American Home Shield Reviews

I saw that there was no water coming out of the tub in the bathroom upstairs. I submitted a claim to American Home Shield online and doing it was quite easy using their online site. The plumber who came out was professional. He did whatever he had to do to fix the problem. Since the repair, everything is so good. It's been a great experience.

I feel like I’ve wasted enough time with American Home Shield and our claim isn’t resolved so I wouldn’t recommend them until they fix the problem. When our washing machine stopped working, I went online and submitted the claim. The first contractor called within 48 hours, and they came out. They looked at the washing machine and told us they were ordering parts then they’d be back in two weeks. But they never circled back to us or to American Home Shield. We waited for two and a half weeks, and nothing happened. It took another week to get American Home Shield to send another contractor.

I had problems with my mini-split and I did a service claim online. It was easy to navigate through American Home Shield’s website. Then they sent Cutting Edge and it was discovered that I had a Freon leak. They charged it up and they explained to me that if it happens again, they’ll be able to do the testing and then they would continue once I had lost refrigerant again. I was happy with what they did. It’s blowing warm air now in the wintertime and cold air when it’s hot.

I filed a claim with American Home Shield online and it was very easy. I was pleased with that. They got back with me to get somebody out here within the same day. The contractor was great. They were very helpful and thorough. The first plumber who came was a little concerned that the issue was beyond his capability, so they sent someone else that was a little bit more knowledgeable, which I was totally fine with. Before they cut walls, I’d rather have someone who would really be able to address the issue. And then when they finally identified the issue, the fix was timely and everything went well.

I had to have a plumber come and went online to submit the claim with American Home Shield. When I had to make a change in the number of pipes I had to have fixed, I called AHS and the process of making the change was very simplified. AHS sent out Allstate Plumbing Colorado and I was very pleased with that. The plumber has been here before and he’s been very good. He’s very knowledgeable and professional and he's right on time. I am pleased with the service and I don’t have any leaks anymore.

I had a dripping faucet and American Home Shield sent a plumber out. The first plumber came and looked at it, and he told me there would be a $200 extra charge for access, which I okayed. He was gonna fix the faucet in the kitchen and in the tub. He came back on his second visit, and he fixed the faucet in the kitchen. Then he went to do the one in the tub, and he said he had changed his mind and it was gonna be $800. I said no because the deal was $200 for doing both. I then called American Home Shield, and I told them of what happened. This took forever. I must have called them 25 times to try to get this resolved. Finally, they sent out a second plumber to take a look at the tub. There was nothing wrong with the plumbing nor with the cartridges or the valves. Everything was fine. The first plumber was a liar and a thief but the second plumber was an honest man, and he replaced the broken handle for $10.

The thermostat and one of the solenoids were bad. I called American Home Shield to submit a claim for those and the reps were great. They sent a guy and he was super. He came on time the next day and checked the inside and the outside unit. He knew exactly what he was doing and he told me right away what was wrong. He had the parts and he was able to make the repairs that day. He did a really good job, and everything has been working well since the repair. American Home Shield has been excellent and I'm glad I got them.

I didn’t use my heater throughout the year and last year, we had a mild winter. I tried to put my heater on and it wasn’t working at all. I logged into the internet and I submitted a claim with American Home Shield and they responded immediately. AHS said that the contractor would contact me within 24 hours and they were within the time limit. I got a call back from AAA setting up an appointment and we got it done.

Something happened under the kitchen sink where the dishwasher, the garbage disposal unit and the Instahot were in. It had an electrical issue. It messed up the dishwasher and the garbage disposal. And it was difficult because I had to call American Home Shield, get an automated menu, and I had to pick just one option. I tried to get someone on the phone the first time but I waited 10 minutes and then, it hung up on me. But when I finally got someone, the lady service agent was nice and she got someone in.

A compressor outside froze up. I contacted Harkins. And then we contacted the American Home Shield, and Harkins is on their list, and that's the one we've been dealing with for several years. The technician who came was knowledgeable. He told me what the problem was. In fact, they had a second guy come out so they could work two ends of the project to make sure everything was either not working properly or working properly. It hasn't been repaired yet though. They only ordered a remanufactured compressor.

I live in a three-level townhouse and it would be super hot on the top level, but the bottom level would be cold. I called American Hold Shield and told them that I needed someone to come out and look at my air conditioning. They told me it was gonna be a $100 deductible then I gave my credit card and they charged it. When the tech was here, he noted some stuff that he thought was wrong with the ductwork and said that he was gonna write up and give it to the warranty company. A lot of times something happens to my system and they’ll say they have no record of me ever getting it serviced, so at the time, I went ahead and had someone come out. Also, my house was built in 2016, so I wanted it documented that my AC system was working properly. But since the tech came out, I haven’t heard anything from anyone about my claim.

I went to American Home Shield’s website to submit a claim when my garbage disposal did not work, and it was easy to navigate their site. My wife was home when the technician arrived and she said the tech took care of everything and answered all her questions. Since the repair, the garbage disposal has been fine. I’m happy with American Home Shield’s service. It worked out well and we’ll use them again.

We had a breaker that was bad and it was causing an issue with the dryer. I submitted a claim with American Home Shield over the phone and the claims rep was very helpful. A contractor was dispatched out within 24 hours and when he arrived, I showed him what the problem was and he immediately figured it out. I've had no issues since he left and everything has been perfect.

My heater was recently blowing cold air, and I made an online claim for it as it was early in the morning and American Home Shield wasn't open yet. I did it at 5 o'clock in the morning and by 7 o'clock, I received a text message from the company that was gonna come to my home. When they contacted me, they gave me a window of what time they could be here, and they got here at 11:30. The tech was great, and I made sure I got his name. Now that American Home Shield lets us choose our people, I'm gonna make sure I choose him because he's Nest-certified. My home is new and it's a smart home, and that's very important to me. I've had someone come before and they knew nothing about the Nest, and it was a waste of my time and money. I had to get someone else to come out. Aside from that, my experience has been good so far.

There was an issue with our garage door and when we called American Home Shield for that, the response was great. Filing it over the phone seems so much more convenient for us than doing it online. Although the contractor didn’t make the window as far as the estimated 8 to 10 AM time, he was quick and efficient in terms of the installation of the replacement. He was able to fix the garage door and it is back up and running now. The garage door was difficult to open without the springs, so having that back in motion allows us to utilize our third vehicle, which was parked in the garage at that time.

American Home Shield came with the closing for the house. I have been with them for a year now, but the cost has gone up. The last time I bought a house was 20 years ago. So, 20 years ago, it cost $300 to get the warranty, and now it costs almost $700 to do it. Still, AHS has always been great for the air conditioning. When I submit a claim online, communication seems to be more consistent. Also, their reps have been nice when I work with them. While the technicians they have sent out have been great, AHS could work on their communication. We have very specific instructions to call my husband’s number but everybody kept calling my number. AHS is too expensive if you have to pay for it out of pocket but it's still great overall if their warranty is part of the closing process.

Stay away, I purchased a home warranty and have had it with this company for several years. I live in a small town and they do not have a supply of technicians in my area. I understand this and I have used due diligence in my needed repairs. It seems AHS when they can uses the lower end of the quality when they do have contractor. In which this is a constant battle. I have had a plumbing leak for more than 3 weeks and the company (AHS) has assigned a local plumber that has a very bad reputation and has even been taken to court and has had judgments placed against him! Why would I want to be involved with anyone of this caliber? I do not. I have ask for assistance and I have been told twice now by the same company rep that since this company has already been assigned we cannot and will not authorize anyone else to correct your covered problem! Now I do not believe this to be true. This is just the first problem I have had.

Our furnace was not turning off and our heat pump was not turning on. I tried to file the claim to American Home Shield online again but it said that there was still an open order so I had to call and say it wouldn’t let me do that. I'd prefer to do stuff online but it worked out great. AHS sent Air Control Heating out and assessed and found out that it was the control board that was not working. It looked like there were some burned wires up to it. They got authorization from AHS to replace that part, came back yesterday, fixed it, and we’re back in business.

I filed a claim with American Home Shield for a locksmith and I ended up calling because, for some reason, their online system kept booting me out at the very end. I spoke with a representative and they were great. I had Lang’s Lock come and re-key all my locks to have the same key for everything. The guy that they sent out was nice. He called me before he got here and gave me an estimated time of his arrival. He was very efficient and changed all my locks. It's nice that American Home Shield sets up all the appointment ahead of time. The last place I had when I bought a house just gave me a bunch of numbers and I had to call around, and it wasn’t easy. I have a plumbing issue now, so I called American Home Shield and they assigned me a plumber that’s coming tomorrow.

I had some issues with electrical outlets in my home and when I filed an online claim with AHS and it’s easy. There’s nothing a customer service agent is gonna do for me that’s not in the app. They sent out techs from Central Electric who fixed the issue and were amazing. I also called in a claim for a refrigerator concern and I wish the contractor was a little bit more proactive. At the time, I provided a lot of information like the model of my refrigerator, the symptoms it was having, and all things seemed to lead to one thing. And I had to wait for someone to come out to the house to tell me it was indeed still that one thing, then I had to wait for them to order a part to come back out.

The heater was blowing cold air even when I had the unit off. I submitted the claim online to American Home Shield which was the easier method. It was super simple to navigate their website and usually, somebody would contact me within 24 hours, which was quick. I knew right away who the person was because it showed right on the website. That way, if I wanted to call the them, I could which was what I did. I contacted them on a Friday to submit the claim but they don't work on the weekend and they said they would get back to me. It was fine because we had heaters for the house. Then on Monday, Rose Heating and Air, the contractor, was out.

American Home Shield's customer service was super, but I didn't like the automated service. It sucked just like all the rest of them in the world. But American Home Shield's automated service is a little bit better than most of them because most of them have a wait of 40 minutes. The lady from American Home Shield answered in about two or three minutes.

When my garbage disposal was not working, I put in a request online with American Home Shield as it was very easy and convenient than having to wait on the phone. Pruitt's Plumbing then called and made an appointment. They were on time and fixed the garbage disposal the next day. The service was great. American Home Shield was professional. They've been pretty efficient so far. I'm happy, and I will probably renew with them.

I noticed that my kitchen disposal unit was leaking. I went through the American Home Shield website on my phone, pulled up my contract, submitted a claim late that night and checked off the disposal. I then got a confirmation from AHS. I proactively called once I had a number and left a message to make sure. I was called back the next day. As soon as I made contact, the contractor said they would be there the next day. They gave me the approximate time. They showed up on time, I showed them where the problem was, and they looked at it. They got a disposal unit out of the truck, installed it, and they were good to go. The process was very smooth and efficient.

I was told by a different contractor that my ignition on my furnace was going to go out soon. I put in a claim for repair online and navigating through the website was very easy. The only thing I wish is, I didn't see a space where I could put in my comments but I was able to choose what it was for or what I think might have been it. Then, of course, I paid for it online too.

When my stove stopped working, I submitted a claim with American Home Shield and it was easy for me. I just went online and scheduled the service, and that’s all. Their contractor was very neat and on time. He diagnosed the problem then said he had to order parts. He was back a week later, and in the end, it was perfect.

There was water leaking into my refrigerator and I had to keep sopping it up. I called American Home Shield, gave them the information and they got in touch with whoever was supposed to come and fix it. Then they called me for an appointment. The service company was very friendly when they called and they were very accommodating time-wise. The technician that they sent was Ezekiel and he was a very nice man. He was here a little early and he spent a lot of time fixing the problem and so far, so good. It's still working wonderfully. American Home Shield has been terrific and that's why I pay for it.

My house is only four years old so I’m not even gonna have a lot of stuff going on. But every time I call American Home Shield for something that I think is serious, they find a way to say it would not be covered. They always use some section where they don’t cover this and this, and it is so weird. As consumers, we don’t necessarily read all the fine print. I’ve never even received a copy of their plan and besides, it’s bogus. For example, you have a main pipe that is covered but even if it’s the same pipe, if it leaves the house, then it’s no longer covered. This was my most recent claim and it was really annoying. This was not the first time either. There have been many times where our issue has been the main pipe or whatever outside, and it has never been covered.

I had a toilet that needed to be fixed. I also had a shower knob that needed adjusting. At first I thought, "Why bother American Home Shield? The repairs can’t be that expensive." So I just called the plumber and have him come in to do the repair. But it was expensive. While the plumber was here, he went to check the water pressure and some other things that he does. When he checked the water heater, he said it was really dangerous and needed to be fixed as well. He also pointed out a pipe that was all white. It was leaking and he said I should get it fixed. When I told him that I have to pay American Home Shield $75 to come out, he said he charges more than that. The next time I have any kind of problem, I’ll call American Home Shield instead of him.

My dishwasher broke and something melted on the heating element below. I submitted a claim online with American Home Shield and that was easy to do. Then, the gentleman from Quality Appliances came out in two days. He told me exactly who he was and what he was gonna do. He fixed the problem and he was fantastic. He was very helpful as well and told me about maintenance stuff. Since then, everything has been working wonderfully and I don't have to handwash dishes anymore. So, I'm a lot happier. I would also refer American Home Shield. I'm in real estate, so I know that a home warranty is valuable and that having one is a must-have.

My dryer wasn’t heating and I had called American Home Shield first but I sat there for 25 minutes waiting and nobody answered the phone. I hope this is not the way it's gonna be always. The company should have people that answer the phone. I then filed the claim online and that was easy. The contractor that AHS sent was Emmanuel and he was from Mr. Fix It. He was very personable and professional and since the repair, the dryer has been working.

American Home Shield is really good. Their website's very friendly and the contractor sent to repair the heater was good as well. He told me what was going on. I was down there with him and he was a very professional guy. It was a good experience but the burners aren't working properly. It's not his fault. So, I gotta put a work order, either tonight or tomorrow for a redo for the burners.

My heater stopped working. I had to use my downstairs heater to heat the whole house when I spent most of my time upstairs. So, it was wasting a lot of energy. I called American Home Shield and they were very professional. They were able to send out a contractor the same day. He introduced himself and I told him what the problem was. He went up. He came back to let me know that it was fixed and what the problem was. He told me that the motor had stopped working and that he had to replace it. Now, the heater is working fine.

The whole process to the actual vendor that came out was good. They were quite efficient and they got it done. In regards to the American Home Shield, the whole process was very monotonous and very tedious. I was on the phone with them for two hours because when I first made the call, they said, "Okay, yeah. Heating with air-conditioning, okay," but when I mentioned the heating, because it's all tied together, they said that I gotta call back.

Both our outside faucets were leaking and there was a toilet that was running. I went online and submitted a claim to American Home Shield. The site was very simple. I listed what I needed and then, somebody called. The interaction with the contractor and the service were both good. He called to let me know he was on his way. He showed up even a little bit early but made sure that was gonna be okay and that I was gonna be home. He did what needed to be done.

When I called American Home Shield for my water heater, they sent Air Pro, who fixed the problem. AHS charge me $75 and I paid another $225. The guy who came, Patricio, was a wonderful guy and I'm happy with him. He was so professional and did a great job. AHS has worked wonderfully.

I've been with American Home Shield since last year and I’m very happy with them. When my furnace was not working, I called them and told the problem. I was satisfied with my experience with them. They said they'll be sending somebody to come and look at it. They got me a contractor, United Air Temp, the next day. I gave my fees. When the contractor called, he told me they will be there at a certain time. And they were there on time and took care of the problem the same day. Since they left, nothing else had happened. The furnace is still working. They did a good job. I would give American Home Shield a positive recommendation if I have to tell somebody about them.

Our garbage disposal quit working and it created some leaking through the bottom of it. We contacted American Home Shield and got the work order scheduled. They assigned a company but we waited a week before service because the company that we were utilizing had a lot on schedule. We had a good experience with it and the service was awesome. Our warranty went fine but the replacement happened so fast I wasn’t aware of what type of garbage disposal was put in. We had a KitchenAid and I’ve got some generic-type brown disposal that was put in. I wish I was walked through what type of appliance they were replacing it with and how it was comparable to what we had. I’m a little pickier when it’s the things you can see on the outside like your microwaves or your ovens. I had no idea on the garbage disposal.

Whenever I file a claim to American Home Shield, I do it over the phone and it's easy to get the claim started after the hold time. My most recent one was a main line backup and it has not been completed. I originally had Service Mechanical come out but they needed a company that was more equipped to service the main line. It was more of an issue than what he was equipped for so the contractor got back in touch with American Home Shield. Then, Patriot Plumbing came out and said that the problem was with the belly that we had in our main line. It was a miscommunication between them and American Home Shield, and AHS terminated the claim because Patriot Plumbing wasn't getting in touch with them as fast enough.

My garbage disposal was clogged. It was easy when I made an online claim to American Home Shield and the response time was less than 24 hours. I had an efficient technician who was pleasant and effective. The repair hasn’t been a week but right now, the garbage disposal is great. Overall with American Home Shield, my experience has been good. I had an issue in the past with my air conditioner but I replaced the whole unit. Everything else is fine.

I've been with American Home Shield for at least 10 years. I haven't used them that much, but every time I’ve used them, I’ve been happy with the results. I submit claims with them online, which is so easy to do. All I do is go on the internet, and it runs me through it. It’s so simple. I can do it in a couple of minutes on what I need to do. Then, I get a response in my email that they’ve called or they will call the company to take care of my problem. And I usually get a call within either that day or the next day.

Our ice maker was giving us problems with our refrigerator. It was easy enough to submit the claim to American Home Shield online and the service I got from their contractor was fine. However, I would've liked it to have been a little quicker. The issue was that when they scheduled a time to bring the part out, I told them that my husband and I had an appointment in the timeframe that they gave us. I told them we probably would not be home until after a specific time, and they said they would make a note of that to let the repairman know. That didn't happen though. The repairman called us about an hour and a half before we were done with our appointment. So we missed him and we had to wait another week for him to come out to install the part. I wasn't really happy with that part.

My furnace wasn’t staying lit and it was too much and it was really cold. I called American Shield and they sent me somebody, but that person never responded back. So then, they sent out the referral for Knight Heating and Cooling and they responded right away. They came out in a timely fashion and resolved the issue. And I had paid already ahead of time. The guy came and fixed the problem and we haven't had a problem with the furnace since.

Had a handle come out of a shower so I turned off the main water line and called American Home Shield. They sent out a plumber the next day to which he looked at the damage and seemed confused. Eventually he said it looks like freeze damage and the wall would need to be removed and the valve needed to be replaced but the warranty company won't cover freeze damage. Asked for a second opinion to take a look and never heard from them even when I called them.

I’m really frustrated at this point. I found it really easy to submit a request for service online. I immediately got a text giving me the name of the company that would be out to fix my dryer and would call me within 24 hours. I never heard from the company though, I called them and they didn’t call me back. I just got off the phone with AHS and they said there was only one other company that could come out to fix my dryer. They are not available until next week sometime. I guess it’s another weekend at the laundromat! And I’ve already been charge for the repair By AHS!

Our AC unit failed and submitting an online claim for it was easy. The contractor American Home Shield sent was knowledgeable and he did the work efficiently.

I’m a realtor and my company partners with AHS. I submit claims online because it’s really hard to get anybody to answer the phone when you call through the 800 number. But I also called Hannah, our local rep here in my area, at one point. She was absolutely excellent and I got some information. I had a claim for my furnace and Choice Plumbing was at my house within two and a half hours of me making my claim online. They diagnosed the problem fairly quickly and they determined that I needed a new furnace. Also, they did not hesitate or waste any time to make that known to AHS, so it was great. It took two days for them to come and put in my new furnace which was a really good turnaround time. When temperatures are below 50 degrees outside though, that would become an issue for other customers.

At my mother’s residence in Michigan, the furnace and the thermostat were operating. However, the heat wasn’t getting to the main level of the house to heat the house and my mother was having problems. I called in the ticket to American Home Shield. I then got an email saying that a vendor had been assigned and that they would call me for an appointment. I called the vendor and he spoke with me and told me the process, and about how long it was gonna take him to get there.

I submitted a claim over the phone to AHS because the motor of the washing machine stopped working. The reps were very professional and they sent TrueFix to the property right away. The contractor looked at the unit but he had to order the parts. He set up a time and came back about a week after the parts came in and then he fixed the problem. That repair made my whole life a lot easier and everything has been totally perfect since then. Having a warranty is necessary and you can’t do without American Home Shield.

Our heat stopped working and it ended up that the thermostat went bad. I called American Home Shield and it was my first time submitting the claim. I wasn't sure exactly what I was doing online, so I called in and they set the claim up for me right then and there. They asked for the information and once I gave that to them, it was booked within a couple of minutes. We have renters in the house and the contractors were very nice to them. Also, the contractors called me to let me know what they did and all of the information. I had a good experience and American Home Shield is a great thing to have.

I called American Home Shield's number to make a claim. I gave my contract number, and then talked to the automated system. Doing that was easy. The company called Serious contacted me the next day. I had a leak in our bathtub drain, and the tech who came out did a great job. I was pleased with what he did. I had called in the past for the same claim and the plumber came out. The other plumber didn't do what he was supposed to so I was glad this guy did it right. Everything has been fine after the repair.

We were having some plumbing issues. We had a couple of things happen around the same time where the faucet wasn’t working right and then the toilet was not flushing appropriately. We tried to submit a claim online to AHS which is easier but our account wouldn’t pop up. We have two contracts with AHS, so the old contract was still associated with their email but the new one wasn’t. And even if we called, they said that we did not have a contract with them which we did because I had the invoice.

I had a drain that was stopped and had a tear in the rubber covering over the garbage disposal. I submitted a claim to American Home Shield online and it was definitely an easy process. Then the contractor contacted me quickly. I had a very professional interaction with the contractor and the quality of the work was good. However, the job with the heating and air conditioning isn’t finished yet. A contractor came right out and started the work on the ac and heater and he got the unit to at least to work. But he's gonna have to come back to advise me as to what they're gonna recommend ro do. It just took a long time and I had an appointment that I need to go to. It took three and a half hours for him. I have had a leak with black mold on the ceiling so they’re trying to figure out where the leak is coming from. Other than that, my experience with American Home Shield was excellent.

The tenant called me and told me that the unit wasn't heating. I submitted a claim for it online to AHS. Navigating their site was easy. I did it pretty quick. However, the owner told me they had had a credit card on file, but I couldn't access it online. So, I had to use my credit card and then he reimbursed me. So, that was an extra step I had to take. But as far as the facility of using, it was easy. They sent me a text who was gonna call me. Then I got a call the following day in the morning. I had a pretty good experience with the contractor. He had to evaluate it, then he told me what was wrong. Then he said he had to get a part. So, they ordered the part, and then it came in the next day. Since the repair, I haven't heard any complaint from the tenant. They did a good job. AHS has been good and it's good value for the owner. They used to be bad, but they've improved. So, things have gotten better. They are more efficient and they got good vendors too.

I have been with American Home Shield for about six months after it was included with the purchase of a home. I submit my claims to them online and their website has been pretty easy to use. Recently, I had a couple of leaks, one in the drain and one in the hose bed. The contractors that AHS sent were all very good. They were on time, friendly, courteous, and polite. They completed all the work that was required and nothing had to be redone.

One of my brothers had American Home Shield and he said it worked for him. Some of my appliances are a bit older, and so I went ahead and signed up. My freezer went from 32 degrees to 22 degrees and I submitted a claim for it online. AHS said that somebody would call me and within the day or so, the contractor called me. Within three or four days, the contractor came out and looked at the freezer. They told me what was wrong with it and that they would have to get a part. I didn't hear from them in a week, so I called the people and they said the part was ordered. Within two weeks after they looked, I noticed that they didn’t come out. I called them several times and they came out and put the part in. From the time they got here to the time they got the part and got back, it took them two and a half to three weeks. The freezer is now back and running.

We've had American Home Shield for about three years previously and close to six months this time. I usually submit our claims with them online and it has been easy, no frills. I prefer doing it online because when I call, it takes a longer time to get someone on the phone and there are too many prompts. I like the efficiency of doing it online. I just submit the claim and they get back as soon as possible. I normally receive an email within 24 hours and from there, it is good to go.

My furnace wasn't heating right. We needed some element on it. I called American Home Shield and their reps were good and the contractors were able to come the next day. They talked to me after they looked at the furnace and they told me what was going on, then they said they had to get the okay and that was it. Since then, the heat has been doing well. Having the warranty is valuable in so many different ways, and American Home Shield is a good warranty. It covers just about everything in my house.

Filing a claim to American Home Shield online took me 15 seconds. When the contractor came out, my wife thought he was nice. Our dryer was tumbling but not drying and I appreciated that he took time to explain to my wife how to operate it that will dry the clothes quicker and use less energy versus the way we were doing it. He did not have to do it but he did. The fix did not take long and we are now drying the way he suggested. Greenway has always been very nice to us and 99 out of 100 times, they fix the problem right away.

Our furnace wasn’t heating up right. I called American Home Shield and their reps were fine except that I had to wait on the phone for a long time. That was the problem. Other than that, the guys who came out were excellent. They had to order a part and they came back for a return call. The furnace has been working fine since the repair. American Home Shield is a really good company. I’m gonna get it for my daughter and her husband for their birthday coming up as a present.

The pipe fitting was not glued to my upstairs flooring and my experience in submitting a claim for that with American Home Shield was good. The service of the contractor was pretty good and way decent. He contacted me and I told him what I thought the problem was. Then he was here in three days' time and took care of the problem for me. But I’m still waiting for someone to come and patch my walls. Without AHS, though, the repair would have cost me an arm and a leg, so I’m glad I have them. I've had them for over a year now and I’ve had nothing but good results from them. I sure plan on renewing with them.

Our icemaker was not making ice and there was a loud noise. We called the warranty number we were given and talked to someone in the claims department. The AHS rep gave me a number and said someone from quality appliance services would be calling me. Then the contractor came, and I had to move the stuff out of the refrigerator. He had to get a new part the first time and that took about a week and a half, but they were quick after that. They fixed the icemaker, but we still had a problem with it making some noise, so they came back out. On the second time, it was more on fixing something that was part of the unit and it's been doing fine since. Having a warranty has been valuable so far and American Home Shield is good.

My thermostat was not working properly and my heating wasn't staying on. It was going on and off. The thermostat was causing my bill to go up. I called AHS and was referred to Ice Cube services. I was told the technician's name and when was gonna come. He was a very nice man. He brought his own ladder, went up the stairs and into the attic. He looked at my heatings units there. He explained to me that my unit had one of those dryer paper things but it wasn't a dryer one. It was for the air conditioning thing. It was stuck on the vent and that was causing my unit to shift in temperature.

The first time I filed a claim with American Home Shield I had a rough start. The first contractors were a no-show and we had to wait. It took almost a week to get the work done. More recently, the fan for my central heating went out. My wife called American Home Shield and they arranged for Foxcroft HVAC to come out. The technician who arrived did a good job. AHS was on it and couldn't have done any better.

I had a problem with the garbage disposal and it was very easy to submit a claim using American Home Shield's online site. The contractor that came was very professional. They got the job done. The garbage disposal has been working very well since then.

Submitting a claim to American Home Shield was very easy. When I had a dryer problem, I just went over the internet and submitted it. The experts they sent out from DMV Protect were polite and nice. They gave advice on the maintenance of the dryer in the future. They were concerned about the well-being of me, the client too. However, the dryer problem was something that wasn’t covered by AHS so I ended up paying the experts $100 to do the cleaning of the dryer that hasn’t been maintained.

The problem was that the water was not going to the right place. The refrigerator was making ice and the water coming underneath was eventually getting frozen, and everything was getting stuck. I called American Home Shield to submit a claim and they sent a contractor out, but the repair didn't work. Then AHS sent somebody else out to repair the appliance. I called the contractor, Direct Appliance, and they sent a technician who came out twice. He fixed and settled the problem last Friday, but on Monday I had the same problem.

My sinks were backed up. We submitted a claim online to AHS. Navigating through their website was pretty easy. I got a text right away from the contractors. However, they said they would be there between 8:00 in the morning all the way until 2:00 o’clock in the afternoon. And that was a big window. They got there around 11:00 that day. But the thing was that I didn’t go to the gym because I was waiting around. But the interaction with the contractors was good. They came in, they put things around their shoes to cover it up, and then they went upstairs, where the problem was. So far, having AHS has been very valuable. They also fixed our dishwasher.

I called AHS for my ac and they did a good job helping me with information.They sent me Everyday Heating And Cooling quickly, who told me what was wrong. I asked him if he had one of those thermostats on his van, and he told me that he didn't have one and it would probably be easier for me to replace them myself. So, I just replaced it. AHS has been the best experience. The warranty saved me a lot of money,

I had sewage pouring out of the shower and out of the bathtub. The shower was low, so it was all over into the cabin and it was horrible. This was two Sundays ago. The first time was not bad. The first time, the water started coming out, so the people who went in the cabin turned off all the water and it stopped. I called American Home Shield and they got 1st Call Plumbing to go out right away and they took care of the problem. The plumber didn’t end up snaking it out because the water just started flowing down. He couldn’t find the problem. The water started flowing and he got it cleared out. When he came the next Sunday, the same thing happened but this time, it just started pouring and kept coming up. It's going on the floor and everything, poop and pee.

Long-standing contract holder. Never had to use. Washer broke 8/2018. AHS sent a company out to assess and fix. B & G Appliance. Parts ordered. Half of the parts installed. Washer still not fixed. B & G no response. Called AHS. They sent out Sears Appliance Repair. Parts ordered 11/2018. Parts arrived. Appointment made for 12/2018. No call no show. Appointment made. Need 2 technicians, only 1 came. Rescheduled. 12/2018, no call no show. Appointment made 1/2019, no call no show. Appointment made through AHS, 1 technician arrived.

I am going through the repair of my refrigerator for last 75 days and still no resolution. They never give up on the repair. They are just repairing every 10 days and does something. It works for couple of days, but dies again. This is continuing for 70 days and no resolution in hindsight... Very frustrated with their service.

I have been on hold twice today for 45 minutes and still holding. I have been billed for a job not done. I contacted the company AG Appliances and was told the part was unavailable. No one notified me. That was two weeks ago.

So we have had American Home Shield for a while now and have had multiple service requests for appliances having issues. The first time we had our microwave looked at for its peeling they spray painted over it and it's already peeling again, now it isn't heating up and it is taking 3-5 weeks to be fixed (not fixing the peeling paint inside). Their turn around time on anything is not what they advertise and I tried calling them and they just repeated themselves and transferred me to no one. I will be looking for a new warrant company, maybe one that actually fixes things.

We submit claims online with AHS and their website serves its purpose well. I've had three different service calls since we signed up and the technicians that came out and the companies that they represent have all been very friendly and done their job well. We’ve been pleased. We recently had someone come out to check our oven. They repaired it in one visit and it has been working fine since then. We’d recommend AHS.

I usually file claims online with American Home Shield, which is easier than making a phone call. I had 2 recent claims and the technicians who came to work for those had great professionalism. They fixed the microwave and the way they worked with it was great. While they worked to get the bathroom faucet done right, we're still having issues with it. I left a message for the contractors and they were supposed to come back to look at it again. I'm not happy with that. Also, AHS should stick to their word. I just heard from them 3 weeks later. It takes time to get a hold of them and I don’t have time for that.

I submitted a claim with American Home Shield for a water leak on my refrigerator line. It was a small leak, but still, a leak is a leak and the meter was still running on it. Amazing Plumber and Rooter came out, but the guy that came didn’t confirm when he first came. The property hasn’t ever been maintained by the last owner and I just acquired it, and when he got to the property, the tenants weren't in the best position, so he was a bit irritated walking into a home like that.

I submitted a claim to American Home Shield for the garage door. I did it online at the time and it was faster. I usually call in, and it takes a while to get someone on the phone so I'm gonna do it online from now on. In terms of the response time, it takes forever for some and some are quick. Some just wait and go ahead with the allotted time of 24 hours and others don't. They call me right away or within that same day so it's fantastic. Chaney Electric had to come out and they were great. Everybody that AHS had sent is good this time around. But there were some that take longer. There was also one year where they were horrible and the claim was for an air conditioning. But the contractors have gotten a lot better.

I submit claims with American Home Shield online or over the phone, depending on what is easier for me. Sometimes at night I can get online and during the daytime I can call and do this with a teleprompter. In the beginning, I spoke with the reps and they were helpful. I did that earlier but not recently when I haven't had to speak with them about issues. A couple of times when I called, the phone lines were busy. There was a call volume and a long wait. Normally, I would wait, but because of my schedule I couldn’t stay on the phone and wait.

Our disposer leaked right through the metal of it and I filed a claim with American Home Shield over the phone. It took the contractor three days to get here but it wasn’t an emergency, so it was fine and they came out exactly when they said they would. Two fellows came and they looked at it for about 30 seconds and said that they were gonna replace it right then. The helper went to the truck, got one and 15 minutes later, they were through. They were very courteous and kind and they did a good job.

I had a very nice experience with American Home Shield when I submitted a claim for my furnace that stopped working. The process online was very simple. Within an hour of submitting the claim, they called me and immediately, a contractor came and resolved the issue. The people from Air First were very professional and they worked very nicely. I am very happy with American Home Shield. In fact, I already referred them to one of my friends. And when one of my neighbors also experienced a similar kind of problem, I gave their number and the same technician came and fixed their furnace too.

My garbage disposal wasn't working so I submitted a claim to American Home Shield online and it was not even 24 hours when someone reached out to me. When the techs came out, it was really good. They replaced the garbage disposal and they were quick and timely, which I appreciate. I've also had an electrician come out and they were awesome and courteous, too.

I've had issues with the porch lights and I filed a claim online for it. The process was very easy and American Home Shield was able to get somebody out very quickly. The contractor from Light It Up Electric was professional and he got it all done in one trip. All around time was very good. Everything's been fine with American Home Shield so far.

One of our outlets had caused about four or five other outlets to not work. I went to the American Home Shield website and filed the claim. It was easy. It was only difficult when I had to make a phone call because it said that I still owed them on a previous claim that I made, but I already paid them. Also, normally it took about an hour for AHS to answer the phone. But the contractor was able to get in touch with me the next day. Then as soon as the tech came in, he knew what the problem was. It took him 10 minutes and then he was out. He knew what he was doing. Everything was taken care of.

My vacuum system wasn’t working. I submitted a claim to American Home Shield online easily and the tech came out the next day. He was polite, punctual and helpful. The vacuum was fixed by the end of the week. He checked everything once it was in. After the repair, the vacuum has been excellent. However, some of my other contractors haven’t been so amazing. Active dealt with my appliances and I had to wait for a long time for repairs. Also, some of the guys who turned up don’t know very much about the repairs. Nevertheless, I was very impressed with the recent one.

Our washing machine wouldn't stop filling up so I submitted a claim with American Home Shield. I did it over the phone and it was easy. The contractor who came out for service was very friendly. He only worked for about 20 minutes and he said he knew exactly what we needed. There were four sensors that he had to replace. They called four days later and said that the parts were in. We set up an appointment for the next week and he came out and put them in. Everything has been working very good since the repair.

I’ve had American Home Shield for the last five years and every time we've had a problem, they’ve done a fantastic job so I’m very happy. Our furnace went out on the coldest day we had ever seen here in Michigan. The exhaust motor was out and it came to a grinding halt. That was why I made the call and filed the claim. The automated system wasn’t too bad. Sometimes, it doesn’t understand the response but that’s typical of many automated systems. When I made the call last Wednesday, it was the automated system that made the claim. Then in the morning, I did a follow-up with the vendor that was assigned. But they could not accommodate us that same day.

I had a dishwasher go out and I submitted my claim online to American Home Shield. Then a guy from Mr. Fix It Appliance came out. He was completely professional and he did a good work.

AHS has been very responsive to all my calls and I'm happy. The connection that worked from the pipe that comes out of the wall to the faucet was rusted through and I couldn’t remove it myself because it was old and gross. It was spewing water and I couldn’t turn it off. I had to turn off the main water from the house. I submitted a claim with American Home Shield and they immediately sent me the text saying who was going to my house.

An electronic board in the heater needed to be replaced. I filed a claim with AHS and they sent out a crew from South Placer Heating and Air who acknowledged the problem. But they never followed up and ordered the part. They were also rude and when we called them to follow up, their rep said they thought that we were gonna take care of it. That made no sense at all since the repair was covered.

American Home Shield sent someone to revise the AC and heating unit. The gentleman who came was very kind and had good manners. He revised the unit and they told us that he had to talk to AHS because the unit has to be replaced. It cannot be repaired. We are waiting for a quotation because they told us that we have to pay an amount and we are not sure what the amount is. We are also waiting to know exactly what is going to be done on the unit. Overall, my experience with AHS went very well. But it would be very nice if I would have more information, and I would like them to explain to me why I have to pay and the amount.

My washing machine makes a loud noise on the spin cycle and the dryer gets stuck. It heats but it doesn't turn. I called American Home Shield to file a claim and it was easy. Somebody came out and then I got a call from American Home Shield saying that the washing machine is not under warranty. They said I overloaded it and that they were not gonna pay for it but then I never overloaded it. For the dryer, the technician didn't have the part at first, so he came back that past Monday but he came with the wrong part. I called them yesterday because I haven't heard from them and their rep said that she would look into it. She then called me back to tell me that they're coming today to get it fixed.

I've had American Home Shield since 1999 and we got them in Dallas then also in Memphis. A couple of years ago, there was a water spot in my downstairs dining room and I called AHS. They assigned a contractor and a guy came out. He told me it was just the caulking around the tub and shower and that I needed to recaulk it, then he left. I ripped all that out, recaulked it all, and then about two weeks later, a hole came through my ceiling because the water in the drain tube in the back of the tub had a leak, and the guy didn't see that. AHS wouldn't cover the damage to the ceiling or the floor. So then, I asked for that contractor to never come back.

We have well water and there had been no water at all. I phoned in a claim to American Home Shield, and the rep was always excellent. She knew exactly what happened, and she understood water wells. To get that claim process going was easy breezy. Aqua Pump, the contractor that was sent out, was awesome also. They were our original people, to begin with. They know how to talk to people. They explained, in detail, exactly what they were doing. They took pictures, and I took pictures, too. Then, the whole pump just went away. The unit has been excellent since! I could not flush my toilet if I did not have water, and I didn't have water without a water pump. I have animals, too. So, without it, I couldn't have existed. I've loved AHS forever.

I had an attic fan that would not push in air through the actual vents even though it would come on. And while I had a good experience submitting a claim to American Home Shield, it was unclear on a couple of the options. Having a little more explanation would have been nice. But the technician from Total Air Care came out not much later. He was very knowledgeable and thorough, and he got the problem fixed. Since then, the attic fan has been good. I was very happy with the experience.

The motor was burned out and I called the American Home Shield office. They were very workable, professional and they gave a company that I had before, Alchemist Pool Service, so that was very good. The contractors were very professional too and they took the time to explain things to me. They replaced the motor and now it is working fine.

The house we bought has a really old built-in cook stove. It would not heat up when I try to turn it on bake and so I submitted an online claim with American Home Shield. They responded in less than a week, assigned Sears to the claim and gave me one date. However, Sears called me and changed it as they only come once a week, which was not something that AHS knew when I scheduled the appointment. The guy from Sears then came out pretty fast and he did a good job. He didn't waste time. I was hoping that he would go out and get a new unit, but he was able to fix the unit that we have. It is now working like a charm.

When my dryer wasn't working, I made a claim online and the contractor sent out by American Home Shield was good. They were able to repair my dryer the same day they got here. Since the dryer was repaired, it is working perfectly. I have been with American Home Shield for two years and they have done a great job so far.

American Home Shield was recommended to me and I am super happy with them. The tenant in my rental property was saying that the refrigerator was leaking water. I submitted a claim over the phone and AHS got someone out to handle the issue the next day. It turned out that my tenant was not taking the little tray out and it was overfilling with water. Since someone came out, I haven't heard anything else from my tenant so I'm assuming that everything is fine.

American Home Shield sent techs to fix the shower faucets in my master bedroom and the repair has been good. But the one in the other family room is still dripping. When I tried to make a recall for them to come and change the cartridge for me, they left me on the phone for more than two hours and nobody picked up so I went online to do it. But it's a little bit complicated to submit a claim online.

They came 5 times in 90 days and kept repairing the hot water heater and then the last time they came out said we needed a new one and then declined to replace it due parts missing and there service company is the only one that ever worked on it. Extremely disappointed and will never recommend these thieves to anyone. I had another company come in and replace and will be cancelling the coverage. I spent almost $900.00 a year for over 3 years and they decline my first claim. It's a shame that is legal. The BBB is the complaint I will be filing.

This company is the epitome of false advertisement. They say "be sure with Home Shield". Lies! One thing you are sure of is that they will only provide temporary fixes to your issues. I have been stressed out due to not having heat where me and my two small children reside. No one wants to be without heat in their own home when it's 8 degrees outside. They send someone every year for the same thing, but yet I still have to pay the service fee. It's not right and it's not fair. I hope that these companies know that God sees everything. Beware!

We took AHS plan continuously for 3 years, and this is first time we got issue with Water heater. Contractor came on 4th day of submitting request and requested AHS to replace water heater. Getting approval and equipment took another 3 days. Now contractor giving us time to replace the water heater after another 4 days. So, we are without hot water in taps for 10 days.

My 72 year old mother’s furnace went out on Tuesday, January 29th... AHS sent a contractor out and the guy had another appointment in 20 minutes, left us saying we needed Freon and couldn’t help us and left. It took us 24 hrs to get approval from AHS to hire our own contractor since none of theirs could make it out. Our contractor said the furnace needs to be replaced. They can replace the furnace today Thursday 1/31, and AHS wants a second opinion, they think it’s acceptable to wait another 24 hrs without heat in Chicago during our historic low temps, just so they can get a second opinion. Hopefully pipes don’t freeze during this time, and my 72 year old mom is ok.

First off, this is a B rated company by the Better Business Bureau. That should be a warning. Something essential (Like my well pump) isn't covered by any of their standard plans unless you pay extra. Also, they will only cover a septic/sump pump for the first year? Even if you continue your plan? The customer service rep (Nickie) was completely unwilling to work with me on the flexibility of their plans. This company seems to have some shady practices. I would beware.

A repairman sent by AHS did a faulty job on my washing machine which resulted in three rooms of my house flooding. I called AHS and all they tell is that they are "not responsible for water damage." The machine is NOT fixed and they had the audacity to charge me the $75 trade service fee. I still have a broken washing machine and now a partially flooded home. Horrible company. Horrible services.

Phone service/30-40 min wait every time I call. Sent out (one star) company 3x for a toxic furnace smell. All three servicemen said nothing wrong with furnace. This was going on for a month. 2 days after the last contractor reassured me the smell was perfectly "normal" our home was Evacuated due to high levels of Carbon Monoxide. Several people sick one with ER visit. Finally insisted they send out another company (which I asked for multiple times) and the last contractor found high levels of co and a cracked heat exchange. Low quality service, on hold for excessive amounts of time, poor quality contractors, no protocol for repeated, urgent calls, biggest headache ever, almost killed our family.

Our furnace went out right after Christmas last year. I called AHS. A repairman was sent to the house and furnace could not be repaired. New one ordered by AHS and we still waiting with no heat. I called AHS multiple times. No return call. Or I get hung up on by the company. They tell repair company that furnace has been sent but cannot provide tracking number or who carrier is. Worst company I have ever had to deal with. Today is January 31, 2019 -11 degrees and I called AHS was told I would be called back in ten minutes. That was eight hours ago. Terrible terrible service.

We had an issue with our double oven. AHS was responsive and replaced the oven. It was shipped and supposed to be installed. The company delivering the oven would not install it due to the fact it was hard wired into the house circuit. The company sent someone who was incapable or unwilling to install our oven. I wrote a review about it. I received a call from a media specialist for AHS. She was understanding and said we could work out getting it installed.

Filing a claim online with American Home Shield has been easy. I pick what I want and move on. It would be nice though if they let me pick more than one thing. For instance, I was able to pick heat pump and furnace because they both are HVAC. But, one time, I had a situation where we were gonna work under the washing machine and the incinerator but it wouldn't let me pick both of them. It would just let me do this section or that section. I couldn't cross sections.

I called AHS on Monday 1/28/2019 to put in a claim pertaining to my Dishwasher. The representative submitted the claim and scheduled my appointment for Tuesday 1/30/2019 between 8-12. The technician never showed up nor did I receive a call from Sears. I called Sears and spoke to a nonspeaking Representative overseas in which I was informed that my appointment was cancelled due to inclement weather in GA. Remind you there was no inclement weather in GA. Just rain. No snow or Ice.

I’m having difficulty with the service department with AHS. The scheduled service "Sears" doesn't show up and rescheduling is weeks out. Every time I called AHS directly, the people on the other end speak poor English and I can make out every other word, so I really don't know what is being done to correct my appliance repair issue. Please help! We paid $970 for this warranty with a $75 service charge and we can't get service.

When we woke up in the morning, our thermostat was on 45 degrees and although I tried some troubleshooting things on the furnace, nothing worked. So we put in a claim with American Home Shield. Doing that online was pretty convenient and quick. I even got an answer within four hours that someone was coming, which was good. I put in the claim at 8:00 in the morning and Climate Masters LLC was there by 2:00 in the afternoon. However, it was 10:05 when they texted me an appointment time of 10:00 to 4:00 and there was no one home. That needs to be addressed a little bit better. But everything else was great. The technicians were really appropriate, funny and good to deal with. The furnace has also been fine since. We had a good experience. This is the first time we’ve actually used the warranty. My dad’s pretty handy but he didn’t know how to use a gas furnace so the warranty was really helpful. I would recommend American Home Shield.

I have American Home Shield as my home warranty provider for about a year. There was a leak from the ceiling. I submitted a claim online to AHS and it was easy. Plumbers Incorporated came out in two days. They're pretty good. They got it done in one day. However, it is not yet finished. A drywall company will finish up the walls because there are a couple of holes. They were supposed to come at a certain time, but they did not so I don't think they can finish it.

The lights in the refrigerator and freezer were blinking fast and I couldn't find my paperwork. We couldn't see if it was a light bulb that needed to be replaced so, I called American Home Shield to submit a claim and A & P came out. The guy called and he was running early, but we were home anyway, so he got to arrive early and that worked out well. He was great and he knew exactly what the problem was. The whole unit in the refrigerator had to be replaced for the light, which ties itself to the one in the freezer. One had to be replaced and the other one started working right. He popped out the old one and popped in the new one, and it worked. Everything has been great since the repair.

We had our power out in our living room. After submitting a claim to American Home Shield online, we had an electrician from SJDI come out. They called us before the tech showed up. He was super professional. He came on time and he did the repair really fast. He was great.

My heater blower went out and I called the claim in with American Home Shield. Xtreme Heating & Air came out and I had a good experience with them. They got the job done in one day and I'm satisfied.

My washing machine wasn’t performing at all. It had stopped and the transmission wasn’t going. It just went kaput. I submitted my claim online to American Home Shield and they gave me a call 24 hours before the technician was due. Their claim submission process was one of the smoothest and seamless that I’ve ever dealt with. They gave me another call an hour before when he was in route. The contractor that came out was very professional, customer service oriented, and knowledgeable as far as performing all of the diagnostic tests and determining the problem.

Our heater went out one night and it was one of the first really cold nights so, we called our home warranty. American Home Shield took care of sending out the technicians who took care of it that next morning. The guy who came out was professional, quick, knew what the problem was, took care of it, and got our heater back on. I appreciate that they did the job quickly and were able to get our house warm.

My water heater had been in the home for 13 plus years. I didn’t have any more hot water and I had to get it replaced. I filed the claim through American Home Shield's website and it was super easy. It was also easy to get around the website. I had done some research on the contractor beforehand just to see the reviews online. Once they came out, I thought that I didn't even know why they had bad reviews. They were really nice and super fast. They were in and out and they were able to diagnose what was wrong with it really fast. Then they came back within two days and installed the new water heater, which has been working well so far.

We were sitting here one night and started feeling cold air, so we got up and checked the heating. It was blowing out cold air instead of warm air, so we switched it over to the emergency heat, but it was still blowing out cold air, which it shouldn't be doing. We called our son-in-law and he came out and took a look at it. He said that he wasn't 100% sure, but he thought that either our Freon was out or that we have a leak in the Freon. I went online the next day and put in the service call with American Home Shield.

The heater went out and I submitted a claim to American Home Shield online. Navigating through their website was easy and it was a good experience. The next day from when I filed, a contractor from A-US Air came and tried to be polite with everybody. He explained the situation and what was going on with the unit, and everything was very professional. He did a good job and the heater is doing well.

It was relatively easy to submit a claim with American Home Shield on the phone. I had a pipe leak in my sink and the tech who came was very professional. Plus, he did the job in a timely manner. And I appreciate that.

When my microwave wasn't working, I submitted a claim with American Home Shield. I had a good experience but I had to wait for more than one day for someone to come out. I had called very early, as soon as they opened, but I still had to wait and that's a problem. Even so, the tech who came out was the same one that I've always gotten so that was good. He was able to fix my microwave and I'm happy with that. I would recommend them to a friend if they took care of business immediately and I did not have to wait.

Our garage door wasn't working and we couldn't use the garage much because of that. I called American Home Shield and they sent a tech within two days. They replaced the main system board on the garage door and it had been working very well since. AHS is a good service to have and I recommend them.

We like American Home Shield, thus we’ve kept our contract with them. I have two separate claims, one for the double oven and the other for the air conditioner, where they were able to help us. The air conditioning people gave their estimate, and then we went with a different company because we have a contract with a different company. AHS had to talk to us over the phone regarding that matter and the customer service was excellent. I prefer submitting my claims online, though. It’s simpler, I can get my order number and everything can be done through that transaction. The double ovens are still being worked on, though it should have been finished, but the general electric company that was coming to do the repairs sent the wrong part. So, I will have to wait until the end of the month to have that finished. Other than that, the contractors that AHS has sent out have been professional.

I was having issues with my toilet leaking and so I got on the phone with American Home Shield to submit a claim. I did the automation but the voice recognition thing didn't work. I was saying "toilet" but it told me heater element or some weird thing so I had to push zero to get somebody and the guy I talked to was very helpful. The repair company that then came was very good. They actually listened to what the problem was and the guy did as much as he can to correct the problem. He did not make shortcuts. The people that I have used in the past just wanted to do something really quick. Since the repair, everything has been good.

I had some outlets in two rooms that were not working and I called in at American Home Shield to have them checked. The contractor that came out explained to me what was going on. I also showed him the things that I'd done already and he let me explain everything. I showed him where the fuse box was and what happened. He took me into one of the other bedrooms that I thought had nothing to do with the other two rooms not working and showed me an outlet that was upstream from the two outlets that were bad. It wasn’t the full socket, it was just one plugging. He said, “This particular one, not the whole socket, is causing the other two rooms not to work.” He had another outlet and he swapped it out. Everything has been working great ever since.

My water heater wasn't producing hot water and when I filed an online claim for it with American Home Shield, it was simple. It took about 30 seconds and a contractor came out the next day. He replaced some heating elements but that didn't work the first time. He had to come back and replace the heating elements again. It seems to be working okay right now. He's contacted me twice since then, checking on it and making sure it was all right. The contractor is a good company. They were polite, generous people who cleaned up after themselves.

I have good experiences submitting my claims with American Home Shield. I have an app. It's on my phone and I go online and submit a claim. However, it was very frustrating that they mixed my mailing address and my insurance address completely opposite. They sent me a check for reimbursement and they sent it to my tenant. And I keep giving them my mailing address, they never get it. As for the contractors they use, I like AZ Remodeling and Plumbing. I had a couple of contract appointment with them in the past, and I didn’t have any complaints. They were really good. But I have a problem with a new plumbing company that AHS sent to me recently. It took them a month to fix a leak.

Our heater was only putting out cold air. I thought the thermostat was the problem because the unit was very old so I tried to replace it. But the unit was still broken and was still putting out cold air. I then went online on my phone to submit a claim with American Home Shield. The techician from Advance Heating and AC came the same day and he was very professional. It was nice that I could see who was coming beforehand and that I could track when he would be here while he was travelling. The repair didn't take as long as I thought it would be. The unit has been working very well since then.

My experience with American Home Shield was smoother than I expected. Recently, the pop-off valve for the top of the hot water heater started to leak. I called AHS to submit a claim and it was a piece of cake. The contractor who came out for it was nice and very informative. He let me know what he was gonna do and he was able to fix it in one visit. Everything has been working perfectly since then.

One of the water hoses that supplied my icemaker and water in the door of my refrigerator was leaking. I submitted a claim with American Home Shield over the phone and the process was wonderful. The AHS rep told me who the contractor was gonna be and the date that he would be calling. Sure enough, he called and said he had the job and what date he was gonna come out, which was in a few days. He also called me the day before the service and said he was going to be there between 11:00 and 2:00, and he was there at about 12:00. He was so gracious, thorough and polite. He repaired the appliance and provided great service. It worked out well. I recommend AHS.

My upstairs was not heating up as well as the downstairs and it had something to do with the furnace. Submitting a claim online to American Home Shield was easy and someone contacted me the next day to schedule. The contractor from Climate Masters was on time and he was courteous. He did his job and the unit works well now. American Home Shield is prompt and they got our issue fixed right away.

During the minus 55 degrees, I had someone check the furnace because it was 64 in my house and it was set at 72. This was the first time this has ever happened. I submitted my claim over the phone and AHS sent somebody out within the hour because the guy was in my area, which was fabulous. The guy said my furnace was fine, and the problem was because of the extreme heat. He was great and professional. He did a little adjustment, and my account was charged $75.

The garbage disposal unit was no longer functioning. Initially, I made a request for repair and submitted a claim with American Home Shield online and doing that was easy. But when the contractor, Mister Plumber, called me, it took a little longer to have the matter resolved and the unit repaired than I had hoped. I tried to set up an appointment for the following week when I was going to be there, but they said I couldn't schedule that far out which I found odd. In the end, that made things take longer than I had expected. AHS did its part, but the repair was not as quick with respect to Mister Plumber. Other than that, the guy that did the repair was fine and the work that he did was fine.

They will not respond to my emails, I have been without a microwave for over 2 months. Every time I try and call the hold times are over an hour and I have to go back to work. The crew they sent to install the microwave damaged it beyond repair. At this point I have received no communication.

My furnace died on Sunday. They sent a contractor out Monday afternoon. The job was too difficult and they referred me elsewhere. Ahs offered me a buyout of $1016, including cost of space heaters & $75 service fee because their contractors can’t do the job. If I went through ahs my out of pocket cost would have been $5000. But, since I have to go elsewhere, because they can’t do the work, it is costing over $11k. They are still only cutting me a check for $1016. This place is a total ripoff.

I submitted a work order for my broken stove. They sent a repairman out to look at it. He said he could fix if he finds the replacement parts. He called back a couple days later saying he found All Of the parts needed he just needed authorization from American Home Shield to come back out and fix it. They gave both him and me the run around until the work order expired and I would have to pay them another co pay and have him come back out to tell me the same thing and have him look it up again. Or I can just get a new stove. So I told them fine send me a new one. They agreed picked one out. NEVER got it!!! Had to pay for them to send someone out again to verify it was still broken. Got the run around again saying the request for someone to come out was in. Never got a call from Any repair company to come look at it so I said screw it and bought one myself out of pocket. They are useless. ZERO customer service.

I have an issue with one of my toilets not flushing. I contacted AHS on Jan. 18. The plumbing company set up a date and time within 24-hours. But they didn't show, so I called AHS to let them know. They contacted the plumbing company again who set up another date and time. This happened on three different occasions. I checked out the plumbing company under contract to AHS. It has very low ratings and are known to be no-shows. I've asked AHS to refund the $100 they charged me because I didn't receive any service. But instead of refunding my money, they contact the plumbing company which just sets up another no-show appointment! I am so frustrated that I am seriously considering cancelling my contract with AHS. I have arranged for another plumber to come fix my toilet. TOTALLY UNACCEPTABLE!

It is almost impossible to cancel your policy. We sold our property in November of 2018, I called AHS the day the property closed to cancel the policy. I was given a confirmation number and the rep stated that the policy has been terminated effective on that date. AHS kept billing us afterwards. There was no way to cancel the policy online, so much so we had to have our credit card company to block their auto pay attempts. Contacted AHS the second time after getting a demand letter for 2 months of payments, of the two months after the sale of the property and the cancellation of the policy. I called AHS again, the rep said there was no record of cancellation back in November of 2018...the confirmation number was basically meaningless...

Express Appliance Service was dispatched for my repair. VERY unprofessional beginning with unkempt (old torn t-shirt, dishevelled hair, neck tag I believe but couldn't read) technician who told us he was ordering 2 parts to be delivered to us, then we should call company to have installed. Only 1 part ordered without updating me, waited 2 days for additional part only to be told it wasn't ordered. Scheduled installation - rep didn't show; rescheduled - again rep didn't show.

I have made several attempts to reach a representative from the cancellation department with no success. The wait time on the call is over 10 min with no representative to meet your needs. The contract is easy to get into. However impossible to cancel. I was forced to stop payment through my bank after several attempts to cancel through the protocol that is in place. After co pays with no resolve in AC unit issue and exception clauses that do not provide a resolve for my much needed repair, I can say never again!

After being on hold for 26 minutes, Nancy answered. I explained I'd submitted a work order on 12/13/18 for a plumbing issue. As of today, 1/30/2019, their assigned plumber had still not completed the work, although he had said several times it would be done "today" (and this was the 2nd plumber AHS had assigned). Nancy talked to the plumber, who of course told her he planned to do it "today", so she told me I had to give him one more chance, and if he did not do it today, to call back tomorrow and they would assign a different contractor. I told Nancy he had told me the same thing for the last 45 days and I had no reason to believe today would be any different and I would like to work with a contractor who would keep his word, but Nancy told me to give him one more chance and call back tomorrow if he didn't contact me "today".

We are currently on day 16 without heat in our house. The current temperature is -3 degrees with wind chills into the -30s. The lack of effort and concern from this customer service department is appalling. Hours spent on hold for "service specialists" who barely speak English. This wait is due to them not allowing the part we needed to be picked up from the parts place. AHS insisted they order the part themselves. They waited almost a week and failed to order the part. After all this they finally decided to order the part from the same location the technician had offered to pick it up from in the first place. Ironically this situation is almost identical to the one we encountered in the summer of 2017 with our air conditioner. Save yourself the trouble and do business elsewhere.

My gas furnace stopped working 1/18/19. AHS (American Home Shield) sent its own HVAC contractor (Americool Heating and Cooling) to check out my gas furnace. Here were what they diagnosed: "Furnace will need to be replaced due to damage... Also venting will need to be redone. Venting that is installed is short PVC plumbing 90's and should be long sweep 90's per code. With the wrong venting being installed it caused heat to be trapped in the furnace and furnace to explode). My Carrier Gas Furnace has been working for 16 years and passed permit inspection when installed. All the sudden, short PVC plumbing can cause a furnace to explode (very unlikely the cause to me).

I had appliances going bad in the kitchen. The dishwasher and the microwave weren’t working. Submitting the claim with American Home Shield was draining. It took them about three months to get somebody out there and each time they gave me someone, the folks never contacted me and when I contacted them, they still didn’t get back with me. Same Day Appliance Repair was the fourth one to be sent out and they did well. The technician was professional and technically capable. They knew what they were doing.

I had a problem with my washer so I submitted a claim to American Home Shield. I did that over the phone but then it was taking a while to get some customer service, so I did it online and it was much better. Also, the reps didn't speak English very well. But I kinda understood them so it was okay. They also did a good job. When I called them in to let them know about the problem, they right away tried and got somebody to come and check it out, even though it took a little bit longer, but it's understandable. The tech who came fixed the washer as well.

The garbage disposal wasn’t getting any power. I submitted a claim to American Home Shield and I did it online. It was easy doing it online and there was no wait time. Within an hour, I got a phone call from somebody at American Home Shield. Also, my experience with the tech was good. He sent me a text a day before and then he called me when he was on his way. He was really punctual and he solved the issue quickly.

I filed a claim to American Home Shield on their website for the garbage disposal and they got a contractor out within a day. Air Squad Heating & Air Conditioning came out and the guy gave us a brief discussion on what he needed to do and why he needed to do it. He fulfilled our expectations and fixed the garbage disposal. Also, he was wonderful and very polite. I’ve been using American Home Shield for almost six years and all these six years, I've made maybe 12 repair requests. Out of the 12 of them, I was unsatisfied with maybe one of them but outside of that, everything is fine.

I have two furnaces. I have one on the third floor, and I thought it needed a tune-up. I called a heating company out and was gonna pay for it out of pocket because I knew the warranty wouldn't cover just a tune-up on it. The guy came out and told me that the electric furnace wasn't getting power because it had a 120 connection and not a 220 connection. He said it was an electrical problem. So then, I contacted American Home Shield since it was an electrical problem, and I figured they would cover that. The electrician came out, and he tested everything. He found out it was not an electrical problem. He checked everything and all the lines were running fine. He did his job. It ended up that AHS sent me to a heating and air place, which was South Heating & Cooling.

I called American Home Shield to submit a claim. It was easy and it went well, and then it took about three days for JED, the contractor, to come out. They were very helpful and they were able to do the work quickly. But they needed to order the actual faucet, so the repair took about three weeks. The faucet is working fine now, but the brand that I have with my faucet was different than what I was given. My kitchen faucet was replaced with a cheaper one, so I was disappointed about that. Still, I would definitely recommend American Home Shield.

We have used American Home Shield's website several times to submit claims and, in every case, each of the vendors they selected was respectful. They responded quickly and provided great service, so the website seems to work. Once, I submitted a claim for the heat pump. It was frozen outside and then, it was blowing cold air inside. On their website, you just pick whatever appliance that you’re having an issue with but you don’t describe the issue at all. They don’t ask you for very much information and they don’t even wanna know, so I just selected heat pump. It couldn’t be any simpler. Then, they gave me a callback. This morning, I put in a claim and I had somebody there in a couple of hours. At other times, it was several days. If I indicated that it was an emergency, they would try and escalate it.

I went online and filed a claim to American Home Shield as my garbage disposal was not working. Their process was easy and I got a contractor out the same day. He replaced the garbage disposal with a new one but with a different horsepower than we originally had. He explained though that it would basically function the same way. Everything is working fine now.

I have a Sub-Zero refrigerator and had a vendor from Sub-Zero come out. He half-diagnosed it and ordered the part. He got the part in, but he didn’t fix it, and I still had a problem. So, I called American Home Shield and Parker’s Appliance came out. The technician had the gauge to check the refrigerator and he was very thorough in his diagnosis. I was very impressed with the quality and the expertise that he showed.

My toilet wasn’t working correctly. I submitted a claim to AHS and submitting a claim was very easy. We called and they called the company and they sent someone fairly quickly. The whole process took just a few days and it was a holiday. We wouldn’t expect that someone would be available, but they were there to assist us. The contractors that they sent were amazing as well. The repairs done by the contractors sent by AHS have been good. And sometimes, we even like the company so much that we call AHS back and see if they can send us the same company, and AHS has done that.

American Home Shield has been easy to work with and their technicians have been very professional. They had fixed my water heater last year. The contractor came out and I had a couple of questions. They answered my questions to a T for me so I didn’t have any worries about it. Recently, the blower motor in the lower part of the furnace was squealing like crazy. It worked for a minute then squealed from about 10:15 until 4:00 in the morning. Then I turned the temp down on the furnace and it finally cooled down enough to where it wasn’t squealing like crazy anymore. Then it kicked back in the next day.

I called the American Home Shield number for a microwave oven repair and they took the information so they’d have somebody call me back. The contractor did and they scheduled a time. In the meantime, we have a mother-in-law suite that had a microwave, so we were able to use that. It was a little inconvenient, but not the end of the world. In about three days, which was reasonable, a tech came out and he was here for a couple of hours. He was able to fix the issue and for somebody who knows how to do that, it was a minor repair.

This is the third time that Five Star Plumbing has come out on this particular water heater and the problem was that there was some kind of short in it that kept blowing stuff. American Home Shield paid for the water heater but not on stuff that had to be done on it. Nevertheless, Five Star Plumbing did a terrific job, they fixed things and cleaned up in their own time.

I had a problem with my hot water heater. I couldn't take a bath, do the dishes, and do the laundry. I called American Home Shield and they set me up with Drain Go. AHS told me that I would hear from Drain Go sometime during the day. As soon as I got off the telephone, 15 minutes later, Drain Go was calling me and they were out the next morning. My experience with American Home Shield has been excellent and I always recommend them to everybody who's buying a house.

The plumbing company that American Home Shield sent responded promptly and efficiently fixed the problems. The person who came wasn’t the most polished person and not terribly professional but he fixed the problem, so it was fine. I also had a claim for a furnace a couple years ago and it took forever. I had to escalate it numerous times and they kept denying the claim. They sent multiple people out who fought with each other about what was really wrong. It was a horrible experience and then the ultimate amount of compensation was just very small. My husband really did not wanna continue with AHS because of it but I just thought that AHS could be helpful. It is more convenient in terms of getting someone to come out, so I’m still doing it.

We are having a problem with our washer and it hasn't been resolved by American Home Shield. This is on third week now. The washer was shutting off mid-cycle. AHS sent one guy out twice to fix it. He said he couldn't fix it because it's a huge Kenmore and it could be one of several computer components but he cannot get the diagnostics for that. AHS handed us off to another company who is coming out next Wednesday to do a diagnostic on the machine to see if they can fix it. We've had to go to the laundromat once, but we're surviving. It's inconvenient but these things happen. Overall, we like American Home Shield. They've always been able to take care of us. This is just a problem with the machine, and we're gonna keep forging ahead.

I had an issue with the freezer and we requested Sears from American Home Shield since we bought it from them. However, they sent Premier Appliance Services. They came out and brought the wrong part. The problem is still not resolved and we’ve been waiting for two months for the technician to come back with the right part. AHS tried to get the cheapest contractors that they could. Also, it’s a pain to call in. You have to go through a computer prompt and wait forever to get a live person, then you get a live person from a call center who has no idea. They should take care of that call center where people respond.

I was in the Tucson area and the Open and Shut Door people were coming back and forth. They were charging me and charging me but they never worked. Then I called them up. I went where their office was and the woman said American Home Shield said they were not supposed to answer any phone calls where I called. So then I called American Home Shield again and they gave me another person which was pretty good. But I'm still waiting for a call back from this new company, Cactus Garage. I've called and left about three messages but nothing. I've gotten no response. Really, no one calls me back which is ridiculous. On top of that, American Home Shield is trying to charge me $75 when they had told me that because I got a receipt, it was free. I know that I'm not supposed to pay it because the Cactus Garage told me it was prepaid.

My heater was running but it wasn’t heating. It was easy submitting a claim over the phone or online to American Home Shield but I was driving so I called. The first time the technicians came out, it was for the same issue and three weeks later, it messed up again. So, I didn’t have to pay my deductible again because it’s a two-month warranty on the work. Both times, they were super nice, professional and exactly on time when they said they would be there. I’ve had a very good experience with them. I’ve used AHS quite a few times and I’ve not had any problems. I would recommend them.

There was an issue with my heat pump and the day it happened, it was 61 degrees in the house. I called it in with American Home Shield and they sent me the name of the people who were coming but I didn’t hear from them for about an hour, so I called to see what was going on. They said they were trying to get me on the schedule for the day and they did get out here. The service company was good. I've been told that there was only so much that can be done. They were recommending that the whole system be replaced and now I'm waiting on all that to get dealt with. It's warmer now, so the heat pump is holding out but the problem is if we get another really cold day, I'm gonna have the problems again. I'm still waiting for the heat pump to be refitted and be finalized but I haven't heard anything since. Still, I’d definitely recommend American Home Shield.

I have 12 apartments with American Home Shield and I use their service quite a bit. However, it is extremely frustrating when we call. They must have a call center either in India or Pakistan and I'm talking to people that I cannot understand or they don't seem to comprehend unless they read from a script. I had an issue in the past that it took an hour just for them to understand what I was trying to indicate to them for the issue. But then, my air conditioner broke recently but then I got to somebody in the States, so it was a lot easier to communicate.

The spring on our garage door opener broke and I submitted a claim with American Home Shield. I did it online and the process was very easy. The contractor that was sent saw what the problem was. He had a spring put in and recommended replacing the rollers because they were a number of years old. The door has been working fine since the repair and it opens when you press the button.

I'm very pleased with American Home Shield's product. I had a drain stoppage and I called the company for a claim. I used the automated system and the claims process was really easy. That contractor was quick to respond and was very thorough and knowledgeable about the job. Their technician was really friendly too.

I had a problem with the refrigerator and American Home Shield sent out Hayes Appliance. The guy came out in a timely fashion and determined that the refrigerator needed some valves and some different things. He ordered the parts, they were shipped, and he came out and replaced the icemaker and fixed everything. But it takes time for the ice to work and the icemaker didn’t work, so he has to come back. They ordered a new part and he has been in touch with me and he's coming out again next week. So, I'm happy with that. I'm totally happy with American Home Shield.

Our garage door was not going up or down very well, so I submitted a claim online. The process was simple and the experience was great. It took 24 hours until a contractor from Valor came out. He was a nice kid and he was was very knowledgeable and fast. He did a really easy adjustment and there hasn't been a problem since. However, I had a previous claim before that and it took two months before they could get it fixed. I was very upset with both AHS and the contractor. The contractor had to order parts through AHS which took forever, and the contractor was terrible.

We had a backed-up drain. We called American Home Shield and submitted a claim. The reps were fine. We have used AHS before, however, there was a problem. But the recent one was amazing because when we called it in on a holiday weekend, I thought we'll have a problem again. It’ll be Tuesday or Wednesday before they call us back even though Monday was a working day. And then it’ll be two days before they come, and we were just nursing the drain line. We’d had trouble with it, and my husband finally had taken a snake and tried to clean it out, and it worked limitedly. If the washer was going, I couldn’t use any other water towards that drain in the kitchen. I didn’t put anything down the disposal after that because it would back up into the other sink.

Setting up a request is worthless. Outside temp -15F at 8am heading down, low projected to -35F and I have no heat. Over 6 hours later the request is still pending, no professional assigned. That is 4 hours after a follow-up call to expedite, which was promised. During this call I was transferred to dispatch and there lost on hold for 61 minutes before their system hung up on me! Called a local professional who is immediately on the way. While writing this review, I received a call to renew the contract purchased on referral from my realtor. Guess what, I DID NOT renew. If there was a zero rating I would use -5.

STAY AWAY from this company, buy warranty elsewhere. We had American Home Shield for years, spend lots of money with them. Then years later, we moved and got a new contract for our 15 year old home in Colorado. In October 2018 we had a home inspector checking all appliances, HVAC and furnace prior to our purchase. Everything passed, and seemed to be in good working condition. Since the house have used appliances we decided to get them protect by American Home Shield.

We had an incident about a month ago where our clothes washer was full of water, so it was leaking out the door. We drained it, ran it again to see if it was just a fluke, and it filled up again. So my wife called in the claim to American Home Shield, and they lined us up with a provider. He came out, took a look at it, cleaned out a filter, and said it was good to go. The contractors have always been great and they did their job just fine. Everybody here in the Church Valley seems to be doing well with that.

American Home Shield had overdrawn my account twice for the payments on the agreement. American Home Shield made me jump through HOOPS to get the money back into my account, and I still have not received the money back. I talked with several different Supervisors and nobody seemed to care that American Home Shield made a mistake. I tried emails and phones calls, with no returns. It took several weeks to solve this issue, that keeps re-occurring, and American Home Shield did nothing to compensate for their mistake.

I had a leak in the faucet so I called over the phone to submit a claim to American Home Shield. The process was easy although it would help if they can cut down on how long I have to wait to talk to someone. I am sometimes on hold for an hour and a half. Despite that, the contractors sent were nice people and they told me what they did. However, they had to come back as the faucet was still leaking. It took them a couple of days before they came back but since then, everything is good.

The water wasn’t draining from the bottom of the pan of the dishwasher so I filed a claim online to AHS. AHS's website was easy to navigate and their reps were responsive. I had to reschedule, however, because of work. I work in IT and a meeting popped up, so I couldn't make it on the original date that they gave me to meet the technician here. But he got straight to the point when he arrived. I explained the issue to him and he looked at it. I told them about what I saw on the internet on how to do it. I told him what I thought the issue was, and it turned out to be that.

The garage doors stopped working and once I figured out filing a claim with American Home Shield through the computer was easy, it didn't take long. I like how that happened. I just clicked the box for garage door repair and it was done. I got a text almost instantaneously and the appointment was set up very quickly too. The contractor was smokey's garage and they were good. The tech diagnosed the problem quickly. He didn't have the exact part at that time, so I had to wait a few more days but that was okay. He got it fixed. We're pleased with getting the garage doors fixed.

We were having issues with our toilet and I called American Home Shield a couple times. We had to change a contractor because of timeframe and they couldn’t get to it quick enough. And so, AHS swapped it up and got Jamie to come out. Once I changed contractors, it was in perfect time and I was very happy with how that worked. Jamie was super polite, easy to work with, was clean, and a very good guy. He also did a great job. I got his business card and told him I would let other people know if they needed a plumber here, locally, to give him a call.

I called American Home Shield to let them know that my 1982 HVAC unit wasn't working. Best Care called me and set up an appointment, then they came out, took a look at the unit and saw that it needed to be replaced. The guy showed me pictures of the cracks that the unit's condenser had, so it was a bit of a safety hazard with the carbon monoxide. Best Care sent someone else to give me some pricing on different units, and they also talked to AHS about the amount they were willing to pay on it. I accepted one of those proposals and scheduled a time for them to replace the unit. They then came back out and replaced the unit. I was very impressed with Best Care and the guy who did the work. He was very knowledgeable and informative. He explained what he was doing beforehand and showed us what he did afterwards. He also did everything to make sure that he wasn’t tracking in dirt. I was pleasantly surprised.

My water wasn’t staying hot, so I called American Home Shield and filed a claim over the phone. I had a horrid interaction with the rep, however, and he was disrespectful. I’m all about being a good person and we all have a job to do. The only thing I was trying to do was get my water heater fixed, and the money is not coming out of his pocket. But he was real rude and that was totally uncalled for. It was unprofessional. Waldorf the contractor was able to get to my property fast and he fixed the problem. The water is warmer but not hot, and when I called AHS this morning, they said that they won’t send anyone else out. This experience wasn’t good and I didn’t agree with anything that they did. I’ve been with AHS for nine years and I have two houses with them. If I’m gonna be treated like that, then I need to find another company.

My dishwasher's lights would go on and it wouldn't actually run even though there was power. I submitted an online ticket to American Home Shield and got a confirmation email that All Appliances would be contacting me. The next day, I got a call and their tech said that he would come the next day. Promptly he showed up, tested the dishwasher, took the front panel apart, replaced the part, cleaned up and tested it again to make sure it ran.