American Home Shield Reviews

I had a heating issue wherein the fan in my HVAC unit comes on if I put it on auto but no heat was coming out. Then, when I increase the temperature, the unit would not turn on the auto mode. I went online and submitted a claim to American Home Shield. A tech came and he was very professional and kind. He diagnosed the problem very quickly and took care of it. My interactions with them have been very positive and since the repair, the HVAC has been great.

I joined American Home Shield in June of last year. I made one claim then I called for my second claim for the doorbell that was not ringing. City Electric came and fixed it. It took their techs five minutes and they did a good job. Come August of 2018, I had a leak in my living room so I called Home Shield again and they sent somebody. The man came and looked at it. He just stood there and did not even back down. He said that it was a slab leak and it was covered but he had to check out registry from the company. Then he went away.

I'm glad I found American Home Shield online. Prior to getting them, I had First American when I bought the house and I had a terrible experience. They were awful so I dropped them. Then, I didn't read all the bad reviews for American Home Shield until after they had to come out here but I'm sorry that so many people are dissatisfied. People think that they're signing up for new appliances and I just don't understand. Other than that, I'm perfectly satisfied. I called American Home Shield and spoke to a representative who was very nice both times. I had an issue with the garage door opener due to the snow. American Home Shield sent a guy who showed up within two hours and fixed it. He also took care of my lock. He was a very nice young man and very polite. He left after doing the job and I have no complaints. The garage door seems to be working real well now.

Recently, I had two issues. One was with the dryer. Then I had a circuit board that went out and we lost heat on half of the house. I submitted claims to American Home Shield and their reps have been wonderful. They are very pleasant, professional and helpful. After I submitted my claim, the notification I got was a combination of emails and phone calls. Both times, the vendors and repair techs were responsive and I got a response within an hour. The contractors who come have been very professional and friendly, and the interactions I had were very good. They usually tell me what’s going on. When they finish, they tell me what they’ve done.

I had no heat and I submitted a claim for it with American Home Shield over the phone because I couldn't figure out how to submit it online. It was asking either an air conditioner or furnace, but my system is an air conditioner and a heater built into one unit. It would've been easier if it was specific enough. But the contractors from Ultra Heating & Cooling were great and very professional. They are prepared and they know what they're doing. My unit has been functioning great since the repair and it made things a lot easier and comfortable. I've only had to use AHS twice, but I'm satisfied. You put out $500 a year for it and it's there just in case. I'd recommend them.

American Home Shield has been very good and helpful for us. My heating unit wasn’t working properly and I submitted a claim for it over the phone, and their response time was awesome. A contractor came out here within 48 hours and he did a great job. His communication skills and work performance were very satisfactory.

Filing a claim online with American Home Shield is simple to do and I prefer to do it that way. I recently filed a claim for a pool equipment issue and the contractor that they sent out was awesome. The techs were on time, and they were really quick at fixing the problem and explaining what the issue was. They completed the job in the same day.

Over a week ago my water heater gave out. I put in a service request through American Home Shield (AHS). They assigned my work order to a very bad company called Habit Plumbing. Habit Plumbing came out to assess the problem and told me that they submitted the diagnosis through AHS and they kept telling me this over the course of 8 days. When I would follow up with AHS, AHS would say they never received anything. I spoke to numerous supervisors at AHS and they would tell me that they spoke to Habit Plumbing and that the diagnosis was being sent as we were speaking on the phone - one of many lies told to me by AHS.

I requested service & received a call from the contractor on a Sunday. We decided I did not need the call. I called AHS and cancelled the service on Sunday. The fee was deducted on Tuesday and I am being told it will take 14-21 days for a refund. REALLY!?? With technology today there is no reason for this other than for AHS to keep the little bit of $ WAY longer than they should. So unhappy with this that I will be finding another home warranty company.

This is the worse service ever. I have had 3 items and have had to argue every time. I have to read the contract to the person taking my request in order for them to approve the service and argue that it is part of the contract. I have not had hot water for 7 days now and they are saying it will take another 5 to get the part - which can be purchased at Home Depot. I could have had hot water the same day we lost the hot water heater. When I called and asked for clarification they can't explain so I asked for a supervisor and they hung up on me. I will NEVER recommend this service. Way to many options to be treated this way!!! If I could give them less than one star I would!

I have had AHS since I purchased my home 4 1/2 years ago. It has always been a good experience with them when I've needed them which isn't often. The contractors are fine, yet occasionally you get one that doesn't do their job fully. This happened with my washer. AHS sent a contractor out who didn't even fill out the invoice correctly and took forever to get back to them. 2 weeks later I speak to AHS and they were unhappy with the service I received in addition to the problem stated so they requested a 2nd opinion at their cost, not mine.

Purchased a multi million dollar home with a home warranty. Moved in and determined that the cooktop burners dont work. Called them out to repair it and they denied our claim because they said we caused damage to the burners! It would take a sledgehammer to damage the burners on an all steel cooktop. Not to mention that the burners have metal grates around them which the cookware sits on top of. Later found out the parts for this cooktop are no longer manufactured and the entire cooktop needs to be replaced. About a $1500 expense. Lousy service, lousy claims department. Policy not worth the paper it's written on. Dont waste your time.

I had a burner that would not ignite on my gas stove, and if it did ignite on very rare occasions, it would go off mid-cooking. I submitted a claim with American Home Shield through the internet, and it was very easy to navigate their website. AHS has certainly done well for me and they have not failed me. I have always had the best technicians and the best response.

We had 12 inches of rain here in the last week. The basement flooded and the heating unit was down there. We smelt some smells and we turn the gas off. I went online and requested service to American Home Shield to let their contractor come and check it out, and paid for it too. This happened on Sunday and they responded on Monday and said a guy out of Cullman will respond. But Cullman is 80 miles away so I said that it was ridiculous. I called AHS and I was on hold for quite a while. When I talked to a gentleman, I asked if there is somebody closer. And I got the, “Well, this is what the computer says, this is what we do.” I asked him to clarify with me their policies because he never would say if there were other contractors in the area. He said that their policy is to just choose the guy on top because they're trying to fluctuate through and give everybody equal calls.

I submitted a claim with American Home Shield for my air conditioner that wasn’t working. I did it online and it was easy. And I got a follow-up through email within a day. A guy from Fitz Mechanical came out and took a look at it. He was professional and good. And he turned the AC on so it’s running off of the emergency heat. That was the resolution. So if I was to turn it back to the regular heat, it’s not gonna work.

My furnace was blowing out cool air. I called American Home Shield and the tech came out after about 32 hours. He was very professional and he recommended some scheduled maintenance. Turns out our furnace only needed to be cleaned and it's working perfectly now.

I had to call American Home Shield when the power went out in a couple of areas of the house. To put in a claim, I always have to wait on the line for 45 minutes. Other than that, the claim process has been fine. Plus, the techs they send out seem good.

American Home Shield did pretty well with my sump pump issue. However, the contractor that went to the house had me pay for the sump pump parts before they would install them. I was just surprised that I have to pay out of pocket, but the person who put it on did a good job. So far, the sump pump is working.

I had some electrical plugs that weren’t working and for those, I filed a claim to American Home Shield over the phone. Getting the claims process started was easy. But there is always an issue about the amount of time for them to get somebody out here. The contractors are busy and don’t work on weekends. That’s the problem I usually have – the weekend. When I had a problem with my refrigerator, I had to wait for somebody. I called on a Thursday and there was a long holiday so the contractor didn’t get to me until Tuesday after the holiday. Everything thawed out of my freezer and I had to take everything out. There is nothing I can do about it and I don’t think Home Shield can do anything about it. But they can if they want to. The contractor that came out for the electric plugs was great though. It was All Safe Electric and the issue was taken care of.

Submitting claims with American Home Shield has been really good and quick. It's easy to do whether online or by phone, and they reach out in a timely fashion. It usually takes a couple of days to get the repairs made. The contractors that have come out have been really thorough, professional and courteous. Recently the heater went off and it wasn't working. The contractor showed me a picture of what was happening up in the attic, so I was really pleased with that and really happy with the service. The home warranty through American Home Shield is reasonably priced and well worth the investment.

A year ago, we had to wait for weeks on an air conditioner in the middle of summer, and where I live in Texas, it was 85 degrees outside. The guy came out from Abilene, and he kept saying that that was reason that it took him so long. Then it took him three days to get the unit fixed. He told us on the first day that he did some of the work, and he would come back out the next day. So we waited, and he didn't come back. My husband has MS and COPD, and being here without an air conditioner was not conducive for him. We opened all the windows in the house for two days. When the tech came out and finished up the job, he said that he had gotten stuck on this school, and it was the summertime.

I submitted a claim with American Home Shield for the lights in our ceiling fan that weren't coming on. I did it online and their website was easy to use. The fellow who came did not take long. He already had an idea of what might be wrong, and so he took care of it. I had to leave before he was done, but my wife said he did a good job, and everything was fine.

I called my repair persons through American Home Shield. I usually call in and schedule something. And then they tell me that the person or the company that's going to come out might contact me within the next 48 business hours. Usually, I work all day, so when I get home if I have a problem, I usually call it in at night or first thing in the morning, and someone usually calls me either that morning or the next day to get the problem set up and get them out there. They're usually there either the same day that they call or the next day, depending on what the problem is.

A PEX pipe sprung a leak somewhere and it did the bathroom, family room and the other side of the wall. It's a big, big mess. I called American Home Shield and told them I have a water leak in the attic. AHS was right on the ball. They tried to get somebody that evening, but it was a Friday night. Then they sent somebody out Saturday morning ASAP. A contractor from SecondOpinion Plumbing came and he cut a hole in the wall first, then he went up in the attic, and found the leak in the attic. From there, he called the people who have heaters. They showed up, and then they called in a contractor who showed up too. We weren't happy about it though. That wasn't right. I didn't call the contractor, but the contractor showed up.

I submit claims with American Home Shield online. Their claims process has been increasingly getting better and I have been pleased. In the beginning, it would take a while for a person to respond. It was also taking forever to get somebody out here. But now, the contractors are out here in a couple of days and recently, they've been excellent. When the water dispenser was not working, although the icemaker worked, if I don't get enough water out of the water dispenser, it would freeze up. So, he unfroze it. He also showed me how to do it and I was pleased with him.

I thought I had a leaky garbage disposal. I wanted to make sure so I filed a claim to American Home Shield, but the contractor that came out couldn’t find anything. I wasn’t there when he came. He just called me on the phone afterwards and he was very professional.

I was very pleased with the customer service from American Home Shield. I had a problem with my refrigerator and I submitted a claim to them over the phone. The person who I talked to was quite professional. He responded to my inquiries in a timely way and they ordered the service. Then right after the phone call, they emailed me with the name of the provider and the contact number.

There was a water leak in my rental house. The contractor told me that they came and fixed it. I filed a case to American Home Shield and in the next one hour, someone called me. The next day, the contractor made an appointment with my tenant. In the kitchen sink, there was a garbage disposal thing, a thing regarding some stopper, and they removed the part. I am impressed with American Home Shield's process. Earlier, I used to call a couple of people or I have to go myself to take care of the issue. Now, it’s one less thing I worry about. I was skeptical initially, but so far, I’m really lucky to have American Home Shield. I would definitely recommend them.

I have a few houses in Washington that I have the American Home Shield warranty on. At one house, in Spanaway, we just had the whole water heater replaced, including the expansion and the strapping. We made it up to code and all that jazz and it just blew. A water expansion capsule on top of the water heater had blown two holes through the mini keg or the cylinder and it was gushing out some brown, milky water on my garage floor. So my wife had to make a phone call to AHS to get it fixed.

A couple of years ago, we were really unhappy with American Home Shield. Nothing had seemed to be working right. They still have an issue with current service, and it is still hard to call in, but this past year, our experience with AHS has been amazing. My refrigerator was leaking and making a really bad whistling sound. It sounded like it was gonna die. Submitting the claim with AHS was easy and fast. The service person who was here was really professional. He knew what he was doing and was really nice. The first time he was here, he had to order a part. A few days after, he came back and fixed it.

The neighbors recommended American Home Shield and when I filed for a claim, the service of Hers & His Plumbing was great. We had a faucet leak that we couldn’t figure out how to shut off and they came here. They were very responsive and professional. They were as good as I could expect and there have been no problems since. Everything has been great. American Home Shield's website seemed to work fine too. I had gone online to file that claim.

My washing machine stopped spinning and I couldn't wash my clothes. I called in the claim and American Home Shield sent the Sears man out. He came in three days after the call. He was nice, professional, and friendly. He explained what was going on with the washing machine and told me everything he was doing. It took him about 45 minutes to fix it and it has been working ever since. I've been with AHS for three years. They had the best ratings, which made me choose them. I've also recommended them. My aunt had another home warranty company, but when her refrigerator broke, they didn’t do what they said they were gonna do. I told her she should’ve gone with AHS and that's who she's with now.

I contacted American Home Shield online to file a claim for our water heater that burst. The process was easy and their response time was quick. It was two days before someone could come out, but they responded right away. The contractor did an excellent job and he was very professional. He replaced the water heater. The only thing is when we got the contract with American Home Shield, they should have explained to us that we had to pay something where they have to make the water heater up to 2018-19 standards. We ended up coming out of our pocket almost $700. And that's never happened before when we've had other homes. So, that caught us off guard. We were thinking we were covered.

There was something electrical going on with my microwave. It wouldn’t come on anymore so I submitted a claim with American Home Shield for that. Their online process was very easy to do and I got a response from somebody almost instantly. The contractor who came out was the most personable. He showed me the part and then left the old part. He did the repair all on the same day. Everything is working like a charm since the repair. It was a very good experience. I’ve been with AHS for almost a decade. When I started with them, I was spending 75 bucks when somebody came out. And now, I’m spending 175, which was a shocker. But other than that, everything is great with AHS. I'm very satisfied and would recommend them.

When our dryer stopped working, I went online and put in a claim with American Home Shield. They wanted to know what the device, the model and the brand was. Then they coordinated with whoever they contract with to work on that particular brand. That company then contacted me directly and it took a little over a week for our schedules to align. The contractor who came was fine. He had to order a part though and, all in all, the repair took three weeks. The dryer has been working fine since then.

I've had very good experiences with American Home Shield. I usually talk to a representative over the phone to submit a claim, and they have been very professional. When the refrigerator wasn't cooling and it wasn't making ice anymore, the technician that came out was very good and very professional. He was thorough and he did a great job. He knew what he was doing and did it. The refrigerator is working really good right now. American Home Shield is very helpful. It's a good company to have on your side when you need and they have people that can come out. They can either tell you if your appliances can be fixed or replaced. So, they're very thorough.

American Home Shield was very user-friendly when I filed my claim with them online as my refrigerator was going on defrost. The process was quite easy too. They contracted Holiday Business Group and the technician from there was excellent. He came out in a day's time and he was very personable. He knew what the problem was and he got right to it. My refrigerator was operating within an hour and it is still working now.

In the period of one month, January, we had to make five service calls to American Home Shield to have our master toilet unblocked. We were so tired plunging it out. Poe’s Plumbing came, and they did a wonderful job with their tools. They plunged it out, and on the fourth or fifth visit, they removed the toilet and went down with the cameras to check out the problem more thoroughly. At that time, they said they couldn't find anything on the line, so it must be something where we need an extra push to get the material out. They suggested rather than continuing to call every week, that we have a pressure assist toilet installed. So, after the next blockage, that’s what we did.

The heater wasn’t coming warm and I called American Home Shield. The rep that I spoke to over the phone was very helpful but due to the bad weather, the contractor wasn’t able to get up on the roof that day or the next day that I called. Once they were able to come, the guy was good and he educated me with the AC. Everything has been fine since. However, I called AHS for a plumbing situation and they didn’t cover snaking on the roof which I don’t understand. For the plumbing part, there’s not too much covered, and out in Las Vegas, plumbing is always a problem. Still, American Home Shield is good, and I would recommend them to someone.

My garage door wasn't opening and I submitted a claim online to American Home Shield. The contractor showed up on time and I was satisfied with the service. I had a very good experience with AHS and their contractor. I would call Precision Door Services again if needed.

I have a leak of unknown origin in the house so we had to bring a plumber out through AHS and it was beyond their scope of being able to do anything. So, they recommended a leak company come out. That company came out and they looked around, and what the plumber found with the use of water continually coming out, the leak detection company couldn’t duplicate.

Most of the time when I called American Home Shield, the hold time was usually anywhere between 20 minutes to an hour. But other than that, once I got through to somebody and talked to them, everything was fantastic. We recently did a claim for a furnace that we needed to be repaired in our house, and we were in the process of selling our home. We signed up with American Home Shield for a warranty for the home. And during the inspection process, we found that our furnace needed to be replaced, and American Home Shield was very helpful in that. We called them and we went through a qualification process to make sure there were no pre-exisiting conditions, which at first, they said there were based on the timeframes. But then I called and cleared it up with them. I told them exactly the days, and what happened, and when the inspection happened.

I had an issue with my AC where the fan on the outside stopped turning and the unit wouldn’t respond inside in terms of turning it on. I submitted a claim to American Home Shield and the person who I talked with over the telephone was very professional. Their reps were also very proficient and knowledgeable. The technician then came in and he was great and very professional. He examined the unit and explained everything to us in detail. Once he completed the job, he explained what he had done and made sure that we knew about the guarantee and how to get in touch with somebody if something went wrong. He did an awesome job.

My garbage disposal was broken. I called American Home Shield and they responded right away. They gave me US Plumbing & Rooter to help with the problem. My husband told me that the technician who came was good, very friendly, and he did the job very well. He cleaned up everything too. I've had a good experience with American Home Shield so far. I talked to my coworkers and I recommended American Home Shield to them.

We've had some really cold weather here in Ohio, and those two nights that it got down to 15 below zero, my furnace went out on the second night. And the issue was the blower motor on the furnace. I submitted a claim with American Home Shield at about 1:30 in the morning when I realized that we didn't have any heat. They called the next morning at about 11, and Dawson's Service came out and had it fixed by about 2 o'clock, so I was very pleased. The tech came out and took the motor out and replaced it and was on his way. He was very cordial and I had no problems. It was very cold and the furnace is in my garage, so I had a little heater that we turned on and I tried to keep us as warm as we could.

Filing claims with AHS has always been really easy. I do it online and I appreciate the fact that it’s simple. We got up one morning and it was really cold in the house. Our furnace had stopped working completely so I called American Home Shield and they sent Integrity. It took Integrity four days to come because they were so booked up, but I understand that. I don’t know if AHS just has a few companies that they use in this area, but that’s how it seems and we have to wait sometimes. Still, we really liked the two contractors that were out here representing Integrity. They were really good, timely, very efficient, professional and knowledgeable about the system that we didn’t even realize we had. Everything was working when they left and it has been fine since. If anyone’s looking for a home warranty company, AHS is one of the better ones to go with.

My dishwasher was making a super loud grinding noise and it sounded like it’s gonna explode. I filed a claim to American Home Shield and the contractor that they sent out was super great. He was professional. He asked me what was happening so I explained to him and he immediately said, “This is what I think it is.” And then, he just gingerly took my dishwasher apart and was very aware of where he was setting everything. He showed me a couple pieces of porcelain from one of my plates that had chipped off and it was caught. And that was making the noise. He went above and beyond by cleaning it off. It was not part of the service, but he said he just wanna make sure that I won’t have an issue going forward. He then put it all back together and when we ran the dishwasher, it was perfect. He walked me through and told me a couple of things about my dishwasher that I wasn’t even using. So, that was really helpful too.

My dishwasher just stopped working and I didn't know what it was. I called American Home Shield and the rep I spoke to was courteous and professional. It was Thursday then and the tech came out the following Tuesday. He was professional and he did what he had to do. The issue turned out to be the whole front panel. It was a digital panel and it went out. I was then ordered a new panel and the unit is now working. I left American Home Shield before and went with First American and I also had an issue with my dishwasher. The tech First American sent me was snotty and didn't even do anything. I didn't care for that and went back to American Home Shield as they haven't given me any problems.

We had an appliance that was leaking water from underneath. We called American Home Shield and I had really good service. Everything was handled very quickly and nicely. The serviceman came a couple of days later, pretty much on time from what he said he would. He did a very good job. He looked at the units and he told us that he thought the units couldn't be repaired economically, and that was what he told American Home Shield. We just finished getting the two appliances put back in this weekend and everything is running well. It was a good experience all the way around.

I filed an online claim with AHS for our heater and they dispatched a contractor in a day. This contractor was very good. He was professional and explained everything that he was doing. It still feels a little chilly. I don't know if it's the balance but the heater is working again. The warranty has been valuable thus far. Sometimes, it's hard because of the $75 charge for most contractors, especially when it's something little. But the contractors, overall, have been good.

We had water in our basement and we didn’t know where it was coming from. I submitted my claim to American Home Shield. I did it online and navigating the website was easy. The first time the technicians came out, it was within 24 hours. He came in, I showed him where we had the water problem and he had me flush a couple of the toilets. He saw that no water came in. Our interaction with him was fine but he didn’t find the root cause of the leak.

American Home Shield took care of my needs at the time that I needed it. It was during the cold days and a contractor made the heater work. I was happy because my house was warm. But throughout the days, I've noticed that the pilot is not turning on. It is just the fan blowing and it's running on cold air. I have to disconnect and put it back on, and in the middle of the night, that's a little bit annoying. I haven't called them back because sometimes, the heater works well for a few days. But it has been tempting to call them again to fix the issue. When I filed the claim initially, I did it online and the process was great. Everything was clear and I was surprised at how quickly they scheduled my appointment with the contractor. All in all, American Home Shield has been great. It has been a good customer service and I would definitely recommend them.

Our first service call to American Home Shield (AHS) has been a nightmare so far. The repairman tried to collect money for parts and repairs, even though we already had paid our $100 service call fee under the warranty. Even worse though, he did not repair our washer! It still stops at the same cycle as before. We called AHS, waited forever on the phone, and they set up a new call -- with the same company that failed to fix our washer last time. Even worse, this 3rd party company (Antech) now tells us that they cannot come back out for another week!

The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have a stove. This demonstrates their speed of service. They claim their vendors need to schedule an appointment within 48 hours the claim is assigned, we got an appoint for 5 days later. Once the technician came, they diagnosed the problem, and the report was sent 5 days after the appointment back to AHS. This is when we called everyday to check status. From there, it took AHS another 3 days to approve the parts order, 7 more days for the vendor to receive the parts. As we finally waited for the technician to come and complete the repair, thinking that we can finally have stove to cook food after a WHOLE MONTH, only to be told that technician broke the burner heads during the repair, and now the whole cycle starts again.

Just received my credit card and with no notice my plan price increased 20%. go online, the prices are lower, chat lady said that is only for "new" customers. Cancelled plan. BTW, it took them 2 weeks to get my HVAC air compressor fixed in 105 degree Texas heat and it took them 3 trips to get my ice maker filter assembly fixed. Still had to pay over 700 for freon plus the deductible of 100.

The water heater went out at one of our properties that was under AHS warranty. I called them on Tuesday, and was assured they would send out a plumber ASAP. I was then notified on Wednesday evening that the plumber never called. I called AHS on Thursday, and was informed after being on hold for 30 minutes that for some reason the work order was cancelled as soon as it was put in. There was no explanation, and no one could answer why we were never informed. AHS promised that they would send out a plumber yet again.

I had great experience with AHS in the past. However, recently, it is a little disappointing that, after one month from the initial contractor visit, the ice maker of the refrigerator is still not fixed. Initially, contractor said that they will have to come with parts (then marked the service call complete). Then today, contractor said that AHS supposed to call and let me know that there is a class action lawsuit with the Samsung Refrigerator and give me options. I called AHS and they did not know anything about it. They said they will call the contractor and call me back shortly after a couple minutes. I am still waiting. Perhaps, this is an isolated incidence, but I wonder if there is a monitoring process of incomplete service. A month of no update from both contractor and AHS is frustrating.

I recently switched home warranty companies and I wished I never did. American Home Shield has sent out two different contractors to fix the ice maker on my refrigerator since September of 2018. It is now almost March of 2019 and my ice maker is still not fixed. The contractors don't work with our schedules, and they take weeks ordering parts and then when they get them they replace the same thing and it still doesn't work. You try to update the job or have American Home Shield send someone out and you will have to wait over an hour on the phone. You can't update on the web because they close the job out and you have to call them to explain the situation. Just a really horribly ran home warranty company. It shouldn't take 5 months to fix the ice machine on a refrigerator.

My conversation with Jason was absolutely terrible. First, this guy does not speak English, therefore he has no idea what I am trying to say. Second, when I asked for supervisor, he refused to connect me and continued to talk over me. I asked him multiple times to let me speak to supervisor and he became very rude and condescending. Third, he did not help at all and my problem was not resolved.

AHS could not find a part to replace in repairing my washer. They made a cash offer; however, I could not get the cash until I purchased another washer and paid for it in full. I was shocked because I have to pay for another washer in full and then they will take out fees and other expenses before they pay you. Maybe I am wrong, but to me this is plain robbery.

I called American Home Shield when I noticed that there was water leaking on my water heater down to the wall underneath it. The claims rep was very professional and it was a very good and easy interaction. The contractor was very polite and very professional too. Apparently, there was a washer that had deteriorated that wasn’t screwed in properly, and he fixed it and replaced the washer. My husband was gonna check back on it again and see if there was still any leakage going on. But as far as we could tell, it was okay.

I recently made a claim to American Home Shield on a rental property in San Mateo for a plumbing issue. There was a leak, so it was hard to wash dishes. Apparently, it was a slow leak that went into the room and ruined the carpet. It was a very good thing to get the warranty because my tenant was gonna fix it, but I told him that I have a home warranty and to allow them to go fix it instead of worrying about what he was doing. I made the call to American Home Shield and they confirmed within a couple of hours to my tenant, which was wonderful. When they got there, some cement had to be chipped away from the pipe, but they couldn’t do it. They made a secondary call and they came back the next day and finished the job.

My experience with American Home Shield was pretty simple overall. Everything was online when I submitted the claim and the website navigation was pretty easy. Then within a hour or two after submitting the claim, they called me. Other than that, the process had also gone pretty quickly. My furnace was making some real strange sound and the heat wouldn't come off but AC Heating & Cooling diagnosed and fixed the problem.

I have been with American Home Shield for almost a year now. There were other companies out there, but AHS came to be one of the biggest so I went with them. Submitting claims with them has been hit-or-miss. Sometimes, you get a response right away, but other times, if you wanna talk to them, you are on hold for a very long time. I’ve also tried submitting claims online and it has been hard to get a hold of them too. The reps I spoke with have been pleasant to deal with and very friendly. I recently had a dryer that wasn’t drying and the heating element had to be replaced. I submitted a claim for it and the AHS contractor came out quickly and did everything. The dryer is working fine now, so I feel good. When I filed a claim for an AC, they sent out an actual company, but for little jobs for the appliances, they sent out just random people. AHS works but their pricing could be a bit better.

We had just bought our house when our hot water heater went out. It was old and rusted out from the bottom, and American Home Shield replaced it. It was awesome. I went online, entered my address and clicked a claim for the water heater, then Doug’s Construction & Repair came out the next day. It was easy. They had to get the hot water heater from out of town and that took about three hours total, with travel time, replacing it and getting the old one out. The guy that was there the whole time was really nice.

Our garage doors stopped opening altogether. I submitted a claim with American Home Shield over the phone, but there seemed to be a small language barrier. The rep couldn’t quite understand what I was trying to say, but she was very helpful in the end and she got me exactly what I needed to get. I love the contractors that came out. They were on time. Also, we’ve had some weather here and they were amenable. They had to come back and they came back and fixed the doors the same day. The garage doors have been performing perfectly since the repair.

My experience with American Home Shield has been the worst experience I have ever had. Every good request I made, I’ve not been satisfied with it. They kept me holding for weeks. Our home is less than 10-years-old and I do not have hot water. It was frustrating to have to warm water every morning. We have to take shower with cold water. It is funny because on the contract it says that AHS covers this and that. But when something they cover breaks down, the contractor that they send will tell me that unfortunately, they can cover one thing but they do not cover this and that.

The exterior lights on my house were not working and it was the first time I had that issue. I submitted a claim online and the process was very easy. American Home Shield's response time was immediate and I got somebody out the same day. However, I spoke to a receptionist for Turner Electrical and in the exchange, I didn't feel that she had good customer service. There should be a little more patience with the responses. To be honest and straightforward, she was a little condescending. Other than that, the person who came out to fix my issue was very professional and the lights have been great since the repair. Overall, it was a great experience and it was very timely.

American Home Shield gets us connected with service quickly whenever we call in a claim. We usually get a callback within 24 hours. This time our service provider was Premier Appliance Services and they scheduled us up in a pretty good amount of time. Our claim was for our microwave that wouldn't run. I plugged in the time and pushed it to start but the microwave would not start. I tried all kinds of things to redo it but it wouldn't work.

I had a faucet that wouldn’t turn off in the tub, and it had the water blasting full force. So I had to call the water company, who came and shut off my main valve. I then went to American Home Shield's website and put in a work order for a plumber. It was very painless to navigate the website and, within the hour, an email was sent out stating who would be coming to look at my faucet. I got a call within the next hour and the guy asked me if I would be able to meet him that day, to which I said, “Sure.” So, I met him in about 30 minutes. He was very courteous. He took his shoes off before he started to work and turned the valve back on, and made sure everything was working properly. He fixed everything within an hour. He was very professional and he did a great job.

My garbage disposal was leaking. I submitted a claim with AHS online and it was more friendlier than trying to get ahold of them on the phone. There's anywhere between a 30-minute to an hour wait-time to file a claim on the phone so it's horrible. But online they give you a phone number, and assign it to somebody, and then you just call that person or the people who’s gonna come out. They set-up appointment right away, and come out. Once I was still at work and the contractor wasn’t supposed to come until later, but what happened was they had a cancellation. So they called me and asked if it was okay to go to our house right then and check it out. I told him it was fine. My wife was home so he contacted her and changed things out.

Our most recent claim with American Home Shield was for our bathroom toilet. We have two bathrooms and one of the toilets was making some noise when not in use. And with the other one, the water kept running. It wouldn't stop. My wife submitted the claim over the phone and it was simple. The contractor was out here the next day. The guy identified the problems and fixed them immediately. Everything was done within half an hour. It was an excellent service. So far, everything has been great with American Home Shield.

I submitted a claim with American Home Shield online when the shower head was leaking in the wall. I prefer submitting a claim online since I'm usually on hold forever on the phone, of which I'm not happy with. Navigating through their website is easy to do. Their technicians are awesome as well. There was a cracked pipe and the technician cut a little 2x2 square, put in a new pipe and fixed it. Since then everything has been working fine. For the most part, I’m happy with AHS.

The type of pipes our house has in it is not good. It’s an old-school style that is defective so coming in to it, we knew that there would probably be an issue. But having a home warranty has given me and my wife a lot of peace of mind because I’m personally not the handiest person in the world. Knowing that, for $75, we can have a professional here to take care of most problems that might come up has been a big relief for us. So I would recommend to any new home buyer to get American Home Shield. So far, I have filed two claims and I’ve been very pleased with American Home Shield and the plumbing company that they’ve sent. On each time that JED Mechanical Contractors had come out, the job was done professionally and effectively.

I've had AHS for years now and their website is very friendly to me. When I submitted a claim, D&J Appliances contacted me soon after and they came out in about three days later. The contractors were very courteous and helpful as well. They also explained what they were doing, and everything has been performing great since the repair.

It was a very pleasant experience submitting a claim through AHS. There were no hassles and no worries. Everything went well as far as I'm concerned. The ice-maker was broken in the refrigerator. And there was burner issue with the stove and some lights out with the stove. I went online and it was easy to navigate the website. The time frame on getting a contractor dispatched out was also very reasonable. The contractor was very personable and very professional. He replaced the ice-maker, and then they replaced the burner and the lights, so everything's working fine.

The dryer was making a lot of noise. The wheels in the back that turn the tub was kinda skipping and then the whole area of the lint thing in the front needed to be repaired. Also, one of the hose in the back of the washer had a hole in it and the timer was off on it. I submitted the claim online to AHS. Once I sit back and studied the site and was able to figure it out, it was fairly easy. All I had to do was put my information in there. They have a list of the appliance that you have and the make. If you have the model of it, just add that in there, and your address. If you want to put your bank information on there, you do that and submit it.

Everything works well with American Home Shield. My dryer was working but it wasn’t heating up, so the clothes stayed wet. I filed a claim and AHS was able to send someone out very quickly. He’s good and he knew what he was doing. I was busy and even though no one was watching him, he worked fast and since then, everything has been working.

My furnace stopped working. I got a callback after I filed my claim with American Home Shield and their rep was awesome. The contractor didn't come out as fast as I wanted but he came within 24 hours. He was very professional. On his first visit, the problem wasn’t fixed. But he was able to complete the job during his second visit.

American Home Shield has always responded very quickly whenever we've needed their assistance. Their contractor was able to come out within a couple of days for our garbage disposal issue and they did an amazing job. They were fast, very professional and knowledgeable. They provided information to assist me in the future, and not just for what happens in the moment. They gave me tips on how to manage the use of the garbage disposal. It was very enlightening and it was a wonderful experience.

When I call, American Home Shield always provides me the things that I need. Sometimes, the contractor doesn't come out the same day. But they come out as soon as they can. I made a call when I didn’t have any heat and someone called me back then the technician came out the next day. He was polite and he used shoe covers which I liked because I don’t like people walking on my floors from outside. The problem had something to do with the power light and he fixed it.

I needed to have the filter replaced in my refrigerator. It got stuck. My interaction with American Home Shield's reps was very good. And within a couple of hours at the most, I received a response from the contractor. He was good, very friendly, and knew what he was doing. My refrigerator has been fine since the repair.

We've had a really good experience with American Home Shield. We have had some really terrible experiences in the past with other home warranties, and American Home Shield has really done well. We’ve had our air conditioner worked on, and we’ve had several plumbing issues. And every time, our experience had been great. Sometimes, they have to look a little harder to find somebody in our area because of the challenge of living out, but everything else has been super great. We’ve been super happy, and if we get to choose again when we move, we’re going to choose them.

We had an error code happening on our water heater. I submitted the claim online to American Home Shield and navigating their website was easy. The contractor texted me on the way. They had to come out twice and fix it. The first time they sent somebody, they said it wasn’t their specialist so the guy cleaned the air filters. Then, the error code kept occurring on the tankless water heater so they had to send their specialist out. It hasn’t gone out again yet, but it looks like it might be fixed. We have hot water now so we can do dishes and take showers. That’s important. Having a warranty is very valuable because it covers unexpected cost. Overall, it was a great experience.

I had American Home Shield for two years and I let it elapse, then got it back again. The first time we had it, getting a technician out here was the hardest part. This time, I get a call within the day when I put the note that I need service. I made a claim for my heating and air conditioning unit issue and the technician from Air Conditioning of Texas was very professional. His name is Matt and he got back to me right away with my appointment. When he said he was gonna be here at eight, he was here at eight. He did some testing on my unit and found out the controller was bad and replaced it within five minutes. It was back up and running when he left.

The water was stopped up in the sink in our kitchen, which has never happened to me before so it was something I couldn't fix myself. I contacted American Home Shield and they said somebody would contact me in 24 hours. The tech was in and out really quick and did a good job. He even explained to me everything he was doing, which I found unique. He showed me how easy it is to do it in case I ever had to do it. Now I can do dishes again. We don't use American Home Shield often but when we do, it seems to be fine. I'm gonna keep using it because in case something major happens, I'm gonna need it.

Our dishwasher wouldn't drain. The pump was broken. We submitted a claim over the phone with American Home Shield and the reps were helpful. The contractor came in, looked at it, left and ordered a part. It took three days to order the part, then they came back as soon as they got it, fixed the dishwasher and did a good job. The guy who was sent was very polite, trustworthy and helpful. He was excellent and we would want this guy training other people that do his work because other people need to be professional and courteous like this person.

I saw commercials for several different warranty companies. I asked a Realtor friend of mine who she would recommend to her clients and she said, "American Home Shield, no doubt." We've had AHS for about a year and we’re really grateful. They always say the more insurance you have, the less you’ll need. It didn’t occur to us we might actually need it so we’re glad we have it. A month or so ago, I had a heating issue and we were cold. American Home Shield was great. I just went online, filled out the thing. And before I knew, the guy from TL Services was here fixing our heater. He knew what he was doing and easily got it done quickly. I have recommended AHS. Two friends and a relative have now signed up with them.

I got an immediate response from American Home Shield when I filed a claim online. It was for the blower in my dryer as it would blow air but the air would not get hot. Then, they called me and told me that they scheduled an appointment for the contractors to come out. When the contractors came, they diagnosed what was wrong and told me the next step. They called me when the parts came in and scheduled a time to come and fix it. The heating component of the dryer was replaced. They were in and out in less than 20 minutes. The blower is working perfectly now. American Home Shield has always been very responsive and very helpful so I'll continue their service. In fact, I've already recommended them to family.

My refrigerator was shaking. At first it started out with a running motor sound, like when you ride up a bike, and it was getting really loud. I called American Home Shield and they sent service people over here. They looked at it and told me it was something about the fan. The covering is heating and then that was it. They never got back to me and never called me. I followed up with them but they still did not return my phone call back. I had to call the warranty people to tell them I needed someone else to come out and check because at that time, the fridge started to shake and I was getting nervous. That was very disturbing for me because I had to pull teeth and nail to get them to understand what I was doing. The lady who answered the phone said she would put in emails to the company asking them what was the status but I heard nothing back from American Home Shield.

We closed the garage door and the unit almost fell down from the ceiling. The bolt was busted, then the door just got jammed and wouldn’t close. I filed a claim to American Home Shield and I heard back from their contractor almost immediately. Their tech, Mitchell, came out the next day and he was fantastic. He was personable, professional, knowledgeable and I really appreciated everything that he did. I liked the way he spoke with me and explained different things that I could do to prevent things from happening again. Or if something happens again, he told me how to disconnect the door by pulling the rope so I can actually put it down and lock it so nobody can get in. So, it was a learning experience. Since then, our garage door has been working perfectly.

I've had good experiences in the last couple of times I used American Home Shield. It's easier and very quick for me to call AHS and get an answer. But the biggest issue with them is the contractors that they send to the residence. Some of the contractors have been really sub-quality. Otherwise, their whole business plan works. When we had a leak and we could not identify or fix what it was, I called AHS and told someone there that I no longer wanted the former people because they have been lousy. AHS did not send the same rotten contractors, and the plumber who came was satisfactory.

Something was wrong with the dishwasher and I couldn't get it to work. Then all of a sudden, my husband got it to work. But I said that just for the heck of it, we would keep the contractor coming. I wanted to make sure that nothing was wrong or was gonna go wrong again. American Home Shield sent Paul’s Appliance Services and the guy was good and very professional. He showed up on time. He said between 10:00 and 3:00, and he was actually there at 10:15 in the morning. He tested everything and everything was working normally. It was very weird. I think we had like a little short connection. There was also a lot of dust down there but we cleaned it up. I’ve also submitted another claim before, for the locks. So the filing process was easy. I had no problem doing it online. I just go to my online account and fill out what I need to fill out.

I submit my claims with American Home Shield through the internet, and they usually respond within minutes from the moment that I file the claims. They let us know that we would be called, then I would get a call by the next day. And so far, all of the contractors that they've sent out have been wonderful. They do excellent work. The most recent claim that I had was for a ceiling fan with a bad motor, and the contractors that were sent out knew what they were doing. They knew right away what was wrong with the fan and got it resolved quickly.

The damper unit in my house was not working correctly. And A-US Air Conditioning of Texas came out to check out what was wrong with it. It was easy to get the claims process started online and American Home Shield's response was quick. They had a guy out here within 48 hours and that was only because that was my availability. The guy was super friendly and helpful. He got the problem fixed that day.

The tech from Realty Rekey came out to change locks. He was good and I was very satisfied with him. With AHS overall, however, I'm not. Their claims process seems crappy, disjointed and it's time-consuming. You call your claims in and it takes forever to get them on the phone. Then, when you get them, they send an email saying, “We found someone who can do it.” However, their contractors never call you even if they're supposed to in 24 to 48 hours. I've had three claims with AHS and no one ever called back. I've had to call people twice, I've had vendors cancel twice, and I've had vendors come on a different day than they were supposed to twice. One contractor told me that he could come on Thursday, but when I called back to schedule the appointment, he told me that he couldn't do Thursday and that he would meet me on Friday. American Home Shield seems like they're overwhelmed. I wouldn't recommend them at all.

I called American Home Shield to submit a claim for a pipe from the bathtub that was leaking and it took them two days to send someone out to our home. Their contractor, Prime Plumbing Services LLC, got the job done right. Their service was excellent.

American Home Shield's online claim process is super easy. We filed a claim for our refrigerator as the icemaker leaks and it doesn’t work properly. And then our dryer door is broken too. The AHS contractor, Antech, reached out to us in about 15 minutes and sent out a guy who provided good service. He was quiet and quick, and got the job done. He wasn’t very personable, but he wasn’t not personable. He had to order a couple of things like some cylinder for the icemaker and a part for the door, and so neither is fixed yet, but hopefully it's gonna be good when it’s all done.

When my hot water was leaking, I submitted a claim to American Home Shield over the phone. The representative that handled the situation was good. It was the first time I got a fast experience with AHS for my plumbing. As soon as I placed my call, it was no more than five minutes and they rang my phone back. The tech came and he looked at the water heater. He had to go back out to the store because he realized he couldn’t fix it. Within an hour, he got back to bring the water heater back. Since the water heater was repaired, it has been looking great. I don’t hear any noise anymore. I'd definitely recommend American Home Shield.

We have AHS at two of our properties. We have had few work orders and found that majority of the service providers deliver really poor service, invariably. When calling AHS customer to follow up, having worst customer service - long holds, start over explaining the issues every time from scratch, no clear resolution or follow up, I just want to give up. I am actively researching alternate option and as soon as I find one, I will never ever come back (hopefully).

When we bought our house 7 months ago, our realtor bought a AHS Service Plus Agreement for us. In the middle of November, we noticed that the furnace was blowing cold air and we called AHS to request service. Eventually, AHS authorized replacement of a circuit board that had burned out and we had heat again. So I was satisfied with AHS at that time.

I contacted American Home Shield for a dishwasher repair, paid the $100 fee and they sent a company called APPLIANCE CARE LLC. I repair person came, ran the dishwasher and confirmed that the wash pump was about to self destruct, he did not have one so he ordered it and said he would return in a few days. Then I received a email from American Home Shield telling me the order was completed. I called and was told that APPLIANCE CARE LLC said the washer was still working - they closed the order and kept the $100 fee. In my opinion APPLICANCE CARE LLC are not honest in their work. Their repairman confirmed the issue and ordered the part. The company canceled the order and kept the money for doing nothing. Have to say I have always had very good service from American Home Shield, BUT I will never permit APPLIANCE CARE LLC in my home again. They are crooks!

Trouble with my fridge since December 2018. Called company for someone else to fix it and AHS said no. Every time I request to speak with a MGR, no one is available. Fridge still doesn’t work. Multi recalls placed. Only one tech works at the company RX Appliances which was assigned to our work order, and all he does is order the parts and say as soon as they come in he would be back. I usually have to call them after a week goes by in order for the job to be completed. He works fast but doesn’t stick around long enough to actually make sure it works. The same thing happened to the washer. Thank goodness it finally works after 2 months of trying to figure out what is wrong.

The water wouldn't stay in the tank and it just kept running out. I didn't know what to do with it and I thought that was a major problem because then, the toilet would start smelling. So, I submitted a claim online with American Home Shield and the process was easy. They sent out techs from Blue Star and it took them five whole minutes to fix it. I got charged $75 and I wasn't exactly thrilled about that, but I didn't know what else I could've done about it. Other than that, the techs were polite and told me that something was wrong with the inside of the toilet.

AHS is a Fraud company. I created a service ticket for a minor repair on my dishwasher (malfunctioning soap dispenser and low water pressure in the upper rack). The market value of my dishwasher when I bought it a few years back was $850. Now AHS is forcing me to take the cash out option of $120. They claim my dishwasher door hinges are bent so it's deemed un-repairable. I didn’t even ask for the repair of the bent hinges, for me, it's just a cosmetic issue. The dishwasher is still in great shape and it can work for at least 3-4 yrs. They promised to repair the dishwasher to begin so I was waiting for them to get back to me. I didn’t hear back from them in weeks so when I called them back (after 4 rounds of back and forth calls with different agents) they say it has been decided that cash out option is the only option for me. This is ridiculous considering that I paid $75 for the service ticket, all I’m getting is $45 for the dishwasher (120-75 = 45).

One of our heating systems was not turning on and we were having trouble understanding the settings. But the tech from Crispy Air and Heating was able to find the problem, find the solution, explain it to me and take care of it while he was here. The service is great. In fact, I have no complaints about the companies that American Home Shield has sent out.

The refrigerator wasn’t cooling but the people that American Home Shield assigned didn’t wanna come out. They were gonna make it be weeks but my husband explained that it was our refrigerator, then they sent somebody the next day. We had to fight with them a little bit to get them to come but it wound up being okay. The tech was great and he fixed the problem. It was a sensor issue and he switched that out. He was here for a half hour and everything is working fine now.

The tech that American Home Shield assigned to my claim talked to me over the phone because it was icy and he couldn't make the trip. He figured out what part he needed to order, ordered it, and then he came out and fixed it.

American Home Shield sent out a good contractor when I called because of issues with my spa. Someone came out quickly and the repair was done in an hour and a half. When I tried it, it was working.

There was an issue with the water. Water would come out of the faucet then it would just stop. When I called to make the appointment, I got an automated thing. Then they gave me options of what I was calling about and I chose water heater because that's the closest to what I needed. But my water heater is fine. NW Sundance Services came out that day, which was great, and the contractor totally fixed the issue. He went ahead and explained to me how it worked then we tried to get the faucet out front to work. He couldn't do it without making a hole in the wall because he couldn't tell. He couldn't find anything to turn that faucet on. But he explained everything to me and he got us all set up. It was wonderful. He was great and I told him that too. I was definitely happy.

We had a dryer fail and it would not heat. American Home Shield's reps were efficient in identifying a contractor and appropriately found someone that was geographically close although he drove from Marysville which is a small drive. Pacific Appliance came and brought a large van. Joe, who works for the company and is also one of its owners, got the information on what the dryer was and brought the parts with him on the visit. He repaired the appliance, removed the lint from its interior and checked the entire appliance out. He did an outstanding job with that. He installed the appropriate thermistor and got the dryer running right away on the first visit.

We've been an American Home Shield customer since 2005 when we bought our first house in Winston Salem. We renewed it and kept going since then. The representatives were excellent in their customer service. In a recent claim, our furnace was only operating at a minimal mode. It has two burners and one of those wasn't working at all except intermittently. There was also a very loud noise coming from the unit so it obviously had a serious problem. I filed a claim with American Home Shield online and then a guy from Aspire Heating & Air came out. He diagnosed the problem correctly and he worked efficiently. He ordered the part, came back, and replaced it. He also did a thorough check of all the other pieces and made a couple of other repairs that were related to the issue. He was exceptionally good and I couldn't have hoped for a better tech. Since the repair, the unit has functioned perfectly.

Our hot water tank was leaking from the bottom and submitting a claim for that was super simple. I submitted the claim to American Home Shield remotely for my husband. Within a few hours of submitting a claim, someone would be contacting my husband and setting up an appointment. So it’s very quick. The contractor, Snappy Plumbing & Heating, even came out that same day. He looked at the hot water tank and was able to assess very quickly that we would need a new one. He ordered it and it took them a few days to pin down the one that we needed.

We just bought the house and we asked the seller to include American Home Shield. He paid for the basic parts and then we paid for the swimming pool addition. I call AHS and tell them about my claim. So far, I have called in three things and they had three different vendors contact me. The microwave rep came after I left town, but my sister let him in. He thought it was a part so he ordered it and it was in. But, I haven’t been back to the house so it has to wait until I get back there. And if that part fixes it, then I’ll be happy. Also, the locksmith was supposed to come but didn’t. I was called a week later wanting to schedule it but by that time, I was no longer there. So, it has to wait until I get back too.

Something was wrong with my gas furnace. The motor would try to start and then there'd be nothing. All of a sudden, it would come on with a fierceness and it wouldn't blow right. I call American Home Shield to submit my claims and they send acknowledgement stuff to my daughter who keeps track of things and helps me. AHS sent out a very nice young man from Arizona TradeMasters. This was my first experience with that company and they were good. The contractor was very clean and friendly and he listened to me. I've also never been educated on heaters and he explained to me what it was, even on his phone. He found out that I had a bad blower motor and a bad wheel thing in it. Then I asked him to come out one extra time because I kept hearing this noise. He also showed me this little short film so I would be more alert about certain things. I'd recommend American Home Shield.

My AC filter was getting soaked. Water was coming off of the evaporator coil on the inside unit. I filed a claim to American Home Shield online which was one of the easiest things to do and somebody contacted me in less than 24 hours. The guy that they sent out was very knowledgeable and pretty much knew exactly what the issue was. It was a quick fix and I couldn't have thanked him enough. It has been going good since the repair. I appreciate American Home Shield and I think the monthly fee is well worth the outcome that you get when you have a service call. They're great.

I got my American Home Shield warranty in the process of buying the house. I’ve submitted several claims online and things worked fine. Recently I had an issue that turned out to be a bad gas valve on the furnace. The tech from Mel’s Preventative Maintenance showed up early the next morning and replaced it. While he did a great job, I had another tech who came out because I had an issue with the washer and he didn't feel like dealing with it. He resubmitted the claim to have another company come out and look at it. I took time off work to show up at the house to have him come in and spend two minutes looking at it. Also, I had an issue that wasn’t covered under the contract. I had techs come out and they told me that it was not covered. I couldn't blame them though because this was caused by my own negligence. Overall, I would recommend American Home Shield.

My heater and air conditioning unit quit working and when I submitted the claim to American Home Shield, the experience was smooth and seamless. I went online and requested a service. They had it categorized and I paid my service fee. They contacted me right away and sent somebody out. The contractors were great and very helpful, but they haven't resolved my issue and haven't called me back in a few days. It has been really cold and the unit is still not working. My wife and I both work from home, so it has been a very difficult experience. On the other hand, everything went awesome for the other claim where Bradley Appliance Repair came out. I submitted the claim and the tech came right out. They had to order a part which was back sooner than expected and the unit was up and running. The tech got everything good. American Home Shield has been great.

We’ve had a very good response from American Home Shield. We had a claim for the refrigerator and dishwasher and NorCal Repair came out. They did a very good service. They were very professional, very friendly, and they got the job done very quickly.

I had two claims for an AC since I have two different compressors. One issue with the AC was on the igniter in which the tech was able to fix on the spot, while the other one needed a new control panel in which the tech said he had to place a part order. The order came in before he said it would, and he was able to come out and fix the control panel on the other one. I was satisfied with the turnaround time and with the tech coming out and fixing the AC.

A&M Pool Service and Repair came out after I submitted a claim with AHS. They worked on the pool heater and the cleanout valve. It's the best pool service I've ever had. They called quickly, scheduled and kept me informed. They showed up whenever they said they’d show up. The pool wasn't actually working last year when it was hot in the middle of the summer, and American Home Shield didn’t have anybody to send out because they said that they couldn’t come to my area when it was peak swim time. So, I waited until it wasn’t peak swim time to get the work done, and they did a good job. They send somebody out to fix things at a good price.

The outlet in my master bedroom was not working. I filed the claim to American Home Shield over the phone and it was an excellent conversation when I talked to the lady. She transferred me over to Connolly Electric, and she said that if I got lost, she also gave me the phone number. I talked with the man and he came out 24 hours. I had electric cords on here and was afraid of it because I'm a senior citizen. He said I had a broken wire in there and he fixed the problem for me. We got everything back to normal. I'll recommend that they are doing a good job.

One day when I turned on my garbage disposal, smoke came out of it and it just died. I called American Home Shield, submitted a claim and got an appointment. A plumber from Triple S Plumbing then came and replaced the unit. Everything was done well and professionally. For now, the unit is working well.

We recently had a plumbing issue that we filed a claim for with American Home Shield. The plug on the shower that we pull to change from having the water come out of the faucet to the showerhead came out and was eroded. So, we had to have someone find the part to replace that so they can put it in. We tried filing the claim online and then, we called just to be sure it was going smoothly. AHS’ service was great and we got a response within the day. Although, we had to wait a bit for the contractor as he had to order the part. It was an older shower and he wasn’t sure if he was gonna be able to find one. Still, once he had it, he did the job quickly. Since then, the shower has been working the way it should. I recommend AHS.

The heater was not heating up, and I submitted a claim online to American Home Shield. Arizona Trade Masters came out quickly, and they said there was something disconnected with one of the wires. The contractor plugged it back and turned it on, and it started working. Everything has been perfect since then. There was a time, however, that when I got into the site to submit a claim, it told me, 'next step, contact', and it had the company. I contacted them to set up an appointment, and they said, "Oh, we don't talk to you. We don't do anything until American Home Shield sends us a work order." AHS sent them something, but there was messaging on the page that told me to wait. Nowadays, however, I usually use my phone, and filing a claim is easy.

I called American Home Shield for my washing machine and it took a while for them to get somebody out here. But once they sent down a repair guy from Appliance Pros, he evaluated the washing machine and submitted the recommendation for it to be replaced. The cost of the parts would have been more than the cost of another washing machine. Once they contacted me, everything went really smoothly. I already recommended AHS to somebody else.

I had a stove that had shorted out underneath and the young man that came out was excellent and repaired it in no time at all. It was a simple fix. American Home Shield's service is excellent and that is the only reason I'm still sticking around. They always come through very nicely and they have good subcontractors. However, I was renewing my subscription or my annual contract and I was very upset in the rates that they've instituted. I asked the rep to put in the complaint for me to someone of authority that could call me back and I could voice my opinion on that. I'd like to talk to somebody and let them know how I feel about it because I am the customer.

My furnace wasn’t keeping the temperature that it was set to. It was a previous issue where I opened up a claim with American Home Shield and a tech came out and changed the flame sensor. He said that everything was fixed but later on that night, it started doing the exact same thing. I did another claim with American Home Shield. I did it online and the process was very simple.

We purchased our Bosch washing machine in 2007. We bought the washer and the matching dryer. With the Bosch washer, I can’t turn the dial anymore to choose a wash. The dial is not movable and the parts are no longer available. In fact, the appliance itself is discontinued. We loved having that set because it did a great job, but now we don’t have anything except the dryer. I filed a claim for the washer with American Home Shield over the phone and it was simple to do. We filed it on a Thursday, and then we had the repairman on Saturday afternoon.

I submitted a claim to American Home Shield on the phone and everything was good. I got through to somebody after a couple of minutes then Express Appliances came out. The dishwasher wasn't connected securely to the inside cabinet so the technician came in and secured it, and that was it. We had a claim for plumbing too and that also went very well. I would recommend American Home Shield. So far, everything has been done the way I thought it should be and the technicians they've sent out were very good.

Our garage door opener wouldn't work. We couldn’t open it unless we disconnected the whole thing and then try to manually get it up. It's really heavy. We're both 71 and it was 25 below zero. My husband was trying to get up there and figure out what was going on with it. Standing on the ladder in that cold garage, he just said he could hear the motor growling but it just would not budge.

The drain in our basement was clogged and there was a couple of inches of water in our basement. This happened on a Friday. I called American Home Shield and got a friendly rep. It was great and really quick. J&M was contracted and they were very nice but they ended up coming on a Tuesday. They got the problem cleared for a couple of days but it happened again. We were told the issue was a tree root and that was not covered under our home warranty plan since it took place outside the home. We ended up having to hire a different plumber to come in and take care of it.

Water kept running off in the night and I was losing water. My water bill was sky high. I submitted a claim with American Home Shield online and everything was perfect. The technician from Joy Plumbing came out the next day, and I was really satisfied. He was very professional and a good worker as well. Everything is working great now.

American Home Shield is a good company. When we have something break, they always get someone here quickly. I have had them for around eight years now and I typically call them to submit my claims. I tell them what's wrong, then they ask for my phone number and they send somebody. My most recent claim was for the water heater, but I also submitted a claim for my washer. Both of them broke, so I couldn't take a shower and I couldn't wash clothes. The tech from A+ Appliance Service & Repair came out for the washer right away after he got the call and he figured out what he needed. He had to order it and once it came in, he kept us in the loop for when it was coming in and he called me, so I wasn’t worried if he forgot about us. And when he said he was gonna show up, he showed up and he fixed the washer. He was a very nice person and it was good that he got the issues fixed.

Some water was coming out of the dishwasher. I called American Home Shield and they set me up with a local provider. The technicians were very prompt and easy to work with. Then, when I had the problem again, I called them up and they came back right away. We tried something else and so far, I haven't had any problems. While these techs were knowledgeable, AHS doesn't always send the most experienced folks. They seemed to be young folks and just starting out in their experience fields. Also, I find scheduling things online to be a whole lot easier than spending half an hour on the telephone, waiting for them to pick up. Still, AHS themselves have been helpful and prompt.

Our water heater stopped working so I called AHS first and I was on hold forever, so then I went on the internet in the evening. The contractor came the next afternoon, which I was very grateful for because it was very cold. They were very helpful. The contractor called before he came, was professional, took care of our problems and gave us excellent advice. He explained everything, like what he though, we were looking at with the water heater. He asked me if there was anyone else he needed to talk to. I was home-alone and my husband was at work so I said no and that I would share with my husband what he had told me.

My air conditioning was not blowing so I called over the phone to file a claim to American Home Shield. I wasn’t there when the people from Total Air Care came. I had my mother there and she said the contractors came in and took care of it. They told her about what was wrong, what they did and she was given a receipt. The issue was resolved in one visit and everything worked out perfectly.

My thermostat was telling me that I had a heating problem. It was not heating to what the thermostat was set at. I could hear the furnace firing but it would not stay lit and it was cold in the house. I had this issue for about three days then I filed a claim to American Home Shield. They were most excellent. They called me within 24 hours and they scheduled somebody within 48. I got a call and the next day, somebody showed up. Their contractors were very clean and polite. They put on their booties and made sure they did not drag mud into the house. They were professional. American Home Shield is a good value for the money and I have recommended them to other people.

My parents had a refrigerator problem so we called AHS and they sent a contractor within a day. They came and took a look at it. They knew immediately what needed to be fixed and had to order a part. The fridge has been good since they've been out. The warranty has been very good, especially in the first year learning about all the appliances and what you have. The service is good and definitely worth the insurance. The people has been very courteous and prompt.

I called American Home Shield right away when my water heater wasn’t working. It went out on a Thursday night and I wasn’t able to get ahold of anyone until Friday. I was able to schedule it on Monday or Tuesday the following week. I didn’t have any hot water for a whole weekend. AHS got the first contractor that could get to me the soonest. The contractor came out, put in a new water heater, and left. They did fine. The new water heater works great. The service from AHS has been great. I've had a few things go bad, and essentially, they put in new ones for me.

One of our heat and air system wasn't working. It wasn't even turning on. Whenever I submit a claim to American Home Shield, online is easiest. When calling, I feel like I never get to a person I need to speak. And once I get somebody to answer the phone, it takes them 24 hours to get to whoever they're gonna schedule, then they have to get back to you. It just takes a lot of steps in-between. But everything's been taken care of. The contractor came out and he was easy to work with. He was very nice and knowledgeable too.

My client's furnace quit and I helped him file a claim for it with American Home Shield since he doesn't speak English very well. We did it online but initially, I was not impressed with how you navigate their website. I had to call them to figure out how to put the claim in. Apparently, I have to go all the way to the bottom of their page in order to make a claim. AHS' website should have something on the top of the page. All it does on the first page is to try and get me to buy a warranty from them which is not helpful for people who are trying to make a claim. But the repair company came out the next day. They replaced one thing but that didn't work. They then replaced another thing. The third time they came out, they put in two new pieces in the unit. The repair company was very efficient, stayed in contact with me and answered questions. American Home Shield was excellent.

Our icemaker wasn’t functioning well. We reported that to American Home Shield over the phone. Their rep took the request and she said that they would have an email sent to me for the company that they would assign to me. The serviceman from Home Pro Refrigeration and Appliance came over to my place. He looked at it and diagnosed the problem. He had it recorded on his tablet and said that the icemaker was damaged. He said that they would replace the icemaker then I signed over that on his tablet. We also mentioned about the stovetop and he looked at the knobs on the stove and said that they were gonna replace them too. A month went by and nothing happened.

I was able to talk to an American representative and they refunded the money. I just had to show the sales contract. I still feel their processes need to be made better. Up until the last person I spoke to, no one ever said that if I could show them the sales contract and that I if no longer owned the home, they would refund the fees. The attitude was that there was nothing they could do except cancel the current month’s payment. Also, a simple way to cancel and remove my CC details from them online would make a big difference. It all feels like a way to make it hard to leave. I am glad they refunded the money, but they also never should have charged me for that.

Been going round and round trying to get our microwave fixed. Now get this, the call was placed Dec 30th 2018. It's now Feb 26 2019. Absolutely the worse service, staff can't figure out which elbow belong to them or what. It's stuck somewhere. Keeps you on hold then hangs up after 30+ mins. They have no idea how bad the employees are that they have working for them at the call center. Now let's mention the service in the field from Bexar Appliance Repair. What a group of total morons. They faxed or emailed the repair status and parts for AHS to approve but they faxed or emailed blank papers. They were called by AHS to to call it in. Never happened and they won't return calls. Now we are just plain pissed off at this piss poor service. We are now on another call. It's now a total of 25 mins. What a zoo.

My refrigerator has been down for a month. There have been 3 service visits with 4 hour window each. In addition, I have made about 10 calls to them. Sometimes, the hold time can be half hour to an hour. There is no ETA on when the refrigerator will be fixed. I have had a similar experience with them before. So this is not a one-off. They contract with companies that are rated 1-2 stars on the internet. We are put at the mercy of such companies... And then we have to follow up with AHS on top of that.

Two times requested for help with leaking pipe - wait for 2 weeks with no one showing up. Got it fixed myself as the city was not taking the excuse from me that I am waiting for my AHS contractor. Then I see they charge me twice for the issue - they are to charge me only after a service provider visits my home - that the agreement upon which the credit card information is provided. It is unauthorized use of my credit card information. The call center agent has promised a refund in 3-5 business days. Let's see how that goes.

Ok experience if everything goes well. Terrible experience if something goes off the happy path. Multiple instances where I put in a claim and then encountered an issue. And that’s when the nightmares begin. For instance, I had an issue with my furnace and they came out. The issue was the sometimes the furnace would turn on but blow cold air. Not only did they not fix the previous issue, but they broke something else. An hour after they left I noticed the house was extremely hot and found out that even though the thermostat was off the heat kept blowing. Spent countless hours already trying to get someone to understand this, but their customer service folks have a limited grasp of the English language and terrible training so I can’t get anyone to come back out to fix what they broke. They just say they already came out for the original issue and they can’t fix the original issue. In reality I don’t even care about the original issue. I just want them to fix what they broke!!!

AHS is a TOTAL waste of money. I would never use this service again or recommend it to anyone. It is impossible to reach a human being on any of the AHS phone lines if you have any issues at all. It's as if they just keep you on hold until you have to hang up. Do humans even work at this company? After 2 years, I attempted to cancel my contract and continued to receive bills for months. My only contact with them has been through chat - and the customer service reps only pretend to do their jobs. Their generic responses are so canned that I'm not even sure if they are people. DO NOT go with AHS for your home warranty. Terrible terrible terrible.

This is the second time I had a horrible experience with AHS. It came free with the home I purchased, haven't even own the home for 4 months and I had to refer to this warranty company (SAVE YOUR MONEY DON'T WASTE IT ON THEM ). My heater completely went. Called multiple times cause you can never get thru. Put a request in online, I was told a contractor would reach me in 24 business hours with no heat on a cold day, called a contractor that came out immediately and told me my heat exchanger was cracked so I referred that to the home warranty that they put a rush for one of their contractors to come out. This was on a Thursday.

After calling for a repair for my furnace they found a local contractor. They came. Serviced my furnace on a Friday only to have to call back same issue 2 days later. Going on 3 days without heat here in MI. I called to get assistance from American Home Shield and was told you should work with the contractor we provided. I have been for 3 days. Maybe they should Vet their contractors? Maybe reach out to their contractors for an update? Get a different contractor to do the job? There is also no personal contact to be had. Everything is a computer.

They lie. Give the contractor the go ahead then back out then try to buy you out with a settlement check. Stay away from them. They will make your life a living hell. Spent hours and hours on on the phone with a supervisor to no avail. People are suing them right an left. They should have their license pulled to do business.

We purchased a home warranty from American Home Shield when we acquired a new home in 2018. Our downstairs heating unit has not operated since the end of January. Through AHS's selection, a firm called Quality Air Experts came out to review and resolve the damaged unit. After three visits and as of this date, the heating unit is no closer to being repaired. It is February and with 3 children, this is unacceptable. Upon calling AHS, I am beyond frustrated.

I have been dealing with a broken furnace for some time due to the fact that AHS will not select a reputable contractor. The initial contractor, Rapps Heating and Air (Rapps), inspected the furnace in April of 2018. During that service call, Rapps determined one of the furnace parts did not function properly. Rapps did not actually come back to repair the part until 6 months later in October 2018. AHS actually tried to charge the service fee again even though I had already paid for that visit. Since the furnace is still not functioning, I recently requested service on the furnace. Once again Rapps was selected by AHS to perform the service.

Had an electrical problem that was supposedly fixed for an exterior outlet. The electrician came and shoved the cord in harder and said it's fixed. Next time I used the outlet, it was past a magical 60 days that was 'in my contract'. I used the electrical trimmer in the outlet in the Fall and then next used it 4 months later when I realized the outlet was not working again. AHS said they could only have someone go out there for an 'additional service fee'. I would have to pay $75 for each service visit.

When I needed American Home Shield, they came through for me. They got my problem with the washer solved. The computer board was going out and the rotors were going bad. I called AHS and told them what the issue was. They sent a technician from Sears out the very next day. He troubleshot the problem, told me what it was, and was able to fix the problem without me having to purchase any washer. He was friendly, very knowledgeable, and he explained to me what was going on with the washer. He had to order some parts and once the parts came back, another technician came out and put the parts in. And now, my washer is working like brand-new.

The contractor that American Home Shield sent out was very helpful. I thought I had some electrical issues with the lighting but it turned out it was just the type of bulbs that were being used and they were overheating and turning off. The tech gave me some information on what I asked him to find, and it was nice that he did that.

The dryer was coming on, but it wasn’t heating. I called the claim in to American Home Shield and it was simple. The contractor came out in a couple of days. However, the first time he came out, the dryer started heating that day. I dried one load, then he left, but then it stopped heating. But he came back out and determined that the issue was with the circuit breaker. They transferred the claim to an electrician and the electrician came and fixed the circuit breaker, and it was a done deal. Everything has been fine since the electrician changed the circuit breaker.

Our furnace went out on the coldest day of the winter when there was a polar vortex. I filed my claim online to AHS and that went well. Their contractor Cool Operator Heating and Cooling wasn't available the same day because it seemed like businesses were closed everywhere. It was so cold. But the contractor set up an appointment the following day. The guy who came in was pretty friendly and was great as far as explaining what was going on and staying in touch. He ended up having to go get a part. He let me kind of know where he was in the process and he gave me a way to contact him if I needed to. He was able to come back that same day with the part and make the repair. My furnace has been perfect since then.

I'm happy with American Home Shield's claims process. I called them when my pipe burst because of the cold weather. The contractor came and showed me what was wrong. I let him have whatever reign in the house he needed and then whenever he needed any assistance, he let me know. He fixed the issue pretty quickly and got out of here.

We were not getting any air on the air conditioning unit and my original server, Del-Air, came out and did an inspection. They told me there was an issue with either the motor or the capacitor. I submitted a claim to American Home Shield and my experience worked pretty well. It took three days at most to complete the claim. They sent out a technician from Total Air Care to do the inspection. He told me that one source was overlooked, which was very minor and they replaced it. I was satisfied with that and now, the unit is working. I have had American Home Shield for a couple of years and I've been pretty pleased with my claims so far.

I’ve had a couple of claims that I’ve submitted to American Home Shield and it has generally been good. I’ve done it either online or through the phone. My most recent one was for a heating issue. There was just cold air blowing from my heater. I was very happy with the contractor. He was very helpful, quick, efficient and he showed up whenever he said he would. However, it was a hit or miss with some of the other ones who came out.

It took about two days for American Home Shield to dispatch a contractor out when I had a problem with my heater. A guy from Delta Home Cooling came out and fixed it, but then, it went down again. I called American Home Shield and told them that it’s down again with the same problem. They said that they would be in contact with the contractor to see my heater but I still haven’t heard back on that. My heater is still broke. The service is fine and I like the tech that was sent out, but the heater still needs to get fixed.

We’ve used American Home Shield often over a period of about 20 years and they are a great provider. When I had a rental house many years ago, they had to replace several systems and they even put in new duct work. That’s huge. When you own a home or a rental property, you can’t afford $7,000 here or $10,000 there. So, it’s really a wonderful service to have.

My first claim with American Home Shield was on the washing machine. I called them and they sent a tech from King Appliances to look at it. The tech said that the washing machine dogs and the lid open indicator were missing. He then told me he didn’t know if AHS was gonna fix it or not because these things were missing from the machine. So, they didn’t fix it, and I was out of 75 bucks. I also filed a claim with AHS online when my HVAC wasn’t blowing hot air. I had AHS set up an appointment, and they sent someone from Ice Cube Air. The technician came and he went up on the roof. He determined that it was the motor for the HVAC. He replaced the motor and then went on his way.

I used to call American Home Shield for my claims and it's usually a long time. One time, we had an issue with our air and the people that came out said that they had to get approval from AHS before they could fix it. After about a couple of days and we haven't heard from the people, we tried to call AHS and I waited 40 minutes to get to somebody. The wait time is just crazy. They should have an option where you don't have to wait as much if it was something about an order that's already put in.

We have had American Home Shield for almost a year and my first call to them was for a heating issue. I had no heat and it was not holding temperature so I called up for a service guy to come out. I wanted them to check the ducts and the heating system. All my vents are in the floor and some appear to be blowing cold air and some did not. So, the guy came and checked the inside system. Everything was okay and then he went outside. He said it may or may not need some Freon but it was hard to tell because it was cold out and that it looks like it probably just needed a cleaning.

When my washing machine was not working at all, I called American Home Shield and had a good interaction with the representative. Then I got a notification that the contractor would come out within two days. Their action was quick. The contractor had to order the part because they don’t have the parts with them. Then he returned and installed the part. If we would have an issue in a few weeks, then we would contact them back but it has been okay so far. I would recommend American Home Shield.

I filed two claims within the same week to AHS. One was for my heat pump outside and the second one was for my toilet that had a running leak in it. I called AHS and they responded right away. They gave me the names of the contractors and texted the information of those companies. I called the contractors and in the case of the plumbing claim, the guy who came out was very professional. He provided great customer service.

Our air conditioner, which was a bit of an old unit, was not working perfectly especially when it was too hot. I called in a claim with American Home Shield and the process was a bit difficult especially if the call would break because of the overload. Their telephone lines have been a bit of a mess. It's been hard to reach there and their long wait time would test your patience. But once you've reached them, they've been very responsive and they would make sure that you are helped and that your thing is taken care of.

We had some leaky faucets and toilets that wouldn’t flush, and Pipe Solutions corrected everything. I submitted my claim with American Home Shield online and the process was very easy. I got a response within 24 hours. The contractor's service was great and he was very professional. He explained everything and told us exactly what he needed to do. He had to come back because he had to order some parts. And he was early. Everything is fixed now.

I had an issue under my sink and I thought it was my disposal. I called in to American Home Shield to submit the claim and I told the representative what I thought the problem was. It was a Friday when I called in and unfortunately, they weren’t able to send anybody over the weekend so they said Monday. On Sunday, I was contacted by the plumbers, which was nice, and when they came out, they were early. There were two gentlemen and when they went to the sink and looked, the issue wasn’t the disposal. They took all the pipes apart and figured out that it was just a really bad clog. They knew what to do, got it done within half an hour and put everything back together. They were very professional and it was perfect.

We had an appliance issue and we filed a claim with American Home Shield over the phone. The first representative that I talked to was not so helpful. On the other hand, the service provided by the second representative that I spoke with was great. I got a response very quickly with regards to when the contractor would be sent out. The service provided by the contractor was superb. They were professional on the phone and were timely. I also liked their follow through and their follow-up. The appliance was fixed and it has been fine since.

I have filed claims with American Home Shield on several items. One was the stove, then a ceiling fan, an exhaust fan in the bathroom, and the garage door opener. I submitted my claims over the phone, but I don’t think the reps knew what they were talking about or what they were doing. I come from the construction field, so I told them what the issues were and explained these to them. They always took my $100 or $50 deposit, and they said that I was good to go. But then, when the techs showed up, they said that the issue was routine maintenance. But if the problem was not fixed, then it would cost more damage to the property. There have been instances when AHS took my deposit but did nothing. Nevertheless, the appliances that the techs were able to fix were good to go. With AHS, though, I’ve got to where I wait till I have six items and then I call them. At least, if they fix one or two items, then it's worth what it would cost for that deductible.

American Home Shield has been pretty good. I had a couple of claims with them. The ice maker in my refrigerator went out. My washer and my dishwasher were out too. I normally call AHS for my claims and it's easy. The only thing I do is follow up with whoever they have. They kinda take who they have in the area and I go with somebody that we know has a good reference. For my most recent claims, Bell's Appliance Service was sent out and their attitude overall was great. They were professionals. They came out here quickly and for the most part, the problems were resolved in one visit. It was done fairly quickly too. They came back to fix the icemaker when the parts came in. Everything has been fine since then.

I called American Home Shield to file a claim for our water heater, and the reps were very professional. It took the contractor about 45 minutes to complete the repair, but I had to call them today to come back because the water was not getting very hot. They were professional too and they came right out.

Our refrigerator stopped working and since it's hard to get someone on the phone from AHS and at a reasonable time, I got online. That way, If I'm driving I don’t have time to press buttons. AHS sent someone within 24 hours and everything was good. The contractor replaced the motherboard which fixed the issue. He was timely. He said he would get here at 7:00. He called and let us know that he was on his way. He got here at 7:30 and fixed the refrigerator within 20 minutes.

We had American Home Shield years ago with another house that we bought, and I was so not a happy camper. And with this new house that we also bought, the sellers offered us this plan with AHS, and we thought, “Oh, great.” But AHS has been very responsive immediately. I had a leaky faucet and submitted a claim with them online. As soon as I clicked send for my request, I got a date and a time that somebody was gonna call me back, and they did. AHS's contractors call me within 24 hours. I called today for another leaky faucet and immediately I got a response with the name of the company that will be calling me. I expect to hear from them by the end of the day tomorrow. They also set up a time that’s convenient for me. In the last six months, we’ve had five different issues with the house and everyone who came out had been top-notch, very polite, professional, and solved the problem. I will recommend AHS now.

I've been with American Home Shield for quite a while and I'm pretty happy with them. They had a lot of problems in the beginning with taking out the credit card and the numbers wouldn't go through. Now the service is better than it used to be in terms of speed and accuracy. I recently made a claim over the phone for a kitchen faucet, and the tech from iPlumb that came deserves an absolute pat on the back. I have a very difficult faucet and he did an incredible job of taking it apart and making everything work well. He did much better than I would have expected from anybody. Now it's working great.

My garbage disposal broke and so I went online and filed a claim with American Home Shield. Their website is user-friendly and I could use it well. However, it's odd that now they're asking for $75 upfront. It said that I could do that or I could do it after the repair gets done. I used to pay the repair guy when he came. I also don't really like to pay for something that hasn't been done yet. But the guy from Lubbock A-1 Plumbing, who came, was very good, prompt and knowledgeable. He knew what he needed to do when he called me. I told him what the problem was and so he brought the replacement and got done quickly.

I've had American Home Shield for almost two years now and I've had good experience with them. When you call for service, they respond fast. My most recent claim was for the AC and it was fixed, however, after around 25 days, I had the same problem. I called American Home Shield and they sent the same company, A & R Complete Service Corp, to my house, and they fixed the heating system again. They worked great and the person who came out was really professional. He also explained what happened. I've recommended many friends to American Home Shield.

It was easy to get the claims process started with American Home Shield. I had a plumbing issue in the bathroom and I wanted to verify that the coverage was in place with my policy. I made a phone call then somebody phoned back my schedule. That was cool. The response was what I had hoped for from AHS and the service from the contractor, particularly the service rep, was very good. Once I showed the younger person the problem, he tried to do exactly what the fix needed to be and he was very timely in the response, the repair and the explanation of what he was doing. He was very helpful and the plumbing problem has been corrected.

The house that we bought was warrantied by American Home Shield and we decided to continue with it. It's been four months now that I've had my home warranty. I do my claims with them online. It's easier and less time-consuming. I also don't need to wait on the line. We have a refrigerator in the second kitchen that we don't use that much. We had a problem with it and the repair was something that needed to be done. We had some stuff in it. American Home Shield sent out Lucas Appliance and their technician was professional and on time. He fixed the refrigerator in 20 minutes. The problem was resolved in less than four hours from the time that I submitted the claim.

The plumbing place that was sent out for our recent claim worked really well. This experience was better than the other ones that we've had in the past from American Home Shield. Before, we had somebody else out that wasn't quite good, and AHS had to send out somebody else that was better.

Burleson, one of American Home Shield's contractors, did a very good job of taking care of my problem and I had no issues with them. However, I had a problem with Total Air. The tech said there were things that needed to be done to the heater/air conditioner that were not necessary. I had it looked at an independent air conditioning company here in Gainesville. I tried to pay them the service fee, and the guy said that was already been prepaid which he already did with what he turned in to AHS. He even wrote “Pre-paid” on my receipt. But now, I’m getting a bill from AHS saying that my account is past due because of a service fee that wasn’t paid to Total Air.

The best thing I ever did was get American Home Shield. I have had them out here for a dryer and then this summer for the air conditioner that was out of Freon. When our furnace quit, I called AHS that morning and they sent me back who the contractor was gonna be. It wasn't five minutes later when Warhold Mechanical called and said somebody would be out between 8 and 12. By 8:30, Don, the tech, was there and by 9 o’clock, we had heat going. He was a very nice, young man. He was very professional and he knew what he was doing. He got right in there and found the problem within five minutes. It was great. He also gave me a couple of his cards because our daughter needs to have somebody like that come in over at her place. People should get AHS. Doo-doo happens and things are gonna break.

I submitted a claim to American Home Shield online for my plumbing issue and getting the process started was easy. Their contractor, AM PM Plumbing, seemed to do an okay job and they were prompt. The guy they sent out was very professional, nice and fast. He explained what he was doing and didn't make a mess. However, I needed a plumber's report for my insurance and I could never get hold of them afterwards. We’ve submitted claims online and over the phone and it’s easy either way. Getting somebody out here is reasonably fast but it depends if it's a weekend or not. We've only had problems with one contractor, and that was when we had an air-conditioning issue almost two years ago. They came out a whole bunch of times to fix the same thing over. Those guys were a little dense, too. Other than that, I'm happy with American Home Shield. It seems to work well.

I was dealing with a washing machine and a plumbing problem and it had been easy to file a claim with AHS. They got someone here within a week and everything went fine. The technicians were very courteous. They both had to come back again because they had to order parts. But I also had another problem with my microwave in that year. The panel on the microwave went out, and I asked American Home Shield, could they have the technician fix it because the same technician that came for the washing machine remembered the microwave in my shelf. Since I had two orders going out, I couldn’t afford a third $75 charge, and they wouldn’t approve it. So I never got it fixed. I was hoping that they should fix it without me paying another $75, but they wouldn’t approve it.