American Home Shield Reviews

I submitted a claim with AHS over the phone, but I was put on hold. So I started doing it online because I thought it was gonna be faster. I like the convenience of submitting claims online, but there was a piece of information that was incorrect. It was saying that my warranty had expired and I needed to renew it. I needed to talk to somebody with that because we are on auto payment and we have two houses on our property. One was showing that it was fine, while the other one was showing it wasn’t, and it was weird because they are both on the same account.

I had problems with my oven last year and this was the fourth time that a contractor had come out for it. When I submitted a claim with American Home Shield, they sent an email back but I must have deleted it by mistake. I was gonna see my email, but I spoke to a young lady from AHS and then she emailed me the information. The guy that they sent out was very professional. He checked out the oven and said that it is old and they don't make them anymore. He also said that it needed to be replaced. I just have to call them back and let them know that I accept the oven that they offer. Everything went well, so far. And I have recommended AHS to people.

I have used American Home Shield twice and both times, the problem was resolved. They have been for small items but God forbid when something big goes. The reps that I speak to on the phone when I filed claims were helpful. The contractors contacted me right away and we set up an appointment. They pretty much work with me on my time. They put cloths over their shoes and were very respectful. Most recently, we had a ceiling fan that the contractor fixed and then, it just quit working. Still, it wasn’t his fault that another piece had gone out. We also had a light circuit that wasn’t working right which he fixed too. Overall, I’m happy with American Home Shield. When they say something, they do it so I put a lot of store in that.

There was a problem with my refrigerator freezer and filing a claim for it over the phone with American Home Shield was a good experience. It took about a week for the contractor to come out but he was really good. I liked the way he checked out the appliance and the way he explained it to me. The refrigerator is all fixed now.

My air conditioning has no power in it. I'm in a third floor condo in Florida and it has been very warm so we had to have the air conditioning running. I'm getting ready to sell my condo and air conditioning is very important. I have called American Home Shield a few times about different things and their reps have always been extremely nice and very efficient.

The warranty with American Home Shield came with a year with the purchase of the home but we've already renewed because the $75 copay could be the difference even if you have to replace your appliance. That is a lot of money. Then even if something can be fixed, you usually are not gonna get a repair for $75, especially on an appliance. It is like health insurance, you may not need it, but when you do, you are sure glad you have it. I usually file my claims online. I have an account so all I do is log on and put what the issue is. I usually get an email back within 24 hours. They give me the name of who’s gonna come out and say that they’re gonna call within 24 hours. Then the company calls me and I schedule an appointment with them then they come directly. The process is pretty streamlined. I haven't had an issue and I get somebody over in a timely manner.

I submitted a claim for my furnace with American Home Shield. It was convenient doing it online. Freedom Heating & Cooling came out and the guy fixed the problem with my heater as well as my problem with my air conditioning. Everything was fine and it didn’t take long.

American Home Shield has been okay as far as claims submission. I usually do it over the phone. The reps are very thorough, ask questions and listen to what I have to say. Sometimes, they go right down all the details. There was particular claim that was a mess, but it got handled. They followed through with it and got everything taken care of. With this last claim when the plumber came out, he gave reassurance of what was going on. But there were things on the notes that were not given to him, so I reiterated everything. Other than that, the guy was fantastic. It was kind of an emergency where we had water that would not stop running. What I appreciated was that the AHS representative said, “I will do what I can to get somebody there right away. I wish I can promise that, but I can’t.” I understand that because it’s not like he knows their schedule. But within an hour and a half, somebody was out here.

Aaron, the first guy from Plumbers Incorporated, came out and fixed the master shower. Then, there was a call that he had parts for the toilet, which was okay and he fixed that as well. He was a pleasant person, nice and he got to the issue. However, I had a few more items that needed to be fixed. I couldn’t turn the left hot water handle on one of the sinks in the master bathroom and that needed to be done as well as the kitchen spray. There was also the bathtub button for the Jacuzzi that was sticking and needed to be straightened out. The whole bathroom had a slow drain flow as well. I asked Aaron if he was going to look at the other items that were on the list. He said he was sorry that he could only work with what was on his phone. I said I didn’t understand because I gave a list to AHS and he was very apologetic but he could not go any further.

We had a problem with the furnace and when A&A Precision Heating & Cooling came out, the guy put up a new thermostat. He had also put in new burners at one time because the old ones were rusted out. Then the last time I contacted American Home Shield, I thought the furnace wasn't working for some reason. The thermostat was set on 73 but it dropped down to 72 and I thought it was not working. But then the room temperature dropped down to 72 and then the furnace kicked on. It started working. So everything was fine. All in all, American Home Shield is doing okay.

When our toilet was making weird sounds, I submitted a claim to American Home Shield online and within 24 hours, someone from Premium One Plumbing responded. The service was great. The tech was very professional and he cleaned everything. He was a pleasure to work with. Since the repair, our toilet has been working perfectly.

My toilet wouldn’t stop running and I filed a claim for it over the phone with American Home Shield. It was easy and it was really fast to get somebody out here. They sent Gregory and it was not the first time that they sent that plumber out to me. He’s a good person. He’s very professional, knowledgeable and he would do his work and he leaves. My experience with American Home Shield has been good.

We needed our heater since we had snow here in Tucson, and so I turned it on and it ran, then it stopped working. I called American Home Shield to set up an appointment but the company they got couldn't come until about three days. The heater then came back on so I just cancelled it. But the heater went back off again so I redid the claim. This time, it went to Ambient Air who then came and looked at it. The guy who did the initial problem-shooting was really nice and friendly. He figured out that it was a sensor issue and it wasn’t detecting the heat. They had to replace a couple of little parts, and now it’s fixed. I’m going to renew with American Home Shield before my year is over.

American Home Shield is great. I had a plumbing issue for which I filed a claim over the phone. That was very easy and the response time was excellent. The contractor was very professional and knowledgeable too. The problem is still ongoing but American Home Shield is done. The other part of the problem is being dealt with by my homeowners insurance.

My furnace first went out on Martin Luther King weekend and I had issues prior to that. The first guy who came out in October weatherized the furnace. I told him the furnace was leaking and asked if he could fix whatever that crack was. He said okay and that was an additional $75 because that was a totally separate policy. I didn’t understand that but I just went on to pay. That was 150 for that visit. The first guy told me my furnace was good and that I was gonna have it for another five years.

My dryer wasn’t drying, although it was turning on. I submitted a claim with American Home Shield online which was easy and quicker than doing it by phone. The technician that came out replaced the drying unit itself and made a better connection in the back. There was a short at the back of the dryer and he fixed that also. He was very professional and very knowledgeable. Everything has been good so far since the repair. However, I’ve had some issues before where I gave AHS the model number and even told them exactly what was wrong with it, but I still had to go through an extra step.

The filter on my swimming pool had started leaking and there was a crack on the filter so I called American Home Shield over the phone. I was on hold for a little while. It said they were experiencing a high volume of calls but once I got a hold of them, it was pretty easy. Backyard Pools came on the same day. It was pretty prompt. They assessed the situation and indicated that the size of the top part of my filter was no longer made so they ordered the larger version. Then they said that they wanted me to clean the remaining filters, that American Home Shield doesn’t pay them to do maintenance so I did that.

My heat was not getting to my front two bedrooms, into the master bedroom, so I called American Home Shield over the phone to see what they could do as far as see what the problem was. The service was scheduled right away and it was for the next week, but I did not get the issue fixed. Service One Air needed to do extra work to get it done and AHS doesn’t cover that work, which I don’t understand how we can get somebody from them to come out, but it’s not covered. We also wanted a second opinion on what needed to be done and we had to go with a separate company because with American Home Shield, if I asked somebody else to come out, that’s another $75 and if I had somebody come out on my own accord, it’s free.

I had a water leak and I was able to submit a claim to American Home Shield with ease. I just called and they had someone call me, then a guy was sent out. He was able to narrow it down to the leak during his initial visit, which AHS covered. From that point, however, AHS didn’t cover anything. Still, he was very professional and he explained everything to me.

Last year, I went the whole summer without AC. I have two units and both of them were down. Extreme Heating & Air put the heating system years ago and I told AHS to send them out again. But AHS sent another contractor, telling me that I had to go with that contractor first. The contractor came out, charged me Freon on two different occasions, told me what was wrong with my unit, and kept charging me.

I've had electric and plumbing claims with American Home Shield, and both experiences have been good. I went online, submitted the claim, and shortly after, they sent me a text and email telling me who would be contacting me to set up an appointment. The contractor contacted me within a few hours and set everything up. Both the contractors were really good. They were very, very friendly, professional, and very quick.

I saw American Home Shield’s advertisement when I was watching TV one night. I thought it would be a good idea so I decided to give it a try that night too. I have had them for a couple of months and I just added my second home with them. I have also recommended it to four other people. The first time I submitted a claim to American Home Shield was easy. It was for my dishwasher. However, the first technician did not feel like he wanted it. He tried to diagnose over the phone and when it didn’t work, he cancelled my order and I was charged another $100. American Home Shield immediately set up another contractor, Ellis Appliance, and the guy was absolutely excellent. It took him about a week as he had to order the part. It was very convenient and he worked with my schedule.

I have multiple properties and AHS has been a good thing. Sometimes I call AHS to do my claims and sometimes I do it online. The overall claims process seemed great. The most recent one that I filed was due to the heater not turning on, and their contractor communicated before coming out and when he got there. It was a professional experience. Everything has been working perfectly since.

We had a broken garbage disposal and the problem was that it was draining into the tub. It was after hours and I called American Home Shield. I couldn’t explain the entire problem because the phone answering system won’t let me mention more than one problem. So, they called back in the morning and set up the appointment right away. AHS sent out TMD Plumbing and the contractor was very good. He had been to our house before, so he was familiar with us and the situation we had. He was extremely friendly and had the repairs done very quickly. There's a follow-up issue on one of the issues that I'm gonna talk to them about, and I’d like them to come back and take a look at fixing it. I called them directly because it’s still part of the same thing.

I tell people about American Home Shield all the time. I'm always trying to get people to buy it. Whenever we have a problem, we just normally log on to American Home Shield's website to submit our claim. Not knowing what's wrong, we would pay, and then their contractor would come out and fix it. And all of their contractors that we've used have been good. The Dill guys came out for my gas stove when one of the burners would not ignite, which turned out that there was a broken seal. And so, the gas was leaking out on one side and not going around and then igniting. It took them a long time to get the part, but we had eight burners, so it was no big deal. They were to be back out in a week, and then a week turned into three. I don't think it was their fault, though. I think they just couldn't get the part from the manufacturer.

I always recommend American Home Shield to everybody. There was some minor leak on the floor from the heater, so I needed to check what was going on there. American Home Shield responded fairly quickly after I submitted a claim online. I did it at night and we got a call in the morning. They didn't promise that the contractor would come the next day, but there was a cancellation, so I caught an open spot. The contractor fixed the problem, he explained, and he answered a ton of my questions which were not even related to this issue. It was about the heaters and plumbing because there is nobody to ask about that around. He was really nice and very knowledgeable.

I am very displeased with AHS. For 30 days they have added an additional Trade call service fee to my account which needs to be removed. I cannot request any services and it’s still not resolved. Just sad.

We had an electric issue, called American Home Shield, contractor sent out and repaired. Electric repair was unsatisfactory, called AHS back and we had to reach back out to the contractor who then refused to return to our property because he lived too far away. Not only is the electric system not working properly; the contractor did extensive damage to the stonework on our house during the install of a new breaker box leaving holes around the box and told us we needed to fill them in with insulating foam. This has reduced the curb appeal of the home, and we are currently in the process of having home appraised and worried about the depreciation because of this fix.

My tenant at my home is a family with 2 young kids. They called me and let me know their master bathroom faucet had broke and the angle stop also broke. I know this family to be honest and trustworthy and take good care of the home. So I called AHS and asked if this is covered and they said yes and opened a service request. They assigned One Stop Plumbing and Rooters.

The furnace stopped heating. The fan was going but there was no heat. I called AHS on a Sunday night and I got a call back first thing Monday morning. The contractor, Climate King, was courteous from the outset, making the arrangements for the service person who would come out. Then, the time was set up and the technician came right away. He was very good, and he was very professional in his behavior. He put his little slippers over his shoes. He was courteous and efficient too. There were two problems and they were taken care of. The unit is working fine now.

When I submit a claim to American Home Shield, I do it online. Usually, the company calls within 24 hours after I have filed my claim. When we first got them, I would call and we would be on hold for 45 minutes. No one ever gave me an explanation. It was just a heavy call volume. So I don't call anymore. I just do it online and that seems to be faster.

I had three faucets that were not working properly. One would drip and never stay tight, while another one for the hot water on the tub became really tight to the point where I could hardly turn it. The other one was another loose issue where I’d tighten it up and tighten it up again, but it didn’t stay tight. I called American Home Shield and the representatives were helpful. The technicians were timely and I knew ahead of time about when they were gonna be here. They had those things to cover their shoes too, so they were respectful.

Our air conditioner's heater froze up and wasn't pumping at all. I went online and filed a claim with American Home Shield and they responded right away. The first time the contractor came out, he told us that we needed a new panel board and a new fan. When he came back out, however, it wasn't the fan. It was the fan motor. So, he came back out again and he put on the new fan motor. The following week, he came back with the fan. Five minutes after he left, the fan fell off. He didn’t come back for three days and then the unit was still not working right. He had to come back out again. The defrost timer was wrong. There was just something every time.

Our air conditioner had quit working and AHS sent a technician out. It was the capacitor that had a problem and it was a simple fix. Luckily, it was not the dead of summer. We live in Florida and even the tech guys, sometimes, they get backed up in the summer, and you can wait several days. But this was a seamless moment and the tech did a good job.

Whenever I have a problem, I submit my claim to American Home Shield online, which is faster, than trying to do it over the phone. One time, I had some leaking water under the sink and I noticed that it was coming out of the garbage disposal quite rapidly. The contractor that came out was nice, very business-oriented and got the work done. My garbage disposal was replaced and my problem was solved. I’ve also had my refrigerator go out the first week I moved in to my house and my experience with them was really nice.

My dishwasher stopped working. I filed a claim online with American Home Shield and the process was easy. Within a couple of days, a contractor came out. He provided very good quality of service and I was impressed with his professionalism. He had to order a part and come back, and he met the time frame he gave me. Now, my dishwasher is working perfectly.

Our furnace wasn’t heating. I filed a claim with American Home Shield and though they have an app that we can use to file a claim, we have a preferred provider so I had to do it over the phone. I was on hold for a really long time, around 45 minutes, and then there was an issue with our guy being in their system. So, they had to get that worked out. But once that was worked out, they were able to set us up for service and it was pretty easy. The furnace guy came out either that same day or the next and we loved him. He had fixed our furnace before under our previous warranty and he was the one who recommended that we get AHS. He has come to our home several times and he’s always honest and fair. He does a really good job.

Perry Mechanical, which is under the American Home Shield warranty that I had, said that they would come out and do a yearly inspection of the air conditioning, so I took advantage of that. I had called AHS and had set up the inspection with Perry Mechanical, and the interaction with the AHS rep was very good. I had scheduled the inspection on a Friday, and I was able to set up an appointment for that following Monday.

On the same day, I had two claims. I had a washing machine and an oven door looked at. The handle of the oven came off and everything fell to the floor. The techs asked me to try to be gentle. But you can’t open up an oven door gently. With the washing machine, it was no good for any repair and I replaced it with another one, and just cashed the check that I got today.

I had an issue with my washing machine., and I couldn’t wash clothes for about four days. I called American Home Shield and checked to see if the washing machine was covered by my policy and they said that it was. They then set me up for an appointment. The gentleman came out and assessed that I had a leak in the washing machine. And so he ordered the parts, came back, and fixed it. He was a nice young man who was very professional and courteous. Overall I'm pleased with American Home Shield and I've already recommended it to several people.

There was a problem with my stove. I submitted a claim online to American Home Shield and it was easy to do. They were able to get someone out very quickly, so I'm satisfied. The tech saw what was wrong with the stove and ordered the parts. And as soon as the parts came in, I called in and the tech came right back out the next day to fix the stove. There was a very little lag time between me notifying them, them scheduling and coming out, and me re-notifying them when the parts were delivered to the house. I’ve also used American Home Shield on some stuff in my rental house. When I had an issue with the garage door, they came out and fixed it real quick.

The igniter went out in our furnace. I just bought a house and this issue coincidentally happened around two weeks after my purchase. I called American Home Shield to submit the claim and they contracted with Doctor Cool. Their technician came out and he was phenomenal and very quick. The work done was perfect and the furnace has been performing excellently since the repair.

I always do my claims with American Home Shield over the phone and I recently had one due to a leak from the filter in the pool. It was all handled very well and I find the procedure where they take the money ahead of time to work out better instead of the old way with the checks to the person. I was also impressed with the guy that worked on the issue. I felt very comfortable with his choices and what he was doing for us. He was very prompt, professional and was really forthcoming as far as what the problem was and what needed to be done. He didn't make it a bigger issue than it had to. He found the parts that were needed, came back right away and had it up and running within 48 hours. I was very pleased. It went quickly and smoothly, and it's perfectly fine for way less than my pool company was gonna do. All I had to pay was the $75 fee, so it was a huge saving.

The washer wasn’t spinning out. Also, the bottom part of the oven had stopped working. I called American Home Shield and submitted a claim. The techs came out but they didn’t have the part. They ordered the part that was supposed to fix the problem but the wrong part came. So they had to send that part back. They came out three times for the washer and the stove. But everything was fine. Both the stove and the washer are still working now.

I've been with American Home Shield for over 10 years. They have been the ones giving me a hard time instead of their contractors. I had a problem with my garbage disposal recently and their contractor did well. Most of the time, customer service at AHS has been okay. However, I stay on the phone for hours before someone answers my call. I also find that they deal with too many canned questions and responses and it impacts the user or the person that’s paying the money.

My water heater wasn't hot enough. I submitted a claim with American Home Shield over the phone and it was a very pleasant discussion with their rep. He was very good and he knew what he was doing. They sent PK Plumbing out and the contractor did a good job. I had to pay for the guy coming out, but he didn’t have to do too much. It was fine, though. I would have paid another plumber the same amount to come out and take a look at what it was. Overall, I was satisfied with the service and the turnaround time.

I was very satisfied with American Home Shield. I submitted a claim online for a leak on the boiler and it was easy to get the process started. I received an email from AHS about who was gonna come out to my house, and so then they called me and they scheduled the appointment and they made it. And I haven't had any issues since the repair.

The hot water heater gave out. I submitted a claim for it with American Home Shield over the phone and their rep was excellent. Then a couple of hours later, they got a contractor out and he was on top of the issue. He was very polite and experienced. It was a very good service. Since the repair, the water heater is working perfectly.

I had a pipe that was loose and it created a sudden leak through my wall. I called American Home Shield to file a claim and within three days, two techs from Kelsch Services came to my house. They were very professional and did a good job. However, I still had to get someone to come out and paint the area that was repaired. I hope American Home Shield makes sure that everything is set back into its proper place so that the homeowner doesn't have to pay out of pocket when they're already paying for a warranty to have things remain in their place.

There was some sort of a leak in the basement. It was not a big leak and it was something that happens now and then. Filing the claim for it with American Home Shield went well. The contractor responded to the request for service very quickly and I'm happy with that. He was good and I like him. He was pretty thorough, friendly, and very knowledgeable. Although the leak didn’t happen while he was here, he saw that there was a leak, but he couldn't see what was causing it and nothing has gotten fixed yet. He said to give a call if I figure out where the leak was coming from. The whole experience was good.

My air conditioning system was making noises so I wanted it checked out. I submitted a claim to American Home Shield over the phone and in less than a week, their contractor came out. They were professional and seemed to know what they were doing. I was happy with them. We’re still in limbo with our AC and I’m thinking about getting a new system, so the idea is still up in the air.

The heater wasn't working and I submitted a claim to American Home Shield. When I first called, the rep said that they couldn't get anybody until the next day. I called them back to tell them that it was an emergency and we had to get a heater. It was snowing in minus 15s and I have older people with me. The lady on the phone seemed didn't feel like looking up another place. I told her that every single time we call, we have issues. I asked her to please get me somebody out here that day. After 15 minutes, she said she found a company that will do it that day, and I thanked her. The contractor that came was all very nice. They were very truthful. They even said that they would not charge us for this and that. I liked them a lot. We put in two claims on the same day, and it was the same company, just two different heaters. They said that one of them was just because of how cold it was, and that ended up being what the truth was.

A compressor in one of our heat pumps went out. It's an older unit, and it went out completely. I submitted the claim for it to American Home Shield and my experience was very easy and efficient. It was done in a timely fashion. The contractor that came did a good job. They had to order the part, but as soon as it came in, they came out and put it in. Everything worked like it was supposed to.

I have to go through the online service when I submit a claim to American Home Shield because their phone service sucks. Still, they're good. Recently, I had a plumbing issue with my sink, my shower and my drain. All Phases came out, and they took care of everything. The contractor was amazing and by far, the best plumber I've seen in my 47 years. He was knowledgeable, and he got everything right on the spot. He was on time every time, and he had his equipment ready. He knew his stuff and he did it organizationally. He knew where the problem was and he got to it right there and then. He tried to do it in a method where he made sure the customers are comfortable.

We had been having problems with the motor on the pool pump and when Sun Bright Pool came out, they said they would fix whatever. They would change it and it would be working. But as soon as they left the property, something would happen and it wouldn't work anymore. Every time the pool pump was set into start in the schedule time, it would throw the breaker down. The pump wasn't working for close to a week.

My experience with American Home Shield has been good. There have been times where it took a few days to get someone out to the house to inspect the problem and that's the only problem I've had. Recently my dryer was making a loud noise. I called in to submit a claim to AHS. Then they scheduled someone to call me and make an appointment to come out and look at it. It took four days for Premier Appliance Services to get out to our home. Still, he was very honest and he took care of the problem. So far, it's been working fine.

We have the original stovetop that came with the house and it's 30 years old. Two of the burners were broken. We've been cooking on the stovetop with the burners out of whack for a while and I decided enough was enough. My husband filed the claim online with American Home Shield and he said it was simple. Then, a really nice gentleman came. He was super and did a great job. The burners couldn’t be fixed and he got me some new ones. He took his time. It was the first time he'd ever replaced burners like that on the stove. He told us that and got them working fine. We've recommended Home Shield to a neighbor.

Submitting the claim for my furnace was a very positive experience. The tech who came from Koning Mechanical Services was really excellent. We had called on President's weekend and we thought we would have to wait until Monday. But he called us back on Sunday and even came out that day to diagnose what the problem was. I was very impressed. The amazing thing with him too is that although he needed to get a part, he was able to bypass it so that we could have heating until he got it. It was freezing cold but we were without heat for a very short period of time because he was able to do that for us.

My dishwasher was not functioning correctly so I submitted a claim through American Home Shield and the rep I spoke with did well to field my issue out to the appropriate department that it needed to go to. I've called about appliances on three separate occasions and Amtec has been the only company that came out and the same exact techs has all been fine. They've always had to order parts but they follow up and once they got it, they came out to fix the issue. It took about a week to order the part and for someone to get here. It has been a great service from what I've seen. They’ve done great with handling things that have occurred with anything I've had an issue with. I've recommended AHS to several people and several of them signed up.

I called American Home Shield for the garbage disposal that was out of order and I also had a drip in the faucet. I got a live person then and their customer service was very good. The contractor they sent out was very professional and he knew what he was doing. He checked the garbage disposal and took that up. He then tried to fix the faucet two or three times but it kept on leaking. It was unfixable so we had to put in another one. Everything works very well now. It was a good experience, and I would recommend AHS.

I submitted a claim to American Home Shield over the phone to have the pool worked on. The rep was very professional and knew what the problem was. The techs who came out were great as well. The issue was solved quickly. After the repair, the pool has been working fine.

I had a plumbing problem and I initially filed a claim with American Home Shield online, but then I never got a call from them. So I called them, and then they scheduled somebody to come out. The online process was easy, but I don't know if the claim never got through to the right person. After a day of them not contacting me, I had to reach back out again. The interaction with the AHS rep was fine, although it was a little confusing because I had already set up something online. It took a while because she was trying to figure out that if I was calling, then why did I put a claim online? But once we got past that, it was good.

We had a microwave convection oven that was bad, and the guy from Morgan Henry Company came out. He attempted to fix it but could not because the parts cost more. So he totaled it out then went back to American Home Shield. They got back with me on the phone to tell me to go on a website and they provided me with a cost of a new microwave. We purchased that and had it delivered. Unfortunately, the company it was purchased through, which was GE, sent their own people out here to put it up. They made a mistake and American Home Shield then had to send someone else out here to redo the work. But in that sense, American Home Shield did a wonderful job.

I came home one night and didn't have any heat. I called American Home Shield and they sent someone out the next morning. The tech had to order a part and it was a day and a half to get the piece in. As soon as it came in, they were back and they installed it. Everything was great. It was my first time to submit a claim and I did it over the phone. The AHS reps were really courteous and kind, and they helped me quickly with no problems. I am satisfied and I will use them again. A good friend of mine told me about them and I thanked her for letting me know about it. I have been telling all of my friends and family about it.

I usually submit claims with American Home Shield over the phone. That process was a little automated initially, but it was not difficult at all. Recently, I submitted a claim with AHS when my stove top went out. It was 31 years old and the technician said that was the only reason why he couldn’t find any replacement parts. So, it was replaced by a couple of young guys, but I had to redo my drawer because the piping was a little different. Every homeowner should have AHS, especially as things start getting old and problems start happening. I had a wonderful and fantastic experience, and I surely appreciate AHS. I’m gonna keep them as long as they hang on to me and I would recommend them.

I initially had one plumber come out to take a look at a clogged drain and he thought that it was a collapsed line. He wanted to do an additional $275 to put a camera down the drain. This guy didn’t really do anything and he lacked customer service. Then, an American Home Shield lady called me to say that they wanted to get a second opinion. The next day, another guy, Bradley, came out and he was good. He put in the effort to get the solution rather than just immediately go to a more expensive alternative. He was able to get the drain unclogged. It wasn’t a collapsed line and it didn’t cost any more money, so it was a very good experience. We’ve owned our house for four years and we’ve had American Home Shield the whole time. We’ve used so many claims through them. We’ve had the dishwasher, water heater and the air conditioner.

The oven part of our stove was not turning on. My wife submitted a claim to American Home Shield. The contractors who came out were good. They were helpful and they got it fixed quickly and were on their way. Everything has been good since then.

The springs on my washer that keep the drum from flailing around broke. I submitted a claim with American Home Shield over the phone and it was difficult to get the process started due to the communication issues with the person that was outsourced. The English of the rep, who I talked to when I called AHS' 800 number, wasn't good and didn't have a good understanding of the words I was using.

American Home Shield had a promotional deal on the website for a pre-season check-up for the AC. There was a prompt online to take advantage of the deal, so I clicked on the button and had someone come out and he checked the coolant levels.

30-40 minute waits to talk to customer service. Then transferred to someone else who doesnt have answers. Attempting to get microwave fixed since 12/7/18. No updates, no repair and it's the end of February 2019. Horrible service!

I was told when I purchased the policy 2 years ago, my only out of pocket expense would be a $100.00 service call. The are now wanting to charge me an additional $475.00 for "modifications". I am very upset and angry. Why wasn't I told there could be additional expenses for me when I bought the policy? They better fix this or I am going to complain to someone who can.

This has to be the worst experience I have ever had. I was with American Home Shield for 3 years and every year my service fee went up. It started at $75 if we needed someone to come out and it is now at $135. I was placed on hold for 25 minutes and finally hung up and called back to be placed on hold again when trying to cancel my plan. I would highly recommend you go with Choice Home Warranty - $45 a month and $60 service fee and it never goes up, they also cover more.

On 2/4 I spoke with American Home Shield staff regarding my ceiling fan. He stated they will not replace my ceiling fan because of abuse to the fan. How can you abuse a fan? He also stated I need to pay a second services fee payment of $75.00 for this service. I have already paid 75$ for one electrician to come out three days ago to check my ceiling fan. The 1st services provider failed to open the base/motor of the fan and repair the broken part. The second services provider open the inside of the fan and repaired the fan. I am now receiving an email stating I need to pay an additional $75 because the first electrician failed to open the base of the fan and repaired. Why should I pay a second fee if the technicians don't do their job properly and they are not qualified?

Our garage door would open for us but it wouldn’t close. We submitted a claim to American Home Shield and the contractor came out immediately. I was amazed at how fast it happened. The guy was very helpful and we were very happy with him. Since the repair, the garage door has been working perfectly and it has been a very good improvement in the day-to-day operations of our home. I was very pleased with my experience and I would recommend AHS.

We had an issue with ceiling fan, wasn't getting power. Electrician was sent to house, he busted his butt to find problem. Even though he contacted AHS and we have electrical coverage in our contract, they refused to pay for necessary repair, company told me on phone we would be paying for junction box and wire. Wiring was finally accomplished. We got to pay 1028 dollars, WTF.

There was a slow leak coming from the tank in the toilet in the master bath, so I got an extremely high water bill. I called American Home Shield, and they sent one of their providers out. I was sick at the time too and I had fallen asleep on the sofa. But at about 9 o'clock that night, I heard what sounded like a toilet flushing, and I assumed the problem in the the master bath was fixed.

American Home Shield has been very helpful in recommending services and contractors that we needed. When I called them the first time to figure out exactly how to get to the website and log in, they helped me with no issues at all. They have a very user-friendly website, where submitting claims is very straightforward. I didn't have to work too hard for whatever I was looking for. It was easy to find everything I needed. They are usually able to offer somebody to come out within two days, but the longest they took was a week, just because my schedule didn’t allow it at the time.

I submitted a claim with American Home Shield for my furnace. I called them, then I heard from the heating and cooling place within the next 45 minutes. I liked the company. I explained to the contractor what the furnace was doing, then they did their thing. They were able to figure out what it was doing and they were able to fix it, and it has been performing well since the contractor has left. I’ve been a customer for 15 years and I’ve referred a lot of people to American Home Shield.

There was some stoppage in the bathtub and filing a claim for it to American Home Shield was easy. I usually do it online. This time, there was a little bit of trouble because of the last vendor, but other than that, it was super easy. I scheduled On Time Plumbing and Heating for a few days later and they were out here on time. It was super fast. They were here for about 30 minutes and they were better than the last people I got. Since the repair, everything has been working great.

The water on the washer wasn't filling up properly and it was easy to submit a claim with American Home Shield over the phone. They sent out the contractor, RC Appliance, for the repair. The tech came back out in a couple of days, but he was knowledgeable and I’m happy with the service. Everything has been working fine since the repair and I'm very satisfied.

My AC wasn't cooling and I logged on to the American Home Shield website and submitted the claim. Navigating through their website was easy. I was given a timeframe on when to expect the contractor and they met the time specification. The guy said it was a capacitor or some little part that had gone bad and that is known to go bad, and he replaced it. That corrected the issue and the AC was running the last time we had to use it. So far, I see a good amount of value in having the warranty.

When the refrigerator's ice maker was not working, I submitted an online claim with American Home Shield. It was the first time I used them and I found their site to be very easy. I put in the claim on a Saturday and Joplin Repair came out the following Monday. The guy did a great job, was very efficient, and showed up when he said he would. I got a notice when he was leaving, where he was on his route and how long it was gonna take him to get here. Now, the ice maker is working but it's not producing ice 'cause apparently, there's no water getting to it. I've got to call the guy back and figure it right out although I don't think that was due to him. Overall, it worked great and awesome with American Home Shield.

I would recommend American Home Shield. My experience was perfect when I submitted a claim. The contractors called in, and they took care of the problem very quickly. The technician knew what he was doing. He was very quiet, congenial and was very good.

There was a problem with the water heater so I submitted a claim to American Home Shield. I did that online and the site was great. The techs who came over were very informative. We thought we had a major problem, but they came in and it was a couple of hoses that needed replacing. They took care of it, handled it and they informed us what was going on through the whole process. After the repair, there have been no problems at all. American Home Shield is great and gave fast service. From the time I filed the claim to the time that the techs were out here was within the same week so it was a good experience.

When our kitchen sink was clogged and there was water leaking from the toilet tank, AHS addressed those issues. I did my claim over the phone. For the first time, it took a while for me to talk with someone. But the second time I called, they had the option to call me back and I found that very helpful. AHS had Grade A Plumbing as our contractor and a very professional technician from there came out. He took care of both of the problems with experience. He had all the tools necessary and all the parts in his truck. He fixed the toilet leak by replacing the gasket. He knew what he was doing so I was pretty happy with him. We got AHS through our real estate transaction and we've had it for a couple of months now. I have a positive experience with them. But I don’t like that I don’t have the option to choose my own contractor. I find that troubling.

I submit my claims to American Home Shield over the phone and their service has been very well. The contractor they sent out for the icemaker was on time. He was very professional and he was a good guy. The repair took five minutes and the icemaker has been okay since. AHS called because I didn't pay but I had my bank confirm that I did. Other than that, everything was great.

I recently had a plumbing issue and I submitted the claim with American Home Shield online. At first, I called a plumber, but I realized I had the warranty, so I called them and submitted the ticket with them. They got the plumbing contractor, then he called to arrange an appointment and he came out. He had to order a part and go back to American Home Shield with what the problem was to get their approval for the case. The valve coming in from the main water connection in the garage was replaced and it took around three days to get the repair done. The contractor was professional and I had no issues. It was my first experience with American Home Shield and it went well.

My air conditioner wouldn't go on and filing the claim with AHS was fine. They got somebody out within two days to take a look at it. He said that some part was going out on it. When they tried to order the part, it turned out that there was only one manufacturer for the part and they were back in Florida where they were having bad weather so a lot of airports were closed down. It took over 12 days to get the part back over here and during that time, we were sitting in the cold without any heat.

When my dishwasher quit working, there were three different repairs made on it. Two by the first company and they could never correct the problem. The last company, a gal from Sears called in and told American Home Shield what was going on. AHS calculated how much they had put into it and decided that they would let me go ahead and get a new dishwasher, which I did. The replacement was done within seven days. Cribbs & Son Plumbing Company came over, put the dishwasher in, and took the old one away. Everything was fine. The new dishwasher is very nice and it’s everything that I had before. I like the improvement on the cutlery basket that fits on the side as opposed to in the middle. It lets me put more plates in there. In this case, everything was topnotch. I’ve had a couple of times where American Home Shield fell short of their commitment, but they always treated me right for the most part.

The safety valve in our furnace wasn’t operable, so the whole water heater wouldn’t work. I submitted a claim with American Home Shield over the phone and Fast Response Heating and Cooling came out really fast. They picked the part we needed and came back super quick and fixed the problem. It was awesome.

My refrigerator was freezing everything in it. I called American Home Shield and submitted a claim. The claims process was great. The tech who came out was awesome and he did a great job. He also explained things to me. I also had another problem and the techs had to come out again. The service has been good. But the price they're quoting me now is $1,068 a year. It’s such a huge increase, but it’s fine with me. Also, I’ve had to call them twice but they wouldn’t work on my icemaker and mixer. I haven’t had any problems but that’s the weird part because they didn’t take care of that.

I called American Home Shield to file a claim as I had 3 leaky valves. Once I've gone through the automation for all the identification process, they gave me different options. One option they do not give is to automatically speak to a representative and that should be an option so I don't have to sit there and go through a bunch of rigmarole before I can actually talk to a representative.

One of American Home Shield's representatives called and told me that if I compared their contract with others, AHS covered more, especially in terms of the different parts that they covered. So, I checked the contract that he sent me and the other companies' contracts, and that was right. So, I signed up with them and I've been with AHS for two months now.

I had my very first claim with American Home Shield and I liked the convenience of going online and being able to book fast. That was probably the most convenient part of what went on, especially when you’re dealing with a repair that you’re not necessarily happy about or that’s giving you an inconvenience or some kind of discrepancy. The claims process was fast and easy. The website is pretty cut and dry, and someone got back to me relatively quickly. Then it was good to go.

Joann, my landlady, has the warranty with American Home Shield and when I called her and told her that there was a problem with the garage door, she called them. The rep from Aces, the contractor that AHS sent, called ahead and used the application to tell me that he was on his way. There was an issue with a gear and he replaced some components there. There were also some issues with the sensors and the door would not go all the way down without me needing to hold down the button. He got everything fixed well in about a half hour. Everything was done quickly and professionally, which I was extremely happy with. Aces did a good job and everything is still working great.

Every time I’ve called in to American Home Shield, I’ve gotten directed to somebody who doesn’t understand or speak English very well. I wanted to see if my dryer vent cleanout would be covered but the rep kept asking me what kind of dryer I had. He was sending a dryer person when my dryer wasn’t even broken. The vent just needed to be cleaned out. I also had a bad experience with American Home Shield in the past where an air conditioner technician showed up drunk. Because of that, I didn’t use American Home Shield for 10 years. If it is not to my standard, I will not use it.

The most recent claim we had with American Home Shield was for an ejector pump repair or replacement. I filed the claim online and it was extremely easy. It was filed over the weekend and when something happens on a weekend, most of the businesses won't contact us back until Monday. So luckily, the ejector pump I have doesn’t have that many items for you to get into it. So, it wasn’t an issue. But the contractors never showed up. When I called, they said they were trying to squeeze me in and there was some kind of miscommunication with them. I won't know for sure until they come out to actually do the repair. Other than that, the contractors that have been sent out have been excellent. I highly recommend American Home Shield.

We’ve only had good experience with AHS every time we’ve used their service. When our upstairs heater wasn’t working, I submitted a claim to them online and it was easy. I then called at night and the contractor came out the next day. The guy was nice. He came in, did the work and left. He wasn’t here very long.

An appliance was making some noises, so I submitted a claim with American Home Shield. I did it online and the process was easy. It took 24 hours before they called me. The representative and the contractor knew what they were doing and they did it in a timely manner. The repair was all done the same day and the appliance has been working fine since the repair.

My garage door opener motor stopped working and the first people that American Home Shield wrote my claim through didn’t show up or give me any warning, so I had to call back. AHS then gave me Muscle Shoals and they were quick to react. The tech was thorough and he did a good job.

Our door was stuck and it wouldn’t go up and down. I called AHS for service and they deducted the $75 out of my account, but my daughter paid it with her debit. They were supposed to take it out of the debit account and not my checking account. We put in the claim over the phone and I think that’s where the problem happened. Anyway, the guy who came here was a very nice person. He took some parts off the motor, cleaned it all up and aligned the Safe-T-Beams. He was very fair and he gave me a little class on what to do when I ever have the same problem. Overall, I've gotten a good response and I recommended American Home Shield to a friend who lived across the street and just sold his house. He bought another one by the beach. I gave him American Home Shield's phone number and he told me that as soon as he gets settled in the other house, he’s gonna call and get a contract with them.

There was a noise coming from my heat when I turned it on and it looked like something was loose. I called American Home Shield which was very easy to do and the contractor, Myers, came the next day. I loved them. The rep was so nice, respectful and explained stuff. He also saw that one of my pipes was loose which he said was shooting out carbon monoxide too and he fixed it. He told me he put it back together. AHS provides great service. I had some more letters coming in from different home warranties, but I have had AHS for a while, so I try to keep it. I am very satisfied with them and I always recommend American Home Shield.

I had a dryer and it wasn’t operating properly. It was clogged. I asked the young lady from American Home Shield who was talking to me if that was something that they cover and she said yes. So we set up the appointment. Everything went smoothly there. The gentleman came out, and my son was there to let him in and do his thing, and he did what he had to do.

Some of the power in our house wasn't working and it was really weird. Certain things in the house didn't work and it was kinda random. Later, we figured out that it had to do with how much electricity the appliances or lights were pulling. There's a certain amount of voltage coming into the house and there are two wires that each carry half of it. One of them was disabled so we were still getting power, but half of the power we should get. The air conditioner, our stove and certain things that take more power wouldn't work. I submitted the claim with American Home Shield online and the experience was good. Plus, in the end, it was easier than calling.

It was around 20 below zero and our heat went out, so I filed the claim with American Home Shield online at around 1:00 in the morning. The contractor came out by 8:00 in the morning and fixed it. He was very friendly and knowledgeable and he did a good job. By 10 o’clock, everything was back to normal. He was in and out fast. It was a bad ignition that went out, but everything has been working well since he left. American Home Shield has been good. I’ve had the warranty on our property for about a year and a half and it is valuable and worth it.

The tech American Home Shield sent kept me informed as to when he was coming. He showed up on the day that he set and his demeanor was very nice. The refrigerator had a clogged water line. It was fixed and I paid for it. And everything has been working perfectly since the repair.

American Home Shield's online claims process was very easy to do. I filed a claim for a plumbing issue and the contactor came out in about 48 hours. The tech was very professional. He did what he could to repair, but he went over and beyond, and he had to order a little piece. He came back last week and finished installing it.

I call American Home Shield for my claims and I recently had one for the washer and dryer. They sent out Bear Plumbing and guy was very helpful. Overall, I've had an excellent experience with AHS.

I filed a claim online with American Home Shield for our garbage disposal that quit working. I like the online process. It’s fast. You don’t have to sit on hold, and right away, they give me who the claim has been assigned to and a phone number, and a way to get a hold of them. This time, because we submitted the claim on a weekend, we did not get a response back until Monday. But we had a problem with the furnace, the heater, a couple years ago and we heard back within 12 hours. So, their response depends on what the issue is and whether they pick somebody here that’s in town which is a small town, or if they have to come a little ways. Luckily, the last two times had been here in town.

My experience with American Home Shield was great. My fan had stopped running and the service guy from World Class AC had to replace a little piece in it. He came in and he was in and out. It was perfect. I did the claim over the phone and I had a nice experience with the AHS rep. They were trying to get everything done for me. I ended up calling on a Saturday. So, it took a while for them to get somebody to come out. Nobody came until Tuesday. I would like AHS to get their guys to call us earlier than 48 hours because now I got another problem going on at the house and I called them to do the service. And we have to wait for 48 hours. So, they didn't contact us to make appointments.

I call American Home Shield to submit a claim and tell them what needs to be done. They may have somebody contact me, and then they come out and fix the problem. I've had a few things go wrong and the contractors have been all great. I've had good experiences with them. Sears came out for my washing machine, and I recently did a claim for my garage door opener. I had to change on the contractor because they were gonna come out in three days. And then it took a week because I had to switch days because I had a doctor’s appointment. I've had American Home Shield for 14 years and they've been good.

Our fridge and dishwasher were not working. American Home Shield sent out Sears tech multiple times and the issue was never fixed. I called AHS back again. It was a nightmare. I questioned to speak someone in the management and the rep told me how no one was available and the only thing that she could do was escalate it to her supervisor. She kept putting me on hold. Eventually, she acquiesced and told me that another contractor would come to resolve the issue. CD’s Appliances then came and everything was resolved. But their technician said that the person who was here last did not configure the device properly and it could have caused a fire in my home. Everything has been running smoothly after the repair. Outside of my one experience, it has been problematic. AHS kept sending the tech, the tech sent the diagnosis to the department, and they kept going back in the loops. It was a difficult process.

American Home Shield's guys work very well and I recommend the warranty to people, the first-time buyers at least when they're buying a house. When my pump heater wasn’t working and the motor just kept running, the company that came was Comfort Zone. They came really fast and fixed it right away. They explained and did good. Aside from that, the reps at American Home Shield also answer fast and are really helpful.

Every time need to call AHS you are on the phone over 30 minutes. On Jan 15, 2019 I received an email that AHS will pay for a new air handler. I had to get a new unit and send them the receipt to show that the work is completed and they can agreed partial payment. On Jan 21 I sent the receipt. A month later, I called and they had to research the payment.

Updated on 07/30/2019: I have been with AHS for over 6 years. After having a few issues to go unresolved, I wrote a review in the company. I received a letter a couple of months later advising my contract would not be reviewed. I called for an explanation and to see if it was retaliation for the review, I was told it’s their decision to renew or not. I have recommended some family and friends to the service and have yet to receive my $25 referral fee. As long as you don’t complain and just deal with poor service.

Contacted AHS on 1/2/19 on my heating wasn't working. A week later, a contractor from Sweet Mountain Air came out and left saying it needed parts. A week went by, we never heard from him. When I called, he stated he was busy and will take a look at his work order in his truck and get back to me later. Sure enough, he never call us back. When I call AHS last week on 2/13, and spoke to an associate. She said that she will contact this contractor for their diagnose and get back to me within 24hrs. Today, 2/20 they still never call me back. I am currently on the phone with one of their associate and she said they did not receive the diagnose from the contractor. She said she would need to contact the authorization department for further instructions.

Not sure what country their customer service department is in but it is awful. My family used 2-10 home warranty for the last 10 years. Our new house has a pool so I switched to AHS since they cover pools. I will be cancelling and going back to 2-10. Our furnace went out in October 2018. They assigned a local company and after 8 weeks and 8 service calls they finally fixed our heat on December 5th. I get an email notice that I have a $100 late fee. Call up customer service and the first guy I talked to I literally couldn't understand him. He couldn't explain the late bill only that I owed them $100. After 30 minutes I asked for a manager. The supposedly supervisor named Jay was absolutely no help at all. Remind you the last visit was on Dec 5th and this new unexplained bill is from January 25th, 2019.

I got a call from AHS's pool professional vendor within minutes of putting the repair request on the website. The repair company came by first thing the next day and had the issue fixed that day. Great service and great value.

I filed a claim with American Home Shield over the phone for my air conditioning that quit working. It was easy to do and the response time was very good. In about a day or two, they got somebody out here. The initial guy who came out and took a look at it didn’t say too much. But, the guy who actually came and fixed it was awesome. He was very nice, friendly, and talkative. He explained what he was doing and everything. Since the repair, the air conditioning unit's performance has been good.

We had a leaking toilet situation, and a contractor sent by AHS came out. And it was really interesting from the standpoint that they are GPS-ed on their vehicle, so we knew exactly where they were and how long it was gonna take to get here, and who was coming. They sent a picture of the repair guy, and we could see that he was 14 minutes away, and I thought that they were really good service. They were totally professional. I was pleased with them.

The AC was not working correctly, and so American Home Shield sent somebody to come over here and checked it out. I submitted the claim online and after a day, the contractor contacted me. I was working at the time the contractor came. I let them in, go do his thing, and then he was done. He seemed to be a good guy and did what he was supposed to do. It was a really quick experience.

The freezer of my refrigerator was leaking water and freezing up under. I submitted a claim online to get it fixed and American Home Shield got OKC Appliance King out in two days. The tech was very nice and he was there right when he said he would be. He cleaned the refrigerator out, but he said the problem could happen again. He had seen it happen with just about every refrigerator he had ever worked on. But I haven't noticed anything being a problem with the freezer, so hopefully, there won't be any more issues.

I’d recommend American Home Shield. When my refrigerator was not working right where the fan was making really loud noises, I called American Home Shield to submit a claim. Everything worked out fine and there were no problems. The technicians from Buster’s Appliance came out and they were really nice. The first guy came out and when he came back out to put something in, he had another guy with him. The service was great.

The furnace went out and we filed a claim with American Home Shield. The contractor sent by AHS came out and diagnosed the problem as the furnace needing a fan and another part which they replaced. It took several days for them to repair it. But within a couple weeks the furnace went out again, so they came back. It was a Sunday and even colder then, but they came back quickly the second time and fixed the furnace, and we appreciated that.

We had a plumbing issue in our kitchen and I called American Home Shield to file the claim. I prefer talking to a person and the customer service reps have been wonderful so far. Still, I hope the wait time when someone prefers to talk to a person is shorter. The contractors AHS has sent out have greatly improved from about few years ago. The Lindsay Company was the contractor of our kitchen plumbing issue and the guy who resolved it did a great job. I've been with American Home Shield probably for 30 years now and if I didn't like them, then I wouldn't use them. I'm also a real estate broker and I refer them to my clients. It's wonderful to be able to say that American Home Shield is very responsive. I usually get a response the same day and get scheduled then I know when I'm on their schedule by the next day at the latest.

American Home Shield's claims process was very easy. I had an issue with my washer and dryer, and it was my first time to file a claim so I did it over the phone. A repairman came out fairly fast, and he was very nice and professional. He was unable to fix them right then and there. He ordered some parts, and then he came back about three days later, and he was able to finish the job. So, the units are working fine now.

I had some things that were slow, a toilet that needed to be repaired and two of our tubs needed to be unstopped, and American Home Shield did well with all of that. I submit claims with them over the phone. Getting through to them was timely and their reps were great. Also, the technicians they sent out were professional and the quality of their work was good. I would highly recommend AHS.

My heating unit was shooting out cold air more than hot air. American Home Shield sent people over from C & R Plumbing and Heating and they were very kind and easy to talk with. I would have those guys back again in a heartbeat. They weren’t here very long, but they had checked my heating unit and the problem turned out to be a wire in the thermostat. A new thermostat was put in and the wires were crossed. While the heating unit runs much better, I still question whether it is running efficiently. The heating unit is 22 years old and I'm sure it could be more efficient if it was upgraded. I like having American Home Shield though, and I would surely recommend it to everyone.

There was a small leak underneath the garden tub in the bathroom and it was within 2 days from the time we reported it to American Home Shield to the time the techs actually got here to fix the problem. They found it right away and repaired it. We've had American Home Shield since we've had this house, maybe six years and they've done a great job for us. I usually get in quickly when I call, if not, right away and they easily handle us well. Plus, the techs that they send are very professional. They go right to work, tell us what they've got and know what the fix is.

The water heater wasn’t producing hot water anymore and the pilot light seemed to be continually going out. We had to make three calls to American Home Shield before the matter was properly resolved. We had three water heater claims all within a month. We’ve been using the website and it is reasonable and fairly straightforward. We had the first two people come out and say, “Well, I don’t know. We think we can get it working.” They got it working for half a day, then it just conked out on us and it wasn’t until the third visit that things got fixed. It took about a month for it to be resolved. We’ve also filed other claims in the past and they were resolved fairly quickly and fairly reliably. The worst experience we had was for the water heater in the sense that it seemed to be that we had to continually keep asking for them to get things going. Nevertheless, my experience with American Home Shield is reasonable and I’m satisfied.

I had a light bulb burned out in my refrigerator. I called American Home Shield and they sent out a tech from GE Appliances. The tech who came out was very timely. His name was Mark and he was very nice and friendly. Everything he did was good. It cost me $108 to have the bulb replaced, but the tech knew exactly how to do it. I paid for the knowledge. He even promised to send me a couple of extra light bulbs, which he did on his own. It's the only claim that I had with American Home Shield so far and the service was good, but it was overpaid for what was done.

I had a refrigerator that needed to be replaced and American Home Shield replaced it, but it came in damaged four times before the one that wasn't damaged came in. It took almost two months. It wasn’t the fault of AHS. It was the fault of GE for the way they packaged and shipped their refrigerators. I have Airmax as my air condition heating contractor, so when the pilot light control was dirty, I called them. When the tech came, we called American Home Shield to clear everything and then he could go to work.

My dishwasher wasn’t working so I submitted a claim over the phone. The process was easy and they got somebody out here quickly. The tech was very conscientious. He explained what he was doing and made sure that I felt comfortable during the whole process. Since then, the dishwasher is working excellently. I would recommend American Home Shield and in fact, I have.

Submitting a claim to American Home Shield is easy. I've done it over the phone and online but submitting online is quicker. For the recent claim, I had a leak under my kitchen sink and as soon as I set up the appointment, I contacted the contractors because it was more of an urgent issue. I previously had an experience where it took them a while to contact me, so I had to contact them. Every time the contractors would come to my home, the interactions have been fine. They were able to make the repair the last time they were here.

I've always submitted my claims to American Home Shield through their website and their claims process has been very easy. Our first issue was with our refrigerator and it was handled by Sears. The service was poor and it took us almost five weeks to get our freezer back up and running again. There were four different visits by Sears and they sent parts three different times. They never went and got a part. They had parts mailed to us and we had to alert them when the parts arrived, then they had to schedule a follow-up appointment to come. They replaced the same part multiple times, which did not fix the issue. They had the same repairman come three times, then they sent a different repairman and he had it fixed within a couple of hours.

I requested American Home Shield that same company be sent to come out and look at the hot water heater that is in our rental. They kept coming out and saying that the problem was not the hot water heater. They first said the temperature on the hot water heater had two units and they both had to be set at the same temperature. They said that was not what was causing the problem so they left. I called them back out because the heater still wasn’t fixed. The turnaround on that was fine and it didn’t take that long. They drained the hot water heater completely to see if that would fix it, which made no sense whatsoever.

We got what we paid for with American Home Shield. The dishwasher stopped mid-cycle. We wanted it fixed right away and it was. I filed the claim online and it was very simple. It took two days for GE to come out. Plus, the contractor who came was very professional.

I usually submit a claim with American Home Shield over the phone and I'm going through the prompts. When I had an issue with my hot water heater, a tech came out the next day. We talked about what was going on. He was extremely professional. After the repair, everything has been fine. American Home Shield has worked for me in the past, and it’s done very well. This time, because of a few issues with the hot water heater, it's just okay. They covered the hot water heater but they didn’t pay at the same rate that I had to pay when I bought the hot water heater. Nevertheless, I've recommended American Home Shield to others.

I was having a problem with my heating system and my my electric bill was going up. I called the contractor over and they came to fix it up. I would recommend American Home Shield. They're doing a very good job.

I had a leak coming from my faucet. I submitted the claim for that with American Home Shield online and their website was easy to navigate. J & M HCP, the contractor sent by AHS, contacted me quickly within a short amount of time and we were able to make the service time work. When the techs arrived, they were able to make the repair. Everything has been working great since the repair and I haven't seen any problems yet.

The heater wasn’t working and American Home Shield responded quickly to my claim. Dawson’s Plumbing came out and the problem was fixed, and I'm happy. As a property manager and also a real estate broker, I would recommend AHS to my clients as the first company to go to and get that coverage.

When my heater wasn’t working, I called in to American Home Shield to do the claim. I guess they called A-US Air Conditioning of Texas and then they called me and made an appointment. The technician who came out was great. He communicated. He explained everything to me and fixed everything. The heater wasn’t clicking on so he exchanged some wire and put something else in and now it’s working.

I phoned in an electrical claim to American Home Shield for one of the plugs that burnt out and that I tried to change myself and screw up. A contractor was dispatched out within 3 days and he got it done in 20 minutes before leaving. Somehow I crossed something since one side of the plug worked and the other side didn’t and I couldn't figure out what I did when I tried to change it. But everything has been functioning fine now. Having American Home Shield warranty is well worth it and it has paid off so far. I had a sump pump go, I had a garbage disposal go, and I had a switch go. I've had a warranty on another house before and like anything in any kind of warranty, it is a hit-and-miss. Still, I give American Home Shield's information if a friend is interested in getting them.

Our garbage disposal was pretty old and it was leaking. I booked for service and got a response from American Home Shield immediately saying someone would contact me. The plumbing company called me the next day. So, it was all pretty quick. It took about a week for everything to be completed and that was only because the plumbing company was pretty booked up that first week, so they couldn’t get me in for a few days. Also, this wasn’t an emergency, so it wasn’t a huge issue. Nevertheless, the plumber who came by was able to make the repairs that morning.

Our oven stopped working. We could still broil but we couldn’t bake. My husband filed an AHS claim online and somebody came and checked in about four days. But the tech had to order parts so he had to come back another week and a half. He was excellent, though. He was also quick and fast and he didn't make it seem too difficult. Then after the repair, the oven worked perfectly fine.

Our water heater is in the attic and there was a leak. I filed a claim for it online and the process was simple and really good. Sirius Plumbing was sent the same day I filed the claim so I was really happy about that. The contractor was very professional and really nice. He just fixed the problem and it was done in one visit. There was no overselling and it was good. I’m glad we signed up for American Home Shield.

Submitting a claim to American Home Shield was easy. When my heater was not blowing out anything and kinda went out, I was sent a technician who took some part that he said was broken or was not good anymore. He replaced the part and the heater started working again. It has been back to normal. The technician who came was professional and polite. He was quick with the job he did and he didn't mess up anything. He had me sign the receipt which I did not get. Also, I forgot to ask as I was not able to get any paperwork back where he had finished the job. Despite that, I think I did a good thing by getting American Home Shield otherwise, it would've cost me a whole lot more money than $75.

We've been with American Home Shield for a long time and back in the day, I could just call them and it was not a problem. Now when you call them, you're on hold forever. I don't know if they have enough people manning the phones. So, although I would really much rather speak to a human about my claim, if I can, I try to do it online as it is easy. I also don't have time to wait. Other than that, my experiences with them have all been positive. When the microwave was kind of sparking, I submitted a claim and my appliance called me that afternoon. Two days later, the contractor came and they were on time. They were also very clean, courteous and professional. They did what they needed to do and the microwave has been working great since.

The last couple interactions I had with American Home Shield have been very good. Recently, the water was not hot in the shower downstairs, and they sent a plumber who fixed it. We had a plumber before who was horrible. It was really bad and they didn't fix anything. But, AHS took care of it. This company is a good place to have your house protection.

We had an issue with our oven and our washing machine and I called American Home Shield to report it. The contractor came out in a very timely manner, looked at it, and got back to AHS. They told the contractor to go ahead and fix it, and within a few days the contractor had the part, came back, and installed it. Everything is working fine and it was a quick process. The tech was very friendly and very helpful.

We smelled gas in the house when we moved in. I called in using the American Home Shield 1-800 number and gave them my name and address and told them what was going on. Unfortunately, it happened on a Friday afternoon and getting somebody to come out on a Friday was hard. I called the gas company and there was a leak at one of the valves that was underneath the floor in the den. They removed the meter, so we didn't have to worry about being in the house with the leak because there was no gas. We were without gas for a couple of days so we just got space heaters to tough it out.

I had an issue with the water heater and put a claim with American Home Shield online, although I would rather call on the phone. I went several times with AHS over the years on my iPad, where I did my emails, but usually, I get frustrated, so I looked up the phone number and called them instead. The plumber was from Moreno Plumbing. We have had them a time or two before over the years and they were great. But I can't say that for sure on all of the contractors since I've had a couple of problems over the years.

I filed a claim online for the water heater that wasn't working. RDN Plumbing, the plumbing company that American Home Shield uses, came out. They diagnosed it and ordered the part. They came out the second time and put the part on. Then, they came out the third time because the hot water heater still was shut off and we were without hot water. And, they said that the reason was that we turned the temperature up too hot, so it shut itself off.

We have had American Home Shield for many years and they have always been great the couple of times I used them last year. It is also easy to submit a claim over the phone. When I had an issue with the heater not coming on, AHS sent Absolute Heating & Cooling. The contractors showed up on time and knew exactly what was wrong. They fixed the heater in a short amount of time and they were gone in about an hour. The heater has been working fine since then.

When my refrigerator was not cooling, I filed a claim online to American Home Shield. Their online process was fairly easy and I received a response within five minutes about their contractor. The technician from Rocket Repair tried twice to repair it but whatever he was doing wasn’t working. The strip that goes around the door was replaced as well as some circuit on the back, but the refrigerator was not cooling still. It is a very new LG refrigerator so it’s not a cheap one and it's only two years old. I had to contact AHS again and someone is supposed to come out to figure it out.

We had a variety of things in our pool that weren't working. It seemed like the pump wasn’t working correctly or there were some electrical issues. We don’t really understand pools because it's our first time to have a pool. American Home Shield sent Knock Out Pools. They were great and they fixed the issues. I did the claim over the phone because online, I could only select one thing at a time, and I had a couple of different issues. The rep I worked with was very helpful. It was easy to get a hold of her.

We had a leaking toilet and I submitted a claim for it through American Home Shield's website, and they contacted us through a repair company. I put the claim in on a Saturday, and the contractor contacted me the next day since it was the weekend, and we set up the appointment. And then, before the appointment happened, they contacted me to let me know when they were on their way. Then they came out and they made the required repairs.

AHS charged me for nothing! I paid extra to get AHS in hope of a better service. However, this turned out to be an illusion. Recently the faucet to my washing machine supply leaked and AHS refused to replace even though it was a covered part. In addition I am charged a service fee even the plumber wrote me a $0 bill. AHS, stop ripping off people and return my money!!!

It seems American Shield is running scam along with their plumbing contractor to deny the basic Faucet issues and giving illogical reason like faucet/valve is broken due to excessive force and not covered as part of regular wear and tear. They are charging $75 for doing nothing as part of service request. Hugely disappointing. Plan I had signed up for was: ShieldComplete.

American Home Shield seems to be very effective and reliable. My family recommended them when I moved out here to Washington. AHS has done great for them they've done great for me. Every time we’ve had any issue, whether it be big or small, they’ve been able to handle it immediately. I prefer to make claims online as it goes by the type of appliance, whether it'd be water, plumbing or electrical. One time our water heater wasn’t connecting so every time we’d take a shower, we’d have cold water. I went online to let AHS know what appliance was having difficulty, and they sent Snappy who got a hold of us right away. Darrell, the technician that came out, took a look at the heater and it turned out it just needed to be cleaned. It wasn’t igniting so he dismantled it, and within 10 minutes, he had it up and running and we haven’t had any issue since.

I called for simple stoppage in our tubs. They sent a contractor who didn't bring his own tools, didn't snake either drain, didn't have the paperwork afterward to write a proper receipt, didn't bring ANY replacement parts, I had to drive the guy to Lowe's to pick up the part and I had to pay for it, AND they told us that we had to pay the $75 fee on the spot. When I called customer support to see why I would have to pay for the replacement part they stated that some companies have us pay for them up front and we get reimbursed.

I filed an online claim with American Home Shield for my furnace that was not staying on. With them, I pay a small fee of $75 every time someone comes out. AHS' website was very intuitive and easy to navigate. I liked it. I was able to find things easily and I was able to put in what I want. A tech from Precision Engineering then came out and he was very professional, knowledgeable and told me what was going on. He found out that the furnace burner burned out, so he replaced it and that fixed the unit. However, I gotta go online again as I'm having problems now though I don't think that those problems are related to what the tech did. Still, he was in and out very quickly and he did a good job.

Our microwave was smoking, and I went online and submitted a claim for it with American Home Shield on a Friday. They sent the email out. I called the contractor and I made an appointment with them. They were supposed to come out on a Monday, but they called and had to reschedule to the Tuesday. The technician came out, and they had to verify if they would detect smoking. So, he had to start it back up and fill my house back up with smoke. But he filled out the paperwork and said it needed to be replaced. And right now, we're waiting on for the new microwave to come in. I've been with American Home Shield since about 2007 and the contractors that they hire have been okay. But they could lower the deductible.

My shower backed up and then about a week later, the sink in the garbage that drains my washer overflowed the garage. I called American Home Shield. The reps were very pleasant and handled the information. I paid $75 for the service and they gave me the name of the company that would be servicing me. It was a Friday so the rep told me that if there was a cancellation, she would try to get to me that day. If not, they would be there on Monday.

We do laundry on weekends, and one of the dryers was out. It was running, but it wasn't heating. By the time we realized it wasn't working, a bunch of the loads were already washed, so I had to find a laundromat and dry them. I also went to American Home Shield's website to submit a claim for my dryer and Appliance Doctors was on time and they did their job. A tech came out first thing Monday morning and changed the thermal fuse. American Home Shield is a good company, and this is my third year with them.

My washer had a red light coming on and would not do anything else. I called American Home Shield and we set it up with the contractor. They’re very good. Submitting a claim wasn’t a problem at all. I haven’t had a problem, except I pay by the month and when they send me a statement, I send a check. I also got an email, which I asked the lady to take it off the email because I don’t do anything online. She said she would send me a statement to pay for the coverage of him coming out here, which I’m grateful to do, and then she would send my regular statement. But I did not get it yet. And I really need that statement to be on time. Even so, the man who came out was on time. He double-checked everything. He installed the part that covered the problem. He did a great job and explained everything that he did and what was wrong. I recommend American Home Shield to everyone.

American Home Shield has been with me since June and my experience has been wonderful given that it was the first time I used a home warranty company. I usually submit the claim by phone and my recent claim was for my air conditioning and heater blower motor. The motor was not working correctly and I could not do the heat or air sometimes. I was sent a technician from Myers Comfort Specialists. He showed up on time and was very thorough and very professional. He also helped me out with a couple of things I didn’t know was wrong. It was a very good interaction. It took them about 30 minutes to complete the claim. So far, the motor is working and I am very happy.

With American Home Shield, submitting a claim online was easier to access. I would get a text message in around 30 minutes after letting me know who the contractor is. Then, in a day or so, depending on the contractor they'd send, I’d get a phone call to schedule an appointment. When my disposal went out, J & K Plumbing was hard to get a hold of to schedule an appointment. After I missed the first call, I left a couple of messages and they didn’t return them. But once their rep came out, he was really wonderful, professional and fast. He brought the parts with him, got the job done and was in and out.

Our experience with American Home Shield was very good. The plumber came out and addressed our problem. He was very quick. In fact, he was early and that was very pleasant. I submitted my latest claim online, and the website was easy to use.

The icemaker on my refrigerator went out so I went online and submitted a claim to American Home Shield. The online process was super easy and they had someone out that very same day, so I was very impressed. They called me almost immediately and said they had someone available in my area for later that day. Brad came out and he was very informative and told me what was going on with the icemaker. They didn’t have the part on hand so, he said they were going to order it and it should be in in a couple of days. They scheduled that appointment and came back a couple of days later and put it in. The icemaker has been perfect since then.

Our furnace wasn’t working at all and as it was impossible to get someone on the phone from American Home Shield, my only option to submit a claim was to do it online. The website was fine and they responded to me timely. The company that came out did a good job and fixed the problem, which was great. In the past, you have to keep calling back until the contractor has come out five times since they couldn’t fix the problem and it wasn’t covered. The companies that AHS works with have always been fine but the AHS policies are so strict and limiting. They should rearrange their policies to be a little bit clearer. Also, having a 1-800 number where you can talk to somebody would be great. Other than that, I understand how the service works. If you have several older appliances, AHS might be worth it. However, with newer appliances, I wouldn’t suggest spending the $60 a month because I spend $100 every time somebody comes out.

Our heater was not working. We had it on 71 or 72, but it was 67 on that floor. I submitted a claim with American Home Shield over the phone and the call was automated as most of the phone calls are today. YAZD Mechanical, the contractor that AHS sent, was good in terms of their service and professionalism. They contacted me to let me know when they would be out. I was set up for an appointment and somebody was sent out.

There was a very strong noise, like there was an airplane on top, and our roof was like shaking. So, I had to turn off the heater, and then I called American Home Shield. The claims rep was very professional. There were parts that have to be replaced and the technician said it would take a while and they would be reaching out to me. Having this coverage from American Home Shield has been really important for us, and it's been a good experience. But there has been a confusion on the coverage, like not everything is gonna be covered for my water heater. So, we’re gonna do a cash out, because it’s gonna be super expensive for us that we can’t afford it through paying out of pocket. I called them about it and I waited for a long time, but they told me that it was a modification in my contract.

Our water heater had problems and water was leaking from the bottom. I submitted a claim with American Home Shield online and the technician came and replaced the water heater. He did an excellent job and our interactions with him were very good. He was professional and gave good service. At the moment, the water heater is working well.

The lady that rents my house used to have American Home Shield at her home, and she really liked it. And that was when I was starting to have a lot of problems with Sears people. And so I gave AHS a shot. We've been very pleased. We have it on two different properties. We have it on a rental and also on a house that we own and live in. We have not had any problem submitting claims with them. I used to do it on the phone. And then when they started the online one, I tried that, and it worked well. So, the last two times, I've done my claims online. The contractors have been great. They've always fixed our issues the first time out. They've been very pleasant people and they really seem to know what they were doing. I really like them. When we had a couple of faucets that were leaking, the gentleman from Spring and Service Company came out and fixed them all in about 10 minutes. American Home Shield is doing great.

I had a plugged sewer drain that went out to the street, and AHS sent A-American Plumbing, who cleared it. They used a rooter and I'm very pleased with their work. The customer service of AHS was very accommodating. Everything they did was perfectly fine.

When my bathroom sink was leaking, I submitted a claim online to American Home Shield. The website was very easy to navigate. The form was very easy to fill out as well. In addition, the person they sent out from Greenway Home Services was very professional, fast and was able to fix the plumbing issue in my home.

The dryer wasn’t working so I called AHS to submit a claim. I was without a dryer for two weeks though, and I think that was a little excessive. It could have been handled in a more timely manner. First off, it took them almost a week to come out. Then it took another week to get the part and then the rest of the time was them coming back out to install it. The thing about it was that the heating element that was bad is pretty easy to find. I don't know why it took so long. The way the guy explained it to me was I got a dryer not working, but somebody has a stove or refrigerator that ain't working that they would have a preference to go and fix first. It kinda pissed me off, but the claim process went pretty smoothly and it was pretty straightforward. And I still use AHS.

Whenever I have claims, I call American Home Shield up and talk to an actual representative because I don’t trust automated systems. Their claims process is pretty smooth. They take the money for the service fee out and I don’t have to worry about writing a check. When my toilet was leaking, they sent the technician from USA Plumbing. He was great and very professional. He found out that I needed a new toilet. He said they do the normal standard model home, which is American Standard. I wanted the CLAIRE and he said that I would have to pay them an additional 80 bucks so I paid to upgrade and he replaced the toilet. Overall, I would recommend AHS.

American Home Shield sent somebody to look at a dishwasher and a refrigerator problem. The dishwasher had a faulty piece that was breaking that wouldn’t stay set. The contractor came out in a timely manner, ordered the part and put a new part in. And with the refrigerator they could not find a replacement part, so they replaced the unit. The claims were done online and then they followed up with a phone call. It was pretty simple and easy. The contractor who came out was excellent, very nice, very professional and explained everything to me. The same contractor came back to do the follow-up, to fix the dishwasher. AHS do outstanding work and I recommend them.

Water was not going down the drain and it was overflowing. I went online, submitted the claim and made the appointment. American Home Shield suggested Grade A Plumbing Inc. The guy came out, figured it out, and it was a backup. He was pleasant, and he fixed the drain.

American Home Shield's claims process is very good. Usually, we call them to put in a request or if it's urgent, I put the order online. Recently, my heating system wasn't working so I called AHS. One of the technicians came the next day and did everything in a very timely manner. Even when we had to get a new part, he went outside and bought it from the retailer. He came back pretty soon and fixed the issue without even me noticing that he was gone for a little bit. Now, the heating system is working very well and I don't have any issues off of it.

I had some leaking valves and valves we couldn't turn off. I submitted a claim to American Home Shield. The first experience wasn't bad but the second one's been a problem. The first experience was the first one that I have ever dealt with. AHS got Sirius Plumbing out here. My experience with Sirius Plumbing was great. For the second one, we had some other leaking valve issues we weren't aware of on a washer, and AHS set it up with another contractor, who we had some issues with. The tech was running late and he got sick. And then the original scheduling was the wrong day from what they had set. The tech had a scheduling conflict. He contacted my wife and told her that. He was gonna have somebody come out the next day but no one showed up and we didn't get any callbacks.

I had an issue with the heater, the pump, and electricity in my pool. I did a claim with American Home Shield via online and it was easy for me to do. When Aqua-Brite called me, I wasn't gonna be at home when they wanna come in, and I told them that I wanted to be at home with them, because I wanted them to explain the procedure and what they were doing. The guy I spoke with said it would be fine to cancel it and that I had to call American Shield. And that's what I did. I canceled it, and then I submitted a claim again. And that time, they could come in our home when I was here. AHS sent the same company, Aqua-Brite.

I was having a problem with the filter and AHS sent a gentleman to replace some gaskets. Other times, the process with AHS has been pretty bad. I’ve waited an hour for somebody to answer the phone. But this time, surprisingly, it was only a 25-minute wait. The only issue I did have this time was they would say that they were gonna get in contact with the pool repair place, and I waited 48 hours, and nobody ever got in contact with them. So, I called the pool place since I had the number, and they said they never got any work issue from AHS, so I had to call back. It was kind of like a back and forth thing a couple times. Things has been working good since the repair. They just have to contact the people they need to contact once they tell me they're gonna contact them, instead of me having to hunt them down

We've been with American Home Shield for a number of years now. We've had large job claims such as for the water heater failure and the air conditioner failure. We shopped around a little bit at other places and when the people who came out and did the work gave us their estimate of what they were gonna do, they said that as per the contract, they didn’t cover certain things. They always seem to find certain things they didn’t cover. And when they gave us an estimate of what we would have to pay out of pocket, they were always much greater than if I would just go to another regular repair place.

When I submit claims with American Home Shield, it's always online since I can never get a hold of a representative on the phone. I'm on hold forever so it's so much faster if I do it online. The confirmation from the contractor comes automatically and I usually get a call from them within 24 to 48 hours. I've had two issues and the second one was when the valve in the bathroom sink was leaking. AHS sent the contractor, ASAP Plumbing. This last time, when they replaced the valve, one of the valves started leaking after they were gone. So, I had to call them back and told them that there was leaking under the sink, but it took them close to a week to come back and fix the valve because it wasn't fixed the first time. If they didn't fix the issue the first time, they should have come back within the day instead of telling me on a Thursday that the next available appointment would be on the next Monday.

The fan motor went out in the furnace and it was pretty obvious when I placed a call to American Home Shield because you could hear it starting to get slower. Anybody would have known that the motor was going out. Since I’m old-fashioned and I prefer interaction with a live human, I submitted the claim over the phone. Generally, it’s always very good. However, I had young lady that I spoke with at American Home Shield who hung up on me when I was trying to explain my problem with Sears, and it really made me angry. I even considered cancelling AHS after that.