American Home Shield Reviews

Filing a claim with American Home Shield was quite straightforward. You just select what's wrong and provide some details, then pay a fee, and they arrange for a service provider to contact you. The latest contractor, Blue Collar, was really good compared to others I've dealt with. Customer service has usually been quick to respond, although the long repair duration, especially for essential appliances like the refrigerator, can be quite inconvenient. It broke in May and was only fully resolved like a couple of weeks ago.

If a friend asked about it, I'd note that while they respond promptly, the service gets pricier each year, and the monthly cost tends to rise. That said, the service fees per call are reasonable. It's a trade-off with the understanding that ensuring prolonged service may become prohibitively expensive. Overall, I would rate the experience highly, though with the caveat about rising prices and potentially long wait times for parts and repairs.

In the past, I've had mixed experiences with them. Two years ago, we had a heat pump installed by contractors they recommended, which was improperly set up, leading to its early failure. Their customer service can be a bit challenging, especially when dealing with scripted responses, but overall, I'd give it a 4. The coverage has been satisfactory, and for the price, I'd rate it as a 5. As for their online tools, I'd say they are decent, deserving a 4, but that might be more about my comfort with websites as I'm a bit older.

Despite some issues, I would still recommend American Home Shield to those looking for a home warranty, albeit with caution about potential waiting times for parts.

This turned into quite the hassle since I had purchased the item through a plumber, and thus didn't have the original receipt. Despite furnishing the plumber's receipt when I acquired the item, I couldn't obtain the necessary documentation because I had no idea where the plumber sourced it – be it Costco, Walmart, or another store. American Home Shield contacted me, stating the item wasn’t covered since I couldn't produce a retail receipt, suggesting I'd need to pay $235 for repairs, despite the manufacturer's warranty.

The issue with American Home Shield was compounded by unclear communication and unexplained costs appearing during service requests. Though these conditions were likely outlined in the initial contract, it's unrealistic to expect consumers like myself to remember every clause years later. This confusion left me with unexpected charges for what I assumed was already covered under warranty, pointing to a necessity for clearer communication on what costs may arise when repairs are requested.

In the end, I reached out to the manufacturer who agreed to handle the issue under the warranty, and I arranged with the original plumber for a no-cost installation once the new device arrives. Although the customer service has been generally fine, scoring it at a "3 plus" out of preference indicates room for improvement. It's a lesson on ensuring consumers are well-informed about their contracts at the time of a claim, enabling smoother experiences. Despite these challenges, I hope my feedback serves as constructive input towards improving American Home Shield’s communication processes and service delivery.

Even after agreeing upon $400, they offered it in a way that I can’t obtain it. Mariah sent the offer through my app, which I can see, but not click on. She and the department she sent me to for resolution said this happens often, and the process would then be she would accept the money for me and I would wait for a paper check 21-30 days. It feels like a never ending cycle of either scams or dysfunction. They haven’t seen their way through a single process, of their own creation, correctly, or timely.

Original Review: I spend $55/month and a $100 service fee. Never use it, think of it as a safety net for big problems. Finally happened when AC gave out, what a disappointment. They sent an HVAC company quickly and they diagnosed a $4000 job due to it being the compressor. AHS will only cover the compressor, not the coolant. So already $1600 out of pocket for me. Then the real problem- it took 3 weeks to get the compressor.

I spent thousands on portable AC’s keeping the pets alive in a room, and then renting an RV when the hospitality of neighbors ran out keeping my kids and family. (We live in Las Vegas where temps are over 100 degrees in the summer). None of this is reimbursable. I called AHS many times asking for resolutions, the only option was to start with a new HVAC company but would not change their process of acquiring the compressor. One AHS representative said she’d reimburse my $100 service fee and send cash out options within 48 hours, she didn’t. Her name was Raven.

I hired a private HVAC contractor for $85 to diagnose, he said the compressors were readily available in town, but warranty companies source from discount distributors and ship at snail speed so we don’t use them in these expensive emergencies and we end up paying out of pocket out of desperation. Warranties are a scam when you need them, so are the contractors that are willing to work with them.

I've been a customer for about 10 years, covering several properties, but the service quality seems to have declined, leading me to rethink my options. Notably, the contractors associated with American Home Shield sometimes display a lack of responsiveness as if they prioritize their private clients over those related to AHS.

It's puzzling to me why the distinction is made by the contractors between American Home Shield customers and others from the start. It often feels like they consider our needs secondary, perhaps due to financially incentivized contracts. Despite respecting my financial commitment, the consistent rise in costs doesn't align with the dwindling quality of service received.

On a separate note, I find there's a significant language barrier with customer service supervisors located overseas, hindering effective communication and the escalation process. Previous attempts to escalate concerns were practically futile, requiring me to assert my history and influence as a real estate broker before action was taken. Even then, the escalation offered no real resolution, which was incredibly frustrating.

On the other hand, the contractors who visited were very professional. My husband interacted with them as I wasn't home when they arrived, and he mentioned they were communicative and explained the repair process clearly. They needed to replace a coil, which has resolved the issue, and the air conditioner has been working fine since.

Overall, my experience with American Home Shield has its ups and downs. While the customer service needs improvement, the repair service was satisfactory. I'd give them a rating of about 3 out of 5 for their services based on this incident.

I was assigned to a plumbing service I had reservations about due to prior experiences. It took multiple calls on my part to request a change to In Control Plumbing, the preferred contractor. In Control stepped up—handling the repair professionally, although they had to visit twice due to miscommunications between them and American Home Shield regarding the scope of the work, which wasn’t their fault.

The technician from In Control was friendly, efficient, and ensured that the issues were thoroughly resolved in all subsequent visits. However, the delays and miscommunications can be attributed entirely to American Home Shield’s coordination—or lack thereof.

Expressing my frustrations to customer service about consistently delayed responses and their uncooperative stance on choosing preferred vendors didn’t yield a receptive resolution. I was dissatisfied with how American Home Shield addressed my requests, especially since I've been a loyal customer for nearly 30 years.

I won't hold anything against In Control Plumbing, as they delivered great service despite the initial setbacks with American Home Shield. However, the aggravating lengthy wait times and lack of decisive customer support on American Home Shield’s part left a sour taste in the overall experience.

Though I have a long-standing relationship with American Home Shield, this experience with their claims process was underwhelming. I'll be seeking to discuss my payment further. Overall, my experience averaged out to a solid three - it’s been a mixed bag of interactions with the service.

This caused confusion since normally American Home Shield contacts customers with detailed options after a report_submission, but that process seemed to be skipped. After following up, I realized that American Home Shield was more focused on the original report from the technician rather than my request for a different evaluation. The requested second technician—important for verifying conflicting assessments—was delayed leading me to feel there was a conflict of interest as if the technician was perhaps steering me toward a particular solution that wasn't covered or suggested replacing it on my dollar.

This hesitation in addressing customer concerns resulted in unnecessary frustration, compounded by past instances where the service call felt redundant. Although I appreciate there were no inappropriate offers from technicians, my experience illuminates consistent lapses in acquiring genuinely consistent assurance from American Home Shield. If I were to offer advice to potential customers or my own network, it would be to critically assess whether the coverage meets their needs—my two-star rating is reflective of both sporadic reliability and value for investment given my repeated service call challenges without actionable resolution.

With American Home Shield, I've had a similarly positive experience. They provide peace of mind knowing that appliance issues will either be fixed or the appliance replaced without a hassle. I always recommend them to people who want worry-free home repairs, telling them it's a smart solution to avoid unexpected expenses. In fact, I've covered both my current and another property with their services.

Overall, I feel excellent recommending American Home Shield and Delta T's service to others for reliable and trustworthy home repairs.

Initially, the process to report an issue with my oven was seamless, and I found no issues with communication or professionalism during the service call. However, I did feel let down when it came to resolution. The parts needed weren't available anymore, so American Home Shield opted for a payout capped at my policy limit. This meant I would have to find an oven myself within that cap and also cover installation costs, which was disappointing and felt like a personal loss considering I'm still out the deductible.

While I find the customer service team to be admirable, easily earning a high mark at a five, the policy itself feels limiting. I've reviewed my coverage and noticed it's not aligned to my property—several items are listed that I don't even own. Due to the mix of these factors, I find myself less inclined to wholeheartedly recommend American Home Shield to others. Though they are responsive, the practical value doesn't meet my expectations, and the financial aspects tend to outweigh the service advantages.

Once the request was processed, a contractor called John Hudgins Plumbing did reach out, though it took about a week to get everything sorted, which is a bit longer than I'd have preferred. The service itself was decent; the team that came was friendly and managed to fix the problem without much fuss. However, I can't fully gauge their capabilities since it was a relatively simple job.

When it comes to American Home Shield's service, the consistency is hit or miss. While the efficiency of their online tools is commendable and pivotal in scheduling services, reaching out via phone can be a bit of a hassle—it's a process I'd avoid if possible. As for the quality of ongoing covered services, I have generally found them reliable. Coverage seems quite adequate as we've rarely encountered issues in getting claims approved, but turnaround time could certainly improve.

In terms of the service, I often find myself advising others to consider direct savings instead of relying on third-party coverage, especially if the home is quite new and less prone to issues. However, my spouse remains keen on keeping our plan, which is why we're still subscribed.

Customer service interactions were positive—I'd give them a 4 as they're consistently polite and helpful, but again, the time taken for resolutions diminishes the overall experience for me. Overall, while American Home Shield is adequate for what they promise, there's room for optimization, mainly in service speed and resolution methods.

After consulting with American Home Shield and others, I reluctantly agreed to the fee. Despite paying, nothing happened for several days, and I had to call them multiple times to get things moving. Eventually, they requested an extra $100, which I contested but ended up paying to ensure my tenants wouldn't suffer in the heat. The contractors promptly scheduled and finished the repair the next day, but the entire process was fraught with poor communication and unprofessional behavior. AHS's customer service threw some positive light — a representative I spoke with was pleasant and seemed eager to help. Nevertheless, promised callbacks never happened, leaving me dissatisfied.

Ultimately, after these exhausting experiences, I insisted they send Remy instead, and it's been a night-and-day difference. Remy was efficient, arrived prepared, and identified and repaired the issues promptly, even during a sweltering heatwave when time was of the essence. They have consistently resolved problems effectively and saved the day for me.

Should a friend or family member consider American Home Shield, I would recommend the service with cautionary advice about ensuring the right service providers are used, avoiding Beaches specifically based on my experience. I've otherwise found American Home Shield's customer service straightforward and reliable. Their online service is seamless for setting up requests, which I appreciated. While their pricing isn't the cheapest, it's reasonable for what is covered.

Moving going forward, I know I’ll be more discerning about the service partner dispatched, implementing my preference for Remy when it comes to HVAC issues.

Switching over to American Home Shield from HSA took me by surprise, primarily because the only notification I received was a hike in my monthly rate. I was initially paying $45 a month under HSA, a relationship spanning over 30 years. However, during my time handling a personal health issue and other family matters, I didn't notice the American Home Shield takeover or the increased billing. It was only later when I went to review my finances that I discovered the significant increase, which came as quite a shock. In reaction to my frustration, they did roll back the rates, albeit temporarily.

While there are areas for improvement, like the sudden price hike and some lapses in their coverage, I can't say I'm wholly dissatisfied. In situations where I've faced urgent scenarios, the company has intervened appropriately. For instance, they managed a claim during a considerable storm event fairly well considering the disruption at that time. Although there are scripted conversations over the phone, when things escalate, they do handle them with good support, both from those at the company and the manufacturer's service team they send to my home.

Despite changes in coverage since joining American Home Shield and certain communication hiccups, I mostly rate them positively. I've only encountered communication struggles with phone representatives a handful of times. In areas like fixing flood damage, they served crucial service despite widespread chaos.

People who often visit the house to repair are helpful and straightforward, translating technical language into what I can understand about my home's maintenance issues. Even though I deal with problems like faulty circuits, they attempt to make the complications understandable.

All in all, although I'm exploring possibly more affordable alternatives that meet my retired budget, my ongoing experience with American Home Shield's services and technicians has been fundamentally good when I’ve required their assistance.

One recurring issue is the significant lag in scheduling repairs, which is critical for services like AC repairs. Another concern is questionable extra charges from contractors. I've encountered unnecessary and unauthorized costs, such as supposed permits and additional components that were not needed. American Home Shield doesn't appear to monitor these charges, leaving the burden on the customer to scrutinize them.

Additionally, I've faced communication challenges with their offshore call centers. They seem more focused on securing high customer service ratings than solving the actual issues. Some agents have given misleading information, further complicating the situation. Overall, I'm frustrated with the lack of timely service and inadequate solutions. Despite paying extra fees for diagnosis visits, the initial service was incomplete. Even when requesting follow-up service, I was asked to pay again.

The reason for the call was an issue with my stove, where an orange flame was instead of a blue one. Concerned about the potential toxicity, I did some online research which suggested it could be dangerous. I also needed them to inspect my range hood. Once Steve arrived, he turned on the stove, only to say I should contact my propane company. Regarding the range hood, he mentioned a claim would be submitted, hinting it would probably get replaced.

Notably, my dissatisfaction is compounded by previous experiences with American Home Shield. I faced similar frustration when I needed a plumber, ultimately requiring me to find and pay for one myself because the company couldn’t provide one locally. Despite taking my money, they did not have the necessary coverage in my area, which was misleading and frustrating. Furthermore, communication has been a major issue, as language barriers made it nearly impossible to have a productive conversation with their customer service. I intend never to purchase another plan with them again, given the various points of inconvenience and poor service I endured.

To anyone considering a plan, my advice would be to consider alternative providers. The difficulty in communication and inefficient service makes it not worthwhile. Customer service, coverage, and online tools barely met my standards, ranging between affordability and vague service satisfaction. Overall, my experience with American Home Shield has been far from satisfactory.

The technicians dispatched by American Home Shield also present a mixed bag in terms of consistency. A recent, particularly frustrating experience involved a month-long issue with my washing machine. Multiple dispatches from different technicians failed to address the problem, ultimately resulting in a reimbursement offer. However, even that process featured confusing communication, generating unnecessary hassle and delays.

It seems that there is a disconnect between what American Home Shield communicates and the actions taken by their technicians. If they could align their internal communications and follow through on the promises made to customers, the experience would be significantly better.

Reflecting on my current experiences, I would rate my satisfaction quite low, around a 2 out of 5.

Since the service, my refrigerator has functioned smoothly without further issues. When considering the overall value of their service, I believe the cost pays for itself rather quickly each year. The customer service experience has been stellar. In terms of pricing and the ease of using their online service system, I'd give both a rating of 4 and 5 respectively.

However, my experience with the contractor left much to be desired. The technician inspected my system using an unconventional approach, quickly "fixed" the issue by replacing some corroded caps, and said that I required additional Freon, leading to extra costs. Furthermore, the technician's method of accepting payment made me uncomfortable, as he tried conducting the transaction in a language I didn't understand.

The situation worsened when, the next day, my upstairs unit stopped working. Granted, it might be coincidental, but it felt suspicious. I contacted American Home Shield again and requested a different company. They honored my request, sending a more professional company whose technician thoroughly assessed and resolved the issue without additional out-of-pocket costs. This experience significantly restored my confidence in American Home Shield.

I am highly satisfied with their responsiveness and customer service. Despite the initial setback, my overall impression has improved thanks to the seamless claim process and support from the provider. In particular, the ease of filing claims stands out as a significant advantage of being a customer.

During the visit, the technician identified the problem, but had to order parts, so a follow-up visit was required. However, they handled this promptly and everything is working great now. American Home Shield has been pretty good thus far. I'd give them a high rating for their services overall.

Finally, they sent a sears repair man named Wayne D. Sears tech gets to my house at 5:01pm. Take a look at the appliance and tells my wife he knows what's wrong with it but they couldn't repair it because the parts are no longer made. He took pictures of the front back, side and freezer as well as the fridge side. He told my wife he was going to submit his report to AHS and they would contact us with next steps. We never got a call, so I called AHS they told me sears only closed out the ticket saying no services needed.

It's now going on 4 weeks with still no resolution because Sears has never kept any of the follow up appointments, they keep forcing on us in order to decide next steps. I've even escalated to an escalation team at AHS which has done nothing except call daily to tell me they are waiting to talk to sears, but they keep getting VM or Sears AI. Today Sears canceled yet another appointment, and AHS keeps refusing to send out another contractor. I'm at a lost and don't know what to do next.

Adding to the confusion and concern, the second technician is now suggesting a "temporary fix" even though they explicitly told us in person that the unit NEEDED to be replaced. According to them, the proposed fix would be significantly more expensive and only expected to last about 30 days. The ongoing delay has deeply affected my family's well-being. I have three young children. The extreme summer heat in Arizona poses very real health risks without a working A/C. The lack of urgency and coordination on American Home Shield's end has left us feeling neglected and disrespected. This situation reflects poorly on American Home Shield's commitment to customer care and raises serious questions about internal communication and decision-making.

I kept on calling them every day, two times a day, and I told them that I wanted a second opinion. D&P Plumbing was assigned to us and they called us back saying that American Home Shield wouldn't authorize the repair because the flange was bad. D&P's rep said that he called American Home Shield, told them that that toilet had to be pried up to fix the issue, and that the flange was not bad. There was no toilet sitting there and there was a leak still going on. So how could the flange be bad if there was nothing there but a big old gaping hole? American Home Shield still kept on playing around for another four days, then finally, Melton called me and asked if I was going to be available that morning because they were coming out here. They said they've got the authorization to fix the toilet.

So that was how they resolved the issue. The process took a significant amount of my time and left us with constant inconveniences for close to two weeks without a functional system. It was exhausting and frustrating dealing with American Home Shield and the suppliers like Melton they cooperated with. Customers should rethink their options before selecting American Home Shield. What should have been a straightforward claim emphasized deficiencies in their operations and left me telling friends and family to consider alternatives for home warranty services.

In the past, I've had AC people that attempted to overcharge or suggest unnecessary repairs, but not this time. The AC guy from Pacific Coast Air was good. I would recommend.

The solution was only temporary, as my infant daughter's room—where temperatures could plummet as low as 65 degrees overnight—did not improve consistently. When Heritage returned for a second visit, they didn't even enter the house but claimed a new part was necessary. This diagnosis struck us as odd since American Home Shield wouldn't even cover the part, leaving us with an additional $550 expense. Furthermore, when another contractor—sent by American Home Shield—stepped in, they quoted an exorbitant price for the repairs, which we simply couldn't afford. Given the annual premium we pay alongside a fee for each visiting contractor, we questioned the service's worth, feeling that, ultimately, we bore much of the cost that Home Shield should have covered.

While American Home Shield has the advantage of not having to search for contractors or repair services when issues arise, it's paradoxically expensive, and the coverage seems insufficient unless dealing with minor issues. Although customer service ranks average, paying the hefty premium without substantial benefit makes me question our subscription. Overall, the service falls short of our expectations, making it hard to justify the price considering we face costs comparably high even with their supposed coverage.

When it comes to claims, my recent experience was smooth. I filed a claim online, which was handled promptly. The technicians they sent to my home were professional, and the entire process was hassle-free, which only reinforced my positive view. Based on my overall experiences with American Home Shield, I would happily recommend their services to others.

The claims process was seamless, using their app to schedule the service, and things were sorted out the next day after I filed the claim. Continental Air Conditioning and Heating, the assigned company, sent out a technician who was very professional. He quickly diagnosed the problem and fixed it without any delays. Since utilizing the service, everything with the AC has been running perfectly, and I've had no further issues.

A couple of weeks ago, I found American Home Shield's customer service to be quite frustrating. There was a miscommunication regarding a payment with a garage repairman, leading to a double charge on my end. Trying to get reimbursed proved to be a prolonged hassle as I felt I was being run in circles between American Home Shield and their provider, culminating in a tedious back-and-forth with my bank, which dragged out longer than it should have.

The technicians who've come to my home have been professional and knowledgeable, so I have no complaints there. The issue was mainly with the communication and clarity on my billing discrepancy. When I tried to get my issue resolved over the phone, it felt lost in translation, leading to a frustrating experience with their customer service team.

While they have potential, to make my experience better, I believe American Home Shield could improve their refund process and ensure that their customer service reps understand and address specific issues clearly. Thankfully, after some time, the issue was sorted, but not without considerable effort and shared dissatisfaction with fellow customers who also canceled their plans for similar reasons.

In terms of customer service and timeliness, I'd say American Home Shield performed exceptionally well, offering a smooth experience from start to finish. However, when it comes to pricing, I must admit I'm a bit dissatisfied. Despite some areas of concern, the overall experience left a positive impression, especially with how they handled the service aspect.

The contractors from Nussbaumer Plumbing were professional—soliciting whether to put plastic coverings over their shoes was appreciated. They examined the bathtub and identified potential leak causes yet found nothing to repair at that moment.

However, I called the home warranty company first since they were not forthcoming with details about the contractor. While everything was resolved timely, I still perceive an unresolved issue they may have overlooked, which slightly dampened my otherwise positive experience.

My feedback primarily revolves around costs. The increasing expenses are something I find troubling. Furthermore, I believe the $50 service fee shouldn’t be taken until the service is complete. Nonetheless, knowing that my home's items are generally under warranty provides some reassurance.

Their customer service was solid, warranting a four-star rating in my opinion, but coverage aspects fell a bit short at three stars, and price-wise, I'd only give a one-star due to how it's become a bit high.

I'd tell others that American Home Shield covers my home warranty, but also advise considering the rising costs you might encounter. Following the plumbing repairs, everything seems fine, though I’ve experienced a single clogging incident post-service.

Overall, while my experience with American Home Shield has had positive aspects, increasing service fees and communication factors have left me contemplating alternative options for comprehensive protection at a more reasonable cost.

The service provided was smooth. As far as improvements go, I had some difficulty accessing alternative options through the mobile app. Although they were accessible via email and online, it was unclear on the app. Aside from this minor issue, I found their service straightforward.

I've also dealt with their technicians giving conflicting information, such as claiming a brand new unit needed replacement merely two years after purchase. Their reasoning was flawed, and the inconsistencies in their explanations were frustrating. There's a pattern where units are deemed too old, yet their warranty fails when service or cost is to be covered by the company.

Garbage disposal installations also went wrong, causing damage to my cabinetry with a cut-out of the kitchen cabinet bottom, leaving an unsightly gap. My dealings with AC repairs were another headache. I ended up paying twice for the same unresolved issue until a reputable AC company confirmed improper installation. American Home Shield's vendors repeatedly missed diagnosing and resolving issues accurately while increasing costs, forcing me to resort to private services for effective solutions.

The customer service experience was equally unpleasant. My conversations initially focused on requesting managerial oversight, only to learn that staff was unavailable, furthering my frustration. The company seems absent of a robust tracking mechanism and feedback loop to assess vendor performance accurately. They consistently utilize poorly rated vendors, which is substantiated by feedback from other dissatisfied customers on platforms I frequent.

Considering American Home Shield initially promised reliable services, my continued experience of service rejections was disappointing. My husband and I were aware of their reputation; however, the situation warranted direct first-hand assessment. Issues such as lack of customer support and naïve reassurance to validate vendor competence—without empirical assessment—are rampant.

Aside from issues, I've had one positive encounter. A technician working on my washer and dryer was notably professional and qualified. However, these instances are isolated and do not positively tip an otherwise overwhelmingly negative customer experience.

Ultimately, I rated my experience as extremely poor, as American Home Shield failed to meet my expectations on several occasions. To categorically ensure client navigation of similar struggles, they should prioritize corrective vendor measures while establishing communication channels furnishing direct consumer-veracity.

The technician who came over was incredibly helpful. Even though there was ice inside the AC pipes, he went above and beyond to remove it and identify the leak manually. He was dedicated and resolved the issue the very same day, despite the challenges.

While the technician informed me that I might eventually need a new AC unit, potentially beyond repair, my warranty might cover that if it gets to that point. Submitting claims with American Home Shield has been smooth for me; this was my third claim, and they've consistently provided reliable service each time.

Overall, my experiences with American Home Shield have been positive. They have addressed my needs efficiently, and I'd rate their service highly.

However, one significant point of improvement for American Home Shield would be their service fee structure. I would prefer if there was no separate fee for a technician visit beyond the regular monthly policy payment.

I was taken aback by the potential out-of-pocket expenses since I expected my policy with American Home Shield to cover these costs. This lack of clarity in their coverage led me to seek an alternative. I found another contractor through a referral who offered a significantly more affordable repair service. With their help, my AC is now working fine.

Moving forward, American Home Shield could improve by providing clearer details regarding policy coverage to avoid such misunderstandings. Despite the technician's professional demeanor, the need for more upfront communication on what my policy includes left me dissatisfied. Overall, I would rate my experience a 3 out of 5, as the lack of transparency in coverage was a major downside.

I told the company it's frustrating because even though I faithfully pay $88.16 monthly, the service I received has been less than desirable, especially from these outsourced technicians. I recommended to them that they should vet their contractors better, ensuring they're capable of delivering good service to customers.

Having to use a laundromat when I have appliances at home is disappointing. Additionally, there's a significant language barrier when they outsource customer service internationally, which hampers communication. These two aspects need serious attention for improvement.

On the other hand, I've encountered an ongoing issue with my dryer. It has been an exhausting process, taking over five weeks without a resolution in sight. I contacted AHS about this, and only last week did they inform me that parts were finally being ordered. The delay has been inconvenient since my dryer is a crucial appliance for my household needs.

Overall, I would rate my experience with American Home Shield highly, mostly because their reps were helpful and managed to set things up quickly when contacted.

I've been with American Home Shield for almost two years now, having renewed my plan towards the end of last year. I'd recommend them due to the smooth and helpful service I received.

Despite paying for this policy for six years, I found myself having to additionally cover unexpected costs. With the water heater replacement, I ended up incurring an extra $1,000 for new pipes and other essential components. Considering the monthly premiums I’ve been paying, my expectations were not met as I felt that these should have been covered.

While I appreciated the work of ARM Mechanicals, who did perform well in their tasks, the whole situation with the extra costs was quite frustrating. The price for this policy seemed steep given that they did not cover critical parts of the service. The lack of transparency regarding costs added to my dissatisfaction—the receipt didn’t even specify the water heater’s price. Overall, my experience with American Home Shield was unsatisfactory, and I am planning to cancel my policy as a result.

Having been with American Home Shield for nearly 12 years, I always recommend their services to my real estate clients. The few times I encountered less-than-stellar technicians, AHS rectified the situations promptly. I've built good relationships with their vendors and find the app incredibly user-friendly. My loyalty persists despite other services like Armadillo being cheaper, simply because I've consistently received great service. I'm satisfied and plan to continue relying on AHS for my home warranty needs.

They sent out a company called Fix it Now Heating and Cooling. I received their contact information ahead of time, which made it easier to prepare for the visit. The interaction with the contractors was great; they were efficient and professional in their service.

Overall, I find American Home Shield to be a solid company with good service.

There was a minor delay in response from the service provider since the problem arose over a weekend. However, they did contact us late Monday. While I acknowledge the delay was partly due to timing, it could be seen as a typical hiccup for weekend services.

Despite the overall positive experience, my main concern is American Home Shield's lack of coverage for septic-related issues. It often feels like any sewer-related problem is instantly dismissed as septic-related, which they don't cover. This situation made me give a rating of four stars instead of five.

I've had American Home Shield's Gold Plan for quite some time and I've found it lacking in coverage. It barely covers essentials; for example, only $10 for Freon when it costs around $100 per pound. Given this, I’m considering switching to another company as paying an outside technician might be more beneficial. American Home Shield's customer service is easy to reach, but resolving issues hasn't been satisfying. I would advise friends or family to consider other options first.

The technician who arrived was quite knowledgeable and seemed well-informed regarding the issues at hand. Although he needed to visit three times to rectify the problem, it appeared to be more about the vent thing coming apart. I'm pleased to report that post-repair, the AC is functioning well.

Previously, I've also utilized American Home Shield's services for my refrigerator and heat pump. Their service has been reliable, and I'd likely express a positive view of their efforts. Sharing this feedback with American Home Shield would hopefully encourage them to maintain their standard of service and extend it to others in need. Overall, I'm content with my decision to opt for their services.

I've been quite happy with AHS's quick response whenever service is needed. The main concern I have is the pricing; the cost just keeps climbing year after year, which makes me consider canceling sometimes. But overall, I find AHS to be a good company that genuinely helps when needed.

My experience with American Home Shield has been positive overall. They’re adept at sending the necessary help and information whenever it's needed.

A contractor from Sears came out to address the ice maker problem, and the interaction was perfectly fine. Now, the appliance is working as expected, and I'm pleased with the outcome.

I've been using American Home Shield for years, and their service continues to satisfy my needs.

Reaching out to American Home Shield for assistance was seamless; I used the automated phone system to set up my claim. My husband was present when the technician from York Mechanical inspected the unit. Although there were no problems identified with the air conditioning, it started cooling adequately after the visit.

When rating my experience with American Home Shield, I'd confidently give it a high rating as they were prompt in dispatching someone to resolve the issue. Their customer service has consistently been excellent. As for their online systems, I've also found them efficient when needed. I would recommend American Home Shield for their reliable service and responsiveness.

The plumber's visit was quick, less than three minutes on site. What stood out to me was their prompt and efficient service during this visit. I would rate my experience as a 5-star interaction.

Instead of replacing the microwave, American Home Shield sent another technician who promised a solution, yet he arrived ill-prepared without the necessary parts. I'm left with a non-functional microwave and a dismantled cabinet, lingering in this unresolved state for over a month. Communication with American Home Shield is an uphill battle, compounded by customer service located overseas in the Philippines with challenging language barriers. My repeated attempts to escalate the situation to a supervisor have been met with silence, despite waiting for days.

Despite these challenges, American Home Shield attempted to resolve the situation. This has been going on since June 16th and they struggled to find alternate service providers, but eventually managed to schedule another service call. Although it took some time, this was due to the busy schedules of local contractors.

For their website, I found it moderately easy to use to request services, giving it a 3 out of 5 in terms of navigation. In terms of value, considering the costs involved, I'd rate American Home Shield a solid 4. After spending six months with them, I advise others to thoroughly assess whether such a service is the right fit for their needs. While the provider they sent was lacking, American Home Shield did try to make amends.

American Home Shield's follow-up and communication have consistently been impressive. Any time I contemplate canceling the service, I reconsider due to the peace of mind they provide. While the service fees have increased over the years, their coverage and reliability make it worthwhile. I've recommended them to several family members, as having that security is invaluable.

Overall, I hold American Home Shield in high regard. The pricing aspect has seen some increases, which I find understandable given current economic conditions, yet it's still deserving of a top rating due to the overall value provided to me.

I've used the contractor before, Reliable Plumbing, and as usual, they were great; there’s a standard in this area, and they certainly met it. The interaction and quality of their work were fine. After their visit, everything has been running smoothly.

Overall, I would enthusiastically recommend their services to friends and family.

I’ve had good experiences overall with AHS, and I'd recommend them to friends and family. Their online website was also user-friendly, and setting up service requests through it was quite straightforward.

Pricing is another slight issue, as I would prefer the service call fee to be a bit lower, perhaps around the $125 mark. Despite this, the convenience of having a technician assigned to resolve issues without needing to search for one myself is valuable. When they checked my air conditioning, it turned out to be slightly low on gas, but no significant repairs were necessary, as it’s an older system. Since then, the system seems to be running smoother.

Selecting a new appointment was a hassle too, especially over the 4th of July weekend. Automated messages were no help, as I didn’t want to mess up the original appointment timing for July 7th. When trying to resolve it, I spent an hour getting transferred and frustrated over the phone because there were no operators on the holiday. Ultimately, I had to rely on my customer service experience with my home warranty company instead.

Despite my 8-year relationship with American Home Shield, always paying annually like clockwork, this situation turned problematic without signs of resolution. Currently, I'm left without a functioning dryer and dubious as to whether they'll make it on the next appointed date.

Unfortunately, my present experience doesn't match my initial positive story, making it unlikely I'd recommend them again. It's odd since a few neighbors chose their service based on my earlier accolades. Similarly, the service price doesn't sit well today, given I've only used it rarely despite an annual $700+ fee.

If asked to rate their customer and service on a 5-star scale, I'd leave them with a reluctant one-star rating, based on enduring long waits for no shows and subsequent disappointment.

The one time a technician did visit for the pool issue, the experience with them personally was fine—they did their job well. However, I believe American Home Shield can improve by making technicians available on weekends and covering incidents like power surges.

Overall, my interactions have not convinced me of the service's value, and I would rate my experience with American Home Shield a 2 out of 5.

Regarding American Home Shield, I've found their approach to addressing the initial step of sending a plumber to be satisfactory. For now, I'm waiting for someone to inspect the HVAC unit to ensure everything is resolved. Based on my experience, I’m quite happy with the service provided under the home warranty.

From a customer service perspective, my interactions with American Home Shield left a lot to be desired. I didn’t find much satisfaction in how the situation was handled. I tried to set up my service request online but found the website a bit perplexing and difficult to navigate, as there weren’t many options applicable to my issue. Although there was a section to provide detailed comments, it seemed those were overlooked, prompting a less than stellar rating from me.

In reflection, paying $100 for a service that didn't resolve my problem felt fruitless, as the actual contract for the service wasn't part of an additional out-of-pocket payment. Overall, my rating of the service from American Home Shield from this interaction stands at a low point, considering the lack of resolution and communication hurdles. The initial inclusion of their service in my home purchase package hasn't translated into a seamless or particularly helpful experience.

Multiple subsequent visits by the technicians involved numerous guesses and part replacements, yet the machine continued to malfunction. Their solutions were often temporary, with explanations like "sometimes they don't last long," which I found unconvincing. Eventually, the technician put an old part back on the machine, which confused me further as it seemed counterproductive.

Throughout this ordeal, I've had technicians come to my home about four times in less than a year, only to face ongoing issues. During one instance, the hose was improperly reattached, leading to flooding in my home—a situation that exacerbated my disappointment.

American Home Shield was of little help, as they insisted on sticking with their contracted service providers despite the recurring problems. Their lack of responsiveness and concession to their contractors was disappointing. Given the money I've contributed in monthly fees, I felt I could have purchased multiple washing machines by now.

Ultimately, I chose to cancel my contract with American Home Shield. If a friend or family member were to ask for my recommendation regarding their service, I’d have to advise against it based on my experiences. Overall, my repeated attempts to have a functional washing machine and reliable customer service left me extremely dissatisfied.

However, one area that could be improved is the service fee policy. I had an appointment in April but wasn’t using my AC much due to the weather. When I needed the service again in July, American Home Shield charged me a new fee because it was over 30 days. I feel there should be some exceptions for scenarios where the unit hasn't been used but the issue is the same.

Overall, aside from that policy adjustment, I'm quite satisfied with the service provided by American Home Shield. I would rate their overall service highly and am willing to let them share this feedback.

The second technician took time to check the unit, especially in the attic, and showed me pictures of the components. He pointed out that it was more likely related to normal wear and tear, given the age of the unit, rather than being caused by an external factor like a lightning strike. Despite this second evaluation, my claim was not approved, which was disappointing.

I've been with American Home Shield for about three years now. They handled a previous issue with my hot water heater quite effectively, and that was the only truly satisfactory experience I had with them. Normally, I would expect my premiums to cover normal aging issues like wear and tear, but that hasn’t consistently been the case. Their response and customer service are excellent—they are quick to send someone out—but the quality and conclusions of some partner technicians can be lacking.

If asked, I'd probably rate my experience a 2 out of 5, considering how quickly they act on requests and provide support. However, the quality of some of their service partners affected my satisfaction. Therefore, if a friend or family member were considering American Home Shield, I'd advise them to gather as much knowledge and documentation about their home appliances as possible, just to ensure they have solid ground when filing claims.

Despite the visit, my furnace issue remained unresolved, prompting me to submit another claim for the water heater, suspecting it might be related to my furnace troubles. I've now received an estimate and am waiting for American Home Shield to send the hot water heater to the technician. However, if the problem with the furnace persists after this, I'll likely need to file another claim for the steam boiler under HVAC.

I've noticed some areas for improvement with American Home Shield. Initially, I had an extended phone call with a representative before purchasing the service—yet there was inconsistency in information regarding coverage limits. When the Stellar technician arrived, I was told coverage was capped at $1,500, contrasting with the up-to-$5,000 coverage under the platinum plan that I believed I had. It took numerous phone calls to clarify this.

Customer service was helpful when I called for understanding, but I feel policy transparency could inhibit unnecessary confusion. Current delays are another issue, as I'm told replacing the water heater could extend up to a month. Such timelines are concerning, especially with potential future emergencies like HVAC failure.

Therefore, considering the communication gaps and service timelines, I currently rate my experience as 3 out of 5, signifying I'm moderately satisfied but believe there's room for improvement.

Setting up my request with American Home Shield was a breeze. I used their online service through a provided hyperlink, and it took just about 30 seconds. Once the request was made, the turnaround time was quite swift. Even though it took a week for the plumbing company to arrive, American Home Shield set everything up by the next day.

While I would rate the American Home Shield service highly, maybe a 5 in terms of overall experience, I'd say the customer service was a 4. This is primarily because I didn't have direct interaction with a person, but I appreciated the confirmation texts.

The ease of using the online service deserves a 5, though I'd suggest the availability of a dedicated app for easier access since I have to dig through my emails to find the hyperlink every time.

I had one small gripe initially. It wasn't evident I could put multiple items on a single service ticket for the same issue. This small oversight led to some confusion and disappointment early on. That being said, my overall impression remains positive, and addressing these small issues could make the experience even better.

American Home Shield brought in Exmore to address the issue. Collaborating with them was seamless, and once the necessary parts arrived, the repair was swift, restoring our washer to almost new condition. However, when seeking help, I found myself needing to negotiate for a second opinion. It raised questions about whether maintaining this service was still beneficial.

In past interactions, the pricing was justifiable. Yet, with recent increases, along with covering the difference in claims personally, I began to reassess. I noted that certain items like water softeners aren't covered, causing further concern when ours malfunctioned. This resulted in additional hurdles with our insurance.

Despite these challenges, the repairs were successful, and I remain cautious about using warning shields too freely to avoid high fees. I believe the pricing structure and claim approvals could benefit from revisions, considering factors like normal wear and tear. Essentially, while I've noted some flaws, I've consistently found American Home Shield's customer service and repairs to warrant a rating of roughly 4 out of 5.

To arrange the service, I contacted American Home Shield over the phone, where I encountered a polite representative who personally handled my request. Though there were delays in getting full resolution, the second representative who handled my follow-up call was excellent—he came back swiftly and fixed the problem.

American Home Shield did their part by contracting the job out in a timely fashion, so I’d rate them positively. However, as someone living alone and recently moved into a new home, I needed guidance just in case of an emergency about shut-off valves or similar components. I requested this from A-1 Affordable Plumbing, but unfortunately, the service person declined to assist. This lack of support made the overall experience with them less than satisfactory.

In summary, while I felt American Home Shield handled their responsibilities efficiently, my experience with A-1 Affordable Plumbing left something to be desired due to insufficient assistance and service.

While they were prompt in fixing a plumbing issue in the basement before, I found the handling of the roof situation deeply disappointing. I had to cancel my contract after a year because I felt undermined and left with an unresolved problem. The refusal to cover the roof repair, despite the contractor's words, truly upset me. I wouldn't recommend them based on this experience because it became clear that Mother Nature was being unfairly blamed, preventing me from getting the needed service.

It wasn't just J&L Plumbing that gave me issues; American Home Shield also disappointed me. I had clearly explained my problem to them and verified if it was covered under their service, to which they initially said yes. However, after further calls where I even spoke to two supervisors, I was informed they would not cover the necessary work after all.

While their phone representatives were friendly, it seemed to me they were not clearly trained on coverage details, often providing inconsistent or unclear information. On a scale of 1 to 5, I would rate my overall experience with American Home Shield as a 1. For the friendliness of their representatives, I'd give it a 3, though, and would stand therefore on the unsatisfied end regarding the effectiveness of their customer service.

The technician was excellent and effectively dealt with the issue in a single visit. However, after testing the system following the repair, I noticed it wasn't blowing cold air. I suspect it might need additional coolant, but I haven't made a follow-up request for that yet.

Overall, my experience with American Home Shield has been positive, and there's nothing that I feel needs improvement at this moment. I'm satisfied with the service, which I would rate highly.

I've been protected with American Home Shield for nearly nine years, but one downside is the significant increase in the monthly cost over time. It started at $37 and has shot up to $137, which I feel is excessive as we hardly put in claims. Nevertheless, I appreciate the comfort they provide, knowing major repairs are covered. Despite the occasional delay in service for some issues, overall, they’ve replaced many significant appliances for us.

If I were to recommend them, I'd say they're beneficial, but I’d advise keeping a close watch on costs and seeking deals. Just keep in mind to check the fees you're being billed, which is a major concern I have with them.

Original Review: If you’re looking for a dependable home appliance protection this is NOT your company!!! Been waiting for my refrigerator to be fixed for over a month now and still no date for parts to complete repair. To top it off had to buy another smaller refrigerator in the mean time to keep my wife’s medicine. Totally unacceptable!!!

However, I have mixed feelings about American Home Shield overall. While I find them necessary and reliable in some aspects, their subscription prices have consistently increased each year, and the process of getting repairs can be quite cumbersome. But I've noticed there's limited competition in this arena, which keeps me as a customer despite these concerns.

Overall, while my AC is functioning well now, the initial confusion with the claim slightly tainted my experience. On a scale from one to five, with five being the best, I would rate my experience a three due to the miscommunication and the need for follow-up visits.

Having been under their coverage for up to six months now, my experience has been excellent. I would recommend American Home Shield without hesitation. This was my first time using such a service, and it turned out to be the right decision, providing peace of mind when I needed it most.

My overall experience with their customer service and the coverage they provided was superb.

On the other hand, when I had issues with my electrical sockets, a different technician named Mr. Richard, provided excellent service. He efficiently handled the situation, which was quite a relief given my previous experience.

Overall, my encounters with American Home Shield have been mixed. While I've received good service from some technicians, the communication and efficiency, in resolving issues and advocating on behalf of their customers, leave much to be desired.

Moreover, American Home Shield’s efforts to send another contractor from afar were impractical and did not suit my preference for local service. Furthermore, they appeared to have trouble finding nearby contractors, which extended this ordeal. Similar troubles arose previously when addressing a refrigerator issue and a company acquaintance even cautioned against them, indicating payment problems as potential barriers for contractors engaging with American Home Shield. Overall, their service has room for improvement, particularly in local contractor engagement and thorough, timely communication.

As a homeowner with aging appliances and a large family, including five kids and two grandbabies, having a home warranty with AHS has been a blessing. Even though I'm living in a rural area where finding technicians for certain things can be challenging, AHS has been accommodating. They allow us to find our own technicians, which works well.

The contract has been worth it for me, paying around $100 a month. It's been an affordable solution, especially given that pulling out $15,000 for a new air conditioner is out of the question for us.

I would recommend AHS. The service has been great, and I’ll continue relying on American Home Shield for the peace of mind it provides.

My other claim was for a blockage in my main pipe. The assigned technician falsely claimed there was no access to the main plumbing, which was clearly accessible outside. Even my five-year-old granddaughter can find it. Due to this misinformation, I had to take my family to a hotel for several days, incurring significant expenses. I called customer service again and they stood by the report of the contract guy that he didn't have no access to the main plumbing. One of the managers said that I could ask a second opinion, but I needed to pay again. In the end, I called a company who came and did everything. I spent $711, but it was done in three hours. All in all, I would like to cancel my contract with American Home Shield. They only collect my money from my bank, which they take it automatically, but when it's time to perform a service to help the customer, they're like ghosts, nowhere to be found.

Other than that, American Home Shield made improvements to their service compared to past experiences where I faced challenges with their service, particularly with my air conditioning. Even now, my air conditioner isn't cooling properly, and I'm running fans to compensate, which makes me concerned me about future utility costs. The tech they assigned did nothing. He was supposed to say something wrong with the hose and American Home Shield said that the repair was been approved for the hose. But he had not contacted me back.

I also had some difficulties regarding American Home Shield's coverage pricing. At one point, I let them go because I couldn't afford the heightened prices. The initial response from customer service was considerably colder and unyielding regarding this issue. But upon re-contacting them, I managed to find a representative willing to negotiate a rate within my budget, yet preserving my previous coverage. Challenges with pricing also affected my sister, leading her to drop their service. Despite all of this, I'm still gravitating toward American Home Shield because of my history with them. When I first got them, they were great.

Recently, we needed to address an issue with our washing machine, which seemed to trick everyone, including the techs who first showed up to tackle the issue. Initially, the service team thought a couple of minor part replacements would solve the problem. However, even after installing these parts, the washer was still malfunctioning. The team diagnosed that it could be a bearing issue. They ordered the part and returned within a week to replace it, taking apart the entire machine and trying their best. The people who came out to work on the washer were friendly and they walked us through every step that they were doing. Despite their hard work, it was soon clear that the fix wasn't enough. Realizing the complexity of the problem, they reached out to higher-ups, setting the stage for a possible replacement.

During this ordeal, we heard from both the tech service and American Home Shield promptly, resolving everything swiftly. In just a few days, American Home Shield presented us with numerous washer options, alongside a potential cash payout. We independently chose an energy-efficient model, even opting to pay a bit more out of pocket for added features. The installation was seamless, handled by a team whose professionalism exceeded expectations.

This was my first repair experience with American Home Shield since moving into my home in January, and their handling of the situation felt like they were cutting corners. Once the right technician arrived, he fixed the issue, and thankfully, everything works smoothly now. However, I won't hesitate to call if problems arise again. While I appreciate the resolved issue, the process could have been better handled to avoid the overextended wait without air conditioning. Also, communication with one of the companies American Home Shield contracted was poor; they responded only through texts and removed me from their schedule due to the warranty claim. The experience has taught me that selecting qualified technicians from the start is crucial to prevent such prolonged discomfort.

Unfortunately, this isn't the first troubling experience I've had with American Home Shield. Months earlier, a similar pattern unfolded when our refrigerator broke and took an excessively long time to replace, only resolved quickly after involving local media. We also faced another incident with inadequate vetting of technicians. An inexperienced plumber working on our toilet, supposedly fixed but still requiring replacement, left us without essential facilities for days. Each delay has come with further frustration and practical difficulties, especially given elderly and restricted mobility family members at home.

The repeated pattern here is that American Home Shield stalls on decisive actions until outages become full-blown emergencies. While understanding that replacements take time, waiting weeks or months in cases of critical home essentials simply isn't viable nor responsible from a service perspective. There’s a substantial additional financial and emotional burden from not just unresolved services, but also needing extra interim solutions— like purchasing separate AC units and fans. Some of the technicians have shown kindness and professionalism through regular communication and efforts to expedite our cases when able. Yet, when weighing up the continuous disappointments, cancelling the warranty crossed our minds several times.

When it comes to the technicians, experiences have varied. I had a positive interaction with a technician from Express who was very knowledgeable. However, there was an instance with my plumbing where the technician made the situation less than ideal, seeming dishonest at times. I ended up resolving the issue myself at my own expense.

In terms of overall satisfaction, I would recommend American Home Shield to others, something I have already done.

Initially, I faced multiple cancellations and scheduling issues. The contractor missed appointments a couple of times; once, they even arrived but left without ringing the doorbell. Ultimately, the repair took a couple of weeks to complete. This lack of reliability was quite frustrating.

Having held coverage for about three years since purchasing my house, I find American Home Shield generally convenient. However, a significant drawback is not being able to choose my contractor. I'm usually assigned the least costly option, which often doesn't equate to the best quality.

To sum up, submitting a claim is straightforward, but the service could improve in terms of contractor choice and timeliness. It feels like repairs take longer because the contractors aren't always ready to address issues on site. Overall, while the convenience of coverage is appreciated, the service experience could use some enhancement.

On the flip side, I’ve had positive experiences too. When my oven needed attention, the technician was professional and did a great job, saving me significant costs. The air conditioning service was another good experience, though it took some effort as initially another technician suggested expensive replacements which I discovered weren’t necessary after seeking another opinion through American Home Shield.

Over the years, having been with American Home Shield for over a decade, I have found that dealing with customer service can be challenging due to communication barriers with operators based overseas, affecting the overall quality of service. They often maintain repairs without considering replacement, striving to patch up older items.

While I value the cost benefits American Home Shield provides in fixing lower-price fixtures, my overall sentiment is average due to my mixed experiences. For me personally, the service lands around a three-star rating. I know if we tackle just one major fix in a year it often justifies the membership. However, my husband might not share this viewpoint as favorably.

There's a pattern with the service that's irksome. They often take two to three weeks just to resolve a problem, which isn't feasible for us. Last year, we had an AC unit issue during the Texas summer. Facing a lengthy wait with no air conditioning, I had to deal with it myself. Although I tried using their website, which I find fairly navigable, the overall customer service and response times remain a persistent issue. These challenges might soon lead me to cancel their services.

The contractor was efficient, managing to fix the plumbing issue quickly—within about 30 minutes—which was a pleasant surprise as it wasn't a complicated problem.

Getting American Home Shield is beneficial for homeowners because it helps mitigate repair costs. I've consistently found their customer service to be excellent, warranting a full positive rating in my eyes.

Even though their price goes up yearly, I understand it's a part of the broader economic landscape and still consider it reasonable.

Having been with American Home Shield for about five years, I'm grateful for their dependable service and would certainly recommend them.

Upon our decision to move into this house, we initially accepted a complimentary one-year American Home Shield contract provided through our real estate agreement. A previous lightning strike caused significant damage to our air conditioning unit two years ago, but we navigated through that repair reasonably well. This led us to renew our contract, taking a retired decision not to personally handle future issues.

Reflecting on my service with American Home Shield, I'd unfortunately rate every aspect of my experience with them as lacking. The customer service fell short of expectations, warranty coverage yielded minimal benefit, and recently, I noticed an uncalled price hike in our monthly service contract that wasn't communicated. I currently demand a complete replacement of my malfunctioning oven, possibly contemplating the cancellation, as I've invested too much time and money on the principle of getting this resolved. If addressed, that might be the point of considering this ordeal settled.

The response from American Home Shield has been almost nonexistent; no one has contacted me about the delay. Despite the technician's visit being positive initially, the lack of follow-up has naturally dampened my overall impression.

On the positive side, I appreciate that American Home Shield provides coverage for appliances, requiring just a service fee for repairs. It’s reassuring knowing that technical issues can be addressed by professionals.

In terms of service aspects, customer service deserves a solid score, while the coverage is decent. The pricing seems somewhat average in comparison to expectations.

I've used Affordable Appliance Repair a few times already, and their promptness and courtesy leave a lasting impression. I’d give them a high mark because of their professionalism and the ease of the process.

Connecting with American Home Shield's customer service is generally simple, as I prefer speaking to someone directly rather than using the app. The speed of service is commendable; getting a technician typically takes about two to three days, and earlier in emergencies. I have had few issues with their service in the past and have recommended them to friends. The coverage and price are rated highly due to the economical offering they provide, especially in the current economic climate. However, the website could use some enhancement for ease of navigation to improve user experience.

Overall, my satisfaction with American Home Shield remains high, thanks to their reliability and customer-focused approach.

When it comes to processing claims, I find using the phone much easier than their online tools. Although reaching someone can sometimes take time, I prefer speaking with a live person. The process was very straightforward, and it took about a week for a follow-up visit, considering it wasn’t an urgent issue like broken air conditioning.

While I have positive regard for the necessity of a home warranty, I sometimes feel the costs are high compared to other companies, especially since we don't need comprehensive coverage—rather just specific essentials like HVAC and major appliances. So, we've been exploring other options as our home is still relatively new. Overall, my experience with American Home Shield has been satisfactory, especially commendable for the customer service aspect, but there are considerations about pricing and coverage that I’m assessing.

Our latest hiccup involved an air conditioning issue. Back in May, it stopped cooling, so I requested service. The first technician came unprepared and misdiagnosed it as a blower wheel issue when, in fact, the actual problem stemmed elsewhere. We ended up with poorly executed work involving paying for what was essentially an unnecessary service, only to have the same issue repeat itself a few days later. American Home Shield initially denied covering the recurrent problem because reportedly, the replaced part didn't pertain directly to the air conditioner.

After some back-and-forth, they agreed to a second opinion. This time, a different company came and promptly identified improper wiring as the actual problem. Five minutes into the repair, it was fixed and the ongoing complications had finally been resolved.

Because of this quagmire, we spent nearly six weeks without air conditioning amidst mishandling due to initial incompetence and miscommunication. In the end, although American Home Shield did accommodate by sending the second company and correcting the issue, requiring exhaustive effort on our part was somewhat frustrating.

I'd give American Home Shield a middle-ground rating. They can effectively solve issues but need to make communication clearer and their reporting more transparent, in order to prevent such drawn-out ordeals.

While the AC service went smoothly, my experience with American Home Shield wasn't all positive. I ran into a significant issue with my refrigerator. It was quite a challenging time, and it took threatening to cancel the service to finally get the issue resolved.

Overall, considering both experiences, I would rate the home warranty service highly.

Overall, American Home Shield provides me with exemplary service by responding to my urgent needs promptly, all while maintaining reasonable rates without unexpectedly hiking up premiums. Given their consistent reliability, I’m quite satisfied with their service.

While we've enjoyed the coverage, such as commendable work by contractors in the past, I am frustrated by the $100 service fee, especially now that there are companies offering similar coverages without any service fee. I also learned a few years ago that they no longer cover a water softener, which was disappointing. These factors have me considering other options.

For someone considering American Home Shield, I'd advise shopping around for a good balance of coverage and costs. Our customer service experience hasn't been ideal; the system requires them to call you back instead of getting immediate assistance, which can be troublesome. Furthermore, the representatives often have strong accents, making communication a bit challenging, though they are helpful once contact is established.

In terms of pricing, I'd rate them a '2', as the prices have risen, and service calls now cost $100. Coverage deserves a mention as, while broad, it fell short on certain items like the water softener.

Despite this challenge, I've also had a positive experience with American Home Shield when they repaired the ice maker in my fridge. They managed to fix it without needing to replace any components, which was a relief.

I've been using their services since August and so far, the experience has been mostly satisfactory. I handle everything online, and I find the process straightforward and easy to navigate. It's a bit frustrating with the costs involved—like the $100 deductible on top of other payments—but overall, I'm relatively satisfied with the service American Home Shield provides.

The customer service experience was satisfactory. There weren't any notable issues throughout the process of submitting my claim.

Overall, based on my experience, I'd rate them highly. The process was smooth, and there isn’t much that comes to mind that I would suggest for improvement.

I called to try to change the vendor. The wait time just to talk to an agent at AHS is 30 minutes forced to leave my number for call back - waiting to see if I actually get a call back. The chat feature is disabled due to high volume - I can see why. You are better off banking your premium and paying repairs out of pocket. I could buy a washing machine five times over for what I have paid AHS.

Neither AHS nor the contractors care about the customer's well-being. American Home Shield refuses to escalate the AC repair to a replacement since it hasn't received a report yet from United Air Temp stating they cannot get the part. United Air Temp won't escalate because they are not authorized to do so. United Air Temp states that the compressor is defective, there is a leak, and a breaker issue is present. AHS has me now waiting on an electrician. The company they assigned says they don't have availability for the next 2 weeks. When I call AHS, they say my words don't mean anything; they will need to reach out to the electrician. Which they say they will do, but won't. I have been thrown into this endless loop between AHS and the contractors with no solution in sight. Meanwhile, my family is suffering. The warranty company is not fulfilling its obligation. It is already unreasonable to have to wait several weeks during midsummer without AC.

Setting up the request was straightforward, which I found quite convenient. Their service has been commendable, and I would describe my overall experience with American Home Shield as great.

In terms of value, the price seemed reasonable for the service offered, meeting my expectations without surpassing them. Overall, it's been a positive encounter with American Home Shield, leaving me quite satisfied with the decision to use their services.

I've had their services for around three years, and I must say my satisfaction is drifting lower. The claim process has been a bit of a headache. The fee for each service visit has increased to about $100, and I’ve found myself frustrated multiple times when the technician visits only to inform me that the issue isn't covered. This happened around three or four times, resulting in expenses without any resolution. Each time, I've paid the $100 only to learn nothing was covered, culminating in unnecessary expenses on top of my monthly premium. My frustration made me contemplate canceling the policy, though my wife encouraged us to keep it running until the end of the year.

Based on my current experience, I'd rate American Home Shield rather poorly. If I were to score them, I'd give them a 1 out of 5. Despite a few positive interactions, my overall experience with American Home Shield hasn't been pleasant.

However, my issue arose with American Home Shield regarding their payment process. When my air conditioning failed on a Sunday night, I contacted them, and everything initially seemed fine. They scheduled a contractor through Extreme Heating and Air promptly, which I appreciated.

The challenge began when I needed to change my payment method. My initial payment was set to my debit card, but I later requested to switch it to my sister-in-law's card to avoid an overdraft. Though a representative assured me the change was made, my debit card was mistakenly charged, leading to obstacles in contacting American Home Shield to resolve this. Attempts to correct the situation weren't satisfactory, as I was told a request for service locked the payment method.

Despite explaining the situation and prompting them to listen to recorded calls where they confirmed the change, and requests to speak with a supervisor proved futile. While they promised to review these calls for future training, the situation was poorly handled. Overall, it's frustrating that a simple payment method change appeared impossible, highlighting a significant service flaw in an otherwise satisfactory chain of transactions with Extreme Heating and Air.

When I reached out to American Home Shield, the claim process was straightforward. I just had to call and explain the situation, and their representative was attentive, ensuring she understood the problem even though frozen pipes were initially suspected.

The contractor who came to our home was excellent, carefully outlining his plans to address the leak. He identified dirty pipes as the problem, cleaned them out, and took additional preventive measures by clearing cobwebs outside, which I wasn't aware was necessary annually. After his visit, everything worked well, and there were no more leaks, keeping the house cool and functional.

I'd certainly recommend American Home Shield to friends; their service was prompt, taking no longer than a couple of days to resolve the problem. The technician was efficient and helpful throughout our interactions. As an improvement point, it would have been helpful if the technician carried extra parts like the needed pipe, as it would add convenience.

Overall, my experience with American Home Shield has been very positive, and their quick response and clear communication are commendable.

Adding to my frustration, a similar situation occurred with my furnace, which broke down in the middle of winter. It took more than two months to repair due to the lack of qualified technicians and scheduling delays, leaving us without heat during the cold months. While I understood that technicians were doing their job, it seemed like there could have been a more efficient diagnostic and repair process to prevent such prolonged issues.

What's more disheartening is the lack of effective communication and follow-up from American Home Shield. While they sent emails, these felt inadequate, and there was no direct follow-up to ensure the resolution of my problems. It feels like my responses to emails went unheard, with no subsequent actions taken.

An area for improvement would be prioritizing time efficiency in handling claims and responding to customer inquiries. It was both costly and frustrating, edging closer to unacceptable. Although the final technician who resolved the issue was excellent, the process to get to that point was unnecessarily prolonged and cumbersome.

Unfortunately, unless significant changes are made, I wouldn't recommend American Home Shield to others. The service, though well-intentioned, often fell short of expectations, especially when crucial appliances were out of commission for extended periods, and customer follow-up was poor.

In past experiences, I've also struggled with the replacement of appliances like my garbage disposal. They replaced it with a lower-grade model that lacked the same power as the original. After numerous attempts to resolve the matter, I made no progress.

Communication has been a major challenge, a language barrier exists with many technicians who struggle to understand issues as basic as a bathroom vent fan problem.

When it came to my refrigerator, American Home Shield initially refused to cover the full cost. After taking the matter to the Better Business Bureau and proving my refrigerator had no faults, they did send some compensation, but the process was exhausting and continued to highlight the inadequacies of their service.

The cost of my insurance policy doesn’t reflect the quality of service received. I often feel as if I'm battling them for coverage I've already paid for. This repeated dissatisfaction has led me to consider other insurers—it's clear my experience with American Home Shield hasn't been ideal.

I needed a plumber for a water heater and a leaking pipe outside my house. Their responses were unhelpful, and once I finally sorted things out, a plumber arrived two days later. He incorrectly assessed that the entire unit needed a replacement, adding hefty costs for installation and updates, totaling around $850. However, my son was able to fix the actual problem with a simple $10 part from Home Depot.

To add to the frustration, I received a baffling letter from American Home Shield claiming they couldn't fix the water heater after I had already declined their service. Communication seemed nonexistent within their departments, leaving me dissatisfied.

Throughout this period, I noted internal miscommunication, evident again during a cash-out offer confusion that needed multiple calls to resolve. Improvements in internal coordination and clearer communication could significantly enhance their service reliability.

The speed of the claim process was impressive. The technicians came to check within a week of submitting the request, and by the following week, the approval for replacement was granted.

I've been a customer with American Home Shield for several years and generally found their service satisfactory. However, there was one instance concerning an air conditioning issue that needs improvement. We requested a follow-up for a new AC bid, due to a reported hole in the current one. Though they initially addressed the issue by using a temporary fix, they have not yet followed up on giving a proper bid for replacement.

Despite this, I would still give my overall experience with American Home Shield a high rating, as they've been fair in most cases. I’m confident recommending them, as they generally provide quite reliable service.

The technicians from 3rd Generation Plumbing and Mechanical were professional and efficient, providing excellent service warranting a positive Google review from me. They've fixed the issue, and everything is currently working perfectly.

While I appreciated my service experience with American Home Shield, I'd rate it a 4 out of 5. My main dissatisfaction stems from the unexpected $125 deductible, which I wish I had known about from the start. If asked by friends or family, I'd advise being vigilant with the policy terms to ensure everything they expect to be covered actually is, since not everything, like irrigation, may be included.

Although I value that the services costed only $125 thanks to the coverage, I'm uncertain if I would purchase a policy personally in the future. In fact, I might not buy it again because I don't believe it's worth the cost without external encouragement. My initial acquisition of the policy came at no cost to me, as the real estate transaction included it through the seller, which might have positively influenced my perception.

In conclusion, while American Home Shield offers useful coverage, I'd advise anyone considering it to review the policy details closely to avoid any surprises.

When Air Rescue finally arrived, their approach seemed unprofessional. They came in an unmarked minivan with kids, and communication was difficult due to language barriers. My husband and I were uncomfortable with the slow response and vague updates. Hearing about a month-long wait for a part was alarming, especially with our family’s visit approaching.

In search of a solution, I consulted with Heather from American Home Shield who was incredibly helpful. She advised getting a portable AC unit, which was on her, calming some of our concerns. This period without air stretched over a week and a half. Upon seeking a second opinion from Christmas Air, we had a vastly different, more professional experience. They provided a quick estimate and assured us of timely service, quite the opposite of Air Rescue.

Throughout this ordeal, Heather played a pivotal role in steering the issue towards a resolution. Despite the escalation team’s minimal assistance, with the exception of another helpful representative, Victoria, Heather’s dedication was noteworthy. Without her intervention, the situation might have been untenable.

Reflecting on this ordeal, if I were to rate American Home Shield, it would be low due to the recent complication, but higher for Heather’s efforts. My husband's confidence in renewing with American Home Shield has wavered due to this incident. While the overall resolution was adequate, the experience has instilled a sense of hesitation given the initial service company dynamically contrasted by the efficiency of others like AUS Air. This saga underscores the importance of vetting contractors thoroughly and consistently.

A&M Plumbing handled my situation very professionally. The representative was amicable, answered all our questions, and was transparent about the issues with our faucet. He attempted to repair it, but being over ten years old, it couldn’t be fixed and required replacement. He assured me he would submit the necessary documentation to American Home Shield for the replacement part.

What I appreciate most about American Home Shield is their responsiveness. Whenever I’ve had issues, they've promptly taken steps to address them, making the process seamless via their internet platform. While sometimes things can't be fixed right away, they've always communicated clearly about next steps. Overall, I’d recommend this service to others looking for reliable home protection.

Customer service has been average at best, often falling below expectations. I've faced communication barriers with the representatives, who seem to follow scripted routines without genuinely addressing my concerns or providing solutions. When asking for a supervisor's help, I didn't notice any improvement, which adds to the frustration.

Regarding the technicians, their performance has been a mixed bag. Some technicians were competent, while others left much to be desired. It seems that American Home Shield frequently uses specific vendors, which aren't always satisfactory. For instance, regarding my HVAC unit, I had to specifically request a different vendor because the repeated visits from their preferred one weren't resolving the issue.