American Home Shield Reviews

This whole experience was a complete nightmare. We moved into our new home with the assurance from our realtor that AHS would cover any unforeseen complications. The very first day we started the AC unit we were dismayed to learn that it didn't operate at all. We called AHS and they scheduled one of their contractors to come look at it later in the week. The HVAC guy arrived several days later and told us that the unit was beyond repair and that the whole system needed to be replaced.

Please stay away from this company. First on the list, they say they will give you $40.00 referral fee. THEY DO NOT. They owe myself and a friend a total of three referral fees. Second. I cancelled my contract over the phone three months ago. Incredibly they had no record of this. I called several times and got told they would cancel the outstanding amount. INSTEAD they took me to collections!!!! When I called them about this and tried to speak to a manager I was put on hold, no manager came on the line, I even stayed on hold deliberately for as long as I could, a total of 24 minutes. Also as an after note, when we did need to use their services the technicians they sent always tried to up sell, once stating we needed a new AC unit when the one we had was only two years old. Again PLEASE stay away.

We had a leak in our kitchen from our upstairs bathroom and after I made a claim online to American Home Shield, the contractor came out. He did a great job. He was incredibly polite and he was very knowledgeable about what was going on. He figured it out and explained it to us. He found that it was not an actual problem that they could fix and I had to have it fixed a different way. So far, everything has been wonderful with AHS.

When we purchased our home we the sellers included AHS home warranty. They worked ok when our garbage disposal went out (although we had to demand in-kind replacement and not a cheaper version). But last year when our AC went out, in the middle of the summer in Louisiana it took 3 weeks for them to approve the repairs. A year later and the same people (the replaced compressor was done incorrectly so it’s shot again) and guess what, it’s been 2 weeks and still no fix. Every time we call AHS they tell us it will be another 24-48 hrs before someone will reach out to us, but no one has called yet. We just keep calling every 2 days. We will NEVER get them again.

The contractor that American Home Shield sent was really nice. My washer was messed up and my dryer wasn’t heating, and he was able to fix the issues. He had to order a part but it wasn't long until he fixed everything. It was less than a week. He told me to give him a callback if I had any more issues. Submitting the claim was easy too. I just went online and did it, and I had to pay the service charge upfront.

Usually, American Home Shield has been good. Most of the time, their techs come out and do excellently. However, for my recent claim for my rental property's air system, they weren't. I got a tune-up and the techs said the air conditioner is on its way out. I put a claim in to AHS. However, AHS's reps sounded like they were from Taiwan and the person whom I was speaking with couldn't understand what I needed to get done. I wanted to speak to a supervisor maybe to expedite the situation, but she couldn’t figure it out. I needed the AC fixed asap and she couldn't understand that. She wanted other information which didn't make any difference. So, I ended up canceling it and paying for it myself.

I had a bunch of outlets that weren’t working and the contractor fixed them all, but the fuse kept popping in the box. He did a great job, but if I plugged anything into a couple of the outlets, it would pop. I wasn’t able to use the outlets, so I asked for a return visit. He moved a couple of things off that circuit to another circuit, and it has been fixed ever since. I like the contractor and the person who came out. He knew what he was doing, and when he came back the second time, he made everything right. Overall, I would definitely recommend American Home Shield to other people. I’ve been very satisfied with the service.

My AC's compressor would not come on and I was not getting any air. The fan on the compressor wasn't turning either and all it was doing was humming. I had to turn the unit off. I submitted a claim for it over the phone to American Home Shield. Their techs replaced the capacitor and the motor on the compressor. However, the motor doesn't have the right sound to it like it did before. Still, the claim went fine and I recommended AHS to a friend.

American Home Shield has a preferred list for you. We went with their contractors who had the best reviews. When our air conditioner was not operating correctly, their contractor scheduled us in as soon as he could which was fairly quick. They found problems with the AC and some parts needed to be replaced. They had to schedule in another time to come back and replace the parts. We replaced the parts. We paid for a check-up then a tune-up. The AC has been very good since the repair.

The rep that I talked to at American Home Shield was professional and courteous. The heater would come on and turn off, and the contractor came out fairly quickly and very timely. He explained everything and showed me. He was professional and knew what he was talking about and doing. He got the heater fixed pretty quickly, and it has been working great.

I saw some frost on the outside of my unit, and so I called American Home Shield. But previous to that, I had the VIP service come, and they said everything was checked out. I hadn't even turned on the system yet because it still was not warm enough to even doing it. And they said everything was in working order. Then as soon as I turned it on when it was sunny outside, it stopped. I went outside. I saw the unit and it has frost on it. I called Greenway, and they said they couldn't get to it until the day they came. When they came, they realized what it was. They put more Freon which cost me a great deal of money, and they didn't say it wasn't covered. They said anything could have happened since the VIP checked it out. It was very upsetting to me. And I told them I needed to speak to a supervisor because they had someone come out and tell me everything is okay. And then when I turned it on, it was not.

I put in a request online when I had a plumbing issue. The process was quick, easy, and very convenient. Then I had a short and sweet follow up from the American Home Shield rep. It was to the point. American Home Shield got a technician out within a few days based on their schedule. So it worked out pretty well. The repair was excellent.

My icemaker was messed up and I made a claim with American Home Shield. I did it online to book somebody. An appointment was made that same day. We got a good contractor. The person they sent out was really quick. The first time they came out, the issue didn’t get solved so they came back out. They worked with Samsung to get the refrigerator fixed. It hasn't been that long since the repair and the icemaker is fine. But I had another claim before that AHS tried to turn down. It was my heating and air conditioning. I was told that it was broken before my contract started. But the next person they sent out ended up getting it fixed.

We had the water heater that needed to be replaced, and we had water all over the place. And our claim experience with American Home Shield for that was acceptable. They responded and sent somebody. Also, my interactions with the AHS rep wasn't too bad. When I called and I told them that the person that they recommended couldn't come until Thursday, and this happened on Monday, she recommended somebody else. And that person was very nice, and he was busy, but he came the same day. And then, in a couple of days, he took care of the problem. The water heater was replaced but I had to pay $300 for it. AHS said they don't cover the whole thing. I don't understand why.

I had an over the stove microwave which was quite old. The contractor American Home Shield assigned was gonna come out and they didn't but when they did, they said it was working. I told them the tenant who just left and the tenant I just put in there said it wasn't. It works initially for the first couple of minutes, but then it doesn't continue. They argued with me about that and then, they went out again and said it works. This went on and on. I ended up having to buy a tabletop microwave for them because it got to be such a long, drawn out affair. Then, they finally made the determination after I got Rick, my representative, involved. They made the decision to replace it and that turned into a whole thing about the warehouse and they didn't have it. It finally got taken care of a couple of weeks ago. And this started on February.

American Home Shield has been very fair and I'm very pleased with their warranty situation. I called them when my hot water heater was having issues. The water was like room temperature water. I was told I would hear from a contractor within 48 hours. But the first company that they sent to us never called. I reported that to American Home Shield. The first company called and said they would be here the next day but they never showed up. I called American Home Shield in the morning of the fourth day and they had someone out here about two hours later. AHS' part that was in their control was done very well.

We had a shower and a tub that were making a bunch of noise and a faucet that was leaking. American Home Shield sent out a contractor to come look at it and everything went great. They're all wonderful now - no noise, no leaks. It certainly helps our ears to not have this high, squealing sound when we shower or bathe. Submitting the claim online was also very easy to do. It wasn't even an hour before we got a text from the people who have been assigned to our ticket. That was impressive. We set it up very quickly. The professionalism of the contractors was very high too. They were very thorough and made a couple of suggestions. They were very amiable and they were everything we'd want. We've used American Home Shield twice and both times, we’re really pleased with the whole program.

The AC unit quit operating and it wouldn’t cool. I made the request that morning to American Home Shield, and by that afternoon it was resolved. The contractor was very professional and prompt. Everything was as expected.

The air conditioning wasn’t working. It was blowing, but not cooling. My wife submitted a claim to American Home Shield and they sent AMP Mechanical HVAC out. A repair person came out, checked out the situation, and got it taken care of right away. It was maybe the day after we submitted the claim. The unit is running great now.

I love American Home Shield. If they were people, they'd be a part of the family. I've recommend them to other people as well, including my son and his wife. It's a good company and I'm gonna continue working with them. I'm gonna continue sending my 40 bucks a month in to maintain a good relationship with them. The last thing that happened was regarding our fans. We had fans in the house for about 10 plus years and they were slowing down. One of them was banging too. We contacted American Shield online and told them the issue.

I'm glad I have American Home Shield. My garage doors would not close and I had Ace Garage Door Repair & Installation come out and service me about a month ago. The service was beyond expectations and everything has been good since.

I had a problem with an outlet not working. Navigating AHS's website to submit a claim for it was very easy. They sent us Tech Electric and their guy Tim. He was very knowledgeable and took the time to figure out the problem. Though it took him a while to figure that out, he finished fixing the problem rather quickly once he knew what it was. Since the repair, the outlet has been excellent.

My AC stopped working and it got hotter and hotter in the house. I made a service request online and that was easy. American Home Shield contracted First Choice A/C and they came out two days after I filed my claim. The technician did a good job. He was very personable and attentive. He said that the AC was about 28 years old and we would need to replace it soon. But it is working okay now.

I have an A/C unit that needs to be replaced. The companies that come out also agree that it needs to be replaced and they REFUSE to do it. Instead I have now wasted THOUSANDS getting it refilled and parts ordered. I have been dealing with this for 3 years. My son has asthma and this is a safety hazard!!

I made the plunge and bought a new home, researched good home warranties and purchased this one but when I first needed help they failed me. My water heater would not turn on and was bad, this was not caught in my two initial inspections due to no gas being at the home during check ups. I moved in the house and had all utilities turned on and the water heater didn't work. I called AHS and they said they didn't have me in the system, we talked to several agents. My realtor even called with my receipt and confirmation number showing I paid for protection. AHS would not help me, after four days of no shower I called a plumber and fixed the water heater, cost me $1200 when I should have been protected.

I been a customer of AHS for over 20 years and my latest experience has left me bitter and ready to move in to another warranty company. AHS sent an incompetent repair company A1-Advance to my home. They diagnosed the problem but their customer service was horrible and the technology and administration quoted two different prices for the work to be completed. Contacted AHS and they charged me for a second opinion and is forcing me to use the incompetent company or do a buyout if the new company findings are the same. I’m sure they will be but I don’t want the A1-Advance to do the work. I was told because they were the most cost effective to AHS, I didn’t have a choice. Of course the incompetent company would be the most cost effective. I’ve never been treated so poorly by this company. It saddens me that they don’t appreciate customer loyalty.

This service if you can call it a service is a huge misrepresentation of what is covered if not completely false advertising. The brochure says the heating system is covered but when I called about my chimney I learned that is not part of the heating system. The brochure says the septic system is covered. When I had a problem with my septic I learned only one a specific part of the septic system was covered.

My elderly parents had a problem with their air conditioner unit in Shreveport, Louisiana. American Home Shield sent a technician to their home. He told them the coils on their unit needed to be replaced and that there was no Freon in their unit. They were told it would cost $1700 to repair. They decided to get a second opinion and were told there was nothing wrong with the coils and that the unit had plenty of Freon. American Home Shield uses companies so desperate for business that they think nothing of defrauding even senior adults. My husband and I had the same type experience in another state. Do not use these scammers.

My HVAC has been broken for three weeks with the issue still unresolved. The first servicer AHS had sent out to diagnose the problem was there for no more than 5 minutes and simply said to put in more Freon, told me that I would have to pay $225 to pump it back up on the spot as AHS would only cover $10/lb of refrigerant while I paid the rest... How could I know it wouldn't leak? Refrigerant is not supposed to leak. It should never have to be recharged. If it does, there is a leak somewhere in the system. He did not diagnose anything further to look into why or where there was a leak. His solution was to simply add in more refrigerant.

We had an issue with our condensation pump. It was burned out so it was shutting off electrical to the air conditioning unit. I always submit a claim with America Home Shield online and it's good. They assign you someone fairly quickly. They assign the time too. I was gonna be out of town so I had called them to let them know about that. The vendor that AHS assigned my case to worked with me on the out-of-town time. Their technician came while I was out of town and fixed the problem.

It's a new season and it'shot outside but my air conditioning unit was not cooling. There was a main electrical contact that kicks on and that made the compressor kick on. It was faulty. I tried to file a claim with American Home Shield online but it would not submit, so I picked up the phone and I called the toll free number. I then asked for a specific contractor. I was given a timeframe between 10:00 and 2:00. The technician was right there by 10:20. The one who came was the same gentleman who came out last time and he remembered me.

A recent claim with American Home Shield regarded a leak in the bathroom shower. It started the night before we filed the claim. We called AHS because of the urgency and the rep was very helpful. She was able to get the claim expedited and a contractor was scheduled to come out very quickly. I was able to contact them with the number that the agent provided me and they were very accommodating and got me in that afternoon. They came out and figured out the problem. They had parts on hand and repaired it quickly. Everything has been working just fine since then. I would definitely recommend American Home Shield.

American Home Shield's rates are pretty much close to the rate starting out. They raised their rates at certain times for every year, but they worked it out with me. I had a water pipe that bust in the wall upstairs and I needed somebody immediately to fix it ‘cause I had just spent a lot on repairs. The person that came out could not fulfill the obligation as I would've had to wait three to five more days, which would’ve been a issue. I called AHS and told them, “Never mind, I found somebody that could come out and do it that day.” They would not even talk to me about reimbursement. Any other time I’ve called, people come out a few days later or within 24 hours, and they've fixed everything that I've asked them or had issues with.

Our lights at our 805 property went out. When the gentleman from Beacon Hill Electrical came out, it turned out that I had a problem with the circuit breaking system and he was able to get that going. So, everything came back on and everything has been fine since. Right now, we're dealing with some issue with our air conditioning and someone at AHS was supposed to call my wife back and talk to her about that situation. Things are not smooth all the time and we go back and forth with AHS, things get done. I'm satisfied with them.

American Home Shield seemed pretty helpful so far. When my washing machine stopped spinning, I did my claim online and the contractor was out here within 24 hours. They were nice and professional. They said there was something wrong with our filter. They cleaned it out and got the washing machine working again. They fixed it that day. When we had a problem with our air conditioner last summer, the contractor came out and fixed it. They've actually came out and fixed the same part about three times, but hopefully, it keeps working.

We needed to rekey and we were able to put the claim in online with American Home Shield and then I got a call about 24 hours later from a provider. He arranged the time to come out and do the rekey. He was extremely professional and knew exactly what he was doing. He explained ahead of time the parameters - how many he was allowed to do in case there were more that needed it, and what would be covered and not. So, we were happy with them.

My Air conditioner needed more Freon because it leaked. It was our upstairs air conditioning. Luckily, it was early enough in the spring and we had some cold nights so we opened the windows. I called AHS about it and they were pretty good. They said a contractor would contact me but in the long run, I contacted the contractor which was not a problem. They were very quick to fit me in their schedule. They got here in time before it started to get hot. The first technician came within 24 hours of talking to them.

We had a leak. The original plumber, Budget Rooter, came out and said they couldn’t fix the leak because it was probably the tap. We also needed new pressure regulators. They were not professional or accurate in their diagnostic evaluation. And so, American Home Shield sent for a second opinion. DKH Plumbing came out to do the pressure regulator and they were fantastic. They showed up on time, were professional and quick. They answered all of my questions and they had a good attitude. They did a great job.

I've had American Home Shield since 2016 when I bought my house. The Realtor got it all together for me. I got the first year for free and I continued with them. My most recent claim was for my air conditioner. I filed the claim over the phone and I had PG&E come out. The tech that was sent out was nice and he repaired the problem in one day.

My air conditioner was leaking water. I called AHS and that cost me $250. However, the second time the tech didn't submit a claim for the service. He told me a drain was clogged and he charged me $240 to unclog it. Though AHS's contractors are all right, I think I was overcharged. They explained the fix to me but then they blew air into a drain pipe for $250. I could have done that if I had known to do it. It's ridiculous. Also, AHS gave $10 for Freon but then my Freon was worth $140. Since the repair, I haven't seen water from the AC. Still, there was a lot of misconception on what is covered and what is not covered.

I switched to American Home Shield because they gave us more coverage for less cost per annum. So, even though the co-pay is a little bit more with American Home Shield, it is well worth it because I paid a $50 co-pay with the other company, but my microwave and washer and dryer weren’t covered. Also, it is wonderful that I'm able to submit the claim online without having to call or wait on the line. It is pretty seamless and the third party will call within 24 to 48 hours to schedule a time for the service.

It’s been fantastic with American Home Shield. I had a service call for our AC units for basic maintenance, and it was very good and very smooth. I did the claim online and the process is very intuitive and straightforward. The contractors were very good and very accommodating. They were here at exactly the time they said they were gonna be here. They answered all my questions, took their time to talk to me, and described the work that they would then be doing. They also explained to me that the unit is in very good condition so it made us feel comfortable that the unit is in good working order. Overall, I'm very satisfied. American Home Shield has given us some peace of mind and I would recommend them to a friend.

For the most part, a couple of the contractors that American Home Shield has sent have been pretty knowledgeable. When the ball valves were not working properly for the pool plumbing, it took the contractor about 3 days to get scheduled out. There were 2 separate issues and we had to deal with 2 different contractors. The first contractor fixed one issue completely. There were three pipes that have ball valves and he wanted to argue with my wife that all three were working. She had to show him that they weren’t. He only replaced one ball valve at that time.

The contractor that American Home Shield assigned to work on our air conditioner told us when they would be out and they’ve fulfilled that. The technician came out and replaced the fan motor. He was very professional, and he took care of business and left. Everything has been fine since, so I was very happy with him. American Home Shield did a good job.

The refrigerator is partly frozen in the freezer section and warm in the refrigeration section. The element in the back of the refrigerator and the freezer freezes up really thick and doesn’t melt off and circulate. It just stays frozen and then it doesn’t work at all and floods the place. I filed a claim to American Home Shield online and I was really surprised that it worked out really well. They were really prompt and everything was on time. I didn’t have to wait on hold. I kept reading stories online about the nightmares of being on hold and not getting calls back. But doing it online worked perfectly.

I've had several versions of AHS coverage plans over 2 homes. I say, with zero reservation, that this product is more headache than it is worth (and that includes a *free* plan that came with the purchase of my new home).

They offered $195 to replace a 25 year old air conditioning unit - really? We’ve been with them over 10 years - the customer service was terrible and when I said I was cancelling they could have cared less. Beware of what they will really pay for which is little to nothing.

I was having power issues, where the pump would throw the breaker. American Home Shield sent out Knock Out Pools and I had some scheduling issues on my end. It took a little while to get them out, then we had some rain. It wasn’t anything on their end, but once they got out, it was great. The technician was there not even for two hours, and the problem was resolved. Everything was fixed and ready to go.

The claims process at American Home Shield is a little bit difficult because they need two opinions before they can make a move on whatever it is that you have going on. And that may take another 24 to 48 hours, or a little longer, depending on the contractor's schedule. When I had a claim with the microwave, this one company came out and they couldn't find the door to go on it. But then I had to wait until another company came out and they couldn't find the door. Then they just replaced it. But I had already looked for the door myself with the company that made the microwave, and they said that they didn't have any replacement part for the door. It takes a little longer to get the claim finalized, but it works out eventually, and the contractors have been pretty good. I've had pretty good experience with American Home Shield, and if I had to recommend anybody to the company, I would.

American Home Shield have some great contractors. I called and submitted my claims for the washing machine and refrigerator. Both of the contractors were able to fix the problem. One claim was a bit of a hassle because the tech came back four different times, but he was great the whole time, and everything worked out really well. I also submitted a claim for the garage door and it took two and a half weeks to get fixed. But it wasn’t a big deal. The snow is gone, so I was okay with it. All of them work perfectly now.

I made a plumbing claim with American Home Shield for an injector pump. I do my claims online and the process is easy, but the site doesn’t have the ability to add additional claim for similar type of things. So, if I had two faucets that had a problem, it wouldn’t allow me to put in that there were two. It would just let me check a faucet, and then when the contractor shows up, they’d say, “Well, it’s not on the order.” So, AHS could add that option. Also, I generally have felt the quality of people that have been sent out haven’t been great. So, if I have a bigger project, sometimes I had taken care of it myself versus calling. The contractor that was sent for the injector pump was fine. He wasn’t able to get it fixed, but we actually are selling our home on Monday. So, we’re not gonna use AHS anymore.

When we first moved into our home, our air conditioner wasn’t working right from the get-go. We ended up with American Home Shield through our title company. It was who they suggested, so we just followed their lead and what they said was best for us. And so, I called and I told the warranty company about what was going on with our air conditioner, and they scheduled an appointment to send somebody out.

I had a problem with the water heater and American Home Shield sent out the contractor within 24 hours. They diagnosed the problem, and ordered the new water heater. It was a three-day time period from claim to repair.

We had a hot water heater that we had to have replaced. I filed a claim with American Home Shield online. And they got back with me within 24 hours. It was very quick. The contractor called and asked what the problem was and what they needed to do, and they came out immediately and took care of everything. They were very professional. And took away the old hot water heater. American Home Shield has come in handy and has always been good. We had several claims, and everything has been taken care of within 24 hours of submitting a request.

We just purchased a new house and we took advantage of the rekeying option with American Home Shield to take care of all of the outside door locks rekey. It was easy doing the request via the internet. We were given a reasonable timeframe and it was met by their contractor 911 Locksmith Services. They were good. It was my wife that mostly interacted with them. She told me that the guy who came was very personable and informative. He walked her through everything. He made the keys she had requested and had her check each one to make sure that all the work was satisfactory. It was a very positive experience.

I’m satisfied with American Home Shield. My experience has been very good. I filed a claim over the phone to get my A/C fixed, and it was simple for me. I like to talk to somebody because I can write names down and everything like that anytime we get our call. The contractor from Thermodynamic came on that Monday. I called them Saturday. And then it rained on Sunday all day. I called my insurance company and they put all this equipment in to dry that area out and cut my carpet up. Then he came Tuesday because he had to see what was going on. And then he had to bring what he needed to put up there. And that was when he found out that the switch like AB was to C. It should have been to B.

I was having an issue with the microwave wherein it stopped working. There was also an issue with one of the burners on my stove that wouldn't change settings. You turn it on and it just had one setting. It goes straight to high no matter what you set the dial to and it would never cut off. It came a little inconvenient. I made a claim with American Home Shield and did it online. It was pretty easy. It had a list of things with the sublist. There was also a part where you could describe exactly what was happening. Once you did that, you pay your $100 fee and hit submit. I got a call from the company that was selected within the next 30 minutes.

Having American Home Shield is super convenient. If one thing breaks, you kinda just know what to do. You don’t have worry about it too much. Recently, I submitted a claim for the washing machine and the dryer, and it was super easy to do it online. I just followed the instructions. Then I got a phone call and they sorted out the details with me. The contractor was great. He walked us through everything. So, we understood what was wrong with it and what parts we needed. American Home Shield works out well.

A couple of weeks ago, I had a problem with my toilet and the contractor who took care of it was good. He was very professional. He also gave me a break and I paid him a discounted price to remove the toilet and see where the connecting plumbing was so he can put his scope down there. He had to come back and it was a couple of days, but I understood he was busy. However, he couldn’t take care of it that day because he had to get prior approval from American Home Shield and I’m not happy with them.

In December, my oven broke. I called Home Shield and they sent out Accord Appliance. Accord Appliance came out several times. Each time, they brought a refurbished thing to replace my oven with. So, then they'd take it back, and couple weeks later, they'd come out again. One time, they put it in. It still didn’t work. They came at least the fourth time at that point. All of a sudden, like a week later, the oven started working. So, I called and told them that. It only worked for about a week and then I called them back and told them it wasn’t working again. Finally, the last thing they did was ordered a brand-new part and tried to put it in, and it didn’t work. I should’ve called Home Shield sooner. But I finally called them, told them about it, and they sent out another company who looked at it. Two weeks later, they were back putting the brand-new one in and it works. I went without an oven for four months.

I needed an electrician to come out and do some work on my house. The gentleman came out but he wasn't able to fix my problem. I'm having trouble with my floodlight outside. It wouldn't light up at all. The tech never even got up there to look at the outlet, which I thought was strange. He just told me to get bulbs and that American Home Shield doesn't cover bulbs, which I understand. I got some bulbs and put them in. And now, the light fixture in the house, the button that I push to turn the floodlight on and off, it stays on constantly. So I have to shut the circuit breaker off to shut the floodlights off. But they are lighting up. It is so weird.

I submitted a claim over the phone to American Home Shield and their contractor, Mr. Appliances of D Valley came out to service. Their tech fixed a Sub-Zero refrigerator for me. He explained to me what the problem was and explained the repair. Everything has been fine since.

We had a leak when the previous owners of our house took out the washer. They busted something, so I called American Home Shield and the contractor was right on it within an hour. It was all fixed. That's why I renewed with them. We recently had a sump pump stopped, and the basement flooded. It was bad. So, I called American Home Shield and they handled the claim quickly because within 10 minutes, Lenny's Plumbing was on our phone. They slapped up the sump pump and everything has been fine since. Lenny's was good and professional. They were right on it. The tech said if we ever had anymore plumbing issues, just let American Home Shield know that we want them to come out and he would get right on it. My experiences with American Home Shield have been awesome. They were professional and courteous. I couldn't ask for a better company. I would recommend them.

We are currently dealing with our heat pump that went out. It has been not near as easy a process as a couple of minor problems that we had before. The claims that we had for the dishwasher and the sump pump went very well. But it has been much more of a struggle with the heat pump. American Home Shield sent out one company that said the heat pump was no longer viable, so it needed to be replaced.

We phoned in a claim to American Home Shield for our water heater and they were wonderful to deal with. They were so fast at responding and their contractor was out within 24 hours. They came out and tested our water heater and found that it was not fixable. They said they would have to get it replaced and they did that. The next day, there was a new one in. This was my first claim and it was handled. We were very satisfied and they did exactly what they promised. I recommend American Home Shield to everybody I talk to.

I submitted a claim over the phone to American Home Shield when my air conditioning system was messing up. Though customer service was good, sometimes it was a little hard to understand. I asked if I could speak to someone who speaks English and after they talked a bit, I asked if I could talk to their supervisor. The rep then told me that the supervisor was with another customer and that they could help me. However, they couldn't understand what I was saying. I tried explaining to them and finally, they got it.

I’ve been very happy with American Home Shield. I am a real estate agent and I refer this home warranty company. I have it on my own personal home and I put it on all my clients’ homes. I had my parents have it on five of their properties. But they were a complete nightmare to deal with for this particular claim with my wine cooler. I kept telling them, “Can you please tell the company you’re sending over that brand of what they’re there to repair so we can make sure they can repair it.” It was a nightmare, but everything’s fine now.

I had recently moved and had asked to transfer my American Home Shield plan to my new address. They would not allow this, so I decided to cancel my plan. They told me that I would be refunded for the time on the plan that wasn’t used. When I cancelled the plan, I requested that it be sent in a check to my new address. Customer service said no problem. A couple weeks went by and I called to check the status of the check. The representative told me that the check would be on its way to my new address. Great. Weeks went by again and still no check. I called in again and a rep told me that the check has been issued and it’s on its way, that it just takes 14-21 business days. Okay sounds good.

I originally put a work order for a floor furnace and has a tech come out from 3N1 Heating. The tech said he was not certified to do the job and left. After trying to contact 3N1 Heating to follow up there was no answer. Later to come find out they went out of business. I put in another work order for the floor furnace and a new air conditioning company called me and asked what the problem was. I explained to them and they said I needed a Plumber not an a/c tech. So I called American Home Shield and the person over the phone changed the work order to Plumber. The agent ASSURED me that I would not be charged for the $75 fee again since the job was never completed the first time. Plumber came out and fixed the leaking water heater.

For all looking for a good warranty company. I would caution you on American Home Shield. We've been working on having our Central AC fixed for close to a month. The repair teams x 2 sent out have been unable to fix, even after replacing the compressor and fan. The second company came today, was here less than 30 minutes, had the unit running, left and the unit panel went down again. When you call the company you're can plan on spending 15 to 25 minutes on the phone, usually with a representative I suspect is in another part of the world. I have a difficult time understanding them, and it's like I'm speaking to a robot. I've asked to speak with the Supervisor more than once only to be told I was not able to at that time. Horrible service, service technicians unable to fix systems, and a nightmare for the family and pets. Think twice before selecting AHS.

I have 2 hours of my time invested (over 2 different phone calls and 1 online chat) in the simple task of updating a credit card on file and still have no resolution!! It is unbelievable. Beware potential buyers!

I had another home warranty company before and they were terrible. They told me they covered everything but they didn’t cover everything. I had a water heater crack but they didn’t cover water tanks and water heaters. I had a garage door spring that broke when I was with my old company and they didn’t cover garage springs, but American Home Shield told me they did but, in fact, they don’t. So, that was kinda shady. Their salespeople sometimes tell you how rosy everything is and then, when you get down to it, sometimes they’re not as rosy as they make it out to be. That’s one “buyer beware” things. But American Home Shield has been pretty reasonable.

I did some internet research and saw that American Home Shield offered the best for what I was looking for. I’ve called them for a couple of different things and it seemed like I was speaking with someone overseas. Sometimes, they seem to have some difficulty understanding me, and they never seem to get my address correct even though I tried to correct them on that. So, there's some translation issues there, but they were able to contact people in my area in order to help me get some service providers. I've been very pleased with the technicians that AHS has sent. The person who installed the ventilation under the house left a piece of insulation on the ground and I thought it had come detached. The contractor that AHS sent checked it and was able to make sure that there were no holes, everything was secure and that the ventilation system leads directly to the vents of the house. He was able to reassure me that everything was fine.

A month ago, I made a service request for an AC tune-up. I did the request online which is incredibly simple and easy. American Home Shield assigned my case to Austin Heating and Air. They were great. They answered every question, were honest about the assessment of things and didn't try to upsell me on things that I didn't need. The AC is working great and milling away. I’ve recommended American Home Shield to a couple of friends.

I made a claim over the phone at American Home Shield recently for the InSinkErator in the sink, and the contractor came and checked it out. He found that there was something wedged in it, and he removed it. He was very professional, prompt and timely. Another time, the contractor had to come back three times to fully set up. They installed a water heater and that was the last big claim that we had since our water heater broke. He fixed something, then it failed and they installed the new water heater. Then the water didn’t heat up and they had to come back again. Now it’s working.

Galloway Appliance, the contractor that American Home Shield sent out for the appliance, was the best company I ever dealt with. However, it was kind of a bad experience with the plumbing company. The plumbing clogged up and the contractor came out. He tried to clear it but he couldn’t. When he was finally able to clear it, a tiny root came out and he took a picture of that. Then, the plumbing clogged back up again a day and a half later. I called and AHS sent him back out, which made me leave work early to meet him there in the two-hour window. As soon as the company got there, they called AHS and said that there was a root. AHS said they didn’t cover that if there was a root and that the plumbing company couldn't do anything. They told the plumbing guys to leave, and the guys did. They could have given me a bill. I didn’t care about going through American Home Shield if they don't cover it but they didn't do that.

My AC unit was dumping condensation on my basement floor. After some examination, I discovered that there was some blockages in the cooling coil and a melted condensation tray that was causing the leak off the cooling coil. So, I contacted American Home Shield and they hooked us up with York mechanical. And they ended up looking it over and deciding it needed a new coil. We also paid them to replace the condenser outside. They were very professional, very timely, and showed up when they said they would.

The electrical outlets weren't working. We didn’t have any way to charge our phones or turn on the light switches in the bedrooms. So we went to American Home Shield's website and filed a claim. Navigating through the website was pretty straightforward and easy. The contractor told me that he would be out on Monday between 8 and 12, and he came about 9:30. He was very professional and very thorough. He was a nice guy. A breaker had to be reset and he was there for about 20 minutes and he fixed it. It was an excellent experience overall.

I called AHS for some leak in my pipes and the representatives I spoke with were very good in responding. They asked where the leak was specifically and how bad it was. I told them I needed it to be fixed fast because I didn’t want the wood to be ruined and they sent the plumber the next day. So, it was nice. When the plumber came, he did his job very well and he was very professional. Everything has been good since the repair. I like American Home Shield. It's a nice company and they're very good but their price is going up a little bit for the next year.

On the website of American Home Shield, I could go and tell them what the issue is and usually, within a few hours, I would get a call from the contractor. The process has been seamless. I had an air conditioning problem and there was another problem with my dryer, and AHS sent the same company for both. There were different technicians and they were all excellent. They told me exactly what they were doing. My air conditioning was very old and it would have costed me a lot to just fix and then add the Freon. So, they helped me choose and install the right air conditioner, which was very good. The person was very knowledgeable. The dryer was fixable and the technician gave me tips on how to make sure that the dryer runs good, how to look for something and how to make it safer. So, I have no complaints and I would recommend American Home Shield.

We submitted a claim with American Home Shield for our dishwasher, and we were contacted first by a person from Sears Appliance, and he said he was the one assigned to us. So, I went over everything with him and he said, “We don’t handle that brand.” And so, he turned it down and somebody said that the other outfit, Optimum Appliance, would be contacting me, and they did right away. The gentleman that came out was somebody that had done something for the dishwasher before. He did a great job. The rack that we had for getting dishes in and out of the dishwasher came off the track. I couldn’t get it back on the track. I tried and couldn’t get it fixed. The gentleman got everything fixed, and it turned out to be a loose screw on one of the racks that runs in and out of the dishwasher.

We weren’t getting any air and noticed that the fan in the unit outside wasn’t spinning. Most contractors have been pretty good, but this last one, he didn’t give me a receipt or anything saying what he did. He told me, but he didn’t give me anything in writing. But I would recommend American Home Shield. They've done my air conditioning. They've replaced a faucet on the sink, a dryer, and a toilet. When submitting claims, sometimes I have to call American Home Shield back. If I call in and I feel it’s an emergency, they’ll say, “Well, within 48 hours.” When I don’t hear from the company that they send out, I call them back and they usually get on it right away, and I get good results. I’ve had American Home Shield for about 10 years now. I like their price. They go up every year or so, but they’re still lower than the rest of the warranty companies that I called.

Whenever I speak to the representatives from AHS when I file a claim, their customer service is very good. Over the phone, they tell me what's going to happen and it's usually the same day or the next for someone to get out after I file a claim. But I had a company that came to work on my oil furnace and they told me they don’t work on oil furnace. It was in the middle of the winter. Other than that, it's been a good experience with AHS.

Our master bedroom ceiling fan wasn't working and I had to call American Home Shield to check if it was covered under our warranty. The rep was very helpful, and the contractor came out quickly and checked it. The tech did a great job. I was really, really pleased with the service. American Home Shield was really easy to use. I just needed to make sure that it was covered because I’m not familiar with every little thing that they do cover. But I’m really, really pleased with American Home Shield. I will make sure that it is renewed every year because they’re an awesome warranty.

I needed to have an attic fan repaired and submitting a claim over the phone with AHS was draining. It was not easy because I had to keep calling and wait for a long time. I was stuck at the airport for six hours and four of the six hours, I was on the phone with American Home Shield. Then, when I tried to get a second opinion and tried to get reimbursement, they didn’t receive my invoice and I had to keep tracking. Other than that, the tech they sent out from Wirenut was good and he fixed up the fan. And usually, contractors don’t like to do repairs in the afternoon. They wanna do it in the morning because it will go hot. But he decided he could still do it, so he came and diagnosed it. Then he went to his truck, reviewed a part, and put it back in. Since the repair, the fan has been working.

I got an email from AHS with the offer for a protective maintenance on my air conditioning unit. I called it in and setting it up wasn’t too bad. They originally dispatched it to a company that doesn’t do work there so they had to fix that. But they got that straightened out. The second company they contacted and scheduled to call me got everything squared away, and everything went pretty smoothly. The technician from Carolina Air was awesome.

My electric stove was making this whistling noise and it wouldn’t stop. Even after I unplugged it and plugged it back in half an hour later, it still was making that noise. I left the stove unplugged until the technician came out because I couldn't stop the noise. When the guy came out a couple of days later and plugged it back in, it was no longer making that noise. He couldn't figure out what it was and he said because it wasn’t making a noise, he didn’t know what I was talking about. He couldn't find out what was wrong with it so he did not do anything with the stove. Right now, the stove is working fine.

I had an air conditioning issue recently and I called it in and talked to an American Home Shield rep. They were courteous, polite and very helpful. The contractors were very good and they were on-time. Everything was handled professionally.

We’ve reported a number of items to American Home Shield and Express Appliance Services initially came out. There was water dripping on the refrigerator. They said I had to defrost it and they were right about that. For the the ice maker, they said it needed a filter, but they looked at it very fast. And for burner, they admitted that it wasn’t turning on properly but they didn’t need any part for it. They said they were gonna send their guy but they never did.

The pipe on the air conditioner was freezing up all the way up to the coil in the attic. The service guy that was sent by American Home Shield for my air conditioning did a good job. He put some Freon in it, cleaned the unit, and it’s working now. Everything was good with American Home Shield. They are kinda high though. So they could cut back on the price.

I've been with American Home Shield for 15 years and I’ve had quite a few claims with them. I had issues with my air condition. I had a recurrent problem, and they found out whoever put in something had installed it wrong. And finally someone figured it out after a couple of years. My recent experience was good. They fixed the air condition issue. They put some Freon in it. It was leaking. And I also had another claim where they were trying to fix my dryer electrical problem which turned out it was the circuit breaker flicked. You don’t know that when a dryer goes out.

The hot water heater went out. The tank just did not work. I filed the claim and AHS has fairly simple steps. The plumbing contractor is great but there was an upcharge on the replumbing that wasn't covered so that was a bit frustrating. I called because I didn't understand why I was being charged extra by the plumber and it came to the "It is what is" situation. They explained it, but I still don't understand. When you repair something, it has to be up to code. But I'm assuming that they have good lawyers who write these things that they're not gonna cover a certain portion. It is in the contract so there's not much to say about it. When you buy something, you oughta read it all.

The tech American Home Shield sent out was very knowledgeable and really good. My air conditioning was blowing, but it was hot and he fixed the issue right then and there. Also, I filed the claim online and the portal was very easy to use.

I'm 52 years old, going on 53. The first time I ever bought a car as an adult at 21 was the first time I had experience with warranties. I found out one thing at a very young age. A warranty is only as good as the bad man you sell it to. So I have a very dim view of warranties. My wife conned me into getting American Home Shield less than six years ago and I kept it for about three months. The whole time, it was a waste of time and money and I cancelled. But she went back and got it on her own a while back.

Our landlord had American Home Shield before us for five years and then, we've been paying on it for almost a little over two years. So, we've had it for about seven years. Both times that I had to submit a claim since we've been paying for it, it was super easy. I called and stated the information. Then, after the initial call, we didn't have to deal with American Home Shield or anyone, other than the person calling to tell us they were coming to work on or replace the appliance. The contractors have all been good and the last one with the washer went over and beyond. The washer would fill up with water, but it would not spin or drain. We worked with it for quite a while, where you could move it just a little bit and we would finally get it to spin but then, it got to where it would not at all and so, AHS sent Sears out.

When I first moved in, I submitted a claim to American Home Shield for rekeying the doors and recently, the refrigerator was leaking water. I submitted a claim online and the website was wonderful. I heard that it took so long to get through on the phone but they said that I just needed to file my claim with my credit card number for the deductible. Within 24 to 48 hours, the contractor, Ace, got in touch with me. It was on a weekend, so it was that Monday. Both the rekeyer and Ace were great. I've read Ace has horrible reviews online but I had no problem at all.

I called AHS because the air conditioner wasn’t working and the person I talked to was great. The tech was here within an hour and got it taken care of. Everything with AHS was very satisfactory. It worked out great.

My air conditioning unit was heating instead of cooling and during the winter, it was not heating. It was odd. The techs keep telling me that the unit needs to be replaced, but they don't say that to American Home Shield when they call. They just keep coming back. Last winter, because the techs kept coming but the unit never would work, I ended up running my fireplace and turning the heater off.

I submitted a claim to AHS when the heat pump went out. They were very difficult to answer the phone, took forever. When I left a message, finally, they called me back. The whole experience wasn’t very polite and very helpful. But in terms of the guy coming out and doing what he was supposed to do, it was okay. It took him about 10 days to get the part. When he got the part, he came back, fixed it, and I paid him a little over $1000, and that was it. There are other companies that I’ve used in the past, and I’m going back to the previous company that I used at the end of this term simply because the other company is easier to deal with. They answer the phone, they're polite and I get to talk to an American.

We created a claim over a month ago for our AC. After finally getting a contractor out, AHS required a part that would have to be ordered from one specific place that would take 5-7 business days to arrive. Well we’re at 14 days and still no part, per the contractor. Also, there is no shipping info available so we don’t know where it is nor when it might arrive. After speaking with AHS over half a dozen times and trying the online chat for over an hour and speaking with a supervisor, they can provide no help. Just wait until the part shows up. Meanwhile it’s over 84 degrees in my house. No customer care, no help, no service. And even though they are supposedly based in Memphis, all customer service is outsourced so you can’t speak with anyone with the power to do anything. I am seriously considering legal action.

My money was credited back to me, and my account has been closed.

We had a very BAD experience with AHS for our dryer. There is a issue with our dryer for last 4 months and it's not working properly and we filed a claim with AHS and they sent their technicians from Anytime appliances 3 times already. And every time they visit they are not able to fix the issue and suggested for replacement. As per their protocol they need to have one more opinion from different vendor (A plus installation) for replacement, and they also came and checked and suggested for replacement.

Our claim for our dishwasher was denied due to 'excessive amount of grease' according to the letter sent by American Home Shield. We also received a phone call which didn't provide any information. The most important point was that they didn't let us know that we were entitled to a 2nd opinion. I only learnt about this when I called another appliance company and the person informed me about that option.

Had a refund coming called and they said check would be delivered 14-21 business days. Waited 22 business days and called again. Guess what. They said give it 14-21 business days. Called a third time and received the same response. Currently I'M ON HOLD. It's been over a hour.

I have never had a negative experience since this event. In fact I have been a client for several years and when my mom passed I moved her house to AHS because of the awesome service. We had the well pump go out. We had no water to the house. We called and were told I had to give them 4 hours to find a contractor before I could call a local contractor to pull the pump. I waited the 4 hours and called back, waiting another 45 minutes on hold to be told that the previous rep had not put in the emergency note. She then tried to connect me with an HVAC system provider. I had to explain it was a well pump, not AC. We were then told we were authorized to bring someone in since they did not have a contracted vendor. We got the work done and then were told that we did not have authorization and would not get paid.

Worst company I’ve ever dealt with, nobody knows anything or can help me.. I’ve called American Home Shield at least 15 times within the past weeks in regards to my HVAC.. It’s been a month and a few weeks and I still have no AC, not to mention the contractor has been MIA.. They have no managers or upper leaders that they can transfer you to. All they have are these supervisors/escalation supervisors that do absolutely nothing. All in all they have created a terrible customer experience for me. If I can turn a few people away I’ve did my due diligence.. I never write reviews because things happens but this is outrageous. Once my unit is allegedly fixed I’m definitely dropping them.

My most recent claim with AHS was my refrigerator, the freezer and the icemaker. My refrigerator wasn’t keeping cool. My freezer was freezing up. The icemaker was one big block of ice 'cause it was leaking. The submitting of the claim wasn't such an issue. It's getting the next day to have whoever they have call me 'cause when I put in a claim, I want somebody to call me first thing in the morning. But I wanted to get this service as quickly as possible so I made the call. The contractor said the motherboard was fried, that the fan had ice that was coming from the freezer that was stuck on the coils which was making the motor not work right. For some reason, it was like one big block of ice that I can go in there and ship it out. And the technicians repaired all of it.

It’s really easy to submit a claim to American Home Shield. You just do it online. You don’t even have to fill anything out really. It’s just like a menu thing. I had lost power in the outlets in my basement and Sure Electric fixed it the first time they came out. I’ve also actually worked with them through American Home Shield before where they had to order parts and they were very timely, helpful and efficient. They were really nice too. We've had American Home Shield for at least four years now. We originally started using it when we bought a house in Maryland about four years ago. There was one incident back in Maryland where we didn’t have heat and it was January, and we had to fight them on getting somebody out there right away. But other than that, American Home Shield has been pretty good and timely.

Our faucet was leaking for about a week. We submitted a claim online with AHS and when the contractor came out, our experience with him went well. He had to order parts then he came back. Since the repair, the faucet has been working good.

American Home Shield is pretty good value for when you get into a house, and it's definitely worth having. I generally make claims online and the website is easy to navigate. The only thing I don't care about it now is that they bill you automatically as soon as you put the claim in. This last time, they wouldn't have had the guy come right out if I talked to him on the phone first. But outside of that, I've had a pretty good experience with it. I've gotten people out here in one to four days to take care of the problem.

I called up AHS and they sent out Rocket Repair for my dishwasher. It would run all night long. I put it on in 4 o'clock in the morning and it would still be going five hours later. As long as I left it on, it will keep going. This is a 1980 dishwasher, so it is not too surprising. I've had a few calls and I've asked everybody so far to please let us finish the transaction. It is still not done, but I've been very, very happy with Rocket Repair. Also, everybody at AHS has been really super. As soon as I hang up, it's not very long until I hear from whoever they referred the claim to. AHS has been excellent. I have been very, very happy with them. I would recommend them.

The pop off valve on the hot water heater would open up and water would flow on the outside. It's what it’s designed to do, but it’s only supposed to flow a little bit and then close back up. However, it wasn’t closing back up. The repair person that American Home Shield sent replaced the pop off valve once and then it didn’t work. So, we had to manually cut off the water heater off until they got here. It was terrible heating water in the pot to take a bath or to wash dishes. The problem was initially, the water line had a hole in it and water was coming through that. That got fixed. The next thing was this pop off valve. So, we had about six or seven visits and we had the same repair person each time. It’s been repaired and it's been working correctly, but it makes you a little bit fearful if you were to leave home for a couple of days or so.

We had an electrical problem, for which I called American Home Shield, and I got an appointment really quickly. It was the same day, really, and the dude who came out was very nice and reputable. He also kept calling me and making sure that I knew everything that was going on since I wasn’t at home. I talked to him on the phone and he was very knowledgeable and helpful.

I do everything through the AHS app. I had two services where one was the dishwasher. The technician said that the control panel was full of gunk and stuff on the dishwasher. He had to go in there and clean it out. The other service was for the dryer. It’s fixed because it’s working but now, it’s really loud. It's been probably two months now since somebody was out for that. I’ve been meaning to call AHS about that but I just haven’t. AHS' contractors have all been friendly and on time. The one who came for the dishwasher was early which was really nice considering he fit me in a day early. We were able to do the dishes with the dishwasher instead of manually a day earlier than we thought so that was really nice.

With American Home Shield, it's so nice to be able to go online and call one person instead of having to call several companies to see if you can get the best deal. You know what you're gonna be charged for it. It's such a relief to have that service and know you can count on it 24 hours a day. I submitted a claim for my water heater and the service was quick and efficient. What was interesting was the water heater ended up having a leak. And that required a different work order. So, when I submitted that work order, not only did they have the plumber that had come to fix the leak, but within 24 hours, they had a guy calling me to fix the sheetrock that the plumber had done.

We had our ac checked through AHS to see if it's good once it's summer. They said it was gonna be this rate, but if you got two separate units, it was actually double, which was fine. I understand, but I wish they would have said that before. But they were nice. They said, "Your AC is fine," which most people who have come out say, "Well, you need this, "You need that," and "It's gonna cost you this." That guy was at least like "Looks good to me," which is pretty rare. I appreciate AHS.

I've lived here six years and probably each year, I've had to do Freon at the beginning of each summer, same scenario. The units are getting older and American Home Shield continues to band-aid the situation and not do full repair or replacement. They’re just going to just keep re-dispatching and continue to add Freon when there’s a deeper problem below the surface. I prefer to submit my claims online and outside of the AC, I've had several done this year. The AC is my biggest problem and everything else has been more than satisfied.

I called in a claim when I had a lot of electrical outages in my outlets and wall outlets. The claims process was easy. The only thing is some of the American Home Shield representatives' English is not always that good. Sometimes, I also have to wait on hold for four minutes. Sometimes, they put me on hold for a while because they have to try to find somebody to service me. Most of their contractors had been pretty good, except for the one that’s coming out again today for something different.

We had our locks rekeyed through American Home Shield. We submitted the claim online and their website was super easy to use. They assigned Black Lock to us and the tech who came out was great. They said that he could come within a couple of days and he did. Our locks were unexpectedly old and they don’t make them anymore, so he went out of his way and found these special keys that he didn’t need to rekey them. Then, he had to come back for a second visit to complete it. So, we were really happy that he was able to help us with that because we thought we were going to have to replace all of the locks in our entire house rather than just have them rekeyed. He was a personable guy.and everything has been good since then.

In my previous home, I had American Home Shield for 12 years. In this home, I’ve had it for a year. It works well. I had the maintenance done on my air conditioning through American Home Shield. I had the maintenance done to make sure my unit stays working correctly. I submitted the service request online, and they reached back out to me the same day. The contractors were great, very professional, made sure they kept my house clean, put the booties on their feet, and did a very thorough inspection and a thorough maintenance on the unit.

When I turned on my central AC for the first time, it would blow on but it wouldn't come on at all on automatic. And in either way, it wasn't cooling. It was just blowing hot air. I submitted a claim with AHS on the phone and got hold of somebody very quickly. I was really surprised. I called and left a message, then they called me back within an hour and had somebody out here the next morning. They sent out Reep's Air & Refrigeration and the technician was wonderful. He said it needed a new thermostat and he put in a new one. He also checked the Freon and fixed the unit. It took him 30 minutes to do everything and he was polite, well groomed, and seemed to know what he was doing. I had a great experience.

The AC was leaking into the ceiling of my bedroom. I called in a claim to American Home Shield because I couldn't get it to work online. Barnett Air came out that same day and they were really good. The guy was very thorough and did a really good job.

I called American Home Shield to get my garage opener fixed. The garage door was going all the way up but it was going down halfway and going right back up. I spoke with a person who was knowledgeable of my contract and I was able to book the servicer that I wanted. John from Dock Services came and he was awesome. He was able to detect the issue immediately and he also looked at the hardware of the garage opener. He then put in a new one and made sure it was working properly before he left. I had to get off work early to be there for the technician but the repair definitely helped in making sure that my car is inside the carport and safe at night. I can also have the garage door locked. The repair improved the day-to-day operation in my home.

I love AHS and having the warranty makes me feel safe and confident in the purchase of our home. Anytime I have an issue, I can either very easily get it resolved by booking online or calling the automated system. Or if I had a question about coverage, there’s a human I could talk to. I might’ve called three or four times in the last five months, so it’s been good. Their customer service reps have also been great and the techs they sent out have been fabulous, which is hard because I have a plumber that I like. But when we go through the service, we have to use who they send, so I’ve been really pleased and I appreciate the professional service from them. And when we sold our home, we also provided Home Shield to the buyers because we understand the value.

When you have a problem, American Home Shield charges $100 just sending somebody to look. 8 out of 10 times, they just get $100 from you and say that the issue is not related to them and you have to take care of it yourself. They’re just finding a way to deny you, and they don’t tell you when you call them that they charge you $100 ahead. I was charged $100 for the garage door and the contractor said that I have to pay him $400 for him to personally fix it. So, I got somebody else who charged me $80 and fixed the problem. I called AHS for the garage door. First of all, it was unethical from them that if this job is not related, they charge me. Second, the subcontractors are crooks and they purposely deny you to get the private job from you. They should at least return my $100.

Our garbage disposal was leaking. I submitted the claim online and I like that about American Home Shield. Everything can be done online. It’s quick, too. Gaithersburg Plumbing came in about 48 hours and the contractor did an excellent job. He was very knowledgeable and he came on time. He maintained a very good work area and cleaned up. He explained all the sort of operational details of how to use it or how to troubleshoot. So, I was very happy with that.

My experience with American Home Shield wasn't bad but the company that came out here didn't do too well. The heater in my pool went out so we couldn't use the jacuzzi. It was too cold. I waited until the next day and called American Home Shield. They had United Contractors Incorporated but they couldn't come out for a week. When they came out, the guy went back there then he said everything was okay. So we tried the pool again but the water didn't get warm. The heater still didn't work. So I called again and the same company came out. But of course, I had to wait for six days for them because they got the thing about my claim from American Home Shield on Monday morning and it took them a couple of days to get here. They had a guy come out and he said everything was fixed.

I submitted a claim online to American Home Shield when the AC unit kept tripping the breaker. Initially, Interstate Energy wanted to come out on the same day that I put in the request. But I wasn’t available on the timeframe that they were allotting me, and there wasn’t anybody home. That was on a Friday and the next available day I had was the weekend. They don't contract out on the weekend so the next available time was Monday after 3 o’clock.

The icemaker in the refrigerator we have went kaput. Fidelity Appliance Services was sent by AHS and they fixed our icemaker without a problem. They replaced the part that makes the ice cubes and so far, so good. I was very happy with their service. Every time I've used AHS, I rated them as excellent.

Our house came with its own insurance vendor but I didn't wanna renew with them. My coworker told me that I should swith to American Home Shield, so that's what I did. But my experience with them wasn't good. My slab leak recently and I saw water coming up from the floor, so I called American Home Shield on a Monday and the plumber came out on Wednesday. The plumber said he couldn't do anything. It looked like a slab leak and he needed to send over their specialist. I called the guy there and he came out on Thursday. And within 10 minutes, he confirmed it was a slab leak. He told me that there were two options, and how much it was gonna cost me, and that there was a cap. I called my insurance as well because he said they might have to cut through my floor. He said my home insurance should cover the other portion.

There was a problem with the exhaust fan in my bathroom. Calling in a claim for it to American Home Shield was an easy process. With them, being able to speak with someone on the phone as opposed to trying to make the appointment through the internet is easier. They sent Advanced Electrical Solutions and their tech came promptly. He was able to fix the problem.

The exterior house faucet was leaking so I called American Home Shield and left a message. They called me back in a couple of hours, and then the contractor came out. He got right to it and it was fixed. It took less than 45 minutes and it was very quick. I'm happy with it. This was the second time I've called American Home Shield and both times have been similar. The response was good, and I was pleased with the quick response. I'd recommend them. American Home Shield is a good thing to have when you're buying a new or old home.

I had a dishwasher problem and the company sent by AHS was very refreshing. I stopped calling them if I have something because it’s not so pleasant. I’d rather do my claims online. The contractor sent for my dishwasher was very courteous and prompt. They came the very next day, which is not usual for American Home Shield’s contractors, normally.

I had a good experience with American Home Shield. When my garbage disposal didn't work, the person that came to my house was so professional. He did a quick and clean job. It was awesome.

Henson Heating and Air Conditioning came out the other day and I thought they were gonna be servicing, but they did more like a mini-service because they just said American Home Shield doesn’t cover routine maintenance. So, I ended up paying $75, and they just checked to see if everything was okay. And then, they sent me a bill that if I wanted to have a complete service, it would be 150 bucks.

Original technician misdiagnosed the problem resulting in an electrician, and finally a second AC company to find and repair the problem. The customer service at American Home Shield were very helpful to get the repair made.

A contractor was dispatched on April 23rd with the wrong part. Since that day, despite repeated calls from my end and promises on theirs to follow up, I have been unsuccessful in getting this repair completed. They merely state they are waiting on receipt of the correct part. In the meantime, my family and I sweat through 85 degree nights and are stiflingly hot most days as we sit and wait. We are held to performing payment in a timely manner yet AHS seems to be comfortable in their stance of not performing the service we dutifully pay for.

Having American Home Shield is very valuable. When the washer wasn’t draining properly, I submitted a claim and it was fairly simple. I tried to make a claim for that and the mini fridge that wasn’t working, and I guess the warranty doesn’t cover mini fridges, so it got kicked back. So, I did it twice, but it wasn’t a big deal. Sears came out for the washer in a couple days and they fixed everything.

Home Services Of Greensboro, NC was sent out by AHS to check on sump pump which was out in my crawl space. Home services sent out two tech to diagnosis. All they did is took a picture and left. After three days of wait I texted them about and they texted back saying sump pump was locked and burnt due to foreign object. I texted them back asking for picture tech took showing foreign object. HS texted back saying tech lifted sump pump some and reached down around and felt pump blade were locked up. He could feel it. But the fact is both tech never lifted the pump. Took only picture from the top. AHS is telling same thing from their report and due to wrong diagnosis AHS is denying repair or replacing work.

I tried to submit online a claim for my plumbing issue to American Home Shield, but I couldn't because we had clogs in three different places in the house and the site didn't let me do that. I had to call in. Their rep was good and Draingo was the company that came out. We love always love them. They're very professional and friendly. They're right down the street to my house so they're usually pretty quick to respond. My case that time was an emergency type situation as we had no plumbing in the house. It’s been good since the repair.

I’ve been with American Home Shield for years and recently, they said that there was a $75 HVAC tune-up for this year. It has never been offered before so, that’s what I did. It isn’t difficult to set up a claim or to have somebody come down here. There was an episode where I was told that my outlets would be replaced because they were damaged. I put tape on each one that had to be replaced because they weren’t working properly but the contractor that came never said that they were only going to replace five. So, I paid $75 to have the plates put on, which I could have done because I've been putting plates on for years.

I had an issue with the boiler and I didn’t have heat. I filed a claim with AHS online and it was super easy. Then, the technician came, checked a few different things, found out that that wasn’t it, went to the next step and found out that I needed a new pump. So, we called American Home Shield to make sure it was covered and they ended up approving it. The tech fixed the issue and he was great. He kept me informed on everything he was doing and checking. He was also telling me how things work.

American Home Shield's website was great. As soon as I ordered the service, I had confirmation and someone contacted me. But I was given 24 to 48 hours to expect the contractor to come out and they didn't show up. It was about four days before someone came out. The second contractor was Bear Plumbing and Rooter, and they were actually really professional. They turned up the next day, within 24 hours. But I was really unhappy with the job they did. They put the rooter through, put it down for about one minute and said it was blocked. Then they said that because of the blockage, the drain has to be dug up and replaced to try and find out where the block is.

I had a bad compressor in my air conditioner, and it had to be replaced. American Home Shield requested a new compressor, and Piedmont came in and replaced it. So, everything went smoothly. We started off kinda bumpy with the contractor because they didn’t have any available date, and I had absolutely no air in the house. But everything got resolved.

I had a problem with the sink in our kitchen and so I submitted a claim over the phone to American Home Shield. Their reps were very helpful and they were able to get somebody quickly. Their contractor got out the next day so we were very pleased. He was the owner of the servicing company and that morning, I got a call from his office telling me that they would be out early since they knew I had to leave for my doctor's appointment. I didn’t have to wait all day on the repair or worry that I couldn't get home in time. The tech was very kind. He took a lot of time and got the work done. Everything was perfect after he left. He cleaned up after himself. He was really good. I have since recommended AHS to somebody else.

American Home Shield had a very good representative when I called them due to a gas leak. I had a good experience with her. She was pleasant and got the request all completed. Carl's Plumbing was the contractor assigned to me and they were out in less than 24 hours. We used them before and they were excellent. They came when they said they were gonna come and were timely. They were pleasant and they did what they were supposed to do. I already knew what the issue was. They confirmed it and fixed it. The unit has been excellent since the repair.

My husband called American Home Shield and the customer service was good as well as the contractor they sent out. We were happy with the level of service. It was great and the contractor was very helpful. He called and came right away. Unfortunately, about a week after he came, it started malfunctioning again. It wasn't fixed so, we were gonna reach back out to him and let him know. Although I’ve had some challenges, the whole experience recently with Mates Electric was very positive. In the past, I had some problems with the company called Sundance. They were sloppy and did not come when they said they were going to or they were three weeks out and couldn’t come. So, in general, it was a negative experience and then, they didn’t fix what they were supposed to fix. So, if there was one contractor I’d recommend to replace, it would be them.

Everybody at AHS has been great. One time, our AC wasn't cooling and after I submitted a claim, they sent Smart Choice Heating Cooling out. We've also had two issues with our pool and though the first contractor was a bit of a dweeb, other than that, AHS's contractors have been pretty good. I refer people to them all the time.

I'm trying to wait to hear back from American Home Shield on the last plumber that we had out to the house who was completely incompetent of providing sound service. Our water pressure is basically down to zero in our master shower, but in our other five bathrooms, it's totally fine. He said that there was nothing that he could do. That, to me, does not sound like a professional outcome. I paid $75 to have that opinion laid on me. I'm not plumber, but I'm certain that something can be done whether it's ripping out all the plumbing and starting over. Now they're saying that they have to have his final report, which I guess, that plumber is not sending in so that they can have a second opinion done. So, I'm sitting here waiting for him to do that. This has been going on for a week and a half now.

I sent a claim online to American Home Shield and Atchley Air came out and diagnosed the problem. They told me what it was gonna cost and what my out-of-pocket was. They did a good job.

We had a water heater that was hooked up to a solar storage tank that had to be replaced. AHS considered that to be a solar water heater which wasn't in my service contract. We paid for the replacement but after we proved to them that the water heater that had to be replaced was a gas water heater that had nothing to do with the solar tank, they ended up paying for it. More recently, my microwave broke and I submitted everything for the claim online to American Home Shield. The contracts whom they sent came and were in and out of my place in 15 minutes. They were courteous and the microwave has been performing well since the repair.

I've been using AHS on two properties. They provide me awesome service. And every time I've called them for services, I've always gotten them to come out within 24 hours. I had an issue with my ceiling fan. I submitted a claim to AHS and then, they sent someone out within 24-hour timeframe to fix it. The guy that came out originally was supposed to get there between 9:00 and 11:00, and it was 11:00, I came here so I called him. I said, "it's 11:00 and you're not here." He said he was on his way. I said, "A phone call would've been nice. I shouldn't have been calling you." So, I put a little comment thing when I messaged them.

I called American Home Shield for my garage door opener and they sent somebody out, but it didn't help. It got to where it wouldn't open. So they sent the guy out again from the same company and he said there was a power surge. But it would work sometimes, and sometimes it wouldn't. So he put in a new garage door opener. My problem with that is I had to pay him $399. The garage door opener is working fine now. But I wasn't expecting to have to pay that much. The idea of me getting home warranty is to help with expenses. But the $50 a month, plus $100 every time I call, and then the $399, was a little bit too much for my budget.

American Home Shield got my most recent claim resolved. However, they should have customer service managers who take customer service seriously and communicate with their customers. At the moment, it stops. There's a ceiling with the poor person on the phone who has zero empowerment to do anything. When I really have a problem, they're useless. We've had a heat pump issue that had been persisting and we had second opinions. The individual contractors were okay but what I find very frustrating with American Home Shield is their lack of response when I escalate an issue, particularly if I ask to speak to a manager on the front line. I get zero response. When you press them, they'll say, "Well, I don't know if they're available, but I'll let them know," and I never get a response. So, I'm not happy with that aspect.

There was a hole in my bathtub so I filed a claim online to American Home Shield and then somebody called me. The initial schedule with the contractor was the next day. But then it took about two weeks for the contractor to actually come back out and tell us what was going on. The contractor was good but they said it wasn't covered by American Home Shield so they didn't repair it. I wasn't too happy about it. The whole reason why I got this warranty is for when things happen, they would cover it. They didn't do anything. I had to pay for the repair myself.

Our water heater was leaking and we couldn't use it, so I had to file a claim with AHS. I called them and they put me in touch with the vendor. The rep I talked to was very good. But AHS sends part of their work to other countries, so there are communication issues. You have to keep saying things over and over and they don't seem to understand what you're asking for when you get someone who speaks another language. It becomes frustrating. But other than that, our issues were resolved.

I've been with American Home Shield for multiple years and my experience with them has been good. Recently, my washing machine and oven were broken and I submitted my claims online with AHS. I specified that they should respond to me by text and they responded within an hour which was really fast. The contractors they sent out were very professional, too. But the appliance person they sent out for the oven was an electrician and he misdiagnosed it. So, I had to reopen another claim for the oven and the techs are coming on Saturday.

We can’t function in the house when the air is off and it’s too hot. When the air in the bottom would always get hot in the room, I put in a service request with American Home Shield. I always call on the phone when I have a claim and their reps have been courteous. They always tell me that they don’t know when a contractor was gonna come out, so they always give me the number to call.

I’ve got a stovetop that’s only a few years old and I’m missing a burner. There was nothing that we did. It’s worked perfectly, but all of a sudden it wouldn’t light. We tried to light it manually and it didn’t work that way either. So we called AHS and this man came and said it was because there was an igniter missing. But he had to take off the burner to put the igniter on. He tried to do it and gouged out a little bit of the enamel on the stovetop. And then he said he didn't have the right tool and he would be back in a while.

The contractors that AHS sent for our plumbing issue were very nice. They did a good job. I would want to have this company again. The one we had before them was completely unsatisfactory. But these people were very professional.

I’ve had American Home Shield off and on since the ownership of my house for about 15 years now. We’ve been pleased with the service and submitting claims is very easy. Recently, I’ve been using online. They’ve really improved their automation and the process as well as the communication and providing updates on the technician arriving. When the AC stopped coming on, the gentleman did not take much time to complete the project. He was able to diagnose it quickly, and we were satisfied with the service. I recommend American Home Shield to employees and people I run in contact with. I tell them it’s like an insurance policy. There are times when you may have to pay a few dollars more because of things that are not covered but when you look at the total cost of recovering it, it’s worth the bang for each buck. I will always keep American Home Shield.