American Home Shield Reviews

I had an issue with my sink. I called AHS and they had a long waiting time. So I hung up and got a call back after an hour. Then they submitted the contractor company to me later, after the call was finished. I called that company and they did not respond back to me. I went to the Internet and saw their review and it was not that great. So I called American Home Shield again and told them to get a different plumbing company because the rating of the one that got assigned to me, was not good to start with. Plus when I gave them a call, they never called me back.

We had the garbage disposal go bad. Submitting a claim for it over the phone to American Home Shield was easy. All I did was answer the questions and hang up. The contractor made an appointment and they were here right on time. If they said they were gonna be here at 10:00, they were here at 10:00. They were very professional and they made the assessment quick and got the part relatively quickly. The tech came back and fixed it. The total turnaround time for repair was around five days and everything has been working well since the repair.

I find American Home Shield's site to be user-friendly. I submitted a claim with them and the technician came out and re-keyed the property for me. My interaction with the technician was positive. He did a very good job. He did it very quickly and was very professional.

Saw a promotion so went to their website. A customer rep pinged me to see if I needed help. The package sounded good, but I wanted to ask my husband first. The rep told me, “Not to worry, sign up first you won't be charged. We will send you a detailed contract and then you and your husband can decided whether to get the insurance. But sign up now so you can get the discount.” So that's what I did, but in the end got charged without getting any contract to read over first. Now they will not refund me what they charged. Very dishonest.

We were having problems with our gas water heater. It started making noise, so we called AHS for a repair. The plumber can out and took a look at our hot water heater. He said it was old, never heard the noise we heard. On invoice that we received, stated that our hot water heater was old, rusted, and did not heat the water. I know its old, I don't know how you can tell its rusted without looking at the inside, and it has always heated water. To get the hot water heater repaired, we need to pay over $500 for upgrades for a replacement heater.

I have been an American Home Shield patron for 8 years now and have only used the service three times prior. Recently when my dishwasher went out and they were quick to send a service repairman but slow to contact me regarding what would be happening with my unrepaired dishwasher. When I called them I held for 32 minutes before someone came on the line and said I needed to go to the repairs department to determine if they would be repairing my dishwasher or offering monetary compensation to help offset the cost of a new one. I held for another 35 minutes for the next person to say that they couldn't help me and that the parts department had my number and would call me in 5 to 7 days to discuss.

My hot water heater went out a few weeks ago, I called and they had a plumber come right over. The plumber told me that my house needed something it didn’t have and I would be responsible for the service to bring it up to code. I’m ok with that, if it didn’t have the correct stuff that’s my issue not theirs. The Plumber told me that I could ask for a cash out for the water heater and they would pay me directly so that’s what I did. We agreed on a price and told me to send the receipt to them and they would pay me.

Recently my water boiler broke, therefore I have no hot water. I contact AHS and was referred to a service company who showed up to the appointment an hour and half after the arranged time. Then it took 3 weeks to hear back from that company. The next company came out, told me I needed a water boiler, scheduled an appointment for January 28th, never showed up. When I called American Home Shield, I was placed on hold for over 50 minutes. Then when I spoke to a live person, the notes from the customer service rep did not support my statement, but wrote the lie that was told by the company.

One star only because you have select at least one. If you have a service need that goes beyond simple submission online and need to talk to a human being you will be very very disappointed and frustrated. Hour long wait times are STANDARD on the phone lines. They do not communicate anything in writing which is probably a serious way to circumvent the customer proving their terrible responsiveness.

Our furnace stopped working and American Home Shield was contacted and we had a technician out the same day. This isn't the issue. The technician tells American Home Shield what part was needed for repair and it arrived 3 days later. When the tech came back to install the wrong part had been ordered. Keep in mind this is dead of winter. No heat and small children and pets in the home. The tech contacted American Home Shield to order correct part and that was 10 days ago and the part still hasn't arrived. I called Home Shield the day the part was ordered to try to expedite this and they would not. I even offered to pay the expedite fee and they refused.

I am convinced all these positive reviews are fake and are hired as damage control by the company. Go do a search around the web for reviews and you'll see what I'm talking about. They do not honor ANY claim and send really unreliable and inexperienced contractors. The one they sent over to diagnose our heating problem broke our attic door in half and disconnected all of our HVAC ducts then left it that way and then AHS denied the claim because of the damage the technician did.

It was very cold in the house when my dad and I came home one time. The problem was the thermostat and there was no hot air. It was just cold air and it was coming in very fast, so we called American Home Shield. At first, they gave me a Friday when the techs could come out, but I explained to them that my dad is 92 years old and heat is not something he can do without at that point. I talked to Megan and she was very understanding that we really needed to get somebody out due to my dad's age. She put me on hold and she took the time to try and whiz us in. She said, "It might be very late but we will get to you," when she could've just said, "No, you just have to wait." I appreciated that.

My oven was leaking gas and when I called in a claim with AHS, they sent out Alex, a tech from Professional Service Repair. After a year and a half of dealing with this problem, and all these people coming out, he finally fixed it. I kept paying and paying, and I was about to give up on it, but he resolved it and I’m very happy with him. But I had an issue with two contractors who came out. One of them was WARD's Appliance and they sent me a letter saying that I owe them $75. So, I paid them $75 even though nothing was fixed. Another contractor came here and didn't do anything but I still paid them $75. So I’ve been scammed all this time. Other than that, I don't have a problem with AHS.

I usually call American Home Shield's voice system and they send someone out. I always call on the phone and talk to somebody directly. I feel fairly good with the representatives. They’ve been prompt every time I’ve called them and they say someone’s gonna contact me in 24 hours. The customer service department has been that way. I have called American Home Shield a couple times this year and the most recent one was for the heater. The gas would fire up, but the heater wouldn’t keep it blowing. AAA Appliance Heating & Cooling came out and cleaned off some coils. The contractors were prompt and did their job, and they got things working again. I’d recommend American Home. They’re good and reliable.

My wife used to be a chef and she knows the stove. If she's saying it's not working right, then I trust her. So, we submitted a claim with AHS. We did it over the phone and the rep we talked to was awesome. She was very pleasant and very professional. But when the tech initially came out, it almost like we were wasting his time or he just didn't wanna take time to do the repair. He said that everything was working fine and that if the stove was not working good by Monday, we should call him. On New Year's Eve day, we called and he came back out on Thursday. This time, he put a little more effort into the repair. He took two thermometers and the stove kept fluctuating. He then waited and said that he was gonna have to change this and that.

The garage door was not shutting completely. One side of it was elevated like an angle. I called American Home Shield and they sent me Ace's Garage and Repair who sent me their technician, Adam. After his inspection of the door, he reported that the problem was a mechanical failure and that American Home Shield would only cover the chain lift and motor, anything else would be my out-of-pocket expense. I went on to tell him that I would not be able to cover that. The first quote was $600 and something and I said I couldn’t do that. He said he would call his boss and explain. I'm a senior citizen on a fixed income. I shared that with him and I said I did not understand that the repair would not be covered and he explained a little more.

A part in my dryer had broken off so my door would not close. Also, my refrigerator was frozen up and it was challenging because we couldn't keep any food. My living room light didn’t work too. I filed claims for them with American Home Shield over the phone and they sent out contractors who were polite and professional. They assessed what was needed to be done and then, they ordered parts that were needed to fix said items. When the parts came in, they called me back and scheduled somebody to come out and fix the items. That was convenient for me. The refrigerator and dryer took a long time because parts need to be ordered but other than that, the experience was good and it all worked out.

My clothes dryer stopped working and my wife a claim online with AHS. The contractor was out the next day. He looked at the dryer and said they were gonna do some investigating and see if they could find the parts that are required. He called back a few days later and said that they didn’t make them anymore, and he would be letting American Home Shield know that, and they would be in touch with us. Within a week, they got in touch with us, told us how much they would give us towards a new one, and we would pick one out and pay the difference. So it worked out pretty good.

Whenever my wife took a shower, we had water that would leak down into the downstairs den area. The contractor that AHS sent repaired the first time and they replaced the overflow drain in the tub. It was chewed up pretty badly because it was the original since my house is probably 30 years old or more. They took care of that problem and we thought it was all fixed. But when they cut a hole in there, we knew that it had leaked a little bit out of that particular overflow drain in the past. There was no telling when it happened, but you could see a watermark coming from that down along the tub surface.

My experience with AHS has been good. They’ve been helping me a lot. The young lady rep that helped me was very polite, nice, and very attentive. She was helpful and handled all my issues. I submitted a claim when my furnace would blow out cold air instead of the heater. And they sent somebody right away. On New Year’s Eve, the contractors came in. The contractor said he was gonna see if he would find the parts or else he would have to order them. So, he was able to find the parts and get it fixed, and it was done. I was happy with the contractors because, at New Year’s Eve, we had a warm house. I would recommend AHS.

I recommend American Home Shield. When our garbage disposal went to hell, I submitted a claim online and the process was amazing. We submitted it at night and somebody was out the next day. The contractor was wonderful. He explained everything to us and took his time. He was patient, went through all the options with us and the garbage disposal was replaced.

I had a great experience with my most recent claim to AHS. I had an issue with the hot water heater. It was Christmas day and my hot water heater went out. I submitted a claim online to AHS. I’d give the contractors a 110%. He was very respectful. He was explaining anything that was going on. He gave me a heads-up about when he was gonna be there. He called 10 minutes before and he also called afterwards because my dad was there, but I wasn’t. I'd refer AHS to my friends.

I had a microwave that went out just recently. I called American Home Shield and the first person they sent out was an electrician who said it wasn’t anything in the electrical system. It was the appliance. So, we had a second person come out. I had to call them, when American Home Shield told me who it was, to set up the appointment. They did about three or four visits replacing parts and the microwave kept blowing the parts. They told me that American Home Shield would not replace it. They wanted them to replace more parts. When I asked them if I could call Home Shield to see if we could resolve it sooner and not keep replacing parts, they said that they didn’t have a problem with me doing that. But Home Shield said it wasn’t them. It was the appliance company that was saying they wanted to replace parts.

When the washing went into the spin mode, it would stop, then it would get all crazy and out of bounds. It had a sensor of some kind that was completely out of whack. I filed the claim with American Home Shield online and it was super simple. Plus, I got a response really fast. The contractor came out within a day. He was really great and explained everything. He had to order a part and come back though. And it took two weeks to get the part. The washing machine has been good. I’m pretty satisfied with AHS, so far.

A blockage in the pipe needed to be fixed quickly. It made day-to-day operations difficult, and the contractor was unable to come when I was there, so I had to work out other arrangements. I have been with American Home Shield for about three years for my Flagstaff property and submitting claims with them has been pretty simple. I just go online.

I go to American Home Shield's website when I need something. The website is okay, but when we call, it's a great headache for me. Last summer, I had a very bad experience with American Home Shield. I was holding my phone for 90 minutes. My husband and I had a great fight because it was very different for the recall. There was no option on the website so I called a lady to help me.

When the temperature goes down, our heater doesn’t work properly and this is a recurring issue every year. There is not enough heat and when we have the thermostat on 75, the heat doesn’t go out above 71. We’ve been charged about four times for this but the problem has not been corrected. The last time that the technician was here, he said that if the temperature goes down, my heater is not supposed to work that efficiently. That’s totally bogus because we’ve been in this house for five years and it would always work very well during cold winter.

I called when my furnace wasn't coming on and the contractor who came out was great. He diagnosed the problem right and explained everything to me. One of the sensors needed to be cleaned and he was able to fix the problem. Since the repair, the furnace has been working well and it comes on every time. I'm pleased with American Home Shield and I'm happy.

The icemaker on my refrigerator wasn’t working and I called American Home Shield to submit a claim. I set up the service over the phone. The guy from Countrywide came out and spent 4 minutes here. It was something that was easy but I thought he was just afraid to tackle it. He got it working good and I haven't had any more problems with it. The guy was clean and nice. They also called back to see if everything went well, so that was nice. There was some kind of holiday and it went a little slow to get them out here. It was a seven-day process but Countrywide was good and everything went well. We use ice for all my drinks and I learned how to drink stuff without ice but now, I’m back to ice. We've been with AHS for 15 years. I had it in my other home and I have it on my son's house too. He and his wife use it and have been really satisfied. I would recommend AHS to a friend.

We had a contractor come out and he said that he was going to contact American Home Shield. Then, we never heard anything. So, we called to see what the status was. The technician took pictures of our sump pump and everything else in our basement. They sent that to American Home Shield who denied it. They said that there were other items in our basement and what the technician claimed was that we didn’t use the sump pump for groundwater which is all we use it for. So, we talked to the staff person there and we ended up talking to the supervisor.

I made a claim to American Home Shield when my pool heater went out. I did it online and it was very easy. I sat down and plugged in the claim. Then, I got a phone call in the next few minutes. Everything was excellent. Their representatives were very professional. They sent out Miss Appliance Services who replaced the pool heater. The technicians and contractors were good, except for James. He had been out on my property a few times but I banned him from here. He had a horrible attitude. He was also lazy and did not do anything. I had to call and get second opinions because of him. As long as they don't send James here, I'm fine. Other than that, everything has been perfect. In fact, I recommended AHS service to my son-in-law.

We’ve been having trouble with our refrigerator's ice machine. We had people come out for the past two years. They all did different things but the ice machine never worked. And then, American Home Shield sent out Pro Appliance. They took stuff apart, looked at it, and told us what was wrong with it. They handed it into the insurance and the insurance told them what parts they can put in. It took a while but the techs were great and the best ones that AHS sent out. AHS is going to get us a new refrigerator since our old one is not cooling correctly.

We moved in September and we've had American Home Shield for about five months now. It was the home warranty company our broker offered us. The most recent claim my wife submitted with them was for the dryer. She usually does stuff online and she takes care of everything. The claim took about a day or two and it was seamless.

I love American Home Shield. They're terrific. I've got them in four of my properties and I will never stop using them on any property that I have. In a property in Palm Desert, a fixture fell from the ceiling onto a glass table below, and AHS sent a contractor out and they fixed that. The tenants were happy. We're very happy with AHS. Every time I've called for everything, everybody at AHS has been polite. And when they told me they're going to send somebody out, the people have called. They've come out when they should.

I just bought a place a week ago and last weekend when we first started moving in and using the facilities, we had issues with water flooding out from underneath my toilet. I also had sewage backing up into my tub. I called American Home Shield to file a claim and every person I talked to did everything they could to try to help me resolve my issue. However, my experience was a little taxing in getting a hold of someone. There were some instances where it seemed like the whole times were out of control, but at the same time, I knew that I'm not the only person in the world. The gentleman who came moved as quickly as he could. He took the time to go to my house at about 9:30 at night on a weekend. I was really appreciative of him taking the time to do that.

Unfortunately, 2 months into a move into a new home, my wife and I spotted a leak into our master bedroom. It took 2 plumbers and 3 hours to finally detect the leak. My main goal was to limit the water damage, which was already now extensive and expensive and time was of the essence for a diagnosis and treatment. I read the entirety of the legal contract and recognized that the warranty wasn't going to cover the secondary damage. The plumber found a leaky toilet as the cause after 3 hours of diagnostic workup. I called American Home Shield only asking for replacement of toilet, which was under section 14, coverage of the contract. They said they wouldn't cover it and wanted me to spend another $75 dollars to send another plumber to diagnose the problem, and await typically 3 days. The toilet replacement would cost $450 per my plumber.

Vendor Selection - for every issue we reported, AHS sent an inefficient and inept vendor to service the problem. In every single instance, we had to call for the vendor to be re-deployed because they did not fix the the issue the first time. In most cases it was impossible to get the vendors on the phone, even during business hours. We ended up having to hire our own companies to get the job done, essentially rendering the warranty useless.

I was under the understanding that when I bought the policy it would cover all charges. I've had the policy for 20 years. Each month I pay $39 for coverage. Recently I had a problem with my heater. I was told that the part I needed had to be upgraded and I would be charged $300. Nowhere in the policy does it state that I would be charged if a part had to be upgraded. There are also some questionable charges on the estimate. I bought this policy for peace of mind which now I do not have. Nor do I have heat.

I have purchased American Home Shield since 2009 and am completely satisfied with their coverage. I have had several service calls and all of them were handled efficiently and completely to my satisfaction. Most recently, on 25 January 2019, I submitted an online service request because one of our central A/C systems was not providing heating. I received an e-mail response from American Home Shield with an hour, with the name and contact information of the A/C contractor who would handle the service. They also arranged a schedule for the service call on Monday, 28 January. However, since we were at our lake house only for the weekend, the schedule didn't work.

When the circuit breaker had tripped because of the vacuum, submitting the claim for it online was super easy. The company American Home Shield sent and the guy who came out were really good. His service and the explanation were really good too. Plus, we were able to get the issue resolved in one visit. Overall, it was a really easy and pleasant experience.

The refrigerator wasn’t cooling, so I submitted my claim online to American Home Shield. They were great in getting somebody out. The contractor was wonderful as well. He was a nice guy and was good to talk to. He was also very rapid. He ordered the parts, came in and got them in. The refrigerator has been fine since then and everything has been good so far.

I had an issue with my refrigerator where I could not dispense the ice because it was getting frozen. So, I called American Home Shield to file a claim. The process was not difficult although it took me a long wait time on the phone and then, when the contractor came, he was able to fix it in one visit. He was very knowledgeable and pleasant. So far, everything has been working good.

I submitted a claim online with American Home Shield for our ice maker that wasn't working. I just pressed all the buttons for whatever I asked for, so it was simple. The only thing was that some of the options asked me to explain what the problem was while the other ones didn't, and I didn't know if it made a difference. Still, the contractor sent out was really nice, helpful and fast. He was also on time. My ice maker is now working well and I have no issues with it.

I had a leak under my sink so I filed a claim to American Home Shield online. The contractor came out, checked it, and found that I had a crack in my garbage disposal. They replaced it on site. The guy was very pleasant, very professional, and very quick. He was in and out in no time. American Home Shield has been great every time I've called to have them out.

I pay 70 bucks a month to American Home Shield and when I need something, they send a person out and it works out okay. Whenever I submit the claims with them, it goes smoothly. I call and tell them what’s going on and I pay 75 bucks, then they send somebody out. I recently filed a claim for the dryer that was not working properly. There was a lot of dust and lint after each cycle. Omega Force Appliance got in contact with me the next day. The contractors came out two or three different times and they were very competent, knowledgeable and professional.

Our heater wouldn’t shut off and it kept increasing the temperature. I filed a claim online with American Home Shield and navigating their website was easy. The next day, the contractor showed up to our house on time and he was very professional. He went upstairs, told us what was wrong, told us what needed to be changed, went to his truck, got the part, went back up, fixed it and we were good to go. Since the repair, the heater has been operating perfectly. I would recommend American Home Shield. It is a very good contract to have for any home user. It saves money, especially on bigger appliances such as a heater and an air conditioner.

My dishwasher wasn't draining, and we couldn't figure out why it wasn't draining. Emmanuel called it to American Home Shield and he sent me all the information and then somebody called me to make the appointment. The person from 2 Sons Plumbing who came to my home was amazing. He was friendly and knew what he was doing. He was also quick with it. He had to move the hose to the sink itself because it was connected to something in the wall. He ended up fixing the issue. I will use American Home Shield all the time.

The tub sink and the faucet area in my restroom were leaking and the water in the commode kept running. The seal was worn out and it had to be changed. I filed a claim for it over the phone with American Home Shield and on the same day, I had a response. The plumber came out within two days and he was very professional. He worked in a timely manner and he was neat and clean too. He didn't leave a mess, so I was very satisfied with his work. He knew exactly what he was doing as a plumber and the job was finished by the second day. Now, everything is working perfectly. American Home Shield is something that was needed and I'm glad that I had it already in the process because I don't know how much it would have cost. Also, I'm glad that they're doing a deductible instead of going through the contractors because that led to a lot of confusion. In fact, I already have recommended AHS to a friend.

I submit my claims to American Home Shield over the phone, and I have to wait for about 45 minutes to an hour to get them. I've hanged up a number of times. But once they come on the phone, it's pretty easy. Sometimes I get Filipino reps, and they seemed to know what's going on, and they're pretty courteous and very nice. But others are very abrupt, and they are like, “What the hell are you calling me for?” I'm not the only one that had said that. Other people in my community said the same thing. But American Home Shield is fine. I've recommended their service to a lot of people.

The techs from American Home Shield came out to fix the leak I had going through my shower and they did a good job. First, they found the problem and then submitted it back to AHS. They came back as soon as they had an opening and fixed the dripping faucet. I also had a claim for my washer. The tech came out and said it would cost more to fix it than what it was worth. The washer was only two years old and they couldn't get parts for it. They replaced it though and I like it compared to my old one. For my third claim, they fixed my icebox and showed me what they had done.

Several weeks ago, American Home Shield sent out the first service tech for the dryer. He claimed to have replaced the heating element in the dryer, but no such thing was done. The one we pulled out today was dusty and had never been replaced. That guy lied to us. He claimed to have done something to fix it, but he knew it wasn't done when he left. Plus, I don't think he knew what he was doing. We've been without a dryer for about four weeks now and we couldn't dry any clothes. But the girl from Sears Appliance Repair that we had today fixed the dryer completely and it has been running fine. We've had a good experience with American Home Shield, and we also have their policy on our rental unit. They're doing what they are contracted to do and taking care of it.

There was an issue with my stove and I filed a claim for it with American Home Shield. The first company that came just looked at it and left me hanging for over a month. I tried calling American Home Shield but I didn't get anywhere on the phone with them or get a resolution. It wasn't until I actually complained on Facebook. I stated what my issue was there. Then, somebody reached out to me and told me to call Demand Justis.

My refrigerator is a three-compartment type. It has a refrigerator on top, a crisper drawer in the middle that's completely separate and a freezer down the bottom. We came home one time and the door where the filter is put in was open. The back of the filter was completely blown off and the water was going everywhere. So we cleaned up everything and took the filter out. We got a new filter a couple days later and went to run the water to flush the new filter. When we did that, the back side of the refrigerator down into the freezer compartment and the middle drawer were filling up with water. We chased the line from the back of the refrigerator down, we couldn’t see anything and so the problem would have been an internal compartment.

My water heater was not working. I submitted a claim online to American Home Shield and it was a lot easier than I expected. I was amazed at how quickly it took AHS to get somebody out here. The contractor was here the next day. They had been to my house to put the water heater in 2007, so I knew it was a good company. The guy who did the repairs was clean, and he cleaned up after himself. There was a bit of water leakage, but you gotta expect that when you’re fixing a water heater. He worked on that and he really did a professional job. The repair was quick and the hot water has been great.

We were having a stoppage so I submitted a claim with American Home Shield. WesTech Plumbing came and they were awesome. They cleared the stoppage out and it didn't take them long to do that. I filed the claim over the phone because I wanted to make sure that AHS would not send the one plumbing company out of the three that are set for Lubbock that is not allowed on my property anymore. In 2017, that plumbing company got their snake stuck in my house. I was without plumbing for a week. They told me that they had to break through our floor to get their snake out and when they showed up to do that, it took them 10 minutes to get it out. We had that stupid thing in our house for a week! Then they tried to tell us that our pipes were still crushed but then there were no crushed pipes at all.

We had an issue with our garage door and submitting a claim for it online with American Home Shield was easy. The tech was friendly and knowledgeable. He was able to solve the issue in one visit and the garage door has been working great since.

There was a bust or a breakage in the pipe which caused the leak, and it was coming from behind the toilet. The water was gushing through everywhere because of the leak. I looked online, then I called American Home Shield to submit the claim. The interactions I had with the reps were pretty standard. It was straight to the point. The contractors who came out and did the work were good. They had to break away a piece of the sheetrock to get to the pipe to repair it and someone had to come to repair the sheetrock.

I filed a claim to American Home Shield for a leak and someone from Rubber Duck Plumbing & Heating came out. He told me the leak was maybe from the tile and we have to change it. I was gonna open the ceiling and he told me I didn't need to. I just need the tile changed. I didn’t change the tile. It’ll just cost me and I don’t wanna spend money. Then, today, I had somebody who came to check the problem with my heater. He came here for five minutes. He said the heater is not good and I need a new one. He also said he’s gonna call and he has to still talk with American Home Shield and see what they can do.

We joined American Home Shield in August and it has been good. It’s an old house, so we went with this program because that was unknown, buying an older house. We’ve been pleased with them so far. I’ve called when I submitted claims but as long as I know what I’m doing and I can go online, going online is the easiest. And we’ve been very pleased with all of them who have come out so far. We used them 15 or so years ago when we weren’t that happy with the technicians that came out and the process that we went through. It always seemed like we had to have people come back out to re-fix things. But the past five months, we’ve been very happy with them and the experience we’ve had.

The worst customer service in the entire planet. I don't see how people give them good reviews. I have been 5 weeks now waiting to get a refrigerator replaced. You cannot email anyone. They have no access to email. You have to call go through 15 prompts on the phone and be put on hold for an hour every single time you call and when they finally answer the phone they don't have the ability to answer your questions.

I've been with American Home Shield for 20 years and they've done fine. We've had one or two little snafus along the way, but you just can't help things like that. The recent claim was for the furnace. I paid my service fee and they picked up the rest. The contractor who came did everything they needed to do and fixed the problem. They were very thorough, professional, considerate and on time.

I filed a claim with American Home Shield for a leaking sink in my kitchen online and it was very easy. The contractor explained the issues well, was pleasant to work with and fixed the problem quickly. The problem has not returned.

I like submitting claims over the phone, because in the past when we've done it online, sometimes they’ve cut it and sometimes it’d take a few days. So, I'd rather just call. That way, I know that it's getting taken care of right there and then. Their customer service skills stand out. I love talking to them. They're always very polite, helpful and professional, and I like that. Some companies, you call and they're either grumpy or just don’t wanna talk. American Home Shield has always been really good. That’s why I've been with them for so long since we've been in here in 2004.

My washing machine was not spinning so I called American Home Shield to file a claim which was easy. Then, the contractor was really good and polite. They called before they came and they were very prompt. It didn’t take 20 minutes for them to fix what the issue was. It smelled like smoke once they fixed it but after three or four washes, it went away. So, I’m guessing that was some whatever he used to lubricate the part that he put on and I haven’t had any issues with the smell of rubber burning since. They are a reputable company and I would use them again.

The main kitchen faucet was leaking. I called American Home Shield and the first time that I had to call for the issue, a guy came out and it didn’t go too well. The guy stated that there would be a new faucet needed because he couldn’t open the leakage part. He couldn’t fix it. I have three holes and the new unit that they would replace it with would be an extremely cheap kind. It was something that would be functional, but it would not necessarily go with the house value. I wasn't happy about that part. Then, I didn’t do much about it, but the issue was still going on, so I had to call for a second time. And on the second time, I had to pay another 100 bucks just to get people to come over. The next person fixed it and right now, it seems like it’s fixed. I’m still fine with American Home Shield but it would be nice if they cover more.

My refrigerator stopped keeping cool and I called American Home Shield to submit a claim. Madden Appliance and Repair came and replaced a piece on it. They haven’t reached back to me yet to bring the factory piece so, I put a universal piece on it. Other than that, the service was great. They knew what they were talking about such as fixing in a fast manner. I would recommend AHS.

My furnace has been squeaking most of the time and I wanted somebody to come in. Another company told me that I needed a new wheel and I called American Home Shield to submit a claim for that. The contractor who came out said I didn't need that and he was able to fix the furnace without the wheel. He explained the different parts of it and what he felt was going on. He addressed the issue and then it was fixed. He was great and very professional the whole time. However, I was not told by AHS that my price was gonna go up. If they did, it was in a way that I didn’t notice. So, that was something I wasn’t super thrilled with. It didn’t go up too much though and AHS is a good investment.

My experience with American Home Shield was not very pleasant. For almost three months, I was constantly receiving email or phone call from them that I had not made the payment for one of the home service they provided for me. All the way to the end of November, I have been harassed by them, telling me that I owe them $75, which I do not appreciate. And each time, I was reminding them we cancelled that vendor, and the vendor did not even come to our house. If I would have wanted to use that vendor, I should have been home twice and because of my teaching schedule during summer, I could not afford to cancel any of my classes.

I submit my claims with American Home Shield online and I find their site to be fine. I just wish that it’s a little easier to understand what my coverages are, although I managed to find what I needed. My most recent claim with American Home Shield was a bit problematic because I filed the claim online in December and I had the first appointment with the plumber on December 13th. He said he had to order some parts, but he never called me back. I left them three messages over the next three weeks, so they sent a different plumber out in January, but I haven't heard back from him yet. My experience has been good, but this has been a bit on the frustrating side. We are not able to set the temperature with the tub shower valve. The water goes cold to freezing cold. We also have some leaking toilets and a set screw on our tub shower valve handle in my other bathroom.

I had a leaky faucet, and I have an enclosed Roman tub. I filed an online claim with AHS and it was very easy. I submitted it over the weekend, so I’ve heard back from them the first thing Monday morning. The contractor provided a very good service. They had to come out twice and both times they were very courteous, worked very efficiently and cleaned up after themselves. I would probably use them again if I had to. AHS is a great company. I’ve used them multiple times, and I’ve had them for about almost 10 years. I recommend them.

This review is coming from a longtime customer. BUYERS BEWARE!!! The company has become so big that people are no longer looked at customers but just a ID number. The only quick connection you will get with them is when you're looking to sign up. Once you become a member and need to use them prepare yourself for a very very long wait time and I’m not exaggerating. I have had a continuous issue with my central air since November and have had to continually call in for a recall service where even senior technicians have come out just to replace different parts for the unit to stop working days later. I’ve lost time from work having to be home for the continuous service calls. I’ve had to be on emergency heat throughout the winter months.

We had a very bad experience with the vendor that AHS sent to our home to repair our heater. I sent an email to AHS explaining the entire situation and they reimbursed our deductible and put the vendor on a "do not call" list. I am very happy with the customer service that AHS provides. I am a property manager and will not hesitate to recommend AHS to anybody that is interested in buying a home warranty.

I have a pool with an unattached hot tub, kind of an all-in-one. Every time I return it to the hot tub, the pump would suck air. I filed an online claim with American Home Shield for it and I was really impressed with how quick everything went. I submitted the claim fairly late at night and the repair company called me first thing in the morning. They had somebody out at my house within an hour and he fixed the problem. He was professional and the quality of the work was great. I was very satisfied.

Everything I’ve asked for, American Home Shield fixed. But one thing that wasn’t covered was the garage door cable, and the people that they sent were really shady. The guy said it would cost me $350, but I refused to pay. I told him that I would just call my buddy who does garage doors, and then he asked me how much I wanna pay and lowered the cost to $200. I told American Home Shield about the contractor through a survey, and then they reached out to me and asked me what happened. They said they were gonna put the contractor on the no-call list or do not contact list anymore. But everything else, I’ve had no issues.

My husband had submitted a claim to American Home Shield both online and over the phone, while I'd rather talk to the people because I’m not as computer literate as him. The reps who I spoke with were very knowledgeable and professional and they quickly let us tell them that we wanted Poe’s to do the work and we’ve never had a problem. They also answered the questions, solved the problems and got a hold of Poe’s all within hours. The claim was regarding a leak in the laundry room and the issue was actually a very simple fix. The guy who came showed us what the problem was and fixed it. I don’t think he was in here for 10 minutes. He was professional. We’ve also had him do some work outside for us regarding the water pipe my son-in-law pulled off last year.

I submitted a claim to American Home Shield for my heating unit and the online site was very user-friendly. The interaction with the contractor was good and easy. It took three visits for them to repair it and my heat didn’t work for a couple of days but it was a good service overall. Plus, I liked the convenience. I work in an office where I can’t use my phone so they called and they also emailed.

The water in the tub was going out very slow, so my husband called American Home Shield to submit the claim. He explained to them what was happening with the tub and they gave an appointment and told him when the plumber would be out, so he checked with me. The time was sufficient and they were here on time, and it was nice. My husband was at work when they came out, but I was here. The plumber was great. He called before and said he was on his way, which was good. He wasn’t here too long to find out what the problem was and it didn’t take long for him to finish the work, so we had some small talk for two to three minutes. He completed it, then went to his next stop. I would recommend American Home Shield.

I normally file a claim with American Home Shield through a phone call, although there’s an app now. But with the phone, I can talk to a person and relate what my issue is. I had a visit by an electrician who made it well known that he really did not like to be there. I asked him if there was an issue and I guess he didn’t like the problem that I was having. It was either too easy or his time was better used in a more difficult issue. He was very rude. I just took a really negative experience away and started looking at other options as to how I can take care of my home.

My shower didn’t produce hot water anymore. The valve had gone bad. My wife called American Home Shield to file a claim and she talked to someone. They had a plumber come out. He looked at it but he couldn't fix it because it was a Peerless which was not allowed to be repaired. So, he had to order one and then he returned and repaired it. He had to cut an access hole to get to the back side of it and it all worked fine. But then, I didn’t realize that they didn’t do the sheetrock so we had to get back with American Home Shield and tell them where we were at. The sheetrock gentleman came out and patched a hole up for us. I thought the entire process would be taken care of, but they had still left something for me to do, which is to texture and paint it.

I had a leak underneath a toilet, and it just kept coming back. I submitted a claim to AHS and they sent somebody out pretty much immediately. However, It just took them a long time to hunt the leak down. The contractors came back several times, kept changing the wax ring, and we never did see any crack at the porcelain or anything like that on the toilet. And the house was built in the 80s, and we never had a problem with it. But we finally just decided to swap out the toilet itself and that finally did it.

You cannot talk to anyone there. You will be on hold for hours together. They do not respond to emails. If there is any equipment to be replaced, they will not replace a like for like model. They will give you the cheapest option out there. Their service providers don't like to work AHS' jobs as they get paid less. Wow... AHS is a scam.

I've been with American Home Shield for about 12 years now and I usually submit claims over the phone. The reps have been very helpful and the contractors that have been sent out were generally knowledgeable. I’ve had plumbers, appliance workers and a garage door person come out, and no one has left the job undone. When the buttons of the dishwasher were inoperative, A-Town was able to take care of it. They were supposed to look at the stove too because the handles were loose, but they failed to do that. Still, American Home Shield's home warranty program is worth a thousand times over. If you have any big type of repair, you don’t have to pay upfront. The $75 copay is really nothing in comparison to that.

Had 3 Issues with these scammers. First a washing machine Maytag steam with a part that took 5 weeks for them to even order and when we volunteered to get it they said that they had parts agreements cheaper than retail and would not cover. It was a $85 plastic foaming protector part. Still charged 125 service fee. Who does that? Spent more money going to laundromat while they took their time! It took 4 phone calls just to get an answer on the part status that was readily available.

I put in a request for service on my spa just as I have for the last 20 years. I was told after AHS sent out a technician that my spa wasn't covered even though they covered it for 25 years and fixed it as recently this past summer, replacing 2 heat pumps. They wanted me to pay for the service technician that they sent out, even though according to them my service agreement didn't cover. I waited on line for over an hour then talked to 2 incompetent people who refused to do anything except repeat themselves. Typical AHS and gets away with taking our money and doing nothing in return.

Have had to wait a minimum of 30 mins. Got transferred several times with more long waits. Would like to talk to someone in charge, but to no avail. Gotten told different information. Have received no phone calls from the companies that was to do the work. Would appreciate a call from a supervisor or any person who cares about their customers. Everyone I have talked to does not have a clue, at least the ones in Tenn.

Had faulty furnace in my new home, could not make contact. Tried and tried to reach AHS by phone and always put on hold. Finally called furnace company and had to have new furnace installed. Very disappointed in American Home Shield; the realtor told me I should have their contract before closing. Computer contact was not an option at the time. I am 80 years old and recently widowed. Was told by AHS I had no recourse because I had gone ahead with installation without their permission.

After being given a window of 5 hours (!), the electrician sent by AHS never showed up! When I called the electrician to see if they were ever coming, I was put on hold for 15 minutes before I hung up. I tried to call again later. Finally, I was TOLD, not asked, that they would make the service call 1-2 hours LATER. I refused & gave the electrician company an earful about customer service. I might add that they lied about the service window!

Updated on 02/09/2019: 1/23/2019 - I posted a review of the plumbers service was terrible. They left without repairing. 1/25/2019 - Someone from AHS responded and I also called 2nd time. Spoke to a great person Nathan and next week 2/1/2019 iPlumb came and put switch. Question: 1) iPlumb didn’t fix the original switch. Instead they put a switch hanging separately by the side. l’d like add a pic of that. 2) When I asked they told me that’s all they sent us. 3) I called Bradford White. Got the part# and researched it and found that it could have been done in right way. They just did a handyman’s job.

I want to like AHS. I put in a request for service on 12/20/18. My shower water was not hot, however, the water was hot everywhere else (kitchen, bathroom, sinks). I paid AHS a deductible for someone to come to my home. He takes 5 minutes to INCORRECTLY assess and leave. He says he can't fix the problem without busting out my bathroom wall. I knew that this couldn't possibly be correct. So after a few weeks of tepid water, on 1/12/19 I pay another plumber out of pocket who fixed the problem WITHOUT busting my shower wall. Took him 30 minutes max. He took the fixture off of the wall, assessed the situation and fixed the problem.

Extremely dissatisfied with American Home Shield after our hot water tank leaked all over our garage and we called and put a claim in. It was going to take the plumbing company four days just to come out and diagnose the problem. The problem being the hot water tank had failed we understand that they have to do this so people aren't just putting in fake claims to get a new hot water tank.

American Home Shield is a very good service. I put in a claim with them to have the refrigerator door sealers fixed. I also recently had the water heater looked at and the claim for that went through smoothly. The AHS reps were very prompt.

I was having an issue with my dryer, so I submitted the claim with American Home Shield online. I like their online site. It is good and very easy. It also looks fairly friendly. The technician who came out was great, very professional, and very friendly. We talked and worked out an arrangement for a time to be here and he was on time. The dryer was fixed. It was a good deal with American Home Shield and I definitely will recommend anybody to them.

The heating system shut down the fan so, it wasn’t circulating air. I called American Home Shield to submit a claim and the submission process was quick and painless. A vendor then came and they did a good job. They did exactly what needed to be done. They checked the issue out and they knew quickly what it was - they said that the system needed a new variable speed fan. They ordered it and they put it in as quickly as they could. I live in the mountains, in a fairly remote area and they did the replacement within 7 to 10 days. The only caveat to this experience was that AHS billed me twice. But once I called them, they fixed it.

We had a leak under our sink from the garbage disposal, and so we gave American Home Shield a call. We do dishes every night, so the disposal run almost every night, and the fact that it was leaking all of the water that went through it whether or not it was on caused a little challenge under the sink with water. AHS sent out Matt's Plumbing Service and they came out the day after really quickly. It was a really good and quick turnaround. When it all went through, they ended up replacing the disposal because there were actual holes all the way through the disposal due to age.

American Home Shield is very good and I'd recommend them. When my washer was not working, I submitted a claim online and set up an appointment. After a week or so the guy came in and it was a quick fix. But his company didn't have a lot of flexibility. I asked them if they could do the service a little later and they told me that they were busy because of the holidays. Other than that, the tech was great and he finished the job in 10 minutes. Apparently, the issue was just a closed valve that I should not have closed.

I had American Home Shield many years ago then I didn’t have them for a while. But now, I am back with them. I like to have a maintenance service so that when something goes down, I can have someone to call. American Home Shield is the most common warranty provider and my daughter got them as well several months prior to me. I filed a claim when my microwave went out during the holiday. The technician who repaired it was dedicated to his job and he wanted to complete the job the same day. So far, the microwave has been working well.

My daughter has American Home Shield and she mentioned it to me and I didn’t know anyone else that had a protection like that. I decided to sign up with them as well. So far, they've been great. I made a claim when the heat was not working in the air conditioner. A repairman was out and checked it. He said we had a condenser coil inside the garage and it was leaking. He ordered one and it's supposed to be completed by February 2nd. I am waiting now for them to call to make an appointment for what day they will be here.

When we filed a claim with AHS we had two people that had the potential to come out. So we had something wrong with our stove, and we also had something wrong that wasn’t covered on our homeowners that they were in just like a dual. The initial people that were going to come out were truly horrific and rude. They were waiting on our gate trying to get in, and I said, “I don't know why you're waiting at my gate when I don’t even have you on my schedule.” Their head goes, “Well, obviously, you didn’t write me down.”

One problem after another with AHS and now I’m being ghosted with no one responding to my complaints. Sewer line is backing up into my washing machine. It’s been over a week and still haven’t had anyone resolve it. Now I’m worried my washing machine is damaged from having sewer water sit it in for over a week. They have no motivation to resolve your problem. They already have your money.

I've had to use AHS twice and this second time was very frustrating. It's always good until the company makes an error and owe the customer money and refuse to pay for the customer's overdraft fees. I put in initial request for service on 11/27/18 for my refrigerator going out. Tech came out to fix but still didn't work. Put in another request in on 12/05/18 and tech came out to re-check and said some hose not working and will need new refrigerator (which had to be ordered). Fast forward I received notice back in Nov informing my $125 tech fee will be deducted 12/07/18.

I never write reviews but I want others to stay away from this company. We made a claim on Jan 2nd and a few days later the contractor came to our home looked at our fridge and said okay I have to order a part and will be back in 5-7 days. Well that was the first lie. Called 10 days later and the part was just ordered. Okay so on Jan 22 they came back out with the wrong part. Said they had to reorder part and it would be another 5-7 days. Now today the company will not answer the phone. If you call the home warranty company they have the same message that they are busy at the moment. So today we have been without a fridge since Jan 2nd with no clue when it will be fixed or if it ever will.

American Home Shield, which we are not happy with, contacted Sears on Dec 16, to diagnose our Samsung dishwasher. A previous company submitted a report to AHS that the unit had to be replaced so they contacted Sears for a second opinion. A "senior" technician has been trying to repair the unit ever since to no avail. When I told him about the previous company's diagnosis, his response was that as long as he could order parts, he will continue to try to fix it.

AHS has been a total nightmare. I will never again seek a warranty with them and will make it a goal to prevent others from seeking their services. I purchased my second home in October and opted to invest in an AHS home warranty. In November, both of our ice makers in our Frigidaire stopped working. We contacted AHS and paid the $80 fee to have the servicer come and look at them. Since their technicians are only available M-F from 8-5, my husband had to take a vacation day. The servicer from Sears inspected our refrigerator and advised that he would need to request parts in order to repair it. Once the parts had arrived, another service appointment was scheduled... requiring my husband to eat up another vacation day.

12/18/18 notified AHS we lost heat. First assigned contractor did not call back. They assigned new one who came on 12/20. Determined we needed new furnace. As of today, 1/22/19, we still have no furnace. The contractor has made appointments to install it but never followed through. Many excuses were given. AHS is not resolving this issue. We have called repeatedly requesting to speak to someone in authority who can take accountability for this but no one has helped us. I am in a wheelchair and my husband has heart failure. We are using space heaters in 10° weather. Our health is suffering.

I submitted a claim with American Home Shield for our fridge that was leaking and our dryer that had something broken inside. The filing process was really easy and the repair company came out within a week, which was quick. The crew that came knew what they were doing and they were very professional. Their follow-up was great as well. They did the repairs within a day, except for the dryer since they had to order a part for it. But then they quickly returned for its repair. This was our first time using our American Home Shield warranty and I was really impressed. I was really happy with everything.

I had an issue with my garage door opener and I called American Home Shield. The contractor came out and fixed it, and it was a very good experience. The contractor was friendly and informative. He answered questions that I had, did a good job, and cleaned up. You wouldn’t have known he was there, other than my garage door is working once again. I’ve used AHS three times since I’ve become a customer of theirs, and, each time, it has been the same satisfactory response.

AHS sent High Priority Plumbers and they lied and told me that I had no pressure regulator. They also told me American Home Shield doesn't cover something that I don’t have. The box in front of the home is full of rain water and they don’t want to close the water supply. The first plumber didn't want to close that central thing or fix it. They also want me to pay $850 to put a regulator and I said no.

The water pipe was leaking and so I submitted a claim to American Home Shield online. Navigating through the site was very easy. The tech who came out was also nice. It was cold and he had to go under the house and got all muddy. He got everything fixed. After the repair, the leak has stopped. I confirmed that with the water company and everything is good. My experience with American Home Shield has been excellent.

I have four accounts with American Home Shield and recently, I was a bit disappointed. Even with four accounts and being a good customer, I had a dishwasher that wasn’t covered. I actually had two people come out to see that and it cost me $100. On the whole, American Home Shield is good but it would be better if they offer a discount on multi-policy holders. Also, they should reduce the time to get through on the telephone when filing claims. A recent experience has taken me about an hour to get through on the phone so I've filed a couple of claims online. One was when I needed to get the locks on a rental house rekeyed and Ameri-Tech Locksmiths was sent out. And generally, the technicians sent by American Home Shield are good.

I have a clogged pipe that American Home Shield had already sent two companies out for. The first one couldn’t do anything and the second one couldn’t do anything. The diagnosis was that maybe there was some grout cemented into the pipe. But what was problematic was that the guy who did the work just left. He cut the vent pipe, left it open and also left my shower full of water and mud. It was certainly not an ideal thing. This thing hasn’t gotten fixed yet and now, I’m way worse off. I don’t necessarily feel like I should be paying $75 a pop for my house progressively getting worse.

We've been with American Home Shield for four years now. Once, they replaced our water heater and we were really pleased with the experience. Then, most recently, we had a problem with the plug of our freezer. It was affecting a light along the front of our house. It was also affecting the freezer itself, which was critical. As soon as we realized that the freezer wasn't working, we were able to get it to work temporarily, but we needed to have an electrician come out. We submitted a claim with AHS and the repair company called us very quickly to set up a time and date. I asked them if there was any way that they could get here faster because the freezer was affected and we were really concerned about it and they were able to come quicker than what I had said. They then fixed the issue very quickly. They needed to get parts and they came back when they said they would. They did an excellent job.

We had leaks underneath our kitchen sink and we submitted a claim with American Home Shield. My husband submits claims on the computer, but because of my time restraint, I have to call and the wait time for AHS can be up to an hour. Anyway, a guy from Emerald Home Services came and he had to remove all of the pipes, including the garbage disposal, to try to address the issue. That worked one time and it didn't work anymore. We had to go through the AHS resolutions department in order to have the guy come out again because he didn't want to come out and fix the issue. He thought that he would not get paid for the service. AHS decided he needed to come back out to fix the problem. He came back a second time and replaced the garbage disposal. Now, we have a new garbage disposal and it works fine.

In the middle on the coldest days of winter in Virginia, my heat pump stopped working. I called AHS for service. Initially the company they connected me with said they could not help me for several day. So I called AHS back and said they needed to find another company as the first company didn't have anything on their schedule to service my heat pump. So then about 30 minutes later the same company called me back and said they would come service my heat pump on that day. The technician came out for 10 minutes and said it was the sequencer that was broken and left. Never said when he would come back or how he would fix the problem. Days went by with no response from this company. I finally called them and they said they had ordered a part and did not know when it would be in stock.

Dec. 5, 2018 made claim for heat pump. AHS sent out a contractor who said repair needed. Contractor couldn't locate part and neither could AHS. 12/14-AHS opened another claim and sent another contractor. That contractor couldn't locate the part so finally end of Dec. AHS said unit needed replacement. On Jan. 3rd a letter was supposed to be sent outlining what wasn't covered and what was. I have called several times between the original Dec. 5th call and today Jan. 22nd. I still have not received the letter nor has the contractor been out to replace the unit.

Updated on 02/05/2019: My first call to AHS was on 1/20/19. Here I am without my refrigerator repaired. No call back at first to see if anything was done. I had to call them several times. Their process is very unorganized. Imagine when I called back to report my fridge was still not working properly after the service technician came out and replaced the master control board. I was on hold for over 10 minutes, the rep stated how short staffed they were, she was looking at my "2nd request" after first was cancelled, which I had to initiate and still did not see any of the information was explaining to her. I even called the repair company back and they called and stated "we hoped it was just the control board but the fan needs to probably be replaced also, so we have to order it and it will take a few days, I will call once we have the part to schedule installment."

Updated on 01/30/2019: Soon after I posted the negative review on ConsumerAffairs site, I was contacted by American Home Shield social media support team. The representative advised that the issue will be rectified within 48 hours. Since I did not hear back, I contacted Customer Service, to be told that I will receive an email advising decision to replace the washer. A week later from my first review, the situation is yet to be resolved. In the meantime, monthly premiums and service fees are deducted on time. Have never come across an incompetent unreliable organization such as American Home Shield.

On January 10th, I submitted a claim for my washer that was getting an error code every time it was used. It was not draining. The repair person could not look at until January 15th. It was determined that the drain pump went out and would need to be replaced. I checked the status on AHS website and it said the claim/job was complete. The washer was never fixed. I called AHS on January 22nd and they said it was complete and I informed them the only thing the repair person did was diagnose the issue.

We have a service request in progress so am reluctant to respond but feel I have to echo several of the poor ratings given this outfit. We are still awaiting a decision on replacing an oven unit that cannot be repaired unless it is taken from us for up to 5 weeks. This is service we pay for? Apparently the contact channels are designed to discourage one from getting final resolution if it is something other than a minor fix. So far we are not satisfied and hope you can follow up with the right and fair decisions.

Do not ever use American Home Shield. I have had a warranty with them for years, first time I had to use it my heat went out in the middle of the winter. Filed the claim, it was 3 days before they could get anyone out there. I called them and asked if I could use a local company that I knew would get someone out there the same day, they said no, because of the price. So they use the cheapest people they can find to do the work, those people use refurbished or used parts. So finally the technician comes out, is there for 5 minutes and says it's an electrical problem, I have to refer it out to an electrician. He said he was letting American Home Shield know. Never heard back from American Home Shield. Called them and after sitting on hold for 25 minutes the lady comes on and says she will have an electrician out the next day. No one ever called or showed up.

We had a pipe burst and I called AHS because our warranty covered plumbing. When I called I was very specific that we had a burst pipe. After listening to terrible music for 30 minutes the rep who took my call submitted an expedited service request since, after all, we had no water. We received a service call from United Air Temp-- not a stellar operation-- fairly quickly. After tearing out the ceiling the technician informed us that our warranty does not cover burst pipes so we had to pay him $475. As it turns out, AHS only covers "leaky" pipes-- the kind of thing that almost any do-it-yourself guy can fix in less than an hour with $5 worth of parts from Home Depot. AHS collects your money. That is it. Save your annual premium and put it toward your next home repair-- that you can schedule yourself with a good company!

Our heater went out recently on our home that we just purchased back in December. We requested someone from AHS to come inspect the problem. The contractor they sent refused to do an adequate inspection. They looked at the circuit board and said that they wouldn't look any further until we paid to have that replaced. Then they tried to convince us that they were the only contractor with AHS and that we need to replace our entire system. I was not comfortable with this option so I sought out a second opinion. Since it is quite hard to speak to a person from AHS since it only would let me go through the service robot, we found someone else ourselves.

I would recommend American Home Shield. It’s good to have for anybody who owns a home, especially if they have older equipment inside it. I submit my claims with AHS online through my account and it’s easy navigating through the website. Normally, after I submit a claim, they assign a contractor to our place, and they contact me within 24 hours. And then, they make an appointment. The contractors text, call, or email me. I made a claim when there was a blockage, and we had a problem with the water supply in the basement. The pipes were making noise. C Mayes Plumbing & Heating was sent and while the technician was running a little late, he let me know that he would be there. I was fine with that. They serviced the sink and the water supply issue.

I called AHS and had them fix my dishwasher and the icemaker on my refrigerator. Getting a hold of them was pretty simple. The contractors came in and took care of their business. They did everything that I needed in a professional manner. I've been with AHS for about 15 years and they pretty much do what they say they’re gonna do.

When I called in a claim over the phone for a heating unit, the lady from AHS I talked to at their office was nice. She was concerned about our problem because it was getting cold. They got right on to it. The first time the repairman came out he got the heat going but by the time he got down the street, it went out again. So I called them at their office and the lady called the contractor and they sent the guy back. He said it was the control module that was kicking off. He showed us how to get it started if it kicks off again so it won't be cold. We did that a few times and then it stopped working. He came out again, and he looked at it. He told us it might be the control valve so they ordered a control valve and he came out and put it on. I had no more problems after that.

My water heater was rusting at the bottom and started leaking. I went online and entered the claim in with American Home Shield, and somebody called me. The representative that I spoke with let me know that their guy was gonna be contacting me within 24 hours so I was happy. The contractor came out and he was nice and did a good job. I don’t have any complaints and I give him an A-plus. I would definitely recommend American Home Shield. It is worth it. It is simple and straightforward and there are no hassles.

One of our heat pumps in our house was not working right. We weren't getting heat out of it. I submitted a claim online to AHS and their site is excellent. I love it. The rep immediately texted me and said that the call had gone to them and that they would like to schedule an appointment, so I called the technicians immediately. And then they texted me a message, and they were due to come out on the day that we were getting a whole bunch of rain. So I called the man and told them if we could reschedule it 'cause I didn’t think it was fair for his technician to come out in all that rain, and he appreciated that. The technicians ended up coming out three days later and he was very good. We needed a new compressor, and he's ordered one. And they’ll finish up the service call when that all comes in. American Home Shield is worth every dime that I have to pay for in case I have a problem in the home. They're wonderful and excellent.

The day before Thanksgiving, my refrigerator stopped working due to a frozen ice maker. I called American Home Shield, but I knew no one was gonna be out here over the holidays. Glenn's then came over and they had to order a retro kit. After installing it, however, the ice maker kept freezing. Glenn's had to come back a few times, and unfortunately, they probably have to come back again in the future. Apparently, it's a Frigidaire issue.

I recently called the 1-800 number of American Home Shield to submit a claim for my heater. The contractor was Dawson and he was very helpful. He explained the whole process of what the problem was and what was going on. He also explained how he handled the situation and what he did to clear up everything in the system to get it back running as normal. The heater has been great since he came. I would recommend AHS.

My toilet was leaking so I called American Home Shield and I talked to a rep. I always talk to a live person or I don’t do the call. The rep I talked to gave me the number and the service people that was gonna do my service. The guy who came out had to do what he was supposed to do and he was able to fix it. But I had to make a call for him to come back and after that, I haven't had any problem. I've been with American Home Shield for years and they've been all right.

I usually call American Home Shield because I only have a tablet and it is not too cooperative with the online site. I, however, would prefer a mobile version because calling is painful. Sometimes I cannot understand the people who have really thick accents. Also, sometimes, it just takes forever to get through, and I had some trouble three times ago with miscommunication. But, it always works out. It would just be so much easier if I could just do it online. I had two recent claims. The first one was a ceiling fan, and they decided I need a new one. So they sent one in, and I was pleased. The second one was a fan and a fixture. We waited for parts, but that was fine. So, everything was great. The technicians that they send out have been great. I've already referred people to AHS.

My dryer broke on a Monday and I called AHS the next day. They assigned a repair company who had a 1 star review on Google. I tried to get in touch with the repair company and got a VOICEMAIL FULL error. I called this company 17 times over a 6 day period. They sent someone out within 2 days, but said they needed a part; a part which would take another 7 working days. I called several local repair companies and all said they have that part IN STOCK. These companies then informed me that the repair company who AHS sent was known as a terrible company, and had many issues before. AHS tried to reach the repair company they hired and were unable to reach them for a whole week.

My water heater broke. After I paid the $125 fee, I had to pay $535 in extra costs. So a heater that I could have bought for $399 cost me much more with AHS (plus the monthly payments!). Oh! And it took them a week to install it and this was in January (really cold). So I'm canceling my insurance, opening a bank account and putting my monthly payment there for a rainy day. Much easier.

Customer service is terrible and refuse requests to speak to a supervisor or manager. Contractors that are sent out gives you run around and has bad reviews. Request for service to clear stoppage resulted in a quote of more than $2K to install a new sewer wash out because they could not locate one. We had to hire a company ourselves because we could not wait another 48 hours for a second opinion while we have no plumbing. The 5 star company we hired immediately found the sewer wash out and resolved the issue the same day.

I don’t ever write reviews, but my experience with this company was sooo bad I have to warn others. Please go with another company, especially if you live in a rural area. They left my tenant without AC for 3 days in the middle of Arizona summer who had a baby. This was while they searched for one of their vendors who would make the drive. After three days, they finally authorized an outside vendor. I had to pay out of pocket for the repairs ($650) which I was skeptical about, but was told I would be reimbursed. Well, this never happened.

American Home Shield is a good company. Once I went online and filed a claim with them for my heating and air unit. They sent Arizona TradeMasters and they were very good. A guy came to run some tests and then told me that the unit's compressor was gone. That had to be ordered. It took at least a week, which was a while, and the contractor kept blaming it on AHS. After the part came in, the contractor had to come back two other times. The first two guys who came here wired the replacement compressor wrong, so they had to do it again and it was still wrong. I know enough about heating and air and this could be dangerous. The third guy - the one who originally came out and diagnosed the problem - came out, fixed it and now the unit is working well. I've had warranties for the last three or four homes and AHS was the oldest one I bought and everything is good.

Any person who is buying a home whether it's a newer home or an older home should get American Home Shield. It is worth getting because you never know what could happen. It's nice to know that you're not gonna pay an arm and a leg to get things fixed. We woke up in the morning and it was freezing in the house. It turns out, our heater stopped working. I made a call to AHS and I was answered by the automated message thing which was helpful. The contractor who did the work was very nice and fast. He told me that the wire was completely messed up and then, there was something else internally that was also messed up. But he fixed it and it only cost us $75 deductible.

When our shower got clogged, I called American Home Shield to submit a claim. The plumber who came to unclog it for us was efficient and he was quick. It didn't take long at all for him to figure out what the issue was. It was hair in a clogged drain and it took him minutes to fix it. He even gave us ways to prevent hair from clogging the drain again. We are satisfied with our experience with American Home Shield. I would recommend them to new home buyers.

My washing machine hot water valve was not closing, so it was leaking water everywhere. I submitted a claim to American Home Shield and Air Squad Heating & Air Conditioning got ahold of me within the 24 hours they're supposed to. They did a great job and the tech kinda went the extra mile to get it taken care of. I would recommend American Home Shield.

I filed a claim with AHS and the process was very smooth. The contractor, Kona, was excellent. I would recommend AHS.

I usually file a claim to American Home Shield through the website and navigating it was simple and easy. It was very intuitive. I sent in a request and they sent someone out quickly. The first rep that I talked to when I was setting the service was good and the technicians always came in. They were straightforward, professional and answered any question that I have. They get the services done the first time they come out and if they need a new part, they keep me updated if the parts are coming in. Nothing that has been worked on has taken long or has broken since, so I'm happy with it. People should check out AHS.

I had a problem with my garage. I submitted a claim to American Home Shield and I did it online. The site was nice. Also, the tech was good. He responded well and solved my problem. After the repair, my garage has been working well.

American Home Shield is good. I’ve kept my membership up for over 10 years now and they are worth it. I've gotten a new air conditioning pump outside. I've also gotten a new clothes washer, and I’ve had my microwave repaired. Submitting claims with them over the phone is pretty simple. Sometimes, they replace the appliance, but if it’s fixable, they fix it. When the tumbler of my clothes dryer wasn’t working, I called AHS and they sent somebody out right away. The guy who came was a nice young man and very cool. He told me that it was better he fixed the dryer because the old ones are so simple that they never break down but the new ones do. I have an old dryer. It’s 37 years old and doesn't have a computer. The fan belt broke. He fixed it, straightened it all up, and cleaned the inside out for me. It has been working great.

Whenever I reach out to American Home Shield, their reps are pretty quick. They get the information they need, and usually within a few days, I’d get somebody out. I was having issues with my garage door which would sporadically stop working. Sometimes, I would click the remote and it would start to go, but then it would stop or it wouldn’t open or close all the way. It kept doing that for about two weeks. All of a sudden, one day when I went to open the garage, the sprocket that drives the chain broke off and couldn’t do anything after that.

Our hot water heater broke December 30th. American Home Shield sent a plumber out to assess Jan 4th who said we needed a replacement. AHS wanted a second opinion, so they scheduled another plumber to come out a week later, on Jan 10th. This plumber said we were missing pieces and AHS said we'd have to pay $1,300 out of pocket because it wasn't covered under our plan. The missing piece was the windscreen (basically made of foil and not essential to the functionality of the water heater).

Don't bother with this company, they are really a joke. No furnace due to it putting out way too much carbon monoxide and tempt tomorrow with a high of 4° and I call to see what they are doing to help and it is an hour wait... Umm thanks for helping. You sent someone out but then never respond to what the company says??? Please don't waste your money. My husband called yesterday and when questioning what happens next and told there is nothing they can do he asked to speak to a supervisor and they transferred him to a McDonald's... No joke. If I could give a 0 I would.

Our furnace was not working and just set off on its own. I ended up calling American Home Shield for service and the rep was pretty knowledgeable. It took them two days to schedule someone to come out. The tech who came out was pretty knowledgeable as well. We had to order a part and it took 10 days to get it. Then they had to come back out to install it. Though we were without heat for about a week, the furnace is performing well now.

American Home Shield has been great for me so far. The claims submission process is great. It is very quick. They schedule it immediately and send me an email. I do it online and they get in contact the same day. I have recessed lighting in my kitchen and three of them were not working. Every time I changed the bulb, they kept snapping out, so I thought it was an electrical problem going on. The contractor that Allstate sent out was great and very professional. He explained to me what he was doing and what the problem was. There wasn’t anything wrong, but he explained it to me and showed me how to fix it if it ever happens in the future.

My bathroom tank overflowed. I called American Home Shield and told them that it was an emergency. It was during the holidays and I had company at my house. But Home Choice, the company that AHS got for me, couldn’t get here at that time, so I had to have somebody else come in. But AHS still charged me that $100, and they always do that. They did it before, and they gave me the $100 back.

I stuck with AHS for about 20 years because I didn't want to shop around. But I had a bad experience with them two years ago when my air conditioner went out. I didn’t feel like debating and I just replaced it on my own. My last claim was for my heater. I tried submitting the claim online but it didn't work. I needed to do something and it wouldn’t let me. I had to call AHS, and it was a fine experience. The contractor that came out was able to fix the issue.

I always submit my claims with American Home Shield over the phone because I wanna choose my contractor or make sure they give me the person that I used before, which can't be done online. If I find a vendor I like, I keep using them. Submitting claims over the phone has improved over the years. It used to be a horrible wait time, but most of the time now, they answer quickly, although it depends on the time of the day. My most recent claim with them was my stove and PJ Appliance was sent out. They did a fix, although I thought that I was getting another stove. He was able to fix the door and fix the usual ignition issue I have. My stove has been working fine since he was out.

I was very happy with my experience with American Home Shield. Our heat wasn't staying on right along Christmas time and so I filed a claim with them. They responded fast and the guy who came was very good, confident, and was in and out within a couple of hours. He did an evaluation, pointed out the issue, answered my questions, and he was able to correct the issue within the same day. Also, I was very happy with the quality of work that was done.

When my heater quit on me, I filed a claim to American Home Shield over the phone. Submitting a claim to them is extremely easy. The technician was able to come out that same day. He looked at it and said that it was not working and we had to replace it. They had to order it, and they did all the paperwork. I didn't have to do anything, which was very, very nice.

This has been an ongoing service order since September 2018, 4 months and still do not have a working dishwasher. 2 times excuses were waiting on a part. Next time service tech did not show after I keep losing money taking off work. AHS representatives stating they will get back with me and then do not, I have to keep calling and contacting them. Still trying to get this resolved. Four months I have given them to try and resolve this issue. Unacceptable for a company to operate this way!!! If there was a zero star rating I would have selected that as the lowest rating.

I placed a request for service on a plumbing problem, a contractor of your choice was sent out, and determined that the problem was TWO pressure valves that need to be replaced. Access to these two valves is under a board that just lifts out and is very easily accessible. They are telling me that they need to dig up my yard at a fee of $600.00 plus. When I called your office, and explained this to them they told me it would be another service call to send out a different contractor. This is not right in my opinion, as you selected this fraudulent contractor in the first place. This repair requires only the TWO valves and a couple of ¾" wrenches to repair. Cost should be no more than $200.00. I want to cancel my contract at no penalty to me, and have my wasted $100.00 service fee returned to me.

My heat pump will warm up the house and then cool it down. I called AHS and they sent a guy after a few days. He tells my friend that it needs replacing but tells AHS it’s running to the best of its ability, that it has severe rust. Well it's January 18th and AHS tells me to call when it quits. The temperature is supposed to be 15 degrees with a wind chill in the negative numbers on Monday. This company only helps when something quits. No maintenance. I’m not happy.

Our heat was not coming on and we called American Home Shield and the process was super simple. I got a callback immediately and they sent two guys out the same day. The two guys did something and the heat came on but then that night, we had another problem with it. It turned out there was something wrong with our thermostat. They came back the next day and they replaced our thermostat and they were very fast. My experience with AHS was awesome. They exceeded my expectations.

I have had AHS for several years on and off usually it's ok. My wall furnace heater broke so I made an appt. It was fixed for a couple of hours and would break and this happened 2 more appointments later. Finally, they say they will "replace" the unit. The unit is in a sunroom and the entire room walls are windows. The current unit is 14 x 17. The unit they are demanding I take is 16" wide and 63" high. so in order to install the replacement I would have to cut through a support beam and cut 2 different windows in half to fit the unit in. See picture.

AHS does not enforce any maximum response period so repairs can take a long time from start to finish. This can mean doing without a critical appliance for too long. My dryer stopped drying so I scheduled a repair and talked to a provider in 2 days, tech couldn't come out for a week. When he came he did not see the problem so nothing was fixed. It happened again the following week so another week to get a return visit. He returned and found the problem but another week to order a part. Part arrived and 2 weeks to schedule a visit to install it. Start to finish for being without a functioning dryer, a month and a half.

FRAUD ALERT! American Home Shield and its network of service companies are conducting an organized fraud! My furnace made a sound suddenly Friday night and stopped blowing hot air! I called the American Home Shield as my home warranty and submit a service request the next day. They assigned me Metropolitan Heating and Air Conditioning to come and check. Once they been assigned I looked them up on Google and saw all the bad reviews! I got worried and I decided to call AHS first thing on Monday to ask for another company. But to my surprise, Metropolitan called the same day and said they had an opening and could come over to take a look at the furnace in an hour! I thought wow, that was fast and sounds great because it was really cold and I didn't want to spend the weekend with no heater! So I agreed and I thought maybe those couple of 5 stars are truer!

I called American Home Shield to submit the claim when the fan motor went out in the unit. Their customer service reps are very professional. The service provided by the contractor they sent out, HKS Heating and Air Conditioning, was very good and I was very pleased. The guy knew what he was doing and it didn't take him very long. He had to put a new motor and a fan to fix the problem. The unit has been performing very well since then. I'm glad to have American Home Shield.

My hot water heater did not stop working but the hot water would leak out through the overflow every time it would heat the water. So, not only was I wasting gallons and gallons of water but it also took forever to finally replace it. I had to call the repair company to find out when they were gonna do it. AHS should keep better contact with the customers and should have followed up. I shouldn’t have had to call the repair company. AHS was happy to replace it but they wanted to make sure that I knew that they were gonna have to make all kinds of modifications in it. It was gonna cost me more and I didn’t have a lot of choice. I was charged the $75 for the house call and I was also charged $475 for the modification. My house is only 20 years old and should not have needed those. So, I’m not happy with American Home Shield. On the other hand, the technician was okay and the water heater that he put in works fine.

I used to call American Home Shield when submitting claims but I did it online for the heat pump of the furnace. I was looking at the phone number and it said that I could do it online. The contractor was here the next day and he was good. I’ve been with AHS for several years and I don’t have a problem with them. I recommended them to several friends.

We had a heating problem and American Home Shield sent Anthem Mechanical out. It wasn’t working at all. It needed something about the heater. And they came and replaced it. Submitting the claim was very easy. The only problem I have is until I get them on the phone. I call them and I get at least a half-hour wait before somebody gets on the phone. Once I get that far, they’re great because then, I tell them the problem, they send somebody out, and they take care of it.

Our recent experience with AHS was great. I had a fan go out on a compressor and submitting the claim was super easy. I did it online, paid my fee and went from there. The contractors were pretty much set to come out right away. We were leaving to go out of town, so I delayed them. I set it up after we were back on the 2nd, and it worked fine. The guy showed up. He was on time, polite and courteous. Everything was good. I have zero complaints. My contact at American Home Shield, the lady that sold me the policy, followed up. I’ve had a lot of rentals and through her persistence, the company signed up four more properties. She’s a good saleswoman and she really talked it up and got me to buy four more. I’m very happy.

My experience with American Home Shield was good, simple, and quick. Their online site was easy. When I submit my claim, I do it online. Their contractor came over to check out our dishwasher. He was really nice. He told me what was going wrong then showed me what he was doing to fix it, and left. Our dishwasher has been performing well since then.

There was a leak in the pipes below the sink in the hall bathroom and I called it in with American Home Shield. Their representative was good and the contractors that AHS sent were quick. They diagnosed the problem fast and then, they were able to spot on something. It was an easy fix and all was good.

I had a claim for a leaky toilet and American Home Shield sent out Dockside Plumbing. Their technician got the job done and he did it well. He came twice for two different reasons and got both of them done quickly and very professional. The only thing I don’t like about AHS is that they have changed the payment. I do the monthly payments to them, so I have it yearly, but they've now changed it. Instead of paying $75 to the contractor, I now pay them directly. They have it where either the contractor could take the money out right then or they take it out right after the service. But they take it immediately out of my account, which is fine because the money is there. But, in a way, it rubbed me the wrong way, only because it took any control of payment away from me. Other than that, I'm very satisfied with my experience with this company.

We always submit our claims with AHS online. Their website is okay, but we can’t really put in details of what the claim is, and we have to depend on discussions whenever they call to follow up and schedule the appointments. And if there’s more than one thing like when we had two appliance issues, it's not easy to get data via the website. When we had an issue with the light on the vent hood and there was a warming sensor that was not functioning on my cooktop, my spouse filed our claim and N & K Appliance Service came out. They were courteous, clean, and respectful. The warming sensor works now. Before the repair, the light in the vent hood was irritating and to be able to see now is great. I recommend a home warranty on your house. It’s very valuable.

Whenever we have problems that come up, I send an email to American Home Shield then I call them and follow up. When our oven wasn't working, their contractor, Hotshot Appliance Service came out and fixed it then AHS charged me later for the invoice. The technician was very friendly, courteous, and nice. They did an excellent service.

When my refrigerator wasn’t cooling right, I submitted a claim to American Home Shield online. Their scheduling is automatic. The contractor is good and our interactions with him were excellent. My refrigerator is working fine since then.

I called American Home Shield about a dryer and an oven issue. I had a difficult time scheduling appointments. They were very busy because of the holidays. Then I was finally able to get an appointment on the 27th of December. The dryer technician came out. I had a four-hour window where the technicians were supposed to both come, and the second technician was coming from very far, so I was stuck at home all day long. He didn't come until much, much later. The first technician went quickly and the dryer was taken care of, but the second technician took a long time and then he had to order a part. So, I have been without an oven since November.

The dishwasher was not working and I called American Home Shield to file a claim. I talked to them about it before and I didn't know if they put it in or what. It took three weeks to get the part and then two weeks before for the contractor first came out. When the Premier Appliance Services came, the guy saw the part that was in the drawer, it had to do with the electrical-- a fuse inside the door was burned out so he put another one in. About a week later, the thing went out again. The contractor came out the second time. He told me that we'd go outside. I already checked the outside before if the switch was off as it might be loosed and there was nothing wrong with that.

The furnace wouldn't ignite. But I could hear the fan come on. I purchased this house in October so I wasn’t familiar with how the system with the warranty company works. So I went into my book and called the number that was listed under that warranty service then it was a couple of days before Consolidated Mechanical could come out. I was out there watching the technician how he did it and he did a great job. It was a great experience.

When submitting a claim with American Home Shield, I usually call them up and tell them what's going on, and they ask for my account number. Then they get somebody out there and it's usually not long for the contractor to come out for the service. After the job is done, I pay the $75 fee and any extras that I have to pay. Recently, our water heater was leaking on the bottom and all over the floor, and we filed a claim with AHS. The contractor that they sent took three days to come out because it was the holiday. It was very nice dealing with them, but the only thing that I didn’t understand was that I had to pay $225 because a new code came out that you've got to have a pan under the water heater now. But they said they just do that for new homes, so I don’t know if they upgraded my water heater. Other than that, I've been with AHS for a lot of years and I'm very happy with them.