American Home Shield Reviews

My garbage disposal was leaking and it wasn’t working right. It was going on a while. I just had surgery and had a week off. I was at home, so I got it done. I submitted a claim online to American Home Shield and the contractor who came out was very good. He did an excellent job and he was very professional. He got the job done and did it right. I filed on a Friday and it was two days before he came out but it’s all good right now.

I called American Home Shield and told them I was having issues with our refrigerator which stopped making ice. When I push the water dispenser, it would stop working. Eventually, it just stopped cooling and kept getting warmer and warmer, until finally, we just pulled all the food out of it and unplugged it. We’re brand new to AHS. One of my dearest friends uses them and heat is over in Hondo where we had our real problems. He said AHS is the best thing he ever got and that it’s great, especially as you get older. I never heard anybody complain about them. So, we contacted the company and they put in a request for us. They took a $100 deductible, and then they had a company got back in touch with us just a few days later. A different company then actually did the repair because the first company they sent out didn’t work on that type of freezer. So they send the second folks out, which was Restore Home Service. They were nice people.

After my dryer stopped working, I called American Home Shield to file a claim. I really needed the dryer but it was Saturday then and the person I spoke to told me that they have no one to send out since it was a weekend. I felt that they should have set up an appointment then but I was told that somebody would contact me the following Monday to do that. Someone did call me on Monday and the repair company came out on Tuesday. The repair company that came was very prompt, professional, and they were able to fix the issue.

I've had American Home Shield since I purchased the house in 2007, and they’ve been doing a excellent job. I’ve told several people about them. I had some drainage stoppage issues and they sent out some plumbers to get it taken care of for me. I made the claim online and they sent me a text message, then I got a call the next day.

I went online and submitted a claim to American Home Shield for the pool heater. It was an easy process and the contractor came out within 48 hours. The tech was on-time, got it handled within the day, and made sure everything was working properly before he left.

I had a leak in my dishwasher and when I called in to American Home Shield, they said somebody would call me within so many hours. But the call came almost immediately. I set up an appointment and Maughanster Appliance and Repair came out. A gasket had worn out and they put one in then tested it. It hasn’t leaked since. The technician was very good too. He was right on time. I was actually surprised because I had about an hour for lunch and that was when I came back from work. He was right behind us when we pulled up and he fixed it quickly then off he went. I went back to work and I was only gone for about an hour.

4 months and multiple companies only to say not covered. We had a leaking problem with the radiant heat in our floors. We went back and forth with various AHS agents for months with them sending out different vendors -- some boiler companies, some plumbers -- all of which would end up saying they did not do that service. It took them four months, after having them approve our own expert come, to finally say that radiant heat wasn't even covered under our warranty. What a waste of time -- tens and tens of hours. They refunded the service fee which was the least they could do. The only way I got real answers was to write a Facebook message, and then they answered my questions on Facebook Messenger as a direct line.

Buyer beware! Home warranty companies are for-profit organizations. You will pay more into it than you get out of it. This is a business and they are out to make money like every other business. They are not really out to help the homeowner. They will charge you a "reasonable" rate. Something you feel that is not much a month compared to paying for an air conditioning system. But, if you file a claim, you will pay MUCH more out of pocket than you expect. Based on my experience with AHS over the past 24 months, they send poor-quality contractors to your house and will not help you when they do sloppy work. AHS sent out a contractor 2 years ago who damaged the suction line on my heat pump while replacing the compressor. The technician admitted to melting a copper coating from the line. The coating is necessary to make a good seal. He created a leak that cannot be permanently repaired.

Our ice maker wasn’t working when we submitted a claim to American Home Shield through their website. Navigating through it was really easy. We were given a four-hour window for the contractor to come out and they were at the beginning of that range. The technician was very nice and friendly too. He was really good and I liked him. He was also completely clear in what he was doing. He replaced the icemaker and everything has been operating perfectly since then. Having this warranty is valuable and so far, it's been great. We've had several claims and they've all gone well.

Easy website but difficult to get claim approved. Simple faucets that are damaged due to normal wear and tear, as noted by contractor, are not covered because they say it was damaged due to force. Never contacted me to say why the repairs were denied. I will not be renewing and definitely never recommending this company. Very unprofessional customer service.

I have been a customer for nearly a year. Every time a request a repair, I am scheduled with a sketchy contractor. Recently, I needed a plumber to repair a leaking faucet. The contractor arrived and was arguing with me about my problem. I had to schedule my own plumbing company to come repair the problem and pay out of pocket. I called the customer service line and they were unwilling to reimburse my fee. They wouldn't let me speak with a manager about the issue and simply said, "We cannot help you any further". I will not renew my contract and will never deal with this company again.

Updated on 03/29/2019: I previously posted a review about trying to get AHS to repair my refrigerator (it's been more than 2 weeks). They have marked the review Resolution in Progress or something like that. THIS IS NOT TRUE. The company sent me an email asking me to call (guess they couldn't find my phone number?) and this week alone, I have spent more than 2 hours on the phone with AHS customer service reps, left four voicemails and sent 2 emails. No response except the one email saying - please call us.

I just moved into my home and was just getting the locks changed. That was one of the services offered with my American Home Shield warranty. I contacted them online to set up the service and it was really easy using their website. I was done in less than a minute after logging in. Almost immediately, like maybe 20 minutes, someone from their contractor Pop-A-Lock of Baltimore contacted me. She was able to come the same day because I had other services being done that day. She was done changing all the of the locks in my home and it wasn't even an hour. There were three doors and they had two locks each. I had Comcast there and she was done before Comcast was finished doing what they had to do. I was very pleased and with no complaints.

We call American Home Shield to submit our claims and our interaction with their claims reps has been phenomenal. We recently had an issue with the AC, and a repair guy from Total Air Care came out to do the repair. He had to replace the control panel and he did a fantastic job. And the AC will be ready to rock and roll for the summertime. The guy had recommended putting a pound of Freon in the unit. So, it’s not cooling now but we’ve had cooler weather here in Louisiana over the past couple of weeks, so I’m gonna hold off on the Freon until we start getting some hot weather.

My air handler on my AC unit would not shut off. It would stay on even when the actual AC turned on and off. I submitted a claim to AHS and it was a very simple process. I was also very happy with their response time. Their contractor was extremely nice. He assessed the problem and said that there was a part that he needed to order. Five days later, he called me back and said that he had the part. When he replaced the broken part, he figured out that the motor was bad also and so he replaced that as well. highly recommend AHS and their contractor. I'm very happy with my first experience with them.

I'm satisfied with American Home Shield, but the appliance people that they get are not good. I've been waiting a whole week for a part and I'm still waiting on it. I recently made a claim over the phone and the rep that handled it was real good. The tech that came was excellent, in and out and took care of business. This was the third time they came out for the same issue, but they fixed it this time.

Something was broken inside the door of the microwave and when we initially filed a claim to American Home Shield, the technician came out. He said that it shouldn’t be a problem to get it fixed and that he would report whatever he had to the insurance company. It shouldn’t take more than a week to finalize to fix the problem but then, about two weeks went by and we haven’t heard back from him. So, we contacted AHS and they called the technician. Over the phone, he said that he ordered the part and he would contact us as soon as the part arrives. Again, we didn’t hear back and then, we got a letter saying that it wouldn’t be covered by the insurance. So, we were very confused. We didn’t know what was happening because this was not the initial communication.

I called American Home Shield and they gave our name to two good companies. Both companies were able to come out the next day from our phone call on a Sunday. So, the service was amazing. They came out when they said they would and did better than when I call a contractor. We used a plumber for one drain issue and the plumber was excellent. Then, we also had High Tech Appliance, who contacted me. There was an issue with the oven door, where a spill had gotten in the glass, and the technician fixed that. At the time, we also noticed our clock on our range was missing and he ordered a new part. Then, he came out and installed it. On the second visit from High Tech, the tech called the day before and said he could be out that morning. He was right here at 8 o'clock. So, I couldn't be more pleased.

I had a claim for a light in my bedroom that I have to pull a switch for and I never got a response so I had to call twice. It was horrible. The very first person American Home Shield tried to send out for my first claim with them didn’t respond too. Even so, getting the claims process started was easy. The very nice tech knew what he was doing and the service was wonderful too.

Recently, I phone Home Shield for a claim and the rep handled it well. The contractor came out in 24 hours and my tenant said he was great. Everything is working properly now too. However, I have two houses with this insurance and the prior call was awful. They elected an electrical company that made an appointment with my tenant (that was for my other house) and then they said that they could be there at one time, so she arranged to leave early from work.

I had a toilet that was stopped up and another toilet that was initially stopped up but wouldn’t fill correctly. Filing the claim with American Home Shield online was simple and it took two days for Amigos Plumbing to come out. They came in, completed the job in 30 minutes, and left. Plus, they were professional. I would recommend AHS.

When our stove wasn't heating up, we filed a claim with American Home Shield online. It was very easy doing that. We had AT Appliances come out who were very unprofessional and were total scam artists. Their guy was horrible and not certified for anything. He said he adjusted my gas stove. It's an electric stove and you can't adjust the gas line. The guy thought that we're stupid. He put parts in that weren't even the right parts.

I put in a request with American Home Shield for a rekey and navigating through their website was easy. I was told I was gonna be contacted within 24 hours and I was. The contractor was courteous, respectful and professional. I'm satisfied with the result and everything has been working great since then. I would highly recommend looking into getting a warranty with AHS.

Our furnace was making a grinding sound. I submitted the claim with American Home Shield over the phone and that process was very easy. The techs from the contractor, Dawson Services, came out that afternoon and they were very professional. They said the problem was with the bearing of the furnace, so they replaced the motor with the fan in it. They ordered the part that day, then they came back the following day and completed the job. The repair was fast and easy. That was my first time working with American Home Shield and I was very happy and pleased with the results.

As our washing machine was leaking, I filed a claim online with American Home Shield and thought it was easy. I got a response the same day and we scheduled a future appointment. The contractor did a great job and made the repair the same day. He was very thorough, very professional, and he explained what he was doing.

My water heater stopped producing hot water and since it’s covered, I went online to file a claim for it. That was very quick. The response time was incredible. It went out on Friday and I had an appointment set up for Saturday morning with City Plumbing. That was absolutely excellent customer service on the part of American Home Shield. However, the gentleman who came out from City Plumbing took one look at my Whirlpool water heater and told me that he couldn't touch it. All Whirlpool water heaters were under recall. I said okay and asked him what I had to do. He told me that he could give me the number or that he could make a call. Since I paid the $75 fee, I thought he could at least make a phone call for me.

Submitting claims at American Home Shield is seamless and it's the easiest thing ever. Recently my garbage disposal was acting up, and the techs came out and replaced it. I made the claim online and AHS followed up with a phone call. The process was very cool. Everyone so far has been amazing. The contractors they use are professional, so they seem to do a good job of picking those people out. Plus their timeframes are within two days, so everything is legit.

My pool equipment was making a loud noise by my next-door neighbor's window. I called American Home Shield about it and being on hold sucked. I don't think they have enough employees, but when I get someone on the line, the experience has been fine all the time. They sent out a lot of people here but these people always tell me to wait until the equipment goes out. When it finally did, AHS sent Expert Pools out and they were fabulous. They fixed the equipment and ever since then it has been working beautifully. I like American Home Shield. Even though they changed a lot of things this year (the things that were covered last year aren't covered this year), they're a good company.

My wife put in a claim with American Home Shield and the people that came out were great. I wasn’t there for the initial visit, but I was there for the installation of the new equipment. The tech was outstanding and very knowledgeable in the products and the industry as a whole. The work that he performed was outstanding and everything has been working well since then. However, the other technicians in the past for other things were not as well educated. Nonetheless, American Home Shield was great and the experience with the representatives has been good whenever we called over the phone.

We've had American Home Shield for at least 20 years now and it's remarkable that we've only had one bad experience with a man. Other than that, all contractors have all been very good and prompt. They have up to 48 hours to contact us and they usually do that within the first 24, so that’s very good. And if there’s going to be a delay because of a part, then they’re really straightforward about that, because that’s usually out of their control. Aeon Blue Pool and Spa was sent out for our pool pump that was leaking and they got here really quick. They were very professional and they repaired it.

I've been with American Home Shield for about a year. I heard about them through two of my friends that have their home warranty. The company is really good and very efficient. When my dishwasher stopped working, somebody was sent out in a day or two. He was very prompt. He determined that the dishwasher couldn't be fixed so they were gonna order me a new. They took care of all that. But I had an issue J.B. Hunt, the company where the dishwasher came from. They had a weird delivery schedule and only deliver on Monday, Wednesday, then Friday morning. I work those mornings. It took two months to get my dishwasher delivered and it pissed me off a little bit. Other than that, I like American Home Shield. Also, both the technicians who came, the first one who made the initial assessment and the one who hooked up the dishwasher for me, were great.

My gas stopped working and I phoned in a claim to American Home Shield. They scheduled a contractor to come out after 48 hours. When their guys came, they needed to order parts and so I had to wait another three days for that. They replaced the induction motor and everything has been fine since. They were very good.

I had a claim with AHS for my HVAC which I submitted online and using their site was easy. The contractor who came out here was great. He answered all my questions and was knowledgeable.

My experience with American Home Shield was not that great. I called about a plumbing issue late last week. The drain on the bathtub basically broke and I needed it replaced. The drain where the stuff pops up on the sink also broke. But American Home Shield's website and phone system don’t have a way to detail it like that. If it is a plumbing issue, there are only eight or 10 options. I looked at the drain category and went with as close as I could get. American Home Shield called my property manager and set up an appointment. Then the plumber showed up but he said that he was just there to look at the drain. He said that if I wanted the issue fixed, it was gonna cost a whole lot more and that it was not gonna be through the warranty.

American Home Shield was Johnny-on-the-spot. I submitted my claim online and they sent out a tech the next day. They said they wouldn’t replace the heater until it actually stops working. So, it was just a matter of time before it quits, and I do not look forward to being without hot water having to go through that process again. Even the plumber called and said it was as matter of time. I understand AHS' policy. I don’t like it because the heater is gonna go out and it is old. If I have to go without hot water, and it happens to make a mess in the house, I will not be happy. The heater is working right now, but it's not working well. So far, so good.

I submitted a claim with American Home Shield and I just had somebody come out to fix the garbage disposal. I submitted the claim online and the process was very easy. I got a response from the contractors quickly and they showed up in a timely manner. They got done with fixing the problem in a timely manner as well. The garbage disposal has been performing flawlessly since the repair.

I made two different claims, the first for the washer and the second was for the refrigerator. I was at work, and my wife called and told me that she was washing and then all of a sudden, the washer stopped. I called American Home Shield then and I was lucky the tech guy was in the area, so he was able to do it the same day. However, the guy didn’t have the order on his paper, so he refused to touch the refrigerator. I called back and American Home Shield made him come back the following day. On one occasion though, I was billed twice and it took a long time for AHS to refund my $100. The system is not great, and that’s why I had to wait so long before I could get my money. But I didn’t take it as a big deal. Most of the problem is not their fault - it’s the people coming. I recommend them overall.

I had two pipe leaks and I was a little frustrated because the original selected plumber didn't have availability sooner. The tech wasn't available for several days, which meant that my tenants had to shower in a different bathroom, which also got back to us in the process. American Home Shield wouldn't let me try a different provider, and it would've been nice if I could have called a different provider to see if somebody was available sooner. Nonetheless, the plumber that came was very knowledgeable and efficient. It was hard assessing one of the leaks, so I appreciated his persistence. Plus it didn't take even an hour for him to get everything done. I have to do a little bit of caulking myself, but I don't mind. I've been an American Home Shield customer for a long time and I really like them.

I've been a member of American Home Shield for four years and up until the last eight months, I've been very satisfied with them. However, I have been very disappointed in them, their performance and the service that I've received recently. I've had a total of six different calls come out on my refrigerator. The repairman came out and tried this part, then tried that part. He said that all this time, he knew exactly what part the refrigerator needed, but AHS would not approve the purchase of those parts.

I first called them over 3 weeks ago to get my refrigerator repaired or replaced. We moved into this home less than a year ago and the appliance was left from prior owner. Took a week to even get anyone out to diagnose it. As I expected-compressor was bad and the coolant had all leaked out. He quoted over 1000 to fix it. 2 weeks (and several phone calls to AHS later), the claim had still not been sent to the authorization department. Reportedly, the technician had not submitted the reports-but they had spoken with them verbally and got the diagnosis. AHS also made no effort to call the technician until I called them. Then they get the reports. And then AHS delays it further-wanting the technician to call them back about whether the part is under warranty through LG. Of course it's not, since I was not the original purchaser.

I have been a loyal customer for over 20 years and now I'm ready to cancel. I submitted a request for furnace not working on 3/2/2019 and a tech was scheduled to come out on 3/4. This was during a stretch of some very cold weather days. 20 degree weather. The tech had to order a part and came back on 3/6 to install. The furnace worked for maybe 30 mins. I called the company back right away but they didn't get another tech out until 3/7.

If I could rate AHS a zero, I would. I was told when signing up we could use a contractor of our choosing, now when we need our furnace fixed/replaced we are told we can't use one we'd like to use. We were not happy being lied to, no one has apologized for the misinformation. We understand that AHS has preferred contractors but the contractor we’d like to use is a preferred contractor for them; just not the “system generated one”. We've been waiting 3 days to hear from their contractor, called the contractor ourselves multiple times as well with no response.

We have been clients with this company for a number of years (nearly 10). The quality of the Agents has notably decreased in the past 12 months. IF you have any problem, do not expect service - you are on your own. We were pre-charged by a vendor and given a random appointment. We tried to change the appointment with the vendor - but they did not reply. We are currently shopping for a different company to replace AHS.

We had circuit breakers that were tripping. Every time we'd turn on a couple of lights in a room, the breakers would go, “Boot.” Submitting a claim with AHS was a piece of cake. I got online and their website has a drop down menu for the different types of problems where I clicked on circuit breakers. I did that on Saturday and on Monday morning, bright and early, SJDI Electric called me and said they’d be there on Tuesday between 10:00 and 1:30. Then, lo and behold, they reached back to me again and sent me a picture of the guy who was gonna come. His name was Fy so that when we greeted him at the door we’d know exactly who he was ‘cause we had picture of him. So, that was so great. After that, he came out, fixed the problem, explained everything he did to us, and went on his merry way. And we were very happy.

I’ve had American Home Shield for years and everybody has been very nice and they’ve taken care of the problem. I usually submit claims online and it's not a problem especially if somebody is my age. I’m almost 80 so if I can do it, anybody can do it. I get a call fairly soon saying that they are such and such and that they wanna come out and fix our unit.

With American Home Shield, we know what we are paying for and we are getting the service. We had some issue with the flush pump and I just paid my copay through online and that was it. The person who came here to my house was good. The flush pump was broken somehow, and he knows the stuff and he fixed it. The experience was good.

We had a water stain over our shower so we had to have somebody come out to investigate to see if we could find the leak. I filed the claim with American Home Shield online which was super easy and the contractor came the next day. That was really quick. He also communicated really well. He let us know what was going on, what he knew and what he thought. He did a really good job. It was not a plumbing leak but he traced it up to the roof so we had the roof repaired, which was covered under our association.

The lighthouse I got had little plumbing problems. I submitted a claim to American Home Shield and I did it over the phone. The plumber came over fast and told me how to fix it, and it was easy to do that. The air conditioner problem that I had with both my house in Georgia and here was challenging, though. That was a five-month ordeal and it was painful. We need more people who can fix things but our country is made up of a lot of managers, insurances and a lot of oversights which causes problems when you actually need guys to fix things.

Our air conditioning unit wasn’t cooling and it was making a big rattling noise. I made a claim with American Home Shield over the phone, and they sent somebody out within a little over 24 hours. But then we had a doctor’s deal going on, so we had to move it to Monday, and the contractor was here the first thing Monday so it was good. He was very friendly and efficient. He looked at the unit and tightened some bolts, and it’s working fine now.

When my water heater went out late at night, I went online and filed a claim with American Home Shield. I also paid online with my credit card. That was the easiest way I've filed a claim. The next day, I was referred to a plumber who couldn’t come out for 10 days. I called American Home Shield back and they referred Quality Plumbing. I was glad that American Home Shield had somebody else to refer. It took them about an hour to come up with the next referral but that was quick enough. Quality Plumbing was a good referral. The next day after talking to them, their plumber Greg came out and took care of everything. I really appreciated that because going out without hot water is not too easy. And Greg was a very nice guy, professional and cheerful. I was very happy with him. I was impressed and would highly recommend him.

We've been with American Home Shield for two years now and the customer service that we've received from the company has been outstanding. The technicians that we've dealt with came across as very good. There was one tech, Dennis, that fixed the bathroom and he was extremely good. He knew his job really well. He said that he has been doing it for a number of years and it showed.

I submitted a claim to American Home Shield online for a garbage disposal leak, then the tech called the day after. He wanted to come that day, but it didn't work for me so he came the very next day. The tech was good and professional, and the issue was resolved right then.

I've been dealing with American Home Shield for a very long time, since I was a real estate agent back in the day. They recently decided to cut losses and replace the dishwasher. The board that they kept sending was busted and I replaced it three times. They tried to keep the old machine too long after the third time, and about a month or so of having to handwash dishes, it gets very frustrating. But JR does an excellent job and are very personable people.

I was having an issue with my toilet. The anchor on the drain of the sewer line rusted over time and so there was nothing holding it down. I thought that it was gonna be as simple as replacing it, but it was much more complicated than that. I didn’t want to create more of a problem than it already was. I then went online to file a claim with American Home Shield. I, however, had a challenge getting that done timely. The warranty that I had expired and so I renewed it but then I couldn't access the renewed one online.

I had a problem with the igniter in my oven. I filed a claim online to AHS on a Saturday and their contractors came out very quickly the following Monday. They fixed the problem completely that same day. I'm very happy with American Home Shield and their contractor.

The dishwasher wasn't working. My wife submitted a claim to American Home Shield. She did it over the phone. The response time was amazing. The guy went out after a couple of days and then he was only inside for about 10 minutes. He figured out the problem real quick and he was gone. He was also super nice. After the repair, the dishwasher has been working. I would definitely recommend American Home Shield.

The air conditioner for my master bedroom side of the house wasn’t cooling and filing a claim for it with American Home Shield was excellent. I did it online and navigating their website was simple and easy. Having warranty on my property is highly valuable. This is the first time I’ve ever bought a house that wasn’t brand-new and there were all kinds of things that have happened and the warranty had come in handy to save us money. I would recommend American Home Shield.

One of the pipes in the bathroom, the one that controls the cold water for the shower, got bent, and we were afraid it was just gonna end up breaking off. We called American Home Shield and the reps were great. They were nice and they helped us. They sent somebody out. Because it was a Friday, they sent somebody out Tuesday. The techs just came in, did their job and left. They were finished in 10 minutes. Last month we had a broken washer that took a little bit longer to get fixed. It was because of the different technicians that AHS was sending out. They all thought it was something different. So, they came out here a few times within a couple of weeks, and it was pretty aggravating.

I always rate American Home Shield pretty high and I’ve never had any trouble with them. They always come forward and take care of me real well. Recently my water heater went out and I went from Sunday to yesterday without hot water, which was an inconvenience. As soon as everything was approved, the techs came over and did the repair. They were very nice, helpful and accommodating.

I call American Home Shield and tell them my issue. They check and see if it is covered on the warranty, and then they send it to a technician, and I get a call within a day. So I've been very pleased. So far, I’ve only had Reliable Plumbing come out, and they’ve been excellent. The first time that Reliable came out was for the tankless water heater, and then they had to come out again because the water flow wasn’t flowing from the sink in the shower. They’ve gone above and beyond. They were very thorough and very professional. I'm glad that I have American Home Shield. My warranty policy saves a lot of money because a service call for a technician could be $100 or $200 or more, depending on what the technician is, and then they charge by the hour. So it is definitely worth it.

My dishwasher was leaking so I called AHS. I prefer doing my claims by phone because with live people I feel like I get more information. The tech from Paul’s Unique Services came out and was wonderful with his mannerism and everything he did. He wasn’t gonna leave without making sure it worked, and he did it himself. I recommend AHS always.

I go online and submit my claims through the American Home Shield website. The process is faster and easier. If there’s an app, then that would be even better. Whenever I try to get on the phone with somebody, it just takes a while before I reach somebody. And a lot of the times, the operators on the line are very simplistic on their action and they’re basically doing the same thing that I’m doing if I go directly on the website.

We've had the American Home Shield policy since we've purchased our house in August or the beginning of the September 2014. Submitting claims through their service is super easy. We call them. My wife goes online and does it, which is convenient because if it is after hours, she can go on there and fill out the problem and make the deductible payment. Then, someone would call us the next day and we would have somebody out here on the same day. It is usually done in 24 hours and it is done fast. We really like them. We've been impressed with American Home Shield and we intend to keep them because the service is really awesome.

I did a claim for a furnace service, and American Home Shield was responsive and professional. The tech was great. Unfortunately, the same guy has been out here four times now, so I'm getting a little frustrated. This furnace keeps, for some reason, blowing out a transformer which he says is very unusual. He has replaced the transformer three times, and the furnace is 28 years old. I asked him at what point are they just gonna replace the darn thing. He even called his boss to ask what in the world is going on. He couldn't figure out why it keeps doing this. The first time he came out was about a little over a year ago, and he has replaced the transformer. The first time, it blew in two months and then it lasted about eight months. And this is outside my 60-day grace period or recall period. I also filed a claim for our disposal. The tech came out and had to replace our whole disposal. I have recommended American Home Shield.

American Home Shield sent Sears out for our refrigerator after I submitted a claim over the phone. We live in a very remote area and the technician was here within 48 hours. He was very professional and he did his job. He had to order a part but that did not work so he had to reorder another part. Everything went very well and I was very pleased. Now, the refrigerator is working like new.

My dishwasher needed repair and when I called to submit a claim to American Home Shield, the representative seemed to be very cordial and courteous and met my needs. Also, the process was simple and painless. MC2 Appliance Service came out and from when I submitted it, they scheduled an appointment within a week. So, everything was completed within that week at my time based on my availability for the appointment. Since the repair, I can use my dishwasher again so we’re not manually washing, so it increased the efficiency in our home tremendously. That was the first time that I’ve needed the service since we’ve had AHS. I appreciated that. They called me to see how things were which sparked in my mind that I needed some service. So, they need to continue to periodically call and thank their customers or just see how they’re doing. Other than that, it’s fine.

When my brother bought the house, he said we have the warranty of American Home Shield. Our recent claim experience with them was very good and fast. The pressure valve in the hot water heater needed to be changed and I submitted the claim online. I just wrote what the problem was and the AHS website gave me all the options, so it was very easy and fast. The contractor, DNB Plumbing Home Service, came out and it was great. The technician did a very good job and I’m glad that he fixed the problem. It didn’t take too long to change the pressure valve, so there was no problem at all.

I called American Home Shield about my swimming pool and my experience when submitting the claim was very good. Pure Pool Service came out, and the interactions and the service I had were excellent. The claim was completed as soon as possible and I’m very satisfied.

Our general maintenance service with American Home Shield went well. The guy serviced my air conditioner and he told me everything was good and I just have to keep my filters changed. I had also submitted a claim for a plumbing problem on a Monday, and the plumber contacted me on Tuesday telling me that he would be at my home. And so, that didn’t work out very well and I went to the hardware store, bought a draining auger, and took care of the problem myself. For the most part, it could’ve been a better service. But other than that, working with American Home Shield has been okay thus far.

The homeowners association people mandated that all the owners make sure that the air conditioner is in good working condition before the summer starts. I put in a claim with American Home Shield and the tech came to check the air conditioning unit to make sure that it was ready for summer. He went out to see if there was a shut-off valve and it turned out to be fine. All in all, it has been a positive experience.

I originally gave AHS 1 star because of the quality of the vendor they sent me and their lack of concern. That electrician wanted to fix the symptom instead of solve the problem (a problem three other electricians from three other electrical companies confirmed). I had a really bad experience with the AHS reps, who offered zero assistance when I told them I was concerned my electrical panel was going to be repaired improperly. I sent AHS a message through Facebook because they had no email listed on their website, and their social media department started working right away to resolve the issue. The social media team was great! My electrical panel is getting the repairs it needs, and I'm very pleased with how everything worked out. I wish the process wasn't so stressful, but that team was amazing, truly provided great customer service.

We couldn’t get the AC to turn on at all and the furnace wouldn’t stop running. It was midnight by the time we figured that out and we had to get the claim in with American Home Shield. We can’t get on the website on our phones, so we had to get on on an actual computer. The site doesn't have very good mobile capability or it's not very user friendly. I wish we could just submit a claim on the phone, but other than that, it’s fine. Then, I was going to be gone half of the day on the next day and we got a text message that said Rescue Heating & Air would contact us to set up the appointment.

My tenant had an electrical issue and they called it in. I saw that the job was closed and I haven't heard any feedback from anybody stating that there was still a problem. So, I’m gonna go on the basic assumption that everything got resolved. When submitting a claim to American Home Shield, the tenant calls the property management company and then, the property management company will notify me to submit a claim or trigger up a job. American Home Shield started protecting my homes April 30th of last year. I’ve only had two things that I have run through AHS, a rekey and then this most recent thing with the electrical issue. From a dollar’s perspective, I’m probably behind, but it’s reassuring knowing the warranty is in place. Overall, the experience with AHS has been good.

When the dryer needed to be fixed, I phoned American Home Shield and the claims process was very easy this time around. The contractor, Bryan, did a terrific job. He was a very nice young man who was professional and right to the point. Since the repair, I used the dryer once and it's fine. Last time, the claims process was absolutely terrible. It took forever and I still haven't gotten reimbursed for my microwave that I had purchased. I'm concerned about this reimbursement and I still need it. Their phones are always busy and it's so hard to get ahold of those people. I always give people a couple of chances and if I had the same experience the first time this last time, I wouldn't be with AHS anymore. There is hope now.

I've had American Home Shield for over a year and I've renewed it already. Air Creation Heating & Cooling came out for routine maintenance, though it really didn't do much. I thought it should've been covered under the $75. The tech pointed out a couple of things and said if I needed to make a separate appointment, I'd have to do that. Other than that, he seemed to know what he was talking about. There was another time when a part had to be changed in the clothes dryer, and the only difficulty was that the contractor didn't have the part available. It took a little while to get the part but we made it.

I did an AC tune-up with American Home Shield recently. I scheduled for the afternoon on Monday and I saw the tech on a Wednesday. I used the app to track him, and he showed up around the time he was supposed to. He was very friendly. We talked about some of the things to keep the AC running better.

Our kitchen sink kept backing up. Even when I would run the garbage disposal unit, nothing would go down. The garbage would go down at a certain line and wouldn’t go past the unit. I haven't even cooked any meals in the house yet, so I knew that was an existing condition. So, I called the warranty service, American Home Shield. I filed the claim with them online and that was extremely simple. The contractor, D & B Plumbing, came out the following morning to take a picture to submit to AHS. Then three days later, I got a phone call from the contractor saying that they could go ahead and have someone come out the following work day. The tech who came was great and super personable. He showed me some additional things in my plumbing line where my hot water heaters are connected, how to turn off the whole home water system, and a lot of information that I needed to know as a homeowner.

The toilets were gurgling when I'd take a shower. I called up American Home Shield and they said $75 would be my co-pay. They went ahead and put it on the card and got a hold of the tech guy. Within a short period of time, somebody sent me an email with the time he'd be coming. He was supposed to come that day, but he called and said that he had an emergency, so he asked if he could come the next morning. He got here that next morning like he said he would and took care of everything. He got on the roof, looked down the pipe, rodded it out and it worked out quite nicely.

American Home Shield was part of the package for the purchase of the home. And so, we extended it after we’d had some initial interaction. I submit claims online because it is quicker. Westside Air Conditioning recently came out for our AC unit. I got a phone call that the contractor had some available time earlier than our initial appointment, and he came several hours early. In the initial set-up, the lady was very professional, and so was the gentleman who actually came out. He was more than timely, and he explained everything and didn’t make us feel stupid when we asked questions. They completed the claim on the same day as when I submitted it. Everything has been fine after the repair.

I called American Home Shield to submit a claim for the sewer injector pump, and they put me on the call for more than 35 minutes. But in less than a day, the contractor came out. They showed up around the time what they were promised to. I showed them the problem and they did everything. They knew the job, what they were doing and they did it good.

We bought our house last year and the previous homeowners offered to buy us a year's warranty. American Home Shield is good to have around if you're not handy. I am capable of doing most things, but plumbing is not my forte, so when our toilets would occasionally back up and wouldn’t fully flush, it was nice to be able to call and get someone out quickly to take care of everything. It was super easy to submit the claim. I applied online and they called or emailed me later that day. They got back to me really quick, and then Metro Heating & Cooling reached out and said that they could have someone out the next day.

The contractor from Rescue Me Locksmith was nice. He came in and told us what locks he could change with the same key. It's very valuable to have American Home Shield. I have peace of mind that in case something happens, I can call them so they can have someone come out and fix it.

I call AHS when I have a claim and I get an automated service. The turnaround time is typically two days but that is not enough when you have a leak of water in the house like my last claim. Fortunately, they had somebody that was in emergency stand by and they came right away. They came on Saturday and took care of the problem. All in all, AHS handled it excellently.

I’ve been dealing with the same issue with my AC for the past two years. Different technicians go out but they just put a band-aid patch on the issue and it doesn’t do anything to fix it. I gotta keep calling American Home Shield back and pay another $100 for another service call. The techs said it was low on Freon, so they added some. Then, they said it was too much, so they took some Freon out. They said many different things, but it never got fixed. Now, it’s broken again and the technician went out and he said it was the coils and that it needed Freon. I paid $400 for Freon plus the $100 service charge. It was around five times that they came out within the two years and they were $100 each. That was 500 plus the 500, so it is $1000 and I am not too happy with that. Hopefully, the issue is fixed.

Several years ago, we had a problem when we went for months trying to get our cooktop replaced or fixed through American Home Shield. That was when they were using Sears and the repair people sent from there were completely clueless about the GE cooktop and they were ordering wrong parts. After going from September to February, American Home Shield finally told us they couldn't get the parts. Instead, they had a blower motor in the whole country cooktop that would fit the underneath parts because it was a downdraft. So, they sent it out. Gold Star came and installed it.

I filed a claim with American Home Shield for the Garbage Compactor that wasn't working. The contractors were here the next day and they were able to fix the problem. They’ve been to my house several times, and they were always very good. They were efficient and professional.

We had a service call with American Home Shield for the sump pump in our house. The guy showed up and did a wonderful job. My interactions with him were wonderful, too. We just moved into the house in February and having a warranty has been very valuable. I would highly recommend AHS.

I normally file claims with American Home Shield on the phone. I like the flexibility, although I have a concern about it when I filed a claim for my dishwasher. I was offered for the person to come in, but the dates were not flexible and I couldn't change that according to my schedule. The people suggested that I take off from work or have a neighbor come to my house to be there for them to do the installation or the repair.

We did the spring cleaning tune-up and we had some initial maintenance we wanted to do before summer. When the contractor came out, they found some issues that needed to be repaired, so they came back and took care of that for us. All of the people that we dealt with have been very good. In the beginning, our interactions with the AHS reps weren’t very good because some of the people they had working for them on the phone lines were very hard to understand. On the last couple of issues that we’ve had, they’ve had to call from the authorization department and those have been fine.

I would normally call in my claims to American Home Shield. I've never had a problem talking to their person. But when I had issues with my furnace, I did it online as their phone lines were busy and it said to use their online system. That was very easy to do. I got a text message within a few minutes of my claim submission saying who was assigned to my case. I did my claim at 8:00 pm and their contractor called me at 6:30 the next morning.

As our AC wasn’t picking on when we change the temperature, we filed a request online. American Home Shield rang within 24 hours, and the contractor was at my house within 48. The issue was caused by a fuse and the contractor fixed it the same day. All was very good.

Four different parts of the pool were dripping water and something needed to be replaced. I prefer submitting a claim to American Home Shield online. It’s much easier for me, and it’s fast and simple. AHS has sent Knock Out Pools, the contractor, different times. They have always been on time and they do a good job. We’ve had AHS since 2011 when we bought the house and everything has been great for me.

I put in my request online and told American Home Shield that my dryer's drum wouldn't spin. Pender Enterprises called me and a very professional guy came out. He said that he needed to order a couple of parts and that he'd call me on Monday. He did and he came back out on Tuesday. He did a good job and now my dryer is working.

The oven part of my stove wasn’t heating up. I would press to heat it up and wait 45 minutes, and it would only go to 170. So, I would have to press "broil" in order to even get it up to 350. I filed a claim with American Home Shield for that appliance issue. Normally, I do that over the phone because we wanna make sure that whatever the issue is, it’s covered before we pay the $100.

Our water heater was not making hot water, and it was the fourth time that that's happened since we moved into the house. I called American Home Shield, and it was the third time and they finally sent Sirius out. They were able to correct the issue and they provided us with hot water as had been done previously, but it wasn’t a part that was covered. It was like a shutoff that was optional. It's kinda aftermarket, so they just unplugged it for us and got the water working. So, that was fine and we can make do with that and certainly understand there are things they do and don’t cover. We haven't had any issues with that since.

The pilot lights on my furnace went out. I’m a new homeowner and I never had to experience this, so I didn’t know how to do it myself. So, I submitted a claim to American Home Shield to get somebody out and the process was simple and straightforward. I went online, let AHS know, paid my fee and they had somebody for me. The furnace that we have is an old unit that we bought from another couple and they've had it for a while. The contractor gave me some advice on what I might need to do in the future should that particular furnace go out. He did the job and he was friendly. American Home Shield has been there for us and so far, I haven’t had any serious problems.

When my water heater wasn't working, I submitted a claim with American Home Shield and navigating through their website was easy. Within seconds, I got a text from NW Sundance Services and then I got a call from them. The guy who came was very knowledgeable. I wouldn’t do anything. He showed up and did everything for me. It went really fast. Everything has been great since the repair.

I took advantage of a preventive maintenance checkup that American Home Shield offered and everything was good. The scheduling took a little bit because of my work schedule, but we were able to work it out. The contractor that came out was good. The tech was very friendly, very receptive as far as any questions that I asked, and he provided a lot of useful information.

We called them on Monday night 3/4/19 to fix a water heater that was leaking and destroying our beautiful hardwood flooring. Even in emergencies they tell you plumber won't be out until Friday, 3/8/19 so we without hot water until then. Had to call our own plumber to review it and he shut our water for us. Their plumber came out, looked and said would call AHS to review, then said we needed all this expansion tank and other modifications and the heater. Another plumber reviewed revealed that they were lying to get high charges from us about $1100-$1200. We argued the point with them and they said we could get it fix and they would send us a check. The check turned out being $479.

American Home Shield has been absolutely excellent. The garbage disposal stopped working, and Adam's On-Time Plumbing came out and said that it was beyond repair. They then replaced it. They had the equipment right on the track and able to do it quickly. The techs were excellent. I submit claims on the phone and the reps have always been very good. I’m fine that they come here as very responsive and does exactly what they said they are going to do. I’ve encouraged my friends and neighbors that they should go with them --- I am an advocate. People should sign up!

We had two toilets that were loose. One was leaking water around the base and not flushing properly. My husband submitted a claim online to AHS and within a couple of days, a contractor came out. The techs who came resolved the problem. So, I'd always recommend AHS to everybody.

When our thermostat wasn’t working anymore, I submitted a claim with American Home Shield online and it was pretty easy. I then received a text response and AHS was able to get a contractor out within three days. The contractor was professional and the work was performed adequately.

My hot water heater broke so I filed my claim on American Home Shield's website and it was very easy to use. I fill out all the information and they text me the information on who's gonna get in touch with me, and then I go from there. RK Plumbing contacted me that same day. Also I'm still waiting for somebody to come out and look at my air conditioning. That was on the same day too. American Home Shield passed it off to somebody else. It was Crispy Air & Heating, and I've never got any feedback or any call from them.

After I submitted a claim for our dishwasher, it took about a week before the first guy came out. The contractor was TrueFix Repair and they first checked then replaced our dishwasher. But the first guy actually thought he could do a repair then it turned out the part that he needed was no longer available so it took about 10 days before they came to replace the dishwasher. They kept me very well-informed though.

One of my colleagues signed up with American Home Shield a couple months ago, and he told me about it and said it was a good idea. I researched it and the price was pretty affordable. I made a recent claim online and the guy came out, assessed the AC and determined that the system is still relatively good, but he found a small leak on the inside unit in the house. He had to order a part, but he said he had to go through the approval process and submit it to American Home Shield. They’re still working through the repair and I'm waiting to hear back from the vendor on when they're gonna be able to fix it. But the experience has been really good.

When the motor on my AC unit went out, I submitted a claim to American Home Shield online. The process to get the claim started was easy. Their contractor called me the next morning and was out of my house an hour later. My son told me that he came in, looked at it, diagnosed the problem, and said that he had to get a part. He went, got the part, came back within two hours and had it fixed. I was very happy with it.

We had three separate claims for plumbing, appliances, and electrical fans. The valve broke in the shower. My washing machine and dryer was broken. Then I've got two fans in the house that just stopped working. I submitted a claim through messaging. The guy that had helped me online was great and was able to answer any of my questions. So, everything there went really smoothly. The contractors on the appliances and the plumbing came out to help us within a week. But then on the other one, I've actually struggled with. I had to get a hold of American Home Shield because they came out on the 4th of March but as far as my experience directly with AHS, I would definitely recommend them because it's a tremendous service with a tremendous amount of savings.

We had a little issue with one of our air conditioners and we submitted a claim online to American Home Shield. Getting the claim process started was very easy and I’m totally pleased with the results. The technician who AHS sent out was very knowledgeable, prompt and professional. It was not an easy problem to identify because we had this problem last year and couldn’t resolve it. He was able to resolve it very quickly for us and I was impressed. The performance of the air conditioner has been excellent since the repair and it was what we wanted. We're new customers of AHS and we've had two claims with them. So far, we're very happy with them.

Most of the time, submitting a claim online to American Home Shield has been easy. Their website didn't work once or twice, so I had to call in my claim. Their contractors have been very professional. When I filed a claim when one of the heating units was blowing cold air, AHS sent out A-US Air of Texas and they fixed it. The tech fixed it in just a few minutes.

It was easy to submit a claim to American Home Shield for a clogged toilet. I went online and I was able to select which option I needed as it was listed there specifically. It was super easy. I submitted on a Sunday evening and on the following Monday morning I already had a call from the plumber. Water & Drain Works came out within a couple of hours. The contractor exceeded expectations. He was super polite and he took care of the problem. He walked in just a few minutes, and then he was on his way. Things have been working fine since. Overall, it was an excellent experience.

Wet Feet provided a second opinion as to what was going on with my pool. However, American Home Shield said the issue wasn't covered. They're very nice and professional, and very prompt to send someone out. But they don't cover anything. We just had an electrical issue and they tried to tell me because I have too many appliances plugged in, so they wouldn't cover it, which is absolutely not true. They always cite part of your policy. Well, what's the point? I tried to cancel the policy but I've had to sit on hold for so long I was like, "All right, I'm not doing this."

My garbage disposal backed up and clogged up the dishwasher. I tried snaking one of those but it was beyond my knowledge. So, I requested a service from AHS. I did it online which was simpler than doing it over the phone because I didn’t have to deal with a person and I was done with just four clicks. Also, my information was already saved in there, so I just clicked some circles, stopped auto populates, made the payment, and it was a done deal. It was super quick and later, Wright Appliance Service & Repair came out to fix the problem.

I've only had the service of American Home Shield for a couple of times and I try not to unless the problem is something that I can’t handle myself. I was very pleased with the service that I got from them. But originally, they told me that the issue wasn't covered. So, I called the plumbing service directly, then they called AHS and found out that it was covered. I’m very grateful for that. So, my experience was better with the plumbing company and I highly recommend this company. They’ve been out here a couple of times. They have always been very professional and caring, and they had the problem solved immediately. As for American Home Shield’s customer service, it was originally not so great but then they stepped up and got everything taken care of.

American Home Shield was part of the purchase of the home and I have been with them for less than a year. I usually go online under the account and submit a request for service with American Home Shield. There is a service charge, then they have their selected contractors and within a couple of days, somebody comes out. The process is really easy. I had a claim with American Home Shield recently for an HVAC repair and Comfort First Heating and Cooling came out. The techs were professional and knowledgeable and they were able to troubleshoot the issues and make recommendations for repair, then they got everything taken care of. They got it fixed on the same day. I am happy with American Home Shield. I’ve only had used them once, but it is nice having the security and peace of mind that I can get stuff fixed.

I have a water leak somewhere on my grounds. I submitted a claim to American Home Shield over the phone. The plumber came out the day after. He was excellent, very incisive and covered all bases. He also crawled underneath my pair beam just to make sure that I didn't have any leaks under. The only leak that he found was on the outside spigot. He said it's so small, that for him to blow all the air and everything in there would make it worse. It's one thing he found that he could see unless I want to dig up my front yard and start looking that way. I have a u-shape driveway so that means they will have to break that up and do all that.

We're disappointed with American Home Shield's service. The cooktop on our range has been dragged out longer than we anticipated. This is going on a little bit on the third week now. It's supposed to be installed this Friday which will be the week four. I've had to constantly follow up with them, try to get information on it, and there's no communication on their part. The contractors came out and tried to repair it first. We have an old cooktop where they replaced all those with new ones and they didn’t work. They didn’t test them before they left. They came back out and said they can't repair it and that they're gonna have to replace it. It went on for two weeks, not knowing if they had ordered the replacement or if they were gonna try to repair it again.

When I bought my house 6 months ago, somebody suggested that I get American Home Shield so I could get a warranty on all the appliances, and it was a good idea. I used them once when I first moved in 5 months ago. It was for the electric stove. A wire had been disconnected and so they sent a contractor out who fixed it. In a recent experience, Bradley Appliance had to replace a fan in a refrigerator and they were very professional and knowledgeable. The leaking was all plugged up and they did an excellent job. I use email when I submit a claim and the process is very easy. Having American Home Shield is excellent and has been all worthwhile.

Calling American Home Shield on the phone to submit claims is straightforward. When our water heater was not working adequately, they sent a very nice gentleman. He was top notch and talked me through the process of the work he did. He was professional, efficient and knew exactly what he was doing. He knew what to look for and diagnosed the problem in less than 15 minutes. He then called AHS to let them know that the issue was a thermostat that had gone bad. He then fixed it and moved on. It was the best experience with a repair person I've ever had.

Submitting a claim for a water heater with American Home Shield was very easy online. Their website was very friendly. I was given a timeframe of 24 hours to expect contractors but the contractor was actually able to call the morning after, at 10 o’clock, so it was much less than 24 hours. I have tenants living at the property and I was not present when the service was provided but I interacted with the contractor over the phone and he was very pleasant, he explained everything and he arrived at the property right away.

Having American Home Shield has been extremely valuable for my property. I had an issue with my washing machine. It was not spinning. Submitting a claim to AHS was easy. I just went online and lodged a service call. They said I would have a response from the contractor within 24 hours. After he responded, he was out within 24 hours. The contractor from TriCountry Services was great. He was efficient, timely, professional. He was in and out of here in about 20 minutes.

American Home Shield is very responsive and we've had really good luck with them. I usually do the online version of the request service and they immediately called and emailed about the company that would get in touch with me. We'd get a call right back quickly and somebody comes out the next day. The first time we had a plumbing issue though, the contractors that they've sent out were sketchy. We had to call them back again not long later because we had the same problem but they never showed up. I called American Home Shield and told them what was going on and they got one of their other contractors to come out very quickly. They handled it very professionally. Recently, AHS sent out Advanced Heating and Air for the yearly maintenance of my air conditioner and the man was very nice. He did everything he was supposed to and he answered all of my questions. He was very professional.

American Home Shield sent Core Electric to provide service for the GFI that's kicking out. I did the claim online and the process was not hard. AHS was able to get the contractor out within 24 hours. All we had to do is push the button to reset it.

I called in a claim with American Home Shield when a whole room of my house completely lost power. I had a great interaction with the representative and they did excellent as far as in scheduling the service. Electric Plus came out in 2 days and they were on time, friendly, and precise. They actually wound up having to come back a second time because they didn’t fix the problem completely on the first time. There was also no hassle when they came right back out. And now, I’ve already been trying to push American Home Shield on friends and family.

I’ve had American Home Shield for a long time and my recent experience with them was very good. I had a kitchen faucet replaced. I usually submit claims online and that has been fine. This time, Discount Contractors came out to do the repair. Rene, the technician, was very good and he cleaned up his mess. He would be the only one that I'd wanna come back.

I have been a American Home Shield customer for two years. I recently had a slab leak and American Home shield was prompt in arranging a plumber to come out and evaluate the situation, however; their technician had to come out twice to verify what I already knew was a slab leak. Their technician recommended a re-route of the plumbing and American Home shield declined to cover any portion of the cost. Additionally, the slab leak also led to the discovery that the gate valve for the water shutoff to the house was not closing the valve properly and the main water line had to be shut off. Gate valves are covered, and I had to hire another plumber to come out and complete the repairs because the technician never followed up with me to let me know what American Home shield intended to do.

Do not use this service. They charge you to come out and do a visual look. If they see anything that is wrong they cannot repair it. you have to call and make another service call and pay again lucky the service tech was honest with us and told us that AHS will not cover what they found so do not call them again. They will not till you on the phone they wait until the technician comes out and tells you and then the company tries to give you a insanely high quote to to the repairs.

I sold this house on May 31 2019. I called to cancel this service and got a confirmation number. I keep getting billed. I have now made 5 attempts to close this account without any success. I ended up having to cancel my credit card to stop the billing. This morning I got a past due notice for a service I closed almost a year ago. This is a scam.

After a week of living in my new home, my water heater stopped working. I called AHS to put in a service request and the lady on the phone was nice. I waited a couple of hours and did not hear back from the company to schedule a repair. I called the plumbing service three times and finally got to someone. They can't have someone come out to look at it for another 3 days. That means I'll be out of water for at least four days. I called back to AHS and they forwarded me to a supervisor. I waited on the line for 30 minutes and then they hung up. I called again and waited for another 40 minutes to talk to a supervisor. Once again I was hung up on. I never got to speak to a supervisor. My wife and I have no hot water, and no help. I just want someone to reach out please because we aren't from here and now we feel like there was no point in getting this home warranty.

Horrible service, the staff attempts to diagnose problems over the phone rather than sending a technician to the property. I called to request service for a garage door and I was told the problem was with the "clicker" and was told that the it was not covered. I called a repair company and they informed me that the Springs were broken and needed to be replaced. The cost for that was $275.00 which we paid to get the work done.

I have been with American Home Shield for a couple years. They have continuously denied coverage of claims that I have submitted. For the amount being charged for their monthly fee and service call fee, it's not worth having coverage through this company.

My 6 year old LGB refrigerator was a lemon from the start. No qualified tech in the Phoenix area for the first several years. 3 compressors, ice maker and the electronics built into this appliance made me call AHS after it went out again. AHS sent out an appliance company and it was determined that the refrigerator was non repairable. He said he would report back to AHS and he would get us a new refrigerator. I laughed to myself. Big surprise is that AHS told me to purchase a new refrigerator up to $3000.00. As I was told, I received a $3000.00 ten days later. WOW! I never expected that.

I recently booked my first service appointment through American Home Shield for dryer repair. The first technician walked in and walked out and said he needed to send someone else. The second technician was a no show. Now they are saying another week before they can get someone else out. So we are going on 25 days since I paid $125 service fee through AHS and still no service. After this finally gets fixed, I will be cancelling my account. And to top it off, AHS is nonresponsive, rude and of no help. I will be going with another warranty company.

I open a claim more than 2 month ago and still waiting on the parts to arrive. Very nice on the phone, all they say, "Sorry. We understand your frustration"!!!! But never do anything to solve the problems!!! Going back to my old Warranty co!!!

My toilet was leaking and I needed a garbage disposal unit replaced. I normally submitted claims with American Home Shield online, but I had to call to reschedule. The process of filing claims with them has been fairly easy. Once I filed the claim, the contractor, Sun Kings Plumbers, came out within 24 hours. The plumber was nice and did what he needed to do. He did the work and it didn’t take a long time. But the contractor is coming back to reset the toilet. They had to replace the toilet and that was something outside of AHS's coverage because AHS doesn’t cover cracked paint.

The air conditioning at the home that we purchased was supposedly serviced. But when we arrived, we couldn't get the air conditioning to work. I called American Home Shield and their reps were very good and helpful. I was given an expectation of when I should hear from a contractor and when I might expect them to arrive. Since I was calling on a Friday, I was told there may be a delay because of the weekend and depending on what was going on. But everybody responded very quickly. The technician came right away because it was a really hot time in Florida. He said that he was gonna be coming over at a certain time and he'd give me a heads up that he was coming. He came at the set time. We're in a gated community so a notification had to made in advance to let the technician in the gate.

I made a claim to American Home Shield over the phone for a water heater leak and everything was fine. Once the contractors came in, it was great. However, it took me a long time to talk to somebody. Also, the people that they have working for them speak very little English. I’m 80 years old, I can’t hear too well and I was having a difficult time understanding what they were telling me. When I asked some questions, I had to tell them to repeat slowly. Also, I'm not happy because I didn’t understand that AHS just takes care of the washer, dryer and other minimum things. I had some water damage and at this point, they're not covering it.

I went online and submitted a claim with American Home Shield for my central heating. While they are 24/7, you have to wait until the local vendor could get out to your house. I wish that they were able to send out a contractor sooner. But the tech team that I had was great. They were very knowledgeable on what to do and were at my house for less than an hour. The unit has been perfect since and it's no longer cold at 2:00 in the morning.

My experience in submitting claims through American Home Shield has been prompt and great so far. Whenever I submit a claim to them, I do it online. It's easier. When my dryer wasn’t heating last month, Donaway Service Company came out for it. They have been very pleasant and helpful. They called me prior to going down. They had to get parts and had the repair done two days later. They did a great work and the dryer is working fine. Just this past week, we had AHS to get our water heater fixed. They told me it was fixed, by a different contractor, but I haven’t been back to see if it was.

I filed a plumbing claim with American Home Shield. The repair company came out and loosened up some pipes underneath my sink to make sure that everything was clear. Now, however, there is a drip that wasn't there before the repair was done. I've already reached up under there once and tightened most of the connectors. I’ll connect them and see if I can tighten them up again before I call the company all the way back out for that. But the problem they came out here for was taken care of.

Our outlet has stopped working after we had rain. They were in the kitchen, so I had to move my toaster oven to another plug. I submitted the claim with American Home Shield online and the website was very user-friendly and very easy to use. When I first submitted the request, it said that somebody would call me within 24 hours. I submitted the claim in the evening and by the next morning, I already got a call from the company to schedule an appointment for me.They came out that same week. The contractor was very professional, friendly, and knowledgeable. He answered all my questions. The repair made a big difference and everything has been great since then.

I had an issue with a dishwasher that had a motor that wouldn't start. I filed a claim over the phone to AHS and their rep worked with me to be able to send someone out to service the appliance. The tech came in two days and everything has been good since.

Our heater wasn't working and the contractor came out. They replaced the propane valve of the heater. We’ve been with American Home Shield just since January but this was our second experience with a claim. I prefer doing it online. It’s handy, faster and seems more convenient. For the most part, the contractors were good. However, I felt like the AC company was trying to upsell me on stuff. They told me they could do the repair and then, they wanted me to get a quote for an entire new AC unit. I told them no. Then, when they came back and did the repair, then they wanted to put me on a surge protector unit which wasn't really necessary. Nevertheless, the service was quick and they did a good job. I don't have a problem with the actual service that they did.

We had a problem underneath our sink. There was a leak coming from the water disposal unit and it had been leaking for a while. I tried to fix it but I couldn’t, and I submitted a claim with American Home Shield through the internet. Their website was very user-friendly and navigating through it was very easy. The communication was excellent.

My late husband had American Home Shield and before we got married, I had it all the time too. I love them. I don’t have any problems whatsoever with anything that has to be done. Their contractors come in and they've been very kind and courteous. They do what has to be done. In my home, the master bedroom bathroom and the regular bathroom are joined together. I told my son that our rug was wet and I didn't know where the water was coming from. We called American Home Shield and told them that we had a leak somewhere. A serviceman came and he said that it was the piping. But he was not going to try to go into it because he didn’t know how big the job was. He said that I have to have someone to come in, check the piping and run pipes into the house. Until they find out exactly what was going on, the serviceman couldn’t do anything at that time because the thing had to be pulled out from the wall.

I had a breaker box that would trip with the washer and dryer. I made the claim online and someone from American Home Shield called me within 24 hours, and then the tech was out here within two days. He was in and out super fast and solved the problem faster than I expected. Having AHS definitely came in handy.

I went online and let American Home Shield know what happened with my dryer and they got somebody here. The process was simple and easy. I had to wait for parts and it took about two weeks. Then, one of the parts that the contractor replaced broke again 10 days after fixing it, so I contacted AHS online again. They helped me out almost immediately. The contractor came and looked at it but they didn’t give a time frame. I don’t have the part right now and I don't have a dryer right now as well. Nevertheless, AHS has been great.

My lights were dimming and then they would come on bright. At one point in time, they were flashy. When I turn on any appliance especially any appliance as little as a toaster or the washing machine, it would dim and then come back on bright or it would flash. Filing a claim with American Home Shield for the issue was very easy. They have various entry points. I can use the mobile app or online or I can talk to a live person. I prefer to talk to a live person but for this specific call with the lights, I went online because I was not sure whether the electrical work that was required for my home was covered. I needed a lot more definition of what was covered in that electrical system.

When I didn’t have any electricity down in part of my basement, I filed a claim to American Home Shield. I normally put in a service request online and it was easy for me. Their contractor, Queen Electric, came out the following business day. Their technician did an excellent job. He found what the problem was and took care of it. He was only here a couple of hours. Everything he needed to do, he had it with him and was able to fix it then and there.

Our realtor told us that American Home Shield was the best option when it comes to home warranty. My mom also had them continuously since she bought her home over 20 years ago. So we got a policy from them as well. One thing I would like them to do is have an easier way to clarify the difference between what’s covered and what's not. Some of the things that the techs have told us that were needed to be done, AHS has told us were not covered. They would even send us the clause where it states that.

My oven door was not closing properly and I started to submit a claim with American Home Shield online for that, but I ended up having to call for other reasons. Everything with the claim process was easy-peasy, and the rep could answer greatly to all questions. The contractor from Limelite was great. We highly recommend them. They ordered hinges and replaced the hinges, and I'm all good. I'm just wondering that when I called American Home Shield, they said my account number was different.

I've called in claims before but I've done it online as well, and American Home Shield seems pretty responsive either case. Generally, the contractors have been pretty good too. This is down in South Hill, so people are nice here. A garbage disposal recently went bad and the techs came out, assessed it and then replaced it.

The heater on my rental property wasn't working and after easily filing a claim with American Home Shield, they immediately confirmed who the contractor was and gave me the number. I then called the contractor and they got to the property that afternoon. They addressed everything and they were very informative on the steps. However, the time it takes for the repair company to come out depends on what the issue is and when it's happening. If the issue was about the AC during summer, the repair company will have taken a couple of weeks to arrive. Anyway, the contractor that did the heating unit went above and beyond and I was impressed with their professionalism. It was fantastic.

I've had American Home Shield warranty for about 4 months now and I already filed my first claim. The process was easy and they connected me with a plumber. They scheduled an appointment and someone from All American Plumbing came out within 4 days. He was really polite and he took care of my toilet that wouldn’t flush. Everything’s good and I had an excellent experience.

I host a television show on real estate and American Home Shield used to be a great sponsor with us. We wanna get people buying homes a home protection plan whether or not they pay for it or we pay for it. I have nine properties myself and I've been using American Home Shield for 30 years. When the heater in one of my properties was going on and off, American Home Shield sent a guy who was really good. Sometimes, the vendors that American Home Shield have are not as good. But this guy was really thoughtful in figuring out what was going on. He had to come back about three times because there was a split wire that was shorting out that was really hard to find, but he traced the whole thing. He did a thorough job and my tenant is very happy now.

I submitted a claim online due to a small leak in one of the taps and American Home Shield sent out Grade A Plumbing. The guy was here within four hours. He saw the problem and showed me that aside from the leak I had seen in the front, there were also leaks on both the sides and even in the wall. It was a small dripping leak and our biggest concern was that it was wasting water on a daily basis. Initially, I thought it would get corrected by itself as certain things do, but it did not happen. We waited for three days until we realized that the drip was a concern enough to be rectified. It could have been a major expense if it wasn't identified. The guy fixed it within a few minutes and he was gone. I have been using that shower after that and it seems completely fixed.

I've been with American Home Shield for two years and I've had a couple of calls from other companies wherein I told them I’m happy with American Home Shield. I've been submitting claims over the phone and their reps have been great until it came down to the garage door opener. They had a guy come out and he was here for five minutes. He checked the garage door opener out and he said he couldn't guarantee anything but he'd see what he could do for me when he got back to the shop. AHS would not replace it and I was on my own. It was frustrating.

We had a problem with our cooktops. I emailed American Home Shield for my claim and it was easy. It's standard nowadays, but sometimes, it's very hard to explain in the email what's going on. If somebody places a claim, they should make sure some human calls them and they understand. Nevertheless, the contractor was good. The actual problem was the breaker, so they replaced the main breaker but then, they said that the stoves are not repairable. I was told that if I didn't choose the one they have, I should buy my own. I bought my own stove, sent the receipt and AHS refunded me around $400.

Called American Shield this morning for a repair and within 2 hours a repairman was here to fix the problem (gas furnace). It was a faulty circuit board. If I hadn't had this contract, it would have cost $800! Thanks for great service!

I was having air conditioner and heater issues and so I went online and filed a claim with American Home Shield. That process wasn't difficult at all and I received a response the next day. It was awesome. The tech who then came was really good. He took his time to talk to me and explained everything. I was impressed by his knowledge of what was going on. Since the repair, the unit has been working great. I would definitely recommend American Home Shield. Everybody needs to get a warranty from them. It's good to have, especially if you're a single woman.

American Home Shield sends out some of the worst rated companies in the area and this becomes a nightmare. When my air went out in the summer with temps averaging 98 degrees, they send a company that did a terrible job. They ordered the wrong part, then almost two weeks later, they sent two kids that look like they were in high school, the repair had to be redone. When my tankless hot water heater broke they sent out someone who didn't know how to fix. I had to contact them and request another company. Needless to say was out of hot water for close to a three weeks.

I have been with American Home Shield for four years now. Recently I got a heating issue. It was getting too hot and it was running constantly when the heat wasn’t on. AHS sent someone from Ray's Heating out for me. The guy said that some kind of element sticking together that was bad. Once the heat goes off, it was supposed to come apart, which it wouldn't do and it wasn’t telling the thermostat to cool it off. The only thing for me about AHS is just the waiting. I have to stay on the phone for 45 minutes when I am at work trying to call it in.

I'm a realtor and I always recommend American Home Shield because I have them and I use them and they’ve always been really good. I have them for eight years now and recently, I submitted a claim for an AC tune-up where they sent out Anthem Mechanical Palm Springs. This one went a little bit quicker than my other claims, which was nice, but maybe it was because it was not 120 degrees out yet, so they weren’t that busy. I called on a Friday and the rep I talked to told me that they could have somebody here on Monday. Then on Monday morning, she called and said that a technician called in sick, so they needed to reschedule. But it was no big deal. The tech was here on Tuesday and he was very professional and on time.

It’s relatively simple to do claims with AHS. I submit the claim and then the contractor contacts me later that day. The contractors are knowledgeable and they do the job. The rates are high though. The AHS service fee and the monthly rate went up without any notice. Also, it would be excellent if they have a better variety of contractors available. In the past, I had contractors that I didn’t particularly care for but I was stuck with them anyway. Also, we work to be able to afford the service but I had to adjust my schedule around it. If they have more contractors, I wouldn’t have to adjust my schedule. I got friends that also have AHS and we’ve had it for a really long time. We had it at this house and we still got it at our other house and that seemed to be the same thing. I basically have to take off for my appointment because they don’t have enough contractors to work around the schedule.

My experience with American Home Shield for a water heater claim was good. The heater was replaced and it's great. My interaction with their rep was good, too. But I wanna know how much the insurance is paying and how much the contractor is paid. I have not asked anybody, but if I get a report like that, I’ll be happier.

Our garage door wouldn't close without being held down. My wife filed a claim online with American Home Shield and she was contacted within 24-48 hours. Someone from Flash Garage Door Services then came out. The garage door was having a laser trip that wasn’t aligned, and so he adjusted it really quickly. The overall experience was good and the door is working fine now. However, we haven't been able to get a door connector to work on it. There's something wrong with the unit, but since we don't wanna submit another claim and pay another service fee, we haven't contacted American Home Shield yet. Still, we like American Home Shield. If things go bad, it's cheaper than having to pay for it normally. I've also referred them to other people in the past.

The furnace stopped working so we called American Home Shield to file a claim. It was over the weekend, so there wasn’t anybody that could come and get it fixed. The places aren’t open on the weekends so that was a bit of a letdown. It was easy to do the claim which could be done online or through call and text. It was disappointing though that it was wintertime and we had no heat for a whole weekend. Luckily, it was a warmer weekend when it happened. It's hard though to have children and get them ready for school when it's really cold in the house. But by Monday, somebody came and fixed it and got it running.

I used to have American Home Shield some years ago and they underwent some changes because they seem to be a little bit different than when I had it before. When I submit claims to them, I usually try to do it on the website, but the website is wonky and it won’t change the page so I was sitting there waiting to get the right category. I ended up calling them the latest time. Their customer service reps are professional.

One evening, we discovered that the AC unit wasn’t cooling and it was blowing warm air. We submitted a claim with American Home Shield. The contractor, A-US Air Conditioning of Texas, came out. It wasn’t even 15 minutes from the time that the technician got here until the time he was done. He had the part on his truck, he went outside, He diagnosed the issue relatively quickly. Then he went out and had the part on his truck, and he replaced it. So, there was no wait there and it was the fastest repair of any kind that I’ve had.

When submitting claims to American Home Shield, I do it online, mostly and sometimes, through a phone call. Navigating through their website is very easy. The customer service is great too and the technicians have been very professional. I had a claim regarding a leak under the sink and I'm assuming the issue got fixed ‘cause I haven’t gotten another phone call.

The fan of the AC was making some noise outside. I filed a claim with American Home Shield over the phone and the rep who answered was very professional. They sent out Texas Air right the next day. The technician was a very nice guy. He took care of his job and was very professional. They fixed it the first time and the work they did was great. The claim was handled really good and everything went well. And I already recommended AHS to my sister too.

My property in Vegas is a rental and the tenant ordered two services from American Home Shield. I paid the service fee of $75 for the garage door and he paid for the AC but his credit card didn’t go through. Not knowing that he had to pay for a service fee, I thought that my payment bounced. So, I called the billing department and the billing confused me. I didn’t know that there were two different service fees they were talking about. The rep couldn’t explain it to me on the phone. I knew that he wasn’t speaking English and he wasn’t listening.

After my furnace completely shut off on me, I called American Home Shield. After 30 minutes, I got a call from the company that was coming out to take a look at my issue. Then, after an hour, they were already out here getting everything going. I was surprised at how fast everything went. I also had an amazing interaction with the tech. As a first-time homeowner, there are things that I'm still learning and he gave me some advice as far as maintenance and where to turn to help avoid further issues. Since the repair, I haven't had any issues with the furnace. Overall, the experience I had was absolutely phenomenal.

Our heater wasn’t turning on in our house. I tried lighting the pilot and it would light, but then when the heater gets turned on, it just would never turn on. So, I called American Home Shield. Their contractor came and quickly fixed the problem and get us on the road. AHS's claims process was easy. I did have another claim that I did earlier and I had to call in, and that took a little longer. I was on hold for quite a while. But beyond that, it wasn’t a big deal. Their reps were very informed and helpful. And the techs that they've sent out were really helpful. The experience was great. I'm very impressed with AHS. For three months that I've been with them, they've been really good.

The refrigerator was not working and was making noise. We contacted the American Home Shield and submitting the claim online was very easy. The next day we got the appointment. The contractor was excellent. They checked the refrigerator and described the process very well. They ordered a part and mentioned that it was gonna take a number of days. We got whatever we were expecting and the refrigerator has been working fine since the repair. I tell others that they should take AHS' service. We’ve been members of AHS for a long time. They've been helpful and we've had a good experience every time. Plus, it’s easy to get assistance whenever we need it.

Our electrical heater was not working and there weren’t many parts. Submitting an online with American Home Shield is simple but in their website, it’s hard to figure out what you owe on your account. They also use people that are so busy that it takes forever for them to come out. It took a week for the contractors to come. They answer back, but they’re pretty booked out. I turned the claim in on January 25th, but we’re still working on it. They can’t seem to find the problem. I put a new heater in and now that they put the covers back on, it’s doing the same thing it did when we had the old heater. It just wouldn’t turn on, and then when it did turn on, it would turn off after it reached a certain temperature.

I had a bearing problem on the pool motor and American Home Shield handled my claim for it exceedingly well. Backyard Pools came out and fixed it in a timely fashion, and it’s now working very well. I also had a claim for the air conditioner that went out and the contractor who came out to fix it did a great job. I request service online and the website navigation is easy. I used to be bombarded by American Home Shield on email and I have a friend who works for them. My friend recommended them and I've had American Home Shield warranty for a year now. So far, my experience is good.

I've had American Home Shield since July and their online process is very easy. The contractors come out and fix what I need fixed once I make a claim. It's mainly been Cabot for my heating, but they've been good.

I've had two claims with American Home Shield, so far. I've put in a heating claim when I was having issues with my thermostat and another one for a ductwork. The ductwork was more of a foundation issue, the way the house was built. The contractor didn't sound too optimistic that American Home Shield will pay for anything but I'm still waiting to hear from AHS. The first call that I made was because I had a leak in my basement. And for whatever reason, they said AHS didn't cover that either. Nevertheless, the contractors that came out were fine.

When the washer and dryer had gone bad, I couldn’t wash and dry my choices of what I wanted to wear and my gym clothes. My daughter couldn’t wash her dance clothes too. Then it also costs a little more money to go out because we have to go wash and dry. American Home Shield sent Tri City Appliance and diagnosed what was wrong. They were very friendly but didn’t fix it. American Home Shield had to replace both the washer and dryer. The rep gave me the option of choosing one on my own but then they chose one for me. I wish I had chosen though because I do not like the washer now. I’m not satisfied with it.

My refrigerator water line for some reason the water isn't there, so I called AHS on 03-14-2019 for repair and they sent me a plumber who stated I need to run new water line due to the actual water line being too long. AHS stated under my contract agreement C-3-c does not cover modifications, but my contract didn't say that, instead it says:

DO NOT PURCHASE THIS HOME "WARRANTY"! I had an emergency - Septic backup on a Saturday - I put a claim in and was told 24 hours until I could get a call. They gave me the name (I submitted claim online) and Googled the plumbing company --- never heard of, no websites, no reviews, no basis that this was a real company. The company never called. Mind you - this is a septic back up - an emergency situation. My family was without water. I called a local major company to come out. I ended up having to replace a septic pump. Again, put a claim in, a different service and got the same, no-name plumbing company out of Detroit with no online presence. Seemed sketchy. So I waited for a call, no call. I again had a major local company come in and fix my septic pump.

My dishwasher keeps breaking every time for the same problem. Every time a service request is done a band aid is placed on the dishwasher. It works for a few months and it break again the same problem. At what time will they decide to replace. I am tired of paying these 100.00. I could have purchased a brand new washer with all the money I have spent for the same repairs. Then when I was asked to speak to a supervisor I was placed on hold for over an hour by the CSR.

Stay away from this home warranty company. Their agents are extremely well trained and are experts at wiggling out of paying for repairs that are and should be covered under warranty. One agent said “Even the though the contract says it is covered, we are not going to pay for it?” And when asked why, the agent answer “That’s what the back office decided”... Horrible. Put me on hold multiple times, made me wait for over 45 mins only give this answer.

Updated on 05/28/2019: I thought after writing my second review about the ongoing issues with this company there was finally a solution! Well that turned out to be more of the same runaround. In the beginning of April I spoke to someone and that person told me "we talked to last company, sent out to look at your stove and we’re replacing it and you have two options. Pick one of the stoves on the list they sent to me or find your own and we’ll send a check for $1200 the cost determined for the stove of no use". Well I go out and purchase one. Notified them that I’ve purchased a stove within that amount and have be waiting on the check for almost two months.

I have been with AHS for around a year. My first experience with them was actually not too bad except I had to stay on them to replace my microwave. My second experience was a nightmare and I have pictures to prove it. My hot water heater was not heating well so they sent a company that was rated 1.5 stars which I understand happens sometimes. So I was being patient and watched his work. He then proceeded, without draining the water heater which everyone should know to do, he decided to open it up.