American Home Shield Reviews

I've had American Home Shield for eight years now. I recently filed a claim for our AC that wasn’t heating. I did it online which was easier for me. The techs that they've sent out did something and then it worked for a bit and then it didn’t work so they had to come back and it was fixed.

I’m getting my heating unit fixed right now and I didn’t quite understand that AHS only covers $10 of the refrigerant thing that is to be replaced. It is a pretty big expense and it caught me off-guard. For the claim regarding one of the electric burners that went out on the stove, it was easy submitting it online. American Home Shield's response time was good too. The contractor was friendly and explained everything that was going on and what was needed to be done. The burner has been working great since the repair.

I've been with American Home Shield since September. Recently, I submitted a claim online and I'm a little concerned but I haven't had a chance to call them. They charged me for a service call. I put in a claim for a plumber because I've heard a couple of weird noises when I flushed the toilet. But when the plumber called me to make an appointment, he asked me what was going on. I told him about it and he asked about some work being done up the street near me. He knew that where I lived they were doing some work on the water mains. I confirmed it and he said that it was just air in the system and it will go away. So, he never made the service call because he thought it would be a waste of time. He knew exactly what it would be.

Our garbage disposal was leaking. I did a claim online and I got a response right away. The plumber that American Home Shield assigned to come out called and made an appointment for the very next day. It was a favorable response and experience. When they called, I explained to them what I was experiencing and they said they would come prepared. They asked if I knew the size of the equipment and so on. And I knew what we needed as well as the size because my husband and I had looked into potentially doing the repair ourselves. The plumber said he would come prepared to replace the garbage disposal on the outside chance that it couldn’t be fixed. Now the garbage disposal is working perfectly.

When our refrigerator went out, I had to put all my food outside on the deck to keep it cold. I also needed service to come in and repair it. I went online, submitted the request with AHS, paid the copay, and had the repair scheduled. The claim submission was pretty quick. But I hadn’t heard from GE Appliance until the very last minute. I was nervous if I was still on the schedule, so I had called them to confirm the appointment which they did. The technician called me as he was heading out to my house, and he was actually early. He came in, very promptly diagnosed the issue, determined what needed to be fixed, and he explained what he was doing. He got it fixed as quickly as he could and then he was on his way. He was very pleasant and knowledgeable, and there were no issues. Overall, it went very well and I was very pleased.

I used the Home Shield service for HVAC repairs two times (for an issue that was observed when we did a walk through on the house), both times the HVAC company referred by Home Shield was unable to fix the issue and/or did not arrive with required parts even though I had done enough preliminary troubleshooting to narrow down the source of the problem. In each case, despite lack of effective resolution, I still had to pay the out of pocket service charge fee. Ultimately with additional troubleshooting I ended up fixing the issue myself. I would not place a lot of value in the Home Shield Service.

So my microwave went bad 6 months ago. Repair person sent out by AHS says it’s 16 years old, magnetron etc etc are busted. I’ll repair but it’ll probably keep happening due to age. He talks to AHS, explains the situation, cost of repair more than new unit, but yup, repair it. Ok no issue. I talk to a representative later. They say, "If it happens again give us a call." Ok so 6 months on, exact same issue again I can tell, loud noise, not heating. I call and I explain situation to CS. She says someone has to come and they’ll determine. I knew the technician will again say, it’s repairable. And so the process will go on and on and cost hundreds for both me and AHS for probably a $200 microwave. Anyway, we are going in a loop but normal tone by both. I said I want to speak to manager or supervisor.

I don't know where to start. I had American Home Shield for over two years on two rental properties. Unfortunately, their service has gotten progressively worse. I called to file a claim about my ac unit and was told a company could not be out until four business days. This is unacceptable as a landlord. I paid for the service myself and ended up canceling my call. However, AHS still charged me a 75.00 service call that never occurred. It took months to get straightened out. I decided to cancel in January.

Manu was the only positive experience from this unprofessional company. His employer needs to get out of business. This business owner is the worst. He came to my property and never returned or called then lied and says they gave me paper word for fixing my garage. He also broke up my light bulb for my garage opener which was not replaced. Thank goodness he had the sense to send his employee Manu who was a total delight, had it not been for Manu I am positive my garage door would not have gotten fixed. Manu was an indefatigable worker and very respectful. However, I cannot say that about the person who owns this Choose the Right Door.

I needed to find out if I had a leak. I called American Home Shield to file a claim and I got a text within 30 minutes to an hour from a plumbing company reaching out to schedule the appointment. Then the person who came out was very nice. However, I had a problem with the invoicing. I have a specific deductible with American Home Shield of $100 and I got an invoice from the plumbing company, which I’m assuming American Home Shield handled, of $150. I spoke with somebody and they said they would check into it. I just don’t see any other deductions from my banking account for any difference. I don’t know if that was just the communication between American Home Shield and the plumbing company or not, but that was the only problem.

It is my sincerest hope that by sharing my experience I will be contacted by a Supervisor from you AHS. I sent this e-mail detailing my frustration this morning and have yet to get a response. I am currently on hold waiting to speak with a Supervisor. My phone call began at 9:29 am and it is now 11:58 am. I have been told on two separate occasions that I would be transferred to a Supervisor and that has yet to happen. I was even told that a supervisor stated they would not speak to me.

I had an issue with my washer. It would spit out water. When I submitted a claim to American Home Shield, I did it over the phone. The rep I spoke with was very nice and informative. And the person they sent out from Sears was a sweet young man who did the job professionally. He was outgoing too. He called in and talked to someone. They told me that the part was more than the washer so I replaced my washer and sent them a claim for it. It took a week from the time I submitted the claim until I got one. I have been with American Home Shield since last year and I've been telling all my friends that they need to get AHS.

The pressure valve of my hot water heater was leaking. I submitted a claim to American Home Shield and it went well. The contractor, Kwik Services, came out after two days. The guy was great and did a good job. He was in and out of here and he knew his stuff. It’s just that AHS doesn’t pick the best people to come out and service things. They don't pick name-brand companies, they just pick the little guys, which is fine because some of them are good. But I got B & K, who totally ripped me off years ago for my other hot water heater and I refuse to use them now. Also, AHS's prices keep going up and I’m dissatisfied about it. It gets to the point where I might as well just wait for something that they can pay for it or the deductible keeps going up, and they keep taking little things that add up away from the contracts.

When I thought that the drainage was backed up, I called American Home Shield to submit a claim for that. The interaction with the AHS rep was fine, and the tech who came out was fine too. The tech resolved the issue in a matter of seconds and he was great. My thing is collecting the $75 when nothing is wrong. The first time when the contractor came out, they said they couldn't fix the problem, but I still had to pay. I understood that they came out, but when they got there and saw that there was nothing they could do, why should I pay $75? AHS asks for the little $75 in advance. If there's a problem, then they take the $75. But when the contractor comes out and there's no major problem, it's incorrect to pay $75 if there isn't any true problem. I don’t like that part. Other people should shop around first before going with AHS.

We had a furnace that went out in one of our rental houses. It was working in about half capacity and I called American Home Shield. They set us up with Aire Serv by the St. Robert and they had it done as soon as the furnace came in. It took a total of about two weeks to complete everything. It took more time to get that furnace in from their supplier than it did to do anything else. During that time, the tenant was able to use some space heaters and kept everything at reasonable capacity. So, she was able to keep it at 60 degrees or better in there without much problem.

My heater was not working at all and I needed to have that fixed right away so I called to submit my claim and I had a good interaction with the rep. I don't mind submitting the claim online. I like it but I wanted to make sure it's properly handled. A contractor showed up an hour later, which was very quick and I was very happy with that. The guy came in, fixed the problem right away and within three hours from the time I submitted the claim, my heater was back. Luckily, it was not broken. I thought the coverage would be 100% if I purchase the program, but I heard that there's a cap if I need to replace a water heater and I need to review that. All in all though, I have had American Home Shield since 2017 and my experience with them has been okay.

With our property in Blacksburg, my experience with AHS has been positive for the most part. However, on some occasions, for example, finding a locksmith to replace locks, has been very challenging. It is cheaper to buy locks in the store and pay somebody to do it than to go with the service because we were asked to front the cost, then get reimbursed through them but through service. I said no. I would like to replace the four locks since we bought the house to matching and I have not been able to do it. It would be great to be able to do it.

When we had a leak at the bathtub, I submitted a claim online and thought the website was simple. But we were disappointed that it took the contractors five days to get here. We could work around the issue because we have another bathroom in the house, but if it was the heating system that broke, a five-day turnaround is not acceptable. The contractors were very professional though. They found what was causing the leak and repaired it. We've had no issues since. We place value on having the warranty.

Our central vacuum was not working properly and I submitted the claim online through my American Home Shield profile and account. Everything went well and within half a day, I had a reply from AHS saying that they received my service request. Then I received an email from Beam Easy Living Center saying that they had been contacted and that they'd call me within a few hours. They came a couple of days later, which was pretty quick, and my interactions with them were great. They were very good and professional. They started doing all the diagnostic and found that there were pipes in the attic that were disconnected. And they got that fixed in no time. With AHS, we know that we are only gonna have a flat fee of 75 for the service and the rest is gonna be covered. It takes the financial stress out of the picture. We've had a very good experience with them and we would tell friends to find American Home Shield.

I most recently filed a claim online to American Home Shield for our water heater. I logged into my account, filled in the blanks, and hit send. I got an instant message saying who were the people that they were gonna assign the claim to and that they would be in contact with me within 24 hours. They got ahold of me right away, so I dialed their number, spoke to Sam and asked for them to step up on that. They made it a point to come out, take a look at it, got the water heater, put it in, and got it fixed up. They were great and were top-shelf.

We had a stove burner that went out. It was my husband who submitted a claim to American Home Shield but I was the one who was at home who dealt with the people who came out. AHS's response time was quick. They texted me and the contractor called me that same afternoon and set something up. They were friendly on the phone. The gentleman who came out was very knowledgeable. He explained what he was doing, why it had happened and what was wrong. He was lovely. He interacted politely with my kids and I thought he was great. Since then, everything has been working fine. We've been satisfied with AHS.

The plumbing into the tub was a galvanized pipe and that was probably from when the house was first built. It ended up corroding and rusting to the point where when one would engage the shower, the back pressure would go through that corrosion and start leaking into the garage so that pipe had to get replaced. I submitted the claim online to AHS and within 24 hours, Lakeshore Plumbing came out and helped. They did a good job. They had to replace the faucet that the water comes out of, and they actually had one to replace mine with so they didn’t have to leave and come back. In that respect, they came prepared. They only could’ve done a better job with leaving anything behind or cleaning up. I have a white bathroom floor so it's gonna show up on anything they do. But they didn’t do a horrible job. I thought that the whole process was very easy and timely. I was very pleased with AHS.

The cable to the garage door sprung and broke. I couldn't park my car in the garage and it was a problem because it was raining a lot too. I submitted a claim with American Home Shield by phone, then the tech from A1 Overhead Door got right to work and took care of the problem. He mentioned that the part that we needed wasn’t covered under the warranty - that we have to pay extra for it. That was a surprise because I thought once I paid the $75, that would cover everything. And I thought I had an upgraded plan but there was more to it. So, we wrote him a check as well as I got charged from AHS.

We've had American Home Shield since we bought the house 10 years ago. Because we bought an older house, the homeowner paid for the first year of it. And because we have older systems, especially the heating and air conditioning system, we have AHS mostly to cover the cost of getting those replaced. The downstairs heat pump has already been replaced, but the upstairs has not yet been replaced. But we've had water heater replaced not all that long ago. We have fairly new appliances and most of our issues have had to do with the heat pump system.

I always call in my claims to American Home Shield and the people has been wonderful. However, the prompts before actually getting service on the telephone is not good. Sometimes you gotta wait 20 to 30 minutes before you get an actual person on the phone. All places in general put all these prompts and they wanna talk so much. If AHS would be doing the air conditioning, they would be talking about air filters and people don’t wanna hear about that. It’s the way the industry has changed over the years but with the service of AHS, everything is fine. The guys do their job and make sure that somebody is there for us and that is appreciated.

My furnace went out. I got it started but called to have a repair. The company American Home Shield had me contact wasn't open so I left a message. They returned my call while I was at work and left a message to call to make a appointment. My furnace had been working fine since so I didn't call back figuring I would give it a while to see if it shut off again. I had chosen when I called to have the 75 dollar fee taken 48 hrs after the service was completed so I won't worried about the money being taken out since I hadn't even talked to the furnace company.

Three times now I have had to contact AHS due to stoppages with my plumbing and each time I have to call I am filled with anxiety as I know calling in is going to be a nightmare. I experience horrible customer service each time I speak with anyone. The first time they sent someone out, they sent a horrible company who had no idea what they were doing. I ended up having to find my own plumber and pay out of pocket to fix the issue. The issue has since reoccurred and I requested they send someone else who thankfully was better but the problem has still not been resolved as I keep having issues.

Our hot tub water heater broke. It's covered under our warranty as it is an in ground hot tub. We spent the first week being referred to different contractors who all called and said, "nope we don't fix that." We finally got a contractor out (4th try) and he said, "Yep clear and covered problem, we'll be back next week to replace." The next week we found out that the person who was assigned to approve this had a death in the family and just left town and they didn't think anyone needed to do her job while she was gone.

I was very happy with the service on the recent claim I filed with American Home Shield. The contractor was wonderful and came out within 24 hours. I loved the guy, his expertise and frankness.

My experience with American Home Shield is great. When something breaks, I call. My most recent claim was for the commodes that were not flushing right and were backing up. I called them and the rep was very efficient. The technician came out, fixed it immediately in about an hour and was gone. He was very clean and polite, and he did really good work. Everything has been working great since. When I lived in Texas, I also had AHS and they did some work for me. They are a good company.

My experience with American Home Shield has been excellent. When I had issues with the heat, I submitted the claim over the phone and the reps got ahold of somebody right away. Plus, the follow-up was great. It was the weekend but they got someone out on Monday. They said that the company would call me within 24 hours. The contractor was great, personable and easy to talk to. He checked everything. He made sure everything was okay and adjusted a few of the vents. He didn’t tell me exactly what he did because I’m not technically advanced, but there were some things that he had to fix within the unit itself and it worked. I believe in having a warranty.

Our refrigerator stopped cooling and we had a bunch of ice buildup. I filed a request online and it was much faster than doing it over the phone. The contractor came and they were very good. I appreciated their service. But they were very backlogged. When the scheduler called us to make the appointment, she told us that it would take a little while. It was about two weeks to have them put the parts in. But this was a spare refrigerator so I was in no major rush. Overall, I love American Home Shield. I've had them since I purchased the home and I will continue to use them. I'm also thinking about having my mom get AHS for her home.

American Home Shield has done well for the little over a year that I've been with them. They’ve been better since the last two home warranty companies that I had and got rid of. I call them whenever I have claims and my conversations with their representatives have been pleasant. The contractors were pleasant too. In a recent claim, I called at 4:00 in the morning for my water heater and they had someone here by 10:00 the same morning. Plus Plumbing came out and they had to order a part. American Home Shield had to send the part to Home Depot and then the water tank was replaced. The whole process took 3 days. My experience with American Home Shield is excellent and if you're somebody considering a home warranty through them, then you need to get them.

I’ve had American Home Shield for a number of years and I’ve always been satisfied with them. I usually send claim over the phone. It's easier for me. My most recent claim with them was with my dryer. Someone from Fleming Appliance came out here the same day. Overall, it's been very good.

When the smoke detector was going crazy and I couldn't stop it, I didn't know who else to call to get it fixed so I called American Home Shield. Someone came out the next day, but the technician changed his time to come out because something came up. But he was here on time and was very cooperative. Everything’s great so far.

I noticed the furnace wasn't turning on so I went and put a claim in with AHS. And then, my water heater and then my stove stopped working. It was weird that everything that was gas in my house stopped working. I canceled the water heater claim at least 24 hours before the contractor had even contacted me. The contractor called me the next morning, asked about coming out and I said, "I canceled that 24 hours ago. I don't need your services. Thank you for the callback."

I just decided to go with a Home Warranty, the reason being is that it is going to be cheaper in the long run to have all of my Appliances on one Warranty as I have a Sears Furnace and a Whirlpool Dish Washer which is movable, not built in. and Sears has gone out of business and will not cover me as I am almost 150 miles from the Nearest Sears Store. I have a lot of new Appliances and each one had a Warranty on it, but then when the main Warranty wears off you either have to go with a Service Plan or you have to go with the Lowe's Warranty. I have been doing that with my Appliances as I can't move the diswasher, the new Fridge nor the New Stove or the Hot Water Heater and the list goes on and on.

Our heater downstairs stopped working. We called American Home Shield and they had Best Care Home Services come and assess why. Something was broken so they ordered a new part for it. It took an awfully long time to get it from the manufacturer, but it was no fault of their own. Once they got it in, they had it in and installed within the next day. While they were up there, they asked me if I wanna have them look at my other heater too so I called about it and had a second claim. That heater was assessed and determined that it needed replacement so it was replaced within a week and at least, we had heat upstairs.

When I make a claim with American Home Shield, I call and tell them what’s wrong, and they send somebody out to evaluate the situation. And if I need to get it replaced or repaired, the person sent out will let AHS know. When my dishwasher got damaged, one of the techs sent out by AHS came and evaluated some crack on it. It was wrongly put in and all that. They then sent out another person, and they said the thing needed to be replaced. So, AHS sent another tech that would replace it, but they couldn't hook the new dishwasher up because it had a copper line there. So they sent a plumber out to put it in for me and he did a good job.

The thermostat of my AC was blank. Submitting a claim for it with American Home Shield was fine, but the initial call in was frustrating. The automated system couldn’t recognize what I was saying. But in just a couple of days, the contractor was able to come out and do the work. Everything is working fine now.

I went online and filed a claim for the doorbell to American Home Shield. The experience was very simple and intuitive. I was informed that the contractor will call me within 24 hours and that's exactly what happened. The contractor texted and told me they would be arriving within timeframe, and that they were true to that too. The technician was extremely friendly and explained everything. Every question that I asked, I got an answer. The repair was quick and easy too. And it's important having the doorbell fixed because when we were upstairs we couldn't hear it. So, being able to have it fixed was convenient. All in all, having the warranty was the best decision I have ever made. I've been with American Home Shield for about 5 years and it was really worth it. Also, one of the things that I really like about them is they're very customer-centric. Their customer service is excellent since they strive to please the customer. I'm satisfied.

I wouldn't be able to have this house if I didn't have American Home Shield. Their policy has been the greatest policy I've ever had and every homeowner should have one. Not having it is like not having health insurance. My house was built in 1956 and while it doesn't have a lot of problems, but when it does, it's on the "oh my goodness" level. And AHS has been great. Once, I thought my toilet had a pipe that was leaking and so I called them and submitted a claim. Within two hours, Prestige Plumbing Services called and made an appointment that fit my work schedule. With AHS, I've never had to take a day off of work or make other arrangements when I have a claim. They really make things work out.

I got on the internet and told American Home Shield that I was having trouble with my oven. It shuts off during the baking cycle. It’s a double oven, and currently, the bottom one does not shut off but the top one does. Navigating through the AHS website was good and easy. I was told I’d be contacted by a contractor within a certain amount of time, but I was actually contacted sooner than I thought.

On AHS's website they advertise an air conditioning tune-up special for one low price. Nowhere does it state that this tune-up is only for one unit. We have three (3) units at our house and I thought the tune-up special would work out great. Unfortunately, once the technician arrived, and I pointed out all three (3) units, the tech then stated that he was only authorized to look at one (1) unit. You've got to be kidding me. The tech then put AHS on the phone and AHS basically said that the technician was only authorized to look at one (1) unit during this visit.

We have been a very satisfied long term customer of AHS who provide home warranty for our primary residence, a second home in Tahoe and a condo we own. We have had a leaking dishwasher and lost 2 kitchen floors as a result. They were both covered by insurance except for the $1,000 deductible each time. We have now had a 3rd leak which the service provider could not find. We were in the process of replacing the floor when it leaked again. The service provider came out again and could not find the leak. We are hoping that AHS will replace the dishwasher before we install the 3rd floor.

The most unethical company ever!!! Have had a contract for 10+ plus years and can not get one person to return a phone call or talk on the phone about a refrigerator that their service company can not repair. The refrigerator is in an 87 year old mans house who needs meds and has home care and yet no one will help resolve this!!! I've spent 4 hours on hold over two days!!! Never buy this policy!

As a new homeowner I thought I was doing the right thing in insisting the purchase of a Home Warranty. I completely believe in the concept but I’m here to warn people to do your homework! Just because a company is the most widely known doesn’t make them the best, and this is the case for American Home Shield. Last night was the second time I’ve had to submit a service request in the past 3 months, and this time it was for a plumber. Because the situation seemed unusual I thought I would send a picture to the email provided in the confirmation for Aaron Heating and Plumbing in Chicago, IL.

The air conditioning wouldn’t work and I called in a service request with American Home Shield. It was raining for two weeks though and the contractor couldn’t work on electrical air conditioners outside. I didn’t want the person to get electrocuted, so the service took so long. But when the rain had subsided, the contractor went ahead and did the work. This air conditioning system also interfaces with the heating unit and he also checked it out. He looked over the whole system and he did an excellent job. Now, the air conditioning works beautifully. I’ve been with American Home Shield for a long time and it has been a very good working relationship. They've covered me well.

My heater didn’t work and that was when it was really cold here for California. I filed a claim to American Home Shield online and it was fine. As soon as I knew the contractor's number, I called them right away and they were out within two days. Metropolitan Heating and Air was polite and on time. Also, they found the problem and fixed it. I was pleased.

When I had an issue with my freezer, broken ice maker, I was able to easily submit a claim with American Home Shield. I went online and just filled out the form. I typically do everything online as calling in at a call center takes forever to get through. I could be on hold for around 20 minutes. I got a text message before the AHS contractor came out and it had their ETA. They then came out and looked at the freezer but they weren’t able to fix it right away. They had to order the part and then come back in. It took two trips to get the freezer fixed but it wasn’t a major issue.

The motor on my garage door needed to be replaced, or it was stuck and wouldn’t go up and down. I called the claim in to American Home Shield which is what I prefer if I need someone to come out and take a look at whatever needs to be repaired. The response from their rep has been very helpful and quick. Plus, all the technicians I’ve worked with have been good. I’ve been with AHS for three years and they are doing well. When I call in, I always get a response, somebody always comes out and they are able to fix the problem. AHS is doing a good job. People should go ahead and get an account set up and use it because it's great.

I had a couple of toilets. I had one that was ridiculously loose and another that didn’t work at all. I had a faucet that was just busted and leaking water everywhere, and a sewer pump that was seized. I submitted a claim to American Home Shield online and told them I need plumbing. The claim submission experience was super easy and navigating through their website was easy. As soon as this claim was submitted, they sent me an email and a text saying I should be contacted within the next 24 to 48 hours, and I was contacted five hours later.

American Home Shield is saying on TV commercials that they'll have someone out to get to you the next day but that's a lie. I called to file a claim then I had to call two or three times before I could even get someone. Then the lady said she had put it through. She didn't know any more than I did with getting someone to come out. I told her what they advertised on TV like they'd gonna get somebody on a Saturday. She said that it would be Monday or Tuesday. I looked on Monday and nobody was there. Then at Tuesday, still nobody came. The contractor came out Wednesday morning. American Home Shield's customer service was poor. However, the contractor was really good. They got right on and fixed the problem. This was the first claim that I filed and I hope AHS will do a better job when I need the service again.

I had a pool heater that didn't work. I submitted a claim online to American Home Shield and navigating through their website was easy. Getting someone on the phone is the hard part though. The tech from Aeon Blue Pool & Spa came out and diagnosed that the pool heater needed to be replaced. They did all the work of contacting American Home Shield for the authorization to replace it.

Our water heater wasn’t working and we needed it fixed. We've had someone come and look at it before. I filed a claim to American Home Shield and did it online which was super easy. Their response time was very fast and my interactions with the techs have been great. They’ve been super nice and efficient. Since then, the water heater has been great. So far, I'm very happy with AHS's service.

I have a 30-year-old house. Once, I got hit by 10 grand bill for my 30-year-old heating and air conditioning unit that went out and I wasn't able to afford that. I got a home warranty from American Home Shield and it has been helpful as I have a really old house and stuff happens. Once, I filed a claim for my washer as its motherboard was having issues. I file my claims over the phone. There have been times where I have been put on eternal hold, but whenever that happens, I just hang up and call back a different time. I know that there are times where the call volume is higher than other times.

I called American Home Shield to submit a claim for a leaky bathroom faucet and the gentleman that they sent out was really nice. He ordered me a new faucet and told me it would take 7 to 10 days, but it came in about the sixth day, so it was good.

There are so many things that are not covered with American Home Shield and I’m considering dropping my account. When my garage door broke, there was no emergency garage door repair service. I had to pay over $600 to get it fixed so that I could get my car out and go to work the next day. That was almost a whole year's worth of my monthly payment with AHS. Then, when I submitted the claim to be considered for reimbursement, it was denied. They said emergency services were not part of garage door services and that it would have to wait until Monday. The company also had 24 to 48 business hours to schedule my appointment, and I couldn’t wait to get my car out of my garage. It irritated me after being a customer of them for almost 10 years.

I called and filed a claim with American Home Shield for our heat. They sent this guy out and he replaced an item on the unit. He told me to call him back if anything else was wrong with it or I could call my warranty company to call him. I told him that I would call him if anything happens. After the repair, the heat still did the same thing and a couple of days later it broke. I called the tech but he told me he was on vacation and that I had to call my warranty company. I told him, "You were here, I paid you, you fixed the unit, and now that it's broken again the next day you're telling me to call my warranty company?” But my husband said to not worry. The guy told me to take the filter out since the problem could have been the filter size and he told my husband to get a new one. So, my husband went to Home Depot, bought the filter, and cut it out. And the guy was actually right. The unit worked and the heat came back on.

Our heating unit quit working and we didn't know exactly what it was doing. It would either not come on at all no matter what we set it on or it would come on and just run and run. I submitted the claim with American Home Shield over the phone and the process was really simple. Within a few minutes, I started receiving a text saying that they've received my claim and that they were working on it. However, it was over the weekend, so we didn't get anyone over until later. They called me and the techs came out quickly. They were gonna put me a week out, but I told them that we couldn't go without heat that long, so they bumped it up for a couple of days.

I had submitted a claim to American Home Shield three weeks ago and it was with a toilet bowl. It was okay with the filing and then, the technician came and partially fixed the problem. We are expecting that they will change the toilet bowl. But they said that we can still use the same one and they sealed that bowl. But the sealing was not the best one. Still, my wife is complaining that the toilet bowl is not fixed fully.

I had my AC unit repaired before through American Home Shield, and that was fine. I also had a couple of other plumbing jobs. I submitted a plumbing claim with them and the experience I had was not great at all. First, it took me a long time to get anybody on the phone. And then, the plumber that came by couldn’t do the job. They thought that I didn’t have an access hole. So, they had to come back and I had to show them the access hole. When they tried to do the job, they told me I was missing parts, which I wasn’t missing. Now, they said that in order for them to complete the job, they will have to charge me $400. I didn’t understand that. I feel like I wasted my money for that deductible. I should not even deal with them.

I had to have a water heater repaired, and it took 14 days to get it replaced. The company ordered the replacement too early, and then found out it would not fit. They then offered cash in lieu which was much less then it cost to actually replace the water heater. After speaking to multiple people at AHS, I finally got to a supervisor, who offered 2 different concession checks. These checks never showed up and then they denied that any offer was ever made for this. No apology, no refund, no resolution.

Updated on 03/13/2019: This is an update on my previous review. I'm sorry to say things went from bad to worse. After over an HOUR on hold on 3/11/19, I spoke to a supervisor named June who told me that there was an authorization on file to replace all three faucets. I was pleasantly surprised, although not sure why no one called me to inform me. The following day, June called me back and left me a message stating that she "misunderstood" the authorization, and it is, in fact, to replace only one faucet. Are you kidding me? From not calling back, to the endless holds, to the negligent selection of contractors, and, now, to making a representation and essentially taking it back. This is the worst and most unprofessional company I have encountered.

I have submitted TWO claims (and paid two deductibles) for the same leaking pipe under my house. On both occasions, the plumbing company did just enough to "fix" the issue for a short period of time. Once the issue popped up again, AHS said that they only guarantee work for 60 days and I would need to file another claim. THREE claims for the same issue is robbery. Oh, and when I called to discuss, the representative would not let me speak to his supervisor and told me "they shared the same opinion on the matter". If you are reading this, please take your business elsewhere, as this company does not care about its customers.

I can't even get through, lines are down. It's been over an hour. I finally get someone on the chat and Susan ** says she can't help because she is in sales: what kind of business does not even have their phone lines functioning. I was told to call after I told them I have been redialing for 1 hour. Get with this century. Horrible customer service. What a rip off.

I have had American Home Shield for 9 years. I pay monthly over the years anywhere from $85-95 a month. I am a single woman who purchased this to keep my house/appliances protected over the years and had them come out maybe 5-6 times over the years. This last incident set me over the edge because all I needed was for my pilot to be lit on my water heater. The water heater was replaced 8 years (by American Home Shield) ago and the nice service tech warned me that whoever installed it didn't do it to code and when it needs to be replaced American Home Shield won't cover it. When I called American Home Shield about it trying to make sure it would be covered it took six weeks of back and forth to get no answer.

Warranty came with the house when we bought it in Oct 2013, Jan 2014 furnace was running on Auto EMERGENCY HEAT (basically a giant electric heater inside the unit-causing a $500 monthly electric bill). Call AHS. They dispatch tech, the outside unit was low on Freon, cost $400 (service charge+Freon=$475). This same scenario has repeated every winter since costing a total of $2375 so far. Each time a different company and still none could find a leak. This year when the new technician diagnosed it, he said it was the inside unit which was leaking (never opened it up) and the unit was going to be condemned...then he said he forgot his paperwork and would send info to AHS.

I had a leak in front of the house, outside my mobile home. I thought it was a pipe leak because I have a septic tank and I thought that it might have been from that. When the plumber came out, he went underneath and he said there was no leak. It was good, but it took a $75 deductible just to find that out. He thought it might be the septic, a sprinkling system that goes out throughout the yard, but it was coming from underneath the home. If I used the shower or if I used the washing machine, when it drained, it came out to the front. It was not going through the pipe, but he felt it underneath and he said it was running through the pipe when I drained it.

Our American Home Shield warranty was originally a one-year gift that the realtor presented to us when we bought the house. We liked it and we decided to keep it. However, their financial part is not good right now. This month, for some reason, we got billed and charged something extra after we had our call in for a service. We got charged for the $75 fee, which was fine, but we found another fee when we looked at our bank statement. It was 80 and some change, so I already notified the credit card company to contest it. I called American Home Shield and they had no record of it so something got mixed up there. Another issue I have is that, evidently, we had an increase in the first of the year. It would be nice to get a notification on an increase coming up for the new year since we’ve been a customer for quite a few years. Other than those issues, their service is good.

I made a claim on my appliances with American Home Shield. I read through the contract and it said that I could pay one deductible for all the appliances, so that was what I did. The main issue is with the washing machine. It had several problems. Number one, my daughter and I both thought that we smelled something burning as it was going through the cycle and also, it would not drain. So, it would go through the entire cycle and then I’d go to put it in a dryer and the water was still in the washer. Then the hot water didn’t come out of it as well. We also thought maybe it could be the dryer was smelling like it had a burning smell.

There was a blockage in the sewer and the water was not going through. I filed my claim to American Home Shield online and later over the phone because initially, they could not understand. Someone else had to come so I was communicating over the phone. Street Plumbing & Rooter had to come out a few times and they tried to get the sewer cleaned up. After a few days, we saw the same blockage again. The blockage did not flush out completely when they put the initial snake, which was a smaller one and was good for 2 to 3 inches. But the guy who came towards the last visit had a bigger snake which is good for the 4-inch pipe. He did a good job and now it's resolved.

I've used American Home Shield two or three times and it has been working out well. When my garbage disposal was not working, I called in and placed a request for service then AHS put me in touch with someone the next day. The guy came out within three or four days, on my day off, and tried to repair the disposal. It didn't look repairable so he replaced it. He was very professional.

Our tenant submitted a claim for the replacement of the ice maker in our refrigerator. The contractor Major Appliance Repair Services finished the job and it was great. I’ve had American Home Shield for about 20 years and it’s a safety net. I’ve always been satisfied with them.

There was a problem with my washing machine. I called American Home Shield and submitted a claim through the automated system over the phone. It was fairly easy doing that and it works for me. Also, the interactions I had with the techs were good. They were always professional. Definitely having a warranty with American Home Shield has been useful since I’ve had it. I will recommend them to others.

The dryer was making a weird noise. I made the claim with American Home Shield on the phone and the wait time to speak to an actual agent was a headache. I need the customer service to be a little expedited. You could do it online, but for someone like me who is a little more traditional or old school, I just get the phone and call somebody, and it is hard to get a hold of a representative. It is usually anywhere from a 10 to a 45-minute wait.

We have two heating units. One was heating and one was not. The fan was just blowing but no heat was coming out. I filed a claim with AHS online and the contractor did very well. He was very fast and took care of it. We've been using AHS for a few years and we really like their service. They've been really helpful.

I’m satisfied with American Home Shield. Their warranty is extremely valuable if everything keeps breaking down on you. I have a claim on our microwave and I submitted the claim over the phone. The contractor they sent out were from United Appliances Services. They worked with us on our time frame and they were on-time. They were very friendly and got right to work. Also, they were very conscientious of our belongings in the house and they explained what they did very well. They’re ordering a part and should be out this week.

I had an emergency where there was a leak on the back of my toilet and the water was coming out quickly. It happened around 9:30 at night and I immediately called American Home Shield. However, they told me they don’t do emergency service and that I have to call in the morning. When I couldn’t find someone to come out, I called them back that night and asked if they could get me someone first thing and they said they could. So, I just had to deal with the problem, and it was horrible. American Home Shield sent someone out the next morning and the guy was here at 8 AM. He was extremely professional. He rang the doorbell, introduced himself, looked at the problem and then told me what he was gonna do. He had the issue resolved within an hour and a half. He was great.

I went online and submitted a claim to American Home Shield for our water heater. The website was user-friendly and I was able to find what I needed. It had a button that said, "Issue Claim," and I did it that way. It was easy and I was able to do it late at night. The website stated that I could expect to hear something within 24 hours. However, it was after a day and a half when I've heard back that the company Emergency Plumbing and Rooter would be coming out. Still, that was fine and was expected because it was late at night when I submitted the claim.

Submitting a claim to American Home Shield was very easy. But a year and a half ago, it was very difficult. I'd be put on hold for a good hour and a half, and it was like an endurance test to see if I could actually get it through. This time, I just got through and did not take that long at all. Speaking with their reps was good. They just ask me what the problem then tells me that they are gonna get such and such contractor to call me. Then the contractor calls and we set up a time.

I had an appliance claim with American Home Shield for my washing machine. The first man they sent out said that there were two parts that he needed. Then a different man came to install and he decided that it only needed one part. He only put one part in and from then on, I had trouble. They kept coming back to fix that same part after a month. I also kept having water sounds and all that kind of stuff. The company that was fixing it, couldn't fix it. Then AHS wound up calling Sears to come out and do it. It took a while for the washing machine to be fixed entirely and it wasn't a good experience. I wash every day since I have blankets. And if I couldn't wash, it was overall affecting the house with what was going on.

They have an inability to discuss and resolve any issues regarding warranty service and repair. It takes numerous phone calls to handle any claim, no follow-up, and the have charged me for several service calls, which they said was covered, but turned around and charged me for the very calls, they initially approved. I had to cancel this company's services, due to non-payment of verified warranty claims.

Even though our oven is gas, all its functionality is lost if the power goes out because of its electrical system. But my experience with the oven claim with American Home Shield was perfect. The technician they sent out was very nice and well-presented. He determined really quick what the issue was and ordered the part. A week later, he came back with the part and fixed the oven in a couple of minutes. He was really good.

Water heater still leaking with no response from AHS - I contacted American Home Shield in mid February to report a leak in my water heater. They were quick in sending out a plumber to diagnose them the damage and the needed repairs. The plumber came out the following week and I was contacted by American Home Shield the next day. The voicemail I received from American Home Shield indicated that none of the repairs were covered. I immediately contacted American Home Shield and asked for another review of the plumber's recommendation. After the review I was told by the representative that she was able to get some of my repairs covered. American Home Shield covered a little over $400, my responsibility was over $1000. How is it that customers pay hundreds of dollars a year in monthly dues but when they need services American Home Shield pays little or nothing at all?

We purchased a home in Florida in October 2019 and it came with warranty from American Home Shield (AHS). We just had our first claim and it was a TERRIBLE experience. Our air conditioner stopped working on Feb 23 and it was not fixed until March 7... 13 days!!! Totally unacceptable! AHS had to get the technician's report saying we needed a new compressor, then get the compressor purchase authorized. Then AHS ordered the compressor themselves instead of just letting the air conditioning company get it, that in and of itself added another 5 days just waiting for it to be delivered.

You can't talk about American Home Shield without the word "Fraud" coming up. In my latest go around with them, my torsion spring broke on my garage door. I have additional coverage for garage door openers. Thinking that since the spring was required for the garage door opener to operate that it would be covered, I called them to schedule a repair. They contacted a service technicians and within 2 days they came out. The service tech called for authorization and was denied because the spring was part of the "door" and not the opener.

I purchased this home warranty when I purchased my home three years ago. My 20 year old home has had a few issues with appliances and AHS has done a wonderful job in taking care of things for me. I also had an AC unit malfunction on a very hot day and they got a technician here on a Sunday! Very impressed with this company.

I've had AHS for a long time. We've owned this house for nine years and we've had it even before we've had this house. It's the one I started with so I stayed with them. So far, I've only had one claim, the one for my garbage disposal, and I submitted it over the phone. The experience was perfect. Their reps were courteous and as helpful as they could be. They had very quick response. Their contractor came out and checked the problem, and then they came out and replaced the garbage disposal. The plumber that they sent out was very personal, explained to me what was going on and told me what I needed to do, and everything worked out fine.

Something broke under my faucet. It started off as the hot water popped off. After that, I had to get everything replaced at the bottom. The contractor that AHS sent out said that the part that they looked at had been broken off so they didn't cover it. My house was 20-something years old. My ex-husband tried to fix it and it broke off when he was trying to turn it. So, of course, they were saying that it was broken off so they wouldn't cover it. Nevertheless, the guy that came out was good. He fixed it but I ended up having to pay $225 out of pocket, plus the $100 that I had to pay American Home Shield. So far, the people that AHS have used were slow and some were terrible. In fact, when my refrigerator needed a compressor back during the early part of fall, I was without a refrigerator for three weeks.

My wiring in the kitchen was not working as the light wasn't coming on. I called and talked with the American Home Shield representative to let them know that I needed someone to come out. I was informed via text and email to expect the contractor. Then within 24 to 48 hours, the contractor called and let me know when they would be out. When the guy arrived, he was very professional and fantastic. He completed the job and also let me know what the issue was and where it was. I wasn't able to see really well without the lighting and so everything changed when that was fixed it.

Having a warranty on my property is very valuable. But with American Home Shield, there’s always an issue and I need to have somebody come out twice or they can’t seem to fix the problem. For example, the garage guy came out here and he had to change my garage door. He gave me a remote. I have two cars and it has to be standard to give me two remotes. But he said that I have to pay extra if I wanted it. Another time was when I was out without a stove for a month. The first guy who came out was really nice. He said he was gonna order some pieces, but I heard nothing. I called back and I was told that it was closed because he couldn’t fix it. I was having a dinner party then and I was stressing out about it. Then I got ahold of a local rep and he was excellent. He was Johnny-on-the-spot.

We had a pipe in the basement that was like a sewage drainage type that had backed up. I submitted a claim to American Home and I did it online. Their website was very easy to navigate and within 24 hours, we had someone out. AHS was so good. They've always sent out Niebuhr Plumbing for plumbing issues and they were always on top of things. They were so good. Since then, our pipe has been perfect. However, it seems to be very hard to reach anybody if you make a call to get a service. AHS need to improve on that, if possible.

The motor on the ceiling fan in the master bedroom was out and I filed a claim to American Home Shield. I did it online which I prefer because I don't have to look at the clock and make sure I'm calling between certain hours. The technician they've sent out have always been fantastic. But this time, I'm disappointed that I'm left to get my own fan. The ceiling fan is still not working and the company that came out said that the warranty company would cash it out and send me a check, which would cover the installation for them to come out and install a new one. But still, I have to contact Hunter to get a new fan.

The thermostat on my water heater went out and I didn’t have hot water in the middle of winter. I submitted a claim with AHS online and it was fairly simple and convenient to do. Then the guys from Blue Ridge Mountain Plumbing showed up and they were very nice. They came a little bit early, did the job and got it all completed on the same day. It was urgent that they came and they got there as soon as they could, and I was thankful to have hot water after that. I’ve had AHS for seven years and I haven’t had any issues except when my AC unit went out last year, which caused me to stop doing business with them for a couple of months.

APC Plumbing, the company that American Home Shield contracted for my plumbing claim, handled the service poorly. The technician they sent out was not knowledgeable at all. They told us the water supply line was bad and needed to be replaced. I called out an independent plumber and it was just a quarter-turn valve that was bad. It’s a $4 valve versus a $5,000 job. The people that AHS sends out to do these home service calls are apprentice people. They’re not licensed, masters-of-their-trades people. I got a 24-year-old that showed up to my house and he was supposed to be a licensed plumber but he’s an apprentice. I looked at him and there was no way in hell that this kid knows what the hell he was doing.

I was having some toilet problems in my son’s bathroom so he had to use another bathroom. My claim submission experience with American Home Shield was easy and quick. The contractor, Loftin Mechanical Inc, came out quickly. I was given an expectation when a contractor will be out and it was a couple of hours on that day. The experience with them was friendly. Since the repair, the toilet is performing well.

We were having a problem with our washing machine and my wife went online and filed a claim with American Home Shield. It was a simple process. A repair company then came out and we really liked them. We would request them all the time if we had the option to.

I call American Home Shield to submit claims and the reps usually explain things well. Then, I usually wait for a few hours for a contractor to come out and if they don't call me, I call them. They're always on time, they're very efficient, and they fix everything. They’re polite and clean as well. I had Air Star Services for a heating issue and their services were excellent. The heater is now working fine.

I did a claim with American Home Shield for the air conditioning, and the guys who came out were very professional. They came in and they did what they had to do. The tech told me what the problem was, diagnosed it and took care of it. And so far, everything is still working good. It was a great experience. It’s well-worth the money.

I was having a problem with the toilet. I saw water on the floor so I thought I had a leaky toilet. I filed a claim to American Home Shield over the phone and got the automated system. Then, someone called me back and I explained what I saw, that I thought it was a leak, and they said they would get back to me and let me know who was coming out. They followed-up and Dave & Sons Plumbing called and introduced themselves. The good thing about it was, when they sent me a notice that it was their company, they sent a picture of the actual service person, so I knew who was at my door. I thought that was the best thing in the world, so you know who you’re dealing with.

I am involved with several properties and I've used my parents' service persons, but they are all going to the wayside, so I have to rely on home warranties. American Home Shield has been very good. My heater wasn't working and the process of submitting the claim with American Home Shield was easy. They called and got the information, then they contacted Crispy Air & Heating in an instant. Crispy Air & Heating sent me a text when they were gonna be coming out and they gave me a window. They were on time and were courteous. I live in a remote area, but they were able to find the house and service the unit and get it going, although there was some difficulty and they had to get parts.

I would like to say that American Home Shield is a damn joke! For a gushing leak they can’t get anyone out till MONDAY!! Home buyers and owners beware. This company is worthless. Just 3 weeks ago I got someone out on a Sunday at 8:00 pm for a leak but I placed a request at 10 am this morning and it won’t get a response till Monday! So we get to go 48 plus hours without water. What am I paying for?!?

American Home Shield is a fraudulent insurance company that collects high premiums and denies claims as a matter of practice. Once a client has a few claims, they increase premiums and deny all claims in an effort to get you to cancel your contract since they are not allowed to drop you. Our sump pump failed 2-3 years ago. We put in claim with American Home Shield (AHS), their contractor came out and replaced it and they covered it. Recently, the sump pump magnetic float failed so it was running constantly. We put in a claim with AHS, they sent out a contractor who said it needed to be replaced. He called it in to AHS, and this time, they denied the claim stating it was not covered because it was supposed to be ground water only and there was condensation from the heater/AC going into it.

We normally file claims with American Home Shield online and it is an easy process. And then we get a response in regards to when a contractor will be out to do the service within 24 hours.

I had a re-key scheduled through American Home Shield (AHS). The technician, Michael from Realty Rekey LLC showed up on 3/3/2019 and did not have all of his tools. He said he would be back tomorrow. We then texted back and forth up to 3/8/2019 each time the technician cancelling or phoning me past business hours. His excuses ranged from "something coming up" to it being a "hectic week". This is not my problem. I hope I can show the text messages as it just shows how horrible and poor the customer service was. When I spoke with an AHS representative asking to cancel him and send someone new after he bailed on me the second time, I was told that couldn't be done.

We called AHS to report a leaking water valve on 3/5/2019. The first thing they said is they would charge us for service. As of today, 3/8/2019, we have not had anyone fix the problem. The 1st plumber said they couldn't come out because of rain-it wasn't raining! So, we called AHS and they wouldn't deal with our concern, telling us to work with the assigned plumber. In the meantime, waters is pouring out! AHS call center is not equipped to help resolve these problems either.

We have had to deal with AHS for 2 issues: 1. Washer. 2. Garage door. Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer - When we called in to complain about our washer, it took us 7 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said, "Let me do my job and you won't even understand, so don't bother asking." He mentioned a part needs replacement and ordered it. Next time he came, he replaced it and left, without even explaining us the issue.

If the service person they send is good; then service is great. Some of their people just aren’t good; and, I’ve learned that I can ask for another. Also, ask for your own repairman instead of theirs. Telephone wait time is getting better; best to do online.

There was a leak in the plumbing underneath our sink. We filed a claim with American Home Shield over the phone. There’s always a long wait time, like at least 30 minutes. But once I got through the process was pretty simple and easy. The first guy was very professional. The second guy that actually put the part in, was very quiet, but he did excellent work. Everything’s working okay.

I had a leak in the house. I submitted a claim to American Home Shield. I called over the phone and the process was good. The tech went out the next day. I showed him the leak. He went to the truck, came back and fixed the leak. After the repair, everything has been good. Having a warranty is very valuable. They have a good price. I will recommend American Home Shield to others.

The user-friendliness of the American Home Shield's website is fine overall and I had an easy experience submitting a claim online. However, I didn't have any expectation on when a contractor would be out until I spoke with Joe's Mechanical. I have a very old heat pump unit and there was a series of things. The first thing that we had Joe's Mechanical come out and do under American Home Shield's behalf was placing a hard start kit. The dual run capacitor wasn't enough to actually keep the compressor running. They came out and took care of that. They were great and I had a very good experience with them. Then we later found out that there was Freon leak that was what really pushed it over the edge. They said it was a big enough issue that an upgrade is warranted. Once I got linked up with the upgrade department, everything was very smooth. Overall performance of the heat pump is now outstanding.

I had to have my air conditioner repaired so I went online and submitted a claim with American Home Shield. They did very well on responding to the claim and in about 24 hours, a contractor was out to my home. He was very good. It was the second time we opened a claim for this issue over the last couple of weeks. The unit's performance has been very good since the last repair. I really like American Home Shield and the service they give me. I'm happy with it. I would recommend them to almost anybody.

We filed a claim to American Home Shield for our dishwasher and for our stove. We did it over the phone and they got a contractor out quickly. The technician repaired the stove in a timely manner but American Home Shield said that they weren't gonna cover the dishwasher because it was normal wear and tear. I would have to purchase a dishwasher on my own.

I booked a claim online and arranged a visit on the American Home Shield website. I’ve had claims before and I was able to check off the right boxes. Everything went smoothly. My furnace wasn't getting hot and it was intermittent, and I restarted it and it worked for a little while but then it didn’t. Stellar Heating & Cooling called and made an appointment. The tech was able to come the same day and he was able to fix it. He also called back to make sure the furnace is working. Both times, the tech that came out was very nice and he was able to come in a very reasonable amount of time. I was satisfied with the service.

My dishwasher wasn't working and so I filed a claim online to American Home Shield. The process was easy and I got a response quicker than I expected. The contractor came really quickly and got the job done the same day he came. He was professional and explained what my issue was.

I’ve had very good experience with American Home Shield. I’m very satisfied. My most recent claim was for a washer and dryer that we have in a condominium that we just purchased. I submitted it online and their website was very user-friendly. They said I would receive a phone call within 24 hours and I did. The workman was very nice and professional. The dryer is running okay now, but there’s still a problem with the washer. He said it was working, and we checked it. We tried it a little later, and it still wasn’t working. I notified them immediately and I’m still waiting for a callback.

American Home Shield has been great. Every time we call, they answer our questions and get us through our issues. We recently filed a claim after waking up with a flooded basement. The boiler was pressurized and dumped a bunch of water all over my floor for hours on end while we were sleeping. AHS got someone out in about 24 hours, and the guy was great. He definitely knew what he was doing. He was very experienced and knowledgeable. He got everything fixed as fast as he could and got us back up and running. He also pointed out a couple of things maintenance-wise for us. I didn't have an inline oil filter, so he said I gotta change the screen and do all the efficiency testing. I had him back out last Friday on my own dime to do the whole PM on the boiler. I was very happy with him.

We own a couple of homes and we have American Home Shield warranties. When our rental house in California had an electrical problem, they sent Unified Contractors and the timing was very slow. Half of the house was without electricity and there is a pregnant lady in that house. I don’t know how uncomfortable that made her life but they waited a week or so for the contractor to get there. That took too long in my opinion. It seemed that American Home Shield could not find a local technician. Meanwhile, I know that there’s an HVAC school one town away, so I can’t understand why they couldn’t find a contractor. It was an electrical issue and I was assuming that HVAC system is related to electrical work.

The pipe where my washing machine goes into for the drainage was clogged and I couldn't do my laundry. I called American Home Shield to file a claim and NW Sundance Services came. The guy was great. He put a snake in there then we ran the washing machine and everything was drained. He was here less than half an hour.

The water heater wasn't getting hot. After one or two people took a shower, the water would be cold. It would take at least two hours to warm back up. I called the automatic number and put in a claim with AHS. The interaction with the rep was good. The tech came out the next day. He came right in and started fixing the heater. He flushed it out, and he had to fix some part on it. After the repair, everything has been good. In some instances, having a warranty is okay, but sometimes, it's not because it seems that a lot of stuff isn't covered. Even so, American Home Shield is good for beginning home buyers.

I had a bathroom faucet that wouldn’t quit leaking. The actual faucet was original to the house. The plumbers came in and replaced it for me and they were great. Everything has been working perfectly since the repair. I used the phone to submit my claim with American Home Shield last time, but I’m not sure I will do that again because the person I spoke to didn’t speak English and was very hard to understand. It was terrible. I just wish that their call center people would be more fluent in English.

Have been paying AHS for more than 2 years. 6 Months ago the Dishwasher broke and the company came and ordered parts took 2 weeks to get parts and 1 week to schedule and install. Ended up doing dishes with hand for a month. This happened twice. Whenever dishwasher breaks it's more than 2 weeks to order parts and fix.

My hot water tank leaked unknowingly soaking 2 bedroom walls & carpet. I called AHS about 7 pm that Wed. night. They gave me the name of the company that was to respond within 48 hrs. I was called a day later, tech came the following day to look at it only, said we would be up and running by Tuesday (7 days later). I found this unacceptable so I called AHS back and was told the tech has not completed his notes to them yet. A day later I called AHS again only to find out the tech said there were modifications that needed to be done and AHS wanted me to pay and ADDITIONAL $395. I have now been without hot water for 4 days. I requested a cash out option. I was not happy with the tech that came out so I hired my own plumbers to do the work.

I had an issue with my garage door. The door would go up and it would stop. And then, it would start to slide down again. I submitted a claim to American Home Shield and the tech was out the next day. He came in and set up his ladder. He was looking for the control or switch up in the unit itself that prevents the garage door from sliding back down. He readjusted some stuff and had me hit the button to try and open and close it, and it was fixed.

My faucets were old and leaky, so we got them replaced. I called American Home Shield to file a claim and the reps I spoke with were fine. Contreras Plumbing was sent out and I was happy with them. They’re very professional and the work that they have done is very good. Everything has been fine ever since.

My water heater was leaking. I submitted a claim online to American Home Shield and their claims process was smooth. The plumber from their contractor, Hers & His Plumbing, Florida, was very professional. He came on time and finished his job. He replaced the water heater for me because the old one couldn't be fixed. We also had some additional issues apart from changing the water heater. There were some valves that were broken, so he fixed them as well. He did a great job.

One day, my wife had pressed the garage door and it went halfway up to stop. I came out to take a look at it and the chain was loose and hanging down. We found the sprocket on the floor and apparently, the shaft of the drive sprocket on the garage door opener itself had worn down and snapped off. I submitted my claim to American Home Shield over the phone and my experience with their rep has been nothing but pleasant. Their contractor, Edelen Door & Windows, came out and replaced the shaft of the drive sprocket, put it back in and everything worked fine. They did it quickly and professionally. They were excellent. I'm very happy with their performance. It's been a good experience. I've had The Appliance Guys for a refrigerator and they've been excellent as well. They were professional, courteous and very knowledgeable.

American Home Shield has been excellent for me. Once, I went online and filed a claim with them for my AC. Navigating their website was easy and I received a text message right away. It was unbelievable and I was very surprised. A guy from Efficient Air called me while I was at work and told me he was on his way to our house. After about half an hour, he showed up there. He went inside, turned the AC on, walked upstairs, and fixed the unit. Then he came down, called me, and told me that everything was done before he left. The guy performed the service excellently and the unit has been working well since then. I appreciate that.

I previously had AHS with another house that I owned in the past then I added it on the newly built that I bought. Recently, our compressor kept coming on and going off. I Googled it and it said that wasn't normal so I contacted AHS and it was my first time having them to come out and fix anything. They sent Air Smith Pro out and the technician told me it was some valve that had gone wrong on the unit. He had to order it in for it to be replaced but he was able to put my heat on emergency heating so I could continue to be warm in here.

There was a loud humming noise coming from my heat pump and I wasn't sure what it was. When I went out and looked, the fan wasn't moving. I went online and filed a claim to American Home Shield. The claims process was very simple. I could do it anywhere because I have a cellphone. The contractor that came out from JG Mechanical was polite and very knowledgeable. He gave me a call the night before and told me he'd come out in the morning if that was okay and I agreed. He came out at 8:30. He went around back, took a look at it and evaluated the situation, and told me he needed to replace the fan motor.

I normally submit my claims with American Home Shield by phone, however, the hold times are long. And when I try to do it online, it keeps telling me to call. It takes me through the steps, but I have not been able to use it to submit anything. The website could be a little more user-friendly. I submitted a claim for my washer. Every time it gets through a spin cycle, I would have to go out and stop the cycle and then turn the machine off and shift it over to a spin and rinse cycle for it to drain the water out of the clothes. AHS sent Sears out about two months before because the washer was doing that, but they couldn't find the issue. The issue wouldn't repeat when the guy was there. But after a couple of months, whatever was wrong became evident and it showed up when the technician was there.

So far, I've been pleased with my experience with American Home Shield. Among their contractors, Choice Electric is one that I've dealt with a couple of different times and their technician has been very good. When the compressor of our heat pump went out, he had to replace it. But it was down for about a month and a half because when the compressor was sent, not all of the right parts were sent so we ended up reordering some other parts for it. But other than having to wait for parts to come in, he did a fine job. Besides, the delivery of the parts wasn’t his issue.

We're having problems with our cooktop oven. Submitting a claim with American Home Shield over the phone was very easy. Their response was very timely and the contractor they sent out was very professional, but he wasn’t able to fix it. The unit has to be replaced and that process has been horrible. They said they would replace it and they would give me prices on other appliances and I sent the model numbers. I’ve got an email and phone calls to them and I’ve got nothing back. We’re still sitting with a broken stove. You just can’t get AHS to call you back.

I filed a claim to American Home Shield for a microwave that wasn’t working. Their claims process was really good. They sent out someone to check and let me know that the microwave needed to be replaced because it was a combo machine, and the people that came and installed it were excellent. So far, everything has been working good.

My husband has handled submitting the claims with American Home Shield every time and he seems to think it has been pretty easy. We've never had a problem getting something set up or scheduled. One day, the AC just stopped blowing cool air. It was a super easy fix and the guy who came was great. We also filed a claim about another AC unit inside. We had several people come out and look, but I don't know that the issue was ever totally resolved. We're curious to see how it pans out this summer, whether it's gonna be good or not.

I had two recent claims with American Home Shield. One was for a wine refrigerator. It just had an error message. I submitted my claim online and it took about a week to dispatch the contractor out. The contractor was from Arizona Value Appliance and Repair and they were professional. However, they didn't fix it. It was a Sub-Zero appliance, and I don't think that they were qualified to work on Sub-Zero appliances. The other claim is I have a HVAC unit that's been out since August. I've had three different companies out and probably eight to 10 different service appointments, and it still hasn't been fixed. I don't know if the subcontractors AHS were hiring are incompetent or if it's just an issue with the machine.

Our garage door wouldn’t come down. It would come partway down and go back up. Sometimes, it would come a little further down and then go back up. Sometimes, if I held the button, it might stay down. It was a real nuisance. I called in to submit a claim to American Home Shield. The gentleman that came out from Superior Garage Doors had done some work for us before and we were very pleased with him. He's very personable and professional. He knew exactly what the problem was. My husband said that he replaced the garage door's eyes and worked on some wiring that may have come loose or partially broken.

American Home Shield sent a contractor out here before because I replaced the water heater. Then, it started leaking but it wasn’t the heater itself. It was at the top, some sort of connection that was overflowing and they fixed that. I’ve been with American Home Shield for around a year now and so far it has been worth the money. The people that they've been sending have been very professional, personable and efficient. They called, came and responded. They checked and they answered all of my questions.

A social media rep from AHS contacted me offering a cashout of $900. I hired a technician, completed the AC changeout and emailed her the receipt. Total cost was just over $4k dollars. I was hoping they would cover at least half.

Updated on 03/12/2019: I wrote a negative yet very true review on 3/7. I received a prompt response saying that someone from the social media dept would be in touch. Well that has not happened yet. Just more proof of the poor customer service offered by this company!

This is absurd! This has been going on for almost a year. Faulty contractors will not fix my heat and have it rigged on constantly but will not fix it. My electric bill is $250 and AHS won't get back to me! The first company broke my heater. $200 later with two claims a new contractor comes to “fix” it. And says the motherboard fried again because they did not turn off the rigged heat the first time. Our electric bill is $250 a month and we have a baby on the way! AHS is fraudulent and will not get back to my hundreds of calls and emails. The 2nd contractor is also trying to charge us $500 plus permits with a new system when all they said what was needed was a new part the second time and now all of a sudden it’s a $500 fix!!! I need answers and compensation for my time and money!!! The customer service department refuses to call me.

Our water heater was not giving us a lot of hot water that we barely make it through a full shower before we started getting cold water. It wasn’t working efficiently. It was possible that there might have been a slight leak on the top of it, too. But I didn’t wanna mess with that because there is very severe corrosion on the top pipes where that connection is on top of the water heater, so I called it in with American Home Shield. I did it on a Saturday and I heard something back that Monday. AHS sent Simply Water Heaters who was very informative. They walked me and my wife through things that we needed to do as far as taking care of the new heater and they were prompt as far as getting the old one out and getting the new one in. In about five hours, the service was completed. The whole family makes it through showers with no hiccups now.

Something was wrong with the outlets in about four rooms. The one in the kitchen was blowing out everything that I plugged in. Then I had one that kept resetting my phone. I also had a couple of them that didn’t work. Over the past few months, it had seemed like there was something wrong in each room. It was funny when Clay called me and I was telling him about the complaints. I think he owns the contracting company and he told me I may need holy water because I had so many different things going on in so many different rooms. He was so charming on the phone and was very nice. Then he came out and the response couldn't have been any faster. He and the guy with him were very personable and nice too. I felt comfortable having them in my home. They went right to work and took care of my problems. Everything has been great since then.

The garage door broke, it rolled off the railing. I forgot that I have a home insurance so I called some guys and they fixed the problem. They put it back on the rail and replaced the springs and ripped me off. I spent $1,000. A week later, I had another problem. The garage door wasn't going down. I called those guys back and they said that it was not the work that they did, and that it was something else. And then, it dawned on me, I have insurance. I called American Home Shield and their contractor came over and readjusted the lasers where you walk in front of the thing and it stopped the garage door from opening. Then the problem was resolved.

AHS had the best reviews in terms of what was offered between the different providers and the last thing I wanted to do is to fight my way through repairs if something came up. I got their warranty and so far, everything had been really good. Recently, I had a fan failure on a heat pump and sounded like an engine with a bad connecting rod bearing. It was knocking, thumping and banging, and then it froze up.

Our HVAC unit was not heating and it was only cooling. So, when we increase the thermostat temperature, the hot air was not coming out, it was always the cold air that seemed to be blowing. I originally called the actual equipment manufacturer and somebody came over and said that they could fix it in 10 minutes but they were charging $150 for the labor and then another $150 for the part. I realized I have some warranty so I called American Home Shield. Their claims process was pretty good and seamless. They said it would cost me $75 as opposed to the $300. The only thing was it took 24 to 48 hours for them to get back to us. It was really cold in Dallas at that point and I wanted some heating to happen, but we had to stay without heat for two days before somebody responded back.

My claim with American Home Shield for when my water heater was leaking was a great experience. It was the TP valve. Normally, I call to file a claim but I tried it online this time and I was actually really surprised I got service the same day. Heros Plumbing came out and was professional. They also had the correct parts on the vehicle. They took care of the problem and were in and out. Since then, I don't notice any more leaks.

Our furnace wasn’t working and we didn’t know why. I went to American Home Shield's website and submitted a claim for it. The site was easy to use because the option that we wanted was on there. The technician came out right away and showed up on time. He was polite. He walked me through what happened and then also helped provide maintenance tips to avoid things happening in the future that would make it not work. Everything’s been working well, so far. Our furnace turned back on when it was 50-something degrees in our house, so the repair is definitely beneficial.

I called American Home Shield and filed a claim for a spring on a faucet and check valves. This was my first experience with AHS and submitting the claim was pretty simple. It booked the appointment, and then a guy from STL Plumbing came out. He walked me through the whole process of what the issue was, what I could expect moving forward, and how easy it was if I needed to take care of something.

My dryer was making a loud grinding noise that I couldn’t even turn the dryer on because it was so intense. American Home Shield sent a cool guy but the first thing that he told me was that the warranty doesn’t cover noise. It didn’t make sense. It was a hum and there was something that was causing that noise. So, he took a part out and he sprayed WD-40 on it. I asked him if he would vacuum the dust and he told me that he wouldn’t. No sooner than he left, the same intense noise started, so I called back and he came. He told me that it was the dryer’s pulley and he replaced it and so far, so good. I asked him though why he didn’t just do it in the first place and he told me that they had to do what was left first. That sounded cheap and wasting my time but other than that, he fixed the dryer.

Having American Home Shield's warranty has been very valuable for us. Most recently, both United Contractors and AHS went above and beyond to help us. We had two separate claims and they were both great. Navigating their website was perfect too. AHS has saved us a lot of money in the long run.

My room downstairs had an electrical outage on one of the outlets and a full room upstairs had no electrical power. American Home Shield sent out Bill Richards Electric. Their guy was in our area when I filed the claim and he was notified somehow. He was at my house within an hour of when I filed the claim. He did a great job troubleshooting the issue and he fixed it within an hour. It was just a loose wire but it wasn’t very obvious. Everything else went smoothly.

My microwave's handle had broken off and the vent was open. The door was falling apart too. It was just glued on. After we used it a couple of weeks, it broke and fell off. I called AHS's, got a claim number and paid my $75. Their reps contacted the appliance people and they looked at both appliances. They did great and were very professional. For the oven door that would not close, the contractor replaced the hinge on it which alleviated the problem. While the stove was fixed, the microwave is gonna be replaced. Still, AHS was very prompt in getting us a replacement website and all the value for that. Overall, I had a very good experience with them.

I submitted a claim to American Home Shield for issues with my toilet. The contractor came out here and I was fine with them. However, I have a problem with American Home Shield's new policy change wherein I have to pay $75 before they come out there. For the 14 years I've been with them, I've always paid. They said other people didn’t pay before so now, the people that did pay were responsible for paying upfront, which I do not like because when I call and it’s already paid, I gotta wait two days for them to come out there.

My washing machine wasn’t draining the water and it wasn’t washing the clothes. I called in the claim and American Home Shield sent out AT Appliances. The tech was very nice and he was on time. He said he would be there between 12:00 and 5:00, and he called before he came in to announce where he was on my house. My washing machine is doing fine now.

When I was starting to work with AHS, I specified to the salesman the items that I want to be covered. He told me it was no problem. I also paid extra for my pool system which includes the heater, the pump and the filter. Then my heater wasn't working. I thought it was not a big deal because I knew I have insurance and I was covered.

We keep using American Home Shield. This is my third house with them. I have two houses with them right now, and we’ve had our other house with them. The contractors they've sent were really knowledgeable, really quick, and very nice. They were really good contractors that they sent out. We had a leak underneath our kitchen sink, and it was flooding down through the basement ceiling. It was a mess. I called AHS and they asked me for my deductible, and they sent someone out. They asked me to turn the water off to that area, so the damage won’t get any worse, which is only smart to do, and then the tech came right out and fixed it. He had to replace all of the underneath valves. He changed them from the old style to the new style, so it wouldn’t happen again right away. He cleaned it all up and made sure it was working perfectly before he left, and we haven’t had a problem since.

American Home Shield is very convenient and worthwhile. They offer more for a good price. When we bought the house eight years ago, we got a warranty and stuck with them a couple years, but they didn't cover the HVAC. And so, we switched to American Home Shield, which covered it, and the price was not that much different. Recently, they sent A-US Air Conditioning of Texas for their spring tune-up offer on the HVAC system. I usually do my claims online and then they call, or I get a text, and they're right on the ball. And, usually, the next day, the actual provider will call or text and then let us know they're on their way. All have been great with the service providers.

I submitted a claim to American Home Shield for a leaking drain pipe on my washing machine and their contractor responded very quickly. They were great. We have a hole in the sheetrock and I'm not getting much help from AHS repairing that. I've been trying to communicate with them to have someone come back and patch the sheetrock, and we finally got the ball rolling. Yesterday, I had somebody call me. It sounded like some offshore or some answering service and I can barely understand the person, but he's with AHS. I finally got it through to him that I don't need another plumbing repair, I just need the sheetrock repaired. I'd just like to get the job finished.

My wife put in a claim when the dryer wouldn't operate. I’ve had All-Tech out here several times, and they’re wonderful. The tech who came for the dryer was very polite. He was very efficient and he really knew what he was doing. He's been out here several times on other issues and he's been excellent. I was very pleased with American Home Shield.

Reliable is amazing and I love them. I had a leak from the pressure relief valve on my hot water heater. It was full of water that was getting dumped out onto the side of the house. I logged into American Home Shield's portal, it asked what the category of the repair was, then they did everything automatically. It generated a text messaging service once I submitted the claim that says, “Okay, your claim has been submitted, and we are contracting it out.” Then, AHS sent me another claim with the information of who they contracted with the name of the company and the contact information.

We used American Home Shield recently for our furnace, and the response was quick. The gentleman that came out initially to look at the problem was very professional. I told him the problem, and he looked at the furnace and said something that would take care of the problem. And true enough, they took care of our problem. He said that they would be out within the next week, and they were out within two days with the part and replaced it. So, I'm very happy with that. We also used them about two years ago when our washer and dryer went out. I have nothing to complain about or else we would no longer have them or we'll not be paying them money anymore. We bought this home about three years ago and the party that was selling it had bought the policy and it worked fine for us. And I would recommend AHS to other people.

Since I've been with American Home Shield, which is about 12 years now, they've done excellent work and I've been satisfied. I called when I had an issue with my thermostat and told their rep that I didn't have heat. My thermostat wasn't working right. The rep did the job and the technicians came right by the time they said they're gonna come. They had put a new thermostat again. But I complained that it wasn't working right. It would say one thing but when I took the temperature around the house, it would say another thing. I had to turn it up really high before the heat even started even to work. I never had that problem before.

I recently submitted a claim with American Home Shield for the air conditioner that wasn’t coming on. They sent out Advanced Heating & Air Conditioning and the technicians that came out were professional. They were A-plus, although they are still working on the problem now. It has been going on for about a week now, but it is getting taken care of.

I try to go online when I submit my claims to American Home Shield, but it doesn't work a lot of times. When I don't have my contract number, I should be able to put in my address, but it doesn't, and I don't know why. So I have to wind up calling them. Once I get through and talk to a representative, they are always really nice. And if I have an issue, it gets worked on. Everybody there was really helpful and understanding of the situation that I'm going through. Even though I had to wait for the process, they apologized to me and they really tried to make me feel comfortable with the situation that I was going through.

I used to be with Old Republic and I just kinda fell out of liking American Home Shield and their service so I thought I'd give them a try. Recently, I called in to file a claim because the website was not clear as to what I wanted done. It was very generic. But the customer service I got was very good. AAA Brands Appliance came out and the service was handled fine. The guy didn’t find anything wrong. He checked out the inside and the outside, and he didn’t know why the appliance was not cooling like it was supposed to so he checked everything over and then it was working.

Our experience with American Home Shield has been good. My wife puts in the claims and the only problem she's had was when we first scheduled for the washer to be looked at. The receptionist wasn't that good at customer service and gave us a bit of trouble with scheduling. The rep caught an attitude with my wife. Other than that, everything was handled professionally. The techs came out and took care of the washer.

I like the whole American Home Shield, but it's very often hard to get somebody to come over and at the times that are convenient for the customer. If you work, you're really in trouble because none of these guys work on the weekend. The second thing is that I always seem to need an upgrade, and they say it's not supposed to cost me anything. I pay $70 a month, and then, my issue with the heating still costs me $2,700 out of pocket. So, I'm not happy about that. I had an air handler replaced in September, and that cost me $3,000. It's not complete coverage.

I've had American Home Shield for a long time and I usually got a good response from them when I needed to use them. When my heater was not working, I called late one evening, and the following day they sent somebody from A & R Complete. He was here in good time and went right to work after I explained that the heater would try to kick in but the blower never did put out. He diagnosed it, replaced the main circuit board, and he was done in no time.

I'm pretty happy with American Home Shield. Overall they seem to be professional and pretty organized. Everything ran smoothly. If I reported an issue, they have it addressed in a timely manner. I usually call them to file a claim and it has been a pretty straightforward process. I might be on hold for a couple of minutes. Sometimes I get a person and they file the claim.

My husband submitted a claim to AHS because our shower head broke off from the pipe. The contractor who came out was a really nice guy and he seemed to very much know what he was doing, got it all fixed and it’s working great.

The guy from Performance Heating & Cooling showed up quickly and got our problem fixed. He did it quickly, and we're really happy with it. The unit wasn't heating. So, he had to change out something on it. Prior to the guy coming out, my wife called American Home Shield and reported the issue. We've been with AHS for several years, and they're the one I've heard the most about and had the most experience with other people telling their experiences with them. You should get AHS, too.

I signed up my home and rental properties with American Home Shield after my property manager recommended them. Once, one of my five Nest thermostats at home wasn't getting power from the outlet and the whole area got cold. I put in a space heater there, but it blew up the whole circuit. I filed a claim with American Home Shield for the AC and the contractor called me the next day to schedule an appointment. Four days after that, the tech came. He went to our utility room and he figured out that the power line to the thermostat was loose. However, it took him a while to see exactly where it was loose, which ended up being in the basement. He then fixed the issue within 30 minutes. He was very careful, professional, and it was an overall good experience.

Our ice machine stopped working so, I went online and filed a claim with American Home Shield. That was really easy to do. Then, Major Home Appliance Service then came out and they were pretty solid. They were nice and professional. They checked out what exactly was wrong with the unit and once the part got ordered and shipped, they came right back. I left them to do what they needed to do but at the times that we were there, they would explain to us what they were doing. They didn't have to do that, but it was nice to understand what you own a bit more. Everything worked out and now, we have ice. I'm very satisfied with American Home Shield.

I call American Home Shield to file my claims and they always follow through. The people are thorough and always polite, and they always try to get our problems solved. They schedule the tech to come out and they also schedule deliveries. But I have to do a lot of calling and following up, and the wait time, every time I called was 50 minutes. The wait time is terrible. So, they could have more people answering the phone.

My wife submitted a claim to American Home Shield for an air conditioning unit issue. The unit was hanging. It was frozen and would not turn off. A technician from Controlled Comfort came and he was great. Since the unit was repaired, I was able to save on my electric bill. I have been with American Home Shield for 16 years. It's a good company and I trust them.

I've been waiting since December to get my heating taken care of but until this day, it still has not been resolved. The heat isn't being evenly distributed. There is no heat coming in to my room at all then there's very little heat coming in to my son’s room. So when I filed the claim in, I wasn’t sure if it was the furnace or the ductwork. I just clicked furnace and duct, and American Home Shield sent somebody out. The guy was great and I thought that he was being open and honest with me. He said I needed a new furnace and he repaired the furnace. He also told me that I needed the ductwork done and that he was gonna put it in his notes that the ductwork is mandatory. But I was charged and I had paid $825. Why did I have to pay the $825 if the problem is still not resolved?