American Home Shield Reviews

The refrigerator wasn't working and I called American Home Shield. We had a repair company come out and place the compressor on it. Two months later, it went out again, so we decided to go with a different company and Miller Appliance came out. They put another compressor in and that shut down after about another week. They came out again and determined that they would have to take the whole thing apart and replace pretty much everything because they weren't sure what it was. They decided to recommend replacement. The replacement was mostly covered and I'm waiting on reimbursement.

Our water heaters were broken and they started to leak. I filed a claim to American Home Shield online and their process was extremely easy. The next day, they sent out their contractor but he had to order parts. It took three days to get back to us to repair the heaters but the expectations were set properly. The contractor's service was exceptional. I was impressed with his knowledge, professionalism and respect for our house. Since then, our water heater works very good although he had to order one more part but that has already been done. And same process, it has been phenomenal. We’d recommend American Home Shield.

I bought a house around August last year and got American Home Shield for it on my daughter's recommendation. I have a tenant living there and he reported to me that there was a problem with the air conditioner. The heating system wasn’t functioning well and it wasn’t coming on. I called American Home Shield about it and two days later, they sent out R Harris AC & Heating. The guy from there was good and he fixed the problem. So far, my tenant hasn’t complained. He said it works perfectly. American Home Shield has done a great job for me and I've been very satisfied. I would recommend them.

Filing a claim to American Home Shield has been easy for me. I do it over the phone and their reps have been very prompt and courteous. I've been very pleased with the service, quality of the workmanship, punctuality and responsiveness of the company. They have managed to get in touch with me and get someone out here within 24 hours. I've had two of their contractors come out and they've been very efficient, conscientious in their work and attentive to detail. My furnace wasn't working and there was no hot air. Now, the furnace is working and that's what I wanted.

I had a kitchen faucet that was leaking. I went online and submitted a claim to American Home Shield. It was easy doing that. They got back to me within three hours and then it was a matter of me setting up an appointment as far as what was available for me. I kinda pushed it back for two weeks just because of my work schedule. The tech came, diagnosed the faucet and then he fixed it. He did that for about an hour. The faucet I had before had a lot more water pressure coming out and he explained to me that because of the California State Laws regarding water usage, they’re only allowed to install certain ones. So, the faucet does about 1.8 gallons per minute. Overall, I’ve been satisfied every time I use American Home Shield. Even when I’ve had to do a recall, they’d come back out. I’ve really had no issues with them and I’ve got them for several years now.

The dryer had a bad drum roller and AHS sent out Tri-City Appliance. The gentleman came out and he confirmed with me that it was, in fact, a bad drum roller, and he replaced it. He was here for about 20 minutes. However, I didn’t have to sign anything that the work had been performed, which was interesting and strange to me because without my signature on an invoice, I have no idea how Tri-City Appliance is going to keep track of any kind of a customer database. The gentleman gave me a business card and he verified that I paid the $75 service charge to American Home Shield. The gentleman was very professional and knowledgeable. It was a very quick and very painless procedure.

I wasn’t happy with American Home Shield's rate increase, but I can understand that ‘cause we had to have a stove replaced last year. Recently the switch went out so the dryer wouldn’t start. I filed the claim on Saturday but Bradley Appliance was closed, so I called them on Monday and the contractors came out first thing Tuesday morning. It was Brad the owner and another younger gentleman, and they were both very well dressed and clean. They said that the part was local, but they wouldn’t be able to come back out until the end of the week. That afternoon, I got a call from Brad who told me that he was going to pick up the part and that he had a call in Goodyear and then a call right by me in a different subdivision, so he was gonna be able to come back out that next morning. They were very courteous and I really appreciate him coming back out so quick. Now the dryer is working great.

I've been with American Home Shield for a couple of years and submitting a claim with them has been very good. When I had a leak under the sink, they sent out Mr. Plumbing and it was great. They were out there in two days and they went there about maybe an hour. The contractors were also professional and friendly, and they fixed it right the first time.

AHS's has been responsive in trying to resolve my situation. I had a leak in my fridge but then the first time they sent a company out, they did some repairs yet the situation presented itself again. That same company then said that they couldn’t do any further. They referred the situation back to AHS so they could contact someone. But then, I didn’t hear a response for a couple of weeks so I called Home Shield back and they apologized for the situation. They contacted Sears to come out and look at my fridge. Sears' guys were professional and when I asked questions, they answered. They were a little better than the first company AHS sent as they were more knowledgeable.

We really liked the contractor American Home Shield sent out, Bestway Mechanical. We couldn't get the water to shut off in the shower and it was a lot of water. I just went on my profile online to file the claim but it was late at night so it was the next afternoon that the contractor came out. We wound up having a two-faucet issue, the shower and then the water shut off in the garage, and the guy took some extra time. He checked the other faucets in the bathroom and stuff while he was there, and everything is good now.

The contractor came out lightning fast when I submitted my claim online with American Home Shield. The tech was very professional. He introduced himself, I explained the problem, and then he went up, looked at the problem and told me exactly what it was. I had a good interaction with him. It was an excellent experience.

First Call Plumbing was sent by American Home Shield for our water heater that went out. My wife submitted a claim for it online. It went out on a Sunday, and they got somebody here as quickly as they could on a Tuesday. And they found a part that was wrong with it, and they were still trying to find the part, but they bypassed a safety switch to get us some hot water. And the last time my wife looked, they had requested a replacement for the water heater because they couldn't find the part.

When I first bought the house in 2011, we had American Home Shield for three years. We went a couple of years off and then we signed back up a couple of months ago. So far, everything has been good. I've always had the best experience with them. The quality of the people that they send out are a lot better than the others. When my microwave wasn't heating up, I had a very easy experience submitting a claim to them and their contractor came and fixed it. He was very neat and he was in and out really quick. He had to order a part and he came back in three days. AHS's service is good.

It’s a good idea for a buyer to get a home warranty for their house. That way, if there are unexpected problems, they're covered. They’re not coming out of pocket for a lot of money. I’m a realtor and I recommend American Home Shield to all my buyers. I’ve used them several times and I don’t have problems with them. When my outside air unit was not working, Air Doctor AC & Heating came out and the experience was excellent. I did that claim on the phone and it was fine dealing with the representatives at American Home Shield. But it took a long time to get to them so I did the previous claim and the second one online. For this one, I was told to expect Air Doctor within 24 hours and they did call the next morning. When the technician came, I showed him what the problem was and he fixed it. I was very satisfied.

The dishwasher was shutting off intermittently and some of the lights were flickering on it. I filed a claim with American Home Shield online. The process was very simple and intuitive. It was pretty good. The contractor was great. He was very professional and very personable. We were making jokes together. So, it was a good interaction. The contractor did a great job. The issue ended up being something in the power panel. But it was due to water, and he said that it wouldn't be covered by the home warranty, which I haven't read enough about it to know one way or another. But I have a friend who is an electrician that came out and replaced the line, the receptacle and the breaker. It seems to working now, but the panel is still flickering. So, we're thinking about making a followup call to see if we can have an appliance person come and check it out.

There was a pipe that needed to be snaked. I called a company here in Arizona, Nevada and California and the techs came out and did a flim-flam job on me. Also, they wanted to charge me $5,000 to descale and hydropower-wash the pipe. When I called American Home Shield, they sent R K Plumbing. The plumber said that the previous techs lied to me. He said he would prove it to me. He brought the hose in from my front yard and put it down the drain pipe. He then asked my wife to turn it on slow and then full force. It was draining perfectly. This company that AHS sent has been very honest. The tech was very professional, courteous and he knew his stuff. I was very happy with them and I might stick with them.

We had a couple of outlets that didn’t work and a light that didn’t work. We submitted a claim to AHS and they had been very helpful. However, the contractor said that he only had one thing to do in his work order, but I said there were three. He said that he could only do what was on the work order. He said for me to call the company. I did and they said it was okay. So, we called him back and he did the other two that was supposed to be done in the first place. That was the only little issue, but he did it anyway, so that was good. Everything that I’ve asked AHS to do, we’ve got good results.

I filed a claim when my fridge wasn't cooling and American Home Shield was very helpful. Elite Pro, their contractor, called me within 24 hours and I scheduled a service with them within a couple of days. They were very professional and I liked how they completed everything. This was the third time that someone was sent to fix my fridge. I was very happy with this company. Everything is awesome and my fridge is working perfectly.

I was very pleased with American Home Shield. I called them to file a claim for our refrigerator that wouldn't work at all. Express Appliance Service came out and they had to replace some pieces in the refrigerator. And it is working, which is a blessing but it's still draining water. A day after they got the refrigerator fixed, I went downstairs and I checked and saw that it was working. But I noticed that the pot that was sitting on the top of the refrigerator has water in the top of it. I thought it was just from the food. So I moved the pot and put a little bowl there, so if it it would leak then I could see it. And there was water in the bowl.

I submit claims online to American Home Shield, and it's extremely easy to schedule and make payment. My last claim was the dishwasher, it stopped pumping water. After I filed the request online, it took just a couple of hours for My Appliance Repair to contact me. They came out about two to three days after to assess what was going on and they had to order a part, so then it took the weekend and a day after that. It was a great and easy step with them, in and out service. The contractors that American Home Shield have are efficient with getting in contact with me and coming out. They fixed whatever needed to be fixed.

I called American Home Shield when the heater was not functioning right. The reps were very good and had very quick responses. The issue turned out to be the thermostat. As far as the repair goes, everything was stellar and that encompasses the overall visit from the tech to the repair. My experiences with American Home Shield were all positive in the approach and application. There was only one time when the air conditioner was repaired and it seemed to me that it would have been better to replace the unit versus just the repair itself because of the overall condition of the unit. But I thoroughly understand it from a business aspect. American Home Shield is in business to make money and make the customer happy at the same time. And they have to draw a line and stay within the parameters of the plan of business strategy.

I usually file my claims with American Home Shield over the phone as I like to talk to people. Once I get somebody on the line, it’s a piece of cake. Everybody has always been very courteous and professional. I recently had a claim with AHS for my washing machine. The technician said he couldn’t fix it, so a new one was ordered for me. The claim before that was for my refrigerator. It took the contractor three visits for that repair job. But the technicians were very courteous and polite, and the issue was taken care of. I’ve been dealing with AHS forever and they should quit raising their prices. Being a senior disabled vet, you would think I would get a discount. Still, I always recommend AHS and I have recommended them to a lot of people.

The American Home Shield site was fast and very simple when I made a claim for my washing machine. AHS sent out Prestige Appliance Repair Services and interactions with them were very good. Their technician was personable and he explained what was gonna happen, what was going on, and how he was gonna fix the problem. The service was very quick and my washing machine has been fine.

I have a refrigerator that I bought with the house. It wasn't getting cold so I called American Home Shield. The person from Tri-City Appliance came out when he said he was gonna come out. When he looked at the refrigerator, there was a part that he didn't have in stock so he had to order it. Other than that, American Home Shield's website has also been simple to navigate.

I usually submit my claims with American Home Shield either online or over the phone, but I do it mostly online. However, I call on the phone if I have a recall. I recently filed a claim and getting the claim process started was very easy. I had the toilets cleared, then I had a backed-up sink and I had to pay another 100 bucks, but I didn't think that was right because my sinks were fine before the contractor cleared the toilet line. I don't feel like I should have paid two service fees. But they were very prompt in coming and taking care of it and the performance has been good since the repair.

We had two claims submitted to American Home Shield and I did them both online, from their website, which was really user-friendly. The first one was for our heating unit where the furnace was not circulating warm air. It was cycling up but it wasn’t coming through the vents. The first gentleman was very thorough. When he came out to repair the heating unit, he said that our hot water heater has a leak. It’s an area in the house that we’re not in very often so we didn’t realize that and that was what made the second claim. The hot water heater was replaced because it was leaking from the bottom. Overall, it was a favorable experience.

I was very happy and satisfied with how quickly American Home Shield got somebody out for my claim. I submitted that claim over the phone and it was very easy. Then the contractor was really generous and actually knowledgeable about my issue. He was able to explain the reasoning why it happened and then provide me with some feedback regarding what I would need to do to prevent any additional or future issues. The unit is starting to flicker now but he had also told me to give him a call through the company, which I need to do today.

My most recent claim to AHS was the microwave. Submitting the claim over the phone was easy. The response time was good. I went through three different channels and it took a week to clear up everything. I’ve been dealing with American Home Shield for a while and so far, I haven’t had any problems with it.

In the middle of December, my water tank was leaking. We also needed the small tank on the top of the water tank. The company that AHS sent changed the tank but it wasn’t covered so we had to pay that out-of-pocket which was almost 600 for that. The price was unbelievable and even my plumber friend told me the price was ridiculous. The small tank’s price at Home Depot sells at $40. I asked that company if they could explain and the lady told me that the owner would call me to explain the detail of the payment but the owner never did so I don’t want that plumber again. They are awful. The latest claim we had was for the furnace. The contractor was so nice, wonderful and on time. They figured out the problem very easily and fixed it. I like them so much. If we have a problem again, I appreciate if AHS sends them again.

The brain of the garage door opener would just stop halfway. I called American Home Shield and submitted a claim. I was gonna do it online, but then I thought about calling them because I also had a question about the coverage, and I’d prefer hearing it directly from them about it versus reading through. I wanna make sure that I’m not misunderstanding. The technician who came was outstanding. He was timely, professional, polite, and fixed what needed to be fixed. I’ve got to take my hats off to AAA Action Garage Doors.

My experiences with American Home Shield have all been very good. I submit claims with them online and their site is exceptionally user-friendly. When I was dealing with the dishwasher and the icemaker, the guy who AHS sent out was awesome and he did a great job. He was knowledgeable, capable, and friendly. Everything about the contractor's service was great. He had to get some parts, but I understood that. He couldn't have known what parts would be needed until he looked at the appliance. Since the repair, everything has been working perfectly.

I had a visit from an AC company that American Home Shield sent to my house. The gentleman was not truthful about the services he provided and released my refrigerant, from my machine. I have been literally fighting ever since to get some type of resolution. I have been put on hold for hours on end. It's been a week and the job is still not completed. They promise to call back but no one does. You cannot speak to a manager. I have totally lost all faith in AHS!

Heater issues, phone call on Wednesday requesting service call. No one is available until Friday between noon and 4pm. At ten minutes until 4pm two technicians arrive. Assess the problem, tell us part won’t be ordered til Monday by the people who order parts. They are gone by 4pm. Call at approximately 10am Monday to see when we might get this taken care of... Was informed that part will need to be ordered soonest. It will be in Thursday. However they will not schedule the next service call until part is in hand. (I later found the part on Amazon Prime.) Possibly Friday maybe Monday before they might be out again... Temperatures have been in the lower 20s to the upper 30s... We ask if there is any possibility of overnighting the part for an additional fee? They wanted $55 for expedited shipping and said it would be in on Wednesday and once it arrives they will set up the service call.

When I signed up for coverage for 2 of my homes, they automatically signed me up for just a systems coverage for $39.99 and did not explain to me that it would not cover appliances. They have the same coverage for systems AND alliances for $39.99 but that was not offered or explained to me. When I called to get my refrigerator fixed they said I would have to pay an additional $120 to change the coverage plan.

We moved to my place about a year and a half ago and got American Home Shield home warranty as part of the purchase plan with buying the house. Having a warranty is absolutely necessary for this house given that it was built in 2004. I've had things go wrong just because of the age of the house but all of my experiences with American Home Shield's contractors have been very good.

Updated on 02/21/2019: I made a complaint here about how horrible the customer service is of this company. I have even spoken with two people in the executive office who were not willing to do anything to help my situation. I was given a washer that was nowhere equivalent to the one I had and ever since I got this washer it has been nothing but problems. Since early November my washer has been out of order for 5 weeks. They refuse to replace it. The company responded to my comment and said I would be contacted personally and NEVER WAS!! I also made a complaint on their Facebook page and my comment was deleted and I was blocked from making further comments!

There was little to no heat coming out of our furnace and we filed a claim online to American Home Shield. It was the Saturday going into Christmas then and so it took a couple of days before someone contacted us to say when somebody would come out. A contractor came out and he took a look at the furnace from a crack in the manifold. The furnace was turning on and off every 10 minutes because of the safety feature and he said that we needed a new furnace. So, a new one came. He had to come back and we had to work around a tenant to get out of the house but he worked around our schedules. He was great to work with. The whole repair took two weeks and so far, the replacement furnace has been good. We have recommended American Home Shield to people.

There was a problem with the drainage at one of my properties. Any time the tenant uses any of the toilets or the washing machine or dishwasher, the water would back up into the shower drain. They said it prevented them from using any of the appliances or the toilets and that was a critical thing. The claims process with AHS worked well. I usually either go online or make a phone call to get a service provider assigned and take care of the work. Service Mechanical of Tidewater came out for the claim and they described the problem well and what it could take to completely resolve the issue, so that was helpful. I've been with AHS for almost 10 years now and even though certain things are not covered, I am happy with them.

Filing my claim with American Home Shield over the phone wasn't difficult. However, sometimes the wait time to get an operator is a little crazy. One time, I needed my air conditioning cleaned and the contractor they sent, Perry Mechanical, was most excellent. The young gentleman that they sent over was excellent too and couldn't do enough to please me and help me out along the way. He was very personable and experienced.

American Home Shield has been excellent. They usually notify me with an email, but then once it’s in the hands of the vendor, sometimes it feels like it goes into Never Never Land. Some would contact me right away, but sometimes, I have to call the vendor myself. The vendors should be proactive in letting us know that they’ve received our claim. Nevertheless, all the contractors have been good except for the dishwasher people. They were terrible. They tried to fix the dishwasher five times until American Home Shield said they're just gonna replace dishwasher which AHS should've done sooner.

There was some error light code on our dishwasher and being a first-time homeowner, we wanna try to do something ourselves, we just didn’t have the time. We read online that there was water getting somewhere like it wasn’t supposed to be. I filed the claim on the American Home Shield app. We got a call wanting to set up an appointment and we set it for that day, and the gentleman from Coastline Appliance, LLC came out. He looked at it, figured out what it was relatively quickly then he said that he had to order a part and he would come out as soon as it’s ready. The part came in a couple of days later then a guy came and did the work. He was very nice, professional, came and fixed it in.

There was a very loud, vibration type, rattling noise in the wall where the heater unit is. I filed a claim online and the process went very well. It was also easy to do it online to avoid the whole calling and waiting for someone to assist me. Within less than an hour after I did it, they were already calling me back to schedule an appointment. The only thing I didn’t like was that I made the claim on a Friday and the guy who set the appointment for me said that the technician would be calling me on Sunday evening to give me a timeframe for Monday but I never got a call. So on Monday morning when the technician called for a timeframe, I told him that I didn’t get a timeframe the night before and I was at work at that time. But he actually worked it out with me so that I could make it home on time for him to be there.

Our washing machine started making a totally weird noise and it had an awful smell. We turned it off and stopped, and we called American Home Shield. The reps wanted to get to the root of what was wrong and they wanted to figure out why I was calling and wanted to make sure that they were directing me to the right person. They reached out to me within 24 hours and they scheduled something with me within two days. They sent United Appliance Services over to come by and the tech did a diagnostic on the machine. Before I even described what happened, he had an idea of what problem was going on, so he was obviously knowledgeable. He determined that there was some motor and a belt that were fried or old or worn. He ordered the part and three to five business days later, he came back with the part and fixed the machine in a couple of hours, and it has been working great since then.

We bought the house back in 2006 and when I paid the inspector, I wanted to be there. The guy told me that my heating units were 10 years old. He said they were contractor grade and made to last 15 years. He said that if he were me, he would get a home warranty. I signed up for American Home Shield and I never let it lapse because I think it's beneficial to have it. I've never had any bad experience with it in 12 years. If someone has determined that they need to get a home warranty, American Home Shield is what I would recommend.

I hadn’t been changing the heater filters out often enough, and that was putting enough back pressure on there that it wasn’t blowing properly. I wasn’t getting heat in the house. I filed the claim online to AHS. The guy from Comfort First Heating & Cooling was out here within a day or two. He told me I was stupid without making me feel stupid. He was courteous, quick, neat and put a little thing on his feet so he didn’t track anything around. He and his assistant were in and out in a half an hour and did a good job. The heater is in perfection since the repair. Glad we have the service from AHS.

We have a toilet upstairs that leaked through the ceiling. I submitted a claim to American Home Shield over the phone and had a great experience with their customer service rep. However, it was on a Friday night and they would respond within 24 business hours. The following Monday was Patriot's Day so it was Tuesday before we could get anybody. Still, they responded on the first business day.

American Home Shield sent someone to repair the light fixture underneath our microwave. I submitted the claim online and they said that a contractor would call. The contractor called right away and came the next day, in the morning. Everything was prompt and done well. So we’re happy.

American Home Shield is the greatest investment that I’ve made in my house. I am living on my own and I’m not really savvy at fixing things, so it’s really nice that I have this service where I know that it will be fixed promptly and correctly. Recently, I had a heating issue. There was no heat and it was just putting out air. I submitted my claim online. Then they sent out H.D. Service Company for the repair and everything was repaired as needed. The contractor was very friendly, and he explained things in a way that I understood, which was always very helpful. He was going to order a part, and I said, “I’m a teacher. I really can’t take off another day”, and he ended up picking the part up in town. That was really memorable that he did something that he didn't necessarily have to do to accommodate me. I really appreciate that. My sister was talking about buying a house, and I told her that she needs to get AHS because her husband is not fix-y.

Going through American Home Shield's office is a bit cumbersome. When I get someone on the phone, I tend to not feel like I'm getting good service. But If I could handle it all via the computer, then it works fine. We've used AHS only three times, and overall, the contractors tend to not look professional, like the guy that did the AC tune-up. There was no company name on his truck and he did not have a uniform. Then he said his boss came by to see the unit. They stayed out at the truck and talked for 45 minutes. We wanted him to finish the job and leave so we could get on with our business so lack of professionalism would be the biggest issue. Also, I'm not sure at this point if we've broken even on what we've paid versus having savings.

I filed a claim with American Home Shield for my garbage disposal that was leaking. They sent out Central Ohio Home Maintenance and I loved them. The guy was very patient, professional, and he took the time to explain things to me. He even told me the solutions for some of the other stuff I had going on in the house. I also submitted a claim with AHS for my hot water tank before and I had a similar experience to what I had with the garbage disposal claim. Back then though, I didn't know that I could submit the claim online. I also didn't have the right number. AHS told me what number to call and since then, I knew how to call and get straight through to somebody. The overall claims process has been good and I prefer to submit my claims over the phone.

My washing machine was making a funny noise. I called American Home Shield up and filing a claim was quick and easy. The contractor they sent out explained to me exactly what the issue was. He went step-by-step and showed me that my washing machine is in great shape and that it just needed a little oil. It was great service and not much out of my pocket. American Home Shield is really good.

My ice maker and refrigerator were not working. Submitting a claim for them online to AHS was very easy and I got a response telling me when the contractor would come out in than 24 hours. The contractor was outstanding. They were timely and were very informative about what the problem was and how it was gonna get fixed. There was follow-up to the point that the appliances would be replaced.

We’ve had a great experience with American Home Shield no matter who comes out. Our more recent claim was related to the air conditioning and they sent out Herrington AC & Heating, out of Mineola. We basically just picked up the phone and said we needed help with the air conditioning. We always do it on the phone and American Home Shield typically gets somebody out here within 24 hours. The issue was something that ran the Freon that drove the fan. So we were without air conditioning for a day or so until the contractor got the right part. But that was okay. It wasn’t freezing here and it didn’t really affect us. Still, Mineola Herrington was great, very quick and efficient.

The AHS contractor who came out was really good. He was on time and was able to repair my issue. Having this warranty has been very valuable thus far. I've already referred a lot of people to AHS.

I had an issue with my dishwasher and there was a clicking noise on top of my stove too. I submitted my claims to American Home Shield online. I find their site straightforward, but it doesn't seem to allow me to create a separate category. In the end, I managed to explain it to them. They sent out Appliance Protection LLC for the dishwasher and my interactions with them went very well. The guy is very knowledgeable, and he knows the brand. I’m glad AHS sent somebody who has the experience with the Bosch brand so he quickly resolved the issue. Everything has been working well since then. I’ve been very happy with my experience with American Home Shield so far.

I had to file a claim with American Home Shield when I got locked out in my garage and I was so pleased. I live alone and I didn't know who to call so I was really glad that I had the insurance. It was a little later when their contractor came out but it was worth it because I just didn't know what to do. They called me on the phone and said they would come down, and it was all done within an hour. Everything seems to be fine now. So, if there are any people, ladies out there who live alone and don't know what to do, AHS is a good company to hang on to.

There was a leak from my sprayer. It was coming from where the base of the faucet was and it was just running down. I called American Home Shield to submit a claim and it was a wonderful experience. They asked me what I needed to get fixed and they gave me the contact information of the plumber that was coming out. Then High Priority Plumbing contacted me and scheduled an appointment and their plumber came in the next day. It took them a week and a half to get the part in, but I was fine with that. The plumber was very polite and he did exactly what he needed to do. He came in and replaced the faucet. It was just loose and he tightened it up. He also checked everything and put everything back under my sink, and signed the paperwork. I've recommended several people to AHS and all of them have American Home Shield.

I called AHS to have my heat repaired. I had to go without heat all weekend because I didn't get a callback. The service person they sent out was pretty good. I found out that I had dead batteries in the wall unit. So, I really didn't need a repair. He told me to check it next time before I call to make sure the batteries are good. A couple of years ago the person from AHS that installed the thermostat didn't tell me that there were batteries. Otherwise, I probably would have taken it apart and checked that first. My experience could have been better if they have people that could work on weekends. Also, their deductible is too high compared to other companies who had $45 or $60 deductibles. Other than that, I’m happy with my AHS experience.

We just bought the house and we were having trouble with the recirculation pumps in the tankless hot water heater. The contractor, Habit Plumbing, came out a day after submitting the claim to American Home Shield. The quality of service was excellent and I was impressed with the repair person’s knowledge and personality. He was nice. Since the repair, everything has been addressed.

I had a plumbing issue with a toilet's tank. I submitted a claim to American Home Shield online and everything worked out. Their site was friendly. The original guy came out on a Saturday and he promptly diagnosed the problem but improperly repaired it. I had to submit another claim and the contractor came out the following Wednesday. The problem was repaired in less than a week and the toilet has been working fine since, but there was water damage after the original repair.

We have an older house. We had leaky faucets and toilets. Some were running and I couldn't put them on because the flushing apparatus didn't work. We also had a leaking water heater. To submit claims, we generally call and speak to AHS. We have had a few difficulties from time to time, mostly being that it sometimes takes a while for someone to get to us.

The toilet wasn't working and so I submitted a claim to American Home Shield over the phone. The process is even better than ever this time. Also, the interaction with the reps was awesome. They got someone out there right away, and they kept me informed all the time. The tech who came out did a great job. He explained to me what was going on and fixed the toilet the same day. After the repair, everything has been running great.

Several of our exterior outlets did not work and submitting a claim for it with American Home Shield was easy. Their website was pretty friendly. I did it within a couple of minutes and then I got a call from Light It Up within an hour after submitting my service request. We agreed to a date and time through the following Monday. The contractor who came was very knowledgeable, professional and thorough. The job didn't take very long and so far, everything is functioning.

I had a pipe leak from my upstairs bathroom and it was leaking into the kitchen. I put in a claim with American Home Shield online and it was really easy. I just click plumbing, gave them a description of the problem and they assigned somebody right away. The techs called and asked what the problem was and I explained it to them. They came out to look at it and scheduled to come back after they got all the things they needed. They fixed the pipe and they also had to cut the ceiling out but there was drywall. AHS sent another guy and he was excellent as well. There was a day breached but it was very quick.

The dishwasher was not working and the water was staying in it. Usually, I submit claims with American Home Shield over the phone because it’s easier. For the dishwasher repair, AHS sent out the contractor, AAA Appliance Heating & Cooling. The tech cleared the dishwasher up and it has been fine since the repair. But AHS has to speed up their service a little bit more between the phone call and the contractor calling to schedule an appointment. At this point, it usually takes 24 hours and that’s a little long. Nevertheless, except for one, the contractors that AHS sent out have all been fine.

I was told by another heating and AC company that I had a gas leak and they showed me pictures of it. I guess they had sprayed something on my pipe showing that bubbles had shown up and said that it was clearly a gas leak. They said they couldn't fix it and they turned my gas off because they don't need an explosion in my house. They also said that I couldn't continue with the unit. So, we were going into 30 degrees in my whole upstairs because the gas is off and we didn't have any heat there. My entire unit upstairs is where my children slept in so I got them downstairs and I had electric heaters going to keep them warm. I then contacted American Home Shield and they sent Air Technical out.

People really need to get American Home Shield. My son is actually the one who told me that I really need to have this. He said that it relieves your worry about something if it breaks down and I'm very happy with American Home Shield. We once had a whole room that didn't have any electricity. It was our family room so it had the TV and everything. It's probably our most used room and it was a little weird because I watch the news in the morning. But once it was repaired, we were back to normal. The contractor did it really quickly too. He was here about an hour, explained what the problem was and was very pleasant. He was a very nice man. But in terms of submitting the claim, it's easier to call than to do it on the computer. I have trouble when there's a lot of stuff on the computer and I'm trying to find the right area to go to. But I did it. So that means that for most people, it's probably very easy.

When our garbage disposal was leaking in our sink, I got over the phone and filed a claim to American Home Shield. A lot of my interaction was automated but it got the job done. I made the claim Friday afternoon and we had a scheduled appointment over the weekend. However, the contractor waited until Monday which was fine with us. When he came, he took care of it and did a good job. It was efficient and he knocked it out quickly. His service was top of the line. He was prompt, well-groomed and professional. He was also intelligent and courteous. American Home Shield did great and we are doing fine now.

Their customer service helped get a refund on item

I had a problem with my hot water heater and contacted AHS online. Doing that was very easy and I got a response the next day. The contractor came out and fixed my heater the day after. He was very polite, personable and knowledgeable. He was very quick too.

I recently filed a claim with American Home Shield for my fridge. The ice maker wasn’t working and the temperature in the fridge had gotten lowered so it froze up. AHS sent the contractor, Bradley Appliance. The tech that came out was very good, helpful and friendly. He knew what he was doing and he got the problem fixed. The first time, I submitted the claim for the ice maker online, but the second time I called to get in touch with AHS because the water dispenser wasn’t working. The tech came out again. The filter needed to be replaced so that was done.

I like to do the claims submission online and on this go around, GE Appliance came out. The guy was great. I was impressed with his professionalism and his thoroughness. An old refrigerator wasn't cooling and we had to go get a refrigerator, which they didn’t have in stock. It also took about five days because he had to submit it and then go around. Nonetheless, the experience was very good. We’ve got it all done now except for the payment.

We've had two claims with American Home Shield. One had to do with an air conditioning system problem and the other had to do with a plumbing problem. I call AHS whenever I submit claims because I have a specific service provider in mind for those kinds of calls that knows our property and that we’ve worked with for years through AHS. I always check with whoever the representative is at AHS if that provider is still on their list of providers, and if that’s the one, I definitely wanna have the thing assigned to us no matter how long it takes for the assignment.

AHS's customer service has been excellent. I submitted a claim online and it was very easy. I received a response quickly and their contractor notified me when they were on the way. I was very pleased with their service. Their tech was on time. He assessed the situation, fixed it and was in and out within the hour.

Our water heater was broken and when I reported it to AHS online it was easy. The contractor came out the next day and provided good service. They were professional and they did the job quickly. The water heater has been excellent since.

I had a leak from my bathtub that was going down underneath through the ceiling. I went online and filed my claim to American Home Shield, and everything was all right. They sent a good, knowledgeable and professional contractor. And it was a simple fix.

When my furnace was not working at all, I submitted a claim to American Home Shield online. The vendor, Absolute Comfort Heating and Airconditioning, called me within two hours and scheduled service that same morning. Their technician took care of the heating issue. He knew exactly what was going on. He temporarily resolved the initial issue which uncovered another issue that was already there. He had to fix it too. I have a heat pump, and it would work on emergency mode but not on regular mode because he believed there was a short within the unit. However, it was too cold to diagnose that at the time. After he had it run on an emergency mode, it wouldn't shut off so there was also a thermostat issue. He was able to replace the thermostat eventually and fix the short in the furnace. He had to come three times but everything is working fine now.

American Home Shield had the best reviews and when I called them to ask questions, they had the best customer service. Their prices were about the same as everybody else but they seemed more reliable and easier-to-work-with company. So far, I've been with them for a little over a year now. I went online when submitted a claim because it was the quickest. It took 10 minutes and I immediately got a response. The tech who came out was extremely professional. He was on time and he figured out the problem really quick. He was very technically proficient, fixed the problem and everything worked out good. Both American Home Shield and the tech were awesome.

We had a hot water heater leaking. I submitted a claim to American Home Shield online. The process started easily and thereafter, the response time was fantastic. The tech went out the same day. He came out the first day just to see exactly what was going on because he said that sometimes, it would take a few days to get a PO and to get a replacement here. He submitted the report and was back within two days to reinstall a new one. Overall, the repair was very easy and professional. Thus far, I've been very satisfied with American Home Shield.

Our washing machine was not operating. I submitted a claim to AHS by phone and had a wonderful experience with their rep. Their contractor came out within two days and he was very professional. He knew exactly what was wrong. Other people should join up with American Home Shield. This was my first experience with them and they were phenomenal.

I called American Home Shield, told them that I had a leak from the trap valve, and their rep submitted a ticket. They told me that within 24 or 48 hours, the contractor would contact me. It was the weekend, but it was right at 24 hours that they contacted me. The plumbing company, Moreno Plumbing, Heating & Cooling, came out and inspected it. They reported back to AHS to tell them what the issue was, and the repair was approved. The plumbing company came back out to fix it. They would need to get the parts, regardless, but it would have been better if they could submit right then and it’d be approved within that same day versus me having to take off work for two days. AHS should redefine the process. Other than that, everything is working great.

There was a slow leak in the shower but it took over time for us to realize that the shower head was leaking. We would clean it and dry it, and put a dry paper towel at the bottom on the floor of the shower. My husband called American Home Shield to file a claim. He was pleased that they put it in motion, and then we received an email about when it was scheduled. Then the contractor that came out was very professional. He arrived on time and completed the repair on the same day. He fixed the leak in the shower, and since then, it has been fine.

I was getting cold water from my water heater, and Rapp's Heating and Air Conditioning came out to help. They were here the very next day and they did great work. The claim submission process which I did over the phone was very simple. I've had American Home Shield now since I have owned my house ,and it has always been as simple and easy and painless as possible. I always learn a lot about how things work whenever American Home Shield sends someone out.

I like American Home Shield. They do what they say they’re gonna do and they insure what they say they’re gonna insure. I recently filed a claim for the pressure relief valve of my hot water pump since there was some water coming out of the relief and there was too much water on the outside. The process was smooth and convenient. I was connected to Van Allen and they changed the pressure relief valve. And, it works fine.

I had a leaky pipe in the wall of the master bathroom going up to the shower, and I asked American Home Shield to come and fix it. I went to their website and submitted a claim. Doing it online was really easy. I didn't have to do much but click things, and so it was like I didn't have to talk to anyone. I just selected plumbing and then they contacted K&S Plumbing who then contacted me to set up a time. They said that they were gonna come out to look at the pipes. They gave me available times when they could come, I told them what worked for me and they sent me a text and an email confirming the time. They called me 20 to 30 minutes before when they were on their way to let me know that they were coming. It was a four-hour window. I work and they gave me a heads-up so I can head home early.

I had a leaking toilet and underneath the house, we found out it could have been a septic issue. I loved the experience of submitting the claim with American Home Shield. It was very easy and the site was very user-friendly. The first time High Priority came out, it took them a couple of days, but I didn’t know I was supposed to reach out to them. But when I called them, they came as soon as they possibly could. They fixed the leak, but they told me they couldn’t reseal the toilet. According to them, they’re not allowed to reseal the toilet because when I had my septic tank issue, the water was coming up from the bottom of the toilet. AHS is a great value to have and I probably couldn’t live without it now.

I've been having problems with my toilet system, they have sent contractors out to my home the last four months to repair the problem instead of fixing the problem. So I called today to speak with a supervisor, the supposedly professional on the other end said there is no supervisor or manager available and hung up the phone. LoL, yeah I know... Unbelievable right. So I call back and finally I get a hold of someone with somewhat professional attitude and she says in her notes that they denied coverage for the problem. So I said, "Thank you and have a nice day." I WILL NOT RENEW MY INSURANCE THROUGH THIS FRAUDULENT COMPANY and I will let everyone I know, even on my social media accounts that what they are... In my mind and thoughts... Crooks

I have been a member of AHS for quite some time. In the beginning they were terrible in terms of having contractors in local areas so it could take as much as two weeks to get someone to my home. It is still hit or miss. Contractors at times have to jump through hoops to get contract covered items paid for. More importantly, DON'T submit too many claims for the covered property for which you're paying. No one can predict what will go wrong however if AHS deems you've had too many service requests THEY WILL REFUSE TO RENEW YOUR CONTRACT. No explanation. Just a form letter saying you won't be renewed!!! Really? I could have sworn that I purchased this plan to be safe from unforeseen repair costs.

As a Realtor/and current customer I am not happy. The service call originally started out good. I had a slab leak, Called A.H.S. Leak detector came out to verify, plumber came out to fix leak, estimated cost $1575 to fix. I pay &1000 out of pocket, A.H.S. paid $575. The next day I have another leak in same area. I call A.H.S, the leak detector guy comes out, yes a leak. Plumber shows up, looks at leak in same area and says different pipe (though it was right next to one fixed). I asked the plumber why he put the old cement in the hole as fill of previous leak. He and assistant talk secretly, in out of house. The new leak was in the spot the cement was resting.

I started my claim on January 21. A technician came out from d & something repair on Tuesday the 22. Said they needed a part. Ordered it and it took 2 more weeks to get them to get it put in. They scheduled with me on Feb 15 which they never showed up. Scheduled to come Saturday since I complained to American Home Shield company they were 2 hours late came in with a bad part and said another one needed to be ordered. Called American Home Shield and they said they have to talk to the technician before they would do anything and here I am a month later and I still have no dishwasher. If this would have happened without the home warranty I would have gotten my handyman who actually scheduled after work and weekend and this would have been done 3 weeks ago. Don’t buy this policy. It is a waste of time and money.

In Sept 2018 I took out a home warranty on a property I was renting out. I was planning to sell the property and specifically asked if I could cancel the warranty any time. Per my personal notes regarding that phone conversation, the rep told me that I could cancel or change payment and coverage options any time. This is apparently a lie!

It’s valuable to have a warranty on one’s property because they take care of the cost. Recently, the pilot on my water heater wouldn’t stay lit. I filed a claim for it online via their user-friendly website. A contractor was dispatched in 3 days. Everything has been performing fine since he left.

When our water heater had stopped working, I submitted a claim with American Home Shield over the phone wherein the process was not difficult to get started, considering that we discovered the problem Sunday morning. A plumber was sent out and he came on Monday. He determined that the issue was not within the plumbing structure, but it was actually the power cord from the water heater. The heater used a three-pronged plug to plug into the wall, and the problem was where the socket and the plug came together. So, he said he couldn't fix it. He reported back to AHS and they sent out the electrician, who came on Tuesday and fixed the water heater.

The heater's capacitor was old and it went bad. I called American Home Shield to file a claim. But there was a little hiccup at first. The person that I talked to didn't have English as his first language so I couldn't understand him. It was hard but it worked out. AHS got me a contractor, ATR Heating & Cooling, the very next day. A guy from ATR came and he was really nice and professional. He took his time to tell me exactly what was wrong with the unit and he showed me what the capacitor looked like and what it should look like. He was able to diagnose the problem and explain it too so that way I would understand. He replaced the part that went bad and got the unit working again. It was pretty cold that week so that was nice. He did a good job and the heater works great now. AHS' service went well. I would recommend them to other people and I have actually done that.

We made a claim to AHS for our washer and got pretty good service. The technician gave me the call ahead to give me time to get ready. He was punctual, he did his work, and he cleaned up after. I was happy with the service and the result. Technicians also came back for our range. They were able to fix both appliances and there was no issue after that.

I wasn’t getting any heat in the house and it was cold. American Home Shield sent the contractor, Sevier Climate Control for that. They were very professional and they identified themselves when they came in. They then went upstairs, did something to the furnace and fixed it.

My tenant who is living in my house said that my hot water heater was overflowing in the drip pan. I went online and made the request to American Home Shield and paid my $75. The tech from Bissett went to the house and tested it. He determined that I needed a new water heater. Because of the new water heater, he was bound to do some modifications to my pipes which wouldn't be covered by American Home Shield. So, I had to pay an additional $85.

I called American Home Shield on a Tuesday for a claim on my heater. However, I kept waiting for their contractor, Virginia Heating to call me. Their guy never called so I called and left him a message. He finally called back Wednesday and said that his phone was down. He also told me that the quickest he could get out would be on the next Tuesday. I asked him if he realized what the temp was and he said "yeah". Luckily, I had to end up going by two space heaters to keep us warm in the room we were in. American Home Shield needs to start trying to get some companies that are within the town of their policyholders. There are places like Cundiff and Southern Air in my hometown. Instead, the company they got was coming out of Rustburg, Virginia.

We had a clogged toilet and it took four visits for the contractor to finally fix that. Something was stuck in the P trap and they got it unstuck once but there had been a toy or something in there because it kept clogging back up. But the contractor was fine. My experience with him was easy and simple, efficient and fast. I also did a claim for my washing machine which wouldn't drain. The contractor came and fixed it one shot. It's all good now but it wasn't covered. On the other hand, submitting claims with American Home Shield online is very easy.

I usually filed my claims with AHS online and that was very easy. The contractors were good and wasted no time. They called me and came immediately, and they were able to complete the repair on the same day. Recently, the refrigerator was making a loud, weird noise and I submitted a claim. The tech was on time and did a good job. He replaced the part that was making a noise. The performance of the refrigerator has been good and there has been no noise since the repair. But I had problem before with the reps because of the water heater for the other house that we have. There was a little bit of chaos with that one, but we sorted it out. This time, though, it was very good dealing with the reps.

We had two heating units that weren’t working. They weren’t even coming on. We filed our claim with American Home Shield and they sent out Roy Mechanical. They have been exceptional and we’ve been very pleased. We had an issue with the motherboard on the unit, and the tech came and determined what needed to be done and was very courteous. So, I actually requested him when I made the call about the two units that weren’t functioning. My way of filing claims to American Home Shield depends on the nature of the problem. I’ll go online and do a service request, or sometimes, I’ll call them like in the case when there were two units. Online, you can only really indicate one issue. So, I wanted to make sure they were aware that there were two units.

My toilet was stopped up and I called American Home Shield and the contractors that they sent were fine. We keep having this problem of a stopped up toilet though and somebody needs to do something to get the problem fixed rather than us having to deal with a stopped up toilet. We just had it fixed last week and it's stopped up again. This has been going on for about two years. But, other than that, American Home Shield’s service is fine. They’ve been nothing but nice.

The control panel on the door of the refrigerator-freezer was not operating correctly, and the water option wouldn’t select. Also, the icemaker would not go through the dispenser there on the door, we had to open the drawer for the freezer to get ice on it. I talked on the phone with somebody. So, they came out and the guy was very professional and nice. We have animals in the house and they didn’t bother him at all, with him being around. He rather seemed to enjoy them. I'd have him here again in a heartbeat. He was wonderful, and he knew what he was doing, which was really good. He identified the issue and ordered parts. Once the parts came in, they sent him back out and he fixed it and that was great.

A pipe from the kitchen to the sewer was full of grease, but not totally clogged. It got gunk in it, but water could still go through it. I submitted a claim online with American Home Shield and they sent Ally Plumbing out. When the plumber came to my house, he said that it wasn’t covered since it wasn’t completely clogged up. He also said that they could fix it for me, so I told him to go ahead. I had to pay the plumber the full price plus the $75 that American Home Shield charged to my credit card just to register a claim. My gripe was with paying the $75 because AHS did not cover the problem. And I didn’t understand that I could call them to see if the problem I was having was covered because I got a printout of the contract, but it wasn’t very clear.

Our recent experience with American Home Shield was very good. My water heater went out and was leaking water. The man from White Mountain Heating and Cooling was very cooperative. He knew what he was doing, and he did a fantastic job. He ordered the part, called me and let me know when he was coming. He brought the new part and replaced it. Since then, there has been no water leak or anything at all on the heater. It seems like it has been working better than it did before.

When I submit claims to American Home Shield, I call and then follow up online. When the washer went out, I used the online site and it was just as easy. The contractor was dispatched quickly and he took time to check it all out and explained what he thought it was. He was gonna go back and get with AHS who decided that it wasn’t worth the cost. I went down the next day and bought one as a replacement. Then, I submitted my receipt to AHS and they gave me a check in about a week. So far, the experience with them has been good and we tell people about AHS, even our kids.

I submitted a claim with American Home Shield for my garbage disposal as it wasn’t working properly and was leaking. Submitting the claim was simple. I also had a quick interaction with the contractor. I showed him what the issue was and he agreed to replace the garbage disposal. It took about 30 minutes, and that was it. They asked for a picture of the garbage disposal that I had already, including the model number, and everything has been good since then.

We had multiple appliance issues. The oven didn't heat, the dishwasher's motor was gone, and the tray of the icebox was broken. We submitted the three claims in one ticket over the phone. The reps we spoke with were very polite, kind and helpful. Gen Tech Appliance Repair was sent out and they had to order parts for the three appliances and come back. Everything was fixed in less than a week. They were very nice, professional and timely, and we were very satisfied with them. The quality of the repairs was excellent. We have been with American Home Shield for almost two years now and it has been a very good service. We were pleased with the work they've done with everything. It went very smooth.

I called American Home Shield to submit a claim for the drain in the utility room that got clogged. The filing process was quick and seamless. A guy then came and he did his job. He even took out some of the water that was down in the basement. I also loved the way he did no conversation. He just did his work and left. That was all I wanted. I'm glad I have an American Home Shield warranty.

My microwave and dryer went at the same time. Our microwave, every time you open up the door, it just came on without having to push any buttons. When I open up the door, it'd just start cooking. And if I put something in and shut the door, it'd go off. But when I push the buttons and then hit start, it starts. My wife called American Home Shield to submit a claim and they sent us an email with Bell's Appliance on it within 48 hours. Bell's Appliance contacted us and then, we set time for them to come out and they came within a week. We just put in a request to call 30 minutes out to make sure somebody was here or somebody was able to get here. Once they got here, they were very professional. They assessed the issue and they went and did their thing. They let us know what their report was on what they saw. And then, we just went from there.

My husband and I are both retired and we're almost 70. Being older, it's nice to have something that we can depend on. American Home Shield is a good insurance policy and they're quality people. I sent them a claim for my dryer online and the site was direct and very easy to use. Their contractor then called and asked me what kind of appliance it was and they sent somebody specifically for that, which was great. So, they were knowledgeable about the appliance. That was on a Friday, and then they came out on Monday. They brought a part for the dyer and then it was working. They fixed it completely. They didn't keep us without a dryer which was great.

I submitted a claim online to American Home Shield since the washing machine wasn’t completing its cycle and generally, it takes a week at the most to get a contractor out. In this case, Rob’s Appliance Service contacted us within a couple of days. We’ve had the repair person a couple of times and there has been no problems. He came and knew what was wrong. He ordered the part which took a week and he came back and fixed the washing machine. It’s working fine now. I’ve been with AHS for four years and they have been reliable and trustworthy.

We moved into this house and then the dishwasher stopped working. I can't live without a dishwasher. However, it was one of those hard things that are intermittent. One day, the dishwasher would work just okay, and I'd run it and I say “Well, maybe it’s gonna start working again.” But all of a sudden, it just stops working. I submitted a claim online to American Home Shield. It was hard to get a hold of them on the phone. It was a long wait. They sent out someone from Diaz N Sons Appliance Service who diagnosed the issue, ordered me a new motor and a pump. Now it’s working perfectly. I was happy.

The water heater wasn’t heating the water anymore. We called American Home Shield and spoke with a representative. We were given a new water heater. It was installed and it has been operating very well since then. Having a warranty on our property is valuable when we need it and American Home Shield is there to help.

I have had experiences with AHS which were not as great as my last experience. When my air conditioner went out, they came out, but it was two weeks until they could find the part. I was without an air conditioner for two weeks. More recently, my furnace was not working and it was 17 below 0. I called American Home Shield to submit the claim and the process was very simple. I called by 7:30 in the morning and the contractor was there by 9:30 in the morning. The service was great and he had my furnace up and going in an hour.

My bank account was charged $80.06 by AHS. I called and asked why since I pay $66.17 (which had increased over the course of years I've had this warranty) a month for my home warranty. They claim it is a service call fee. I have only ever paid $70 for those. They informed me it's $75, and now my state charges sales tax on top of that. I asked when was I supposed to be informed of that? They responded with "I don't know." I will be looking for a new home warranty company on Monday.

We recently experienced issues with our furnace. It was sending out cold air rather than warm air. American Home Warranty arranged for a technician to service our furnace right away. They lived up totally to their agreement. We paid for the service call only. They were very courteous, professional, and really provided A+ service. I will recommend American Home Shield to all my family, and friends.

Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling), did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues.

The garbage disposal had gone out and it was leaking. I submitted the claim online and the website was very easy to use so I didn’t have any problems. We scheduled the appointment at night then American Home Shield called us the next day and they sent Advanced Home Services the day after that. The tech that came out was great, professional, was in and out and took care of the problem. He was at my house for about 15 minutes.

We had a problem with the garbage disposal so I submitted a claim to American Home Shield. I called them and after about four days, a tech came out. He was knowledgeable and he did the job well. After the repair, the garbage disposal has been fine. Going without it for about four days sucked, but when the tech fixed it, it helped a lot. I would recommend AHS to anybody who would buy a used home because a lot of times, you don’t know what you’re getting into. I know the inspectors are supposed to do their job and inspect it. But little things go wrong. I would also tell others that AHS is worth looking into for sure.

We were smelling gas coming from the furnace and there was also a leak. I used American Home Shield's online service to file a claim. It was simple except it's confusing when you own multiple properties such as myself. When you're trying to submit a claim for the first time, it's set to a default location. And so, if you need to submit a new claim instead of there being a dropdown that you can select other properties and continue on, you have to back out and then start all over. So, it's not convenient in that way. If you have just one property, it's straightforward. Also, if you're filing for the first time, then it's not really that great of an experience because it takes you to an area of the site where you would have had previous claims and you haven't set up an initial claim first.

Our heater quit and it was freezing. I went online and filed a claim to American Home Shield, and I got a call from the furnace guy very quickly. He was efficient, polite and lovely, and I was very happy. He came out and said that it may work for a little bit, but that it was something that was gonna continue, which then went bad again. He replaced our furnace and had to do some additional work to vent it out the side of our house, which was our financial responsibility. We're now nice and warm in the snow season so the experience has been great.

AHS' usually very prompt when I call in for a claim. They would ask us for the account number and they would get the job done. When we called for the heating in my living room, it happened on the coldest weekend. But by that Monday, Sean Electric called us, so they took care of it right away. The technician was very good, efficient, neat and friendly. He looked at the baseboard heating and the radiators were burned out. He knew what he had to do to correct the problem and was very careful not to damage anything in the house. I have parqueted floors and wooden walls so he just didn’t rip anything off.

When I submit my claims to American Home Shield, I do it online. It's easier. I submitted one for my stove that stopped working, and they sent A & L Appliance out. It took them a little over a week to come out. But that was their normal ETA and that was what they had available. They were professional. They had to order the parts and the repair took two weeks. Everything is working fine now since the repair.

I had a claim with the vent and the contractor who came out to fix the issue was excellent and very educational. Their response time was good this time. My only complaint with AHS is sometimes for them to find somebody to do certain things. We’ve had a plumbing and a pool claim that took a long time. I had to call back to find out what happened to the claims. Nevertheless, we love American Home Shield. We are selling our house and transferring what’s left to another customer, and then we will be getting one for our next house.

I normally go online to submit claims, and the website is pretty easy. The contractors came out the next day, and they were great. Everything has been operating great since then.

We heard from vendors that we worked with that American Home Shield is the best home warranty company, that they approve work to be done. Most other home warranty companies say that they cover things but they don't. They try to find loopholes, but American Home Shield doesn't. So far, I only had one claim and AHS sent out an AC company that has negative reviews. They were a terrible company.

We filed an online claim for a clogged pipe going into the sewer line and American Home Shield's site was fine. The contractor who came was a nice guy, but he didn't fix the problem. He did the whole report and told us that the wall wasn't covered so we paid out of pocket to have the problem fixed. Still, this happened just that one time.

Submitting a claim with American Home Shield has been very easy. I’ve done two things with them, which both have been fine from their end, and I paid the $75 over the phone, so I didn't wait until after the people had come. And, that has worked out very well. The first claim I had was for the water heater. I noticed that when the plumbing company came out, they had certain repairs they had to call American Home Sheild to get authorization. Then, they ended up coming out three times for the water heater before they got the parts. Every time they came out though, they were very polite. American Home Shield then evidently felt it could be repaired and it didn't have to be replaced. The plumbing company did a great job and I was very pleased with them.

I like submitting a claim online. The computer is a lot more concise and easier to use. American Home Shield also has a direct contact via the computer. Sometimes, when I'm trying to call somebody over the phone, either the line is busy or no one is there. But I've never had a problem with any of the techs who come over. They're all very professional and friendly. I've been very pleased. We've had the techs out for the hot water heater, the dishwasher, the air conditioner compressor, toilets and the dishwasher in the kitchen, and they’ve always done extremely a good job for us. We could talk to them and we don’t get the feeling like they're holier-than-thou.

American Home Shield has been great. We had a different home warranty company, and we switched to AHS. With the one that we had before, we had a repair done at one point, and we really didn’t like the person that they sent. They weren't very professional, and they seemed to be looking for excuses not to do work. I called AHS for our dishwasher and I spoke to a person, but I didn’t book anything that day because it had something to do with the weekend. So, we ended up calling back on Monday, and then doing that through the automated system and booking through it as well. They booked us for one or two days in the future, but then they got a cancellation and sent someone immediately.

I got a plumbing issue and I called American Home Shield to submit my claim. The technicians that they sent out were excellent. The only thing that I would additionally say is to reduce their premiums because they’re pretty high. Also, they need to reduce the wait time on phone calls. Still, overall, I would recommend AHS.

Overall, I'm happy with American Home Shield. There had been very disappointing times and there were times that you'd get a rude representative. It was also hard to get a hold of them. There's so much wait sometimes, and sometimes it's okay. Other than that, not bad at all. Recently my air conditioning wasn’t cooling at all. I submitted my claim to AHS over the phone. The contractor who came out to do the service was from Burrows and Company and he was very good. They have to order some parts and he said it takes a week or two weeks. I'm still waiting for someone to come back and do the repairs.

I've had American Home Shield for over 20 years but their service is getting down every day. They used to be very good, but not anymore. When I had a hole in my sink and I called them, the guy who picked up the phone could not speak proper English. I told him not to send any plumber if AHS wouldn't replace or fix the bathroom. The AHS rep said that it is covered, but when the plumber came, he said that they don’t cover it. The rep should have said right away that they don't cover it when I asked, so then I could have hired somebody else. I have two houses with AHS. Why am I paying if nothing is covered? Also, it's always very hard to reach them. I was on the phone for a whole 90 minutes. I'm not gonna use AHS. I already cancelled mine and I still have one for my personal home. I want to cancel that too.

My oven wasn’t working. I submitted the claim with American Home Shield online and that process was easy. The contractor sent by AHS had to replace the control panel. The tech came very quickly the first time, but it took him a while to get the part. He seemed to be very good and knowledgeable, though, about what the problem was and he knew it right away. The oven has been working fine since the repair. A couple of years ago, however, I called AHS about my water heater and they couldn’t send anybody out sooner, so I had to call someone else. Still, everything has been good with AHS.

We have not had any issues whether we call or go online when we submit a claim but my husband did the last one online. It was easier and more convenient, and in about a day or two, we would get a response. If we have any problems, the contractors would call him when they are on their way over. We had a claim with American Home Shield for the ice maker of the refrigerator which wasn't working and for the furnace that was making some noises. We weren't sure if the furnace needed to be replaced or just what was needed to be done. Plus, it had to be cleaned out and a few other things done to it. The contractors did a good job and made sure things were satisfactory. They took care of the issues on the same day. All were done fast and good and we had no problems. Both were taken care of and the ice maker works fine now, so my husband and I are both satisfied. I'd recommend American Home Shield.

Having American Home Shield is definitely worth the investment. I had a pressure regulator valve that had gone bad and needed to be replaced. I submitted a claim to American Home Shield through the website as it's more convenient than calling. You don’t have to wait to dial; you just go straight to the web and knock it out. I got a response back the next day and the contractor was ready as soon as possible. But, I ended up doing about a week for my convenience. The guy who came to our house was great. He came in and I talked him through what I had and what the issue was. He did an examination himself and then knocked out the repair. The whole thing was probably within an hour.

American Home Shield is nice to have. When one of our air conditioning units was frozen over, we called them and they sent out Barstow & Sons Heating and Cooling. I had a great interaction with their technician. We were told what they needed to do, accessed everything they needed to access and got it done. They were able to get it repaired in one visit and so far, everything has been working well.

I had a leak in my fridge and I submitted a claim for it to American Home Shield. I did it online and the site was fine. The techs from Hotshot Appliance who came out to fix the issue were able to do that in one visit. However, they kinda broke the clip on my panel and so I can't close it anymore. But I don't blame them because the panel is already old. Still, everything has been okay after the repair.

I had a problem with my furnace and I called American Home Shield over the phone. Submitting a claim was easy. The techs who came over did a good job. They were respectful and did the job. First, they checked out the furnace. They thought they had fixed it but then I had to call them back. They came back as soon as they could and did the repairs. The furnace has been working ever since. American Home Shield is a good company and I recommend them all the time.

We usually go online and submit a repair request with American Home Shield. And then, we get a text and an email. When the furnace was just blowing cold air and the house was cold, submitting a claim for it went fine. The contractor who came out was helpful. He came and went upstairs. He checked the furnace out, did a couple of things, and then got the furnace running quickly. It was a very good experience and everything seems to be fine. We've had good experiences and bad experiences with AHS. The furnace was a simple fix. It seems like when it's a simple thing, it goes smoothly. But when there is a major issue then it takes a little time to get it cleared up. We had a dishwasher issue that dragged on for two to three months trying to get that worked out. So, that was a bit frustrating. But all in all, AHS is a good service, and it's easy to use.

Both my water closets were out on me and I called American Home Shield. The rep was very professional and he set up an appointment with a plumber. One of the water closets was leaking around the seal, but it turned out that it was leaking in three different places. The plumber couldn’t do anything on the other one too because it was my son who broke the tank lid on it. Other than that, he did a good job. I’ve been with AHS for a year and this was the first claim I’ve had. Hopefully, I won’t have a bunch. I would rather be running than broke down. I’m thankful to AHS for the service. They seemed to be without a hassle.

The concern I have is that I have a dishwasher that has been repaired four times within two years and a different tech keeps replacing the same part. According to AHS policy, they will continue this process as long as the tech says the appliance is repairable regardless of the number of times the appliance has been repaired. Each time I submit a request for service for this dishwasher, it costs me a day of work, $75 for the service, and in one instance a rude tech.

American Home Shield use to be a good company. I have had them for over 15 years. Now when my appliances break down, they insist on piecing the items together. I have a refrigerator that clearly is old and beyond repair. However, they keep sending a technician out to piece the parts back together, causing me much time off work for each time they had to come out. So far we on our 3rd try within 4 months, which for me is 8 hours of work, 24 hours of lost wages. The other problem with this company is the long wait time to speak to someone. Each time I call, I am on hold for at least 30 minutes waiting for customer service, and another 40 plus minutes if you want to talk to a supervisor to resolve the issue. I recommend don't waste your time with this company, they have gone downhill and they no longer care about their customers.

I called American Home Shield to file a claim for a main sewer line clog on Monday. The initial plumber sent by AHS came out on Tuesday but could not clear the line clog and said someone else would need to be sent out. He left the cap off of the access port in the garage so sewage backed up into my garage, which I had to clean up. The second plumber did not come out until Wednesday afternoon. He also could not clear the clog and said the line needed to be hydro jetted and he did not have the proper equipment. He left spilled sewage around the access port in the garage when he left.

This is a simple repair of a dryer. Dryer takes too long to dry (1.5 hours for a couple of towels). Dryer service contractor came said the hose was crimped and fixed it, cleaned out lint trapped from hose and inside dryer. They completed their part of the job and stated still need another type of contractor to come out that can blow out vent from dryer to outside to complete the job and get dryer working properly. Pretty simple! This is what he reported back to AHS. Called AHS and they can't find my account. Found my service call but can't do anything with it because they can't find my account. Call back in 4 days. WHAT? I have to wait because their system error.

My sump pump broke on New Year's Eve after a technician previously came out and "fixed" it. My basement was flooded. Needless to say, I had to call and get authorization to have another tech come out on NEW YEAR'S Eve. Was on hold for 55 minutes just to get a rep on the line who told me to call back on January 2 because he couldn't get all the information he needed at that time. Called on January 2 and was told to email my invoice and proof of payment in order to receive reimbursement in 10-14 days. Got a confirmation email but heard nothing after that. I called back on January 21 (on hold 45+ minutes) to get a status and was told that they didn't have any record of receiving my email (even though I received a confirmation email on 1/2).

I've had problems with an oven for over 5 months. The first contractor AHS sent out took over 2 months to repair it. It stopped working again 2 months later. AHS tried to send the same contractor out, but after waiting 3 days for an appointment, I asked for a different contractor, who arrived the next day. He ordered the part. A week later I called AHS to determine the status. I was told the part was ordered the previous day, 6 days after the contractor requested it. I was then told it would take another 7-10 business days for the part to get into the contractor's hands. That means I'll be without an oven for nearly one month before someone gets around to fixing it. That is unacceptable.

Morning: I’ve been with AHS for 17 years plus. Service was great back in the day, but times have changed. It appears AHS values their contractors more than customers and this isn't my first encounter with feeling this way. I have been living with no hot water since Sunday. I've have been the initiator with making all the calls back and forth between a long wait on the line with AHS and the answering machine at the contractor’s office. Conclusion the right hand doesn’t know what the left hand is doing. Why have I made all the calls and still no results as I boil pots of water and see that my account has been deducted for $100 and pray that my pipes will thaw with no further damage.

My heating unit wouldn't operate and getting the claim process with American Home Shield started was easy. I submitted two claims and I did the first claim over the internet, and I called on the second one. The contractor assisted me in every way he could. He flipped some switches, checked everything and started the heating unit to work. It has been performing well since the repair. This was my first experience with American Home Shield, and it was great. They were comfortable and easy to deal with. I was hesitant about doing it, but this would have been a big expense if I had to do it on my own.

I file claims with AHS over the phone through an automatic system. It's an easy process but I always prefer to talk with a live person. The contractor they send out are very quick to respond. I really like them. Recently, there was a water leak on the kitchen from the faucet. They replaced a pipe that comes in and out of the faucet. But I need them to come back because they didn’t finish the work. The water is not leaking but the part that was broken is still broken and there is no guarantee that the new pipe they installed will not get damaged again because the plastic part is not replaced. Other than that, I would recommend them.

My spa heater was not working and so I went online and filed a claim with American Home Shield. That process was simple and the site is very user-friendly. They then sent Expert Pools out and I was really pleased with them. They seemed very knowledgeable and professional. While I'm still having them come back to fix the spa heater, the issue ended up being not covered by AHS. It's really hard to know what AHS covers and what they do not. We just have to read the fine print as we wouldn't find out until after they paid a service fee for someone to come out. Even so, American Home Shield runs really well and the people that have come out have been good.

On February 1st, I called American Home Shield because my downstairs sink and my upstairs bathtub were clogged. So, Street Plumbing & Rooter came out, and it was unclogged temporarily. And on February 8th, my bathtub upstairs clogged again, so I called them, and they sent the same technician, Joe, out. So, he unclogged it. And then they called and told me I owed them another $75, and I told them that that was a redo. So, he said it was something different. But I had my receipts here and on the recording where it was my bathtub clogged again. He came up first and unclogged it, and it wasn’t unclogged, so he came out again to unclog it.

We had a sewage backup and filed a claim online to American Home Shield. Their website was pretty easy to use. Thereafter, H & K Plumbing came out and they were great. They’re really respectful and polite. They came once before for another plumbing issue and both times, they fixed the problem quickly. However, they told us that they were likely gonna have to do some actual work on the pipes in order to keep the problem from happening again. Still, things have been good so far since the repair. We recommend AHS to others.

Almost every piece of plumbing in the new house leaked. Water dripped from three faucets and two toilets didn't flush properly. In addition, a hose was rusted onto a washing machine feed. I submitted a claim to American Home Shield on the web. But the web interface didn't have enough choices so there was a follow-up phone call.

When my oven stopped working, I called American Home Shield's 1-800 number. The claims process was efficient and I love the contractor they sent out. All City Appliance has Saturday hours, so that works well. I don't have to take days off in order to get my service. My oven has been working so far since the last time they came out and replaced the part.

We were selling our house and during the inspection, the inspectors found what they thought could be the plumbing issue. They thought it was a leak up on one of the sinks. I called American Home Shield and they responded pretty fast. Once I call and put the request in, a contractor calls me right away like the next day or sometimes on the day of. I then work with the contractor to schedule something based on my schedule. For my plumbing issue, a technician from M&E Plumbing came out to check but found that there was no issue. He said it was just a loose screw so he fixed that. There was also a stoppage in the upstairs bathroom and he said they'll stop it. They took care of whatever they needed to that day.

I had some problems with the heating regulator. I called American Home Shield and submitted a claim. The contractor called me and set up an appointment. The next day, the techs came out. After about four days, they replaced the parts. After the repair, my heater has been perfect.

The heater wasn't blowing any heat and we submitted a claim with American Home Shield. Everything was great. The contractor sent by AHS was Stanley Heating and AC, and this company was good. Once the claim had been filed, they contacted us that day. We got a notice from them right away and the next day they called to set up an appointment. The techs that came out were very nice and the repair went very smoothly. They looked at the heater and tried some things. But they didn't have a part and needed to order it. That took a week and then they came and installed the part. The heater has been working since the repair. In the three years or more that we've had our warranty with AHS, that was our first claim with them and the experience that we've had has been good. We may be calling them again soon since we have a problem with our pool filter.

I love American Home Shield’s website. Recently I submitted a claim at 11 o’clock at night for a heater issue. The heater would fire up and try to go but it would not maintain the heat to heat up the house. A tech from Advanced Cooling and Heating called the next morning and left me a message to call him back because I was not able to answer my phone. I called him back and he came out Saturday morning. He identified himself and asked what the problem was. He looked at the heater, fixed it and he was gone in 15 minutes. Since then, everything is working good. American Home Shield has been very responsive every time I use them. It is also easy for me to get someone out quickly.

Our AC wasn't cooling. Its line was icy. I went online and filed a claim with American Home Shield and their site was very user-friendly. Harkins was assigned to my claim and they were great. They called me almost immediately when I put the order in and they came out very quickly as well. The workers who came were also knowledgeable. A few summers ago, I had a lot of issues with a company that had workers who didn't know what they were doing. Every time they would come back, they wouldn't actually fix the problem, and every time I would call back, they would say that a worker has been fired. It was not good. We're currently selling our house and I've called Harkins to do some work even if those are not under our AHS warranty.

I've been with American Home Shield for about two years now. When I submit my claims to them, I do it online as it's easier and faster. Their customer service is very good. I've also had good interactions with the contractors that they've sent out. With our claim for the washing machine that needed to be repaired, it wasn't decided and I had to call back to see what was going on because I found out that the reason the washing machine was banging and making a sound was that the bearings had to be replaced. So, the contractors coming from American Home Shield had to be contacted back, which nobody did. I had to call American Home Shield to find out that the washing machine was just being replaced.

In my most recent claim experience, Tom Melton Services was sent because I had water leaking from my ceiling light in my kitchen. I thought that I might've had a broken pipe. But after the gentleman looked around, came upstairs and checked out the bathroom and the lighting downstairs where the leak was, he came to the conclusion that the leak was caused by bad caulking in the tub. He let me know that that tub needed to be re-caulked and that was not something my contract covered as well as not something that he could do. I said, "That's fine," and I was glad to know that it was not something more serious. Everything worked out well.

My dishwasher always stinks. I submitted a claim online with American Home Shield and it was easy and quick. The technician who came out said my dishwasher was fine and it was running well. I'd just have to keep cleaning it. He was even surprised that it was clean. Then he told me that the line from my disposal was not arched enough and I think that's my issue, but I don't want to spend another 75 bucks to have somebody come out and tell me that they can't replace the disposal. Nevertheless, the technician was very helpful and nice. I asked questions and he gave me answers. I've never used the home warranty before, and it's a little intimidating, but I've had a wonderful experience with AHS.

There was a problem with the heater and I submitted a claim for it with American Home Shield over the phone. They are always very kind on the phone and they try to help. They have a good selection of contractors too. The company who came out was able to fix the problem and I was really happy with the service.

When we first got American Home Shield and our air conditioner wasn’t working, the company they sent kept coming out and putting the wrong parts. Plus, they used generic parts. We were out of air for 30 days. It was very aggravating and a horrible disappointment with AHS. They should make sure they verify the correct parts and equipment.

There was a burned out breaker in the breaker box and it kept switching off. The tech who came out for was extremely professional and super personable. He was very thorough as well. He checked a bunch of stuff, found the problem and fixed it. I usually file a claim online. American Home Shield's website is very user-friendly. I'm satisfied with the coverage that AHS has provided in the past. I’ve used them for about 14 years now and I can’t imagine owning a home without that coverage.

I had 2 plumbing claims where the first one was in January for a sink clog and the second one was a week or two later for a leak in the drain under the sink. I went online and scheduled the repair. Navigating the American Home Shield website was easy and a contractor was dispatched within 2 days. When the contractor arrived, we had a good interaction and he told me what he was gonna do. He had to cut off a piece on the pipe, make a connection, and then re-plumb. Everything has been operating perfectly since the repair and I didn't have to put a pan under the kitchen sink anymore. I was completely satisfied with both the plumber and American Home Shield.

My experience with American Home Shield has been positive overall. I had an issue with an oven and I submitted the claim with them over the phone, and it was easy to get the claim process started. I had a guy who has come out to my house before and he has done a really good job. He was very nice and very reliable. The oven has been working fine since the repair, but if I had anything that happened again, I would want him to come out and look at it. I also had a plumbing issue prior to him and sometimes, I've had some vendors that have been hired to come that have not been good, and I've called American Home Shield and said that I don't want them to come anymore.

Submitting my claim with American Home Shield was very easy. When the heat was not blowing, I called them and explained to them what the problem was. It usually takes three minutes to get ahold of a rep. Sometimes, it's immediately. The rep set me up with the company and they were going to send the contractor out the next day, but my schedule did not allow that to happen. I was able to set up a schedule that was going to work out for me. The contractor was very easy to talk to and deal with. He was awesome and very professional. He walked me through everything that he did. He had the part on his vehicle and it took him an hour to complete repair. I tell all my neighbors about AHS.

When I pulled up American Home Shield online, it came on my phone as file a claim. It went off from my cellphone number and they pulled up everything and asked if it was me. I’m a real estate agent, so I know which companies are notorious for having long phone lines. HSA and American Home Shield both seemed to have long phone lines. They could take up to 45 minutes for somebody to pick up the phone and I didn’t wanna deal with that.

A contractor from American Home Shield came Thursday and looked at my refrigerator. He said I needed a thermostat and he would call it into AHS. It took three weeks before the part came in but they finally installed it after. The length of time was an issue for me but everybody did a good job. The reps and the contractors were nice and courteous and they tried to do everything they could.

Updated on 04/06/2019: Proven Professional, the company who had gotten my claim, came out in January and the invoice that came from them has the invoice number and the authorization from American Home Shield. It also says that the water heater located in the crawl space had not been heating water properly. It was taking a while to get hot and they noticed a leak at the water heater. The top was rusted out and the expansion tank was damaged as well. That was on January 21st. After they changed the valves, they told us to call back if it didn't work so it can get replaced. It didn’t work, so on February 19th, I called them back out and they replaced the water heater. I paid for the expansion tank and some valves, which AHS said were covered. Proven Professional tried to act like the expansion tank was not damaged.

I bought 2 years of coverage and have needed to servicing of my place 3 times. The first and third time they sent great professionals- they were timely and got the job done easily. The second time, they initially connected me with a company that didn’t show for the appointment time. Then when it was rescheduled they sent someone who couldn’t fix the problem. I contacted AHS about this frustration so they connected me with a different company that was great! So, three out of four good experiences. I like that I don’t have to search Yelp pages for any servicing professionals because it’s hard to tell who is good or not. I much prefer to have AHS send someone who they have vetted.

I have three houses and three contracts with American Home Shield. I had my first claim for the air-condition and it was easy submitting it online. We had a company that said they know about the oil furnace but when the tech came, he didn't know. We changed the company and the last guy that came out was good. It took him less than 30 minutes to fix everything.

I have been a customer for 3 years. On a Monday I found myself without water. I filed a report at 0800 to have service person look at my well. I was sent an automated email and I would hear from a service company in 24 hours. 3 days later I get a call from the service person to set up an appointment possibly Friday. How is a family suppose to survive without WATER for 5 days? I had a local well company fix the problem which turned out to be the well pump. Now AHS REFUSES TO REIMBURSE ME.

When I had no hot water, I submitted a claim with American Home Shield over the phone. Their contractor, Plumbing Works, couldn't come until the following Monday so we didn't have hot water on the weekend. Then they came out and they were a very good company. Their technician was wonderful. They replaced the elements because they were burned out. In general, when AHS provided people from outside the area, our experiences were terrible. But when they provided me with someone that’s local, it has always been good.

My recent claim with American Home Shield went well. It was for a dishwasher issue and I filed online. Navigating through their website was good and the service was handled promptly. The guy who came in was very knowledgeable, technically sound and very professional. However, in my first year, I got the promotional rate of $35, and now I'm paying almost like $45. It would be great though if there could be any adjustment. Other than that, American Home Shield has been good so far and I am happy with them.

The water heater was leaking, so I called American Home Shield to submit a claim. The girl set up the appointment, someone called me and they came out the next day and looked at everything. Then after American Home Shield’s approval, they put the new water heater in, another young man came out to install it. They both were very professional and told me exactly what had to be done and took their time installing it correctly. The new water heater is wonderful.

My old water heater was going and my toilet needed a new seal. I called American Home Shield to submit a claim and a tech from Rapp's Heating & AC came out within 48 hours. He was very professional and friendly and I felt confident that he wasn't going to take advantage of the fact that I had a home warranty. The toilet's fine now and a water heater will be installed on Tuesday. I was very pleased with my experience with AHS. I was wondering why I was taking out the home warranty all these years because I've never had to use it, but now that I've had to, it has more than paid for itself. People should get a home warranty, and American Home Shield would be great.

I am very pleased with American Home Shield on how quickly people respond. For a week, our furnace was starting very long after we turned up the heat and then finally, it wouldn't turn on and blow heat. I filed a claim online and within 10 minutes, I got a response from someone. At 3:00 PM that day, someone came out. My son-in-law, however, had by accident done the right thing and the unit started working, so the guy didn't have to do anything to fix the issue, but he still cleaned the furnace and checked to make sure everything was okay.

I had issues with the AC. I submitted a claim with American Home Shield and they sent out a contractor. To get everything fixed, the techs had to come out three times. But there was one day in between the times that they came out, so the repair took a total of five days. Every time they left, the AC was working. Then it would stop and they would come back out and resolve a separate issue with it. Nevertheless, it was a good experience and I’m very pleased with AHS' service.

My kitchen sink was clogged. I submitted my claim online to American Home Shield. Their online site was very user-friendly. They sent out MSE Plumbing. They’ve sent them out in the past, and I’ve always been pleased.

When I had a plumbing issue, I submitted a claim to American Home Shield over the phone. The phone service was terrible though. I had to wait for about an hour before someone picked up. Still, once I was able to get in touch with someone, it’s okay. Getting someone here to look at my issue wasn't very quick at all though, considering it took about a week for Steve Appliance to get here. Even so, since the repair, everything has been fine.

When our pool pump heated up, I called American Home Shield's 1800 number and submitted a claim. The reps I talked to were excellent. Pro Pools LLC came out 24 hours after I filed the claim, which was very good, and they were able to fix the issue. There was just a little stick that was caught somewhere. We've had American Home Shield for eight years now and we've used them a lot. I wouldn't be without them.

I've had American Home Shield on this home for at least a year and half and in the previous home, off and on, for over 10 years. So far, my experience with them has been good. Recently, the compressor of my refrigerator went out. I filed a claim online and it was an easy experience. They'd normally contact me within the next business day, depending on when I put the claim in. The techs that came out were friendly, pleasant, kind and courteous. They were very informative and they communicated well. They kept me up-to-date as to when the part got to their shop and when they were able to schedule to come out. However, it took a week for them to come out and an additional week for the compressor to come in, and a couple more days for them to come out and install the compressor. So, I was without a refrigerator for two weeks. Nonetheless, the refrigerator is working fine now but I noticed that it's running a little louder than normal.

The heat wasn’t working and submitting the claim for it with American Home Shield was very easy. The contractor came in the next morning and they were very discreet and they didn’t make a mess. The guys went up in the attic, fixed the problem and told me what it was. I fell asleep while they were there. They left and didn’t rob the house. Plus, the work they did was perfect. I'd recommend AHS to others.

So far, we've been happy with American Home Shield. Initially, I got an email from Home Shield and another from another company, and I did my research. Home Shield seemed like they'd been around longer. So, I went with them because of reputation and what I read about them. I've been with them for over a year, and they've had good people come out to do repairs, so we haven't had any issues.

My refrigerator was not working. I called American Home Shield to submit a claim because it was kind of an emergency. It took them a few hours to get someone out to my home but it was a Saturday and they called quite a few people so I was not upset with the amount of time at all. The person they sent out from Areawide Advance Appliance Specialist was very nice and quickly diagnosed the problem. There was a switch that had been flipped and he fixed it. The refrigerator has been working great since the repair and I'm satisfied with my experience with American Home Shield.

We've had American Home Shield for four years now and it's worth the money. So far, it's only the little things that we've had to call. Like two years ago, the dishwasher broke, and it's one of those things that it's not what if, it's when. Eventually, you will gonna need them, and I can't even count how many times I've had to call them for a problem with the pump on our in-ground pool.