American Home Shield Reviews

I’ve been having issues with the refrigerator. I called Home Shield a year ago. That was the third time it was out. A-1 came out the first time because water kept dripping in the bottom. The tech walked in, in five minutes he told me I had to take everything out and defrost the refrigerator, but he guy didn’t do anything for the day. He didn’t do a good job because in five minutes he told me I needed to do the work. That aggravated me. I did it and fixed it for a while.

I live in an older home and it's good peace of mind for having coverage from American Home Shield on items in the home. I had sinks that were running slow and one of them was completely clogged. I called the office and the AHS reps were great. They told me that I would hear from them and then they would let me know a window when All Clear Plumbing & Drain was coming. The service from the plumbers was great but they did put a ding in some woodwork in my bathroom. Other than that, everything has been perfect since they've been out. This repair was definitely needed.

The AC wasn't cold and we noticed that it didn't turn off. We noticed that even though it didn't turn off, it wasn't cooling. Upon further review and listening, it didn't sound right. The contractor replaced the thermostat and now it works perfectly. We love the company that came out. They fixed the AC within the same day. They were amazing.

The young man from Lake Area Appliance Service who came out to do my dishwasher was great. He called, made an appointment and told me he was coming. He came, looked and took care of everything. I have a problem with American Home Shield though. When my AC broke down, I called them and they sent someone out to take a look at it. I told them not to send that company out to my house anymore. The person who came out to my house was very rude and very disrespectful. I ended up calling his company and then let the supervisors know. So, the supervisor called me and did apologize to me. Then they sent another young man out. He was very respectful and he looked at my AC and said that I need a whole new unit. He sent it over to American Home Shield. I talked with AHS. It was a lot of money. They told me what they would cover and what they wouldn’t cover, so I really wasn’t set on that.

Mr. Fix It Appliance Repair came in and was here for about 15 minutes. They made a diagnosis and put a new switch in my microwave, and it was done. They were wonderful. I'm very pleased with the service. I also recently had a new air conditioner put in and it took over a month to go through the process of fixing it then replacing it, and fixing it again then replacing it, and ordering parts. The company that did the work was great, but it took too long, especially in the heat of summer. I’m a single woman owning my home and I also have kids at home who live upstairs. I had to buy window units just to make sure that they could not fry in their rooms at night while we’re waiting for the service. So I have mixed opinions about American Home Shield but for the most part, I love the service. Submitting a claim to them is super easy and the follow-up is great.

My AC wasn't working so I went online to make a service request. American Home Shield's website was pretty easy. Comfort Pros was selected for me and I got a text message that said I should be expecting them to call. The contractor did and made an appointment. Two young gentlemen showed up. They were quick and courteous. With these times, they asked to put on a mask and if they wanted me to put on a mask. They went upstairs, looked at one thing then they spent the majority of the time outside. That was all right. They were fine and my AC is working now. I have American Home Shield for situations like this like if something breaks down. I have no problems with them although the monthly price is a little steep. You pay a little bit of money to put the repairs onto another party.

We've been American Home Shield customers for almost two years now. I wanted some protection in the house so when something went wrong, we could call them and they'd come out. We had Dave's Plumbing come out and the kids said that the guy was wonderful and respectful. It was my first time using AHS and the service was reasonable.

I don't like American Home Shield. I’ve been with them a long time and I don't like the service. There are also a lotta things about them that I do not like. For the air conditioner, they charged me twice separately and it was a long process to get my money back. I had a guy come out here to fix the washing machine and I already paid my money to these people. I probably would've told him to get out and just use somebody else, but at that point I didn't really have time for all that ‘cause I needed the washing machine done. Then something was wrong with one electrical plug and they wanted tell me that wasn’t covered in the warranty. It was just back and forth, back and forth. The man came out and fixed it anyway.

I had American Home Shield when I first moved in the house and then, we went with another company. I picked back up with American Home Shield in May. My garage door wasn't working properly. It wasn't letting up and down, and it was flashing light. I went online and submitted my claim to AHS and somebody got in touch with me the very next day. The contractor came out the day after that. So, it was rapid. The guy changed a couple of sensors on the garage door for me and it's still working perfectly fine.

We just moved into this house and I wasn't quite sure about the electrical setup. The house was built in 1974 and there were some light switches that were out or if they weren't out, I didn't know which switch worked what. On a Tuesday, I called American Home Shield and talked to someone to submit a claim. I got an appointment for that Thursday between 2:30 and 3:30 and Mr. ** of Crabtree Electric & Construction was there at 2:30 on the dot.

Our unit would come on and blow air, but the house was hot. The thermostat would read that the house is 80 degrees and it was set on 72, so it wasn't cooling at all. I did a claim online and someone called within 30 minutes of me filing it, and he was assigned to the case. We then had someone to come out the same day, which was perfect. On that particular day though, the tech wasn't able to do anything or didn't determine anything. When I called back again within the same week, the person I talked to had someone to come out the following day after calling back. The contractors then came in and went straight to the AC unit.

When we would turn on the shower, the spout would shoot through the back of it and go into the wall. I called American Home Shield and spoke to a few people. The first few people were not very helpful. They said that I needed to change the wording on the claim so that it would go through. Then I explained more on what exactly what was happening and they kept saying that they had to get it over to a manager to review it and they couldn't do anything within 30 days. So I gave it a few hours and called back a third time and they ended up helping me. J & K Plumbing was nice and quick and they fixed the issue. The shower is not leaking anymore. I have family staying here and they can use the shower now without it spraying everywhere.

I made my first claim on June 6th. This was for the AC and the contractor came out a total of 5 times. The first time, it was misdiagnosed. They thought that it was a dirty filter. I was shocked but we changed it. An hour later it was hot. Somebody else came back out and we needed a coil, which was partially covered. They came back out, put the coil in and left. It didn't work so they came out again. Then there was another part that was not good so they came out and fixed it. The fifth time, it worked, but they knocked the hose away from the drain. This unit is in the attic and they made a horrible mess because if it drains on the floor in the attic, it's gonna go right into the ceiling. Now, I've gotta hire somebody to come and paint the ceiling so I'm not really happy.

The dishwasher was spilling water all over the bottom of my cupboards and the floor. The technician came in, fixed it, cleaned up and did a good job. We had a home warranty before and we prefer American Home Shield much more. We're fairly new and we've only had one service so far. It was good and I was pleased with it.

We’re very happy with Elite Appliances. The owner is such a real, down-to-earth guy. They diagnosed the problem and ordered the part. About a week or so, they came and installed it. I've had American Home Shield for 15 years and this experience was good. Other times, I had to battle with them. I had an air conditioner replaced about eight years ago. They wanted to buy me out rather than replace it.

I had a leak in the wall coming from underneath the floor. It was coming from the waterline. So when I called American Home Shield, they sent out DNB Plumbing. I showed the guy what was happening and he said that it was an easy fix. It was a great experience and he saved me lots of money. This was the third claim I submitted to American Home Shield and it was very easy to send someone out as soon as possible.

American Home Shield sent National Platinum Service for the refrigerator. Water was collecting at the bottom of the freezer. When the guy came out, he scratched the floor when he pulled out the freezer in the refrigerator. But he found what was wrong and he fixed it. We've had this looked at twice before and this guy fixed it. We're pretty satisfied.

My washer went out and the technician came and diagnosed it. The ball bearings in the washer were shot. So he told me right upfront that it couldn't be fixed and that they would have to order a new washer. They handled it real well. I've been with AHS for two years and the service is good. I only use the service a couple of times, but when I did, everything worked out real good. Everybody was cordial. As soon as I contacted them, they reached out to me and they told me what they could do for me since they couldn't replace or fix anything with the parts, so they did very well and I liked the service.

The customer service from American Home Shield is great and I like it. I submitted a claim over the phone and we had Air First Mechanical come out to work on my air conditioner. Those guys were fantastic. They replaced a part but there was something that got loosened up. So they came out the same day and fixed it right away.

The contractors came out to fix the air conditioner. They had to replace the motor. They got it taken care of in one day. It's working very well now. This particular time our claim with AHS worked very well. It went pretty quickly and we got the problem resolved. So that was very handy.

The contractor from Realty Rekey was marvelous. He came out there and he did the job. Everything was well done, quick and he answered my questions. He was really helpful. We also used AHS for the air conditioner and heating service. They had someone come out and fix that and bring it up to speed. I have no complaints. They're very good. We've been pleased with AHS.

The service from All Hours Emergency Plumbers was impeccable. My garbage disposal went on the fritz and the technician came out, checked it out, couldn't get it going and replaced it. It took him about half an hour but he had everything on his truck. Overall, my experience with American Home Shield so far has been pleasant.

I had a home warranty but I didn't like it. A friend had American Home Shield. At the end of the contract period, I dropped my home warranty and went to American Home Shield. I called them when my dishwasher stopped working and their rep seemed okay. They said that within 48 hours, I should be contacted and Dan McCain Appliance did. Their guy came out and said that he had to order a part. He did that and when he put it on, he realized that there was another problem. He had to order another part. He called me and said because of the whole COVID and everything, the parts have been backlogged. And so he's waiting for parts. I haven't had a dishwasher for almost a month but I can't say it’s his fault. He seems like a nice guy. He explained to me what was going on. And although I couldn't ever get him when I called, he always called back. It was not like he had a secretary or somebody there answering the phones.

My mother is a member of American Home Shield. So we got the recommendation from her. Everything went great when the contractors came out for my AC unit. My wife really liked the gentleman who came out. He was very informative on what he was doing and why he's doing it, what was needed to fix it. So we didn't have any issues with them. We were quite pleased. The service of AHS is fantastic as well. Submitting the claim online went pretty easy.

Our AC had stopped working. My husband took a look at it and he had reset it and it started working again. We wanted someone to come out to just double-check all the wires were correct and to make sure that it was functioning properly, which they did. We went through the American Home Shield website. Then it showed on their website that a company was gonna contact us for an appointment, which they did. Then somebody came out from Global HVAC to service us. They did a wonderful job. My AC's running more smoothly, and the technician was amazing. It's comforting to know that everything is functioning as it should be.

We have made 3 claims with American Home Shield in our 5 years of being customers. The first 2 (ice maker and disposal) were completed somewhat satisfactory, although they took a long time to schedule service. The ice maker needed a new tray as a result of a leak in the system. The system was replaced and a tray was ordered. 3 months later we still do not have the tray, although AHS has this claim listed as completed. We have asked for information to no avail and are resorting to buying a new tray ourselves.

I called AHS on July 8, 2020 that my side by side refrigerator/freezer had gone out and have since call two more times to check the status. Every time I have called I was told I would hear from a contractor within the next 24 hours... Tomorrow will be two weeks and I still have not had a returned call. However, they have processed the payment for service! NOT HAPPY WITH AHS!

My request for service on my broken fridge was submitted on June, 16, 2020, the first appointment was scheduled for June 19th. It is now July 21st, over a month later, and my fridge is still broken. The first service provider they sent, GM Appliance, was a horrible experience. The first tech pair that came spent a total of 1 minute actually looking at the fridge. I tried to explain the issue and one was completely rude, the other said nothing (which means I did not need to allow two people in my home in the midst of a pandemic). He told me a part was needed and it would be 5-7 days to be delivered.

No problems requesting service on-line. They collect the service fee up-front which is fine if you resolve your issues quickly but if you have problems with the actual vendor that provides the service, can be upsetting. The vendor (Relaxed Heating & Air Inc.) responded to me the next day after the on-line request was submitted. They called made an appointment to come out to fix my A/C 7 days later (scheduled for 07/21/2020). I was not happy about the delay and asked if I could request another vendor. They supplied the "direct number" to American Home Shield. Kevin told me to call back to cancel if we were able to get another vendor. I tried calling AHS and was on hold for close to 1 1/2 hours while waiting for an associate. Finally had to hang up to leave my office.

We had AC that needed to be repaired/replaced. I had an Independent Contractor evaluate the Unit the day it went on the blink and they determined the Compressor (outside unit) had bad coils that needed replaced. They cleaned the coils with water hose and waited on my response. I called AHS and the first company could not come until 6 days. Lost 1 day waiting for confirmation. Called and requested my Ind. Contractor and they declined as they were not on their list. I see there was a post that they were told as long as they received a detailed quote they would be acceptable as long as they were licensed. So which is true?

I went online to request service over 3 weeks ago. Immediately they sent an email saying who was coming, Turner Electric out of Auburn CA. an electric co to do pool service. They came in 4 days, not electric. They will send a pool guy, 2 1/2 weeks later no pool guy, no phone call, no nothing. I called AHS 8 days ago and they said they would get right on it, well nothing, no phone call, no email...NOTHING. But of course they took my 75.00.

I've been an AHS customer since April 2018, when we purchased a vacation home in North Carolina. The warranty came with the purchase. Our first year, the AC fan broke down on one of our units and AHS dispatched a competent service in a reasonable amount of time. Thus, we renewed the service. The following year, we had a different problem--one involving a failed relay on the heat pump. The repair person they sent added refrigerant (which was not needed and was quite expensive) and did not determine the source of the problem. We ended up hiring a local contractor on our own dime after I diagnosed the problem (which made it impossible to turn off the fan, which was blowing 90 degree air into the home).

On July 2nd I submitted a service request (**). The tech came on July 7th and stated he would not be able to get parts for my microwave as it is 6 years old and AHS would contact me to get it replaced. I waited 1 week to hear from AHS and in that time, I was not contacted by anyone. So, I called and was told AHS was in the process of approving a replacement. As of today I still have not heard from anyone. So I called again. I was on hold for an hour only to be transferred to another department where I sat on hold for 2 hours. I still had not spoken to anyone and had to end the call. I think giving up 3 hours of my day is sufficient enough time to sit and wait on hold. But, my claim has yet to be resolved and I DO NOT have that kind of time to sit on hold.

I have had several negative experiences with AHS. Marketing is great to get you to purchase a contract. It all ends there. This time, an appointment was made online for a pool pump problem. United Contractors was given the job and an appointment was set for two weeks later. The contractor arrived in the scheduled window and indicated I needed a new pump. He indicated he would coordinate with AHS about having the pump replaced and would be calling that day. That was two weeks ago. I called the United Contractors, but did not get a call back. From past experience, I know not to waste my time trying to call them because their customer service is so poor. I messaged AHS twice over the past two days, but have have only gotten an automated response. I just can't get any proper care or service from this company. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

UPDATED 7/26/2020: I submitted a report on here hoping that American Home Shield would respond. I have been without a washer for 5 weeks. American Home Shield came out but still haven’t gotten an answer regarding my replacement. The hold times have been 5 hours long. Why am I paying for services that I can’t use?

Our water heater went and leaked water on July 12. On July 14 AHS sent a company out who not only misdiagnosed the the reason for the issue, but recommended unnecessary modifications to being the replacement water heater up to code. My wife and I were suspect to this and requested a second opinion. On Thursday, July 16, a second company arrived and contradicted the first company’s diagnosis. And the tech discovered that our water heater was still under warranty from 2016. We requested the new company handle our replacement. We were told that before close of business on Friday, July 17 we would have authorization from American shone Shield to have the second company proceed with the water heater replacement.

I’ve had American Home Shield for a full year now and I like having that one fee to pay for any issues I might have. Recently, the tech from Mason Mechanical came out for our AC unit. He knew exactly what was wrong with it and fixed it. The only issue was the timeframe. They don't work on weekends, so I had to go all weekend with no AC. It was hot and in the 90s. I got some fans, opened the windows, and waited. I would suggest that American Home Shield contractors be more available on the weekends.

The refrigerator stopped cooling. The contractor that came out for it was a really nice guy. He was professional and did a good job. He fixed what we needed fixing. He kept my wife entertained, because apparently he was from Hungary. So as he was working and she was standing there, he conversed with her. So far, everything is fine. It was cooling last night.

Someone from Sears came out a day after I made my claim to American Home Shield. The claim was for my refrigerator and the process was easy. The tech who came was great. The fridge has been great since then. I like American Home Shield and I would recommend them. They're not perfect, but they are almost.

American Home Shield has helped us over the years and we've found some wonderful people to work with. We always ask for the same garage person 'cause he's a good man and we love him. We trust him in our house. He knows his stuff and his company is really good. When our garage door stopped opening, we called AHS to file the claim. Garage Door Corporation came out and they fixed a spring.

We had a clog. We have a sink in the garage and The Lindsay Company came out and they did that. We also had a diverter in the bathroom upstairs that wasn't working so they replaced that. I notified American Home Shield about the issues through the website. It was very easy to use. We logged in, we set it up, and then The Lindsay Company was assigned. They texted us that they were assigned and then they called to make an appointment. They gave us a block of like half a day. They were great and they were fast. Everything's been perfect. The repair has been fantastic because we had a big clog. It was leaking in the garage and we couldn't run the water. It's way better now. It's very easy to work with American Home Shield and it's worked out. We have another claim going right now with a fridge. Our freezer broke so they're gonna come replace one of the compressors.

Overall, with Home Shield, we've had really good service and fairly good luck with contractors that have been sent out. We had multiple electrical things like switches, a fan that wasn't working right, and a front light auto timer that had failed, so we just replaced it with a switch. Something got dropped regarding either ordering parts or not getting on the right list. It took quite a long time. But once Kelly Brothers Electric found out about it the second time, it was resolved. We're back up and working, so all is well.

The pan in the air conditioning unit up in the attic overflowed and water went through the ceiling. James from the contractor, Changing Winds Heating, came out. He was great, personable, knowledgeable, and quick. He cleared the lines and dried everything up. The actual components of the unit itself were not broken but he repaired the issue that was causing the water to remain in the pan.

American Home Shield sent Trufix Repair for our oven. We're still waiting for it to be repaired. The guy that we had couldn't find a part, and he contacted American Home Shield. American Home Shield found a part but we're still waiting for them. It's been more than a week. The guy was really good. It's just unfortunately, our time now that we live with this Coronavirus, it's a long waiting time to get the part. He's professional and nice and did everything he could. I'm happy with American Home Shield's service. I don't think I'm gonna leave my house without the American Home Shield to cover it.

I noticed some of the toilets were not working right. One of them was messed up and one of them just wasn't operating correctly. The other thing was some of the water came out faster out of some of the things than the others and some of those things were right next to each other. The shower has two showerheads in it and in one of them, water came out a lot slower than the other. There are also two little sinks where you wash your hands and in one of those, water came out much faster than the other.

My experience with American Home Shield has been great. I called them when my AC stopped working and they assigned Myers. I was to expect them within 24 hours. Myers was great and we were very happy with their service. With the repair, it has made our house cool, liveable, and tolerable. Everything had been good.

American Home Shield has been great and I love it. Things would sometimes break up and I'd rather pay the $75 deductible than pay with a full price. I submitted the claim with them online for an AC issue and their website was very user friendly. A guy called right away, so everything was taken care of right away. He was very professional. He just came and did the job and he left. Everything has been good. He fixed the problem on the AC which helped a lot because it was very hot.

American Home Shield gives me peace of mind and so far, so good. We have a normal servicer that services our AC unit every year and when he came to do his normal service to turn it on for the summer, it wouldn’t come on. There was an issue and it was diagnosed with having a specific unit that wasn’t working. United Air came out and now, the unit is working fine.

The capacitor of the AC was out so it wasn't working. The technician from ES Heat and Air came out. He was great. He just rolled up, fixed it super quickly, and then left. He was probably 15 minutes in total.

The air conditioner was not working. We were not getting enough cold air. The tech was able to repair it the same day. He was friendly. He got there on time and he fixed the problem. Everything was good. I liked that it was taken care of right away, even if it was a Saturday. I had to pay a little extra, but it was taken care of.

For an issue with a clogged toilet, American Home Shield sent us Loyalty Home Services. They came out right away and did a great job. They weren't there very long. They were efficient and clean. If people have an older home, a home warranty is gonna be worth the yearly fee especially if they have old plumbing and old air conditioning units. It'll pay you back if anything major happens and you're gonna be covered. But sometimes I wish American Home Shield would cover more items in the home. Otherwise, it's very smooth, especially with the web interface where you can literally request service in about 30 seconds. You just get on their website and bam, bam, bam. It’s very quick and efficient. Back in the old days to where they are now, American Home Shield has been terrific. They've improved with technology and a lot of stuff. I endorse them.

The claims process was really easy and smooth. I called on not the most convenient of times and AHS got everything set up. The company that they sent to me was in contact with me within minutes. Carolina Air Heating and Cooling came out for an AC issue. The guy found the problem up in the rafters with that system and he replaced the motor. It worked great for about a week or two and then it started getting hot in here. It was blowing air but it wasn't cold. He came back out, did a couple of tests, and filled the refrigerant. It's what I expected with the symptoms and Carolina Air has done a great job.

The technician from Anytime Lock & Key was wonderful. He rekeyed three locks in this claim. We also had a plumbing leak that we submitted to American Home Shield. We had to pay for the tile on our own but the contractor fixed it. We’re still waiting to hear back about someone coming to replace the sheetrock that was busted. So, we still have a hole in our ceiling from the hole they made for the plumbing leak and we have not heard back. They apparently routed it to the dispatch team, who was supposed to find someone to send out for sheetrock, but they couldn't find anyone and it's been about a week since we last heard anything.

The technician from YAZD was good and they fixed the problem that we had. However, I joined with American Home Shield because I have a rental property. Since we have a tenant, I'd prefer it if American Home Shield had an option that we could fill out the information of the tenant, so the technician can contact the tenant directly, not me. If we will have this option, that will be good. That will be easier for them too. Still, I'm satisfied with their service.

I submitted a claim with AHS because the air was not blowing at all. It’s hot downstairs, but everything else was okay. The gentleman that AHS sent was professional. He fixed my issue. He was quick, I did it over my lunch break and was back at work. The initial issue was finding the scheduled time with the company that was coming out. I didn't really like that, but we worked it out. We got it done. For my first claim with AHS, it was awesome. I have no complaints.

A family member of mine had American Home Shield. I had a sump pump go out and I shared it with her. She recommended that I get American Home Shield so I did. When I filed my first claim, they did what they said that they'd do. The rep kind of informed me of what the process was. She gave me the name of the company and told me that they'd be in contact or if I wanted to, I could reach out to them to arrange for a scheduled time for them to come out.

The guy from Tom Melton Services was really nice and did a good job. He was in and out. In fact, he went above and beyond because he found a leak that I didn't know was there and he went on and fixed it too. He said he couldn't leave that unfixed. He did more than what I even knew was wrong with what I had. I kept this phone number in my phone directory just in case because if I ever have any plumbing issues, and I have to call American Shield again, I hope they send the same plumber. I'm glad I have American Home Shield because if I would have to pay a plumber, it would have cost me a heck of a lot more.

I file claims with Home Shield online. I like the website. It’s easy to maneuver. Then, they give me the number of the contractor and tell me when they're expected to contact me and if not, to contact them. The contractors always contact me. In all three claims that I've had, the people were professional and accurate with the timeline. I had a dryer claim and True Vine Appliance Repair got the job done. I had to do a follow-up because a light came on but when the tech came back out, he said it was the vent that needed cleaning.

Trinity came out and checked the air conditioning unit. They were saying that they didn't find anything wrong with it. They told me that I needed an electrician to come out. So he came out and found out what the problem was. There was a shortage in my fuse box that cut my unit off and thee electrician fixed it. I have a house in Georgia that also has American Home Shield. But whoever the company that they had sent out in Georgia had no idea what they were doing. They were able to fix the refrigerator, but they could never fix the stove. It took them about three months to four months. They sent three to four different ones out there every time. It was never the same person. But it's not every time I call AHS that they always have this problem and I've never had a problem with them here in Alabama.

The guy from High Priority was very pleasant. He said he didn't have the parts and that he was gonna get the parts. He said that he was going to send pictures of the faucets that we could look which one we wanted. He never sent that, he never contacted us back, and our sink is still leaking all over the floor. We have to put our stuff down to try to chase the water. He said he would be back.

We weren't getting any cold air coming out of the vents of our AC. My wife submitted the claim online and it was at least a day before we got confirmation that AHS picked it up and got ahold of someone. Then it was another day before Freedom Heating and Cooling came out. They were pretty good and they seemed knowledgeable. I wasn't happy for three days though. It was miserable. But our AC has been fine since the repair. We've been with American Home Shield for 12 years now and they make things easier.

Five Star Plumbing came out and worked on a plumbing issue that I had. The guy who came did a good job as far as wearing a mask and being respectful. He knew his stuff and he cleaned up after himself. But I also had an experience with a plumber from American Home Shield that left grease stains and dirt. One thing that I wish American Home Shield did better is the timeliness of scheduling appointments. This has been the issue in the past. Last summer, my AC went out, and nobody came out for three days. It was 99 degrees every day. And to me, that was a problem. Then you can't call in. When I called for the AC deal where they came out last week, I was on hold for like 40 minutes, and then they hung up on me. So, then I went online and I filed a claim and they said they would be in contact with me. Then that next day, luckily, the AC company had a cancellation. I had called in the morning too and I left a message.

There was something wrong with the casing on the motor of my pool pump and ABNation came out a few months ago. They replaced the casing and then, the pipes started leaking. So, they came back and fixed that leak. Recently, they came back because the same pipes were leaking. Right now, that issue has been fixed and ABNation did what they were supposed to do. There was another claim that I had and A.G. Williams came twice. Two weeks ago, I put in another claim for a follow-up for what they were doing and I haven't got a response from that yet. Everything was okay with the contractors. We didn't get it right the first time but they were friendly and fast.

The water heater stopped heating. We kept pushing the red button and it would still go bad. Then we called American Home Shield. The tech didn't have to replace the whole heater. He just replaced the elements in the bottom. It worked all right for about a week and then it started breaking again. That was when the tech said that it must be something more than that because everything else was good. So then American Home Shield sent out an electrician and he put in a new breaker and everything is perfect.

I've been with American Home Shield for three years now and their contractors usually get on the claim. HCD plumbing company came out recently and they were good. They had to come back once to rectify the issue and it was fixed. We were satisfied.

Phil's Good A/C & Heating has been out three times. Everybody has been really good, but the problem is that my air conditioning hasn't stopped running and my house is 78 degrees. The only reason it’s 78 degrees is ‘cause it has been raining in Houston and it's cooler here in the last couple of days. This has been going on since the middle of May. I live in Houston, Texas and it has been 82 degrees, some days, in our house. Every time we call American Home. Shield, we're on the phone for over an hour waiting to talk to someone, which we expect.

My dryer wasn't working and a part inside wouldn't move my clothes around. My husband submitted a claim online to American Home Shield and they sent Alfa Appliances. They sent us a text telling us what time they would come. When the techs arrived, they did a very good job. The dryer has been doing well since they came. Overall, I've had a good experience with AHS.

American Home Shield was provided to us for the first year. I bought the home and closed on March 13 so I've had them since then. When I submit claims and I get an American speaking person, it’s a cinch and they take care of everything. But if I get someone from a third world country, it can be frustrating. The first time I called about a claim, it took two phone calls until I finally got accomplished because of the language barrier. They had no idea what a dewatering system was. I don't think they understood what I was trying to tell them and I didn’t either. Still, when the water connection from the wall to the tank of the toilet sprung a leak and I had a flood, the contractor replaced it.

I have never had a bad experience using a contractor that American Home Shield has provided us and it’s always been in a relatively timely manner. The contractors have always been pretty good. Recently, we had no hot water in our master bathroom shower. The contractor had to come twice. The first time, he came and repaired some things. The next day when my wife went to take a shower, it started out not working so she called them and they came back out. It ended up being a faulty part that we had put on. The showerhead was not allowing the part that he had already replaced to kinda do what it needed to do. He took off the showerhead we had put on, put the original back on and everything went back to working perfectly fine. They were patient and he was consistent with providing a good service two times.

I used to be a customer of American Home Shield a few years back, but with the recession and everything that had hit, I had to drop it to cut back on expenses. But as soon as I was able, I got them back again and everything's been good so far. I'm a firm believer in American Home Shield. The AC service person they'd sent out was amazing. My air went out during the hottest spell that we've had so far this year. My husband is at home. He has a medical disability so he can't leave the house. I called American Home Shield, explained the situation and they had someone out that afternoon. The next day, they had to order a part. By the next day, we were up and running so everything was awesome.

Dynamic Air Flow was great. They were early. They called me quickly after I submitted my request. Everything they did was great. The contractor was the first one that we've used because we were with another company that was terrible, and that was why we switched to American Home Shield. This was my first experience with them and it was very good.

American Home Shield has been very responsive so far and they're taking care of the things they needed to. A long time ago, they were one of the original ones that did a good job. Then other people came on board and I've had a couple of instances where these other people didn't want to pay for stuff. I’ve had to fight them over it and I didn't like that at all. The contractors that I've had with AHS were very good.

American Home Shield was part of the deal when I bought this house seven years ago. They've helped in with our water heater, AC unit, garage door, annd maybe some minor plumbing things over those seven years. We had an issue with the dishwasher where the hinges didn't work right. It would just fall down when you would open it up. It was an expensive unit. So, the first guy that AHS sent out was in a bad shape. It was like he was gonna die on my kitchen floor with the way he was breathing. And he didn't even fix the hinges but it was better than it was so we just let it go. Then, this other issue happened with our dishwasher. It started in May where the dishwasher wouldn't drain.

Everything went well when Searle’s Appliance came out for my dryer. They were real quick and courteous. The guy had to change the heat element the same day he came out and the dryer is working better than it was working before. I'm very impressed by American Home Shield.

My burners were not coming on and the claim was handled wonderfully. The contractor took about 48 hours to get here and fix it. I’ve been with American Home Shield for about six months and this was my first claim with them. It was a good experience and I was very satisfied.

AC went out, the company sent out spent less then 10 minutes and told me my compressor was out. I was told I could have a second opinion at no cost If the diagnosis were different. Second company came out told me the compressor was working there was a leak needing repaired. I have two signed and dated receipts with different diagnosis. I have spent 4 hours speaking to different reps and they all told me, "No. They were deemed the same. You have to pay both and use the first company." None of the corporate numbers get you to a rep who can help. I have evidence and reports and the customer service reps that are provided out of country will not help. Ac is still not fixed weeks later and AHS owes me 99$ per agreement for different diagnosis.

My husband and I own rental property in Texas; one of the properties there is an elderly lady and her sick son. The A/C went out, Texas heat.. triple digits. Service department could not find anyone to go out and that it would be 3 to 4 days before anyone could go out. My husband continued to call; asked for a manager to call us; that was on a Thursday. Today is Monday and we still have not heard from anyone. We were told if it was escalated it would put a four hour window on the request. We did that. Then we were told that since they could not find anyone to go out we could look for our own repair person and call them back. We did only to be hung up on after hours are being on hold.

THIS time it's my a/c again. Last year it took 3 weeks for repair since no technician has authorization to do anything and the company AHS assigns schedules 3 weeks out due to volume (NOT the only a/c company in town and they need to assign more than one). Next was dishwasher and it took almost 2 weeks to repair (same company). Technician had no authority to do repair and then forgot to process the request and as always, after three calls to AHS at 45 min wait time, they resolved it but took technician another week to get here since he needed more parts. THIS time same old song. After AHS recommended a/c service check in March we thought yes to avoid last year issues. 9 July initiated w/o. First avail was 16 July! He showed and said refrigerant is almost empty and suspects a leak but (of course) he has no authorization for a leak test.

I had a service repair on June 9, 2020. The technician could not do the job because he had to order new 3 parts. We received 2 parts, however we are missing the 3rd part. For the last month I call AHS and Sears everyday and they don't have any schedule for shipping the 3rd part. Each company blames the other part to be responsible. We are in the middle of the summer and I have to throw food on a daily basis. We are very disappointed with the contract we purchased.

Have been a customer with AHS for the past 10+ years and the quality of service and response has been nothing short of abysmal. Call for service for a leaking dishwasher, technician said it needed parts. Have been waiting for parts for almost 8 weeks and AHS is NOT sure they can get them in by the latest repair date of 7/27.

The contractor they sent out didn't complete the job and after waiting a week, calling AHS every day. After being put on hold forever and talking to customer service in the Philippines. I am still left with my problem, they won't let me talk to a supervisor or complaints dept. Being a customer for over ten years, I am very displeased.

This was the second time I had the dishwasher fixed. The first time, Pender Enterprises supposedly fixed it and that was the week before Thanksgiving. The same thing was going on then, it was leaking. The guy didn't come back for a couple of weeks and I thought he fixed it. Then a couple of weeks ago, I noticed that water was coming out again on the front and the other side of the wall. Atomic Tech came out and the guy had to pull the dishwasher out and put it on its back or its side. He had to order the new part. When he came back with a new part, a week later or so, he had to pull it out and get it on its side or its back again to replace the part and that took a lot of work.

I called American Home Shield last night about a washing machine that is not working properly. They called MS Appliances and they're gonna call me to schedule. This is the third time they're coming for the same problem but they did good before. First, the guy replaced a latch then he did the same thing where we called him for and he couldn't figure out. Then he came on Monday and found something in the filter. He suggested to clean it up with a special solution that he bought to clean machine inside. Yesterday, we tried to put some clothes to wash and we couldn't open the door and that was the problem before. The contractors are all good. However, they found something was wrong, but it wasn't what was wrong. They did the work, but I'm surprised they can't figure out what's wrong with the machine.

The AC unit stopped up and the guy from Moore Air came out. He was good and professional, and he resolved the issue. I liked his personality. I feel fine with American Home Shield until I found out that my freezer went out and they said they don’t cover freezers. I thought all the appliances were covered, but they say they not. I also wanted to know why the price went up. I started with one price and never had a claim then they’ve been going up about almost $15. I left one company to come to the American Home Shield just because they started off, they tell one price. Then all of a sudden, it's like that. But when I call, they get somebody out as soon as possible so I like that. They were prompt as well.

A valve had deteriorated in my shower and after a claim was made for it with American Home Shield, someone from Pacific Drain Services came out. They did the job and they resolved the issue in half an hour. The tech was also wearing a mask. This claim was fine but I had another one a week later that I wasn't very happy about. I had to pay a bunch of extra money.

I was in the process of selling the house and naturally, something would start acting up when you'd be getting ready to sell something. The garage door was not opening properly and we had Reliable Garage Doors come out. I told them that I had a deadline because we were closing on the house and I wanted to get that straightened out. So they took care of it. They cleaned the sensors and adjusted the chain. And everything's good.

When I tried to turn to use the ice or the water, there was water coming out at the back of the refrigerator. I put a service request in for that. The technician from California Appliance Repair came and opened the back. He knew right away what happened. He didn’t let me look at it and he replaced some tubing in there. It’s working again.

American Team came out and did a great job. I had a GFCI outlet that wasn’t working. Then I had one light that wasn't working as well. While they didn't directly fix the light, they told me what they thought was going on and helped me fix it from there myself. All my issues were resolved very quickly. I have no complaints about them. They maintained social distancing and they wore a mask. AHS was helpful at the time that I needed it. It was also easy to get a schedule online.

The initial issue on the air conditioner was it didn't come on. I called the number of AHS and then I put in a service request. The process seemed to be fine. It worked. They said that it had been noted and that I would receive a call from Express air conditioning people that they would contact me and set up a time to come and fix it. The contractors were great. Everything's, so far, so good. Now, we have air conditioning. AHS has been good so far.

Our garage door is kind of warped on one side. Like when you're looking outside at the garage door, some of the plastic trim on the door were starting to kind of bend. We were trying to figure out what was going on and the garage door has made some noise in the past and we want to have it checked out. The contractor identified the problem pretty quickly and offered a solution within a reasonable period of time. They were good. We've been very happy with American Home Shield. We’ve only used it a couple of times but I wish they’d cover more. Like the garage door, there are certain things that are covered and certain things that aren’t.

The technician from Shoreline was in there, fixed the problem with the AC and was out. He talked to me about what he did and then he was done. It was a wonderful experience with American Home Shield. I feel very pleased with and I've recommended them to several people.

It was getting warm in here. On Time Plumbing & Heating came in and they were fine. He just put the Freon in and left. It's been great since they've been out. It's nice and cool now.

American Home Shield sent AAA Appliance Doctors for a washing machine issue. It was something with the pump that wasn't pumping out. The tech did a great job. He had to order the part. Unfortunately, because it was so late in the week, he couldn't get it in time and ended up being on Monday, but that was fine. He got it done and all is well.

The contractors that came out were great. They made a phone call first before coming out, and then after the phone call, texted, which is my preferred anyway.

My air conditioner wasn't staying cool in the house. Greenway was a nice contractor but within two weeks, the AC was out again. I had to call back because they said they fixed it. Their contractors know what they're doing when they're sent out. But I'm really not satisfied with American Home Shield like I used to be. I needed some fix and it took them so long to fix items. But right now, I'm happy that the AC is okay.

The pool heater wasn't working and I just called American Home Shield. They were prompt in telling me when I would get a call back and they told me when the contractor would be out to do the work. Arrow Pool came out and did it. The experience with AHS was great.

I've had to call twice for the air conditioner and the rep has been great both times. The contractor was also great. I called the afternoon before and he was here the next morning. He identified the problem, went and picked up the fan motor, come back the same day and fixed it, and it's working great. American Home Shield has been really good. I've just recommended them to two other people.

I am happy to report that the ConsumerAffairs Department of American Home Shield got wind of my frustration of the denied A/C claim and took immediate action to rectify the situation. ConsumerAffairs initiated the contact and reversed the claim denial to claim approved. I received a full reimbursement check. Issue settled. Thank you for your help.

My dryer was heating but it wasn't drying. I filed the claim online and FTA Services was great. They needed me to run the dryer unhooked to see if it was the machine or the vent, so I had to do it that night, and then they came back. The issue wasn't the machine. There was a clog in the hose. Everything is fine. Overall, I like American Home Shield very much.

The guy from MidSouth Electric was very professional, knowledgeable, and courteous and the issue with the wiring in the breaker box was resolved. I wasn't there, but he spoke to my husband and explained the issue to him. Overall, I tell all my friends about American Home Shield. I like the service, but at some point, I don't think it's fair that the price goes up every single year. I don't agree with that part at all. There's also no rebate program. For example, if you use it less than five times a year, there should be some kind of rebate you would get back or some kind of savings, whether it's 5% or 10%, on your next premium. I would highly encourage that.

One of my friends suggested that I go with American Home Shield. The home will have ups and downs and something will break so I went with them. The guy who came for the AC looked like he was not experienced and I tried to tell him what the problem was. But he was saying that I had a little less Freon. But it wasn't that. I told him that my AC works then it turns off. When the second guy came, I had the same issue and he changed the capacitor. The AC is working fine now. When I called on Saturday, the technician came on Tuesday. It took an hour and 30 minutes to fix it but the timeframe was okay. I was without an AC but I didn't have any option. It takes time to be there.

In the 16 years I've had America Home Shield, I've liked their service. Not too long ago, I had a dishwasher issue. It took AHS's tech two seconds to figure the problem out. American Home Shield brings in local companies that take care of whatever issue is in my house. I pay $54.99 monthly and fixing a dishwasher costs more than 100 bucks. I'm really happy with my coverage.

The AC unit kept trying to run but it would not start and we have a Nest thermostat that was showing that it was trying to cool constantly running but it wouldn't. The temperature in the house was not dropping. Then we got a notice from our power company saying our power usage was way up so that was when we called and made the claim. 5 Star Home came out in about three days and part of that was because of our schedule. They did great and it was about 45 minutes. The guy fixed the unit and the house was cooling.

The air conditioning unit quit blowing cold air. All Comfort did an awesome job. The tech was quick to figure out what was the problem and he got it resolved real quick. He was real friendly. It turned out that condensation on the air conditioning unit went into an overflow and that overflow started to fill up. At that level, it will shut it off, so it won't overflow into your house. It turned out that we just needed to clean that out and clean the drain out, and then check out the unit to make sure everything was fine. The tech did all that he could possibly do. He did the job not more than 40 minutes. He was very responsive and very knowledgeable.

The air conditioner wasn’t getting cold and it wasn’t starting. The start portion of the capacitor was bad. The technician who came out fixed it in an hour. Everything was good and the only thing I didn't like was that American Home Shield had to get a technician from so far away. But it was no big deal. I just figured they hired more locals who were closer.

I feel very good about the contractor that came out for our AC unit. Their person was very professional. He knew what he was doing. There was ice coming up in the fan. Then when he took it out, the fan was fried. He fixed the problem and fixed it well. I feel very confident. It’s been great. I haven’t had any issues since he came out.

I dropped a little bottle as the water was going down into the toilet flush and that clogged it up. The plumber from Waters Edge Plumbing came right out, did what he needed to do, and left. I met him at the door and walked him through the issue. I told him what had happened and that my son had worked on it all day, and that this was to be between him and me and no one else. He had the problem fixed within about 15 minutes.

Everything so far has been great and I have no complaints about them. We had a refrigerator call and My Tek Services came out. There was a defective part and they replaced it and we are happy with it.

We had some bad luck the last two weeks so we had two claims with American Home Shield. One was for the AC and everything went fine with that. It's fixed and up and running. At first we thought the problem had something to do with the thermostat. My husband said, “Oh, we just needed a new thermostat.” So, he got a new thermostat, put it on, and it still didn't work. The problem was actually something disconnected in the mechanism in the main furnace in the garage.

I had a rekey claim with American Home Shield, and there were a few different miscommunication. The first time I scheduled the rekey, the person didn't put it in the system correctly. They put it in for like the day before. So then, we had to reschedule. Then, when it was actually scheduled, they came, they did a great job. They were a little bit late, but that's not a big deal. Then later on after the rekey, we found out that the doorknob pin was gone. So then, the doorknob wasn't staying in place. I contacted them about four times to try to schedule something.

There was a leak in the coil of the air conditioner. American Home Shield gave me contact information. It was a Friday night and Air Doctor A/C & Heating did not respond until Monday. I was not too glad about that but when we connected with them, they did a good job.

Maybe I could file a claim online. But then, I call Home Shield and it just was a very long wait. I waited for over 15 minutes. And then, it only take the process two minutes. That's the only complaint I have. R&D fixed the stove. They were very nice and professional. Home Shield provides good service.

I knew it was about to get really hot so I had the guy from Heritage Air and Heat come and check out my system and make sure that I wasn't having any potential problems. He was very knowledgeable, friendly, quick, and efficient. I have consulted American Home Shield about five times now on various things and a couple of times, the people that they've sent out have been totally incompetent. Sometimes I have to get a second opinion and I don't tell them that.

The heating went out on Friday morning and we were 114 degrees in the desert. AHS sent me a telephone number and I called the guy, but he couldn't come out until Tuesday. But then on Monday, he called us and he said he had a cancellation and he was in our area. He asked if it was okay to come and see it then. So I was very pleased with him. Then he went back, ordered the part, and we got it fixed on Tuesday. He was phenomenal. But we were left all weekend. There was nobody that they could send over the weekend. It was pretty awful. We didn't have an AC for four days. They need to have somebody available over the weekend, especially when it’s air conditioning.

The water wasn't coming out in out plumbing. It had a leak in it a then at the bottom, the disposal didn't work. The AHS website was good when I submitted the claim. Then I was told to expect the contractor out in four days. Myers fixed the main part but if I wanted to do anything extra, then that would be on me. As far as the water running and the water hose and the disposal, everything is operational. I just have to replace the kitchen sink because it has a hole in it. But overall, it was a good experience. American Home Shield does quality work.

The plumbing contractor had been out for the same problem about four times and it was a leak that was in the ceiling in the kitchen. The last had a second contractor come out after the plumbing repair was effected, and the second contractor didn’t do any drywall repair. And then it leaks again, like, “Oh, God.” One thing that I kinda disagreed with, if one contractor that came out contracted via American Home Shield, the plumber had to cut the ceiling in the overhead. I ended up having to pay a second $75 basic fee to have another contractor repair that. I got it that plumbing guys only do plumbing. They don’t do drywall. But AHS was really helpful in filing claims.

There was some broken pipes that need to be resolved and Sullivan Plumbing did a great job. They were very professional and very nice. They answered all my questions accordingly to the fullest. They were very friendly and courteous. They were knowledgeable and they resolved the issues. The claim took about a week to resolve. Luckily, the residents were self-sufficient and they got by what they needed to do until the issue was rectified. The wait time with American Home Shield sometimes can be out of this world. It would be 30 to 45 minutes or more. But during this pandemic, it's gonna take some time for somebody to get on the phone with everybody else as well.

I've been very impressed by the service from Home Shield and they’ve been very reliable so far. I submit a claim, they give me a time frame and the date, and normally, the contractor will be out the next day. What they advertise is pretty much what you get when they come in to fix it. A couple of times I have used it, it was very helpful. The tech from Nova HVAC they sent out for my AC claim was very professional. The control switch had worn out so he had to come back a week later and replace it. They scheduled between 8:00 to 12:00 and he showed up between 8:00 and 8:30, which is great timing, and then he was in and out.

I had a claim for the icemaker, which Appliance Protection came out for, and I was very happy with their service. But I have three properties with American Home Shield and I have one property where the air condition is not working right now. It took me four days to get an appointment and their contractor came and fixed it but it did not work after a few hours. I've been fighting with them just to come back and fix it. I'm not very happy with that.

The first time I called, it was June 29th and the contractor came. He was very responsive. He showed up in less than 12 hours and my issue was resolved. That was when I thought everything was fixed. Last weekend, I started having a problem with the AC. In the middle of the night before Sunday morning, the AC was so loud. We had to shut it down because we were scared it was gonna blow up. In the morning, we turned it back on again. The noise would go down then it would come back again. My neighbor could even hear the noise. The AC shouldn't make that much much noise. I called for the second time but nobody has called. I thought they have 48 hours so I was just gonna wait till the end of the day then I'll call American Home Shield back. Also, they haven't given my friend her referral stuff yet because she referred me to them. But the reps are good. Although I stayed on the phone for a long time before their reps picked up the phone, they provided service.

I live here in Phoenix Arizona, had this house built in 2000 and started with the home warranty company at that time within that 20 years we left for a year or so and came back. I have two ac units that for the last couple years need constant repair, right now it's 110 degrees and we are going on three weeks no upstairs ac. Covid19 is at a all time high here and they refuse to just replace the units. So if you are looking for a home warranty company that will take care of your major items in the long term they're not very dependable.

Only because of my ConsumerAffairs complaint, was my American Home Shield situation taken care of. Their customer support is so hard to get in contact with that my only remedy was to make the complaint and see if they would contact me. I, without exaggeration, made at least 6 phone calls to try and get compensated for a new refrigerator. I was on hold for two to three hours each time, only to be disconnected each time. I give consumer affairs a 5 star rating and AHS a 3 star and only because I did get paid back for the appliance, Eventually. I was without a refrigerator for about 6 weeks.

Dr. Cool came out to fix my air conditioning. It was a good experience. I called American Home Shield to file the claim and I was told to expect the contractors out in the next two days. The repair made things much easier. Since we're using Home Shield, I didn't have to worry about a big bill expense. I knew what I was gonna pay upfront. Home Shield is a good product. It's a good service to have for any homeowner who has appliances because things are gonna break and things are gonna happen in the home. So, knowing that I only had a deductible to pay and I didn't have to worry about the cost was great. American Home Shield’s been around for a long time. I used to have them way back about 20 years ago when I used to live in Bloomington, California and I owned a house. I'd tell others to do it. It's something to look into.

A-US Air Conditioner of Texas came out for our AC issue. They were on time and did a good job. The service of AHS has been fine as well. However, it would've been nice if there is a box to tick online if the claim is for an emergency. Our claim was handled quickly and fortunately, I was able to contact the company directly to make sure that they knew. I will be renewing my contract with AHS.

I submitted a service request for my AC online, then Home Shield arranged JG Services to fix the problem. Now, it’s working good. However, the problem is the scheduling. They had a fixed date and they took a long time to fix the AC compressor. It took more than a month or so and there was a heatwave of 80 to 85 temperatures. It was very hot in the house, so we suffered a lot. It was not good service.

My air conditioner wasn't doing anything. It wasn't blowing. I said I was gonna have someone come out and look at it. I called AHS. Thermodynamic Technologies came out. It was leaking. He said it was the condensation. He said it was natural. This morning, my temperature was reading 80 degrees. Now, it is 73 degrees upstairs, so it's coming down.

Two outlets were out in our master bath. The guy from Master Lee's Electrical Services came out and he tested one. He didn't know where it was at. He put in a new outlet and he still couldn't find it. I told him that there was one out on the outside wall so he went out there. There was a GFI out there also. He pulled the box off and there was also a breaker box outside of the house. The outlet was all corroded out there. He said that he was gonna replace the GFI 'cause it could be the culprit too. He then looked at the breakers and saw that there was water getting in there. He couldn't crawl through the attic because it was too tight for him. So he said that they had a little guy that could do it. He put everything back together and nothing worked.

Perfect Temp was sent for our AC unit. The condenser was dirty and their tech cleaned it out pretty thoroughly. Then as far as poor airflow stairs, he said that the nature of the ductwork itself is being too narrow to reach the upper level. That wasn't something that they could take care of in a service call but he did a pretty thorough cleaning and it helped quite a bit. I thought it was a good service call. Pretty simple and straightforward. It's the only time that we've used AHS and it's going well.

Both of the ACs were out and the contractor took a week coming out and getting it done. The technician said that on one AC, it was a coil and for the other one, it was a compressor. He changed both and it worked for a day or two and then, it got hot again. He came back out and he did something to the downstairs air conditioner. It's still working not as great but it's cool downstairs. At this very second though, the upstairs air does not work. We still have fans and stuff around the house downstairs and I'm sleeping on the sofa, so I don't have to sleep upstairs and my mom downstairs.

Air Design came out recently and they were excellent. Our AC went out and it was kinda after hours so I called them that next morning once I got their number from American Home Shield. They sent someone over that same day and they showed up early. I kinda like to know what’s going on so the guy explained that. He was thorough. He even checked other stuff. He was in and out in probably less than an hour and everything’s been good since.

We had two claims with American Home Shield and the contractors were here at the same time. The track on the trash compactor was broken and it wouldn’t open and close. So the tech from Ramey Appliance replaced the track and it opened. Everything's working great on it. We also had Crown Appliance and they did the instant hot water behind the garbage disposal. Their tech wasn't allowed to remove the garbage disposal to replace the water heater. He said that American Home Shield wouldn't pay for it. So, I had to remove the garbage disposal myself and then reinstall the garbage disposal myself when he was finished. It was a little frustrating that they weren't allowed to do that, but it was easy enough for me to do. Overall, they both did a good job. I like the peace of mind knowing that everything will be taken care of by American Home Shield.

Overall, I’m pleased. American Home Shield has been a great coverage. They've responded to the issues I have made a claim on. More Than Plumbing came to repair the shower faucet and the bathroom faucet that were leaking. They were able to do the repair that same day.

My sink was clogged up prior to me closing on the house. So I had to call AHS to send someone out to get it fixed. I filed the claim with the rep, paid the deductible, and she scheduled someone to come out right away. It was pretty easy to do. The contractor came and they did a great job. They were very friendly and very professional. It was a good experience.

The washer was throwing some error codes on the display. My wife called Home Shield's 800 number and everything was pretty clear. It was a pretty good experience. Home Shield said the contractor would be out in three days. That seemed to be standard, but relatively quickly. Pro Services came and was very polite, and was in and out very quickly. Everything went smoothly and I'm very happy with it. We have clean clothes now. That was our third service call and we have been very happy with all the results we have received.

My neighbor said I may be sorry I went with American Home Shield but I had just called about my washer and although I did have to pay as soon as the repairman came, the service was very quick. I had to wait a few days for the repairman to come. But everything went beautifully and Tarheel Appliance was wonderful. I hadn't used the washer for four days and I explained to the guy what it was doing. But when he went to turn it on, it started right up. So I was out 130 some dollars for the service call but that wasn't his fault and that wasn't Home Shield's fault either. He was great and I was very impressed with the service with Home Shield.

Texas Plumber was really good and informative. Unfortunately, they couldn't fix the problem. The guy said that the toilet would flush and do everything. But it just wouldn't contain the water in the bowl. The water in the toilet bowl would drop to a very minimum amount. But it was working. They said that it might be a vent that needed to be cleaned and that would have to be done by another company. So, they dropped the claim.

Initially, the contractor said that it was out of the coolant and so, the first time they came out, they put more coolant in it. Then about a week later, it went out again. So, they came out again. At that point in time, they said that the compressor was shot but they couldn't get an authorization from American Home Shield who had everything they need, from the fact that we need a new compressor. They were telling me they didn't have the initial visit and how much they charged for coolants, which really doesn't matter but that’s something they can figure out after we get this resolved, so I can get an AC. They are supposedly saying that Everyday Heating and Cooling is not submitting things to them, which I know that they are because I've talked to them several times. It's been a month or so that I have been waiting.

We've had American Home Shield for years. For a couple of years, they were sending people who weren't local to us and it would take longer which was not a good experience. Other than that, we've always been really happy with them. We had a technician from Service Plus who did a great job on the dishwasher. It was very quick and everything went well.

Airmax had to come back twice for my air conditioner. In doing so, the tech fixed the fan on my unit. After he fixed it, it was freezing. So I had to call back in and ask them to come back. A different tech came out and I ended up having to buy Freon. As far as the service with the air conditioning unit, I had no problem with American Home Shield. But I had a problem with them with my refrigerator. I had no problem with the refrigerator people but my problem was the follow up back American Home Shield. I was very disappointed in that because it took me a long time.

Things have been going great with American Home Shield. When we first bought our house, we had our gas turned on and we had to turn on the heat. However, there was something the gas guy said he couldn't do and we didn't know anything. I called AHS and they sent their contractor Total Air Care out. The tech got my heat lit. That was great. This year, I had an AC issue and Total Air Care came for that too.

The electricity was not working. The technician had to wait for Pacific Gas to come and shut off the electricity in the house. We waited about three months because of COVID-19. When they fixed the electricity in the living room, the electricity in the kitchen didn't work. When they fixed the electricity in the kitchen, the electricity in the bedroom didn't work. The technician suggested that maybe it was from the breakers. He did change the breakers and it worked perfectly since that day. He was very friendly and professional. He did care that we had some part of the house where the electricity was not working. We are working from our house and I have two of my sons who are students. We desperately need electricity in my house.

Smokey's Garage Door was sent by American Home Shield to resolve my garage door issue. The techs from there were excellent and I highly recommend them. The rest of AHS's contractors have been fine. There were times though when I had to wait a long time to talk to somebody. Other times I would call and not even get a response. It was frustrating but I understood considering the circumstances. Other than these issues, everything that we've had them to come out and fix, there have been no problems. We've had a refrigerator replaced by AHS too and that worked out really well.

My AC unit had gone out sometime in the middle of the night because it was a little warm when I woke up that Saturday morning. So I called AHS right away and they connected me with the repair people who were able to come out Sunday morning. It was 24 hours from the time I called until the time somebody came out. So that was great.

When I flipped my air conditioner switch to have it come on, it just never did. I contacted my homeowner’s insurance and submitted a claim. They said that NW Sundance Services would be contacting me back shortly after I did that and they did. They were great. Since they came, everything has been good. We were in 90 plus degree temperatures and the repair has really benefited us quite a bit.

They really worked hard to resolve it and although it took a few trips, they hung in there and got it done.

In the one year I was with AHS, I had two claims. The first one was my refrigerator and the contractor came out and realized that it needed a fan. But they did not have that on the truck because it was a special fan. So within three days, they ordered the fan, it came in and they called me to say the fan came in. Then they came and installed it and my refrigerator is perfect. I did another claim when AC was dripping water. Total Air Care came out and they did whatever they had to do. The tech assessed what the problem was, went back to his van, got his tools, came back and did what he had to do. In 15 minutes, he was done. The leak stopped and my AC has been working ever since. AHS is doing great. They are reliable and the contractors that they have seem to be efficient in whatever they’re doing. They know their thing.

The guy from our RK Plumbing Heating and Cooling came out for a plumbing issue and he was on time, professional, and excellent. This has been a drippy faucet for over a year and in the guest bathroom. It even corrodes the part of the stopper. He took care of it immediately and knew exactly what he was doing. I've been very happy with American Home Shield. I find it easy in submitting claims and the time for someone to come out is very reasonable.

We've had two different contractors. The very first one was on our kitchen stove. I wasn't impressed with them because they came out and the tech said, "Well, I gotta go see if we can find the parts for it." Three days went by but I didn't hear anything from anybody. I called Home Shield and they said, "Well, he hasn't even turned anything in to us." It all worked out in the end because as soon as he did his job, then Home Shield was right there to take care of us. The other time, Oaks Heat and Air's tech was wonderful. He was very professional, on time and answered all of our questions.

Everything worked the way it should with Home Shield. I submitted a claim online, which took about three minutes to do, and then they sent me a text indicating the vendor I would be dealing with. They said I could reach out to the vendor or the vendor would reach out to me. I went ahead and called the vendor, Main Line Plumbing Service, myself because the issue was with the air conditioner and it was 95 degrees. They fixed the problem in a timely fashion. The tech was able to diagnose it when he got there and he was in and out relatively quickly.

American Home Shield sent Advanced Home Services out for an AC issue. It's like a little cylinder that went bad. They were able to replace it and get it fixed. Also, they had to add a little Freon to my system. They told me everything that they were gonna be doing and told me exactly what it’s gonna be if it was any extra, and what I would have to pay extra. So, I was very pleased with their customer service and how they were very professional in doing their job.