American Home Shield Reviews

Having a warranty is very valuable. It's for peace of mind. When my microwave was making a lot of noise, I submitted a claims for it online and navigating through the American Home Shield website was good. I was to expect the contractor out in a week or two. When they came, they were very good. They figured out that our microwave needed a new motor. They had to order a part, and the wrong part came in. Then they had to reorder another part. They called me, but I don’t have their phone number anymore. I haven’t had a chance to call and I still haven’t had the microwave installed. Having a warranty is very valuable. It's for peace of mind. I had 2 things repaired through 2 claims recently and both of them were very good.

The AC stopped getting cool. I could still hear that it was on, but it was not cooling. I told my husband and I went outside because that is where the unit is at and I noticed that the fan wasn't going. Even though it was on in the house, the fan wasn't going outside, so my husband called American Home Shield to have somebody come out. My husband had called Moore Air LLC when he hung up with AHS and he left a voicemail. I followed up with the tech again the next day and he answered and was able to come out within the next couple of hours. They fixed the AC really quickly. They were really awesome and very nice. They showed up within the timeframe that they told me that they were, which was nice. It is summer here in Arizona, so I wasn't expecting them to be able to come out so quickly, but he said, "Does this time work for you?" He gave me a timeframe and he was out within the timeframe.

We've had American Home Shield going on 2 years now and I recommend them to my friends. I call them over the phone to submit claims and they're good. I also haven’t had any issues with any of the contractors. We had a GFI that went out, and they sent City First Electric out to replace it.

When I had a claim with American Home Shield for my garbage disposal, I was told that somebody would be out the next day. Then the service was way better than I expected. The guy from ASAP Plumbing was in and out in five minutes. He also showed me what I could do next time to fix it myself, before I would even have to call anyone and spend the $75. Everything’s working normal since the repair and nothing has been broken down anymore. I normally submit claims with AHS online and their website is user-friendly. I’ve had a few claims already and everything has been really smooth and easy. I’ve never had any problems and I've never had to stress about having to call the home warranty.

My most recent claim with AHS was a nightmare. My heat wasn't working and I called AHS and they gave me a name of a company that they would put me in touch with and vice-versa. I would always wanna check out who I'm letting in my home. I am a widow, alone so I'm not just letting a stranger in. When I checked out this company, they did not have good reviews. I called American Home Shield back and asked them for another company name. They gave me another company name whose reviews were worse than the first. Then they sent the third one out, who only had a couple reviews but at least they were favorable. So, I gave them a try. American Comfort Builder's sent out a gentleman to check things out.

I've been fairly happy with American Home Shield. I filed a claim online for our dishwasher that was leaking. The process was easy, and the techs came out the following Saturday. I was very pleased with their professionalism and the way they worked, and I have not noticed any problems with the dishwasher.

I had a problem with my air conditioning unit and I submitted a claim for it over the phone. American Home Shield sent someone and the contractor did fine. He got everything fixed for me.

Both of our outside faucet inserts were bad and they needed to be replaced. I called American Home Shield and submitted a claim. My experience was good. On Time Plumbing was able to come out and help me the next day. My wife loved the tech. He was a fantastic young man who explained everything. He got the faucet insert fixed, and went above and beyond. He also double checked everything. It took him a couple of hours to fix the faucets and then he was gone.

Something was going on where the furnace wouldn’t kick on half the time. I submitted a claim to American Home Shield online and the process was easy. I turned my claim in on a Friday and the contractor came out the following Monday. It was quick. Their contractor said my filter was bad. Apparently, they didn’t carry the filters of the furnace that I have. Nevertheless, the contractor explained how to replace it and then left. So, I had to go buy a new filter and put it myself. So far, I haven’t turned it back on. I’m assuming that it’s gonna work fine.

We had a problem with our water heater. The tech that American Home Shield contacted came and had to order some parts, came back and fixed it. There was a leak and he made sure to fix that. And then we had another little problem with it, but he came back to fix that. It wasn't any fault of his. It had to do with the seal of the water heater. He was prompt in getting here and getting our water heater fixed for us, considering we had a house full of company coming. We have a couple of friends in the neighborhood that have been using AHS. Yesterday, one of them had a problem with their dishwasher but they were leaving the home. The tech was there first thing in the morning that they asked him if he could come before their flight, and he got it fixed. They were quite happy.

American Home Shield is worth having. Call them and they'll come around and help you with your problem. My personal experience went really well and I will recommend them. It was very professional. I had a technician from ATR Heating & Cooling come out and service my AC unit. The water had been backing up in the PC line and he unclogged that. Filing that claim went really smoothly too. I called it in to American Home Shield and they were very professional. They came back and forth on what they should do. Then my claim was estimated. On top of that, the technician was also very polite and professional. He came out and took care of the issue within the timeframe, and the AC unit is working properly now.

Generally, American Home Shield has been responsive. After filing the claim, the technician came out in about two days. He has been great and very helpful. But the microwave was so old that they had to get a replacement. I was on the phone for five hours. I had to call the manufacturer, get information and see if it was fixed. Then, they sent out the installer but he wasn't able to install it 'cause it was not the right microwave and it didn't have the right filler kit over the stove.

I had a corroded pipe in my kitchen and the hot water tank was leaking. American Home Shield's claim process was super easy, very streamlined and efficient. I called, I spoke with somebody, I gave the number and they entered it. I made my payment over the phone real quick and then they had the plumber contact me. I was given a time frame and they kept it. The contractor that was sent out was very professional and very friendly. He worked quickly but got everything done. He was very thorough and very helpful. It was a non-stressful experience. The work was done quickly and professionally. So far, everything is perfect. I don’t have flooding in my basement or kitchen anymore. I've been with American Home Shield for about 10 months now and I’m thankful that I have it.

We had issues with our washing machine, after doing a load, it wouldn’t turn on when you try to do another load. I filed a claim for it online. American Home Shield sent somebody from Sears and they gave us a huge runaround. Hey couldn’t get the part, then they could and it just went on and on. Then they finally sent Caldwell TV & Appliance to help me with this and had it fixed within 2 weeks, but everything took 3 months. Despite that, I’m happy with my AHS experience.

I filed an electrical claim online and American Home Shield sent a contractor who was good, quick, and in and out. That was a good experience.

My dryer wasn’t drying and I called it in with American Home Shield. Their rep was very nice, professional and quick. Everything went really well. The techs pulled the dryer vent outside through my garage to see if the dryer was the issue or if it was the actual vent. As of right now, we know that the vent was compacted, so we’re cleaning the vent out and then resolving that issue before we reinstall the dryer. I am very thrilled that I have AHS as my home warranty company and would recommend them to anybody. They were very quick and on top of my issue and their guys were able to resolve our problem right away.

I'm so in love with American Home Shield. They made things so easy. We just bought a new home and had it re-keyed. At first, I didn't know AHS does that, but when I received the email with an offer, I thought, "Yes. Perfect." Submitting the claim was very easy. I did it online, then, they called and set the appointment up. Michael came out. He was absolutely amazing, very helpful and went out of his way for us. He's like family now. We had four keys for different locks to the house. Besides what AHS offered, I had him do the others at our expense. He re-keyed the entire house with one key, which is very convenient for my 88-year-old mother.

We've been with American Home Shield for almost a year now, and I typically submit claims over the phone. I feel that is easier to do. But now that I have everything set up online, I might do it that way in the future. The contractors that we've come into contact with were great. Everybody was good, professional and quick. The appliances have been perfect since the repairs. We had a water softener that was not functioning correctly, and it was very easy to submit the claim. I just called and after the request, within 48 hours, Plumbing & Heating of Willmar called me. Then they came over and fixed the issue.

Just last night, I submitted a claim with American Home Shield for the refrigerator and dishwasher. The ice maker was broken, the refrigerator was leaking water, and then the dishwasher is not working properly. Submitting the claim online was easy. Using their website was very simple. Everybody that American Home Shield sent out has been awesome. The AHS contractors will be in touch with me in 24 hours, and then usually, I coordinate with them, and they usually come out within a day or two, depending on the severity of the issue. I've never really had any problems.

I had an issue with the faucet that controls the hot water. Even when I turned it off, the water will still run. So I called the number for Home Shield and told them what was going on. It didn’t take any time to get a hold of somebody and the person was real nice. Within a few minutes, she had scheduled an appointment and also emailed me confirming the appointment. The contractor who came out was a real nice young fella and he knew his job because it didn't take him over 30 minutes. He came in and checked the situation up then he went back to the truck, getting this and that, came back in and fixed it. I appreciated the efficiency, the speed and the courtesy that American Home Shield showed me when I called. I didn’t get the runaround and they responded right away to my request.

The contractors who came for the sewer pipe claim were very thorough and professional and willing to help in any way they could, as far as the information went or things I could do to help and do things in the future. It was also easy submitting the claim which I did online. I received a notification after and then I called. They told me who the plumber was, and then I called the contractor directly.

I have used American Home Shield once when my soap dispenser in the dishwasher was not working properly. I made a phone call and a guy came out a couple of days later. He took care of it and the repair was done. He was really nice and was out within half an hour. I had a great experience with American Home Shield. Everything was good and I couldn't ask for anything better.

The pipe was clogged up in the drain in the kitchen so I submitted a claim to American Home Shield over the phone. It was easy getting the claim started and First American Plumbing came out. They were great and everything has been great since the repair.

My most recent claim was our garbage disposal. It wasn't working and was leaking. I submitted a claim on the internet to American Home Shield, and it was quick and easy. The contractor who came was good. He assessed the problem, and he thought it was one issue. He tried that issue, but it was still working and then ended up replacing the garbage disposal. It was nice that he had the equipment on his truck, and didn't have to go back setting up another time to replace. Since the repair, the unit has been working good. It's my second time requesting service, and they were both with the same plumbing company -- I would use them outside of the warranty if I had to.

I needed to have my refrigerator repaired. I filed a claim with AHS and within 24 hours, they got someone scheduled to come out. The first tech was a gentleman and he didn’t even wanna work with me. So, I called Home Shield and they sent me over another tech in a couple of days. The other tech that came in was from Appliance 911 and he was professional and courteous. Unfortunately, he couldn't work on a GE equipment software. So, he did whatever he could then Home Shield sent me a GE tech to update the software. Apparently, I had a software that GE didn’t give to a third vendor and they had to be the ones that installed it in their appliances. After three weeks, everything was well.

Our electric clothes dryer wasn't drying our clothes, and we called American Home Shield to submit a claim for it. The rep was straightforward and everything was very good. We wrote the times and the available stop, so everything went smoothly. 1st Choice came out and had to put in a part into the dryer. The new part that they put in was a heating element, and it got so hot that it burned up another part. They had to be called out again to fix that. But they got the job all done, and it was in a timely manner.

I appreciate American Home Shield. Although I have not used it that much and I was not sure if they covered the service call for the air conditioner, I knew I was gonna get a yearly service. So, I went online to file a claim and everything was good. I had an easy experience navigating through their website. Cabot Mechanical came out and they were great and were easy to work with. I have enjoyed it. They cleaned the AC out really well and it seems to be blowing better now. Everything has been good since the repair.

American Home Shield's customer service has been really good. The communication has been really good as well and the portal that they have is really helpful. I submit my claims online and the website is very easy to navigate through. Then they usually send me a text pretty fast. American Home Shield's contractors are very professional but their flexibility is not the best. If I submit the claim in the morning, I usually get a response from the contractor during the afternoon. But that is just for the consultation of setting the schedule time. I pay about $75 per call but if the claim needs urgent attention, I'd be willing to pay an additional 25 bucks to expedite it.

AHS' online process for claim submission was very easy and it took less than 24 hours for them to get a contractor out for my heater. The contractor who came was fantastic. He let me know exactly what was going on and was very quick. Since then, it has been working great.

All the outlets in the garage and outside of the house stopped working and we submitted the claim online to American Home Shield. It was really easy. An electrician from Russell Electric & Appliance was sent out and my husband interacted with him. My husband said the guy was very polite and professional, although he didn’t really have to do much. There was a breaker box that we didn’t know existed, so that was why we couldn't lift it ourselves. The job was very easy but still, the tech was very nice.

Recently I had a claim on my microwave. AHS had A-1 Appliance to fix it and they did a very good job. However, I’m not renewing my account with American Home Shield. They were a little annoying about my renewal. They were pushy and were pestering me, and I didn’t like that. Furthermore, at $1,500, it wasn’t worth it to renew. The reduced coverage wasn’t worth paying for me because I live in a condo. It doesn’t have a washer-dryer and only has air conditioning. The main costs are not that expensive, so I decided it wasn’t worth paying $500 a year for nothing.

We had a circuit board fry in our AC and so it wasn’t cooling. My wife submitted a claim to American Home Shield and the process was easy. The contractor was just there for about an hour and the quality of his work was good. The AC works now. We’ve submitted claims before and we’ve had great success with it. Of the five years that we've had AHS, the repair was usually done within a day or two. Their contractors were prompt about calling us to let us know what time they’d be out and they'd let us know what was going on. Our experience with AHS has been great so far.

My most recent claim was to fix a part in our microwave, and submitting it online at American Home Shield was fairly easy and seamless. The contractor from GE Appliances gave me a window and a certain day, and that was sufficient. He was delightful. There was a part that simply had to be replaced for the microwave to continue working, and it has improved operations tremendously.

There are two springs on my garage door and when the second one was broken, the garage door wouldn’t work. I submitted a claim online with AHS and it was very easy. I had two companies that I requested a quote from then as soon as I closed the app, one of them called me. So, that was quick. The contractor was Epic Mechanical and when I talked to him, he gave me a two-hour time window the next day, which was good with me.

I love the new online thing for appointment of American Home Shield and it made it easy for me to submit a claim to them. My recent one was to put Freon in my AC. The repairman who came was outstanding. He gave me more information than I needed to know and he made me confident that my system is gonna continue working for some years. It was the repairman’s second time to come out and he was always very friendly and down-to-earth. Since the repair, the AC is performing perfectly and my house feels great. American Home Shield always gets me back running every time I call and even in the past.

I had a service request for AHS for the refrigerator and I submitted it online. It was easy and the contractor got here really quick. They were very professional and knew right away what was wrong. I have several properties that I have had with American Home Shield, but I’ve canceled due to lots of problems, usually with the plumbing company that they have.

My garbage disposal stopped working. I phoned American Home Shield to file a claim and they sent somebody out. The guy came, broke the unit loose, and fixed the issue. Since then, the disposal has been working perfectly fine.

My garage door wasn't closing all the way. I was tired of messing with it so I wanted a professional come in and fix it. American Home Shield had a very reasonable time sending somebody out. It was like a day or two which for me was fast enough. My wife was at the house when the contractor Flash Garage Door Service came out. She said the technician was very friendly and was on there for 20 minutes. He fixed the garage door and my wife was happy with it. It's still working good. As far as fixing household items and appliances, American Home Shield seems to be adequate in everything they're offering. I'm getting the service that I thought I would be getting.

I have a Frigidaire combined range and oven, and the burners went out. It’s a gas unit, so two of the burners on the top weren’t working and then the oven wasn’t lighting either. I’ve never had a hard time with American Home Shield so having it fixed was pretty smooth. It took a day to schedule, and then the contractor came the next day. The only issue I ran into was it took multiple iterations to get it done ‘because they have to evaluate and order parts. If that was not the right part, they gotta order another part and come back. It took them three tries to get it completely fixed. But everything’s been working great after the repair.

The AC worked but I couldn’t get any air into the house. There was a sheet blocking it because it’s winterized and I didn’t know that. The company came out and removed it. But then, I called again because I needed them to come back out because the AC wasn’t really cooling the house as well as it should’ve been. Throughout the day, it would get hot and the AC wasn’t really working to its fullest. AHS re-dispatched the company back out. The company called me, talked about coming back out, but they never did. So after that first time, I asked AHS if they could do a different company and they said that the company was the one they use and only one out here that do that. I felt like the company was not very good and the second time they didn’t even come back out. AHS did great and were professional, it’s just the company out here kinda sucks. I’ve done work on the AC and it’s working better now. I don’t need anyone to come out now.

We just moved in, so we didn’t know if the AC works. I called and scheduled with AHS to have somebody look at it for a tune up and then Dawson contacted me to get it set up. The rep from Dawson Services was on time and professional. He did great and didn't take very long. So far, everything looks good now.

There was a loud noise whenever the heater would be turned on in our furnace. We submitted a claim for it online. We originally were signed up with a different group, who I was extremely disappointed with. They cancelled on us twice. I put in the claim on a Tuesday and it took them two days to even schedule a time. Then, they cancelled on us, rescheduled, like they would just come on Friday, then rescheduled for Monday due to “weather”. But then, on Monday, after I stayed home for two days to make sure that they showed up from work, they cancelled, failed to let me know that they had cancelled, and then, I had to get a second person out there. So, I was very unhappy there. Summer Breeze who came next was great. They responded right away. They called to confirm the appointment and I have no complaints with them whatsoever.

We saw some dampness in our wall and was trying to determine whether or not there was a leak and if so, where. It was easy to submit a claim to AHS. I just flipped on the site, told them what I needed, waited for them to bill me and then had Everest contact me. This is our fifth year with AHS, so I'm pretty comfortable with their website. They usually have a standard window when to expect a contractor, like within 24 hours. The young guy Everest sent was very thorough, very professional and easy to deal with. He checked for the leak. We couldn't determine where the leak was, but we'll have to wait and see. But overall, everything was good. AHS was pretty easy to deal with. The warranty is certainly not inexpensive but it has value for the services they provide. The warranty worked for us. So take a look at AHS and see if you can justify the expense, and if so, go for it.

Our AC was not blowing cold air. My husband submitted the claim to American Home Shield over the internet, and it was easy. The contractor that was sent was very professional, and he did a very good job. He changed some parts that were not working, and now the AC is working.

My experience with American Home Shield has been good. Every time I’ve had a service call, technicians have come and done what I’ve asked them to do without issues.

Our garbage disposal was leaking and I called American Home Shield. It took a day or two to get someone scheduled to service it. The tech called and we discussed how to fix it and what the options were. It all went well.

My washing machine was leaking. I called American Home Shield and told them what had happened. They told me when to expect a contractor and it was pretty fast. The next thing I know, people were calling me to come and check it out. The tech who came looked at my machine and said it was old. He lifted the machine up, tilted it back, looked at everything and I showed him where the water would be coming out. He made the assessment from that and said that the transmission was gone. The contractor and AHS also said that it wasn't worth it to be fixed and that I could get a new one. They sent me some that I could look at but then I wanted to upgrade because I wanted the new kind that didn't have the little thing in the middle. I went on and purchased the machine that I wanted and then they reimbursed me by check with $530 and some change. Overall, I was very satisfied. Having this warranty is very good. It's perfect.

The faucet connected to my house got broken so we called American Home Shield to file the claim on a Saturday. A contractor came out Sunday afternoon and when I got home, it was fixed. The faucet has been working well ever since. AHS customer service was fine and my issue with the faucet was taken care of but when I had an issue with my refrigerator before, it took them two months to do something with it. The contractor kept on coming out here to fix it and they did not do their jobs. AHS was not communicating well with the company.

I had no heat coming out from the dryer and when I submitted a claim for it with American Home Shield, they sent John Broussard Appliances out. Submitting the claim online was very easy and quick. Everything was right there in front of your face. You can see where you needed to go, and it was very simple. They gave a 24-hour time frame on when the contractor would contact me and that contractor contacted me within a few hours.

The air conditioner wasn't working right so I called American Home Shield about it and they sent out Josh. He was very good. He explained everything he was doing and what was going on with the system. He was very professional and great too. He had to run outside a few times to look at the unit. The air conditioner is running now and it is definitely cold. It just wasn’t turned on properly before.

We needed to have an electrician troubleshoot two outlets that, for some reason, were not working. It was not something that a consumer could do and I filed the claim with American Home Shield. I did it over the phone and it was much simpler than I ever imagined. Often, when you call, voice prompts don’t understand what you're saying and it gets you repeating yourself. But these voice prompts worked so well. They understood exactly and it was very smooth. American Home Shield promised a response from the contractor within 24 hours and that did happen within the timeframe. Then GJC came out within a couple of days. It was very timely and the contractor was excellent.

Bear Plumbing was a fraud and didn’t wanna do anything. Triple S came on and changed the part, no questions asked. They said it was mishandled and there was a pinhole in the arm of the faucet. Wet Feet Pool was there three times and they never resolved the pool problem until Pure Pool came in. They were very good. They said it was electrical and was the pump that needed to be fixed, and they did it.

Since January, my husband and I have been inconvenienced by AHS' contractor Jerry and Michael's. We've had issues with our two refrigerators. My husband was told not to leave work early because their guy said he was gonna be here. But he never showed up on each one. My husband couldn't do it anymore. My husband was told not to leave early anymore from work anymore. The technician showed up two hours late and my husband could've stayed at work. We tried to get a hold of him but he didn't get on his cell.

My most recent claim with American Home Shield went excellent. The heater went out on a Saturday. We noticed that it was cold and the thermostat wasn’t working, so we called American Home Shield. When I first called about it, a guy came out and he came out on Monday. I called and told him I was running a little behind and he stayed and waited for me, which was really good.

We had two issues. One was the toilet in the downstairs area of the house that was leaking, and there was a small leak under the kitchen sink. And when the contractor came out, he looked at the toilet, and assessed it and found that, apparently, whoever owned it before us had put tile down there, but they didn't do anything to raise where the seal was. So the seal was never actually touching the toilet, so that was the leak there. And he fixed that, and it's been fine.

I had a drain that wouldn’t clear if we flushed and there were a couple of slow drains as well. I called American Home Shield initially but then I filed the claim online and it went very smoothly. When I made the initial appointment, I had told the contractor that I had the faucet in the master bathroom tub that I needed to have replaced. I explained the situation that I was renovating my master shower. And when I got around to the point of replacing the faucet, it was above my paygrade. I didn’t know how to slit copper and the wall was open so everything was exposed. When the young man got there, he said it was gonna be $500 to replace that faucet. Needless to say, I declined. Since the repair, the toilet is still the same as it was. If there’s no solid in it, it flushes fine. But if there are, even just tissue, it almost overflows every time. Fortunately, I got two bathrooms. Other than that, I've had great service from American Home Shield.

(A representative from American HomeShield reach out to us and our issue has since been resolved. Going forward I would suggest improving the process and time it takes to get issues deemed urgent in nature resolved in a more timely manner. I appreciate the Home Sheild Representative that reached out to us to intervene and smooth out our unfortunate situation.)

I have been with AHS for over 10 years, but this may be my last. Service request cost have almost doubled during that time, but service has gotten worse. They want you make payment upfront, for service calls, but they do not follow up to make sure work has been completed. I just got off phone with customer service for service request that I placed on 3/16. They told me the parts were ordered on 3/30, 9 days after the tech came to the house. Parts were delivered to the tech 4/8, but as of 4/20 no one has called or attempted to make repairs. But online it showed that repair was completed. My last 3 repairs have followed this same pattern - they take payment upfront then take over 30 days to fix. I have removed all credit cards on file, so they cannot auto renew while I search for a new company. Service is poor. Do not expect any follow up from AHS, once you make your payment.

Back in January, we had an issue with the heater. I called American Home Shield and they sent out someone from Perry Mechanical. They diagnosed the part and said that the heater needed some kind of valve. AHS approved it and then the contractor put the part in and I was charged 11 pounds of Freon. That was in March. This April, we had the same problem where the heater wasn't working again. So, I called AHS and they sent out this other company, Total Air Care. They first diagnosed it as the same problem that was fixed and they wanted to charge me for more Freon which wasn’t right. The AHS lady that I spoke with told me that it wasn’t right since I already paid for that and it was under the warranty time. So, she approved after a song and a dance with a couple of people.

I heard about American Home Shield from my neighbor and we got the policy about a few months ago. It’s been great so far. I filed claims online and navigating through the website is very easy. The techs who have came out were excellent. They fixed things and everything is awesome. When our air conditioning broke down, someone came in, assessed the problem, ordered the part, came back, and repaired it. The air conditioning works perfectly now. Everything was completed in 3 days and it was quite swift had not been for the weekend in between. Keep up the great work American Home Shield.

I needed some work done so I filed a claim online. But I wasn't able to get help so I had to call American Home Shield and everything was good. Then, the contractor who came to fix the plumbing issue left a gaping hole in the ceiling in the kitchen. He was trying to look out for the leak coming from the bathroom. He didn't let us know that we needed to call him back to get this work done. We thought American Home Shield was gonna send somebody, so I was sitting with a hole in my kitchen's ceiling for a month. We even had a couple of parties during those weeks as it's a new house and everybody was looking at the ceiling hole rather than the house. That was embarrassing.

I called American Home Shield for my garage door, I entered my phone number, and it gave me an option. It was pretty organic. Then Bear Plumbing came out and they repaired whatever they repaired. Everything was fine. However, American Home Shield didn't cover my claim so I had to pay Bear Plumbing.

When I submitted claims to American Home Shield in the past, I would get an operator. Now however, I do the claim via an automated system and it just asks me what appliance has an issue. I say it and then it tells me that they have to charge me my service fee. Lately, I’ve had three different things come up in my house. One of them was a garbage disposal that wasn't working at all. Something had gotten caught in there and I thought I was gonna have to get it replaced. However, it didn't need to be replaced as the tech from ASAP Plumbing who was sent worked it and found the piece of metal that fell in there. That was a relief. I know AHS would have taken care of it if it needed to be replaced. Still, the repair was well taken care of and I haven’t had any problems with my garbage disposal at all since.

Everything with American Home Shield has been okay. I usually call in my claim. When both of my garage doors wouldn’t go down all the time, the contractor came in, did their thing and fixed it. The doors have been working good since then. I just think AHS needs to lower my yearly price. It went up a little bit. I checked around from other areas and they were a little lower, but I’ve been happy with American Home Shield. Everything is good.

American Home Shield sent out a contractor for my electrical problem. He told me what the problem was with my light and he fixed the problem in no time. He was very professional and he did well fixing the light. I haven't had any problem since he fixed it.

I submitted a claim online for my heater that wasn’t heating up and American Home Shield's online claim process was easy. The response time to get someone out was good as well since A.R.T. Heating & Air came out to fix in two days. The contractor was professional and took no more than half an hour. And, the heater has been fine since the repair.

The dishwasher didn’t turn on and it had no power. I called up American Home Shield and I asked for someone to come out and check my dishwasher. They told me it would be 24 hours for the contractor and they gave me the phone number. I called the contractor up and the guy said he could come out the next day at 11. So, we confirmed the appointment and he showed up at 11. I was very pleased with the professionalism of the repair person, and I’ve also been very pleased with American Home Shield, essentially because when I call and ask, I’m given exactly what I need to do, it gets done, and I’ve never been disappointed.

I've been with American Home Shield for 18 years and they've been fine. But there are a few things like when they suggest a company. I call them and these people don't call me back. AHS should maybe check out who they're sending prior to giving them to the customer. If you're gonna vouch for a company and ask them to come out and service you, there should be quality. I've had two or three contractors in my years with AHS and when my mentioned problem happened, I asked AHS for somebody else. I make my claims online with AHS and it's easy. All I have to know is my ZIP code and my address. Everything has been fine.

Everything has been fine with our claim with American Home Shield for the air conditioning. However, we have a problem with the refrigerator. At the beginning, the contractors were good. They were efficient and helpful. This is our lake house, so we have a problem when we could meet there. My husband made a point of meeting them there when they could go. They said they needed to order some parts and kept saying they couldn’t find the parts so, the service has not been done. They said they were working on it. We are still waiting for it and we need to go back to the drawing board. We put the claim in over a month ago, so we are not very satisfied with this one. It could be the vendor who is the problem and we need to tell AHS to find us another vendor or give us a solution. So, for a certain extent, we need to contact American Home Shield again. We are happy with AHS but for the final solution, we are not.

Our AC was freezing up on me on the outside unit. Submitting an online claim with American Home Shield for it was very streamlined and simple. Then, within a couple of days, Sevier Climate Control said they were to come out. The tech then realized that the filter in the attic was dirty and that we just needed to clean it off. So in a nutshell, he fixed it within about two minutes. And since then, everything's been working great.

Submitting a claim for the water heater was frustrating at first. American Home Shield had canceled our account at one point without our request. We’ve been members with them for about 27 years, and then all of a sudden, we had that problem. Then when they finally said that they would cover it and that we are still customers with them, we were without hot water for at least a month because during the process of the plumbing, they insisted on replacing parts when the initial plumber that they sent out said that the water heater was corroded inside and that it already exceeded its lifetime and needed to be replaced.

The AC was making a noise and I thought that the evaporator was clogged with dirt. I called in a claim with AHS and they told me right then and there who would be coming. They sent out a tech from Anthem Mechanical Palm Springs and he showed up a little early but it was okay. When he checked the evaporator, there was no problem there. Then he went out and when I turned on the air conditioner, it was working though it was chattering a little bit.

I have very positive experience with American Home Shield so far.

I called American Home Shield for a slab leak. They gave me an appointment day and everything was really good. They sent Lone Star Contracting for it and ever since the repair, things have been awesome. I'm very satisfied with my experience. They did a great job and I never doubted the warranty department to make sure that we were taken care of.

I went on the internet and made an appointment at American Home Shield for my AC, wherein the unit outside had stopped working. They told me who the tech was gonna be and that they would call me within 24 hours, and then I got a call within an hour from the tech. It turned out to be the compressor and the tech got everything taken care of right away. Now it's working great.

My electricity went out. Also, my circuit breaker turned off and I couldn't turn it on, and the power in one of my rooms did not work. I submitted a claim with AHS over the phone and dealing with their reps was really professional. I was told that they would call me within 24 hours and the contractor from RAB Electric was able to come at a very reasonable time. They asked what was going on, and I explained it to them. Then the guy looked at it, explained what happened, and then fixed it. The repair is crucial. And they did it in a very timely manner, so I was without electricity for not too long. Since then, it's not a problem anymore. I was also given suggestions on how to prevent it from happening again, so I could understand what was going on. Overall, I'm very satisfied with American Home Shield.

My experiences with American Home Shield have all been positive. I’ve been making simple phone calls and have been having someone come out. The first one was to fix the locks on my house and that was very quick. The guy came out, changed over the locks, and was done within an hour. It was the same thing with the clogged drain where the plumber came out and he was done within an hour. When my laundry wouldn’t drain itself, I tried to clear it on my own with Drano and with my own hand crank snake but it wouldn’t work. A guy from Summit Plumbing came out, and he was very good and had the necessary tools to get the job done. He also gave me some good advice on how to keep it from happening again.

I have been an AHS customer for over 6 years. This week, my hot water heater broke. It took two days to get someone out and now they say they won’t pay because “it’s old.” Also, I had to pay $75 to even get someone out to my house. Have called customer service three times and I one speaks English. I’ve waited 30 minutes each time. It’s crap. My number is ** if I can get a hold of someone.

We moved into our house in late November and the purchase came with American Home Shield. We have had several issues - plumbing, furnace etc. Issues are either not covered or workmen awful. We have been fighting a plumbing issue (sewer) since late November. Most recent plumber that was recommended by AHS said...(over the phone mind you) that our issue was in the yard and that AHS wouldn’t cover and I would have to pay an additional $400. AHS did nothing to help us and said no one else was available for my area. I had to find and pay for my OWN repair only to discover that the pipe was broken INSIDE the house and likely by one of AHS’s referred repair people. Now that I have escalated the issues with their company I can’t get anyone to return calls. DO not spend a dime on this warranty, it will cost you way more than it is worth! AVOID!!!!

After being a customer four years and only making three claims for the A/C, our water heater had a crack in the glass tank and flooded our garage. Eight days later we still don't have this issue fixed! Can't write a bad enough review for this company!!!

I've been paying for a contract for two years with American Home Shield. I called a month ago to get service done on a toilet. They took eight days to get back with me and I was told they didn't have anybody that could do the work. They suggested I hire someone and they would reimburse me for the work. I paid $191 and submitted all the paperwork via email and fax for reimbursement. Now they tell me they won't reimburse me because they didn't have anyone in the area to work that job. I have paid $1511 on a contract that I tried to use for the first time and they couldn't do the work.

We have been in our home for 3 months. Had a pool inspection done prior to the purchase of the home and everything was in working order. Suddenly pool heater began leaking and flooding backyard. We submitted a warranty claim through AHS and they offer only TWO local contractors for pool repairs. One came to our home yesterday and I was APPALLED at how unprofessional, and rude the man was. He entered our backyard with no permission, was accusatory when speaking with me, then submitted the claim and said it was a pre-existing condition which was completely false. He had zero knowledge of the installation of the heather and again, submitted false information to AHS.

The HVAC people they sent are incompetent. They misdiagnosed the issue twice and charged me $500 and that didn’t fix it. The guy replaces a reversing valve and welded the piece on top of my unit causing a burn to my outdoor unit and Home Shield is saying that they don’t get involved with that. Home Shield sent the people to my house and now that they have burned my outdoor unit and charged me $500 for a repair and that was not the problem and somehow every rep I speak with at Home Shield tells me that they can’t do anything. Home Shield is not helping me with this at all. My AC has been out for 3 weeks. No urgency at all. It is hot in my house and I have a 16 month old child and I am getting no assistance at all. This process is taking entirely too long.

I’ve had one claim with American Home Shield wherein they sent an electrician out. He was friendly and fixed everything. He went from room to room, checked on our electrical bills, and everything is working fine. I appreciate that. I've had AHS since February. One of my next-door neighbors had talked me into going with them. She had used AHS's services and said that it was good to have their program.

American Home Shield had a preventative maintenance that they were doing this year. It's $85 and they have someone come out and just check. I set my AC on 76 but when I wake up in the morning, it's on 69. So, I needed to do it. Brown Air Conditioning came out and they were fantastic. They found that the system works fine.

American Home Shield sent out JK HVAC to do a spring check-up on my HVAC system and make sure that the system was ready to go for air conditioning. That was the $75 thing on the website. JK HVAC got in touch with me right away and their technician was very polite.

My washing machine quit working. I submitted a claim online to AHS and the tech from Big Bill's Appliance Service knew exactly what the problem was. She wasn't here 15 minutes. However, the techs AHS was sending earlier on weren't very good. Also, AHS's techs for airconditioning get overbooked if something happens during the hot weather. Still, submitting claims has been pretty good lately. The techs they have been sending are more qualified. While I'm considering dropping the warranty as the monthly fee is a little over 50 bucks now, having the coverage has been helpful.

I have had American Home Shield for 10 years now and their claim process is really easy. I do it over the phone. In one claim, someone from Texas Best Heating & Air had to come out and replace the transformer. The drain pan had overflowed and shorted out the transformer in the air conditioner so he cleaned up the drain tube and got it going again. Then, One Hour Heating & Air came out and replaced the whole system for me. And that was outstanding. They were in and out in half a day, which was nice.

We had a motor that needs to be repaired and I submitted a claim with American Home Shield online. The claim process was pretty easy for us. We requested the work, then AHS sent somebody to fix the motor. It took 24 hours for someone to get scheduled to come out and the contractor took care of all the approval and paperwork. A second visit was scheduled a couple of days later as the contractor didn't have the right part the first time. Nevertheless, my experience with AHS was good and whatever they repaired is working correctly.

I have had American Home Shield for several decades now and their claims process is easy. The contractors they have provided have always been great people and know their job.

A kitchen faucet in my house stopped working and so I went online and filed a claim with American Home Shield. A contractor then contacted me right away. He came out and I had very good interactions with him. He told me what he did to make the repair and since then, the faucet has been working like it's supposed to. The experience overall was exactly what I expected it to be.

The most recent service American Home Shield provided was for the routine cleaning for the air conditioning system and the representative was really good to deal with. I texted him because I was out and about and I couldn’t call, and they responded to me the same way. Then they called me. Then we texted again and set up the appointment. They came out as they said and the AC is running better now. It’s not coming off and on as much. The technician also showed us different things and gave us some ideas on how to keep the AC going better altogether. He was very knowledgeable and polite.

My mom called me and told me that the AC wasn’t working. I put in a request with American Home Shield for the AC, then the contractor showed up around the same time I showed up at home that morning. But then the AC was working again. The contractor said that he didn't see anything wrong with the AC, it was just probably low on Freon. However, I noticed that AHS was running a special at that time, like getting our system serviced for $70. Since my system was working when the contractor came, I wished that the request call could have been transferred to a service call where I didn’t have to pay. I paid the $100 plus the $80 for the Freon to be put in. Their special thing could've saved me at least $30, but that’s not anything against them, still happy with my experience.

We had a problem with the oven on our cook stove and I used my computer to submit a claim to American Home Shield. I let people know that I needed some help and they handled it very well. The company that came out did a very good job. Since then, it has not given us any further trouble. It has been a very good experience with AHS so far. We have had two claims and they have been taken care of quickly and efficiently. We have absolutely no problems.

The air conditioner stopped working and I submitted a claim to American Home Shield over the phone. I had a fine interaction with their rep but we were without an air conditioner for two weeks. Luckily, it wasn't a super-hot time but it was dragged out. We were given a choice of waiting for two weeks and get the part replaced for free or have someone to do it immediately and pay $600. We chose to have someone do it immediately and it was still five days before they got out. We waited half that long and still had to pay the $600 but it wasn’t a big deal. It would’ve been terrible if it had been in the middle of the summer, but luckily it wasn’t. Everything was okay other than the amount of time it took. It was unnecessary to keep us waiting that long to let us know what was going on.

I filed a claim with American Home Shield and K&J Mechanical came out and did the preventive maintenance for my air conditioning stuff. I was very pleased about American Home Shield’s response time and how quickly they were able to get somebody out. Our overall experience with them has been good so far. I recommended them to my son and he took it.

Our washing machine had a sensor that was going bad. My wife filed a claim with American Home Shield. She did it online, which was quick and painless. The contractor came out and put it back up and then cleaned it. He knew what he was doing, was only in the house for 20mins and most of it was cleaning up whatever he fixed. The washing machine was working for a while but started not working again because of the same error. My wife told me she wasn't happy with the washing machine, looking at the cost of the piece of electronic that was going bad, for a $75 service fee plus what was gonna end up being a $250 to $300 part, it was better to get a new one. Overall, their coverage is adequate and I would recommend them.

Three days after I filed a claim, American Home Shield sent Certified Electrical Technologies. The claim was for my dryer and dishwasher, and the online claims process was easy. The contractors were very professional, thorough, and explained things. We are still waiting for a part so it hasn’t been resolved for one of the items, but the one that was fixed is performing well.

The ice machine in my refrigerator was not working. It was the beginning of the summer and I’ve got a couple of kids, so we had to purchase a couple of bags of ice. I submitted a claim with American Home Shield online and navigating through their website was fairly simple. AHS said they would send the contractor out and I would receive a text. I received the text within a couple of hours saying who the contractor was going to be and that the contractor was gonna contact me.

I file claims online at American Home Shield since you can’t call in and get anybody. That’ll take hours. We recently had some guys come over for the AC that was leaking and the people from A-US came out in 24 hours. They tried to blow the drain out and lower the drain hose thinking that was it. I had to call them back less than a week later because it was pouring out water. It was the pan and finally, they exchanged and turned the pan around and got a new one. So, all should be taken care of now.

I like American Home Shield. It's a really good company. I submitted a claim for the AC and a few days after, Majestic Custom Heating & Air called me to schedule. The tech answered all my questions and the repair was super-quick. I was satisfied with it. My AC has been working well.

We got an American Home Shield policy when we bought our house nine years ago, and then we’ve maintained it ever since. Their online process has gotten easier compared to what it was at one time. Now that I'm used to it, it's pretty good. But I don't know if my 80-year old parents could do it. We haven’t used AHS a whole lot, but on the times that we have, our experience has been really good other than the fact that we don’t get to choose who we would like to come. For the most part, we’ve had great people come, but we have had one or two that weren’t quite so good that they don’t even contract anymore.

American Home Shield was recommended by a family member. They’re usually good but I had a bad time a couple of months ago when I had to call for an electrical problem with my smoke detector. The company called and made an appointment. And then, at the last minute, the guy said that he had had an accident on the job. He had to go to urgent care and that he would call me when he came out. But it sounded like he was at a bar ‘cause it was a Friday and I could hear clanking, voices, and music. So I tried calling him. I didn't get any callback so I left messages.

I've never been so mad and disappointed in the company's response, customer service and problem handling! TERRIBLE!! American Home Shield charged me without my consent the annual amount instead of the monthly bill I signed up for. After multiple attempts to get this problem solved with Customer Service, I was told it's gonna take a while to receive my refund while I'm still getting charged. I was left to wait on hold for over an hour and the phone had been hung up on me!!! When I asked how long will it take to receive a refund if I completely cancel my coverage, they said it's a very long process!!

I’ve been paying AHS for 8 months and when I need a repair on refrigerator they don’t cover it.. The repair fell on their exclusions. How convenient for them.. So what the whole purpose of having home warranty if it’s not going to cover?

I had looked up some reviews online before canceling my American Home Shield plan and read that others were having issues with AHS still trying to bill after they had canceled. When I canceled my account, I was sure to write down the confirmation # from the phone rep and also logged into my online account and removed my payment method. Sure enough, a few weeks later I get a bill in the mail from AHS saying I am past due. I am now on my third call with AHS... so as others have hopefully pointed out below: Remove your payment methods as soon as you cancel your plan to avoid being charged...

AHS was good in the beginning and I found a great HVAC through the service. I have been attempting to get help. There is a company in the city with a poor reputation I asked them to change. They never did although there are local reports they can confirm. My last straw is this. I moved back to my home state and updated my information on two occasions I spoke to AHS. I put in an online request yesterday for service and followed up with a call to verify they received the information and verify they had my contact representative in the city my property is located.

Called AHS. They sent out a contractor who did not even look inside the pool heater, he said because I had an inline chlorinator it was chemical damage, (it was empty). Sent out another contractor. Said parts were missing. I hired an independent pool company. He says it was worn out, no parts are missing, and no chemical damage... AHS in my opinion just wants to fix the little things and when it comes to honor their contract for replacing they look for ways to deny...

After many years of coverage, thinking that I was covered from any major, "catastrophic" events, it finally happened. Two A/c units failed at the same time, with each one needing a new evaporator coil. After the tech diagnosed the problem, a few days later, I got a call from AHS, telling me that only the coil itself was covered, the first $10 of refrigerant, was covered. However, the remaining, $85/pound of refrigerant was not, as well as all of the other necessary parts to complete the repair.

My heater was making a loud noise. I submitted a claim to American Home Shield over the phone and I spoke with a live representative. It took them a day to send a contractor out. The contractor had to find a part and they wouldn't stop looking until they found it because they didn’t want me to be without heat until the next day. The heater has been working good since the repair.

I've had AHS for 3 yrs and I've used them 2 times and both times they came and fixed something. It failed again within 5 months. The 1st time was my kitchen faucet. They fixed a leak and it started leaking again 5 months later. The 2nd time was my ice maker on my refrigerator. They fixed it and within 4 Months it stopped working again. They have a policy that if it fails within 90 days they'll fix it for free so I have zero recourse. The last straw was when I called to get the ice maker fixed AGAIN they charged me the service fee before the service was performed. Who the heck does that? Your mechanic doesn't charge you before they fix your car! Your dentist doesn't charge you before he works on your teeth Etc. Etc. I did the math and I could've saved money just by opening a bank account for emergencies and putting in 50 Dollars per check.

GE was really good to me. They came out and let me back up really quick. I first contacted American Home Shield about my stove. They sent out another company. That company tried to fix it and less than six months later, that same item broke more of the stove. I've contacted American Home Shield, and the company came out and repaired it again. It broke again. This time, I called American Home Shield and told them I didn't want that company to come out. They sent out GE and within one time, they had the whole thing fixed without a problem. So if I'll ever contact American Home Shield again about my stove or any of my GE Appliances, I’m going to want GE to come out because they were fantastic.

We had an electrical issue with our pool. I called American Home Shield over the phone to submit a claim and the experience was great. When I made the call, the wait time was average and I had somebody on the phone within five minutes or so. AHS had the service scheduled. This was on a Friday and they had a contractor, United Electric Company, come out right away the next Monday. United Electric is a really good company. The electrician was great and the service went really well. He explained to me what the problem was and why the electricity had gone out in our pool. Then he replaced the fuse that was necessary for the problem to be fixed. He fixed the problem and the repair only took a total of an hour. Everything has been working fine since the repair.

I recently filed a claim with American Home Shield for the AC. It was making a noise. It wasn’t a bad one but it was different, so I wanted it to get checked out. I called AHS and talked to the rep. Everything was smooth and good. They sent Arctic AC to come out and do the repair. The guy was polite and he seemed to know what he's doing, it didn’t take him long to get it done. I wish all my repairs went that smooth. That gave me peace of mind that everything's working right.

The heat wasn’t coming out properly from the furnace and the girl from American Home Shield who set up the claim for me was great. I had messages from the contractor in my email. I got the number and called, and they set up the appointment for the next morning. It was wonderful. The contractor was very efficient and smart. He said he knew where he could get the part. He had three other kinds with him for three different furnace manufacturers, but he didn’t have the one I needed. He went and got it, brought it back, and put the new control panel in. It worked perfectly after that. He was very pleasant about it and it was one of the best experiences I’ve ever had with a workman like that. I’m so happy that I have AHS. They’re the best.

American Home Shield facilitated the locksmith coming out. I dialed their 800-number and they took care of everything. It was easy and that was the first time I’ve done a claim in over 10 years. The locksmith was excellent and I would use her again. She did a great job. She came in there all business and took care of our needs quickly. So, I was very pleased with her service.

The service has been 50-50. I had a secondary repair requested that was not so good. I had a leak outside my house and when the tech called me, he said he didn't know if he was certified for Indiana 'cause we're at the border. He proceeded to make an appointment, then he said he'd get back with me to make sure that he was qualified to work on those. But he ended up going here and telling my wife that he didn't cover it, and he walked away. I ended paying for that charge. Aside from that, he has poor reviews.

The internal components of the toilet base that bring the water and stuff the water in the tank were malfunctioning so we had a continuous run of one of our baths in the house. I submitted my claim online to American Home Shield and the process was easy. Their contractor, Drain Go of Alabama, came out within 48 hours and took the malfunctioning parts out of the tank and replaced those with new ones. At the same time, an aerator in one of our sinks also went bad. Everything was taken care of.

I got rid of American Home Shield. I wouldn't do it again and I wouldn't recommend them to anybody given the experience that I had. When you talk to them on the phone, they lead you to believe they are such helpful service and that they pay for any issues that come up. I ended up paying a monthly service and then they called some guy out from San Antonio for a plumbing issue I had. The guy who came to fix the dishwasher and said there was a blockage from the dishwasher to the garbage disposal and I needed a plumber. I ended up spending $500 and the only thing I got fixed was a little pinched wire in the wall. For everything that I paid for, I didn't see that the home warranty benefited me at all.

Our sink wasn't draining and was nearly overflowing so I went online and filed a claim with American Home Shield. I got something from them and I called because I was wondering why AHS was sending me an air conditioning and plumbing repair company. I was told that the company, Air Squad Heating & Air Conditioning, takes care of the problem I was having as well. Somebody confirmed that after calling the company. American Home Shield sent Air Squad out and everything was good. Since the repair of our sink, everything has been great. I recommend American Home Shield to all my clients because I've had a good experience. Even if sometimes you have to do it a few times with a couple of different companies, ultimately, it gets resolved.

Our very old water heater was leaking so we submitted a claim online to American Home Shield. Navigating their website was very easy. Thereafter, I was contacted so I knew when their contractor was coming out. The techs who came were ver knowledgeable and they knew exactly what was going on. They took care of the things to make sure that the heater was okay. Thereafter, they submitted the request to AHS to see about replacing it. They did fine and I was very happy with them. I feel very comfortable having a warranty on my property. We've owned the house 30 years and every single year, we've kept the insurance. I would recommend AHS with no problem.

I've had American Home Shield for roughly 2 years now and it's been working great. I haven’t had too much, fortunately, but the couple of things I did had worked out really nice. The technicians have been fine, they know what they’re doing, and they take care of business. I had a guy work on my dryer a month ago and it worked fine when he got there. After he left, it went to hell. When the second guy came out, it didn’t work and so he fixed it. One time, the telephone app said he’ll be there in 30 minutes, and within 2 minutes, the guy came and said, “Okay. I’m on the front.” So, the telephone app doesn’t work too well. Other than that, everything has been running smoothly since.

I requested from American Home Shield to have someone come out to check my sump pump. I had to make sure that it was working properly. It was super easy using their site. I got an email when they assigned the work to the company Altstadt. It also stated that I should hear from the provider within 24 hours. The technician was very courteous and professional. We’ve had a lot of rain lately and I know that without my sump pump working properly, I would have water in my garage area which would not be good. It definitely helps out that the sump pump is working properly now. I love that I have American Home Shield. It’s definitely working out and I’m gonna be using it again in the future. It’s a good program to have. It’s beneficial and very easy to use. I especially love the online service and I love that I can do that. I would recommend it.

We had an electrical claim with American Home Shield and that claim experience went easy. We filed the claim online and someone was scheduled to come out within two days.

I had American Home Shield before and I let it go for a while. I decided to pick it up again and I've had two claims with them on this policy. I've always had quick response and the people always come out. The jet tub on our spa wasn't working and when I submitted the claim online, the contractor came out the next day and fixed it. I was very pleased with the service and since the repair, it has been working fine.

The microwave stopped in the middle of heating something up and it was making noises. We thought it was gonna go out and it seemed like it did. We called American Home Shield and the contractor came out. He was on time, very pleasant, knowledgeable and friendly, so he was good. It turned out to be the circuit breaker and we didn’t even check that but the guy was super nice and pulled it all out, tested it and put it back in, and we were good to go. I have had no problems since then.

I've had American Home Shield for probably 25 years on four different homes. It's very easy to schedule the service for a routine check on the air conditioner or the heater. I do it online. The person who came was Luis. He was here for a fairly short period of time, maybe half an hour. He reported that the air conditioner was a fairly new unit and there were no problems with it, and everything was good.

The freezer stopped working, and so we called American Home Shield who then immediately set us up with GE. They came out, found that the part of the appliance that went out was a piece that was not replaceable. And so they had to replace the entire unit, which American Home Shield did. They set us up with the department that takes care of that. They were quick. It took about a week and a half to have everything said and done. Luckily, we have an outdoor freezer in our garage, so it wasn’t the end of the world. And they replaced the entire unit, and had it delivered and installed.

I went online and I submitted a claim with American Home Shield when we had a backup in the wastewater line. It was easy navigating through the website. Nick's Plumbing and Heating showed up early. It was a good experience. I'm satisfied with American Home Shield. I've never had problems with them, and I would recommend them.

We had some electrical problems going on in the house and when I submitted a claim to American Home Shield, the experience was smooth. I always do it online and it has been working fine. It’s easy navigating through the website. I use it and just finish it up there. I have worked with the contractor so many times and whenever I have an electrical problem, the same guy comes in. He always listens and does his best. Having the warranty is good and I have AHS in all my other properties. People should go for it.

I'm a new customer at American Home Shield and other than the $100 deductible, so far, so good. My sink was stopped up recently and Amazing Plumbing came out for it. I made the claim over the phone and everything was timely done. The tech told us what was wrong and did what he had to do, and it took less than 30 minutes to an hour.

Me and my husband submitted a request on March the 31st for our kitchen sink to be fixed, it is now April the 17th and we have been through the wringer. They took our service fee without permission, given we are supposed to pay the vendor directly. We've been on hold for hours at a time, people promising callbacks and not getting them. I was on hold for over an hour and they hung up and never called back. Supervisors promising refunds.

I reported a hot water heater leaking. AHS dispatched a plumbing company that reported I needed a replacement water heater. The plumbing company tried to rip me off by charging an additional $850 in uncovered modifications. AHS informs me that the plumber word is final and if I don't agree, I can get my own plumber, and they will only pay $242.50 for installation. I have been without hot water for six weeks and the plumber will not return my calls to explain the modifications. I am filing a class action lawsuit against AHS. This is totally unacceptable for so many consumers who have invested with this company.

In August of 2018 our AC unit was not cooling properly so we called in a claim with American Home Shield. A vendor was dispatched and they replaced both evaporator coils on both of our units. 5 months later, we noticed water leaking from the ceiling above our attic and noted that the AC unit had been leaking water all over the attic and it had finally begun leaking through the ceiling.

We got a AHS home warranty when we bought our house over the summer and they specifically told us it covered the hot tub. The tub has since got a leak and when I called to file a claim I was informed they only cover Whirlpool... Since ours is a different brand they do not cover it. Additionally, when I called the automated system you are directed to was going to collect the $75 service charge right-of-the-bat without stating only certain tubs were covered. All the system asked was is it a hot tub, not if it is Whirlpool. Before you give them money make sure to talk to a representative to ensure your product is covered.

I called with a leaking valve on April 6th. Someone finally came out on the 10th and spent less than 5 minutes, just changed the packing and said it was fixed. Turned the valve on again on the 14th and it was worse then before the service guy worked on it. I called the service company that day and left a message about coming back to fix it. Didn’t get a call back at all so I called again on the 16th and spoke to someone that said she would look for the paperwork for the job and call me right back. That didn’t happen!

You honored the commitment to follow up with me until the issue was resolved.

I got tired on working on the stuff and I'm getting too old that I got American Home Shield. I'm going on a year now with them. The last claim with them was a very good experience. I called in the fan on my heat pump and West End Mechanical was sent out. They were good. I called them about 7 o’clock in the morning and the contractor was over here by 10 o’clock and got the job done in that morning.

My ice machine wasn't producing ice. American Home Shield sent out Hurley’s Appliance and Repair. The tech was very personable. He opened the unit up and he knew almost immediately that the engine was bad so he had to ordered a new one. He did a good job and now, the ice machine is working well. American Home Shield made my experience easy.

I recently had a problem with our oven and I made a claim for it online which was very easy. The tech sent by American Home Shield came out almost right away, within a couple days. He looked at the oven and knew what was wrong right away. Typically, that means they have to order a part, so he did that and then he left. We waited for the part to show up and when it did, we called them and he came back out and put it in.

We had a problem with our washer recently where the transmission was going out on it, and it was making all kinds of noise. I made the claim at American Home Shield online and it didn’t take long to have the contractors scheduled, and they were out within 72 hours. They couldn't fix it because of the age of the washer and the parts weren’t available, so they went ahead and did a full replacement on it. The turnaround time was very reasonable for the replacement, and the product that they offered as a replacement was equivalent or better than what I had, so I was happy with that. I used the purchasing service to buy a dryer to match the new washer, and the price was actually significantly better than anything I could find locally. It worked out real well.

Our kitchen counter sink was sopped up. AHS sent a guy and he said it clogged up downline and they couldn't fix it. They would have to tear the foundation up and he wanted $7,000. AHS said I could get a second opinion, which I did, and the guy came out and unclogged it. He charged $75 instead of $7,800. I usually call American Home Shield to report issues and they call and tell me that they have somebody coming out. And they call and say, "Give us a time," and they come out and fix it. AHS is great to deal with, except when they don't pay what I wanted done, which is very seldom.

D&D Plumbing Home Services came out for my garbage disposal for the sink. I submitted the claim for repair through American Home Shield's website. They said that I'd get a call within 24 hours. And they did call. Then I scheduled an appointment for D&D to come out. They were good, very on-time and efficient. The garbage disposal is a necessary thing in our home, and it has been performing perfectly since the repair. It was a great experience.

I filed a claim with AHS online when the drain was clogged in the bathroom and the contractor that came out was very good. The contractor took care of the issue the day he came.

Making the claim for my furnace was fine and seamless. I did it on the phone this time because it said I had a balance. And then when I called, they said there was no balance. Online, it wouldn’t let me do it. But then when I called in, they fixed it and got me all set up, and everything was ready to go. The contractor was polite. He told me what the problem was and what he was gonna do and how. So, he got my heat running, but he needed a part. So, he said he would be back when the part comes. And about a week later, he called me and said he got the part. He came, put it in, and he was done. The claim was completed in about two weeks. I’m going on my third year now with American Home Shield and it was a good experience with them. If it wasn’t, I wouldn’t keep them.

American Home Shield is pretty good about what they claim they’re gonna do. It takes about 24 hours for them to send somebody though. Recently, I had a clogged pipe but I selected the wrong thing. So, the tech came out and looked at it, but then he called his boss and said to call somebody else, so I did. I called a plumber and they came out and took care of it that day. He was nice and professional.

The microwave stopped working, and we filed a complaint about that with AHS over the phone. The process was pretty simple. Sears came out to take a look at it within a couple of days. But it took a total of four weeks to fix the issue. I’m not complaining because it really makes no difference to me whether they fix it or replace it as long as I have a working microwave at the end. But I don’t know how they can afford to pay more than the cost of the microwave to repair it. It just made no sense. But my microwave is perfect now.

I recently made a claim at American Home Shield for a sink clog and a leak in the garbage disposal. The schedule was a couple of hours but the contractors did it much faster than that. One was the doer and one was the gofer, and they both did their jobs.

We have a two-story home and two AC’s. A couple of weeks ago, I had to file a claim with American Home Shield because the AC upstairs wasn’t cooling very well. I called AHS and within a couple of days, a gentleman came out and diagnosed that it was actually a wire that was cut or detached in the attic. He was able to do the repair and was very professional, quick, and great to deal with. I asked to check if we needed any of the Freon, any coolant to top off both. He even checked that and he said, “No, you’re good.” All my experiences with AHS have been favorable. When they send someone out, the response time is good and the job gets done. Sometimes, things get a little more complicated that they thought they fixed it and then something else happens, or they didn’t maybe diagnose it correctly, but that happens rarely.

Our dishwasher wasn't cleaning anything and the contractor was sent out. They cleaned out a few parts, and showed us where some things were clogged up, and that was causing it to not clean the dishes very well. And overall, it was a really good experience. Within two to three days of submitting the request, they were out there and got it working that day for us. The quality of work done was good. Nothing really had to be replaced. My wife who was there said that the guy was showing her things that she could do to help prevent that from happening in the future.

Everything with my American Home Shield experience was positive, especially with Wiltshire who recently came out for an electrical issue that we had. The only negative was American Home Shield’s email had the wrong phone number for the electric, and I had the same service six months ago, and they had the same wrong phone number. And each time, I've called to correct it, but I don't know that it's been corrected. When I called American Home Shield, they all have the right number on their record, but their email that is generated has the wrong number. Other than that, when I spoke with their representatives over the phone, everything went really smoothly. American Home Shield has been very good. They’ve been very quick to respond.

A guy from BCI Repair came out for my dryer that has stopped working. The heater wouldn’t heat up so the guy replaced the cord which was messed up. He was really friendly. He cleaned up after he finished working by himself, and he was a really nice guy. I submitted the claim with American Home Shield over the phone and it was easy. It was also my first time filing a claim and everything happened in a good time manner. I had a good experience.

American Home Shield sent out an air conditioning guy about three months ago. When the AC would kick in, the lights would blink. The guy checked the air conditioning unit and he claimed it was good on Freon. And then the other guy just came. He said the clutch is bad so he changed it. He told me that the bearings in the blades in the fan did not go well and that the unit was low on Freon. He said the bearings getting bad made the unit kick in harder to pull more juice. He fixed the bearings and put Freon in it. I don’t see the lights blinking anymore. So, the first guy really didn’t do his job like he was supposed to, but he got paid.

American Home Shield offered to have my air conditioner serviced for $75. Air Conditioning of Texas could come and inspect everything to make sure everything was okay, and they came out and did that. Everything came out fine. So far AHS has been good.

My dryer wasn't drying, so I submitted a claim with American Home Shield online. Navigating through their website was okay, but sometimes you can't put in exactly what you need to. AHS assigned the contractor, Appliance Parts & Service, to do the repair. They said I would get a call from the contractor within 24 hours, but the contractor actually called the same day. It was fine dealing with the technician when he arrived. It was not good not having a dryer, but it was fine after it was repaired and it is still operating okay. Although I don't like that AHS' service fee keeps going up, I like the service.

My water heater wasn’t heating up. I called the 1800 number of AHS so Kintex came out, and all they had to do was adjust the temperature inside the panel, which was great and easy. I was surprised by the response time. It was good. The contractor even apologized that I had to pay a service fee because all he did was adjust the temperature. He was really a nice guy. It was worth every penny we spent to get the heater fixed.

I have been with American Home Shield for 18 years. I had to have a faucet replaced in my kitchen and my claim experience went very well. The first person that they sent out came out with this elaborate story about what all he had to do in order to fix the faucet, which turned out to be not true. I called American Home Shield and explained to them what the provider said. And I was trying to find out if they could send somebody else out to get a second opinion. The first contractor was talking about how he was gonna have to go down to the crawlspace, and we don't have a basement. And he was gonna have to tear off parts in order to get the faucet fixed. It was a situation where the hot water was not coming out of the hot water side, but the cold water was working.

I’ve had American Home Shield for a couple of years now and I recommend them to my friends. I went online and submitted a claim regarding my garage door, and I got a response within 24 hours. They immediately let me know who would be contacting me. And the guy responded back from them quickly, and they were out within a day or two. Unfortunately, he didn't have the part with him, but it didn't take weeks for the part to come back 'cause usually, I'm waiting weeks for people to come out and weeks for people to come back. But in a few days, it was fixed. For the microwave, it was a quick fix 'cause the contractor had the part, so that was fixed in the same day that he came, which was very great and unusual.

I’m happy with the dryer claim but I’m very dissatisfied on the air conditioner. I submitted a claim for the dryer about a month ago and someone got scheduled out for that pretty quickly. He tried to fix it and changed out the relays but that didn’t work so he had to come back out. He tried to fix it again but then he found out that that whole dryer was just all fried already. American Home Shield has sent us an email so we can go and get a new dryer. But they also have an open claim for my air conditioning unit and it’s still broken. It’s been well over a year and a half already, and they're still messing around with this AC unit. They've sent someone out about five times and first, the holdup was the parts. Those took well over six months to get. Now, they've put in the new parts but it’s still not working. So I gotta call American Home Shield back and put another claim in with them. Hopefully, it doesn’t take that long.

Brothers Appliance came out for a pool plumbing issue. I called them and I was trying to ask questions because I have filed a claim for this about five months ago, and it was not fixed. So, I had to refile it and it was past the 30 or 60-day thing. So, I had to do over again the claim and I have to do it online. The contractors were supposed to come within 24 business hours but it ended up being three days. I filed it on a Sunday and they came on Wednesday. The contractor was the same guy that came before and he was saying he didn't remember coming to our house. He texted me and told me that the plumbing issue was from a freeze on my pipe and they didn’t repair that. I asked him a question and he didn’t respond. He said that that was not part of my warranty.

I paid $125 for a appliance repair on 4 appliances that are in very good condition but needed some repairs. Every appliance was denied by American Home Shield from being repaired. The rude & very unfriendly appliance guy spent 5 mins looking at the appliances and left. I would not waste your time with AHS as they just take your money and then deny the repairs.

Last year I had my furnace going off in middle of snow storm. They sent a technician in few days. Due to delay they refunded the fee even. This year I had a water leakage issue. They send a technician who advised me to pay him for sump pump setup, since I didn’t had one, although it’s covered. I did pay him, but AHS also charged 100$ over and above that. Ended up paying 530$ for the plumber and 100$ for AHS. Premium also increased this year. Need to do some research on a better one.

I called on 4/3/19 at 12:28 pm. Spoke to Alicia to cancel my policy that was not in effect until 4/15/19. She said she cancelled my policy and my bank draft information. Today I find out they have debited my bank account and the refund of $47.91 will take 14-21 days to be processed. This sort of inefficiency is unacceptable. The supervisor I spoke to today Lyn said there was no way to refund the money any sooner. I am very disappointed in American Home Shield. Your customer service is terrible!

I thought this product was too good to be true. My sister had it for years and keep telling us to buy the home shield warranty. I have had to use it twice this past year. Claims are literally a few clicks away. Log on to their site, file the claim, pay your deductible and within minutes I received a text from American Home Shield telling me the name of the company that would be contacting me within the next 24 hours. Great experience both times. I recommend them on a regular basis.

I live in Wisconsin so you know the winters are long and cold. My furnace went out the first week of March. I called American Home Shield and it took four days to get any response from them. I was on hold for over 30 minutes each time I called. When I finally got through they told me I needed to find my own contractor to fix my gas furnace. So I followed all the instructions and got the work done by a contractor in my hometown and sent the bill for $529 to American Home Shield and they would not reimburse me for the service work. They also charged me $200 for a service call when they never send a service technician to check my furnace. My advice is to not waste your time with this company and just save your money in a savings account to pay for any service calls you may have.

This is by FAR the worse home Warranty company there is. It took the entire summer and more for them to accept our claim. We were calling weekly to check on how things were going and every time we called a different person answered the phone and did not have a clue what was going on so I found myself repeating the same story again and again and again. Every time they said they would call, they did not. Every time they said they were sending somebody, they did not and every time they said a check was on the way, it was not true. It took the entire 3 months of lies and excuses for them to send a check of just $130 which was not even enough to cover what we paid to get AC working again. We are with CHOICE HOME warranty now and one of the best things is that we have our own personal representative so every time we call we speak to the same person. I hope this review is helpful for other people.

It's easy to file claims with American Home Shield. They're just one call away. Active Appliance was even able to come out on the same day they made the appointment with us. There was some squeaky noise from the dryer and they had to replace the part. They fixed it and the work was done very well. The technician was very professional too. American Home Shield did a pretty good job of what they are doing.

American Home Shield had absolutely great response time sending out a contractor for my claim. The rep was prompt and I appreciated that they continuously gave me a call to give me an ETA of the technician. I was pleased with Amtec Services that they sent out to remedy my problem with my oven. The technician was very professional. Everything has been working perfectly since the repair.

My recent claim experience with American Home Shield was good. My drainage had a back-up so I went online and filed a claim for the issue. It was very easy to get the claim online and I got a call within a day. I had to schedule them to come out. They could fix the issue but they were much more expensive than somebody else. So, I got someone else to take care of it and I paid out-of-pocket. In spite of that, the contractors that were sent were respectful and courteous.

When submitting claims with American Home Shield, you no longer talk to a person. It's computerized, but I would prefer to talk to a human being. I can barely turn a computer on, and now I got to talk through that all the time. You can't give them specifics there. You just tell them what it is, and they make a determination on who they're gonna send out. If I knew what the problem was and I said something, maybe they wouldn’t have to send out a technician, but they don’t give you that option. Nonetheless, there's a tech through Accent who I have become good buddies with. Even when I don’t use American Home Shield, he comes out and does my tune-up every year.

My recent claim with American Home Shield went great. The tech who came was very nice and polite and he knew what he was talking about. He checked everything like if all the switch locks could be converted. A couple of them couldn't be converted and he gave us good advice for them. They also made backup keys and they all worked fine.

The woman from American Home Shield was very good in helping me with the claim when my oven wasn't working properly. I don't like filing claims over the internet. I do it over the phone so I can get a better understanding. I would rather talk to somebody and make sure that I got it done and that they understood what the claim was about.

In the past 10 years, I've submitted claims to American Home Shield in several different ways. Most recently, when my refrigerator wasn't working, I did it online. We've had one bad experience but the claims process most recently was smooth. Also, the contractors they typically sent out are excellent.