American Home Shield Reviews

I had two different sinks that were leaking and they were causing damage to my lower vanity. Filing a claim with American Home Shield was easy and the experience was very good. Once I filed the claim, the contractor was able to come within a week. I've only done two claims and both were approved with no problems. Everything was fine with the contractors and I have recommended American Home Shield.

Our dishwasher's lock got stuck and we couldn't close it, so I went online and filed a claim with American Home Shield. The process of doing that was really easy and I got a response almost immediately. The contractor came out in less than a day and they were able to work with my schedule. The quality of work that they performed was excellent. The tech fixed the problem as well as what was causing it. He explained these very well and he was very knowledgeable, so that was very good. The dishwasher is now working great.

When my heater went out, I sent my claim to AHS online, and navigating through the website was easy. They said that the contractor would give me a call in 30 minutes, and then he was here 30 minutes later. The contractor fixed and changed a couple of wires and then left. Having a warranty is valuable. My AC went out and I don't think I could pay for the whole thing. I'd tell my neighbors to get American Home Shield.

The left side of my stove wasn't working, and the guy sent by American Home Shield came in and fixed it. He was nice and polite, but he didn't speak very good English. Discussing what the problem was over the phone before he even got here was hard. Also, I don't like it when people give me a window and tell me that they're gonna be here between 2:00 and 5:00, and they call me at a quarter to 5:00 saying, "I'm gonna be about 35 to 45 more minutes". Plus there was a problem with a different burner after he left. I called him back to come back, and he never called me back. So, my husband fixed it on his own. Nonetheless, the reps are good and the website is better than most.

First time trying to get service due to a stoppage. AHS sent a dishwasher repairer out. Made me take a day off work for that guy to tell me to get a plumber. Plumber came out, took another day off work for this guy to make it worst. They refused to ask more than the original plumber plus one other if they could meet on a time when I'm not working. Failed to fulfill obligation to fix sink. This whole process has taken over a week and hours and hour waiting on hold. TERRIBLE EXPERIENCE.

We have had this warranty for many years, and have not needed to use it. When we finally needed it, it was during a heat wave in June. Our A/C went out, they could not seem to get a company to respond in a timely manner as this is a busy time. It was very difficult to reach customer service and when you would finally get through each person would give me a different answer.

We need to get the house rekeyed because we just bought it on Saturday and closed. So it was safe having all of the locks and everything, and everybody have keys. My wife submitted a claim to AHS and she did it online. The response time was great. The guy who came out was really nice. The service was quick, easy and done over with. I would recommend American Home Shield to anybody. Hopefully, I won’t have too many things to bother them about, but if I do, I definitely have the confidence that they're gonna take care of it, based upon the first experience I had.

I had electric problems. Something was wrong with the breaker box. My dryer and a ceiling fan went out, and the bathroom lights won’t come on. I submitted a claim online and it took two days before a contractor came out but he took care of everything within the same day. He was friendly, quick and professional. Even before he left, he asked if he could check anything else. So far, everything is working fine.

I filed a claim for a blower that was very slow and it was expected that a contractor would come out within 24 hours. The contractor came on time and did fantastic work. So get an AHS warranty.

The heater stopped working and I put in the claim for the service. I went into the web, made a report to American Home Shield and I immediately got a contact number for Liberty. I called them in the morning and they were super nice. They were super quick in finding somebody to come over on the same morning, which was a surprise to me because I haven’t had a good experience before. It was my first time with Liberty. The person came out at 12 o'clock and did a very professional job. He got the appliance fixed, troubleshot the cables and figured out that it was the control board. He went and bought a new one. He installed it in an hour and everything was working. He tested the air conditioning and the heater, to check if nothing was broken. That was very professional and he had a very good attitude and communication. He explained everything he was doing and that was a very good job.

We call American Home Shield when we have a problem, then they tell us who they're gonna send out and when we should expect to have the service done. If I call in the morning, I’ll have the contractors usually in the afternoon. Recently, the pipe underneath the sink had broken open and water was going everywhere. We called in the afternoon and the guy said he would come if he could before the day was over but he ended up coming first thing in the morning. When he came, we told him what the problem was and he fixed the problem. When we bought our house, we had another company, but we weren’t too pleased with it. It was free with the first year of our homeownership, but American Home Shield was cheaper than that one. We’re very satisfied with American Home Shield and we will renew them.

My icemaker was not working and submitting a claim online with American Home Shield was easy. It took a week to get a contractor out but they were able to accommodate my schedule. They had to order a part and then, as soon as the part came, they had the part sent to me. And when the part got here, they came the next day and put it in, and it was a great experience.

My garage door wouldn't go up or down. I submitted a claim for it to AHS and it was very easy to get that process started. Their contractor came out, was here 30 minutes and he did an excellent job. He fixed it and it has been running ever since. I'm satisfied with their service.

We recently had 2 issues. Our air conditioner was not cooling, and then our heater kept recycling. I submitted a claim with American Home Shield via the phone. The tech came out the next day. He was very professional and thorough. He told us our air conditioner’s 20 years old and we had no Freon and there is a leak in the coil and it was gonna take 10 pounds of Freon, and Freon is going out next year.

When my dishwasher was broken, I called American Home Shield and made an appointment. The guy from Ralph's Appliances came out when he said he would. He was very good, polite and very knowledgeable. He explained what the problem was, and what looked like the cause of the problem. He was then able to fix it. So, I was very happy. When it was broken, I had to wash the dishes by hand, and it took a lot longer time. So, it was very convenient to have it repaired. Now the unit is working perfectly. The whole thing worked very well.

I had water on my floor, and it was coming from inside the wall. I called the number that was on my contract from American Home Shield. I talked to a live representative, and it was good. Everything was fine. Wats Plumbing came out the next day -- they are gonna be my normal plumber now. The owner came out, so it was all good. The only thing is that American Home Shield cannot find a sheet rocker to come to fix my wall. So, I gotta contact them and set something up because they were talking about me doing it instead of somebody else, but I'm not gonna do that. But as far as the plumbing and stuff, it was a good experience.

I submitted a claim for my AC unit to American Home Shield. Doing it online was easy and the tech from Royal Flush AC and Heating came out on a scheduled time. The contractor was really professional and patient. He liked explaining some of the problems and solutions. He had to come out a few times. Previously, it took a while for him to diagnose it. But, he was patient with it, and he followed through. He was able to get it to work to a certain point and then it stopped working a couple of weeks later. It turned out, recently, to be that the compressor needed to be replaced. Right now we’re waiting for him in submitting the full report and for AHS to decide what we are gonna do.

I submit claims at American Home Shield by telephone and I usually get straight through. The disposal recently needed replacement and Air Pro Master responded quickly, and I got service as soon as possible. It was a great experience.

I filed a claim online to American Home Shield for AC checkup and freon. AMS of the South came to us and I interacted very well with them. I've been satisfied with American Home Shield and at this point, I would recommend them.

I had a leak. I submitted a claim to American Home Shield and I did it online. The online process was easy. I got a text regarding the next step and then the next day, a contractor came out. However, it wasn’t an issue with the dishwasher, so he couldn’t do anything, and it wasn't covered. It was a plumbing issue and I had to hire a plumber on my own.

I'm 70 years old and I don't know how to repair things. My son has American Home Shield and he referred me to them. When I submit a claim, I call them on the phone and when I tell them I have an issue, they never failed to fix everything. I had an issue with my dryer and they sent someone out and it worked one time then it went out again and they sent somebody else back and it worked a time, then it went out again so they replaced the whole thing. It's a very nice dryer, much nicer than I ever anticipated. The last contractor that they sent to work on my dryer was one of the nicest service people I’ve ever worked with ever. I recommend American Home Shield to everyone. They are awesome to work with and I have friends that have them, I’ve never had known anyone that had a bad experience with them.

My washing machine would not cycle and was just holding water. I submitted a claim to AHS online. I wanted a space where I could provide more information about the problem. Still, the site was easy to navigate. Thereafter, I called a few times and one of the plumbers said that they had no availability. I called AHS directly and told them that I have an emergency. I explained that the plumber they contract with couldn't come quickly enough to see me. Their reps found somebody out of their network and took care of my issue. Their techs arrived when they needed to and were very professional and friendly. Because of the age of the washing machine and from all the years of it becoming wet, they couldn't repair it. They ended up having to replace my washing machine and I was very satisfied with the way the whole issue was handled.

One of the burners of our countertop wasn't working. I phoned American Home Shield and submitted a claim. We had a claim with them several years back and it took a long time for them to process it and to get somebody to our house, but this time around, that wasn't the case. It was Saturday when I filed the claim and by the following Monday, they were able to send a repair company out. That repair company was very courteous and they did a good job. They responded very well. Also, there was this thing they have on the internet where they tell you where they are and when they're coming and they were spot on with that. They ordered some parts and by the following Friday, those parts came in. They came back the Monday after that and repaired the unit. I was very satisfied with the repairs that were made.

When the lights aren’t shutting on and off as they should, I submitted a claim with American Home Shield and they did a great job. Western Electrical came out and they were very professional. It took a day from them to come and complete it.

We contacted American Home Shield for routine service on our air conditioners. Scheduling with them is generally good. The fellow who came out seemed to know what he was doing. It seems, however, suspicious to me that our crusty old air conditioning units were okey-dokey, just fine, and then it was full freon. Still, overall, I’m pretty happy with them in the last few months.

I submitted a claim with American Home Shield online for my 24-year-old refrigerator. They were ready to send out a contractor right away, but I asked them to wait until Monday the 1st because that was when it was most convenient for me. The tech fixed the fridge within 30 minutes and was gone, and everything was wonderful.

I called American Home Shield and told them that I needed an AC man to come out and check my unit. My AC unit was freezing up. They told me to expect the techs to call me within 48 hours and they called me within 24 hours. The contractor from Total Air Care was very good, polite and knowledgeable. He added Freon to the AC unit and now it is fine. My daughter has heart problems, so it was very good that they came out right away. I'm very satisfied with American Home Shield and I'd recommend them.

The process of submitting a claim online with American Home Shield for my broken refrigerator was fine. They tried to get me a service contractor, but that contractor didn't work on evenings or weekends, so a different contractor was contacted but that company didn't work on evenings or weekends too. Finally, AHS got me some other contractor that would accommodate. The technician who came out was amazing. He was so flexible and really cared about making sure that my problem was fixed. He came three times and my refrigerator is working fine now.

The heater didn't work in my house and I called American Home Shield to repair that. When I submitted the claim, I had to wait two days for the contractors because there was an emergency. There were two contractors who came out and they were great. They were there for three hours. Both contractors were extremely friendly, answered the dumb questions I had asked, and they did a great job. They explained things and cleaned up after themselves. It was a good experience.

Our toilet was leaking at the bottom. As soon as I saw it, I put the claim in to American Home Shield. Their reps told me who would be calling and the contractor called within an hour or so. They came the next day and fixed the problem really fast. Overall, AHS does all right for me.

I recently submitted a claim online for my dryer. The claim process was very easy, and there was a quick turnaround -- within 24 hours. The contractor called me, and then I called them back. They were very straightforward and they gave me an appointment. They were able to come back and fix the problem with the part for my dryer that day or the next day. The performance of the unit since the repair has been good. American Home Shield is wonderful to have ‘cause I didn't know my dryer was covered until I went online and looked at it. It was a big relief ‘cause I was about to buy a new dryer.

I've been with American Home Shield for a little less than a year now and my experience with them has been fantastic. Once, I had a problem with my furnace. I submitted a claim with them and they immediately got me in contact with a local furnace repair company. That company was gonna come out that afternoon, but I ended up having them come out the next day. When they came the next day, they immediately found out that there was an issue with the furnace. They called American Home Shield right away, told them what the unit was and its efficiency level, and American Home Shield said that they would be sending a new one out.

We’ve been with American Home Shield for three years now because they’re easy to reach and their customer service is very good. They always seemed very professional and courteous on the phone. If I'm not sure the right words for a piece of equipment was, they help me with the description. I have no difficulty in filing claims with them. We recently had a heating issue, I called in, they asked me a couple of questions, sent someone within 24 hours. The plumber was very professional and courteous. He did what needed to do. He contacted AHS for authorization, got the work done and he left it clean. It was a good experience.

Called on February 29th. Have had 3 different technicians out for my water heater. The last tech caused a major gas leak when he broke off a piece and proceeded to try and extort 900.00 dollars from me. Said I needed to pay him to get it fixed. I keep calling American Home Shield and get the runaround. I am left with a broken water heater for over a month. All Intercity Plumbing most unprofessional crooks I've ever seen. This is my 10th phone call to American Home Shield and today I've been on the phone on hold for 50 minutes.

Worst company I've dealt with. Customer service, contractors is horrible!! Every call takes 45 min to 1 hour. How many calls does it take for same service request? 4-5 times! Water heater is covered by AHS the company I pay monthly plus service call fee $75. 1st call Friday 3/29 - 45 min call to put a service request & take $75 service fee...ok right? 1st plumbing contractor calls to tell me next appt available is Monday 4/1 w/no hot water?? Not acceptable! Contractor tell me nothing they can do & to call AHS again to have another contractor sooner. What a pain to call them again?!?! Called AHS again...another 45 minutes! Another plumbing contractor will contact.

So far, we've been very pleased with American Home Shield. Although we're having a little trouble with the ice maker on my refrigerator, the guys are trying. We've had them come out and come back for it. We've also had them out four times on plumbing. Submitting claims online, which I prefer, is very easy. And it takes about a week to get someone out.

I had a plumbing blockage and my experience in submitting the claim with American Home Shield was horrible. I couldn't get them to understand what I wanted. I called over the weekend and I was told that they would expedite it, but I didn't hear from anyone, so I called back and they said, “Oh that wasn’t expedited. I’ll put you on hold. I’ll expedite it now.” They did that four times. I asked to speak to someone in the United States and they put me on hold and they stuck me with whoever spoke the best English. I could still hear them in the background and she was definitely not from the United States. When I asked to speak to someone in the United States, they were supposed to put me through to someone in the US, but they did not. I was so furious and it wasn’t even funny. I was point-blank lied to by whatever country it is that takes our calls on the weekend and in the evenings.

We had an electrical issue on the lights in the restroom. American Home Shield sent a tech who went in in a timely manner. He diagnosed the problem and ordered the socket. He got ahold of me when it was a good time to meet up, came back and repaired the issue. He replaced out the socket and tested everything out. He was a very professional guy and he did great.

I've had three claims with American Home Shield for three plumbing issues - one for the dishwasher and sink, one for the toilet, and one for another sink in the bathroom. I filed all of those online on my phone and their website was mobile-friendly. It was also simple to navigate. I was then contacted and then an appointment was set up. The repair company that came out did their job and everything was great. Since the repair, I haven't had any issues like I was having before. I have found having AHS' home warranty to be valuable and I need to get my subscription renewed.

My appliance wasn't working. I submitted a claim with American Home Shield online and the process was easy. The response time that I received in regards to a contractor coming out was good. I got a response fairly quickly and they were able to work with me as far as my schedule. It took two days for the technician to come out to our home. He was very nice and professional, and the quality of his work was excellent. Since the repair, everything has been fine.

I called American Home Shield for a claim and everything went well. Everything's working and I'm good so far. But American Home Shield went up on my rates. Before the increase, I talked to other people about them.

The heater wasn’t heating properly and it was very easy submitting a claim online to American Home Shield. The service was scheduled appropriately and it was within a couple of days. The contractor even offered to come out earlier, but due to my schedule, I was not able to do that. The technician was customer-oriented, very friendly and down to earth. He explained everything and his work was excellent. American Home Shield saved me thousands of dollars, so I’m glad I have it.

With American Home Shield, there are a lot of things that aren't covered. You look at the plan trying to see what's covered, and then when it comes down to what really is covered, it's not the same. I've submitted my claims online and over the phone, and doing it over the phone's fine with me. But my experience was not good. We had a problem with cold water not coming out and it is still not fixed. The contractor told me there was air in the piping, so he did something, and then it worked for a while. It was fixed a week or two, but now we're back to not having cold water again. Also, it's so hard for these stupid visits since the contractors won't work on the weekends.

So far, making claims has been pretty easy. I've done three different things and except for one of them, they got resolved in the first week. The garage door recently would keep going back up, and it was hard to get it to come down in one push of the button. The day I called AHS, they sent someone out and it was fixed. Another claim was the fridge and that took a couple of times out since they had to order parts and come back, but that was pretty good, too. And the other thing was an AC tune-up, and that was pretty smooth. The fridge guy was hard to understand, but he worked good. The garage guy was in and done with his work so quick. Neither me nor my wife got to talk to him, but it got fixed to where I no longer have a problem so I’m happy. American Home Shield has been good with me and I encourage people to use them.

I've had American Home Shield on and off for many years. So far, my experience in submitting claims with them has been good and I’m happy with them. I usually like filing claims over the phone, so I’m sure that it’s all happening. Also, if I have any questions or if there should be any issues, I can make sure that these are covered. But the one negative was that some years ago they dumped me and I assumed this was because there were too many claims. I wasn’t happy about that, but then they took me back a couple of years later.

This last time things were fixed fairly quickly. The furnace was not working so it was 58 degrees in the house. I submitted the call request with American Home Shield and it wasn’t even 6 AM. They called me at 6:10 AM. Then the contractor went to the house around noon that same day. They didn’t have the piece that was damaged, but the tech ordered it and within a day, the issue was solved. I'm happy with the result.

American Home Shield gets someone out to fix the repair at the first available appointment. They are reasonable in price and they're very professional and get stuff done quick. My dryer wasn't heating as the heating element went out, and the contractor they sent was able to figure out what the problem was and put a heating element in it, and it took less than 30 minutes.

I called and filed a claim with American Home Shield for the electrical and AC issue that I was having. A repair company came out to my house at 8 PM that day and they finished the job by 10. They took that long because the issue got bigger. They replaced my smart thermostat, and they downgraded me with a really old one but they repaired the issue. Everything is now working right.

American Home Shield is very good. The technician they sent out was also very good and was on time. And as far as his work, it was perfect, but he was an idiot and he thought that I am a moron. He only talked about money. When I asked him questions, he thought that I was an illegal immigrant who doesn't know how to speak English. He had zero human emotion and he was a robot. When he works, he should put in his van, "Don't talk to me. I'll do the job." He didn't want to be talked to. He was busy. When I asked him a question, he thought that I am an idiot and he won't give me an answer. The worst part is he is also an immigrant. He had around 15 customers that day, so he didn't wanna talk.

When we had a backup and didn't know the source, I filed a claim online to American Home Shield. Their online process was easy and a contractor was out in 24 hours. My husband said that they were great and easy to work with. The professionalism and quality of work performed were excellent, and the issue was completely fixed.

My heating unit stopped working and I filed a claim online to American Home Shield. They got someone scheduled to come out in 12 hours and their contractor came on time. The tech who came out was great and everything has been working properly since.

At first, I called American Home Shield to do their spring HVAC check as they were offering a $75 spring check on HVAC. After I schedule that, my furnace has not been running right. I got electric bill for $519 and I work out of town every week. So, the furnace was running the time that I was out of town. It was running in the auxiliary mode which means that it's just cooling off of the electric and not from the furnace. So, I called AHS back and they put in a second work order so that they could not only do what they needed to do with the HVAC outside but also fix the furnace upstairs. They sent out someone as soon as I submitted the claim. I was out of town that Monday through Thursday so they couldn't come until Friday.

The water heater started getting big streaks going down it. So, I called them about the water heater and I said, "Well, seeing the plumber's coming for that, I'll have them check the bathroom and I'll also have them check the kitchen sink for me." However, the contractor said, "Nope. All mine that is saying, it says water heater only and that's all I'm doing." That guy had an attitude. So, American Home Shield had to send somebody else out, and the second guy who came out was excellent. He explained everything about the pressure with the water coming out of the sink and everything, that there was a crimp in the line somewhere, and he told us about the toilet, and he fixed it. I was pleased with him. American Home Shield worked with me to schedule, and the first contractor came out two days after, while the second came a day afterwards.

One of my co-workers told me how good and reliable American Home Shield was. I figured that the monthly membership was not too bad so it was a good and safe way to cover my appliances. When my washer wasn't working and we had to go to a laundromat to wash, I filed a claim with American Home Shield and they contracted Sears to come out. The representative stayed in touch with me the whole time as far as when he was gonna come over and at what time he was gonna show up. He was very courteous, friendly, and he resolved the problem right away. I'm going to be with American Home Shield for a year now and they do a really good job. My co-worker and I like them. But the prices went up as far as submitting a claim. We'd like for the price to go down a little bit. Hopefully, the already increased price won't change anytime soon as far as going up again.

I am very satisfied with American Home Shield and they have been very positive. In fact, I have four houses with them and there had been occasion here and there where we had to have a callback, but it hasn't been to the extent that I hesitated to put more houses on because we have rental properties. Then, when I had to submit a claim, I called American Home Shield. But, the rep who took the claim had a lot of difficulties understanding what I wanted. She finally got it straight though when we saw the ticket with everything that I told her.

I had an issue with my in-wall microwave that went out, and American Home Shield sent the provider that they wanted to send out to my home. This provider had been at our home previously when I was with First American, and that was a really bad situation where I almost had to call the police. AHS was telling me they couldn't change the vendor because it was generated by the computer. I had to go to a point where I had my invoice from that incident and I sent it over to AHS. After a lot of back and forth, it was resolved. General Electric was sent out, which was great since it was their appliance and so they knew it, and they were able to put it in for me where it would be replaced.

We had to call our claims in with AHS and I told them I need somebody right away because I have a baby. They asked me what was going on, and they were like, "Yeah, something's definitely going on," and then they put me on hold to try to figure out what to do. The rep figured it out within minutes and then that was it. She gave me the number for me to call to schedule the time frame. And then the other company was already calling me to ask what time they could come in.

The tech who came was really good. He was professional and he told me what the problem was, and what was needed to be fixed and repaired. When I had a question, he answered all the questions that I had. I filed the claim over the phone and the rep I spoke to was perfect. She was knowledgeable and was able to direct me to the process.

I submitted a claim online for my washer and it went quickly and was efficient. However, you don’t get to state what the problem is, you just say you have a problem. I feel that there should be somewhere where you can say what problem you’re experiencing. I got an email from American Home Shield telling me what company would be coming out to look at the washer. I emailed that company and told them exactly what was going on. And the turnaround rate was great. I emailed the contractor on a Saturday night and he said that he could come out on Monday. I was at work, but my son was here when the contractor came. He was a nice guy. The washer had been here when I bought the house 18 years ago. He said that given its age and the lack of parts, he would recommend that it be replaced. And I replaced it last week.

We’ve done several things with AHS already in the last two and a half years. I always ask the guys who come in and they tell me more or less what it would be if it was not the call from American Home Shield. The savings are quite a bit. You save money when you have them. It looks a lot once a year, but by the time you called the second time, it pays off.

The icemaker went on the blink. I filed a claim online for its repair to American Home Shield. The process was fairly easy and their response time was good. Usually, when I file a claim, I follow-up with the contractor the next morning. This claim was about the third time my icemaker broke down and in the past, they’ve been able to repair it. This time, they checked it and said it was unrepairable. Now, I'm waiting to go online and choose a replacement.

Our washer wasn’t draining properly and the door lock wasn’t functioning properly. We submitted the claim with American Home Shield online and it was easy. It took AHS three days to get the contractor, A.T.O.M. Appliance and Technical, to come out and take a look at our washer. The contractor sure worked with our schedule. The technician was a very nice young man. He was very knowledgeable and polite. He took care of the drain problem. Since the repair, the washer has been working beautiful and I’m very happy. But he had to order a part for the door and he gave us an accurate time frame as to when he would be back to complete the service.

I had two 40+ year old A/C units which did not cool properly. I submitted a work order to AHS and they sent out a local contractor who recommended I replace both units as this is March and by May it is near 100 degrees here in Las Vegas. AHS refused to honor any replacement as they said the units operated effectively. ??? HUH?? Nevada Energy asked me to replace them earlier because they were inefficient, outdated and wasting energy! I canceled my AHS contract immediately as I refuse to pay for coverage I cannot use!??

In December, I had a refrigerator issue right around Christmas and I called American Home Shield. They got someone to come out on the 27th of December. The gentleman told me that the fridge is a GE, that it has a computer and that he couldn’t do anything with it. He told me that I need to call American Home Shield and get my money back. He also told me to call GE because they would be able to fix it. So, that’s what I did but I still have not been refunded by American Home Shield for the $100.

I discovered my water heater leaking late in the evening of Thursday, March 14th. I contacted AHS and waited for a call from the service provider. I received a phone call from the plumbing contractor on Saturday, March 16th. The service call occurred on Tuesday, March 19th at which time it was determined that I needed a new water heater.

I called American Home Shield for my refrigerator and inquired about it because that had been repaired before but it was out of the repair for the recall. So I went back and I did a claim online. And the contractor came out after a couple of days. It wasn't long. The contractor did what he did and he left. And I called back that instant because it still wasn't fix, and they sent somebody back out the next day, and it's fine right now.

When I was working, my buddies at work had American Home Shield and a couple of people told me to go with them. They had some experience and it was all good. I called another company and all they did was bug me to death about signing up with them. That was enough to get rid of them. AHS called me once and I told them not to call me again, and they never did. When I was ready, I called AHS back.

I submitted a claim over the phone to American Home Shield for my washing machine. The problem started in January. It was not working properly and it needed to be fixed. They sent someone out in just a few days. However, by the time he came out, the machine was working. He thought it was doing what it was supposed to do. However, it wasn't working properly so he came back in a day or two and he ordered a part. He came back within a reasonable time when the part came, and he put that part on. And then, I set two washes and it was still doing the same thing. I called back and the tech came back within a reasonable time, and he determined something else was wrong. He told me what part he would have to order. After that, they started taking a long time. I haven't heard anything from them for two weeks so I called the contractor to see what was happening.

I kept getting frozen water buildup at the bottom of my freezer on the inside. I called AHS to submit claims and they have sent four different contractors out to my home. They cleaned up the line but then didn't really do anything. They all have decent professionalism, but the quality of their work was terrible. Each time, I've had to pay a deductible of $75. On the other hand, the tech from The Appliance Guy really diagnosed the problem. He cleaned up the line, put some type of heater coil in there, and my freezer has been running fine ever since.

When I had an issue with my garbage disposal, I submitted my claim over the phone. The process was easy and while the response time was okay, they had to get a second company to come. It took them about a week and a half to fix my garbage disposal because I had to have an electrician come out. But the contractors were great the whole time and the performance of the garbage disposal since the repair has been good.

The washing machine was not draining nor spinning properly. I submitted a claim online to American Home Shield and the website was easy to navigate. I was always given a time estimate on when the contractors were gonna be there and they were normally on time. They replaced the drain pump on the washing machine. They also had to replace a spring that was holding things together. Since they came out, the washing machine has been operating fine. My experience with AHS was outstanding and I’ve been very happy with them. They are the easiest home warranty company to work with and that I’ve ever been involved with. They’re always professional, friendly and quick to respond. I would recommend AHS.

American Home Shield got somebody out very quickly to fix my dishwasher. The contractor was very professional. He had to order the parts, but did not get back to me in a timely manner. I had to call American Home Shield and they mitigated the problem by directly calling the tech, and then he called me immediately to set up an appointment to have the dishwasher fixed. He fixed the dishwasher within that day, so it was fine.

My clothes washer went bad a while back and when American Home Shield sent out a guy, the gentleman did not have a good attitude. He came and looked at my washing machine for a couple of minutes. He then told me that I have been putting in a little bit too much soap in this type of machine, which requires very little. I told him that I put in a full cap of detergent and that it was what I have always done in my machine. He said that when I do that, the soap gets into the bearings and dry them out, and eventually, things go bad. I said that I would pay attention to that from then on. He left. When he made a report, he told AHS that I have been putting in too many clothes into the washer and it ruined the machine.

My AC was stuck on emergency heat and when we turned the air on, it wasn’t cooling. The claims process itself with American Home Shield was easy and they were very helpful. But the first time a technician came out, there were scheduling problems because we live in a rural area. There aren't very many contractors in our area. Also, there was a bit of a language barrier. He did not speak very good English. We were told of what was wrong with the unit and the technician ended up coming back out a second time to get a whole new unit installed. He was very thorough. We're really happy with it.

I've had American Home Shield for a long time and they're great. Recently, they sent out techs from Fidelity Appliances for a refrigerator repair. The techs did exactly what they were supposed to do and did a good job.

I've had a couple of previous experiences wherein I'm not really happy with American Home Shield. I'm fairly new to them and they have been sending out emails and giving me opportunities. One of those emails said I could order in-home filters for my heating and air conditioning. I did that and but then I'm sure I could have done better on Amazon price-wise. Moreover, they ended up sending two filters that I didn't order. They were the same dimensions in terms of length and width but then they were big filters. The only thing I could do was throw them away and it seemed like a waste. They messed up that order. Also, I had to do some research whether or not I paid them. It was a bit aggravating. Still, it was not really bad since it didn't cost me any money.

When our icemaker stopped functioning, my wife filed a claim with American Home Shield and their online process was very simple. She set it up on a Thursday and the contractor Bradley Appliance called us up on Friday. We gave them all the information about the refrigerator. Their technician came the following Monday, which was relatively quick, and he had the part needed in his truck. He said that the icemaker itself just broke but he didn't know why exactly and neither did we. Other than that, my wife had no complaints so everything was great. Now, our icemaker is fantastic.

I submitted a claim online with American Home Shield to repair my range and they were very responsive. SRL Services came and the techs were professional. They analyzed the situation well, ordered the parts and got everything taken care of. They told me to schedule when they can come back out to complete the process. I'd recommend AHS.

When I first purchased my home, the seller purchased a year of American Home Shield. I liked having AHS' coverage and the price, so I continued to be a customer after that first year. We've had them for over two years now. I called AHS when I had an issue with my heater. Their rep scheduled a local installer to come out. When the heater wasn’t working, we had to use our back-up heat, which wasn’t a big deal because it was a different way to heat the house. And when the contractor came out for a visit, he found out what parts he needed to order and then ordered them. He was back within a week and had the heater fixed.

My central air-conditioning decided not to work so well, so I submitted a claim on it to American Home Shield over the phone. If we do it online, you can’t tell them what contractor you want. Some of the contractors they have sent have been dogs. When my heater went out, one guy came out. The thing worked when he left. But when the next guy came out, he went, "This isn't even to code." So, he had to repair his work. I then went online and said, "Specifically, need these guys to come because they actually know what they're doing." What I like about this company is that they come out and fix it, they don’t just come out and talk you to death. Now, everything works perfectly. They did a good job. American Home Shield is a good outfit. You have to do your end too as I did in my end. When that happens, it just works like clockwork. Overall, I'd recommend them.

I submitted a claim with American Home Shield online to fix the air conditioner. Aire Serv came out and they were easy to work with.

There was a leak from the upstairs bathroom, through the ceiling and through the living room down below. I submitted a claim to American Home Shield over the phone as I couldn't get the claims submission to work online. The rep I spoke with took care of it and got somebody out right away. And the plumber from Total Plumbing was good. A drywall guy also came out since he had to cut a hole in the ceiling to get to it. So far, this is my only experience with AHS and it has been a good one. I would recommend them.

We recently had a water line leaking and submitting a claim for it was easy. The contractor came out in two days. He did a very good job. He knew exactly what to do and did it. He was very streamlined and professional. This is the first claim we’ve had with them that was easy. Our two previous claims have been difficult because of poor communication between AHS and the contractors for 2 different issues. They're not proactive in getting in touch with the person. I tried to file a complaint and I was told by the people that answered the phone that they didn’t have any method of filing a complaint with American Home Shield. One of the issues went on for over a month before we got a resolution and the way we finally got a resolution, we just went on and let go and bought another refrigerator because they couldn't get the contractor out there to fix it.

My AC was acting really weird. The contractors came out and diagnosed it, and then left. I submitted all the information to AHS, and it was approved for coverage. Then, they very promptly made a follow-up appointment to fix everything. The contractors showed up on time, and they did a good job. As a matter of fact, I went ahead and hired them for my monthly maintenance, so everything went great. I’m sure at this point, I will re-up my coverage with them.

I placed a service call with American Home Shield for my heater as it wasn't working properly, and a guy was sent out. He was professional and he knew right away what the problem was. He climbed up to the attic, and then checked my heater unit and fixed it. The technicians that American Home Shield has sent have always been professional. Also, American Home Shield has always been so responsive. I'm pleased with the service. I submit my claims to them online, and being tech savvy, I find their site easy to navigate.

I submitted my recent claim with American Home Shield over the phone and I told the girl exactly what was wrong with the ceiling fan. One of my ceiling fans was making a chicken sound that would drive you out of your mind. I was leery of it because it was shaking and I didn’t know if it was the plastic up in the top, where it connects to the ceiling. When I talk to AHS, I give them complete information on what the product and the situation is. I told the rep that the ceiling fan was old and that it ticks and ticks. It sounds like the motor was going and it has gotten worse.

I put a home warranty on every home I’ve had. So when we bought a beach condo, I asked neighbors of good plumbers and then I found out who they used and they really recommended American Home Shield. They said that they were able to get the job through without any problems. They said it's about the only one that they want to deal with anymore.

AHS has been great. The spring of my garage door broke and I called the problem in to them. I was an easy process and the response time thereafter was great. I liked how they got back to me and how quickly their contractors got out here. Since the repair, the performance of the garage door has been good.

My toilet kept backing up and it wouldn't flush right. I submitted a claim for its repair to American Home Shield. Their response was great and their rep immediately took care of everything. Within 24 hours, JR from Hero's Plumbing came to provide service. He addressed all my problems and got everything fixed. The toilet has been performing excellently since the repair.

I typically submit claims online as it's usually the easiest. The garbage disposal wouldn't run recently and we figured out that it was from the original building of the home, so the motor had burned out. The tech sent by American Home Shield showed up, figured out the problem quick and fixed it. Everything went fine. We had an issue in the last year though that was a lot more complicated than we originally realized. It was a plumbing issue outside of the home and we had two or three guys come out, and some were stumped by the problem. We eventually got it sorted and that situation is over.

The toilet was stopped up. I submitted a claim for its repair over the phone and the reps were fine. However, when I called about my microwave, I didn't like the way the rep spoke to me. Though in the end, she was nice, she was yelling. I almost hung up on her both times. Thereafter, their contractor came and unstopped the toilet. Additionally, my faucet was running slow and he found that problem. There was something caught up on the side where the hot water is, which kept the hot water from going out fast. He took care of that as well.

The temperature in my refrigerator went up and it wouldn't go down. The freezer was working, but the temperature in the refrigerator was up to 60. I called American Home Shield to submit a claim, and the rep told me to expect a contractor out within 24 hours. A contractor from Brother's Appliance Services came out. He was very good because he showed me everything that he took apart and the part that malfunctioned and told me what I needed to do. Then he showed me how I needed to put the refrigerator back together after he left. Having a warranty is a lot of value to me. I don't have to worry if something breaks.

American Home Shield sent the plumber out when we thought the toilet was leaking. The plumber checked everything, and he said it was fine. There were no issues. The leak was from a different place that he was able to seal and it had nothing to do with the toilet. Everything was fine. The contractor was out here when they said they would be out here, which was quick. The contractor was excellent. They followed up and called back. They were professional. I'm satisfied with American Home Shield. I had them at a different house for 15 years, and I sold the house and we canceled the policy. When I bought a new house, I started a new policy with American Home Shield. I've only had one issue with them and it was taken care of.

My shower wouldn't turn off and I made an online claim for it on a Monday, and Blue Star Plumbing was here on Wednesday. I've used them before and I really like them. They were timely, and they had to run out and get another part from another truck they had. It seemed like they were trying hard, and they seemed like they were professionals. They were in and out in a couple of minutes. They also showed me the before and after of the part that they changed out, which I thought was interesting. I have buddies that just bought a house and I told them they should get American Home Shield.

Our garbage disposal had a crack and my wife submitted a request to AHS. The response time was decent. It wasn’t immediate, but it was reasonable. My wife said the tech brought an assistant and identified what the problem was. They then called AHS to get approval, got the job done and the disposal has been good since. We also had a check-up today for the air conditioning and heating unit, and that went well.

I submitted a claim online to American Home Shield for my dishwasher. The process was easy and a contractor was able to come out quickly. The techs did a really good job. There was a mistake in the repair as they put the buttons in the wrong place. As a result, we couldn't run the dishwasher. They came back quickly to fix it.

I submitted a claim with American Home Shield for the HVAC and navigating their website was easy and straightforward. I was told over the phone to expect the contractor, Royal Flush, to come out in 50 minutes. Everything went well with the contractor. Their tech came and took a look at the HVAC. Everything has been fine since the repair and there are no issues with AHS.

We moved into an apartment last June, and our real estate agent gave us the American Home Shield warranty as a gift. I've had one call to them, and I'm very satisfied with it. I tried to submit the claim online, but it didn't work. I explained what was wrong, and it was translated. It was for the winter cleaning the furnace. I called and wanted to have that, and they put it in as a repair request. But when I called and spoke to their reps, their customer service was very good. They were efficient and got it done. The technician that came out did great. We had a toilet that wouldn't flush and he found the source of the clog. He was very good and went that extra mile after he fixed it to make sure it was really fixed. I was very pleased with the vendors that AHS used and the plumber that came out.

We submit claims online with American Home Shield since trying to get ahold of somebody on the phone just puts me off, then I had a hard time understanding the people who answered the phone. I haven’t called AHS since last year because I found out that I could do it online easier. Recently, every time we plug the refrigerator in, it blows the fuse. So, we a submitted a claim for that and the contractor's response time was excellent and he was able to fix the problem. He put a new fuse and everything has been working fine since the repair.

When I submitted my claim to American Home Shield, the process was very easy. I love doing it online versus waiting on hold. The phone line hasn't been very timely and it seems like I get the same person. Ever since I started using the online format, the experience has been a lot better. The most recent claim I had was for an AC unit. AHS was very responsive and their response time was extremely timely. The contractor was great and very professional too. He took his time and explained everything. He fixed the AC and it's been working since.

I had three water leaks and after I called American Home Shield to file a claim, Street Plumbing came within a day or two. It was fast. They took care of what they needed to take care of quickly.

I had a clogged tub drain and a leak. I spoke with an American Home Shield rep over the phone to submit a claim and this rep did a fine job and got my issue sent to A&M Plumbing. The plumber came out the next day and then, he had to order a part. He was very professional and did a very nice job. Since the repair of my tub, everything's fine.

We had a leak from our water heater. It started coming out of the top of the water heater, and the guy from Mr. Rooter fixed it. I submit claims online and I love the process. American Home Shield called me within 30 minutes to schedule, and then the contractor came out the next day. He did wonderfully. It was a small repair where he had to repair some pipes. I even submitted a review online. I have had American Home Shield for four years with our previous home, and I am very, very pleased.

Our garbage disposal leaked and American Home Shield sent contractors who replaced the unit. However, I looked under the sink last night and it was a little wet. I would need to investigate that more when I get home today. I’ve tried to do another claim online recently and from the options that I get to pick from about what I’m requesting, I wish it was more detailed. I wish it would give me an area where I could type in what is going in. Not everything they say on there might be what I need. For instance, we’re not getting hot water to our kitchen sink and I don’t know if that’s a sink issue in the kitchen or a water heater issue. The website doesn’t let me specify what’s going on, so I don’t know how to do it. But other than that, submitting a claim with American Home Shield is still fairly easy.

American Home Shield contract began in February 2018. As of today, I am still waiting for my repair to be completed. Both the Contractor and AHS have been very poor in giving me assistance. Very disappointed. Today I had to call AHS 6 times (over 4 hours on hold and disconnected 5 times) before I could talk to someone that was helpful. AHS takes my premium monthly without any issues. I just wish the follow-up and completion would be something I could be happy with. Trying to get to a supervisor for assistance is impossible. Even when talking with a supervisor, they failed to call me back when a callback was promised.

The company puts your claim complete even though you are waiting for them to get parts. So no one follows through to make sure it is happening. You can't get a customer service agent that knows what to do. Also they put a time limit on claims so if you have problems later, you have to pay again.

Had C&P Plumbing sent by AHS to resolve a stopped up sink. The single unit sink has 3 basins and three drains. The plumber fixed 1 and refused to touch the other 2. He told us to make another call to AHS to have the other parts of the sink unclogged. When AHS called the vendor to find out why they had not finished the job, C&P Plumbing said they had completed the job. THAT IS NOT COMPLETE WORK!! The vendor was nasty to my tenant as well. The online reviews of C&P Plumbing indicate that they have a poor work history with many complaints about their service. AHS needs to find better contractors to complete their work. I'm not paying for 3 visits because ONE sink is stopped up.

This is my second claim on American Home Shield. The first claim we paid the $75 and a plumber came out, spent 5 minutes looking at our problem, said "not covered," and left. The plumber we paid to solve the problem said that the AHS people look for any excuse possible NOT to cover your problem, and they are worthless in his opinion. Our current claim is a Bosch dishwasher that won't work. I called in the problem last Friday. AHS said we could expect to hear back from the service provider very soon and soon after I received email specifying the provider. I waited until Tuesday, and I hadn't heard anything so I called the service provider. They said that immediately upon getting the job from AHS, they responded that they could not fix the Bosch dishwasher. That was Saturday. But we never heard back from AHS until I chased down the supplier.

My furnace went out In January and I called to get someone to come out to look at it. They couldn’t get someone so I had to get outside authorization. So I finally found someone to come out and diagnose the problem and was told I needed a new furnace. The technician called the outside authorization department and they would not approve the work and in fact were rude to the technician. I then called the outside authorizations department to find out what the problem was and was told by the supervisor (Amy **) that they felt that technician was charging too much. She then told me to give her 2 hours to find someone else and if she couldn’t she would approve the original technician.

My a/c went out and when I called AHS they sent out their company to look at it and they wanted to try to fix the a/c. Which the unit is over 20 years old and all rusted but they didnt care about that and the freon is r-22 which is not going to be made anymore and is very expensive when I have to pay over $800 out of my pocket. I had other a/c companies tell me I'm better off having it replaced with a new and more efficient model but ahs just wants to stay with the cheapest way out.

I filed a claim to American Home Shield for the sink in the kitchen. We couldn't use it so we couldn't wash dishes because it would clog all up. Clear Flow came out first. The young man they sent out worked with the sink and then said there was something else wrong with it that he couldn't repair. And then, they sent somebody else out here and there was a mix-up. They came out to look at my air conditioning and then I had to call American Home Shield back and tell them the problem was not fixed.

The upstairs bathroom was clogged up, and I didn’t know what it was clogged up from. I submitted a claim with American Home Shield online and the process was okay. However, there could be a bit more options like, "Is it the bathroom, is it upstairs or downstairs" whenever we click Plumbing. Nevertheless, the plumber came out the next day and that was beautiful. He did a good job. He found a pair of scissors when he did the snake and I was not surprised by that since I got great-grandkids and grandkids. That's one of the reasons why I knew we had to have a plumber come out. Going with AHS was the best move I made.

I submitted a claim for a dryer problem to American Home Shield. When I close its door, it would turn on and stay on by itself. Also, it wouldn't get hot. Within a couple of days, AHS sent someone out. The tech figured out what the problem was and called in to get approval to order the parts. The parts were shipped directly to my house and he came out and fixed the problem about two weeks later.

I was having a backup in my sink and dishwasher, and I also had another leak in my tub. So, I submitted my claim with AHS over the phone. Their rep was extremely helpful. The contractor who came out was professional and really good. The quality of his work was good as well, but I had to do a recall on the sink. He told me he ran a line through and that was fine. And then, a week later, it started backing up again and I had to call them, and they sent somebody else out. It was a hose between the dishwasher and the sink that was the problem. They fixed it and everything is performing great since the repair. I’m happy.

I filed a claim with AHS for a garage door and it was easy, except that it was kind of annoying because they were booked up and didn't have availability to really match my schedule at all. In order to change that, I had to wait even longer instead of just being able to try a different company which kind of annoyed me. But other than that, it was okay. The contractors have all been fine.

I submitted my claim with American Home Shield online and it worked out well. When the plumbing wasn’t working properly, the water was backing up so we couldn't run the dishwasher, the washing machine or any other water in downstairs of the house. AHS sent out a plumbing company to fix the issue. I was on the road working, but my wife said she was very pleased with the professionalism and the personality of the individual, and the ability to get the problem solved quickly.

My mortgage company recommended American Home Shield. The reps have been great. Everything has been handled well. I had to have a hot water tank replaced and it looks wonderful. Everything has been great.

I went online to schedule an air conditioner checkup, first with American Home Shield. They sent an email out saying that they were providing the service to schedule one in March, so I did. They replied right away, and they told me that Burleson Services would be calling me within 24 hours to schedule an appointment. Five or six days later, I got another email from AHS asking me how the service was with a rating so I rated a zero because Burleson never called me to set up an appointment. I tried to call the number that was in the email that they sent me for the company, which was not a working number.

I had two electric outlets that weren't working, and I filed a claim online with American Home Shield. The online process was easy. Then the technician came in and tested the outlets. One of the outlets was a bad outlet, so he replaced it. And the other one was installed backwards, so he fixed it and it's been working perfectly since. The tech was very professional. He arrived on time and let me know that he was on the way. He worked quickly. He was clean and he picked up after himself.

My garbage disposal unit broke and locked up. I filed the claim with American Home Shield over the phone and the response that I received from the representative was fantastic. She was straight to the point and took all the information needed. She got the contractor, Bird Dog Plumbing, out there to get my stuff repaired. It was just like one, two, three and I didn’t have any problems at all.

The contractors have all been great, except for one swimming pool contractor. He was talented, but he took too long to do anything. American Home Shield substituted somebody else for him and that took care of that. The garbage disposal had recently worn out and was starting to leak, and the tech from Pipe Down Services replaced it quickly. The only thing I would suggest in the whole process is sometimes, you wonder whether something’s covered, and they're not broad categories that you can find online. I have an outlet in the living room that wouldn't work all of a sudden, and I didn't know if it was covered. I asked one time and it took a little while to get a person to talk to. Everything else has been fine on all the claims, so we’re good.

Submitting claims with American Home Shield using the phone is simple. When I had an electrical issue, they first sent out Wire Nuts, which was worthless. The guy had a bad attitude and, for some reason, didn’t wanna fix the issue. He said it was our fault and left. I got a second opinion from Garner Electric and they were great. They said the issue was simple and fixed it. I've been with AHS for about five years and we’ve had a lot of things done over the years. We’ve had appliances replaced and next week, we’re gonna have a plumber come. I tried another company once and they were a little harder to deal with so I went back to AHS. The other company was a few bucks cheaper, but it wasn't worth it. I’ve recommended AHS to other people. It is nice having a backup.

I've got a in-the-sink built-in dishwasher and it's really cool. When we bought the house and moved in, it was working fine. But all of a sudden, it just started to not work. I couldn't figure out what was going on, and I was really afraid that I was gonna have to replace the whole thing because it's really difficult to find. I submitted a claim to American Home Shield and then a tech from JTL Services came out. He was here really fast. He looked at the dishwasher and said that he never seen it before but he knew what was the matter. He crawled under there, and like Harry Potter, in about five minutes later, he came out and said that it was fixed. There was a corroded relay and he just screeched it off with a little sandpaper, and plugged it all back together. I was really happy about that. I will always have American Home Shield doing my thing here.

When I had leaks with my faucets, I filed a claim online to American Home Shield. The process was very easy and their response time was very prompt. After the contractor made contact with me, he came out a couple of days later. He was very professional. He had a shirt on with his company, dressed professionally, told me who he was and explained everything to me how to work the equipment. The service was prompt and everything was on time. My wife and I were very pleased with the service and the product.

I had an issue with a faucet in my bathtub and made a claim for it online. It was a long claim because I waited for parts, but the contractor was very polite and informative. I called for another claim and upon reviewing the companies that American Home Shield subcontracts, they all have pretty low ratings. I canceled it because of that. I still need the work done, so I'm gonna have to pay someone else. So, I would consider not renewing my membership.

I've been a happy customer since I had American Home Shield. Working with them has been pretty easy. I call to submit a claim and it usually takes 48 hours for someone to come. They have good customer service and it has helped insulate a homeowner from any of those unforeseen circumstances that have large financial impact.

I submit claims to American Home Shield over the phone If there’s an emergency because you would be talking to somebody and they could expedite it. The people have always been courteous and professional when I call in. The clock wasn’t working on the oven and someone was out the next day. A part had to be ordered, the contractor came back the following week and fixed the problem. He was very good. Since the repair, the oven has been fine and everything has been good. I appreciate the coverage from AHS.

Our dishwasher wasn't cleaning or drying. I put in my claim and the guy came out and he made it worse. Then he came out again and made it worse again. He was terrible and din't knew what he was doing. Then someone else came out, and it was just a disaster. I expected that if they couldn't fix it, they would replace it, but they didn't wanna replace my dishwasher because I have a higher end dishwasher, they weren't looking to spend the money. I contacted corporate. The woman there was so nice and helpful and she took care of the problem. They were able to take the lead and they had me go out and buy a new dishwasher and they reimbursed me the full amount. It took a month for them to take care of the problem.

We had our first claim with American Home Shield and everything worked perfectly. We needed repair for our built-in microwave that had stopped working. My wife submitted the claim online, then a guy called me within 24 hours, and we got an appointment scheduled right away. The guy was super nice and friendly. He came downstairs, figured out what the problem was, and fixed the microwave right then and there. We’ve only had American Home Shield for a short time and I’ve already recommended them. We had a great process, quick response time, and everything was fixed. Big thumbs up.

There was an offer through their website where they will come out for like $75 and they will do a pre-check on our air conditioner. I then submitted a claim online and their turnaround time was pretty quick. I had scheduled it one day, and the contractor came out the next week. He just said what he needed access to, and he came in, he went up in the attic area, checked things out, and he put on the air conditioner. I liked that he always made sure the doors were closed, didn’t try and leave things open, and he left everything clean. So far, American Home Shield is good.

Filing claims online at American Home Shield is easy, except there's no option like if there's a stoppage, it doesn't allow you to say where the stoppage is. I usually get a call the next day though. The guys from iPlumb Inc. usually come out every time I have a plumbing issue, and they're always good. This time out, the guy that came did a walk-through of everything and did an explanation of what was wrong, and how he fixed it.

I normally submit claims and service requests with American Home Shield online and it has been easy enough to get a service call. Our refrigerator stopped getting cold and it took four days for the contractors to come out. They verified that our refrigerator was broken. We had a cash offer from American Home Shield and we recently put our new refrigerator in. They were gonna give us a completely crappy model compared to what we had. They tried to say it was equal in value, but we looked around and it was clearly not. They offered us a certain amount of money, so we went out and found our exact model for that amount of money. We gotta send in the receipt and we will see how quickly they will reimburse us for it. So far, our experience with them has been really good and I already have recommended them.

American Home Shield is quick and easy with good response. I had a light receptacle outside at the front door, and I had an issue with the overhead light in my garage. I was supposed to get a call within 24 hours, but it was probably within two days after that. The contractors that came were excellent though. They were a couple of young guys and they were very solicitous and did a really nice job. I still have a problem with the garage light, and I have since called the contractor and they are due to come back out here on Monday.

I submit claims over the phone to American Home Shield using the automated version of the service. Usually, I can leave them a message saying what is broken and they call me back within a day. Our dishwasher was leaking one time and AHS's contractor came out in a timely manner. They were very helpful and they explained things to us. Eventually, we had to get a new one and the whole process took a week. We've never had any problems with AHS and they've been very helpful with us. I would recommend them.

I submitted a claim for an AC unit to American Home Shield online and the claim process was as easy as it could be. Their response time was excellent and the contractor was very professional, polite, and timely. Everything was great and I've had good experiences with them so far.

The technicians that American Home Shield send are very good. Recently, our freezer wasn't making ice anymore so a tech came by and fixed the icemaker. It has been working perfectly since. AHS has done a terrific job and I will tell my friends to get it.

We were having issues with the icemaker on the refrigerator. It wasn’t making any ice and it wasn’t cooling enough, so when it did make little ice, it would melt right away. It made a big mess. We filed a claim with American Home Shield and Allen Appliances came here a couple of days later. They diagnosed the issue and they had to order parts for it. So, after they ordered the parts, they came back in about four days for the repair. Westley, the technician that came out, was great. He’s really knowledgeable and he did a great a job. Everything is working okay. It’s the first time that I’ve ever used American Home Shield. As of right now, I’m impressed with it.

AHS sent a company out to fix my icemaker. The company's scheduler wasn't terribly nice but once we scheduled the appointment all was well. The repairman came and he smelled so bad that when he left I had to spray my kitchen. Yes, he fixed the icemaker but my 12 year old granddaughter and I were gagging. If I hadn't used a home warranty company I would have asked the man to leave.

I am AHS customer with their 3X3 Combo plan. I opened a service request on 2/5/19 with American Home Shield (AHS) home warranty company to repair my dishwasher and microwave. The service request number is **. They assigned it to PREMIER APPLIANCE SERVICES. Today it is 3/28/2019, even after 52 days both of the appliances are not fixed. Premier asks me to call AHS to order parts etc, and AHS calls me that Premier hasn't sent the part request or ordered wrong parts. I am just calling them in the endless loop. Customer care is at the worst.

Called for garage door service, explained exactly what was wrong. AHS did not tell me it was not covered and submitted a service call. Immediately upon arriving the tech said AHS wouldn’t cover it. I paid the company they sent out, FULL PRICE for the repair and AHS still charged me $100 for the service call, because even if the customer pays full price, the contracted company still is allowed to bill the call fee. Since I paid the company that was sent, AHS should have not been billed for the repair, but they still collected from me. As a result I canceled my warranty and then they, set me up for nonrenewal instead of cancellation and charged me for an additional month of service.

My water heater started leaking 2 days ago and I shut off the water and filed a service request with AHS. AHS assigned a service professional yesterday and a service technician showed up today; took some pictures and left. He said he needed authorizations to get the work done. I called AHS back to find out when the repairs will be done and AHS said that they have no information yet and that they will not expedite this request.

I have never been so frustrated with a company. Every call is a hassle. I have never spoken to a single rep that actually speaks English. They repeat everything you say with no comprehension and trying to actually resolve a problem or accomplish anything other than create a work order is next to impossible.

I called over the phone for my toilet and the wait time to get somebody to talk to at American Home Shield was terrible, but my interaction with the rep was good. The chain that causes the flapper to come up was broken, and I fixed it with a safety pin ’til the contractor got here the next day. Also, the handle on the commode was loose and the tank did not get water in it. I flushed it one time and it never filled up again. I called American Home Shield, and they had a procedure to follow. I was upset, but they were courteous. They said they would call the contractor and have them come back. Even though the contractor's quality of work is questionable because they have to come back, their professionalism was very good. My house is going on the market, and I’m going to purchase American Home Shield for the new owner. I recommend them.

I recently submitted an online claim for a clog in our sink that I was unable to unclog. American Home Shield got A&S Mechanical out the same day, and the tech was very helpful, knowledgeable and nice. We got lucky we had a warranty as we didn’t have to dig into the wall and replace any pipes.

The problem was with my dishwasher and I called American Home Shield to submit a claim for its repair. The claims reps were very open and accepting. As soon as I called, they tried to send a contractor to fix the problem. With my schedule, it was difficult to set the time for the service appointment, but the people that I dealt with were supportive. The technician who came to help me with the problem was very nice and professional. He has helped a lot and he fixed the issue properly. It was fixed totally and he did not leave the job halfway done.

There was a leak from the water manifold and Furnace Doctors, the company that American Home Shield sent to deal with it, did what they had to do. Although it took a couple of days before they were able to come, they repaired the whole thing as such so it is not leaking anymore. The water leaking would have been limited if those guys would have arrived a little bit earlier, though. But, still, the service was rather quick given the fact that there has been a lot of this kind of issues with the different households here. Also, with the 75 bucks and the guys making all these repairs, it’s hard to find any more competitive offer from anyone else.

I submitted an online claim with American Home Shield for our washing machine that was making a loud noise when it was spinning. The process of doing that was very easy. The repair company came out in two days and they did a great job. The tech took off the unit's cover and diagnosed the issue. Then he told my wife what the problem was and gave an estimate on how much the repair would cost. Then the other nice thing about this was that the repairman submitted the repair order to American Home Shield. That same evening, AHS contacted me. Since it was gonna cost more to repair the unit rather than to replace it, we got a brand new washing machine and it was delivered within three days.

We purchased our home in November and we have been with American Home Shield for a few months. I usually submit my claims online and somebody from the company gives me a call no more than 24 hours to schedule when they are gonna come over. Recently, the heat stopped working and it tripped off our electric thermostat. There was a burning smell, so I super panicked about it. It was over a weekend and I scheduled an appointment with American Home Shield online. Alpha Heating got back to me to schedule an appointment on a Sunday, which I didn’t expect. It was really great. The guys came in on Monday and there was a little part that needed to be replaced. They did that and everything was back up and running within 20 minutes after they got here.

I had an issue with my microwave sensor shorting out and the dishwasher was not functioning like it should. I submitted an online claim to American Home Shield and the process was simple. They responded and got somebody out the next morning, which was very quick. The contractor sent me a text saying that they were gonna be arriving any hour, and then I could track them. The agent who came out was very nice, responsive and listened. He was processing the claim, finished up and the microwave's performance has been great since.

I have an Electrolux refrigerator where the ice apparatus was not working properly. After submitting a claim online, American Home Shield dispatched or assigned a company that didn't work on Electrolux. I then called in to verify what was happening. Nevertheless, the contractor was top-notch. The gentleman called ahead, told me when he would be there. He got there and he was neat. When he was working on the fridge, he made sure everything was cleaned up afterward, and communication was flowing. He didn't resolve it the first or second time, and he was always communicating what step was next. So, I was very pleased. I've been a member of AHS and they have not let me down, and I really appreciate the response that I got from them when I called. So, I enjoy it. I will continue to be a member. Thank you for your good service.

To ask for service, I call American Home Shield up and tell them what’s going on. Then they charge $100 to my credit card. When we had lights that were blinking, Travis from Swift Electric came and he was great. We even hired him to come back and do some work for us directly. For years, my husband has been a superintendent in construction for an engineering company and if he approves someone coming into our house to do work, then they have to be good or he would tell them to never come back again. I've had a fine experience with AHS and have recommended them to our son.

American Home Shield is a great program. I put their warranty on my house to let my clients know about the experiences I've had and I can tell that if they want to add on, I have to provide these options. We've had a few claims with AHS and filing the claims online had been pretty easy. Moreover, our interactions with their technicians have been perfect. We had a leak in the toilet in one of the bathrooms. We called in and the technician from Rudd Mechanical came the next day. They fixed the issue and it has been working great since then.

High Priority Plumbing came out and addressed the two issues we had. One was the toilet. The mechanism inside wasn’t flushing properly and it turned out that the little seal had to be replaced. We also had a plumbing leak which I thought might be connected to the toilet problem because the water damage on the ceiling was almost directly under the toilet we had problems with. Both were fixed and although the issues were in the same section, they were not related. The tech who came out was very professional, knowledgeable, and helpful. All in all, my experiences with AHS have usually been good.

I filed a claim for our icemaker and refrigerator over the phone, and the claim process was easy. I was satisfied with how quickly they were able to get somebody out here to take care of the issue. The contractor was a nice gentleman. He knew exactly what he was doing, but he was extremely nice. The unit has been working perfectly since the repair. I'm satisfied with American Home Shield, that was why we renewed it.

I like American Home Shield. I called them when my furnace wasn't heating up. The interaction with the claims rep was very good and professional. When the contractor came in, he explained everything as he checked everything out. He was very thorough. He also told me why the furnace wasn't working. Since the repair, everything has been okay. It was a very good experience.

Since my well wasn't working, I submitted a request online with American Home Shield and it was very easy. The contractor contacted me within four hours and they did a great job of doing the initial assessment of what the problem was, so when they showed up, they had the right tools and the right replacement items based on their best guess, to replace it. They were very professional. They really saved time and money for not having to come out twice and that's why I think they did a really nice job. The person who showed up was easy to work with too.

My husband had a cold shower one morning, and I went out in the garage and there was water everywhere. I submitted a claim online to American Home Shield early in the morning and someone came to assess it in mid-afternoon. The next day, the contractor brought a replacement and they were very good.

I’ve had American Home Shield for a good 17 years and I've never had any complaints. Their customer service has always been excellent. Everything works very well. When my microwave stopped working, I called it in and a young man was sent out. I used him before. He fixed the microwave but two weeks later, I went to use it and there was a spark coming from the fan. I called again and the young man came by the next day. What he found was on the electrical cord that says the warning, we had a plastic. That was the reason for the issue. He was out there for about half an hour or less and got the issue fixed.

I had a furnace that went out and I submitted a claim online to American Home Shield. Navigating the website was easy. The contractor in the local area contacted me by phone to set up an appointment. The two guys who came out did an outstanding job. Separate from American Home Shield, we had a contractor come out last fall because the furnace didn’t appear to be doing what it was supposed to do. He came through and said everything was good. These two guys came through three months later when we were having issues. They identified the problem in 15 minutes and had it corrected in 20 minutes. They were very professional and they did a good job. The subscription we had with American Home Shield was a result of our purchasing a home about a year ago, and based on the condition of the home, we decided not to renew even though from a standpoint of a new homeowner to a home following a purchasing, AHS is a great deal.

2 Sons Plumbing handled my situation very well. The problem was that American Home Shield couldn't tell me really whether or not the problem was coverage. They were like, "Is it an outside problem or an inside problem?" I had to arrange for our landscaping service to come out and check, which I then had to pay for and wait so that I didn't waste my time. If AHS had more knowledge about it, they could have given me greater assurance and I wouldn't have paid $150 for someone to come out and tell me what they suspected anyway.

American Home Shield is costly, and I don’t like that you have to pay a service fee before somebody comes out. Recently the water in my sink was draining onto the floor, and the first contractor that was supposed to be coming out to do the plumbing never showed up. I talked to a guy from AHS and he called the tech guy, who said that he was at the emergency room. I told the gentleman I was speaking to not to send that tech. That was when they contacted Rapp’s, who I had dealt with before. The tech came out Monday on the scheduled time and resolved everything quickly.

I filed a claim to American Home Shield when the ejector pump in the basement had stopped working. Submitting the claim was simple and so far, the experience has been good. BNK was very good. However, the tenant wasn't listening to what we were telling him. I told him when I finally got a hold of him that he needs to call BNK Plumbing to set the appointment up. Once it was done, it was fine. The ejector pump was replaced. I would recommend American Home Shield to anybody.

I submitted a claim with American Home Shield for the sink and it was easy to get the claim process started. Their reps were very quick to respond and get somebody to our home. The contractor did a good job. He knew what he was doing and got the job done. Since the repair, the sink has been working great.

Getting the online claim process started with American Home Shield was really simple. They were really quick to respond. Their contractor came and was really nice. He got my ceiling fan replaced and didn't make a mess. He was in and out fairly quickly. The fan has been performing well since.

American Home Shield has been really good so far. They’ve been really quick and easy to use. We’ve had HMS before and it is a little bit more difficult to submit claims compared to AHS. We had a leak below our faucet that I wanted to have addressed. The person from Discount Contractors came 2 days after we sent a request and assessed it and also found additional issue that we weren’t exactly aware of as well. He was really informative. He also gave some advice and mitigation that we could use going forward.

I filed a claim online and Mechanical Contractors did all the pre-service stuff. They checked everything and the guy who was here said something was dirty. They cleaned it with some type of acid spray and charged another fee as that wasn't covered by American Home Shield. AHS has everything in black and white and every technician they sent me in the past has been fast and really good.

My dryer had a strange squeaking noise when it ran, and the tech came out and took care of it. I used American Home Shield's website, and it was pretty easy. I submitted on Friday night and the business that took my claim didn’t call me until Monday, which was fine. We scheduled so it would coincide with my schedule, and though I was running a little late, the tech was kind enough to wait for me and fix my dryer. I don’t enjoy having things break down, but I've enjoyed having them come and take care of things.

The kitchen sink was backed up and submitting a claim to American Home Shield was simple and seamless. I called and used the automated system, and got a text message immediately saying who the vendor was. Then, the vendor came out the next day. They were wonderful and the service was great. The guy was professional and on-time. I’m satisfied with AHS although the copay went up. Other than that, it’s good value and I have no complaints. I would recommend it.

I had a leak under the kitchen sink and it was pretty easy when I made my claim to American Home Shield. But I had an additional issue and I had a simple question. I had to call customer service and it turned into a big thing. I couldn't understand the person because English was not their first language. It was very frustrating so I will never call customer service again.

I've been with American Home Shield for about 13 years, and with all those years, I didn’t know that when you make a claim for an appliance, it includes all appliances when you have an issue. So I've been making separate claims in 10 years. But the toughest part for me is when I call in a claim, and I have to wait on hold for an hour and a half to get someone to answer.

I never receive a monthly bill from this company for my contract. When I call, I get the runaround and different answers. Today I am told they have no billing system. You either have to agree to auto drafts or remember when to call every month to make a payment over the phone. Absolutely ridiculous and unprofessional. What company doesn't have a billing system???

I just recently signed with this company, and it was the worst mistake I could of made. My hot water tank was leaking into an electrical box, which leaked all over my carpet into my bathroom floor. I called on a Sunday and the rep. said she would have someone come out at 8 am. They came at 12 (AZ Remodeling and Plumbing - worst company ever) paid $100.00 just to take a picture and never return. I'm still waiting till this day. American Home Shield says they will call me back and I never get a callback. Every rep. says, "Oh the quote has been submitted" or, "It has been submitted but it still needs to go through another department." Then you have to wait 5-7 business day and AZ Remodeling will call you to schedule. Really, I have a water tank leaking into an electrical box. I would never do this again. This company is more of a headache for a customer than anything. I wouldn't give this company any reviews.

Updated on 06/07/2019: I have had American Home Shield for about three months. My first call was in regards to my sump pump and the first technician came out and told me I had a electrical problem without doing any diagnosis. It wasn’t until after I did a follow up wasn’t it fixed. Next I had a small leak from my outside faucet and the technician again tried convincing me it was an issue. Only after a follow up was it fixed. Finally I showed a technician I have slow drainage and again I was told I don’t have a mechanical issue. I am not sure why but it seems as if they don’t fix the issue at first try. Quite frustrating when paying a big amount for the service you would expect.

Sunday my dryer stopped working. I called in a service. The contractor assigned to me was out of town until Thursday and not accepting any calls. This is when everything fell apart. I called AHS to get a contractor out BEFORE Thursday. The call center in the Philippines is incompetent. My broken dryer was reassigned to Sears Warranty Company - which does not even handle AHS work orders. However, I did not know that at the time. The agent told me that I had an appointment on Weds. (today) between 10 - 12 pm.

I joined in December 2018. They offered an AC tune up special in February 2019 at an extra cost on top of the monthly fee I paid. I called to take advantage of the offer and everything ran smoothly. They set up an appointment with the HVAC people that they use in my area. The HVAC company called and scheduled an appointment. I took a half day off of work and met the guy, who showed up on time and did the tune ups on both my AC units. He discovered a bad compressor on the small upstairs unit and told me to call American Home Shield and let them know. I let them know the HVAC guy that they sent out said I needed a new compressor. A woman from the company called and an appointment was set up for the next day between 12 and 5.

I contacted you folks for a plugged toilet and drain. You sent Northwest Sundance plumbing services to me. John ** from Northwest Sundance plumbing services was here this morning. John was extremely personable and knowledgeable. John ** did a wonderful job for me as well as tightening the packing nuts on my toilets for me and checking my hot water heater as well. He cleared my lines and now everything is running very smoothly! The young gal that scheduled me was also extremely Pleasant and personable as well. She scheduled me in as soon as she could on their busy sit schedule. Much appreciated! Thank you so much for sending these people to me!

Normally I don't write reviews but I feel that I need to assist someone in making an informed decision. I've been an AHS customer for some years and I've previously had all good experiences but this is the WORSE! I requested repair for my A/C as it was not cooling, one of their contract companies come out 9/2018 to repair my unit. They added stop leak and refrigerant. The refrigerant that I had to pay $500 for because AHS doesn't cover but like $10 per pound all leaked out as the stop leak didn't work. The contracting company told me they would put in a request and recommendation to have my coils replaced since this is the part of the unit that was leaking.

Updated on 04/13/2019: Like I mentioned in the 2 month without a refrigerator review just with some additions. Like when American Home Shield offered $1000 for a new refrigerator but ours cost is $2400 so we said we said we want it fixed. After 2 months without a refrigerator they called to say the part will be here two weeks ago on Tuesday. The repairman came out and said it's not his job to fix it because it is under warranty so they need to send someone else instead. Call for an appointment.

My compressor went out on my refrigerator. My refrigerator made no noise prior to the contractor, Runyon Appliance, repairing my refrigerator. Now the compressor makes a surging and buzzing noise. I called the contractor and AHS and was told that the warranty does not cover "noise". The contractor came out and stated it was the compressor making the noise. I asked him if the surging uses more electricity and received no response. The contractor stated that they can only put in the type of compressor that AHS allows. I am woken up multiple times a night due to the sound. Why am I paying for a warranty and a service call to only receive dollar store repairs.

American Home Shield sent out Clearwater Pools when out pump stopped working. Clearwater was very helpful. They gave me time to talk to my husband about what that needed to be done in the house, and they did get the job done quick. The tech told us what needed to be done, and he would contact the AHS, and AHS would contact us about it. And that was what actually happened. Everything was great. So far, so good. Our pool was getting really bad and having the insurance helped a lot.

I had a dishwasher that was not heating the water, and it wasn’t heating to dry the dishes in the cycle. I submitted a claim online and it was straightforward and easy doing that. I'm usually on the road. That's one of the reasons I went with American Home Shield. I'm usually at work or out of town when my wife tells me there's something that needs to be fixed. The way it usually works and the way American Home Shield has it set up is the technician comes to the home, confirms what's broken and what parts are needed and then you wait until American Home Shield sends the parts. Then you have a second visit where they put in the repair parts. In this case, when they put the parts back together, another part was not working.

I'm not happy with American Home Shield because my bathroom had a problem, but the contractor said they couldn’t help me. I had to contract another guy and make the repairs but it was something simple. So, when AHS said, “No, they couldn’t…” I don't know what's going on. My bathroom had a simple leaking. I paid the $100 for the service. They said the contractor would return the next day for fixing, but they called me and said they can't fix the issue because I had to fix the floor first. When I called another company, the company came over and fixed the problem. That was very easy. They didn’t have a lot of issues for that. I'm just paying $100 for the service from AHS and another $150 for another company. Just for a bathroom, it's $250 for just changing the ring, and that’s it.

When I had a problem with my microwave oven, the American Home Shield's reps were very good. The tech that came was very presentable. In some places, they show up all dirty and all this. This guy was super-clean and very professional. He had all those shoes with him and all the machines to repair anything. Also, he was on time. I was very happy, but he didn’t have the parts to fix it. He said, “I don’t have those parts.” It’s gonna cost the company more money to fix it. I’ll call the company and let them know how much it's gonna cost, and they’ll decide it.” He said the parts that I needed was more money than if I got a new one.

I got my house and a little bit after getting it, my dishwasher stopped draining. I went to the American Home Shield website but I felt it was weird to pay for a service before I knew anything. Ultimately, I called AHS and their reps were very helpful and super quick. They sent a tech and he came over. He told me that the last owners weren't taking the best care of some things. He got everything cleaned up super fast and he was super friendly. It all worked nicely since. It was a fantastic experience, overall.

The pump was not working so a claim was submitted to American Home Shield online. ABNation came out less than 24 hours and did a good job. The tech came out two different times for two different problems and he did very well. We have already recommended AHS to several people that have homes.

I had a problem with my garbage disposal and phoned in a claim to AHS. They sent someone that same day and got everything taken care of very well.

We’ve had American Shield for many years now. We had it at our former residence, and as soon as we moved to this one, we quickly reestablished contact with them. We’ve had very good experience with them. When we had a plumbing problem, I called them on Friday morning. The interaction with the claims rep was very good. The people from Lindsay called me that afternoon and set up an appointment for Monday. A plumber came within the timeframe given. He was very good, polite and professional. He went right to check the situation, got his tools, fixed the problem, and then left. That repair smoothed out a situation that we had, and everything is working fine. I would recommend the plumber and also recommend AHS.

I've been with American Home Shield for almost 10 years now, and I prefer submitting a claim online. The website navigation is fine. However, my experience with them has been hit or miss. Sometimes they're responsive but sometimes, they're delayed in getting repair people out to the house. There was a time that in the middle of winter, the heat had been going out and I was told that the first available person wouldn’t be until a week later. That was unacceptable. So I had to make phone calls and they relented and allowed me to find a contractor of my own. Even so, they were able to reimburse me for that. Everything was paid through the contractor. I was responsible for the deductible to do that, but they should automatically make that referral out as opposed to giving me some ridiculous timeframe and then making me have to go through the hurdle of contacting AHS and then arguing with people to try to get another contractor.