American Home Shield Reviews

I called American Home Shield to submit a claim when the belt of my washing machine had come off. The first time the technician from TrueVine Appliance came, he put the belt back on and it lasted for almost a month. Then, the belt came back off again so I had to call for them to come the second time for the same issue. A second technician came and noticed that it looked like the belt might’ve had some weak spots or some grooves in it. He replaced the belt and since then, it has been doing fine. Also, the interactions I had with their technicians had been great.

I just purchased a house and I wanted new keys. I requested for a claim with American Home Shield online and about 15 minutes later, Pop-A-Lock called. Ten minutes later, their guy was here and he was great. He came, explained everything that had to be done, gave me a couple of different options based on what I wanted to be done, and did the work. He did a really good job. It was really simple and very easy.

Every time I call to place a service order I end up spending over an hour on the phone. They always say the things I am calling is not covered by them even though they fixed it few months ago. The people who are answering the call are like robots. They do not hear a thing you tell me. They just keep on reading. This is a waste of money to get. I paid over $800 for year and is nothing but frustration. I will never renew it with them ever again.

I called this company on February 5, 2019 to cancel my policy and was told it would be cancelled but that someone from their company would have to call me to verify the cancellation. I was also told there would be no more payments and indeed the debit to my bank account stopped. I never received a phone call from anyone at AHS. In early March I received a past-due notice from the company that I owed the February and March payments. I called their customer service again and was told my policy was marked for cancellation on 2/5/19 but that it had not been successfully cancelled and wouldn't be until someone from their company called me to confirm. This is March 19, 2019 and I've received no phone call nor any message from anyone at AHS.

I have been without a washing machine since February 23, 2019. AHS sent out two different repair companies, neither of which could do the repairs, the parts were no longer available. The last repair company told me that the AHS rep on the phone said they would be replacing my washer. This was on Saturday, March 16, 2019 and I'm still waiting to be contacted to see how to go about getting a new washer. I tried to call yesterday to talk to someone but the wait on the phone was over 45 minutes. I was unable to wait 45 minutes on the phone and wasn't given the option of having them call me back after the initial greeting. By the time I was able to call back, their service center was closed for the day. I am currently waiting on a call back from them to complete my service call. According to the website, it indicates my call has been completed, and it has not.

I do want everyone to know that this company is the worst. The technician they sent out from United Air Temp told me right off the bat that it would be better to replace my system and it would cost me 8k. He said AHS would never approve it. I called AHS several times, getting hung up on. I cancelled my warranty with them based on this experience. Being they never fixed the issue, it should have been covered by the warranty regardless until the issue was resolved. They said it was no longer covered since I terminated the policy. I paid for it through until they closed the ticket, marking it as completed.

It's a scam, buyer beware! I have called on 2 appliances and no repairs have been made nor has a repairman called to make an appointment. This service is not legitimate. It is a scam. I paid too much money for the insurance and nothing has been fixed. The customer service rep just keeps saying someone will call me. Hasn't happened yet. I will be filing for all premiums reimbursed.

The company that they got to come fix my washing machine and dryer sucks. They told me washing machine was fixed, and the washing machine is still bringing the same sound it was before. The worker knocked the block for the vent out. I called American Home Shield and got transferred almost 7 different times. When asked to speak to a manager they hung up on me.

We bought a new house and got an American Home Shield warranty. We made a claim when our dryer stopped heating and our oven did not work. I submitted it via the website and navigating through it was pretty easy. Josh’s Appliance Repair came out to look at our dryer and range. So far, the range is fixed, but the oven is not repaired yet. They had to find the part. They have brought a part out, but that part wasn't what they needed. Now, I'm waiting for another part.

I’ve had American Home Shield for about 24 years and I got it on two homes. My homeowners insurance guy introduced me to it and I’ve always found it to be a good deal. Sometimes, they would rule based on underwriting on what they approve so you have to get involved and talk to them a bit. They’re very mechanical and they go through a flowchart, but a flowchart doesn’t explain everything so you have to work with them to help them understand. Sometimes, I spend too much time on the phone with them trying to get stuff taken care of and it’s hard to get a live person, but they’re getting better. They’re also confused about their own policies sometimes, but overall, they've come through. I recommend them to other people all the time.

The washing machine didn't work and was making a horrible noise, so I filed a claim with American Home Shield. I can file a claim with them very easily. I'm used to using AHS whenever I need them which is not frequent. But in this case, the claim got messed up. Somehow, the initial company that came out didn't have the service call down as a request coming from AHS. Instead, they had it down as a personal request so they were gonna charge me. So, we waited to try to get the matter sorted out with their calling AHS, but they never could so they went away.

I wasn’t getting any heat with the air conditioner and it was making a lot of noise. I submitted a claim online to American Home Shield. Trying to call them was impossible. I couldn't get through. It was a waste of time even trying to call them, so I was basically forced to go online to get it done. Their response time was great nonetheless. The contractor that came out was a real good guy. He had everything taken apart and then diagnosed the problem, and it was done. However, AHS took almost a week to get the compressor that was needed. The contractor had one but AHS wouldn’t let him use his parts so he had to order it from AHS, which I wasn’t too thrilled about.

I’m in a condominium complex and I’m in a lower unit. So, my dryer vent attaches to a ceiling pipe that’s coming out. The tech who came had to put a new heating element in my dryer because my dryer wasn’t drying. The unit was moved, the tech put it back, and everything was fine. However, the dryer vent became unattached to its ceiling pipe. My son-in-law came and he tried to fix it as best he could but then I thought I would just call American Home Shield and hopefully, they could take care of it.

We thought there was something majorly wrong with our washer as it was making some crazy sounds. It also had a crazy smell, so we thought there might be something wrong with the motor in it. A tech then came and checked it out, and it ended up being fine. We’ve been using it ever since. We had good interaction with American Home Shield's rep, and even though we did not end up doing a claim, things worked out well with a quick service.

I do my claims with AHS online, but the latest time, I called a claim in for my hot water heater that went out. It was after hours and I did the prompt. The people that they referred to be in the home took a week to get me on the schedule that they'd get out to my house to even look at it. And then it took them almost another week to get everything. They got everything ordered that night through AHS. But the total time from when I called to when I got hot water was close to about 12 and a half days and it was also winter time. So, that kinda sucked. But I'm sure everybody was busy and the contractors were great. I've had AHS for three and a half years and I haven't had any issues. They could lower down my initial fee for sending somebody out, but other than that, all my experiences were good. I've called and I get the responses through American Home Shield. They've done exactly what I would hope.

The dispenser on the icemaker broke so I filed a claim to American Home Shield. I did it online and the website was friendly. The tech came out, saw what it was and ordered the part. The part came in but it wasn’t the right part. He ordered another one with the tray attached to it and it fit perfectly. The reps were very, very nice and very helpful. The gentleman that came out and fixed the problem was very pleasant. I had another claim on my air conditioner and that went good too. They got here the next day on both incidents and got the problem fixed very quickly. I have recommended AHS to a friend that’s in the market for a house.

I have been with American Home Shield for 15 years. When I submit a claim, I do it over the phone. And while their customer service is very good, they could have better English speaking people that you can talk to. I have bad hearing and when I speak to somebody that speaks broken English, I can't understand what they're saying sometimes. Other than that, I've been very pleased with the technicians they've sent out. Most recently, I had an appliance issue and the tech from Allstar Appliance came and gave great information. Another guy diagnosed it being a rubber boot. But then, he realized that it was the tub. It got broken and it has to be replaced. He told me how much he estimated it would cost to repair it, considering what it would cost to have a new one. Allstar Appliance sent the information back to American Home Shield and they honored my request to replace it.

I am concerned about the drains in my kitchen sink. It will be the third time that I had somebody out and they have been doing the very same thing. The contractor was very nice. They put some stuff, drain opens up and works fine as long as they are here. But the problem is it backs up. It's a double sink, and when I open one side of the sink to let the water out, the dirty water comes back up on the other side. I'm going to find somebody else because I'm just tired of the same thing and there’s a charge each time they come here. Nevertheless, I'd recommend AHS, and I've recommended them not a long ago to my grandchild.

My faucet was broken in the bathroom and I needed a new one. I submitted a claim with American Home Shield and I did it over the phone. The interaction I had with the rep was fine and the contractor that came out explained things to me. I bought a new faucet and he put it in, and it has been fine.

When my garbage disposal wasn’t working properly, I went online to file a claim with AHS. It was pretty easy to do, but it took about a week for the tech to come because I had conflicting things going on and every time he was able to get to me, I wasn’t able to be at home. But he continued to work with me until I was able to actually meet up with him to get it fixed. He was able to get it fixed in the one visit, and everything’s working fine since. The tech has helped me before when I had a water heater issue and he’s very knowledgeable and professional. And I’m very satisfied with American Home Shield.

I had to get a dishwasher fixed through American Home Shield. Everything was good and the dishwasher has been working since the repair. I would recommend them.

The AC was not giving any heat as well as AC when I turned it up to the appropriate temperature. I went online to submit a claim to American Home Shield and checked out the boxes. The website had very easy steps and it was not complicated at all. It took a day or two to get the contractor out and when he arrived, he was very polite and respectful. He came in, let me know what he was doing and what proper steps I needed to take. He went through what I needed and how long it would take for the parts to come in. Since then, things have been working correctly and I love it. AHS is a great company and the warranty is very affordable.

My pool heater stopped working and I had my grandkids coming down for spring break. When I cranked it up, it would start up and then shut off. It was covered by American Home Shield and I submitted a claim with them over the phone. The contractor came up pretty quickly. He seemed to be good, but he didn't 100% fixed it. He put a Band-Aid on it and it went out again. He came back out. But it's still not 100% working right. I'm traveling right now so when I get back home, I may be able to spend a little bit more time in getting it to work right or call AHS if I need somebody else to come out. Other than that, I would recommend American Home Shield.

I do not consider the issue resolved. I stand by my position that AHS is obliged to provide reimbursement for the work their crew performed. The issue was misdiagnosed and the work was unnecessary and I have provided sufficient evidence of such. AHS originally agreed to cover this expense due to the mistake and then reneged once the final bill came in. You have made it clear that AHS will make no effort to provide compensation. You recognize no responsibility for pretty much any part of this fiasco that your representatives caused on my property.

Horrible! Just horrible people to communicate with! Supervisor was yelling at me... Not willing to work with me at all. Please read your contract folks. It's not all your agent says it is. SHOP AROUND!

AHS installed compressor less than 1 year ago. They hired AAA All Brands to do the work because they were the original installers. Compressor under warranty. Between several miscommunication issues between AAA and AHS they informed me the paperwork needed to be completed to honor the part warranty. They said they ordered the part. I've been waiting over 2 weeks without AC in South Florida. Can you imagine a company putting their customers through this. Why can't they just purchase a compressor? They could care less about their customers. This is reflected in their terrible customer service, unreturned calls, contracts with the worst rated appliance repair companies, lies, misinformation. I believe because they will do anything to avoid having to pay money. Once they have you signed up they stick it to you. Avoid AHS like the plague.

There are multiple phone numbers shown on different sites. No matter how many of their phone numbers I call, there is never an option to talk to a service rep. I was able to talk to someone on Live Chat, but... She simply told me to call a number I already tried & press 0 for a rep. I had done that and it told me it was NOT a valid option! Worst customer service ever. As far as the actual service from AHS, it was a bit lacking also. Thankfully the last homeowner paid for the service warranty. I would not renew.

Let me start by stating that I have been a customer of American Home Shield for 15+ years and although they always are somewhat slow in responding to repairs of any appliance, it never has been this bad. Submitted a request for service on March 13th. A service contractor (Airtronics - Houston, Texas) came by to check the unit on March 14th. After checking the Evaporator coil, told me that it was leaking but AHS would not repair it but rather put a "sealant". Checked the compressor and told me it was bad and needed to be replaced. He mentioned that a "refurbished" compressor would be provided. Wondered why a refurbished unit but understand that the cost for AHS would be much lower and as they are indeed an insurance company, they will try to avoid expensive repairs.

My heat went out over a week ago and an AHS contractor came right away and recommended replacement. AHS has given me the run around ever since. I have called every day regarding my freezing house but I’ve been unable to schedule repair/replacement due to contractor says the repair is not approved. But the customer service has told me several times the repair is approved. I asked for it in writing and they keep saying they’ve emailed the approval, but they have not.

I heard a lot of good reviews about AHS coming into the homeowner world and I have been a homeowner for 4 years now, and with AHS for 2 years. I have to say my experience with them has not been the same. I have had service done before and besides the hour Wait time trying to get a hold of someone, My service has been provided on time. Unfortunately, In July I had AHS send out their heating and cooling company and when the guy walked in, he closed all my vents, when straight outside and had me pay for coolant because AHS only covers a certain amount. That was not a problem longs we had AC due to me using my home as a business which I take care of babies! I ended up having to call AHS in less than 3 months because heating and cooling did not notice the leak in my outside unit.

I submitted a claim to American Home Shield for a leak in the water heater. Their claim process was very simple. They took my name, sent out a repair person and replaced the water heater. It was very quick, efficient and a good experience for me to watch and learn. I have a good level of satisfaction with the quality of repairs that AHS's contractors do. AHS sends out good people to do the job that they’re trying to take care of. They should keep doing what they’re doing and hiring good, professional people to service the people who pay for their service. So far, they’ve done an air conditioner and a water heater for me. The contractors that they've sent out have been pleasant, knew and explained what they were doing, and were quick and efficient. I've been with AHS for a few years now and I’ve been very pleased with with the service that they provide.

The washer quit working so I called American Home Shield and about seven days later, Paul's Appliance came out. The tech had to order a part and when it came in, he fixed it. Considering he had to order the part and everything, he was pretty timely and everything seems fine with the washer now. American Home Shield is very good to have when you need it. I would recommend them for sure.

American Home Shield sent out GBR Appliances & Repair when we called for our dryer. I would have to hold the button on the dryer to make it continue to run. The mechanic who came out contacted them and said that the dryer was unrepairable since it was 21 years old. The board was burned and everything was gone in the dryer. They recommended a new dryer and I talked to someone in American Home Shield who asked me to pick out a dryer off of a list that they sent me through email. I did that and then the new dryer came. However, the people who brought it apparently didn't want to work that night and they said that the dryer was the same size as the box and that it wouldn't fit. So, thinking that there would be a restocking fee if it was opened, I told them, "Okay. Then, take it back and leave it in the box."

American Home Shield sent somebody out to repair my microwave and the company came out fairly quickly. They weren't able to repair the oven there and they took it back with them. They had to order a part, so it was a week later when they finally called me and said that American Home Shield would be reaching to me, which they did quickly after that to tell me that they were gonna have to replace it. That's when the problem started with the delivery and I was without a microwave for a month.

Having a warranty with American Home Shield is good. We have told several people that it is good to get it and we’ve had some who got AHS. When our furnace quit working, we submitted a claim to them and our experience was very good. We had a contractor from Rice Heating and Air Conditioning Company check it. We talked to him when he came and he told us what he would do. He went out there and messed around with the furnace. He said it had just come unplugged, so he plugged it up and the furnace has been working since. The contractor got it done and he did well.

The process when I called in a claim with American Home Shield was very easy. They were able to get somebody out to my home for my garage door that wasn’t opening within 3 days, which was very good. Also, the contractor was really good and very helpful. The garage door has been great since the repair.

People in our neighborhood have recommended American Home Shield. Whenever I submit a claim, I do it online or call it in. Both work for me. Recently, our kitchen faucet leaked so I wasn't able to use it. High Priority Plumbing and Service came out and they were great. They were quick, they called right away and sent somebody out. They ordered what needed to be ordered. They were super helpful, so we appreciated doing business with them. We would use them again if we ever needed anything. I recommend them to people out here.

I've been covered with American Home Shield for more than a year now. Last year, our air conditioner went out in the heat of the summer, and I called out for an air conditioner guy. I kept waiting but no one ever called. When I went back online and looked, the contractor said they tried to get ahold of us and no one answered. So I just wrote it off and we called somebody else out. I wasn’t thrilled or impressed with that at all, but the last two experiences, with the electrician and the plumber, were very good. The contractors came right out, immediately asked us what was wrong, and took care of the problem.

American Home Shield is a help with major things. I’m somewhat of a do-it-myself guy, but I run a business outta here and work full-time. When the water had to be shut off, I can’t just shut it off in the village that I live in. I submitted a claim to AHS over the phone and their reps got it right on in and got it going. They sent Patrick Murphy Plumbing out so I had them do the repair for a valve that left the water inside the house, and it shut off half of the water that comes inside the house. Pete, the guy that worked for them, was courteous and very good. I like him. He's like a salesman and a plumber all-in-one.

I called American Home Shield for my refrigerator stopped running, and they set me up with an appointment. Dealing with their reps went perfectly and they were very courteous and professional. However, after I had made arrangements to stay home and wait for the contractor, I got a call at the last minute and was told that the guy couldn't get out that day. So, it was a wasted day off for me and I had to reschedule the service. But other than that, everything went smoothly and it was the way they said it would be. The guy came out and he knew right away what was wrong with my refrigerator. He ordered the part and came back in a week with the part and fixed it. And it has worked perfectly since. I've used my AHS warranty a couple of times and it's definitely worth it to have. Aside from the refrigerator, I've had the water heater repaired and that would've cost me a lot more money than what I paid. I've had nothing but great experience with AHS.

I'm really upset about American Home Shield's contractor charging me $70 for a $20-piece of equipment. I called for my dishwasher, which when contractor came, they said it couldn't be fixed and the water supply line was not covered through AHS. The guy came to my home and asked me if I had a water supply valve, to which I said no. He said he had one and it costs $70. But I didn’t realize it's cheaper than that. I could've changed the service to another date and went to Home Depot and bought my own water supply line for $20. I wouldn't recommend American Home Shield to anybody.

I had a leak in my tub that was leaking down a ceiling in my kitchen, and I had to call a drywall company to replace the hole in my roof. I called American Home Shield and it went great. Las Vegas Home Maintenance came out and everything is fine now. The plumber ended up having to cut a hole on my roof to fix the leak issue and I just have to repaint the part of the drywall that got cut out. That was the only inconvenience I had because the painting was not covered. AHS could improve by adding a painting option when it comes to claims. Other than that, both experiences were good. I was a little skeptical about buying the warranty but I'm glad I did.

I submitted a claim with American Home Shield for an issue with the pool. I did it online and the process was easy. The response time once I submitted the claim was very good. Overall, the service has been good and what most impressed me about the contractor was their timeliness. The quality of service was good, but the pool still needs some work. There was a thoroughness factor with the contractors that came out.

There was a leaking pipe in the crawl space. It was 10 o'clock at night so I put the claim on the AHS website. Greenway Home Services showed up the day after that and got it fixed. They were nice, prompt, respectful and quick. It's just that I'm gonna let AHS drop this year 'cause they put a cap on it which I don't appreciate.

I filed a claim to American Home Shield for my dishwasher and the experience was easy. Their contractor came but they didn't fix it all the way so they came back and ordered another part. It's been a month now and it's still in the process to get fixed. Maybe I should've just gotten a new dishwasher instead of paying them twice. Nevertheless, the contractor is scheduled to come on Monday.

I have complained to AHS a couple of times - they have done nothing to rectify the situation. My front load washing machine broke and my husband scheduled a repair visit. The repair guy came out looked at it, made no repairs, and rolled out. He closed the ticket on his end as though he has repaired it and said nothing to my husband (just walked out of the house).

Could not log in online account, could not reset password online, either. Called customer service; spent more than 40 minutes on the phone, was transfer to 3 different departments, but no one could fix the issue. Really disappointed.

We purchased a house and the sellers purchased American Home Shield for us. When my water heater blew at the valve and there was quite a bit of water that came out, I called American Home Shield and they had great reps. They were kind and professional. They walked me through everything and explained everything well. They sent out Certified Plumbing & Drain that did an inspection. They then told me that the water heater had gone bad. They replaced that for me and also brought it up to code with the expansion tank. My water heater didn't have an expansion tank which helps it from blowing a hole through my floor. They did a great job. They were professional and timely. I was pretty pleased with everything.

Our garage door was broken. The door wouldn't go up and we couldn't get the car out. I had no other choice but to call American Home Shield and get some help. The people were so nice and Morrissey Garage Door took care of everything. I was so upset and they told me not to worry about it. They had to wait for the parts and it took another week. But it wasn’t too long and they kept me informed the whole time. We also got the car out and put it in front of the garage. Then when the technician came back, he fixed it in no time. It's been working ever since. The contractor was very good. I am happy that I was put in contact with them through AHS. Also, I am a Realtor and I always recommend AHS when I do a closing.

American Home Shield always does a fantastic job. When I had an appliance claim for a refrigerator that wasn't working, I entered my claim online and then I got an email response. And their guys were professional. However, I had a bad experience with the previous company for a claim that I filed before but this time, it was smooth with GE Appliance and I liked it a lot. The refrigerator wasn't cooling and they got it fixed. I've had American Home Shield for five years now and I recommend it.

My wife and I got American Home Shield in 2016, and we’ve been very happy with it. They sent Moore Air for my most recent claim and it was a great experience. I talk to AHS on the phone to submit my claims, because I wanna make sure things are right, and when I did this last one they had to check on something they weren’t sure about then they called me back. They were very helpful. And then Steve, the guy who came out, was also very good. I like him. Although he had to redo his information because he doesn’t do his own heating and I have that, but they had to replace the blower motor, which was great. The repair took six days to complete because of part issues but Moore Air was very good.

I was calling American Home Shield for a plumbing issue but I was not able to get hold of them on the weekend, so I went with someone else. But AHS refunded me. I've submitted claims to them a couple of times by the phone and one time online, and overall, it's quick to do. The contractors they’ve sent are also good.

I've used American Home Shield for a few years now and on a couple of different houses. Once, I went online and filed a claim with them for my dishwasher. That process was easy and I got a response the next day. However, it took a week before I got an appointment with a repair company. I was told that it was because there was no repairman before then. The guy who came out did fine. I had to have him come out twice because he thought he had the unit fixed, but actually the part had to be replaced. He did a good job when he got came back with the new part. Since then, the dishwasher has been working fine.

I submitted a claim to American Home Shield regarding a bathroom vent and the experience was straightforward. Navigating through the website was nice and smooth. Within 10 minutes, there was a company that was identified and the company was able to reach me and get an appointment scheduled within a couple of days. And throughout the whole claim cycle, I was getting updates via text messages and e-mail addresses. However, there was an initial confusion with the contractor between contacting myself and the tenant. I had to tell the guy that I was out of the country and they should reach out to the tenant. He asked me to text him the details and I did. Then the next thing I heard was the problem was resolved. So, that was a great experience and I was very happy with the service.

Having a warranty on my property is very valuable. We have American Home Shield and they've been always very timely with sending someone out. Also, the resolution is always reached on the first trip. I had a claim with American Home Shield for a clogged sink. I submitted my claim online and everything was quick. Then, I got a text that the contractor would be reaching out to me to schedule. High Priority Plumbing came out and they were very friendly. They were able to free the clog that was in the sink and everything has been running smoothly since. I have recommended American Home Shield to someone.

I filed a claim with American Home Shield for a plumbing leak, and my experience was pleasant. The contractor even did a couple of extra things that he didn't need to do. I called and he had to originally cancel the appointment, which wasn't a big deal because he was sick. We've had the flu going around here. He was very polite and thanked me for understanding. When he came out, he beat me to the house ahead of time. He fixed the plumbing on the thing. I asked him if it was possibly a leak as well. He said it wasn't but he saw that there was a problem and he did that as well.

I had an issue with my fridge and my stove top. There was a leak of water in my fridge and there was a seal that needed to be replaced, and American Home Shield took care of that for me. I called the 800-number, gave them my issue, gave them my claim number or my contract ID number, and they scheduled the appointment. I’ve only used them once, but I’m very satisfied with my experience. Their contractor called, set-up an appointment and within several days their techs were out, diagnosed the issue, came back a couple days later with the part and installed it. It was a very smooth experience. The service was great. I've only had AHS for three months and so far, everything is good.

I filed a claim with American Home Shield for my microwave and the process was good. The repairs got taken care of the same day.

American Home Shield was good at handling an issue where I was not satisfied with the locksmith I had. My house has more than six locks and I wanted to change them because they were very old. The locksmith said he could fix only for six. If he should fix more, then I would have to pay for that. Other than that, everything has been good. The other guy that I had, the plumber, was nice and he did a very good job.

My heating system kept shutting on and off. It wouldn't stay on. My wife submitted a claim to American Home Shield and the tech from Everyday Heating and Cooling came and cleaned something out. He was good and the heating system started working again. So far, I haven't had any problems with AHS. My wife even likes them a lot. I would tell everyone that they should get AHS. They might save some money because when people come out to fix something, they would tell you that you need to replace the whole system.

Some of my plugs were running hot and burning, and I called in a claim to American Home Shield. The contractor came out, fixed those and did a good job. On one of the claims that we had before that, the person that AHS sent didn't do the light correctly and didn’t do the plugs either. He said that it was normal for them to get hot and yet, they were burning. Instead of putting one of the same size with the original, he came with a small one. So, it left a hole in the ceiling and open space all over the place. When we had to get another electrician to come out, AHS wouldn’t cover the light that was messed up. They said that if we wanted to get it done, we had to call back the original person that they sent the first time.

American Home Shield sent a guy from Southeast Appliance Repair to repair our dishwasher. He did an outstanding job. He was here really quickly, and he was very polite. And what he told me was that the dishwasher was an old machine, and that with the parts, labor and installation, it wasn't worth fixing. Up to that point, I was really happy. AHS offered the buyout on it. And then, they sent me an email where I could pick all the machine and add an upgrade if I wanted to. So, I sent that in.

This warranty service was part of my closing costs. I never actually asked for it. Two weeks after moving in I had a major plumbing issue. I asked for a plumber to come. The plumber they contract with couldn't manage to show up for over a week as I had a toilet backing up into the shower. So I was supposed to pay $75 to not have a bathroom for over a week until anyone could look at this. I called a different plumber who came that day and found the problem, a collapsed sewer line which by the way wouldn't be covered under the terms of the warranty anyway. So $4500 later, I have my issue fixed timely and called to cancel this useless warranty. I cancelled on February 26th, according to them. I actually called on the 23rd. I was told I'd be refunded the service call payment and the remainder of the warranty premium.

I am very happy with American Home Shield! My HVAC service person, Chris, pre-notified that he was on his way! He was on time! He was quick and thorough! Described everything that he inspected and adjusted and the condition of our system! He asked if I had any other concerns and if I had any questions! Very nice! Great attitude!

Inflexible communication options. I had a refrigerator break. AHS scheduled a visit. Service tech came and looked at it, said he'd inform AHS I need a new fridge. Got no word from AHS. AHS website has no record of that. Zero way on the website to contact someone. Zero way to provide feedback on website. Zero way to use automated phone system to look into it. All you can do is generate a new trouble ticket, which costs 75 bucks. Frustrating way to do business. Most businesses have feedback buttons, email addresses, etc. In fact, their website has a button that says "Send Feedback". Total lie. It leads you to a FAQ page or login page. And on login page there is no way to provide feedback. Ugh. Dissatisfied customer.

When our air conditioning was not keeping up and working properly, I submitted a claim online to American Home Shield. The process was very easy. A tech from Prime Fit Consulting came out and he showed my husband where the humidistat was supposed to be set, which we were not familiar with since we recently moved to Florida. Prior to doing that, he went around and checked everything to make sure our filter was clean. It was a thorough thing that he did so it was good. We've had American Home Shield since May and I would tell everyone that it's a good thing.

The heating element on the dryer stopped working and it was super easy submitting a claim to American Home Shield. I did it online and the contractors contacted me that afternoon or early the next morning and then, they had availability the following day. It was pretty quick. They were fine, although, the guy told me that he would contact me back by the end of the week about the part and he never did. I ended up having to call them and find out what was going on because they didn’t really keep me in the loop. But as soon as I contacted them, they said they could come out the next day and fix it. It worked out and he came the next day and fixed it and everything is fine.

The garage door would go up or it would go up part way, and then it would just go down. I had a problem once before where the cable came off the line. I inspected it and everything looked okay. The lasers looked lined up and I thought it was above my pay grade so I put in a claim for it online. AHS sent out American Overhead Door. They explained what they were looking at and what they thought which I appreciated as not everybody would take the time to do that. They did a nice job.

My garbage disposal was leaking all over the bottom of my kitchen cabinet and so I went online and filed a claim with American Home Shield. Doing that was confusing at first, but I got through it. The contractor ended up replacing the unit as the one that I had was old, very noisy and there was no fixing it. The guy was quick, efficient, nice and polite. I was very pleased with him. I'd certainly let him back in my house again.

My interactions with American Home Shield's rep were very helpful. For the claim regarding the sewage pipe that was backing up and which I submitted over the phone, they said that in a couple of hours, somebody should be calling me back and somebody did. But I wasn't happy with my interactions with the contractor. He didn't do anything and wasn't very helpful. He just observed and said that AHS was not gonna fix the issue. All he had to do was explain to me why, but he just kept saying that they were not gonna fix it and then just left. I went on my own and got it fixed. AHS is a great company though and I'd tell others to join AHS.

We had a plumbing leak behind the shower that caused us to submit a claim online with American Home Shield. Navigating through the website was easy and they sent an email telling us the name of the contractor and the person who was going to show up. The contractor from Plumbing Enterprises was friendly and easy-going. He knew exactly what he had to do and he was done in about an hour. He did it right on time and it came out just the way we wanted it which was perfect. Everything was fine after the repair. I was surprised it was a very good experience. I thought there would be a problem but it was easier than I thought. If you're considering American Home Shield, get their warranty.

I have been with American Home Shield for 12 years through multiple different houses. This is our fourth house with AHS and so far, we're very happy with them. Recently, I filed a claim online for our sump pump. It wouldn't stop working. It was leaking water into the area and filling back up. It kept pumping the same water over and over and over again and I was afraid that if it quit running, it would burn up, and then I'd flood my basement.

I'm fairly new to the American Home Shield warranty and I used it for my oven. It was great and I had absolutely no problems. They were referred to me by a close friend who also has their service, and since I had a pleasant experience with the oven, I also sent a customer that bought the warranty. I recently called because I woke up one morning and it was leaking underneath my cabinet in my bathroom. I'm a single woman and I don't know how to fix this so that was a big thing. I'm also on a budget, so I can't afford something expensive.

There was an issue with the water dispenser of the refrigerator. We had to turn the water valve off to the refrigerator, so we have no ice. I filed a claim for that with American Home Shield on Monday night and a company came out Tuesday but they didn’t have the part. It was going to have to be ordered. They said it would be five to seven days.

I filed a claim to American Home Shield over the phone for my dryer in which they had to come back. The whole claim process was easy and their response was great. The tech the came out was professional. He explained the issue well and he told me what would happen. He was very thorough. Since then, everything has been great. I would tell others to join AHS too. I had a different company before and I like AHS better.

I had a loose wire in an outlet that I didn't know about. I submitted a claim online and after a day, the contractor that American Home Shield sent out fixed it. He was good and was in and out pretty quick.

I contacted American Home Shield through their online system to have my system checked and make sure that it was running as it should be. Their website was very user-friendly and navigating through it was easy. The contractor called within 24 hours to schedule and said when he would come out as well as the time frame. He also called me to let me know that he would be at the house within 30 minutes. Then when he arrived, I had a good experience interacting with him.

The realtor I was dealing with has American Home Shield and she is very happy with them. I decided to add AHS on to our home and I've had their service for about two months now. I had an electrical issue where the garage would open, but it wouldn’t shut. I replaced the sensors on the side, but it still did the same thing. Submitting a claim for that with American Home Shield was very easy. I went online and their guy eventually came out. The garage guy was perfect. Using the AHS service is quick and helpful, and even a baby could use it. I had a plumbing issue and it was taken care of quickly. I requested a company and AHS sent out the company that I requested.

I noticed that there was a leak underneath our toilet and figured that the seal was probably broken. I filed a claim with American Home Shield online and a guy called me and set up an appointment. The contractors came out within two days after filing the claim, and they fixed the issue. Every time the contractors had to come out, there were two people there to make sure that everything was good. They were also friendly. The first time they came, the toilet was still wobbly when they left so they came out the next day and fixed it. Now, everything looks like it’s doing good. I always recommend AHS. Every time we make a claim, the people there have been on the ball.

I submitted a dishwasher claim online with ease. Also, American Home Shield's response time was good. Their contractor was out in about two days and they were super nice. They had to order a part and it took three weeks, then when they came back to do the repair, the service was awesome. Since the repair, where you put the detergent in, it doesn’t open up during the wash cycle. It's not dispensing and it was doing that before. They put a new electrical panel in and I don't know if it has something to do with that now. I'm wondering if I could call American Home Shield and have them come back out again.

They tout in their website that they cover plumbing leaks, but good luck getting your issues covered. Per my experience I'd recommend you not using AHS because of denial of claims and time to get their service department on the phone it consistently takes over 30 minutes per phone call. I had a plumbing leak in my wall that the plumber accessed from the outside having to go through stucco. Then in a call to an escalated department they say they only cover leaks in concrete when they're in the slab but my contract states "If the plumbing is accessible through only a concrete floor, wall or ceiling AHS will pay up to $500 per contract term"...

You cannot cancel a service call without incurring the deductible fee, even if you do it, 5min after submission. Customer Service will not help! I have used them 3 times. Refrigerator issue took a month, and only then resolved with intervention working with the repairman. Plumbing problem was a 3 day delay. Garage door issue, was told to get the contractor myself and do admin to make it happen. How is that service!? Insurance companies are in business because they make money, just do it yourself and you will be better off! You want a good review, then (AHS) do what I have asked you to do.

American Home Shield has been fantastic. The pipes of my sprinkler system had frozen and burst on January 21st. There was a lot of damage that occurred to the first floor and the lower level where water ran down through the registers there on the floor. Almost three-fourths of the basement had to be gutted and three-fourth of the first floor walls and flooring had to be removed. The inspector came and checked the furnace. It showed that it had been compromised. The initial company came out and then his supervisor, then my insurance inspector came out. It was by Friday of last week and the heat must have gone out. It has gotten cold in there again.

American Home Shield is a complete scam and the worst company I have ever done business with. Do not trust them. Over the last year it has taken us three individual visits from Technicians to 'fix' two separate issues that still aren't fixed! They will put you on hold for over an hour at a time if you ask for any resolution and they won't even let you cancel online or on the phone. They tell you they will call you back and have never once called me back. AHS is the worst waste of money I have ever experienced. Do not use them!

I had contacted my home warranty company American Home Shield 3 weeks ago about my refrigerator needing service. 3 weeks later I still do not have a working refrigerator. They have sent over 7 technicians out to my home who are not knowledgeable about delivering, installing, removing a refrigerator. I have contacted the home warranty company so much in the last 3 weeks I have memorize their phone number. My husband and I have missed numerous days of work trying to get this issue resolved with these stupid technicians that they have sent to my home.

I was a customer for 2 years and never received any service from the company. Earlier today, I found out my contract automatically renewed. I called to find out why my automatic renewal went up by $18 without notice. After a long discussion with the person on the line, I decided I would cancel the account. I talked to my wife and within approx. 15 minutes, agreed to not cancel, but maintain my account. To my surprise, when I called back, I was told that once I cancelled, the only way I could renew would be as a new customer and at an additional $5 cost to what we had just discussed moments earlier. I was floored and expressed that it is hard to believe that this is how they would treat a loyal customer. Shocked, I asked to speak to a manager, and was told, they didn't have any available, and that they couldn't help me anyway. This was just the way they did business. Sad commentary. I guess a lot of the reviews I read were true. So unfortunate.

I purchased a house last year and unfortunately I got hit with a lot of issues and thought I would be protected because I had purchased a policy through American Home Shield. 1st problem was a slab leak I sent the request in and a technician came out and the claim was denied due to the water leak creating mold. 2k our of pocket. Second issue my AC went out and and guess what? The most expensive component to replace (Freon) isn’t covered. 1k out of pocket. Third issue is my pool breaker to control the pump speed, etc surged and also blew my pool pump motor out. Guess what? Not covered because they won’t cover the automation system and since that was the source of my issue, the pool pump was also not covered. 1200 out of pocket. They do a generic coverage on common issues but when you look into it, the common issues that cause the problems are never covered. Do not buy a policy through this company. You will thank me later.

We had a little warm spell. When I switched from using the heater to the AC, the AC wasn’t working. When I put in a call to American Home Shield, they sent out Express Heating and Air. But we had gone back into a cold snap and they couldn’t replicate the problem. They told me to wait until it gets hot to call them back out. I don't need to turn the AC at this point. Today is hot. It’s like 65 but we get down into the low 50s at night so I don’t need to run the AC. I’m waiting for it to get back to 80 degrees again like it was when I first experienced the issue before I call Express back up.

Our water heater started leaking, and it needed to be replaced. I dealt with a couple of vendors through American Home Shield, and MacLin Plumbing always communicated much better than SAP did. With SAP, I got sent a text message saying that they were on their way, and the guy from MacLin was already at the front door. So, that was kinda useless.

The toilet was not flushing properly, there was a leak under the sink and a pipe leak in the basement. I submitted a claim to American Home Shield and did it online. Navigating through the website was very easy and the contractors contacted me early the next morning. They were fantastic. They came in but they had to leave to get a part for the toilet. They came right back, put it on and they were done. There has been no problem since then. The warranty is very valuable and I tell everybody to get one. When something goes wrong, it gives peace of mind. You don’t have to look for somebody and then, you know automatically how much it's gonna cost you. AHS is well worth the money. My experience with them and the contractors they sent were wonderful.

American Home Shield sent out S.A.P. initially and we had a problem with them. We always asked them if the appointment could be scheduled after 3:00 PM, as late as possible, because we all work. When we asked if they were free, they would always say they couldn't do that, and that they couldn't guarantee us anything, and that the technician would let us know when he would be in the area. However, the tech wouldn't call until the morning of the appointment, which could be a problem for a working person. They weren't willing to try to accommodate the first customer as far as I was concerned. We ended up having four preparations, and they gave us the preparation to be there. But it was always a window and it was not at the fixed time. We had to take off for those periods of time to meet the tech.

We were having issues with our water heater. Its pilot light lit. My husband then called American Home Shield to file a claim. That process was seamless and smooth. The original plumber AHS had for us was backed up but they called another company to come out. That company did well as the unit is now working.

I've been with American Home Shield since September. Recently, I submitted a claim online and I'm a little concerned but I haven't had a chance to call them. They charged me for a service call. I put in a claim for a plumber because I've heard a couple of weird noises when I flushed the toilet. But when the plumber called me to make an appointment, he asked me what was going on. I told him about it and he asked about some work being done up the street near me. He knew that where I lived they were doing some work on the water mains. I confirmed it and he said that it was just air in the system and it will go away. So, he never made the service call because he thought it would be a waste of time. He knew exactly what it would be.

The contractor AHS sent took longer than I expected. They gave me the name of the contractor, Crown Plumbing. I got an email message, “We're confirming your payments,” but it took more than a few days. Other than that the claims process was very simple. I did it all online. I tried my home remedies for my shower but it didn’t work. But their contractor was able to figure out what the problem was. Everything’s working perfectly since the service.

I’m getting my heating unit fixed right now and I didn’t quite understand that AHS only covers $10 of the refrigerant thing that is to be replaced. It is a pretty big expense and it caught me off-guard. For the claim regarding one of the electric burners that went out on the stove, it was easy submitting it online. American Home Shield's response time was good too. The contractor was friendly and explained everything that was going on and what was needed to be done. The burner has been working great since the repair.

When our refrigerator went out, I had to put all my food outside on the deck to keep it cold. I also needed service to come in and repair it. I went online, submitted the request with AHS, paid the copay, and had the repair scheduled. The claim submission was pretty quick. But I hadn’t heard from GE Appliance until the very last minute. I was nervous if I was still on the schedule, so I had called them to confirm the appointment which they did. The technician called me as he was heading out to my house, and he was actually early. He came in, very promptly diagnosed the issue, determined what needed to be fixed, and he explained what he was doing. He got it fixed as quickly as he could and then he was on his way. He was very pleasant and knowledgeable, and there were no issues. Overall, it went very well and I was very pleased.

Our garbage disposal was leaking. I did a claim online and I got a response right away. The plumber that American Home Shield assigned to come out called and made an appointment for the very next day. It was a favorable response and experience. When they called, I explained to them what I was experiencing and they said they would come prepared. They asked if I knew the size of the equipment and so on. And I knew what we needed as well as the size because my husband and I had looked into potentially doing the repair ourselves. The plumber said he would come prepared to replace the garbage disposal on the outside chance that it couldn’t be fixed. Now the garbage disposal is working perfectly.

Our microwave was not coming on and I filed a claim with American Home Shield over the phone. It took six days for a contractor to come out. He was pleasant and knowledgeable about repairing a microwave. He tried checking on the door first and he realized it was not just the door. I knew it wasn’t easy because the microwave was giving a door signal, and adjusting the door did not help. He thought of the same thing, but he realized that it was the board. He couldn’t repair it because he had to place an order for a part. That took another week but they came out again and were able to get it fixed. However, I have noticed the light blinking sometimes when I open the microwave to get something out, but it’s still working.

I've had American Home Shield for eight years now. I recently filed a claim for our AC that wasn’t heating. I did it online which was easier for me. The techs that they've sent out did something and then it worked for a bit and then it didn’t work so they had to come back and it was fixed.

Submitting a claim with American Home Shield is always easy. When my hot water wasn’t working, I called in on the 4th because I was trying to get somebody out as soon as possible to fix it. The initial call was okay. The lady took the information and set up the appointment with K & S Plumbing for the 5th, a Tuesday. Then on the 5th, K & S Plumbing called me and said that their plumber was out sick and they needed to reschedule me. They weren’t gonna be able to come out until Thursday. I told the rep to schedule me for Thursday, but I needed to call AHS to see if they could send another plumber out.

There was a water leak in our shower as well as with two of our toilets. We submitted a claim with American Home Shield and it was very simple. Their website was very easy to navigate through. They then sent out Stay True Plumbing and their plumbers were very good. However, we predominantly do phone calls and my wife does a lot of the scheduling. She said that American Home Shield should have more of a reliable chat to improve their service.

I used the Home Shield service for HVAC repairs two times (for an issue that was observed when we did a walk through on the house), both times the HVAC company referred by Home Shield was unable to fix the issue and/or did not arrive with required parts even though I had done enough preliminary troubleshooting to narrow down the source of the problem. In each case, despite lack of effective resolution, I still had to pay the out of pocket service charge fee. Ultimately with additional troubleshooting I ended up fixing the issue myself. I would not place a lot of value in the Home Shield Service.

So my microwave went bad 6 months ago. Repair person sent out by AHS says it’s 16 years old, magnetron etc etc are busted. I’ll repair but it’ll probably keep happening due to age. He talks to AHS, explains the situation, cost of repair more than new unit, but yup, repair it. Ok no issue. I talk to a representative later. They say, "If it happens again give us a call." Ok so 6 months on, exact same issue again I can tell, loud noise, not heating. I call and I explain situation to CS. She says someone has to come and they’ll determine. I knew the technician will again say, it’s repairable. And so the process will go on and on and cost hundreds for both me and AHS for probably a $200 microwave. Anyway, we are going in a loop but normal tone by both. I said I want to speak to manager or supervisor.

I don't know where to start. I had American Home Shield for over two years on two rental properties. Unfortunately, their service has gotten progressively worse. I called to file a claim about my ac unit and was told a company could not be out until four business days. This is unacceptable as a landlord. I paid for the service myself and ended up canceling my call. However, AHS still charged me a 75.00 service call that never occurred. It took months to get straightened out. I decided to cancel in January.

Manu was the only positive experience from this unprofessional company. His employer needs to get out of business. This business owner is the worst. He came to my property and never returned or called then lied and says they gave me paper word for fixing my garage. He also broke up my light bulb for my garage opener which was not replaced. Thank goodness he had the sense to send his employee Manu who was a total delight, had it not been for Manu I am positive my garage door would not have gotten fixed. Manu was an indefatigable worker and very respectful. However, I cannot say that about the person who owns this Choose the Right Door.

I needed to find out if I had a leak. I called American Home Shield to file a claim and I got a text within 30 minutes to an hour from a plumbing company reaching out to schedule the appointment. Then the person who came out was very nice. However, I had a problem with the invoicing. I have a specific deductible with American Home Shield of $100 and I got an invoice from the plumbing company, which I’m assuming American Home Shield handled, of $150. I spoke with somebody and they said they would check into it. I just don’t see any other deductions from my banking account for any difference. I don’t know if that was just the communication between American Home Shield and the plumbing company or not, but that was the only problem.

It is my sincerest hope that by sharing my experience I will be contacted by a Supervisor from you AHS. I sent this e-mail detailing my frustration this morning and have yet to get a response. I am currently on hold waiting to speak with a Supervisor. My phone call began at 9:29 am and it is now 11:58 am. I have been told on two separate occasions that I would be transferred to a Supervisor and that has yet to happen. I was even told that a supervisor stated they would not speak to me.

I had an issue with my washer. It would spit out water. When I submitted a claim to American Home Shield, I did it over the phone. The rep I spoke with was very nice and informative. And the person they sent out from Sears was a sweet young man who did the job professionally. He was outgoing too. He called in and talked to someone. They told me that the part was more than the washer so I replaced my washer and sent them a claim for it. It took a week from the time I submitted the claim until I got one. I have been with American Home Shield since last year and I've been telling all my friends that they need to get AHS.

When I thought that the drainage was backed up, I called American Home Shield to submit a claim for that. The interaction with the AHS rep was fine, and the tech who came out was fine too. The tech resolved the issue in a matter of seconds and he was great. My thing is collecting the $75 when nothing is wrong. The first time when the contractor came out, they said they couldn't fix the problem, but I still had to pay. I understood that they came out, but when they got there and saw that there was nothing they could do, why should I pay $75? AHS asks for the little $75 in advance. If there's a problem, then they take the $75. But when the contractor comes out and there's no major problem, it's incorrect to pay $75 if there isn't any true problem. I don’t like that part. Other people should shop around first before going with AHS.

The pressure valve of my hot water heater was leaking. I submitted a claim to American Home Shield and it went well. The contractor, Kwik Services, came out after two days. The guy was great and did a good job. He was in and out of here and he knew his stuff. It’s just that AHS doesn’t pick the best people to come out and service things. They don't pick name-brand companies, they just pick the little guys, which is fine because some of them are good. But I got B & K, who totally ripped me off years ago for my other hot water heater and I refuse to use them now. Also, AHS's prices keep going up and I’m dissatisfied about it. It gets to the point where I might as well just wait for something that they can pay for it or the deductible keeps going up, and they keep taking little things that add up away from the contracts.

With our property in Blacksburg, my experience with AHS has been positive for the most part. However, on some occasions, for example, finding a locksmith to replace locks, has been very challenging. It is cheaper to buy locks in the store and pay somebody to do it than to go with the service because we were asked to front the cost, then get reimbursed through them but through service. I said no. I would like to replace the four locks since we bought the house to matching and I have not been able to do it. It would be great to be able to do it.

We had a furnace that went out in one of our rental houses. It was working in about half capacity and I called American Home Shield. They set us up with Aire Serv by the St. Robert and they had it done as soon as the furnace came in. It took a total of about two weeks to complete everything. It took more time to get that furnace in from their supplier than it did to do anything else. During that time, the tenant was able to use some space heaters and kept everything at reasonable capacity. So, she was able to keep it at 60 degrees or better in there without much problem.

When we had a leak at the bathtub, I submitted a claim online and thought the website was simple. But we were disappointed that it took the contractors five days to get here. We could work around the issue because we have another bathroom in the house, but if it was the heating system that broke, a five-day turnaround is not acceptable. The contractors were very professional though. They found what was causing the leak and repaired it. We've had no issues since. We place value on having the warranty.

I most recently filed a claim online to American Home Shield for our water heater. I logged into my account, filled in the blanks, and hit send. I got an instant message saying who were the people that they were gonna assign the claim to and that they would be in contact with me within 24 hours. They got ahold of me right away, so I dialed their number, spoke to Sam and asked for them to step up on that. They made it a point to come out, take a look at it, got the water heater, put it in, and got it fixed up. They were great and were top-shelf.

My heater was not working at all and I needed to have that fixed right away so I called to submit my claim and I had a good interaction with the rep. I don't mind submitting the claim online. I like it but I wanted to make sure it's properly handled. A contractor showed up an hour later, which was very quick and I was very happy with that. The guy came in, fixed the problem right away and within three hours from the time I submitted the claim, my heater was back. Luckily, it was not broken. I thought the coverage would be 100% if I purchase the program, but I heard that there's a cap if I need to replace a water heater and I need to review that. All in all though, I have had American Home Shield since 2017 and my experience with them has been okay.

Our central vacuum was not working properly and I submitted the claim online through my American Home Shield profile and account. Everything went well and within half a day, I had a reply from AHS saying that they received my service request. Then I received an email from Beam Easy Living Center saying that they had been contacted and that they'd call me within a few hours. They came a couple of days later, which was pretty quick, and my interactions with them were great. They were very good and professional. They started doing all the diagnostic and found that there were pipes in the attic that were disconnected. And they got that fixed in no time. With AHS, we know that we are only gonna have a flat fee of 75 for the service and the rest is gonna be covered. It takes the financial stress out of the picture. We've had a very good experience with them and we would tell friends to find American Home Shield.

I always call in my claims to American Home Shield and the people has been wonderful. However, the prompts before actually getting service on the telephone is not good. Sometimes you gotta wait 20 to 30 minutes before you get an actual person on the phone. All places in general put all these prompts and they wanna talk so much. If AHS would be doing the air conditioning, they would be talking about air filters and people don’t wanna hear about that. It’s the way the industry has changed over the years but with the service of AHS, everything is fine. The guys do their job and make sure that somebody is there for us and that is appreciated.

We had a stove burner that went out. It was my husband who submitted a claim to American Home Shield but I was the one who was at home who dealt with the people who came out. AHS's response time was quick. They texted me and the contractor called me that same afternoon and set something up. They were friendly on the phone. The gentleman who came out was very knowledgeable. He explained what he was doing, why it had happened and what was wrong. He was lovely. He interacted politely with my kids and I thought he was great. Since then, everything has been working fine. We've been satisfied with AHS.

The plumbing into the tub was a galvanized pipe and that was probably from when the house was first built. It ended up corroding and rusting to the point where when one would engage the shower, the back pressure would go through that corrosion and start leaking into the garage so that pipe had to get replaced. I submitted the claim online to AHS and within 24 hours, Lakeshore Plumbing came out and helped. They did a good job. They had to replace the faucet that the water comes out of, and they actually had one to replace mine with so they didn’t have to leave and come back. In that respect, they came prepared. They only could’ve done a better job with leaving anything behind or cleaning up. I have a white bathroom floor so it's gonna show up on anything they do. But they didn’t do a horrible job. I thought that the whole process was very easy and timely. I was very pleased with AHS.

The cable to the garage door sprung and broke. I couldn't park my car in the garage and it was a problem because it was raining a lot too. I submitted a claim with American Home Shield by phone, then the tech from A1 Overhead Door got right to work and took care of the problem. He mentioned that the part that we needed wasn’t covered under the warranty - that we have to pay extra for it. That was a surprise because I thought once I paid the $75, that would cover everything. And I thought I had an upgraded plan but there was more to it. So, we wrote him a check as well as I got charged from AHS.

We've had American Home Shield since we bought the house 10 years ago. Because we bought an older house, the homeowner paid for the first year of it. And because we have older systems, especially the heating and air conditioning system, we have AHS mostly to cover the cost of getting those replaced. The downstairs heat pump has already been replaced, but the upstairs has not yet been replaced. But we've had water heater replaced not all that long ago. We have fairly new appliances and most of our issues have had to do with the heat pump system.

My furnace went out. I got it started but called to have a repair. The company American Home Shield had me contact wasn't open so I left a message. They returned my call while I was at work and left a message to call to make a appointment. My furnace had been working fine since so I didn't call back figuring I would give it a while to see if it shut off again. I had chosen when I called to have the 75 dollar fee taken 48 hrs after the service was completed so I won't worried about the money being taken out since I hadn't even talked to the furnace company.

Three times now I have had to contact AHS due to stoppages with my plumbing and each time I have to call I am filled with anxiety as I know calling in is going to be a nightmare. I experience horrible customer service each time I speak with anyone. The first time they sent someone out, they sent a horrible company who had no idea what they were doing. I ended up having to find my own plumber and pay out of pocket to fix the issue. The issue has since reoccurred and I requested they send someone else who thankfully was better but the problem has still not been resolved as I keep having issues.

Our hot tub water heater broke. It's covered under our warranty as it is an in ground hot tub. We spent the first week being referred to different contractors who all called and said, "nope we don't fix that." We finally got a contractor out (4th try) and he said, "Yep clear and covered problem, we'll be back next week to replace." The next week we found out that the person who was assigned to approve this had a death in the family and just left town and they didn't think anyone needed to do her job while she was gone.

Our refrigerator stopped cooling and we had a bunch of ice buildup. I filed a request online and it was much faster than doing it over the phone. The contractor came and they were very good. I appreciated their service. But they were very backlogged. When the scheduler called us to make the appointment, she told us that it would take a little while. It was about two weeks to have them put the parts in. But this was a spare refrigerator so I was in no major rush. Overall, I love American Home Shield. I've had them since I purchased the home and I will continue to use them. I'm also thinking about having my mom get AHS for her home.

My experience with American Home Shield has been excellent. When I had issues with the heat, I submitted the claim over the phone and the reps got ahold of somebody right away. Plus, the follow-up was great. It was the weekend but they got someone out on Monday. They said that the company would call me within 24 hours. The contractor was great, personable and easy to talk to. He checked everything. He made sure everything was okay and adjusted a few of the vents. He didn’t tell me exactly what he did because I’m not technically advanced, but there were some things that he had to fix within the unit itself and it worked. I believe in having a warranty.

My experience with American Home Shield is great. When something breaks, I call. My most recent claim was for the commodes that were not flushing right and were backing up. I called them and the rep was very efficient. The technician came out, fixed it immediately in about an hour and was gone. He was very clean and polite, and he did really good work. Everything has been working great since. When I lived in Texas, I also had AHS and they did some work for me. They are a good company.

I’ve had American Home Shield for a number of years and I’ve always been satisfied with them. I usually send claim over the phone. It's easier for me. My most recent claim with them was with my dryer. Someone from Fleming Appliance came out here the same day. Overall, it's been very good.

American Home Shield has done well for the little over a year that I've been with them. They’ve been better since the last two home warranty companies that I had and got rid of. I call them whenever I have claims and my conversations with their representatives have been pleasant. The contractors were pleasant too. In a recent claim, I called at 4:00 in the morning for my water heater and they had someone here by 10:00 the same morning. Plus Plumbing came out and they had to order a part. American Home Shield had to send the part to Home Depot and then the water tank was replaced. The whole process took 3 days. My experience with American Home Shield is excellent and if you're somebody considering a home warranty through them, then you need to get them.

I was very happy with the service on the recent claim I filed with American Home Shield. The contractor was wonderful and came out within 24 hours. I loved the guy, his expertise and frankness.

The thermostat of my AC was blank. Submitting a claim for it with American Home Shield was fine, but the initial call in was frustrating. The automated system couldn’t recognize what I was saying. But in just a couple of days, the contractor was able to come out and do the work. Everything is working fine now.

Our heater downstairs stopped working. We called American Home Shield and they had Best Care Home Services come and assess why. Something was broken so they ordered a new part for it. It took an awfully long time to get it from the manufacturer, but it was no fault of their own. Once they got it in, they had it in and installed within the next day. While they were up there, they asked me if I wanna have them look at my other heater too so I called about it and had a second claim. That heater was assessed and determined that it needed replacement so it was replaced within a week and at least, we had heat upstairs.

When the smoke detector was going crazy and I couldn't stop it, I didn't know who else to call to get it fixed so I called American Home Shield. Someone came out the next day, but the technician changed his time to come out because something came up. But he was here on time and was very cooperative. Everything’s great so far.

When I make a claim with American Home Shield, I call and tell them what’s wrong, and they send somebody out to evaluate the situation. And if I need to get it replaced or repaired, the person sent out will let AHS know. When my dishwasher got damaged, one of the techs sent out by AHS came and evaluated some crack on it. It was wrongly put in and all that. They then sent out another person, and they said the thing needed to be replaced. So, AHS sent another tech that would replace it, but they couldn't hook the new dishwasher up because it had a copper line there. So they sent a plumber out to put it in for me and he did a good job.

I noticed the furnace wasn't turning on so I went and put a claim in with AHS. And then, my water heater and then my stove stopped working. It was weird that everything that was gas in my house stopped working. I canceled the water heater claim at least 24 hours before the contractor had even contacted me. The contractor called me the next morning, asked about coming out and I said, "I canceled that 24 hours ago. I don't need your services. Thank you for the callback."

I got on the internet and told American Home Shield that I was having trouble with my oven. It shuts off during the baking cycle. It’s a double oven, and currently, the bottom one does not shut off but the top one does. Navigating through the AHS website was good and easy. I was told I’d be contacted by a contractor within a certain amount of time, but I was actually contacted sooner than I thought.

I just decided to go with a Home Warranty, the reason being is that it is going to be cheaper in the long run to have all of my Appliances on one Warranty as I have a Sears Furnace and a Whirlpool Dish Washer which is movable, not built in. and Sears has gone out of business and will not cover me as I am almost 150 miles from the Nearest Sears Store. I have a lot of new Appliances and each one had a Warranty on it, but then when the main Warranty wears off you either have to go with a Service Plan or you have to go with the Lowe's Warranty. I have been doing that with my Appliances as I can't move the diswasher, the new Fridge nor the New Stove or the Hot Water Heater and the list goes on and on.

I wouldn't be able to have this house if I didn't have American Home Shield. Their policy has been the greatest policy I've ever had and every homeowner should have one. Not having it is like not having health insurance. My house was built in 1956 and while it doesn't have a lot of problems, but when it does, it's on the "oh my goodness" level. And AHS has been great. Once, I thought my toilet had a pipe that was leaking and so I called them and submitted a claim. Within two hours, Prestige Plumbing Services called and made an appointment that fit my work schedule. With AHS, I've never had to take a day off of work or make other arrangements when I have a claim. They really make things work out.

I went online and filed a claim for the doorbell to American Home Shield. The experience was very simple and intuitive. I was informed that the contractor will call me within 24 hours and that's exactly what happened. The contractor texted and told me they would be arriving within timeframe, and that they were true to that too. The technician was extremely friendly and explained everything. Every question that I asked, I got an answer. The repair was quick and easy too. And it's important having the doorbell fixed because when we were upstairs we couldn't hear it. So, being able to have it fixed was convenient. All in all, having the warranty was the best decision I have ever made. I've been with American Home Shield for about 5 years and it was really worth it. Also, one of the things that I really like about them is they're very customer-centric. Their customer service is excellent since they strive to please the customer. I'm satisfied.

On AHS's website they advertise an air conditioning tune-up special for one low price. Nowhere does it state that this tune-up is only for one unit. We have three (3) units at our house and I thought the tune-up special would work out great. Unfortunately, once the technician arrived, and I pointed out all three (3) units, the tech then stated that he was only authorized to look at one (1) unit. You've got to be kidding me. The tech then put AHS on the phone and AHS basically said that the technician was only authorized to look at one (1) unit during this visit.

We have been a very satisfied long term customer of AHS who provide home warranty for our primary residence, a second home in Tahoe and a condo we own. We have had a leaking dishwasher and lost 2 kitchen floors as a result. They were both covered by insurance except for the $1,000 deductible each time. We have now had a 3rd leak which the service provider could not find. We were in the process of replacing the floor when it leaked again. The service provider came out again and could not find the leak. We are hoping that AHS will replace the dishwasher before we install the 3rd floor.

The most unethical company ever!!! Have had a contract for 10+ plus years and can not get one person to return a phone call or talk on the phone about a refrigerator that their service company can not repair. The refrigerator is in an 87 year old mans house who needs meds and has home care and yet no one will help resolve this!!! I've spent 4 hours on hold over two days!!! Never buy this policy!

As a new homeowner I thought I was doing the right thing in insisting the purchase of a Home Warranty. I completely believe in the concept but I’m here to warn people to do your homework! Just because a company is the most widely known doesn’t make them the best, and this is the case for American Home Shield. Last night was the second time I’ve had to submit a service request in the past 3 months, and this time it was for a plumber. Because the situation seemed unusual I thought I would send a picture to the email provided in the confirmation for Aaron Heating and Plumbing in Chicago, IL.

The air conditioning wouldn’t work and I called in a service request with American Home Shield. It was raining for two weeks though and the contractor couldn’t work on electrical air conditioners outside. I didn’t want the person to get electrocuted, so the service took so long. But when the rain had subsided, the contractor went ahead and did the work. This air conditioning system also interfaces with the heating unit and he also checked it out. He looked over the whole system and he did an excellent job. Now, the air conditioning works beautifully. I’ve been with American Home Shield for a long time and it has been a very good working relationship. They've covered me well.

When I had an issue with my freezer, broken ice maker, I was able to easily submit a claim with American Home Shield. I went online and just filled out the form. I typically do everything online as calling in at a call center takes forever to get through. I could be on hold for around 20 minutes. I got a text message before the AHS contractor came out and it had their ETA. They then came out and looked at the freezer but they weren’t able to fix it right away. They had to order the part and then come back in. It took two trips to get the freezer fixed but it wasn’t a major issue.

I had a couple of toilets. I had one that was ridiculously loose and another that didn’t work at all. I had a faucet that was just busted and leaking water everywhere, and a sewer pump that was seized. I submitted a claim to American Home Shield online and told them I need plumbing. The claim submission experience was super easy and navigating through their website was easy. As soon as this claim was submitted, they sent me an email and a text saying I should be contacted within the next 24 to 48 hours, and I was contacted five hours later.

The motor on my garage door needed to be replaced, or it was stuck and wouldn’t go up and down. I called the claim in to American Home Shield which is what I prefer if I need someone to come out and take a look at whatever needs to be repaired. The response from their rep has been very helpful and quick. Plus, all the technicians I’ve worked with have been good. I’ve been with AHS for three years and they are doing well. When I call in, I always get a response, somebody always comes out and they are able to fix the problem. AHS is doing a good job. People should go ahead and get an account set up and use it because it's great.

My heater didn’t work and that was when it was really cold here for California. I filed a claim to American Home Shield online and it was fine. As soon as I knew the contractor's number, I called them right away and they were out within two days. Metropolitan Heating and Air was polite and on time. Also, they found the problem and fixed it. I was pleased.

American Home Shield is saying on TV commercials that they'll have someone out to get to you the next day but that's a lie. I called to file a claim then I had to call two or three times before I could even get someone. Then the lady said she had put it through. She didn't know any more than I did with getting someone to come out. I told her what they advertised on TV like they'd gonna get somebody on a Saturday. She said that it would be Monday or Tuesday. I looked on Monday and nobody was there. Then at Tuesday, still nobody came. The contractor came out Wednesday morning. American Home Shield's customer service was poor. However, the contractor was really good. They got right on and fixed the problem. This was the first claim that I filed and I hope AHS will do a better job when I need the service again.

I had a pool heater that didn't work. I submitted a claim online to American Home Shield and navigating through their website was easy. Getting someone on the phone is the hard part though. The tech from Aeon Blue Pool & Spa came out and diagnosed that the pool heater needed to be replaced. They did all the work of contacting American Home Shield for the authorization to replace it.

There are so many things that are not covered with American Home Shield and I’m considering dropping my account. When my garage door broke, there was no emergency garage door repair service. I had to pay over $600 to get it fixed so that I could get my car out and go to work the next day. That was almost a whole year's worth of my monthly payment with AHS. Then, when I submitted the claim to be considered for reimbursement, it was denied. They said emergency services were not part of garage door services and that it would have to wait until Monday. The company also had 24 to 48 business hours to schedule my appointment, and I couldn’t wait to get my car out of my garage. It irritated me after being a customer of them for almost 10 years.

I had my AC unit repaired before through American Home Shield, and that was fine. I also had a couple of other plumbing jobs. I submitted a plumbing claim with them and the experience I had was not great at all. First, it took me a long time to get anybody on the phone. And then, the plumber that came by couldn’t do the job. They thought that I didn’t have an access hole. So, they had to come back and I had to show them the access hole. When they tried to do the job, they told me I was missing parts, which I wasn’t missing. Now, they said that in order for them to complete the job, they will have to charge me $400. I didn’t understand that. I feel like I wasted my money for that deductible. I should not even deal with them.

I had submitted a claim to American Home Shield three weeks ago and it was with a toilet bowl. It was okay with the filing and then, the technician came and partially fixed the problem. We are expecting that they will change the toilet bowl. But they said that we can still use the same one and they sealed that bowl. But the sealing was not the best one. Still, my wife is complaining that the toilet bowl is not fixed fully.

Our water heater wasn’t working and we needed it fixed. We've had someone come and look at it before. I filed a claim to American Home Shield and did it online which was super easy. Their response time was very fast and my interactions with the techs have been great. They’ve been super nice and efficient. Since then, the water heater has been great. So far, I'm very happy with AHS's service.

I have a 30-year-old house. Once, I got hit by 10 grand bill for my 30-year-old heating and air conditioning unit that went out and I wasn't able to afford that. I got a home warranty from American Home Shield and it has been helpful as I have a really old house and stuff happens. Once, I filed a claim for my washer as its motherboard was having issues. I file my claims over the phone. There have been times where I have been put on eternal hold, but whenever that happens, I just hang up and call back a different time. I know that there are times where the call volume is higher than other times.

I called and filed a claim with American Home Shield for our heat. They sent this guy out and he replaced an item on the unit. He told me to call him back if anything else was wrong with it or I could call my warranty company to call him. I told him that I would call him if anything happens. After the repair, the heat still did the same thing and a couple of days later it broke. I called the tech but he told me he was on vacation and that I had to call my warranty company. I told him, "You were here, I paid you, you fixed the unit, and now that it's broken again the next day you're telling me to call my warranty company?” But my husband said to not worry. The guy told me to take the filter out since the problem could have been the filter size and he told my husband to get a new one. So, my husband went to Home Depot, bought the filter, and cut it out. And the guy was actually right. The unit worked and the heat came back on.

I called American Home Shield to submit a claim for a leaky bathroom faucet and the gentleman that they sent out was really nice. He ordered me a new faucet and told me it would take 7 to 10 days, but it came in about the sixth day, so it was good.

Our heating unit quit working and we didn't know exactly what it was doing. It would either not come on at all no matter what we set it on or it would come on and just run and run. I submitted the claim with American Home Shield over the phone and the process was really simple. Within a few minutes, I started receiving a text saying that they've received my claim and that they were working on it. However, it was over the weekend, so we didn't get anyone over until later. They called me and the techs came out quickly. They were gonna put me a week out, but I told them that we couldn't go without heat that long, so they bumped it up for a couple of days.

I had to have a water heater repaired, and it took 14 days to get it replaced. The company ordered the replacement too early, and then found out it would not fit. They then offered cash in lieu which was much less then it cost to actually replace the water heater. After speaking to multiple people at AHS, I finally got to a supervisor, who offered 2 different concession checks. These checks never showed up and then they denied that any offer was ever made for this. No apology, no refund, no resolution.

Updated on 03/13/2019: This is an update on my previous review. I'm sorry to say things went from bad to worse. After over an HOUR on hold on 3/11/19, I spoke to a supervisor named June who told me that there was an authorization on file to replace all three faucets. I was pleasantly surprised, although not sure why no one called me to inform me. The following day, June called me back and left me a message stating that she "misunderstood" the authorization, and it is, in fact, to replace only one faucet. Are you kidding me? From not calling back, to the endless holds, to the negligent selection of contractors, and, now, to making a representation and essentially taking it back. This is the worst and most unprofessional company I have encountered.

I have submitted TWO claims (and paid two deductibles) for the same leaking pipe under my house. On both occasions, the plumbing company did just enough to "fix" the issue for a short period of time. Once the issue popped up again, AHS said that they only guarantee work for 60 days and I would need to file another claim. THREE claims for the same issue is robbery. Oh, and when I called to discuss, the representative would not let me speak to his supervisor and told me "they shared the same opinion on the matter". If you are reading this, please take your business elsewhere, as this company does not care about its customers.

I can't even get through, lines are down. It's been over an hour. I finally get someone on the chat and Susan ** says she can't help because she is in sales: what kind of business does not even have their phone lines functioning. I was told to call after I told them I have been redialing for 1 hour. Get with this century. Horrible customer service. What a rip off.

I have had American Home Shield for 9 years. I pay monthly over the years anywhere from $85-95 a month. I am a single woman who purchased this to keep my house/appliances protected over the years and had them come out maybe 5-6 times over the years. This last incident set me over the edge because all I needed was for my pilot to be lit on my water heater. The water heater was replaced 8 years (by American Home Shield) ago and the nice service tech warned me that whoever installed it didn't do it to code and when it needs to be replaced American Home Shield won't cover it. When I called American Home Shield about it trying to make sure it would be covered it took six weeks of back and forth to get no answer.

Warranty came with the house when we bought it in Oct 2013, Jan 2014 furnace was running on Auto EMERGENCY HEAT (basically a giant electric heater inside the unit-causing a $500 monthly electric bill). Call AHS. They dispatch tech, the outside unit was low on Freon, cost $400 (service charge+Freon=$475). This same scenario has repeated every winter since costing a total of $2375 so far. Each time a different company and still none could find a leak. This year when the new technician diagnosed it, he said it was the inside unit which was leaking (never opened it up) and the unit was going to be condemned...then he said he forgot his paperwork and would send info to AHS.

Our American Home Shield warranty was originally a one-year gift that the realtor presented to us when we bought the house. We liked it and we decided to keep it. However, their financial part is not good right now. This month, for some reason, we got billed and charged something extra after we had our call in for a service. We got charged for the $75 fee, which was fine, but we found another fee when we looked at our bank statement. It was 80 and some change, so I already notified the credit card company to contest it. I called American Home Shield and they had no record of it so something got mixed up there. Another issue I have is that, evidently, we had an increase in the first of the year. It would be nice to get a notification on an increase coming up for the new year since we’ve been a customer for quite a few years. Other than those issues, their service is good.

I had a leak in front of the house, outside my mobile home. I thought it was a pipe leak because I have a septic tank and I thought that it might have been from that. When the plumber came out, he went underneath and he said there was no leak. It was good, but it took a $75 deductible just to find that out. He thought it might be the septic, a sprinkling system that goes out throughout the yard, but it was coming from underneath the home. If I used the shower or if I used the washing machine, when it drained, it came out to the front. It was not going through the pipe, but he felt it underneath and he said it was running through the pipe when I drained it.

There was a blockage in the sewer and the water was not going through. I filed my claim to American Home Shield online and later over the phone because initially, they could not understand. Someone else had to come so I was communicating over the phone. Street Plumbing & Rooter had to come out a few times and they tried to get the sewer cleaned up. After a few days, we saw the same blockage again. The blockage did not flush out completely when they put the initial snake, which was a smaller one and was good for 2 to 3 inches. But the guy who came towards the last visit had a bigger snake which is good for the 4-inch pipe. He did a good job and now it's resolved.

I made a claim on my appliances with American Home Shield. I read through the contract and it said that I could pay one deductible for all the appliances, so that was what I did. The main issue is with the washing machine. It had several problems. Number one, my daughter and I both thought that we smelled something burning as it was going through the cycle and also, it would not drain. So, it would go through the entire cycle and then I’d go to put it in a dryer and the water was still in the washer. Then the hot water didn’t come out of it as well. We also thought maybe it could be the dryer was smelling like it had a burning smell.

Our tenant submitted a claim for the replacement of the ice maker in our refrigerator. The contractor Major Appliance Repair Services finished the job and it was great. I’ve had American Home Shield for about 20 years and it’s a safety net. I’ve always been satisfied with them.

The dryer was making a weird noise. I made the claim with American Home Shield on the phone and the wait time to speak to an actual agent was a headache. I need the customer service to be a little expedited. You could do it online, but for someone like me who is a little more traditional or old school, I just get the phone and call somebody, and it is hard to get a hold of a representative. It is usually anywhere from a 10 to a 45-minute wait.

I had an appliance claim with American Home Shield for my washing machine. The first man they sent out said that there were two parts that he needed. Then a different man came to install and he decided that it only needed one part. He only put one part in and from then on, I had trouble. They kept coming back to fix that same part after a month. I also kept having water sounds and all that kind of stuff. The company that was fixing it, couldn't fix it. Then AHS wound up calling Sears to come out and do it. It took a while for the washing machine to be fixed entirely and it wasn't a good experience. I wash every day since I have blankets. And if I couldn't wash, it was overall affecting the house with what was going on.

Submitting a claim to American Home Shield was very easy. But a year and a half ago, it was very difficult. I'd be put on hold for a good hour and a half, and it was like an endurance test to see if I could actually get it through. This time, I just got through and did not take that long at all. Speaking with their reps was good. They just ask me what the problem then tells me that they are gonna get such and such contractor to call me. Then the contractor calls and we set up a time.

We have two heating units. One was heating and one was not. The fan was just blowing but no heat was coming out. I filed a claim with AHS online and the contractor did very well. He was very fast and took care of it. We've been using AHS for a few years and we really like their service. They've been really helpful.

I've used American Home Shield two or three times and it has been working out well. When my garbage disposal was not working, I called in and placed a request for service then AHS put me in touch with someone the next day. The guy came out within three or four days, on my day off, and tried to repair the disposal. It didn't look repairable so he replaced it. He was very professional.

They have an inability to discuss and resolve any issues regarding warranty service and repair. It takes numerous phone calls to handle any claim, no follow-up, and the have charged me for several service calls, which they said was covered, but turned around and charged me for the very calls, they initially approved. I had to cancel this company's services, due to non-payment of verified warranty claims.

I had an emergency where there was a leak on the back of my toilet and the water was coming out quickly. It happened around 9:30 at night and I immediately called American Home Shield. However, they told me they don’t do emergency service and that I have to call in the morning. When I couldn’t find someone to come out, I called them back that night and asked if they could get me someone first thing and they said they could. So, I just had to deal with the problem, and it was horrible. American Home Shield sent someone out the next morning and the guy was here at 8 AM. He was extremely professional. He rang the doorbell, introduced himself, looked at the problem and then told me what he was gonna do. He had the issue resolved within an hour and a half. He was great.

I’m satisfied with American Home Shield. Their warranty is extremely valuable if everything keeps breaking down on you. I have a claim on our microwave and I submitted the claim over the phone. The contractor they sent out were from United Appliances Services. They worked with us on our time frame and they were on-time. They were very friendly and got right to work. Also, they were very conscientious of our belongings in the house and they explained what they did very well. They’re ordering a part and should be out this week.

I went online and submitted a claim to American Home Shield for our water heater. The website was user-friendly and I was able to find what I needed. It had a button that said, "Issue Claim," and I did it that way. It was easy and I was able to do it late at night. The website stated that I could expect to hear something within 24 hours. However, it was after a day and a half when I've heard back that the company Emergency Plumbing and Rooter would be coming out. Still, that was fine and was expected because it was late at night when I submitted the claim.