American Home Shield Reviews

First off, this is a B rated company by the Better Business Bureau. That should be a warning. Something essential (Like my well pump) isn't covered by any of their standard plans unless you pay extra. Also, they will only cover a septic/sump pump for the first year? Even if you continue your plan? The customer service rep (Nickie) was completely unwilling to work with me on the flexibility of their plans. This company seems to have some shady practices. I would beware.

A repairman sent by AHS did a faulty job on my washing machine which resulted in three rooms of my house flooding. I called AHS and all they tell is that they are "not responsible for water damage." The machine is NOT fixed and they had the audacity to charge me the $75 trade service fee. I still have a broken washing machine and now a partially flooded home. Horrible company. Horrible services.

Phone service/30-40 min wait every time I call. Sent out (one star) company 3x for a toxic furnace smell. All three servicemen said nothing wrong with furnace. This was going on for a month. 2 days after the last contractor reassured me the smell was perfectly "normal" our home was Evacuated due to high levels of Carbon Monoxide. Several people sick one with ER visit. Finally insisted they send out another company (which I asked for multiple times) and the last contractor found high levels of co and a cracked heat exchange. Low quality service, on hold for excessive amounts of time, poor quality contractors, no protocol for repeated, urgent calls, biggest headache ever, almost killed our family.

Our furnace went out right after Christmas last year. I called AHS. A repairman was sent to the house and furnace could not be repaired. New one ordered by AHS and we still waiting with no heat. I called AHS multiple times. No return call. Or I get hung up on by the company. They tell repair company that furnace has been sent but cannot provide tracking number or who carrier is. Worst company I have ever had to deal with. Today is January 31, 2019 -11 degrees and I called AHS was told I would be called back in ten minutes. That was eight hours ago. Terrible terrible service.

We had an issue with our double oven. AHS was responsive and replaced the oven. It was shipped and supposed to be installed. The company delivering the oven would not install it due to the fact it was hard wired into the house circuit. The company sent someone who was incapable or unwilling to install our oven. I wrote a review about it. I received a call from a media specialist for AHS. She was understanding and said we could work out getting it installed.

Filing a claim online with American Home Shield has been easy. I pick what I want and move on. It would be nice though if they let me pick more than one thing. For instance, I was able to pick heat pump and furnace because they both are HVAC. But, one time, I had a situation where we were gonna work under the washing machine and the incinerator but it wouldn't let me pick both of them. It would just let me do this section or that section. I couldn't cross sections.

I called AHS on Monday 1/28/2019 to put in a claim pertaining to my Dishwasher. The representative submitted the claim and scheduled my appointment for Tuesday 1/30/2019 between 8-12. The technician never showed up nor did I receive a call from Sears. I called Sears and spoke to a nonspeaking Representative overseas in which I was informed that my appointment was cancelled due to inclement weather in GA. Remind you there was no inclement weather in GA. Just rain. No snow or Ice.

I’m having difficulty with the service department with AHS. The scheduled service "Sears" doesn't show up and rescheduling is weeks out. Every time I called AHS directly, the people on the other end speak poor English and I can make out every other word, so I really don't know what is being done to correct my appliance repair issue. Please help! We paid $970 for this warranty with a $75 service charge and we can't get service.

My heater blower went out and I called the claim in with American Home Shield. Xtreme Heating & Air came out and I had a good experience with them. They got the job done in one day and I'm satisfied.

It was relatively easy to submit a claim with American Home Shield on the phone. I had a pipe leak in my sink and the tech who came was very professional. Plus, he did the job in a timely manner. And I appreciate that.

We had our power out in our living room. After submitting a claim to American Home Shield online, we had an electrician from SJDI come out. They called us before the tech showed up. He was super professional. He came on time and he did the repair really fast. He was great.

When we woke up in the morning, our thermostat was on 45 degrees and although I tried some troubleshooting things on the furnace, nothing worked. So we put in a claim with American Home Shield. Doing that online was pretty convenient and quick. I even got an answer within four hours that someone was coming, which was good. I put in the claim at 8:00 in the morning and Climate Masters LLC was there by 2:00 in the afternoon. However, it was 10:05 when they texted me an appointment time of 10:00 to 4:00 and there was no one home. That needs to be addressed a little bit better. But everything else was great. The technicians were really appropriate, funny and good to deal with. The furnace has also been fine since. We had a good experience. This is the first time we’ve actually used the warranty. My dad’s pretty handy but he didn’t know how to use a gas furnace so the warranty was really helpful. I would recommend American Home Shield.

The heater went out and I submitted a claim to American Home Shield online. Navigating through their website was easy and it was a good experience. The next day from when I filed, a contractor from A-US Air came and tried to be polite with everybody. He explained the situation and what was going on with the unit, and everything was very professional. He did a good job and the heater is doing well.

My water heater had been in the home for 13 plus years. I didn’t have any more hot water and I had to get it replaced. I filed the claim through American Home Shield's website and it was super easy. It was also easy to get around the website. I had done some research on the contractor beforehand just to see the reviews online. Once they came out, I thought that I didn't even know why they had bad reviews. They were really nice and super fast. They were in and out and they were able to diagnose what was wrong with it really fast. Then they came back within two days and installed the new water heater, which has been working well so far.

When my microwave wasn't working, I submitted a claim with American Home Shield. I had a good experience but I had to wait for more than one day for someone to come out. I had called very early, as soon as they opened, but I still had to wait and that's a problem. Even so, the tech who came out was the same one that I've always gotten so that was good. He was able to fix my microwave and I'm happy with that. I would recommend them to a friend if they took care of business immediately and I did not have to wait.

We like American Home Shield, thus we’ve kept our contract with them. I have two separate claims, one for the double oven and the other for the air conditioner, where they were able to help us. The air conditioning people gave their estimate, and then we went with a different company because we have a contract with a different company. AHS had to talk to us over the phone regarding that matter and the customer service was excellent. I prefer submitting my claims online, though. It’s simpler, I can get my order number and everything can be done through that transaction. The double ovens are still being worked on, though it should have been finished, but the general electric company that was coming to do the repairs sent the wrong part. So, I will have to wait until the end of the month to have that finished. Other than that, the contractors that AHS has sent out have been professional.

Our garage door wasn't working and we couldn't use the garage much because of that. I called American Home Shield and they sent a tech within two days. They replaced the main system board on the garage door and it had been working very well since. AHS is a good service to have and I recommend them.

We were sitting here one night and started feeling cold air, so we got up and checked the heating. It was blowing out cold air instead of warm air, so we switched it over to the emergency heat, but it was still blowing out cold air, which it shouldn't be doing. We called our son-in-law and he came out and took a look at it. He said that he wasn't 100% sure, but he thought that either our Freon was out or that we have a leak in the Freon. I went online the next day and put in the service call with American Home Shield.

I was having issues with my toilet leaking and so I got on the phone with American Home Shield to submit a claim. I did the automation but the voice recognition thing didn't work. I was saying "toilet" but it told me heater element or some weird thing so I had to push zero to get somebody and the guy I talked to was very helpful. The repair company that then came was very good. They actually listened to what the problem was and the guy did as much as he can to correct the problem. He did not make shortcuts. The people that I have used in the past just wanted to do something really quick. Since the repair, everything has been good.

My washing machine wasn’t performing at all. It had stopped and the transmission wasn’t going. It just went kaput. I submitted my claim online to American Home Shield and they gave me a call 24 hours before the technician was due. Their claim submission process was one of the smoothest and seamless that I’ve ever dealt with. They gave me another call an hour before when he was in route. The contractor that came out was very professional, customer service oriented, and knowledgeable as far as performing all of the diagnostic tests and determining the problem.

I have American Home Shield as my home warranty provider for about a year. There was a leak from the ceiling. I submitted a claim online to AHS and it was easy. Plumbers Incorporated came out in two days. They're pretty good. They got it done in one day. However, it is not yet finished. A drywall company will finish up the walls because there are a couple of holes. They were supposed to come at a certain time, but they did not so I don't think they can finish it.

The lights in the refrigerator and freezer were blinking fast and I couldn't find my paperwork. We couldn't see if it was a light bulb that needed to be replaced so, I called American Home Shield to submit a claim and A & P came out. The guy called and he was running early, but we were home anyway, so he got to arrive early and that worked out well. He was great and he knew exactly what the problem was. The whole unit in the refrigerator had to be replaced for the light, which ties itself to the one in the freezer. One had to be replaced and the other one started working right. He popped out the old one and popped in the new one, and it worked. Everything has been great since the repair.

Our heater went out one night and it was one of the first really cold nights so, we called our home warranty. American Home Shield took care of sending out the technicians who took care of it that next morning. The guy who came out was professional, quick, knew what the problem was, took care of it, and got our heater back on. I appreciate that they did the job quickly and were able to get our house warm.

I had some outlets in two rooms that were not working and I called in at American Home Shield to have them checked. The contractor that came out explained to me what was going on. I also showed him the things that I'd done already and he let me explain everything. I showed him where the fuse box was and what happened. He took me into one of the other bedrooms that I thought had nothing to do with the other two rooms not working and showed me an outlet that was upstream from the two outlets that were bad. It wasn’t the full socket, it was just one plugging. He said, “This particular one, not the whole socket, is causing the other two rooms not to work.” He had another outlet and he swapped it out. Everything has been working great ever since.

My water heater wasn't producing hot water and when I filed an online claim for it with American Home Shield, it was simple. It took about 30 seconds and a contractor came out the next day. He replaced some heating elements but that didn't work the first time. He had to come back and replace the heating elements again. It seems to be working okay right now. He's contacted me twice since then, checking on it and making sure it was all right. The contractor is a good company. They were polite, generous people who cleaned up after themselves.

During the minus 55 degrees, I had someone check the furnace because it was 64 in my house and it was set at 72. This was the first time this has ever happened. I submitted my claim over the phone and AHS sent somebody out within the hour because the guy was in my area, which was fabulous. The guy said my furnace was fine, and the problem was because of the extreme heat. He was great and professional. He did a little adjustment, and my account was charged $75.

My upstairs was not heating up as well as the downstairs and it had something to do with the furnace. Submitting a claim online to American Home Shield was easy and someone contacted me the next day to schedule. The contractor from Climate Masters was on time and he was courteous. He did his job and the unit works well now. American Home Shield is prompt and they got our issue fixed right away.

The garbage disposal unit was no longer functioning. Initially, I made a request for repair and submitted a claim with American Home Shield online and doing that was easy. But when the contractor, Mister Plumber, called me, it took a little longer to have the matter resolved and the unit repaired than I had hoped. I tried to set up an appointment for the following week when I was going to be there, but they said I couldn't schedule that far out which I found odd. In the end, that made things take longer than I had expected. AHS did its part, but the repair was not as quick with respect to Mister Plumber. Other than that, the guy that did the repair was fine and the work that he did was fine.

Our heater was only putting out cold air. I thought the thermostat was the problem because the unit was very old so I tried to replace it. But the unit was still broken and was still putting out cold air. I then went online on my phone to submit a claim with American Home Shield. The techician from Advance Heating and AC came the same day and he was very professional. It was nice that I could see who was coming beforehand and that I could track when he would be here while he was travelling. The repair didn't take as long as I thought it would be. The unit has been working very well since then.

I have good experiences submitting my claims with American Home Shield. I have an app. It's on my phone and I go online and submit a claim. However, it was very frustrating that they mixed my mailing address and my insurance address completely opposite. They sent me a check for reimbursement and they sent it to my tenant. And I keep giving them my mailing address, they never get it. As for the contractors they use, I like AZ Remodeling and Plumbing. I had a couple of contract appointment with them in the past, and I didn’t have any complaints. They were really good. But I have a problem with a new plumbing company that AHS sent to me recently. It took them a month to fix a leak.

One of the water hoses that supplied my icemaker and water in the door of my refrigerator was leaking. I submitted a claim with American Home Shield over the phone and the process was wonderful. The AHS rep told me who the contractor was gonna be and the date that he would be calling. Sure enough, he called and said he had the job and what date he was gonna come out, which was in a few days. He also called me the day before the service and said he was going to be there between 11:00 and 2:00, and he was there at about 12:00. He was so gracious, thorough and polite. He repaired the appliance and provided great service. It worked out well. I recommend AHS.

My experience with American Home Shield was smoother than I expected. Recently, the pop-off valve for the top of the hot water heater started to leak. I called AHS to submit a claim and it was a piece of cake. The contractor who came out for it was nice and very informative. He let me know what he was gonna do and he was able to fix it in one visit. Everything has been working perfectly since then.

They will not respond to my emails, I have been without a microwave for over 2 months. Every time I try and call the hold times are over an hour and I have to go back to work. The crew they sent to install the microwave damaged it beyond repair. At this point I have received no communication.

My furnace died on Sunday. They sent a contractor out Monday afternoon. The job was too difficult and they referred me elsewhere. Ahs offered me a buyout of $1016, including cost of space heaters & $75 service fee because their contractors can’t do the job. If I went through ahs my out of pocket cost would have been $5000. But, since I have to go elsewhere, because they can’t do the work, it is costing over $11k. They are still only cutting me a check for $1016. This place is a total ripoff.

I submitted a work order for my broken stove. They sent a repairman out to look at it. He said he could fix if he finds the replacement parts. He called back a couple days later saying he found All Of the parts needed he just needed authorization from American Home Shield to come back out and fix it. They gave both him and me the run around until the work order expired and I would have to pay them another co pay and have him come back out to tell me the same thing and have him look it up again. Or I can just get a new stove. So I told them fine send me a new one. They agreed picked one out. NEVER got it!!! Had to pay for them to send someone out again to verify it was still broken. Got the run around again saying the request for someone to come out was in. Never got a call from Any repair company to come look at it so I said screw it and bought one myself out of pocket. They are useless. ZERO customer service.

I have an issue with one of my toilets not flushing. I contacted AHS on Jan. 18. The plumbing company set up a date and time within 24-hours. But they didn't show, so I called AHS to let them know. They contacted the plumbing company again who set up another date and time. This happened on three different occasions. I checked out the plumbing company under contract to AHS. It has very low ratings and are known to be no-shows. I've asked AHS to refund the $100 they charged me because I didn't receive any service. But instead of refunding my money, they contact the plumbing company which just sets up another no-show appointment! I am so frustrated that I am seriously considering cancelling my contract with AHS. I have arranged for another plumber to come fix my toilet. TOTALLY UNACCEPTABLE!

It is almost impossible to cancel your policy. We sold our property in November of 2018, I called AHS the day the property closed to cancel the policy. I was given a confirmation number and the rep stated that the policy has been terminated effective on that date. AHS kept billing us afterwards. There was no way to cancel the policy online, so much so we had to have our credit card company to block their auto pay attempts. Contacted AHS the second time after getting a demand letter for 2 months of payments, of the two months after the sale of the property and the cancellation of the policy. I called AHS again, the rep said there was no record of cancellation back in November of 2018...the confirmation number was basically meaningless...

Express Appliance Service was dispatched for my repair. VERY unprofessional beginning with unkempt (old torn t-shirt, dishevelled hair, neck tag I believe but couldn't read) technician who told us he was ordering 2 parts to be delivered to us, then we should call company to have installed. Only 1 part ordered without updating me, waited 2 days for additional part only to be told it wasn't ordered. Scheduled installation - rep didn't show; rescheduled - again rep didn't show.

I have made several attempts to reach a representative from the cancellation department with no success. The wait time on the call is over 10 min with no representative to meet your needs. The contract is easy to get into. However impossible to cancel. I was forced to stop payment through my bank after several attempts to cancel through the protocol that is in place. After co pays with no resolve in AC unit issue and exception clauses that do not provide a resolve for my much needed repair, I can say never again!

After being on hold for 26 minutes, Nancy answered. I explained I'd submitted a work order on 12/13/18 for a plumbing issue. As of today, 1/30/2019, their assigned plumber had still not completed the work, although he had said several times it would be done "today" (and this was the 2nd plumber AHS had assigned). Nancy talked to the plumber, who of course told her he planned to do it "today", so she told me I had to give him one more chance, and if he did not do it today, to call back tomorrow and they would assign a different contractor. I told Nancy he had told me the same thing for the last 45 days and I had no reason to believe today would be any different and I would like to work with a contractor who would keep his word, but Nancy told me to give him one more chance and call back tomorrow if he didn't contact me "today".

We are currently on day 16 without heat in our house. The current temperature is -3 degrees with wind chills into the -30s. The lack of effort and concern from this customer service department is appalling. Hours spent on hold for "service specialists" who barely speak English. This wait is due to them not allowing the part we needed to be picked up from the parts place. AHS insisted they order the part themselves. They waited almost a week and failed to order the part. After all this they finally decided to order the part from the same location the technician had offered to pick it up from in the first place. Ironically this situation is almost identical to the one we encountered in the summer of 2017 with our air conditioner. Save yourself the trouble and do business elsewhere.

My gas furnace stopped working 1/18/19. AHS (American Home Shield) sent its own HVAC contractor (Americool Heating and Cooling) to check out my gas furnace. Here were what they diagnosed: "Furnace will need to be replaced due to damage... Also venting will need to be redone. Venting that is installed is short PVC plumbing 90's and should be long sweep 90's per code. With the wrong venting being installed it caused heat to be trapped in the furnace and furnace to explode). My Carrier Gas Furnace has been working for 16 years and passed permit inspection when installed. All the sudden, short PVC plumbing can cause a furnace to explode (very unlikely the cause to me).

My toilet wasn’t working correctly. I submitted a claim to AHS and submitting a claim was very easy. We called and they called the company and they sent someone fairly quickly. The whole process took just a few days and it was a holiday. We wouldn’t expect that someone would be available, but they were there to assist us. The contractors that they sent were amazing as well. The repairs done by the contractors sent by AHS have been good. And sometimes, we even like the company so much that we call AHS back and see if they can send us the same company, and AHS has done that.

I had a problem with my hot water heater. I couldn't take a bath, do the dishes, and do the laundry. I called American Home Shield and they set me up with Drain Go. AHS told me that I would hear from Drain Go sometime during the day. As soon as I got off the telephone, 15 minutes later, Drain Go was calling me and they were out the next morning. My experience with American Home Shield has been excellent and I always recommend them to everybody who's buying a house.

I had a problem with my washer so I submitted a claim to American Home Shield. I did that over the phone but then it was taking a while to get some customer service, so I did it online and it was much better. Also, the reps didn't speak English very well. But I kinda understood them so it was okay. They also did a good job. When I called them in to let them know about the problem, they right away tried and got somebody to come and check it out, even though it took a little bit longer, but it's understandable. The tech who came fixed the washer as well.

I have two furnaces. I have one on the third floor, and I thought it needed a tune-up. I called a heating company out and was gonna pay for it out of pocket because I knew the warranty wouldn't cover just a tune-up on it. The guy came out and told me that the electric furnace wasn't getting power because it had a 120 connection and not a 220 connection. He said it was an electrical problem. So then, I contacted American Home Shield since it was an electrical problem, and I figured they would cover that. The electrician came out, and he tested everything. He found out it was not an electrical problem. He checked everything and all the lines were running fine. He did his job. It ended up that AHS sent me to a heating and air place, which was South Heating & Cooling.

I called the American Home Shield number for a microwave oven repair and they took the information so they’d have somebody call me back. The contractor did and they scheduled a time. In the meantime, we have a mother-in-law suite that had a microwave, so we were able to use that. It was a little inconvenient, but not the end of the world. In about three days, which was reasonable, a tech came out and he was here for a couple of hours. He was able to fix the issue and for somebody who knows how to do that, it was a minor repair.

American Home Shield has been easy to work with and their technicians have been very professional. They had fixed my water heater last year. The contractor came out and I had a couple of questions. They answered my questions to a T for me so I didn’t have any worries about it. Recently, the blower motor in the lower part of the furnace was squealing like crazy. It worked for a minute then squealed from about 10:15 until 4:00 in the morning. Then I turned the temp down on the furnace and it finally cooled down enough to where it wasn’t squealing like crazy anymore. Then it kicked back in the next day.

I went online and filed a claim to American Home Shield as my garbage disposal was not working. Their process was easy and I got a contractor out the same day. He replaced the garbage disposal with a new one but with a different horsepower than we originally had. He explained though that it would basically function the same way. Everything is working fine now.

We have used American Home Shield's website several times to submit claims and, in every case, each of the vendors they selected was respectful. They responded quickly and provided great service, so the website seems to work. Once, I submitted a claim for the heat pump. It was frozen outside and then, it was blowing cold air inside. On their website, you just pick whatever appliance that you’re having an issue with but you don’t describe the issue at all. They don’t ask you for very much information and they don’t even wanna know, so I just selected heat pump. It couldn’t be any simpler. Then, they gave me a callback. This morning, I put in a claim and I had somebody there in a couple of hours. At other times, it was several days. If I indicated that it was an emergency, they would try and escalate it.

The garbage disposal wasn’t getting any power. I submitted a claim to American Home Shield and I did it online. It was easy doing it online and there was no wait time. Within an hour, I got a phone call from somebody at American Home Shield. Also, my experience with the tech was good. He sent me a text a day before and then he called me when he was on his way. He was really punctual and he solved the issue quickly.

I called American Home Shield to submit a claim. It was easy and it went well, and then it took about three days for JED, the contractor, to come out. They were very helpful and they were able to do the work quickly. But they needed to order the actual faucet, so the repair took about three weeks. The faucet is working fine now, but the brand that I have with my faucet was different than what I was given. My kitchen faucet was replaced with a cheaper one, so I was disappointed about that. Still, I would definitely recommend American Home Shield.

I filed a claim to American Home Shield on their website for the garbage disposal and they got a contractor out within a day. Air Squad Heating & Air Conditioning came out and the guy gave us a brief discussion on what he needed to do and why he needed to do it. He fulfilled our expectations and fixed the garbage disposal. Also, he was wonderful and very polite. I’ve been using American Home Shield for almost six years and all these six years, I've made maybe 12 repair requests. Out of the 12 of them, I was unsatisfied with maybe one of them but outside of that, everything is fine.

I had appliances going bad in the kitchen. The dishwasher and the microwave weren’t working. Submitting the claim with American Home Shield was draining. It took them about three months to get somebody out there and each time they gave me someone, the folks never contacted me and when I contacted them, they still didn’t get back with me. Same Day Appliance Repair was the fourth one to be sent out and they did well. The technician was professional and technically capable. They knew what they were doing.

This is the third time that Five Star Plumbing has come out on this particular water heater and the problem was that there was some kind of short in it that kept blowing stuff. American Home Shield paid for the water heater but not on stuff that had to be done on it. Nevertheless, Five Star Plumbing did a terrific job, they fixed things and cleaned up in their own time.

I have a Sub-Zero refrigerator and had a vendor from Sub-Zero come out. He half-diagnosed it and ordered the part. He got the part in, but he didn’t fix it, and I still had a problem. So, I called American Home Shield and Parker’s Appliance came out. The technician had the gauge to check the refrigerator and he was very thorough in his diagnosis. I was very impressed with the quality and the expertise that he showed.

I have 12 apartments with American Home Shield and I use their service quite a bit. However, it is extremely frustrating when we call. They must have a call center either in India or Pakistan and I'm talking to people that I cannot understand or they don't seem to comprehend unless they read from a script. I had an issue in the past that it took an hour just for them to understand what I was trying to indicate to them for the issue. But then, my air conditioner broke recently but then I got to somebody in the States, so it was a lot easier to communicate.

Our garage door was not going up or down very well, so I submitted a claim online. The process was simple and the experience was great. It took 24 hours until a contractor from Valor came out. He was a nice kid and he was was very knowledgeable and fast. He did a really easy adjustment and there hasn't been a problem since. However, I had a previous claim before that and it took two months before they could get it fixed. I was very upset with both AHS and the contractor. The contractor had to order parts through AHS which took forever, and the contractor was terrible.

We had a backed-up drain. We called American Home Shield and submitted a claim. The reps were fine. We have used AHS before, however, there was a problem. But the recent one was amazing because when we called it in on a holiday weekend, I thought we'll have a problem again. It’ll be Tuesday or Wednesday before they call us back even though Monday was a working day. And then it’ll be two days before they come, and we were just nursing the drain line. We’d had trouble with it, and my husband finally had taken a snake and tried to clean it out, and it worked limitedly. If the washer was going, I couldn’t use any other water towards that drain in the kitchen. I didn’t put anything down the disposal after that because it would back up into the other sink.

There was an issue with my heat pump and the day it happened, it was 61 degrees in the house. I called it in with American Home Shield and they sent me the name of the people who were coming but I didn’t hear from them for about an hour, so I called to see what was going on. They said they were trying to get me on the schedule for the day and they did get out here. The service company was good. I've been told that there was only so much that can be done. They were recommending that the whole system be replaced and now I'm waiting on all that to get dealt with. It's warmer now, so the heat pump is holding out but the problem is if we get another really cold day, I'm gonna have the problems again. I'm still waiting for the heat pump to be refitted and be finalized but I haven't heard anything since. Still, I’d definitely recommend American Home Shield.

I had an issue with the freezer and we requested Sears from American Home Shield since we bought it from them. However, they sent Premier Appliance Services. They came out and brought the wrong part. The problem is still not resolved and we’ve been waiting for two months for the technician to come back with the right part. AHS tried to get the cheapest contractors that they could. Also, it’s a pain to call in. You have to go through a computer prompt and wait forever to get a live person, then you get a live person from a call center who has no idea. They should take care of that call center where people respond.

My heater was running but it wasn’t heating. It was easy submitting a claim over the phone or online to American Home Shield but I was driving so I called. The first time the technicians came out, it was for the same issue and three weeks later, it messed up again. So, I didn’t have to pay my deductible again because it’s a two-month warranty on the work. Both times, they were super nice, professional and exactly on time when they said they would be there. I’ve had a very good experience with them. I’ve used AHS quite a few times and I’ve not had any problems. I would recommend them.

We are having a problem with our washer and it hasn't been resolved by American Home Shield. This is on third week now. The washer was shutting off mid-cycle. AHS sent one guy out twice to fix it. He said he couldn't fix it because it's a huge Kenmore and it could be one of several computer components but he cannot get the diagnostics for that. AHS handed us off to another company who is coming out next Wednesday to do a diagnostic on the machine to see if they can fix it. We've had to go to the laundromat once, but we're surviving. It's inconvenient but these things happen. Overall, we like American Home Shield. They've always been able to take care of us. This is just a problem with the machine, and we're gonna keep forging ahead.

I had a problem with the refrigerator and American Home Shield sent out Hayes Appliance. The guy came out in a timely fashion and determined that the refrigerator needed some valves and some different things. He ordered the parts, they were shipped, and he came out and replaced the icemaker and fixed everything. But it takes time for the ice to work and the icemaker didn’t work, so he has to come back. They ordered a new part and he has been in touch with me and he's coming out again next week. So, I'm happy with that. I'm totally happy with American Home Shield.

The spring on our garage door opener broke and I submitted a claim with American Home Shield. I did it online and the process was very easy. The contractor that was sent saw what the problem was. He had a spring put in and recommended replacing the rollers because they were a number of years old. The door has been working fine since the repair and it opens when you press the button.

I'm very pleased with American Home Shield's product. I had a drain stoppage and I called the company for a claim. I used the automated system and the claims process was really easy. That contractor was quick to respond and was very thorough and knowledgeable about the job. Their technician was really friendly too.

I was in the Tucson area and the Open and Shut Door people were coming back and forth. They were charging me and charging me but they never worked. Then I called them up. I went where their office was and the woman said American Home Shield said they were not supposed to answer any phone calls where I called. So then I called American Home Shield again and they gave me another person which was pretty good. But I'm still waiting for a call back from this new company, Cactus Garage. I've called and left about three messages but nothing. I've gotten no response. Really, no one calls me back which is ridiculous. On top of that, American Home Shield is trying to charge me $75 when they had told me that because I got a receipt, it was free. I know that I'm not supposed to pay it because the Cactus Garage told me it was prepaid.

The plumbing company that American Home Shield sent responded promptly and efficiently fixed the problems. The person who came wasn’t the most polished person and not terribly professional but he fixed the problem, so it was fine. I also had a claim for a furnace a couple years ago and it took forever. I had to escalate it numerous times and they kept denying the claim. They sent multiple people out who fought with each other about what was really wrong. It was a horrible experience and then the ultimate amount of compensation was just very small. My husband really did not wanna continue with AHS because of it but I just thought that AHS could be helpful. It is more convenient in terms of getting someone to come out, so I’m still doing it.

Setting up a request is worthless. Outside temp -15F at 8am heading down, low projected to -35F and I have no heat. Over 6 hours later the request is still pending, no professional assigned. That is 4 hours after a follow-up call to expedite, which was promised. During this call I was transferred to dispatch and there lost on hold for 61 minutes before their system hung up on me! Called a local professional who is immediately on the way. While writing this review, I received a call to renew the contract purchased on referral from my realtor. Guess what, I DID NOT renew. If there was a zero rating I would use -5.

STAY AWAY from this company, buy warranty elsewhere. We had American Home Shield for years, spend lots of money with them. Then years later, we moved and got a new contract for our 15 year old home in Colorado. In October 2018 we had a home inspector checking all appliances, HVAC and furnace prior to our purchase. Everything passed, and seemed to be in good working condition. Since the house have used appliances we decided to get them protect by American Home Shield.

We had an incident about a month ago where our clothes washer was full of water, so it was leaking out the door. We drained it, ran it again to see if it was just a fluke, and it filled up again. So my wife called in the claim to American Home Shield, and they lined us up with a provider. He came out, took a look at it, cleaned out a filter, and said it was good to go. The contractors have always been great and they did their job just fine. Everybody here in the Church Valley seems to be doing well with that.

American Home Shield had overdrawn my account twice for the payments on the agreement. American Home Shield made me jump through HOOPS to get the money back into my account, and I still have not received the money back. I talked with several different Supervisors and nobody seemed to care that American Home Shield made a mistake. I tried emails and phones calls, with no returns. It took several weeks to solve this issue, that keeps re-occurring, and American Home Shield did nothing to compensate for their mistake.

The dishwasher broke and I called American Home Shield to submit a claim. The reps were great, very polite and patient. They were able to answer my questions and get me to the right place. But the contractor from SRL Services that they sent was awful. I'm handicapped and I couldn’t get around there to see what he was doing, and he kept running outside saying he was getting parts. And when the dishwasher man came, he hadn’t done anything. He said the dishwasher man stripped the faucet, but the dishwasher man just touched the faucet to try to turn the water off, and it kept spinning.

I have had American Home Shield on my previous house and I liked it. Having the warranty serves my purpose. I recently made a claim to them for my garbage disposal and when I had a drip in the bathroom. I made a call as I did not want the drip to get big while I was gone. The rep gave me a timeframe between 1:00 to 5:00 for the contractors to come out and they were able to meet the expectation.

American Home Shield is right on target. My most recent claim was an electrical problem, and I made it over the phone which was not difficult at all. The tech who came out was professional and he knew his craft. It worked out fine.

My water wasn’t staying hot, so I called American Home Shield and filed a claim over the phone. I had a horrid interaction with the rep, however, and he was disrespectful. I’m all about being a good person and we all have a job to do. The only thing I was trying to do was get my water heater fixed, and the money is not coming out of his pocket. But he was real rude and that was totally uncalled for. It was unprofessional. Waldorf the contractor was able to get to my property fast and he fixed the problem. The water is warmer but not hot, and when I called AHS this morning, they said that they won’t send anyone else out. This experience wasn’t good and I didn’t agree with anything that they did. I’ve been with AHS for nine years and I have two houses with them. If I’m gonna be treated like that, then I need to find another company.

The garage doors stopped working and once I figured out filing a claim with American Home Shield through the computer was easy, it didn't take long. I like how that happened. I just clicked the box for garage door repair and it was done. I got a text almost instantaneously and the appointment was set up very quickly too. The contractor was smokey's garage and they were good. The tech diagnosed the problem quickly. He didn't have the exact part at that time, so I had to wait a few more days but that was okay. He got it fixed. We're pleased with getting the garage doors fixed.

I had an issue with the pump for the filter on the pool and American Home Shield sent Pure Pool. That is the company that has come out to fix my pool for several times over the years and they are fantastic. I like them very much. But my satisfaction ends there. If it’s for air conditioning or any other problem, I seem to get a different company every time and I'm just not happy with them. In my past experience, American Home Shield contracts with people that are subpar. Those people come in and love to tell you that it’s a bigger problem that’s simply not covered. I think that’s how they make their money.

I had a leak in the faucet so I called over the phone to submit a claim to American Home Shield. The process was easy although it would help if they can cut down on how long I have to wait to talk to someone. I am sometimes on hold for an hour and a half. Despite that, the contractors sent were nice people and they told me what they did. However, they had to come back as the faucet was still leaking. It took them a couple of days before they came back but since then, everything is good.

We've had AHS for years and we've only had one contractor we weren't happy with. Plus, they respond really fast. We had problems a few weeks ago getting our furnace fixed. When a contractor told us that AHS had sent them emails saying not to call them I thought, "Okay." We couldn't get through on the phone and we've been without heat for three days. So, we started an online chat and within an hour, it was all settled. Their online chat was awesome.

We were having issues with our toilet and I called American Home Shield a couple times. We had to change a contractor because of timeframe and they couldn’t get to it quick enough. And so, AHS swapped it up and got Jamie to come out. Once I changed contractors, it was in perfect time and I was very happy with how that worked. Jamie was super polite, easy to work with, was clean, and a very good guy. He also did a great job. I got his business card and told him I would let other people know if they needed a plumber here, locally, to give him a call.

The water wasn’t draining from the bottom of the pan of the dishwasher so I filed a claim online to AHS. AHS's website was easy to navigate and their reps were responsive. I had to reschedule, however, because of work. I work in IT and a meeting popped up, so I couldn't make it on the original date that they gave me to meet the technician here. But he got straight to the point when he arrived. I explained the issue to him and he looked at it. I told them about what I saw on the internet on how to do it. I told him what I thought the issue was, and it turned out to be that.

The heater went out and my husband went down trying to see what was wrong with it. He pulled the filter out, set the filter next to it, then put it back in because it wasn't working. I usually submit our claims with American Home Shield online, but they didn't run my renewal through, so we had to get that worked out. Once I got it all straightened out, they took the claim over the phone. NPM Heating and Cooling was the first company that was assigned to my claim. The gentleman came in and we told him what happened. He looked everything over and told my husband that the blower motor bracket had shattered on it. He said that it was gonna be a hard part for him to find and that he had up to two weeks to try and find the part.

I normally submit claims to AHS on the phone because I don't like computers. When it comes on and it says the computer, I just punch to talk to a live person. If it’s on a Monday or it’s a holiday, getting through a rep might take a little longer than usual. But they have the option that I don’t have to stay on the phone. I can just punch 1 or 2 and they’ll call back to my number when it’s my turn. I recently had an issue with the switch on the wall for my fireplace. It kept going out. The contractor AHS sent was Ideal Electric, and they came right out. In less than 20 minutes, they had it done, cleaned up behind themselves, vacuumed, and left.

My dishwasher's lights would go on and it wouldn't actually run even though there was power. I submitted an online ticket to American Home Shield and got a confirmation email that All Appliances would be contacting me. The next day, I got a call and their tech said that he would come the next day. Promptly he showed up, tested the dishwasher, took the front panel apart, replaced the part, cleaned up and tested it again to make sure it ran.

Filing a claim with American Home Shield for my frozen up AC unit was very timely. I wasn't on hold for very long and I had a pleasant experience with the phone. I hope they keep that option for those of us who are not as good on a computer as we are with people. Also, the contractor that they sent the next day was really professional. He wasn't here for very long, and he had a couple of parts to replace but it was very efficiently done. Every time I have huge repairs that cost way more, American Home Shield has got it for me! I'm really pleased with their service and timeliness. They’re helping to take care of me. I'm a single-female homeowner and when something big like this happens, it's gonna cost a lot of money. I'm super happy that I have American Home Shield on my side.

The American Home Shield website is consumer-friendly and filing a claim online is always easy. Contractors usually get a hold of me within 12 hours too. I had a couple of faucet issues and the contractor Cranford Plumbing was amazing. The guy's knowledge was amazing and he was very spot-on when it came to getting to the house, fixing the issue, and then coming back and following up on the same day when I filed a separate claim. Also, the items with issues were fixed. American Home Shield should give more rewards, as far as renewal discounts, to those that continue to be customers. Other than that, they're doing great.

I called American Home Shield to let them know that my 1982 HVAC unit wasn't working. Best Care called me and set up an appointment, then they came out, took a look at the unit and saw that it needed to be replaced. The guy showed me pictures of the cracks that the unit's condenser had, so it was a bit of a safety hazard with the carbon monoxide. Best Care sent someone else to give me some pricing on different units, and they also talked to AHS about the amount they were willing to pay on it. I accepted one of those proposals and scheduled a time for them to replace the unit. They then came back out and replaced the unit. I was very impressed with Best Care and the guy who did the work. He was very knowledgeable and informative. He explained what he was doing beforehand and showed us what he did afterwards. He also did everything to make sure that he wasn’t tracking in dirt. I was pleasantly surprised.

I'm planning on renewing my contract with American Home Shield when it expires in a few months. I would recommend them as well. When my furnace went out last Wednesday, it was only about 12 hours after I had submitted the request that the contractor was at my house, fixing my furnace. I'm in Chicago and the air temperature here was 25 below zero. It was 50 degrees in my house. I put the claim in online and the website is really easy to navigate. The contractor called me the following morning then they came out that afternoon. Two guys showed up, took off their boots at the door and then went down to the furnace. Apparently, there was a broken part. They came back with the replacement part and about 45 minutes after they got here, they were done.

I had an issue with my sink. I called AHS and they had a long waiting time. So I hung up and got a call back after an hour. Then they submitted the contractor company to me later, after the call was finished. I called that company and they did not respond back to me. I went to the Internet and saw their review and it was not that great. So I called American Home Shield again and told them to get a different plumbing company because the rating of the one that got assigned to me, was not good to start with. Plus when I gave them a call, they never called me back.

I call American Home Shield to submit claims since it is a lot easier to explain what is going on and why you need the service. But one problem I have is trying to find someone who can respond quickly to the need. I wish that we can get somebody to go faster when we come up on an emergency. When American Home Shield selects whoever is next to come out in the queue, the timeline is not good. In fact, that is the problem I am having right now.

We are happy with American Shield so far. They sent a contractor out when we made an online claim for our over-the-range microwave. The service went well but it took them two visits to get it fixed. The microwave has been working fine since then.

I find American Home Shield's site to be user-friendly. I submitted a claim with them and the technician came out and re-keyed the property for me. My interaction with the technician was positive. He did a very good job. He did it very quickly and was very professional.

There was an issue with my fuse box and there were no lights in half of the house. Since I had lost electricity, I used the telephone to call American Home Shield and I had to wait a long time. Once the rep came on the line though, he was really nice. The technician that he sent was a very nice man too. He had come before and he was the same way. He was very professional and smart. He took time to explain to me what the issue was and to make sure I understood what caused it and what to do if it happens again. He told me that I really should have the fuse replaced but that I couldn't do that. He told me that if he gets called out once again, during the period of time that this claim is under review, then he could replace it. He said that AHS wouldn’t let him because they got this step-by-step process.

We had the garbage disposal go bad. Submitting a claim for it over the phone to American Home Shield was easy. All I did was answer the questions and hang up. The contractor made an appointment and they were here right on time. If they said they were gonna be here at 10:00, they were here at 10:00. They were very professional and they made the assessment quick and got the part relatively quickly. The tech came back and fixed it. The total turnaround time for repair was around five days and everything has been working well since the repair.

There was an issue with my air conditioner and American Home Shield sent a technician out, then the technician sent them a work order. Nothing happened for a week, so I called Home Shield and they said they sent it to the service people. I had to call the service people back, who said Home Shield never sent anything. The connection between Home Shield and the service people was very poor. It was me calling both the Home Shield and service people many times before they got together. Home Shield also informed me when I put in the claim for a new air conditioner that they didn't pay for the Freon. The technician said, “You can guarantee that you’ll be back out here in the next year,” because my unit was so old. So, I ended spending $6,000 on a new air conditioner. But I also had a claim for a worn-out icemaker in my fridge and AHS replaced it with a new one. Customer service was good and the technician that they sent out was very good too.

I submitted claims with American Home Shield regarding my icemaker, washing machine, and the dishwasher at the same time, but they didn't get it all repaired at the same time. I submitted the claims over the phone and it was a terrible procedure since they put me on hold forever. If they can afford to charge me $50 a month, then maybe they can afford to hire some people to answer the phone. They first did the icemaker and the washing machine. The contractors who came out was from Lindi Corporation and they were fine. It took them a while to get the parts and schedule a time to be here, but they came over and fixed both of them the same day. Since the repair, bot appliances are working fine.

I've stuck with AHS and enjoyed them. They've been good for me. However, there are a few things that I get my nose bent out of shape about, regarding how they do their deductibles. Especially, if I've got multiple issues that are interconnected. Like, when I got two issues in the kitchen with something going on with my oven and something going on with my cooktop. And I have them come out and they're both the same manufacturer. So, one guy could come out and take a look at both on the same day. But, instead, I gotta make two separate appointments and two separate deductibles, and that's a little odd sometimes. Certainly understandable but wish it wasn't the case. But other than that, I've had good luck with them. They're very responsive. Never had any contractors that are not up to par or not doing their job.

My furnace was making a buzzing noise. My power bill had been very high and someone suggested I just get my unit checked. Submitting a claim to American Home Shield was very easy. The first time I used their service, I made a phone call. But thereafter, found out that I could do it online through which I could just click a button, say what I need and somebody gets back to me immediately. The response is almost instantaneous.

Saw a promotion so went to their website. A customer rep pinged me to see if I needed help. The package sounded good, but I wanted to ask my husband first. The rep told me, “Not to worry, sign up first you won't be charged. We will send you a detailed contract and then you and your husband can decided whether to get the insurance. But sign up now so you can get the discount.” So that's what I did, but in the end got charged without getting any contract to read over first. Now they will not refund me what they charged. Very dishonest.

We were having problems with our gas water heater. It started making noise, so we called AHS for a repair. The plumber can out and took a look at our hot water heater. He said it was old, never heard the noise we heard. On invoice that we received, stated that our hot water heater was old, rusted, and did not heat the water. I know its old, I don't know how you can tell its rusted without looking at the inside, and it has always heated water. To get the hot water heater repaired, we need to pay over $500 for upgrades for a replacement heater.

I have been an American Home Shield patron for 8 years now and have only used the service three times prior. Recently when my dishwasher went out and they were quick to send a service repairman but slow to contact me regarding what would be happening with my unrepaired dishwasher. When I called them I held for 32 minutes before someone came on the line and said I needed to go to the repairs department to determine if they would be repairing my dishwasher or offering monetary compensation to help offset the cost of a new one. I held for another 35 minutes for the next person to say that they couldn't help me and that the parts department had my number and would call me in 5 to 7 days to discuss.

My hot water heater went out a few weeks ago, I called and they had a plumber come right over. The plumber told me that my house needed something it didn’t have and I would be responsible for the service to bring it up to code. I’m ok with that, if it didn’t have the correct stuff that’s my issue not theirs. The Plumber told me that I could ask for a cash out for the water heater and they would pay me directly so that’s what I did. We agreed on a price and told me to send the receipt to them and they would pay me.

Recently my water boiler broke, therefore I have no hot water. I contact AHS and was referred to a service company who showed up to the appointment an hour and half after the arranged time. Then it took 3 weeks to hear back from that company. The next company came out, told me I needed a water boiler, scheduled an appointment for January 28th, never showed up. When I called American Home Shield, I was placed on hold for over 50 minutes. Then when I spoke to a live person, the notes from the customer service rep did not support my statement, but wrote the lie that was told by the company.

One star only because you have select at least one. If you have a service need that goes beyond simple submission online and need to talk to a human being you will be very very disappointed and frustrated. Hour long wait times are STANDARD on the phone lines. They do not communicate anything in writing which is probably a serious way to circumvent the customer proving their terrible responsiveness.

Our furnace stopped working and American Home Shield was contacted and we had a technician out the same day. This isn't the issue. The technician tells American Home Shield what part was needed for repair and it arrived 3 days later. When the tech came back to install the wrong part had been ordered. Keep in mind this is dead of winter. No heat and small children and pets in the home. The tech contacted American Home Shield to order correct part and that was 10 days ago and the part still hasn't arrived. I called Home Shield the day the part was ordered to try to expedite this and they would not. I even offered to pay the expedite fee and they refused.

I am convinced all these positive reviews are fake and are hired as damage control by the company. Go do a search around the web for reviews and you'll see what I'm talking about. They do not honor ANY claim and send really unreliable and inexperienced contractors. The one they sent over to diagnose our heating problem broke our attic door in half and disconnected all of our HVAC ducts then left it that way and then AHS denied the claim because of the damage the technician did.

My wife used to be a chef and she knows the stove. If she's saying it's not working right, then I trust her. So, we submitted a claim with AHS. We did it over the phone and the rep we talked to was awesome. She was very pleasant and very professional. But when the tech initially came out, it almost like we were wasting his time or he just didn't wanna take time to do the repair. He said that everything was working fine and that if the stove was not working good by Monday, we should call him. On New Year's Eve day, we called and he came back out on Thursday. This time, he put a little more effort into the repair. He took two thermometers and the stove kept fluctuating. He then waited and said that he was gonna have to change this and that.

The garage door was not shutting completely. One side of it was elevated like an angle. I called American Home Shield and they sent me Ace's Garage and Repair who sent me their technician, Adam. After his inspection of the door, he reported that the problem was a mechanical failure and that American Home Shield would only cover the chain lift and motor, anything else would be my out-of-pocket expense. I went on to tell him that I would not be able to cover that. The first quote was $600 and something and I said I couldn’t do that. He said he would call his boss and explain. I'm a senior citizen on a fixed income. I shared that with him and I said I did not understand that the repair would not be covered and he explained a little more.

A part in my dryer had broken off so my door would not close. Also, my refrigerator was frozen up and it was challenging because we couldn't keep any food. My living room light didn’t work too. I filed claims for them with American Home Shield over the phone and they sent out contractors who were polite and professional. They assessed what was needed to be done and then, they ordered parts that were needed to fix said items. When the parts came in, they called me back and scheduled somebody to come out and fix the items. That was convenient for me. The refrigerator and dryer took a long time because parts need to be ordered but other than that, the experience was good and it all worked out.

My clothes dryer stopped working and my wife a claim online with AHS. The contractor was out the next day. He looked at the dryer and said they were gonna do some investigating and see if they could find the parts that are required. He called back a few days later and said that they didn’t make them anymore, and he would be letting American Home Shield know that, and they would be in touch with us. Within a week, they got in touch with us, told us how much they would give us towards a new one, and we would pick one out and pay the difference. So it worked out pretty good.

My experience with AHS has been good. They’ve been helping me a lot. The young lady rep that helped me was very polite, nice, and very attentive. She was helpful and handled all my issues. I submitted a claim when my furnace would blow out cold air instead of the heater. And they sent somebody right away. On New Year’s Eve, the contractors came in. The contractor said he was gonna see if he would find the parts or else he would have to order them. So, he was able to find the parts and get it fixed, and it was done. I was happy with the contractors because, at New Year’s Eve, we had a warm house. I would recommend AHS.

Whenever my wife took a shower, we had water that would leak down into the downstairs den area. The contractor that AHS sent repaired the first time and they replaced the overflow drain in the tub. It was chewed up pretty badly because it was the original since my house is probably 30 years old or more. They took care of that problem and we thought it was all fixed. But when they cut a hole in there, we knew that it had leaked a little bit out of that particular overflow drain in the past. There was no telling when it happened, but you could see a watermark coming from that down along the tub surface.

It was very cold in the house when my dad and I came home one time. The problem was the thermostat and there was no hot air. It was just cold air and it was coming in very fast, so we called American Home Shield. At first, they gave me a Friday when the techs could come out, but I explained to them that my dad is 92 years old and heat is not something he can do without at that point. I talked to Megan and she was very understanding that we really needed to get somebody out due to my dad's age. She put me on hold and she took the time to try and whiz us in. She said, "It might be very late but we will get to you," when she could've just said, "No, you just have to wait." I appreciated that.

I usually call American Home Shield's voice system and they send someone out. I always call on the phone and talk to somebody directly. I feel fairly good with the representatives. They’ve been prompt every time I’ve called them and they say someone’s gonna contact me in 24 hours. The customer service department has been that way. I have called American Home Shield a couple times this year and the most recent one was for the heater. The gas would fire up, but the heater wouldn’t keep it blowing. AAA Appliance Heating & Cooling came out and cleaned off some coils. The contractors were prompt and did their job, and they got things working again. I’d recommend American Home. They’re good and reliable.

My oven was leaking gas and when I called in a claim with AHS, they sent out Alex, a tech from Professional Service Repair. After a year and a half of dealing with this problem, and all these people coming out, he finally fixed it. I kept paying and paying, and I was about to give up on it, but he resolved it and I’m very happy with him. But I had an issue with two contractors who came out. One of them was WARD's Appliance and they sent me a letter saying that I owe them $75. So, I paid them $75 even though nothing was fixed. Another contractor came here and didn't do anything but I still paid them $75. So I’ve been scammed all this time. Other than that, I don't have a problem with AHS.

I just bought a place a week ago and last weekend when we first started moving in and using the facilities, we had issues with water flooding out from underneath my toilet. I also had sewage backing up into my tub. I called American Home Shield to file a claim and every person I talked to did everything they could to try to help me resolve my issue. However, my experience was a little taxing in getting a hold of someone. There were some instances where it seemed like the whole times were out of control, but at the same time, I knew that I'm not the only person in the world. The gentleman who came moved as quickly as he could. He took the time to go to my house at about 9:30 at night on a weekend. I was really appreciative of him taking the time to do that.

I love American Home Shield. They're terrific. I've got them in four of my properties and I will never stop using them on any property that I have. In a property in Palm Desert, a fixture fell from the ceiling onto a glass table below, and AHS sent a contractor out and they fixed that. The tenants were happy. We're very happy with AHS. Every time I've called for everything, everybody at AHS has been polite. And when they told me they're going to send somebody out, the people have called. They've come out when they should.

The icemaker on my refrigerator wasn’t working and I called American Home Shield to submit a claim. I set up the service over the phone. The guy from Countrywide came out and spent 4 minutes here. It was something that was easy but I thought he was just afraid to tackle it. He got it working good and I haven't had any more problems with it. The guy was clean and nice. They also called back to see if everything went well, so that was nice. There was some kind of holiday and it went a little slow to get them out here. It was a seven-day process but Countrywide was good and everything went well. We use ice for all my drinks and I learned how to drink stuff without ice but now, I’m back to ice. We've been with AHS for 15 years. I had it in my other home and I have it on my son's house too. He and his wife use it and have been really satisfied. I would recommend AHS to a friend.

I called when my furnace wasn't coming on and the contractor who came out was great. He diagnosed the problem right and explained everything to me. One of the sensors needed to be cleaned and he was able to fix the problem. Since the repair, the furnace has been working well and it comes on every time. I'm pleased with American Home Shield and I'm happy.

We’ve been having trouble with our refrigerator's ice machine. We had people come out for the past two years. They all did different things but the ice machine never worked. And then, American Home Shield sent out Pro Appliance. They took stuff apart, looked at it, and told us what was wrong with it. They handed it into the insurance and the insurance told them what parts they can put in. It took a while but the techs were great and the best ones that AHS sent out. AHS is going to get us a new refrigerator since our old one is not cooling correctly.

I had a great experience with my most recent claim to AHS. I had an issue with the hot water heater. It was Christmas day and my hot water heater went out. I submitted a claim online to AHS. I’d give the contractors a 110%. He was very respectful. He was explaining anything that was going on. He gave me a heads-up about when he was gonna be there. He called 10 minutes before and he also called afterwards because my dad was there, but I wasn’t. I'd refer AHS to my friends.

When the temperature goes down, our heater doesn’t work properly and this is a recurring issue every year. There is not enough heat and when we have the thermostat on 75, the heat doesn’t go out above 71. We’ve been charged about four times for this but the problem has not been corrected. The last time that the technician was here, he said that if the temperature goes down, my heater is not supposed to work that efficiently. That’s totally bogus because we’ve been in this house for five years and it would always work very well during cold winter.

I recommend American Home Shield. When our garbage disposal went to hell, I submitted a claim online and the process was amazing. We submitted it at night and somebody was out the next day. The contractor was wonderful. He explained everything to us and took his time. He was patient, went through all the options with us and the garbage disposal was replaced.

I made a claim to American Home Shield when my pool heater went out. I did it online and it was very easy. I sat down and plugged in the claim. Then, I got a phone call in the next few minutes. Everything was excellent. Their representatives were very professional. They sent out Miss Appliance Services who replaced the pool heater. The technicians and contractors were good, except for James. He had been out on my property a few times but I banned him from here. He had a horrible attitude. He was also lazy and did not do anything. I had to call and get second opinions because of him. As long as they don't send James here, I'm fine. Other than that, everything has been perfect. In fact, I recommended AHS service to my son-in-law.

A blockage in the pipe needed to be fixed quickly. It made day-to-day operations difficult, and the contractor was unable to come when I was there, so I had to work out other arrangements. I have been with American Home Shield for about three years for my Flagstaff property and submitting claims with them has been pretty simple. I just go online.

When the washing went into the spin mode, it would stop, then it would get all crazy and out of bounds. It had a sensor of some kind that was completely out of whack. I filed the claim with American Home Shield online and it was super simple. Plus, I got a response really fast. The contractor came out within a day. He was really great and explained everything. He had to order a part and come back though. And it took two weeks to get the part. The washing machine has been good. I’m pretty satisfied with AHS, so far.

We moved in September and we've had American Home Shield for about five months now. It was the home warranty company our broker offered us. The most recent claim my wife submitted with them was for the dryer. She usually does stuff online and she takes care of everything. The claim took about a day or two and it was seamless.

We had a contractor come out and he said that he was going to contact American Home Shield. Then, we never heard anything. So, we called to see what the status was. The technician took pictures of our sump pump and everything else in our basement. They sent that to American Home Shield who denied it. They said that there were other items in our basement and what the technician claimed was that we didn’t use the sump pump for groundwater which is all we use it for. So, we talked to the staff person there and we ended up talking to the supervisor.

I had a microwave that went out just recently. I called American Home Shield and the first person they sent out was an electrician who said it wasn’t anything in the electrical system. It was the appliance. So, we had a second person come out. I had to call them, when American Home Shield told me who it was, to set up the appointment. They did about three or four visits replacing parts and the microwave kept blowing the parts. They told me that American Home Shield would not replace it. They wanted them to replace more parts. When I asked them if I could call Home Shield to see if we could resolve it sooner and not keep replacing parts, they said that they didn’t have a problem with me doing that. But Home Shield said it wasn’t them. It was the appliance company that was saying they wanted to replace parts.

I go to American Home Shield's website when I need something. The website is okay, but when we call, it's a great headache for me. Last summer, I had a very bad experience with American Home Shield. I was holding my phone for 90 minutes. My husband and I had a great fight because it was very different for the recall. There was no option on the website so I called a lady to help me.

Unfortunately, 2 months into a move into a new home, my wife and I spotted a leak into our master bedroom. It took 2 plumbers and 3 hours to finally detect the leak. My main goal was to limit the water damage, which was already now extensive and expensive and time was of the essence for a diagnosis and treatment. I read the entirety of the legal contract and recognized that the warranty wasn't going to cover the secondary damage. The plumber found a leaky toilet as the cause after 3 hours of diagnostic workup. I called American Home Shield only asking for replacement of toilet, which was under section 14, coverage of the contract. They said they wouldn't cover it and wanted me to spend another $75 dollars to send another plumber to diagnose the problem, and await typically 3 days. The toilet replacement would cost $450 per my plumber.

Vendor Selection - for every issue we reported, AHS sent an inefficient and inept vendor to service the problem. In every single instance, we had to call for the vendor to be re-deployed because they did not fix the the issue the first time. In most cases it was impossible to get the vendors on the phone, even during business hours. We ended up having to hire our own companies to get the job done, essentially rendering the warranty useless.

I was under the understanding that when I bought the policy it would cover all charges. I've had the policy for 20 years. Each month I pay $39 for coverage. Recently I had a problem with my heater. I was told that the part I needed had to be upgraded and I would be charged $300. Nowhere in the policy does it state that I would be charged if a part had to be upgraded. There are also some questionable charges on the estimate. I bought this policy for peace of mind which now I do not have. Nor do I have heat.

I have purchased American Home Shield since 2009 and am completely satisfied with their coverage. I have had several service calls and all of them were handled efficiently and completely to my satisfaction. Most recently, on 25 January 2019, I submitted an online service request because one of our central A/C systems was not providing heating. I received an e-mail response from American Home Shield with an hour, with the name and contact information of the A/C contractor who would handle the service. They also arranged a schedule for the service call on Monday, 28 January. However, since we were at our lake house only for the weekend, the schedule didn't work.

I pay 70 bucks a month to American Home Shield and when I need something, they send a person out and it works out okay. Whenever I submit the claims with them, it goes smoothly. I call and tell them what’s going on and I pay 75 bucks, then they send somebody out. I recently filed a claim for the dryer that was not working properly. There was a lot of dust and lint after each cycle. Omega Force Appliance got in contact with me the next day. The contractors came out two or three different times and they were very competent, knowledgeable and professional.

I had an issue with my refrigerator where I could not dispense the ice because it was getting frozen. So, I called American Home Shield to file a claim. The process was not difficult although it took me a long wait time on the phone and then, when the contractor came, he was able to fix it in one visit. He was very knowledgeable and pleasant. So far, everything has been working good.

The refrigerator wasn’t cooling, so I submitted my claim online to American Home Shield. They were great in getting somebody out. The contractor was wonderful as well. He was a nice guy and was good to talk to. He was also very rapid. He ordered the parts, came in and got them in. The refrigerator has been fine since then and everything has been good so far.

I had a leak under my sink so I filed a claim to American Home Shield online. The contractor came out, checked it, and found that I had a crack in my garbage disposal. They replaced it on site. The guy was very pleasant, very professional, and very quick. He was in and out in no time. American Home Shield has been great every time I've called to have them out.

My dishwasher wasn't draining, and we couldn't figure out why it wasn't draining. Emmanuel called it to American Home Shield and he sent me all the information and then somebody called me to make the appointment. The person from 2 Sons Plumbing who came to my home was amazing. He was friendly and knew what he was doing. He was also quick with it. He had to move the hose to the sink itself because it was connected to something in the wall. He ended up fixing the issue. I will use American Home Shield all the time.

Our heater wouldn’t shut off and it kept increasing the temperature. I filed a claim online with American Home Shield and navigating their website was easy. The next day, the contractor showed up to our house on time and he was very professional. He went upstairs, told us what was wrong, told us what needed to be changed, went to his truck, got the part, went back up, fixed it and we were good to go. Since the repair, the heater has been operating perfectly. I would recommend American Home Shield. It is a very good contract to have for any home user. It saves money, especially on bigger appliances such as a heater and an air conditioner.

When the circuit breaker had tripped because of the vacuum, submitting the claim for it online was super easy. The company American Home Shield sent and the guy who came out were really good. His service and the explanation were really good too. Plus, we were able to get the issue resolved in one visit. Overall, it was a really easy and pleasant experience.

I submitted a claim online with American Home Shield for our ice maker that wasn't working. I just pressed all the buttons for whatever I asked for, so it was simple. The only thing was that some of the options asked me to explain what the problem was while the other ones didn't, and I didn't know if it made a difference. Still, the contractor sent out was really nice, helpful and fast. He was also on time. My ice maker is now working well and I have no issues with it.

We were having a stoppage so I submitted a claim with American Home Shield. WesTech Plumbing came and they were awesome. They cleared the stoppage out and it didn't take them long to do that. I filed the claim over the phone because I wanted to make sure that AHS would not send the one plumbing company out of the three that are set for Lubbock that is not allowed on my property anymore. In 2017, that plumbing company got their snake stuck in my house. I was without plumbing for a week. They told me that they had to break through our floor to get their snake out and when they showed up to do that, it took them 10 minutes to get it out. We had that stupid thing in our house for a week! Then they tried to tell us that our pipes were still crushed but then there were no crushed pipes at all.

The tub sink and the faucet area in my restroom were leaking and the water in the commode kept running. The seal was worn out and it had to be changed. I filed a claim for it over the phone with American Home Shield and on the same day, I had a response. The plumber came out within two days and he was very professional. He worked in a timely manner and he was neat and clean too. He didn't leave a mess, so I was very satisfied with his work. He knew exactly what he was doing as a plumber and the job was finished by the second day. Now, everything is working perfectly. American Home Shield is something that was needed and I'm glad that I had it already in the process because I don't know how much it would have cost. Also, I'm glad that they're doing a deductible instead of going through the contractors because that led to a lot of confusion. In fact, I already have recommended AHS to a friend.

There was a bust or a breakage in the pipe which caused the leak, and it was coming from behind the toilet. The water was gushing through everywhere because of the leak. I looked online, then I called American Home Shield to submit the claim. The interactions I had with the reps were pretty standard. It was straight to the point. The contractors who came out and did the work were good. They had to break away a piece of the sheetrock to get to the pipe to repair it and someone had to come to repair the sheetrock.

I filed a claim to American Home Shield for a leak and someone from Rubber Duck Plumbing & Heating came out. He told me the leak was maybe from the tile and we have to change it. I was gonna open the ceiling and he told me I didn't need to. I just need the tile changed. I didn’t change the tile. It’ll just cost me and I don’t wanna spend money. Then, today, I had somebody who came to check the problem with my heater. He came here for five minutes. He said the heater is not good and I need a new one. He also said he’s gonna call and he has to still talk with American Home Shield and see what they can do.

There was an issue with my stove and I filed a claim for it with American Home Shield. The first company that came just looked at it and left me hanging for over a month. I tried calling American Home Shield but I didn't get anywhere on the phone with them or get a resolution. It wasn't until I actually complained on Facebook. I stated what my issue was there. Then, somebody reached out to me and told me to call Demand Justis.

I submit my claims to American Home Shield over the phone, and I have to wait for about 45 minutes to an hour to get them. I've hanged up a number of times. But once they come on the phone, it's pretty easy. Sometimes I get Filipino reps, and they seemed to know what's going on, and they're pretty courteous and very nice. But others are very abrupt, and they are like, “What the hell are you calling me for?” I'm not the only one that had said that. Other people in my community said the same thing. But American Home Shield is fine. I've recommended their service to a lot of people.

My water heater was not working. I submitted a claim online to American Home Shield and it was a lot easier than I expected. I was amazed at how quickly it took AHS to get somebody out here. The contractor was here the next day. They had been to my house to put the water heater in 2007, so I knew it was a good company. The guy who did the repairs was clean, and he cleaned up after himself. There was a bit of water leakage, but you gotta expect that when you’re fixing a water heater. He worked on that and he really did a professional job. The repair was quick and the hot water has been great.

We joined American Home Shield in August and it has been good. It’s an old house, so we went with this program because that was unknown, buying an older house. We’ve been pleased with them so far. I’ve called when I submitted claims but as long as I know what I’m doing and I can go online, going online is the easiest. And we’ve been very pleased with all of them who have come out so far. We used them 15 or so years ago when we weren’t that happy with the technicians that came out and the process that we went through. It always seemed like we had to have people come back out to re-fix things. But the past five months, we’ve been very happy with them and the experience we’ve had.

My refrigerator is a three-compartment type. It has a refrigerator on top, a crisper drawer in the middle that's completely separate and a freezer down the bottom. We came home one time and the door where the filter is put in was open. The back of the filter was completely blown off and the water was going everywhere. So we cleaned up everything and took the filter out. We got a new filter a couple days later and went to run the water to flush the new filter. When we did that, the back side of the refrigerator down into the freezer compartment and the middle drawer were filling up with water. We chased the line from the back of the refrigerator down, we couldn’t see anything and so the problem would have been an internal compartment.

The techs from American Home Shield came out to fix the leak I had going through my shower and they did a good job. First, they found the problem and then submitted it back to AHS. They came back as soon as they had an opening and fixed the dripping faucet. I also had a claim for my washer. The tech came out and said it would cost more to fix it than what it was worth. The washer was only two years old and they couldn't get parts for it. They replaced it though and I like it compared to my old one. For my third claim, they fixed my icebox and showed me what they had done.

We had an issue with our garage door and submitting a claim for it online with American Home Shield was easy. The tech was friendly and knowledgeable. He was able to solve the issue in one visit and the garage door has been working great since.

Several weeks ago, American Home Shield sent out the first service tech for the dryer. He claimed to have replaced the heating element in the dryer, but no such thing was done. The one we pulled out today was dusty and had never been replaced. That guy lied to us. He claimed to have done something to fix it, but he knew it wasn't done when he left. Plus, I don't think he knew what he was doing. We've been without a dryer for about four weeks now and we couldn't dry any clothes. But the girl from Sears Appliance Repair that we had today fixed the dryer completely and it has been running fine. We've had a good experience with American Home Shield, and we also have their policy on our rental unit. They're doing what they are contracted to do and taking care of it.

The worst customer service in the entire planet. I don't see how people give them good reviews. I have been 5 weeks now waiting to get a refrigerator replaced. You cannot email anyone. They have no access to email. You have to call go through 15 prompts on the phone and be put on hold for an hour every single time you call and when they finally answer the phone they don't have the ability to answer your questions.

I've been with American Home Shield for 20 years and they've done fine. We've had one or two little snafus along the way, but you just can't help things like that. The recent claim was for the furnace. I paid my service fee and they picked up the rest. The contractor who came did everything they needed to do and fixed the problem. They were very thorough, professional, considerate and on time.

My refrigerator stopped keeping cool and I called American Home Shield to submit a claim. Madden Appliance and Repair came and replaced a piece on it. They haven’t reached back to me yet to bring the factory piece so, I put a universal piece on it. Other than that, the service was great. They knew what they were talking about such as fixing in a fast manner. I would recommend AHS.

I had a leaky faucet, and I have an enclosed Roman tub. I filed an online claim with AHS and it was very easy. I submitted it over the weekend, so I’ve heard back from them the first thing Monday morning. The contractor provided a very good service. They had to come out twice and both times they were very courteous, worked very efficiently and cleaned up after themselves. I would probably use them again if I had to. AHS is a great company. I’ve used them multiple times, and I’ve had them for about almost 10 years. I recommend them.

I submit my claims with American Home Shield online and I find their site to be fine. I just wish that it’s a little easier to understand what my coverages are, although I managed to find what I needed. My most recent claim with American Home Shield was a bit problematic because I filed the claim online in December and I had the first appointment with the plumber on December 13th. He said he had to order some parts, but he never called me back. I left them three messages over the next three weeks, so they sent a different plumber out in January, but I haven't heard back from him yet. My experience has been good, but this has been a bit on the frustrating side. We are not able to set the temperature with the tub shower valve. The water goes cold to freezing cold. We also have some leaking toilets and a set screw on our tub shower valve handle in my other bathroom.

I filed a claim with American Home Shield for a leaking sink in my kitchen online and it was very easy. The contractor explained the issues well, was pleasant to work with and fixed the problem quickly. The problem has not returned.

My experience with American Home Shield was not very pleasant. For almost three months, I was constantly receiving email or phone call from them that I had not made the payment for one of the home service they provided for me. All the way to the end of November, I have been harassed by them, telling me that I owe them $75, which I do not appreciate. And each time, I was reminding them we cancelled that vendor, and the vendor did not even come to our house. If I would have wanted to use that vendor, I should have been home twice and because of my teaching schedule during summer, I could not afford to cancel any of my classes.

The main kitchen faucet was leaking. I called American Home Shield and the first time that I had to call for the issue, a guy came out and it didn’t go too well. The guy stated that there would be a new faucet needed because he couldn’t open the leakage part. He couldn’t fix it. I have three holes and the new unit that they would replace it with would be an extremely cheap kind. It was something that would be functional, but it would not necessarily go with the house value. I wasn't happy about that part. Then, I didn’t do much about it, but the issue was still going on, so I had to call for a second time. And on the second time, I had to pay another 100 bucks just to get people to come over. The next person fixed it and right now, it seems like it’s fixed. I’m still fine with American Home Shield but it would be nice if they cover more.

My washing machine was not spinning so I called American Home Shield to file a claim which was easy. Then, the contractor was really good and polite. They called before they came and they were very prompt. It didn’t take 20 minutes for them to fix what the issue was. It smelled like smoke once they fixed it but after three or four washes, it went away. So, I’m guessing that was some whatever he used to lubricate the part that he put on and I haven’t had any issues with the smell of rubber burning since. They are a reputable company and I would use them again.

I like submitting claims over the phone, because in the past when we've done it online, sometimes they’ve cut it and sometimes it’d take a few days. So, I'd rather just call. That way, I know that it's getting taken care of right there and then. Their customer service skills stand out. I love talking to them. They're always very polite, helpful and professional, and I like that. Some companies, you call and they're either grumpy or just don’t wanna talk. American Home Shield has always been really good. That’s why I've been with them for so long since we've been in here in 2004.

My furnace has been squeaking most of the time and I wanted somebody to come in. Another company told me that I needed a new wheel and I called American Home Shield to submit a claim for that. The contractor who came out said I didn't need that and he was able to fix the furnace without the wheel. He explained the different parts of it and what he felt was going on. He addressed the issue and then it was fixed. He was great and very professional the whole time. However, I was not told by AHS that my price was gonna go up. If they did, it was in a way that I didn’t notice. So, that was something I wasn’t super thrilled with. It didn’t go up too much though and AHS is a good investment.

This review is coming from a longtime customer. BUYERS BEWARE!!! The company has become so big that people are no longer looked at customers but just a ID number. The only quick connection you will get with them is when you're looking to sign up. Once you become a member and need to use them prepare yourself for a very very long wait time and I’m not exaggerating. I have had a continuous issue with my central air since November and have had to continually call in for a recall service where even senior technicians have come out just to replace different parts for the unit to stop working days later. I’ve lost time from work having to be home for the continuous service calls. I’ve had to be on emergency heat throughout the winter months.

We had a very bad experience with the vendor that AHS sent to our home to repair our heater. I sent an email to AHS explaining the entire situation and they reimbursed our deductible and put the vendor on a "do not call" list. I am very happy with the customer service that AHS provides. I am a property manager and will not hesitate to recommend AHS to anybody that is interested in buying a home warranty.

Everything I’ve asked for, American Home Shield fixed. But one thing that wasn’t covered was the garage door cable, and the people that they sent were really shady. The guy said it would cost me $350, but I refused to pay. I told him that I would just call my buddy who does garage doors, and then he asked me how much I wanna pay and lowered the cost to $200. I told American Home Shield about the contractor through a survey, and then they reached out to me and asked me what happened. They said they were gonna put the contractor on the no-call list or do not contact list anymore. But everything else, I’ve had no issues.

I have a pool with an unattached hot tub, kind of an all-in-one. Every time I return it to the hot tub, the pump would suck air. I filed an online claim with American Home Shield for it and I was really impressed with how quick everything went. I submitted the claim fairly late at night and the repair company called me first thing in the morning. They had somebody out at my house within an hour and he fixed the problem. He was professional and the quality of the work was great. I was very satisfied.

The water in the tub was going out very slow, so my husband called American Home Shield to submit the claim. He explained to them what was happening with the tub and they gave an appointment and told him when the plumber would be out, so he checked with me. The time was sufficient and they were here on time, and it was nice. My husband was at work when they came out, but I was here. The plumber was great. He called before and said he was on his way, which was good. He wasn’t here too long to find out what the problem was and it didn’t take long for him to finish the work, so we had some small talk for two to three minutes. He completed it, then went to his next stop. I would recommend American Home Shield.

I had a leak underneath a toilet, and it just kept coming back. I submitted a claim to AHS and they sent somebody out pretty much immediately. However, It just took them a long time to hunt the leak down. The contractors came back several times, kept changing the wax ring, and we never did see any crack at the porcelain or anything like that on the toilet. And the house was built in the 80s, and we never had a problem with it. But we finally just decided to swap out the toilet itself and that finally did it.

I normally file a claim with American Home Shield through a phone call, although there’s an app now. But with the phone, I can talk to a person and relate what my issue is. I had a visit by an electrician who made it well known that he really did not like to be there. I asked him if there was an issue and I guess he didn’t like the problem that I was having. It was either too easy or his time was better used in a more difficult issue. He was very rude. I just took a really negative experience away and started looking at other options as to how I can take care of my home.

I submitted a claim to American Home Shield for my heating unit and the online site was very user-friendly. The interaction with the contractor was good and easy. It took three visits for them to repair it and my heat didn’t work for a couple of days but it was a good service overall. Plus, I liked the convenience. I work in an office where I can’t use my phone so they called and they also emailed.

My shower didn’t produce hot water anymore. The valve had gone bad. My wife called American Home Shield to file a claim and she talked to someone. They had a plumber come out. He looked at it but he couldn't fix it because it was a Peerless which was not allowed to be repaired. So, he had to order one and then he returned and repaired it. He had to cut an access hole to get to the back side of it and it all worked fine. But then, I didn’t realize that they didn’t do the sheetrock so we had to get back with American Home Shield and tell them where we were at. The sheetrock gentleman came out and patched a hole up for us. I thought the entire process would be taken care of, but they had still left something for me to do, which is to texture and paint it.

My husband had submitted a claim to American Home Shield both online and over the phone, while I'd rather talk to the people because I’m not as computer literate as him. The reps who I spoke with were very knowledgeable and professional and they quickly let us tell them that we wanted Poe’s to do the work and we’ve never had a problem. They also answered the questions, solved the problems and got a hold of Poe’s all within hours. The claim was regarding a leak in the laundry room and the issue was actually a very simple fix. The guy who came showed us what the problem was and fixed it. I don’t think he was in here for 10 minutes. He was professional. We’ve also had him do some work outside for us regarding the water pipe my son-in-law pulled off last year.

You cannot talk to anyone there. You will be on hold for hours together. They do not respond to emails. If there is any equipment to be replaced, they will not replace a like for like model. They will give you the cheapest option out there. Their service providers don't like to work AHS' jobs as they get paid less. Wow... AHS is a scam.

I've been with American Home Shield for about 12 years now and I usually submit claims over the phone. The reps have been very helpful and the contractors that have been sent out were generally knowledgeable. I’ve had plumbers, appliance workers and a garage door person come out, and no one has left the job undone. When the buttons of the dishwasher were inoperative, A-Town was able to take care of it. They were supposed to look at the stove too because the handles were loose, but they failed to do that. Still, American Home Shield's home warranty program is worth a thousand times over. If you have any big type of repair, you don’t have to pay upfront. The $75 copay is really nothing in comparison to that.

Had 3 Issues with these scammers. First a washing machine Maytag steam with a part that took 5 weeks for them to even order and when we volunteered to get it they said that they had parts agreements cheaper than retail and would not cover. It was a $85 plastic foaming protector part. Still charged 125 service fee. Who does that? Spent more money going to laundromat while they took their time! It took 4 phone calls just to get an answer on the part status that was readily available.