American Home Shield Reviews

My sister stepped in to assist while I was out of town and the transition back was seamless as everything was perfectly functional on my return. Now, my air conditioner is working flawlessly and I'm extremely satisfied with the service. I've been with American Home Shield for many years and I like that they respond when I need them to. It's worth having the program. The service is great and the coverage is good.

The process of dealing with American Home Shield for contractors and getting repairs done has been frustratingly slow. It feels like pulling teeth to even get their contractors to show up, especially in my more rural area. Oftentimes, I am left to ring up their suggested contractors, who outright refuse to work with AHS, adding insult to injury. Their handling of my service requests has left a lot to be desired. After four years with them, I'm looking into other home insurance options.

I expressed my concerns to their representative, but it seemed they weren’t too bothered. This situation makes me reconsider my options, and I’m now exploring other service providers. The switch from LG to GE affected my experience, as the GE appliance lacked a specific feature that I regularly used and needed. The option to take the monetary compensation and shop myself was there, but it was inconvenient given the additional installation costs and disposal concern for the old washer.

For context, I’ve been with American Home Shield for about 15-20 years without too many issues before now. As a realtor, I typically recommend warranty companies to my clients, but this incident left me dissatisfied. While I wouldn’t label American Home Shield as the worst, this situation made me rate them lower than I might have otherwise.

For one particular claim with Budget AC, it took about two weeks overall from filing the claim to having someone actually come out. Initially, the claim passed through three different contractors before reaching Budget AC. Once Budget AC got involved, they scheduled a visit within two to three days, which was more efficient than the prior experiences.

While their warranty might be okay, the prolonged wait times and contractor changes have been quite frustrating, prompting a less than satisfactory experience overall.

When the contracting company Crossroads Supply addressed the issues initially related to our washing machine, they were professional and efficient. It’s satisfying that everything is functioning smoothly now after their visits.

Having AHS has been valuable. It's like having a reliable insurance policy ensuring someone comes out to address my home problems promptly.

Pricewise, it might seem a bit on the expensive side, but it's probably because service prices generally increase. Nonetheless, my overall experience with them has been excellent.

I typically request my wife to handle the submission of claims as she's more accustomed to dealing with them directly. In terms of the quality of the contractors, they've been quite good based on my experience.

I'd rate my experience with American Home Shield a 4 out of 5. While the contractors were effective, my largest concern was dealing with two very hot weekends, including one on the 4th of July, without any repair services available during that time. This was particularly challenging as I have chronic breathing issues, and my wife had just had surgery.

However, I appreciate having the safety net that American Home Shield provides. We've encountered problems, but knowing there's a backup is reassuring. When it comes to customer service and coverage, I'd give them a solid 4 out of 5. Though I'm unsure of our financial arrangements since my wife handles our bills, I can say that the $100 co-pay we had to make was reasonable. Despite this, my experience has reinforced the peace of mind that comes with having American Home Shield as a safety net.

I've had other experiences with American Home Shield in the past, such as a washing machine and dryer issue, and a faulty water heater. When my hot water heater failed, I chose to take a payout and handled the replacement myself since the repair timeline was too long for me to wait. I've also had a couple of instances where the dishwasher was unfixable, and they offered money to replace it. I like the flexibility of taking the payout to expedite the process rather than waiting for their contractor—this has been great.

I'd rate AHS' customer service a 5 as they are generally responsive and ultimately make sure a contractor is dispatched. However, they're not really an option for emergencies because the dispatch system might delay a resolution. For emergencies, I prefer to handle them directly with the contractors I trust. With Maselli particularly, because I have a relationship with them, I call them and they do their best to get here as soon as possible because we’re their customer as well as their Home Shield customer.

The coverage is pretty comprehensive, covering a broad range of issues in my home and when it comes to pricing, it provides peace of mind most times. Regarding their online tools, I rated them lower because I prefer speaking with representatives. One downside is not being able to choose a specific contractor using the online tools without making a call. Despite this minor inconvenience, I've been happy with AHS’ service overall and would continue recommending it.

Original Review: July 26, 2025

On June 12, 2025, I sent in a service request to have my HVAC unit looked at because it was not functioning properly. The contractor came out in June 16th and said the condenser and evaporator coils both needed replaced. They sent the quote over to AHS and it was approved but I was supposed to pay $ 500 out of pocket for non-covered costs. I got a hold of AHS via chat to have someone explain what wasn’t covered. I was told my unit was being “modified”. I still don’t understand how replacing broken parts with new parts is modifying? But whatever. The technician ordered the parts. On June 23rd, I noticed on my AHS app it said service complete and another claim was canceled. So I contacted AHS via chat again and the agent said, "Don’t worry, the contractor has ordered the parts, they will arrive on June 27 and then they will reach out to set up the repair date."

The 27th comes and passes, I hear nothing. I wait a few days, and contract AHS via chat again on July 5th and was told by the chat they will email the contractor and wait for them to respond. Nothing. I contact AHS via chat again July 8th, was told the same thing. Finally, on July 10, I get a voicemail from the contractor stating they will be out to fix my HVAC unit on July 17th. That day comes and goes, they never show. I contacted AHS yet again via chat on July 21st, they emailed and call the contractor and get no response. I contact AHS again on the 22, 23, and 24, same thing they emailed and called the contractor, no response. I contact AHS today, July 25th and I’m told my service request was closed and there is nothing that can be done unless I pay another service fee. Even though the original issue was never resolved.

Then I get an email from the media department stating the contractor we be out at my house on July 29th, but they still expect the $500. Even though there has been nothing but no communication and nothing but being swept under the rug by both the them and AHS. All of this during an extreme heat wave with temperatures above 100 degrees every day. I had to take money I didn’t have and buy a window unit so me and my family wouldn’t suffer. Even then, it is still 85 degrees in my house. I’ve been a loyal customer and this is how they treat me when I finally ask for the service that I pay monthly for. They are a deceitful company.

The first company they sent also wanted to do a ductwork reconfiguration, which would cost me an additional $1,600—completely out of pocket. I questioned this and was told I had the option to get a second opinion. I did exactly that, and the second company confirmed that the ductwork was fine and that the reconfiguration was unnecessary.

When I reported this to AHS, they offered me a cash-in-lieu payout, which took five days to process—only to come back with a lowball offer of $950. When I called to express my concern, I was met with rude and dismissive customer service reps who told me, "Take it or leave it. We’ve made our decision." Absolutely no empathy, urgency, or willingness to help someone suffering through summer heat without air conditioning. This experience has been nothing short of frustrating and disappointing. AHS seems more interested in minimizing their costs than honoring their service contracts or taking care of their customers. I feel completely let down and would not recommend this company to anyone looking for reliable and respectful service. Buyer beware!

Although I haven’t had a lot of direct contact with their customer service, the online interactions have been smooth, so I suppose I'd give them a solid rating. However, I'm a bit concerned about the pricing, which I'd rate around two or three stars, as I’ve noticed the prices have been going up.

As a busy working mom, the convenience of managing everything online is extremely helpful. The integration with their new app has been a significant improvement in my experience. I also appreciate the frequent emails with updates and special offers. I've already recommended American Home Shield to others based on my experiences.

We filed a claim for our refrigerator on December 26, 2024. After entertaining four different repairmen over the course of five months, it wasn’t until the fifth technician finally declared the refrigerator unrepairable. Oh, by the way, PLEASE BE ADVISED... AHS deducted the cost of all five trips from my "settlement," totaling over $1,200. That left me with a measly $800 to replace a $3,500 Samsung Quad Door refrigerator.

Oh wait, why not take the buyout? SIMPLY PUT, IT WAS WORSE. They offered me $457.00 for the buyout. YES, it took six months to receive a virtual card worth $800 to use at Lowe’s for the replacement. Fast forward to July 8, 2025. We filed a claim for our AC unit. The technician came out, was very professional, and in my opinion provided an accurate diagnosis. After submitting the paperwork, I received an email from AHS stating: "Action Required."

I logged into my dashboard and saw a message saying I needed to pay $891 out of pocket to proceed. Naturally, I asked why. I was told that AHS only covers $10 per pound for Freon, when the going rate is closer to $90 per pound. A standard AC unit requires about 12 pounds—do the math. Now, that story alone is bad enough. However, it becomes more TERRIFYING! As of today, my family and I are still without a functioning central air system.

Thank God we were able to purchase a few freestanding units to keep parts of the house cool, but I digress. I messaged the technician to ask when they expected to return, since I had already approved the out-of-pocket cost and confirmed it with AHS. BY THE WAY, this approval is required before AHS will even order the parts needed to repair your system. The technician then told me that AHS had ordered the wrong coil for my AC unit. He tried contacting them for clarification but couldn’t reach anyone. He asked me to try. Of course, you all know how that went... NOT WELL!

July 25, 2025 — a Friday. Assuming that happens, it’ll likely be another few days before I’m even scheduled. Best case scenario: I’ll have a working AC by August 1, 2025. Keep in mind—I filed this claim on July 8, 2025.

So yes, I know this was a lot—but do yourselves a favor and LEARN FROM THE MISTAKES OF PEOPLE LIKE ME. AHS IS BEYOND HORRIBLE, THEY ARE TERRIFYING! Please stay away—not just from them, but from all warranty companies. I refuse to even calculate how much money I’ve flushed down the toilet with this company over the years. However, July 29, 2025 will be my release date. I’m ending this EXTREMELY TOXIC RELATIONSHIP WITH AHS. I’ll be better served by putting my $65 per month into a maintenance savings account and handling repairs myself. PARTING SHOTS... AHS YOU ARE BAD ON SOOOO MANY LEVELS!

This experience has completely eroded my trust in AHS. If your home appliances fail due to no fault of your own, don’t expect much support. I’ll be switching providers and warning others to read every exclusion closely—because they’ll use any reason they can to deny coverage. Look elsewhere if you want real peace of mind.

I received a replacement quote of $3,171.19, well within the $5,000 coverage limit. However, I was later informed by AHS that my out-of-pocket costs would be $5,230.00—exceeding both the actual cost of the unit and the warranty coverage limit. When I contacted AHS for clarification, I was told they would only cover the coils and compressor (even though the compressor is no longer available) and would not cover any “modifications” associated with installing the new unit.

This is inconsistent with the contract terms. The plan does not exclude such modifications—in fact, it specifically states coverage for all associated costs to ensure compatibility. There are no known code violations at my property, yet AHS refuses to provide a clear explanation for their denial. I had to repeatedly request an itemized breakdown, which should have been provided upfront. To date, I have still not received a transparent explanation of their calculations or denials.

After conducting research, I discovered numerous complaints describing a pattern of similar denials. AHS and its contracted technicians frequently use the term “modifications” in service reports—language that conveniently allows AHS to deny claims while appearing compliant with their policy. This practice appears deceptive and deliberately misleading, potentially to reduce claim payouts.

Additionally, I was charged a $125 service fee despite originally scheduling the appointment under a promotional offer for free HVAC maintenance. When I called for a follow-up—because the technician could not complete service during the initial visit—I was told I would have to pay the fee. This is misleading and, in my view, constitutes improper billing.

In summary, I believe AHS is:

Deliberately withholding cost breakdowns to avoid accountability.

I am seeking reimbursement for any unauthorized charges and a reimbursement of my renewal fee, which starts August 1st or a resolution in line with my warranty’s stated coverage.

Even with multiple escalations a week, we find ourselves with rude escalation supervisors who can only "provide a status update" that they will provide a status update the next day. If I was the leadership of this company, I would be embarrassed. We came in with pretty low expectations, but 3 months is excessive. We have filed a complaint with BBB, and we have escalated within AHS numerous times, but cannot seem to find anyone with accountability and authority to resolve this matter within AHS.

From 7/3/25 until today, 7/21/25 I could not cancel. They kept my $125 service call fee and took another monthly payment from my bank of $59.58. They won’t refund the service charge and when I asked them to refund the monthly payment since I heard nothing from the company since 7/3 he instead told me he would waive the $50 cancellation fee!!! Are you kidding me?! I had AHS with a proper home that burned down in the “camp” fire in 2018 and they were great but now they are the worst company without any customer service I have ever had dealings with. There is no phone number to talk to the company except to sign up. After that it’s routed to the Philippines where they message the company of your needs and apparently even those get ignored!

We've run the new dishwasher a few times, and it’s working well so far. I wasn’t present during the service calls, but from what my wife reported, the technicians were professional and got the job done effectively.

In terms of dealing with American Home Shield, the process was smooth, but the timeline was a bit longer than preferred. It took about a month from filing the claim at the start of June until the new dishwasher was installed. During that time, I had to follow up myself, as there was a lack of proactive communication from both the home warranty company and the technicians.

Overall, the service was satisfactory. Despite the wait, everything turned out fine in the end. However, better communication throughout the process would significantly improve the experience from good to excellent.

Although the technician seemed knowledgeable and friendly, actual repairs fell short. They either did not complete the work or didn't show up as scheduled, resulting in a frustrating situation that spanned over a year with scheduled visits about six times. They came at least twice. Ultimately, American Home Shield replaced the microwave. It took about four months though.

As for American Home Shield's customer service, breaking through to someone who could genuinely assist was often difficult. It seems their customer service has been outsourced, which results in a lack of effective support and escalation options. I appreciate the quick responses in most cases, but when real problems arise, their so-called escalation department feels ineffective.

While I did find some value, such as relatively comprehensive coverage and an easy-to-use online tool, American Home Shield's customer support and service delivery need substantial improvement. I'd rate them a cautious 3.5 out of 5, although customer service in isolation would earn a mere 1. If you’re considering their services, proceed carefully and consider these aspects.

We recently had an experience with Fast Response Heating and Cooling. We had an issue with our motor and they came out quickly, but the situation didn’t go as smoothly as hoped. They took our motor with them and promised to get back to us, but a week or two passed with no updates. It was frustrating because we couldn’t call another company due to them having the motor. Whenever we called, they claimed to put us on the schedule, but this never materialized, and we were persistently left without a resolution. They also said they'll have somebody call back, but nobody ever called back. It was rough. American Home Shield tried to reach out to Fast Response Heating and Cooling and they just got a voicemail box that was full. They were gonna send out an urgent email to the service company, but then they got back with us the next day, and it was resolved after that a couple of days later.

In terms of service coordination, the technician seemed professional. I even tried to make their work environment more comfortable, offering water and snacks as they worked in the attic during warm conditions. In general, the subcontractor’s approach started well but left me with trust issues following the incident. I've been with American Home Shield for some time now and I like the service. The warranty is good to have, but the experience depends on the workers that come out. You just have to be careful, put things away, and watch them.

I have family that already has American Home Shield and I appreciate that the home warranty company sends reliable service people who follow through with their promises. However, a major point of contention is their tendency to raise prices without prior notification. I didn't see it until my credit card bill came. They've increased both the monthly fees (twice) and the service call fees, all without any notice or written consent.

I generally have no complaints about the quality of the service providers. I like them. American Home Shield's customer service is commendable, although there's room for improvement in how they communicate pricing changes. Still, my overall experience remains largely positive.

What I appreciate most about American Home Shield is the ease of calling them to have things fixed promptly. However, one area I believe could improve is transparency in coverage details—knowing what’s covered before any payment is made would be beneficial.

I've utilized their services for about 10 years across two homes. I would tell friends or family American Home Shield offers a good deal worth considering for home warranty needs.

I also had a technician tell me I needed an entirely new HVAC system, but then relay to American Home Shield that only a part was needed. It felt like they were trying to sell me their services instead of genuinely solving the issue. Because of this, I ultimately had to finance the new system out of pocket, which was something I hoped to avoid by having a warranty plan in the first place.

The ease of submitting claims online, the flat rate regardless of the issue, and the quality contractors provided have all contributed to my favorable view of American Home Shield. If I were to improve anything, it would be to have clearer website options for service selections, but otherwise, my experience has been great.

Having spent around $600 to $700 annually, plus additional service fees, it was frustrating when a significant repair wasn't covered. It almost felt as though the company that assessed my system didn't genuinely investigate the issue. Overall, although American Home Shield covers smaller issues, they fell short when I really needed them. Moreover, while their online platform is functional, it didn’t bridge the gap in assistance I was hoping for.

I reached out to American Home Shield by phone and had the chance to speak directly with a representative. The communication was smooth, and the representative gathered all the required information effectively.

When the contractor from Sears came out, I was really pleased with his service. He appeared very knowledgeable and took the time to explain the issue, reassuring me that everything would be taken care of. Since the repair, everything has been functioning perfectly.

Having been with American Home Shield for at least 20 years, I can say their contractors really know what they're doing. I’d rate my experience a 5 out of 5.

Throughout this challenging experience, I am grateful that American Home Shield supported me. Their representatives were accessible, and I could always speak directly to a person without hassle. They were prompt in setting up claims, providing reference numbers, and ensuring follow-through all the way till my issue was resolved. While I hoped the deductible could be lower, especially since I'm on a fixed income, the assurance they provide is crucial. Being in a warm home when the refrigerator was down could've been much worse without their timely help. Honestly, if it weren't for the warranty, the cost of replacing a refrigerator would have been daunting.

In essence, although the newer appliance didn't match my previous one's luxe features, the peace of mind provided by American Home Shield support was invaluable. I would give them a strong positive rating, based on my encounter, both for customer service and quality of service.

On our insistence, they arranged for a second evaluation. The first visit was prompt, happening the next day, while the second took place two days after our request, which we made on a Friday. This inconsistency in addressing the root issue was frustrating, especially considering our reliance on them for resolution.

Reflecting on my experience with American Home Shield, I'd rate them a 3 out of 5. While their response time was decent, the initial oversight with the inspection left me less than satisfied. I was introduced to American Home Shield through a friend's recommendation but found nothing specifically memorable or standout about the service. When recommending them to others, I would advise being keenly aware of the exact coverage details to avoid discrepancies. Overall, this experience made me cautious about ensuring clarity on service terms with warranty providers.

The response from the service was quick. We received a text confirmation after submitting our claim, and communication since has been clear and timely. When the contractor arrived, they made sure everything was functioning as it should be, and since then everything has been running smoothly with no issues.

I really like how prompt they are in addressing claims, which matters a lot when things go wrong at home. However, some time back, we had a language barrier issue when needing a refund—getting clear communication in such cases can be tough sometimes.

Overall, I'd absolutely recommend American Home Shield to friends or neighbors. Their service is reliable, quick to respond, and reasonably priced.

The contractors, Acadiana Electric, were really communicative, sending me texts and calls before their visit, and their names appeared on the website too, which I appreciated. They clearly explained the ceiling fan was broken and needed replacement, which they handled efficiently. Now, the fan is working perfectly.

Throughout our five-year experience, I have had no issues with American Home Shield. The service has been consistently reliable, and I wholeheartedly recommend it to friends and family. From my viewpoint, this home warranty has been the ideal solution to avoid unexpected repair costs, providing us with peace of mind.

The technician from ATY Services who came for the repair was excellent, even replacing the motherboard and the dryer board, essentially overhauling the appliance's internals. Despite these efforts, the dryer remained non-functional. After multiple visits, it was decided that a replacement was the best solution, and American Home Shield stepped in to provide a new unit.

The new washer and dryer combo are working perfectly, which was a relief. Additionally, I appreciated American Home Shield’s coordination throughout this process. The repeated visits did become cumbersome, but they promptly addressed the issue by replacing the unit, which was much appreciated.

In terms of improvement, there wasn’t anything that stood out, as I found the service effective and well-organized. Overall, my experience with American Home Shield was positive, and I would rate their service a five for ensuring the issues were resolved satisfactorily.

Now, I'm awaiting another service for my refrigerator. American Home Shield notified me that the repair will take place between 11 AM and 5 PM. These ongoing interactions have mainly been seamless.

While I appreciate the customer service, I found parts of the coverage limited. For example, when it came to replacing Freon in my air conditioning, the warranty did not fully cover the expenses. I ended up paying $325 for three pounds, yet the warranty offset only $30. That was a surprise since the Freon costs are notably high.

Nonetheless, understanding these limits, I'd rate their warranty product at around 4 stars because it mostly covers needed repairs, though not always extensively. The initial sales process was pleasant and largely informative—I’d give that aspect another 4 stars due to the Freon oversight.

Despite these issues, the package's pricing is satisfactory, which I'd rate a 5 for its overall value. While I haven't engaged with their website, my interactions with American Home Shield offer peace of mind and valuable fixture care when breakdowns occur.

As for the claim process itself, it generally takes quite some time for them to respond—regardless of urgency—leaving us in sweltering heat for nearly ten days. The customer interactions range with mixed experiences. While the support team is friendly, they often seem to be guided by call scripts and don't speak English fluently, which further complicates communication.

Moreover, certain vendors American Home Shield partners with, like Beaches Air Conditioning, seem to treat customers associated with AHS differently—oftentimes providing subpar service. Even in the midst of fulfilling regular repair duties, service delays make an uncomfortable situation worse, especially in extreme weather conditions.

Overall, it's been a frustrating blend of decent intentions hindered by ineffective execution and delayed processes. Most of the issues got resolved, but the slow response and communication barriers lead me to rate the experience a 2 out of 5. While it's nice that repairs are ultimately made, American Home Shield could implement enhancements like streamlining operations more effectively and ensuring better contractor relations moving forward.

While Advanced Drains had provided satisfactory service, my experience with American Home Shield itself has been mixed. Although it's convenient to have a service to rely on, reaching American Home Shield can be quite a hassle. Getting through to them takes a while, and their service has become increasingly expensive. The costs for being a member are $100 a month, and every call-out incurs an additional $100 fee. With prices creeping up, their affordability on a fixed income becomes questionable.

Communication with American Home Shield sometimes presents challenges due to language barriers, and on one occasion, they scheduled a much later appointment than needed. I had to insist on an earlier appointment because I knew a contractor who could come out sooner. This unnecessary rigmarole slightly strained my experience with them.

I usually prefer to call rather than use their online services, valuing direct communication with a representative. In rating my overall experience with American Home Shield, I would give it a 3 out of 5. However, the quality of service from technicians and contractors deserves a higher 5 out of 5. That said, the rising costs bring my financial satisfaction down to a 3. Despite some hurdles, American Home Shield remains a workable choice for my needs, hence why I've recommended it to others in certain contexts.

With my heating system, American Home Shield sent out a company that replaced the whole heating and air conditioning system, but did not replace the condenser that holds the water on top of the heating when the air is running. It rusted out. I had a flood in a cement basement and they wanted to stick by it. I ended up having to get in touch with somebody higher up because I wrote the president of the company a letter. So they had to come out and fix it. But not everybody is that fortunate.

These experiences have motivated me to explore alternatives as I'm disappointed with American Home Shield's deteriorating service quality. Fees continue to rise, but the level of service hasn't kept pace. American Home Shield should be honest about what they offer because right now, the consumer is not getting a complete picture of what they have to offer. They're telling you they cover your home in case of an emergency, but that's a lie.

During their second visit, they attempted to charge me again, but after discussing with them how I had already paid so much, they consulted with their boss and decided to replace the thermostat at no additional charge. Although this finally solved the issue, they've yet to address my initial payment unfairly spent on Freon.

I feel it should fall on American Home Shield to advocate on my behalf, communicate with MSC Inc., and secure a refund for me. I shouldn’t be left with the responsibility of chasing this refund myself. Given this frustrating experience, I would currently rate American Home Shield as a 1 on a 1 to 5 scale, reflecting my disappointment with the handling of the claim.

She educated me on the power requirements of my electric fireplace heater, suggesting an update from my current outdated wattage. However, this update wasn’t covered by American Home Shield; it was something I had to handle separately since my home is older and limited to 25 watts, whereas I needed an upgrade to 50 watts.

After over five years with American Home Shield, there was only one instance with some plumbing in my bathroom that needed more attention, but they effectively resolved it by substituting a less satisfactory plumber with a more reliable one. They continuously uphold their reputation by swiftly addressing issues and sending skilled service providers. That transparency is noteworthy because every inspector fully explains what they're doing, ensuring thorough communication.

Because of my positive experience, I’ve already recommended American Home Shield to three others, and they've signed up with satisfaction too. I would gladly share how American Home Shield’s responsive service, professional conduct, and thoroughness in communication mark their standout qualities.

Regarding American Home Shield's customer service, direct interaction with them often involved extended wait times or diversion to automated responses unless the inquiry pertained to billing or subscriptions. This was frustratingly time-consuming, encompassing a week-long process for a mere response. I can say that my sentiment remained unfulfilled regarding their resolution speed.

It's disheartening to rely on appliance services that appear to cut costs at every corner. I stumbled upon many poor reviews about AHS partnering companies, with even some legal actions initiated by dissatisfied customers. This reflects consistently in their service — where cost-saving overtakes customer satisfaction, resulting in prolonged issues and unwelcome stress.

Over the years since starting my service in 2016, I have regularly received subpar service, and companies AHS has assigned, often appear incompetent or mismanaged. Despite assurances about premium service and meticulous care in maintenance, my experiences suggest otherwise. They once suggested the only service in my area was a repetitive poor-choice but with persistence could rearrange for a reputable company, acknowledging its increased cost.

I've decided this is where I'll part ways with AHS, rejecting renewing my coverage. If they prioritized understanding and addressing repeated consumer feedback for quality service and accurately paired supportive maintenance enterprises, they'd perhaps maintain long-term clients like me, who find value in dependable home solutions.

My dilemma is whether to call them back for more temporary fixes or save for a thorough overhaul instead. The technician was upfront and did his utmost given the state of the garage door, but it's clear more extensive work is required. It's unclear in my discussions with American Home Shield if there's an option for a second opinion.

I've had positive interactions with other service providers sent through American Home Shield, such as plumbers. The online portal for setting up service requests is quite efficient, often getting responses within a couple of days. This experience, however, with the garage door leaves me in two minds. If the product continues to function subpar, I plan to delve deeper into my options with American Home Shield.

In terms of feedback, I find their overall service satisfactory. I would give them a four out of five. While their service and responsiveness have been good, price hikes have taken away some of the appeal. Specifically, their easy-to-navigate online system earns high marks from me. Despite my experience not being perfect, I am satisfied to have their coverage, having benefited from services like water heater replacements which saved me considerable expenses upfront.

Though we already had the parts, courtesy of the delays with Sears, Mr. Appliance came back to repair it. Unfortunately, the repair didn't succeed right away. The freezer wasn't reaching the needed temperatures, and there was an apparent internal leak in the coils. Eventually, American Home Shield decided the refrigerator had to be replaced.

Instead of a straightforward replacement, I received an e-card for a partial amount. They subtracted the ineffective service costs from that total, covering only half of what was needed for a new appliance.

My experience started perfectly but faltered greatly with this fridge issue. The customer service score from past experiences would be a 5, but in this instance, the fridge repair was unsatisfactory,.

Further checks indicated it was an electrical problem, although the breakers showed no faults, according to the initial report. I personally discovered the breakers were blown and replaced them myself. Even after an electrician ensured everything was receiving power, the system still wouldn't operate. American Home Shield dispatched another technician who said the compressor was faulty, mentioning dye present in the Freon – something I surely didn't add.

Despite waiting weeks for a response to this last issue, I was finally informed that the damage was due to 'unusual use,' and they refused to cover it. I'm baffled since the system functioned perfectly up until two months ago under regular conditions. Due to this frustrating ordeal and having spent over two months without air conditioning, I firmly decided not to continue with American Home Shield. I’d advise anyone considering them to stay away, as my experience with their service was deeply disappointing and far from satisfactory.

Despite relaying my dissatisfaction in the survey I filled out for American Home Shield, I didn't receive a response regarding this issue. Their past services had been more reliable, with prompt communication and proper documentation provided via email or text, which was why this incident was so frustrating.

This situation underscored the need for improved follow-up from American Home Shield. After all, reliable documentation is essential not only for peace of mind but also for tax purposes. If something isn't properly documented, it’s hard to have faith in the outcome.

On a broader note, I've always been content with other claims under my home warranty service in the past. However, this recent experience left me wary, especially since timely repairs can be crucial—as with my current sump pump claim. Despite never having such issues before, this incident shakes my trust.

My previous positive interactions had set a high standard that this experience, unfortunately, did not meet.

Whenever the heat rises or drops to extreme temperatures, our air conditioning or furnace would fail, leading to repeated calls and visits. Instead of thoroughly solving the issue, they repeatedly make minimal repairs, leading me to feel like this service is more like catastrophic insurance than an everyday solution. I've had this experience for almost a decade.

Setting up requests online is simple; I'd give their online service a solid score due to how efficiently it's managed and how easily I procure services. However, given the hassles and ongoing issues with repair quality, I would warn friends and family about their approach.

The repair work done by Discount Contractors was satisfactory—they did what was required to address the plumbing issue. However, I did face a hiccup regarding the faucet replacement, which did not match the existing ones in my home because American Home Shield couldn’t supply a matching faucet.

Although the service was timely, I now have to purchase an additional faucet to ensure everything matches, which I'm not thrilled about—especially given what I perceive as a somewhat high cost associated with their service plan.

In the end, the service from American Home Shield met my expectations by resolving the primary issue promptly. Nonetheless, the mismatch issue and the service cost do give me pause, making me equally likely to recommend their service to others.

However, my experience took a downturn when I needed assistance with a separate HVAC issue. Another company, 24/7, was dispatched by American Home Shield, and they were far from helpful. They were only at my house briefly, were rude, and failed to fix the leaking valve related to the boiler. Their approach left me disappointed and frustrated, as they insisted that fixing the issue would incur additional costs and ultimately did nothing to remedy the situation.

This prompted me to reach out to American Home Shield to report the inadequacy of 24/7's service and seek a resolution. Unfortunately, getting a clear answer regarding coverage from American Home Shield's customer service proved difficult. Whenever I reached out, the response was inadequate, often with representatives who barely understood English and left many of my inquiries unanswered. This lack of clarity and the inability to verify what my warranty covered was particularly concerning. As a reflection, I would rate my overall satisfaction with American Home Shield's service around a three, because the frustration with communication and lack of accountability overshadowed the effectiveness of Chris The Plumber's initial repair.

The customer service was remarkable. When I contacted American Home Shield via phone, the representative efficiently managed my request, and the technician was out to assist promptly the following day. It was a hot period, and getting my AC fixed so swiftly was a relief. My daughter witnessed the repair and was impressed by the service as well.

Overall, my experience with American Home Shield has been positive. I haven't needed to use them frequently, aside from this recent repair, but I'm grateful for the peace of mind their warranty provides. I'd personally recommend American Home Shield based on this experience.

Despite this small hiccup, I've been with American Home Shield for over 10 years and generally have had positive experiences. They have been reliable, and even recommended them to my son. If there were major issues, I would have left a long time ago. Everything is working well now, and my satisfaction has remained over the years.

A significant hurdle has been the delayed process of assigning vendors to fix issues. On multiple occasions, I've waited over a week for a technician to be dispatched to not only acknowledge an issue but also to schedule repairs, which becomes troublesome for critical appliances like refrigerators or washers. Moreover, the language barrier with their customer support team often leads to communication challenges, adding to the mishandling of service requests or miscommunication, as exemplified by an instance where dual payments were mistakenly deducted from my account.

On the positive side, American Home Shield has, on occasion, replaced large items like my hot water tank and pool loader with equal or better models. Unfortunately, their online system is often outdated, leading to further frustrations in communication and service continuity. In my proactive efforts, I constantly felt burdened with "chasing" solutions rather than receiving a seamless service expected from my investment in the warranty. American Home Shield should step up and make sure stuff gets done.

Though they returned after my complaint, it was only then that they identified that a crucial part was needed for repair. It's frustrating, especially considering that I am terminally ill, and I've been dealing with the unresolved issue since June 30th.

The first technician showed a lack of professionalism, having not accomplished anything. Thankfully, the second visit included two technicians, seemingly more experienced, who immediately saw that the problem could have been fixed much sooner.

It seems American Home Shield could vastly improve by selecting better-qualified companies to handle repairs effectively right from the start. Their oversight on ensuring the competency of assigned technicians is lacking, and despite my loyalty over the years, this experience was disappointing.

The contractors sent by American Home Shield were fantastic, offering services efficiently and professionally. My interactions with the company have been pleasant, and I haven't encountered any issues so far. If a friend or neighbor were to ask about my experience, I would tell them that American Home Shield has been great to deal with. I haven't received any incentive to share this review. Overall, I am satisfied with the service provided and would confidently recommend them based on my encounters.

I’d recommend American Home Shield to friends and family. The customer service merits top marks, consistently providing the quality I've encountered from start to finish.

I've been a customer of American Home Shield for over five years, and overall, the claim process was relatively smooth. However, there was some confusion during the diagnosis, as the issue seemed to be related to the wiring of the stove and the oven. Despite this, with the allowance provided, I found a suitable replacement stove for under $1000 and plan to proceed with the purchase and installation soon.

While I appreciate the assistance, I initially assumed the replacement process would involve less personal involvement in the shopping for a new appliance. Nonetheless, American Home Shield has continued to provide a reliable service overall.

As for the other technicians who have visited, they were alright, but they didn't quite meet my expectations in terms of capability to fully handle the tasks I needed.

Another point is their pricing. The costs have been increasing, not constantly, but enough to make me notice.

Despite not getting a detailed explanation, the technician was quite pleasant throughout the visit. Since then, I haven't encountered any more issues with the AC. To contact American Home Shield, I simply used the phone, as I'm not particularly comfortable using online services due to my age. Overall, their service warrants a solid 4 out of 5 stars.

However, I'm not very happy with American Home Shield overall. The cost has been rising every year, and now I'm paying over $250 a month, which feels way out of line for what I'm receiving.

Despite that hiccup, I've found their overall approach positive—they've serviced my dishwasher before and did an excellent job. I appreciate their promptness and the straightforward process of filing claims without any major hassles. Their contractors have been professional and friendly.

I chose American Home Shield initially based on it seeming like a good deal, and overall, it was a good decision. I've experienced reliable coverage, and I recommend them to others needing similar services.

While this situation still needs resolution from another professional, the process until now has been seamless. Despite a previous work order that had some delays due to a sluggish technician team, AHS has provided prompt customer service, quick responses, and diligent follow-ups on active work orders.

Overall, I'm satisfied with their service and would recommend AHS to others.

When the contractor came out, they let me know the date and then arrived as scheduled. They inspected the problem, ordered the necessary parts, and returned once the parts arrived. Everything has been working fine since the repair.

Overall, my interactions with American Home Shield have been easy, and their service is efficient.

The technicians identified that the problem was related to needing Freon and promptly fixed it. Since then, we haven’t faced any further issues. I've been pleased with the quality of technicians that American Home Shield sends out—they're good. Overall, I’ve had a positive experience with American Home Shield and wouldn’t hesitate to recommend them.

I've been with AHS for quite some time, and they’ve managed to provide good service over the years. The claims process is straightforward, with friendly people helping out, although timing with vendors sometimes requires interactions to ensure it meets my needs. While the overall process was simple and courtesy was maintained, I'd expect slightly more promptness regarding timing issues. Despite this slight hitch, their follow-up and customer service have left me satisfied overall.

While American Home Shield has previously helped us with various appliance repairs like washers, dryers, ovens, and AC units without any issues, this encounter has made me reconsider their service—it's the contractors they're using that seem to cause hiccups now. Though we decided on newer appliances because of this, and while our satisfaction has dipped to about a 3 out of 5, I still believe the company itself generally provides adequate service.

Throughout my year and a half with American Home Shield, I've had a few occasions where I needed technicians to come to my home and the service has consistently been reliable. The technicians I've interacted with have been professional and efficient, resolving the issues without any trouble.

My experiences have largely been favorable across the board. Based on this, I’d recommend their service to others considering a home warranty.

However, while I'd generally rate my experience a 3 out of 5, AHS could improve by covering Freon costs again. As for their customer service, I'd rate it a 4 out of 5. Regarding the pricing, I’d also give it a 3 out of 5. Overall, American Home Shield provided a satisfactory service.

Ace Garage Doors came for the repairs. He was clear in his communication about the work being done. Since then, everything has been working fine.

As a real estate agent, I've often recommended American Home Shield to clients. I appreciate that they resolve issues effectively. However, I'd appreciate quicker response times—ideally, within 24 to 48 hours from when I file a report.

The entire process took three weeks, but it's important to mention that some of the delay was due to my availability issues rather than solely being on the company. I've been with American Home Shield for four years since I bought my house, and while it's not been perfect, the service has been satisfactory enough for me to remain their customer. Overall, I'm very pleased with how they handled everything.

When I reported the problem, it took three days to have a technician come out. The technicians they've sent have always been professional and friendly. I've been using their services for as long as I've had the policy, and they've consistently delivered good service every time.

American Home Shield has been reliable.

My overall takeaway from American Home Shield is that while some technicians are highly skilled, others might not be as diligent. This was similar to when I had pool issues – the first team didn't solve anything, but the second team successfully fixed everything. Because of this inconsistency, I'm rating them a 4 out of 5, but I'll continue using American Home Shield.

I've been with American Home Shield for about five and a half years. During this time, there were two service interactions that were fine, but this last experience with the delay was frustrating. They replaced my stove without issue previously, which left a positive impression. However, they should consider an emergency protocol to address urgent situations faster. In terms of customer service, sometimes communication can be challenging when reaching out for help due to language barriers.

Eventually, Sears was involved, and they were fantastic. The technician named Bill identified the problem and took the necessary steps to fix it, although it involved ordering several parts and making multiple visits. Thanks to his diligence, American Home Shield agreed to replace the faulty unit, ensuring I got a model with all the desired features.

I faced some unexpected hurdles along the way. When American Home Shield decided to replace the dishwasher, the first model suggested lacked features that were important to me, so they readily telephoned me with a substitute matching my needs more closely. While I'm still awaiting its delivery, the process itself has restored my faith in their service.

However, I did encounter some frustration regarding communication—specifically when my rate increased from $75 to $89 without clear notification, which is a significant change. It was a surprising discovery made during my financial review for taxes. On the upside, I received meaningful guidance on issues concerning our oven when replaced.

Despite the initial chaos, the latter part of the process showed excellence in service, particularly with communication from the Sears team regarding scheduling and any necessary changes. Although I endured being without a working dishwasher for months, reactions at American Home Shield reflected an understanding of the issue's seriousness, ultimately committing to an effective solution. All factors considered, although there were rough patches that were distressing, things ended on an affirming note, highlighting the advantages of professional, accommodative service.

Communication during this ordeal was lacking. Though I reached out via email to American Home Shield, the responses were mainly from Exmore. I expected better service, especially given the long period I've been with them. This experience left me quite disappointed, as I believe the process should've been more efficient considering the high fees I pay. The final fix did eventually resolve the issue, but the protracted timeline and additional expenses make me hesitant to recommend their service based on this incident.

When I contacted American Home Shield to report the issue, they responded swiftly, scheduling the service visit by the next business day, as I initially contacted them over the weekend. This fast turnaround met my expectations, ensuring prompt service delivery.

Since Sigmond Plumbing's visit, I haven't experienced any more issues, underscoring the effectiveness of the service provided.

As for my interactions with American Home Shield's customer service, I would rate them highly. The customer service team was responsive and provided quality service. Regarding the cost of their plans, I'd rate it as satisfactory. Moreover, navigating their website to set up service requests was relatively easy, contributing to a seamless experience.

Overall, I'd say my experience with American Home Shield has been positive, and I am content with their service offerings and prompt response.

I initiated the service call online and found the response time satisfactory and the process straightforward. Their team informed me promptly via email after receiving my request. I'd rate my experience with American Home Shield as a 4 out of 5. As for the repair service, it was excellent. My experience with their website was also positive, deserving of a 5 out of 5 for ease of use and response time. Overall, the quality of service was commendable.

While I've had no issues with smaller appliance repairs, and they are generally prompt and efficient in those cases, the dealings with air conditioning repairs seem less satisfactory. A friend faced similar delays with his air conditioner and ended up canceling his service. In the context of American Home Shield, I believe their practices with larger systems, like HVAC, may need revisiting according to their definitions in the contract. Overall, I'd rate my experience as average with room for improvement in specific areas.

However, a significant drawback has been the actual coverage provided by the plan. I often found myself having to pay out of pocket for services, which left me questioning the benefit of the coverage. A specific example is the cost of coolant, where I only received a minor discount on something that is quite expensive. I felt that, given the premium I pay, more substantial coverage or cost-sharing could have been appreciated.

In the end, it's this gap between the promised coverage and what's actually delivered that led me to reconsider continuing with American Home Shield. Unfortunately, I'm not inclined to recommend their services based on my experience.

In terms of service performance since then, I'd say it's been stable, no further hiccups. The only hiccup during my experience was the lack of disclosure regarding a service call fee of $125 — something I wish I'd known beforehand.

Regarding their customer service, I felt they delivered adequately, and I'll give them a commendable rating. I see them favorably across other aspects as well. In retrospect, the sales and marketing process was on par too, though comprehensive information should be more upfront to evade similar surprises with fees.

Overall, my experience with American Home Shield has been quite positive. It's a beneficial service to rely upon for home appliance concerns.

Ace technicians decided to replace the garage door opener and informed me that the spring replacement would not be covered by the home warranty. They handled both tasks promptly and efficiently, though they submitted the claim for the garage door opener only after starting the work instead of waiting for American Home Shield's authorization. This led to some miscommunication, but it was not the fault of American Home Shield, and the garage company probably tried to be expedited by handling everything simultaneously.

Over the years, my experience with American Home Shield has been mostly positive. Customer service has been reliable, with everyone being polite and the process smooth. Requests typically take a little while to be processed, but that's expected given the industry's nature. I appreciate the ease of using their online portal to set up service requests, which I often find to be both efficient and user-friendly.

The pricing for their service has gone up to about $100-$125 per house annually, which I find steep, although I can't fully judge its fairness from a business standpoint. Nevertheless, the peace of mind and coverage they offer make it worth it, even if I rate the price satisfaction at about a 3.5. Overall, despite a slight delay sometimes, I would recommend American Home Shield to family and friends as it had delivered on its promises for me.

This being my initial experience with a home warranty provider like American Home Shield, it was a learning curve for me. I didn’t know I could have also included my air conditioning in the coverage. Given the need for more cool air upstairs, adding my AC should have been a priority. These initial mistakes, namely not bundling services, were on me, but I’m glad for the education.

Overall, the service experience was top-notch. I appreciated the responsive and polite staff, and I was reassured by their capabilities. In the future, I plan on expanding my list of services to ensure everything, from the AC to possibly my refrigerator, is addressed seamlessly with one request. If I were to rate my experience on a star scale, they’d certainly get full marks during this encounter.

Submitting the claim was straightforward, despite having a recurring challenge with communication between my devices and the company's system. Phone calls remained the preferred method for me, given my constant travel and preference for immediate interaction.

Most of the time, dealing with American Home Shield is quite smooth. Although I'm accustomed to both old and modern communication devices, the transition to more automated systems has been manageable. Despite having some initial hiccups with the claim process, I find the coverage and pricing of American Home Shield reasonable, especially when considering the potential high costs of significant repairs, like new water heaters or air conditioning systems.

The customer service I received was commendable, earning a high rating in my books. Although my interaction with their sales and marketing felt neutral due to how long ago it occurred, the value of the policy continues to reflect in its effective handling of unforeseen expenses.

Unfortunately, they didn't show us where the Freon was leaking but informed us that it was fixed. Even after the refill, the air was lukewarm instead of cold. On the third visit, they discovered a clogged dryer filter, but we're still waiting for the parts to arrive.

Throughout the summer, our house didn’t cool down, and the lowest we've seen on the thermostat was 79 degrees, only in the early hours. As it's an older system from 2011, it feels like we're just applying temporary fixes rather than a long-term solution.

I found their customer service to be very accommodating though, especially within a 30-day window, allowing us service visits without additional charges.

If I had to rate American Home Shield on different fronts: the overall service gets a 2 due to constant issues without resolution; customer service deserves a 5, thanks to their polite handling and response times; the ease of using their website for service requests also gets a 5. In terms of pricing, I'd give it a 3. Although we initially contact them online, additional fees when called within the warranty period make the overall cost questionable considering the incomplete effectiveness.

High service delays also concern me—the last service call resulted in a delay from Saturday to Friday the following week, leaving us uncomfortable in the heat. While they seem helpful, more technicians would improve response times drastically. We've even resorted to purchasing portable air conditioners and fans due to ineffective cooling in our home.

A major drawback is that typical home insurance doesn’t cover new systems, and American Home Shield offers just a portion of the cost, making long-term fixes seem unreachable unless the system breaks down completely.

Despite the challenges, I value their attempt at accommodating refunds for temporary fixes.

When the technician finally arrived, his service was the worst I've encountered. He refused to remove his shoes upon entering the house, and misleadingly informed me that he couldn't test the capacitor without replacing the fan, which two other companies confirmed wasn't true. It seemed like he was unwilling to provide a thorough inspection of the unit.

Based on these experiences, I'd rate American Home Shield poorly, at a 2 out of 5.

I find their service exemplary; their responses are prompt, resolving my service needs efficiently without any nuisance, with the customer service being notably courteous. The ease of addressing claims makes the process hassle-free. If I set my air conditioning to a particular temperature, they ensure it maintains that level, providing a reliable service for temperature control in both downstairs and upstairs areas.

The cost is a reasonable trade-off for the comprehensive coverage I get, although the service call fee recently increased to $130 from $120, presumably due to inflation—understandable under current economic conditions. Though I appreciate its value, I'd rate the price aspect a little lower at 3.5, primarily due to these changes.

Overall, by choosing American Home Shield, I feel a significant stress relief by knowing that my home issues are solved efficiently and without complications. It's a service I would definitely recommend, though keeping an eye on the pricing would be wise.

The initial miscommunication, I suspect, may have stemmed from a language barrier during the original call. All in all, despite this hiccup, the majority of our dealings with American Home Shield have been great. Historically, their technicians are very professional, and this singular oversight hasn't dampened my confidence in them as a reliable service provider. So, I'd still recommend them based on our overall experience.

While most of the contractors they arranged were good, my experience with Comfort First Heating and Cooling LLC was quite frustrating. They did eventually solve my thermostat and sensor issues, but it took too long without adequate cooling, which was problematic given the extreme heat we were experiencing in North Carolina. Luckily, the relentless support from American Home Shield made a big difference. They stepped up and applied the necessary pressure to get the contractors back out, saving us from a longer ordeal without AC.

In terms of customer service, I honestly haven't encountered a big company with such stellar service in recent years. They're diligent about follow-ups and consistently check on how things are going post-service. This level of attention and care is precisely why I give American Home Shield the highest praise and have recommended them to many others.

When it comes to the technicians they send, I expected professionals. However, I've found that they seem more like general handymen rather than specialists. For example, if you need an electrician, you might get someone who can use a screwdriver but isn't a certified electrician. This has led to subpar quality work.

Moreover, the essence of having a warranty is to call them when there's a problem, and they should take care of it. Unfortunately, that hasn’t been my experience. They send someone out who doesn’t fix the issue, and they don’t pay for it to get resolved either, leaving the problem unfixed while wasting time and money.

Despite being promised up to $2000 for repair or replacement of my appliance, the initial cash offer for my broken refrigerator was significantly below that amount. After weeks of persistently reaching out, filing reports with the Better Business Bureau, and communicating with multiple supervisors, American Home Shield agreed to increase their offer, but it was still a long and frustrating process. Communicating with them was challenging as well; there was no online option, and returning calls took a day each time. Because of these ongoing issues, coupled with unsatisfactory customer service experiences, my sentiment toward the service overall has been negative.

The process was handled in a timely manner and met my expectations. I mostly managed my requests by phone, but when I used the company's website, the process proved straightforward, ranking as a 5 in terms of ease and navigation. While the cost of maintaining my service with American Home Shield increased slightly, it's still valuable, which I rated a 4. Overall, my interaction was overwhelmingly positive, and I'll continue using American Home Shield's services.

Overall, my experience with this particular service was quite satisfactory, and I would rate it highly. However, I do have ongoing issues with my hot water heater, which is very old – around 20 years and in poor condition. American Home Shield doesn't seem willing to replace it, and it's challenging to find anyone who will work on it because of its age. Despite that, I haven't faced any significant issues with American Home Shield's general home warranty service during this repair.

My recent dealings with them regarding a furnace and heat pump issue have been awfully frustrating. When Metropolitan Site & Safety came out, the technician gave conflicting information, didn't communicate well, and continually directed me back to American Home Shield for updates. Despite reaching out consistently, I didn’t get a straight answer about the parts needed for the repair. Instead, I received an email stating my ticket was closed, claiming the repairs were complete, while that was far from true.

After more delays, the contractor admitted the parts weren't coming and needed payment. I reopened the ticket, yet the cycle began anew. Home Shield promised repairs after another month, subjecting me to additional costs, which was frustrating but inevitable at this point. As I’m still waiting for resolution, including compensation promises, the communication and service have fallen short this year.

Despite these recent struggles, for the past couple of years, I'd have no hesitation in giving American Home Shield a good rating for overall service. Their coverage was previously hassle-free, which makes this deviation even more unpleasant. I’d cautiously recommend them based on previous satisfaction, hoping my challenges were just an anomaly. My trust stands tested, hoping for the service quality I was accustomed to the previous years.

When Myers Comfort Specialist came out, the interaction with the technician was smooth; they were professional and straightforward. They ended up replacing the toilet tank line, and it has been functioning well, especially considering it's for my winter home where I haven't encountered any complaints.

I find the service to be reasonably priced, though timeliness in contractor responses could use some improvement. I remember waiting around a week and a half to hear back, which was not ideal. Despite that, American Home Shield has been quite reliable overall, having requested assistance a couple of times. In fact, I've just filed another request regarding roof leaks, so I'll be evaluating the process again soon.

To friends and family, I'd describe American Home Shield as a reliable company for the most part—essentially a service you can count on 9 times out of 10. This assessment is supported by the consistency I've seen in their customer service and coverage offerings.

Overall, based on my experience managing issues with my home, American Home Shield has lived up to the positive reputation I'd understood before signing up.

After 2 days I had a contractor come out who went on the roof, took pictures and said it would be a minimum of $1200 to repair. I denied this service and once again went directly to an air conditioning repairman who charged me $180 to fix my air. I don't know why I kept their coverage after my first 2 experiences, but I finally learned my lesson after the air conditioning situation. I cancelled my service and will be taking the money I was paying monthly and putting it into a slush fund for any future repairs which I think will be more beneficial.

JMV was efficient in diagnosing and fixing the problem on their first visit.

Overall, I would rate my experience 5 stars for the service provided and customer support. The price of their service was also reasonable, and I would score it 4 stars. Their online service was easy to use, deserving 5 stars. The efficiency and effectiveness of American Home Shield’s response left me very satisfied.

The contractor explained the necessary repairs, though I admit it was more technical than I could grasp. Nevertheless, the air conditioning system is running well now. My overall experience with American Home Shield was impressive. The prompt response and effective resolution stood out, in contrast to previous issues I’ve faced with other warranty companies.

While there isn't anything significant I'd suggest to improve, given my positive experiences, I found their service comforting during urgent situations. I would wholeheartedly recommend American Home Shield to friends and family, as it has been a stress-free experience in comparison to the less favorable services I've received from other companies.

However, the second technician was much better and efficiently repaired the appliance the same day he arrived. That was a relief, yet after the repair, my appliance started making a loud noise, which is a bit concerning and something I might have to address further.

I appreciated the efficiency of the second technician but was disappointed by the initial lack of resolution.

I also had some previous troubles with American Home Shield such as incorrect or inferior work by contractors which required additional expenses on our part. For instance, there were plumbing jobs done by another provider that were subpar. However, after more recent services from a group called Timeline Heating and Air, my faith was somewhat restored. They were a bit delayed, but when they arrived, their work was flawless and thorough. When it comes to pricing, although the service call fee has increased over time from $75 to $125, the warranty is still valuable. My husband and I are conscious of our budget, and considering the alternatives, American Home Shield remains worthwhile.

I switched to American Home Shield after trying other services, and I found American Home Shield to be significantly more dependable. They manage to respond to requests promptly and consistently provide solutions to any issues I face with my home systems.

While there may be room for improvement in communication clarity, I am satisfied with their service, to the point that I would recommend them favorably over the competitions I've tried in the past.

Unfortunately, there were complications with my contact information—the email AHS had on file was incorrect, an issue I've attempted to rectify multiple times. This miscommunication led to me not receiving essential notifications, including details on an uncovered cost significantly higher than anticipated. I was disheartened to find that of an expected comprehensive coverage, I still had to pay $1,200 out-of-pocket.

Though Poseidon Plumbing was communicative and helpful, guiding me through their process and potential coverage options, the lack of transparency from American Home Shield was troubling. I felt there should have been clearer information on what expenses were covered. Customer service could have offered higher-tier coverage for better protection, which they didn't. Consequently, I considered canceling my plan, questioning the value of what I've returned for the premiums paid over the past few years.

While my experience with American Home Shield was generally unsatisfactory due to these billing and communication issues, Poseidon Plumbing earned a much higher rating for their diligence and transparency.

Seeking advice, I contacted two other HVAC companies who mentioned I could pursue legal action against Comfort Pros for their lack of professionalism. To add to my frustration, my wife—who’s a real estate agent—disclosed that one of her clients is in litigation with Comfort Pros over another mishap.

Although I could reach out to American Home Shield for another service company, skepticism lingers about the referrals. My experience with Comfort Pros has made me cautious. While I was new to the intricacies of HVAC systems, the oversight felt more deceptive than ignorant, shifting my trust away from American Home Shield as well. Regrettably, this leads me to rate American Home Shield poorly due to their association with Comfort Pros.