American Home Shield Reviews

Our sink wasn't draining so I called American Home Shield and everything was smooth when I was submitting the claim. The contractor came out in a couple of days and it was fine with the tech when he came out. He evaluated and said what needed to be done.

I recently bought a house and it was standard to change the lock. I made an online claim for that and American Home Shield's website was very easy to use. The only hiccup I had was my realtor was paying for the service for me. I had to give her my log-in information so she could log in and pay on my behalf. Otherwise, I had an amazing technician who came and changed my locks. It was really easy and he was in and out. I had an all-around pleasant experience. American Home Shield was great and did exactly what I expected them to do.

I had no electricity on a wall in my living room and I submitted a claim for it over the phone to which I immediately got through to somebody. Since it was electricity, somebody called me back and was out the next morning. Electrical Services was the assigned contractor and they handled the claim great. It ended up that there was a plug that was stopping a circuit from going through and so they replaced the actual socket. The electrician also explained what he was doing, why it happened, and how to prevent it from happening again. I wish I remembered I had American Home Shield's coverage when the other things have happened. Nevertheless, I recommended American Home Shield to somebody the other day.

We had a problem with the toilet where we had to flush it more than once for it to flush. Our garbage disposal wasn’t working, too. I submitted a claim to American Home Shield online. Their website was user-friendly. The technician from Mr. Rooter Plumbing was excellent. He came in and took care of the problems.

Having a warranty for our property has been very valuable thus far and I've used it many times. When our dishwasher was leaking all over our floor and the handle to shut it was broken, I went online to put in a claim for repair to American Home Shield. Navigating through their website was straightforward and I didn't have a hard time. Getting a contractor out had to be within 48 hours. We had a fine interaction with the contractor. They were professional and I didn’t have any problems with them. I was on the phone when H.A.R. Appliance Repair's technician came by but I showed him what needed to be done. I had talked to him on the phone prior, and he had described what needed to happen. Since he left, everything’s still working fine.

We have several houses with American Home Shield and we have been with them for a year now. We mostly place our claims online but whenever we have questions, their reps have always been very professional and they help us. We are satisfied with the service so far. Their contractor responds within 24 hours and they will come back if they need to. They will also tell us if they need to place an order then they will let us know whenever they come back to fix it. I would recommend American Home Shield.

I submitted a claim to American Home Shield online when my dryer was not working. I love their website. The technicians that came out got the problem all fixed and their service was fantastic.

We own three homes, and we have American Home Shield currently on our three houses. I go online when submitting a claim to them and usually the same day, someone reaches out to us and schedules an appointment. Our icemaker stopped working on our refrigerator and AHS sent their contractor, Air Squad Heating & Air Conditioning, LLC to come out. The contractor was great. Any time we’re ever in contact, it was always positive and very good. Our other home in Las Vegas had a problem with the washer then the toilet had a problem. AHS' contractor came out and fixed them. The icemaker is working great. We're very happy. I highly recommend American Home Shield. Even if we have rental properties, it’s nice to have a warranty, so we don’t have to worry about anything. The contractor will just come out and fix whatever we have.

I had an issue with the plumbing guy who came. He didn't know where to unstop the plumbing. I was sitting there, and if he had really looked, it was right outside on the front side of the driveway. So, when he stood aside, he said he didn’t know what to do. And he went out a couple times trying to figure out what to do. He said we may have to take the toiled out and then he said if he took the toilet out, he would not be able to contain it because it was too large to fit into my house. So, he said he might have to dig the brass up. I thought it was Christmas Eve by that time and folk would be coming over for dinner. By the time he got there, it was almost 3:30 and he was not able to do it. So, I made a decision to call Roto-Rooter. When I called Roto-Rooter, it cost me 240 something dollars.

I’ve always had really good luck with all of the companies that American Home Shield has sent us. We’ve had the same people for a number of years. This last time, however, they sent out somebody totally different, who were just standard. They just came in, took pictures, said it wasn’t their problem and left. So, I called AHS and we had a discussion on getting a second opinion.

My AC went out and we paid $75 for the repair. But we had to stay in a hotel for one week, which we also paid for, because American Home Shield didn’t have anyone to come up right away and fix our AC because it was very hot. We also paid for Freon which didn’t work. So the second time it happened, they said that somebody would have to come every six months to check our unit. They charged me for $300 something but after one month my AC messed up again.

There was something going on with the LED lights inside our fridge and with its panel and I think there was some issue with that. I called American Home Shield up and their reps were professional to speak with. They told me what company was gonna come out. The company called, made an appointment, and came out. But I was not impressed with them so AHS sent me another company and that was Texas Gulf Coast Service Center. They did a good job and the problems were fixed.

Worth the read for detailed account of the headache of working with this company - all factual and with documented proof along the way: I experienced a roof leak shortly after moving into my new home. I called for a contractor to come out to my home. They informed me that there was only one they approved in the area. After calls and texts, he did not return any. Home Shield stated I could use my own as this was an emergency, but not until they spoke with him. This took him >60min wait. After being told he could complete the job, they said a check would be mailed within 2 weeks. This was 11/2/2018.

My first-year premium was $30.99. My second-year premium was $31.99. My third-year premium has gone up to $36.99 with no explanation as to why there is such a large increase. I used it once in the last year. My policy covers 10 appliances. I am currently on hold, trying to get an answer to my question. I've been on hold for 25 minutes. Also, I found out last June that no changes can be made to the appliances that are covered until your policy is up for renewal. So, when I purchased a brand new heating/air conditioning system in June, I wanted to remove those "appliances" from coverage as I would have at least 3 years coverage through the company/manufacturer. I was told to wait until February 2019, my policy anniversary month. So, from June 2018 through February 2019, I am paying for coverage for my AC/Heating when I don't need the coverage.

Zero stars: I would not recommend using American Home Shield as your home warranty provider. Nor would I recommend the Hornet Appliance Services LLC. I have been trying to get our oven fixed under the warranty since November 2018. You can't ever speak to anyone at American HS. You're on hold for hours. Hornet is the opposite they get on the phone fast and get off the phone fast, they talk over you and don't listen. Hornet has been out 4 times. Twice just to say, "It's broken and we need parts." The exact same parts they replaced the first time and said it was fixed.

I called in on May 15, 2018 and canceled my contract. They continued to charge my credit card May-November 2018. I called numerous times to “cancel” my contract every month that I was charged. Every representative assured me it was cancelled and my credit card was removed. This was not true. They would charge me again the following month. I asked for a refund since they were not authorized to charge my credit card. No one can help me except the Retention Department. They have been ignoring my voicemail messages for one month. I cannot get a supervisor or another customer service representative to help me. They refuse to give me anyone else except Tammy who was assigned my case. Tammy does not call back and the company thinks it is acceptable to charge a customer’s credit card without permission or authorization. This is theft and fraud!

They say they will fix or replace. They didn't fix or replace my oven. They came out once and recalibrated the temperature, but it still wasn't heating properly. They came out a second time and said it was heating hotter on one side, but they couldn't do anything about it. So, I paid $135 in monthly charges and $125 for them to come out. So I am out $260 with nothing done. I definitely don't recommend them.

I have been with American Home Shield for many years. I submitted first service request for refrigerator fix. It has been 3 weeks, not fixed yet. To reach them, you need hours. They do not have any time frame when it will be fixed. After almost two hour discussions where one call, they just hung up, they are so generous to offer $60 reimbursement and asking me to go and find a rental refrigerator and transport it to your house and return it back and send us receipt, we are SO GENEROUS WE WILL REIMBURSE YOU $60... WHAT A GREAT GENEROSITY!!!

STAY AWAY from this warranty company! I have paid $50+ dollars every month for 2 years and have never made a claim. We were completing some work in our home and our construction worker brought our electrical service line to our attention. The wires insulation is cracking and weathered pretty badly. No big deal. I have a home warranty and in my service agreement it says I have, "Electrical coverage.” (See attached contract photo). However I was wrong! They only cover the electrical located on the inside of your home... That’s funny, where does it say that in my contract, oh that’s right it doesn’t!! This company “says” they will cover your A/C and your doorbells, aren’t some of those components located outside? I’m confused!?!? Apparently they pick and choose what’s covered according to their terms and conditions. Definitely searching for a company who stands by its consumers and honors a contract without small print!

I paid $800 for AHS warranty in August 2018. I filed my first claim related to roof leak. I was instructed from AHS rep to contact Roof RX reps to come out to inspect and provide an estimate, max AHS will cover is $1000 per occurrence and rest I have to pay out of pocket. Per Roof RX policy we are only limited to work with their contractors (this was not disclosed properly to me when we obtain AHS). Besides poor disclosure, Roof RX $2700 estimate was ridiculously high (way over fair-market). I assume so they can make up for $1000 coverage. I had another 3rd party Reputable licensed insured local Roofing company come out to provide a TRUE fair market estimate which was $1,100.00. Also the scope of the proposed work was more than Roof RX proposal! This is not fair business practice in my opinion!

Terrible, terrible customer service. This company will cancel your appointments the very same day of, take an hour to get to talk to a service representative, ignore the requests for service you submit to them for weeks on end... a disaster in every way. They are really good at taking your money every month, though! So if you want to just burn money and waste your time, American Home Shield is the company for you. Stay away and save your time and money, and find quality service from another company, because AHS is the WORST.

The power on our oven, the microwave above and the wall would come back on and off, so that it looked like there was a short there, but the electricians came in, changed a thing or two, and it seemed fine. I love American Home Shield. We got referred to them by our neighbor, and we have referred out to other people about them too.

My sister-in-law has American Home Shield and she told me about it. I recently just got it and I’m going four months with them. So far, I have had a great experience. I submitted a claim online and I loved it as well as the turnaround time. It was perfect. The claim was for something so small and I felt bad because we just went through the troubleshoot. It ended up being that the breaker would jump and that was solved quickly. The technician they sent was very good and professional. Everything was done well and I've recommended American Home Shield to a couple of people. A few of them have purchased the accounts with them.

When I closed, the broker's company gave me a contract for one year from American Home Shield, and that was in November of last year. However, I don’t like American Home Shield. They have the worst customer service I've ever experienced in my life. It's terrible. I had a refrigerator that started to go bad on December 9th. They immediately responded and sent a technician out to my house. The tech made a few adjustments but said he thought it was failing and should be replaced. He reported it to AHS. I tried to talk to American Home Shield, but I could barely understand the rep and she couldn't understand me. She was reading a script and it was a totally scripted answer. I asked to speak to a manager and I got, "He's on the phone," or "He's away."

American Home Shield is doing well and I would highly recommend them. My experience whenever I have to submit a claim is fine. Ray Stovall Plumbing came out for the claim I submitted regarding the wax ring that was probably worn out, causing leak from the bottom of the toilet. The contractors were pleasant and nice. They got the job done and were gone.

Our microwave oven was not heating and we submitted a claim with American Home Shield online. Their online site was very simple to use. I just had to say what the appliance was, and then people called me right away. That was good, although they could put in their site a quick “What seems to be the problem?” And I could say, “Not heating” just so they would know.

I had a small water leak in the area of my pool pump, and American Home Shield sent Competition Pool & Spa Services. It was the owner of the company that came out, and he was fantastic. The communications were good. He called me in a timely manner, and it was over the holidays, and he fixed the problem very quickly. So, my overall experience was really good on this call. I called the claim in on the normal line and did everything over the phone. It was all automated, but it was really easy.

I finally had my house rekeyed. American Home Shield's contractor was able to come out and rekey all my doors. Their tech was great. Usually, I submit my claims over the phone and AHS helps me quickly. People should look into their service.

The claims I've submitted with American Home Shield have always gone smooth and easy. The only thing that took time was the air conditioning. I live in Texas and everybody doesn’t wanna have air conditioner issues here. One night, I submitted a claim online for my dishwasher that wasn’t draining and then the next morning, All in One Appliance called us. It was quick. The contractor was awesome, personable, and informative. He was nothing like the people I get sometimes who judge and say, “You should never…” He explained some things and also gave some cool tips and little facts that we don’t know we should do. Everything has been perfect since the repair. All in all, American Home Shield has been a lifesaver on a couple of occasions so it's definitely something I'm glad I got. Having to actually pay for air conditioning or any of the other stuff that have gone wrong in my house would have been rough.

I filed a claim online for a problem with our freezer and the AHS site was super easy to navigate. It got the job done. AHS had Optimum Appliance as our contractor and a gentlemen came out from there. He was extremely pleasant and was right on time. He took his shoes off, came into the house and asked me to explain what was going on. I work out of my home so I went back to work and left the gentleman to do his thing. He just called me back when he was done. He took care of our freezer problem in less than 20 minutes, and we were up and running. It was a fantastic experience with AHS. It was nice to have it available to me.

I purchased the policy from American Home Shield in November and I could have used online to specify the problem that I have but it was the first time. Since I am not American, I thought it was better and comfortable to file a claim over the phone. The pipeline was cracked on the outside of the house and I had the same faucet attached to the front of the house. My husband had a part that was attached to those and I can use the two hoses. The gentleman said that they were not covered but he fixed the water pipe and he was on time so, I’m satisfied. I also had a leaking faucet and I asked him to take a look at it. I did not request for that initially and he said he could not do it. The customer requested only two and once they get there, they are five. I understood what he explained to me and so, I don’t have any complaints.

I get great business from American Home Shield. Filing my claim with them online for my leaking faucet was easy. The contractor took 24 hours to contact me. He was on time and expedient, but when he got ready to leave, I pointed out to him that the problem wasn’t resolved. He claimed that it was, but when I turned my faucet on, it was still leaking. He was not able to resolve my issue. American Home Shield is good and worth the money, but they don’t check the companies that they contract with. A lot of times, the companies are not reputable. They have bad reviews on the computer and with Better Business Bureau.

We had a burner out in our stove. It happened, unfortunately, right before Christmas, where we were baking and nothing happened. And then we were all caught in everything else and then we got Prestige Appliance Repair Services in after the fact. Submitting the claim through American Home Shield was easy. Since we put something through, someone contacted us within 24 hours. It was a great experience. The contractor was friendly, got here on time, get to his job, and cleaned up. I had no problem with him. Now, the oven works like it did before. It was a really good service, so I appreciate the contractor fixing it.

One weekend, there was a gust of wind and it tripped a sensor in our HVAC unit. I submitted a claim to American Home Shield online and navigating their website was quick and easy. Then, the technician from Joe Cool's Cooking and Heating came out and he was great. It was not even a 10-minute fix on our heater.

I have a rental property and American Home Shield was recommended to me by my niece and in the last month, AHS has done four different things for me. There was a leak in the bathtub, a leaky faucet and leaky toilets. The last time, they sent people out who did a good job. They made an appointment and they were on time. They saw the tenant and fixed the job. My main problem though is communication. I have had plumbers and other service people who couldn't fix the job and they'd talk to the tenant but the tenant never talked to me, so I didn't get the information that I needed to know to get the job done right.

Our sink was messed up. We had tried everything we could to get it to drain, and it wouldn’t so we called American Home Shield. The technicians called, scheduled a time, went out, did it and it was done. They did great.

Everyone should have a warranty. If you own a home and if you have expensive equipment and appliances, it's very important for you to have a warranty. Every month, I pay about 60 bucks and let's say every year I end up paying $600. It's possible that I may not use the warranty for a year but next year, a $2,000 expense could suddenly pop up. Plumbing, for example, is a common expense and American Home Shield covers a lot of plumbing expenses, even the most basic ones like a flush handle. The warranty is a really cool tool to have.

We had a light switch that had a short in it for quite a while, and it finally completely blew. And when it did, it took several plugs and a couple other light switches out. My significant other called American Home Shield to file a claim. The technician from Burgess Electrical called one afternoon and they were out here within the hour. They said it was a circuit box where a bunch of circuits was wired into that one section, so they replaced that. They had it fixed within an hour and a half. Their service was awesome.

I had good experiences submitting claims to American Home Shield and I always do it over the phone. The representatives are always friendly and knowledgeable, and if they don’t have any answer, they find one out for me. The only thing that I don’t like is when I call and talk to a representative, I'm being told that I can submit the claim online. I don’t like that because I have a habit of screwing things up when I’m doing them online, so I prefer to talk to somebody. But other than that, the contractors they send have been really professional and I have no issues with any of them.

I called American Home Shield over the phone but I had to go through the prompts which I don't like. I was also trying to explain to the lady something and then, she accidentally hung up on me. They should have a representative call me back. But they never did so I needed to call them back again and it's taking a long time to get in touch with somebody. Still, it was nice when the techs came out. They took the problem and told me they'd get back with me. Thereafter, they went online to order the part.

I have been with American Home Shield for a few years now. We have a dripping shower and submitted a claim to them, which is still open. We've had good interaction with the contractors, but I haven't been very impressed with AHS' customer service in the past. They need to hire more people so when we call in, it's not as long of a wait time. They must take accountability when the issue's not fixed correctly and follow up with the company. It shouldn't be on me to follow up with them. It's the point of their service.

The fan motor and control panel on our AC unit and heater went out and so I gave American Home Shield a call and submitted a claim. It was an easy process and I prefer it getting done that way over doing it through the computer. A repair company was assigned to our claim and the service that we have received from them was good. The contractors who came were great. However, we had a little bit of a mix-up and the repair took a bit of time.

I filed a claim online to American Home Shield for the hot water heater. Their site was easy to use. The contractor who came out was very professional and very good. He was friendly, explained everything that needed to be done and he cleaned up after himself. I would recommend American Home Shield.

I had a claim with American Home Shield regarding my refrigerator and submitting that claim over the phone was easy. The refrigerator guy sent was very good too. He didn't take long at all and the refrigerator has been fine since the repair. It was a very good experience. I would recommend American Home Shield.

H&C Electric came out for a claim but I just needed to flip my breaker back for the half of my house that wasn’t working. I tried but my breaker was not in English and I guess I didn’t know how to do it correctly. So I thought there was more to it than that. But it wasn’t. The guy basically came, flipped the switch and left. This thing was very easy and straightforward. I filed this claim over the phone and that was pretty smooth as well.

We had an issue with the washer and the techs from Appliance Rescue came out numerous times but they couldn't get it fixed. On the other hand, the gentleman from Service One Appliance was very good. He was the second one who came out and he was very knowledgeable. That was when things started moving quicker. Even though the contractors were nice, my experience with American Home Shield wasn't great. The whole process took a long time and I was without a dryer for two and a half months.

We chose American Home Shield for the reviews and the price, and we’re very happy with them. We got it as part of the new home contract and we will definitely continue our contract for next year. We had some leak when I submitted a claim online and that experience was very good. Within two days, iPlumb came to find out where the source of the leak was. They were very good people. They were professional and the repair helped us with the shower.

They are designed to defraud, not to fix your problems. I made tenths of calls but were denied leaking heater replacement, although it had to be fully covered. They cited "necessary modifications" for which I had to pay them, not the opposite! DO NOT Recommend!

I had a repair and it still isn't fixed and don't even know when it will be and have had 3 companies to do it repair and one hasn't even shown up, one wants me to contact them to set up a time and the first one wants to take 3 weeks to repair. I have waited on hold. Had call backs, been cut off and had to call back and wait even longer. I need my refrigerator to work, not get some fly by companies who don't show up.

In Feb, 2018 I placed a call to AHS regarding my ice maker on my six yr old Whirlpool refrigerator. They dispatched a local company to fix it which they ended up replacing. Recently, water has been pooling at the bottom of my refrigerator. We moved the refrigerator and it looks as though the water line is pinched and now worn and may be the cause. I was on the phone with AHS for two days getting the runaround. I was told multiple times by a customer service rep that he needed to speak to his supervisor regarding a service re-call.

Updated on 02/08/2019: Here I am again. As previously reported I called to cancel my policy effective December 16, 2018. Much to my surprise I receive a notice of billing for January 2019. I called again on January 17, 2019 to emphasize that I had canceled my policy effective December 16, 2018. Again today I received an email indicated that my January 2019 bill was past due. To anyone reading this, do not sign up for this service. It is the worst company to do business with. Believe me.

I've been a customer of American Home Shield for a long while. My heater quit working. They sent a rep who determined total replacement of one of the HVAC units. I had top of the line Carrier unit. AHS replace it with non-brand name. It took them 2.5 month (blamed the delay on their contractor not submitting the report) to complete the job. It was painful. I fired them.

Updated on 01/19/2019: So I wrote a bad review here because I have been weeks without the use of my dishwasher. I complained by calling the call center and was hung up on again and again. After complaining here at CA the AHS PR department responded on here to ask me for my contract number and contact to follow up...so what happened? They contacted to verify number...days ago. No more follow up, no more action and I am still without my dishwasher. Rubbish service.

American Home Shield is a scam. They have horrible service, work with shoddy vendors, and have subpar customer service. Our dishwasher broke down the day before the Christmas holiday and now the company is telling me they won't have our part in until January 24th - a full month later. This is after sending the WRONG parts and having to take a day off of work for nothing. Sadly, this is the same experience I have had in the past with AHS. Upon calling customer service I have twice been put on hold and then hung up on. They clearly are only capable of saying "we are not liable for that." Best to find another company.

My mother does business with them, she's not really tech savvy. Our dryer needed some service and she called in Sunday on the house phone to request a service call. She has her monthly payments auto pay through her bank, but they asked if she wanted her service charged to the card they have on file or a different payment. She told them a different payment, and then proceeded to give the payment information. It's Tues and she went to check her bank acct and it was overdrawn due to them charging the payment on file rather than the one she had given them when making the service call.

We had a clogged pipe (supposedly covered by the policy). Called it in, plumbers came out but had some difficulty getting to the clog. Had to take the toilet out. This is not covered and so we ended up having to pay 200 out of pocket along with the 75 dollar standard fee for putting a claim in. This company wiggles around ever having to fulfill its obligations. Loopholes galore in the policy to get them off of the hook. If you want to waste your money, go with AMERICAN HOME SHIELD.

I put in a claim online with American Home Shield due to our washer starting in the middle of a cycle when turned on. And then, someone reached out to me immediately. I had a very good experience with the contractor that came out and he knew exactly that the issue was the timer of the machine. He said he would place it on order and get back with me as soon as it comes in. He wasn't here that long, and when the parts came in, he put it right in. And the machine now works fine. I'm totally satisfied with AHS.

American Home Shield's website is user-friendly. I had a leaking pipe and the timeliness of the service was good. The customer service was good, too. Plus, the contractor fixed the leak in one visit. I would recommend this company.

I have six kids and I like to file claims when it’s late at night. Submitting a claim online with American Home Shield is more convenient for me than just sitting on the phone and worry about waiting. Except for one time when the system was down online, I had to call and wait for a while. It has always been a very easy process and I’ve never had issues with any claims with them. Recently, the hood vent on my stove wouldn’t come up out of the counter and AHS sent people to fix that.

We've had American Home Shield in our previous place and we've been with them for a couple of years now. So far, everything has been fine. They have been quick about getting contractors out to us. When a couple of our outlets weren't working as we were having a GFI problem and I couldn't figure out where it was, my wife submitted a claim to American Home Shield and the contractor figured out everything quickly. The contractor who came out was really nice and friendly too.

I submitted a claim to American Home Shield online and the website was pretty great. I liked that. It was pretty simple and easy to use and I got an email really quickly to say they got it. That's better than having to call in. H&J came out on the 27th and I had to call them back. When the guy was here, he seemed like he took care of it and it worked well for the next couple of days. But then I was backed up on the same problem. Also, I had gone online already and I had paid the actual whatever thing that I paid so, I paid twice. But the guy was very professional and helpful. He seemed like he was definitely trying to get to the bottom of it. I didn’t have a problem with the technician or even calling and speaking with the operators at the time.

I had a stoppage in my drain line in my backyard and I went to the American Home Shield website to submit a claim. Someone reached out to me in a day and the contractor was there as scheduled. They were professional, courteous and they got the problem solved in a reasonable amount of time. They had to run a snake down the pipeline. It took them a little bit because it was blocked but they did a good job.

I've had American Home Shield for a couple of years. I compared online the options that were offered for the price and there was something that stood out that made me select AHS. One time, I had a disposal issue on a rental house and I set up the claim for my tenants. I submitted it online and navigating their website was easy. A warranty is really valuable. I don’t have time to go fix an issue or find a contractor myself. So, I like submitting claims online and I’m done.

Our washing machine was leaking water. The gasket was broken on it. The contractors that AHS sent were helpful. They did a good job and were out within a day or two. Then they had to order the part which took another couple of weeks but it didn’t take long either.

My experience on claims to American Home Shield has been excellent. I get a quick response and good, timely service. I submit claims online and within a couple of hours, someone would get in contact with me. Stanley Plumbing came out when my hot water tank went out and the technician was very knowledgeable and professional. He was also courteous and very attentive to not make a mess. He went as far as wiping the wheels off of his dolly before he came in the house. I was like, “Wow, I’ve never had that before.” He should just keep on doing what he’s doing.

I needed a repair on my refrigerator, the ice maker, and the water. I had the water in the door from the outside. American Home Shield was really quick to get the repairs done and they worked on my timeframe, so that was very good. It was very easy submitting my claim online. The tech was very knowledgeable about the repair and he was able to do it in record time. He had replaced both the parts that I needed and the refrigerator's performance has been good since then.

When my air conditioner wasn't turning on correctly, I submitted a claim with AHS and my experience was pleasant. I did it online and to my surprise, that was all I had to do. I submitted the claim in the morning and by mid-noon, I had a response from a gentleman who said I would have another gentleman contact me that same day, and he did. And the following day, he called me before he showed up. He was very professional and he did a fantastic job. The heater has been working now.

We had a well taken care of. We submitted the claim to American Home Shield over the telephone and it was very easy. The ladies at intake were very nice. The gentleman who came out brought a team. He handled everything right away, inspected everything very quickly, and then he went about his business. He was incredible. I had no water, and his first concern was if I had drinking water and the ability elsewhere to use the toilet. He contacted American Home Shield to get approvals and he verified what kind of water issues I was having. Immediately, he got permission to start attacking my situation. He had to get the product, but he came back, pulled the well and replaced the unit.

When a toilet was backed up, I submitted a claim with American Home Shield and they were very helpful. I normally submit claims over the phone and it was fairly easy. On the next day, H&K Plumbing came out. It was two of them and when I asked them what was going on, they explained to me what they were getting ready to do, step-by-step. They fixed the problem and they were also in and out. I would recommend American Home Shield to everyone.

The thermostat on our hot water tank got messed up and had to be replaced. I filed a claim with American Home Shield and they sent out Plumbing Enterprises. The guy who came to our house was very good and friendly. He put things on his shoes before he came into the house and he answered any question that I had. Everything has been good since the repair.

When I submit a claim to American Home Shield, my preference is to call. I like to talk to people. When I called the last time though, it was like you talk to a machine. But that’s fine. Recently, my built-in microwave oven stopped working. The person from GE Appliances came and diagnosed the problem. However, he didn’t have the part so he ordered them. The following week, the parts were here, the tech put it together, and something happened and it stopped working so he ordered more parts. Then the third time was the charm. The technician was very knowledgeable and it wasn't his fault. It’s just something happened. He did a great job and he was very courteous.

I got American Home Shield as part of the home buying experience and I’m not fully aware of exactly what my contract with them is. I put in my first claim when I had an electrical issue with some equipment outdoor that was not part of the actual structure of the home. While I had to muddle around online, submitting a claim was a lot easier than I expected. It was also a pleasant surprise with the very quick response on Oz Electrical reaching out. My issue turned out to be not covered by American Home Shield but Oz Electrical gave me reassurance. My plan, if I were to take care of it myself, was verified. They couldn’t encourage me to do the work myself, which was not legal, but they were very helpful and very professional. Overall, the service provided by American Home Shield was straightforward.

The refrigerator wasn’t getting cold anymore and I did the claim to American Home Shield over the phone. The claims rep was nice. The contractor came out within a day and he had to come back but he was great. I’m not mechanically inclined and so, a warranty is very valuable. Plus, I could afford paying $60 a month. However, if I ever have to spend four grand on something, that’s a big hit and I can’t afford that.

I submitted a claim online to AHS for some electrical work in the kitchen. Their online site was good. My experience with the contractor all went very smoothly as well. He fixed the problem pretty quickly and it was very positive. However, I called one time for a repair and in the policy, it shows that it’s covered but they said it was not covered. They need to go over the policies pretty carefully and make sure that they’re updated before they send them out to the consumer.

I've had American Home Shield for several years now and for the most part, I find them to be a really good company and of good value. They get people here, locally, to come out and service in a reasonable amount of time. I am satisfied with them. I used to file claims over the phone, bust most recently, I did them online because I didn't have to talk to somebody and wait for a long time which was constant in the couple of times that I have had issues and called back. Also, in the past, some of their customer service reps were very rude. I would recommend American Home Shield. In fact, I've recommended them to several people. Their website was very user-friendly and the technicians that they sent out were excellent. Some years you don't use the service and you pay the money and you don't get anything, but when you do need it, they're there.

I make my claims with American Home Shield over the phone even though I have to wait. I don’t really like the online thing. When we had had issues with our dryer and washer, I called it in and was on hold for only a few minutes. I've held for some 30 minutes on some occasions. It can be a very long wait if it's a busy time. For this claim, a technician came right before a holiday. I called the day before. I was his very last appointment and I was glad he was there. He was pleasant and didn’t act like he was in a hurry to get on vacation. He was very helpful and tried to be very thorough. He left the place neat and clean. He was one of the best ones I had come from American Home Shield.

A glass in my oven door cracked and I filed that claim with American Home Shield online. The website was quite useful and everything was good. The contractor they sent was also very nice and professional. He came in, did what he needed to do and got the part number. The time frame for that repair was about a week and that was during the holiday too. So it probably slowed things down a little bit. But in a few days, the part came in and the contractor also came in and replaced it. Everything was great. I appreciate it.

The ice maker on our refrigerator broke. My husband called American Home Shield and submitted a claim. Within a day, a contractor from Expert Appliance Services came out and he was very nice. When he arrived, he told me why he was sent. He realized that he needed to order a new ice maker and so he did. He called back a couple of weeks later, came, and put it in. Everything has been operating perfectly since then.

We noticed a leak from the upstairs bathroom. We submitted a claim for it over the phone and it was a good experience. The plumbing contractor that came out was good but they told my wife that they don’t cover it. We had to do that and pay for it. Still, having an American Home Shield warranty has been going well for us.

We had a drainage problem in our kitchen sink and we called American Home Shield on Christmas Eve. They said it would be 24 to 48 hours before somebody could get in touch with us. They would send an email with the contact info for the person that’s supposed to come to your house. The day after Christmas, we called the guy immediately and he said he already got the information. He was planning on coming out to see us that day. He came and spent two hours trying to clear out the stoppage or the reason why the sink was slow draining. He cleared it out and he left. It was great. We call AHS to submit claims and it has never been an exorbitant amount of time that we had to wait on hold for them. We have had two claims and we’ve never had an issue with them. In emergencies and situations like this, it comes in super handy. They were responsive when we called them and they sent the information right away.

When I tried to call to renew my old policy with another company at 7:00 pm, the company was already closed. If they had been open, I may have renewed with them but I work a lot of hours and that was the suitable time I needed to get my policy renewed. But American Home Shield was open for me to set up a new policy. They had a short wait time, so we switched. The person who signed me up was very professional, helpful and very clear. They were available at a time that suited me. Although our renewal for the old policy was cheaper and the copay with American Home Shield is more expensive, the coverage they offer was better.

We like American Home Shield. We've never had any issues submitting claims through them. I do it online and my husband does it on the phone. We've only had to call them three times, and all three times, we've been satisfied with their service. The technicians' work also seemed good. We don’t have any issues except for the last one where the tech from 3 N 1 Heating and Air Conditioning had to come back, but that wasn’t his fault. The first time, it has been blowing cold air, but we had reset it and then it just started working when the gentleman got there. The second time, it just wouldn't get warm even though we reset it, so he fixed it. My husband dealt with the tech and he also said that he was very nice and professional. He actually enjoyed talking to him quite a lot. Additionally, he preferred the professionalism and timeliness of 3 N 1 compared to the first people that came out.

My toilet clogged up and it kept clogging over and over again. The one time I filed the claim, I did it online but because it was the same problem again, I called. Then the contractor, Murray's Plumbing & Heating, called the next day. The technician was good and fast. He snaked the drain and was in and out. Although the toilet clogged up again this morning, my husband was able to unclog it. Having a warranty is very valuable. If stuff was to break, I know most of it is covered. In fact, I’ve recommended American Home Shield to my friends.

What's the point to have the insurance?! They will give you any excuse to not to cover the service. We called to have service for stoppage at main sewer line and of course it is not cover. Funny. Thank you for worse customer service.

Ok, so we had American Home Shield for a while and we decided for our budget that is wasn't worth the money. When we had to change our debit card because of a security breach, we decided that we would just let the warranty plan go. We were on the automatic draw where AHS would just electronically pull the money from our account each month, like other accounts also do. We notified other payees of our new number, but when it came to AHS we thought, well, when they try to pull the amount they will see that account is no good, and cancel their service, done deal. Well, not so. We did not know that they were continuing to try to draw from that old card and then when they didn't get the money counting it as an unpaid account.

Having home warranty has been very beneficial to us as homeowners. My only complaint is customer service. The lack of follow through and long wait time to reach someone is frustrating. I have been on hold for over an hour just to speak to someone on several occasions. I have an issue that hasn't been resolved and it has been over a week and trying to get follow up is a pain. There is no online chat or email option.

Let's start with a they do not deserve any stars. Also ALL of their associates, including managers, are HORRIBLE! They DO NOT try to understand any of the issues, they were ALL RUDE, and think it is okay to wait at least 45 minutes to talk to someone. My dishwasher broke and it took me two days to get a hold of them. Since every time I called I had to wait at least 45 minutes to talk to someone, and the first two times I called I got disconnected. After talking to them they sent a company, that called to make an appointment. The technician that was supposed to come, never showed up! So we spent an entire day waiting and they simply never came. I called American Home Shield and all they told me was to call the company that was supposed to come here, I called them and only made an appointment for 3 days later.

It has been 5 months since I submitted a request for service on my dishwasher and the tech has been here to assess the problem. Tech couldn't get parts and he has submitted the information to AHS multiple times. Each time I call AHS to get update we go through the same run-around, them stating tech hasn't given them information, they promise to call tech and resolve issue. At least twice the phone rep has hung up on me when I pressed to speak with someone higher in the organization. They never get back to me. There is no mailing address, phone number, or online complaint site to file a complaint. We have been with AHS for years and were always satisfied with service on HVAC. Same tech does appliances and HVAC for us, and he says appliances are always an issue with AHS.

Cannot give detailed review because limit of 200 words but I requested service for the 1st time early Nov. 2018 because furnace quit. Paid the $125 service fee. Took 3 service calls to fix furnace. Each time it would quit again within 24 hours. Was billed another $125 for 3rd call for same furnace. The $250 I paid would have fixed the problem with correct diagnosis the first time if I had hired a contractor privately. So why have AHS insurance? After waiting on hold for an hour to ask why I was being charged twice, talking to two different foreign employees for another 39 minutes, did no good! Suggestion: If you buy this insurance, have the contractor sign a statement that he has properly identified the problem. Proceed at your own risk!

Before unit was replaced all duct work was working fine, but my master bath was disconnected. I had the ductwork check the same day, tech reattached the master duct back in place. They then replaced my AC unit when it arrived 1 hour later and all hell broke loose. My son's ductwork would not work, I called them, said it was a bad design on ductwork. BS, it was working fine before installation. Tech said it needs a scoop, no it needs you to fix your screw up. My electric bill was $487.00, they sent a another tech out, the original tech that installed unit, wired a wire wrong and it fried the wire, which cause me to run off of heat strips for 2 weeks. I had to tell the tech that I am suppose to get a doghouse, and he acted like he was not aware of it, big holes or gaps on outside of house for rodents to get in after he came back out to install doghouse.

Discovered a water leak on the main line (my side of water meter) to my house. After cutting off water, went to call American Home Shield around 12:30 pm. After multiple attempts (waiting on line for over an hour), decided to open a service request from website. That process went very well and had a confirmation from their service provider within an hour. But, after calling the plumber to confirm schedule, was told he could not come out for 4 1/2 DAYS! That is RIDICULOUS - was it AHS' expectation that I could be without water for that long?

My heat wasn’t coming on and I called American Home Shield to file a claim. I spoke to an actual person and our interaction was okay. I was given a timeframe on when to expect a contractor out, and they met that timeframe. They sent SN Heating and Cooling and the contractor was very good. Everything has been excellent since the repair.

I have 11, ELEVEN... AHS Warranties. You would think that this would entitle me to a basic level of service... So if you are coming to AHS purchasing 1 warranty beware. And if you are like me, coming purchasing a home warranty thinking that having your Air Conditioner or Heater covered is something that is ordinary and expected, THINK AGAIN! I have 2 houses, with AHS warranties, in between Meridian and Hattiesburg, MS. Both with AC / Heater issues that started and were reported at the end of November 2018 or beginning of December 2018. This is a huge area. They (AHS) do not have an AC repair company in this area. HOW IS THAT EVEN POSSIBLE???

Our septic system was backing up, so the pump went out. I filed a claim online with American Home Shield and didn't hear anything, so then I called. But, everything went fine. After that, it took a couple of days for the contractor to get in contact with me because he was really backed up. We had a lot of rain and when we get rain, it seems to cause us problems with the septic systems. The contractor was wonderful and very professional, though. We liked him. He notified us of everything that he was doing. Also, the work was completed timely and the part that was broken was all taken care of.

I had two things going on at the same time, which I failed claims for with AHS, and it was with the garage door opener and the central heating unit. The garage door opener was pretty simple. The spring broke and the contractor came out the same day and had the part. Whenever I reported it, they came out the very next day, fixed it immediately and had the parts on hand. They were real nice. But as far as the central heat it was a little more difficult.

My toilet wasn’t flushing correctly so I submitted a claim online to AHS. Their site was pretty simple. The contractor called me the day I submitted the claim to set up an appointment. Then the day of the appointment, he texted me 45 minutes before, and then he showed up. He came in, he looked at it, he did whatever he does. And then went back out to the car, called American Home Shield, and then submitted the report but it ended up not being covered what was wrong with it. This is my second time using AHS. The first time I used them, I had a leaking pipe underneath the house, and then the contractor they sent me couldn’t come for four days, so I called AHS and they got somebody out there the next morning. So, it was a pretty good experience.

I've been pleased with the responsiveness, the quality of the technicians, and how easy it is to place a claim with American Home Shield. I have them for over a year now and I have made four call outs so far. I submitted my claims online and the company is very good.

I’ve been very happy with American Home Shield. I submit claims over the phone and the only problem I have is the service in terms of calling and getting someone on the other end to respond. It’s a headache. Otherwise, the service has been excellent. Although it took two days for Metro Air to contact me when I had a problem with the thermostat, it was Christmas so I could understand why. The battery was dead and I did replace the battery but a panel was loose and the technician took care of that. Everything is working fine now. The technician was very knowledgeable and he sings quite well too. He sings as he works.

We've had American Home Shield for about three years and it has definitely saved us a lot of money. I’d recommend it to anyone. I called them when my refrigerator went out, and they called the contractor out, and then he determined that our refrigerator had gone out. And so, he told American Home Shield and then they let me know that it was gonna be replaced. And it was replaced a week later.

I had two issues within the few days of each other. One was for the washing machine and one was for the dishwasher. The control board of the dishwasher was dead. I submitted a claim to American Home Shield and I did it over the internet. Navigating their website was fine. However, they don’t sell the replacements anymore so I had to pay a little bit to get a replacement unit. I picked the model of the dishwasher and then it got delivered by one company and then installed by another one. I had to wait for the dishwasher to get delivered first, but the techs were out within a day or so. After the replacement, everything is good. Having a warranty is valuable since the house is 20 years old, and I’m on a well system. Appliances are sometimes older, and sometimes, you just need someone to come out and do a quick fix. Like for the dishwasher, it was completely replaced.

I like American Home Shield. It's not expensive. I've had it for three years now and when I have any trouble, they answer faster. At one time, it was 10 days, but mostly, it's one or two days. I feel good about the contractors that they send too. However, when the spring in my garage door was broken, the technician said my issue is not covered. American Home Shield just covers everything electric on my electric garage and not the spring, the door nor the metals. So, I paid for somebody to fix my garage. Still, I'm really happy with American Home Shield. I've told my family and my friends about them.

I thought American Home Shield was a good company and they do what they say they are gonna do. But evidently, American Home Shield doesn’t wanna put in a new heater system for me. When November came in and it got cold, I tried to get my heat serviced. It started working but then it quit. American Home Shield sent Total Air Care out and they have been out to my house eight times. They just left my house again and they said a board has gone out on my unit. It’s frustrating. If they're gonna warranty an appliance and after the third visit, they don’t get it right, they should quit doing the warranty thing.

A pipe was leaking in the utility room and we had Perfect Plumbing come out to take care of that. But as a result of the repair, we had a slight issue with a valve in the water heater, which caused a pressure therein. The contractor came back though and he fixed both of those and everything worked out fine. There was also a little delay on the contractor getting here, but that was a miscommunication between their office and the actual technician that came out to the house. Another thing is that we were being billed for a service fee, which has already been resolved, and every time I called to put in a service ticket, it showed the outstanding $100 fee within my account. That needs to be addressed. Nevertheless, the contractor American Home Shield sent was quite efficient and he did good work.

My water heater wasn’t getting hot. I called American Home Shield and the reps I spoke with were very friendly and helpful. Their contractor came and fixed the thermostat. I've used the contractor a lot from my air condition to plumbing issue and everyone that they've sent out was great and very knowledgeable. I had one issue with somebody and AHS had them come back out and they fixed the problem. We've had AHS for several years now and I would never get rid of it. As soon as I call them, they take care of the problem immediately. I couldn’t have made it without them. Everything has been great. Their service is affordable and I highly recommend them.

The keypad for my garage door wasn’t working, and also, my door, when it was going down, it would go right back up. I went online to submit a claim and the turnaround was pretty quick. It was within 24 hours, maybe even less, for someone to reach out to me. The contractor was very responsive and listened to everything. They came on time, and they did everything right. They replaced the keypad and sensors or sensor brackets. I have a second claim right now I’m going through. We’re working on issues with my heated floor, and it's taken a while for the vendor to get the parts. I've been waiting for about a week now. But I’m sure, we’ll work it out eventually.

I had a short in my electricity and all my appliances in my kitchen seemed to be going out and looked defective. I do my claims on my phone. If I go to my saved documents, I just hit American Home Shield. The password automatically comes up and I submit my claim. It's very easy. As a new subscriber to American Home Shield, I have to get used to that process because I didn't know what my problems were. I didn't know it was my electricity.

I submitted a claim for my heat pump and the website was good. It gets right to the point. I had a very quick response too. That was good. When the first guy came out, he replaced a couple of things and the unit was running fine for about two days but then it started acting up again. He came back out, checked something and replaced something else. Then it was running good for a couple days. This time, they sent a senior technician and he said he thought it was low on Freon. But my system had frozen over. He can't really check it until it thaws so we've been waiting for that and he's supposed to come back tomorrow.

American Home Shield is awesome. Submitting a claim online was very easy because I do it late at night. Then, they'll call me and they'll say, "We are gonna get somebody out". It is super easy. We had a toilet that was acting up and the guy came out and fixed it. It was super quick, and my partner who was then at home said it was okay. The contractors being sent out have been very polite and prompt. They also keep us updated if they are going to be late, so it is good. When we first moved into our house in June, we had a loss before I even got my paperwork. They made an exception, and they went ahead and helped us out with it. They were wonderful. Also, the supervisor that I talked to was empowered to make the right decision.

I recently filed a claim with AHS for my home heater. Their online site was very user-friendly. The contractor they sent was good and the service he provided was fantastic. He came and fixed the heater and it has been working even better than before.

My dishwasher was making grinding sounds every time we turned it on. It was really bad. I submitted a claim through an app that has a link to them. The next business day, somebody contacted me and they had someone out within a week. The technician who came out was fantastic. Although the main guy was training another gentleman, they were both courteous, quiet, and very clean. They told me what they needed for repairs, and he fixed the part that hadn’t been broken yet.

The heater wasn't working at all. When it was trying to come on, the air conditioner was coming on instead. Moreover, the control unit was dead downstairs. It took two days to get the contractor dispatched. He was great and the interactions with him went really well. He explained what he did. The repair made our home a lot more comfortable. When things break, AHS gets them fixed.

I have been with American Home Shield since 2007. The construction guy who built my house told me about it. I immediately thought it was a good idea so I called them to sign up. When I submit a claim, I do it over the phone. There's an automated service, and then the person calls me back. It's worked out. It's not a problem.

We had an issue with our air conditioning unit and the heat going in and out of it. I called American Home Shield and they partnered with A and A Heating & Cooling. They called and set up an appointment. The techs who came over replaced a part and we’re all good.

A knob on my cooktop burned. I called American Home Shield's customer care and requested for an appointment with the appliance specialist. It was holiday time, so it took around five days to get a contractor out, but I had good interactions with the rep I spoke with and the contractor. He checked what was wrong with the cooktop, and he said that it was common, and that he placed the order for the switches. And then they arrived after a week to install it.

There was a water leak on the second floor and I noticed water dripping down from the ceiling. I used the American Home Shield website to submit a claim and it was quite convenient. Navigating the website was good but you just locate from the checkbox what the issue is. I would like to give them more information in their system and I couldn't do that. There was no text box and I just had to select the option that they gave. AHS sent the contractor after three days. It happened over the Christmas break and everything went smoothly. However, when those gentlemen helped me to fix the leak, they had to cut through the drywall. I contacted AHS to try to find another contractor to help me fix that wall but they could not find one in my area.

American Home Shield's sales pitch in the beginning sounded like something that would be beneficial to me. So I signed up and I would recommend them as well. But I had an experience where I did not know how their process works and thinking that I would get reimbursed for the repair, I went ahead and paid the repairman after they did their repair. But I only got very partially reimbursed. Submitting a claim online is easy though. You just go on their site and check a button. My most recent claim was for my washing machine and after I filed the claim, they got back to me in a very timely fashion. They scheduled a technician at a time that was convenient for me too. The technician from Amtec came out on time and immediately solved the problem. I couldn’t wash my clothes and it was a huge inconvenience before but now, my washing machine is working fine.

I have some power outages in the house. I submitted my claim over the phone to American Home Shield. It was automated and it was pretty easy. A contractor from South Mountain Electric Service came out and figured out where the power outages were. My wife was there during the service and she said he was good.

There was a large rattle and smoke coming out of the top of the AC unit. My fiancée called it in to American Home Shield and the contractor that they sent explained what was going on and what they needed to do. They had to replace a part but they didn't have it so they got it and came back. They fixed it, explained it, recommended something and then took off. They were prompt and did a great job.

American Home Shield was with the house when I bought it so I just kept AHS because I’ve had it before in Texas. I had company during Christmas. We were taking showers and my daughter-in-law went in there and said I ran out of hot water. I called American Home Shield and told them I needed somebody to check the hot water tank. It was great with their rep on the phone and they sent somebody out. The tech told me what was happening and he replaced a huge long tube that was inside the hot water tank. But it seemed like my hot water wasn’t staying as long as usually when I’m taking a shower. It's a little odd. Other than that, American Home Shield is great for somebody that owns a home and is, maybe, a single female.

My problem with the icemaker has been going on for almost two months now. The people that American Home Shield had sent out tried to diagnose several different issues and replace parts but it’s still not resolved. I also have another open issue for my master bedroom Jacuzzi bathtub, which is leaking from the motor. I’m trying to get that motor replaced. That one has been over two months now. Every time I talk to somebody, and they say that it’s not covered, I tell them they need to reread the contract and they ended up coming to a conclusion that I am right and it is covered. And then when I have to call back again and get somebody else, they’re singing the same song and dance with it not being covered. I told them that if they were to check on the notes, I already spoke to somebody two days before who educated themselves and found out that it is covered.

I’m very pleased with American Home Shield and they are easy to work with. Information is provided regularly whether I receive it by calls, e-mails, and in paper format and literature. I also haven't had any problem in submitting claims. The last time I used them, I went to the website and it was very easy. Using the website takes a little bit longer ‘cause I have to go through the menu but the experience is the same as when I call. Our heater was not blowing hot air and A-US Air Conditioning of Texas was sent out. I find them very proficient. I had a dryer issue before that and the contractor was also very proficient. We've had American Home Shield on our house for 14 years now and I haven’t had bad experience with any of the contractors that I’ve used through the years with them. I would recommend American Home Shield.

The water heater wasn’t heating and the water would only be very lukewarm. I called American Home Shield and the customer service person took my information and told me that the contractor would contact me within 48 hours and they did. The plumber was a little late to the appointment but they called, so that was okay. The plumber wasn’t really sure what to do with it, so he drained it and then, we let it refill back up. There was a box on it to set it to vacation mode and he changed that so that it wasn’t in that vacation mode anymore. That made the water heater kick back in.

I'm going two years now with American Home Shield and every time I had an issue, they've been pretty good to me. They're fast if they don't have to order anything. They get the job done right away. I'll recommend them. Recently, I had issues with the igniter on my stove. I did an online claim over the weekend and they responded. They called me the following Monday and someone came here last Thursday. The job is not yet completed. They had to order a part, so I'm waiting.

We called American Home Shield about the air conditioner and the dryer machine. The rep was very nice and somebody there speaks Spanish well. The problem is that sometimes, the contractor doesn't speak Spanish. The tech who was for the dryer was only speaking English. But it was okay. He explained to me what I could do to clean the tube. We once had another insurance before, but there were too many problems and a lot of phone calls, and they didn't provide good service. But now, we're so happy with AHS. The quality of the repairs done is perfect and their services are fast. We want to recommend them to the other neighbors.

The bottom of the water heater rotted out and we needed a new one. I’d rather call American Home Shield when I submit a claim with them, but even though I call, I don’t talk to anybody. The issue with the water heater was an emergency. All the water was leaking into our garage. And all AHS did was like an automated service, and it asked what the problem was, and then they reported it to Central Valley Plumbing. But that still didn’t get anybody out here right away. AHS should have a setup where I could speak with somebody and not go through the automated system if it’s an emergency and the issue needs to be looked at right away. That happened to be on a Saturday right before Christmas. But I was lucky because this is a small town, and the guy that owns Central Valley Plumbing is my neighbor’s brother. So, I called my neighbor, and he called his brother who then came right out.

I couldn't get any hot water and I submitted a claim online to American Home Shield. I loved navigating through their website especially since it was Christmas Eve and I knew I wasn't gonna get a person for a couple of days. It was Tuesday when it went out and I was contacted on late Wednesday afternoon. They had 5 Star Air Quality out before noon on Friday. The contractor was great. First, he opened up the water heater and asked us some questions about what we were noticing. Then, he took it apart, took the bottom mechanism out, looked at some parts, tested some things and determined that it was the thermocouple that needed to be changed. So, he changed that and it started working. He had to go get a part but the work time was in less than an hour. Since then, the water heater has been working perfectly.

We like American Home Shield every time we use them. Recently, we had an electrical issue where our lights were blinking in many rooms when they were on. My husband submitted a claim and when the electrician came, he didn't find anything wrong with the electrical or wiring. We later figured out it was the LED light bulbs. Although the electrician just came in and checked everything out, he made sure everything was okay.

Both the refrigerator and the freezer stopped cooling and weren’t working at all. I called American Home Shield to submit the claim and they had a guy call me back. The contractor was good. He already had the part and he fixed it in an hour. He also explained everything to us so, we were very satisfied.

Purchasing an American Home Shield warranty is the best thing that you could do. I filed an online claim with them for my AC. That process was really easy and didn't take any time at all. A guy then contacted me the next day and he told me that he would be out the following day. However, he didn't come and he never called. I called American Home Shield again and they got somebody out the very next day, which I liked. That guy did what he had to do and he fixed the problem. I also had a prior claim with the AC and AHS contracted someone who came out the very next day.

I submitted a claim with American Home Shield for my dishwasher that was leaking. It was off the alignment. Whenever I submit a claim, I use AHS' online service. Their website is perfect and the filing process is easy. Appliance Rescue came out for the dishwasher and they did their job. They told me what they were gonna do, did that, and went on their way. I also had a claim for my ice maker that was broken and they also came out and fixed it.

When you call the recording says your call is important, it's not. If it was they wouldn't keep you on hold for 17 minutes plus. If they cared they would take your number and give you an estimated time for a callback.

I have a leaking gas cook range - American Home Shield has sent 2 contractors out to fix the problem. Both of the contractors did not return to fix the issue. I just got notified a 3rd contractor will be coming out. This means I have had to take 3 mornings off work to meet them. I have tried to talk to customer service - after waiting over one hour on 2 occasions the customer service folks were disconnected as soon as I explained the issue. (They may have just hung up!) The last contractor to visit me turned off the gas to my stove and now I can't even cook dinner! I am now waiting on the line to repeat my issue yet again - it's been 20 minutes so far waiting to speak to a representative... Bad, bad, bad, service.

Called to check status of contract. Called several times. After a long wait time was disconnected. Selected different options. Finally after 2hrs of waiting and bring disconnected I get someone. Verified my property address but asked her if she had a different mailing address... She places me on hold! She comes back and I ask her why she placed me on hold to check my mailing address? I suggested after 2 hrs of making attempts to contact someone and waiting for so long. She should not place customers on hold.

HVAC no heat since 1/10 and counting - I have this home warranty to help with large costs when things go wrong. We received yet another astonishing electric bill. We keep our thermostat on 67 degrees in the winter, and only run it when necessary. Our electric company ran some diagnostic tests and found out it's costing us roughly 50$ a DAY to run our heat. (Do the math 50 x 31 days in this billing period.) So I shut off the heat (Thursday at noon) and scheduled for a contractor to come out. They took our 100$ fee, and we had not heard anything from the contractor.

Check out the "F" rating on the BBB website for Arc Electric to which American Home Shield continues to refer their customers. **. It's in black and white on the Better Business Bureau that this has happened over and over and yet AHS is still sending business to these people. Read on for my experience. Home warranty referral though American Home Shield for broken ceiling fan. Had a horrible time setting up an appointment and called American Home Shield to complain.

I bought a policy for the buyer of my home. I specifically included pool coverage. There was nothing wrong at the time of sale, but a couple of months later the buyer called to say they were have problems with the control panel that runs the pool. I told them to call the insurer. He did and they told them in the fine print, they do not cover any pool electronics. I never saw the small print and even today I don’t see it on their website. What pool runs without electronics? Total waste of money!

We contacted American Home Shield and submitted our claim online for a water heater that was leaking on the basement. Their online site is quite reasonably user-friendly. I submitted it on a Saturday, and by Monday morning, the contractor contacted me, which I thought was a fair turnaround. AHS arranged to have service personnel the next day, which was better than I expected based on some of the reviews I’ve seen. When that contractor came out, they needed to order a part. The part came in less than a week, which I was okay with. Since the heater got repaired, everything has been fine. The service person was pleasant, efficient, effective and timely. The timeline was better than what I expected to which I was glad about the experience. This is my first experience in needing an appliance replaced, and AHS handled it promptly.

Our garage door had been opening and closing fine. But when I came back in and I wanted to close it, it went down a little bit, and then it went back up. Then it went down and back up a bit again. My son came home, he held in the automatic button and it finally went down. It seemed to be that it was gonna be a problem. We needed to have that door closed especially at night. I submitted a claim with American Home Shield, online. They're very prompt and I was happy with that. I had someone from Precision Door Service come out here. The technician they sent out did a good job. However, I was disappointed that AHS paid nothing, and I ended up paying $300 and some to them out of pocket. I already paid $109, and the guy who came said, "It pays to read what they cover and what they don’t cover."

Samuel and Sons came out after I sent a claim with American Home Shield for the heating and air. My upstairs heater wasn’t working, so I put in a work order for it, and they were here within 10 minutes. They were in and out within an hour. The service was fast, and they were friendly people, and I like them.

Once I realized that I had a repair that needed to occur, it was a huge inconvenience. It was my garage so, I couldn’t go anywhere. I called American Home Shield and I was on hold for 56 minutes. I decided to hang up because I had someone else I needed to call at that time. On the other hand, the claim process online was extremely exceptional because I got a same day service. I put in a claim in the morning and the claim was picked up by the afternoon. The technician from Garage Door Experts was great and his service was exceptional. He was able to answer questions that I had and recommended things of that nature for the garage that I may not have already installed or needed to install. So, he was awesome.

The water was running when I was not even using the toilet, and I was very clueless. I didn't know what the issue was. So, I wanted an expert to come and take a look at it. I did the claim over the phone. American Home Shield needs to work on their website. I could submit my claim within one minute but I had to call and be on hold forever. I really liked to do it online, but for some reason, I was very confused about the website that I had to call them. I've been a customer for two times already, and they kept the old accounts online. That was why the claim was not going through. And then, when I called, the rep looked me up and she found the right account number. I had to get it from her and save it on my phone for the next time that I will call.

The dryer wouldn’t turn on no matter what I did. It just sat there. I usually call in to American Home Shield and let them do what they’re supposed to do. The rep I talked to seemed like she was very good and concerned. The contractor called that night. He found out what was wrong and went to get the part, and he came back the next day. He was very good, nice and sweet. I’m in a wheelchair and he told me not to worry about shutting the door. Most people would tell me to close the door, but he told me to just stay right there. He locked it for me and shut it when he left. He was very concerned. The dryer has been very good since he came out. It turns on and it dries my clothes.

Our original heating boiler started leaking propane. It wasn't working and we had to use our heat pump to keep the house warm. Submitting the claim for it with American Home Shield was a little bit long and drawn out process. We put in a request at the end of November, and then we got it all completed after Christmas. A part of that was because we had a 95% efficiency boiler put in and there was a lot of learning curve, which took time. Also, the prices were increased to help cover the cost and we still had to pay roughly about 70% of the cost of the boiler. We appreciate American Home Shield for helping, but it still was a pretty big hit. Other than that, the contractors that I worked with were always friendly and helpful.

I’m not gonna renew AHS. Every time we had anybody come out for the AC problems, they sent a different company. AHS should just stick with the same company and build a relationship with that company, instead of using the cheapest one they can find every time. Then customers wouldn't have to explain to each one what the last one did. AHS should also use companies local to the area.

I had a toilet that backed up. I called American Home Shield and the reps whom I spoke with were nice and friendly. They sent a contractor out and the guy who came was very pleasant and polite. He did his work end cleaned up everything he messed up. However, I wish AHS' price wouldn't go up every time. Still, I've been very pleased with the company and I've referred several people to them.

We were having trouble with our plumbing as the sewage drain was stopped up. We could not use the toilets, wash the dishes, do laundry or take a shower. I needed it done right away. I called American Home Shield and they were really good about making it happen. They were able to send out contractors the same day we called them. The contractors were very courteous, professional and quick. It only took them about 40 minutes to have the plumbing fixed. I’m glad that I signed up with American Home Shield. When we owned a house in Trophy Club, Texas years ago, we also had them.

I like American Home Shield. I've had two incidences and they've taken care of both. When I had no heat, I filed a claim online and navigating through the website was easy. A.R.T. Heating & Air Conditioning came in that morning and gave me a call. After they determined what the problem was and AHS approved of them getting the parts, they fixed it that day. So far, everything is still working right and I have heat.

I've been with American Home Shield for a year and a half now. I've had two claims, and my most recent one wasn't covered. I filed an online claim for it and AHS' website was good and easy to use. Airtronic came and they checked the unit. After that, AHS told me that they would not cover the claim because the issue was with the sensor or an electronic part that my warranty was not covering. I called Airtronic back to do it with them directly and they told me that they were gonna call me back, but they never did. I then decided to get another company.

My overall experience with American Home Shield is good. I used to submit claims over the phone but I do it online now as it's faster. When the electrical was not working on our rental, the contractor from J.A.M Electric reached out right away to me. That was really good. We went in to do some work on the rental and get it ready. But he came out and couldn’t find anything. And once we worked on some things, the electrical seemed to work. We've had American Home Shield for 14 years now and the quality of work performed by their contractors for us over the years have been okay. They still obviously fix things when I think certain things need to be repaired. I also used to really like the marketing they had for their service but I'm not as big on the one they have now.

We had an issue with the heating so we filed a claim to American Home Shield over the phone. Their claims process was easy and the tech who came out was very good. He was on time and the heating was repaired in two visits. Since then, everything has been working good.

I filed a claim with American Home Shield because I had a plumbing issue. It was a stoppage problem and it was a big inconvenience. We couldn’t do laundry. Do Right Plumbing came out and they were very nice and professional. Now, we're able to flush, bathe and drain the shower without any issues. But now, my garage door opener is not working. I went online to file a claim but there weren't any options for a garage door opener. There is not even a spot that says “other” that you can check and explain at the bottom. I called but nobody was answering the phone either. I was on hold for 38 minutes. I guess if you would do it online then it works. But if you have to talk to somebody, you’re out of luck. I don’t know if they’re not using a calling center anymore but I’m thinking about going online and putting down a wiring problem and see who calls me.

I had a claim involving a water heater, which a representative came out for, and they seemed like they knew what they were doing. They went up in the attic, looked at the unit, found the problem, fixed it and were gone. Everything seems to be fine now. But I had another experience and it was pretty piss-poor. During February, when it was cold even in the South, I had a central air unit go out. There wasn't anything wrong with the unit. They just needed to put a new condenser in it but that worked for about 15 seconds. A little girl who must have been about 13 years old had handled that for American Home Shield and I never could get her back on the phone. Finally, I left a message and got a supervisor who said they were going to put a letter in her file because that was not good service. But I never got the unit fixed. I dropped the coverage in that property after that.

Before I got my AHS warranty, my washing machine broke so I got a new one. I decided to get a warranty on everything. The next thing I knew, winter came along and our heater went out. So, I called American Home Shield. They notified Xcalibur HVAC and their tech came to fix the problem. However, there was a part that was needed. He left and ordered it which got my husband who had a stroke confused. My husband didn't understand him and wasn't aware that the guy was coming back. Thereafter, I spoke to the tech and he told me that he ordered the part. When the part came, he came in and he fixed the problem. Though I wasn't there, I spoke with him on the phone and he explained everything. Since then, the heater has been working. Overall, it was a great experience with American Home Shield.

I always submit my claims to American Home Shield online since it’s very simple and easy to use. The technicians that AHS send look professional but most of the time, they don’t go too deep in the problem. They try to fix it quickly and usually, the problem comes back again and again and that is a concern. The icemaker of the freezer had an issue recently and the technician scheduled the appointment, came in and fixed the icemaker. However, that was the first time AHS took more time to send the technician. Usually, the company would call in 24 hours but that time, during the holidays, it took three days.

We've had American Home Shield for about four years now and had good experience until this time. We submitted a claim over the phone due to an electrical issue, but they denied the claim -- just because we had to do a temporary fix to get the refrigerator going. They were great on the phone and the reps were courteous but I am not impressed with AHS for saying that the problem was caused by something that our kitchen renovation company did. They're just assuming that and they can't say that without proof. The whole circuit went down and one electrician came out who determined that the problem was in the wall. However, they did not fix it.

Our dryer wasn't drying our clothes. The tech AHS sent was excellent, very professional, and timely. He did what he needed to do. The dryer has been working well since then.

American Home Shield is a great company. The wait time on the line was very difficult but the customer service reps were good and very helpful when I finally got to them. They were just overworked or they didn’t have enough workers. They said that they're putting extra people on but the wait time is ridiculous, sometimes an hour, sometimes longer than an hour. Other than that, the interaction I've had with the contractors have been good. They were professional.

We had a water leak in the early part of January. We just moved, so the place was discombobulated. I submitted a claim to American Home Shield. Their online site is great. The contractor who came out was fabulous, very nice, professional, friendly and very efficient. However, we’ve never had a warranty before we bought a house, and it was our fault that we forgot that we have American Home Shield. We had to have a water heater replaced, but they don’t go back in time to reimburse us. Nevertheless, the contractor fixed the problem, and everything has been working great since then.

I had a leak in the pump and I went online and told American Home Shield what was going on. The contractor called and let me know that he was coming out. He came on time and he was very personable. He checked the pump and said he would take care of it. I talked to him after he finished and he told me what he did to correct the problem. After that, then I had a conversation with him about other things related to the pool and he was very helpful as far as giving me information, and I was extremely pleased with him.

I filed a garage door claim to American Home Shield over the phone. I'd like to make sure that I get the time and I didn’t like to do anything by computer. The representative was good. I'd get the appointment right away and then I'd call to double check on them. Ace’s Garage Door Repair & Installation came out and there was nothing wrong with the door. The sensor was just moved and we still have to pay for the call. Generally, the contractors that AHS sent have all been good and we didn’t have a problem. Sometimes, it’s just a little slow. Like American Home Shield, I have to wait for 24 hours or a couple of days rather than calling somebody else and then comes out right away or in the morning, but it's fine.

The first claim I had with American Home Shield was around the holidays so it took a little longer for them to respond. But usually, it’s been 24 hours. All of the contractors have been very knowledgeable, nice and they give me some advice for other stuff. I had a stopped up sink and there was also a pipe outside that needed to be turned the opposite way and they checked it. The contractor went and got a pipe. But the other stuff, he just fixed while I was here.

When my heat wasn’t working, I submitted a claim with American Home Shield through an online process. It was straightforward and I got contacted quickly. Their contractor also came on time, which was nice. It's always a good start. The problem was a blown fuse and Rapp’s Heating and AC fixed it. AHS did exactly what they said they were gonna do and took care of it.

These guys have been pretty responsive. I called American Home Shield when the water heater wouldn't throw hot water and City Plumbing came out. But the first guy couldn’t figure out the problem. He just said it was this and this and once he left, we tried to take a shower but there went the hot water again. So we called the next day, which was New Year’s Eve, and we thought the contractor wasn't gonna come out. But they did. The other guy did the same thing. He fixed it and cleaned out a filter. He revised and looked at everything, and said it was ready to go. It worked for a little bit but then it shut down again. I haven't even had a shower in four days. The water heater keeps triggering off and it leaks a lot of water. But the contractor has been really good by coming out and figuring out because the water was leaking and seeping through the bottom. Luckily, the water heater is outside. The home warranty is really good. I've even recommended it to my sister.

What a horrible experience. I truly believe American Home Shield goes out of their way to deny claims and not respond to their customers. A long story, but here we go: Since 1996, we've owned our home in Delaware. We've had our oil heater serviced yearly by a local company we trust. In fact, just this past December we had the heater serviced. (We have all documentation for this.) Just this past August, we moved to Philadelphia to be closer with our son and his baby. We rented out the home and decided to purchase American Home Shield's (AHS) 3x3 combo plan. On January 8th, our tenants told us the heater wasn't working. We submitted an online claim and were told the local Delaware company, Family Heating and Cooling would come out. They did the next day.

My garbage disposal quit working. I submitted a claim to American Home Shield and it was easy. Most of the time, I submit a claim online. The techs who came out were good, clean and they took care of business right away. I've had a hot water heater replaced. They did a good job there 'cause before I got the home warranty, I called Home Depot who were terrible in their pricing. They quoted a low price, but then the guy came out and said they'd have to do this and that, and then the price just went way up.

I have been with American Home Shield for five years and they try to do things in a quick and timely manner. My most recent claim was for one of the light fixtures in the ceiling that was shortening up. I submitted the claim online and then their representative called me, and he was polite. The contractor called the same day then they came out the following day. I was impressed with how quick it took for them to get here. They checked everything out and said they could fix it. Everything was fine. They're a great and expedient company.

We had a few issues with townhomes that we rented out and every time we made a claim, American Home Shield got back to us quickly. We also just bought a house and there was something with the wax seal on the toilet. It flooded our floors so we filed a claim and that was really easy. My husband did it over the phone and it was right over the weekend. We filed it on a Friday and they got back to us on Monday. Peter’s Plumbing and Backflow came out pretty quickly and they were really helpful in fixing the problem. The technician was also quick and really nice so everything was good.

I submitted for a plumbing request related to a garbage disposal to American Home Shield online and Hers & His Plumbing Florida was outstanding. I had never used the service or a home warranty before so I went to the instructions. Online was the recommended path and it worked just fine. I received very instant notification about when I should receive a call and it did occur within that time period. I got scheduled quickly and when the contractor came out, they were thorough, professional and very timely. Hers & His Plumbing Florida got me back up and running quickly.

I recently made a claim to American Home Shield for my garbage disposal. I did it online and found their website good. I was sent a great contractor and he did what he had to do. He was able to resolve it in one visit and the disposal has been working good since the repair. However, I filed a complaint as I overpaid because they kept charging my card but I kept pressing back and forth. So, I called them since they have not refunded my money and since I still had the thing, I could not put a claim until I pay the past due balance. I had no choice but to repay the money when it was their mistake. I returned the money so I can put up a claim.

There was rain in our area and then my circuit breaker stopped working. American Home Shield sent A to Z Electric after I put in a claim online, like I always do. For all the issues that I have so far, the contractors that were sent explained to me the cause of the issue and what they were going to do. Everything is fine. I'd also recommend American Home Shield.

I submitted a claim to AHS for my air conditioner. The issue I had was when I called there, it was a long wait. So I did the online thing. I told them I just needed someone to come out for the air conditioner. And they gave me the person, and I was like, "No, let me call and talk to someone," because when I called, I couldn't get a hold of who they told me that was gonna service my house. And it was already 30 degrees outside. So my house was cold, and it was supposed to stay that temperature overnight.

I've had a lot of good dealings with American Home Shield and their customer service has been very good. I recently had a flood and American Home Shield sent the plumber, Neely, who was excellent. He found the leak and took care of it but they had to cut out the wall and had to cut out more. AHS called AB Drywall. They came in about a week later and took care of the wall. The guy who came was excellent. He was in and out within an hour.

It's gonna be a year soon having American Home Shield. I usually submit claims online and it's easier. On the phone, it just takes more time. But if I need somebody sooner, I can call back, and they can go ahead and arrange for someone to come out sooner, if possible. At one point, we had an issue with our bathroom, and then the actual head of the shower faucet had to be replaced. The contractors they’ve sent out, including Just Plumbing Services, have been good. They were very responsive. I asked them to update me and they did. The contractor took two days in both situations simply because they didn't have the part on hand. But they would return the following day and get it done. It's been a great experience.

American Home Shield has been great. We bought a house that had been vacant for two years and it's had a ton of plumbing issues. It's been so nice that they help you out quite fast. I also don't have to worry about them not covering something. So it's been a great experience. The last time we called American Home Shield was when we were having an issue with the heat runs. It was not heating the house evenly. I do a lot of the claims online and it's super easy. I haven't had any issues with the contractors either and our experiences have all been good.

I recommend American Home Shield. I had a claim for the garbage disposal. They came and fixed that one and it works fine. The other day, my pipe was leaking, so they sent somebody again. They came and fixed it, but the problem was not fixed right. So, they have to came the second time to do it. And by doing that, they ended up putting a lot of holes in my house. I didn’t know that they just do a rough finish and never have to put finishing paint. So, I have to end up paying again to finish the painting and smooth the walls because they put too many holes.

Our disposal was leaking so I went online and filed a claim with American Home Shield. Their website was easy to use. Several hours after filing the claim, I got a call from The Lindsay Company and they scheduled us for the next day. A tech then came out and he fixed the issue. He was very polite and he didn't have to wander off to get parts. I also had another claim with AHS for a broken thermocouple on my water heater and they also had it fixed.

My washer was not emptying the water correctly. I called American Home Shield and I was given a timeframe when Sears would come out. The technician called and was here during the time and was extremely professional and got everything taken care of. He had to change a piece that was just not good. It was keeping the spin cycle from reaching it to full potential. There have been no problems since the repair.

Somebody from American Home Shield called me to check in to make sure that everything is okay and that I’m happy with the service and understood everything that was going on. The caller was perfectly pleasant and nice. She answered all my questions. When I told her that I was planning to use the service soon, she said, “Which one? Let’s go ahead and get you scheduled.” I used AHS to rekey the lock on our home. A technician from Sooner Locks came. He showed up on time and did a good job. The keys worked fine. In addition to rekeying the locks, I asked him to give us a master key to where we could give keys to someone else if we need to let someone in the house, so he rekeyed the front door differently than he did the rest of the house. It was nice.

The last two times I called American Home Shield, they said my issues were not covered. I was then very reluctant to get them on this house because they seemed to find a reason not to cover things on other ones. They won't cover items unless you have a home inspection that says that that particular item was working when you bought the house, but they do not tell you that upfront. However, my sister, who is a realtor, talked me into continuing with them -- I've had them before. Most recently, Sears came out and replaced the vent fan in our refrigerator. I submitted the claim for it online with AHS. I paid the $100 fee online, too, and they contacted me back with a representative and we set up the appointment. They came out and serviced the refrigerator in about four days.

The tenant at my rental home was bothered because there was no cold coming out of the air conditioner. I put a request with Amerian Home Shield that night. I prefer making claims online because on the phone, I cannot speak to someone else. They are all busy, so I just go online and it's easy. The contractors, Climate Express, came the next day and they did a good job.

My air conditioning unit had stopped working so I tried to submit a claim online and it didn't work. But I called them instead and the contractor was nothing less than fantastic. He told me what was going on, showed me what he was doing and how long it would take. And it was about as long as he said it would be. In addition to being just a very pleasant person, he was very professional. I had been with American Home Shield years ago, when I lived in Massachusetts. I was always satisfied with the experience and nothing has changed. I give all kudos to the person who came out. I’m in a gated community and he knew how to get in. A lot of people follow the little guiding systems and they go in the wrong gate because they don’t know the area. But he knew the area and he came right here. I recommend AHS. As soon as I was getting it again, I recommended it and the person signed on.

The seal on the bottom of our toilet was not sealed, and it was not bolted correctly down. It was making the floor wet under the tile, and you could literally move the toilet when you stood up and sat down. So I went to American Home Shield's website, and I clicked on plumbing, and then they sent somebody out. Somebody from the plumbing company called me, and then two men came out. Both of them seemed like they knew what they were doing, and they answered questions. I wanted to see exactly what it was like when they removed the toilet, and I asked them about the other piece down there, the round thing where it sits on, and they said that was fine. They said it just needed a seal, and then they bolted it down, and the toilet is fine now. They did a really good job.