American Home Shield Reviews

We've had nothing but good experiences with Home Shield so far and we've had it for four years now. If they lowered my yearly bill, that would be sweet. But nonetheless, we've always enjoyed American Home Shield. Claims submission is a really easy process. It's submitted online and then somebody is normally there the next day. We've also had the same couple of people come out every time and they are always really nice and helpful. They're quick too. They're typically in and out, and the problem is fixed. Recently, it was The Fridge Guy that came out. That claims for the freezer. It was not closing all the way, getting my freezer to ice up. All in all, American Home Shield does a good job and we're happy with them.

I've had Expert Pools out here before through American Home Shield and they’re really good. Our most recent claim was smooth as well. I typically submit claims over the phone and it's very simple for me. Usually, somebody calls the same day, especially with Expert Pools. It takes a few days lead time, but I’ve never had an issue with them. Then the guy that came out has been out here before and he has been excellent every time. Since the repair, everything is working as it’s supposed to. And I would recommend AHS.

Our bathtub was leaking so we called American Home Shield for a repair. The claims representative was good. However, we were not very satisfied with On Time Plumbing & Heating. We had the issue reported and then they supposedly fixed it. And then that problem was still there. My daughter took a shower, and the water was still leaking through the first floor. All the ceiling was wet, leaking to the first floor.

My heater doesn't work and everything went good when I filed a claim with AHS. The contractor was able to fix it.

I've had a good experience with American Home Shield so far. When I had a claim for an air conditioner, the service and the interactions with the contractor went well. Plus, he showed up on time like he said he would and did a good job. The air conditioner has a Freon leak though, so I think he’s gonna be out again shortly. But that’s not his fault.

Our garage door wasn’t opening and we filed a claim over the phone with American Home Shield. It was a simple process. The first company that came out was Exit Garage Door and they were awful. They diagnosed the problem in less than a minute, told us that the insurance wouldn't cover the repair, and gave us the cost of doing it out of our pockets. I said no to that and asked for a second opinion. Then, Sam’s Garage Doors came in, gave us an entirely different diagnosis, and did everything under contract. They were great. All in all American Home Shield is pretty good though some of their contractors aren’t.

My gas furnace stopped working all together. I submitted a claim with AHS on the phone and spoke to a representative. Budget is their go-to contactor in our area. So it was very fast. It was below zero cold when it went out and I got anxious, but they were very patient with me on the phone. Then when they got here, they were very thorough. Once they fixed the problem, they walked me through some things to look for in the future that might indicate if something would be happening. So there was some education too, which was great. I didn't pay them for that, but the young man took a few minutes to go through some things with me. Overall, American Home Shield was great. And I have been recommending them.

I've been with American Home Shield for almost two years now and my experience with them has been very good. They’ve been very nice when I had to submit a claim and that was an extremely easy process. They have an automated thing that you can put your request in, then they always send you right away the name of the contractor that they’re sending, along with their phone number. Every contractor that I’ve had has been very professional and very nice, and I would not have a complaint with any of their contractors.

American Home Shield recently sent Dawson Services for a tune-up. They just went and looked at my furnace and went outside and looked at my AC. He was in and out in 45 minutes. The guy who came out was super friendly. He seemed kinda awkward at first because he was more worried about how I was gonna react towards him than anything else, which is good. I would prefer that. The AC crew was great. But on the other hand, I was a little frustrated when it came to my washing and drying machine. The guy came and he did an inspection and then I never heard anything back for the specific period of time. Nobody told me about anything until I complained.

I’ve been using American Home Shield for over 10 years and I would recommend them. I recently filed a claim for circuit breakers. They sent All Island Plug and Socket and the guy explained everything. The repair was good and I’m satisfied with their response time.

I usually make a phone call at American Home Shield to make a claim, but last time I went to their website and they had an online helper who popped up. He walked me through how to do it and that was really easy, so that was pretty nice. The people they send out seem pretty responsible. I only had one issue, and that was when I had an issue with my AC. The techs fell off the planet for two months, but I called American Home Shield back and they hunted them down and got it taken care of. I hadn't been with AHS very long when my AC went out, but they fixed one AC and completely replaced the other even though I had only been with them a month or two. I thought they might give me a little pushback, but they didn't.

We reported to American Home Shield that our icemakers were not working. Within 24 hours, we were notified that they had scheduled an appointment with Able Heating and Air. Within the next 24 hours, we had a call from them and they got to us two and a half days after that. The technicians came on a Saturday which was fine with us. They checked the equipment and found that both were not functioning properly. They said they would then file that information with American Home Shield. About three days later, they came back and reported to us that AHS authorized the replacement of the two icemakers and they were gonna put an order. By the next Saturday afternoon, a gentleman came out on time and installed the two icemakers. He was in and out in less than 40 minutes. Everything went very smoothly and there was no distraction in our lifestyle. Everything is functioning properly.

After I submitted a claim online to American Home Shield for a stuck-up kitchen sink, I got a text message from the company. They contacted me the next day and set up the appointment. It was quickly scheduled and the contractor who came out was professional, clean and courteous. They did what I couldn’t do after a couple of days trying. So, it worked out nicely. They always tell you extra things to do to prevent it from happening again and so, they were helpful beyond just the task. I’ve had other companies and American Home Shield is far more reputable than some of the other ones where I felt like I always had to fight to get things done. It was quick, easy and convenient to get to them. I have no worries and no complaints.

I went online and filed a claim with American Home Shield for a leak underneath my sink. They sent me a message that someone would be contacting me the following day, but I was actually contacted by Plumb Genius LLC that same day. It was relatively quick. The guy from Plumb Genius LLC then came out when he was supposed to and he was really clean and nice. He replaced a huge pipe and ever since the sink hasn't leaked. It has been perfect. I was very happy with the whole experience. While I wish that I could get a lower deductible, the experience that I've had with American Home Shield has been great.

I bought American Home Shield's program in 2016 after my husband passed away, and because it was recommended to me, that being a widow, for my appliances and things, that American Home Shield was a good program. When my air condition unit in my sunroom wasn’t working, the first guy that came out said that there was no way for him to check the Freon level or something in the unit. He looked at it about five minutes and said, “I don’t do those,” and walked away.

I submitted a claim with AHS for my sink that got stopped up and they sent Discount Contractors out. That company was amazing. They were responsive. At that same time, I had another claim and American Home Shield sent ACS Heating and Cooling. That company, however, wasn't responsive and didn't follow up. I then had to use an outside contractor. Because of that, American Home Shield is now giving me refund on the service fee. I appreciate their help.

I've been with American Home Shield since the 1st of February and I have had two claims. On the first one, the air-conditioner unit stopped cooling and they got somebody out quickly. They had to order parts, and they came in and changed those. I had to call back that one in but all was handled very well. Everything was very good in dealing with their reps and the techs they sent out were very professional and quick. It was a very good experience with AHS and everything was excellent.

We had routine service on our air conditioner through AHS. When scheduling service, everything was good and their reps were able to work with me on a time that worked for me. Everything was excellent when their tech came to provide service.

I filed a claim with AHS online and the original person that they asked didn’t show up. So I called AHS and they were very responsive. I was impressed with their service because they understood that my time is valuable. The first issue was in the bathroom. This is a old house and the knobs on the bathtub for the water had just stripped. My roommate used pliers used to turn it on and off. And then in the kitchen there was a leak. The contractor came and I was impressed with his mannerisms. His service seemed to be okay. However, when he left, nothing worked. The knobs just worked for a little bit. I don’t use it, but my roommate said that when he turns it, you can tell it’s not gonna last at all. It needs to be re-thread. The leak is still there in the kitchen as well. But the contractor was a great guy. He called back last week and said that he got a part for the thing in the kitchen.

I called on American Home Shield because I didn’t have any hot water and filing the claim online was really easy for me. They got me an email for what I pretty much sent them and as soon as the business opened at 8:00, they called me. That was really quick. In terms of the contractor that was assigned, everything was good there. The receptionist was really nice too. But I never actually got to talk with the plumber who actually came out. He fixed the issue and the water heater works now. The only thing I didn’t like was that I really didn’t know how he did it. So I would like to know how. But it was nothing that American Home Shield did. They did a good job and everything was good. I would even recommend them to anybody.

We were in the middle of selling a home when we filed claims with American Home Shield over the phone. I spoke with representatives both times and everything was phenomenal from the point that I called. I was impressed with the amount of respect that we got and the promptness of scheduling appointments. We were within seven days of closing on the home and AHS was able to get everything scheduled and done before the closing time. Most of the time, when I call insurance companies, things would be two or three weeks out. But with American Home Shield, everything seemed to be next-day service so it was great. The technicians also explained everything to me from beginning to the end – exactly what was gonna be entailed on my part for my responsibilities and what led up to the cause of everything. That way, I could reach the new homeowners to make sure that we prevent any future occurrences.

I have had American Home Shield since February. When I had to have an AC preseason check-up, I put in a request to them. I did it online as it is much quicker than waiting on the phone to get someone to talk to. Steinmetz HVAC came out and the technician explained to me everything he did. I had a good experience with them. They were able to finish it in half an hour. Other than the AC check-up, I also made a claim to AHS for the dishwasher. At first, the repair didn’t go well because the technician who came to check the dishwasher didn’t look very well. They were saying that they had to order some part. Then, it took three weeks for another technician to come and he found that there was nothing wrong with the dishwasher. The way that the hose should be was not correct so, they corrected it and it was working fine after.

Our oven wasn’t working and I called American Home Shield. I left a message on Friday but they didn’t call me back until Monday. They were closed on the weekend and the contractor came out that following Thursday because they were booked up. They also didn’t have the part in stock and they had to order the part, which came in two days later but they couldn’t come back out until the following Wednesday to put it in. They said they couldn’t get here any faster. The customer service with AHS was great. Everything was fine from that end but I was without an oven for two weeks. You don’t realize how much you use your oven until you don’t have it.

We have a plumbing issue and AHS is trying to still follow up with it. We had the plumber come over and they had to order some things in and are coming on Thursday. After my first claim for the appliance, the repair was scheduled less than a day. But with plumbing it was a day or two before the plumber called us. But once they did, we tried to schedule it as quick as possible. I think they were a little busier.

American Home Shield sent me an email reminder to have a tune-up done for my air conditioning system before the summer started. I haven't had AHS for very long and this was the first time I used any of their services. The claim submission was simple. I acknowledged the email then it directed me to the website. I indicated that I wanted to have my service performed, then the claim started automatically at that point and Comfort Pro Heating & Cooling came out.

Recently, I filed a claim to American Home Shield for my furnace that wasn't clicking on. I had also filed a claim to them previously for a garbage disposal. Both times I tried to file online but then something brought me to a screeching halt and I ended up having to call. Still, the automated call worked out fine. I called on a Saturday and their techs were able to come out the Monday thereafter. They did great and the guy they sent was very experienced. He figured out the issue and had to do some troubleshooting. He had the part that was needed in his van and he replaced it very quickly.

My husband files his claims to American Home Shield over the phone all the time. It takes so long but my husband wants somebody in particular. We have a guy who comes out and he did my washing machine and dryer before. We specifically want him because he’s so good. He knows what he's doing and knows what he's talking about. He's also quick. Then, there's a guy who did my garbage disposal, he was even faster. When my garbage disposal quit, he checked everything and put in a new one. He was the best and if I had other plumbing problems, I want him. He was wonderful and everything is great. We've recommended AHS. I don't know if we could get somebody in particular online or not but I would try it if that's quicker.

Our AC stopped working so we went ahead and filed a claim with American Home Shield. The process was very easy and straightforward. Within a day or two, a tech came. It was very fast. The tech was really good and he went the extra mile. Our AC is old so he didn't have spare parts at hand when he showed up. He went to his shop, got the parts and came back the same day. He replaced the fan motor and one other part and it worked perfectly. It was a very good experience.

American Home Shield is fantastic and I love them. Their response time is very fast, they keep their schedules and they’re at the bottom half of the appointment time every time. Moreover, the contractors are prompt and professional. I had a claim with the garage door opener and also had my AC unit serviced. I submitted my claim for the garage door opener online and as soon as the techs got here, they got on the job, fixed my problems and were out of here in a pretty timely manner.

Our fridge, no matter what the setting was, was way too cold sometimes. It was freezing everything. Then other days, it wouldn't even be cold and it would do the opposite, it would make my things spoil. I put in a claim with American Home Shield. I did it online and their website was user-friendly. The contractor called me after about 24 hours from putting the claim in. He was good. I got approved for a replacement. And I'll get reimbursement for the fridge. It took about four times for people to come out for different things before someone already finally authorized the replacement. But overall, my experience was okay.

I had a faucet leak and I spoke to somebody over the phone when I filed a claim for it with American Home Shield. The representative handled my situation excellently and was very thorough and quick. Everything about it was good. The contractor was extremely professional and their work was of very good quality. I had them looked at two items. There was the leak, and I had them looked at the hot water heater. And the contractor was very knowledgeable, so I appreciate that.

The online process for making a claim was super straightforward and easy. I filed one for our inoperative heating system and the next day, Home Shield was able to schedule people to come out. It was super quick. I had heard mixed things about Home Shield before. But the company they sent out was spot-on and professional. They originally had to come back but then they realized they had parts for it. So it was done the same day and now, the heating system works again. They got it taken care of quickly. So I’m happy with the whole thing.

The American Home Shield rep was very nice, and it was very easy to make a claim. When the water heater was broken, the tech from On Time Plumbing said he'd be in my home in 10 minutes, and he was. He was very polite and I liked him.

The commode recently overflowed when it was flushing. I submitted a claim with American Home Shield over the phone for that plumbing issue and it was excellent dealing with the representatives that assisted me. They were professional and got me an appointment right away to resolve the issue. The contractor, S.A.P. Home Repair, came out the following day. We were able to function because we had other rest rooms. When the plumber came out to provide service, he was very professional and explained what was causing the issue. He did an excellent job in getting the issue taken care of and our toilet has been working perfectly since the repair. We also had an earlier claim with AHS when our oven was replaced.

It was just routine maintenance that was needed for the AC. To file this claim with American Home Shield, I used the telephone which is my preferred method of submitting claims. So far, the representatives have been good whenever I spoke to them and I've had no problem as well with any of the technicians. For the claim with the AC, AHS sent out the contractor, World Class AC, and I wound up getting a free hot water heater for a replacement. So, AHS did the right thing rather than trying to weasel out of it. They actually owned up to the problem and paid.

We have had American Home Shield for a little over a year. It came with the house when we bought it and then, we just kept it going. There was something wrong with our furnace and I submitted a request. I prefer to do it online because that way, it’s on my schedule. The repair done was definitely an improvement. We are not familiar with how to work the stuff and the tech fixed it and showed us how to do stuff, so it was very well worth the money.

My toilet wasn't flushing right. It was really slow and it would take three or four times to flush. One of the handles was broken too. I submitted a claim for it to American Home Shield and spoke with somebody there. They did a good job and Heroes Plumbing came out the same day and did great work. The toilet has been excellent since the repair.

I had a great experience with American Home Shield. When my oven wasn't working, I called it in and on the same day, a technician came over. He was very fast and professional, and he was on time. He got the problem right away. And he said he was gonna order the parts and would let me know. When he came back with the part, he did the job very fast. He was very good. The oven has been working fine since then. It looked like brand new. Also, whoever picked up the phone was very professional. He understood the problems very quickly. Everything goes well.

The garbage disposal wasn't working and I had to file a claim with a chat person. It would have been easier if American Home Shield has a tool to do it online. I filed the claim on a Friday and Value Rooter came out on Monday. I spoke to them after they finished the repair and they seem good.

For a lot of issues, people sometimes need to have someone sooner than later and I appreciate American Home Shield for keeping that in mind. Everything is pretty much quick once you’ve called to request your claim. Everything is in a timely fashion and the technicians they've sent out have been very professional. I’ve never had any issues with their quality of work. They've been very informative and able to answer any questions that I had at that time. They sent BestWay Mechanical for a plumbing issue that I had. Our disposal was leaking through underneath the sink and needed to be replaced. So I called American Home Shield and they put me in touch with a local plumbing company. Everything was professional. The technician came out and assessed the issue. He told me what needed to be done and he replaced the disposal. It only took him about 10 minutes and everything pretty much went smoothly. It went very well.

The washing machine was not working properly and the guy from Sears, sent by AHS, determined that it was the drive motor. However, he did not have the part so he ordered it. Two weeks later he came back, put it on and it repaired the problem with what was going on. He was very professional and clean. But getting someone to take a look at my issues is never fast as I'd want it. I understand it perfectly though. The repairman told me that in my area that he covers, there’s only three of them. Knowing that, I was happy with the response time. And while I've been happy with the service I've gotten from AHS, I was disappointed when I went to renew and it was almost $150 after I purchased them. I then realized that it always goes up after your first year. But a few hundred dollars seems quite a bit to go up after the initial adjustments.

We’ve been very happy with American Home Shield. We lived in North Carolina for 10 years and we had them down there and we also have them now that we’re here in Tennessee. We recently had two claims with them, one for our refrigerator and another for the dryer. We’ve been very pleased with the contractor. They were able to take care of the dryer because they had the part in the truck. On the other hand, they had to replace all of the electric panels in the refrigerator and they had to come out four times because they had to order the part each time. It took a couple of weeks to solve the issue and everything is great, since.

My parents have been using American Home Shield for over three years and unfortunately their service has gotten worse over this time. Their washing machine stopped working on April third and they called AHS on the 4th. Their response time to send a technician out was prompt as someone came out the next day the 5th. The technician said that a part needed to be ordered (water level sensor) and would take about 3 days to get the part. After three days American Home Shield had not called to notify them or to give them an update. When my parents called on April 10th to find out the status of the part the representative said the part was sent out to Astro Appliance the company that would be performing the service. By April 11th no part or no call my parents had to reach out to Astro Appliance who told my parents they would not be able to fix their washer until April 15th.

I have 8 contracts with AHS and I am OK with the service they provide when dealing with small or medium sized repair issues. Howevever DO NOT fall for their marketing statements that strongly imply that they will replace anything. The will do everything they can to turn down any need for such replacements. I have had two situations where the contractor has told me that my A/C is beyond a repair that would make the unit useable for a reasonable time and would soon need to be repaired again. On being told this AHS informed me that replacing the A/C would be my decision and they would not contribute a dime to the cost of the replacement. That is my experience and remember I HAVE 8 PROPERTIES ON CONTRACT WITH THEM.

I had microwave not heating issue, logged service request online, didn't get any any call from them for 3 days. Called AHS and also the 3rd party handyman service (auto assigned from the website), 3rd party service were too busy to schedule an appointment for another 1 week. AHS then assigned the call to another vendor. They came after few days, ordered a part, waited for another 3 weeks, technician came to replace the parts, it failed because it was wrong part ordered, new part ordered again. Now waiting for getting another part. Hope this time it will work.

I signed up for American Home Shield in January 2019. On April 1 I called 'cause my refrigerator was not cooling. They immediately send MS Appliance. The tech said it was my compressor and that the compressor was cover under LG warranty. He was going to notify American Home Shield so they could make arrangements with LG to get my refrigerator repaired. On April 3rd Swift Appliance Repair comes to check my refrigerator and tells me he will order the compressor and the ice maker which needed to be replaced and I should hear from them as soon the parts are received.

For claims submission, I like calling someone and in the two times that I called American Home Shield, I waited on the line. But it was for a while only. It's like calling anyone. You go into a queue. American Home Shield sent Bencraft Mechanical Services for the air conditioner, which seemed to be not working. The fan wasn't automatically kicking in and once the warmer weather started, the air conditioner wasn’t cooling the house down unless you physically went and turned the fan on. I didn’t know this though. Usually, it just goes on when it needs to go on. The man came and looked at everything. He did whatever it was that needed to be done and the air conditioner is working fine now. I had one other situation with a plumbing issue in January and that experience was positive as well. The people came and it was good.

I submitted a claim over the phone to repair my dryer, and the contractor from Passion Service Pro was professional and on time. He even gave me some advice on how to maintain the appliance. One thing about American Home Shield though is I thought I can get one call for the same type appliance and have them come out and do both with one service fee. I have a washer and a dryer, but there's an issue with my washer as well. Nevertheless, I always recommend them.

I had a running toilet so I submitted a claim online to American Home Shield. However, the online process was a little confusing with what occurred so I had to follow up with a call. When I followed up, the reps were okay. They got a contractor out to me relatively quickly but then the tech had to come back to fix something that wasn't fixed before. Since the repair, we've had no issues with the toilet.

Sometimes, submitting claims with American Home Shield could be aggravating because they take you through all these things. I hate the button stuff because there's a specific problem, and I know they're all specific, but I just want a live agent. There are a lot of buttons. After all of them, sometimes I just hang up and then pay my own person. We're paying every month so I figured, with all that money and we barely use it, which is great, I should be able to speak with an agent quickly.

Our hot water heater went out and I submitted a claim to American Home Shield. I would rather do it online, but if I do it over the phone, they address the issue that day. If do it online, it goes into the next day and it takes too long. The guy from Lone Star took 24 hours to come out. He was friendly and easy to work with. Plumbers usually aren't, but he was. Everything is all good now but they don't wanna put an 80-gallon hot water heater back in. In 2013, they replaced my hot water heater and they put an 80-gallon in but they said that it now qualifies to them as a commercial. It's a residential so, they're gonna go back in with a 50-gallon.

When I had a plumbing issue, I submitted my claim with AHS over the phone. I spoke to a representative who handled my situation well. While they were able to get a contractor quickly, he was unable to do it. A second person had to come out for the plumbing issue. Since the repair, everything was resolved.

I had an AC failure on one of my apartment buildings, and I had to submit the claim on the phone to make sure I get the contractor that I wanted. American Home Shield doesn't have a way to do that online. Through online, a name is automatically generated. Also, the wait times have improved as far as getting through on the phone when you need to, and it’s appreciated. It took a few hours, after I submitted the claim, to get someone scheduled to be sent out. I called up the contractor. My tenants were waiting to get things fixed, and the contractor finished the job that day. I’ve never used this contractor but he was fine and I like them.

The water wasn't going down in the sink and in the two showers that we have. And so, my husband filed a claim online with American Home Shield and he said it was really easy to do. We were told that LGD Plumbing was gonna come out on a Monday after whenever my husband filed the claim. The contractor came out that Monday. He did a very good job. He explained to us that before we bought the house, the wrong pipe was put in our showers. But he was able to make the water go down. He explained to us how the piping was incorrect in the showers. So, that would have to be done later on if it's still causing more problems.

I’ve had AHS over for different claims over the years, like for the toilet leaking from the bottom. Usually, I get an assigned contractor. There was time when the sink was plugged up and AHS's contractor came out. But then, the water still went down slowly. I called them back and they came right back to fix it so I’m happy. Another time when I had a leak in the dishwasher's door, the contractor looked at it and said what he did and that it should be fine. Overall, their warranty has been important.

Our washing machine wasn’t cycling through certain types of setting. And when we moved it to look at it, the tiles had oil underneath it. I thought it was the transmission or motor going out. So, it would have been very costly to replace it. I filed a claim and American Home Shield moved quickly, but the GE company was the one that took a little over a week. They even called to acknowledge it. I live in the country, and we have a little water bridge you have to go over, and there was a little bit of water running across it. You could walk through it, but the company refused to cross the water. So, we had to go out there with our pickup truck, pick up the washing machine, bring it to the house, and then it sat in the garage. And I called American Home Shield, and then they had a local company within a matter of two days out here to install it for us.

AHS sent Aaron Pools to do the repair of our pool. The claim was done online and the website was very user-friendly. There’s not a whole lot of options for the pool, but I guess there’s not much to it. The rep told me that they would call me within 24 hours, and then Aaron Pools got in touch with me. The pool has been perfect since the repair.

DG Electric came and solved an electrical issue that was related to a circuit breaker and the microwave outlet two weeks ago. The people who came did their job. They were highly qualified and very kind. But then, yesterday morning, it happened again so I called DG Electric directly. I paid for it so I want it re-checked. They were busy and said they would call me back. Aside from that, American Home Shield performed another request for me that was related to the sink faucet.

The hall light in our house has never worked since I moved in even though it was inspected. So I decided to see if my home warranty, AHS, covered it, and they did. I submitted the claim on the phone and it was all automated. They followed up the next day and both technicians were really, really good. They knew what they were doing, what they were looking for, and did a really good job. Somebody had miswired the hall light and they fixed it.

I've had American Home Shield for almost three years now and we've never had any issues. They've taken care of us so we’re very pleased. We had an AC problem and the techs were able to fix it within that day. The contractor companies have all been very good and professional. It would be nice if AHS could get other top rated companies, but that’s out of their hands.

The downstairs air conditioning unit had started blowing hot instead of cold when we turned on the air. The technicians AHS sent came by. I couldn't be there at that moment but my 18-year-old son was there and he let them in. The technicians were very courteous and went right to work on the problem. It was not too hard of a fix and they had the part on the truck. They put the part in and immediately my son called me and said that the ac had started cooling the house off. They were in and out of there very quickly.

I had a few things done through American Home Shield. I had two toilets that were refilling constantly. And the first time, the techs came out, and they fixed everything, and they let me know they guarantee the work. Then one of the toilets was still running, so they sent another tech out. They were very timely. The next day after I noticed it, they came and fixed it. The techs were both pleasant and professional. I was fine with the service and there were no additional fees.

It's been a great experience with American Home Shield. I've got a claim going now with them that isn't finished yet. It's about the hot water heater that started leaking but they're gonna put it in today this afternoon. Also, the pre-season air conditioner check was finished.

Submitting claims with American Home Shield has been good and most of the time, I do it online because when you speak with somebody, they’re not very smart. AHS doesn’t hire the best. The reps have issues hearing and I'm trying the staff to hear for people with accents. I speak to hundreds of people a day and they have an issue with mine. It's not my speaking but it's training. Nevertheless, when I had a problem with the filter of the pool, their contractor, Serene Pool, was the best. Their service and communication were light years ahead of most of the other vendors. They did it and it works.

Over a year ago, AHS's techs came out and checked our microwave that we filed a claim for. They said we needed a new one and after that, we had to wait about a week for AHS to get back to us. The techs came out on time and replaced it quickly. They were all really professional. Recently, we also filed a claim for the tune-up of our AC unit. The techs whom they sent didn't take long at all.

First Choice AC, the company which was sent out by American Home Shield, was extremely responsive. They were great, fixed difficult problems and I liked working with them. I submitted the claim online and using the AHS site was easy but the last time I tried to cancel a claim, it was extremely difficult. I even had to call in and then I was on hold for an hour and a half. It was ridiculous and it was a pain. There are three companies that I have done a lot of business with and I call them directly as soon as I turn in the claim. I give them a heads-up and then ask them when they can get me on their schedule. They're always good about doing that right away, so usually within 24 hours, somebody is able to come out unless it's a weekend. I'm very satisfied with AHS.

I did an online claim with American Home Shield for our heat pump outside. The claim process was fairly simple because I got an email confirmation, and I even got a text message just telling me what was going on. The contractor called and scheduled the time that they could come. They showed up promptly. I would've liked for them to come out sooner, but they were booked. And I think when you change a compressor, a two-hour window is needed. So they couldn't just squeeze me in. But other than that, we weren't dying of heat. That wasn't that bad. Everything has been working fine since the repair. For the most part, everything has been satisfactory.

The whole online process was great when I filed a claim for my dishwasher, other than the first company that American Home Shield sent out. Somehow, communication between them and the first company got garbled, so it took longer than it should have. American Home Shield got it in their head that the issue was a power surge, but it had nothing to do with that because I've got a backup system. But the second company got it all straightened out real quick. They were awesome.

I recently had an AC tune-up and scheduling the claim was perfect. I did it online with American Home Shield and then, the contractor called me to schedule. The contractor came and looked at it. It took 30 minutes for the whole job to be completed. AHS has been good so far and the experience was straightforward.

This company has ZERO customer service, you’ll wait 40+ minutes when you call to research a claimed that they’ve done nothing about. I would NOT recommend this company for your home goods/items. They’ll pick up the phone real quick to collect your money only. TERRIBLE.

Customer Service Representatives are absolutely untrained. When you call to place service request, phone service will repeatedly ask for your Credit Card information, to charge before you place your service request. It is very hard to reach a Customer Service Representative; if you are able to reach someone, he/she is absolutely untrained. American Home Shield will assign randomly some vendor for your service request. They will not provide you list of vendors to choose from. Customer does not have any control over who will work to solve customer's problem. Customer usually ends up with some third class vendor working on his/her property.

My dad has been paying into this company for years. He was informed by the gas company that his furnace had a leak. My DAD is now paying for his new furnace and installation out of pocket. This company is a joke.

Unbelievable... They were suppose to show up on Thursday from 1-5 (4/12) no show. 6:45pm I get a call saying they will be here first thing Friday. I phoned at 8 am and they said they were on schedule. It is now 11 am- no one has shown and when I call in- the only message Kevin just told me was I didn't have an appointment today. Completely opposite of what the other person told me earlier. I couldn't be more disappointed or frustrated. 2 days I miss work. And btw- my refrigerator has been out of commission since January! I have been on the phone with your company for a total of 216 minutes the last 2 days.

I contacted American Home Shield in June of 2018 regarding my AC unit going out. I have been a paying customer of theirs for almost 10 years probably submitting less than 5 claims in that time. They selected a company that came out 3 times over the span of almost 8 weeks to repair the unit. Please keep in mind it’s summer in Atlanta, GA and this is my upstairs unit where all my bedrooms are located. The unit was finally fixed in late July and ran for the month of August and first of September. Of course, I had to pay for new Freon for the unit resulting in a cost over their service fee of almost $600.

When I had my spring check-up on my air conditioner, the contractor told me that some switch was showing out it was weak. It may not be able to kick off the AC motor when it gets hot over the summer. He was going to replace it but I said I would call American Home Shield and let them know. As soon as I spoke with the agent, the contractor called me that same day and had someone out to repair it. It was J J Fire & Ice and they're very good.

When we would turn the handle up in the master shower, the water wouldn’t stop running. But it wasn’t the supply line. Water wasn’t pouring on the floor but it was something with the mechanism within the shower. And it kept running, so we turned the water off so it would not keep running. I made a claim with American Home Shield that Thursday night at 10:00, and we had a $75 fee. And so, I put the credit card in and put online what was going on. And then, the next morning, first thing, a guy called to schedule the service. They came out that afternoon to fix it. They thought they had it fixed and it had the water stopped. They had to replace a new cartridge. But then, when we went to take a shower Saturday morning, the handle where it was hot kept flopping down and going into scalding hot.

We were gonna replace the heating system because it is old, we'll pay for that and I was hoping that the Home Shield could help us with the ductwork. The contractor went to my house, he went under there and put in his report that I had sewage and hazardous waste under there. I don't have sewage under there, it's just water and dirt. Nobody took care of anything. They sent me a letter saying that they declined it because of the hazardous waste and stuff under my house. They couldn't see where it was coming from because of the water.

We had a drain in our bathtub that was completely broken off. On top of that, we had leaking faucets as well as a leak underneath the sink. We submitted claims online to American Home Shield and navigating their website was easy. They said that a contractor would call within 24 hours and then one called an hour later. The tech they sent was amazing. He explained everything and listened to my concerns when the repair became more than what we thought it was gonna be. He replaced some parts of the sink but then he couldn't find the leak underneath it. Still, he tightened everything up and made sure there was nothing leaking.

My swimming pool wiring caught a fire. I submitted a claim online with AHS and the process went well. They sent out Expert Pools the next day and their tech did a good job in explaining what the problem was and fixing it. He was really good about what he needed to do. Other than that, I haven't had any problem with AHS. But they periodically have increases and you never know when they have one until you get a bill. We should be notified when they're having an increase.

The pipe to my well broke and I had water running everywhere. I filed a claim over the phone to American Home Shield and Ferguson's Well and Pump came to me the next day. Their techs what they were doing and they got my issue taken care of. They were probably the most professional people that I've had in all my years of using American Home Shield's warranty. I recommend AHS.

I had a claim with American Home Shield for my air conditioning unit. I did it online and in a day or two, someone called to get someone scheduled to come out. The technician had to come back though. He had to order parts. He came back when the parts came in and everything is good now.

We've been with American Home Shield for many years, at least 10, and it has always done a good job for us. The repairmen have always been very kind and done their jobs well. Most recently, my husband submitted a claim for the refrigerator online and The Two Bald Guys called me after that. Our refrigerator was going bad. It was gradually getting warmer so it wasn’t keeping things frozen and things were beginning to go bad in the refrigerator. I really should have called a week or so earlier but I didn’t realize it was gonna get bad as fast as it did.

American Home Shield was referred to me by my older sister who's a single female in a house and her experiences with American Home Shield made me decide to use them and I’ve been with AHS for a year and a half now. I recently called American Home Shield to do a claim for my washing machine. They gave me the number of a repair person. I had to make an appointment. They came out, then that repair person had to order parts. So, I would have to call and they would say, "Well, we have the first part, but we don’t have the second one." I had to stay on top of it to find out when it came in before they came out to fix it. But there was nothing either one of us could’ve done because we had to wait on the parts to come in. Any other time I've had to use them has been seamless. I have recommended them to other people. It's best to have somebody that you can trust they're sending someone out to your house.

My refrigerator was having some problems and I had to call in American Home Shield. J&W Home Repair came out and the interaction I had with them was wonderful. The tech explained everything and what the problem was. He fixed it and I haven't had any problems since.

I usually submitted claims with American Home Shield online, unless I asked for a specific company or trades person to come out. In that case I called AHS and talked to a representative, and set them up for service that way. Whenever I called in and spoke to the representatives, they've always been excellent. On the other hand, transacting with AHS online has been very convenient and their website was easy to use, especially if I just wanted any trades person or company to follow up with me. Generally speaking, the technicians that have been sent out by AHS have been very nice and they've always done an excellent job. When they've come out, they've done the work and even additional work that I've paid for separately. Then they've always cleaned up when they were finished.

I submitted a claim online to American Home Shield and the response was quick. The service that was provided by the contractor was good as well as the interaction we had. I just turned on the AC for the first time and it’s working good too.

American Home Shield had an offer for a tune-up on the AC, a pre-summer special or something for the 75-dollar fee, and I took the offer, and it was fabulous. I emailed them and they called me back and scheduled it. They had availability the next day but I was not available. I had to work it in to my schedule, and it was more than timely. The techs were fantastic. They came out and just checked all the AC. They were polite, kind, clean and very respectful. I'm completely satisfied. Truly, this is the greatest thing I've ever done as a homeowner. AHS is brilliant. I have used them in the past and that was a brilliant experience too.

We had a claim for the hot tub and American Home Shield sent out the contractor within a day or so. Everything was great. The contractor was very professional and very knowledgeable. They gave good insight and advice on what to do. The hot tub has been performing great since the repair.

I've had American Home Shield for three years. I'm a realtor and I would not recommend them. A lot of their people did not know one end from the other. They did not know their contracts. In addition to that, their system was very inconsistent. Also, one person tells me one thing, and another person tells me something else. I get one thing in writing and people tell me on the phone differently. It also took me too many days for every call to get somebody out here.

I had a pool of water under my house and I wanted to know if it was a leak. So, I filed a claim to American Home Shield online and it was easy to get the claim process started. They had good response time as to when they were able to get somebody out. Then the contractors checked it out and found that it was not leaking so I was okay. I was very pleased with the service and interactions I had with them. They were the same people who had been out before for my water heater and I like the man too. So far, American Home Shield has been good. Every time I have had a problem, it is taken care of.

My dishwasher did not work, so I sent a claim over the web. I had another problem then with the dryer at the same time, and the other company that worked on the dryer, didn’t work on the dishwasher. So, they found Sears that worked on the dryer and the dishwasher. So, that was good. The guy found out that I had a bad circuit board. They ordered it, came in about a week, and they came the next day after it arrived to install it. The tech was awesome, and the dishwasher has been working good since then. American Home Shield's customer service has been excellent. I was well-pleased with my service.

We told American Home Shield had a leak and then the contractor that they contacted came to our house. However, they couldn’t fix it because they told us that it had too much pressure that we didn’t have a shut-off valve. They were so lazy. They didn’t want to dig. They didn’t even bother to check. The tech just went and looked real quick and said, “Oh, your pressure is too high. That’s what’s causing the leak inside the home.” We called Stowe’s to come and they said we do have one of the valves. It’s in the ground. And then we called American Home Shield but they still didn’t wanna fix it. I’m trying to cancel American Home Shield and I’m not going with them anymore.

The customer service at American Home Shield is always good. I've had four claims with them and they were always excellent. Recently, our water heater was leaking. I called AHS on the phone. Then a contractor from Aladdin's Plumbing came and replaced a valve.

The service of American Home Shield and the interaction with the contractor were fine. When I called a claim in over the phone, through a robot call, I got a text and the contractor came out the same day. The contractor was very good and quick. They took care of the problem and they had to replace the garage door opener. Up until this last contractor though, the ones that they sent out didn’t appear to be very knowledgeable and they were lazy. I wouldn’t hire them. I think American Home Shield doesn't hire quality vendors. So, I wouldn’t recommend going through them.

Our hot water heater wouldn’t stay running. It would run for a while and then it wouldn’t stay hot. I did a claim for it with AHS over the phone, but it was automated. And the next morning, the contractor called me to schedule. So, it was quick. The contractor was very nice, very professional, and I’d use them again. They did a very good job explaining what was causing the issue and what needed to be done to repair it.

Certified Electrical Technologies had to come out since power was out in a part of my home. I submitted the claim to American Home Shield online, but then I had to call over the phone too. The representative I dealt with was fine, although it took a little while to get it sorted out. I like the contractor, and I’ve used them before. They’re good and they always get the job done correctly. Overall, I would recommend AHS.

I called American Home Shield this morning, and I've got an appointment this afternoon for a plumber. My hot water heater quit working. My daughter and two month-old twin grandchildren live with me, so it needed to get fixed. This is the third time I've had to call them, and I've got same-day service. I've got American Home Shield on two homes and I'm really happy with them. It's always been quality service. I had one instance where it wasn't same-day service, but that's only because I wasn't available that same day.

Making claims at American Home Shield is awful 'cause I always have to call them. It's been the same issue with the microwave at my rental property, and when I submit another claim online, it wants to charge me another $125. You have to call and wait 30 minutes to get somebody on the phone, and then they still want to charge me 125. I had to call back at least three times before they finally took the $125 off. The techs were here just last week and replaced the handle on it, and it worked right when they left then stopped working immediately after that. They've replaced the door twice and now the buttons won't press. The turntable doesn't work because it all has to do with the door not latching right. They said it would take three to five days before I even get a response from American Home Shield.

It takes a long time to get update from AHS. My water heater was leaking two weeks ago. Submit a request and get a plumber come to diagnose. Then there is no response from AHS. It has been more than 10 days to wait. Every time to call the customer service, they just politely tell you to wait and they need a department to approve the replacement of water heater, and they have no idea when it can be approved. How can it take such a long time to make a decision after the diagnosis completed? Without the water heater, we have to take the shower at GYM, how can we wait for a long time? I am forced to give up the warranty and just buy the water heater with installation at Home Depot... which is guaranteed to be completed in two days.

Their service is horrible. I've called and spoken to 8 agents to get my problem resolved and 3 times I get hung up on with no one calling me back although they state they call back if disconnected. I get the runaround on my issue with no resolution and I keep calling for updates with no positive results for more than a week. Their service desk is not empowered to resolve the problems and if you ask for a supervisor the agent tells you that they can do no more than the agent. Are you kidding me!! I'm now searching for how to reach their executive offices and will be filing a complaint with the state regulations department.

MY A/C went out on a Saturday in March and it took three (3) days for AHS to send someone out to fix it. A part was changed. In April 6, 2019 my A/C went out again. The tech came out on Tuesday and said another part had to be changed (the compressor). I explain that the compressor was recently changed and he stated that no this is the original. Mind you that this unit was 18 years old. The tech stated that he could not report to American Home Shield that the unit needed to be replaced because all they are going to do is send someone else to verify and the policy is to change the part and keep moving.

Updated on 04/12/2019: Response - I have reviewed my contract again and you are right. Note that your CS's never said that it wasn't covered in the warranty - not one time. They said they couldn't get authorization for that. My ticket was opened on 21 Mar and it is now 12 April and I still don't have a working refrigerator. 22 days and counting. I am not impressed and if it were you, you wouldn't be impressed either.

I called to request services on my A/C which was very apparent the inside unit was failing. The noise was unbearable and it was vibrating badly. The customer service lady I spoke with simply said, "We don't repair noises." I couldn't get anything else out of her. 2 days later the fans in my unit had a catastrophic failure and probably caused more damage, costing AHS more money than if they had sent out a tech immediately. That was Monday. At point of failure Wednesday I called back to schedule service. They won't be here for two days (Friday) at which point I'm sure I'll have to suffer through the weekend without AC in Texas. I also asked for expedited service...Nope. I then asked to speak with a manager, and after 30 minutes on hold they hung up on me. HORRIBLE!!!! I will be letting my real estate agent and Title company know to guide future home buyers and sellers to other companies instead of this one.

AHS use the high cost of replacing appliance and hvac systems to scare homeowners into purchasing a policy. Then they will pay for minimal repairs until they can find a way to void your warranty so they don't have to replace the system when it ultimately fails. I had two different companies sent out by AHS initially to fix my HVAC when it stopped working. They said it needed freon (which AHS doesn't cover) and a service valve replacement which was done. A couple of months later the HVAC stopped working again and they sent the last company out again and again they said the freon was low and there was a leak but did not fix the leak. They just suggested more freon (not cheap and getting pricier every day.

WOW never had any better service than this. GREAT JOB the company they sent to do the repair was great, the repairman was great. How could you ask for anything better. The company they sent was COTE'S MECHANICAL FROM SANGER TEXAS A FIVE STAR COMPANY! THANKS. BILL FROM COTE'S YOU ARE GREAT!

Shield Plus was purchased by seller as part of my home purchase. Today water heater was leaking into my daughter's room. AHS sent out a technician who determined it was covered. Contractor states that it will cost me $895 out of pocket to be fixed. I call AHS and ask them whether I should do the order through AHS or the contractor. AHS states call contractor. I contact contractor, contractor states that it may actually cost more than $895. I spend the next 2 hours trying to talk to AHS. I ask them why it should be out of pocket at all. Two times they cite section:

I had a leak under my sink, so I phoned in a plumbing issue with American Home Shield. The contractor had to leave to get the part, but they came back the same day. They were very good and they fixed it. The only thing was when they called the contractor, the contractor didn't get right back with me. And so, I waited a couple of days for them to get a text message. Other than that, they were great. I'd recommend AHS.

We had a problem with our washer timer and we called American Home Shield. The interaction with the claims rep was very good and he gave us a time as to when to expect the contractor. The technician did a marvelous job, he knew exactly what the problem was, and submitted the information for the part. Everything went well and the washers are working beautifully.

American Home Shield sent somebody for a routine maintenance for my HVAC unit. I requested it online and in two hours, I was contacted. It was a fine experience. And last year, my HVAC unit went out, and they sent the same company.

Submitting claims with American Home Shield was fairly easy except when you have appliances or services that fall in different categories. I had a toilet issue and a washer issue, and they were considered separate. So I had to pay two different deductibles and I had two different technicians come out. But being able to combine claims is one of the reasons why I purchased the warranty. The salesperson that I talked to about it had said that that’s what she does. She waits until three to four things break then she calls so she only pays one deductible. But I do see in the packet where there are two different groups.

When we bought our current house, the Realtor paid for a different warranty company for a year. We liked American Home Shield when we had it with our old house and chose them. When we had water coming up out of our shower and our laundry room floor drain, my wife called into AHS. The guy who came out was really nice. He came out the morning we found out about the issue so we didn’t have to worry about much. We just didn’t use the water for a couple of hours. He ran the tool down in the drain and said there was something blocking it, but wasn’t sure what. He got the repair done within 15 minutes though.

American Home Shield is the third warranty company that I’ve had throughout my lifespan and their claims process has been the easiest and the smoothest so far. I’ve had a couple of different claims with AHS. My interactions with them have been pretty much online and I’ve submitted my requests without issue. I’ve gotten automated feedback based on my request, what’s going on, and the process. Recently, the ice maker in my freezer wasn’t working and I submitted a claim with them. The contractor, Coastal Appliance Repair, responded and got out there quickly. There were two service techs and both of them were fine and respectful. They identified the problem and they did what they needed to do. They had the part and came back in a timely manner. Every time they came, they were on time and communicated the process. Right now, I’m pleased with my decision to switch to AHS.

It was really late at night, and I went into the bathroom and heard water running. I pulled the shower curtain back and saw water was shooting out of the handle instead of coming out of the faucet where it was supposed to be. I jiggled it and got it to stop. I called American Home Shield and they were great. Their reps were very easy to get ahold of and prompt in the actions. They signed up the plumber.

I usually call American Home Shield and let them know what’s going on, then they send a guy to come and look at it. I did it online one time and it was easier, but sometimes I don’t have time to go to the computer when I call them. Also, sometimes the contractors don’t come right away, and you really need it right away. But so far, they've been good. I recently noticed that there was heat escaping from my appliance, and the tech replaced it and now it's doing better.

Baystar Electric, through AHS, put a new breaker in and they did a good job. Everything's good. I have got a plumbing problem right now that I'm waiting to hear on somebody to call me. So far, everything has been up to code. AHS has taken care of everything and I can't ask for better than that.

The igniter on my range top kept popping on and then it wouldn’t light. I called American Home Shield and submitting the claim was pretty simple. Within the week after I did it, a tech from Rob's Appliance Service came out. The guy was experienced with what he was doing. He told me what was wrong and made sure the part was in. It was fixed before he left. He did a fantastic job and everything went great.

Filing a claim for my water heater online with American Home Shield was difficult. I found out that online, I couldn’t do an additional order and I had to put two different work orders. And online, I was charged for each one and I wound up paying $200. AHS told me to call in from then on if I had additional work. The contractor who came was excellent. He showed me what was causing the problem and what was required to fix it. Everything has been resolved.

We had a two-part claim and American Home Shield was quick, courteous and professional. I called them since we had water coming under the baseboard in the laundry room. They emailed me with the particular trade organization, like what plumbing company and drywall contractor was gonna do it, and I contacted those to set the appointment up. They came out on schedule and the plumbers were very professional, very friendly and quick. They cleaned up too. There’s no more leak and it’s working good now. They did a great job. The drywall people also cleaned up when they were finished. They were also professional, quick and courteous. Plus they did a great job. I was happy with that. I recommend American Home Shield to anybody and everybody. In fact, we’re considering moving to a different home and if we do, I’ll get a policy on American Home Shield as well.

American Home Shield was quick when I submitted a claim online for a service tune-up. The same company that typically comes out for our furnace or air conditioning came out and they were good and professional. We’ve had AHS for years and it’s been a benefit for us as a homeowner. However, when we had an air conditioner go out, AHS was reluctant to do any kind of replacement. They wanted it fixed even if it was 20 years old which I don’t consider right. They should replace when it’s warranted. Other than that, everything else has been fine and I would recommend AHS.

I’ve had two experiences with American Home Shield and they’ve both been very good. Submitting my claims was an easy process. Everybody has been very good and easy. Most recently, I had an appliance that was leaking from the bottom and so, I called and set up an appointment. And a guy from Sears came and then he went away and said that he’d be back in a little while. And he was, and he said that he talked to Home Shield, and they said that they were going to replace it as opposed to try to fix it because it was leaking straight from the bottom and it wouldn’t have stayed fixed. I would certainly recommend AHS on my experience with them.

I submitted a claim with American Home Shield online for the air conditioner. It was easy to get started and their response was darn good. The people that AHS contracted with responded within 24 hours, and then they were out here within five days. The contractors were great and knowledgeable. It was a tune-up that AHS was originally having, as a promotion thing. And that’s when we actually found the break. It was in the centerline. I called AHS and they said, “Okay. Just submit it online, and then we'll approve it,” and that's exactly what they did. The technician was able to fix that.

American Home Shield was able to send out a service guy within a day after we submitted a claim for our dishwasher. The guy understood what was wrong with it and he knew that it was something that he wasn't gonna be able to repair. So AHS will replace it instead. He told us how we could work around the problem and use the dishwasher until it is replaced. After he visited, I received a call from American Home Shield. They sent me an email immediately following that call with directions on how to submit the request for the replacement dishwasher. It was very clear how to go about it, I just need to actually pull the trigger on it.

We have three heaters in the house and the one in the main floor wasn’t working. We have a gas furnace that heats the house and so, we never used it. We ended up turning it off because it would blow cold air. We called American Home Shield and when I made the appointment, the rep got someone out here fast. The technician came the very next day. I was thinking it was gonna take a long time but it didn't. He came right over, looked at it and told me exactly what was wrong. He said that there was a crack somewhere to where it would have actually been really dangerous for us to use it. So, he went ahead and shut it off. He shut off the gas and he was very helpful. He explained from top to bottom what he was gonna do, what he did and everything. He was awesome when he was here.

My hot water heater exploded while I was at work and having that erupt on you unexpectedly, these are life changing situations. I had to end up with the inconvenience of trying to borrow water. I'm a professional and needed to get ready for work the next day. So, it limited me and made me rely on my neighbor who gave me hot water. I submitted claims online to American Home Shield in the past but normally, it’s convenient for me to pick up the phone and do it if I don’t have access to my computer right away. I was given 48 hours to expect the contractor although it was an hourly window. Price Right Plumbing got in touch with me expediently. The contractor was very knowledgeable and friendly. He explained and went over everything. He had a good personality. He came in and got to work, doing what they do. I'm very satisfied with everything that happened with my service.

We filed a claim with American Home Shield for our GE washing machine and it was taken care of. I was very happy. I submitted the claim online and the process didn’t take long at all. I contacted them on Monday and the contractor was out within a day or two, so it was perfect. He did what needed to be done and he did it very quickly. And what happened was a bed sheet got caught up under the agitator, so they took it out.

When our garage door was having some trouble going down, we filled out a request for service through American Home Shield’s website, and it was an easy thing to do. Somebody came the very next day and looked at the issue. This is our fourth year with them. They’ve provided good service to this point.

We did the $75 AC check-up through American Home Shield. Brown Air Conditioning and Heating called within a day from the filing of our claim to schedule an appointment. Within a few days, they were there. The coil of our AC was all rusted out and gone. We had to get a new air conditioning unit through Brown and AHS credited us for what the coil would have cost. Within a week, I had the whole thing taken care of, new AC and everything. The replacement has been awesome especially since it gets hot where I am with summer coming out.

The first time we made a claim to American Home Shield, it took six weeks to get parts in. It would have been helpful if there was a better way to communicate the timeframe as we ended up having to buy a new stove because we couldn't wait any longer. More recently, we've been pretty happy with AHS. Our refrigerator broke a couple of months ago and at that time we did not have the money to call and make the claim. We called AHS eventually and their reps were fantastic in terms of customer service. Mr. Service came and their techs were super professional and friendly. They diagnosed the problem and we had the parts within a couple of days. The refrigerator was fixed quickly. Overall, we've been happy with AHS.

My refrigerator was leaking about three months ago. It started right after I signed up with American Home Shield. I’ve never had any trouble with the refrigerator before, but twice I found water on the floor. I called AHS to submit the claim and it wasn’t difficult at all. The contractor came and fixed it. Then, they did it again. I didn't like paying for the first one and then having it happen again. After he fixed it, he said it won’t happen again, which led me to believe that the first guy didn’t do everything he could to keep it from happening again. Still, everything is fine now and I would recommend AHS.

After 3 years with American Home Shield at ~$550/year, I am quitting. This means they will lose $550/year for the next 30 years or so. I have HVAC Ductwork coverage, but their inspection of a slightly crushed duct in the crawl space assumed that it was caused by force. How do they determine this? I paid a $125 service fee for the inspection and they will not fix it. I am selling the house and ending my relationship with AHS forever.

I called regarding the hot water dispenser that isn't working. A technician came the next day and said it would be no problem, he would recommend replacing the system. That has been almost TWO MONTHS ago, and nobody from the plumbing company or AHS has contacted us for an update. I have to call every week and be put on terminal hold while they try to contact the plumbing company. They will always say that "they're sorry" but if they had good customer service they would call back like they said they would.

My washing machine was having issues so I called AHS and was able to schedule someone to come out and look at it within a week. This was on the 20th of March. Not bad. A & R Appliance however, which seems to be the only company they are contracted within the Fresno area Sucks!!! The tech they sent to our house told my husband that we would have the part in 6 business days. (Not 6 business days after the order gets approved and then ordered.) Would have been nice to know this. Waited a week and called to see the status on the parts ordered since I hadn't heard from anyone. Was then told that the parts were finally approved on the 31st (the tech came out on the 27th) and that A & R would have the part by the 7th of April, and that the order and work is scheduled to be completed by the 11th.

I received an offer via email from American Home Shield for an air conditioning system tune-up before summertime. I clicked the link, logged in, then made the request and paid for it online. I've never used the website before though and had to register. Typically, when I have a claim on my house, I would call in and pay for it. Then they would schedule whoever was the closest in order to get done whatever you needed to get done.

I've been with American Home Shield for a long time and they’re very good. I have used five different companies before and in the end, I decide to go by this one. In fact, I have 10 policies with them now. The service is above average and and the price is okay. This way, I also do not need to handle so many different accounts. The coverage is a big problem though, and the trouble is their local service provider. With the coverage, the local plumber would use all of the excuses for not meeting the building code and charge me up to $800 to put a water heater in the house. It ends up with big trouble with all of the code updates.

I've been with American Home Shield since December. I had other friends that have other companies so I compared those with AHS. Although I pay more, I get better coverage. I had a plumbing problem recently which I submitted a claim for online, and while the website is user-friendly, there is no option to explain what the problem is. It would be better to be able to describe what the problem is or what the service might be on the website. When I put the order and it was plumbing, they figured it was a minor thing, but this was the main stack for the plumbing that was bad. Nonetheless, the techs who came out were very helpful. They explained in detail what was going on and what was wrong. They gave me a timeline about how long it would take to repair it and explained that we had to first make sure that this was covered under the policy. They were nice and clean and they fixed everything in a timely manner. They were very professional.

American Home Shield sent Round-Up City Plumbing for our water heater that wasn’t working. I did the claim online and I got an email from them almost immediately. The contractor came in, introduced himself and went in and diagnosed the problem and fixed it. Everything seemed to be fixed.

The icemaker in the refrigerator. It got clogged up and the reservoir cracked. The water wouldn’t come out. The first person that American Home Shield assigned it to never called us. And so, when we called them, they couldn’t find the time, like they could only come during working hours. They couldn’t even come at 4 o’clock, and they weren’t really that friendly and wanting to work with us. So, we said we would rather have somebody else. And so then, the next people were great. They came out one day. He got it defrosted and so, the water part worked, but we still couldn’t use it because it would leak in the side of the refrigerator. He had to order a part, and he came back later and fixed it.

I had a bad experience with AHS. I called because the downdraft in my kitchen was not working and the first technician said, "No, we don't really see that kind of appliance." The second tech said the same thing. After a while I got the charge of 100 something dollars. That was in October last year and it went back and forth. I even blocked my account number from bank.

Most recently, I had claims with American Home Shield. One was my air conditioning check-up and then another one was for my electrical and then another one was for my dryer. Submitting the claim works really well because I can do it online and I just identify what I need to have replaced and fixed, and I might have a little bit of follow-up with the company that’s gonna come out and do the work. I just give them a little bit more background, but it works so well.

My most recent claim with American Home Shield worked out really well. I had an outlet that stopped working and I called them. Every time I call, they say they have their system online, but it’s just easier for me to call in. Their response time was good and it didn't take more than a couple of days before I was contacted. A couple of perfectly nice guys came out. I’m a homeowner, so I like to learn some new things if I can. They were kind enough to point out what had happened and what they were doing so it doesn’t happen again. My experience with AHS has been generally good. And I really like that I don’t have to go through Yelp or the yellow pages. I just have to pay a flat fee to have somebody come and fix things.

I called American Home Shield because of two water heaters that were leaking and submitting claims for that was easy. However, there was a bit of discrepancy in the charges that the contractor applied for the second water heater. American Home Shield had told me it would be a $35 charge, but the contractor said it was $85. They were able to make the repairs for the two water heaters, nevertheless, and everything is working all right now. It was quick and easy and there were no surprises on American Home Shield’s side and thankfully, the contractor that came out was pleasant and professional enough. The first one took care of it right away.

I've been very pleased with the technicians that have come out to do the repairs. We were in the process of selling of our house and there was a diverter and a faucet that wasn't working. We called American Home Shield and have put a voice claim in. DMB Plumbing were very prompt. They responded within 48 hours and I had an appointment set. They were in and out here in about half an hour and they got the issue taken care of.

I have had American Home Shield for about three years now and my most recent claim with American Home Shield was for our washing machine. I submitted it online and it was really simple. Raleigh Jones Repair Service came out and they were very professional. It was a great experience. It took about a week for them to fix it because they had to order parts. Our washing machine is old and they didn’t have the parts in the trucks. Our washing machine is working better than before it was broken. They did a great job repairing it.

One time, I thought there was a problem with my garage door opener's sensor. When I called to file a claim to AHS, their reps did a good job. The tech who came was very professional. He answered all our questions and told us what to do and what not to do. He checked everything out and left. Everything worked out perfectly with my experience with AHS.

I've been with American Home Shield for 15 to 20 years and since I like talking to people, I usually submit claims by phone. I had a claim for my stove and my experience in submitting that claim was outstanding. During the time the stove was off, it was making a little noise. But The Supreme Service Group came out and it took them maybe 24 hours to complete the claim. The technician talked about the oven and told me that it was not old but they don’t make that model anymore. He cleaned it and did what he had to do, and it's working now.

When I submitted a claim with American Home Shield, the representative that I spoke to was very friendly. I'm so used to getting the runaround, but she was very helpful and reached out to the contractor. The contractor got in touch with me two hours later, then we had an appointment booked for the following day. When the technicians came out three weeks ago, they were on time. The gentleman technician that came out was very kind. He and his associate were very professional and polite. There was something wrong and it was a mess when they found it. I really enjoyed their service and it was a good experience.

I'm fairly happy with American Home Shield’s service. I file my claims over the phone and their customer service has been very good so far. Most recently, Johnson’s HVAC came out for the annual maintenance for the air conditioner, and they did a great job.

The contractor who came out for an electrical issue that we had seemed to know what he was doing. He's friendly and self-assured, so that was good. Everything is working fine now. When we've had claims filed in the past, if the contractor that American Home Shield was using was not available, they do not allow us to request another contractor that can come. They make us wait on that contractor. It was infuriating. We had to wait for days. Also, I submitted claims with American Home Shield over the phone and I have had problems before. I think there's a disconnect between some of the phone personnel and the requests that are being made or my frustration with my issues not being resolved when I talk to people over the phone. It was not like that with the latest call, though.

I've had American Home Shield for a couple of years now and I've always been satisfied with the timely manner that a claim is taken care of and with the companies that they work with. I've had quite a few different technicians come out to my house and they've always been very respectable and knowledgeable. My only thing is that although all my appliances were bought at the same time, for some reason, my microwave wasn't put on to my contract that I've been on for two years. That was kind of annoying. Why wouldn't my microwave be on there? I have an oven and stove combo, and my microwave is on top of that. It's the same brand too.

I had Total Air Care come out to do the pre-seasons check. That went well except that the tech said that there was a problem with the one air-conditioner and he couldn't do anything with it because it required electrical work, which he couldn't do. So I had that done because it wasn't covered under the home warranty. He also told me that I needed to do a work order to get the thermostat taken care of because he couldn't do that on preventative maintenance. So, I called AHS and set a claim up for that. Then the tech came out and replaced that.

I had no problem when I had to submit claims to American Home Shield. I had good interactions with their reps and my appliances have been working very good since the repair.

I normally submit service request claims with American Home Shield online and it is easy. I can do it on my cellphone, even when I'm traveling. Hansen Mechanical came out last week to help me when a ventilator was having a lot of ice around and the conditioning in the house didn't work. They were on time every time. They communicated personally with us about timelines and about the time that the technician would arrive at home while on the way. Everything was fixed in a really good way and in a timely manner.

When the garage door started smoking and burning and wouldn’t raise up or down, I submitted my claim to American Home Shield online and then I even called in. Navigating through their website wasn't bad and its user-friendliness was good. I had a good interaction with their contractor, Complete Garage Door Services, LLC, and the repair went smoothly. I would highly recommend American Home Shield because I've been with them since '95.

I recently submitted a claim to American Home Shield for our garage door that was not opening and closing. There was a little piece that broke off of it. Getting the process started was super easy and I had a great response time from them. A guy came out and he knew exactly what he was doing. He looked at it and he said he got the part in his truck. He put it in there then left. He was very friendly, super helpful and very professional too. He did a fantastic job and the issue got taken care of really quickly.

American Home Shield invited me to get a pre-season air conditioning tune-up and check over so I responded to their offer. They sent a request to the contractor. The contractor contacted me, showed up, and did the work. He answered my questions that were strictly related to what he was doing. I then paid American Home Shield. I'm very satisfied with AHS and I like their service. I make a profit every year so it's great. But they need to improve their queue algorithms and coverage. It's literally 45 minutes to an hour every time that you call their number to file a claim or ask a question. It's way too long in the queue. I've spent over an hour multiple times waiting to get my call answered. Their normal contact number is severely undermanned.

AHS does make it very easy to submit a claim. That is because that process also involves sending them money. It's when something that is covered requires more than just a service call does it go badly.

I left AHS just in time not that I had to but wanted. It was good to have when first purchase of home. Once that year was over then that’s when your coverage goes down unless you buy more. Calling to customer service is like pulling teeth without numbing medication. Being told that you're not going to be charged a service fee because it took three days in a cold home for someone to figure out what’s wrong. Then you're still charged and you give the person and date this promise was made and no rep can find that info.

Dyer was not heating. Call customer service to have service for dyer and six calls, 4 days later and still no service person. 25 min. each time on phone average. Paid 500 dollars plus for this kind of service, not a happy customer!! Call local service person and got same day service. Buyer beware!!

I submitted a claim with American Home Shield when I had a leaky valve and the customer service I receive from them was good. They were able to get a contractor out in a couple of days. The contractor figured out the problem quickly, got it fixed, and went out. He did a good job and everything has been fine since the repair.

I've always been happy with American Home Shield's service. They have been taking care of me since I've had them. They have been great and I've dealt with them about my AC unit outside and my furnace inside. The most recent claim that I had with them was for my water and ice dispenser. I filed the claim online on a weekend and their contractor, Sears, was here on Monday. They were really quick about it. The technician was very good and knowledgeable. I've talked to everybody about American Home Shield. I would recommend them.

The dishwasher was groaning and it sounded sick. The claim was submitted to American Home Shield over the phone and it didn’t take long for the contractor to come. The guy was very clean. He didn't make any dirty marks on my floor.

The thermostat, which is a LED, blinked out, and it wouldn't work. So it was shorting out. I filed a claim online and it was a very easy process. The contractor came out the next two days and their service was very excellent. I like their professionalism. Since the repair, the air conditioner is performing very well. My experience with American Home Shield was the best.

Summertime is coming in and I have a son with Down Syndrome, so I wanted to make sure the air conditioner was running good for the summertime where nothing could go wrong. I called American Home Shield and the next day, Southern Comfort HVAC came out. They showed and explained everything to me. They checked the air conditioner and said that it needed a little Freon. They were nice and came in to do what they had to do. I have been with American Home Shield for six years now and they've been good. They call when I need them.

I'm upset with American Home Shield. I once had them replace a GE dishwasher, which was one of the best dishwashers GE made, with two very low-level units that leaked. Now, we filed a claim for those to units and American Home Shield had them replaced. The repair company came, pulled the leaking units out, took them, and was going to install a new one. However, there was water damage in the drywall and the repair company told me that they wouldn't be able to install the new units until those were removed.

I've lived in the home that I'm in now since 2007 and I've had American Home Shield ever since then. I've never had any complaints with them, whatsoever, and they’ve been really good. I expect them to do the job that they are supposed to do and that's what they’ve always done. I usually submit claims online, which is very convenient. I've been extremely pleased with the contractors, other than one contractor, and American Home Shield made a note on the account that I was not happy with that certain contractor and that I didn’t want them back out. I would highly recommend American Home Shield.

The light on my ceiling fan wasn't working properly. I filed a claim to AHS online and the process was very easy. Within a day or two, a contractor came out and he was really good. He noticed the problem really fast and figured out how to fix it. There were some wiring issues that he bypassed and it works fine now.

AHS was outstanding. The main concern that I had was that one of my light fixtures, a light bulb, just exploded in the fixture. As I was going through, I realized that some of the outlets were not working properly. I had a technician come through AHS to make sure I didn’t have any underlying issue with my wires in the house so he came by and did an inspection. Everything checked out fine. And then he changed some of the things that needed to be changed so everything worked out perfectly.

I have had American Home Shield for four years now and they have been doing a good job. My most recent claim with American Home Shield was for the water heater. Eberhardt Plumbing & Heating came out and the interaction I had with them was great. The tech came twice and the job was done quickly. It was good and I had no issues.

We had some lights in the kitchen that were out and needed to be fixed. I called Home Shield to make a claim, and my interaction with their rep was easy and went smoothly. The contractor came within the timeframe. Everything's working fine and I'm very satisfied. Having a warranty comes in extremely handy at times. And I'd tell others that American Home Shield is worth the money.

I had issues with my furnace where it wasn't turning on at all and Fast Response Heating & Cooling came out. In fact, this is the second time I've had that furnace company. It's also really easy to file a claim with American Home Shield. I just did it on their website, although calling is easy too. Then Fast Response was out there the very next day. The warranty is a great value. It has definitely paid for itself so far.

Having American Home Shield gave us peace of mind as we purchased our new home. Pop-A-Lock recently came out to change the locks from the previous homeowner so that we had new locks. Submitting a claim for it was very easy, and it was a good process. I discussed it over the phone first when I discovered I needed to provide a credit card number for the $75 portion that was due by us. Then at a later date, I went online and scheduled the service. The tech was very courteous. He was professional in his appearance and in his demeanor. He did the job quickly and efficiently, and we were very pleased. The entire experience was positive, and I felt that I had good support from both the service provider and American Home Shield.

I've used American Home Shield three times. I recently submitted a claim with them by phone when I couldn't get my lights to come on in my den. The tech who came out was awesome. He called me the same day and told me he won’t be able to come out. He told me that he would be out the first thing on Monday. He explained to me why, and I understood. And he came right on. I needed a wall plug and a fuse in my den, and he was able to do that. Everybody at AHS was kind and they took very good care of me.

I did a ton of research on what American Home Shield had to offer against other ones as well as the pricing. I had never been on a home warranty before, so it was just a hunch when I decided on them, along with the Realtor helping us. The Realtor liked what she saw, she broke it down and explained what they would cover. So, we felt we had a need of all those things to be in place because you never know.

A couple of years ago, I sold a house and another home warranty came with the sale. I didn't particularly care for them and I went back to American Home Shield. I go online to submit claims and their website is really good. I like that that during a weekday, I get an immediate response. I also appreciate that I get a phone call from the contractor that American Home Shield identified for me. I also like that the contractors call to let me know that they're on their way. When the contractors get here, they give me a call. They're very clean and don't look like they just got through working another job. They're professional and normally show up on time. Plus they put on those little booties before they walk into the house. When one of my air conditioning units stopped working, I filed a claim and the contractor worked on it, did the system check to find out what the problem was and fixed it.