American Home Shield Reviews

Recently, AHS sent New Life Contracting to handle my AC claim and the techs from there got my unit running. They followed social distancing and mask-wearing. But then, we discovered that there was some type of problem with our fuses. Another company came and found that the issue was with our unit's capacitor. With this particular service, the first company that I was given never called. So I called them and they never returned my call. I then, in turn, called AHS again and it was at that time that they gave me the new contractor. I've had other things go wrong and American Home Shield has always been on top of problems. But it would be good if I could always talk to a representative instead of sending everything through an email.

I used to have Home Shield a long time ago. I had wanted to get it back, so I just went back with them. Also, it was because everybody called me about it. Recently, the refrigerator wasn't cooling at all. Greenway Home Services did a good job because it's getting cold now. Home Shield did a very good job.

Everything was good with American Comfort. They got the issue resolved. The AC was losing freon and they found the leak. They had to tighten something up. With American Home Shield, it's so far, so good. They are doing what they say they’d do.

There were numerous light bulbs in the house that had never been changed so it resulted in fire or smoke when we turned on the electricity. When I arrived at the home, I was not able to use that particular light until we had an electrician check it. When the electrician checked it, he said that it had come from the factory with gas inside that particular type of light bulb and sometimes they just smoke. He checked the light fixture itself and everything was fine. It was a great experience with American Home Shield. We had an appliance repair guy come and fix the dryer. We also had a plumber come. The service of all the companies that came was magnificent. With American Home Shield, we could save a few hundred dollars by not having to find new repair people in a new area.

There was debris caught in the drain plugs and it was leaking water. The molding was MDF so it absorbed the wood. It expanded and buckled. Appliance & Refrigeration was amazing. The reps were very professional, knowledgeable and respectful. They got the issue diagnosed within minutes and repaired it. They were done within 40 minutes. My central vacuum system is not working so they're gonna come out again. At first, I submitted my claims to American Home Shield over the phone and then, they educated me to do it online, which is much more efficient. AHS is a little expensive though especially during these times. It would be great if it was improved. 50% would be a reasonable amount to pay during these Covid times because people have lost their jobs. We still need the coverage but it’s tough to make that payment.

The dishwasher wouldn't come on and it wouldn't empty the water out of the bottom of the tub. AABCO handled it very well. They were much better than the first people that American Home Shield had to fix the dishwasher last year. The guy called when he was there and he was on time. Also, the service was quick. What the guy did was very minor but still in all, it was okay 'cause all I had to do is make the one call. Everything has been fine since.

Home Shield gave me the time and everything else. And then, The Right Guys came and looked at the AC. I received very good interaction and service from them. Everything is now working.

I love American Home Shield. They cover a lot of stuff and provide timely service. Everything that can be great about a warranty is great. If they fixed something one time and it tore up in two days, they would fix again. Cost is good as well. When Georgia Boy Electric came out, they got there when they said they would and they fixed the problem. There was clear communication too. The electrician said some wire got crossed up in the ceiling fan and he had to uncross it and it worked.

My wife and I used to flip houses years ago. We've had several houses with home warranties on them. It would come free with the house because the listing agent had them and when it expired, we were just done with them. American Home Shield is the only one that I've continued. They've been responsive, they're easy to use, and they work things real quickly. They're a good enough value that I keep it, even though I'm paying for it. Submitting claims is a pretty easy process. The only problem I had was trying to double up and getting two issues addressed with one service person. I had difficulty getting that scheduled. It turned out that the company that was coming for one wasn't set up to handle the other so they couldn't do it anyway.

The first guy who came out, Damien, might have messed up our unit a little bit, but I'm not sure. He put 2000 Freon in it and it was gone within the week. There was a leak and apparently, there was more than one. A second technician came out and checked everything out. He found a good leak up in the evaporator. The expansion valve was messed up as well and he replaced it. He did a professional job. He patched up our AC, repaired it and went on his way. No hassle.

They got right on my claim and whoever they sent out fixed our problem. They had to order a part and it was at least a week. They came back with the part and we were pleased with everything. This was my first time to have to use American Home Shield, and they came through for us. On Facebook, I see pros and cons. Somebody will have a bad experience, and there'll be two or three saying, “We've never had a problem.” If I ever have a big problem, I hope they're as good as they were for this one.

The face completely broke off the front of one of the GFCI outlets and I replaced it myself. The rep from Authorized Electric told me that I had the wires crossed. He got it all squared away and it took him just a few minutes. He checked everything else in the house that was connected to make sure it all worked and he was on his way. He showed up early, which I love. He was supposed to be here between 8:00 and 11:00 and he got here a little after 7 o'clock. So, it was a very nice experience. I've got another issue that's not covered that I'm gonna give him a call and see if I can work something out with him on that.

I had used Home Shield before a long time ago and for a short period of time. Then, I saw their advertisement on television and I thought I needed to get some insurance for my appliances and stuff so I decided to do it. Submitting claims is simple and easy. I do it online. I had two plumbing claims that Doshier came out for. The first occasion was when my toilet had a leak. They did everything really good and fixed it. Then, I had a drainage clog and called them out. They came and the young man thought that I had an air vent clogged for my washer drains. He got up on the house and he couldn't find anything wrong. The sink gurgles when the washing machine spins the water out but he said the drainage pipe for the sink was clear and there was nothing he could do. Nothing was done about that.

Kitchenaid refrigerator mother board short circuiting and repairman cannot find parts. We called American Home Shield 20 times and every time we get different answers. Every time we call we are on the phone for hours and no answer. We are on hold and listening to music. We are without refrigerator for two months and unable to get repairs or replacement. Very very poor service and they don’t care about customers.

A leak in my bathroom ceiling. Called AHS, they put me in touch with Infinity Plumbing. Dispatch ID **, it took two days before they could come out. Once they arrived, they said my water pressure was 90 and could not take any action without AHS approval. This was on a Thursday. The wanted me to pay $400.00, for a pressure regulator. In the meantime the pipe is still leaking. Contacted AHS on Friday, infinity plumbing did not turn in their paper work.

Scheduled a service for our AC unit on Friday, July 31st. We are in NC and it is currently 95+ everyday. Our service was scheduled for Wednesday, August 5th. No questions were asked over the phone of our issue or AC unit. The technician came and took a screwdriver and tried to kickstart the fan of our unit. Then said "the fan motor needs to be replaced, the office will call you". I asked if he could check the Freon level or any other parts to ensure this didn't have to be a multiple trip/appointment service. He said "can't really check anything else until the motor is fixed".

Sometimes, if I have an issue with the contractor that Home Shield sent out, it's hard for them to switch to a different contract. I had a washer claim and the contractor that they sent out took almost three months to repair it. And Home Shield would never switch to a different provider. If they assigned it to a bad provider, I'm kind of stuck with that provider for a very long time. But my AC claim was a very pleasant experience. The blower motor in the AC stopped so the AC was running but it wasn't blowing out. I called Home Shield and United Air Temp came out when they said they were gonna come out. They performed the service and the AC worked.

I have two refrigerators. The icemaker on the Frigidaire wasn't working properly and everything on the top two shelves of the Whirlpool would freeze. I called American Home Shield and they sent out Big Kountry. They brought an icemaker but they didn't hook it up because they said that they saw I had an infestation. They didn't do anything. Also, the guy told me that the Whirlpool couldn't be repaired. They left and I didn't hear anything.

My wife bought the house over a year ago and got American Home Shield then. She's just renewed the policy for another year. Recently, Relaxed Heating and Air came out and I wasn't all that impressed. I wouldn’t ask them to come back out to the house again. I didn't happen to be at the house but my wife was. They got there quick and we had explained the situation. They looked at the thermostat and immediately went outside and replaced the motor in the outside unit. There are some wires attached to the top of the air conditioning unit with plastic ties. That was how they put it back in there. They weren't there before and I don't know if it was an older unit that they had to use a different motor. But that plastic tie wasn't gonna last on top of that with the sun beating down on it for very long. If that tie lets go, then the wires that it's holding up are not gonna be very good.

Things are running smoothly. Also, it usually doesn't take more than a day or two for a contractor to come out. One time, there was a leak over the bathtub and the commode wasn't flushing like it was supposed to. AHS had Jim Bennett's Plumbing come out and they fixed both of the issues.

The sensor wasn’t working so Alliance Overhead Garage Doors came out. Normally, it’ll take about two days for a contractor to come out but this one, they came right away. They were awesome. They fixed it and it’s working awesome. The repair made it way easier to open and close the door ‘cause it wasn't working without me coming out and pressing the button. The contractor was real knowledgeable too. My neighbor's garage sensor went out and I talked to the guy that was fixing it. He told me all the different kinds of stuff and that they were gonna have to do a bigger job. When I called American Home Shield and they got these guys out, it was a way smaller job than what the other guy was quoting me. That’s why I like American Home Shield, too. They bring people that are legit.

Home Shield is a good company. They sent someone right away. The contractors have been good as well. Everything with 1st American Plumbing went fine. The tech was able to fix the problem and he did it quickly. He was very professional and he had a mask. He said that there was some buildup underneath the pipes from wear and tear in the water. He had to clear that out.

Everything was taken care of when K&S Plumbing came out. The tech was nice. He called in and made sure that we got the stove together. The only thing that was kind of frustrating was when we were trying to get everything done, we had to deal with two or three people instead of just one person. For instance, we were trying to fix the refrigerator door and one person came out for that. Then another person came to fix the dryer. They could have just get that one person to do both so they could kill two birds with one stone. But other than that, they were really good with all the work.

Having filed a claim for a slab leak, American Home Shield assigned Sirius Plumbing & Air Conditioning to come out. They were great. We decided to take the check four weeks ago and AHS said it would be here in 7 to 10 days. But I have not received it yet. Another thing with AHS is you can hardly get a person ever when you're contacting them. That's hard. I needed a ceiling fan. Scaffolding was needed and the company assigned to the claim didn't do it. We cancelled the claim. I went in to try again and AHS assigned the same company and there was no way to get a different vendor. AHS just sent me the same exact electrician that I knew wasn't gonna do it because they needed scaffolding.

The tenant told me that the AC was blowing hot air that was why we decided to call and ask the technician to come. The AC works good now. It's already blowing cool air. American Home Shield is very good and I will continue to use it. Their contractors come out very soon.

This is our second year with American Home Shield and the service seems to be reasonable. A couple of our outlets weren’t working and Mates Electric showed up when they said would. They did what they were supposed to.

American Home Shield has been right on target with everything that we've experienced. The online submission has been extremely easy because of the dropdown menus and things they have. Their website is really detailed into issues with all the various appliances that they get. Then if it's other and more detail needs to be in there, you can type in a situation. I also had to call them before and the service was just as well. We had CK Appliance come in to see if they could take care of an issue that another company couldn't and I was very pleased. They were very professional. The young gentleman who was here listened and he did a very thorough search of what the issue was.

I filed the claim online as it was hard to get over the phone. I have to wait an hour and 30 minutes. I've had two cancellations with AHS and both times, they didn't contact me to tell me that the appointment was cancelled because they didn't service my area or even provide the service. Then both times, I reached out to the company to ask when we could set the appointment. They told me that they had already told AHS that they could service me. I had to sit on hold both times and wait to speak to someone to even get someone else out. That was not very good.

Four months ago, I called and had a plumber come fix my toilet. They could have replaced the rusted-out screws that were around the bottom on the floor. They could have replaced more than just fix the seal. Because when you go in there, it still has a little leak in the back because I got those blue things in my toilet, so it tells me if it leaks. They knew it was there because they had to take the toilet off, and then they had to replace it. But the screws are rusted, so it won't be long. It's already leaking a bit. It's just my guest bathroom, but I would have to have them come back out here and pay $75 again just for them to fix that, that they should have already fixed.

We needed to rekey a crawlspace area. I submitted a claim on American Home Shield's website. It was straightforward. Realty Rekey came out and I have no complaints so far about the keyings. We needed to get in the crawlspace to do some task work. So, it was really great to have the crawlspace accessible. I'm satisfied.

I'm pleased with the way things have been handled. When I was not getting any cooling on my upstairs unit, I called it in and it was easy. I like doing that if the wait's not too long. Otherwise, I'll go online. Either way, it works for me. Anyway, I filed my claim at 10:30 at night and Anthony was there the next morning. He has always done an amazing job. He was there and he had the problem resolved in 14 hours. It was crazy.

I saw the washer and there was a pipe connected to the wall. So, I found a lot of rust from out of the wall. The guy who came over told American Home Shield that there was no leakage. But obviously if we have rust on the pipe, then there would be some leakage. So, I didn't trust him. I called AHS and ask them to send the other company.

I had an attic fan busted. I went online, I clicked on what device is broken, AHS sent me the name of the company that would be in contact with me, that company made an appointment and they came out as promised on that date and they replaced it. Fortunately, they came out with the right parts. I don't know if that was by design or not, or just luck, but either way, it was great. It didn't take any longer.

Something burned out in the microwave and the contractor needed to replace the circuit board. Then, when I ran the icemaker, some of the parts fell into the ice into my cup. It was broken and they just replaced the whole little box that the ice falls out of. Express Appliance ordered parts when they came out. They said it was supposed to be delivered to my house, so I was not to open the box. I waited for two weeks but I hadn't heard anything. I called American Home Shield and it took me 45 minutes to an hour to get through to somebody. The girl said she didn’t know if they were able to find the parts and they would have to look into it. She finally came back over to me and said that they didn't think they could find the parts, and that they would be replacing the unit. I just wanted it fixed and then, the very next day, the parts showed up on my doorstep. So they were there and available, and the contractor fixed it. It went very well and it was perfect.

A couple of power outlets went out. Sunbelt Electric came out and they checked with the time they said they were supposed to be there. It was a range from 10:00 to 1:00. The tech got there around 12:00. And then, Sunbelt Electric figured it out and pretty much took care of it. We told them where it was and it was not even half an hour. The tech checked them all out to find out one of the cords in one of the outlets was bad, and that was causing the problem. We bought a new cord, just plug it and that was it. Everything was fine.

The doorbell wouldn't ring nor light up. The tech from Jim Hubbard Electric came one day and he fixed it. He followed up this week and everything's still working okay right now. I had another claim for the sink and AHS called for an appointment with Meyers Plumbing. Then they came out and they did the work. Both of the contractors that I've had were very professional, wore their masks, and took care of my problem. Even Mr. Hubbard came back and took care of the problem. All I had to do was call him and he took care of it.

The fan wasn't coming on the outside unit and ACS Absolute Comfort came out. I told the tech what was wrong and he went out there and fixed it. I submitted the claim on Sunday night and I missed his phone call on Monday morning at 6 o'clock but he was out there by 9 o’clock.

I called American Home Shield because we had an issue with the washing machine. The water would not go out. I wasn't initially pleased about having Sears come out because with them, a lot of things going out of business, I was skeptical. But they did well and they were okay. It took them a little longer though. When we had an issue with the heat pump, the guy that came out was wonderful. They also understood and they took extra care of us. They went out of their way.

I love American Home Shield's service. I've had it for seven years now, if not more. I can count on them whenever I need something repaired. It was nice that their contractor came that afternoon that I called. They're very quick and efficient. My claim for the AC went fine. I have this issue every year where my capacitor goes out and I eventually need to replace my air conditioning. But with everything going on with COVID, it's been hard to get it done.

The fella who came out for my garage door did an excellent job. He was very courteous, very kind and very helpful. The issue turned out to be two springs that were broken and the panel in the back of the garage door wasn't working, so he replaced that and made the remote work, which was fantastic. This was my first claim with AHS and my daughter helped me on the computer and we put the claim in online and we did it real quick. The service was excellent. So far, I was super excited. This was the first time I've ever had to do this and I just know that for $75 I got the problem solved. I'm paying monthly on this service, which is fantastic.

The AC was backing up and it was draining into our house. AHS sent an AC guy out to see if it was an AC issue or if it was a plumbing issue. It was a back-and-forth thing and it took about two months to be repaired. I had AC the whole time but we had to put a pot underneath so it wouldn't drain in my house. Stan's Plumbing came out and rerouted our drainpipe. They were professional. Everything is fixed now.

It takes about an hour to an hour a half to get ahold of Home Shield but once I get the people here, they do okay. I called them about the range top and a built-in microwave. They approved the range top but not the microwave. I called the dealer and he said they had sent in the report and it's up to Home Shield. I got on the phone and waited for a long time. Finally, I got somebody from Home Shield who said the dealer never sent it in. I called the dealer back and he said he had sent it and he sent me the email. I called Home Shield back and the guy said they just got the email that day. It doesn’t put a lot of trust and I still haven’t heard anything about my microwave.

The process of submitting a claim hasn't always been very easy. I feel like I get a lot of resistance every time I try to ask about something and that a lot of things aren't covered that I thought would be. That's kind of frustrating too. The issue was that the garage door was not working. The motor wasn't going. I called out the guy and the service tech was able to fix that so that went well. He figured out pretty quickly and got it up and running.

F6 Plumbing came out and they found the problem and they fixed it. The problem was that the drainage for the HVAC was clogged. They explained to me how to keep it unclogged because I'm not from Texas so I don't know all these things. So in addition to fixing it, they educated me so that doesn't clog again. I was very, very happy with the work they did. They were very professional. They got it done quickly. It was great. Submitting the claim was a very easy process because AHS gave me options. I could call them and file the claim, or I could go online. So it was nice to know that I could do it either way. I've done it both ways and it all works really well. I'm very happy. I'm even thinking about renewing and doing another year.

I wasn't sure if it was a water leak or an air leak because when the air conditioner was originally put in when they built the place, they didn't run the line out. They just hooked up to the outgoing line from the plumbing so the plumbers said it was not their problem. I wouldn't recommend them to anybody. They went out there and found what the problem was. It was like a two-way issue. One of the lines that they ran into was going out of the house but instead of fixing that, they said it was an AC thing. He had to call his boss and call American Home Shield to see if they would cover it. They said they'd get back to us the next day but it was a Friday that they came. We were waiting Monday and Tuesday. They never got back to us saying they couldn't fix it.

We went through a time period, maybe a year or two ago, where the customer experience was a little confusing and a little bit more difficult with American Home Shield. But overall, it has been pretty good. Of course, it was challenging during COVID when everybody was in quarantine, but we understood that because we were all struggling with the issue. But it seems to work pretty well so far and the customer experience actually has gotten easier. American Home Shield still got it done.

American Home Shield had Myers Comfort out following a service request we made. Their service was great and everything was done on the first go. American Home Shield handled this quite well. We called on a Tuesday and Myers came on a Wednesday. They called when they were in close proximity. They fixed the problem and I was 100% pleased with them. Based on our experience with Myers, American Home Shield was great but they could work on things. We have two homes. On a previous experience we had with reference to our AC, we canceled. My husband and I weren't pleased with American Home Shield.

Home Shield asked what the problem was when I filed a claim and within two days, I got someone online. They worked around my schedule, which helped out, and they made it happen. DNB Plumbing came out and had to order some parts for my claim. Once those came in, they called me back but I was out of town for a week and the tech said to call him back once I get in. I did and they were here the next day. They did a good job and everything got fixed.

I submitted a claim to American Home Shield through the website for my ceiling fan. I like the website. It's always worked. As far as when to expect out the contractors, it's always very instantaneous so my expectation was that it would be and it was. #1 R & R Electrical Allstar came out for the ceiling fan. They were great. Everybody's always been great. I've never had any issue with any service provider through AHS. I have two houses and it's been seven years that I've been protected with AHS. Working with them has been excellent. I recommend it to everybody from the start to the finish.

American Home Shield has been very open. I had a lot of questions when I called in because I was looking at two different companies. They answered all my questions and they even sent me a side by side comparable that stated what they covered and what the other company did. That was very helpful. I signed up with them because a cousin of mine told me about it and they are good like she said. I also referred one of my buddies and he signed up with them a month ago. So far, American Home Shield has been excellent. When I called in, the ice maker was not making ice and the bottom drawer from the fridge was making too much ice. The technician from AAA All Brands Appliance said the refrigerator was clogged. He was very professional and he fixed it. I’m surprised it’s working perfectly now.

The air conditioning wasn't working, so Weatherwise came out. They handled it pretty well. They got out here pretty quickly, too. American Home Shield's claims process is easy. You just do it all online. Last year, my AC went out, and the people they were using couldn't get here for a week. So, I had a problem with that. But this year, when I had an issue, they came right out. They had somebody come out and fix a leak in a pipe that I had last year as well, and they were supposed to give me a quote on getting the ceiling fixed because they cut a big hole in my ceiling, and nobody ever followed up with me about that. So I ended up just fixing it myself. But that was the only thing that they never followed up with me about.

We used to have Sears but they just kept up and up in price. Soon, I could buy a new item for what I was paying them but that was when I was working at the firehouse. I'm retired now, so I said I didn't need them. I started looking around then I decided that maybe I needed a home warranty and I signed up with AHS. So far, the contractors that they sent out have been excellent. Recently, there was an issue with our refrigerator on the outside. You can get water or ice by putting your glass up there, but something happened to a part that provides that. I submitted a service request with AHS and they sent out the techs from Foothill Appliance. They did a good job but they didn't have the part and had to have it made from a 3D printer. That took quite a while for several weeks, but everything is wonderful now and the refrigerator works like a charm.

Just after we moved in, the pipes got clogged and needed to be dug up. Patriot Plumbing had to root around for a long time and do the Roto-Rooter and eventually figured it out. Then, they came back to dig it up. The coverage under American Home Shield didn't cover very much. It was a very extensive project but I knew that that was gonna be the case anyway.

The icemaker stopped making ice in the fridge. That was my first claim and it was pretty easy to do everything online. I submitted the order, and within two or three days, Home Buddy Appliance Repair was there. The tech fixed it right there and then. Home Shield's process is working.

We had a challenge with the oven. National Platinum initially came out on March and they replaced one of the main controls on the stove. We had another problem with it a few weeks later but we had a problem getting someone to come out. The young man came out and he said it was another part. But it took two or three weeks before they got the part. So my wife and I was without an oven the first time for three weeks and then the second time, it was closer to four weeks before they got the part.

The contractors that came for our AC unit were great. They were on time. The guy was not wearing a mask though when he came to the door, and that bothered me a little bit. But he had the part that he needed on the truck, fixed it and was gone in 20 minutes. I was perfectly happy with what he did, and he offered me the part if I needed it, and it was like, "No, please." Sure looked like a little-used can. But he was very polite and very nice. So far, our experience with AHS has been great. The contractor was there that afternoon and when it's this hot, that was really nice to have that. I've been very happy with the thing I know I have. I have two properties with AHS and I will be renewing them in the next 15 days or so.

One of our air conditioning units was leaking water and the other one wasn't getting cold, so I called American Home Shield. We've used them for a long time and their contractors usually come out within a few days. Frederick Sheet Metal fixed our air conditioning units and the service was excellent.

Our icemaker was malfunctioning and although I have to wait for a long time, I called American Home Shield up on the phone. I'm old school and I don't deal with the computers. I keep insisting that I talk to a person. The wait was quite a while, but I put it on speaker and set it down 'cause I didn't wanna demolish my ear. The reps were fine. In fact, I'm very happy with that outfit. They said the vendor would be out by a certain period, and they were. Jack's Appliance came out and they were fine as well.

Excalibur was our assigned service provider for an AC claim we had with American Home Shield. They had to come out twice to fix the compressor fan outside which is like 32 years old. I just bought this house. The first time they came, the problem had something to do with the Freon. I had to pay for the visit and I also had to pay them for Freon to put in the compressor. I don't understand about electronics or AC but within a matter of four days, the AC stopped working after they had come out the first time. They had to come back out again. It was the fan. On both times, the fan was out.

I had a rekey done through American Home Shield and it was really fast. The contractor called within a day or two and set up an appointment. So, it went really smoothly. We’ve had American Home Shield since last year when we moved out here to a different home. It was the home warranty that the Realtor had suggested and negotiated as part of the sale of the house. They've been pretty responsive. I had some issues with my refrigerator and they came out really fast and they had the local contractor came out and repaired it. It was the same thing with my dryer. Everything was happening all at once and it was like stupid little things that were very easy to fix that we just didn't know about.

I like American Home Shield. I have problems that they always seem to solve. I had couple of run-ins but we all worked it out. When A-US Air first came out, they were good, but I had to call them back again. There was a situation where the guy was supposed to come back into the house to look at the thermostat and go up in the attic. He forgot to do that part and when I called back, they told me I had to do a new ticket. I was confused of why I had to do a new ticket, but I called American Home Shield back, and they told me there would be no charge. The guy came back out and he did the job good. He was very professional here. He also apologized to me and I told him I appreciated him apologizing as well as coming back. Everything turned out good.

I was having a hard time with my air conditioning. It wasn't cooling my home. I went online and filed a claim with Home Shield. It was easy to pick my issue and put in my information on the website. Then, Reliable Mechanical Services came out and put refrigerant in the unit, which I didn't think was the issue. It ended up really not being the issue, so it still wasn't cooling. The issue is with the compressor. I had to call and they came out again. My air conditioner is working now. Home Shield has been a good value so far. It's a good thing to purchase if you're buying a new home for peace of mind.

We had one incident about two years ago where we had a clogged toilet and so, the contractor came in and took the toilet off the mountings. They made a mess and never came back. So, I had to call another plumber to work on it. I just paid for it directly out of my own pocket so I was not happy with that. But the claims with American Home Shield has been okay for the most part. This time, the air conditioner was blowing regular air and not cool air. Keith Powell Heating and Cooling came out and it was some sort of a module going haywire. It was a very fast fix. It involved unscrewing a panel, popping this thing out and popping something else back in. I’ve had American Home Shield for four years and it’s adequate protection.

We had a little misunderstanding on the first appointment the contractor made. I thought they were coming on Monday and they thought they were coming on Wednesday. They apologized and scheduled it. The guy came out the next day and did the work very quickly. Everything was done to our satisfaction. The toilet was leaking so the valve in it had to be replaced, which was easy. Then with the water heater, a thermostat needed to be adjusted. Another issue was in the kitchen, the hot water faucet was stuck and wouldn't move. It was frozen and the tech was able to free it up and lubricate it. In the end, it was all okay. I've had the policy with AHS for a long time. I'm very happy with it. It makes getting things repaired easy. I can just dispatch service online, which is very convenient. I don't have to go looking for a contractor.

The claim was submitted to American Home Shield in the middle of the night and they called us back the next day. The guy from Doctor Cool handled the issue with the motor very well and he had it fixed in no time. There was also one time when my washing machine broke and the person who came out said that he couldn’t fix it. I got nothing else out of it. He told me not to put a lot of water in the washing machine when I washed. That was the time we were disappointed. He just left so, I went out and bought a new washing machine. Still, we’ve been happy with AHS so far.

The air conditioner cut off at some point during the day and I submitted a claim to American Home Shield on the website. I've used it a couple of times and it’s easy to use. The contractors came out the next day and it was a good service. It was very quick and efficient. It turned out that the drain pan into the condenser was overflowing and so, it did the automatic stop. The contractor cleaned out the drain that goes to the outside of the house. He was in and out in 30 minutes. The repair kept my air conditioning running more efficiently. I’ve used American Home Shield since 2000 and I’ve never had any complaints with them in former houses. I've used them for our air conditioning repairs and a dishwasher repair. I've always had a good experience with them.

I thought there were wires that were disconnected for the oven not to be able to auto clean. The technician came in and told me that I had to take the inside racks out in order to get it to work. We read the manual and he showed me how to clean the oven. Nothing was broken so everything was fine. Also, he wore his mask and there were precautions taken for Covid. But I dislike American Home Shield in every way. We ended up paying $3,000 out of pocket in everything that we did. I’ve had AHS since July of last year and it has happened three times. I have a light with my pool and I had a problem with it. AHS said that they were gonna take $75 out of my account in order to send somebody to my house. And then, it wasn't even covered. I had a problem with a pool pump another time and he said that it looked like something that I did so it was not covered. But he took my money anyway.

I had an AC claim with American Home Shield where they sent Pro Comfort out. The tech was quick and right to the spot. He amazed me. He wasn’t even here 10 minutes. He was wearing his mask. I told him that the fans kept returning on top. He said, “Well, that's a plus sign.” So, he went right directly to the capacitor and checked it out, and it was bad. He got a new one, put it in, and then he was out, so we're good. American Home Shield's service is fine, but I’d like to know why they raised my rate up $6. It was 54.99. Now, it’s 60.99. They didn’t tell me they were raising the rates. I've been trying to call them to ask them why, but I'm always on hold for an hour and a half to two hours. I ain’t got that time to waste.

My experience with American Home Shield has been outstanding. Submitting the claim is very easy when I do it on the internet. As long as I've got the login and password right, and I start saving it on my computer, it goes pretty smooth. Then a couple of hours or the next day later, I get a message with a schedule. The technician shows up one or two days after which is pretty good. It's within range. I used to have a different home warranty and they took a little bit longer. But Home Shield needs a little bit less of a lag between the service call and getting the technician to a house.

Home Shield's service is getting better. The recent person was excellent. And then, the person who called back and helped us was also great. His name is Tyler. He was helpful and he did fix everything. We liked the service now with him and with the other person. There was a leak on the kitchen sink and they changed some part in the kitchen. There was a leak in the bathroom as well and they just put the new part into the bathroom.

Filing a claim is pretty easy. I can either call and wait in the queue or I can go online and set it up on the computer real quick. I usually prefer doing the computer because it just takes a couple of minutes. For the most part, the contractors have been really good. There have only been a couple of contractors that I really did not like dealing with. When the AC unit quit working because the compressor went out, I called American Home Shield and they scheduled an appointment. Elite Heating & Air Conditioning was really good about getting back to us. It was a Thursday night when I had the problem and they were here Friday morning and had it fixed for me in about five minutes.

The microwave completely went out. I called American Home Shield and said, "The microwave isn't working. I think it's a power issue." So they sent the electrician. The electrician came and tested all the outlets, and it wasn't a power issue. He said to just call American Home Shield and they'd reassign it to a microwave appliance fixing store. Appliance 911 came out and was very professional and he got the work done. He tested multiple things and found the problem, and it's been working since then.

My water heater claim was handled beautifully. It appeared that it was leaking but I didn't really know so I let it go for a while and when it was obvious there was some water coming from someplace, I placed a service request with Home Shield. A gentleman from A&G came out and he was very cordial and professional. He indicated he thought it might be that little piece on the top and he changed it. I waited a couple of days because I wanted to make sure there was no water coming from any place and it eventually dried. I had put everything back in the closet because it's obvious it's fixed.

The AC was very noisy so I filed a claim with AHS and Affirmative Air came out. The gentleman explained to me why there was noise and what could be done to reduce it. Then, there was an issue with a leak so he fixed that. Also, we just moved in so I wasn't really very knowledgeable about the system and the controls and he went through that with me, which was helpful. Overall, I was happy.

I've used American Home Shield twice, and the past two times, I didn't have any problem with them. A & A Heating & Cooling came out for my AC and they were very knowledgeable about it. The guy said a lot of the units right here were probably put in the house since 2002. He also said there was nothing wrong with the AC other than it is old and it has been extremely hot sometimes. He did the best he could and he said there was nothing to fix. The unit was dirty and he cleaned it out and said that it would help a little bit. He also explained that it makes our bill skyrocket. He said that if we wanted our bill to go down, eventually, we were gonna have to replace the whole unit. At another time, I had something break on the central unit and the response was quick. It ended up being the same guy and he did good at that time as well.

I wasn't getting air in certain rooms. I live alone so I only use one air conditioner unit. The young fella from May Heating and Air came out and checked my air. He was a very young smart guy. I was using the top AC and he told me that I needed to use the bottom as well. He turned that one on and said to just leave that on. He made sure that the vents were turned properly. I appreciated him and he showed me how to turn my blinds and how to get air. He had his mask on too. I noticed a difference in that room where he turned the vent around, but my room is normally the coolest. Then the air downstairs is superb. I was concerned about the air up top. It's not super cold, but it’s tolerable. I have had some contractors that come out and they were horrible. I also have had some that come out and they were great.

Following a service request for a garbage disposal issue, American Home Shield had CNJ Services do the work. When I called them the first time, the garbage disposal was making noise when we turned it on. But the water wasn’t going down. It wasn’t working. CNJ came out and they replaced the garbage disposal. But anytime we would turn it on, water would be shooting up to the ceiling in the room on the left side of the sink. The day after, I opened another ticket stating that the work wasn’t done right.

The people that I bought the house from had their warranty through American Home Shield. I was researching a home warranty company before I knew I had one and so I'll just keep them since they're paid for for the year. I ended up needing it because I freaked out when the light thing happened. The guy from Jaeger Electric came out and confirmed what was wrong. He fixed it and left. He was wearing his mask and that was very much a good thing. It was quick, painless, and fantastic. I like how quickly it was responded to. I also like that I can do the claim online. I'm happy with American Home Shield at this point.

The little latch on my microwave wasn't latching, so the door wasn't staying shut. I did a claim online about the week of July the 4th and a lot of places had shut down for that week. Gilmore called promptly after the week of the 4th, but I didn't know if they were shut down that week or not because I didn't hear from them at first. When they came out a couple weeks ago, the guy didn't have the part for my microwave, so he tied it up with a rubber band. That worked really well and then the next week, the parts came in. He came back and changed the parts out. He was great and it all works well.

I've had repeated issues with my refrigerator. One of the techs sent by American Home Shield suggested that I should just get a new unit. AHS didn't like that so they came back and got a new technician. Instead of me getting a new refrigerator, a new tech is fixing the same issue which costs me $100 every time he comes. Pretty soon, I can buy my own fridge with that cost.

I have stuff added to my American Home Shield account that I had no knowledge of. When I found out about it, I asked them if they can remove it and they told me I will have to wait a whole year before I can have that removed off my plan. I asked why would they even add that on there. What we have is brand new, and it's under its own insurance. So if anything was to happen to it, we wouldn't even need to use the services to have it fixed. We’re paying an extra $18 a month for an electronic plan, and we don't need that.

Every time we would do laundry downstairs, it would back up into our downstairs bathroom sink and flood our entire basement floor. The drain was not draining properly. I filed the claim and the technician was quick. They gave us a time of 1:00 pm and he called us early and said he had an opening so he came way before the 1:00 o'clock time.

The heater was steaming the water. It looked like it was gonna blow up when I turned it on. I called it in to American Home Shield and Penguin Pool Service came out. They fixed it and were really good. This claim was a better one. There have been some other ones that haven't been so good.

Our upstairs A/C unit went out almost 2 weeks ago on July 27th. We registered the claim online, and were contacted by the local vendor the next day. They sent a junior technician on Wed who was unable to solve the problem, but was going to "let his supervisor know" and they would return the next day (Thursday). Nobody came that day, so we left a message with the vendor (no answer on the phone), and called AHS the next morning. The vendor finally called back on Friday to say that they couldn't come back until the following Monday, a week after the request was submitted. The AHS recommendation was to wait, since they couldn't get a vendor any sooner.

Sun Kings Construction's service was good and the guy was so kind. They tried to fix the problem on the first go. I called them because I heard a drop from my walk-in closet but there is no evidence that it is something like water so they couldn't do anything. We have been with this problem since some years ago. It appears like a water stain. They checked and there's no evidence that it's broken. If I have an evidence, I will call them again.

We stopped getting hot water. It took three days for K And S Plumbing to come out after I filed the claim online. I did get a response immediately but we were three days without hot water. We turned off the gas on the water heater. I told the technician what happened and he said the pilot wasn’t lit. He just had to relight it. I told him that we didn't want gas to be leaking since gas was going through it. But he lit it and he said that it was fine. There was nothing wrong with the water heater. The guy was very professional. He called 30 minutes before he came and he was on time. He was in and out, explained what was the issue, and then he left.

Our air conditioning unit stopped working Monday evening, so I put in a claim hoping that I could get someone assigned and reach out to them to come look at it as soon as possible. American Home Shield is always really quick about sending their recommended contractor to come out. So I got one first thing on Tuesday morning. I reached out to Climate Masters but unfortunately, I didn't have an appointment until that Thursday, but it is what it is. They came out and finished the work. A comparable price would've been about three times what I paid if I didn't have the deductible from American Home Shield. So I was pretty happy with the service.

My air conditioner started screaming. I turned it off and I called American Home Shield. They scheduled the appointment right away and it went smoothly. The appointment was for Friday and the company called me on Thursday and said that they had an opening if I had time. So they came early. The guy knew what he was doing and fixed my air conditioner right away. It took him less than an hour. He replaced the motor and it was flawless. It was a seamless transaction. It was really hot these days and I was impressed that they came here early.

National Platinum came out to fix my freezer, my water maker, and the ice maker on my refrigerator. Other than the time frame that it took, the technicians did what they were supposed to do. It took several weeks for them to get it done but they did a pretty good job. It's working fine since. I've had Home Shield for five years now and it's a pretty good convenience to have. When items get broken, it's good to have.

My wife was cooking meatloaf and when she opened the stove, the door just popped. It didn't hurt her but it busted the glass. Fixx My Appliance came out on time and did a great job. They were friendly people. They ordered a part of the door and it came with both panes already installed in it. It took the technician five minutes to reinstall it and he had a mask on. But American Home Shield is too expensive. When I first started with them, it was $39 a month. Now, it's 60 something dollars a month. I get the same service and nothing has changed.

The contractor that came out recently for my garage door opener was very friendly, very helpful and he came out and identified my issue and tried the logic board first to see if it works but it didn't work. So he got the whole new setup approved and got it taken care of and we're thrilled with it. However, sometimes AHS just takes the cheap way out instead of trying to do what's right. I haven't tried to take advantage of them, but as I've had issues arise, I definitely haven't hesitated to use them.

I typically do claims online and it's an easy process. Home Shield assigned Cabot Mechanical for an AC claim I had. Everything went well and everything is working. The thing, however, with Home Shield is depending on the claim that you open with them, they can make your life really difficult. If it's something like the AC this time, it was super easy because the contractor was able to fix the problem in the first visit. But I had experiences where that I had to call five, six times, and beg Home Shield to send a second technician or company to do a second opinion. In the end, I was able to make it work. But it's a battle with them. If Home Shield sees something that is more expensive than what they saw, it's an uphill battle with them to get somebody to do the job on their behalf.

Home Shield has been there every time I needed them. I was able to speak with somebody every time I called. And then, somebody called me back immediately to set up an appointment. With Complete Residential Services, everything went excellent. We asked the tech questions. He was willing to tell me everything. Then he showed me what possibly could have been wrong with my system. I like his knowledge.

There's a rusted piece on my water heater. The plumbers came out and they can see where where it was leaking before. But then, they said they can't do anything about it because it's not leaking now. It's an electric water heater. It's right next to my fuse box and my AC unit. If it starts to leak and I'm not here, it will be a disaster. But ASAP Plumbing said that Home Shield wouldn't cover that. There were also a couple of other things that were leaking, and now, it's not leaking. Also, they talked about some outrageous price to fix it. Why do I even have Home Shield? Other than that, ASAP Plumbing was good. They had to order some parts and they will get back in touch with me.

I chose American Home Shield years ago for the price and I have no complaints when it comes to submitting claims. The technician from Higginbottom's Heat & AC came out for the AC unit and I liked him. He was very responsive and resolved the problem immediately.

I had a clogged drain that's way in the back, somewhere I'm not gonna be able to get to. Getting in the site and requesting the service with Home Shield was really good. Then, Gen-Tech came out and they did really well. They explained everything that could have been wrong and they went right to what they thought was the source. It turned out to be the first thing they thought of which was pretty easy for them. Also, they were wearing masks and they were sanitizing. Everything kind of worked out for the best. But when we replaced our hot water heater, we had to get it all up to code and we had to pay for that. Other than that, I have no other complaints.

The website was easy to maneuver through but American Home Shield sucks. I hate them. They're terrible. The only contractor I've ever liked was Green 2 Crystal Clear Pools. One contractor cussed me out. My fridge is broken and the contractor never showed up. I called American Home Shield and told them that they have to send somebody. I just had $1,000 of food go bad. They said they were sorry and they promised they would call me personally and get it taken care of. But that was a week ago. Their hold time is two hours. I'm very upset right now. I still haven't heard back from anybody. I am a single mom and I thought the warranty was safer to have. But they take $100 deductibles from me and then they don’t show up. I'm a Realtor and I'm not letting any of my clients near them.

I had a very satisfactory experience with the GE Appliance man. I found him to be very helpful, prompt and professional. Then, he submitted his findings and it kinda deteriorated after that. I'm not having a very satisfactory follow-up experience with American Home Shield. The repairman determined that my dishwasher was not able to be fixed since the part is no longer made and recommended a replacement. This was approved and I was sent a form that had three options - one is that American Home Shield would purchase and install a Whirlpool stainless steel dishwasher, or I could get it from Home Depot, or American Home Shield would send me a check or reimburse me for one that I bought myself. I sent in a request that American Home Shield buy and install the Whirlpool dishwasher that they said they would. I have not had any response back and I spent about three hours on the phone being transferred from one person to another. Finally, the battery on my phone went out so I had to start all over again.

JTL Services did a great job. The dryer and the panel that sits on top of it, which you turn on and off, was stripped and it was not working properly. So, the technician had to replace the timer. He was able to get the part locally, so it just took one day. With American Home Shield, I don't have to worry about tracking down a contractor. They already have them picked out and I like that I don't have to waste my time. Hopefully, they have done a good job of picking those vendors, and so far, they have.

The days I was calling American Home Shield was 24 hours of waiting. I would wait six hours. I just let the phone ring because I was watching TV. And I'm getting this from all the people that work for these companies that are coming into my house. The representatives are absolutely excellent but getting on the phone is hours. I calculated all the hours that I waited. It was almost 24 hours in a matter of the two weeks that I tried to call, and that was horrible. Right now, I had three different representatives come to my house because they couldn't figure out that the microwave was broken. They said, “Oh, it's got power.” “Oh, it's your electric.” Nobody would take it down. I have to get a friend of mine to take it down because nobody took it down. The gentlemen that came from the different places were all very nice, but nobody took it down.

I bought my policy when I bought the house and I've had it for about two years. American Home Shield made submitting claims an easy process, but it'd be nice if the policies were more clear on what they cover and what they don't. Sometimes it's vague, and I think it's vague for a reason ‘cause they’re not quite sure what the damage is or what has gone wrong. With our AC claim, Clovis Heating and Cooling came out for my unit and they did a good job. We had one issue with the refrigerator prior to this one and it took over 48 hours for me to get somebody out or for me to get ahold of anybody from American Home Shield.

Shamanski was on time and they were good. Their tech fixed the problem. We're very happy with AHS.

The air conditioner was not working. A fuse was out, there was a leak somewhere outside, and it was blowing hot air inside the home. A-US Air Conditioning of Texas came over and looked at everything, inside and out. That was the second time I requested them. They were straightforward and honest with me, and took care of the issue.

The initial call was for AC services but the contractor said that my main drain was clogged so they unclogged it. It didn't take long and I haven't had the problem again. I got American Home Shield in 1996 when I first got my house. I've been off and on depending on my money but they’re the only warranty I've ever had on my house. I have another one for my mom's house but I'm beginning to realize they're all pretty much the same.

I'm waiting for the local repair guy from Phil's Good for my one air conditioning repair tomorrow. They scheduled tomorrow morning. Hopefully, they do a good job. I've been with American Home Shield for about a year, and the service has been good. I have two occasions to have their insurance and pay the monthly fee. I received an email that said, "Contact us." I typed in, but there was no response. They probably can review their website. I clicked on the "contact us" and there was no reaction. This morning, I called and I did a 30 minutes holding. But whenever I called, even for long holding, their response is pretty fast.

I had a leak in the tank water heater American Home Shield never resolved the claim. I called July 25th which was a Saturday, and that's when the tank water heater started leaking. They said not to worry and opened the case. They read me a plumber in my area and I went to Yelp to look up their reviews. They gave me Budget Rooter first but they had 1-star reviews. I told American Home Shield I didn’t want them so they gave me Advanced Plumbing and Rooter. They had 3.5 stars, and that’s better than 1.

My experience with AG Appliance Repair went very well. I specifically asked for an English-speaking person and I could understand his English. Because the reps have an accent and the thick accent was very hard to understand. They can't speak in proper English and we just can't communicate. I gave up on my dishwasher. My dishwasher was never fixed. It just doesn't heat. But the refrigerator was fixed. The submitting-a-claim process at AHS was easy too. I just pay my money and they take it out of a credit card.

Back in February, 495 Garage Door came and replaced the garage. They put in a new motor and a new chain. They came a couple of times to finish the whole process. And then a few days later, we saw screws on the floor. The pandemic hit. Then my husband, instead of calling Home Shield and 495, he just went up the ladder and put the screws in himself. And then, nothing happened after that. But somewhere along the way, the code that we put in when those guys were here automatically changed to 0000. I'm not sure why and how that happened. And then, it completely stopped working again. The chain broke because the screws were still loose and still dropping down. I called 495 directly first and they said that we need to go through Home Shield. I called them and they sent 495 again. The guy came that day and he fixed it.

There was an issue with the icemaker and American Home Shield sent out Midwest Marketplace. They analyzed and found out it was the pump that had the issues, and they corrected it. Submitting a claim to AHS is simple but they should increase some of the limits on what they have for items like sump pump costs to factor in more expensive homes. It should not be a generic price for all. Still, they did a good job.

City First Electric came out for the attic fan and they didn't handle it very well. They were not good. I engineer and design that kind of ventilation systems for the Navy, so I'm pretty familiar with that type of fan and how they work. The City First Electric guy got off his truck and said, "You have gable vents. I can tell you 99% of the houses have the attic fan installed this way and it's not covered,” before even looking at it.

Home Shield made me wait four days to get water in my house. They said that there was a long list for B&B Plumbing and I had to wait. So, I waited. But the B&B Plumbing guy made up for it. He was fantastic. He cleaned the sink thing that was there. Nobody has ever climbed behind for as long as this house has been built. He fixed the plumbing part that was missing and the part that went to the washing machine. The faucet that he got is gorgeous.

When we moved, the agent gave us a free year with this warranty company but at the end of the second year with them, we had a guy come over and put in a brand-new air conditioner and screwed it up. So we went back to American Home Shield. They sent out a guy from Everyday Heating and Cooling who was absolutely super. He came out the first time and we had no Freon at all in our air conditioner and he had to fill it up. Five days later, we called back and he started coming in to check. He guaranteed us that until they could get this fixed, we would not be out of air conditioning. He said that we would not suffer and that we would be taken care of, and he did. Every five days, he was out there checking and making sure everything was right.

Efficiency Experts did a very good job. They had masks and they stayed far enough away from me. They were very careful when they came in and out. Everything's great and it's a lot cooler in my home. I'm comfortable.

I initially went online to submit the claim for our air conditioning but I wasn't happy with who they assigned for it. I looked up the reviews on that particular company that was automatically assigned and they weren't that great and they were far away from where I live. So I called the 800 number and spoke to someone on the phone and they set it up. They were very helpful and told me they would see if they could find someone closer. Then Plumbers, Inc. came and they were great. They fixed our air conditioning. The service technician was El Toro and I was very impressed by him. He fixed it that same day. Everything has been good. This is our second home that we have used American Home Shield and we are very pleased with all the service that has been provided to us.

I love American Home Shield. I've already recommended them and I speak with everybody about them. My nephew and another friend have contracts with them. My only complaint is there are additional fees sometimes. I had to have my air conditioner unit replaced, but the people charged a $1,200 excess fee. The space was tight, but $1,200 was a lot of money. Then there was something when I had to get a new hot water heater. This was Grade A Plumbing and they did a good job installing the hot water heater. However, two things weren't covered and that was almost $600. Maybe there can be a limit to additional charges that these companies charge. I purposely have American Home Shield because I am a single parent and on a budget. When companies come and they charge whatever they want to additionally, that's more of a hardship for me.

American Home Shield provides great service. When a part for my dishwasher was discontinued, I received a phone call from American Home Shield saying I would get a replacement on my dishwasher. A Town was the contractor they sent. The company reached out to me as soon as the claim was filed and they told me that I had to have the appliance for them to do the installation. I was to reach back out to them once I had it.

American Home Shield has made the claims submission easy because it's online. I answer a few questions and then they contact the service company right away, and then the service company contacts me. It's very simple for me to do and it's efficient because I prefer not having to call somebody up if I can just do it online. It's exactly what I expect. The first time I had R Harris A/C come out, I had some water in the pan in my AC unit and they unplugged it. They also had some trouble with the capacitor, so they replaced that. Then a week ago, I had them come out and look at my AC 'cause the unit stopped working. They found out that the capacitor they put in had a defect and it wasn't working, so they replaced that. R Harris did a great job. They explained to me how it worked and what was wrong. I'm very happy with everything they did.

Our AC unit wouldn't turn off and it was not making cold air. I had somebody else out to do maintenance on it and when the AC wasn't working, they came back out to check it because they had just been out there the day before. They said that there was a leak in one of the condenser coils and that went beyond the service that this maintenance that I was having them do.

Jenaro of Doctor Cool came to check our AC. With all the people that came to my house, he was the best. He came on a Saturday and was on time. He was professional and knew what he was doing. He cared about what was happening to us and he checked everything. Some people who came here just stayed outside. But Jenaro checked the vents and he gave us advice on how to make it cooler. We have a humidifier that made it really bad for our vent. He was knowledgeable and I wanna commend him for that.

Jared, the owner of The Pool Guyz, was awesome as well as his company. I had them at the beginning of the season. They had to change the part of the motor and then the week before, they had to change out the grids in the filter. They were timely, efficient and came when they said they were gonna come. But I had another company that I worked with that I am not that pleased with. It was called Express Appliances.

I've been with American Home Shield for 13 years now. At first, I didn't like it at all. I would contact them and it would take forever for their contractors to contact me back. I would call them again and again. I have also dealt with AHS in the past for things I didn't agree with as far as things breaking are concerned. Their contractors would always cause my problem. They have a practice where I have to take the contractors they assign to me even though those individuals are not very good or are just trying to get money.

American Home Shield had always been efficient. The first time I called them was about the roof and that was taken care of with no issues. Then the motor on our AC went out. After four years that I've been here, this is the first time I've had issues with my air conditioner. There was a long wait to get ahold of someone ‘cause of the COVID-19, but it wasn't too bad. I was waiting for the first people that Home Shield had called. Then I finally decided to call them back and I was told that the first company canceled the order. No one called me to inform me that they canceled the order 'cause they said they could not service me. So it was a good thing that I called them back. So better communication all around would've been perfect. But the person they did get was excellent. West End Mechanical had to take the whole thing apart to get to the motor but their tech did it successfully and neatly. As soon as he finally found the issue, it started working right away.

My whole ceiling fell in ‘cause of my plumbing. I paid the 75 but I fixed it myself before Island Mann Plumbing got here ‘cause I had to have my water on and they were just gonna do the same thing. They were great. They came out, looked at it, and they said that’s the exact same thing they were gonna do. My whole piping is rotted. I have an older house that has galvanized piping in it. The plumber said it was going to keep breaking and I did plumbing for a few years and I understood the same thing that he was saying. But the plumber said that all AHS want them to do was just patch it up. The plumbing needs to be replaced but AHS won't pay for that. So I don't know what to do. I don't have the $8,000 to replace my piping right now. I was hoping that I could get some assistance but it wouldn't work with the warranty.

The AC was turning on and everything, but the house wasn't cooling off. I called in and asked about when to expect the contractor because no one had contacted me. Home Shield had my home number as my contact number. The company had reached out to schedule a time on that Friday, but they didn't get in contact with me just because I was simply outside. I called Home Shield back on Saturday and said no one has contacted me. I live in Yuma, Arizona and it's pretty hot. And then, Home Shield reached out to Fleshers Refrigeration and they reached out to me. They came that same day. Everything was great. They asked a few questions, and then went and looked at the unit and told me what the problem was. They had everything they needed to fix it on-hand, so then they went ahead and fixed. They replaced the refrigerant in my AC. The whole thing may have taken about 40 minutes.

My water heater wasn't producing hot water. I didn't know how to change settings or anything like that. When the tech from Hers and His Plumbing came out, he looked at it and stated there was something wrong with the two thermostats because they were set so high but the water wasn't working. He swapped them out for me real quick and I have hot water now. It was a simple fix. The tech was in and out in about 30 minutes and it was all fixed, all better. With COVID-19 and everything, it was really a safe, easy repair. That was the best kind.

The contractor came out 3 different times and we've had the same guy, Chauncey, every time. They've been very responsive. I have a tenant living there that’s fighting cancer and he really needed the AC working. Chauncey was able to juggle things around, get out there and get it fixed. He found the problem immediately. I've had a lot of different contractors around here and he is one of the best on AC.

It was running hotter in my house. I usually have my AC on 70 or 71. So eventually, I would have to replace it. I just wanted to make sure that was being maintained correctly because I’ve only been in the house a year and a half. I was making sure nothing was wrong with it, and so I put in the ticket to American Home Shield. Oaks Heat and Air called me within a very timely manner. It was within less than 24 hours. They came in the very next day, and the guy was very professional. He was probably here for 45 minutes to an hour. Thankfully, nothing had to be done. He said he added a little bit more Freon to my air conditioner but, overall, it's well. He kept my ducts up in the attic. So, I was very pleased.

I love American Home Shield. I’ve had it for years. I had my refrigerator taken care of recently. When I moved back into my home, there was a leak. When the contractor came out, I stood there and watched him pull the centerpiece with it where the light is. He saw that it was clogged and it was very dirty. He did that and just last Thursday, it started to leak again and there’s water at the base. I have to take the drawers out, the vegetable bin out, clean it up, put a towel there and the water is soaked up that way. I’ve never had a problem before with the refrigerator, but it’s something that just happened. It could be because it’s old. I was gonna call American Home Shield and ask them if they could send someone out.

American Home Shield's service has been fine so far. I've used them about three times and in the most recent one, they sent out Blue Star Plumbing. The techs were on time and the service was done correctly the first time. They were great.

My daughter's room was really hot due to my AC issue. I tried to call American Home Shield but they weren't answering because it was after-hours. Still, submitting the claim to them was easy. They sent out American Air Conditioning and Heating Co and the techs from there found that the problem was something with our switch. The tech also found that my daughter's room was not insulated enough as well as a bunch of other issues with her room. The techs came out again to try and move the inside vent but Home Shield said they wouldn't cover the sheetrock. I told the techs not to move the vent because I didn't want holes in my ceiling not covered up. AHS should give more details on what is covered. I wasn't notified that my sheetrock wasn't covered until the techs were out at my place.

I had issues with the AC and the refrigerator and I was gonna do the claims at the same time but the automated system didn't take it even though I had to pay $200. Cecil and Sons came out for the AC and the tech changed the fuse and it worked well. I wish I knew that because I would have changed it instead of paying $100. But they did a great job and they advised me on some things. Then, I scheduled for my refrigerator and because the food was really bad, I had to unplug it and clean it. The contractor came and the said it cannot be unplugged. I tried to plug it and he said it has to take 24 hours. He left but never called me back. The $100 had been deducted but it was for nothing. Home Shield needs to improve whoever they send. They have negligence of the customer’s need. Also, it is very hard to get the appointment on time with the situation there is. I would rather save money and buy a new item.

When I was looking at my coverage, they list ceiling fans as being covered but that's bathroom fans, not ceiling fans. I’ve got ceiling fans in every room, plus three of them out on the patio under the patio cover. But they said I can't add that coverage until we do a new contract in February. But they've been very helpful when my wife was in hospice. Everything has been good with the contractors except for the people that we've had on the Samsung.

I had the opportunity to speak with a live person from Home Shield when I called in for my ceiling fan and I liked that much better. Then, they sent me a text to let me know when to expect the contractor. Lite it Up Electric came out and the tech looked at the ceiling fan. He did a great job. It's been great with Home Shield so far. Every time I've called, they've responded. And when the company comes out, they fix the problem.

My air wasn’t cooling, and then the next day, it stopped, and I called it in to American Home Shield. I talked to somebody who let me know that they'd be sending the first available contractor. They sent Cabot Mechanical out to fix the issue. They were awesome. It’s straightened out now. The first time, there was more blockage than anticipated so I called them back out, and they got everything taken care of. I tell my friends about American Home Shield. I tell people they need it. Like for friends, when they go buy a home, I tell them they need American Home Shield.

Scheduling the appointment through American Home Shield was a little more cumbersome than I expected. A part of it was because I had two appliances. But I was told to wait until I accumulated two things 'causee it would be $75 each time. I was tired of not having water in the refrigerator, and if the dishwasher wasn't going to get the dishes cleaned, then I'd need a new dishwasher. This is the first time I've used American Home Shield in the seven months that I've had them.

The claims have been processed on my behalf from these vendors. They've been out here for a couple different systems that they worked on, and I've had good results so far. With improvement in a couple different small areas, American Home Shield could get better. One of my appliances has to be replaced and I have to wait for three hours on the phone to get someone on their system. There's no feature to have them call me back. They have a callback option on their primary line, but on the other support lines, like for replacement appliances, they do not. I also have one open item that they said they’d repaired, but it appears that it's not totally resolved, so I'm doing a recall for that issue.

The issue on the AC has been resolved and my renter is happy with the service from Platinum. I did the claim online and American Home Shield got back to me within 24 hours. The service calls are a little expensive but if it proves that they send out dependable people, it's worth it.

I had an emergency call for my AC unit and initially, American Home Shield referred me to the one provider that they constantly use in this area when there's a problem with the air conditioner. But this organization was never able to come and when they did, they didn't seem to be astute in this area. I was on a call for five hours with American Home Shield trying to get them to change the provider and in the end, they made the call to Bayless and Sons. Once they did, I was told when the tech would be here and when he came out, it was rather late. But he knew exactly what he was doing. He was also professional, courteous, and expeditious. He took care of the problem in a matter of time and I was on my way to getting cool again.

I woke up on a Monday morning and my freezer was leaking and it wasn't freezing. It was also making a loud noise. So, I immediately put in a request to American Home Shield to get a repair on it. It took a little bit of time for me to hear from Gulf Appliance Repair. I called them and they told me that they had not received the request yet from American Home Shield. They told me as soon as they did, they would call me. So it was after 24 hours and then, they called me. They didn't have an appointment for several days and that was concerning because it was the freezer and everything in the freezer.

I called American Home Shield for the AC unit and they connected me with a reliable company to come and fix the problem. The rep was very professional and she had her mask on. Then, coming in and out of the house, she had protectors on her shoes. She had to put some more Freon to my AC and she said that due to the home warranties, it knocked out $10 a poundage. I was four pounds short. She said she fixed the line, which was up under the warranty. My total bill was $400 and she said that if I didn't go through AHS and just called an HVAC place myself, my bill would've probably been easily close to $1,000. Everything was completed within a week and I felt good that when she left, the problem was fixed. There are no other underlying issues such that in a couple of months, I'm gonna be calling for another issue. She was very thorough and it made sense with the issues that I was having with my AC unit.

I had a problem with my refrigerator and American Home Shield sent Brandt's Appliance. They said they fixed the problem but it came back. This whole thing went on for a couple of months. They fixed it and it worked a little bit but it wasn’t making ice and wasn’t cooling. I called them and they sent somebody out, and they supposedly fixed it. Then, shortly thereafter, the same ice maker stopped working and I had no ice for several days. So, I called them back. About five days later, they came out but by then, the icemaker had started working beautifully. I tried to explain to him what happened but he said it’s working and he couldn’t do anything about it.

My dishwasher stopped working. I went on the American Home Shield app, told them the situation, and they sent me the details of the company. I contacted the company and they came out and fixed the issue.

When I saw American Home Shield somewhere, I saw that it would save me money on repairs. I couldn't come out of my pocket with all those different things that may break down in the house. Recently, I called them because I had some problem with a light fixture in my kitchen. I talked to an actual representative who was professional. It was great customer service. The contractor took care of the issue and did an exceptional job. The repair helped tremendously. I got better light in my kitchen.

I've used Home Shield twice and they've done everything they have promised. Recently, one of the motors of my AC started cranking and making a loud noise. My wife called American Home Shield and set up an appointment with their contractor American Air Conditioning and Heating LLC. The techs called us in advance and told us they would be at our place the next day between 9:00 and 10:00. The techs were very knowledgeable and explained everything to us. They serviced my AC system and did a great job. Everything has been functioning well since then.

We had a $900 plumbing bill so we went the next day and got a warranty with American Home Shield. It's been really good and helpful to be able to have one place to call to get all sorts of repairs done. When my AC wasn't blowing cold enough, I did a service request online. Central Virginia, the contractor, called me within a day after I submitted the claim and they gave me the date that their person would arrive. It was like a week later. The repairman was a great guy and he did a good job. The problem was fixed and my AC has been fine since. I am very satisfied.

We had a clogged basement drain and Rams Plumbing came out and fixed it. They're an amazing company. They're professional and respectful. I filed the claim online and the website was very easy to follow. I was notified by email when Rams was coming out. So far, everything has gone very, very smooth.

American Home Shield was recommended by a friend and we’ve had them for two years. When the air conditioner stopped running, the contractor came on the appointment that was made. The service was great and it helped. Everything has been wonderful since they came out.

Custom Climate did a great job with the air conditioning unit. When the tech came, it was not putting out enough air and he said everything was working but the problem was that the motor wasn't big enough. They recommended a bigger motor and my wife and I are still considering it. Overall, Home Shield's response was good and I appreciated the cooperation of everybody.

R&A Cooling did a great job. The air conditioning unit started leaking, which is in the attic. I went upstairs and I saw that it was leaking from the unit inside the home. The tech ended up having to install a pipe on the unit. He did it the same day, and everything's working fine so far. I'm loving having coverage with American Home Shield. I will refer them out.

We had a leakage in one of the shower heads and the pressure in the kitchen sink was very low. I filed it online on the app and it worked for me. The contractor was a good guy. He was pretty professional. He did it and didn't have any clashes. Everything went well.