American Home Shield Reviews

American Home Shield replaced the fuse of my dryer that was not working. I submitted my claim online, which has always been easy. The contractor came out in the time that we expected him to come. He was very good in explaining the issue and what needed to be done. His quality of work was above average. Since then, my dryer has been working.

I'm a new American Home Shield customer and we're off to a good start. I submitted a claim to them online for a refrigerator that stopped working completely. The online process was efficient and the contractor they sent was very professional. The service call was quick, but the part took a few days. But as soon as that part got in, my refrigerator was back up and running within 24 hours, and I liked that. It's been perfect since then.

My experience with American Home Shield was very easy and it was everything that I signed up for. I had air condition issues where the house wouldn't cool and keep temperature. I filed the claim online and American Home Shield said that within 24 hours from my claim, I should hear from the contractor. I heard from On the Horizon HVAC the next day and they came out in a very timely manner. They were early, actually, and it was excellent dealing with the technician. He showed me what he did and since then, everything has been outstanding. That made our day-to-day a lot more comfortable.

We needed to have a locksmith come out. We submitted a claim with AHS then the contractor called us back the next day and we set up an appointment a few days later. The tech who came out was very professional and he did a great job. He rekeyed six locks within half an hour and was in and out. I paid the $75 deductible to AHS for the claim and they picked up everything else.

The valve in the tank was not working. On Friday afternoon, when it was flushed, I could hear the tank running but it would never fill back up with water. I submitted a claim to American Home Shield through my computer and the website navigation was easy. Everything was out there. I just clicked on it. I just wish there are some comments out there so I could explain more. Nonetheless, the process was easy. The only way to be able to flush the toilet through the weekend was to manually fill the tank up and it was like that all weekend until the contractor came out. He was there for 20 minutes and he had it done. He was very professional and very polite. He just changed out a valve and so far, everything is perfect.

I'm very happy with American Home Shield. There was a time when my garage door opener broke. The motor went out and the spring was busted. Submitting a claim to AHS was easy and the contractors whom they sent were professional. They had to come back twice but still everything was fixed.

I made a claim for my dishwasher. When I tried to run a load of dishes, I pushed the door shut, but it wouldn’t close. It popped back open. I tried it several times and I didn’t understand what the problem was. So, I thought it was a broken latch. I then contacted American Home shield online. The contractor came out, and he saw that there was a piece that hangs from the top rack, that when it pushes into the back, it allows this thing to close. And he needed a new piece because mine was broken. So, he got it, took him a couple of days, and he came out and fixed it. He did a great job.

My last claim with American Home Shield was great. I did it online and it was quick and painless. It was for my heating unit as it wasn’t working. The problem started about three weeks ago. The contractor was professional, very pleasant, on-time, professional, and very nice to work with.

One time, my stove was making really awkward noises and my washing machine stopped draining. I used AHS's website to file a claim and they were prompt in their response. Their site was very easy to use too. Bay Appliances, AHS' contractor was excellent. They came out quickly to address the fan issue. The tech determined that there was a rock in there and took it out. He also determined that the issue with the washing machine was that the drum was out and it needed someone else to come out and fix it. He was communicative thorough and quick.

I filed a service request for my water heater and toilet. I initially did it online, and then I called, and had it taken care of over the phone. Initially, the contractor was gonna come out in a day, and then, they called me back, and said they had a cancellation, and they could do it that day. It was a really good and easy experience with American Home Shield.

The AC unit was not working so my husband called American Home Shield. The tech came and did a great job. My upstairs unit didn’t get done because I was told that the claim didn’t get turned over to AHS so I submitted another claim. So far, we ain’t got the AC done yet. I never in the past had to contact the people. But now, I have to call the people to see if they are gonna even come. It’s been over two or three weeks now. I got the e-mail about it. So far, I have not heard from anybody and I’m not happy with what’s going on. In the past, AHS's service was decent. But lately, I haven’t had a great experience with them.

I was having issues with my washer and dryer as well as my stove. Upon submitting a claim for them over the phone to American Home Shied, I found that their reps were very professional and that they got right to the point. One thing I didn't like however was the automated service as I like speaking to people. Still, once I explained what was going on, it didn’t take any time to get the service order in. The tech who came was thorough. He went right to the problem. We had a little trouble but then, he let us know about the parts he had to get and those were in stock. He picked them up, came right back Friday and took care of the problem. Everything has been working pretty well since.

My refrigerator hadn't been working for quite a while and it stopped cooling completely. The freezer wasn't freezing and it got worse and worse. I submitted the claim over the phone and the rep tried to get the technician out. I called her again on a Saturday evening and she checked it directly with the technician, but he never got it. Nothing happened until Wednesday so I had to put whatever I had into a cooler. Before the tech from All Home Appliance & Repair came, he called and said he'd be out within 30 minutes. When he was here, he told me that the problem was the solenoid to the motor. Then he said, "I hope I have one in the truck." He went out to the truck, he had one, and he put it in. He did a good job replacing the solenoid on the motor and the refrigerator really works excellently now. I now have a refrigerator that if I put ice cream in the freezer, it freezes. I'm thrilled. I'm also very satisfied with American Home Shield.

I submitted a claim for my air conditioning and I had to do it again over the phone because they put it with another provider. I wanted the original one, that did the diagnostic, to come. So I had to call back. The contractor was very helpful and explained everything very clearly.

I was very satisfied with American Home Shield. We had a small fire at our home. A part of the cooktop ignited and damaged it. The cooktop people came out and determined that it was damaged beyond control, so they’re replacing it. And just last night, I ordered another cooktop. AHS was really great. They gave me different options and I went with what they suggested and it seemed to fit. The reps I've spoken with were good. I had some issues in the past. There was a delay in the follow-up. So, when we made a determination that it was something that needed to be replaced, it took about two weeks when we were able to reach a live person. So, that was a little delay in that. But other than that, the customer service is adequate. They are friendly, professional, helpful.

I call in claims because it’s the faster way. American Home Shield always provides information on who we have to call back, or when the company is gonna help us. That’s where it is so helpful. We had a problem with our sink wherein water didn’t go through. It was staying in the sink and it had been going on for a month. When the tech arrived, he was a very neat-looking guy. He brought his equipment and used some stuff that he brought with him to be sure that everything was clean under the sink and in the kitchen. Then, he installed his machine. It took him more than an hour because it was a hard case, but after he completed everything, he cleaned everything up. It was a very good experience.

The sump pump was broken and I called American Home Shield who asked me to get a sump pump with James W Dodd Plumbing and Heating. It was wonderful. Another issue we had was the microwave oven. It totally broke down and Sears came out. At first, they didn’t show up the day that they were supposed to and then, they did show up, but they said that they needed to order a part and I would have it within a week.

I like submitting claims over the phone a lot better. That way, American Home Shield would know exactly what I'm talking about. Most recently, I filed a claim for the oven and my problem was with Sears getting someone out there. It took more than a month for somebody to come out to my home. First, it was a schedule where that was their time slot. So I said I would make myself available. But on that Saturday that the technician was supposed to come out, the weather was bad. So we got a call saying he had an emergency and he couldn't come out. So we had to reschedule but instead of them rescheduling, we had to call them back and it took another two weeks for someone to come out.

My dishwasher was 20 years old and worked fine until the point that it just stopped working. I called AHS and everybody was really nice, courteous, professional and efficient. Everything went very well. There were two contractors. The first one came out and tried to fix it. And again, he was very professional, efficient and he went right to work. He found one electronic problem and he replaced that, but it still wouldn’t work. When he checked the other motors and stuff in it, he said that both of the motors were burnt. So he told me I needed a new dishwasher. He listened to me when I was telling him about what happened.

The sensor in my dryer was broken and it stopped working. I needed somebody to come right away so I called American Home Shield and they sent Angel Appliances. The tech went to work and had to order parts, and everything is good so far.

We’ve had a few small claims and the experience has been good. I typically file these claims online with American Home Shield and usually, the turnaround time is quick. Navigating their website is relatively easy and convenient. The technicians that they’ve sent have all been great. Most recently, a service for a washer and dryer was initially contracted through an appliance repair company but they were unable to come out. So, it was switched to Master Appliance and although the switch was a little time-consuming, they were prompt and they were quick to reply to get the appointment set up. The tech was professional and he was able to diagnose the issue. All in all, I’ve been really happy with American Home Shield.

American Home Shield contractor Absolute Comfort Air Conditioning & Heating did wrong diagnosis of my AC unit as bad compressor and I'm responsible for $1,120.00 to add 16 lbs of refrigerant. I call AHS and got permission for second opinion. The area licenced technician came & diagnosis as worn out contactor & need little refrigerant, and the COMPRESSOR is good. I immediately call AHS and informed that their contractor Absolute Comfort Air Conditioning diagnosis was wrong and than got approval for repair and AHS also confirmed for reimbursement.

Updated on 05/09/2019: NOT RESOLVED. 2 days later is exactly what I'm talking about. We received a text for the Tech stating he is on the way. The Tech's company call us to get credit card info because we are liable for $99 and all parts cost. Our response was this service call was through AHS and we have already paid $100. They responded that this appointments was made incorrectly and they would not be coming, even though they were minutes away. Looking at my phone right now, I have spent the last 14 minutes with AHS, mostly on hold. AHS made the appointment for me while I was on hold. I do not know who scheduled this appointment incorrectly. I was just told by AHS that they wish to make a 3rd appointment with this company!!!! Are you kidding me.

I took advantage of the $75 AC check, which seemed like a great deal. The rep came out and it was fine, other than the fact that he removed the filter and left it lying in the basement floor, which irritated my husband. Later, we had a question about the check and called the 800 number. The first woman raised her voice at me and then disconnected the call after saying she was transferring the call to her supervisor. The second woman managed to actually put me on hold... until I gave up 26 minutes later. On my third call, at which time I was livid, I managed to speak to a supervisor. He apologized for the abysmal customer service and said he would make sure the fee for the service was refunded, all I needed to do was call back the following day during normal business hours, and speak to someone in the department that handles the AC checks; he said he had noted in my file that he promised the refund and that I would have no problem.

My washer has been broke for going on 2 months. My GE washer's bearing is out. The tech came and ordered the parts. All but one arrived immediately. 1 ($10 part) is on backorder. Since I received the other parts there is nothing AHS can do. I have called daily and chatted daily. I finally was able to push AHS to order the part (which I could have ordered from Amazon for $16 and had it delivered in 2 days). I have spent over $100 at the laundromat as well as countless hours on the phone and chatting. The part finally shipped after I pushed but it shipped to Texas instead of California, so I have gotten promises without a new tracking number. The stress and time this has caused is ridiculous. Just pay for the repairs yourself, AHS is a joke.

I had a problem with my heat/air unit. Scheduled a repair via the online service. Waited for the contractor to call to schedule the repair. After calling them & then waiting 2 days for them to call back with a time for repair they told me it would be 3 more days before they could come out. This happened to me the last time I needed repairs. In the heat of the South, waiting that long is unbearable (too hot). Decided to just go ahead & hire someone outside of the AHS contractor. Someone is coming out within the next 4 hours. AHS needs to check out their contractors to make sure they have enough technicians & also get more contractors to choose from. I'm considering cancelling my contract. Paying $80.00 +/- per month & then comparing the bill I pay myself with a good company, the repair comes to a lot less than the $1,000.00 per year I pay to AHS. I'm disgusted with AHS!

I had a problem with the air conditioner. I submitted a claim to AHS and two days later, the technician came out and checked it but he couldn't find anything wrong with it. And so, he said to change my thermostat and he said because of the Nest, sometimes they have glitches when it's cold. So they changed it, but we still had problems with the air conditioner. So we called them and they came back out. They fixed it and had no issues since. The technician was awesome as well. He called and he was supposed to be here between 11:00 and 3:00 and he came like two minutes after 11:00, top of appointment. However, we had to pay the coolant, 350. I wish AHS had this one covered. But that was the only thing.

I had an issue with my dryer which was not drying and I submitted a claim with American Home Shield to get that appliance fixed. The service appointment was booked for the week with the contractor, A-Aall Services. I asked for a specific technician since we had an issue with the dryer previously and he repaired it. So, I wanted him back just in case the problem was something else that we had to deal with. We've had an experience where our washer was replaced and I was concerned because we got the washer and the dryer at the same time, so we might have to get the dryer replaced too. It took the technician a few days to come out, then he was able to diagnose the problem and fix the dryer. He took the time to utilize his skills, so that was pretty cool and we really appreciate the effort.

American Home Shield sent Bear Plumbing for a plumbing issue and the guys broke one of the things on the shower in the guest room. I called AHS and told them it wasn’t broken before and the guys have left. They were gonna leave without even trying the shower after they were supposed to fix the nozzle. I had to force them to try it. The two workers were very disrespectful. AHS gave me a number to call and the name of a woman. I called her and she said she would look into it. I told her the whole story and she asked the company if they would come back out to look at the damage, and they said no. I told her that I have my own plumber that I use for things that are not covered under the insurance and given that she said she believed in what I was telling her, she asked me if I could have the plumber come out and give an estimate. So, I did. The woman very good at returning phone calls all the way up to that point.

My AC unit and heat went out, and had to be replaced. I submitted a claim online and AHS was pretty quick. Someone got back to me in a reasonable time, but they didn’t come out in the same week because of my work schedule. When the guy came the first time, what I really liked about him was he was super knowledgeable. He helped me understand why it broke down, and he asked me other probing questions like how my electricity bill has been. I said it was crazy because I had a $600 bill one month in the house. I really love that he gave the education behind it.

I recently submitted a claim with American Home Shield online for my dishwasher and that was very easy to do. As soon as I put the claim in online, I talked with the rep and he was very good. I got a response about the contractor that was coming out. The contractor gave me a call and gave me a time to expect the technician to come out. The technician was very nice and knowledgeable. He identified the problem and called it in. The longest part was waiting for AHS to answer the phone, but the technician had the dishwasher running when he left and its performance has been good since the repair. So, my experience with AHS was very good overall. The service came in handy and I'm glad that I got it when I did.

My icemaker wasn’t working and I submitted a claim online to American Home Shield. The tech came in and fixed it but while I was waiting for the parts to come in, the refrigerator started to make a knocking sound. AHS gave me a hard time about the knocking sound and it would have been two appointments with two charges, but the contractor said they would just send a tech out to fix the icemaker and then take it from there. The quality of service that I received from the technician was excellent. The icemaker has been completely repaired and since then, the performance has been excellent.

I recently submitted a claim online for the air conditioner, because it was making a weird noise. Navigating their website was very simple. The contractor, CSC, came out right away after I filed the claim. The tech was a really professional and helpful person. But then after they fixed the noise, the air conditioner was not cooling well. I called them again and the person from CSC came again to get a valve because there was a valve that was broken. I had to pay for the Freon and now it's working but it has a weird noise. I called them again and I'm waiting for them to call back. Though the problem is not solved yet, I think they're gonna solve it. I'm really happy with American Home Shield.

It was very easy to file a claim to American Home Shield online for the water heater. The contractor called and we set up an appointment. I'm on the second floor of a condominium and all of a sudden, the water heater went and I was lopping up water. I texted the contractor because I had his cell number. He called me and was over here within an hour. He was at another call, and they came in and drained the water heater. And got it down so that there would be no more water coming out and took care of everything very professionally. He was really good. I also had a claim with my furnace last Spring and the gentleman that was sent over fixed it that day, and he was very good as well.

American Home Shield sent out the same person for my range and freezer. A couple of burners on my range weren't lighting, and the ice maker broke in my freezer. The technician was very good about explaining everything to me. And then he showed me what caused the ice maker to break. He also pointed out what has to be done and what was not working with the stovetop. Since the service, my range and freezer have been working.

We've had a good experience with American Home Shield so far. It was simple to file a claim when our air conditioner made a funny sound when we turned it on. It wasn't cold air either. I called American Home Shield and they were helpful. Then YCM Heating and Air came out very quickly. It was within 24 to 48 hours. They were very helpful and really honest. They did a great job and the turnaround time was really quick for them to get the part and get it corrected. Everything's been working great since then.

I’d recommend American Home Shield. When my washing machine didn’t work, a guy from their contracted company Appliance Guy came out. They were excellent and I would use them again. Everything went just great.

American Home Shield's customer service sucks. When I called, I got into a loop. At the time, I needed to talk to somebody because while I am computer literate, but I don’t have the patience to go through the computer and figure it out. I just wanna pick the phone and call. So, I pressed 0, and they hung up on me. Then, I pressed another and and I had to sit through and listen to the whole menu. It takes too long for me. I want somebody to pick up the phone, I would tell them the problem and they would send someone out. Still, I submitted a claim for my icemaker and the part was replaced. All I had to do was turn the icemaker back on. Instead, I waited until my husband came on to turn it on. But when he did, it didn't dispense ice. Despite this issue, their tech is coming back tomorrow to take a look at it again.

I submitted a claim online to AHS for my refrigerator. The contractors fixed it but it wasn’t fixed. So we had the same problem two weeks later and they had to go back. I needed to get it fixed immediately because my foods were going out. However, there was some miscommunication with American Home Shield and then the contractor, for some reason, canceled the claim. I really don’t know what the problem was, but it took us four days to get somebody out there. But the contractors got it repaired the second time and they were professional.

When my air conditioner was not cooling, American Home Shield sent R Harris A/C & Heating out. The tech checked everything first and he asked if I had any maintenance done. He discovered initially that the AC was a bit overcharged. He said that there was too much pressure so we lowered the pressure by a pound. He was able to fix it and it worked for about 24 hours. Then, it stopped cooling again. He came back out and discovered that it was not only the problem. There was also another issue with the fan motor wherein it had gone out so he replaced the fan motor. I had Larry on both times and he was fantastic. I was very impressed with R Harris.

I had a water leak on a pipe that was in the wall behind the kitchen sink. I called American Home Shield and the reps were very professional. They got somebody out in a very short time and I was very impressed with all of that. The tech was really good and very knowledgeable. He fixed the leak right away. I was then told that they would contact me for them to patch the wall. But I have been super busy and I've missed several phone calls. I still need them to come out to complete the job but I haven't been contacted. Other than that, I've been telling everybody how great it was and I highly recommend it and will continue to do so.

The outlets in the kitchen weren’t working, so I submitted a claim online and it was easy. Turner Electrical & Lighting came out a couple of days -- it was fast. The contractor said it was just the ground-fault circuit interrupter, and he reset it. He also said there’s power on the outlets, but then when we started trying to use them, it flipped the circuit every time. So, it looked like he was finished in one day, but it turns out not. I’ve reported it as not fixed online, and American Home Shield got right back to me. They’re supposed to come out on Thursday.

The guy who came for my air conditioning unit did a thorough investigation, and we are going ahead with the additional repair. The contractor has been very good so far. But I'm paying $4,000 for the repair, and most of it was not covered by American Home Shield. I would very much like to see and compare how much American Home Shield are covering and how much is the out-of-pocket cost. Other than that, I've been happy with my experience so far.

I called American Home Shield regarding an air conditioning issue and the contractors were able to come the next day. They were very good. They were professional and they knew what they do. I am happy with these AHS guys.

The water was backing up to the bathroom downstairs and overflowing it. There was a clear blockage somewhere in the pipe and right under the downstairs toilet. I submitted a claim with American Home Shield online and they quickly resolved the issue. Patriot Plumbing came out and I had to come out of pocket a little, but I understood why because the tech had to take up the toilet to make an access. Everything is working great now.

When I did the AC tune-up, American Home Shield's contractor found that my compressor completely shorted out. This is my first claim with them, and we’re still working on the issue. I’m waiting for the estimate for the second opinion for them to finish up the paperwork saying I need a whole new unit.

Our water was very smelly and discolored. I called American Home Shield to file a claim and I had a good interaction with the claims representatives. They said they would send somebody out. There had been some confusion though, and in their defense, this was kind of a glitch. The original payment was shorted and I think that that added some complications into what was going on. But everything went fine. Initially, they called the company. The company, however, kept delaying the appointment. They kept saying they had emergencies and they couldn’t come. We got three calls to delay it. On the last one, my husband said, “No, we're not delaying it anymore.”

We called a gas company because it was smelling like gas when my sister tried to turn the heater on. They told us to call our insurance so they could go in and fix what the issue was. Then I went into American Home Shield's website and submitted the claim online. The heater is working pretty good now and the guy who went to check everything out was really courteous. He was also explaining everything that was wrong and what could be done to avoid the carbon monoxide going into the house. He was explaining everything really well too. He was very clear and we understood everything that he said.

We started having a leak last week and I made a claim online for the water leak on the pipes. My experience as far as filing a claim with American Home Shield was easy. Initially, I thought the leak was coming from the wall, so AHS assigned a company. It was called GG Construction and that company was great. The person was very responsive. He called me on Sunday and he showed up that day. They sent a technician on Monday and the technician checked it all on time in the morning. He said it was a slab leak and that it was not something that they could do.

My Whirlpool washing machine was spinning and bouncing all over the place but not doing what it needed to. It would stop in the middle of everything and make grinding noises. The first man that American Home Shield sent couldn’t find anything wrong with it because when he came out, it worked right. It never had before, for a couple of months, but it worked right. He told me I was basically making it up and I was very frustrated about it. I told them to either get it fixed or cancel my policy because I didn’t need someone coming to my home after I waited for half a day and telling me that I’m kind of off the wall. If I can’t get it fixed, what am I paying for? After he left, the washing machine didn’t work again.

American Home Shield had the spring on the garage door fixed. I called it in and the claims rep has been good. They gave me a confirmation and then the contractor called. They told me the time that he would be there and he was there on time. He gave me excellent service. I directed him and showed him what was going on, and he did his job. I would refer AHS.

We had a plumber come out to fix the toilet and three sinks. I called in the claim at American Home Shield 'cause I wanted to be more in detail about what was going on. The guys that came were very nice, professional and did the job well. It was the same people we had before, so they were very good. Now everything is back to what it should be.

I’ve been with American Home Shield going on 4 years now, and haven’t had an issue with them... Until now. Last month I contacted AHS for a leaking pipe and a foul smell emanating from my basement. The plumber sent out by AHS and repaired the bathroom line cleared out the stoppage from the main pipe. He stated the smell would go away.

My experience with the replacement of my water heater was horrible. To begin I placed a service request on the 19th of April 2019 and to date (May 6, 2019) I have not had the replacement performed. Additionally, I am being charged an additional $510 for "modification." Rehash, a monthly service fee of $90 plus a service fee of $100 and a "modification" fee of $510; and to add salt to the wound 2 weeks and 4 days later no one in the company can tell me when this water heater is able to be installed. A standard 40 gallon power-vented water heater. ALL AROUND POOR SERVICE...NOT WORTH THE INVESTMENT.

This company is a complete joke. Sitting in an 85° house for a whole week because my air conditioner still hasn't been fixed. The company they said will fix it had me on hold for over an hour. Couldn't get in touch with a person. Called American Home Shield and they've done nothing to make it right or get my air conditioner fixed.

I had to call again this morning to try and cancel my contract with AHS. I called on Saturday and they still took money out of my bank account after I requested the cancellation of this contract. They are not a reputable company in my opinion. This company has lied about what they provide and how they treat their customers. All they want is your money but provide no service.

I am still waiting for the repair on my A/C motor. The repairman did a no show/no call. It is 10 days and counting. I have health issues and really needed the air conditioning...a point that I made on 5/24/2019 when I called for service. I am still waiting.

Our furnace has stopped working so we had gone through American Home Shield to get it fixed and it has been working great since the repair. I called the phone number that I was given, and I was able to submit that claim right on the phone. The contractor showed up a day early, and was able to figure out what was wrong. And then he took the time to actually explain to us about our furnace since it has a heat pump and we had no clue about those.

I had a water leak in the base of the water heater and I called American Home Shield over the phone to submit a claim. But at first, they thought I was submitting a claim was for my AC and they sent an AC technician out. I told them that they had the wrong one and that it should be for my water heater in the attic. So they got the right contractor.

I couldn't prime my pump for my pool. I submitted a claim for it to American Home Shield and their rep was lovely. Working with the rep was easy and a tech from Aquatech came out almost immediately. We thought the appointment was gonna be after the weekend, and they were able to work it out for a late appointment on Friday, which was great. The tech did a great job. He was on time, thorough and he explained what he did. Since then, everything has been fine. I was also extremely pleased with the rep as she called to follow-up and make sure everything was working after the appointment. It was seamless good service and AHS exceeded my expectations.

About two weeks ago, I had someone come out because my refrigerator went out. I had to express the fact that it was something that was in dire need, so I wouldn’t lose my food. The AHS reps were able to get JB Appliances because they’re nearby and could come immediately. However, no one had reached out to me for 48 hours. I’m not sure if AHS processed the claim because I haven’t received an email or a text message as I normally would, letting me know that someone is on the way. Of course, I lost all of my food. I reached out to AHS and spoke with a customer service agent who told me that my claim was being sent over to a different department that replaces items. They transferred me over there and I stayed on the phone for 45 minutes before someone actually came to the line.

American Home Shield's customer service has been excellent. Some of the technicians that they sent here were good and some were bad. Recently my water heater blew up and someone from Myers Comfort came out. They replaced the water heater and they did a great job.

Submitting a claim online with American Home Shield has been very easy and my experience with their contractors have all been very good. On my most recent claim, the line was frozen in the fridge, so the contractor who was sent defrosted it and took everything out. It was very fast.

When they did my preseason checkup, the contractor American Home Shield sent out discovered a problem with my fan. Then they called AHS, explained the problem, and they got it approved. I talked to the people there, and they had my credit card on file. So, I paid the service fee, and then he proceeded to fix the problem. They got it done in one day. The contractor was very professional and courteous. And they had their uniform. You could see who they were right away. I was real happy with them. AHS makes me feel safe. They make me feel like they know what they're doing. The whole process has been made easier. There was a time last year when we did it, and I paid them, and then there was a big problem getting American Home Shield to recognize that. But now, they do it right over the phone, and my American Home Shield gets their payment right away.

I had a valve leak and both of my water heaters weren't heating. I went online to file a claim with AHS and it was very easy. The contractor also came very quickly. He was wonderful and very professional. He did a great job. The water heater worked great.

I'm new to American Home Shield and it has been a good experience so far. I did some research and read that they were the largest and most reputable. Being the largest, where they can afford to stay afloat with operations, was important and what I was looking for. With AHS, I have peace of mind. I also like that they work with local contractors and are able to get contractors out quickly. When I submitted a claim to AHS to unclog a drain via their mobile website, it took 30 seconds and it was extremely easy. At that time, I was told when to expect contact from someone to arrange a time to come out. They said it could take up to 24, but we heard from someone within an hour. My tenant said everything went great and was quick. The contractor was very accommodating, nice, and there has been no occurrence of the issue. I would definitely recommend AHS.

I had a problem with the garbage disposal and had it replaced. It was a great experience when I submitted a claim for that with American Home Shield. They did a great job with that claim. Everybody was very nice and professional. The contractor knew what he was doing, and the repair was done fast. It has only been in a week since the repair and we shouldn’t have any problem yet with the garbage disposal. I'm very happy with the way AHS handles our problem when we have one. I'm also very happy with the people they sent out. I recommend AHS.

A couple of knobs on our gas range got bent. It started but they were crooked, and I was afraid of a leak. American Home Shield sent out Sears and they did a great job. The techs were very good and very timely. The parts took a while to get in but that was not anyone's fault. We’ve had American Home Shield for several years, and they’ve been responsive and good. They've been totally fine to work with. I would recommend them. In fact, I've recommended them to my daughter.

My water pump was not working. I didn’t have any water. I had to make a couple of phone calls through American Home Shield. The communication was not all there and there was so much confusion. In order for me to get the stuff done, I had to call back maybe three times. The first rep didn’t really know what to do. She said it will take six hours for the request to be granted. And I said, “Do you understand that I do not have water? You know how important it is to have water. I have to flush my toilet. I have no water in the sink.” I also then had to miss two days of work with no pay because I didn’t have any water. They didn’t install it until Tuesday.

The lights in the kitchen weren’t working. I sent a claim online to American Home Shield and they got a tech from All Safe Electric to come out. He was straight to the point, fixed it, and then he left. But I coulda called my own homeowners insurance, and paid less money, and got the same service. Other than that, everything is good. I appreciate American Home Shield’s services.

We had AHS at two homes and at one home, they did a great job. The contractor tuned up the air conditioner. The second time he came and cleaned it, but he saw that the coils of one of the air conditioners needed to be cleaned. His name is Justin and he has been very nice. I was very pleased with him. He cleaned around the air conditioner and did a great job.

Last week, American Home Shield worked on my dryer that had CE error. Their claim process over the internet was easy and the contractor that they sent out was fine. However, the dryer is now doing the same thing again and they’re supposed to send somebody else out Wednesday. So far, I’ve had three claims this year. One was when they came out but just threw parts and stuff, which was not great. I’ve got to go to the laundromat again this week to do laundry and I’m not happy about that. And when they replaced my hot water tank, which was terrible because I paid almost $700 out of my pocket. They need to look at the way that their policies are written and inform their customer on their portion because it’s not right to be surprised since you got a home warranty and then you pay out of pocket. That's not good.

I scheduled a routine check on our air conditioner with American Home Shield, and everything was good. The person who came out checked the pressures and he said the unit was already working well.

American Home Shield provides excellent service and they’re reliable. Plus, the rep that we always have is always awesome and pleasant. He always confuses my daughter with me, too. I would also tell others to get AHS because when you submit the ticket with them, within 48 hours, somebody’s at your house. We had some other contract with one other person, but I didn’t care for them too much because it took two to three weeks to get a repair. So, American Home Shield is top-of-the-line for me.

The evaporator fan of my refrigerator broke. It was making horrible, shrill, loud noises and never would stop. I could hear it through the whole house even at night. I was afraid to even turn it off. It was a grinding, rattling — and when it would shut down when it came to a certain temperature and start back up, it sounded like the gears were grinding and it was gonna explode. It was uncomfortable. We had to put up with that for about a week. I called American Home Shield and they sent a guy out. My refrigerator is a bottom freezer and the tech had to get down on the floor. He was a big guy and it was hard on him. He was there for a little while and the refrigerator stopped making the noise temporarily. He left and it started again within a short period of time.

When the toilet wouldn't flush and it was leaking on the floor, I called American Home Shield and they put me in touch with the contractor. The rep said I would hear within 24 hours. But I went ahead and called myself because of the leak. I was concerned about the water, so I called them. They came out that day and they were very good. Two of them came and they took care of it immediately.

I had a microwave that quit heating and I submitted a claim with American Home Shield online. I was very happy with the online process. It was quick and easy. My only issue was that the contractor was rushing and I had a little difficulty understanding him. I couldn't understand his English. But everything went smoothly and it was fine. He was great. I've been very happy with the performance of the microwave since the repair and it is much easier now that I have the microwave back.

I recently made a claim at American Home Shield for a recall to have somebody come out and look at our AC again. The original one was over the phone, then we recalled them online and then the third time was through the chat service online ‘cause the website wasn’t working. It's been the same guy that has come out the last two times and he's been very helpful.

My wife filed a claim with American Home Shield for the washer. The spin cycle wouldn’t work and they were out within a day or two, which was great. They were on time too. They were here when they said they'd be here, and I like that. Some people say they’ll be here at a certain time but they’re maybe three or four hours late. Sometimes that can’t be controlled. But I’d recommend this technician. We’ve also had him out before and he’d done great work.

Submitting the claim online was really easy, especially for me as a first-time homeowner. We have a dual zone air conditioning unit and one of the zones was not cooling correctly. I was kinda overwhelmed at first but as soon as I went online and found the website, everything became immensely simple. Although I created the wrong service ticket, once I contacted them about the mistake I made, it was remedied the next day. And once I got the correct ticket, I had a contractor out here.

My disposal was all stopped up, so both sides of the kitchen sink was full of water that wouldn’t go down. The rep who assisted me when I submitted a claim for my disposal was very nice. The only difficulty I had was understanding her. She spoke with an accent, and it was like she was talking three feet away from the phone, and it wasn’t a speaker phone, either. And I had to keep asking her to please speak up. The technician was very nice and professional. He did an excellent job and even explained to me what he was doing. The job was completed the same day and the disposal works fine now.

I had an issue with the ice maker of my refrigerator. It wasn't working properly and it was icing. It would just get really, really cold and I wasn't able to get any of the ice out. I tried repairing it by myself by throwing a bunch of hot water in it but it continued to be a problem. Though I didn't have a problem submitting the claim, there have been times when I've had to remind people to put booties on when they come to my house as I try to protect my flooring and for cleanliness. The guys AHS sent have to come back to my place since they have to order the part. Still, they should cover their feet as it's important for people.

American Home Shield is a home warranty company that actually gets the job done instead of nickel-and-diming you to death. This is my second year with them and my experiences with them were effective. My most recent claim had to do with a disruption in plumbing in my bathroom, and Findlay Plumbing came out and fixed the problem. They were professional, they listened to me, they paid attention to what I was telling them, and they accomplished their task. The previous toilet had a seal around it of caulking, which Findlay neglected to reapply. Other than that, it's working fine. I haven't had an issue since they've been out.

I filed a claim to American Home Shield for a water leak in my bathroom. The rep was awesome and really helpful. The contractor they sent was really good and explained everything to me. They did an awesome job and my bathroom has not been leaking since then.

I live in New England, where the winters are cold and heat is a necessity lest you want freezing children and burst water pipes. A few months ago I had an issue where the blower on my furnace stopped working and thanks to American Home Shield ("AHS") it only got worse from there. Thinking the warranty would provide me some benefit I called the service line at which point I was told that someone would either come out the following day otherwise it would be approximately three days...THREE DAYS! I called the service company to gauge whether or not the next day was feasible and they told me in all candor that they would not be able to make it out any earlier than three days from that point. I was stunned, to bridge 3 days without heat during the middle of the winter is not possible with modern plumbing.

The dryer quit going around as the belt had fallen off. Everything went well when I submitted the online claim. American Home Shield was very prompt about answering anything I sent through online. The appointment was very good too. The contractor came in and I just showed him where it was. He was friendly, and had the job done quickly. I was just happy with them up to that point. If I don't know how to do home repairs myself, I wouldn't hesitate to go with them, that's because they were very good.

I’m a new policyholder and for my first claim, my garbage disposal had rusted and was leaking from the bottom. I called American Home Shield then they contacted me with the name of the contractor. He called and came out the next day. I was impressed he didn’t try to oversell me anything, which a lot of them do. He was polite, professional and answered questions I had. I was just very, very pleased.

I submitted a claim with American Home Shield for an under-the-counter microwave oven that died out. The reps were friendly, and the entire experience from beginning to end was excellent. It was just a matter of going online and making a claim request. They had someone come out and evaluate the unit, which needed to be replaced, and American Home Shield needed a day to approve that. They did very quickly and offered me three different options as far as how I wanted to proceed. The replacement model that they offered was comparable to what we have, and I chose that. They had it shipped out to us fairly quickly and installed it the same day that it arrived, and it has been excellent. American Home Shield did a tremendous job, and I’m a thoroughly happy customer.

My ice maker broke. It was the original, and it stopped working. I called American Home Shield for that, and they sent out the local refrigeration service who were there the next day. It was amazing. When the contractor made the appointment, they said, “We’ll be there tomorrow at 8:30,” and they were there at 8:20. He knew exactly what the problem was. The ice maker froze out the line and the gears were shut. He pulled it out and replaced it, and he was on his way within 10 minutes. The contractor was very good, and since the repair, my ice maker has been working great. I would recommend American Home Shield.

I had a leak under the toilet so I called AHS and the rep was extremely nice and helpful. The contractor came out the next day and was very conscientious. He explained the issue very well.

It took a couple of days for the contractor to come out after I filed a claim with AHS, which was very reasonable. There were two people and they immediately identified themselves. They were friendly, and were able to go right in and immediately see the problem. They also fixed the issue really quickly, in the same day. They had to replace a couple parts and told me exactly what they were.

The AC unit had a part that went bad and a Freon leak, and I submitted a claim over the internet to American Home Shield. It was a Sunday and the first available appointment was Thursday, on the 25th. However, I didn’t end up having the contractor come out to service because they guaranteed to come out from 12 to 4. At two o’clock, I haven’t heard anything and usually, I would have. So, I called them and they said that my appointment wasn’t until the following Thursday, which was on the 2nd. I told them that it’s on the 25th and the woman at Comfort First was extremely rude. I immediately called AHS, told them what was going on and they immediately remedied the situation. They had a secondary contractor there that evening and said their apologies about the poor service of the first contractor who was already outside their guidelines. They were supposed to make an appointment within 48 hours, and then service within 48 hours.

I called American Home Shield when I had air conditioner issues. The AC wasn’t working properly, so the tech came and looked at it. He changed a couple of parts. He handled it well. He was pretty good. The AC is working good so far. American Home Shield had pretty good customer service. It was a great experience overall.

I'm happy I got the service with American Home Shield. The first claim was for the re-keying and that was very good. The second one is the tune-up for spring. A-US Air Conditioning of Texas came and the service was very good. I was very impressed with the technician. He recommended that I have to change a filter for one of our system, and I did. He was very professional and I'm very happy for all of the service.

The guy from Sun Bright Pool Services handled my issue quite well. It was a leak in one of my valves, and he repaired it and corrected the problem. And everything’s been working since. I filed the claim for it with American Home Shield online. The process was simple. Also, the turnaround time was quick. The only thing is you can never reach anybody from American Home Shield. I’ve waited a half an hour, and nobody responds. So, I’ve given up and I don’t call any more.

The heating element on microwave was broken and so I filed a claim with American Home Shield. I did it over the phone and the customer service was great. Everything was great. The guy who came out was knowledgeable, did what he had to do, and fixed everything really fast and was out. His name was Sergei. He was polite and he didn’t make a mess of things. So, he was good, too. My microwave has been great since the repair. It’s like new.

Sears came out when I called to submit a claim to American Home Shield for my refrigerator. I did it over the phone because we were having a hard time finding somebody. There were a couple of people who were out of town and AHS really worked on to make sure they got me someone right away. It was awesome. Then, the contractor found out that it was the main board so they had to order the board which took five days. Once the board came in, I called them and they came out within two days. They did good and the refrigerator has been working fine since the repair.

Our dishwasher wasn’t draining and the contractor that American Home Shield sent out were on time and very, very nice. The plumber that came by never opened the gateway from the pipe to the food processor. So, that was just the problem. He decided to take the cap off and it was an easy fix. I've been very pleased.

We had several outlets that were not working, and I made a claim for it online at American Home Shield. I wasn’t able to put much of the description as to the specific problem, but it didn’t affect the outcome. The tech was efficient, professional, found the problem almost right away and got the job done. I’m happy with the service.

I submitted a claim online to American Home Shield for a dishwasher and had a very good interaction with the contractor who was very courteous and professional. However, they didn't take care of the dishwasher in one day. They replaced everything in it and it was still broken. Another contractor was sent out and they couldn't fix it too. A third one will be coming out tomorrow. Other than that, we've never had a problem with AHS and I've been very happy with them.

American Home Shield has been very good to us. We woke up one morning and we had no water. They got a man out here by 8:30 and had a new well pump put in, and we had running water. Everything was fine by 11:30. I highly recommend the plumbing service, which was Hi-Tech Plumbing & Air, and Big Al’s Appliance. They were wonderful. The knowledge of the plumbing people was fantastic. The plumber came out and even did it in the rain, and it has been fine and wonderful.

Glenn's Appliance Services came out for my dishwasher that was not working. It was not filling water. I could feel the heating element heating up, but then it was making this weird noise. I wanted to get it checked out. I called American Home Shield and said what was going on. It was a fine experience. And then, I received a text from Glenn's Appliance to schedule the visit and that they would call me within 24 hours after I made the appointment or after I requested the service.

The most recent claim we had was with our air-conditioning/heater, and that worked out great. The guy came out and diagnosed what the problem was. Then we were back up and running. But we've had another claim for the toilets and we have been working with McLain Plumbing, trying to get them to work. All the problem is not theirs though. It just seems like we're going back and forth to bring American Home Shield up to speed.

When I had a heating issue, I called in to submit a claim with American Home Shield and that process was easy. AHS sent the contractor, Air Control Expert, but their schedule to work didn’t fit around my schedule. It was hard to fit in their schedule since I work from 8:00 to 6:00. But when we finally got a service appointment scheduled, they were completely wonderful. Their technician came out and fixed the issue. I had a thermocouple replaced in my gas furnace three months ago. Then the pilot light wouldn’t stay lit, so the technician came out and replaced the thermocouple again, then he ended up replacing the whole thermostat. So, it seems like I had to pay twice. But since the repair was made through a home warranty with AHS, I was not paying for the parts but for the service. The furnace seems to be working and everything seems pretty good now.

My air conditioner's compressor went out. I submitted a claim to AHS and the gentleman who came out did the repair himself. He was very polite and clean while others whom AHS sent before were not. The other company that AHS used before said that they would come out but then they never did. I told AHS that time that I wasn't paying for the service because it would cost me $100 when they come out and I'm not gonna pay for something that they didn't come out and do.

My experience with American Home Shield has always been good. We had a claim recently that has something to do with my air conditioning. My husband was on the phone and AHS had a gentleman come out and repair it. It didn't take long to fix the problem and the air conditioning unit is now working fine.

I had National Lock & Key come out to do a rekeying. I paid $75 for the tech to come. AHS paid for the rekey but then if there were any changes to a lock, I would have to pay for it. The person they sent was very knowledgeable and he suggested what can be done. He rekeyed three doors and changed the lock of one that I paid for.

It was extremely easy to submit a claim with American Home Shield online for my air conditioner. Their website gave me enough options to give what the details were and what was going on. The contractor came out really fast, within a day or two, and they were perfect and did everything they were supposed to do. They were courteous and wonderful. The tech was very professional and pretty quick. He explained what was causing the issue and he had the part that he needed. My air conditioner has been working perfectly since the repair.

I had a plumbing issue. I submitted a claim online to AHS and it was very easy. AHS sent Mr. Rooter Plumbing out and it was a good experience. They came, they resolved the issue, and everything was good. I also submitted a claim for a refrigerator and they sent Sears out and everything was taken care of, as well.

The gas regulator on our stove was broken so I couldn’t use it. Usually, I call to submit claims but I figured that I'd start with the online process since it's a little easier. I initially went online to set up an appointment with AHS and then it defaulted to Sears, but I wanted to get Optimum. We've worked with Optimum in the past on our dryer and microwave and they've always been very helpful so that's why we decided to go with them this time. I called back and spoke with someone from AHS and he was very helpful in getting it redirected to Optimum. It would be nice if I could indicate online if I wanted to go with my own person versus having it default.

I had a routine cleaning of my air conditioner, and American Home Shield called and asked me when a good time was. The tech was very professional. He came out and did exactly what he was supposed to do, and he was on time so I’m pleased with that.

I called in March 2019 about a water leak, plumbing was included in my contract. They informed me they could not find a contractor and I could do so myself. I cancelled my contract The first of April 2019. They are still taking the monthly payments from my checking account and I have had to call a second time. I received a new contract and I did not request to renew and I am still trying to get the old contract cancelled and my money returned. I don't believe they are an ethical and trustworthy company.

This company is absolutely the worst, most unprofessional scam artists I have ever had the displeasure of dealing with, and wasting my money on. We have wasted 7 years of our money and time on this disgusting excuse for a company. We didn't request service on anything until about two years ago, when our heating units began to give our tenants issues. And, since then they have hired the worst contractors to come out to our house and scam us. AHS told us if they can't fix the units they'd replace them. Well, that's an absolute lie. They will do everything in their power to never replace anything. I have had to make a service call for our heating/ac units every two weeks for nearly the past year, and they STILL refuse to replace the units.

One of the pipes was clogged and when I submitted a claim to American Home Shield, I did it over the phone. The rep was very helpful and the contractor came out the next day. AJ Plumbing has always been professional. They always know what the problem is, they always get it fixed and those who come happen to be very nice people. They explained everything thoroughly and since the drain was repaired, it has been working fine.

AHS's contractor came over in no time and repaired the wiring issue in my thermostat. The tech was a professional and down-to-earth guy. He got the job done really quickly. Everything has been working great since the repair. I love my AHS warranty. It's already paying out well. I'm glad I invested in it.

I contacted American Home Shield and told the rep that the dishwasher wasn’t working. The contractor contacted me and we set up an appointment. He arrived promptly, analyzed the situation right away and his analysis was correct. He told me it would be a few days for the part to come in. When it came, he called and set up an appointment for the installation. He was in and out of here and everything was fine.

I submitted a claim to American Home Shield over the phone and their customer service was great. Their service was timely and efficient. The AHS rep let us know what the issue was and we contacted the right people, and the contractors had to go under the house to fix something. My wife said the contractor was excellent and since then, everything is great.

You have to fight with American Home Shield to get things done. I had them come out for a dishwasher repair. The technician they sent out told me I needed to have my house completely rewired. He never pulled the dishwasher out to examine it. Six years ago I had new wiring and then a new electrical box put in my home, and I had it done by a licensed contractor so I know he was lying. When I called out a private service because the insurance company wouldn’t send anybody else without charging me, the service person pulled out the dishwasher and the issue is that a mouse had eaten the waterline. So, every time we turned on the dishwasher, it was shutting off the electricity. I knew the mouse issue wasn’t a covered issue, but I was a little bit insulted that this electrician was trying to get me to insist I had to have my house rewired.

We've had real good experiences with American Home Shield – every one except one. But that was a couple of years ago and we resolved that issue with the company. Most recently, the issue was with the dishwasher and Appliances & More LLC came out for that. The arms that sprays the water had come loose inside of the dishwasher. But they were able to fix it very quickly and service was very good. The fellow that came was very nice. He did a good job and everything worked well.

The dishwasher wasn’t working as it should. I submitted a claim by phone, as I usually do, and as any company, it's not that easy to get to a representative. You do, in the end, by pressing the right button and holding. It's all automated these days and getting a hold of somebody takes time. But with AHS, I generally spend two to three minutes on the phone before I get to speak with somebody. AHS sent Ashman and they came within 24 hours, and they needed a part that took three days. Sears, which they've sent out previously was utterly useless, but the other contractors that AHS have utilized have been fine. From a service standpoint, AHS is fine. However, they're on the expensive side. But taking everything into consideration, their service is good.

I have renters at my house and they said when they turned on the air conditioner, it didn’t work. They said they went outside to the unit and it was just making a buzzing sound. So, I called AHS to schedule the appointment and had them call the renters directly. They called the renters and they scheduled an appointment the very same day within a couple of hours or less, so it was really quick. And they came out on a Sunday and repaired the AC. It was a done deal. The only problem was that it was expensive because I have the $100 deductible, so I had to pay for that. But then the Freon was over $700 and I only got the information that I had to pay for that as I scheduled the service. So, I didn’t even know that that wasn’t going to be covered. I wish I had known that when I'd signed up for the plan. If I did, I might have had my neighbor take care of it, so it might have been less. Other than that, the service itself was really good.

All of our plumbing is backed up right now, and we had a vendor come out. He didn't do much assessing, but he told us that there was a collapsed pipe under the slab, which wasn't true. There was no communication between American Home Shield and the first vendor so the warranty company didn't know their assessment. They were trying to get back with each other, trying to figure out what's going on and I was waiting on that for a couple of weeks. The second vendor came out and was able to find out within two minutes that there was a stoppage. It wasn't covered by AHS but I had it fixed. The rep was great and very professional. Plus, he helped me a lot. He has been trying to help me out with what he could do but he's limited on what he can help me with due to different coverage restrictions. I'm sure they'll find the actual source of the problem.

My problem with my AC was not getting fixed. The contractor of American Home Shield came out and at first they said I had a leak up the top. So, it ran all the antifreeze out. So, they ended up having to put 12 pounds of R-22 in there. Then they came out, it was the fan was blowing out. So, they fixed the fan, too. Then the next day later, it froze up. So now, I'm waiting for them to come. They said the pipes that run from the machine or from the AC into the house inside the AC has froze. Today, I called AHS back for an appointment -- it will be from between 12:00 to 2:00 tomorrow. Overall, AHS is doing what they're supposed to do. I just don't know how they're gonna handle this AC unit because the first time the guy came out he was recommending a new unit. But American Home Shield said, "No", because they already did the repairs.

I called American Home Shield to file a claim and they were able to contact someone to come out the next day. So, it was good. The contractor was fine. He came out, did what he needed to do, and it was quick.

I had a leaky pipe in the wall and we are still working on it. It's coming from the bathroom upstairs on the first floor down to the basement. Claim submission to American home Shield was good. They got on it right away. So, it's just getting both of the plumber and the person who has to open the wall, getting them together at one time to get the job done. They're supposed to come this Friday. My overall experience was pretty good. I would recommend them to anyone. It's definitely very helpful. I'm glad we got them.

I have two claims with American Home Shield and one was spectacular but for the second one, I’m still waiting for resolution. It is about a small cooler and it’s still not fixed. The guy came out and I don’t know what all he found but he recommended replacement but it still hasn’t been replaced yet. Last I talked to him, he said he’d taken measurements and he was just waiting for approval from American Home Shield to replace the unit. But I haven’t heard from anybody in a few days. I was gonna call them again in a couple of days if I don’t hear anything. But I keep hoping they’ll get the approval and get it done.

I’ve had AHS for 5 years now and the only experience I had with AHS that was not the most pleasant was when I wasn’t feeling the vibe of the techs that came out for an electrical outlet. On the other hand, I just filed a claim with them and they did an excellent job. Submitting claims with AHS is an easy process, I do it both online and on the phone, depending on the severity of the issue. So like with my recent claim, it’s 110 degrees and I had no air, so I wanted to talk with somebody. When I turned on the air, the AC was blowing warm air. American Home Shield had JW Heating and Air come out. They’ve been out here before on my air conditioner and they’ve always done a good job. Overall, I would recommend AHS. It's a good deal and on the first time you use it, it pays for itself.

There was something stuck in the InSinkErator, and I watched the videos online where you can fix it yourself, and I tried multiple times to fix it. And then the last time that I tried to turn it on, it started smoking. And so, I got in touch with American Home Shield and told them to send somebody out. The tech had to pull it completely out from underneath the sink, take it completely apart, and put it back together, and then it started working again. It was something I would not have been able to do. I submitted my claim online and it was really simple. And within 48 hours, the tech was out here. He was professional and courteous.

Eco-Pro had to come out for our air conditioner that wasn’t turning on. The fan motor ended up being bad. My wife submitted a claim with American Home Shield over the phone. And a contractor came out within two days. He seemed professional and the service was great. He was timely and did what they said they were gonna do. Our AC has been excellent since then. The house is cooling.

It was very easy to submit a claim with American Home Shield online. The blower of my AC wouldn't come on and the contractor that they sent out had it resolved within 10 minutes. Also, I understood exactly the issue. The technician was extremely professional and very personable. He had another guy with him who was training and they were both very polite and very quick. If I ever have an issue again, I would highly recommend that American Home Shield send the same contractor out. He was the best. This is my second year with American Home Shield and I’ve been very pleased. I would highly recommend it.

There was a set of switches that did not work so I went online and filed a claim to American Home Shield. They were able to schedule an electrician very quickly and he was excellent. He did a very good service, was very professional and was very friendly too. He took care of some loose cables and repaired the problem immediately that day. Since then, everything is working. My experience with AHS went really well and it turned out as expected.

I submitted a claim to American Home Shield for the pool heater and an air conditioner tune-up and the experience was easy. They took within two hours to schedule someone out for the air conditioner, and three days for the pool heater. I had great interactions with the contractors they sent. They were only here for about an hour, and both the pool heater and air conditioner were fixed.

There was a time when my two outlets went out randomly in two different locations. When that happened, I submitted a claim online to AHS and it was really easy. Their contractor came out the next day. The tech went to the outlets and then the breaker and told me that I just needed to reset my breaker box. He also showed me how to reset it if the problem happened again.

I submitted claims with American Home Shield online when the refrigerator water dispenser wasn't working, and also when the soap dispenser in the dishwasher wasn’t working. Navigating through their website was very easy. We were expected to wait for a phone call from the contractor. The contractor called two hours later and everything went fine. They’re coming out to re-repair the fridge. But otherwise, the dishwasher’s working fine. The appliances are much more helpful now. I've been with AHS for two months now and have had a very good experience with them. My in-laws have also used AHS before and have had good things to say about them.

The compressor stopped working on my air conditioner. I requested service from American Home Shield online and a guy called me back to tell me how to submit my claim for the check to be paid to me. It was easy. They wanted to replace the piece, but the system is 14 years old so there was no point in putting more money into it. I replaced the system but I still have to request the reimbursement for the piece.

American Home Shield keeps trying to work on something that needs to just be fully replaced. The very first time I called them, it was about the bathroom exhaust fan which got really loud. It still blew, but nobody would use it. The techs tried to just replace the fan the first time, and I called back and said it got louder than it was before. So, they came back and replaced the motor. However, it’s like the whole thing needs to be replaced for it to actually be functional. We still don’t use it very often ‘cause it’s still loud even after they replaced the motor. I called and made sure I was not gonna be re-charged 'cause it's not free every time you make a phone call. I wasn’t re-charged and I was happy about that. But I possibly will still have to follow through with that ‘cause I’m not using it.

The contractor AHS sent for my microwave was good and quick. There wasn’t much he could do for me other than just telling them that it was completely broken. But he did what he said he was gonna do. It took a day over a week before my microwave got replaced. The experience was great, however the claim with my washing machine wasn't. But considering another company that I worked for, I would recommend AHS over that other company.

We filed a claim with American Home Shield for our appliance that was shaking. When it was rinsing, it would shake every way and make buzzing noise. We talked with someone on the phone when we filed the claim, and the only thing was that they charged us upfront. Also, if you don't make a claim in a year, American Home Shield should knock 10% percent off or 20% off the deductible. But other than that, the tech from Pender Enterprises who came out for our appliance was right on the money. He knew what he was doing. And he was very efficient and showed me what was wrong. He showed me the parts when he replaced them.

Our refrigerator needed repair so I called American Home Shield and then it took Amtec Services two days to get somebody out. The technician was great. He was quick and straight to the point. My wife was the one home and handled the visit, but the tech did leave the part with an explanation for me as well.

I made arrangements for spring servicing on my air conditioner. I did it online and it was very simple to do. The contractor sent by American Home Shield was a very nice young man. And so far, the AC has been performing well.

We had a plumbing emergency. After contacting AHS they gave us numbers of their plumbers to contact and they were not able to come out. AHS said they would send out an emergent request to their contractors and if we did not hear back from them or one of their contractors within 7 hours we could hire our own and send them all of the information for reimbursement. We waited the 7 hours and contacted our own. They came out and we submitted all of the paperwork to AHS like they requested. We called to find out when the reimbursement would be sent and we were told 14 to 21 days.

They own and work with some repair company to disapprove any request of home service. They actually own most of the repair establishment. They are not trustworthy and not recommended. I spent almost 15 years with them and did not get any tangible support. The experience is awful and debilitated. The customer service sucks and they have no regard except getting money from you.

I made an appointment on 5/3/19 for a tech to fix a leaking tub and faucet in my house. The tech arrived and I advised him that we had noticed a bubble in the downstairs ceiling after turning on the upstairs tub faucet. The bubble broke and out came this water on to the floor. The tech told me that the company would not cover the repair because it was not “normal wear and tear”.

I called today to request AC service- the contractor couldn't come out for 6 days. I called AHS to see if they could send someone else who could come sooner. I've spent nearly an hour and a half on the phone so far and have gotten multiple stories. They called contractor who confirmed they couldn't come out sooner. Then I was told they would cancel my request and reissue but when I asked for clarification on what would happen, a supervisor got on the phone to say they couldn't after all because it was in the 5 day window. I asked for her supervisor, who then said they could reissue to another contractor since it would be after 48 hours. In all, I've spoken with at least 4 people and got about that many stories. Still not sure if it will get fixed any sooner than 6 days. Still on hold and waiting... What a nightmare. Just signed up for this contract and regretting not staying with other home warranty company.

I have a dishwasher that has a bad pump. After waiting over a week to get someone out to look at it the technician very clearly said he could not fix it. American Home Shield has refused to accept this analysis and now after another 10 days (after hearing absolutely nothing from them) I call and sit on hold for 40 minutes just to be told they are waiting for clarification from the technician. Keep in mind I have received NO communication about my dishwasher. Only that their website shows my dishwasher claim ‘Complete’. This company has been extremely difficult to work with and seems to try very hard NOT to resolve issues. They clearly have no concern with their customers. Stay away from this company!!!!

My air condition has failure to operate properly for over the past year, and AHS sent out United Air Temp x2 and they replaced the compressor x2 along with some addition part the twice time when they discover that the compressor was cutting off after it started. Finally in Oct 2018 they said it was repaired, now again the air condition is not working again. I called AHS and requested that they do not send out United Air Temp because twice they have attempted to fix the compressor and the unit. This time AHS send out another company who again wrote on paper that they recommend a new compressor for the third time. I explained to AHS that my system must have a defect somewhere and that they need to replace the entire system, but they refused stating that no technician has suggested that.

We have Samsung Dishwasher. On Feb 18th we have reported a problem continuously running and never stopped the cycle. Support person scheduled a visit with Sears technician for diagnosis the issue and fix the problem. Technician ordered a part and scheduled another visit. Second visit he came in March and installed the part and found problem is not fixed. Another technician came and ordered another part. For installation they deployed another technician and came and ordered another part without installing the second part received.

I call AHS the same date and time and make a service request of three thing. One was my water fountain that leaks and the my garbage disposal and three ceiling fans where two of my ceiling fans makes a lots of noise and one doesn't come on at all so the guy came out and just look at the fan in my bedroom and told me that it was junk and he told me that he will have to call them in to the insurance company. Again I knew by then who is the insurance company AHS so for three weeks I did not hear anything from anybody until three weeks later I got a letter in the mail telling me that they can't cover my ceiling fans because they was install incorrectly. First of all if the guy never took the time to take the ceiling fans apart how would you tell me that they wasn't install correctly and they have been working for 15 years.

I’m very disappointed with AHS. I had 2 service orders that were cancel and they still charge my account when no one came to my house and did any repairs. I call them. The representative said my money would be reimbursed back and it was not. So I had to call back again, talked to a manager that had me on hold for about a hour. This company has the worse customer service.

Our air conditioning stopped working. Called to get service and this was our first claim. The HVAC contractor that they assigned to us will take 5 days before they can come to our house. I called back and told the customer service that we should not have to go 5 days without AC. I was then told that if they were to contact another contractor that it may take longer. I called a contractor in our area. Could be there tomorrow but they won’t work with American Home Shield. They apparently hope that we will pay for it ourselves.

I was having an issue with my pool. When you turn the heater on, it was making a real crazy noise that it had never made in my entire life. And so, I called American Home Shield and told them, “Hey, I have a pool issue.” They said, “Okay. We’ll send somebody out.” And I got an e-mail or text message through the system, and then we set up a time for the guy to come out. Watertight Pools & Spas came out.

AHS sent out Altamont Appliance Repair and they are good. They evaluated what was the problem with the washer. They found the parts that needed to be fixed. They went out and they sent some order request to the home warranty company. So, somebody came and they were trying to figure out whether they could find the part. They couldn’t find the parts so they just ordered a new one for me. The order is not yet coming so I don't know what they're waiting for. Nevertheless, it's very easy to submit the service request with AHS and the response are very quick. The contractor also respond very quickly, and within 24 hours, and I schedule the appointments. I really recommend AHS even though the service fee is very high.

I love the online claims submission process. That's what I do any time I need these guys. I just go online and do it. This time, we were having problems with the bathroom. The toilet had a leak in it and it also had to be bolted to the floor. Its bolts had broken. The contractor arrived within the timeline and got the toilet fixed. He was gone in no time at all and he even cleaned up the floor, so that was nice. The repair he did is going good and it allowed us to use that bathroom again. I also really enjoyed having this service and I have recommended the company to a lot of people. Every time I've contacted American Home Shield, they've been right there and people have come right out. So it's really appreciated.

Our most recent claim with American Home Shield was on the replacement of a washing machine. It started about two years ago, and it started making the same sound as the washer. And so, we called American Home Shield, and they said the shock absorbers were bad. So, the techs came in and they replaced the shock absorbers. And then, about three weeks later, it started making the same sound as the washer. So, we called them again, and they sent somebody else out, and they said, “Oh, my goodness, the whole inside of your washing machine are shut. They need to be replaced.” And so, they replaced all the insides.

AHS fulfilled their duty to send someone out. However, I wasn't fully satisfied. The plumber who had called came out to check the drain. However, it required another process and I had to pay that out of pocket. So, the service call wasn't $75. It was an additional $125. There are a lot of small print exclusions to keep AHS from doing too much. While the plumber whom they sent was excellent, the fact that they charged for every different procedure that seemed to be standard process was not. I took more out of pocket than I should have so I wasn't fully satisfied.

The few times we’ve called American Home Shield to submit a claim, it worked out really well. The tech was great. He knew exactly what the problem was, and he handled it, so it’s awesome. Once my center burner was not igniting, and the tech from Appliance Rescue came on time. He repaired it, and it was perfect. Everything's been so good since the repair. I’m glad to have my big BTU burner up and running. American Home Shield’s coverage is working for us.

We had a leaky tub. I called to file a claim to American Home Shield and their contractor, Prime Plumbing, came here quickly and took care of it. He recaulked the tub and it's now fine. The technicians sent by AHS in the past were also good and I had no complaints with their professionalism and work quality.

I've submitted claims with American Home Shield and my experience has been pretty good. I do everything on the website. I can pre-pay for the visit and the website would say that I would be contacted within 24 hours by whoever they contract the work to. Each one of the contractors that have come out to our house has been great. Once, we got an offer to have our air conditioning units checked. Controlled Comfort came out and the whole thing went incredibly well. One thing I'd like though is to be able to update my policy online, either to add or remove items. Right now, I have to call to make any changes to it.

The fridge was leaking in the freezer section and shortly after I called American Home Shield, I was contacted by the contractor. It was a Friday or late Thursday that I called the repair in so, it was scheduled for Monday morning. They gave me a later appointment but I asked for an earlier one. They called me later in the day when they had a cancellation and they bumped my appointment up to earlier in the morning so, I appreciated that.

Submitting the claim regarding my air conditioner was easy. The American Home Shield representative handled it very professionally. I had two different contractors who came, one for the air conditioning, and the other, an electrician. Everybody was good. They knew what they were doing and what was needed to be done.

We had an issue with half of our house. Some of the outlets and lights weren't working. I filed a claim online with AHS and it was easy. The contractor came out and fixed it pretty fast, with no issues. The contractor was also friendly and professional.

I recently submitted a claim with American Home Shield for the AC to be checked out for preventative maintenance. AHS emailed to me the time frame of when to expect the contractor to come out. The company called me an hour later and then they showed up in the time frame that I was given. The tech was a nice, young man and he knew exactly what he was doing. The AC has been working fine since he has been out. So far, AHS has been awesome and my experience with them has been great.

Every time we have submitted a claim through American Home Shield, we definitely get a callback within 24 to 48 hours timeframe. We’ve never had any problems with whoever contractors they bring in and their availability. They come when they say they’re coming, and they find the problem. We haven't had any problems with American Home Shield in the 15 years that we've had them.