American Home Shield Reviews

I've been with American Home Shield for a few years and I've never had a problem whenever I made a claim. Within 24 hours someone has contacted me and within 24 hours of that phone call, they are at my home. Recently, my heater stopped working and started to blow cold air. I called AHS and the contractor who came was someone I've used before. He is always on time, very professional, and friendly.

My washing machine was not working, and my range had a problem. I like submitting a claim to American Home Shield online. The claim process is good. Also, the techs who came out were very professional. After the repairs, things have been so good.

We had American Home Shield when we moved into our first home 10 years ago and it has always been very good. We were pleasantly surprised when we purchased this new home and saw that the same warranty company was gonna handle it because they were very helpful the first time we used them. When I submitted claims with AHS, I discovered how easy it was to do it on the web. So, I’ve been doing it on the website where I go and click what the problem is. I usually go and triple check that the problem is covered by our warranty. Once I verify it is, I can go ahead and I can do the submission that way.

We had a water heater that went bad. We submitted the claim with American Home Shield and the online process was very easy. The initial response was very quick and it took about four hours before we got an actual response. However, it took us a week to get the water heater repaired. The service provider that they had locally didn't have an opening for two or three days. We reported on a Friday, but they couldn't even come out to look at it until Tuesday. When they looked at it, they said the heater was gonna have to be replaced, so it took them another three days to get the heater and get back on their schedule to get it out here and get replaced.

The icemaker wasn’t working and there was visible rust in the freezer and refrigerator compartment. Submitting the claim for it online with American Home Shield was fairly easy. Before this, there was a first claim and I had two appliances. We had a power outage and I had a problem submitting for the second appliance. It wasn’t clear to me how to do that, so I called and the person on the phone was very helpful. The icemaker was in a second home and I wasn’t there and when I talked to the tech on the phone, he told me that he did what he said he was gonna do. He didn’t call me to tell me he’d actually done the job though. There had been a snowstorm and he called to tell me that he would do the job at another time but he never called me back to tell me the job was complete. I had to call them in a few days to ask what the status was.

We have a two-year-old refrigerator that suddenly would not keep anything cold. So we called American Home Shield and reported a claim. They dispatched this BRM outfit and it took them about two weeks to get it fixed because they don't carry parts with them. I'm accustomed to service people coming to your house and having parts with them or they can quickly get one and fix the problem on the same day. This was the first time that I was not sure if the guy was equipped to do the job.

Submitting my claim was easy. I did mine over the phone and it worked out great. I’ve also tried doing it online before and both ways work fine. For this claim, American Home Shield sent US Plumbing & Rooter. The toilets were not flushing properly and I thought that there was an issue with the faucet but the guy fixed it. He was terrific. He was real thorough, on time and courteous. He explained things to me and when he had to order parts and follow up, he did that exactly what he said he would. So far, American Home Shield has been good.

The pool pump for the main pool started to leak. I filed a claim with American Home Shield online and there was a quick response. My parents used American Home Shield before and whenever they called, there was a long waiting time, so it is a lot easier to file the claim online. The contractors came out and replaced the volutes and a couple of other parts. They restored everything and took care of the problem. However, it started leaking again. They didn’t tighten the clamp around it all the way down. They came back out and that fixed the problem. The contractor told me what was going on and how he was gonna solve the issue. He solved it and it also gave me a general idea of how the pump works and why the issue happens. Overall, the experience was good.

I had a problem with our dryer and American Home Shield's rep was great when I called them. I called Friday evening, and the contractor was over Monday morning or the next business day. Everything was excellent - both the callback person and the person that they sent out for the repair. The dryer was also fixed in one day and I've had no problems since.

We filed a claim with American Home Shield for our heating and air conditioning unit as we were having a problem with it. The house is older and so the unit has been refitted. The repair company AHS sent came out thrice and put a new board in. However, the unit eventually fried it in a week. The company then came out and said that the unit needed to be replaced. American Home Shield ordered a unit that met the government's current rules and regulations. The installation people picked up the unit and they were prompt. They kept me well-informed of where they were, what was going on, and when they expected the unit in. Then, as soon as it came in, they came out and installed it. They put a new base on the air conditioner, which was just sitting on blocks before, and had me up and going within a week.

I had a leak in my shower. I worked with AHS reps through email and got a contractor out within two days. He was very thorough and it felt like he knew what he was doing. Since then, the leak has been taken care of and we are just waiting for the drywall repair.

One of the smartest things a homeowner can do is to get American Home Shield. Last week, our icemaker wouldn’t let water out through the ice machine. It was making ice but we weren’t getting water in the glass. I filed a claim to American Home Shield and their contractor came and did whatever he needed to do. He got a hairdryer out and he blew the hairdryer onto the icemaker until it thawed out. It worked great and he left. The guy who came out was very friendly, customer-caring and very intelligent. He knew what he was doing and he did a great job. He explained what he was doing and said that typically, that was the problem with the refrigerators nowadays. Apparently, the icemaker froze because of lack of use. My wife drinks a lot of water and I don’t. So, when she was out of town, it wasn’t being utilized and, therefore, it froze up.

It was very easy to submit a claim online when my dryer wasn’t heating. American Home Shield was able to get somebody out very fast. In fact, he had been out before and I like him a lot. He's a really nice guy. He's very professional and courteous. He worked around my schedule and that worked out great. He got the issue fixed quickly and it actually works now. But when our air conditioner-heater went out here a while back, it was gonna take American Home Shield four days to send somebody out. That didn’t sit real well with me and it was really hot or really cold but other than that, everything has been fine. I would still recommend them.

AHS is the best. I need not look for anybody when I have an issue. I can just call in and someone will come fix it. After I'm told the amount and the coverage that will be done, everything is set and taken care of. My interactions with the techs have been good too. I've been with AHS for eight months already and when there was a water leak from the floor, it was fixed right away. They're a good company and my experience has been very good.

Sears was sent by American Home Shield when our washer went out of service. We interacted well with them when they came. The parts needed to fix the washer was way much more than replacing it, so I got it replaced. American Home Shield gave me a link to check out online and I picked the washer that they recommended as a good one. They had a trucking company who brought it in and installed it.

I filed a claim with American Home Shield for my refrigerator. It took three days for the repair company to come out and when they got here, they had to order a part so they had to come back out again. That took a couple of days and now, the unit is fixed. This was the second time I have used that company and they were good. One thing I don't like about American Home Shield is that you pay the deductible when the repair company comes. It's better if you pay it after the service has been done and after everything has been finished.

I used American Home Shield recently and the contractor came out and did a great job. However, when I called AHS and put in the order, they asked me if I wanted to pay that time or after the job. I said I wanted them to finish the job then, I would pay. They automatically went in my account and took the payment out although I didn't even okay it. I was upset because I thought they were gonna call me, then I would give them my card number for them to pull the money out. I got money deposited in there when I was gone, but it wasn’t there when they took it out and I was charged a late fee.

The refrigerator was making noises and everything in the freezer part was all covered, like somebody had taken chipped ice and poured it all over. I submitted the claim over the phone and I tried to tell the representative what was going on with the refrigerator. That experience is good if you can ever get in. But their recording is unnecessary. You go to a round of mess, just trying to get to speak to a live person. It would be nice if they didn't have to do all of that nonsense with those recordings.

When I had a soap dispenser latch that wasn’t closing properly, the American Home Shield's contractor did the work excellently. I submit my claims to AHS either by phone call or by going to our account in the website and overall, their claims process is smooth. As far as experience goes, all the contractors that they've sent out have been good with us, prompt, and on-time. They’ve been professional with us too. They’ve been able to fix the problems that we had. I would recommend American Home Shield.

Our recent claim with AHS was for the water heater. I submitted it online and their website was great. The first contractor they assigned recalled back and had to be changed, so it took four days for another one to come out. The second one was great. He came in and looked at the problem and then described what needed to be done. He replaced the tank and it was supposed to be the same size as the old one. But it doesn’t seem to hold as much hot water as the old one did. Other than that, it’s a good idea to have American Home Shield. And I would recommend them.

I prefer to call and speak with the representative whenever I submit a claim to American Home Shield. So far, my interactions with the reps have been good. However, I’ve been trying to get a hard copy of my contract and coverage since September of last year, and one person tells me three weeks while another tells me six to 10, and I haven't received it yet.

Our most recent claim with American Home Shield about a plumbing issue had gone very well. The technician from Poe’s Plumbing & Backflow came the same day we put in the claim. He set up on time, did the repair and everything worked. The other claim we have has been more interesting. We have a Samsung electric range and we put in a claim for a problem with it in early November, and we’ve been going back and forth between AHS and Sears for four months. It became absurd. Sears would lose the parts. They didn’t order the right parts and didn’t show up on time. AHS didn’t communicate with them on what they needed. Sears dropped the ball. But finally, we got the parts after three months.

A faucet that have been replaced prior through AHS blew off and flooded the house. It literally put three inches of water in the kitchen. It was a mess. I was trying to hold the water down on the top. The cold, I could shut off but the hot, I couldn’t. It was burning my hand so I had to turn the cold back on and then run outside and shut off the water completely. It was freaking crazy, so I called AHS.

The two houses that I have the service, one is good, one is not so good. I had some issues with the furnace of one house. I filed the claim online to American Home Shield and the process was easy. Only the first company that came in didn’t fix it very well. But quickly, I got a recall for another company and that is fixed now. I have another house that wasn’t so good at the beginning and then it was hard to make appointments with AHS. It had a refrigerant issue that home warranty didn’t cover much, and I would have to pay $500 to $600. That is a part of the contract and I didn't like it. We have no way to verify that it's fixed or not because we don’t know if there's a leak so the refrigerant would become low or not. But it's fixed as well.

Although our house was not that old, the spring of our garage door broke and it was frustrating. I called American Home Shield and talked to customer service. They were easy to talk to and I was able to schedule that day for the next day. The tech came and he quickly knew what was wrong. He then gave me my options. The first option was to fix and replace but they had to order the part and it was gonna take one to two weeks. The other option was they could fix it but they had to change the torque setup of the garage that they had on hand. We went that route and they fixed it that day but it was an extra $100 to get. If we chose the first option, American Home Shield would have covered it but we would have had to wait up to two weeks which I couldn't wait on the garage door for that long. In the end, our experience was great and it was an easy service.

We had an issue with our furnace that would intermittently not heat at all. I submitted a claim online to AHS and found that navigating their website was very simple. They responded within an hour and the contractor who came did a great job. Since the repair, we've had no problems and it has improved our ability to stay warm. I've had AHS for several years with different properties and they've done a great job. Other people should not get anybody else. The service is great and it’s great peace of mind.

I have been with American Home Shield for two years. Their website is a waste of time. I'm 74 years old and I'm not a techie at all. So I don't like using websites to file claims. While part of the problem is me, the website is not user-friendly as far as I am concerned. There are other websites that are much easier. If you have to call in over the phone, you'll end up spending 40 minutes on hold. So be prepared to sit on hold for a long time. That’s a weakness on AHS' part. However, when I finally got a live person, they were very thoughtful and thorough.

Our line was clogged up and was backing up into my sink from the washing machine. I submitted a claim with American Home Shield for that over the phone. It was easy to get the claim process started and the response time was good. I was here for the first time when the contractor came out and he was a nice guy. Since the repair, the performance of the fixed part has been fine. AHS is a good company and I've been very pleased with them.

American Home Shield is very professional and I've had very satisfactory service so far. So I would definitely recommend them to anybody. It takes the pressure right off. You don’t have to worry if you got the cash on hand if something happens. The warranty takes all that worry right out of that. When my furnace went out, it was freezing here so it was very important to get the heat back up. I was really desperate. I filed a claim online and it was very simple and easy to navigate through the website. It was very user-friendly. I was advised to expect the contractor between 10:00 AM and 2:00 PM, and it went great. The contractor showed me what the problem was and explained it all to me very well. I was very happy. He was very friendly too. I felt very safe. I’m home alone and sometimes, it’s a little scary but they give you the technician’s name. Everyone that I’ve dealt with so far through American Home Shield has been great as well.

There was a time when I didn't have any cold water go into the shower and so it couldn't be used. I also had a ground-fault circuit interrupter that tripped which rendered the box that things were plugged into useless. I also couldn't find the GFI on my own. I called AHS on a Thursday and was told that someone would get in touch with me. I had two separate companies do that and both scheduled to call between 8:00 and noon. Both of their techs showed up and they were polite and conscientious. They solved my problems and it couldn't have been a better experience. There was one time however when somebody came for a claim I filed with AHS and I paid them $75. However, AHS said the repair wasn't covered so that was disappointing. Still, I've had a good experience with AHS.

The past 3 month I called American Home Shield for service, to repair the loud pound most the time night time. First time servicemen came and change the motor, and they charge me $75 per trip. The problem not fixed. I called again. Another service men came and check say no problem charge me $75, and he said, “Your unit is old” and he gave us a proposal for new unit. I don't want to purchase new unit. The problem not fixed. I called again. Another service men came and he said no problem and he charged me $75. Last week came another servicemen charged me $75 said no problem. 4 times they came charging me $75 every time told me no problem. I need to purchase new unit and gave me a proposal. The unit work fine but the pounding is disturbing. I hope to someone from Home Shield will contact me.

I am in the midst of an awful experience with American Home Shield. I've been without hot water for 9 days with no sign of any in the future. This is a result of a hot water leaking profusely from my water heater. The serviceman came out within 2 days which was fine. His paperwork that he left with me said that there is a leaking from base and the cold side valve and that the unit needs to be replaced. AHS has chosen to only look at the valve issue and says they must make another visit for him to do that first. The serviceman cannot come back until NEXT week, making it 15 or more days without hot water. I have told everyone at AHS I have talked to that the water leaking was HOT water. They sound very sympathetic, but stick to their story about the valve. I presume that after the valve is looked at it will be another week before I get a water heater. THIS WATER HEATER IS 35 YEARS OLD.

I called AHS for repairing my microwave. They sent a company out to fix it, the microwave broke a month later. I keep paying the $100 for each visit and it breaks again. This time the guy came out and told me that I have to remove the microwave in order for them to order the parts. All other times they removed and fixed. My microwave is still not working and I keep calling AHS and asking to speak with a supervisor. I'm always placed on hold, as I'm typing right now it's 62 minutes and I'm still holding.

We have used AHS in the past and would probably use them again given their overall ratings but I was doing my due diligence and exploring all my options. After requesting a quote they called multiple times a day. Also several emails later from them, I finally answered the call even though I did not want to purchase until I had finished my research but I thought I might hear what they said. The person on the other end went over what was covered, asked the questions about some of the items in and around our home - did we have a garage or a pool type thing. They gave me the pricing, said we just had to wait 30 days and asked for my form of payment. When I said I was not ready to purchase and I was comparing plans to get the best coverage at the best price he says, "Well that is what I am offering you" and then proceeded to act offended.

I had AHS for 1.5 year. They kicked me out 6 months early because I was too 'high risk' by legal. Apparently you get close to the limits and they boot you. After many fights and phone calls I got several AC units, and handler replaced. The local plumbers/electricians are not the best. Takes several service calls to get things fixed. Impossible to get toilets replaced, but I got it done. In the end you can fight this company and raise your blood pressure, but is it worth it? Not sure yet, will try American Home Insurance or Amazon next. Also, AHS wait time is horrible out af the Philippines. Nice people but slow.

I've been a customer of AHS for about 7-8 years. But within the last year something has changed. You cannot reach a customer service representative that speaks English as their native language. You wait on hold for 45+ plus minutes and when you ask to speak to a supervisor, you either get put back into a holding loop that never ends or you get mysteriously disconnected. At the end of November, AHS replaced a garbage disposal and we paid a $75.00 service charge. Today, when we had to go under the kitchen sink we discovered that the new disposal had been leaking for a long period of time. We immediately called AHS and were informed that since we didn't discover the problem within 60 days, we would need to pay an additional $75.00 service fee. Please bear in mind that this is a warranty company that only warranties their services & repairs for 60 days!

I decided to purchase a home warranty just about a year ago, and I am already thankful I did. When my washing machine broke down, I logged in to my account to report the issue, and I received a call from a local technician the next day. He came out, diagnosed the issue, ordered the parts, and repaired my washing machine as soon as parts were received. The entire process was pain-free.

Please do not use American Home Shield. They did not authorize service for a repair that was a covered per our contract and we cancelled our contract immediately after being charged a $125 service fee. We have not been happy with long hold times every time we needed them, then the one time we use their service, we explained in depth to the phone representative our issue, she collected a $125 service prior to scheduling a contractor to come out just to be told it is a non covered repair which is not true according to our contract.

It is appalling that during the cold weather our call was not deemed a priority. We called for a service repair on our hot water tank. If it was doing the summer season we would totally understand the rationale that the service was not an emergency. The lack of customer care from the customer service representative was very disheartening. We had to make three calls, and one time we were placed on hold for over 15 minutes. The second call we were disconnected and the customer service representative did not call us back. It takes 15 to 20 minutes for your call to be answered. I stated that we are predicted to have a freeze warning, and you tell us it will be 48-52 hours before a provider can come for the repairs because it is not considered an emergency. Heartless.

AHS and Samsung do not back their product or services. Bought a Samsung refrigerator 2015. Ice maker failed. AHS... Not their responsibility. Product in class action lawsuit. Samsung won't fix it because the wall to ice maker got pushed out because of ice build up from ice maker. AHS will not fix wall. I'M SCREWED. Paid a lot of money for a refrigerator with no ice maker. Never buy Samsung.

The heat on one of my heating units was not working and I got on the AHS website because it's easier. I just log in, do a couple of check marks and I am able to generalize the issue pretty quickly. It literally takes less than a minute to do. So far, the contractors have also been very pleasant and knowledgeable. They are also on time. The igniter of the unit failed and needed replacement and the contractor had the part with him. It has been working since and I'm very satisfied.

I normally submit claims to AHS over the phone and sometimes, their automating machine can pick up and understand. Sometimes it can't though and they have to transfer me to someone and I have a really long wait. One time, my main sewer basement was clogged up. AHS's contractor, Arnon Rooter came and found the problem. They didn't explain it to me well and then the problem came back. The contractor came back again, ran the snake inside this time and it was found that tree roots were on the outside and that was the problem.

I called American Home Shield to send someone to check the whole house. I had an electrical issue where not all the sockets are working. An electrician from McCaa Electrical came and he found that one of the sockets got burned, so he fixed the wire. Then he checked the outlets on the porch, the living room, and two rooms, they were okay. When he went to the kitchen, he found that some sockets there are not working and said that his time is off and that it's already 5 o'clock and that he has to go back. I asked why, since he hasn't finished yet. I told him just to come back.

There was a problem with our dryer. The technician conducted a full evaluation of the dryer and he was very thorough. He was very knowledgeable of what he was doing, and he fixed it lickety-split. He also had a great attitude so we were very pleased. But before, we had an issue with our dishwasher. The contractor that was sent was a different company. Our personal belief is that they’re conducting fraud on American Home Shield. They’re ordering parts before even coming and doing a diagnostic. So we reported and raised the issue and eventually, we lost all confidence in them. Three times, they came out and just couldn’t fix the dishwasher.

When Super Rooter Plumbing & Sewer started out, I thought I had a simple stoppage in my kitchen sink. But the young man ended up causing another problem. He punctured a hole in one of my pipes. It was located behind my kitchen cabinet, under my sink and beyond the walls of the other cabinet. So he couldn't get to it and he said they would be back that Monday to fix it. He told me not to worry and that they would take care of everything but then I didn't hear anything else from them.

The diverter valve was leaking and I filed a claim for it with AHS over the phone. 2 Sons Plumbing came and they were professional and quick about it. They took pictures of it and sent it to American Home Shield to see if it was covered. It has been a week now since filing the claim and they haven't done any work yet. But AHS said they'd cover it. AHS is a good company and the customer service is good as long as I can speak with somebody who can speak English and has no accent.

We had a claim with American Home Shield and they immediately had a guy call me and schedule something. ABNation came out and the guy did such a good job. He showed up early which was nice for me because I didn't miss work. Also, he was so friendly and very thorough. He took a look at everything and knocked on the door to let me know what was up and what needed to be done. Everything has been great since the repair.

I filed a claim to American Home Shield for our furnace that would not start. I did it online and the process was straightforward. I was given 24 to 48 hours timeframe and the contractor got back to me the next day. He was a good person and he did a really good job. Our furnace is running now and we have heat. My experience with American Home Shield has been good. We bought this used home last summer so having AHS, as a recommendation from a Realtor, has been good to help cover any issues we've come across.

Submitting a claim with American Home Shield was easy to do. Plus, their website was very easy to use. I went online, submitted and within that evening I received an email saying who was going to care of the issue. The next morning, Blue Star Plumbing called, got the appointment set up and gave us a window of time. The contractors came a little early since they were in the neighborhood and were able to fix our issue a little bit quicker. They were very good. When they arrived, they introduced themselves and asked us where the issue was. We showed them and they went in and did their work. They worked in our master bathroom and fixed the plunger and the flap inside the toilet. Everything is working fine now. Overall, AHS has been a great service to have. I'd recommend it to others, especially with our homes here in the area being more than 10 years old.

I had a water leak and I thought it was the toilet that was leaking. I went online and submitted a claim to American Home Shield. The process was very easy and after two business days, they sent a tech and I was satisfied with that. The tech not only fixed the toilet but also did an extra step. He told me that it wasn’t the toilet that was causing the leak and that it was an outside rain drain. So, he did a great job. I just assumed the wrong thing. He was very professional. He really didn’t just come out and do the job that was listed on the service order. He even went above and beyond. This is my second service request with AHS and the first went as smoothly as the second.

We've been with American Home Shield for two years now. A few contractors have already come out to our house and they've all been good. It usually takes the next day to solve a claim after filing. Recently, our plumbing got backed up and so, I filed a claim. AHS sent out On Time Plumbing and they snaked it out. They said there was some calcium buildup in there which could've been from years and nothing we could do about or foresee. The guy then cleaned it out and did a good job.

American Home Shield seems to take care of things really fast. I just had a claim on a furnace this morning and I tried to do it online, but there was a mistake they had to clear up so I had to call in and do it. They contacted a local heating company that came out and fixed it already, so everything is good. The technician called me two or three times to ask me questions and told me what he did to fix it.

I went online and into my account then submitted a ticket with American Home Shield. It was for the washer as it was not turning on, and somebody got back to me on the same day. The first tech that came out looked at it and had the lid open. He said that there was no model number so he could not touch it and then he left. I was going to call American Home Shield the next day to let them know what had happened, but before I could do that, I received a text that American Home Shield was gonna send out another technician. And when the second guy came out, things worked out perfectly. He went in, got a model number and ordered the part that he needed. He then came out a few days later and placed the part in there. The washer started working then and it has been working great since.

I was starting to have some appliances fail and after I fixed those, I thought I’d better do something so I don’t have to keep doing that for something else in the future. Somebody told me about AHS and their coverage is great. Our refrigerator stopped working and AHS called that same day that I filed a claim on my phone so it was very prompt. The contractor came over, found the problem and ordered a part. So now we’re just waiting for the part to come in. The customer service has been awesome and the technicians have been excellent as well.

American Home Shield was recommended to us when we purchased our home. We submit our claims to them online and it works pretty well for us. When our dishwasher was leaking, Applifix Heating and Appliance came out and the tech was a great guy. He was very informative and he walked me through some things on the dishwasher that I didn’t know about. He also spent a little extra time cleaning up the filter for me. I would recommend them.

We had an issue with a toilet. I called American Home Shield and the contractor came out within that day. He had to come back though because he didn’t have a part. Still, the toilet has been working well since the repair.

My whole air-conditioning and heating unit completely stopped and I called American Home Shield. Whenever I call them, their people are always very nice and helpful. For my AC issue, they had Crispy Air & Heating Inc come out and they were very professional and nice. The problem was with a transformer that had gone out. The technicians found that problem right away and fixed it. It was absolutely perfect. I've had American Home Shield for a long time and I recommend it to everybody I know. I had four other people to sign up with them because I told them how good AHS was.

I called a claim in with AHS when I had an error on my dishwasher and their rep handled it nice, quick and easy. I made my payment and moved on. They got somebody to me the same day. They set me up with one company, and then that company reached out to me and said it would be a week and a half. I called Home Shield back and they said, "Okay, let's find you somebody else." And they found me Awesome Appliance repair. They had to replace the motherboard and there had been no issues since.

The faucet was leaking on top of our counter as well as underneath our sink. I submitted a claim to American Home Shield online and someone reached out to me within an hour. I got the appointment scheduled via email. And then, I got a call from the plumber that he was on his way. He was very friendly and got the repair done quickly. He had to tighten up some things with the faucet because it was getting loose and for the most part it was simple enough for him. After the repair, the faucet has been working fine.

One of the heat pumps in my house froze up because of the cold weather. I submitted the claim with American Home Shield over the phone and their service was excellent. Happy Bear came out and the tech explained to me what was wrong and he fixed it. He is the owner of the company and he was very friendly and knew exactly what to do. I’ve used American Home Shield a few times and it has always been right.

When our air conditioner wasn't cooling, I submitted a claim to American Home Shield and they sent a contractor, Total Air Care, out the next day. I was impressed. I had a very good interaction with their technician. He explained everything and put gas in it. Since then, it has been performing okay. I have a disabled son so the repair helped a lot. I was pleased with how easy it was to make the appointment and how quickly they responded and took care of the issue. I would highly recommend American Home Shield.

My cook stovetop's fan stopped working and I couldn't use it without that. I submitted a claim online and AHS's reps called me. They asked me what the problem was. I told it to them and they sent a service guy who checked it and reported whatever he found. AHS then came back with choices for what I wanted to do. Thus far, I've given AHS's name to three different people already. A lot of people don't think that AHS actually replaces or fixes things. They think it's a sham. They have replaced my Jenn-Air already and their contractor came out and put it all in. Their warranty is a really good deal and I recommend them.

The most recent claim was with my stove, and I've submitted multiple ones 'cause the stove blew the breaker and I had to have a breaker replaced. The contractors were very professional and they fixed my problem. Now everything is working fine. I'm glad that I have American Home Shield.

It was a lot of work to get things fixed on my most recent claim with American Home Shield. They sent out a technician and he did the best that he could but then the issue didn’t get fixed. They then fixed something else and then I got another bill for that. It's frustrating. It was not efficient enough but it was better than nothing. They should also improve on computer recall. They don’t give you options to type in information, so they know what is going on with the consumer. I used to file my claims over the phone but it took forever, so I've been doing it online since. Still, when I have a recall, it doesn’t give me options. It doesn’t let me elaborate or tell me what is going on. Also, it seems that they have it set up so they don’t have to pay and that the consumer has to pay.

I've rented a house before buying that property. The homeowners used another warranty company and they were terrible. And we were without heat for a couple days one time so we did our research and we selected AHS because they seemed to suit our needs. I submitted a claim to American Home Shield over the phone and the reps was excellent. I also have no problems with the guys who came and fixed the heater. The guys who came were Johnny-on-the-spot. They came there the next day, had to order some parts and came right back when the parts came in. I couldn’t ask for a better performance. As long as American Home Shield keeps up the performance they have, I will continue renewing our policy.

We usually file our claims with American Home Shield online. A lot of times, we notice the issue at night when it's just easier to get online and process the claim. It has also been easy to work with the website. We did a claim when there was a problem with the seal on our dishwasher, and the techs from Remco came out. We've had them before, and they were great to work with. However, our issue before with our heater unit was not a good experience either with AHS or the technician. We were without heat for three weeks during the wintertime. The technician would not return my calls. When I did talk to the company, they said that AHS had ordered the part. When I talked to AHS, they said the technician had ordered the part. We ended up having to take the cash out and have our own technician do the work.

The agitator of the washing machine came loose. We filed a claim with American Home Shield and everything turned out well. We did it over the phone and it took three days for the contractor to come out. We had to work into our schedule. VP Appliance Repair came out and they had to order a part. When the part came in, we called to find out when the tech would be back to install it. He was very accommodating and very nice. Everything was taken care of.

We've had AHS for a lot of years and some of my experiences with their contractors have been bad, but overall, they're pretty good. Their contractors in Texas has been better than we've had in the past. They followed up and they were pretty good. It also takes no more than one week to settle a claim except for one incident which took several weeks. I had an issue with my oven back in the holidays and I had to follow up with the contractor quite often. But he ended up coming out and getting it fixed.

The shower was getting warm but it wasn’t getting hot. I filed the claim for it with American Home Shield, and it was easy. The contractor from Budget AC Heating and Plumbing was professional and came out 2 days after I filed the claim. It took him five minutes to fix the problem.

The furnace was not producing any heat and I tried turning it all the way down then back up again but that didn’t work. The technician turned the furnace off at the red power switch that completely shuts the whole thing down and then turned it back on. It rebooted and the suspicion was that it was a power glitch that might have got it into a funny state where it didn’t work. Based on that, I decided I probably needed to have a remotely controlled thermostat installed, so that I could check the temperature at any time I wanted to, and make sure that the furnace was working, even though I wasn’t at home.

When the blower motor in the electric furnace went out, I called American Home Shield on the telephone. The customer service was excellent. J & M Heating came, put a new motor in it and fixed it properly on the same day. I was very satisfied. In fact, I’ve never had a problem with any of the technicians American Home Shield has sent out. They’ve done a great job. I would highly recommend American Home Shield.

American Home Shield’s online process of submitting a claim was very easy. I got a quick response that same day telling me when a contractor would contact me to repair my water heater that was not working. My husband said that the contractors were very courteous and they took care of the problem. They also showed up on time. But they did not have the part that they needed so they came back. We called them on a Friday and they came back that Monday. Since the repair, the water heater has been working very good.

I love American Home Shield, the best experience ever. They were very understanding and personable. I really like the services they provide to people. With my most recent claim, the contractor promised to arrive at a certain time and they arrived at a certain time. I was really impressed by the services they provided. It was very fast and the technician was very cordial, polite and knowledgeable. I can't wish for anything more. American Home Shield needs to keep doing what they’re doing because it's very nice. As a customer, I feel very supported by them.

A neighbor told us about American Home Shield and how they were a good company, which made us choose them. My recent experience with AHS was great and everything worked out just fine. I filed a claim for a dishwasher and a microwave panel was were not working properly and was replaced. The gentleman that came was wonderful. He was really knowledgeable and did a great job. But they received the wrong part a couple of times and the repair took about a month to complete, which was an inconvenience. Our family from other areas were here. I had a choice of either washing dishes for 12 people by hand or getting paper stuff, which I don't like to do. I wound up getting paper because our grandchildren were here. Still, once the proper part came in, the repair was just fine.

Submitting an online claim with AHS was a very easy process, and within a few hours I got a response. Then it took Bradley Appliance less than 24 hours to come to our home. The technician was very professional and good, and we had nothing but positive interactions. He initially came on a Friday, but he had to come back Monday because he didn’t have the part that he needed. So it was very quick. We've had no more issues since the repair.

My tenant reported that the garage door was not opening so we requested services from American Home Shield. I called in to file a claim but I did not like that the wait was too long. When I did a claim last year, I waited for 30 minutes. AHS sends out good contractors but, with the recent claim we did, the contractor gave me a very high quote at first. I told them that I need to shop around and check out anything cheaper than the home warranty. Right away, they rolled the quote which I did not like and I was not comfortable with. I do not know if they would tell me the discount price if I did not tell them that I had to shop around. Other than that, they have been fine and since the repair, I did not get a complaint from my tenant so I assume the repair was good.

I called American Home Shield and made a claim for a heating issue. The heat wasn’t kicking on and off. The representative that I spoke with scheduled me right on up and the service was done within the next 48 hours. I was really satisfied with the contractor that was sent out. He came on the time he told me he was gonna come. I told him what I thought the problem was and he did a diagnosis on it. He told me that some valve was out which he had to replace and it took him about 45 minutes to fix the problem. The heater is working good now.

My dryer wasn’t turning and wasn’t making any noise. I turned it on and it just clicked. I initially called the number for American Home Shield and they said, “For quicker service, do it online,” so I did it online. It was simple and all of that was great, but the first contractor that American Home Shield lined me up with was horrible. The second was great, though.

We had a small leak in our kitchen ceiling that was growing. We didn't know what was going on, and so we called in a claim with American Home Shield. They sent out a plumber and I told him that the leak was underneath the shower. I measured and the leak was exactly where the drain of the shower was. He walked upstairs, looked at it and came back down. He cut a hole 4 feet down and 4 feet away from where the water spot was. He saw a drain pipe rather than the actual bottom of the shower pan. He said that the shower was leaking around the seal. It just needs to be re-caulked and that was the pipe. His answer was for me to go back up and re-caulk around the edges where the shower meets the floor. He also didn't let anybody know that the hole needed to be patched! I wasn't very pleased with him.

My thermostat went out, so my heating unit was not working. I called American Home Shield and they said somebody would be contacting me. They told me who the company was, and that company contacted me immediately. That must have been around nine, and the young man arrived at my house a bit after 10 on the same day. He repaired the unit and explained how to use the thermostat. I was very impressed with him. He was very professional, he did what he needed to do, and I was pleasantly amazed. I would recommend AHS.

The American Home Shield (AHS) webpage ** states that permits up to $250 are covered for water heater replacements. I was told by AHS that the $120 permit fee for replacing my water heater will not be paid by AHS because my actual contract does not mention the word 'permit' - disappointing. Please change your misleading webpage.

I would absolutely NEVER buy this "Shield" for myself. The only reason I had my home covered with AHS was because my realtor had the sellers of my house buy it as part of the closing contract. I had two experiences with AHS during the first year of home-ownership. The first, a garbage disposal, was actually pretty painless. They came, they charged, they left. The second, was absolutely horrible. My hot water heater was not giving me hot water for more than 5 minutes at a time and I put in a ticket to get it repaired with AHS in early January. They did not have any companies in-network that would service my town (30 minutes from the capital of the state). So I was tasked with finding a plumber that would jump through all the hoops AHS needed for him to be able to replace my water heater.

Referred my plumbing problem to a very professional company. When I report a problem to AHS they are courteous and most helping with assisting me. If you want ongoing relaxed homeownership with problems when they occur then AHS is the home warranty plan to have.

The first question that's asked when signing up for this service is your ZIP code. I put mine in, and it said that my area is covered. I put in a request for my oven soon after signing up and it has been two weeks and they have not been able to find a contractor to visit our home. Now, an agent called me today telling me I should cancel my service because they don't have ANY vendors for ANY services! Why would you say that you cover my area when you clearly DON'T?! Now, I'm more than 30 days past closing on my house, so I will have to pay for these repairs and most likely several others out of pocket. Meanwhile, we've have to cook using only a microwave and a crockpot.

After many happy years with AHS, I've tried to quit this company after they've off-shored their customer service. I'm still being charged for service that I cancelled over a month ago. The CSR's say flowery things, but DO NOT finish the job. HOURS spent on hold with these people, with NO results. TERRIBLE.

The garage door would not open and I called it in at American Home Shield. The person was nice and helpful, and he guided me through what I needed to do since that was my first time requesting any work to be done. The next day, someone was able to come out to my home and he was a nice guy too. He told me what needed to be done and then he got busy doing it. He replaced my garage door opener and the rollers where it rolls smoothly and it’s not noisy. He also adjusted the chain and since the repair, the garage door has worked wonderfully.

I do not recommend you purchase this warranty. I have had them come out twice for the same issue, and they refuse to repair a leak with my HVAC even though I very carefully looked for an exclusion to leaks and found none. Their technicians say they can’t fix it because the entire system isn't completely broken. A smart business would fix it before it becomes more costly due to complete system failure. But of course their technicians report they fixed the issue when they didn’t. Thankfully I have their signed statements clearly noting the leak and their refusal to fix it. I also filed a complaint against them and it was closed out because they failed to respond. I’m now selling my house and this leak is coming up under inspection and I have to pay even more to get this resolved. You’ll bet I’ll be following up with proof of my detriment for their breach of contract later.

I had American Home Shield years ago and decided I was never gonna use them again, but when I bought a new house, there was a contract on it already. I was pleasantly surprised by what a great job AHS did and for whatever reason, they seem better now. My experience has been amazing. I prefer submitting claims online, but sometimes, it doesn't quite have all the categories I need. If I don't see the category, I just call and it usually takes five minutes, which is fast. I had a plumbing issue and Greenway Home Services needed to fix the thing in there and pull out hair. I have used AHS two times and both situations with the contractors were excellent.

I like making claims on the phone because I could ask American Home Shield a question and get them answered right away. Every time I’ve called them, though, it’s been a while to wait. They offered to take my phone number and call me back, and they did within the time they said they would. The washer stopped working and Angel did a fantastic job when he came out. They would have been out within 24 hours if I had been home so that was fantastic. The part was on back order and then AHS offered us a buyout. The company that came out also called us and let us know what was going on so they did a really good job overall.

My refrigerator wasn’t making ice cubes on the ice machine. I submitted a claim with American Home Shield over the phone and the experience was good. The contractor they sent out knew what he was doing. He came right in and saw where the problem was. He fixed it and said I could give him a call if I had more problems. The ice machine has been working fine since. American Home Shield is good and I would tell others that they can go with it.

I noticed that it was cold in the house and the heat wasn't working, so I went over to the thermostat and tried to crank it up a little, but it still wasn't responding. It said on the thermostat, "No AC power," so my husband tried to check the fuses and the breakers. We tried to do everything we could on our end and when we were not successful, I called American Home Shield. It was on a Sunday and I thought for sure that it was gonna be a couple of days of waiting, but they scheduled us and someone was out the very next day from Total Air Care.

I have a front load washing machine and it's bouncing quite a bit. It's a bad machine. It's on my second level and the tech told me that if it's on a slab or a basement, then it wouldn't be doing what it's doing. He corrected the issue and showed me how to do it. I was very pleased with his attitude, his courtesy and the professionalism that he extended out. I really appreciated that and the overall process was very simple and customer-friendly.

The front of the tank on our toilet was cracked and it was leaking. Filing a claim for it with American Home Shield went great, as always. The next day, Loyalty Home Services came out and replaced the toilet. Their plumber was the best ever and his work was excellent. We had a toilet replaced a few years ago and it was the worst toilet we ever had. It was chipping, peeling and falling apart and it didn’t even fit properly. But this one is fine. We’ve been with AHS for years and they’ve always been great. And we have recommended them to friends.

When I submit a claim to American Home Shield, I call it in over the phone. Their customer service reps are fine and I've been happy with all the technicians they send out except for one. That's been several years ago and I wasn't happy at all. I let AHS know not to ever send them again.

I submitted a claim to American Home Shield and then SunPower Solutions sent me an email that said someone from their company would be contacting me within 24 hours. They kept the timeframe, and we played phone tag for about the next two days, but it wasn't their fault. When the tech came out and looked at my heater, he determined it was the thermostat and he replaced it. I am from the HVAC industry and I knew of the tech. He is highly respected and he does a great job. I had an awesome interaction with him. I just turned 65 and having American Home Shield takes the worry out of my maintenance on my equipment. I find it really valuable because I am not a do-it-yourselfer. So, a service like this is good.

Our heater went out and so I went online and filed a claim with American Home Shield. Doing that was really easy. Austin Heating & Air came out and at first, they were able to fix the issue. But when we try to set the unit at a certain temperature and once it hits that temperature, nothing would kick off and everything would keep running. Austin Heating & Air came back out, looked at the unit again, and they found that the flame arrester was too high. They had to shut it back off and then replaced the whole unit. They did a great job with that and everything went really well.

Our garage door wouldn't open and I tried to file a claim with American Home Shield over the phone but I ended up not being able to complete it because the call dropped when I was on my cell phone. So, I did it online the second time. Navigating through their website was straightforward. They had all my information because we have set everything up. They pulled up my customer number and everything auto-populated. I told them what I needed repaired and then I got a text not too long after that it was already processed and that a tech from Cactus would be calling us which they did to set up the appointment.

We bought the house in July and because this house is about 15 years old, we required a warranty on it. From my experience, American Home Shield has done a good job. When we had a leak in the shower, On Time Plumbing, Heating & Air got to us quickly and took care of it. I showed them where it was and pretty much immediately, they diagnosed it was an issue with the drain head. The sealer had gone out but they took it apart and resealed it, and I haven't had a leak since them.

Although the garage door was opening, it wasn’t closing properly and for that, I submitted a claim online. That was extremely easy. Someone called the next day and scheduled a time to come out. The response time was pretty standard. The guy who came out was on time and he called before he arrived. He was able to resolve the problem quickly and it has been working great since then.

My plumbing needed work and my basement was flooding. It was hard to take a shower, do laundry or flush toilets because it was the sewer lines that were backing up. Submitting a claim to American Home Shield was really easy. I just called and the rep set up an appointment for me, and texted me with who was gonna be contacting me. I submitted Saturday afternoon and the contractor didn’t call me until the following Wednesday. Nevertheless, he set up a time that was convenient for me for them to come. We had a really bad cold snap and I'm sure they were extremely busy, but they were there when they said they were supposed to be and they did really well. The gentleman was very pleasant when he came and he did what he needed to do. AHS did a good job.

We had water leaking from the first floor to the basement. The online claim process with AHS was easy and the tech was out the next day. He replaced the wax ring on the toilet and after the repair we had no more plumbing issues.

I had two, back-to-back claims with American Home Shield, and the most recent one was good. When the garage door wasn't working, the day-to-day operations were not good. The technician for the garage door was amazing. He came from San Antonio and told me exactly what time he was gonna be here. He showed up right on time. He was courteous and fixed the garage door promptly within an hour. And then, with my oven, the technicians had to order a part. So it's not completely done. I haven't been able to cook in two weeks. I knew it needed a part, so I knew that was gonna take a bit longer to get fixed. But the techs were on time and were kind. They let me know what was going on with everything and I had a great experience with both of them.

The issue began with a cracked toilet on the master bathroom on the main floor of the house. It flooded downstairs so we turned the water off. I called American Home Shield and they set Davis Plumbing up to come out. Aside from the toilet issue, I had also had a few other little issues that I hadn’t called American Home Shield on. One was the cold water filter underneath the kitchen sink that had been leaking and that I had turned off a couple of weeks before. I also had a spigot underneath the laundry room sink that had been dripping. Then a day before Davis Plumbing came out, I noticed that my hot water heater was not giving more than about five minutes' worth of hot water. It was sort of a cascade of things so when they came out, they were looking at those four things.

I couldn't get air or heat and it was the second time the same situation happened. I called American Home Shield and they took care of the issue. They were nice about it and everything was fine. The tech was very good. There was a blown fuse and he put another fuse in. It was a big deal, though, and they had to pull the front of it off. He went up on the roof and checked, but he said there was no problem there. They thought it was a short somewhere and it is probably still there. We'll have to find out if it blows again.

My furnace tried to cycle, but the draft fan was going bad and it wouldn't create enough suction to make the rest of the furnace do what it needed to do. I called American Home Shield to file a claim and the experience went very well. The next morning, AVJ Lockjaw came out and they did an amazing job. I described to them what was going on but they still had to be professional, come out and do their own diagnostics. They didn't have the part needed but they ordered it the very next day. Since the repair, the unit seems more efficient. I don't know if that was because AVJ ordered a higher quality motor, since it was replaced years ago by a different contractor, or the unit has been going out for a while then. Everybody did a great job and I really appreciated it.

90% of the time, our experience when submitting a claim with American Home Shield has been good. My wife works out of the office so she just goes online to file a claim. It’s easier that way. She doesn’t like sitting there and waiting for a line to open up. She goes online and punch, punch, punch. Then we get the confirmation from the company that they’re coming out. They also make a phone call and verify the time they’re coming. We communicate that so that we get a response. Everything is pretty good on that end. But sometimes, American Home Shield would send somebody that do the minimum amount of work. I guess sometimes, the vendors don’t make the money so they don’t want to put a lot of effort into the work. They do the minimum that they can get away with if I don’t keep on top of it. I gotta push the issue sometimes.

Our refrigerator went out. It quit cooling and the compressor quit working. So, we had to file with American Home Shield for it to be replaced. But they couldn’t find the parts to fix the fridge so they just went ahead and replaced it with a new unit. That process went okay, though I had to wait forever to even speak to somebody at AHS about the options of replacing the fridge. Still, as far as having somebody call us about fixing the fridge, and also getting our fridge, we didn't have to wait very long.

The microwave wasn't working. There was no electricity getting to the control. I went online to submit a claim with American Home Shield and it was easy. In about three days, a tech was able to come. It was quick and the tech was excellent. He diagnosed the problem right away and he fixed the problem with the dryer very quickly and easily. He troubleshot the microwave and determined that the motherboard was dead. He was only here for about 15 minutes. He knew what he was doing and he did a great job. I was skeptical when I bought AHS, but the two times I had to file a claim, it was pretty straightforward.

We had been opening and closing the door to the microwave for weeks and it had been buzzing. Also, sometimes the power would be off, and we'd open it, press buttons, and open-close the door, and it would come back on. It wasn't really frequent and it didn't set off alarm bells until nobody was using it one day and I heard it buzzing. So I pulled the power plug and called American Home Shield. Keep It Cool was sent out, and they were awesome and great to work with. The gentleman who came was extremely accommodating. We were working from home while he was there, and he gave us space and politely asked for attention when needed. He took the microwave apart, and we found a door switch that was showing to be shorted out, so he ordered a new door switch. That took about a week to get delivered.

My toilet was leaking and it had a stoppage in it. I called American Home Shield to file a claim and the guy from Air Pro Master came out and told me that there was a crack in the toilet and that we needed to replace it. He didn't work on the stoppage at all and just said that he would be back. He came back in a week with the toilet that he put in. He also snaked through the toilet for about half a day. Overnight, the toilet worked, and then, it backed up again. So, I called back in and they eventually came out again. The plumber snaked through the toilet and the same thing happened again. It was good for a little bit and then it stopped again and it wouldn’t flush right. I called back again and told the contractor how it was.

We had some issues with the electric garage door. I submitted a claim to American Home Shield. For the most part, submitting a claim is good. However, it can be a little challenging trying to go through the process, but that's the bureaucracy they have. I normally submit a claim online. But AHS needs to develop an app and it should be much more user-friendly with a better user interface. With that user interface, it also needs to provide us a better user experience. The website is very kludgy. It's not intuitive.

American Home Shield was part of the package when we bought the house. We've had it for a couple of years now and everything's been great, so far. When I submit a claim, I do it online. It's faster and I have no problems navigating the website. Recently, we had an issue with our hot water heater. A technician from Lone Star Water came out and checked it. There was a code they could put in to override it and start it up again. But the override they had done lasted only for a day, so they went ahead and ordered the replacement part for me.

The plumbing was backing up so I pulled out the coverage and was pleasantly surprised that it was an element that was covered. It was a weekend, so dealing with it was challenging. A neighbor tried to help me snake out the line but he was unsuccessful. The person American Home Shield first assigned wasn't gonna be able to come out until Thursday. I called American Home Shield and said that that wasn't acceptable, so they worked to find one who would come out that day. I appreciate the fact she put me on hold and called a couple of people, and then came up with a service provider who could come out quicker. The gentleman who came out was really helpful. I paid a $75 service fee to clear my line and then when he hit obstacles at the street level, he told me I had to call the city. It turned out that it wasn't my problem because it wasn’t on my property. It was on the city street level. So, then, the city had to come out and take care of it.

The washing machine in the property that I own was not draining. I went online to submit the claim to AHS and the claim was received instantaneously. The tenant wants it to be replaced but the GE technician says it doesn’t need to be replaced. He was able to fix it so I was happy. The tenant is the problem, not GE or AHS. I’m very, very pleased with American Home Shield.

I submitted the claim for a heating issue with American Home Shield. The heater wasn’t turning on and my husband thought it was the fuse, but every time he replaced it, it would blow up. Also, the blower wasn’t working. When McLafferty came out, it turned out that the issue had something to do with the fuse. My husband guided the contractor to what exactly was wrong and the contractor had to replace the thermostat. The contractor was really nice and everything was taken care of in one appointment. The performance of the heater has been good since the repair.

Our toilet kept running like it wouldn't stop and the claim with American Home Shield was called in. They were really fast and sent a contractor, Armor Contracting, the same day. In less than a couple of hours, the plumber was out there on the spot and his service was prompt. He came right out and got the issue taken care of in hardly any time at all, and we were back to normal. The toilet's performance has been great since the repair and we haven't had any issues with it at all. Our experience with AHS went really great and the contractor was helpful. It was just what we needed.

I've been with American Home Shield for 20 plus years and I've noticed that their service calls have been better. The last couple of times have been awesome. Even my husband said they've come a long way since the beginning. But one time, my hot water tank was leaking. It started with the rust. That tank was there since 2005 so we got a lot of wear out of it. I called American Home Shield and the rep told me that it was not covered. I asked her nicely, "Do I have to wait until the tank goes?" She came back and told me that they were going to do it but I gotta pay the service fee. I said I didn't have a problem with that and she said, "And if it's not covered, then you do know that you're responsible?" I wasn't pleased with it.

I have submitted claims to American Home Shield twice and both worked. Also, I submitted a claim for the faucet seals under the handle on the kitchen sink as they were leaking. The tech came and he replaced those. The quality of work has been perfectly fine and it's been a great experience with AHS.

My pool had a leak in one of the pumps, but I couldn’t see it at all. I submitted the claim over the phone to American Home Shield and I had excellent interactions with the rep. In less than 24 hours, I was notified that a contractor from Coastal Pool Repair would be out to see me. He came in and saw that there was a leak and then he fixed it. He called me and told me what the problem was because I didn’t know much about pools. He was really good, and everything looks fine.

I had a system error code pop up on my fridge. This is my second electrical claim that I filed with American Home Shield, and both times have been very painless. I started calling on both of them, but then they mentioned just to go ahead and go online to file it. So I filed online on both. Right Appliance had to come back twice because they had to order parts. I filed it on a Sunday. They were out there the Tuesday of that week so it was pretty quick. They were very knowledgeable and very effective. The contractor really knew what he was talking about. It seems like the LEDs seemed brighter than they did from the date that I bought the fridge.

We had two claims with American Home Shield for the heat exchange in our furnace that was malfunctioning. Doctor Cool came out on both claims. They contacted us and made an appointment. The first time they were here, they were just making the unit work. The second time, they came the same day we filed the claim. We called in the claim in the morning, and they were here by 1 o'clock. Both times, they were able to fix the issue. They were polite, friendly, professional, were in and out and there was no mess nor fuss. Everything went smoothly. We've been with American Home Shield for less than a year and everything's perfect so far.

We filled out a form to submit a claim online with AHS and their customer service was great. Our issue was for the microwave door. As we open it, it would say "Open shut," and it wouldn't work. The heating wasn't coming on and the light was not coming on inside the microwave. So we asked for a guy to come but I wanted him to come a week earlier. Despite that, he inspected and there were a couple of parts which needed to be changed. When he got the parts a couple of weeks later, he replaced them. Now the microwave is working fine. So keep it up.

Our fan wouldn't come on and blow the heat through the house. The electricity was going to the fan but it wasn't moving so I submitted a claim to American Home Shield. So far, I've used the two different methods when submitting claims to them. One time, I've called them and a few times, I've gone online, which I prefer. It's fast and so easy. I just log in and hit a button, and then answer why I need service, hit submit, and somebody calls me. The tech that AHS sent out assessed the fan and realized it was a motor on the fan that went bad so he swapped out the motor with a brand-new one. He did a really good job. He had to change the heat pump the last time he was here so we really like him.

Everything was excellent with American Home Shield and the contractor they sent out. There was a leak and it was somewhat of an emergency because I couldn’t leave the water on. It happened on a Friday and when I made the phone call to American Home Shield, the next available person would’ve been available for Tuesday. Some lady helped me and the contractor that came out was most excellent. I told them the situation. It was a pinhole leak and there was not too much evidence but you could hear it. They heard it and figured out that it was in my wife’s closet. They saw the water squirting out of the pipe, cut a section and repaired it. It didn’t take them that long and they were most professional. Keep up what you’re doing, American Home Shield, and everything will be fine.

American Home Shield's claims process has been great overall. I just go online and request an appointment. When there was a leak under the bathtub in the hall bathroom, the contractor that was sent out by American Home Shield was good. They were more than helpful. Everything was done and it was great.

There was a septic odor coming from the upstairs bathroom and I couldn't tell if it was the sink or the toilet. I went to submit the claim online to AHS, which seemed pretty convenient. But something made me call. It ended up being more difficult so I did it online. The contractor came over and fixed the seal underneath the toilet, and then the smell went away. It was perfect.

Ascent Plumbing is good. There was a leak in the bathroom and I requested them specifically because they have been there before. They are familiar with the place so I like them. I have had technicians in the past that I wasn't happy with but I just discontinue using them or let American Home Shield know. For this claim, Ascent Plumbing performed fine. It was a stoppage in the tub and they fixed a leak with the fixture with no issues. I had filed that claim over the phone. It's a better method for me. But a phone app would be really useful since everyone's on their phone all the time. Nonetheless, I'm pleased with American Home Shield so far.

I had a leaky toilet and the ring was replaced through AHS. It was quick, efficient and well done. But I had to do it online because if I'm on the phone with them it would be for like an hour and a half just trying to get through to somebody so that part is ridiculous. The people that came out and do all the services were wonderful and very professional. But when it comes to trying to reach the office just to ask a question or follow up on something, if I don’t have to, I will not call. They need a better process for dealing and fielding calls. Their website, however, is super easy to navigate. It takes me not even a minute.

I've been dealing with American Home Shield for our last three houses and I've always stuck with them because everything has been great. When our dishwasher was leaking, they had All Better Appliance come out. But when the technician came, the dishwasher didn't leak for him so he didn't do anything. The dishwasher didn't leak since.

I have a coworker that has had good experiences with American Home Shield and since I was allowed to choose which warranty company I wanted to go with as part of a home-buying process, I chose American Home Shield. When I had to submit a claim, I used the online method. I'm usually at work during business hours so it was easier to take care of it that way. The website navigation was very easy too. They sent out Still Waters Plumbing and everybody was very professional and polite. They explained everything very thoroughly. It was great. The water heater was leaking but the technician gave me a couple of recommendations on new heaters to install and after I chose between those, he got it installed the same day.

I filed a claim with American Home Shield for a garage door that was nonfunctional. It wasn’t covered in the policy I have, but that was okay. JKH, the contractor, went out and made the appropriate repairs, and I paid them. Their service was excellent.

We put a new fridge out in my garage, but it wasn’t turning on. I thought that I blew a fuse, so I went to the fuse box and flipped the top one over and it buzzed back. It was the only one that I looked at that was tripped. It said AC, so I called the ANT Mechanical guys out. They said it tripped and they asked if I turned my AC on. I said that we replaced our thermostat recently. We were hitting cool, auto, heat to try and get the heat to come on, but it wouldn’t kick on. A new thermostat was finally put in and the heat kicked on, and so, the heat was working great. ANT Mechanical worked on that as well.

The central heater on top of my house was making a noise. I submitted a claim to American Home Shield over the phone and in less than two days, they got the process started. The guy they sent out was great. He checked everything, explained to me what was going and he fixed the problem. My central heater is now doing great. It's not making that noise anymore. My experience with American Home Shield was great. I recommended that they are good.

Our gas air heater was not functioning. We filed a claim online through American Home Shield's website. Though they could be more clear on cancel requests, the process of submitting the claim was fairly easy. We had a very good experience with the techs they sent. Jet Heat and Air came over to see what the problem was. It was due to the vacuum not forming properly, which would keep the exhaust from being properly moved out of the system. They fixed that fairly simply and everything is running absolutely fine now.

The AC wasn't drawing any cool air and it was just warm air. I was anxious to get it done right away because it was a 90-degree day and it was a Friday evening. American Home Shield didn't have any emergency service, so we had to wait until Monday. I pleaded with them to get someone out here Friday night or Saturday, but they couldn't do it. They didn't even call me back and we didn't get anyone here until Monday. On Monday, it cooled off, but we were in the heat for the whole weekend, so it was very disappointing.

I dread having to call American Home Shield to submit a claim as it takes forever and ever and ever for someone to answer. It could be 40 minutes, sometimes more than that. It has been awful. We have been with them for over 10 years and we have five different properties with them. Now, we only have two properties with them because we got tired of having to wait forever. It is such a drawback that we were trying to see if there are available options.

We moved into our house in June and we've used American Home Shield several times with outstanding results each time. I called them when the garage door opener broke. They sent Tri-State out and the tech said it was irreparable and so he put in a new garage door opener. I have nothing but good things to say about American Home Shield and the companies that they have sent out.

Filing the claim for our leaking dishwasher was very easy. It was our first time having a home warranty and using it, and it was great. It was all online and very simple. The contractor that came out was great. He was punctual and professional, and he was right on. The dishwasher is working great now. We wanted to keep it, so we are happy that he was able to fix it.

American Home Shield has excellent service. I filed a claim because I did not have hot water coming to both showers. I went online first then I called them because I made one mistake and their response was good. Then, a guy from C Mayes Plumbing & Heating came out and took not more than 10 minutes to fix it. He just opened the whole hot water thing from the showers. He was a good person and he was able to figure out very quickly. He didn’t waste any time, fixed it and went back. He was on time too and the time they gave me was on time.

American Home Shield sent Cooper Appliances for our washing machine. The reps of AHS have been awesome. I was very satisfied.

The sellers of our home were using American Home Shield and they renewed the warranty for a year for us. We have been with the company for two years now and we've been really happy with them. We usually submit our claims online and it is very efficient and fast. They have somebody out within a day or so to answer the question and take care of it. Also, the contractors have all been excellent and very polite. They are helpful and they give good advice.

My water heater was leaking and it needed to be replaced. I made the claim by phone and I gave the American Home Shield rep the information, and they told me what was covered. Somebody then came out in two days. The techs were polite and did the work. They explained what was gonna get done, what was covered and what wasn’t, plus what the fee would be. They were informative and I'm satisfied with the work.

In the last six to seven years, we were a little dissatisfied with the service that we’ve gotten from American Home Shield, but the recent experience helped to make up for that, and I hope that they continue to do so. In the area where they had not been great, we would have somebody come out and begin the diagnostic process within 24 to 48 hours, but it would take up to a month sometimes to get the repair done. And if the repair wasn’t a success, they weren’t timely in coming back in and further diagnosing the problem, so it was very lengthy and inconvenient but not this time.

We were having air conditioning problems when we called American Home Shield. It seems like the air conditioning is just going constantly but not cooling. Filing the claim over the phone was very easy and right away, they had an AC place that they said would be calling me in 24 hours to set up an appointment. I also have an email that said who the company was. However, I didn’t get the call from that company to schedule in 24 hours so I ended up calling them. But right away, they said they could come out on Monday.

There was a leak under the sink. I submitted the claim with American Home Shield online and I got the auto-reply immediately. AHS sent out the contractor, Loyalty Home Services. The plumber was good, courteous and prompt. He was on time and he did fine. He replaced the pipe and the performance has been all good since the repair.

I've been with American Home Shield for 20 years and they have been very good. The price was good as I was paying $40 for each visit. But now, I pay 75 and the service is worse. I don't have hot water now. I asked for help, then they assigned the contractor. That guy came and he said it has to be replaced. No decision was made. Then I called again, and again. But he fixed for a while. Today, it broke again so I called back. They sent another technician. The guy said again that it has to be replaced. AHS is offering to give me $359, where the cost of the heater is $301 and they are paying the contractor $58 for labor. Still, I have to pay them $550 for the labor. When I looked at Lowe's, the price of a heater is $400. I also don't want that contractor because those guys will be getting this heater from AHS, and I don't know what they are putting, because eight years ago they put in a new system and it's not working anymore.

We've been with American Home Shield for about five years and we recommend them to everybody. A couple of years ago, our air conditioner unit went out and the whole thing had to be replaced, and it only cost us $75. Then with our recent experience with them, we had a leaky sink and the shower head in the bathtub was leaking which we filed a claim for, and Warhold Mechanicals fixed it.

American Home Shield has been very good. I normally file a claim via phone as it's more convenient for me. Customer service and the techs are very good as well. Everything has been wonderful.

I submitted a claim with American Home Shield online and I had the contract process started within an hour. It was very easy. There was water running in the tank and the contractor replaced the inner workings. He identified the issue and fixed everything within an hour. He worked in a very timely manner and was very courteous, professional and caring. It was my first experience with American Home Shield and it was a positive one.

My husband noticed a leak in the bathroom. We have a warranty with American Home Shield, and when we checked, the issue is covered under our plan. We filed that claim on the phone, and it was simple. Then the contractor called and made the appointment. It might have been a day or so before a guy came out, and he was able to do the repair. It didn't take long at all, and he did a good job. Everything is good and working fine now. I'm glad that we have the AHS warranty. The little monthly fee we pay every month is worth every penny, so I really appreciate it.

I’ve had American Home Shield for several years now and I only had two times with them that I was not happy. There was one time they took 14 days to get out and fix my refrigerator. It was a technical problem and once they assign a vendor to come out to me, it goes into the computer and it’s hard to get it out. It took them an expert. I won't do this that way anymore. So, they couldn’t reassign me somebody else and I waited a week. I called and I called and I called. Then it was almost 14 days before they got the contractor out.

A breaker had flipped in my home, but I didn’t know that we had two breaker boxes. So, when I kept flipping the breaker in one box, it wasn’t working because there was another whole breaker box that I needed to go find. Some parts of the house had electricity, others didn’t. It especially affected us because the whole master bedroom also didn’t have any electricity. And then, we didn’t have any Wi-Fi or TV because the front room was affected as well. It was really inconvenient for people who had online school, which was me. I submitted a claim to AHS which was an easy process and they got me squared away. The only thing that I wish is that they have some things that would constitute as an emergency so they could try to get someone out the same day.

We had switched off our breaker box and had the air conditioner switched off. It wouldn't turn on and it wasn't blowing cool air. I submitted a claim to American Home Shield online. The website navigation was really simple. However, I have the protection and somebody should come out for a relatively low cost. I was afraid that we were out of Freon and that my warranty would allow me to get the refrigerant at a discounted price. However, I found out that AHS only covers $10 and it could be $75. I understand the warranty not covering the whole thing but 50% would be nice. Still, the technician who came here was a nice guy and was very professional. He came on time and did a great job as far as diagnosing the issue. He made sure that the compressor was on and we found out it wasn't, so that was quick and easy. He also told me about some additional services they do as far as cleaning the duct and the system and went about his business.

I did my claim with AHS online and everything was easy to do. I had a leak in my kitchen sink that leaked down to my basement and the contractor came in and fixed the leak. However, about 25 minutes later, my husband was running the water in the kitchen sink and he saw another leak, and the guy came back and fixed it. He was cool and was knowledgeable about what he was doing. He explained to us what he was doing and everything went well. He had very good customer service. The service was quick and easy

We are satisfied with American Home Shield. However, sometimes, it takes a little long to get someone into the house if there is a problem. They couldn't be there that day or, sometimes, it is the next day or it takes several days. Other than that, they have been okay. We had a plumbing issue recently. The techs pinpointed the problem and got it fixed. Another crew came out and fixed the wall and the ceiling, and it is all good now.

American Home Shield has a really good website and it's very easy to submit a claim. When I had an issue with the fan of our heater being extremely loud, we had Climate Express in our home in 24 hours. The contractor told me what was wrong with it and did what he had to do. He was in and out for about an hour and I was extremely happy with him and the work he performed. Everything has been good since the repair.

I filed a claim online with AHS for a toilet that was running in the bathroom and the sink that was leaking in the kitchen. I had SDL Plumbing and their service was professional. The contractor went directly to the source and fixed the problem in a timely manner. Since then, everything has been performing well.

The heat pump was running for hours, but not getting warm. I just bought the house four months ago and I recalled that in my paperwork, I had American Home Shield and that it was for if I had a problem. Filing the claim for the heat pump was very easy. The contractor who came was very helpful and knowledgeable. I much appreciated how quickly they were able to get out. They were here within 48 hours, but that was over a weekend. I didn't feel anyone would be doing a service call on a Sunday and they were here Monday morning. The heat pump has been working perfectly since then.

I had a problem with my locks. I submitted a claim through the online portal. It was one of the recommendations that American Home Shield just sent in one of their emailed communications. So, I logged on and used their online portal, and requested for their lock change service. It was fairly easy to fill out and do, and the process was fairly timely. Also, the interaction with the contractor went well. They communicated the arrival times, then the identification of who was going to arrive. Once the technician arrived, he was professional and took care of the job in a really good fashion.

We were having an issue where the hot water didn't last very long in our shower. We thought it was the hot water heater. So we made a request to American Home Shield. It was on a Sunday, about midday, and by 5:00, they had called back. So I thought that was pretty good that we were getting called back on a Sunday. The appointment was made two days later and I didn't have any issues with that. Aaron's Plumbing and Heating came on time. In majority of the time, if you call about a hot water heater, it is probably because you don't have hot water. It was an unusual call for a hot water heater but the guy went straight to work and figured it out.

My heating unit is 19 years old. I had to put a capacitor on the motor and I had to spin it by hand to get it going. But it wasn’t putting out good heat even though we got it working. Also, once the motor gets hot, it makes a high-pitched noise which irritates my ears. When the technician from Summer Breeze Heating and Air was sent out by American Home Shield, I told him about it and he said that it sounded like the bearings are going out and that it might need a new motor. He also said that the whole unit probably needs replacing because it's hot and it doesn't look good. He was supposed to get back with me two days later and he never did, but he did well nonetheless.

We called American Home Shield to put in a claim for our AC which was not working. The customer service was perfect. The reps were friendly and thorough and they took care of things immediately. In 24 hours, the tech came but he was not so great. He wanted to do the $3,000 worth of work that we had done first, to cut on $50 by somebody else. He was also pushy. In the end, I had somebody else come out and I took care of the payment myself. The AC has been working perfectly since.

Filing my claim with American Home Shield online was very easy and fast. My heating bill had gone up a lot. There was a duct that had to be repaired, and Efficient Air Systems came out. I was out of town but my friend was at the house and the techs walked her through the problem that they saw with the inefficiency of my heating and air. And they then arranged for the following Monday to come back and fix it, and my friend was there again for them to open the door, and she said that they were very courteous and very helpful. She was very happy with the work, too. I also used AHS for another issue and they were very helpful.

I have one of those robotic room vacuums and I use it every night. It would pick up all the fibery stuff. I keep my floors clean, but I was getting a lot of dust and I had a feeling it was coming from the heater. So, I called American Home Shield and A.R.T Heating & Air Conditioning came out. I had big holes in the air intake and there wasn't really anything the tech could do. He just recommended that we get a vent with a filter on it and cover up another hole because what was coming in was the insulation from the attic. He had offered to put some foam filler in the areas that needed to be covered to prevent all the insulation coming in, but I said that my husband can do that. There wasn't anything wrong with the heater, but the opening for the air intake was never covered. Nonetheless, the guys that came out were so fast in giving me a call. The prompt service was greatly appreciated.

I had a bad experience with American Home Shield last summer. Our air conditioner wasn’t working and the contractor they were using was horrible. They didn’t fix it and they never would come back to fix it anymore. We waited a week and then we finally asked American Home Shield to give us a cash-out. The problem was the people that they had originally sent would not give them a report saying how much it would cost to get it fixed. We ended up having to pay out of our pocket to get somebody to come and fix the problem. And American Home Shield was supposed to reimburse me, but they never did. That kinda aggravated me.

A drain backed up and I had water in the basement. I had a licensed plumber snake the drain and fix it within 2 hours. Your policy states in 24 hours someone will come and diagnose it, then they will call it in for repair. So by the time diagnosed to phone call to contractor is at least 36 hours. So in my case if I called I would have a basement full of water and damaged furniture they wouldn't pay for but they would snake the drain and I would be responsible for cleanup. I had it resolved in 2 hours with little damage and I am out $250 snaking cost they won't pay. The policy is a sham. Not worth the paper it is printed on. You could have a furnace go out in the winter and freeze to death before they would pay for it to be fixed.

Updated on 05/09/2019: I have had to use AHS 3 times 3 different jobs in 3 months, first was a stoppage problem (plumbing was stopped up) took 3 days for them to get here so water drained in a day but still gurgled, finally they send a 1 star rated plumbing company. Very unprofessional beat up truck. No name. Ran water in 1 shower. I have 2 and flushed toilet maybe 3 times. I have 2 toilets. Technician said he could not create problem and left, he did not even roto rooter the drain, said he would call back. They had to have a camera. He never called back. AHS never called so finally I called AHS. They said they could have them do a complimentary roto rooter, what? Complimentary? When he should of done it on the service call! He never called or came back.

We've been with AHS for 15 years now and submitting claims with them has never been a problem. Now that my house is 15 years old, we’re starting to use them a little bit more. We filed a claim over the phone to American Home Shield for our water heater. Whenever we showered, the water wouldn’t stay hot very long. In a day and a half, APC Plumbing came out. I was okay with them in the beginning. They only looked at the lower heating element. They replaced that and we had hot water for two hours. After that, we didn't have hot water again. It took them a couple of days to come back. They told us that the issue was electrical, but then it turned into our breaker was being thrown, and that was why the water wasn't staying hot. They came on a Tuesday and when they came back on Friday, they told us that we were gonna have to put a claim in for a full water heater.

I had a sump pump issue and tried to get a technician come out as soon as possible before my crawl space flooded. I talked with two agents who put me on hold for 10 minutes before hanging up on me. Finally spoke with a third agent who said that their guidelines don't allow them to use another vendor to come outside normal business hours unless there is damage. Why would you wait until there is damage, when you can have someone come out and fix it before that happens? Horrible customer service and make you jump through hoops to get immediate service when there is an emergency.

There are different signals that our washing machine gives when a certain malfunction happens, and when it didn't give a signal, I submitted a claim with American Home Shield. Their reps called within 30 minutes to make the appointment. It took five days for someone to first come out because the issue happened on a weekend, and I was out of town.

When the garage door opener wasn’t working, I went online and submitted a claim to American Home Shield. Their response time was very quick and the guy from the James J. Floor reached out to me within an hour. The guy was very professional, courteous, and kind. He definitely provided A1 customer service. He came and checked the garage door opener out. He explained to me that he found out it was a bad circuit board that needed to be replaced and he was done within 20 minutes. Since the repair, everything has been perfect.

I like doing things online but my husband prefers to call and American Home Shield offers people options on claims. The workers they've sent out have been good too. The technician for our garage door came in a timely manner the next morning and it turned out to be not as big a problem as we thought, and the he fixed it. The little signals that talk to each other to open the garage door were out of alignment. So he aligned those back up and then serviced as far as putting some WD-40 on the slide.

We submitted a claim to American Home Shield about a heating issue over the phone. The process of setting up the claim is very easy. Their reps responded well and they got somebody out here right away. The tech they sent out was very polite and helpful. All around, he was good. Since the repair, our heating system has been working fine.

Our unit was blowing, but it wasn’t getting hot. I knew something was going wrong with it because it was cold and we needed heat. I called American Home Shield and they were professional, courteous, and straightforward. They had no problem sending somebody out. It didn’t take long and I appreciated it. The guy from Nick Dolinic Heating and Air Conditioning was awesome. He didn’t take long to diagnose the problem. The burners were dusty and they just needed to be cleaned off. It was a minor problem but one had to have some experience in it to know what was going on. The guy went and did his thing. I thought the work was gonna be at least a good hour but he had the unit up and running in less. The unit is now running great. I recommended American Home Shield to several people.

I had an outlet that had no power and a light switch that hissed. Half of the lights wouldn't come on in a room. I wanted to get that checked out to see if there was some kind of electric issue so I called American Home Shield. It was my first time filing a claim and I thought it was gonna be a big deal and that I would have to do all this paperwork, but it wasn't. The experience was great. The tech came out and fixed everything. He was very professional, seemed very knowledgeable with what was wrong and quickly got everything replaced. Everything seems to be in working order now.

We had a rusted galvanized steel pipe leak. My husband submitted the claim over the phone and he said that the process was a little difficult. American Home Shield sent Centurion Plumbing Services and they were awesome. While the claim ended not being covered under warranty because the pipe was outside of the foundation, it was the best experience I’ve had with any contractor.

We’ve had American Home Shield’s home warranties on and off for close to 10 years. We always request them whenever we buy a house or when we leave the house. I’ve only turned in a couple of claims and most of them were on furnace or air conditioner issues. But as far as everything I’ve ever had, American Home Shield is really doing a good job. I always recommend them. I am in real estate and although a couple of my clients have had different issues on timing, my firsthand experience with them has been always great. It’s been practical for the last couple of years.

My heater kept on shutting down and I thought something was wrong with its controller. At first, it started to heat up and it sounded like the gas was flowing. Then suddenly, for less than a minute, it shuts down. The house temperature dropped and the heater started trying to open up. Then it shut down again and can't blow out the heat.

We were having ductwork issues and we didn't have any heat on one side of the house. I filed a claim online with American Home Shield and they sent out techs from Roger’s Heating and Air. The techs assessed my ductwork issues and fixed them. While they did a good job, they have to come back because the other side of the house has an issue. Also, one of the ducts that they replaced isn’t blowing out very much heat so they have to look at that as well. Other than that, I like how I can pay right on their website. The technicians sent out by AHS are super professional too. I love the quality of their work.

There was water leaking up under the sink in the kitchen. I called American Home Shield and they set up the appointment for me. The guy came four days later and fixed it. He did a good job and he cleaned up behind himself. In the end, AHS did what they said they were gonna do.

My washer wasn’t coming on and I filed a claim for it with American Home Shield over the phone. They did a great job and they did what they said they were gonna do. They got a repairman to come out to the house. But it took the service company about a week to come and that was a problem. They came in, they fixed it then they left but the washer started doing the same thing of not coming on that same night. So, the tech came back and he did something and it turned on and ran a cycle but then the power went out.

I had two claims with American Home Shield within a week. One was for the garage door opener and the other was for the lights in my kitchen that would not come on. I usually submit a claim by making a call on my line, then get an auto-attendant and place the call that way. It's easy for me to do it and I have the number programmed on my phone. I've used them for 15 years. The contractor called within 24 hours of getting our ticket and were on time. They gave us the morning schedule from 8 to 11 but my husband said that they got here closer to 8:00 AM.

The sink was stuffed up and I called American Home Shield. I went through the automated system when I submitted the claim and it was very easy. The plumber who came out was very professional, courteous and thorough. He came in and got to the job. He was very prompt and didn't take long. He explained everything to my husband and my husband explained it to me later on, so I understood exactly what he was saying. My husband was very pleased with him. It was a very excellent service.

American Home Shield's claim process is pretty simple as long as you know your contract number and all of the necessary information. We called in a claim for the microwave on a Friday and JTL Services came in on a Monday. They were amazing. We have a baby and they were very quiet and tried not to wake her up. And they were quick and they fixed it. They did a great job. However, we called them out a few times for our claim on the furnace. The contractor fixed a couple of quick fix things, but we just went ahead and bought a new furnace out. The companies that are coming out doesn’t always seem like they're fixing the problem. They're just kind of getting us to shut up.

I filed a claim over the phone for my washer and dryer and for my dishwasher. The first person that I spoke to was okay but when I had to call back, the guy that I spoke to didn’t know what he was talking about. He kept telling me that none of my stuff could be under the warranty because we had moved it into our new home. I knew it wasn’t true. We’ve had a home warranty for years and I kept telling him that I needed to talk to his supervisor. It also sounded like he was foreign and wasn’t even from the States, and that he didn’t wanna mess with it. I even told him that I had a copy of my warranty right there and it was covered. In the end, I just hung up. I called back and the person that I talked to helped me right away. I told her what had happened and she said that the representative was nuts. But I have had coverage with American Home Shield for about 12 years now and that was the only time that has ever happened.

My dishwasher was leaking, but I thought it was my garbage disposal because it wasn’t working. I told the lady from American Home Shield that I couldn’t tell which one it was. I had backed up water that was in my dishwasher that has spewed on to the floor. She said that she was gonna put a claim in for either one and that I wouldn’t have to pay but just the one time. She wanted me to do it during the hours I was at work, but I was busy and couldn’t get off work. So, I told her that if it would be okay that I could schedule until Saturday, and I would just keep an eye on the water.