American Home Shield Reviews

The hot water heater went to hell and completely poured water through the bottom. AHS sent a contractor who looked at everything and took the hot water heater out. I had to enlarge the door before they could put the new unit in because it was bigger around. But that wasn't until after I called them about when they were going to put it in. They asked if I had enlarged the door and I told them I had, a week ago. Then, another company came in and they had to cut out a bunch of the walls and a bunch of the floor because of the possibility of mold from the water. They put in fans and stuff to help dry it out and for three days, we had to listen to fans running all freaking night. But the night after they took all the fans out, a guy showed up saying he was there to take the fans out and I told him it was done the night before.

Sears repair canceled my appointment and could not come for another two weeks. Called American Homeshield who gave Sears the repair order and told them that I was having eight people for dinner in a week and needed them to come before two weeks, the person at American Homeshield was very understanding and called Sears and they still said they did not have any earlier appointments. He said he would give us to the escalation department. When I got to the escalation department, I spoke with RAVEN, she absolutely would not do ANYTHING. I begged her to let us have another repair company come. RAVEN still said, NO.

I recently had an experience with American Home Shield after submitting a claim due to lightning hitting my house. I had City First Electric LLC come out to ensure no wires were fried. The process of filing the claim was relatively easy, but getting a technician to come out took about a month, which was quite frustrating. When the technician arrived, I was not impressed. He simply opened the panel and checked the breaker with a meter, which I could have done myself. I expected more thorough testing, something more sophisticated to check for potentially fried wires, but that wasn't the case.

My washing machine started leaking, and I submitted a claim through American Home Shield. The process was relatively easy. The contractor was quite professional, although there was some delay in receiving the parts needed for the repair. Eventually, I was offered a new washing machine, and the process of selecting and receiving the new unit was efficient.

My recent experience with American Home Shield has been frustrating. I've had a couple of repair issues that date back to November or December, and they remain unresolved. When H&K Plumbing came to fix problems with my toilet and sink, they seemed respectful and did an initial job, but the toilet issue reoccurred, and there's water under my sink again. I'm still waiting for them to come back to resolve these problems.

My experience with American Home Shield has been overwhelmingly negative. Initially, when I had issues with my heater, I waited nine months in the cold before anything was done. Even when they attempted repairs, the problems persisted over the years without resolution. More recently, I faced issues with my garage door opener. The company they sent was unprepared. They didn't have the right tools the first time, and I had to give them some of my tools. Then they claimed unfairly that parts needing replacement weren't covered, demanding an additional $900.

I recently faced a frustrating experience with American Home Shield regarding a plumbing issue in my home. We had what seemed like a typical backup in the plumbing system, which started causing water to overflow into our downstairs sink. This backup was so severe that it began to damage our sink basin. Despite the obvious problem, American Home Shield only covered a minimal initial intervention, which did not solve the problem. The plumber they sent suggested that a more extensive repair was needed, but American Home Shield denied further coverage.

I have been using American Home Shield, and my experience has generally been positive, though there have been a few challenges with some of the contractors they send out. For instance, one technician worked on our heater and, after completing the job, mentioned that cleaning the contacts would cost an additional $200. Although I agreed to it, he completed the task in five minutes, which felt like being overcharged. Similarly, with our refrigerator, the technician did the necessary work but then informed me that cleaning the back vent would require an extra fee. These instances highlight the need to be vigilant about what is covered by the warranty and what isn't.

I had a positive experience with Gateway Plumbing through American Home Shield. They were quick in fixing our plumbing issue and replaced everything necessary with precision. I scheduled the service using the American Home Shield app, which proved to be very efficient with quick responses. In my experience, the customer service from American Home Shield has been excellent, and I'm very satisfied with how they handle service requests.

My experiences with American Home Shield have had a mix of positive and negative aspects. The claims process was fairly simple, and they handled the transaction efficiently. The contractors they sent were generally very good and were able to fix everything for the most part. However, I faced repeated problems with my fridge, which they attempted to repair multiple times using different contractors. They continually refused to replace it, despite this being part of the contract, which was frustrating.

I got some dishwasher that needed a repair, then a microwave oven's door got broken. The techs came and replaced the microwave door. Then they did multiple troubleshooting with this dishwasher. They ordered some parts and they came again. They tried the parts but the dishwasher was still not working. On the fourth visit, they said they couldn’t fix the issue and that it looked like it needed to be replaced. That was what they submitted to AHS and so far, they have yet to replace it. I called them last time but they never called me back. I need to re-call them again about this. I've been with AHS for more than a year and a half and whenever I submit a claim, everything has gone smoothly. I refer my friends to them and usually, they give some discount or offer to my friends. But I need to work with them about the pay thing. Despite that, the pricing thing is perfect and it looks like they offer good deals to other friends.

I appreciate the service and the security that we get working with American Home Shield. Our monthly fee is getting ready to go up. But it's fair. Nobody likes prices rising. When we originally got the policy, it was worth less than what it is now. But we had to use it twice, so it saved us money. It was on a weekend that I recently called. The tech came the following Monday. He diagnosed the problem and got it fixed. We had to call on that furnace before, and it was the same technician. He was familiar, fast, good. I appreciated it.

I've had American Home Shield going on for 5 years now. So far, so good. My dishwasher had different issues, and the contractor got it fixed.

For my recent claim with AHS, the filter of my refrigerator was leaking. The tech had to replace the housing unit. He got it fixed. But then I failed to turn my icemaker back on. When I turned my icemaker back on now, it's not working. I sent a text to the tech on a Saturday, and he said he would look on a Monday to see if my claim was still open. If I can't, I don't want to have to pay another deductible for my icemaker.

I recently had an experience with American Home Shield and submitted a claim for a garbage disposal issue. I bought my house a couple of years ago, and apparently, the disposal wasn't replaced when they flipped the house. The process of submitting the claim was straightforward, and the contractor who came in was efficient — they got the job done quickly, without any complications. Most of my interactions with American Home Shield's contractors have been positive. However, there was an instance right before Thanksgiving when our oven was leaking gas. This was quite an ordeal because we couldn't get a contractor for over a week due to limited partnerships, specifically with Aurora appliance repair. As a result, we weren't sure if we'd have a functioning oven for the holiday, which was frustrating.

My experience with American Home Shield was mixed. I had a challenging situation with my heating system where Fletcher Heating and Air had to visit six times before resolving the issue. Initially, they misdiagnosed the problem as rust and then a faulty circuit board. After several visits and an uncomfortable period without heat, they eventually admitted the system to be worn out and replaced it. Despite their persistence in trying to fix the issue, the journey felt frustrating and unprofessional at times. Earlier in the summer, they also struggled with my air conditioning system, involving numerous visits and significant out-of-pocket expenses for Freon, which was not fully covered by American Home Shield. This situation was particularly concerning given that my home is quite high-end, and I expected a more precise and efficient service.

I recently had an experience with American Home Shield regarding a dishwasher repair that has been quite frustrating. The process to fix it has taken a great deal of time. Initially, a technician came in and claimed to have fixed it, but it wasn't resolved, as the dishwasher started shutting off early. They returned, diagnosed a need to replace the control board, which they did, yet the dishwasher still wasn't working due to a pump issue that occurred right after. They ordered additional parts and were scheduled to return on Monday, which extended the repair period significantly.

I recently had an experience with American Home Shield regarding a claim for my dishwasher. A technician from Sears assessed the issue and stated that it was wear and tear, which they claimed wasn't covered by my plan. But in my view, the noise issue shouldn't be considered regular wear and tear.

My experience with American Home Shield was the worst I've ever had. Initially, everything seemed promising. They were prompt in assigning Freedom Heating to our claim, and the technician arrived on time, acting nice and courteous. However, he said he didn’t have the necessary parts and would have to order them. After that, we never heard from him again. For 3.5 to four weeks, my husband and I repeatedly reached out to both Freedom Heating and American Home Shield, but with no resolution.

My experience with American Home Shield has been incredibly frustrating. It's been a year-long battle with them due to a botched installation by Circa Services that led to ongoing issues with my unit. They eventually sent out Beaches Air, who seemed knowledgeable, but they wouldn’t let them return to finish the job. Instead, they kept sending Circa back. I've been saying for a year that the unit is a lemon and, to date, I'm still waiting for a defrost board replacement. Many parts have already been replaced, but the unit remains unfixed and I haven't received any updates on their next visit.

My experience with American Home Shield has been overwhelmingly positive. I am a realtor and have been in the real estate business for 52 years, so I truly understand the importance of having a reliable home warranty. We've worked with American Home Shield for many years, and my company was the number one warranty placement in the Greenville market. The peace of mind their services provide is invaluable, especially for new homeowners.

I recently had the chance to use my American Home Shield service for a plumbing issue, and my experience was quite positive. About a month ago, I encountered a leaking refrigerator situation, which was handled efficiently by Paramount Plumbing. Earlier, I was told by my regular plumber that I needed a new toilet. Remembering my American Home Shield policy, I reached out and they sent someone from Paramount, who fixed the toilet in just ten minutes. Although I had to pay a $100 service fee, it was definitely worth it compared to the potential cost of a full toilet replacement.

I encountered an issue with my dryer where it wasn't heating or tumbling, so I contacted American Home Shield (AHS). They informed me that Sears would handle the service, but Sears couldn't schedule a visit until the end of September, which was a month and a half away. That wait was too long, so I called AHS again, and they found a local contractor who managed to come out just two days later and fix everything promptly.

I recently had two service calls from OKC Appliance King LLC, and both experiences were remarkably positive. Scott, who runs the business, came to my home twice over the past year or two. The most recent issue involved my washing machine, which wouldn't spin the water out of the clothes. Scott managed to fix it swiftly by disassembling and reassembling the tub, showing exceptional skill. Previously, he had repaired my dryer by replacing the timer. In contrast to other vendors sent by American Home Shield, who were either hard to schedule or slow to respond, OKC Appliance King has consistently delivered quick and efficient service.

I recently had a rather frustrating experience with American Home Shield. A third-party company came to check my AC, but I specifically requested they only check the freon outside, as everything else was running fine in the house. They insisted on checking my attic despite my early morning request not to disturb my family inside. This led to an argument, and they left without performing the service, for which I was still charged.

I recently had a claim with American Home Shield concerning an issue with my dryer. The process was straightforward—I called them, they scheduled an appointment, and the technician came and fixed it without any hassles. Submitting a claim was efficient and the technicians they send are excellent. Since the repair, everything has been working perfectly. Overall, I'm very satisfied with their service.

I recently had a service experience with American Home Shield regarding my garage door. The remote controls stopped working, along with the panel, so I reached out to them with a claim. I spoke with an agent over the phone, and while it was easy to get through to someone, finding a representative who understood my issue was a bit more challenging.

American Home Shield generally has been good, though my last interaction was disappointing. I faced a plumbing stoppage in my sink and reached out to them online for assistance. The assigned service provider, Anytime Home Service, couldn't resolve the issue with standard equipment and had to use special tools, which cost me $600. Unfortunately, American Home Shield wouldn't cover this additional expense.

I have American Home Shield coverage for five houses, including my property in Seattle, Washington, where I recently had a plumbing issue. There was a pipe with a loose cap that needed tightening, which the plumber dispatched by American Home Shield handled well.

I've been using American Home Shield for about nine years now. Initially, I switched to them because they offered reasonable pricing and covered more items than my previous service. Their service is generally reliable in terms of sending someone out to fix things when something breaks down, which I appreciate. However, I'm frustrated with hidden costs, particularly modifications that aren't covered. For example, during a repair on my air handler unit in the attic, I was told modifications were needed, like new fittings for air ducts and other fittings that I later realized weren't replaced. They charged me a significant amount for these so-called modifications that weren't even done.

I recently submitted a claim with American Home Shield and found the process to be quite easy. My experience with the contractors they sent was positive, and the performance after the repair has been without any issues.

I recently had a claim with American Home Shield when my AC unit stopped working. The process of submitting the claim through their app was straightforward and easy. Before the contractor, Myers Comfort Specialists from Birmingham, arrived, I received both a text message and a call notifying me of the appointment time and their impending arrival. The contractors were professional and managed to initially fix the issue by replacing the electrical contacts. However, the unit malfunctioned again, but they promptly returned and replaced the blower motor. Ever since, everything has been functioning well. I've had American Home Shield's coverage for about a year, primarily for peace of mind with situations like this. The service has been convenient, with an easy service request process and timely scheduling. Overall, I've been quite pleased with my experience.

I have had extremely frustrating experiences with American Home Shield (AHS). I recently had a claim due to an issue with an ice maker, which I needed to resolve quickly due to legal obligations towards my tenants. Unfortunately, it took around 4-5 days just to dispatch a contractor because the initial company wouldn't return. Ultimately, the issue was a simple kink in the line, which should have been addressed sooner.

I recently had a service experience with American Home Shield concerning a plumbing issue. Initially, the first technician who came out was unable to resolve the issue, citing non-wear and tear reasons. Unfortunately, I have had a similar lackluster experience with the same company before. However, the second technician was excellent, providing quick and efficient service.

I have been a customer of American Home Shield for about 12 to 14 years, and overall, I've found their claim process and technicians to be great. However, I recently had a frustrating experience with a refrigerator repair that took 4 to 5 months to resolve. The refrigerator was leaking water, and after contacting American Home Shield, they sent Sears to assess the situation. Sears evaluated the issue and initially said parts needed to be ordered. Unfortunately, communication was lacking, and I wasn't informed that multiple parts were needed. After waiting for several weeks and making calls to both Sears and American Home Shield, I eventually learned that more parts were required, and they hadn't been fixed. It took repeated follow-ups and another month and a half before finding out Sears couldn't complete the repair. At that point, American Home Shield began the process of replacing the refrigerator.

I recently had an experience with American Home Shield involving a furnace issue. The furnace wasn't heating, so I filed a claim online. The response was fairly quick; I submitted it on a Friday, and by Monday, a technician was at my home. The first technician thought it might require an electrician due to a breaker issue, but another technician came the same day and replaced a fuse. This resolved the problem promptly. The technicians were professional, clearly explaining what was happening. Having two properties under American Home Shield, I've generally found their response to be quick. However, I've occasionally had problems with the contractors they assign. On one occasion, a contractor didn't show up and I had to push American Home Shield for a reassignment, which they eventually did, but it required persistence on my part.

I recently had an experience with American Home Shield regarding a plumbing issue. My hot water tank stopped functioning because of a leak, which fortunately was resolved by replacing a part rather than the whole tank. Although the repair was done efficiently once the technician arrived, my main concern was the lack of weekend services. The problem happened on a Friday night, leaving us without hot water throughout the cold weekend. Despite calling multiple times, American Home Shield informed me that weekend service wasn't available, and we had to wait until Monday for the fix. The repairman was prompt and fixed the issue within an hour on Monday. The service itself was satisfactory, but the wait was inconvenient. My experience overall was mixed; I would have appreciated quicker service, especially when essential amenities like hot water are affected.

I recently had an experience with American Home Shield regarding a claim for a busted pipe in my bathroom. They sent a technician from Appliance Magic LLC, who was professional and arrived on time. Unfortunately, the technician couldn't find the problem initially, and after a few days, the pipe started leaking again. However, they were prompt in scheduling a follow-up visit for the next day. Despite this minor inconvenience, my overall experience with American Home Shield has been positive. This was the first time I had to call them back for a repair issue, as usually, the repairs are handled well on the first visit. From the moment I submit a claim, they typically send someone out within two days, which is quite efficient.

I recently had an experience with American Home Shield regarding a claim for my touchscreen oven. The lights went out, making it hard to operate since I couldn't see the buttons without using a bright flashlight. Although the technician was friendly and transparent, he mentioned that the claim might not be approved because the oven could still technically turn on. The repair involved an expensive part, and it required taking out the whole panel, which he said was a common reason for denial. Overall, I've been satisfied with American Home Shield, as this was the first instance where they couldn't fix an issue. Despite the disappointment, all my other experiences with them have been positive.

I've had a less-than-satisfactory experience with American Home Shield recently. We encountered problems with our air conditioner, specifically the compressor fan not starting consistently. I contacted American Home Shield to begin a work order, and they arranged for Alliance Heating to come out. The technician replaced the condenser and claimed the problem was fixed, but it wasn't. The issue persisted intermittently.

I have been a customer of American Home Shield for about 15 years. The coverage has been reliable overall, but my recent experience with contractor assignment was mixed. Initially, American Home Shield assigned a contractor named Richardson, who failed to respond to calls and emails for two weeks. After reporting this, they assigned Chesapeake, who promptly contacted me and assessed that my dishwasher needed a new modem. However, Chesapeake also became unresponsive to American Home Shield's communication efforts, delaying the process further. Thankfully, American Home Shield eventually assigned Sears, who quickly resolved the issue efficiently and the part was fixed promptly. The interaction with Sears was positive, and they were professional and swift in providing a solution.

My dryer's vent stopped functioning, and American Home Shield sent out a technician who fixed the issue in less than ten minutes. Although there was a slight delay in scheduling due to personal circumstances, once the appointment was set, the service was efficient. I've used American Home Shield for other claims before, and the quality can vary depending on the technician assigned. For instance, I previously faced a frustrating situation with a dishwasher repair, but that seemed more an issue with the specific technician.

Updated on 02/03/2025: The only thing that improved was being given the option of cashing out. If this site allowed me to, I would reduce my rating to 1 star. AHS is shady; they do not provide clear, detailed responses to reasonable questions. More background: Their original offer was to replace the furnace, but I have to pay out of pocket $5050 for "non covered items". I remain unable to get clarification from them on what exactly is meant by "non-covered items." For the cash out option, AHS is only willing to reimburse me a little less than $1500 for the work. They claim that "Several modifications are needed to bring the system up to code which AHS does not cover for." and that "there is a certain contract limit that this value will meet."

My experience with American Home Shield has been mixed over the years. I've been a customer since 1992, drawn mainly by the efficient and skilled subcontractors they contract with. The online process to submit claims is straightforward, and I appreciate receiving email notifications about the contractors, like AC Rescue INC, who handled my recent air conditioning issue with promptness and expertise.

I had an experience with American Home Shield regarding the hot water heater in our condo that we purchased a year and a half ago. The original heater, which was about 20 years old, stopped working. It's in the attic which was an added expense. Unfortunately, American Home Shield did not cover the full replacement cost. We ended up paying over $3000 for removal of the old unit and installation of a new, better quality one that came with an 8-year warranty. We only received $450 from American Home Shield.

I recently had to call Ace Plumbing through American Home Shield to fix a couple of broken faucets in my bathroom. Setting up the service online was straightforward, and Ace Plumbing contacted me promptly the next morning. They managed to address the issues efficiently. I've been with American Home Shield for over two years, and they have consistently delivered reliable service every time I've used them. For customer service and service quality, I’d rate them highly. Pricing is decent but could be better. Overall, I'd recommend them to others, as my experiences have been positive.

I recently had a claim with American Home Shield involving an issue with my dishwasher, which was not recycling properly. I submitted my claim through their online system, which I find to be very user-friendly. Bay to Bay Appliance Repair came out to assess the situation, but unfortunately, the dishwasher had to be replaced.

I recently had an experience with American Home Shield regarding a claim for my water heater, which burst and caused a mess in my home. High Priority Plumbing and Services Inc., referred by American Home Shield, came to address the issue. Although they fixed the water heater, I later discovered they left a gas leak, which resulted in me having to go to the emergency room due to shortness of breath. When the gas leak was eventually addressed, I was understandably frustrated as I had to spend days inhaling gas before they sent someone to fix it.

I recently submitted a claim with American Home Shield, and the entire process was a fantastic experience. The plumbers, who happen to be brother-in-laws, did an excellent job. Submitting the claim was seamless, and interactions with both the contractors and their repair performance were outstanding.

I recently had a claim with American Home Shield, and the process went smoothly overall. Submitting the claim online was very easy. The contractor they sent was great. Initially, the hot water at my kitchen sink took a while to come on, but after the contractor adjusted the water tank temperature, it was immediately hot again. However, the issue seems to have returned slightly, so I'm considering contacting them again.

I recently had a claim experience with American Home Shield that was terrible. They sent multiple contractors to my home who seemed inexperienced and unable to fix my problem. Eventually, I ended up fixing my stove myself. It's frustrating to pay a monthly fee and also a $100 deductible, just to deal with such incompetence. However, the claim submission process itself was fine.

I recently had an experience with American Home Shield when my dishwasher and washer required repairs. I contacted them, and Big Country Appliance was sent out for the job. They efficiently identified and resolved the issues by replacing the necessary parts that were causing leaks in both appliances. The techs did excellent work.

I've had a good experience with American Home Shield. When my washer needed repair, the service was initially good. The tech assessed the issue, ordered the necessary parts, and returned a couple of days later to fix it. However, after the repair, my washer became noisier and more off-balance than before. I tried reaching out to American Home Shield, but they informed me that my warranty had expired, and I'd have to pay another fee for a follow-up visit.

I recently had a great experience with American Home Shield when my home furnace broke down. I noticed the issue at 2:30 in the morning and immediately went online to file a service call. By around 6:37 a.m., someone contacted me, and a contractor was at my house by 9:10 a.m. While they had to return a couple of days later to address another issue, everything has been working perfectly since then. I found their website very easy to navigate for submitting a claim.

I've been with American Home Shield for about five months now. Recently, I had problems with my dishwasher and fridge. The dishwasher wasn't functioning properly, and the fridge needed several repairs, which were fortunately solved through my coverage.

My experience with American Home Shield has been quite disappointing. It all started with Gabriel's Garage Doors, who came to address an issue. The technician promised to call me back but never did, and what he said differed from what he wrote in his report. I wouldn't recommend them based on this experience.

I recently filed a claim with American Home Shield for a plumbing issue in my bathroom involving a Moen faucet. The repair process was quick and efficient, with the repair personnel doing a commendable job. Submitting the claim was straightforward and fast; you just go online, describe your problem, and they promptly assign someone to assist you. I've had no issues with the contractors they've sent, and the repairs have always been satisfactory. My only concern is that the service could be priced a bit lower.

I recently had an experience with American Home Shield and weFix it Handyman services when my dryer stopped working. They came out and fixed it in one visit, replacing the belt and having it running again in less than 30 minutes. I reached out to American Home Shield by phone, and the customer service was excellent as always.

I had a plumbing issue that needed addressing. Unfortunately, my encounter with All Hours Emergency Plumbing, dispatched by American Home Shield, was unsatisfactory. They provided an estimate of $11,200 for a job that should have cost around $400. This led me to seek a cash settlement from American Home Shield to address the problem myself at a significantly lower cost, less than half of their estimate.

I recently had a leak in my bathroom and submitted a claim with American Home Shield, which sent Leak Seekers to handle the issue. The plumber who came out was great; he knew immediately what needed to be done.

We've had American Home Shield going on four years. When we had an outlet that burned out, they had someone come and fix it in 15 minutes. They were great. That was the fourth claim we had to go through with AHS and all have been successful. Overall, we're satisfied.

I recently had some work done by American Home Shield for our HVAC system. Submitting a claim was straightforward and hassle-free, with quick responses from them. The service people they hired were professional, timely in their service, and communicated directly and often to ensure our comfort with their service.

I recently had an appliance issue wherein my dryer wasn't working. I reached out to American Home Shield online to set up a service request, which I found straightforward to use. However, I wish they had an app for more convenience, though I'm not sure if one exists. A service provider called A Town Group LLC came to fix my dryer, and since then, it has been working perfectly.

I had an issue with a clogged main sewage line, as well as two toilets and a sink that were not functioning properly. After submitting a claim for American Home Shield and navigating the their website was acceptable. A tech from Calhome Construction came to address the problem and I was pleased with them. The interaction was positive and he was very good at resolving the issues. Everything is working well now. Overall, I would rate my experience as a 5 out of 5. I've had the American Home Shield service for about 6 months to a year now. I decided to get it to reduce my risk of unexpected repairs and what I like most about the service is that issues were resolved quickly.

I had a terrible experience with American Home Shield. My oven wasn't maintaining heat, and although two separate contractors came out to address the issue, they ultimately couldn't do much. From the beginning, the first company said my oven needed to be replaced, but American Home Shield wouldn't do it and they sent out somebody else and went through the same thing again. The most recent company was great when they would come out. They were responsive and replaced the parts, but it wouldn't work. We went through two rounds of that before my oven was finally replaced. My first claim was in May, but it wasn't deemed non-repairable until a week after Thanksgiving, which was way too long.

I had a plumbing issue and American Home Shield sent a contractor to address the problem. It took about a week for him to come out, but once the technician arrived, the service was professional and efficient. The technician was excellent and conducted the repair with a high level of expertise. The customer service experience with American Home Shield was also outstanding. It's only been a day since the repair, but everything is working properly so far. Overall, I'm very satisfied with the service provided.

I had an experience with American Home Shield that left me with mixed feelings. The service involved several repair visits for my stove, specifically with PARC Appliance and Sears. PARC Appliance came out twice, while Sears had to come about five or six times. Each time Sears came, they ordered a part, but it was often the wrong one. This process extended from October and wasn't resolved until December, which was frustrating due to numerous calls, texts, and emails exchanged. Ultimately, PARC Appliance managed to fix the problem during their final visit.

My experience with American Home Shield (AHS) has been positive this time around. Initially, my garage door wouldn't close completely—it would only go down a bit before coming back up. Sometimes, it used to happen in summer, but it was mostly related to the cold weather. The first repair people said it was a common issue, especially in colder weather, and showed me which two screws to adjust in such cases. They were gone in less than five minutes and at that time, the garage door seemed to be working. However, the issue recurred a few days later and was worse; the garage door just would not close fully even after few tries. If I have to close my garage door, I have to keep pushing the button for it to completely close.

I recently had an experience with American Home Shield, specifically regarding my furnace. The technician they sent was professional and resolved the issue. My past experiences with the other technicians have been positive as well; they've consistently been professional and completed the job without needing multiple visits. Typically, American Home Shield sends someone within the first or second day after I submit a claim, which I find to be quite prompt.

I recently had a claim with American Home Shield for an issue with the freezer portion of our refrigerator. We experienced water freezing up at the bottom, so I decided to call and submit a claim. The service from the claims representative was excellent. They gave us date and time for the repairs and, due to a cancellation, Sears was able to schedule an earlier appointment. They replaced a part and unclogged a drain, which resolved the issue effectively.

I've used American Home Shield for about 12 years, and I've always been satisfied with their service. Recently, we had an issue, and Sears handled it. The repair representative was punctual, communicative, and efficient, fixing the issue in less than half an hour. Submitting the claim was straightforward, with no troubles at all. I simply filed a claim, and they dispatched a technician who repaired everything.

I recently had an experience with American Home Shield regarding a plumbing issue. I had a couple of leaky faucets, and they sent a technician who was polite and did a good job. Generally, my experiences with American Home Shield have been consistent, but I do have a couple of observations.

I submitted a claim with American Home Shield, and the plumbing company they sent out made a hole in my ceiling in the basement where the leak was coming from. They cut out some drywall but didn't repair it, so I ended up with another plumbing company, Hydrant LLC. Despite this, I find the American Home Shield claims process standardized and easy. I didn't receive any information about the contractors before they showed up; I was just told which company would be handling the work order and to expect a call from them.

I have a pool company that comes out weekly and if they see something wrong, then I toss it over to Home Shield. I go online and fill out what I need. It has options, whether it's a pump or something else, and I click on it, then they assign a repair company to come out. The ease or difficulty of the process depends on what I'm dealing with, but so far, with my pool, it's always easy.

I recently had a plumbing issue addressed by Pronto Plumbing through my American Home Shield warranty. The entire process was seamless and resolved my problem effectively. I set up the service request online, an approach I found trouble-free. If recommending to a friend, I'd certainly suggest using American Home Shield, especially the online setup for service requests.

I recently had an experience with American Home Shield regarding a claim for one of my appliances. The issue was with one of the burners that had stopped igniting. The technician came out as scheduled, inspected the problem, and realized that he needed to order a part. Once the part arrived, he returned to install it, and now everything is working perfectly.

I recently had a claim with American Home Shield for my water heater, and the experience was perfect. The process to submit the claim was seamless, and the contractor they sent was very professional and courteous. The repair was executed excellently. Overall, I am extremely satisfied with American Home Shield and would highly recommend their services.

Our dryer went out. I went online and made a claim. They made an appointment for the tech to come out. And he came out a couple of days later. We had to wait for parts for about a week and a half. Then he came back and fixed it. It works fine now. The tech was very nice too.

They came to fix my trash disposal. It wasn't working. The plumber told me, “I have to order that machine and come back to fix it. The machine is dead.” I kept calling them and AHS. They said they were waiting for the piece to come to fix it. I waited for a long time. They said, “The order didn't come.” The last email was, “The job is done.” But they didn't do anything. I called AHS. They sent another plumber. The plumber was very nice. He came and he got that machine with him. And he fixed it. Everything is working okay now.

American Home Shield has been giving me good service. There were three appliances addressed, a washer, a dishwasher, and a refrigerator. All of my concerns were addressed successfully in one visit.

I recently had an experience with American Home Shield that was quite frustrating. Our air conditioning unit was replaced during the summer in June or July, and when the temperatures dropped, we found out we weren't getting any heat from the newly replaced unit. When I contacted the company that originally installed it, they directed me back to American Home Shield. So, I ended up having to pay a $100 fee for a technician, only to find out the issue was simply a switch that wasn't turned to let the gas through by the those who installed it in July.

I recently had an experience with American Home Shield when my furnace started having issues; it would start but not stay on. Initially, I set up my request by calling them. The customer service was just OK, and I had to ask for a supervisor because it wasn't my first issue with my cooling system. The first company they sent out tampered with things but never fully fixed the problem. When I called American Home Shield again, they tried to charge me another service fee. However, the supervisor waived the fee because they acknowledged the prior issue, and that was a relief.

American Home Shield sent someone out to look at the exhaust fan in the bathroom. That person said, “You need a new motor.” They scheduled to come back at a later date, and they replaced the motor. They were prompt and very professional. They didn't take long, so they knew what they were doing. The exhaust fan works well.

I recently had a very frustrating experience with American Home Shield. My most recent claim was for our dryer, which required the technician to come out three separate times. Each visit seemed to create a new issue. The most stressful part was having to put in a recall notice with AHS to get the company back, as it was the technician, not AHS, that caused further issues. The process was such a mess and caused me a significant amount of stress.

American Home Shield sent out All Points Plumbing to address a leaking toilet and a faucet that needed replacement. I submitted the repair claim through their website and followed up with a call. The website is somewhat average in terms of ease of use – I'd rate it a 3 out of 5.

I recently had an experience with American Home Shield when my heater malfunctioned. The fan wouldn't turn on, resulting in no heat. I called American Home Shield to report the issue, and their customer service was helpful. They dispatched Myers Comfort, who identified the problem as a blown capacitor. They also checked our air filters and advised us on what needed replacement. Since then, I haven't experienced any more issues. I've been with American Home Shield since about 1997, and I have consistently received satisfactory service.

Everybody I knew had American Home Shield and they said it was excellent. Also, I told others how easy it was to use AHS. There's a lot of fear going around these days, especially with seniors, about the services like AHS and that other one. But AHS was the best thing. I became a widow, and my husband is no longer in the house. I felt comfortable. My claim took a while because everybody in the world had problems with their furnace in the wintertime. AHS kept me afloat with what was going on by my emails. They let me know who would come out before the contractor came. The contractor was professional, senior-friendly, and spoke to me as if I knew what he was talking about. The furnace now comes on.

I recently had a claim with American Home Shield regarding my refrigerator. The process of submitting the claim was smooth, and there were no issues at all. The contractors sent by American Home Shield were very polite and prompt. They arrived on time, completed the work efficiently, and made sure to ask if I had any questions or additional concerns. After the repair, my appliances were in perfect condition, and I had no problems.

I have been using American Home Shield since 2017, and my experience has been mixed. I reached out to them by phone about a persistent sump pump issue I've been experiencing for over a year. The customer service has been fine, but the resolution of the issue has been frustrating. They've sent out plumbers about 5 or 6 times, changing the sump pump multiple times, but the problem persists. Each plumber has given me a different explanation, which complicates matters. The real issue with American Home Shield is that if the problem recurs after more than 30 days, I have to pay another service fee, which I find unfair because I'm already paying a monthly insurance premium.

JG Services came out because we didn't have heat. Very nice young man. He checked the system thoroughly, discovered what was wrong, and repaired it. He was in and out in less than 40 minutes. All good. My prior service call, which was for a pool company, never showed up. American Home Shield processed the fee. I couldn't get anyone to return the money. That was good for AHS, bad for me. But I've found AHS to be responsive and organized. AHS traveled with us through three homes. I got this service for us in 2006. I get the value I pay for. I told many people about AHS. They wouldn't listen.

Several times, they made it super difficult to cancel your contract, they refused to give a confirmation number or email stating you canceled your AHS contract. They put you on a resolution services line with no actual number you can call as it goes through a call center; thus, if they hang up on you, which they did a few times with me, you have to start the process again. Being tenacious, I called over and over again. They guaranteed to send me an email the last two times showing my contract was canceled; guess what? It was not; the last phone call, they promised it was canceled, and there was no further need to do anything; my wife called to check, and guess what? The contract was still active, but they promised it was closed, and I should be receiving a $65 refund; also, out of the blue, they said I needed to sign a form stating I canceled.

This company is a scam. My well pump broke down and we were without water and they sent a con artist "Proservice Hvac & Plumbing" to come inspect it days later. He said it was broken but insisted on trying to sell me a new water tank too for 6k, but I would have to wait a week without water for them to have time to come do the work. This was 2x the cost of what my own water service company would charge.

I would have given zero stars if that was an option. I scheduled an appointment a week ago and am still waiting for the tech confirmation. When I call customer service, the auto phone assistant is horrendous. It asks the same questions over and over. Wait times are ridiculously long. I hear that Choice Home is a much better service. I will try them when my contract is over.

The biggest waste of time and money. Received a welcome phone call and was offered a “one time welcome offer” by a representative who provided false information that went against company policy. After paying several hundreds of dollars my plan was left inactive for over 6 months leaving me unable to make any service requests. Multiple investigations done and “resolved” but never actually properly updated my account to reflect it. Ending up having to pay an additional couple hundred only to not receive expedited service same day as payment when my garage was getting flooded by the washing machine. Representatives were not helpful. Escalation/higher ups did not call back as promised. The actual biggest waste of time and money. The worst customer service I have ever encountered.

I would never recommend American Home Shield. They have left me without a furnace in below freezing temperatures for now 8 days with no help, pets and a disabled person in the home. They refuse to let you speak to anyone and finally put me through to a complaint department who was no help. Said they would call back in another 5 days of polar vortex freezing temperatures. We have paid for their services guaranteeing repair or replacement, call 4 times a day for them to say it is under review then say they will only pay half for a new furnace and that is it.

I have been a customer of American Home Shield for many years. In early November I had a problem with my dishwasher. Sears was assigned. Someone called me and they ordered parts December 6. Over a month later someone came out to install the parts which were the wrong parts so they re-ordered parts. They said they would be out December 30 to install the parts. I took off work December 30 and was updated throughout the entire day that the tech was on way. He never showed and at 6 PM I received a text to tell me that my appointment was reassigned for January 17. I called American home shield and they told me there’s nothing that they can do and that there’s no one I could speak to in customer service. It will be three months since this problem started. There is no one I could speak to at Sears. I’m beyond disappointed.

I recently had a claim with American Home Shield regarding my AC. Initially, there was no power to the thermostat. I submitted my claim through their app, which was adequate for the task. The contractors from All American AC and Heating LLC were very knowledgeable. They informed me that while they fixed the heat, the AC still required additional parts due to a shorted board. Unfortunately, since my unit is 25 years old, the parts might take a while to arrive, and they couldn't provide an estimated time.

I recently had the pleasure of working with AAA TV Care & Repair, LLC, through a connection made by American Home Shield (AHS), and the experience was outstanding. From the moment the job was assigned to AAA, the entire process was handled with remarkable efficiency and professionalism, taking just a few days from start to finish. Adam, the expert technician assigned to my job, showcased his technical expertise and attention to detail, ensuring the work was completed smoothly and to the highest standard. AAA TV Care & Repair, LLC’s team communicated effectively at every stage, keeping me well-informed about the progress. Thanks to AHS for facilitating this connection, which ensured I received top-notch service quickly and efficiently. I highly recommend AAA TV Care & Repair, LLC, for their exceptional service and professionalism.

Have a backup issue on christmas eve. Put in a request and they got back to me 3 days later by text that they would be out new year's eve. The company coming out is over 23 miles away and My husband and I have pneumonia and are disabled. In the meantime cannot run water, use tub or toilets or wash clothes or dishes where water runs back into system. There are places available and part of AHS that are available to come out but AHS will not reassign.

I recently had an experience with American Home Shield and their partnered service provider, World Class Air, for a yearly tune-up of my HVAC system. The scheduling was straightforward; I contacted American Home Shield, and they coordinated the visit as part of my annual plan. The service itself was quick and efficient for the tune-up specifically, and I would rate it highly for that part.

I am a long time customer of AHS and have mixed reviews. They have fixed several issues with my previous home but every major repair or replacement came with significant delay not to mention the challenge in getting them to cover the repair at all. They are great with the little repairs but horrible with major repairs. Make every excuse not to cover the problem. This go around my water heater went completely out on a Saturday. They assigned it to a contractor in a different state that could not come out until the following Tuesday to even look at the water heater. I don’t know about the rest of the world but I work for a living and take a shower daily. It’s January in Maryland where an ice cold shower would not be conducive to my health.

I called for service and was connected with a vendor. I set up an appointment and after waiting for 2 hours, still no sign of them. I called and they were an hour away and busy. I rescheduled and after over an hour they still did not show or answer a text. American Home Warranty charged me for the service before it was even completed. Not fair or even ethical. Won't be renewing. Not dependable.

I would NOT recommend AHS unless you have an abundance of time to waste and extra money to spend. 1. Without any notice they increased my monthly charge for our policy. 2. We spend $125 for service calls which wouldn't be problematic IF the service calls they sent out actually were for legitimate companies but I would say most are not. Sometimes it can be weeks worth of waiting to get a single company to come out. 3. They DO NOT value loyalty with customers. I just got off the phone with Rose in customer relations at AHS as well as Sheekie and they will not honor a lower monthly plan cost (for the same plan I currently have that also is lower service fee cost) that they are advertising. If you have other options, I would choose another option besides AHS.

I had an experience with American Home Shield regarding a claim for my oven, which wasn’t heating up. I submitted the claim online through their site, and the process was straightforward. They promptly communicated via text, providing details about the contractor, Texas Gulf Coast Service Center, including the date and time of their visit.

I had an experience with American Home Shield regarding a claim for my garage door. The issue was a loose chain, and the technician they sent was great. While I don't recall his name, his knowledge impressed me the most. However, my experiences with the technicians have been inconsistent. Not everyone is on the same level—some are good, while others fall short, particularly in terms of service timeliness and communication.

I've had my ups and downs with American Home Shield, particularly with a recent issue involving my washer. When Kingston Refrigeration Company came out to assess the problem, the technician didn't have all the necessary tools to evaluate and fix it thoroughly. According to him, the washer drum was no longer round and needed replacement, along with a plastic gear. Unfortunately, he didn't have what was needed to access that gear, relying only on the washer's self-diagnostic tool in the end.

I submitted a claim with American Home Shield for an issue with our heating system. I filed the claim online, and I found their website easy to navigate, which made the process smooth. Before the contractor, Dawson Services, showed up, I received an email, a text, and a phone call informing me of the appointment details. This prompt communication was excellent as they updated me sooner than expected.

My experience with American Home Shield has been quite frustrating. I recently had a service call with CJA Mechanical to address a heating issue. I waited around a week and a half for them to show up. They didn't call to schedule the appointment, so I had to reach out multiple times myself. When they finally arrived, I asked them to contact me upon arrival so I could discuss the issue, as it was for a property where I have a tenant. However, they didn't call and, according to my tenant, they were there for only a couple of seconds before leaving.

I have been with American Home Shield for almost 24 years since I purchased my house. My recent experiences with them have been mostly positive. Initially, Susina Electric & Appliance Service came out to fix my washing machine, and they did a great job. Later, I had issues with my stove. Sears, who was initially assigned the repair, never showed up and kept pushing back appointments without clear communication.

I love the service, but I had some issues. I put in two work orders, one of the garbage disposal. The tech was in for about five minutes and said that he was gonna put my work order in and get back with me. He didn't call me for days. I got back pursuing the garbage disposal and they told me it was gonna be 700-something dollars because the issue was preconditioned. The other claim was for the washer and the tech said there was nothing wrong with it and that I had a leak but it was not the washer. I immediately called AHS and I asked if that work order could just go for the leak. The rep on the phone said that the plumber was here and if we could just go ahead and add it on the order but the plumber had left. There was a dispute about the $125 on both ends because nobody did anything and nobody was in contact with me.

I recently had an experience with American Home Shield and needed to file a claim for a plumbing issue. The faucet was leaking, and I submitted the claim online, which was very easy to do. The communication from the contractor, CKC Plumbing, Heating and Air Conditioning LLC, was straightforward as well; they notified me via text about their arrival.

My experience with American Home Shield has been quite frustrating. Recently, Complete Air Mechanical came out to fix my AC, which they managed to repair. However, the overall service from American Home Shield has been inconsistent. I often find myself calling multiple times for the same issue, just to confirm whether something is covered or not because different agents give me different answers.

I've had a very positive experience with American Home Shield. My most recent claim was handled quickly and painlessly, meeting all my expectations. I typically submit my claims online, which is convenient and fast, as I receive a call from a contractor within a business day. Despite my scheduling availability sometimes causing delays, everything is generally completed within a week without any issues.

I've had a long-standing relationship with American Home Shield, having been with them for at least 15 years. Overall, I've found them to be beneficial as they have saved us money on various repairs throughout the years. The claims process is generally straightforward and quick. I usually call to speak with an agent, although sometimes there can be a delay or difficulty in communication due to the call centers being located in the Philippines. Sometimes it's quick, but sometimes you could hold for an extended period of time. You know they have something printed because everybody says the exact thing, and you have to wait 5 minutes until they read their entire speech. Then it’s very difficult to have a conversation to try to explain something about what's broken or repaired. On many occasions, I've had to ask for a supervisor.

I had a great experience with American Home Shield, where I have a home warranty. We had an issue with the thermostat on our water heater, and I submitted a claim by simply calling them, which was very easy. Air Squad Heating & Air Conditioning handled the problem efficiently. They arrived as scheduled, replaced the thermostat, and everything worked perfectly afterward. I'm very satisfied with my service and thrilled to have hot water again.

I've had ongoing issues with my refrigerator freezer covered by American Home Shield. Over five visits from different contractors, including Gary Appliance Repair, the freezer part of the fridge still doesn't freeze, causing the ice maker to leak. All contractors have said that the LG refrigerator is poorly made and would continue having problems. I had the compressor replaced last year, yet the issue persists. One contractor claimed to fix a leak, but two weeks later, the problem returned. We've refused repeat services as they do the same thing without resolving the issue. After expressing our frustration, the last contractor agreed that we needed a new refrigerator.

I filed a claim with American Home Shield when my heating malfunctioned during a freezing weekend. I contacted their 24-hour service, and by noon the next day, a technician arrived and promptly fixed the issue. The diagnosis and repair took him only 15-20 minutes. He mentioned a potential issue with the chip board due to its age but assured me I could call if further problems arose. Fortunately, everything has been running smoothly since.

My experience with American Home Shield recently left me feeling quite frustrated. I contacted them for issues with my electrical system and garbage disposal. Initially, I thought an electrician could handle both, but the representative informed me that a plumber was also needed. When the electrician arrived, he mentioned that he could have handled both tasks, which left me feeling like I had wasted $125.

The experience was generally positive when I recently dealt with American Home Shield for a furnace issue where there was a problem with the blower motor. The technician from Affordable Heat & Air was excellent. He was informative and even did some extra cleaning, which I appreciated. It was also convenient that the repair was completed on the same day.

I have been a customer of American Home Shield for almost two years and overall, my experience has been quite satisfactory. Recently, I had an issue with a leak under my sink involving the gooseneck pipe. American Home Shield sent out All American Plumbing and Rooter Service, and they did an excellent job fixing the problem. They were efficient, and everything was put back together well. On another occasion, I had an issue with my commode, which they also resolved without any hassle. The workers were really nice and professional each time they visited.

I cancelled my plan with American Home Shield after a disappointing experience. Initially, I purchased their highest plan, under the impression that diagnostic fees were covered. During my first claim, Hers and His Plumbing was able to unclog my drain successfully. However, when I encountered a bubbling sound in my toilet and water backing up in the bathtub while doing laundry, things became problematic. Although the plumber managed to clear the immediate issue, I realized that thorough diagnostics, such as using a camera to inspect the pipes, were not covered under my plan. This was contrary to my understanding and seemed misleading.

The tech did all right, except he couldn't find my problem. I wasn't happy about that. When he furnace came on, it pinged and banged, making noises. When the tech was here, it didn't do it. It is still doing it now. When he got here, the furnace wasn't running. He put a new thermostat on. But the pinging and banging were still there. Other than that, the service has been good. It was only the second time I've used American Home Shield. The service was fast each time. They got back to me right away. I've already recommended them to a couple of friends.

I've been with American Home Shield for about ten years. Our recent experience with D&J appliances, who came out on behalf of American Home Shield, was very positive. Although my husband was present, I spoke to the technician on the phone. They were professional, completed the job promptly, and left no mess. I highly recommend them. However, there was an occasion when I had issues with my air conditioner. American Home Shield insisted that a part was missing which was never on the unit, and it took about a month and a half with numerous calls to resolve. It wasn’t until I reached out on Twitter that someone higher up addressed my concerns promptly. Despite this, the issue with the air conditioner was a one-off situation from years ago. Generally, they have resolved issues well.

I've been a customer of American Home Shield for about 14 years. The primary reason for my loyalty is the reliable service they offer. The professionals they send out are consistently prompt, professional, and capable of getting the job done effectively. Recently, I had issues with my washer, dryer, and dishwasher. I was concerned about delays with parts, but everything was resolved within a week. They sent different contractors for the washer/dryer and dishwasher. Hornet was the contractor for the dishwasher, and they've helped with other repairs in the past, providing excellent service. Although the cost has risen over time, it still offers value. Their website is user-friendly for booking repairs, but sometimes I prefer calling to get questions answered directly.

I have been an American Home Shield customer for about 9 or 10 years, primarily using their online service. Recently, I filed a claim for an air conditioning issue at one of my properties. The issue was resolved promptly and professionally. Overall, I am satisfied with the service. If asked, I would recommend American Home Shield to others but advise them to watch the pricing as it can increase unexpectedly. For one of my properties, the cost rose from $89 to $139 without notice, leading me to cancel that policy since their competitors offered better rates.

I recently had a claim with American Home Shield that went smoothly, although not everything was covered. The issue was with my garage door, which had pulled out. The technician from #1 Garage Door was professional and knowledgeable, explaining what was wrong and detailing what could be done. Submitting a claim with American Home Shield is easy. However, there was a significant delay with a dishwasher issue that took nearly two and a half months to resolve. The contractor seemed overwhelmed, as parts were repeatedly ordered and the issue re-evaluated multiple times before finally being fixed.

Paid for AHS each month for one year. When I needed service due to a plumbing issue, they quickly opened a service ticket and withdrew $125 from my bank account. Over a week later, still no response to fix my plumbing issue. AHS had a dozen “by the manual” reasons/responses as to why I hadn’t received service. They take your money instantly but only reimburse customers after a 10-day waiting period. I canceled my service plan which I paid over $1400 for the year without using. Buyer beware. They provide a service for a fee, but when they don’t respond or fix the issue, they reimburse you on a prorated amount. I see it more like stealing your money on a promise, than doing what they can to keep as much of your money without providing a service, and attempt to retain the money they took from you.

I had an issue with my dryer, specifically with the filter and the housing where the filter sits, which was broken. The filter was catching and tearing up clothes. To resolve this, I submitted a claim with American Home Shield through their website, which I find easy to use. As soon as I made the appointment, I was informed that the service would be contracted out to Sears. This information sometimes takes about 24 hours to be provided. The Sears technician's interaction and service were fine, and everything with the dryer is now working perfectly. I've been a customer for about 5 or 6 years, and I find American Home Shield to be reliable and professional. They act quickly to set up claims and get issues taken care of. I appreciate the convenience they offer.

I initially thought there was a clog in the toilet, so I called American Home Shield for help. Gray Cap Plumbing came out, but they didn't do anything because they said the toilet needed to be removed, and my contract with American Home Shield wouldn't cover that. They didn't even snake the toilet. My son ended up removing the toilet, and we hired a local plumber to snake it multiple times without any blockage found, but we still have a backup issue. The local plumber mentioned they might need to remove the drywall in the basement to inspect the plumbing, but I'm unsure if that’s covered by my contract with American Home Shield.

Many people in my area used American Home Shield's services. I went with them and my experience has been very positive.

I initially encountered issues with American Home Shield's vendor selection. After submitting a claim concerning my water heater, which caught fire, the company promptly replaced it rather than attempting a repair. However, the main challenge arose from their choice of technicians. Twice, they tried to dispatch technicians notorious for their poor reputation and inadequate customer service. It was only after insisting and escalating the matter to higher levels within the company that I managed to get a more reputable vendor assigned. This insistence was essential, as their initial responses suggested it was not possible to switch vendors, which I found misleading.

I recently had an experience with American Home Shield regarding a claim for my washing machine, which had a leak. While the initial repair visit had a communication issue due to a language barrier with the technician, it was quickly resolved. I contacted the service department, and they clarified that a part needed to be ordered. Once the part arrived, the technician returned and completed the job efficiently, although communication was still a bit challenging. Ultimately, the repair was successful, and everything is back to normal.

I recently had an experience with American Home Shield and overall, it was positive. They handled my claim well, although there was a bit of a delay with the installation of a new microwave because they initially couldn't find anyone in my small town to do it. I'm in a town of only 8,000. The microwave was sitting in my kitchen, and I had to make a number of calls to get the installation done. Eventually, they arranged for someone from a neighboring town, which resolved the issue after about a week. The installation itself went smoothly, and I was pleased with the service once it was arranged.

I recently had an experience with American Home Shield regarding a claim for my heater not turning on properly. The process started online, but I found their website quite confusing—I struggled to determine the right service request option. Once I managed to submit the claim, a local contractor contacted me to schedule the service. Although I wasn't present when the contractor arrived, they promptly identified the issue as a sticking gas valve. The next day, everything was functioning perfectly, with the heater responding well to temperature adjustments.

My heater wasn't turning on and when I submitted the claim, it was fairly easy. I just clicked boxes and I received the contractor’s name and number and it said they would be in contact within 24 hours. The service from Efficiency Experts was excellent. They came within an hour on the same day they contacted me. They fixed a control board and an igniter. I've been with American Home Shield for probably 20 years. I need coverage for the appliances and everyday things here and the service is good. The price is a little high now but everything's getting higher.

I recently filed a claim with American Home Shield for a drain plumbing issue. This time, the process went smoothly. The claim was quickly assigned, and a technician arrived within three days, resolving the problem in just a couple of hours. However, my previous experiences haven't been as positive.

I had a furnace issue where it wasn't starting, so I initiated a claim through the American Home Shield website. The process was quite simple and straightforward. After submitting the claim on a Friday or Saturday, I received a call on Monday morning informing me that Superior Heating, AC, and Plumbing Inc. would handle the issue, as they were the closest contractors available.