American Home Shield Reviews

The service of American Home Shield and the interaction with the contractor were fine. When I called a claim in over the phone, through a robot call, I got a text and the contractor came out the same day. The contractor was very good and quick. They took care of the problem and they had to replace the garage door opener. Up until this last contractor though, the ones that they sent out didn’t appear to be very knowledgeable and they were lazy. I wouldn’t hire them. I think American Home Shield doesn't hire quality vendors. So, I wouldn’t recommend going through them.

It takes a long time to get update from AHS. My water heater was leaking two weeks ago. Submit a request and get a plumber come to diagnose. Then there is no response from AHS. It has been more than 10 days to wait. Every time to call the customer service, they just politely tell you to wait and they need a department to approve the replacement of water heater, and they have no idea when it can be approved. How can it take such a long time to make a decision after the diagnosis completed? Without the water heater, we have to take the shower at GYM, how can we wait for a long time? I am forced to give up the warranty and just buy the water heater with installation at Home Depot... which is guaranteed to be completed in two days.

Their service is horrible. I've called and spoken to 8 agents to get my problem resolved and 3 times I get hung up on with no one calling me back although they state they call back if disconnected. I get the runaround on my issue with no resolution and I keep calling for updates with no positive results for more than a week. Their service desk is not empowered to resolve the problems and if you ask for a supervisor the agent tells you that they can do no more than the agent. Are you kidding me!! I'm now searching for how to reach their executive offices and will be filing a complaint with the state regulations department.

MY A/C went out on a Saturday in March and it took three (3) days for AHS to send someone out to fix it. A part was changed. In April 6, 2019 my A/C went out again. The tech came out on Tuesday and said another part had to be changed (the compressor). I explain that the compressor was recently changed and he stated that no this is the original. Mind you that this unit was 18 years old. The tech stated that he could not report to American Home Shield that the unit needed to be replaced because all they are going to do is send someone else to verify and the policy is to change the part and keep moving.

Updated on 04/12/2019: Response - I have reviewed my contract again and you are right. Note that your CS's never said that it wasn't covered in the warranty - not one time. They said they couldn't get authorization for that. My ticket was opened on 21 Mar and it is now 12 April and I still don't have a working refrigerator. 22 days and counting. I am not impressed and if it were you, you wouldn't be impressed either.

I called to request services on my A/C which was very apparent the inside unit was failing. The noise was unbearable and it was vibrating badly. The customer service lady I spoke with simply said, "We don't repair noises." I couldn't get anything else out of her. 2 days later the fans in my unit had a catastrophic failure and probably caused more damage, costing AHS more money than if they had sent out a tech immediately. That was Monday. At point of failure Wednesday I called back to schedule service. They won't be here for two days (Friday) at which point I'm sure I'll have to suffer through the weekend without AC in Texas. I also asked for expedited service...Nope. I then asked to speak with a manager, and after 30 minutes on hold they hung up on me. HORRIBLE!!!! I will be letting my real estate agent and Title company know to guide future home buyers and sellers to other companies instead of this one.

AHS use the high cost of replacing appliance and hvac systems to scare homeowners into purchasing a policy. Then they will pay for minimal repairs until they can find a way to void your warranty so they don't have to replace the system when it ultimately fails. I had two different companies sent out by AHS initially to fix my HVAC when it stopped working. They said it needed freon (which AHS doesn't cover) and a service valve replacement which was done. A couple of months later the HVAC stopped working again and they sent the last company out again and again they said the freon was low and there was a leak but did not fix the leak. They just suggested more freon (not cheap and getting pricier every day.

WOW never had any better service than this. GREAT JOB the company they sent to do the repair was great, the repairman was great. How could you ask for anything better. The company they sent was COTE'S MECHANICAL FROM SANGER TEXAS A FIVE STAR COMPANY! THANKS. BILL FROM COTE'S YOU ARE GREAT!

Shield Plus was purchased by seller as part of my home purchase. Today water heater was leaking into my daughter's room. AHS sent out a technician who determined it was covered. Contractor states that it will cost me $895 out of pocket to be fixed. I call AHS and ask them whether I should do the order through AHS or the contractor. AHS states call contractor. I contact contractor, contractor states that it may actually cost more than $895. I spend the next 2 hours trying to talk to AHS. I ask them why it should be out of pocket at all. Two times they cite section:

I had a leak under my sink, so I phoned in a plumbing issue with American Home Shield. The contractor had to leave to get the part, but they came back the same day. They were very good and they fixed it. The only thing was when they called the contractor, the contractor didn't get right back with me. And so, I waited a couple of days for them to get a text message. Other than that, they were great. I'd recommend AHS.

American Home Shield sent somebody for a routine maintenance for my HVAC unit. I requested it online and in two hours, I was contacted. It was a fine experience. And last year, my HVAC unit went out, and they sent the same company.

We had a problem with our washer timer and we called American Home Shield. The interaction with the claims rep was very good and he gave us a time as to when to expect the contractor. The technician did a marvelous job, he knew exactly what the problem was, and submitted the information for the part. Everything went well and the washers are working beautifully.

Submitting claims with American Home Shield was fairly easy except when you have appliances or services that fall in different categories. I had a toilet issue and a washer issue, and they were considered separate. So I had to pay two different deductibles and I had two different technicians come out. But being able to combine claims is one of the reasons why I purchased the warranty. The salesperson that I talked to about it had said that that’s what she does. She waits until three to four things break then she calls so she only pays one deductible. But I do see in the packet where there are two different groups.

It was really late at night, and I went into the bathroom and heard water running. I pulled the shower curtain back and saw water was shooting out of the handle instead of coming out of the faucet where it was supposed to be. I jiggled it and got it to stop. I called American Home Shield and they were great. Their reps were very easy to get ahold of and prompt in the actions. They signed up the plumber.

When we bought our current house, the Realtor paid for a different warranty company for a year. We liked American Home Shield when we had it with our old house and chose them. When we had water coming up out of our shower and our laundry room floor drain, my wife called into AHS. The guy who came out was really nice. He came out the morning we found out about the issue so we didn’t have to worry about much. We just didn’t use the water for a couple of hours. He ran the tool down in the drain and said there was something blocking it, but wasn’t sure what. He got the repair done within 15 minutes though.

American Home Shield is the third warranty company that I’ve had throughout my lifespan and their claims process has been the easiest and the smoothest so far. I’ve had a couple of different claims with AHS. My interactions with them have been pretty much online and I’ve submitted my requests without issue. I’ve gotten automated feedback based on my request, what’s going on, and the process. Recently, the ice maker in my freezer wasn’t working and I submitted a claim with them. The contractor, Coastal Appliance Repair, responded and got out there quickly. There were two service techs and both of them were fine and respectful. They identified the problem and they did what they needed to do. They had the part and came back in a timely manner. Every time they came, they were on time and communicated the process. Right now, I’m pleased with my decision to switch to AHS.

Filing a claim for my water heater online with American Home Shield was difficult. I found out that online, I couldn’t do an additional order and I had to put two different work orders. And online, I was charged for each one and I wound up paying $200. AHS told me to call in from then on if I had additional work. The contractor who came was excellent. He showed me what was causing the problem and what was required to fix it. Everything has been resolved.

We had a two-part claim and American Home Shield was quick, courteous and professional. I called them since we had water coming under the baseboard in the laundry room. They emailed me with the particular trade organization, like what plumbing company and drywall contractor was gonna do it, and I contacted those to set the appointment up. They came out on schedule and the plumbers were very professional, very friendly and quick. They cleaned up too. There’s no more leak and it’s working good now. They did a great job. The drywall people also cleaned up when they were finished. They were also professional, quick and courteous. Plus they did a great job. I was happy with that. I recommend American Home Shield to anybody and everybody. In fact, we’re considering moving to a different home and if we do, I’ll get a policy on American Home Shield as well.

I usually call American Home Shield and let them know what’s going on, then they send a guy to come and look at it. I did it online one time and it was easier, but sometimes I don’t have time to go to the computer when I call them. Also, sometimes the contractors don’t come right away, and you really need it right away. But so far, they've been good. I recently noticed that there was heat escaping from my appliance, and the tech replaced it and now it's doing better.

We filed a claim with American Home Shield for our GE washing machine and it was taken care of. I was very happy. I submitted the claim online and the process didn’t take long at all. I contacted them on Monday and the contractor was out within a day or two, so it was perfect. He did what needed to be done and he did it very quickly. And what happened was a bed sheet got caught up under the agitator, so they took it out.

American Home Shield was able to send out a service guy within a day after we submitted a claim for our dishwasher. The guy understood what was wrong with it and he knew that it was something that he wasn't gonna be able to repair. So AHS will replace it instead. He told us how we could work around the problem and use the dishwasher until it is replaced. After he visited, I received a call from American Home Shield. They sent me an email immediately following that call with directions on how to submit the request for the replacement dishwasher. It was very clear how to go about it, I just need to actually pull the trigger on it.

I’ve had two experiences with American Home Shield and they’ve both been very good. Submitting my claims was an easy process. Everybody has been very good and easy. Most recently, I had an appliance that was leaking from the bottom and so, I called and set up an appointment. And a guy from Sears came and then he went away and said that he’d be back in a little while. And he was, and he said that he talked to Home Shield, and they said that they were going to replace it as opposed to try to fix it because it was leaking straight from the bottom and it wouldn’t have stayed fixed. I would certainly recommend AHS on my experience with them.

When our garage door was having some trouble going down, we filled out a request for service through American Home Shield’s website, and it was an easy thing to do. Somebody came the very next day and looked at the issue. This is our fourth year with them. They’ve provided good service to this point.

I submitted a claim with American Home Shield online for the air conditioner. It was easy to get started and their response was darn good. The people that AHS contracted with responded within 24 hours, and then they were out here within five days. The contractors were great and knowledgeable. It was a tune-up that AHS was originally having, as a promotion thing. And that’s when we actually found the break. It was in the centerline. I called AHS and they said, “Okay. Just submit it online, and then we'll approve it,” and that's exactly what they did. The technician was able to fix that.

My refrigerator was leaking about three months ago. It started right after I signed up with American Home Shield. I’ve never had any trouble with the refrigerator before, but twice I found water on the floor. I called AHS to submit the claim and it wasn’t difficult at all. The contractor came and fixed it. Then, they did it again. I didn't like paying for the first one and then having it happen again. After he fixed it, he said it won’t happen again, which led me to believe that the first guy didn’t do everything he could to keep it from happening again. Still, everything is fine now and I would recommend AHS.

We have three heaters in the house and the one in the main floor wasn’t working. We have a gas furnace that heats the house and so, we never used it. We ended up turning it off because it would blow cold air. We called American Home Shield and when I made the appointment, the rep got someone out here fast. The technician came the very next day. I was thinking it was gonna take a long time but it didn't. He came right over, looked at it and told me exactly what was wrong. He said that there was a crack somewhere to where it would have actually been really dangerous for us to use it. So, he went ahead and shut it off. He shut off the gas and he was very helpful. He explained from top to bottom what he was gonna do, what he did and everything. He was awesome when he was here.

American Home Shield was quick when I submitted a claim online for a service tune-up. The same company that typically comes out for our furnace or air conditioning came out and they were good and professional. We’ve had AHS for years and it’s been a benefit for us as a homeowner. However, when we had an air conditioner go out, AHS was reluctant to do any kind of replacement. They wanted it fixed even if it was 20 years old which I don’t consider right. They should replace when it’s warranted. Other than that, everything else has been fine and I would recommend AHS.

We did the $75 AC check-up through American Home Shield. Brown Air Conditioning and Heating called within a day from the filing of our claim to schedule an appointment. Within a few days, they were there. The coil of our AC was all rusted out and gone. We had to get a new air conditioning unit through Brown and AHS credited us for what the coil would have cost. Within a week, I had the whole thing taken care of, new AC and everything. The replacement has been awesome especially since it gets hot where I am with summer coming out.

The first time we made a claim to American Home Shield, it took six weeks to get parts in. It would have been helpful if there was a better way to communicate the timeframe as we ended up having to buy a new stove because we couldn't wait any longer. More recently, we've been pretty happy with AHS. Our refrigerator broke a couple of months ago and at that time we did not have the money to call and make the claim. We called AHS eventually and their reps were fantastic in terms of customer service. Mr. Service came and their techs were super professional and friendly. They diagnosed the problem and we had the parts within a couple of days. The refrigerator was fixed quickly. Overall, we've been happy with AHS.

Baystar Electric, through AHS, put a new breaker in and they did a good job. Everything's good. I have got a plumbing problem right now that I'm waiting to hear on somebody to call me. So far, everything has been up to code. AHS has taken care of everything and I can't ask for better than that.

The igniter on my range top kept popping on and then it wouldn’t light. I called American Home Shield and submitting the claim was pretty simple. Within the week after I did it, a tech from Rob's Appliance Service came out. The guy was experienced with what he was doing. He told me what was wrong and made sure the part was in. It was fixed before he left. He did a fantastic job and everything went great.

My hot water heater exploded while I was at work and having that erupt on you unexpectedly, these are life changing situations. I had to end up with the inconvenience of trying to borrow water. I'm a professional and needed to get ready for work the next day. So, it limited me and made me rely on my neighbor who gave me hot water. I submitted claims online to American Home Shield in the past but normally, it’s convenient for me to pick up the phone and do it if I don’t have access to my computer right away. I was given 48 hours to expect the contractor although it was an hourly window. Price Right Plumbing got in touch with me expediently. The contractor was very knowledgeable and friendly. He explained and went over everything. He had a good personality. He came in and got to work, doing what they do. I'm very satisfied with everything that happened with my service.

After 3 years with American Home Shield at ~$550/year, I am quitting. This means they will lose $550/year for the next 30 years or so. I have HVAC Ductwork coverage, but their inspection of a slightly crushed duct in the crawl space assumed that it was caused by force. How do they determine this? I paid a $125 service fee for the inspection and they will not fix it. I am selling the house and ending my relationship with AHS forever.

I called regarding the hot water dispenser that isn't working. A technician came the next day and said it would be no problem, he would recommend replacing the system. That has been almost TWO MONTHS ago, and nobody from the plumbing company or AHS has contacted us for an update. I have to call every week and be put on terminal hold while they try to contact the plumbing company. They will always say that "they're sorry" but if they had good customer service they would call back like they said they would.

My washing machine was having issues so I called AHS and was able to schedule someone to come out and look at it within a week. This was on the 20th of March. Not bad. A & R Appliance however, which seems to be the only company they are contracted within the Fresno area Sucks!!! The tech they sent to our house told my husband that we would have the part in 6 business days. (Not 6 business days after the order gets approved and then ordered.) Would have been nice to know this. Waited a week and called to see the status on the parts ordered since I hadn't heard from anyone. Was then told that the parts were finally approved on the 31st (the tech came out on the 27th) and that A & R would have the part by the 7th of April, and that the order and work is scheduled to be completed by the 11th.

I received an offer via email from American Home Shield for an air conditioning system tune-up before summertime. I clicked the link, logged in, then made the request and paid for it online. I've never used the website before though and had to register. Typically, when I have a claim on my house, I would call in and pay for it. Then they would schedule whoever was the closest in order to get done whatever you needed to get done.

I've been with American Home Shield since December. I had other friends that have other companies so I compared those with AHS. Although I pay more, I get better coverage. I had a plumbing problem recently which I submitted a claim for online, and while the website is user-friendly, there is no option to explain what the problem is. It would be better to be able to describe what the problem is or what the service might be on the website. When I put the order and it was plumbing, they figured it was a minor thing, but this was the main stack for the plumbing that was bad. Nonetheless, the techs who came out were very helpful. They explained in detail what was going on and what was wrong. They gave me a timeline about how long it would take to repair it and explained that we had to first make sure that this was covered under the policy. They were nice and clean and they fixed everything in a timely manner. They were very professional.

The icemaker in the refrigerator. It got clogged up and the reservoir cracked. The water wouldn’t come out. The first person that American Home Shield assigned it to never called us. And so, when we called them, they couldn’t find the time, like they could only come during working hours. They couldn’t even come at 4 o’clock, and they weren’t really that friendly and wanting to work with us. So, we said we would rather have somebody else. And so then, the next people were great. They came out one day. He got it defrosted and so, the water part worked, but we still couldn’t use it because it would leak in the side of the refrigerator. He had to order a part, and he came back later and fixed it.

My most recent claim with American Home Shield worked out really well. I had an outlet that stopped working and I called them. Every time I call, they say they have their system online, but it’s just easier for me to call in. Their response time was good and it didn't take more than a couple of days before I was contacted. A couple of perfectly nice guys came out. I’m a homeowner, so I like to learn some new things if I can. They were kind enough to point out what had happened and what they were doing so it doesn’t happen again. My experience with AHS has been generally good. And I really like that I don’t have to go through Yelp or the yellow pages. I just have to pay a flat fee to have somebody come and fix things.

I've been with American Home Shield for a long time and they’re very good. I have used five different companies before and in the end, I decide to go by this one. In fact, I have 10 policies with them now. The service is above average and and the price is okay. This way, I also do not need to handle so many different accounts. The coverage is a big problem though, and the trouble is their local service provider. With the coverage, the local plumber would use all of the excuses for not meeting the building code and charge me up to $800 to put a water heater in the house. It ends up with big trouble with all of the code updates.

Most recently, I had claims with American Home Shield. One was my air conditioning check-up and then another one was for my electrical and then another one was for my dryer. Submitting the claim works really well because I can do it online and I just identify what I need to have replaced and fixed, and I might have a little bit of follow-up with the company that’s gonna come out and do the work. I just give them a little bit more background, but it works so well.

I had a bad experience with AHS. I called because the downdraft in my kitchen was not working and the first technician said, "No, we don't really see that kind of appliance." The second tech said the same thing. After a while I got the charge of 100 something dollars. That was in October last year and it went back and forth. I even blocked my account number from bank.

American Home Shield sent Round-Up City Plumbing for our water heater that wasn’t working. I did the claim online and I got an email from them almost immediately. The contractor came in, introduced himself and went in and diagnosed the problem and fixed it. Everything seemed to be fixed.

American Home Shield invited me to get a pre-season air conditioning tune-up and check over so I responded to their offer. They sent a request to the contractor. The contractor contacted me, showed up, and did the work. He answered my questions that were strictly related to what he was doing. I then paid American Home Shield. I'm very satisfied with AHS and I like their service. I make a profit every year so it's great. But they need to improve their queue algorithms and coverage. It's literally 45 minutes to an hour every time that you call their number to file a claim or ask a question. It's way too long in the queue. I've spent over an hour multiple times waiting to get my call answered. Their normal contact number is severely undermanned.

I had Total Air Care come out to do the pre-seasons check. That went well except that the tech said that there was a problem with the one air-conditioner and he couldn't do anything with it because it required electrical work, which he couldn't do. So I had that done because it wasn't covered under the home warranty. He also told me that I needed to do a work order to get the thermostat taken care of because he couldn't do that on preventative maintenance. So, I called AHS and set a claim up for that. Then the tech came out and replaced that.

When I submitted a claim with American Home Shield, the representative that I spoke to was very friendly. I'm so used to getting the runaround, but she was very helpful and reached out to the contractor. The contractor got in touch with me two hours later, then we had an appointment booked for the following day. When the technicians came out three weeks ago, they were on time. The gentleman technician that came out was very kind. He and his associate were very professional and polite. There was something wrong and it was a mess when they found it. I really enjoyed their service and it was a good experience.

One time, I thought there was a problem with my garage door opener's sensor. When I called to file a claim to AHS, their reps did a good job. The tech who came was very professional. He answered all our questions and told us what to do and what not to do. He checked everything out and left. Everything worked out perfectly with my experience with AHS.

When the garage door started smoking and burning and wouldn’t raise up or down, I submitted my claim to American Home Shield online and then I even called in. Navigating through their website wasn't bad and its user-friendliness was good. I had a good interaction with their contractor, Complete Garage Door Services, LLC, and the repair went smoothly. I would highly recommend American Home Shield because I've been with them since '95.

I called American Home Shield because of two water heaters that were leaking and submitting claims for that was easy. However, there was a bit of discrepancy in the charges that the contractor applied for the second water heater. American Home Shield had told me it would be a $35 charge, but the contractor said it was $85. They were able to make the repairs for the two water heaters, nevertheless, and everything is working all right now. It was quick and easy and there were no surprises on American Home Shield’s side and thankfully, the contractor that came out was pleasant and professional enough. The first one took care of it right away.

I normally submit service request claims with American Home Shield online and it is easy. I can do it on my cellphone, even when I'm traveling. Hansen Mechanical came out last week to help me when a ventilator was having a lot of ice around and the conditioning in the house didn't work. They were on time every time. They communicated personally with us about timelines and about the time that the technician would arrive at home while on the way. Everything was fixed in a really good way and in a timely manner.

I'm fairly happy with American Home Shield’s service. I file my claims over the phone and their customer service has been very good so far. Most recently, Johnson’s HVAC came out for the annual maintenance for the air conditioner, and they did a great job.

The contractor who came out for an electrical issue that we had seemed to know what he was doing. He's friendly and self-assured, so that was good. Everything is working fine now. When we've had claims filed in the past, if the contractor that American Home Shield was using was not available, they do not allow us to request another contractor that can come. They make us wait on that contractor. It was infuriating. We had to wait for days. Also, I submitted claims with American Home Shield over the phone and I have had problems before. I think there's a disconnect between some of the phone personnel and the requests that are being made or my frustration with my issues not being resolved when I talk to people over the phone. It was not like that with the latest call, though.

I've had American Home Shield for a couple of years now and I've always been satisfied with the timely manner that a claim is taken care of and with the companies that they work with. I've had quite a few different technicians come out to my house and they've always been very respectable and knowledgeable. My only thing is that although all my appliances were bought at the same time, for some reason, my microwave wasn't put on to my contract that I've been on for two years. That was kind of annoying. Why wouldn't my microwave be on there? I have an oven and stove combo, and my microwave is on top of that. It's the same brand too.

I've been with American Home Shield for 15 to 20 years and since I like talking to people, I usually submit claims by phone. I had a claim for my stove and my experience in submitting that claim was outstanding. During the time the stove was off, it was making a little noise. But The Supreme Service Group came out and it took them maybe 24 hours to complete the claim. The technician talked about the oven and told me that it was not old but they don’t make that model anymore. He cleaned it and did what he had to do, and it's working now.

I have had American Home Shield for about three years now and my most recent claim with American Home Shield was for our washing machine. I submitted it online and it was really simple. Raleigh Jones Repair Service came out and they were very professional. It was a great experience. It took about a week for them to fix it because they had to order parts. Our washing machine is old and they didn’t have the parts in the trucks. Our washing machine is working better than before it was broken. They did a great job repairing it.

I recently submitted a claim to American Home Shield for our garage door that was not opening and closing. There was a little piece that broke off of it. Getting the process started was super easy and I had a great response time from them. A guy came out and he knew exactly what he was doing. He looked at it and he said he got the part in his truck. He put it in there then left. He was very friendly, super helpful and very professional too. He did a fantastic job and the issue got taken care of really quickly.

I've been very pleased with the technicians that have come out to do the repairs. We were in the process of selling of our house and there was a diverter and a faucet that wasn't working. We called American Home Shield and have put a voice claim in. DMB Plumbing were very prompt. They responded within 48 hours and I had an appointment set. They were in and out here in about half an hour and they got the issue taken care of.

I had no problem when I had to submit claims to American Home Shield. I had good interactions with their reps and my appliances have been working very good since the repair.

AHS does make it very easy to submit a claim. That is because that process also involves sending them money. It's when something that is covered requires more than just a service call does it go badly.

I left AHS just in time not that I had to but wanted. It was good to have when first purchase of home. Once that year was over then that’s when your coverage goes down unless you buy more. Calling to customer service is like pulling teeth without numbing medication. Being told that you're not going to be charged a service fee because it took three days in a cold home for someone to figure out what’s wrong. Then you're still charged and you give the person and date this promise was made and no rep can find that info.

Dyer was not heating. Call customer service to have service for dyer and six calls, 4 days later and still no service person. 25 min. each time on phone average. Paid 500 dollars plus for this kind of service, not a happy customer!! Call local service person and got same day service. Buyer beware!!

The light on my ceiling fan wasn't working properly. I filed a claim to AHS online and the process was very easy. Within a day or two, a contractor came out and he was really good. He noticed the problem really fast and figured out how to fix it. There were some wiring issues that he bypassed and it works fine now.

I submitted a claim with American Home Shield when I had a leaky valve and the customer service I receive from them was good. They were able to get a contractor out in a couple of days. The contractor figured out the problem quickly, got it fixed, and went out. He did a good job and everything has been fine since the repair.

Summertime is coming in and I have a son with Down Syndrome, so I wanted to make sure the air conditioner was running good for the summertime where nothing could go wrong. I called American Home Shield and the next day, Southern Comfort HVAC came out. They showed and explained everything to me. They checked the air conditioner and said that it needed a little Freon. They were nice and came in to do what they had to do. I have been with American Home Shield for six years now and they've been good. They call when I need them.

I've always been happy with American Home Shield's service. They have been taking care of me since I've had them. They have been great and I've dealt with them about my AC unit outside and my furnace inside. The most recent claim that I had with them was for my water and ice dispenser. I filed the claim online on a weekend and their contractor, Sears, was here on Monday. They were really quick about it. The technician was very good and knowledgeable. I've talked to everybody about American Home Shield. I would recommend them.

The thermostat, which is a LED, blinked out, and it wouldn't work. So it was shorting out. I filed a claim online and it was a very easy process. The contractor came out the next two days and their service was very excellent. I like their professionalism. Since the repair, the air conditioner is performing very well. My experience with American Home Shield was the best.

The dishwasher was groaning and it sounded sick. The claim was submitted to American Home Shield over the phone and it didn’t take long for the contractor to come. The guy was very clean. He didn't make any dirty marks on my floor.

I've lived in the home that I'm in now since 2007 and I've had American Home Shield ever since then. I've never had any complaints with them, whatsoever, and they’ve been really good. I expect them to do the job that they are supposed to do and that's what they’ve always done. I usually submit claims online, which is very convenient. I've been extremely pleased with the contractors, other than one contractor, and American Home Shield made a note on the account that I was not happy with that certain contractor and that I didn’t want them back out. I would highly recommend American Home Shield.

I'm upset with American Home Shield. I once had them replace a GE dishwasher, which was one of the best dishwashers GE made, with two very low-level units that leaked. Now, we filed a claim for those to units and American Home Shield had them replaced. The repair company came, pulled the leaking units out, took them, and was going to install a new one. However, there was water damage in the drywall and the repair company told me that they wouldn't be able to install the new units until those were removed.

Having American Home Shield gave us peace of mind as we purchased our new home. Pop-A-Lock recently came out to change the locks from the previous homeowner so that we had new locks. Submitting a claim for it was very easy, and it was a good process. I discussed it over the phone first when I discovered I needed to provide a credit card number for the $75 portion that was due by us. Then at a later date, I went online and scheduled the service. The tech was very courteous. He was professional in his appearance and in his demeanor. He did the job quickly and efficiently, and we were very pleased. The entire experience was positive, and I felt that I had good support from both the service provider and American Home Shield.

AHS was outstanding. The main concern that I had was that one of my light fixtures, a light bulb, just exploded in the fixture. As I was going through, I realized that some of the outlets were not working properly. I had a technician come through AHS to make sure I didn’t have any underlying issue with my wires in the house so he came by and did an inspection. Everything checked out fine. And then he changed some of the things that needed to be changed so everything worked out perfectly.

I couldn’t get any hot water and I called American Home Shield. The first guy that they sent didn’t do it right. He didn’t hook the electricity to the heater. American Home Shield had to send another guy out and he completed the job the other guy didn’t do right on the water heater in the basement. Sometime after that, another water heater started acting up and AHS sent a guy out who is replacing that water heater. I’ve had good experience with American Home Shield. Their people on the phone are so nice and courteous. I’ve had this company for about four years with my home. I have another home in Little River and a house next door and I added all three of those. I am thoroughly happy and I tell everybody about AHS. I’ve told my son and he’s over all the real estate at Baylor and he said he’s fixing to take that out, too.

We had some lights in the kitchen that were out and needed to be fixed. I called Home Shield to make a claim, and my interaction with their rep was easy and went smoothly. The contractor came within the timeframe. Everything's working fine and I'm very satisfied. Having a warranty comes in extremely handy at times. And I'd tell others that American Home Shield is worth the money.

I had issues with my furnace where it wasn't turning on at all and Fast Response Heating & Cooling came out. In fact, this is the second time I've had that furnace company. It's also really easy to file a claim with American Home Shield. I just did it on their website, although calling is easy too. Then Fast Response was out there the very next day. The warranty is a great value. It has definitely paid for itself so far.

I have had American Home Shield for four years now and they have been doing a good job. My most recent claim with American Home Shield was for the water heater. Eberhardt Plumbing & Heating came out and the interaction I had with them was great. The tech came twice and the job was done quickly. It was good and I had no issues.

American Home Shield sent Arizona LLC out to troubleshoot the microwave 'cause it was not cooking anymore. The techs told me it was a bad magnetron so they ordered the part. They came back four days later with the part and they replaced it, but it did not fix the issue. The other technician said it was a transformer, not the magnetron. Three days passed by and I got an email from American Home Shield saying that the part couldn't be ordered and the appliance could not be fixed. So, they gave me options to replace the microwave. Everybody was professional and courteous, and they cleaned up their own messes from the other company. I recently went back to school and we decided to get a home warranty just in case anything comes around, and it paid off on this claim.

A couple of years ago, I sold a house and another home warranty came with the sale. I didn't particularly care for them and I went back to American Home Shield. I go online to submit claims and their website is really good. I like that that during a weekday, I get an immediate response. I also appreciate that I get a phone call from the contractor that American Home Shield identified for me. I also like that the contractors call to let me know that they're on their way. When the contractors get here, they give me a call. They're very clean and don't look like they just got through working another job. They're professional and normally show up on time. Plus they put on those little booties before they walk into the house. When one of my air conditioning units stopped working, I filed a claim and the contractor worked on it, did the system check to find out what the problem was and fixed it.

I had a microwave that wasn’t working and it was my first claim to American Home Shield. I did it over the phone and the claims rep told me it would be a day or so as to when to expect the contractor. The technician was very pleasant and courteous when he got here. Since the repair, the microwave has been operating fine. Having the warranty is very valuable and I would recommend AHS highly.

American Home Shield is great. I made a call to them to file a claim for my unit that was making a really weird noise. The heat was also not pumping up. Getting the process to start was very easy and I got a good response time. Then, a contractor came out and they assessed the problem in less than 10 minutes. They ordered the part, came back and fixed my unit. The whole ordeal was less than a week from start to finish and the wait time was just because they had to order a part. They were great. Since the repair, the unit has been working well.

I've used American Home Shield three times. I recently submitted a claim with them by phone when I couldn't get my lights to come on in my den. The tech who came out was awesome. He called me the same day and told me he won’t be able to come out. He told me that he would be out the first thing on Monday. He explained to me why, and I understood. And he came right on. I needed a wall plug and a fuse in my den, and he was able to do that. Everybody at AHS was kind and they took very good care of me.

I’m very satisfied with American Home Shield. It's very easy to submit claims online and the technicians who have been out to my home have been highly professional. Most recently, American Home Shield sent Ben’s Electrical and the issue turned out to be a blower motor in the air conditioner. They handled that immediately and effectively.

I did a ton of research on what American Home Shield had to offer against other ones as well as the pricing. I had never been on a home warranty before, so it was just a hunch when I decided on them, along with the Realtor helping us. The Realtor liked what she saw, she broke it down and explained what they would cover. So, we felt we had a need of all those things to be in place because you never know.

I went online to do a service request for my washing machine that stopped spinning. I immediately got a text and email that Dan Gleason Appliance Service would be contacting me about setting up an appointment within 48 business hours. 72 hours later I had to contact Dan Gleason to set up an appointment which was now 4 days out. Immediately charged my credit card for the service fee. So a week after requesting service a repairman shows up for the appointment which was a 4 hour window. After looking at the washing machine for 10 minutes and commenting how this washer was no good because it was made in South Korea and why would you ever buy this brand, he decided he needed parts. He was going to order them and get back to me.

American Home Shield has sent no less than 8 technicians, over a 3 year period, to, service our AC unit. All but 2 of these companies told us that we needed Freon and charged US accordingly as AHS only covers $10 per pound. The last 2 service techs said that we had a Freon leak. If this was so, why wasn’t it repaired. Most of the technicians were not competent AC repairmen, in my opinion. The unit continues to ice up and, since we live in FL, it may be a very hot summer. We have to hold on the phone, sometimes up to an hour, and no one ever follows up when we request a call back from a supervisor. Between the yearly premium and the $75 service, combines with the hundreds of dollars in Freon, we could have replaced the unit, which AHS refuses to do, despite the multiple service calls.

American Home Shield refuses to replace my refrigerator! Our ice machine has been broken since May 2018. Since the first visit of the repairman, they have had to come out an additional 10 times to try to repair the ice machine. That's a total of 11 TIMES!!! So many parts have been replaced, and in some cases, parts have been replaced multiple times. Yet I still don't have a working ice maker. Since the appliance company keeps on ordering different parts in an attempt to fix it, AHS refuses to say it's not repairable. I've had to take 11 days off since May for them to come and try to fix the fridge. Did I mention 11 TIMES?!? I've called and pleaded, begged, and wept on the phone with the customer reps, and they simply say there is nothing they can do but let the appliance guys keep trying. If you are considering AHS, don't do it. They will make you use all your vacation days in repair visits, and still end up with a broken appliance.

I called on March 6 and my thermostat went haywire and was on max heat, and the thermostat was set on 60 degrees. When I got home it was 98 degrees in my home and my small 4 pound dog almost died. I called AHS multiple times and they said it would be days before someone could come out and the nearest company was in 2 hours away. I was left no choice but have the repair done myself and now I'm being harassed by AHS to pay them $75 dollars and no one ever came out to my house. I have wasted hours of time trying to speak with someone at AHS. I wouldn't advise purchasing this warranty, the customer service is awful and I wouldn't even give them one star.... My pet almost died and they didn't care!

Navigating through American Home Shield’s website was easy when I submitted a claim over the internet for our garage. The cable wire came undone and the garage door wouldn’t move. I was sent an email that someone will be in contact within 24 hours. Then, somebody contacted us and scheduled an appointment within a day. When the contractor came, he waited for us because we were late and our interaction with them was very good. Having a home warranty is invaluable and since then, the garage has been operating well.

We moved into the house and noticed that the water wasn’t very hot. My fiancé went down and the pilot light was not on so, he tried to light it but he couldn’t light it. So, we called American Home Shield and they sent somebody out who said that we needed a new one. The claims rep was right on it. The tech ordered it that night and they were out two days later. The service went well and the water is working.

We have a black top stove and the two front burners weren’t operating as they should have. We filed a claim to American Home Shield. We did that online and it was easy doing that. The technician came out and he determined that the controllers for the knobs were bad from based on his observation. We waited about a week for the parts to come in, and then he came back and replaced those. He was also cordial, professional and very respectful. Ever since everything has been good. We've been with AHS for about nine years. Over the years, everything has been good. Customer service hasn’t been detrimental and hasn’t been bad at all. If there was any misunderstanding, there was always a workaround with it.

The water wasn’t going down due to a stoppage and we had to wash our own dishes. I submitted a claim with American Home Shield for it online. Their website is easy to follow and very user-friendly. Then I was prompted that I needed to call to schedule. I called immediately, and then I called them again back in the morning since it was after hours, and I got a phone call back within an hour and someone was out in two hours. The contractor was very good and friendly and the work done was excellent. Everything is taken care of and has been working perfectly. I’ve been very satisfied with the experience in the past two months that I’ve been with AHS. I would highly recommend them.

I put in a call to American Home Shield a week ago and they sent a company out, but it was a company that could not work on the refrigerator, even though I had given American Home Shield the information on the unit as far as the model number and everything else. They were supposed to send another company out last Monday, but they did not. It was canceled because somebody called out sick. They were supposed to come back out Wednesday, but they called back and canceled. They said that they couldn’t get here on the 15th, then they sent me an email saying it would be on the 18th. I’ve been waiting for a callback from them. It was unacceptable. I can’t have a refrigerator down for weeks. That is not what I call home insurance or repair or replacement of the unit.

American Home Shield recommended that I have a tune-up on my air conditioning system and that’s what I did. I submitted the claim online and it took a couple of days for them to have someone come out. It was quick. The contractor was great and I was very pleased.

The sump pump for the storm shelter kept running and it wouldn't stop. We were afraid that it was gonna burn up. We filed a claim with American Home Shield over the phone and the rep was able to send someone out immediately. The plumber took care of the problem in one day and everything went fine. He was extremely professional and friendly. We're so thankful and pleased that we have American Home Shield. They did excellently and it was worth every dime.

So far, the garbage disposal that had a leak has been working fine since it was serviced. American Home Shield was able to get a contractor to come out in three days. The contractor who came was on time, quick and professional. Plus, the service was good. It was also easy to submit the claim online. I had a great experience with AHS.

We had a problem with some backup in a slow-draining sink in our bathroom and there were some water that came back up and brought some debris with it. We thought it might need to be snaked. When Eric, the gentleman from Up To Code Plumbing, came out, he looked at it and was able to analyze it right away. We live in a condo with a condo above us and a condo below us and he said that what it was was coming from a common line for all three condos and it was blowing back into our sink. Our sink was running okay and it was on our drain. He diagnosed that and suggested contacting the condo association because the common line would be their responsibility. I talked to the condo association and they are working on it now.

Submitting a claim with American Home Shield goes through very easily. I do it by phone and talk to a live person. My most recent claim was for a TV mounting and I also had a prior claim for the garage door. Garage Door Expert came out and the guy was very informative. He answered all the questions that I needed to ask. He had to change my panel and reset my code, and got it all done in about 15 minutes.

I had surgery done in February. When I came home, my son put a load of dishes in the dishwasher and it started to run. And as it gets to the cycle where it rinses the water out, it started coming out through that little vent on the top instead of going through the drain. I thought it was something that got clogged, and it would go away. But after several days, it didn't.

I submitted a claim with American Home Shield over the phone when I was having an issue with my fridge. The interaction with the rep was very good. The contractor got here quickly because somebody canceled and I was available. He was very prompt and the interaction with him was very good as well. He did okay with communication as far as what the issue was. However, I had to call the contractor back because the fridge wasn’t working. He came back and the fridge was working, so it is still under review.

It was a great claim experience with AHS. My air conditioner stopped working and when I called American Home Shield, they had someone scheduled right away to come out to service. The guy from Air 72 couldn’t have been nicer and more efficient. It was very good. He did the repair that day.

I've had American Home Shield for several years and I've had reasonably good interactions with them. When I submit a claim, I like to call. I wanna talk to a live person and tell them what my problem is. If I couldn't get through, I would use the web as a backup. My preference though is calling. The customer service reps I worked with were good. Although they had a standardized script, it still beats going on the web. So far, one of the difficulties I’ve had in the past was convincing them for a survey for an air conditioning here in South Texas when it was in the 90s and the 100s, that it was in a quote. It couldn't be routine and somebody would come out in four days. I needed somebody within 24 to 48 hours.

The water tank wasn't filling properly. I had tried to see if I could remedy the issue myself but then, when I ended up turning off the valve from the wall, it started leaking a bit. I thought it was a bit more serious than what I initially thought the problem was. I called to submit my claim to American Home Shield and the wait wasn't that bad. It was handled quickly.

I went online to Home Shield to put in a request for a service and set up my profile, and that process has been absolutely wonderful. It was so easy, they deducted the $100, and there was no money exchanged between myself and the plumber. So, that was a beautiful experience. The plumber came on a Thursday, and he was very good in the communication that he was on his way. And then when he worked on my bathroom, he said they didn't have a part. They were gonna have to order it and then they'd give me a callback next Thursday to reschedule to come out and install it. The next Thursday came around, but I haven’t heard anything. So, I called them on Friday and the rep said she had a box to go through but she asked me to let her call me back.

We've had plenty of claims with American Home Shield and most recently, we took advantage of their regular maintenance thing. Our refrigerator is so old and new problems keep coming up. We keep having to call them out for it. It's not that they're not fixing the problem, but at what point do we get a new refrigerator? They should have a fact page. Still, working with AHS has been great and we renewed for another year. Their technicians have all been great as well.

When our AC stopped working, we requested a repair from American Home Shield and the online process was very easy. The contractor came the day after next and they were very kind and professional. Our AC works perfectly now.

My vacuum's motor was whirring but not throwing any suction. I called American Home Shield for a claim and they set up an appointment with someone to come out. A contractor came out here in five days after I made the claim and he looked at the vacuum, swapped it, and called it in. The work that he performed met my expectations and I couldn’t have asked for a better response. I have already used the vacuum once and it's great. It’s quiet and actually takes stuff off the floor. American Home Shield is fantastic and I’d recommend them all the time. I’m buying more houses and I will use them on all my houses.

ATR Heating & Cooling came by to check out our furnace and we were satisfied. The contractor was very professional and we were very happy with the quality of work. I submitted the claim with American Home Shield online and the process was easy. They were able to get the company out the next day.

I bought my house 2 weeks ago and I've had American Home Shield since. There was an issue with my air conditioner so I called them and told the rep that I needed it fixed. She sent somebody from A-US Air Conditioning of Texas and he was good. He fixed everything quickly and he also gave me some suggestions on how to keep it running. Now, all is good.

I had a stopped-up kitchen sink and it leaked. I called American Home Shield and the rep was very thorough. She was able to work with me on the scheduling. They were able to send a tech out the next day, and the tech was professional and got the work done fast.

My overall experience with American Home Shield has been the best. They have broader coverage as opposed to any other company. When the garbage disposal wasn’t working, Plumbers Inc. came out. But it was an expensive $100 to have the problem fixed. They could have also come out a lot sooner because I put in a complaint on a Friday and they didn't come out until the following Thursday. But everything has been running okay since the repair. The tech put an Allen wrench underneath the garbage disposal and twisted it back and forth, and he said something in it was jammed. He unjammed it and it worked. The reps were also good when I submitted this claim over the phone.

The garbage disposal was leaking and I tried to file a claim with American Home Shield online, but I had questions about whether it was plumbing or the disposal or how I should put it in. It only gave me the dropdown menu, so the issue didn’t fall within any of their perimeters. It took about four days for someone to come out after I filed the claim, but the service contractor was very professional. I've been happy with American Home Shield so far.

Our ceiling fan remote control wasn't working, so the fan wasn't working as well. I went online to put the service ticket in with American Home Shield. They contacted me on that same day and told me who the contractor was gonna be. The contractor came out today, and the quality of their service was excellent.

I have a sporadic problem with my heating system, where it would go on at times when it wasn't supposed to go on per the settings. The people that came were excellent and I can't say anything negative about them. The man explained that he gets a few claims a year about the problem, but sometimes, the problem doesn't occur until 1:00 am, so he said it is very hard to catch it if it was in fact affecting my heating and fan system upstairs in my attic.

My most recent claim with American Home Shield was for an AC check and I scheduled the service online. I tried doing it by phone, but I was on hold for too long. I had to call them back and reschedule because I had gotten my days mixed up and they were easy to work with. Brown Air Conditioning & Heating came out and the interaction I had with them was good. They were on time, they were professional, and they answered any questions I had.

The wind was coming off the roof of the house and blowing down the flue and then kept blowing my water heater out. I called American Home Shield and the interaction with their rep was wonderful. It took five days to get somebody out and look at the problem. The contractor said the flue was too short. The flue has to be heightened. However, AHS doesn't cover that. Nevertheless, we had a wonderful experience with AHS.

I had to request a service... No problem since I had a credit. the service was done no issue. Then I received a bill for the service. I had a $75 credit so there should have been no bill. I called again when I got the bill and was assured it was taken care of. I just got a delinquent notice for the same bill, so here I am on hold again for someone that likely speaks poor English and will not resolve the issue. Getting my items serviced is not the issue, the absence of satisfactory customer service is. I won't renew my contract.

I have had this home warranty for year half. Never used it till I went downstairs and water heater was leaking all over floor. So made claim online and was notified that a plumber would contact me in 24 hours. Well never heard anything so called them. Said they couldn't get to me till Monday. This is Friday and no water heater so I called AHS and they put an expedite work ordering on it.

I had some problems with my air conditioner when I went to start it up for this season but I have a maintenance every month with a local company here. They came out and checked it, and said that there was a problem a part. So, I called American Home Shield because they said that it was gonna cost some money to get it fixed. AHS sent someone else out and they got it repaired. I requested the claim online and the appointment was the next day. When I called to schedule the appointment, the maintenance people that came out had given me what they thought the problem was. So, it made it a lot easier because the contractor already knew what part they were going to need. It hasn’t been warm to use the air conditioner but the technician turned it on and tested it, and it appears to be okay. AHS did a good job and I would recommend them.

My refrigerator had a shortage and it did not come on. I submitted a claim to American Home Shield and they told me what schedule was available and then, they adjusted it after I told them my schedule. The guy from Miss Appliance who came out was very fast and professional. He came out twice and both times, it was a very short visit. Since the repair, the refrigerator is working fine.

I filed a claim with American Home Shield for our oven. The electronics for the heating element went out. I thought I'd be able to fix it, but it didn't work out. It is a double oven and I had another oven that I could use, so it wasn't an emergency. But if it was just a single oven, it would have been a different story. I filed the claim over the phone and someone came out the next day. They looked to see what the problem was and had to order parts. The parts were in within a week and they came back within a week and fixed it. The experience was perfect and I couldn't ask for a better service. I really appreciate AHS's service.

We had a leaky toilet pipe and we were seeing water stain on our kitchen ceiling because the bathroom was on the second floor. I submitted a claim to American Home Shield. I called it in and then they referred me to their internal vendors. I contacted them and scheduled an appointment. The scheduling was easy. They came out and repaired the issue the same day. They’re very professional, friendly, informative and quick.

We have a house in Florida and in Tennessee, and we have American Home Shield on both. Our interactions with their contractors have been very good. Plus, some of them have been friendly. When the glass top on our stove cracked, AHS said that they don't replace that. They sent somebody else out who said that the stove is still operational. I wouldn’t use it though. I'm terrified. When you turn the heat on, that crack is gonna get worse and the glass could shatter. The stove was only four years old. We talked to the company and they couldn’t explain it. They should have replaced the glass top.

My dishwasher was leaking and I filed a claim with American Home Shield online. They sent an electronic guy out the next day, but he said that it was the plumbing. So the plumber guy came, but it's still leaking. Other than that, both contractors who came out were perfect. And I'm very pleased with the turnaround time.

The air conditioner was just blowing out warm air so I submitted a claim with American Home Shield. The online process was very easy to do. It took three days for them to send a contractor out and the contractor was great. He came out, was very timely, took care of the problem quickly and he was gone. Since the repair, the air conditioner works perfectly.

I bought my house two years ago and someone referred American Home Shield. I just decided because I was worried as a first buyer. I’m from outside of US, so I was not really sure how to do things here. So, I got AHS in case I need it and I’m better protected. I submitted my claim through the internet to AHS for the dishwasher. I have used it before and I knew a little bit more about the system, so everything went very well. A local company came to my house but they had to come three times to fully repair so, it took two weeks. During that time, I spent more time outside to have dinner so I don’t have anything to wash which was the most important change in my day-by-day activities in my house. Nevertheless, the person was very nice and he engaged to solve the problem. The dishwasher is working well now.

When my dishwasher won't drain and it leaked water, I called in and submitted my claim to American Home Shield. The people on the telephone are always nice and I'm always happy with the guy who comes out. However, I'm rather annoyed with AHS because this is the third time I've had somebody out here. The dishwasher is 11 years old because it's the age of the house.

My experience with American Home Shield was awesome. After I put the claim, they let me know right away that they were gonna take care of it. The company that they told me was supposed to come over here and fix the problem, ASAP Plumbing Services, came over here and within 20 minutes, I had a brand new garbage disposal. They found the problem and cleaned the water that came out of the garbage disposal. It had been leaking in the bottom and I had placed a container to hold the water. I had to be careful with that because it was underneath the cabinet and I didn’t want it to damage the wood of my cabinet. Everything was fine after they fixed it and I'm really happy with the service. It was good. My mother-in-law also has the Home Shield. She was the one who actually told me to get it and I'll recommend it to anybody as well.

I had a refrigerator issue so I called in to file a claim to American Home Shield. It was done automatically but when I spoke with a rep, they had been really good. However, AHS could improve on their hold time as it is too long. They sent Bradley Appliance and they had been great on everything. I’ve had them out to my house before and they had been really good every time. I’m very happy with American Home Shield’s service and everything has been really good. I recommend them all the time.

My recent experience with American Home Shield was good. My refrigerator's compressor went out and AHS sent a technician from Mr. Appliance of Cleveland. Fortunately, it was cold enough at the time when the unit wasn't working properly. Still, we lost a bit of food and we had to store our stuff on the back porch. The tech came out one day, assessed the problem, had to order the part, and then the part came two days later. Unfortunately, they were booked up, so it took about a week for him to come back out. But he came back out and within an hour or so, he solved the problem and the refrigerator was fixed. He was very good, knew what he was doing, and he was very friendly.

I took American Home Shield one time in the past and right now, we've had them for about 8 months already. I had an electrical issue and I called them for a claim. South Mountain Electric Service called me the next day but I missed the call. I called in the next morning and the contractor came straight out. He was really good and he searched out until he found out what was wrong.

American Home Shield is a great company. They took great care of me. Someone from All American Plumbing came and fixed our kitchen faucet that was put in wrong when we had another warranty company. Then they had to order a part for our shower in the master bedroom that was having some issues. They fixed it, initially, but it was a more expensive thing. Instead of just one faucet, they had to replace all three and reconvert it to a new faucet system. They took care of that a few weeks later. They kept in touch with us the whole time and worked with our schedule because we went out of town during the time that we were without one shower. They made us aware of the shipment coming in. They came last Thursday and fixed the whole thing. It's working perfectly now. They gave us a great customer service.

My washing machine was on the fritz. I submitted the claim to American Home Shield online and the process was very easy. It took a day or two for the contractor to come out. Economy Appliance, Heat and Air had to come out a couple of times and they were very professional. The washer had issues and now has to be replaced because it isn't fixable anymore, and American Home Shield is working on it.

Our oven was taking forever to heat up. I phoned in a claim to American Home Shield and working with the rep was excellent. The contractor called the next day to schedule and then a fella came over. He said it was the igniter that was bad and he fixed it in half an hour. The quality of the work he did was excellent and since the repair, the oven is working as it should be.

I've submitted a repair request to American Home Shield to address a leak in my dishwasher. They sent a technician from Appliance Tech. He came out and he noted that there was no air gap installed for the dishwasher which was a little strange because I've installed dishwashers before, I've installed air gaps before and as far as I know, there's no reason why not having an air gap would cause the dishwasher to leak. It's really designed to prevent that flow from the garbage disposal into the dishwasher.

I had a bit of issue with my previous carrier, and when I got feedback from one of American Home Shield's customers, I went with AHS. I've been with AHS for a year now. When the garbage disposal wasn't working, it was affecting us big time. We didn’t have access to that sink. I submitted a claim with AHS over the phone for the garbage disposal and my experience was good. I was happy. The vendor who came out was very professional and knowledgeable. He knew exactly what needed to be done, and he was in and out. He also did the job fast and painless.

The heat pump was all frozen on the outside. I looked at our old manual and it said not to worry if it goes up iced around the outside. The fan was still working and it would click on to the heat the house. It would draw power from our lights, so our lights would dim and then come back on full strings, and it is still doing that. We had almost a $400 bill and we had our Coos-Curry electric department come out, but it had nothing to do with our power connected to the line. The tech said that I should check out the heat pump because it seems like that is where the problem is coming from. We thought it was our power company, but it wasn’t. It was the unit.

American Home Shield’s website is very user-friendly. I went to their website to submit a claim when the upper rack of the dishwasher kept falling down. It seemed like some support piece of plastic on each side was defective or broken. If we tried to use the top rack of the dishwasher, we were always worried that it would fall down and the glasses would get broken. So, we either didn’t use it or we had to press on both sides and kept our fingers crossed. Then, an AHS rep called within 24 hours as the website said they would and I was told exactly when the contractor would come out and the day that they were scheduled to come out. The contractors called me and gave me within an hour when they would be coming.

We got an error message on the door lights of the refrigerator. And then, the freezer would not stay cold and the refrigerator would freeze items that were in the crisper drawers. I called American Home Shield and submitted a claim. The interaction with the rep was great. I was told when the vendor would be contacting me. I was also given an expectation that I'd get a call within 24 hours and that happened.

The recent claim that I filed with American Home Shield was for our refrigerator that stopped working. The light came on, but it was the switch on the compressor. I filed the claim online and the tech called and told me what to try to do -- to unplug the refrigerator and plug it back -- but it didn’t work. He came after that, but I had lost some of my food in my refrigerator. I opened it and everything was melted, and it has been registering 65 degrees since then. He told me to unplug it and leave it unplugged for half an hour or so, then plug it back in and maybe, it can fix itself, but it didn’t work.

I bought a new house, and it had been remodeled. It was suggested that I get the doors rekeyed since all the contractors had keys. I filed a claim with AHS online and their website was super easy to navigate. The people at AHS set me up with the rekey place, and the technician who came out was awesome. He came in and it took him 15 minutes to rekey my doors, and then all was good to go. He was awesome and everything went great.

We had a leak in our bathroom upstairs that was coming through the light fixture downstairs. I submitted a claim online and it was very easy navigating American Home Shield's website. We didn’t know if it was gonna be an emergency or not, but determined that it was not and we were able to use the app. When I call in, I’m dissatisfied because the wait time is so long. Even so, for this claim, the techs came out and took care of the leak and fixed it. We’ve been very happy with everybody that we’ve used.

On a Saturday, I noticed that my pool pump tries to kick on but it did not come on at all. I requested service on my pool pump with American Home Shield. The gentleman from Miller Pools came to the house. He called me on his way and I let him know that I’m not available to go to whatever he needs to do. They did call me before to schedule the appointment though and let me know that they’re coming on the following day. When the guy came into the house, he did the work. And then after he got done with the work, he told me it was done and the pool pump is running, and it’s been running great since. It turned out that the pump itself was not broken. There was a transistor or some component in the pump itself that burnt out and malfunctioned. So, he replaced that piece, and he was here for less than an hour.

I went online and submitted my claim for a water leak to American Home Shield. The process was very easy and they had somebody call the same day. The contractor from Kemper Plumbing was great. He was fast, quick, and reasonable.

American Home Shield insisted that I get my refrigerator repaired by a local contractor who was neither reliable nor competent. This contractor picks up the phone maybe 1 out of every 5 calls. Even the customer service representatives at AHS had difficulty contacting the contractor. Almost a month later, my fridge is still not working, and they still insist that *THE SAME* contractor come out for a fourth time to try to repair my fridge. They would not grant my request that we go through a different company this next time.

Overall haven't had any issues, but this one is worth mentioning. I called in for service on my dryer and was given a time and a date. Later on they call to reschedule then the day before they call again to reschedule. I ask to be sent to another company and they send me to a non existent company and give me a personal cell phone number. It has been over 2 weeks and still not a single successful appointment made. Still awaiting response from them other than, "I'm sorry. There's nothing we can do."

Filing a claim for the toilet with American Home Shield was a long process. It was about a month and a half from beginning to end. American Home Shield denied the claim at first, then I got a second opinion and I had to wait for the second guy to come out. He had to look for what would work as far as a replacement for that particular toilet because it wasn’t a standard toilet. He was proactive and he was able to resolve the issue with American Home Shield and I got a whole new toilet.

Water pressure issue if too high then contract is not in effect. Water heater failed...water pressure issue not covered. Toilet failed ...water pressure issue not covered. You get the idea.

The refrigerator stopped blowing cold air and when I submitted the claim online to American Home Shield, the experience was quick and simple. I was given a timeframe as to when to expect the contractor but it was over the weekend so, it was a gray area. I put in the claim on a Saturday. I called the tech service on Monday and then, they came out the next day. The tech was professional. He walked in, he went immediately to the fridge, looked at it and started troubleshooting from there. Since the repair, the refrigerator has been working and I don’t have to live out of coolers anymore. Having AHS is very valuable because I didn’t have to pay a $1,000 repair bill for my refrigerator.

American Home Shield has fixed everything that we've called about but we went through a hassle to get it. It takes me forever to get anything done and that's with all my claims. It's not so much American Home Shield but getting the stuff ordered. Home Shield would order the stuff and there is a lot of delays. I've got a microwave issue that they've been out for for four times.

I submit the claims with American Home Shield both online and over the phone. If I do it on the phone, I tell them what I needed and they take care of it. They are really professional and the contractor normally calls me right away as I put the claim in. The most recent experience with American Home Shield was outstanding. My toilet bowl wasn’t filling up and the contractor they sent out did everything -- I love United Air Temp. Everything has been running well since the repair.

We inherited an American Home Shield policy when bought the house two months ago and they did a great job on our first claim. We had a fairly high-end stove oven and its heating elements were not working. My wife called and we submitted a claim, and then the appliance repair company said that it should be covered. They got the part, installed it, and everything is working now. The whole thing took a couple of weeks and they did it in a very timely fashion. Our AHS policy has been helpful to us and it has been great.

We've been very happy with American Home Shield. We recently submitted a claim for our washing machine to be fixed and the rep told us to expect the contractor within a certain time. The contractor was wonderful and very professional. And since the repair, everything has been working fine. People have to have a warranty that they can rely on and trust. We never know what's gonna happen, like with my washing machine, so it's very important to have a warranty on appliances and the items in our home.

There's no waiting whenever I submit claims online to American Home Shield which is why I prefer it and their reps are very delightful whenever I talk to them. They let me know what's gonna happen and about how much time it's gonna take for them to send a person out. Also, I've had very good interaction with the contractors that I've come into contact with. They've done what they were supposed to do and everything was fixed by the time they left. American Home Shield has been delightful. They saved me a couple thousand dollars because they worked on my washer, refrigerator and stove. I’ve had no problems with them at all and I would tell people to use AHS.

Our water in the faucet in our bathroom stopped working, and so did the dishwasher and the ceiling fan. The contractor that came was fine, but the dishwasher claim didn't get resolved. He said it was nothing they could fix. We got a call from American Home Shield, and they said we would not be charged another $75 and that an electric company will be contacting us. Our ceiling fan has still not been looked at. There was an issue one other time, but I contacted someone and it’s been fine since then.

My ice maker was not making any ice. While with my wash machine, I heard what sounded like a small jet plane engine getting ready to take off, and I thought that that was not right. I wanted to get the appliances checked sooner than later. I submitted a claim with American Home Shield for my ice maker and washing machine. The claim was submitted via my app wherein navigating through their website was super easy. The rep at AHS gave me a two-hour window of when to expect a contractor. And then when the contractor was on his way, the AHS rep sent me a text saying that the contractor was on his way.

I had two claims with American Home Shield. The first one was with the garbage disposal and the technician did excellent work. He came to a conclusion that the garbage disposal needed to be replaced and he replaced it. I was very satisfied with what he did. But, I was not happy with the second company that came out. He made promises that he couldn’t fulfill. I received a call from American Home yesterday and I asked them to put them on ‘Do not return’ list. When I a problem with the ceiling fan, he said it was a remote control because it controlled everything. He told me that would be replaced with no problem but I come to find out the remote control is not covered.

SAP replaced my waste disposal which was leaking. Besides leaking, it was also clogged so there was a lot of nasty water in our sink. I made the claim online and American Home Shield gave me a timeframe of three hours, and SAP arrived within that timeframe. The tech was a professional and he was very attentive.

I went online and the American Home Shield website is very nice and easy to navigate through. I had a garbage disposal problem and I was impressed with the fact that they have a tutorial on the website that said, “Did you try this? Did you try that?” in order to save me my fee, which I appreciate. I subscribed for a claim and they sent Triple S. I assumed that because the contractor came from them, they’d better be good enough. When the contractor arrived, he was very professional, clean, and very knowledgeable. He took care of the problem and I like the fact that he tested everything before he left to ensure that there would be no problems. I used to be with another warranty company and I was extremely dissatisfied. They cost more per year. American Home Shield, on the other hand, is less expensive and they’re not rude. So, I’m very pleased with them.

I had a heating issue. The igniter on my furnace had failed. It went out on a Saturday but the contractor that American Home Shield assigned couldn’t contact me until Monday. But they were able to come out on Tuesday, so it was not too bad. Most of the time, we wait three or four days for the contractors but that's okay. They were able to replace the igniter from the furnace. We also had claims with AHS for the furnace on the other side and the toilet, and everything has been fairly quick. We had a few hiccups when we had a claim for a slab leak. There was a confusion with the local contractor, not on American Home Shield's side, but we got it resolved. We got it paid and all was well in the world.

Our ice machine was broken, our stove wasn’t working properly and our oven was messed up. I submitted the claims online and it took five minutes. It had a list of things I could click to have looked at, and I did one claim with all those items included. It was easy and there was no issue. After only a few days, J & J Appliances came out. The technician was great. He was a nice guy and handled everything professionally. J & J ended up fixing the icemaker but they couldn’t get parts for the other two items, so they replaced those. J & J was good although in order to get the new oven, we had to escalate the issue to management. Still, AHS was very open to hearing our case, so it all worked out. It was just a matter of having to do that.

When I bought the house, the seller paid for a year warranty with American Home Shield. I used to have OneGuard in my house in Houston and one of the services of OneGuard was when one buys a new house, they would come and change all the locks on the door as a security measure and it makes perfect sense to me. So, I called American Home Shield and told them I needed to get the locks changed. I asked if that is something they do and they said yes. I said, “Well, at OneGuard, it was free at a one-time deal. Is it the same thing with you?” I held on for about five minutes and the rep came back and said, "Oh, yes, ma'am. There's no service fee for this. No charge for that." I said, "Okay cool. That's what I wanna know. Thank you." Then, the rep said that I needed to go online and schedule it.

My washer stopped rinsing and I was also getting an AC tune-up. I filed my claims online to American Home Shield and I was impressed. For the washer, I shut my computer and was texting my boyfriend that I hope they call me soon, and AHS called. For the AC, I filed it on a Friday night and they called on Monday. It was understandable since they were closed but it was quick.

I put in a claim online for my GE Profile Microwave with American Home Shield. However, it took quite a while for them to come out. According to the technician, they were shorthanded so the appointment was 9 days out. He came but then he had to order parts. He came back a second time after another 11 days. That time however, the parts did not work so he had to order different ones. It was another week and a half of waiting. Afterwards, the repair took care of the problem. Four weeks without a microwave was hard since I don't cook. It was a pain in the butt but we got through it.

I phoned in a claim to American Home Shield for our dishwasher that completely went out. The problem looked like an electrical issue with the fuse. They got the problem taken care of in no time. Their tech fixed it and everything has been great so far. I appreciate their service and plan on renewing my home warranty with them in two months.

Making claims at American Home Shield has been very easy as they’re very willing to help. So far I’ve had two claims and whatever was wrong, they were able to take care of it. If they had a problem, they checked with somebody that could solve the problem. So, they didn’t leave me without being completely satisfied. They have given me excellent service and I’m perfectly happy.

I called American Home Shield for our air conditioner and the claims rep was nice. She told me all that they were gonna take out $75 for the service fee out of my checking account and that I could use whoever I wanted to use. They informed me that I could use HVAC Repair because they are the ones doing the updates on the checking of heater and the air conditioner. They service it twice a year. The technician was very nice and prompt. He told me when he would be there to fix it and the quality of work was good. I have been happy with them every time they've been out. I would recommend AHS. It’s very important. You don't get hit by those high bills when you have any and if you keep it under warranty and you do your inspections like you're supposed to, it's worth it.

I called American Home Shield and had a perfect interaction with their claims representative. The person said that a contractor would call within 24 hours and they have to fix it within 48 hours. The guy from Aaron Plumbing arrived, saw the stoppage, and started investigation with the stoppage. He put a machine downstairs in the basement then started rodding the stoppage until it was opened. It was great.

I've been with American Home Shield for a total of about 20 years. I was with them then I stopped. But then I started back up. I just didn’t have the money then. But in terms of submitting claims, everything is doing good. I usually file claims on the phone just because I wanna make sure it's correct. I don’t wanna take chances. Someone would be coming here and I would take a day off work. The copay has gone up though. I used to be charged $75 but then they started charging some tax so it went up. It goes up every year or every other year. It started around $40. Now, it's in the 60s. But it's been 20 years and everything has gone up. So I don't know if that's expected. I would love if it never went up but I guess that’s understandable. Recently, it was Super Plumbers that came out for my claim. They had been here before and they did pretty much the same thing they did before, and it was fast. They were very good and thorough.

The dishwasher wasn’t working right and I filed a claim for it with American Home Shield online. The contractors that they sent were decent guys. They were courteous and helpful too. The tech showed me how to use the dishwasher, cleaned some stuff, changed something and he made it work again. It was all done in about half an hour. My experience with American Home Shield was wonderful.

We got an email from American Home Shield, and we called to set up the appointment. We had someone from A-US Air Conditioning of Texas come out and do an inspection on our air conditioner. It was for a regular preventative maintenance check-up. Bruce, the tech, got right to it. He did the inspection and he gave us the information that he had discovered. It was very rational and quick, in and out. It was done fairly quickly too. He did a great job. I am happy with the set-up. It’s something I plan on renewing to keep it going with the house as long as we have it.

My kitchen goes through my utility room into the main pipe and something clogged up the pipe going down the washing machine. Whenever I make my laundry after washing, the water would come out. Eventually, it flooded. I filed a claim for it with American Home Shield over the phone but the problem is they did not have all the issues. I had to punch this number and that number and they didn't have all the options that I needed. I really hate these automatic services. I had to make a second call and talk to them and explain what the issue was.

American Home Shield has been prompt in getting back with us when we call and in setting up an appointment for the appropriate person to come. We had an issue with our washer and dryer a while back and we had to have that taken care of. Then about a week after we moved here, the hot water heater went out. American Home Shield took care of that too and did a good job. We were told that the freezer is not included in our appliances for the protection though, and we had assumed that if it was an appliance, it can be fixed or replaced. So that’s the only issues that we have. But everything else is okay.