American Home Shield Reviews

We purchased a policy from this company early this year. We had a refrigerator problem May 20. Now July 29 still no refrigerator. Part was not available so they were to replace the refrigerator. Over 30 hours of documented phone time with this company you are spun off to a entering service in the Philippines that all they say is, "I’m sorry. I’m sorry. We understand. We understand," and do nothing to resolve your issues. They will switch you to the appliance department which never answers the phone. You can be on hold up to five hours and still no answer. Company is totally a joke. Buyers beware. Don’t believe me look them up on Facebook and look at all the unhappy customers there. Basically they take your money and run. Scam.

In the heat of the summer we waited over a week to get a repair estimator. Then over a week to get approval for the part. We are still waiting from AHS to determine if they will actually cover the part needed. Not sure how long they will take to order or if they will. Several calls unanswered in their one hour + phone rotary, but nice music. Cannot email or contact anyone in the "contact" section online. Communication is poor. Cannot find a complaint procedure. Did receive an unidentified call from a Real Estate company leaving a message as AHS rep. Could not contact him. Very frustrating.

I've had three claims so far with American Home Shield. I had a wonderful leaking dishwasher, which wasn't caught by the inspection. The contractors that came were really great. They set up an appointment quickly, arrived quickly and figured out the problem. When they installed the dishwasher, they didn't screw it all the way, and the dishwasher will actually start even if the door was not closed. But he fixed it for me, my dishwasher isn't leaking anymore, so I just love that.

DrainGo replaced my water heater that was leaking. They did a very professional job. They came in one day, assessed it, and got approval, and then installed it the next day, which was wonderful. It's been running great. Submitting the claim with AHS was pretty easy. But on couple occasions, it took a long time for them to respond or to approve the work that needed to get done. When I lost my main water line coming in two days before Thanksgiving, it took almost two weeks for them to respond. So a faster approval process would be great. But overall, I'm very happy with them.

I had a leak from the dishwasher under one of my cupboards. The technician came out and took care of the problem. It was great. I was pleased with them and I’m very happy. It's been years that I’ve had American Home Shield and there is no difficulty at all with the claims process. I call, someone answers the phone and I give them my problem. Within a few hours, someone calls me to set up an appointment. I've never had a bad experience.

I put in a claim with Home Shield because my AC stopped running. I called and everything was good. But I called back because I did not get the contact information of the service provider. It was really hot that day so I wanted to make sure to get ahold of the provider to see when they were coming out. But I checked my email after speaking to their rep and I saw that the initial CSR did send me an email with the information. Also, the provider was dispatched pretty fast. Air Pro came in the next day, really early in the morning, and the tech knew exactly what the issue was as soon as he looked into the unit. Also, he uncovered something else that was wrong. I haven't had any issues since he came out. I've always had a great experience with Home Shield. Any time I call, I always get ahold of somebody real quick and they usually provide all of the information that I need. I am very satisfied with the service.

We watched the commercial of AHS and it seemed like it fits us. However, it takes a little time to get in contact with AHS, maybe because of the COVID-19. But once we get in contact with them, it takes no time at all for them to send us some help. We’re very satisfied with them. Our recent claim experience with them went excellent. The O-ring in the bottom of the toilet had a dent in it and the water was escaping to the bottom of the bowl. The guy who came out was professional. He did what he had to do and he left. He was PPE-ready and everything went nice.

We had concerns about having breakdowns of our systems and not being able to afford the repair when it happened so we signed up with American Home Shield in 2005. I sent maintenance requests when we had water that was dripping down into our air conditioning unit and heater unit. It was running down through my filter and throughout the bottom of the air conditioner. I went online and contacted American Home Shield when I made the request. I've used their website several times and it's pretty self-explanatory and pretty easy to use.

The dishwasher wasn't getting anything clean. I initially contacted American Home Shield on the 17th of July and they came on the 30th. I was told that the reason that they took such a long time getting back to me and getting out to fix me was because of the COVID business. Other than that, initiating the claim seems to be pretty straightforward and easy. The technician stated that the dishwasher was clogged up with hard water deposits and gave me a remedy, which seemed to be working. Also, the ice maker was leaking and freezing big globs and he needed to order a part for it. I haven't heard back from them and I'm still waiting for the part to be installed.

I have friends that have American Home Shield and being by myself with the house, I thought it'd be a good idea to have a little bit of extra coverage. One time, I did a service request online and the website was easy. I got an almost immediate notification that I would receive more contact from them within 24 hours and it was exactly as it was supposed to be. Air Boss Mechanical came out twice for my air conditioner that wasn't cooling and they've gone over and above both times they've been out to my house. The same guy was sent out twice for the same issue and the last time he came out, he checked everything and said there was nothing he could do. He did a few little tweaks, but he told me that he would contact American Home Shield and let them know that it was an electrical problem.

The first technician who came out for the AC was in a hurry and didn't want to go up to check. He was just checking outside. I knew that there was a problem with the AC but he just said that everything including the pressure was fine because there was cooling during that moment. So the problem wasn't fixed on the first visit. The AC had been freezing since the first call I made. Normally, when your AC freezes, you're able to defrost it and it buys you a little bit of time. But the AC kept doing that for the whole month. I had called because that weekend, it concerned me that it had been doing that quite often. I was told that I had a warranty with them and they would come back out.

The AC fan stopped spinning on the outside, so it wasn't blowing any cold air. The guy didn't fix it the same day because it just kept happening two more times after that. I thought it was fixed but the same thing happened again the next day after he replaced something. He came back and had to order a part. Unfortunately, the same thing is happening still. I need to make another claim. But I was surprised to get my deductible back so that's good with me.

Our AC wasn't cooling. The system was running, and if the temperatures were low, the AC would work and it would cool the house. If the temperatures got high, it would not cool. I did a claim to American Home Shield, and a technician came out in about four to five days. It was during a time when it was extremely hot. So, they probably were busy.

Two years ago, I had American Home Shield for almost a year. I put my house in the market last year and I didn't want to have that insurance. But I wasn't able to sell it so I joined American Home Shield again in January of this year. But I'm very dissatisfied. Every time I call them for information on my claim, I had to wait 90 minutes to 2 hours on the phone. But when they want you to enroll with them, they are on the phone instantly.

The person that American Home Shield sent out was good and polite. He fixed the issue right away. The AC was dripping water and the technician said that it might have frozen. He wasn't quite sure, but he cleaned out the lines and it seems to be working. He did it all at the same time.

Caltech Appliances came out for two appliances. They were professional and explained everything to me that was going on with the appliance and it was a good experience both times. They always wore masks. I had a lot of trouble with my second claim, the ice maker. I submitted it, they came out, no problems, and they did some repairs and still, it wasn't working so I resubmitted it, they came back out, and then once they said they couldn't fix it, AHS assigned it to somebody else, and then I had nothing but problems from then on. I probably spent over 10 hours on the phone on hold trying to get through. They'll send in somebody else out this week.

The contractor came out within a couple of days once I filed the claim and they did a great job. They fixed our dryer and now it's working fine. So far, everything's been great with American Home Shield. Every time we've had a claim or a problem with a home appliance, they've always handled it. We haven't had any problems that haven't been addressed, so it's been great. We bought the house five years ago and we don't know how old are the appliances that are already here. American Home Shield helped us in having good working appliances.

My Realtor had recommended AHS. I like it. You just submit a claim and the work is done in a timely manner. Our recent claim with AHS went pretty well. I had some issues with some clogging in the sinks and the contractors came out and have it fixed pretty quickly. This is my second claim with AHS. My first claim with them was for some AC work. The contractors came out the next day and they did a temporary fix for something while I had to get a part ordered. Then the part was ordered the day after, and the whole thing was fixed within two days. The contractors were good too.

The guy from Prime Plumbing Services tightened the bolts on the toilet and it broke, and so he replaced it, which is awesome. It only cost me the $75. So it was a good experience with them. It was super easy to book people through American Home Shield. I've had a couple of other things, and half the time, they come out and you're charged the $75, and then they can't do anything. My icemaker wasn't working, so I had an ice guy come out and paid $75 for him to say, "Well, there's not a water line to the refrigerator." Even though we did like a FaceTime and I showed them the refrigerator and they never once said, "Oh, check the back of the refrigerator, see if there's a water line."

I just had a couple of problems. One of them was fixed, and the other one wasn't. I wasn't very happy on the second one because the reason the technician gave me did not make any sense. I had a ceiling fan that wasn't working. He said he couldn't fix it because it was missing an additional remote control. I said, "No. I only had that control. I only had one control when I bought it.” It was his word against mine. I had to pay the $100, and he didn't fix anything. I'm not too happy about that. The technicians need to be more knowledgeable about fixing the problems. I understand that when I bought the warranty, Home Shield claimed if something can't be fixed, they can replace the item. This guy did not offer to do that. In addition, it's a long wait for Home Shield to pick up the phone. That's another improvement needed right there.

I had a garbage disposal that quit working and I submitted the claim online to American Home Shield. I’ve used the website for years and it’s okay. They said that within 24 hours I would be contacted by the contractor. Everything was great and I had no problems.

We've had claims for the plumbing and then, for the AC. Mel’s Preventative Maintenance came out for the AC and everything got handled pretty much right away.

I had a couple of outlets and a fan on my patio that were not working. My wife submitted a claim to American Home Shield and they sent South Plains Solar LLC to handle it. They provided really good service. However, my wife was told that there would not be anything taken out of our account until we were contacted by South Plains. That didn't happen and the $75 was taken out without us ever being contacted. I received an email telling me about South Plains Solar and giving me their number. I called them and everything went smooth as silk. They did a wonderful job. Now I am able to use my electric Traeger grill. During the heat, we can have the fan in the patio on and that makes everything enjoyable.

I had an AC issue and it was easy making a service request with American Home Shield. Lee’s Heating and Air, the contractor, handled the problem great. Whatever was wrong was causing the AC to leak the Freon which would not allow the unit to cool completely. They had to order the parts. They got it quickly and installed the part. We've had no issue since. Here in Paducah, we've always used Lee’s Heating and Air. They’ve always done well. They worked with me and got in contact with me well.

My air conditioner wasn't working and I called American Home Shield. I was told that their contractor Automatic Comfort Systems was being contacted. That's the company I use all the time whenever I have a problem with my AC. They contacted me and since their tech came out, the AC has been alright. Automatic Comfort has always been good.

Everything with Kingwood Air Solutions went very well. This is not the first time they've serviced my air conditioning unit. They always show up very promptly and they do an excellent service. They explain exactly what was wrong and what they did. They're very professional. They're all wearing masks and they continue to wear masks. They try not to shake hands with you unless you force them to.

With Home Shield, I like the convenience that everything is covered. I don't have to worry about it. We called previously with Home Shield for our air conditioner that was leaking and they sent someone. The first company told us that all we needed was to change the filter and it would go away. It did. Eventually, we changed the filter. It went away for about a week, and then started leaking again. We’ve been using the AC almost every day for about four weeks. We called again and this Gibson Air tech that came out did a lot more work and investigating what happened. He fixed it and did it within 45 minutes. It wasn't the filter. There was a clog somewhere. So far, so good. We have no leaks.

There was an issue with our top stove and Home Shield set up an appointment with Sharper Service Solutions. The first time they came out was to evaluate our top stove. The tech made a determination that a couple of parts were needed for the burner because one of the electric burners wasn't working. He ordered the parts and they came out again. As soon as they were here, he replaced the part, lickety-split, and it's all good. The only drawback is that I had mentioned when I submitted the claim that one of the burners wasn't working and I put on the model number so they might have had the part as opposed to waiting. It was a week later that we were able to get it fixed. Other than that, Home Shield produced what they are advertising.

Central Ohio came out twice but everything was taken care of. They did an excellent job. They were very professional and timely. They seemed like good people. There has been no issues since. When I called in my claim, Central Ohio came out within days. It was a quick turnaround. With American Home Shield, I like the security and convenience of knowing that we're gonna have somebody come out that's professional and take care of the job and not try to screw me over as a consumer. I was very satisfied with them. I tried to talk my neighbors into looking into getting the same kind of thing going with them and discuss it with them.

Water was leaking from the garbage disposal into the cabinet below so we needed to replace the cabinet and replace the garbage disposal. The faucet was also leaking. J&L Plumbing came out quickly. They did a good installation job, they cleaned up after themselves, they were polite, and they wore masks. Now I'm still waiting for compensation for the faucet. I wanted the exact same faucet that I had before and I wasn't sure that the plumber would have that so I bought it myself and I talked to somebody at American Home Shield, who said they would credit me back something for what I had spent on the faucet.

I submitted a claim online to AHS and the website was user-friendly. I got an email afterward that I submitted it and someone would be calling me shortly and they gave me the name of the company. So, as far as that process, that process was fine, and I did get the initial phone call. I had two different companies come out for that claim. I had Budget Heating and Air first, and then I had State afterward. But neither of them resolved the problem.

I've had American Home Shield for years. Submitting claims has been easy, but I had one incident with American Home Shield where I called one day for a service request. The young lady that was on the phone when I put in my service request asked me if I wanted to use the card on file. I said no since that was my debit card and it was my payday that day. I didn't want them to use that card and I gave her my Mastercard number to use instead. Evidently, she didn't put it through my bank. She went and used the card that was on file and Bank of America is such an awful place. They put it directly through my account because there wasn’t enough money in there to cover the $75 charge.

Blue Water Plumbing communicated well and they were so quick. Everything was good. They called the very day which doesn't always happen. It was beautiful. Once they got the scope of the problem, they immediately communicated with me exactly what they were gonna do, that they're gonna get back in touch with American Home Shield, and that they would order a new one. They stayed in touch with me the whole way. They told me it had been ordered, showed me which one, sent me a picture and then they got back in touch with me to tell me when it was in. They then came right out and installed it. It was one guy and he had to go to the kitchen to work, but he had on a mask due to the COVID. He did everything he could do.

The microwave which is built in with the oven, wasn’t working. Then the agitator of the washing machine wasn’t turning and it wasn't washing. I submitted a claim with AHS and the first guy that came out said that he had fixed them both. But the microwave wasn't working and when I went to wash, the washing machine was doing the same thing it had been doing. So, I called AHS back and they sent somebody else out. This time, the tech fixed the problem with the microwave. Then he had to order some parts, so we had to wait on the parts to get there. It was a long thing. Then one guy came with half the parts, so then he had to go back and somebody else had to come the next day to fix the washer. But the guy who came and actually fixed the problems was very professional.

The Lindsay Company came and did their job. They were punctual and professional. They wore their mask and stayed away. They checked my gas pipes and stuff in the house. Home Shield didn’t cover it. But so far, I’ve been pretty happy with them. They got somebody out here promptly. Also, I’ve been satisfied with the people that they have sent out.

I had a leak through the plaster in my basement's ceiling which damaged it. Lockhart Plumbing & Remodeling was sent by Home Shield to handle the issue. The techs came and they had gloves and masks on. They had to cut out the opening to find the leak and then replace all of the things that were leaking. They found that there was a connection pipe that had a crack in it. It took them a couple of hours to fix things. I've gotten good service so far with AHS. They’re quick to respond.

The turnaround time for my AC claim with Home Shield was real fast. I called in and the rep I spoke with was nice. Then, AC Wizard came out. The tech checked everything and he explained to me that everything was working fine. He checked up in the attic and he checked the furnace. He couldn't figure out where I was smelling a fume and he said it might have been something outside that was coming in. Other than that, everything went fine. He had his mask, he put his slippers on his shoe, and he had gloves.

We thought we had a water leak. Home Shield sent Morton and Brown Plumbing out and the tech took a look around and crawled up underneath our house and serviced our AC unit. That was causing the problem. They did a really good job. I had to bring the AC back out to get them to fix it, then they charged us. But other than that, it was all right. Home Shield should not keep charging for the same problem. The people they sent out can figure it out to begin with. I tried getting through to customer service and I would start out with a half-hour, then it would be an hour and a half wait.

The tech from Express Comfort came out and went straight to our AC. He went in there like it was a toy and came back out and told me to change my filter. He showed me how to change the filter and he was gone. It seemed like it had been faster than I thought it would. I've always had a home warranty and I will never go without one. I’m a Realtor by trade and I tell everybody, “Get you a home warranty.” With American Home Shield, I just make a phone call, pay my $75, and the contractors come out. Any company that came out has been more than gracious. They always do a little extra to help me understand what I need to understand.

The situation has been rectified and has been totally corrected.

I've been with Home Shield for years and years and I like the convenience of having them. So far, their contractors have been good. Recently, I had Sirius Plumbing and Air and they were great.

When I called American Home Shield, I got a quick response from them. They took my information and then they gave me the plumber’s name. They said that they would send me an email for the other one, which was McCain. Everything went great. The process went wonderful. I loved doing the pay ahead of time through the credit card. I didn't have to worry about exchange. I love American Home Shield. They've been wonderful.

The AC was low cooling. I called AHS and it was super fast because the problem got fixed the same day. The guy got here, get up on the roof, and he put cooler in it. He was a great guy. He had great personality and he was so helpful. Everything is working perfect.

It was leaking inside the refrigerator but I wiped it out and by the time the technician from BRM Services got here, he couldn't see anything. So, he just told me that if I had a problem in the next two months, he’ll come out and take care of it. There wasn't anything he could do because he couldn't trace anything down. So, it's partially my fault. I had another claim with American Home Shield and the contractor came out and took care of it.

I was having an issue with the ice maker. It wasn't making ice. I called AHS and made arrangements for the contractor to come. We got it done in a couple of days. The contractor was nice and everything's working fine since he came out.

There was water leaking from the air conditioning. I did a claim online and the AHS site was fine. It was user-friendly and easy enough to do. I called them the next morning because they sent a text telling me who the service company was gonna be. I was really pleased because the service company came quickly. The issue happened on a Sunday evening and the guy was here early morning on Monday or Tuesday. But the gentleman showed up with no credentials. When I answered the door, I was like, "Okay. I don't see your badge." He was not wearing anything to say if he was with a company. He said all he had was his my truck and it had the name of the company there.

The washing machine was effectively dead and it started the night that we took possession of the house after we signed the mortgage. It was throwing an error 90 something and it would just constantly beep. I looked it up online for that make and model, and the error that it was throwing said that the only option was to replace the main computer board. I submitted a claim with AHS and a tech from JC Appliance Repair came out.

American Home Shield's claim process is easy. However, their service providers claim that they don't fix certain things. They don't seem excited about getting the job done. I had their plumbing service come out when my tub handle was broken and I requested that to be fixed. The tech then said that he doesn't do that. I went ahead and got the parts from the manufacturer, but that's supposed to be the contractor's issue to get it.

I was most pleased with United Air Temp. The main thing was that the guy was able to fix the issue the same day. He had a part already on the truck. The second thing that was good was he was very professional and friendly. You can tell that he liked doing what he likes to do. He loves his job and it came off with his friendliness and being kind. He was real helpful too.

My friend had American Home Shield for her condo and 'cause she'd had good customer service with them, she suggested it to me. They've been able to fix my AC and they were able to take care of getting my water heater repaired. Initially, I was getting no water and then there was a ring of water on the bottom by the water heater itself. I used the web service for my claim and it was easy to navigate. They gave me a notification when the contractor would come out and then I called Loyalty Home Services. They were able to come out rather quickly to check my water heater out (it was two days) and they ended up being the vendor that replaced it. They explained everything, including how they would do it and how they would replace it.

MS Services changed out an little electrical panel that was not working in the heater. They had to order the panel. That took about two to three weeks so we didn't have heating. And then when it got fixed, it was super fast. The contractor was in and out. The heater worked for about two weeks, and then it stopped shooting hot air. Home Shield sent the same company out to fix it. I still had to pay the 125 again to Home Shield to be able to get it fixed and it was just a small little piece of plastic. That was what the tech said was old and needed to be switched out. But it was smaller than when you pop open a soda through at top.

Our air conditioner was leaking water. One of AHS's contractors, Integrity Air Conditioning, handled my problem great. They were quick and came the next day. The tech who was sent was really nice. My husband who was there for the repair was pleased with everything. My unit has been fixed ever since.

When I first reached out to American Home Shield for an AC issue, they reached out to Hansen Mechanical to get in contact with me. I tried calling them on a Thursday and they didn't get back to me 'til Monday. Still, I was satisfied when the tech from there came. The capacitor blew out and he said they replace those things all the time in different houses. He also said I had to replace my filter. He was really professional and got my air running again. Everything is still working well.

We submitted a claim to AHS because we had clogged drains. The contractors that came out rectified it without any problems. Submitting a claim to AHS seems to be fairly easy. I've only had one incident in the years I've had it that I've had a problem with a claim. But other than that, overall, my experience has been relatively smooth. I'm also contacted within 24 hours, sometimes the same day. The contractors have been professional too. They seem to know what they're doing.

A friend referred me to American Home Shield and we went with them. Recently, we submitted a claim online to AHS for our air conditioning issue. Using their website was a piece of cake. They sent A & R Complete Service Corp and said that contractor was gonna call me and let me know when they could come out.

My garage door got stuck up and wouldn't come down. I submitted a claim to American Home Shield and they sent #1 Garage Door to do service. The tech was great and the repair was finished in one day. We have an older house that can have problems and having American Home Shield has been really good for those. They've been very prompt with getting somebody out to us.

I've had American Home Shield for probably the last six years, and they've promptly taken care of any problem that we've had. I have no complaints at all. Their contractor always does a good job when they come out. I had a claim for a microwave and the guy took care of it that day he came out.

The AC wasn't blowing cold air appropriately and the contractor, Phil's Good AC & Heating, was able to come quickly after I submitted the claim. Considering how bad things are out there, it was within a reasonable amount of time. But when submitting a claim to American Home Shield, it doesn't always work online so you have to call. But then, every time you call, it’s an hour hold usually. Sometimes you get lucky and it's 30 minutes, but it's never right to an agent. It's frustrating. They're always saying to go online and that it's easier but I wouldn't be calling if I could do it just online. American Home Shield is fine but they need to get the online system or at least the mobile app managed or fixed better.

I've been with American Home Shield for 12 years in two different homes that I've had. I had a leak in my house with my air conditioner and the gentleman that came out to do it was the one that had come last time, which was fine ‘cause he knew my property and everything. But when I asked him to call me or text me versus sending me an email because I was at work and I didn't have my personal email up, he refused to do it because he continually was sending emails. Then he was reporting back to American Home Shield that he called me, and he didn't.

The washing machine wouldn't cycle through and couldn't do any wash. American Home Shield identified the service consultant and told me that they would be calling me in the next 48 hours. They also gave me the number so I could call and set up the service with them. The washing machine needed a part and Hazelett Appliance Services took care of the issue. Hazelett did a very nice job. Everything was handled and managed very well and they gave great follow-up communication. The young man that provided the service was very professional and really helpful. He was excellent. Things are good now and the washer has been working perfectly.

SWAT Plumbing was very good. They called before they came, and they were just not trying to come in the house. We were in the garage and they were very professional getting right to work, taking care of the situation and letting me know all the steps of the way. It worked out well. I like American Home Shield. They do their work pretty good. The communication is good too. They let me know by both phone call and email what's going on.

I have been AHS customer since I purchased my first home. Recently my dishwasher stopped working and after some effort AHS agreed to replace it. Contractor indicated that someone from AHS will call for the replacement within 72 hours but no one called. When I called AHS customer service (after waiting for 1 hour+) they connected me to Appliance department and then I waited for few hours but nobody picked up. I called them again Appliance dept and waited for few hours but nobody is picking. Then I called AHS customer service and they said replacement of any appliance is handled by another department and they have no control. It's painful to work with this company as my dishwasher is non functional since last 10 days.

The brief summary is that AHS has such poor customer service that it makes you feel like it's intentional to prevent you from actually claiming what you are entitled to. We got AHS with the purchase of our house. Within a few weeks our fridge was not working and we called AHS. AHS answers the phone fast (with a call back option if hold times are too long) to help me file my claim and pay a $100 assessment fee. A contractor was assigned and determined we needed a new fridge. It took him a week to file that with them, he said he was having a really hard time getting hold of them. Which, read on, is very believable.

I reported that my dryer needed repair. You assigned me Appliance Plus in Taos, NM. I called them and they said they would call me to set up an appointment. To date I have not heard from them and when I call all I get is an answering machine. I leave messages and get no response. Do you have anyone else who will come fix my dryer?

I called ahead to ask if my glass stove top was covered before making the $75 service call and they checked my contract and said yes. Then after they came out my claim was not approved and they still kept the $75. Right after that I noticed my contract automatically renewed and annual rate went up from $600 to $690 without any notification.

Updated on 08/13/2020: I made a complaint on 7/29/20 and AHS responded on 8/6/20 indicating they sent me an email to discuss the issue. Well I never received any email and I responded as such on 8/6/2020 and provided my contact info. It is now 8/13/20 and still no response. The responses here are only for show and mean nothing. I contacted AHS today in an effort to get some resolution. I'm still on hold again after 1.5 hrs. They refuse to answer your question or give you the information to contact an administrator. I was told they don't have one. I'm writing this review again hoping they will see it and give a real response and/ or resolution. My previous info should be listed to get the details of the drama I have experienced and continue to experience.

I go on American Home Shield’s website or call them when I submit a claim. Then, they get someone they contract out and the people call me. It’s simple and super easy. I’ve been with them for two and a half years and the contractors are usually good. But the last one, Quandt Plumbing, wasn't all that great. The first time they came out, the piping to my tub wasn't draining at all and they replaced some of the piping. But they left it loose so, it was still leaking. We found out when I was replacing my bathtub. So, I haven't reached out to AHS yet but I plan on calling them and letting them know. I had another issue and Quandt came back a second time but they didn’t fix anything. Some plumbing under my sink were leaking and I had to have another plumber come out on my own expense and fix it the right way. Other than that, I never had any issues with any of the contractors from AHS. They always did good work.

The guy from Angel Appliances Repair was very nice but he didn’t fix the oven gas range right. He was trying to fix it but it needed a part and it was discontinued. Otherwise, the engine repair was good. They are very helpful people and AHS are very good listeners and are very good about the complaints. I called them for my reimbursement check and they said that I had to wait for 14 days. I'm fully satisfied with AHS and I really appreciate whoever the person from their department. I always talk to them when I need them and they are really nice people.

My recent claim with AHS went excellent. My air conditioner wasn't coming on and off at the right time. It was delayed so, I wanted to get it checked 'cause I didn't know what was going on. The contractor sent by AHS came and changed a part. He had the part in his truck, so he didn't have to order them in. It's working fine since the repair. The claim I had before the AC was the refrigerator. We thought it was the refrigerator that kept going out, but they had to do something to the electricity.

We've had American Home Shield for three, four years in Illinois and three years here. I like the security. Every time I've ever called them, they sent somebody else out to take care of things. There hasn’t been a problem. The guy from USA Air was wonderful. He told us what was going on and had it fixed in no time. It was a capacitor and he had it on his truck.

My mom who has had American Home Shield for many years ranted and raved about them. I went with them as well and one time, I had my garage door fixed through AHS. Their contractor came right away. Recently though, I called them about my oven and it was a week and a half before their contractor came. Other than that, it has been great having AHS.

We had a broken fan when we moved into the house. The very first time I called American Home Shield, I had two things that were wrong with the house. I couldn't schedule both of them at the same time for whatever reason. I had to pick one and so, I picked the other one first. Then after a couple of weeks, I got the first thing fixed. I called back in and rescheduled for the fan to be fixed. They told me that she would be calling me to schedule it and someone from the electric company would be contacting me within a week.

American Home Shield is all right. We have expensive things here in our condo. We have a stove as well as refrigerator. The refrigerator is a Wolf that costs $10,000, so what we worry about is if it goes kerflooey, they don't give us one of equal value. They might repair it and that'd be fine, but if they have to replace it, it's not of equal value, is it? Still, we need someone to fix things and we felt that American Home Shield was a good thing to have in an emergency, to take care of it. We don't like paying $75 each time. I wish we didn't have to do that, and I could be happier without that one. One time, the guy from Armstrong Plumbing came and due to the Covid, he wore a mask and he stayed away from us. He was fine and we got a new garbage disposal, which works just fine.

I'm so impressed with Loyalty Home Services and with American Home Shield. I love the ease of doing a request online through the website. That was awesome and I got responses quickly. The contractor contacted me right away and the representatives that contacted me were friendly and helpful. They asked if I was free. They came out the next day or the day after. It was fast. They checked out the water heater and determined that it needed to be replaced. They did what they had to do with the warranty company and their own company. It happened on a Monday, they came out, and by Friday, we had a brand new water heater. From start to finish, everything was great. I got email updates stating so and so was coming. They had a picture of who was coming so that was awesome. Everybody was professional and efficient. I'm so happy that we have the warranty that we do and the company that was chosen by the company as well.

The water heater was no good. It broke down and was all rusted and rotted. I wanted somebody to come out there right away and the original people that AHS set me up with couldn't get out there timely. But the renters were sitting there saying that they had water dripping into the house and I told AHS that I needed somebody out there sooner to just take a look at it on the following Monday. So they were able to get a tech out there sooner.

We had electrical panels where the lights had gone off and one of the sectors in the bathroom. The two gentlemen from Stanford Electric who came out were extremely nice, very proper and professional. They were masked and they maintained appropriate distance. We showed them the problem and they looked at the breaker switch, and they essentially determined that within the breaker switch, there was a delay and the button had gotten stuck and it was a little loose. They showed us how to adjust it and how to fix it, and they solved the problem. It was very educational. Everything has worked fine since and we now understand exactly what's going on there.

The air went out on a Friday. I filed the claim with AHS online and then they sent me an email and a text giving me the name of the person who will be coming out and their contact information. The contractor wasn’t coming out until Monday. I called AHS on Saturday because it was so hot. I said that there has to be somebody they could get to come out that day. The representative that I spoke with on the phone was very diligent. She called place to place until she found someone who was open on Saturday. I found that to be incredible.

Home Shield did their job but MAY Heating and Air dropped the ball in a couple of times, but they did correct the issue. But I ended up having to cough up $1,500 for something that I thought would be covered under Home Shield. That's my biggest beef right now. But other than that, it was fine. I also had an issue when I had a leak in one of my pipes. They don't cover that issue either, which still makes me feel if the warranty is worth me having. When I did my claim online, it was fine. But when I was calling in about the issues that I ended up having to speak to somebody in customer service, I easily had to wait an hour and I was an hour on hold. I would like for them to reimburse the $75 that I had to pay as a copay for something that they don't cover and use that towards something that they do cover and that they can actually resolve.

The first time Home Shield assigned a contractor for our claim, the contractor came out and did the assessment. The tech never turned in the work and Home Shield never told us. Then, they reassigned it to a new contracting company and we had no idea. The company called us and I told them I didn't know why they were calling me and that somebody had already been out here. In order to find out what was going on, we had to wait an hour as normal to get on the phone with American Home Shield. It's always extremely hard to get on the phone with them. It's never been a great experience with them. We're gonna leave Home Shield.

Supposedly, I had an issue with my heater. They ran some tests and come to find out, they couldn't find anything that was malfunctioning on it. Then I had a second claim a few days later. My condenser fan motor went out. When I opened the claim, I asked for the same Comfort King guys to come back because I appreciated how nice they were and how they were quick to respond. They did a fantastic job. They were there when they said they were gonna be there and did what they said they were gonna do. Everything's great. I appreciate it. I also appreciate how quickly American Home Shield responds on everything. I usually submit online and within a very short amount of time, I have a contractor call me.

A fan stopped working down in the office. I called AHS and ordered service for it. When the electrician from City First Electric came out, he diagnosed the problem and found out why it wasn't having any power. Once he reconnected it temporarily, the fan started working and then, I just had to go to Home Depot, get a plug, and do a little rewiring. The fan is working now.

I originally started with American Home Shield in 2004 then things got tough so I let the policy lapse for a few years and then I got it again. The wait time has gotten longer. It wasn't like that before. Now it's gotten to the point where it takes sometimes over an hour. Plus, the people that I'm speaking with sometimes don't quite understand exactly what I was saying. Recently, we added an option to be able to get a callback versus just waiting on the line for them. For the AC issue, I had a call three days. Once, the person didn't even schedule an appointment. The second lady I spoke to scheduled it and Airboss Mechanical was able to come within 24 hours.

The capacitor went out on my AC. I put in a claim on Tuesday and then Comfort First came on Friday. They were at the house about 30 minutes tops and they repaired it. This was the first time I ever had to utilize Home Shield's system and I'm feeling very confident in it right now.

The fan was not coming up in our outside AC system because the room temperature was high. It was not giving enough cooling. But when I tried to use the Nest thermostat, it was always showing as it was on. Continuously, the fan in the attic was running. That could have been the reason that it was showing as running although the outside unit was not functioning. After making a claim for it, A-US Air Conditioning of Texas came out and they looked into the attic. Everything was fine. But when they looked at the outside AC unit, it was not coming up and they figured out that it was a problem with the motor. They changed that and it took 30 minutes. I had all good experiences so far with American Home Shield.

I heard nice things about American Home Shield. Doing a claim has been pretty easy. I recently had a claim and Progressive Appliance was wonderful. They were clean and friendly and explained what was going on. They knew what the problem was, fixed it, and they were in and out. Everything went well.

My AC gets broken quite often. A-US Air Conditioning of Texas has been out here for the past couple of months. It hasn't been two months yet and they've been out here four times. This was the second time I paid $75. The first time, because it was within 30 days. Now, the second time, it was beyond the 30 days. The very first time I called, the guy who came out here said that the thermostat wasn't working and that we would mess up our unit. Then the AC went out the second time and the guy said that it was electrical so they couldn't help me. He said that once the electrical was then your AC would be fine. Then we had a third guy come out when AC went out again and he said that we had low coolant and we had to pay additional. It was by the pound. So I feel a little wonky with that company.

My faucet was leaking so I called American Home Shield. I was on hold for over 40 minutes and they told me to expect a contractor out within 24 to 48 hours. The tech from Circa Mechanical had to make a couple of trips to the store to pick out the part. He did a really good job. But when he put my handle to control the temperature back on, he put it on backward. So the water wasn't heating all the way up. My husband was able to fix it when he came home. Outside of that, the technician very professional and super kind. He knew what he was doing outside of just putting the handle back on. I've only had to use American Home Shield twice and I understand during COVID there's a lot going on right now. Outside of having to wait, Home Shield got somebody out here super quickly. Then the technician came the very next day and made me a top priority. Overall, it was a great experience.

We had two GFI outlets on our back patio that were no longer operable. KP Electric replaced those and put some weather coverings over them so that we could have power to our back patio. The tech took about three hours to finish the work because he had to go and get some parts that he didn’t have. KP Electric was fine. But the wait times with American Home Shield are ridiculous. Also, there is no other way to contact them because they provided me no other way to do it. I don't have an email address to email them. The only thing I have is a phone number but every time I call in, it's a good 40 to 45-minute wait at a minimum.

The technician was really attentive and great the first time they came right out after we called. It was an emergency. They sent someone the next day and did a temporary fix which was wonderful ‘cause we didn't have any AC. They had to come back and do a permanent fix and actual switch replacement. However, communication on their end could be improved. They came out on a Sunday so it would've been nice if the office had followed up Monday morning and told me what the next step was. I had to call and ask 'cause they hadn't, and they never followed back up. But the gentleman who came out the first time as well as the gentleman who came out the second time were professional and American Home Shield was very helpful.

The guy was very nice, polite and professional. He came in and did a good job. He did it in a timely manner and I love the service. The only thing was that they were only allowed to just put the drywall up. They were not allowed to sand and paint. I have to sand and paint myself, and I didn't understand that. They told me that all that was required was for them to put the drywall back up. When they took it down, it was sanded and painted. But it was no fault of the company because American Home Shield told me that that's the protocol. I also had one contractor out there that was going to fix the pipe. He was the one that originally drilled the holes in the wall and he still didn't find the pipe and left them. Then we went into this pandemic so I had to wait a while until we reopen to allow someone to come in my house.

Home Shield's reps are really nice people. However, Complete Air Mechanical had to come back out twice but the AC is still not working. The first time, the guy got it to turn on by cleaning it in and resetting whatever he pushed to reset it. But then by that afternoon, it was 85 degrees in there again. They came back out again and he said the compressor outside was super hot. He said it's within code so it will be okay for now until it breaks again.

I was having issues with electricity. I turned the light on one day and all my lights went out upstairs, so I went down and I flipped the main switch in the electrical box. Usually, if something like that happens, you can trip it and then it'll be fine. Maybe something overheated or it had too many things plugged in. But we didn't do anything from a day-to-day basis. Nothing additional was plugged in. When I went back in the house to go back upstairs, within two minutes, it flipped off again. Then I could hear a humming noise. I then knew which fuses went to what, so I turned it off and gave American Home Shield a call.

The contractor that came out was checking on ductwork and he said he found some rat feces. I don't know where it came from. Before he came, when I was under another home warranty, I had two different people check the ductwork but they never complained about rat feces and they went in there. The contractor was very good. He said, “This is not something that just happened overnight. You've been here a year. The corrosion on it has been like five years on the ductwork.” The rat feces is new to me, so I had to call Terminix and I gotta pay them $1,100 to patch-up stuff. I haven't been able to get in touch with AHS though. I’m trying to get the feedback for what they said, if I'm denied or whatever, but I've been put on hold for an hour and I can't do that every day. But I don't have a problem with AHS. They’re better than who I had. I’m very satisfied with American Home Shield. I was referred to them by somebody else.

My air conditioning unit wasn’t cooling the house. I went online because I waited so long with the representative but then the website was complicated for me. I got a text message saying that the contractor would contact me. J&S All Tech came out and did an excellent job. I just wasn’t happy with the amount that I had to pay out my pocket. When the guy left that day, I turned the air up so it wouldn’t be so cold downstairs. When I came downstairs the next day, it was cold there that I couldn’t even be down there. The air never cut off, it ran all day and all night. It was 60-something and I had it on 78.

We didn't have hot water and the pilot light of our heater was out. We submitted a claim to American Home Shield and they sent Confidence Plumbing to us. The techs relit the heater. A few days later, the pilot light was still going out. The techs came back out and ended up replacing the gas control valve. That fixed the problem and now we're back to having hot water again. I've been with Home Shield for five years now and submitting claims has been very easy and straightforward. I intend to keep them 'cause doing so results in good savings in the long run.

Drain Masters came out on behalf of American Home Shield for my claim. They dropped a new pump down my water well that was not working. They couldn't go with a 110 pump so I have to find an electrician who can up the 220. Had they told me that for the week and a half we waited for it to come in, it would've been great. I could've already found somebody to do that so that Drain Masters could complete the job. Instead, the techs told me that once I get my 220 to run, they will come back and finish the job for me. Plus, I'm waiting on a drywall guy to fill the holes in the sheetrock. Regardless, I've been very pleased with the service.

I've been with American Home Shield since June of 2018. Prior to COVID, submitting claims has been easy and AHS has been quick to respond. Since the whole COVID thing, their responses have been delayed. They should look into whatever they can do to make their processes faster so people can get through instead of waiting for two hours. They could offer customers and businesses who are trying to get payments approved for parts they are giving us an option where they will call back when they're available so people don't have to stay on hold.

The contractors who came for our AC unit were very nice and didn’t dillydally. They got right to business. The AC seems to be working as of right now. The last time when our washing machine was on the fritz, AHS picked out one for us. It's GE and the one we had was Samsung. For some reason, that new washer, when my wife tries to wash with just cold water, we set it up to cold and it’s still hot. I don’t know what’s up with that thing. My wife and I are debating on renewing AHS, because they raised it almost $200 a year. But I don't know what it would have cost to just have the contractors come fix the air without going through the warranty.

I have had Home Shield at least 20 years and I have been more than pleased. But I don't like the long waits on the phone. I can do it on my computer, but I really like to talk with someone. Also, the person on the last call that could barely speak English was not very pleasant. But overall, it's been very good. I had an AC claim and Floyd Services came out. The guy blew out a drain line. He was a very nice and conscientious young man. My husband was in a rehab facility at the time and the tech asked about him and said he hoped that my husband would do well once he got home. Also, he had a mask on.

In general, we've had American Home Shield a long time and they've done a lot of service for us. It's been very good because we're getting older and it's harder for us to call around to find somebody to do things. We just have to make one call and it's worked out well, except for one occurrence when we had problems with our dryer. That was never resolved. After trying to fix what was wrong, four different visits, I kept waiting for American Home Shield to make an offer about replacing the unit because it wasn't gonna get fixed. That never came about, so I just turned it off and bought a new dryer. Recently, I made a service request for a plumbing issue and F6 Plumbing came when they said they would. The first guy didn't have the piece of equipment he needed, and they immediately got somebody else and got the issue fixed very quickly.

We had a leaking sink. When Drain GO came out, they did a few things. When they figured out the cause, the tech said the part that needed to be replaced wasn't covered. So being everything was done, it was like, "Okay, well we'll just have to do what we have to do." When that was done, he charged about 150 for the part, and then we also had to pay the $79 for the service. He said he called American Home Shield and they said that those parts would have to be covered. What we asked for was done. It's just the additional cost came as a surprise. But the experience itself is so far, so good.

During the summer, there is a lot of moisture in basements. The drain was not designed to deal with as much humidity. Mid State Plumbing came by and made sure everything was good and that the situation was handled. They brought in a beeper to find out where the clog could possibly have been, and then also helped reroute some of the overflow of water. A guy used a humidifier down there in the basement as well.

The AC was freezing up and the first time it did that, it was frozen. When I turned it off, it had the water was leaking from where you put the filter in it. H&E Comfort Services came in and the tech added some Freon to it. He was professional and friendly.

The little motor in the air handler was out. Airboss did wonderful. They came one day and they said they didn't have the part. They also said that it might still be covered by the maker of the AC unit because I bought the house brand new. But the next day, they came and they installed the little motor for me. It's been working since so I'm grateful for that. They were very professional and very courteous.

I filed our first claim with Home Shield through the website and it was very easy. Mr.QuickPick's tech called to set up the appointment very quickly after I requested service. It was very smooth. The tech was very professional and very nice.

The air condition wasn't blowing cold. The Rapp’s Heating & AC tech came out. He looked at it and looked at all the wiring on the outside unit, and then he replaced the capacitor and it has been working fine since. It used to be that the contractors would be there within 48 hours. No, they now can't get there within 48 to 72 hours. It’s always a week. Other than that, everybody Home Shield has ever sent has been good and get the issue fixed. When you do finally get them, they show up on time and they communicate if they're late. They do everything that they're supposed to do.

My garage door claim with American Home Shield went perfectly. The guy from JD Garage Door Installers put a new one in so it's working now. The garage door was fine. He wore his mask, and we were inside. He was outside. The repair took a couple of weeks. He came out and checked and then he came back and brought a new one in. I was very satisfied with the timeframe.

My air conditioner stopped and wasn't working. And the outside unit wasn't spinning at all. I went to ahs.com to make a service request and their site was great. It works. It's very simple and easy to use. They call me pretty quickly. Weatherwise was the contractor and they did a great job. I now have cold air in the house and I have a happy family. It's perfect. The house was miserable without the air conditioning. But I need to have Weatherwise come back. I have one more issue and I'm gonna have them look at. That's not related to why they were out the first time though. American Home Shield is great. This was our second time using them. I truly recommend it to anybody I know.

The AC stopped cooling so I submitted a claim online as I had done previously done. Three clicks on their website and you filed your claim. It's much better than it used to be. Comfort First called the next day and said that the next available schedule was on a Thursday. The gentleman came out and he was courteous and wonderful. It turned out that the AC more or less fixed itself. We have the Duke Power load share and on really hot days when there's a lot of loads, it basically shuts things down. So everything has been perfectly fine. Anytime we've had to have a repair done, it's almost always Comfort First. The gentleman who came out on that day had been out here before at least once. They were professional, friendly and personable. If they were not contracted by American Home Shield, I would still call them.

We had a person from Myers come out to look at the air condition unit. He told me what I was gonna need but I wanted him to look at the one upstairs too. So he told me I would have to call back and place another work order. When I called, they charged me separately for each unit. I’ve been with American Home Shield for a long time so I know pretty much how it works. But I needed my air fixed and I didn't have time to go back and forth. So I had them come out and fix the one upstairs. They had to replace something on there. Myers also looked at the one in the bedroom and they gave me a quote. We would have to pay $1,500 to get it fixed. But I didn't hear from them after a few days, so I just got somebody outside to come in and fix it.

As soon as I put the claim in for the AC, Home Shield gave me the name of the air condition repair company and everything happened promptly. A.R.T. Heating & Air Conditioning came out right away. I was satisfied.

American Home Shield sent KC Plumbing Heating and AC out and they fixed the issue I was having. It was my faucet in my sink. It wouldn’t get hot water. We bought this house and we just moved in it. We hadn't been in it but a little over a week when the faucet quit working. American Home Shield was right on the ball. The contractor came right away. It kinda surprised me how quick everything went. I was really satisfied.

I submitted this claim for a hot water heater issue. The company, again, responded quickly and got a person out here. Their policy for replacing hot water heaters does not permit for the cost associated with doing some of the things that are necessary in order for it to follow the proper installation procedure required in the state. In order to properly install the hot water heater, we need to add an expansion tank. There is also a need to make an adjustment to the gas line that is going into the hot water heater. That's required legally in order for it to be a legal and proper install in the state.

I called American Home Shield when my dishwasher wasn't working. They were nice but you shouldn't wait an hour and 15 minutes to have somebody pick up the phone to take your claim. It was really awful. They should spend some money and get a few more operators. But the technician was fabulous. He was early, which I love. He knew exactly how to fix it. He fixed it and it worked great after he was done.

There was an issue with our AC. I put in a claim with AHS and it was a pretty easy process. They got right on it. When I called both times, they sent somebody out and it was really fast. It was good customer service. Total Air Care came out twice. One time, they came out because our air stopped working. The guy put a capacitor on it and it worked. But I don't know if he did something with the blade as it came out completely off the next morning. It was over the weekend so I got one of my friends to come over to look at it. Other than that, they were pretty good and I was impressed.

The garbage disposal wasn't working. The guy from RG Plumbing & Rooter was punctual. He knew what the problem was and he fixed it. It was quick. He also got his protective equipment with him. American Home Shield is pretty good. I deal with them online and it's pretty straightforward.

One of our outside faucets in the backyard wasn't turning on properly and it wasn't doing anything on its own. We would have to turn on the water inside the house for it to send any water outside. The contractor made it so that we could turn the water on and off outside. Also, the water sprayer in our kitchen sink was broken. We need to get a part from Moen for that so they couldn't fix it directly. But the contractor was good and the service went well. It was our first call to American Home Shield and my wife sent in the request online. It was simple for her to figure out. It has been a good experience so far with AHS.

I have a claim for my oven where AHS sent out Best Western Appliances. The techs did the best they could. They ended up ordering me a new one and it's coming. It's just that everything's backed up right now. But they have done a great job. Though it took a long wait to get somebody on the phone, it was only because of the COVID thing.

I had broken garbage disposal and I called the 800 number on a Sunday. The guy was supposed to come the next day. Then he called about the time he was supposed to come and said he got tied up. He came the next morning and got it done in 30 minutes. He just changed it out. He was extremely efficient and the best. American Home Shield is 100%. When I need them, everything has been fine. A very satisfactory experience overall.

A tech from So Cal Appliance came out for our appliance claim with Home Shield. We had to wait a couple of days because of the COVID situation. Then, he came in, brought the part, and fixed it on the same day. That was our first claim with Home Shield and so far, so good.

I had a problem with a washing machine. The tech came and he knew exactly what it was. He was very proficient. He was really on his game. He told me he's been in the business for a long time and he knows the machines pretty much in and out, and that was the way I saw it. I've never had a problem with American Home Shield. I've had them for years and I've had people come out and make repairs. I've had no problem until now. My hot water heater went out and they got someone assigned right away that day. My water heater has to be replaced. It was A-1 Appliance Service that came five days ago but I haven't heard a word since. A hot water heater is a pretty big thing. It's an essential item.

The claim process was fine. Sometimes it takes a long time for an answer, but everything else is great. My interactions were very good when I finally get through to a Home Shield rep. When my bathroom sink was stopped up or something happened in it, Affordable Rooter came out and did a great job. Everything with them went well.

I had a breaker that wouldn't stop tripping in my house. A good chunk of the house turned out to be on that circuit. Both of my guest bathrooms and a lot of my living room and my microwave were all on that circuit. Sunbelt Electric came out and they did a very thorough evaluation and took two or three hours on it. They were not able to fix it the first time so they scheduled a return visit. They dedicated as much time as they needed to and they got it fixed that second day. Overall, the contractors have almost uniformly been good. American Home Shield picks good people. But there have been a couple times where we've called them out and what we've wanted them to do has not been covered under the contract. They have a lot of exemptions to things.

Our recent claim with AHS was a minor issue that we didn't know where the other circuit breaker was to reset. So the contractors located it and showed us where it was at to reset and that was it. We had an incident where we didn't have any heat and it was over the weekend so we had to wait. We weren't overly pleased with how long we had to wait in that instance. But, so far, we haven't had any issues when we submitted claims with AHS. We've had them for a couple of properties. We've submitted a couple of claims and the issue has been resolved.

We got Home Shield for extra coverage and they have been pretty good so far. For our AC, they gave us a couple of days and the contractor came out. Beaches Air Conditioning and Heating checked on my AC unit, cleaned it and checked the heater, which was faulty. The job was right and the AC unit is working well. My wife said she was fine with the work they did.

We had an AC issue and AHS sent out Sweet Mountain Air Cooling & Heating. The guy did pretty well. I had another outfit out of about a week earlier and they solved a few minor problems in it and it was supposedly a little bit low on Freon. I was wanting to have him come out and see if there was anything that would be covered. They had it fixed before it went out altogether. He came out and looked at it and there was nothing he could do to it till something would happen with it. He just put in half a pound Freon and didn't charge me anything for it, whereas the other people that had checked the AC a week earlier just told me it was low on Freon.

On 06/21/20 I have scheduled service with American Home Shield, they sent over a technician to see what was going on with the A/C. The technician said that the A/C should be replaced, up to now I don't have the air conditioner replaced. On 07/24/20 it was scheduled the replacement of the A/C, no one showed up and no one gave me any kind of feedback. In order to understand what is going, I had to call the American Home Shield, this is really frustrating, I can't say how disappointed I am.

Updated on 09/09/2020: After our initial poor experience, a member of their retention team reached out to us to try to keep us as a client. It took them nearly 2 months to replace our refrigerator in the middle of the summer. Also, for a plumbing call the plumber arrived, but never completed the job. His office closed the call and said it was complete. The retention department offered to send them out again, and waive the dispatch fee if we allowed them this chance to "see the value" in their product. We reluctantly agreed.

Do you like waiting on hold for three and a half hour in order to get your problem addressed? Do you like the bogus contractors that come out numerous times and they are unable to fix your problem only be told that they can't fix your problem? Then, AHS deducts the contractor's work/parts from their agreed price for a replacement. AHS is the worst company I've ever had the displeasure of dealing with. I think it's a scam that realtors pay for in order to help sell houses.

AHS sounds like a good idea. Unfortunately they are only concerned with the assignment of a service provider. If it goes beyond that good luck. I have held on the phone for hours at a time and still no resolution for my issue. You simply can not get a hold of them to find out what to do next. I could review the service if I actually received any. It has been a waste of time and money. Unless you enjoy countless hours of hold time and never get resolution to your problem run far and run fast. It is a waste.

The only reason they are getting 2 stars is because we have had a few previous service requests that were quickly taken care of. However, they were easy repairs that did not require authorization or new parts and were able to be fixed that day. Unfortunately, that was not the case this time. I originally submitted a request for service on my AC on 5/31. A contractor came out a few days later and said it was out of freon. So I paid $230 to get freon added, since AHS only covers the first $10 per pound.

Updated on 08/03/2020: I placed a request for my AC unit on 07/25/2020. Weather here has been over the 100 every day. I have yet to hear back from them!!!! I tried calling and they don't call me back. I have children and 2 elderly parents at home and they do not care about that.

Firstline Locksmith came out for a new home rekey and they were good. However, we had a claim with the air conditioning unit and it’s not good. The air conditioning unit didn’t work and American Home Shield sent a contractor out here. They were supposed to submit the report but they didn’t. A week went by and they kept saying they did. They kept lying to us this whole time and it's hot outside.

The claims submission part was easy. However, if you need to submit a receipt or some sort of picture of a product, there's no way to do that through the online portal. You cannot message somebody and you cannot upload something to show them, “Hey, this is my receipt. Can you please add it to my contract?” In addition, it's long call wait times typically when you call Home Shield's customer service. Granted, the pandemic is probably causing even more extended delays, which is expected, but my average calls have been over 30 minutes just trying to get ahold of somebody. But when you get to someone, they're generally helpful. The only other problem was getting somebody to be assigned quickly when you have an issue. A day or two has typically been the experience that we've had. Everything is on the same level of urgency.

Blake from Link's Heating & Cooling had come out and fixed a couple of different AC problems that I had. He also helped me figure out what I needed to do and things. He's a pretty awesome guy. He found out that I did not have an AC problem but an electrical problem. I paid the deductible for the AC. Now, I have an electrician that's supposed to be coming out but I have to pay another deductible for it which is a little excessive.

We had an issue and RG Plumbing & Rooter came out. After I called them, they were there the next day. The took care of the issue so I had no problems at all.

Everything with Shields Plumbing went all right. When they came out, they fixed the issue and not even two days later, we had more problems. American Home Shield doesn't pay for them to go on top of the roof. So instead of calling them back and going through them, we just called another plumber to come out here, and pay them the 150 because that's how much it's gonna initially cost us with the $75 on top of what they charge to go on top of the roof. I even called them back and I never got a response.

We have our thermostat set at 77 in the summer. We were out of our house for two and a half hours and when we came back in, our temperature was at 79 and climbing. We checked the condenser outside and it wasn't running. I turned the power off and on and I went back out. 10 minutes later, our condenser started running. I wanted someone to take a look to see if there was a part that we should replace or if some repair was needed. We have someone who looks at our unit every six months for summer and winter use and we wanted to use them. When I called Home Shield, they said that that company is not one of their designated folks.

I've had American Home Shield for a combination of 10 years. I had a home before I got married and I had American Home Shield with that residence. When my husband and I got married, he had American Home Shield here. As of right now, I don't have any complaints. Recently, the washing machine drum had filled up with water and it wasn't spinning. Anytime that I would turn it to the wash cycle, it would continue to fill up with water but the water would never drain. With my dryer, when you turn it on and you go to open the door which would automatically shut it off, the dryer kept running. You had to push the button manually to stop it. The two technicians came out, fixed the issue within a matter of 15, 20 minutes, and it was good to go. They were very professional. They explained to me what the problem was. They saved me thousands of dollars. Instead of replacing two major appliances, they were able to fix it.

The dishwasher was not working so I told AHS and the rep told me it may be changed or replaced. But when the service guy from Arno came in, he told me he cannot fix it because it has bigger problems. AHS sent me an email for a new one and gave me three options.

It didn't seem like the house was getting as cool as we thought it would be. I filed the claim online through the AHS dashboard. To be able to make a claim, get a service call, pay online, to have some level of accountability and tracking of that through the portal, that dashboard doesn't check all the boxes of making me super happy with the home warranty policies in general. But it certainly satisfied a lot of their critiques that I had in the past. I was pretty impressed.

I always like American Home Shield's service. It's always super quick. Not even 10 minutes, and you get a response from them. Their claim process is very easy. We don't really do much. They take care of it. They sent Eagle Air out for our AC unit. They were great. The technician was super nice and helpful. The problem wasn't with the AC unit, but it was an electric problem. Some people would say, “Oh, you should’ve known.” But he said, “Don't worry about it. It's a common mistake. You actually need the electrician, but everything else is fine.” He also said, “If it's not, let us know and we’ll come right back out.”

Everything went well so far with Total Air Care. The guy knew what he was doing. He came in, did what he had to do, and he left. He was very good at what he does. He had a mask and all the stuff on for precautions. I had no problem since he came out and fixed the unit. I feel American Home Shield is a good company. They come right out. I pay my little deductible and I’m done with it. I recommend it to everybody.

Our central air conditioning unit was not working. I had no difficulty submitting a claim for the issue to AHS. They then sent Greenway services. The gentleman form there was punctual and professional in the manner by which he dealt with us.

The air conditioning just quit working. There was no cooling at all. It's 100 degrees in Georgia in the summer, so we definitely need a running AC. The Home Shield website was easy to use when I put the claim in and then I was told that somebody would contact me within 24 hours. Some of the options could be more specific on the website. For example, when I had to put in the second and third requests, the problem had changed but there wasn't really a way for me to show that. I should be able to explain there what was already done and what was still wrong. It took quite a few phone calls to get that sorted out.

Jed did a wonderful service. They realized that the other service providers that Home Shield had sent out previously over the past year put in a faucet that’s not a Moen. The tech called Moen and told them what the part was. They sent me out a brand new part. He got the faucet that I needed. And when the part came in, I called Jed back. Jed sent the same guy back out. He installed it and told me that there were other things that needed to be fixed under my sink but I would have to go back to Home Shield to get them to authorize it. So overall, Jed did a fabulous job. They know what they're doing and that's what I like. I wasn't told to do something that I wouldn't have a clue how to do, like call in to get a part that was still under warranty reordered.

Everything was good when Alste Electric came out. I had three separate outlets. The outlets did not work. Either one or both of the plugs did not work. The technician was great. He fixed it easily and was in and out quickly. I like the convenience of having American Home Shield and the quickness of getting a technician.

I'm a real estate agent and I've been selling American Home Shield for 30 years. I am happy with the plan. I'm not going to recommend it if I don't feel like they do what I lead my clients to believe that they do. So far, so good. It's been only recently that I've used it myself. The contractor did a great job. They were speedy, timely and seemed to be knowledgeable. Something was clogged up in the AC and they unclogged it. Then it didn't seem to be working and they came right back and tooled with it again, and I haven’t had an issue with it since. However, I filed a claim about my oven yesterday and I still haven’t even got a call back. I don’t even know who it’s assigned to.

After talking with ConsumerAffairs.com more of the AC was covered by the warranty company which came about to about half the cost of the AC.

I've had American Home Shield before with other houses. For the house I have now, I just renewed with them and this is my second year. I'm really happy with the service. They're doing great. Their claims process is extremely easy. I just go online and fill out the form. Sometimes the sewer line gets backed up in this house. It's a known problem. I've had to do a service request three or four times since I've had the house. A guy with J & K Plumbing came out and I showed him exactly what the problem was. He knew immediately what it was and was able to go find the right place in the sewer line to go snake out the drain and got it fixed really quickly.