American Home Shield Reviews

No air for 4 days so far. Called on Saturday to report failed heat pump. Was assigned a company that is 30 miles away despite the local presence of numerous heat and air companies. Immediately called the distant company and was informed that we would have to wait until Weds before getting a service person. Why can't we get someone more local and available?

This was one of the worst customer services I have experienced. They messed up multiple times with their organization and didn't do much to improve it. One time, I had to wait 3-4 months for something to be fixed and when I asked why the long wait, there were multiple reasons. They kept on sending the wrong people who didn't have full knowledge and kept on making excuses for the appliances.

1 star is being nice. We received this service when we bought our house in 2009 and have keep it since. 2019 to current we have had issue onto of issue. This last one I called for our Fridge on May 8th and it is now June 16th and still not fixed. Apparently 1 part is on backorder. Well how someone is supposed to last this long without a fridge is beyond me. I have call multiple times in the last 3 weeks and continue to get the run around. Today I have been on hold for an hour and 50 minutes and still waiting. No customer service! Never again!!!

Previous responses were always quick and professional. My problem has been in review now for several days. No help when you call their office and wait on hold for 45 minutes only to be told it is in "review". No one has called what the problem is and at my age with high humidity coming back in the next day or 2 I am concerned how long for an answer.

In my experience so far with American Home Shield, there has not been a single phone call where I had to wait less than 45 minutes to speak with a customer service representative. I called AHS two weeks back because my clothes washer was not working. I was told on June 8th that the part has been ordered. Yesterday, I called the parts department and waited on the phone for 1 hour and 45 minutes but nobody answered the phone.

AHS sent Durham Contractors to my home May 21, 2020 and their technicians flooded my home. Not only is AHS not liable, but they have not sent anyone to complete the repairs to date. I have called daily, remaining on hold upward of an hour just to get someone on the line. Once an agent is on the line I keep being told that they are awaiting a report from Durham Contractors whose negligent technicians flooded my home. Today is June 16, 2020, the service date was May 21, 2020. AHS agents keep telling me that they are leaving messages for Durham Contractors but not receiving a response. These are the contractors that they are sending to the homes of consumers?

Updated on 08/04/2020: On June 16, a representative from the company emailed that they would provide a refund on my claim for plumbing service that I paid for in addition to my $75 fee for service. I have followed up two times about my refund for the plumber, but as of 8/4/20, I have not heard anything or received payment. I would appreciate it if someone from American Home Shield will contact me about if - and when - I will receive my refund. Hopefully, since they did reach out to me with this offer, they will follow through on this promise.

Updated on 10/14/2020: Hi, AHS is the worst home insurance company ever. I have a plumbing issue for past 6 months and they still cannot resolve it. Every other month they keep on changing the vendor and they hang up when I call them for follow up. Last Friday, I called their agent and he assured me that it will be fixed within 2 days. When I called them to follow up after 3 days, another agent told me to hold and after a wait of 45 mins, they disconnected the call. Imagine...45 mins wait!! Who does that?? This shows they don't care for their customers....Worst customer service ever!! Stay away....I am planning to go to some other insurance company....

National Platinum Services came out for a washer and dryer issue and it's been good so far. The technician was great. The lid needed to be adjusted because it wouldn't hit the switch properly. If you turned the unit on and walked off, it wouldn't go through its cycles. We were either having to go to the laundromat or we couldn't do our clothes at home. I filed the claim with American Home Shield online and the website was pretty good. It was very user-friendly. I was given the expectation of 48 hours from the time I put in the claim for them to get in touch and then set a date with me. It was kind of like doing cable. It was kind of a date window.

I have been a customer for over 7 years and have only used them once before this. I called them out for 2 leaks. One couldn’t be fixed right away and the other was supposedly fixed before they left. It wasn’t, and when they came back they said it was a new leak and I had to submit a new work order and pay another $100. Long story short, it has been a month and it’s still not fixed. I tried to cancel my account, but after a 20 minute hold they hung up on me. I tried to cancel over FB messenger, at which time I was assured they would take care of the problem. Then, the work order was canceled for the second time, saying the work order was completed and I’m getting no response on messenger. Maybe they’re going bankrupt. Hard to tell, but I’m out $300 and nothing is fixed. I’m reporting this to the BBB. Don’t waste your money!

When I called AHS, the automated machine told me that I would be getting a call to schedule up with a contractor. Before we could conclude the phone call, I got a text message saying that they had to find a contractor. But I told them that the little automated system said that a live person would be contacting me to set up the appointment. Also, I prefer Southern Comfort. They’ve been coming out here for years and I’d rather keep the rapport with one company. So, immediately after that call, I called AHS back to speak to an individual. The guy said that he had to cancel that order, which was the $75 charge, and I understood that. Then, he said that he would submit another one because I requested a special contract, and I was okay with that.

One time, we didn't have any hot water and we submitted a claim online to American Home Shield online. The process was very streamlined and really convenient. They made things very quick and easy. Their contractor Response Plumbing & Rooter came to our place and the techs were able to reset a sensor that gave us hot water a little bit. It turned out that the sensor was defective so the techs came out again to look at it. They ordered the part needed and when it came in, I contacted them. They came in again to install the part.

My main breaker was tripping continually and it was hot. I went online to submit the claim to American Home Shield since it was readily available versus calling the main number, which rang and rang. There is an emergency number but I was not able to connect with anyone. It went to a recorded line so, I passed that up. I hung up because I was in a frantic situation. According to the website, I was assigned a particular contractor but it was up to me to contact the contractor to set up a time to come out. I did so and by contacting them directly, it was very efficient.

It's very valuable to have home warranty. I've used it maybe five times. AZ Remodeling & Plumbing came and they were knowledgeable and very professional. It was something minor, but they took care of the plumbing issue. It's working now.

When my microwave convection oven was not working, I called the number for American Home Shield and asked them about it. I paid a $75 fee, and Sears came out and diagnosed the problem. AHS then approved the cost of the new door, which was almost $400 plus the service call, and they covered everything. Sears then got the replacement part and put it in. The tech who came in was good. That experience was, overall, perfect. It was nice to have the unit working, and they showed me where to go online to get the manual to know how to use the convection oven properly.

The washer was not running enough water in to do the wash and then it wouldn’t spin. A technician from Sears came out and checked it. Then another tech came about four weeks later with the parts to put in. The washer has been working fine since. I’ve had Home Shield for 20 years and I keep renewing with them because of my age and the fixed income. And if the appliances go bad, I really can’t afford to come up with a whole lot of money. I can afford to pay a little bit of premium, but I can’t afford to get them fixed all the time. I’ve never been dissatisfied with Home Shield except when they didn’t wanna replace my furnace and I ended up having to pay money to get it fixed.

My water heater went and my neighbor kept telling me I should get AHS. And I've been a member since November. Home Shield's claim process is super easy and simple. An issue on my AC happened and it was the first time I had a claim with them. Originally, we paid the deductible and when I had to resubmit the claim because my air had stopped working, it was just as easy. There was no mistake in asking for the payment. It just said someone will be out. Then someone came out again immediately so it was fine.

AC Rescue was great. The technician was very knowledgeable and he was able to fix the problem -- the Freon was low. It was a new unit that got installed before we bought the house and he thought that they did not fill it up all the way. He was here for 30 minutes and I was satisfied with the timeframe. The coverage I have has been good, and it is easy to submit the claims online. AHS's customer service, however, has long hold times right now.

I submitted a claim for the dishwasher. It wasn't turning on. I went online and asked for a plumber to come out and take a look at it. It took about two weeks to have somebody come out. The schedulers said it was because of COVID. The technician was great. He took the motherboard out, reset everything, and put it back in. Everybody that comes out has always been great.

The contractor who came out for the dishwasher and the oven was very professional. He had a mask when he came in. He also had things on his shoes and gloves. He was fully prepared, very quick and thorough. The first time he came in, he was able to completely do the dishwasher. The second time, he had the oven working before he left, but I happened to call him before he left the driveway because when I tried to turn it on, it didn’t turn on. He immediately came back in, reassessed, and ordered another part. When he came back out to put that part on, it worked.

The American Home Shield website was easy to use. I just went online and filled out the request to have the plumbing fixed. Discount Contractors said they would either come the next day between X and Y throughout the day. Then they followed up with a confirmation and a more narrow window to let me know that they’d be there that afternoon. They were professional and efficient. The plumber fixed the leak from under the kitchen sink.

The air conditioner wouldn’t work. We called American Home Shield and they called Scheid Plumbing, Heating & Cooling. They came in, cleaned the AC, and replaced the fan motor. They worked on the AC some time and they left. But the next day, it still wouldn’t work. It was a Freon issue. By the time they were all done, it costed us 500 bucks out of pocket ‘cause they charged us for something that AHS didn't cover and they cleaned another unit that had nothing to do with AHS, which was 160 bucks.

I heard that American Home Shield had a good reputation and so far, my experience with them has been pretty good. Recently, I had an issue and I submitted a claim online. Their website was fine and they sent out All In One Appliance Repair. The techs were very professional and very good. I didn’t have any problems at all.

I submit claims with Home Shield online and it's been very easy. And the contractors they've sent out have been very good. A-US Air Conditioning of Texas had to clean my coils in my attic and they did a good job with our AC claim.

The journey was not a short one, however it’s the outcome that counts. American Home Shield and Comfort Pros both acted like the pros they are! Have been a member of AHS for 2 years now, and they just earned a third! My family and I thank you!!

ClearWater Management came out when we were having a problem with our filtration system. They were able to fix it as soon as they were here. It turns out it was a quick fix. They were very pleasant. Once or twice AHS didn't send out very quickly or the people they sent out to us were not really qualified. We had somebody install hot water tanks once twice in a row because they kept sending the same person out. The hot water tanks caught fire so they finally sent somebody else out and he fixed the problem right away.

I’m the person that doesn’t want to be on hold for 30 minutes, but they have a problem with my account. You can put the claim online, and they tell you to do that because that’s the fastest way, but when I put my number and my information online, my name doesn’t pop up. I have to call them, and it’ll take about 30 minutes on hold in order to get through because their system online is not very accurate. Other than that, when there was a leak on our main waterline that goes into the water heater, they had Draingo of Florida come out quick. The guy was on time and he fixed the problem. It was just a loose gasket and I felt like I could have done it, but he’s a professional.

JR Plumbing and Mechanical was pretty quick coming out. The tech was a little hard to understand but you could understand him. He was a really nice guy and professional. He came out on time. It's easy to submit claims online, except for the fact that sometimes it’s a little confusing with the choices. There should be more to the choices.

The A Wisdom Electric contractor was very professional and everything went well. Behind one of the outlets, a wire that was burnt. It took him a while to fix it because it was very complicated. There were many different tests that he had to do. I was satisfied with the overall procedure. However, I've had problems with Active Appliance. Our dishwasher and our refrigerator broke. Both of them were “fixed” only that it was done wrong. For the dishwasher, I had to wait so long for them to come back in. And during the pandemic, I didn’t have a dishwasher. They kept saying, “This is wrong.” But the technician that kept coming again was not good.

The communication was fine. AHS let me know that my claim had been received and told me the date. Then I got a text message letting me know the actual time and who was coming. The tech was nice and courteous. Some type of sensor that was in the back of my dryer had burned out and he explained everything to me as he was fixing it. He also told me the maintenance and how to keep it clean in the back of it. It was a great experience with him. I’ve already recommended AHS to 4 people and 3 have already joined.

I was looking for something that I can rely on. I know that home repair is expensive and I wanted to make sure that I was covered outside of my home insurance. A friend recommended American Home Shield to me, and so I went with them. Patel's Plumbing & Sewer Service was quick, but the fix didn't last very long. Right now, the disposal still doesn't work, but it's not running over now.

The heater and air conditioner were both coming on at the same time and I knew it had to be some kinda wire crossed or something. Weatherwise came out promptly and did a good job. Their technician checked it all out and it was the thermostat. He replaced it and he checked the amount of Freon in my system, and it was full. He appeared to be a very competent technician and I was satisfied. I just bought the place six months ago and I called American Home Shield one time and they were very helpful and did a great job. They sent the repairman out. I’m happy with them.

The air conditioner had stopped working. I called American Home Shield and then the next morning, I had a message from All American Services and they came out that afternoon. They were only here for about 15 minutes. The guy said my fan had gone out and he replaced it. I liked them a lot. They were professional and personable. We went from being uncomfortable to being comfortable within a short period of time. At this point with my home, I wouldn’t want to not have American Home Shield. I’ve enjoyed it and it has worked for me. In the long run, I saved a lot of money from it.

American Home Shield sent Plumbing Enterprises and they handled the service very well. I like that the guy that came in for the repair wore booties and mask. He also did the social distancing thing. He zeroed in on the problem and was done in no time. This is my second claim with AHS. I had something done for my heater during the winter. Somebody came out and the same thing, they did what they had to do and were in and out.

The contractor who came for my appliance was very work-oriented. There was no customer service there. They just said, "Hello, I'm from Sears. Where's the microwave? We need this part. We ordered it and I'll be back in a couple of weeks." They then came back after a couple of weeks. Although the person wasn't sociable or friendly, they got the job done and that was what I called them for.

My plumbing claim with American Home Shield went perfectly. AM PM Plumbing came out and their guy was very professional and quick. He was courteous too and he knew what needed to be done. I just love them. They had to snake behind the wall to open up a clog and the repair was very quick. The repair took within 10 to 15 minutes. They also stayed in communication through email and phone calls.

Sometimes sellers pick the warranty that comes with the house, but if we have to pay for the warranty, we go back to AHS. With our last claim, the contractor showed up on time, fixed the AC, and left.

I enjoy having American Home Shield so far. I have been seeing advertisements on TV and emails about the service and I thought to give it a try because it may help me around the house with some things I need. When I did a claim on May 25th and paid a service fee, A-US Air Conditioning of Texas came out on the 29th and did service on that day. The guy put freon in the unit, but recently, it started back getting hotter in there and the unit outside was making a funny noise. I did a second claim and when he came out on Friday, June the 12th, he said it was the fan that was burnt out. He replaced that as well as some of the parts on the compressor, and it helped a lot. He’s a good guy and I like him. It's still cooling off in my house too.

When my washer had an E1 error and needed a new control board, Donaway came out and did a great job. Submitting claims online is much simpler. You don't have to go through all the same jargon. When you put a service request in, you get the contractor's name and contact information within 30 seconds. If the issue is very urgent, you can pick the phone up and call the contractor. Most of the vendors will look it up if they haven't read it all already. If they have a note, meaning they're scheduled that day, they'll send someone right out to look at the issue.

GilTech Appliance came out and the tech got the job done in no time. He did the job right and everything’s working. I’ve worked with him before and he’s fantastic. Home Shield is also fine. I had some issues, but I understood them eventually. They’ve been doing great.

I've had AHS for a long time and they've helped me mainly with the stove and the air conditioner. The guy AHS sent was real nice and decent. He came out once before and changed my thermostat that had went out. And when my air conditioner wouldn't go off he showed me how to deal with it. He was telling me that I had it on fan. If I keep it on fan, it was gonna cause it to blow. And if I put it on air, then it would go off and come on when we need to.

I have been without an oven for over a month. I've seen 3 repair men attempt or say they cannot fix the issue and it needs to be replaced but AHS refuses to call me back or take my call. I have been hung up on the phone after waiting over 45 minutes for someone to answer. I have been promised a manager or specialist and they have not reached out ever! I am only asking that they follow through with the service they are supposed to provide. The phone number for customer service is impossible. I feel beyond disappointed that the first time I need to use the service I've paid over a year for, refuses to help.

I have been a long time customer of AHS. My recent experience has been so bad I am considering cancelling my contract forever. I opened a service order for a broken ice maker in early May. The technician came out and told me it needed a part and he would let me know when he had it. No contact from repair company or AHS. I called repair company and was told they don't make the part and AHS would replace the ice maker. Spent over 4 hours on hold on multiple calls the 1st week without reaching anybody. The next week spent about 2 hours on hold and talked to customer service who had to transfer me to appliance procurement department, another 45 minutes on hold, multiple calls. They had to check, told me to call back tomorrow (why can't they call me?).

This home warranty, from the home buyer's perspective, is a waste of money. You wait and wait and wait to get a repairman out, and things take forever. We had a plumber come out 3 weeks ago and they still haven't submitted required paperwork to AHS. AHS will not assign us another plumber, so we are still waiting. Awful customer service. Was on hold 45 minutes, and had to wait 15 minutes to get an agent on Live Chat. Still no answers.

GE looked at my refrigerator on June 2nd and said the defroster they needed was backlog and couldn't get it until the 20th of June. I talked to AHS and have been getting the run-around. Refrigerator is still down.

I requested service on my air conduit May 4th. American Shield sent Greenway home Service to my house for repair. Tech came told us that we needed one thing repaired, ordered the part Tech came back the next week to tell us we needed a different part. Another Tech back repaired what they said the problem was, a week later the air stopped cooling off house the house again. So we had to wait yet again for Senior Tech to come out. He came and tells us that something else is wrong and they have to order the part. So after a month and a half we still do not have any air and don’t have a scheduled date as to when they are coming back to my home to do the repair.

This service is great until it's not. Sears recommended that our 1982 model washer be replaced. Our account has shown "authorization in review" for 8 days now. A load of wash in the laundromat is $5, not to mention the time and inconvenience. I am trying to reach someone to see what the hold up is - I have been on hold now for 23 minutes. Unacceptable customer service. Also, AHS used to contract with our local repair companies who could usually come out the very next day. Now they only contract with Sears who sometimes takes a whole week to even come and look at your appliance. Not happy.

Updated on 07/15/2020: The initial AC company refused to come out and make the air conditioner operational again. So, I dealt with that for almost three weeks with no air conditioning in South Texas in 107-degree temperature. I tried getting American Home Shield to get another contractor out but I couldn't get anyone off on hold. Finally, we had Rio and they did a fantastic job. They were professional, courteous and timely. I would use them in a heartbeat with or without a warranty. But I probably won't renew my contract with American Home Shield because it's so hard to get ahold of anybody. And when I did get ahold of anybody, they wouldn’t take care of it in a timely matter.

There was a clog in the drip pan and some fiberglass. May Heating And Air came and the tech removed that blockage. He was professional and showed up on time. He went outside to check the unit to be sure that everything was okay and he assured me of that. But it's been less than two weeks and it has gradually been increasing in temperature in all my bedrooms are upstairs. It's like 89 degrees and I have medical issues. It’s like a furnace in my upstairs house and it's unbearable. I had put in another service request online, and they're supposed to come tomorrow. I've been calling AHS, trying to have someone come because of my health condition. All weekend long, I've gone through being in that heat. I've been on the phone for 40 minutes, waiting to speak to someone from AHS. Nobody ever answered the phone.

Thermo-STAT Mechanical was the contractor American Home Shield assigned to us for a claim regarding our AC unit. They were really helpful and their guy was great. He answered all our questions. He was really respectful about wearing a mask and all that kind of pandemic protocols. He also walked us through things. We were really impressed with the company that came out.

We chose American Home Shield because we experienced them before with our previous home buy and they did a good job, so we stuck with them. When we decided and start looking at the warranties, we ended up going back with who we knew. When they had Valley Lock & Key come out, my wife thought that they did a very good job. They were very professional and their work was good.

We had a dishwasher that was not working. It was a pain and my wife wasn't happy. We called AHS since their website was down for some upgrade and I placed the order in. They took the deduction from my account, and they sent me a text and called within the next 24 hours about when the contractor would be out. Then, a rep from J&M called within 12 hours and when he came, he replaced the solenoid. The dishwasher worked for two days then it didn't work again. I went on the website of AHS because it was up and running at the time and it asked me if my claim was connected to my previous claim on the dishwasher. So, I reinstituted the claim online instead of sitting on hold.

American Home Shield sent a tech from Big Kountry Appliance Repair and the experience was perfect. It was very smooth from beginning to end. The dryer had some blockage in the coil. The technician took care of that, and then the washer required two different parts in order for the filtering of the water to happen. I was able to work with it until he got the part that he needed. He offered a temporary solution until the parts were to get here. He did his thing and then he followed up. He was very efficient and very quick in rescheduling the appointment. I was very happy with the service. Whatever the issue was he was able to fix it.

Our AC wasn't working and was switching itself off. I filed a claim and the guy who came had been here earlier on when we had a problem with the AC. He didn't fix it the first time and then AHS sent other people to fix it. This time, he said the problem was the door on the unit. He didn't explain whether it's on the outside unit or the upstairs unit in the attic but he said that the door opened on its own. It has a pressure switch inside and once the door opens, it switches off the unit. He could've told me that on the previous service and we could've gone and looked at it ourselves, but he didn't. He got really obnoxious whining about the door and then complained that he had to put two screws in to fix the door and keep it closed. I didn't like his attitude very much but in the end, he got it fixed.

Airpro Service had to come out a couple of times to get the problem fixed. I had a recall on my unit because the problem kept happening and they tried several things before they really fixed our unit. Everything was good. I’ve had a lot of things done since I’ve been with American Home Shield, and right now, everything in my house is working so that’s a good thing. I appreciate them. The $75 price I have to pay for them to come out is pretty reasonable. They have always taken care of me so I’m still with them. I live alone and I can rely on them. They send me the best people who are trustworthy. I can always call and get them back out here. I recommend them.

American Home Shield has done some good things for me and they’ve done some not good things for me. Turner Electrical did a great job. That guy was really great. He did his job very professionally. He explained everything he was doing, why he was going and where he was going. He knew exactly what he was doing and what to look for. So everything is working great and if I have another electrical problem, I want them to come back.

Sears came out and I'm not a fan. It’s weird because they were really good in California when I lived there. They were the top company, and they were awesome. I like the other company better. Even though they merged. Sears kept canceling the visits and then they would extend the visit out and not get out here right away. I waited for three weeks to finally get my oven fixed. I waited for two and a half weeks to get my washing machine fixed. I’m not a happy camper. I wouldn’t hire Sears if I did not have a home warranty at all.

The first time I called for my AC, the issue was the fan and it was replaced. The next time, it was just blowing hot air. When I called back again for a second time, within the next day, the technicians were out here trying to fix the issue. AHS has taken care of any issues right away and I never have to bother calling them back again. They do a good job of making sure everything is scheduled. They're very professional, on time, and everything's done in a timely order. I'll continue with AHS.

My microwave had stopped working, and I tried unplugging it and plugging it back up. It would light up, but the table wouldn’t turn and the unit would not heat. I had to file a claim and it was during the Covid period, but my call wait time was not very long. Another thing is that from the day that I put in my service request, within 24 hours, I had someone calling me to schedule to come. When the technician from GE Appliances came, he was on time. He was very professional as well. He was masked and he had on his PPE. He made sure that I understood and he took the time to go over to see what I wanted to have done, what the problem was and then after that, he repaired it that same day. The issue was one of my sensors (when you push the button for start or stop) had gotten bad.

I submitted a claim online to AHS for an electrical issue and then they ended up sending somebody out. It was fast. The people that came out were awesome and were really knowledgeable because they allowed me to know certain things that I didn’t know I was supposed to have been doing the whole summer I was in the house and checking certain things. So, I appreciated it.

There was a loud noise whenever the unit would come on and we submitted a claim to American Home Shield through the website. It was perfect. We were given a window as to when to expect the contractor and they exceeded it. Barnett Air Conditioning did great. I’m very satisfied with AHS and the experience has been fantastic. We’ve been with them for two years. We bought a new house and the prior owners paid for it the first year and we decided to keep it.

Sierra Mechanical Services were very kind and seemed knowledgeable about their job, but I’m still having issues with my AC. I talked to American Home Shield and they said they that I could have somebody come out again. I’ve had my AC serviced so many times, and the contractors keep telling me that there’s nothing wrong with it. But it consistently doesn’t work, not cooling, and it blows hot air and it turns off.

I filed an AC claim and everything was perfect. The service was prompt. The guy that owns the company came out and he was nice and informative. He got it done in a day. He was real good.

One of my co-workers had American Home Shield, and so he recommended them. Everything went fine with my recent AC claim with AHS. I had no problems at all. The contractors came out the day they were supposed to. They found the problem and they fixed it. I used to submit all my claims online to AHS. Just go in there and click the button, tell them what’s wrong, and then I start getting emails.

I enjoy them very much. Submitting claims is simple and preferably, I like to talk to somebody, but I did it online last time when I had the water heater replaced. Either way, it’s fine as long as I can get service. Also, I called in the request on a Sunday, and the contractor showed up on a Tuesday. All in all, they’re a value to owning a home and they helped out in a lot of situations, so I value them greatly. When I’ve had to deal with them, they have been professional and they have helped out with getting the answers that I need.

We had a problem with our light fixture and the contractors did great fixing it. The AHS reps were fine as well.

My mother-in-law has AHS for a long time, and we've been with them since the last year of October. So far, we've been very satisfied. They sent a technician from 1st Call Appliance recently, and the guy was quick. One of the parts came in and it was damaged. So we ordered another part. He came back and replaced it. And everything was fine.

We had an issue with one of our AC units. I submitted a claim with AHS to have someone come out and take a look and see if what kind of repair they needed to do. I received a notification on when I submitted it from the web portal as well as through email saying the amount of time it will take for somebody from Epic, the assigned service, would be reaching out. The contractors were all super professional. This is the first claim I’ve had and it went as expected. AHS takes away some of the stress to think about who to contract with or how to reach out. They provide a reasonable service for a reasonable fee.

I had an air conditioner claim with Home Shield and it was easy to submit. The unit was making a really loud grinding noise every time I turned it on. Action Mechanical Services called me that same day and set up the appointment. I was wishing it would have been sooner, but I’m sure being an air conditioner place and it was a hot week, they had a lot to do. When they showed up, it was great. They were fine and they were able to fix it. I've had another claim with the air conditioner in October. I had to leave town when the person was able to come out and the person that came out recently reported that whatever had happened was evidently something that the person in October had overdone. But it was a very easy fix and it was immediately cool in the house. Both experiences were good with American Home Shield.

I have Home Shield on three properties and every property has gotten the service pretty timely, and timeliness is very important to me. It normally doesn't take time but with the air conditioner and some things, it takes a little longer. I've had to call back a couple of times for an AC claim. But I understand. This time of year, air conditioners break down and stuff. It was resolved because I found my own contractor. For the most part, it's been a good experience with Home Shield. I had a hot water heater claim and the tech from Lockhart Heating and Plumbing who came out was good. He had to run and get the part because he didn't have it but that didn't take long. It took him less than an hour to resolve the issue.

I had two separate claims and it bummed me out that they weren’t combinable. I also had a plumbing claim. I thought my garbage disposal was broken. The contractor was here for three minutes. He was very nice and showed me what I was doing wrong and how to unclick it. He just pushed the red reset button. The garbage disposal was jammed and I didn’t need anything replaced.

I had gotten another company when I bought my house three years ago and I switched because they tried to increase my premium. AHS did that this year but it only went up by a couple of dollars and about $10. I didn't care because I needed the service because I can't fix anything. I tried to fix the garbage disposal and that didn't go up. I have to put another claim in but I have to wait. Before, I can give the 100 when the contractor gets here. AHS does it through the website, which is easier.

I've been with American Home Shield since I bought my home in 2009. Calling in for a claim is easy for me. Contractors make me feel comfortable as they can. They were very professional and I had no issues. Comfort Temp Heating & Cooling did an excellent job and I really appreciate it. My AC unit wasn’t cooling and they added Freon. Everything is working fine. This has been a tough 2020 but with the condition of things that’s going on now, AHS really worked pretty fast.

I submitted the claim via telephone when there was a clogged sewer line and that was good interaction. The only problem was it took so long to get to a representative. That hold was very frustrating because when I needed it, it was probably close to an hour hold time. But they told me the contractor would call within 48 hours and it was a little quicker than that. The first guy from SDL PLumbing that came out, his equipment didn't work. The company itself was good because I called and let them know that I was dissatisfied with it, then they sent out another guy. His name was Gary and he was a real professional and stayed until he got the problem resolved. Everything is now functioning like it normally should.

The AC wasn’t working, so I called my American Home Shield folks and they put me in touch with Royal Flush saying that they would be back there to help look at it and fix it. Sure enough, the next day they came to my place and fixed it. There was some capacitor that blew up because of all these fluctuations we had. I'm a first time homebuyer, and this was my first time submitting a claim. It was all done online and everything went well. I'm happy with AHS.

When my ice maker wasn't working, we filed a claim online and the website was great.

We had been having some issues with our central air system here at the house, and it stopped. It was working, but it was not blowing cold air into the house. I had contacted American Home Shield to get somebody out here. Reliable Mechanical was the company they sent out and they took a look at it. It turned out that there was a lack of refrigerant in my system because there were some leaks in the coil system of the HVAC unit itself.

I’ve loved AHS for a long time and recommended it to my sister recently. I've had a house before and had it. Once I purchased this house, I made sure I got it back. Recently, I was having an air conditioner issue. If I turned the AC on, I could hear it running but it would not get cool. The unit outside was not coming on. I filed the claim online and the website is fine but all that it does is give you when you should be expecting a call. The next day, I missed a call from someone and when I called that particular person back, they said they had some things going on and they were gonna try to come out the next day. I never heard from that particular person again. A day or two later, this other company called. The repair made our life better 'cause it came in a time where it was pretty hot in Illinois.

We have been with AHS for a long time. When I bought my house 23 years ago, I had another warranty, but then somehow that disappeared and I ended up with American Home Shield. The number one thing I like about it is the fact that they send me somebody, and they don’t normally don’t try to sell me something I don’t need.

My experience with AHS has been great. I got it on both of my houses. So far, everything has been commendable. My house that I have in Virginia, usually, I have them go through the tenants. Then if they need to reach out to me if they can’t get ahold of the tenants, they call me directly, and then it’s a pretty smooth transition from there. Then up here in Arizona now, it’s okay. I try to turn people onto it and I’ve turned my sister on. She was going through some problems with some plumbing though. They sent the same guy out there two times and the problem was still not fixed. I told her she needs to call them back and press that they send somebody else out there because that person was charging her extra and he still hasn’t fixed the problem. But as far as my experience with coming out, I don’t have any complaints.

The contractor fixed the problem. He was knowledgeable and he explained things to me. I had a good experience. Since the repair, the unit has been working excellently. I never had an issue calling in the claim. Nothing jumped out at me. I like the home warranty. It has been important. I moved for a couple of years and rented out my house. I had the warranty while I had renters in here. It was a huge benefit and I’d recommend American Home Shield to anybody.

For the most part, American Home Shield's contractors have been all right, but I was really impressed with that last one that came out especially after what we went through. The technician Amazing Comfort sent out was awesome. He knew what he was doing. We had a company prior to them that came out for the heating, and they had to come out three times before that was fixed. The Amazing Comfort technician saw the problem with the wire being cut outside and got the wires redone up in the attic to the air handler. This made the air conditioner work. Within an hour from the time he got here, he changed the thermostat out. It was doing the same thing.

I chose to renew, so I could avoid paying out high bills for problems that I may have within the house, but next year, I'm going to cancel. They have heating and cooling insurance with the utility company, so next year, I'm going to go with them because they don't charge a deductible. American Home Shield is too expensive. If you're paying all through the year and you pay a $100 deductible, you might as well pay for when the contractor comes out.

My water softener wasn't dripping right so my husband filed a claim with AHS on the phone and SWAT Plumbing came out. They fixed it for me and gave excellent service. The tech unscrewed something that goes around the tip of the faucet and when he did that, the water pressure came out. The water is now coming out good.

I had an air conditioning issue and Anytime Air Conditioning and Heating was sent. The first time the guy came out, he took the blower out, cleaned it, brought it back, and put it in. Of course, it was still acting up so I called them back. Then the guy brought out another blower and put it in. It had more racket and it's still very noisy. Come to find out, it was my compressor had gone out too and the unit is still making noise. The guy said that it was the best that he could do, and I didn't think that was right.

I renewed with AHS as I think it’s a good value for the money. I do my claims with them via the internet. They sent out Certified Electric for an issue and they replaced the fuse box as they thought it was burnt out. They had it on the truck and the job was done in about 15 minutes. It went fine and there were no issues.

I submitted a claim to AHS because the door wouldn’t go up. One of the springs broke. It was not covered by American Home Shield. They only covered the opener. But I'm pretty happy with AHS. They don’t always cover everything, but it's nice that I can just go on there and request someone to come out. I don’t have to search for people and everyone they’ve sent has been pretty good, so I can't complain.

We had a plumbing issue and American Home Shield sent SAP Services out. I talked to SAP on the phone. Two technicians came out and both of them were very nice. My dad's elderly, and they called me, talked to me and explained everything. Everything was done to my father's satisfaction, and it's working well.

I called American Home Shield and I told them that there was a leak under the sink between the drain and the grinder or the disposal. Prime Plumbing came out and things have been good since. Overall, my claims experience was good.

The AC was not getting cold. I submitted a claim online and got the email confirmation from AHS. They said that I would need to reach out or they would reach out for whatever service it was. They sent me to Clovis Heating and I contacted them and set up the appointment. The only bad thing was that it was a three-day wait, which was the hardest part. But I completely understand also with everybody else trying to probably get their AC unit worked on at the same time. They checked everything that I had. There was a minor leak and all the Freon was gone. So they filled that back up and fixed the leak. Overall AHS has great, quick and easy service. I would highly recommend them. So, I'm re-upping again for another year or so.

I had a bad experience with AHS before. The attitude of the lady that took the call at the contractor's office stank. But the person that came out to fix the issue was nice. I told AHS not to send them back to me anymore. Then recently, I filed a claim for our AC unit and it has been good than what I had before.

There was something leaking from the pool filter area, so Altra Pools came out. It took a while to get the repair done because when they fixed the pool sweep, it leaked again in another area. Nevertheless, they got it all fixed after a couple of tries to get it done, and everything was fine after. Having American Home Shield helps with the bills. Everything else is great, too.

When my garage door stopped, the contractor said that it was off-track. It was also going up and down manually, but not electronically. He had to change out the chain on it and he also installed a new keypad. They keypad was working when he left, but now it’s not. I don’t like the monthly fee increase, but I like the security and comfort of knowing that if something major goes out, it’s covered by AHS. It’s a good service and I enjoy having it. The technicians they've sent out have been knowledgeable.

We've just moved into this house. The hot water heater was not getting hot, and we had a company come out the first time. They replaced one of the parts on it but it never still worked after that. The guy had left because he said it would take some time to warm back up. We waited and it never got better. They came out again and said that it was the same exact part again. We had it turned up high, but we had not touched it since he had left. We called again, and that was when we had McDade come out. Ever since they came out, the heater has worked fine.

When our pump wasn’t working, I did a lot of research and figured it was probably corrosion, but I couldn't figure out where or how to take the cap off to kinda take the corrosion to be adjusted. The contractor came out and looked at the pump. He was really friendly. I had some questions and he explained what was covered in the warranty, what wasn’t, and what the issue was. He twisted the motor and the corrosion broke. The pump was able to start right off after the fuses were replaced. Even though it was a relatively quick fix, we picked his brain. We’re new pool owners and he gave us a lot of great valuable information. Even though he fixed the motor within five minutes of being here, we thought it was incredibly valuable.

Prior to the summer season being upon us, I think it’s a good idea to get both of our HVAC systems checked in the spring and in the fall so they can be ready for the respective cooling and heating seasons. My wife found a company that was running a special. It was like $49 for each system. They were not part of the American Home Shield network of preferred providers. But I said, “What’s the worst the can happen?”

The last few times I had somebody coming out to look at the swamp cooler, and the guy was quite good. Things were accomplished quickly. This time, when I used American Home Shield, it was wonderful. Doug was very polite and nice. When he came out to fix the problem with the water tank and the pump, that was excellent. He got the job done quickly too, and everything seems to be working well. The last time though, when I had J & B Appliance come out for a refrigerator problem, it took them almost three months to fix my refrigerator and they had to order parts. The man who worked on the refrigerator was nice, but it was so frustrating. He came out and supposedly fixed my refrigerator then it broke again.

The AC wasn’t cooling so I submitted the claim online with AHS. They sent someone out from Total Air Care and everything was satisfactory. The technician checked the AC and put more Freon in it. It works now. He was very polite and evidently knew what he was doing because it didn’t take that long, and he was very thorough. I would use them again. I’ve had American Home Shield for years and I’m very satisfied with them. I’ve never had a problem. I’ve never had another provider. I stuck with them. I’ve had them years ago in another house and I’ve had them since I moved back into my rental unit.

I called AHS about my refrigerator and they sent out MR Service. The tech was excellent. So far, we've been extremely happy with Home Shield.

Submitting my claim with AHS was quick and easy. I did everything online and it was pretty self-explanatory. I set the appointment up on an evening and the contractor was out the next day. They fixed the issue and were in and out really quickly.

American Home Shield's claim submission process has improved dramatically over the last few years. We’ve been customers for some length of time and we’re very satisfied. They’re doing a good job right now. When our AC wasn’t working, we contacted AHS and the response was prompt. The individual they sent out came fairly quickly and was quick enough to give us a good service. He was knowledgeable and we were very satisfied. He was with Qualified Service Systems.

We originally had AHS for about 10 years and we dropped for a year, and we just picked them back up again. Submitting a claim with them has gone very smoothly. We place the order with them, they send out the request to local appliances and they take care of it. Only one time though, we had to call the company to check if they were coming, but it was during the COVID incidence, so everything was going a little crazy. But other than that, every claim we've ever submitted has been handled smoothly and effortlessly.

My air conditioning unit went out last month. It stopped cooling. I put the claim in on a Thursday night and the guy called me first thing Friday morning even before 8 o'clock and was out Friday afternoon. It was fixed by the time I got home. The house was already cooling and it was freezing by the next day. He was great and AHS has been phenomenal. They worked with me. When I initially put in the claim, I wanted my locks changed, and unfortunately, due to COVID, the guy couldn’t come out. I had to cancel because by the time he could, I’d already gotten a security system so I no longer needed my locks changed. They were nice enough to refund me my money.

I had called for a service of my microwave on April 15 2020, and after a month they had scheduled us for a service. They showed up, took a picture of the microwave and never showed up anymore – not until the following month and now it is June 12 2020. No service done, customer service is located in the Philippines. Minimum waiting time for your call to be answered is 2 hour and 35 mins, not recommended. The company is a scammer.

We've been long time customers and our AC went out a Wednesday. When we called they told us they couldn't get anyone out till Friday. It's 90+ degrees in Texas and we have a newborn baby. We had to scramble to try and figure out where to stay where it would be safe until Friday. And the time frame they gave us was 8AM to 5PM. Like I have nothing better to do than sit around in my extremely hot house waiting for the technician.

Mich Tech was here today. They were great. I would like my refrigerator replaced, but they fixed it. We’ve had several claims with American Home Shield. With the coronavirus, I’ve been waiting for someone to come for a second opinion on the fridge for three weeks now. When I took my initial call with American Home Shield, the woman told me that if I wanted to replace my appliances, American Home Shield would be willing to offer me a buyout of the stuff I was getting rid of. That was what the impression I was under but that does not seem to be the case.

I’ve seen pros and cons for American Home Shield. There are some people that hate them, but in my personal situation, it worked. I just bought this house in January and I had an outside spicket on the back side of my house. The outside spicket was working and it has a shutoff inside but when I turned the water on on the spicket out front, there was no water flow.

American Home Shield sent somebody from PHD Mechanical for a plumbing issue. The first time they came out there they thought it was one thing, but as soon as the water came gushing out they knew it was something else and they did a phenomenal job. There were a number of times they were here, and I really, really like them. They explained a lot to me.

I submit claims online and by phone and both give good service, but I like to ask for a specific contractor, United Air Temp, and I have to do that over the phone. It would be nice if I could do that online. Other than that, every contractor Home Shield has sent out has been good and everything’s been good every time I’ve had a claim.

The garbage disposal ate a kitchen towel and the contractor knew exactly what it was and got right to work. I was locking the door up and getting the dog out of the way. By the time I got there, he was ready to walk back out the door. He was a really nice guy and very sweet. AHS seems to be responsible, reasonable and doing a good job. They have not refused to fix anything that needed to be fixed.

I was not impressed with the contractor. All Valley Appliances came out multiple times. The ice maker was broken so they supposedly fixed it. They came back again because it was broken and not dispensing ice. The guy that came out said that they didn’t expect the part to break. He’s coming back again with another part. They came out to do our washing machine too and after multiple times of trying to fix it, the guy was saying it was not balanced, AHS ended up sending it for a second opinion, and the second opinion people fixed it. They don’t know what they’re doing. If I have to call with a claim, the people don’t understand me and sounds like they’re in another country somewhere and I don’t understand what they’re saying. Other than that, the coverage is fine. I like the fact that it’s one service charge whether it’s one appliance or three.

When my toilet was loosened, there was a misunderstanding at the beginning between AHS and the contractor. However, the guy who came was amazing, courteous, professional, and did a great job. My toilet got fixed. AHS has never given me a hassle about anything that was wrong. I just paid my deductible and that was it. They are also really fast. Even emergency-wise one time with the air conditioner, they got that taken care of right away. Here living in Arizona when it gets into the 100s, it was very appreciated.

American Home Shield is easy and it seems pretty cost-effective. I called them when the air conditioner wasn’t blowing cold air. It was right after the holiday and they were able to send a technician out pretty quickly. The technician was awesome. He was really good and it was a very simple fix. I appreciated him being honest ‘cause you'd have no idea when that kind of thing would happen.

I like AHS. So far, the service I've gotten has been really good. However, every time I call them, the customer service would take a minimum of 40 minutes. Now that I work from home, I just turn on the phone, I sit there and do my work. The right thing should be the customer leaving a message and AHS calling the customer back. When the whole line was freezing on my AC, the contractor came here to fix it. Now I don't see any freezing anymore.

AHS is satisfactory. Their rep was courteous and professional. The contractor they sent was very good.

I've had American Home Shield for a very long time and I have two properties, so it's twice this time. Some contractors were good, while some were not. If it wasn’t good, I would contact American Home Shield and we’d get it figured out. They're very good and I've recommended to a lot of my friends who have a lot of appliances in their home.

Our heater didn't come on and after I made a claim for it with AHS, a technician with United Air Temp came out. He was very professional and fast. He got our system back up and running. This particular service went fine. I liked having coverage with AHS. It's kind of a guaranteed known charge to get somebody out to look at things. A complaint I would have is that the replacement costs that they come up with are not always realistic. It helps but it's not a full replacement. A little over a year ago, we had to replace our furnace downstairs. The price that AHS wanted to give us for the replacement was not remotely possible even for equipment only, not to mention the labor. When we presented them with that evidence, it got us nowhere so we took the money and it helped. Other than that, I've recommended AHS because it's useful. But that doesn't mean I'm not still keeping my ear out for companies that may provide better replacement values.

The customer service of AHS was outstanding. They do everything they can to accommodate and try to be helpful, even when I'm angry. I'm upset at this point. But they're fantastic. Mr. Fix It was great too. He knew it couldn't be fixed ’cause when he came out, he said the dishwasher couldn’t be fixed. I thought he was gonna submit that to American Home Shield, but they decided to order a panel instead. He brought the panel out but the thing still doesn’t work. The microwave needed a fuse, but because they couldn’t find the handle, they made me an offer on it, too. I told them, “You can’t keep sending him out here. He told me the first time it didn’t work, but you decided to send a panel out.” I said, “I’m not gonna keep doing this. You need to decide to replace it or make me an offer.” With this Coronavirus, I don’t want anybody running in and out of my house.

The house wasn’t cooling enough for me and Bynum Heating & Cooling came out. The tech was on time and was very informative. He told me different things, like what to do, and he was really good. I really liked him. He checked the antifreeze and said it was good. As long as it’s running, I’m okay and the antifreeze is up to par. Everything went very well. So far, everything seems good with Home Shield.

We got a report that our pool filter was leaking. We needed a running pool but the pool guy got shocked when he went to turn on the pool. It was easy and quick to submit the claim online. I like being able to click and file a claim and that gets sent right over to a contractor rather than having to wait to talk to a representative, report what's going on, and then them independently calling the contractor. The website gets rid of the middleman a little bit and things move faster. I was told Sunbright Pool Services would be contacting us within 24 hours. The website also provided their contact information as well. Sunbright's service was pretty immediate and professional. It was a great experience.

Our dishwasher wasn't draining and we filed a claim to American Home Shield. I filled out the form online and the website was fine. I've used it before. The contractor texted me and when he came, we didn't talk because he was wearing a mask and we were wearing masks too. I let him in, showed him to the kitchen and I went to the other room. Since then, everything has been perfect and the dishwasher has been fixed. American Home Shield is good. When we bought our house, it came with a number of appliances that were close to being near or past their expiration date. So, I wanted to make sure that we weren't blindsided.

Everything went wonderful with my recent claim with AHS. The contractor was great. He knew what he was doing. They came out right away, like the day after ’cause they had to go around my schedule. But after they ordered the part, it was about a week. He had to order a whole new ice bucket because the thing in there that makes the ice smaller broke. They did it really quickly. I now have an ice maker that works. I’m very happy with their service.

We had Sears come out one time and they’re horrible but the Fix-it Guys are amazing. They were out real quick. However, I am in question about AHS as my home warranty provider. They started calling 3 or 4 months before the policy was due for renewal. They constantly hounded us. Finally, one guy came here and told us they were gonna go ahead and renew it. I told them I needed to wait closer to the date. He told me he was gonna go ahead and kind of charge my charge card. It has been nothing but havoc. They can’t seem to get the right hand to know what the left hand is doing. I asked them how many times were they taking it out of my charge card and told them that I need it refunded back. Right now, I’m still waiting. That is my biggest complaint.

I went online when I noticed that my water wasn't coming out of the filter and the ice maker was not working. Submitting the claim was easy to do. The contractor sent me a text message and said that he would call me the next day to schedule. He came out a couple of weeks ago and told me that my refrigerator was fixed, but it wasn't. He came today and said that he had to order several parts for it because the temperature was 20 degrees. He was really nice and helpful though. Moreover, when he fixed the refrigerator, he also fixed the dishwasher.

A to Z Electric came out and the fix was actually just the little reset thing on the outlet in the garage. I didn’t realize one was even out there. I knew that they have the little reset buttons in the bathrooms because it’s close to water. But in the garage, I was thinking the outlet was way at the top of the ceiling, which I couldn’t see it. We were telling the technician one that did not work either and he checked that other one. Then I saw him pushing the button. Then he helped me with the other issues and questions that I had as well. He was very helpful and informative. He didn’t make himself stupid so that was good and everything is fine now.

Home Shield has come through, overall, but there have been some issues. We paid more than twice for the dishwasher and they kept throwing the ball at someone else. They kept bringing and sending people. They said it was a plumbing issue and then, it was an electrical issue. They couldn't figure it out and we kept telling them what it was because we use the dishwasher and knew it wasn’t working correctly. They kept saying that nothing was wrong with it.

I liked the contractor that came out for our recent claim with AHS. They fixed the problem. They made an appointment, and then whoever they assigned to it, called and said when they were coming. If they ended up running late, they called. Then they had a dispatcher and they kept in touch. AHS kind of messed up in the beginning. When I first signed up for it, there was supposed to be a free rekey, and the guy that answered the phone said I wasn’t eligible for that for 30 days. I paid for the rekey out of my pocket. Somebody was gonna see if I could at least get some of that money reimbursed, but they didn’t follow up on that. Then there was something else that was a little weird that was along the same lines. But after that mess up, anybody they’ve ever sent out was good except for one plumber and one electrician who didn’t solve the problem. All in all, I’m happy with AHS. I would renew with them.

The 2 men from Ace's Garage Door Repair did an excellent job. They came in and followed social distancing. They completely explained the problem. They said the spring on the right side of the garage door was broken. They even put it in words that were adequate to me where I could understand. They said it’s similar to car brakes. They wear down and can break. They said no brakes on a car wears out the same time so I could replace 1 spring if I wanted or I could pay extra and replace both. I told them to replace just 1 and they told me that was covered under my policy. They also told me they would let me know when they were done then I could test it out and see if that was to my approval. They cleaned my tracks and checked the sensors. They explained to me to make sure the sensors are clean all the time. They also explained what the metal clasps on the sides are for. They were very thorough.

It's a good idea to have American Home Shield because you never know what can happen and they have a good first responder so I would recommend them. But they should reduce the initial fee because whether there is a problem or not, I still have to pay the $75 and sometimes, a lower fee would be good. Recently, I had a claim and I felt like a fool because I failed to notice that there was dust over the sensors. So the technician came, wiped the dust off and it was gone. That was the only problem and I paid $75 anyway. That my mistake though. But altogether, AHS has been prompt and I've been happy with them.

For some reason, whatever temperature I put the AC on, it went back to a lot higher than it was. I left a message for The Right Guys and then the following day, they called me and told me thee times a person was gonna come. They came between those hours that were promised and took care of the problem. They were there for about 20 minutes and they fixed it. The result was quite good and I was quite satisfied.

Have spent the past two weeks without hot water. On our fourth plumber assigned by American Home Shield. Wait times to speak with customer service is minimum of 45 minutes, and we stopped at over 3 hours for another instance. Phone service staff simply read a script, and never actually resolve an issue, or mis-transfer your call multiple times. Once someone is on-site, they submit a review for AHS to approve, and then AHS orders the part/replacement. Without checking to see if it is in stock or not. Save your money, time and headaches and avoid this company. In the long run, you are better managing this yourself.

If you have time to hold for 5 hrs after being hung up on 5 times then this is your home warranty. You can only place orders online but if you need to speak to anyone about an existing order after you’ve paid your deductible, well have a razor handy to shave your beard. They suck!!!!

I have had several houses covered by AHS. Great company. Now they have just become a scam. Waited over 4 weeks to get my refrigerator fixed. Hope it works now. Needed pool pump repairs and the tech lied about the cause and said it was not covered. Almost impossible to get them on the phone. Waited on hold over an hour several times. Much better companies out there. Stay away from AHS.

I had an 'AC' problems. After two days, they couldn't find an 'AC' technician in my area that was available -- to service our request. AHS called me and told me that I could find my own technician and pay for it and they would reimburse me. The technician (that I contacted) came and diagnosed the problem and attempted to call them per their protocol. He was on hold with them for 45 minutes and gave up b/c he had other service calls to make. He fixed my issue (thank God) -- he called them a second time and was on hold for 45 minutes before he gave up. Now, I have to pay him $150 out of pocket and AHS charged me $82.50 for a service call that they didn't provide, they aren't paying anybody anything -- just collecting my money. They provided no service.

Had their service for 1.5 years. $60 a month and whenever something broke in the house e.g, plumbing stoppage etc, I would still be paying >$100 for a visit to the home from a contractor. Also charged $60 fee for cancelling service. They are a waste of money in my opinion. You're better off taking $60 a month and just setting it aside for home repairs as needed.

This company is the worst warranty company. They say they Cover things but there’s always fine print when it comes to needing the service. I had a toilet. They need a service. They sent a contractor who cut up my vinyl floor without asking and they refuse to fix up my floor which now my floor cost more than the repair on the toilet. I also had a problem with my air condition. They only pay $10 on a pound of coolant which $160 a pound. I paid them $100 just end up paying 200 and something dollars more for coolant. I have a leak but they won’t check the leak for the air condition and I would have to pay for all the coolant to be put back in. It’s a rip off.

The refrigerator was leaking and Ash Appliance Repair took care of everything so far. Their technician was excellent. He had to get a part and it took them one day. It took them a bit of time because they had to get back to KitchenAid. But I'm very happy with American Home Shield. Issues are taken care of real fast. I’m very satisfied with them. I have a couple of friends that’ll probably also sign up with them, too.

We bought our home 4 months ago and the seller paid for a year of home warranty, so that is a positive. I was happy with it until I had a problem. Our hot water heater began leaking extremely bad so I tried to set up service online and it said my address did not match what was in their records even though I had my zip code and policy number. So I tried calling them and it kept telling me that my wait time was an hour+ (I think that is a little extreme). I finally set it up with the automated services and had to pay my service fee upfront (I understand having to pay a service fee but not before a service tech is sent to my house).

Everything was wonderful with Airmax. It was very informative and very professional. The tech didn't take long to fix the issue with the AC. He knew exactly what it was. I put in the claim on a Monday and he came on a Friday. I wish it was a little quicker, but I understand what's going on with the pandemic. I've only had one issue with AHS. There was an electrician that I did not like. He took almost three weeks trying to fix something but never did. He wasn't very polite. He was very arrogant. He was not good. I had to go through some trouble, but AHS changed it. I told them to put it on my paperwork that I don't ever want him in my house.

When the sump pump broke in the basement, the guy who came was very professional. He was in and out in 20 minutes. I had a second guy come out that same day and I had a bathroom faucet that was leaking. He had to order parts, but he was back the next day and put in a new bathroom faucet in about half an hour. He then came back two weeks later when the side of my garbage disposal cracked. He did that in about 15 minutes to half an hour. He was a super nice guy.

Bestway Mechanical came out for a plumbing repair. I was very pleased with the tech. We had three problems. One was our shower leaked from the handle. And the second one was that underneath our sink, the pipe was leaking in our kitchen. And the third one was that we had a stopper that had come out. They came out and they fixed it. But it wasn't quite fixed. The tech came back out and he said, “I realized also, you've got a cracked handle here. So, we're gonna have to replace that.” And he said that fortunately, Moen replaces those for free because it has a lifetime warranty. He picked up a new one, which was very kind of him when he was at the Moen place, and brought it, and just replaced it, and left that replaced. And then, unfortunately, something happened. We can't get the hot water to get all the way off. When we turn it off, it doesn't get all the way back to cold.

There was some backup occurring. Every time we flush the toilet the water either wouldn’t flush in one of the toilets or it would. It would flush, but then it’d come out from the bottom, and then all of the shower drains would backup. Home Choice Services came out and snaked the pipes twice, but it just kept happening again. So, we had to have someone come out. They came right out, to check everything.

Filing claims has been a pretty easy process. Sometimes we do it online and sometimes we do it over the phone. This past time we did it online because of the virus and AHS reduced staffing of the call centers. The contractors they've used have been very nice, polite, thorough, and effective. There were some extra parts that were supposed to be for the vents for the AC's intake vents. They said they had to backorder those and I was waiting to hear more about that. AHS should be a little bit more creative about how the change in technology in the air conditioning unit when they move from the old-style technology of the now-banned compressor gas to the new style and what’s covered in the warranty with that stuff. I felt like the guy who was talking to me about this from Ambient Air have me a fast talk.

The contractor repaired my AC although we got some additional noise now, a couple of weeks later.

I got my AC unit when I moved in at the beginning of September of 2019. I knew that the unit had been older and some upgrades were gonna be happening soon. I had a couple of issues with heat in the winter but with the summer, everything was working okay. Then one day, there was no cool air coming out. So, I got someone to come out. He was the same person I had earlier in the winter. He was very professional and he wore a mask. He was great last time and this time, too. It didn't even take 30 minutes and the unit was fixed. It has been working great since. All in all, everything that I've had to have fixed, it's been super easy to contact someone at AHS either online or on the phone. It's simple and very efficient so far.

My air conditioner wasn’t working at full power and then the air wasn’t blowing out cold air. It looked like whoever previously worked on my AC unit didn’t hook something up correctly. I filed the claim over the phone and the representative said that the window as to when to expect the contractors would be normally between the 24 to 48 hours. But as soon as I put in the claim, H and J called me right back within the hour for the appointment. A gentleman came out and hooked up the compressor and it has been working fine ever since then. He was definitely knowledgeable about what he was doing and he fixed the problem so it was good. I’ve been living here five years now, and I’ve had a few things repaired and replaced. American Home Shield has definitely come in handy and helped to save me some money.

Sometimes I have difficulty getting through to American Home Shield when I submit a claim. There is usually a long hold when I make a call and would usually be for about 30 minutes at least to reach a person. Sometimes it's longer. If they could answer their telephone instead of having to hold for so long, that would be wonderful. Most of the time, the contractors they send out are fine and they can fix the problem. But there was one where I called AHS about a problem I had with my refrigerator and a gentleman showed. He didn’t know what was wrong and he was gonna leave so I asked him to show me how to do something with the refrigerator. He told me to look it up in the owner’s manual and he left. I just called another repairman that I knew and had used before. They came out to fix the refrigerator. That experience was not a typical one though. I had a claim where AHS handled it fine and they sent out Dill Appliance Repair.

American Home Shield is marvelous. The claims process online was awesome and then Silver Dollar came out in a couple of days. They supposedly fixed the part on the outside unit and then a couple of days later, it was doing the same thing. So, I called the technician back. He came out and fixed it. He told me that the units inside were replaced in 2015 and it didn't have a P-trap. So he would be coming back on Wednesday to do that. He also said that wasn't covered by AHS so I'd have to pay for that out of my pocket.

We had a clog in the kitchen sink. I was on hold on the phone then I decided to go to the American Home Shield website to submit the claim. It was faster. I didn't need to talk to anybody and I got a phone call afterwards. It was pretty painless. United Air Temp were amazing. They came twice and did the job. It was perfect. Overall, AHS works wonderfully. I've used them a couple of times, and it's been great. No complaints there.