American Home Shield Reviews

There was a leak in our toilet. I submitted a claim over the phone to AHS and within the next 24 to 48 hours, they sent out a tech from Gluff Plumbing. He fixed it and my experience was great. He was really quick and everything has been working since the repair.

There was an issue with my pool heater. I do everything online so I filed a claim online with American Home Shield and the process was fine. When the contractor called to schedule, I told them that I have work and they told me that I don’t even have to be here. So, I wasn’t here when the tech fixed the heater and it has been working ever since. I’m satisfied with AHS.

My house is about five years old and there was no P-trap put in when the house was built for the water from the air conditioner to pump the water out of the house. The condensation caused leaking in the house. So, we had to have somebody come out and repair that. My husband called American Home Shield. The contractor that came was professional and timely. They showed up when they said they'd be here. He knew what he was doing. But they didn't cover the installation of the P-trap. They, nonetheless, diagnosed what was wrong with it. And then we had to hire them, separate, to come back and put in the P-trap into the closet which is in the middle of the house. When it leaked, it leaked down 'cause it sits upon a pedestal in the closet, and it leaked underneath into the cement floor. When I was changing the filter and found it leaking. I didn't know with the filter, but it was completely soaked -- no wonder my allergies were killing me.

The panel board of the air conditioner was not working properly. I filed a claim with American Home Shield online and the process was easy. I got a contractor out for service in a couple of days. He was professional and he provided good work. From where the air conditioner was previously located, it kept causing it to short out, so he changed the location and explained that and it has been okay. I haven’t had any issues since he left.

I have been with American Home Shield coming up on 4 years now. I have paid my monthly fees on time and have paid in excess of $2,000 if you include the premiums alone. My first use of their service was on pipe leaks in the house. I paid my $100 deductible and Total Plumbing sent a contractor in a few days to assist me. Within 5 minutes and without even looking at the problem, he advised me the basket strainers are not covered under my contract (I have read the contract and knew he was lying) but if I paid him directly he would fix them. I called him out and contacted AHS who confirmed they did cover the repairs and he advised he needed to come back to fix as he didn't have the parts to fix them. He later returned to fix the leaks after a few more days. Needless to say I will not be using that contractor again hoping the next time I needed my home warranty they would send someone honest.

Purchased a home that had a warranty with American Home Shield and picked up the coverage. Immediately discovered a catastrophic issue with the pool heater. Told them the pool service company I use said it needed to be replaced. They then charged me $75 to have their company look at it. Their technician said it needed to be replaced. They still denied the replacement. Then a couple weeks later, the natural gas leak from the broken heater almost blew up the neighborhood. I called and got a foreign operator/customer service rep who I could understand, so I requested a supervisor. After 45 minutes on hold, same woman came back on and said she was the supervisor. Told me she wasn't who I was speaking to before, and then 2 minutes later said, "Like I told you earlier..." BUSTED, you ARE the same person I was talking with.

I used to say that I would recommend American Home Shield highly. However, we're still in a standstill. I've had two claims, the first one being for a new dryer and it has been going on for almost a year now. I contacted the sales department several times but then I have to wait 25 to 30 minutes to get somebody to talk to me. I just can't do that during a work time. But then, I did it in my vacation time and I was able to contact after I waited for half an hour. Somebody came on and at least she gave me a figure of the amount they were gonna give me. It was $788 and so I then said that I have a Bosch dryer. I checked to find out what such things cost 'cause I bought mine brand new and the one I had couldn't be fixed. The rep then said that AHS does not actually provide the same brand as the one I have.

When I realized that I didn't have any hot water, I signed onto American Home Shield and put in that I needed someone to look at my water heater. AHS sent out a person that does AC and hot water heaters. However, the tech from there said he didn't work on my kind of water heater. He said that I needed a plumber. So, he transferred the ticket and Dave & Sons Plumbing came out that same day.

American Home Shield sent Foster’s Appliances who did a good job. Our appliance stayed on after we turn it off. We would turn it off and the motor would still go. Foster’s took care of it. And everything was fine.

We bought a brand new house and the air condition wasn't working. I called American Home Shield and they said they would set me up. They went into a pool of companies that could support their contracts. And initially, we were told the contractor couldn't see us till Monday. That was six days away and I said I could not, I have a four-year-old boy who was not gonna do well in the heat, and my wife has asthma. The customer service lady named Lynn was amazing. She had me on hold for 45 minutes, and she reached out to everyone she could get ahold of.

My wife went to close my oven door and one pane on the outside shattered. I submitted a claim for it to American Home Shield. Their reps have been nothing but professional and helpful. I've submitted a handful of claims before for different things and it has always been painless to do so. Either they get back to me or somebody from the repair company will get back to me relatively quickly. I'm very pleased with AHS.

I submitted a claim with American Home Shield for our HVAC. The ductwork was leaking through the ceiling. I submitted the claim over the phone and the experience was good. They provided quick service and prompt response. The contractor called me directly and our interaction was very professional. The contact line of our unit had clogged, but it had clogged up again since then, so my husband had to re-repair it. Nonetheless, I was pleased with the service and with the timeliness.

Making claims online at American Home Shield is convenient. Recently the AC wasn’t working, but it ended up being a thermostat programming issue. The contractor was pretty good due to their level of professionalism, courtesy, kindness and knowledge. However, they sent one guy out to look at the system prior, and that guy didn’t know what was going on. He literally was on the phone talking to somebody about what his readings were doing. He was clueless. I was trying to get a tune-up on the system and I thought something just needed to be cleaned up, and he couldn’t do that. So, he left and I had to do a work order, and that’s when the last guy came. He figured it out quickly and then he went to the thermostat, and within five minutes, he fixed it.

I had a pipe break in my basement. I submitted a claim online for it, and it worked well. The contractor was great, and there were no issues at all. The pipe is no longer leaking, so it's perfect.

I called American Home Shield for a leaking toilet. The contractor they sent out was very nice, very professional and fixed the toilet. He had the parts so it only took one day.

I’ve used American Home Shield now for a few years, and I’ve been more than happy with the service. I have rental homes, and I use it on them too. I’ve never had an issue. I have had a couple of claims and and their contractors come immediately and fix the problem. I had a claim for a sewer problem and they had set up the appointment within 24 hours. It was two days before the contractor came and they were excellent. They cleaned out the drain for me, and I’ve had no issues.

Recently, my air conditioner would not start up. I went to AHS's website and filed a claim there. The process was very simple and thereafter, they sent a tech from Page Refrigeration. They took care of the situation very quickly, diagnosed what was wrong and replaced the part that was necessary. They had things up and running afterward AHS was recommended to me by a fellow working and thus far I've been very pleased with them. Both times I had claims, their service people have been prompt and took care of my problem.

I had a claim with American Home Shield for my refrigerator and everything was fine with it. The performance of the repair was painless. I had a fine experience with American Home Shield that's why I continue to pay my monthly dues. I am satisfied.

American Home Shield sent Affordable Appliance Repair and it was a good experience. It’s just that when the guy was putting in the icemaker, he was dirty and sweaty. He left a bunch of marks so I had him clean it up. At first, it was supposed to be GE coming out to fix it. But I wasn’t able to keep the appointment. They didn't wanna give me the appointment any more. I was kinda down about that. That was kinda odd. But they called me back right away. AHS was able to help me after the switch to Appliance in two days. But I had to call AHS again. I told them that I noticed that it wasn’t making ice for two days straight, and the tech showed up and said that I might need to get a water filter for the fridge. I’m doing that right now. I ordered it today, and it’s supposed to be in the mail in seven to 10 business days. After that I'm gonna see what it really works like.

I'm very satisfied with American Home Shield's response to my issues concerning my home. I called and told them I needed a system check and Infinity Home Solutions came out. They came out in 72 hours and the service tech was very informative. He checked out the system and everything was working okay, but he mentioned that the filters needed to be changed so I went out and I purchased filters. The filters have performed a lot better since I changed them. There was something else that I wanted done that I was charged for, but the contractor never showed up. I called AHS and it was like they didn’t know what I was talking about. I know there are some stuff they don’t have control over like the contractors, but as far as their response of handling and taking care what needs to be done, I'm pleased with them.

I recently had an issue with the stove-top range. The burners stopped working in the oven. I only had one burner that was working and the oven was burning everything even on one, so I couldn't use it. I couldn't bake or make anything with it. I submitted a claim with American Home Shield and I spoke to a person. It was an easy process and they were able to help me. The contractor that came out explained what he thought was going on and he also explained that he may not be able to fix it because of the parts. Either they didn't have the part or the part would’ve been much more than a new appliance. He said AHS would give back refunds and tell us how to proceed. AHS would let us know if they were gonna order a part or if we had to get a new range.

I haven't been really happy with my experience with American Home Shield. When I'm on the phone to submit a claim, I wait a long time. Also, the deductible for the service calls has gone up over the years. It used to be 35 bucks and now, it's up to 75. One time, AHS had somebody out to repair our dishwasher and it still doesn't quite clean the dishes. The dishwasher needed a motor to be replaced which they did but ever since they repaired it, my wife has complained that the dishwasher hasn't been cleaning the dishes.

My children highly recommended getting a home warranty and I finally relented. I have AHS for about one year now and recently, I submitted a claim with them on the phone because I had a blocked drain pan. It leaked and there was so much water. I received very timely service and my experience was great overall. I got a text message saying that South Belt AC was assigned to me and that they would give me a call within 24 hours, and they did. Then, the tech told me what time to be possibly expecting him first thing in the morning. And he was definitely here between the hours that he had stated. He unblocked the primary and secondary drains and worked on the Nest thermostat which had a wire that was shorting. Everything has been working perfectly since then.

I had a GFCI plug in my kitchen that was not working. It just didn’t have any electricity. I file a claim with American Home Shield over the phone and they told me that they would contact an electrician and the electrician would contact me for an appointment, and they did. They sent me an email with the phone number, so I called him. The electrician opened up something outside, pushed the button like on a hair dryer, and it was fine again, so that was great. The electrician was very professional. I was really pleased. Overall, I was very satisfied with American Home Shield.

I submitted a claim to American Home Shield online for my hot water heater. It was my first claim and it was successful. I didn't have any problem doing it. Their website was pretty easy to navigate. Then they sent Hardee's Plumbing out and the hot water heater was replaced. Since then, everything has been going good. I'd recommend American Home Shield.

My AC wasn’t working as the air was hot instead of cold. I called American Home Shield's phone number and the rep I spoke to was nice. The tech from A & R Complete Service came the same day I got a phone call to schedule the appointment. He was able to come in on Sunday and I was off that day, so it was very convenient. He was able to fix my AC and was really good.

Tap Plumbing recently came for the water heater which was broken. American Home Shield was very quick and everything went smoothly. I had a little bump in the road at the beginning when the rep didn't know a lot. Since she got me confused, she said it was gonna take a couple of weeks. But I talked to somebody else and he clarified everything, so everything was fine after that. I can't thank them enough and I will continue to be a customer.

We had a leaking faucet in the bathtub and I called in my claim to American Home Shield. I paid the co-pay and Rescue Rooter was here the very next day. The guy fixed it and did a wonderful job. The other guy had to change a few parts. I would ask for them again for any other kind of plumbing thing. They were very good. AHS seem to be doing a wonderful job and I've had no problems.

My AC wasn’t working at all and I filed a claim for it online, and American Home Shield's database was fairly easy to use. Delta Cool, the company that they sent, was professional. They were quick and easy to find the solution on whatever the problem needed. Their tech was able to repair my AC in a matter of time and it’s working perfectly right now.

My most recent claim with American Home Shield was backed up toilet and then our kitchen sink needed repair. Their online claims process was simple and very easy. AHS's customer service and timeliness, and the contractors that they sent out were great. Everything’s fixed at this point.

I've been with American Home Shield since 1985 and they've been okay. Last week, they came out and did the $75 tune-up. A guy came and did the tune-up and then, he identified that the drain outside the house was clogged. So I had to put in another claim for that. No one called me back on that but they charged me $125 and that was the AC. So, I'm still waiting on a call for that. Also, they say they cover stuff, then they don’t cover it. Another thing was one time, with the garage door opener, the guy who came was terrible. He did the garage door and then my garage door is still messed up. My remote was messed up so bad and it doesn't work anymore. I called back and put a complaint. And there’s nothing happening with that.

I recently had a routine check done on my air conditioner. American Home Shield contacted me and told me when the service company was coming. Last summer, when our air conditioner went down, it was the same company that came to repair it. My husband was coming out of surgery and we didn’t have any air conditioning. These people were so great for us and they went way out of their way for us. This time, they called and asked if they could come and see me between 11:00 and 3:00. Then they sent out the same tech that did the service for us before. He showed up when he said he was gonna be here and he was above and beyond. He came in, did his thing, and didn’t make a mess. They're a wonderful company that's great to deal with and their techs are good guys.

The pipe that leads out to our shower drain was corroded and was leaking into the roof. The contractor AHS sent cut a hole, fixed the pipe, and patched up the hole. It has been working fine since. The tech, Lenny, did a wonderful job. We have used American Home Shield before in the past. My claims submission went well. I don't think I really even talked to a rep. It was all just hit 2 for this, hit 1 for that. Internet was easy enough. I just put in the problem and they took care of it.

I have two contracts with American Home Shield for two different homes. I recently had an A/C problem with one of the homes and was given Southern Comfort Heating and Air as a vendor. They were prompt in diagnosing the issue and when it was determined that it needed to be replaced, they were prompt in scheduling a date and time and stuck to it. I couldn't be happier. I have been a customer of American Home Shield for 11 years and I am not going to say there haven't been any bumps in the road. But when it counts, it has been a worthwhile investment and I will continue to be a customer as long as I get the treatment I have had in the past.

I have had AHS for over 5 years and I've have had to call them out for my air conditioner every year. Instead of replacing it in the first place they kept putting a bandaide on it and as a result I would have to come out of pocket with hundreds of dollars each time for "freon" or something else. They finally replaced it last year 6/18 which I had to spend $800 (not covered expenses). There are ALWAYS NOT COVERED EXPENSES!!!! Now it's 4/19 and once again the air is not working.

Contractor S.A.P. HOME REPAIR SERVICES didn't show up during the confirmed period 9 AM to noon. I got no response from contractor (calls and text) after period. Therefore, I contacted AHS and waited for contractor the time AHS told me to wait, beyond the period, while AHS (operator Mike) contacted contractor. When the contractor showed up later but I already had left the house, contractor informed could not wait for me to go back home and left. But instead of rescheduling the visit, I was charged the $75 and have the request status as "complete".

I recently had an issue with the heating ducts for the heating of the house. The ducts weren’t attached to the vents in the floor and they were rotted and needed to be replaced. I filed a claim with American Home Shield and made the service appointment online. The service techs that came out to do the repair were great. They took care of everything that day and everything has been working great since then. It’s pretty handy to go online, pay the flat fee, schedule an appointment, and have the techs come out and take care of whatever is going on.

Horrible experience. Called AHS and went through the automated service, provided account info and credit card info. I was then transferred to a operator to schedule an appointment, but she (Mel) proceeded to ask the same questions I previously answered via the automated service. I asked to speak to a manager and was hung up on after being on hold for 20 minutes.

Our garage door wasn't opening but as soon as the guy from Garage Door Expert walked in to look at it, he could tell that two springs were broken. But it wasn't covered and I didn't know that until the guy came. He looked at it and said it's not covered. So I ended paying for the spring and the labor on it, about $325, as well as the $100 to American Home Shield. I'm sorry that I had to spend that extra $100 for them to come out. I'd like to know upfront if paying this extra hundred dollars is going to benefit me. Nonetheless, the technician did a good job and it was quick.

I recently had AHS send out a contractor because the cooling part of our refrigerator went out and my icemaker was also broken. The tech who came was very pleasant and professional. He did a great job in terms of resolving the issue. He had to come back a second time with the part for the icemaker and he called ahead and let me know he was on his way. He was there at the time he said he would and he took care of it. We're pleased and I had no issues whatsoever. It's been just a couple of weeks, but the unit is working the way it's supposed to work.

There was a drip in the faucet in the tub. I called Home Shield and they took my $100 out of my bank account. Then they said that the tech from Red Dragon Plumbing was gonna contact me and he did. At the time that he was coming out, it was late in the afternoon and I told him to do it another day because the traffic was so bad and I had to leave. He was fine with that and he came out the next day. He was very professional and he took care of the job. He was cool and I like him. I will also use him again. Since the repair, I've turned on the faucet a couple of times to clean it and it's been working fine

My heater won't fire up. I called American Home Shield and they sent out a guy the next day, and he took care of the problem which turned out to be a thermostat and another relay switch. He replaced them both. It was good. He was very professional and went on his way, and everything works fine. Their contractors are very nice people and they have excellent service.

My experience with American Home Shield went very well. I have had them for years and my daughter and son have them too. My recent claim to them was for a plumbing issue and my daughter submitted it as she takes care of my affairs. The issue was something about the way the plumbing was done years ago and it made it hard for the plumber to do it. But, they were able to fix it. They only came out once and my plumbing is fine now.

Being alone with the contractor makes my wife a little nervous but the air conditioner guy that American Home Shield sent was very professional, very nice and thorough with everything he did. The only thing that we didn’t like was that he didn’t wear shoe covers. I think everybody that comes in should do that. But nonetheless, the air conditioning works great now. He changed a capacitor and the air conditioning is perfect now.

The service from A/C Pros was to check my thermostat to make sure it was working properly as I knew it was not. I had bought another thermostat in advance in preparation, so the guy could make one trip instead of multiple trips. And when he got here, he checked out my equipment, and noted that the setpoint and the actuals weren't right on the thermostat. So, he installed a new one for me. And everything is running just fine.

I bought the house new 11 years ago and I never had the air conditioner serviced before. When I turned to American Home Shield to have it tuned up, I thought it was a good idea because it was 11 years old. I submitted the claim over the phone and a tech from A-US Air Conditioning of Texas came out. He said that the motor's bearings were bad and needed to be replaced. He also said that it was leaking oil.

My ice maker stopped working, then the freezer and the whole fridge stopped working. It took about a week for a contractor to come out which was a little longer than expected, although it was just timing on the way it fell on the weekend and having to get approval from American Home Shield to do the repair. The contractor also had to order parts. The refrigerator has been perfect ever since.

We had a leaky pipe in the wall so we’ve got water on the floor coming out from under the wall. We called in a claim with American Home Shield and they sent someone out the next day. He was the same contractor I’ve used once not too long ago when we had a hot water heater break and he was good. Before he arrived, I explained the issue to him on the phone. And when he arrived, he was prepared. He had to get a part then he came back and replaced it. It was good and I haven't had any problems since. We’ve only had to use American Home Shield twice and in both times, they got it done as quickly as I was expecting it to be done.

The AC's evaporation core was broken, so River City Heating and Air had to replace it. When I submitted the claim to American Home Shield, it was easy doing it online. Then the contractor contacted me. Those guys were very professional when they come out. They did a great quality of work. The only thing that I would like is just the turnaround time would be quicker -- I submitted the claim on the 24th of April and River City Heating came out on that Friday, the 26th. They called me the next day, so it took about two days for them to come out. And then, once they came out, they go back and submit information to American Shield of what was wrong. And then, someone from American Shield called me just to confirm that they received the information from River City.

I wanted preventative maintenance on my two air conditioners. I called in to American Home Shield and told them that I had two outside units. They said that was okay and that I was gonna be responsible for $75, which I understood was a service call payment fee. I strictly asked the rep if that was for both units and she said yes. She also told me that within 24 hours I'd have somebody call me and everything that she said would happen did happen. The man from Pure Air HVAC called me and scheduled the repair in four days. It happened within a short period of time and I was happy about that. When he came out, he checked both units and my experience him was great. But then, he called me to say that I still owed $75. They were telling him that the work he did should be for two charges and he wanted to get paid for both. But I told him that American Home Shield told me the fee I paid was for both units and I expected him to check two units.

The toilet was clogged and we tried several things, but we couldn’t get it clear. My husband submitted a claim with AHS and he did it over the phone because we were trying to get that resolved quickly. Initially, we had some problem in getting a contractor, but they sent somebody out a couple of days later. A tech from The Lindsay Company came out and he was very nice. He did the job right away and he had to put a snake through the thing and clear it. The toilet has been doing okay since the repair and all in all, the contractors that AHS had been sending to us were okay.

I was having issues with my air conditioner that went out. I called the issue in to AHS and the tech from Alejo Electric came by. Initially, I thought that there was an issue with the electrical breaker that was connected to the air conditioner. But then the tech he verified that there was on issue with the breaker, and that we were controlling it with the wrong switch. He checked everything over and made sure that it wasn’t what we thought it was.

When the locks weren't working, I filed a claim over the phone with AHS and my interaction with their reps was great. They sent Texas Lock Professionals of Austin right away and my experience with the tech was perfect. He worked quickly and gave me keys. They go in smoothly and they lock well. There were three locks that needed a repair and everything was good. I would recommend AHS.

American Home Shield decided to cancel my contract and keep charging. When I called, they said that I didn’t have coverage and that they saw how I had elapsed so, they couldn’t cover anything that was broken in the meantime. I had to fight for weeks and it was very frustrating. I didn’t think it was wise for me to just cancel so, I had to stick with them but now, I've sold the house. It was a horrible situation. I started the claim with a phone call and the rep was so nasty and rude that I asked to speak to his manager. He said he had several phone calls documented and that there was nobody above him. It was shocking and I started to do research on that home warranty. I found out that this was not unusual. I told them that if I were elderly and couldn’t stand up for myself, I would be out all this money and they would be laughing all the way.

Greenway Home Services was sent by AHS and they checked my dishwasher for leakage as well as the electric stove for one of the burners' disconnection. Everything with them was 100% and the service they provided was very good. Their techs have been excellent which is why we always ask for Greenway.

I’ve used American Home Shield for plumbing in the past and for the most part, they were positive experiences. Recently, I had a blockage somewhere in my main sewer line that was affecting the main sewer outlet. I used Pace Plumbing before with American Home Shield and outside of them for some repairs, so I wanted them on the case again. They're really good people.

I went online to let AHS know that I needed a spring checkup on my air conditioning unit. Their website was good and easy to use. I was told that the contractor would be out between 2:00 and 4:00 and he showed up at 2:00. He was nice and things worked out well. The same thing happened when I submitted a claim for something that I couldn't fix. I am pretty handy in general and that's why I got the biggest deductible that AHS has.

Last time, I called American Home Shield to fix our garage door, which opened by itself all of a sudden. Their claim process was easy. We scheduled it and the technician came and said, "There should be this little button that when you press it," he said, "that should be the problem." So, he disconnected that. Now, we don't have that button and he gave us a little garage door opener. He said he has ordered the part but it is almost three weeks now. It's taking such a long time. We called AHS and they said that they are gonna send an email to Precision Door. Apparently, I don't know if they sent an email. They didn't have the courtesy to call us back and that's where we are right now. We have been with them for 30 years and for the most part, AHS has been fantastic. We have a second home that are insured through them as well, but this is the first bad experience we've had.

AHS sent Ion Electric and they replaced the breaker fuse on the inside of the breaker box to my heating and air unit. The service with them was really good. They got it repaired quickly. The tech was very professional, nice and courteous. He had the part with him and did his job. and he left. But when it comes to heating and air situations, when it’s warmer, I don't think that they are timely in getting things like that repaired. And I feel like those are situations that possibly should be taken care of a lot quicker.

I made a claim with American Home Shield for my washer and everything went well. They fixed it. Everything was exactly as planned.

I had a leaky outside faucet that I couldn't stop. The water was running down the flowerbed into the alley. I was gone when it started, so it was running for over a week and there was quite a bit of water. When I got home, I called American Home Shield and other than having to wait a long time on hold, everything went okay. The contractor couldn’t come the next day, but I knew that it’s not reasonable for a plumber. They came out in two days which is exceptional for a plumber because they usually have everything scheduled for the next day. The plumber diagnosed the problem, put in a part and fixed it in about 10 minutes. He was very nice and even gave me a little more information that I had a frost-proof connection there and told me what I should do when it got cold. Overall having American Home Shield is worth my money.

I blew a breaker and than my fan motor blew thereafter. I called AHS and working with their reps went quickly. The techs who were sent were good. They replaced the breaker and fan motor and we haven't had any issues since.

I had a leaky shower head and it was continuously dripping water. Plus, one of my faucets wouldn't work. Filing the claim with American Home Shield was easy. It was my first claim and it was simple. I did it online and the website was easy to navigate. I wasn't here when the contractor came, but my wife said he was a nice guy. He fixed it that day and everything has been working since then. I'm satisfied with AHS.

I am a realtor with Coldwell Banker Premier in Las Vegas. The AC went out three days ago. I called and AHS sent someone out the next day and it was fixed quickly. I will continue to recommend AHS to my clients.

Our dishwasher was not working so we called AHS with whom we have a home warranty. Their contractor came out, did not have the right part and left. He came back again and installed a part. The dishwasher still was not working. I called AHS and they sent the same contractor out. Again, he didn't have the part and he left. He came back 10 days later with a part (now if you're keeping track, this is FOUR days I had to take time off of work to accommodate their contractor). He installed the part and AGAIN the dishwasher was not working properly (not heating up or getting soap rinsed off dishes).

As a customer of AHS, they recommended a seasonal check of our AC. It was working perfectly, just a yearly cleaning and check. After paying $75, AHS sent out one of their vendors. Two guys came, stayed 15 minutes and proceeded to tell me it was fine but I would need to replace my unit in the event that I lost my R-22 Freon, it would not be able to be replaced. I have NEVER had a Freon leak as I maintain our unit very well. We put in the unit new, had bi-yearly checks every year. After one guy kept me in the front yard trying to sell me a new unit, another was at my unit. It has been cool, so I haven’t used the a/c.

We had some rollers come loose on the glass door opener. My wife called American Home Shield, submitted the claim, and then they got a hold of a company that came out and fixed it. The contractor fixed it in a really good time and I was very happy with it. They did a great job, and they were very professional. I’m very happy with American Home Shield.

Something had gotten caught in my washer. It wasn't closing and the lever was off of it. The contractor who came out was fine. He explained to me how to use the appliance ‘cause I had no idea what I was doing. But I can’t understand why American Home Shield taxed me to have the services and then if I file a claim, they would charge me tax to have the service as well. That’s overkill.

We did the $75 AC tune-up with American Home Shield and found in the tune-up that the compressor needed to be replaced. So we went ahead and had that done. They had the parts on them and were able to fix it that day so they didn't have to come back later. I would recommend AHS to a friend.

When our oven was on for a little while, it would just shut off. I went online and did a claim with American Home Shield. The expectation on time was just a few days. National Platinum Services was the contractor sent out and they were very good. They changed the main screen and everything. Everything has been great. AHS is very valuable because it works.

Our refrigerator wasn’t making ice. I got a response immediately from AHS after filing the claim and the very next day, the technician came. He was very professional and was in and out within 30 minutes. Overall, it was a hassle-free experience.

Our pool pump was leaking and it was collecting water at the bottom, so I was losing some water from the pool. I didn't wanna have too much water loss, so I put a claim in with American Home Shield. I did it online and it was very easy although it took a little bit of work trying to make sure I was 100% covered for the job I was requesting. The contractors called me within a couple of hours to schedule an appointment. They talked with me about exactly what they needed and they were very thorough about doing things so that when they get out there, they could assess the problem better.

There was no power on the lights in the ceiling and in the outlet of the bathroom. The power outlets close to that bathroom was not working as well, and there was no power in the stairs that goes to the basement. I called American Home Shield and requested the service. The contractor came out in the morning from 8 to 10 AM. He called me before arriving and informed me that he was on the way, arriving in about 10 minutes. When he arrived, he rung the bell and identified himself as the contractor to repair the power. I showed him what was the failure. He noticed what was the problem, and then he started the investigation and then repaired it. It has been working perfectly since. I am highly satisfied with American Home Shield. In case of any problem, I don't need to go to the yellow pages or go to the internet to look for a contractor. They find someone available and they contract it directly.

I filed a claim for a pool pump with American Home Shield and got contacted the morning after the contractor contacted me. Then, the contractor was out here in less than two days. Their communication was very clear as to what time they were coming and they came on time. The contractor did the job the same day that they saw it. They were very fast, accommodating and did a very thorough job. Since then, the pool pump has been perfect. I’ve recommended them to a few of my friends and they bought AHS' service too.

We've had American Home Shield for years and they do a great job. It's really worth the money. I usually make claims online and the website is terrific. Appliance Connection has been really good and Myers HVAC has been exceptional. The techs sent out to fix my dryer were fabulous, professional, courteous and responsive.

I made a claim online for a refrigerator and it was extremely easy and quick. The tech was very professional, knowledgeable, explained everything as he went through the process of making repairs and took care of us. It was all done in one day and we haven't had any issues since.

I bought a new washer machine and I need to make contact with American Home Shield. They should send me an email to explain where I need to send my receipt for the washer that I bought. I called them recently because a fan in my bedroom wasn't working at all, so they got a contractor to come and fix it. The contractors are all awesome. I've been with American Home Shield for a long time and my experience with them has been nice.

Previously, AHS had our fridge fixed and they did a good job on that. More recently, our washing machine was leaking and so my wife set up a claim online with American Home Shield. We got someone scheduled to come in four or five days but then when the techs came out, they couldn't find where the machine was leaking from. The same guy came back and upon looking at it, said that there was nothing he could do. Thereafter, AHS hired Pinnacle to come out and look at it.

We’ve had American Home Shield for 23 years now and though we’ve had issues with things that they did not fully over, it has been good most of the time. For instance, when the city upgrades what it requires when replacing things, like the AC. We had to pay out quite a bit to upgrade according to what the city requires because AHS did not cover that. On the other hand, working with their reps most of their techs have been good. We’ve had one company that we had a problem with. There was a plumbing issue and the technician said that we had put on a part that caught and then we put it on too tight, which caused the bowl to crack and then the bowl was not cracked. So, when we disputed that finding, they sent out another repairman who confirmed that we haven’t done anything wrong. Despite all that, I would recommend American Home Shield.

I needed my AC serviced for the spring service, and I ended up calling it in at American Home Shield ‘cause I like to speak to people rather than put it online. Greenway Home Services came out within a couple of days and they did well. The tech found a problem with the unit that needed a part, so he had to come back the next day and do it.

Pennington Plumbing came in recently to fix the faucet leak that we had. A couple of days after, it started leaking again and even worse than it used to. Today I gave them a call and they said they'll try to get someone to call me back and get someone scheduled for this leak. In a situation like that, if I have a business, I would try to fix it as soon as possible. So, I don't know if I'm gonna hear from them today. We had a bad experience with them one previous time, and I called American Home Shield and asked to re-assign it to someone else. It was re-assigned, and then those people did a perfect job. But now, I'm getting in a problem with this particular company again. I thought my default would be to switch to someone else, but it didn't happen.

I went over the phone to submit a claim with American Home Shield and it went fairly simple. The claim was to see if my AC was functioning properly for the sale of the home. It took NW Sundance Services 3 or 4 days to be able to come out, and the work they did was good. The tech seemed knowledgeable and professional, and he did what he was supposed to do. Everything is good.

The pipe bursts in the pool house and I got a shower in there. We called American Home Shield and they were charming on the spot. They gave us the name of the contractor and then they didn’t answer, so she called back and said that we should call PDQ Spa, so that’s who we got to deal with, and they came right out. They were really good. So, we’ve always just used them and the Home Shield did really terrific for us.

About a month ago, we had a plumbing issue. We filed a claim with AHS on the phone and their reps were very nice and helpful. The contractor that they sent out, A to Z, helped us and their guy was really friendly and nice. But I called them to come back because our sink was still clogged up. And until now, I have to plunge the sink every time I do dishes. I really don’t want AHS to send A to Z back out here because they’ve been out here twice and I still have problems. Other than that, I was very satisfied with AHS. They did what was expected.

A little plastic spoon melted into the burner in the dishwasher, and I thought it was damaged. So I called American Home Shield, and then a guy called me and he was out here within a couple of hours. He ended up being able to fix it, and it was great. He was very professional and it was a good experience. It is good to be covered by American Home Shield.

My garbage compactor stopped working. I called it in to American Home Shield and I was given a time fame of 24 or 48 hours. I got a text with the technician's photo and the right time of arrival. He showed up and was very nice, clean and professional. He works for a very advanced company. I liked that. He put the shoes on and he also put a piece of cloth so he would not scratch the floor. He disassembled the compactor and examined it. He said he needed some parts and ordered them. He came in a few days and installed the parts. The compactor just works perfectly. It was a very good experience and I want to thank American Home Shield.

We had a problem with our forced hot air system or the heater was not firing up consistently. So, it wouldn't stay lit. I went online to submit the claim to American Home Shield and I got two notifications. The first one said the claim was received and somebody would notify me within 24 or 48 hours. Then, the contractor reached out to me within that window and set the time. Interacting with him was great and awesome. Since the repair, we’ve turned the heat on and it has been warm. So, it seems to be okay. Having AHS is valuable. It saved us some money.

I submitted a claim to American Home Shield online for an outside air conditioner unit that wasn’t working. The process was very easy and the contractor came out the next day. He was very professional and he performed high quality of service. He diagnosed the air conditioner issue twice and fixed it in a timely manner. He was very thorough in explaining the issue he found and provided preventative tips.

My oven went off and it kinda quit working. I filed a claim to American Home Shield over the phone. I prefer to talk to them because they just will send some random person to your house to fix appliances. I liked the contractor they sent. The gentleman, Sammy, that came out to my house, I personally asked for him to keep coming back to my house. One, I can understand him. Two is, he's very knowledgeable about my appliances.

I'm usually on hold for a long time if I called American Home Shield's number, so I just submit my claims online. I called last year on July 1st, and the air conditioner issue didn't get fixed until July 26. I kept calling American Home Shield and they said the contractor would be out in a day or two. It was a bad experience. I had to buy two little indoor units with little holes that stick to the window, because it took them four weeks to get a contractor out. So, that cost me around 700 dollars but American Home Shield only paid me 150 bucks. The contractor fixed the blower but they cracked a drain line so it leaked in my ceiling. I had to pay for that because I didn't call American Home Shield thinking that the contractor would gonna tear up more. These people cost me a fortune.

We had a leak and the cold water on the faucet no matter how much we turned it, wouldn't cut off. And even when we went out to the main water thing, we couldn't turn the water off. When I submitted the claim, AHS said, "Somebody will contact you within 24 hours." It didn't even take that long. It took about 30 minutes for the plumbing people to schedule an actual appointment.

I have ceiling lights that are about 10 feet up in the air and they're fluorescent lighting. One time, they were blinking off and on then the other one wasn't working at all. I tried to put light bulbs in there but it wouldn't work. I didn't know what to do after that, so I submitted a claim online with AHS. That went perfectly and the techs from Baystar Electric that they sent out were awesome. They called me back within five minutes since submitting the claim online and they came out the very next day. It turned out that the problem was with the ballast and a new ballast was put in. Also, the wires were loose or they had shorted, so the techs had to mess with that a little bit. They had it all fixed up in no time and they were very friendly.

The dishwasher and the valve in it started leaking. We called AHS and Fleming Appliance came out the same day. Most appliance companies would take a couple of days, but this was a water leak so we got priority. The technician was perfect. He came in and knew what the problem was when he got here. He confirmed it and had the part with him. We’re pleased with AHS.

I had a water heater claim with American Home Shield before. When the fella came in to replace the water heater since ours was leaking, he was working on something that had loosened up behind the wall and had to cut through the drywall. So, the second claim was in regards to the need to get behind the wall by the first plumber. They came in and replaced a little piece of the drywall and finished it off.

Paid our $75 deductible to have our A/C unit cleaned. Made appointment but company no showed. Turns out company went out of business. Now we are having a huge problem getting our money reimbursed. Every time we call, AHS says they have to talk to the company that went out of business, news flash, they went out of business. They are not returning calls and refused to let us speak to a manager or supervisor. Very disappointed and taking my business elsewhere.

NOTE: I WOULD RATE ZERO/NEGATIVE STAR IF I COULD, BUT I'M FORCED TO PROVIDE AT LEAST ONE STAR. Unfortunately, as a consumer you are left with no recourse once they have your checking or credit card information. There is a reason the company requires this when you submit a request for service, even if you select to pay after the service is complete. I did just that (selected the option to pay once service was complete) and the service provider was a no show. But that didn't matter... AHS charged for it (a service that needed occurred).

My furnace blows some strong chemical odor and dust and insulation into the house through to the vents. The technician came to check my furnace. He said: “there is no problem with the furnace." AHS close my claim. I have to pay 100$ service fee for nothing. Then, I call the service people, a girl answer the phone. She said that she would send the same technician to my house to check the furnace again. If the technician could not find any problem, I have to pay another $100. I asked to use my own technician because I do not trust the AHS technician. The service girl said, “AHS do not allow using technician who is not working for AHS.” Then, I ask for different technician. The service girl said: "You have to pay for $100 if the other technician does not find any problem.” Why do I have to pay for the same claim which I already paid the fee? AHS is a bad company.

I have a contract that covers "improper installation" but they say my water heater was properly installed but the VENT was not and that DAMAGED the heater (it was not checked) so they refuse to honor the contract. So, the tech refused to check the water heater because was improperly installed: vent downward and on a pedestal without a pre-filter. AHS called and said the heater was damaged, how did they know? AHS said the "improper installation" only covered the water heater and not the vent. AHS refused to honor the contract after 3 years coverage. Isn't it a classic scam?

Back in December my refrigerator broke and it took use 4 months and 2 separate companies to get it replaced. The first company was Sears and the continued to miss appoints or reschedule until a 4 hour phone call and Lord knows how many supervisors before AHS determined they could issue a new company without charging me another service fee. Living out of a mini fridge with a family of 6 is difficult and expensive to say the least.

Unfortunately my garage door spring broke on Easter Sunday at 8:00am. Leaving me trapped in my garage. I called AHS 800 number and got a recording only. Understandably so on Easter. When a repairman came out he informed me it wasn't covered. So I spent 100.00 for the fee to have him to tell me that. The company would not compensate me at all. Even though they say they are available 24, 7. They were not. I would have been able to tell them it was the spring and therefore would have been told over the phone it was not covered, before paying 100.00! I have only used my warranty once and was quite disappointed at the lack of customer service! I may be looking for another home warranty company at this time. I have heard of others that are better at customer service. I dont like writing negative reviews however, I felt this necessary!

AHS customer service is not the main problem totally. I have been trying to get a simple kitchen faucet working, for over a month. CS keeps calling the contractor. Nothing happens. The sad thing is I am told that will call me back AHS or the contractor, phone does not ring. I am on the verge of canceling my account.

We are going on our 3rd repair visit for this item. We have been without a microwave for 2 months now. we have a large party coming on the 4th of May and will probably not have this appliance available. The company handling the repair has been an issue on other repairs. I think that it's the repair company that is the issue. But they seem to want to blame the warranty company.

I called AHS for a problem with my dryer; they sent someone out, told me they wouldn't fix it, and charged me $100 for the service. I then hired a local handyman who fixed the issue for $35. AHS charged me three times more to *not* fix the problem than someone else charged me to fix it.

They came out to my home and were supposed to replace the water heater. Instead the technician said he had to do an estimate and turn it in the American Home Shield and that they would be in touch me. He spent a total of five minutes at my house! I was immediately charged $125.00 to my credit card even though I did not receive a service call per the contract but just got basically a survey of the work.

Your customer service is the worst. Phone call wait time always 30 min. – 1 hour or more. Request to speak with a supervisor and she never came to the phone. It’s very hard to understand the broken language and the agent told me AHS can take up to a month to repair any product.

I phoned in an electrical claim with American Home Shield and Certified Electric was here within a day. One of my light switches burnt out and it was hissing or buzzing. The guy switched that out and it worked perfectly. He was very good and he did excellent work. I also had a bathroom issue with the fan that wasn’t working and he found that there was a wire that disconnected in the wall.

American Home Shield's reps are always very courteous. They don't come to your home, but the fact that I can call them and know that I don't have to wait two weeks for a repair person gives me peace of mind. The heat was not working efficiently and I called it in, and they gave us the phone number of the company but also said that they would be in contact with us regarding an appointment to come out. The tech came when he said he was going to come, and he was very professional and seemed knowledgeable. He checked things thoroughly and made a few adjustments. He did a very good job of checking and monitoring the air flow. That was the first time, to my knowledge, that they took the time to see if the air flow was as it should be. He also checked the filter to see if anything was obstructing the air flow.

We've been with American Home Shield on the apartments for two years now. We're renewing with them this month, and that's no question. Their reps were helpful and the contractors were punctual. I submitted a claim for a bathtub faucet and the service tech that came was very good. He was nice. I would recommend American Home Shield.

We recently had a problem at our house with our AC unit and when I submitted a claim online with American Home Shield, they called somebody up. The tech was out the next day and they fixed the problem. They did an excellent job and ever since then, I haven't had any problem with my unit so far. AHS will keep getting my business and I tell friends of mine that's around about them. It's worth it if you own your own home.

In general, I find that homeowner warranty companies are interested in perpetuating the life of old appliances and that they want to restrict their coverage as much as possible, but they are at least responsive and do intervene to restore. For example, in spring, I called for the dishwasher, the refrigerator and the dryer. The person who showed up to look at those three things denied coverage on one and replaced a couple of parts on the dishwasher. Then I was told that the dryer was not a problem they were gonna address because it would be maintenance. That particular person was cooperative, personable and certainly respectful. And then another person came for plumbing because I had an issue with the water heater and faucets. I also asked them for their special summer preventative maintenance for my air conditioner and the guy did a good job of checking that out and reporting to me that everything was okay.

I made a claim online at the American Home Shield website for a yearly AC check-up. The contractor called and said they'd be out on Monday, then they called that morning to give me a time. He was professional and on time. He checked the unit, told us that it still looked good and new and gave us some tips on how to maintain it for the future.

Aside from the most recent claim, where I placed the order and they sent out a competent plumbing company out, the claims I had with American Home Shield were horrible. They would only contract with this really incompetent plumbing company. And then, I asked for a rekey, and I guess only one person in California does it, and when he came to do the doorknob to my garage, I went to open it and the whole doorknob came off, and I couldn't put it back together. I put out a call for a rekey again, and nothing has come of it. I want that doorknob fixed.

American Home Shield's claim process is easy. My water heater was leaking and rusted, and all the water coming out of it was brown. I called in a claim for that, and the response time to get somebody out to my home was fantastic. GMI Plumbing came out and replaced the water heater. The guy was polite, super efficient, very nice, worked very quickly, very neat and tidy, and I have not had any problems since he finished. I’m very happy with American Home Shield and I’m gonna keep them for as long as I own my home.

I requested service from American Home Shield through their online portal. It was really easy and great to use. Then, I got a quick response from AUS and they contacted me to schedule an appointment. They came out and everybody was very professional. They got it fixed. Everything's great.

The brain of my refrigerator's ice maker went haywire and the water was working on its own when no one was home. When I called American Home Shield, the rep was appropriate and they helped me. But I was a little frustrated because it took three technicians to get the problem fixed. Each time a technician didn't work out, I called AHS and they worked with me to get someone out as quickly as possible. Plus, the last contractor who came out was excellent and fixed the problem in less than 10 minutes, which really amazed me. He put the brain in and took the other one out, and then he was gone. The ice maker has been working ever since. I'm happy with AHS and because they fixed the ice maker, I renewed. I've been with them for 23 years.

The townhouse is a rental property in Gaithersburg, Maryland and the tenants kept on emailing and calling the contractor who said they would get the part but disappeared. Meanwhile, I’ve been calling American Home Shield and I told them to give me someone else. They said I would have to pay $75 again. I told them that it was their responsibility at that point. They said I have to start over but I told them I was not starting over anything. I have been paying them monthly premiums and the $75 has been paid.

We recently had an issue with our heat pump and submitting the claim was really quick and easy. All the information was relayed. The tech was very friendly and he stayed in communication with me. He made sure to let me know exactly when I could expect the part to be ready, and he was always right on time. We've been using the windows more but when we have had to kick on either the heat for a cold night, or switch it over to cooling, it seems to be working like it's supposed to. I really appreciate American Home Shield. It's definitely already come in handy.

When we had a water pipe leak in our wall, I filed a claim with American Home Shield online and someone came out fast. I got a phone call from a plumber within 15 minutes to schedule. And then, he was out within a day or two. He was on time and was very friendly. He fixed the issue that day and did a really nice job. AHS also sent another company to patch a drywall. It took them a bit longer to come out, but they did a really nice job. I would definitely recommend AHS.

My AC was cooling in other rooms but it wasn’t cooling in the big room. The American Home Shield rep I spoke with over the phone was a very pleasant young man. The contractor that was sent came out quickly and did good. The air conditioner is working fine now.

I have AHS for seven years now and my experiences with them depended on the contractor that I got. I normally submit my claims on the phone and I had no issues with the reps I talked to. Recently, we didn’t have hot water, so we called American Home Shield. They sent out Street Plumbers & Rooter and the first guy who came said that it was an issue with the valve. He said he would come back in a couple of hours then he left. He also said that it would take a couple of hours for hot water to return. But a couple hours later, I still didn’t have hot water, so I had to call again. That was a Friday and the next day, he couldn’t come until the following week.

I had a good experience filing a claim with American Home Shield. It was smooth, quick and easy. I did it online. I like being able to submit the model number. That really helps streamline things. The most recent claim that AHS serviced was for a washing machine. They sent out two contractors. They're both very professional and timely. But the first one didn’t explain what they thought the issue was and they didn’t communicate with me much after they did an evaluation. They ultimately reported to American Home Shield that they couldn’t fix the issue.

When I took a shower in the master bedroom bathroom, everything worked fine. But when I came to turn off the water, it didn't turn off. I ended up turning off the master valve, so I didn't have water in the house. I put in a ticket online with American Home Shield then someone called me back. At first, I was given an appointment that was a few days out but I told them that it was kind of an emergency because I didn't have water in the house. If I turned on the water, then the shower would continue to run forever. So, they escalated that to an emergency and have someone come out from United Air Temp that same day to correct the issue. The contractor was awesome and very professional. He came in, knew what he was doing, knew the exact issue, and had it resolved as soon as he could. It was a pleasant experience and so far, American Home Shield's service has been great.

Sears recently came to fix my dryer, which wasn't working. I had some difficulties making the claim online at American Home Shield as I'm not sure what is going on with the online account. But once I called and waited, the recording asked if I wanted to have my service call me back, and I opted for that option. The claims rep took the information, updated the system and got me going. It was a great experience. Also, the contractor that came provided excellent service. When he opened the top, he explained to me what the issue was. I read the book from before and the very thing that I read was what was taking place. He called around to see if there was anyone that had a new board, then he ran out to grab that, came back and did the repair.

I recommend American Home Shield to everybody that I talk to. So far, the warranty has given me comfort. I know that I can just call somebody and they would come fix it. They come take care of it quickly and professionally too. So I really enjoy having American Home Shield. It was super easy to get the claim started when I was needing an ice maker looked at. It was my first time and I did it over the phone. In terms of response time, everything was excellent. Appliance Professional came in on time and replaced the ice maker. Thank God he had the ice maker in his van. He had to have been here for about 15 minutes then he was gone. He was super nice too. There has been no issues with the ice maker since then, so everything seems perfect.

The top portion of our double oven didn't work and the light would always remain on. But we still have the lower portion working. American Home Shield got the contractor in. Then, we had to wait a week for the motherboard to come in but that did not fix the issue. They needed to remove the oven but it was heavy so they said they're gonna come back with one other person. And then, AHS assigned it to someone else and a different appliance repair company came in. They diagnosed it to be some other issue. They ordered a part which is yet to come in. So, it's been a couple of weeks and the whole thing is not resolved yet, but it's going along. Also, my microwave wasn’t working but that was resolved immediately. The magnetron needed to be changed so someone who had the part with him came in and changed it.

I'm gonna cancel my American Home Shield warranty. I had a plumbing issue and did not have a good experience with the first person they sent out. AHS said that they could send out somebody else but then it would cost me if that person came up with the same diagnosis. We got into a discussion about the fact that the plumber they initially sent didn't even look at the problem. He just walked in the house and then said "Yeah I see the problem. I have to submit the report", and that was the end of it. He then came back and said that the claim wasn't gonna be approved because it was not normal wear and tear. I asked how much wear and tear the faucet has had such that it is broken. Eventually, I got a second opinion and that time the guy who came out was terrific. I got the faucet fixed.

We haven't had any covered claims with American Home Shield.

My experience with American Home Shield was all good. I recently filed a claim over the phone for a furnace. There was some kind of a sensor problem and they scheduled the same day for a contractor to come out. The tech who came out the next day was very knowledgeable. He had what he needed to fix the furnace and everything is fine now.

My experience with American Home Shield has always been excellent. There's always somebody for me to talk to and I don’t have any problems with them. When my dryer was just turning off in the middle, I phoned in a claim and it was a perfect process. The day that I set it up, I had an appointment with Majestic Appliance and it was within a timespan that I wanted. They're flexible too. If I say one time, they’ll give me another time if I miss that. However, we had to call somebody out three times because the first guy did nothing and the second guy said that it was nothing. They also ordered the wrong part. Then, we finally got the right part and the dryer was fixed. American Home Shield is efficient. If I'm not satisfied, they would send someone else out, someone who won’t disappear, and they are really nice.

I had a pinhole leak in a pipe and I submitted a claim over the phone, which was easy. American Home Shield sent a very friendly and knowledgeable contractor, and our interaction went well.

I had a follow-up call with AHS for a plumbing issue. It was the third time that the plumbers had to come out. But they got it right, and they kept working on it. And finally, the owner of the company came out, and got it situated quickly. I appreciate them doing it like that. I know it wasn’t as expedient as I wanted to be. It took time but it was understandable. However, this claim still isn't closed because a hole had to be cut in the ceiling, and I haven't heard from anybody about that repair yet. But there was another repair for my appliances before this, and that was with Riley. That guy and his company is excellent. They diagnosed the work, and got it done.

The oven stove wasn’t working and the ice maker was not making ice. And it was bad. I filed the claim with American Home Shield over the phone and it was good dealing with their rep. Then the contractors came on time. And they're very good and polite. It took them a minute because they couldn't figure out what it was with the ice maker. But after that, it was good. AHS is the best idea that somebody came up ever.

My built-in refrigerator went out so I tried filing a claim online but American Home Shield's site won't let me don anything online. Maybe it’s just me and I’m missing something, but I’m not usually totally computer-illiterate. But once I called, things went fine. Their reps are always really good and are quick to get a contractor out. The most recent one took a little longer than normal though, but it was on a weekend so that’s fine.

There was a water leak to the ceiling from my upstairs shower into my half bath on the floor below. When I filed a claim for that online, the process was extremely easy. D & D Plumbing came out and I had them come back ‘cause the leak was still there. Each time, they called me quickly and it took them 4 hours. But I found that the available time was 4 or 5 days out and they cannot ever immediately come so I had to wait up about four days. I didn’t really ask if they could accommodate me, but they had several timeslots available on the days that they had available so that was nice. I was just kinda disappointed on the timeframe.

A technician from Sears came in and he was amazing and very professional. We had two separate issues, and one was our dishwasher that just completely quit working. The technician checked it and found all sorts of problems, and he contacted American Home Shield. They discussed it, and they decided it was too much to fix so they replaced it. And then the guy came back in another time for our microwave that had its door and handle broken, and he tried finding a part.

This service was a huge waste of money. I had this product since I purchased my home and paid faithfully every month on their auto pay service. I finally had a need for their service due to a sewer back up in my home and called in to have the septic line cleaned and inspected for failures. I called in and was told that a company would call me in 24 to 48 hours to set an inspection. I could not believe what I was hearing. I am supposed to have raw sewage sit in my basement for that long before someone would even call and set an appointment.

Buyer beware. This is by far the worst company I have ever dealt with in the entire USA. They are crooks. They lie to people and they have the absolute worst customer service you could imagine and not imagine. Representatives hang up on you, leave you on hold, promise to take care of your issue and give you confirmation numbers and names and promises of supervisors to call you, and none of it ever pan out. When you ask for a supervisor, they refuse to transfer you to any claiming they do not have supervisors. It is a total nightmare... They tell you there is no contract and no penalties for cancelling. Yet when you cancel, they charge you and bill you and there is no one to talk to. This company is by far the absolute worst of all companies in the entire USA.

Extremely misleading customer service. I was a AHS warranty client for more than a year. And once we actually had a problem (garage door opener burned out). AHS desperately took every action to DENY coverage. Their technician showed up after 4 long days, failed to properly diagnose the problem, and stuck us with a $100 bill. They said they wouldn't cover the problem with my garage because of a problem with my "springs" even though it was very obvious that the motor itself had failed. Literally the very next day I was able to have a second company come out and fix the problem by replacing the motor. The second company even said the springs were totally fine.

We moved into our home and within one week the washing machine won't turn on. We called AHW and they sent out a repair person who said the machine is not repairable and needs to be replaced. AHW did not like that recommendation, so they said they were going to send out a second repair person. In a week or so he arrived and said he could not even run a diagnostic because it wasn't lifted off a plastic pan used to prevent floor damage if it leaked. This is such a scam on the part of these repair people. They try to wear you down with waiting on them and frustrating you with bogus requests, until you give up and just pay for it yourself. I am surprised there is not a class action lawsuit against this company for wasting people's time and charging us for bogus repair people who probably make 10 stops a day with 10 bogus excuses not to repair one thing.

The ice maker on our 13 year old LG refrigerator stopped working. Called AHS and they recommended Eddies Appliance Service in Maryland. I made the appointment right after I received an email from AHS. Got an appointment the same day. The technician showed up within the allotted time frame and fixed the problem right away. He was courteous, friendly and did not complain (which is rare). I would recommend AHS to anyone. I have had their service for over 20 years and have had appliances repaired and replaced and am very happy with their service.

Horrible Horrible Customer Service. I have been trying to get my AC fixed since Monday! The tech submitted the invoice to AHS and I called AHS to discuss the invoice and the rep stated that it was approved and everything was covered after my $100 service fee! 8 hours later I am told that I have to pay $1500 out of pocket because the first rep didn’t “refresh” the screen... Not to mention that my husband and I have been hung up over 10 times after waiting for more than 45 minutes!! Worst company ever!!! Still on hold by the way, and my husband is too.

Updated on 05/15/2019: Went round and round with American Home Shield on replacement for products they deemed needed to be replaced. They kept offering very cheap products stating that is what the contract says even after asking every rental agent about it. Their response, feature for feature, no matter quality. Finally asked about cash out in lieu, but never got a value from them as their plumbing company, Plumbers Inc. stated it would be $210.00 to have them install my replacement faucet and shower head for a total of $310.00 including my original service fee.

I filed a claim to AHS because there was a leak in the overflow valve. Will, the tech who came out, was really good. After they came out and identified that the air handler was bad, it went fairly quick. My experience with AHS has been all right. There was a little trouble in getting the contractors out though, but that's all.

I lost all the heat in my appliance, and the light bulb had gone out. I submitted a claim through American Home Shield and the experience was smooth and simple. I had to do it on the phone with an agent because they had an error on the contract. They had one appliance that was not even supposed to be on there. So they took care of that. They fixed the error, and then I went ahead and processed everything on the phone with a representative. The people that came to my house were very good, cordial, and made me feel comfortable. I was happy with the service. I'm not too happy with the price that I'm paying compared to the person who referred me to American Home Shield. Now, I live in New York and she lives in Colorado, so I was told that the price is gonna be much higher because I live in New York, which I don't understand that. I'm paying twice the amount just because I live in New York.

Everybody at AHS has been great. Whether I submit my claim online or the few times that I've had to call about the other issue, everybody has been fine. They worked with me, they tried to fix it, and I have no issues at all. And that’s why we keep the service and recommend it because, as everything, it's a little expensive, but it's still cheaper than fixing and replacing something.

My garage door wouldn't go down and the top panel looked like it was out of alignment. I got inside and I looked, and a bunch of the wheels had broken off the garage door. So, I called American Home Shield and got a hold of their contractor. He called me really quickly and made an appointment to see me the very next morning. He came out, saw what the problem was then called back and talked to AHS. That's how we found out that the things that were broken weren’t covered.

I’ve had so much work done through AHS and I've been very happy with them. The guys who did the check-up on the air conditioner were great and the garbage disposal guy was amazing. He impressed the heck out of my mother and she's not an easy woman to please. She said he came in, was very professional, knew exactly what he was doing, got it done, and was out within half hour. When I submitted my claims with AHS, I did it online because if you go by the phone, you’re gonna be on hold for three-plus hours. So their phone process sucks, but their online process is great. Also, their contractors came out within 48 hours since the claims were submitted.

When I bought the property in July of 2018, the AHS plan was already paid for up through April, and then I renewed it this April. I called them to submit a claim when our garage door openers didn’t work right and the experience was very easy. The rep was very good and the contractors were out fairly quickly. Everything went well when the contractors came. They were very friendly, got right to work, and they found a problem in the first door opener. But they couldn’t fix it with what they had there so they came back four days later with new parts, and installed that, and it’s been working perfectly since. However, the center garage is acting up right now. We just didn’t notice that until recent. We wanted to wait a while and see how it continued to act, if it would come back on and work perfectly. But every so often, it doesn’t work. But my experience with AHS is good, overall. I'm happy with it.

I'm a landlord and my tenant was telling me that the AC wasn't working. I contacted AHS and had another vendor referred to me. I called them on a Friday but then they never responded. The following Monday night, the vendor never bothered to call. So, I called American Home Shield and I requested another vendor, which we had worked previously. I called them, and within like an hour, Michael from Subcool was at the house. I'm very happy with him. He was awesome. Moreover, I had to pay out of pocket and Michael only charged me 350. The other fool wanted $850. So, when I was talking to Michael, I thought that he was more honest and that he doesn't overcharge me.

AHS reps were easy to get ahold of and easy to speak with. When my lights weren't working, they got me a contractor who was very knowledgeable. He did a good job and fixed the issue in about an hour. The only thing is I'm waiting on the septic deal. I sent that claim in the same time but I haven't heard anything about it yet. It's been two weeks. I paid for it already and I was assigned to somebody. But I believe a tornado hit their contractor's place.

I’ve had American Home Shield on and off for probably 20 years. One time, my refrigerator was not working. They sent me somebody three times who didn’t know what he was doing. In the interim, somebody always had to not go to work in order to be there to meet him. So, we actually all lost money waiting for a guy who didn’t know what he was doing. The fourth time, AHS sent me a different contractor and told me that if it was the same problem, then I would be billed again. But it was a totally different one, and after the fourth visit, it was fine. He fixed the problem in about 20 minutes.

I made a claim with AHS a few weeks ago. The garbage disposal was leaking dirty brown liquid under the sink and it smelled horrible. Then the toilet was running when nobody had flushed it. It’s easy-peasy to file a claim with AHS online, but there's no room for me to write a comment if it’s not necessarily the exact situation. But when they call, they always ask. So I described it to the company that called me and asked me to describe it before they would come out. The technician was a super sweet little guy. He had everything fixed in no time. He just did his thing and had me sign something when he was done. Everything has been absolutely perfect since the repair and I think it works better than it ever did.

This time of year down in Texas, it’s a pretty common thing to get everything checked. I submitted a claim to the American Home Shield website and it was good and easy. There was like a preset box. Immediately I was notified. And then, the contractors said they'd contact me within 24 hours to let me know when they're coming. I worked with the technician and his service was fantastic. He did everything above and beyond.

When we purchased this house, we were offered some type of home insurance, but we said we wanted to continue with American Home Shield and we’ve had it for 30 years. We recently got the new AHS contract and they offered an air conditioning check-up for $75. I have two air conditioners and requested service on both of them. One of them required Freon and I filed a second service request a couple of weeks later to finish the job. The computer of AHS picks up whoever is on rotation, so a different provider came out the day after I filed the service request. Both contractors they sent out were very competent.

Pro Appliance was sent out for my last claim and that service was fine. Everything was done perfectly. I was selling the house and I wanted the unit to be repaired so it was in working condition. It took like five days for the contractor Pro Appliance to come out but I was really satisfied with their people so I was willing to wait for that. Their contractor did a fine job and they did what they were supposed to do. The guy was very professional, was easy to talk to and was very helpful.

Our furnace completely broke down. We contacted AHS and then they assigned Budget Heating. Budget then had a technician come over. That time, I was not there. He said a circuit board burned out, and he replaced it with a new one. After he left, however, it was warm, so we didn't turn the furnace on for a couple of days. But then, it became cold, so we turned on the heater. It came on the first time, but then after the temperature was reached, the furnace stopped and the heater was not able to get it back on at all. It was trying to start but for some reason, it couldn't start with the fire. Despite this, the gas was still supplying. We smelled gas and we also heard the engine. It's something like the engine was trying to do something. It was a mildly pounding sound. We were a little bit scared, so we turned it off.

I had put in two claims with AHS at the same time. One was for our washing machine and the contractor that came out seemed professional. He said what the problem was and how difficult it would be to fix it. Due to the nature of the problem, it would be a replacement of the appliance. We're looking at which appliance we're gonna get to replace it. That interaction was very good. However, on the other claim, AHS sent somebody out for the wrong thing. The contractor seemed to not quite get what I was saying.

My water heater was leaking and so I called in a claim to American Home Shield. Their rep was very nice and I had the perfect experience. As soon as they heard that my heater was leaking, Crystal Clear Plumbing Professionals was right here. They came very quickly and I was very happy. My heater was old and it wasn't up to code and the earthquake straps weren't on. Once their tech looked at it, he saw how bad it was. He said I needed to have the straps on so I had to pay extra to get them on so I would pass the inspection. Still, he knew what he was doing and was very nice. Things have been perfect since the repair. Now, I don't have to worry that my heater is gonna explode.

I have AHS for two of my houses. One in New Jersey and one here in Lima and I always recommend them. Recently, we had a leaking faucet in the bathroom. I submitted a claim on the phone with AHS and my experience with their rep was good. I had to complain about Four Seasons Heating and Plumbing because they didn't do the job. They said that they had to change the whole sink and they gave me a replacement, which was way different than what I have in the bathroom. And the person who took calls for them was very angry and got easily irritated as if you work for them.

The washing machine wasn’t grinding and The Lindsay Company came out to repair it. Everything is fine now. The technician also came very much on time and he was great. Even the claims representatives at American Home Shield were great.

I recently filed a claim for the pool heater. American Home Shield sent out Xact Pool & Spa and I had a great interaction with them. They’ve been out here before and they do a great job. Everything works fine like it should ever since they’ve been here.

When we had an electrician come out, he didn't even check everything but he put everything was done. He was not ready to listen to us. He had to take a look at five of our fans, but he just looked at one. I don’t know what report he wrote. He was talking to someone on the phone. We had some issues with the lights, and he said everything was fine and he didn't know what we were complaining about. So, we were totally dissatisfied with that guy.

I had a light fixture that was going bonkers in my kitchen. I filed a claim with AHS online and they put me in touch with a local electrician. Then, he got out within a week which was pretty quick. When he was here, he was zippy and was here for less than an hour. All in all, I didn't have any issues and my experience was great.

I called American Home Shield to get their $75 AC tune-up. But in the midst of getting the tune-up, I decided to check my unit. When I went upstairs, my unit was down. I usually check it every year but when I went up and checked it and let it run for about a day, it had ice. I called AHS and Cutting Edge came out and did the repair. The tech went outside and checked the pressure on the air conditioner and he noticed that it was a pound and a half low on Freon. For anything over a pound, I had to pay the price. I had to pay AHS $100 for the tech to come out, plus I had already paid the $75 for the AC tune-up. But the AC tune-up was scheduled for the 17th of May, so that gave me an opportunity to go on ahead and cancel it because the unit is fine. And the $10 for Freon was deducted from the $75. The tech also put some Stop Leak in it because he said I may have a leak in the line there, and it’s running fine now.

My AC was starting on but the motor inside where my compressor was was not turning around. I did a claim online with American Home Shield and navigating through their website wasn’t a problem. The only problem I had with it was that they told me that someone would call me. But they didn’t call me. A-US Air Conditioning of Texas just showed up. And I had to rush leaving from work and run over there so that I would not miss it. This is the time of the year when you don’t need to have your air conditioning not working.

We had a leak in a pipe under the house and the online process to submit the claim to American Home Shield was easy. However, I had to follow up and call back in. Initially, when the contractor was scheduled, timing was a concern. So, I called and asked if we could get somebody else dispatched. AHS was able to help me get somebody else who would come quicker. The contractor knew what they were doing and they were professional. They had to come back because they couldn't tell what caused it or where the leak exactly was because we first had to get the water taken out before they could get on with it. Then, when we get that done, they came back and they were able to get under there. They took a picture of it, diagnosed it and fixed it on site that day. Since then, there has been no issues.

I called in a claim for my outlet and exhaust fan. The contractor that American Home Shield assigned came the very next day and they also gave me a call that day then came right out. After the repairs, all has been working well.

Whenever I submit claims with American Home Shield, I like talking to their reps because then I know I'm gonna get who I want. I don't always get to choose the contractors I'd like to use, but most of the time I could. If it's not a bad emergency and I know there's one on their list that I like, then I would request to have that contractor. The one we had from Service Pro for our furnace last fall was very good. He was very upfront and honest. Before him, we had another company that did the inspection for us, and they told us we needed to replace the furnace and probably the air conditioner. The guy was a little creepy and I requested not to have him.

I’d recommend American Home Shield. My most recent claim with them was for a washing machine. There was a gas valve that had to be changed out and my experience when submitting the claim for that was reasonable. We had to switch who they sent us initially to a different company because the ratings on the first company were bad, but there was no problem switching it over to another one. The contractor provided great service. They had the washing machine fixed quickly and all taken care of. Everything is working well now.

I had a pipe problem where the water from the pipe from my bathroom sink came loose from the inside my walls and it leaked downstairs to the basement. I called American Home Shield over the phone, and the rep was very nice. She had sent somebody to come. But the guy that came the first time just looked at what needed to be done, saw water everywhere, and he just walked back out. So, she had to call another guy to come out, and they came out and fixed it. It took a few hours. And then they came back a couple days later and did the work on my sink. This second guy from Aaron Plumbing and Heating was really nice. Also, he didn't really have to do the shut off valve, but I thanked him a lot for building me a shut off valve. Overall, I'd recommend them.

I suspected a leak in a pipe and made a claim with American Home Shield. That process was a piece of cake. I just clicked a couple of things on the site. The contractor sent out was very thorough and professional. He didn’t find any problem. The pipe wasn't leaking and didn’t need a repair. It still doesn’t need a repair so it’s great.

One time, there was something wrong with my water. When I was in the bathroom and I had the water running, I couldn't run the water in the kitchen too. Another time, the light in my room kept going out. It would just come on and off. AHS' contractors came and fixed those issues. Most recently, I was trying to see what was wrong with my AC unit. I couldn't put in a claim for it online to American Home Shield so I did it over the phone. At the time, I was going with another company and I read reviews online but then the rep told me that BestWay Heating and Air was their best company. So, I said I would speak with them.

The system wasn’t working and it needed some type of relay switches. I submitted the claim online to American Home Shield and they did an excellent job with the response time. Both of the contractors who came out were very professional, polite and quite knowledgeable. They called and let us know they were coming. We didn’t have any problems with them. Service Pro Heating and Air was a good company to work with. Since the repair, the system has been working good so far. I haven’t had to call them back and they were on point. I was quite pleased with them.