American Home Shield Reviews

They came out to my home and were supposed to replace the water heater. Instead the technician said he had to do an estimate and turn it in the American Home Shield and that they would be in touch me. He spent a total of five minutes at my house! I was immediately charged $125.00 to my credit card even though I did not receive a service call per the contract but just got basically a survey of the work.

Your customer service is the worst. Phone call wait time always 30 min. – 1 hour or more. Request to speak with a supervisor and she never came to the phone. It’s very hard to understand the broken language and the agent told me AHS can take up to a month to repair any product.

I made a claim online at the American Home Shield website for a yearly AC check-up. The contractor called and said they'd be out on Monday, then they called that morning to give me a time. He was professional and on time. He checked the unit, told us that it still looked good and new and gave us some tips on how to maintain it for the future.

American Home Shield's claim process is easy. My water heater was leaking and rusted, and all the water coming out of it was brown. I called in a claim for that, and the response time to get somebody out to my home was fantastic. GMI Plumbing came out and replaced the water heater. The guy was polite, super efficient, very nice, worked very quickly, very neat and tidy, and I have not had any problems since he finished. I’m very happy with American Home Shield and I’m gonna keep them for as long as I own my home.

I phoned in an electrical claim with American Home Shield and Certified Electric was here within a day. One of my light switches burnt out and it was hissing or buzzing. The guy switched that out and it worked perfectly. He was very good and he did excellent work. I also had a bathroom issue with the fan that wasn’t working and he found that there was a wire that disconnected in the wall.

Aside from the most recent claim, where I placed the order and they sent out a competent plumbing company out, the claims I had with American Home Shield were horrible. They would only contract with this really incompetent plumbing company. And then, I asked for a rekey, and I guess only one person in California does it, and when he came to do the doorknob to my garage, I went to open it and the whole doorknob came off, and I couldn't put it back together. I put out a call for a rekey again, and nothing has come of it. I want that doorknob fixed.

American Home Shield's reps are always very courteous. They don't come to your home, but the fact that I can call them and know that I don't have to wait two weeks for a repair person gives me peace of mind. The heat was not working efficiently and I called it in, and they gave us the phone number of the company but also said that they would be in contact with us regarding an appointment to come out. The tech came when he said he was going to come, and he was very professional and seemed knowledgeable. He checked things thoroughly and made a few adjustments. He did a very good job of checking and monitoring the air flow. That was the first time, to my knowledge, that they took the time to see if the air flow was as it should be. He also checked the filter to see if anything was obstructing the air flow.

We recently had a problem at our house with our AC unit and when I submitted a claim online with American Home Shield, they called somebody up. The tech was out the next day and they fixed the problem. They did an excellent job and ever since then, I haven't had any problem with my unit so far. AHS will keep getting my business and I tell friends of mine that's around about them. It's worth it if you own your own home.

In general, I find that homeowner warranty companies are interested in perpetuating the life of old appliances and that they want to restrict their coverage as much as possible, but they are at least responsive and do intervene to restore. For example, in spring, I called for the dishwasher, the refrigerator and the dryer. The person who showed up to look at those three things denied coverage on one and replaced a couple of parts on the dishwasher. Then I was told that the dryer was not a problem they were gonna address because it would be maintenance. That particular person was cooperative, personable and certainly respectful. And then another person came for plumbing because I had an issue with the water heater and faucets. I also asked them for their special summer preventative maintenance for my air conditioner and the guy did a good job of checking that out and reporting to me that everything was okay.

We've been with American Home Shield on the apartments for two years now. We're renewing with them this month, and that's no question. Their reps were helpful and the contractors were punctual. I submitted a claim for a bathtub faucet and the service tech that came was very good. He was nice. I would recommend American Home Shield.

We haven't had any covered claims with American Home Shield.

I had a pinhole leak in a pipe and I submitted a claim over the phone, which was easy. American Home Shield sent a very friendly and knowledgeable contractor, and our interaction went well.

I had a follow-up call with AHS for a plumbing issue. It was the third time that the plumbers had to come out. But they got it right, and they kept working on it. And finally, the owner of the company came out, and got it situated quickly. I appreciate them doing it like that. I know it wasn’t as expedient as I wanted to be. It took time but it was understandable. However, this claim still isn't closed because a hole had to be cut in the ceiling, and I haven't heard from anybody about that repair yet. But there was another repair for my appliances before this, and that was with Riley. That guy and his company is excellent. They diagnosed the work, and got it done.

When we had a water pipe leak in our wall, I filed a claim with American Home Shield online and someone came out fast. I got a phone call from a plumber within 15 minutes to schedule. And then, he was out within a day or two. He was on time and was very friendly. He fixed the issue that day and did a really nice job. AHS also sent another company to patch a drywall. It took them a bit longer to come out, but they did a really nice job. I would definitely recommend AHS.

I requested service from American Home Shield through their online portal. It was really easy and great to use. Then, I got a quick response from AUS and they contacted me to schedule an appointment. They came out and everybody was very professional. They got it fixed. Everything's great.

When I took a shower in the master bedroom bathroom, everything worked fine. But when I came to turn off the water, it didn't turn off. I ended up turning off the master valve, so I didn't have water in the house. I put in a ticket online with American Home Shield then someone called me back. At first, I was given an appointment that was a few days out but I told them that it was kind of an emergency because I didn't have water in the house. If I turned on the water, then the shower would continue to run forever. So, they escalated that to an emergency and have someone come out from United Air Temp that same day to correct the issue. The contractor was awesome and very professional. He came in, knew what he was doing, knew the exact issue, and had it resolved as soon as he could. It was a pleasant experience and so far, American Home Shield's service has been great.

The brain of my refrigerator's ice maker went haywire and the water was working on its own when no one was home. When I called American Home Shield, the rep was appropriate and they helped me. But I was a little frustrated because it took three technicians to get the problem fixed. Each time a technician didn't work out, I called AHS and they worked with me to get someone out as quickly as possible. Plus, the last contractor who came out was excellent and fixed the problem in less than 10 minutes, which really amazed me. He put the brain in and took the other one out, and then he was gone. The ice maker has been working ever since. I'm happy with AHS and because they fixed the ice maker, I renewed. I've been with them for 23 years.

I have AHS for seven years now and my experiences with them depended on the contractor that I got. I normally submit my claims on the phone and I had no issues with the reps I talked to. Recently, we didn’t have hot water, so we called American Home Shield. They sent out Street Plumbers & Rooter and the first guy who came said that it was an issue with the valve. He said he would come back in a couple of hours then he left. He also said that it would take a couple of hours for hot water to return. But a couple hours later, I still didn’t have hot water, so I had to call again. That was a Friday and the next day, he couldn’t come until the following week.

I recommend American Home Shield to everybody that I talk to. So far, the warranty has given me comfort. I know that I can just call somebody and they would come fix it. They come take care of it quickly and professionally too. So I really enjoy having American Home Shield. It was super easy to get the claim started when I was needing an ice maker looked at. It was my first time and I did it over the phone. In terms of response time, everything was excellent. Appliance Professional came in on time and replaced the ice maker. Thank God he had the ice maker in his van. He had to have been here for about 15 minutes then he was gone. He was super nice too. There has been no issues with the ice maker since then, so everything seems perfect.

I had a good experience filing a claim with American Home Shield. It was smooth, quick and easy. I did it online. I like being able to submit the model number. That really helps streamline things. The most recent claim that AHS serviced was for a washing machine. They sent out two contractors. They're both very professional and timely. But the first one didn’t explain what they thought the issue was and they didn’t communicate with me much after they did an evaluation. They ultimately reported to American Home Shield that they couldn’t fix the issue.

We recently had an issue with our heat pump and submitting the claim was really quick and easy. All the information was relayed. The tech was very friendly and he stayed in communication with me. He made sure to let me know exactly when I could expect the part to be ready, and he was always right on time. We've been using the windows more but when we have had to kick on either the heat for a cold night, or switch it over to cooling, it seems to be working like it's supposed to. I really appreciate American Home Shield. It's definitely already come in handy.

My AC was cooling in other rooms but it wasn’t cooling in the big room. The American Home Shield rep I spoke with over the phone was a very pleasant young man. The contractor that was sent came out quickly and did good. The air conditioner is working fine now.

The oven stove wasn’t working and the ice maker was not making ice. And it was bad. I filed the claim with American Home Shield over the phone and it was good dealing with their rep. Then the contractors came on time. And they're very good and polite. It took them a minute because they couldn't figure out what it was with the ice maker. But after that, it was good. AHS is the best idea that somebody came up ever.

The top portion of our double oven didn't work and the light would always remain on. But we still have the lower portion working. American Home Shield got the contractor in. Then, we had to wait a week for the motherboard to come in but that did not fix the issue. They needed to remove the oven but it was heavy so they said they're gonna come back with one other person. And then, AHS assigned it to someone else and a different appliance repair company came in. They diagnosed it to be some other issue. They ordered a part which is yet to come in. So, it's been a couple of weeks and the whole thing is not resolved yet, but it's going along. Also, my microwave wasn’t working but that was resolved immediately. The magnetron needed to be changed so someone who had the part with him came in and changed it.

My built-in refrigerator went out so I tried filing a claim online but American Home Shield's site won't let me don anything online. Maybe it’s just me and I’m missing something, but I’m not usually totally computer-illiterate. But once I called, things went fine. Their reps are always really good and are quick to get a contractor out. The most recent one took a little longer than normal though, but it was on a weekend so that’s fine.

The townhouse is a rental property in Gaithersburg, Maryland and the tenants kept on emailing and calling the contractor who said they would get the part but disappeared. Meanwhile, I’ve been calling American Home Shield and I told them to give me someone else. They said I would have to pay $75 again. I told them that it was their responsibility at that point. They said I have to start over but I told them I was not starting over anything. I have been paying them monthly premiums and the $75 has been paid.

Sears recently came to fix my dryer, which wasn't working. I had some difficulties making the claim online at American Home Shield as I'm not sure what is going on with the online account. But once I called and waited, the recording asked if I wanted to have my service call me back, and I opted for that option. The claims rep took the information, updated the system and got me going. It was a great experience. Also, the contractor that came provided excellent service. When he opened the top, he explained to me what the issue was. I read the book from before and the very thing that I read was what was taking place. He called around to see if there was anyone that had a new board, then he ran out to grab that, came back and did the repair.

There was a water leak to the ceiling from my upstairs shower into my half bath on the floor below. When I filed a claim for that online, the process was extremely easy. D & D Plumbing came out and I had them come back ‘cause the leak was still there. Each time, they called me quickly and it took them 4 hours. But I found that the available time was 4 or 5 days out and they cannot ever immediately come so I had to wait up about four days. I didn’t really ask if they could accommodate me, but they had several timeslots available on the days that they had available so that was nice. I was just kinda disappointed on the timeframe.

My experience with American Home Shield was all good. I recently filed a claim over the phone for a furnace. There was some kind of a sensor problem and they scheduled the same day for a contractor to come out. The tech who came out the next day was very knowledgeable. He had what he needed to fix the furnace and everything is fine now.

I'm gonna cancel my American Home Shield warranty. I had a plumbing issue and did not have a good experience with the first person they sent out. AHS said that they could send out somebody else but then it would cost me if that person came up with the same diagnosis. We got into a discussion about the fact that the plumber they initially sent didn't even look at the problem. He just walked in the house and then said "Yeah I see the problem. I have to submit the report", and that was the end of it. He then came back and said that the claim wasn't gonna be approved because it was not normal wear and tear. I asked how much wear and tear the faucet has had such that it is broken. Eventually, I got a second opinion and that time the guy who came out was terrific. I got the faucet fixed.

My experience with American Home Shield has always been excellent. There's always somebody for me to talk to and I don’t have any problems with them. When my dryer was just turning off in the middle, I phoned in a claim and it was a perfect process. The day that I set it up, I had an appointment with Majestic Appliance and it was within a timespan that I wanted. They're flexible too. If I say one time, they’ll give me another time if I miss that. However, we had to call somebody out three times because the first guy did nothing and the second guy said that it was nothing. They also ordered the wrong part. Then, we finally got the right part and the dryer was fixed. American Home Shield is efficient. If I'm not satisfied, they would send someone else out, someone who won’t disappear, and they are really nice.

A technician from Sears came in and he was amazing and very professional. We had two separate issues, and one was our dishwasher that just completely quit working. The technician checked it and found all sorts of problems, and he contacted American Home Shield. They discussed it, and they decided it was too much to fix so they replaced it. And then the guy came back in another time for our microwave that had its door and handle broken, and he tried finding a part.

This service was a huge waste of money. I had this product since I purchased my home and paid faithfully every month on their auto pay service. I finally had a need for their service due to a sewer back up in my home and called in to have the septic line cleaned and inspected for failures. I called in and was told that a company would call me in 24 to 48 hours to set an inspection. I could not believe what I was hearing. I am supposed to have raw sewage sit in my basement for that long before someone would even call and set an appointment.

Buyer beware. This is by far the worst company I have ever dealt with in the entire USA. They are crooks. They lie to people and they have the absolute worst customer service you could imagine and not imagine. Representatives hang up on you, leave you on hold, promise to take care of your issue and give you confirmation numbers and names and promises of supervisors to call you, and none of it ever pan out. When you ask for a supervisor, they refuse to transfer you to any claiming they do not have supervisors. It is a total nightmare... They tell you there is no contract and no penalties for cancelling. Yet when you cancel, they charge you and bill you and there is no one to talk to. This company is by far the absolute worst of all companies in the entire USA.

Extremely misleading customer service. I was a AHS warranty client for more than a year. And once we actually had a problem (garage door opener burned out). AHS desperately took every action to DENY coverage. Their technician showed up after 4 long days, failed to properly diagnose the problem, and stuck us with a $100 bill. They said they wouldn't cover the problem with my garage because of a problem with my "springs" even though it was very obvious that the motor itself had failed. Literally the very next day I was able to have a second company come out and fix the problem by replacing the motor. The second company even said the springs were totally fine.

We moved into our home and within one week the washing machine won't turn on. We called AHW and they sent out a repair person who said the machine is not repairable and needs to be replaced. AHW did not like that recommendation, so they said they were going to send out a second repair person. In a week or so he arrived and said he could not even run a diagnostic because it wasn't lifted off a plastic pan used to prevent floor damage if it leaked. This is such a scam on the part of these repair people. They try to wear you down with waiting on them and frustrating you with bogus requests, until you give up and just pay for it yourself. I am surprised there is not a class action lawsuit against this company for wasting people's time and charging us for bogus repair people who probably make 10 stops a day with 10 bogus excuses not to repair one thing.

The ice maker on our 13 year old LG refrigerator stopped working. Called AHS and they recommended Eddies Appliance Service in Maryland. I made the appointment right after I received an email from AHS. Got an appointment the same day. The technician showed up within the allotted time frame and fixed the problem right away. He was courteous, friendly and did not complain (which is rare). I would recommend AHS to anyone. I have had their service for over 20 years and have had appliances repaired and replaced and am very happy with their service.

Horrible Horrible Customer Service. I have been trying to get my AC fixed since Monday! The tech submitted the invoice to AHS and I called AHS to discuss the invoice and the rep stated that it was approved and everything was covered after my $100 service fee! 8 hours later I am told that I have to pay $1500 out of pocket because the first rep didn’t “refresh” the screen... Not to mention that my husband and I have been hung up over 10 times after waiting for more than 45 minutes!! Worst company ever!!! Still on hold by the way, and my husband is too.

Updated on 05/15/2019: Went round and round with American Home Shield on replacement for products they deemed needed to be replaced. They kept offering very cheap products stating that is what the contract says even after asking every rental agent about it. Their response, feature for feature, no matter quality. Finally asked about cash out in lieu, but never got a value from them as their plumbing company, Plumbers Inc. stated it would be $210.00 to have them install my replacement faucet and shower head for a total of $310.00 including my original service fee.

One time, there was something wrong with my water. When I was in the bathroom and I had the water running, I couldn't run the water in the kitchen too. Another time, the light in my room kept going out. It would just come on and off. AHS' contractors came and fixed those issues. Most recently, I was trying to see what was wrong with my AC unit. I couldn't put in a claim for it online to American Home Shield so I did it over the phone. At the time, I was going with another company and I read reviews online but then the rep told me that BestWay Heating and Air was their best company. So, I said I would speak with them.

I have AHS for two of my houses. One in New Jersey and one here in Lima and I always recommend them. Recently, we had a leaking faucet in the bathroom. I submitted a claim on the phone with AHS and my experience with their rep was good. I had to complain about Four Seasons Heating and Plumbing because they didn't do the job. They said that they had to change the whole sink and they gave me a replacement, which was way different than what I have in the bathroom. And the person who took calls for them was very angry and got easily irritated as if you work for them.

I’d recommend American Home Shield. My most recent claim with them was for a washing machine. There was a gas valve that had to be changed out and my experience when submitting the claim for that was reasonable. We had to switch who they sent us initially to a different company because the ratings on the first company were bad, but there was no problem switching it over to another one. The contractor provided great service. They had the washing machine fixed quickly and all taken care of. Everything is working well now.

I’ve had American Home Shield on and off for probably 20 years. One time, my refrigerator was not working. They sent me somebody three times who didn’t know what he was doing. In the interim, somebody always had to not go to work in order to be there to meet him. So, we actually all lost money waiting for a guy who didn’t know what he was doing. The fourth time, AHS sent me a different contractor and told me that if it was the same problem, then I would be billed again. But it was a totally different one, and after the fourth visit, it was fine. He fixed the problem in about 20 minutes.

I had a pipe problem where the water from the pipe from my bathroom sink came loose from the inside my walls and it leaked downstairs to the basement. I called American Home Shield over the phone, and the rep was very nice. She had sent somebody to come. But the guy that came the first time just looked at what needed to be done, saw water everywhere, and he just walked back out. So, she had to call another guy to come out, and they came out and fixed it. It took a few hours. And then they came back a couple days later and did the work on my sink. This second guy from Aaron Plumbing and Heating was really nice. Also, he didn't really have to do the shut off valve, but I thanked him a lot for building me a shut off valve. Overall, I'd recommend them.

One of our two ovens was taking a really long time to heat up and the other one was not maintaining its heat. I reached out to American Home Shield and they sent Fixx My Appliance Inc out. Submitting the claim was an easy process. Although each time, I do have a hard time navigating the website to figure out where to request the claim. It's not intuitive. So, I have to figure it out every time. The website is a little confusing. Their contractors generally have been good. This latest one, not both problems were fixed. And so, I don't know now if I'm supposed to call American Home Shield again or if I'm supposed to call the company that did it. So, I'm a little bit confused on that aspect. But other than that, the services had been good.

I suspected a leak in a pipe and made a claim with American Home Shield. That process was a piece of cake. I just clicked a couple of things on the site. The contractor sent out was very thorough and professional. He didn’t find any problem. The pipe wasn't leaking and didn’t need a repair. It still doesn’t need a repair so it’s great.

When we purchased this house, we were offered some type of home insurance, but we said we wanted to continue with American Home Shield and we’ve had it for 30 years. We recently got the new AHS contract and they offered an air conditioning check-up for $75. I have two air conditioners and requested service on both of them. One of them required Freon and I filed a second service request a couple of weeks later to finish the job. The computer of AHS picks up whoever is on rotation, so a different provider came out the day after I filed the service request. Both contractors they sent out were very competent.

I lost all the heat in my appliance, and the light bulb had gone out. I submitted a claim through American Home Shield and the experience was smooth and simple. I had to do it on the phone with an agent because they had an error on the contract. They had one appliance that was not even supposed to be on there. So they took care of that. They fixed the error, and then I went ahead and processed everything on the phone with a representative. The people that came to my house were very good, cordial, and made me feel comfortable. I was happy with the service. I'm not too happy with the price that I'm paying compared to the person who referred me to American Home Shield. Now, I live in New York and she lives in Colorado, so I was told that the price is gonna be much higher because I live in New York, which I don't understand that. I'm paying twice the amount just because I live in New York.

Whenever I call AHS to schedule a routine inspection on my air conditioner, it goes extremely well. The last time I did that, the tech they sent out was really good about everything. He gave me an advanced notice when he was on his way and explained everything about the AC unit itself and what he was doing. He also told me about changing the filter out every three months or so. My unit has been cooler since then. After he did the tune-up, he ended up coming back to replace the fan motor, too. But he had to wait for the part for a week or so before he did.

I had a light fixture that was going bonkers in my kitchen. I filed a claim with AHS online and they put me in touch with a local electrician. Then, he got out within a week which was pretty quick. When he was here, he was zippy and was here for less than an hour. All in all, I didn't have any issues and my experience was great.

I had an issue with the AC. I submitted a claim with AHS and they sent A-US Air Conditioning of Texas out. Their guy fixed the problem and I ended up adding a wireless thermostat. But I've had several other techs out and no one saw this problem but this gentleman. I even had the people that installed it, which was Best Buy, come back out and troubleshoot the wireless component. And their tech told me that everything was fine. I also had been trying to keep my every-six-months inspection done to make sure I keep my unit up to par as well. But I still had complaints. Then this gentleman from A-US Air Conditioning of Texas came out, found one of the problem, and had the part to fix it. He's my man. He told me that I had some other issues which were all covered on my warranty for what he was telling me and he did a tremendable job with it. So, my AC is working fine now.

AHS reps were easy to get ahold of and easy to speak with. When my lights weren't working, they got me a contractor who was very knowledgeable. He did a good job and fixed the issue in about an hour. The only thing is I'm waiting on the septic deal. I sent that claim in the same time but I haven't heard anything about it yet. It's been two weeks. I paid for it already and I was assigned to somebody. But I believe a tornado hit their contractor's place.

When we had an electrician come out, he didn't even check everything but he put everything was done. He was not ready to listen to us. He had to take a look at five of our fans, but he just looked at one. I don’t know what report he wrote. He was talking to someone on the phone. We had some issues with the lights, and he said everything was fine and he didn't know what we were complaining about. So, we were totally dissatisfied with that guy.

Pro Appliance was sent out for my last claim and that service was fine. Everything was done perfectly. I was selling the house and I wanted the unit to be repaired so it was in working condition. It took like five days for the contractor Pro Appliance to come out but I was really satisfied with their people so I was willing to wait for that. Their contractor did a fine job and they did what they were supposed to do. The guy was very professional, was easy to talk to and was very helpful.

I made a claim with AHS a few weeks ago. The garbage disposal was leaking dirty brown liquid under the sink and it smelled horrible. Then the toilet was running when nobody had flushed it. It’s easy-peasy to file a claim with AHS online, but there's no room for me to write a comment if it’s not necessarily the exact situation. But when they call, they always ask. So I described it to the company that called me and asked me to describe it before they would come out. The technician was a super sweet little guy. He had everything fixed in no time. He just did his thing and had me sign something when he was done. Everything has been absolutely perfect since the repair and I think it works better than it ever did.

The washing machine wasn’t grinding and The Lindsay Company came out to repair it. Everything is fine now. The technician also came very much on time and he was great. Even the claims representatives at American Home Shield were great.

We had a leak in a pipe under the house and the online process to submit the claim to American Home Shield was easy. However, I had to follow up and call back in. Initially, when the contractor was scheduled, timing was a concern. So, I called and asked if we could get somebody else dispatched. AHS was able to help me get somebody else who would come quicker. The contractor knew what they were doing and they were professional. They had to come back because they couldn't tell what caused it or where the leak exactly was because we first had to get the water taken out before they could get on with it. Then, when we get that done, they came back and they were able to get under there. They took a picture of it, diagnosed it and fixed it on site that day. Since then, there has been no issues.

I'm a landlord and my tenant was telling me that the AC wasn't working. I contacted AHS and had another vendor referred to me. I called them on a Friday but then they never responded. The following Monday night, the vendor never bothered to call. So, I called American Home Shield and I requested another vendor, which we had worked previously. I called them, and within like an hour, Michael from Subcool was at the house. I'm very happy with him. He was awesome. Moreover, I had to pay out of pocket and Michael only charged me 350. The other fool wanted $850. So, when I was talking to Michael, I thought that he was more honest and that he doesn't overcharge me.

I filed a claim to AHS because there was a leak in the overflow valve. Will, the tech who came out, was really good. After they came out and identified that the air handler was bad, it went fairly quick. My experience with AHS has been all right. There was a little trouble in getting the contractors out though, but that's all.

Everybody at AHS has been great. Whether I submit my claim online or the few times that I've had to call about the other issue, everybody has been fine. They worked with me, they tried to fix it, and I have no issues at all. And that’s why we keep the service and recommend it because, as everything, it's a little expensive, but it's still cheaper than fixing and replacing something.

I called American Home Shield to get their $75 AC tune-up. But in the midst of getting the tune-up, I decided to check my unit. When I went upstairs, my unit was down. I usually check it every year but when I went up and checked it and let it run for about a day, it had ice. I called AHS and Cutting Edge came out and did the repair. The tech went outside and checked the pressure on the air conditioner and he noticed that it was a pound and a half low on Freon. For anything over a pound, I had to pay the price. I had to pay AHS $100 for the tech to come out, plus I had already paid the $75 for the AC tune-up. But the AC tune-up was scheduled for the 17th of May, so that gave me an opportunity to go on ahead and cancel it because the unit is fine. And the $10 for Freon was deducted from the $75. The tech also put some Stop Leak in it because he said I may have a leak in the line there, and it’s running fine now.

On our recent claim, we had two people come out, and they diagnosed two different things. We have one company come out for a leak and they pinpointed it to our toilet, but then the leak continued. The other one came out to do our water heater. From what they told us, there was a leak on the inside of the water heater. We have two water heaters, and one was completely rusted, and that would be a total replacement. The second water heater was just like it usually does. It looks it didn’t have any issues but there was the drain can that leads outside where you can see the water coming out of the pipe and it was almost like a faucet was on, the water was just flowing straight out of there. That one was just repairable.

My AC was starting on but the motor inside where my compressor was was not turning around. I did a claim online with American Home Shield and navigating through their website wasn’t a problem. The only problem I had with it was that they told me that someone would call me. But they didn’t call me. A-US Air Conditioning of Texas just showed up. And I had to rush leaving from work and run over there so that I would not miss it. This is the time of the year when you don’t need to have your air conditioning not working.

I called in a claim for my outlet and exhaust fan. The contractor that American Home Shield assigned came the very next day and they also gave me a call that day then came right out. After the repairs, all has been working well.

Our washer was not getting the water in, so the electrician from Roth came in, and he checked everything. He told us that the drum in the washer had to be repaired, and after checking it, he said that it would cost more to repair the washer than it would to replace it. AHS replaced it and it was no trouble at all. It was a pretty quick turnaround time, too. The electrician put in a report, and then we got a call telling us what we needed to do, where we needed to go online to see the different washers that were being offered. And they talked us through it, how to go about doing it, and we picked what we wanted, and that was it.

For a couple months, when taking the water out the washing machine would really shake bad. It shaked powerfully and made a strange noise. I called American Home Shield. The rep was friendly and courteous. Also, the contractor that was sent picked up after themselves. AHS is supposed to send me another machine.

I’m happy with the American Home Shield services because they provide a service as soon as there is a claim. There was a problem in the restroom recently and the tech they sent was very good. He fixed it in 10 minutes. He even showed us what the problem was so we could fix it ourselves next time ‘cause it was a small issue. We haven't seen any problems after that.

Our furnace completely broke down. We contacted AHS and then they assigned Budget Heating. Budget then had a technician come over. That time, I was not there. He said a circuit board burned out, and he replaced it with a new one. After he left, however, it was warm, so we didn't turn the furnace on for a couple of days. But then, it became cold, so we turned on the heater. It came on the first time, but then after the temperature was reached, the furnace stopped and the heater was not able to get it back on at all. It was trying to start but for some reason, it couldn't start with the fire. Despite this, the gas was still supplying. We smelled gas and we also heard the engine. It's something like the engine was trying to do something. It was a mildly pounding sound. We were a little bit scared, so we turned it off.

Whenever I submit claims with American Home Shield, I like talking to their reps because then I know I'm gonna get who I want. I don't always get to choose the contractors I'd like to use, but most of the time I could. If it's not a bad emergency and I know there's one on their list that I like, then I would request to have that contractor. The one we had from Service Pro for our furnace last fall was very good. He was very upfront and honest. Before him, we had another company that did the inspection for us, and they told us we needed to replace the furnace and probably the air conditioner. The guy was a little creepy and I requested not to have him.

The system wasn’t working and it needed some type of relay switches. I submitted the claim online to American Home Shield and they did an excellent job with the response time. Both of the contractors who came out were very professional, polite and quite knowledgeable. They called and let us know they were coming. We didn’t have any problems with them. Service Pro Heating and Air was a good company to work with. Since the repair, the system has been working good so far. I haven’t had to call them back and they were on point. I was quite pleased with them.

My water heater was leaking and so I called in a claim to American Home Shield. Their rep was very nice and I had the perfect experience. As soon as they heard that my heater was leaking, Crystal Clear Plumbing Professionals was right here. They came very quickly and I was very happy. My heater was old and it wasn't up to code and the earthquake straps weren't on. Once their tech looked at it, he saw how bad it was. He said I needed to have the straps on so I had to pay extra to get them on so I would pass the inspection. Still, he knew what he was doing and was very nice. Things have been perfect since the repair. Now, I don't have to worry that my heater is gonna explode.

I had put in two claims with AHS at the same time. One was for our washing machine and the contractor that came out seemed professional. He said what the problem was and how difficult it would be to fix it. Due to the nature of the problem, it would be a replacement of the appliance. We're looking at which appliance we're gonna get to replace it. That interaction was very good. However, on the other claim, AHS sent somebody out for the wrong thing. The contractor seemed to not quite get what I was saying.

I recently filed a claim for the pool heater. American Home Shield sent out Xact Pool & Spa and I had a great interaction with them. They’ve been out here before and they do a great job. Everything works fine like it should ever since they’ve been here.

My garage door wouldn't go down and the top panel looked like it was out of alignment. I got inside and I looked, and a bunch of the wheels had broken off the garage door. So, I called American Home Shield and got a hold of their contractor. He called me really quickly and made an appointment to see me the very next morning. He came out, saw what the problem was then called back and talked to AHS. That's how we found out that the things that were broken weren’t covered.

When I bought the property in July of 2018, the AHS plan was already paid for up through April, and then I renewed it this April. I called them to submit a claim when our garage door openers didn’t work right and the experience was very easy. The rep was very good and the contractors were out fairly quickly. Everything went well when the contractors came. They were very friendly, got right to work, and they found a problem in the first door opener. But they couldn’t fix it with what they had there so they came back four days later with new parts, and installed that, and it’s been working perfectly since. However, the center garage is acting up right now. We just didn’t notice that until recent. We wanted to wait a while and see how it continued to act, if it would come back on and work perfectly. But every so often, it doesn’t work. But my experience with AHS is good, overall. I'm happy with it.

This time of year down in Texas, it’s a pretty common thing to get everything checked. I submitted a claim to the American Home Shield website and it was good and easy. There was like a preset box. Immediately I was notified. And then, the contractors said they'd contact me within 24 hours to let me know when they're coming. I worked with the technician and his service was fantastic. He did everything above and beyond.

I’ve had so much work done through AHS and I've been very happy with them. The guys who did the check-up on the air conditioner were great and the garbage disposal guy was amazing. He impressed the heck out of my mother and she's not an easy woman to please. She said he came in, was very professional, knew exactly what he was doing, got it done, and was out within half hour. When I submitted my claims with AHS, I did it online because if you go by the phone, you’re gonna be on hold for three-plus hours. So their phone process sucks, but their online process is great. Also, their contractors came out within 48 hours since the claims were submitted.

We’ve been in our house since ’04 and our water heater that was already leaking a bit just went kaput. We were right in the middle of taking a shower, and all of sudden, we had no hot water. I got a hold of AHS's people and everything was good with them. However, while they would cover my water heater, there was this other thing that they didn't cover. The state of California has regulations which state that when people put water heaters in, they have to have earthquake braces and everything has to be up to code. The bill came to about $1,000 by the time they were done with me.

I had a seasonal tune-up for the AC. I made a claim for that with American Home Shield and their rep was good. Everything went really well with their contractor. The AC has been great since then.

My washing machine kept shutting itself off. I called AHS for help and they responded with setting up an appointment with Sears within an hour. That was a very quick turnaround time. I did research on AHS before I started using them and I noticed that there were a lot of complaints about slow turnaround time. But that was not my experience. Still, they should respond to those complaints. At any rate, Sears is their provider in my area and the gentleman was here the next day. It turned out that the problem was on the computer on the washing machine. He replaced it very quickly and very professionally and was on his way.

Recently the broiler and the oven top weren't working, and filing a claim for it online was super simple. It took a day for a service tech to come out which was amazing. He was spectacular and super professional. He has been here before, so it was nice to have the same guy again. When he moved the oven, it started working so it wasn't broken. Everything is working fine now. I have been so impressed with my service from everybody at American Home Shield.

American Home Shield has resolved half of the issue but somebody has yet to come for my plumbing. Also, I had ice forming in the wine cooler and I have an independent icemaker which stopped working, and I put those claims but nobody showed up nor called me. I don't know who I need to talk to regarding that. When I bought the policy, I checked what appliances were included so they told me that the icemaker and the wine cooler were included. However, when I put in the claim, it was not going through. I did it online because of my travel schedule. I just couldn't contact the representative because then I have to wait 45 minutes. It's a long process. Contacting customer service takes such a long time. By the time they call the technician and get them, it takes 45 minutes to an hour. Because of my work schedule, I'm not able to keep it up.

We noticed a problem over the winter time where the air conditioner kicked on when the heater kicked on, which meant we were getting a mixture of hot and cold air through the registers and that didn’t really work in the dead of the winter. And then it was icing up. So, I knew I needed it to get fixed before the summer got here. I called American Home Shield and submitted a claim. They asked what the issue was, I told them, and they took my information. And the air conditioning contractor called me within a couple of hours. They came out on a Friday and had it repaired and replaced by the next Wednesday. The contractor was professional, courteous, and knowledgeable which are the three most important things.

The contractors that American Home Shield sent out to my home were very good and very professional. They were able to fix my dryer but, they said they cannot fix my microwave. A contractor sent a letter to American Home Shield about it and I was told that the microwave will be replaced. He called me this morning to get more details about the microwave however I was at work and I told them I will call them when I get home. That aside, American Home Shield did a good job and I had a very good experience.

The control panel of our General Electric oven went out. I filed a claim with American Home Shield and the techs who came did a great job. They ordered the panel, replaced it and I was back in business. We also had an under-the-counter icemaker that just stopped working. But it took a little longer for them to figure out. In the end, they replaced the unit that makes the ice. But then, the unit wasn't cooling so the tech had to order another part. We got that installed about two weeks ago and it worked great since. Overall, AHS is good. We've been paying for the service for over a year and when we need them, they are there. They are Johnny-on-the-spot so I'm very pleased with the service.

Our central air unit was leaking freon. I called American Home Shield and it took a while to get everything processed. My issue was with the Indian department that they sent me to when I called. There was a bit of a language barrier there because I speak redneck and the rep spoke English as a second language. Still, they sent out two different technicians who were great. They were easy to get along with and did a fantastic job. My unit was fixed within a month and I didn’t have to pay but $225 out-of-pocket for a new coal furnace and complete unit, so I'm happy.

Someone came out and did the repair but within a week or so, it quit working. At that point, the service technician said that something would have to be replaced on the stove but American Home Shield said that they're gonna have to replace the whole oven. The technicians were great though, and Comanche Appliance was awesome.

Whenever I put in a claim to American Home Shield, I do it online thinking that was gonna make it faster. However, if I did not call, they wouldn't have resolved my issue. I told their reps that it has been five days that I didn't have AC and nobody has called. I asked them if somebody was coming. That time they had already charged me without their contractor coming.

I had a plumbing issue recently and it was easy to do an online submission of the claim with American Home Shield. The contractor that was they sent out was professional. We still haven’t resolved the issue, but we have a plan in place.

I have a washing machine that somebody came out to fix. It was working when he left but when I went to do the laundry later that evening, my washing machine would not turn on. So now, I'm still in the middle of an open claim with American Home Shield. Also, the hours where a tech was able to come out were very limited as far as when he was available. It's taking a long time. But he was really nice, respectful and careful with the way that he was in the house.

One of my burners was not working on the stovetop. I went online to file a claim with American Home Shield and boom. The next thing I knew, somebody was calling me. I prefer that way because a lot of times when I have a moment to do that, it’s after business hours or before business hours. So for me, it’s easier to hop online and do it. Felix Appliance Repair came out and was really nice, quick, and didn't make a mess. They were in and out and they were professional. They came in a marked car so I knew it was who it was. It’s a great peace of mind to have American Home Shield when something goes wrong. You don't have to go, “Oh my gosh. It’s gonna be hundreds of dollars.” You just call and somebody comes out for $75 and it’s a manageable amount. I would recommend them.

There was a leak underneath our sink. I filed the claim over the phone and the AHS rep I talked to was good. She got a contractor on the same day and it was really fast. American Plumbing & Drain came out and the guy was okay. His communication skills weren't that good and he has a really thick accent. It's hard to get a straight answer too from these contractors about what they would recommend. We're trying to decide if we need to install an air gap or not. People are just very wishy-washy and like they're, "Yes, you could. You might have to drill a hole." We're a little worried that there's gonna be another leak 'cause we don't have the air gap.

My experience with American Home Shield has been fabulous. I called a claim in for my microwave door that wouldn’t close and their representatives were very nice. They put me to Nana Services and they called me within 45 minutes after I talked to American Home Shield. They had a man here within four hours. He came out and looked at it, said, “I can jury-rig it to make it work for a while. I can’t guarantee it’ll last.” So, he took it apart and drove a hole in the plastic and reattached the spring. And he said, “I don’t know how long it’s gonna last.” And so then, he called AHS back, and they told him that that model was discontinued so they’d have to order a new microwave. So, it worked.

My garage door stopped working back in the winter time. They would try to open up or would be halfway down and then stop and then go back up a little bit and stop. I ended up having to disconnect them. What I have are older, 15-year old garage doors and I had the same problem of them not working last year, and AHS sent someone out to fit some stuff on them. They came out again this time and checked everything. They ended up determining the units needed to be changed out.

Our call to a company required replacement of a pressure backup boiler to the hot water heater. The boiler was leaning on the wall so a hole in the wall had to be made in order to access it. I filed a claim with American Home Shield and a guy came in and fixed the drywall. Generally, I’m satisfied with AHS' service. The only criticism I have is that sometimes when submitting a claim to AHS, the waiting for a response to a call is 10 or more minutes. This varies. But when I get to actually contact somebody from there, they are efficient. They assign a contractor in the area. Usually, I get a call within several hours to schedule an appointment. This is the norm.

My son-in-law paid the annual bill for the contract with AHS and he also pre-paid the $75 AC tune-up. We found out it was only for one unit. I’m the mother-in-law, living in the house and when I called to set the appointment up, I said, “I’m going to give you my charge card for the second unit so you can do them both at the same time.” But when they got here, they only had $175 listed, not the one that was pre-paid at the time the annual statement came up. For some reason, they’ve never credited the original 75.

After I filed a claim online for my AC that wouldn’t turn on, American Home Shield sent someone to come out and service it the following day. The service tech was professional and everything is good now. I’m happy with the service I receive from American Home Shield over the years. I have also recommended them.

American Home Shield had Sears do my microwave, and they were very timely and did a very excellent job. I also had some plumbing work done and the contractor also came out quickly. The electrical work is still in the process of being done. The technician that AHS sent out is not able to complete the job by himself, but he said he had to send somebody else out and that’s a separate bill for me. I was still wondering about that. But they listen and then they communicate with me, the particular. If I have something I call about, American Home Shield responds in a fine way.

Everything was nice and easy in American Home Shield's claim process. I had a claim for the washing machine and the guy from GE Appliances was very professional. He ordered the part and he did the job. Something was wrong with the controls for the motor of the washing machine and that was replaced. Everything went perfect. However, I had a little issue or misunderstanding with American Home Shield when I called one time for service and the guy didn’t show up. I was charged money and so I called a couple of times and they took care of the issue. I’ve always been happy with them and I have good service.

Getting through on the phone with American Home Shield is difficult. I went to filing the claim online because it was easier. It seems like every time I call, I have problems getting to the right person, or the person I reach isn’t the person I need to talk to, then I have to be transferred. The last time I called, it wasn’t a good experience. Otherwise, the experiences have all been good.

Very unhappy with the service that I have received since signing up. I read the reviews before I chose a company to sign my 5 properties up. However, I have not received this type of service. It seems like the representatives look for reasons on why they won't help you. I've been paying my premiums and my deductibles but still have had to have covered services pay for out of my own pockets. I'm definitely doing research to switch companies ASAP!

My account was set up online with annual payment, however, my bank saw it a fraud hit. When AMS called, during the conversation, I was told that a monthly payment option was available if I preferred (this option is not provided as an option online). I chose that one and noted that since it would be monthly billing, I gave them a debit card for the new billing contract information. AMS charged my debit card monthly and then and two days later, charged my debit card for the annual fee without authorization. When I called to have them correct the error, at first they said the error was theirs and then tried to blame me for the error. They said it would be 3-5 days to put the cash back into my checking account.

I called to cancel my contract two months ago and I still haven't been able to cancel it after repeated phone calls. The fees just keep adding up as well since their contract department doesn't seem to honor cancellations. Also, I tried to cancel my contract with them in the first place but they didn't seem to ever cover anything that needed repair.

I’ve always had condos, so I didn’t know I’d have to use a home warranty quickly. I bought our home in December and purchased the AHS warranty. The appliances in the house are very old and the washer didn’t work. The contractor got their $75 and was hell-bent on fixing it so I wouldn’t get a new one but the washer's about older than I am. He fixed a piece on the door and it seems to be working for now. But I would not be surprised if I'd have another claim for it in the next few months.

I had a fixture that kept going off and on in the house. When I was switching it off and it would turn on and then it would go out, then come back on, then go out. So, I thought it was short. It’s a switch that switches multiple lights on at the same time, so I was kinda concerned that it would be a hazard. I called the American Home Shield phone number and they called me back, and then they told me the name of the company that will be contacting me. I got emails with the name of the company and then I would coordinate with them to schedule the time. The contractor was very, very professional, and very courteous. It was definitely a good service. Everything has been fine since.

Things have been great with American Home Shield. When I speak to their reps, they have been very courteous. The repairmen they have sent have been timely and very knowledgeable. They do high-quality work too. One time, the microwave started arcing. The spark was coming out when I tried to use it. The tech from GE appliances came through, checked it and told me that it would have to be replaced. Everything has been fine since.

The hot water heater was leaking everywhere. I called AHS to file a claim because of the urgency of it. I've heard of the electrical aspect exploding and things like that. The process was easy because it was late in the evening. But there were times where filing a claim with AHS by phone takes an hour's wait or it's impossible to get through on the customer service line. At one point, I was even considering researching another home warranty company because of the length of time to get through. Sometimes, it'd also be hard to put into words what I was doing or there'd be multiple repairs that I needed done and that didn't make it easy to navigate their website.

The furnace downstairs wouldn’t kick on and that was the first time I ever dealt with American Home Shield. I called up there and they took care of it. The next day, I got these guys from Royal AC out. The funny thing about it is that the Royal Air people were the ones who actually told me about American Home Shield. I told them I was gonna start buying a house and the guy came out said they did work for American Home Shield and I would need to get that. Those guys were great. They were totally killer. But with the second guy American Home Shield sent out, I felt like he came in too quick and said the work was not covered. That one wasn’t a good experience.

So far, I've had two calls with American Home Shield and I was very pleasantly surprised because the contractor they used called back very quickly, which was very nice. Moreover, they actually showed up and were very knowledgeable. With my oven, the contractor needed to order a part and I had to wait for them to come back. However, when the microwave's heating element stopped working, the contractor who came in happened to have the part we needed. He did a great job and got the microwave fixed right away.

I filed a claim on an Easter weekend and still got a phone call from C & P Plumbing on a Saturday. Although the plumber haven't showed up yet, they called to make the appointment which was convenient to my renter, so it was very good. I’m also working on a repair inside my house. The contractor was very professional and knowledgeable, and did what we asked him to do. All in all, I’ve been extremely happy with AHS. They’ve been very thorough and have held their end of the bargain. They’re a straight shooter and I appreciate their rapid response.

I’ve been with American Home Shield from 2015 to 2018 and then, went through a transition. The service was great and I didn't have any issues with getting things I needed fixed so, I just restarted again. Plus, the technicians have been very professional. The other day, I called in a claim to American Home Shield for my dishwasher. It was leaking and a little later on that day, I realized my microwave wasn't working either. So, I called back and asked the agent to include my microwave into the work order. She said okay and that there was no problem. However, when the guy came out, he only fixed the dishwasher. I asked him about the microwave and he said he tried to fix it. I don't know what his problem was and if it was too complicated for him. He didn't do any diagnosis on the microwave because he couldn't figure out how to work it, after me, even showing him.

My experience with American Home Shield was great and I'm very satisfied. When I submit a claim, I usually wait a long time but they got a hold of me real quick this time and I was really impressed. I talked to a representative, and she told me what it was gonna cost and made it possible. She said that I didn’t have to worry about anything and she charged my account, and I didn't have to produce any more credit cards ‘cause she got it on record. I had to get my account number and I didn't have it. She told me where to look for one, and I found it and gave it to her. She was real helpful and understanding about my situation. I explained to her that I normally would have done that myself, but in my old age, I am not able to get down like I used to.

American Home Shield is great and I love them. They’re always very punctual. I submitted a claim for my washer that had a leak and they got the appointment set up, even though they had to have a special person come out ‘cause it’s a Samsung. They couldn’t do it, so they had to find somebody from Samsung to come out. The tech who came out quickly figured out what was wrong with the washer. It was frustrating but he was wonderful. He was also very friendly, kept me in the loop of what he was doing, and did what he needed to do to fix it. It was done and the washer is now working perfectly. I’m gonna be building a new home and American Home Shield will be the person that I go to. I couldn’t live without them.

I like American Home Shield. The dishwasher is working now but I was disappointed with the way that the whole service thing went. We called on a Thursday and the contractor was closed on Friday afternoon. And then they didn’t get back with us until Monday, and then they scheduled an appointment on Wednesday. Instead of being able to call up and get somebody out right away, which is what we thought would happen, the contractor didn’t get there until a week later. Our dishwasher was out for a week. We didn’t get a timely service. That was not acceptable to us because we paid online when we first made the claim, we paid $75, and then it seemed like we’ll get around to it now that we have the money. If that is how it’s gonna be if we’re gonna make a claim that takes a week to solve it, then we’re with the wrong company.

I've greatly enjoyed the ease of access and quickness of American Home Shield. They follow through with the claims and the process, and they get a contractor out. It's been a wonderful experience. I recently made a claim for the pre-summer air-conditioning tune-up special and it was a very simple process. I just logged in, saw the link, clicked it and it took me to the entire process to confirm. They emailed, called and sent me a text message, letting me know and keeping me informed of their arrival. They were very professional and great with communication. I was told by the contractor that came that we’ll need some Freon added, and it wasn't part of the actual service or the claim. But they said they had everything checked out, and it was fine.

I had some leaky faucets and after I filed a claim online, American Home Shield had somebody come out the next day for service. The plumber did a really good job. All has been taken care of and everything is working well so far. However, it would be nice if American Home Shield answered their phones a little bit easier. They don’t answer, so it’s a pain.

On a couple of occasions, the vendor sent by American Home Shield did not do the work because it was cancelled. However, my card got charged anyway. When I call and tell AHS that the work was not done, it is my word against the vendors. The rep would not believe me and would need to talk to the vendor to see if they did the work. I would ask whether the vendor submit any paperwork to show that they did the work but then the rep would say that there isn't any paperwork in their system. That should prove to AHS that the vendor did not do the work. Instead, it took going back and forth with AHS to get credited for the charge.

I had my AC checked out to make sure it was right for the summer and it went pretty good. I filed it with American Home Shield over the phone. The contractor that AHS contacted called and they said they would let me know when they were gonna be there. The tech sent information, tested the thing and checked it out for me. What AHS is doing is good.

Our air conditioning was blowing hot air. I called it in and it was a very simple process with American Home Shield. The contractor was excellent. He was super professional and incredibly knowledgeable. As a matter of fact, he was on the phone with two other technicians and was walking them through stuff as he was here. It took about 20 minutes and he found one wire that had been wrongly connected. He fixed it and our AC is now working great. We're new homeowners and it's nice to have that peace of mind knowing you have a warranty for a year. AHS has been great so far.

I submitted a claim to American Home Shield over the phone for a replacement of dishwasher racks. Their claim process was fine. I was given a response time to be contacted by the contractor within 24 hours and he did. He was fine, very easy to talk to and he seemed to know what he was doing. He's been out to my house a couple times because the shipment of the racks came in two parts. Neither one of us realized that one box only had one rack in it instead of two. So, the one was backordered from the company.

I have two warranties with AHS for my rental properties. One in Texas and one in North Carolina. I was trying to get them umbrellaed, but because they were in different states, they wouldn't allow me to do that. I think they do umbrellas, but when I added the second warranty, it was after the time I could do it. It's no big deal though.

When I submitted a claim for a water heater replacement from American Home Shield, all went very well. I did it online and everything was prompt. I got an appointment fast and I was very happy with it. My interactions with the contractor were minimal. I talked to them when they installed the new water heater and they gave me some instructions on how to operate it. Also, they were decently on time. Since the installation, we have not had any problems. I am very pleased on the whole experience with American Home Shield.

We had the locks of our house changed. We submitted a claim online with AHS and it was easy. After a couple of hours, a tech from Texas Lock Professionals came out and our interaction with him was great.

I had issues with my garage door where the chain came off track then it just got all kinked up and wouldn’t go up or down. I did an online claim and it was very easy doing that with American Home Shield. I got a very nice technician but the claim cost me $100 and it was just a minor fix. It might have cost me less without the warranty. Other than that, I’ve told tons of people about American Home Shield.

Greg and Sons Appliance Repair came out to repair my dishwasher. I called AHS for the claim and they arranged everything. Then, the contractor inspected and came back with the part another day. The guy left me a note on what he did to make the repair since I wasn't home.

My garage door opener wasn’t working. I submitted a claim with American Home Shield online then I got a text message. The contractor that was sent out gave good service. The technician called, showed up, diagnosed the problem, and fixed it. He looked at everything and recommended that I needed some new sensors. I was given one of the top-of-the-line garage door openers and its performance has been excellent. I don’t like, though, that the price for AHS' service goes up every year and I’m not too happy about that.

We purchased a new home and an American Home Shield warranty was one of the things that was included as part of the purchase negotiation. It was useful in that the dishwasher failed in the first few months and then, the heating unit failed. We paid the appropriate co-pay, but to just have it directed to a provider in the area because we didn't know any. Generally, using the website is fine. It doesn't necessarily get down to finding an explanation of what the problem is as it might, but AHS could never come up with something that would be appropriate for all situations. My interactions with the technicians have been very good.

The plug behind our fridge recently stopped delivering power. The fridge was fine because we were able to plug it in to another outlet and it worked. So, we put in a claim online to have someone come out and check out that outlet. It took a couple weeks, but that was more on scheduling limitations on my part and we had a blizzard in the middle of that. The techs that came were awesome. They got it all figured out in about an hour or two. It was our first time using American Home Shield and we were extremely happy. We would recommend it.

I have had American Home Shield for about two years now and I had one bad incident with them and several good ones. The bad incident was horrible as it took three months to get my thing fixed. I blame that on everybody ‘cause the contractors were slow to respond and trying to get in touch with American Home Shield wasn’t easy. That left a really bad taste. While I still see the value in having the insurance, that makes me think twice. Then, there was a special for servicing the air conditioner offered before the season which I did. However, that wasn't an easy process. Still, everything else has been quick and satisfactorily taken care of.

I submitted a claim to American Home Shield for our pool. The hot tub or the Jacuzzi area is integrated into one system and the water was draining out, not completely but draining out of the hot tub. And a couple of seals or o-rings came out. The first pool company that was put on our work order came out, replaced the item but that didn’t work. He came out again, replaced another item, but that didn’t work either. Another company came out, pointed out what he saw and what he was gonna do, and explained to me the situation. So, he went ahead and did what he had to do.

Our water heater went out a week ago and we still do not know when it will be replaced. Also, we were told that because of “modifications” which are apparently not covered, we will have to pay $495 on top of our $125 service fee. We have had other items fixed: stove, dishwasher, garbage disposal. Each time, the process has taken several days. There is the illusion of speed because you get a text immediately when you request service and a service technician comes within 24-48 hours but they almost never are able to fix the problem right away. They have to get approval from American Home Shield to purchase any parts and make any repairs so this slows down the whole process. We won’t be renewing our contract.

I have had American Home Shield for two years now. I have made two claims in two years one for my doorbell and one for my ice maker. It seems according to the contract that it is covered but when the technician comes out and they call for authorization nothing is covered. I have read all my contract and all exclusions in it and nowhere does it state that a water valve is not covered. It clearly states all parts are covered for fridge and ice maker... As for my doorbell they charged me a service call and said again wiring is not covered. Again the contract clearly state that it is covered. When you call and ask to speak to someone they give you the runaround and never return calls when you ask to speak to a supervisor...

CONTRACTOR GRADE REPLACEMENTS - We had a slow drip from the kitchen faucet. American Home Shield (AHS) sent a plumber out to check it out and take pictures ($75 charge). Reported to AHS that we needed a new faucet. Plumbing contractor ordered the part and returned 3 days later. The contractor installed a CONTRACTOR grade faucet (cheapest possible).

I bought an older home in January and the AHS website says, "No age limit on appliances or systems. Covered items in good working order are eligible for plan protection REGARDLESS OF AGE OR APPEARANCE." I specifically told the sales lady that I had bought an older home and she affirmed that even older appliances will be covered. The contract even states that it covers: "malfunctions of covered items PRIOR TO and during contract term." Contract goes on to say it covers insufficient maintenance, rust, corrosion, or sediment." Also covers: "UNDETECTABLE PRE-EXISTING conditions... that could not have been detected by a VISUAL inspection." I felt comfortable with those terms so I ordered the warranty in February.

They take your money up front, and then make it impossible down the road. They sent out a plumber, who over-diagnosed my issue to get my claim denied by home warranty. I know this because they looked at the issue for less than 5 minutes (while holding their clipboard the whole time) and told me I had a break in my pipe, which was not covered (for some workaround reason), but I sensed something fishy so I got another plumber out there on my own dime. The pipes were fine, it just needed a routine cleaning. I contacted AHS to explain the issue and they refused to fund my $75 service fee charge, because the plumber did come out. Yeah, they came out - just to try to extort money out of me. I am a first time homebuyer and was convinced to purchase this by my realtor. That was a BIG mistake. Waste of money.

We purchased a home and a couple of my friends had American Home Shield. Based on their recommendation, I went with AHS and I’ve been with them for close to two years. They were running a special for a season checkup. It was for $75 and we had our air conditioning serviced. I’m very pleased with the company that we dealt with. The fellow from Air Pro Master who came out was very knowledgeable, friendly and he did a good job. The unit was working fine and it was just preventive maintenance. I would use them again.

I recently filed a claim for the ceiling fans. We had electrical problems with the ceiling fans and then after that, we had some electrical wiring problems as well. I've had to call back American Home Shield a couple of times because there was some unfinished work, and I wanted to get some information, and there's a huge language barrier every time we call. I understand that they wanna save money and outsource the calls overseas, but it is annoying. The work that was done, the process, and everything that set up the business are awesome, but the customer service and trying to explain something to someone that has no idea what I'm talking about is rather frustrating. American Home Shield could find a call center somewhere in the States.

For the first time, it wasn’t that difficult to submit a claim with American Home Shield, but I’ve had problems with them in the past in contacting them and getting the right people. Also, their website was all screwed up but it seems to have been fixed. I always submit claims online because I’ve waited 45 minutes and never gotten to speak to a person when I called. Recently, my pool pump stopped working completely so I filed a claim. The contractor, ABNation, contacted me in 24 hours, then they came the next day. I was in Connecticut and my house watcher went to the house which is in Florida. She said that the tech was very nice and the pool pump is now working.

A valve on the hot water recycling system burst in the garage and was spraying water everywhere. I had to figure out how to turn that system off. We then called American Home Shield to arrange to have a plumber come out. At that juncture, we needed somebody out here rapidly as we could get him, so online didn’t seem like a reasonable option. We felt that we needed to make arrangements on the phone and get it handled as promptly as we could.

We got the house re-keyed and we submitted a claim online with AHS to have it done. Their online process was very easy to do and they sent out Holders Inc. pretty quickly. My wife was there when the techs came out and she said that they were extremely professional and very nice people. They called before they came and were very courteous while they were there. Also, it just took them a couple of hours to complete the work.

When the light switch wouldn't function very well, I submitted a claim to American Home Shield over the phone. The rep I worked with was fine. She asked for certain things like address and phone number and then she asked what was happening. She then told me that somebody would come and set up an appointment. They were there that day and I was impressed with the guy's knowledge and politeness. The work he did was absolutely excellent. He was able to complete the repair the same day.

Our dishwasher was leaking. Submitting a claim for it was easy. American Home Shield had a someone come out. The repair person was very experienced. It’s not leaking anymore and we’re happy. I would recommend them.

It's quicker to file a claim online with AHS than over the phone. I don’t have to wait. Their contractors are good. It seems like they switch every year with a new heating and air company so it's never the same person. Overall, everything's good.

There was a leak coming from the pipe leading to my toilet, and it was dripping and causing a puddle to form around the base of the toilet. When the contractors came out the first time, it stopped leaking and so, I was very frustrated. The guy had to go away without fixing anything. Then the second time, I had to call them back because it started leaking again, and the guy came out. He said that it was a valve inside my plumbing and that he would replace the whole thing for me. I wasn't charged another fee because it was a return within 30 days. So, it was a good experience. I've had other things fixed and typically, the service is good. I renewed and it will be effective in July but the price keeps getting more expensive each year.

When we first moved in, we did a couple of drain issues with American Home Shield. Submitting claims to them was pretty easy. I submitted my claims online and somebody then calls and schedules somebody to come out the next day. The techs they have sent have all been great.

My refrigerator quit working and I filed a claim with American Home Shield. It was aggravating at first because when they sent my information over to the Sears, for some reason and somewhere between them, Sears didn't get all of my information. So, I missed the first appointment and they couldn't call me. Then I had to wait another month. I lived out of a cooler for 3 months before they could get to me. I was very frustrated but then they came through and got me all fixed up. It was good and I had to learn patience. The ladies I spoke with at American Home Shield were very professional and they kept their cool.

My mom had American Home Shield when she lived in St. Louis, and I knew about them. I had always thought about getting it then, but it was like a fleeting moment. Finally, I said I was just gonna do it, and I'm glad I did, because now I have peace of mind. My mom used AHS a lot with some of her appliances, and the experience with them was always professional and quick, and it was great.

The AC was not cooling and the air flow was not what it should be. I called AHS and the rep scheduled someone to come out. The contractor contacted me and came out and fixed the problem. He seemed very professional and showed up when he said he was going to. He diagnosed what the problem was and resolved it. He also gave me an estimate of what I would possibly have to pay for Freon, which AHS didn’t cover a whole lot. But I paid him a couple of hundred dollars for Freon. The AC has been performing fine at this point. I’ve had other claims with AHS and sometimes there have been some issues with me being able to get ahold of people, transferring me a lot and not getting a call back when I was told they would call me back within 20 minutes. Some of those things have been a little bit frustrating. But overall, AHS been able to resolve my issues after a while.

I called in a claim for my broken garbage disposal and everything worked smoothly with the claims representative. I was given 72 hours to expect the contractor out and it wasn’t an emergency so it didn't have to be done that day. Then, Aladdin’s Plumbing came out and they were perfect. They came on the first part of their window, and were in and out of here in an hour. A new garbage disposal was put in and it works fine. I was very pleased.

I turned on the dishwasher and it short the breaker. I submitted a claim to American Home Shield over the phone and the rep I talked to was very professional, courteous, and very helpful. Number One R&R Electric was out the day after and the tech did all the checks and showed me how to reset the breakers. There were two GFI switches and he showed how to set both of them so that it works. The electricity at home has been good since the repair, but the dishwasher is still not working. I had the appliance here yesterday but there's not enough to power it. I need to get the electrician back out to find out why there are 120 volts going in, but only 80 volts coming out.

I got an email promotion from American Home Shield to do preventative maintenance and I've been with them for close to a year now. I got the air conditioning system checked. I did that online and it was very simple. The team came out in two weeks. Everything was fine with the AC.

AHS sent Awesome Appliance twice. They just came out for my stovetop and were outstanding. The tech took care of the problem right away and ordered a new part for me. He told me it would take a week but the part was here in four days. It was perfect. The time before I had a problem with my dishwasher, where rats had eaten all the wiring and AT Appliances came out, they could not diagnose anything. I had the dishwasher pulled out. I did everything they told me to do. They still couldn't tell me what was wrong. So I said I don't want them back again and I want Awesome. Awesome told me what was wrong. So Awesome is my number one place.

My pool pump stopped and whenever the guy that services my pool came by, he said, “Your pump is not working.” His company, Cowtown Pools, did my cleaning and they’ve serviced my pool for a number of years. They always do me a good job. That’s why I requested them. They know me and they know my equipment. We had a technician come out and confirmed that it was a pool pump, and so he replaced it, and they were all paid the service fee. My experience with them went well. They repaired the pool pump and did it within a convenient time without any problems and difficulty. They did a good job and everything is working fine. This past week, I had to have two flush valves replaced and the plumbers were F6 out of Alvarado, and they did me a really good job.

I filed a claim with American Home Shield over the phone for a service for my furnace and water heater on my rental property, wherein the igniter on the furnace was out. The AHS rep was very friendly and very professional, and the contractor who came out there did a really good job. It was a nice, quick and easy job and I'm very happy about it.

We're keeping up-to-date with our yearly ac check-up. AHS sent someone out and he did a wonderful job, so the air condition is all great and all good. He put booties on his feet. I said, "Oh, you don't need to do that." And he goes, "No. It's better to keep a clean house for you guys than just to clean up afterwards." I appreciate that. He was very personable. He told us a better way of doing a couple of the things where we thought we were doing right by the maintenance part of making sure that things were running smoothly, when you put the vinegar to clean it out kind of thing.

Our air conditioner wasn't working. It didn't come on. I filed a claim for it with American Home Shield, and their online process was easy. The contractor wanted to come the next day, but I wasn't available, so they came the following day instead. The quality of work that he performed was the best. He was honest and he just fixed the unit and went on his way.

I file my claims online with American Home Shield and the process is easy. With regard to some of the repair requests, though, they’re a little vague. For example, if I have a plumbing issue, it’s hard to elaborate on the issue more because the website has a limited availability of options to pick from. But other than that, the turnaround time is normally quick. Unless it’s on a Saturday, then I don’t tend to hear from somebody until Monday. Recently, we were doing an AC tune-up and the contractors that AHS sent were wonderful. They got right out, got the job done and it was simple.

I've already had three claims, and all three of them have been 5s so far with American Home Warranty. I use a lot of different web-based and phone-based systems and AHS' was really easy to use. Their computer system's very concise and easy to navigate and their reps were fantastic. I could go through the system and have them call me back in about 20 minutes because if they have a high call volume, they let me know. When I have a question or a concern over the phone, they would ask, "Do you mind holding for just a minute? Let me call so and so." And they would make the phone call immediately which makes me feel the sense of urgency to correct the problem with them.

The American Home Shield process was too long. The first technician that came in for my washer was very detached, almost dissuasive. He didn't wanna be here. My washer is old and I like it and all I needed to do was push and hold the button. I was trying to duplicate my washer because it stops and he didn't wanna wait for the cycle which only takes six minutes long. He said that there was nothing wrong with the washer. AHS sent a second guy who was patient and he saw that the issue was with the timer and he fixed it. The repair took a while though because of the gap with the first and second guy. I've been with AHS for around 10 years and spent about $5,000 of protection, so I got annoyed when the first guy said that there was nothing wrong with the washer. Also, AHS usually contracts with the company Active Appliances and they never call right away. I always really had to hound them.

American Home Shield sent Rhino Plumber after I filed a claim online for my dish disposal that was not working. Filing the claim was a very easy process but the contractor took a week to come out as they had lack of availability. When the contractor came, he was great and I was impressed with his willingness to be creative to resolve the situation. And since the repair, the dish disposal has been great.

I needed some Freon and something needed to be done to a heat strip of my air conditioner. I called it in and AHS called me the next day. The contractors of AHS were very nice, very considerate of my time because I was at work and I had to meet them. For the most part, I haven't had any problems with AHS. When I needed them, they did respond and what I've needed to have done was done.

The furnace was not working and we had no heat. American Home Shield called me within an hour of my filing the claim and told me that the contractor, Butler M-K Heating & Cooling, would be there two days later. The tech showed up five minutes before the scheduled time. He was very polite and he introduced himself. He was very professional and showed me the paperwork with my name and the contract information on it. He told me what he did to rectify the situation. He said that I needed two things for the furnace to work and one of them was a part that was defective and no longer working. So, he replaced that part which he had in his truck. He got to work, did the job, and fixed the issue within 30 minutes.

We called American Home Shield for the air conditioning check and service offer but the first company that they called was no longer in business. Within the 24-hour period, nobody had called so I called AHS back. Then, we immediately heard back from the other tech that AHS contracted. He came exactly when he said he would and he was very nice. Everything was taken care of. We’ve always had prompt service from American Home Shield. When we had claims before, the techs that came out have always been good. I’m ever so grateful that when I call, they take care of it. In fact, we had referred older people like ourselves to AHS. We told them that AHS would take care of things for them. They don’t have to lay on the floor and work over their head like they used to.

When I requested for service from American Home Shield, I used online and I got replies back of who the contractor was going to be the very next day. They gave me the phone number and name of the company, which I called. I was afraid that I would miss his call because they have my home phone number. The contractor came out the following day. The central AC was not cool and whatever he did, it works beautifully. He was very personable and I was very impressed by his knowledge and explanation. He replaced the filter for the units. So, I'm very happy and I would have him again.

The most recent claim I had with American Home Shield was for some electrical stuff that was identified when we bought the house. Apparently, it had been fixed but then it stopped working again. It was an electrical issue where there was a water feature on the pool that wasn't working initially. It worked during the final walk-through, however, it hasn't worked since. The heat to the pool and hot tub were working, then those stopped, yet the jets and all the water pumps are all working. I phoned American Home Shield and they sent a guy out. First, he said the pump was bad or there was something wrong with the pump capacitor. He said that it's a water feature, so it's not covered by the warranty. He did as much to look at the pump and said that I probably had to replace it.

One of our AC units wasn’t cooling to what it was supposed to be cooling to. I went to the American Home Shield site, clicked the button and made the appointment. Navigating the site was pretty good. I went to see what I needed to do to submit the claim, it popped up in the front page and said for some spring tune-up special, I could get my AC serviced for 75 bucks. When the contractor called, she said her first opening was on a Monday but that didn't work for me 'cause I was out of town. She came on my first day back in town which was a Tuesday or a Wednesday.

Submitting a claim through American Home Shield is easy and I do it online. In the past, I've had some very good contractors, but lately, they seem to be not and they seem to be sending out subcontractors. On April 12th, we have put a claim for our disposal to be replaced. The contractor showed up and they said they had to order it. I waited for five days, and then I called the contractor. They said they were waiting for American Home Shield to okay it. I called American Home Shield and I got someone who didn't speak English very well and it was very hard to communicate. They said they would work on it. That was last Thursday and the disposal is still not here. I suggest that AHS improve the contractor fees.

Our garbage disposal, which is something that we use every day, wasn’t functional. American Home Shield sent out USA Plumbing. Initially, I was given a notice that the company received the request and they’d be reaching out. I was given a timeframe that was within 24 hours. The technician who came was great, friendly, and helpful. The issue was fixed and that allowed us to function normally. The home warranty we have is very valuable because it has allowed us to get things fixed and feel confident that we’re not gonna have any big issues unresolved.

When I went up into the attic, there was Freon oil all over the place. So, I filed a claim online with AHS. It was a simple and pretty straightforward process. They assigned Affordable Heat and Air to my claim and they came within a day and a half which was quick. They found nothing wrong with my AC and when I asked where did all the oil come from, the tech said that he had no idea. He had his little Freon sniffer thing and turned it on, but there was not a leak anywhere. He also checked everywhere and the only thing he found was that there was a different kind of solder. So, I had somebody come out and check the AC one day because I do a spring and fall tune-up type of deal. But the guy said that my Freon was in perfect level and that everything was good.

Submitting the claim was easy when there was a leak with the refrigerator. I did it online and navigating through the website was very simple. I had water leaking causing damage, so I contacted the service provider right away. The technician was excellent. He told us exactly what he did. There was extensive damage to the kitchen floor that we still have to address. But we got the refrigerator fixed and the leak stopped. The service provider, Moose Plumbing, did excellent work. I wanna give them a high praise for the work they did. I was satisfied with my experience.

I had a heating issue as the limit switch was out as well as the blow itself. I submitted a claim with AHS online and their website was super easy to use. It was also self-explanatory, so I had no complaints. They assigned Advanced Refrigeration Heating & AC to my claim and when their tech he came out, he checked my unit and said he'd be back in a couple of hours. Then he came back and fixed it immediately. I had heat within four hours and the tech was great. He was respectful and on time, too. It was one of the best experiences I've had.

We had some electrical issues that needed to be fixed and I appreciated the timeliness. We got a call back the next day for scheduling from when we went online to do the claims so I appreciated the process. The contractor AHS sent was an outstanding service provider. He took his time, was very helpful and was also very efficient. He was there less than an hour or so. Everything is working great.

I submitted a claim online for AHS when we had a clog in the shower. The contractor called that day but we weren’t home, so he came out first thing the next morning. That was in 24 hours. He was absolutely wonderful. We’ve had him out several times. We bought a very old house with a lot of issues. Nick’s Plumbing is just really, really wonderful. They're usually very prompt and very nice people. The contractor said it was probably dog hair and that we should buy a thing to cover our shower drain up, which we did.

I filed a claim over the phone with American Home Shield for the motor of my garage door that was going bad. Their rep was great. I got an email right after the contractor called me within a few hours. Ken, the guy that they sent was awesome and I would highly recommend him. He was friendly and professional. He explained what was wrong and what he was gonna do. The garage door is something that we use every day and it is working now. The repair has made life easier for us. All in all, my experience with AHS was good and easy. I called up and they gave me the information that I needed. I pay for the service with American Home Shield and they fulfilled their end of our contract.

I liked American Home Shield's website and it was pretty easy to use. And that is why I handle all my stuff with them. I filed a claim online for my heating and cooling system, and then the contractor got ahold of me within an hour. The contractor was very professional and he explained everything that he did. It was a good experience.