American Home Shield Reviews

I submitted a claim with American Home Shield for some plumbing work for a leak in the shower. Their website was very good and the process I had to follow was very convenient. Plus, I'm extremely satisfied with my interactions with the plumber. They had to go there four times in order to get the job done because we had to do some work prior to them finishing the job, but they were very patient and cooperative. So far, all my experiences with AHS is superb and I would highly recommend them to anybody.

I had a clogged showerhead and a dripping faucet in the master. The kitchen faucet too was kinda clogged so I went to American Home Shield’s website to file a claim. It was good navigating through their website and when I put in a claim, I get an email right back. But it was frustrating trying to talk to a live person. There are some things that are not on their website to ask, like about a claim. Also, where do I click for a clogged showerhead on their website? There’s nothing there. Every time I try and call to ask questions I get disconnected. They need to answer the phone. People are on hold for 45 minutes. One time, it was two hours, and the lady said, “Hello?” And it was a question about my air conditioning and then she hung up on me.

I had a very bad experience with American Home Shield. A pipe in the house burst and so I called them and submitted a claim. I asked them if they could expedite the repair, and they did. They sent a guy from iPlumb in the evening who tore up our ceiling and told us that they don't cover burst pipes. I asked him what I should do and he told me that he could fix the problem for me at a decent amount. I was desperate then because we hadn't had water all day as I turned it off and it was the weekend the next day, so I told him to fix the problem.

Our new refrigerator kept tripping the breaker every so many minutes, so we needed American Home Shield to have someone come out and take a look at it. Filing a claim with them was super easy and definitely very simple. Within the next half hour, the contractor called me and the service was easy to schedule. Two guys came out. One of them was helping and the other guy was performing the work. They were very easy to talk to. They explained everything well. I asked them questions and they were responsive and looked me in the eye. They were able to fix it very quickly.

My hot water heater tripped. I called American Home Shield for a claim and they sent someone out on the very same day. I could not stay home if the heater wasn’t gonna be repaired immediately. The fact that someone could come out the exact same day that I made the claim and fix it very quickly meant that I did not have to be inconvenienced by moving myself and my child anywhere else. The claims representative I talked over the phone to was very professional and courteous. I tried to get the repair added to another claim that I had coming for the same day, but they couldn’t do it because it was an appliance claim.

I had purchased a condo with a washer and dryer. It was working at one point, then the whole thing was shaking and I couldn’t use it. I went through the whole claim process and a woman named Holly handled the claim. It took a little while, but everything went smoothly and there was no problem. American Home Shield sent somebody who determined that the bearing couldn’t be used. It would cost more to repair it than to replace it. I had to go out and get a new washer and I paid for it with my credit card. It took a couple of weeks and American Home Shield sent me a check. AHS took care of everything in a timely manner and everything was processed. They were very professional, and the problem was solved quickly and I was reimbursed quickly. As far as the purchase, I did that on my own but they recommended the washer and I got the one that they recommended. Everything went smoothly and I would recommend them.

Having American Home Shield is a great idea because as a woman, I don’t know how to fix stuff. There are some men who are very handy, like my dad. But he passed away and so after that, I signed up for American Home Shield. For someone who doesn’t know much about home maintenance, the warranty is really beneficial. In requesting for service, submitting claims online is easier because if you're on the phone, sometimes you're put on hold and you gotta wait. Most recently, American Home Shield sent a guy from Premier Appliance. I thought my washing machine was broken but he looked at it and figured out that it wasn’t actually broken. He was able to tell me what the problem really was and was very professional. I'm sure if my washing machine had really been broken, he would have also fixed it very well.

There was a problem with my toilet and so I submitted a claim to American Home Shield. When I called the first time, I had no problem. They sent RK out. There were two toilets, and they had to replace a faucet on my sink in the kitchen. They took care of that and it was fine. They also took care of the toilet that was in my master bathroom. But the problem was when they came the first time for the toilet that's used for the rest of the house, they thought it was fixed. They left and that same day, I called them back saying the same thing is happening.

When we had a problem with the heating unit, I submitted a claim to American Home Shield online. It was super easy to navigate through the website. A technician came out here within 24 hours. He tried to assess what was going on. He walked through several steps, asked some questions, and looked at the thermostat. It was the first time we’ve utilized AHS and it gave us two things. First is peace of mind and the second is not having the hassle of trying to find a contractor. When I made a request, they did all the searching for you. I would tell someone to give AHS a try.

My heat wasn’t working and when I submitted my claim with American Home Shield online, I was asked what kind of heating unit I had. There was not a part on the computer that specified the heat so I posted the air conditioner. Also, there was no feedback to know that they got the claim. Being that it wasn’t clear, I called on the phone to make sure they knew what I needed and I got excellent customer service.

I contacted AHS in early January because my fridge was not keeping its temperature. I was sent a provider called Preferred AC and Appliance who diagnosed the issue and said we needed a new control board and temp sensors. After waiting for the parts to be delivered for 3 weeks because that is the soonest AHS suppliers could get it to the repair shop the tech showed up to install things yesterday. Prior to his arrival, the fridge couldn't keep temp or make ice, but at least I was able to get filtered water out of it.

Our Maytag washer wasn't spinning the water out of the clothes. I submitted an online claim with American Home Shield and they sent a technician out. The tech texted me to let me know that he was on his way and he then showed up on time. He did what he had to do and he sent the report over to American Home Shield. He did great. However, I've called American Home Shield twice and I'm a little upset that I haven’t gotten a callback from them. The last time, they just told me that I have to wait and that maybe, by the end of the week, someone would call me. I told them that we didn't have a washing machine but they told me that that was the way the process works. It's hard to depend on that if it's gonna take that long. If I have coverage, they should be able to get me back running and going. I would not recommend American Home Shield and I'm looking to see if I can find another company.

When the defrosted board went out on our HVAC unit, I filed an online claim and American Home Shield called me. They asked what was going on and I told them we’ve got a problem. The compressor and the fan on the compressor unit weren't coming on, so the heat we were getting was just the emergency backup. It wasn’t heating the house, so we had to rely on the wood-burning stove to heat the house.

AHS is a great company to work with. I had a claim with them for an electricity issue involving a burnt-out light bulb. The tech from Light It Up Electric came out. He called ahead of time letting me know he was on his way. He was very punctual, friendly and professional. He put on little booties to protect the flooring here in the house to make sure no dirt was brought into the home. It was a one call resolution and the claim was completed in 24 hours.

I have been with American Home Shield since I bought my house in 2016 and I haven't had any issues with them at all. Every time I made a request, it was very simple and cut-and-dry. Recently, I submitted a claim because my heater was blowing up cold air. I asked for someone to come and fix it. Within a couple of hours, I got a call from the contractor, Family Heating & Cooling. Their service was very straightforward and professional. They told me when the technician would be out. I asked if they would mind sending text messages to give me a heads-up so I could get home from work and meet the technician, and they did that. The technician came in, diagnosed everything within five minutes, and did the repair. It was a 30-minute process. Since the repair, the heater works and so I'm happy.

Whenever I submit claims to American Home Shield, it's good 99% of the time. We had a plumbing issue which was not covered, and that was a big chunk of change. But other than that, they’ve been good. Their service is excellent and they’re usually right on it. If I submit my claim online, they’ll send a notice through text and email within minutes saying that they’ve assigned a contractor to call me within 24 hours to set stuff up. I find their site very easy to use as well.

My stove would not ignite and we had an outlet that wasn’t working. At first, we thought it was the stove. And then when we discovered the outlet wasn’t working. We knew we had an electrical issue. I submitted a claim with American Home Shield online and it's very simple. I tried calling before and it was a nightmare. You’re on hold for at least 30 minutes. My average hold is an hour. The contractor came in and my mom was home that day. He came in and had it figured out within a few minutes and got it taken care of. My mom said he was a very nice person. He did a great job. Everything’s working fine.

We have a furnace that is about 20 years old. It was installed by an outfit called ASI, they're a big heating and air conditioning outfit in San Diego. We have it inspected every year and this year, when they came out during the inspection, they took some photographs inside the furnace. They said that the heat exchanger was badly corroded and that it was subject to cracking, and they couldn't predict when. Therefore, they were recommending that the furnace be replaced.

Thus far, I've put in three calls with American Home Shield. The first one I put in, they didn't pay for because the part wasn't covered. Some time thereafter, I made a second call for my refrigerator. They had A and E Appliance Repair do the job and they had to order parts. When the parts came so did another tech but the parts they ordered, I didn't need. The second tech took an hour and saw what I needed. The right parts got delivered to my house and he came back two weeks later. He was very knowledgeable and just did what he had to do. Now, my refrigerator is going again.

We had a leak where the Freon is put in. It’s almost like a bicycle tire except that little valve in the center in the stem, where it was leaking at. 18 months ago, we had Johnson Controls. They came out here, said there was a leak, and they replaced the whole line. But apparently, it wasn’t the line. Instead, it was that little bit piece. We wound up paying a bunch of money to get that done but it was not fixed. So, this time, somebody came out and fixed it.

We had an issue with the furnace as it would not turn on and ignite so I went online and put in the work order to American Home Shield. Everyone at the customer service did really well. Airtemp came immediately and fixed the problem. It was a very good experience. However, the first service that we put in was when the dishwasher broke and was not draining properly. I tried to get in touch with someone because that service was absolutely horrendous and I wasn't able to. It went on for almost three weeks because the first technician who came over evaluated that there were several things wrong and they had to order parts. So, he ended up ordering six parts that came to the house over a period of two weeks. Then, the same technician came back and said that the right part was not ordered and we had to wait another week for it.

The electric dryer wasn't working. I called American Home Shield and they had a guy come out to the house. It's a rental for us, so they worked with the tenants to arrange a good time and then diagnosed what was wrong with it. It was the control panel and they ordered the part and arranged another time to come out and fix it. But it took a little bit of time. It took over two weeks from the time they left the house initially to order the part and then get back to them. Other than that, everything was fine.

Our first claim with our furnace was really challenging. It took multiple visits from people and we paid for them to look at our furnace when we knew it had a problem. They said there wasn’t anything wrong with it, so then we had to pay the fee again. The guys who came out weren’t very good. They didn’t even bring tools. The companies where they came from didn’t seem as reputable and experienced around here. But ultimately, the issue got resolved. A motor recently needed to be replaced and I had a good experience with American Home Shield on this claim. The company ordered the part and the tech came about a week and a half later and replaced the motor. He did a great job and everything is working great.

I was very displeased with Selina, AHS's rep. She was a **. I did not understand her and I kept telling her to speak slower, but she would not listen to me. I have two different houses, and she put two different things. I have a swimming pool in my other home, and I told her that I had new machinery with the swimming people and that I had leaks somewhere. Then she wrote that I had leaks in the machinery, which was totally not what I said. So, she wrote everything wrong there. I have two central air conditioners, one on the ground and one on the roof, but she said that I only have one central heating unit and that it is only downstairs and it wasn’t working. However, that was not what I said. The one downstairs was working but it was not working correctly, while the one upstairs wasn't working.

There was a time when I had to get my hot water heater replaced. I submitted a claim online to American Home Shield. Navigating through their website was a breeze. After about 24 hours, Kelly's Electrical Service came out and their techs were nice guys. The wiring to the hot water heater was bad and they redid that for me.

The heat in my home wouldn’t blow any warm air. Initially, I made an appointment with American Home Shield through the internet. I had a magnet with my claim number on my refrigerator, so it was just a matter of putting in the number and explaining what was going on with my faulty appliance. I did this prior to business hours at around 6:00 in the morning and around 7:30, I got a call. A company contacted me but that company couldn’t handle the claim because they didn’t deal with water-sourced heat pumps.

The last claim we had with American Home Shield was our washing machine which wasn't cycling right. It would slide in to rinse and when it did that, it would go back to wash again and it wouldn't spin right. We called American Home Shield and I didn't have any problem with them, other than they kept sending the same guy out to fix the machine. I don't think he knew what he was doing. He didn't say the washer couldn't be fixed. He changed out a part in the control dial, then he wound up and changed out the motor. It never got fixed.

When my dishwasher went out, I called the American Home Shield's number and gave the information. They got the appointment, and the contractor, Unitech Appliance, contacted that same day. The contractor came out the next day and they got the dishwasher fixed and working. American Home Shield is okay. We’ve had two claims in the past, and both were handled professionally and quickly, so we’re happy.

I enjoyed my experience with American Home Shield. Submitting my first claim, which was regarding the heat, was not a bad experience. I did it online and the process was simple. Then I got an email and a text message within 20 minutes. The contractor was able to come out that day, but I wasn’t able to meet with them that day. They came out the next day. The contractor was quick, on time and let me know when he was coming.

My hot water tank was shutting off every day. I called in a claim with American Home Shield and they sent out C & J Services LLC. The tech arrived after a couple of days and he was great. He fixed the relay switch and it was crazy because it was the same thing that we had fixed a year ago. So before I even reached out to AHS, I called the contractor first to tell them that and to ask if there was any coverage on the repair.

I submitted a claim to AHS for my air conditioner. The contractor from ACE was able to get out there quickly. They were out there twice. They were highly professional and they got the job done. So far, the performance has been good since the repair. I'd recommend American Home Shield.

There was a property that I did a renovation on and it had an American Home Shield warranty on it. The owner was in Singapore and I was managing the property for him. AHS sent out Mr. Appliance and they were fabulous to work with. They showed up on time and they got their work done. It was the second time that they’ve been out there and they knew what they were doing.

The pipes outside needed to be fixed and I filed a claim for it online with American Home Shield. Using their website was pretty simple. American Home Shield people were friendly as well. The contractor was able to fix the problem and since then, the heating element has been performing well.

The evaporator coil of our AC had to be replaced. I went on American Home Shield's online site, which was awesome, and submitted a claim for that. The contractor who was sent out here took care of everything that needed to be done. It was quick to get it done, so it was easy to schedule. The part came in quick, and he was able to get it in the next day. He made sure to let me know what he was doing. He asked if I minded that he left the front door unlocked and came and went through between the unit outside and going up to the attic, of which I didn’t mind. AHS also sent someone out for plumbing, and I scheduled all that online at the same time, so it was very easy. I love that I was able to do that. I have definitely recommended American Home Shield.

I personally chose American Home Shield for my home warranty and my experience with them has been great. I had a problem with the water heater so I called the service. The contractors kept me informed and gave me enough time to schedule, which is great. The techs came on time and fixed the issue without any hassle. The job was done professionally and they explained everything.

It was 50 below zero and the furnace went out. We didn’t have any heat. While I have done claims online with American Home Shield, this was an emergency. I called because I wanted somebody as soon as possible. The reps at AHS put the calls out and they said that the serviceman would call us within 24 hours. The next morning, I called again and they said that nobody has responded yet, but they were trying to get a hold of people. A day and a half later, they got somebody from Zion Heating and Cooling to look at my heater. My husband said the tech was nice. Although he had to go out as he needed a couple of parts, he was able to repair my heater after four hours. I have been with American Home Shield for 15 years. This is my third house with them and so far, I keep renewing the contract as every year, I get my money for it.

This company used to be very good, not so much anymore. We recently submitted a repair request for a faulty dishwasher. We were not supposed to be charged until after the repairs were completed. It’s been over a month with no repair in site. However they did charge for the repair that has not been done. I have been on the phone every day with customer service but they just tell me the same thing, I just have to wait. This company just isn’t the same anymore. They used to answer the phone right away. Now it takes 30 minutes before someone answers. Then it’s very hard to understand the person on the phone. The vendors that they use are less than favorable. Also the rates have been going up considerably every year. Save yourself time, money and aggravation, stay away from these folks. When something breaks just have it fixed yourself.

I submitted a claim regarding the water dispenser and the refrigerator that was leaking. I did it online and I prefer that method as it's easier. Within 24 hours, somebody contacts me. It takes a long time to get through over the phone. The representatives are so busy. The contractor sent out for this claim was very professional and on time. I was very pleased with him.

Some of my experiences with American Home Shield are great and some are not. My concern is that I come out with the benefit of having an insurance for my home and because there are some things that you can do on your own. But so far, all the technicians and the people that I’ve dealt with have turned out to be really positive. I had issues with my washing dryer, my dishwasher and my microwave. I called AHS and the reps were helpful, kind and knowledgeable. The techs repaired it all for one service call fee, and I was happy with that. They made me feel special because of the things that they told me and the things that they helped me through. If I had called a regular service person, I wouldn’t have accomplished as much as I did.

I got up one morning and the heater was not working. It was blowing cold air. So I went online and placed a request with American Home Shield. They got back to me within a very short period of time and told me who they were gonna send out and that they would be contacting me. Then this company called in that afternoon and set up an appointment for the following day. They got out as quickly as they could, but just before they arrived, the heater was back on and I couldn't believe it. The repairman checked everything, went up into the attic and cleaned everything in case dust or dirt was causing a misreading on the system, but he couldn't find anything specifically. Then he left me his direct line in case that it continued or if it starts doing it again so that we can get the appointment set up quickly. The repair service that AHS recommended was excellent.

When our hot water heater stopped heating water, I went online on my phone to submit a claim to American Home Shield. I was amazed because I got a phone call and a text. I got a text from American Home Shield, as well as an email, that our claim has been submitted and who it was going to be with, with their phone number. Then I got a call from the company and they said that they have an opening that afternoon, between 3:00 and 5:00, and that someone would call.

I moved from Colorado to Florida and have had American Home Shield since October. When my garbage disposal stopped working, I submitted a claim with them, which I did online, and it was very simple. The young man that came out was extremely nice and answered a lot of my questions. It was my first claim so I didn’t know what to expect. I asked him what would’ve happened if the garbage disposal was blocked and couldn’t be repaired, and he said it would then be replaced. Things went really well. He was able to make the repair on the same day when he came in. He just got back out to his truck and got a tool and even left me with the tool. So, I was thankful for that. The garbage disposal is now working fine and hopefully when I’m able to cook a lot, then I can make more mess and have to have more use of it. I would highly recommend AHS and I would get it for the other house that I would buy.

I submitted a claim for my washer over the phone to American Home Shield and had an outstanding experience with their rep. Their contractor came and replaced what he needed to. Though his service was good, he could have explained a little bit more of what he was actually doing. He found an additional problem that prompted me to open another ticket for the plumbing. He also ran through some tests, tested the product out and made sure it was operational and he left. At the time, I didn’t sign or acknowledge anything. He could do with some more customer service skills. Still, the washer has been performing well since the repair.

The garbage disposal was getting clogged up whenever we were trying to do the dishes, and it was inconvenient. I submitted a claim with American Home Shield over the phone. The contractor who came out was professional and did a great job. We were all thankful that the problem could be fixed fast. We've had AHS for seven months now. My dad had them and he had a good experience. From what I have seen, AHS is the best company to go with.

I prefer to call American Home Shield when submitting claims and when I had a dishwasher and dryer issue, a very professional person came out and he was on time. He called ahead and spent time troubleshooting. It was good. I have no complaints about the service person and how that was all communicated. AHS was quick to approve everything and they had a very good service. They didn't fight the issue and I got everything I needed to resolve it.

I had an ice maker that failed and I submitted a claim with American Home Shield, then the service provider called me and scheduled an appointment. The contractor for the refrigerator issue was courteous, knowledgeable, and professional. He took care of the problem. The ice maker was replaced and it now works and seems to be fine. I had another plumbing claim with AHS, but we haven't quite gotten things resolved yet with the plumber, so I'm still waiting to see about that. Nonetheless, I would recommend AHS.

AHS has been been fabulous and I recommend them to everybody. My sister who lives in Miami has another home warranty company and they’ve been horrible. And I told her to get American Home Shield. Even my Mom has them, so she's finally switching. So far, AHS has sent techs who have all been super nice. Recently, I submitted a claim over the phone because I could never remember my password. They sent out Orlando Sears and their professionalism was always good. Everything was great.

The heat was not working on our heat pump and the techs that AHS sent came out really quickly and took care of the replacement coils and added some Freon. They were personable and easy to work with, and I felt like they took good care of us. The HVAC has been performing great since the repair. The day-to-day operations in our home became a lot more comfortable and hopefully, we will save a lot of energy because the thing was just running and running and blowing out cool air.

There was stoppage in my bathroom sink and I filed a claim for it with American Home Shield. Navigating their website was easy. The contractor was available the next day but I was not, so he showed up in two days. He was very available at any time. He showed me his instruments, showed me what he was doing and showed me what the cause of the stoppage was. There was hair and grease in the pipe. He was able to fix it in 10 minutes and I was very satisfied. Overall, it was a very good experience. The warranty has been very valuable to me.

We had what amounted to a loose wire in an outlet. I filed a claim for it through the internet, although I would have preferred doing it over the phone because I have to call anyway to get the dates and the time scheduled. But when I checked to see it, I was asked to do it online. The technician who came was excellent. He had a very good personality and I was very impressed with his professionalism and attitude. He repaired the outlet properly and it's been working well.

We had a water leak coming from the top of the inside of the refrigerator, just below where the freezer wire was. We looked at it, went online and somebody said that the freezer probably had too much product in it and that sometimes it might thaw a little bit. We decided to go that route and we took everything out. We thought it worked but two days ago, it started to leak again. At this point, we had a full refrigerator and freezer. The last time I did a claim to American Home Shield, one of the reps mentioned that I could also do the claims online. I recently changed my credit card and I saw the area. I went online and did the request fast. I got a reply within a couple minutes, as far as who’s coming out, which was awesome.

When you call American Home Shield to book for an appointment, they charge you a $75 fee before you even have the service come. What happened to me was that I found out when I talked to the actual plumbers that what they were gonna come out for and do wasn't covered under American Home Shield's warranty. AHS didn't tell me that. They have already charged my credit card but I cancelled the service. I called AHS and spent 45 minutes on the phone with somebody who was completely incompetent so I just wrote an email saying that I had a terrible experience on the phone and that there was no reason for them to not credit me since I didn't use the plumbers. But I am yet to see the $75 credit. AHS is still my home warranty provider for the next six months but I am not thrilled with them. Their customer service should be more empowered to help customers.

Our heater stopped working and I went online to file a claim with American Home Shield. It was easy and very straightforward and the same day, a contractor got in contact with me. He showed up when he said he was going to and he did good work. He had to come back the next day because he didn't have the part on hand and we were good to go quickly.

I called American Home Shield and submitted a claim for our furnace. The tech who came out called and he was professional and timely. He originally thought that the issue was with the indicator and so he cleaned that off. The unit worked for a day but it started acting up again. I went online and the guy came back out. There wasn't any additional charge as the appointment was an addition to the original call. He did further diagnostics and we realized that the problem was with the motherboard. He ordered that part, and a day and a half later, he came back and installed it. He was able to get the unit up and running in a timely fashion.

We went grocery shopping and when we came home, there was no heat. We called American Home Shield and Lam Air came out. We called about 11:00 in the morning and Lam Air was here by 2:00 in the afternoon that same day. We had a good experience with them, other than when we didn't have any heat for the period of time. It was a little chilly because it was 30 degrees. But Lam Air came in a hurry because we told them we had no heat. The tech had a great sense of humor and he was very informative. He was really good. He saw that the thermostat was blown up so he had to come back the next day with a new thermostat. I recommend Lam Air to anybody. We had heat right away and to this day, it's working very well. I would recommend American Home Shield. Having the warranty is worth the money.

My toilet backed up causing my ceilings to leak. I went online and submitted a claim to American Home Shield. It was easy doing that and the interactions I had with the techs were fantastic. They were informative, nice, quick and timely. However, they have to come out twice. The experience before was not good because I had this same plumbing issue in November and they didn’t fix it. I’m also a little frustrated because I wasn't expecting that they’re not covering any of the damage caused by the leaks.

I had a rain pipe clogged up in the wall. I submitted a claim through American Home Shield's automated phone system and it was easy. It took the contractor three days to get out here but he was great and had a whole lot of experience. Plus, he went above and beyond to make sure he got the clog unclogged. He had also gotten the pipe cleaned up and fixed anew. The pipe has been good since then.

I didn’t have any heat in my house and I filed a claim for it with American Home Shield. I did it online and the experience was okay. In about a day, the claim was completed. The contractor was only here for about 30 minutes.

Having a home warranty is valuable especially for someone who's a first-time homeowner. It is really helpful to have somebody else to come out and fix the issue. Recently, my heating unit wasn’t working. It was 14 degrees here and was lower due to the wind. It was the worst day for my heat to break. I called to submit my claim to American Home Shield. I waited on hold for 30 minutes to get a person on the phone but after I was about to hang up, I got somebody and she was very helpful. It was a very quick interaction and it was good. I told her it was an emergency because I thought my pipes would probably freeze. She said that the guy was on his way. I left work and then I got a message from the contractor saying that they were gonna contact me. I ended up calling him directly and he said he would be at my house within an hour.

My husband submitted a rekeying claim with AHS over the phone and he was on hold for 30 minutes when he was trying to make the service request. The rekeying went well. It was fast and easy. The tech was very quick and knowledgeable about what he was doing. Plus, some of the locks were already upside-down and when he did the rekey, he switched them to make them upright. We are covered for six locks but we had nine and had to pay for the three extra.

I had an HVAC issue originally where the HVAC was not coming on properly. A-US was sent by American Home Shield and they came out within 24 to 48 hours. The contractor was pretty good, though I had to call him back out because the first time wasn't repaired properly. He thought it was a gas issue where there was air in the gas line, where in fact the problem reoccurred a couple of weeks later. It ended up being a dirty sensor so he had to come back out to fix it again. But everything with AHS was smooth and easy to use.

We put the heat on during Christmas and it was just blowing out cold air. I submitted a claim to American Home Shield online. Then, I talked to someone and they gave me a name and a number for the person that will be coming out and then we went from there. The contractor gave me a time that he was gonna be there and he came at the time he said. He got there and he looked at the problem. He started outside and then he came inside to see if he can resolve the issue. Then, he told me that I need to get an electrician out. So now, we’re in the process of getting an electrician out. Everything’s going well with American Home Shield.

We have been with AHS for more than fifteen years. Over that time we have had numerous service experiences. For the most part they have been positive and we have referred friends and relatives to AHS. However, we have noticed over the past few years that the service providers they send out are not as professional or experienced as in the past. We have also noticed that AHS’s customer service is declining. It’s very difficult, if not impossible, to talk with someone who speaks the English language with proficiency.

I ordered service to replace my Kitchen faucet, went to Home Depot and bought a nice faucet. The repairman wanted to charge me 250.00 to replace it, told him, "NO THANK YOU!" Called AMHW and they told me that they will replace the faucet, but the one that they would have. Told them that I would eat the price of the 189.00 faucet I bought and pay the service call, they told me NO! That they would put their own faucet in. Don't understand, it would save them money by using mine. Well I will be canceling my contract with them, I have been with them for over 15 years, never a problem until now.

Hot water heater needs replacing. Instead of $75 co-pay, wound up an extra $675.00. Had previous problem a few years ago when washer needed replacement. Tried to replace with a unit that could possibly wash 2 towels at a time. Took a while, but finally got a usable washer. AC problems in the past, but keep sending someone to do minimal patchwork, so now after the hot water heater catastrophe, we realize they would never replace AC. Going to cancel and do not recommend them to anyone EVER. Will go and purchase a hot water heater on our own.

It has been a nightmare from the start. I was sent a company (Grade A plumbing) that misdiagnosed my water heater problem then tried to say I was going to need to cut into my detached garage drywall to rectify. The very same day they installed the water heater I had no hot water after having some lukewarm water to begin with, and the company turned off my gas logs without letting me know. (In the winter).

I purchased the Seller Coverage Option as part of the Home Protection Plan with American Home Shield through Coldwell Banker. I was fully aware of what was covered when I placed my call to American Home Shield for electrical work. American Home Shield's preferred company for the work was Stilwell Plumbing/Mechanical. This company did arrive to assess the work that was requested. The technician that arrived was on time, very courteous and seemed knowledgeable yet when he reviewed the work needed with he he told me he could only do the job if I paid him an additional $300. I refused to pay and even made a note on the invoice that the items requested for repair were covered under the warranty.

I called in a repair on December 26th - my dishwasher stopped working on the 24th. I was assigned a company to complete the repair. I called the contractor on the 27th and again on the 29th. The call went to voice mail and the mail box was full. When I finally reached them on January 2nd, I was told someone would be out to take care of the problem that day and that he would call me to schedule. Their repairman called me and asked about the problem, I tried to explain the issue. He said it sounded like a problem with the pump and that he would order the part. I called a week later to obtain an update. Apparently the part was sent to the wrong location. He said he would let me know when it came in. When I reached out to the company a few days later, they said he would be back in touch.

My experience with American Home Shield was good. My dryer stopped working and within 24 hours after submitting my request to them, I had a technician call me. He was trying to set up a time with me. Unfortunately, I was not available for any of the times that he threw out because I'm a single parent and I'm working. The technician actually worked on a Saturday so that he could come and service my home. He was awesome. I watched him take apart my dryer in five minutes. He knew exactly what he was doing. He fixed one problem but when he tried to turn the dryer on, it didn't work so he then fixed another problem. He was in and out within an hour and he totally rectified the situation. I was very happy with him.

Recently, there was a company that American Home Shield sent out by the name of Shorty's Plumbing and they looked at the plumbing issues that I have. I had to replace my hot water heater and my commode had to be resealed and my faucet sink was still leaking. Sean came out and I told him that the city came out and told me I had to raise my hot water heater off the ground 18 inches. He said that it would be $450 and that we had to replace the hot water heater. That would be out of my money. He said that was modifications.

We have been with American Home Shield since October 2016. Thus far, it has been easier for us to submit our claims online. We've had Action Appliance out a couple of times for the dryer and for the washer and dishwasher as well. We usually get a call that the tech is gonna come out, then he would come and take a look at what we have going on. We explain the problem to him and he would research it. He would take the machine apart and determine what the issue is. He then lets us know what the plan of action is at that point. One time, he was able to make the fix because he had the part, but the other two times, he did not have the parts and he had to order them, so he put everything back together and ordered the parts. Then, he came back with the parts to complete the repairs.

When our refrigerator went out, we lived out of a cooler, so we needed it turned around right away. We called American Home Shield and they sent out The Fridge Guy. I dealt with a few guys that were sent out before and some of the experiences were dreadful to the point where I had to call back. Normally, the contractors had to order parts and the situation stretches out for about two weeks, which is horrible. On the other hand, The Fridge Guy was top-notch and one of Home Shield's better guys. The tech was able to fix everything the same day on the spot and it wasn’t just a fuse blown or a simple switch. He had to replace the compressor. He had the parts in stock on his truck all ready to do it.

We had a disposal that needed to have work done on it. The gentleman from Mr. Rooter Plumbing looked at it and said, "Do you realize the disposal you have has a 12-year warranty on it? This is a top-of-the-line disposal. InSinkErator ought to be replacing this." He also said, "American Home Shield will only replace horsepower to horsepower. They will not replace the quality that you have with what you have." I was very appreciative of the fact that he was willing to tell me that, and he went to the second and third step. He said, "Let me look at the serial number." He called InSinkErator right there, told them about the serial number and they agreed with him that it had a 12-year warranty. I paid 100 bucks for him not to do anything, but he gave me some great advice and saved me a lot of money in terms of what the disposal was. I'm getting the disposal replaced for free with one exactly like it.

Filing a claim online with American Home Shield for a slow draining bathtub worked pretty well. I clicked “plumbing” and “stoppage” and all the terms to put the issue in and when I got called from dispatch, they were great to give me the correct term. They were very courteous and quick to book an appointment. I wasn’t here when the tech came but my wife said he was great and friendly. He was ahead of his own schedule so he was able to stop here earlier than he had planned. That allowed, if my wife had any plans, to not have to feel like waiting for him which was a plus. He got done quickly with the fix and since then, it has definitely made showers more enjoyable. We don’t have to worry about thinking if the tub has completely drained yet, so we can be quicker out of the bathroom.

There was squeaking that I felt was coming from my AC unit. I filed a claim with American Home Shield and their website was pretty easy to use. Then, I scheduled an appointment for the tech to come out for the next day. He was from Service One Air and he was very nice. He made an assessment first and he didn't do anything that was not necessary. Then he confirmed that everything was operating the way it needs to.

My washing machine wasn’t working and Suffolk Appliance came and looked at it, and then informed me that it was too expensive to get it repaired so they suggested a new machine. Submitting the claim with American Home Shield was easy. I wasn’t there when the contractor came and looked at the machine, but I talked to them on the phone a few times and they gave a really good service. Everything went well. The company came out today and installed the new washer. I was really satisfied with the service provider.

I had someone come out to fix the washer and dryer. I submitted a claim with American Home Shield online and the online process was easy. They were able to get somebody out here quickly. The contractor was timely and very professional. He called if he was gonna be here early or late. He had to come back once because of parts and stuff, and he showed up when he said he would. Since the repair, the performance of the washer and dryer has been good.

A control board for the heating unit needed to be replaced. When the heating unit wasn’t working properly, it was an inconvenience because I had to adjust the thermostat downstairs to help with the upstairs heating. I called American Home Shield to submit the claim as doing that over the phone was easier for me. They reached out to the contractor, United Air Temp of Georgia. The contractor called me to ask about the problem and to set the date and time for the service appointment, then they sent someone out. The technician came out, explained what he found, and completed the work.

I have a gas-fired boiler that heats our house, and one of the pipes above it was leaking. On the American Home Shield automated system, I chose the leaking pipe and a plumber came. The plumber said that it was not a plumbing issue, but an HVAC issue. Then the plumber put it in as expedited since we were having negative temperatures. My heater was working, but I was worried that it may not keep working or that something bad could happen.

I had no hot water when I was here in December and I noticed it but I was only here for a day or so. On the second day that I was here I remembered that and I called American Home Shield. I got a response right away which was reassuring and the person came out the very next morning so, it was great. He was courteous and on time. A fuse was worn out and he showed it to me. It was the inner workings of the actual water heater. At first, he checked to see if it was just the temperature that needed to be adjusted but once he realized that something was wrong inside, he repaired it and it didn’t take long. He assessed the problem, took care of it and the best part about it was that it worked. You pay for warranty programs and you never use it. The fact that I was able to engage the product, make a call, get good service, good turnaround and only had to pay $75 was huge for me. I’ve already recommended these AHS guys.

I've been with American Home Shield for almost six years now and it has been good the whole time. I recently filed a claim for the lighter switch on the gas heater, and everything went well. Climate Masters called me right away and told me the time they would come out. It was one of those bitter cold days and I was freezing, and the contractor came the next day. It was faster than usual, and I was really impressed by that because usually, they would say they can't. The contractor was very friendly and knowledgeable. They knew how to troubleshoot the issue right away and they fixed it.

I generally submit claims to American Home Shield over the phone. It is all right although when I call them up, I gotta wait a long time. They give me an option if I wanna call back then I’ll have somebody call me back instead of hanging on the line. But most of the time, I call them up. Their phone service is very bad. They should have a better phone system. Recently, I made a claim for a washer machine and the technician from RHG Appliance who came out first was very professional. He told me it needed to be replaced and Home Shield decided to replace the whole unit. They came out today and delivered the unit. AHS was like speedy service and I am very satisfied with the work they did.

I submitted a claim over the phone to AHS for the garbage disposal. I called because I had a question if the issue was covered under my policy. I didn’t wanna go through the process online and make a claim that wasn’t going to be covered. The contractors did a great job. I was very impressed with the guy they sent out. He was in my home for less than an hour and he was able to figure out the garbage disposal was broken right away and replaced it. The technicians sent by AHS have all been very professional. We've been with AHS for over 15 years and we've been very satisfied with them and what they offer. We recommend their product to our relatives and other folks who buy homes.

I came home and my heat wasn't working. It was like 50 degrees in my house. I submitted a claim to American Home Shield over the phone because it's the only way that kind of tell them it's an emergency. The reps were very helpful. I was stressed out and I was a little irritated because sometimes repairs need to be made after hours. I ended up having to pay an extra $75 to the person actually coming to fix it, because Home Shield doesn't cover emergency or after hour charges. But the rep was really nice and explained it to me.

When I had a couple of lights out in the ceiling, I called American Home Shield. The interaction with them was good but the follow-up was ridiculous. You can call and submit a claim, no problem, but that doesn't mean you're gonna get somebody out to look at your issue. It's a pain to get somebody unless you're calling at 2:00 in the morning or some off-time on a Sunday. Your normal wait time would be from 20 minutes to an hour. If you don't have that time, you can leave a message on there for them to call you back. I laid the phone down and just left them on speaker phone. They called back last year, but this last time they didn't. I called the first time and AHS was supposed to call me back within a day or two. I waited two weeks, and I called them back finally. Then the first company never called me back so I called AHS back and they sent another company, which was very good. They just made repairs. Having American Home Shield was worth it.

The fan motor of the air conditioning unit blew. We couldn’t turn it on because it sounded like it was fixing to explode outside. It was really bad and scary. I submitted a claim to American Home Shield online. The site was good. The only thing was it didn’t allow for specifics between the air conditioning unit. I also did a follow-up call because it said that it would be 48 hours. It was super cold and I couldn’t turn the heat on. I asked if somebody can come out quicker and so they set the appointment for the next day, which was really awesome.

We noticed in the family room ceiling that there was a little water bubble and a little line. It was the upstairs master bathroom toilet. We turned the water off on it and submitted a claim to American Home Shield online. I was on the phone and was on hold a little while and stopped. I’ve had hip replacement surgery so I had to go lie down. When I got up, I just went online and it was easier and faster. I got an email from them the next day. The plumber said that the seal underneath was some different seal. It cracked so he replaced the seal.

I submitted a claim to American Home Shield online when the pool pump failed. It was making a noise, the contractor came out, looked at it, and it worked great. That was on Monday and then on Thursday, when I tried to turn it on, it did but the pool pump froze. It overheated and actually got my house on fire. The contractor came back, looked at it again, seen it was bad and got me a new pump. So, everything was good on that one and it wasn’t his fault that it worked when he came out the first time. He was very professional and knowledgeable. When I had the issue the second time, I called in since it was under 60 days to get them to come back out. If I did it online, I was afraid I was gonna get charged another $75. Everything’s going fine now and I would recommend AHS. They were quick, fast and responsible. They took care of the issue.

Submitting a claim online to American Home Shield was simple. I put in a ticket and a contractor arrived at my house the next business day. He was supposed to be there between 12:00 and 4:00 but he showed up at 4:30 which was fine. He looked at the system of my furnace and changed the fuse. He didn’t test it so, while he was there, I turned the system off to see if it would come back on. He assured me that there was a delay in my system. Then, he asked me to sign the paperwork and left. However, the system never came back on. So, that night, I put in a ticket for him to come back out. He couldn’t make it that business day on their side so they came out on a Saturday, which was outside of their normal business hour. He showed up, looked at my system again and said that we need a heating kit. He said that it will be a special order and I told him it was okay. Come Monday, I received another phone call from the contractor and they told me that my heating kit was in.

We had a bad experience with our previous provider over a refrigerator repair so we swapped out to American Home Shield based on recommendations of some friends. With AHS, most of the contacts are online, but it is quick and complete. I logged in online to submit a claim for a washing machine that needed repair. I sent the machine's make and model and what was wrong and I received a confirmation of an assigned technician through email and phone number.

There was an issue with the valve for the refrigerator water hose and the company that American Home Shield sent replaced that valve. They did a really nice job and since then, it has been working properly.

I submitted a claim to AHS because when we used the heat, the fan outside would turn off. The contractor that American Home Shield sent reset it, so it came back on and we thought it was fixed. About an hour after the contractor left, it turned off again, so he came back out and determined that there was a part that he needed to replace. Then we noticed that it was happening also with the AC, in the meantime, while we were waiting for the part. When he came out today to do the repair, I told him that the AC was doing the same thing and now, he determined that it's the compressor as well that is turning it off. He didn't recognize the other issue because we were only dealing with the heat at the time as it was cold but the communication with him was good.

The heating unit didn’t come on and the contractor that came out for it was very nice. He fixed it and it has been fine. Today, however, I had someone come out for the refrigerator and he was supposed to come at two but he came at five. But other than that, I’ve had very good experience with people coming when they were supposed to be here, and the appointment was kept and the problem solved. I’ve had very good luck so far. I definitely would recommend American Home Shield.

American Home Shield's online submission process was easy and quick. Then I get a text right back from them and they follow up right away. I filed a claim for our heater that stopped working and All-Air Heating and Air was sent out. They were very professional. They gave me a timeframe of when they would be here. They showed up five minutes into that timeframe and they were done before the timeframe was over. I have recommended AHS to several people who have older homes. I told them that if they will have an issue, AHS will take care of it right away.

Hoping this can be fixed simply. Found my Noritz water heater was leaking Jan 30. Made a service request and had a competent technician visit the house the next day. He spent some time on the phone with Noritz Tech Support and determined that a replacement Noritz NR-98 SV was called for. Key was this Noritz unit has the same GPM capacity and uses the existing piping.

I recently researched home warranty companies in order to purchase new coverage for our home. I meticulously researched prices, coverage and consumer reviews and decided that American Home Shield was the best option for the money. I paid the full annual contract price online of $823.88 in December of 2018 and looked forward to coverage beginning in 30 days. It is February 2019 and I just received an unexpected bill for $57.67. It says "Past Due Notice".

I would score a zero if I could. The plumber A-American Plumbing arrived at 3:30 on a Friday afternoon angry. The first thing he told me was how much he hated working on old houses. Out of 3 items he completed none. He was rude, angry and left completing nothing a slammed the door. It was the worst in home experience I have had. I shared the experience with AHS the next morning. They stated they had to give the plumber 24 hours to respond. After a week of silence I called AHS back and they informed me A-American was the only plumber in Charleston they have under contract and they would find a Independent to come out and offer a second opinion.

On Feb. 2, 2019, our heater stopped working, I called AHS to have a Heating and Air Service Contractor come to fix the problem. In the past we always asked for Ample air to come out because they were very reliable and knew their business. Unfortunately they don’t service our area any longer so the customer Service Rep helped me with locate another contractor close to where we live and had good reviews. Derek ** of ASCENT MECHANICAL, came out, he was a very professional young man, knew his job and fixed the problem. My husband and I were very impressed with him. There are not many contractors out there that know what they're doing when it comes to heating and air. I highly recommend Derek **, if you live the the Inland Empire area.

My refrigerator was not making ice and because it wasn't really serious, A & L Appliance came out two weeks after I filed the claim with American Home Shield. Besides, when I had called, the gal was very efficient. There was water dripping out from underneath at that time and she asked if I could pull the refrigerator out and turn off that little tap behind it. She said that would top the leak until they could get here. But she also said told me to let her know if it does not work and they would call back if they could come on an emergency call. But we did exactly as she told us to and all was good. We were able to turn the tap off and wait for them to come.

We had a couple of different issues with the pool. The valves were leaking and the cleaning grids needed to be cleaned or replaced. My wife submitted the claim over the phone to AHS and everything went well with the contractor. He replaced the cleaning grids and solved the problems in one visit. Everything has been working good since he came out.

I had to report a simple rotting. There were some roots in the line. The contractor that American Home Shield sent came on time. I paid my copayment of $75. But I don't like the company they sent the third time, the people that came and that tried to report people. The guy said that I had to change the whole thing and it would cost me $7,500. But I called Roto-Rooter and they did it for $200. I've been with AHS for three years now, and every claim, I had the same issue. They won't honor the claim. They said it's not covered, and they won’t do any job. They said it's outside the property. I'm very dissatisfied with AHS and I don't recommend them anymore to anybody. As soon as the term is over, I will switch to a different company.

It’s a lot easier for me to submit a claim online than over the phone. We just go online, submit a claim, and then we get a call. The tech from Abbott that was sent out was good, and he did the job quickly and easily. He fixed our broken thermostat perfectly and now everything works fine. It used to be that we had to manually adjust the thermostat when it got cold or hot or turn it on or off. Now, we have it set, and it’s doing what it’s supposed to do. We've had American Home Shield for about four years, and, so far, it has been very positive. It’s been very simple and easy to use.

The kitchen faucet as well as the pipe underneath were both leaking. I submitted a claim with American Home Shield online and it was very easy. AHS contacted me after about five hours to let me know when a tech would be out and the rep was courteous. The service that the techs rendered was convenient and the techs did what they needed to do to take care of the issue. The tenants in that house haven't come back with any complaints.

My most recent claim with American Home Shield was for a heater and boiler. I submitted a report at 2:00 AM and I got a text message from the rep. The technician got in touch with me at about 9:00 AM. I explained to him that I got two kids at home, my heater was not working and it was a little cold. He said he'd try to come in there at 2:00. He came at around 12:00 daytime and he fixed everything right in half an hour’s time. The heater's performance has been awesome since then and I couldn’t believe it.

Our in-sink garbage disposal went out and we couldn’t use that side of the sink very much because the drain would back up, so we had to be really careful. I called American Home Shield and they referred me to a company who never called me. I called American Home Shield back and they referred me to another company, Proline Plumbing, who called me right away. The repairman that came out was very professional and very nice. He did a good job and he did it quickly. Proline Plumbing is an excellent company. They made sure we knew that the plumber was coming early and they went out of their way for excellent customer service.

The microwave wouldn’t work. I was cooking and had vegetables in it. The vegetables got cooked, but when I reached in to take them out, they were not cold but they weren’t as hot as they usually are. I started to reset a few more minutes on the microwave and it was completely dead. I submitted a claim with American Home Shield over the phone and the rep that I spoke to was great. AHS sent out the contractor, Josh’s Appliance Repair. The technician that came out was very nice, but he wasn’t able to fix the microwave because the parts have to be ordered and so I’m waiting. It may take 10 days to two weeks to get the parts.

We’ve had American Home Shield for 20 months now and the best part about it is the ease of being able to request stuff online, as opposed to waiting through a prompt system or a live agent. It's nice to talk to somebody but at the same time, if I just need to tell them that “My furnace is busted. Come by whenever you want to,” and then they automatically send the ticket out.

The water dispenser was not working correctly and the online claim submission for it was super easy. I was also happy with how quickly American Home Shield was able to get back with me. The contractor who came out was awesome. He's a good and personable guy. He was friendly and above all, he was knowledgeable about what he was doing. He gave me some tips on preventing the issue from happening in the future, which I appreciate. Now, the water dispenser is 100% working fine. I'm glad I quit the previous home warranty I had since American Home Shield is better than them. I'd recommend American Home Shield.

The dishwasher needed a new dispenser for the liquid that you pour in to make everything sparkly and shiny. The contractor sent by American Home Shield when I submitted a claim was pretty prompt. He called me on a Thursday and I told him Friday morning would be wonderful. Then he called me back and said he'd come between 9:00 and 12:00. And by golly he was there at 9:00. He went and led to the dishwasher and he said it needed a new gizmo. Since the repair, everything's been operating fine. We were very satisfied with him.

American Home Shield’s website was good and easy enough. It didn’t take much time so, I liked that. I got a contractor over within a day or two and I’m very satisfied. The contractor came to fix four different problems at first. It was two toilets that were moving, one faucet that was leaking and then the shower bowl. On the first call, they were able to take care of all the toilets and they attempted to fix the faucet. They also installed a new bowl but it wasn't working properly. So, they came in a second time, attempted to fix the leak again and it didn't work. They realized that the faucet had a defective valve so they had to come back and exchanged the valve. They came back a third time and were able to fix the valves but I still have the leak on the sink faucet.

My heater’s capacitor went out, so it wasn't heating correctly. I filed a claim for it with American Home Shield over the phone and it was a long wait to talk to somebody. It was almost 40 minutes but it was easy and their rep was quick. AHS sent Carolina Air and Dustin was the name of the tech who came. I liked the way he talked. I liked his knowledge, how quick he was and how he explained what he was doing and why he was doing it. I've had American Home Shield for about nine years and I've never had a problem. I've always enjoyed it.

I used American Home Shield this year and my experience was okay. I called for a plumbing issue as the tank on our commode started leaking and water was seeping from the tank. Their reps were nice and they told us that they’d get in touch with someone. They told us what to expect so it was pleasant. But, I was not happy that it took Greenway a few days to come out to my home. We called on a Saturday but they could not come to see us until that Wednesday. I understand it though. We could still use the commode and we had a towel around it so it wasn't that big emergency where we had to turn off the water. The contractor was prompt. When he came, he identified the problem and told us that he could fix it. He was very knowledgeable, excellent and did the job.

I called American Home Shield at 1 o’clock in the morning on the automated service and the central air conditioner unit was fixed by 9 o’clock in the morning. I could not have been happier. The contractor was knowledgeable and everything is good now.

I was having problems with the dishwasher and the contractor that American Home Shield sent, A1 Accurate Appliance, came right away and I was very happy with them. With the oven though, it was Vector Appliance and I was not happy. The oven was not lighting well and its door was not shutting. The door needed a part to be replaced. Vector addressed the door situation by ordering new hinges to get it fixed, however, they did not address the lighting issue at all and we ended up purchasing a new appliance rather than the oven being repaired. But other than that, the American Home Shield's customer service has always been excellent. I’m very satisfied and I would recommend them.

I have to call American Home Shield sometimes and call somebody from another country, like the Philippines or someplace that doesn’t seem organized, and it has always been difficult because they are hard to understand sometimes. To me, I don’t recommend it. But all the people that came to fix something in my house were great and I thank the crew that came over here. I had an issue with the oven recently and the techs sent out by American Home Shield were really superior. They were professional and they did an excellent job. I was very impressed.

The pipe connected to the water heater was leaking and I filed a claim for it over the phone with American Home Shield. Their customer service was excellent, and the people that they sent were very professional. The contractor contacted me as soon as possible and they sent me a text to let me know that the technician was on his way. Not only that, it also showed me a map of how far the technician was. The technician came when they said he was supposed to come and he was able to replace the pipe.

We had problems with both of our showers. I called American Home Shield over the phone and submitted a claim. The interaction with the rep was good. The only problem I had with them was with my billing. I signed for them to take my payment out on the 2nd of the month, and it comes out all the time on the 31st, which my check doesn't come in until the 1st. So it makes me overdrawn every month. My sister and I both go through this every month with American Home Shield. Other than that, the tech who came out last time was great. His name is Anthony, and Emergency Plumbing & Rooter needs more service people like him to go out and help people. He was very patient, understanding and he explained everything. I had no questions because he came to me and showed me the part. He got everything resolved.

The arm spring that tightens over the microwave was broke. I have an account with American Home Shield so I submitted a claim with them. The contractor came out and fixed the problem. It went very well with them. The technician was professional about the repair work and he got it all done. He took his time and the quality of the work that he did was great. He told me what he was doing and what was the problem. AHS has been doing well so I keep using them. I will refer people who need home warranty services to them.

My fridge was freezing up. I submitted a claim with AHS and it was an easy process. They assigned Jones Electronics to my claim and they were very nice. They had to replace a fan and I felt like the tech who came out had a lot of knowledge. He was also very professional. He had to order parts and it took a couple weeks before it was fixed. But everything’s working great now. I have AHS for 20 years now and so far, I’ve had good experience with them. The warranty gives you a safety if something breaks and you don’t have deep pockets.

My water heater wasn't getting hot anymore and I had to press reset in order to refill it everyday. I called American Home Shield to submit a claim and they sent a repair company out. The guy came last Wednesday and he said the problem was with the heating element. He changed it and told me to wait an hour so I could refill and heat up. However, everyday since then, I still have to go out and press the reset button for the unit to refill and heat up again. I called American Home Shield and I wasn't pleased with what happened.

I’ve been very satisfied with American Home Shield. Our heat pump had a hole in one of the elements and it was losing Freon. It would get so low as well. My wife filed a claim online and American Home Shield called some folks locally. The assigned contractor was out quickly and they called to get everybody put together before they came. The guy took a look at the heat pump and ordered the part. It arrived in a week and he got everything set up and replaced the old part. He worked well and clean, so everything went well and smoothly. Also, we had some real old weather and we got the gears the garage door stripped out. American Home Shield sent out guys who were here in two days and it was all fixed. It was easy. I would tell friends to sign up for them. I should’ve done it when we bought the house to begin with.

I wasn't getting any heat so, I called in to submit a claim to American Home Shield. It was good with the rep but the wait was extremely long. I wait for about an hour. Then, they sent Ultra Air Heating & Cooling LLC two days later and the guy who came out was excellent. He came out three times, but he still provided the work that needed to be done, so there was no problem.

My heat pump was freezing up. Every time I turn it around, the icon would come on, which would go to the heat strips. It bypassed the pump. I submitted a claim to American Home Shield and I did it online. They sent out John from Myers. He is a good guy. He is a hard worker and an honest guy. He found the problem and fixed it. The only issue I have right now is when I turn the thermostat up to 2 degrees, the icon starts blinking. That means the heat strips are on. Besides that, the heat pump seems to be working okay. They changed the compressor and the readings are good. Right now, I'm happy with it and I really like the company.

We had water backing up out of a drain in our basement. We called American Home Shield and someone came out and took a look. The contractor was very nice and the interaction was good. But I was a little concerned about how quickly American Home Shield got back to me. When I file a claim, usually, I would hear from them within 24-hours but it was two or three days before I got a call. It was on a Friday and I knew I probably wouldn't usually get service until Monday or Tuesday but it would be nice if someone had called on Friday and let me know when they're gonna call and set up a time to come out. It could be more of an immediate phone call from the plumber or from whoever that's coming out.

I had been with American Home Shield for several years and was pretty satisfied. No longer satisfied and horrible experience! I filed a claim on a microwave oven that stopped working and immediately filed a claim with AHS. They assured me that someone would be out to my house in a couple of days. They sent a technician from Sears in about three days, however, the tech looked at the brand of microwave and told me and AHS that he did not work on that brand of microwave and he left! Still no working microwave! Later AHS sent in a new request for a local tech to schedule an appointment to come to our house. We waited several days and no show.

This is the worst warranty ever. I purchased a home in Arizona last April, almost 10 months ago. A month later the refrigerator was leaking water into the freezer. The refrigerator was still working so not an emergency. Thank goodness! I was "on hold" for 1.5 hours! The website would not allow me to submit the claim for some silly reason.

American Home Shield is contracting local repair shops to do the job. They needed to replace a stove exhaust fan (pretty simple, right?). Well, this is 9 month later, the job is not done and no follow up from either the AHS or the contractor. I keep calling them every 2 weeks and get the same answer - the part is backordered. This is total BS as we cannot cook on the stove as the smoke alarm keeps going off when we have a bit of steam coming out. Well, now the steam is coming out of my ears based on their awful service. What they need to do is to replace the whole damn fan instead of just one part if the inventory is a problem. That is why it is called "Insurance". But they are trying to save every penny. Buyer beware.

I have been loyal to American Home Shield and paying them every month. Have got the best appliance plan. Our water heater got burst while we were sleeping, it was Sunday morning and AHS did not provide the technician. It has to wait for 24 hours. I had to run my own water restoration services before AHS could be connected after 30 hours. Technician has given a quote and AHS is asking 650$ to be able to make to quotes. Even though there may not be a modification needed but AHS wants me to pay. I have decided to cash out for the repair but customer service is giving me different prices whenever contacted. First time they gave 699$ but now they are saying it is 600 plus 99 cents. It is complete loss to us and AHS is not caring that we are without water for 4 days now.

Wish there was an option for zero stars. Most useless company ever. They just cancelled my policy without any intimation. I learned that when I called them for a service call. I told them, “Let’s renew it” and the salespeople say that it cannot be renewed, I asked the reason. They don't have any reason... They don't intimate customer about cancelling the policy. Most irresponsible company I have come across.

We have waited 4 months now for our AC/heating unit to be fixed. We have gone through 3 different contractors, with 3 different diagnosis, without the unit being fixed. Terrible customer service. Requested to speak to supervisor, was told one would contact me, it's been almost 3 weeks and no one has contacted me. Every time you call you wait on hold for 30 to 60 minutes. I cannot understand how this company has any good reviews.

We have a large size family, so we need the microwave all the time. If we don’t have it functioning, it will be very uncomfortable. One time, we could not use any of the buttons in our microwave and we couldn’t turn it on. I went online to file a claim with American Home Shield and A&D was able to get to us quickly. The technician was very nice, but they had to order a part and that took about a week. Now the microwave is perfect.

A pipe had broken. My fiancee was trying to turn on the hose in the back and the whole pipe came off. So, we filed a claim online to AHS and the website works perfectly. We paid the deductible and the contractors came out in a couple of days and they fixed it. It was a pretty positive experience with the contractors. Everything's good and perfect since the contractors left. I'm pretty much recommending AHS to everybody.

I’ve always been very satisfied with American Home Shield. Everybody that I've dealt with from those that they have dispatched, even for plumbing or HVAC, has provided prompt service. They've been excellent. American Home Shield's website is very user-friendly too. I filed a claim online for a leaking toilet and on the same day, I got an email that Chesapeake Plumbing would contact me regarding the service. On the following day, I got a call from them to do the schedule and everything worked out okay afterwards. The technician showed me which part was the issue and he replaced it. Inside the water tank behind the toilet, there's a part that lifts to get the water down. Then there's a round part that clogs the hole at the bottom. But when it gets old, it curves around the outside and that was why the water leaked through. Water just kept running into the toilet. But the water has stopped running and now, I’m saving a lot on the water bill.

American Home Shield has totally ripped us off. We had a terrible experience with our pool system. We had the pool people come and they did a major fix. It should have been covered, but they didn’t do that. After that, we had a claim with the dishwasher. The dishwasher drawer just would flop down and not stay open or it would slam down. So they came, ordered the parts and they replaced them. They said, “Well, that’s just where it's gonna be.” So of course, we paid the $75 fee. Then I kept telling them about the dishwasher and they keep trying to come here. We moved to Hoover, Indiana. They would show up at our door and they knew we were in Indiana. So it went beyond the time limit and they wouldn’t do anything unless we would pay again. It was horrible from American Home Shield. So we called out a private individual, Mr. Appliance, that came and fixed it.

We bought a new house and discovered that the heating element in the furnace was not good. The realtor submitted a claim to American Home Shield and when the contractor came out everything went very well. He was helpful. We had to do the payout to have the whole furnace replaced and the person who handled my claim was on top of it. He emailed me back right away.

American Home Shield sent AC Wizard for my heating issue and the two guys that came out were really great. They were friendly and they fixed everything. They also explained things, answered my questions and made sure that I understood them. When I contacted AHS for service, I didn’t know what the issue was. It just didn’t seem like my heat was working. It would run a while, kick off, but only for about a minute and then it was kicking back on. The guys took the broken thermostat. You could touch it and the temperature would shoot up so it really wasn’t measuring it very well. And so they changed out the thermostat to the one that was correct. I had another thermostat and they replaced it for me. They also explained the issue of the older plate and that the warranty doesn’t cover going up in the condo ceiling and tearing open stuff like that.

My wife made a claim to American Home Shield when the motor on the garage door opener stopped spinning. She did it online and we got a response right away. The contractor came that weekend to fix it and my wife told me everything went well. She was very happy with the technician and the company. They had the replacement part right there and they fixed it. Since the repair, everything has been working really well.

There was an issue with the icemaker in our refrigerator where we couldn't get any ice made. I filed a claim online with American Home Shield and it was easy to get the information through to them on what I needed. Then, the contractor that they sent kept me apprised on where he was that day and about approximately what time he would be here. When he got here, he knew what he was doing and got the icemaker fixed quickly. It seems to be working as it should now, so I was very satisfied. I’ve had American Home Shield for about 10 years now. I’ve had them in a prior home, at our home on Birdnest Drive and we had them too in the condo that we had. Also, I have recommended them to our friends.

The furnace quit so, I called American Home Shield. It was early on Friday when I called. The only thing I didn’t like was I explained to the rep that our wind chills were 15 below and she actually asked me if it could wait until Monday, to which I said no. They had someone come out on Friday afternoon and they were great. They were very polite and they explained everything. The issue was a fuse on the side of the furnace, which I had never seen before. The guy replaced the fuse and he replaced something else on it and fixed it.

Navigating AHS's website has been really good. Though I usually call, I filed the last claim I had for a plumbing issue online and it was very easy. The plumber whom they sent was wonderful. AHS got them out to a rural area quickly. I knew it was a little more difficult for them but still it was no problem. I've noticed that AHS has done better than when we first got their warranty. Back then, it took a lot longer to get people out and forever trying to set up the claim on the phone. I was on the phone for hours on hold and transferring through those things. Now, the online process and turnaround time have been a lot better. The contractors they've sent have been fine as well.

We’ve had American Home Shield since we purchased the house in late June of last year. My experience has been very good and I’m very pleased with the service. I usually submit my claims online and it usually takes a contractor anywhere from 24 to 48 hours to contact me once I submit my claim. Doing it online gives me a hard copy, and I can see it in solid and I can write down and record everything.

I purchased my home in June of last year and it came with a home warranty from American Home Shield. There was a time when my furnace was making a lot of noise, and it didn't sound like it was running right. Submitting a claim to AHS was pretty easy. I called AHS to take a look at the furnace and went through the initial email that they sent me. It told me exactly what I needed to do to submit a claim. I had to put in like a credit card number for the deductible, and I could have it charged at the time that you request an appointment, or whenever the technician comes to see me. It was very efficient and simple.

All of the claims I have made to American Home Shield had been fine and I appreciate how quick the people come out. In all of the cases, the quality of work and professionalism of the technicians who were out had been outstanding. The doorbell man did a really nice job when our doorbell did not work consistently. He checked the doorbell inside, the doorbell outside and the transformer downsize. Then, he took everything apart and recommended a basic doorbell that was very reasonable without any bells and whistles. He was a one-man show and when he got to work, it was tough for him to keep up with his cellphone. But, he called me back every day and even though it was colder than hell here, it was snowing and that it was tough to get around, all of the communication had been excellent.

I was with American Home Shield a long time ago and then there was a class action suit and it got turned off. I relocated and hooked back up with them. Their contractors have been here for various problems over a period of time and they’ve all been very good at what they’re doing. Recently, I had a dishwasher that was bad and used a dashboard on the internet to submit a claim. It's convenient. It’s easier for me to access the insurance company that way versus using the phone where I could not get through sometimes. The tech who came out and fixed the issue was good and he knew what he was doing too. I’d recommend American Home Shield to homeowners.

We had a leaky garbage disposal and Quandt Plumbing, the company that American Home Shield sent, was very prompt in response on a very nasty, cold day, and took care of the problem for us. That was an excellent experience. The only disappointment I had was when our furnace was failing back in November and we couldn't get a response in a very timely manner. It was that time of the year when temperatures were dropping and AHS had a lot of calls. They don’t have enough companies that were contracted to do work for them in the area of heating or cooling. They were just swamped. AHS should have a timely response when you wake up at your house and it's 56 degrees.

Submitting a claim with American Home Shield for the AC system in our house was very easy. Everything went well. The technicians who came out from Metropolitan Heating and Air Conditioning were fantastic. They were very professional and tidy, and they also knew what they were doing. They said, "Yeah, we can fix that for you. We just gotta ring up Home Shield again to make sure we got an authorization." They were very easy to deal with. I couldn't get cold air before but since the repair, the AC system is working properly now.

I recently submitted a claim to American Home Shield for the heating system that was shutting down. I did it over the phone and the process was very easy. The contractor came in, went down and did what he had to do. The problem was resolved and he said that the system needs maintenance. Everything has been working okay since then.

It was easy to submit my claim with American Home Shield online. We had clogged drains and it took three days for Buser Plumbing to come out and they did a good job. They got in and out pretty quickly. Plus, they let me know what was going on with the pipes. The appliance repair was sketchy though. The guy didn’t fix the washer because it was a plumbing problem, not the washer, but AHS still charged me 75 bucks for the guy to come out.

I normally submit my claims with American Home Shield online. You can set up a time there and do everything. It would say which days a technician is available but the schedule is not an exact time. You can select either morning, mid-day or afternoon. It’s easy to submit a claim. But after you submit it, when you come back a few days later to check what time it was that you scheduled the service for, you can't pull any of that information. You can see that you’ve submitted the claim but you can’t see any of the details of it. That part was a little frustrating. Nonetheless, we've been happy with American Home Shield. Having a warranty is very valuable and although I've had them in the past, this is my first year to do American Home Shield and the coverage is much better. I haven't had any issues so far. It has covered everything that I’ve made a claim on and the repairs have been made.

The water heater stopped heating water. I called AHS over the phone and it was a great experience with their rep. Within hours, the contractors called me and they came out the next day. They were just so professional, kind, and got the job done quickly. I was very happy.

I have been with American Home Shield for almost a year now and they've done well so far. They, as well as the techs they have sent out, have been responsive. The techs have also been friendly. Once, I filed an online claim for my clogged pipe and it was a seamless experience. I do it that way as it is quicker and you can do it after hours. I also don't wanna stay on hold. American Home Shield assigned FJ Murphy & Son to the claim. They came out within 24 hours and unclogged the pipe.

When I put the garbage in to the sink, it wasn’t going around anything like that. So, there was definitely something going on with the garbage disposal in terms of electrical because it wasn’t properly doing the function it's supposed to. I called American Home Shield and they have the automated system. So now, I say what I have, my address, and the contract number. Sometimes, I don’t like it because I can’t say exactly what I want but it went smoothly with this claim. Also, the contractor who came out was a very nice person. He was very good and very knowledgeable of what he was doing. He went right directly to what was happening and what was going on, so I like that. I’m very conscious of that. I watch people when they come and do work. If anyone asks about American Home Shield, I would say to get American Home Shield. They're very comprehensive and when you call, they’re expedient and they definitely get the job done.

We had some bad weather and my lights were dimming down. I was concerned about the electrical wiring, so I had American Home Shield have someone to come out. Whenever I submit a claim, I do it online then I finished up over the phone to schedule a time. The technician that came was professional and courteous. He didn’t make me feel uncomfortable being in my home, careful when he did any kind of work, and made sure he didn’t mess anything up. He ran a thorough check of everything. Two days later and everything seemed fine, but I didn’t wanna take a chance. I previously used another company, and every time they came out for a call, they try to sell me something, but this didn’t happen and I like that. I had a good experience with American Home Shield and I’ve already recommended them. Somebody recommended it to me and it was a good purchase.

I submitted a claim to AHS over the phone when my heating unit wasn't working and the contractors came out twice. The first time, they put a new gas igniter in as they thought it was the problem. They tried it several times, fired it up and it worked. They thought they fixed it and everybody left. When my husband and I came home, there was no heat. They had to come out again, and that’s when they discovered that we needed a whole new heater. The heater was replaced and it took another week for them to get back, but they let us borrow two electric heaters. We had one in our bedroom, and the other one in our family room. It could not heat up the downstairs at all but we dealt with it. The people at AHS were really nice, and the people they sent to work were nice too.

My toilet was backed up and I filed a claim for it with American Home Shield. In about 48 hours, a contractor was able to come out. He looked at it and told us what needed to be done. I had two toilets and he unstuck the one that was clogged up. With the other one, he had to replace the flapper ball. The repairs helped and it was done in a timely manner, so everything moved promptly. Having a warranty is very valuable since at the time, I did not have the money to call a plumber and to pay full price, so that was a big help for me.

Our heater stopped working and I submitted a claim with American Home Shield over the phone. The service lady that answered wasn’t very nice. It was my first time using AHS and my first time using a home insurance ever, so I was not familiar and she was not helpful. It was a Thursday and I explained to her that we wanted the heat to be checked on Friday so that we will at least know what was going on before the weekend.

In November 2018, our upstairs AC unit was no longer cooling. I submitted a claim to AHS and an HVAC technician was assigned promptly. I was charged a $75 service fee for the visit. The technician diagnosed an evaporator coil leak and recommended a replacement. However, he continued to discuss the costs and escalated the price of non-covered items to roughly $1500. $600 of this was the cost of the refrigerant ($80/lb, consistent with AHS documentation) and the rest was associated with "code compliance" issues he said had to be addressed. He proceeded to offer up the option of replacing the entire system, which he "quoted" to be about the same price as the repair (further research proved this to be an impossible price for this size unit).

Updated on 07/01/2019: I have 2 accounts with AHS, one a rental property and the second my home. Earlier this year I reported a refrigerator repair at my rental unit. After two months of no resolution and numerous calls to AHS they still expected me to wait for another appliance repair company to service the appliance. At that time I filed a Consumer Affairs report against AHS. AHS's complaint department contacted me right away and resolved the issue within a matter of a week.

Updated on 02/12/2019: So, the Ms. ** from AHS calls me and pretends to care. She says that she will review my situation and see how they can help to make it right. Then creates a hypothetical explanation that simply doesn't work. THEY LOST MY PART and now my stove is rendered inoperable. But, I am responsible for the costs to replace it. After "looking into it," Ms. ** comes back with the brilliant advice that I file suit against the repair company that was doing the work. Not the company that they recommended to repair the part and subsequently lost it. Nope not them, sue the repair company.

I called American Home Shield to have my heat pump fixed because it didn’t ignite to burn the gas. Everything on the customer service was good. The technician who came out was professional and I like him. He replaced a part. And then, the gas valve messed up so he had to come back another day to have that one replaced also. There was a little bit of delay because he thought the part won't ignite, but then it ended up the gas valve was broken. I had to call back to the company to verify and make sure it was covered. And then it had to wait to locate where the part was, so he could pick it up. I didn’t have enough time to wait, so I had to reschedule another day. But it's good and I'm happy with the service.

I pay American Home Shield the monthly fee and then I pay $75 when a person comes out. When submitting a claim, I call or go online and put in what I need to be looked at. This time, I called AHS for my furnace. I didn’t have any heat and it was freezing as hell. The contractor came and looked at the unit. It needed a part and they ordered it. Then they came the next week and put it in.

The furnace would come on but not all the time. Most of the day, it wasn’t on and we had to turn it off and on to get it to go. It was failing and made a click sound over and over. I submitted a claim online to American Home Shield and navigating the website was super easy. We were told that it was the ignition nozzle which was burnt out and when the contractor came in, he said it was hot. So, he switched that out and then, it clicked on. It has been running ever since and everything has been performing perfectly. He was nice and even asked if I wanted to learn how to change stuff in the furnace. He even replaced our thermostat because it was old and had Mercury. He did it free of charge. He had an extra one and he put in on there for us. It was a great interaction.

Our furnace had stopped functioning so, I went online to file a claim to American Home Shield and in 20 minutes, I got a call from the company that was gonna come out and take a look at it. Then, another 10 minutes after that and I got a call from them to set up the appointment. Piggybacking both of those things was American Home Shield sending me a text message to let me know that these things were going to happen. And so they called to set the appointment.

I had my hot water heater broken. I made a claim on the website of AHS for it. Navigating through their website was very easy. I think it's easy for younger people, whereas for people that didn't grow up with computers or the Internet, it might be a little difficult for them. When I made the claim online, AHS said, "This company will be calling you." The next day the contractors called me around 10 o'clock Eastern Time. They said they would be out there the following day. They were out there the following day and they did everything perfectly. So, the interaction with the contractors was great. Within a couple of days, I had a new water heater, so AHS is great.

My heat was not working and when I woke up, it was 58 degrees in my house. I sent American Home Shield a claim online and the contractor came before 11:00 on the same day. Both the interaction with him and the service were very good. Everything has been working great since the repair. I’ve never had a home warranty before and I got this when I got this condo. I am super impressed.

My microwave wasn't working and I put a claim in online with American Home Shield. It was easy, simple and fast. All who did the service was fine and the quality of the service was fine as well. They contacted me in a timely fashion and they completed the job in one day. So far, the microwave has been good.

I waited 20 minutes before American Home Shield got somebody on the phone when I submitted a claim for my heater that stopped working. They wanted everything done online, like doing the appointments online as well, but by the time they get to it, a day has gone by. So I always call and once I got in, it is not usually too bad and a contractor would be out the very next day. However, this time, it did not happen. I do not know what companies they use and almost every time they come out, they tell me that they don’t have the part on their truck or they have to order it. There have been cases where it’s been a week or two. With me, I had a second refrigerator at one point because it took almost two weeks to get a part. Even the technician said they should’ve replaced the refrigerator because it was $700 in repairs.

The dishwasher was leaking. I submitted a claim to American Home Shield online. The techs who came out were great. The first time they came out, they replaced one part. Then, they replaced another part the second time around. After the repair, everything has been fine.

Filing my claim with American Home Shield online was very easy. The reps' knowledge and professionalism were very good and the contractor was perfect. The heater wasn’t working and the tech fixed it. He has already the blower motor on. He did the repairs in one day and it had been working perfectly since then.

American Home Shield reps have set up appointments very quickly every time things go out. Someone was able to come out on the same day and that was huge. I had a heating issue, for which I submitted a claim online, and then someone from the heating company called me within a couple of hours. The contractors that came out were very professional. If they were on the rug, they wore shoe covers, which was great, and the tech explained what he did. It was a very positive experience. And the heating has been working great since.

My ice maker quit working and we go through a fair amount of ice in our house. I can submit a claim online but I usually call American Home Shield. The contractor that they sent knew a lot and he was good. However, he was not communicative. He had to order a part and when they called, he said it would take a week and he would call when it comes in. Then, they called and said that it should be in tomorrow and that they would call to set up an appointment date. Tomorrow came and Saturday, Monday and Tuesday but there was no call. We didn’t hear from them. We called them earlier to find out if the part came and it was true. I called back on Tuesday and told them that they need to call me. I gave them till Wednesday and if I don’t hear from them, I’m gonna call American Home Shield. I told them to communicate with me. If they couldn't come today, I could be patient but I need to know what the status was.

I have been with American Home Shield for at least 10 years. I just call them when I submit a claim and then they send a technician out, or they give me the name and then the technician calls me. Recently, the thermostat wasn't heating right. A technician from Precision Engineering came out, and he found out it was the motherboard that had to be replaced.

I had an issue with my washer and dryer. I called in a claim with American Home Shield and they sent out a guy from Fort Bend Appliance. I called on Tuesday to see about them coming Friday since I get off early on Fridays but the guy was in the area that Tuesday and he met me when I got off of work. I didn’t have to wait three days. He came in and got my washer and dryer taken care of. He was good.

There was a stoppage with my main drain and it had feces and some stuff come out in my basement. I called American Home Shield and tried to explain to the rep what was going on. But she was busy reading her note and was not trying to hear what I had to say. She told me that the techs can't come out 'cause they already had somebody come out. So, I had to get in contact with my realtor who contacted someone above the AHS reps and they got someone out to my residence. The tech made sure that everything was taken care of. He kept me informed in everything, showed me everything that he was doing and he was very professional. But AHS customer service needs more work. It was an emergency and I had an ill son. I had to wait weeks but I hoped that they would have somebody out to my residence sooner. It was a learning experience. But even though I had to jump in loops, I did get the job done.

American Home Shield has been good at getting somebody out and doing what I needed to do. They have been good at setting my claims up and it happens quickly. When my 28-year-old microwave sparked and was not working, a guy came out and I was told that the microwave was not worth repairing. But when they called me, I was working so I didn't take the call. It took me three days of calling to finally get somebody to get to the next stage. I was on hold for a half hour on those three times which was not fun. I didn't have that kind of time available. Also, they didn't call me back a second time on follow-up. They just left me a message that they were going to replace it and for me to call. I went online to figure out how to do it and I sent them everything but I haven't had the chance to try to find out if I sent it right.

Most recently I called in claims for my oven and heating to American Home Shield. The process was pretty easy and so far, the contractors who have come here have been great.

My most recent claim with American Home Shield was for a little cartridge that needed to be replaced in one of the faucets in my house. The claim process was easy and really fast. They did the best that they could in getting somebody out. They delayed it for one or two days. They had a few people out ill and it was understandable, but I didn’t have a problem with that because they kept me updated. Then the contractors came and did a great job. The job was professional, fast and well done. They were very friendly and kind as well. I had a leak and it stopped. They took care of it and it has been working since the repair.

I put in a claim with American Home Shield for my dishwasher. I answered the questions online and requested for Sears because they are the best that they got.

I had a plumbing issue with the water heater and submitted a claim with American Home Shield. The contractor that came out to do the work for me was very good. The technician was prompt in getting out here, brought out the water heater the next day, and installed it quickly. I had two water heaters linked together and one went out, so I could only partially fill my bathtub. But I can now fill my bathtub and that's a good thing. It was a good experience and I would recommend AHS.

If you're having any problems with your heater or AC, just give American Home Shield a call. We started having problems with our heater because it would turn off, and then it was during this really cold weather. I went online, and then I went to their webpage to submit a claim. American Home Shield then sent me an email saying that the contractor will call. The person they sent to the house was polite and was nice to work around his schedule. He told me that they were busy, but he could make it to my house as soon as possible.

The contractor American Home Shield sent to fix my water heater has been absolutely wonderful. He came out twice and I was charged for the first call. He came out once last week and adjusted the thermostat in the water heater, and that made a cool shower lukewarm. But the hot water in the master bathroom shower is still not hot enough. The tech came back out and said that the water heater is 10 years old and it only has one heating element in it where most have two. That was the best he could do. He also said that American Home Shield would refuse to replace the water heater because the water temp and all the other faucets in the house are okay. Considering I’m the one that pays for their service, it is frustrating. I really need to be able to take a hot shower and I’m probably gonna end up replacing the water heater myself. The coverage has been wonderful for other things though.

I had an issue with my oven not heating. I went online and filed a claim to American Home Shield and it went well. They sent a tech out in two days and I was satisfied with his service. He replaced the burner and it has been working fine since the repair.

Heat wouldn’t stop coming from the boiler and it was overheating the property. It would not shut off even if I shut off the thermostat. I had to manually shut off the circulator valve. The contractor that American Home Shield chose was gonna come right away but it wasn’t an emergency and we were having other issues because of the weather. I told them they didn’t have to come out right away. So, they came within five days.

When I flushed the toilet in the big bathroom, the tank wouldn't flow back up and the sink was stuck up. I submitted a claim over the telephone, but I wasn't too pleased with the service I had with the contractor American Home Shield sent. The tech came out and did the toilet within five minutes but he had to go out and buy the parts for the sink, but the store didn't have it. He had it in the office, so he told me to allow him back the next morning to fix the sink. But after 12:30, he was no show. I called the company and they said he was not gonna make it that day. I was very disappointed.