American Home Shield Reviews

90% of the time, our experience when submitting a claim with American Home Shield has been good. My wife works out of the office so she just goes online to file a claim. It’s easier that way. She doesn’t like sitting there and waiting for a line to open up. She goes online and punch, punch, punch. Then we get the confirmation from the company that they’re coming out. They also make a phone call and verify the time they’re coming. We communicate that so that we get a response. Everything is pretty good on that end. But sometimes, American Home Shield would send somebody that do the minimum amount of work. I guess sometimes, the vendors don’t make the money so they don’t want to put a lot of effort into the work. They do the minimum that they can get away with if I don’t keep on top of it. I gotta push the issue sometimes.

We bought the house in July and because this house is about 15 years old, we required a warranty on it. From my experience, American Home Shield has done a good job. When we had a leak in the shower, On Time Plumbing, Heating & Air got to us quickly and took care of it. I showed them where it was and pretty much immediately, they diagnosed it was an issue with the drain head. The sealer had gone out but they took it apart and resealed it, and I haven't had a leak since them.

I noticed that it was cold in the house and the heat wasn't working, so I went over to the thermostat and tried to crank it up a little, but it still wasn't responding. It said on the thermostat, "No AC power," so my husband tried to check the fuses and the breakers. We tried to do everything we could on our end and when we were not successful, I called American Home Shield. It was on a Sunday and I thought for sure that it was gonna be a couple of days of waiting, but they scheduled us and someone was out the very next day from Total Air Care.

When I submit a claim to American Home Shield, I call it in over the phone. Their customer service reps are fine and I've been happy with all the technicians they send out except for one. That's been several years ago and I wasn't happy at all. I let AHS know not to ever send them again.

Although the garage door was opening, it wasn’t closing properly and for that, I submitted a claim online. That was extremely easy. Someone called the next day and scheduled a time to come out. The response time was pretty standard. The guy who came out was on time and he called before he arrived. He was able to resolve the problem quickly and it has been working great since then.

My toilet was leaking and it had a stoppage in it. I called American Home Shield to file a claim and the guy from Air Pro Master came out and told me that there was a crack in the toilet and that we needed to replace it. He didn't work on the stoppage at all and just said that he would be back. He came back in a week with the toilet that he put in. He also snaked through the toilet for about half a day. Overnight, the toilet worked, and then, it backed up again. So, I called back in and they eventually came out again. The plumber snaked through the toilet and the same thing happened again. It was good for a little bit and then it stopped again and it wouldn’t flush right. I called back again and told the contractor how it was.

I have submitted claims to American Home Shield twice and both worked. Also, I submitted a claim for the faucet seals under the handle on the kitchen sink as they were leaking. The tech came and he replaced those. The quality of work has been perfectly fine and it's been a great experience with AHS.

I had a system error code pop up on my fridge. This is my second electrical claim that I filed with American Home Shield, and both times have been very painless. I started calling on both of them, but then they mentioned just to go ahead and go online to file it. So I filed online on both. Right Appliance had to come back twice because they had to order parts. I filed it on a Sunday. They were out there the Tuesday of that week so it was pretty quick. They were very knowledgeable and very effective. The contractor really knew what he was talking about. It seems like the LEDs seemed brighter than they did from the date that I bought the fridge.

The plumbing was backing up so I pulled out the coverage and was pleasantly surprised that it was an element that was covered. It was a weekend, so dealing with it was challenging. A neighbor tried to help me snake out the line but he was unsuccessful. The person American Home Shield first assigned wasn't gonna be able to come out until Thursday. I called American Home Shield and said that that wasn't acceptable, so they worked to find one who would come out that day. I appreciate the fact she put me on hold and called a couple of people, and then came up with a service provider who could come out quicker. The gentleman who came out was really helpful. I paid a $75 service fee to clear my line and then when he hit obstacles at the street level, he told me I had to call the city. It turned out that it wasn't my problem because it wasn’t on my property. It was on the city street level. So, then, the city had to come out and take care of it.

I've been with American Home Shield for 20 plus years and I've noticed that their service calls have been better. The last couple of times have been awesome. Even my husband said they've come a long way since the beginning. But one time, my hot water tank was leaking. It started with the rust. That tank was there since 2005 so we got a lot of wear out of it. I called American Home Shield and the rep told me that it was not covered. I asked her nicely, "Do I have to wait until the tank goes?" She came back and told me that they were going to do it but I gotta pay the service fee. I said I didn't have a problem with that and she said, "And if it's not covered, then you do know that you're responsible?" I wasn't pleased with it.

Our toilet kept running like it wouldn't stop and the claim with American Home Shield was called in. They were really fast and sent a contractor, Armor Contracting, the same day. In less than a couple of hours, the plumber was out there on the spot and his service was prompt. He came right out and got the issue taken care of in hardly any time at all, and we were back to normal. The toilet's performance has been great since the repair and we haven't had any issues with it at all. Our experience with AHS went really great and the contractor was helpful. It was just what we needed.

American Home Shield was part of the package when we bought the house. We've had it for a couple of years now and everything's been great, so far. When I submit a claim, I do it online. It's faster and I have no problems navigating the website. Recently, we had an issue with our hot water heater. A technician from Lone Star Water came out and checked it. There was a code they could put in to override it and start it up again. But the override they had done lasted only for a day, so they went ahead and ordered the replacement part for me.

Our fan wouldn't come on and blow the heat through the house. The electricity was going to the fan but it wasn't moving so I submitted a claim to American Home Shield. So far, I've used the two different methods when submitting claims to them. One time, I've called them and a few times, I've gone online, which I prefer. It's fast and so easy. I just log in and hit a button, and then answer why I need service, hit submit, and somebody calls me. The tech that AHS sent out assessed the fan and realized it was a motor on the fan that went bad so he swapped out the motor with a brand-new one. He did a really good job. He had to change the heat pump the last time he was here so we really like him.

Everything was excellent with American Home Shield and the contractor they sent out. There was a leak and it was somewhat of an emergency because I couldn’t leave the water on. It happened on a Friday and when I made the phone call to American Home Shield, the next available person would’ve been available for Tuesday. Some lady helped me and the contractor that came out was most excellent. I told them the situation. It was a pinhole leak and there was not too much evidence but you could hear it. They heard it and figured out that it was in my wife’s closet. They saw the water squirting out of the pipe, cut a section and repaired it. It didn’t take them that long and they were most professional. Keep up what you’re doing, American Home Shield, and everything will be fine.

I submitted the claim for a heating issue with American Home Shield. The heater wasn’t turning on and my husband thought it was the fuse, but every time he replaced it, it would blow up. Also, the blower wasn’t working. When McLafferty came out, it turned out that the issue had something to do with the fuse. My husband guided the contractor to what exactly was wrong and the contractor had to replace the thermostat. The contractor was really nice and everything was taken care of in one appointment. The performance of the heater has been good since the repair.

The washing machine in the property that I own was not draining. I went online to submit the claim to AHS and the claim was received instantaneously. The tenant wants it to be replaced but the GE technician says it doesn’t need to be replaced. He was able to fix it so I was happy. The tenant is the problem, not GE or AHS. I’m very, very pleased with American Home Shield.

We had some issues with the electric garage door. I submitted a claim to American Home Shield. For the most part, submitting a claim is good. However, it can be a little challenging trying to go through the process, but that's the bureaucracy they have. I normally submit a claim online. But AHS needs to develop an app and it should be much more user-friendly with a better user interface. With that user interface, it also needs to provide us a better user experience. The website is very kludgy. It's not intuitive.

My pool had a leak in one of the pumps, but I couldn’t see it at all. I submitted the claim over the phone to American Home Shield and I had excellent interactions with the rep. In less than 24 hours, I was notified that a contractor from Coastal Pool Repair would be out to see me. He came in and saw that there was a leak and then he fixed it. He called me and told me what the problem was because I didn’t know much about pools. He was really good, and everything looks fine.

We had two claims with American Home Shield for the heat exchange in our furnace that was malfunctioning. Doctor Cool came out on both claims. They contacted us and made an appointment. The first time they were here, they were just making the unit work. The second time, they came the same day we filed the claim. We called in the claim in the morning, and they were here by 1 o'clock. Both times, they were able to fix the issue. They were polite, friendly, professional, were in and out and there was no mess nor fuss. Everything went smoothly. We've been with American Home Shield for less than a year and everything's perfect so far.

American Home Shield's claims process has been great overall. I just go online and request an appointment. When there was a leak under the bathtub in the hall bathroom, the contractor that was sent out by American Home Shield was good. They were more than helpful. Everything was done and it was great.

We filled out a form to submit a claim online with AHS and their customer service was great. Our issue was for the microwave door. As we open it, it would say "Open shut," and it wouldn't work. The heating wasn't coming on and the light was not coming on inside the microwave. So we asked for a guy to come but I wanted him to come a week earlier. Despite that, he inspected and there were a couple of parts which needed to be changed. When he got the parts a couple of weeks later, he replaced them. Now the microwave is working fine. So keep it up.

We were having air conditioning problems when we called American Home Shield. It seems like the air conditioning is just going constantly but not cooling. Filing the claim over the phone was very easy and right away, they had an AC place that they said would be calling me in 24 hours to set up an appointment. I also have an email that said who the company was. However, I didn’t get the call from that company to schedule in 24 hours so I ended up calling them. But right away, they said they could come out on Monday.

The central heater on top of my house was making a noise. I submitted a claim to American Home Shield over the phone and in less than two days, they got the process started. The guy they sent out was great. He checked everything, explained to me what was going and he fixed the problem. My central heater is now doing great. It's not making that noise anymore. My experience with American Home Shield was great. I recommended that they are good.

I've been with American Home Shield for 20 years and they have been very good. The price was good as I was paying $40 for each visit. But now, I pay 75 and the service is worse. I don't have hot water now. I asked for help, then they assigned the contractor. That guy came and he said it has to be replaced. No decision was made. Then I called again, and again. But he fixed for a while. Today, it broke again so I called back. They sent another technician. The guy said again that it has to be replaced. AHS is offering to give me $359, where the cost of the heater is $301 and they are paying the contractor $58 for labor. Still, I have to pay them $550 for the labor. When I looked at Lowe's, the price of a heater is $400. I also don't want that contractor because those guys will be getting this heater from AHS, and I don't know what they are putting, because eight years ago they put in a new system and it's not working anymore.

I dread having to call American Home Shield to submit a claim as it takes forever and ever and ever for someone to answer. It could be 40 minutes, sometimes more than that. It has been awful. We have been with them for over 10 years and we have five different properties with them. Now, we only have two properties with them because we got tired of having to wait forever. It is such a drawback that we were trying to see if there are available options.

We've been with American Home Shield for about five years and we recommend them to everybody. A couple of years ago, our air conditioner unit went out and the whole thing had to be replaced, and it only cost us $75. Then with our recent experience with them, we had a leaky sink and the shower head in the bathtub was leaking which we filed a claim for, and Warhold Mechanicals fixed it.

The AC wasn't drawing any cool air and it was just warm air. I was anxious to get it done right away because it was a 90-degree day and it was a Friday evening. American Home Shield didn't have any emergency service, so we had to wait until Monday. I pleaded with them to get someone out here Friday night or Saturday, but they couldn't do it. They didn't even call me back and we didn't get anyone here until Monday. On Monday, it cooled off, but we were in the heat for the whole weekend, so it was very disappointing.

We put a new fridge out in my garage, but it wasn’t turning on. I thought that I blew a fuse, so I went to the fuse box and flipped the top one over and it buzzed back. It was the only one that I looked at that was tripped. It said AC, so I called the ANT Mechanical guys out. They said it tripped and they asked if I turned my AC on. I said that we replaced our thermostat recently. We were hitting cool, auto, heat to try and get the heat to come on, but it wouldn’t kick on. A new thermostat was finally put in and the heat kicked on, and so, the heat was working great. ANT Mechanical worked on that as well.

Our gas air heater was not functioning. We filed a claim online through American Home Shield's website. Though they could be more clear on cancel requests, the process of submitting the claim was fairly easy. We had a very good experience with the techs they sent. Jet Heat and Air came over to see what the problem was. It was due to the vacuum not forming properly, which would keep the exhaust from being properly moved out of the system. They fixed that fairly simply and everything is running absolutely fine now.

In the last six to seven years, we were a little dissatisfied with the service that we’ve gotten from American Home Shield, but the recent experience helped to make up for that, and I hope that they continue to do so. In the area where they had not been great, we would have somebody come out and begin the diagnostic process within 24 to 48 hours, but it would take up to a month sometimes to get the repair done. And if the repair wasn’t a success, they weren’t timely in coming back in and further diagnosing the problem, so it was very lengthy and inconvenient but not this time.

I've been dealing with American Home Shield for our last three houses and I've always stuck with them because everything has been great. When our dishwasher was leaking, they had All Better Appliance come out. But when the technician came, the dishwasher didn't leak for him so he didn't do anything. The dishwasher didn't leak since.

I submitted a claim with American Home Shield online and I had the contract process started within an hour. It was very easy. There was water running in the tank and the contractor replaced the inner workings. He identified the issue and fixed everything within an hour. He worked in a very timely manner and was very courteous, professional and caring. It was my first experience with American Home Shield and it was a positive one.

There was a leak under the sink. I submitted the claim with American Home Shield online and I got the auto-reply immediately. AHS sent out the contractor, Loyalty Home Services. The plumber was good, courteous and prompt. He was on time and he did fine. He replaced the pipe and the performance has been all good since the repair.

American Home Shield sent Cooper Appliances for our washing machine. The reps of AHS have been awesome. I was very satisfied.

I had a leaky toilet and the ring was replaced through AHS. It was quick, efficient and well done. But I had to do it online because if I'm on the phone with them it would be for like an hour and a half just trying to get through to somebody so that part is ridiculous. The people that came out and do all the services were wonderful and very professional. But when it comes to trying to reach the office just to ask a question or follow up on something, if I don’t have to, I will not call. They need a better process for dealing and fielding calls. Their website, however, is super easy to navigate. It takes me not even a minute.

We moved into our house in June and we've used American Home Shield several times with outstanding results each time. I called them when the garage door opener broke. They sent Tri-State out and the tech said it was irreparable and so he put in a new garage door opener. I have nothing but good things to say about American Home Shield and the companies that they have sent out.

My water heater was leaking and it needed to be replaced. I made the claim by phone and I gave the American Home Shield rep the information, and they told me what was covered. Somebody then came out in two days. The techs were polite and did the work. They explained what was gonna get done, what was covered and what wasn’t, plus what the fee would be. They were informative and I'm satisfied with the work.

There was a septic odor coming from the upstairs bathroom and I couldn't tell if it was the sink or the toilet. I went to submit the claim online to AHS, which seemed pretty convenient. But something made me call. It ended up being more difficult so I did it online. The contractor came over and fixed the seal underneath the toilet, and then the smell went away. It was perfect.

American Home Shield has been very good. I normally file a claim via phone as it's more convenient for me. Customer service and the techs are very good as well. Everything has been wonderful.

Filing the claim for our leaking dishwasher was very easy. It was our first time having a home warranty and using it, and it was great. It was all online and very simple. The contractor that came out was great. He was punctual and professional, and he was right on. The dishwasher is working great now. We wanted to keep it, so we are happy that he was able to fix it.

The sellers of our home were using American Home Shield and they renewed the warranty for a year for us. We have been with the company for two years now and we've been really happy with them. We usually submit our claims online and it is very efficient and fast. They have somebody out within a day or so to answer the question and take care of it. Also, the contractors have all been excellent and very polite. They are helpful and they give good advice.

I filed a claim with American Home Shield for a garage door that was nonfunctional. It wasn’t covered in the policy I have, but that was okay. JKH, the contractor, went out and made the appropriate repairs, and I paid them. Their service was excellent.

Ascent Plumbing is good. There was a leak in the bathroom and I requested them specifically because they have been there before. They are familiar with the place so I like them. I have had technicians in the past that I wasn't happy with but I just discontinue using them or let American Home Shield know. For this claim, Ascent Plumbing performed fine. It was a stoppage in the tub and they fixed a leak with the fixture with no issues. I had filed that claim over the phone. It's a better method for me. But a phone app would be really useful since everyone's on their phone all the time. Nonetheless, I'm pleased with American Home Shield so far.

American Home Shield has excellent service. I filed a claim because I did not have hot water coming to both showers. I went online first then I called them because I made one mistake and their response was good. Then, a guy from C Mayes Plumbing & Heating came out and took not more than 10 minutes to fix it. He just opened the whole hot water thing from the showers. He was a good person and he was able to figure out very quickly. He didn’t waste any time, fixed it and went back. He was on time too and the time they gave me was on time.

I have a coworker that has had good experiences with American Home Shield and since I was allowed to choose which warranty company I wanted to go with as part of a home-buying process, I chose American Home Shield. When I had to submit a claim, I used the online method. I'm usually at work during business hours so it was easier to take care of it that way. The website navigation was very easy too. They sent out Still Waters Plumbing and everybody was very professional and polite. They explained everything very thoroughly. It was great. The water heater was leaking but the technician gave me a couple of recommendations on new heaters to install and after I chose between those, he got it installed the same day.

Filing my claim with American Home Shield online was very easy and fast. My heating bill had gone up a lot. There was a duct that had to be repaired, and Efficient Air Systems came out. I was out of town but my friend was at the house and the techs walked her through the problem that they saw with the inefficiency of my heating and air. And they then arranged for the following Monday to come back and fix it, and my friend was there again for them to open the door, and she said that they were very courteous and very helpful. She was very happy with the work, too. I also used AHS for another issue and they were very helpful.

I have one of those robotic room vacuums and I use it every night. It would pick up all the fibery stuff. I keep my floors clean, but I was getting a lot of dust and I had a feeling it was coming from the heater. So, I called American Home Shield and A.R.T Heating & Air Conditioning came out. I had big holes in the air intake and there wasn't really anything the tech could do. He just recommended that we get a vent with a filter on it and cover up another hole because what was coming in was the insulation from the attic. He had offered to put some foam filler in the areas that needed to be covered to prevent all the insulation coming in, but I said that my husband can do that. There wasn't anything wrong with the heater, but the opening for the air intake was never covered. Nonetheless, the guys that came out were so fast in giving me a call. The prompt service was greatly appreciated.

We had switched off our breaker box and had the air conditioner switched off. It wouldn't turn on and it wasn't blowing cool air. I submitted a claim to American Home Shield online. The website navigation was really simple. However, I have the protection and somebody should come out for a relatively low cost. I was afraid that we were out of Freon and that my warranty would allow me to get the refrigerant at a discounted price. However, I found out that AHS only covers $10 and it could be $75. I understand the warranty not covering the whole thing but 50% would be nice. Still, the technician who came here was a nice guy and was very professional. He came on time and did a great job as far as diagnosing the issue. He made sure that the compressor was on and we found out it wasn't, so that was quick and easy. He also told me about some additional services they do as far as cleaning the duct and the system and went about his business.

I had a problem with my locks. I submitted a claim through the online portal. It was one of the recommendations that American Home Shield just sent in one of their emailed communications. So, I logged on and used their online portal, and requested for their lock change service. It was fairly easy to fill out and do, and the process was fairly timely. Also, the interaction with the contractor went well. They communicated the arrival times, then the identification of who was going to arrive. Once the technician arrived, he was professional and took care of the job in a really good fashion.

I’ve had American Home Shield for several years now and I only had two times with them that I was not happy. There was one time they took 14 days to get out and fix my refrigerator. It was a technical problem and once they assign a vendor to come out to me, it goes into the computer and it’s hard to get it out. It took them an expert. I won't do this that way anymore. So, they couldn’t reassign me somebody else and I waited a week. I called and I called and I called. Then it was almost 14 days before they got the contractor out.

I filed a claim online with AHS for a toilet that was running in the bathroom and the sink that was leaking in the kitchen. I had SDL Plumbing and their service was professional. The contractor went directly to the source and fixed the problem in a timely manner. Since then, everything has been performing well.

I had a bad experience with American Home Shield last summer. Our air conditioner wasn’t working and the contractor they were using was horrible. They didn’t fix it and they never would come back to fix it anymore. We waited a week and then we finally asked American Home Shield to give us a cash-out. The problem was the people that they had originally sent would not give them a report saying how much it would cost to get it fixed. We ended up having to pay out of our pocket to get somebody to come and fix the problem. And American Home Shield was supposed to reimburse me, but they never did. That kinda aggravated me.

My husband noticed a leak in the bathroom. We have a warranty with American Home Shield, and when we checked, the issue is covered under our plan. We filed that claim on the phone, and it was simple. Then the contractor called and made the appointment. It might have been a day or so before a guy came out, and he was able to do the repair. It didn't take long at all, and he did a good job. Everything is good and working fine now. I'm glad that we have the AHS warranty. The little monthly fee we pay every month is worth every penny, so I really appreciate it.

We were having an issue where the hot water didn't last very long in our shower. We thought it was the hot water heater. So we made a request to American Home Shield. It was on a Sunday, about midday, and by 5:00, they had called back. So I thought that was pretty good that we were getting called back on a Sunday. The appointment was made two days later and I didn't have any issues with that. Aaron's Plumbing and Heating came on time. In majority of the time, if you call about a hot water heater, it is probably because you don't have hot water. It was an unusual call for a hot water heater but the guy went straight to work and figured it out.

My heating unit is 19 years old. I had to put a capacitor on the motor and I had to spin it by hand to get it going. But it wasn’t putting out good heat even though we got it working. Also, once the motor gets hot, it makes a high-pitched noise which irritates my ears. When the technician from Summer Breeze Heating and Air was sent out by American Home Shield, I told him about it and he said that it sounded like the bearings are going out and that it might need a new motor. He also said that the whole unit probably needs replacing because it's hot and it doesn't look good. He was supposed to get back with me two days later and he never did, but he did well nonetheless.

We called American Home Shield to put in a claim for our AC which was not working. The customer service was perfect. The reps were friendly and thorough and they took care of things immediately. In 24 hours, the tech came but he was not so great. He wanted to do the $3,000 worth of work that we had done first, to cut on $50 by somebody else. He was also pushy. In the end, I had somebody else come out and I took care of the payment myself. The AC has been working perfectly since.

American Home Shield has a really good website and it's very easy to submit a claim. When I had an issue with the fan of our heater being extremely loud, we had Climate Express in our home in 24 hours. The contractor told me what was wrong with it and did what he had to do. He was in and out for about an hour and I was extremely happy with him and the work he performed. Everything has been good since the repair.

A breaker had flipped in my home, but I didn’t know that we had two breaker boxes. So, when I kept flipping the breaker in one box, it wasn’t working because there was another whole breaker box that I needed to go find. Some parts of the house had electricity, others didn’t. It especially affected us because the whole master bedroom also didn’t have any electricity. And then, we didn’t have any Wi-Fi or TV because the front room was affected as well. It was really inconvenient for people who had online school, which was me. I submitted a claim to AHS which was an easy process and they got me squared away. The only thing that I wish is that they have some things that would constitute as an emergency so they could try to get someone out the same day.

The heat pump was running for hours, but not getting warm. I just bought the house four months ago and I recalled that in my paperwork, I had American Home Shield and that it was for if I had a problem. Filing the claim for the heat pump was very easy. The contractor who came was very helpful and knowledgeable. I much appreciated how quickly they were able to get out. They were here within 48 hours, but that was over a weekend. I didn't feel anyone would be doing a service call on a Sunday and they were here Monday morning. The heat pump has been working perfectly since then.

I did my claim with AHS online and everything was easy to do. I had a leak in my kitchen sink that leaked down to my basement and the contractor came in and fixed the leak. However, about 25 minutes later, my husband was running the water in the kitchen sink and he saw another leak, and the guy came back and fixed it. He was cool and was knowledgeable about what he was doing. He explained to us what he was doing and everything went well. He had very good customer service. The service was quick and easy

We are satisfied with American Home Shield. However, sometimes, it takes a little long to get someone into the house if there is a problem. They couldn't be there that day or, sometimes, it is the next day or it takes several days. Other than that, they have been okay. We had a plumbing issue recently. The techs pinpointed the problem and got it fixed. Another crew came out and fixed the wall and the ceiling, and it is all good now.

A drain backed up and I had water in the basement. I had a licensed plumber snake the drain and fix it within 2 hours. Your policy states in 24 hours someone will come and diagnose it, then they will call it in for repair. So by the time diagnosed to phone call to contractor is at least 36 hours. So in my case if I called I would have a basement full of water and damaged furniture they wouldn't pay for but they would snake the drain and I would be responsible for cleanup. I had it resolved in 2 hours with little damage and I am out $250 snaking cost they won't pay. The policy is a sham. Not worth the paper it is printed on. You could have a furnace go out in the winter and freeze to death before they would pay for it to be fixed.

Updated on 05/09/2019: I have had to use AHS 3 times 3 different jobs in 3 months, first was a stoppage problem (plumbing was stopped up) took 3 days for them to get here so water drained in a day but still gurgled, finally they send a 1 star rated plumbing company. Very unprofessional beat up truck. No name. Ran water in 1 shower. I have 2 and flushed toilet maybe 3 times. I have 2 toilets. Technician said he could not create problem and left, he did not even roto rooter the drain, said he would call back. They had to have a camera. He never called back. AHS never called so finally I called AHS. They said they could have them do a complimentary roto rooter, what? Complimentary? When he should of done it on the service call! He never called or came back.

We've been with AHS for 15 years now and submitting claims with them has never been a problem. Now that my house is 15 years old, we’re starting to use them a little bit more. We filed a claim over the phone to American Home Shield for our water heater. Whenever we showered, the water wouldn’t stay hot very long. In a day and a half, APC Plumbing came out. I was okay with them in the beginning. They only looked at the lower heating element. They replaced that and we had hot water for two hours. After that, we didn't have hot water again. It took them a couple of days to come back. They told us that the issue was electrical, but then it turned into our breaker was being thrown, and that was why the water wasn't staying hot. They came on a Tuesday and when they came back on Friday, they told us that we were gonna have to put a claim in for a full water heater.

I had a sump pump issue and tried to get a technician come out as soon as possible before my crawl space flooded. I talked with two agents who put me on hold for 10 minutes before hanging up on me. Finally spoke with a third agent who said that their guidelines don't allow them to use another vendor to come outside normal business hours unless there is damage. Why would you wait until there is damage, when you can have someone come out and fix it before that happens? Horrible customer service and make you jump through hoops to get immediate service when there is an emergency.

I like doing things online but my husband prefers to call and American Home Shield offers people options on claims. The workers they've sent out have been good too. The technician for our garage door came in a timely manner the next morning and it turned out to be not as big a problem as we thought, and the he fixed it. The little signals that talk to each other to open the garage door were out of alignment. So he aligned those back up and then serviced as far as putting some WD-40 on the slide.

There are different signals that our washing machine gives when a certain malfunction happens, and when it didn't give a signal, I submitted a claim with American Home Shield. Their reps called within 30 minutes to make the appointment. It took five days for someone to first come out because the issue happened on a weekend, and I was out of town.

We submitted a claim to American Home Shield about a heating issue over the phone. The process of setting up the claim is very easy. Their reps responded well and they got somebody out here right away. The tech they sent out was very polite and helpful. All around, he was good. Since the repair, our heating system has been working fine.

We’ve had American Home Shield’s home warranties on and off for close to 10 years. We always request them whenever we buy a house or when we leave the house. I’ve only turned in a couple of claims and most of them were on furnace or air conditioner issues. But as far as everything I’ve ever had, American Home Shield is really doing a good job. I always recommend them. I am in real estate and although a couple of my clients have had different issues on timing, my firsthand experience with them has been always great. It’s been practical for the last couple of years.

My heater kept on shutting down and I thought something was wrong with its controller. At first, it started to heat up and it sounded like the gas was flowing. Then suddenly, for less than a minute, it shuts down. The house temperature dropped and the heater started trying to open up. Then it shut down again and can't blow out the heat.

We had a rusted galvanized steel pipe leak. My husband submitted the claim over the phone and he said that the process was a little difficult. American Home Shield sent Centurion Plumbing Services and they were awesome. While the claim ended not being covered under warranty because the pipe was outside of the foundation, it was the best experience I’ve had with any contractor.

We were having ductwork issues and we didn't have any heat on one side of the house. I filed a claim online with American Home Shield and they sent out techs from Roger’s Heating and Air. The techs assessed my ductwork issues and fixed them. While they did a good job, they have to come back because the other side of the house has an issue. Also, one of the ducts that they replaced isn’t blowing out very much heat so they have to look at that as well. Other than that, I like how I can pay right on their website. The technicians sent out by AHS are super professional too. I love the quality of their work.

There was water leaking up under the sink in the kitchen. I called American Home Shield and they set up the appointment for me. The guy came four days later and fixed it. He did a good job and he cleaned up behind himself. In the end, AHS did what they said they were gonna do.

When the garage door opener wasn’t working, I went online and submitted a claim to American Home Shield. Their response time was very quick and the guy from the James J. Floor reached out to me within an hour. The guy was very professional, courteous, and kind. He definitely provided A1 customer service. He came and checked the garage door opener out. He explained to me that he found out it was a bad circuit board that needed to be replaced and he was done within 20 minutes. Since the repair, everything has been perfect.

Our unit was blowing, but it wasn’t getting hot. I knew something was going wrong with it because it was cold and we needed heat. I called American Home Shield and they were professional, courteous, and straightforward. They had no problem sending somebody out. It didn’t take long and I appreciated it. The guy from Nick Dolinic Heating and Air Conditioning was awesome. He didn’t take long to diagnose the problem. The burners were dusty and they just needed to be cleaned off. It was a minor problem but one had to have some experience in it to know what was going on. The guy went and did his thing. I thought the work was gonna be at least a good hour but he had the unit up and running in less. The unit is now running great. I recommended American Home Shield to several people.

I had two claims with American Home Shield within a week. One was for the garage door opener and the other was for the lights in my kitchen that would not come on. I usually submit a claim by making a call on my line, then get an auto-attendant and place the call that way. It's easy for me to do it and I have the number programmed on my phone. I've used them for 15 years. The contractor called within 24 hours of getting our ticket and were on time. They gave us the morning schedule from 8 to 11 but my husband said that they got here closer to 8:00 AM.

The sink was stuffed up and I called American Home Shield. I went through the automated system when I submitted the claim and it was very easy. The plumber who came out was very professional, courteous and thorough. He came in and got to the job. He was very prompt and didn't take long. He explained everything to my husband and my husband explained it to me later on, so I understood exactly what he was saying. My husband was very pleased with him. It was a very excellent service.

I had an outlet that had no power and a light switch that hissed. Half of the lights wouldn't come on in a room. I wanted to get that checked out to see if there was some kind of electric issue so I called American Home Shield. It was my first time filing a claim and I thought it was gonna be a big deal and that I would have to do all this paperwork, but it wasn't. The experience was great. The tech came out and fixed everything. He was very professional, seemed very knowledgeable with what was wrong and quickly got everything replaced. Everything seems to be in working order now.

My washer wasn’t coming on and I filed a claim for it with American Home Shield over the phone. They did a great job and they did what they said they were gonna do. They got a repairman to come out to the house. But it took the service company about a week to come and that was a problem. They came in, they fixed it then they left but the washer started doing the same thing of not coming on that same night. So, the tech came back and he did something and it turned on and ran a cycle but then the power went out.

American Home Shield has been very good and helpful for us. My heating unit wasn’t working properly and I submitted a claim for it over the phone, and their response time was awesome. A contractor came out here within 48 hours and he did a great job. His communication skills and work performance were very satisfactory.

I filed a claim over the phone for my washer and dryer and for my dishwasher. The first person that I spoke to was okay but when I had to call back, the guy that I spoke to didn’t know what he was talking about. He kept telling me that none of my stuff could be under the warranty because we had moved it into our new home. I knew it wasn’t true. We’ve had a home warranty for years and I kept telling him that I needed to talk to his supervisor. It also sounded like he was foreign and wasn’t even from the States, and that he didn’t wanna mess with it. I even told him that I had a copy of my warranty right there and it was covered. In the end, I just hung up. I called back and the person that I talked to helped me right away. I told her what had happened and she said that the representative was nuts. But I have had coverage with American Home Shield for about 12 years now and that was the only time that has ever happened.

My tenant was having faucet problems in the rental property and I submitted a claim for it with American Home Shield. I like to call a claim in because I can communicate better. The AHS reps are fantastic because they communicate and I appreciate that they’re quick to respond. When the contractors arrived, they needed a new hose but they didn’t have one with them, so they used duct tape on that leaky faucet. There were no complaints from the tenant, so I'd assume it went well. But personally, I had a problem with paying my bill with them. It was confusing. I paid it in full and upfront, but it went into monthly payments, so I got a credit. I had to call and get it all resolved. I was supposed to get another statement in the mail for the full amount put back on a yearly billing cycle. I have not received that yet. But that’s the only complaint I have with AHS.

American Home Shield is a great outfit to work with and the vendors that they choose are all terrific. I prefer to file claims online, but I usually do it over the phone because I’m always more comfortable talking with someone. We submitted an online claim for an HVAC system that wasn’t coming on and there was no talking with anyone until South Placer Air called. They got the referral and gave a window that I could choose from. They were jammed and they couldn’t get out here the day I called. It was chilling and cold and after one day, they came when they said they would be here.

My wife and I did a lot of research and looked at reviews on multiple platforms before choosing a home warranty company. For the price and the coverage, American Home Shield had two other close competitors that we made a decision between, but it was easy and convenient to look and navigate through American Home Shield's website. They clearly listed out all the things that they covered. We have been with them for about two months now and I had to make my first claim in the first week of owning the home. It was the third day we owned the home when we discovered the problem, but there was no hesitation or no resistance in fixing it. With no questions asked, they had someone out the next day.

American Home Shield's claim process is pretty simple as long as you know your contract number and all of the necessary information. We called in a claim for the microwave on a Friday and JTL Services came in on a Monday. They were amazing. We have a baby and they were very quiet and tried not to wake her up. And they were quick and they fixed it. They did a great job. However, we called them out a few times for our claim on the furnace. The contractor fixed a couple of quick fix things, but we just went ahead and bought a new furnace out. The companies that are coming out doesn’t always seem like they're fixing the problem. They're just kind of getting us to shut up.

I joined American Home Shield in June of last year. I made one claim then I called for my second claim for the doorbell that was not ringing. City Electric came and fixed it. It took their techs five minutes and they did a good job. Come August of 2018, I had a leak in my living room so I called Home Shield again and they sent somebody. The man came and looked at it. He just stood there and did not even back down. He said that it was a slab leak and it was covered but he had to check out registry from the company. Then he went away.

I’m impressed with American Home Shield's process and follow-up. When we were having a leak under the sink, I submitted a claim to them online and the follow-up company responded to me very quickly. The problem was the garbage disposal and the tech replaced it. All is working again.

Getting the claim started was very easy. I submitted a claim for my shower over the phone and American Home Shield was able to get somebody out after a day or two. The contractor told me what was wrong with the shower and replaced a cartridge on it. They did a really good job and the shower has been working fine since then. So far, my experiences with AHS have all been really good and I would recommend them.

I had no heat and I submitted a claim for it with American Home Shield over the phone because I couldn't figure out how to submit it online. It was asking either an air conditioner or furnace, but my system is an air conditioner and a heater built into one unit. It would've been easier if it was specific enough. But the contractors from Ultra Heating & Cooling were great and very professional. They are prepared and they know what they're doing. My unit has been functioning great since the repair and it made things a lot easier and comfortable. I've only had to use AHS twice, but I'm satisfied. You put out $500 a year for it and it's there just in case. I'd recommend them.

Our gas heater wasn't igniting. Its sensor had burned out. I submitted a claim to American Home Shield over the phone and my interaction with the rep was very good. The tech came out right on time, which is unusual because I usually get a call saying, “I’m stuck in traffic or whatever." Once he diagnosed the issue, it went quickly. He had replaced it within 15 minutes and he was on his way. It was very fast. He also took the time to explain to me what was going on, and I appreciated that because a lot of repairmen really don't. They just say, “This is broken and it needs to be replaced.” Since the repair, my water heater runs perfectly. I’ll be using AHS again if my insurance company will allow me to request which company I use.

Every time I've called American Home Shield when I have needed services, I have always gotten a quick response and the work completed. I am pleased so far. Once, my showerhead broke and it needed to be repaired. There was water going into my wall. Then my tub had an issue where the water was going from upstairs to downstairs in the ceiling. Also, I had faucets in my bathroom that were supposed to be changed a year ago and I was supposed to get a cash out but I never did. I wanted those fixed because I had a leak, and the guy that AHS sent out took care of everything for me.

We're having a lot of trouble with American Home Shield. It has taken my husband calling them over and over, sometimes waiting on hold for two hours, and then he gets a hold of somebody but the call disconnects. There was one time where they told us that the electrician said there was no electrical problem in our house, which was not true. I had to get in contact with the electrician and that took a few days, but he confirmed that there is a problem. It turned out that we had some damage in our fuse box, and we were told that the wire to the house from the town utility was baked by the sun and had completely corroded. Water had been getting in and has been causing damage in the fuse box. He told us that the whole thing needs to be replaced.

I'm glad I found American Home Shield online. Prior to getting them, I had First American when I bought the house and I had a terrible experience. They were awful so I dropped them. Then, I didn't read all the bad reviews for American Home Shield until after they had to come out here but I'm sorry that so many people are dissatisfied. People think that they're signing up for new appliances and I just don't understand. Other than that, I'm perfectly satisfied. I called American Home Shield and spoke to a representative who was very nice both times. I had an issue with the garage door opener due to the snow. American Home Shield sent a guy who showed up within two hours and fixed it. He also took care of my lock. He was a very nice young man and very polite. He left after doing the job and I have no complaints. The garage door seems to be working real well now.

The air conditioning was blowing hot air. It was not blowing cold. I submitted a claim for it over the phone to AHS. I talked with somebody just real quick. 5 minutes, put it in and sent the claim across. Then they sent me a reference back, they called in less than 24 hours, came out and fixed it. Myers Comfort, the contractor, is good. Any time they come out, they’re always smiling. They’re right to the point, they explain what they’re doing or when they get through with it. They did not try to rip you off so I know exactly what I'm getting, and then they call me when they get through it and check on me a couple of hours later, to see if it’s working properly. AHS is excellent to have.

We had a damaged condominium due to a flood from a broken pipe upstairs. We just got the condominium last April and immediately, we noticed a wet floor below the air conditioner. We called American Home Shield, then they sent a guy out and he found that the issue was a clogged-up drain pipe, and he fixed it. A couple of months later, after we had the flood, we were told that the air conditioning system was not any good, although it was working. So we called American Home Shield again and we had the same company come out. They looked at it and said that it was working, but it was not efficient and not working well. The tech said there was nothing that they could do.

Recently, I had two issues. One was with the dryer. Then I had a circuit board that went out and we lost heat on half of the house. I submitted claims to American Home Shield and their reps have been wonderful. They are very pleasant, professional and helpful. After I submitted my claim, the notification I got was a combination of emails and phone calls. Both times, the vendors and repair techs were responsive and I got a response within an hour. The contractors who come have been very professional and friendly, and the interactions I had were very good. They usually tell me what’s going on. When they finish, they tell me what they’ve done.

I purchased my house and the seller offered American Home Shield in the transaction, and it became effective in December. I haven’t moved in yet and the inspection showed that it really needed to be repaired. I had some drain stoppage and some leaky pipes that needed to be checked. I filed a claim and the tech from Lenny's Plumbing and Drain Cleaning was very knowledgeable and had a lot of good suggestions. He was interested in saving me money in the future and he did his best to explain everything to me. He corrected what needed to be corrected so that everything will function properly once I get moved.

My dishwasher was leaking, but I thought it was my garbage disposal because it wasn’t working. I told the lady from American Home Shield that I couldn’t tell which one it was. I had backed up water that was in my dishwasher that has spewed on to the floor. She said that she was gonna put a claim in for either one and that I wouldn’t have to pay but just the one time. She wanted me to do it during the hours I was at work, but I was busy and couldn’t get off work. So, I told her that if it would be okay that I could schedule until Saturday, and I would just keep an eye on the water.

Filing a claim online with American Home Shield is simple to do and I prefer to do it that way. I recently filed a claim for a pool equipment issue and the contractor that they sent out was awesome. The techs were on time, and they were really quick at fixing the problem and explaining what the issue was. They completed the job in the same day.

Being with American Home Shield for about three years now, we've been contacting them and doing everything online. The most recent claim we had was for the dryer as some screws had broken off. AHS' contractor fixed it. They were pretty efficient. They came out once, and then they came back out. They had to order the parts and a couple of days later after they got the parts in, they came and fixed it.

I went online and filed a claim with American Home Shield for my heater that I was having an issue with. After I did that, I immediately got a text saying that someone would call me within the next 24 hours. I then received the call within the next 30 minutes. A guy from Advance Appliances Services came out and he was awesome. He came in, found what was wrong with the unit, and fixed it within 45 minutes. Everything has been great with the unit since then. The overall experience was easy and efficient. I’m highly satisfied.

I had a heating issue wherein the fan in my HVAC unit comes on if I put it on auto but no heat was coming out. Then, when I increase the temperature, the unit would not turn on the auto mode. I went online and submitted a claim to American Home Shield. A tech came and he was very professional and kind. He diagnosed the problem very quickly and took care of it. My interactions with them have been very positive and since the repair, the HVAC has been great.

Our dryer was taking too long to dry and I filed a claim for it online with American Home Shield. I got a text message quickly and the tech came out within three days. He told us that we needed to replace the hose that came from the dryer into the wall and to clean out the lint trap on the roof. He said that there wasn’t anything mechanically wrong with the dryer, and he left it up to us to fix it. We had to purchase a part and then we had to climb on top of the roof to do that. Maybe if they had asked us to check that, the tech wouldn’t have had to come out to take a look at it. That was something that maybe over the phone, we could have diagnosed. Other than that, we’re okay for now.

Over a week ago my water heater gave out. I put in a service request through American Home Shield (AHS). They assigned my work order to a very bad company called Habit Plumbing. Habit Plumbing came out to assess the problem and told me that they submitted the diagnosis through AHS and they kept telling me this over the course of 8 days. When I would follow up with AHS, AHS would say they never received anything. I spoke to numerous supervisors at AHS and they would tell me that they spoke to Habit Plumbing and that the diagnosis was being sent as we were speaking on the phone - one of many lies told to me by AHS.

I requested service & received a call from the contractor on a Sunday. We decided I did not need the call. I called AHS and cancelled the service on Sunday. The fee was deducted on Tuesday and I am being told it will take 14-21 days for a refund. REALLY!?? With technology today there is no reason for this other than for AHS to keep the little bit of $ WAY longer than they should. So unhappy with this that I will be finding another home warranty company.

This is the worse service ever. I have had 3 items and have had to argue every time. I have to read the contract to the person taking my request in order for them to approve the service and argue that it is part of the contract. I have not had hot water for 7 days now and they are saying it will take another 5 to get the part - which can be purchased at Home Depot. I could have had hot water the same day we lost the hot water heater. When I called and asked for clarification they can't explain so I asked for a supervisor and they hung up on me. I will NEVER recommend this service. Way to many options to be treated this way!!! If I could give them less than one star I would!

I have had AHS since I purchased my home 4 1/2 years ago. It has always been a good experience with them when I've needed them which isn't often. The contractors are fine, yet occasionally you get one that doesn't do their job fully. This happened with my washer. AHS sent a contractor out who didn't even fill out the invoice correctly and took forever to get back to them. 2 weeks later I speak to AHS and they were unhappy with the service I received in addition to the problem stated so they requested a 2nd opinion at their cost, not mine.

Purchased a multi million dollar home with a home warranty. Moved in and determined that the cooktop burners dont work. Called them out to repair it and they denied our claim because they said we caused damage to the burners! It would take a sledgehammer to damage the burners on an all steel cooktop. Not to mention that the burners have metal grates around them which the cookware sits on top of. Later found out the parts for this cooktop are no longer manufactured and the entire cooktop needs to be replaced. About a $1500 expense. Lousy service, lousy claims department. Policy not worth the paper it's written on. Dont waste your time.

I had a burner that would not ignite on my gas stove, and if it did ignite on very rare occasions, it would go off mid-cooking. I submitted a claim with American Home Shield through the internet, and it was very easy to navigate their website. AHS has certainly done well for me and they have not failed me. I have always had the best technicians and the best response.

I had to call American Home Shield when the power went out in a couple of areas of the house. To put in a claim, I always have to wait on the line for 45 minutes. Other than that, the claim process has been fine. Plus, the techs they send out seem good.

There was a water leak in my rental house. The contractor told me that they came and fixed it. I filed a case to American Home Shield and in the next one hour, someone called me. The next day, the contractor made an appointment with my tenant. In the kitchen sink, there was a garbage disposal thing, a thing regarding some stopper, and they removed the part. I am impressed with American Home Shield's process. Earlier, I used to call a couple of people or I have to go myself to take care of the issue. Now, it’s one less thing I worry about. I was skeptical initially, but so far, I’m really lucky to have American Home Shield. I would definitely recommend them.

I have a few houses in Washington that I have the American Home Shield warranty on. At one house, in Spanaway, we just had the whole water heater replaced, including the expansion and the strapping. We made it up to code and all that jazz and it just blew. A water expansion capsule on top of the water heater had blown two holes through the mini keg or the cylinder and it was gushing out some brown, milky water on my garage floor. So my wife had to make a phone call to AHS to get it fixed.

We had 12 inches of rain here in the last week. The basement flooded and the heating unit was down there. We smelt some smells and we turn the gas off. I went online and requested service to American Home Shield to let their contractor come and check it out, and paid for it too. This happened on Sunday and they responded on Monday and said a guy out of Cullman will respond. But Cullman is 80 miles away so I said that it was ridiculous. I called AHS and I was on hold for quite a while. When I talked to a gentleman, I asked if there is somebody closer. And I got the, “Well, this is what the computer says, this is what we do.” I asked him to clarify with me their policies because he never would say if there were other contractors in the area. He said that their policy is to just choose the guy on top because they're trying to fluctuate through and give everybody equal calls.

I had some electrical plugs that weren’t working and for those, I filed a claim to American Home Shield over the phone. Getting the claims process started was easy. But there is always an issue about the amount of time for them to get somebody out here. The contractors are busy and don’t work on weekends. That’s the problem I usually have – the weekend. When I had a problem with my refrigerator, I had to wait for somebody. I called on a Thursday and there was a long holiday so the contractor didn’t get to me until Tuesday after the holiday. Everything thawed out of my freezer and I had to take everything out. There is nothing I can do about it and I don’t think Home Shield can do anything about it. But they can if they want to. The contractor that came out for the electric plugs was great though. It was All Safe Electric and the issue was taken care of.

A couple of years ago, we were really unhappy with American Home Shield. Nothing had seemed to be working right. They still have an issue with current service, and it is still hard to call in, but this past year, our experience with AHS has been amazing. My refrigerator was leaking and making a really bad whistling sound. It sounded like it was gonna die. Submitting the claim with AHS was easy and fast. The service person who was here was really professional. He knew what he was doing and was really nice. The first time he was here, he had to order a part. A few days after, he came back and fixed it.

American Home Shield did pretty well with my sump pump issue. However, the contractor that went to the house had me pay for the sump pump parts before they would install them. I was just surprised that I have to pay out of pocket, but the person who put it on did a good job. So far, the sump pump is working.

Submitting claims with American Home Shield has been really good and quick. It's easy to do whether online or by phone, and they reach out in a timely fashion. It usually takes a couple of days to get the repairs made. The contractors that have come out have been really thorough, professional and courteous. Recently the heater went off and it wasn't working. The contractor showed me a picture of what was happening up in the attic, so I was really pleased with that and really happy with the service. The home warranty through American Home Shield is reasonably priced and well worth the investment.

A PEX pipe sprung a leak somewhere and it did the bathroom, family room and the other side of the wall. It's a big, big mess. I called American Home Shield and told them I have a water leak in the attic. AHS was right on the ball. They tried to get somebody that evening, but it was a Friday night. Then they sent somebody out Saturday morning ASAP. A contractor from SecondOpinion Plumbing came and he cut a hole in the wall first, then he went up in the attic, and found the leak in the attic. From there, he called the people who have heaters. They showed up, and then they called in a contractor who showed up too. We weren't happy about it though. That wasn't right. I didn't call the contractor, but the contractor showed up.

I submit claims with American Home Shield online. Their claims process has been increasingly getting better and I have been pleased. In the beginning, it would take a while for a person to respond. It was also taking forever to get somebody out here. But now, the contractors are out here in a couple of days and recently, they've been excellent. When the water dispenser was not working, although the icemaker worked, if I don't get enough water out of the water dispenser, it would freeze up. So, he unfroze it. He also showed me how to do it and I was pleased with him.

I thought I had a leaky garbage disposal. I wanted to make sure so I filed a claim to American Home Shield, but the contractor that came out couldn’t find anything. I wasn’t there when he came. He just called me on the phone afterwards and he was very professional.

I called my repair persons through American Home Shield. I usually call in and schedule something. And then they tell me that the person or the company that's going to come out might contact me within the next 48 business hours. Usually, I work all day, so when I get home if I have a problem, I usually call it in at night or first thing in the morning, and someone usually calls me either that morning or the next day to get the problem set up and get them out there. They're usually there either the same day that they call or the next day, depending on what the problem is.

A year ago, we had to wait for weeks on an air conditioner in the middle of summer, and where I live in Texas, it was 85 degrees outside. The guy came out from Abilene, and he kept saying that that was reason that it took him so long. Then it took him three days to get the unit fixed. He told us on the first day that he did some of the work, and he would come back out the next day. So we waited, and he didn't come back. My husband has MS and COPD, and being here without an air conditioner was not conducive for him. We opened all the windows in the house for two days. When the tech came out and finished up the job, he said that he had gotten stuck on this school, and it was the summertime.

My furnace was blowing out cool air. I called American Home Shield and the tech came out after about 32 hours. He was very professional and he recommended some scheduled maintenance. Turns out our furnace only needed to be cleaned and it's working perfectly now.

I submitted a claim with American Home Shield for my air conditioner that wasn’t working. I did it online and it was easy. And I got a follow-up through email within a day. A guy from Fitz Mechanical came out and took a look at it. He was professional and good. And he turned the AC on so it’s running off of the emergency heat. That was the resolution. So if I was to turn it back to the regular heat, it’s not gonna work.

I was very pleased with the customer service from American Home Shield. I had a problem with my refrigerator and I submitted a claim to them over the phone. The person who I talked to was quite professional. He responded to my inquiries in a timely way and they ordered the service. Then right after the phone call, they emailed me with the name of the provider and the contact number.

I submitted a claim with American Home Shield for the lights in our ceiling fan that weren't coming on. I did it online and their website was easy to use. The fellow who came did not take long. He already had an idea of what might be wrong, and so he took care of it. I had to leave before he was done, but my wife said he did a good job, and everything was fine.

I had an issue with my AC where the fan on the outside stopped turning and the unit wouldn’t respond inside in terms of turning it on. I submitted a claim to American Home Shield and the person who I talked with over the telephone was very professional. Their reps were also very proficient and knowledgeable. The technician then came in and he was great and very professional. He examined the unit and explained everything to us in detail. Once he completed the job, he explained what he had done and made sure that we knew about the guarantee and how to get in touch with somebody if something went wrong. He did an awesome job.

My dishwasher just stopped working and I didn't know what it was. I called American Home Shield and the rep I spoke to was courteous and professional. It was Thursday then and the tech came out the following Tuesday. He was professional and he did what he had to do. The issue turned out to be the whole front panel. It was a digital panel and it went out. I was then ordered a new panel and the unit is now working. I left American Home Shield before and went with First American and I also had an issue with my dishwasher. The tech First American sent me was snotty and didn't even do anything. I didn't care for that and went back to American Home Shield as they haven't given me any problems.

My garbage disposal was broken. I called American Home Shield and they responded right away. They gave me US Plumbing & Rooter to help with the problem. My husband told me that the technician who came was good, very friendly, and he did the job very well. He cleaned up everything too. I've had a good experience with American Home Shield so far. I talked to my coworkers and I recommended American Home Shield to them.

When our dryer stopped working, I went online and put in a claim with American Home Shield. They wanted to know what the device, the model and the brand was. Then they coordinated with whoever they contract with to work on that particular brand. That company then contacted me directly and it took a little over a week for our schedules to align. The contractor who came was fine. He had to order a part though and, all in all, the repair took three weeks. The dryer has been working fine since then.

The heater wasn’t coming warm and I called American Home Shield. The rep that I spoke to over the phone was very helpful but due to the bad weather, the contractor wasn’t able to get up on the roof that day or the next day that I called. Once they were able to come, the guy was good and he educated me with the AC. Everything has been fine since. However, I called AHS for a plumbing situation and they didn’t cover snaking on the roof which I don’t understand. For the plumbing part, there’s not too much covered, and out in Las Vegas, plumbing is always a problem. Still, American Home Shield is good, and I would recommend them to someone.

My garage door wasn't opening and I submitted a claim online to American Home Shield. The contractor showed up on time and I was satisfied with the service. I had a very good experience with AHS and their contractor. I would call Precision Door Services again if needed.

In the period of one month, January, we had to make five service calls to American Home Shield to have our master toilet unblocked. We were so tired plunging it out. Poe’s Plumbing came, and they did a wonderful job with their tools. They plunged it out, and on the fourth or fifth visit, they removed the toilet and went down with the cameras to check out the problem more thoroughly. At that time, they said they couldn't find anything on the line, so it must be something where we need an extra push to get the material out. They suggested rather than continuing to call every week, that we have a pressure assist toilet installed. So, after the next blockage, that’s what we did.

I've had very good experiences with American Home Shield. I usually talk to a representative over the phone to submit a claim, and they have been very professional. When the refrigerator wasn't cooling and it wasn't making ice anymore, the technician that came out was very good and very professional. He was thorough and he did a great job. He knew what he was doing and did it. The refrigerator is working really good right now. American Home Shield is very helpful. It's a good company to have on your side when you need and they have people that can come out. They can either tell you if your appliances can be fixed or replaced. So, they're very thorough.

My dishwasher was making a super loud grinding noise and it sounded like it’s gonna explode. I filed a claim to American Home Shield and the contractor that they sent out was super great. He was professional. He asked me what was happening so I explained to him and he immediately said, “This is what I think it is.” And then, he just gingerly took my dishwasher apart and was very aware of where he was setting everything. He showed me a couple pieces of porcelain from one of my plates that had chipped off and it was caught. And that was making the noise. He went above and beyond by cleaning it off. It was not part of the service, but he said he just wanna make sure that I won’t have an issue going forward. He then put it all back together and when we ran the dishwasher, it was perfect. He walked me through and told me a couple of things about my dishwasher that I wasn’t even using. So, that was really helpful too.

My washing machine stopped spinning and I couldn't wash my clothes. I called in the claim and American Home Shield sent the Sears man out. He came in three days after the call. He was nice, professional, and friendly. He explained what was going on with the washing machine and told me everything he was doing. It took him about 45 minutes to fix it and it has been working ever since. I've been with AHS for three years. They had the best ratings, which made me choose them. I've also recommended them. My aunt had another home warranty company, but when her refrigerator broke, they didn’t do what they said they were gonna do. I told her she should’ve gone with AHS and that's who she's with now.

We had water in our basement and we didn’t know where it was coming from. I submitted my claim to American Home Shield. I did it online and navigating the website was easy. The first time the technicians came out, it was within 24 hours. He came in, I showed him where we had the water problem and he had me flush a couple of the toilets. He saw that no water came in. Our interaction with him was fine but he didn’t find the root cause of the leak.

The neighbors recommended American Home Shield and when I filed for a claim, the service of Hers & His Plumbing was great. We had a faucet leak that we couldn’t figure out how to shut off and they came here. They were very responsive and professional. They were as good as I could expect and there have been no problems since. Everything has been great. American Home Shield's website seemed to work fine too. I had gone online to file that claim.

I contacted American Home Shield online to file a claim for our water heater that burst. The process was easy and their response time was quick. It was two days before someone could come out, but they responded right away. The contractor did an excellent job and he was very professional. He replaced the water heater. The only thing is when we got the contract with American Home Shield, they should have explained to us that we had to pay something where they have to make the water heater up to 2018-19 standards. We ended up coming out of our pocket almost $700. And that's never happened before when we've had other homes. So, that caught us off guard. We were thinking we were covered.

Filing claims with AHS has always been really easy. I do it online and I appreciate the fact that it’s simple. We got up one morning and it was really cold in the house. Our furnace had stopped working completely so I called American Home Shield and they sent Integrity. It took Integrity four days to come because they were so booked up, but I understand that. I don’t know if AHS just has a few companies that they use in this area, but that’s how it seems and we have to wait sometimes. Still, we really liked the two contractors that were out here representing Integrity. They were really good, timely, very efficient, professional and knowledgeable about the system that we didn’t even realize we had. Everything was working when they left and it has been fine since. If anyone’s looking for a home warranty company, AHS is one of the better ones to go with.

There was something electrical going on with my microwave. It wouldn’t come on anymore so I submitted a claim with American Home Shield for that. Their online process was very easy to do and I got a response from somebody almost instantly. The contractor who came out was the most personable. He showed me the part and then left the old part. He did the repair all on the same day. Everything is working like a charm since the repair. It was a very good experience. I’ve been with AHS for almost a decade. When I started with them, I was spending 75 bucks when somebody came out. And now, I’m spending 175, which was a shocker. But other than that, everything is great with AHS. I'm very satisfied and would recommend them.

We've had some really cold weather here in Ohio, and those two nights that it got down to 15 below zero, my furnace went out on the second night. And the issue was the blower motor on the furnace. I submitted a claim with American Home Shield at about 1:30 in the morning when I realized that we didn't have any heat. They called the next morning at about 11, and Dawson's Service came out and had it fixed by about 2 o'clock, so I was very pleased. The tech came out and took the motor out and replaced it and was on his way. He was very cordial and I had no problems. It was very cold and the furnace is in my garage, so I had a little heater that we turned on and I tried to keep us as warm as we could.

Most of the time when I called American Home Shield, the hold time was usually anywhere between 20 minutes to an hour. But other than that, once I got through to somebody and talked to them, everything was fantastic. We recently did a claim for a furnace that we needed to be repaired in our house, and we were in the process of selling our home. We signed up with American Home Shield for a warranty for the home. And during the inspection process, we found that our furnace needed to be replaced, and American Home Shield was very helpful in that. We called them and we went through a qualification process to make sure there were no pre-exisiting conditions, which at first, they said there were based on the timeframes. But then I called and cleared it up with them. I told them exactly the days, and what happened, and when the inspection happened.

I filed an online claim with AHS for our heater and they dispatched a contractor in a day. This contractor was very good. He was professional and explained everything that he was doing. It still feels a little chilly. I don't know if it's the balance but the heater is working again. The warranty has been valuable thus far. Sometimes, it's hard because of the $75 charge for most contractors, especially when it's something little. But the contractors, overall, have been good.

I have a leak of unknown origin in the house so we had to bring a plumber out through AHS and it was beyond their scope of being able to do anything. So, they recommended a leak company come out. That company came out and they looked around, and what the plumber found with the use of water continually coming out, the leak detection company couldn’t duplicate.

We had an appliance that was leaking water from underneath. We called American Home Shield and I had really good service. Everything was handled very quickly and nicely. The serviceman came a couple of days later, pretty much on time from what he said he would. He did a very good job. He looked at the units and he told us that he thought the units couldn't be repaired economically, and that was what he told American Home Shield. We just finished getting the two appliances put back in this weekend and everything is running well. It was a good experience all the way around.

American Home Shield took care of my needs at the time that I needed it. It was during the cold days and a contractor made the heater work. I was happy because my house was warm. But throughout the days, I've noticed that the pilot is not turning on. It is just the fan blowing and it's running on cold air. I have to disconnect and put it back on, and in the middle of the night, that's a little bit annoying. I haven't called them back because sometimes, the heater works well for a few days. But it has been tempting to call them again to fix the issue. When I filed the claim initially, I did it online and the process was great. Everything was clear and I was surprised at how quickly they scheduled my appointment with the contractor. All in all, American Home Shield has been great. It has been a good customer service and I would definitely recommend them.

American Home Shield was very user-friendly when I filed my claim with them online as my refrigerator was going on defrost. The process was quite easy too. They contracted Holiday Business Group and the technician from there was excellent. He came out in a day's time and he was very personable. He knew what the problem was and he got right to it. My refrigerator was operating within an hour and it is still working now.

Our first service call to American Home Shield (AHS) has been a nightmare so far. The repairman tried to collect money for parts and repairs, even though we already had paid our $100 service call fee under the warranty. Even worse though, he did not repair our washer! It still stops at the same cycle as before. We called AHS, waited forever on the phone, and they set up a new call -- with the same company that failed to fix our washer last time. Even worse, this 3rd party company (Antech) now tells us that they cannot come back out for another week!

The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have a stove. This demonstrates their speed of service. They claim their vendors need to schedule an appointment within 48 hours the claim is assigned, we got an appoint for 5 days later. Once the technician came, they diagnosed the problem, and the report was sent 5 days after the appointment back to AHS. This is when we called everyday to check status. From there, it took AHS another 3 days to approve the parts order, 7 more days for the vendor to receive the parts. As we finally waited for the technician to come and complete the repair, thinking that we can finally have stove to cook food after a WHOLE MONTH, only to be told that technician broke the burner heads during the repair, and now the whole cycle starts again.

Just received my credit card and with no notice my plan price increased 20%. go online, the prices are lower, chat lady said that is only for "new" customers. Cancelled plan. BTW, it took them 2 weeks to get my HVAC air compressor fixed in 105 degree Texas heat and it took them 3 trips to get my ice maker filter assembly fixed. Still had to pay over 700 for freon plus the deductible of 100.

The water heater went out at one of our properties that was under AHS warranty. I called them on Tuesday, and was assured they would send out a plumber ASAP. I was then notified on Wednesday evening that the plumber never called. I called AHS on Thursday, and was informed after being on hold for 30 minutes that for some reason the work order was cancelled as soon as it was put in. There was no explanation, and no one could answer why we were never informed. AHS promised that they would send out a plumber yet again.

I had great experience with AHS in the past. However, recently, it is a little disappointing that, after one month from the initial contractor visit, the ice maker of the refrigerator is still not fixed. Initially, contractor said that they will have to come with parts (then marked the service call complete). Then today, contractor said that AHS supposed to call and let me know that there is a class action lawsuit with the Samsung Refrigerator and give me options. I called AHS and they did not know anything about it. They said they will call the contractor and call me back shortly after a couple minutes. I am still waiting. Perhaps, this is an isolated incidence, but I wonder if there is a monitoring process of incomplete service. A month of no update from both contractor and AHS is frustrating.

I recently switched home warranty companies and I wished I never did. American Home Shield has sent out two different contractors to fix the ice maker on my refrigerator since September of 2018. It is now almost March of 2019 and my ice maker is still not fixed. The contractors don't work with our schedules, and they take weeks ordering parts and then when they get them they replace the same thing and it still doesn't work. You try to update the job or have American Home Shield send someone out and you will have to wait over an hour on the phone. You can't update on the web because they close the job out and you have to call them to explain the situation. Just a really horribly ran home warranty company. It shouldn't take 5 months to fix the ice machine on a refrigerator.

My conversation with Jason was absolutely terrible. First, this guy does not speak English, therefore he has no idea what I am trying to say. Second, when I asked for supervisor, he refused to connect me and continued to talk over me. I asked him multiple times to let me speak to supervisor and he became very rude and condescending. Third, he did not help at all and my problem was not resolved.

AHS could not find a part to replace in repairing my washer. They made a cash offer; however, I could not get the cash until I purchased another washer and paid for it in full. I was shocked because I have to pay for another washer in full and then they will take out fees and other expenses before they pay you. Maybe I am wrong, but to me this is plain robbery.

It was a very pleasant experience submitting a claim through AHS. There were no hassles and no worries. Everything went well as far as I'm concerned. The ice-maker was broken in the refrigerator. And there was burner issue with the stove and some lights out with the stove. I went online and it was easy to navigate the website. The time frame on getting a contractor dispatched out was also very reasonable. The contractor was very personable and very professional. He replaced the ice-maker, and then they replaced the burner and the lights, so everything's working fine.

We had just bought our house when our hot water heater went out. It was old and rusted out from the bottom, and American Home Shield replaced it. It was awesome. I went online, entered my address and clicked a claim for the water heater, then Doug’s Construction & Repair came out the next day. It was easy. They had to get the hot water heater from out of town and that took about three hours total, with travel time, replacing it and getting the old one out. The guy that was there the whole time was really nice.

American Home Shield gets us connected with service quickly whenever we call in a claim. We usually get a callback within 24 hours. This time our service provider was Premier Appliance Services and they scheduled us up in a pretty good amount of time. Our claim was for our microwave that wouldn't run. I plugged in the time and pushed it to start but the microwave would not start. I tried all kinds of things to redo it but it wouldn't work.

Our garage doors stopped opening altogether. I submitted a claim with American Home Shield over the phone, but there seemed to be a small language barrier. The rep couldn’t quite understand what I was trying to say, but she was very helpful in the end and she got me exactly what I needed to get. I love the contractors that came out. They were on time. Also, we’ve had some weather here and they were amenable. They had to come back and they came back and fixed the doors the same day. The garage doors have been performing perfectly since the repair.

The type of pipes our house has in it is not good. It’s an old-school style that is defective so coming in to it, we knew that there would probably be an issue. But having a home warranty has given me and my wife a lot of peace of mind because I’m personally not the handiest person in the world. Knowing that, for $75, we can have a professional here to take care of most problems that might come up has been a big relief for us. So I would recommend to any new home buyer to get American Home Shield. So far, I have filed two claims and I’ve been very pleased with American Home Shield and the plumbing company that they’ve sent. On each time that JED Mechanical Contractors had come out, the job was done professionally and effectively.

I've had AHS for years now and their website is very friendly to me. When I submitted a claim, D&J Appliances contacted me soon after and they came out in about three days later. The contractors were very courteous and helpful as well. They also explained what they were doing, and everything has been performing great since the repair.

My experience with American Home Shield has been the worst experience I have ever had. Every good request I made, I’ve not been satisfied with it. They kept me holding for weeks. Our home is less than 10-years-old and I do not have hot water. It was frustrating to have to warm water every morning. We have to take shower with cold water. It is funny because on the contract it says that AHS covers this and that. But when something they cover breaks down, the contractor that they send will tell me that unfortunately, they can cover one thing but they do not cover this and that.

Our most recent claim with American Home Shield was for our bathroom toilet. We have two bathrooms and one of the toilets was making some noise when not in use. And with the other one, the water kept running. It wouldn't stop. My wife submitted the claim over the phone and it was simple. The contractor was out here the next day. The guy identified the problems and fixed them immediately. Everything was done within half an hour. It was an excellent service. So far, everything has been great with American Home Shield.

I submitted a claim with American Home Shield online when the shower head was leaking in the wall. I prefer submitting a claim online since I'm usually on hold forever on the phone, of which I'm not happy with. Navigating through their website is easy to do. Their technicians are awesome as well. There was a cracked pipe and the technician cut a little 2x2 square, put in a new pipe and fixed it. Since then everything has been working fine. For the most part, I’m happy with AHS.

My garbage disposal was leaking. I submitted a claim with AHS online and it was more friendlier than trying to get ahold of them on the phone. There's anywhere between a 30-minute to an hour wait-time to file a claim on the phone so it's horrible. But online they give you a phone number, and assign it to somebody, and then you just call that person or the people who’s gonna come out. They set-up appointment right away, and come out. Once I was still at work and the contractor wasn’t supposed to come until later, but what happened was they had a cancellation. So they called me and asked if it was okay to go to our house right then and check it out. I told him it was fine. My wife was home so he contacted her and changed things out.

I recently made a claim to American Home Shield on a rental property in San Mateo for a plumbing issue. There was a leak, so it was hard to wash dishes. Apparently, it was a slow leak that went into the room and ruined the carpet. It was a very good thing to get the warranty because my tenant was gonna fix it, but I told him that I have a home warranty and to allow them to go fix it instead of worrying about what he was doing. I made the call to American Home Shield and they confirmed within a couple of hours to my tenant, which was wonderful. When they got there, some cement had to be chipped away from the pipe, but they couldn’t do it. They made a secondary call and they came back the next day and finished the job.

My experience with American Home Shield was pretty simple overall. Everything was online when I submitted the claim and the website navigation was pretty easy. Then within a hour or two after submitting the claim, they called me. Other than that, the process had also gone pretty quickly. My furnace was making some real strange sound and the heat wouldn't come off but AC Heating & Cooling diagnosed and fixed the problem.

I called American Home Shield when I noticed that there was water leaking on my water heater down to the wall underneath it. The claims rep was very professional and it was a very good and easy interaction. The contractor was very polite and very professional too. Apparently, there was a washer that had deteriorated that wasn’t screwed in properly, and he fixed it and replaced the washer. My husband was gonna check back on it again and see if there was still any leakage going on. But as far as we could tell, it was okay.

The exterior lights on my house were not working and it was the first time I had that issue. I submitted a claim online and the process was very easy. American Home Shield's response time was immediate and I got somebody out the same day. However, I spoke to a receptionist for Turner Electrical and in the exchange, I didn't feel that she had good customer service. There should be a little more patience with the responses. To be honest and straightforward, she was a little condescending. Other than that, the person who came out to fix my issue was very professional and the lights have been great since the repair. Overall, it was a great experience and it was very timely.

I had a faucet that wouldn’t turn off in the tub, and it had the water blasting full force. So I had to call the water company, who came and shut off my main valve. I then went to American Home Shield's website and put in a work order for a plumber. It was very painless to navigate the website and, within the hour, an email was sent out stating who would be coming to look at my faucet. I got a call within the next hour and the guy asked me if I would be able to meet him that day, to which I said, “Sure.” So, I met him in about 30 minutes. He was very courteous. He took his shoes off before he started to work and turned the valve back on, and made sure everything was working properly. He fixed everything within an hour. He was very professional and he did a great job.

I have been with American Home Shield for almost a year now. There were other companies out there, but AHS came to be one of the biggest so I went with them. Submitting claims with them has been hit-or-miss. Sometimes, you get a response right away, but other times, if you wanna talk to them, you are on hold for a very long time. I’ve also tried submitting claims online and it has been hard to get a hold of them too. The reps I spoke with have been pleasant to deal with and very friendly. I recently had a dryer that wasn’t drying and the heating element had to be replaced. I submitted a claim for it and the AHS contractor came out quickly and did everything. The dryer is working fine now, so I feel good. When I filed a claim for an AC, they sent out an actual company, but for little jobs for the appliances, they sent out just random people. AHS works but their pricing could be a bit better.

When my hot water was leaking, I submitted a claim to American Home Shield over the phone. The representative that handled the situation was good. It was the first time I got a fast experience with AHS for my plumbing. As soon as I placed my call, it was no more than five minutes and they rang my phone back. The tech came and he looked at the water heater. He had to go back out to the store because he realized he couldn’t fix it. Within an hour, he got back to bring the water heater back. Since the water heater was repaired, it has been looking great. I don’t hear any noise anymore. I'd definitely recommend American Home Shield.

The damper unit in my house was not working correctly. And A-US Air Conditioning of Texas came out to check out what was wrong with it. It was easy to get the claims process started online and American Home Shield's response was quick. They had a guy out here within 48 hours and that was only because that was my availability. The guy was super friendly and helpful. He got the problem fixed that day.

We closed the garage door and the unit almost fell down from the ceiling. The bolt was busted, then the door just got jammed and wouldn’t close. I filed a claim to American Home Shield and I heard back from their contractor almost immediately. Their tech, Mitchell, came out the next day and he was fantastic. He was personable, professional, knowledgeable and I really appreciated everything that he did. I liked the way he spoke with me and explained different things that I could do to prevent things from happening again. Or if something happens again, he told me how to disconnect the door by pulling the rope so I can actually put it down and lock it so nobody can get in. So, it was a learning experience. Since then, our garage door has been working perfectly.

My refrigerator was shaking. At first it started out with a running motor sound, like when you ride up a bike, and it was getting really loud. I called American Home Shield and they sent service people over here. They looked at it and told me it was something about the fan. The covering is heating and then that was it. They never got back to me and never called me. I followed up with them but they still did not return my phone call back. I had to call the warranty people to tell them I needed someone else to come out and check because at that time, the fridge started to shake and I was getting nervous. That was very disturbing for me because I had to pull teeth and nail to get them to understand what I was doing. The lady who answered the phone said she would put in emails to the company asking them what was the status but I heard nothing back from American Home Shield.

I needed to have the filter replaced in my refrigerator. It got stuck. My interaction with American Home Shield's reps was very good. And within a couple of hours at the most, I received a response from the contractor. He was good, very friendly, and knew what he was doing. My refrigerator has been fine since the repair.

We've had a really good experience with American Home Shield. We have had some really terrible experiences in the past with other home warranties, and American Home Shield has really done well. We’ve had our air conditioner worked on, and we’ve had several plumbing issues. And every time, our experience had been great. Sometimes, they have to look a little harder to find somebody in our area because of the challenge of living out, but everything else has been super great. We’ve been super happy, and if we get to choose again when we move, we’re going to choose them.

We had an error code happening on our water heater. I submitted the claim online to American Home Shield and navigating their website was easy. The contractor texted me on the way. They had to come out twice and fix it. The first time they sent somebody, they said it wasn’t their specialist so the guy cleaned the air filters. Then, the error code kept occurring on the tankless water heater so they had to send their specialist out. It hasn’t gone out again yet, but it looks like it might be fixed. We have hot water now so we can do dishes and take showers. That’s important. Having a warranty is very valuable because it covers unexpected cost. Overall, it was a great experience.

I submit my claims with American Home Shield through the internet, and they usually respond within minutes from the moment that I file the claims. They let us know that we would be called, then I would get a call by the next day. And so far, all of the contractors that they've sent out have been wonderful. They do excellent work. The most recent claim that I had was for a ceiling fan with a bad motor, and the contractors that were sent out knew what they were doing. They knew right away what was wrong with the fan and got it resolved quickly.

My furnace stopped working. I got a callback after I filed my claim with American Home Shield and their rep was awesome. The contractor didn't come out as fast as I wanted but he came within 24 hours. He was very professional. On his first visit, the problem wasn’t fixed. But he was able to complete the job during his second visit.

American Home Shield has always responded very quickly whenever we've needed their assistance. Their contractor was able to come out within a couple of days for our garbage disposal issue and they did an amazing job. They were fast, very professional and knowledgeable. They provided information to assist me in the future, and not just for what happens in the moment. They gave me tips on how to manage the use of the garbage disposal. It was very enlightening and it was a wonderful experience.

Everything works well with American Home Shield. My dryer was working but it wasn’t heating up, so the clothes stayed wet. I filed a claim and AHS was able to send someone out very quickly. He’s good and he knew what he was doing. I was busy and even though no one was watching him, he worked fast and since then, everything has been working.

Our dishwasher wouldn't drain. The pump was broken. We submitted a claim over the phone with American Home Shield and the reps were helpful. The contractor came in, looked at it, left and ordered a part. It took three days to order the part, then they came back as soon as they got it, fixed the dishwasher and did a good job. The guy who was sent was very polite, trustworthy and helpful. He was excellent and we would want this guy training other people that do his work because other people need to be professional and courteous like this person.

I saw commercials for several different warranty companies. I asked a Realtor friend of mine who she would recommend to her clients and she said, "American Home Shield, no doubt." We've had AHS for about a year and we’re really grateful. They always say the more insurance you have, the less you’ll need. It didn’t occur to us we might actually need it so we’re glad we have it. A month or so ago, I had a heating issue and we were cold. American Home Shield was great. I just went online, filled out the thing. And before I knew, the guy from TL Services was here fixing our heater. He knew what he was doing and easily got it done quickly. I have recommended AHS. Two friends and a relative have now signed up with them.

American Home Shield's online claim process is super easy. We filed a claim for our refrigerator as the icemaker leaks and it doesn’t work properly. And then our dryer door is broken too. The AHS contractor, Antech, reached out to us in about 15 minutes and sent out a guy who provided good service. He was quiet and quick, and got the job done. He wasn’t very personable, but he wasn’t not personable. He had to order a couple of things like some cylinder for the icemaker and a part for the door, and so neither is fixed yet, but hopefully it's gonna be good when it’s all done.

The dryer was making a lot of noise. The wheels in the back that turn the tub was kinda skipping and then the whole area of the lint thing in the front needed to be repaired. Also, one of the hose in the back of the washer had a hole in it and the timer was off on it. I submitted the claim online to AHS. Once I sit back and studied the site and was able to figure it out, it was fairly easy. All I had to do was put my information in there. They have a list of the appliance that you have and the make. If you have the model of it, just add that in there, and your address. If you want to put your bank information on there, you do that and submit it.

I called American Home Shield to submit a claim for a pipe from the bathtub that was leaking and it took them two days to send someone out to our home. Their contractor, Prime Plumbing Services LLC, got the job done right. Their service was excellent.