American Home Shield Reviews

I sent in a claim when the water heater wasn't working. I wasn't home when the technician came, but my sister was here and she said it was a good experience. The water heater has been great. It's working. Once I put in the claim, American Home Shield responds very quickly and let me know who's gonna call. Then the contractor usually call within 24 hours. With the last repairs I had, they were here within three days.

I had an experience with American Home Shield when I submitted a claim for my dishwasher, which wasn't working. The sprayer arm failed to operate, leading to dishes not being properly cleaned. I submitted the claim through their app, which was quite easy to use. However, I didn't receive any information about the contractors in advance; I was only informed that a service contractor had been assigned and they would call to set up an appointment.

I recently had an experience with American Home Shield regarding my thermostat that went out. While I attempted to fix it myself, I ended up shorting a fuse. I placed a call for service on a Friday, but the appointment was scheduled for Monday, meaning I had to go a few days without heat, which was quite inconvenient.

I had a rather frustrating experience with American Home Shield. We had a plumbing issue with our rainwater heater, so we called them for assistance. When the technician arrived, he seemed confident he could fix it but then informed us we needed a part specifically for our rainwater heater. I was surprised because, in my 24 years with them, we’ve never had to order a part ourselves. This delay left us without hot water for a week, which was difficult for me due to health issues and a young grandchild at home.

When the compressor went out on my mini split, I called in and reported it on the phone. It was very easy to get through to one the first time. But American Home Shield sent three people out that couldn't touch it. Then the last people that came out sent me a thing and said it was gonna cost $1,895 to replace the unit. But they installed the unit that failed the last time and then they want me to pay $1,895. So I went with the buyout option because American Home Shield couldn't get anybody to fix it. I had to settle with American Home Shield for 1,300 dollars, and I had a brand new unit put in for less than that.

I initially had a satisfactory experience with American Home Shield, but over the past few years, I've been increasingly disappointed. The contractors they send often have to do rework, costing me more time and hassle. While some contractors provided decent service, others have been dismissive or unhelpful. For instance, one plumber gave poor advice and didn't resolve my issue, ultimately costing me out-of-pocket expenses.

I recently had a seamless experience with American Home Shield. The timer on my dryer broke, and they handled the issue efficiently. They diagnosed the problem, ordered a replacement timer, and installed it a few days later. I typically file claims through their app, which I find very user-friendly. Although I wasn't home during the repair, my son was there, and he had no complaints about the contractor's work or attitude. Since the repair, everything has been working perfectly. Additionally, I just filed another claim for a leaking water heater and am waiting for a call from the plumbing company to schedule a visit.

I recently had to submit a claim with American Home Shield regarding my garbage disposal, which was not working properly. Initially, I called and spoke to an automated system. The first technician they sent was quite young but very polite and pleasant. However, a couple of weeks later, the issue persisted, so I reached out to the plumbing company directly, not American Home Shield, and they sent another technician who was equally as nice. The second technician was able to fully repair the disposal.

I have had only bad experiences with American Home Shield. I'm very unhappy with their coverage and service. I'm not planning to renew next year. They try their very hardest to not cover the policyholder. There was a water line coming from the outside of the house that went under the garage, and it came to the crawling space. In the crawling space, there was a leak. The pipe leaked inside the crawling space. It was walls in. I did my service request and AHS sent a plumber.

I have had a generally positive experience with American Home Shield, but I've encountered a specific issue with my dishwasher that hasn't been resolved. The dishwasher was leaking water during its cycle, so I contacted American Home Shield. The repairman who visited suggested there was debris under the door panel causing it not to seal properly. He cleaned it, and I cleaned it again, but the problem persisted after I returned from a trip and used the dishwasher again.

I recently submitted a claim with American Home Shield for a dryer repair. The process is still ongoing as they had to order parts, which they mentioned might take about two weeks to arrive. Previously, I had a faucet leak, and submitting that claim was quite easy through their online system. The contractor contacted me the following day, and they were able to come to my home within two days and fix the issue promptly. The technicians were professional and completed the job efficiently. However, I had to pay $300 out of pocket for a garage door repair, as my specific door's brand was only partially covered. This was slightly disappointing as I didn’t anticipate additional expenses. I've been using American Home Shield for over 10 years and generally find their services to be satisfactory.

I recently had an experience with American Home Shield, and unfortunately, it's been quite frustrating. My dryer has been out of order for two and a half weeks because their vendor is unable to get the necessary parts. The repair process requires that parts be ordered through American Home Shield's system, which significantly delays the repair process. I've been a customer for a long time, so I understand their system. The issue is that you have to use their vendors.

The contractor that American Home Shield sent needed to replace the pump in the washer. The quality was great. The only issue I had was it took almost a month for it to get repaired. It took two weeks for someone to see what was wrong, and another two weeks to get the part and be able to schedule someone. When I pressed them on, "I'm gonna be without a washer for a month," they said that was the only time they had. Everything else was good.

I had a recent experience with American Home Shield that left me somewhat disappointed. I thought my claim would be fully covered, but I ended up paying $600 out of pocket. The claim submission process was simple and things got fixed quickly, so no complaints there. The contractors they sent were great as well. However, the costs were unexpected, especially since I pay almost $100 a month, assuming it would cover everything. Because of this, I would rate my overall experience as a 4 out of 5.

My recent experience with American Home Shield was overall positive. I reached out to them when my garage door wouldn't open or close, and I called their service line to submit a claim. The interaction with their representative was good, and they quickly sent me an email with the contact information for Beverly Garage Doors, the company scheduled to fix the issue. Beverly Garage Doors provided decent service; they came out, addressed the problem, and now everything is functioning properly. The best part of the service was how quickly the company arranged for a technician to come and resolve my issue.

I recently had an experience with American Home Shield regarding my refrigerator not cooling properly. Initially, the first set of technicians weren't helpful, repeatedly suggesting I unplug the refrigerator to fix the issue. This approach dragged on from October, leading me to file a complaint because no actual resolution was provided, nor any change recorded. Eventually, a secondary technician was sent out, and he was really professional. He resolved the issue, explaining that the previous technicians didn't leave any invoice, which was causing delays. I appreciate the secondary technician’s efficiency and documentation, which ensures smoother follow-up if needed. He even mentioned bringing parts if the problem recurs within 30 days, which shows proactive service.

I recently had a claim with American Home Shield regarding an ice maker issue. Submitting the claim was straightforward as I did it online, and I received the contractor's contact information immediately. KN Repair INC handled the repair, and their service was perfect. They replaced the ice maker, and everything has been functioning perfectly since.

I recently dealt with American Home Shield and, unfortunately, my experience was frustrating. I had a claim involving my pool equipment where the connection from the control pedestal to the pool heater wasn't working correctly. It turned out they didn't cover the wire connecting the pool heater to the pedestal, considering it an accessory, even though the pool heater itself was fixed. However, the issue I faced was that the connection was perfectly fine before their technician came out. After their service, it stopped working, which was disappointing.

I have been with American Home Shield for over 30 years, although I briefly switched to another provider, Choice, for a few months due to a tempting deal. My experience with Choice was terrible, leading me to return to American Home Shield. Recently, Orlando Central Appliance South LLC came out to fix my appliance through American Home Shield. Initially, my appliance was malfunctioning—it just wouldn't work, requiring constant adjustments.

My experience with American Home Shield has been quite frustrating lately. I had Fargo Appliance Repair come to look at both my stove and dryer. They did a good job under difficult circumstances. However, the claim process with American Home Shield has been a nightmare, stretching over a month with no resolution in sight. I'm expected to jump through arbitrary hoops each time I call, and my dryer still hasn't been replaced. I've been drying clothes manually for over a month.

I've been using American Home Shield for home appliance coverage since I moved to town, starting from the end of July, beginning of August. It's been very convenient because, being new to the area, I didn't have to go through the hassle of finding a reliable repair service.

I recently had a service experience with American Home Shield regarding an issue with our furnace. The furnace wasn’t producing any heat, so we reached out for help. The technician who came was knowledgeable and quickly diagnosed the problem as an issue with the ignition system. He promptly retrieved the necessary part from his car and replaced it, restoring the heat in our home efficiently.

The rubber part that protects the washer door from leaking was damaged. I logged in and said I needed to put in a claim. It was easy. American Home Shield asked me what it was. They told me to put in a description and what was damaged. I had a picture of the piece that came off. I took a picture of that. They opened the claim. Ten minutes later, I got a call from Sears to set up an appointment and to get more details. They had me take a picture of the model number and some numbers off the actual machine so they could know exactly the machine it was. I took a picture as well as the part for them that was damaged so they could be ready to fix it as soon as they got here.

I recently had an experience with American Home Shield regarding my air conditioner's fan motor. While working outside near the unit, I noticed it was making a steady humming noise despite not being on. On closer inspection, the top of the unit was hot, indicating something was wrong. The technician from Lane Services assessed the situation efficiently, ran a power test, and determined the fan motor was the issue. He left briefly to obtain the necessary replacement and returned to install it. The entire process was completed in less than two hours, which was exceptional. Overall, I've consistently had positive experiences with the technicians American Home Shield sends out—they've always been reliable. I've had American Home Shield for quite some time across different properties, and it's been a great experience. When filing claims, I prefer calling in, and I'm consistently met with great customer service.

I like American Home Shield, so you should get it. One of the lights had a little short. The tech disconnected everything, checked everything, then changed it. He was good. I'm happy.

I recently had an issue with my heating unit, and American Home Shield sent Myers Comfort Specialist of Birmingham to address it. The thermostat and unit were not functioning, and the technician discovered a connection issue between them due to some burnt-out component. He explained everything clearly and repaired the issue efficiently. My interaction with the technician was excellent; he was professional and knowledgeable. Since the repair, the unit has been working perfectly, and I haven’t encountered any further problems. Overall, I am very satisfied with American Home Shield.

I recently had an experience with American Home Shield when our furnace wouldn't come on. The process was relatively smooth, although I wished it had been a bit quicker since the issue arose over a weekend, which delayed service until the following Monday or Tuesday. The contractor they sent was from quite a distance away but was efficient; it took him about 20 minutes to diagnose and fix the issue. Since then, our furnace has been performing well.

My recent experience with American Home Shield was quite satisfactory when they handled a claim involving my refrigerator condenser. I requested service through their online portal, and then they were able to accommodate my schedule, which I appreciated.

I have been using American Home Shield since I bought my condo, as it was included in the purchase by the seller. When the initial policy expired, I chose to renew it myself and they've been great. There has been several issues with my ac unit spanning over a while now. Initially, the AC unit stopped working and wasn't blowing cold air. Submitting a claim with American Home Shield over the phone was easy.

I recently interacted with American Home Shield and had a rather frustrating experience concerning their service response. When dealing with D&J Appliances, the scheduling took quite some time, then when they came out and assessed the issue, they said a part was needed. They ordered it and that took several weeks, which was not their fault. However, when they got the part, scheduling the installation dragged on longer than expected. After installation, the issue persisted. Despite being told before they left that it was fixed, it wasn't. I had to follow up, and it took another week for a technician to come out. Unfortunately, he was not much help. He didn't seem to assess the issue at all and claimed another part was needed. That was Tuesday and I've since received no updates, exacerbating the situation over a month and a half for what seems to be a simple repair. Their technicians do not seem fully equipped to address or expedite the issue.

I recently had K&S Plumbing Services LLC come out through my American Home Shield warranty because my kitchen and bathroom faucets were leaking. The claim process was straightforward since I submitted it online. The website was user-friendly and easy to navigate.

I recently had some disappointing experiences with American Home Shield. My most significant issue was with my water heater. I had to spend over $5000 to replace it because the company wouldn't cover the repair, which left me quite upset. In another instance, I submitted a repair request for a TV, but never received a response.

There was an issue with a toilet that kept running, and basically, I had to jiggle the handle often to stop it. To address this, I submitted a claim through the American Home Shield website on my phone. The process was pretty straightforward and easy.

I recently had a service experience with American Home Shield regarding a blocked toilet. Submitting a claim was quite simple; I just called the company and paid a service fee of $100. Before the contractor from A Water Solution arrived, I was provided with their phone number by the warranty company, allowing me to easily get in touch with them.

American Home Shield has been a major disappointment. I submitted a service request for three appliances, including my refrigerator, which is a safety hazard as it leaks water and almost caused my elderly mother to fall. The technician they assigned was unhelpful, misdiagnosing the refrigerator and ordering unnecessary parts while ignoring the actual problem. He also claimed my dryer was fine but gave impractical advice, like cleaning the sensor before every use—something no one should have to do.

This turns into a scam when it’s a warranty call. Paid $125.00 for a warranty “service call” just to be told it was a circuit surge that just by chance isn’t covered😈😈😈😈😈. American Home Shield is a scam as well and it’s so obvious they get the $125 and the warrant doesn’t have to pay so I’m sure there is a kickback! I’m sick of the rip offs from companies when people are struggling to get heat in their homes with winter coming!

I recently got back with American Home Shield. I've been in my home for 16 years. I haven't had any major issues with AHS. However, I get upset when I pay for something and sometimes I would have to call back. When I call them, they would say they could help with something, and they would help me with it. But if it failed shortly after, did they really help? I called them about my microwave, they sent a contractor out and fixed it. It would not work. I called AHS again, they sent a contractor out. AHS said they would fix it. It failed again almost immediately. Right now, it's not working. That's why I got mad and canceled for a period of time.

I was very impressed with American Home Shield. They sent out a contractor, my dishwasher was covered. The contractor couldn't fix it but there was no bellyaching about it and AHS took responsibility. The dishwasher's soap tray didn't close. I had to just throw the thing in the silverware drawer. It wouldn't clean effectively anymore. AHS responded to me within 12 hours of making the claim. The guy called me to set the schedule. He came the next day. He looked at the dishwasher and made the decision, talked with AHS and decided to replace it.

It was a bad decision to get the home warranty from AHS; for the first time I had a claim to fix my cooking range and its Christmas time. It's been two weeks and they are unable to give any timeline to fix it. They charged me 135 for service fee. Their customer service is clueless and extremely bad communication. Stay away from them.

We are very disappointed with the warranty service for our $1,000 microwave. Before scheduling the repair, I specifically asked what would be covered, and the warranty company assured me that as long as the issue wasn’t caused by user damage, it would either be repaired or replaced. Unfortunately, the experience was anything but straightforward.

Our experience with American Home Shield (AHS) has been nothing short of frustrating. When our washer drum broke, the first repair company they connected us to couldn't even come out for weeks. The second company sent a technician who arrived in an unmarked sedan, had no business identification, and only carried a small tool bag. Communication was difficult as the technician did not speak English, so we had to use Google Translate to discuss the issue. After a quick 5-minute inspection, they said parts needed to be ordered and they'd return in five days.

We had heat, but we couldn't turn to cooling. We called a licensed AC company who came and said the board was broken and that they had to replace that. Then it started getting colder outside and we needed hot air. We called American Home Shield and a guy came and blamed hurricane Milton. That thing happened even before Milton. He also mentioned something about a handyman. But it wasn't a handyman, it was a licensed AC company. He put all of that in his report of what happened, and that was why American Home Shield denied it. They said it was because of a natural disaster. I'm not happy. Keeping that kind of home warranty is wasting money.

American Home Shield hires companies to come in your home with 1star ratings and make bad, horrible recommendations that are way off. You can not use your own company as I was promise when I joined, so I was ripped off by them and the people they had me go through for my air condition unit. The people said I need a motor and it was not the motor at all. I hired a reputable company and had to pay them to fix the problem, try to explain to AHS, and crickets....

My wife called American Home Shield for our toilet and they sent people out, but we had to go through about four plumbers. The first three people didn't unstop the toilet, so we got another company sent out. The guy came out the other day and fixed it. He got what was in the toilet out of there. So, everything is good. We've been with American Home Shield ever since we bought the house and they've been good. They just sent the wrong people out here.

If I ended up talking to one of American Home Shield's people, they were not always an American. However, AHS sent out a nice guy who fixed my old 20-year-old garage door by replacing the opener. I reached out to him over the weekend. He texted me back and said, "I'll get back with you pretty quick." He might have been out of town for the weekend. He came out on the following Monday, in a marked van. He was a local, very helpful, friendly guy. It was a very good experience.

American Home Shield assigned Around Home Services, and I didn't hear from them right away, so I called the number that was provided in the American Home Shield email I got back that said they've been assigned. I called about 8:30 in the morning, and I woke the guy up. He said he'd be out at 10:00. He said. “Would you be there?” I said, “Sure.” 10:00 came and went, and he showed up about 4:00. I'm overweight myself, but this guy probably weighed 450 pounds. He pulled up in some old sedan, got out with no tools and came in. I told him what happened with the oven, because it caught fire. We had an electrical fire. And he looked in there, shined his cell phone in there, took a picture of it, and he said, “Well, I think you're gonna need a new oven.” Then he left.

American Home Shield is incredible. I have already recommended them three different times. I was impressed with the company. Having lived in the southern California climate where there are two seasons, hot and hotter, dealing with a furnace, especially as the temperature dropped like it did here in Idaho, I had no idea what to do. So, I first had my son-in-law look at it and it was like, "Gosh, did I knock something loose? Did something happen?" So, he went out and showed me the furnace and said, "Your breaker has tripped." I didn't even know that a furnace was attached to a breaker. So, that was good to know.

I'm a senior and I don't know how to do any plumbing at all and it worries me when I try to do it. The young boy was not very friendly and just walked in. I tried to talk to him but he didn't wanna talk. He just wanted to do the work and get out. All he had to do was put a new flush valve in it and it took him about a minute and a half. I was worried about our shut-off valves and I asked. It turns out the whole house has these valves but I would have rather had the turn-off valves. They have those that pull out, and they pop out and pop in, and they're not supposed to be good. I was reading an article on eBay about them and it said they call them the flood maker. I asked if American Home Shield would wanna replace them instead of dealing with a whole flood in somebody's house. He said he sees the turn-off valve all the time and they're all bad. But I think you can get a safer one that you turn off and on that’s metal instead of plastic.

The tech from Climate King came out for a second time, and he was awesome. He explained everything that he did and what could be going on and walked me through it a little bit. He told me why it kept doing what it was doing. He told me what to do and if there will be any more problems, I should call them back, but I know to call AHS back first. I did the claim by phone. I called American Home Shield's number. Their rep helped me. The first time I called, I talked to a representative. The second time, it was just a voice prompt because I had already called. Overall, American Home Shield has been good to me.

My most recent claim using American Home Shield was very poor. The contractor did make a diagnosis, and they were gonna replace my water heater. But then when they were gonna replace it, they confirmed the appointment but they never showed up. So, I called and I spoke to a representative. I told them, “Well, can't you just send somebody else?” She said that I had to stick with the same contractor even though they did not keep their appointment. Then I told her, “Okay. Well, do I have other options?” She said, “No. You don't have no other options.” I was like, “Well, how about a cash-out option so I could get somebody to come and install the water heater?” She gave me the runaround and then she transferred me to escalation.

The furnace wouldn't turn on so we didn't know what was wrong with it. We just knew it was something with the HVAC and that's covered by American Home Shield so we called them. The technician came on time and didn’t make a mess like some technicians do. He checked the thermostat and then, he needed access to the unit. It was fairly quick. He went back and forth checking the thermostat until the furnace worked. Everything has been good so far with AHS. In general, they always bring the appliance back to normal or in most instances, probably better because, it's fixed or it has newer parts. I’ve had no issues where I have to call them again or the techs have to come back. Maybe it has happened once, but that's normal. And when the techs do, they just come back, do their thing, and then they go.

Red's Division did a good job. The service was efficient. It was fast. They were knowledgeable on what to set my heating and stuff on. They were really good. I also had the same experience with Sears and everybody else that American Home Shield had sent. With my refrigerator claim, the techs had to come back out and fix it a couple of weeks later. It did the same thing. So, they came back out and repaired it again. It was the same guy that came back out. It hadn't been broken since.

I've been with AHS for a couple of years and now, I'm paying them 125. Before, I was paying them 75 and I liked that better. Recently, the lights weren't working in my bedroom and the whole house. Plus, my thermostat and my garage door weren't working. First, I asked AHS for a thermostat person, but they told me that they don't do that. They said I needed to call the electrician. So, I called the electrician. He came and he checked everything. He found some of the breakers were bad and he told me that he was going to order them. His name was Tyler and he was wonderful. He was also very friendly and helpful.

American Home Shield is bad. I went ahead and then canceled my services with them. It's unfortunate. I was a good client of theirs for some time, and they had no problem billing me monthly but just the second I needed to do something and utilize their service after many years of not using it, they started giving me the runaround. One of their vendors came out that I'm still battling. I'm disputing with credit cards. And I'm considering, even if they don't answer my calls, or for whatever reason, the credit card company gives me any stuff, I might be taking them off to small claims court.

We had claims for the refrigerator and the microwave recently. The claim process of AHS was good. We've been with AHS for six months now but we also used to have their coverage in the previous home.

My breaker keeps tripping from the refrigerator. Initially, an appliance place came out and they replaced the control board. And then the breaker was still tripping. They just stopped responding. So, then I got referred to 3 Boys. They came out the initial time and inspected it, and they said that they would do the ice maker. They said, sometimes, that's what's the cause of it. They replaced that, and they came out this most recent time because the breaker still tripped. The tech looked and said that the fan in the refrigerator looks like it's frozen. So, he took off the defrost mechanism and he said that they were going to submit the thing for that. He said that's the only other thing that they can think of that's wrong with it. If not that, they don't know what it is yet. I don't have any complaints at all about them. They were very thorough. They explained what they were doing, and they have been responsive.

I do not recommend getting this warranty service. All of the customer service reps are in another country. They're unable to get a supervisor in an emergency situation. I have been without heat over a week because they're unable to get a technician to my home in a timely manner. Even though the temperature is freezing outside. No assistance or empathy in regards to my situation. I was just told I had to wait. The tech showed up on Friday however, he still didn't fix my unit. I was told by AHS I had to wait 48 for a diagnosis update. So here I am again in the cold for another weekend with my family. They took my service payment immediately yet I'm still waiting for service.

For my recent claim with AHS, my heater wasn't coming on. I went online and clicked all the information. The process was extremely easy. I looked the contractors up online and they looked like they were a very good company. They sent me an email letting me know they were coming. Then when they showed up, the gentleman provided his ID. He was very helpful. He knew exactly what he was doing. He checked my thermostat, went up to the attic and checked the furnace. He informed me every step of the way what he was doing and why. He fixed it and came, told me everything was good. He tested it out for me. Everything's perfect since then. I don't have any hassles with getting service done with AHS. I just go to one site and they take care of everything, whether it's air conditioning, heating, water pump, whatever it is.

My icemaker wasn't working and the tech said one of the tubes was frozen. So, he used something to heat it up a little bit and the water was able to flow again. When the microwave wasn't spinning, a tech came out and got it spinning again. The second time, the guy came to fix the dishwasher but it ended up being a plumbing issue. I didn't have to pay another $120, which is a lot of money. He was very nice and I was very thankful because he could have pretended like there was something wrong with it. He called American Home Shield and they didn't charge me again but they sent a plumber out and it turned out to be the disposal. So, in no time, they replaced the disposal.

American Home Shield's customer service is wonderful. They take care of you right away. The price is high. It's gone up on me every year. As far as the coverage, they didn't cover what I thought they should cover on my furnace. I didn't read the fine print. My furnace was out and Fast Response came and fixed it. They put me in a new one. They were nice. It's a family-owned company and they did a good job. I was surprised that they fixed it in one day.

Alpha Plumbing has very unprofessional people. Their guy was very rude. He would not try to listen to anything I was telling him. He was coming up with his own theory of something that was definitely not happening. He was trying to tell us that the bathtub overflowed which it never did, and the water damage came from the upstairs by the tub overflowing and that was a lie. The other company came out with the water restoration people that American Home Shield sent. He was also saying some things that weren't true. He had a machine and it was not picking up anything. It was not good. State Farm came out the next day, and they assessed the damage because I wasn't happy with it. The girl downstairs wanted her insurance to take over. So, I just said, "Okay. Fine with me." But if anything happens, it's up to her insurance because the people from Home Shield didn't do a good job at all.

My water heater started leaking the day before Thanksgiving. I submitted a service request online, then I got an email from American Home Shield. iPlumb called me, then they came out the next day, but then they were closed on Thursday and Friday. They had to replace my water heater and they came out on Monday. I wasn't happy that it took 5 days, but it wasn't that irritating because it was a Thanksgiving weekend. I was also unhappy that I had a co-pay of 100, then they charged another 530. American Home Shield wouldn't cover the whole water heater and I didn't understand why.

I have the heat on, but no heat would come out. But the fans work. I always get through American Home Shield's representative, and it's easy. The tech was a very nice, engaging, and knowledgeable man. He was one of the best techs I've dealt with with AHS. He replaced the thermostat. I was very pleased, because I was on the verge of canceling my policy with AHS. I've never had bad service until the claim before this last one. The tech tried to get over on AHS. AHS should do a little research on the techs that they send out.

I was getting no heat and then over time, the furnace wasn't working at all. I submitted a claim online to American Home Shield. It was relatively simple to do. American Home Shield reached back out and got people out there in a timely fashion. The complicated piece didn't come into place until when you're expecting to get a decision on how things went. When the first guy came out, he gave me the diagnosis of what it was. They said, “Hey, it's gonna have to be completely replaced.”

Our stove was not working properly. It a motherboard, and a switch wasn't working properly. I spoke to somebody on the phone at American Home Shield. I called on the 17th of November, and we were having a get-together at our house on that Saturday. I told the guy and he said, "Well, it's gonna take at least a week to get one of the parts." I said, "Well, I was gonna fix this, but then I saw that the parts are gonna cost more than a call out. I know where you can go get the parts." He said, "No. It doesn't work that way. We don't go get the parts there. I gotta go to where we get our parts." So, they didn't end up coming until after Thanksgiving. It took 13 days.

The price has gone up in over the 20 years I've had American Home Shield but it's still fair. When I did a claim, I explained to them I had to work and they said they could have someone between 10:00 and 2:00. The young man got here at 1:00. He was very polite and professional. He went upstairs, came down and told me what was wrong. He repaired a light bulb in my attic for me. I normally go online when filing a claim with American Home Shield but it was a little confusing with the way they wrote something on the website. I didn't see the service I needed. They said plumbing but it didn't say anything about water heater so I called. But that was the first time I didn't see that.

American Home Shield called me with the quote for me to pay $4,600 out of pocket for a code and inspection. They also offered to pay for the heat pump and installation. $4,600 is probably more than a heat pump, so I was thrown back by that. So, AHS told me they would pay me a cash-out option where they would just give me the cost of the heat pump and the installation, which they couldn't disclose. I'm not happy with the whole situation. $4,600 is a lot of money. We're waiting on them to send us this check they talked about so I could get my family heat. We've been without heat since the Saturday before that. And it’s Christmastime. I'm very dissatisfied.

Since I've had American Home Shield, I've been happy. We called them recently for the microwave that wouldn't heat anything. They responded quickly, letting me there was not a repair person right in my vicinity. I live up in the mountains and there's nobody in the town of Prescott that does appliance repair. But American Home Shield kept me informed and reached out to a guy who's at least 40 minutes away. He came out and said the motherboard had blown a fuse. He didn't know if American Home Shield would say buy a new microwave but he said they might be able to find a new board for the back.

Submitting a claim was easy. I didn't have to talk to anybody. Also, the tech was nice. He explained everything and what to look for if the kitchen sink started to break again.

American Home Shield is doing very well and I would recommend them to anyone else. The customer service reps always answer the calls promptly and follow up. The contractor is currently working on my air conditioning system. The techs came in and discovered that they needed a part. They said they would order and get back to me last week. I spoke to them yesterday and the young lady I spoke to advised me that the part had been ordered and they're waiting for it to come in. As soon as it does, they will give me a follow-up call to come in and finish the repairs. So, I'm satisfied with them.

Our heating unit had an issue and it was very easy submitting the claim. The repair person came and got the unit fixed immediately. It went very well. I've had a good experience with American Home Shield.

I've had American Home Shield for quite a while. Recently, I had a Profile fridge that went out. American Home Shield sent the first guy. They said, “Hey, all you gotta do is put the setting for the freezer to max because you hit it on the lower side or medium side. And you'll be fine. You can call me in three days if it doesn't happen.” We hit that setting before he came here because we've been fighting the freezer for a while everywhere. So, we knew what the results would be. We kept it on max because we had lost about $300 worth of seafood. It was in the freezer, so it went bad. We told that to American Home Shield. American Home Shield sent another company called AVA. They came over. They sent a nice guy. He said what the problem was and he took it apart. The freezer has a leak. It should come down to a certain temperature. It won't because of the leak.

When we had a diverter issue and a hose bib issue with our water, the contractor took a while to come out. But it was not on American Home Shield. They can put the order of dispatch in, but they can't make the people come as soon as we need them. American Home Shield did their part and eventually, we got the job done. We're happy with it.

American Home Shield is good to have for peace of mind. We've been with them close to 30 years. At the time, it was the company we selected and they've been good to us and we've been good to them. However, prices have gone up, and that's the only negative thing that I can see. I either submit service requests online or over the phone and it's easy. They've done a very good job for me. Sometimes there is a delay of a couple of days when they have to order parts to fix something, but that's the way the world is. I have no problem with it.

My air conditioner wasn't working. When the contractor came out, they called me back and said that it was shot and that I would have to pay. They were gonna get a new system and that American Home Shield had to order it, and they had to give them what to order. Not knowing the details, I assumed that it was a replacement. When I asked, they said it was. When they installed the unit, I had no clue. I went out and asked if it was gonna work like my previous unit. They said it was gonna be better and that it was gonna save me on my bills. I had to pay 2,850 that was not covered by American Home Shield. They got it going but it still seemed hot. The heat would not cut off, so I didn't have air. I had to go through the weekends. I stayed at a hotel because there was no way I could stay in there as hot as it was at that time. They came back out and fixed it.

I had to have my heat pump replaced. It was in September that I had problems with it the first time. The contractor would be able to get it fixed, and for a short time it would work then a different issue would go wrong. American Home Shield sent them out a couple of times and they said it was too fried to do any repairs on it. It was too dangerous so American Home Shield approved getting me a new heat pump. I had that installed and it went really well. The contractor, the Comfort Pros, was good. I was very pleased with them and the job they did. However, it was not easy for them to get approval from American Home Shield to do a replacement. They'd rather have them just keep patching it. But it was a 17-year-old unit, so it really needed to be replaced instead of repaired.

I called up American Home Shield for my air conditioner and had a service fee of 125 and then the rep called a repairman to come out. The repairman's work ethic was not good. He went upstairs in the attic, came downstairs, said it's fixed. I said, "Do you mind showing me exactly it's gonna go up or what?" That night, it wasn't doing nothing. So, I called American Home Shield the next day and they said they're just gonna send somebody out. I called the shop and I asked them for somebody else out and he says he's the owner, that he's the one that fixed it. I said, "Well, you didn't take time to show me exactly if it's working or not." He said, "American Home Shield, they'll pay me to do that."

I put in three different requests. I put in one for the roof, and they fixed the roof. I put in one for plumbing, and they fixed the toilet. But sometimes, with the people that American Home Shield sends out, you have to make sure that they're doing what they're supposed to do. It's a shame you have to watch people like a hawk when they come into your house.

I've had a great experience with AHS. The claim was handled very professionally. I don't have any complaints against American Home Shield. They're a very professional company. Unfortunately, I had them for quite a while and I just can't afford them anymore. But the contractors have been very professional. They get the job done quickly. If they can't do it that day, they tell me when they'll be back. When they come, they fix it.

I'd suggest American Home Shield. Our garbage disposal in the kitchen leaked. I also had a toilet that continued to run. The turnaround time was fine.

We had an electrical outlet issue. American Home Shield fixed the problem. AHS has been great every time.

The refrigerator was leaking water and the tech said that the drain had iced over or something was clogging the drain. He unclogged that and I haven't had any more problems since he was here. He also replaced the light bulbs inside my refrigerator. All of the lights weren’t on and they weren’t working properly. There was also a little broken cover on my microwave. When you open the door, the cover would fall off. So, he ordered a piece and fixed that. American Home Shield usually sends somebody within a couple of days but a while back, it took almost a month. But the last couple of times, it only took them a day or two to get someone out here. This one guy named Mike was here on most of my calls. Every once in a while, AHS would send someone else, but Mike usually take care of all of my appliances and service calls that I call about.

CK Appliance Repair was the fourth one that came out here through American Home Shield for the refrigerator and the last man who came replaced the whole back piece. He told me that the refrigerator should work within 24 hours. But in 24 hours, the refrigerator was still warm so I called back and told them that. The man came and went under the freezer part. It was working but some kind of line was frozen and it was stopping the air from flowing to the top. We needed to unplug the refrigerator for 24 to 48 hours so it could thaw out. And once it thaws out, we can cut it back on and the fan should blow the air. We did what the man said and the refrigerator has been working since then.

If you’re considering American Home Shield for a home warranty, I strongly advise against it based on my experience. I faced a roof leakage issue, and AHS sent a roofing company. A week later of repair, it was again leaking after the rain. AHS sent the same company three more times, but despite their repeated assurances, the issue was never resolved. After a month of frustration, I decided to hire a reputable roofing company independently, only to be told by AHS that I’d have to pay another service fee to reopen the same claim.

One of the filters on our main pool filter had gone bad. It allowed DE which is the material that is used to filter whatever out of the pool water. It went bad and we were getting DE back into the pool. We've had that happen three years ago. So, we called American Home Shield. They wanted to send one company out. We did not want to work with that company. We had worked with them before. They are not an honest company. The first time they came out here a couple of years ago was to repair our hot water heater, which was covered. They said that, "Your hot water heater is bad. You need to replace it. It's gonna be about $3,000." I said, "What do you mean I need to replace it? I need it repaired." "No, I can't repair it. It's too far gone."

I put a claim in with AHS for my toilet, they called a third party contractor who sent out someone and he was wonderful and he unclogged it and got us back up and running. I've had AHS in the past when I owned a larger home and it was very beneficial. It turns out that it's very beneficial for my townhome as well. I'm pleased. Dealing with American Home Shield, I had no issues. There was a little bit of misunderstanding with the receptionist person who scheduled the techs. But other than that, it was fine.

I'm glad I have American Home Shield. The technician from Paul's Appliance that came knew exactly what was wrong.

I would recommend American Home Shield. It saves a lot. My microwave broke and I didn't know whether it was electrical or the microwave itself. The contractor came out and checked, and it wasn't electrical, which I'm very happy for. It was the microwave. They couldn't fix it, so AHS will replace it.

When our thermostat wasn't working for our furnace, American Home Shield sent out a technician from York Mechanical Services. The board was burned out on the thermostat and the technician took it off and said, "Yeah, this is no good." He fixed it within five minutes. We use York Mechanical Services all the time and I can't complain about them at all. They're very good. If they have to, they'll call the boss. If they're stuck, they have no problems with calling and getting a second opinion. There were times when the technician would come over and just see what's going on. So when I call American Home Shield, I ask for them. If they assign me to somebody else, I call and say, "No, I want you to change that. I want York Mechanical Services."

The service company came out for three faucet leaks and one pipe leak, but they only fixed one thing when they came out. They took the short route out. They didn't wanna cut holes in walls and just said whatever. They replaced one faucet. The other faucet had the same exact issue, but they didn't replace it. They also didn't replace the faucet for the washer for the same reason. For the pipe leak that's behind the wall, they cut two holes and it was in the wrong place, so they left them open. The hot water pipe and the other two faucets still leak. The service company said they can't do anything because American Home Shield told them not to and that the leaks were caused by hard water. That was the reason they told me that American Home Shield denied fixing those things, but we do not have hard water in our system.

American Home Shield is a good service, but it is overpriced. I'm paying $100 for a service call and I don't like that much. When I had a commode that kept running, I submitted a service request over the phone and it was easy. The guy that was assigned was very pleasant. He was here last week and he replaced some of the stuff in the tank. Now, the commode is working like it should.

The technicians from American Home Shield have all been good. When our heater wasn't working, we had AC Wizard come out to repair it. We did the request online and they called us the same day to make an appointment. We were surprised 'cause it was a weekend and they made the appointment for Monday. I had a window between 11:00 to 2:00, and they came out at noon. It was quick.

My last claim with American Home Shield went well, but I lost myself some Christmas money. The problem that I had over the weekend apparently repaired itself. My washer stopped and had a smell to it because the blanket that was in the washing machine was stuck and caused the motor to keep trying, which then had the burning smell. When we removed the blanket, the water was still in the machine and it wouldn't drain. We unplugged it, plugged it back in, tried to drain it, and it did not work. We left it unplugged over the weekend and the water in it. When the serviceman came, all he had to do was plug it in and it worked. I'm happy, but not happy. I should have just waited till Monday and messed around with it over the weekend because I spent my Saturday at the laundromat and finished my clothes.

We have American Home Shield's Gold plan which is a good plan. Their website is easy to navigate and their technicians have always been nice, knowledgeable and respectful. The only thing is sometimes, I have to talk to someone overseas and I don't feel that that's always as good as talking to someone right here who's familiar with the issue. Also, I'd rather the cost be a little less.

A contractor came out for a stopped up toilet but they didn't finish the job. Nobody is putting the wall boards back where they cut the holes. They said they don't do that. I've got two holes that need to be patched from the last two claims. Other than that, their service is fine. I've been using them through American Home Shield for several years now.

American Home Shield works out well. I've had them for two years and though I've only used them a few times, it saves money to have them. My most recent claim with them went perfectly. The process to submit the claim was a piece of cake. The contractor that's assigned has been here before, and they're a really good company. The part finally got here last Friday. They called today and told me they're coming on Thursday. I have doctor's appointments on that day so I told the rep that I would like for them to come in the late afternoon. She was going to see if that could work.

I had a claim to get my AC unit replaced. American Home Shield set me up with Remy Air Conditioning, and they didn't come out the first time. I called American Home Shield at least six times asking for a different company because my tenant had children in there that had allergies and it was hot in Tallassee. They said it was not hot enough and they couldn't do anything or give me a different company. I tried to call Remy and left a voicemail, but they didn't answer. I called American Home Shield at least 10 times complaining and they themselves tried to call. It took almost another week for Remy to come out and look at my AC unit, then it took them another week to submit their report. American Home Shield called them at least four times and they got no answer either.

None of my handheld clickers would work on the garage door device and the button wasn't lighting up anymore. When I called the number for AHS, my concern was to make sure that it was covered, that it wasn't a clicker problem. They assured me that it was covered if it was the actual garage device that was not taking any of the codes.

I have this plan with American Home Shield for more than a year and I like it. My friends like them as well. The plumbing company that came out recently was very good. They changed some faucets and the garbage disposal. The only thing I'm still waiting on is the air conditioning. It's been a week since the contractor visited but I haven't received anything until now.

The drain came off. I went to put it back on, and the other end broke and fell apart. I reported it to American Home Shield and a plumber was there and gone by 9:30 the next morning on a holiday week. I've been very pleased. My sister and brother-in-law just signed up with the same company the week of Thanksgiving. They were impressed by the response time and that all they had to do was go online, type in the problem, and American Home Shield did the rest.

I went online to the mobile app and put in there what the problem was. The shower knob had stopped working and there was no water coming out. I needed to have someone come out and take a look at it. A plumber from Neely Brothers Construction & Plumbing came out and determined that it was the cylinder that had gone bad. They took the shower knob, replaced the cylinders, put it back together, and it started working.

Lanham's Plumbing put in a sewage pump for us a little over a year ago. A couple of weeks ago, the same plumber came out. The pipe that connected the pump to the sewage pipe that goes out to the city had disconnected from the pump. When the plumber originally put the new pump in, he replaced the plumbing that went with it, including that pipe. But they told us that the pipe was not guaranteed so instead of replacing that and not charging us, they told us that they would have to charge us $115 to pump out the sewage then $300 to replace the pipe. They told us that if we didn't pay, they were gonna leave it as is, torn apart, on our yard.

When my range oven igniter switches weren't igniting and the range hood vent wasn't working, I reached out to American Home Shield by phone. The customer service desk people took my call and handled it okay, but unfortunately, this has been a long-going issue that I've been trying to get fixed for over six months. American Home Shield told me that they could not find a technician to service the particular brand of equipment that I had. I asked them if I could find my own technician then and would they cover it, and they said yes.

My outlet went out in my bathroom on both sides of the wall. I tried to trip it and do other things with it, but it didn't work. I knew the outlet had to be out in order for Turner Electric to do it, so I left it alone. The service person came out and he tripped it in two seconds and it was fixed. So, I paid $125 to learn how to trip. Last time, I had issues in our bedroom where my light in the hall kept going in and out. I asked for someone to come out, but my light would turn on before Turner Electric would be able to come out. The light has to be out in order to do it, so I had to cancel the request. That ended up getting fixed by my brother.

Cascade Plumbing came over and they needed to look at three shutoff valves, one in each bathroom and one in my sink. They also needed to look at the disposal in the kitchen that had stopped working. There was also a problem with the faucet in my master bathroom. The aerator blew out of it and it had to be replaced. They were able to take care of everything except for the two shutoff valves in the bathrooms because both valves were missing their handles and my contract does not allow for replacement of missing parts.

There was a loud noise coming from the pool equipment. I turned it off immediately and called American Home Shield. They sent out a company that told me one thing but when they got back to American Home Shield, they told them something totally different. They told me it should be covered but told American Home Shield that I had abused my pumps and that there was no water in them. That's not true. There was water in them and I did not abuse them. I turned them off immediately when hearing the sound and there was no corrosion or deterioration to the pump.

For the most part, American Home Shield has been financially worth it given the work that we've had done. We've had them for over 10 years and we've used them to fix our HVAC, refrigerator, dishwasher, and water heater. 90% of their contractors are very good. I've only had one bad experience and it was for a water heater issue that was leaking. The plumber they assigned ghosted us so we found our own plumber to do the work then we got reimbursed the full amount for that work. American Home Shield's online service is really easy to use. The price has gone up recently though.

American Home Shield had a promotion going on for the first year. It was $600 for the year, and I took it. They cover more items than my previous provider, which is an umbrella company of American Home Shield. With American Home Shield, I like that the process of scheduling something online is very easy to do. You can do it in less than a minute on your phone, on a website. However, American Home Shield relies on contractors, and some contractors are more knowledgeable than others, even with the same company. You may have somebody who's been doing it for 20 years or somebody who has been doing it for two years. There are different skill levels and that's not American Home Shield's fault.

When my heat went out on one of the coldest nights, I asked them to come out to see why the system wasn't turning off. But the gentleman forgot to hook something back up and he left. I tried to reach him but couldn't. But the owner called that same night and they fixed it the next morning. The experience was unsatisfactory at first, but they took care of it.

I called in first to see what I needed to do, because that would be my first time doing it. But once I found out exactly what I needed to do from one of the customer service representatives, it was easy. As soon as I put the claim in, American Home Shield was on it. They got somebody to come out here before Thanksgiving. That was a good thing. Another contractor came out first, and they determined that it was an HVAC issue. When Leggums came out, they determined that it wasn't an HVAC issue. It was a plumbing issue. AHS switched back to the first contractor. When the previous contractor came back out, they cut into the ceiling and saw that it was an actual leak from the plumbing. They told me that they would send someone to patch up the ceiling, but I haven't heard anything. I have a small hole in my ceiling.

After I get my dryer fixed, I'm gonna cancel my American Home Shield. My friends said those warranty companies are such a rip-off. I said I got a new dishwasher and dryer from AHS. We've had them for a few years and we've never had any problem until lately. Our water heater broke. It has been with the house when we purchased it. The house was new at the time. So, it has been a few years old. AHS sent HomeServ out. The tech came out and told us, "I don't understand why you have this warranty company because they're not gonna pay for this. 'Cause this is just normal wear and tear."

I had two claims with American Home Shield, but I've seen three claims for some reason. One was when we had a sink issue in our secondary bathroom sink. It leaked. The other one was the water heater. The thermostat blew. I did the claim online and got a call back from the provider and explained to them what was the matter with the heater. They came out. I switched the breaker. It overheated and threw off sparks. I wasn't here when they came the second time. My son was here but he didn't know what was going on. He was there to let them in. So, the guy came and switch the breaker back on and left. I called them later that day and I said, "Your office should have told you exactly what was going on." They came out a second time, three days later, and finally fixed the problem. They changed out the thermostat on the second visit.

I sent in a claim for the washing machine and dryer over the phone and the customer service was perfect. The contractor came out in less than 48 hours.

My heat went out during the middle of the night. I sent in a claim and they told me what time the contractor was coming. They came out promptly and did their work. They fixed it. Everything is working fine.

American Home Shield is a good investment. We just bought my son and daughter-in-law a one-year AHS warranty for their Christmas present for their new home, because we're happy with the service. They are good at handling claims. I appreciate that. I was very skeptical about doing them, but my stepdaughter has them. She told us we need to have it. I'm very grateful we do. I had a stove repair. One of them was my oven burner. My main eye burner went out. My washer went wonky. Everything is working right now. I am happy.

I put in the claim for my dryer. The purpose of me paying this warranty company every month is because I know things can happen with your appliances. So, if I pay my warranty every month and my appliance went out, I shouldn't have a problem when I report the claim to them. And it would not take any time at all to take the service fee. That has instantly been taken out of my account. I understand I have to pay my service fee. However, I kept paying this man to patch up the dryer. I'm sure American Home Shield paid him to come out to my home. It has been three times. AHS should have approved a replacement from the beginning. The tech shouldn’t have kept stringing me on saying it was repairable. As soon as he left my home, we turned on the dryer but it wouldn’t complete the whole cycle.

I had lost power to two sides of the wall. The tech came out and reconnected a wire on one of my plugs. Once he did that, everything started working. He was good. Then he did a follow-up with American Home Shield and told them that I needed additional work to put enough circuits on the plugs I had. But they've been like that for 30 years. So, I saw no reason to, and they said that they wouldn't cover it. It could be another $700 to $2,000.

My recent claim with AHS worked out all right. But it took the company 10 days to get out. The girl called me after American Home Shield hooked me up with an appointment. She said, “It’ll be 10 days.” I said, “I don't have any hot water. I guess that's not an emergency to you.” But when the tech finally came out, he quickly fixed it. The guy was all right. Then everything was good to go.

I made an appointment to check my heating system because it’s not working and they assigned me to a company called K and B HVAC Services. They never showed up or called. I keep calling and no one is picking up or returning my calls. I called Home Shield and they tell me they are unable to contact the company as well. This was my first time ever scheduling repair through Home Shield after being with them for months. I’m canceling my service with Home Shield, I’m very disappointed.

You should try American Home Shield. I've had very good response with them. My furnace went out. I was amazed that the contractor showed up quickly. I called on a Saturday and they were at my house Monday. The technician was very polite and precise. It was a quick thing. The tech just had to go and get a part. He came back, put it on. I had another thing going on with my microwave, and I was very satisfied.

In five years of us owning the home, I've had two claims and every one was a disaster. We dropped a bowl on the stove and it cracked the glass. American Home Shield told me they would cover it but they couldn't get me a stainless steel. All they could get me was a glass stove top. They said, "All we can give you is the generic." The ceiling fan went out, and it was because they had a water leakage from the ceiling. They told me that all they can do was contract Grades. My ceiling fans that came with my house were $275 each. They gave me a $50 ceiling fan, the one that didn't have a light. It was the most basic option. I ended up just doing cash-in-lieu for both options and paying the difference to get the same quality product.

If you need a home improvement company, you ought to use American Home Shield. It has been at least 15 to 18 years that I've been with American Home Shield. They've been great. I've had no issues with them on everything I had repaired. If they couldn't repair, they would replace it. I wouldn't go anywhere else. Sometimes, when they send these jobs out, it would take a little longer for the responses. Sometimes when stuff is broken, I need it done right away. They got to go through these third party vendors, and sometimes they take longer to come out. I don't wanna wait, especially on the weekend. I would not get anybody on the weekend. But a lot of times, that is when stuff would break. I would have to wait until Monday, and it would be a hassle. Recently, the toilet ran and the contractor fixed the shut-off valve under my sink.

I have received a very poor service from American Home Shield. I have a stove that I purchased two years ago. I get the coverage from them for appliances for my house. Unfortunately, it's an electric one with a stovetop. When the stovetop cracked and opened, it happened right in front of me. I called AHS and let them know about it. They sent a tech to my house. They charged me a service fee. Sears gave me aschedule from 5:00 to 6:00, but very poor. They kept pushing it during the day. At 5:00, they texted me and said, "We're gonna have to reschedule you because the tech won't be able to make it to your house." They are not reliable. They gave me a schedule but they didn't respect it.

This is the second trip and the contractor will come out again this week. They had to order a part. A week ago, Friday, they fixed the igniter because it leaked gas because it was weak. We got that fixed. Now, the oven temperature is off. I have to jack up my oven 25 degrees because the panel is not working right to give me the right calibration. They are ordering a thermometer. I don't know why it has been taking long to fix the problem. If the stove can be fixed, that's great.

Both of my claims with AHS were a nightmare, one decidedly worse than the other. The first one I put in on September the 30th for a microwave repair and that microwave is still not repaired. I've been in contact with them but it's still not resolved as yet. They're supposed to be coming back out Wednesday to complete the repair. They've been out several times. They keep ordering parts that aren't the right parts and then they're having to reorder parts. I don't think American Home Shield does a good job of holding their contractor's feet to the fire for providing the service that their customers are paying for.

AHS is a good company to go with. Everything turned out well in my recent claim with them. The techs did it in a timely manner. They got there early, which was good. We were very satisfied with them.

Alvarez Plumbing Services came out recently and they fixed the toilet. The upper tank was leaking. The plumber put new seals in the upper tank and that was it. No problem. Everything was good. I like the young man. Really polite. I've been with AHS for years now and they replaced a lot of things with no problem. I did everything online, too. They called, they came and they got it done.

ATY Services came, they fixed the dishwasher, but it broke again. It's not filling up with water. They're coming back out. We've been with AHS since June of this year and it seems all right.

The refrigerator wouldn't cool. I submitted a claim online with AHS through the app. The app is great. I just opened it up. It already has my information that I already put in there. They sent a reply via email and text of who would be contacting me. The company followed up very shortly thereafter and made an appointment to have somebody come out and service the appliance. The techs who came out were great. Fixed it the first time. So far so good. They did everything flawlessly. You get what you pay for with AHS. We've only had to make a couple of claims, and they've both been on appliances. And for the most part, it's worked out. However, this year, they doubled the yearly premium. We have multiple policies with them and each one of them went up 50%, 60%, and 100%. I'm not thrilled with that. So I called them and they knocked off the money.

To submit claims with AHS, it's a fairly simple process. It automatically charges you the deductible. However, AHS needs more people to answer their phones. 'Cause usually, when you call, it's a 30-minute wait for someone to call you back. Other than that, everything else has been fine. The techs they have sent have been fine, too. They sent out a plumber for my recent claim. They fixed it and everything works as it's supposed to.

My recent claim with AHS for the air conditioner was good. It was quick and efficient. It was a little bit better this time. Because last time, the other company that they sent, took forever to try to fix the AC. This recent tech was a much-qualified technician. Everything's good right now. However, the deductible is a little high for what we pay every time they come out. Because this time, it was something simple. It took him five minutes and he left. But it's still a lot cheaper than having to pay out of pocket.

For my recent claim with AHS, there was a loose wire causing the breaker to trip. I got in touch with the company within a couple of days ‘cause I started the claim over the weekend then I got someone out the next day. The technician found that soon and replaced the breaker. Everything works great now. My first claim, though, was for an HVAC problem with the air handler and I waited for weeks because American Home Shield never ordered the part. The contractor, the HVAC company, was like, “Okay. We submitted everything.” But then the part was never ordered. After a couple of weeks, I called the contractor. They were able to contact American Home Shield and get them to order the part. But it took a couple of weeks longer than it probably would have. But so far, I've put in two claims and the technicians have been great.

I always call when I reach out to AHS. Turnaround time is good in terms of assigning somebody to the job. American Home Shield sent out NC Plumbing to repair my sink recently. The tech who came out was very professional. He came in, fixed the problem, explained the problem, fixed it, and left. They're professional and time-conscious oriented. I'm dealing with something now with my heat. But that's been challenging 'cause I haven't had heat for a week. But for the most part, AHS is good.

My experience with AHS has been wonderful. They come through when needed, which isn't too often thankfully. Their claim process is simple too.

Our commodes kept on running so the stopper had to be replaced and an adjustment made to it. We had two of them and the repair guy took care of them. I did the claim online and it was quick. I didn't have to wait very long at all. It was a good experience with American Home Shield and I would recommend them.

The wall oven and microwave stopped working the day after Thanksgiving and the man who came had been at my house before because appliances don't last more than five years these days. He was able to take care of the issue right away and figured out it was the circuit breaker. It just got too heated up by the oven underneath from being on all day. So, it was all good. Now, I know that if I have the oven on for a long time and it does that, I can just flip the breaker.

I had running water under the slab of the house and you could hear a loud noise. I called American Home Shield and they sent a plumber. He didn’t do anything and he said he would send somebody. The next day, a guy came at around 5:30 pm to check where the line was broken. He was trying to fix it but he said he’s not able to do it because it’s too late and he will come back the next day. The next day, he came with another guy and he told me there were multiple leaks. They tried to scare me because one of the plumbers asked if I'd seen a floating house going away. I said I saw that on TV. But that's inappropriate to say to a customer who was paying for a service. After that, he said the multiple leaks would be costly and they left.

Everything seemed to have gone through properly with American Home Shield in my recent claim but I’m still having problems with the HVAC unit. The techs are due back here today. I've been dealing with them for almost two months and doing this whole process, I was out of pocket for over $2,000. So, that's not a good thing.

The AC would turn on but it wasn’t blowing any cool air. My wife called American Home Shield and the turnaround time was very fast. They are replacing my AC but it’s not covered under the warranty because it was pet damage. We have to replace the outdoor unit. They hooked us up with a company and we were able to buy the unit through them. May Heating and Air will be out there on the 16th to put it in.

We have a breaker that keeps on flipping so I replaced it but it didn’t fix it. So, I filed the claim with American Home Shield. The electrician came out today and he was able to locate what’s shorting out on the circuit. It's an external light but the breaker box is at home and runs out my front yard. It's on a timer. When that light clicks on, sometimes it flips that breaker. The electrician told my wife that he was going to get in touch with AHS and see exactly what could be done and then go from there. It’s not resolved yet. He cut the power to the outdoor lights that were tripping the breaker and it is not tripping now. So, it is something out there in the front yard. Everything's better than satisfactory with AHS. The requests are responded to very promptly, within a matter of minutes, if not hours. So, I'm very happy with the service.

The person that American Home Shield recommended postponed my appointment and I still don't have one. It's been three weeks now. I called back after the first time they canceled to see if I could get a new person assigned to the job and they said there wasn't anyone else available in the area. But it was great when AHS assigned Fifth Avenue Appliance to help with my freezer and my washing machine. My ice machine wasn't working properly. It kept making chunks instead. The tech said there was a leak and he would order a new part. And he did. He came in the next week and put in the new part and it's fine.

I submitted the claim online to American Home Shield and paid the 100, and they scheduled the company. All Hours Emergency Plumber’s techs came out, pulled the water heater’s cover off, looked at it and said that they had to replace the entire thing. They put the cover back on and said they would be in touch. I did not appreciate that I have a warranty and I'm told I'm getting the system replaced with the same thing but I have to pay almost $800 in a labor charge for the repair guys to resize the pipe when it's the exact same size pipe. It is ridiculous. AHS was quick to respond but when I spoke to their customer service about the $799 charge, which happened to be the same price as a new water heater, they could not clarify. And the whole piping piece doesn't need to be resized because I had someone else come out and say that if it's the same thing, there's no resizing needed.

Whenever I call AHS, their reps are always great and I've never had an issue with them. I'm trying to convince my sister to get them because they always have to either get the appliance repaired or replaced. They're excellent. Recently, they sent out a tech from Sewer Medic. He was busy because it was the weekend. I called on a Friday and the only appointment they had available was on that following Monday. But other than it taking a while for him to show up, he was great. He came in, knocked it out, and made it a whole lot better.

I've had American Home Shield off and on for at least 12 years, and the claim process works. I had one issue I wasn't happy with, but we worked it out for the most part. Outside of that, everything else has been fine. I recently requested service for some suction issue, and Expert Pools came and got it fixed easily, then I had them do some extra work (filter cleaning). It's always the same guy, and he did great.

I have a problem with my pool pump, and when the tech came out to look at it, he said my circuit breaker is not up to code. He said, "Well, you'll have to replace the circuit breaker, and then I'll replace your pump." We're still in that process and I haven't been able to get anybody from American Home Shield to come up and say that I've replaced the circuit breaker and the pool pump will be replaced on their nickel. It was just the tech who said it and I'm not sure he's got the authority to do that. I'm still hoping this all turns out okay, but it's not been as smooth as I would have liked and it's been a little frustrating. It also didn't help that the first person I talked to had a strong accent and I don't hear well.

I did a service request and trying to get United Home Air to answer in general was just not happening. I would constantly have to contact American Home Shield and let them know. I couldn't even get in contact to them to even schedule my appointment. They've come out, but I still have not gotten the job completely done. I have to go out in town to do it because I still couldn't get a response out of them to get the unit fixed. They were supposed to call Rheem and try to see what was going on with them as far as the warranty of the product. It's going on a week and a half, and they still didn't do that to tell me when they're gonna come back to finish servicing my heat, so I never got it completed.

My most recent claim with American Home Shield was good, but the first one is still open because the company had to reorder the parts. They came out to fix my over-the-range microwave and ordered a part. However, they said the unit was installed incorrectly, so they wouldn't touch it until we took it down. I had to have someone come out and take it down. The company apparently left a voicemail that I didn't get, and when I called them back, they said that they already used the part and they have to reorder it to come back out to fix it. I'm gonna have to put it back up myself as well because they won't put it back up because of the way it was installed before. They said they don't do installation.