American Home Shield Reviews

I was having issues with my garbage disposal and faucet. I made my claim with American Home Shield which was very easy and they had a very fast response time. Their contractor seemed very professional and he knew what he was doing. Since the repair, everything seems to be fine although I have a little bit less water pressure coming out of my newer faucet.

When our heating unit wasn't working, it was horrible because this was when Arizona had a cold spell and we were freezing. I made a claim with American Home Shield and the experience went smoothly. I heard from the company the very next day. Consolidated Mechanical was the contractor given to us and they ordered the parts, got authorization right away, came back out, and fixed the issue with our heating unit. In a few days, the heating unit was all fixed. My wife said the contractor was very professional. I thought the same when I scheduled with them. They were proficient as well. American Home Shield was a referral by a friend and I have recommended them to a friend too who signed up with them.

I had a furnace that was not working very well. I submitted a claim online. It was easy doing that. I submitted a claim around 7:30 in the morning and somebody was out there around 9:50. It was darn fast. He came over and fixed the furnace. I've had them out a few times for different things with our furnace and they also did my air conditioning unit. They were awesome. Their techs have been really good, so I liked them. They also seemed like they were quick to explain everything. After the furnace repair, the performance has been great. I recommend American Home Shield. Usually, if I hear of anybody getting a home, I always tell them that I use American Home Shield and that I enjoy it and it's good for us.

I like our warranty from American Home Shield. It helped us a lot with our AC unit and everything in this house. Recently all the plugs were not working. My husband called the AHS 1-800 number filing a claim. Someone came out and he did his job. Now the plugs are working.

Let me start by saying I've been with this company for over 4 years. We're going on our 5th year. I have put in the couple of service requests that were handled in a timely manner and were taking care of to the best of the ability of the technicians that came out and I've had others that have been nightmares and this recent nightmare and the one just before it have led me to make this review. Let's start with the current dilemma and understand I am at the end of my rope because I do not feel I should work so hard to get the results that are within my policy. I do not feel like spending the next 5 hours trying to call the Philippines to try to get roped around and put on hold because this has been the experience in the past.

I have been with American Home Shield Warranty for several years now and have always loved the customer service and contractors associated with the company. Here lately (last 2 service appliances) have been a very disappointing experience for me. Not sure if the company has gone through new ownership or reorganizing or such but the quality of service has decreased tremendously. The website has changed and you are no long able to communicate via email with them, you are on hold for a very long time and even the chat rooms have waiting. Nearly impossible to get a live person for immediate help. The contractors that have been out to my house the last two times have been very unprofessional and rather rude.

Serviceman said my disposal had to be replaced, AHS would only replace with a cheap brand far less the quality of mine and plumbing would be needed to make it work. I would have to pay to have plumbing done $175.00. I could have replaced my garbage disposal with an upgrade for $169.00 and saved the $75.00 service fee. I think AHS is a ripoff. I've paid for a premium plan and then when I use it it's worthless. Make sure you read between the lines before you purchase a home warranty. I now agree these home warranty are worthless.

American Home Shield hired Total Air Care Inc to do a check up of my air conditioning system. American Home Shield charged me $75. We had scheduled appts 4 different times for the service to be done and the technician never made it to my house. Because this is a vacation home, I had to make arrangements for these failed appointments only to have to reschedule. This last scheduled appointment I made a special trip to be here for the technician but he did not make it to my house for the appointment. I asked for a refund and American Home Shield said that because the technician had been dispatched (even though he never provided the service) they would not honor a refund.

I am furious to say the least we have paid $54.99 a month over 5 years and this is the 2nd time we need our warranty to pay and they denied the claim. 1st time 3 years ago the AC. Denied!!! We came off of 3800.00. Our water heater went out. The company they use couldn't come on the weekend. Didn't make it until Tuesday, he advised water heat out... Well guess American Home Shield denied our claim, and I called. We was hold for 30 mins. They gave some bull!! I advised let me speak to supervisor. They had us on hold another 30 mins. Advised we can do the cash out option. Transferred us and was on hold 20 mins and the recording said, "I'm sorry. We are close" and hung up!!!! Do not do not use them. I am going to Better Business Bureau, their corporate office and also our local news Aikens army to go after you... More than $3300 wasted and then you'll charged us today after I hung up a $100 service fee and you'll didn't do nothing!!!!

My water heater stopped working and started blowing out cold. Then my toilet was backed up for some reason. I submitted my claim with American Home Shield online since it's usually hard doing this over the phone. It would be an hour or two if I tried to get somebody on. On the other hand, I would get right through if I did it online. But the thing is, I had to wait days for my service. Once I filed the claim, it took the contractor, Still Waters Plumbing, four days to come out for the service call. Their technician was really good and I liked him. My water heater was fixed, but my toilet was still backed up after he left. I never called back though. I'm not gonna keep giving them $75 over and over for something they don't fix.

The first year was $500, paid at the real estate transaction but then a bill came with a hefty increase in the yearly amount. Over $700. Option to pay annually or monthly so I paid for one month. Two weeks later, after my check cleared for the monthly payment, I get an email saying account is past due and I must pay quarterly. After an hour on the phone, nothing. Waiting and hearing the same BS from a person who barely speaks my language and it was hard to communicate. I go online trying to email someone but there is no email option. I replied to the email I received but it goes to an unmonitored location. I want to cancel and find another company but can't even figure out how to cancel!!! UGH.

I submitted a claim online to American Home Shield for my refrigerator freezer and getting the claims process started was very easy. However, we are on our sixth service call and the appliance is still not fixed. The contractors keep ordering new parts and we are hopeful that they will fix it, but so far, there has been no success. Nonetheless, the guy is fabulous and he knows his stuff. He is very professional and shows up on time. He spent a lot of time with my freezer, although I feel that after six calls, AHS should just replace it.

I purchased my home and wanted to get everything rekeyed because I don’t know the neighborhood, who had lived there besides the owners, and who had access. I filed a claim to American Home Shield online and got an email right away with an attachment. It said that I would get contacted within 24 hours, but the guy from A.S.A.P. Lock and Key contacted me six minutes later. He was at my house 20 minutes after he talked to me. He made us new keys and everything works. He was nice and did the job. This has been my first experience with American Home Shield and I was a little concerned because I’ve seen mixed reviews online. But I had a good experience with them.

I called American Home Shield and the claims rep was a very nice young man. I would use him again. The technician repaired the dryer. He had to order a switch and a thermostat, and the dryer is doing fine now. He did a good job and we were pleased. Not knowing the condition of a home when you buy it, having a home warranty is a great thing.

The heat on the dryer wasn't working any longer. I submitted a claim to American Home Shield and the experience was good. The techs couldn’t find out what the problem was in the beginning so, it took them three trips before they figured it out. When they couldn’t fix it the first time, they said that they would get the part in and then give us a call. The day they got the part in, they called us and set up an appointment. They came out and put that piece in but it was still messed up. So, they had to bring out the supervisor to find out what was wrong. Even so, they let us know everything and they were informative.

I submitted a claim to American Home Shield early morning for a plumbing stoppage in the kitchen. It seems that you can choose from four companies to do the work and I randomly pick H & H Plumbing. I called them an hour later and I was told technicians would be there in the afternoon from 2:00 to 6:00. They showed up at 5:00. The work was pretty fast and it only took the technicians five minutes to fix it. I've had American Home Shield for two years. I liked the fast service and the online submission which is pretty convenient. The speed of their response is really fast. With some other company, you have to wait for them to call you back and it takes a few days.

My hot water heater went out and at that particular time, I requested my copay, the $75, to come out of a different account. I went to the automated system, and I punched in a different number than what AHS has on file. However, AHS did not use that account. It used the account that it has on file for the monthly draft. So, AHS took monies from an account that I had not requested it to, which was a bit alarming.

I started the claim for my stove with American Home Shield on Monday the first. I have a basic Kenmore stove, with burners on the top with an oven. I'm having problems with the 30 year old unit. Their contractor, Sears said they couldn't come until Thursday. Sears is unable to do anything with it because they cannot read the model number nor serial number which have been erased from the stove because of the age of the item. When they came, their tech saw it and tried to look for the stuff but then said that they're not allowed to touch it and they don't have anything to go on. He seriously doubted that there would even be parts available to fix it, so he called in and asked that they probably assign through another company. Still, I don't like dealing with Sears because I never had success with them.

American Home Shield offers a service that I need and so, I’ve been staying with them. However, they do some shady stuff. There was one time I asked a plumber to come out and unclog a drain. It was only supposed to be a one service fee, but they charged me two service fees. I thought they made a simple mistake and I would just call them and they would fix it. It turned out to be a long process of trying to recover my $75 service fee. Eventually, I got the money back but it took way too much of my time. If my time has money, it might not have been worth it, to try to recover that $75. That's how bad it was.

I've had excellent service from American Home Shield and the techs that they've sent to my home have been outstanding young men. There was one woman as well and she was outstanding too. And what happened here lately is I had a dishwasher that malfunctioned and the warranty had expired. So I called American Home Shield and they sent a technician out. He was very nice, competent, and he pulled the dishwasher away from the wall and saw that the electrical cord from the dishwasher, which went down through the floor into the basement, had frayed. So it was an electrical problem and not a dishwasher problem. He put a piece of tape around it so it wouldn't spark and start a fire, but he pushed the machine back in and said that I had to get an electrician. He was here for about 10 minutes and he left.

My washer was backing up into the sink and I submitted a claim online, which was fine. I had one company come out and they didn’t follow up and report appropriately. That company did not respond to AHS for one week and things got held up. AHS had to have another company come out and then that certain company was very prompt. They came out the next day. They were very professional and things went exceptionally well. Before they left, we ran the unit and it seemed okay.

We bought this house a year ago in February. American Home Shield was part of the final thing that we got for a year and I renewed it when it came up. I submit requests over the phone and the people I spoke with have been wonderful. Sometimes, it takes me a lot to explain what I want, but they seem to know what I need, and they take care of it. The contractors I came in contact with were outstanding. I had one who was very nice both times he was out here and he explained what he was doing.

I went online and filed a claim for service with American Home Shield for our air conditioner and washer. It was easier for me to do it that way. I got a response from AHS right away and a repair company called me the same day. It took the repair company a little while to come out to our house but that was because they accommodated my schedule. It was tax season and although they were ready to come out, I wasn't and nobody was there. The tech, Charlie, from the contractor, Airtron, came and looked the AC unit over. We just bought the house not too long ago and the first time that we turned on the furnace, we were getting dust all over the house. I thought we were gonna have to have the vents cleaned, but Charlie knew right away that there was no top on the cover where the furnace was. It was just drawn from the attic, so he fixed that. Once he was finished, the quality of the work was excellent and everything works.

My experiences with American Home Shield and TruTech were both really good. We had an issue with our HVAC back in December. It was leaking and water was coming out through the hardwood floors, and it ruined the hardwood in our basement. The AHS website was pretty intuitive and customer service was quick and easy. I told the rep the issue and she assigned TruTech, and they called me a couple of hours later. We had somebody come out who assessed the issue, told us what the problem was and fixed it. We had floors installed today and we called American Home Shield to have TruTech come out again to make sure that the fix they did in January was the right fix and is still working. The tech came, checked the pressure of the coolant in the HVAC and opened up the unit, and he saw that there was no spilling water and everything was clean.

I’d recommend American Home Shield. The service worked very well. The contractor suggested a time but I was not available, then I suggested an alternate and we were good to go. They gave me a timeframe the tech would be here, and he called me about 45 minutes before he actually showed up. The tech was very professional as far as the quality of work. He knew what he was doing. He just checked out the air conditioner and made sure it was working properly. I even told him that I had a little bit of a problem late in the season last year and the unit was making a noise, and he said, “No, you probably just had an animal or something got in there, and it chopped him all up.”

Everything was great with American Home Shield. They don't have any issues. I call them and they take care of the problem, and all my issues were very well taken care of. I submitted a claim to AHS and it was easier this time. The first time, I'd done it online. I did my payment and that was smooth and easy. I got a call in the next 24 hours from the contractor and they came on out and took care of the issue. They did a spring check, made sure everything was in line, and they did fine. They've been professional so I intend to keep using them. I've looked at other home warranties and we've even considered changing. But we haven't gotten any complaints with AHS. Unless they just go up dramatically on expense, I'll stay with them. Overall, the best thing I ever did was to get the service from American Home Shield.

I had faucets that I needed fixed and I submitted a claim to AHS. Getting the claim set up was fairly easy and AHS's response time thereafter was very good. Their contractors did exactly what I needed done. They were professional, clean and polite. Everything has been fine since then and I'm satisfied with their service. I'd recommend American Home Shield.

AHS sent Barlow Plumbing Service out to diagnose where the leak was coming from in the kitchen. The tech was able to identify it. I like doing my claims over the phone, to try to get a little bit more specificity. I couldn't really put a lot of detail in it online. I've used AHS once before, like 10 years ago. I only had a few items that went out of service and needed repair. And then, most recently, I just signed up again. And so far, it's been pretty good as far as the coverage.

Recently the dishwasher wasn’t working and the microwave door wouldn’t close. I made an online claim and it took a couple of days for American Home Shield to schedule someone out. The microwave was done the first day, while they had to order one for the dishwasher so it was done within a week.

I had an excellent experience with American Home Shield. I filed a claim online for my dishwasher that wasn't draining water out and I was given an expectation as to when to expect a contractor out a day after. Then, ARRQ Appliance Service came out and I had an awesome interaction with the contractor. He fixed the dishwasher and it's been working fine since the repair. American Home Shield is a good company and having their warranty is awesome.

I have different properties and I had an issue with the refrigerator at the property on Panama Street. I sometimes submitted claims with American Home Shield online and sometimes I did that over the phone. Navigating through the AHS website was very good. For the refrigerator issue the contractor, Majestic Appliance Services, came out to do the repair. They were on time and they did a very good job. Everything has been great since they’ve been out. It was very good having AHS because I have rental properties and when my tenants have an issue and call me, I just get in contact with AHS over the phone or over the internet, and then they take care of the issue. It’s a good service and I like them.

Overall, I'm satisfied with American Home Shield. My inconveniences are minor compared to the service I get. When submitting claims, I log in and the dropdown menu says, "What is it you're looking for?" So, I click what I need and then I get a choice of what could be going wrong, and I make the best guess. And they tell me who they're sending and when they'll be here. It's a little tough to communicate with them directly, but if I tell them I need a furnace guy, they say, "Okay, we're sending so and so." And so and so shows up and seems to do what I want him to do, I'm good with that. But if I have follow up questions to the original request for service, it's hard to get a hold of the office in that manner. I think they hire a callback so then, they send the message forward, and it might get lost in translation but somebody will call me back, and my issue gets resolved eventually. It's just a little awkward.

We have four doors and they all had a different lock. One night, we couldn't get in because we had the wrong lock. So, we decided to get new doorknobs and sync all of them to one key. And it was wonderful. It was kinda late on a Friday when I called AHS to have that done and a rep from The Locksmith Shop called back when I was unavailable. He explained that they were leaving for the day and that they would call me Monday morning. Then, they called me right away on Monday morning and made an appointment for Tuesday morning. When the tech came, he fixed it in 20 minutes. He was a very nice person and they were a very nice company. I would recommend them to anyone. I have also gone on the website of AHS for so many times and I did not have any problem. It was easy to navigate. Overall, American Home Shield has been great.

I’ve had American Home Shield for 16 years and I've never had anybody that I didn't want to return so, the contractors are okay. I recently had the technician from Comfort King and he was knowledgeable and did a good job. I’ve never had any problems with AHS, so there is no reason to change companies.

This home warranty is a waste of time and money. One time, we had an issue with the water heater and we were advised by the utility company to call our home warranty for an inspection. I made a call to American Home Shield and asked them to come out to do the inspection and paid the fee. Someone from Bear Plumbing & Rooter came out. They were professional and they gave their best recommendation. However, AHS said that they’re not covering it, and we had to get a new water heater on our own.

We got water heater issues and my wife called American Home Shield to submit the claim. Heros Plumbing Services came out and fixed it. The interaction with the contractor was really good. They replaced some pipes on the top and they did some tests and checked things out. Everything has been performing well since the repair and I got hot water now. Having the warranty is valuable.

When the air conditioner was not working, I submitted a claim to American Home Shield online. The process was not difficult at all and their contractor was here within 24 hours. Everything is working as it should be and everything about my experience went well.

I signed up for AHS pre-tune up A/C service and they assigned my service to Xtreme Heating & Air Conditioning, LLC program. The A/C company came out (Mar. 28, 2019), did the pre-tune up on my A/C/unit, gave it a good report then left. Now during this weekend the weather was less than seasonal so we went to turn on out heat and it's not working. Now keep in mind my home is less than three years old and never had a problem with the heating system.

March 8th, I made two separate claims, one on a furnace and one on our refrigerator. In regards to the furnace, we are on our second company, and have had four total visits and it is still not fixed. The second company actually said that the first company broke a piece off of a motor fan which she made me take a picture of.

When it comes time to renew they may offer you a $50 discount for being a "valued customer". Just wait a few weeks and the harassing messages will begin with past due notices and threats demanding payment of the $50. Good Luck getting them to fix their mistake! I've called every Monday for the last month - each time assured it would be taken care of within 72 hours. So far I have spoken with Cia, Ace, Nathan, Michael (in billing) and yesterday, Jen.

We needed our air conditioner repaired. The company sent by AHS came and determined it needed Freon and charged us an additional $660.00 (on top of the $125 service call). The air conditioner is still not fixed and when contacting AHS, just got a runaround. When asked to speak with a supervisor of the company, the receptionist named “Wendy” basically refused. I then did some research and the company they sent to repair my air conditioner has a C- rating on BBB with multiple complaint of poor and shoddy service. When I asked for another company to look at my unit, AHS stated I would be charged another $125 service call. I live in Florida and still do not have a working air conditioner!

I called American Home Shield to attempt to lower my monthly payment and change my plan. I have been with them almost two years and this one one of my first interactions with anyone. I spoke to a person in billing and I was told I couldn’t change my plan. I tried several times to explain what I wanted to do and was told I can’t change anything (even though I was not in contract). I then asked to speak with a supervisor and was denied several times. I was told the supervisor was too busy and would tell me the same thing. The representative would NOT transfer me to a supervisor after several requests.

I had a toilet that was leaking water, and the guy from Taz Plumbing fixed it. He did it satisfactorily. And he showed my husband what the problem was and if that happens again, we now know what the culprit is. And he also told us that eventually, we may need to have to put new guts in our toilet tank. But for right now, they’re still good and he did something and it’s fixed. It hasn’t leaked since.

We had a leaking garbage disposal and I filed a claim to American Home Shield. The online process was very easy and I was happy with how they responded. The technician from their contractor Patriot Plumbing came out. He was personable, clean, friendly, and knew exactly what he needed to do so it didn't take very long to get the job done. He confirmed the problem with the garbage disposal and replaced the unit.

We bought a new home, and got American Home Shield as a safety net to make sure we had an extra coverage just in case something goes wrong in the future. I've had a home warranty before with a previous house. But now, it's more automated where you basically go online. And if you need anything done, you kinda view all your information online and what happens after is you get confirmation and then you get some calls saying which payment with your deductible. You kinda do all that online as opposed to doing it over phone, which was actually pretty simple and quick. And I got a quick response and turnaround time with the company that came out to service the house.

We had an issue with our hot water heater. The water did some damage to the wall, and now the drywall had to be replaced. I called in the claim over the phone to American Home Shield and the rep I dealt with was very good. Air Pro Master came out on the same day and they took the old hot water heater out and replaced them with the new one. But they had to put it in the middle of the garage floor because the wall had to be repaired. So, they couldn’t put it in its proper place. We’re not gonna be able to replace the wall until some time in the fall because we’re gonna be gone. So, they have to come back and take the water heater from the middle of the garage floor and put it back to where it belongs.

It's very easy to submit a claim with American Home Shield. But because of my area where I live, it's sometimes very difficult to get a repair technician to the house. But as far as their stuff is, it's really easy to go ahead and initiate the repair. You can schedule the payment now or after the repair. Previously, I had a water leak inside my wall. But the technicians never called and never showed. Whenever this kind of thing happens, AHS attempts to make it right. They'll say, "We'll give them 24 hours to contact you and if they don’t contact you, we're gonna find somebody else." I can't just let it sit and leak while I'm waiting for them to find somebody else. I just fixed it myself and I canceled my service request, told them I wasn’t very happy with it.

I love American Home Shield. My heat was not working and I submitted a claim for it. I did that on the phone, and I really liked it. It was just a simple fix and Liberty Plumbing & Heating came out the next day for it. I had three services in three weeks, and they fixed the problem within minutes. The problem wasn't a real problem, but I didn't know how to address it. I would usually use my regular plumber and he always makes me go buy a bunch of stuff I don't need. The contractors I got from AHS were knowledgeable of what they were talking about. The troubleshooting was awesome. My heat is now nice and toasty. My sink is working, and my hot water heater is working. Including my stove, it is thousands of dollars to replace that all three. AHS is really good. I like the product.

When I submit a claim with American Home Shield, I typically do it over the phone. I do a lot of things online, but it’s a lot easier for me to submit claims over the phone without having to remember these passwords and all this other stuff. Then there was an email that came from AHS for the pre-summer tune-up. During that time, the person that AHS sent out found some issues with the AC. He did things while he was here and he would've taken care of everything if he could, but there was one part that he didn’t have in his truck. So, he came back two days later and in the meanwhile, American Home Shield had contacted me.

We called in a claim for our refrigerator. American Home Shield's service is great and professional, but getting ahold of an operator is a big problem. We had to wait and wait to get an operator to talk to us. Jay, the contractor who was sent out was great and he had done his job in a professional manner. The unit is now performing good. Right now, it's making ice and keeping it cold. The only thing I've got a complaint with them is there was one person who came to work on the washing machine and I don't want him back down here. He did not fix it. Jay was also the one who fixed the washing machine. Overall, AHS is excellent. They've done everything they've told me they were going to do.

We needed the locks rekeyed at the home that we just moved into. That service was part of the home warranty program that allowed for a certain amount of keys to be rekeyed. It allowed for six keys to be rekeyed, and we ended up paying for four more to be done. American Home Shield was very responsive to that and the provider they sent was very good. This company has lived up to its expectations and we appreciate that.

We had 2-10 Homebuyers Warranty and their customer service was horrible compared to American Home Shield. AHS was recommended through different people and websites, so we gave them a try. We were impressed with our first claim with them. Our washer wasn’t draining water correctly and I filed the claim for it right off my phone and it was easy. They assigned GE Appliances and the guy told us what he thought it was. He came back and replaced a few parts and everything works now. I’ve had experience with GE before through the microwave and these guys were phenomenal. They knew what they’re doing. I’m satisfied with American Home Shield.

I had an air conditioning tune-up through Carolina Air Heating & Cooling, American Home Shield's contractor. I've had AHS for a while and I like them.

My garage door was going up and down on its own. We would go to bed and wake up in the morning and the garage door would be open. At times, it would just open partway during the day then go back down and close. I submitted a claim online to AHS and their website was very friendly. I was very happy with the work done by the contractor. There were some loose wires but then he solved the issues. He didn't make me feel like an idiot because it was an easy fix. I'd recommend AHS.

I had an electrical problem recently and called American Home Shield to let them know about it. The claim took 45 minutes to be completed from when I submitted it. Within 24 hours, their rep connected me to whoever serviced the problem. The service person contacted me and we arranged a day for them to come. I had good interactions with the contractor. He explained some things that I didn't even know. He fixed the problem with the light and explained to me why the problem was there. He also pointed out some things that he said I should take care of within the next couple of years, because of the way things have changed. He did a good job. Now, I have the lights in the kitchen working again. I've been with AHS for 19 years and it's a great company. I've already recommended people to AHS. Everybody who owns a piece of property needs to get them.

I filed a claim with American Home Shield for a rental house as I was told that the air conditioner outside was a little noisy. It was cooling but it’s actually not cooling adequately. Last summertime, the motor outside was replaced too. The tech that came out checked all the pressures and checked everything else, and everything was fine and worked good. It was blowing out cold air. I went out there and checked it out myself, and it seems fine to me too. The tech from US Air was timely. He’s been out there multiple times in the past for the air conditioner and he has always done a good work. I’m happy with that company coming out there and checking things out. It has always been the same guy, so he’s familiar with it.

I signed up with American Home Shield last fall. I liked the lady who spoke to me on the phone and I liked everything she had to say because I was looking to switch home warranty companies. I'd heard good things about AHS. They had great customer service and they're quick in sending somebody out. I did my research online as well and saw the ratings. But it's been a little painful on the phone with these folks.

The contractor for the heater that wasn't turning on came the day after I submitted the claim to American Home Shield. He was accommodating to my time schedule and communicated with me when he was on his way. The online process of submitting the claim was also easy.

We had a review with PG&E and noticed that we had a huge spike during certain hours. The only thing running at that time is the pool suite, so we looked at the pool pump, which was making all the noise. We replaced the booster. The claim process over the phone took a few minutes. American Pool called me the next day and we scheduled the visit a couple of days later. They came early and I explained what was going on. They already knew the problem and had the needed equipment on their truck.

The process was easy when I submitted a claim with American Home Shield online for my leaking water heater. The contractor, Lone Star Water Services, was out two days later. The technician was very professional and he explained to me what was going on and what caused the leak. Due to AHS' policies, however, the repair was not performed on the same day. The contractor is waiting for authorization from AHS to do the repair, so we're still waiting for the water heater to be fixed.

My garbage disposal has not worked since I’ve been in this house and I've always had to plunge the sink to get the water to go down. The person sent out by American Home Shield came out and then he asked if I have used Drano ever in it. I told him that I have tried. But primarily, I've had to plunge it or I’d boil hot water and pour it down along with baking soda. He left and said they would follow up. He would let American Home Shield know and they’ll get back to me. Most likely, I’ll have to replace the entire motor. Then the tech said that the Drano caused the problem and I felt trapped. But it's not like I’m putting Drano down there every week. I don’t want him back. Still, I'm very satisfied with American Home Shield's service. They respond in a timely fashion.

I submitted my claim online with American Home Shield and I received the service on my AC. H&J Heating and Air came out and the tech arrived a bit earlier than I expected, which was great. It wasn’t a real serious repair. It was just for the tech to check my AC and get it up and running for the summer. But still, I was very pleased that it was done in a very timely and effective manner. The tech was professional and personable, easy to talk to. He did a good job. I also used AHS once before for a stove repair and I was very pleased with that as well.

I submitted a claim online through American Shield to set a new icemaker in my refrigerator and it has been very easy. They notified me via email when the contractor was coming in. The contractor was also very professional. They were timely. They cleaned up their mess and was very conscious. The icemaker has been absolutely perfect. I’m very satisfied with the whole experience.

I submitted a claim with American Home Shield over the phone for the disposal that wasn’t working. And interacting with their representatives was great. They were good people and did everything right. The contractor was good too and their work was very efficient. They found that the problem was just some food in the disposal. They knew what they were doing.

When the hot water tank went out, I submitted a claim with American Home Shield online and it went extremely easy. They were able to get the contractor out the next morning and the work was awesome. Everything went perfect. I recommended AHS to everyone.

I phoned in a claim for two repairs with American Home Shield. One was for plumbing and the other was for appliance repairs. They sent contractors the next day. For the plumbing claim, their plumber found a leak and repaired it. However, for the appliance repair, their contractor looked at the appliance, gave me a paper and said he needed to order a part. I haven't heard anything from him since. Still, everything has gone well besides this issue.

I’ve been in the real estate business for 36 years and I’ve heard about American Home Shield for a long time. I've had two claims and they were handled very professionally, efficiently and on time so I'm very pleased with American Home Shield. I submitted the claim for the dishwasher online and navigating their website was simple and easy. They got back to me in a day or two. The staff from AM PM Service replaced the dishwasher. They were very professional, friendly and I enjoyed working with them. If there are some things that I need done outside of the warranty, I would use them.

American Home Shield contacted me the same day when I filed for an appliance repair claim. The tech had to order a part and after that, the repair took a week. It was not quite taken care of, but it was not the contractor's fault. We have an electrical issue that had to be dealt with and it's an extension of our claim.

Our experience with American Home Shield has always been positive. We recently called in a claim with them. BestWay Mechanical came out and did an inspection on my AC unit. They just found one defect, and they repaired it. So far, we would recommend AHS.

Be leery of a company that doesn’t provide written reports of service diagnosis...only verbal?!!! I have to have my under sink cabinet repaired due to water damage. Thought there was leak. Plumber found that water was getting under granite top and falling under sink. Yes I agree that AHS provides fast service. They got somebody out within 24 hrs but I needed a statement from the plumber Carolina Plumbing and Drain or AHS to give to my Insurance company to have damage repaired. It took 2 weeks to find out only a verbal report could be given. The plumber wouldn’t write an invoice nor would AHS provide a written diagnosis. So I couldn’t get my cabinet repaired without a written statement/report. What’s so hard about writing a statement? You’d think they had something to hide.

I have been with American Home Shield for over one year. During which, I needed 2 repairs: garage door and washing machine. Both experiences were horrible. My husband and I work very long hours as physician and attorney. First, the waiting time for each repair was about one month. Second, they choose the worst repair people ever. With our washer, my husband read the reviews for the repair company they chose, they have one star, multiple reviews were saying that the repair people stole items from their houses.

I have been with this company for 5 or 6 years. During that time I have seen the rates increase and the coverage decrease. For example I have had issues with plumbing and they would send a plumber out for the $100 deductible every two months to clear the pipe of roots that had gotten in the system. When I decided to have the problem fixed I was told that they do not cover roots in plumbing and refused to pay. Also I have attempted to cancel my contract on 3 properties for over a month now and they still have not cancelled my contract and send me notices of past due balances. Every time I call they tell me the same thing that the last person hasn't cancelled it but they will make sure it gets cancelled. I even waited on the phone for 30 mins to speak to a supervisor only to be told the same thing they will send an email and have it cancelled. Save yourself the headache and money.

We have problem with air condition. It's take 3 month for finalise for repair approval. After approval we need to pay for installer contract $3900 from our pocket for compliance. When outside contractor estimate for install with new unit for $5000. So why American Home Shield contractor charge for addition for installation from us. So what is meaning for warranty nothing pay much from American Home Shield. I paid premium $500 every year since 4 yrs and now not covered much.

Light fixture ballast in garage. A component of a hard wired electrical system (covered). Light fixture (not covered) $75 service fee/$55 monthly payment. They claimed light fixture. I claimed hard wired component. AHS took $ and ran.

I currently reside in a different state than the property that I insure with American Home Shield and I thought this would be added peace of mind for potential issues but apparently I was wrong. My property has a rooftop A/C and only one service provider in that area can come out to provide maintenance for that reason. This property is in a Midwestern location and any weather under 60 degrees prevents service calls. Additionally, in trying to coordinate times for service and a person to be there for the service I was told by AHS that my case would stay open.

I sold my home in 1 state and called to cancel my contract. The CSR spoke very broken English and I had to ask her to repeat herself several times. After several minutes she assured me that it was taken care of. The beginning of the month they deducted payment from my account against and so I called back being assured it was now in their system. Still no luck. After 4 phone calls finally was able to cancel but only received a partial refund. Bad business practices. Beware. They will take your money fast but won’t let you cancel easily. Had to call the bank to prevent them from taking even more. I would recommend paying a little more for another company.

I canceled my service today just after 3 months. My dryer was not working. They schedule a tech which I had to wait 8 am to 5 pm. Seems like they would narrow the time down like other companies do, nope. Well I had 2 no shows, then a tech that said it was the timer. He ordered the part. Then 2 more no shows, then another tech came to replace the part. Well it was not that part, another order for the motor, then another 2 no shows, then a 3rd tech came out and said it was electrical breaker, so he did nothing.

I had an LG refrigerator that the compressor went out on. I placed my call for repairs. They could not find anyone and told me I had to find someone and they would cover it but I had to have the tech call them to get approval on the cost and estimate. I did that, they approved it. I was trying to help save AHS some money so I finally found my Warranty info and had the tech use that, which cut the cost in half for AHS.

When you have a problem with AHS, you CANNOT get it resolved. Each two hour phone call ends with the same information that the issue is being escalated and they will call back to resolve. But, there are no notes to reflect this in my account when calling back. Do not use this company. Worse customer service ever.

We initially went back to AHS due to service with them in our other home. However, this time around has been troublesome. They have taken $53.99, unauthorized, from my account on 3/2/19 and 3/8/19. Then they turned around and took another $58.99 on April 1, 2019 after telling me that my bank account info had been deleted after March 8th. When I called about this, they pretended to resolve my issue while placing me on hold for 30 minutes and then hanging up once they saw I wasn't going to. I'm so disappointed in their customer service. They make the rest of the company look horrible! I will no longer tell others to sign up with them as they may suffer the loses that I have. Awful, just AWFUL!

One of our sockets in our kitchen had quit working. The wonderful contractor who came out was from AJ Moore Electric, and he fixed the socket. He was friendly, helpful and technically capable. He knew right what to do and he answered our questions, too.

I had two toilets that needed repairing. The original claim with American Home Shield was done online and I liked the claim process as far as getting everything set up. It was so much more convenient to do it that way than just staying on hold. The contractor, Hardy Plumbing, came out to do the repair. I truly like this contractor. They are really good and they’ve done a good job every time I’ve had them come out and do repairs.

When my washing machine went out, I called American Home Shield and my interaction with their rep was good. Everything was excellent, except for the amount of time it would take get the washing machine replaced. The technician that came out here was excellent though. He knew what he was doing. He came in, got right to work, and said exactly what happened. He told me that the washing machine couldn’t be repaired. It took his report a week and a half to get to AHS, which was unacceptable. And in the meantime, I have clothes piling up.

My daughter was upstairs in the bathroom taking a shower and I was downstairs in the living room. And I kept hearing this noise, and I finally got up to investigate, and there was water coming through the floor. It wasn't pouring through, but it was not dripping either. This is a house that had been foreclosed on and then flipped. When they put the shower plumbing together, the PVC wouldn't have fit inside the other, so they melted it with heat and put it in there. So it wasn't even sealed.

I had a pool pump repair claim that I submitted with American Home Shield. They had someone come out within three days, but the contractor had to come back because there was a filter that also needed replacing once they diagnosed it, and they had to get an approval to do that. Overall, the process took a week.

I've been with American Home Shield for over 10 years now and we're happy with the experience with them. When the hoses from the pool pump were leaking, the first contractor that came out said I needed a bunch of repairs and that I needed to go underground and change some piping. AHS gave me a second referral, which was Unified Contractors. They repaired my pool heater and did an excellent job taking care of my needs at that time. They are the best.

I had a problem with the jacuzzi bathtub. I called American Home Shield and submitted a claim. It was an automated thing that I talked with on the phone. I gave my credit card number and everything went on from there. I got a thing from American Express that AHS took the charge outright. I love AHS. They have a fancy, fine service. They sent somebody out within an hour or two. They are fantastic.

When we had a claim for our garage door, the contractor that American Home Shield sent out said that the issue was the spring. He said the way that it would go up, it would jerk. So that was putting different pressure on it. It needed to be a shorter distance to make it a smoother transition around the curve. And when he left, it was like brand-new. We were super happy.

World Class AC was doing a special on air condition tune-ups. My wife filed a claim with American Home Shield online and we were given an expectation of between 12:30 and 4:00 to expect the contractor out. The contractor was on time and efficient, and our interaction was friendly. I was satisfied with the work he did and the AC has been fine and dandy. We’ve had American Home Shield for about three years now and we’ve been very satisfied. I’ve recommended them to quite a few people as well.

I've had American Home Shield since February 1998 and I've had it for my last three houses. It's nice to have that insurance and to have that security. If something huge happens, you don’t always have the money right away. I like to do my claims with them online. When I went into ahs.com, I put in what I needed and I either had emails or phone calls that night or the next morning. It was easy. When my attic fan was not working, a guy came out pretty quickly from an electric company, Union Electric, and diagnosed the problem. He's bringing one back tomorrow to replace it so that was good. Total Plumbing also came out on Monday and they were in and out in 15 minutes. It was a good experience too.

I used to live up in New York and a buddy of mine there told me that he has American Home Shield's insurance. He said that he made his due diligence and that it was the best one to go with. I also read online reviews and after purchasing a home down here in Florida, I decided to do the same and protect myself. I have AHS for four months now and I would give them top marks all around. They were fantastic in getting somebody out here quickly who was very diligent, really careful in what he was doing, and took a look at all the issues that my refrigerator was giving me.

There was a bad thermostat wire connected to our upstairs AC and it went out all of a sudden. I filed a claim to AHS online and they called me within 24 hours to schedule. However, they couldn't fit me in for a few days. The initial contractor came but then they only did a diagnostic, not a repair. They had to get something else approved and then came out a second time. Still, the AC has been working well since then.

American Home Shield was offered to me when I bought my house. A lot of the appliances in the house were not new so I figured it would just be prudent on my part to save myself a possible big bill and to go ahead and insure the appliances that were already in the house, since I wasn’t in a position at that time to replace any of them as of yet. Within the first two months in the house, I had an issue with my dishwasher and it was the first time I used American Home Shield. They had a technician come out within 24 hours. He diagnosed it and had to order a part. 48 hours after that, he came in and installed the part. Everything has been working fine since. The dishwasher situation was handled pretty quickly and I was satisfied. I went back to work and said that I got AHS that is really good. I also said that if my coworkers do not have it, they might wanna think about it because it is a pretty sweet deal.

I recently submitted a claim with American Home Shield online for the heating unit. Getting the claims process started was easy. The reps were able to respond and get somebody out to our home quickly. The interactions we had with the contractor who came was very pleasant. He took the time to explain what was wrong and what was needed to be fixed. He did a great job. Since the repair, the heating unit has been working okay.

There were initially two issues. One was the dishwasher that would not consistently drain, and the other one was the water that was leaking somewhere, which seemed to be underneath the refrigerator from the water line for the icemaker and cold water dispenser. The tech identified the issue with the refrigerator. He redid the connection and it worked great. He also checked everything with the dishwasher. It drained for him, but then I did another load and it didn't again. He came back out the next day, prepared to replace the pump motor and it has worked beautifully since. He was extremely courteous, professional and it was quite a pleasure to have them work on my appliances. We are looking towards re-upping with American Home Shield in a year when this expires because we see that this has been an incredibly worthwhile investment.

I’ve had good experiences with American Home Shield. I’ve only done two claims and I did both of them online. I had one for a bathroom exhaust fan and for the other one, we had a light on the side of our porch, as well as a yard light, that were not coming on. I was told in a chat session from American Home Shield that the yard light would not be covered under the warranty because it wasn’t connected to the house, but the porch light should be.

The stopper in one sink would not stay up. I was told to get underneath there and get it fixed. Also, my other bathroom had an issue with the flushing, the handle thing. American Home Shield contracted Hers & His Plumbing and they sent out very good technicians who fixed the issues.

I had two different sinks that were leaking and they were causing damage to my lower vanity. Filing a claim with American Home Shield was easy and the experience was very good. Once I filed the claim, the contractor was able to come within a week. I've only done two claims and both were approved with no problems. Everything was fine with the contractors and I have recommended American Home Shield.

We had a refrigerator that was leaking water at the bottom. I called the claim in to American Home Shield on Thursday night. Getting the claim process started was very easy. However, they had no openings that Friday so they didn’t come till Monday after. Still, my circumstance was okay because the refrigerator was not leaking constantly. The contractor who came thereafter was very nice and polite. He was here first thing on Monday morning. He told me exactly what the issue was and got it fixed quickly. He even changed a lightbulb in the freezer. The refrigerator has been working fine since.

I first gave American Shield a call to have someone come out and see if my microwave could be repaired. But it's 18 years old and they didn't have parts for it anymore. So a new one was ordered. It came. Within two days, Shapiro came out and installed it, and everything was fraudless. It just popped right in. We had to do a few changes. He could not cut, so I did the cutting for the back end. But it worked out great.

American Home Shield replaced the thermostat in my refrigerator. I would have been mad if I didn't have a backup freezer because it took a week. But the tech who came was really nice and he knew what he was doing. He fixed the problem. But the general experience was really easy. I placed two claims in the last month and everything have been fixed.

When my heater went out, I sent my claim to AHS online, and navigating through the website was easy. They said that the contractor would give me a call in 30 minutes, and then he was here 30 minutes later. The contractor fixed and changed a couple of wires and then left. Having a warranty is valuable. My AC went out and I don't think I could pay for the whole thing. I'd tell my neighbors to get American Home Shield.

I called American Home Shield to schedule an appointment for the pre-season air conditioning check that we do every year. It's not part of my contract so I did that in addition to it. They sent me the information and the guy from Warren-Hay Mechanical called me within 10 hours. He was very professional and couldn't have been nicer. Everything is in great order.

My toilet didn’t seem like it was properly flushing or filling up accurately. I filed a claim online with American Home Shield and it was easy. I had the contractor come out on my chosen date and he was super professional. He got the job done quickly and the toilet has been perfect since. It was an easy fix, so it didn’t take a long time, but the contractor did great and he was really nice.

The left side of my stove wasn't working, and the guy sent by American Home Shield came in and fixed it. He was nice and polite, but he didn't speak very good English. Discussing what the problem was over the phone before he even got here was hard. Also, I don't like it when people give me a window and tell me that they're gonna be here between 2:00 and 5:00, and they call me at a quarter to 5:00 saying, "I'm gonna be about 35 to 45 more minutes". Plus there was a problem with a different burner after he left. I called him back to come back, and he never called me back. So, my husband fixed it on his own. Nonetheless, the reps are good and the website is better than most.

One of my toilets was not filling fast enough and another one was constantly running. I went online to file a claim and the American Home Shield website was very user-friendly. They said I would have a call within 24 hours and it happened. Then Hers & His Plumbing did great on my 2 toilets. Having a warranty is valuable because if things break, then it's easy to get some fix at a little cost.

Our dishwasher's lock got stuck and we couldn't close it, so I went online and filed a claim with American Home Shield. The process of doing that was really easy and I got a response almost immediately. The contractor came out in less than a day and they were able to work with my schedule. The quality of work that they performed was excellent. The tech fixed the problem as well as what was causing it. He explained these very well and he was very knowledgeable, so that was very good. The dishwasher is now working great.

First time trying to get service due to a stoppage. AHS sent a dishwasher repairer out. Made me take a day off work for that guy to tell me to get a plumber. Plumber came out, took another day off work for this guy to make it worst. They refused to ask more than the original plumber plus one other if they could meet on a time when I'm not working. Failed to fulfill obligation to fix sink. This whole process has taken over a week and hours and hour waiting on hold. TERRIBLE EXPERIENCE.

We have had this warranty for many years, and have not needed to use it. When we finally needed it, it was during a heat wave in June. Our A/C went out, they could not seem to get a company to respond in a timely manner as this is a busy time. It was very difficult to reach customer service and when you would finally get through each person would give me a different answer.

We recently had 2 issues. Our air conditioner was not cooling, and then our heater kept recycling. I submitted a claim with American Home Shield via the phone. The tech came out the next day. He was very professional and thorough. He told us our air conditioner’s 20 years old and we had no Freon and there is a leak in the coil and it was gonna take 10 pounds of Freon, and Freon is going out next year.

My icemaker was not working and submitting a claim online with American Home Shield was easy. It took a week to get a contractor out but they were able to accommodate my schedule. They had to order a part and then, as soon as the part came, they had the part sent to me. And when the part got here, they came the next day and put it in, and it was a great experience.

I had electric problems. Something was wrong with the breaker box. My dryer and a ceiling fan went out, and the bathroom lights won’t come on. I submitted a claim online and it took two days before a contractor came out but he took care of everything within the same day. He was friendly, quick and professional. Even before he left, he asked if he could check anything else. So far, everything is working fine.

The heater stopped working and I put in the claim for the service. I went into the web, made a report to American Home Shield and I immediately got a contact number for Liberty. I called them in the morning and they were super nice. They were super quick in finding somebody to come over on the same morning, which was a surprise to me because I haven’t had a good experience before. It was my first time with Liberty. The person came out at 12 o'clock and did a very professional job. He got the appliance fixed, troubleshot the cables and figured out that it was the control board. He went and bought a new one. He installed it in an hour and everything was working. He tested the air conditioning and the heater, to check if nothing was broken. That was very professional and he had a very good attitude and communication. He explained everything he was doing and that was a very good job.

We call American Home Shield when we have a problem, then they tell us who they're gonna send out and when we should expect to have the service done. If I call in the morning, I’ll have the contractors usually in the afternoon. Recently, the pipe underneath the sink had broken open and water was going everywhere. We called in the afternoon and the guy said he would come if he could before the day was over but he ended up coming first thing in the morning. When he came, we told him what the problem was and he fixed the problem. When we bought our house, we had another company, but we weren’t too pleased with it. It was free with the first year of our homeownership, but American Home Shield was cheaper than that one. We’re very satisfied with American Home Shield and we will renew them.

We need to get the house rekeyed because we just bought it on Saturday and closed. So it was safe having all of the locks and everything, and everybody have keys. My wife submitted a claim to AHS and she did it online. The response time was great. The guy who came out was really nice. The service was quick, easy and done over with. I would recommend American Home Shield to anybody. Hopefully, I won’t have too many things to bother them about, but if I do, I definitely have the confidence that they're gonna take care of it, based upon the first experience I had.

When my dishwasher was broken, I called American Home Shield and made an appointment. The guy from Ralph's Appliances came out when he said he would. He was very good, polite and very knowledgeable. He explained what the problem was, and what looked like the cause of the problem. He was then able to fix it. So, I was very happy. When it was broken, I had to wash the dishes by hand, and it took a lot longer time. So, it was very convenient to have it repaired. Now the unit is working perfectly. The whole thing worked very well.

I had water on my floor, and it was coming from inside the wall. I called the number that was on my contract from American Home Shield. I talked to a live representative, and it was good. Everything was fine. Wats Plumbing came out the next day -- they are gonna be my normal plumber now. The owner came out, so it was all good. The only thing is that American Home Shield cannot find a sheet rocker to come to fix my wall. So, I gotta contact them and set something up because they were talking about me doing it instead of somebody else, but I'm not gonna do that. But as far as the plumbing and stuff, it was a good experience.

I submitted a claim for my AC unit to American Home Shield. Doing it online was easy and the tech from Royal Flush AC and Heating came out on a scheduled time. The contractor was really professional and patient. He liked explaining some of the problems and solutions. He had to come out a few times. Previously, it took a while for him to diagnose it. But, he was patient with it, and he followed through. He was able to get it to work to a certain point and then it stopped working a couple of weeks later. It turned out, recently, to be that the compressor needed to be replaced. Right now we’re waiting for him in submitting the full report and for AHS to decide what we are gonna do.

I filed a claim for a blower that was very slow and it was expected that a contractor would come out within 24 hours. The contractor came on time and did fantastic work. So get an AHS warranty.

My garage door wouldn't go up or down. I submitted a claim for it to AHS and it was very easy to get that process started. Their contractor came out, was here 30 minutes and he did an excellent job. He fixed it and it has been running ever since. I'm satisfied with their service.

I submit claims at American Home Shield by telephone and I usually get straight through. The disposal recently needed replacement and Air Pro Master responded quickly, and I got service as soon as possible. It was a great experience.

I called American Home Shield and told them that I needed an AC man to come out and check my unit. My AC unit was freezing up. They told me to expect the techs to call me within 48 hours and they called me within 24 hours. The contractor from Total Air Care was very good, polite and knowledgeable. He added Freon to the AC unit and now it is fine. My daughter has heart problems, so it was very good that they came out right away. I'm very satisfied with American Home Shield and I'd recommend them.

I submitted a claim with American Home Shield online for my 24-year-old refrigerator. They were ready to send out a contractor right away, but I asked them to wait until Monday the 1st because that was when it was most convenient for me. The tech fixed the fridge within 30 minutes and was gone, and everything was wonderful.

I'm 70 years old and I don't know how to repair things. My son has American Home Shield and he referred me to them. When I submit a claim, I call them on the phone and when I tell them I have an issue, they never failed to fix everything. I had an issue with my dryer and they sent someone out and it worked one time then it went out again and they sent somebody else back and it worked a time, then it went out again so they replaced the whole thing. It's a very nice dryer, much nicer than I ever anticipated. The last contractor that they sent to work on my dryer was one of the nicest service people I’ve ever worked with ever. I recommend American Home Shield to everyone. They are awesome to work with and I have friends that have them, I’ve never had known anyone that had a bad experience with them.

I had a leak. I submitted a claim to American Home Shield and I did it online. The online process was easy. I got a text regarding the next step and then the next day, a contractor came out. However, it wasn’t an issue with the dishwasher, so he couldn’t do anything, and it wasn't covered. It was a plumbing issue and I had to hire a plumber on my own.

We contacted American Home Shield for routine service on our air conditioners. Scheduling with them is generally good. The fellow who came out seemed to know what he was doing. It seems, however, suspicious to me that our crusty old air conditioning units were okey-dokey, just fine, and then it was full freon. Still, overall, I’m pretty happy with them in the last few months.

I recently submitted a claim online for my dryer. The claim process was very easy, and there was a quick turnaround -- within 24 hours. The contractor called me, and then I called them back. They were very straightforward and they gave me an appointment. They were able to come back and fix the problem with the part for my dryer that day or the next day. The performance of the unit since the repair has been good. American Home Shield is wonderful to have ‘cause I didn't know my dryer was covered until I went online and looked at it. It was a big relief ‘cause I was about to buy a new dryer.

One of the burners of our countertop wasn't working. I phoned American Home Shield and submitted a claim. We had a claim with them several years back and it took a long time for them to process it and to get somebody to our house, but this time around, that wasn't the case. It was Saturday when I filed the claim and by the following Monday, they were able to send a repair company out. That repair company was very courteous and they did a good job. They responded very well. Also, there was this thing they have on the internet where they tell you where they are and when they're coming and they were spot on with that. They ordered some parts and by the following Friday, those parts came in. They came back the Monday after that and repaired the unit. I was very satisfied with the repairs that were made.

The heater didn't work in my house and I called American Home Shield to repair that. When I submitted the claim, I had to wait two days for the contractors because there was an emergency. There were two contractors who came out and they were great. They were there for three hours. Both contractors were extremely friendly, answered the dumb questions I had asked, and they did a great job. They explained things and cleaned up after themselves. It was a good experience.

I've been with American Home Shield for a little less than a year now and my experience with them has been fantastic. Once, I had a problem with my furnace. I submitted a claim with them and they immediately got me in contact with a local furnace repair company. That company was gonna come out that afternoon, but I ended up having them come out the next day. When they came the next day, they immediately found out that there was an issue with the furnace. They called American Home Shield right away, told them what the unit was and its efficiency level, and American Home Shield said that they would be sending a new one out.

My washing machine would not cycle and was just holding water. I submitted a claim to AHS online. I wanted a space where I could provide more information about the problem. Still, the site was easy to navigate. Thereafter, I called a few times and one of the plumbers said that they had no availability. I called AHS directly and told them that I have an emergency. I explained that the plumber they contract with couldn't come quickly enough to see me. Their reps found somebody out of their network and took care of my issue. Their techs arrived when they needed to and were very professional and friendly. Because of the age of the washing machine and from all the years of it becoming wet, they couldn't repair it. They ended up having to replace my washing machine and I was very satisfied with the way the whole issue was handled.

We’ve been with American Home Shield for three years now because they’re easy to reach and their customer service is very good. They always seemed very professional and courteous on the phone. If I'm not sure the right words for a piece of equipment was, they help me with the description. I have no difficulty in filing claims with them. We recently had a heating issue, I called in, they asked me a couple of questions, sent someone within 24 hours. The plumber was very professional and courteous. He did what needed to do. He contacted AHS for authorization, got the work done and he left it clean. It was a good experience.

When the lights aren’t shutting on and off as they should, I submitted a claim with American Home Shield and they did a great job. Western Electrical came out and they were very professional. It took a day from them to come and complete it.

Our toilet was leaking at the bottom. As soon as I saw it, I put the claim in to American Home Shield. Their reps told me who would be calling and the contractor called within an hour or so. They came the next day and fixed the problem really fast. Overall, AHS does all right for me.

The process of submitting a claim online with American Home Shield for my broken refrigerator was fine. They tried to get me a service contractor, but that contractor didn't work on evenings or weekends, so a different contractor was contacted but that company didn't work on evenings or weekends too. Finally, AHS got me some other contractor that would accommodate. The technician who came out was amazing. He was so flexible and really cared about making sure that my problem was fixed. He came three times and my refrigerator is working fine now.

I filed a claim online to American Home Shield for AC checkup and freon. AMS of the South came to us and I interacted very well with them. I've been satisfied with American Home Shield and at this point, I would recommend them.

Called on February 29th. Have had 3 different technicians out for my water heater. The last tech caused a major gas leak when he broke off a piece and proceeded to try and extort 900.00 dollars from me. Said I needed to pay him to get it fixed. I keep calling American Home Shield and get the runaround. I am left with a broken water heater for over a month. All Intercity Plumbing most unprofessional crooks I've ever seen. This is my 10th phone call to American Home Shield and today I've been on the phone on hold for 50 minutes.

Worst company I've dealt with. Customer service, contractors is horrible!! Every call takes 45 min to 1 hour. How many calls does it take for same service request? 4-5 times! Water heater is covered by AHS the company I pay monthly plus service call fee $75. 1st call Friday 3/29 - 45 min call to put a service request & take $75 service fee...ok right? 1st plumbing contractor calls to tell me next appt available is Monday 4/1 w/no hot water?? Not acceptable! Contractor tell me nothing they can do & to call AHS again to have another contractor sooner. What a pain to call them again?!?! Called AHS again...another 45 minutes! Another plumbing contractor will contact.

I called and filed a claim with American Home Shield for the electrical and AC issue that I was having. A repair company came out to my house at 8 PM that day and they finished the job by 10. They took that long because the issue got bigger. They replaced my smart thermostat, and they downgraded me with a really old one but they repaired the issue. Everything is now working right.

I've had three claims with American Home Shield for three plumbing issues - one for the dishwasher and sink, one for the toilet, and one for another sink in the bathroom. I filed all of those online on my phone and their website was mobile-friendly. It was also simple to navigate. I was then contacted and then an appointment was set up. The repair company that came out did their job and everything was great. Since the repair, I haven't had any issues like I was having before. I have found having AHS' home warranty to be valuable and I need to get my subscription renewed.

My appliance wasn't working. I submitted a claim with American Home Shield online and the process was easy. The response time that I received in regards to a contractor coming out was good. I got a response fairly quickly and they were able to work with me as far as my schedule. It took two days for the technician to come out to our home. He was very nice and professional, and the quality of his work was excellent. Since the repair, everything has been fine.

So far, making claims has been pretty easy. I've done three different things and except for one of them, they got resolved in the first week. The garage door recently would keep going back up, and it was hard to get it to come down in one push of the button. The day I called AHS, they sent someone out and it was fixed. Another claim was the fridge and that took a couple of times out since they had to order parts and come back, but that was pretty good, too. And the other thing was an AC tune-up, and that was pretty smooth. The fridge guy was hard to understand, but he worked good. The garage guy was in and done with his work so quick. Neither me nor my wife got to talk to him, but it got fixed to where I no longer have a problem so I’m happy. American Home Shield has been good with me and I encourage people to use them.

With American Home Shield, there are a lot of things that aren't covered. You look at the plan trying to see what's covered, and then when it comes down to what really is covered, it's not the same. I've submitted my claims online and over the phone, and doing it over the phone's fine with me. But my experience was not good. We had a problem with cold water not coming out and it is still not fixed. The contractor told me there was air in the piping, so he did something, and then it worked for a while. It was fixed a week or two, but now we're back to not having cold water again. Also, it's so hard for these stupid visits since the contractors won't work on the weekends.

I had a plumbing blockage and my experience in submitting the claim with American Home Shield was horrible. I couldn't get them to understand what I wanted. I called over the weekend and I was told that they would expedite it, but I didn't hear from anyone, so I called back and they said, “Oh that wasn’t expedited. I’ll put you on hold. I’ll expedite it now.” They did that four times. I asked to speak to someone in the United States and they put me on hold and they stuck me with whoever spoke the best English. I could still hear them in the background and she was definitely not from the United States. When I asked to speak to someone in the United States, they were supposed to put me through to someone in the US, but they did not. I was so furious and it wasn’t even funny. I was point-blank lied to by whatever country it is that takes our calls on the weekend and in the evenings.

The heater wasn’t heating properly and it was very easy submitting a claim online to American Home Shield. The service was scheduled appropriately and it was within a couple of days. The contractor even offered to come out earlier, but due to my schedule, I was not able to do that. The technician was customer-oriented, very friendly and down to earth. He explained everything and his work was excellent. American Home Shield saved me thousands of dollars, so I’m glad I have it.

I called American Home Shield for a claim and everything went well. Everything's working and I'm good so far. But American Home Shield went up on my rates. Before the increase, I talked to other people about them.

So far, we've been very pleased with American Home Shield. Although we're having a little trouble with the ice maker on my refrigerator, the guys are trying. We've had them come out and come back for it. We've also had them out four times on plumbing. Submitting claims online, which I prefer, is very easy. And it takes about a week to get someone out.

We had an electrical issue on the lights in the restroom. American Home Shield sent a tech who went in in a timely manner. He diagnosed the problem and ordered the socket. He got ahold of me when it was a good time to meet up, came back and repaired the issue. He replaced out the socket and tested everything out. He was a very professional guy and he did great.

American Home Shield gets someone out to fix the repair at the first available appointment. They are reasonable in price and they're very professional and get stuff done quick. My dryer wasn't heating as the heating element went out, and the contractor they sent was able to figure out what the problem was and put a heating element in it, and it took less than 30 minutes.

This last time things were fixed fairly quickly. The furnace was not working so it was 58 degrees in the house. I submitted the call request with American Home Shield and it wasn’t even 6 AM. They called me at 6:10 AM. Then the contractor went to the house around noon that same day. They didn’t have the piece that was damaged, but the tech ordered it and within a day, the issue was solved. I'm happy with the result.

American Home Shield is very good. The technician they sent out was also very good and was on time. And as far as his work, it was perfect, but he was an idiot and he thought that I am a moron. He only talked about money. When I asked him questions, he thought that I was an illegal immigrant who doesn't know how to speak English. He had zero human emotion and he was a robot. When he works, he should put in his van, "Don't talk to me. I'll do the job." He didn't want to be talked to. He was busy. When I asked him a question, he thought that I am an idiot and he won't give me an answer. The worst part is he is also an immigrant. He had around 15 customers that day, so he didn't wanna talk.

I've had American Home Shield on and off for many years. So far, my experience in submitting claims with them has been good and I’m happy with them. I usually like filing claims over the phone, so I’m sure that it’s all happening. Also, if I have any questions or if there should be any issues, I can make sure that these are covered. But the one negative was that some years ago they dumped me and I assumed this was because there were too many claims. I wasn’t happy about that, but then they took me back a couple of years later.

One of my co-workers told me how good and reliable American Home Shield was. I figured that the monthly membership was not too bad so it was a good and safe way to cover my appliances. When my washer wasn't working and we had to go to a laundromat to wash, I filed a claim with American Home Shield and they contracted Sears to come out. The representative stayed in touch with me the whole time as far as when he was gonna come over and at what time he was gonna show up. He was very courteous, friendly, and he resolved the problem right away. I'm going to be with American Home Shield for a year now and they do a really good job. My co-worker and I like them. But the prices went up as far as submitting a claim. We'd like for the price to go down a little bit. Hopefully, the already increased price won't change anytime soon as far as going up again.

We had to call our claims in with AHS and I told them I need somebody right away because I have a baby. They asked me what was going on, and they were like, "Yeah, something's definitely going on," and then they put me on hold to try to figure out what to do. The rep figured it out within minutes and then that was it. She gave me the number for me to call to schedule the time frame. And then the other company was already calling me to ask what time they could come in.

My heating unit stopped working and I filed a claim online to American Home Shield. They got someone scheduled to come out in 12 hours and their contractor came on time. The tech who came out was great and everything has been working properly since.

Our washer wasn’t draining properly and the door lock wasn’t functioning properly. We submitted the claim with American Home Shield online and it was easy. It took AHS three days to get the contractor, A.T.O.M. Appliance and Technical, to come out and take a look at our washer. The contractor sure worked with our schedule. The technician was a very nice young man. He was very knowledgeable and polite. He took care of the drain problem. Since the repair, the washer has been working beautiful and I’m very happy. But he had to order a part for the door and he gave us an accurate time frame as to when he would be back to complete the service.

We’ve done several things with AHS already in the last two and a half years. I always ask the guys who come in and they tell me more or less what it would be if it was not the call from American Home Shield. The savings are quite a bit. You save money when you have them. It looks a lot once a year, but by the time you called the second time, it pays off.

At first, I called American Home Shield to do their spring HVAC check as they were offering a $75 spring check on HVAC. After I schedule that, my furnace has not been running right. I got electric bill for $519 and I work out of town every week. So, the furnace was running the time that I was out of town. It was running in the auxiliary mode which means that it's just cooling off of the electric and not from the furnace. So, I called AHS back and they put in a second work order so that they could not only do what they needed to do with the HVAC outside but also fix the furnace upstairs. They sent out someone as soon as I submitted the claim. I was out of town that Monday through Thursday so they couldn't come until Friday.

The icemaker went on the blink. I filed a claim online for its repair to American Home Shield. The process was fairly easy and their response time was good. Usually, when I file a claim, I follow-up with the contractor the next morning. This claim was about the third time my icemaker broke down and in the past, they’ve been able to repair it. This time, they checked it and said it was unrepairable. Now, I'm waiting to go online and choose a replacement.

I submitted a claim online for my washer and it went quickly and was efficient. However, you don’t get to state what the problem is, you just say you have a problem. I feel that there should be somewhere where you can say what problem you’re experiencing. I got an email from American Home Shield telling me what company would be coming out to look at the washer. I emailed that company and told them exactly what was going on. And the turnaround rate was great. I emailed the contractor on a Saturday night and he said that he could come out on Monday. I was at work, but my son was here when the contractor came. He was a nice guy. The washer had been here when I bought the house 18 years ago. He said that given its age and the lack of parts, he would recommend that it be replaced. And I replaced it last week.

The water heater started getting big streaks going down it. So, I called them about the water heater and I said, "Well, seeing the plumber's coming for that, I'll have them check the bathroom and I'll also have them check the kitchen sink for me." However, the contractor said, "Nope. All mine that is saying, it says water heater only and that's all I'm doing." That guy had an attitude. So, American Home Shield had to send somebody else out, and the second guy who came out was excellent. He explained everything about the pressure with the water coming out of the sink and everything, that there was a crimp in the line somewhere, and he told us about the toilet, and he fixed it. I was pleased with him. American Home Shield worked with me to schedule, and the first contractor came out two days after, while the second came a day afterwards.

The tech who came was really good. He was professional and he told me what the problem was, and what was needed to be fixed and repaired. When I had a question, he answered all the questions that I had. I filed the claim over the phone and the rep I spoke to was perfect. She was knowledgeable and was able to direct me to the process.

I had an issue with my in-wall microwave that went out, and American Home Shield sent the provider that they wanted to send out to my home. This provider had been at our home previously when I was with First American, and that was a really bad situation where I almost had to call the police. AHS was telling me they couldn't change the vendor because it was generated by the computer. I had to go to a point where I had my invoice from that incident and I sent it over to AHS. After a lot of back and forth, it was resolved. General Electric was sent out, which was great since it was their appliance and so they knew it, and they were able to put it in for me where it would be replaced.

When we had a backup and didn't know the source, I filed a claim online to American Home Shield. Their online process was easy and a contractor was out in 24 hours. My husband said that they were great and easy to work with. The professionalism and quality of work performed were excellent, and the issue was completely fixed.

I am very satisfied with American Home Shield and they have been very positive. In fact, I have four houses with them and there had been occasion here and there where we had to have a callback, but it hasn't been to the extent that I hesitated to put more houses on because we have rental properties. Then, when I had to submit a claim, I called American Home Shield. But, the rep who took the claim had a lot of difficulties understanding what I wanted. She finally got it straight though when we saw the ticket with everything that I told her.

I had two 40+ year old A/C units which did not cool properly. I submitted a work order to AHS and they sent out a local contractor who recommended I replace both units as this is March and by May it is near 100 degrees here in Las Vegas. AHS refused to honor any replacement as they said the units operated effectively. ??? HUH?? Nevada Energy asked me to replace them earlier because they were inefficient, outdated and wasting energy! I canceled my AHS contract immediately as I refuse to pay for coverage I cannot use!??

In December, I had a refrigerator issue right around Christmas and I called American Home Shield. They got someone to come out on the 27th of December. The gentleman told me that the fridge is a GE, that it has a computer and that he couldn’t do anything with it. He told me that I need to call American Home Shield and get my money back. He also told me to call GE because they would be able to fix it. So, that’s what I did but I still have not been refunded by American Home Shield for the $100.

I discovered my water heater leaking late in the evening of Thursday, March 14th. I contacted AHS and waited for a call from the service provider. I received a phone call from the plumbing contractor on Saturday, March 16th. The service call occurred on Tuesday, March 19th at which time it was determined that I needed a new water heater.

I kept getting frozen water buildup at the bottom of my freezer on the inside. I called AHS to submit claims and they have sent four different contractors out to my home. They cleaned up the line but then didn't really do anything. They all have decent professionalism, but the quality of their work was terrible. Each time, I've had to pay a deductible of $75. On the other hand, the tech from The Appliance Guy really diagnosed the problem. He cleaned up the line, put some type of heater coil in there, and my freezer has been running fine ever since.

I submitted a claim with American Home Shield online to fix the air conditioner. Aire Serv came out and they were easy to work with.

There was a leak from the upstairs bathroom, through the ceiling and through the living room down below. I submitted a claim to American Home Shield over the phone as I couldn't get the claims submission to work online. The rep I spoke with took care of it and got somebody out right away. And the plumber from Total Plumbing was good. A drywall guy also came out since he had to cut a hole in the ceiling to get to it. So far, this is my only experience with AHS and it has been a good one. I would recommend them.

I've had a couple of previous experiences wherein I'm not really happy with American Home Shield. I'm fairly new to them and they have been sending out emails and giving me opportunities. One of those emails said I could order in-home filters for my heating and air conditioning. I did that and but then I'm sure I could have done better on Amazon price-wise. Moreover, they ended up sending two filters that I didn't order. They were the same dimensions in terms of length and width but then they were big filters. The only thing I could do was throw them away and it seemed like a waste. They messed up that order. Also, I had to do some research whether or not I paid them. It was a bit aggravating. Still, it was not really bad since it didn't cost me any money.

When I was working, my buddies at work had American Home Shield and a couple of people told me to go with them. They had some experience and it was all good. I called another company and all they did was bug me to death about signing up with them. That was enough to get rid of them. AHS called me once and I told them not to call me again, and they never did. When I was ready, I called AHS back.

When I had an issue with my garbage disposal, I submitted my claim over the phone. The process was easy and while the response time was okay, they had to get a second company to come. It took them about a week and a half to fix my garbage disposal because I had to have an electrician come out. But the contractors were great the whole time and the performance of the garbage disposal since the repair has been good.

I submitted a claim over the phone to American Home Shield for my washing machine. The problem started in January. It was not working properly and it needed to be fixed. They sent someone out in just a few days. However, by the time he came out, the machine was working. He thought it was doing what it was supposed to do. However, it wasn't working properly so he came back in a day or two and he ordered a part. He came back within a reasonable time when the part came, and he put that part on. And then, I set two washes and it was still doing the same thing. I called back and the tech came back within a reasonable time, and he determined something else was wrong. He told me what part he would have to order. After that, they started taking a long time. I haven't heard anything from them for two weeks so I called the contractor to see what was happening.

We recently had a water line leaking and submitting a claim for it was easy. The contractor came out in two days. He did a very good job. He knew exactly what to do and did it. He was very streamlined and professional. This is the first claim we’ve had with them that was easy. Our two previous claims have been difficult because of poor communication between AHS and the contractors for 2 different issues. They're not proactive in getting in touch with the person. I tried to file a complaint and I was told by the people that answered the phone that they didn’t have any method of filing a complaint with American Home Shield. One of the issues went on for over a month before we got a resolution and the way we finally got a resolution, we just went on and let go and bought another refrigerator because they couldn't get the contractor out there to fix it.

When our icemaker stopped functioning, my wife filed a claim with American Home Shield and their online process was very simple. She set it up on a Thursday and the contractor Bradley Appliance called us up on Friday. We gave them all the information about the refrigerator. Their technician came the following Monday, which was relatively quick, and he had the part needed in his truck. He said that the icemaker itself just broke but he didn't know why exactly and neither did we. Other than that, my wife had no complaints so everything was great. Now, our icemaker is fantastic.

When I first purchased my home, the seller purchased a year of American Home Shield. I liked having AHS' coverage and the price, so I continued to be a customer after that first year. We've had them for over two years now. I called AHS when I had an issue with my heater. Their rep scheduled a local installer to come out. When the heater wasn’t working, we had to use our back-up heat, which wasn’t a big deal because it was a different way to heat the house. And when the contractor came out for a visit, he found out what parts he needed to order and then ordered them. He was back within a week and had the heater fixed.

My AC was stuck on emergency heat and when we turned the air on, it wasn’t cooling. The claims process itself with American Home Shield was easy and they were very helpful. But the first time a technician came out, there were scheduling problems because we live in a rural area. There aren't very many contractors in our area. Also, there was a bit of a language barrier. He did not speak very good English. We were told of what was wrong with the unit and the technician ended up coming back out a second time to get a whole new unit installed. He was very thorough. We're really happy with it.

My clothes washer went bad a while back and when American Home Shield sent out a guy, the gentleman did not have a good attitude. He came and looked at my washing machine for a couple of minutes. He then told me that I have been putting in a little bit too much soap in this type of machine, which requires very little. I told him that I put in a full cap of detergent and that it was what I have always done in my machine. He said that when I do that, the soap gets into the bearings and dry them out, and eventually, things go bad. I said that I would pay attention to that from then on. He left. When he made a report, he told AHS that I have been putting in too many clothes into the washer and it ruined the machine.

I submitted a claim online with American Home Shield to repair my range and they were very responsive. SRL Services came and the techs were professional. They analyzed the situation well, ordered the parts and got everything taken care of. They told me to schedule when they can come back out to complete the process. I'd recommend AHS.

American Home Shield got somebody out very quickly to fix my dishwasher. The contractor was very professional. He had to order the parts, but did not get back to me in a timely manner. I had to call American Home Shield and they mitigated the problem by directly calling the tech, and then he called me immediately to set up an appointment to have the dishwasher fixed. He fixed the dishwasher within that day, so it was fine.

The washing machine was not draining nor spinning properly. I submitted a claim online to American Home Shield and the website was easy to navigate. I was always given a time estimate on when the contractors were gonna be there and they were normally on time. They replaced the drain pump on the washing machine. They also had to replace a spring that was holding things together. Since they came out, the washing machine has been operating fine. My experience with AHS was outstanding and I’ve been very happy with them. They are the easiest home warranty company to work with and that I’ve ever been involved with. They’re always professional, friendly and quick to respond. I would recommend AHS.

My central air-conditioning decided not to work so well, so I submitted a claim on it to American Home Shield over the phone. If we do it online, you can’t tell them what contractor you want. Some of the contractors they have sent have been dogs. When my heater went out, one guy came out. The thing worked when he left. But when the next guy came out, he went, "This isn't even to code." So, he had to repair his work. I then went online and said, "Specifically, need these guys to come because they actually know what they're doing." What I like about this company is that they come out and fix it, they don’t just come out and talk you to death. Now, everything works perfectly. They did a good job. American Home Shield is a good outfit. You have to do your end too as I did in my end. When that happens, it just works like clockwork. Overall, I'd recommend them.

I've had American Home Shield for a long time and they're great. Recently, they sent out techs from Fidelity Appliances for a refrigerator repair. The techs did exactly what they were supposed to do and did a good job.

I called American Home Shield for my refrigerator and inquired about it because that had been repaired before but it was out of the repair for the recall. So I went back and I did a claim online. And the contractor came out after a couple of days. It wasn't long. The contractor did what he did and he left. And I called back that instant because it still wasn't fix, and they sent somebody back out the next day, and it's fine right now.