American Home Shield Reviews

We had a Samsung stove that has gone out for the third time. It had a couple of minor things and then it kept getting an error code that required you to unplug the unit from the wall or cut off the circuit breaker and cut it back on. When the repairman came out and looked at it and checked the error code, Samsung apparently no longer made the part that needed to be replaced on the stove. So, it was at that point that it kicked in to replace it. I emailed the claim with an attachment and the check arrived yesterday. I also called for appointment clarification and the interaction with the rep went smoothly. I also had a dryer that we’ve had a couple of repairs on it. On one, the technician had to order a part and come back. On the second one, the technician was able to repair it on the spot. He had the part on the truck. My experience with AHS has been great and I wouldn’t hesitate to recommend them.

If I call in a request with AHS, it seems like it’s always a week or so for anybody to come out. My pet peeve is for instance if I had a leak or a clogged up drain, they come out a week later. I gotta fix that. I couldn’t wash clothes, wash dishes or use the sink. The tech that came out was really nice and professional about his business, but it looked like he was just trying to do the least he could to fix the problem. When the washing machine guy came out, as soon as he hooked it up again, it did the same thing. And the plumber came back out again and he ran a snake down the drain, and he said it was fixed again. When the washing machine guy came back out again, it still wasn’t fixed. The third time he came out, he finally put a snake into the external cleanout system and that fixed the problem. If he had did that the first time he came out, he wouldn’t have to come back.

AHS was a great warranty when I had it in another house so, I called AHS and got it when I built a new house. I’ve had it for close to a year now and the experience has been great so far. The washer wasn’t working and called it in to American Home Shield. I did it online on my phone and it was easy. I was given some dates and times, and I picked the time and date that I wanted. The contractor came within a short period of time. I was given 8:00 in the morning to 12:00, and he was there by 8:00 AM. It was great. He called me as soon as he got there and let me know exactly what he was doing. Once he figured out the problem, he let me know what it was, and then he told me what he was gonna have to do. As soon as it was completed, he let me know that he tested it. He was in and out of there in less than an hour and a half. I can do the laundry now and it’s nice to have the washer working.

Previously, I had a different company come out to do the vent cleaning. They went up in the attic. They went through my unit and it had massive leaking and mold. They wanted to send an HVAC guy in, and that’s when I called American Home Shield. Submitting my claim to AHS was very easy. I was very pleased with American Home Shield and Island Breeze HVAC.

We had a light that would go on and then, it would dim. We wanted American Home Shield to check the electrical stuff, and they had Certified Electrical Technologies do it. The tech came on time, he was good, did what we needed to be done and it turned out there wasn't anything wrong, it was just the light.

The drain pipes underneath a couple of sinks had leaks. J&M repaired them very quickly and friendly. I had a sump pump that went bad, and American Home Shield replaced it through a differenet plumber. I paid my $75 that I had for occurrence, and everything went fine from there. AHS customer service has been fine, very friendly, and quick to react both times I had to call. One was way after hours, and they still were able to react.

I had a claim on a garbage disposal that was malfunctioning. There was no power to it. I would flip the switch and I would just hear a buzzing noise. So, I had gone underneath the disposal and put an Allen wrench in and was able to turn the blade. But it still wasn’t functioning so I knew there was nothing stuck in there because the blade would turn. When the first contractor that AHS sent came out, he was only at the house for a few minutes and said that there was nothing he could do. My wife was here and just after having seen it for a couple minutes, he left and said, “I don’t know if American Home Shield is going to pay this claim or not.” Sure enough, we got denial of the claim based on two things. One, the fact that the contractor said the blade wasn’t turning when, in fact, it was turning. And secondly, he said that there was a foreign object lodged in the disposal, which there was none.

I have been with American Home Shield since November and my experience with them has been very good and seamless. When I had a couple of toilets and faucets that needed repair, I submitted my claim to them online. Their reps' customer service was good, and their contractor, Wise Plumbing and Heating, did very well.

Our oven was old and the replacement part was no longer available, so a new oven had to be ordered and there was no other option. Once we went through the process and once we learned the part was no longer available, American Home Shield acted in a very reasonable time and they didn’t fight with me at all for the replacement. I had to wait on hold for a long time though when I called for the initial service request but other than that, the contractors that they’ve sent have been really good. They called and said when they’d be here and they showed up at the time they said they would be. They completed the installation and they cleaned up the oven and their work area. They performed the service very well and we were very pleased.

My toilet doesn't flush well at least once per week so I scheduled a service call with AHS. When the plumber came the toilet flushed well so he "wasn't able to do anything due to it was working at that moment - and no problem was found". I called AHS who confirmed that there was nothing they could do - they said they had to be able to verify the problem. I asked to speak to a supervisor to contest the decision and was transferred to "John". I explained again the situation that it was unrealistic to plan for them to 'see' the problem happening and I requested they at least come out and snake the line.

I opened the claim, paid $100. The AZ Remodelling and Plumbing company did not show-up for the 2 appointments. I had to wait each time for 5 hours in an empty condo for the plumber. I called AHS 3 times. Talked to SV June. AHS changed the contractor to Hers and His Plumbing. They visited the condo and said that they need to replace the valve. They did not come tor replacement. I've called AHS again. They set another appointment. The plumber said that the valve should be replaced. They did not fix it again.

We requested service twice for a washing machine and once for a water heater. We were never contacted for service even though we emailed the given service provider so that we would have a record. The third time we selected the option for us to pay the service provider but AHS took the payment anyway. We decided to not renew the contract however after a call from AHS, in which we were promised a refund of the prepayment and that we could obtain service from a reliable provider if needed, we continued our agreement. It is now almost two months later and still, following a phone call in which we were told a reimbursement request had been submitted on March 24, there has been no refund. All in all a very unsatisfactory situation. My experience leads me to believe AHS does not value their customers.

I have a home warranty through American Home Shield (AHS). On March 31 I arranged a service visit for a clogged floor drain, a covered service under the contract, through AHS. They arranged for a contractor, to come to fix the clog. The company technician properly diagnosed that the drain was clogged and attempted to clear the clog through the floor drain. He could not clear it and left.

I normally don't take the time to write reviews, but this was THE WORST customer experience of any product or service I have EVER had. I had a recent saga with AHS for a leaking water heater, which you would want to replace immediately because it causes you not to have hot water in the house... I discovered the issue on a Saturday and immediately put in the request online. First off, they assigned a plumbing service that wasn't open on the weekends. Fine, I had to wait until Monday to get someone to look at it. The plumbing service called me on Monday saying they couldn't schedule the service until Wednesday. Luckily, they had a last-minute cancellation on Tuesday, so I rushed back from work to wait for the technician.

Up until now I’ve had good experiences with American Home Shield, but I’m now going on 2 months without a washing machine. Last update was that it was supposed to be delivered within 5-7 days, but that was 2 weeks ago. Customer service doesn’t seem to care when or even if it gets taken care of.

We have been with AHS for over 3 years, but this may be my last. The contract fee has gone up each and every year during that time, but service has gotten worse. We had a leak in the toilet upstairs which cause damage to the ceiling downstairs. AHS refused to fix that because it is secondary damage. The technician even refused to put sealant around the toilet because it isn’t covered by AHS. We were surprised because AHS had previously told us the leak is covered if wet when the technician gets there. Anyway, that was a lost battle.

Due to past poor work from AHS contractor we wanted to have our own contractor perform work and pay the difference between their cost and AHS estimate. Despite info on their FAQ's page, AHS refuses payment.

I had maintenance check of our air conditioner through American Home Shield and the contractor found out that it was very low on Freon. They don't repair anything on a maintenance check. So I had to make another call and have them come out and take care of it. The contractor was a great guy, did a great job of explaining what he was gonna do and the cost so I was very pleased with him. We ran the air conditioner and it worked fine. It's good to know that it’s ready for the summer

I submitted a claim with American Home Shield and had a wonderful experience doing so. The representative that I spoke with was very knowledgeable and helpful. I also had a great experience with the contractor that they sent. The claim was for my AC unit that quit blowing cold air, and after the repair, I was very satisfied with its performance. Now, my family can live comfortably with cold AC in the house.

Something with my pool wasn’t working properly so I filed a claim with American Home Shield. I did it online. It was definitely faster and it was easier to understand myself than somebody else. The contractors were great. Sometimes it was complicated trying to work around schedules, but once they got out here, it worked very well. Everything’s great with my pool. The only thing with American Home Shield's customer service is that sometimes it seems like you’re not speaking with a person whose first language is English.

It's always a good experience with American Home Shield. I usually submit a claim online and then they text me, letting me know. I had a plumbing claim and I called, and the contractor showed up not even two days later. They're always very fast and efficient. The contractor was very knowledgeable. He even checked something else that I had going on for me and assured me that there was nothing wrong and what he thought it might have been. He was correct because it hasn't happened since. And he was very clean. Everything's great.

My pool guy advised me that my pool filter was not catching the dirt and debris as it was supposed to, so I called American Home Shield and they said that my filter was covered. The contractor who came out advised me that the filter itself was functioning. However, the filter itself is the wrong size for the pool, so if it is the wrong size for the pool, clearly, it is not gonna work right.

I was satisfied with American Home Shield and I had no problems whatsoever. It was pretty simple making a claim online. I just went online to AHS and I got a message saying, "Free AC checkup." So I applied and made an appointment. The contractor did a checkup and everything was running fine.

Our toilet was clogged and after filing a claim with American Home Shield, they sent ASAP Plumbing Services out. The plumber took a look at it and fixed it. Submitting claims through American Home Shield is relatively easy as long as I have the email address. Luckily, I have the paperwork for it so I was able to get online and just submit a ticket really quick.

My AC recently was working on the heat but it wouldn’t come on with the air. I went online to make the claim and it was super easy to do. The tech that came seemed to know their stuff. It was the circuit board that was bad and they had to order one, but he hotwired the fan so that we could flip the switch on it and we had air if we needed it. Everything is working good now. I’ve already recommended American Home Shield.

My pool heater wasn't working. I submitted a claim to AHS online and JB Pools came out in a few days. The tech was great and I was impressed how he fixed the heater.

Part of our house went out of power. My wife submitted a claim to American Home Shield and the tech whom they sent was a great gentleman. He came in and solved the problem within an hour. We've had no problems since the repair. Overall, I recommend AHS. Thus far, we've had an electrician and an air conditioning guy come out and both were good experiences.

I submitted a claim online to American Home Shield and it was fine. I got a text message pretty much immediately that my service request had been received. The air-conditioning folks were the same. They texted me pretty regularly, and let me know exactly when they were coming. They kept me abreast of when the appointment was. I called on a Friday morning, and they made an appointment for me that day. The appointment was for the following Monday. The gentleman told me it was the condenser that was bad, and he replaced it. He was there 20 minutes and everything was back up and running again. He was able to do that all in one day. The contractor was great --- I guess that it was a family-owned business beause the gentleman who came was actually the son of the lady who made the appointment. The AC, since the repair, has been great. I'm glad that it happened now and not in July. Overall, everything was great.

My son referred AHS to me. I try to do my claims online but for the past couple of times it wouldn't allow me to, so I would have to call. And there was also a long wait, like for 20 minutes, for someone to answer. But the claim reps of AHS were helpful. They said someone will reach out to me within 24 hours. My refrigerator was forming ice behind the fan, and the temperature wasn't possibly cooling the food like it did because the fan wasn't working due to the ice.

I figured that something is always gonna go wrong, so I might as well get my things covered. I’m satisfied with American Home Shield, but I had a previous experience going through them on an issue and nobody got back with me. I didn't like that because I called, then one person said he was gonna email me some information and get back with me, and they didn’t. I called again and told the person after a week that nobody got back with me, and still nobody did. It was my air conditioning and heating unit, so I went out and purchased another one.

I kept looking at the advertisement for AHS on TV. And looking at how appliances go out so fast, I just wanted to make sure we were covered because who has $1,100 just sitting around just waiting for an appliance to break down. It's almost like having a car and your extended warranty, it covers stuff wherein if you don't have the money, you have the warranty and it pays for it.

When our water heater started leaking, I went online and filed a claim with American Home Shield. That experience was great and the plumber we had was really good. He was from Plumbers Inc. and he was accommodating and had very good customer service. But he couldn't do the repair right away. He had to see what the problem was and we needed to get a new heater but it had to be approved by American Home Shield so it took about a week until we got it. But other than that, I have no issue right now.

The power cord on the electricity came unhooked from the AC. There was a bunch of three wires going there that were open, so if somebody was walking by our AC and touch the wires, they were to get electrocuted. I submitted a claim online with American Home Shield and the process was smooth. The website was easy to navigate. The contractor that was sent was very professional. He came right away and was on-time. He checked on the issue, he told me to give him about 15 minutes and he’d have it fixed, which was about right. He knocked on my door at the end and said, “It’s all good.” He showed me what he did, and then he was on his way.

I do everything online with AHS. Their website is pretty self-explanatory and claims are easy to do. My air conditioner wasn’t running properly where it wasn’t getting cold in here. AHS had someone come out and they said they cleaned the coil, and then they also put whatever it was that I was lacking the two pounds. The ac seems to be okay, but I’m still noticing that it seems to be doing the same thing where it’s almost freezing up. Other than that, I’ve never had any problems with any of their technicians. They come in and do what they’re supposed to do and get out. AHS takes care of what they’re supposed to take care of, and the cost is pretty low. I’ve been with them for four years now and I’m pretty happy.

The heater unit on my pool was leaking. I went to American Home Shield's website and submitted a claim for it. Then the contractor made the appointment, and they were on time for the appointment. They did a good job listening to my description of the issue, and going through the unit, checking it out, finding any issues, and getting it running.

American Home Shield has been wonderful and really good. They’re really well-rounded people, and I have nothing bad to say about them on any regard. They've always called us back, they've always showed up, and they've always been on time. We've had very nice interactions with the contractors. We’ve had so many people in this house, and the units have been excellent since they've been repaired. I would definitely tell anybody that I know to use American Home Shield because we’ve been pleased. I actually told one of my girlfriends to use them.

We bought a house and I didn’t know there were other warranties. American Home Shield was the one I saw advertised on TV and the grim reaper coming after the appliances was what did it for me. A fan motor went out on my air conditioner and when I submitted the claim to American Home Shield, everything went great. I did the first one online and it was good. I called in the second claim and the interaction with the claims rep was quick. The contractors were very nice and professional. They replaced the motor and they did a great job. Everybody from AHS to Bissett Plumbing were all very courteous. It was a very satisfying experience.

American Home Shield offered to have a tune-up of my AC done. I just had it and the service company found that the motor or condenser wasn’t working. I submitted a claim with AHS online and it was super easy. The contractor came out and did something to my AC. The technician was very knowledgeable, polite, and on time. It was a good experience.

We were selling a piece of property and it was determined that it would need a new boiler. We had our own heating and cooling guy look at it and he gave us an estimate, and then we went with American Home Shield. The replacement was less expensive because of the policy that we purchased. Hilliard sent somebody out to take a look at the boiler. A few days later they came back with this piece of equipment and installed it. It then got inspected by the city and it passed. I’d recommend AHS.

I submitted a claim with American Home Shield originally for pre-summer AC maintenance, and I did it through their website. And that process was easy. Everything was led up to where it brought attention to what I wanted to select, and then it had the easy access for the request repairs or request services. It had it already highlighted in red to where it stood out. From the site, it didn’t really give a time of when the contractor would come out. It just notified us of a time that the contractor will contact us. And then, once the contractor contacted us within that time, it was when we expected them to come out.

I have an ongoing claim with AHS. The company that came out did not fix the problem, so they're coming back out tomorrow. But submitting the claim was quick and easy. The people I dealt on both sides are very professional. I know that the situation will get fixed.

The diverter to the shower in the guest bathroom was not working. I called American Home Shield to set up an appointment and it was super simple. The tech that they sent was very kind and he was able to fix the issue in a few minutes. The experience was terrific.

The washer just wouldn't start at all. We would get it started, add the detergent, and the water just wouldn't run at all. The day that it happened, we submitted the claim online. American Home Shield has sent different contractors for different stuff, but for this instance, they sent Appliance Medic out. They were professional and timely. They called me, "Hey, we'll be there in 30 minutes". Everything's been satisfactory. I'm pretty pleased with the service that I'm getting. AHS is probably the best money I've spent.

I called back in September and canceled my contract for November, which is when the contract was up. I was moving and therefore no longer needed. They did not cancel the contract and kept billing me. Called again and they finally canceled the contract but could not understand why I wanted a refund. They literally could not understand! They did say I called in September but could not or would not or couldn't understand what I was asking as to why they think I called then. After 3 calls someone gave me a different number to call for refunds. Haven't tried it yet because I am so frustrated with AHS!

I called in about my hvac leaking water. Had to wait a week before someone came out to look at it. American Home Shield did not like the diagnosis of the company THEY sent out so I waited another 2 weeks for them to get a second opinion. Meanwhile my pan is leaking causing evaporated coils to corrosion. I called them everyday for 3 weeks to find out what is going to be done to fix the problem. American Home Shield found a company to make a pan for the 41 year old unit and now they want me to pay to have the coils cleaned of 500.00 (first company they sent out said the coils are good and clean) and meanwhile as they make the pan I will not be having air condition in 90 degree weather for 1 week. STAY AWAY FROM THIS COMPANY. A LOT OF FINE PRINT. BETTER BUSINESS BUREAU should get involved on this company.

I do not recommend this company at all. They send out really shoddy incompetent workers, refuse to fix what they say they will fix, and then take funds out of your account after you have cancelled. Avoid AHS at all costs.

Avoid at all cost. I will go to the ends of the earth to prevent anyone else from getting caught up in this scam. My lawyer has been practicing for 38 years and has never lost a case. We are ready and willing to take it this far if need be. I will blast you all ALL over social media unless this is fixed. My sister is a realtor here in town and use to recommend you all. I will make sure every realtor knows to never mention you all again. I have tons of friends buying homes at the moment and you better believe not one of them will be doing business with these scam artists.

Updated on 05/04/2019: Here are pictures of my AC unit that the contracted American Home Sheild World Class AC Inc. said is repairable even though two attempts were made and I still have been without AC here in Florida 9 days and counting. I have spoken to various supervisors and have wasted a lot of my time trying to get this resolved. The bottom of my unit, as you can see is rusted out and crumbling. Yet they are going to try (key phrase here) to repair it. Long hold times when calling only to be told that the escalation dept. is busy and can't take my call and I cannot hold for them and that I need to call back. Their initial diagnosis, which took World Class AC Inc. 2 days to even send the info to AHS was up to 3 months for them to repair it.

I recently had some preventive maintenance done on my air conditioning unit. I called that in because I've had issues with the online system before. MS Services, the contractor, did a nice job. They found one issue that they repaired on the same day. American Home Shield has been okay and we'll continue with the service for the time being. I'd recommend them.

We were with another company before with our old house and submitting a plumbing claim with them was such a hassle. We just decided we were gonna pay for the repair and use our own company, or we were just gonna pay that same company that came out ourselves. Then, we switched to AHS and I'm really glad we did. They cover a wide range of things and we have five refrigerators and three ovens, so we appreciate that. With the old company we were with, we were limited to two garage doors and one refrigerator. Aside from that, American Home Shield has always been quick to respond to our needs. Their policy is a little bit more expensive, about 50% more than the one we had before, but you never know what's gonna break, what's gonna need repair, or what's gonna need to be replaced.

I had a previous company from American Home Shield who never did what they were supposed to do. I called in and they never responded to calls and never came out. The contractor that came said they'd come within 24 to 48 hours, but they were here within 24. They were very responsive and did what I needed quickly.

My dryer's control panel had burnt out. I submitted a claim to AHS and it was very easy and quick. As soon as I hit the screen, I was prompted how to navigate. The technician who came out thereafter was absolutely perfect. He did an awesome job and even showed me how to fix the dryer if ever I needed to do it again.

My hardwired smoke and carbon monoxide detector became defective. I put in a service request with American Home Shield online. I got a call from the tech within 24 hours and we made an appointment. He was right on time and very professional. He did a nice work. We'd recommend them to anyone. I've had had American Home Shield for less than a year, and I couldn't be happier.

We had a guy come out through AHS for the air conditioning unit. It was freezing up, and the contractor found a leak. I did the claim fast through the automated system and the contractor came out Saturday, and did a good job. There was a leak in the valve and they fixed it and had to add more Freon. The ac is now working good.

There's an issue with our water heater. We can’t keep hot water for longer than 15 minutes, so we can’t all shower. I filed a claim with American Home Shield over the phone. But I didn't hear anything in 24 hours, so I had to call the contractor. He came out, and he said he didn't know what was going on and why it would do that. He said he would submit something to American Home Shield, and I haven’t heard anything back yet. In the past, however, when I filed a claim for my washer, the contractor called me that same day. Then somebody came right out on Monday, looked at my washer, and the issue was taken care of, so that was really good.

My air conditioning was blowing hot air so I called American Home Shield. They referred the Tidewater Mechanical and the guy came out and looked at it. He tested everything, and said that it looked like the compressor was running backwards and pipes were hot. It was supposed to be cold. He looked at the thermostat and found out that the thermostat was installed improperly. The wires in the wrong place.

We had a pipe that busted from our pool hot water heater. The contractors sent by American Home Shield were very professional. They came out quickly and fixed it in a timely manner.

I went to put something in the oven, and the oven just went out. I submitted a claim to American Home Shield for it, and a gentleman was sent out initially to fix the stove. We tried to work together to see if we could get the parts and fix the oven. We both relentlessly tried to find the serial number, calling each other back and forth. But that model had been here for a while, and we couldn't find the serial number. So AHS decided that they would get me another stove or range. I called AHS again and they were right on it. Now everything is great and working fine. The range looks good and comparable to my other one, and I like it. I had a great experience with American Home Shield, and I would definitely recommend them to anybody who owns a home.

I was having water pressure pump issues and the contractors were fine. They were professional and they answered questions. The work got done by the second contractor that American Home Shield sent out. Apparently, the first one doesn’t work on the electrical systems for the pump, and the second one is specifically for that type of work. They did a fine job too. The pump is now working the way it's supposed to.

Recently, we had a hot water heater leak and I filed a claim online for it to American Home Shield. It was very easy and the tech was at our place within 15 minutes of getting the order. He was very professional and very quick. In less than half an hour, he was done and had the leak repaired. However, AHS had a promotion for the tune-up which I wanted to take advantage of, and it was only $75. So, I did that, and I called. However, we had an issue that had to be repaired, which I was told they couldn’t do it while the techs doing the tune-up were here.

I submitted a plumbing claim over the phone with American Home Shield but it turned out not to be a plumbing issue. The technician said the issue has to be the dishwasher because it cycles except the last cycle. American Home Shield's customer service was based on what they were taught, and I realized part of it is my fault because when I was going through the same exact customer service, I should’ve asked to go over their head because I’ve been going through the same thing since June. I knew I had this ticket problem and I’ve asked them to have it taken care of. And they took up all my Saturdays. Since June, a lot of Saturdays is the availability of the technicians to come.

I've had American Home Shield for 20 something years and I've been pleased with their service. I used another warranty service when I lived out of state at one time and I've only come back to AHS. I'm in a very rural area now, in a small town, so there are not any contractors in my area. They have to be called in from far away and I don't know if there is any way AHS can get contractors that are closest to me to make it easier for me and the contractor themselves because some of them have to drive for an hour. Recently, I had a plumbing issue and I submitted a claim for that, but it was quite difficult. The valve for my shower was bad. The contractor, Access Plumbing, tried to replace the handle but that didn't work, then they replaced the valve. They did a great job. I recommend AHS all the time.

I got American Home Shield when we moved. We put an AHS warranty on the house we sold and asked for an AHS warranty on the house that we bought. I wasn’t aware that there was a co-pay though. Until I called the first time, I didn’t know I had to pay anything. The rep said that the claim would cost me a $75 co-pay. The co-pay thing was probably hidden in the fine print somewhere. I don't know if it's necessary. I was also surprised because it was $75 the first time, and then it was $80 and some odd cents when the dryer broke down. I was given different rates between the two service calls. They also say that if they can't fix something, they will replace it. I don't know how that end of their program works though and I like all my facts in front of me. They should put the details in a pamphlet.

It was quick and easy when I submitted a claim for my air conditioner to American Home Shield over the phone. The contractor was professional and quick. The technician told me that my AC was low on Freon and my switch outside was bad. They got it done and the AC has been amazing. I’ve recommended American Home Shield to several friends.

We were not getting sufficient airflow in the front two bedrooms, so they were extremely hot. I submitted the claim for our AC online and the process was very simple, straightforward and easy enough. The contractor did an awesome job. Since the repair, it's been wonderful and both were very nice and cool. They were reaching 80 degrees in like night and day. Now, they're down to, with the rest of the house, 72, 73. Everything was fantastic. I was extremely happy about the work that American Home Shield did and I would recommend them.

The most recent claim that I asked was for the annual checkup for my HVAC unit. I went online, logged on to my account and requested it there. I use the American Home Shield website most of the time and it's very simple. The only time I've called is if I wasn't quite sure if something was covered or not. What has happened very consistently is I normally get a text right away and an email saying that I'll be contacted soon. I typically get that call around 8 o’clock in the evening, within about 24 to 36 hours.

One weekend, I noticed that the air was running constantly and it was humid in the house. Then we noticed that the unit outside was not running, so we turned it off. I went online and put in the service request with American Home Shield. But contractors only call you on the weekday or business day. Fortunately, it wasn’t that hot outside. We opened the window and used the fan. Then Advanced Heating called me on Monday and set up an appointment for Tuesday afternoon. The tech came earlier than the time they told me, but that was fine since my mother was here. Otherwise, that wouldn’t have been fine because I wasn’t gonna be here until they said they were gonna be here. But he had the issue fixed really quickly and stayed around a bit to make sure it was running properly, and then he left.

I thought something was wrong with the pump because the pool just wasn’t going. But the technician found out what was wrong with it. It wasn't the pump. There was some stuff stuck in the pipe and he cleaned that out. We’re all good now. He did a great job. He diagnosed what was wrong with it quickly and fixed it. Submitting the claim to American Home Shield online was easy too. In fact, my experience with this was all easy. Everything went great.

My recent online claim to American Home Shield was for the broken pump for our spa. It had actually been broken a few years back as well, and they had come to fix it or replace it. The online process was always easy, and they immediately got someone to contact us. My husband actually spoke to the contractor a couple of different times on the phone. I didn't have direct contact because they went directly to the back to fix everything. So far, the pump is now working, which is a good thing. It has always been very easy with American Home Shield. It's something good to have when something breaks down. I have always been happy with the coverage.

Our garbage disposal sprung a leak on Easter Sunday, and there was water running at the bottom of it. I called American Home Shield and they scheduled the plumber as fast as they could get them out here. The AHS reps were super. And the plumber came, took one look at it, went back out to his car, got a new one and installed it. He was very professional. And everything's fine now.

I needed plumbing help for our sinks and bathtub which were leaking. I submitted a claim over the phone to American Home Shield and their reps were professional. The tech from Doctor Plumber whom they sent thereafter was great and since the repair, I haven't had any problems.

My most recent claim with American Home Shield was for the AC and the process for submitting the claim was easy. I made the appointment, but I was not home when services were carried out. The people that were there said that the technician or the company went above and beyond. He could have left it as is and fix it the next day, but he came back even after hours to fix it. He was determined because my son is two years old and the AC was out. He could have stopped at 4:00 and left, but he came back at 5:30 or 6:00 with the part that was needed to fix it.

I called AHS for some light fixtures that weren't working and I had to schedule it out a few days because I wasn't gonna be home. They were able to schedule around my schedule and the contractor did a good job. The only thing I recommend is that when the contractors come in, to put some sort of things on their boots because they left some footprints on my wood floors. But other than that, they knew what they needed, so they brought it with them. They had everything they needed.

American Home Shield was very prompt and every time I’ve had a claim, they’ve taken care of it. We had older faucets that were dripping in the bathroom and the tech that they sent out ended up replacing them. American Home Shield did an excellent service. I just wish they offer an emergency service line because they normally wait for a regular day to get somebody out in case something went out on a holiday.

My recent claim was a recall because the first time the tech came out, he did not successfully fix the fridge. But after the second time he came out, he was able to find the leak and everything was good. It's unfortunate he had to make some chips, but all I care about is that it's fixed. He did a really good job of communicating and scheduling right away. I did the claims over the phone as it seemed a little easier for me at the time. Both times, everyone was very helpful and it was very easy. I'm very happy so far and I've recommended American Home Shield to two people.

AHS reps are usually very prompt in responding and assigning someone, so their process is pretty cut and dried. When my washer had stopped, we had a service person come out about two months ago and they put a new motor in and something else. It worked for about three times and then it went out again. And that was a few days past the 60 days. So, we waited again for another repairman to come out. He came out and he said it was another part. He ordered it, it took about two weeks, and he came back out last week. When he was here, he turned it on and the water came, the whole nine yards. This morning when I got ready to wash for the first time, it hesitated. When I was getting ready to call the contractor, it started but it was just sporadic. So, I’m still having problems. We’re gonna look at it in a minute and hopefully, everything will be okay. If not, we'll call again.

Our air conditioner wasn’t cooling up the place. I phoned in the claim to American Home Shield, and the rep I dealt with was good. The only thing, however, was that not everything was explained. I got an email that said it only covers $10 of each amount that I have to pay, and I didn’t know it was going that way. AHS is really expensive. They were able to get a contractor to our home within the week. The guy did awesome. He did everything, showed me everything, and explained the bill. That day, the AC had been on for 45 minutes because he sealed something in the pipe, and so it felt pretty good.

I recommend American Home Shield all the time. The contractors they've sent have always been professional and I know I can count on American Home Shield. When my garbage disposal started leaking on the bottom, I knew American Home Shield would fix it. I filed the claim over the phone and right the next day, Heros Plumbing was here. I thought it was gonna take several days because before, they said they couldn't do it for about a week and a half. But this was really fast and the garbage disposal is perfect now. It was a very good experience.

We have a rental at Reagan Drive and on February 22nd, we put in a claim for an appliance there. American Home Shield assigned it to Total Air Care and Total Air Care sent out people who were not capable of fixing the unit. It was a mess. It got to the point where one of the technicians was looking at YouTube to try to fix the unit and he cut a bunch of wires. It was awful. We were in Israel and had to call just about every day.

My 19-year old dryer has been giving me problems. Sometimes, it goes on when I go to sleep at night and then when I wake up in the morning, it is still going. It is dangerous. Now, over a weekend, it did not work at all. I kept playing with it until it finally worked but I still do not feel safe using it. I made a claim to American Home Shield and they are still going back and forth about replacing something. The first contractor sent did absolutely nothing. All he did was unscrew something, looked in there, and screwed it back and said that the unit is working. I told him that for him to really see what I was telling them, they need to spend the night here. Over that weekend, it did it again. I went to sleep and I woke up and my dryer was on all night.

My water heater went out. I phoned a claim in to American Home Shield and their rep told me that she would have somebody call within 24 hours. Though I never heard from the first contractor that day, I called them the next day and they told me to call AHS and tell them that they can't do the job as they're too busy. I called AHS again and they called the contractor while I was on hold. They confirmed what I said and got another company out to do the job. That other contractor installed a replacement water heater within four days and I was happy.

I called Home Shield when I had a bolt that got jammed in the track, and it was an easy and simple experience. The customer service was fantastic. Their techs were also very professional. The only comment that I would have to say is I had a $120-co-pay, and it probably didn’t even cost that to have them come out here. It should’ve been maybe what the cost was for them to come here instead of just the flat rate 125.

We initially thought that our washing machine was leaking. American Home Shield sent out a person for that and they did all the diagnostics. But there was a problem with the first people that came out. They took their own sweet time to get back with American Home Shield with their diagnostics. They then sent out Truss Son & Plumbing to deal with it. We found that the issue was actually with the plumbing in our wall. He checked multiple times to make sure that the path was completely opened after he did his thing with it (He wasn't even here for 30 minutes) and I've had no more problems since then. I’ve recommended American Home Shield to several people because of how professional and quick they are.

I bought this house a year ago and this whole AHS thing is something that people do now. When you sell a house, you give it to people. I was so happy with how AHS treated me last winter that I signed up again. I’ve been buying and selling houses for years and AHS is worth it. When the AC’s fan wouldn't turn off, I submitted a claim online to American Home Shield. It was on a Saturday. It took two or three days for the contractor to come but they might have gotten here sooner if I said that I had a problem. I knew I was having trouble with the air conditioner but I requested for seasonal maintenance and it ended up being two different calls. The air conditioner has been fixed. It’s a little bit loud but it’s quieting down. The contractors did a good job.

When my water heater failed, all the floors had to come off and that included my laundry room. My washer, dryer, and all my furniture were taken into storage. When they were brought back and the washing machine was hooked up, I couldn't get hot water. That was when I called in and made a claim with American Home Shield. I've had other claims and have not been pleased, but the rep that I spoke to for this claim was outstanding.

I had gotten a notice from American Home Shield that they had a service for the air conditioner. I thought I might as well take advantage of it before the heat hits here in Las Vegas. I called the 800 number and they set the service up for me and took the payment from my account. The contractor that came over was a very polite person. He took his shoes off when he came into my house. He was also very good and prompt. He checked the AC out and told me that there was no problem and to call if I had any more problems. Overall, it was a good experience. In the future, if I have problems, I won’t hesitate to call AHS.

AG Appliance Repair was quite excellent in handling my services. One of my drains backed up so the technician had to snake it and that didn’t take him long. He told me what the problem was then he went up there and took care of it right away. It went very well and I was very satisfied with the service he gave me. Also, it was over the phone that I submitted that claim to American Home Shield and that experience is getting better. At one time, I was thinking about leaving them because I was getting a runaround and I’ve been with them for quite a while now, at least four years. A friend of mine first recommended them and when I called them, I liked what they were saying so I went with them.

American Home Shield has been very good. Everybody's responsive to my service request. I'm able to do it through chat, or two-way messaging through their website, which is very convenient. I like doing it online. I had air conditioning tune-up, and then I had air conditioning replacement. We have three units, and we noticed that one of the units was broken. American Home Shield was very responsive. They called me and the contractor showed up on time. They did everything they were supposed to do. Everything was perfect.

I submitted a claim for an outdoor light to American Home Shield and I did it online, which made it a lot nicer. The contractor was very nice and helpful. I was very satisfied but I wasn’t happy with the repair before that. It was for the microwave and they fixed it however, I wanted to know what was repaired. I tried to find out through AHS and the people who did the repair but it was a blank paper. The person just wrote our name on it and that he repaired it. I made several calls and got nowhere. I gave up trying. I’ve been with AHS for years and they are kinda hit and miss. I got the warranty for comfort and the experience was mediocre.

I had a plumbing issue where Kimco came out. I took a shower one day and blistering hot water coming out. It was no big deal. My wife and I like it really hot. But it was odd. It normally is not that hot. Then the next day, there was no hot water. So I went to go check the water to see if maybe it was leaking. There was water in the drip pan and a little bit of rust on the bottom of the water heater. Then I opened up the little thing where you adjust the temperature at. I happened to push the reset button and it clicked back on. I assumed that it was something that I better have checked out. It may be due to corrosion in the water heater because where we live at in Burke, they use well water. It’s like water from Wichita, which is a bigger city, and it just corrodes a lot of the stuff around there.

We just bought a house and we needed it rekeyed. I called American Home Shield and they sent someone from Pop-A-Lock of Baltimore. The technician was upfront and she explained everything. Overall, it was a great experience.

I had two outlets that didn't work and I submitted a claim online with AHS and then I called to confirm. The online process was easy. The contractor came out a week or a little bit more after. But I don't consider them late by any means or anything like that. We had to juggle around some schedules. The contractor was topnotch. He was thorough, polite and kind.

It was easy to file a claim with American Home Shield online when I had a garbage disposal issue. Their website was user-friendly. Everything was excellent with the contractor sent out by AHS. The tech was professional and on time. As a matter of fact, I was a little late myself and he called and said that he would wait for me. He was here and took care of business. In the first service call, he cleared the unit and neither of us noticed that a worn gasket was among the debris that he pulled out of there that was blocking it. So, the unit started leaking later. In the second service call, the tech came out and found out that there was a crack in the system and he replaced the unit. AHS was on the spot and I was smart enough not to let my warranty run out in that 30 days to 60 days period.

The panel board of the air conditioner was not working properly. I filed a claim with American Home Shield online and the process was easy. I got a contractor out for service in a couple of days. He was professional and he provided good work. From where the air conditioner was previously located, it kept causing it to short out, so he changed the location and explained that and it has been okay. I haven’t had any issues since he left.

There was an issue with my pool heater. I do everything online so I filed a claim online with American Home Shield and the process was fine. When the contractor called to schedule, I told them that I have work and they told me that I don’t even have to be here. So, I wasn’t here when the tech fixed the heater and it has been working ever since. I’m satisfied with AHS.

Initially, I called Total Air Care to clean my air conditioner for the maintenance because AHS used them and I was pleased with the service that I got. The air conditioner needed a part and the man fixed it. He was very nice and told me exactly what was wrong with it. He showed me that another company put a used part on it but charged for a new one. That was why the unit went out. He said he hated to charge me again but it was needed. He showed me the box where the new part came out of and I was very impressed.

There was a leak in our toilet. I submitted a claim over the phone to AHS and within the next 24 to 48 hours, they sent out a tech from Gluff Plumbing. He fixed it and my experience was great. He was really quick and everything has been working since the repair.

My house is about five years old and there was no P-trap put in when the house was built for the water from the air conditioner to pump the water out of the house. The condensation caused leaking in the house. So, we had to have somebody come out and repair that. My husband called American Home Shield. The contractor that came was professional and timely. They showed up when they said they'd be here. He knew what he was doing. But they didn't cover the installation of the P-trap. They, nonetheless, diagnosed what was wrong with it. And then we had to hire them, separate, to come back and put in the P-trap into the closet which is in the middle of the house. When it leaked, it leaked down 'cause it sits upon a pedestal in the closet, and it leaked underneath into the cement floor. When I was changing the filter and found it leaking. I didn't know with the filter, but it was completely soaked -- no wonder my allergies were killing me.

We called American Home Shield for our water heater. The timer that was connected to it had a shortage, so it was broken. It was fine with the claims representative. We also wanted them to check for our shower valves. And the rep said that he wrote it down on there, but the next morning, when I got the call from the technician who was coming, he said he didn’t see it on his work order.

I needed an air conditioner tune-up recently. I tried to submit a claim online and for some reason, it wouldn't take it. So I went and called American Home Shield directly. The tech who came was great. He did the tune-up on the outside, which didn't require him to go inside. He checked the air conditioner out and said it was operating fine. He also checked the pressures on it. I've been happy so far.

I usually submit claims over the phone and I've been happy with it. I recently made one for my hot water heater which was leaking. Loyalty Home Services came out the following day, but then they had to wait for the approval, as far as to replace the water heater, and then get it in. So, I was without hot water for four days. Also, there always seems to be a charge for above and beyond the American Home Shield charge. I had to pay $125, which I’m grateful that it was only that ‘cause I’ve heard neighbors that had to pay as much as $300 for extra fees to plumbers. I got a phone call explaining this to me, but I don't know why that can’t that be part of the normal fee. Still, I’ve been very happy with American Home Shield. I am a realtor and I recommend them to clients.

I have been with American Home Shield coming up on 4 years now. I have paid my monthly fees on time and have paid in excess of $2,000 if you include the premiums alone. My first use of their service was on pipe leaks in the house. I paid my $100 deductible and Total Plumbing sent a contractor in a few days to assist me. Within 5 minutes and without even looking at the problem, he advised me the basket strainers are not covered under my contract (I have read the contract and knew he was lying) but if I paid him directly he would fix them. I called him out and contacted AHS who confirmed they did cover the repairs and he advised he needed to come back to fix as he didn't have the parts to fix them. He later returned to fix the leaks after a few more days. Needless to say I will not be using that contractor again hoping the next time I needed my home warranty they would send someone honest.

Purchased a home that had a warranty with American Home Shield and picked up the coverage. Immediately discovered a catastrophic issue with the pool heater. Told them the pool service company I use said it needed to be replaced. They then charged me $75 to have their company look at it. Their technician said it needed to be replaced. They still denied the replacement. Then a couple weeks later, the natural gas leak from the broken heater almost blew up the neighborhood. I called and got a foreign operator/customer service rep who I could understand, so I requested a supervisor. After 45 minutes on hold, same woman came back on and said she was the supervisor. Told me she wasn't who I was speaking to before, and then 2 minutes later said, "Like I told you earlier..." BUSTED, you ARE the same person I was talking with.

I used to say that I would recommend American Home Shield highly. However, we're still in a standstill. I've had two claims, the first one being for a new dryer and it has been going on for almost a year now. I contacted the sales department several times but then I have to wait 25 to 30 minutes to get somebody to talk to me. I just can't do that during a work time. But then, I did it in my vacation time and I was able to contact after I waited for half an hour. Somebody came on and at least she gave me a figure of the amount they were gonna give me. It was $788 and so I then said that I have a Bosch dryer. I checked to find out what such things cost 'cause I bought mine brand new and the one I had couldn't be fixed. The rep then said that AHS does not actually provide the same brand as the one I have.

I submitted a claim with American Home Shield for our HVAC. The ductwork was leaking through the ceiling. I submitted the claim over the phone and the experience was good. They provided quick service and prompt response. The contractor called me directly and our interaction was very professional. The contact line of our unit had clogged, but it had clogged up again since then, so my husband had to re-repair it. Nonetheless, I was pleased with the service and with the timeliness.

I’ve used American Home Shield now for a few years, and I’ve been more than happy with the service. I have rental homes, and I use it on them too. I’ve never had an issue. I have had a couple of claims and and their contractors come immediately and fix the problem. I had a claim for a sewer problem and they had set up the appointment within 24 hours. It was two days before the contractor came and they were excellent. They cleaned out the drain for me, and I’ve had no issues.

I submitted a claim to American Home Shield online for my hot water heater. It was my first claim and it was successful. I didn't have any problem doing it. Their website was pretty easy to navigate. Then they sent Hardee's Plumbing out and the hot water heater was replaced. Since then, everything has been going good. I'd recommend American Home Shield.

We bought a brand new house and the air condition wasn't working. I called American Home Shield and they said they would set me up. They went into a pool of companies that could support their contracts. And initially, we were told the contractor couldn't see us till Monday. That was six days away and I said I could not, I have a four-year-old boy who was not gonna do well in the heat, and my wife has asthma. The customer service lady named Lynn was amazing. She had me on hold for 45 minutes, and she reached out to everyone she could get ahold of.

I haven't been really happy with my experience with American Home Shield. When I'm on the phone to submit a claim, I wait a long time. Also, the deductible for the service calls has gone up over the years. It used to be 35 bucks and now, it's up to 75. One time, AHS had somebody out to repair our dishwasher and it still doesn't quite clean the dishes. The dishwasher needed a motor to be replaced which they did but ever since they repaired it, my wife has complained that the dishwasher hasn't been cleaning the dishes.

Making claims online at American Home Shield is convenient. Recently the AC wasn’t working, but it ended up being a thermostat programming issue. The contractor was pretty good due to their level of professionalism, courtesy, kindness and knowledge. However, they sent one guy out to look at the system prior, and that guy didn’t know what was going on. He literally was on the phone talking to somebody about what his readings were doing. He was clueless. I was trying to get a tune-up on the system and I thought something just needed to be cleaned up, and he couldn’t do that. So, he left and I had to do a work order, and that’s when the last guy came. He figured it out quickly and then he went to the thermostat, and within five minutes, he fixed it.

My children highly recommended getting a home warranty and I finally relented. I have AHS for about one year now and recently, I submitted a claim with them on the phone because I had a blocked drain pan. It leaked and there was so much water. I received very timely service and my experience was great overall. I got a text message saying that South Belt AC was assigned to me and that they would give me a call within 24 hours, and they did. Then, the tech told me what time to be possibly expecting him first thing in the morning. And he was definitely here between the hours that he had stated. He unblocked the primary and secondary drains and worked on the Nest thermostat which had a wire that was shorting. Everything has been working perfectly since then.

I had a pipe break in my basement. I submitted a claim online for it, and it worked well. The contractor was great, and there were no issues at all. The pipe is no longer leaking, so it's perfect.

I had a claim with American Home Shield for my refrigerator and everything was fine with it. The performance of the repair was painless. I had a fine experience with American Home Shield that's why I continue to pay my monthly dues. I am satisfied.

I called American Home Shield for a leaking toilet. The contractor they sent out was very nice, very professional and fixed the toilet. He had the parts so it only took one day.

I'm very satisfied with American Home Shield's response to my issues concerning my home. I called and told them I needed a system check and Infinity Home Solutions came out. They came out in 72 hours and the service tech was very informative. He checked out the system and everything was working okay, but he mentioned that the filters needed to be changed so I went out and I purchased filters. The filters have performed a lot better since I changed them. There was something else that I wanted done that I was charged for, but the contractor never showed up. I called AHS and it was like they didn’t know what I was talking about. I know there are some stuff they don’t have control over like the contractors, but as far as their response of handling and taking care what needs to be done, I'm pleased with them.

I recently had an issue with the stove-top range. The burners stopped working in the oven. I only had one burner that was working and the oven was burning everything even on one, so I couldn't use it. I couldn't bake or make anything with it. I submitted a claim with American Home Shield and I spoke to a person. It was an easy process and they were able to help me. The contractor that came out explained what he thought was going on and he also explained that he may not be able to fix it because of the parts. Either they didn't have the part or the part would’ve been much more than a new appliance. He said AHS would give back refunds and tell us how to proceed. AHS would let us know if they were gonna order a part or if we had to get a new range.

American Home Shield sent Affordable Appliance Repair and it was a good experience. It’s just that when the guy was putting in the icemaker, he was dirty and sweaty. He left a bunch of marks so I had him clean it up. At first, it was supposed to be GE coming out to fix it. But I wasn’t able to keep the appointment. They didn't wanna give me the appointment any more. I was kinda down about that. That was kinda odd. But they called me back right away. AHS was able to help me after the switch to Appliance in two days. But I had to call AHS again. I told them that I noticed that it wasn’t making ice for two days straight, and the tech showed up and said that I might need to get a water filter for the fridge. I’m doing that right now. I ordered it today, and it’s supposed to be in the mail in seven to 10 business days. After that I'm gonna see what it really works like.

American Home Shield sent Foster’s Appliances who did a good job. Our appliance stayed on after we turn it off. We would turn it off and the motor would still go. Foster’s took care of it. And everything was fine.

When I realized that I didn't have any hot water, I signed onto American Home Shield and put in that I needed someone to look at my water heater. AHS sent out a person that does AC and hot water heaters. However, the tech from there said he didn't work on my kind of water heater. He said that I needed a plumber. So, he transferred the ticket and Dave & Sons Plumbing came out that same day.

Recently, my air conditioner would not start up. I went to AHS's website and filed a claim there. The process was very simple and thereafter, they sent a tech from Page Refrigeration. They took care of the situation very quickly, diagnosed what was wrong and replaced the part that was necessary. They had things up and running afterward AHS was recommended to me by a fellow working and thus far I've been very pleased with them. Both times I had claims, their service people have been prompt and took care of my problem.

My wife went to close my oven door and one pane on the outside shattered. I submitted a claim for it to American Home Shield. Their reps have been nothing but professional and helpful. I've submitted a handful of claims before for different things and it has always been painless to do so. Either they get back to me or somebody from the repair company will get back to me relatively quickly. I'm very pleased with AHS.

I had a GFCI plug in my kitchen that was not working. It just didn’t have any electricity. I file a claim with American Home Shield over the phone and they told me that they would contact an electrician and the electrician would contact me for an appointment, and they did. They sent me an email with the phone number, so I called him. The electrician opened up something outside, pushed the button like on a hair dryer, and it was fine again, so that was great. The electrician was very professional. I was really pleased. Overall, I was very satisfied with American Home Shield.

We had a leaking faucet in the bathtub and I called in my claim to American Home Shield. I paid the co-pay and Rescue Rooter was here the very next day. The guy fixed it and did a wonderful job. The other guy had to change a few parts. I would ask for them again for any other kind of plumbing thing. They were very good. AHS seem to be doing a wonderful job and I've had no problems.

My most recent claim with American Home Shield was backed up toilet and then our kitchen sink needed repair. Their online claims process was simple and very easy. AHS's customer service and timeliness, and the contractors that they sent out were great. Everything’s fixed at this point.

My AC wasn’t working as the air was hot instead of cold. I called American Home Shield's phone number and the rep I spoke to was nice. The tech from A & R Complete Service came the same day I got a phone call to schedule the appointment. He was able to come in on Sunday and I was off that day, so it was very convenient. He was able to fix my AC and was really good.

I've been with American Home Shield since 1985 and they've been okay. Last week, they came out and did the $75 tune-up. A guy came and did the tune-up and then, he identified that the drain outside the house was clogged. So I had to put in another claim for that. No one called me back on that but they charged me $125 and that was the AC. So, I'm still waiting on a call for that. Also, they say they cover stuff, then they don’t cover it. Another thing was one time, with the garage door opener, the guy who came was terrible. He did the garage door and then my garage door is still messed up. My remote was messed up so bad and it doesn't work anymore. I called back and put a complaint. And there’s nothing happening with that.

The pipe that leads out to our shower drain was corroded and was leaking into the roof. The contractor AHS sent cut a hole, fixed the pipe, and patched up the hole. It has been working fine since. The tech, Lenny, did a wonderful job. We have used American Home Shield before in the past. My claims submission went well. I don't think I really even talked to a rep. It was all just hit 2 for this, hit 1 for that. Internet was easy enough. I just put in the problem and they took care of it.

My AC wasn’t working at all and I filed a claim for it online, and American Home Shield's database was fairly easy to use. Delta Cool, the company that they sent, was professional. They were quick and easy to find the solution on whatever the problem needed. Their tech was able to repair my AC in a matter of time and it’s working perfectly right now.

Tap Plumbing recently came for the water heater which was broken. American Home Shield was very quick and everything went smoothly. I had a little bump in the road at the beginning when the rep didn't know a lot. Since she got me confused, she said it was gonna take a couple of weeks. But I talked to somebody else and he clarified everything, so everything was fine after that. I can't thank them enough and I will continue to be a customer.

I recently had a routine check done on my air conditioner. American Home Shield contacted me and told me when the service company was coming. Last summer, when our air conditioner went down, it was the same company that came to repair it. My husband was coming out of surgery and we didn’t have any air conditioning. These people were so great for us and they went way out of their way for us. This time, they called and asked if they could come and see me between 11:00 and 3:00. Then they sent out the same tech that did the service for us before. He showed up when he said he was gonna be here and he was above and beyond. He came in, did his thing, and didn’t make a mess. They're a wonderful company that's great to deal with and their techs are good guys.

I have two contracts with American Home Shield for two different homes. I recently had an A/C problem with one of the homes and was given Southern Comfort Heating and Air as a vendor. They were prompt in diagnosing the issue and when it was determined that it needed to be replaced, they were prompt in scheduling a date and time and stuck to it. I couldn't be happier. I have been a customer of American Home Shield for 11 years and I am not going to say there haven't been any bumps in the road. But when it counts, it has been a worthwhile investment and I will continue to be a customer as long as I get the treatment I have had in the past.

I have had AHS for over 5 years and I've have had to call them out for my air conditioner every year. Instead of replacing it in the first place they kept putting a bandaide on it and as a result I would have to come out of pocket with hundreds of dollars each time for "freon" or something else. They finally replaced it last year 6/18 which I had to spend $800 (not covered expenses). There are ALWAYS NOT COVERED EXPENSES!!!! Now it's 4/19 and once again the air is not working.

Contractor S.A.P. HOME REPAIR SERVICES didn't show up during the confirmed period 9 AM to noon. I got no response from contractor (calls and text) after period. Therefore, I contacted AHS and waited for contractor the time AHS told me to wait, beyond the period, while AHS (operator Mike) contacted contractor. When the contractor showed up later but I already had left the house, contractor informed could not wait for me to go back home and left. But instead of rescheduling the visit, I was charged the $75 and have the request status as "complete".

I recently had an issue with the heating ducts for the heating of the house. The ducts weren’t attached to the vents in the floor and they were rotted and needed to be replaced. I filed a claim with American Home Shield and made the service appointment online. The service techs that came out to do the repair were great. They took care of everything that day and everything has been working great since then. It’s pretty handy to go online, pay the flat fee, schedule an appointment, and have the techs come out and take care of whatever is going on.

Horrible experience. Called AHS and went through the automated service, provided account info and credit card info. I was then transferred to a operator to schedule an appointment, but she (Mel) proceeded to ask the same questions I previously answered via the automated service. I asked to speak to a manager and was hung up on after being on hold for 20 minutes.

Our garage door wasn't opening but as soon as the guy from Garage Door Expert walked in to look at it, he could tell that two springs were broken. But it wasn't covered and I didn't know that until the guy came. He looked at it and said it's not covered. So I ended paying for the spring and the labor on it, about $325, as well as the $100 to American Home Shield. I'm sorry that I had to spend that extra $100 for them to come out. I'd like to know upfront if paying this extra hundred dollars is going to benefit me. Nonetheless, the technician did a good job and it was quick.

My experience with American Home Shield went very well. I have had them for years and my daughter and son have them too. My recent claim to them was for a plumbing issue and my daughter submitted it as she takes care of my affairs. The issue was something about the way the plumbing was done years ago and it made it hard for the plumber to do it. But, they were able to fix it. They only came out once and my plumbing is fine now.

The toilet was clogged and we tried several things, but we couldn’t get it clear. My husband submitted a claim with AHS and he did it over the phone because we were trying to get that resolved quickly. Initially, we had some problem in getting a contractor, but they sent somebody out a couple of days later. A tech from The Lindsay Company came out and he was very nice. He did the job right away and he had to put a snake through the thing and clear it. The toilet has been doing okay since the repair and all in all, the contractors that AHS had been sending to us were okay.

My heater won't fire up. I called American Home Shield and they sent out a guy the next day, and he took care of the problem which turned out to be a thermostat and another relay switch. He replaced them both. It was good. He was very professional and went on his way, and everything works fine. Their contractors are very nice people and they have excellent service.

We had a leaky pipe in the wall so we’ve got water on the floor coming out from under the wall. We called in a claim with American Home Shield and they sent someone out the next day. He was the same contractor I’ve used once not too long ago when we had a hot water heater break and he was good. Before he arrived, I explained the issue to him on the phone. And when he arrived, he was prepared. He had to get a part then he came back and replaced it. It was good and I haven't had any problems since. We’ve only had to use American Home Shield twice and in both times, they got it done as quickly as I was expecting it to be done.

I recently had AHS send out a contractor because the cooling part of our refrigerator went out and my icemaker was also broken. The tech who came was very pleasant and professional. He did a great job in terms of resolving the issue. He had to come back a second time with the part for the icemaker and he called ahead and let me know he was on his way. He was there at the time he said he would and he took care of it. We're pleased and I had no issues whatsoever. It's been just a couple of weeks, but the unit is working the way it's supposed to work.

I bought the house new 11 years ago and I never had the air conditioner serviced before. When I turned to American Home Shield to have it tuned up, I thought it was a good idea because it was 11 years old. I submitted the claim over the phone and a tech from A-US Air Conditioning of Texas came out. He said that the motor's bearings were bad and needed to be replaced. He also said that it was leaking oil.

The service from A/C Pros was to check my thermostat to make sure it was working properly as I knew it was not. I had bought another thermostat in advance in preparation, so the guy could make one trip instead of multiple trips. And when he got here, he checked out my equipment, and noted that the setpoint and the actuals weren't right on the thermostat. So, he installed a new one for me. And everything is running just fine.

The AC's evaporation core was broken, so River City Heating and Air had to replace it. When I submitted the claim to American Home Shield, it was easy doing it online. Then the contractor contacted me. Those guys were very professional when they come out. They did a great quality of work. The only thing that I would like is just the turnaround time would be quicker -- I submitted the claim on the 24th of April and River City Heating came out on that Friday, the 26th. They called me the next day, so it took about two days for them to come out. And then, once they came out, they go back and submit information to American Shield of what was wrong. And then, someone from American Shield called me just to confirm that they received the information from River City.

Being alone with the contractor makes my wife a little nervous but the air conditioner guy that American Home Shield sent was very professional, very nice and thorough with everything he did. The only thing that we didn’t like was that he didn’t wear shoe covers. I think everybody that comes in should do that. But nonetheless, the air conditioning works great now. He changed a capacitor and the air conditioning is perfect now.

I wanted preventative maintenance on my two air conditioners. I called in to American Home Shield and told them that I had two outside units. They said that was okay and that I was gonna be responsible for $75, which I understood was a service call payment fee. I strictly asked the rep if that was for both units and she said yes. She also told me that within 24 hours I'd have somebody call me and everything that she said would happen did happen. The man from Pure Air HVAC called me and scheduled the repair in four days. It happened within a short period of time and I was happy about that. When he came out, he checked both units and my experience him was great. But then, he called me to say that I still owed $75. They were telling him that the work he did should be for two charges and he wanted to get paid for both. But I told him that American Home Shield told me the fee I paid was for both units and I expected him to check two units.

My ice maker stopped working, then the freezer and the whole fridge stopped working. It took about a week for a contractor to come out which was a little longer than expected, although it was just timing on the way it fell on the weekend and having to get approval from American Home Shield to do the repair. The contractor also had to order parts. The refrigerator has been perfect ever since.

There was a drip in the faucet in the tub. I called Home Shield and they took my $100 out of my bank account. Then they said that the tech from Red Dragon Plumbing was gonna contact me and he did. At the time that he was coming out, it was late in the afternoon and I told him to do it another day because the traffic was so bad and I had to leave. He was fine with that and he came out the next day. He was very professional and he took care of the job. He was cool and I like him. I will also use him again. Since the repair, I've turned on the faucet a couple of times to clean it and it's been working fine

American Home Shield decided to cancel my contract and keep charging. When I called, they said that I didn’t have coverage and that they saw how I had elapsed so, they couldn’t cover anything that was broken in the meantime. I had to fight for weeks and it was very frustrating. I didn’t think it was wise for me to just cancel so, I had to stick with them but now, I've sold the house. It was a horrible situation. I started the claim with a phone call and the rep was so nasty and rude that I asked to speak to his manager. He said he had several phone calls documented and that there was nobody above him. It was shocking and I started to do research on that home warranty. I found out that this was not unusual. I told them that if I were elderly and couldn’t stand up for myself, I would be out all this money and they would be laughing all the way.

I was having issues with my air conditioner that went out. I called the issue in to AHS and the tech from Alejo Electric came by. Initially, I thought that there was an issue with the electrical breaker that was connected to the air conditioner. But then the tech he verified that there was on issue with the breaker, and that we were controlling it with the wrong switch. He checked everything over and made sure that it wasn’t what we thought it was.

AHS sent Ion Electric and they replaced the breaker fuse on the inside of the breaker box to my heating and air unit. The service with them was really good. They got it repaired quickly. The tech was very professional, nice and courteous. He had the part with him and did his job. and he left. But when it comes to heating and air situations, when it’s warmer, I don't think that they are timely in getting things like that repaired. And I feel like those are situations that possibly should be taken care of a lot quicker.

I made a claim with American Home Shield for my washer and everything went well. They fixed it. Everything was exactly as planned.

When the locks weren't working, I filed a claim over the phone with AHS and my interaction with their reps was great. They sent Texas Lock Professionals of Austin right away and my experience with the tech was perfect. He worked quickly and gave me keys. They go in smoothly and they lock well. There were three locks that needed a repair and everything was good. I would recommend AHS.

Greenway Home Services was sent by AHS and they checked my dishwasher for leakage as well as the electric stove for one of the burners' disconnection. Everything with them was 100% and the service they provided was very good. Their techs have been excellent which is why we always ask for Greenway.

Last time, I called American Home Shield to fix our garage door, which opened by itself all of a sudden. Their claim process was easy. We scheduled it and the technician came and said, "There should be this little button that when you press it," he said, "that should be the problem." So, he disconnected that. Now, we don't have that button and he gave us a little garage door opener. He said he has ordered the part but it is almost three weeks now. It's taking such a long time. We called AHS and they said that they are gonna send an email to Precision Door. Apparently, I don't know if they sent an email. They didn't have the courtesy to call us back and that's where we are right now. We have been with them for 30 years and for the most part, AHS has been fantastic. We have a second home that are insured through them as well, but this is the first bad experience we've had.

I’ve used American Home Shield for plumbing in the past and for the most part, they were positive experiences. Recently, I had a blockage somewhere in my main sewer line that was affecting the main sewer outlet. I used Pace Plumbing before with American Home Shield and outside of them for some repairs, so I wanted them on the case again. They're really good people.

I blew a breaker and than my fan motor blew thereafter. I called AHS and working with their reps went quickly. The techs who were sent were good. They replaced the breaker and fan motor and we haven't had any issues since.

I went online to let AHS know that I needed a spring checkup on my air conditioning unit. Their website was good and easy to use. I was told that the contractor would be out between 2:00 and 4:00 and he showed up at 2:00. He was nice and things worked out well. The same thing happened when I submitted a claim for something that I couldn't fix. I am pretty handy in general and that's why I got the biggest deductible that AHS has.

I had a leaky outside faucet that I couldn't stop. The water was running down the flowerbed into the alley. I was gone when it started, so it was running for over a week and there was quite a bit of water. When I got home, I called American Home Shield and other than having to wait a long time on hold, everything went okay. The contractor couldn’t come the next day, but I knew that it’s not reasonable for a plumber. They came out in two days which is exceptional for a plumber because they usually have everything scheduled for the next day. The plumber diagnosed the problem, put in a part and fixed it in about 10 minutes. He was very nice and even gave me a little more information that I had a frost-proof connection there and told me what I should do when it got cold. Overall having American Home Shield is worth my money.

I had a leaky shower head and it was continuously dripping water. Plus, one of my faucets wouldn't work. Filing the claim with American Home Shield was easy. It was my first claim and it was simple. I did it online and the website was easy to navigate. I wasn't here when the contractor came, but my wife said he was a nice guy. He fixed it that day and everything has been working since then. I'm satisfied with AHS.

I am a realtor with Coldwell Banker Premier in Las Vegas. The AC went out three days ago. I called and AHS sent someone out the next day and it was fixed quickly. I will continue to recommend AHS to my clients.

Our dishwasher was not working so we called AHS with whom we have a home warranty. Their contractor came out, did not have the right part and left. He came back again and installed a part. The dishwasher still was not working. I called AHS and they sent the same contractor out. Again, he didn't have the part and he left. He came back 10 days later with a part (now if you're keeping track, this is FOUR days I had to take time off of work to accommodate their contractor). He installed the part and AGAIN the dishwasher was not working properly (not heating up or getting soap rinsed off dishes).

As a customer of AHS, they recommended a seasonal check of our AC. It was working perfectly, just a yearly cleaning and check. After paying $75, AHS sent out one of their vendors. Two guys came, stayed 15 minutes and proceeded to tell me it was fine but I would need to replace my unit in the event that I lost my R-22 Freon, it would not be able to be replaced. I have NEVER had a Freon leak as I maintain our unit very well. We put in the unit new, had bi-yearly checks every year. After one guy kept me in the front yard trying to sell me a new unit, another was at my unit. It has been cool, so I haven’t used the a/c.

We had some rollers come loose on the glass door opener. My wife called American Home Shield, submitted the claim, and then they got a hold of a company that came out and fixed it. The contractor fixed it in a really good time and I was very happy with it. They did a great job, and they were very professional. I’m very happy with American Home Shield.

Our pool pump was leaking and it was collecting water at the bottom, so I was losing some water from the pool. I didn't wanna have too much water loss, so I put a claim in with American Home Shield. I did it online and it was very easy although it took a little bit of work trying to make sure I was 100% covered for the job I was requesting. The contractors called me within a couple of hours to schedule an appointment. They talked with me about exactly what they needed and they were very thorough about doing things so that when they get out there, they could assess the problem better.

I went over the phone to submit a claim with American Home Shield and it went fairly simple. The claim was to see if my AC was functioning properly for the sale of the home. It took NW Sundance Services 3 or 4 days to be able to come out, and the work they did was good. The tech seemed knowledgeable and professional, and he did what he was supposed to do. Everything is good.

I filed a claim for a pool pump with American Home Shield and got contacted the morning after the contractor contacted me. Then, the contractor was out here in less than two days. Their communication was very clear as to what time they were coming and they came on time. The contractor did the job the same day that they saw it. They were very fast, accommodating and did a very thorough job. Since then, the pool pump has been perfect. I’ve recommended them to a few of my friends and they bought AHS' service too.

The pipe bursts in the pool house and I got a shower in there. We called American Home Shield and they were charming on the spot. They gave us the name of the contractor and then they didn’t answer, so she called back and said that we should call PDQ Spa, so that’s who we got to deal with, and they came right out. They were really good. So, we’ve always just used them and the Home Shield did really terrific for us.

Something had gotten caught in my washer. It wasn't closing and the lever was off of it. The contractor who came out was fine. He explained to me how to use the appliance ‘cause I had no idea what I was doing. But I can’t understand why American Home Shield taxed me to have the services and then if I file a claim, they would charge me tax to have the service as well. That’s overkill.

Previously, AHS had our fridge fixed and they did a good job on that. More recently, our washing machine was leaking and so my wife set up a claim online with American Home Shield. We got someone scheduled to come in four or five days but then when the techs came out, they couldn't find where the machine was leaking from. The same guy came back and upon looking at it, said that there was nothing he could do. Thereafter, AHS hired Pinnacle to come out and look at it.

We did the $75 AC tune-up with American Home Shield and found in the tune-up that the compressor needed to be replaced. So we went ahead and had that done. They had the parts on them and were able to fix it that day so they didn't have to come back later. I would recommend AHS to a friend.

There was no power on the lights in the ceiling and in the outlet of the bathroom. The power outlets close to that bathroom was not working as well, and there was no power in the stairs that goes to the basement. I called American Home Shield and requested the service. The contractor came out in the morning from 8 to 10 AM. He called me before arriving and informed me that he was on the way, arriving in about 10 minutes. When he arrived, he rung the bell and identified himself as the contractor to repair the power. I showed him what was the failure. He noticed what was the problem, and then he started the investigation and then repaired it. It has been working perfectly since. I am highly satisfied with American Home Shield. In case of any problem, I don't need to go to the yellow pages or go to the internet to look for a contractor. They find someone available and they contract it directly.

I made a claim online for a refrigerator and it was extremely easy and quick. The tech was very professional, knowledgeable, explained everything as he went through the process of making repairs and took care of us. It was all done in one day and we haven't had any issues since.

Our refrigerator wasn’t making ice. I got a response immediately from AHS after filing the claim and the very next day, the technician came. He was very professional and was in and out within 30 minutes. Overall, it was a hassle-free experience.

When our oven was on for a little while, it would just shut off. I went online and did a claim with American Home Shield. The expectation on time was just a few days. National Platinum Services was the contractor sent out and they were very good. They changed the main screen and everything. Everything has been great. AHS is very valuable because it works.

We've had American Home Shield for years and they do a great job. It's really worth the money. I usually make claims online and the website is terrific. Appliance Connection has been really good and Myers HVAC has been exceptional. The techs sent out to fix my dryer were fabulous, professional, courteous and responsive.

I bought a new washer machine and I need to make contact with American Home Shield. They should send me an email to explain where I need to send my receipt for the washer that I bought. I called them recently because a fan in my bedroom wasn't working at all, so they got a contractor to come and fix it. The contractors are all awesome. I've been with American Home Shield for a long time and my experience with them has been nice.

I needed my AC serviced for the spring service, and I ended up calling it in at American Home Shield ‘cause I like to speak to people rather than put it online. Greenway Home Services came out within a couple of days and they did well. The tech found a problem with the unit that needed a part, so he had to come back the next day and do it.