American Home Shield Reviews

We normally file claims with American Home Shield online and it is an easy process. And then we get a response in regards to when a contractor will be out to do the service within 24 hours.

I had a re-key scheduled through American Home Shield (AHS). The technician, Michael from Realty Rekey LLC showed up on 3/3/2019 and did not have all of his tools. He said he would be back tomorrow. We then texted back and forth up to 3/8/2019 each time the technician cancelling or phoning me past business hours. His excuses ranged from "something coming up" to it being a "hectic week". This is not my problem. I hope I can show the text messages as it just shows how horrible and poor the customer service was. When I spoke with an AHS representative asking to cancel him and send someone new after he bailed on me the second time, I was told that couldn't be done.

We called AHS to report a leaking water valve on 3/5/2019. The first thing they said is they would charge us for service. As of today, 3/8/2019, we have not had anyone fix the problem. The 1st plumber said they couldn't come out because of rain-it wasn't raining! So, we called AHS and they wouldn't deal with our concern, telling us to work with the assigned plumber. In the meantime, waters is pouring out! AHS call center is not equipped to help resolve these problems either.

We have had to deal with AHS for 2 issues: 1. Washer. 2. Garage door. Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer - When we called in to complain about our washer, it took us 7 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said, "Let me do my job and you won't even understand, so don't bother asking." He mentioned a part needs replacement and ordered it. Next time he came, he replaced it and left, without even explaining us the issue.

We own a couple of homes and we have American Home Shield warranties. When our rental house in California had an electrical problem, they sent Unified Contractors and the timing was very slow. Half of the house was without electricity and there is a pregnant lady in that house. I don’t know how uncomfortable that made her life but they waited a week or so for the contractor to get there. That took too long in my opinion. It seemed that American Home Shield could not find a local technician. Meanwhile, I know that there’s an HVAC school one town away, so I can’t understand why they couldn’t find a contractor. It was an electrical issue and I was assuming that HVAC system is related to electrical work.

The user-friendliness of the American Home Shield's website is fine overall and I had an easy experience submitting a claim online. However, I didn't have any expectation on when a contractor would be out until I spoke with Joe's Mechanical. I have a very old heat pump unit and there was a series of things. The first thing that we had Joe's Mechanical come out and do under American Home Shield's behalf was placing a hard start kit. The dual run capacitor wasn't enough to actually keep the compressor running. They came out and took care of that. They were great and I had a very good experience with them. Then we later found out that there was Freon leak that was what really pushed it over the edge. They said it was a big enough issue that an upgrade is warranted. Once I got linked up with the upgrade department, everything was very smooth. Overall performance of the heat pump is now outstanding.

I booked a claim online and arranged a visit on the American Home Shield website. I’ve had claims before and I was able to check off the right boxes. Everything went smoothly. My furnace wasn't getting hot and it was intermittent, and I restarted it and it worked for a little while but then it didn’t. Stellar Heating & Cooling called and made an appointment. The tech was able to come the same day and he was able to fix it. He also called back to make sure the furnace is working. Both times, the tech that came out was very nice and he was able to come in a very reasonable amount of time. I was satisfied with the service.

American Home Shield has been great. Every time we call, they answer our questions and get us through our issues. We recently filed a claim after waking up with a flooded basement. The boiler was pressurized and dumped a bunch of water all over my floor for hours on end while we were sleeping. AHS got someone out in about 24 hours, and the guy was great. He definitely knew what he was doing. He was very experienced and knowledgeable. He got everything fixed as fast as he could and got us back up and running. He also pointed out a couple of things maintenance-wise for us. I didn't have an inline oil filter, so he said I gotta change the screen and do all the efficiency testing. I had him back out last Friday on my own dime to do the whole PM on the boiler. I was very happy with him.

If the service person they send is good; then service is great. Some of their people just aren’t good; and, I’ve learned that I can ask for another. Also, ask for your own repairman instead of theirs. Telephone wait time is getting better; best to do online.

I’ve had very good experience with American Home Shield. I’m very satisfied. My most recent claim was for a washer and dryer that we have in a condominium that we just purchased. I submitted it online and their website was very user-friendly. They said I would receive a phone call within 24 hours and I did. The workman was very nice and professional. The dryer is running okay now, but there’s still a problem with the washer. He said it was working, and we checked it. We tried it a little later, and it still wasn’t working. I notified them immediately and I’m still waiting for a callback.

I had to have my air conditioner repaired so I went online and submitted a claim with American Home Shield. They did very well on responding to the claim and in about 24 hours, a contractor was out to my home. He was very good. It was the second time we opened a claim for this issue over the last couple of weeks. The unit's performance has been very good since the last repair. I really like American Home Shield and the service they give me. I'm happy with it. I would recommend them to almost anybody.

We filed a claim to American Home Shield for our dishwasher and for our stove. We did it over the phone and they got a contractor out quickly. The technician repaired the stove in a timely manner but American Home Shield said that they weren't gonna cover the dishwasher because it was normal wear and tear. I would have to purchase a dishwasher on my own.

My dishwasher wasn't working and so I filed a claim online to American Home Shield. The process was easy and I got a response quicker than I expected. The contractor came really quickly and got the job done the same day he came. He was professional and explained what my issue was.

The pipe where my washing machine goes into for the drainage was clogged and I couldn't do my laundry. I called American Home Shield to file a claim and NW Sundance Services came. The guy was great. He put a snake in there then we ran the washing machine and everything was drained. He was here less than half an hour.

There was a leak in the plumbing underneath our sink. We filed a claim with American Home Shield over the phone. There’s always a long wait time, like at least 30 minutes. But once I got through the process was pretty simple and easy. The first guy was very professional. The second guy that actually put the part in, was very quiet, but he did excellent work. Everything’s working okay.

I had a leak in the house. I submitted a claim to American Home Shield. I called over the phone and the process was good. The tech went out the next day. I showed him the leak. He went to the truck, came back and fixed the leak. After the repair, everything has been good. Having a warranty is very valuable. They have a good price. I will recommend American Home Shield to others.

The water heater wasn't getting hot. After one or two people took a shower, the water would be cold. It would take at least two hours to warm back up. I called the automatic number and put in a claim with AHS. The interaction with the rep was good. The tech came out the next day. He came right in and started fixing the heater. He flushed it out, and he had to fix some part on it. After the repair, everything has been good. In some instances, having a warranty is okay, but sometimes, it's not because it seems that a lot of stuff isn't covered. Even so, American Home Shield is good for beginning home buyers.

I had a bathroom faucet that wouldn’t quit leaking. The actual faucet was original to the house. The plumbers came in and replaced it for me and they were great. Everything has been working perfectly since the repair. I used the phone to submit my claim with American Home Shield last time, but I’m not sure I will do that again because the person I spoke to didn’t speak English and was very hard to understand. It was terrible. I just wish that their call center people would be more fluent in English.

Have been paying AHS for more than 2 years. 6 Months ago the Dishwasher broke and the company came and ordered parts took 2 weeks to get parts and 1 week to schedule and install. Ended up doing dishes with hand for a month. This happened twice. Whenever dishwasher breaks it's more than 2 weeks to order parts and fix.

My hot water tank leaked unknowingly soaking 2 bedroom walls & carpet. I called AHS about 7 pm that Wed. night. They gave me the name of the company that was to respond within 48 hrs. I was called a day later, tech came the following day to look at it only, said we would be up and running by Tuesday (7 days later). I found this unacceptable so I called AHS back and was told the tech has not completed his notes to them yet. A day later I called AHS again only to find out the tech said there were modifications that needed to be done and AHS wanted me to pay and ADDITIONAL $395. I have now been without hot water for 4 days. I requested a cash out option. I was not happy with the tech that came out so I hired my own plumbers to do the work.

My water heater was leaking. I submitted a claim online to American Home Shield and their claims process was smooth. The plumber from their contractor, Hers & His Plumbing, Florida, was very professional. He came on time and finished his job. He replaced the water heater for me because the old one couldn't be fixed. We also had some additional issues apart from changing the water heater. There were some valves that were broken, so he fixed them as well. He did a great job.

My faucets were old and leaky, so we got them replaced. I called American Home Shield to file a claim and the reps I spoke with were fine. Contreras Plumbing was sent out and I was happy with them. They’re very professional and the work that they have done is very good. Everything has been fine ever since.

One day, my wife had pressed the garage door and it went halfway up to stop. I came out to take a look at it and the chain was loose and hanging down. We found the sprocket on the floor and apparently, the shaft of the drive sprocket on the garage door opener itself had worn down and snapped off. I submitted my claim to American Home Shield over the phone and my experience with their rep has been nothing but pleasant. Their contractor, Edelen Door & Windows, came out and replaced the shaft of the drive sprocket, put it back in and everything worked fine. They did it quickly and professionally. They were excellent. I'm very happy with their performance. It's been a good experience. I've had The Appliance Guys for a refrigerator and they've been excellent as well. They were professional, courteous and very knowledgeable.

I had an issue with my garage door. The door would go up and it would stop. And then, it would start to slide down again. I submitted a claim to American Home Shield and the tech was out the next day. He came in and set up his ladder. He was looking for the control or switch up in the unit itself that prevents the garage door from sliding back down. He readjusted some stuff and had me hit the button to try and open and close it, and it was fixed.

American Home Shield has been excellent for me. Once, I went online and filed a claim with them for my AC. Navigating their website was easy and I received a text message right away. It was unbelievable and I was very surprised. A guy from Efficient Air called me while I was at work and told me he was on his way to our house. After about half an hour, he showed up there. He went inside, turned the AC on, walked upstairs, and fixed the unit. Then he came down, called me, and told me that everything was done before he left. The guy performed the service excellently and the unit has been working well since then. I appreciate that.

My husband has handled submitting the claims with American Home Shield every time and he seems to think it has been pretty easy. We've never had a problem getting something set up or scheduled. One day, the AC just stopped blowing cool air. It was a super easy fix and the guy who came was great. We also filed a claim about another AC unit inside. We had several people come out and look, but I don't know that the issue was ever totally resolved. We're curious to see how it pans out this summer, whether it's gonna be good or not.

I had two recent claims with American Home Shield. One was for a wine refrigerator. It just had an error message. I submitted my claim online and it took about a week to dispatch the contractor out. The contractor was from Arizona Value Appliance and Repair and they were professional. However, they didn't fix it. It was a Sub-Zero appliance, and I don't think that they were qualified to work on Sub-Zero appliances. The other claim is I have a HVAC unit that's been out since August. I've had three different companies out and probably eight to 10 different service appointments, and it still hasn't been fixed. I don't know if the subcontractors AHS were hiring are incompetent or if it's just an issue with the machine.

There was a loud humming noise coming from my heat pump and I wasn't sure what it was. When I went out and looked, the fan wasn't moving. I went online and filed a claim to American Home Shield. The claims process was very simple. I could do it anywhere because I have a cellphone. The contractor that came out from JG Mechanical was polite and very knowledgeable. He gave me a call the night before and told me he'd come out in the morning if that was okay and I agreed. He came out at 8:30. He went around back, took a look at it and evaluated the situation, and told me he needed to replace the fan motor.

We're having problems with our cooktop oven. Submitting a claim with American Home Shield over the phone was very easy. Their response was very timely and the contractor they sent out was very professional, but he wasn’t able to fix it. The unit has to be replaced and that process has been horrible. They said they would replace it and they would give me prices on other appliances and I sent the model numbers. I’ve got an email and phone calls to them and I’ve got nothing back. We’re still sitting with a broken stove. You just can’t get AHS to call you back.

I previously had AHS with another house that I owned in the past then I added it on the newly built that I bought. Recently, our compressor kept coming on and going off. I Googled it and it said that wasn't normal so I contacted AHS and it was my first time having them to come out and fix anything. They sent Air Smith Pro out and the technician told me it was some valve that had gone wrong on the unit. He had to order it in for it to be replaced but he was able to put my heat on emergency heating so I could continue to be warm in here.

So far, I've been pleased with my experience with American Home Shield. Among their contractors, Choice Electric is one that I've dealt with a couple of different times and their technician has been very good. When the compressor of our heat pump went out, he had to replace it. But it was down for about a month and a half because when the compressor was sent, not all of the right parts were sent so we ended up reordering some other parts for it. But other than having to wait for parts to come in, he did a fine job. Besides, the delivery of the parts wasn’t his issue.

American Home Shield sent a contractor out here before because I replaced the water heater. Then, it started leaking but it wasn’t the heater itself. It was at the top, some sort of connection that was overflowing and they fixed that. I’ve been with American Home Shield for around a year now and so far it has been worth the money. The people that they've been sending have been very professional, personable and efficient. They called, came and responded. They checked and they answered all of my questions.

I normally submit my claims with American Home Shield by phone, however, the hold times are long. And when I try to do it online, it keeps telling me to call. It takes me through the steps, but I have not been able to use it to submit anything. The website could be a little more user-friendly. I submitted a claim for my washer. Every time it gets through a spin cycle, I would have to go out and stop the cycle and then turn the machine off and shift it over to a spin and rinse cycle for it to drain the water out of the clothes. AHS sent Sears out about two months before because the washer was doing that, but they couldn't find the issue. The issue wouldn't repeat when the guy was there. But after a couple of months, whatever was wrong became evident and it showed up when the technician was there.

Our garage door wouldn’t come down. It would come partway down and go back up. Sometimes, it would come a little further down and then go back up. Sometimes, if I held the button, it might stay down. It was a real nuisance. I called in to submit a claim to American Home Shield. The gentleman that came out from Superior Garage Doors had done some work for us before and we were very pleased with him. He's very personable and professional. He knew exactly what the problem was. My husband said that he replaced the garage door's eyes and worked on some wiring that may have come loose or partially broken.

I filed a claim to American Home Shield for a microwave that wasn’t working. Their claims process was really good. They sent out someone to check and let me know that the microwave needed to be replaced because it was a combo machine, and the people that came and installed it were excellent. So far, everything has been working good.

A social media rep from AHS contacted me offering a cashout of $900. I hired a technician, completed the AC changeout and emailed her the receipt. Total cost was just over $4k dollars. I was hoping they would cover at least half.

Updated on 03/12/2019: I wrote a negative yet very true review on 3/7. I received a prompt response saying that someone from the social media dept would be in touch. Well that has not happened yet. Just more proof of the poor customer service offered by this company!

This is absurd! This has been going on for almost a year. Faulty contractors will not fix my heat and have it rigged on constantly but will not fix it. My electric bill is $250 and AHS won't get back to me! The first company broke my heater. $200 later with two claims a new contractor comes to “fix” it. And says the motherboard fried again because they did not turn off the rigged heat the first time. Our electric bill is $250 a month and we have a baby on the way! AHS is fraudulent and will not get back to my hundreds of calls and emails. The 2nd contractor is also trying to charge us $500 plus permits with a new system when all they said what was needed was a new part the second time and now all of a sudden it’s a $500 fix!!! I need answers and compensation for my time and money!!! The customer service department refuses to call me.

Our water heater was not giving us a lot of hot water that we barely make it through a full shower before we started getting cold water. It wasn’t working efficiently. It was possible that there might have been a slight leak on the top of it, too. But I didn’t wanna mess with that because there is very severe corrosion on the top pipes where that connection is on top of the water heater, so I called it in with American Home Shield. I did it on a Saturday and I heard something back that Monday. AHS sent Simply Water Heaters who was very informative. They walked me and my wife through things that we needed to do as far as taking care of the new heater and they were prompt as far as getting the old one out and getting the new one in. In about five hours, the service was completed. The whole family makes it through showers with no hiccups now.

We keep using American Home Shield. This is my third house with them. I have two houses with them right now, and we’ve had our other house with them. The contractors they've sent were really knowledgeable, really quick, and very nice. They were really good contractors that they sent out. We had a leak underneath our kitchen sink, and it was flooding down through the basement ceiling. It was a mess. I called AHS and they asked me for my deductible, and they sent someone out. They asked me to turn the water off to that area, so the damage won’t get any worse, which is only smart to do, and then the tech came right out and fixed it. He had to replace all of the underneath valves. He changed them from the old style to the new style, so it wouldn’t happen again right away. He cleaned it all up and made sure it was working perfectly before he left, and we haven’t had a problem since.

Our HVAC unit was not heating and it was only cooling. So, when we increase the thermostat temperature, the hot air was not coming out, it was always the cold air that seemed to be blowing. I originally called the actual equipment manufacturer and somebody came over and said that they could fix it in 10 minutes but they were charging $150 for the labor and then another $150 for the part. I realized I have some warranty so I called American Home Shield. Their claims process was pretty good and seamless. They said it would cost me $75 as opposed to the $300. The only thing was it took 24 to 48 hours for them to get back to us. It was really cold in Dallas at that point and I wanted some heating to happen, but we had to stay without heat for two days before somebody responded back.

I submitted a claim to American Home Shield for a leaking drain pipe on my washing machine and their contractor responded very quickly. They were great. We have a hole in the sheetrock and I'm not getting much help from AHS repairing that. I've been trying to communicate with them to have someone come back and patch the sheetrock, and we finally got the ball rolling. Yesterday, I had somebody call me. It sounded like some offshore or some answering service and I can barely understand the person, but he's with AHS. I finally got it through to him that I don't need another plumbing repair, I just need the sheetrock repaired. I'd just like to get the job finished.

My dryer was making a loud grinding noise that I couldn’t even turn the dryer on because it was so intense. American Home Shield sent a cool guy but the first thing that he told me was that the warranty doesn’t cover noise. It didn’t make sense. It was a hum and there was something that was causing that noise. So, he took a part out and he sprayed WD-40 on it. I asked him if he would vacuum the dust and he told me that he wouldn’t. No sooner than he left, the same intense noise started, so I called back and he came. He told me that it was the dryer’s pulley and he replaced it and so far, so good. I asked him though why he didn’t just do it in the first place and he told me that they had to do what was left first. That sounded cheap and wasting my time but other than that, he fixed the dryer.

My wife put in a claim when the dryer wouldn't operate. I’ve had All-Tech out here several times, and they’re wonderful. The tech who came for the dryer was very polite. He was very efficient and he really knew what he was doing. He's been out here several times on other issues and he's been excellent. I was very pleased with American Home Shield.

The garage door broke, it rolled off the railing. I forgot that I have a home insurance so I called some guys and they fixed the problem. They put it back on the rail and replaced the springs and ripped me off. I spent $1,000. A week later, I had another problem. The garage door wasn't going down. I called those guys back and they said that it was not the work that they did, and that it was something else. And then, it dawned on me, I have insurance. I called American Home Shield and their contractor came over and readjusted the lasers where you walk in front of the thing and it stopped the garage door from opening. Then the problem was resolved.

When I was starting to work with AHS, I specified to the salesman the items that I want to be covered. He told me it was no problem. I also paid extra for my pool system which includes the heater, the pump and the filter. Then my heater wasn't working. I thought it was not a big deal because I knew I have insurance and I was covered.

Having American Home Shield's warranty has been very valuable for us. Most recently, both United Contractors and AHS went above and beyond to help us. We had two separate claims and they were both great. Navigating their website was perfect too. AHS has saved us a lot of money in the long run.

American Home Shield is very convenient and worthwhile. They offer more for a good price. When we bought the house eight years ago, we got a warranty and stuck with them a couple years, but they didn't cover the HVAC. And so, we switched to American Home Shield, which covered it, and the price was not that much different. Recently, they sent A-US Air Conditioning of Texas for their spring tune-up offer on the HVAC system. I usually do my claims online and then they call, or I get a text, and they're right on the ball. And, usually, the next day, the actual provider will call or text and then let us know they're on their way. All have been great with the service providers.

I submitted a claim to American Home Shield for issues with my toilet. The contractor came out here and I was fine with them. However, I have a problem with American Home Shield's new policy change wherein I have to pay $75 before they come out there. For the 14 years I've been with them, I've always paid. They said other people didn’t pay before so now, the people that did pay were responsible for paying upfront, which I do not like because when I call and it’s already paid, I gotta wait two days for them to come out there.

My washing machine wasn’t draining the water and it wasn’t washing the clothes. I called in the claim and American Home Shield sent out AT Appliances. The tech was very nice and he was on time. He said he would be there between 12:00 and 5:00, and he called before he came in to announce where he was on my house. My washing machine is doing fine now.

Something was wrong with the outlets in about four rooms. The one in the kitchen was blowing out everything that I plugged in. Then I had one that kept resetting my phone. I also had a couple of them that didn’t work. Over the past few months, it had seemed like there was something wrong in each room. It was funny when Clay called me and I was telling him about the complaints. I think he owns the contracting company and he told me I may need holy water because I had so many different things going on in so many different rooms. He was so charming on the phone and was very nice. Then he came out and the response couldn't have been any faster. He and the guy with him were very personable and nice too. I felt comfortable having them in my home. They went right to work and took care of my problems. Everything has been great since then.

AHS had the best reviews in terms of what was offered between the different providers and the last thing I wanted to do is to fight my way through repairs if something came up. I got their warranty and so far, everything had been really good. Recently, I had a fan failure on a heat pump and sounded like an engine with a bad connecting rod bearing. It was knocking, thumping and banging, and then it froze up.

My claim with American Home Shield for when my water heater was leaking was a great experience. It was the TP valve. Normally, I call to file a claim but I tried it online this time and I was actually really surprised I got service the same day. Heros Plumbing came out and was professional. They also had the correct parts on the vehicle. They took care of the problem and were in and out. Since then, I don't notice any more leaks.

I called American Home Shield and filed a claim for a spring on a faucet and check valves. This was my first experience with AHS and submitting the claim was pretty simple. It booked the appointment, and then a guy from STL Plumbing came out. He walked me through the whole process of what the issue was, what I could expect moving forward, and how easy it was if I needed to take care of something.

Our furnace wasn’t working and we didn’t know why. I went to American Home Shield's website and submitted a claim for it. The site was easy to use because the option that we wanted was on there. The technician came out right away and showed up on time. He was polite. He walked me through what happened and then also helped provide maintenance tips to avoid things happening in the future that would make it not work. Everything’s been working well, so far. Our furnace turned back on when it was 50-something degrees in our house, so the repair is definitely beneficial.

My room downstairs had an electrical outage on one of the outlets and a full room upstairs had no electrical power. American Home Shield sent out Bill Richards Electric. Their guy was in our area when I filed the claim and he was notified somehow. He was at my house within an hour of when I filed the claim. He did a great job troubleshooting the issue and he fixed it within an hour. It was just a loose wire but it wasn’t very obvious. Everything else went smoothly.

My microwave's handle had broken off and the vent was open. The door was falling apart too. It was just glued on. After we used it a couple of weeks, it broke and fell off. I called AHS's, got a claim number and paid my $75. Their reps contacted the appliance people and they looked at both appliances. They did great and were very professional. For the oven door that would not close, the contractor replaced the hinge on it which alleviated the problem. While the stove was fixed, the microwave is gonna be replaced. Still, AHS was very prompt in getting us a replacement website and all the value for that. Overall, I had a very good experience with them.

I call American Home Shield to file my claims and they always follow through. The people are thorough and always polite, and they always try to get our problems solved. They schedule the tech to come out and they also schedule deliveries. But I have to do a lot of calling and following up, and the wait time, every time I called was 50 minutes. The wait time is terrible. So, they could have more people answering the phone.

We used American Home Shield recently for our furnace, and the response was quick. The gentleman that came out initially to look at the problem was very professional. I told him the problem, and he looked at the furnace and said something that would take care of the problem. And true enough, they took care of our problem. He said that they would be out within the next week, and they were out within two days with the part and replaced it. So, I'm very happy with that. We also used them about two years ago when our washer and dryer went out. I have nothing to complain about or else we would no longer have them or we'll not be paying them money anymore. We bought this home about three years ago and the party that was selling it had bought the policy and it worked fine for us. And I would recommend AHS to other people.

I called in to American Home Shield when our tank wasn’t getting any hot water at all. The reps were good and really nice, and the technician they sent did really good. He was from Centurion Plumbing Services LLC and he really helped me. The thermostat had something wrong but he put a new part in and fixed my hot water in less than an hour. He was really nice too.

I try to go online when I submit my claims to American Home Shield, but it doesn't work a lot of times. When I don't have my contract number, I should be able to put in my address, but it doesn't, and I don't know why. So I have to wind up calling them. Once I get through and talk to a representative, they are always really nice. And if I have an issue, it gets worked on. Everybody there was really helpful and understanding of the situation that I'm going through. Even though I had to wait for the process, they apologized to me and they really tried to make me feel comfortable with the situation that I was going through.

I signed up my home and rental properties with American Home Shield after my property manager recommended them. Once, one of my five Nest thermostats at home wasn't getting power from the outlet and the whole area got cold. I put in a space heater there, but it blew up the whole circuit. I filed a claim with American Home Shield for the AC and the contractor called me the next day to schedule an appointment. Four days after that, the tech came. He went to our utility room and he figured out that the power line to the thermostat was loose. However, it took him a while to see exactly where it was loose, which ended up being in the basement. He then fixed the issue within 30 minutes. He was very careful, professional, and it was an overall good experience.

My husband submitted a claim to AHS because our shower head broke off from the pipe. The contractor who came out was a really nice guy and he seemed to very much know what he was doing, got it all fixed and it’s working great.

I used to be with Old Republic and I just kinda fell out of liking American Home Shield and their service so I thought I'd give them a try. Recently, I called in to file a claim because the website was not clear as to what I wanted done. It was very generic. But the customer service I got was very good. AAA Brands Appliance came out and the service was handled fine. The guy didn’t find anything wrong. He checked out the inside and the outside, and he didn’t know why the appliance was not cooling like it was supposed to so he checked everything over and then it was working.

Our experience with American Home Shield has been good. My wife puts in the claims and the only problem she's had was when we first scheduled for the washer to be looked at. The receptionist wasn't that good at customer service and gave us a bit of trouble with scheduling. The rep caught an attitude with my wife. Other than that, everything was handled professionally. The techs came out and took care of the washer.

Our ice machine stopped working so, I went online and filed a claim with American Home Shield. That was really easy to do. Then, Major Home Appliance Service then came out and they were pretty solid. They were nice and professional. They checked out what exactly was wrong with the unit and once the part got ordered and shipped, they came right back. I left them to do what they needed to do but at the times that we were there, they would explain to us what they were doing. They didn't have to do that, but it was nice to understand what you own a bit more. Everything worked out and now, we have ice. I'm very satisfied with American Home Shield.

I'm pretty happy with American Home Shield. Overall they seem to be professional and pretty organized. Everything ran smoothly. If I reported an issue, they have it addressed in a timely manner. I usually call them to file a claim and it has been a pretty straightforward process. I might be on hold for a couple of minutes. Sometimes I get a person and they file the claim.

When our hot water tank went out, the whole claims process with American Home Shield online was so easy. The contractor came in, introduced themselves, who they were with, and looked at everything. They explained everything very clearly to me and what’s needed to be done. So, it was good. They had to go get the new hot water tank across town, and once they got everything hooked up, they made sure it filled up and got hot.

I recently submitted a claim with American Home Shield for the air conditioner that wasn’t coming on. They sent out Advanced Heating & Air Conditioning and the technicians that came out were professional. They were A-plus, although they are still working on the problem now. It has been going on for about a week now, but it is getting taken care of.

I like the whole American Home Shield, but it's very often hard to get somebody to come over and at the times that are convenient for the customer. If you work, you're really in trouble because none of these guys work on the weekend. The second thing is that I always seem to need an upgrade, and they say it's not supposed to cost me anything. I pay $70 a month, and then, my issue with the heating still costs me $2,700 out of pocket. So, I'm not happy about that. I had an air handler replaced in September, and that cost me $3,000. It's not complete coverage.

Reliable is amazing and I love them. I had a leak from the pressure relief valve on my hot water heater. It was full of water that was getting dumped out onto the side of the house. I logged into American Home Shield's portal, it asked what the category of the repair was, then they did everything automatically. It generated a text messaging service once I submitted the claim that says, “Okay, your claim has been submitted, and we are contracting it out.” Then, AHS sent me another claim with the information of who they contracted with the name of the company and the contact information.

My wife submitted a claim to American Home Shield for an air conditioning unit issue. The unit was hanging. It was frozen and would not turn off. A technician from Controlled Comfort came and he was great. Since the unit was repaired, I was able to save on my electric bill. I have been with American Home Shield for 16 years. It's a good company and I trust them.

I've been waiting since December to get my heating taken care of but until this day, it still has not been resolved. The heat isn't being evenly distributed. There is no heat coming in to my room at all then there's very little heat coming in to my son’s room. So when I filed the claim in, I wasn’t sure if it was the furnace or the ductwork. I just clicked furnace and duct, and American Home Shield sent somebody out. The guy was great and I thought that he was being open and honest with me. He said I needed a new furnace and he repaired the furnace. He also told me that I needed the ductwork done and that he was gonna put it in his notes that the ductwork is mandatory. But I was charged and I had paid $825. Why did I have to pay the $825 if the problem is still not resolved?

Since I've been with American Home Shield, which is about 12 years now, they've done excellent work and I've been satisfied. I called when I had an issue with my thermostat and told their rep that I didn't have heat. My thermostat wasn't working right. The rep did the job and the technicians came right by the time they said they're gonna come. They had put a new thermostat again. But I complained that it wasn't working right. It would say one thing but when I took the temperature around the house, it would say another thing. I had to turn it up really high before the heat even started even to work. I never had that problem before.

I've had American Home Shield for a long time and I usually got a good response from them when I needed to use them. When my heater was not working, I called late one evening, and the following day they sent somebody from A & R Complete. He was here in good time and went right to work after I explained that the heater would try to kick in but the blower never did put out. He diagnosed it, replaced the main circuit board, and he was done in no time.

The guy from Performance Heating & Cooling showed up quickly and got our problem fixed. He did it quickly, and we're really happy with it. The unit wasn't heating. So, he had to change out something on it. Prior to the guy coming out, my wife called American Home Shield and reported the issue. We've been with AHS for several years, and they're the one I've heard the most about and had the most experience with other people telling their experiences with them. You should get AHS, too.

I submitted a claim online to AHS because the stove exhaust wasn't working. It took the contractors a week to come out and now, it's been a week since they've been out and I've not heard back from them. I assumed they would need some parts so they ordered the parts. I'm still waiting to hear back from them. They should send the customer a status to let them know what's going on. No communication is not good. But overall, the claim process was very good.

I submitted a claim with American Home Shield over the phone recently and getting that claim process started was simple. AHS was able to get somebody out here the next day. They sent the contractor, Westbrook Plumbing. The plumbers that came out were great, professional and courteous. They were on time and they answered any questions that I had. They assessed the issue and said that I needed a new water heater, and it didn’t take long for them to order, receive and install it. Since the old water heater was replaced, the performance of the new one has been good so far. At this point, we're happy with AHS' service.

Sears Appliance Service was due to repair my oven on 3-6-2019, we have been waiting on the repair since 2-19, at the time the technician requested an assistant to help with the oven removal. At 12.04 pm I received a voice mail confirming the appointment for 8 am to 5 pm on 3-6-19. Then at 3:30 pm I received a text canceling the appointment and to reschedule. I called Sears and the excuse was that they have to reschedule because they did not have a helper available. NOW I was out of town and change my schedule to be at home ALL DAY. Again at the visit on 2-19 the technician requested an assistant/helper. This really bad business. NOW I have burn another whole day waiting for something that may or may not happen. I sure everyone is very sorry, this is inexcusable, And reflects very poorly on Sears and American Home Shield. Thanks for nothing and apology not accepted.

I have a home repair insurance contract with AHS. Their mode of operation is to deny, deny and deny any claim. It takes forever to get someone on the phone. And then I was sent to multiple people and had to say the same thing over and over again. Despite what the plain language of the contract says, they still are denying payment and are rude about it.

AHS sent a contractor to fix the AC during the summer. They didn't come nor call for 6 days. I called AHS. They said that contractor was not on my area. They sent a second one who came 3 days later. After 5 visits during the summer they said I have to pay $1350 for freon before they can replace the compressor. They however said, "If you pay and in a month or 10 days the compressor broke again because something else is bad with the machine" they will have to charge me another $1350 for new freon. So I said, "Well please check what could be causing the unit to break the compressor." They said they can't as it was impossible to find out.

This is most awful company I had ever dealt with. They keep you on hold forever and never keep their promises. I never got a copy of my contract after requesting a copy three times. The vendors then send to your house are not reputable. Make sure to check all reviews from all websites about this company. BUYER BEWARE!!!

They will continue to repair a 20 year old Heat pump and not pay you ANYTHING towards replacement if you decide to upgrade to a new unit. Total scam. I saved them the 600.00 of replacing the compressor on my outside unit by replacing the entire system at my cost and they wouldn't pay me a single cent of the 600.00 I saved them. I should have just continued to let them repair a very old unit at my cost of 125.00 each service visit.

I had a water heater that was leaking all over. The heater was 19 years old and so, it had started to rust and the pan where it sat in had cracked. I made a phone call to American Home Shield to submit a claim and the process was very smooth and seamless. The tech from Peter Klein Plumbing came out the same day. He went ahead to submit the information he needed to do on his part. And my phone rang within 30 seconds, and they let me know that the tech received the information on how to proceed. It was very prompt. The tech first came out on a Sunday and by Tuesday morning, he replaced the heater. The tech was very courteous and professional. He's definitely somebody I would hire.

I had a leak in my shower. I worked with AHS reps through email and got a contractor out within two days. He was very thorough and it felt like he knew what he was doing. Since then, the leak has been taken care of and we are just waiting for the drywall repair.

I've been with American Home Shield for a few years and I've never had a problem whenever I made a claim. Within 24 hours someone has contacted me and within 24 hours of that phone call, they are at my home. Recently, my heater stopped working and started to blow cold air. I called AHS and the contractor who came was someone I've used before. He is always on time, very professional, and friendly.

The burner on my stove was not working and I filed a claim with American Home Shield over the phone. Waiting on the phone was a pain. It took about an hour to reach out to the customer rep which was really annoying. But other than that, the contractor was able to come out in less than a week and the service provided was good.

We filed a claim with American Home Shield for our heating and air conditioning unit as we were having a problem with it. The house is older and so the unit has been refitted. The repair company AHS sent came out thrice and put a new board in. However, the unit eventually fried it in a week. The company then came out and said that the unit needed to be replaced. American Home Shield ordered a unit that met the government's current rules and regulations. The installation people picked up the unit and they were prompt. They kept me well-informed of where they were, what was going on, and when they expected the unit in. Then, as soon as it came in, they came out and installed it. They put a new base on the air conditioner, which was just sitting on blocks before, and had me up and going within a week.

The pool pump for the main pool started to leak. I filed a claim with American Home Shield online and there was a quick response. My parents used American Home Shield before and whenever they called, there was a long waiting time, so it is a lot easier to file the claim online. The contractors came out and replaced the volutes and a couple of other parts. They restored everything and took care of the problem. However, it started leaking again. They didn’t tighten the clamp around it all the way down. They came back out and that fixed the problem. The contractor told me what was going on and how he was gonna solve the issue. He solved it and it also gave me a general idea of how the pump works and why the issue happens. Overall, the experience was good.

My water heater's pilot light went out and won’t relight. I went online and did the request service, and American Home Shield told me who was gonna be calling. Lakeshore Plumbing and Septic called and set up a service. It was on a Friday, and they said they couldn't get through until the next week. But when I said, "I don't wanna go all weekend without hot water," they had an agent here within an hour and a half. They were very accommodating with our hours.

My heater didn’t come on. I called in to American Home Shield and submitted a claim. The customer service reps were fantastic because they tried to get to me as soon as possible. I was really concerned about the heat because it had been so cold and they weren’t able to get someone out that day, but it was the very next day. Somebody online, as I was waiting to turn it in, said to check the pilot if we have a gas thing. Mine is gas, but I went up there to see if there was a pilot on it, but I couldn't find it.

There was a leak in our upstairs bathroom. The spigot kept dripping and I couldn't get it to stop no matter how much I tightened it down. It was also happening on the outdoor spigot on the back patio. And so, I put in a request on the American Home Shield portal online for both of those to get fixed. Filing the claim was very easy and self-explanatory. Blue Star Plumbing called the same day and set up the appointment for the next day, and everything was fixed the next day. I had to have my mother meet the technician over there. But they did call me ahead of time and let me know that they'd be here in 25 minutes. So I was able to let my mother know and she was able to go across town and meet him. She said he fixed the leak really quickly and gave a 60-day warranty on the work. They took care of the problem, and everything went really smoothly and I was happy with the result.

Navigating through American Home Shield’s website was really easy. I have an account now and I'm able to fill my claims on there. The tech who came was nice and he explained to me really well. He wasn't able to fix the problem though. He said the power needs an AC ballast and that was not covered on the insurance. But other than that, American Home Shield was great. The process was very fast and easy.

I recently filed a claim to American Home Shield for our heater. I did it over the phone and I felt happy interacting with their reps. I contacted AHS through the chat on the website and I guess the rep didn't send the email to the contractor. So, I called because nobody called me back and they haven't received an email from the company. I was told that they will send the email at that time although I already called the contractor because I always use them. They do a really professional and good job. After a couple of days, I had a contractor out in my home and once they got it going, it got authorized really quickly.

I had a problem with our dryer and American Home Shield's rep was great when I called them. I called Friday evening, and the contractor was over Monday morning or the next business day. Everything was excellent - both the callback person and the person that they sent out for the repair. The dryer was also fixed in one day and I've had no problems since.

I’m very satisfied with American Home Shield. I had an issue where the furnace was not shutting off and the blower would keep on running. Then when it did shut off, as soon as it shut off, the heat would come back on again. Because it had run so long, it had cooled the house. I submitted the claim over the phone. But I also had a problem earlier that I had called on, for the same thing, and they told me they would be getting ahold of me after the weekend was over. But I couldn't wait. I had this fellow and he went ahead and helped me. It would work but then it would quit working.

AHS is the best. I need not look for anybody when I have an issue. I can just call in and someone will come fix it. After I'm told the amount and the coverage that will be done, everything is set and taken care of. My interactions with the techs have been good too. I've been with AHS for eight months already and when there was a water leak from the floor, it was fixed right away. They're a good company and my experience has been very good.

It was very easy to submit a claim online when my dryer wasn’t heating. American Home Shield was able to get somebody out very fast. In fact, he had been out before and I like him a lot. He's a really nice guy. He's very professional and courteous. He worked around my schedule and that worked out great. He got the issue fixed quickly and it actually works now. But when our air conditioner-heater went out here a while back, it was gonna take American Home Shield four days to send somebody out. That didn’t sit real well with me and it was really hot or really cold but other than that, everything has been fine. I would still recommend them.

Sears was sent by American Home Shield when our washer went out of service. We interacted well with them when they came. The parts needed to fix the washer was way much more than replacing it, so I got it replaced. American Home Shield gave me a link to check out online and I picked the washer that they recommended as a good one. They had a trucking company who brought it in and installed it.

We had a water heater that went bad. We submitted the claim with American Home Shield and the online process was very easy. The initial response was very quick and it took about four hours before we got an actual response. However, it took us a week to get the water heater repaired. The service provider that they had locally didn't have an opening for two or three days. We reported on a Friday, but they couldn't even come out to look at it until Tuesday. When they looked at it, they said the heater was gonna have to be replaced, so it took them another three days to get the heater and get back on their schedule to get it out here and get replaced.

My washing machine was not working, and my range had a problem. I like submitting a claim to American Home Shield online. The claim process is good. Also, the techs who came out were very professional. After the repairs, things have been so good.

I submitted a claim online to American Home Shield for the icemaker and the refrigerator. Online is where everything is. You go to the site, put in all the information, then they tell you to pay the money and let you know who’s gonna come. AHS sent out RC Appliance. They had to get some parts from somewhere. I just had a total knee replacement and I needed the ice for my knee because I have to keep it iced to keep the swelling down so not having the icemaker working was a real problem. But RC Appliance got the icemaker fixed in a relatively timely manner. Overall, I've been happy with AHS.

The icemaker wasn’t working and there was visible rust in the freezer and refrigerator compartment. Submitting the claim for it online with American Home Shield was fairly easy. Before this, there was a first claim and I had two appliances. We had a power outage and I had a problem submitting for the second appliance. It wasn’t clear to me how to do that, so I called and the person on the phone was very helpful. The icemaker was in a second home and I wasn’t there and when I talked to the tech on the phone, he told me that he did what he said he was gonna do. He didn’t call me to tell me he’d actually done the job though. There had been a snowstorm and he called to tell me that he would do the job at another time but he never called me back to tell me the job was complete. I had to call them in a few days to ask what the status was.

One of the smartest things a homeowner can do is to get American Home Shield. Last week, our icemaker wouldn’t let water out through the ice machine. It was making ice but we weren’t getting water in the glass. I filed a claim to American Home Shield and their contractor came and did whatever he needed to do. He got a hairdryer out and he blew the hairdryer onto the icemaker until it thawed out. It worked great and he left. The guy who came out was very friendly, customer-caring and very intelligent. He knew what he was doing and he did a great job. He explained what he was doing and said that typically, that was the problem with the refrigerators nowadays. Apparently, the icemaker froze because of lack of use. My wife drinks a lot of water and I don’t. So, when she was out of town, it wasn’t being utilized and, therefore, it froze up.

I had a toilet that was leaking. Also, my water wasn’t getting hot. I submitted my claims to American Home Shield and I'm happy I have them. All the contractors have been excellent. After the repairs, everything has been working well. I recommended American Home Shield to others several times.

We had American Home Shield when we moved into our first home 10 years ago and it has always been very good. We were pleasantly surprised when we purchased this new home and saw that the same warranty company was gonna handle it because they were very helpful the first time we used them. When I submitted claims with AHS, I discovered how easy it was to do it on the web. So, I’ve been doing it on the website where I go and click what the problem is. I usually go and triple check that the problem is covered by our warranty. Once I verify it is, I can go ahead and I can do the submission that way.

Whenever I have problems, I find out if it’s gonna cost more than the $75 deductible. And if it would, then we’d call American Home Shield. Most recently, we had a problem with some hinges on our stove. The contractor came out, looked at it, found what parts we needed and then ordered it. We’re waiting for the parts to come in and the guy to come back and install it. They fixed something else on our dishwasher as well, which they did in a fairly prompt manner and we were fairly satisfied. The contractors we've had so far have been good.

I've done submitting claims before with American Home Shield and the process has been easy. Their website is a little slow but it works. My latest claim was a problem with the toilet. With any solid waste, it would not flush properly. The people they have contracted for plumbing have come to my home before and I’m familiar with them. They do a really nice job and come when they’re supposed to. Plus, it’s easy to get an appointment with them. From that standpoint, I couldn’t be happier.

We have a two-year-old refrigerator that suddenly would not keep anything cold. So we called American Home Shield and reported a claim. They dispatched this BRM outfit and it took them about two weeks to get it fixed because they don't carry parts with them. I'm accustomed to service people coming to your house and having parts with them or they can quickly get one and fix the problem on the same day. This was the first time that I was not sure if the guy was equipped to do the job.

Submitting my claim was easy. I did mine over the phone and it worked out great. I’ve also tried doing it online before and both ways work fine. For this claim, American Home Shield sent US Plumbing & Rooter. The toilets were not flushing properly and I thought that there was an issue with the faucet but the guy fixed it. He was terrific. He was real thorough, on time and courteous. He explained things to me and when he had to order parts and follow up, he did that exactly what he said he would. So far, American Home Shield has been good.

We're about eight months into our first-year contract with American Home Shield and we're fairly pleased with what we've seen. At this point, we'd expect to probably continue their services. Recently, we had an exhaust fan motor go out on an HVAC gas heating unit. We had heat available but the unit was extremely noisy and it could have failed at any time. We called American home Shield to ask them to look into it and they had a serviceman out the next day. We received both an email and a phone call telling us that the serviceman would be at our home on a set time. We then received a text or an email link telling us that they were on the way. When the serviceman came, he did the work and communicated what he had to do. He had to order parts and that took a couple of days. But he was back as planned and he got the work done satisfactorily. American Home Shield has done what they said so far.

I used American Home Shield recently and the contractor came out and did a great job. However, when I called AHS and put in the order, they asked me if I wanted to pay that time or after the job. I said I wanted them to finish the job then, I would pay. They automatically went in my account and took the payment out although I didn't even okay it. I was upset because I thought they were gonna call me, then I would give them my card number for them to pull the money out. I got money deposited in there when I was gone, but it wasn’t there when they took it out and I was charged a late fee.

Our most recent claim with American Home Shield about a plumbing issue had gone very well. The technician from Poe’s Plumbing & Backflow came the same day we put in the claim. He set up on time, did the repair and everything worked. The other claim we have has been more interesting. We have a Samsung electric range and we put in a claim for a problem with it in early November, and we’ve been going back and forth between AHS and Sears for four months. It became absurd. Sears would lose the parts. They didn’t order the right parts and didn’t show up on time. AHS didn’t communicate with them on what they needed. Sears dropped the ball. But finally, we got the parts after three months.

Although our house was not that old, the spring of our garage door broke and it was frustrating. I called American Home Shield and talked to customer service. They were easy to talk to and I was able to schedule that day for the next day. The tech came and he quickly knew what was wrong. He then gave me my options. The first option was to fix and replace but they had to order the part and it was gonna take one to two weeks. The other option was they could fix it but they had to change the torque setup of the garage that they had on hand. We went that route and they fixed it that day but it was an extra $100 to get. If we chose the first option, American Home Shield would have covered it but we would have had to wait up to two weeks which I couldn't wait on the garage door for that long. In the end, our experience was great and it was an easy service.

Our recent claim with AHS was for the water heater. I submitted it online and their website was great. The first contractor they assigned recalled back and had to be changed, so it took four days for another one to come out. The second one was great. He came in and looked at the problem and then described what needed to be done. He replaced the tank and it was supposed to be the same size as the old one. But it doesn’t seem to hold as much hot water as the old one did. Other than that, it’s a good idea to have American Home Shield. And I would recommend them.

The refrigerator was making noises and everything in the freezer part was all covered, like somebody had taken chipped ice and poured it all over. I submitted the claim over the phone and I tried to tell the representative what was going on with the refrigerator. That experience is good if you can ever get in. But their recording is unnecessary. You go to a round of mess, just trying to get to speak to a live person. It would be nice if they didn't have to do all of that nonsense with those recordings.

I prefer to call and speak with the representative whenever I submit a claim to American Home Shield. So far, my interactions with the reps have been good. However, I’ve been trying to get a hard copy of my contract and coverage since September of last year, and one person tells me three weeks while another tells me six to 10, and I haven't received it yet.

A faucet that have been replaced prior through AHS blew off and flooded the house. It literally put three inches of water in the kitchen. It was a mess. I was trying to hold the water down on the top. The cold, I could shut off but the hot, I couldn’t. It was burning my hand so I had to turn the cold back on and then run outside and shut off the water completely. It was freaking crazy, so I called AHS.

I have been with American Home Shield for two years. Their website is a waste of time. I'm 74 years old and I'm not a techie at all. So I don't like using websites to file claims. While part of the problem is me, the website is not user-friendly as far as I am concerned. There are other websites that are much easier. If you have to call in over the phone, you'll end up spending 40 minutes on hold. So be prepared to sit on hold for a long time. That’s a weakness on AHS' part. However, when I finally got a live person, they were very thoughtful and thorough.

When I had a soap dispenser latch that wasn’t closing properly, the American Home Shield's contractor did the work excellently. I submit my claims to AHS either by phone call or by going to our account in the website and overall, their claims process is smooth. As far as experience goes, all the contractors that they've sent out have been good with us, prompt, and on-time. They’ve been professional with us too. They’ve been able to fix the problems that we had. I would recommend American Home Shield.

We had an issue with our furnace that would intermittently not heat at all. I submitted a claim online to AHS and found that navigating their website was very simple. They responded within an hour and the contractor who came did a great job. Since the repair, we've had no problems and it has improved our ability to stay warm. I've had AHS for several years with different properties and they've done a great job. Other people should not get anybody else. The service is great and it’s great peace of mind.

There was a time when I didn't have any cold water go into the shower and so it couldn't be used. I also had a ground-fault circuit interrupter that tripped which rendered the box that things were plugged into useless. I also couldn't find the GFI on my own. I called AHS on a Thursday and was told that someone would get in touch with me. I had two separate companies do that and both scheduled to call between 8:00 and noon. Both of their techs showed up and they were polite and conscientious. They solved my problems and it couldn't have been a better experience. There was one time however when somebody came for a claim I filed with AHS and I paid them $75. However, AHS said the repair wasn't covered so that was disappointing. Still, I've had a good experience with AHS.

Our line was clogged up and was backing up into my sink from the washing machine. I submitted a claim with American Home Shield for that over the phone. It was easy to get the claim process started and the response time was good. I was here for the first time when the contractor came out and he was a nice guy. Since the repair, the performance of the fixed part has been fine. AHS is a good company and I've been very pleased with them.

American Home Shield is very professional and I've had very satisfactory service so far. So I would definitely recommend them to anybody. It takes the pressure right off. You don’t have to worry if you got the cash on hand if something happens. The warranty takes all that worry right out of that. When my furnace went out, it was freezing here so it was very important to get the heat back up. I was really desperate. I filed a claim online and it was very simple and easy to navigate through the website. It was very user-friendly. I was advised to expect the contractor between 10:00 AM and 2:00 PM, and it went great. The contractor showed me what the problem was and explained it all to me very well. I was very happy. He was very friendly too. I felt very safe. I’m home alone and sometimes, it’s a little scary but they give you the technician’s name. Everyone that I’ve dealt with so far through American Home Shield has been great as well.

I filed a claim with American Home Shield for my refrigerator. It took three days for the repair company to come out and when they got here, they had to order a part so they had to come back out again. That took a couple of days and now, the unit is fixed. This was the second time I have used that company and they were good. One thing I don't like about American Home Shield is that you pay the deductible when the repair company comes. It's better if you pay it after the service has been done and after everything has been finished.

The two houses that I have the service, one is good, one is not so good. I had some issues with the furnace of one house. I filed the claim online to American Home Shield and the process was easy. Only the first company that came in didn’t fix it very well. But quickly, I got a recall for another company and that is fixed now. I have another house that wasn’t so good at the beginning and then it was hard to make appointments with AHS. It had a refrigerant issue that home warranty didn’t cover much, and I would have to pay $500 to $600. That is a part of the contract and I didn't like it. We have no way to verify that it's fixed or not because we don’t know if there's a leak so the refrigerant would become low or not. But it's fixed as well.

The past 3 month I called American Home Shield for service, to repair the loud pound most the time night time. First time servicemen came and change the motor, and they charge me $75 per trip. The problem not fixed. I called again. Another service men came and check say no problem charge me $75, and he said, “Your unit is old” and he gave us a proposal for new unit. I don't want to purchase new unit. The problem not fixed. I called again. Another service men came and he said no problem and he charged me $75. Last week came another servicemen charged me $75 said no problem. 4 times they came charging me $75 every time told me no problem. I need to purchase new unit and gave me a proposal. The unit work fine but the pounding is disturbing. I hope to someone from Home Shield will contact me.

I am in the midst of an awful experience with American Home Shield. I've been without hot water for 9 days with no sign of any in the future. This is a result of a hot water leaking profusely from my water heater. The serviceman came out within 2 days which was fine. His paperwork that he left with me said that there is a leaking from base and the cold side valve and that the unit needs to be replaced. AHS has chosen to only look at the valve issue and says they must make another visit for him to do that first. The serviceman cannot come back until NEXT week, making it 15 or more days without hot water. I have told everyone at AHS I have talked to that the water leaking was HOT water. They sound very sympathetic, but stick to their story about the valve. I presume that after the valve is looked at it will be another week before I get a water heater. THIS WATER HEATER IS 35 YEARS OLD.

I called AHS for repairing my microwave. They sent a company out to fix it, the microwave broke a month later. I keep paying the $100 for each visit and it breaks again. This time the guy came out and told me that I have to remove the microwave in order for them to order the parts. All other times they removed and fixed. My microwave is still not working and I keep calling AHS and asking to speak with a supervisor. I'm always placed on hold, as I'm typing right now it's 62 minutes and I'm still holding.

We have used AHS in the past and would probably use them again given their overall ratings but I was doing my due diligence and exploring all my options. After requesting a quote they called multiple times a day. Also several emails later from them, I finally answered the call even though I did not want to purchase until I had finished my research but I thought I might hear what they said. The person on the other end went over what was covered, asked the questions about some of the items in and around our home - did we have a garage or a pool type thing. They gave me the pricing, said we just had to wait 30 days and asked for my form of payment. When I said I was not ready to purchase and I was comparing plans to get the best coverage at the best price he says, "Well that is what I am offering you" and then proceeded to act offended.

I had AHS for 1.5 year. They kicked me out 6 months early because I was too 'high risk' by legal. Apparently you get close to the limits and they boot you. After many fights and phone calls I got several AC units, and handler replaced. The local plumbers/electricians are not the best. Takes several service calls to get things fixed. Impossible to get toilets replaced, but I got it done. In the end you can fight this company and raise your blood pressure, but is it worth it? Not sure yet, will try American Home Insurance or Amazon next. Also, AHS wait time is horrible out af the Philippines. Nice people but slow.

I've been a customer of AHS for about 7-8 years. But within the last year something has changed. You cannot reach a customer service representative that speaks English as their native language. You wait on hold for 45+ plus minutes and when you ask to speak to a supervisor, you either get put back into a holding loop that never ends or you get mysteriously disconnected. At the end of November, AHS replaced a garbage disposal and we paid a $75.00 service charge. Today, when we had to go under the kitchen sink we discovered that the new disposal had been leaking for a long period of time. We immediately called AHS and were informed that since we didn't discover the problem within 60 days, we would need to pay an additional $75.00 service fee. Please bear in mind that this is a warranty company that only warranties their services & repairs for 60 days!

I decided to purchase a home warranty just about a year ago, and I am already thankful I did. When my washing machine broke down, I logged in to my account to report the issue, and I received a call from a local technician the next day. He came out, diagnosed the issue, ordered the parts, and repaired my washing machine as soon as parts were received. The entire process was pain-free.

Please do not use American Home Shield. They did not authorize service for a repair that was a covered per our contract and we cancelled our contract immediately after being charged a $125 service fee. We have not been happy with long hold times every time we needed them, then the one time we use their service, we explained in depth to the phone representative our issue, she collected a $125 service prior to scheduling a contractor to come out just to be told it is a non covered repair which is not true according to our contract.

It is appalling that during the cold weather our call was not deemed a priority. We called for a service repair on our hot water tank. If it was doing the summer season we would totally understand the rationale that the service was not an emergency. The lack of customer care from the customer service representative was very disheartening. We had to make three calls, and one time we were placed on hold for over 15 minutes. The second call we were disconnected and the customer service representative did not call us back. It takes 15 to 20 minutes for your call to be answered. I stated that we are predicted to have a freeze warning, and you tell us it will be 48-52 hours before a provider can come for the repairs because it is not considered an emergency. Heartless.

AHS and Samsung do not back their product or services. Bought a Samsung refrigerator 2015. Ice maker failed. AHS... Not their responsibility. Product in class action lawsuit. Samsung won't fix it because the wall to ice maker got pushed out because of ice build up from ice maker. AHS will not fix wall. I'M SCREWED. Paid a lot of money for a refrigerator with no ice maker. Never buy Samsung.

We had an issue with a toilet. I called American Home Shield and the contractor came out within that day. He had to come back though because he didn’t have a part. Still, the toilet has been working well since the repair.

When Super Rooter Plumbing & Sewer started out, I thought I had a simple stoppage in my kitchen sink. But the young man ended up causing another problem. He punctured a hole in one of my pipes. It was located behind my kitchen cabinet, under my sink and beyond the walls of the other cabinet. So he couldn't get to it and he said they would be back that Monday to fix it. He told me not to worry and that they would take care of everything but then I didn't hear anything else from them.

When our air conditioner wasn't cooling, I submitted a claim to American Home Shield and they sent a contractor, Total Air Care, out the next day. I was impressed. I had a very good interaction with their technician. He explained everything and put gas in it. Since then, it has been performing okay. I have a disabled son so the repair helped a lot. I was pleased with how easy it was to make the appointment and how quickly they responded and took care of the issue. I would highly recommend American Home Shield.

I had a water leak and I thought it was the toilet that was leaking. I went online and submitted a claim to American Home Shield. The process was very easy and after two business days, they sent a tech and I was satisfied with that. The tech not only fixed the toilet but also did an extra step. He told me that it wasn’t the toilet that was causing the leak and that it was an outside rain drain. So, he did a great job. I just assumed the wrong thing. He was very professional. He really didn’t just come out and do the job that was listed on the service order. He even went above and beyond. This is my second service request with AHS and the first went as smoothly as the second.

Submitting a claim with American Home Shield was easy to do. Plus, their website was very easy to use. I went online, submitted and within that evening I received an email saying who was going to care of the issue. The next morning, Blue Star Plumbing called, got the appointment set up and gave us a window of time. The contractors came a little early since they were in the neighborhood and were able to fix our issue a little bit quicker. They were very good. When they arrived, they introduced themselves and asked us where the issue was. We showed them and they went in and did their work. They worked in our master bathroom and fixed the plunger and the flap inside the toilet. Everything is working fine now. Overall, AHS has been a great service to have. I'd recommend it to others, especially with our homes here in the area being more than 10 years old.

I went online and into my account then submitted a ticket with American Home Shield. It was for the washer as it was not turning on, and somebody got back to me on the same day. The first tech that came out looked at it and had the lid open. He said that there was no model number so he could not touch it and then he left. I was going to call American Home Shield the next day to let them know what had happened, but before I could do that, I received a text that American Home Shield was gonna send out another technician. And when the second guy came out, things worked out perfectly. He went in, got a model number and ordered the part that he needed. He then came out a few days later and placed the part in there. The washer started working then and it has been working great since.

The faucet was leaking on top of our counter as well as underneath our sink. I submitted a claim to American Home Shield online and someone reached out to me within an hour. I got the appointment scheduled via email. And then, I got a call from the plumber that he was on his way. He was very friendly and got the repair done quickly. He had to tighten up some things with the faucet because it was getting loose and for the most part it was simple enough for him. After the repair, the faucet has been working fine.

I called a claim in with AHS when I had an error on my dishwasher and their rep handled it nice, quick and easy. I made my payment and moved on. They got somebody to me the same day. They set me up with one company, and then that company reached out to me and said it would be a week and a half. I called Home Shield back and they said, "Okay, let's find you somebody else." And they found me Awesome Appliance repair. They had to replace the motherboard and there had been no issues since.

The heat on one of my heating units was not working and I got on the AHS website because it's easier. I just log in, do a couple of check marks and I am able to generalize the issue pretty quickly. It literally takes less than a minute to do. So far, the contractors have also been very pleasant and knowledgeable. They are also on time. The igniter of the unit failed and needed replacement and the contractor had the part with him. It has been working since and I'm very satisfied.

American Home Shield was recommended to us when we purchased our home. We submit our claims to them online and it works pretty well for us. When our dishwasher was leaking, Applifix Heating and Appliance came out and the tech was a great guy. He was very informative and he walked me through some things on the dishwasher that I didn’t know about. He also spent a little extra time cleaning up the filter for me. I would recommend them.

The diverter valve was leaking and I filed a claim for it with AHS over the phone. 2 Sons Plumbing came and they were professional and quick about it. They took pictures of it and sent it to American Home Shield to see if it was covered. It has been a week now since filing the claim and they haven't done any work yet. But AHS said they'd cover it. AHS is a good company and the customer service is good as long as I can speak with somebody who can speak English and has no accent.

I called American Home Shield to send someone to check the whole house. I had an electrical issue where not all the sockets are working. An electrician from McCaa Electrical came and he found that one of the sockets got burned, so he fixed the wire. Then he checked the outlets on the porch, the living room, and two rooms, they were okay. When he went to the kitchen, he found that some sockets there are not working and said that his time is off and that it's already 5 o'clock and that he has to go back. I asked why, since he hasn't finished yet. I told him just to come back.

I was starting to have some appliances fail and after I fixed those, I thought I’d better do something so I don’t have to keep doing that for something else in the future. Somebody told me about AHS and their coverage is great. Our refrigerator stopped working and AHS called that same day that I filed a claim on my phone so it was very prompt. The contractor came over, found the problem and ordered a part. So now we’re just waiting for the part to come in. The customer service has been awesome and the technicians have been excellent as well.

We had a claim with American Home Shield and they immediately had a guy call me and schedule something. ABNation came out and the guy did such a good job. He showed up early which was nice for me because I didn't miss work. Also, he was so friendly and very thorough. He took a look at everything and knocked on the door to let me know what was up and what needed to be done. Everything has been great since the repair.

There was a problem with our dryer. The technician conducted a full evaluation of the dryer and he was very thorough. He was very knowledgeable of what he was doing, and he fixed it lickety-split. He also had a great attitude so we were very pleased. But before, we had an issue with our dishwasher. The contractor that was sent was a different company. Our personal belief is that they’re conducting fraud on American Home Shield. They’re ordering parts before even coming and doing a diagnostic. So we reported and raised the issue and eventually, we lost all confidence in them. Three times, they came out and just couldn’t fix the dishwasher.

We've been with American Home Shield for two years now. A few contractors have already come out to our house and they've all been good. It usually takes the next day to solve a claim after filing. Recently, our plumbing got backed up and so, I filed a claim. AHS sent out On Time Plumbing and they snaked it out. They said there was some calcium buildup in there which could've been from years and nothing we could do about or foresee. The guy then cleaned it out and did a good job.

One of the heat pumps in my house froze up because of the cold weather. I submitted the claim with American Home Shield over the phone and their service was excellent. Happy Bear came out and the tech explained to me what was wrong and he fixed it. He is the owner of the company and he was very friendly and knew exactly what to do. I’ve used American Home Shield a few times and it has always been right.

I filed a claim to American Home Shield for our furnace that would not start. I did it online and the process was straightforward. I was given 24 to 48 hours timeframe and the contractor got back to me the next day. He was a good person and he did a really good job. Our furnace is running now and we have heat. My experience with American Home Shield has been good. We bought this used home last summer so having AHS, as a recommendation from a Realtor, has been good to help cover any issues we've come across.

American Home Shield seems to take care of things really fast. I just had a claim on a furnace this morning and I tried to do it online, but there was a mistake they had to clear up so I had to call in and do it. They contacted a local heating company that came out and fixed it already, so everything is good. The technician called me two or three times to ask me questions and told me what he did to fix it.

I normally submit claims to AHS over the phone and sometimes, their automating machine can pick up and understand. Sometimes it can't though and they have to transfer me to someone and I have a really long wait. One time, my main sewer basement was clogged up. AHS's contractor, Arnon Rooter came and found the problem. They didn't explain it to me well and then the problem came back. The contractor came back again, ran the snake inside this time and it was found that tree roots were on the outside and that was the problem.

My whole air-conditioning and heating unit completely stopped and I called American Home Shield. Whenever I call them, their people are always very nice and helpful. For my AC issue, they had Crispy Air & Heating Inc come out and they were very professional and nice. The problem was with a transformer that had gone out. The technicians found that problem right away and fixed it. It was absolutely perfect. I've had American Home Shield for a long time and I recommend it to everybody I know. I had four other people to sign up with them because I told them how good AHS was.

My cook stovetop's fan stopped working and I couldn't use it without that. I submitted a claim online and AHS's reps called me. They asked me what the problem was. I told it to them and they sent a service guy who checked it and reported whatever he found. AHS then came back with choices for what I wanted to do. Thus far, I've given AHS's name to three different people already. A lot of people don't think that AHS actually replaces or fixes things. They think it's a sham. They have replaced my Jenn-Air already and their contractor came out and put it all in. Their warranty is a really good deal and I recommend them.

American Home Shield’s online process of submitting a claim was very easy. I got a quick response that same day telling me when a contractor would contact me to repair my water heater that was not working. My husband said that the contractors were very courteous and they took care of the problem. They also showed up on time. But they did not have the part that they needed so they came back. We called them on a Friday and they came back that Monday. Since the repair, the water heater has been working very good.

Submitting an online claim with AHS was a very easy process, and within a few hours I got a response. Then it took Bradley Appliance less than 24 hours to come to our home. The technician was very professional and good, and we had nothing but positive interactions. He initially came on a Friday, but he had to come back Monday because he didn’t have the part that he needed. So it was very quick. We've had no more issues since the repair.

My tenant reported that the garage door was not opening so we requested services from American Home Shield. I called in to file a claim but I did not like that the wait was too long. When I did a claim last year, I waited for 30 minutes. AHS sends out good contractors but, with the recent claim we did, the contractor gave me a very high quote at first. I told them that I need to shop around and check out anything cheaper than the home warranty. Right away, they rolled the quote which I did not like and I was not comfortable with. I do not know if they would tell me the discount price if I did not tell them that I had to shop around. Other than that, they have been fine and since the repair, I did not get a complaint from my tenant so I assume the repair was good.

The furnace was not producing any heat and I tried turning it all the way down then back up again but that didn’t work. The technician turned the furnace off at the red power switch that completely shuts the whole thing down and then turned it back on. It rebooted and the suspicion was that it was a power glitch that might have got it into a funny state where it didn’t work. Based on that, I decided I probably needed to have a remotely controlled thermostat installed, so that I could check the temperature at any time I wanted to, and make sure that the furnace was working, even though I wasn’t at home.

I've rented a house before buying that property. The homeowners used another warranty company and they were terrible. And we were without heat for a couple days one time so we did our research and we selected AHS because they seemed to suit our needs. I submitted a claim to American Home Shield over the phone and the reps was excellent. I also have no problems with the guys who came and fixed the heater. The guys who came were Johnny-on-the-spot. They came there the next day, had to order some parts and came right back when the parts came in. I couldn’t ask for a better performance. As long as American Home Shield keeps up the performance they have, I will continue renewing our policy.

A neighbor told us about American Home Shield and how they were a good company, which made us choose them. My recent experience with AHS was great and everything worked out just fine. I filed a claim for a dishwasher and a microwave panel was were not working properly and was replaced. The gentleman that came was wonderful. He was really knowledgeable and did a great job. But they received the wrong part a couple of times and the repair took about a month to complete, which was an inconvenience. Our family from other areas were here. I had a choice of either washing dishes for 12 people by hand or getting paper stuff, which I don't like to do. I wound up getting paper because our grandchildren were here. Still, once the proper part came in, the repair was just fine.

I love American Home Shield, the best experience ever. They were very understanding and personable. I really like the services they provide to people. With my most recent claim, the contractor promised to arrive at a certain time and they arrived at a certain time. I was really impressed by the services they provided. It was very fast and the technician was very cordial, polite and knowledgeable. I can't wish for anything more. American Home Shield needs to keep doing what they’re doing because it's very nice. As a customer, I feel very supported by them.

We usually file our claims with American Home Shield online. A lot of times, we notice the issue at night when it's just easier to get online and process the claim. It has also been easy to work with the website. We did a claim when there was a problem with the seal on our dishwasher, and the techs from Remco came out. We've had them before, and they were great to work with. However, our issue before with our heater unit was not a good experience either with AHS or the technician. We were without heat for three weeks during the wintertime. The technician would not return my calls. When I did talk to the company, they said that AHS had ordered the part. When I talked to AHS, they said the technician had ordered the part. We ended up having to take the cash out and have our own technician do the work.

My thermostat went out, so my heating unit was not working. I called American Home Shield and they said somebody would be contacting me. They told me who the company was, and that company contacted me immediately. That must have been around nine, and the young man arrived at my house a bit after 10 on the same day. He repaired the unit and explained how to use the thermostat. I was very impressed with him. He was very professional, he did what he needed to do, and I was pleasantly amazed. I would recommend AHS.

The agitator of the washing machine came loose. We filed a claim with American Home Shield and everything turned out well. We did it over the phone and it took three days for the contractor to come out. We had to work into our schedule. VP Appliance Repair came out and they had to order a part. When the part came in, we called to find out when the tech would be back to install it. He was very accommodating and very nice. Everything was taken care of.

The most recent claim was with my stove, and I've submitted multiple ones 'cause the stove blew the breaker and I had to have a breaker replaced. The contractors were very professional and they fixed my problem. Now everything is working fine. I'm glad that I have American Home Shield.

The shower was getting warm but it wasn’t getting hot. I filed the claim for it with American Home Shield, and it was easy. The contractor from Budget AC Heating and Plumbing was professional and came out 2 days after I filed the claim. It took him five minutes to fix the problem.

My dryer wasn’t turning and wasn’t making any noise. I turned it on and it just clicked. I initially called the number for American Home Shield and they said, “For quicker service, do it online,” so I did it online. It was simple and all of that was great, but the first contractor that American Home Shield lined me up with was horrible. The second was great, though.

I called American Home Shield and made a claim for a heating issue. The heat wasn’t kicking on and off. The representative that I spoke with scheduled me right on up and the service was done within the next 48 hours. I was really satisfied with the contractor that was sent out. He came on the time he told me he was gonna come. I told him what I thought the problem was and he did a diagnosis on it. He told me that some valve was out which he had to replace and it took him about 45 minutes to fix the problem. The heater is working good now.

We've had AHS for a lot of years and some of my experiences with their contractors have been bad, but overall, they're pretty good. Their contractors in Texas has been better than we've had in the past. They followed up and they were pretty good. It also takes no more than one week to settle a claim except for one incident which took several weeks. I had an issue with my oven back in the holidays and I had to follow up with the contractor quite often. But he ended up coming out and getting it fixed.

When the blower motor in the electric furnace went out, I called American Home Shield on the telephone. The customer service was excellent. J & M Heating came, put a new motor in it and fixed it properly on the same day. I was very satisfied. In fact, I’ve never had a problem with any of the technicians American Home Shield has sent out. They’ve done a great job. I would highly recommend American Home Shield.

We had a small leak in our kitchen ceiling that was growing. We didn't know what was going on, and so we called in a claim with American Home Shield. They sent out a plumber and I told him that the leak was underneath the shower. I measured and the leak was exactly where the drain of the shower was. He walked upstairs, looked at it and came back down. He cut a hole 4 feet down and 4 feet away from where the water spot was. He saw a drain pipe rather than the actual bottom of the shower pan. He said that the shower was leaking around the seal. It just needs to be re-caulked and that was the pipe. His answer was for me to go back up and re-caulk around the edges where the shower meets the floor. He also didn't let anybody know that the hole needed to be patched! I wasn't very pleased with him.

It was a lot of work to get things fixed on my most recent claim with American Home Shield. They sent out a technician and he did the best that he could but then the issue didn’t get fixed. They then fixed something else and then I got another bill for that. It's frustrating. It was not efficient enough but it was better than nothing. They should also improve on computer recall. They don’t give you options to type in information, so they know what is going on with the consumer. I used to file my claims over the phone but it took forever, so I've been doing it online since. Still, when I have a recall, it doesn’t give me options. It doesn’t let me elaborate or tell me what is going on. Also, it seems that they have it set up so they don’t have to pay and that the consumer has to pay.

The American Home Shield (AHS) webpage ** states that permits up to $250 are covered for water heater replacements. I was told by AHS that the $120 permit fee for replacing my water heater will not be paid by AHS because my actual contract does not mention the word 'permit' - disappointing. Please change your misleading webpage.

I would absolutely NEVER buy this "Shield" for myself. The only reason I had my home covered with AHS was because my realtor had the sellers of my house buy it as part of the closing contract. I had two experiences with AHS during the first year of home-ownership. The first, a garbage disposal, was actually pretty painless. They came, they charged, they left. The second, was absolutely horrible. My hot water heater was not giving me hot water for more than 5 minutes at a time and I put in a ticket to get it repaired with AHS in early January. They did not have any companies in-network that would service my town (30 minutes from the capital of the state). So I was tasked with finding a plumber that would jump through all the hoops AHS needed for him to be able to replace my water heater.

Referred my plumbing problem to a very professional company. When I report a problem to AHS they are courteous and most helping with assisting me. If you want ongoing relaxed homeownership with problems when they occur then AHS is the home warranty plan to have.

The first question that's asked when signing up for this service is your ZIP code. I put mine in, and it said that my area is covered. I put in a request for my oven soon after signing up and it has been two weeks and they have not been able to find a contractor to visit our home. Now, an agent called me today telling me I should cancel my service because they don't have ANY vendors for ANY services! Why would you say that you cover my area when you clearly DON'T?! Now, I'm more than 30 days past closing on my house, so I will have to pay for these repairs and most likely several others out of pocket. Meanwhile, we've have to cook using only a microwave and a crockpot.

After many happy years with AHS, I've tried to quit this company after they've off-shored their customer service. I'm still being charged for service that I cancelled over a month ago. The CSR's say flowery things, but DO NOT finish the job. HOURS spent on hold with these people, with NO results. TERRIBLE.

The garage door would not open and I called it in at American Home Shield. The person was nice and helpful, and he guided me through what I needed to do since that was my first time requesting any work to be done. The next day, someone was able to come out to my home and he was a nice guy too. He told me what needed to be done and then he got busy doing it. He replaced my garage door opener and the rollers where it rolls smoothly and it’s not noisy. He also adjusted the chain and since the repair, the garage door has worked wonderfully.

I do not recommend you purchase this warranty. I have had them come out twice for the same issue, and they refuse to repair a leak with my HVAC even though I very carefully looked for an exclusion to leaks and found none. Their technicians say they can’t fix it because the entire system isn't completely broken. A smart business would fix it before it becomes more costly due to complete system failure. But of course their technicians report they fixed the issue when they didn’t. Thankfully I have their signed statements clearly noting the leak and their refusal to fix it. I also filed a complaint against them and it was closed out because they failed to respond. I’m now selling my house and this leak is coming up under inspection and I have to pay even more to get this resolved. You’ll bet I’ll be following up with proof of my detriment for their breach of contract later.

We had water leaking from the first floor to the basement. The online claim process with AHS was easy and the tech was out the next day. He replaced the wax ring on the toilet and after the repair we had no more plumbing issues.