American Home Shield Reviews

I'm happy I got the service with American Home Shield. The first claim was for the re-keying and that was very good. The second one is the tune-up for spring. A-US Air Conditioning of Texas came and the service was very good. I was very impressed with the technician. He recommended that I have to change a filter for one of our system, and I did. He was very professional and I'm very happy for all of the service.

I submitted a claim online to American Home Shield for a dishwasher and had a very good interaction with the contractor who was very courteous and professional. However, they didn't take care of the dishwasher in one day. They replaced everything in it and it was still broken. Another contractor was sent out and they couldn't fix it too. A third one will be coming out tomorrow. Other than that, we've never had a problem with AHS and I've been very happy with them.

The gas regulator on our stove was broken so I couldn’t use it. Usually, I call to submit claims but I figured that I'd start with the online process since it's a little easier. I initially went online to set up an appointment with AHS and then it defaulted to Sears, but I wanted to get Optimum. We've worked with Optimum in the past on our dryer and microwave and they've always been very helpful so that's why we decided to go with them this time. I called back and spoke with someone from AHS and he was very helpful in getting it redirected to Optimum. It would be nice if I could indicate online if I wanted to go with my own person versus having it default.

My air conditioner's compressor went out. I submitted a claim to AHS and the gentleman who came out did the repair himself. He was very polite and clean while others whom AHS sent before were not. The other company that AHS used before said that they would come out but then they never did. I told AHS that time that I wasn't paying for the service because it would cost me $100 when they come out and I'm not gonna pay for something that they didn't come out and do.

I had a routine cleaning of my air conditioner, and American Home Shield called and asked me when a good time was. The tech was very professional. He came out and did exactly what he was supposed to do, and he was on time so I’m pleased with that.

My experience with American Home Shield has always been good. We had a claim recently that has something to do with my air conditioning. My husband was on the phone and AHS had a gentleman come out and repair it. It didn't take long to fix the problem and the air conditioning unit is now working fine.

When I had a heating issue, I called in to submit a claim with American Home Shield and that process was easy. AHS sent the contractor, Air Control Expert, but their schedule to work didn’t fit around my schedule. It was hard to fit in their schedule since I work from 8:00 to 6:00. But when we finally got a service appointment scheduled, they were completely wonderful. Their technician came out and fixed the issue. I had a thermocouple replaced in my gas furnace three months ago. Then the pilot light wouldn’t stay lit, so the technician came out and replaced the thermocouple again, then he ended up replacing the whole thermostat. So, it seems like I had to pay twice. But since the repair was made through a home warranty with AHS, I was not paying for the parts but for the service. The furnace seems to be working and everything seems pretty good now.

American Home Shield has been very good to us. We woke up one morning and we had no water. They got a man out here by 8:30 and had a new well pump put in, and we had running water. Everything was fine by 11:30. I highly recommend the plumbing service, which was Hi-Tech Plumbing & Air, and Big Al’s Appliance. They were wonderful. The knowledge of the plumbing people was fantastic. The plumber came out and even did it in the rain, and it has been fine and wonderful.

The most recent claim we had was with our air-conditioning/heater, and that worked out great. The guy came out and diagnosed what the problem was. Then we were back up and running. But we've had another claim for the toilets and we have been working with McLain Plumbing, trying to get them to work. All the problem is not theirs though. It just seems like we're going back and forth to bring American Home Shield up to speed.

I had National Lock & Key come out to do a rekeying. I paid $75 for the tech to come. AHS paid for the rekey but then if there were any changes to a lock, I would have to pay for it. The person they sent was very knowledgeable and he suggested what can be done. He rekeyed three doors and changed the lock of one that I paid for.

It was extremely easy to submit a claim with American Home Shield online for my air conditioner. Their website gave me enough options to give what the details were and what was going on. The contractor came out really fast, within a day or two, and they were perfect and did everything they were supposed to do. They were courteous and wonderful. The tech was very professional and pretty quick. He explained what was causing the issue and he had the part that he needed. My air conditioner has been working perfectly since the repair.

Glenn's Appliance Services came out for my dishwasher that was not working. It was not filling water. I could feel the heating element heating up, but then it was making this weird noise. I wanted to get it checked out. I called American Home Shield and said what was going on. It was a fine experience. And then, I received a text from Glenn's Appliance to schedule the visit and that they would call me within 24 hours after I made the appointment or after I requested the service.

I had a plumbing issue. I submitted a claim online to AHS and it was very easy. AHS sent Mr. Rooter Plumbing out and it was a good experience. They came, they resolved the issue, and everything was good. I also submitted a claim for a refrigerator and they sent Sears out and everything was taken care of, as well.

We had several outlets that were not working, and I made a claim for it online at American Home Shield. I wasn’t able to put much of the description as to the specific problem, but it didn’t affect the outcome. The tech was efficient, professional, found the problem almost right away and got the job done. I’m happy with the service.

I called in March 2019 about a water leak, plumbing was included in my contract. They informed me they could not find a contractor and I could do so myself. I cancelled my contract The first of April 2019. They are still taking the monthly payments from my checking account and I have had to call a second time. I received a new contract and I did not request to renew and I am still trying to get the old contract cancelled and my money returned. I don't believe they are an ethical and trustworthy company.

This company is absolutely the worst, most unprofessional scam artists I have ever had the displeasure of dealing with, and wasting my money on. We have wasted 7 years of our money and time on this disgusting excuse for a company. We didn't request service on anything until about two years ago, when our heating units began to give our tenants issues. And, since then they have hired the worst contractors to come out to our house and scam us. AHS told us if they can't fix the units they'd replace them. Well, that's an absolute lie. They will do everything in their power to never replace anything. I have had to make a service call for our heating/ac units every two weeks for nearly the past year, and they STILL refuse to replace the units.

I have renters at my house and they said when they turned on the air conditioner, it didn’t work. They said they went outside to the unit and it was just making a buzzing sound. So, I called AHS to schedule the appointment and had them call the renters directly. They called the renters and they scheduled an appointment the very same day within a couple of hours or less, so it was really quick. And they came out on a Sunday and repaired the AC. It was a done deal. The only problem was that it was expensive because I have the $100 deductible, so I had to pay for that. But then the Freon was over $700 and I only got the information that I had to pay for that as I scheduled the service. So, I didn’t even know that that wasn’t going to be covered. I wish I had known that when I'd signed up for the plan. If I did, I might have had my neighbor take care of it, so it might have been less. Other than that, the service itself was really good.

I had a leaky pipe in the wall and we are still working on it. It's coming from the bathroom upstairs on the first floor down to the basement. Claim submission to American home Shield was good. They got on it right away. So, it's just getting both of the plumber and the person who has to open the wall, getting them together at one time to get the job done. They're supposed to come this Friday. My overall experience was pretty good. I would recommend them to anyone. It's definitely very helpful. I'm glad we got them.

My problem with my AC was not getting fixed. The contractor of American Home Shield came out and at first they said I had a leak up the top. So, it ran all the antifreeze out. So, they ended up having to put 12 pounds of R-22 in there. Then they came out, it was the fan was blowing out. So, they fixed the fan, too. Then the next day later, it froze up. So now, I'm waiting for them to come. They said the pipes that run from the machine or from the AC into the house inside the AC has froze. Today, I called AHS back for an appointment -- it will be from between 12:00 to 2:00 tomorrow. Overall, AHS is doing what they're supposed to do. I just don't know how they're gonna handle this AC unit because the first time the guy came out he was recommending a new unit. But American Home Shield said, "No", because they already did the repairs.

All of our plumbing is backed up right now, and we had a vendor come out. He didn't do much assessing, but he told us that there was a collapsed pipe under the slab, which wasn't true. There was no communication between American Home Shield and the first vendor so the warranty company didn't know their assessment. They were trying to get back with each other, trying to figure out what's going on and I was waiting on that for a couple of weeks. The second vendor came out and was able to find out within two minutes that there was a stoppage. It wasn't covered by AHS but I had it fixed. The rep was great and very professional. Plus, he helped me a lot. He has been trying to help me out with what he could do but he's limited on what he can help me with due to different coverage restrictions. I'm sure they'll find the actual source of the problem.

The dishwasher wasn’t working as it should. I submitted a claim by phone, as I usually do, and as any company, it's not that easy to get to a representative. You do, in the end, by pressing the right button and holding. It's all automated these days and getting a hold of somebody takes time. But with AHS, I generally spend two to three minutes on the phone before I get to speak with somebody. AHS sent Ashman and they came within 24 hours, and they needed a part that took three days. Sears, which they've sent out previously was utterly useless, but the other contractors that AHS have utilized have been fine. From a service standpoint, AHS is fine. However, they're on the expensive side. But taking everything into consideration, their service is good.

We've had real good experiences with American Home Shield – every one except one. But that was a couple of years ago and we resolved that issue with the company. Most recently, the issue was with the dishwasher and Appliances & More LLC came out for that. The arms that sprays the water had come loose inside of the dishwasher. But they were able to fix it very quickly and service was very good. The fellow that came was very nice. He did a good job and everything worked well.

One of the pipes was clogged and when I submitted a claim to American Home Shield, I did it over the phone. The rep was very helpful and the contractor came out the next day. AJ Plumbing has always been professional. They always know what the problem is, they always get it fixed and those who come happen to be very nice people. They explained everything thoroughly and since the drain was repaired, it has been working fine.

I called American Home Shield to file a claim and they were able to contact someone to come out the next day. So, it was good. The contractor was fine. He came out, did what he needed to do, and it was quick.

AHS's contractor came over in no time and repaired the wiring issue in my thermostat. The tech was a professional and down-to-earth guy. He got the job done really quickly. Everything has been working great since the repair. I love my AHS warranty. It's already paying out well. I'm glad I invested in it.

I contacted American Home Shield and told the rep that the dishwasher wasn’t working. The contractor contacted me and we set up an appointment. He arrived promptly, analyzed the situation right away and his analysis was correct. He told me it would be a few days for the part to come in. When it came, he called and set up an appointment for the installation. He was in and out of here and everything was fine.

You have to fight with American Home Shield to get things done. I had them come out for a dishwasher repair. The technician they sent out told me I needed to have my house completely rewired. He never pulled the dishwasher out to examine it. Six years ago I had new wiring and then a new electrical box put in my home, and I had it done by a licensed contractor so I know he was lying. When I called out a private service because the insurance company wouldn’t send anybody else without charging me, the service person pulled out the dishwasher and the issue is that a mouse had eaten the waterline. So, every time we turned on the dishwasher, it was shutting off the electricity. I knew the mouse issue wasn’t a covered issue, but I was a little bit insulted that this electrician was trying to get me to insist I had to have my house rewired.

I submitted a claim to American Home Shield over the phone and their customer service was great. Their service was timely and efficient. The AHS rep let us know what the issue was and we contacted the right people, and the contractors had to go under the house to fix something. My wife said the contractor was excellent and since then, everything is great.

Our refrigerator needed repair so I called American Home Shield and then it took Amtec Services two days to get somebody out. The technician was great. He was quick and straight to the point. My wife was the one home and handled the visit, but the tech did leave the part with an explanation for me as well.

We filed a claim with American Home Shield for our appliance that was shaking. When it was rinsing, it would shake every way and make buzzing noise. We talked with someone on the phone when we filed the claim, and the only thing was that they charged us upfront. Also, if you don't make a claim in a year, American Home Shield should knock 10% percent off or 20% off the deductible. But other than that, the tech from Pender Enterprises who came out for our appliance was right on the money. He knew what he was doing. And he was very efficient and showed me what was wrong. He showed me the parts when he replaced them.

Eco-Pro had to come out for our air conditioner that wasn’t turning on. The fan motor ended up being bad. My wife submitted a claim with American Home Shield over the phone. And a contractor came out within two days. He seemed professional and the service was great. He was timely and did what they said they were gonna do. Our AC has been excellent since then. The house is cooling.

I submitted a claim to American Home Shield for the pool heater and an air conditioner tune-up and the experience was easy. They took within two hours to schedule someone out for the air conditioner, and three days for the pool heater. I had great interactions with the contractors they sent. They were only here for about an hour, and both the pool heater and air conditioner were fixed.

There was a time when my two outlets went out randomly in two different locations. When that happened, I submitted a claim online to AHS and it was really easy. Their contractor came out the next day. The tech went to the outlets and then the breaker and told me that I just needed to reset my breaker box. He also showed me how to reset it if the problem happened again.

I’ve had AHS for 5 years now and the only experience I had with AHS that was not the most pleasant was when I wasn’t feeling the vibe of the techs that came out for an electrical outlet. On the other hand, I just filed a claim with them and they did an excellent job. Submitting claims with AHS is an easy process, I do it both online and on the phone, depending on the severity of the issue. So like with my recent claim, it’s 110 degrees and I had no air, so I wanted to talk with somebody. When I turned on the air, the AC was blowing warm air. American Home Shield had JW Heating and Air come out. They’ve been out here before on my air conditioner and they’ve always done a good job. Overall, I would recommend AHS. It's a good deal and on the first time you use it, it pays for itself.

The contractor AHS sent for my microwave was good and quick. There wasn’t much he could do for me other than just telling them that it was completely broken. But he did what he said he was gonna do. It took a day over a week before my microwave got replaced. The experience was great, however the claim with my washing machine wasn't. But considering another company that I worked for, I would recommend AHS over that other company.

American Home Shield keeps trying to work on something that needs to just be fully replaced. The very first time I called them, it was about the bathroom exhaust fan which got really loud. It still blew, but nobody would use it. The techs tried to just replace the fan the first time, and I called back and said it got louder than it was before. So, they came back and replaced the motor. However, it’s like the whole thing needs to be replaced for it to actually be functional. We still don’t use it very often ‘cause it’s still loud even after they replaced the motor. I called and made sure I was not gonna be re-charged 'cause it's not free every time you make a phone call. I wasn’t re-charged and I was happy about that. But I possibly will still have to follow through with that ‘cause I’m not using it.

I submitted claims with American Home Shield online when the refrigerator water dispenser wasn't working, and also when the soap dispenser in the dishwasher wasn’t working. Navigating through their website was very easy. We were expected to wait for a phone call from the contractor. The contractor called two hours later and everything went fine. They’re coming out to re-repair the fridge. But otherwise, the dishwasher’s working fine. The appliances are much more helpful now. I've been with AHS for two months now and have had a very good experience with them. My in-laws have also used AHS before and have had good things to say about them.

It was very easy to submit a claim with American Home Shield online. The blower of my AC wouldn't come on and the contractor that they sent out had it resolved within 10 minutes. Also, I understood exactly the issue. The technician was extremely professional and very personable. He had another guy with him who was training and they were both very polite and very quick. If I ever have an issue again, I would highly recommend that American Home Shield send the same contractor out. He was the best. This is my second year with American Home Shield and I’ve been very pleased. I would highly recommend it.

The compressor stopped working on my air conditioner. I requested service from American Home Shield online and a guy called me back to tell me how to submit my claim for the check to be paid to me. It was easy. They wanted to replace the piece, but the system is 14 years old so there was no point in putting more money into it. I replaced the system but I still have to request the reimbursement for the piece.

There was a set of switches that did not work so I went online and filed a claim to American Home Shield. They were able to schedule an electrician very quickly and he was excellent. He did a very good service, was very professional and was very friendly too. He took care of some loose cables and repaired the problem immediately that day. Since then, everything is working. My experience with AHS went really well and it turned out as expected.

There was something stuck in the InSinkErator, and I watched the videos online where you can fix it yourself, and I tried multiple times to fix it. And then the last time that I tried to turn it on, it started smoking. And so, I got in touch with American Home Shield and told them to send somebody out. The tech had to pull it completely out from underneath the sink, take it completely apart, and put it back together, and then it started working again. It was something I would not have been able to do. I submitted my claim online and it was really simple. And within 48 hours, the tech was out here. He was professional and courteous.

I have two claims with American Home Shield and one was spectacular but for the second one, I’m still waiting for resolution. It is about a small cooler and it’s still not fixed. The guy came out and I don’t know what all he found but he recommended replacement but it still hasn’t been replaced yet. Last I talked to him, he said he’d taken measurements and he was just waiting for approval from American Home Shield to replace the unit. But I haven’t heard from anybody in a few days. I was gonna call them again in a couple of days if I don’t hear anything. But I keep hoping they’ll get the approval and get it done.

I made arrangements for spring servicing on my air conditioner. I did it online and it was very simple to do. The contractor sent by American Home Shield was a very nice young man. And so far, the AC has been performing well.

We had a plumbing emergency. After contacting AHS they gave us numbers of their plumbers to contact and they were not able to come out. AHS said they would send out an emergent request to their contractors and if we did not hear back from them or one of their contractors within 7 hours we could hire our own and send them all of the information for reimbursement. We waited the 7 hours and contacted our own. They came out and we submitted all of the paperwork to AHS like they requested. We called to find out when the reimbursement would be sent and we were told 14 to 21 days.

They own and work with some repair company to disapprove any request of home service. They actually own most of the repair establishment. They are not trustworthy and not recommended. I spent almost 15 years with them and did not get any tangible support. The experience is awful and debilitated. The customer service sucks and they have no regard except getting money from you.

I made an appointment on 5/3/19 for a tech to fix a leaking tub and faucet in my house. The tech arrived and I advised him that we had noticed a bubble in the downstairs ceiling after turning on the upstairs tub faucet. The bubble broke and out came this water on to the floor. The tech told me that the company would not cover the repair because it was not “normal wear and tear”.

I called today to request AC service- the contractor couldn't come out for 6 days. I called AHS to see if they could send someone else who could come sooner. I've spent nearly an hour and a half on the phone so far and have gotten multiple stories. They called contractor who confirmed they couldn't come out sooner. Then I was told they would cancel my request and reissue but when I asked for clarification on what would happen, a supervisor got on the phone to say they couldn't after all because it was in the 5 day window. I asked for her supervisor, who then said they could reissue to another contractor since it would be after 48 hours. In all, I've spoken with at least 4 people and got about that many stories. Still not sure if it will get fixed any sooner than 6 days. Still on hold and waiting... What a nightmare. Just signed up for this contract and regretting not staying with other home warranty company.

I have a dishwasher that has a bad pump. After waiting over a week to get someone out to look at it the technician very clearly said he could not fix it. American Home Shield has refused to accept this analysis and now after another 10 days (after hearing absolutely nothing from them) I call and sit on hold for 40 minutes just to be told they are waiting for clarification from the technician. Keep in mind I have received NO communication about my dishwasher. Only that their website shows my dishwasher claim ‘Complete’. This company has been extremely difficult to work with and seems to try very hard NOT to resolve issues. They clearly have no concern with their customers. Stay away from this company!!!!

My air condition has failure to operate properly for over the past year, and AHS sent out United Air Temp x2 and they replaced the compressor x2 along with some addition part the twice time when they discover that the compressor was cutting off after it started. Finally in Oct 2018 they said it was repaired, now again the air condition is not working again. I called AHS and requested that they do not send out United Air Temp because twice they have attempted to fix the compressor and the unit. This time AHS send out another company who again wrote on paper that they recommend a new compressor for the third time. I explained to AHS that my system must have a defect somewhere and that they need to replace the entire system, but they refused stating that no technician has suggested that.

We have Samsung Dishwasher. On Feb 18th we have reported a problem continuously running and never stopped the cycle. Support person scheduled a visit with Sears technician for diagnosis the issue and fix the problem. Technician ordered a part and scheduled another visit. Second visit he came in March and installed the part and found problem is not fixed. Another technician came and ordered another part. For installation they deployed another technician and came and ordered another part without installing the second part received.

I call AHS the same date and time and make a service request of three thing. One was my water fountain that leaks and the my garbage disposal and three ceiling fans where two of my ceiling fans makes a lots of noise and one doesn't come on at all so the guy came out and just look at the fan in my bedroom and told me that it was junk and he told me that he will have to call them in to the insurance company. Again I knew by then who is the insurance company AHS so for three weeks I did not hear anything from anybody until three weeks later I got a letter in the mail telling me that they can't cover my ceiling fans because they was install incorrectly. First of all if the guy never took the time to take the ceiling fans apart how would you tell me that they wasn't install correctly and they have been working for 15 years.

I’m very disappointed with AHS. I had 2 service orders that were cancel and they still charge my account when no one came to my house and did any repairs. I call them. The representative said my money would be reimbursed back and it was not. So I had to call back again, talked to a manager that had me on hold for about a hour. This company has the worse customer service.

Our air conditioning stopped working. Called to get service and this was our first claim. The HVAC contractor that they assigned to us will take 5 days before they can come to our house. I called back and told the customer service that we should not have to go 5 days without AC. I was then told that if they were to contact another contractor that it may take longer. I called a contractor in our area. Could be there tomorrow but they won’t work with American Home Shield. They apparently hope that we will pay for it ourselves.

I've submitted claims with American Home Shield and my experience has been pretty good. I do everything on the website. I can pre-pay for the visit and the website would say that I would be contacted within 24 hours by whoever they contract the work to. Each one of the contractors that have come out to our house has been great. Once, we got an offer to have our air conditioning units checked. Controlled Comfort came out and the whole thing went incredibly well. One thing I'd like though is to be able to update my policy online, either to add or remove items. Right now, I have to call to make any changes to it.

We had an issue with half of our house. Some of the outlets and lights weren't working. I filed a claim online with AHS and it was easy. The contractor came out and fixed it pretty fast, with no issues. The contractor was also friendly and professional.

Every time we have submitted a claim through American Home Shield, we definitely get a callback within 24 to 48 hours timeframe. We’ve never had any problems with whoever contractors they bring in and their availability. They come when they say they’re coming, and they find the problem. We haven't had any problems with American Home Shield in the 15 years that we've had them.

We recently had an issue with the AC, the fan wasn’t working, so when we turned on our air, there was nothing blowing out. We waited a few minutes, and still nothing. I went outside, checked the unit and you could hear it trying to kick on, but nothing was happening. So, I put in a ticket, tell them what’s wrong and within 30 minutes, I had a call from the contractor and they came out that afternoon, by that night, I had air.

Submitting the claim regarding my air conditioner was easy. The American Home Shield representative handled it very professionally. I had two different contractors who came, one for the air conditioning, and the other, an electrician. Everybody was good. They knew what they were doing and what was needed to be done.

AHS sent out Altamont Appliance Repair and they are good. They evaluated what was the problem with the washer. They found the parts that needed to be fixed. They went out and they sent some order request to the home warranty company. So, somebody came and they were trying to figure out whether they could find the part. They couldn’t find the parts so they just ordered a new one for me. The order is not yet coming so I don't know what they're waiting for. Nevertheless, it's very easy to submit the service request with AHS and the response are very quick. The contractor also respond very quickly, and within 24 hours, and I schedule the appointments. I really recommend AHS even though the service fee is very high.

AHS fulfilled their duty to send someone out. However, I wasn't fully satisfied. The plumber who had called came out to check the drain. However, it required another process and I had to pay that out of pocket. So, the service call wasn't $75. It was an additional $125. There are a lot of small print exclusions to keep AHS from doing too much. While the plumber whom they sent was excellent, the fact that they charged for every different procedure that seemed to be standard process was not. I took more out of pocket than I should have so I wasn't fully satisfied.

We had a leaky tub. I called to file a claim to American Home Shield and their contractor, Prime Plumbing, came here quickly and took care of it. He recaulked the tub and it's now fine. The technicians sent by AHS in the past were also good and I had no complaints with their professionalism and work quality.

I recently submitted a claim with American Home Shield for the AC to be checked out for preventative maintenance. AHS emailed to me the time frame of when to expect the contractor to come out. The company called me an hour later and then they showed up in the time frame that I was given. The tech was a nice, young man and he knew exactly what he was doing. The AC has been working fine since he has been out. So far, AHS has been awesome and my experience with them has been great.

The few times we’ve called American Home Shield to submit a claim, it worked out really well. The tech was great. He knew exactly what the problem was, and he handled it, so it’s awesome. Once my center burner was not igniting, and the tech from Appliance Rescue came on time. He repaired it, and it was perfect. Everything's been so good since the repair. I’m glad to have my big BTU burner up and running. American Home Shield’s coverage is working for us.

The fridge was leaking in the freezer section and shortly after I called American Home Shield, I was contacted by the contractor. It was a Friday or late Thursday that I called the repair in so, it was scheduled for Monday morning. They gave me a later appointment but I asked for an earlier one. They called me later in the day when they had a cancellation and they bumped my appointment up to earlier in the morning so, I appreciated that.

Our most recent claim with American Home Shield was on the replacement of a washing machine. It started about two years ago, and it started making the same sound as the washer. And so, we called American Home Shield, and they said the shock absorbers were bad. So, the techs came in and they replaced the shock absorbers. And then, about three weeks later, it started making the same sound as the washer. So, we called them again, and they sent somebody else out, and they said, “Oh, my goodness, the whole inside of your washing machine are shut. They need to be replaced.” And so, they replaced all the insides.

I was having an issue with my pool. When you turn the heater on, it was making a real crazy noise that it had never made in my entire life. And so, I called American Home Shield and told them, “Hey, I have a pool issue.” They said, “Okay. We’ll send somebody out.” And I got an e-mail or text message through the system, and then we set up a time for the guy to come out. Watertight Pools & Spas came out.

I love the online claims submission process. That's what I do any time I need these guys. I just go online and do it. This time, we were having problems with the bathroom. The toilet had a leak in it and it also had to be bolted to the floor. Its bolts had broken. The contractor arrived within the timeline and got the toilet fixed. He was gone in no time at all and he even cleaned up the floor, so that was nice. The repair he did is going good and it allowed us to use that bathroom again. I also really enjoyed having this service and I have recommended the company to a lot of people. Every time I've contacted American Home Shield, they've been right there and people have come right out. So it's really appreciated.

We had our house rekeyed recently and American Home Shield scheduled it the first available day for me. The contractor did it pretty fast too and he was professional and efficient, so that was fine.

Submitting a claim for a refrigerator issue with American Home Shield was an excellent experience. My interaction with the contractor that they sent was good. The tech was professional, friendly and he knew his stuff. Now, the ref is working real good and it has made life a lot better. It was a great experience, overall.

I submitted a claim with American Home Shield for a leaking toilet that we had. The quality of work that was provided by the person who did the service was good. He found the issue and the resolution was very quick. My experience was good, and I would recommend them.

I had just purchased a house last year, so I decided to acquire a home warranty. I've been protected with American Home Shield coverage for six months now and I’m pleased so far. Recently, there was a leak under my sink from the faucet. I submitted a claim with AHS online and navigating through their website was easy. I instantly got a text message saying that I would be contacted to schedule an appointment, then someone called me an hour later. The contractor, B&K Plumbing, came out and their plumber was timely and very professional.

Currently, I'm able to put claims through to American Home Shield on to their website. While their website works very well, if they could have an app that I could download, that would be easy access. Over the last few months, our garage door has not been opening and closing when we press the button. It seemed as if there was a short somewhere. We put in the claim to American Home Shield and the guys from Exit Garage Doors game out that same day. The tech they sent was great.

My refrigerator was dripping water. I filed a claim with AHS and they sent out a tech from Kelly's Appliance Service. He diagnosed it immediately that I had a part that drains that was plugged inside the freezer. And so, it had backed up with frozen water and every time the defrosting cycle hits, it had nowhere to go and it poured out. He took care of it in an hour.

We have a double oven and the bottom was not preheating. I submitted a claim to American Home Shield online and it was super easy. The rep called me right after I submitted the claim. It was less than 24 hours and the contractors were here a day or so after that to schedule. The contractor that was sent by American Home Shield to fix the oven was great. He diagnosed the issue quickly and had the part within a day or two. He was back and fixed the oven. It is now working perfectly.

I called American Home Shield and scheduled a routine check, and they worked very well in scheduling. The guys that came out were very polite. They were dressed neatly and professionally. I watched what they were doing and they were explaining it, and it seemed like they knew what they were doing. For some reason, they didn’t know whether it was newer than the other unit around there, but it was in very good condition. They took a hose and cleaned it out. I was very pleased with the visit.

My hot water heater was leaking. I called and submitted a claim to AHS and I didn't have any problems. They said the contractor would call within 24 hours. I just called him and there was no problem after that. He came out and he was very polite. He replaced the water heater and everything's been fine since.

Everybody at American Home Shield was very professional and easy to work with. There was no fighting for anything. It was amazing. I filed a claim over the phone for my 14 years old air conditioner that wasn’t working right, and American Home Shield's reps were excellent. They were very calming, very efficient, and did everything right. The contractor was excellent, too. They explained everything and they were very quick and clean. They even swept my area. It was great. They showed me how to do everything and said I was good to go. They gave me their contact information and said to call them if I had any problems. Everything’s going great.

I called in a claim for a water heater repair to American Home Shield. They immediately sent me a text and email of the local company that's gonna be servicing me. The contractor called to schedule an appointment and he asked me what was going on. I told him and he knew exactly what the remedy would be just over the phone, so he ordered the part. It took a couple of days for the part to come in, and when it did, I called him. He was here the next day, and installed it, and we haven’t had any troubles since. We love AHS's service.

The pool was not clearing up and I talked to the American Home Shield claims rep over the phone to file a claim. The contractor came out and he fixed the problem. I'm happy with it. It was a good experience.

We have had our policy with American Home Shield for many years and have never had to use it. We were convinced to take the 3x3 policy as it would cover all our appliances as well as heater and air, so we did thinking this would be the best option. It would cover us through the years on all the big stuff. This year we had to call them out to look at our over the stove microwave that stopped working. They sent a technician out that took one look at it, said it was over 10 years old and he would not be able to get parts to fix it. He said that he would be submitting that it be replaced. Cost to us for this was the 75.00 dollar fee. He left and a week went by with no word from anyone. I called and was told that it was not covered due to abnormal wear and tear.

More than a month ago I made the sevice order for the refrigerator and the company that they sent has not yet come and the American Home Shield does not do anything about it. They told me that if they send a different company I need to pay again my co-pay.

Our house is about 40 years old. We invested in the AHS warranty mainly for our HVAC units -both AC and heat back in 2015. With the age of the unit, we knew the time would probably come when something would need attention. Last weekend, our AC was blowing but the house was not cooling off. Immediately I sent a request into AHS to come check our unit. Once they came, they found that our furnace contained the cooling coils and that they had leaks and was therefore not getting to the proper channels to cool. The coils are an old-style type and apparently too old to be replaced and said that therefore, our entire furnace and AC unit would have to be replaced.

I had requested to fix kitchen sink disposal which was not working. Company send the request to contract company. They came in did check up and found need to replace disposal system. They reported findings to AHS. AHS denied our claim saying they can’t replace disposal and we are responsible for the problem. Did not help us to fix our problem and didn’t bother to inform us. We pay yearly premium to get relief if we have issues to have it fix by AHS. AHS Ended up saying either pay for full for disposal replacement charge or no solution. It was very disappointing experience and we ended up to fix that by ourself. So we have to fix problem by ourselves and top of that paid service charge for initial visit by contract company.

Updated on 05/17/2019: A NIGHTMARE TO GET ISSUES RESOLVED. I submitted a claim for a broken water heater. They sent a technician to review it and check it. He reported back to AHS that the water heater was broken. 4 days later the water heater supposedly arrived at the plumber's location. Upon arrival the plumber called me to indicate that American Home Shield sent the wrong one and that it would now take another three or four days for the item to arrive. I called American Home Shield and requested a cash in lieu buyout. They told me that someone would be calling between 24 and 48 hours.

Miserable people and disgusting company. Consistently lied and misled us. Clearly legitimate claims were denied for no reason, and AHS did everything to make us go away without giving us a dime. I am continuing my dispute before filing complaints with the BBB, state AG office, and then small claims court. A policy from this company will provide nothing to you but cost, headache, and stress.

I was having problems with the door closing completely. It would go all the way down just about and then pop up back open. I submitted a claim with AHS and they sent out Cactus Garage Doors. We discovered it was a piece of tape or film that was actually hitting the sensor. So there was a foam inside the garage door and we removed that. Then I had them do a maintenance on the door and I paid for that. I wasn’t sure whether American Home Shield paid for the rollers because the rollers was kinda going bad, so I just had them replaced and I didn’t say anything to American Home Shield about it. Other than that, the techs were prompt and the service was great.

Smoke detectors covered under the American Home Shield went out, and so Perdew Electic came out and replaced them all. Submitting the claim for it was easy. I went online, put in the request, and told them what the problem was. They stated that someone would be in contact with us soon from Perdew, who was fine too. Perdew contacted us within an hour and said that they had somebody working in the area, and they could be out there same day. So, it all got fixed in one day. I’ve kept AHS because we have an older air conditioner. So when it goes out, it’ll need to be replaced. Also, it covers all the stuff.

American Home Shield has been wonderful with sending someone out and getting the appliance fixed, but the internal workings has been terrible which includes billing, invoicing and following up. This thing with the $75 fee, they can't get that right. They got nobody that can do the accounting correctly. Now, they take your service payment when you call in instead of you paying the service person. It worked a lot better when you pay the service person because at least you knew you paid it and the service person knew you paid it. Then, they took care of it with American Home Shield and it wasn't a problem.

The first contractor that American Home Shield sent out claimed that he put a motor in my dryer, which he did not. He put a belt on my dryer. And after he came, the dryer went out in about three months. It was a week past the 90 days of wait period. So, I called American Home Shield back and did another service call. The first contractor made me waste $112 since I had to call back and get the second contractor come out and I had to repay it again.

I file my claim to American Home Shield online and the process is easy. The technicians that AHS sent have been very good so far. Our pool was clogged at the motor and AHS sent someone from Aqua Blue Pool Services for service. The guy got the pool unclogged and he performed great. The pool has been running perfectly since the service.

We’ve called American Home Shield twice. Once we had a blocked kitchen drain and once we had a blocked toilet. The first guy not only cleared both, but he even showed me what I can do on my own in the event that my kitchen drain gets stopped up again. The second person that showed up was not knowledgeable about it and had clearly never done plumbing before, which was bad. They were on the phone with their supervisor as they were walked through how to try to fix it. They left the problem, but it wasn’t solved. The $100 I spent for that was wasted money. Because I wasn’t happy about that, I went on Google and checked the reviews. Of course the reviews were terrible.

My icemaker wasn’t working. I filed a claim with AHS over the phone and the reps I talked to have been nice and helpful. They’ve also been very quick in sending out a contractor. Then, the techs who came out were very good and professional. They said they repaired the icemaker but now, it's not working again. So I have to call them again today.

I filed a claim with American Home Shield for our AC unit that was freezing up. I did it right online, and they gave me a generated information. And it was on a Thursday, and the people that came out called me on Monday. We set an appointment, and a week later, it was fixed. The contractor was very nice, on time, and very informative. After what has gone down, the AC works so much better. Before, when the AC or heat would come on, it would pixelate one of the TVs. And then the AC was freezing up. We didn’t realize all that was due to the bad part in the AC. Once that was replaced, all issues went away.

I do everything online when it comes to American Home Shield such as when my air conditioner went out. The contractors were fine and they fixed the problems. So, I have no issues. Although in one of them, we had to do a complete replacement, the goal of AHS is to just pay to fix, which isn’t always the best solution to the problem. So, it ends up costing a lot more out of pocket than planned, when you think you have insurance.

We had a little water dripping coming from one of the bathroom faucets. I submitted a claim with American Home Shield and the person I talked to was very nice. She was able to put together all the issues in the claim and she communicated fast. Then the contractor was also very good. He’s knowledgeable and understood the problem right away just by looking at it. He knew what the issue was and where the issue was. They had to remove the internal parts that are causing the leak and then they had to replace those. That fixed the problem and then, one more faucet problem was there and they had to replace a part. They said that that part was available outside. We ordered the parts then I called them again and they replaced that part. Since the repair, the leak is not there anymore. It was a pretty good experience. They finished the service well and we were able to get the problem resolved.

My air conditioner wasn’t working and the contractor AHS sent took care of the problem, so it worked really well. He was a very personable guy, very nice and took care of it right away. He called me like he was supposed to, and wanted me to meet him out there. He had to wait a few minutes, but he didn't complain about it.

I had a plumbing problem with the hot water heater. The water wasn't getting hot enough. I submitted a claim to American Home Shield over the phone and had an easy experience. Their reps were courteous and friendly. The first guy they sent to me didn’t know what he was doing. He didn't put in the thermostat correctly so I had to go another day and a half without hot water. I had to call AHS back and they sent a second guy. He did a great job and the problem was fixed.

My washer was leaking. I filed a claim for it online to American Home Shield. It was quick and easy to get an appointment. Their contractor came out and he was very polite. He fixed the issue and now my washer has been working perfectly. I've recommended AHS to others several times.

My refrigerator was leaking. It gets clogged in the freezer section with ice and then it fills up with water and then it leaks. The contractor was absolutely great and professional. He came and fixed it. Submiting a claim online was pretty easy. The only problem I have with this American Home Shield, and maybe in the other company, is that they get people from out of town. If you have a plumbing problem, you're not gonna get somebody there that day and that annoys me. Then I've had some guy that was terrible and they kept sending him. At the point, he had to get a lot of bad reviews. As far as plumbing, I really use my own plumber most of the time, unless it's something big and then I'll use them.

We had water backing up in the basement, and it was coming from the sump pump area, so we called it in. And when the contractor got here, he looked at it and it was another device that Home Shield didn’t cover. I wish I had known it wasn’t covered. We went on and had to have it done anyway. The same contractor did it. He went right at it and did a great job. He knew what he was doing. And we paid for it. But it’d be good to have a list of things that are covered and not instead of wasting everybody’s time calling them. The contractor said the same thing about it that they get this a lot and these things are not covered. But I’m very satisfied with the work and it’s been working fine. Also, it is simple filing a claim over the phone.

Stacy in customer relations fixed my issues with the coverage I was promised. She was great to work with. Followed up regularly till all cleared up. I’ve had to use the warranty once on my AC and they took care of us. Highly recommend American Home Shield!

I had my annual cleaning of my HVAC system, and the technician told me that my capacitors were in imminent failure. I said it was good timing ‘cause you don’t wanna lose your air conditioning in the dead of summer around here. I called American Home Shield for that to see if they could come out and fix it. I was starting a vacation, so I had them postpone it a couple of days so that I could be here. Carolina Air came out on the first at my request, and they were brilliant. They replaced the capacitors and told me they could see they were in bad shape. It didn’t take them very long. Now everything is running, which is the important part. I've told all of my co-workers about AHS and what a good idea it is to be involved with a company like them because it really helps when you have these unexpected things. It’s money well spent.

When we had a problem with our kitchen sink faucet, I submitted a claim over the phone to American Home Shield. And then the representative from RDN Plumbing who originally took the call was outstanding. The person who came out and did the repair was very good. He told us that he would have to order a new part, how long it would take for the new part to come in, and he did a good job of fixing it. RDN Plumbing went out of their way to make sure that they did it whenever we needed them to do it. They did it promptly. They changed their schedule in order to accommodate us. We've had other claims and quite often, with these kind of companies on the warranty, they don't go the extra mile for you. But these people did.

The drain pipes underneath a couple of sinks had leaks. J&M repaired them very quickly and friendly. I had a sump pump that went bad, and American Home Shield replaced it through a differenet plumber. I paid my $75 that I had for occurrence, and everything went fine from there. AHS customer service has been fine, very friendly, and quick to react both times I had to call. One was way after hours, and they still were able to react.

Our oven was old and the replacement part was no longer available, so a new oven had to be ordered and there was no other option. Once we went through the process and once we learned the part was no longer available, American Home Shield acted in a very reasonable time and they didn’t fight with me at all for the replacement. I had to wait on hold for a long time though when I called for the initial service request but other than that, the contractors that they’ve sent have been really good. They called and said when they’d be here and they showed up at the time they said they would be. They completed the installation and they cleaned up the oven and their work area. They performed the service very well and we were very pleased.

Previously, I had a different company come out to do the vent cleaning. They went up in the attic. They went through my unit and it had massive leaking and mold. They wanted to send an HVAC guy in, and that’s when I called American Home Shield. Submitting my claim to AHS was very easy. I was very pleased with American Home Shield and Island Breeze HVAC.

I have been with American Home Shield since November and my experience with them has been very good and seamless. When I had a couple of toilets and faucets that needed repair, I submitted my claim to them online. Their reps' customer service was good, and their contractor, Wise Plumbing and Heating, did very well.

If I call in a request with AHS, it seems like it’s always a week or so for anybody to come out. My pet peeve is for instance if I had a leak or a clogged up drain, they come out a week later. I gotta fix that. I couldn’t wash clothes, wash dishes or use the sink. The tech that came out was really nice and professional about his business, but it looked like he was just trying to do the least he could to fix the problem. When the washing machine guy came out, as soon as he hooked it up again, it did the same thing. And the plumber came back out again and he ran a snake down the drain, and he said it was fixed again. When the washing machine guy came back out again, it still wasn’t fixed. The third time he came out, he finally put a snake into the external cleanout system and that fixed the problem. If he had did that the first time he came out, he wouldn’t have to come back.

AHS was a great warranty when I had it in another house so, I called AHS and got it when I built a new house. I’ve had it for close to a year now and the experience has been great so far. The washer wasn’t working and called it in to American Home Shield. I did it online on my phone and it was easy. I was given some dates and times, and I picked the time and date that I wanted. The contractor came within a short period of time. I was given 8:00 in the morning to 12:00, and he was there by 8:00 AM. It was great. He called me as soon as he got there and let me know exactly what he was doing. Once he figured out the problem, he let me know what it was, and then he told me what he was gonna have to do. As soon as it was completed, he let me know that he tested it. He was in and out of there in less than an hour and a half. I can do the laundry now and it’s nice to have the washer working.

I had a claim on a garbage disposal that was malfunctioning. There was no power to it. I would flip the switch and I would just hear a buzzing noise. So, I had gone underneath the disposal and put an Allen wrench in and was able to turn the blade. But it still wasn’t functioning so I knew there was nothing stuck in there because the blade would turn. When the first contractor that AHS sent came out, he was only at the house for a few minutes and said that there was nothing he could do. My wife was here and just after having seen it for a couple minutes, he left and said, “I don’t know if American Home Shield is going to pay this claim or not.” Sure enough, we got denial of the claim based on two things. One, the fact that the contractor said the blade wasn’t turning when, in fact, it was turning. And secondly, he said that there was a foreign object lodged in the disposal, which there was none.

We had a Samsung stove that has gone out for the third time. It had a couple of minor things and then it kept getting an error code that required you to unplug the unit from the wall or cut off the circuit breaker and cut it back on. When the repairman came out and looked at it and checked the error code, Samsung apparently no longer made the part that needed to be replaced on the stove. So, it was at that point that it kicked in to replace it. I emailed the claim with an attachment and the check arrived yesterday. I also called for appointment clarification and the interaction with the rep went smoothly. I also had a dryer that we’ve had a couple of repairs on it. On one, the technician had to order a part and come back. On the second one, the technician was able to repair it on the spot. He had the part on the truck. My experience with AHS has been great and I wouldn’t hesitate to recommend them.

We had a light that would go on and then, it would dim. We wanted American Home Shield to check the electrical stuff, and they had Certified Electrical Technologies do it. The tech came on time, he was good, did what we needed to be done and it turned out there wasn't anything wrong, it was just the light.

My toilet doesn't flush well at least once per week so I scheduled a service call with AHS. When the plumber came the toilet flushed well so he "wasn't able to do anything due to it was working at that moment - and no problem was found". I called AHS who confirmed that there was nothing they could do - they said they had to be able to verify the problem. I asked to speak to a supervisor to contest the decision and was transferred to "John". I explained again the situation that it was unrealistic to plan for them to 'see' the problem happening and I requested they at least come out and snake the line.

I opened the claim, paid $100. The AZ Remodelling and Plumbing company did not show-up for the 2 appointments. I had to wait each time for 5 hours in an empty condo for the plumber. I called AHS 3 times. Talked to SV June. AHS changed the contractor to Hers and His Plumbing. They visited the condo and said that they need to replace the valve. They did not come tor replacement. I've called AHS again. They set another appointment. The plumber said that the valve should be replaced. They did not fix it again.

We requested service twice for a washing machine and once for a water heater. We were never contacted for service even though we emailed the given service provider so that we would have a record. The third time we selected the option for us to pay the service provider but AHS took the payment anyway. We decided to not renew the contract however after a call from AHS, in which we were promised a refund of the prepayment and that we could obtain service from a reliable provider if needed, we continued our agreement. It is now almost two months later and still, following a phone call in which we were told a reimbursement request had been submitted on March 24, there has been no refund. All in all a very unsatisfactory situation. My experience leads me to believe AHS does not value their customers.

I have a home warranty through American Home Shield (AHS). On March 31 I arranged a service visit for a clogged floor drain, a covered service under the contract, through AHS. They arranged for a contractor, to come to fix the clog. The company technician properly diagnosed that the drain was clogged and attempted to clear the clog through the floor drain. He could not clear it and left.

I normally don't take the time to write reviews, but this was THE WORST customer experience of any product or service I have EVER had. I had a recent saga with AHS for a leaking water heater, which you would want to replace immediately because it causes you not to have hot water in the house... I discovered the issue on a Saturday and immediately put in the request online. First off, they assigned a plumbing service that wasn't open on the weekends. Fine, I had to wait until Monday to get someone to look at it. The plumbing service called me on Monday saying they couldn't schedule the service until Wednesday. Luckily, they had a last-minute cancellation on Tuesday, so I rushed back from work to wait for the technician.

Up until now I’ve had good experiences with American Home Shield, but I’m now going on 2 months without a washing machine. Last update was that it was supposed to be delivered within 5-7 days, but that was 2 weeks ago. Customer service doesn’t seem to care when or even if it gets taken care of.

We have been with AHS for over 3 years, but this may be my last. The contract fee has gone up each and every year during that time, but service has gotten worse. We had a leak in the toilet upstairs which cause damage to the ceiling downstairs. AHS refused to fix that because it is secondary damage. The technician even refused to put sealant around the toilet because it isn’t covered by AHS. We were surprised because AHS had previously told us the leak is covered if wet when the technician gets there. Anyway, that was a lost battle.

Due to past poor work from AHS contractor we wanted to have our own contractor perform work and pay the difference between their cost and AHS estimate. Despite info on their FAQ's page, AHS refuses payment.

My AC recently was working on the heat but it wouldn’t come on with the air. I went online to make the claim and it was super easy to do. The tech that came seemed to know their stuff. It was the circuit board that was bad and they had to order one, but he hotwired the fan so that we could flip the switch on it and we had air if we needed it. Everything is working good now. I’ve already recommended American Home Shield.

It's always a good experience with American Home Shield. I usually submit a claim online and then they text me, letting me know. I had a plumbing claim and I called, and the contractor showed up not even two days later. They're always very fast and efficient. The contractor was very knowledgeable. He even checked something else that I had going on for me and assured me that there was nothing wrong and what he thought it might have been. He was correct because it hasn't happened since. And he was very clean. Everything's great.

I submitted a claim online to American Home Shield and it was fine. I got a text message pretty much immediately that my service request had been received. The air-conditioning folks were the same. They texted me pretty regularly, and let me know exactly when they were coming. They kept me abreast of when the appointment was. I called on a Friday morning, and they made an appointment for me that day. The appointment was for the following Monday. The gentleman told me it was the condenser that was bad, and he replaced it. He was there 20 minutes and everything was back up and running again. He was able to do that all in one day. The contractor was great --- I guess that it was a family-owned business beause the gentleman who came was actually the son of the lady who made the appointment. The AC, since the repair, has been great. I'm glad that it happened now and not in July. Overall, everything was great.

I had maintenance check of our air conditioner through American Home Shield and the contractor found out that it was very low on Freon. They don't repair anything on a maintenance check. So I had to make another call and have them come out and take care of it. The contractor was a great guy, did a great job of explaining what he was gonna do and the cost so I was very pleased with him. We ran the air conditioner and it worked fine. It's good to know that it’s ready for the summer

My pool guy advised me that my pool filter was not catching the dirt and debris as it was supposed to, so I called American Home Shield and they said that my filter was covered. The contractor who came out advised me that the filter itself was functioning. However, the filter itself is the wrong size for the pool, so if it is the wrong size for the pool, clearly, it is not gonna work right.

Our toilet was clogged and after filing a claim with American Home Shield, they sent ASAP Plumbing Services out. The plumber took a look at it and fixed it. Submitting claims through American Home Shield is relatively easy as long as I have the email address. Luckily, I have the paperwork for it so I was able to get online and just submit a ticket really quick.

I submitted a claim with American Home Shield and had a wonderful experience doing so. The representative that I spoke with was very knowledgeable and helpful. I also had a great experience with the contractor that they sent. The claim was for my AC unit that quit blowing cold air, and after the repair, I was very satisfied with its performance. Now, my family can live comfortably with cold AC in the house.

Part of our house went out of power. My wife submitted a claim to American Home Shield and the tech whom they sent was a great gentleman. He came in and solved the problem within an hour. We've had no problems since the repair. Overall, I recommend AHS. Thus far, we've had an electrician and an air conditioning guy come out and both were good experiences.

Something with my pool wasn’t working properly so I filed a claim with American Home Shield. I did it online. It was definitely faster and it was easier to understand myself than somebody else. The contractors were great. Sometimes it was complicated trying to work around schedules, but once they got out here, it worked very well. Everything’s great with my pool. The only thing with American Home Shield's customer service is that sometimes it seems like you’re not speaking with a person whose first language is English.

My son referred AHS to me. I try to do my claims online but for the past couple of times it wouldn't allow me to, so I would have to call. And there was also a long wait, like for 20 minutes, for someone to answer. But the claim reps of AHS were helpful. They said someone will reach out to me within 24 hours. My refrigerator was forming ice behind the fan, and the temperature wasn't possibly cooling the food like it did because the fan wasn't working due to the ice.

My pool heater wasn't working. I submitted a claim to AHS online and JB Pools came out in a few days. The tech was great and I was impressed how he fixed the heater.

I was satisfied with American Home Shield and I had no problems whatsoever. It was pretty simple making a claim online. I just went online to AHS and I got a message saying, "Free AC checkup." So I applied and made an appointment. The contractor did a checkup and everything was running fine.

I figured that something is always gonna go wrong, so I might as well get my things covered. I’m satisfied with American Home Shield, but I had a previous experience going through them on an issue and nobody got back with me. I didn't like that because I called, then one person said he was gonna email me some information and get back with me, and they didn’t. I called again and told the person after a week that nobody got back with me, and still nobody did. It was my air conditioning and heating unit, so I went out and purchased another one.

We bought a house and I didn’t know there were other warranties. American Home Shield was the one I saw advertised on TV and the grim reaper coming after the appliances was what did it for me. A fan motor went out on my air conditioner and when I submitted the claim to American Home Shield, everything went great. I did the first one online and it was good. I called in the second claim and the interaction with the claims rep was quick. The contractors were very nice and professional. They replaced the motor and they did a great job. Everybody from AHS to Bissett Plumbing were all very courteous. It was a very satisfying experience.

The diverter to the shower in the guest bathroom was not working. I called American Home Shield to set up an appointment and it was super simple. The tech that they sent was very kind and he was able to fix the issue in a few minutes. The experience was terrific.

I kept looking at the advertisement for AHS on TV. And looking at how appliances go out so fast, I just wanted to make sure we were covered because who has $1,100 just sitting around just waiting for an appliance to break down. It's almost like having a car and your extended warranty, it covers stuff wherein if you don't have the money, you have the warranty and it pays for it.

The washer just wouldn't start at all. We would get it started, add the detergent, and the water just wouldn't run at all. The day that it happened, we submitted the claim online. American Home Shield has sent different contractors for different stuff, but for this instance, they sent Appliance Medic out. They were professional and timely. They called me, "Hey, we'll be there in 30 minutes". Everything's been satisfactory. I'm pretty pleased with the service that I'm getting. AHS is probably the best money I've spent.

I do everything online with AHS. Their website is pretty self-explanatory and claims are easy to do. My air conditioner wasn’t running properly where it wasn’t getting cold in here. AHS had someone come out and they said they cleaned the coil, and then they also put whatever it was that I was lacking the two pounds. The ac seems to be okay, but I’m still noticing that it seems to be doing the same thing where it’s almost freezing up. Other than that, I’ve never had any problems with any of their technicians. They come in and do what they’re supposed to do and get out. AHS takes care of what they’re supposed to take care of, and the cost is pretty low. I’ve been with them for four years now and I’m pretty happy.

I submitted a claim with American Home Shield originally for pre-summer AC maintenance, and I did it through their website. And that process was easy. Everything was led up to where it brought attention to what I wanted to select, and then it had the easy access for the request repairs or request services. It had it already highlighted in red to where it stood out. From the site, it didn’t really give a time of when the contractor would come out. It just notified us of a time that the contractor will contact us. And then, once the contractor contacted us within that time, it was when we expected them to come out.

The heater unit on my pool was leaking. I went to American Home Shield's website and submitted a claim for it. Then the contractor made the appointment, and they were on time for the appointment. They did a good job listening to my description of the issue, and going through the unit, checking it out, finding any issues, and getting it running.

American Home Shield has been wonderful and really good. They’re really well-rounded people, and I have nothing bad to say about them on any regard. They've always called us back, they've always showed up, and they've always been on time. We've had very nice interactions with the contractors. We’ve had so many people in this house, and the units have been excellent since they've been repaired. I would definitely tell anybody that I know to use American Home Shield because we’ve been pleased. I actually told one of my girlfriends to use them.

I have an ongoing claim with AHS. The company that came out did not fix the problem, so they're coming back out tomorrow. But submitting the claim was quick and easy. The people I dealt on both sides are very professional. I know that the situation will get fixed.

American Home Shield offered to have a tune-up of my AC done. I just had it and the service company found that the motor or condenser wasn’t working. I submitted a claim with AHS online and it was super easy. The contractor came out and did something to my AC. The technician was very knowledgeable, polite, and on time. It was a good experience.

We were selling a piece of property and it was determined that it would need a new boiler. We had our own heating and cooling guy look at it and he gave us an estimate, and then we went with American Home Shield. The replacement was less expensive because of the policy that we purchased. Hilliard sent somebody out to take a look at the boiler. A few days later they came back with this piece of equipment and installed it. It then got inspected by the city and it passed. I’d recommend AHS.

The power cord on the electricity came unhooked from the AC. There was a bunch of three wires going there that were open, so if somebody was walking by our AC and touch the wires, they were to get electrocuted. I submitted a claim online with American Home Shield and the process was smooth. The website was easy to navigate. The contractor that was sent was very professional. He came right away and was on-time. He checked on the issue, he told me to give him about 15 minutes and he’d have it fixed, which was about right. He knocked on my door at the end and said, “It’s all good.” He showed me what he did, and then he was on his way.

When our water heater started leaking, I went online and filed a claim with American Home Shield. That experience was great and the plumber we had was really good. He was from Plumbers Inc. and he was accommodating and had very good customer service. But he couldn't do the repair right away. He had to see what the problem was and we needed to get a new heater but it had to be approved by American Home Shield so it took about a week until we got it. But other than that, I have no issue right now.

I called back in September and canceled my contract for November, which is when the contract was up. I was moving and therefore no longer needed. They did not cancel the contract and kept billing me. Called again and they finally canceled the contract but could not understand why I wanted a refund. They literally could not understand! They did say I called in September but could not or would not or couldn't understand what I was asking as to why they think I called then. After 3 calls someone gave me a different number to call for refunds. Haven't tried it yet because I am so frustrated with AHS!

I called in about my hvac leaking water. Had to wait a week before someone came out to look at it. American Home Shield did not like the diagnosis of the company THEY sent out so I waited another 2 weeks for them to get a second opinion. Meanwhile my pan is leaking causing evaporated coils to corrosion. I called them everyday for 3 weeks to find out what is going to be done to fix the problem. American Home Shield found a company to make a pan for the 41 year old unit and now they want me to pay to have the coils cleaned of 500.00 (first company they sent out said the coils are good and clean) and meanwhile as they make the pan I will not be having air condition in 90 degree weather for 1 week. STAY AWAY FROM THIS COMPANY. A LOT OF FINE PRINT. BETTER BUSINESS BUREAU should get involved on this company.

I do not recommend this company at all. They send out really shoddy incompetent workers, refuse to fix what they say they will fix, and then take funds out of your account after you have cancelled. Avoid AHS at all costs.

Avoid at all cost. I will go to the ends of the earth to prevent anyone else from getting caught up in this scam. My lawyer has been practicing for 38 years and has never lost a case. We are ready and willing to take it this far if need be. I will blast you all ALL over social media unless this is fixed. My sister is a realtor here in town and use to recommend you all. I will make sure every realtor knows to never mention you all again. I have tons of friends buying homes at the moment and you better believe not one of them will be doing business with these scam artists.

Updated on 05/04/2019: Here are pictures of my AC unit that the contracted American Home Sheild World Class AC Inc. said is repairable even though two attempts were made and I still have been without AC here in Florida 9 days and counting. I have spoken to various supervisors and have wasted a lot of my time trying to get this resolved. The bottom of my unit, as you can see is rusted out and crumbling. Yet they are going to try (key phrase here) to repair it. Long hold times when calling only to be told that the escalation dept. is busy and can't take my call and I cannot hold for them and that I need to call back. Their initial diagnosis, which took World Class AC Inc. 2 days to even send the info to AHS was up to 3 months for them to repair it.

I recently had some preventive maintenance done on my air conditioning unit. I called that in because I've had issues with the online system before. MS Services, the contractor, did a nice job. They found one issue that they repaired on the same day. American Home Shield has been okay and we'll continue with the service for the time being. I'd recommend them.

We had a pipe that busted from our pool hot water heater. The contractors sent by American Home Shield were very professional. They came out quickly and fixed it in a timely manner.

I went to put something in the oven, and the oven just went out. I submitted a claim to American Home Shield for it, and a gentleman was sent out initially to fix the stove. We tried to work together to see if we could get the parts and fix the oven. We both relentlessly tried to find the serial number, calling each other back and forth. But that model had been here for a while, and we couldn't find the serial number. So AHS decided that they would get me another stove or range. I called AHS again and they were right on it. Now everything is great and working fine. The range looks good and comparable to my other one, and I like it. I had a great experience with American Home Shield, and I would definitely recommend them to anybody who owns a home.

We were with another company before with our old house and submitting a plumbing claim with them was such a hassle. We just decided we were gonna pay for the repair and use our own company, or we were just gonna pay that same company that came out ourselves. Then, we switched to AHS and I'm really glad we did. They cover a wide range of things and we have five refrigerators and three ovens, so we appreciate that. With the old company we were with, we were limited to two garage doors and one refrigerator. Aside from that, American Home Shield has always been quick to respond to our needs. Their policy is a little bit more expensive, about 50% more than the one we had before, but you never know what's gonna break, what's gonna need repair, or what's gonna need to be replaced.

My dryer's control panel had burnt out. I submitted a claim to AHS and it was very easy and quick. As soon as I hit the screen, I was prompted how to navigate. The technician who came out thereafter was absolutely perfect. He did an awesome job and even showed me how to fix the dryer if ever I needed to do it again.

There's an issue with our water heater. We can’t keep hot water for longer than 15 minutes, so we can’t all shower. I filed a claim with American Home Shield over the phone. But I didn't hear anything in 24 hours, so I had to call the contractor. He came out, and he said he didn't know what was going on and why it would do that. He said he would submit something to American Home Shield, and I haven’t heard anything back yet. In the past, however, when I filed a claim for my washer, the contractor called me that same day. Then somebody came right out on Monday, looked at my washer, and the issue was taken care of, so that was really good.

My air conditioning was blowing hot air so I called American Home Shield. They referred the Tidewater Mechanical and the guy came out and looked at it. He tested everything, and said that it looked like the compressor was running backwards and pipes were hot. It was supposed to be cold. He looked at the thermostat and found out that the thermostat was installed improperly. The wires in the wrong place.

I was having water pressure pump issues and the contractors were fine. They were professional and they answered questions. The work got done by the second contractor that American Home Shield sent out. Apparently, the first one doesn’t work on the electrical systems for the pump, and the second one is specifically for that type of work. They did a fine job too. The pump is now working the way it's supposed to.

My hardwired smoke and carbon monoxide detector became defective. I put in a service request with American Home Shield online. I got a call from the tech within 24 hours and we made an appointment. He was right on time and very professional. He did a nice work. We'd recommend them to anyone. I've had had American Home Shield for less than a year, and I couldn't be happier.

We had a guy come out through AHS for the air conditioning unit. It was freezing up, and the contractor found a leak. I did the claim fast through the automated system and the contractor came out Saturday, and did a good job. There was a leak in the valve and they fixed it and had to add more Freon. The ac is now working good.

I had a previous company from American Home Shield who never did what they were supposed to do. I called in and they never responded to calls and never came out. The contractor that came said they'd come within 24 to 48 hours, but they were here within 24. They were very responsive and did what I needed quickly.

We were not getting sufficient airflow in the front two bedrooms, so they were extremely hot. I submitted the claim for our AC online and the process was very simple, straightforward and easy enough. The contractor did an awesome job. Since the repair, it's been wonderful and both were very nice and cool. They were reaching 80 degrees in like night and day. Now, they're down to, with the rest of the house, 72, 73. Everything was fantastic. I was extremely happy about the work that American Home Shield did and I would recommend them.

American Home Shield was very prompt and every time I’ve had a claim, they’ve taken care of it. We had older faucets that were dripping in the bathroom and the tech that they sent out ended up replacing them. American Home Shield did an excellent service. I just wish they offer an emergency service line because they normally wait for a regular day to get somebody out in case something went out on a holiday.

My most recent claim with American Home Shield was for the AC and the process for submitting the claim was easy. I made the appointment, but I was not home when services were carried out. The people that were there said that the technician or the company went above and beyond. He could have left it as is and fix it the next day, but he came back even after hours to fix it. He was determined because my son is two years old and the AC was out. He could have stopped at 4:00 and left, but he came back at 5:30 or 6:00 with the part that was needed to fix it.

The most recent claim that I asked was for the annual checkup for my HVAC unit. I went online, logged on to my account and requested it there. I use the American Home Shield website most of the time and it's very simple. The only time I've called is if I wasn't quite sure if something was covered or not. What has happened very consistently is I normally get a text right away and an email saying that I'll be contacted soon. I typically get that call around 8 o’clock in the evening, within about 24 to 36 hours.