American Home Shield Reviews

Our water heater was not making hot water, and it was the fourth time that that's happened since we moved into the house. I called American Home Shield, and it was the third time and they finally sent Sirius out. They were able to correct the issue and they provided us with hot water as had been done previously, but it wasn’t a part that was covered. It was like a shutoff that was optional. It's kinda aftermarket, so they just unplugged it for us and got the water working. So, that was fine and we can make do with that and certainly understand there are things they do and don’t cover. We haven't had any issues with that since.

We called them on Monday night 3/4/19 to fix a water heater that was leaking and destroying our beautiful hardwood flooring. Even in emergencies they tell you plumber won't be out until Friday, 3/8/19 so we without hot water until then. Had to call our own plumber to review it and he shut our water for us. Their plumber came out, looked and said would call AHS to review, then said we needed all this expansion tank and other modifications and the heater. Another plumber reviewed revealed that they were lying to get high charges from us about $1100-$1200. We argued the point with them and they said we could get it fix and they would send us a check. The check turned out being $479.

When the motor on my AC unit went out, I submitted a claim to American Home Shield online. The process to get the claim started was easy. Their contractor called me the next morning and was out of my house an hour later. My son told me that he came in, looked at it, diagnosed the problem, and said that he had to get a part. He went, got the part, came back within two hours and had it fixed. I was very happy with it.

After I submitted a claim for our dishwasher, it took about a week before the first guy came out. The contractor was TrueFix Repair and they first checked then replaced our dishwasher. But the first guy actually thought he could do a repair then it turned out the part that he needed was no longer available so it took about 10 days before they came to replace the dishwasher. They kept me very well-informed though.

We had a little issue with one of our air conditioners and we submitted a claim online to American Home Shield. Getting the claim process started was very easy and I’m totally pleased with the results. The technician who AHS sent out was very knowledgeable, prompt and professional. It was not an easy problem to identify because we had this problem last year and couldn’t resolve it. He was able to resolve it very quickly for us and I was impressed. The performance of the air conditioner has been excellent since the repair and it was what we wanted. We're new customers of AHS and we've had two claims with them. So far, we're very happy with them.

One of my colleagues signed up with American Home Shield a couple months ago, and he told me about it and said it was a good idea. I researched it and the price was pretty affordable. I made a recent claim online and the guy came out, assessed the AC and determined that the system is still relatively good, but he found a small leak on the inside unit in the house. He had to order a part, but he said he had to go through the approval process and submit it to American Home Shield. They’re still working through the repair and I'm waiting to hear back from the vendor on when they're gonna be able to fix it. But the experience has been really good.

We had two toilets that were loose. One was leaking water around the base and not flushing properly. My husband submitted a claim online to AHS and within a couple of days, a contractor came out. The techs who came resolved the problem. So, I'd always recommend AHS to everybody.

We had three separate claims for plumbing, appliances, and electrical fans. The valve broke in the shower. My washing machine and dryer was broken. Then I've got two fans in the house that just stopped working. I submitted a claim through messaging. The guy that had helped me online was great and was able to answer any of my questions. So, everything there went really smoothly. The contractors on the appliances and the plumbing came out to help us within a week. But then on the other one, I've actually struggled with. I had to get a hold of American Home Shield because they came out on the 4th of March but as far as my experience directly with AHS, I would definitely recommend them because it's a tremendous service with a tremendous amount of savings.

When our thermostat wasn’t working anymore, I submitted a claim with American Home Shield online and it was pretty easy. I then received a text response and AHS was able to get a contractor out within three days. The contractor was professional and the work was performed adequately.

American Home Shield has been absolutely excellent. The garbage disposal stopped working, and Adam's On-Time Plumbing came out and said that it was beyond repair. They then replaced it. They had the equipment right on the track and able to do it quickly. The techs were excellent. I submit claims on the phone and the reps have always been very good. I’m fine that they come here as very responsive and does exactly what they said they are going to do. I’ve encouraged my friends and neighbors that they should go with them --- I am an advocate. People should sign up!

My hot water heater broke so I filed my claim on American Home Shield's website and it was very easy to use. I fill out all the information and they text me the information on who's gonna get in touch with me, and then I go from there. RK Plumbing contacted me that same day. Also I'm still waiting for somebody to come out and look at my air conditioning. That was on the same day too. American Home Shield passed it off to somebody else. It was Crispy Air & Heating, and I've never got any feedback or any call from them.

Most of the time, submitting a claim online to American Home Shield has been easy. Their website didn't work once or twice, so I had to call in my claim. Their contractors have been very professional. When I filed a claim when one of the heating units was blowing cold air, AHS sent out A-US Air of Texas and they fixed it. The tech fixed it in just a few minutes.

We're disappointed with American Home Shield's service. The cooktop on our range has been dragged out longer than we anticipated. This is going on a little bit on the third week now. It's supposed to be installed this Friday which will be the week four. I've had to constantly follow up with them, try to get information on it, and there's no communication on their part. The contractors came out and tried to repair it first. We have an old cooktop where they replaced all those with new ones and they didn’t work. They didn’t test them before they left. They came back out and said they can't repair it and that they're gonna have to replace it. It went on for two weeks, not knowing if they had ordered the replacement or if they were gonna try to repair it again.

American Home Shield was part of the purchase of the home and I have been with them for less than a year. I usually go online under the account and submit a request for service with American Home Shield. There is a service charge, then they have their selected contractors and within a couple of days, somebody comes out. The process is really easy. I had a claim with American Home Shield recently for an HVAC repair and Comfort First Heating and Cooling came out. The techs were professional and knowledgeable and they were able to troubleshoot the issues and make recommendations for repair, then they got everything taken care of. They got it fixed on the same day. I am happy with American Home Shield. I’ve only had used them once, but it is nice having the security and peace of mind that I can get stuff fixed.

When I bought my house 6 months ago, somebody suggested that I get American Home Shield so I could get a warranty on all the appliances, and it was a good idea. I used them once when I first moved in 5 months ago. It was for the electric stove. A wire had been disconnected and so they sent a contractor out who fixed it. In a recent experience, Bradley Appliance had to replace a fan in a refrigerator and they were very professional and knowledgeable. The leaking was all plugged up and they did an excellent job. I use email when I submit a claim and the process is very easy. Having American Home Shield is excellent and has been all worthwhile.

Submitting a claim for a water heater with American Home Shield was very easy online. Their website was very friendly. I was given a timeframe of 24 hours to expect contractors but the contractor was actually able to call the morning after, at 10 o’clock, so it was much less than 24 hours. I have tenants living at the property and I was not present when the service was provided but I interacted with the contractor over the phone and he was very pleasant, he explained everything and he arrived at the property right away.

I called in a claim with American Home Shield when a whole room of my house completely lost power. I had a great interaction with the representative and they did excellent as far as in scheduling the service. Electric Plus came out in 2 days and they were on time, friendly, and precise. They actually wound up having to come back a second time because they didn’t fix the problem completely on the first time. There was also no hassle when they came right back out. And now, I’ve already been trying to push American Home Shield on friends and family.

I have a water leak somewhere on my grounds. I submitted a claim to American Home Shield over the phone. The plumber came out the day after. He was excellent, very incisive and covered all bases. He also crawled underneath my pair beam just to make sure that I didn't have any leaks under. The only leak that he found was on the outside spigot. He said it's so small, that for him to blow all the air and everything in there would make it worse. It's one thing he found that he could see unless I want to dig up my front yard and start looking that way. I have a u-shape driveway so that means they will have to break that up and do all that.

American Home Shield sent Core Electric to provide service for the GFI that's kicking out. I did the claim online and the process was not hard. AHS was able to get the contractor out within 24 hours. All we had to do is push the button to reset it.

It was easy to submit a claim to American Home Shield for a clogged toilet. I went online and I was able to select which option I needed as it was listed there specifically. It was super easy. I submitted on a Sunday evening and on the following Monday morning I already had a call from the plumber. Water & Drain Works came out within a couple of hours. The contractor exceeded expectations. He was super polite and he took care of the problem. He walked in just a few minutes, and then he was on his way. Things have been working fine since. Overall, it was an excellent experience.

I've only had the service of American Home Shield for a couple of times and I try not to unless the problem is something that I can’t handle myself. I was very pleased with the service that I got from them. But originally, they told me that the issue wasn't covered. So, I called the plumbing service directly, then they called AHS and found out that it was covered. I’m very grateful for that. So, my experience was better with the plumbing company and I highly recommend this company. They’ve been out here a couple of times. They have always been very professional and caring, and they had the problem solved immediately. As for American Home Shield’s customer service, it was originally not so great but then they stepped up and got everything taken care of.

Calling American Home Shield on the phone to submit claims is straightforward. When our water heater was not working adequately, they sent a very nice gentleman. He was top notch and talked me through the process of the work he did. He was professional, efficient and knew exactly what he was doing. He knew what to look for and diagnosed the problem in less than 15 minutes. He then called AHS to let them know that the issue was a thermostat that had gone bad. He then fixed it and moved on. It was the best experience with a repair person I've ever had.

I’ve had American Home Shield for a long time and my recent experience with them was very good. I had a kitchen faucet replaced. I usually submit claims online and that has been fine. This time, Discount Contractors came out to do the repair. Rene, the technician, was very good and he cleaned up his mess. He would be the only one that I'd wanna come back.

My garbage disposal backed up and clogged up the dishwasher. I tried snaking one of those but it was beyond my knowledge. So, I requested a service from AHS. I did it online which was simpler than doing it over the phone because I didn’t have to deal with a person and I was done with just four clicks. Also, my information was already saved in there, so I just clicked some circles, stopped auto populates, made the payment, and it was a done deal. It was super quick and later, Wright Appliance Service & Repair came out to fix the problem.

Having American Home Shield has been extremely valuable for my property. I had an issue with my washing machine. It was not spinning. Submitting a claim to AHS was easy. I just went online and lodged a service call. They said I would have a response from the contractor within 24 hours. After he responded, he was out within 24 hours. The contractor from TriCountry Services was great. He was efficient, timely, professional. He was in and out of here in about 20 minutes.

American Home Shield is very responsive and we've had really good luck with them. I usually do the online version of the request service and they immediately called and emailed about the company that would get in touch with me. We'd get a call right back quickly and somebody comes out the next day. The first time we had a plumbing issue though, the contractors that they've sent out were sketchy. We had to call them back again not long later because we had the same problem but they never showed up. I called American Home Shield and told them what was going on and they got one of their other contractors to come out very quickly. They handled it very professionally. Recently, AHS sent out Advanced Heating and Air for the yearly maintenance of my air conditioner and the man was very nice. He did everything he was supposed to and he answered all of my questions. He was very professional.

Wet Feet provided a second opinion as to what was going on with my pool. However, American Home Shield said the issue wasn't covered. They're very nice and professional, and very prompt to send someone out. But they don't cover anything. We just had an electrical issue and they tried to tell me because I have too many appliances plugged in, so they wouldn't cover it, which is absolutely not true. They always cite part of your policy. Well, what's the point? I tried to cancel the policy but I've had to sit on hold for so long I was like, "All right, I'm not doing this."

I have been a American Home Shield customer for two years. I recently had a slab leak and American Home shield was prompt in arranging a plumber to come out and evaluate the situation, however; their technician had to come out twice to verify what I already knew was a slab leak. Their technician recommended a re-route of the plumbing and American Home shield declined to cover any portion of the cost. Additionally, the slab leak also led to the discovery that the gate valve for the water shutoff to the house was not closing the valve properly and the main water line had to be shut off. Gate valves are covered, and I had to hire another plumber to come out and complete the repairs because the technician never followed up with me to let me know what American Home shield intended to do.

Do not use this service. They charge you to come out and do a visual look. If they see anything that is wrong they cannot repair it. you have to call and make another service call and pay again lucky the service tech was honest with us and told us that AHS will not cover what they found so do not call them again. They will not till you on the phone they wait until the technician comes out and tells you and then the company tries to give you a insanely high quote to to the repairs.

I sold this house on May 31 2019. I called to cancel this service and got a confirmation number. I keep getting billed. I have now made 5 attempts to close this account without any success. I ended up having to cancel my credit card to stop the billing. This morning I got a past due notice for a service I closed almost a year ago. This is a scam.

After a week of living in my new home, my water heater stopped working. I called AHS to put in a service request and the lady on the phone was nice. I waited a couple of hours and did not hear back from the company to schedule a repair. I called the plumbing service three times and finally got to someone. They can't have someone come out to look at it for another 3 days. That means I'll be out of water for at least four days. I called back to AHS and they forwarded me to a supervisor. I waited on the line for 30 minutes and then they hung up. I called again and waited for another 40 minutes to talk to a supervisor. Once again I was hung up on. I never got to speak to a supervisor. My wife and I have no hot water, and no help. I just want someone to reach out please because we aren't from here and now we feel like there was no point in getting this home warranty.

Horrible service, the staff attempts to diagnose problems over the phone rather than sending a technician to the property. I called to request service for a garage door and I was told the problem was with the "clicker" and was told that the it was not covered. I called a repair company and they informed me that the Springs were broken and needed to be replaced. The cost for that was $275.00 which we paid to get the work done.

I have been with American Home Shield for a couple years. They have continuously denied coverage of claims that I have submitted. For the amount being charged for their monthly fee and service call fee, it's not worth having coverage through this company.

My 6 year old LGB refrigerator was a lemon from the start. No qualified tech in the Phoenix area for the first several years. 3 compressors, ice maker and the electronics built into this appliance made me call AHS after it went out again. AHS sent out an appliance company and it was determined that the refrigerator was non repairable. He said he would report back to AHS and he would get us a new refrigerator. I laughed to myself. Big surprise is that AHS told me to purchase a new refrigerator up to $3000.00. As I was told, I received a $3000.00 ten days later. WOW! I never expected that.

I recently booked my first service appointment through American Home Shield for dryer repair. The first technician walked in and walked out and said he needed to send someone else. The second technician was a no show. Now they are saying another week before they can get someone else out. So we are going on 25 days since I paid $125 service fee through AHS and still no service. After this finally gets fixed, I will be cancelling my account. And to top it off, AHS is nonresponsive, rude and of no help. I will be going with another warranty company.

I open a claim more than 2 month ago and still waiting on the parts to arrive. Very nice on the phone, all they say, "Sorry. We understand your frustration"!!!! But never do anything to solve the problems!!! Going back to my old Warranty co!!!

My late husband had American Home Shield and before we got married, I had it all the time too. I love them. I don’t have any problems whatsoever with anything that has to be done. Their contractors come in and they've been very kind and courteous. They do what has to be done. In my home, the master bedroom bathroom and the regular bathroom are joined together. I told my son that our rug was wet and I didn't know where the water was coming from. We called American Home Shield and told them that we had a leak somewhere. A serviceman came and he said that it was the piping. But he was not going to try to go into it because he didn’t know how big the job was. He said that I have to have someone to come in, check the piping and run pipes into the house. Until they find out exactly what was going on, the serviceman couldn’t do anything at that time because the thing had to be pulled out from the wall.

I filed a plumbing claim with American Home Shield. The repair company came out and loosened up some pipes underneath my sink to make sure that everything was clear. Now, however, there is a drip that wasn't there before the repair was done. I've already reached up under there once and tightened most of the connectors. I’ll connect them and see if I can tighten them up again before I call the company all the way back out for that. But the problem they came out here for was taken care of.

We had a problem underneath our sink. There was a leak coming from the water disposal unit and it had been leaking for a while. I tried to fix it but I couldn’t, and I submitted a claim with American Home Shield through the internet. Their website was very user-friendly and navigating through it was very easy. The communication was excellent.

I went online and submitted a claim with American Home Shield for my central heating. While they are 24/7, you have to wait until the local vendor could get out to your house. I wish that they were able to send out a contractor sooner. But the tech team that I had was great. They were very knowledgeable on what to do and were at my house for less than an hour. The unit has been perfect since and it's no longer cold at 2:00 in the morning.

I had an issue with a dishwasher that had a motor that wouldn't start. I filed a claim over the phone to AHS and their rep worked with me to be able to send someone out to service the appliance. The tech came in two days and everything has been good since.

Our heater wasn't working and the contractor came out. They replaced the propane valve of the heater. We’ve been with American Home Shield just since January but this was our second experience with a claim. I prefer doing it online. It’s handy, faster and seems more convenient. For the most part, the contractors were good. However, I felt like the AC company was trying to upsell me on stuff. They told me they could do the repair and then, they wanted me to get a quote for an entire new AC unit. I told them no. Then, when they came back and did the repair, then they wanted to put me on a surge protector unit which wasn't really necessary. Nevertheless, the service was quick and they did a good job. I don't have a problem with the actual service that they did.

The air conditioning at the home that we purchased was supposedly serviced. But when we arrived, we couldn't get the air conditioning to work. I called American Home Shield and their reps were very good and helpful. I was given an expectation of when I should hear from a contractor and when I might expect them to arrive. Since I was calling on a Friday, I was told there may be a delay because of the weekend and depending on what was going on. But everybody responded very quickly. The technician came right away because it was a really hot time in Florida. He said that he was gonna be coming over at a certain time and he'd give me a heads up that he was coming. He came at the set time. We're in a gated community so a notification had to made in advance to let the technician in the gate.

My experience in submitting claims through American Home Shield has been prompt and great so far. Whenever I submit a claim to them, I do it online. It's easier. When my dryer wasn’t heating last month, Donaway Service Company came out for it. They have been very pleasant and helpful. They called me prior to going down. They had to get parts and had the repair done two days later. They did a great work and the dryer is working fine. Just this past week, we had AHS to get our water heater fixed. They told me it was fixed, by a different contractor, but I haven’t been back to see if it was.

Our outlet has stopped working after we had rain. They were in the kitchen, so I had to move my toaster oven to another plug. I submitted the claim with American Home Shield online and the website was very user-friendly and very easy to use. When I first submitted the request, it said that somebody would call me within 24 hours. I submitted the claim in the evening and by the next morning, I already got a call from the company to schedule an appointment for me.They came out that same week. The contractor was very professional, friendly, and knowledgeable. He answered all my questions. The repair made a big difference and everything has been great since then.

My toilet was leaking and I needed a garbage disposal unit replaced. I normally submitted claims with American Home Shield online, but I had to call to reschedule. The process of filing claims with them has been fairly easy. Once I filed the claim, the contractor, Sun Kings Plumbers, came out within 24 hours. The plumber was nice and did what he needed to do. He did the work and it didn’t take a long time. But the contractor is coming back to reset the toilet. They had to replace the toilet and that was something outside of AHS's coverage because AHS doesn’t cover cracked paint.

I made a claim to American Home Shield over the phone for a water heater leak and everything was fine. Once the contractors came in, it was great. However, it took me a long time to talk to somebody. Also, the people that they have working for them speak very little English. I’m 80 years old, I can’t hear too well and I was having a difficult time understanding what they were telling me. When I asked some questions, I had to tell them to repeat slowly. Also, I'm not happy because I didn’t understand that AHS just takes care of the washer, dryer and other minimum things. I had some water damage and at this point, they're not covering it.

My lights were dimming and then they would come on bright. At one point in time, they were flashy. When I turn on any appliance especially any appliance as little as a toaster or the washing machine, it would dim and then come back on bright or it would flash. Filing a claim with American Home Shield for the issue was very easy. They have various entry points. I can use the mobile app or online or I can talk to a live person. I prefer to talk to a live person but for this specific call with the lights, I went online because I was not sure whether the electrical work that was required for my home was covered. I needed a lot more definition of what was covered in that electrical system.

I had a breaker box that would trip with the washer and dryer. I made the claim online and someone from American Home Shield called me within 24 hours, and then the tech was out here within two days. He was in and out super fast and solved the problem faster than I expected. Having AHS definitely came in handy.

My oven door was not closing properly and I started to submit a claim with American Home Shield online for that, but I ended up having to call for other reasons. Everything with the claim process was easy-peasy, and the rep could answer greatly to all questions. The contractor from Limelite was great. We highly recommend them. They ordered hinges and replaced the hinges, and I'm all good. I'm just wondering that when I called American Home Shield, they said my account number was different.

I've called in claims before but I've done it online as well, and American Home Shield seems pretty responsive either case. Generally, the contractors have been pretty good too. This is down in South Hill, so people are nice here. A garbage disposal recently went bad and the techs came out, assessed it and then replaced it.

The heater on my rental property wasn't working and after easily filing a claim with American Home Shield, they immediately confirmed who the contractor was and gave me the number. I then called the contractor and they got to the property that afternoon. They addressed everything and they were very informative on the steps. However, the time it takes for the repair company to come out depends on what the issue is and when it's happening. If the issue was about the AC during summer, the repair company will have taken a couple of weeks to arrive. Anyway, the contractor that did the heating unit went above and beyond and I was impressed with their professionalism. It was fantastic.

When I didn’t have any electricity down in part of my basement, I filed a claim to American Home Shield. I normally put in a service request online and it was easy for me. Their contractor, Queen Electric, came out the following business day. Their technician did an excellent job. He found what the problem was and took care of it. He was only here a couple of hours. Everything he needed to do, he had it with him and was able to fix it then and there.

I went online and let American Home Shield know what happened with my dryer and they got somebody here. The process was simple and easy. I had to wait for parts and it took about two weeks. Then, one of the parts that the contractor replaced broke again 10 days after fixing it, so I contacted AHS online again. They helped me out almost immediately. The contractor came and looked at it but they didn’t give a time frame. I don’t have the part right now and I don't have a dryer right now as well. Nevertheless, AHS has been great.

I've been with American Home Shield for two years and I've had a couple of calls from other companies wherein I told them I’m happy with American Home Shield. I've been submitting claims over the phone and their reps have been great until it came down to the garage door opener. They had a guy come out and he was here for five minutes. He checked the garage door opener out and he said he couldn't guarantee anything but he'd see what he could do for me when he got back to the shop. AHS would not replace it and I was on my own. It was frustrating.

I've had American Home Shield warranty for about 4 months now and I already filed my first claim. The process was easy and they connected me with a plumber. They scheduled an appointment and someone from All American Plumbing came out within 4 days. He was really polite and he took care of my toilet that wouldn’t flush. Everything’s good and I had an excellent experience.

I host a television show on real estate and American Home Shield used to be a great sponsor with us. We wanna get people buying homes a home protection plan whether or not they pay for it or we pay for it. I have nine properties myself and I've been using American Home Shield for 30 years. When the heater in one of my properties was going on and off, American Home Shield sent a guy who was really good. Sometimes, the vendors that American Home Shield have are not as good. But this guy was really thoughtful in figuring out what was going on. He had to come back about three times because there was a split wire that was shorting out that was really hard to find, but he traced the whole thing. He did a thorough job and my tenant is very happy now.

Our realtor told us that American Home Shield was the best option when it comes to home warranty. My mom also had them continuously since she bought her home over 20 years ago. So we got a policy from them as well. One thing I would like them to do is have an easier way to clarify the difference between what’s covered and what's not. Some of the things that the techs have told us that were needed to be done, AHS has told us were not covered. They would even send us the clause where it states that.

I submitted a claim online due to a small leak in one of the taps and American Home Shield sent out Grade A Plumbing. The guy was here within four hours. He saw the problem and showed me that aside from the leak I had seen in the front, there were also leaks on both the sides and even in the wall. It was a small dripping leak and our biggest concern was that it was wasting water on a daily basis. Initially, I thought it would get corrected by itself as certain things do, but it did not happen. We waited for three days until we realized that the drip was a concern enough to be rectified. It could have been a major expense if it wasn't identified. The guy fixed it within a few minutes and he was gone. I have been using that shower after that and it seems completely fixed.

We had a problem with our cooktops. I emailed American Home Shield for my claim and it was easy. It's standard nowadays, but sometimes, it's very hard to explain in the email what's going on. If somebody places a claim, they should make sure some human calls them and they understand. Nevertheless, the contractor was good. The actual problem was the breaker, so they replaced the main breaker but then, they said that the stoves are not repairable. I was told that if I didn't choose the one they have, I should buy my own. I bought my own stove, sent the receipt and AHS refunded me around $400.

Called American Shield this morning for a repair and within 2 hours a repairman was here to fix the problem (gas furnace). It was a faulty circuit board. If I hadn't had this contract, it would have cost $800! Thanks for great service!

I was having air conditioner and heater issues and so I went online and filed a claim with American Home Shield. That process wasn't difficult at all and I received a response the next day. It was awesome. The tech who then came was really good. He took his time to talk to me and explained everything. I was impressed by his knowledge of what was going on. Since the repair, the unit has been working great. I would definitely recommend American Home Shield. Everybody needs to get a warranty from them. It's good to have, especially if you're a single woman.

American Home Shield sends out some of the worst rated companies in the area and this becomes a nightmare. When my air went out in the summer with temps averaging 98 degrees, they send a company that did a terrible job. They ordered the wrong part, then almost two weeks later, they sent two kids that look like they were in high school, the repair had to be redone. When my tankless hot water heater broke they sent out someone who didn't know how to fix. I had to contact them and request another company. Needless to say was out of hot water for close to a three weeks.

When submitting claims to American Home Shield, I do it online, mostly and sometimes, through a phone call. Navigating through their website is very easy. The customer service is great too and the technicians have been very professional. I had a claim regarding a leak under the sink and I'm assuming the issue got fixed ‘cause I haven’t gotten another phone call.

I have been with American Home Shield for four years now. Recently I got a heating issue. It was getting too hot and it was running constantly when the heat wasn’t on. AHS sent someone from Ray's Heating out for me. The guy said that some kind of element sticking together that was bad. Once the heat goes off, it was supposed to come apart, which it wouldn't do and it wasn’t telling the thermostat to cool it off. The only thing for me about AHS is just the waiting. I have to stay on the phone for 45 minutes when I am at work trying to call it in.

The furnace stopped working so we called American Home Shield to file a claim. It was over the weekend, so there wasn’t anybody that could come and get it fixed. The places aren’t open on the weekends so that was a bit of a letdown. It was easy to do the claim which could be done online or through call and text. It was disappointing though that it was wintertime and we had no heat for a whole weekend. Luckily, it was a warmer weekend when it happened. It's hard though to have children and get them ready for school when it's really cold in the house. But by Monday, somebody came and fixed it and got it running.

One evening, we discovered that the AC unit wasn’t cooling and it was blowing warm air. We submitted a claim with American Home Shield. The contractor, A-US Air Conditioning of Texas, came out. It wasn’t even 15 minutes from the time that the technician got here until the time he was done. He had the part on his truck, he went outside, He diagnosed the issue relatively quickly. Then he went out and had the part on his truck, and he replaced it. So, there was no wait there and it was the fastest repair of any kind that I’ve had.

I'm a realtor and I always recommend American Home Shield because I have them and I use them and they’ve always been really good. I have them for eight years now and recently, I submitted a claim for an AC tune-up where they sent out Anthem Mechanical Palm Springs. This one went a little bit quicker than my other claims, which was nice, but maybe it was because it was not 120 degrees out yet, so they weren’t that busy. I called on a Friday and the rep I talked to told me that they could have somebody here on Monday. Then on Monday morning, she called and said that a technician called in sick, so they needed to reschedule. But it was no big deal. The tech was here on Tuesday and he was very professional and on time.

My experience with American Home Shield for a water heater claim was good. The heater was replaced and it's great. My interaction with their rep was good, too. But I wanna know how much the insurance is paying and how much the contractor is paid. I have not asked anybody, but if I get a report like that, I’ll be happier.

I used to have American Home Shield some years ago and they underwent some changes because they seem to be a little bit different than when I had it before. When I submit claims to them, I usually try to do it on the website, but the website is wonky and it won’t change the page so I was sitting there waiting to get the right category. I ended up calling them the latest time. Their customer service reps are professional.

Our garage door wouldn't close without being held down. My wife filed a claim online with American Home Shield and she was contacted within 24-48 hours. Someone from Flash Garage Door Services then came out. The garage door was having a laser trip that wasn’t aligned, and so he adjusted it really quickly. The overall experience was good and the door is working fine now. However, we haven't been able to get a door connector to work on it. There's something wrong with the unit, but since we don't wanna submit another claim and pay another service fee, we haven't contacted American Home Shield yet. Still, we like American Home Shield. If things go bad, it's cheaper than having to pay for it normally. I've also referred them to other people in the past.

It’s relatively simple to do claims with AHS. I submit the claim and then the contractor contacts me later that day. The contractors are knowledgeable and they do the job. The rates are high though. The AHS service fee and the monthly rate went up without any notice. Also, it would be excellent if they have a better variety of contractors available. In the past, I had contractors that I didn’t particularly care for but I was stuck with them anyway. Also, we work to be able to afford the service but I had to adjust my schedule around it. If they have more contractors, I wouldn’t have to adjust my schedule. I got friends that also have AHS and we’ve had it for a really long time. We had it at this house and we still got it at our other house and that seemed to be the same thing. I basically have to take off for my appointment because they don’t have enough contractors to work around the schedule.

Our electrical heater was not working and there weren’t many parts. Submitting an online with American Home Shield is simple but in their website, it’s hard to figure out what you owe on your account. They also use people that are so busy that it takes forever for them to come out. It took a week for the contractors to come. They answer back, but they’re pretty booked out. I turned the claim in on January 25th, but we’re still working on it. They can’t seem to find the problem. I put a new heater in and now that they put the covers back on, it’s doing the same thing it did when we had the old heater. It just wouldn’t turn on, and then when it did turn on, it would turn off after it reached a certain temperature.

The refrigerator was not working and was making noise. We contacted the American Home Shield and submitting the claim online was very easy. The next day we got the appointment. The contractor was excellent. They checked the refrigerator and described the process very well. They ordered a part and mentioned that it was gonna take a number of days. We got whatever we were expecting and the refrigerator has been working fine since the repair. I tell others that they should take AHS' service. We’ve been members of AHS for a long time. They've been helpful and we've had a good experience every time. Plus, it’s easy to get assistance whenever we need it.

When the washer and dryer had gone bad, I couldn’t wash and dry my choices of what I wanted to wear and my gym clothes. My daughter couldn’t wash her dance clothes too. Then it also costs a little more money to go out because we have to go wash and dry. American Home Shield sent Tri City Appliance and diagnosed what was wrong. They were very friendly but didn’t fix it. American Home Shield had to replace both the washer and dryer. The rep gave me the option of choosing one on my own but then they chose one for me. I wish I had chosen though because I do not like the washer now. I’m not satisfied with it.

I've had American Home Shield since July and their online process is very easy. The contractors come out and fix what I need fixed once I make a claim. It's mainly been Cabot for my heating, but they've been good.

My property in Vegas is a rental and the tenant ordered two services from American Home Shield. I paid the service fee of $75 for the garage door and he paid for the AC but his credit card didn’t go through. Not knowing that he had to pay for a service fee, I thought that my payment bounced. So, I called the billing department and the billing confused me. I didn’t know that there were two different service fees they were talking about. The rep couldn’t explain it to me on the phone. I knew that he wasn’t speaking English and he wasn’t listening.

The fan of the AC was making some noise outside. I filed a claim with American Home Shield over the phone and the rep who answered was very professional. They sent out Texas Air right the next day. The technician was a very nice guy. He took care of his job and was very professional. They fixed it the first time and the work they did was great. The claim was handled really good and everything went well. And I already recommended AHS to my sister too.

I had a bearing problem on the pool motor and American Home Shield handled my claim for it exceedingly well. Backyard Pools came out and fixed it in a timely fashion, and it’s now working very well. I also had a claim for the air conditioner that went out and the contractor who came out to fix it did a great job. I request service online and the website navigation is easy. I used to be bombarded by American Home Shield on email and I have a friend who works for them. My friend recommended them and I've had American Home Shield warranty for a year now. So far, my experience is good.

I've had two claims with American Home Shield, so far. I've put in a heating claim when I was having issues with my thermostat and another one for a ductwork. The ductwork was more of a foundation issue, the way the house was built. The contractor didn't sound too optimistic that American Home Shield will pay for anything but I'm still waiting to hear from AHS. The first call that I made was because I had a leak in my basement. And for whatever reason, they said AHS didn't cover that either. Nevertheless, the contractors that came out were fine.

After my furnace completely shut off on me, I called American Home Shield. After 30 minutes, I got a call from the company that was coming out to take a look at my issue. Then, after an hour, they were already out here getting everything going. I was surprised at how fast everything went. I also had an amazing interaction with the tech. As a first-time homeowner, there are things that I'm still learning and he gave me some advice as far as maintenance and where to turn to help avoid further issues. Since the repair, I haven't had any issues with the furnace. Overall, the experience I had was absolutely phenomenal.

Our heater wasn’t turning on in our house. I tried lighting the pilot and it would light, but then when the heater gets turned on, it just would never turn on. So, I called American Home Shield. Their contractor came and quickly fixed the problem and get us on the road. AHS's claims process was easy. I did have another claim that I did earlier and I had to call in, and that took a little longer. I was on hold for quite a while. But beyond that, it wasn’t a big deal. Their reps were very informed and helpful. And the techs that they've sent out were really helpful. The experience was great. I'm very impressed with AHS. For three months that I've been with them, they've been really good.

My refrigerator water line for some reason the water isn't there, so I called AHS on 03-14-2019 for repair and they sent me a plumber who stated I need to run new water line due to the actual water line being too long. AHS stated under my contract agreement C-3-c does not cover modifications, but my contract didn't say that, instead it says:

DO NOT PURCHASE THIS HOME "WARRANTY"! I had an emergency - Septic backup on a Saturday - I put a claim in and was told 24 hours until I could get a call. They gave me the name (I submitted claim online) and Googled the plumbing company --- never heard of, no websites, no reviews, no basis that this was a real company. The company never called. Mind you - this is a septic back up - an emergency situation. My family was without water. I called a local major company to come out. I ended up having to replace a septic pump. Again, put a claim in, a different service and got the same, no-name plumbing company out of Detroit with no online presence. Seemed sketchy. So I waited for a call, no call. I again had a major local company come in and fix my septic pump.

My dishwasher keeps breaking every time for the same problem. Every time a service request is done a band aid is placed on the dishwasher. It works for a few months and it break again the same problem. At what time will they decide to replace. I am tired of paying these 100.00. I could have purchased a brand new washer with all the money I have spent for the same repairs. Then when I was asked to speak to a supervisor I was placed on hold for over an hour by the CSR.

Stay away from this home warranty company. Their agents are extremely well trained and are experts at wiggling out of paying for repairs that are and should be covered under warranty. One agent said “Even the though the contract says it is covered, we are not going to pay for it?” And when asked why, the agent answer “That’s what the back office decided”... Horrible. Put me on hold multiple times, made me wait for over 45 mins only give this answer.

Updated on 05/28/2019: I thought after writing my second review about the ongoing issues with this company there was finally a solution! Well that turned out to be more of the same runaround. In the beginning of April I spoke to someone and that person told me "we talked to last company, sent out to look at your stove and we’re replacing it and you have two options. Pick one of the stoves on the list they sent to me or find your own and we’ll send a check for $1200 the cost determined for the stove of no use". Well I go out and purchase one. Notified them that I’ve purchased a stove within that amount and have be waiting on the check for almost two months.

I have been with AHS for around a year. My first experience with them was actually not too bad except I had to stay on them to replace my microwave. My second experience was a nightmare and I have pictures to prove it. My hot water heater was not heating well so they sent a company that was rated 1.5 stars which I understand happens sometimes. So I was being patient and watched his work. He then proceeded, without draining the water heater which everyone should know to do, he decided to open it up.

You do not deserve a full one star. I have Called 6 times for 5 days. Absolutely ridiculous. Spoke with supervisor Jom. Constantly put on hold for 15-20 mins. Was given names of companies that don’t exist when I searched them and when I call the number for them it was not a company. Worst experience. Total scam!

So over the summer, our air compressor was not working properly and living in AZ, the heat is unbearable. It took over 3 weeks for them to solve the issue, and not only that but they did not install the new air compressor properly so, then when winter arrived our heat pumper did not work due to their mistake. When the contractor who came to fix the heater analyzed that the heater was not working because the compressor was installed improperly. The contractor said he will refund the service because he was not able to fix anything. We called again for another contractor to come out for a follow up on our heat pump, and no one has yet to fix it and our service payment was not refunded and it has been OVER A MONTH. Customer service seemed incompetent as well.

We've had our furnace serviced before and then again recently, we had a claim for it with a different reason. I went through the online process and it was very simple. American Home Shield sent Value Heating who I already know 'cause they’ve worked on both of my properties before. They're good guys and they work really well. We explained the problem to them when they came out, and they fixed it. The furnace has been okay since the repair and I've no complaints.

My recent claim with American Home Shield was having my septic tank pumped. I submitted my claim online. AHS sent Marshall Septic and the tech said that my septic tank needed to be pumped and they were gonna send someone else, but it took a while. I called AHS to find out if they found anyone. They told me to give them a little more time to try to find somebody, and if they didn't, I could go on and find somebody else and then they would reimburse me. The guy from Marshall called and told me I had to pay upfront but AHS told me not to. I started to call Marshall back and told them that I won't pay the tech upfront and if he had a problem we can call AHS. The guy said it was okay and it there was no problem.

American Home Shield's service is very fast. My property is rented out, and normally, I leave my renter’s phone number and name. So, I’m not at the home for the problem fixing. They are charged by my renter. But I place all the orders on the website, and normally, I will receive a phone call within one hour once I have placed my order. The website is very easy to use. It's very convenient. Having the warranty on my property is important for the price. But next year, it will be a little bit expensive for me. It should be increased from 500 per year to $65 per month. Other than that, I've had a very good experience and I'm very satisfied.

I’ve filed multiple claims at American Home Shield over the phone and they narrowed it down. I had plumbing issues where the toilet performance was an old style from the late 80's, and I simply replaced the toilets. The only drawback was that their hold time was enormous. I was on hold for 25 minutes and that was the painful part, especially when I was trying to find contractors. Callbacks are good but sometimes the contractors are limited. Recently, two were not available. I already had two guys out, but they were not resolving the issues. I had to get the company to stretch a little bit and find somebody else. But the contractors were great and very nice. They came in the next day, showed up with the equipment and did the work fine.

My refrigerator water dispenser broke and AHS sent Jones Family. They were really professional guys so nothing against them. They were trying to fix it then American Home Shield offered me to take $64 and call anybody, buy the part for the dispenser and fix it. I told them how this is impossible. Some won't even come. For the part that is like 300 dollars to come and then AHS is offering a $64, it's just like I'm buying a toy from them so I was very unsatisfied. Then they ordered my part which I had to wait three weeks.

I had a microwave that wasn’t working and American Home Shield's rep took care of business when they needed to. The contractor came out in about two days, but couldn’t do anything for me as far as the work. He sent the work order to AHS and they sent the item to me about a week later. It has to be installed and I'm waiting on the contractor to arrive today.

I made a claim over the phone to American Home Shield when my central air unit wasn't blowing hot or cool air, and we had some issues with the processing of the claim. There were four options but it didn't cover my specific product, and the recording said to push. They ended up deducting my deductible out of my bank account two times. It was my fault though, and the rep straightened it out eventually. In addition, I was talking to somebody I didn't understand. She was a foreigner and I had issues understanding her. But as far as the technician, he was great. I called him and he was out here within an hour. What shocked me was he came all the way from Rolla. He was on it and he knew what he was doing. Since the repair, I've had no issues whatsoever.

American Home Shield was recommended to me by a friend that I work with. I trust her judgment and know that she would not pay for a service that is not worth it or that will do a bad job so I was very upset when I had bad experiences. I almost left AHS. I'm very upset and frustrated with my heating problem. I submitted the claim over the phone. The lady I spoke with who scheduled the claim was wonderful. The claim started in October, then I called back in January because I came home and the system was completely off. The person that came out was a kid. He tried to rig things, separate things and do whatever he did with the fuses. Then he said that the heating should work.

I was having issues with my stove. I submitted a claim with American Home Shield over the phone. The response that I received from the rep was fine. They were always courteous, understanding, and apologetic. The contractor would've been out in about two days, but he ended up canceling because the stove started working fine.

My water heater quit giving hot water so I submitted a claim to AHS and the process was fast. I was not happy at first because we had been out of water for a while and they were gonna make me wait another week so I got a little upset. My wife needed the hot water so we had to warm up the water on the stove and wash dishes, etc. But the contractor contacted me and said he’d be here the next day. We were out of water over the weekend and the guy showed up, replaced my water heater, and we’re done. He did a great job. It was an excellent experience.

I opened a claim online with American Home Shield for my oven and the process was quick. However, the contractor took too long to fix it. I went through Thanksgiving, Christmas, and New Year without my oven. The guy who worked on it has great demeanor and work ethic but when he troubleshot initially, he didn't troubleshoot the right part. And he ordered the wrong parts. I just got the oven fixed a couple of weeks ago. My daughter used it this weekend to bake and they were happy. I live in a house with a bunch of women and they need to have their appliances. If they don't have their appliances, it's not for a good, happy house.

I just purchased a house and I wanted new keys. I requested for a claim with American Home Shield online and about 15 minutes later, Pop-A-Lock called. Ten minutes later, their guy was here and he was great. He came, explained everything that had to be done, gave me a couple of different options based on what I wanted to be done, and did the work. He did a really good job. It was really simple and very easy.

The American Home Shield representatives knew what they were talking about when I called in claims. We had good, quick and to the point interactions. The contractors also called me right away. When the faucet was not turned correctly, somebody came for it. It was leaking and the guy fixed it. Having the repair done helped. Then I also had an air conditioner issue where United Air Temp came. Overall, whoever AHS sent had been excellent.

The heater failed and I submitted a claim with American Home Shield. I did it online and it was super easy although we had to wait a couple of days. I made the call on a Wednesday and the techs were here on Friday. The repair couldn't be better and everything has been operating perfectly. AHS should stick with the contractor that they used. The guy did a phenomenal job.

I called American Home Shield to submit a claim when the belt of my washing machine had come off. The first time the technician from TrueVine Appliance came, he put the belt back on and it lasted for almost a month. Then, the belt came back off again so I had to call for them to come the second time for the same issue. A second technician came and noticed that it looked like the belt might’ve had some weak spots or some grooves in it. He replaced the belt and since then, it has been doing fine. Also, the interactions I had with their technicians had been great.

Every time I call to place a service order I end up spending over an hour on the phone. They always say the things I am calling is not covered by them even though they fixed it few months ago. The people who are answering the call are like robots. They do not hear a thing you tell me. They just keep on reading. This is a waste of money to get. I paid over $800 for year and is nothing but frustration. I will never renew it with them ever again.

I called this company on February 5, 2019 to cancel my policy and was told it would be cancelled but that someone from their company would have to call me to verify the cancellation. I was also told there would be no more payments and indeed the debit to my bank account stopped. I never received a phone call from anyone at AHS. In early March I received a past-due notice from the company that I owed the February and March payments. I called their customer service again and was told my policy was marked for cancellation on 2/5/19 but that it had not been successfully cancelled and wouldn't be until someone from their company called me to confirm. This is March 19, 2019 and I've received no phone call nor any message from anyone at AHS.

I have been without a washing machine since February 23, 2019. AHS sent out two different repair companies, neither of which could do the repairs, the parts were no longer available. The last repair company told me that the AHS rep on the phone said they would be replacing my washer. This was on Saturday, March 16, 2019 and I'm still waiting to be contacted to see how to go about getting a new washer. I tried to call yesterday to talk to someone but the wait on the phone was over 45 minutes. I was unable to wait 45 minutes on the phone and wasn't given the option of having them call me back after the initial greeting. By the time I was able to call back, their service center was closed for the day. I am currently waiting on a call back from them to complete my service call. According to the website, it indicates my call has been completed, and it has not.

I do want everyone to know that this company is the worst. The technician they sent out from United Air Temp told me right off the bat that it would be better to replace my system and it would cost me 8k. He said AHS would never approve it. I called AHS several times, getting hung up on. I cancelled my warranty with them based on this experience. Being they never fixed the issue, it should have been covered by the warranty regardless until the issue was resolved. They said it was no longer covered since I terminated the policy. I paid for it through until they closed the ticket, marking it as completed.

It's a scam, buyer beware! I have called on 2 appliances and no repairs have been made nor has a repairman called to make an appointment. This service is not legitimate. It is a scam. I paid too much money for the insurance and nothing has been fixed. The customer service rep just keeps saying someone will call me. Hasn't happened yet. I will be filing for all premiums reimbursed.

The company that they got to come fix my washing machine and dryer sucks. They told me washing machine was fixed, and the washing machine is still bringing the same sound it was before. The worker knocked the block for the vent out. I called American Home Shield and got transferred almost 7 different times. When asked to speak to a manager they hung up on me.

I’m in a condominium complex and I’m in a lower unit. So, my dryer vent attaches to a ceiling pipe that’s coming out. The tech who came had to put a new heating element in my dryer because my dryer wasn’t drying. The unit was moved, the tech put it back, and everything was fine. However, the dryer vent became unattached to its ceiling pipe. My son-in-law came and he tried to fix it as best he could but then I thought I would just call American Home Shield and hopefully, they could take care of it.

I’ve had American Home Shield for about 24 years and I got it on two homes. My homeowners insurance guy introduced me to it and I’ve always found it to be a good deal. Sometimes, they would rule based on underwriting on what they approve so you have to get involved and talk to them a bit. They’re very mechanical and they go through a flowchart, but a flowchart doesn’t explain everything so you have to work with them to help them understand. Sometimes, I spend too much time on the phone with them trying to get stuff taken care of and it’s hard to get a live person, but they’re getting better. They’re also confused about their own policies sometimes, but overall, they've come through. I recommend them to other people all the time.

I wasn’t getting any heat with the air conditioner and it was making a lot of noise. I submitted a claim online to American Home Shield. Trying to call them was impossible. I couldn't get through. It was a waste of time even trying to call them, so I was basically forced to go online to get it done. Their response time was great nonetheless. The contractor that came out was a real good guy. He had everything taken apart and then diagnosed the problem, and it was done. However, AHS took almost a week to get the compressor that was needed. The contractor had one but AHS wouldn’t let him use his parts so he had to order it from AHS, which I wasn’t too thrilled about.

We bought a new house and got an American Home Shield warranty. We made a claim when our dryer stopped heating and our oven did not work. I submitted it via the website and navigating through it was pretty easy. Josh’s Appliance Repair came out to look at our dryer and range. So far, the range is fixed, but the oven is not repaired yet. They had to find the part. They have brought a part out, but that part wasn't what they needed. Now, I'm waiting for another part.

The washing machine didn't work and was making a horrible noise, so I filed a claim with American Home Shield. I can file a claim with them very easily. I'm used to using AHS whenever I need them which is not frequent. But in this case, the claim got messed up. Somehow, the initial company that came out didn't have the service call down as a request coming from AHS. Instead, they had it down as a personal request so they were gonna charge me. So, we waited to try to get the matter sorted out with their calling AHS, but they never could so they went away.

I do my claims with AHS online, but the latest time, I called a claim in for my hot water heater that went out. It was after hours and I did the prompt. The people that they referred to be in the home took a week to get me on the schedule that they'd get out to my house to even look at it. And then it took them almost another week to get everything. They got everything ordered that night through AHS. But the total time from when I called to when I got hot water was close to about 12 and a half days and it was also winter time. So, that kinda sucked. But I'm sure everybody was busy and the contractors were great. I've had AHS for three and a half years and I haven't had any issues. They could lower down my initial fee for sending somebody out, but other than that, all my experiences were good. I've called and I get the responses through American Home Shield. They've done exactly what I would hope.

I am concerned about the drains in my kitchen sink. It will be the third time that I had somebody out and they have been doing the very same thing. The contractor was very nice. They put some stuff, drain opens up and works fine as long as they are here. But the problem is it backs up. It's a double sink, and when I open one side of the sink to let the water out, the dirty water comes back up on the other side. I'm going to find somebody else because I'm just tired of the same thing and there’s a charge each time they come here. Nevertheless, I'd recommend AHS, and I've recommended them not a long ago to my grandchild.

I have been with American Home Shield for 15 years. When I submit a claim, I do it over the phone. And while their customer service is very good, they could have better English speaking people that you can talk to. I have bad hearing and when I speak to somebody that speaks broken English, I can't understand what they're saying sometimes. Other than that, I've been very pleased with the technicians they've sent out. Most recently, I had an appliance issue and the tech from Allstar Appliance came and gave great information. Another guy diagnosed it being a rubber boot. But then, he realized that it was the tub. It got broken and it has to be replaced. He told me how much he estimated it would cost to repair it, considering what it would cost to have a new one. Allstar Appliance sent the information back to American Home Shield and they honored my request to replace it.

I had to get a dishwasher fixed through American Home Shield. Everything was good and the dishwasher has been working since the repair. I would recommend them.

My faucet was broken in the bathroom and I needed a new one. I submitted a claim with American Home Shield and I did it over the phone. The interaction I had with the rep was fine and the contractor that came out explained things to me. I bought a new faucet and he put it in, and it has been fine.

My pool heater stopped working and I had my grandkids coming down for spring break. When I cranked it up, it would start up and then shut off. It was covered by American Home Shield and I submitted a claim with them over the phone. The contractor came up pretty quickly. He seemed to be good, but he didn't 100% fixed it. He put a Band-Aid on it and it went out again. He came back out. But it's still not 100% working right. I'm traveling right now so when I get back home, I may be able to spend a little bit more time in getting it to work right or call AHS if I need somebody else to come out. Other than that, I would recommend American Home Shield.

When my garbage disposal wasn’t working properly, I went online to file a claim with AHS. It was pretty easy to do, but it took about a week for the tech to come because I had conflicting things going on and every time he was able to get to me, I wasn’t able to be at home. But he continued to work with me until I was able to actually meet up with him to get it fixed. He was able to get it fixed in the one visit, and everything’s working fine since. The tech has helped me before when I had a water heater issue and he’s very knowledgeable and professional. And I’m very satisfied with American Home Shield.

The AC was not giving any heat as well as AC when I turned it up to the appropriate temperature. I went online to submit a claim to American Home Shield and checked out the boxes. The website had very easy steps and it was not complicated at all. It took a day or two to get the contractor out and when he arrived, he was very polite and respectful. He came in, let me know what he was doing and what proper steps I needed to take. He went through what I needed and how long it would take for the parts to come in. Since then, things have been working correctly and I love it. AHS is a great company and the warranty is very affordable.

We thought there was something majorly wrong with our washer as it was making some crazy sounds. It also had a crazy smell, so we thought there might be something wrong with the motor in it. A tech then came and checked it out, and it ended up being fine. We’ve been using it ever since. We had good interaction with American Home Shield's rep, and even though we did not end up doing a claim, things worked out well with a quick service.

The dispenser on the icemaker broke so I filed a claim to American Home Shield. I did it online and the website was friendly. The tech came out, saw what it was and ordered the part. The part came in but it wasn’t the right part. He ordered another one with the tray attached to it and it fit perfectly. The reps were very, very nice and very helpful. The gentleman that came out and fixed the problem was very pleasant. I had another claim on my air conditioner and that went good too. They got here the next day on both incidents and got the problem fixed very quickly. I have recommended AHS to a friend that’s in the market for a house.

I do not consider the issue resolved. I stand by my position that AHS is obliged to provide reimbursement for the work their crew performed. The issue was misdiagnosed and the work was unnecessary and I have provided sufficient evidence of such. AHS originally agreed to cover this expense due to the mistake and then reneged once the final bill came in. You have made it clear that AHS will make no effort to provide compensation. You recognize no responsibility for pretty much any part of this fiasco that your representatives caused on my property.

Horrible! Just horrible people to communicate with! Supervisor was yelling at me... Not willing to work with me at all. Please read your contract folks. It's not all your agent says it is. SHOP AROUND!

AHS installed compressor less than 1 year ago. They hired AAA All Brands to do the work because they were the original installers. Compressor under warranty. Between several miscommunication issues between AAA and AHS they informed me the paperwork needed to be completed to honor the part warranty. They said they ordered the part. I've been waiting over 2 weeks without AC in South Florida. Can you imagine a company putting their customers through this. Why can't they just purchase a compressor? They could care less about their customers. This is reflected in their terrible customer service, unreturned calls, contracts with the worst rated appliance repair companies, lies, misinformation. I believe because they will do anything to avoid having to pay money. Once they have you signed up they stick it to you. Avoid AHS like the plague.

There are multiple phone numbers shown on different sites. No matter how many of their phone numbers I call, there is never an option to talk to a service rep. I was able to talk to someone on Live Chat, but... She simply told me to call a number I already tried & press 0 for a rep. I had done that and it told me it was NOT a valid option! Worst customer service ever. As far as the actual service from AHS, it was a bit lacking also. Thankfully the last homeowner paid for the service warranty. I would not renew.

Let me start by stating that I have been a customer of American Home Shield for 15+ years and although they always are somewhat slow in responding to repairs of any appliance, it never has been this bad. Submitted a request for service on March 13th. A service contractor (Airtronics - Houston, Texas) came by to check the unit on March 14th. After checking the Evaporator coil, told me that it was leaking but AHS would not repair it but rather put a "sealant". Checked the compressor and told me it was bad and needed to be replaced. He mentioned that a "refurbished" compressor would be provided. Wondered why a refurbished unit but understand that the cost for AHS would be much lower and as they are indeed an insurance company, they will try to avoid expensive repairs.

My heat went out over a week ago and an AHS contractor came right away and recommended replacement. AHS has given me the run around ever since. I have called every day regarding my freezing house but I’ve been unable to schedule repair/replacement due to contractor says the repair is not approved. But the customer service has told me several times the repair is approved. I asked for it in writing and they keep saying they’ve emailed the approval, but they have not.

I heard a lot of good reviews about AHS coming into the homeowner world and I have been a homeowner for 4 years now, and with AHS for 2 years. I have to say my experience with them has not been the same. I have had service done before and besides the hour Wait time trying to get a hold of someone, My service has been provided on time. Unfortunately, In July I had AHS send out their heating and cooling company and when the guy walked in, he closed all my vents, when straight outside and had me pay for coolant because AHS only covers a certain amount. That was not a problem longs we had AC due to me using my home as a business which I take care of babies! I ended up having to call AHS in less than 3 months because heating and cooling did not notice the leak in my outside unit.

Having a warranty with American Home Shield is good. We have told several people that it is good to get it and we’ve had some who got AHS. When our furnace quit working, we submitted a claim to them and our experience was very good. We had a contractor from Rice Heating and Air Conditioning Company check it. We talked to him when he came and he told us what he would do. He went out there and messed around with the furnace. He said it had just come unplugged, so he plugged it up and the furnace has been working since. The contractor got it done and he did well.

I called American Home Shield for my refrigerator stopped running, and they set me up with an appointment. Dealing with their reps went perfectly and they were very courteous and professional. However, after I had made arrangements to stay home and wait for the contractor, I got a call at the last minute and was told that the guy couldn't get out that day. So, it was a wasted day off for me and I had to reschedule the service. But other than that, everything went smoothly and it was the way they said it would be. The guy came out and he knew right away what was wrong with my refrigerator. He ordered the part and came back in a week with the part and fixed it. And it has worked perfectly since. I've used my AHS warranty a couple of times and it's definitely worth it to have. Aside from the refrigerator, I've had the water heater repaired and that would've cost me a lot more money than what I paid. I've had nothing but great experience with AHS.

American Home Shield is a help with major things. I’m somewhat of a do-it-myself guy, but I run a business outta here and work full-time. When the water had to be shut off, I can’t just shut it off in the village that I live in. I submitted a claim to AHS over the phone and their reps got it right on in and got it going. They sent Patrick Murphy Plumbing out so I had them do the repair for a valve that left the water inside the house, and it shut off half of the water that comes inside the house. Pete, the guy that worked for them, was courteous and very good. I like him. He's like a salesman and a plumber all-in-one.

The washer quit working so I called American Home Shield and about seven days later, Paul's Appliance came out. The tech had to order a part and when it came in, he fixed it. Considering he had to order the part and everything, he was pretty timely and everything seems fine with the washer now. American Home Shield is very good to have when you need it. I would recommend them for sure.

American Home Shield sent somebody out to repair my microwave and the company came out fairly quickly. They weren't able to repair the oven there and they took it back with them. They had to order a part, so it was a week later when they finally called me and said that American Home Shield would be reaching to me, which they did quickly after that to tell me that they were gonna have to replace it. That's when the problem started with the delivery and I was without a microwave for a month.

I submitted a claim to American Home Shield for a leak in the water heater. Their claim process was very simple. They took my name, sent out a repair person and replaced the water heater. It was very quick, efficient and a good experience for me to watch and learn. I have a good level of satisfaction with the quality of repairs that AHS's contractors do. AHS sends out good people to do the job that they’re trying to take care of. They should keep doing what they’re doing and hiring good, professional people to service the people who pay for their service. So far, they’ve done an air conditioner and a water heater for me. The contractors that they've sent out have been pleasant, knew and explained what they were doing, and were quick and efficient. I've been with AHS for a few years now and I’ve been very pleased with with the service that they provide.

American Home Shield sent out GBR Appliances & Repair when we called for our dryer. I would have to hold the button on the dryer to make it continue to run. The mechanic who came out contacted them and said that the dryer was unrepairable since it was 21 years old. The board was burned and everything was gone in the dryer. They recommended a new dryer and I talked to someone in American Home Shield who asked me to pick out a dryer off of a list that they sent me through email. I did that and then the new dryer came. However, the people who brought it apparently didn't want to work that night and they said that the dryer was the same size as the box and that it wouldn't fit. So, thinking that there would be a restocking fee if it was opened, I told them, "Okay. Then, take it back and leave it in the box."

I've been covered with American Home Shield for more than a year now. Last year, our air conditioner went out in the heat of the summer, and I called out for an air conditioner guy. I kept waiting but no one ever called. When I went back online and looked, the contractor said they tried to get ahold of us and no one answered. So I just wrote it off and we called somebody else out. I wasn’t thrilled or impressed with that at all, but the last two experiences, with the electrician and the plumber, were very good. The contractors came right out, immediately asked us what was wrong, and took care of the problem.

People in our neighborhood have recommended American Home Shield. Whenever I submit a claim, I do it online or call it in. Both work for me. Recently, our kitchen faucet leaked so I wasn't able to use it. High Priority Plumbing and Service came out and they were great. They were quick, they called right away and sent somebody out. They ordered what needed to be ordered. They were super helpful, so we appreciated doing business with them. We would use them again if we ever needed anything. I recommend them to people out here.

The process when I called in a claim with American Home Shield was very easy. They were able to get somebody out to my home for my garage door that wasn’t opening within 3 days, which was very good. Also, the contractor was really good and very helpful. The garage door has been great since the repair.

I filed a claim to American Home Shield for my dishwasher and the experience was easy. Their contractor came but they didn't fix it all the way so they came back and ordered another part. It's been a month now and it's still in the process to get fixed. Maybe I should've just gotten a new dishwasher instead of paying them twice. Nevertheless, the contractor is scheduled to come on Monday.

I had a leak in my tub that was leaking down a ceiling in my kitchen, and I had to call a drywall company to replace the hole in my roof. I called American Home Shield and it went great. Las Vegas Home Maintenance came out and everything is fine now. The plumber ended up having to cut a hole on my roof to fix the leak issue and I just have to repaint the part of the drywall that got cut out. That was the only inconvenience I had because the painting was not covered. AHS could improve by adding a painting option when it comes to claims. Other than that, both experiences were good. I was a little skeptical about buying the warranty but I'm glad I did.

I submitted a claim with American Home Shield for an issue with the pool. I did it online and the process was easy. The response time once I submitted the claim was very good. Overall, the service has been good and what most impressed me about the contractor was their timeliness. The quality of service was good, but the pool still needs some work. There was a thoroughness factor with the contractors that came out.

There was a leaking pipe in the crawl space. It was 10 o'clock at night so I put the claim on the AHS website. Greenway Home Services showed up the day after that and got it fixed. They were nice, prompt, respectful and quick. It's just that I'm gonna let AHS drop this year 'cause they put a cap on it which I don't appreciate.

I'm really upset about American Home Shield's contractor charging me $70 for a $20-piece of equipment. I called for my dishwasher, which when contractor came, they said it couldn't be fixed and the water supply line was not covered through AHS. The guy came to my home and asked me if I had a water supply valve, to which I said no. He said he had one and it costs $70. But I didn’t realize it's cheaper than that. I could've changed the service to another date and went to Home Depot and bought my own water supply line for $20. I wouldn't recommend American Home Shield to anybody.

I have complained to AHS a couple of times - they have done nothing to rectify the situation. My front load washing machine broke and my husband scheduled a repair visit. The repair guy came out looked at it, made no repairs, and rolled out. He closed the ticket on his end as though he has repaired it and said nothing to my husband (just walked out of the house).

Could not log in online account, could not reset password online, either. Called customer service; spent more than 40 minutes on the phone, was transfer to 3 different departments, but no one could fix the issue. Really disappointed.

I submitted a claim to American Home Shield regarding a bathroom vent and the experience was straightforward. Navigating through the website was nice and smooth. Within 10 minutes, there was a company that was identified and the company was able to reach me and get an appointment scheduled within a couple of days. And throughout the whole claim cycle, I was getting updates via text messages and e-mail addresses. However, there was an initial confusion with the contractor between contacting myself and the tenant. I had to tell the guy that I was out of the country and they should reach out to the tenant. He asked me to text him the details and I did. Then the next thing I heard was the problem was resolved. So, that was a great experience and I was very happy with the service.

I've used American Home Shield for a few years now and on a couple of different houses. Once, I went online and filed a claim with them for my dishwasher. That process was easy and I got a response the next day. However, it took a week before I got an appointment with a repair company. I was told that it was because there was no repairman before then. The guy who came out did fine. I had to have him come out twice because he thought he had the unit fixed, but actually the part had to be replaced. He did a good job when he got came back with the new part. Since then, the dishwasher has been working fine.

Having a warranty on my property is very valuable. We have American Home Shield and they've been always very timely with sending someone out. Also, the resolution is always reached on the first trip. I had a claim with American Home Shield for a clogged sink. I submitted my claim online and everything was quick. Then, I got a text that the contractor would be reaching out to me to schedule. High Priority Plumbing came out and they were very friendly. They were able to free the clog that was in the sink and everything has been running smoothly since. I have recommended American Home Shield to someone.

My wife and I got American Home Shield in 2016, and we’ve been very happy with it. They sent Moore Air for my most recent claim and it was a great experience. I talk to AHS on the phone to submit my claims, because I wanna make sure things are right, and when I did this last one they had to check on something they weren’t sure about then they called me back. They were very helpful. And then Steve, the guy who came out, was also very good. I like him. Although he had to redo his information because he doesn’t do his own heating and I have that, but they had to replace the blower motor, which was great. The repair took six days to complete because of part issues but Moore Air was very good.

We purchased a house and the sellers purchased American Home Shield for us. When my water heater blew at the valve and there was quite a bit of water that came out, I called American Home Shield and they had great reps. They were kind and professional. They walked me through everything and explained everything well. They sent out Certified Plumbing & Drain that did an inspection. They then told me that the water heater had gone bad. They replaced that for me and also brought it up to code with the expansion tank. My water heater didn't have an expansion tank which helps it from blowing a hole through my floor. They did a great job. They were professional and timely. I was pretty pleased with everything.

American Home Shield always does a fantastic job. When I had an appliance claim for a refrigerator that wasn't working, I entered my claim online and then I got an email response. And their guys were professional. However, I had a bad experience with the previous company for a claim that I filed before but this time, it was smooth with GE Appliance and I liked it a lot. The refrigerator wasn't cooling and they got it fixed. I've had American Home Shield for five years now and I recommend it.

I was calling American Home Shield for a plumbing issue but I was not able to get hold of them on the weekend, so I went with someone else. But AHS refunded me. I've submitted claims to them a couple of times by the phone and one time online, and overall, it's quick to do. The contractors they’ve sent are also good.

Our garage door was broken. The door wouldn't go up and we couldn't get the car out. I had no other choice but to call American Home Shield and get some help. The people were so nice and Morrissey Garage Door took care of everything. I was so upset and they told me not to worry about it. They had to wait for the parts and it took another week. But it wasn’t too long and they kept me informed the whole time. We also got the car out and put it in front of the garage. Then when the technician came back, he fixed it in no time. It's been working ever since. The contractor was very good. I am happy that I was put in contact with them through AHS. Also, I am a Realtor and I always recommend AHS when I do a closing.

My heating system kept shutting on and off. It wouldn't stay on. My wife submitted a claim to American Home Shield and the tech from Everyday Heating and Cooling came and cleaned something out. He was good and the heating system started working again. So far, I haven't had any problems with AHS. My wife even likes them a lot. I would tell everyone that they should get AHS. They might save some money because when people come out to fix something, they would tell you that you need to replace the whole system.

I filed a claim with American Home Shield for a plumbing leak, and my experience was pleasant. The contractor even did a couple of extra things that he didn't need to do. I called and he had to originally cancel the appointment, which wasn't a big deal because he was sick. We've had the flu going around here. He was very polite and thanked me for understanding. When he came out, he beat me to the house ahead of time. He fixed the plumbing on the thing. I asked him if it was possibly a leak as well. He said it wasn't but he saw that there was a problem and he did that as well.

I filed a claim with American Home Shield for my microwave and the process was good. The repairs got taken care of the same day.

Some of my plugs were running hot and burning, and I called in a claim to American Home Shield. The contractor came out, fixed those and did a good job. On one of the claims that we had before that, the person that AHS sent didn't do the light correctly and didn’t do the plugs either. He said that it was normal for them to get hot and yet, they were burning. Instead of putting one of the same size with the original, he came with a small one. So, it left a hole in the ceiling and open space all over the place. When we had to get another electrician to come out, AHS wouldn’t cover the light that was messed up. They said that if we wanted to get it done, we had to call back the original person that they sent the first time.

I had an issue with my fridge and my stove top. There was a leak of water in my fridge and there was a seal that needed to be replaced, and American Home Shield took care of that for me. I called the 800-number, gave them my issue, gave them my claim number or my contract ID number, and they scheduled the appointment. I’ve only used them once, but I’m very satisfied with my experience. Their contractor called, set-up an appointment and within several days their techs were out, diagnosed the issue, came back a couple days later with the part and installed it. It was a very smooth experience. The service was great. I've only had AHS for three months and so far, everything is good.

American Home Shield sent a guy from Southeast Appliance Repair to repair our dishwasher. He did an outstanding job. He was here really quickly, and he was very polite. And what he told me was that the dishwasher was an old machine, and that with the parts, labor and installation, it wasn't worth fixing. Up to that point, I was really happy. AHS offered the buyout on it. And then, they sent me an email where I could pick all the machine and add an upgrade if I wanted to. So, I sent that in.

American Home Shield was good at handling an issue where I was not satisfied with the locksmith I had. My house has more than six locks and I wanted to change them because they were very old. The locksmith said he could fix only for six. If he should fix more, then I would have to pay for that. Other than that, everything has been good. The other guy that I had, the plumber, was nice and he did a very good job.

This warranty service was part of my closing costs. I never actually asked for it. Two weeks after moving in I had a major plumbing issue. I asked for a plumber to come. The plumber they contract with couldn't manage to show up for over a week as I had a toilet backing up into the shower. So I was supposed to pay $75 to not have a bathroom for over a week until anyone could look at this. I called a different plumber who came that day and found the problem, a collapsed sewer line which by the way wouldn't be covered under the terms of the warranty anyway. So $4500 later, I have my issue fixed timely and called to cancel this useless warranty. I cancelled on February 26th, according to them. I actually called on the 23rd. I was told I'd be refunded the service call payment and the remainder of the warranty premium.

I am very happy with American Home Shield! My HVAC service person, Chris, pre-notified that he was on his way! He was on time! He was quick and thorough! Described everything that he inspected and adjusted and the condition of our system! He asked if I had any other concerns and if I had any questions! Very nice! Great attitude!

Inflexible communication options. I had a refrigerator break. AHS scheduled a visit. Service tech came and looked at it, said he'd inform AHS I need a new fridge. Got no word from AHS. AHS website has no record of that. Zero way on the website to contact someone. Zero way to provide feedback on website. Zero way to use automated phone system to look into it. All you can do is generate a new trouble ticket, which costs 75 bucks. Frustrating way to do business. Most businesses have feedback buttons, email addresses, etc. In fact, their website has a button that says "Send Feedback". Total lie. It leads you to a FAQ page or login page. And on login page there is no way to provide feedback. Ugh. Dissatisfied customer.

When our air conditioning was not keeping up and working properly, I submitted a claim online to American Home Shield. The process was very easy. A tech from Prime Fit Consulting came out and he showed my husband where the humidistat was supposed to be set, which we were not familiar with since we recently moved to Florida. Prior to doing that, he went around and checked everything to make sure our filter was clean. It was a thorough thing that he did so it was good. We've had American Home Shield since May and I would tell everyone that it's a good thing.

We had a plumbing leak behind the shower that caused us to submit a claim online with American Home Shield. Navigating through the website was easy and they sent an email telling us the name of the contractor and the person who was going to show up. The contractor from Plumbing Enterprises was friendly and easy-going. He knew exactly what he had to do and he was done in about an hour. He did it right on time and it came out just the way we wanted it which was perfect. Everything was fine after the repair. I was surprised it was a very good experience. I thought there would be a problem but it was easier than I thought. If you're considering American Home Shield, get their warranty.

I have been with American Home Shield for 12 years through multiple different houses. This is our fourth house with AHS and so far, we're very happy with them. Recently, I filed a claim online for our sump pump. It wouldn't stop working. It was leaking water into the area and filling back up. It kept pumping the same water over and over and over again and I was afraid that if it quit running, it would burn up, and then I'd flood my basement.

My interactions with American Home Shield's rep were very helpful. For the claim regarding the sewage pipe that was backing up and which I submitted over the phone, they said that in a couple of hours, somebody should be calling me back and somebody did. But I wasn't happy with my interactions with the contractor. He didn't do anything and wasn't very helpful. He just observed and said that AHS was not gonna fix the issue. All he had to do was explain to me why, but he just kept saying that they were not gonna fix it and then just left. I went on my own and got it fixed. AHS is a great company though and I'd tell others to join AHS.

The garage door would go up or it would go up part way, and then it would just go down. I had a problem once before where the cable came off the line. I inspected it and everything looked okay. The lasers looked lined up and I thought it was above my pay grade so I put in a claim for it online. AHS sent out American Overhead Door. They explained what they were looking at and what they thought which I appreciated as not everybody would take the time to do that. They did a nice job.

The heating element on the dryer stopped working and it was super easy submitting a claim to American Home Shield. I did it online and the contractors contacted me that afternoon or early the next morning and then, they had availability the following day. It was pretty quick. They were fine, although, the guy told me that he would contact me back by the end of the week about the part and he never did. I ended up having to call them and find out what was going on because they didn’t really keep me in the loop. But as soon as I contacted them, they said they could come out the next day and fix it. It worked out and he came the next day and fixed it and everything is fine.

My garbage disposal was leaking all over the bottom of my kitchen cabinet and so I went online and filed a claim with American Home Shield. Doing that was confusing at first, but I got through it. The contractor ended up replacing the unit as the one that I had was old, very noisy and there was no fixing it. The guy was quick, efficient, nice and polite. I was very pleased with him. I'd certainly let him back in my house again.

I contacted American Home Shield through their online system to have my system checked and make sure that it was running as it should be. Their website was very user-friendly and navigating through it was easy. The contractor called within 24 hours to schedule and said when he would come out as well as the time frame. He also called me to let me know that he would be at the house within 30 minutes. Then when he arrived, I had a good experience interacting with him.

There was an issue with the water dispenser of the refrigerator. We had to turn the water valve off to the refrigerator, so we have no ice. I filed a claim for that with American Home Shield on Monday night and a company came out Tuesday but they didn’t have the part. It was going to have to be ordered. They said it would be five to seven days.

The realtor I was dealing with has American Home Shield and she is very happy with them. I decided to add AHS on to our home and I've had their service for about two months now. I had an electrical issue where the garage would open, but it wouldn’t shut. I replaced the sensors on the side, but it still did the same thing. Submitting a claim for that with American Home Shield was very easy. I went online and their guy eventually came out. The garage guy was perfect. Using the AHS service is quick and helpful, and even a baby could use it. I had a plumbing issue and it was taken care of quickly. I requested a company and AHS sent out the company that I requested.

I had a loose wire in an outlet that I didn't know about. I submitted a claim online and after a day, the contractor that American Home Shield sent out fixed it. He was good and was in and out pretty quick.

I'm fairly new to the American Home Shield warranty and I used it for my oven. It was great and I had absolutely no problems. They were referred to me by a close friend who also has their service, and since I had a pleasant experience with the oven, I also sent a customer that bought the warranty. I recently called because I woke up one morning and it was leaking underneath my cabinet in my bathroom. I'm a single woman and I don't know how to fix this so that was a big thing. I'm also on a budget, so I can't afford something expensive.

I filed a claim to American Home Shield over the phone for my dryer in which they had to come back. The whole claim process was easy and their response was great. The tech the came out was professional. He explained the issue well and he told me what would happen. He was very thorough. Since then, everything has been great. I would tell others to join AHS too. I had a different company before and I like AHS better.