American Home Shield Reviews

American Home Shield is good. I was with them for about four years and then they dropped me because they had to fix two air conditioning units. Then they started begging me to come back, so I did. Now it's much better than before and they have been very responsive. When we had the air conditioning problems before, we stayed for 12 days without air conditioning in July because they could not get the units fast enough and no contractors wanted to work for them because they didn't pay them enough. This time, when we have problems and there is no contractor available, they let me use my own contractor. I experienced that with the plumber. One time, I brought my own because they could not get any plumber fast enough for us and we had a water leak. Then the second time, it was AHS who found a plumber.

After my poor first experience of a sketchy contractor asking inappropriate questions to a female and waiting 2 weeks for a new contractor to be assigned to fix my refrigerator, I was very hesitant to put in a new request for some plumbing issues. They send out the sketchy cheaper contractors first until they don’t call back, or come back to fix the problem.

We went online and ordered a repair on a washing machine. A week later a serviceman came and declared it a total loss. Never got a call back from AHS as to what they were going to do. Called and selected the option to have them call me back due to them being very busy. Never called back. Called again days later and stayed on hold for an hour until I had to go. Two days later called again and waited 3 hours (yes three hours) to talk to someone. Took the option to buy our own due to the one they wanted to get us had really bad reviews and instead to be reimbursed for an amount we really didn't think was fair. We went and purchased a new unit and they told us we would have to call back again in order to get reimbursed. An hour later and I am still on hold. I feel like they are really trying to discourage you from using their service after paying for it. Even the representative said the wait time was horrible.

I am still AHS customer but want to share my experience in few occasions. Recent I had problem with my A/C. Raised a request and the contractor came and went back like, "I need to get approval from AHS to replace coil/Freon Gas etc etc." Next day I got the quite like I need to pay $1400 out of pocket after AHS. I told them to cash in option and I was told they will call me in 48 hours. No response so called after 48 Hours. I was told no estimated date when then process my request. This is again just to tell me how much they will pay so that I can engage outside contractor. I was put on hold on phone for 45 mins to talk to supervisor. After that someone came in and disconnected the phone. This is so bad customer service.

Called for a service call a month ago to look at our oven. A technician came out right away and said that the control board was fried. I was then told that the board was no longer available so a replacement would be needed. The contractor said he couldn’t do anything till they heard from AHS. After two weeks of every morning waiting on hold from an hour and up to three hours, getting hung up on, getting the run around, passing the buck we still don’t have an oven.

I called. Place a service request for my refrigerator. They immediately took my deductible out of my account. It took a week for a service man to come. Said I needed a part. Part was ordered, but this model is no longer made. I received a call from AHS late at night about getting a new refrigerator, but when I called back put on hold for HOURS only to be on and phone call drops. Call DOZENS AND DOZENS of times sent over to supposedly who I need to talk only to be put on HOLD again for hours!! I am so frustrated and I need a refrigerator. I have to go out to eat and with the virus this is not a good time to be without refrigerator. I WILL NEVER RECOMMEND AHS TO ANYONE. NEVER!!

AHS contracts with 1-star reviewed companies and does not hold them accountable. 6/6/2020 placed service request for non working AC unit. AHS provided contractor did not call to schedule appointment. They just showed up 3 days later. On 6/10/2020 AHS called authorizing AC unit replacement. The AHS provided contractor claimed it would take 5-7 days to get the new unit from AHS. It is now 7/10/202 and the contractor will not answer phone or return calls. YELP reviews for this contractor all 1-star document the same issue. Assigned by AHS then disappear.

I appreciated someone from American Home Shield reaching out to me and working with me to help resolve the issue.

I've started my coverage with AHS in June 2018 and so far, there is no problem. I had a couple of clogged sinks in the bathrooms and All Valley Plumbing came and unclogged them. They were good and they took care of the job. Everything turned out good.

I will forever inform others of the horrible experience I've had with American Home Shield. The only things they are good at is wasting your time and taking your money. "We repair or replace your covered home system or appliance" right? WRONG. My AC recently started having issues and so I requested service through my American Home Shield account...that was my first mistake.

Our Realtor suggested American Home Shield during our process of buying. I just moved into this house a little over a year ago. They assigned Advanced Comfort Solutions for a service request we made. The first guy came out, assessed the problem and wanted to replace a king valve on there because the unit wasn't heating properly upstairs. His name was Nash and he was really good, professional, and very friendly. When they got back to the office, he called me and said that it was decided that they were gonna use a sealant.

American Home Shield was recommended to us by my realtor who has AHS for her home. She told me nothing but great things about Home Shield so I went with them too. My washer and dryer wasn't turning on for me one day so I gave AHS a call and told them my issue. They got someone out to address it the next day. The tech who came serviced the unit. Afterwards, he called and followed up to make sure that I had the part that was needed for my dryer. The service was really quick.

There was a weird smell coming from our ductwork and the air wasn't coming out very fast. So, we shut down our system and filed a claim online to American Home Shield. Their website was easy to use. If I have trouble, AHS gives me a 1-800 number to call. However, it takes forever for someone to answer the phone. It would take the better part of three hours to get a hold of somebody. Sometimes, their system gives me an option of AHS calling me back but often they don't. Plus, when they've called me back, they have disconnected me a couple of times. Still, when I get through, their customer service is amazing.

I had a backup in the plumbing. I had to have J Walton Plumbing come out to figure out what happened and help me fix it. They took a look and suspected that it was clogged. We have an ADU that my mom stays in. They snaked that line then snaked the line in the house as well just to make sure that everything was clear and that seemed to have taken care of the problem.

I was having AC issues and when I submitted that claim, somebody came up the next day. The person who came out was good and professional. Now, I was having similar issues and I had made another claim and they weren't gonna be out for three days. So, I cancelled it and just had to call somebody.

Hospitality Heating and Air was a triple A vendor, so they were helpful and on the mark. They had a little delay though. The appointment time got delayed two days because they had an employee who didn't show up for work. They also had a little bit of trouble getting the unit, an electrical problem, but they got it figured out and the unit is working now. I give them an A-minus. Also, submitting service requests is easy. You just call American Home Shield and they have an automated line. Apart from that, you should know your contract to know what's covered and what's not.

We had a problem in our bathroom and that's why I had somebody call us from American Home Shield. They sent out NW Sundance and they came in as scheduled on the day and time of the appointment. They fixed it and it was done pretty promptly. American Home Shield is very good about customer experience and they’re prompt on the promised terms and conditions. They're pretty good.

Both the valves in the toilet when we flushed them, one kept running and would not fill up and the other one just wouldn't fill up. The contractor was there no more than 10 minutes, had it fixed and was out the door. They were on time. They were very good, too. The only thing is I, being old, don't like talking to a machine. I told the machine that I had two different toilets but when they issued the first order, it was only for the guest bathroom. When I talked to A-American, they said they couldn't do anything about the second one unless I'd call American Home Shield right back and got an add-on. That was a hassle. When I called right back to get an add-on, I talked to a machine and held on and held on. I finally got a person that I could talk to and told him that I already had the service call and what the number was. Other than that, the claim was handled pretty quickly and everything is good.

The contractor that came out recently fixed the AC. The guy was cordial and quick. There were no issues. It was good. I didn't have any problems during the claim submission process with AHS as well. It was a lot of hold time the first day though, so I ended up calling back. They told me, “Hey, you might be on hold for like whatever", a zillion hours. I had that every time I called in. But other than that, it was good.

We have two air conditioners – one for upstairs and one for downstairs – and the upstairs one quit working. It was just putting out hot air. So Flushers Refrigeration came out and checked it out, They determined it needed an expansion valve, which they had to order. Then they came back and replaced it. They did a good job. I was happy with them. But getting a claim set up is sometimes a challenge. I'm not real good at the computer so it takes me a while to try and set up a claim online. So I usually try to do it with a real person but that's really difficult to do because most of their people are over in the Philippines or someplace and I can't understand their English that well. But other than that, the service works well. I even recommend American Home Shield to everybody. It's a good way to go to protect yourself at your home.

We've had American Home Shield now for a couple of years. When we first got it, everything to do with it was awful. First of all, we live in the country. It's hard to find people to come in and fix things but then the problem that I was having was even putting in the claim. When you call in a claim, it would send you to a call center that was in the Philippines and you could tell that the people that you were talking to barely had a grasp of English. I got to the point that I would normally put the claims in online and sometimes, it was a hit and miss whether or not you'd even get a callback or anything from them. My advice would be to use an American or at least an English-based call system.

The contractor from Cecil and Sons communicated well. He was here during the time that he said he was gonna be here. I had no issues, and the AC is working now. It was working before, but it wasn't pumping cold air. I just thought I was just hot and the heat was rising to the top of the house because I was always upstairs. Then I realized the basement was still a little warmer, so something was really wrong. It was after two weeks when I noticed it, and that was the time when I put the claim in to American Home Shield. I put the claim in at night and that morning, they scheduled me an appointment for two days after.

My daughter has American Home Shield and that's why I chose them. When Wright Refrigeration came out, everything went fine and I never had any issues.

I've been with American Home Shield for at least 3 years and they have 2 of my houses. I am very very unhappy with them. It only takes one time to find out if you have been treated right, fairly or not, and I have experienced several problems. I had a contractor come over here to check something. The person come in and was very nice. We thought we were in good hands. He had our front door open for about 45 minutes and we never heard from him. He never said bye. He never told us what the problem was. I tried to call the office and when they finally answered, they said the person has been with them for a few months. They apologized on his behalf.

The fan on the compressor was hitting some wires. I went online and filed a claim with AHS. Their website was fine. The contractor that came was professional, knowledgeable and kind.

The same fan that the tech fixed in May stopped again. He replaced it this time. He's perfect and everything is fine. What happened with the AC in May was the fan outside stopped. After 30 days it stopped again that's why we filed a claim twice on the same issue. When I called, they came fast to fix it. American Home Shield is very good.

The claims process was very quick and easy and there were no hidden fees. The guy from Ohahna contacted me within 24 hours and he came out the day after. Everything he looked at is working correctly. Overall, American Home Shield seems to be fine. I've had it for a couple of years and this is my first claim with them so I have no complaints.

I submitted a claim online to American Home Shield when we had slow drains in both of our bathtubs. Their tech from American Plumbing called me that night and he was at my place an hour and a half after I put in my claim. My bathtub drain issues were all repaired. Having AHS's coverage is cheap and it makes things quick and fast.

Our Samsung frost-free refrigerator would get ice in it where it was not supposed to. The contractors who came out were excellent. They handled it in a half-hour and they were gone. It has been terrific since. My son got American Home Shield and they couldn't fix his washing machine and they gave him money for a new one. The assurance is that if they can't fix an appliance, they'll replace it for free so I recommend it.

We assumed Chesapeake Comfort Systems would be here for our heating system issue when they said they were gonna be but there were several delays. We had to call several times and they said they got very busy. It took three weeks to get something done and they said that our equipment wasn't very good. We paid $125 to have them come and that's what they thought that it was worth. I'm going to call Home Shield and I'm sure they're gonna work it out for us. The problem is when I call to speak to them, I have to wait an hour. But they've been very good. We had another incident and it was handled beautifully and taken care of well.

We’ve had the warranty with American Home Shield for four years and it’s working out good for us. It’s probably a break-even for us at this point with that few years we haven’t done anything with them and then a couple of small jobs here and there. It’s the second time we’ve had Certified Heating & Air come out for totally opposite issues. They were great and perfect. They were exactly what they said they were. If they said they were gonna be there between 10:00 and 12:00, they were there. They would say what it was gonna take to repair and that was what it took to repair. They were in and out quick, which is all you could want from a service place.

Recently, our pool pump wasn't working. The contractor came out and it was the motor that needed to be replaced, but he didn't have it on his truck. He came back out a second time with the part and was able to get it running. We are now able to enjoy our pool. When we filed the claim, we got an automatic text message giving us the window and the contractor himself called to verify that window. He also called the day of to tell us he was on his way so we've got quite a bit of notification from him. We were pleased with that person but I haven't enjoyed American Home Shield. There are a lot of coverage issues and that's been frustrating. Sometimes you assume you have a warranty that'll cover something and that's not the case.

I'm satisfied with American Home Shield. My claim submitted is not a problem. The contractors are the problem. Every time I contacted American Home Shield, they would respond right back to me and contact the contractor. Two of the contractors have been problems. I got one now. He was supposed to be changing the light fixtures, and he brought a substandard light fixture out here about a week ago. I told him, "You know, you can't see." He had a one bulb light fixture and mine had a three bulb. So I called him again Friday and he told me, "I can put a better bulb in there and it will give you more light. I'll be there Saturday morning." I stayed here all day long Saturday. That guy has not shown up.

The handle was broken on my dishwasher. A filter also needed to be replaced on my refrigerator. The water was coming out very cloudy and we didn't know what was going on. I called American Home Shield. Then I received a call from who was going to be coming out and told me the time of arrival. We had the Appliance Guys come out and they took care of everything. Some parts had to be ordered. Then they followed up with another call to advise that the parts were in and that they would be out at a specific date and time of my preference. They came and fixed everything up and tested it.

I submitted a claim 'cause the AC was working intermittently. The AHS website was really easy to navigate The options were all there and it prompted for all the info that was needed. Ace Heating & Cooling came out and they were amazing. We had to shift the scheduling because we weren't gonna be able to be there when we originally scheduled it for. And they were super friendly and they didn't make me feel bad about changing it at all. They were also extremely prompt in arriving when they said they would.

When I moved in, I found that one of my sinks had a leak underneath it. Then the other one, I was going to wash my face and the drain shattered almost. Since they were both plumbing issues, I decided to give American Home Shield a call. The claim was denied at first and it took me a very long time to get in touch with someone. In the same timeframe, they were experiencing severe IT issue. They were down for a week or so. Between that and the timing issue for my part, it took me a very long time to get that fixed. I was able to resolve the issue with my drains though. The contractor from Ostarly Plumbing was great. He came in and did the job quickly. I felt comfortable with him here and everything went well.

Shop around. There are a lot of companies out there, so make sure you like where you're going. I had American Home Shield earlier. When I first bought this house, I had another and a year's coverage was included in the purchase price. When it was time for me to renew, and since I had been with American Home Shield, I went with them. One time, our toilet wasn't functioning. I made a service order online and the website was okay. It said they would contact with me in a couple of days. After that, the contractor came out and at first, they said it wasn't covered. They then came back about an hour later and said it was. I don't know what that was all about and I wasn't happy with that. Still, our toilet got fixed and now, it's working just fine.

A few years back, I had a problem with a refrigerator and I wasn't satisfied with the time it took for it to get fixed by AHS and their contractors. Their contractor took over a week to get to me. Plus it was almost four weeks before he got the parts to repair my unit. He then had to make another appointment a week after he got the parts to install them. During that time, I didn't have a refrigerator or freezer working. Nobody would do anything about it.

I submitted a claim online to American Home Shield for our circuit breaker that kept clicking off regularly. I got an email saying that Epic Mechanical Service had been assigned to me and that they would be reaching out. They did so and we got an appointment scheduled. The techs came, identified my problem and fixed it. They were good and now I have no more problems.

My son-in-law and daughter had American Home Shield and it sounded like a good idea. They gave me the telephone number so we called and signed up. For my claims, I called American Home Shield’s 1-800 number and talked to somebody over the phone. The person who came out and worked on my dishwasher had been out here before, before I got connected with American Home Shield. He was good and he knew what he was doing. He fixed my dishwasher and it's working just fine.

I had a couple of water leaks in the water heater and bathtub. The contractor came in and showed me how I could handle it next time, if need be, to make me feel more confident that it’s something that I could easily do. I also had someone come out for an AC unit and they weren’t very professional. They weren't upfront with what was going on so I got somebody out of my own money at the time and got somebody out there to discuss everything I needed to happen for that.

The capacitor was out on our AC and the contractor was there for 45 minutes and checked everything over. He made sure the Freon was good. Everything was working well before he left so, I'm always happy with what he does. He is always very quick to respond and he gets there on the day and time that he says. If he’s running a little behind, he always gives me a call so I’m very satisfied with him. I've been very happy with American Home Shield too.

Home Shield was great, but the company itself, Ice Cube Air, was awful. My AC was working. But then, it had not been working for four days. An hour or two later, not only did the AC stop, but then the thermostat, because it's attached to the whole HVAC unit, had completely shut down so I couldn't get any air in the house. That was really weird because the contractor was only here for a few minutes. They said that everything was fine, that they put Freon in it and that they would do it at no charge. I said, “Okay. But what's wrong with it?” They basically just said that it needed to be cleaned and that everything would be fine.

I've had Home Shield for a while. I'm in Texas now and I had them when I was in Missouri. So, when I came down here, I contacted them again after I had been here for years. I've been with them for a little while. Recently, I could not get anybody to answer the phone because I'm being billed for another claim that they didn't do anything. I was told the trade service fee would be waived, but it wasn't. I was on hold for two hours trying to get some assistance on that.

The company sent by American Home Shield for my claim regarding an electrical box was perfect. They took care of the problem really quickly.

My home is an older house and my real estate agent recommended that I get AHS. Recently, I had a very good experience with them and I was very pleased with the services they provided. We had a problem with something in the electrical outlet and we did not have any power. We submitted a claim online and their website was very user-friendly and very easy to use compared to doing it on the phone because prior to that, I was waiting for hours on the phone. Then, they sent me a text on when to expect the contractor and I was always updated. When the tech came out, he spent a long time fixing the issue. I was watching him, so I saw that it was not easy to fix.

When I had water on my floor in my bathroom, I called a claim in and told American Home Shield what the problem was, and they set me up with Harvey’s to come out and fix it. When I called AHS, I talked to a real person and I had no problems with him. My only problem was I was on hold for over an hour to get through. The guy from Harvey’s was very nice. He told me he would come in and look at it, and then he came down and told me what they were gonna do before they started. Everything's been fine since they've been out. I’ve mentioned AHS to other people that's talked about home warranties. I had another home warranty before I went with AHS, and I had a lot of issues with them. I've never had any issues with AHS since I've been with them. I've had really good luck.

On Time Plumbing came out for our plumbing problem and they were very good. They made things back to normal.

We have a sink in our bathroom in the basement and a sink where we do the dishes. One day, I went downstairs and the sink there was backed up. Apparently, they're on the same line. I ran the sink again to make sure that was causing the problem and it was. There was a blockage in our line and I ended up calling American Home Shield to go and get a plumber to come out. Submitting the claim was pretty easy. I did it at 3:00 in the morning and the tech called me within fifteen minutes. That was kind of nice. And when he came out, he fixed it within five minutes. But for the claim that I had before that, the guy couldn't come out for three days.

I was confused. We thought the issue was with the air conditioner. But a company suggested I have my duct cleaned. I went online and the claim was for ducts cleaning. Then Airmax came and said they came for the air conditioning. I thought they were going to do the ducts. They checked the air conditioner and I don't know if they solved the issue but the air conditioner is running. It's not putting out the air that we thought it should but there's nothing on Airmax's part. They were fine. However, I was trying to call because I paid $75 for a service call to have my air ducts cleaned. The Airmax tech said that's not what they do though. But then I just threw my hands up. I'm not even gonna try to fool with it. This is the first time we've had issues with American Home Shield. They've been very responsive and understanding any time I've called. So I don't have a complaint at all as far as the service that they provide.

Being a part of American Home Shield has been excellent. My in-laws recently bought a house and they had insurance, and we were talking about how it worked. My wife and I were thinking about being in our house for such a long time and some of the things in there being dated, we thought it was a good investment. American Home Shield is who my in-laws have. I had also contacted some Realtor friends that I have and they recommended it as well.

American Home Shield is nice and they do send people out. I like that they provide opportunities to cover pretty much anything in the house. It's the extended option of making sure everything's covered. The vendors have been good. For the plumbing issue, it was fixed. The only thing I have a concern with American Home Shield is if we have an issue, there's always an exception. It was another electric company that came out. The chain broke and the little dots came out. My mother's 82 years old and she isn't pulling on it in a huge way. They said it was excessive force on pulling it, so they were not gonna cover it. They nitpick on the small things, and they make it really hard to get things fixed when it should just be simply covered.

We were having some trouble with the burner and the oven on our standalone range. I went online and scheduled for the following day. Then, I got a follow-up call to confirm it and Whirlpool came out and took care of it. Everything works great and it has helped with preparing food. Overall, American Home Shield was efficient and they remedied the problem.

I've been a Home Shield member for 26 years. I was renting and under the homeowner's contract. And when I bought my home, I continued with Home Shield. General Electric was for the washer. They came and do what they were supposed to do. However, Home Shield's phone lines are terrible. They need to revamp the phone lines because you can be on hold all day long. And then when they're off duty, the recording comes on and tells you their work hours. But I went through another number to get to where I'm supposed to be, to talk about the washer. And to me, the young man did not explain it thoroughly.

Last summer, the air conditioner went out and when we checked the unit, it was frozen. Every summer, I ask Mr. Jimmy to do our AC, but this time, American Home Shield sent out a different company and the guy wanted to try to charge me several hundred dollars to put a fluid in. He wanted me to pay him upfront for it and he hasn't even identified what the issue was or been able to tell me whether or not that was going to solve my issue. I told him no. After a back and forth with American Home Shield, they finally sent Mr. Jimmy out. He said that there was a leak but I also needed a new condenser. He came out, repaired the unit and it worked. I had to wait a few days for the part and then there had been another issue.

I have had American Home Shield for over three years. I only had two claims so far. The first claim, I had a couple of challenges but it was because of having someone coming into the house. Due to the pandemic, there were a couple of challenges. On the other hand, the second claim was very successful. I had an issue with an attic fan a couple weeks ago and the claim was handled well. The company came the next day and they replaced it.

We were having troubles with the garage door opener because we've had troubles in the past with the control board. We called in the claim and then I gave the contractor a timeframe that I would be there but they weren't able to be there quite before I had to leave. I had advised them ahead of time in making the appointment that I had to leave at a certain time. They thought they could be there, but they weren't able to. They left a note that they have been there. So I had to make another appointment. When they came out again, it was good. It's all been working fine.

AHS was recommended by a friend and they have good ratings. When I submit a claim, I do it by phone. The service has been very helpful but I had to wait a long time to get to somebody. But then the person was willing to do the recall for the air and then I put it in a different claim, and he was able to do both at the same time. So I didn't have to call back a second time. The experience with the recent claim was good as well.

I had a previous company come out twice that was supposed to have a leaking toilet fixed, but they didn't. Home Shield sent out Top Notch and they were great. Home Shield handled it very well. The claim process is very easy. I have done it on my computer over online, and then when my internet wasn't working, I have done it over the phone and it doesn't take five minutes. Home Shield has been great with all of my issues.

I have a friend that uses American Home Shield and she recommended it. So, I went with her opinion. I signed up in May and it was available in June. Submitting a claim was very easy. I went online and did everything. Wooley Plumbing’s service was wonderful and very professional. The rep was a very nice gentleman. There was a part that he had to get and he came back the next day and put it in.

The entire way that my claim with American Home Shield was handled other than the fact that the service man from Boa came out and fixed the problem was completely insulting to me. The company accused me of using the service just to change a light bulb that was burned out. But the light bulb got burned out after I had already swapped it and the socket did require repair. I had got this message after I reviewed everything to call this number, and it was a bunch of foreign agents telling me over and over, "You're stupid. You don't call for a ** light bulb." They are disgusting if they're gonna insult people and claim that they're just using it to change a light bulb.

Our recent claim with AHS was for the dripping faucet that we had in the bathroom. The person that came was very professional. It went really well. They had to order a part ’cause I have old plumbing. The hot water faucet when you turn it over torques, it's stripped the backing. So we ordered the part and we were just waiting for it to come in. Then it did show up and then I had to reach out again ‘cause my other toilet in the other side of the house, there was a leak happening under the base. The same plumber came and he repaired that and replaced the ring. Then I showed him the parts and he was more of, “You just hold on to those parts. If the faucet doesn't work again, then we can schedule someone to come out.”

A month ago, our dryer broke and we called Home Shield. They said it would be 24-48 hours until service technician showed up. It was 8 before they did and when they did, they said we needed a new part and it would be 3-4 days. It has been 17 days since then and we cannot get ahold of anyone at the dryer company or at home shield. Home shield customer service has said for 6 days now that their managers are in meetings and will call us back the next day, but we never get a phone call. This is the most pathetic customer service I have ever received and I have no way of fixing it because no one ever calls me back. This is ridiculous.

I have been a customer of American Home Shield for many years. While we have had some decent experiences I need to share two of the worst. A few years back, our heating unit went out in the middle of winter. We had just had a baby and we were without heat in Wisconsin for several months. They offered to buy us a portable heater. Luckily, our house has a pellet stove so we were able to stay fairly warm but it took MONTHS and a lot of complaining and phone time to get them to follow through with what is stated in the contract! I thought this might be a one time occurrence... Boy was I wrong.

I have had my policy for 15 years. Have had several repairs on several appliances done (and no major complaints), but my dishwasher was deemed not repairable and I can't reach anyone to find out how to get it replaced. On hold for hours, no phone calls returned when that is offered as an option.

Completely unable to be reached by phone unless you have a new request. If there is a problem or you need to check, you'll never get them. They do not return phone calls left on their answering service. They do not follow up on requests for service and you never know what kind of service people you are getting. Most are incompetent. Four requests for service on same a/c and still not fixed. They do not care whether it is fixed or not as long as you keep paying for bad service. No more please.

In the past we have had a very good experience with AHS but not lately. When trying to call I was on hold for 45 minutes one time and a hour and a half another. I hung up because I had other things I needed to do. I emailed and never got a response. Currently we need our dishwasher replaced and our A/C is not working. They are replacing the dishwasher but are unable to find someone in this area to install it. When we find someone we are submit an estimate of cost before they can deliver. Again, communication is my concern. We submitted a request for the A/C and two days later it has still not been sent out for a company to come out. In the past we have had a great experience with this company. Everyone they have sent out has been great. We have an elderly person of 82 in our home and I am very concerned about how long it is going to take to get the A/C repaired.

I put in a service request to AHS for pool heater, pool filter and pool plumbing repair. It was one contractor that was assigned to perform all repairs and my $100.00 service fee was paid. They sent an electrical company to perform the work. He was able to fix the valve on the heater. Eventually, after 1 1/2 months and many phone calls he was able to replace the pool filter. But... he never addressed the issue with the pool plumbing that had an air leak that caused air to be injected into the pool thru the jets. He in fact made the pool plumbing worse. He did not properly install the filter to the existing PVC piping. The new filter was appx 5-6 inches taller than the old one and he just lifted the existing plumbing AND the pool motor off the cement pad they are supposed to be resting on. He shoved a piece of plastic under the appx 10 pound motor to "support" it.

I had a problem with my toilet and it was handled very professionally. High Priority Plumbing was on time and they resolved the issue. I had another claim with American Home Shield. It seemed like all of my toilets were starting to break down at once. Initially, I was a little concerned because I was told by one of the technicians that the repair had to be completely broken before they would replace or repair it. I was like, "Well, I'm paying you a fee each month and your technician is telling me that it's tearing up, but it hasn't completely torn up." They can't do anything until it's completely torn up. So, I asked them for my $100 fee to have High Priority to come out, and they did reimburse me.

I had a couple of leaks. One underneath my sink and the other one, a toilet. The contractors fixed them both and I didn't have any problems. They were great. I’ve been pretty happy with AHS as well.

I filed a claim for the refrigerator ice maker through my American Home Shield warranty and they were the ones who booked the appointment. The contractor asked me if he could come in that day within 30 minutes or so and he did. He checked the refrigerator and said it needed to be replaced. He also said that they needed to be okayed by the home warranty. He called me up about a day or two days and said he got the approval. He came with the ice maker. I did not have any problem with these people but I'm supposed to call them today because the ice maker is making ice, but it's dripping water nonstop.

There was water under my floor. I had to pay for somebody to come and help soak this water up. I got a carpet man that soaked it up. He told me my water heater was busted. I called American Home Shield and they said I had to go to this plumbing thing. When I called them, they were talking about $550. When Prime Plumbing Services was gonna come out, I had already bought a water heater. They were gonna come out a week later and I had already went out seven days without water. I told American Home Shield, “Could I just basically buy my own water heater and get somebody else to do it?” They said I could.

Pro-Lock did the rekey and everything went well. The tech worked quickly. She was knowledgeable and respectful. I had someone look at my washer and dryer yesterday. The person told me that I'm missing a cord. Somehow in the move, a cord was not attached. So we had to stop from there and I wasted money because the American Home Shield policy wouldn't cover the cord. But the appliance people that came were great. If I had to use them again in years ahead, I would. But as far as what was needed, it wasn't resolved because of the situation. I didn't know what the problem was until they looked over it. Other than that, American Home Shield was so efficient. When I asked for service, it was almost that same day or the next morning for it to be settled and scheduled. So that sounds wonderful to me.

We called Home Shield and processed our claim online, and then the contractor came out and did the work like we always do. The website was all right. There's not enough choices for you to describe what's going wrong with the problem though. It just says, "Washing machine, working, not working," something. Of course, there's no way to describe that the things connected at the wall were broken and different things like that. You just have to put something generic, and then when the contractor comes about the problem, they don't have with them what they need because they didn't know what was wrong to begin with. And then, they have to come back.

I call American Home Shield and tell them what's wrong and they send someone out. The only problem I have is I usually have to wait an hour to get them to answer. Once I'm able to get through, it's fine. They give me their number and I give them my number, then I get a call usually the day after. One time, they had Advanced Home & Commercial Services come for the air conditioning. With my oven, it took 12 times for someone to come out until they finally said I needed a new unit. The last person that came out made it worse. Before, we could open the door, it wasn't making noises and we could use the ovens.

I would prefer that AHS makes it more clear upon getting their home warranty that customers cannot choose their own vendor. When I spoke to their agent, I had the understanding that I would be able to. Then, when I went to choose my own vendor, AHS said that was not an option. Other than this issue, things have been fine. Recently, I submitted a claim to American Home Shield online for a condenser issue. Their contractor Air Pro Master came and it was a fairly quick resolution.

Smokey's Garage Door did a great job. The technician called me before he arrived. The guy was quick, explained what he was doing, identified the problem and took care of the issue. He was masked off and all good to go. American Home Shield is great. I’m a Realtor and I recommend them to most of my clients.

I'm an agent and when I talk about home warranties with clients, they always go, "Am I spending too much money? Am I gonna get worth out of it?" With the money saved on the HVAC, it has paid for our home warranty for the whole year. I made three claims during COVID - plumbing, dishwasher and HVAC. I would have been out of pocket a few thousand dollars if I hadn't had American Home Shield.

We've been having the worst time with American Home Shield. We are senior citizens and we have been suffering for weeks in this heat but no one has helped us. I’ve been with American Home Shield since 2005 but I'm ready to call Channel 10 On Your Side now. I've been sweating since June. We don't have any air here.

I called American Home Shield and they called Quality Services. Then, Quality Services called me and set up the appointment at my convenience. When the tech came out, he said that I needed a new ice cube maker. So, he put a new one in. But it’s still not working, so he's coming out again tomorrow and I hope that this time, they can figure out why it’s not working. I'd like to have some ice with my water. Other than that, Quality Services was wonderful and awesome. I was also satisfied with American Home Shield. They were very friendly and professional. As long as I'm breathing, I'm always gonna have AHS on my house. I love the warranty and I'd tell others to get it as well.

I recommended some people to American Home Shield and the good thing is that you appreciate the business and for their professionalism. I haven't had a problem, not one time. Every time I've called to set up appointment, they were there. One time, the air conditioner unit stopped blowing and when I spoke with someone to set up an appointment to have someone come look at it, the whole process went well. Even the contractors that came out, they were a great help. They ran everything to test the unit and everything came back okay. They explained everything to me and they looked at the thermostat and said that that was the problem. They changed that and now, I have air, so I'm happy.

One of my ceiling fans was not working. I had to replace it. The motor was burned out. New Dawn Enterprises did a good job. They fixed it right then and there. I haven't had problems with American Hone Shield since I've lived in Florida. But We had a couple of questionable issues at the house we had up in Maryland that we thought should have been covered but weren't but it wasn't anything major. I've pretty much had a good experience with Home Shield. Their contractors have all been very professional and knowledgeable and have done a good job.

The air conditioner was working but there was a lot of water dripping from a drainage pipe and all around the unit. Apparently, the drainage pipe was clogged and not draining appropriately causing that excess backup of water. The first company, Comfort Air, came in and didn't fully diagnose it. They drilled it and rigged it. Whatever they did didn't work and the air conditioner stopped working within 24 hours. I was dissatisfied with them and I will never use them ever again. They were horrible.

I called in a claim for my sink and disposal leak through American Home Shield's automated system. Shortly thereafter, I got an email saying that Moreno Plumbing had been selected to handle my claim. The techs wound up replacing our garbage disposal's trash compactor as there was a gap that was causing the leak. Now we can use our sink again. For the most part, we've had a good working relationship with Home Shield. I understand there are fewer and fewer things that are covered so there are times when I'm thinking I'm gonna pay 75 bucks and I paid several hundred dollars out-of-pocket because something wasn't covered. So, I've been sadly disappointed a couple of times. But any time that their contractors have come out, they have done a great job with whoever has been assigned.

We recently bought a house with a pool and we noticed a leak near the pump. I submitted a claim online to American Home Shield and that was really fast. The issue is when I need to call customer service as I'm on hold for a while with them. When I speak to somebody though, they have been very helpful and do everything they can to get my issue resolved. For my pool claim, they sent S & G Pools and Spas to do service. Everything was covered.

I couldn't open the garage door from the opener that's on the wall. The remote openers wouldn't do it. Sometimes it'd go halfway up and then stop, then it would go halfway up again and stop. Sometimes it would take me a while before I could get it to go all the way up. It had been going on for a while, so I said something was wrong here. I called AHS to submit a claim. The rep did a good job and took care of what I needed to be taken care of. They got back with me pretty quickly via text message on who was gonna be coming out and their phone numbers and scheduling the appointment. They did pretty well. The contractors did a good job too. They called and they gave me a window as to when to expect them. I have two cars. He made sure that everything was working, and it was working from the cars, the wall and the remote. The repair made it more superior and it made it much easier to exit and come back to the house.

I don't know where I would be without them. We've been here close to two years now and I've had my AC go out three separate times. My well went out, and I had my dishwasher go out too. It went out twice and American Home Shield handled all those situations perfectly. They're spot on with what they do. When we call, within that evening or the next day, we'll get a callback from American Home Shield saying that they've got somebody on the way. The first time my AC went out, the guy put Freon in and the second time, they had to replace the control board in the unit upstairs. On the third time, they wound up finding the leak, fixing it and putting more Freon in. It's $75 each week, and that ain't bad at all. When my well wasn't working, they had McCrary Pump & Electric come out here. It was the control box that’s in here at the well and the guy wound up doing something and he got it back working.

When I had an issue with my garbage disposal, I called the company to make a request and the rep was good. The guy who came was very professional and the quality of his work was very good as well.

Any time I put in a request, American Home Shield responded within a timely manner, which was less than 24 hours, and they got an appointment within 48 hours. It was quick and professional. For my AC claim, Cote’s Mechanical came out in a timely manner and they were professional. They came out twice. The first time they did, they opened up the flow valve pressures. The second time, it was for a part. They ordered the wrong part the first time so we had to wait another week. For the second part, they put it in and it worked for a couple of days. But now it’s kinda going back to the same issue so we’re gonna have to put in another call.

My neighbors called the fire department because of a strong smell of propane. The fire department came to my house and shut down my system completely. They told me I had to replace the system so I called American Home Shield. The contractor said they could not replace the system but they replaced a part. They were nice and professional but I told them, "If this will cause fire, I will hold you liable and responsible because I told you exactly what the fire department told me." I am also holding American Home Shield responsible if something happens. I don't have peace of mind yet and I'm a little bit concerned because if the fire department tells you to do one thing, you're supposed to go with it. I pay for a service and that's supposed to be it. I don't want to have liabilities. But now the system is working so I'm happy.

Air Dynasty was fine. It was American Home Shield that wouldn't cover anything. The AC wasn't cooling and when Air Dynasty came out, they went up in the attic and said they needed to replace everything. But they said they could add refrigerant although American Home Shield won't cover it unless they replace everything. Then American Home Shield said they're not responsible for the replacing. So my out of expense would be $1380 to fix the AC plus the $100 that I sent to them. I ended up paying $480 for the refrigerant that will last through the summer and I'll fix it later. American Home Shield is a joke. I would certainly avoid those guys.

We had a leak in our water heater. The contractors came out and did an initial assessment and notified American Home Shield that it needed to be replaced. AHS replaced it. The contractors did a pretty good job. They were able to come in the next week and get it fixed. We also had our locks changed when we moved in. Submitting a claim to AHS has been pretty easy and the contractors have done pretty good work. So far, our experience with AHS seems pretty seamless and I haven't had any issues with it.

At first, I had some challenges submitting claims and I was not sure if it was because I created a wrong account. For some reason, AHS had me under a Realtor so it was difficult to figure out how to submit my claim request or order request online. But once I was able to figure that out, it was pretty seamless. The Gibson Air Conditioning contractor was great. They showed up earlier than when they said they would. The guy gave great customer service and he listened to my concerns. I liked him. He was able to pinpoint the issue of just replacing a capacitor and he gave my AC a look over and said that they were great machines. I've been able to save money with American Home Shield, and more so than anything, is the peace of mind.

Antech Appliances did a good job. They were quick, efficient and got the job done. There's a little plastic lever that controls the icemaker, and that was broken. It took about an hour for them to resolve the issue. They were installing the new one. American Home Shield give good service.

American Home Shield helped me out whenever I needed it. My filter pump seal broke and the contractor came out and fixed it. They did a great job.

JC Appliance did something to my washing machine. They fixed it to where it’ll go to all the different cycles. Initially, if you go to the heavy duty and bulk cycles, it’ll act like it’ll spin on one and then it’ll cut off. Then my hot water wouldn't come on. It wouldn't do hot water. When I submitted the claim to American Home Shield, I said that my cycles wouldn't change. I did the claim online, and I didn't like the online process because I didn't understand what they were asking me. They asked, “What's wrong with it?” I didn't know what was wrong.

Submitting claims to AHS has been simple and their process is user-friendly. Their contractor, Gilmore's Home Solutions came out to service our dryer eight days after we submitted. The tech who came was excellent.

The technician came and changed the pump for the water to go out because my washer was not doing the cycle. Then he just turned it on and said it was fine. He didn't stay to see. I put just a towel to check it and it didn't go through. So I turned it off and turned it on again. It worked for one wash or two washes and then it stopped working again and it said the same signal. So I called Big Country Appliance right away and I asked if the technician could come back because my appointment was originally in the afternoon and he came at 8:00 in the morning. But they said he couldn't come back because he was finished. It took another four days and then he came.

All the neighbors called and said, "Hey, you got a pool pump making some screaming noise." I started a claim with American Home Shield online, and they sent ABNAtion. Everything was perfect. My agent recommended American Home Shield. My experience started off a little bit rocky but it's gotten really good.

When I put in my initial request for a service repair, I receive a response within 24 hours. However, the contracting agency usually does not respond within 72 hours of their appointment. I don't know if they have customers ahead of me, which I am not gonna gripe about ‘cause everybody needs their stuff fixed. But it just takes longer than I would expect. Then if they have to order a part, it's another week or two. However, when these contractors come, they were really proficient in getting the job done. The service call here didn't get finished until a month later although I was okay with it because the guy that came out explained to me. He had to order a part and then he said he'd be back in the next week. When that time came, they called a day or two ahead and said they hadn't received the part. They kept me in the loop. There were also other people that I told AHS not to send ever to my house.

My oven was not heating so I called the owner of my AHS warranty and she contacted them. AHS sent Sears out and they did just fine. Things have been as expected since they came. I'm very satisfied with AHS's contractor.

My ceiling fan stopped working and T. K. Smith & John Little Electric came out. They looked at it and showed me what it was. It was just an area and they took care of it. Also, I had the conditioning guy come out. I wanted him to check everything before it becomes too hot and to make sure everything is working and in good condition so that if anything happens, I know that I had that taken care of. But it's been working fine too. In both cases, they were prompt and very professional.

The first time Brick Street Plumbing came out, the guy looked at the leak and said that the faucet needed to be changed. The garbage disposal apparently was leaking and that needed to be changed too. He said, "AHS won’t approve your brand so we're gonna get the simple brand there is." I said, "That's fine. Whatever AHS allows, just get that and fix the problem." It had caused so much leak that we had additional damages to take care of, and I wanted to get that damage out. He said he was coming back so I didn't look for any sheet that said what he did. I thought once he completed the job, he would give me that.

Something went out and the electricity was not working in half the house. For our claims, sometimes it’s phone calls and sometimes it's just the online application. This time, we called American Home Shield. SJDI Electric came out and everything has been good since then. This electric company did extremely well and I don’t have a problem with them. But I have a problem with American Home Shield because they haven’t reimbursed me my $100 from another claim. I called twice.

Submitting a claim to AHS has been pretty easy to do. Recently, when I submitted a claim for our air conditioner, the contractor came out right away. He did something, and then I had to call him back to do something else 'cause it stopped working again. But he was always willing and able to come right back. He was a local guy, which was good because there were times I had to wait days for somebody to come from another town or city. I am very satisfied with American Home Shield. I've had it for many years now and it's been wonderful. I've recommended AHS to several other folks.

Submitting claims over the phone and online to AHS are both easy and simple. However, their online process is vague. I was planning on being more specific but they didn't have that option. They should add a comment field that goes to the contractor. Recently, our freezers had frozen water and the contractor sent by AHS identified the problem. He made sure it was covered on his end before he replaced a part and it was. He had the part needed in his truck and he fixed my issue right away. For another recent plumbing issue, another contractor, Plumbers Inc., was in and out really fast. They identified my problem with my toilet and replaced the seal at the bottom.

Initially, icemaker and I told Savvy Tech that water was not coming out. The tech replaced the icemaker and he said that it should fix the problem even though no water was coming out. Then we waited six to eight hours to make sure ice was being made but nothing came out. So, we called them again. We requested for somebody different, but the same guy came and checked the ice maker. He said that he was not sure about what was going on so he changed a valve. But I told him again that water was not coming out but he ignored it. He ordered another part and said that I had to wait for five to seven business days and he would just let us know. But it has been about 10 days now and he hasn't come back. But we're all good with our other claims that we've had. Overall, AHS protects your home and I have peace of mind.

American Home Shield is a good company. However, the techs they sent are sometimes not the best. I had a water issue in my attic where my AC is. The tech AHS sent from Air Majesty said he fixed the issue but I told him to look at my AC. He said everything was fine. Yesterday, I saw water on my AC unit. Plus, my thermostat is not responding. There is still a leak. The tech from Air Majesty was supposed to come today between 11:00 and 3:00. It's almost 4 o'clock now and nobody has shown up.

Dave and Sons Plumbing was excellent. I've used them a few times over the past couple years and I prefer using them whenever I can. They always take good care of me. My tenant is happy with their work and I am as well. I have had American Home Shield for quite some time. I was going to switch to another service, but their customer service team worked with me to give me a one free time credit to use for one of the services for my house.

A guy from Honesty Mechanical came, explained what he had to replace even before he did it and fixed both toilets with no problems. He wasn't here for longer than an hour and then he was out. I love the service. I purchased this house four years ago and these have to be the original toilets. I was hoping to get a new toilet because the toilets are old, but since he was able to just repair it, I'm fine with that. At another time, a guy came and tried to repair my dishwasher and he wasn't able to fix it. It wasn't his fault though. It was an old dishwasher and it took him a while to notify AHS that I needed a new dishwasher. As soon as they found out I needed a new one, they had a replacement out here.

The plumbing people American Home Shield has on their list are not very good. They need to look more into who they contract with as far as plumbers go ‘cause I have not had good experience in the last week. They can’t just hire some random people to put on their taskforce. They went ahead and assigned me a plumber so that was who I had to wait for to call, which I don’t feel like that should have been a thing. They should’ve given me a list of a few that I could review myself. If you have a leak in your house and you need a plumber, you can’t wait 24 hours for somebody to get ahold of you. The last time when I filed a claim, I ended up calling my own people because the last 2 people that I tried to use through American Home Shield were not very good at all. I spent $100 for no reason because they misdiagnosed what was wrong and I ended up spending my own money on something different.

Since I bought the house in November, I've had American Home Shield. It was pretty simple when I made a claim with them. I spoke with a very good representative. They sent John Hudgins Plumbing out. I ended up having some really weird heating issues where the heat was inconsistent and the contractor had to check it. They said there was an issue with the water heater. It was leaking. From the time I made the claim until everything was fixed, about a week passed. I was pretty pleased with how everything turned out. American Home Shield and the water heater company were quick. American Home Shield was able to answer all my questions and any concerns that I had so they were pretty good.

I had a toilet in in my master bathroom that the hardware in it was not filling the commode correctly. The hardware was leaking. It was slow-dripping and it wasn't filling right and then the toilet got backed up. I called American Home Shield and the contractor fixed the problem, so that was great.

Submitting claims with American Home Shield is super easy. We had American Home Shield in Mississippi as well, and the response time here in Virginia Beach is so much quicker. When our fridge wasn't getting cold enough, they sent The Fridge Guy after we submitted a claim. That refrigerator guy is amazing. We would highly recommend him over and over again. We always recommend American Home Shield.

Blizzard Air worked on the air conditioner. They were very good. I got a text message or an email acknowledging the call. Then I got a phone call telling me when they would be here. A really nice and very knowledgeable technician came out and he was very punctual. He was well groomed, answered any questions we had really well, gave us some information, and did his work. I even asked the gentleman some questions about regular maintenance thing on the air conditioner which he was very knowledgeable about. I also got his card so that in the future if I have air conditioning problems, I would really recommend that I asked for them specifically, if possible. We were very happy with him. Blizzard is of the best contractors that's ever come out to the house and we've had American Home Shield for years. I sold real estate for 20 years and I can't tell how many American Home Shield contracts I sold to buyers. It's definitely a company that I would recommend highly to anybody.

My AC was blowing but nothing was coming out. It wasn’t cooling. The contractor took 2 or 3 days to come. We weren’t priority because it was working then not working. So while it was working, we didn’t mind the wait. A.M.S. ended up putting a new fan motor in. They were awesome and respectful. We're happy with American Home Shield.

I tried to have three claims be open but only one of them was allowed. For one of them, I had to find my own vendor and I'm still having a hard time. The pool company that came out, J&J Pools, tried to rip American Home Shield off. The technician came out, walked up to the spa side and said, "Yup. Outside spa. Can't do it. We don't work on those." But I had sent pictures of the spa motors, inside and outside, to their company. I asked the technician why he came if he wouldn't work and he said he couldn't get the $100 any other way. It was ridiculous but it's even more amazing that the guy could be so stupid to tell me that. I don't like fraud. Not that it was gonna cost me any more money but it really pisses me off. I spent time on the phone with the owner of J&J and told them about it, and they apologized.

Our washer and dryer started acting up and I called American Home Shield. I told them what was going on and within a day or so, they had an appointment with Tompkins. Tompkins came out and looked at it and there was gonna be quite a bit to repair. So, AHS offered me 400 and some dollars for the washer. I told the rep that I wanted to repair it. There was no argument at all. The contractor came in and repaired it. They replaced pretty much everything on it. At the same time that they were here for that, they looked at my dryer and it just needed some minor repairs. About two weeks after I was done, I had to call them again to have them come out and check the dryer. They had to replace some stuff on the dryer bearings. I was charged a fee of $80 and Tompkins was right out here right quick. We were only down for a day or two. Not only was American Home Shield excellent, so was Tompkins Appliance.

4 A Appliance Repair was great. They came right away and were nice, quick and professional. It was pretty helpful. Our issue was with an old fridge so it was not fixable. But the tech was able to look at it and figure that out fairly quickly before everything even melted. I had also already recommended American Home Shield. I know some people buying a house and they actually had the decision to pick one so they went with this company.

We requested plumbing services for our home about a month ago. A plumbing company was sent out to look at the issues (2 leaking outdoor faucets, 1 broken bathtub knob in guest bath, and leak coming from master bath into kitchen). The plumber proceeded to tell me that he was unable to fix anything and actually made the guest bath worse by completely breaking the knob off and cut two holes in our kitchen ceiling to tell us that our master bath drain was leaking but he didn't know how to fix it. He told us that he needed to contact AHS to see what was able to be covered/fixed, which we have never had this happen before.

Although it took a significant amount of time, this dispute was recently resolved. I have upgraded my rating from 1 Star to 2 Star since I am grateful that AHS was eventually willing to resolve this dispute, but I am still dissatisfied with the amount of time it took to resolve. This was still by far one of the most unpleasant experiences of my lifetime

After spending at least two hours on hold back and forth I called for a service call in the morning and didn't have any problems. I was contacted by the plumber immediately and received a work order from the company. The plumber said they were told to fix only one faucet and I had requested that 2 faucets would be fixed. She said contact the company which I did. After more than 30 minutes on hold I got a customer service person and after being on hold several more times I was told that this service was not covered. I read the contract to her and said under the plumbing headline I did not see where this service was not covered. After several more holds she read another section of the contract that said it was not covered even though the faucet is attached to the house it is not considered a household repair.

Updated on 07/10/2020: They send out contractors that do everything they can not to replace an item. We had initial Company come out that said our air conditioning unit was crushed prior to that a contractor did come out to stop the leak from our ceiling from the air furnace and said that the coils were collapsing on each other from the air conditioner and that’s what’s causing Bennette the issue with the air-conditioning unit. Air conditioner is 32 years old.

I've twice used AHS warranty for plumbing problems in my new home. Both plumbing companies were awful. The second one caused a pipe to burst and flooded my home with sewage water. Calls to their office are ignored and basically I'm left footing the bill. Trying to get in touch with AHS is the worst. No email service nor online chat, but you have to call- which can take 2 hours on hold no matter what time you call. Then you're basically told there's nothing they can do. I would not recommend using them.

We had American Home Shield previously at our old house and it was okay, not great but okay. Our realtors bought us a year of home warranty through them for our new house. We recently had an issue with our septic tank having a clog and backing into our toilets and bathtubs. This issue happened on a Sunday afternoon at like 4 and after my husband tried to fix it for like an hour with no luck, we decided to put in a request for service hoping to get it resolved the next day. Until it was resolved we were not able to flush toilets, run water, or take a shower.

I would give AHS now instead of 1 star, I would give them 3 stars. Within a day or two after writing my bad review, an American Home Shield Consumer Affairs representative named Kim really came through for me. She read through my problems I had with my water heater replacement, was very apologetic and asked for a copy of my invoice of the work completed even though I was never able to get approval to complete the work. Kim was very quick to respond and even got approval to get some of the money back of the replacement cost. Now it was about half of what the repair had cost but considering I thought I would be out everything this was a nice solution and I accepted the offer.

Have been fighting with AHS to replace my A/C since May 31. They are recommending a bandaid repair for a unit that is 26+ years old- and getting in touch is next to impossible. I have no resolution and it’s been 6-7 weeks in this heat. The vendor they sent was incompetent- HELP!

I had positive experience with AHS with smaller appliances like a microwave or stove range. Unfortunately, when the water heater leaked and needed replacement the experience turned to be extremely hard. AHS couldn't assign a plumber for a week - so we had no other way but to try and hire our own. Here the experience became even harder. Their process requires a lot of contact with the customer service and authorization desk to get approvals - unfortunately the only way to contact them is by phone with ridiculous wait times - close to an hour. Sometimes when I call early in the morning the system offers to call me back, but even then the agents sometime drop the call without calling back, and most of the times I need to just hold the line.

The representative was able to follow up on my issue and help get it resolved. Also showed me an option to use chat to contact them. While I haven't used it yet to see how good it is, I am going to try that next time, if I need to call. One complaint I still have though is that there is still not an easy option to setup a callback, or get support via email. I hope they will add that option so minimize the long waits on phone.

I had some outlets in my living room and in my dining room area that had lost power. Alsup Electric came out and the technician fixed it. All of the outlets worked. He did a awesome job. But there was another company that came out to work on the dishwasher and initially, we asked them to come to look at the refrigerator and the dishwasher at the same time. But they only looked at the dishwasher. Then they came out a second time when we told them that the dishes were still not clean. The same person came out and inspected, and he did not look at the refrigerator again. He said that was not part of his scope but on paper, it said the refrigerator was.

I’ve called and called and called. I am on hold for about an hour every time I call. When transferred to another department the hold time starts all over again. Refrigerator cannot be repaired. They are delaying replacement for weeks! This is the third home warranty company that I have had personal experience with and it is by far the worst.

Do NOT buy American Home Shield - COMPLETE RIP-OFF!! My AC unit went out a month ago. When I called in they did send a contractor 2 days later. The contractor determined a new unit was needed because the broken part was no longer available. For the next month, I spent at least 10 hours on hold/talking to AHS reps whom all promised to escalate my issue. Each call, AHS blamed the contractor for not giving all the info needed for a replacement unit. Meanwhile the contractor was blaming AHS saying they can’t wait for an hour on hold to give them the needed info. The contractor actually gave me their AHS special “pre-authorization” ID# and I called AHS and impersonated the contractor. I passed along the info AHS said they needed to the contractor a week ago and nothing...

All of the furnaces weren't lighting at all. So we had the appliance company, 3 Boys, come out and they did a great job. They were very professional. They took the stove apart and looked at it. Then they determined that it was an electrical problem. They submitted it back to American Home Shield and then AHS sent an electrical company out by the name of All Safe. They tested one of the outlets near the stove and the electrician said that the neutral on the power outlet was loose so he ended up tightening it and it solved the problem. So, 3 Boys didn't have to come back out. Everything is back to normal and I can now light my stove. I've been with Home Shield for a couple of months and I'm satisfied with what has been able to be covered so far. It also has been easy and convenient.

While I initially had a hard time doing a claim through American Home Shield as I just opened up my account, my rep was able to put in a claim for me immediately when I called her. From there, I was able to schedule when their tech from Dan's Pro-Lock would come by. The tech was on time, professional and informative. I had other questions about smart locks and he was able to answer them or give me his opinion. He was able to do a rekey for me and did a safety walkthrough about how we could improve our locks on a couple of different doors. It was a good experience.

A friend of mine who had some stuff go in their house tried American Home Shield just because they didn't see what the harm was and it was an affordable price. So, he figured better safe than sorry. One day, his air conditioning unit went down and it started a whole domino effect of other systems that went down in his house. So, he placed the call and next thing you know, a day and a half later, several different vehicles pulled up with different work people, and they got to work. They fixed them up in no time. His deductible from all the different services was only $500 but the work came out to several thousands. That paid for itself for all the time he has been on it. So, I tried AHS.

My hot water heater broke and I went online to submit a claim to American Home Shield. It was convenient and they said the contractor would call in 24 to 48 hours, which they did. Or we could call them. Interacting with Infinity Plumbing was great. I called them to ask when they would show up and if they had any availability earlier than what they initially gave me. They said they did, so it worked out wonderful. They showed up on time, and was very courteous in giving me updates on what they were doing and when they were finished. Before they got here, I didn’t have any hot water. So, when they came and fixed it, then I had hot water and it affected my day-to-day great after they fixed it. It helped because I got hot water. I love American Home Shield. They have one of the best home warranty coverages around. I moved from one home warranty to another one just because of their outstanding coverage. So, I enjoy it.

Our house wasn't new and American Home Shield came with it to cover the appliances and stuff. It's definitely worth to have it in the long run if you have issues. It's easy to submit the claims online, but it's not updated after that. If I go log in now, it still shows some claims that are open that are really close. Also, there are zero follow-ups from them.

I would definitely recommend American Home Shield and so far everything's been easy. I got to talk to live person over the phone when I made a claim for our pool and they were nice. Splash Pool then came out super fast (within a day or two) to see if we had holes in our DE filters and I love them. On our closing, we had this voucher that we had to pick for a pool company and we picked Baker's Pools, but I never want to work with them ever. As soon as they're done with the money that we have over there, we will be using Splash Pool for anything else we need for our pool. They were really knowledgeable and they helped us with some things too. The repair made my life easier.

The contractors that came out for our plumbing issue fixed the problem. They were in and out in a reasonable time. They called right away once I sent the service order in and it was pretty seamless. So I had no problems with it. AHS reacted very quickly and I'm really happy with it. When submitting a claim with AHS, sometimes it's quicker to submit online. But I personally like to talk to a human. But sometimes I have to wait for the callback and sometimes that does take a little longer to get someone, plus you have certain hours that you could only call in where online you could do it any time. However, when you're online, you can’t ask any questions. So I don't particularly like going online to do it. If it's a straight and easy thing, that might work. But a lot of times I have questions. So I do wanna deal with a human.

We had a problem with the other air conditioner. Blizzard Air came out and they did good. They were professional in what they do. They were very knowledgeable and they went through and troubleshoot the thing very quickly. We were very happy with them. We've had Home Shield for several years and the service has been good. Every once in a while, we have a problem and they come out and take care of it and we go on living. Sending in the claim is very easy. Just make a phone call and they set it up with their contractors to come out and take care of it. It charges $125 and they cover the rest.

The AC would turn off when the fan motor got overheated and the technician checked it. He said that the fan motor wasn’t that bad. It turned out that the capacitor was blown out. Everything is good with American Home Shield but I've been shopping around. I don't know if paying 600 a year is worth it or not and I would recommend people to shop around for other types of insurance.

I bought my house in '16 and I had American Home Shield at the time of purchase. I still have it and as a matter of fact I told my mother she should get the one I have and I would give her the number to call 'cause I have no problems. Recently, I had a problem with my dryer. The light was on but it wasn't turning. After I submitted my payment, they sent me an email that said what day the contractor was coming between such and such time. He came and did his job. He explained to me what happened and fixed my dryer. He also explained to me how I should follow up. He was polite and well-mannered. I had no problems. The repair helped me out a lot 'cause I had to go to the laundromat.

The Southway guy that came out was good. He fixed the dishwasher and then he tested the disposal. He was very knowledgeable, very professional, very nice and sociable. The dishwasher was not draining and so, he got it to drain. He tested several times. He even had me to test it before he left. I had no problems with him. It was the second person that came out for the Drain Go which was the biggest problem I had.

Keith Powell Heating & Cooling came out and was very professional. The technician did a good job and had a positive attitude. I appreciate his work. The experience with American Home Shield was good.

I've been with American Home Shield for a few years now. Submitting claims has been super easy and I love their online interface. So far, some of their contractors have been just okay. When we moved in, we discovered a leak in our master bedroom. The plumber who was sent said it was not a covered item. However, he only told us that after he sawed a hole through our drywall. He already had access to the issue but then he wanted additional access. Fortunately, AHS sent out someone to fix our drywall.

The contractor was very cooperative and he made sure to go one step further to solve the problem. He was very good. Our AC turned out to have two issues but the main issue for not cooling was the lack of Freon. At the same time, there was a shortage issue that he followed up. He found out that the power in the AC and in some parts of the house were disconnecting. The circuit breaker was shutting off so he told me that there was also an electrical problem that I needed to take care of. I called American Home Shield for the service and because of COVID, you have to wait a long time to speak with someone live. After the wait, I placed the request on the automated service on the phone.

I knew something was wrong because the AC is pumping out air but it's not a lot and it's not very cool. That's when I first submitted a claim online. I like the website. It's very user-friendly. I've requested two or three things online now. It told me I would get a confirmation email within 24 hours that a contractor had been assigned. I got my email and my text for the confirmation within 30 minutes of me submitting the claim online, which was awesome. And then, I got the call from the contractor on the next business day because I submitted it on a weekend online and then I got the call on Monday.

When our air conditioner went out, the temperature was in the triple digits here. It affected our day-to-day greatly and American Home Shield expedited the claim for me. When the cooling unit was turned on, the thermostat would go blank. So the unit would be on for a couple of minutes then it would go off and we’d notice that the house wasn’t cooling. I submitted the claim over the phone and had a good interaction with their rep. The young lady told me the contractor, E & E Heating and Cooling, would be out within a couple of hours.

The air conditioner wasn't cooling. A & R Complete Service Corp came out for that and they were very good. It's working now.

I had American Home Shield 20 years ago and just this year, I have them again because I had another warranty company that I couldn't stand. American Home Shield's contractors were good. Everything was really good.