American Home Shield Reviews

My son-in-law paid the annual bill for the contract with AHS and he also pre-paid the $75 AC tune-up. We found out it was only for one unit. I’m the mother-in-law, living in the house and when I called to set the appointment up, I said, “I’m going to give you my charge card for the second unit so you can do them both at the same time.” But when they got here, they only had $175 listed, not the one that was pre-paid at the time the annual statement came up. For some reason, they’ve never credited the original 75.

Our call to a company required replacement of a pressure backup boiler to the hot water heater. The boiler was leaning on the wall so a hole in the wall had to be made in order to access it. I filed a claim with American Home Shield and a guy came in and fixed the drywall. Generally, I’m satisfied with AHS' service. The only criticism I have is that sometimes when submitting a claim to AHS, the waiting for a response to a call is 10 or more minutes. This varies. But when I get to actually contact somebody from there, they are efficient. They assign a contractor in the area. Usually, I get a call within several hours to schedule an appointment. This is the norm.

My garage door stopped working back in the winter time. They would try to open up or would be halfway down and then stop and then go back up a little bit and stop. I ended up having to disconnect them. What I have are older, 15-year old garage doors and I had the same problem of them not working last year, and AHS sent someone out to fit some stuff on them. They came out again this time and checked everything. They ended up determining the units needed to be changed out.

Very unhappy with the service that I have received since signing up. I read the reviews before I chose a company to sign my 5 properties up. However, I have not received this type of service. It seems like the representatives look for reasons on why they won't help you. I've been paying my premiums and my deductibles but still have had to have covered services pay for out of my own pockets. I'm definitely doing research to switch companies ASAP!

My account was set up online with annual payment, however, my bank saw it a fraud hit. When AMS called, during the conversation, I was told that a monthly payment option was available if I preferred (this option is not provided as an option online). I chose that one and noted that since it would be monthly billing, I gave them a debit card for the new billing contract information. AMS charged my debit card monthly and then and two days later, charged my debit card for the annual fee without authorization. When I called to have them correct the error, at first they said the error was theirs and then tried to blame me for the error. They said it would be 3-5 days to put the cash back into my checking account.

I called to cancel my contract two months ago and I still haven't been able to cancel it after repeated phone calls. The fees just keep adding up as well since their contract department doesn't seem to honor cancellations. Also, I tried to cancel my contract with them in the first place but they didn't seem to ever cover anything that needed repair.

The hot water heater was leaking everywhere. I called AHS to file a claim because of the urgency of it. I've heard of the electrical aspect exploding and things like that. The process was easy because it was late in the evening. But there were times where filing a claim with AHS by phone takes an hour's wait or it's impossible to get through on the customer service line. At one point, I was even considering researching another home warranty company because of the length of time to get through. Sometimes, it'd also be hard to put into words what I was doing or there'd be multiple repairs that I needed done and that didn't make it easy to navigate their website.

Things have been great with American Home Shield. When I speak to their reps, they have been very courteous. The repairmen they have sent have been timely and very knowledgeable. They do high-quality work too. One time, the microwave started arcing. The spark was coming out when I tried to use it. The tech from GE appliances came through, checked it and told me that it would have to be replaced. Everything has been fine since.

I had a fixture that kept going off and on in the house. When I was switching it off and it would turn on and then it would go out, then come back on, then go out. So, I thought it was short. It’s a switch that switches multiple lights on at the same time, so I was kinda concerned that it would be a hazard. I called the American Home Shield phone number and they called me back, and then they told me the name of the company that will be contacting me. I got emails with the name of the company and then I would coordinate with them to schedule the time. The contractor was very, very professional, and very courteous. It was definitely a good service. Everything has been fine since.

I filed a claim on an Easter weekend and still got a phone call from C & P Plumbing on a Saturday. Although the plumber haven't showed up yet, they called to make the appointment which was convenient to my renter, so it was very good. I’m also working on a repair inside my house. The contractor was very professional and knowledgeable, and did what we asked him to do. All in all, I’ve been extremely happy with AHS. They’ve been very thorough and have held their end of the bargain. They’re a straight shooter and I appreciate their rapid response.

I’ve been with American Home Shield from 2015 to 2018 and then, went through a transition. The service was great and I didn't have any issues with getting things I needed fixed so, I just restarted again. Plus, the technicians have been very professional. The other day, I called in a claim to American Home Shield for my dishwasher. It was leaking and a little later on that day, I realized my microwave wasn't working either. So, I called back and asked the agent to include my microwave into the work order. She said okay and that there was no problem. However, when the guy came out, he only fixed the dishwasher. I asked him about the microwave and he said he tried to fix it. I don't know what his problem was and if it was too complicated for him. He didn't do any diagnosis on the microwave because he couldn't figure out how to work it, after me, even showing him.

So far, I've had two calls with American Home Shield and I was very pleasantly surprised because the contractor they used called back very quickly, which was very nice. Moreover, they actually showed up and were very knowledgeable. With my oven, the contractor needed to order a part and I had to wait for them to come back. However, when the microwave's heating element stopped working, the contractor who came in happened to have the part we needed. He did a great job and got the microwave fixed right away.

The furnace downstairs wouldn’t kick on and that was the first time I ever dealt with American Home Shield. I called up there and they took care of it. The next day, I got these guys from Royal AC out. The funny thing about it is that the Royal Air people were the ones who actually told me about American Home Shield. I told them I was gonna start buying a house and the guy came out said they did work for American Home Shield and I would need to get that. Those guys were great. They were totally killer. But with the second guy American Home Shield sent out, I felt like he came in too quick and said the work was not covered. That one wasn’t a good experience.

I’ve always had condos, so I didn’t know I’d have to use a home warranty quickly. I bought our home in December and purchased the AHS warranty. The appliances in the house are very old and the washer didn’t work. The contractor got their $75 and was hell-bent on fixing it so I wouldn’t get a new one but the washer's about older than I am. He fixed a piece on the door and it seems to be working for now. But I would not be surprised if I'd have another claim for it in the next few months.

My experience with American Home Shield was great and I'm very satisfied. When I submit a claim, I usually wait a long time but they got a hold of me real quick this time and I was really impressed. I talked to a representative, and she told me what it was gonna cost and made it possible. She said that I didn’t have to worry about anything and she charged my account, and I didn't have to produce any more credit cards ‘cause she got it on record. I had to get my account number and I didn't have it. She told me where to look for one, and I found it and gave it to her. She was real helpful and understanding about my situation. I explained to her that I normally would have done that myself, but in my old age, I am not able to get down like I used to.

I had some leaky faucets and after I filed a claim online, American Home Shield had somebody come out the next day for service. The plumber did a really good job. All has been taken care of and everything is working well so far. However, it would be nice if American Home Shield answered their phones a little bit easier. They don’t answer, so it’s a pain.

We had the locks of our house changed. We submitted a claim online with AHS and it was easy. After a couple of hours, a tech from Texas Lock Professionals came out and our interaction with him was great.

I like American Home Shield. The dishwasher is working now but I was disappointed with the way that the whole service thing went. We called on a Thursday and the contractor was closed on Friday afternoon. And then they didn’t get back with us until Monday, and then they scheduled an appointment on Wednesday. Instead of being able to call up and get somebody out right away, which is what we thought would happen, the contractor didn’t get there until a week later. Our dishwasher was out for a week. We didn’t get a timely service. That was not acceptable to us because we paid online when we first made the claim, we paid $75, and then it seemed like we’ll get around to it now that we have the money. If that is how it’s gonna be if we’re gonna make a claim that takes a week to solve it, then we’re with the wrong company.

I submitted a claim to American Home Shield for our pool. The hot tub or the Jacuzzi area is integrated into one system and the water was draining out, not completely but draining out of the hot tub. And a couple of seals or o-rings came out. The first pool company that was put on our work order came out, replaced the item but that didn’t work. He came out again, replaced another item, but that didn’t work either. Another company came out, pointed out what he saw and what he was gonna do, and explained to me the situation. So, he went ahead and did what he had to do.

I've greatly enjoyed the ease of access and quickness of American Home Shield. They follow through with the claims and the process, and they get a contractor out. It's been a wonderful experience. I recently made a claim for the pre-summer air-conditioning tune-up special and it was a very simple process. I just logged in, saw the link, clicked it and it took me to the entire process to confirm. They emailed, called and sent me a text message, letting me know and keeping me informed of their arrival. They were very professional and great with communication. I was told by the contractor that came that we’ll need some Freon added, and it wasn't part of the actual service or the claim. But they said they had everything checked out, and it was fine.

I have had American Home Shield for about two years now and I had one bad incident with them and several good ones. The bad incident was horrible as it took three months to get my thing fixed. I blame that on everybody ‘cause the contractors were slow to respond and trying to get in touch with American Home Shield wasn’t easy. That left a really bad taste. While I still see the value in having the insurance, that makes me think twice. Then, there was a special for servicing the air conditioner offered before the season which I did. However, that wasn't an easy process. Still, everything else has been quick and satisfactorily taken care of.

When I submitted a claim for a water heater replacement from American Home Shield, all went very well. I did it online and everything was prompt. I got an appointment fast and I was very happy with it. My interactions with the contractor were minimal. I talked to them when they installed the new water heater and they gave me some instructions on how to operate it. Also, they were decently on time. Since the installation, we have not had any problems. I am very pleased on the whole experience with American Home Shield.

On a couple of occasions, the vendor sent by American Home Shield did not do the work because it was cancelled. However, my card got charged anyway. When I call and tell AHS that the work was not done, it is my word against the vendors. The rep would not believe me and would need to talk to the vendor to see if they did the work. I would ask whether the vendor submit any paperwork to show that they did the work but then the rep would say that there isn't any paperwork in their system. That should prove to AHS that the vendor did not do the work. Instead, it took going back and forth with AHS to get credited for the charge.

I had issues with my garage door where the chain came off track then it just got all kinked up and wouldn’t go up or down. I did an online claim and it was very easy doing that with American Home Shield. I got a very nice technician but the claim cost me $100 and it was just a minor fix. It might have cost me less without the warranty. Other than that, I’ve told tons of people about American Home Shield.

Our air conditioning was blowing hot air. I called it in and it was a very simple process with American Home Shield. The contractor was excellent. He was super professional and incredibly knowledgeable. As a matter of fact, he was on the phone with two other technicians and was walking them through stuff as he was here. It took about 20 minutes and he found one wire that had been wrongly connected. He fixed it and our AC is now working great. We're new homeowners and it's nice to have that peace of mind knowing you have a warranty for a year. AHS has been great so far.

We purchased a new home and an American Home Shield warranty was one of the things that was included as part of the purchase negotiation. It was useful in that the dishwasher failed in the first few months and then, the heating unit failed. We paid the appropriate co-pay, but to just have it directed to a provider in the area because we didn't know any. Generally, using the website is fine. It doesn't necessarily get down to finding an explanation of what the problem is as it might, but AHS could never come up with something that would be appropriate for all situations. My interactions with the technicians have been very good.

My garage door opener wasn’t working. I submitted a claim with American Home Shield online then I got a text message. The contractor that was sent out gave good service. The technician called, showed up, diagnosed the problem, and fixed it. He looked at everything and recommended that I needed some new sensors. I was given one of the top-of-the-line garage door openers and its performance has been excellent. I don’t like, though, that the price for AHS' service goes up every year and I’m not too happy about that.

I submitted a claim to American Home Shield over the phone for a replacement of dishwasher racks. Their claim process was fine. I was given a response time to be contacted by the contractor within 24 hours and he did. He was fine, very easy to talk to and he seemed to know what he was doing. He's been out to my house a couple times because the shipment of the racks came in two parts. Neither one of us realized that one box only had one rack in it instead of two. So, the one was backordered from the company.

American Home Shield is great and I love them. They’re always very punctual. I submitted a claim for my washer that had a leak and they got the appointment set up, even though they had to have a special person come out ‘cause it’s a Samsung. They couldn’t do it, so they had to find somebody from Samsung to come out. The tech who came out quickly figured out what was wrong with the washer. It was frustrating but he was wonderful. He was also very friendly, kept me in the loop of what he was doing, and did what he needed to do to fix it. It was done and the washer is now working perfectly. I’m gonna be building a new home and American Home Shield will be the person that I go to. I couldn’t live without them.

Greg and Sons Appliance Repair came out to repair my dishwasher. I called AHS for the claim and they arranged everything. Then, the contractor inspected and came back with the part another day. The guy left me a note on what he did to make the repair since I wasn't home.

I had my AC checked out to make sure it was right for the summer and it went pretty good. I filed it with American Home Shield over the phone. The contractor that AHS contacted called and they said they would let me know when they were gonna be there. The tech sent information, tested the thing and checked it out for me. What AHS is doing is good.

I have two warranties with AHS for my rental properties. One in Texas and one in North Carolina. I was trying to get them umbrellaed, but because they were in different states, they wouldn't allow me to do that. I think they do umbrellas, but when I added the second warranty, it was after the time I could do it. It's no big deal though.

The plug behind our fridge recently stopped delivering power. The fridge was fine because we were able to plug it in to another outlet and it worked. So, we put in a claim online to have someone come out and check out that outlet. It took a couple weeks, but that was more on scheduling limitations on my part and we had a blizzard in the middle of that. The techs that came were awesome. They got it all figured out in about an hour or two. It was our first time using American Home Shield and we were extremely happy. We would recommend it.

Our water heater went out a week ago and we still do not know when it will be replaced. Also, we were told that because of “modifications” which are apparently not covered, we will have to pay $495 on top of our $125 service fee. We have had other items fixed: stove, dishwasher, garbage disposal. Each time, the process has taken several days. There is the illusion of speed because you get a text immediately when you request service and a service technician comes within 24-48 hours but they almost never are able to fix the problem right away. They have to get approval from American Home Shield to purchase any parts and make any repairs so this slows down the whole process. We won’t be renewing our contract.

I have had American Home Shield for two years now. I have made two claims in two years one for my doorbell and one for my ice maker. It seems according to the contract that it is covered but when the technician comes out and they call for authorization nothing is covered. I have read all my contract and all exclusions in it and nowhere does it state that a water valve is not covered. It clearly states all parts are covered for fridge and ice maker... As for my doorbell they charged me a service call and said again wiring is not covered. Again the contract clearly state that it is covered. When you call and ask to speak to someone they give you the runaround and never return calls when you ask to speak to a supervisor...

CONTRACTOR GRADE REPLACEMENTS - We had a slow drip from the kitchen faucet. American Home Shield (AHS) sent a plumber out to check it out and take pictures ($75 charge). Reported to AHS that we needed a new faucet. Plumbing contractor ordered the part and returned 3 days later. The contractor installed a CONTRACTOR grade faucet (cheapest possible).

I bought an older home in January and the AHS website says, "No age limit on appliances or systems. Covered items in good working order are eligible for plan protection REGARDLESS OF AGE OR APPEARANCE." I specifically told the sales lady that I had bought an older home and she affirmed that even older appliances will be covered. The contract even states that it covers: "malfunctions of covered items PRIOR TO and during contract term." Contract goes on to say it covers insufficient maintenance, rust, corrosion, or sediment." Also covers: "UNDETECTABLE PRE-EXISTING conditions... that could not have been detected by a VISUAL inspection." I felt comfortable with those terms so I ordered the warranty in February.

They take your money up front, and then make it impossible down the road. They sent out a plumber, who over-diagnosed my issue to get my claim denied by home warranty. I know this because they looked at the issue for less than 5 minutes (while holding their clipboard the whole time) and told me I had a break in my pipe, which was not covered (for some workaround reason), but I sensed something fishy so I got another plumber out there on my own dime. The pipes were fine, it just needed a routine cleaning. I contacted AHS to explain the issue and they refused to fund my $75 service fee charge, because the plumber did come out. Yeah, they came out - just to try to extort money out of me. I am a first time homebuyer and was convinced to purchase this by my realtor. That was a BIG mistake. Waste of money.

We purchased a home and a couple of my friends had American Home Shield. Based on their recommendation, I went with AHS and I’ve been with them for close to two years. They were running a special for a season checkup. It was for $75 and we had our air conditioning serviced. I’m very pleased with the company that we dealt with. The fellow from Air Pro Master who came out was very knowledgeable, friendly and he did a good job. The unit was working fine and it was just preventive maintenance. I would use them again.

I filed a claim with American Home Shield over the phone for a service for my furnace and water heater on my rental property, wherein the igniter on the furnace was out. The AHS rep was very friendly and very professional, and the contractor who came out there did a really good job. It was a nice, quick and easy job and I'm very happy about it.

When the light switch wouldn't function very well, I submitted a claim to American Home Shield over the phone. The rep I worked with was fine. She asked for certain things like address and phone number and then she asked what was happening. She then told me that somebody would come and set up an appointment. They were there that day and I was impressed with the guy's knowledge and politeness. The work he did was absolutely excellent. He was able to complete the repair the same day.

When we first moved in, we did a couple of drain issues with American Home Shield. Submitting claims to them was pretty easy. I submitted my claims online and somebody then calls and schedules somebody to come out the next day. The techs they have sent have all been great.

The most recent claim I had with American Home Shield was for some electrical stuff that was identified when we bought the house. Apparently, it had been fixed but then it stopped working again. It was an electrical issue where there was a water feature on the pool that wasn't working initially. It worked during the final walk-through, however, it hasn't worked since. The heat to the pool and hot tub were working, then those stopped, yet the jets and all the water pumps are all working. I phoned American Home Shield and they sent a guy out. First, he said the pump was bad or there was something wrong with the pump capacitor. He said that it's a water feature, so it's not covered by the warranty. He did as much to look at the pump and said that I probably had to replace it.

My refrigerator quit working and I filed a claim with American Home Shield. It was aggravating at first because when they sent my information over to the Sears, for some reason and somewhere between them, Sears didn't get all of my information. So, I missed the first appointment and they couldn't call me. Then I had to wait another month. I lived out of a cooler for 3 months before they could get to me. I was very frustrated but then they came through and got me all fixed up. It was good and I had to learn patience. The ladies I spoke with at American Home Shield were very professional and they kept their cool.

I got an email promotion from American Home Shield to do preventative maintenance and I've been with them for close to a year now. I got the air conditioning system checked. I did that online and it was very simple. The team came out in two weeks. Everything was fine with the AC.

AHS sent Awesome Appliance twice. They just came out for my stovetop and were outstanding. The tech took care of the problem right away and ordered a new part for me. He told me it would take a week but the part was here in four days. It was perfect. The time before I had a problem with my dishwasher, where rats had eaten all the wiring and AT Appliances came out, they could not diagnose anything. I had the dishwasher pulled out. I did everything they told me to do. They still couldn't tell me what was wrong. So I said I don't want them back again and I want Awesome. Awesome told me what was wrong. So Awesome is my number one place.

I called in a claim for my broken garbage disposal and everything worked smoothly with the claims representative. I was given 72 hours to expect the contractor out and it wasn’t an emergency so it didn't have to be done that day. Then, Aladdin’s Plumbing came out and they were perfect. They came on the first part of their window, and were in and out of here in an hour. A new garbage disposal was put in and it works fine. I was very pleased.

The furnace was not working and we had no heat. American Home Shield called me within an hour of my filing the claim and told me that the contractor, Butler M-K Heating & Cooling, would be there two days later. The tech showed up five minutes before the scheduled time. He was very polite and he introduced himself. He was very professional and showed me the paperwork with my name and the contract information on it. He told me what he did to rectify the situation. He said that I needed two things for the furnace to work and one of them was a part that was defective and no longer working. So, he replaced that part which he had in his truck. He got to work, did the job, and fixed the issue within 30 minutes.

It's quicker to file a claim online with AHS than over the phone. I don’t have to wait. Their contractors are good. It seems like they switch every year with a new heating and air company so it's never the same person. Overall, everything's good.

We called American Home Shield for the air conditioning check and service offer but the first company that they called was no longer in business. Within the 24-hour period, nobody had called so I called AHS back. Then, we immediately heard back from the other tech that AHS contracted. He came exactly when he said he would and he was very nice. Everything was taken care of. We’ve always had prompt service from American Home Shield. When we had claims before, the techs that came out have always been good. I’m ever so grateful that when I call, they take care of it. In fact, we had referred older people like ourselves to AHS. We told them that AHS would take care of things for them. They don’t have to lay on the floor and work over their head like they used to.

Our garbage disposal, which is something that we use every day, wasn’t functional. American Home Shield sent out USA Plumbing. Initially, I was given a notice that the company received the request and they’d be reaching out. I was given a timeframe that was within 24 hours. The technician who came was great, friendly, and helpful. The issue was fixed and that allowed us to function normally. The home warranty we have is very valuable because it has allowed us to get things fixed and feel confident that we’re not gonna have any big issues unresolved.

I file my claims online with American Home Shield and the process is easy. With regard to some of the repair requests, though, they’re a little vague. For example, if I have a plumbing issue, it’s hard to elaborate on the issue more because the website has a limited availability of options to pick from. But other than that, the turnaround time is normally quick. Unless it’s on a Saturday, then I don’t tend to hear from somebody until Monday. Recently, we were doing an AC tune-up and the contractors that AHS sent were wonderful. They got right out, got the job done and it was simple.

Submitting a claim through American Home Shield is easy and I do it online. In the past, I've had some very good contractors, but lately, they seem to be not and they seem to be sending out subcontractors. On April 12th, we have put a claim for our disposal to be replaced. The contractor showed up and they said they had to order it. I waited for five days, and then I called the contractor. They said they were waiting for American Home Shield to okay it. I called American Home Shield and I got someone who didn't speak English very well and it was very hard to communicate. They said they would work on it. That was last Thursday and the disposal is still not here. I suggest that AHS improve the contractor fees.

There was a leak coming from the pipe leading to my toilet, and it was dripping and causing a puddle to form around the base of the toilet. When the contractors came out the first time, it stopped leaking and so, I was very frustrated. The guy had to go away without fixing anything. Then the second time, I had to call them back because it started leaking again, and the guy came out. He said that it was a valve inside my plumbing and that he would replace the whole thing for me. I wasn't charged another fee because it was a return within 30 days. So, it was a good experience. I've had other things fixed and typically, the service is good. I renewed and it will be effective in July but the price keeps getting more expensive each year.

I've already had three claims, and all three of them have been 5s so far with American Home Warranty. I use a lot of different web-based and phone-based systems and AHS' was really easy to use. Their computer system's very concise and easy to navigate and their reps were fantastic. I could go through the system and have them call me back in about 20 minutes because if they have a high call volume, they let me know. When I have a question or a concern over the phone, they would ask, "Do you mind holding for just a minute? Let me call so and so." And they would make the phone call immediately which makes me feel the sense of urgency to correct the problem with them.

Submitting the claim was easy when there was a leak with the refrigerator. I did it online and navigating through the website was very simple. I had water leaking causing damage, so I contacted the service provider right away. The technician was excellent. He told us exactly what he did. There was extensive damage to the kitchen floor that we still have to address. But we got the refrigerator fixed and the leak stopped. The service provider, Moose Plumbing, did excellent work. I wanna give them a high praise for the work they did. I was satisfied with my experience.

I had a heating issue as the limit switch was out as well as the blow itself. I submitted a claim with AHS online and their website was super easy to use. It was also self-explanatory, so I had no complaints. They assigned Advanced Refrigeration Heating & AC to my claim and when their tech he came out, he checked my unit and said he'd be back in a couple of hours. Then he came back and fixed it immediately. I had heat within four hours and the tech was great. He was respectful and on time, too. It was one of the best experiences I've had.

For the first time, it wasn’t that difficult to submit a claim with American Home Shield, but I’ve had problems with them in the past in contacting them and getting the right people. Also, their website was all screwed up but it seems to have been fixed. I always submit claims online because I’ve waited 45 minutes and never gotten to speak to a person when I called. Recently, my pool pump stopped working completely so I filed a claim. The contractor, ABNation, contacted me in 24 hours, then they came the next day. I was in Connecticut and my house watcher went to the house which is in Florida. She said that the tech was very nice and the pool pump is now working.

I filed a claim over the phone with American Home Shield for the motor of my garage door that was going bad. Their rep was great. I got an email right after the contractor called me within a few hours. Ken, the guy that they sent was awesome and I would highly recommend him. He was friendly and professional. He explained what was wrong and what he was gonna do. The garage door is something that we use every day and it is working now. The repair has made life easier for us. All in all, my experience with AHS was good and easy. I called up and they gave me the information that I needed. I pay for the service with American Home Shield and they fulfilled their end of our contract.

I needed some Freon and something needed to be done to a heat strip of my air conditioner. I called it in and AHS called me the next day. The contractors of AHS were very nice, very considerate of my time because I was at work and I had to meet them. For the most part, I haven't had any problems with AHS. When I needed them, they did respond and what I've needed to have done was done.

I submitted a claim online for AHS when we had a clog in the shower. The contractor called that day but we weren’t home, so he came out first thing the next morning. That was in 24 hours. He was absolutely wonderful. We’ve had him out several times. We bought a very old house with a lot of issues. Nick’s Plumbing is just really, really wonderful. They're usually very prompt and very nice people. The contractor said it was probably dog hair and that we should buy a thing to cover our shower drain up, which we did.

We had some electrical issues that needed to be fixed and I appreciated the timeliness. We got a call back the next day for scheduling from when we went online to do the claims so I appreciated the process. The contractor AHS sent was an outstanding service provider. He took his time, was very helpful and was also very efficient. He was there less than an hour or so. Everything is working great.

I turned on the dishwasher and it short the breaker. I submitted a claim to American Home Shield over the phone and the rep I talked to was very professional, courteous, and very helpful. Number One R&R Electric was out the day after and the tech did all the checks and showed me how to reset the breakers. There were two GFI switches and he showed how to set both of them so that it works. The electricity at home has been good since the repair, but the dishwasher is still not working. I had the appliance here yesterday but there's not enough to power it. I need to get the electrician back out to find out why there are 120 volts going in, but only 80 volts coming out.

I recently filed a claim for the ceiling fans. We had electrical problems with the ceiling fans and then after that, we had some electrical wiring problems as well. I've had to call back American Home Shield a couple of times because there was some unfinished work, and I wanted to get some information, and there's a huge language barrier every time we call. I understand that they wanna save money and outsource the calls overseas, but it is annoying. The work that was done, the process, and everything that set up the business are awesome, but the customer service and trying to explain something to someone that has no idea what I'm talking about is rather frustrating. American Home Shield could find a call center somewhere in the States.

I liked American Home Shield's website and it was pretty easy to use. And that is why I handle all my stuff with them. I filed a claim online for my heating and cooling system, and then the contractor got ahold of me within an hour. The contractor was very professional and he explained everything that he did. It was a good experience.

The American Home Shield process was too long. The first technician that came in for my washer was very detached, almost dissuasive. He didn't wanna be here. My washer is old and I like it and all I needed to do was push and hold the button. I was trying to duplicate my washer because it stops and he didn't wanna wait for the cycle which only takes six minutes long. He said that there was nothing wrong with the washer. AHS sent a second guy who was patient and he saw that the issue was with the timer and he fixed it. The repair took a while though because of the gap with the first and second guy. I've been with AHS for around 10 years and spent about $5,000 of protection, so I got annoyed when the first guy said that there was nothing wrong with the washer. Also, AHS usually contracts with the company Active Appliances and they never call right away. I always really had to hound them.

When I requested for service from American Home Shield, I used online and I got replies back of who the contractor was going to be the very next day. They gave me the phone number and name of the company, which I called. I was afraid that I would miss his call because they have my home phone number. The contractor came out the following day. The central AC was not cool and whatever he did, it works beautifully. He was very personable and I was very impressed by his knowledge and explanation. He replaced the filter for the units. So, I'm very happy and I would have him again.

My pool pump stopped and whenever the guy that services my pool came by, he said, “Your pump is not working.” His company, Cowtown Pools, did my cleaning and they’ve serviced my pool for a number of years. They always do me a good job. That’s why I requested them. They know me and they know my equipment. We had a technician come out and confirmed that it was a pool pump, and so he replaced it, and they were all paid the service fee. My experience with them went well. They repaired the pool pump and did it within a convenient time without any problems and difficulty. They did a good job and everything is working fine. This past week, I had to have two flush valves replaced and the plumbers were F6 out of Alvarado, and they did me a really good job.

There was an issue with our air conditioning unit and American Home Shield used the company Element Air. Element Air was very good and they’re about the only ones on the air conditioning side I’d like to come in to the house compared to the other vendors that AHS has on their list. Element Air was very timely and they got the issue corrected. However, in general, we’ve had some issues with the contractors that AHS has used in other instances in the Florida area especially in plumbing. The plumbers that they have on their list are inadequate at best. I’ve got a couple that I won't even have in the house anymore. They’re not worth the time. I keep telling AHS to pay a little more and get a better vendor to come out and represent them rather than getting the cheapest bidders but it seems to fall on deaf ears. It doesn’t seem to be getting pushed up to the next level.

When I went up into the attic, there was Freon oil all over the place. So, I filed a claim online with AHS. It was a simple and pretty straightforward process. They assigned Affordable Heat and Air to my claim and they came within a day and a half which was quick. They found nothing wrong with my AC and when I asked where did all the oil come from, the tech said that he had no idea. He had his little Freon sniffer thing and turned it on, but there was not a leak anywhere. He also checked everywhere and the only thing he found was that there was a different kind of solder. So, I had somebody come out and check the AC one day because I do a spring and fall tune-up type of deal. But the guy said that my Freon was in perfect level and that everything was good.

The AC was not cooling and the air flow was not what it should be. I called AHS and the rep scheduled someone to come out. The contractor contacted me and came out and fixed the problem. He seemed very professional and showed up when he said he was going to. He diagnosed what the problem was and resolved it. He also gave me an estimate of what I would possibly have to pay for Freon, which AHS didn’t cover a whole lot. But I paid him a couple of hundred dollars for Freon. The AC has been performing fine at this point. I’ve had other claims with AHS and sometimes there have been some issues with me being able to get ahold of people, transferring me a lot and not getting a call back when I was told they would call me back within 20 minutes. Some of those things have been a little bit frustrating. But overall, AHS been able to resolve my issues after a while.

We're keeping up-to-date with our yearly ac check-up. AHS sent someone out and he did a wonderful job, so the air condition is all great and all good. He put booties on his feet. I said, "Oh, you don't need to do that." And he goes, "No. It's better to keep a clean house for you guys than just to clean up afterwards." I appreciate that. He was very personable. He told us a better way of doing a couple of the things where we thought we were doing right by the maintenance part of making sure that things were running smoothly, when you put the vinegar to clean it out kind of thing.

American Home Shield sent Rhino Plumber after I filed a claim online for my dish disposal that was not working. Filing the claim was a very easy process but the contractor took a week to come out as they had lack of availability. When the contractor came, he was great and I was impressed with his willingness to be creative to resolve the situation. And since the repair, the dish disposal has been great.

Our air conditioner wasn't working. It didn't come on. I filed a claim for it with American Home Shield, and their online process was easy. The contractor wanted to come the next day, but I wasn't available, so they came the following day instead. The quality of work that he performed was the best. He was honest and he just fixed the unit and went on his way.

Our dishwasher was leaking. Submitting a claim for it was easy. American Home Shield had a someone come out. The repair person was very experienced. It’s not leaking anymore and we’re happy. I would recommend them.

We got the house re-keyed and we submitted a claim online with AHS to have it done. Their online process was very easy to do and they sent out Holders Inc. pretty quickly. My wife was there when the techs came out and she said that they were extremely professional and very nice people. They called before they came and were very courteous while they were there. Also, it just took them a couple of hours to complete the work.

My mom had American Home Shield when she lived in St. Louis, and I knew about them. I had always thought about getting it then, but it was like a fleeting moment. Finally, I said I was just gonna do it, and I'm glad I did, because now I have peace of mind. My mom used AHS a lot with some of her appliances, and the experience with them was always professional and quick, and it was great.

A valve on the hot water recycling system burst in the garage and was spraying water everywhere. I had to figure out how to turn that system off. We then called American Home Shield to arrange to have a plumber come out. At that juncture, we needed somebody out here rapidly as we could get him, so online didn’t seem like a reasonable option. We felt that we needed to make arrangements on the phone and get it handled as promptly as we could.

One of our AC units wasn’t cooling to what it was supposed to be cooling to. I went to the American Home Shield site, clicked the button and made the appointment. Navigating the site was pretty good. I went to see what I needed to do to submit the claim, it popped up in the front page and said for some spring tune-up special, I could get my AC serviced for 75 bucks. When the contractor called, she said her first opening was on a Monday but that didn't work for me 'cause I was out of town. She came on my first day back in town which was a Tuesday or a Wednesday.

I had moved into this place and it got some age on it. I wanted to make sure that we're covered. The seller got me American Home Shield and our experience so far is very great. Everything has been timely as well. I submitted a claim when my garbage disposal unit wasn't turning on and it was easy. I did it all online and navigating their website was fairly simple. Then they ended up having somebody contact me the next day and we were able to figure out when they’ll be able to come by. The contractor that was sent out was very, very great. He explained what was the issue, as well as suggestions for moving forward on how to rectify the situation. Now, I'm having no issues with the garbage disposal unit at all.

American Home Shield was offering $75 to clean my air-conditioner to make sure that it was ready for the season. They told me to make sure that the air conditioner was running because if it wasn't, then I may need a repair versus just having it cleaned and it was gonna be two different services. I went home and I turned on my AC but it was not running. So, I cancelled the claim for the cleaning and then put in another one for repair because it really was a repair.

I had the air conditioning unit scheduled for a seasonal tune-up but the guy that American Home Shield sent was late. They gave me a window between 9:00 in the morning and 1:00 in the afternoon but at the quarter after 1:00, I had to call them to see where they were. They told me that they were just about to call me, that their guy was running late. He showed up at 2:45, spent a minute here, looked at the fan. He turned it on and the fan wasn’t running. He told me that I would have to call somebody else. I asked him if he could just turn it into a repair request. So, he called his office and then he told me that he couldn’t do it and that I indeed would have to make another claim. He left and then his office called to tell me that they would take care of the repair. I told them that I’m not gonna let them touch anything in the house. They were extremely unprofessional.

Our AC was putting out heat instead of cold recently. I requested for service from American Home Shield online and I found it easier to do than sitting on the phone for an hour. The contractor calls within 24 hours and then an appointment is given. But it usually happens before that because I get to them right away. The tech who came out has been here before and he couldn't figure out why we were having the trouble because he had checked both systems on the roof previously. He fixed whatever needed to be fixed and we got our AC again. It's been working very well since and things got easier since. I'm pretty satisfied.

When I had a claim with American Home Shield for my garbage disposal, I was told that somebody would be out the next day. Then the service was way better than I expected. The guy from ASAP Plumbing was in and out in five minutes. He also showed me what I could do next time to fix it myself, before I would even have to call anyone and spend the $75. Everything’s working normal since the repair and nothing has been broken down anymore. I normally submit claims with AHS online and their website is user-friendly. I’ve had a few claims already and everything has been really smooth and easy. I’ve never had any problems and I've never had to stress about having to call the home warranty.

Having a warranty is very valuable. It's for peace of mind. When my microwave was making a lot of noise, I submitted a claims for it online and navigating through the American Home Shield website was good. I was to expect the contractor out in a week or two. When they came, they were very good. They figured out that our microwave needed a new motor. They had to order a part, and the wrong part came in. Then they had to reorder another part. They called me, but I don’t have their phone number anymore. I haven’t had a chance to call and I still haven’t had the microwave installed. Having a warranty is very valuable. It's for peace of mind. I had 2 things repaired through 2 claims recently and both of them were very good.

American Home Shield's reps were friendly, and it was easy to submit the claim for my dryer. It was a great experience, and I would highly recommend that contractor that they used. The contractor showed exactly where they were and their time of arrival. They sent messages and a map on where the technician was. The guy was very friendly, polite and very professional, and he was able to answer all of my questions. The fix was quick, and since then, the dryer has been good.

I had a very good experience submitting a claim to American Home Shield for my microwave. My interaction with the contractor was very good and very professional. He knew what he was doing, analyzed the problem, fixed it and left. Since then, the microwave has been working.

There was a routine summer AC check being offered and I signed up for that online. I like the website and it was easy to navigate. Then I was given a schedule to expect the contractor. If it wasn't the next, it was within a few days. American Home Shield was very prompt and I was very satisfied. I would tell my neighbors to get a home warranty.

I had an effortless experience with American Home Shield. I made a claim for my air conditioner and the process was simple. We had a response back within minutes. A visit was scheduled pretty quickly considering it was 18 in Texas and Oklahoma. The technician who came was was polite, informative and knowledgeable.

I had two bedrooms where the electrical outlets didn’t work and the breaker wasn't the problem. I submitted a claim to American Home Shield and my experience was good. My dad was here when the contractor came and he said he was extremely nice. I had two lamps in there and one of the lamps has a short in it which was causing the issue. The contractor stayed and waited to make sure that that was the problem. He was very patient and he did a very thorough job. We’re very pleased. Other than that, it would be helpful to AHS to follow up with an email or even a text. I get so many telemarketing calls that I don’t always answer my phone.

The AC stopped getting cool. I could still hear that it was on, but it was not cooling. I told my husband and I went outside because that is where the unit is at and I noticed that the fan wasn't going. Even though it was on in the house, the fan wasn't going outside, so my husband called American Home Shield to have somebody come out. My husband had called Moore Air LLC when he hung up with AHS and he left a voicemail. I followed up with the tech again the next day and he answered and was able to come out within the next couple of hours. They fixed the AC really quickly. They were really awesome and very nice. They showed up within the timeframe that they told me that they were, which was nice. It is summer here in Arizona, so I wasn't expecting them to be able to come out so quickly, but he said, "Does this time work for you?" He gave me a timeframe and he was out within the timeframe.

The AC was not cooling. I filed a claim to American Home Shield on the phone. I initially did it online but I decided to go and call because it was a little bit more convenient and I could find out if someone could come out immediately. But it was a Friday afternoon so we had to wait until Monday before we could get any service. Airmax, Inc's tech called early Monday morning. We had to accommodate their schedules and they came out. After the repair, the AC has been working just fine. It was a very good service.

I contacted American Home Shield for a stove repair because sometimes it wouldn't light. Their reps are not particularly helpful, nor unhelpful but I'm sure they think they're running their call center the best they can. The contractor they sent was very professional, very friendly and was neat. He put the down the mat, cleaned up when he was done, explained to me what he was doing and it couldn't have been better. The stove was fixed.

When my furnace wasn't heating up my house properly, AHS sent a technician out and diagnosed the problem and then ordered a part. Then the second time they came out, it was a different guy, which I find weird. It would be better to send the same guy that diagnosed the problem, rather than a different guy. But both of them were very professional and very good at what they did. They got the problem fixed either way. And the furnace works pretty good now. They also told me what to do and what not to do to keep it running efficiently. I've been with American Home Shield for about a year now and I usually file a claim online. Their website was really easy to navigate. And I would recommend them.

My AC wasn't cooling the house, and we didn't know at the time what was going on. The rep from Happy Bear came out. There was a conductor issue, and he replaced one small part. He was great, and he was in and out there in 20 minutes. He knew exactly what was going on. In submitting a claim for that issue to American Home Shield, I did it online and it was very easy. The contractor came out within 24 hours. I had complete understanding when he left, and he did a great job. Since the repair, the AC has been great.

I had an air conditioner claim with American Home Shield and a company came for a pre-service. I had two units and I paid the $75 deductible each. Then, they missed a transducer that went out three days later. I had to pay another $100 service fee and American Home Shield sent out another company who wasn't here one minute and found the issue and fixed it. They took the cover off and it was burnt out in the very front. It was something that should have been seen in the pre-service. It could have been prevented and I could have saved $100 fee. But as far as American Home Shield, they did great. The online service is really easy. The customer service that you call, though, really can't help you much other than saying that they're gonna have somebody call. But other than that, I have not had any issues with coverage. I had dealt with other home services and this one has been the best one and the most professional to deal with.

There was water all over the garage. This was the first time I've had to do a claim with AHS and I talked to my daughter about it because she has them, too. She told me to go ahead and give them a call. And when I did, the process was really simple. I told them what was going on and they set things up. Then the local guy from Central Valley Plumbing & Maintenance called me up and he was out here that night. He fixed it up on the next Monday and ended up replacing the water heater. He was friendly and he did his job. He was also easy-going and a great guy to work with. I'd recommend him and AHS.

American Home Shield sent me an email prior to Spring and have my AC tuned up to make sure it is working before Summer came around. Foxcroft HVAC & Refrigeration came out and my AC has been good as it could have been after the service. When I filed a claim for a sump pump issue in the past, it was resolved very quickly and efficiently. And I was very happy with it.

The AC was not going as cool as it needed to and we filed a claim with American Home Shield, which went well. The contractor came two days later and checked the AC. He said it was the evaporator coil and he would write up the report to give to AHS. I got a call on Thursday telling me that the portion that AHS would not cover would be $620. Southern Comfort told me that I had to pay the $620 and then, the contractor would order the parts and be able to proceed with fixing the AC. I didn’t hear anything on Friday and I called to ask if everything was ordered. They said they were still waiting to hear back from American Home Shield. I called back Southern Comfort and they got the denial of the evaporator coil from AHS but they told AHS that there was no reason to be changing the whole unit and they advised against it.

American Home Shield was able to get somebody to come out and fix our hot water heater when it stopped working. The online claims process was pretty easy. After the repair, the hot water heater stopped working at some point but they sent someone back out for free who got the problem corrected. It was fixed completely and it hasn't been a problem since then. I've been pretty satisfied with American Home Shield.

We've had American Home Shield going on 2 years now and I recommend them to my friends. I call them over the phone to submit claims and they're good. I also haven’t had any issues with any of the contractors. We had a GFI that went out, and they sent City First Electric out to replace it.

I have been with American Home Shield for about a year. The real estate company recommended them. I decided to acquire a warranty because our house is a little older now. I don't want to be stuck with a big problem. If I had a big problem, AHS could refer me to somebody that could do the job. I had to call them one time and submit a claim because I needed a roof repair and it was leaking through. I needed somebody to come out and check it out.

The warranty with American Home Shield was acquired for us when we bought the house and we've been protected for four months now. The most recent claim that I submitted with American Home Shield was for the AC that wasn't working. Submitting the claim was easy and they called quickly and were great about fixing it. They gave me a couple of hours window as to when to expect the contractors out and they were right on time. The contractor was very thorough with the whole situation. He fixed what he needed to and made some suggestions that would be helpful to keep things from happening again. He replaced the fuse and fixed a wire that had shorted. He was very good.

Whenever I call AHS for a claim, the reps call and tell me when the contractor is coming. They come out within two days but I had a time when I wanted them to wait until the following week. They did their part and they were able to work with me for the schedule. The technicians that I dealt with were really nice. However, I had another company wherein they included the air filter, Freon and everything they did but I had to pay extra for the Freon. It should have been included in what they said and I thought the warranty covered everything. Despite that, my experience with AHS was fine. Most recently, I had to have my air conditioner checked up before the season so I went online to file the claim to American Home Shield. It was an easy process. AMP Mechanical did fine and everything has been working well since then.

My dishwasher wasn’t working so I went online and submitted a claim to American Home Shield. The online process was easy enough. They sent out a tech and he was really courteous and quick. The fix was way too easy to warrant a $100, but it is what it is.

I made my claim with American Home Shield as soon as I found out that there was a leaking connection to my refrigerator. I just moved down into the condo that I found the leak. Since it was my first experience submitting a claim with AHS, my real estate agent did it for me. She was kind enough to follow-up and take care of it. The plumber had to cut the plasterboard in order to get to where it needed to be repaired. And I’ve since contacted AHS because the plasterboard needs to be replaced. The interaction I had with the plumber went very well. He was very efficient and professional. It took him less than an hour, and the job was done.

I submitted a claim with American Home Shield when the pan in the bottom of the dishwasher was filling back up with water after the cycle had finished. I filed the claim online, and then I saw that it was gonna be Joe's Appliances that was gonna be coming. In the past, Joe had done something else for me with a washer. But he told me I live too far away and he wouldn't come. So I called AHS and told them that. AHS then got back with him and they sent him anyway and got him here. We were gonna be out of town that week. And so, we scheduled him last Monday. He showed up the afternoon of Monday. He was very good. He already told us what he thought was wrong with the dishwasher just over the phone, and already had the part needed. He put the part on, and then was out and gone. He fixed the dishwasher and it worked perfectly. It takes a lot of coordination to get things to work the right way. Overall, it was a very good experience with AHS.

My most recent claim with AHS was a nightmare. My heat wasn't working and I called AHS and they gave me a name of a company that they would put me in touch with and vice-versa. I would always wanna check out who I'm letting in my home. I am a widow, alone so I'm not just letting a stranger in. When I checked out this company, they did not have good reviews. I called American Home Shield back and asked them for another company name. They gave me another company name whose reviews were worse than the first. Then they sent the third one out, who only had a couple reviews but at least they were favorable. So, I gave them a try. American Comfort Builder's sent out a gentleman to check things out.

I had a corroded pipe in my kitchen and the hot water tank was leaking. American Home Shield's claim process was super easy, very streamlined and efficient. I called, I spoke with somebody, I gave the number and they entered it. I made my payment over the phone real quick and then they had the plumber contact me. I was given a time frame and they kept it. The contractor that was sent out was very professional and very friendly. He worked quickly but got everything done. He was very thorough and very helpful. It was a non-stressful experience. The work was done quickly and professionally. So far, everything is perfect. I don’t have flooding in my basement or kitchen anymore. I've been with American Home Shield for about 10 months now and I’m thankful that I have it.

I'm so in love with American Home Shield. They made things so easy. We just bought a new home and had it re-keyed. At first, I didn't know AHS does that, but when I received the email with an offer, I thought, "Yes. Perfect." Submitting the claim was very easy. I did it online, then, they called and set the appointment up. Michael came out. He was absolutely amazing, very helpful and went out of his way for us. He's like family now. We had four keys for different locks to the house. Besides what AHS offered, I had him do the others at our expense. He re-keyed the entire house with one key, which is very convenient for my 88-year-old mother.

Just last night, I submitted a claim with American Home Shield for the refrigerator and dishwasher. The ice maker was broken, the refrigerator was leaking water, and then the dishwasher is not working properly. Submitting the claim online was easy. Using their website was very simple. Everybody that American Home Shield sent out has been awesome. The AHS contractors will be in touch with me in 24 hours, and then usually, I coordinate with them, and they usually come out within a day or two, depending on the severity of the issue. I've never really had any problems.

We've been with American Home Shield for almost a year now, and I typically submit claims over the phone. I feel that is easier to do. But now that I have everything set up online, I might do it that way in the future. The contractors that we've come into contact with were great. Everybody was good, professional and quick. The appliances have been perfect since the repairs. We had a water softener that was not functioning correctly, and it was very easy to submit the claim. I just called and after the request, within 48 hours, Plumbing & Heating of Willmar called me. Then they came over and fixed the issue.

Generally, American Home Shield has been responsive. After filing the claim, the technician came out in about two days. He has been great and very helpful. But the microwave was so old that they had to get a replacement. I was on the phone for five hours. I had to call the manufacturer, get information and see if it was fixed. Then, they sent out the installer but he wasn't able to install it 'cause it was not the right microwave and it didn't have the right filler kit over the stove.

I had an issue with the faucet that controls the hot water. Even when I turned it off, the water will still run. So I called the number for Home Shield and told them what was going on. It didn’t take any time to get a hold of somebody and the person was real nice. Within a few minutes, she had scheduled an appointment and also emailed me confirming the appointment. The contractor who came out was a real nice young fella and he knew his job because it didn't take him over 30 minutes. He came in and checked the situation up then he went back to the truck, getting this and that, came back in and fixed it. I appreciated the efficiency, the speed and the courtesy that American Home Shield showed me when I called. I didn’t get the runaround and they responded right away to my request.

I filed an electrical claim online and American Home Shield sent a contractor who was good, quick, and in and out. That was a good experience.

The contractors who came for the sewer pipe claim were very thorough and professional and willing to help in any way they could, as far as the information went or things I could do to help and do things in the future. It was also easy submitting the claim which I did online. I received a notification after and then I called. They told me who the plumber was, and then I called the contractor directly.

I've been fairly happy with American Home Shield. I filed a claim online for our dishwasher that was leaking. The process was easy, and the techs came out the following Saturday. I was very pleased with their professionalism and the way they worked, and I have not noticed any problems with the dishwasher.

American Home Shield is worth having. Call them and they'll come around and help you with your problem. My personal experience went really well and I will recommend them. It was very professional. I had a technician from ATR Heating & Cooling come out and service my AC unit. The water had been backing up in the PC line and he unclogged that. Filing that claim went really smoothly too. I called it in to American Home Shield and they were very professional. They came back and forth on what they should do. Then my claim was estimated. On top of that, the technician was also very polite and professional. He came out and took care of the issue within the timeframe, and the AC unit is working properly now.

My dryer wasn’t drying and I called it in with American Home Shield. Their rep was very nice, professional and quick. Everything went really well. The techs pulled the dryer vent outside through my garage to see if the dryer was the issue or if it was the actual vent. As of right now, we know that the vent was compacted, so we’re cleaning the vent out and then resolving that issue before we reinstall the dryer. I am very thrilled that I have AHS as my home warranty company and would recommend them to anybody. They were very quick and on top of my issue and their guys were able to resolve our problem right away.

Something was going on where the furnace wouldn’t kick on half the time. I submitted a claim to American Home Shield online and the process was easy. I turned my claim in on a Friday and the contractor came out the following Monday. It was quick. Their contractor said my filter was bad. Apparently, they didn’t carry the filters of the furnace that I have. Nevertheless, the contractor explained how to replace it and then left. So, I had to go buy a new filter and put it myself. So far, I haven’t turned it back on. I’m assuming that it’s gonna work fine.

We had issues with our washing machine, after doing a load, it wouldn’t turn on when you try to do another load. I filed a claim for it online. American Home Shield sent somebody from Sears and they gave us a huge runaround. Hey couldn’t get the part, then they could and it just went on and on. Then they finally sent Caldwell TV & Appliance to help me with this and had it fixed within 2 weeks, but everything took 3 months. Despite that, I’m happy with my AHS experience.

We had a problem with our water heater. The tech that American Home Shield contacted came and had to order some parts, came back and fixed it. There was a leak and he made sure to fix that. And then we had another little problem with it, but he came back to fix that. It wasn't any fault of his. It had to do with the seal of the water heater. He was prompt in getting here and getting our water heater fixed for us, considering we had a house full of company coming. We have a couple of friends in the neighborhood that have been using AHS. Yesterday, one of them had a problem with their dishwasher but they were leaving the home. The tech was there first thing in the morning that they asked him if he could come before their flight, and he got it fixed. They were quite happy.

Both of our outside faucet inserts were bad and they needed to be replaced. I called American Home Shield and submitted a claim. My experience was good. On Time Plumbing was able to come out and help me the next day. My wife loved the tech. He was a fantastic young man who explained everything. He got the faucet insert fixed, and went above and beyond. He also double checked everything. It took him a couple of hours to fix the faucets and then he was gone.

I had a problem with my air conditioning unit and I submitted a claim for it over the phone. American Home Shield sent someone and the contractor did fine. He got everything fixed for me.

I have a Frigidaire combined range and oven, and the burners went out. It’s a gas unit, so two of the burners on the top weren’t working and then the oven wasn’t lighting either. I’ve never had a hard time with American Home Shield so having it fixed was pretty smooth. It took a day to schedule, and then the contractor came the next day. The only issue I ran into was it took multiple iterations to get it done ‘because they have to evaluate and order parts. If that was not the right part, they gotta order another part and come back. It took them three tries to get it completely fixed. But everything’s been working great after the repair.

I love the new online thing for appointment of American Home Shield and it made it easy for me to submit a claim to them. My recent one was to put Freon in my AC. The repairman who came was outstanding. He gave me more information than I needed to know and he made me confident that my system is gonna continue working for some years. It was the repairman’s second time to come out and he was always very friendly and down-to-earth. Since the repair, the AC is performing perfectly and my house feels great. American Home Shield always gets me back running every time I call and even in the past.

My most recent claim with American Home Shield went excellent. The heater went out on a Saturday. We noticed that it was cold and the thermostat wasn’t working, so we called American Home Shield. When I first called about it, a guy came out and he came out on Monday. I called and told him I was running a little behind and he stayed and waited for me, which was really good.

There are two springs on my garage door and when the second one was broken, the garage door wouldn’t work. I submitted a claim online with AHS and it was very easy. I had two companies that I requested a quote from then as soon as I closed the app, one of them called me. So, that was quick. The contractor was Epic Mechanical and when I talked to him, he gave me a two-hour time window the next day, which was good with me.

I had no heat coming out from the dryer and when I submitted a claim for it with American Home Shield, they sent John Broussard Appliances out. Submitting the claim online was very easy and quick. Everything was right there in front of your face. You can see where you needed to go, and it was very simple. They gave a 24-hour time frame on when the contractor would contact me and that contractor contacted me within a few hours.

We needed to have an electrician troubleshoot two outlets that, for some reason, were not working. It was not something that a consumer could do and I filed the claim with American Home Shield. I did it over the phone and it was much simpler than I ever imagined. Often, when you call, voice prompts don’t understand what you're saying and it gets you repeating yourself. But these voice prompts worked so well. They understood exactly and it was very smooth. American Home Shield promised a response from the contractor within 24 hours and that did happen within the timeframe. Then GJC came out within a couple of days. It was very timely and the contractor was excellent.

My most recent claim was our garbage disposal. It wasn't working and was leaking. I submitted a claim on the internet to American Home Shield, and it was quick and easy. The contractor who came was good. He assessed the problem, and he thought it was one issue. He tried that issue, but it was still working and then ended up replacing the garbage disposal. It was nice that he had the equipment on his truck, and didn't have to go back setting up another time to replace. Since the repair, the unit has been working good. It's my second time requesting service, and they were both with the same plumbing company -- I would use them outside of the warranty if I had to.

Since January, my husband and I have been inconvenienced by AHS' contractor Jerry and Michael's. We've had issues with our two refrigerators. My husband was told not to leave work early because their guy said he was gonna be here. But he never showed up on each one. My husband couldn't do it anymore. My husband was told not to leave early anymore from work anymore. The technician showed up two hours late and my husband could've stayed at work. We tried to get a hold of him but he didn't get on his cell.

I appreciate American Home Shield. Although I have not used it that much and I was not sure if they covered the service call for the air conditioner, I knew I was gonna get a yearly service. So, I went online to file a claim and everything was good. I had an easy experience navigating through their website. Cabot Mechanical came out and they were great and were easy to work with. I have enjoyed it. They cleaned the AC out really well and it seems to be blowing better now. Everything has been good since the repair.

My most recent claim was to fix a part in our microwave, and submitting it online at American Home Shield was fairly easy and seamless. The contractor from GE Appliances gave me a window and a certain day, and that was sufficient. He was delightful. There was a part that simply had to be replaced for the microwave to continue working, and it has improved operations tremendously.

AHS' online process for claim submission was very easy and it took less than 24 hours for them to get a contractor out for my heater. The contractor who came was fantastic. He let me know exactly what was going on and was very quick. Since then, it has been working great.

The faucet connected to my house got broken so we called American Home Shield to file the claim on a Saturday. A contractor came out Sunday afternoon and when I got home, it was fixed. The faucet has been working well ever since. AHS customer service was fine and my issue with the faucet was taken care of but when I had an issue with my refrigerator before, it took them two months to do something with it. The contractor kept on coming out here to fix it and they did not do their jobs. AHS was not communicating well with the company.

All the outlets in the garage and outside of the house stopped working and we submitted the claim online to American Home Shield. It was really easy. An electrician from Russell Electric & Appliance was sent out and my husband interacted with him. My husband said the guy was very polite and professional, although he didn’t really have to do much. There was a breaker box that we didn’t know existed, so that was why we couldn't lift it ourselves. The job was very easy but still, the tech was very nice.

Our electric clothes dryer wasn't drying our clothes, and we called American Home Shield to submit a claim for it. The rep was straightforward and everything was very good. We wrote the times and the available stop, so everything went smoothly. 1st Choice came out and had to put in a part into the dryer. The new part that they put in was a heating element, and it got so hot that it burned up another part. They had to be called out again to fix that. But they got the job all done, and it was in a timely manner.

There was a loud noise whenever the heater would be turned on in our furnace. We submitted a claim for it online. We originally were signed up with a different group, who I was extremely disappointed with. They cancelled on us twice. I put in the claim on a Tuesday and it took them two days to even schedule a time. Then, they cancelled on us, rescheduled, like they would just come on Friday, then rescheduled for Monday due to “weather”. But then, on Monday, after I stayed home for two days to make sure that they showed up from work, they cancelled, failed to let me know that they had cancelled, and then, I had to get a second person out there. So, I was very unhappy there. Summer Breeze who came next was great. They responded right away. They called to confirm the appointment and I have no complaints with them whatsoever.

My experience with American Home Shield has been good. Every time I’ve had a service call, technicians have come and done what I’ve asked them to do without issues.

I had a service request for AHS for the refrigerator and I submitted it online. It was easy and the contractor got here really quick. They were very professional and knew right away what was wrong. I have several properties that I have had with American Home Shield, but I’ve canceled due to lots of problems, usually with the plumbing company that they have.

I had a drain that wouldn’t clear if we flushed and there were a couple of slow drains as well. I called American Home Shield initially but then I filed the claim online and it went very smoothly. When I made the initial appointment, I had told the contractor that I had the faucet in the master bathroom tub that I needed to have replaced. I explained the situation that I was renovating my master shower. And when I got around to the point of replacing the faucet, it was above my paygrade. I didn’t know how to slit copper and the wall was open so everything was exposed. When the young man got there, he said it was gonna be $500 to replace that faucet. Needless to say, I declined. Since the repair, the toilet is still the same as it was. If there’s no solid in it, it flushes fine. But if there are, even just tissue, it almost overflows every time. Fortunately, I got two bathrooms. Other than that, I've had great service from American Home Shield.

The air conditioner wasn't working right so I called American Home Shield about it and they sent out Josh. He was very good. He explained everything he was doing and what was going on with the system. He was very professional and great too. He had to run outside a few times to look at the unit. The air conditioner is running now and it is definitely cold. It just wasn’t turned on properly before.

The AC worked but I couldn’t get any air into the house. There was a sheet blocking it because it’s winterized and I didn’t know that. The company came out and removed it. But then, I called again because I needed them to come back out because the AC wasn’t really cooling the house as well as it should’ve been. Throughout the day, it would get hot and the AC wasn’t really working to its fullest. AHS re-dispatched the company back out. The company called me, talked about coming back out, but they never did. So after that first time, I asked AHS if they could do a different company and they said that the company was the one they use and only one out here that do that. I felt like the company was not very good and the second time they didn’t even come back out. AHS did great and were professional, it’s just the company out here kinda sucks. I’ve done work on the AC and it’s working better now. I don’t need anyone to come out now.

My garbage disposal stopped working. I phoned American Home Shield to file a claim and they sent somebody out. The guy came, broke the unit loose, and fixed the issue. Since then, the disposal has been working perfectly fine.

American Home Shield's customer service has been really good. The communication has been really good as well and the portal that they have is really helpful. I submit my claims online and the website is very easy to navigate through. Then they usually send me a text pretty fast. American Home Shield's contractors are very professional but their flexibility is not the best. If I submit the claim in the morning, I usually get a response from the contractor during the afternoon. But that is just for the consultation of setting the schedule time. I pay about $75 per call but if the claim needs urgent attention, I'd be willing to pay an additional 25 bucks to expedite it.

We just moved in, so we didn’t know if the AC works. I called and scheduled with AHS to have somebody look at it for a tune up and then Dawson contacted me to get it set up. The rep from Dawson Services was on time and professional. He did great and didn't take very long. So far, everything looks good now.

My garage door wasn't closing all the way. I was tired of messing with it so I wanted a professional come in and fix it. American Home Shield had a very reasonable time sending somebody out. It was like a day or two which for me was fast enough. My wife was at the house when the contractor Flash Garage Door Service came out. She said the technician was very friendly and was on there for 20 minutes. He fixed the garage door and my wife was happy with it. It's still working good. As far as fixing household items and appliances, American Home Shield seems to be adequate in everything they're offering. I'm getting the service that I thought I would be getting.

We saw some dampness in our wall and was trying to determine whether or not there was a leak and if so, where. It was easy to submit a claim to AHS. I just flipped on the site, told them what I needed, waited for them to bill me and then had Everest contact me. This is our fifth year with AHS, so I'm pretty comfortable with their website. They usually have a standard window when to expect a contractor, like within 24 hours. The young guy Everest sent was very thorough, very professional and easy to deal with. He checked for the leak. We couldn't determine where the leak was, but we'll have to wait and see. But overall, everything was good. AHS was pretty easy to deal with. The warranty is certainly not inexpensive but it has value for the services they provide. The warranty worked for us. So take a look at AHS and see if you can justify the expense, and if so, go for it.

My washing machine was leaking. I called American Home Shield and told them what had happened. They told me when to expect a contractor and it was pretty fast. The next thing I know, people were calling me to come and check it out. The tech who came looked at my machine and said it was old. He lifted the machine up, tilted it back, looked at everything and I showed him where the water would be coming out. He made the assessment from that and said that the transmission was gone. The contractor and AHS also said that it wasn't worth it to be fixed and that I could get a new one. They sent me some that I could look at but then I wanted to upgrade because I wanted the new kind that didn't have the little thing in the middle. I went on and purchased the machine that I wanted and then they reimbursed me by check with $530 and some change. Overall, I was very satisfied. Having this warranty is very good. It's perfect.

Our garbage disposal was leaking and I called American Home Shield. It took a day or two to get someone scheduled to service it. The tech called and we discussed how to fix it and what the options were. It all went well.

I needed to have my refrigerator repaired. I filed a claim with AHS and within 24 hours, they got someone scheduled to come out. The first tech was a gentleman and he didn’t even wanna work with me. So, I called Home Shield and they sent me over another tech in a couple of days. The other tech that came in was from Appliance 911 and he was professional and courteous. Unfortunately, he couldn't work on a GE equipment software. So, he did whatever he could then Home Shield sent me a GE tech to update the software. Apparently, I had a software that GE didn’t give to a third vendor and they had to be the ones that installed it in their appliances. After three weeks, everything was well.

We had two issues. One was the toilet in the downstairs area of the house that was leaking, and there was a small leak under the kitchen sink. And when the contractor came out, he looked at the toilet, and assessed it and found that, apparently, whoever owned it before us had put tile down there, but they didn't do anything to raise where the seal was. So the seal was never actually touching the toilet, so that was the leak there. And he fixed that, and it's been fine.

Our AC was not blowing cold air. My husband submitted the claim to American Home Shield over the internet, and it was easy. The contractor that was sent was very professional, and he did a very good job. He changed some parts that were not working, and now the AC is working.

I have used American Home Shield once when my soap dispenser in the dishwasher was not working properly. I made a phone call and a guy came out a couple of days later. He took care of it and the repair was done. He was really nice and was out within half an hour. I had a great experience with American Home Shield. Everything was good and I couldn't ask for anything better.

The pipe was clogged up in the drain in the kitchen so I submitted a claim to American Home Shield over the phone. It was easy getting the claim started and First American Plumbing came out. They were great and everything has been great since the repair.

Recently I had a claim on my microwave. AHS had A-1 Appliance to fix it and they did a very good job. However, I’m not renewing my account with American Home Shield. They were a little annoying about my renewal. They were pushy and were pestering me, and I didn’t like that. Furthermore, at $1,500, it wasn’t worth it to renew. The reduced coverage wasn’t worth paying for me because I live in a condo. It doesn’t have a washer-dryer and only has air conditioning. The main costs are not that expensive, so I decided it wasn’t worth paying $500 a year for nothing.

We had a circuit board fry in our AC and so it wasn’t cooling. My wife submitted a claim to American Home Shield and the process was easy. The contractor was just there for about an hour and the quality of his work was good. The AC works now. We’ve submitted claims before and we’ve had great success with it. Of the five years that we've had AHS, the repair was usually done within a day or two. Their contractors were prompt about calling us to let us know what time they’d be out and they'd let us know what was going on. Our experience with AHS has been great so far.

Bear Plumbing was a fraud and didn’t wanna do anything. Triple S came on and changed the part, no questions asked. They said it was mishandled and there was a pinhole in the arm of the faucet. Wet Feet Pool was there three times and they never resolved the pool problem until Pure Pool came in. They were very good. They said it was electrical and was the pump that needed to be fixed, and they did it.

(A representative from American HomeShield reach out to us and our issue has since been resolved. Going forward I would suggest improving the process and time it takes to get issues deemed urgent in nature resolved in a more timely manner. I appreciate the Home Sheild Representative that reached out to us to intervene and smooth out our unfortunate situation.)

I have been with AHS for over 10 years, but this may be my last. Service request cost have almost doubled during that time, but service has gotten worse. They want you make payment upfront, for service calls, but they do not follow up to make sure work has been completed. I just got off phone with customer service for service request that I placed on 3/16. They told me the parts were ordered on 3/30, 9 days after the tech came to the house. Parts were delivered to the tech 4/8, but as of 4/20 no one has called or attempted to make repairs. But online it showed that repair was completed. My last 3 repairs have followed this same pattern - they take payment upfront then take over 30 days to fix. I have removed all credit cards on file, so they cannot auto renew while I search for a new company. Service is poor. Do not expect any follow up from AHS, once you make your payment.

Back in January, we had an issue with the heater. I called American Home Shield and they sent out someone from Perry Mechanical. They diagnosed the part and said that the heater needed some kind of valve. AHS approved it and then the contractor put the part in and I was charged 11 pounds of Freon. That was in March. This April, we had the same problem where the heater wasn't working again. So, I called AHS and they sent out this other company, Total Air Care. They first diagnosed it as the same problem that was fixed and they wanted to charge me for more Freon which wasn’t right. The AHS lady that I spoke with told me that it wasn’t right since I already paid for that and it was under the warranty time. So, she approved after a song and a dance with a couple of people.

I needed some work done so I filed a claim online. But I wasn't able to get help so I had to call American Home Shield and everything was good. Then, the contractor who came to fix the plumbing issue left a gaping hole in the ceiling in the kitchen. He was trying to look out for the leak coming from the bathroom. He didn't let us know that we needed to call him back to get this work done. We thought American Home Shield was gonna send somebody, so I was sitting with a hole in my kitchen's ceiling for a month. We even had a couple of parties during those weeks as it's a new house and everybody was looking at the ceiling hole rather than the house. That was embarrassing.

The dishwasher didn’t turn on and it had no power. I called up American Home Shield and I asked for someone to come out and check my dishwasher. They told me it would be 24 hours for the contractor and they gave me the phone number. I called the contractor up and the guy said he could come out the next day at 11. So, we confirmed the appointment and he showed up at 11. I was very pleased with the professionalism of the repair person, and I’ve also been very pleased with American Home Shield, essentially because when I call and ask, I’m given exactly what I need to do, it gets done, and I’ve never been disappointed.

I called American Home Shield for my garage door, I entered my phone number, and it gave me an option. It was pretty organic. Then Bear Plumbing came out and they repaired whatever they repaired. Everything was fine. However, American Home Shield didn't cover my claim so I had to pay Bear Plumbing.

American Home Shield sent out a contractor for my electrical problem. He told me what the problem was with my light and he fixed the problem in no time. He was very professional and he did well fixing the light. I haven't had any problem since he fixed it.

I heard about American Home Shield from my neighbor and we got the policy about a few months ago. It’s been great so far. I filed claims online and navigating through the website is very easy. The techs who have came out were excellent. They fixed things and everything is awesome. When our air conditioning broke down, someone came in, assessed the problem, ordered the part, came back, and repaired it. The air conditioning works perfectly now. Everything was completed in 3 days and it was quite swift had not been for the weekend in between. Keep up the great work American Home Shield.

When I submitted claims to American Home Shield in the past, I would get an operator. Now however, I do the claim via an automated system and it just asks me what appliance has an issue. I say it and then it tells me that they have to charge me my service fee. Lately, I’ve had three different things come up in my house. One of them was a garbage disposal that wasn't working at all. Something had gotten caught in there and I thought I was gonna have to get it replaced. However, it didn't need to be replaced as the tech from ASAP Plumbing who was sent worked it and found the piece of metal that fell in there. That was a relief. I know AHS would have taken care of it if it needed to be replaced. Still, the repair was well taken care of and I haven’t had any problems with my garbage disposal at all since.

Everything with American Home Shield has been okay. I usually call in my claim. When both of my garage doors wouldn’t go down all the time, the contractor came in, did their thing and fixed it. The doors have been working good since then. I just think AHS needs to lower my yearly price. It went up a little bit. I checked around from other areas and they were a little lower, but I’ve been happy with American Home Shield. Everything is good.

I submitted a claim online for my heater that wasn’t heating up and American Home Shield's online claim process was easy. The response time to get someone out was good as well since A.R.T. Heating & Air came out to fix in two days. The contractor was professional and took no more than half an hour. And, the heater has been fine since the repair.

I have very positive experience with American Home Shield so far.

I've been with American Home Shield for 18 years and they've been fine. But there are a few things like when they suggest a company. I call them and these people don't call me back. AHS should maybe check out who they're sending prior to giving them to the customer. If you're gonna vouch for a company and ask them to come out and service you, there should be quality. I've had two or three contractors in my years with AHS and when my mentioned problem happened, I asked AHS for somebody else. I make my claims online with AHS and it's easy. All I have to know is my ZIP code and my address. Everything has been fine.

Everything has been fine with our claim with American Home Shield for the air conditioning. However, we have a problem with the refrigerator. At the beginning, the contractors were good. They were efficient and helpful. This is our lake house, so we have a problem when we could meet there. My husband made a point of meeting them there when they could go. They said they needed to order some parts and kept saying they couldn’t find the parts so, the service has not been done. They said they were working on it. We are still waiting for it and we need to go back to the drawing board. We put the claim in over a month ago, so we are not very satisfied with this one. It could be the vendor who is the problem and we need to tell AHS to find us another vendor or give us a solution. So, for a certain extent, we need to contact American Home Shield again. We are happy with AHS but for the final solution, we are not.

My electricity went out. Also, my circuit breaker turned off and I couldn't turn it on, and the power in one of my rooms did not work. I submitted a claim with AHS over the phone and dealing with their reps was really professional. I was told that they would call me within 24 hours and the contractor from RAB Electric was able to come at a very reasonable time. They asked what was going on, and I explained it to them. Then the guy looked at it, explained what happened, and then fixed it. The repair is crucial. And they did it in a very timely manner, so I was without electricity for not too long. Since then, it's not a problem anymore. I was also given suggestions on how to prevent it from happening again, so I could understand what was going on. Overall, I'm very satisfied with American Home Shield.

Our AC was freezing up on me on the outside unit. Submitting an online claim with American Home Shield for it was very streamlined and simple. Then, within a couple of days, Sevier Climate Control said they were to come out. The tech then realized that the filter in the attic was dirty and that we just needed to clean it off. So in a nutshell, he fixed it within about two minutes. And since then, everything's been working great.

Submitting a claim for the water heater was frustrating at first. American Home Shield had canceled our account at one point without our request. We’ve been members with them for about 27 years, and then all of a sudden, we had that problem. Then when they finally said that they would cover it and that we are still customers with them, we were without hot water for at least a month because during the process of the plumbing, they insisted on replacing parts when the initial plumber that they sent out said that the water heater was corroded inside and that it already exceeded its lifetime and needed to be replaced.

My experiences with American Home Shield have all been positive. I’ve been making simple phone calls and have been having someone come out. The first one was to fix the locks on my house and that was very quick. The guy came out, changed over the locks, and was done within an hour. It was the same thing with the clogged drain where the plumber came out and he was done within an hour. When my laundry wouldn’t drain itself, I tried to clear it on my own with Drano and with my own hand crank snake but it wouldn’t work. A guy from Summit Plumbing came out, and he was very good and had the necessary tools to get the job done. He also gave me some good advice on how to keep it from happening again.

I called American Home Shield for a slab leak. They gave me an appointment day and everything was really good. They sent Lone Star Contracting for it and ever since the repair, things have been awesome. I'm very satisfied with my experience. They did a great job and I never doubted the warranty department to make sure that we were taken care of.

I went on the internet and made an appointment at American Home Shield for my AC, wherein the unit outside had stopped working. They told me who the tech was gonna be and that they would call me within 24 hours, and then I got a call within an hour from the tech. It turned out to be the compressor and the tech got everything taken care of right away. Now it's working great.

The AC was making a noise and I thought that the evaporator was clogged with dirt. I called in a claim with AHS and they told me right then and there who would be coming. They sent out a tech from Anthem Mechanical Palm Springs and he showed up a little early but it was okay. When he checked the evaporator, there was no problem there. Then he went out and when I turned on the air conditioner, it was working though it was chattering a little bit.