American Home Shield Reviews

I had three water leaks and after I called American Home Shield to file a claim, Street Plumbing came within a day or two. It was fast. They took care of what they needed to take care of quickly.

Our garbage disposal leaked and American Home Shield sent contractors who replaced the unit. However, I looked under the sink last night and it was a little wet. I would need to investigate that more when I get home today. I’ve tried to do another claim online recently and from the options that I get to pick from about what I’m requesting, I wish it was more detailed. I wish it would give me an area where I could type in what is going in. Not everything they say on there might be what I need. For instance, we’re not getting hot water to our kitchen sink and I don’t know if that’s a sink issue in the kitchen or a water heater issue. The website doesn’t let me specify what’s going on, so I don’t know how to do it. But other than that, submitting a claim with American Home Shield is still fairly easy.

I had a clogged tub drain and a leak. I spoke with an American Home Shield rep over the phone to submit a claim and this rep did a fine job and got my issue sent to A&M Plumbing. The plumber came out the next day and then, he had to order a part. He was very professional and did a very nice job. Since the repair of my tub, everything's fine.

The temperature in my refrigerator went up and it wouldn't go down. The freezer was working, but the temperature in the refrigerator was up to 60. I called American Home Shield to submit a claim, and the rep told me to expect a contractor out within 24 hours. A contractor from Brother's Appliance Services came out. He was very good because he showed me everything that he took apart and the part that malfunctioned and told me what I needed to do. Then he showed me how I needed to put the refrigerator back together after he left. Having a warranty is a lot of value to me. I don't have to worry if something breaks.

My AC was acting really weird. The contractors came out and diagnosed it, and then left. I submitted all the information to AHS, and it was approved for coverage. Then, they very promptly made a follow-up appointment to fix everything. The contractors showed up on time, and they did a good job. As a matter of fact, I went ahead and hired them for my monthly maintenance, so everything went great. I’m sure at this point, I will re-up my coverage with them.

AHS has been great. The spring of my garage door broke and I called the problem in to them. I was an easy process and the response time thereafter was great. I liked how they got back to me and how quickly their contractors got out here. Since the repair, the performance of the garage door has been good.

When I submitted my claim to American Home Shield, the process was very easy. I love doing it online versus waiting on hold. The phone line hasn't been very timely and it seems like I get the same person. Ever since I started using the online format, the experience has been a lot better. The most recent claim I had was for an AC unit. AHS was very responsive and their response time was extremely timely. The contractor was great and very professional too. He took his time and explained everything. He fixed the AC and it's been working since.

American Home Shield contract began in February 2018. As of today, I am still waiting for my repair to be completed. Both the Contractor and AHS have been very poor in giving me assistance. Very disappointed. Today I had to call AHS 6 times (over 4 hours on hold and disconnected 5 times) before I could talk to someone that was helpful. AHS takes my premium monthly without any issues. I just wish the follow-up and completion would be something I could be happy with. Trying to get to a supervisor for assistance is impossible. Even when talking with a supervisor, they failed to call me back when a callback was promised.

The company puts your claim complete even though you are waiting for them to get parts. So no one follows through to make sure it is happening. You can't get a customer service agent that knows what to do. Also they put a time limit on claims so if you have problems later, you have to pay again.

Had C&P Plumbing sent by AHS to resolve a stopped up sink. The single unit sink has 3 basins and three drains. The plumber fixed 1 and refused to touch the other 2. He told us to make another call to AHS to have the other parts of the sink unclogged. When AHS called the vendor to find out why they had not finished the job, C&P Plumbing said they had completed the job. THAT IS NOT COMPLETE WORK!! The vendor was nasty to my tenant as well. The online reviews of C&P Plumbing indicate that they have a poor work history with many complaints about their service. AHS needs to find better contractors to complete their work. I'm not paying for 3 visits because ONE sink is stopped up.

This is my second claim on American Home Shield. The first claim we paid the $75 and a plumber came out, spent 5 minutes looking at our problem, said "not covered," and left. The plumber we paid to solve the problem said that the AHS people look for any excuse possible NOT to cover your problem, and they are worthless in his opinion. Our current claim is a Bosch dishwasher that won't work. I called in the problem last Friday. AHS said we could expect to hear back from the service provider very soon and soon after I received email specifying the provider. I waited until Tuesday, and I hadn't heard anything so I called the service provider. They said that immediately upon getting the job from AHS, they responded that they could not fix the Bosch dishwasher. That was Saturday. But we never heard back from AHS until I chased down the supplier.

My furnace went out In January and I called to get someone to come out to look at it. They couldn’t get someone so I had to get outside authorization. So I finally found someone to come out and diagnose the problem and was told I needed a new furnace. The technician called the outside authorization department and they would not approve the work and in fact were rude to the technician. I then called the outside authorizations department to find out what the problem was and was told by the supervisor (Amy **) that they felt that technician was charging too much. She then told me to give her 2 hours to find someone else and if she couldn’t she would approve the original technician.

My a/c went out and when I called AHS they sent out their company to look at it and they wanted to try to fix the a/c. Which the unit is over 20 years old and all rusted but they didnt care about that and the freon is r-22 which is not going to be made anymore and is very expensive when I have to pay over $800 out of my pocket. I had other a/c companies tell me I'm better off having it replaced with a new and more efficient model but ahs just wants to stay with the cheapest way out.

I've got a in-the-sink built-in dishwasher and it's really cool. When we bought the house and moved in, it was working fine. But all of a sudden, it just started to not work. I couldn't figure out what was going on, and I was really afraid that I was gonna have to replace the whole thing because it's really difficult to find. I submitted a claim to American Home Shield and then a tech from JTL Services came out. He was here really fast. He looked at the dishwasher and said that he never seen it before but he knew what was the matter. He crawled under there, and like Harry Potter, in about five minutes later, he came out and said that it was fixed. There was a corroded relay and he just screeched it off with a little sandpaper, and plugged it all back together. I was really happy about that. I will always have American Home Shield doing my thing here.

I submitted a claim for a dryer problem to American Home Shield. When I close its door, it would turn on and stay on by itself. Also, it wouldn't get hot. Within a couple of days, AHS sent someone out. The tech figured out what the problem was and called in to get approval to order the parts. The parts were shipped directly to my house and he came out and fixed the problem about two weeks later.

I had an issue with a faucet in my bathtub and made a claim for it online. It was a long claim because I waited for parts, but the contractor was very polite and informative. I called for another claim and upon reviewing the companies that American Home Shield subcontracts, they all have pretty low ratings. I canceled it because of that. I still need the work done, so I'm gonna have to pay someone else. So, I would consider not renewing my membership.

I've been a happy customer since I had American Home Shield. Working with them has been pretty easy. I call to submit a claim and it usually takes 48 hours for someone to come. They have good customer service and it has helped insulate a homeowner from any of those unforeseen circumstances that have large financial impact.

I was having a backup in my sink and dishwasher, and I also had another leak in my tub. So, I submitted my claim with AHS over the phone. Their rep was extremely helpful. The contractor who came out was professional and really good. The quality of his work was good as well, but I had to do a recall on the sink. He told me he ran a line through and that was fine. And then, a week later, it started backing up again and I had to call them, and they sent somebody else out. It was a hose between the dishwasher and the sink that was the problem. They fixed it and everything is performing great since the repair. I’m happy.

I submit claims to American Home Shield over the phone If there’s an emergency because you would be talking to somebody and they could expedite it. The people have always been courteous and professional when I call in. The clock wasn’t working on the oven and someone was out the next day. A part had to be ordered, the contractor came back the following week and fixed the problem. He was very good. Since the repair, the oven has been fine and everything has been good. I appreciate the coverage from AHS.

I submitted my claim with American Home Shield online and it worked out well. When the plumbing wasn’t working properly, the water was backing up so we couldn't run the dishwasher, the washing machine or any other water in downstairs of the house. AHS sent out a plumbing company to fix the issue. I was on the road working, but my wife said she was very pleased with the professionalism and the personality of the individual, and the ability to get the problem solved quickly.

My mortgage company recommended American Home Shield. The reps have been great. Everything has been handled well. I had to have a hot water tank replaced and it looks wonderful. Everything has been great.

I went online to schedule an air conditioner checkup, first with American Home Shield. They sent an email out saying that they were providing the service to schedule one in March, so I did. They replied right away, and they told me that Burleson Services would be calling me within 24 hours to schedule an appointment. Five or six days later, I got another email from AHS asking me how the service was with a rating so I rated a zero because Burleson never called me to set up an appointment. I tried to call the number that was in the email that they sent me for the company, which was not a working number.

Submitting claims with American Home Shield using the phone is simple. When I had an electrical issue, they first sent out Wire Nuts, which was worthless. The guy had a bad attitude and, for some reason, didn’t wanna fix the issue. He said it was our fault and left. I got a second opinion from Garner Electric and they were great. They said the issue was simple and fixed it. I've been with AHS for about five years and we’ve had a lot of things done over the years. We’ve had appliances replaced and next week, we’re gonna have a plumber come. I tried another company once and they were a little harder to deal with so I went back to AHS. The other company was a few bucks cheaper, but it wasn't worth it. I’ve recommended AHS to other people. It is nice having a backup.

The upstairs bathroom was clogged up, and I didn’t know what it was clogged up from. I submitted a claim with American Home Shield online and the process was okay. However, there could be a bit more options like, "Is it the bathroom, is it upstairs or downstairs" whenever we click Plumbing. Nevertheless, the plumber came out the next day and that was beautiful. He did a good job. He found a pair of scissors when he did the snake and I was not surprised by that since I got great-grandkids and grandkids. That's one of the reasons why I knew we had to have a plumber come out. Going with AHS was the best move I made.

My garbage disposal unit broke and locked up. I filed the claim with American Home Shield over the phone and the response that I received from the representative was fantastic. She was straight to the point and took all the information needed. She got the contractor, Bird Dog Plumbing, out there to get my stuff repaired. It was just like one, two, three and I didn’t have any problems at all.

I filed a claim to American Home Shield for the sink in the kitchen. We couldn't use it so we couldn't wash dishes because it would clog all up. Clear Flow came out first. The young man they sent out worked with the sink and then said there was something else wrong with it that he couldn't repair. And then, they sent somebody else out here and there was a mix-up. They came out to look at my air conditioning and then I had to call American Home Shield back and tell them the problem was not fixed.

I had two electric outlets that weren't working, and I filed a claim online with American Home Shield. The online process was easy. Then the technician came in and tested the outlets. One of the outlets was a bad outlet, so he replaced it. And the other one was installed backwards, so he fixed it and it's been working perfectly since. The tech was very professional. He arrived on time and let me know that he was on the way. He worked quickly. He was clean and he picked up after himself.

I filed a claim with AHS for a garage door and it was easy, except that it was kind of annoying because they were booked up and didn't have availability to really match my schedule at all. In order to change that, I had to wait even longer instead of just being able to try a different company which kind of annoyed me. But other than that, it was okay. The contractors have all been fine.

The contractors have all been great, except for one swimming pool contractor. He was talented, but he took too long to do anything. American Home Shield substituted somebody else for him and that took care of that. The garbage disposal had recently worn out and was starting to leak, and the tech from Pipe Down Services replaced it quickly. The only thing I would suggest in the whole process is sometimes, you wonder whether something’s covered, and they're not broad categories that you can find online. I have an outlet in the living room that wouldn't work all of a sudden, and I didn't know if it was covered. I asked one time and it took a little while to get a person to talk to. Everything else has been fine on all the claims, so we’re good.

When I had leaks with my faucets, I filed a claim online to American Home Shield. The process was very easy and their response time was very prompt. After the contractor made contact with me, he came out a couple of days later. He was very professional. He had a shirt on with his company, dressed professionally, told me who he was and explained everything to me how to work the equipment. The service was prompt and everything was on time. My wife and I were very pleased with the service and the product.

American Home Shield is quick and easy with good response. I had a light receptacle outside at the front door, and I had an issue with the overhead light in my garage. I was supposed to get a call within 24 hours, but it was probably within two days after that. The contractors that came were excellent though. They were a couple of young guys and they were very solicitous and did a really nice job. I still have a problem with the garage light, and I have since called the contractor and they are due to come back out here on Monday.

I normally submit claims and service requests with American Home Shield online and it has been easy enough to get a service call. Our refrigerator stopped getting cold and it took four days for the contractors to come out. They verified that our refrigerator was broken. We had a cash offer from American Home Shield and we recently put our new refrigerator in. They were gonna give us a completely crappy model compared to what we had. They tried to say it was equal in value, but we looked around and it was clearly not. They offered us a certain amount of money, so we went out and found our exact model for that amount of money. We gotta send in the receipt and we will see how quickly they will reimburse us for it. So far, our experience with them has been really good and I already have recommended them.

I submit claims over the phone to American Home Shield using the automated version of the service. Usually, I can leave them a message saying what is broken and they call me back within a day. Our dishwasher was leaking one time and AHS's contractor came out in a timely manner. They were very helpful and they explained things to us. Eventually, we had to get a new one and the whole process took a week. We've never had any problems with AHS and they've been very helpful with us. I would recommend them.

The technicians that American Home Shield send are very good. Recently, our freezer wasn't making ice anymore so a tech came by and fixed the icemaker. It has been working perfectly since. AHS has done a terrific job and I will tell my friends to get it.

We had our first claim with American Home Shield and everything worked perfectly. We needed repair for our built-in microwave that had stopped working. My wife submitted the claim online, then a guy called me within 24 hours, and we got an appointment scheduled right away. The guy was super nice and friendly. He came downstairs, figured out what the problem was, and fixed the microwave right then and there. We’ve only had American Home Shield for a short time and I’ve already recommended them. We had a great process, quick response time, and everything was fixed. Big thumbs up.

I submitted a claim for an AC unit to American Home Shield online and the claim process was as easy as it could be. Their response time was excellent and the contractor was very professional, polite, and timely. Everything was great and I've had good experiences with them so far.

Filing claims online at American Home Shield is easy, except there's no option like if there's a stoppage, it doesn't allow you to say where the stoppage is. I usually get a call the next day though. The guys from iPlumb Inc. usually come out every time I have a plumbing issue, and they're always good. This time out, the guy that came did a walk-through of everything and did an explanation of what was wrong, and how he fixed it.

We were having issues with the icemaker on the refrigerator. It wasn’t making any ice and it wasn’t cooling enough, so when it did make little ice, it would melt right away. It made a big mess. We filed a claim with American Home Shield and Allen Appliances came here a couple of days later. They diagnosed the issue and they had to order parts for it. So, after they ordered the parts, they came back in about four days for the repair. Westley, the technician that came out, was great. He’s really knowledgeable and he did a great a job. Everything is working okay. It’s the first time that I’ve ever used American Home Shield. As of right now, I’m impressed with it.

Our dishwasher wasn't cleaning or drying. I put in my claim and the guy came out and he made it worse. Then he came out again and made it worse again. He was terrible and din't knew what he was doing. Then someone else came out, and it was just a disaster. I expected that if they couldn't fix it, they would replace it, but they didn't wanna replace my dishwasher because I have a higher end dishwasher, they weren't looking to spend the money. I contacted corporate. The woman there was so nice and helpful and she took care of the problem. They were able to take the lead and they had me go out and buy a new dishwasher and they reimbursed me the full amount. It took a month for them to take care of the problem.

There was an offer through their website where they will come out for like $75 and they will do a pre-check on our air conditioner. I then submitted a claim online and their turnaround time was pretty quick. I had scheduled it one day, and the contractor came out the next week. He just said what he needed access to, and he came in, he went up in the attic area, checked things out, and he put on the air conditioner. I liked that he always made sure the doors were closed, didn’t try and leave things open, and he left everything clean. So far, American Home Shield is good.

AHS sent a company out to fix my icemaker. The company's scheduler wasn't terribly nice but once we scheduled the appointment all was well. The repairman came and he smelled so bad that when he left I had to spray my kitchen. Yes, he fixed the icemaker but my 12 year old granddaughter and I were gagging. If I hadn't used a home warranty company I would have asked the man to leave.

I am AHS customer with their 3X3 Combo plan. I opened a service request on 2/5/19 with American Home Shield (AHS) home warranty company to repair my dishwasher and microwave. The service request number is **. They assigned it to PREMIER APPLIANCE SERVICES. Today it is 3/28/2019, even after 52 days both of the appliances are not fixed. Premier asks me to call AHS to order parts etc, and AHS calls me that Premier hasn't sent the part request or ordered wrong parts. I am just calling them in the endless loop. Customer care is at the worst.

Called for garage door service, explained exactly what was wrong. AHS did not tell me it was not covered and submitted a service call. Immediately upon arriving the tech said AHS wouldn’t cover it. I paid the company they sent out, FULL PRICE for the repair and AHS still charged me $100 for the service call, because even if the customer pays full price, the contracted company still is allowed to bill the call fee. Since I paid the company that was sent, AHS should have not been billed for the repair, but they still collected from me. As a result I canceled my warranty and then they, set me up for nonrenewal instead of cancellation and charged me for an additional month of service.

My water heater started leaking 2 days ago and I shut off the water and filed a service request with AHS. AHS assigned a service professional yesterday and a service technician showed up today; took some pictures and left. He said he needed authorizations to get the work done. I called AHS back to find out when the repairs will be done and AHS said that they have no information yet and that they will not expedite this request.

I have never been so frustrated with a company. Every call is a hassle. I have never spoken to a single rep that actually speaks English. They repeat everything you say with no comprehension and trying to actually resolve a problem or accomplish anything other than create a work order is next to impossible.

Since my well wasn't working, I submitted a request online with American Home Shield and it was very easy. The contractor contacted me within four hours and they did a great job of doing the initial assessment of what the problem was, so when they showed up, they had the right tools and the right replacement items based on their best guess, to replace it. They were very professional. They really saved time and money for not having to come out twice and that's why I think they did a really nice job. The person who showed up was easy to work with too.

To ask for service, I call American Home Shield up and tell them what’s going on. Then they charge $100 to my credit card. When we had lights that were blinking, Travis from Swift Electric came and he was great. We even hired him to come back and do some work for us directly. For years, my husband has been a superintendent in construction for an engineering company and if he approves someone coming into our house to do work, then they have to be good or he would tell them to never come back again. I've had a fine experience with AHS and have recommended them to our son.

I filed a claim for our icemaker and refrigerator over the phone, and the claim process was easy. I was satisfied with how quickly they were able to get somebody out here to take care of the issue. The contractor was a nice gentleman. He knew exactly what he was doing, but he was extremely nice. The unit has been working perfectly since the repair. I'm satisfied with American Home Shield, that was why we renewed it.

I had a furnace that went out and I submitted a claim online to American Home Shield. Navigating the website was easy. The contractor in the local area contacted me by phone to set up an appointment. The two guys who came out did an outstanding job. Separate from American Home Shield, we had a contractor come out last fall because the furnace didn’t appear to be doing what it was supposed to do. He came through and said everything was good. These two guys came through three months later when we were having issues. They identified the problem in 15 minutes and had it corrected in 20 minutes. They were very professional and they did a good job. The subscription we had with American Home Shield was a result of our purchasing a home about a year ago, and based on the condition of the home, we decided not to renew even though from a standpoint of a new homeowner to a home following a purchasing, AHS is a great deal.

I recently submitted an online claim for a clog in our sink that I was unable to unclog. American Home Shield got A&S Mechanical out the same day, and the tech was very helpful, knowledgeable and nice. We got lucky we had a warranty as we didn’t have to dig into the wall and replace any pipes.

I called over the phone for my toilet and the wait time to get somebody to talk to at American Home Shield was terrible, but my interaction with the rep was good. The chain that causes the flapper to come up was broken, and I fixed it with a safety pin ’til the contractor got here the next day. Also, the handle on the commode was loose and the tank did not get water in it. I flushed it one time and it never filled up again. I called American Home Shield, and they had a procedure to follow. I was upset, but they were courteous. They said they would call the contractor and have them come back. Even though the contractor's quality of work is questionable because they have to come back, their professionalism was very good. My house is going on the market, and I’m going to purchase American Home Shield for the new owner. I recommend them.

I submitted an online claim with American Home Shield for our washing machine that was making a loud noise when it was spinning. The process of doing that was very easy. The repair company came out in two days and they did a great job. The tech took off the unit's cover and diagnosed the issue. Then he told my wife what the problem was and gave an estimate on how much the repair would cost. Then the other nice thing about this was that the repairman submitted the repair order to American Home Shield. That same evening, AHS contacted me. Since it was gonna cost more to repair the unit rather than to replace it, we got a brand new washing machine and it was delivered within three days.

I like American Home Shield. I called them when my furnace wasn't heating up. The interaction with the claims rep was very good and professional. When the contractor came in, he explained everything as he checked everything out. He was very thorough. He also told me why the furnace wasn't working. Since the repair, everything has been okay. It was a very good experience.

High Priority Plumbing came out and addressed the two issues we had. One was the toilet. The mechanism inside wasn’t flushing properly and it turned out that the little seal had to be replaced. We also had a plumbing leak which I thought might be connected to the toilet problem because the water damage on the ceiling was almost directly under the toilet we had problems with. Both were fixed and although the issues were in the same section, they were not related. The tech who came out was very professional, knowledgeable, and helpful. All in all, my experiences with AHS have usually been good.

My husband had a cold shower one morning, and I went out in the garage and there was water everywhere. I submitted a claim online to American Home Shield early in the morning and someone came to assess it in mid-afternoon. The next day, the contractor brought a replacement and they were very good.

I had an issue with my microwave sensor shorting out and the dishwasher was not functioning like it should. I submitted an online claim to American Home Shield and the process was simple. They responded and got somebody out the next morning, which was very quick. The contractor sent me a text saying that they were gonna be arriving any hour, and then I could track them. The agent who came out was very nice, responsive and listened. He was processing the claim, finished up and the microwave's performance has been great since.

American Home Shield is a great program. I put their warranty on my house to let my clients know about the experiences I've had and I can tell that if they want to add on, I have to provide these options. We've had a few claims with AHS and filing the claims online had been pretty easy. Moreover, our interactions with their technicians have been perfect. We had a leak in the toilet in one of the bathrooms. We called in and the technician from Rudd Mechanical came the next day. They fixed the issue and it has been working great since then.

I’ve had American Home Shield for a good 17 years and I've never had any complaints. Their customer service has always been excellent. Everything works very well. When my microwave stopped working, I called it in and a young man was sent out. I used him before. He fixed the microwave but two weeks later, I went to use it and there was a spark coming from the fan. I called again and the young man came by the next day. What he found was on the electrical cord that says the warning, we had a plastic. That was the reason for the issue. He was out there for about half an hour or less and got the issue fixed.

The problem was with my dishwasher and I called American Home Shield to submit a claim for its repair. The claims reps were very open and accepting. As soon as I called, they tried to send a contractor to fix the problem. With my schedule, it was difficult to set the time for the service appointment, but the people that I dealt with were supportive. The technician who came to help me with the problem was very nice and professional. He has helped a lot and he fixed the issue properly. It was fixed totally and he did not leave the job halfway done.

There was a leak from the water manifold and Furnace Doctors, the company that American Home Shield sent to deal with it, did what they had to do. Although it took a couple of days before they were able to come, they repaired the whole thing as such so it is not leaking anymore. The water leaking would have been limited if those guys would have arrived a little bit earlier, though. But, still, the service was rather quick given the fact that there has been a lot of this kind of issues with the different households here. Also, with the 75 bucks and the guys making all these repairs, it’s hard to find any more competitive offer from anyone else.

We purchased our home in November and we have been with American Home Shield for a few months. I usually submit my claims online and somebody from the company gives me a call no more than 24 hours to schedule when they are gonna come over. Recently, the heat stopped working and it tripped off our electric thermostat. There was a burning smell, so I super panicked about it. It was over a weekend and I scheduled an appointment with American Home Shield online. Alpha Heating got back to me to schedule an appointment on a Sunday, which I didn’t expect. It was really great. The guys came in on Monday and there was a little part that needed to be replaced. They did that and everything was back up and running within 20 minutes after they got here.

I have an Electrolux refrigerator where the ice apparatus was not working properly. After submitting a claim online, American Home Shield dispatched or assigned a company that didn't work on Electrolux. I then called in to verify what was happening. Nevertheless, the contractor was top-notch. The gentleman called ahead, told me when he would be there. He got there and he was neat. When he was working on the fridge, he made sure everything was cleaned up afterward, and communication was flowing. He didn't resolve it the first or second time, and he was always communicating what step was next. So, I was very pleased. I've been a member of AHS and they have not let me down, and I really appreciate the response that I got from them when I called. So, I enjoy it. I will continue to be a member. Thank you for your good service.

The kitchen sink was backed up and submitting a claim to American Home Shield was simple and seamless. I called and used the automated system, and got a text message immediately saying who the vendor was. Then, the vendor came out the next day. They were wonderful and the service was great. The guy was professional and on-time. I’m satisfied with AHS although the copay went up. Other than that, it’s good value and I have no complaints. I would recommend it.

I've been with American Home Shield for about 13 years, and with all those years, I didn’t know that when you make a claim for an appliance, it includes all appliances when you have an issue. So I've been making separate claims in 10 years. But the toughest part for me is when I call in a claim, and I have to wait on hold for an hour and a half to get someone to answer.

I submitted a claim with American Home Shield for the sink and it was easy to get the claim process started. Their reps were very quick to respond and get somebody to our home. The contractor did a good job. He knew what he was doing and got the job done. Since the repair, the sink has been working great.

I filed a claim to American Home Shield when the ejector pump in the basement had stopped working. Submitting the claim was simple and so far, the experience has been good. BNK was very good. However, the tenant wasn't listening to what we were telling him. I told him when I finally got a hold of him that he needs to call BNK Plumbing to set the appointment up. Once it was done, it was fine. The ejector pump was replaced. I would recommend American Home Shield to anybody.

I had a leak under the kitchen sink and it was pretty easy when I made my claim to American Home Shield. But I had an additional issue and I had a simple question. I had to call customer service and it turned into a big thing. I couldn't understand the person because English was not their first language. It was very frustrating so I will never call customer service again.

My dryer had a strange squeaking noise when it ran, and the tech came out and took care of it. I used American Home Shield's website, and it was pretty easy. I submitted on Friday night and the business that took my claim didn’t call me until Monday, which was fine. We scheduled so it would coincide with my schedule, and though I was running a little late, the tech was kind enough to wait for me and fix my dryer. I don’t enjoy having things break down, but I've enjoyed having them come and take care of things.

I filed a claim online and Mechanical Contractors did all the pre-service stuff. They checked everything and the guy who was here said something was dirty. They cleaned it with some type of acid spray and charged another fee as that wasn't covered by American Home Shield. AHS has everything in black and white and every technician they sent me in the past has been fast and really good.

American Home Shield has been really good so far. They’ve been really quick and easy to use. We’ve had HMS before and it is a little bit more difficult to submit claims compared to AHS. We had a leak below our faucet that I wanted to have addressed. The person from Discount Contractors came 2 days after we sent a request and assessed it and also found additional issue that we weren’t exactly aware of as well. He was really informative. He also gave some advice and mitigation that we could use going forward.

2 Sons Plumbing handled my situation very well. The problem was that American Home Shield couldn't tell me really whether or not the problem was coverage. They were like, "Is it an outside problem or an inside problem?" I had to arrange for our landscaping service to come out and check, which I then had to pay for and wait so that I didn't waste my time. If AHS had more knowledge about it, they could have given me greater assurance and I wouldn't have paid $150 for someone to come out and tell me what they suspected anyway.

Getting the online claim process started with American Home Shield was really simple. They were really quick to respond. Their contractor came and was really nice. He got my ceiling fan replaced and didn't make a mess. He was in and out fairly quickly. The fan has been performing well since.

American Home Shield is costly, and I don’t like that you have to pay a service fee before somebody comes out. Recently the water in my sink was draining onto the floor, and the first contractor that was supposed to be coming out to do the plumbing never showed up. I talked to a guy from AHS and he called the tech guy, who said that he was at the emergency room. I told the gentleman I was speaking to not to send that tech. That was when they contacted Rapp’s, who I had dealt with before. The tech came out Monday on the scheduled time and resolved everything quickly.

I never receive a monthly bill from this company for my contract. When I call, I get the runaround and different answers. Today I am told they have no billing system. You either have to agree to auto drafts or remember when to call every month to make a payment over the phone. Absolutely ridiculous and unprofessional. What company doesn't have a billing system???

I just recently signed with this company, and it was the worst mistake I could of made. My hot water tank was leaking into an electrical box, which leaked all over my carpet into my bathroom floor. I called on a Sunday and the rep. said she would have someone come out at 8 am. They came at 12 (AZ Remodeling and Plumbing - worst company ever) paid $100.00 just to take a picture and never return. I'm still waiting till this day. American Home Shield says they will call me back and I never get a callback. Every rep. says, "Oh the quote has been submitted" or, "It has been submitted but it still needs to go through another department." Then you have to wait 5-7 business day and AZ Remodeling will call you to schedule. Really, I have a water tank leaking into an electrical box. I would never do this again. This company is more of a headache for a customer than anything. I wouldn't give this company any reviews.

Updated on 06/07/2019: I have had American Home Shield for about three months. My first call was in regards to my sump pump and the first technician came out and told me I had a electrical problem without doing any diagnosis. It wasn’t until after I did a follow up wasn’t it fixed. Next I had a small leak from my outside faucet and the technician again tried convincing me it was an issue. Only after a follow up was it fixed. Finally I showed a technician I have slow drainage and again I was told I don’t have a mechanical issue. I am not sure why but it seems as if they don’t fix the issue at first try. Quite frustrating when paying a big amount for the service you would expect.

Sunday my dryer stopped working. I called in a service. The contractor assigned to me was out of town until Thursday and not accepting any calls. This is when everything fell apart. I called AHS to get a contractor out BEFORE Thursday. The call center in the Philippines is incompetent. My broken dryer was reassigned to Sears Warranty Company - which does not even handle AHS work orders. However, I did not know that at the time. The agent told me that I had an appointment on Weds. (today) between 10 - 12 pm.

I joined in December 2018. They offered an AC tune up special in February 2019 at an extra cost on top of the monthly fee I paid. I called to take advantage of the offer and everything ran smoothly. They set up an appointment with the HVAC people that they use in my area. The HVAC company called and scheduled an appointment. I took a half day off of work and met the guy, who showed up on time and did the tune ups on both my AC units. He discovered a bad compressor on the small upstairs unit and told me to call American Home Shield and let them know. I let them know the HVAC guy that they sent out said I needed a new compressor. A woman from the company called and an appointment was set up for the next day between 12 and 5.

I contacted you folks for a plugged toilet and drain. You sent Northwest Sundance plumbing services to me. John ** from Northwest Sundance plumbing services was here this morning. John was extremely personable and knowledgeable. John ** did a wonderful job for me as well as tightening the packing nuts on my toilets for me and checking my hot water heater as well. He cleared my lines and now everything is running very smoothly! The young gal that scheduled me was also extremely Pleasant and personable as well. She scheduled me in as soon as she could on their busy sit schedule. Much appreciated! Thank you so much for sending these people to me!

Normally I don't write reviews but I feel that I need to assist someone in making an informed decision. I've been an AHS customer for some years and I've previously had all good experiences but this is the WORSE! I requested repair for my A/C as it was not cooling, one of their contract companies come out 9/2018 to repair my unit. They added stop leak and refrigerant. The refrigerant that I had to pay $500 for because AHS doesn't cover but like $10 per pound all leaked out as the stop leak didn't work. The contracting company told me they would put in a request and recommendation to have my coils replaced since this is the part of the unit that was leaking.

Updated on 04/13/2019: Like I mentioned in the 2 month without a refrigerator review just with some additions. Like when American Home Shield offered $1000 for a new refrigerator but ours cost is $2400 so we said we said we want it fixed. After 2 months without a refrigerator they called to say the part will be here two weeks ago on Tuesday. The repairman came out and said it's not his job to fix it because it is under warranty so they need to send someone else instead. Call for an appointment.

My compressor went out on my refrigerator. My refrigerator made no noise prior to the contractor, Runyon Appliance, repairing my refrigerator. Now the compressor makes a surging and buzzing noise. I called the contractor and AHS and was told that the warranty does not cover "noise". The contractor came out and stated it was the compressor making the noise. I asked him if the surging uses more electricity and received no response. The contractor stated that they can only put in the type of compressor that AHS allows. I am woken up multiple times a night due to the sound. Why am I paying for a warranty and a service call to only receive dollar store repairs.

I called in a claim with American Home Shield for my dryer that was making a loud noise and the claims representative was able to work with me on scheduling a service. I got the same contractor company I had before and I like them. The gentleman who came out to my home was excellent. He is always very thorough and he knows what he’s doing. He just had a roller replaced and he got everything resolved. He put everything back together like it was. He also cleaned up and I like that part.

I'm not happy with American Home Shield because my bathroom had a problem, but the contractor said they couldn’t help me. I had to contract another guy and make the repairs but it was something simple. So, when AHS said, “No, they couldn’t…” I don't know what's going on. My bathroom had a simple leaking. I paid the $100 for the service. They said the contractor would return the next day for fixing, but they called me and said they can't fix the issue because I had to fix the floor first. When I called another company, the company came over and fixed the problem. That was very easy. They didn’t have a lot of issues for that. I'm just paying $100 for the service from AHS and another $150 for another company. Just for a bathroom, it's $250 for just changing the ring, and that’s it.

American Home Shield sent out Clearwater Pools when out pump stopped working. Clearwater was very helpful. They gave me time to talk to my husband about what that needed to be done in the house, and they did get the job done quick. The tech told us what needed to be done, and he would contact the AHS, and AHS would contact us about it. And that was what actually happened. Everything was great. So far, so good. Our pool was getting really bad and having the insurance helped a lot.

I went down in the crawl space to shut the water off to replace the valve on the refrigerator so that I can get ice and water to come through it. I had a leaky valve, and when I was down there, I noticed that one of the water lines was dripping. I went online and filed a claim with American Home Shield. I do everything online with them. It's easier to do it that way. I can do it while I’m at work and working on other things.

The pump was not working so a claim was submitted to American Home Shield online. ABNation came out less than 24 hours and did a good job. The tech came out two different times for two different problems and he did very well. We have already recommended AHS to several people that have homes.

I've been with American Home Shield for almost 10 years now, and I prefer submitting a claim online. The website navigation is fine. However, my experience with them has been hit or miss. Sometimes they're responsive but sometimes, they're delayed in getting repair people out to the house. There was a time that in the middle of winter, the heat had been going out and I was told that the first available person wouldn’t be until a week later. That was unacceptable. So I had to make phone calls and they relented and allowed me to find a contractor of my own. Even so, they were able to reimburse me for that. Everything was paid through the contractor. I was responsible for the deductible to do that, but they should automatically make that referral out as opposed to giving me some ridiculous timeframe and then making me have to go through the hurdle of contacting AHS and then arguing with people to try to get another contractor.

When I had water coming out on the front door of my washer, I called American Home Shield to submit my claim. I'm not an online request type person and calling is usually simple enough. Plus, when I call, I go straight through. I let them know the issue and they assigned someone and let me know when the contractor was gonna call. I had to call the contractor before they called me since I wanted to make sure I get the right date. When I called Surfside Appliances, they had received the ticket and scheduled the repair on the same week I called. I called early in that week and we scheduled the initial evaluation of the appliance on Friday. It was a matter of my time and availability. I had to schedule for the end of the week.

I had a dishwasher that was not heating the water, and it wasn’t heating to dry the dishes in the cycle. I submitted a claim online and it was straightforward and easy doing that. I'm usually on the road. That's one of the reasons I went with American Home Shield. I'm usually at work or out of town when my wife tells me there's something that needs to be fixed. The way it usually works and the way American Home Shield has it set up is the technician comes to the home, confirms what's broken and what parts are needed and then you wait until American Home Shield sends the parts. Then you have a second visit where they put in the repair parts. In this case, when they put the parts back together, another part was not working.

I had a problem with my garbage disposal and phoned in a claim to AHS. They sent someone that same day and got everything taken care of very well.

I called American Home Shield for the air conditioner and the company that they sent to fix it was very good. It took them about an hour to fix the unit. AHS is a very good service. I recommended it.

We’ve had American Shield for many years now. We had it at our former residence, and as soon as we moved to this one, we quickly reestablished contact with them. We’ve had very good experience with them. When we had a plumbing problem, I called them on Friday morning. The interaction with the claims rep was very good. The people from Lindsay called me that afternoon and set up an appointment for Monday. A plumber came within the timeframe given. He was very good, polite and professional. He went right to check the situation, got his tools, fixed the problem, and then left. That repair smoothed out a situation that we had, and everything is working fine. I would recommend the plumber and also recommend AHS.

I got my house and a little bit after getting it, my dishwasher stopped draining. I went to the American Home Shield website but I felt it was weird to pay for a service before I knew anything. Ultimately, I called AHS and their reps were very helpful and super quick. They sent a tech and he came over. He told me that the last owners weren't taking the best care of some things. He got everything cleaned up super fast and he was super friendly. It all worked nicely since. It was a fantastic experience, overall.

When I had a problem with my microwave oven, the American Home Shield's reps were very good. The tech that came was very presentable. In some places, they show up all dirty and all this. This guy was super-clean and very professional. He had all those shoes with him and all the machines to repair anything. Also, he was on time. I was very happy, but he didn’t have the parts to fix it. He said, “I don’t have those parts.” It’s gonna cost the company more money to fix it. I’ll call the company and let them know how much it's gonna cost, and they’ll decide it.” He said the parts that I needed was more money than if I got a new one.

After my dryer stopped working, I called American Home Shield to file a claim. I really needed the dryer but it was Saturday then and the person I spoke to told me that they have no one to send out since it was a weekend. I felt that they should have set up an appointment then but I was told that somebody would contact me the following Monday to do that. Someone did call me on Monday and the repair company came out on Tuesday. The repair company that came was very prompt, professional, and they were able to fix the issue.

I called American Home Shield and told them I was having issues with our refrigerator which stopped making ice. When I push the water dispenser, it would stop working. Eventually, it just stopped cooling and kept getting warmer and warmer, until finally, we just pulled all the food out of it and unplugged it. We’re brand new to AHS. One of my dearest friends uses them and heat is over in Hondo where we had our real problems. He said AHS is the best thing he ever got and that it’s great, especially as you get older. I never heard anybody complain about them. So, we contacted the company and they put in a request for us. They took a $100 deductible, and then they had a company got back in touch with us just a few days later. A different company then actually did the repair because the first company they sent out didn’t work on that type of freezer. So they send the second folks out, which was Restore Home Service. They were nice people.

I had a leak in my dishwasher and when I called in to American Home Shield, they said somebody would call me within so many hours. But the call came almost immediately. I set up an appointment and Maughanster Appliance and Repair came out. A gasket had worn out and they put one in then tested it. It hasn’t leaked since. The technician was very good too. He was right on time. I was actually surprised because I had about an hour for lunch and that was when I came back from work. He was right behind us when we pulled up and he fixed it quickly then off he went. I went back to work and I was only gone for about an hour.

The previous owner had attempted to fix a leak in the showerhead, but the leak was then transferred to the faucet. It was easy submitting the claim online. I did not have to talk to anybody. The plumber said that it was broken, and he fixed it. They were there early and they were quick.

I started with American Home Shield last year and right now they're good. They’ve been a company I’m willing to stay with for a little bit longer if I have no issues. It’s a very easy process going to the website for a service request, but getting on the phone is a different story. They could improve their customer service wait time which sometimes is way too long. There should be a callback where you can just put your number in and they call you back when they’re ready. There are a lot of small local companies that they use, which is totally fine, but I would want bigger companies than the small mom-and-pop shops. Some of the prices I got from the mom-and-pop shops are a little bit more inflated than the bigger companies.

My garbage disposal was leaking and it wasn’t working right. It was going on a while. I just had surgery and had a week off. I was at home, so I got it done. I submitted a claim online to American Home Shield and the contractor who came out was very good. He did an excellent job and he was very professional. He got the job done and did it right. I filed on a Friday and it was two days before he came out but it’s all good right now.

I filed a claim online with American Home Shield for my pool's filter. It was an easy process. They sent a repair company out and that company determined that the filter was leaking. They went back, talked to American Home Shield and suggested to take the filter apart to see if it can be fixed or if it needed to be replaced. They then came back the following week, took the filter apart, and confirmed that it was broken and that they couldn't fix it. They left the filter like that, took the part, and came back on Monday to replace it. So, getting the approval took a couple of weeks.

I'm weary of American Home Shield. Our contract says they can't do certain things, but I can never get a hold of anybody. I've been on hold for 30 to 45 minutes and it's very exhausting. I have friends who have been with American Home Shield whose AC unit got replaced whereas we have been dealing with the company for 16 years and every summer we go without air. Last summer, we went without air for about three weeks in Jacksonville, Florida when it was about 90 degrees outside and my husband is diabetic and has a heart condition. We went back and forth last summer to the point that my husband even wrote a letter to the president but never got a response. We were at the end of our rope and we don’t have the money to stay in a hotel or buy a new air conditioning unit. They were gonna give us $150 towards a window unit, but that won't buy one.

My wife wanted a home warranty. We've always had one, but we weren't very happy with it. American Home Shield was recommended and we've been happy with them. I've been calling to submit claims and the representatives have been good. However, we had some issues. Part of it was my fault, too. We had problems with our water heater and with the boiler. We would sometimes get referred to plumbers. One plumber came to work on the water heater and said that it was a problem with the boiler. So, AHS sent someone else to work on the boiler, who then said that it was a problem with the water heater.

I spoke on the phone with an American Home Shield rep to file a claim on a panel that was coming loose. Sometimes, when I hit the panel button, it didn’t start, but then I hit it and then it would. The rep got a service scheduled around my schedule, so it was good. The contractor from GE Appliances came out and identified what the issue was and then had to order a part which came in the following week. And then they took care of it at that time.

My dishwasher wasn't draining and I couldn't troubleshoot why, so it looked like it was a problem with the drain lines. I did the claim at American Home Shield online which was easier and it's probably what I will do in the future. It took about a day for GE Appliances to come out and the contractor was very good. It turned out to be a plumbing problem and nothing to do with the dishwasher. The guy still helped me clear out the drain line, though there was still a blockage that I had to hire a plumber for.

I've had American Home Shield since I purchased the house in 2007, and they’ve been doing a excellent job. I’ve told several people about them. I had some drainage stoppage issues and they sent out some plumbers to get it taken care of for me. I made the claim online and they sent me a text message, then I got a call the next day.

AHS sent Element Mechanical for our AC tune-up and they did a good job. The techs were friendly and very thorough.

I went online and submitted a claim to American Home Shield for the pool heater. It was an easy process and the contractor came out within 48 hours. The tech was on-time, got it handled within the day, and made sure everything was working properly before he left.

4 months and multiple companies only to say not covered. We had a leaking problem with the radiant heat in our floors. We went back and forth with various AHS agents for months with them sending out different vendors -- some boiler companies, some plumbers -- all of which would end up saying they did not do that service. It took them four months, after having them approve our own expert come, to finally say that radiant heat wasn't even covered under our warranty. What a waste of time -- tens and tens of hours. They refunded the service fee which was the least they could do. The only way I got real answers was to write a Facebook message, and then they answered my questions on Facebook Messenger as a direct line.

Buyer beware! Home warranty companies are for-profit organizations. You will pay more into it than you get out of it. This is a business and they are out to make money like every other business. They are not really out to help the homeowner. They will charge you a "reasonable" rate. Something you feel that is not much a month compared to paying for an air conditioning system. But, if you file a claim, you will pay MUCH more out of pocket than you expect. Based on my experience with AHS over the past 24 months, they send poor-quality contractors to your house and will not help you when they do sloppy work. AHS sent out a contractor 2 years ago who damaged the suction line on my heat pump while replacing the compressor. The technician admitted to melting a copper coating from the line. The coating is necessary to make a good seal. He created a leak that cannot be permanently repaired.

Our ice maker wasn’t working when we submitted a claim to American Home Shield through their website. Navigating through it was really easy. We were given a four-hour window for the contractor to come out and they were at the beginning of that range. The technician was very nice and friendly too. He was really good and I liked him. He was also completely clear in what he was doing. He replaced the icemaker and everything has been operating perfectly since then. Having this warranty is valuable and so far, it's been great. We've had several claims and they've all gone well.

Easy website but difficult to get claim approved. Simple faucets that are damaged due to normal wear and tear, as noted by contractor, are not covered because they say it was damaged due to force. Never contacted me to say why the repairs were denied. I will not be renewing and definitely never recommending this company. Very unprofessional customer service.

I have been a customer for nearly a year. Every time a request a repair, I am scheduled with a sketchy contractor. Recently, I needed a plumber to repair a leaking faucet. The contractor arrived and was arguing with me about my problem. I had to schedule my own plumbing company to come repair the problem and pay out of pocket. I called the customer service line and they were unwilling to reimburse my fee. They wouldn't let me speak with a manager about the issue and simply said, "We cannot help you any further". I will not renew my contract and will never deal with this company again.

Updated on 03/29/2019: I previously posted a review about trying to get AHS to repair my refrigerator (it's been more than 2 weeks). They have marked the review Resolution in Progress or something like that. THIS IS NOT TRUE. The company sent me an email asking me to call (guess they couldn't find my phone number?) and this week alone, I have spent more than 2 hours on the phone with AHS customer service reps, left four voicemails and sent 2 emails. No response except the one email saying - please call us.

Recently, I phone Home Shield for a claim and the rep handled it well. The contractor came out in 24 hours and my tenant said he was great. Everything is working properly now too. However, I have two houses with this insurance and the prior call was awful. They elected an electrical company that made an appointment with my tenant (that was for my other house) and then they said that they could be there at one time, so she arranged to leave early from work.

My air handler on my AC unit would not shut off. It would stay on even when the actual AC turned on and off. I submitted a claim to AHS and it was a very simple process. I was also very happy with their response time. Their contractor was extremely nice. He assessed the problem and said that there was a part that he needed to order. Five days later, he called me back and said that he had the part. When he replaced the broken part, he figured out that the motor was bad also and so he replaced that as well. highly recommend AHS and their contractor. I'm very happy with my first experience with them.

I'm satisfied with American Home Shield, but the appliance people that they get are not good. I've been waiting a whole week for a part and I'm still waiting on it. I recently made a claim over the phone and the rep that handled it was real good. The tech that came was excellent, in and out and took care of business. This was the third time they came out for the same issue, but they fixed it this time.

I put in a request with American Home Shield for a rekey and navigating through their website was easy. I was told I was gonna be contacted within 24 hours and I was. The contractor was courteous, respectful and professional. I'm satisfied with the result and everything has been working great since then. I would highly recommend looking into getting a warranty with AHS.

Submitting claims at American Home Shield is seamless and it's the easiest thing ever. Recently my garbage disposal was acting up, and the techs came out and replaced it. I made the claim online and AHS followed up with a phone call. The process was very cool. Everyone so far has been amazing. The contractors they use are professional, so they seem to do a good job of picking those people out. Plus their timeframes are within two days, so everything is legit.

When our stove wasn't heating up, we filed a claim with American Home Shield online. It was very easy doing that. We had AT Appliances come out who were very unprofessional and were total scam artists. Their guy was horrible and not certified for anything. He said he adjusted my gas stove. It's an electric stove and you can't adjust the gas line. The guy thought that we're stupid. He put parts in that weren't even the right parts.

I called American Home Shield and they gave our name to two good companies. Both companies were able to come out the next day from our phone call on a Sunday. So, the service was amazing. They came out when they said they would and did better than when I call a contractor. We used a plumber for one drain issue and the plumber was excellent. Then, we also had High Tech Appliance, who contacted me. There was an issue with the oven door, where a spill had gotten in the glass, and the technician fixed that. At the time, we also noticed our clock on our range was missing and he ordered a new part. Then, he came out and installed it. On the second visit from High Tech, the tech called the day before and said he could be out that morning. He was right here at 8 o'clock. So, I couldn't be more pleased.

My wife put in a claim with American Home Shield and the people that came out were great. I wasn’t there for the initial visit, but I was there for the installation of the new equipment. The tech was outstanding and very knowledgeable in the products and the industry as a whole. The work that he performed was outstanding and everything has been working well since then. However, the other technicians in the past for other things were not as well educated. Nonetheless, American Home Shield was great and the experience with the representatives has been good whenever we called over the phone.

Something was broken inside the door of the microwave and when we initially filed a claim to American Home Shield, the technician came out. He said that it shouldn’t be a problem to get it fixed and that he would report whatever he had to the insurance company. It shouldn’t take more than a week to finalize to fix the problem but then, about two weeks went by and we haven’t heard back from him. So, we contacted AHS and they called the technician. Over the phone, he said that he ordered the part and he would contact us as soon as the part arrives. Again, we didn’t hear back and then, we got a letter saying that it wouldn’t be covered by the insurance. So, we were very confused. We didn’t know what was happening because this was not the initial communication.

As our washing machine was leaking, I filed a claim online with American Home Shield and thought it was easy. I got a response the same day and we scheduled a future appointment. The contractor did a great job and made the repair the same day. He was very thorough, very professional, and he explained what he was doing.

I had a claim for a light in my bedroom that I have to pull a switch for and I never got a response so I had to call twice. It was horrible. The very first person American Home Shield tried to send out for my first claim with them didn’t respond too. Even so, getting the claims process started was easy. The very nice tech knew what he was doing and the service was wonderful too.

Our furnace was making a grinding sound. I submitted the claim with American Home Shield over the phone and that process was very easy. The techs from the contractor, Dawson Services, came out that afternoon and they were very professional. They said the problem was with the bearing of the furnace, so they replaced the motor with the fan in it. They ordered the part that day, then they came back the following day and completed the job. The repair was fast and easy. That was my first time working with American Home Shield and I was very happy and pleased with the results.

I just moved into my home and was just getting the locks changed. That was one of the services offered with my American Home Shield warranty. I contacted them online to set up the service and it was really easy using their website. I was done in less than a minute after logging in. Almost immediately, like maybe 20 minutes, someone from their contractor Pop-A-Lock of Baltimore contacted me. She was able to come the same day because I had other services being done that day. She was done changing all the of the locks in my home and it wasn't even an hour. There were three doors and they had two locks each. I had Comcast there and she was done before Comcast was finished doing what they had to do. I was very pleased and with no complaints.

My water heater stopped producing hot water and since it’s covered, I went online to file a claim for it. That was very quick. The response time was incredible. It went out on Friday and I had an appointment set up for Saturday morning with City Plumbing. That was absolutely excellent customer service on the part of American Home Shield. However, the gentleman who came out from City Plumbing took one look at my Whirlpool water heater and told me that he couldn't touch it. All Whirlpool water heaters were under recall. I said okay and asked him what I had to do. He told me that he could give me the number or that he could make a call. Since I paid the $75 fee, I thought he could at least make a phone call for me.

We call American Home Shield to submit our claims and our interaction with their claims reps has been phenomenal. We recently had an issue with the AC, and a repair guy from Total Air Care came out to do the repair. He had to replace the control panel and he did a fantastic job. And the AC will be ready to rock and roll for the summertime. The guy had recommended putting a pound of Freon in the unit. So, it’s not cooling now but we’ve had cooler weather here in Louisiana over the past couple of weeks, so I’m gonna hold off on the Freon until we start getting some hot weather.

I had a toilet that was stopped up and another toilet that was initially stopped up but wouldn’t fill correctly. Filing the claim with American Home Shield online was simple and it took two days for Amigos Plumbing to come out. They came in, completed the job in 30 minutes, and left. Plus, they were professional. I would recommend AHS.

My pool equipment was making a loud noise by my next-door neighbor's window. I called American Home Shield about it and being on hold sucked. I don't think they have enough employees, but when I get someone on the line, the experience has been fine all the time. They sent out a lot of people here but these people always tell me to wait until the equipment goes out. When it finally did, AHS sent Expert Pools out and they were fabulous. They fixed the equipment and ever since then it has been working beautifully. I like American Home Shield. Even though they changed a lot of things this year (the things that were covered last year aren't covered this year), they're a good company.

My gas stopped working and I phoned in a claim to American Home Shield. They scheduled a contractor to come out after 48 hours. When their guys came, they needed to order parts and so I had to wait another three days for that. They replaced the induction motor and everything has been fine since. They were very good.

I submitted a claim with American Home Shield and I just had somebody come out to fix the garbage disposal. I submitted the claim online and the process was very easy. I got a response from the contractors quickly and they showed up in a timely manner. They got done with fixing the problem in a timely manner as well. The garbage disposal has been performing flawlessly since the repair.

We've had American Home Shield for at least 20 years now and it's remarkable that we've only had one bad experience with a man. Other than that, all contractors have all been very good and prompt. They have up to 48 hours to contact us and they usually do that within the first 24, so that’s very good. And if there’s going to be a delay because of a part, then they’re really straightforward about that, because that’s usually out of their control. Aeon Blue Pool and Spa was sent out for our pool pump that was leaking and they got here really quick. They were very professional and they repaired it.

I've been with American Home Shield for about a year. I heard about them through two of my friends that have their home warranty. The company is really good and very efficient. When my dishwasher stopped working, somebody was sent out in a day or two. He was very prompt. He determined that the dishwasher couldn't be fixed so they were gonna order me a new. They took care of all that. But I had an issue J.B. Hunt, the company where the dishwasher came from. They had a weird delivery schedule and only deliver on Monday, Wednesday, then Friday morning. I work those mornings. It took two months to get my dishwasher delivered and it pissed me off a little bit. Other than that, I like American Home Shield. Also, both the technicians who came, the first one who made the initial assessment and the one who hooked up the dishwasher for me, were great.

American Home Shield was Johnny-on-the-spot. I submitted my claim online and they sent out a tech the next day. They said they wouldn’t replace the heater until it actually stops working. So, it was just a matter of time before it quits, and I do not look forward to being without hot water having to go through that process again. Even the plumber called and said it was as matter of time. I understand AHS' policy. I don’t like it because the heater is gonna go out and it is old. If I have to go without hot water, and it happens to make a mess in the house, I will not be happy. The heater is working right now, but it's not working well. So far, so good.

My experience with American Home Shield was not that great. I called about a plumbing issue late last week. The drain on the bathtub basically broke and I needed it replaced. The drain where the stuff pops up on the sink also broke. But American Home Shield's website and phone system don’t have a way to detail it like that. If it is a plumbing issue, there are only eight or 10 options. I looked at the drain category and went with as close as I could get. American Home Shield called my property manager and set up an appointment. Then the plumber showed up but he said that he was just there to look at the drain. He said that if I wanted the issue fixed, it was gonna cost a whole lot more and that it was not gonna be through the warranty.

I had a claim with AHS for my HVAC which I submitted online and using their site was easy. The contractor who came out here was great. He answered all my questions and was knowledgeable.

I had two pipe leaks and I was a little frustrated because the original selected plumber didn't have availability sooner. The tech wasn't available for several days, which meant that my tenants had to shower in a different bathroom, which also got back to us in the process. American Home Shield wouldn't let me try a different provider, and it would've been nice if I could have called a different provider to see if somebody was available sooner. Nonetheless, the plumber that came was very knowledgeable and efficient. It was hard assessing one of the leaks, so I appreciated his persistence. Plus it didn't take even an hour for him to get everything done. I have to do a little bit of caulking myself, but I don't mind. I've been an American Home Shield customer for a long time and I really like them.

I made two different claims, the first for the washer and the second was for the refrigerator. I was at work, and my wife called and told me that she was washing and then all of a sudden, the washer stopped. I called American Home Shield then and I was lucky the tech guy was in the area, so he was able to do it the same day. However, the guy didn’t have the order on his paper, so he refused to touch the refrigerator. I called back and American Home Shield made him come back the following day. On one occasion though, I was billed twice and it took a long time for AHS to refund my $100. The system is not great, and that’s why I had to wait so long before I could get my money. But I didn’t take it as a big deal. Most of the problem is not their fault - it’s the people coming. I recommend them overall.

I've been a member of American Home Shield for four years and up until the last eight months, I've been very satisfied with them. However, I have been very disappointed in them, their performance and the service that I've received recently. I've had a total of six different calls come out on my refrigerator. The repairman came out and tried this part, then tried that part. He said that all this time, he knew exactly what part the refrigerator needed, but AHS would not approve the purchase of those parts.

I first called them over 3 weeks ago to get my refrigerator repaired or replaced. We moved into this home less than a year ago and the appliance was left from prior owner. Took a week to even get anyone out to diagnose it. As I expected-compressor was bad and the coolant had all leaked out. He quoted over 1000 to fix it. 2 weeks (and several phone calls to AHS later), the claim had still not been sent to the authorization department. Reportedly, the technician had not submitted the reports-but they had spoken with them verbally and got the diagnosis. AHS also made no effort to call the technician until I called them. Then they get the reports. And then AHS delays it further-wanting the technician to call them back about whether the part is under warranty through LG. Of course it's not, since I was not the original purchaser.

I have been a loyal customer for over 20 years and now I'm ready to cancel. I submitted a request for furnace not working on 3/2/2019 and a tech was scheduled to come out on 3/4. This was during a stretch of some very cold weather days. 20 degree weather. The tech had to order a part and came back on 3/6 to install. The furnace worked for maybe 30 mins. I called the company back right away but they didn't get another tech out until 3/7.

If I could rate AHS a zero, I would. I was told when signing up we could use a contractor of our choosing, now when we need our furnace fixed/replaced we are told we can't use one we'd like to use. We were not happy being lied to, no one has apologized for the misinformation. We understand that AHS has preferred contractors but the contractor we’d like to use is a preferred contractor for them; just not the “system generated one”. We've been waiting 3 days to hear from their contractor, called the contractor ourselves multiple times as well with no response.

We have been clients with this company for a number of years (nearly 10). The quality of the Agents has notably decreased in the past 12 months. IF you have any problem, do not expect service - you are on your own. We were pre-charged by a vendor and given a random appointment. We tried to change the appointment with the vendor - but they did not reply. We are currently shopping for a different company to replace AHS.

When my water heater went out late at night, I went online and filed a claim with American Home Shield. I also paid online with my credit card. That was the easiest way I've filed a claim. The next day, I was referred to a plumber who couldn’t come out for 10 days. I called American Home Shield back and they referred Quality Plumbing. I was glad that American Home Shield had somebody else to refer. It took them about an hour to come up with the next referral but that was quick enough. Quality Plumbing was a good referral. The next day after talking to them, their plumber Greg came out and took care of everything. I really appreciated that because going out without hot water is not too easy. And Greg was a very nice guy, professional and cheerful. I was very happy with him. I was impressed and would highly recommend him.

The lighthouse I got had little plumbing problems. I submitted a claim to American Home Shield and I did it over the phone. The plumber came over fast and told me how to fix it, and it was easy to do that. The air conditioner problem that I had with both my house in Georgia and here was challenging, though. That was a five-month ordeal and it was painful. We need more people who can fix things but our country is made up of a lot of managers, insurances and a lot of oversights which causes problems when you actually need guys to fix things.

Our air conditioning unit wasn’t cooling and it was making a big rattling noise. I made a claim with American Home Shield over the phone, and they sent somebody out within a little over 24 hours. But then we had a doctor’s deal going on, so we had to move it to Monday, and the contractor was here the first thing Monday so it was good. He was very friendly and efficient. He looked at the unit and tightened some bolts, and it’s working fine now.

I’ve had American Home Shield for years and everybody has been very nice and they’ve taken care of the problem. I usually submit claims online and it's not a problem especially if somebody is my age. I’m almost 80 so if I can do it, anybody can do it. I get a call fairly soon saying that they are such and such and that they wanna come out and fix our unit.

I submitted a claim to American Home Shield online for a garbage disposal leak, then the tech called the day after. He wanted to come that day, but it didn't work for me so he came the very next day. The tech was good and professional, and the issue was resolved right then.

We had circuit breakers that were tripping. Every time we'd turn on a couple of lights in a room, the breakers would go, “Boot.” Submitting a claim with AHS was a piece of cake. I got online and their website has a drop down menu for the different types of problems where I clicked on circuit breakers. I did that on Saturday and on Monday morning, bright and early, SJDI Electric called me and said they’d be there on Tuesday between 10:00 and 1:30. Then, lo and behold, they reached back to me again and sent me a picture of the guy who was gonna come. His name was Fy so that when we greeted him at the door we’d know exactly who he was ‘cause we had picture of him. So, that was so great. After that, he came out, fixed the problem, explained everything he did to us, and went on his merry way. And we were very happy.

We had a water stain over our shower so we had to have somebody come out to investigate to see if we could find the leak. I filed the claim with American Home Shield online which was super easy and the contractor came the next day. That was really quick. He also communicated really well. He let us know what was going on, what he knew and what he thought. He did a really good job. It was not a plumbing leak but he traced it up to the roof so we had the roof repaired, which was covered under our association.

We've been with American Home Shield for two years now and the customer service that we've received from the company has been outstanding. The technicians that we've dealt with came across as very good. There was one tech, Dennis, that fixed the bathroom and he was extremely good. He knew his job really well. He said that he has been doing it for a number of years and it showed.

With American Home Shield, we know what we are paying for and we are getting the service. We had some issue with the flush pump and I just paid my copay through online and that was it. The person who came here to my house was good. The flush pump was broken somehow, and he knows the stuff and he fixed it. The experience was good.

My dishwasher was leaking so I called AHS. I prefer doing my claims by phone because with live people I feel like I get more information. The tech from Paul’s Unique Services came out and was wonderful with his mannerism and everything he did. He wasn’t gonna leave without making sure it worked, and he did it himself. I recommend AHS always.

The homeowners association people mandated that all the owners make sure that the air conditioner is in good working condition before the summer starts. I put in a claim with American Home Shield and the tech came to check the air conditioning unit to make sure that it was ready for summer. He went out to see if there was a shut-off valve and it turned out to be fine. All in all, it has been a positive experience.

I go online and submit my claims through the American Home Shield website. The process is faster and easier. If there’s an app, then that would be even better. Whenever I try to get on the phone with somebody, it just takes a while before I reach somebody. And a lot of the times, the operators on the line are very simplistic on their action and they’re basically doing the same thing that I’m doing if I go directly on the website.

When my brother bought the house, he said we have the warranty of American Home Shield. Our recent claim experience with them was very good and fast. The pressure valve in the hot water heater needed to be changed and I submitted the claim online. I just wrote what the problem was and the AHS website gave me all the options, so it was very easy and fast. The contractor, DNB Plumbing Home Service, came out and it was great. The technician did a very good job and I’m glad that he fixed the problem. It didn’t take too long to change the pressure valve, so there was no problem at all.

One of the pipes in the bathroom, the one that controls the cold water for the shower, got bent, and we were afraid it was just gonna end up breaking off. We called American Home Shield and the reps were great. They were nice and they helped us. They sent somebody out. Because it was a Friday, they sent somebody out Tuesday. The techs just came in, did their job and left. They were finished in 10 minutes. Last month we had a broken washer that took a little bit longer to get fixed. It was because of the different technicians that AHS was sending out. They all thought it was something different. So, they came out here a few times within a couple of weeks, and it was pretty aggravating.

I always rate American Home Shield pretty high and I’ve never had any trouble with them. They always come forward and take care of me real well. Recently my water heater went out and I went from Sunday to yesterday without hot water, which was an inconvenience. As soon as everything was approved, the techs came over and did the repair. They were very nice, helpful and accommodating.

I've been dealing with American Home Shield for a very long time, since I was a real estate agent back in the day. They recently decided to cut losses and replace the dishwasher. The board that they kept sending was busted and I replaced it three times. They tried to keep the old machine too long after the third time, and about a month or so of having to handwash dishes, it gets very frustrating. But JR does an excellent job and are very personable people.

I did a claim for a furnace service, and American Home Shield was responsive and professional. The tech was great. Unfortunately, the same guy has been out here four times now, so I'm getting a little frustrated. This furnace keeps, for some reason, blowing out a transformer which he says is very unusual. He has replaced the transformer three times, and the furnace is 28 years old. I asked him at what point are they just gonna replace the darn thing. He even called his boss to ask what in the world is going on. He couldn't figure out why it keeps doing this. The first time he came out was about a little over a year ago, and he has replaced the transformer. The first time, it blew in two months and then it lasted about eight months. And this is outside my 60-day grace period or recall period. I also filed a claim for our disposal. The tech came out and had to replace our whole disposal. I have recommended American Home Shield.

American Home Shield sent Sears out for our refrigerator after I submitted a claim over the phone. We live in a very remote area and the technician was here within 48 hours. He was very professional and he did his job. He had to order a part but that did not work so he had to reorder another part. Everything went very well and I was very pleased. Now, the refrigerator is working like new.

The dishwasher wasn't working. My wife submitted a claim to American Home Shield. She did it over the phone. The response time was amazing. The guy went out after a couple of days and then he was only inside for about 10 minutes. He figured out the problem real quick and he was gone. He was also super nice. After the repair, the dishwasher has been working. I would definitely recommend American Home Shield.

I called American Home Shield about my swimming pool and my experience when submitting the claim was very good. Pure Pool Service came out, and the interactions and the service I had were excellent. The claim was completed as soon as possible and I’m very satisfied.

I was having an issue with my toilet. The anchor on the drain of the sewer line rusted over time and so there was nothing holding it down. I thought that it was gonna be as simple as replacing it, but it was much more complicated than that. I didn’t want to create more of a problem than it already was. I then went online to file a claim with American Home Shield. I, however, had a challenge getting that done timely. The warranty that I had expired and so I renewed it but then I couldn't access the renewed one online.

We've had the American Home Shield policy since we've purchased our house in August or the beginning of the September 2014. Submitting claims through their service is super easy. We call them. My wife goes online and does it, which is convenient because if it is after hours, she can go on there and fill out the problem and make the deductible payment. Then, someone would call us the next day and we would have somebody out here on the same day. It is usually done in 24 hours and it is done fast. We really like them. We've been impressed with American Home Shield and we intend to keep them because the service is really awesome.

I call American Home Shield and tell them my issue. They check and see if it is covered on the warranty, and then they send it to a technician, and I get a call within a day. So I've been very pleased. So far, I’ve only had Reliable Plumbing come out, and they’ve been excellent. The first time that Reliable came out was for the tankless water heater, and then they had to come out again because the water flow wasn’t flowing from the sink in the shower. They’ve gone above and beyond. They were very thorough and very professional. I'm glad that I have American Home Shield. My warranty policy saves a lot of money because a service call for a technician could be $100 or $200 or more, depending on what the technician is, and then they charge by the hour. So it is definitely worth it.

Our general maintenance service with American Home Shield went well. The guy serviced my air conditioner and he told me everything was good and I just have to keep my filters changed. I had also submitted a claim for a plumbing problem on a Monday, and the plumber contacted me on Tuesday telling me that he would be at my home. And so, that didn’t work out very well and I went to the hardware store, bought a draining auger, and took care of the problem myself. For the most part, it could’ve been a better service. But other than that, working with American Home Shield has been okay thus far.

The air conditioner for my master bedroom side of the house wasn’t cooling and filing a claim for it with American Home Shield was excellent. I did it online and navigating their website was simple and easy. Having warranty on my property is highly valuable. This is the first time I’ve ever bought a house that wasn’t brand-new and there were all kinds of things that have happened and the warranty had come in handy to save us money. I would recommend American Home Shield.

My dishwasher needed repair and when I called to submit a claim to American Home Shield, the representative seemed to be very cordial and courteous and met my needs. Also, the process was simple and painless. MC2 Appliance Service came out and from when I submitted it, they scheduled an appointment within a week. So, everything was completed within that week at my time based on my availability for the appointment. Since the repair, I can use my dishwasher again so we’re not manually washing, so it increased the efficiency in our home tremendously. That was the first time that I’ve needed the service since we’ve had AHS. I appreciated that. They called me to see how things were which sparked in my mind that I needed some service. So, they need to continue to periodically call and thank their customers or just see how they’re doing. Other than that, it’s fine.

I had a problem with the igniter in my oven. I filed a claim online to AHS on a Saturday and their contractors came out very quickly the following Monday. They fixed the problem completely that same day. I'm very happy with American Home Shield and their contractor.

I originally gave AHS 1 star because of the quality of the vendor they sent me and their lack of concern. That electrician wanted to fix the symptom instead of solve the problem (a problem three other electricians from three other electrical companies confirmed). I had a really bad experience with the AHS reps, who offered zero assistance when I told them I was concerned my electrical panel was going to be repaired improperly. I sent AHS a message through Facebook because they had no email listed on their website, and their social media department started working right away to resolve the issue. The social media team was great! My electrical panel is getting the repairs it needs, and I'm very pleased with how everything worked out. I wish the process wasn't so stressful, but that team was amazing, truly provided great customer service.

When the dryer needed to be fixed, I phoned American Home Shield and the claims process was very easy this time around. The contractor, Bryan, did a terrific job. He was a very nice young man who was professional and right to the point. Since the repair, I used the dryer once and it's fine. Last time, the claims process was absolutely terrible. It took forever and I still haven't gotten reimbursed for my microwave that I had purchased. I'm concerned about this reimbursement and I still need it. Their phones are always busy and it's so hard to get ahold of those people. I always give people a couple of chances and if I had the same experience the first time this last time, I wouldn't be with AHS anymore. There is hope now.

I’ve been dealing with the same issue with my AC for the past two years. Different technicians go out but they just put a band-aid patch on the issue and it doesn’t do anything to fix it. I gotta keep calling American Home Shield back and pay another $100 for another service call. The techs said it was low on Freon, so they added some. Then, they said it was too much, so they took some Freon out. They said many different things, but it never got fixed. Now, it’s broken again and the technician went out and he said it was the coils and that it needed Freon. I paid $400 for Freon plus the $100 service charge. It was around five times that they came out within the two years and they were $100 each. That was 500 plus the 500, so it is $1000 and I am not too happy with that. Hopefully, the issue is fixed.

I filed a claim with American Home Shield for the Garbage Compactor that wasn't working. The contractors were here the next day and they were able to fix the problem. They’ve been to my house several times, and they were always very good. They were efficient and professional.

Several years ago, we had a problem when we went for months trying to get our cooktop replaced or fixed through American Home Shield. That was when they were using Sears and the repair people sent from there were completely clueless about the GE cooktop and they were ordering wrong parts. After going from September to February, American Home Shield finally told us they couldn't get the parts. Instead, they had a blower motor in the whole country cooktop that would fit the underneath parts because it was a downdraft. So, they sent it out. Gold Star came and installed it.

The toilets were gurgling when I'd take a shower. I called up American Home Shield and they said $75 would be my co-pay. They went ahead and put it on the card and got a hold of the tech guy. Within a short period of time, somebody sent me an email with the time he'd be coming. He was supposed to come that day, but he called and said that he had an emergency, so he asked if he could come the next morning. He got here that next morning like he said he would and took care of everything. He got on the roof, looked down the pipe, rodded it out and it worked out quite nicely.

My tenant had an electrical issue and they called it in. I saw that the job was closed and I haven't heard any feedback from anybody stating that there was still a problem. So, I’m gonna go on the basic assumption that everything got resolved. When submitting a claim to American Home Shield, the tenant calls the property management company and then, the property management company will notify me to submit a claim or trigger up a job. American Home Shield started protecting my homes April 30th of last year. I’ve only had two things that I have run through AHS, a rekey and then this most recent thing with the electrical issue. From a dollar’s perspective, I’m probably behind, but it’s reassuring knowing the warranty is in place. Overall, the experience with AHS has been good.

I call AHS when I have a claim and I get an automated service. The turnaround time is typically two days but that is not enough when you have a leak of water in the house like my last claim. Fortunately, they had somebody that was in emergency stand by and they came right away. They came on Saturday and took care of the problem. All in all, AHS handled it excellently.

Our kitchen sink kept backing up. Even when I would run the garbage disposal unit, nothing would go down. The garbage would go down at a certain line and wouldn’t go past the unit. I haven't even cooked any meals in the house yet, so I knew that was an existing condition. So, I called the warranty service, American Home Shield. I filed the claim with them online and that was extremely simple. The contractor, D & B Plumbing, came out the following morning to take a picture to submit to AHS. Then three days later, I got a phone call from the contractor saying that they could go ahead and have someone come out the following work day. The tech who came was great and super personable. He showed me some additional things in my plumbing line where my hot water heaters are connected, how to turn off the whole home water system, and a lot of information that I needed to know as a homeowner.

American Home Shield was part of the package for the purchase of the home. And so, we extended it after we’d had some initial interaction. I submit claims online because it is quicker. Westside Air Conditioning recently came out for our AC unit. I got a phone call that the contractor had some available time earlier than our initial appointment, and he came several hours early. In the initial set-up, the lady was very professional, and so was the gentleman who actually came out. He was more than timely, and he explained everything and didn’t make us feel stupid when we asked questions. They completed the claim on the same day as when I submitted it. Everything has been fine after the repair.

We bought our house last year and the previous homeowners offered to buy us a year's warranty. American Home Shield is good to have around if you're not handy. I am capable of doing most things, but plumbing is not my forte, so when our toilets would occasionally back up and wouldn’t fully flush, it was nice to be able to call and get someone out quickly to take care of everything. It was super easy to submit the claim. I applied online and they called or emailed me later that day. They got back to me really quick, and then Metro Heating & Cooling reached out and said that they could have someone out the next day.

We couldn’t get the AC to turn on at all and the furnace wouldn’t stop running. It was midnight by the time we figured that out and we had to get the claim in with American Home Shield. We can’t get on the website on our phones, so we had to get on on an actual computer. The site doesn't have very good mobile capability or it's not very user friendly. I wish we could just submit a claim on the phone, but other than that, it’s fine. Then, I was going to be gone half of the day on the next day and we got a text message that said Rescue Heating & Air would contact us to set up the appointment.

I did an AC tune-up with American Home Shield recently. I scheduled for the afternoon on Monday and I saw the tech on a Wednesday. I used the app to track him, and he showed up around the time he was supposed to. He was very friendly. We talked about some of the things to keep the AC running better.

I've had American Home Shield for over a year and I've renewed it already. Air Creation Heating & Cooling came out for routine maintenance, though it really didn't do much. I thought it should've been covered under the $75. The tech pointed out a couple of things and said if I needed to make a separate appointment, I'd have to do that. Other than that, he seemed to know what he was talking about. There was another time when a part had to be changed in the clothes dryer, and the only difficulty was that the contractor didn't have the part available. It took a little while to get the part but we made it.

I called American Home Shield to submit a claim for the sewer injector pump, and they put me on the call for more than 35 minutes. But in less than a day, the contractor came out. They showed up around the time what they were promised to. I showed them the problem and they did everything. They knew the job, what they were doing and they did it good.