American Home Shield Reviews

I usually filed my claims with AHS online and that was very easy. The contractors were good and wasted no time. They called me and came immediately, and they were able to complete the repair on the same day. Recently, the refrigerator was making a loud, weird noise and I submitted a claim. The tech was on time and did a good job. He replaced the part that was making a noise. The performance of the refrigerator has been good and there has been no noise since the repair. But I had problem before with the reps because of the water heater for the other house that we have. There was a little bit of chaos with that one, but we sorted it out. This time, though, it was very good dealing with the reps.

A pipe from the kitchen to the sewer was full of grease, but not totally clogged. It got gunk in it, but water could still go through it. I submitted a claim online with American Home Shield and they sent Ally Plumbing out. When the plumber came to my house, he said that it wasn’t covered since it wasn’t completely clogged up. He also said that they could fix it for me, so I told him to go ahead. I had to pay the plumber the full price plus the $75 that American Home Shield charged to my credit card just to register a claim. My gripe was with paying the $75 because AHS did not cover the problem. And I didn’t understand that I could call them to see if the problem I was having was covered because I got a printout of the contract, but it wasn’t very clear.

We had a clogged toilet and it took four visits for the contractor to finally fix that. Something was stuck in the P trap and they got it unstuck once but there had been a toy or something in there because it kept clogging back up. But the contractor was fine. My experience with him was easy and simple, efficient and fast. I also did a claim for my washing machine which wouldn't drain. The contractor came and fixed it one shot. It's all good now but it wasn't covered. On the other hand, submitting claims with American Home Shield online is very easy.

The heater's capacitor was old and it went bad. I called American Home Shield to file a claim. But there was a little hiccup at first. The person that I talked to didn't have English as his first language so I couldn't understand him. It was hard but it worked out. AHS got me a contractor, ATR Heating & Cooling, the very next day. A guy from ATR came and he was really nice and professional. He took his time to tell me exactly what was wrong with the unit and he showed me what the capacitor looked like and what it should look like. He was able to diagnose the problem and explain it too so that way I would understand. He replaced the part that went bad and got the unit working again. It was pretty cold that week so that was nice. He did a good job and the heater works great now. AHS' service went well. I would recommend them to other people and I have actually done that.

When our water heater had stopped working, I submitted a claim with American Home Shield over the phone wherein the process was not difficult to get started, considering that we discovered the problem Sunday morning. A plumber was sent out and he came on Monday. He determined that the issue was not within the plumbing structure, but it was actually the power cord from the water heater. The heater used a three-pronged plug to plug into the wall, and the problem was where the socket and the plug came together. So, he said he couldn't fix it. He reported back to AHS and they sent out the electrician, who came on Tuesday and fixed the water heater.

I wasn’t getting any heat in the house and it was cold. American Home Shield sent the contractor, Sevier Climate Control for that. They were very professional and they identified themselves when they came in. They then went upstairs, did something to the furnace and fixed it.

Our recent experience with American Home Shield was very good. My water heater went out and was leaking water. The man from White Mountain Heating and Cooling was very cooperative. He knew what he was doing, and he did a fantastic job. He ordered the part, called me and let me know when he was coming. He brought the new part and replaced it. Since then, there has been no water leak or anything at all on the heater. It seems like it has been working better than it did before.

I called American Home Shield on a Tuesday for a claim on my heater. However, I kept waiting for their contractor, Virginia Heating to call me. Their guy never called so I called and left him a message. He finally called back Wednesday and said that his phone was down. He also told me that the quickest he could get out would be on the next Tuesday. I asked him if he realized what the temp was and he said "yeah". Luckily, I had to end up going by two space heaters to keep us warm in the room we were in. American Home Shield needs to start trying to get some companies that are within the town of their policyholders. There are places like Cundiff and Southern Air in my hometown. Instead, the company they got was coming out of Rustburg, Virginia.

My toilet was stopped up and I called American Home Shield and the contractors that they sent were fine. We keep having this problem of a stopped up toilet though and somebody needs to do something to get the problem fixed rather than us having to deal with a stopped up toilet. We just had it fixed last week and it's stopped up again. This has been going on for about two years. But, other than that, American Home Shield’s service is fine. They’ve been nothing but nice.

My microwave and dryer went at the same time. Our microwave, every time you open up the door, it just came on without having to push any buttons. When I open up the door, it'd just start cooking. And if I put something in and shut the door, it'd go off. But when I push the buttons and then hit start, it starts. My wife called American Home Shield to submit a claim and they sent us an email with Bell's Appliance on it within 48 hours. Bell's Appliance contacted us and then, we set time for them to come out and they came within a week. We just put in a request to call 30 minutes out to make sure somebody was here or somebody was able to get here. Once they got here, they were very professional. They assessed the issue and they went and did their thing. They let us know what their report was on what they saw. And then, we just went from there.

My husband and I are both retired and we're almost 70. Being older, it's nice to have something that we can depend on. American Home Shield is a good insurance policy and they're quality people. I sent them a claim for my dryer online and the site was direct and very easy to use. Their contractor then called and asked me what kind of appliance it was and they sent somebody specifically for that, which was great. So, they were knowledgeable about the appliance. That was on a Friday, and then they came out on Monday. They brought a part for the dyer and then it was working. They fixed it completely. They didn't keep us without a dryer which was great.

I submitted a claim online to American Home Shield since the washing machine wasn’t completing its cycle and generally, it takes a week at the most to get a contractor out. In this case, Rob’s Appliance Service contacted us within a couple of days. We’ve had the repair person a couple of times and there has been no problems. He came and knew what was wrong. He ordered the part which took a week and he came back and fixed the washing machine. It’s working fine now. I’ve been with AHS for four years and they have been reliable and trustworthy.

When I submit claims to American Home Shield, I call and then follow up online. When the washer went out, I used the online site and it was just as easy. The contractor was dispatched quickly and he took time to check it all out and explained what he thought it was. He was gonna go back and get with AHS who decided that it wasn’t worth the cost. I went down the next day and bought one as a replacement. Then, I submitted my receipt to AHS and they gave me a check in about a week. So far, the experience with them has been good and we tell people about AHS, even our kids.

I submitted a claim with American Home Shield for my garbage disposal as it wasn’t working properly and was leaking. Submitting the claim was simple. I also had a quick interaction with the contractor. I showed him what the issue was and he agreed to replace the garbage disposal. It took about 30 minutes, and that was it. They asked for a picture of the garbage disposal that I had already, including the model number, and everything has been good since then.

I have had experiences with AHS which were not as great as my last experience. When my air conditioner went out, they came out, but it was two weeks until they could find the part. I was without an air conditioner for two weeks. More recently, my furnace was not working and it was 17 below 0. I called American Home Shield to submit the claim and the process was very simple. I called by 7:30 in the morning and the contractor was there by 9:30 in the morning. The service was great and he had my furnace up and going in an hour.

We moved into this house and then the dishwasher stopped working. I can't live without a dishwasher. However, it was one of those hard things that are intermittent. One day, the dishwasher would work just okay, and I'd run it and I say “Well, maybe it’s gonna start working again.” But all of a sudden, it just stops working. I submitted a claim online to American Home Shield. It was hard to get a hold of them on the phone. It was a long wait. They sent out someone from Diaz N Sons Appliance Service who diagnosed the issue, ordered me a new motor and a pump. Now it’s working perfectly. I was happy.

We had multiple appliance issues. The oven didn't heat, the dishwasher's motor was gone, and the tray of the icebox was broken. We submitted the three claims in one ticket over the phone. The reps we spoke with were very polite, kind and helpful. Gen Tech Appliance Repair was sent out and they had to order parts for the three appliances and come back. Everything was fixed in less than a week. They were very nice, professional and timely, and we were very satisfied with them. The quality of the repairs was excellent. We have been with American Home Shield for almost two years now and it has been a very good service. We were pleased with the work they've done with everything. It went very smooth.

The water heater wasn’t heating the water anymore. We called American Home Shield and spoke with a representative. We were given a new water heater. It was installed and it has been operating very well since then. Having a warranty on our property is valuable when we need it and American Home Shield is there to help.

I called American Home Shield to submit a claim for the drain in the utility room that got clogged. The filing process was quick and seamless. A guy then came and he did his job. He even took out some of the water that was down in the basement. I also loved the way he did no conversation. He just did his work and left. That was all I wanted. I'm glad I have an American Home Shield warranty.

My bank account was charged $80.06 by AHS. I called and asked why since I pay $66.17 (which had increased over the course of years I've had this warranty) a month for my home warranty. They claim it is a service call fee. I have only ever paid $70 for those. They informed me it's $75, and now my state charges sales tax on top of that. I asked when was I supposed to be informed of that? They responded with "I don't know." I will be looking for a new home warranty company on Monday.

We recently experienced issues with our furnace. It was sending out cold air rather than warm air. American Home Warranty arranged for a technician to service our furnace right away. They lived up totally to their agreement. We paid for the service call only. They were very courteous, professional, and really provided A+ service. I will recommend American Home Shield to all my family, and friends.

Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling), did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues.

We had a problem with the garbage disposal so I submitted a claim to American Home Shield. I called them and after about four days, a tech came out. He was knowledgeable and he did the job well. After the repair, the garbage disposal has been fine. Going without it for about four days sucked, but when the tech fixed it, it helped a lot. I would recommend AHS to anybody who would buy a used home because a lot of times, you don’t know what you’re getting into. I know the inspectors are supposed to do their job and inspect it. But little things go wrong. I would also tell others that AHS is worth looking into for sure.

I normally go online to submit claims, and the website is pretty easy. The contractors came out the next day, and they were great. Everything has been operating great since then.

Our heater quit and it was freezing. I went online and filed a claim to American Home Shield, and I got a call from the furnace guy very quickly. He was efficient, polite and lovely, and I was very happy. He came out and said that it may work for a little bit, but that it was something that was gonna continue, which then went bad again. He replaced our furnace and had to do some additional work to vent it out the side of our house, which was our financial responsibility. We're now nice and warm in the snow season so the experience has been great.

AHS' usually very prompt when I call in for a claim. They would ask us for the account number and they would get the job done. When we called for the heating in my living room, it happened on the coldest weekend. But by that Monday, Sean Electric called us, so they took care of it right away. The technician was very good, efficient, neat and friendly. He looked at the baseboard heating and the radiators were burned out. He knew what he had to do to correct the problem and was very careful not to damage anything in the house. I have parqueted floors and wooden walls so he just didn’t rip anything off.

We were smelling gas coming from the furnace and there was also a leak. I used American Home Shield's online service to file a claim. It was simple except it's confusing when you own multiple properties such as myself. When you're trying to submit a claim for the first time, it's set to a default location. And so, if you need to submit a new claim instead of there being a dropdown that you can select other properties and continue on, you have to back out and then start all over. So, it's not convenient in that way. If you have just one property, it's straightforward. Also, if you're filing for the first time, then it's not really that great of an experience because it takes you to an area of the site where you would have had previous claims and you haven't set up an initial claim first.

We heard from vendors that we worked with that American Home Shield is the best home warranty company, that they approve work to be done. Most other home warranty companies say that they cover things but they don't. They try to find loopholes, but American Home Shield doesn't. So far, I only had one claim and AHS sent out an AC company that has negative reviews. They were a terrible company.

When I submit my claims to American Home Shield, I do it online. It's easier. I submitted one for my stove that stopped working, and they sent A & L Appliance out. It took them a little over a week to come out. But that was their normal ETA and that was what they had available. They were professional. They had to order the parts and the repair took two weeks. Everything is working fine now since the repair.

I had a claim with the vent and the contractor who came out to fix the issue was excellent and very educational. Their response time was good this time. My only complaint with AHS is sometimes for them to find somebody to do certain things. We’ve had a plumbing and a pool claim that took a long time. I had to call back to find out what happened to the claims. Nevertheless, we love American Home Shield. We are selling our house and transferring what’s left to another customer, and then we will be getting one for our next house.

The garbage disposal had gone out and it was leaking. I submitted the claim online and the website was very easy to use so I didn’t have any problems. We scheduled the appointment at night then American Home Shield called us the next day and they sent Advanced Home Services the day after that. The tech that came out was great, professional, was in and out and took care of the problem. He was at my house for about 15 minutes.

American Home Shield is nice to have. When one of our air conditioning units was frozen over, we called them and they sent out Barstow & Sons Heating and Cooling. I had a great interaction with their technician. We were told what they needed to do, accessed everything they needed to access and got it done. They were able to get it repaired in one visit and so far, everything has been working well.

We have not had any issues whether we call or go online when we submit a claim but my husband did the last one online. It was easier and more convenient, and in about a day or two, we would get a response. If we have any problems, the contractors would call him when they are on their way over. We had a claim with American Home Shield for the ice maker of the refrigerator which wasn't working and for the furnace that was making some noises. We weren't sure if the furnace needed to be replaced or just what was needed to be done. Plus, it had to be cleaned out and a few other things done to it. The contractors did a good job and made sure things were satisfactory. They took care of the issues on the same day. All were done fast and good and we had no problems. Both were taken care of and the ice maker works fine now, so my husband and I are both satisfied. I'd recommend American Home Shield.

I've had American Home Shield for over 20 years but their service is getting down every day. They used to be very good, but not anymore. When I had a hole in my sink and I called them, the guy who picked up the phone could not speak proper English. I told him not to send any plumber if AHS wouldn't replace or fix the bathroom. The AHS rep said that it is covered, but when the plumber came, he said that they don’t cover it. The rep should have said right away that they don't cover it when I asked, so then I could have hired somebody else. I have two houses with AHS. Why am I paying if nothing is covered? Also, it's always very hard to reach them. I was on the phone for a whole 90 minutes. I'm not gonna use AHS. I already cancelled mine and I still have one for my personal home. I want to cancel that too.

Submitting a claim with American Home Shield has been very easy. I’ve done two things with them, which both have been fine from their end, and I paid the $75 over the phone, so I didn't wait until after the people had come. And, that has worked out very well. The first claim I had was for the water heater. I noticed that when the plumbing company came out, they had certain repairs they had to call American Home Sheild to get authorization. Then, they ended up coming out three times for the water heater before they got the parts. Every time they came out though, they were very polite. American Home Shield then evidently felt it could be repaired and it didn't have to be replaced. The plumbing company did a great job and I was very pleased with them.

I had a problem with my furnace and I called American Home Shield over the phone. Submitting a claim was easy. The techs who came over did a good job. They were respectful and did the job. First, they checked out the furnace. They thought they had fixed it but then I had to call them back. They came back as soon as they could and did the repairs. The furnace has been working ever since. American Home Shield is a good company and I recommend them all the time.

Overall, I'm happy with American Home Shield. There had been very disappointing times and there were times that you'd get a rude representative. It was also hard to get a hold of them. There's so much wait sometimes, and sometimes it's okay. Other than that, not bad at all. Recently my air conditioning wasn’t cooling at all. I submitted my claim to AHS over the phone. The contractor who came out to do the service was from Burrows and Company and he was very good. They have to order some parts and he said it takes a week or two weeks. I'm still waiting for someone to come back and do the repairs.

I had a leak in my fridge and I submitted a claim for it to American Home Shield. I did it online and the site was fine. The techs from Hotshot Appliance who came out to fix the issue were able to do that in one visit. However, they kinda broke the clip on my panel and so I can't close it anymore. But I don't blame them because the panel is already old. Still, everything has been okay after the repair.

Both my water closets were out on me and I called American Home Shield. The rep was very professional and he set up an appointment with a plumber. One of the water closets was leaking around the seal, but it turned out that it was leaking in three different places. The plumber couldn’t do anything on the other one too because it was my son who broke the tank lid on it. Other than that, he did a good job. I’ve been with AHS for a year and this was the first claim I’ve had. Hopefully, I won’t have a bunch. I would rather be running than broke down. I’m thankful to AHS for the service. They seemed to be without a hassle.

We filed an online claim for a clogged pipe going into the sewer line and American Home Shield's site was fine. The contractor who came was a nice guy, but he didn't fix the problem. He did the whole report and told us that the wall wasn't covered so we paid out of pocket to have the problem fixed. Still, this happened just that one time.

We usually go online and submit a repair request with American Home Shield. And then, we get a text and an email. When the furnace was just blowing cold air and the house was cold, submitting a claim for it went fine. The contractor who came out was helpful. He came and went upstairs. He checked the furnace out, did a couple of things, and then got the furnace running quickly. It was a very good experience and everything seems to be fine. We've had good experiences and bad experiences with AHS. The furnace was a simple fix. It seems like when it's a simple thing, it goes smoothly. But when there is a major issue then it takes a little time to get it cleared up. We had a dishwasher issue that dragged on for two to three months trying to get that worked out. So, that was a bit frustrating. But all in all, AHS is a good service, and it's easy to use.

Having American Home Shield is definitely worth the investment. I had a pressure regulator valve that had gone bad and needed to be replaced. I submitted a claim to American Home Shield through the website as it's more convenient than calling. You don’t have to wait to dial; you just go straight to the web and knock it out. I got a response back the next day and the contractor was ready as soon as possible. But, I ended up doing about a week for my convenience. The guy who came to our house was great. He came in and I talked him through what I had and what the issue was. He did an examination himself and then knocked out the repair. The whole thing was probably within an hour.

I got a plumbing issue and I called American Home Shield to submit my claim. The technicians that they sent out were excellent. The only thing that I would additionally say is to reduce their premiums because they’re pretty high. Also, they need to reduce the wait time on phone calls. Still, overall, I would recommend AHS.

I like submitting a claim online. The computer is a lot more concise and easier to use. American Home Shield also has a direct contact via the computer. Sometimes, when I'm trying to call somebody over the phone, either the line is busy or no one is there. But I've never had a problem with any of the techs who come over. They're all very professional and friendly. I've been very pleased. We've had the techs out for the hot water heater, the dishwasher, the air conditioner compressor, toilets and the dishwasher in the kitchen, and they’ve always done extremely a good job for us. We could talk to them and we don’t get the feeling like they're holier-than-thou.

American Home Shield has been great. We had a different home warranty company, and we switched to AHS. With the one that we had before, we had a repair done at one point, and we really didn’t like the person that they sent. They weren't very professional, and they seemed to be looking for excuses not to do work. I called AHS for our dishwasher and I spoke to a person, but I didn’t book anything that day because it had something to do with the weekend. So, we ended up calling back on Monday, and then doing that through the automated system and booking through it as well. They booked us for one or two days in the future, but then they got a cancellation and sent someone immediately.

My oven wasn’t working. I submitted the claim with American Home Shield online and that process was easy. The contractor sent by AHS had to replace the control panel. The tech came very quickly the first time, but it took him a while to get the part. He seemed to be very good and knowledgeable, though, about what the problem was and he knew it right away. The oven has been working fine since the repair. A couple of years ago, however, I called AHS about my water heater and they couldn’t send anybody out sooner, so I had to call someone else. Still, everything has been good with AHS.

The concern I have is that I have a dishwasher that has been repaired four times within two years and a different tech keeps replacing the same part. According to AHS policy, they will continue this process as long as the tech says the appliance is repairable regardless of the number of times the appliance has been repaired. Each time I submit a request for service for this dishwasher, it costs me a day of work, $75 for the service, and in one instance a rude tech.

American Home Shield use to be a good company. I have had them for over 15 years. Now when my appliances break down, they insist on piecing the items together. I have a refrigerator that clearly is old and beyond repair. However, they keep sending a technician out to piece the parts back together, causing me much time off work for each time they had to come out. So far we on our 3rd try within 4 months, which for me is 8 hours of work, 24 hours of lost wages. The other problem with this company is the long wait time to speak to someone. Each time I call, I am on hold for at least 30 minutes waiting for customer service, and another 40 plus minutes if you want to talk to a supervisor to resolve the issue. I recommend don't waste your time with this company, they have gone downhill and they no longer care about their customers.

I called American Home Shield to file a claim for a main sewer line clog on Monday. The initial plumber sent by AHS came out on Tuesday but could not clear the line clog and said someone else would need to be sent out. He left the cap off of the access port in the garage so sewage backed up into my garage, which I had to clean up. The second plumber did not come out until Wednesday afternoon. He also could not clear the clog and said the line needed to be hydro jetted and he did not have the proper equipment. He left spilled sewage around the access port in the garage when he left.

This is a simple repair of a dryer. Dryer takes too long to dry (1.5 hours for a couple of towels). Dryer service contractor came said the hose was crimped and fixed it, cleaned out lint trapped from hose and inside dryer. They completed their part of the job and stated still need another type of contractor to come out that can blow out vent from dryer to outside to complete the job and get dryer working properly. Pretty simple! This is what he reported back to AHS. Called AHS and they can't find my account. Found my service call but can't do anything with it because they can't find my account. Call back in 4 days. WHAT? I have to wait because their system error.

My sump pump broke on New Year's Eve after a technician previously came out and "fixed" it. My basement was flooded. Needless to say, I had to call and get authorization to have another tech come out on NEW YEAR'S Eve. Was on hold for 55 minutes just to get a rep on the line who told me to call back on January 2 because he couldn't get all the information he needed at that time. Called on January 2 and was told to email my invoice and proof of payment in order to receive reimbursement in 10-14 days. Got a confirmation email but heard nothing after that. I called back on January 21 (on hold 45+ minutes) to get a status and was told that they didn't have any record of receiving my email (even though I received a confirmation email on 1/2).

I've had problems with an oven for over 5 months. The first contractor AHS sent out took over 2 months to repair it. It stopped working again 2 months later. AHS tried to send the same contractor out, but after waiting 3 days for an appointment, I asked for a different contractor, who arrived the next day. He ordered the part. A week later I called AHS to determine the status. I was told the part was ordered the previous day, 6 days after the contractor requested it. I was then told it would take another 7-10 business days for the part to get into the contractor's hands. That means I'll be without an oven for nearly one month before someone gets around to fixing it. That is unacceptable.

Morning: I’ve been with AHS for 17 years plus. Service was great back in the day, but times have changed. It appears AHS values their contractors more than customers and this isn't my first encounter with feeling this way. I have been living with no hot water since Sunday. I've have been the initiator with making all the calls back and forth between a long wait on the line with AHS and the answering machine at the contractor’s office. Conclusion the right hand doesn’t know what the left hand is doing. Why have I made all the calls and still no results as I boil pots of water and see that my account has been deducted for $100 and pray that my pipes will thaw with no further damage.

I file claims with AHS over the phone through an automatic system. It's an easy process but I always prefer to talk with a live person. The contractor they send out are very quick to respond. I really like them. Recently, there was a water leak on the kitchen from the faucet. They replaced a pipe that comes in and out of the faucet. But I need them to come back because they didn’t finish the work. The water is not leaking but the part that was broken is still broken and there is no guarantee that the new pipe they installed will not get damaged again because the plastic part is not replaced. Other than that, I would recommend them.

My heating unit wouldn't operate and getting the claim process with American Home Shield started was easy. I submitted two claims and I did the first claim over the internet, and I called on the second one. The contractor assisted me in every way he could. He flipped some switches, checked everything and started the heating unit to work. It has been performing well since the repair. This was my first experience with American Home Shield, and it was great. They were comfortable and easy to deal with. I was hesitant about doing it, but this would have been a big expense if I had to do it on my own.

My spa heater was not working and so I went online and filed a claim with American Home Shield. That process was simple and the site is very user-friendly. They then sent Expert Pools out and I was really pleased with them. They seemed very knowledgeable and professional. While I'm still having them come back to fix the spa heater, the issue ended up being not covered by AHS. It's really hard to know what AHS covers and what they do not. We just have to read the fine print as we wouldn't find out until after they paid a service fee for someone to come out. Even so, American Home Shield runs really well and the people that have come out have been good.

I've been with American Home Shield for about two years now. When I submit my claims to them, I do it online as it's easier and faster. Their customer service is very good. I've also had good interactions with the contractors that they've sent out. With our claim for the washing machine that needed to be repaired, it wasn't decided and I had to call back to see what was going on because I found out that the reason the washing machine was banging and making a sound was that the bearings had to be replaced. So, the contractors coming from American Home Shield had to be contacted back, which nobody did. I had to call American Home Shield to find out that the washing machine was just being replaced.

Our AC wasn't cooling. Its line was icy. I went online and filed a claim with American Home Shield and their site was very user-friendly. Harkins was assigned to my claim and they were great. They called me almost immediately when I put the order in and they came out very quickly as well. The workers who came were also knowledgeable. A few summers ago, I had a lot of issues with a company that had workers who didn't know what they were doing. Every time they would come back, they wouldn't actually fix the problem, and every time I would call back, they would say that a worker has been fired. It was not good. We're currently selling our house and I've called Harkins to do some work even if those are not under our AHS warranty.

I love American Home Shield’s website. Recently I submitted a claim at 11 o’clock at night for a heater issue. The heater would fire up and try to go but it would not maintain the heat to heat up the house. A tech from Advanced Cooling and Heating called the next morning and left me a message to call him back because I was not able to answer my phone. I called him back and he came out Saturday morning. He identified himself and asked what the problem was. He looked at the heater, fixed it and he was gone in 15 minutes. Since then, everything is working good. American Home Shield has been very responsive every time I use them. It is also easy for me to get someone out quickly.

On February 1st, I called American Home Shield because my downstairs sink and my upstairs bathtub were clogged. So, Street Plumbing & Rooter came out, and it was unclogged temporarily. And on February 8th, my bathtub upstairs clogged again, so I called them, and they sent the same technician, Joe, out. So, he unclogged it. And then they called and told me I owed them another $75, and I told them that that was a redo. So, he said it was something different. But I had my receipts here and on the recording where it was my bathtub clogged again. He came up first and unclogged it, and it wasn’t unclogged, so he came out again to unclog it.

In my most recent claim experience, Tom Melton Services was sent because I had water leaking from my ceiling light in my kitchen. I thought that I might've had a broken pipe. But after the gentleman looked around, came upstairs and checked out the bathroom and the lighting downstairs where the leak was, he came to the conclusion that the leak was caused by bad caulking in the tub. He let me know that that tub needed to be re-caulked and that was not something my contract covered as well as not something that he could do. I said, "That's fine," and I was glad to know that it was not something more serious. Everything worked out well.

Almost every piece of plumbing in the new house leaked. Water dripped from three faucets and two toilets didn't flush properly. In addition, a hose was rusted onto a washing machine feed. I submitted a claim to American Home Shield on the web. But the web interface didn't have enough choices so there was a follow-up phone call.

I had some problems with the heating regulator. I called American Home Shield and submitted a claim. The contractor called me and set up an appointment. The next day, the techs came out. After about four days, they replaced the parts. After the repair, my heater has been perfect.

We were selling our house and during the inspection, the inspectors found what they thought could be the plumbing issue. They thought it was a leak up on one of the sinks. I called American Home Shield and they responded pretty fast. Once I call and put the request in, a contractor calls me right away like the next day or sometimes on the day of. I then work with the contractor to schedule something based on my schedule. For my plumbing issue, a technician from M&E Plumbing came out to check but found that there was no issue. He said it was just a loose screw so he fixed that. There was also a stoppage in the upstairs bathroom and he said they'll stop it. They took care of whatever they needed to that day.

When my oven stopped working, I called American Home Shield's 1-800 number. The claims process was efficient and I love the contractor they sent out. All City Appliance has Saturday hours, so that works well. I don't have to take days off in order to get my service. My oven has been working so far since the last time they came out and replaced the part.

We had a sewage backup and filed a claim online to American Home Shield. Their website was pretty easy to use. Thereafter, H & K Plumbing came out and they were great. They’re really respectful and polite. They came once before for another plumbing issue and both times, they fixed the problem quickly. However, they told us that they were likely gonna have to do some actual work on the pipes in order to keep the problem from happening again. Still, things have been good so far since the repair. We recommend AHS to others.

The heater wasn't blowing any heat and we submitted a claim with American Home Shield. Everything was great. The contractor sent by AHS was Stanley Heating and AC, and this company was good. Once the claim had been filed, they contacted us that day. We got a notice from them right away and the next day they called to set up an appointment. The techs that came out were very nice and the repair went very smoothly. They looked at the heater and tried some things. But they didn't have a part and needed to order it. That took a week and then they came and installed the part. The heater has been working since the repair. In the three years or more that we've had our warranty with AHS, that was our first claim with them and the experience that we've had has been good. We may be calling them again soon since we have a problem with our pool filter.

My dishwasher always stinks. I submitted a claim online with American Home Shield and it was easy and quick. The technician who came out said my dishwasher was fine and it was running well. I'd just have to keep cleaning it. He was even surprised that it was clean. Then he told me that the line from my disposal was not arched enough and I think that's my issue, but I don't want to spend another 75 bucks to have somebody come out and tell me that they can't replace the disposal. Nevertheless, the technician was very helpful and nice. I asked questions and he gave me answers. I've never used the home warranty before, and it's a little intimidating, but I've had a wonderful experience with AHS.

There was a burned out breaker in the breaker box and it kept switching off. The tech who came out for was extremely professional and super personable. He was very thorough as well. He checked a bunch of stuff, found the problem and fixed it. I usually file a claim online. American Home Shield's website is very user-friendly. I'm satisfied with the coverage that AHS has provided in the past. I’ve used them for about 14 years now and I can’t imagine owning a home without that coverage.

Submitting my claim with American Home Shield was very easy. When the heat was not blowing, I called them and explained to them what the problem was. It usually takes three minutes to get ahold of a rep. Sometimes, it's immediately. The rep set me up with the company and they were going to send the contractor out the next day, but my schedule did not allow that to happen. I was able to set up a schedule that was going to work out for me. The contractor was very easy to talk to and deal with. He was awesome and very professional. He walked me through everything that he did. He had the part on his vehicle and it took him an hour to complete repair. I tell all my neighbors about AHS.

My experience with American Home Shield has been positive overall. I had an issue with an oven and I submitted the claim with them over the phone, and it was easy to get the claim process started. I had a guy who has come out to my house before and he has done a really good job. He was very nice and very reliable. The oven has been working fine since the repair, but if I had anything that happened again, I would want him to come out and look at it. I also had a plumbing issue prior to him and sometimes, I've had some vendors that have been hired to come that have not been good, and I've called American Home Shield and said that I don't want them to come anymore.

A contractor from American Home Shield came Thursday and looked at my refrigerator. He said I needed a thermostat and he would call it into AHS. It took three weeks before the part came in but they finally installed it after. The length of time was an issue for me but everybody did a good job. The reps and the contractors were nice and courteous and they tried to do everything they could.

When I pulled up American Home Shield online, it came on my phone as file a claim. It went off from my cellphone number and they pulled up everything and asked if it was me. I’m a real estate agent, so I know which companies are notorious for having long phone lines. HSA and American Home Shield both seemed to have long phone lines. They could take up to 45 minutes for somebody to pick up the phone and I didn’t wanna deal with that.

I had 2 plumbing claims where the first one was in January for a sink clog and the second one was a week or two later for a leak in the drain under the sink. I went online and scheduled the repair. Navigating the American Home Shield website was easy and a contractor was dispatched within 2 days. When the contractor arrived, we had a good interaction and he told me what he was gonna do. He had to cut off a piece on the pipe, make a connection, and then re-plumb. Everything has been operating perfectly since the repair and I didn't have to put a pan under the kitchen sink anymore. I was completely satisfied with both the plumber and American Home Shield.

When we first got American Home Shield and our air conditioner wasn’t working, the company they sent kept coming out and putting the wrong parts. Plus, they used generic parts. We were out of air for 30 days. It was very aggravating and a horrible disappointment with AHS. They should make sure they verify the correct parts and equipment.

There was a problem with the heater and I submitted a claim for it with American Home Shield over the phone. They are always very kind on the phone and they try to help. They have a good selection of contractors too. The company who came out was able to fix the problem and I was really happy with the service.

Updated on 04/06/2019: Proven Professional, the company who had gotten my claim, came out in January and the invoice that came from them has the invoice number and the authorization from American Home Shield. It also says that the water heater located in the crawl space had not been heating water properly. It was taking a while to get hot and they noticed a leak at the water heater. The top was rusted out and the expansion tank was damaged as well. That was on January 21st. After they changed the valves, they told us to call back if it didn't work so it can get replaced. It didn’t work, so on February 19th, I called them back out and they replaced the water heater. I paid for the expansion tank and some valves, which AHS said were covered. Proven Professional tried to act like the expansion tank was not damaged.

I bought 2 years of coverage and have needed to servicing of my place 3 times. The first and third time they sent great professionals- they were timely and got the job done easily. The second time, they initially connected me with a company that didn’t show for the appointment time. Then when it was rescheduled they sent someone who couldn’t fix the problem. I contacted AHS about this frustration so they connected me with a different company that was great! So, three out of four good experiences. I like that I don’t have to search Yelp pages for any servicing professionals because it’s hard to tell who is good or not. I much prefer to have AHS send someone who they have vetted.

I have three houses and three contracts with American Home Shield. I had my first claim for the air-condition and it was easy submitting it online. We had a company that said they know about the oil furnace but when the tech came, he didn't know. We changed the company and the last guy that came out was good. It took him less than 30 minutes to fix everything.

I have been a customer for 3 years. On a Monday I found myself without water. I filed a report at 0800 to have service person look at my well. I was sent an automated email and I would hear from a service company in 24 hours. 3 days later I get a call from the service person to set up an appointment possibly Friday. How is a family suppose to survive without WATER for 5 days? I had a local well company fix the problem which turned out to be the well pump. Now AHS REFUSES TO REIMBURSE ME.

My old water heater was going and my toilet needed a new seal. I called American Home Shield to submit a claim and a tech from Rapp's Heating & AC came out within 48 hours. He was very professional and friendly and I felt confident that he wasn't going to take advantage of the fact that I had a home warranty. The toilet's fine now and a water heater will be installed on Tuesday. I was very pleased with my experience with AHS. I was wondering why I was taking out the home warranty all these years because I've never had to use it, but now that I've had to, it has more than paid for itself. People should get a home warranty, and American Home Shield would be great.

I am very pleased with American Home Shield on how quickly people respond. For a week, our furnace was starting very long after we turned up the heat and then finally, it wouldn't turn on and blow heat. I filed a claim online and within 10 minutes, I got a response from someone. At 3:00 PM that day, someone came out. My son-in-law, however, had by accident done the right thing and the unit started working, so the guy didn't have to do anything to fix the issue, but he still cleaned the furnace and checked to make sure everything was okay.

When I had a plumbing issue, I submitted a claim to American Home Shield over the phone. The phone service was terrible though. I had to wait for about an hour before someone picked up. Still, once I was able to get in touch with someone, it’s okay. Getting someone here to look at my issue wasn't very quick at all though, considering it took about a week for Steve Appliance to get here. Even so, since the repair, everything has been fine.

My kitchen sink was clogged. I submitted my claim online to American Home Shield. Their online site was very user-friendly. They sent out MSE Plumbing. They’ve sent them out in the past, and I’ve always been pleased.

When I had no hot water, I submitted a claim with American Home Shield over the phone. Their contractor, Plumbing Works, couldn't come until the following Monday so we didn't have hot water on the weekend. Then they came out and they were a very good company. Their technician was wonderful. They replaced the elements because they were burned out. In general, when AHS provided people from outside the area, our experiences were terrible. But when they provided me with someone that’s local, it has always been good.

The water heater was leaking, so I called American Home Shield to submit a claim. The girl set up the appointment, someone called me and they came out the next day and looked at everything. Then after American Home Shield’s approval, they put the new water heater in, another young man came out to install it. They both were very professional and told me exactly what had to be done and took their time installing it correctly. The new water heater is wonderful.

I've had American Home Shield on this home for at least a year and half and in the previous home, off and on, for over 10 years. So far, my experience with them has been good. Recently, the compressor of my refrigerator went out. I filed a claim online and it was an easy experience. They'd normally contact me within the next business day, depending on when I put the claim in. The techs that came out were friendly, pleasant, kind and courteous. They were very informative and they communicated well. They kept me up-to-date as to when the part got to their shop and when they were able to schedule to come out. However, it took a week for them to come out and an additional week for the compressor to come in, and a couple more days for them to come out and install the compressor. So, I was without a refrigerator for two weeks. Nonetheless, the refrigerator is working fine now but I noticed that it's running a little louder than normal.

My refrigerator was not working. I called American Home Shield to submit a claim because it was kind of an emergency. It took them a few hours to get someone out to my home but it was a Saturday and they called quite a few people so I was not upset with the amount of time at all. The person they sent out from Areawide Advance Appliance Specialist was very nice and quickly diagnosed the problem. There was a switch that had been flipped and he fixed it. The refrigerator has been working great since the repair and I'm satisfied with my experience with American Home Shield.

The heat wasn’t working and submitting the claim for it with American Home Shield was very easy. The contractor came in the next morning and they were very discreet and they didn’t make a mess. The guys went up in the attic, fixed the problem and told me what it was. I fell asleep while they were there. They left and didn’t rob the house. Plus, the work they did was perfect. I'd recommend AHS to others.

When our pool pump heated up, I called American Home Shield's 1800 number and submitted a claim. The reps I talked to were excellent. Pro Pools LLC came out 24 hours after I filed the claim, which was very good, and they were able to fix the issue. There was just a little stick that was caught somewhere. We've had American Home Shield for eight years now and we've used them a lot. I wouldn't be without them.

My recent claim with American Home Shield went well. It was for a dishwasher issue and I filed online. Navigating through their website was good and the service was handled promptly. The guy who came in was very knowledgeable, technically sound and very professional. However, in my first year, I got the promotional rate of $35, and now I'm paying almost like $45. It would be great though if there could be any adjustment. Other than that, American Home Shield has been good so far and I am happy with them.

So far, we've been happy with American Home Shield. Initially, I got an email from Home Shield and another from another company, and I did my research. Home Shield seemed like they'd been around longer. So, I went with them because of reputation and what I read about them. I've been with them for over a year, and they've had good people come out to do repairs, so we haven't had any issues.

I had issues with the AC. I submitted a claim with American Home Shield and they sent out a contractor. To get everything fixed, the techs had to come out three times. But there was one day in between the times that they came out, so the repair took a total of five days. Every time they left, the AC was working. Then it would stop and they would come back out and resolve a separate issue with it. Nevertheless, it was a good experience and I’m very pleased with AHS' service.

My dishwasher didn't work. All the buttons on the panel didn't work. I filed a claim online with American Home Shield and their website was very helpful. I had to wait about 10 days but, finally, everything was done. They really did a good job. I was very happy with the service. I am very satisfied and I would recommend American Home Shield.

I have been with American Home Shield for about 12 years now and when submitting claims, I've done both online and over the phone. I prefer over the phone, however, it takes so long to do it because their line is so backed up. I can be on hold for half an hour or 45 minutes. It is easy doing online because it's quick. The website is very easy to navigate. They always get me a contractor right away, however, there are some contractors who are good, while some are not. Sometimes it works out, but sometimes it doesn't.

We had a power outage and it put the computer out on my refrigerator. I went on the computer and submitted the claim with American Home Shield, and the process was very easy. The contractor got there that day and he was great. He thoroughly searched the refrigerator and he had to get online because he didn’t know if he had to order a new part, but he was able to fix it without a new part. He went through customer service with Samsung and was able to fix it. He did a fantastic job and we were very pleased. The refrigerator has been working like a charm since the repair.

My furnace died and I started filing the claim over the phone, but then I had to go online and confirm. Air Doc Heating & Air Conditioning came out and their service was great. I’ve had problems with my air conditioning in the past 10 years and they’ve done really well. It was wild because I got my new furnace in and we had a cold snap up here in Chicago, and it wasn’t heating up the house. They fixed that. I have a second furnace upstairs that has been functioning okay until the cold snap so now I have to get a new one for upstairs. American Home Shield is okay so far and I have no complaints. I’d recommend them.

We've had American Home Shield for four years now and it's worth the money. So far, it's only the little things that we've had to call. Like two years ago, the dishwasher broke, and it's one of those things that it's not what if, it's when. Eventually, you will gonna need them, and I can't even count how many times I've had to call them for a problem with the pump on our in-ground pool.

I was having issues with my garage door. It wasn’t opening properly, which seems to be due to the capacitor being dead. I wanted someone to come and look at it, so I submitted a claim to American Home Shield and I did it online. It was very straightforward. I selected whatever issue I had and scheduled the appointment. When I submitted my work order, it went to the next site, which was the vendor site. However, after that, there was no clue or notification, which could advise me that the vendor is looking for a timeframe, which I gave. As there was no instruction, I clicked on the next button but it did not go to the next stage. That was slightly confusing. AHS should put a note to advise the consumer that they had just submitted and I that have to wait for their confirmation to move further.

We were running out of hot water and we shouldn’t have been. I submitted a claim to American Home Shield online and the website was great and user-friendly. The plumber came out and he realized that our hot water heater was set to a lower temperature and that we also had a sensor in our shower faucet that I didn't know about that was preventing further hot water from coming through. It was a double whammy. I would recommend AHS. However, we’re up for our renewal and the cost is at least $400 more for us to renew it. So, I’m a little upset about that. I don’t wanna pay what they’re asking and I don’t wanna not get it, so I’m sort of stuck.

My kitchen dimmer switch was overheating and I submitted the claim online to American Home Shield. The website worked fine and it was very easy to become familiar with. SunBelt Electric came and my friend said that the contractor was very responsive. She was very pleased with the service. I had an issue with a dishwasher in the past and that was taken care of as well. I would recommend American Home Shield.

My most recent claim with American Home Shield was for a stoppage. I submitted it online and it was easy, however, they weren't very quick to get somebody out. The area that they were sending a contractor from was over an hour away. AHS wasn’t pooling anybody locally which we have plenty of plumbers and stuff local. It would’ve been less time if we use somebody locally. But once the contractors were able to come out, it was good. I would still recommend AHS.

There was a leak and I called American Home Shield for a repair. They had sent Sirius and the technician determined the need for a whole new unit. At first, it was just gonna be a dispenser, which was leaking, and then the tech changed it to a whole new unit. It involved waiting for the part to come in. It was initially gonna be a two-week wait and it turned out to be a day or two shorter than the initial timeframe that was given. However, the technician who came out first noted on his work order to just replace the dispenser rather than the whole unit. That did not only caused confusion but a little disappointment too as we had water shooting out of the dispenser as well. To this day, that’s still an issue at hand that we had just been dealing with. But it was something that was supposed to have been replaced also.

The refrigerator was leaking and after I submitted a claim online to American Home Shield, the response was within half a day that somebody would be out. I had to be here when the contractor got here and call them back and forth but it was seamless. The contractor was excellent. He figured out what the problem was and tried to take care of it the best he could. He said he would be right back and he didn’t know if he could get parts. He came back in and told us that the refrigerator was too old so I should be getting a call from American Home Shield about a new one. They told me that I would hear from AHS by Friday, but I didn’t hear from them till today. I have to go purchase a refrigerator and then email them or fax them the invoice, and then they will send me a check within 10 days.

The heater was blowing out air, but it wasn’t hot. The claims process online was really simple and it took only a few hours for me to get a response. A contractor from Joe Cools was sent out, and he was wonderful. He opened up the unit and he said that it was due to some sort of a fire sensor and that there had been a buildup of carbon on the outside of that which is not uncommon. He detached the small sensor and he ran some sandpaper over it. He then reinstalled it and this thing fired right up.

I wish I could give this company negative stars. A complete headache, customer service reps who don't care and will hang up in your face and they will fight you to the death to keep from replacing anything that is "covered". They told me they do not have a corporate office so there is no one to listen to complaints. Please beware of the false advertising and do not spend your money with this scam of a company!

AHS did end up paying for some of the furnace replacement but only half. I still firmly believe they were responsible for the entire installation.

I called AHS this morning for my first claim. My hot water heater is leaking and needs to be replaced. I filed a claim online, and a plumber contacted me 2.5 hours later. They said they could come "look" at my water heater tomorrow afternoon, and this was still within their required 48 hours response time (the contractor response time is not indicated on the contract).

I made a claim to AHS for an inoperative tankless water heater. My contract covered tankless water heaters, however, AHS was not able to send a contractor to my house that had expertise on these types of units. They sent two different contractors and neither one knew enough to fix the problem. AHS delayed the process and then had the nerve to close my claim on their website without even checking to see if the unit had been fixed! I place multiple calls to AHS in an attempt to resolve the issue, however, their customer service is horrible! It is tough to even get through on the phone and usually placed on hold for 45 minutes to an hour! This is during normal business hours!

Have been members of AHS for many years now and are having a very negative experience how repair for dishwasher is being handled. AHS was notified on 2/2/2019 and has still not been repaired. When contacting technician, he won't call back, and voicemail is full. Have also contacted AHS and still no update. Wondering what the purpose is of having AHS when causing so much headache and that we have to spend so much time on trying to follow up for a service that should be quick and easy.

Furnace went out in December when it was very cold. AHS couldn’t send anyone out for 2 weeks. My furnace was completely broken after two different companies inspected and gave me quotes. It was going to be a full replacement. AHS sent a man to drive by our house but he didn’t come in and never inspected. We had another company looking at our unit and the AHS person said, "Oh never mind" and drove away. He didn’t speak to me the owner of the home. Since were without heat and AHS couldn’t send another person out for one week, we had the unit replaced.

I had a leak under the kitchen sink and I didn't know what it was from. I submitted a claim to American Home Shield and it was fairly easy to get it set up. However, their contractors had to come out two different times because of different issues. They had to turn the water off at the main building and then they had to order the right faucet because it was a single hole type. There were just several complications and it dragged out a while. Even so, it wasn't their fault and they were very efficient.

We really like American Home Shield and we are satisfied with them. When we sold our house in Florida and came here, we put the Shield on our big home in Florida. We paid for three years for the people who bought it and then we got them too when they didn’t offer one with our property. Then, over the weekend, we were without heat for over six hours. Our new furnace is about two and a half years and we tried to get heat. I did everything and got it going for a while. I turned the thermostat off, opened a little door and made sure that everything was set to auto then I shut it off. I thought the first time that I pushed it all the way to air conditioning and I was sure I did to make sure that the fan would run. Then, I switched it back on and turned up the thermostat. It came on but it didn’t shut off.

I had a plumbing issue. My toilet wasn't flushing right. When I submitted a claim to American Home Shield, it was easy and fast. I did it over the phone. While my interactions with the plumber went smoothly, the toilet still doesn't flush right.

The igniter on our gas oven went and the oven would not heat up. It would take about five to six hours just to get to 100 degrees up to 350. So I called American Home Shield and submitted a claim. The techs came and figured out the problem. They had to get a part but came back a couple of days later and fixed the oven. They have done a great job and we have had no problems. I recommend getting a home warranty for everybody and highly recommend AHS.

American Home Shield is phenomenal. I love them. I needed a water heater replaced, and I went to the bathroom in my tenant's unit and the water started pouring out. Within a few hours of filing a claim online, someone reached out to me. The contractor who came was polite, clean and on time. The communication was wonderful, but he casually offered a free inspection and gave me a proposal on what it would cost to replace a number of items. It's an older unit, and there are things we need to repair, which are on our list of things to do.

My refrigerator stopped working, and I filed a claim for it online. The process was very easy. The representatives at American Home Shield are very well. I have two contractors come out. The first one was from Brother's, and he was very professional and very courteous. He did a really great job of explaining what was going on and what I could expect in the next step. Then I had another one come out from Sears. He was not quite as professional, kind of curt, but I wouldn't describe it as a terrible experience.

The DE was going back into the pool so, my pool guy said that the filters were broken. I submitted a claim to American Home Shield online and it was very easy. Then, Knock Out Pools LLC came out and said that the filters were broken and all DE was going back into the pool, so they replaced the filters. Having a home warranty is very valuable and I would tell others to get American Home Shield.

American Home Shield does a good job. Every time I call them for something, they get the issue fixed. When my heater wasn’t working well, I put the claim online and the contractor came out quickly. He called me and said he was coming out here. He was really nice and did well. He explained to me what he was doing. I was pleased with him, and the heater is working well now.

The first claim I had with AHS was for a refrigerator which clogged up. The pan was overflowing so the techs cleaned that out. Then the next day, they came out for the washer and dryer. Something was wrong with the washer and that was fixed. I was very pleased with the service person that came out each time. She knew what was going on and took care of it.

My dishwasher stopped draining and flooded the kitchen. I submitted a claim to American Home Shield online and the tech that came out was great. He was friendly, pleasant, professional and competent. He fixed my problem right away and now the dishwasher works much better.

The heating unit was not working and when I filed the claim over the phone, the rep was great. They selected whichever company was next in line in my region, selected what type of payment I was gonna make and informed me that someone would call me back in 24 hours. But it was quicker. I was contacted in two hours. The technician from A-US Air Conditioning of Texas arrived on time and got it all fixed within one hour. He picked up the circuit board, came back and fixed it. He did an excellent job and the heater has been great since then.

My brother is a real estate agent and he recommended that we get American Home Shield or just a warranty program in general after we paid $7,000 to replace an air conditioner many years ago. We had American Home Shield for a while and then, my mother had OneGuard. She thought that I should try OneGuard so, I did for a couple of months and had an issue with a faucet. It took them two weeks to tell me they weren’t gonna cover it. I had them cancel my membership with OneGuard immediately and I went back to American Home Shield and I’ve been happy ever since.

Having an American Home Shield warranty is a good idea and so far, it has been pretty helpful to me. During the time that I spent in my rental unit, I noticed that the heat was not registering on the thermostat so I filed the claim. I've submitted claims online and the website has been good. I haven't had any trouble and the response time has been good. For this claim, the gentleman from Temprite was on time. I even had a phone call with him before he got there and since the repair, the thermostat has been working fine.

We had just purchased the house. Our real estate agent signed us up for the American Home Shield warranty and said that we definitely may want to get all of the locks re-keyed so that all the keys would be the changed and be different, and nobody else would have any of that. So, we filed a claim with AHS to replace some keys. The contractor was able to come out and help us within one or two days at the most. They were very professional and I would speak very highly of the way they did the job. Although my wife went about the claims process, I was there when the technician came day to day. The guy did a good job and I'm very content with his work. I've got nothing but high-rank comments and good things to say about him.

Even though the wait can sometimes be long, I call American Home Shield. I don't do it online because I feel like I need to explain the situation better. The faucet knob in the tub stopped. It moved left and right, then it cut off with hot water. It was somehow stuck on hot water, but the knob was just turning and it would spew out hot water regardless. The technician that came out from B&K Plumbing was fine. I've had them out before for other stuff. The service was very quick and they got everything taken care of, and there were no issues on that one. I would recommend American Home Shield.

The GFCI, an electric plug in the wall, would not reset that the garbage disposal that was plugged into. The garbage disposal turned off. It tripped the GFCI a couple of months ago, but I haven't had time to get somebody out here. When I tried to push the reset button, it wouldn’t reset, and the button wouldn’t even move. And it was not on the disposal, it was the electrical socket in the wall that wouldn’t reset. I submitted a claim to American Home Shield online. Their online site was very user friendly. Daniel, the technician, was very professional, nice and courteous. I had fine interactions with him. The only comment he made was he didn’t know what exactly was wrong until he got there. I remembered there was an area on the online site to click electrical but didn't remember seeing anything as far as what exactly is wrong. Other than that, I would recommend American Home Shield. This is the first time I've used them and everything went well.

The AHS rep did a great job when I called to submit a claim for my dryer. She was able to help me get something scheduled fairly quickly. The contractors called me and they came out the very next day. His service was really well. He was really courteous too. He was like a business, and he went in there and he fixed the noise, but they had to come back the next couple of days because the sensor wasn't working. Every time I would turn it on, it wasn't getting as warm. And then, after two minutes, it would cut off. And so, when I called him back, he said something about the sensor, when he went in to do something, something switched. But when he fixed it, it's been working perfectly. I love American Home Shield.

When we had a washing machine that went bad, A&P Appliance came out and it was fantastic dealing with them. The guy came to the door and even took his shoes off to come in. I told him he didn't have to worry about that but he said it was all right. He was very courteous and accommodating in answering all of our questions so they were topnotch. They evaluated and found out that there was a bearing in the washing machine that was too expensive to repair. So they went ahead and initiated us to go ahead and get a new washing machine through Home Shield.

We decided to call the insurance company to see if they would cover an issue with the pool and to move forward with other issues, and then I decided to call American Home Shield. The claims rep was outstanding. I wanted to file a claim for certain parts and she got my contract. She came back and said that she was gonna provide a phone number for the local contractor or they would call me within 24 hours. They scheduled an appointment and the technician came within the timeframe they provided. He replaced the cells for the motor and everything has been functioning fine. We were losing money because of the issue, so the repair was much needed.

My sink was backed up in the kitchen and I called American Home Shield. They hooked me up with NW Sundance. However, I had to wait nearly a week for them to get here. The rep told me that they were short of plumbers in Salem because NW Sundance is from Tigard which was a 30-minute drive. In the past, it usually takes a day or two which would not be any different if I call a plumber out of a phonebook. But, the contractor did a great job. He was in and out in less than an hour and he cleaned up underneath the sink even before he put stuff.

My toilet was leaking from underneath and I filed a claim with American Home Shield and paid for it online. I just clicked whatever it was that I needed, then it took about four days before they got someone out. The guy who came was super nice. He had to take my toilet completely off the ground but when he set it back down, it was not level. He didn't have the right sealant to seal it. If I sit down on it, it wobbles. This is an unfinished job and now, I'm gonna have to pay someone to come out and fix it.

I had a leak in my hot water heater. I called American Home Shield but I got the automated system and submitted the claim that way. They sent me a text saying I would be contacted within 24 hours by Proven Professional and they would make the appointment. Those folks also installed that water heater and they were very nice and friendly. They came out here and did a great job. The heater was repaired and it prevented water from leaking. Having the warranty is valuable and there's always someone I know I can call. With that, I would tell people to check into AHS.

American Home Shield's online claim submission could use some improvement. We submitted a claim due to a non-functioning heating system and it was not easy to get somebody to chat with you online. That's tough because the wait times on the phone are usually well over an hour. We then worked with a couple of AHS contractors on the issue. The first one came out quickly and was responsive the first time but their work didn’t fix the problem. After that, they weren’t very responsive. The second contractor that we used was great but he was located about an hour plus outside of Atlanta so scheduling was tough. It took about two months before we got the system replaced. That was in the middle of winter and so it was terrible. It was difficult to do anything. But now, the whole thing is resolved and we have an entirely new heating system.

We always have a great experience with American Home Shield. I submit claims over the phone but I have to wait a long time. The wait time is a bit longer than doing it with the computer. But that's how it goes. One time, my daughter lives on a home that I own and her microwave stopped working. She submitted the claim and the fellow from At Bay Appliances came. He replaced some type of a switch and it works fine now. One thing I really like is that the people, the craftsmen, the workers that American Home Shield uses are always really good. In fact, if I ever wanted any work done that isn’t covered under American Home Shield, I ask them for the name of say a plumber or an electrician.

When I submitted an AC claim to American Home Shield, I did it online and it was very easy and convenient. I put it on a Saturday morning, which was not business working hours, and I had phone calls come back on Monday. It was within 48 hours and it was great. The people from Joe's Cooling and Air asked for information on the maintenance and reviewed it. Their tech then checked every single thing. He noted that the unit was rusting and oil was dripping. He then gave us recommendations and told us that we should mainly check the systems. He was good about it. Since the repair, our air conditioning unit is working fine.

We call American Home Shield for service and their service is very good. But when I call, I have to wait at least 30 minutes and then I would get disconnected. Then, again, I have to wait and later when we talk with the people, they are very unprofessional and they don’t know anything. Some of the reps have a very bad accent and I don’t understand what they say. And some of them would tell me to give them my telephone number and we would wait. It's okay. We know that. But when I complained, a lady said they were very busy. I called them at 10 o'clock in the evening, at 7 o'clock in the morning, and 12 at o'clock at noon and they were busy. It's impossible. So, I feel that something is wrong. But the company is perfect, I love it. I've been a customer for many years. We had a claim for the sink and a rooter company did it. We also had for the main water leaking and then for the washing machine claim, the contractors are still waiting for a part.

When calling AHS I am often on hold for 10-15 minutes before speaking with a live person. I had a problem that was not corrected so I had to have a repair person come out a second time. They are charging me an additional $75.00 for the second trip even though the repair was not done correctly the first time. Their customer service staff speak in circles without answering specific questions. What a mess!!!

Honest review, not one filtered on the AHS website. Read the very fine print in this warranty - there are so many exclusions had I known before closing I would have shopped around. Some of the contractors they send will lie about work performed to make themselves look good to AHS, but you will still have a problem and/or and exclusion. It makes me very angry that they take advantage of consumers. This issue was a plumbing stoppage at 35 feet from the drain, which the technician told them he snaked through the toilet to 25 feet (which is not possible, BTW). This was my only request for service in two years and I was definitely taken advantage of -- I've paid $1,400 over two years to be denied over a trivial fine print issue. Now had the contractor brought the right equipment, that extra 10 feet wouldn't have been an issue to begin with. With my service call I have actually paid $1,475 and NO SERVICE. Buyer Beware!

As per my personal experience, dealing with a replacement of my wall oven since November (now February). Not only the long periods of times waiting for an associate to answer my calls, I'm very disappointed with the service provide by AHS. Just waiting for my contract to be over to get another company for my home warranty. Poor customer support. I sent an email through my account online with a complaint, but no one replied back.

We received our one year home warranty for our new home from our realtor as a gift for purchasing our home. After purchase of our home we did run into a few minor problems such as a water leak under the bathroom sink which was remedied by AHS and some electrical issues; outlets that were not functional that were remedied.

Please filter on their lowest ratings first on this website and you will see a significant number of 1 star ratings in the immediate past. Their custom service and the companies they contract with have gone down considerably in my opinion. I have (had) four contracts with them and on two occasions they have sent or tried to send very substandard companies with terrible reviews. One even made up issues that didn’t exists to try and squeeze more money out of me.

I requested service for a heat pump on January 19. It is now February 12 and we still have a non-working heat pump. Today, I logged my 4th call to AHS asking for help. As of now the part is scheduled to arrive on February 18. None of the people with whom I spoke were able to authorize expedited shipping on the needed parts. Finally, after 45 minutes on hold with no response, I gave up. I wonder how all of those well-trained, canned response givers would feel if their family had to endure one of the coldest months of the winter with no heat.

I made original call for repair on 2 appliances 5 days ago. 1st repair company AHS set me up with only repaired 1 of my appliances and they weren’t in this state! 2nd call I explained their error, "No problem," they said and made another apt. The 2nd apt was also set up with a company that only could repair 1 of my appliances! 3rd phone call...they now have me set up with the Brand company that manufactures our appliances, fabulous! The associate with broken English tells me to call and schedule with GE, fine I can do that. The next day I call, GE has no AHS reds to set your apt...really? Call 4, I call AHS, tell them they need to call, associate says he can’t get ahold of GE and call back tomorrow. Today 2/12/19 - call #5! AHS says they can’t get ahold of GE and they will call back in 2-3 hours??? I asked AHS rep if my experience is typical, her response, "YES" and then she hung up on Me! Purchasers be aware!

Worthless, I have a leak in my roof 7 months into buying my home and of course they don’t cover that. It’s a 3 year old roof. Customer service was extremely nice and I don’t blame the woman on the other end but I’m very disappointed and will never recommend this company.

I had main drain blockage, which is covered. Called in service and both of their contractors never called. I then called someone myself who came out right away and cleared the drain. I then called AHS to file claim and they refused to accept because I didn't pre-auth. So, their contractors never respond and instead of raw sewage I get it fixed, yet they won't stand behind their warranty. I will be shopping and will cancel AHS.

AHS has a stern policy on how things are done, it does not matter if you are in a negative 30 degrees temp and your furnace goes out, they will take their time to get things done, plus you get bonuses of RUDE customer service agents in Tennessee call center. I live in MN and during the Polar Vortex on Jan 30th my furnace broke and they finally replaced it Feb 7th. Imagine being in a cold house for over a week with two kids and the best I was offered was space heater reimbursement up to $125. There were times I was put on hold for over half an hour, there were also times I requested to speak with a supervisor hoping someone else will be able to look beyond the usual and take charge to get things going BUT it didn't not happen. I do not recommend this company.

I've had American Home Shield for about a little over a year now. Called in a request for service regarding toilet leaking in August. Sent tech out but tech refused to go under crawl space. Tech jiggled handle a little bit and flushed toilet twice, then said everything was fine. I receive a $125 service charge. I call and explain to billing that nothing was fixed that someone needed to come and fix the problem I had before it was worse. She put me on a brief hold and contacted the plumber they sent out then got back on the phone with me and told me that the plumber said that everything was fixed and they wanted their $125 service call charge.

Over the weekend I opened a service request ($100) and decided to cancel it, because the issue is intermittent and we were going to check for a fix (not a Band-Aid, like they did last time I called for the same issue), I canceled the request and it said I would receive a credit within 48 hours... The credit never happened. I called into them and found out that although their website gave me a message stating it would automatically credit me back in 48 hours - you have to actually call in and have them send a request to their accounting department to handle it... VERY MISLEADING! I'm in the electronic payment business and have NO IDEA why their system should not be able to automatically handle this. Bad business in my eyes. I'm just glad I knew enough to call in and not trust that it would happen.

I have paid my monthly insurance for 2 years. When my water heater broke, the plumber did not report it right to American Home Shield. Customer service could not help me find a solution besides for me to pay out of pocket $1,500 or another fee for someone else to come look at my water heater. I am not really sure what service I am paying for. This is really upsetting and I haven't had hot water for over a week.

Updated on 02/19/2019: I received a generic response (presumably so they can look good on this website) because I wrote a negative review, not because they want to resolve my problem. I responded to that response a week ago and have not heard back from them. I am now trying to cancel my plans. There was over an hour wait time to cancel my plans so the representative submitted a request to cancel. This was 5 days ago.

I called American Home Shield to file a claim as we were having a big leak. This was my first claim and I only dealt with the automated system, but every time I’ve called in to check and update my coverages, everybody I’ve ever spoken with has been extremely helpful and more than willing to explain things to me. The company that was sent out to be the contractor for the job was wonderful, courteous and helpful. The leak started coming from the garbage disposal, so the guy replaced that and the leak stopped. He also made sure that nothing else was happening before he left. The job was finished within a day and I could not be happier.

We call American Home Shield to file a claim and then they take care of it. We’ve had a couple of calls, and they’ve been very responsive. They have assigned people to come to fix the problems very quickly. I have a tenant that lives at the condo, and AHS fixed a leak in the bath tub. Once or twice I’ve interfaced with the reps, and our experience has been good, so we’re happy with everything. We definitely recommend American Home Shield.

We've had a number of claims with American Home Shield over the last two years and everyone who has come out to the house has always been extremely professional and polite. They've also seemed to be very knowledgeable. They've always been able to figure out exactly what was wrong and fix it. When the water in our toilet was running consistently, we used the online claim service which is very easy to do. We used the website from the phone and it is just very easy to communicate that way. The repair company also corresponded with me right away so I was very happy that.

Submitting claims to American Home Shield has been easy and they fixed our dryer for us. The contractors they have sent have been great. They identify the problem, say they would submit the claim and then we usually get a call back. However, once their person comes out and finds something wrong, that person says that the problem is not part of their warranty. We have a problem with the lighting and they said something needs to be replaced but it's not covered. They also can't fix our microwave but then AHS says they don't replace it so we will have to buy another one ourselves. All the things that go wrong are not covered so there's no need for us to keep them as a warranty. New appliances come with their own warranty, so we won't need American Home Shield for those.

I had a rental house which I have since sold. When I had it, I had an American Home Shield warranty on it. I had to call them out three times for different issues. Obviously, I was happy with them then because I signed up with them again for my own house. For this home, I am starting on my second year with them. I'm very pleased with their service and I plan on staying with them.

I filed a claim for a busted pipe with American Home Shield online and the experience was fine. With the contractor though, it was not. It was about a week before they actually got out to the property. Trying to get in contact with them was very cumbersome. I called the number and no one ever answered. I left a message and they didn't call me back. When I finally got a hold of them, when they finally called me back to set up the time, it was three days later. When the tech came to the house, he looked at the thing and provided me an estimate and he just left and didn't leave a write-up. It did not get repaired at all. So, It was a waste of $100. Out of all the workers I've put in, this is the worst. I haven't had any issues with American Home Shield’s service contractors but with this one, it wasn't a good experience. Apart from that issue, I'm generally satisfied with AHS.

The water or ice dispenser in the front of our refrigerator had broken. We could still use it, but we had to pull it out as the water would run all over the place. I called American Home Shield to submit a claim. Then, they had Suncoast out here and the techs were excellent. They had to order the part and did an excellent job ordering. They got it in a timely matter. They then fixed the issue and everything is working great.

We have a stoppage and a problem with our bathroom shower faucets. I submitted a claim to American Home Shield online in December. At that time, I was out of the country. They sent a message to my wife, but then nobody came over. When I came back early February, I called America Home Shield over the phone and asked them to send a new technician to my home. The techs were quick to come out. They came over to change a part and then replaced it. Everything works very fine now.

Our General Electric refrigerator was freezing up. There was a big chunk of ice in it, where it seems to leak out. I filed a claim for it with American Home Shield over the phone. It’s quicker than doing it online. When the tech came out, he took a look at it and told me that he knew exactly what was wrong and that he needed some parts. He came back next week with the parts and he did a superb job. It’s working perfectly. This ref had been serviced for the same problem for about four times before and they just kept replacing things and it didn’t do any good. This guy said knew exactly what it was, he fixes them all time and he did it. He was very polite and a pleasure to work with. He’s the best. The other techs have been okay but they just didn’t know quite sure what to do and there was hesitation. I’ve had American Home Shield for years and it has paid for itself over and over again. They’ve got a system going that works. When you got a broken appliance, it’s never a happy experience but AHS works and I’m willing to pay my monthly fee for having that service. I'm a realtor and I can tell my clients that AHS is the warranty I use at my house.

The toilet was leaking at the floor thing, so I submitted a claim with American Home Shield. I did it online and it was easy, however, it took too many days for the contractor to come out. We had to not use the toilet for four days while we waited for him. Luckily, I didn't have to use that toilet. The contractor came when he said he was gonna come and he had it fixed in less than an hour. Once it was fixed, it has been fine. American Home Shield has also responded when I've had other problems.

The hot water was leaking in the master bath so I submitted a claim to AHS. The first time the plumbing company scheduled the service call was between 10:00 to 2:00. I told them I had to be at work at 2:00 and if someone was to come, I had to be at the earliest. At 11:30 no one called me so I called them. I said I had to reschedule. The next available time was last Saturday so I had to wait another week. They said between 11:00 to 2:00. I said that was fine and I was gonna be home. Then, they said that my hour changed and they were gonna be here between 9:00 to 1:00. Then they showed up. The plumber that came was really nice. He said the faucets were loose and he secured it. It’s a double sink and both faucets are very hard to open. He said they had to be replaced.

I called American Home Shield to submit a claim for a relay switch that was not working. I spoke to a representative named Joy and she was horrible. She didn’t know the difference between a heat pump and an air conditioning unit and she couldn’t answer my questions. She was rude and they were all rude in the call center where the call went through. They were yelling and screaming at one another in the background. It was not a good experience. Also, I didn’t get any response and I didn’t get an email or anything after she said she would submit the information. Then, I got a great girl that was in Georgia and she was fabulous. She said the information was never submitted. It was not the first time that it has happened to us whenever we’ve called American Home Shield.

My garbage disposal got stuck. I flipped it on and it started smoking. So I unplugged it and called for the plumber. Putting in a claim with American Home Shield online was pretty easy and the guy who came out was awesome. He was amazing and extremely helpful. The garbage disposal works perfectly fine now. But I also had a few other questions because I had just purchased this home. This house has a reverse osmosis system and I had a few questions about that, and he answered those very well. He was a good guy all-around. He went well above and beyond.

I've had American Home Shield for a year now and got my contract renewed. I’ve only had two claims with them, in which I submitted the first one by calling in then this last one online, and both ways have been easy. My most recent one was due to a leaking faucet hook-up for the washing machine, where the AHS contractor ended up replacing the faucet and everything has worked perfectly since. The guy who came out was very nice and he looked at it the first time to isolate what the trouble was and then made another appointment to come back and actually replace it. There were a few times where I had to change the appointment when some things came up at work, and his office lady was really nice. She was very accommodating with changing the appointments for me.

The water heater in my home was not functioning and it had been here for several years. It busted the tank, filled up with water and it had to be replaced. I called it in with American Home Shield which was a turmoil because I didn’t always get someone. I got a recording. It was frustrating. I called back and finally got somebody. My wife told them that I was sick and that we needed to get ready to go to a cancer clinic appointment and that we needed the hot water fixed well. They then called back sometime later and said that a company called Drain Go would be coming up. They couldn't come out that day though. It was gonna be a couple of days before they could come out. So, we couldn't do anything for the three days, except boil our water.

When my GE dryer quit working, I went to Rent-A-Center to rent a little dryer because I couldn’t pick up anything to take it somewhere else to dry. Then, my kids moved the GE dryer into the dining room and then they put the little-rented dryer where the broken one was so I have a way to dry clothes. I had a GE repair person named Israel who was so bad. He took a long time before he came out here and when he came, he had to order the parts. This was over a period of five weeks. When the parts came in, he came back and acted pissed off that he had to move the little-rented dryer to put the other one back in. He couldn’t test it unless it was plugged up and that is the only place in the house it would plug up. He was so afraid he would have to do something and I did not like it at all. I forgot all that he did to the dryer as I was so pissed by the time he left.

I file claims right on the website and it's pretty simple to navigate. Even I can do it. One time, the garbage disposal kinda froze up and about 15 minutes after I filed the claim, I got a text message saying somebody would contact me in the next 24 hours. The next day, I got a call from Yamaz Plumbing, asking me what the problem was. I told them and they said they were gonna send a person out. Then they called me the next day and said they had somebody in the area. But I couldn't meet up with them at the same time because I was at work. They asked when we could meet up and we scheduled it for the following Tuesday.

I had an issue with a valve in the swimming pool and it needed to be taken care of so I filed a claim with American Home Shield. I did it over the phone because if you do it online, you can't request a service provider. You would get one assigned to you. If you call on the phone, it's not always but usually, you can request the person that you want. Since I've found a pool person that American Home Shield uses that I think is wonderful, I always wanna use that same one. So I spent half an hour sitting on the phone on hold in order to get that person. It's Competition Pool and Spa and they're wonderful. I highly recommend them. They fixed my issue perfectly and everything is fine now.

I've had experience dealing with American Home Shield in the past and it has been good. Recently I had a claim for my cooktop. I logged into my account and opened a ticket. I did it online as it was a lot easier than doing it over the phone. The technician who came here was excellent.

I submit a claim with American Home Shield online. It's faster and I can get through. On the phone, it rings but it takes forever for somebody to answer. When my refrigerator went out, however, I called to file a claim. It was a Thursday or Friday and unfortunately, no contractor was available to come in until the following Tuesday. But Conner’s Appliance came exactly when they said they were available. The tech diagnosed the problem and he said he was gonna have to replace the parts. Then, he came back with the parts and he worked on the unit for a couple of hours. Everything is working fine.

The only complaint I have with American Home Shield is that when you need to talk to someone, it is so difficult to reach them. Then, one time when I needed something fixed on the dishwasher, the contractor needed to come back several times because it wasn’t fixed. But the website navigation is easy. The refrigerator was leaking water and I submitted the claim with American Home Shield online. The tech from Mr. Appliance was very good, professional, very nice, and knowledgeable. They looked at the refrigerator, ordered the part, came back a couple of weeks later, and repaired it. Everything has been working fine since.

The tech came out here for my recent claim with American Home Shield, checked out the appliance and let me know what the problem was. It ended up being the motor to my dishwasher had broken and he said that they would give me a call to let me know when the part was shipped in. Then they would come at my earliest convenience to be able to put the new part in. It took about a week to get the brand new part and it was to be expected. They came out and got it done. The gentleman talked me through what was going on and what he thought might have happened while I was standing there watching, so it was cool. As far as the repairman in the pipe’s place, I like them. It was a good experience.

I called to submit a claim with American Home Shield. The issue was a line burned behind the range. When the tech pulled it out, they discovered that it didn’t look like it had ever been tightened on, and the stove hadn't been used that much before, so it burned the line. They went in to replace the line, although the only thing that they didn’t have with them was a new box and they said they glued it back. I'm assuming that was a good fix and so far, it's working. The technician was very professional and he explained everything to me. I would tell my friends that it would be worth the time and money to buy the warranty with American Home Shield.

The garage door motor was running but the door was not coming up. I called American Home Shield, made a claim and was able to get a relatively quick appointment. The tech arrived as he said he would. The service went smoothly and everything has worked since. I’m very satisfied with the warranty. The way American Home Shield moved it where I don’t pay the contractor and it’s all done through the credit card is more convenient and more comfortable rather than dealing with the contractor themselves. I also like the fact that there’s an option that I won’t run the card until the repair is over.

My neighbor talked me into going with American Home Shield and our first claim was horrible. After that though, they’ve all been wonderful and we’ve not had any problems at all. We had a faucet leak on the outside brick on the house and the contractor that AHS sent fixed it. This contractor was wonderful and we had used them before, so we expected to have good service from them. We also had a faucet in one bathroom that was leaking at the base and then at the other bathroom, when we would turn the shower on, it made a squealing noise. The tech said that there was a cartridge that had gone bad inside of it, so he fixed it. Also, the kitchen faucet was loose at the base, I could move it just a tiny bit, and the tech tightened that from underneath. It doesn’t do move anymore, so that was a good call. AHS has gone up on the premium substantially though, so I don’t know if I will do them again but AHS is a good deal.

UPDATED ON 04/18/2019: After misdiagnosis of plumbing problems (no water pressure in condo) by several plumbers, good quality faucet replaced with cheap junky faucet. Still no water pressure. Better plumber comes. Sees immediately that lining of water heater clogging water flow. New hot water heater is installed. I pay out of pocket for bringing it "to code". Leaks and rusts. Different company comes. Says bad install caused leak. Rust is ok.

I submitted a service request to AHS for my air conditioner that is covered under by AHS warranty. $100 service call fee was deducted from my account. A service contractor came out and looked at my unit and informed me there was a leak and they would talk with AHS. I received an email from AHS to inform me that they only covered $10 per pound of refrigerant. A week later, the contractor called to set up the repair and asked if the technician had informed me of the cost of the refrigerant? I said no, but I received an email from AHS telling me they only covered $10 per pound. I inquired about the cost and she told me it was 90 to 100 dollars per pound. I asked how many pounds did my unit require? She said between 6-10 pounds as the technician indicated it was very low.

I called Customer Service 4 times 3 of which the wait time was over I 20 minutes. The last call on the phone with a representative for over an hour and my problem was not resolved. There was a language barrier with led to him telling me I could not get the number to a contractor which is what I pay for. Money was taken from my account for two service calls that were never scheduled. The electrical contractor they gave me was in Western PA and I am in southern NJ.

I have been with this company for 4 years. They always find a reason that the service I request is not covered, that happened with my A/C, my water heater and lately with an electric issue I just had. Save your money and look for another company.