American Home Shield Reviews

American Home Shield sent Georgia Boy Electric. The tech explained when he got here that the part of my garage door that was broken was not the part that was covered under my warranty, which was half expected. I wasn’t sure which part of the garage door opener are covered. And it was actually one of the balance cables that had gotten funky. He came and fixed it. He still finished the service with us to our satisfaction even though it wasn’t covered. We didn’t pay for it through American Home Shield. So I’m thinking about upgrading my plan here to cover a bit more.

The first experience was very good. The faucet needed to be fixed and it was fixed very fast. But the second experience is the opposite. I placed the order on May 30th and according to Prime Plumbing Services, they ordered the parts. The parts came some days after but I called on the 17th and the parts had not arrived yet. I called last week and then they scheduled the day to do the fixing. It’s gonna be July 1st.

One time, there was water coming out of the bottom of our toilet. It then started almost draining and water was coming up into the bathtub. I submitted a claim to AHS and their contractor A-1 Plumbing cleaned something out. We ended up having to do a recall on the claim and A-1 came out again and did the same thing they did the first time. Since they came out, the toilet has been working well. The techs who came were fabulous. They were very professional and knowledgeable. Everything went great.

My air conditioner was running for about two days, then it wasn’t getting cold. I didn’t even call American Home Shield, I went on their website and set it up. They sent me an email back saying that they had gotten ahold of a service provider and that he would be getting ahold of me in 24 hours. The technician called and set up an appointment time when he would be here. He came out, looked at it and he said that the Freon was low. So, he went back to his truck, got some Freon and charged it up. The air conditioner has been working fine ever since. I purchased this house last year and the seller bought me a year’s coverage from American Home Shield. I renewed it again for another year. The home I bought is 20 years old and it has its original air conditioner, furnace and water heater. So, I was a little leery and I wanted some protection if something like that goes out. So, I’ve told my friends that they should get in touch with AHS also.

We had fans for releasing heat from the attic that were making unreasonable noise. We called Home Shield to have those checked out and Division 16 came out. The tech was very nice. The fans would only make the noise when it's hot and it was cool in the morning when he first showed up. He said to just let him know if the noise started up. We called back later that same day and told him it had started up again. He got up in there, checked it out, and made some adjustments. The decision was that the fans were probably not functioning correctly and they were replaced.

My tenant called about a toilet issue which she said had happened before. When they flush it, the water would come up and go down slowly. The guy across the street had come over and tried to plunge it, and it did go down. But then the toilet kept doing it. Patriot Plumbing came out and snaked it. It was in her son’s bathroom and the guy said maybe a toy went down there.

I submitted a claim with AHS because my air conditioner went out. The rep was very nice. The contractor had to come back though. The issue was the capacitor and the motor. But it's working great now. My coverage with AHS has been great as well.

Our AC wasn’t cooling at all. I didn’t know if the lines were frozen. I called AHS and they told me A-US Air Conditioning will contact me in the morning. They came out exactly when they said they were, and they were awesome. I turned the unit off, so when the technicians came, they can really check it out because then the lines are not frozen. They did a great job. I was low on Freon and they took care of everything. As always, they've all been a great company to me.

The guy from Van Allen Plumbing came out, found the leak in the plumbing immediately and fixed it so nice and quick. All in all, everything works great. I have not had any difficulty with submitting service requests and every one of the contractors are excellent. Whether it's plumbing, air conditioning, or whatever it is, they are very professional and qualified.

Taylor Mechanical was fantastic. They came out for my air conditioner that was blowing hot air. I phoned American Home Shield for the claim and the technician was there the next day. He was also able to make the repair that same day. The AC has been working okay since then. We have had this home warranty in his house since we closed on it in December, but we have had them in the past on other properties. What I like in having them is the continued peace of mind. Our experience had been easy and fast. AHS solves the problem.

Had AHS for years and didn’t have complaints in the past but something changed within the last year. They rarely answer the phone, you’re on hold forever without a chance to call back, and they don’t answer messages within a timely manner (like 3 or more days). As I am writing this I have been on hold for nearly an hour. The past 3 contractors they have assigned us have horrific reviews online and when requesting a new one they said that they cannot switch. It seems like they’re trying to cut costs by having no customer service agents available and hiring the cheapest (and worst) technicians. Unfortunately will be looking into switching to a new provider.

I have been on hold for the past hour, the contract info on customer service does not reflect what I have on my screen. The pro account also does not work. I have been sending emails to their department without an answer. I am a realtor and a property manager that has many accounts and for some reason my personal information is mixed with my clients. Someone's Credit card is mixed with one of my properties. It is a mess and try to fix it. Expect a more than one hour hold. You need to add more personnel. This is unsatisfactory.

Horrible service! Would give it NO stars if possible. We had issues with our refrigerator and nothing. Initially reported in early May, American Home Shield has ignored us and we are still waiting for a new refrigerator to be delivered. As I'm writing this review, I've been on hold for status on our delivery for over TWO HOURS!!! It's like they want you to hang up or no further pursue the issue. American Home Shield came to pick up my old fridge and has not delivered new one. I strongly recommend another company for I more likely will be doing same thing and maybe file a police report. There is no communication with their subcontractors plus we were told by American Home Shield that WE are the ones the needed to contact delivery service. Overall unprofessional, unapologetic, and very irresponsible. My husband and I are very disappointed.

I placed a service call on June 4 2020 for my refrigerator not cooling properly. The GE service agent showed up on June 6 2020. The temperature on the fridge was 60 degrees. He checked a few things and said those things looked good. He told me to turn off the fridge for 48hrs and that should solve the problem. If it didn't then call and they will come back and change out some parts that he'll order. I did what he said and the problem remained. I called GE service and they said the parts are back ordered until almost end of the month for me to call AHS and see if they can escalate getting the parts or replace the refrigerator.

American Home Shield happily took my "membership fee" for several years. However, when I had a dryer begin overheating, they said it could not be fixed. They charged $60 for that service call, where the guy spent two minutes looking at it, said AHS would be in touch, and when I followed up, told me it was not worth fixing. And it was my tough luck.

DO NOT believe their commercials. On April 14 2010, I called about my AC being out. A Supervisor offered me a $900 cash out. I requested the “Cash Out” and was told I can only get $720 as the Supervisor CANNOT offer that much. I requested to Speak to that Supervisor and was told that they would call me within 24 Hours. Well it is now 19 June and still no Supervisor has called me. I called every 2 days for a month requesting to speak to that Supervisor and was told “She will call you within 24 Hours“. I wrote everyone’s name down, employee ID numbers, dates and times. GO ELSEWHERE if you like your money and want actual Customer Service by a Company who stands behind their Services.

Home Shield stands behind their promotions. I've had Home Shield over the years in rentals and homes I've purchased. I've used them in the past and they have been responsive, and I've not had any major hassles with them over the years. The technician seemed to know what he was talking about. It ended up that my issue was not with the unit itself. The unit is working great. The vibration is in the wall. But Home Shield would not cover the required work so I had to pay out of my pocket back to Vail to get that done. But I'm satisfied. What counts is it doesn't vibrate anymore. That's what counts. I had a friend that had one of AHS' competitors and he filed a claim and he came up almost $1,000 short on what he needed out of his pocket. So I told him, "You didn't ask, but I told you Home Shield." He knows it all. Everybody ought to have a home warranty at least the first year of homeownership.

Going online and submitting a claim with Home Shield is very easy. Every time we’ve used them it’s been an effortless process. I had a claim when the blower motor in the main unit in the house went out. A-US Air Conditioning of Texas came out and replaced the blower motor.

Any time I had to use AHS's contractors, the quality of work has been decent. The last technician who came was professional as far as doing his job. Technicians don't have to talk to you, but I'm a talker and he wasn't too personable. I really don't like that AHS tries to guide you to the online services. I'm old school and sometimes I wanna speak to a person. It takes forever for someone to pick up and I could be on the phone for about 45 minutes.

AHS is a little overpriced, but it's okay. I pay them then they do the work for me. Submitting claims with them is pretty easy. The tech who came out to fix some toilets were on point.

We are totally satisfied with American Home Shield and that's why we have renewed our contract. I filed a claim online for an appliance issue and the website was good. The washer was not working properly. There was still water and the dryer was not drying the clothes completely either. It was still damp in the dryer. High End Care came out and the technician fixed the issue. It was beautiful. It was fantastic and so far, the washer and the dryer are good.

About two months ago, there was somebody who came out and looked at my refrigerator. The issue was the fan on the back of the freezer that was hitting the back of the inside the compartment wall. He resolved it and it was taken care of. The contractor was very friendly, professional and knowledgeable. He did an excellent job.

I like having my stuff covered if I know it’s only going cost me this much to have it fixed. This is my second place I’ve had American Home Shield at, often more on than off for the last three to four years. I had a problem with them at first, so then I left, and then I came back. When my toilet was clogged, I submitted a claim on a Saturday and The Plumbing Company came out on a Monday morning. It was great. They were only here about half an hour and they had it fixed. They were very professional too.

The air conditioner would turn on briefly and then stop. The technician was nice, polite and professional. We had no issues and the problem was resolved quickly. We’ve been with American Home Shield for 10 years although we might not have had them for a couple years in the middle. I like that having the coverage with them is convenient and easy. Everything’s great.

The air conditioner was not cooling and I filed a claim online. The AHS website was easy to use and I was told to expect the tech to come out as soon as possible. The technician was good. But his service charge was half of what American Home Shield charged me and hardly any of it was covered anyway. So if I would've just called him myself, it would've saved me $60. He fixed my problem, but it needed Freon which AHS would only pay $10 or something a pound. It was five pounds and the cost was like $80 a pound. Other than that, everything is okay. I was very satisfied with them.

One of my gas burners wasn’t turning on and then my refrigerator was leaking water. Also, my washer was not draining water at all. I went online to submit the claim and the website was easy to maneuver. Then it told me that someone would contact me. From when I made the claim to when I got a contact, it was pretty fast. The guy who they sent over was really helpful and really nice. He kinda walked me through everything.

We have several rental properties and use AHS not only for our own home but for several rental properties as well. We use it about a couple of times a year and most of the time, we're really happy with how everything turns out when we use them.

There was a loud noise in my air conditioner and I filed a claim with Home Shield over the phone. Consolidated Mechanical Contractors came out and their service was fine.

Nonus came out and they had to put some refrigerant into the AC unit. And then they came out a second time. Submitting the claim to American Home Shield was very easy. Customer service has always been good. They are straightforward. The contractors are very professional. They come into your house, they do the work, and they don’t make a mess. They clean up behind themselves too. Overall, AHS is a great company to have. They are there when you need them, and it has been working for me. I’m glad that I had the service.

The garbage disposal started leaking water badly. The case cracked. Mr Rooter came out and it took the guy about 10 seconds to verify it. Then, it took him about 30 minutes in his car trying to get the insurance company to okay it. Once they did that, it took him about another 30 minutes to swap it out. He was also there in less than an hour after we called him, so that worked well. We had American Home Shield when we first got the house back in 2010 for about two years. And then we started again about two years ago. What I like about having them is that they can usually find somebody fast, and the most of it is that it costs me 100 bucks.

American Home Shield is affordable and the responsiveness is very fast. Most of the time, we hear within 24 hours and it hasn't gone past that. They set up an appointment and they usually get us in within about a week and so we know what to expect. We've used them a couple of times to fix some issues with our appliances and it has been very easy and everyone that we've used so far has been very polite and nice. Everything went great with Sears. They were able to fix everything pretty quickly and the guy that came out stayed pretty much to himself, which was great to us. It took them about four weeks to get it completed 'cause they had to order some parts, but that was perfectly fine with us. Overall, I love AHS and I can't rave about them enough. My mom just got a policy from them as well.

Recently I did a claim on my outlet. You had to turn on my bathroom light to make the plug-ins work. The tech first called and made sure everything was covered when he did everything. The contractors followed up with me. They made sure they cleaned up their mess. I'm amazed at what AHS was covering. So far, it's perfect and I have a couple more things I have to get done.

My realtor purchased the first home warranty that I had and it wasn't any good. They kept messing up stuff. So, I called him and told him about it. He said he was gonna go online, look at ratings, and get me a new one. We canceled that warranty and got this one from American Home Shield. So far, my experience with them has been great and I'm very happy. Submitting claims has been very easy and for the recent issue I had, I did it online and had no problems. Then, someone called me and we got everything sent up. Everything went really smoothly and AHS handled my claim perfectly. The contractors had to order parts and I waited a week for them to get those in. Then they came back out and fixed the appliance with the problem. It's working perfectly now. So, my advice to those who are looking into getting a home warranty is to do the research and see the ratings before they purchase one.

Everything was great with the contractor and the air conditioning looks wonderful. 95% of the service with American Home Shield has been fantastic. I'm pleased and I'll probably have it for another five years as long as I'm in the house. There are just some things that are tough and not necessarily explained but it's my fault for not knowing more about the insurance and how the warranty works. The issues that I've had would cost more to do everything that was needed in order for them to put something in rather than hiring someone and just having them put it in. Or I had an electricity problem and they were willing to fix it but it goes inside of the wall. So, I needed to cut open a hole in the wall to fix what was wrong with the switch. They wanted to fix it but the proximate costs are not really what the insurance suggested.

When our air conditioner wasn't working properly last month, I contacted American Home Shield and then we contacted A & R once they gave us them as the provider that was going to come into the home to do the service. I made the appointment with them and then they came over to the house the following day. They were awesome. The guy showed up on time and he was very courteous and polite. He did the job and the next thing we knew was the air started working. He showed me the receipt and told me that if I had any problem within the next 60 days to just give him a call. Also, I should contact American Shield first and let them know that he may have to come back out. Everything has been working fine so far.

The convenience with Home Shield is awesome, having to just call one place for whatever the problem is. And they’ve already got the people so we don’t have to take the time to research and pick out who’s the best. It’s so convenient to be able to call and they take care of everything from there. GE has been out a few times and we had a tech who came out for everything. He was incredibly helpful and pretty quick.

I submitted a claim for my dryer one night and then the next morning, they called and told me that I would be hearing from EJ's. When they first came out, they didn't have the part so they had to order it. Then they came back out and fixed it. Everything was fine.

I purchased my AHS coverage in 2010, and everybody that I known is saying “10 years is basically the limit on everything. So, get covered so that you don’t have to worry.” I’m also retiring, so I want to make sure that I have access to resources. And so far, so good. My AC was freezing up and it wasn’t putting out any air. And originally, it had overflowed upstairs in the attic so, I cleaned that up myself. And by the time the tech got here, it had thawed out, but I had not been using it. He said that the Freon levels were okay. He said, “Well, try it again tonight and let us know if it’s still not working right.” So, I did that.

When our attic fan broke, my husband filed the claim online and he said that he was happy with it. A very nice gentleman came and fixed it. When we moved here, our air conditioner broke. Within three days, everything was fixed.

The contractors that came out recently did a good job. They kept in touch with me about when they were gonna show up and they arrived on time. The technician was an efficient, nice guy. Every interaction with AHS was online. It's sometimes easier to do it with an actual person, but it went fine.

American Home Shield sent GE Appliances to check my dishwasher. Three times a month, the dishwasher water would get in the dishwasher and have a smell to it. I did the claim online and the website was fine. Everything has been good since GE has been out.

The AC wasn’t working so I thought it was an AC issue. When I called Home Shield, I had to hold for 20 minutes ‘cause they said it was gonna be delayed so I waited for it. But once someone answered the phone, the person was pretty quick. Right after I hung up with whoever was assisting me, the AC company called and we we were able to schedule for the next day. When the AC guy came out, he said that he didn’t do anything because nothing was wrong with our AC and that it had something to do with the electrical. They weren't not gonna charge me but I had to call Home Shield and let them know that the issue was not AC.

My lights were flickering constantly and I didn't know if something was wrong with my main fuse box. Even my refrigerator sounded like it was gonna stop and then start again. My microwave was doing the same thing. Everything was kinda going haywire. I told AHS that I was having some issues. Their employees who take the calls have to be the most polite company employees I've ever dealt with. They had set it up for an electrician to come out and take a look. The electrician was very professional and they tried different things. They even gave me a personal number and said to give them a call if the issue still happens. I would call and they'd come right back out. Then, I got ahold of the park manager and he took over with that. It turned out that the issue wasn't anything with my mobile home. The park meter was bad and caused my light to go off and on. I've had AHS for almost seven years and they've been so good to me. I'll never get rid of them.

We can either call Home Shield or send them a message on the internet, and within 24 hours, someone is supposed to contact you. They do, and then they set up a time to come out. The first thing we had, two weeks into it, our hot water heater totally went out on us. It flooded the dining room floor. So, Home Shield sent someone out to get a new hot water heater. And then. when my dryer stopped working, Suffolk Appliance Parts came out and checked it, and it was the button. It pushes in when you shut the door and it had broken. Suffolk actually checked it all out and did a little extra. They gave me a new filter.

American Home Shield is the worst possible thing that we ever did. They continue to band-aid the problem. Air conditioner has been out since 6/11/2020, called in today 6/18/2020. The problem was sent to them on 6/15/2020 and the company that had diagnosed the problem had been waiting for an authorization to order THE PARTS. When I ask WHY they had not authorized was told that is in the process... REALLY and how long does that process take 24 - 48 hours...REALLY and 6/15/2020 3 days ago and WHERE are we on that AUTHORIZATION. I will check on that - as of now we have no resolution to our problem and guess what- WE are done.

Updated on 07/01/2020: I feel the obligation to make a follow up on my situation with this company. Now I complete 23 days without AC in Miami, my wife is pregnant with 40 weeks, got sick because of the high temperature and we are expecting our baby for this weekend. It is Wednesday July 1st and I submitted the initial request on June 11th, since this day all I received from AHS is contractor's is failure to execute visits, cancellations without any notifications, waiting 1 or 2 hours to be cared by a service rep who can't even transfer to a manager or someone who can expedite any service visit due to the lack of commitment with even just a diagnosis, I don't even know if the AC may be fixed.

I've had an up and down couple of years with American Home Shield but when things go wrong they go really wrong. Our dishwasher control panel broke 6 weeks ago and we are still without a dishwasher. 6 weeks! I could have whittled one from wood quicker. AHS sent out Hornet Appliances of Houston to repair our dishwasher. They inspected it and told us we needed a new control panel. So far so good. They ordered the part and 2 weeks later arrived to fit it only to discover that it was the wrong part.

Wall unit AC stopped working, wall units are covered under the policy (section F2). The mfg. description of my AC unit states 'built-in AC'. The mfg install instructions read "through the wall AC'. Manufacturer describes it as a wall unit yet AHS stated 'not covered its a window unit'. It's installed through a wall and the mfg calls it a wall unit yet AHS makes there own description. Can't even talk to people that make decisions to dispute, only people that are reading from a script. They are only looking to make money and not cover policyholders. Avoid them at all costs.

I have made several complaints to American Home Shield regarding SWAT Plumbing company that they sent out to my house for a service call. The company did not complete the job correctly and charged $1585 for a misdiagnosis! When I notified American Home Shield the representative told me that was not their responsibility and there was nothing he was going to do about it. In fact, I needed to call the company and dispute it with them. This was very unacceptable! I have canceled my contact with them and I was a customer for almost 10 years. I cannot believe that AHS would still consider using this customer after receiving so many complaints from customers who have been scammed out of their money for poor service. See my complaint regarding the Plumbing company below.

I have filed customer request (Service Request #**) for fixing dishwasher. It's been 33 days. We don't know when dishwasher will be fixed. Customer is not informed on about the progress and website is not updated with latest status. I am calling customer service every 15 days to get the updates.

I have finally received reimbursement for my washing machine. I’m thankful after 4 months this ordeal is finally over. AHS really need to improve on customer service.

Updated on: 13 days ago we filed our second service request for AC repair. First contractor never showed. Second contractor took 4 days before available. A/C turned off by second contractor on 6-14. Contractor says from their side it shows authorization pending while our status has gone to repair authorized and then equipment ordered. We have asked for information to be sent in writing and we have received nothing. We received one phone call last week while driving and was not able to capture all verbal information. Our contractor is not moving forward due to no communication from AHS. We have not been communicated with either. It's very hot in our home (we live in Texas) even with the fans running.

I have several properties covered under AHS. I am able to open the service tickets online but if I need to reach customer service it will take at least 2 hours to talk to someone. You will get disconnected a few times in the call. I was able to talked to a customer service rep after 1 hour and then the rep forwarded my call to another department and I was put on music hold for another 2 hours. I hung up the call after that. I am paying a lot of money monthly and in service requests to this company with 6 properties. They need to hire more people on customer support or take online chat requests to resolve the issues quickly. I had to hire outside contractor to fix my tenant's dishwasher which costed me a lot. What is the point to having warranty if I had to hire someone from outside.

Do not use this company! Took 90 days before I even heard back on whether they would repair or replace my old AC unit. Told me they were not covered expenses! Please stay away from this company as it is not what it used to be!

Updated on 07/12/2020: History/situation: Oven malfunctioned on 21st May 2020. Contractor (KTR) started troubleshooting the following week. (No complaints about KTR). Through the course of several weeks - oven deemed unrepairable. Bought new oven on 20Jun2020. Sent receipts same day to AHSPOR at AHS dot COM to review my invoice. Received confirmation email, per their department expect a 7-10 days to receive check. Called 12July2020 (22 days later), invoice still has not been processed. No check. I will tell you that there are several departments you will have to work with for any claims or issues. Customer service avg wait time is 45 -90 minutes to speak with someone. Call center is not USA so plan accordingly.

This warranty is absolutely horrible. When I first bought my home 3 years ago their service was good. I had an issue with a water leak and they fixed it no problem. I am now experiencing and issue with my ac unit and was told by the technician on a Monday that within 24 hours this company will give the authorization and I will be contacted to schedule a time to fix the coil. It is now 4 days later of suffering from 90 degree weather in North Carolina and American Home Shield still have not authorized my request.

I have had my warranty for 4 years, my AC broke in PHX and it's been 10 days and 12 hour plus long phone calls to AHS and they hang up and lie to you every time! "My system is down", "no a supervisor is not available", "let me put you on hold", etc. They deny your claim over and over, they hang up on you after you have been on hold for an hour. Total criminals! Do not fall for their scam, AVOID AHS at all costs!

First Class Water Heaters came out when the water heater wasn't working, which was kind of an emergency. The tenant had little kids and she couldn't give them showers. I called on a weekend and the contractor came out the following Monday. He assessed the problem and tried to fix it, but it wouldn't work. He had to replace the whole water heater.

Everything went great with Heritage. They came the next day and their technician did the job and changed the motor that needed to be done. They also came for a maintenance job. Having American Home Shield is peace of mind because if something happens, you don't have time to worry. It's easy to make a call and get somebody to do the job for you. They have fulfilled all our requests. And if I need something, I call and find out, and they help me.

I called and the operator on AHS's end contacted the local company in my area. They assigned it and called to let me know what day was available for me to be around here and set up an appointment. After that, the service guy came out and replaced the thermostat and checked the unit. We communicated through social distancing. He informed me and I was able to ask some questions. He gave me the answers that I needed about the unit and explained to me what do I need to do. He told me that I had a problem with the thermostat and my unit outside was overcharged with Freon. He was a very pleasant guy. He was knowledgeable of his trade and resolved my issue. It was good a good experience.

Kyka Tech was fantastic. The tech was amazing. He was very professional, fast, and very clean. He didn’t leave a mess. I would highly recommend him.

Our hot water tank stopped working and we called American Home Shield. I went through their representative and I was told to expect a contractor in two days. They suggested Draingo of Alabama. They came on out and evaluated what was going on with the hot water tank because we didn't have any hot water for two days. It definitely needed to be replaced because it had been about 15 years since it had been in here. Everything was fine and I'm very satisfied. It was a great experience and I enjoyed working with American Home Shield.

The icemaker in my fridge was not making ice at all. I submitted the claim online and American Home Shield's website was very easy. I was told that Sears would call me within 24 hours, and Sears called me a couple hours later. The guy came right in, figured out what was wrong, and immediately had it changed. He was out in 30 minutes. They were great. Everything been performing perfectly since. The repair made the day-to-day operations at home a whole lot easier. I don’t have to make ice anymore in the ice thing. AHS, overall, is easy.

My unit wasn't cooling so I submitted a service request with AHS online. I prefer going on the website because it is much more user friendly. There are long pauses and long waits going through customer service and things don't get done very expeditiously. When you speak to a person directly, they're normally nice. But it doesn't seem like they're properly-trained for the positions that they're in.

The air conditioner wasn’t working. I submitted a claim with American Home Shield through the phone and I was given the contractor's name and number and that they would be getting in touch with us. And Air Climate Solutions did right away. Everything has been excellent since they came out. But we just put in a claim for a leak. We put it in on Thursday afternoon or Friday and we didn't hear anything from them. We’ve been without water. I called American Home Shield and they said they would follow up on it and that was yesterday. Today, we got a call and they're setting up an appointment to come out. I was assuming that no one works on the weekends, but I would have hoped they would have found someone that could work on the weekend to come. But it's been an excellent service.

The previous owners chose AHS, and I just started to renew with them. It's very easy to schedule a call and check everything online. I like the way they have laid it out on the website like what is eligible out of it, what is covered, what is not covered. That also helps me a little bit. I've used AHS twice, and my experience has been pretty good. The most recent was when we had an issue with the fridge and Mr. Appliance came in. They did a good job.

Our recent claim experience with AHS was all great. The contractors came and fixed it. They were very courteous and fast too.

AHS sent out Burleson Services for my AC claim. They did good. They replaced the capacitor. The tech fixed the other things but he was here less than an hour. He checked to make sure the cooling and the coils on it were fine. He did a good job. He was a good guy. But the electrician that AHS sent out here ain't worth a crap. I've sent a request in for a post light outside on by the tree. They came out twice and then they followed up three or four times but they never told me that they could not go outside the house until I spent another $100 and they sent a kid out here. He told me they couldn't fix it because it's not in the area of the home. I was not happy with them. I spent $200 for nothing.

My air conditioner wasn't working one time. I filled out a claim submission online on AHS website and using it was very easy. I was told to expect their contractor within 24 hours. The one they sent named Rush Heating & Cooling had to come out twice though. Still, my AC has been working since then.

My friend told me about Home Shield and the payments. She said she had purchased the home warranty and when her AC went off, the guys went out there and fixed it. So I decided to get it because you never know. What if something ever happens at the house? And I think Home Shield has been a good investment because I have called for a few repairs without knowing that those were gonna get messed up. Home Shield is like the best.

Appliance Solutions came out for an issue recently and they did pretty well. It used to be hard to get a hold of AHS. But this was one of the better times.

I have two warranties. In one house, Home Shield was really bad. I'm thinking of dropping because the AC and the furnace were both wrong and cannot be fixed, and I had to buy my own. They wouldn’t do anything. The technician recommended new ones, but then they said, “You have to pay $1,500, something, to put some additional work.” So, I decided to buy myself. I am seriously thinking of dropping the warranty for that house.

I call when I submit claims with AHS and the process is fine. Also, the contractors that have been sent out have been pretty good. This last one, I had to wait a week for an appointment, which you get a lot of wet clothes in a week. The technician was kind of an older gentleman and he didn’t have any customer service skills but he did the job. We’ve been very happy with Home Shield these four times since we’ve had it.

When the dishwasher was not working, the contractor came out and replaced the control board. It worked for a couple of days, and then it went right back to not powering on again. I had the same tech come out twice and then this week, the third tech come out, who was supposed to be a supervisory level tech at Mr. Appliance. Right now, we're waiting on American Home Shield to approve the parts or whatever is going on. Mr. Appliance is great. But the back and forth that has to happen between them and American Home Shield and the approval process is a nightmare. I submit my claims online and the website itself is easy to use. But there's no way to follow up on anything online. If I have to call into American Home Shield, I have yet to be able to do it in under an hour and a half.

I’ve used a lot of different warranty services and American Home Shield is always the most dependable. Also their contractor was good.

I figured it was a smart idea to get a home warranty. I ended up with American Home Shield and when we couldn’t get our entire AC unit to turn on, my husband did a claim with then online. There was an immediate follow-up that they would file our claim and send it to a company that would contact us. Shropshire HVAC Repair & Service contacted us later that day which was very quick. The service was wonderful. The tech seemed like a very knowledgeable guy. He worked on something that had to do with fixing some of the wirings that were kinda underneath the house connecting the units together. Everything has been functioning perfectly and we haven’t had a single problem. With the repair, it makes a huge difference when it's hot.

My recent claim with AHS was handled so well. That was for the sump pump in the basement. So, the contractor had to just clean the pump and that was it. My coverage covered me completely for the sump pump. I just only paid for the deductible. It's easy to make a claim with AHS. Sometimes, it's difficult when I need to negotiate with the item. For example. First, I changed my furnace. So, they covered a portion of the furnace ‘cause they were trying to install a furnace that was not really like-for-like. I really cover most of my expenses to make sure they really were installing in my area that meets the standards. The contractor called me and said, “This one is not compatible. It will be a lot of work and a lot of modification.” I preferred not to do that so, I just paid extra for a different furnace.

American Home Shield sent Connett Services for our claim to replace the air conditioning unit. I did the claim online, and their website was easy to navigate. I’ve used it before for other claims. I was told that we should be getting a call within 24 hours. It happened in that time. I submitted it at night, so by the next day, we had gotten a call. Connett was great. The unit wasn’t blowing out air, and when they came to do the Freon, that didn’t do anything. So, they had to come out twice and there were other things that they found out that were wrong. We have been told last year that it was getting down to its last leg when they serviced it last year.

Submitting my claim with AHS was really easy, especially doing it online. However, it was a little difficult finding a provider that was available right away because I guess a lot of people's AC units were out at the same time. I had to call in order to find a different company to come out than the one that I was originally given online. AHS should have more options when you file a claim. It was one of the hotter days and the air just wouldn’t kick in. I could hear something, but no air was coming out of the vents. They determined that it was some type of wiring issue where they needed to reconnect the wire in the AC unit. It was a really good experience.

My garbage disposal was backed up. Heros Plumbing Service has been out to my house twice, and each time was excellent. The technician asked questions to see if he could diagnose the problem before he started tearing into the plumbing. From the questions that I answered, he said, “Oh, you know, I’m pretty sure I know what the problem is,” and he went straight to what he thought it was, and it was the problem. So, he got that. I had some potatoes or something like that that we peeled, and he said that those stuck in the little U right there. He then took it out, showed it to me, emptied it, and made sure that everything was still working properly. He also educated me a little bit on what to put down the garbage disposal and what not to, and it was done. He was great.

The plumbing issue was that the handle in my shower bound up inside the apparatus that actually the handle goes on and turns, it got bound up inside the wall. So, they just had to come out and pull that one piece out and put a new one in. The tech did what he needed to do and fixed with limited damage that should have been worse. I’m happy with the service I got outside of Home Shield, but I’m not very happy with Home Shield themselves.

The only thing is the wait time to speak to a human. On my most recent interaction, I waited on hold for four hours. But otherwise, once I get a person, everything has been wonderful. Working with them has been positive and their website is easy to navigate. Their contractors were very professional and easy to work with. America's Swimming Pool Company was quick and efficient. They diagnosed the problem and it was fixed very quickly, so we were appreciative. The pool is running fine since they've been out.

Lakeshore Plumbing and Septic was able to clean out the floor drain and did it working again. My claim was resolved. They called to see what the issues were before they were on their way out. When they came out, they took care of the issue, and everything is good. My coverage with American Home Shield has been nice and easy. I wish I didn't have to have so many claims but it has worked for the new house. Having a home warranty is important at this point, especially not being able to get everything fully inspected due to the weather when we purchased the home and the Covid situation. Their online claims process is very easy as well. There was one-time that I was going to have to call, but I was able to figure out what the issue was.

Our garage door wouldn't go open and so we called American Shield. They sent a guy and it cost $75. Then, we were charged 250 for something that wasn't paid by AHS. I had to call too for the garbage disposal just the other day and the contractor came in and were gone within 10 minutes. They were in and out before I even knew they were there and the repair has been effective. The experience with AHS was good and I have no problem.

We've had American Home Shield for a couple of years. I have three different ones. I have one for myself, one for my son’s house and another one for my husband’s daughter’s house. Because we know that if they have a problem, we’d be the one’s footing the bill. My stepdaughter has replaced a washing machine with it, and my son had a water heater go out and they paid part of that. We’ve also used it once here with our icemaker when we first got it, so all three of us have used it.

It’s been a very frustrating experience trying to get this washer repaired. The first time Sears came to repair it, they had to order several parts, which meant we had to wait for those parts to arrive and then schedule the technicians to be here. My husband and I both work, so scheduling to be home for them was very difficult. When they finally came, they put those two parts, only to find out they needed more. They called for more parts. But for them to diagnose that, they had to bang on the washer itself. At that point, I was beginning to wonder if we’re gonna get the same product back after the washer itself had been worked on so much.

Started with a service call in December of 2019 now June of 2020 and parts on back order with no expected date to get it. Wow. How long will we have to wait? Called in several time minimal of 45 minutes on hold and have a new excuse each time. I have dates times and who we have talked to but it makes no difference to them!!!

This is going to be a long rant regarding poor customer service from American Home Shield (AHS) and Servicemaster. Let me begin by stating I have been a customer of AHS since 2001 and I expect good customer service when I have to use their services. Our air conditioner went out Thursday and I was contacted Friday by the contractor AHS has an agreement with for a/c repair. They were unable to examine our a/c until Monday. When he arrived Monday afternoon he found the compressor was shot and would have to be replaced. That, in retrospect, was not the bad news, but that AHS would have to approve the repair. Now, why hire contractors in Tulsa, if you are going to second-guess their diagnosis in Memphis. Basically, we are in a holding pattern until someone in Memphis realizes that an a/c will not operate without a compressor.

My AC unit is still awaiting a part (coil) that was ordered on June 3rd according to my account. I have explained that there are health concerns with heat (regarding my son) in my home, and it has fallen on deaf ears. I had a supervisor call me (FINALLY) last week, and she was as helpful as the regular customer rep. The vendor has been more helpful than AHS. I have explained to each customer rep that either they are not being truthful with me or they have very limited access to information. They reached out to me on Facebook (after I entered my story) and asked for my phone number if I still needed help. I did, and I am still here waiting for a call.

After contacting ConsumerAffairs.com they very quickly contacted me and resolved the issue.

This company did reach out to me and has since resolved the issue. I am willing to give them another chance, all we ask is that they follow through and honor what was said. They have and we appreciate this.

Service call on June 3rd, said bad coil, added Freon. When turned on again nothing working. Second guy they sent said since other company added Freon can’t touch. Promised me new unit and parts would be in today and obviously they are not. I have an elderly mother and children and going to be 90+ here, this is not right at all. I have called numerous times, asked for management. After waiting on hold and talking for hours, still haven’t talked to a manager. I have a warranty for a reason, not to wait 2 weeks for air conditioning. I want an answer now, how you are going to resolve this? My family's health is in jeopardy!!!!

The contractor didn't do anything other than say he thought the issue was a wiring problem and that he didn't think American Home Shield covered the wiring. So nothing was fixed. But it's not on American Home Shield. It's on their provider. I don't know how much they know about what is covered and what is not covered under American Home Shield. I would have thought that everything is covered because when I paid for the additional pool coverage, it was the pool, the heater and anything to do with the filter and the pump. So I would think the wiring would be covered.

The chain broke in the toilet. Someone came out and they replaced the chain and stopped it from running water. They told me that if it happens again, I can give them a call and they'll come right back and fix it. But I've had no issue since. Everything was fine. They took care of everything I needed. The guy knew what was going on. He was very polite. We stayed six feet apart. He had a mask on and I had a mask on. I'm in home all the time as well. So it's nice to see someone professional. Overall, AHS has great service. I submit my claims online and then I reach out, and they get me the next available contractor. I recommend it to a few people as well.

American Home Shield was part of my purchase agreement where the seller would pay for it for a year. I called them for a claim and they set things up. They made the appointment and I had to get online to get my appointment. That part was kind of confusing because they kept saying somebody would call me back, but nobody did. It turned out that they had my wrong phone number that's why they didn't call me. I don't know what number they even had because I've had the same phone number for 15 years. But the place that did the service, Ice Cube Air, took care of all the insurance stuff. It was easy as it could possibly be. It was great.

You get your home warranty when you buy your house and when we moved in to our home, we got one. The policy ended and we didn’t renew it. We then thought that we should get one just in case we needed it and so far, we’ve been happy with American Home Shield. That's why we’ve kept it. One time, a tech from Repair Solutions came and he was great. He knew instantly what was wrong with the unit and he told me what it was. We had the same issue with the washer and dryer that American Home Shield had a different service company come out a couple years before. The tech from Repair Solutions told me what wasn’t put back together right by the previous person that repaired the unit and he showed us. He walked us through everything. He was also polite and clean. I was home alone with my kids. All-around, I would give him a 10. He was really nice.

I saw an AHS commercial and then I checked them out and I was like, “Hey!” And what made me get them is because I have another property. I had properties and one of the ladies was complaining about something and another lady complaining about this. And I was like, “You know how I can fix this and I not have to really worry about it.” I got Home Shield, put them on there, let them call, set it up, I pay the 100 bucks and then the guy comes out, fixes it or replaces. I told the guys in my office about it and how they work, so they decided to have it in their houses.

My freezer part was working but my refrigerator wasn’t cold at all. I had to take all my food out and give it to a neighbor so that it wouldn’t go bad. The contractor was responsive and they fixed the cold part. Without the repair, things were a mess but it was fine once it started working. There was an issue with the water coming out and they said they fixed it, but they really didn’t. I can live with making my own ice and stuff though. I’ve had a warranty in every house I’ve ever had. My family lives in California and I’m here by myself. I’m not a handy person so I needed it for every little thing. I like being a part of American Home Shield and I’ve been with them for three years. They always give me quick support if I need it.

Our garbage disposal was leaking. We submitted a claim with AHS and it was an easy process. They assigned JQ Air & Electric to us and they got that fixed the next day. Other than that, there is a problem in the claims process if the contractor comes out and submits a thing saying this is what needs to be fixed, then sometimes the contract doesn’t cover it. It would be better if AHS could make it a 100% coverage on everything.

NOVA-HVAC came out and it went well because it was a simple fix. I explained to the technician what was going on. The issue was just a water leak in front of the air conditioning unit so he just had to put new tubing. He did it in about 25 minutes. It didn't take long at all. We've had American Home Shield for two years and used them three times and they were excellent. So keep doing what you're doing, American Home Shield.

Recently we had a plumbing issue. AHS sent Heros Plumbing Service out. That particular instance was seamless and it was good. The tech was great. He was efficient and they were professional. But the prior one with the air conditioning last year was horrid. I felt like the contactor that they were using was dancing around our problem and not wanting to replace the unit. We had gone through that years ago with having to replace the air conditioning, so I knew a little bit about what was needed. But, it was clear that they kept sending the same contractor out over and over, and he was doing very little other than consuming our time. We were without air conditioning for a long time, it fell on deaf ears with American Home Shield.

Submitting my claim went really well. I just called AHS and they called Myers. Myers then called me. We made the appointment and they came out. It was very easy to do. The contractor who came out did a good job when my air conditioner quit cooling. They got it going and I was very pleased.

My air conditioning unit was not working. So, we had out an AC guy and he determined that it was something electrical. So, then Sure Electric was called out. He tech was wonderful. I was very impressed with his professionalism and personality, as well as on how he figured out the problem and fixed it. He ran out, got the part and came back. Everything is working great now. With American Home Shield, I picked the coverage that I needed and wanted. They respond within a nice certain amount of time, and I get someone out here within a couple of days. I have been happy with the services.

The AHS rep was very professional when I called in my claim. They sent me something through the phone and said the contractor would call me whenever they were available. The contractor saw that our line had come loose. They put a zip tie on it and it worked for a day or two then it just stopped again. Considering the times that we’re in and that it’s summertime, I would like them to get back with me sooner. They took my unit apart but have not gotten back to me to let me know when they were gonna assemble it back or when the part was ordered. I have no clue and I’m just in limbo. I also wish there was better communication. If I don’t hear from them in another day or two, then I’m gonna give them a callback.

There was a leak in a pipe in my subfloor. So the guy from NW Sundance had to crawl down underneath the house and fix that. I also had some issues with my shower dripping, and so he took a look at that, but mostly it was the leak. Submitting claims to AHS have been very easy. You go online and put the request in and usually there is a response in a text right away. Their contractors are average.

Home Shield did a good job on one of my rental properties so that's when I said I would try Home Shield on all of them. In a month and a half, I've used them seven times for different houses. And then, I got one tenant who every little thing is a problem. It probably cost about 20 bucks, but I paid 75 and be done with it, for the labor, where they came out and said the unit was not flushing all the way. And then the next-door neighbor saw her using them and she said they were so good. Home Shield is doing a great job. My son owns a couple of houses now and he's using Home Shield. He is about to get it for the other one.

My claim was handled excellently. The man called, gave me some notices of when he’d be here, and showed up right about that time. He looked at the problem and said the unit was gonna have to be replaced. It was an old unit And Replaced it with a new one. He showed me how it worked and he was gone just that quick. I Also had one other claim with our washing machine and it was the same great experience. The contractor called to let me know that he got assigned the claim and that he would be here the next day. He came the next day, saw the problem and fixed it.

To submit claims, sometimes my wife goes online and sometimes I make a phone call. We can’t choose what contractor we want to use, but we’re well pleased outside of the fact that if they send a contractor the first time and he doesn’t do it correctly, then we want another person to come out. We then have to re-call them instead of just dealing with the contractor themselves. One time, we had a claim on the internal working parts of the toilet, which were all rusted and in bad shape. We called about it because they weren’t working properly. Plumb Genius came out and installed the internal parts, but we had to call them out three times.

The contractor out last week and the dye that they'd put in hadn't done whatever it was supposed to do. They were supposed to call and make another follow up appointment because they were checking for leaks in our air conditioning. However, I still haven't heard anything from them. This is the second time we've had problems with our air conditioner and AHS always gotten somebody out right away. The same technician came both times and he was marvelous. He listens and explains things to where I can understand what he's saying. He also wore his mask. I was very impressed. I like that AHS is very prompt. They are also very quick to respond to any kind of problem. Every time we have a question, they're very willing to answer it.

Everything went wonderful. There wasn’t anything that was emergency. I could do without the garbage disposal for a couple of days. So, it worked out. We had a sink in the bathroom wherein the pipes below it were dripping and we couldn’t cut off the sink. For one, it was old and we were afraid it was going to break by turning it too much. And then, it couldn’t be turned to shut it off. That had to be replaced. And my garbage disposal stopped at that time so that had to be replaced. Home Shield sent someone out in a matter of a few days. The CNJ tech did everything he should have done. It’s very important to have a home warranty. I’m getting on with age so it’s even better and more important to me. My husband used to be able to fix a lot of things, but he’s gone now, as of a couple years ago so I need all the help I can get. With that, Home Shield would help me if something does go wrong.

The AC unit for the upstairs of my house went out. I filed a claim with American Home Shield and they sent Absolute Comfort out. The AC works now. But the company had to come out and diagnose what was wrong then American Home Shield had to order the parts and send it to Absolute Comfort. Then they had to come back out. So it took about a week and the upstairs of the house didn't have air conditioning for that period. If there was some way American Home Shield could shorten that, at least for air conditioning, that would be nice. But that's the only thing. I totally understand that that's kinda what they have to do.

I called in an order and American Home Shield set me up with Kingwood. But I didn't know anything about them and I didn’t want anybody to come in my house that I didn’t know. I went ahead and called American Home Shield back then I called Arrings. They told me that they had changed the name to Air Majesty but they were all still in the program. The guys are just a special group. I liked them a lot because the guy that comes out here has been out here before. He knows the property and the appliances. He's such a great guy and he does a great job. I feel really comfortable with him when he comes out. They went ahead and looked at the compressor and it wasn’t turning on. The tech fixed that. He wasn’t here any more than half an hour at the most.

We had a claim with American Home Shield for an AC issue. We had an idiot come out and he did something that I’ve seen other idiots do. He poked around outside, didn’t know how to fix it, and decided that the problem was a leak upstairs in the attic. Nobody needed to be in the attic. As it turns out, that was just a waste of time. He forced us to continue the claim. We had to pay $700 to replace the Freon in the system because he said there was a leak. There may have been a leak, but it wasn’t a very big leak and it managed to last for at least 15 years. Maybe it was low and needed to be replaced. Part of the problem was that the air conditioning system that we have is older and it still uses Freon. So, they wanted about $8,000 to put in a whole new air conditioning system and that’s only half of the system. We have two units. But that didn’t fix the problem.

I was with American Home Shield at least a year ago, and I'm now on my second run with them. Air One Mechanical came out recently for my AC and their service was good. After a couple of months of being with AHS, when we had an issue with the water heater, they were not covering it because they said that we haven't been with them long enough. Nevertheless, I would give them an 8 out of 10 for their service. I also just recommended them to my sister this weekend.

We put in a request with Home Shield online because I couldn't get any water out of our waterline. The site was user-friendly. It got me to where I needed to be. The only thing was it said it was a refrigerator and they asked for the brand but it didn't ask for any detail on what the problem was. Cooper came out and took a look at it. The tech said he needed a part so they ordered it. They came back 10 days later and installed the part. If I had been able to put it on the online claim and saying that the waterline was not providing any water, they might not have had to order a part and could've finished up the job that day.

Somebody 20 years ago recommended American Home Shield for me, and I’ve had it on as many as three homes at the same time. When I made a service order online for my icemaker, the website was user-friendly. Suncoast then came out, identified the problem, and they had to order the part. When the part came in, they came back out and put it in. It was all good and as of right now, the icemaker has been functioning very well. I had other sources of ice, so it wasn’t a critical thing, but it was nice to have it back on. Overall, I have a love-hate relationship with American Home Shield. The Suncoast thing went very well but there are some that go very bad.

A & L Appliance came out to repair the dishwasher. A guy from another company came out and kinda did a little fix with his screwdriver, and then about three weeks later, the same thing happened. So, when A & L came out, their guy said, “Look, I’ve had experience with these things and this panel is bad.” Now, I haven’t had any problems. This guy got it straight. The claims process with American Home Shield was great. I would recommend them to anyone that was looking for any kind of warranty coverage for their appliances.

When my washer had an error code for a water supply line, I called AHS and they scheduled the repair. However, I was on the phone for quite some time. I spoke to one representative and I was upset so I waited for a manager. The manager took two seconds to get it resolved, but he didn’t seem like he cared. He seemed kind of annoyed. But it was pretty easy once it was scheduled. The contractor came out and he was really friendly. He was a young kid and local to the area. Everything has been working properly since then. I'd like to have more communication from AHS. When my policy renewed, they increased my premium. It was on auto-pay, so I didn’t even notice it until the claim. It would have been nice to have more communication about the fee increase. I don’t know that I’m in love with AHS. Once my policy is up, I’m probably gonna move on.

We've had American Home Shield before when we first moved in. It was offered 20 plus years ago and we like having that option to call people out. We normally do a lot of home improvement stuff ourselves, but it's nice to have an expert come out, especially with the big stuff like the heating and air. When my kids’ bedrooms weren't getting cold from the air conditioner, I didn't know if there were any leaks in the system or if we had enough Freon in there. My husband hoses out the unit and cleans it out, but to work on it, he doesn't have stuff for that. We had a guy from Air Technology come out and he was friendly, knowledgeable, and on time. He determined that there wasn't anything needed. He said the ductwork looked good, and I just had to replace the filter in my hallway vent, which was on my to-do list. I replaced it. Also, we have dual-pane windows and the one in my daughter's bedroom had a crack in it, so I had that replaced too.

Flash Garage was great, they were on-time, they got the job done really quickly, and everything's working great. The issue was something about a control panel inside of the actual piece that's attached to the garage door in the garage. The coverage I've received with American Home Shield has been good. It's been pretty seamless so far.

The condensation line in the air conditioning unit was backed up causing a flood which was an emergency situation. I called AHS several times that day to request someone come over to fix the problem. I called and called and called. Each time I called I was put on hold listening to a recording saying that because of the COVID-19 situation, they were backed up. I waited on the phone for several hours each time I called. Since this was an emergency, I needed to get this fixed at once but calling all day to the AHS yielded no answer and there was no e-mail that they had either to contact them. I finally had an outside source fix the problem.

No air for 4 days so far. Called on Saturday to report failed heat pump. Was assigned a company that is 30 miles away despite the local presence of numerous heat and air companies. Immediately called the distant company and was informed that we would have to wait until Weds before getting a service person. Why can't we get someone more local and available?

This was one of the worst customer services I have experienced. They messed up multiple times with their organization and didn't do much to improve it. One time, I had to wait 3-4 months for something to be fixed and when I asked why the long wait, there were multiple reasons. They kept on sending the wrong people who didn't have full knowledge and kept on making excuses for the appliances.

1 star is being nice. We received this service when we bought our house in 2009 and have keep it since. 2019 to current we have had issue onto of issue. This last one I called for our Fridge on May 8th and it is now June 16th and still not fixed. Apparently 1 part is on backorder. Well how someone is supposed to last this long without a fridge is beyond me. I have call multiple times in the last 3 weeks and continue to get the run around. Today I have been on hold for an hour and 50 minutes and still waiting. No customer service! Never again!!!

Previous responses were always quick and professional. My problem has been in review now for several days. No help when you call their office and wait on hold for 45 minutes only to be told it is in "review". No one has called what the problem is and at my age with high humidity coming back in the next day or 2 I am concerned how long for an answer.

In my experience so far with American Home Shield, there has not been a single phone call where I had to wait less than 45 minutes to speak with a customer service representative. I called AHS two weeks back because my clothes washer was not working. I was told on June 8th that the part has been ordered. Yesterday, I called the parts department and waited on the phone for 1 hour and 45 minutes but nobody answered the phone.

AHS sent Durham Contractors to my home May 21, 2020 and their technicians flooded my home. Not only is AHS not liable, but they have not sent anyone to complete the repairs to date. I have called daily, remaining on hold upward of an hour just to get someone on the line. Once an agent is on the line I keep being told that they are awaiting a report from Durham Contractors whose negligent technicians flooded my home. Today is June 16, 2020, the service date was May 21, 2020. AHS agents keep telling me that they are leaving messages for Durham Contractors but not receiving a response. These are the contractors that they are sending to the homes of consumers?

Updated on 08/04/2020: On June 16, a representative from the company emailed that they would provide a refund on my claim for plumbing service that I paid for in addition to my $75 fee for service. I have followed up two times about my refund for the plumber, but as of 8/4/20, I have not heard anything or received payment. I would appreciate it if someone from American Home Shield will contact me about if - and when - I will receive my refund. Hopefully, since they did reach out to me with this offer, they will follow through on this promise.

Updated on 10/14/2020: Hi, AHS is the worst home insurance company ever. I have a plumbing issue for past 6 months and they still cannot resolve it. Every other month they keep on changing the vendor and they hang up when I call them for follow up. Last Friday, I called their agent and he assured me that it will be fixed within 2 days. When I called them to follow up after 3 days, another agent told me to hold and after a wait of 45 mins, they disconnected the call. Imagine...45 mins wait!! Who does that?? This shows they don't care for their customers....Worst customer service ever!! Stay away....I am planning to go to some other insurance company....

National Platinum Services came out for a washer and dryer issue and it's been good so far. The technician was great. The lid needed to be adjusted because it wouldn't hit the switch properly. If you turned the unit on and walked off, it wouldn't go through its cycles. We were either having to go to the laundromat or we couldn't do our clothes at home. I filed the claim with American Home Shield online and the website was pretty good. It was very user-friendly. I was given the expectation of 48 hours from the time I put in the claim for them to get in touch and then set a date with me. It was kind of like doing cable. It was kind of a date window.

I have been a customer for over 7 years and have only used them once before this. I called them out for 2 leaks. One couldn’t be fixed right away and the other was supposedly fixed before they left. It wasn’t, and when they came back they said it was a new leak and I had to submit a new work order and pay another $100. Long story short, it has been a month and it’s still not fixed. I tried to cancel my account, but after a 20 minute hold they hung up on me. I tried to cancel over FB messenger, at which time I was assured they would take care of the problem. Then, the work order was canceled for the second time, saying the work order was completed and I’m getting no response on messenger. Maybe they’re going bankrupt. Hard to tell, but I’m out $300 and nothing is fixed. I’m reporting this to the BBB. Don’t waste your money!

One time, we didn't have any hot water and we submitted a claim online to American Home Shield online. The process was very streamlined and really convenient. They made things very quick and easy. Their contractor Response Plumbing & Rooter came to our place and the techs were able to reset a sensor that gave us hot water a little bit. It turned out that the sensor was defective so the techs came out again to look at it. They ordered the part needed and when it came in, I contacted them. They came in again to install the part.

When I called AHS, the automated machine told me that I would be getting a call to schedule up with a contractor. Before we could conclude the phone call, I got a text message saying that they had to find a contractor. But I told them that the little automated system said that a live person would be contacting me to set up the appointment. Also, I prefer Southern Comfort. They’ve been coming out here for years and I’d rather keep the rapport with one company. So, immediately after that call, I called AHS back to speak to an individual. The guy said that he had to cancel that order, which was the $75 charge, and I understood that. Then, he said that he would submit another one because I requested a special contract, and I was okay with that.

The air conditioner wouldn’t work. We called American Home Shield and they called Scheid Plumbing, Heating & Cooling. They came in, cleaned the AC, and replaced the fan motor. They worked on the AC some time and they left. But the next day, it still wouldn’t work. It was a Freon issue. By the time they were all done, it costed us 500 bucks out of pocket ‘cause they charged us for something that AHS didn't cover and they cleaned another unit that had nothing to do with AHS, which was 160 bucks.

The washer was not running enough water in to do the wash and then it wouldn’t spin. A technician from Sears came out and checked it. Then another tech came about four weeks later with the parts to put in. The washer has been working fine since. I’ve had Home Shield for 20 years and I keep renewing with them because of my age and the fixed income. And if the appliances go bad, I really can’t afford to come up with a whole lot of money. I can afford to pay a little bit of premium, but I can’t afford to get them fixed all the time. I’ve never been dissatisfied with Home Shield except when they didn’t wanna replace my furnace and I ended up having to pay money to get it fixed.

AC Rescue was great. The technician was very knowledgeable and he was able to fix the problem -- the Freon was low. It was a new unit that got installed before we bought the house and he thought that they did not fill it up all the way. He was here for 30 minutes and I was satisfied with the timeframe. The coverage I have has been good, and it is easy to submit the claims online. AHS's customer service, however, has long hold times right now.

My main breaker was tripping continually and it was hot. I went online to submit the claim to American Home Shield since it was readily available versus calling the main number, which rang and rang. There is an emergency number but I was not able to connect with anyone. It went to a recorded line so, I passed that up. I hung up because I was in a frantic situation. According to the website, I was assigned a particular contractor but it was up to me to contact the contractor to set up a time to come out. I did so and by contacting them directly, it was very efficient.

The contractor who came out for the dishwasher and the oven was very professional. He had a mask when he came in. He also had things on his shoes and gloves. He was fully prepared, very quick and thorough. The first time he came in, he was able to completely do the dishwasher. The second time, he had the oven working before he left, but I happened to call him before he left the driveway because when I tried to turn it on, it didn’t turn on. He immediately came back in, reassessed, and ordered another part. When he came back out to put that part on, it worked.

I submitted a claim for the dishwasher. It wasn't turning on. I went online and asked for a plumber to come out and take a look at it. It took about two weeks to have somebody come out. The schedulers said it was because of COVID. The technician was great. He took the motherboard out, reset everything, and put it back in. Everybody that comes out has always been great.

The American Home Shield website was easy to use. I just went online and filled out the request to have the plumbing fixed. Discount Contractors said they would either come the next day between X and Y throughout the day. Then they followed up with a confirmation and a more narrow window to let me know that they’d be there that afternoon. They were professional and efficient. The plumber fixed the leak from under the kitchen sink.

My water heater went and my neighbor kept telling me I should get AHS. And I've been a member since November. Home Shield's claim process is super easy and simple. An issue on my AC happened and it was the first time I had a claim with them. Originally, we paid the deductible and when I had to resubmit the claim because my air had stopped working, it was just as easy. There was no mistake in asking for the payment. It just said someone will be out. Then someone came out again immediately so it was fine.

I submit claims with Home Shield online and it's been very easy. And the contractors they've sent out have been very good. A-US Air Conditioning of Texas had to clean my coils in my attic and they did a good job with our AC claim.

It's very valuable to have home warranty. I've used it maybe five times. AZ Remodeling & Plumbing came and they were knowledgeable and very professional. It was something minor, but they took care of the plumbing issue. It's working now.

When my microwave convection oven was not working, I called the number for American Home Shield and asked them about it. I paid a $75 fee, and Sears came out and diagnosed the problem. AHS then approved the cost of the new door, which was almost $400 plus the service call, and they covered everything. Sears then got the replacement part and put it in. The tech who came in was good. That experience was, overall, perfect. It was nice to have the unit working, and they showed me where to go online to get the manual to know how to use the convection oven properly.

The journey was not a short one, however it’s the outcome that counts. American Home Shield and Comfort Pros both acted like the pros they are! Have been a member of AHS for 2 years now, and they just earned a third! My family and I thank you!!

I heard that American Home Shield had a good reputation and so far, my experience with them has been pretty good. Recently, I had an issue and I submitted a claim online. Their website was fine and they sent out All In One Appliance Repair. The techs were very professional and very good. I didn’t have any problems at all.

GilTech Appliance came out and the tech got the job done in no time. He did the job right and everything’s working. I’ve worked with him before and he’s fantastic. Home Shield is also fine. I had some issues, but I understood them eventually. They’ve been doing great.

The A Wisdom Electric contractor was very professional and everything went well. Behind one of the outlets, a wire that was burnt. It took him a while to fix it because it was very complicated. There were many different tests that he had to do. I was satisfied with the overall procedure. However, I've had problems with Active Appliance. Our dishwasher and our refrigerator broke. Both of them were “fixed” only that it was done wrong. For the dishwasher, I had to wait so long for them to come back in. And during the pandemic, I didn’t have a dishwasher. They kept saying, “This is wrong.” But the technician that kept coming again was not good.