American Home Shield Reviews

I purchased a home on 6/14/2019 and it came with an AHS 1 year home warranty. On 6/12/2020, someone was mowing my lawn and notified me that one of my AC units was completely frozen. I immediately contacted an HVAC company (very reputable) who I have used for the past 9 years. That same day, 6/12/2020, the owner of the HVAC company came out to diagnose the issue. He found the AC unit had been somewhat jerry rigged to prevent a leak outside. He then went upstairs to inspect the furnace and found multiple leaks/issues. His recommendation was to replace the whole unit due to the issues and because it was original to the house which was built in 1998.

AHS was contacted by me on 16 June 2020 for the keypad on my In Wall Oven and longer working properly. The technician that came out to my home had no idea what the issue was, and stated that AHS doesn't give them any information ahead of time on what the issue is with the repair call, so that was strike one. The technician then told me that there was nothing that he could do for me on that 1st visit, due to not knowing what the issue was prior to his visit. I was then contacted on a Sunday evening by the company that was sent to my home, stating that the oven keypad was no longer available to order, that my oven would need to be replaced and AHS would be in contact with me to let me know what my options are.

I been without a washer for over two weeks. The guy came out twice to try and fix it and AHS decided to replace it but can't get nobody on the phone to help me. They take your money real fast but when it comes to replacing stuff they don't answer. Been calling on hold for 2 hours at a time. No one answer.

Updated on 6/28/2020: AHS, I appreciate you responding. Unfortunately, you could care less about the fact that your customer support is sub-par. If you read my feedback, it was about AHS' lack of transparency and customer support. However, you didn't even address that. You went straight to letting me know how you don't cover Zone Systems which is a central AC (ducted central electric split and package units as contract stipulates) which allow you to operate first floor and second floors with one AC Unit as opposed to purchasing 2 outside units. You will need to show me on my contract, because I have the Shield Plus membership which is pretty clear on what it covers and what it doesn't. You don't leave room for interpretation. I have the excerpt a little further below.

Do not buy this insurance! I’ve had a work order open for 1.5 months and 'til date still a broken dishwasher w/ no ETA for the replacement parts. After 1 hour hold times and several dropped calls w/ no call back, I decided to cancel my service. When canceling the rep told me I had to pay a fee to cancel. Are you kidding me? I would not recommend this company to anyone. Save yourself the headache.

After over 4 weeks and 4 trips by their service contractor they finally said air conditioner couldn’t be fixed so we need new compressor. We have spent $100 for deductible for 1st service call plus $190 for Freon that they put in on second trip (it lasted 2 days). 3rd trip they put in 5 more lbs of Freon but we refused to pay for more. Within 2 days all that Freon was gone and it was over 90 degrees in our house again. Finally on 4th trip service man said it wasn’t fixable and needed new unit but now we have to wait on authorization. This I don’t understand, it’s their own contractors and service man they picked. Why do we have to wait in hot house for authorization.

I created a claim online for a failed refrigerator. The freezer and the icemaker suddenly stopped working. The online scheduling was easy and convenient. I was able to schedule an appointment for 8am-12pm the next day. Unfortunately my subsequent experiences were not as easy. The following day I received no notices about an appointment or technician's arrival. So, I tried calling to establish the status. If you are calling AHS be prepared to be on hold for a minimum of 30 minutes. Really not acceptable when you are in need of assistance. The first call to a call center likely in the Philippines had the worst call quality I have experienced with a call center. After holding, it was like I was talking with someone on their cell phone in a dead zone. However, I was able to establish that a tech was still scheduled and I would be emailed a link to track the tech.

AC wen out in late June. Have my new grandson and his sisters living in the house. So I called to get a service call set up. The contractor was assigned and showed up the next day. The tech reported that the AC unit was low on Freon and that there was a leak in the evaporator coil. Told me there was charge for replacement freon at $50/lb for 18 lbs and that they would need to get authorization from AHS to order the evaporator coil. No one from AHS contacted me regarding the authorization and I've tried to call at least 3 times to check on status of the part. Each time I waited on hold for over an hour with no response from anyone. So, I called sales to speak with a real person, and got transferred to the Service Department where I was put on hold for an hour with no response.

I purchased the home and the seller had American Home Shield set up for me for the first year. Submitting the claim was easy. I went online and did it. The Oasis Plumbing tech came out twice, and then ended up fixing another problem he found that was not even on the plan. So, he was great. However, AHS's deductible is a bit high. That is why I ended up going with another company where I would save about $20 a claim with them.

My flooring has started bubbling up in the kitchen and I thought I had a water leak, but I wasn’t really sure. I got on the website and submitted the request with AHS. They emailed me with the time and then the contractor called to make sure. It was a pretty quick deal. The contractors came out and it was not a water leak. It was an HVAC problem that was causing the floor to bubble up. They did the best they could. They didn’t have much to work with ‘cause it wasn’t a water leak. But they turned everything on and looked around and strolled into the house. They did a pretty thorough inspection.

Home Shield took a little while to approve my claim. But after they approved it, Jay's Inc had to find the part to fix the AC. And after all of that, it took nearly three weeks to get it done. But as soon as they received the part, they got right back out and fixed it. I realized that with this COVID-19, that things just are slow in everything. Normally, within a week or so Home Shield would get back to the company, and then it would be taken care of. It's not a long wait, but I live in such a small town, and they're located in a larger town that they only come over here once a week. So, that was not Home Shield's fault and not the contractor's. Whenever you live in a town that only has 10,000 people, and they live in a town that has 60, of course, Home Shield would have more service calls over there than they do here, and that's why they just decided that just once a week. And for me, that's fine. I don't care. I'm used to it after 30 years.

The refrigerator stopped working, so the tech from Sears had pulled it out and had it diagnosed. He then fixed it in 45 minutes. I was very pleased. He seemed to be very knowledgeable, and he said he thought he knew what it was before he even checked. I got American Home Shield because they were one of the few that I can get like a monthly payment plan instead. The one I had before, I had spread-out over four months or it was a bigger payment. So, AHS is more convenient.

We just bought this home and we kicked on our AC, and it leaked water in the basement everywhere. It was very easy to submit a claim. The contractor came out and they fixed it. It took seven days for them to come out, but it was just starting to get hot, so everybody was probably having the same problem. But the tech was really nice and helpful, and it was a great experience. AHS is a great coverage.

The garbage disposal was leaking, and so I went online and submitted the claim. The website was very user-friendly. They usually send me an email of the estimated time when the contractor can come out, and then they'll call and schedule it. The contractors who came have been professional, and everything has been functioning perfectly since they came out. The repair stopped the leak and the mess, so everything is good. American Home Shield is a great company. It is very reliable. They come out and fix, and they do what they say and say what they do.I highly recommend them.

Wilson HVAC Company came out to work on my AC unit. It was steady running, not cutting off, and it wasn’t cooling. It also wasn’t the Freon in it. I called the people at the customer service when I got in touch with them. The reps over the phone were good. They said that the contractor would come between 1:00 to 5:00. Then the tech called me when they were on their way. So, they came out and they checked if it was a switch. They went in and replaced, but then it started doing something else when they had to come back. Overall, they did good. I will recommend them with anybody else. It was good customer service quality. The repair affected a whole lot because it helped me stay cool during these hot days. This company is worth trying out.

We had three service calls for our AC and it took the third person, the one from ES Heat and Air, to figure out what was wrong. The first two gave us new motors, but we really didn't need it, but I don't know enough about the specifics. American Home Shield is fine. Every time they have been fast -- it was much faster that I would have expected. We've had them for two years. We move a lot, so we've had it in the past to other houses and we've been satisfied.

The technician that came out for my refrigerator was amazing. His name was Todd and he came out twice for the refrigerator. The first time he came out, the refrigerator was frozen up. There was a clogged drain and then the evaporator failed. It froze all the way up to where the air could not circulate in my refrigerator, so it stopped cooling. He told me he was going to tentatively kind of correct the issue and see what happens, but he was almost positive that it could happen again. So he fixed it and it was fine for about two weeks.

AHS is the only game in town as far as I'm well aware of and overall, I like their response time. The way their process works is very efficient, too. But the problem is being able to get anything resolved to my liking. I've had a particular plumbing problem ever since I purchased this home two years ago and the techs have been out three times already. All they're doing is snaking the line for me and they're not really giving me a thorough assessment of what I think needs to be done. On the last call that I made, the guy made a recommendation for an actual plumber to come out. But when the plumber came out, he didn't do anything. He just said that everything seemed to be working okay and it was fine.

I submitted a claim online to American Home Shield for my AC and their contractor River City Mechanical came to do service. Things went well.

Submitting claims to AHS has been simple. There was a time when their techs couldn't figure my problem out so AHS sent me three different companies. The third one ended up doing the job. Other than that, submitting a claim has not been a big deal. Most recently, we tried to turn our AC on for the season. It was blowing air but it wasn't cooling. I submitted a request to American Home Shield and their contractor River City Mechanical put me on their schedule really fast. They showed up and the tech only took 30 minutes to figure out and fix my problem right on site. I'm 100% satisfied with AHS.

Home Shield takes care of things that need to be taken care of. We've had them do air conditioners, primarily out there with heat pumps, and sometimes, smaller things like the shower. Something that I might not feel comfortable doing myself or that I think would be cheaper if I have my warranty company do it than if I do it. One time, we had a leak in the main control faucet in the shower. The tech from Integrity Plumbing was polite, courteous, and careful. He watched after he did the work to make sure that it was okay and that it wouldn't be leaking. The whole thing was about a half-hour and the faucet is working fine.

The AC system makes condensate and builds up water. There is a ¾-inch PVC pipe that leads to a drain, but that drain was clogged. When the AC builds up enough condensate and water hits the float point, the unit turns off as a safeguard. I filed a claim and AHS sent in a text message to let me know when to expect the contractor. I’ve been using them for quite a while now and the timing has always been pretty prompt. Moreover, the user-friendliness of the AHS website is as good as it can get. Knowing you always get professional contractors gives you peace of mind versus me searching around and possibly getting anybody that may do a shady job.

The tech said he changed a small part in the AC which cost $5 and then he said I needed eight pounds of Freon. He said it was gonna be $400. I got mad at the contractor because they charged me that. We had no AC so I had to pay it. He was on his way on a Saturday and I told him that we’re in the COVID thing so I’m at 80% of my pay right now and told him to let me make payments of 200 and 200. He said we would work it out. But he never came. My wife called them back on Tuesday and the tech said he would be out here on Thursday. I told them that this time, we would pay the $400. They came out on that Thursday and I paid them this $400 and he fixed it.

I'm a Realtor and we have our representative from AHS. The phone number I call is the number she gave me. The other number that I called a year or so ago, I was on hold for eternity. When I called the rep she said, "Call this number.” They answer quickly on that number. We had a refrigerator go out and it took about two weeks for them to get a part. Not having a refrigerator for two weeks was kinda rough. Our house is getting older and stuff is gonna start falling apart, which is why we renewed with AHS. We feel pretty good about the service we got from them.

Unfortunately for me, it was hot when the unit broke down, but that's usually the case. I did the request online and I had to wait for a part, but everything was taken care of.

The tank of the toilet was filling up and then spraying out. I went online with American Home Shield to file a claim. The website was good and the contractor came when they were supposed to and towards the beginning of the window. The experience was very good overall.

AHS's process was super easy. When one of our recessed lights had gone out, the contractor fixed it.

Rocket Repair was sent to my tenant. So far, American Home Shield works every time I have an issue. The tenants told me that the contractor was okay. I've had a couple of issues, however, where we tried different vendors and they didn’t work out. They came out and didn’t do the job. So, It is 50-50. I'm disappointed with the coverage, too. The last time was an issue with the faucet and it wasn’t covered.. I'm thinking things are covered, then I come to find out they’re not covered. I'm not 100% satisfied. One time, there was something wrong with the plumbing issue, so that was why I called them out and then they brought it to my attention that the faucet leaking wasn’t covered. AHS should improve on its price too. They keep going up and getting higher. I remember when the service cost was 45, and now it is 75. And then I pay a yearly fee. I've been with them for a long time already and there should be a consideration. I should get a break.

The process to submit my claim with AHS was really quick. I just submitted it online, paid my $75 fee and then they hooked me up with a technician. The technician and I talked and he came right out the next day. Something was going on with my air and it wasn’t cooling. He checked it and fixed me up. He was a really good guy.

I called in my claim with Home Shield and it was a very smooth process. The guy from ASP of Northern VA was very nice. He came out, told me what was wrong, told me he didn't have the part, and came back. He was here on a Tuesday, came back on Friday to replace the part, and everything was great. They kept me updated with what was happening, and then he came and replaced it, and he was gone within half an hour. So, he was quick too. Home Shield was also great. That was my first claim and I didn't have a problem. Hopefully, it will always be like that.

We had a plumber come out from Nussbaumer. They submitted a claim on our behalf to American Home Shield. That time, I had four plumbing issues and they were able to fix two. The third issue was for a sump pump and that wasn't covered by AHS. The fourth issue was for my bathtub knobs. AHS denied that claim as well and said that it was for access. I didn't get a really good explanation for why the claim for the fourth issue was denied.

So far, everyone that has come out for American Home Shield has done a good job. I like the peace of mind knowing that I have a contractor out that has been vetted rather than trying to find a stranger. AHS's contractors have resolved every issue I've had. Most recently, my faucet was leaking from the faucet itself and from underneath. AHS's tech from Cascade Plumbing tried to tighten things but it wasn't happening. I bought an extra faucet just in case and when the tech realized that he couldn't fix it, he asked me if he just wanted me to replace it. He did that and also put plumbers tape underneath. It's not leaking in either place after that. Having this warranty has made things a lot easier for me.

Thank you for acknowledging it and for taking care of me since I've been a long-time valued client.

Due to a recommendation, I got American Home Shield. They had Comfort Temp Heating & Cooling come out to do an annual regular service and check out our units. It was a service for our air conditioning unit. It was a preventative maintenance call. For this service request, I called our insurance company to ask what was covered under our policy. I paid them an application fee and they got the company to call us and schedule an appointment. Comfort Temp Heating & Cooling was great. They were very courteous and very respectful. We got a couple of little dogs and they were they great with them. Everything is working fine.

Updated on 06/28/2020: Cont. of plumber using fear tactics to have us sign for $4500 worth of work that was unnecessary. AHS sent plumber to my home that did absolutely nothing, then left me with a $4500 estimate. Even on the estimate he included rodding and sending camera down the line. He had access to do these items that day and did not. When I asked if he could rod he said it wouldn't remedy the issue so he did not. Then he turned around and lied to AHS and told them he had no access, which was false. Also that the issue was outside the foundation. But how could he know without inspection. AHS accepted this lie from Super Rooter without even doing the bare minimum of questioning how he's able to answer the questions without evaluating the problem. I'm glad I refused to sign the invoice because I'm sure AHS wouldn't be of any help if this is how they are handling the matter currently.

I file a service request for my washing machine on 5/1/2020 and the tech came out to the house and said the Agitator & Transmission need replacing. I called AHS concerning my washing machine and after three attempts and 45 to 60 minutes wait time on all three calls. I finally spoke with someone. I advised the customer service representative that I file a claim on 5/1 and today is 6/1 and no one has repaired my washing machine. I also advised the Rep. I wash everyday and I need my washing machine repaired. The representative put me on hold and came back and said someone would be calling me about my washing machine.

I have my heater checked and cleaned out once a year at my expense. While the tech was here he noticed that my over flow tank on my water heater was leaking very steadily and took pictures and showed me. It is located close to my new heating system located in my garage. He stated that he had another job to go on but this needed to be changed right away and could get the part and come back. If the tank blew it could cause a lot of damage to my new heating system and other things in my garage.

I used to love AHS. I have had them for some time now and have also used this service in the past with multiple properties. Overall, I have always had a pleasant experience and have recommended this service to professional colleagues, as I am in the Real Estate industry. As of late, it is nearly IMPOSSIBLE to get a representative on the phone for any department. I have been on hold for no less than 30 minutes up to over 2 hours to speak to someone! (I have screenshots) These are not issues that can be resolved online. Once I FINALLY get a rep on the phone, they can barely speak English! Or understand what I am asking!!! It is also misleading that the website states someone is available to take your call 24/7 however most of the departments I have needed to communicate with, do not open until 9am Central Time. Temple Realty is the callback number they use after holding your place in line.

This was my first claim with AHS and I’m highly disappointed. After days waiting on them to give me a contact name for repairs to my pool pump, I was finally told to find my own. Mind you my bank account was immediately charged my “service fee”. Many hours were spent on the phone and many $$ out of our pocket as we had to wait so long for a repairman that our pool turned green, etc. After having the repairman that I HAD TO CONTACT MYSELF attempt repairs & eventually replacement, I am told that AHS will not refund me because they didn’t authorize. REALLY??? And I needed this service why exactly??? My monthly payment, a service fee and the entire cost of replacing a pool pump!! I do NOT recommend anyone waste their time or money with this company! Now I’m waiting to see if they will let me out of my contract without wasting more $ & AHS has not responded to my complaint.

I had a water heater issue in my garage. I called AHS, technician provided an estimate. AHS wanted another $ 1200 to make other 'uncovered' repairs. I took the second option, of taking cash option. I was told by the cash department has issued the check, however 6 weeks passed and I am still waiting. I called customer service, waited 45 minutes, an agent picked up, and provided no details. Agent connected me to 'cash out' department. The call got disconnected after 5 minutes of getting transferred. I am at a loss, how AHS get highly rated. My experience so far has been pretty bad customer service. Hopefully, someone at AHS will look at this case and provide me a feedback.

Firehawk Appliance Repair did a great job fixing our washing machine. The whole timer was broken and falling out. I submitted the claim online and the process was good. I like it. He got it done and he called me back the same day. American Home Shield, however, doesn’t cover as much as I wanted to, such as maintenance.

AHS was were prompt and they were able to find me a contractor in a very reasonable amount of time. They also did their best to keep in contact with the provider. The contractor was excellent. Due to the COVID-19, before he came in, he had on the shoe protectors and a mask. He knew what he was doing and explained to me why they were so busy and whatnot. I appreciated that. Unfortunately, my AC unit went out the Sunday before Memorial Day. They were closed on Monday, and they had about 250 service calls on Tuesday morning. It was hot in this house and I was a little agitated, but I was fine.

Two faucets outside of my home were leaking. I contacted American Home Shield and Grade A was sent out. They were able to correct one faucet for me. The other faucet required too much additional work, so I wound up not having that done. Grade A was great.

The toilet was stopped, and so I submitted a claim online. American Home Shield's website seemed fine, and they said that a contractor was expected to come out in 24 to 48 hours. It was a holiday weekend, that was the issue. And then, the original people that they assigned it to did not do sewer stoppages. When the contractor Mason's Plumbing finally arrived, they were excellent. Since they have been out, everything has been doing fine. It has been wonderful -- we could not use the bathroom before.

We were with American Home Shield, left then went back to them. This last part we've been with them probably at least four years. The washer went out last year in August. The technicians came in and said it was one part. A guy came in to replace that part and said we needed a whole new machine because this was also wrong. We had to order a new washer and we did it through the warranty so it didn't cost us anything. They took overall from start to finish, about a month. Each part took one week for this and one week for that.

There was a leak under our sink and the rep from K & S Plumbing came in and replaced something. He did the repair on the same day, and everything is fine now. I've been with American Home Shield for five years and I continue my coverage because I know that everything is covered with them.

I have a cabin that I called for and had something done out there. And I had something done here a little while ago, too. Active Appliance came out for my dishwasher, and the guy whom they sent out was great. He followed through and he told us what the issue was. The part came in, they came back and fixed it. He was quite professional. Everything is still working good, and the dishwasher is humming along.

My recent claim with AHS was for an electric water heater. Everything went fine with the rep that came out. But then, American Home Shield had a representative call me to tell me that since the hot water heater was a heat pump, it was not covered. So, then I went on Google to find out what a non-heat pump electric water heater was and I couldn't find one. I called American Home Shield and asked them what is a non-heat pump electric water heater and they could not provide me an answer after transferring me six times. But, the plumbing company that came out that diagnosed the problem was spot-on fantastic.

The dryer wasn’t spinning and it quit working. We called American Home Shield to submit the claim and we went through an automated prompt system. Fleming Appliance Repair let us know when they were coming. They came in, did the work, and were professional. I’m back to having a dryer that’s working. AHS is definitely convenient because you save some money from unexpected cost. You never know when something’s gonna break down, and then they’re pretty quick to get you somebody out here to take care of the problem.

My AC claim went pretty well. I was quite pleased with the technician guy. When he came in, he was very friendly. Before he even started working on and diagnosing my problem, he told me that he had been to quite a few homes in my neighborhood and he could almost guarantee what my issue was because it had been the same in every home that he went to. Sure enough, he went out to my unit and took it apart and showed me that it was the exact same thing. My next-door neighbor had the same issue, and then my neighbor across the street, and a couple of neighbors on the street in front of me and another street behind me. All our air conditioners went out on the same day and we all had the same issue. So the technician guy was telling me that PG&E did a surge and it blew everyone’s units out.

Appliance Surgeons is always on time. They did a good job on this last appliance, which was the refrigerator. They could not fix that one, so they referred it back to American Home Shield. They gave us another company, Appliance Masters. But I’ve dealt with Appliance Surgeons before, and I’ve never had a problem with them. They're very professional, and most of the time, they're able to fix the appliance. The refrigerator has a compressor problem with it, and Appliance Surgeons couldn't replace a compressor.

I called in an air conditioning thing to American Home Shield and their contractor Family AC Service Solutions came out to do service. They did a good job and everything has been fine since then.

I submitted my claim online to American Home Shield late in the evening the day before and the next day, I was scheduled. So, it was a smooth process being the first time and they were prompt. The technician for the AC unit came as scheduled early in the morning. He was there at about 9 o’clock. He diagnosed the problem and explained it to me very easily as well as how to resolve it. He was able to submit the documentation that he needed to and fixed the issue that I had.

We had an issue with our hot water heater. I called American Home Shield and they took care of it. Plumbing Pro Services came out and were great. We got hot water, so that was good.

I've used American Home Shield for three different occasions and claims submission is easy. You go online, put the claim on there and then, within 24 hours, the business will call you. If you have an issue, American Home Shield will send you another company. One time, I kept getting something on my Nest that said that the unit was not heating up, so I called them because I felt like it could be broken. Overall, having American Home Shield is a bit of security and I'll recommend them to people.

Rapp's came to do something with our toilets that were acting up. Submitting the claim online is normally okay, but today it was not. It did not function, and it would say that it is unable to load. I hate to say the process is easy when I spent a lot of time today trying to get on the website. But, otherwise, American Home Shield has been very convenient, and the people that they send out here have been very professional.

A couple of my buddies had American Home Shield and they thought highly of it, which was why I went with them as well. I was a first-time homeowner and they were something that other military members told me about. The technician from Tropical Breeze was super helpful when I had an issue with my AC and one of the best experiences that I’ve had with AHS was him. It was off on Memorial Day weekend so he couldn’t get the piece so, he helped us install a wall unit until he could get that piece to fix the AC. It was on a Thursday and they came on Friday, and they couldn’t get the piece that went out on our AC until Tuesday. American Home Shield has been good to me and I’d recommend them to other people as well.

I had water damage on the ceiling downstairs which was right underneath the shower. It looked like it was leaking around the tub portion through the tile. I thought it was a plumbing leak but when IGD Plumbing came out and looked, it wasn't a pipe issue. The guy said it was coming around somewhere from the shower instead of down through the pipe. So there wasn't really anything for him to do. It was like a caulk or cracked grout issue or something where it was getting by.

Sirius Plumbing & Air Conditioning came and they went from fixing the water heater to replacing it. They had to put in a new system kinda on the fly though. They got it all done but they had to call another person to come help the guy that was there by himself. That guy came and they put it in together. They were there for a long time but not without reason. It went good. The only complaint I have is that I put a warranty on a hot water heater and when it went out, it still cost $1,000 to get it replaced. If American Home Shield knows there was gonna be all these additional fees, these "customizations", in replacing a water heater then those fees should be part of the coverage or at least a portion of it. Also, they shouldn't act like it's a surprise because obviously, it's not. They're working with plumbers all the time. They know that plumbers have other fees.

There was a failure of our sump pump in our basement. My wife contacted American Home Shield and let them know that we had a problem. Within an hour or so, the plumber from High Priority Plumbing and Services was at my house taking care of the problem. So, it was fast and I was impressed. The contractor was outstanding. I always like to be in the middle of what is going on to see what the actual problem is and unfortunately we have a lot of untrustable people here in the world today. This guy was professional and he showed me exactly what the problem was and replaced my pump. He was top-notch. Everything has been functioning great since he came out. The sump pump is functioning as designed. Overall, it was a flawless process.

My toilet was leaking and Grade A Plumbing came out promptly for it. It was relatively a minor issue and their plumber was in and out. He was very nice. I’ve had nothing but positive experiences with American Home Shield. Every customer has to wait a little bit longer on the line for a rep or a tech but all in all, I’m very happy with the problem resolution and the relatively straightforward process.

I had an error message on my dryer. By the time the tech from Universal Repair came, he tested if everything worked and there was nothing he needed to do. He just said, "Call us back if there's anything else that goes wrong." It's been working ever since. We've had several issues with American Home Shield, some good, some bad. We're moving in a couple of months and I don't know if we're gonna use them in our new house.

Amazing Plumbing was great. They were on time, solved the problem, and they were gone in an hour. I’ve had AHS a couple years now and they've been great so far.

Everything went well with our AC claim, except for having to wait because they were busy and they were backed up. We had to wait a few days without having any cold air in here. With the heat here where I live, it was awful. American Home Shield may not have enough contractors. But when the contractor came out, they did their job and they did it well.

Normally I would have positive reviews for AHS. Unfortunately, this last experience I have had has been nothing short of a NIGHTMARE! Every time I call, I wait on hold for just under one hour. Then, when I speak to a representative, they say there is nothing they can do about my issue (which is that my appliance has not been fixed yet and it's going on 8 weeks). I asked to speak to a supervisor and was told he would call me...I never got the call. So I called again and was told I would be called back TODAY! Again, no return call. I have spent countless hours on the phone with AHS, and countless weeks on the incompetent contractor to service my appliance and I'm still in the same position I was in on May 7th when I made the service request! I am at my wit's end and have officially cancelled my policy with AHS. Very sad and disappointed in AHS. I have been with them for about 20 years now. Onto something new I suppose.

A 1 year American Home Shield home warranty came with my house when purchased. First claim was for a faulty microwave. After 2 different contractors had to come out to prove the microwave was unfixable, AHS sends a sub-part replacement that was $700 cheaper than the microwave that died. Second claim was our AC quit working. It took 5 different contractors to determine all it needed was a new control board. The first 2 contractors insisting it was a leaking evaporator coil and AHS didn’t cover that so it would cost me $400. The 3rd and 4th contractor said evap coil was fine needed a new control board. Finally, 2 months later the 5th contractor came out to replace control board. It took 10+ calls to AHS each averaging 45 mins and 5 days of PTO to sit at home and wait for numerous contractors. Avoid AHS home warranties at all costs!!!

They setup a AC repair without even telling me that I will be charged for the refrigerant. Other than the 100$ deductible they are charging me 330$ for the refrigerant which they say will not be covered. When I decline the repair, they will not refund the 100$ deductible, and supervisor call promised is never made. Never go with the AHS, they are the worst.

Updated on 08/14/2020: AHS reached out to me after I wrote my first review here on Consumer Affairs, and offered to make the situation right. I was pleasantly surprised when this happened. At the request of the person I talked to I sent the information to them that they requested - a receipt of services performed. It has now been around 3 weeks and I have not heard anything back from them about next steps or refunding me for the work that was performed. This is despite a reminder email I sent out.

Bought American Home Shield warranty for around $1600.00 for our house. Water heater went out got a new one installed no problem. We were charged $400 dollars because the company they sent did not use the brand we had and said they need to adjust plumbing to make new water heater fit not covered of course. Central air went out requested service on 6/5/2020 repair guy said it needed new condenser and coil. Sent in request it is now 6/23/2020 still have not received approval from American Home Shield company.

Submitting a claim has been okay with American Home Shield. The first time Ace Heating & Cooling came out, we told them that we heard the fan on top of the outside unit seize. It started making some noise and we went over there to see what it was doing. It got slower and slower and then made the noises. So, the contractor changed a couple of relays and said, "No, your fan is good. It's coming on now" -- but, I think it had to get hot to start doing that. Then, that same night after he left, it did the same thing again. I do not feel like they listened to what we were trying to tell that we heard the first time. The guy could have got it fixed the first time. But, they came back out and fixed it, and it has been fine since. Overall, it was okay.

My refrigerator has been broken for 5 weeks. Four separate people have been sent to "fix" it by American Home Shield. We are now 5 days after the last repair man recommended a certain fan replacement. AHS has not "approved" the fan. In the meantime, my wife has been sickened by rotten food. Our refrigerator is 57 degrees F!

American Home Shield had Moos Plumbing come out for my toilet and they did good.

The air condition in the upstairs of my house was put in in July of 2018, but we've constantly had an issue with it. The unit is in a closet right above my kitchen and it has a PVC line that goes from the pan that catches all the condensation from our AC and goes into the sewer system. We have a device that the AC people had put on those pipes. If the line would ever get clogged up, it automatically shuts off our air condition, so that it doesn't continue to overflow the pan and keep coming down to the kitchen. Each year or twice a year, whenever it's really hot or it's raining a whole lot, the air condition pan would leak into the ceiling of our kitchen.

I prefer to submit claims with Home Shield online. When you call, you may get on hold and you can’t control how long that phone call is gonna take but it seems to work better if you go online. It's easier and it's so much faster. You get the phone call and the texts back letting you know everything you need to know very quick. If you don’t like the company that they selected, you can switch. If you know of a company that they work with and that you like and trust, they let you use that company. Every time we’ve had to use them for anything, it’s pretty much right there. We only pay $75 and it’s been pretty good for us. I hear people complain about Home Shield once. They're paying that money and they don’t use it. But when it’s a home, you’re gonna need repairs. It’s a comfort thing for us.

There was a broken component in the cooling portion in the evaporative cooler in the attic and when the contractor did their parts search, they could not find any manufacturer that manufactured the component parts. Their solution was to replace the unit. AHS had to pay a portion and I had to pay a portion. The process of filing my claim was very simple. Kingwood Air Solutions did their write-up and sent it off to AHS, then I had a very brief phone call with AHS. They sent me an email that said what portion they were paying and what the portion I had to pay for the resolution. AHS does a good job with repairs, but when a unit has to be replaced, the homeowner is responsible for a significant chunk of the replacement cost.

When the water heater was leaking from the top, the contractor couldn't repair it. It had to be replaced but it took a while to find one that’ll fit because ours was pretty old and it wasn't being made anymore. He had to find one that was comparable to what we had and he found one. We then gave him the money to go get it. We got it and put it in. We had an issue with our air conditioner unit's Freon last year. The contractor put the Freon in, checked the air conditioner out and made sure it was okay.

My nephew’s wife has AHS. She was happy with them. So I followed her. My recent claim with AHS was for a tankless water heater. It was a little bit more difficult than if it would have just been a regular water heater. The contractor had to get on the phone with somebody else to get it straightened out. Then, since the unit was a whole six years old, it was obsolete, they just had to replace it. I was without hot water for about three and a half weeks. It was shipped really fast and they had to figure out what the problem was. They had to ask American Home Shield if it was okay if they replace it or not, and then they had to wait and they asked me if it was okay if they charge me $489 because it wasn’t the exact same thing that I had before, so they had to move some pipes.

The claims process was pretty easy. We had moved into the home so we wanted, for safety purposes, to rekey all the locks. I was told to expect contractors within 48 hours, and that’s exactly what happened. The tech from Realty Rekey was fantastic. He was very helpful and all the keys work properly. Some were turned upside down, so he was nice enough to turn them the right side up.

My garage door wasn't moving at all. I submitted a claim through American Home Shield's app on my phone and it was very easy to use. Thus far, AHS has always sent me a text or an email telling me who the attending contractor is gonna be and how much time would pass before they contact me. Plus, there's usually a phone number I can call to contact the contractor right away if I want to. For my recent claim, their contractor Garages R Us provided outstanding service. I’ve had different companies prior to going with American Home Shield and they weren’t as responsive or as efficient. I’ve been very satisfied with American Home Shield.

The guy from Rush Heating and Cooling was here probably 15 minutes tops the first time he came out. The day he came out and went in the basement, I told him the unit is not getting cold. We turned it on 2 or 3 days before. He came back outside to the unit, opened it up and turned everything off in the basement. He cleaned the unit out and changed out something. Once he did that, he said I should be good. He left and that night, the unit never got cool. I called Rush back and they told me to call American Home Shield to set something up for them to come out. Then the guy came out and he was more thorough this time. He probably had more job to do the first day he came. I took him straight to the line and told him it was freezing. He cleaned that line out and everything was good after that. He was very courteous. As soon as he walked in, he took his shoes off. He was also very professional.

American Home Shield was very timely and courteous. I called them on a Sunday, midafternoon. By Sunday afternoon, I had appointments for someone to come out. The contractor was out by Wednesday. It took about a total of seven days for everything, from start to finish. If you put my stovetop's element on low, it will, all of a sudden, become high. The contractor came in, looked at it, figured that the knobs needed to be replaced, and ordered. He then came back and put the knobs in.

Bradley Electric came out for a claim and they’re very organized and very clean. They did the job and left. I'm very happy. American Home Shield is very good. My whole family is with them.

Tropical Breeze Heating & Air was very efficient and they fixed the problem within a few days. The only difficulty is getting somebody if you want do it on the phone. You have to wait about 15, 20 minutes. There are so many different warranties out now. No one knows who the best one is. So, if Home Shield could lower their prices a bit, it would help them get more consumers involved with them.

One of AHS's contractors called UA Heating and Cooling came for an annual check-up. Everything went well. When I moved to my house which is an old property, the seller paid for AHS for the first year. I paid the same thing for the second year but then I retired and couldn't afford top-of-the-line coverage anymore. So, I just got air conditioning and heating coverage instead. I've gotten good service so far.

Star Services was in contact the next day after I set up the claim online. There was a leak between our freezer and refrigerator, and the person came out in about seven days. He cleaned up and did good. The leak was plugged up. We also had locks changed through American Home Shield and overall, everything was good in my experience.

Americare Appliance Repair, the contractor sent by American Home Shield, was good -- Time, labor and everything was good. They walked me through what the issue was with the washing machine and dishwasher. I feel good about them being able to knock it out at the same time.

We’ve had contractors out so many times now for our air conditioning claim. I’m surprised Home Shield is not just replacing the whole unit. It seems like it needs replacement and it’s kinda disappointing. Also, we had to pay for 100 and some dollars for each of the first two visits from the contractors and we still don't have AC. The contractors are ordering the parts that are needed and we won’t have AC for another 7 to 10 days. I've been sleeping in the basement. They’ve taken a long time, but there is something in the works.

Intrastate Energy Controls did a great job. They fixed the issue on my AC the first try. I have called American Home Shield twice and it has been fast and quick.

I submit claims to American Home Shield online and by calling. Both work well for me. Recently, I had a claim for an AC unit and the tech they sent did a good job. He wore gloves and had a mask on. He was very concerned and did what needed to be done. He had the part needed and he put it in. Everything went smoothly and he repaired things in under an hour. My AC has been working well since then. I was satisfied with him.

They came out to replace the water heater. AHS's claims process was extremely difficult, frustrating, and terrible. They told me they were gonna give me $230 to replace a water heater, which was ridiculous. You can't buy a water heater for $500. How can anybody expect that they can replace one for less than that? I had to pay 400, plus the 150 that I paid AHS. My AC keeps breaking down and they sent people out three times. The first time was just after the 90-day window, so I had to pay another deductible. They came out two times since then and the AC is currently having the same issue that it has been having. I'm very dissatisfied and ready to cancel.

The central air unit wasn't working so I submitted a claim with AHS. A technician came out and oiled it, and got it going again. So, it worked fine. I used AHS to have the locks rekeyed also. Their claims process was easy. It all went pretty smoothly. I would recommend AHS.

South Valley was wonderful. We've had them before so I was happy that it was them that was servicing my recent claim. They showed up on time, explained to us what the problem was and fixed it. They said they were going to order a part, which they did. They gave an accurate time frame and it was acceptable. I understood they had to order a part and it just took a few days. Their communication was also good about what would happen next. All in all, anytime we've used American Home Shield, it has worked out, so we're happy.

The contractor was fabulous and his service was excellent. He came out for five different things and did all of them. But when the water pressure gets to a certain level, the dishwasher door comes open sometimes. He checked around with his colleagues who suggested I turn off the circuit breaker and let it reset itself. It’s still doing it though. I need to call him again and try to get him back out here.

My dishwasher died. I went online and submitted the claim on the American Home Shield website. It was easy to use. I initially was given a different contractor but they didn’t contact me. I tried calling them but there was no answer. Two weeks went by. They contacted me and said that they didn’t do service out in my area and that American Home Shield would be in touch. I waited another two weeks and I still didn’t hear anything, so I called in and that’s when they had Optimum Appliance come out. They did a good job. They came out quickly, too. The dishwasher is working perfectly now. It’s been worth having the AHS contract.

We’ve had Certified out a handful of times since we moved in and we’ve always had them come. They're really good and very thorough. They're coming for plumbing, but they're also checking our electrical. They look at all angles and they're really friendly too. I submit our claim to AHS online. Then typically, since we’re familiar with Certified now, we would just call Certified right after. But everything, we just did right through the internet.

Everything went well when Myers Comfort Specialist of Montgomery. The AC has been working good since. However we noticed the other day that the drainpipe was draining more than usual. It probably had something to do with the fact that the part that replaced was leaking. So hopefully, it's supposed to do that. It took two days from the time I filed the claim to the time it was fixed. I hope that AHS has the option to switch to the company that could get out quicker.

American Home Shield sent out A Wisdom Electric and they did a great job. I had two items, where one of which the guy said he could not fix because it had been a faulty installation. When I bought the place, the ceiling fan in the garage was working, and then it did not. He said that he could not fix it because it was not up to code. So, it is still hanging out there. I would have loved to have had that thing fixed.

Over the last three years I've had American Home Shield, they have been able to solve my issues for the most part. However, I had a negative experience with a previous service for my dryer. It took four weeks to get that fixed as their contractor diagnosed the problem incorrectly a few times. Their contractor came back and fixed what they thought the problem was. Then, they had to go wait for approval. That took forever but eventually, the issue got fixed. Most recently, I had a plumbing claim and The Plumber DBA Robco Enterprises, one of AHS's contractors, came. They were on time, they were efficient, they knew what they were doing. I had a pretty good experience with them.

AHS did reach out to me and wanted to make matters right after I wrote my review. The communication was not always very timely, but AHS did give us the option to have our own plumber, who we trust, fix our water heater at their expense. The fix was simple and straightforward - the anode rod needed to be replaced, and the water heater needed to be flushed well and properly. We appreciated this very much after the awful experience we had. However, our warranty expires in less than 3 months, and we will not be renewing it. We do not want to use AHS providers any longer than we have to.

I placed a call to fix my pool on June 5th. Today is June 22nd. I have yet to get a contractor. They withdrew the deductible right away without any delay. But have never called me once on this matter. I have called them every day to find out the status. It take 45 minutes to one hour. They have been most irresponsible. I have not seen any more poor service than this. They have never called me with updates. I have been treated like trash. My experience this time with them has been the most unsatisfying. I have a lot more to right but it will fill pages with how they have treated me.

I filed a claim for my AC unit last Tuesday. Someone from Myers Comfort Specialist come out and determined it was our compressor. An appointment was set up for Wednesday between 10am-2pm. The technician came out and "replaced" the compressor, in which I paid $345 out of pocket for. My husband and I noticed that our home was HOT Thursday morning, so we called Myers back. A technician was sent out Saturday morning. She came at 8am. Stated she would be back by 11am in the heat of the day to see what was going on. At 1:30pm she had not returned.

I had a great experience with McCormick Mechanical. They were the contractor American Home Shield sent out for a claim I made. The gentleman who came out was professional and was on time. He knew exactly what he was doing. He was great at communicating everything that he was doing and how he was doing it as well as why he was doing it. He actually gave me some education on the three or four different coolants that are out there currently and what's coming around the corner. He made some recommendations.

When the technician from Pamela’s Plumbing came and looked at my faucet, he bypassed the electrical battery box, put it in with straight from the faucet and he had the ability to touch it then. So it come on like it was before. But the touch going off was not available. He said that he needed a battery box and some more parts to it. He also told me I needed to call the company who I bought it from and to order a battery box. But the proper procedure would have been for him to take the information here, the model number and the faucet model and go back and order it. Then when the parts come in, they came and put in. But the contractor was very kind and they had no problem with the work. The technician did a good work here but they didn’t know how to follow up with things as far as completing the claim. To me, they're not how American Home Shield do business.

The electrical panel at our house had a loose connection, and it caused one of the breakers to burn through. It cut off the hot water heater and some of the lights. It was a major problem and it was at night when this happened. I did the claim online and H & C Electric came out the day after. The guy was super professional and he got it knocked out. He took care of everything that day and it was awesome. Overall, American Home Shield has been really responsive. I got it as part of the mortgage process, and I didn't think I’d use it at all. I just thought it came with it, but we've ended up using it twice now. It has been great both times, so I’m happy.

Every time I call American Home Shield, I have to wait on hold for about an hour before I can speak to someone. But everybody's really nice and they are making their best effort to help me and to do what's best for me. They really look forward to helping me and finding a way to help. As a customer, it feels really nice. Recently, I called them because there was a leak on a pipe that was falling in my basement. It was getting water in the area. A guy from H2O Maestro came to fix that and he noticed that the sump pumps were running consistently. The pump was stuck and it was not stopping and the backup pump was also damaged. He tried to fix them and see if he could repair them, but it was not possible so he had to replace them. He didn't have the pump with him so he had to call in and go to their shop and come back. He fixed it in one day.

AHS's reps are very courteous on the phone. I tell them what the problem is and they usually tell me who they’re gonna try to assign. The contractor would then call me and try to set up an appointment, which I gotta refer to the renter when the contractor would be around. It’s only once in a while that I get a contractor that’s not good. AHS could lower their price or they could add more stuff that they cover. I found out that they don’t cover windows on a house. I keep getting these bills in the mail. AHS would say I owe $88 and I’d call them to say that I paid the full amount. They'd tell me that they got it all straightened out. But this last one, they said that when I paid the full amount, they charged only $400 when I should’ve been charged $500. I just go with whatever they tell me the amount is. I asked them to tell me why they didn't charge me the proper amount. They gotta go to three or four people to try to figure it out.

We were given three different companies along with Home Shield from our Realtor when we bought our house almost three years ago and their pamphlet was very easy to read. It gave everything that we needed to know compared to the other ones. We didn’t feel there were any kind of hidden fees. We were able to call in with Home Shield and they usually go ahead and get it done pretty quick. One time the air wasn’t cooling in the house and we thought that we were losing Freon. Abilene Comfort & Refrigeration determined that when the homeowner built the house, there was a missing piece. The tech said it looked like trash anyway, so it didn’t surprise him that it could have been thrown away. And then there was some kind of other coil that needed to be fixed. He figured out what it was, got it replaced, and he was fantastic.

I tell a lot of people that they need to get American Home Shield. All you have to do is call them, and they'll take your claim then as soon as you hang up, they send you a memo or an email telling you who they assigned it to. My husband and I really like them because we've had three claims now, and they send someone right away. All we do is pay $75 and that's it. One time, it was very hot here. I did a claim late at night and 5 Star Home Services came as soon as they could, which was the next day right away. They were very nice too.

I had just signed up with Home Shield a month or two prior. My insurance guy talked me into it. Normally, I would not have done that but I recently lost my husband. I thought that I don't need any other problems at the moment and that I better do this to cover myself for a while until things start to calm down in my life and we would go from there. It was a good thing I did because then, the ice maker decided it was gonna go out.

American Home Shield sent out Tap's Lock & Key. They were great. It took them less than an hour to rekey my four locks. The timeframe was fine and the guy also wore a mask. I was happy with them. It was a positive experience.

I was referred to AHS by my neighbor. I had several small claims with them and they repaired those claims. But they denied my latest claim. It was the first large claim that I had and I didn't know it was that big. The guy from Myers called and told me it was gonna be $2,000 to $6,000. I called AHS and asked would they allow someone else to come out for a second opinion. They said that if the second contractor determined that it was the same issue, then I'd be charged another $100. I got somebody to come in to give me another opinion, which me $89. I called Myers and they told me that AHS denied my claim. When I called AHS several times, they said that somebody was supposed to call me back, but I haven't heard from anybody on why my claim was denied. I'm debating whether I keep them or drop them. I'm not thinking too much of them now when it comes to the larger claims.

I have Home Shield this time for at least two years. The response time is horrible. When you call, you have to wait an hour. But overall, their service has been pretty good. The contractors come within 24 hours. When there was a leak from a bathroom to the kitchen, DNB Plumbing told me that there was no water underneath but they couldn’t solve the problem. But their service was good.

I have two recent claims with AHS, one for the water heater and one for the air conditioner. The air conditioner is scheduled tomorrow. The water heater technician already came to my house to check the water heater. It was a tankless water heater. The problem is we feel like, sometimes, the water temperature is not stable. He said currently the water heater is not capable of flushing, so they need to install some tool so we can flush it like every year to keep it functional. They didn’t fix that. We just get a quote from them. We haven’t decided whether to go with that solution yet. But the technician was on time. He was not like an expert on the tankless water heater though, so, he called back to his company to ask the other experts.

The guy that came out for our recent claim with AHS was really nice. It turned out it was a pilot error. We didn't have a repair needed. We just didn't have the water connected the way that we needed to. The last service repair was excellent. AHS was timely and they responded quickly. The repair before that, which was also on the washing machine for the spin function, was a cluster. They got back to me right away and came out, but then the contractors said they needed to order a part. Then it was a month, they never contacted us to say, “Hey, this is what's happening,” or “This is when we’ll be back.” I had to keep hounding them about, “When are you coming back?” I don’t know what happened there, but something happened and that was just not the communication that we should’ve had.

The AC was making a very high, squeaking sound and it would work for about 20 minutes then, it would stop working. If I turn it off for a day, the next day it would work again and then stop, so we just turned it off. I submitted the claim online to American Home Shield and it was the easiest thing I’ve ever done. The first time the contractor came and looked at it, they turned it on and everything was fine. They said nothing was wrong with it. I wasn’t here and it takes 20 minutes or even longer so I talked to them and they told me to record what it was doing. It showed that night. I turned the AC back on and it went for a couple of hours and started doing it again. So, I recorded it and sent it to them. They came back within a day and fixed it. Everything was great with AHS.

I’m one of those old-schools and like to talk to a person. However, I have difficulty with AHS's wait times. You have to submit claims on the computer. They said that they were aware of it and they were gonna be working on it, but I haven’t seen a change. Other than that, the response time for the contractor to get back is always quick. Our claim all worked out well when the AC was not cooling. We’d have it at 70 and it would be 78 in here. The contractor did a great job. He’s gonna come back to check it in July to see if there are any leaks.

I was having some trouble with my fan. I called the 1-800 number of American Home Shield, paid the deductible and they dispatched someone out. The tech replaced the fan. The service provided was really good. They're professional and I didn't have any problems. They were definitely knowledgeable about what was going and fixed it relatively quickly. Everything is working fine and I haven't had any trouble.

I called American Home Shield for the stoppage and they contracted me out with Lone Star. They’ve been contracted out with us and every time, they explained what they’re doing. I don’t have issues with any leftover garbage or anything like that. My only grievance with Home Shield is getting through and them getting back to me. But I understand COVID may have been an issue and we’ve been put on hold or wait status.

The first company AHS paired me with couldn't get out here until about three weeks later. The girl just kinda laughed and said that they were really busy right then. I contacted AHS's rep again. She was really great and understanding. A1 Service was absolutely phenomenal. I didn't get them assigned until around late evening and they came out here the next morning. When I contacted them, the contractor was out here within a couple of hours. The issue was the capacitor. It took 10 minutes to get it off the truck and put it in.

The guy from Specialty Services who came out was really nice. He made my back patio light work, which was the initial request, but there are three switches on this light panel and my side light wasn’t working anymore after he did whatever he did. I had him come back out to fix that and he fixed it. But he was in there doing the wiring and since he had been doing the wiring, my circuit has been breaking. The circuit in my living room and the kitchen would all of a sudden just pop off. He looked at it and he said that might happen but to keep an eye on it. But it just kept on. I’m nervous of a fire of some sort.

I called American Home Shield via the phone to submit a claim and went through the recording. The recording said the contractor would be out within the 24 hours and that eventually, they were gonna contact me. The guy from Ace Plumbing was there within the 24 hours. He came out in a reasonable amount of time and was very respectful and professional. I told him what was going on and I showed him exactly what my situation was. He knew automatically what was going on. He was clean too. He brought in his equipment and then took care of my issue in a reasonable amount of time. I was real satisfied with how my situation was taken care of. I had a major clog going on down in my basement so the repair was very necessary.

The big advertisement on my computer made us choose American Home Shield and when we an appliance problem, the contractor was out quickly. They got it taken care of and there was no problem. It was very good dealing with them.

AHS claims process was easy and it was the simplest process I have ever had to do. The contractor came to replace the water heater. I’m thankful that I have AHS because they saved me a bunch of money.

American Home Shield was outstanding. I called in my claim and it went very well even though it took about an hour (I waited on the phone for about 50 minutes). When Swift Appliance Repair came out, the guy was very good because he took one of the units’ capacitor out and replaced it. It took him 45 minutes and he fixed the unit. It’s been working ever since.

Compared to other companies, I like better American Home Shield. It's pretty easy to submit a claim. When I need to talk to someone, with the COVID, I experience difficult waiting times on the phone. But most of the time, I use the website and it's pretty friendly and fast. The contractors they use follow through well also. I just want American Home Shield not to increase their rates every renewal because I've seen other companies with whom every time we renew, the rate goes up. American Home Shield has been able to maintain the same rate, at least for two consecutive years, and I appreciate that because I have pretty significant company addresses insured with American Home Shield.

The washing machine was rocking terribly during the spin cycle. The contractor had to come out a couple of times because they thought one part was going to resolve it but several parts ended up getting changed. Once they replaced everything they thought they could, it still was having problems. That was when they deemed it irreparable. The technicians were great. They were quick to come out. When parts got ordered, they came quickly. My experience with them was good. Everything that AHS dealt with has been fine. The contractors were very informative and answered all my questions as much as I would be nagging them while they were doing their work. They showed up on time, if not, early for appointments. They communicated well and they were thorough.

When I closed on the house, the Realtor ended up having the sellers buy me my first year with Home Shield. I used them a couple of times and had a great turnout with them. A few weeks ago, I called because it seemed like my AC wasn't cooling right. I had my house running at 70. World Class AC came out twice and they checked the main unit temperature and they said it's good. And they checked the Freon and said it's good. They're super nice and polite. But the tech never checked my coils on the AC unit and they were clogged, frozen, and broken. I had another AC company coming out because my unit was still not working. It flooded my house. The last AC guy just found out and now, I have to rip up all my living room floors and replace them. I had to cut walls out because of mold.

I called Home Shield about a plumbing issue and they sent out a plumber. The plumber came back and said they didn't support my hot water heater. The plumber supposedly had contacted or referred to another organization and they did not contact me so I had to reach out to Home Shield to figure out who that was. They came out, eventually, and they said that they couldn't support that particular hot water heater as well. We spent $75 on a service and I ended up having to call a plumber from the outside and paid separately. I couldn't contact Home Shield. I would stay on the call for 30 minutes just trying to reach somebody. And I'm trying to cancel my service and I'm having a hard time doing that. I can't do it online.

I have an open claim with American Home Shield. It's for my dryer. Sears came out and looked at it then ordered another barrel. My unit is supposed to be fixed this Friday and I had an appointment from 8:00 to 12:00. They had mentioned that the barrel should be delivered but it didn’t show up. I didn’t receive a call so I called Sears back on Friday morning to see what the story was. They told me that the appointment had been canceled because the part hadn’t come in. But nobody had relayed that to me. There was no follow-up communication to me about the delay and I had a schedule on my text from Sears for that time. I’m disappointed with that. I had taken off work to be at home waiting for someone to call me or tell me the status. I ended up figuring out the status, which is that the barrel is still on backorder. I’m kinda at a standstill right now. It has not been the best experience.

Our 2nd refrigerator went out on a Wednesday, Saturday a very inexperience technician came out to tell us that it needed Freon but it had to be approved by American Home Shield. Not a problem, Thursday my husband had to call the company to which we were told they were still waiting on approval to see if the refrigerator was covered. My husband called American home shield found out yes it was covered. Fast forward to three weeks later and we’re still waiting for service. When we called out to American home shield we were told we could not get another service Provider out here without having to pay another service fee. Customer service read from a script they don’t resolve issues and when you asked to speak to a supervisor nobody is available. American home shield is the worst warranty in America and I don’t see how they stay in business. They are useless.

AHS has been good about taking care of my appliances for me. However, I've been very frustrated because of the long wait time to be able to get ahold of anybody. We have two policies and when I go online to look at my second policy, which is for my vacation home, it won't let me just transfer over to the other one. Plus, some of the people helping me, although they’ve been very kind and courteous, their English has not been so great. The language barrier has been a bit challenging. But the contractors have all been very professional and pretty easy to talk to and deal with.

When I called AHS for the air conditioner, I got a recording. Everything was set up really quickly and I didn’t even speak to someone. However, you don’t have a choice on who’s coming. The contractor didn’t come out for a few days. When he did come out, somehow he got it going. The air wasn’t blowing. It was coming real lightly and it was warmish, not cool air. When he opened the unit, it needed to be cleaned and it needed a new fan. I said, “While you’re here, why don’t you just clean it?” He then had to come back and put the new fan in.

I normally put in claims with Home Shield online and it's pretty easy. But whenever I do call, it’s usually long hold times. They could decrease their hold times or they could have a setup like some companies where you have the option to not have to sit on hold. They kinda put you in a queue and they call you back when your time comes up. Other than that, I’ve always had the items fixed anytime I’ve put in a claim. They’re pretty dependable in that regard. One time, my refrigerator stopped working and it was handled pretty well. I took two visits for it to get it fixed but I kinda understood that.

I had a plumbing claim with Home Shield and ASAP Plumbing Service came out. The man was very knowledgeable. He had to order the parts and it took about 10 days. I wish it would’ve gotten right away. The issue was not flooding the house or anything like that but I needed to wipe it down constantly and put a little bucket. Then, the tech came back and installed the part. Also, he was wearing a mask and he was keeping his distance. Everything has been working properly.

I’ve been in my house since April 13th and there's a leak in my plumbing. I made a request and it was very easy other than the fact that American Home Shield has those drop-down menus where they had certain things one had to pick from. Someone could try to put information on it, but since I didn’t know where the leak was coming from (if it was leaking from the wall, the water heater or an appliance), I just tried to put it underneath the thing I thought was the closest. I also don't know how long the leak had been going on because there were three layers of tile and the water was underneath. When I started pulling apart the baseboard to put some tile down, that was when I noticed that it was wet behind my refrigerator. That’s where my water softener and my water heater is.

We went through American Home Shield for a claim and they had someone come out. But they never ordered the part or they never sent it. We kept calling and went through seven weeks without our microwave. AHS then said we would start again and they sent out Busy Bee. It was wonderful and the microwave got taken care of within a week or two. The initial problem was the microwave would make a really loud noise. A part was ordered and the tech replaced it. We love them and the tech was great. They were very quick and efficient.

When I got in my new home, I used the restroom on the first floor. When I flushed it, there was a big leak between the tank and the bowl. The claim submission process with American Home Shield was pretty easy. American Mechanical had somebody come out and look at the toilet. It was very, very old. They said that there was no way that they could repair that, so they put in a new one. I would encourage others to get a warranty especially when they're buying something that hasn't been updated since 1970.

The claims process with Home Shield was easy and the guys from A & S Plumbing were very polite, very informative, and mannerly. I was surprised by the customer service. They’re good at what they do.

Before we got hooked up online, submitting a claim to American Home Shield was very difficult. We were on hold for an hour or two to get somebody. The first time I submitted a claim, I found out I got the wrong person. Now, we go online and tell their system what our problem is and that's quicker than before. AHS's contractors have come out pretty quickly for me. There was one day when we got worried because our toilet was plugged. Still, we found what the plug was and that issue got eliminated in a hurry.

The claims process is wonderful. It’s very easy to do. I had an AC issue and the guy who came out fixed it within a half hour. However, waiting four days without air conditioning is a bit much. I have COPD and I had to go buy a window air conditioner so I could breathe. Other than that, as a senior citizen, it is wonderful to know that it could be something as big as an air conditioner and I only have to pay the deductible.

I was with American Home Shield once before for a long length of time. I went to another company that I wasn’t very pleased with, and came back. InAir Heating and Air Conditioning came and it was awesome. After the initial issue went on with the AC for some time, they resolved the matter and I was very pleased. I do not have any difficulty with AHS' claims process at all. It's just the one contractor at one point I had a problem with. Their integrity was off. They changed their phone number but AHS resolved that. The young lady that helped me kept all of her promises to me. It took a while, but the ending results was better and beyond.

The light was flickering and so Electrical Service Professionals came out two weeks ago. The tech was good -- I had them before when they did my doorbell and they have always been professional and helpful. However, it is flickering again. So, I’m not sure what is going on. I have also had a claim for my dishwasher, a rekeying service, and the HVAC furnace. I wished, however, that the person who checked the furnace would have ran some test. He just stood and looked at it. As with the guy who did the dishwasher, on the other hand, I wished he would have done a little bit more too.

The guy from Airflo came out and he figured out the problem. He had to order a part and then he came back as soon as the part was in. I was quite impressed because he came on a Friday night for that. I thought that he would not, but he did. I've been under contract with American Home Shield since early May, but I had used them a few years ago with another house I had back in Texas. So, it is the second time I've used them. They have been quick at getting somebody out here. I submitted the claim and the guy called me literally the next day. That was my experience in my previous contract in Texas, too.

One of my friends referred me to Home Shield and I haven’t had any complaints. I usually call or submit claims online and the service has been good. Due to COVID, I can understand where the delay can be, but the contractors come.

A fuse had blown in the breaker box and the contractor did a good job. The claim went well and AHS provided excellent service. They might wanna cover some things outside of the house though like our ceiling fans on our deck. Still, the reps are usually cordial and knowledgeable people. I like that they send us great service people and they’re always timely.

When my tenant called and said the air was not cooling, Patrick called the next day and said he was on his way. He is always super-fast, super-efficient, and very polite. All in all, American Home Shield is awesome and the contractors have been fantastic. Don't choose anybody else. I've had them for four years and I've had no issues whatsoever with them. I was so impressed. I have one policy on the Beaumont address and one at another address. I'm living in Lake Charles now, and we put it in our home here too. We had a different one here in Lake Charles, and it was nothing but a nightmare and a half.

I like Hers and His Plumbing. Our claim went pretty well and the guy solved the problem. It took him half hour at the most because I had a lot of questions. Also, we didn’t know there were two adjustments and he showed me how to do the adjustment in the water heater because he said he was not allowed to do them. He was very professional, very informative, and he did a good job. I was very pleased and now, the unit performs the way it is supposed to perform. I did the service request over the phone and my interaction with the AHS rep was professional and to the point. It was a pleasant experience.