American Home Shield Reviews

I just switched to American Home Shield. I was with another company. I used to have American Home Shield in the past when I lived in California, and they were great. I’m very happy to be back with them. I had a technician here when we had problems with the toilet and the flushing, and the experience was positive. He fixed the problems, and he was very professional and efficient.

When I had to contact American Home Shield to fix a leak in the kitchen, I did it over the phone. Submitting a claim is easy and the contractor was responsive. They managed to get in the same day and took care of the problem right away. We were very happy. Since the repair, everything's working very well. Every time I've used AHS, the contractors have gotten the job done the first time. We've been pleased with the responses.

In the heat, we would turn the air conditioner on and it just ran and ran. It would get up the temperature, but it would never shut off. So, we called American Home Shield to have them check it out and they took down the information and sent me a text that they were sending Total Air Care out. Total Air Care responded well and was very courteous. They looked at the unit and ended up adding a pound to it. So, on top of the $75 deductible from American Home Shield, we ended up paying them $75 for a pound of Freon. American Home Shield is a great product and it protects the consumer and their home.

We had a technician come out and help us repair a dishwasher. To submit the claim with American Home Shield, we spoke to a representative who had us get in touch with somebody at the contractor's company. Ollie, the technician who came out to do the work, is a nice gentleman. He was very good and he did a wonderful job. He told us to give him a callback if we had any concerns or problems in the future. Everything has been working great ever since the repair. I would definitely refer AHS and Ollie as well if he is still with them.

We thought we had a bad problem with our furnace because the pilot light was out. When I submitted a claim to American Home Shield, it didn't take very long for someone to respond. The contractor they sent out was very professional. And while he got the pilot light lit, I wish he could have left us some information about how he did light it because I keep trying to and my husband too, but we were unable to light it. Nevertheless, the furnace performed very well after it was relit so I had a good experience with American Home Shield.

I had a garbage disposal unit that went out and my experience in submitting a claim to American Home Shield wasn’t good. They sent me a plumber from B & G Rooter who said I needed to have a dishwasher with my garbage disposal since it was in the California code. I knew that wasn’t right because you don’t have to have a dishwasher. American Home Shield then called and said they denied my claim because I needed a dishwasher. I told the rep it wasn't right, but he didn't want to hear it because he heard it from the first plumber. He even had an attitude about it. Eventually, AHS sent another plumber, and the second plumber said the first plumber didn’t even know what he was talking about. The second company that came over was good, and the guy whose name is Norris was good as well. Other than that, the service fee is a little high.

Our backup gas furnace for the basement, the number two unit, wasn't starting so I called American Home Shield and filed a claim. I like submitting claims online because I can just go in, do it, and AHS will respond quickly, but I use the over-the-phone option as a backup if there’s something I can’t get done online for some reason or if I don't receive any answer. AHS sent Rapp's Heating and AC and the tech wasn't able to get the unit fixed as it needed a replacement board. What he did instead was he temporarily set the unit up so that when we put in emergency heat - when the thermostat says, “It’s time to get warm” - it would automatically turn on. It took about a week to get the part and the guy came and replaced control board so that it would be part of the smart system to turn on when and if it needed to.

I had an issue with American Home Shield. When I phoned to resolve issue, I was on hold for 21 minutes then I hung up. Phoned two hours later and was on hold for 25 minutes before I finally hung up. I tried yet a third time later that same day and I was on hold for 32 minutes, then I hung up! I never did speak with anyone who could resolve my issue. I went to their website and tried to chat, but each time I got a pop up that said, "Currently all representatives are busy". I got that pop up over and over again over a period of one hour. Then I thought I would email however they do not provide an email address to contact customer service. Not a good company to do business with. Choose another home warranty company or you will regret it someday. Just saying... They are really bad.

After having AHS coverage for one year, I decided it was not a good value and didn't renew. I informed AHS more than once I was not renewing, yet over 6 months later they keep sending renewal notices. Very annoying!

This company was very responsive with my first repair, my dryer. It could not be repaired due to an expired part, so they replaced my dryer with a new one. Item number two, my stove cooktop, I have contacted and contacted AHS for almost two months, and to date no results. They have sent two companies to my home and both of them have deemed it not repairable. AHS representatives continuously tell me someone will contact me within 24-48 hours, I always have had to call them back. They put me on hold and say they are contacting the repair company, and when they get back to me the reply every time is that they could not contact the repair company. I have no choice but to cancel my contract.

It was cold and I turned on the heat, and it would never trigger on. You could hear the furnace trying to start, but it would never trip to blow hot air. So I gave American Home Shield a call and I sort of had an idea what it might have been, so I told them that on the phone. I wasn't able to do the claim online. It said I had an outstanding balance of $75 from a previous one where I had filed a claim and no one ever showed up. And the individual kept calling and delaying, so I just called Home Shield back and said, "Just cancel it.” And so, that ended up staying on. So, I couldn't do it online like I wanted to. I had to call and get it corrected for a second time over the phone. That probably was a negative to figure in these scheme of things, but everyone I talked to has always gotten things done quickly and courteously.

We've had great experience with American Home Shield. They have been very responsive and they send good people. They’ve been very clear over the phone on what my daughter has to pay. She renewed the contract which was a good sign that she's very happy with the service. There was a leak under my daughter's sink and there was a problem with her dishwasher. AHS's contractor came and they did something. When they left the first time, the thing wasn’t quite attached as well as it should. She had them back out to fix that and they fixed it perfectly the second time. The other thing was, there was a leak inside the valve in the shower. They had to install a new valve and they opened up the wall on the other side and fixed it. They were great. They were very neat and very clean. The plumber couldn’t have been nicer. Having American Home Shield is a good thing to do. It gives us peace of mind.

Our garbage disposal went out, and I called the number that was in our contract and set it up that way. American Home Shield told me that ASAP would be giving me a call, and ASAP did within two hours after I submitted the claim. I was very impressed. ASAP said that the service guy would be out here in about an hour and a half, which was fine. However, about 20 minutes later, they called me and said the service tech had a family emergency. There was another tech that was here within less than an hour, and it was the owner of the company. He was a super sweet guy that installed a new garbage disposal. He had to do some plumbing work under to make it fit right, which he did. Every time that I had to call the office to talk to somebody, they were so considerate. We were thoroughly pleased with them.

My microwave was not working properly. It would not close so there was a problem with it. I'd prefer to call so I could talk to people ‘cause sometimes I had a lot of questions. But this time, I didn’t. I decided to do it through the ticket system online and then I chatted with the individual with a chat option to make sure I did it right, ‘cause it was my first submitting the request. It went smooth. Then the gentleman who came down was very humble. He asked me what was wrong and I told him what was happening. He looked at it, cleaned up the area, did what he was supposed to do, suggested some things, and took care of the situation. Once he got it back up and running, everything was good. American Home Shield covers more than the other company I was with before and they're great so far. I haven’t had an issue yet.

I had one leaking faucet in the bathroom and a couple of other faucets that were leaking inside. The screw was loose on one faucet. The Just Plumbing guy came for it and when he got in, he walked to the bathroom and did not even touch any of the faucets. He asked me to show the faucets and I did. He noted it down, directly went downstairs and connected the water pressure thing. He did not show me how much the pressure was and when I asked him to show it, he said he couldn’t. He wrote a report saying that it was a secondary damage and he doesn’t cover it. Then, he walked away.

We’ve had American Home Shield for years. My mom has had it and I didn’t know it existed. When I told my mom we were having a problem, she told me about it and so then I was able to sign up for the online portal and be able to look at the contract. So now, I have an idea and I'm familiar with them. A couple of months ago, I had a plumbing issue and one guy came out. He wasn’t equipped to do the kinda job he identified. So, American Home Shield had to call another one and Josh, the technician, came out. He was local to me, so if I had an issue, he could swing by at the end of his day and re-address it. That experience was really good. However, I still don't have my second issue dealt with.

I was having an issue with my dryer. I called American Home Shield to submit a claim and the filing was an easy process. I was contacted by the repair company the next day, but then they gave me a date two weeks out. I contacted American Home Shield and they assigned my claim to another repair company which they came out the next day.

The oven was not heating and when I submitted a claim online to American Home Shield, it was just a couple of days before the contractor came out. I asked him what was wrong with it and he explained it to me. It was the igniter for the oven and he repaired it. When I had a home inspection, they inspected the oven and it was fine. However, when I used it, it didn’t work. So, you just never know when something's gonna go wrong. Also, you just never know when you're buying a home that was owned and lived in by somebody else. I've known other people who had American Home Shield which was why I purchased the warranty. It is extremely valuable. If something breaks that's under the warranty, it's covered for the repair and if it's unable to be repaired, they cover the replacement. So, it's worth the money.

In the very first service call we got, the garbage disposal locked up. I did not know that I could get an Allen wrench, go under the bottom and turn it around three or four times and it would start working again. When the contractor came out, he did not tell me that. He got his Allen wrench out, turned it around and it started working. He was there for less than a minute and I had to pay him $75. I was hot about that. I called AHS and complained about it, but they said there was nothing they could do. I still wanted my money back because I felt like I got ripped off. The only time I get to use the warranty is when something breaks. If something doesn't break, I don't get to use it but I still gotta pay for it. I’m also not happy with the way AHS's prices keep going up.

My washer was acting like the tumbling was out of balance. I submitted a claim for it online to American Home Shield. They sent out a contractor and the guy who came found the problem and did a fantastic job. He explained to me what was going on and got it straightened out.

We have a French door refrigerator and the centerpiece on the left-hand side that closes the door had cracked from the hinge. It was a very easy fix and it just needed to be replaced. We’ve had American Home Shield for nine years in this house and other years in our older house. As a recommendation from me as a consumer, American Home Shield needs to scrub their list a little. I have nothing against small, private vendors because I’ve had them come and they had been wonderful, but I’ve had two situations with the vendor, Country Care, where they never called and they never showed up.

My best friend referred me to give American Home Shield a try. I had a negative experience with one of my two refrigerators that eventually turned into a positive. I kept calling to get an update and then I let time go by and I wait till it breaks down again. After paying for several repeat repairs, eventually, it was replaced and I was grateful for that. But it took a while to get to that point. I also had a good experience when I used the plumber when my pipes were clogged. Then, I had a decent experience with a different plumber that I used a month ago. Overall, despite negative articles and things that I've seen about companies such as American Home Shield, it's been a decent experience for me.

The heater was not heating properly and I submitted the claim online on the AHS website. Within an hour, Service Contractors of Texas reached out to me and scheduled an appointment. The contractor was very friendly, and he was quite experienced. In the beginning, he couldn't find the problem that persisted and eventually, he had to go on the roof. He had a short ladder, but he went anyway and he managed to get on to the roof, so I was very pleased. The capacitor of the compressor was bad, so he replaced it and now it's working well. I had a good experience.

There were sparks when we turn on the light and so we asked American Home Shield for an electrician. He came on time and was very polite. He changed the socket and since I already paid online before he came, he told me that I didn't owe him anything. I filed the claim for that online and it was very easy. The online claim process is very much faster. On the first times, I submitted claims over the phone but there could've been many people calling so it was a long wait sometimes, especially on a Monday. It’s our second year now with American Home Shield and every time we had a problem, it was fixed and then there wasn't any more extra charges. I wish the service is cheaper as it costs $75 and it would be easier if it were less. Other than that, I have a good experience with American Home Shield.

I'm a realtor and because of that, I have a relationship with the sales agent here in town and when I submit a claim to American Home Shield, I just send her a text. The contractor sent by AHS is fabulous. His name is Vladimir and he's one of the nicest servicemen I've ever had in my life. He has a great, can-do attitude. Nothing is too big or too small, and he's there to take care of me. My washer sounded like a helicopter was landing in my house, and looked at it and said the bearings were spun out of the tub. He ordered new bearings and we're waiting for them to come in.

American Home Shield's website has that little pop up and it usually pops up for a live person, but sometimes a live person to talk to is usually better because not everybody can talk as fast. I give my daughter permission to call them when she needs to, but she is deaf. So American Home Shield could have some more ESL or deaf reps. Online is one thing but it's because sometimes their language is a little different than what we speak. I tried to have my daughter do it one time, and they didn't understand what she was trying to say. They should also give an option to talk to somebody when a person submits a claim online.

When I had no hot water, I filed a claim online with AHS. Their website was fine. Plus, the interactions with their tech were good. My water is not as hot as it used to be, but I do have hot water. I'm very satisfied with the experience.

The online response was much quicker than the phone when I filed a claim to American Home Shield. The technicians were excellent but the wait times were too long. They said that they would call you and I had to wait for three business days for them to assign a company to come out and fix my place. The company would call you and it’s another three days until you get a service person to come out. I had a leak under my sink and I waited eight days until I could get it looked at. Then, they sent the wrong person. They misunderstood what the problem was. However, when the people did come out, it was fine.

We have a problem with our 25-year-old furnace. The thermostat signals the furnace to start heating but then, there’s a problem with the furnace starting the flame and continuing it. We all just hear a continuous sound and the thermostat says it’s trying to heat but the temperature keeps dropping. There’s no fire going. We submitted a claim with American Home Shield and we’ve already had about 11 visits, total, and it’s still not resolved. They've replaced multiple parts and they’ve gotten a second company to come and look at it and they’ve come out three times. Clearly, the repair has exceeded the cost of a furnace. The companies are all really responsive though. They came out right away and overall, the experience with AHS was good.

I'd recommend AHS. I've been with them for two years now and it's worked when I needed it. I recently submitted a claim for a microwave oven and the experience worked pretty well. The first contractor that came out seemed okay, but I don't think he had the experience as the second contractor that came out. The second contractor resolved the problem.

Our air conditioning unit wasn’t cooling. I submitted a service call request with AHS during an extended weekend, and I had no expectation of hearing back until the next business day. But they responded quickly during that weekend and were able to get it resolved much more quickly than I anticipated. The process of submitting the claim was very easy and straightforward. And it was comforting to have the information about who was coming. Family AC Service Solution came out and my wife was very pleased with them. The whole experience was very positive, much more so than when we were with a different agency. So we would very quickly reach out to American Home Shield for service on our investment properties.

As soon as the cycle would kick on, the water would flush out from the dishwasher. It was like the drain valve wasn’t opening and closing. The contractor came within a day to look at it. He asked me what was going on with it and I explained to him what it was doing. He went right to work and he was knowledgeable so it worked out well. Arthur was great and I’ve dealt with him before. He knew what he was doing but he couldn’t get the panels off because they were all rusted and the screws were rusting. When I went to file the claim to American Home Shield through the website, it was easy but when they were deciding that they were gonna replace the dishwasher, the website was a little bit more difficult to navigate. On some of the pages for dishwashers, it would say that there is no cost to me and when we click and add it to cart, it would say the cost is $140. It was confusing but the website was perfect and everything went fine.

Myers Comfort Specialist came out and replaced the air handler unit upstairs. It worked fine for about three weeks. Then we would wake up in the morning and notice the house was really cold. I'd walk over to the thermostat and I would see that it had flipped the breaker overnight. The new unit that they put up there was a little stronger than the older one and it kept flipping the breaker so they had to replace that electrical switch. They recently came out for that and once they fixed that, it's been perfect.

I made the call to American Home Shield when there was water coming out from the ceiling. When the individual came out and looked around and said he didn't find anything and that maybe it was a tub leak. I liked the guy and he was nice and helpful. But there was no physical work done. There was just his verbal communication on what he thought the problem was. The ceiling is still leaking. It was a long wait for American Home Shield to call me back. They said there was about 40 people ahead of me, so I had to wait 45 minutes for them to call back. They called back, and I resubmitted the claim and someone will be coming out again. I’m not always satisfied with American Home Shield, but they’re good.

I’ve had American Home Shield for ages and I’ve had no problems with them. When I submitted a claim for the oven over the phone, it went just fine. The contractor they sent out also seemed very professional.

The drum of our dryer came off of a roller. I called American Home Shield and submitted a claim for it. Greenway Home Services was assigned to the claim and it took them a few weeks to come out. The tech who then came was professional. He had to order a part and that took another couple of weeks. We were in limbo for five weeks in total but the unit has been fixed. My experience with American Home Shield has been better than what I experienced with my previous home warranty company. In the short amount of time that I have been with them and in the few times that I have used their warranty, AHS have been very responsive and professional.

American Home Shield is one of the WORST company I have ever dealt with. This is my second time having them for home warranty and both times they have found ways to deny my claim. They hide behind items they intentionally leave open in the contract. I request a clarification on the contract and receive nothing but silence on the phone. They are not customer focus in their communications as they do not contact you to inform you the results of the claim. Their customer service representatives are rude. You cannot even request to talk to a customer service supervisor or manager. I did not chose them as my preferred provider of home warranty and I do not recommend anyone wasting their money.

This company has the worse call center and customer service. Ever! I have been placed on hold for well over an hour just to be disconnected. Long hold time unless you're buying their product. Stay away.

This is a review of a pool repair company that AHS uses in Houston metro area. Expert Pools, LLC with their home office being in the Dallas area. This pool company has extremely bad reviews on BBB, Yelp, and Facebook. The review is to follow: Horrible service!!! My service calls were arranged through AHS for our pool heater. On the first visit the technician said they fixed the heater, but when we arrived home that evening it was still not functioning properly and they left our gas running all day. Second visit they replaced the sensors, which worked, but they disconnected the heater capability from our Aqualink system.

We bought a contract by phone call with a representative and specifically requested to be covered for everything in order to avoid being denied coverage when we needed it. The representative went into detail with us and offered the 3X3 Combo Plan. We paid for the plan for a whole year. Well we called for service this week to repair our garage door that was broken and paid the service fee. The company that was sent for service was Hometown Garage Doors, LLC. The serviceman evaluated that we needed the spring and rollers replaced however when he called for approval from AHS it was denied.

This company used to be better. All they are concerned with is getting your money. They use shady repair companies (Lake Area Appliance, who has a technician come out and tell you the issue, then send a report to AHS stating the washer was overloaded). This was never discussed with me by the technician. After some research we found other who had used AHS and had Lake Area Appliance dispatched with the same thing. Report sent to AHS with cause being overloaded. Both AHS and Lake Area appliance are worthless. Run and do not use AHS.

Updated on 02/02/2019: Two weeks ago, we had gas leak from the hot water tank. Central Hudson, the gas company turned off the gas and require a reinspection after the gas leak is fixed. I called AHS and AHS sent Alliance Contracting for the job. The contractor replaced the whole water tank but when Central Hudson came back to reinspect, they failed the inspection because the contractor used a flexible gas pipe, not a hard copper pipe. We had hard pipe on the old water tank before but for some reason the contractor decided to use flexible pipe instead.

There was no power in part of the room, and I initially tried putting in the claim online but for some reason, I had difficulty in signing in, so I just called American Home Shield and requested repair. The claims rep was sweet, and as soon as I provided all my information, she checked it and told me that it was covered. This was over the holidays, so I had to wait a couple of days for the service, but everything was just fine. The technician was a nice guy. He was professional, and he knew what he was doing because as soon as I told him what was going on, he knew where to hit. It took him about 15 minutes to fix it. I was happy. I recommend American Home Shield.

I filed an online claim with American Home Shield for my temperature heating air unit that stopped working. It was very easy doing that and A-US Air Conditioning of Texas got in contact with me in less than an hour. They then came out the next morning. American Home Shield has been perfect for everything that I've needed. I've had a kind of comedy errors with things and they were nice and wonderful. I've been very happy with my experience and I've been recommending them to friends.

Our circuit breaker tripped off our dishwasher, and I filed a claim online to American Home Shield. I was told that a contractor would arrive within 24 to 48 hours. A guy from All American Electrical Services came and he asked what exactly was happening. I shared all the details with him as well as the background on what happened. We got the issue figured out and since the repair, everything has been working fine.

I've been with AHS for about two years. This was the first time I've used them and the experience was good. Filing a claim through their website was easy. Then, the contractor they sent out called before he was supposed to come here. He was on time and quick. The washing machine was leaking and he fixed the problem.

We had a leak under our sink and I submitted a claim online to American Home Shield. The contractor was sent quickly and the interaction with the technician was great. He replaced two seals and then tightened everything up for us. Since the repair, it looks okay but we’re starting to have a leak again from the sink.

We had a bathtub faucet where it wouldn’t turn the water off whichever way you turn it. In order for the tub to stop running, we had to turn off the main water because there is no turn off just for the bath. I went online and submitted a claim to American Home Shield. Within half an hour, I got a call from the contractor and they set up an appointment with me for the following afternoon. The gentleman who came to my home from Loyalty was very polite, respectful, and prompt. He came out and fixed it very quickly.

I had a leak in my filter. Submitting a claim for it online to American Home Shield was very simple. Thereafter, their contractor did a great job following up. I knew when they were coming and when they got here, I knew what they did. I know when they've completed the job. They kept me posted the whole time.

I had a problem with my heating. I called up AHS and I told my problem. They said, “Okay, no problem”, and they took care of it. I prefer to call them. When I call in, I can speak to someone, describe the issue, and discuss it with them. You can’t discuss anything with a computer. It was not long when the contractor came out. He was from All American Cooling and he was a very good guy.

My experience with American Home Shield was great. We've had two service calls with them within two weeks - the first one was for our AC and the other one was for our dryer. I called the AC claim in while I filed the dryer claim online, since by then I got our account set up. I like the online one better because it was easier. When I filed the AC claim over the phone, I had to wait on hold. Different repair companies came for the claims and they were both very polite and seemed knowledgeable. Both were nice and quick experiences and everything went well.

My dryer wasn't drying my clothes. I called the claim for it in to American Home Shield. The rep told me that their contractor would contact me and they did. Tech-tronics A.C. and Appliances came and I was very happy with them. Their tech replaced a solenoid pack and an igniter. I've suggested AHS to several family members and neighbors.

I made two claims with American Home Shield in the past 60 days. The last one was for my air-conditioner. For that one, I could've gotten a better technician. I had an issue with my heat pump and ductwork. My son's room was blowing hot air and we were trying to get the coolness to come on but the grid was frozen. I was trying to figure out how to get it to work again. But I remembered that it probably just needed some refrigerant in order to work.

The dishwasher was pooling water in the bottom at the end of the cycles. When I submitted the claim with American Home Shield, I talked to a person and it went great. They told us the contractors would come in a couple of days. Then when the contractor came, the tech was very good. He knew exactly what was wrong with the dishwasher. The only thing he didn't know was, he wasn't familiar with the lock because there was a delay on there up to 12 hours. He got it on "delayed one hour" and he couldn't get it off. After he left, I was able to get it off so that we could temporarily use it until they got it repaired. But he replaced whatever it was he replaced and the dishwasher works perfectly since then. Having the warranty is very valuable. We have used it three times over the year and a half that we've had it. We also used it for our dryer and a plumbing issue.

I’m a property manager and I work with a lot of warranty companies. We had a valve on a washing machine that was leaking and frozen and I called it in through American Home Shield. That experience was fine, but overall, I’m not a fan of American Home Shield and I don’t recommend them as a home warranty company. I recommend another company over them. I’ve had some very bad experiences with them in the past year, including incredibly long wait times on the phone and denial of service. When you wait on the phone for an hour to talk to a representative and not just once but consistently, anywhere from 30 minutes to an hour in some cases, that’s way too long. In one case, we had a woman who paid her warranty to American Home Shield for nine years and when her AC went out, they refused to replace the AC. She ended up having to come out of pocket for about $6,000.

I'm happy with American Home Shield. They offered me $1,304 to go out and find my own refrigerator. But they should have offered more because it costs more to replace my refrigerator. I'm trying to find one along that price range that fits into my kitchen and half of the replacement refrigerators they offered me aren't being manufactured anymore. The other refrigerator that they offered me didn’t fit in my kitchen. It was way too big and wide. I couldn't even get it past the counters. But they don't manufacture the smaller ones that would fit in there. I would like to get the same refrigerator I have, but American Home Shield don’t have it in the line-up.

I submitted a claim with American Home Shield online for a plumbing issue and my experience in navigating the website was really great. It's very convenient. But sometimes, they don't quite understand what I'm saying so they would misplace my request then I would have to call them. But when I call AHS, it really takes a long time for them to answer the phone. I'm on the phone forever, waiting. It's really a big problem. That never happened with AHS before. But nowadays, I don't know. They want us to request online only.

My wife called American Home Shield and told them our well pump was down. We weren't getting any water in the house. The people at American Home Shield called the guy out, texted that my pipes have been busted and I needed another pump. I had to pay $100 deductible, and the guy came out and fixed it. The water come out faster. It went perfect. AHS is the best company to go with. I already went with several trying to be cheap, and they take for days and days to come out. A year ago, I had another company, and they sent the company out. The part they put on broke. Overall out of all the companies, AHS is the 100 perfect company to go with.

I have a tenant in one of my properties and the furnace went out. I called American Home Shield to have them send out somebody to take care of the problem and they called a vendor out of Oklahoma City who was 90 miles south of Tulsa. It took the vendor three days to get to my property to see what the problem was. My property has a young lady with three children and it was damn cold. I had to put up those people in a hotel so they wouldn’t freeze. Finally, American Home Heating and Air came and looked at the furnace and said that there was a motor problem in my furnace. They didn’t take the motor out. They just went back to Oklahoma City and didn’t take care of the problem. I had to call American Home Shield again to find out why the problem was not being fixed.

I started with American Home Shield many years ago and I thought the price would stabilize or even have more discount because we have multiple properties. But the price keeps going up every year. So at one point, I was thinking maybe I should look for other companies because some companies offer much cheaper rates and the coverage is pretty much the same. But I've found out on the market that the price is very comparable. I’m paying almost $70 a month for four properties. My wife was saying though that if I would save that money, I can probably repair everything. She asked why I kept paying. But I just want to have peace of mind. I don’t wanna have big things happen all of a sudden. So overall, it’s still worth it.

American Home Shield has been doing awesome. Every time we have an issue, they send a repair company out. If the repair company could fix the issue, they would fix the stuff, which is very good. Once, we were having an electrical issue with our oven. I called them and filed a claim. That process was easy -- I did it in Spanish, just the way I like it, and their Spanish customer service was really nice. The company that came was very good. The stove was kinda old and so they had to replace the control panel. They ordered some insulation. We had to wait for a week and a half to get the unit fixed because they didn't have the part, but it was okay.

The freezer part of the refrigerator was making ice all over the floor. AHS fixed that about two days ago and that had been fine ever since. Now, we’re having a little bit of a problem with the dishwasher. Home Pro Refrigeration and Appliance came out and they were very punctual, pleasant, and did their job. Unfortunately, the pump that they sent had a leak and so it wasn’t his fault. It was the company’s fault that made the pump. Without the dishwasher since before Christmas, the day-to-day operations haven’t been good. AHS finally decided to replace it and they sent me a sheet via email that was horrible. I couldn’t see whether the dishwashers were stainless steel fronts or not and everything appeared to be in black and white. I could look at the things but then, the phone would lock up when I tried to look at them. We’ve been having no end of grief with this. Trying to figure out what to order off of what AHS send to us is next to impossible.

My husband and I never had a warranty on our property. Our good friend in Gruver ad several different houses, and they have it in every house they ever had. When my husband passed away, having it was a lifesaver for me. Recently, we had had our electricity going on and off all day the day before and the day before that, it was off five hours. That next morning, I woke up and the house was freezing cold. It was gonna be three degrees that next morning.

One of the things that I found that's really impressive about the service of AHS is that I put a request in online and within an hour I get a text saying who the contractor is and that they would be reaching out. They've been really good about getting back to me fairly quickly, even within a day. Going to the website is extremely efficient and easy. My wife and I have done it a couple of times. The one thing that we've noticed though was that when we tried to give AHS a call, the wait time is really long, like sometimes they were between the 20 or 30-minute timeframe. So we go through the website, which has been fantastic.

My garbage disposal stopped working. I filed an online claim with American Home Shield (their website was very easy to navigate). I then got a call the next day. That response time was faster than what I expected and it was very good. The contractor came a day after that and he arrived on time. He checked the electrical connection and he fixed the issue. He did a great job. Everything has been running well since.

I had a minor plumbing issue. The toilet kept running and running and had a little bit of overflow. I submitted a claim to AHS and it went great. They responded promptly and took care of the problem professionally. AHS was recommended by a friend and I've been with AHS for a year now. I'm impressed and they'll keep me as a customer.

American Home Shield has helped me with two issues in the past six months and it has been pretty good, so far. One time, the water heater in my home stopped working. The temperature of the water wasn't getting hot enough. I submitted a claim through the website and they sent out KNS Plumbing within the next week. They had to replace the water heater, so it's hot now.

Our dryer was making a really loud sound. You could hear it all the way through the house. When it started, it made like a bump and jerk-like deal. It was like it was off-balance. I was out of the city when it happened. My wife submitted the claim but usually, I’m the one submitting the claim online. The AHS website is pretty good. They usually give me the information and stuff, so I haven't had any problems with it. The technicians who came out from Ward’s Quality Appliance were good. My wife was impressed with them. She said that they took care of it. They got it done, got in, and got out. I’ve had American Home Shield for a lot of years. I had to call them pretty much with everything that went and they have taken care of it or gave me the different alternatives to take.

I would give them 0 stars if I could. I put in a service request and the guy came out and said my faucet was no longer being made and I would have to replace everything, cut a hole in my wall and put new plumbing in it. All he did was sit on the edge of my tub and touch it. My estimated cost after AHS was $700. I called for a second opinion. Not only could the other guy fix my leaking tub faucet, he did not have to cut into anything to fix it. There was already a hole under a faceplate that was already there (something I was told I would need). So for under $200 I had it fixed but not through AHS. So instead I am saving the $60/mo for incidentals, should I need it. But canceling AHS is another story. On hold for over 30 minutes each time I call. It's impossible to cancel. Maybe I need a lawyer at this point. I feel so scammed by my experience.

I signed up with American Home Shield yesterday. It takes one month to actually get the insurance. GREAT, I am already insured with HMS. However, today I tried to cancel AHS. After 3 calls and 1 and 1/2 hours on hold, waiting for the cancellation department, the call was DROPPED. I will not be paying as I will contest vehemently when I am charged in one month. American Express will listen to me and cancel the charge. JUST wished I would have done better research. STAY away from this HORRIBLE company.

I sent a claim with American Home Shield for a furnace repair. I submitted it online late in the day. I found their site to be very user-friendly and the service was very good. It was Christmas Eve so the contractor contacted me the next day to make sure that because it was the holiday if it was an emergency, they can turn that into an emergency service. It would be good, though, if, on their website, there was an indicator saying that this was an emergency service or something, to indicate faster response time, or an additional cost associated with the emergency service.

We had a breaker that continuously popped, so I submitted my claim to American Home Shield online. The contractor called within 24 hours and we found a time right after Christmas that was good for both of us. The gentleman who came did great. He troubleshot a hot wire, which was leading to nowhere, that was tripping the breaker. He secured power to that, and then he replaced a GFI that was causing issues with some of the outlets. We were not able to use lights and outlets in the entire front half of our house before but since the repair, everything has been working perfectly fine. It was a huge improvement. American Home Shield has been recommended to us by friends, and I would absolutely recommend it too.

Having a warranty for our property has been very valuable for us. One time, we filed a claim for the food disposal which wasn't working at all. I called American Home Shield and talked to their rep. Thereafter, I was told that I was gonna be contacted by Value Rooter Corporation. Their guy came and did everything he needed to do. He told me everything that was going in, and he replaced the piece. Since then our food disposal has been working well.

The contractor came to repair our free-standing ice maker and they said it was non-repairable, so we had to get a new one. They also told me to call American Home Shield, which I did. They sent me over to the appliance repair department and sent me an email stating my options. We then chose to get the appliance that they picked out for us. We didn’t pay and everything was fine. It took awhile for the appliance to come, but once the appliance came I called the company, and they came straight out and installed it. Everything was pretty simple. The only thing was that I had to call different departments to get it resolved. But other than that it was really smooth. I would recommend AHS. It saved us a lot of money. The amount paid we’ve used already just in 2018.

The furnace recently would not stay on and it kept coming on and going off. The thermostat would not read the correct reading and I couldn’t reset it. I called it in and the American Home Shield rep set up the appointment and took the payment information. The contractor that came had done some other work in the past at a different house, and that’s where I first met him. He's really nice and I love him. He was very attentive and he explained what he was doing. He did a great job and I wish that all the representatives could be like him. I had another guy that came out and did some work on the water heater, and he had no personality. I'm supposed to get a thermostat, but it hasn’t been approved so I haven't received it yet. The work is not completely done, but I have heat and it hasn’t cut off. I would recommend American Home Shield for problems like home maintenance.

Something in the breaker box needed to be replaced and I called American Home Shield. They then gave me a timeframe for when to expect the contractor and also his number so I could call him directly. My interaction with him when he arrived was perfect and so far, so good with the breaker box. I haven't heard anything from my tenant. Having the warranty has been okay and although I'm disappointed that they don't cover everything, American Home Shield is a great home warranty.

When our garage door wouldn't work, I filed the claim over the phone because it was the Sunday before Christmas. I did it through the automated system and it was very simple and effective. American Home Shield even got somebody out on Christmas Eve, which shocked me. I didn’t expect it to be done until later in the week. I was impressed. The contract company was fantastic too and the service was great. As it turned out, a spring had broken. But I didn’t realize until after they came that the only thing covered for the garage door is the motor so I would’ve saved. It made sense that American Home Shield didn’t cover it though. Besides, I don’t think that American Home Shield charged me for it either since they didn’t cover it. We replaced both springs and that came out of our pocket. Still, I'm very satisfied with American Home Shield, as always.

The furnace wouldn't turn on. It would not operate at all. When I submitted a claim to American Home Shield, I went to the internet but eventually, I wound up calling in. Navigating through the website was easy enough but I had a few questions that I couldn’t get answered through the internet. It helped that talking to the rep went very well. It took a couple of days to get a contractor out to my property. But he was very helpful and quick. He repaired the furnace and replaced some parts of it. So far, the furnace is working fine, although it takes longer to spark it up. Overall, having a warranty on my property has been useful. I would recommend American Home Shield.

The first time we had AHS's contractor come out, we had an issue with our water heater. Their guys assessed the situation and told us what was wrong. They also told us that there were some things that weren't covered by our warranty and had American Home Shield on the phone with us. They ended up replacing the heater because it had a leak at the bottom. It was kind of refreshing to have that experience because we had heard about home warranty comes and things have been 50-50. Some people like them while others hate them, so we weren't expecting too much. AHS didn't give us any hassle, took care of the problem and told us what our part was gonna be to pay. In the end, that was exactly what it was, not a penny more.

The furnace was working fine but it was slow, given its age. I filed a claim with American Home Shield through the phone to have it repaired. Usually, when I call there is a significant wait to get through to a representative. The wait time has been as long as 30 minutes to 60 minutes, but they try to be very diligent in handling the request that they get once you're able to talk with them. The tech that came for the furnace was very diligent. He wanted to ensure everything was done correctly and according to the industry standards. The inspector is to come out this Thursday, so the process is not yet complete. It has been a very busy year. I had some plumbing issues and I had air conditioning issues as well during the summer. Those issues had to be addressed and they were addressed.

My water heater wasn’t heating the water enough, and when it got hot and then when you turn on the shower, it only lasted for five minutes. I submit my claims online and then within 24 hours, somebody calls me, so it's really easy. A contractor went there and fixed the problem, and everything was okay. Most of the problems that I have in the house is with my air conditioner, and every time American Home Shield sends somebody, it's a good a company. I'm a real estate agent, so I sell houses, and whenever I sell, I always refer American Home Shield to my clients. I've been with American Home Shield since 2004, and I really like the service.

My heater went out, so I had to get a technician out through American Home Shield. The onlite site is user-friendly and streamlined. The contractor also showed up when he said he was. He stayed for a couple of hours and had to go pick up some pieces of some parts. He came back and he got the problem solved. The heater has been fantastic since the repair.

I submit claims online at American Home Shield and it's pretty easy to register a complaint. They assign a company, and the company rep calls me and sets the time. They're very quick and responsive, and the system is seamless. Initially, when I bought the house, they sent a rekey guy. Then I had a minor electric malfunction and that was done quickly. The earth wire went wrong, so the tech came and took five minutes to fix it. The most recent claim was a leaking faucet, and it’s still open because the guy that came in broke the handle while he was trying to fix the leak. They're going to bring new handles and put them back tomorrow. AHS has been great and I’ve already recommended them to a few friends elsewhere.

The most recent claim that I submitted with American Home Shield was a racket that was coming out of the washer. I submitted the claim in connection with a repair that was made about a month ago. I assumed that it might’ve had something connected to the first visit. The fact that I put the request for service in over the holiday weekend, I would not have been surprised not to have been contacted until after the 1st of the year. Instead, I was contacted the next day and the rep asked how urgent the claim was. I explained that it was important to us. We use our washer and dryer about five times a week and it’s an integral part of our lifestyle. Surfside Appliance managed to juggle around stuff and get us in the following day. They came out here and punched it out.

I submitted a claim over the phone since our AC was blowing hot air. I called two times or so that morning and I was given a time frame of 10 to 2 to expect the contractor. Then I got two calls. One call came from the dispatcher, saying that the driver was running late. Then I got a call from the actual technician who told me he was doing other calls before he would do our call. I told him on the phone that it was gonna be dark when he gets here, that he was not gonna be able to see on the side of the house and that he needs to see. But he said that it was gonna be all right and that he was gonna take care of us all.

I was having a problem with my machine door and so I submitted a claim to American Home Shield. They sent out The Appliance Squad and they were very professional people. They were courteous and very neat. Their guy knew what to do and the piece he ordered was the exact piece we needed. Now the door and the whole handle works perfectly.

The flush wasn't working properly and it was pretty easy to make the claim over the phone, and that's what I prefer to do because I prefer talking to a person. And I needed to do that because I submitted a claim three months before for the same issue, and American Home Shield sent the same company out twice and it wasn't fixed. This time, they sent a company that was fantastic. As the tech was working on one toilet, he was waiting on the other one to test. He knew exactly what he was doing and took his time to make sure that it was working properly. He did a good job because the problem hasn't recurred.

I've been with American Home Shield for about three years. There was a time that I had some washing machine issue and they fixed it well. Another time, I needed some Freon and I found that their limit on Freon is really unfair. AHS says they would pay $20 a gallon but then the going rates are at $150. So, I was out of pocket $500 extra because all the Freon leaked out of a condo I have. Still, their contractors have been great thus far.

The washer wouldn’t finish a cycle. It would only go a little way and then the signals F and then H would come up. According to the manual, that meant it wasn’t getting enough water. So we called American Home Shield and the contractor they sent checked out everything on the washer and cleaned out the filter. He was a nice guy but he didn’t know what he was doing. He said the washer wouldn’t get enough water and that he needed to have a plumber come out and check the water supply. So he contacted the plumber and Just Plumbing Services came out. The plumber was also a nice guy. He determined that there was adequate water.

The water was not draining in the kitchen sink, so I went online and submitted a request to American Home Shield for this problem. The website is very easy and comfy to use. It is user-friendly, so I like the portal. The next day, the guy from Power Plus Plumbing came. They were on time. He went outside of the home, and he bought a machine where he can remove the drain. They explained everything. So, they were really clear of what they were trying to do. After removing the drain, it has been working fine. We use the sink every day, so it is very helpful. If something goes wrong, I do not want to call anyone. Now that I have a warranty, it gives more of a luxury for me or more comfort. I’m very satisfied and I always recommend AHS. You don’t have to worry. Whenever there is an issue, they come the next day.

My furnace wasn’t giving any heat and it was very loud. It had been repaired about three or four times before and the loud noise never ever stopped but we were happy to get heat. So this time, we had both of them. I sent an email to American Home Shield saying I needed service. On the website, they said they would send out a contractor within 48 hours and they did. They even called on a holiday. A guy from Air Supply Services came and he was on time. He explained everything to me and when I told him about how noisy the thing was, he said he was never leaving and that he was gonna fix it.

We had a garage door opener problem so I called American Home Shield and then submitted the claim. I was told that a company would contact me the next day. The guy came the next day but when they left the garage door wasn't opening again. When I called back I was told since it was a holiday, they didn't have anybody on call - but they will call me as soon as they will have a technician available. I was waiting for a couple days, but it was okay. I understood because it was a holiday season. On the second attempt, when the mechanic came, he found out the problem. I have always been working with AHS for many years and I'm sticking with them. They give me companies in my local area who come and fix my problem. I perfectly understand how they operate and what's the story. Sometimes they contract wrong people. But most of the time they contract the right people.

We didn't have any hot water and we had a leak. We filed a claim to American Home Shield over the phone and the contractor that was sent out was great. It was a great experience and we were very satisfied. However, we were debating about renewing it. They've done well by us, but we don't call them often enough. We don't have enough things to go wrong and we only use them at least once a year.

My wife put in a claim online with American Home Shield and they sent someone to look at a service we had on our washing machine. Where one puts the detergent bag on the top of our washer was getting clogged up. The guy from Apex who came out was very nice and professional. When he looked at the washing machine, he noticed that no repair was needed. He just told us to start throwing the little pods into the wash itself instead of the top of the machine, and everything has been working perfectly since then. If they all carry themselves like the guy who showed up, then I'd be very happy.

My son called AHS for our pool heater and the contractor came out and did whatever he needed to do to get it to work again. I'm very satisfied with American Home Shield and I would recommend it. I've told some neighbors about them before, because they get something fixed and they have to pay every time, per-deal or buy a new equipment.

American Home Shield has been a-okay. I normally call to submit claims, and they send somebody out. They did great with the most recent claim I filed. I didn’t know where the water was coming from under the sink. It was leaking massively and the guy quickly found the problem and fixed it for me. Lee was the best dude. He’s really an asset to the company and I really like him. He showed me some stuff that I didn’t know. If I’d have some problem, he will be the man.

American Home Shield is a great service and I usually recommend them to everyone. When you call or you do a service request online, they call you and make things happen. Sometimes, you go a whole year without anything happening, so you're really paying that service just in case anything goes down, so it won't be so painful. And when something does happen, you wish you would have had it because if it’s something they can’t fix, they give you a brand-new one. And sometimes, those large items can be very expensive. But once you get the service, you're paying the $75 service fee on top of your monthly payments and I think that service fee should go away.

The plumber from Universal Plumbing in Bossier City, LA did not fix the shower leak. He was contracted through American Home Shield. He came into the house, did not say more than 10 words, reported to my spouse it was fixed and left after the digital signature was completed all in about 30 minutes. He did not say what was repaired. $75 payment for absolutely nothing. Universal Plumbing in Bossier City, LA was called and they said I would have to place another work order through American Home Shield to fix the problem that was not fixed. Way to stand behind your work Universal Plumbing in Bossier City, LA. Now I am on hold with American Home Shield for 1 hour waiting to reschedule. This is poor customer service all the way around.

The fridge that came with our new home is 19 years old. I initially called on the fridge just before Christmas, as we are throwing food out all the time because our fridge is not keeping a constant temp, either getting too warm for safe food storage, or freezing our produce! We also have an empty bowl in the back of the fridge to catch all of the water that drips from the top and ruins our leftovers. The repair tech was at our home a week later, and determined that we need a replacement. He reports he has sent the diagnostic information to AHS, but we have heard nothing. There is no way to email or chat online with any customer service person, and I cannot get ahold of anyone to actually speak to from AHS, as the wait times on hold are always "greater than one hour," and no one has contacted me yet about what our next steps are. In the meantime, I have a family of 5 to feed, and am throwing all of our food in the bin! Maybe someone will call me soon??

Long story short, AHS closed the entire case, not even considering the first contractor's assessment. The customer service is horrendous. Expect to wait on hold for literally hours to speak with anyone... And they barely speak ineligible English. Run from this company. Run. Total scam.

My re-circulation pump on a tankless hot water system was broken. The plumbers they sent hardly spoke English, did not know the system, tried to upsell me and did not fix or replace the pump. They left and said they needed to order the part. When no one got back to me in 10 days after their visit, I called the plumber and they said to call American Home Shield. I tried calling AHS and was told wait time was over an hour. I am still on the line after 1:16 minutes. I cannot stay on the line any longer. I am disgusted with them. This is anything but acceptable service.

I had a hot water heater broke on 1/4/19. I filed a claim online right away. A local plumber came down on Monday the 7th. Ever since then there has been zero progress. Getting thru to customer service is a nightmare and no one is available. However, with the sales department you can magically get through right away! So to sign you up you get great service. Once connived into this terrible deal you're stuck.

I have been a loyal customer to AHS for 4 years. I have limited need to call for service repair. I unfortunately had to make call for service for my HVAC system. The contractor that AHS sent out to repair, miswired the system and caused the EMERGENCY heat to run continuously. This caused our electric bill to be 5 times the normal charge and caused overheating that burnt out our electric board. This is causing me to incur a repair cost of another $1000. I have made numerous calls to AHS to make this right. They deny any liability and refuse to refund any money. I asked to cancel the policy and spent another 2 hours holding to cancel the contract which entailed the representative hanging up on me. DO NOT WASTE YOUR MONEY ON A WARRANTY FROM THIS COMPANY!!! HORRIBLE CUSTOMER SERVICE IF YOU DO HAVE A PROBLEM!

I tried the AHS cancellation number provided on the website several times in December 16, 2018 and after holding for several minutes on several different calls, I went to Facebook Messenger and the person attending it chatted back to say that the payment method was removed and cancellation was request was made. They do not provide an email address to use to do the cancellation. It is phone only and since I could not reach them, I used this option. The AHS Facebook admin confirmed the cancellation request was put in. But, yesterday, AHS sends me an email saying that I am delinquent and the payment method needs to be updated. I have been calling them for many times and I am on hold but cannot speak to anyone.

I used my home warranty policy at American Home Shield to rekey the locks on my home. The third-party locksmith (that American Home Shield provided) told me that 4 of the locks were "smart locks" and for that reason, he'd have to charge $25 extra. I called American Home Shield and spoke with an employee named Sweet (ID: **) who explained American Home Shield absolutely covers smart locks. I relayed that information to the Claims Review department - all they have done is explain to me what a smart lock is and that they will not refund the money that I was erroneously charged.

I purchased the highest warranty they offered with my new home (covering all systems & Appliances). BUYER BEWARE! If you have ANY high end custom appliances in your new home just know that they will not be serviced by an appliance repair company certified to do the work! My Dacor dishwasher still is not fixed. The repair company that AHS dispatched that is "in their network" has made a total of 3 visits in just over a month now & has caused more damage than originally existed to the appliance and also to my 24 X 24 custom imported slate floors. On the 3rd visit the owner of the repair company came out & while very nice & professional - told me that he apologizes - he has been doing repairs for over 24 years & they should have never been sent to work on this high end appliance.

4 months ago, we made a call for a plumbing issue, but due to it being a holiday weekend, we didn't get a call for service for several days. We were finally able to do the repairs ourselves and cancelled the service but still got charged the 100.00 fee. I have been promised multiple times that I would be reimbursed, but have not been. The same issue came up again this past weekend, and someone was sent out again. I was told that I will still be charged the service fee, but again promised that the other fee would be reimbursed soon.

Took out warranty 10/2017 and was told to wait 30 days from purchase of warranty to submit claim for problem with fridge and did just that. Technician sent out 12/2017 paid $100 deductible. Technician called AHS informing part needed and AHS denied Tech ever called. 1 month goes by, contacted Tech and was told AHS never approved part needed and he's no longer affiliated with them due to not being paid and owing him over 7 grand he's been waiting on for over 9 months. After we were told this by the Tech and once again called AHS they gave us another contractor who denied providing us service because of the same reason as the first Tech, they were owed quite a bit of money from AHS and had not been paid therefore they would not be servicing any warranties through them.

My heater wasn't working properly and I submitted a claim online with American Home Shield. Navigating their website was very easy and it was quick because I got a call back within a couple of hours after submitting the claim. Then the contractor came out earlier than my original time which was actually better for my schedule. The contractor was very professional and efficient. He replaced everything needed to be replaced and he explained and showed me everything. He was able to fix the heater on the same day. He was my go-to guy and I would recommend him anytime.

Updated on 01/23/2019: Loss heat on December 18, 2018. As of January 22, 2019 new furnace has not been installed. Four winter weeks without replacement. Constant excuses from contractor as to problems getting and scheduling time for repair. Calls to AHS ineffective. There apparently is no one to speak with that will help solve this. They only refer to notes on file. "Specialist" and customer service I have spoken to are ineffective.

After 14 days of no hot water and no heat, I paid out of my own pocket to have a plumber make the repair. AHS sent out 4 contractors who had no idea how to fix a tankless water heater. I am requesting AHS reimburse me the cost I paid for the repair. So far it has been a battle and I would NEVER recommend this company. Five (5) months earlier I had a claim for a microwave repair that as of yet has not been completed. BEWARE!!! Do not go with this company!!!

I'm happy with American Home Shield. Their online site is very user-friendly and recently, I filed a claim because the water was not coming out of my bathtub to the faucet. A contractor came and replaced some type of pipe that was in there. He was on time, very pleasant and professional. I also thought I had a water leak in my ceiling but he told me that my roof was leaking. He was able to fix it in one visit and everything is working well since the repair.

The garage door was intermittently opening and closing. I filed a claim with American Home Shield over the phone and in about an hour and a half, somebody got in contact with me. Turtle Tuff Overhead Door was sent and they were excellent. As soon as the contractor arrived on the property, he walked inside the garage and looked down at the sensor and told me that he’d seen my problem and that it would take five minutes. He did take five minutes and since then, the garage door has been working fine. American Home Shield is a lot better than the last warranty we had and I’ve had no issues with them so far. Use them.

I had two light switches that needed to be replaced so I went online and requested service from American Home Shield. They have a great website. Then, a gentleman from City First Electric came and he replaced the light switch. Our interaction went well and it was very professional and very easy. When I had a plumbing claim, I had to have the contractors come back and repair something that they did. I had to call AHS and talk to them but trying to get them on the phone was an issue. But once I've gotten them, we worked through things. So far, everything has been working fine and I recommend American Home Shield.

The furnace in our house stopped working. I submitted a claim to American Home Shield online and their site was fine. However, it would have been nicer to try and get a repairman out sooner than three days after I submitted the request. Other than that, the repairman who came was great. He was able to get the problem resolved mostly in one visit as he needed to grab a part and had to wait until the furnace store open to check on availability. It took him a few hours to complete the repair, and since then, the furnace has been working fine.

I prefer submitting claims to American Home Shield through email and their website was fine. When my bathroom sink was stopped up, the contractor said that he didn’t understand what was stopping it up. He had some dirt come out of it but he said he was able to get it unstopped. Since then, everything has been working okay and I was satisfied.

When the light switch in my bathroom had a short in it, I went online to submit a claim to American Home Shield. And I was very frustrated because the first time I went online to submit the claim, the first technician called and he told me that they would have to come out the day he called. I was at work at that time and no one was at the house. I thought he would call and schedule an appointment. Instead, he told me that if he couldn’t do it that day, he wouldn’t be able to get to me since he was going on vacation. He told me to call AHS and have the service canceled.

My experience with American Home Shield was very good. I filed for a refrigerator and a dishwasher repair, and did it in one call. The process was easy and the guy from a company called Appliance Connection who came out was very good. The dishwasher had a small leak underneath and it was a part that was worn out, and he fixed that right away. The refrigerator had a built-in water and ice dispenser. If you dispensed, it wouldn’t shut off like it was supposed to. He assessed the problem and determined it was a control panel type of thing in there. And so he ordered it, scheduled another appointment, came back, put it in and got it going with no problem. Since then, both the refrigerator and the dishwasher have been working fine. He did a great job. American Home Shield is a confident, professional organization. That was the first claim we filed since we took out the policy and we were well-pleased.

The toilet in the master bath was leaking at the bottom. I filed a claim online with American Home Shield then they sent me an email saying that I should be contacted within 24 to 48 business hours by a contractor. And it was in less than 24 hours. The techs were great as well. They were on time and they called ahead to let me know that they'd call me on the day of the appointment to give me a better time limit. They were also within their time limit and they were efficient, very nice, and professional.

We had an issue with one of our bathroom toilets and had called somebody else previously but they weren’t able to handle it. The gentleman of American Home Shield's contractor came out and everything across the board was positive. He was on time, clean and courteous. He was here for 15 minutes and took care of the issue. We’re happy with the way it was handled. Everything was done promptly and professionally.

I’ve been with American Home Shield for a long time and its service has always been excellent. I like to submit claims over the phone and when I call, they give me a website to submit online. Years ago, it used to take five minutes maximum. Lately, it’s been taking at least 30 to 45 minutes to get somebody on the phone. But once you have somebody to talk to, it’s a good experience. They’re very courteous. Also, the contractors are very professional. Recently, cold air wasn’t coming out in one of the vents. The flap where the air comes out that should open and close when the air comes on and off needed to be replaced, and Rapp's was able to fix it. I asked them to leave the shoes by the door because we don’t like to walk inside the house with shoes, and they were happy to do that.

I called in a claim with American Home Shield and I talked to somebody there. I told them when they could come out because I only had a couple of days available. A man from Intercity Plumbing came to the door and said he was the plumber. The contractor figured out that the circulating pump on the water heater wasn’t functioning correctly. He made the circulating pump work and he told me what he did. Everything is operating fine now and my wife was very happy she got hot water. AHS is available when I need them. They take care of all kinds of problems. I’d tell my neighbors they should definitely get AHS.

I called American Home Shield when I submitted my claims and when I had to make one on Christmas Day, it was handled so proficiently. The contractor, SWAT Plumbing, got my leak in the bathroom fixed the next morning and that was amazing. I was very pleased about that, so I’m happy. I also had a toilet that wouldn’t flush. I had a doctor’s appointment and the contractor said that they would call me and let me know when I was next in line so that I could do my appointment and I didn’t have to cancel. That was helpful and they were wonderful. SWAT Plumbing fixed each thing beautifully on both times. I liked their follow-through and they were very good about not making you stay at home. I would use them again once my contract with American Home Shield expires. It was a very good experience.

The heater wasn’t functioning properly and I wasn’t getting heat. Whenever I have a problem come up, I submit the claim with American Home Shield in whatever way is easier for me at the time, either over the phone or through the internet. So far, it has been good with the companies that they've sent out. For the heater claim, Lindsay was the contractor that came out. Their tech was courteous and did his job. It was a simple problem and he explained this and everything he had done to us, so that was really good. The experience was nice, fast and easy.

I called American Home Shield to submit a claim for my electronic water heater that quit working and tripped the breaker. Mike's Plumbing & Electric didn't get the email on the problem and it was over a day before I heard from them. I finally wound up calling them to make sure that they got it. They came that day and they fixed the filament. I bought a house for the first time in 35 years and I wanted to have a home warranty on it to make sure everything's okay and so far I'm having a good experience with American Home Shield.

The pilot light had gone out in my hot water heater so it wasn’t keeping the water hot. I called American Home Shield and talked to a person then they assigned J.F. Whitlow, Jr. & Sons Inc. to me. It was on a Friday so I assumed that it was gonna be Monday when they would call me back. But once they sent me the email with the number of the company, I called them the next day and left them a message to make sure everything would happen. They called me back that Monday and they went out that Wednesday. They looked at the hot water heater and said I would need a new hot water heater. I asked when they thought it would be in. It was Tuesday then and they said it should be in by Thursday or Friday at the latest. It was a rental property and the tenant there has a five-year-old son who had to go to school. But they had no hot water and she couldn't give her son a bath.

I generally file my claims with American Home Shield online as I have a problem with my hearing, so it works better when I can see what I'm doing. When I submitted a claim with AHS for the garbage disposal unit that wasn’t working properly, the contractor assigned was All Systems Heating and Air. The young man that was sent out was very polite, knowledgeable and thorough. I wound up getting a new unit which is what I thought might happen and the tech bought and installed it. I'm very happy.

A young man from Lubbock Appliance Repair came out for the dryer that has a belt that was broken and wasn't working. He had everything that he needed. He cleaned a bunch of lint that had collected in the dryer and commented that whoever had fixed it the last time had left a bunch of screws. He was very thorough on what he was doing. The dryer has been functioning great since the repair. I would recommend American Home Shield and I prefer submitting a claim online because a lot of times, the problem happens at odd hours or holiday.

The switch lights in my bathrooms didn't work as well as the garage switch. I called American Home Shield and I was told that they'd send somebody before Christmas. The person came in and I was very, very disappointed. He couldn’t find what was wrong. I took him in the attic and I climbed with him. He took stuff and pushed it aside and left without putting them back. He said he had to go someplace else and charged me with $180 or $280. He was very unprofessional and I was so disgusted. My son called AHS and told them to send somebody else. The second person who came in took less time than the guy that was here the first time, he found the problem and he fixed it. He was very polite, very patient, nice and kind. Everything was so professional and he did an excellent job. He didn’t rush and he finished his job. Since the repair, the switch lights have been excellent.

Our HVAC went out so I went online to submit a claim to American Home Shield. Their website is very user-friendly although it loses the personal touch like when I wanna explain something a little better or it does not give an option. And when I tried to call them to place an order, I was on hold for over an hour. It was a joke and I ended up hanging up. I have multiple properties with American Home Shield and I always have the same problem. It takes forever to speak to someone and sometimes I can never speak to anyone and nobody picks up.

Constantly having trouble communicating with or contacting American Home Shield has been irritating. When I call in, there’s a 30-minute wait, if not, longer just to talk to somebody. I’ve not been able to get into my account and no one has been able to assist me with that. So when my refrigerator was running really loudly, I had no choice but to use the phone to submit my claim. Nevertheless, the service was fine. GE Appliances came out and the contractor did an excellent job. He was really courteous and professional, and he knew what he was doing. He examined the refrigerator, diagnosed the problem and fixed it. The refrigerator is running much better now and I don’t even hear it running.

American Home Shield’s online site is very user-friendly as well as easy to navigate and to schedule. I went there and filed a claim for our dryer. We liked the contractor who came. He was very thorough, took his time in doing the work and was very careful about everything that he worked for us. Though he had to order parts, he came back two days later which was quicker than I thought. Since the repair, the dryer is working like new again.

We had a problem with our refrigerator. I submitted a claim over the phone to American Home Shield. The techs who came over were great. They had to replace the froster part of the refrigerator freezer. They did a good job. However, it took two visits because they had to order a part. It took them a week to come back because it was over the Christmas holiday. But that interval didn't cause any issues because they fixed it enough so it would work in the meantime. After the repair, the refrigerator has been working fine.

About a month ago, the sewage lines were all backed up and submitting a claim for it over the phone with American Home Shield was easy. Plus, the tech that they sent was excellent. I wanted to see what was going on and he was open to let me watch. We all tackled the issue together and it was taken care of quickly and easily. Since then, everything has been working out flawlessly. AHS has worked out so far.

My stove wouldn't start and my husband submitted a claim online with American Home Shield for it. The tech from Northeast Appliance Pros who came out to do the repair was great. I am a very nosy person and I wanna see everything that's done in my house and he allowed me to sit there. He allowed me to ask questions. Since the repair, everything has been operating perfectly. Everyone should have an American Home Shield warranty. You're dumb if you don't have it.

I had a couple of things that I filed a claim to American Home Shield. Initially, it was due to our microwave and since our dishwasher wasn't working, we had it checked as well. The first time I submitted a claim, I was not happy with the experience. But after finally getting a claim through, it worked out and I was happy with it. After submitting the claim, I got an email from the contractor within an hour. They were efficient, polite and very helpful. I would like to use them again if I needed to. But they have to replace two items and we are still waiting for it.

I called American Home Shield and submitted a claim for my microwave and dryer. By calling, I know it's done and when I'm gonna expect the callback. Thereafter, the contractors came out and they told me about the equipment that I had, and customarily, how long it would take for the parts to come in. They said that when it came in, they would come out, put the part and fix the problem. It took a couple of weeks. If I had filed separate claims, the microwave might have gotten fixed faster as they had to wait on the other part for the dryer.

Appliance repair scheduled today from 8 AM to 5 PM. At 2:00, I called to find out my repairman would arrive at 3:45. At 4:20 I called again to hear that he was on his way. At 5:00 I heard from a different repairman that he was coming instead and that he would be there in 45 minutes. At 5:30 he called to tell me that my service might not be covered and then did not come to the house. Sears Kenmore Elite Lemon from Day 1...leaked through my ceiling and has never been right. Fraud.

I have never written a review about a company but I feel I must now. After a few years of paying premium I had a claim. American Home Shield charged my credit card 100.00 to file the claim, and then refused to pay the claim and would not refund the 100.00, so I feel like I have been scammed. I still feel that home insurance is good to have but better research may be needed in order to find a good company.

I have American Home Shield. Have had it for 8 months and 12 days ago my furnace stopped working, I put in a service call a contractor came out and after looking at my furnace for exactly 5 mins did not pull apart anything and tell me and my husband we need a new furnace and it’s gonna cost us 1000$ out of pocket. We knew he was full of crap since my husband is knows a little bit about our furnace and that he did not even look at our heat exchanger to see if it was bad. So Home Shield says to replace our furnace they will pay 492$ and we will have to pay 1000$ and this contractor is very rude!

I made the initial call regarding broken dryer on December 22nd. Technician logged findings (broken motor) on December 27th. AS of January 8th, I still have not received response as to whether they have the part or are going to replace the dryer. Left message for callback twice and have yet to receive a return call. I have used AHS several times previously and have not had any issues. This is unfortunately a very disappointing experience.

We have had a Home Warranty with AHS for over 5 years. We have paid out monthly fees and used the warranty as prescribed. Recently we found out that our policy had bee canceled and found out that it was done due to an audit on how much we have used our policy and how much money was spent. We called AHS to renew our policy and found out that due to the audit, we would be allowed to have a different policy that was 40% more expensive with decreased level of coverage. I understand insurance companies raising premiums when policies are used more than normal, but I don't understand how they increase the monthly fees and then decrease the coverage. When we asked the operator to explain this, it was clear that they did not understand. Needless to say, we will find another company that doesn't penalize customers for using their warranty for its intended purpose.

There was an issue with the garbage disposal and I submitted a claim for it with American Home Shield over the phone and that was very easy. The response was quick and I appreciated that. The contractor contacted me as soon as they got the claim, they let me know who was gonna be coming out and everything was perfect. The contractor was very professional, knowledgeable and he gave us some tips. He was able to fix the garbage in one visit and I was completely satisfied with his work. AHS is absolutely top of the line and I recommend them highly.

I called American Home Shield a couple of days before Christmas. I went outside to feed the horse, and I noticed there was smoke coming out the AC unit. I got over there, and the fans weren't running, but I could smell burnt wire coming out. So I immediately turned the heater off and didn't run it for days until someone came out. The guy came three days after Christmas and he fixed it. I didn't need to run anything until a couple of days after he left. But when I did, the unit was so loud. You could hear it outside. It's so loud that when I'm sleeping at night and it cuts on, I can hear it, and I can't go back to sleep. The guy came back out here for the AC. He said that he couldn't help me because it was an older unit. I told him that it wasn't making that noise until he came to fix it. But he replied that he couldn't do anything else.

Submitting a claim to American Home Shield is easy. I just called it in and told them I was dealing with my plumbing. I had a blockage in my sink and it was draining into my bathtub. They told me that somebody will call me back, which Plumb Genius did. And they scheduled an appointment for the plumber to come out. He scheduled something for the next day but something happened. He was supposed to come in the morning but he came in the afternoon, but it was still great. When the plumber came out, he went straight to the issue and saw the problem. He used the snake to go ahead and break through. He then came back and told me what was the issue. He also quickly answered a lot of questions that I have about this plumbing issue.

I made a claim for my septic as the whole back half of my house and all the plumbing were backed up. The online process of submitting the claim was very easy. And someone is coming today to look at the problem. In the past, I had Alex Pool for my pool equipment and I was very unhappy with them. They did not look at it and told me that it was a power surge because there was one in the area. So, I called American Home Shield and told them that it was not true. Then, AHS sent another pool company out to verify Alex Pool’s story and it was not true. There was no evidence of any kind of surge in my box and they got it all worked out.

My sink was leaking and I couldn't tell if it was a pipe or the garbage disposal. I called American Home Shield and dealt with their voicemail. Then SDL Plumbing called me and we set up an appointment. This happened on the Wednesday before Thanksgiving and the company came out Monday so it wasn't bad. In addition to that, the person who came out was nice and professional, and he had the garbage disposal replaced. He showed it then to me before he was gone. So far, the new replacement is working fine. Every time I think about canceling AHS, something comes up to be fixed. Given my experience, I have recommended AHS to several friends and a couple of family members.

I've been with American Home Shield since 1989. They've always done well in service every time. Recently there was pressure control leak on my hydronic heating system. I submitted a claim to AHS online and someone reached out to me in less than an hour. The contractor who was sent by AHS was very positive, knowledgeable, and skilled. It took three events for the complete repair of the issue. They did a really great and thorough job.

The air conditioning people American Home Shield sent me the first five times was a joke. I finally made them change companies because they kept jerking me around after five visits. One of them only wanted to sell me an air conditioner. Meanwhile, the refrigerator guy stayed on his cellphone the whole time talking in a foreign language. I was very dissatisfied with both of those.

There was a leaky faucet and two faucets that were loose. The water pressure valve also needed to be re-adjusted. Submitting the claim to AHS online was easy with respect to the faucet. However, I wanted to explain my problem with the valve but I couldn't do it. I had to call them and explain to AHS what the problem was for the valve. And that caused a little problem with the plumber because they didn't get the correct work order with the valve pressure.

The disposal was not working properly and it was extremely loud. I submitted a claim with American Home Shield and they sent out Thomas Brothers Plumbing. Brett, the technician, first looked through the top portion of the disposal and said that it was rusting. Then, he opened it underneath and checked all the plumbing. Everything was tight and looked good. After that, he ran the machine, ran some water down through it, and it was really loud. As he was looking underneath, he said that the ball bearings were starting to fail and it was not gonna last. So, he went ahead and replaced the entire unit with a good one.

I usually submit claims to American Home Shield online and their process is easy. I had MacLin Plumbing come out to fix the water heater and it went great. But prior to that, I had a claim for the dryer and I had to reschedule it as I had an emergency. The contractor never came back and I ended up buying a new appliance instead. I also got charged 75 bucks for the service call and there was no way to email AHS. I tried to call them several times and I was on hold for a very long time. I am not very satisfied with being able to communicate with American Home Shield. In spite of that, I have had good experiences with their contractors.

I submitted a claim for an oven repair with American Home Shield online and it was very easy. The contractors that they sent were very professional and quick. Ever since then, the oven has been working. I would recommend AHS.

We have a heater situation and it's been going on for about a month and a half. The first two times that I called American Home Shield, the heater was working when the contractor leaves and everything was okay. But it just goes off once in a while. That last time I called American Home Shield, they never called me back. By the time the three days had gone by, I was ready to call them again but all of a sudden, the heater was working.

I didn't realize that our AC was not working because we had cooler weather here, so there was really no need for the AC. Then, when it started getting warmer, I noticed for three nights that it felt pretty warm and muggy. I looked at our thermostat and it said it was 79 degrees in the house. I filed the claim to AHS on a weekend. I tried calling to see if maybe somebody can come out sooner because it's just hot and miserable. But they ended up coming out first thing Monday, earlier than expected. They called ahead of time and let us know that somebody would be able to come earlier than the expected time that they had said previously. The only downfall with that is that they're not willing to come out on the weekend. It wasn't a ridiculous amount of time that we waited, but it was still a little longer than what I would have liked.

My drain clogged and the toilet was not flushing. I called it in with American Home Shield and that same day, they immediately dispatched somebody out who did a great job and was able to fix it. In fact, I’d use him again for stuff that’s not under warranty. He was very good. He knew exactly what to do immediately and he knew exactly what part I needed. He went straight to the problem and there was no confusion with what he needed to do. AHS has been great.

My sockets weren’t working in my garage and outside, and then I found out, in both of my bathrooms, too. I submitted a claim online to American Home Shield and it went really smoothly. It took three days, however, and I was kinda disappointed about that. Nevertheless, the guy that they sent out from DT Electric was great and very professional. He knew what the problem was right away and fixed it, so I’m very happy. The only issue I had was he was here very early in the morning. It was fine, but I didn’t get a call that he was en route or anything. Also, I was still in my pajamas. Still, my experience with American Home Shield was really good. I have a rental property in California and I was thinking about opening a policy on that house as well.

The garbage disposal stopped working and I went online to file a claim with American Home Shield. Navigating through their website was easy. And since a tech was coming, I went through all the little stuff in my house that I needed to get done. I had a sink that was leaking and a toilet that wasn’t flushing properly, so I just had him take care of it all at once. The tech was very professional and I didn’t have to worry about anything. Since then, everything has been working fine. AHS is a good company.

I've been with American Home Shield for seven years and for the past month, I’ve had several claims with them. The last one I had was my refrigerator. I submitted a claim and they sent someone out. The tech came out and he found that I needed some parts for my ice maker and he ordered those. And then, someone called, scheduled the date and he was here promptly on that date. He’s very cordial, just went straight ahead and did what he was supposed to do. He explained to me what he had done and then he left. That was over the Christmas holidays so we had no ice for Christmas. It took about two weeks and a half to be completed. Nonetheless, it went well.

My dryer wasn’t coming on and I submitted a claim for it with American Home Shield online and it was easy. They gave me within 24 hours for the contractor to reach out but it was over the holidays, so it was a little longer and that was understandable. When the contractor came, they had to order a part and they had to come back a week later but they were fast and they got the job done. AHS was also able to send somebody out to fix my washer back in October and that has been working ever since.

I have been using American Home Shield for about 10 years and I'm happy with them. Recently I called AHS and told them what the problem was. They hooked me up with their local repair man. The fellow was from AG Appliance Repair. He came out and repaired my clothes dryer. He was here twice. He had to check it out and determine that he needed a new part and then he came back and installed the part in 10 minutes.

The icemaker wasn't working on our refrigerator. It was not difficult to call in the claim to American Home Shield and the contractors who came out here were very good. They came when they said would and they promptly came, and they fixed the problem.

We lost all the power in the outlets in the garage. I could turn on lights and stuff, but the outlets to plug something in were not working. We submitted the claim with American Home Shield online and someone reached out to us quickly. It took about a day or two. It wasn't an emergency, so when we put in the claim, it took a while before the electrician came over. He was professional, friendly, knowledgeable and very helpful. He was on task and did what he needed to do. The issue had something to do with the circuit breaker. Since the repair, the performance of the outlets has been perfect.

The heat pump wasn’t working. The guy AHS sent came out the next day. He said that the circuit breaker was probably bad and that I'd have to call an electrician. I called an electrician and he said that the circuit breaker was good. It was a blown fuse outside on the heat pump. He put some new fuses in, but the heat pump still didn’t work. The contractor has been out several times, ordering parts, and it's still not working. Another time, I had called AHS. I had a leak upstairs, in the bathtub. An elbow that came out. The guy was here for about five minutes. He looked at it and said I needed a whole new tub. All it was was a drain though and I fixed it myself.

When I submit a claim, I usually start off trying to call American Home Shield, but it was too long a wait. I went online to do it because that seemed to be the quickest way. In fact, when my spa heater needed a part, I made my schedule online. The gentleman from At Your Pool Service, LLC came out, ordered the part, came back and put it in. He was very professional and he went through the steps, reminding me how it turns on and labelling the parts for me. I appreciated it. I’ve had a couple of other experiences with AHS, and they’ve all been good. The people I met were all very professional, polite, courteous, and knowledgeable. I’m really pleased and I would recommend AHS.

It has been the worst experience ever with American Home Shield and I would feel horrible if anybody that I cared about went through what I went through. Our faucets are all TouchPlus and they’re beautiful, but my stainless-steel Moen kitchen faucet was replaced with a piece of plastic. They do commercial grade. I work in the building and I don’t know where anybody would put the faucet that I have in my home right now in an office complex or in a gas station bathroom. But I had a Moen that was $80 taken out and the plumber who was sent output in a set that was no more than $25. It’s the ugliest and I don’t care about that kind of stuff. I looked at it and thought that was insane. It was fine at that time, but then my husband came home, saw it and said no. However, there wasn't anything we could do and American Home Shield doesn’t offer any upgrade fees.

The experience with American Home Shield's contractor, Quality Comfort went well, although the problem had recurred, so they have to come back. On the other hand, the experience with American Home Shield itself went less well. It is very difficult to reach American Home Shield by phone. You can reach them online and that’s fine, but all you get are automated responses. The first time I went online and booked the claim, they put me in touch with a service provider whose office base is literally two and a quarter hours away.

Our water heater leaked all over the garage. It was scary because we had to call the gas company and find out what to do because it could blow. I reported it online to AHS and I also called them. After being on hold for about an hour and 15 minutes they said they would get it done but they weren't real nice. They didn't have any professionalism. Sometimes, when you call AHS and you have a claim, it sounds like you're getting somebody out of the country that can barely speak English. They're not real problem solvers. So you have to really call back a different time and see if you can get American people to talk to you.

I recently had to have my water heater replaced. It arrived damaged and the plumber did not have another one to install. I have been trying to contact customer service for 4 days now with no luck. I wait on the phone for well over an hour before it disconnects. It's completely ridiculous, the moment I get this issue fixed I will be canceling this company and finding one that has better customer service and answers the phone!

We had AHS at our previous home and were extremely satisfied. We have purchased a new warranty on our new home and made 2 service requests on 12/17/18. 1) Plumbing - no one in our area could service us. Ended up fixing it myself. Had to request refund. 2) Appliances (oven/refrigerator). Sent out one repair service who couldn't complete job. Request sent to another company who couldn't provide service either (contacted us on 1/7/18 3 weeks later). Contacted AHS. Spent 5 hours of my time (my wife had already spent more than that) on phone, chat room, etc. trying to resolve problem. No one could resolve issue. Tried requesting supervisor/manager to speak with. Got nothing but the runaround. Ended up requesting full refund of contract money and service co-pay amounts because basically NOTHING was done and COULD NOT get done. So sad, definitely a 180 degree turnabout in customer service since our first experience.

American Home Shield's website is very clear and easy to use, and we prefer to submit claims online. When our hot water heater was not heating up, AHS sent out the contractor, Beck Plumbing. The techs responded quickly and our experience with them was very positive. They were very friendly and professional. Since the repair, our water heater has been functioning well.

Calling either customer service number is a JOKE. I'm not sure if this is an attempt to encourage (force) people to use the online option. Nonetheless, I called one number from my work phone and one from my cell phone, and BOTH had me on hold for over an hour. I just put them on the speaker and let it play. When I finally got a CSR, we got disconnected after about 8 minutes. Despite having confirmed my phone number at the beginning of the call, he didn't bother to call me back.

I have had this for warranty for about a year now. My first service went well. This time around, I was very disappointed with the process and the poor quality and lack of knowledge the technicians had. My dishwasher went out and three times a technician came out: One from one company and twice from another company. They tried to say that the dishwashing leaking was a plumbing problem, so we called out two separate plumber and to get a second opinion and an insurance adjuster because of water leaking underneath cabinet. AHS tech continued to say it was a plumbing problem and eventually sent a letter said that the service was not a covered service.

We purchased a home warranty, and have not had a good experience with their vendors or their service after the sale. Trying to call in and check on our service request is a joke. We were placed in a vm loop that told us we had over an hour to wait to speak to representative. WHO HAS TIME FOR THAT? And it wasn't just once. This has been 5 calls now, and it's every time you have this extraordinary wait time. They intentionally set up their system to make it difficult to speak to anyone by simply not answering any calls and not giving you any option to really contact them. Their website says you can contact them, but in reality you can't. Check it out yourself. You can only call, and that's over an hour wait. The chat function doesn't work - it appears and then disappears. There is no email contact form. There is no email address to send them anything. And, their website does not allow any direct customer feedback. "Contact Us" gets you nowhere!

Our Viking cooktop was not lighting. Requested service on-line, two days later service technician arrived. Determined they needed parts (as expected), two weeks later parts arrive followed by the technician the next week. He can't install the parts since he needs a special tool that he doesn't have. Why they don't know they needs special tools for a Viking unit is of concern. It takes several weeks to obtain the tool because the service company needed special permission to order the tool. This I found out after several calls and 1 hour on-hold on the phone.

I have had American Home Shield for less than a year. During my first experience with them I called to let them know we had a lint fire in our dryer and asked if it would be covered. They said it was and send someone out after 2 weeks of continued phone calls and the service tech told us it was not covered. Then the company attempted to charge me three service fees for the one service. They still have not corrected this despite 5 separate phone calls with the company. I now have a washing machine that has gone out. It took 6 phone calls to get someone out to look at it. I'm now on my 4th phone call to get the parts order approved (for a simple and covered repair). Every time I call they said that it has been approved and they don't send the approval to the servicer. I will NEVER use them ever again!!!

AHS reached out immediately to resolve the issue. They sent out another - better - plumber. Although, I paid out of pocket because they needed me to. Not sure how AHS helped since it’s difficult to understand how payment works etc.

Updates 05/28/2019: Hello. After my review for my electrical problem (7/1/19) because nobody came American Home Shield (Stacy **) told me to do it by myself with another electrical company and to send the invoice. I did it, I sent the invoice but since 2 months I am waiting for my money. I sent 4 emails. I chatted online 2 times (I have all in my records) but nothing. It's a very bad experience. I have to cancel my subscription.