American Home Shield Reviews

I have a sporadic problem with my heating system, where it would go on at times when it wasn't supposed to go on per the settings. The people that came were excellent and I can't say anything negative about them. The man explained that he gets a few claims a year about the problem, but sometimes, the problem doesn't occur until 1:00 am, so he said it is very hard to catch it if it was in fact affecting my heating and fan system upstairs in my attic.

My overall experience with American Home Shield has been the best. They have broader coverage as opposed to any other company. When the garbage disposal wasn’t working, Plumbers Inc. came out. But it was an expensive $100 to have the problem fixed. They could have also come out a lot sooner because I put in a complaint on a Friday and they didn't come out until the following Thursday. But everything has been running okay since the repair. The tech put an Allen wrench underneath the garbage disposal and twisted it back and forth, and he said something in it was jammed. He unjammed it and it worked. The reps were also good when I submitted this claim over the phone.

ATR Heating & Cooling came by to check out our furnace and we were satisfied. The contractor was very professional and we were very happy with the quality of work. I submitted the claim with American Home Shield online and the process was easy. They were able to get the company out the next day.

I bought my house 2 weeks ago and I've had American Home Shield since. There was an issue with my air conditioner so I called them and told the rep that I needed it fixed. She sent somebody from A-US Air Conditioning of Texas and he was good. He fixed everything quickly and he also gave me some suggestions on how to keep it running. Now, all is good.

Our ceiling fan remote control wasn't working, so the fan wasn't working as well. I went online to put the service ticket in with American Home Shield. They contacted me on that same day and told me who the contractor was gonna be. The contractor came out today, and the quality of their service was excellent.

My most recent claim with American Home Shield was for an AC check and I scheduled the service online. I tried doing it by phone, but I was on hold for too long. I had to call them back and reschedule because I had gotten my days mixed up and they were easy to work with. Brown Air Conditioning & Heating came out and the interaction I had with them was good. They were on time, they were professional, and they answered any questions I had.

When our AC stopped working, we requested a repair from American Home Shield and the online process was very easy. The contractor came the day after next and they were very kind and professional. Our AC works perfectly now.

The garbage disposal was leaking and I tried to file a claim with American Home Shield online, but I had questions about whether it was plumbing or the disposal or how I should put it in. It only gave me the dropdown menu, so the issue didn’t fall within any of their perimeters. It took about four days for someone to come out after I filed the claim, but the service contractor was very professional. I've been happy with American Home Shield so far.

We've had plenty of claims with American Home Shield and most recently, we took advantage of their regular maintenance thing. Our refrigerator is so old and new problems keep coming up. We keep having to call them out for it. It's not that they're not fixing the problem, but at what point do we get a new refrigerator? They should have a fact page. Still, working with AHS has been great and we renewed for another year. Their technicians have all been great as well.

The wind was coming off the roof of the house and blowing down the flue and then kept blowing my water heater out. I called American Home Shield and the interaction with their rep was wonderful. It took five days to get somebody out and look at the problem. The contractor said the flue was too short. The flue has to be heightened. However, AHS doesn't cover that. Nevertheless, we had a wonderful experience with AHS.

I went online to Home Shield to put in a request for a service and set up my profile, and that process has been absolutely wonderful. It was so easy, they deducted the $100, and there was no money exchanged between myself and the plumber. So, that was a beautiful experience. The plumber came on a Thursday, and he was very good in the communication that he was on his way. And then when he worked on my bathroom, he said they didn't have a part. They were gonna have to order it and then they'd give me a callback next Thursday to reschedule to come out and install it. The next Thursday came around, but I haven’t heard anything. So, I called them on Friday and the rep said she had a box to go through but she asked me to let her call me back.

I had to request a service... No problem since I had a credit. the service was done no issue. Then I received a bill for the service. I had a $75 credit so there should have been no bill. I called again when I got the bill and was assured it was taken care of. I just got a delinquent notice for the same bill, so here I am on hold again for someone that likely speaks poor English and will not resolve the issue. Getting my items serviced is not the issue, the absence of satisfactory customer service is. I won't renew my contract.

I have had this home warranty for year half. Never used it till I went downstairs and water heater was leaking all over floor. So made claim online and was notified that a plumber would contact me in 24 hours. Well never heard anything so called them. Said they couldn't get to me till Monday. This is Friday and no water heater so I called AHS and they put an expedite work ordering on it.

My refrigerator had a shortage and it did not come on. I submitted a claim to American Home Shield and they told me what schedule was available and then, they adjusted it after I told them my schedule. The guy from Miss Appliance who came out was very fast and professional. He came out twice and both times, it was a very short visit. Since the repair, the refrigerator is working fine.

I had some problems with my air conditioner when I went to start it up for this season but I have a maintenance every month with a local company here. They came out and checked it, and said that there was a problem a part. So, I called American Home Shield because they said that it was gonna cost some money to get it fixed. AHS sent someone else out and they got it repaired. I requested the claim online and the appointment was the next day. When I called to schedule the appointment, the maintenance people that came out had given me what they thought the problem was. So, it made it a lot easier because the contractor already knew what part they were going to need. It hasn’t been warm to use the air conditioner but the technician turned it on and tested it, and it appears to be okay. AHS did a good job and I would recommend them.

I bought my house two years ago and someone referred American Home Shield. I just decided because I was worried as a first buyer. I’m from outside of US, so I was not really sure how to do things here. So, I got AHS in case I need it and I’m better protected. I submitted my claim through the internet to AHS for the dishwasher. I have used it before and I knew a little bit more about the system, so everything went very well. A local company came to my house but they had to come three times to fully repair so, it took two weeks. During that time, I spent more time outside to have dinner so I don’t have anything to wash which was the most important change in my day-by-day activities in my house. Nevertheless, the person was very nice and he engaged to solve the problem. The dishwasher is working well now.

My dishwasher was leaking and I filed a claim with American Home Shield online. They sent an electronic guy out the next day, but he said that it was the plumbing. So the plumber guy came, but it's still leaking. Other than that, both contractors who came out were perfect. And I'm very pleased with the turnaround time.

My experience with American Home Shield was awesome. After I put the claim, they let me know right away that they were gonna take care of it. The company that they told me was supposed to come over here and fix the problem, ASAP Plumbing Services, came over here and within 20 minutes, I had a brand new garbage disposal. They found the problem and cleaned the water that came out of the garbage disposal. It had been leaking in the bottom and I had placed a container to hold the water. I had to be careful with that because it was underneath the cabinet and I didn’t want it to damage the wood of my cabinet. Everything was fine after they fixed it and I'm really happy with the service. It was good. My mother-in-law also has the Home Shield. She was the one who actually told me to get it and I'll recommend it to anybody as well.

I filed a claim with American Home Shield for our oven. The electronics for the heating element went out. I thought I'd be able to fix it, but it didn't work out. It is a double oven and I had another oven that I could use, so it wasn't an emergency. But if it was just a single oven, it would have been a different story. I filed the claim over the phone and someone came out the next day. They looked to see what the problem was and had to order parts. The parts were in within a week and they came back within a week and fixed it. The experience was perfect and I couldn't ask for a better service. I really appreciate AHS's service.

The air conditioner was just blowing out warm air so I submitted a claim with American Home Shield. The online process was very easy to do. It took three days for them to send a contractor out and the contractor was great. He came out, was very timely, took care of the problem quickly and he was gone. Since the repair, the air conditioner works perfectly.

We have a house in Florida and in Tennessee, and we have American Home Shield on both. Our interactions with their contractors have been very good. Plus, some of them have been friendly. When the glass top on our stove cracked, AHS said that they don't replace that. They sent somebody else out who said that the stove is still operational. I wouldn’t use it though. I'm terrified. When you turn the heat on, that crack is gonna get worse and the glass could shatter. The stove was only four years old. We talked to the company and they couldn’t explain it. They should have replaced the glass top.

We had a leaky toilet pipe and we were seeing water stain on our kitchen ceiling because the bathroom was on the second floor. I submitted a claim to American Home Shield. I called it in and then they referred me to their internal vendors. I contacted them and scheduled an appointment. The scheduling was easy. They came out and repaired the issue the same day. They’re very professional, friendly, informative and quick.

When my dishwasher won't drain and it leaked water, I called in and submitted my claim to American Home Shield. The people on the telephone are always nice and I'm always happy with the guy who comes out. However, I'm rather annoyed with AHS because this is the third time I've had somebody out here. The dishwasher is 11 years old because it's the age of the house.

On a Saturday, I noticed that my pool pump tries to kick on but it did not come on at all. I requested service on my pool pump with American Home Shield. The gentleman from Miller Pools came to the house. He called me on his way and I let him know that I’m not available to go to whatever he needs to do. They did call me before to schedule the appointment though and let me know that they’re coming on the following day. When the guy came into the house, he did the work. And then after he got done with the work, he told me it was done and the pool pump is running, and it’s been running great since. It turned out that the pump itself was not broken. There was a transistor or some component in the pump itself that burnt out and malfunctioned. So, he replaced that piece, and he was here for less than an hour.

I went online and submitted my claim for a water leak to American Home Shield. The process was very easy and they had somebody call the same day. The contractor from Kemper Plumbing was great. He was fast, quick, and reasonable.

American Home Shield’s website is very user-friendly. I went to their website to submit a claim when the upper rack of the dishwasher kept falling down. It seemed like some support piece of plastic on each side was defective or broken. If we tried to use the top rack of the dishwasher, we were always worried that it would fall down and the glasses would get broken. So, we either didn’t use it or we had to press on both sides and kept our fingers crossed. Then, an AHS rep called within 24 hours as the website said they would and I was told exactly when the contractor would come out and the day that they were scheduled to come out. The contractors called me and gave me within an hour when they would be coming.

We got an error message on the door lights of the refrigerator. And then, the freezer would not stay cold and the refrigerator would freeze items that were in the crisper drawers. I called American Home Shield and submitted a claim. The interaction with the rep was great. I was told when the vendor would be contacting me. I was also given an expectation that I'd get a call within 24 hours and that happened.

American Home Shield is a great company. They took great care of me. Someone from All American Plumbing came and fixed our kitchen faucet that was put in wrong when we had another warranty company. Then they had to order a part for our shower in the master bedroom that was having some issues. They fixed it, initially, but it was a more expensive thing. Instead of just one faucet, they had to replace all three and reconvert it to a new faucet system. They took care of that a few weeks later. They kept in touch with us the whole time and worked with our schedule because we went out of town during the time that we were without one shower. They made us aware of the shipment coming in. They came last Thursday and fixed the whole thing. It's working perfectly now. They gave us a great customer service.

The recent claim that I filed with American Home Shield was for our refrigerator that stopped working. The light came on, but it was the switch on the compressor. I filed the claim online and the tech called and told me what to try to do -- to unplug the refrigerator and plug it back -- but it didn’t work. He came after that, but I had lost some of my food in my refrigerator. I opened it and everything was melted, and it has been registering 65 degrees since then. He told me to unplug it and leave it unplugged for half an hour or so, then plug it back in and maybe, it can fix itself, but it didn’t work.

Our oven was taking forever to heat up. I phoned in a claim to American Home Shield and working with the rep was excellent. The contractor called the next day to schedule and then a fella came over. He said it was the igniter that was bad and he fixed it in half an hour. The quality of the work he did was excellent and since the repair, the oven is working as it should be.

My recent experience with American Home Shield was good. My refrigerator's compressor went out and AHS sent a technician from Mr. Appliance of Cleveland. Fortunately, it was cold enough at the time when the unit wasn't working properly. Still, we lost a bit of food and we had to store our stuff on the back porch. The tech came out one day, assessed the problem, had to order the part, and then the part came two days later. Unfortunately, they were booked up, so it took about a week for him to come back out. But he came back out and within an hour or so, he solved the problem and the refrigerator was fixed. He was very good, knew what he was doing, and he was very friendly.

I had a bit of issue with my previous carrier, and when I got feedback from one of American Home Shield's customers, I went with AHS. I've been with AHS for a year now. When the garbage disposal wasn't working, it was affecting us big time. We didn’t have access to that sink. I submitted a claim with AHS over the phone for the garbage disposal and my experience was good. I was happy. The vendor who came out was very professional and knowledgeable. He knew exactly what needed to be done, and he was in and out. He also did the job fast and painless.

I've submitted a repair request to American Home Shield to address a leak in my dishwasher. They sent a technician from Appliance Tech. He came out and he noted that there was no air gap installed for the dishwasher which was a little strange because I've installed dishwashers before, I've installed air gaps before and as far as I know, there's no reason why not having an air gap would cause the dishwasher to leak. It's really designed to prevent that flow from the garbage disposal into the dishwasher.

I had a refrigerator issue so I called in to file a claim to American Home Shield. It was done automatically but when I spoke with a rep, they had been really good. However, AHS could improve on their hold time as it is too long. They sent Bradley Appliance and they had been great on everything. I’ve had them out to my house before and they had been really good every time. I’m very happy with American Home Shield’s service and everything has been really good. I recommend them all the time.

We had a leak in our bathroom upstairs that was coming through the light fixture downstairs. I submitted a claim online and it was very easy navigating American Home Shield's website. We didn’t know if it was gonna be an emergency or not, but determined that it was not and we were able to use the app. When I call in, I’m dissatisfied because the wait time is so long. Even so, for this claim, the techs came out and took care of the leak and fixed it. We’ve been very happy with everybody that we’ve used.

I bought a new house, and it had been remodeled. It was suggested that I get the doors rekeyed since all the contractors had keys. I filed a claim with AHS online and their website was super easy to navigate. The people at AHS set me up with the rekey place, and the technician who came out was awesome. He came in and it took him 15 minutes to rekey my doors, and then all was good to go. He was awesome and everything went great.

I took American Home Shield one time in the past and right now, we've had them for about 8 months already. I had an electrical issue and I called them for a claim. South Mountain Electric Service called me the next day but I missed the call. I called in the next morning and the contractor came straight out. He was really good and he searched out until he found out what was wrong.

The heat pump was all frozen on the outside. I looked at our old manual and it said not to worry if it goes up iced around the outside. The fan was still working and it would click on to the heat the house. It would draw power from our lights, so our lights would dim and then come back on full strings, and it is still doing that. We had almost a $400 bill and we had our Coos-Curry electric department come out, but it had nothing to do with our power connected to the line. The tech said that I should check out the heat pump because it seems like that is where the problem is coming from. We thought it was our power company, but it wasn’t. It was the unit.

My washing machine was on the fritz. I submitted the claim to American Home Shield online and the process was very easy. It took a day or two for the contractor to come out. Economy Appliance, Heat and Air had to come out a couple of times and they were very professional. The washer had issues and now has to be replaced because it isn't fixable anymore, and American Home Shield is working on it.

American Home Shield insisted that I get my refrigerator repaired by a local contractor who was neither reliable nor competent. This contractor picks up the phone maybe 1 out of every 5 calls. Even the customer service representatives at AHS had difficulty contacting the contractor. Almost a month later, my fridge is still not working, and they still insist that *THE SAME* contractor come out for a fourth time to try to repair my fridge. They would not grant my request that we go through a different company this next time.

Overall haven't had any issues, but this one is worth mentioning. I called in for service on my dryer and was given a time and a date. Later on they call to reschedule then the day before they call again to reschedule. I ask to be sent to another company and they send me to a non existent company and give me a personal cell phone number. It has been over 2 weeks and still not a single successful appointment made. Still awaiting response from them other than, "I'm sorry. There's nothing we can do."

Filing a claim for the toilet with American Home Shield was a long process. It was about a month and a half from beginning to end. American Home Shield denied the claim at first, then I got a second opinion and I had to wait for the second guy to come out. He had to look for what would work as far as a replacement for that particular toilet because it wasn’t a standard toilet. He was proactive and he was able to resolve the issue with American Home Shield and I got a whole new toilet.

Water pressure issue if too high then contract is not in effect. Water heater failed...water pressure issue not covered. Toilet failed ...water pressure issue not covered. You get the idea.

Our water in the faucet in our bathroom stopped working, and so did the dishwasher and the ceiling fan. The contractor that came was fine, but the dishwasher claim didn't get resolved. He said it was nothing they could fix. We got a call from American Home Shield, and they said we would not be charged another $75 and that an electric company will be contacting us. Our ceiling fan has still not been looked at. There was an issue one other time, but I contacted someone and it’s been fine since then.

American Home Shield has fixed everything that we've called about but we went through a hassle to get it. It takes me forever to get anything done and that's with all my claims. It's not so much American Home Shield but getting the stuff ordered. Home Shield would order the stuff and there is a lot of delays. I've got a microwave issue that they've been out for for four times.

My ice maker was not making any ice. While with my wash machine, I heard what sounded like a small jet plane engine getting ready to take off, and I thought that that was not right. I wanted to get the appliances checked sooner than later. I submitted a claim with American Home Shield for my ice maker and washing machine. The claim was submitted via my app wherein navigating through their website was super easy. The rep at AHS gave me a two-hour window of when to expect a contractor. And then when the contractor was on his way, the AHS rep sent me a text saying that the contractor was on his way.

There's no waiting whenever I submit claims online to American Home Shield which is why I prefer it and their reps are very delightful whenever I talk to them. They let me know what's gonna happen and about how much time it's gonna take for them to send a person out. Also, I've had very good interaction with the contractors that I've come into contact with. They've done what they were supposed to do and everything was fixed by the time they left. American Home Shield has been delightful. They saved me a couple thousand dollars because they worked on my washer, refrigerator and stove. I’ve had no problems with them at all and I would tell people to use AHS.

We inherited an American Home Shield policy when bought the house two months ago and they did a great job on our first claim. We had a fairly high-end stove oven and its heating elements were not working. My wife called and we submitted a claim, and then the appliance repair company said that it should be covered. They got the part, installed it, and everything is working now. The whole thing took a couple of weeks and they did it in a very timely fashion. Our AHS policy has been helpful to us and it has been great.

I submit the claims with American Home Shield both online and over the phone. If I do it on the phone, I tell them what I needed and they take care of it. They are really professional and the contractor normally calls me right away as I put the claim in. The most recent experience with American Home Shield was outstanding. My toilet bowl wasn’t filling up and the contractor they sent out did everything -- I love United Air Temp. Everything has been running well since the repair.

SAP replaced my waste disposal which was leaking. Besides leaking, it was also clogged so there was a lot of nasty water in our sink. I made the claim online and American Home Shield gave me a timeframe of three hours, and SAP arrived within that timeframe. The tech was a professional and he was very attentive.

We've been very happy with American Home Shield. We recently submitted a claim for our washing machine to be fixed and the rep told us to expect the contractor within a certain time. The contractor was wonderful and very professional. And since the repair, everything has been working fine. People have to have a warranty that they can rely on and trust. We never know what's gonna happen, like with my washing machine, so it's very important to have a warranty on appliances and the items in our home.

I had a heating issue. The igniter on my furnace had failed. It went out on a Saturday but the contractor that American Home Shield assigned couldn’t contact me until Monday. But they were able to come out on Tuesday, so it was not too bad. Most of the time, we wait three or four days for the contractors but that's okay. They were able to replace the igniter from the furnace. We also had claims with AHS for the furnace on the other side and the toilet, and everything has been fairly quick. We had a few hiccups when we had a claim for a slab leak. There was a confusion with the local contractor, not on American Home Shield's side, but we got it resolved. We got it paid and all was well in the world.

I went online and the American Home Shield website is very nice and easy to navigate through. I had a garbage disposal problem and I was impressed with the fact that they have a tutorial on the website that said, “Did you try this? Did you try that?” in order to save me my fee, which I appreciate. I subscribed for a claim and they sent Triple S. I assumed that because the contractor came from them, they’d better be good enough. When the contractor arrived, he was very professional, clean, and very knowledgeable. He took care of the problem and I like the fact that he tested everything before he left to ensure that there would be no problems. I used to be with another warranty company and I was extremely dissatisfied. They cost more per year. American Home Shield, on the other hand, is less expensive and they’re not rude. So, I’m very pleased with them.

I had two claims with American Home Shield. The first one was with the garbage disposal and the technician did excellent work. He came to a conclusion that the garbage disposal needed to be replaced and he replaced it. I was very satisfied with what he did. But, I was not happy with the second company that came out. He made promises that he couldn’t fulfill. I received a call from American Home yesterday and I asked them to put them on ‘Do not return’ list. When I a problem with the ceiling fan, he said it was a remote control because it controlled everything. He told me that would be replaced with no problem but I come to find out the remote control is not covered.

The refrigerator stopped blowing cold air and when I submitted the claim online to American Home Shield, the experience was quick and simple. I was given a timeframe as to when to expect the contractor but it was over the weekend so, it was a gray area. I put in the claim on a Saturday. I called the tech service on Monday and then, they came out the next day. The tech was professional. He walked in, he went immediately to the fridge, looked at it and started troubleshooting from there. Since the repair, the refrigerator has been working and I don’t have to live out of coolers anymore. Having AHS is very valuable because I didn’t have to pay a $1,000 repair bill for my refrigerator.

When I bought the house, the seller paid for a year warranty with American Home Shield. I used to have OneGuard in my house in Houston and one of the services of OneGuard was when one buys a new house, they would come and change all the locks on the door as a security measure and it makes perfect sense to me. So, I called American Home Shield and told them I needed to get the locks changed. I asked if that is something they do and they said yes. I said, “Well, at OneGuard, it was free at a one-time deal. Is it the same thing with you?” I held on for about five minutes and the rep came back and said, "Oh, yes, ma'am. There's no service fee for this. No charge for that." I said, "Okay cool. That's what I wanna know. Thank you." Then, the rep said that I needed to go online and schedule it.

I called American Home Shield for our air conditioner and the claims rep was nice. She told me all that they were gonna take out $75 for the service fee out of my checking account and that I could use whoever I wanted to use. They informed me that I could use HVAC Repair because they are the ones doing the updates on the checking of heater and the air conditioner. They service it twice a year. The technician was very nice and prompt. He told me when he would be there to fix it and the quality of work was good. I have been happy with them every time they've been out. I would recommend AHS. It’s very important. You don't get hit by those high bills when you have any and if you keep it under warranty and you do your inspections like you're supposed to, it's worth it.

We got an email from American Home Shield, and we called to set up the appointment. We had someone from A-US Air Conditioning of Texas come out and do an inspection on our air conditioner. It was for a regular preventative maintenance check-up. Bruce, the tech, got right to it. He did the inspection and he gave us the information that he had discovered. It was very rational and quick, in and out. It was done fairly quickly too. He did a great job. I am happy with the set-up. It’s something I plan on renewing to keep it going with the house as long as we have it.

The dishwasher wasn’t working right and I filed a claim for it with American Home Shield online. The contractors that they sent were decent guys. They were courteous and helpful too. The tech showed me how to use the dishwasher, cleaned some stuff, changed something and he made it work again. It was all done in about half an hour. My experience with American Home Shield was wonderful.

My washer stopped rinsing and I was also getting an AC tune-up. I filed my claims online to American Home Shield and I was impressed. For the washer, I shut my computer and was texting my boyfriend that I hope they call me soon, and AHS called. For the AC, I filed it on a Friday night and they called on Monday. It was understandable since they were closed but it was quick.

Making claims at American Home Shield has been very easy as they’re very willing to help. So far I’ve had two claims and whatever was wrong, they were able to take care of it. If they had a problem, they checked with somebody that could solve the problem. So, they didn’t leave me without being completely satisfied. They have given me excellent service and I’m perfectly happy.

I put in a claim online for my GE Profile Microwave with American Home Shield. However, it took quite a while for them to come out. According to the technician, they were shorthanded so the appointment was 9 days out. He came but then he had to order parts. He came back a second time after another 11 days. That time however, the parts did not work so he had to order different ones. It was another week and a half of waiting. Afterwards, the repair took care of the problem. Four weeks without a microwave was hard since I don't cook. It was a pain in the butt but we got through it.

American Home Shield has been prompt in getting back with us when we call and in setting up an appointment for the appropriate person to come. We had an issue with our washer and dryer a while back and we had to have that taken care of. Then about a week after we moved here, the hot water heater went out. American Home Shield took care of that too and did a good job. We were told that the freezer is not included in our appliances for the protection though, and we had assumed that if it was an appliance, it can be fixed or replaced. So that’s the only issues that we have. But everything else is okay.

I called American Home Shield and had a perfect interaction with their claims representative. The person said that a contractor would call within 24 hours and they have to fix it within 48 hours. The guy from Aaron Plumbing arrived, saw the stoppage, and started investigation with the stoppage. He put a machine downstairs in the basement then started rodding the stoppage until it was opened. It was great.

Our ice machine was broken, our stove wasn’t working properly and our oven was messed up. I submitted the claims online and it took five minutes. It had a list of things I could click to have looked at, and I did one claim with all those items included. It was easy and there was no issue. After only a few days, J & J Appliances came out. The technician was great. He was a nice guy and handled everything professionally. J & J ended up fixing the icemaker but they couldn’t get parts for the other two items, so they replaced those. J & J was good although in order to get the new oven, we had to escalate the issue to management. Still, AHS was very open to hearing our case, so it all worked out. It was just a matter of having to do that.

I've been with American Home Shield for a total of about 20 years. I was with them then I stopped. But then I started back up. I just didn’t have the money then. But in terms of submitting claims, everything is doing good. I usually file claims on the phone just because I wanna make sure it's correct. I don’t wanna take chances. Someone would be coming here and I would take a day off work. The copay has gone up though. I used to be charged $75 but then they started charging some tax so it went up. It goes up every year or every other year. It started around $40. Now, it's in the 60s. But it's been 20 years and everything has gone up. So I don't know if that's expected. I would love if it never went up but I guess that’s understandable. Recently, it was Super Plumbers that came out for my claim. They had been here before and they did pretty much the same thing they did before, and it was fast. They were very good and thorough.

I phoned in a claim to American Home Shield for our dishwasher that completely went out. The problem looked like an electrical issue with the fuse. They got the problem taken care of in no time. Their tech fixed it and everything has been great so far. I appreciate their service and plan on renewing my home warranty with them in two months.

My kitchen goes through my utility room into the main pipe and something clogged up the pipe going down the washing machine. Whenever I make my laundry after washing, the water would come out. Eventually, it flooded. I filed a claim for it with American Home Shield over the phone but the problem is they did not have all the issues. I had to punch this number and that number and they didn't have all the options that I needed. I really hate these automatic services. I had to make a second call and talk to them and explain what the issue was.

AHS sent a contractor to repair my HVAC. The contractor tried to charge me over $1000 in bogus fees for fictitious “code upgrades”. The contractor had over 85 negative reviews on BBB; many for the same thing. A second contractor confirmed the upcharges were bogus. AHS confirmed the loss was covered. AHS still tried to force me to use the first contractor stating the bogus charges “were not their problem as they aren’t covered anyway”. AHS then tried to settle the claim cash in lieu for 1/4 the cost of repair. I had to call them no less than 10 times. They never once returned a call or followed up.

We received American Home Shield as part of our closing package when we purchased the house. I put in a service request to American Home Shield on January 5, 2019, today is April 6, 2019. My refrigerator is still not fixed. The appliance repair company sent out a service technician on 4 or 5 different occasions to repair our refrigerator. The fridge continues to leak water into the bottom tray and water continues to freeze under the bottom tray.

I have used AHS for 20 years and just canceled my contract. I have always had good service. This week my sump pump went south. I was notified that after seeing that my case was closed w/o a response from AHS that because my air conditioning drains into my sump pump the warranty is void. The contract states (Ground Water Only), but there is no way that I would have known this prior to calling them. The builder of my 8-year-old home designed the water to drain this way. The plumber that visited told me that some plans intentionally word the contract this way to avoid having to pay for repairs. DISAPPOINTING! I have canceled my plan and will review the fine print on CHOICE HOME WARRANTY which I believe will cover my sump pump.

My renewal statement shows a 30% increase. I’ve called 3 times to find out the issue. I’ve never even filed a claim!!! I spoke to a gentleman named Peter on my last call and he was extremely rude and condescending after he couldn’t give me a reasonable answer for the huge price increase... He was not even knowledgeable about the policy. Maybe it was just a random call center that handles AHS customer service. I’ve recommended the company to many of my clients but I’m extremely hesitant to do so after this experience!!!

So, I had an issue and called in to speak with someone. I was not given direct answers and the CS rep was on the verge of being rude. So, I asked to speak with a supervisor. The rep I was speaking with asked me several questions as to why I wanted to speak with a manager. After getting nowhere and insisting to speak with a manager, she hung up on me. I called back and was given the run-around for 51 minutes before I hung up; again, them not allowing me to speak with a supervisor. This was clearly them not wanting me to speak with a supervisor (or manager). This avoidance and unwillingness to help out is the worst thing any company can do relative to a customer experience. I will need to think long and hard before I renew another year with these people.

My heater pilot light kept blowing out. The final conclusion was that the furnace needed to be replaced. I elected to go with my own contractor as he was the person who installed the previous furnace and my AC and he has complete knowledge of both of my systems since I have been in the home for over 34 years. Subsequently, the furnace was replaced and all repairs done. I submitted the invoice and was informed after several days, via email, that "We received your documentation regarding your furnace. However, we are unable to accept this as proof of replacement for the furnace at the above-referenced property." "Per our records, we need to receive need paid in full invoice showing purchase of new furnace that has at least 1-year manufacturer warranty and company information on invoice."

Our dishwasher and refrigerator wouldn’t work, and one of the burners on the stove wouldn’t work too. I filed a claim with AHS online and the process was very easy. National Platinum sent one person. Their lead time was about a week, but the person they sent was very professional and did a very good job. Our appliances all work fine since the repairs. Overall, AHS should choose better vendors. In some cases, they’re great. In some cases, they’re not. Also, from the plumbing’s standpoint, I felt like they were here for them and I ended up having to make a large claim on my insurance.

Submitting claims online to American Home Shield tend to be easier. I used online to get the phone number to call a claim person because when I’m filing a claim, I’d rather talk to somebody. When the reps from US Air of Texas got here, I told them what was going on and all they did was walk in, confirm it and write it up. As things stand now with AHS, the experience is terrible. They want me to spend over two grand out of my pocket to bandage a 20-year-old system that they wanna pay $1,000 to replace an air handler for. For the size of the home I have, whatever they’re gonna pay for, for under a grand, that’s their labor. It’s not gonna be anything I want. So, I’m doing the buy-out option. I'm having my full system replaced because it should be, being a 20-year-old system.

My most recent claim experience with American Home Shield went great. I had a leak under the kitchen sink and a slow draining sink in one of the bathrooms. I called AHS on a Friday and the contractor called over the weekend. The contractor then came out on Tuesday and took care of everything on the same day.

We had a claim on our heating element and Lopez Appliance Repair, the contractor that was sent out, did a great job. When my husband called AHS, and the rep he dealt with was very nice, helpful, and well-mannered. Since the repair, the clothes have been drying better. I've always had American Home Shield, and it's always been great for us. They do everything the right way.

Our sump pump wouldn’t turn off. My husband called American Home Shield and they came, checked it and replaced it. They’ve all been really nice and professional. The customer service has been good, I would recommend them.

My recent claim with American Home Shield went great. They did a fantastic job. I filed the claim initially online then went through the phone. The contractor was supposed to come and fix the oven, but couldn’t. And once they got to the part that they realized they couldn’t fix it, it went quickly. From start to finish, it took six weeks.

I had a leaky cold water valve under the sink. Submitting a claim to American Home Shield went okay. However, I didn’t like that robot stuff that they got. When I got a problem, I wanna talk to a human being, not a robot because I can't give details and it wastes my time. I have to keep saying, "I wanna talk to an agent. I wanna talk to an agent." Finally, I got to an agent. AHS need to get rid of that robot and have real people on the phone. I called on a Friday and the AHS agent didn’t think my leak was important. The vendor didn’t come out till Tuesday and I wasn’t happy about that because when you have a leak, it can get bigger. So, I have to wait three or four days before they finally came out. Nonetheless, the vendor that came out was very good. I've had American Home Shield for a year now and I'd recommend them, no doubt.

The service contractor, A-US Air Conditioning of Texas, came out recently and assessed what was wrong, and they determined it was the compressor. They communicated this with me on the same day while I was at work. They told me that they were gonna be sending the recommendation to American Home Shield. Then AHS would approve or deny their assessment. AHS approved it. Then the contractor contacted me to schedule an appointment the next day. I set the appointment two days later. They promptly showed up on time and they replaced the compressor. They determined the issue on a Friday and I had the part installed on Monday. I’ve only had one other claim with AHS and it had to with the refrigerator. I paid the $100 deductible and everything went fine. Generally, the technicians have been efficient in time and AHS has been pretty good about the coverage.

My AC system was old and it wasn’t inspected before I purchased it, so I took advantage of the spring checkup with American Home Shield and I paid the $75. But then, none of the work was done. The claim had to be resubmitted to find out how much AHS would pay and then I had to pay another $75 for the tech to come back out and do the work. That made me upset me because I didn't realize I was gonna pay two service calls for that. I don't see why I had to pay for two service calls when the first one was to determine what was going on. I don't know why it couldn't go ahead and be done at that time. But other than that, the AHS reps were very helpful. Also, the techs got right to work and they were friendly. I've had two different technicians and the first one was really friendly. This last one was a little bit more reserved but not rude. He was very professional and he didn't lollygag.

I had an issue when I was running my dishwasher. There was a leak. There was water coming out of the side of my house. So, I called American Home Shield for a plumber, and the plumber came out and said he couldn't remove the dishwasher 'cause they didn't touch dishwashers. In order to identify where the leak was coming from, I have to get an appliance tech out. I had to call and create a second work order to get the appliance tech, Affordable Services, to come out to look at the dishwasher and to pull it out and see if they could find the leak. They didn't find the leak, but they did the repair. And Affordable Services was very polite, professional, on time and great. What was frustrating though was that instead of being able to use one service order for that, I've had to pay two fees because they have such strict categories of the types of people that work for them.

I’ve been very happy with American Home Shield's service. We had a plumbing issue and I made the request for service over the internet. I received a call from the plumbers within 10 minutes of making the online request with American Home Shield. They were able to come very promptly that afternoon. They asked what was wrong, we showed them and in 20 minutes, they had the problem fixed. They were very friendly and seemed very knowledgeable, answered any questions we had and asked if we had any other questions.

I’m about to cancel American Home Shield's service for the simple fact that every single time I called them, everything I needed was never covered. I’m wondering why I am paying the $40 a month. It makes absolutely no sense when I can go elsewhere and get assigned services cheaper without paying the $40 premium, and on top of that, the $125 copay. They are gonna be losing both of my houses. I've had AHS for two years and I've had several claims that have been completed, but no claim has been completed without me having to pay additional money. Their reps are just trying to get more money out of me. It’s a gimmick that AHS has been doing and I’m not gonna fall for it anymore.

I had a cracked sewer line, and I called American Home Shield to submit a claim. The rep was very quick and efficient. The contractor got to me in a day and a half. And the service was first rate. They were fast, courteous, and efficient. The issue had all been resolved. But they had to dig out to the sidewalk and that wasn't part of what was covered, so I have to find somebody to repair the sidewalk now.

I had a furnace that was not working very well. I submitted a claim online. It was easy doing that. I submitted a claim around 7:30 in the morning and somebody was out there around 9:50. It was darn fast. He came over and fixed the furnace. I've had them out a few times for different things with our furnace and they also did my air conditioning unit. They were awesome. Their techs have been really good, so I liked them. They also seemed like they were quick to explain everything. After the furnace repair, the performance has been great. I recommend American Home Shield. Usually, if I hear of anybody getting a home, I always tell them that I use American Home Shield and that I enjoy it and it's good for us.

I generally submit claims at American Home Shield online. I have my laptop and I just log in and make the request. We had some water blockages recently in one of the bathrooms and another sink in another bathroom. The contractor was quick to respond with the blockage as I needed.

We had a switch on the wall that wasn't working at all. It would work the heater, but it wouldn't work the lights, and we didn't know what was wrong with it. So, we got a hold of American Home Shield. We told them what was wrong and asked if they would cover that. They said yes. The guy who came out took about less than 10 minutes to take the circuit thing off and then put a switch on there. He said it was just a bad switch. The heater and the light switch are on the same thing, and he took the double plate off. He said the heater was working, but the light switch was not.

I was having issues with my garbage disposal and faucet. I made my claim with American Home Shield which was very easy and they had a very fast response time. Their contractor seemed very professional and he knew what he was doing. Since the repair, everything seems to be fine although I have a little bit less water pressure coming out of my newer faucet.

I like our warranty from American Home Shield. It helped us a lot with our AC unit and everything in this house. Recently all the plugs were not working. My husband called the AHS 1-800 number filing a claim. Someone came out and he did his job. Now the plugs are working.

I called American Home Shield two weeks ago as I was having issues with my garbage disposal and with the touch faucet in my kitchen. Someone was dispatched and they told me first that it would take a week to get someone here. I could not wait a week without a kitchen sink so they came up with something for Thursday last week. AHS dispatched Sundance and the technician came out and cleared up the disposal issue. When the tech came out for the sink, he called American Home Shield and told them they needed to send someone for appliances because he thought that in doing the garbage disposal, it works together with the dishwasher. So, they came out, but they didn’t find anything wrong with it.

I had a broken garage door and phoned in a claim to American Home Shield. Their rep asked me to pay the $75 service fee via credit card. She also told me that the contractor would contact me within 24 hours which I find to be a long wait for a customer. Still, Professional Door Fixers called and the next morning they came and did a good job. Their tech saw the problem and repaired it very fast. Overall, I was satisfied with the service.

I call in my claims with AHS and they usually give a day and a time window. The person who AHS sent from Arcade was very helpful, eager to solve the problem and very professional. They’re actually coming back later on this afternoon. They had to get specific parts for the problem that we’re experiencing. The contractor took the faucets apart, realized what he needed and then went back to the office, ordered parts and he’s coming back today to install it.

When our heating unit wasn't working, it was horrible because this was when Arizona had a cold spell and we were freezing. I made a claim with American Home Shield and the experience went smoothly. I heard from the company the very next day. Consolidated Mechanical was the contractor given to us and they ordered the parts, got authorization right away, came back out, and fixed the issue with our heating unit. In a few days, the heating unit was all fixed. My wife said the contractor was very professional. I thought the same when I scheduled with them. They were proficient as well. American Home Shield was a referral by a friend and I have recommended them to a friend too who signed up with them.

I’ve had American Home Shield since I bought the house in 2000 and they’ve been Johnny-on-the-spot with anything that we’ve had to do. Some other company had come by and done some cleaning on our AC unit and they told us that there was a whole bunch of stuff wrong with it. We filed a claim with AHS and the contractor, Comfort Heating and AC, came out and checked our unit. the service man found a couple of errors, such as burnt wires. They called me when the service man found what was what with the unit, then he let me know what they were fixing and I’m satisfied. It cooled and worked fine that day. But then we had a cold spell come in the next day, so we switched it off. We ended up with the temperature going from up in the 70s to about 34.

I would speak very highly of my experience with American Home Shield. After I contacted them and said I had a broken water heater, they made me pay my fee and then they called the plumbing guy. The water heater had gone out so there was no bathing. But Bailey Plumbing and Heating came out and they were incredibly nice, easy to work with, professional and timely. They were wonderful. I appreciate American Home Shield as well. They were great, very helpful, very quick, clean and easy.

We just moved in to the house and the first time we used our dishwasher, it didn’t come on. I filed a claim for it through American Home Shield and they got the calls out and set up everything. AHS told me that I should be hearing from the contractor within a couple of hours, which I have. I got a call from Lee’s Appliance Repair. Their tech came out and he had to order a part. He then came back and he fixed it. It was working fine but then it died again on us. It was running but it wasn’t pumping water, so he came back out. It was a different problem this time. The pump had gone bad.

I had a heating issue involving equipment that would keep running when we were trying to turn it off. I filed a claim online to American Home Shield. Integrity Plumbing, AHS's contractor, came right away and fixed it. They did a great job.

When we got a plumbing issue, I called American Home Shield to submit a claim. The guy from Advance Home Services came out and fixed the problem.

Let me start by saying I've been with this company for over 4 years. We're going on our 5th year. I have put in the couple of service requests that were handled in a timely manner and were taking care of to the best of the ability of the technicians that came out and I've had others that have been nightmares and this recent nightmare and the one just before it have led me to make this review. Let's start with the current dilemma and understand I am at the end of my rope because I do not feel I should work so hard to get the results that are within my policy. I do not feel like spending the next 5 hours trying to call the Philippines to try to get roped around and put on hold because this has been the experience in the past.

I have been with American Home Shield Warranty for several years now and have always loved the customer service and contractors associated with the company. Here lately (last 2 service appliances) have been a very disappointing experience for me. Not sure if the company has gone through new ownership or reorganizing or such but the quality of service has decreased tremendously. The website has changed and you are no long able to communicate via email with them, you are on hold for a very long time and even the chat rooms have waiting. Nearly impossible to get a live person for immediate help. The contractors that have been out to my house the last two times have been very unprofessional and rather rude.

Serviceman said my disposal had to be replaced, AHS would only replace with a cheap brand far less the quality of mine and plumbing would be needed to make it work. I would have to pay to have plumbing done $175.00. I could have replaced my garbage disposal with an upgrade for $169.00 and saved the $75.00 service fee. I think AHS is a ripoff. I've paid for a premium plan and then when I use it it's worthless. Make sure you read between the lines before you purchase a home warranty. I now agree these home warranty are worthless.

American Home Shield hired Total Air Care Inc to do a check up of my air conditioning system. American Home Shield charged me $75. We had scheduled appts 4 different times for the service to be done and the technician never made it to my house. Because this is a vacation home, I had to make arrangements for these failed appointments only to have to reschedule. This last scheduled appointment I made a special trip to be here for the technician but he did not make it to my house for the appointment. I asked for a refund and American Home Shield said that because the technician had been dispatched (even though he never provided the service) they would not honor a refund.

I am furious to say the least we have paid $54.99 a month over 5 years and this is the 2nd time we need our warranty to pay and they denied the claim. 1st time 3 years ago the AC. Denied!!! We came off of 3800.00. Our water heater went out. The company they use couldn't come on the weekend. Didn't make it until Tuesday, he advised water heat out... Well guess American Home Shield denied our claim, and I called. We was hold for 30 mins. They gave some bull!! I advised let me speak to supervisor. They had us on hold another 30 mins. Advised we can do the cash out option. Transferred us and was on hold 20 mins and the recording said, "I'm sorry. We are close" and hung up!!!! Do not do not use them. I am going to Better Business Bureau, their corporate office and also our local news Aikens army to go after you... More than $3300 wasted and then you'll charged us today after I hung up a $100 service fee and you'll didn't do nothing!!!!

My water heater stopped working and started blowing out cold. Then my toilet was backed up for some reason. I submitted my claim with American Home Shield online since it's usually hard doing this over the phone. It would be an hour or two if I tried to get somebody on. On the other hand, I would get right through if I did it online. But the thing is, I had to wait days for my service. Once I filed the claim, it took the contractor, Still Waters Plumbing, four days to come out for the service call. Their technician was really good and I liked him. My water heater was fixed, but my toilet was still backed up after he left. I never called back though. I'm not gonna keep giving them $75 over and over for something they don't fix.

The first year was $500, paid at the real estate transaction but then a bill came with a hefty increase in the yearly amount. Over $700. Option to pay annually or monthly so I paid for one month. Two weeks later, after my check cleared for the monthly payment, I get an email saying account is past due and I must pay quarterly. After an hour on the phone, nothing. Waiting and hearing the same BS from a person who barely speaks my language and it was hard to communicate. I go online trying to email someone but there is no email option. I replied to the email I received but it goes to an unmonitored location. I want to cancel and find another company but can't even figure out how to cancel!!! UGH.

I went online and filed a claim for service with American Home Shield for our air conditioner and washer. It was easier for me to do it that way. I got a response from AHS right away and a repair company called me the same day. It took the repair company a little while to come out to our house but that was because they accommodated my schedule. It was tax season and although they were ready to come out, I wasn't and nobody was there. The tech, Charlie, from the contractor, Airtron, came and looked the AC unit over. We just bought the house not too long ago and the first time that we turned on the furnace, we were getting dust all over the house. I thought we were gonna have to have the vents cleaned, but Charlie knew right away that there was no top on the cover where the furnace was. It was just drawn from the attic, so he fixed that. Once he was finished, the quality of the work was excellent and everything works.

I submitted a claim to American Home Shield early morning for a plumbing stoppage in the kitchen. It seems that you can choose from four companies to do the work and I randomly pick H & H Plumbing. I called them an hour later and I was told technicians would be there in the afternoon from 2:00 to 6:00. They showed up at 5:00. The work was pretty fast and it only took the technicians five minutes to fix it. I've had American Home Shield for two years. I liked the fast service and the online submission which is pretty convenient. The speed of their response is really fast. With some other company, you have to wait for them to call you back and it takes a few days.

My washer was backing up into the sink and I submitted a claim online, which was fine. I had one company come out and they didn’t follow up and report appropriately. That company did not respond to AHS for one week and things got held up. AHS had to have another company come out and then that certain company was very prompt. They came out the next day. They were very professional and things went exceptionally well. Before they left, we ran the unit and it seemed okay.

I’d recommend American Home Shield. The service worked very well. The contractor suggested a time but I was not available, then I suggested an alternate and we were good to go. They gave me a timeframe the tech would be here, and he called me about 45 minutes before he actually showed up. The tech was very professional as far as the quality of work. He knew what he was doing. He just checked out the air conditioner and made sure it was working properly. I even told him that I had a little bit of a problem late in the season last year and the unit was making a noise, and he said, “No, you probably just had an animal or something got in there, and it chopped him all up.”

I started the claim for my stove with American Home Shield on Monday the first. I have a basic Kenmore stove, with burners on the top with an oven. I'm having problems with the 30 year old unit. Their contractor, Sears said they couldn't come until Thursday. Sears is unable to do anything with it because they cannot read the model number nor serial number which have been erased from the stove because of the age of the item. When they came, their tech saw it and tried to look for the stuff but then said that they're not allowed to touch it and they don't have anything to go on. He seriously doubted that there would even be parts available to fix it, so he called in and asked that they probably assign through another company. Still, I don't like dealing with Sears because I never had success with them.

My hot water heater went out and at that particular time, I requested my copay, the $75, to come out of a different account. I went to the automated system, and I punched in a different number than what AHS has on file. However, AHS did not use that account. It used the account that it has on file for the monthly draft. So, AHS took monies from an account that I had not requested it to, which was a bit alarming.

I've had excellent service from American Home Shield and the techs that they've sent to my home have been outstanding young men. There was one woman as well and she was outstanding too. And what happened here lately is I had a dishwasher that malfunctioned and the warranty had expired. So I called American Home Shield and they sent a technician out. He was very nice, competent, and he pulled the dishwasher away from the wall and saw that the electrical cord from the dishwasher, which went down through the floor into the basement, had frayed. So it was an electrical problem and not a dishwasher problem. He put a piece of tape around it so it wouldn't spark and start a fire, but he pushed the machine back in and said that I had to get an electrician. He was here for about 10 minutes and he left.

I called American Home Shield and the claims rep was a very nice young man. I would use him again. The technician repaired the dryer. He had to order a switch and a thermostat, and the dryer is doing fine now. He did a good job and we were pleased. Not knowing the condition of a home when you buy it, having a home warranty is a great thing.

I submitted a claim online to American Home Shield for my refrigerator freezer and getting the claims process started was very easy. However, we are on our sixth service call and the appliance is still not fixed. The contractors keep ordering new parts and we are hopeful that they will fix it, but so far, there has been no success. Nonetheless, the guy is fabulous and he knows his stuff. He is very professional and shows up on time. He spent a lot of time with my freezer, although I feel that after six calls, AHS should just replace it.

My experiences with American Home Shield and TruTech were both really good. We had an issue with our HVAC back in December. It was leaking and water was coming out through the hardwood floors, and it ruined the hardwood in our basement. The AHS website was pretty intuitive and customer service was quick and easy. I told the rep the issue and she assigned TruTech, and they called me a couple of hours later. We had somebody come out who assessed the issue, told us what the problem was and fixed it. We had floors installed today and we called American Home Shield to have TruTech come out again to make sure that the fix they did in January was the right fix and is still working. The tech came, checked the pressure of the coolant in the HVAC and opened up the unit, and he saw that there was no spilling water and everything was clean.

The heat on the dryer wasn't working any longer. I submitted a claim to American Home Shield and the experience was good. The techs couldn’t find out what the problem was in the beginning so, it took them three trips before they figured it out. When they couldn’t fix it the first time, they said that they would get the part in and then give us a call. The day they got the part in, they called us and set up an appointment. They came out and put that piece in but it was still messed up. So, they had to bring out the supervisor to find out what was wrong. Even so, they let us know everything and they were informative.

I purchased my home and wanted to get everything rekeyed because I don’t know the neighborhood, who had lived there besides the owners, and who had access. I filed a claim to American Home Shield online and got an email right away with an attachment. It said that I would get contacted within 24 hours, but the guy from A.S.A.P. Lock and Key contacted me six minutes later. He was at my house 20 minutes after he talked to me. He made us new keys and everything works. He was nice and did the job. This has been my first experience with American Home Shield and I was a little concerned because I’ve seen mixed reviews online. But I had a good experience with them.

We bought this house a year ago in February. American Home Shield was part of the final thing that we got for a year and I renewed it when it came up. I submit requests over the phone and the people I spoke with have been wonderful. Sometimes, it takes me a lot to explain what I want, but they seem to know what I need, and they take care of it. The contractors I came in contact with were outstanding. I had one who was very nice both times he was out here and he explained what he was doing.

I had faucets that I needed fixed and I submitted a claim to AHS. Getting the claim set up was fairly easy and AHS's response time thereafter was very good. Their contractors did exactly what I needed done. They were professional, clean and polite. Everything has been fine since then and I'm satisfied with their service. I'd recommend American Home Shield.

Everything was great with American Home Shield. They don't have any issues. I call them and they take care of the problem, and all my issues were very well taken care of. I submitted a claim to AHS and it was easier this time. The first time, I'd done it online. I did my payment and that was smooth and easy. I got a call in the next 24 hours from the contractor and they came on out and took care of the issue. They did a spring check, made sure everything was in line, and they did fine. They've been professional so I intend to keep using them. I've looked at other home warranties and we've even considered changing. But we haven't gotten any complaints with AHS. Unless they just go up dramatically on expense, I'll stay with them. Overall, the best thing I ever did was to get the service from American Home Shield.

American Home Shield offers a service that I need and so, I’ve been staying with them. However, they do some shady stuff. There was one time I asked a plumber to come out and unclog a drain. It was only supposed to be a one service fee, but they charged me two service fees. I thought they made a simple mistake and I would just call them and they would fix it. It turned out to be a long process of trying to recover my $75 service fee. Eventually, I got the money back but it took way too much of my time. If my time has money, it might not have been worth it, to try to recover that $75. That's how bad it was.

We got water heater issues and my wife called American Home Shield to submit the claim. Heros Plumbing Services came out and fixed it. The interaction with the contractor was really good. They replaced some pipes on the top and they did some tests and checked things out. Everything has been performing well since the repair and I got hot water now. Having the warranty is valuable.

I’ve had American Home Shield for 16 years and I've never had anybody that I didn't want to return so, the contractors are okay. I recently had the technician from Comfort King and he was knowledgeable and did a good job. I’ve never had any problems with AHS, so there is no reason to change companies.

We have four doors and they all had a different lock. One night, we couldn't get in because we had the wrong lock. So, we decided to get new doorknobs and sync all of them to one key. And it was wonderful. It was kinda late on a Friday when I called AHS to have that done and a rep from The Locksmith Shop called back when I was unavailable. He explained that they were leaving for the day and that they would call me Monday morning. Then, they called me right away on Monday morning and made an appointment for Tuesday morning. When the tech came, he fixed it in 20 minutes. He was a very nice person and they were a very nice company. I would recommend them to anyone. I have also gone on the website of AHS for so many times and I did not have any problem. It was easy to navigate. Overall, American Home Shield has been great.

I have different properties and I had an issue with the refrigerator at the property on Panama Street. I sometimes submitted claims with American Home Shield online and sometimes I did that over the phone. Navigating through the AHS website was very good. For the refrigerator issue the contractor, Majestic Appliance Services, came out to do the repair. They were on time and they did a very good job. Everything has been great since they’ve been out. It was very good having AHS because I have rental properties and when my tenants have an issue and call me, I just get in contact with AHS over the phone or over the internet, and then they take care of the issue. It’s a good service and I like them.

AHS sent Barlow Plumbing Service out to diagnose where the leak was coming from in the kitchen. The tech was able to identify it. I like doing my claims over the phone, to try to get a little bit more specificity. I couldn't really put a lot of detail in it online. I've used AHS once before, like 10 years ago. I only had a few items that went out of service and needed repair. And then, most recently, I just signed up again. And so far, it's been pretty good as far as the coverage.

When the air conditioner was not working, I submitted a claim to American Home Shield online. The process was not difficult at all and their contractor was here within 24 hours. Everything is working as it should be and everything about my experience went well.

This home warranty is a waste of time and money. One time, we had an issue with the water heater and we were advised by the utility company to call our home warranty for an inspection. I made a call to American Home Shield and asked them to come out to do the inspection and paid the fee. Someone from Bear Plumbing & Rooter came out. They were professional and they gave their best recommendation. However, AHS said that they’re not covering it, and we had to get a new water heater on our own.

Overall, I'm satisfied with American Home Shield. My inconveniences are minor compared to the service I get. When submitting claims, I log in and the dropdown menu says, "What is it you're looking for?" So, I click what I need and then I get a choice of what could be going wrong, and I make the best guess. And they tell me who they're sending and when they'll be here. It's a little tough to communicate with them directly, but if I tell them I need a furnace guy, they say, "Okay, we're sending so and so." And so and so shows up and seems to do what I want him to do, I'm good with that. But if I have follow up questions to the original request for service, it's hard to get a hold of the office in that manner. I think they hire a callback so then, they send the message forward, and it might get lost in translation but somebody will call me back, and my issue gets resolved eventually. It's just a little awkward.

I had an excellent experience with American Home Shield. I filed a claim online for my dishwasher that wasn't draining water out and I was given an expectation as to when to expect a contractor out a day after. Then, ARRQ Appliance Service came out and I had an awesome interaction with the contractor. He fixed the dishwasher and it's been working fine since the repair. American Home Shield is a good company and having their warranty is awesome.

Recently the dishwasher wasn’t working and the microwave door wouldn’t close. I made an online claim and it took a couple of days for American Home Shield to schedule someone out. The microwave was done the first day, while they had to order one for the dishwasher so it was done within a week.

I signed up for AHS pre-tune up A/C service and they assigned my service to Xtreme Heating & Air Conditioning, LLC program. The A/C company came out (Mar. 28, 2019), did the pre-tune up on my A/C/unit, gave it a good report then left. Now during this weekend the weather was less than seasonal so we went to turn on out heat and it's not working. Now keep in mind my home is less than three years old and never had a problem with the heating system.

March 8th, I made two separate claims, one on a furnace and one on our refrigerator. In regards to the furnace, we are on our second company, and have had four total visits and it is still not fixed. The second company actually said that the first company broke a piece off of a motor fan which she made me take a picture of.

When it comes time to renew they may offer you a $50 discount for being a "valued customer". Just wait a few weeks and the harassing messages will begin with past due notices and threats demanding payment of the $50. Good Luck getting them to fix their mistake! I've called every Monday for the last month - each time assured it would be taken care of within 72 hours. So far I have spoken with Cia, Ace, Nathan, Michael (in billing) and yesterday, Jen.

We needed our air conditioner repaired. The company sent by AHS came and determined it needed Freon and charged us an additional $660.00 (on top of the $125 service call). The air conditioner is still not fixed and when contacting AHS, just got a runaround. When asked to speak with a supervisor of the company, the receptionist named “Wendy” basically refused. I then did some research and the company they sent to repair my air conditioner has a C- rating on BBB with multiple complaint of poor and shoddy service. When I asked for another company to look at my unit, AHS stated I would be charged another $125 service call. I live in Florida and still do not have a working air conditioner!

I called American Home Shield to attempt to lower my monthly payment and change my plan. I have been with them almost two years and this one one of my first interactions with anyone. I spoke to a person in billing and I was told I couldn’t change my plan. I tried several times to explain what I wanted to do and was told I can’t change anything (even though I was not in contract). I then asked to speak with a supervisor and was denied several times. I was told the supervisor was too busy and would tell me the same thing. The representative would NOT transfer me to a supervisor after several requests.

We had 2-10 Homebuyers Warranty and their customer service was horrible compared to American Home Shield. AHS was recommended through different people and websites, so we gave them a try. We were impressed with our first claim with them. Our washer wasn’t draining water correctly and I filed the claim for it right off my phone and it was easy. They assigned GE Appliances and the guy told us what he thought it was. He came back and replaced a few parts and everything works now. I’ve had experience with GE before through the microwave and these guys were phenomenal. They knew what they’re doing. I’m satisfied with American Home Shield.

I had a toilet that was leaking water, and the guy from Taz Plumbing fixed it. He did it satisfactorily. And he showed my husband what the problem was and if that happens again, we now know what the culprit is. And he also told us that eventually, we may need to have to put new guts in our toilet tank. But for right now, they’re still good and he did something and it’s fixed. It hasn’t leaked since.

We had an issue with our hot water heater. The water did some damage to the wall, and now the drywall had to be replaced. I called in the claim over the phone to American Home Shield and the rep I dealt with was very good. Air Pro Master came out on the same day and they took the old hot water heater out and replaced them with the new one. But they had to put it in the middle of the garage floor because the wall had to be repaired. So, they couldn’t put it in its proper place. We’re not gonna be able to replace the wall until some time in the fall because we’re gonna be gone. So, they have to come back and take the water heater from the middle of the garage floor and put it back to where it belongs.

I love American Home Shield. My heat was not working and I submitted a claim for it. I did that on the phone, and I really liked it. It was just a simple fix and Liberty Plumbing & Heating came out the next day for it. I had three services in three weeks, and they fixed the problem within minutes. The problem wasn't a real problem, but I didn't know how to address it. I would usually use my regular plumber and he always makes me go buy a bunch of stuff I don't need. The contractors I got from AHS were knowledgeable of what they were talking about. The troubleshooting was awesome. My heat is now nice and toasty. My sink is working, and my hot water heater is working. Including my stove, it is thousands of dollars to replace that all three. AHS is really good. I like the product.

We bought a new home, and got American Home Shield as a safety net to make sure we had an extra coverage just in case something goes wrong in the future. I've had a home warranty before with a previous house. But now, it's more automated where you basically go online. And if you need anything done, you kinda view all your information online and what happens after is you get confirmation and then you get some calls saying which payment with your deductible. You kinda do all that online as opposed to doing it over phone, which was actually pretty simple and quick. And I got a quick response and turnaround time with the company that came out to service the house.

We had a leaking garbage disposal and I filed a claim to American Home Shield. The online process was very easy and I was happy with how they responded. The technician from their contractor Patriot Plumbing came out. He was personable, clean, friendly, and knew exactly what he needed to do so it didn't take very long to get the job done. He confirmed the problem with the garbage disposal and replaced the unit.

We called in a claim for our refrigerator. American Home Shield's service is great and professional, but getting ahold of an operator is a big problem. We had to wait and wait to get an operator to talk to us. Jay, the contractor who was sent out was great and he had done his job in a professional manner. The unit is now performing good. Right now, it's making ice and keeping it cold. The only thing I've got a complaint with them is there was one person who came to work on the washing machine and I don't want him back down here. He did not fix it. Jay was also the one who fixed the washing machine. Overall, AHS is excellent. They've done everything they've told me they were going to do.

It's very easy to submit a claim with American Home Shield. But because of my area where I live, it's sometimes very difficult to get a repair technician to the house. But as far as their stuff is, it's really easy to go ahead and initiate the repair. You can schedule the payment now or after the repair. Previously, I had a water leak inside my wall. But the technicians never called and never showed. Whenever this kind of thing happens, AHS attempts to make it right. They'll say, "We'll give them 24 hours to contact you and if they don’t contact you, we're gonna find somebody else." I can't just let it sit and leak while I'm waiting for them to find somebody else. I just fixed it myself and I canceled my service request, told them I wasn’t very happy with it.

We needed the locks rekeyed at the home that we just moved into. That service was part of the home warranty program that allowed for a certain amount of keys to be rekeyed. It allowed for six keys to be rekeyed, and we ended up paying for four more to be done. American Home Shield was very responsive to that and the provider they sent was very good. This company has lived up to its expectations and we appreciate that.

I had an air conditioning tune-up through Carolina Air Heating & Cooling, American Home Shield's contractor. I've had AHS for a while and I like them.

When I submit a claim with American Home Shield, I typically do it over the phone. I do a lot of things online, but it’s a lot easier for me to submit claims over the phone without having to remember these passwords and all this other stuff. Then there was an email that came from AHS for the pre-summer tune-up. During that time, the person that AHS sent out found some issues with the AC. He did things while he was here and he would've taken care of everything if he could, but there was one part that he didn’t have in his truck. So, he came back two days later and in the meanwhile, American Home Shield had contacted me.

When the hot water tank went out, I submitted a claim with American Home Shield online and it went extremely easy. They were able to get the contractor out the next morning and the work was awesome. Everything went perfect. I recommended AHS to everyone.

I filed a claim with American Home Shield for a rental house as I was told that the air conditioner outside was a little noisy. It was cooling but it’s actually not cooling adequately. Last summertime, the motor outside was replaced too. The tech that came out checked all the pressures and checked everything else, and everything was fine and worked good. It was blowing out cold air. I went out there and checked it out myself, and it seems fine to me too. The tech from US Air was timely. He’s been out there multiple times in the past for the air conditioner and he has always done a good work. I’m happy with that company coming out there and checking things out. It has always been the same guy, so he’s familiar with it.

American Home Shield contacted me the same day when I filed for an appliance repair claim. The tech had to order a part and after that, the repair took a week. It was not quite taken care of, but it was not the contractor's fault. We have an electrical issue that had to be dealt with and it's an extension of our claim.

The contractor for the heater that wasn't turning on came the day after I submitted the claim to American Home Shield. He was accommodating to my time schedule and communicated with me when he was on his way. The online process of submitting the claim was also easy.

My garbage disposal has not worked since I’ve been in this house and I've always had to plunge the sink to get the water to go down. The person sent out by American Home Shield came out and then he asked if I have used Drano ever in it. I told him that I have tried. But primarily, I've had to plunge it or I’d boil hot water and pour it down along with baking soda. He left and said they would follow up. He would let American Home Shield know and they’ll get back to me. Most likely, I’ll have to replace the entire motor. Then the tech said that the Drano caused the problem and I felt trapped. But it's not like I’m putting Drano down there every week. I don’t want him back. Still, I'm very satisfied with American Home Shield's service. They respond in a timely fashion.

The process was easy when I submitted a claim with American Home Shield online for my leaking water heater. The contractor, Lone Star Water Services, was out two days later. The technician was very professional and he explained to me what was going on and what caused the leak. Due to AHS' policies, however, the repair was not performed on the same day. The contractor is waiting for authorization from AHS to do the repair, so we're still waiting for the water heater to be fixed.

I’ve been in the real estate business for 36 years and I’ve heard about American Home Shield for a long time. I've had two claims and they were handled very professionally, efficiently and on time so I'm very pleased with American Home Shield. I submitted the claim for the dishwasher online and navigating their website was simple and easy. They got back to me in a day or two. The staff from AM PM Service replaced the dishwasher. They were very professional, friendly and I enjoyed working with them. If there are some things that I need done outside of the warranty, I would use them.

I submitted my claim online with American Home Shield and I received the service on my AC. H&J Heating and Air came out and the tech arrived a bit earlier than I expected, which was great. It wasn’t a real serious repair. It was just for the tech to check my AC and get it up and running for the summer. But still, I was very pleased that it was done in a very timely and effective manner. The tech was professional and personable, easy to talk to. He did a good job. I also used AHS once before for a stove repair and I was very pleased with that as well.

My garage door was going up and down on its own. We would go to bed and wake up in the morning and the garage door would be open. At times, it would just open partway during the day then go back down and close. I submitted a claim online to AHS and their website was very friendly. I was very happy with the work done by the contractor. There were some loose wires but then he solved the issues. He didn't make me feel like an idiot because it was an easy fix. I'd recommend AHS.

We had a review with PG&E and noticed that we had a huge spike during certain hours. The only thing running at that time is the pool suite, so we looked at the pool pump, which was making all the noise. We replaced the booster. The claim process over the phone took a few minutes. American Pool called me the next day and we scheduled the visit a couple of days later. They came early and I explained what was going on. They already knew the problem and had the needed equipment on their truck.

I had an electrical problem recently and called American Home Shield to let them know about it. The claim took 45 minutes to be completed from when I submitted it. Within 24 hours, their rep connected me to whoever serviced the problem. The service person contacted me and we arranged a day for them to come. I had good interactions with the contractor. He explained some things that I didn't even know. He fixed the problem with the light and explained to me why the problem was there. He also pointed out some things that he said I should take care of within the next couple of years, because of the way things have changed. He did a good job. Now, I have the lights in the kitchen working again. I've been with AHS for 19 years and it's a great company. I've already recommended people to AHS. Everybody who owns a piece of property needs to get them.

I submitted a claim online through American Shield to set a new icemaker in my refrigerator and it has been very easy. They notified me via email when the contractor was coming in. The contractor was also very professional. They were timely. They cleaned up their mess and was very conscious. The icemaker has been absolutely perfect. I’m very satisfied with the whole experience.

I submitted a claim with American Home Shield over the phone for the disposal that wasn’t working. And interacting with their representatives was great. They were good people and did everything right. The contractor was good too and their work was very efficient. They found that the problem was just some food in the disposal. They knew what they were doing.

I signed up with American Home Shield last fall. I liked the lady who spoke to me on the phone and I liked everything she had to say because I was looking to switch home warranty companies. I'd heard good things about AHS. They had great customer service and they're quick in sending somebody out. I did my research online as well and saw the ratings. But it's been a little painful on the phone with these folks.

I phoned in a claim for two repairs with American Home Shield. One was for plumbing and the other was for appliance repairs. They sent contractors the next day. For the plumbing claim, their plumber found a leak and repaired it. However, for the appliance repair, their contractor looked at the appliance, gave me a paper and said he needed to order a part. I haven't heard anything from him since. Still, everything has gone well besides this issue.

Our experience with American Home Shield has always been positive. We recently called in a claim with them. BestWay Mechanical came out and did an inspection on my AC unit. They just found one defect, and they repaired it. So far, we would recommend AHS.

Be leery of a company that doesn’t provide written reports of service diagnosis...only verbal?!!! I have to have my under sink cabinet repaired due to water damage. Thought there was leak. Plumber found that water was getting under granite top and falling under sink. Yes I agree that AHS provides fast service. They got somebody out within 24 hrs but I needed a statement from the plumber Carolina Plumbing and Drain or AHS to give to my Insurance company to have damage repaired. It took 2 weeks to find out only a verbal report could be given. The plumber wouldn’t write an invoice nor would AHS provide a written diagnosis. So I couldn’t get my cabinet repaired without a written statement/report. What’s so hard about writing a statement? You’d think they had something to hide.

I have been with American Home Shield for over one year. During which, I needed 2 repairs: garage door and washing machine. Both experiences were horrible. My husband and I work very long hours as physician and attorney. First, the waiting time for each repair was about one month. Second, they choose the worst repair people ever. With our washer, my husband read the reviews for the repair company they chose, they have one star, multiple reviews were saying that the repair people stole items from their houses.

I have been with this company for 5 or 6 years. During that time I have seen the rates increase and the coverage decrease. For example I have had issues with plumbing and they would send a plumber out for the $100 deductible every two months to clear the pipe of roots that had gotten in the system. When I decided to have the problem fixed I was told that they do not cover roots in plumbing and refused to pay. Also I have attempted to cancel my contract on 3 properties for over a month now and they still have not cancelled my contract and send me notices of past due balances. Every time I call they tell me the same thing that the last person hasn't cancelled it but they will make sure it gets cancelled. I even waited on the phone for 30 mins to speak to a supervisor only to be told the same thing they will send an email and have it cancelled. Save yourself the headache and money.

We have problem with air condition. It's take 3 month for finalise for repair approval. After approval we need to pay for installer contract $3900 from our pocket for compliance. When outside contractor estimate for install with new unit for $5000. So why American Home Shield contractor charge for addition for installation from us. So what is meaning for warranty nothing pay much from American Home Shield. I paid premium $500 every year since 4 yrs and now not covered much.

Light fixture ballast in garage. A component of a hard wired electrical system (covered). Light fixture (not covered) $75 service fee/$55 monthly payment. They claimed light fixture. I claimed hard wired component. AHS took $ and ran.

I currently reside in a different state than the property that I insure with American Home Shield and I thought this would be added peace of mind for potential issues but apparently I was wrong. My property has a rooftop A/C and only one service provider in that area can come out to provide maintenance for that reason. This property is in a Midwestern location and any weather under 60 degrees prevents service calls. Additionally, in trying to coordinate times for service and a person to be there for the service I was told by AHS that my case would stay open.

I sold my home in 1 state and called to cancel my contract. The CSR spoke very broken English and I had to ask her to repeat herself several times. After several minutes she assured me that it was taken care of. The beginning of the month they deducted payment from my account against and so I called back being assured it was now in their system. Still no luck. After 4 phone calls finally was able to cancel but only received a partial refund. Bad business practices. Beware. They will take your money fast but won’t let you cancel easily. Had to call the bank to prevent them from taking even more. I would recommend paying a little more for another company.

I canceled my service today just after 3 months. My dryer was not working. They schedule a tech which I had to wait 8 am to 5 pm. Seems like they would narrow the time down like other companies do, nope. Well I had 2 no shows, then a tech that said it was the timer. He ordered the part. Then 2 more no shows, then another tech came to replace the part. Well it was not that part, another order for the motor, then another 2 no shows, then a 3rd tech came out and said it was electrical breaker, so he did nothing.

I had an LG refrigerator that the compressor went out on. I placed my call for repairs. They could not find anyone and told me I had to find someone and they would cover it but I had to have the tech call them to get approval on the cost and estimate. I did that, they approved it. I was trying to help save AHS some money so I finally found my Warranty info and had the tech use that, which cut the cost in half for AHS.

When you have a problem with AHS, you CANNOT get it resolved. Each two hour phone call ends with the same information that the issue is being escalated and they will call back to resolve. But, there are no notes to reflect this in my account when calling back. Do not use this company. Worse customer service ever.

We initially went back to AHS due to service with them in our other home. However, this time around has been troublesome. They have taken $53.99, unauthorized, from my account on 3/2/19 and 3/8/19. Then they turned around and took another $58.99 on April 1, 2019 after telling me that my bank account info had been deleted after March 8th. When I called about this, they pretended to resolve my issue while placing me on hold for 30 minutes and then hanging up once they saw I wasn't going to. I'm so disappointed in their customer service. They make the rest of the company look horrible! I will no longer tell others to sign up with them as they may suffer the loses that I have. Awful, just AWFUL!

I recently submitted a claim with American Home Shield online for the heating unit. Getting the claims process started was easy. The reps were able to respond and get somebody out to our home quickly. The interactions we had with the contractor who came was very pleasant. He took the time to explain what was wrong and what was needed to be fixed. He did a great job. Since the repair, the heating unit has been working okay.

When we had a claim for our garage door, the contractor that American Home Shield sent out said that the issue was the spring. He said the way that it would go up, it would jerk. So that was putting different pressure on it. It needed to be a shorter distance to make it a smoother transition around the curve. And when he left, it was like brand-new. We were super happy.

My daughter was upstairs in the bathroom taking a shower and I was downstairs in the living room. And I kept hearing this noise, and I finally got up to investigate, and there was water coming through the floor. It wasn't pouring through, but it was not dripping either. This is a house that had been foreclosed on and then flipped. When they put the shower plumbing together, the PVC wouldn't have fit inside the other, so they melted it with heat and put it in there. So it wasn't even sealed.