American Home Shield Reviews

American Home Shield was recommended by a family member. They’re usually good but I had a bad time a couple of months ago when I had to call for an electrical problem with my smoke detector. The company called and made an appointment. And then, at the last minute, the guy said that he had had an accident on the job. He had to go to urgent care and that he would call me when he came out. But it sounded like he was at a bar ‘cause it was a Friday and I could hear clanking, voices, and music. So I tried calling him. I didn't get any callback so I left messages.

I file claims online at American Home Shield since you can’t call in and get anybody. That’ll take hours. We recently had some guys come over for the AC that was leaking and the people from A-US came out in 24 hours. They tried to blow the drain out and lower the drain hose thinking that was it. I had to call them back less than a week later because it was pouring out water. It was the pan and finally, they exchanged and turned the pan around and got a new one. So, all should be taken care of now.

We got an American Home Shield policy when we bought our house nine years ago, and then we’ve maintained it ever since. Their online process has gotten easier compared to what it was at one time. Now that I'm used to it, it's pretty good. But I don't know if my 80-year old parents could do it. We haven’t used AHS a whole lot, but on the times that we have, our experience has been really good other than the fact that we don’t get to choose who we would like to come. For the most part, we’ve had great people come, but we have had one or two that weren’t quite so good that they don’t even contract anymore.

Three days after I filed a claim, American Home Shield sent Certified Electrical Technologies. The claim was for my dryer and dishwasher, and the online claims process was easy. The contractors were very professional, thorough, and explained things. We are still waiting for a part so it hasn’t been resolved for one of the items, but the one that was fixed is performing well.

The ice machine in my refrigerator was not working. It was the beginning of the summer and I’ve got a couple of kids, so we had to purchase a couple of bags of ice. I submitted a claim with American Home Shield online and navigating through their website was fairly simple. AHS said they would send the contractor out and I would receive a text. I received the text within a couple of hours saying who the contractor was going to be and that the contractor was gonna contact me.

Our washing machine had a sensor that was going bad. My wife filed a claim with American Home Shield. She did it online, which was quick and painless. The contractor came out and put it back up and then cleaned it. He knew what he was doing, was only in the house for 20mins and most of it was cleaning up whatever he fixed. The washing machine was working for a while but started not working again because of the same error. My wife told me she wasn't happy with the washing machine, looking at the cost of the piece of electronic that was going bad, for a $75 service fee plus what was gonna end up being a $250 to $300 part, it was better to get a new one. Overall, their coverage is adequate and I would recommend them.

I've never been so mad and disappointed in the company's response, customer service and problem handling! TERRIBLE!! American Home Shield charged me without my consent the annual amount instead of the monthly bill I signed up for. After multiple attempts to get this problem solved with Customer Service, I was told it's gonna take a while to receive my refund while I'm still getting charged. I was left to wait on hold for over an hour and the phone had been hung up on me!!! When I asked how long will it take to receive a refund if I completely cancel my coverage, they said it's a very long process!!

I’ve been paying AHS for 8 months and when I need a repair on refrigerator they don’t cover it.. The repair fell on their exclusions. How convenient for them.. So what the whole purpose of having home warranty if it’s not going to cover?

I had looked up some reviews online before canceling my American Home Shield plan and read that others were having issues with AHS still trying to bill after they had canceled. When I canceled my account, I was sure to write down the confirmation # from the phone rep and also logged into my online account and removed my payment method. Sure enough, a few weeks later I get a bill in the mail from AHS saying I am past due. I am now on my third call with AHS... so as others have hopefully pointed out below: Remove your payment methods as soon as you cancel your plan to avoid being charged...

AHS was good in the beginning and I found a great HVAC through the service. I have been attempting to get help. There is a company in the city with a poor reputation I asked them to change. They never did although there are local reports they can confirm. My last straw is this. I moved back to my home state and updated my information on two occasions I spoke to AHS. I put in an online request yesterday for service and followed up with a call to verify they received the information and verify they had my contact representative in the city my property is located.

Called AHS. They sent out a contractor who did not even look inside the pool heater, he said because I had an inline chlorinator it was chemical damage, (it was empty). Sent out another contractor. Said parts were missing. I hired an independent pool company. He says it was worn out, no parts are missing, and no chemical damage... AHS in my opinion just wants to fix the little things and when it comes to honor their contract for replacing they look for ways to deny...

After many years of coverage, thinking that I was covered from any major, "catastrophic" events, it finally happened. Two A/c units failed at the same time, with each one needing a new evaporator coil. After the tech diagnosed the problem, a few days later, I got a call from AHS, telling me that only the coil itself was covered, the first $10 of refrigerant, was covered. However, the remaining, $85/pound of refrigerant was not, as well as all of the other necessary parts to complete the repair.

My heater was making a loud noise. I submitted a claim to American Home Shield over the phone and I spoke with a live representative. It took them a day to send a contractor out. The contractor had to find a part and they wouldn't stop looking until they found it because they didn’t want me to be without heat until the next day. The heater has been working good since the repair.

I've had AHS for 3 yrs and I've used them 2 times and both times they came and fixed something. It failed again within 5 months. The 1st time was my kitchen faucet. They fixed a leak and it started leaking again 5 months later. The 2nd time was my ice maker on my refrigerator. They fixed it and within 4 Months it stopped working again. They have a policy that if it fails within 90 days they'll fix it for free so I have zero recourse. The last straw was when I called to get the ice maker fixed AGAIN they charged me the service fee before the service was performed. Who the heck does that? Your mechanic doesn't charge you before they fix your car! Your dentist doesn't charge you before he works on your teeth Etc. Etc. I did the math and I could've saved money just by opening a bank account for emergencies and putting in 50 Dollars per check.

I got rid of American Home Shield. I wouldn't do it again and I wouldn't recommend them to anybody given the experience that I had. When you talk to them on the phone, they lead you to believe they are such helpful service and that they pay for any issues that come up. I ended up paying a monthly service and then they called some guy out from San Antonio for a plumbing issue I had. The guy who came to fix the dishwasher and said there was a blockage from the dishwasher to the garbage disposal and I needed a plumber. I ended up spending $500 and the only thing I got fixed was a little pinched wire in the wall. For everything that I paid for, I didn't see that the home warranty benefited me at all.

The heat wasn’t coming out properly from the furnace and the girl from American Home Shield who set up the claim for me was great. I had messages from the contractor in my email. I got the number and called, and they set up the appointment for the next morning. It was wonderful. The contractor was very efficient and smart. He said he knew where he could get the part. He had three other kinds with him for three different furnace manufacturers, but he didn’t have the one I needed. He went and got it, brought it back, and put the new control panel in. It worked perfectly after that. He was very pleasant about it and it was one of the best experiences I’ve ever had with a workman like that. I’m so happy that I have AHS. They’re the best.

We had an electrical issue with our pool. I called American Home Shield over the phone to submit a claim and the experience was great. When I made the call, the wait time was average and I had somebody on the phone within five minutes or so. AHS had the service scheduled. This was on a Friday and they had a contractor, United Electric Company, come out right away the next Monday. United Electric is a really good company. The electrician was great and the service went really well. He explained to me what the problem was and why the electricity had gone out in our pool. Then he replaced the fuse that was necessary for the problem to be fixed. He fixed the problem and the repair only took a total of an hour. Everything has been working fine since the repair.

Our sink wasn't draining and was nearly overflowing so I went online and filed a claim with American Home Shield. I got something from them and I called because I was wondering why AHS was sending me an air conditioning and plumbing repair company. I was told that the company, Air Squad Heating & Air Conditioning, takes care of the problem I was having as well. Somebody confirmed that after calling the company. American Home Shield sent Air Squad out and everything was good. Since the repair of our sink, everything has been great. I recommend American Home Shield to all my clients because I've had a good experience. Even if sometimes you have to do it a few times with a couple of different companies, ultimately, it gets resolved.

American Home Shield facilitated the locksmith coming out. I dialed their 800-number and they took care of everything. It was easy and that was the first time I’ve done a claim in over 10 years. The locksmith was excellent and I would use her again. She did a great job. She came in there all business and took care of our needs quickly. So, I was very pleased with her service.

GE was really good to me. They came out and let me back up really quick. I first contacted American Home Shield about my stove. They sent out another company. That company tried to fix it and less than six months later, that same item broke more of the stove. I've contacted American Home Shield, and the company came out and repaired it again. It broke again. This time, I called American Home Shield and told them I didn't want that company to come out. They sent out GE and within one time, they had the whole thing fixed without a problem. So if I'll ever contact American Home Shield again about my stove or any of my GE Appliances, I’m going to want GE to come out because they were fantastic.

I've had American Home Shield for roughly 2 years now and it's been working great. I haven’t had too much, fortunately, but the couple of things I did had worked out really nice. The technicians have been fine, they know what they’re doing, and they take care of business. I had a guy work on my dryer a month ago and it worked fine when he got there. After he left, it went to hell. When the second guy came out, it didn’t work and so he fixed it. One time, the telephone app said he’ll be there in 30 minutes, and within 2 minutes, the guy came and said, “Okay. I’m on the front.” So, the telephone app doesn’t work too well. Other than that, everything has been running smoothly since.

The internal components of the toilet base that bring the water and stuff the water in the tank were malfunctioning so we had a continuous run of one of our baths in the house. I submitted my claim online to American Home Shield and the process was easy. Their contractor, Drain Go of Alabama, came out within 48 hours and took the malfunctioning parts out of the tank and replaced those with new ones. At the same time, an aerator in one of our sinks also went bad. Everything was taken care of.

I requested from American Home Shield to have someone come out to check my sump pump. I had to make sure that it was working properly. It was super easy using their site. I got an email when they assigned the work to the company Altstadt. It also stated that I should hear from the provider within 24 hours. The technician was very courteous and professional. We’ve had a lot of rain lately and I know that without my sump pump working properly, I would have water in my garage area which would not be good. It definitely helps out that the sump pump is working properly now. I love that I have American Home Shield. It’s definitely working out and I’m gonna be using it again in the future. It’s a good program to have. It’s beneficial and very easy to use. I especially love the online service and I love that I can do that. I would recommend it.

I recently filed a claim with American Home Shield for the AC. It was making a noise. It wasn’t a bad one but it was different, so I wanted it to get checked out. I called AHS and talked to the rep. Everything was smooth and good. They sent Arctic AC to come out and do the repair. The guy was polite and he seemed to know what he's doing, it didn’t take him long to get it done. I wish all my repairs went that smooth. That gave me peace of mind that everything's working right.

Our very old water heater was leaking so we submitted a claim online to American Home Shield. Navigating their website was very easy. Thereafter, I was contacted so I knew when their contractor was coming out. The techs who came were ver knowledgeable and they knew exactly what was going on. They took care of the things to make sure that the heater was okay. Thereafter, they submitted the request to AHS to see about replacing it. They did fine and I was very happy with them. I feel very comfortable having a warranty on my property. We've owned the house 30 years and every single year, we've kept the insurance. I would recommend AHS with no problem.

The service has been 50-50. I had a secondary repair requested that was not so good. I had a leak outside my house and when the tech called me, he said he didn't know if he was certified for Indiana 'cause we're at the border. He proceeded to make an appointment, then he said he'd get back with me to make sure that he was qualified to work on those. But he ended up going here and telling my wife that he didn't cover it, and he walked away. I ended paying for that charge. Aside from that, he has poor reviews.

I had American Home Shield before and I let it go for a while. I decided to pick it up again and I've had two claims with them on this policy. I've always had quick response and the people always come out. The jet tub on our spa wasn't working and when I submitted the claim online, the contractor came out the next day and fixed it. I was very pleased with the service and since the repair, it has been working fine.

We had some electrical problems going on in the house and when I submitted a claim to American Home Shield, the experience was smooth. I always do it online and it has been working fine. It’s easy navigating through the website. I use it and just finish it up there. I have worked with the contractor so many times and whenever I have an electrical problem, the same guy comes in. He always listens and does his best. Having the warranty is good and I have AHS in all my other properties. People should go for it.

We had an electrical claim with American Home Shield and that claim experience went easy. We filed the claim online and someone was scheduled to come out within two days.

The freezer stopped working, and so we called American Home Shield who then immediately set us up with GE. They came out, found that the part of the appliance that went out was a piece that was not replaceable. And so they had to replace the entire unit, which American Home Shield did. They set us up with the department that takes care of that. They were quick. It took about a week and a half to have everything said and done. Luckily, we have an outdoor freezer in our garage, so it wasn’t the end of the world. And they replaced the entire unit, and had it delivered and installed.

I went online and I submitted a claim with American Home Shield when we had a backup in the wastewater line. It was easy navigating through the website. Nick's Plumbing and Heating showed up early. It was a good experience. I'm satisfied with American Home Shield. I've never had problems with them, and I would recommend them.

I've had American Home Shield for probably 25 years on four different homes. It's very easy to schedule the service for a routine check on the air conditioner or the heater. I do it online. The person who came was Luis. He was here for a fairly short period of time, maybe half an hour. He reported that the air conditioner was a fairly new unit and there were no problems with it, and everything was good.

I'm a new customer at American Home Shield and other than the $100 deductible, so far, so good. My sink was stopped up recently and Amazing Plumbing came out for it. I made the claim over the phone and everything was timely done. The tech told us what was wrong and did what he had to do, and it took less than 30 minutes to an hour.

The microwave stopped in the middle of heating something up and it was making noises. We thought it was gonna go out and it seemed like it did. We called American Home Shield and the contractor came out. He was on time, very pleasant, knowledgeable and friendly, so he was good. It turned out to be the circuit breaker and we didn’t even check that but the guy was super nice and pulled it all out, tested it and put it back in, and we were good to go. I have had no problems since then.

Me and my husband submitted a request on March the 31st for our kitchen sink to be fixed, it is now April the 17th and we have been through the wringer. They took our service fee without permission, given we are supposed to pay the vendor directly. We've been on hold for hours at a time, people promising callbacks and not getting them. I was on hold for over an hour and they hung up and never called back. Supervisors promising refunds.

I reported a hot water heater leaking. AHS dispatched a plumbing company that reported I needed a replacement water heater. The plumbing company tried to rip me off by charging an additional $850 in uncovered modifications. AHS informs me that the plumber word is final and if I don't agree, I can get my own plumber, and they will only pay $242.50 for installation. I have been without hot water for six weeks and the plumber will not return my calls to explain the modifications. I am filing a class action lawsuit against AHS. This is totally unacceptable for so many consumers who have invested with this company.

In August of 2018 our AC unit was not cooling properly so we called in a claim with American Home Shield. A vendor was dispatched and they replaced both evaporator coils on both of our units. 5 months later, we noticed water leaking from the ceiling above our attic and noted that the AC unit had been leaking water all over the attic and it had finally begun leaking through the ceiling.

We got a AHS home warranty when we bought our house over the summer and they specifically told us it covered the hot tub. The tub has since got a leak and when I called to file a claim I was informed they only cover Whirlpool... Since ours is a different brand they do not cover it. Additionally, when I called the automated system you are directed to was going to collect the $75 service charge right-of-the-bat without stating only certain tubs were covered. All the system asked was is it a hot tub, not if it is Whirlpool. Before you give them money make sure to talk to a representative to ensure your product is covered.

I called with a leaking valve on April 6th. Someone finally came out on the 10th and spent less than 5 minutes, just changed the packing and said it was fixed. Turned the valve on again on the 14th and it was worse then before the service guy worked on it. I called the service company that day and left a message about coming back to fix it. Didn’t get a call back at all so I called again on the 16th and spoke to someone that said she would look for the paperwork for the job and call me right back. That didn’t happen!

You honored the commitment to follow up with me until the issue was resolved.

The microwave stopped working, and we filed a complaint about that with AHS over the phone. The process was pretty simple. Sears came out to take a look at it within a couple of days. But it took a total of four weeks to fix the issue. I’m not complaining because it really makes no difference to me whether they fix it or replace it as long as I have a working microwave at the end. But I don’t know how they can afford to pay more than the cost of the microwave to repair it. It just made no sense. But my microwave is perfect now.

My ice machine wasn't producing ice. American Home Shield sent out Hurley’s Appliance and Repair. The tech was very personable. He opened the unit up and he knew almost immediately that the engine was bad so he had to ordered a new one. He did a good job and now, the ice machine is working well. American Home Shield made my experience easy.

American Home Shield is pretty good about what they claim they’re gonna do. It takes about 24 hours for them to send somebody though. Recently, I had a clogged pipe but I selected the wrong thing. So, the tech came out and looked at it, but then he called his boss and said to call somebody else, so I did. I called a plumber and they came out and took care of it that day. He was nice and professional.

We have a two-story home and two AC’s. A couple of weeks ago, I had to file a claim with American Home Shield because the AC upstairs wasn’t cooling very well. I called AHS and within a couple of days, a gentleman came out and diagnosed that it was actually a wire that was cut or detached in the attic. He was able to do the repair and was very professional, quick, and great to deal with. I asked to check if we needed any of the Freon, any coolant to top off both. He even checked that and he said, “No, you’re good.” All my experiences with AHS have been favorable. When they send someone out, the response time is good and the job gets done. Sometimes, things get a little more complicated that they thought they fixed it and then something else happens, or they didn’t maybe diagnose it correctly, but that happens rarely.

I recently had a problem with our oven and I made a claim for it online which was very easy. The tech sent by American Home Shield came out almost right away, within a couple days. He looked at the oven and knew what was wrong right away. Typically, that means they have to order a part, so he did that and then he left. We waited for the part to show up and when it did, we called them and he came back out and put it in.

We had a problem with our washer recently where the transmission was going out on it, and it was making all kinds of noise. I made the claim at American Home Shield online and it didn’t take long to have the contractors scheduled, and they were out within 72 hours. They couldn't fix it because of the age of the washer and the parts weren’t available, so they went ahead and did a full replacement on it. The turnaround time was very reasonable for the replacement, and the product that they offered as a replacement was equivalent or better than what I had, so I was happy with that. I used the purchasing service to buy a dryer to match the new washer, and the price was actually significantly better than anything I could find locally. It worked out real well.

I recently made a claim at American Home Shield for a sink clog and a leak in the garbage disposal. The schedule was a couple of hours but the contractors did it much faster than that. One was the doer and one was the gofer, and they both did their jobs.

I filed a claim with AHS online when the drain was clogged in the bathroom and the contractor that came out was very good. The contractor took care of the issue the day he came.

I got tired on working on the stuff and I'm getting too old that I got American Home Shield. I'm going on a year now with them. The last claim with them was a very good experience. I called in the fan on my heat pump and West End Mechanical was sent out. They were good. I called them about 7 o’clock in the morning and the contractor was over here by 10 o’clock and got the job done in that morning.

Our kitchen counter sink was sopped up. AHS sent a guy and he said it clogged up downline and they couldn't fix it. They would have to tear the foundation up and he wanted $7,000. AHS said I could get a second opinion, which I did, and the guy came out and unclogged it. He charged $75 instead of $7,800. I usually call American Home Shield to report issues and they call and tell me that they have somebody coming out. And they call and say, "Give us a time," and they come out and fix it. AHS is great to deal with, except when they don't pay what I wanted done, which is very seldom.

Making the claim for my furnace was fine and seamless. I did it on the phone this time because it said I had a balance. And then when I called, they said there was no balance. Online, it wouldn’t let me do it. But then when I called in, they fixed it and got me all set up, and everything was ready to go. The contractor was polite. He told me what the problem was and what he was gonna do and how. So, he got my heat running, but he needed a part. So, he said he would be back when the part comes. And about a week later, he called me and said he got the part. He came, put it in, and he was done. The claim was completed in about two weeks. I’m going on my third year now with American Home Shield and it was a good experience with them. If it wasn’t, I wouldn’t keep them.

D&D Plumbing Home Services came out for my garbage disposal for the sink. I submitted the claim for repair through American Home Shield's website. They said that I'd get a call within 24 hours. And they did call. Then I scheduled an appointment for D&D to come out. They were good, very on-time and efficient. The garbage disposal is a necessary thing in our home, and it has been performing perfectly since the repair. It was a great experience.

A guy from BCI Repair came out for my dryer that has stopped working. The heater wouldn’t heat up so the guy replaced the cord which was messed up. He was really friendly. He cleaned up after he finished working by himself, and he was a really nice guy. I submitted the claim with American Home Shield over the phone and it was easy. It was also my first time filing a claim and everything happened in a good time manner. I had a good experience.

Our dishwasher wasn't cleaning anything and the contractor was sent out. They cleaned out a few parts, and showed us where some things were clogged up, and that was causing it to not clean the dishes very well. And overall, it was a really good experience. Within two to three days of submitting the request, they were out there and got it working that day for us. The quality of work done was good. Nothing really had to be replaced. My wife who was there said that the guy was showing her things that she could do to help prevent that from happening in the future.

I have been with American Home Shield for 18 years. I had to have a faucet replaced in my kitchen and my claim experience went very well. The first person that they sent out came out with this elaborate story about what all he had to do in order to fix the faucet, which turned out to be not true. I called American Home Shield and explained to them what the provider said. And I was trying to find out if they could send somebody else out to get a second opinion. The first contractor was talking about how he was gonna have to go down to the crawlspace, and we don't have a basement. And he was gonna have to tear off parts in order to get the faucet fixed. It was a situation where the hot water was not coming out of the hot water side, but the cold water was working.

Everything with my American Home Shield experience was positive, especially with Wiltshire who recently came out for an electrical issue that we had. The only negative was American Home Shield’s email had the wrong phone number for the electric, and I had the same service six months ago, and they had the same wrong phone number. And each time, I've called to correct it, but I don't know that it's been corrected. When I called American Home Shield, they all have the right number on their record, but their email that is generated has the wrong number. Other than that, when I spoke with their representatives over the phone, everything went really smoothly. American Home Shield has been very good. They’ve been very quick to respond.

I’ve had American Home Shield for a couple of years now and I recommend them to my friends. I went online and submitted a claim regarding my garage door, and I got a response within 24 hours. They immediately let me know who would be contacting me. And the guy responded back from them quickly, and they were out within a day or two. Unfortunately, he didn't have the part with him, but it didn't take weeks for the part to come back 'cause usually, I'm waiting weeks for people to come out and weeks for people to come back. But in a few days, it was fixed. For the microwave, it was a quick fix 'cause the contractor had the part, so that was fixed in the same day that he came, which was very great and unusual.

I’m happy with the dryer claim but I’m very dissatisfied on the air conditioner. I submitted a claim for the dryer about a month ago and someone got scheduled out for that pretty quickly. He tried to fix it and changed out the relays but that didn’t work so he had to come back out. He tried to fix it again but then he found out that that whole dryer was just all fried already. American Home Shield has sent us an email so we can go and get a new dryer. But they also have an open claim for my air conditioning unit and it’s still broken. It’s been well over a year and a half already, and they're still messing around with this AC unit. They've sent someone out about five times and first, the holdup was the parts. Those took well over six months to get. Now, they've put in the new parts but it’s still not working. So I gotta call American Home Shield back and put another claim in with them. Hopefully, it doesn’t take that long.

American Home Shield offered to have my air conditioner serviced for $75. Air Conditioning of Texas could come and inspect everything to make sure everything was okay, and they came out and did that. Everything came out fine. So far AHS has been good.

My dryer wasn't drying, so I submitted a claim with American Home Shield online. Navigating through their website was okay, but sometimes you can't put in exactly what you need to. AHS assigned the contractor, Appliance Parts & Service, to do the repair. They said I would get a call from the contractor within 24 hours, but the contractor actually called the same day. It was fine dealing with the technician when he arrived. It was not good not having a dryer, but it was fine after it was repaired and it is still operating okay. Although I don't like that AHS' service fee keeps going up, I like the service.

My water heater wasn’t heating up. I called the 1800 number of AHS so Kintex came out, and all they had to do was adjust the temperature inside the panel, which was great and easy. I was surprised by the response time. It was good. The contractor even apologized that I had to pay a service fee because all he did was adjust the temperature. He was really a nice guy. It was worth every penny we spent to get the heater fixed.

Brothers Appliance came out for a pool plumbing issue. I called them and I was trying to ask questions because I have filed a claim for this about five months ago, and it was not fixed. So, I had to refile it and it was past the 30 or 60-day thing. So, I had to do over again the claim and I have to do it online. The contractors were supposed to come within 24 business hours but it ended up being three days. I filed it on a Sunday and they came on Wednesday. The contractor was the same guy that came before and he was saying he didn't remember coming to our house. He texted me and told me that the plumbing issue was from a freeze on my pipe and they didn’t repair that. I asked him a question and he didn’t respond. He said that that was not part of my warranty.

American Home Shield sent out an air conditioning guy about three months ago. When the AC would kick in, the lights would blink. The guy checked the air conditioning unit and he claimed it was good on Freon. And then the other guy just came. He said the clutch is bad so he changed it. He told me that the bearings in the blades in the fan did not go well and that the unit was low on Freon. He said the bearings getting bad made the unit kick in harder to pull more juice. He fixed the bearings and put Freon in it. I don’t see the lights blinking anymore. So, the first guy really didn’t do his job like he was supposed to, but he got paid.

I paid $125 for a appliance repair on 4 appliances that are in very good condition but needed some repairs. Every appliance was denied by American Home Shield from being repaired. The rude & very unfriendly appliance guy spent 5 mins looking at the appliances and left. I would not waste your time with AHS as they just take your money and then deny the repairs.

Last year I had my furnace going off in middle of snow storm. They sent a technician in few days. Due to delay they refunded the fee even. This year I had a water leakage issue. They send a technician who advised me to pay him for sump pump setup, since I didn’t had one, although it’s covered. I did pay him, but AHS also charged 100$ over and above that. Ended up paying 530$ for the plumber and 100$ for AHS. Premium also increased this year. Need to do some research on a better one.

I called on 4/3/19 at 12:28 pm. Spoke to Alicia to cancel my policy that was not in effect until 4/15/19. She said she cancelled my policy and my bank draft information. Today I find out they have debited my bank account and the refund of $47.91 will take 14-21 days to be processed. This sort of inefficiency is unacceptable. The supervisor I spoke to today Lyn said there was no way to refund the money any sooner. I am very disappointed in American Home Shield. Your customer service is terrible!

I thought this product was too good to be true. My sister had it for years and keep telling us to buy the home shield warranty. I have had to use it twice this past year. Claims are literally a few clicks away. Log on to their site, file the claim, pay your deductible and within minutes I received a text from American Home Shield telling me the name of the company that would be contacting me within the next 24 hours. Great experience both times. I recommend them on a regular basis.

I live in Wisconsin so you know the winters are long and cold. My furnace went out the first week of March. I called American Home Shield and it took four days to get any response from them. I was on hold for over 30 minutes each time I called. When I finally got through they told me I needed to find my own contractor to fix my gas furnace. So I followed all the instructions and got the work done by a contractor in my hometown and sent the bill for $529 to American Home Shield and they would not reimburse me for the service work. They also charged me $200 for a service call when they never send a service technician to check my furnace. My advice is to not waste your time with this company and just save your money in a savings account to pay for any service calls you may have.

This is by FAR the worse home Warranty company there is. It took the entire summer and more for them to accept our claim. We were calling weekly to check on how things were going and every time we called a different person answered the phone and did not have a clue what was going on so I found myself repeating the same story again and again and again. Every time they said they would call, they did not. Every time they said they were sending somebody, they did not and every time they said a check was on the way, it was not true. It took the entire 3 months of lies and excuses for them to send a check of just $130 which was not even enough to cover what we paid to get AC working again. We are with CHOICE HOME warranty now and one of the best things is that we have our own personal representative so every time we call we speak to the same person. I hope this review is helpful for other people.

It's easy to file claims with American Home Shield. They're just one call away. Active Appliance was even able to come out on the same day they made the appointment with us. There was some squeaky noise from the dryer and they had to replace the part. They fixed it and the work was done very well. The technician was very professional too. American Home Shield did a pretty good job of what they are doing.

When submitting claims with American Home Shield, you no longer talk to a person. It's computerized, but I would prefer to talk to a human being. I can barely turn a computer on, and now I got to talk through that all the time. You can't give them specifics there. You just tell them what it is, and they make a determination on who they're gonna send out. If I knew what the problem was and I said something, maybe they wouldn’t have to send out a technician, but they don’t give you that option. Nonetheless, there's a tech through Accent who I have become good buddies with. Even when I don’t use American Home Shield, he comes out and does my tune-up every year.

My recent claim experience with American Home Shield was good. My drainage had a back-up so I went online and filed a claim for the issue. It was very easy to get the claim online and I got a call within a day. I had to schedule them to come out. They could fix the issue but they were much more expensive than somebody else. So, I got someone else to take care of it and I paid out-of-pocket. In spite of that, the contractors that were sent were respectful and courteous.

Initially the contractor AHS sent for my washer came out and said my water valves were clogged, so he cleaned it out. But he was gonna order to have it replaced anyway, because I told him that I bought it used and it wasn’t a new washer. So he said, “Okay. I’m gonna order and have it replaced. And then I’ll let you know when the parts come in.” They were very unprofessional. They didn’t call me for nothing. I called them for everything.

The woman from American Home Shield was very good in helping me with the claim when my oven wasn't working properly. I don't like filing claims over the internet. I do it over the phone so I can get a better understanding. I would rather talk to somebody and make sure that I got it done and that they understood what the claim was about.

American Home Shield had absolutely great response time sending out a contractor for my claim. The rep was prompt and I appreciated that they continuously gave me a call to give me an ETA of the technician. I was pleased with Amtec Services that they sent out to remedy my problem with my oven. The technician was very professional. Everything has been working perfectly since the repair.

My recent claim with American Home Shield went great. The tech who came was very nice and polite and he knew what he was talking about. He checked everything like if all the switch locks could be converted. A couple of them couldn't be converted and he gave us good advice for them. They also made backup keys and they all worked fine.

American Home Shield is really good with handling me. When they call, somebody comes normally within the day. Also, the contractors are very knowledgeable and punctual. There was something wrong with the pump and Competition Pool & Spa was able to fix the issue the first time they came out.

The dryer was broken and we had to go to laundromats to dry our clothes. I submitted a claim with American Home Shield for repair. I did it online and navigating through the website was simple. As far as getting it done, it was a three day turnaround time. The interaction I had with the contractor was excellent and I highly recommend the tech that fixed the dryer. He was really nice and professional. He spotted the problem right away and fixed it quickly. The main belt broke and he showed it to me before he repaired it. Everything has been great since the repair and there have been no issues at all. My latest two issues had been resolved by American Home Shield and the two contractors that I've used on them did an excellent job. I'm very highly satisfied.

I called American Home Shield to submit a claim and I scheduled the appointment. The interaction with the claims rep was smooth. I was given a couple of options as to when to expect the contractor and I took what was available to coordinate with my work schedule. Initially, when I spoke to one of the people at American Home Shield, he said it was gonna take two appointments. So, when the plumber called me, I told him that it was an old garbage disposal and I'm sure they wouldn’t be able to fix it. I told them to have one on hand, just in case, because I didn't have time to take two days off or time off from work. So, he had one in his truck and was able to replace it. The plumber was great and the garbage disposal has been working perfectly since the repair. I was completely satisfied.

Submitting claims with American Home Shield has been all right. I just do it over the internet, and they get back with me in a day or so. And then, they set up the appointment with whoever they’re sending out to my place. Our garbage disposal quit working and I liked the attitude of the guy who came to repair it. He came in, he knew exactly what he was doing, he answered any questions I had and then he was gone. I liked him better than the people who came in to look at my dishwasher.

I submitted a claim online to American Home Shield when I had a problem with my dryer, and it was easy. Their contractor, Good Shepherd, was helpful. They explained the problem and was quick to fix it. There were some other things going on with the dryer that the technician said wouldn't be covered so, he asked me if I wanted to have that work done soon. He didn't just do it and then, he made me aware of what was covered and what was not. Everything was smooth and I was pleased with how everything went.

Something broke in the dishwasher and I submitted a claim to American Home Shield online. It was very easy navigating through the website. The contractor called, they came out, they ordered the part, they came out again, fixed it and everything has been fine. Since then, the dishwasher has been good. This warranty is very valuable. I could've bought the part for a lower price and fixed it myself but in general, some of these things are expensive and it’s good to have insurance. It was a very good experience with AHS.

In the past 10 years, I've submitted claims to American Home Shield in several different ways. Most recently, when my refrigerator wasn't working, I did it online. We've had one bad experience but the claims process most recently was smooth. Also, the contractors they typically sent out are excellent.

The fan, the switches and the plug in the bathrooms were not working. I filed a claim with American Home Shield over the phone. Sometimes, though, when I talked with people and they told me that they were gonna hold to talk to somebody higher over some issue, what happened was that they promised a lot of things and then they hung up. But then when I called back, nobody knew what we talked about and so we had to go over it again. For this claim, AHS sent out the contractor, Light It Up Electric, and that experience was good. The technicians were good and took care of the problem.

I had an issue with the garage door and I submitted a claim to American Home Shield. I did that on a Saturday night so the technician was not gonna come until Monday or Tuesday. Still, when Carlos came, he was fast and efficient. He was a sharp guy. He wanted to repair it and he checked on it. However, he said that AHS does not cover springs so I told him to fix it and I will pay him. He got it done and was in and out in 45 minutes. The repair went perfectly.

I’ve had a few problems with a contractor being a little bit sloppy but as far as American Home Shield and their responsiveness to my claims, they have been good. The technician from Lake Appliances came out and fixed the oven then for a time, I had not used the oven but when I finally did put brownies in, I smelled something. When the brownie finished up, I opened the oven up and apparently, he had left his screwdriver in the bottom of the oven. It melted everywhere and it was a mess. It was just carelessness. But other than that, I haven’t had any problems. I called the company out because the oven started acting up again. The technician looked but he said there was nothing he could do until it acted up again.

This is our first year with American Home Shield and my most recent claim with them was an electrical claim. I had no power in parts of the home, so I submitted a claim. I prefer to do it online because it is quicker and easier, and I get confirmation right away. Washington Electric Service came out and everything was taken care of.

I filed a claim over the phone to American Home Shield to repair my clothes washer. It took about a week for the contractor to get out and then, that place had to order a part. They told us it would take one day but then said the part should be in a few days later. My daughter and her two little girls moved in with me and so, our laundry was piling up so much. I contacted the contractor and asked when it was gonna happen. They said the part was supposed to be in on the next Wednesday and then I forgot and it was a day or two after that the service guy was able to come in. When he showed up, we were expecting it to take a while, having to pull things out and do that, but he put the part in and he was here for just 30 minutes. It was quick, which was great. The washer is going good so far and I have no complaints.

I got American Home Shield in August last year and my most recent claim was for plumbing. One of the drainage pipes was leaking. I called and explained to them, and they got everything. They sent somebody over and had it looked at. We selected the time when the kitchen wasn’t doing anything. The contractor came in and it took about less than half an hour to get it done. The interactions I had with the contractor were very good. Everything was perfect.

I submitted my claim to American Home Shield when the ice maker in my refrigerator stopped working. If I have to call, I would call but I was in my computer so, I did it through there. It was convenient at the time. As far as customer service, AHS did a good job. The contractor came and repaired the icemaker. The professionalism of the technicians was good and I had no problem with the quality of work. The ice maker is working better than when it was new. I’m well-satisfied with AHS.

I've been protected by American Home Shield for less than a year. Having the warranty I can have savings. I selected AHS because of good recommendations. When I had an issue with my HVAC system, I requested service through their website. Navigating it was easy. It was nice. South Placer Heating & Air came out to do the repair and they did great. They met my expectation.

The American Home Shield lady took good care of me when I called in a plumbing claim. The first contractor who was sent couldn’t do it as he didn’t have the tooling. So, they had to redo it and they sent out American Plumbing who was excellent. Everything is good now.

The repair company's authorized by AHS are useless piece of crap. I had a heater break down and they had forwarded to a company that was not available for 10 days. This company expects me to keep my home cold for 10 days!!!! I had to get around the warranty and pay for the repair myself. Stay out of this scam called home warranty. I am out of this for life.

War·ran·ty /ˈwôrən(t)ē/ noun a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.

On top of the annual fee (about $450 a year), we pay $75 for a visit if something breaks. We paid it once when the microwave had a small and inexpensive part break, and again when our washer stopped working correctly. So, we've paid about $600 for one year to have an inexpensive part replaced on the microwave. The minute an actual cost to the insurance company was on the line (the washer repair or replacement), a repair guy (the company chooses them, please note) shows up, listens to us describe the problem, and announces that we will need a new washer, that it's our fault it broke, and insurance won't cover it. He doesn't even look at the washer before he proclaims this. Then he looks at it for 2 minutes, stands up, and says we overload it. I say I've had small front-loading washers for years and that I'm always very careful to put in smaller loads.

5 months and counting. I have been a customer for 17 years. At the end of November 2018 I called in a repair request for my expensive water heater which was making a loud noise and vibrating off the wall. Over the next 4 months the selected servicing company has been to my house 7 times and has changed everything except my hot water heater. Two of the "fixes" I had to pay for (adding a flushing system to the unit that it did not come with.) Their final "fix" resulted in my having scalding hot water to ice cold water in a 4 minute shower. They finally gave up.

I have had to claims with AHS and both have been disasters. In both cases the communication between AHS, the service provider and myself seem to be non-existent. When I talk to one I get a different story than I do from the other. Case 1: In July my AC went out. It took a week to get authorization completed and that only happened because I called both of them and was told they were waiting on the other. Once that was completed it still took several days for the part to ship, no effort on either party to speed up the process. Finally just over 2 weeks after my claim was opened they ended up replacing the entire unit due to age and the parts wouldn't fit.

I have been an AHS customer for at least 15 years. One of my ac air handlers has recently gone out and needs replacing. AHS sent out their contractor, Quantum Mechanical to analyze the problem and was very professional. Assuming AHS was going to be just as professional in providing the needed repairs was completely wrong. AHS only provided a "trailer house" quality air handler and I had to pay for its installation ($1,250). To upgrade to a quality air handler, I had to an additional $574. Not only have I paid AHS over $11,000 over the years for not having to do any repairs to date, I am having to pay an additional $1,824 to replace my 33 year old air handler with a quality unit. AHS, you're just another scam and I regret the day I ever signed up with you. I certainly hope this review is read before other hard working homeowners make the same mistake I made.

Placed an order for repair of a toilet and 2 faucets on Feb 13, 2019. Was contacted within a few days and an appointment was made with All hour Emergency Plumber. This is what has happened since: 2/21 - Repair person arrived and fixed toilet. A few hours later, the toilet was not working. Was able to get repair person back at end of day and toilet was again fixed. Was told that parts for the faucet had to be ordered. He said, he'd be back in 10 days.

I've had Expert Pools out here before through American Home Shield and they’re really good. Our most recent claim was smooth as well. I typically submit claims over the phone and it's very simple for me. Usually, somebody calls the same day, especially with Expert Pools. It takes a few days lead time, but I’ve never had an issue with them. Then the guy that came out has been out here before and he has been excellent every time. Since the repair, everything is working as it’s supposed to. And I would recommend AHS.

We've had nothing but good experiences with Home Shield so far and we've had it for four years now. If they lowered my yearly bill, that would be sweet. But nonetheless, we've always enjoyed American Home Shield. Claims submission is a really easy process. It's submitted online and then somebody is normally there the next day. We've also had the same couple of people come out every time and they are always really nice and helpful. They're quick too. They're typically in and out, and the problem is fixed. Recently, it was The Fridge Guy that came out. That claims for the freezer. It was not closing all the way, getting my freezer to ice up. All in all, American Home Shield does a good job and we're happy with them.

I've been with American Home Shield for almost two years now and my experience with them has been very good. They’ve been very nice when I had to submit a claim and that was an extremely easy process. They have an automated thing that you can put your request in, then they always send you right away the name of the contractor that they’re sending, along with their phone number. Every contractor that I’ve had has been very professional and very nice, and I would not have a complaint with any of their contractors.

Our garage door wasn’t opening and we filed a claim over the phone with American Home Shield. It was a simple process. The first company that came out was Exit Garage Door and they were awful. They diagnosed the problem in less than a minute, told us that the insurance wouldn't cover the repair, and gave us the cost of doing it out of our pockets. I said no to that and asked for a second opinion. Then, Sam’s Garage Doors came in, gave us an entirely different diagnosis, and did everything under contract. They were great. All in all American Home Shield is pretty good though some of their contractors aren’t.

I've had a good experience with American Home Shield so far. When I had a claim for an air conditioner, the service and the interactions with the contractor went well. Plus, he showed up on time like he said he would and did a good job. The air conditioner has a Freon leak though, so I think he’s gonna be out again shortly. But that’s not his fault.

My gas furnace stopped working all together. I submitted a claim with AHS on the phone and spoke to a representative. Budget is their go-to contactor in our area. So it was very fast. It was below zero cold when it went out and I got anxious, but they were very patient with me on the phone. Then when they got here, they were very thorough. Once they fixed the problem, they walked me through some things to look for in the future that might indicate if something would be happening. So there was some education too, which was great. I didn't pay them for that, but the young man took a few minutes to go through some things with me. Overall, American Home Shield was great. And I have been recommending them.

My heater doesn't work and everything went good when I filed a claim with AHS. The contractor was able to fix it.

I really like Home Shield, and I have told my sisters, my friends and my family about them. Initially, I looked up reviews on them. I checked Better Business Bureau and researched, and I thought that they seemed to be the best ones to go with. It's been right out a year and so far, they've worked out really great for us, for anything we’ve called them for. When we have claims, I would put in the order and the contractor is supposed to get ahold of me or I can call them. They send me a phone number and then we schedule a time. Then they'd come and fix the problem. Most recently, we had two things happen at the same time. There was a problem with the pipe that comes from the floor to the toilet and it was leaking. Then our icemaker quit and at the same time, my dishwasher started leaking water. The same people came for the icemaker and the dishwasher, but somebody different came for the toilet.

Our bathtub was leaking so we called American Home Shield for a repair. The claims representative was good. However, we were not very satisfied with On Time Plumbing & Heating. We had the issue reported and then they supposedly fixed it. And then that problem was still there. My daughter took a shower, and the water was still leaking through the first floor. All the ceiling was wet, leaking to the first floor.

On the same day that I filed a claim for my washing machine, AHS' contractor, AAA Server Service, had someone come out. The technician was very nice and he did things in a professional manner. But he had to order parts so he came back two days later. Since the repair, my washing machine has been working fine.

Our heater wasn’t working and my husband submitted a claim with AHS over the phone. It was an automated service but he was okay with it. The AC people called him before he even got through answering all the questions on the phone and then they came out that same day. I talked to the contractor on the phone, and my mom and my husband talked to him in person. The first person they sent out didn’t really fix it, but somebody else from their company came out and took care of it. The heater is working fine since the repair.

The oven on my 20-year-old stove stopped working and I put in a request for assistance to American Home Shield. Submitting the claim wasn’t an issue but I was provided the name of the company that was gonna come out and I couldn’t contact them by calling. I couldn’t leave a message as well and I wanted to give them updated information about the age of my stove and provide a serial number, which at the time I submitted the claim, I did not have. That was a little bit of hiccup and I ended up calling AHS. I talked to someone from the Arizona office and it took a week to get someone out here. But that was okay in this instance. The contractor was excellent. He was very professional, on-time, courteous and experienced. He had the parts and fixed it. It was a good experience. I would recommend this company and this particular individual to others.

American Home Shield recently sent Dawson Services for a tune-up. They just went and looked at my furnace and went outside and looked at my AC. He was in and out in 45 minutes. The guy who came out was super friendly. He seemed kinda awkward at first because he was more worried about how I was gonna react towards him than anything else, which is good. I would prefer that. The AC crew was great. But on the other hand, I was a little frustrated when it came to my washing and drying machine. The guy came and he did an inspection and then I never heard anything back for the specific period of time. Nobody told me about anything until I complained.

We had routine service on our air conditioner through AHS. When scheduling service, everything was good and their reps were able to work with me on a time that worked for me. Everything was excellent when their tech came to provide service.

I’ve been using American Home Shield for over 10 years and I would recommend them. I recently filed a claim for circuit breakers. They sent All Island Plug and Socket and the guy explained everything. The repair was good and I’m satisfied with their response time.

I filed a claim with AHS online and the original person that they asked didn’t show up. So I called AHS and they were very responsive. I was impressed with their service because they understood that my time is valuable. The first issue was in the bathroom. This is a old house and the knobs on the bathtub for the water had just stripped. My roommate used pliers used to turn it on and off. And then in the kitchen there was a leak. The contractor came and I was impressed with his mannerisms. His service seemed to be okay. However, when he left, nothing worked. The knobs just worked for a little bit. I don’t use it, but my roommate said that when he turns it, you can tell it’s not gonna last at all. It needs to be re-thread. The leak is still there in the kitchen as well. But the contractor was a great guy. He called back last week and said that he got a part for the thing in the kitchen.

After I submitted a claim online to American Home Shield for a stuck-up kitchen sink, I got a text message from the company. They contacted me the next day and set up the appointment. It was quickly scheduled and the contractor who came out was professional, clean and courteous. They did what I couldn’t do after a couple of days trying. So, it worked out nicely. They always tell you extra things to do to prevent it from happening again and so, they were helpful beyond just the task. I’ve had other companies and American Home Shield is far more reputable than some of the other ones where I felt like I always had to fight to get things done. It was quick, easy and convenient to get to them. I have no worries and no complaints.

I usually make a phone call at American Home Shield to make a claim, but last time I went to their website and they had an online helper who popped up. He walked me through how to do it and that was really easy, so that was pretty nice. The people they send out seem pretty responsible. I only had one issue, and that was when I had an issue with my AC. The techs fell off the planet for two months, but I called American Home Shield back and they hunted them down and got it taken care of. I hadn't been with AHS very long when my AC went out, but they fixed one AC and completely replaced the other even though I had only been with them a month or two. I thought they might give me a little pushback, but they didn't.

I bought American Home Shield's program in 2016 after my husband passed away, and because it was recommended to me, that being a widow, for my appliances and things, that American Home Shield was a good program. When my air condition unit in my sunroom wasn’t working, the first guy that came out said that there was no way for him to check the Freon level or something in the unit. He looked at it about five minutes and said, “I don’t do those,” and walked away.

I submitted a claim with AHS for my sink that got stopped up and they sent Discount Contractors out. That company was amazing. They were responsive. At that same time, I had another claim and American Home Shield sent ACS Heating and Cooling. That company, however, wasn't responsive and didn't follow up. I then had to use an outside contractor. Because of that, American Home Shield is now giving me refund on the service fee. I appreciate their help.

I went online and filed a claim with American Home Shield for a leak underneath my sink. They sent me a message that someone would be contacting me the following day, but I was actually contacted by Plumb Genius LLC that same day. It was relatively quick. The guy from Plumb Genius LLC then came out when he was supposed to and he was really clean and nice. He replaced a huge pipe and ever since the sink hasn't leaked. It has been perfect. I was very happy with the whole experience. While I wish that I could get a lower deductible, the experience that I've had with American Home Shield has been great.

We reported to American Home Shield that our icemakers were not working. Within 24 hours, we were notified that they had scheduled an appointment with Able Heating and Air. Within the next 24 hours, we had a call from them and they got to us two and a half days after that. The technicians came on a Saturday which was fine with us. They checked the equipment and found that both were not functioning properly. They said they would then file that information with American Home Shield. About three days later, they came back and reported to us that AHS authorized the replacement of the two icemakers and they were gonna put an order. By the next Saturday afternoon, a gentleman came out on time and installed the two icemakers. He was in and out in less than 40 minutes. Everything went very smoothly and there was no distraction in our lifestyle. Everything is functioning properly.

I've been with American Home Shield since the 1st of February and I have had two claims. On the first one, the air-conditioner unit stopped cooling and they got somebody out quickly. They had to order parts, and they came in and changed those. I had to call back that one in but all was handled very well. Everything was very good in dealing with their reps and the techs they sent out were very professional and quick. It was a very good experience with AHS and everything was excellent.

I called on American Home Shield because I didn’t have any hot water and filing the claim online was really easy for me. They got me an email for what I pretty much sent them and as soon as the business opened at 8:00, they called me. That was really quick. In terms of the contractor that was assigned, everything was good there. The receptionist was really nice too. But I never actually got to talk with the plumber who actually came out. He fixed the issue and the water heater works now. The only thing I didn’t like was that I really didn’t know how he did it. So I would like to know how. But it was nothing that American Home Shield did. They did a good job and everything was good. I would even recommend them to anybody.

Our fridge, no matter what the setting was, was way too cold sometimes. It was freezing everything. Then other days, it wouldn't even be cold and it would do the opposite, it would make my things spoil. I put in a claim with American Home Shield. I did it online and their website was user-friendly. The contractor called me after about 24 hours from putting the claim in. He was good. I got approved for a replacement. And I'll get reimbursement for the fridge. It took about four times for people to come out for different things before someone already finally authorized the replacement. But overall, my experience was okay.

I have had American Home Shield since February. When I had to have an AC preseason check-up, I put in a request to them. I did it online as it is much quicker than waiting on the phone to get someone to talk to. Steinmetz HVAC came out and the technician explained to me everything he did. I had a good experience with them. They were able to finish it in half an hour. Other than the AC check-up, I also made a claim to AHS for the dishwasher. At first, the repair didn’t go well because the technician who came to check the dishwasher didn’t look very well. They were saying that they had to order some part. Then, it took three weeks for another technician to come and he found that there was nothing wrong with the dishwasher. The way that the hose should be was not correct so, they corrected it and it was working fine after.

We have a plumbing issue and AHS is trying to still follow up with it. We had the plumber come over and they had to order some things in and are coming on Thursday. After my first claim for the appliance, the repair was scheduled less than a day. But with plumbing it was a day or two before the plumber called us. But once they did, we tried to schedule it as quick as possible. I think they were a little busier.

We were in the middle of selling a home when we filed claims with American Home Shield over the phone. I spoke with representatives both times and everything was phenomenal from the point that I called. I was impressed with the amount of respect that we got and the promptness of scheduling appointments. We were within seven days of closing on the home and AHS was able to get everything scheduled and done before the closing time. Most of the time, when I call insurance companies, things would be two or three weeks out. But with American Home Shield, everything seemed to be next-day service so it was great. The technicians also explained everything to me from beginning to the end – exactly what was gonna be entailed on my part for my responsibilities and what led up to the cause of everything. That way, I could reach the new homeowners to make sure that we prevent any future occurrences.

American Home Shield sent me an email reminder to have a tune-up done for my air conditioning system before the summer started. I haven't had AHS for very long and this was the first time I used any of their services. The claim submission was simple. I acknowledged the email then it directed me to the website. I indicated that I wanted to have my service performed, then the claim started automatically at that point and Comfort Pro Heating & Cooling came out.

My husband files his claims to American Home Shield over the phone all the time. It takes so long but my husband wants somebody in particular. We have a guy who comes out and he did my washing machine and dryer before. We specifically want him because he’s so good. He knows what he's doing and knows what he's talking about. He's also quick. Then, there's a guy who did my garbage disposal, he was even faster. When my garbage disposal quit, he checked everything and put in a new one. He was the best and if I had other plumbing problems, I want him. He was wonderful and everything is great. We've recommended AHS. I don't know if we could get somebody in particular online or not but I would try it if that's quicker.

Recently, I filed a claim to American Home Shield for my furnace that wasn't clicking on. I had also filed a claim to them previously for a garbage disposal. Both times I tried to file online but then something brought me to a screeching halt and I ended up having to call. Still, the automated call worked out fine. I called on a Saturday and their techs were able to come out the Monday thereafter. They did great and the guy they sent was very experienced. He figured out the issue and had to do some troubleshooting. He had the part that was needed in his van and he replaced it very quickly.

I had a faucet leak and I spoke to somebody over the phone when I filed a claim for it with American Home Shield. The representative handled my situation excellently and was very thorough and quick. Everything about it was good. The contractor was extremely professional and their work was of very good quality. I had them looked at two items. There was the leak, and I had them looked at the hot water heater. And the contractor was very knowledgeable, so I appreciate that.

American Home Shield is fantastic and I love them. Their response time is very fast, they keep their schedules and they’re at the bottom half of the appointment time every time. Moreover, the contractors are prompt and professional. I had a claim with the garage door opener and also had my AC unit serviced. I submitted my claim for the garage door opener online and as soon as the techs got here, they got on the job, fixed my problems and were out of here in a pretty timely manner.

The online process for making a claim was super straightforward and easy. I filed one for our inoperative heating system and the next day, Home Shield was able to schedule people to come out. It was super quick. I had heard mixed things about Home Shield before. But the company they sent out was spot-on and professional. They originally had to come back but then they realized they had parts for it. So it was done the same day and now, the heating system works again. They got it taken care of quickly. So I’m happy with the whole thing.

Our oven wasn’t working and I called American Home Shield. I left a message on Friday but they didn’t call me back until Monday. They were closed on the weekend and the contractor came out that following Thursday because they were booked up. They also didn’t have the part in stock and they had to order the part, which came in two days later but they couldn’t come back out until the following Wednesday to put it in. They said they couldn’t get here any faster. The customer service with AHS was great. Everything was fine from that end but I was without an oven for two weeks. You don’t realize how much you use your oven until you don’t have it.

Our AC stopped working so we went ahead and filed a claim with American Home Shield. The process was very easy and straightforward. Within a day or two, a tech came. It was very fast. The tech was really good and he went the extra mile. Our AC is old so he didn't have spare parts at hand when he showed up. He went to his shop, got the parts and came back the same day. He replaced the fan motor and one other part and it worked perfectly. It was a very good experience.

My toilet wasn't flushing right. It was really slow and it would take three or four times to flush. One of the handles was broken too. I submitted a claim for it to American Home Shield and spoke with somebody there. They did a good job and Heroes Plumbing came out the same day and did great work. The toilet has been excellent since the repair.

The commode recently overflowed when it was flushing. I submitted a claim with American Home Shield over the phone for that plumbing issue and it was excellent dealing with the representatives that assisted me. They were professional and got me an appointment right away to resolve the issue. The contractor, S.A.P. Home Repair, came out the following day. We were able to function because we had other rest rooms. When the plumber came out to provide service, he was very professional and explained what was causing the issue. He did an excellent job in getting the issue taken care of and our toilet has been working perfectly since the repair. We also had an earlier claim with AHS when our oven was replaced.

We have had American Home Shield for a little over a year. It came with the house when we bought it and then, we just kept it going. There was something wrong with our furnace and I submitted a request. I prefer to do it online because that way, it’s on my schedule. The repair done was definitely an improvement. We are not familiar with how to work the stuff and the tech fixed it and showed us how to do stuff, so it was very well worth the money.

The American Home Shield rep was very nice, and it was very easy to make a claim. When the water heater was broken, the tech from On Time Plumbing said he'd be in my home in 10 minutes, and he was. He was very polite and I liked him.

The garbage disposal wasn't working and I had to file a claim with a chat person. It would have been easier if American Home Shield has a tool to do it online. I filed the claim on a Friday and Value Rooter came out on Monday. I spoke to them after they finished the repair and they seem good.

For a lot of issues, people sometimes need to have someone sooner than later and I appreciate American Home Shield for keeping that in mind. Everything is pretty much quick once you’ve called to request your claim. Everything is in a timely fashion and the technicians they've sent out have been very professional. I’ve never had any issues with their quality of work. They've been very informative and able to answer any questions that I had at that time. They sent BestWay Mechanical for a plumbing issue that I had. Our disposal was leaking through underneath the sink and needed to be replaced. So I called American Home Shield and they put me in touch with a local plumbing company. Everything was professional. The technician came out and assessed the issue. He told me what needed to be done and he replaced the disposal. It only took him about 10 minutes and everything pretty much went smoothly. It went very well.

The washing machine was not working properly and the guy from Sears, sent by AHS, determined that it was the drive motor. However, he did not have the part so he ordered it. Two weeks later he came back, put it on and it repaired the problem with what was going on. He was very professional and clean. But getting someone to take a look at my issues is never fast as I'd want it. I understand it perfectly though. The repairman told me that in my area that he covers, there’s only three of them. Knowing that, I was happy with the response time. And while I've been happy with the service I've gotten from AHS, I was disappointed when I went to renew and it was almost $150 after I purchased them. I then realized that it always goes up after your first year. But a few hundred dollars seems quite a bit to go up after the initial adjustments.

It was just routine maintenance that was needed for the AC. To file this claim with American Home Shield, I used the telephone which is my preferred method of submitting claims. So far, the representatives have been good whenever I spoke to them and I've had no problem as well with any of the technicians. For the claim with the AC, AHS sent out the contractor, World Class AC, and I wound up getting a free hot water heater for a replacement. So, AHS did the right thing rather than trying to weasel out of it. They actually owned up to the problem and paid.

I had a great experience with American Home Shield. When my oven wasn't working, I called it in and on the same day, a technician came over. He was very fast and professional, and he was on time. He got the problem right away. And he said he was gonna order the parts and would let me know. When he came back with the part, he did the job very fast. He was very good. The oven has been working fine since then. It looked like brand new. Also, whoever picked up the phone was very professional. He understood the problems very quickly. Everything goes well.

We’ve been very happy with American Home Shield. We lived in North Carolina for 10 years and we had them down there and we also have them now that we’re here in Tennessee. We recently had two claims with them, one for our refrigerator and another for the dryer. We’ve been very pleased with the contractor. They were able to take care of the dryer because they had the part in the truck. On the other hand, they had to replace all of the electric panels in the refrigerator and they had to come out four times because they had to order the part each time. It took a couple of weeks to solve the issue and everything is great, since.

My parents have been using American Home Shield for over three years and unfortunately their service has gotten worse over this time. Their washing machine stopped working on April third and they called AHS on the 4th. Their response time to send a technician out was prompt as someone came out the next day the 5th. The technician said that a part needed to be ordered (water level sensor) and would take about 3 days to get the part. After three days American Home Shield had not called to notify them or to give them an update. When my parents called on April 10th to find out the status of the part the representative said the part was sent out to Astro Appliance the company that would be performing the service. By April 11th no part or no call my parents had to reach out to Astro Appliance who told my parents they would not be able to fix their washer until April 15th.

I have 8 contracts with AHS and I am OK with the service they provide when dealing with small or medium sized repair issues. Howevever DO NOT fall for their marketing statements that strongly imply that they will replace anything. The will do everything they can to turn down any need for such replacements. I have had two situations where the contractor has told me that my A/C is beyond a repair that would make the unit useable for a reasonable time and would soon need to be repaired again. On being told this AHS informed me that replacing the A/C would be my decision and they would not contribute a dime to the cost of the replacement. That is my experience and remember I HAVE 8 PROPERTIES ON CONTRACT WITH THEM.

I had microwave not heating issue, logged service request online, didn't get any any call from them for 3 days. Called AHS and also the 3rd party handyman service (auto assigned from the website), 3rd party service were too busy to schedule an appointment for another 1 week. AHS then assigned the call to another vendor. They came after few days, ordered a part, waited for another 3 weeks, technician came to replace the parts, it failed because it was wrong part ordered, new part ordered again. Now waiting for getting another part. Hope this time it will work.

I signed up for American Home Shield in January 2019. On April 1 I called 'cause my refrigerator was not cooling. They immediately send MS Appliance. The tech said it was my compressor and that the compressor was cover under LG warranty. He was going to notify American Home Shield so they could make arrangements with LG to get my refrigerator repaired. On April 3rd Swift Appliance Repair comes to check my refrigerator and tells me he will order the compressor and the ice maker which needed to be replaced and I should hear from them as soon the parts are received.

For claims submission, I like calling someone and in the two times that I called American Home Shield, I waited on the line. But it was for a while only. It's like calling anyone. You go into a queue. American Home Shield sent Bencraft Mechanical Services for the air conditioner, which seemed to be not working. The fan wasn't automatically kicking in and once the warmer weather started, the air conditioner wasn’t cooling the house down unless you physically went and turned the fan on. I didn’t know this though. Usually, it just goes on when it needs to go on. The man came and looked at everything. He did whatever it was that needed to be done and the air conditioner is working fine now. I had one other situation with a plumbing issue in January and that experience was positive as well. The people came and it was good.

Our hot water heater went out and I submitted a claim to American Home Shield. I would rather do it online, but if I do it over the phone, they address the issue that day. If do it online, it goes into the next day and it takes too long. The guy from Lone Star took 24 hours to come out. He was friendly and easy to work with. Plumbers usually aren't, but he was. Everything is all good now but they don't wanna put an 80-gallon hot water heater back in. In 2013, they replaced my hot water heater and they put an 80-gallon in but they said that it now qualifies to them as a commercial. It's a residential so, they're gonna go back in with a 50-gallon.

The water wasn't going down in the sink and in the two showers that we have. And so, my husband filed a claim online with American Home Shield and he said it was really easy to do. We were told that LGD Plumbing was gonna come out on a Monday after whenever my husband filed the claim. The contractor came out that Monday. He did a very good job. He explained to us that before we bought the house, the wrong pipe was put in our showers. But he was able to make the water go down. He explained to us how the piping was incorrect in the showers. So, that would have to be done later on if it's still causing more problems.

I had a running toilet so I submitted a claim online to American Home Shield. However, the online process was a little confusing with what occurred so I had to follow up with a call. When I followed up, the reps were okay. They got a contractor out to me relatively quickly but then the tech had to come back to fix something that wasn't fixed before. Since the repair, we've had no issues with the toilet.

I had an AC failure on one of my apartment buildings, and I had to submit the claim on the phone to make sure I get the contractor that I wanted. American Home Shield doesn't have a way to do that online. Through online, a name is automatically generated. Also, the wait times have improved as far as getting through on the phone when you need to, and it’s appreciated. It took a few hours, after I submitted the claim, to get someone scheduled to be sent out. I called up the contractor. My tenants were waiting to get things fixed, and the contractor finished the job that day. I’ve never used this contractor but he was fine and I like them.

When I had a plumbing issue, I submitted my claim with AHS over the phone. I spoke to a representative who handled my situation well. While they were able to get a contractor quickly, he was unable to do it. A second person had to come out for the plumbing issue. Since the repair, everything was resolved.

Sometimes, submitting claims with American Home Shield could be aggravating because they take you through all these things. I hate the button stuff because there's a specific problem, and I know they're all specific, but I just want a live agent. There are a lot of buttons. After all of them, sometimes I just hang up and then pay my own person. We're paying every month so I figured, with all that money and we barely use it, which is great, I should be able to speak with an agent quickly.

I’ve had AHS over for different claims over the years, like for the toilet leaking from the bottom. Usually, I get an assigned contractor. There was time when the sink was plugged up and AHS's contractor came out. But then, the water still went down slowly. I called them back and they came right back to fix it so I’m happy. Another time when I had a leak in the dishwasher's door, the contractor looked at it and said what he did and that it should be fine. Overall, their warranty has been important.

I submitted a claim over the phone to repair my dryer, and the contractor from Passion Service Pro was professional and on time. He even gave me some advice on how to maintain the appliance. One thing about American Home Shield though is I thought I can get one call for the same type appliance and have them come out and do both with one service fee. I have a washer and a dryer, but there's an issue with my washer as well. Nevertheless, I always recommend them.

Our washing machine wasn’t cycling through certain types of setting. And when we moved it to look at it, the tiles had oil underneath it. I thought it was the transmission or motor going out. So, it would have been very costly to replace it. I filed a claim and American Home Shield moved quickly, but the GE company was the one that took a little over a week. They even called to acknowledge it. I live in the country, and we have a little water bridge you have to go over, and there was a little bit of water running across it. You could walk through it, but the company refused to cross the water. So, we had to go out there with our pickup truck, pick up the washing machine, bring it to the house, and then it sat in the garage. And I called American Home Shield, and then they had a local company within a matter of two days out here to install it for us.

First Choice AC, the company which was sent out by American Home Shield, was extremely responsive. They were great, fixed difficult problems and I liked working with them. I submitted the claim online and using the AHS site was easy but the last time I tried to cancel a claim, it was extremely difficult. I even had to call in and then I was on hold for an hour and a half. It was ridiculous and it was a pain. There are three companies that I have done a lot of business with and I call them directly as soon as I turn in the claim. I give them a heads-up and then ask them when they can get me on their schedule. They're always good about doing that right away, so usually within 24 hours, somebody is able to come out unless it's a weekend. I'm very satisfied with AHS.

I've had American Home Shield for almost three years now and we've never had any issues. They've taken care of us so we’re very pleased. We had an AC problem and the techs were able to fix it within that day. The contractor companies have all been very good and professional. It would be nice if AHS could get other top rated companies, but that’s out of their hands.

DG Electric came and solved an electrical issue that was related to a circuit breaker and the microwave outlet two weeks ago. The people who came did their job. They were highly qualified and very kind. But then, yesterday morning, it happened again so I called DG Electric directly. I paid for it so I want it re-checked. They were busy and said they would call me back. Aside from that, American Home Shield performed another request for me that was related to the sink faucet.

I did an online claim with American Home Shield for our heat pump outside. The claim process was fairly simple because I got an email confirmation, and I even got a text message just telling me what was going on. The contractor called and scheduled the time that they could come. They showed up promptly. I would've liked for them to come out sooner, but they were booked. And I think when you change a compressor, a two-hour window is needed. So they couldn't just squeeze me in. But other than that, we weren't dying of heat. That wasn't that bad. Everything has been working fine since the repair. For the most part, everything has been satisfactory.

I recently had an AC tune-up and scheduling the claim was perfect. I did it online with American Home Shield and then, the contractor called me to schedule. The contractor came and looked at it. It took 30 minutes for the whole job to be completed. AHS has been good so far and the experience was straightforward.

The hall light in our house has never worked since I moved in even though it was inspected. So I decided to see if my home warranty, AHS, covered it, and they did. I submitted the claim on the phone and it was all automated. They followed up the next day and both technicians were really, really good. They knew what they were doing, what they were looking for, and did a really good job. Somebody had miswired the hall light and they fixed it.

AHS sent Aaron Pools to do the repair of our pool. The claim was done online and the website was very user-friendly. There’s not a whole lot of options for the pool, but I guess there’s not much to it. The rep told me that they would call me within 24 hours, and then Aaron Pools got in touch with me. The pool has been perfect since the repair.

The whole online process was great when I filed a claim for my dishwasher, other than the first company that American Home Shield sent out. Somehow, communication between them and the first company got garbled, so it took longer than it should have. American Home Shield got it in their head that the issue was a power surge, but it had nothing to do with that because I've got a backup system. But the second company got it all straightened out real quick. They were awesome.

The downstairs air conditioning unit had started blowing hot instead of cold when we turned on the air. The technicians AHS sent came by. I couldn't be there at that moment but my 18-year-old son was there and he let them in. The technicians were very courteous and went right to work on the problem. It was not too hard of a fix and they had the part on the truck. They put the part in and immediately my son called me and said that the ac had started cooling the house off. They were in and out of there very quickly.

I had a few things done through American Home Shield. I had two toilets that were refilling constantly. And the first time, the techs came out, and they fixed everything, and they let me know they guarantee the work. Then one of the toilets was still running, so they sent another tech out. They were very timely. The next day after I noticed it, they came and fixed it. The techs were both pleasant and professional. I was fine with the service and there were no additional fees.

Over a year ago, AHS's techs came out and checked our microwave that we filed a claim for. They said we needed a new one and after that, we had to wait about a week for AHS to get back to us. The techs came out on time and replaced it quickly. They were all really professional. Recently, we also filed a claim for the tune-up of our AC unit. The techs whom they sent didn't take long at all.

It's been a great experience with American Home Shield. I've got a claim going now with them that isn't finished yet. It's about the hot water heater that started leaking but they're gonna put it in today this afternoon. Also, the pre-season air conditioner check was finished.