American Home Shield Reviews

The last time I had something, they couldn’t find anybody in the area to fix it. I thought that was strange since I’m in Hampton Roads, the most heavily populated area in Virginia. I had to find my own person, pay them out of my pocket, and had AHS pay me back. That was a little bit inconvenient. I did get paid for it, so I can’t really complain.

I have had AHS for a very long time. Whenever I call them, they usually come out and take care of what needs to be done.

I have been with American Home Shield for almost 24 years. They’ve been terrific. We’ve used them through the years. We’ve had hot water heaters replaced, gotten a new furnace, replaced the guts in our hot tub at our last house, replaced the central vacuum, and I’m sure there’s more. I like that I have peace of mind.

The contractor was good, with the exception that the thing was clearly dead. The technician had to come out and inconvenience my full-time working tenant for the first visit. Then it was deemed that it had to be replaced and a second visit had to be scheduled, which is very inconvenient for clients. But the new one has been working.

I had to fight, cuss, call, and cuss to get somebody to get me somebody out there to fix that furnace. Then when Guaranteed finally got back out there, the house was filling up with the poison that came from the gas. My sister has medical issues and she was in a cold house. American Home Shield kept putting me through and telling me somebody was gonna call me, but they got my money. I had to tell them that I was gonna sue them for every penny I paid them so I could get my furnace fixed.

Guaranteed Services came to my rescue when American Home Shield finally agreed and took care of the furnace. We got a brand-new furnace. But American Home Shield's customer service people were lousy. They didn't hear my needs, but they took my money. Matter of fact, they kept calling me trying to tell me I ain’t paying my bill and you were drafting my account.

American Home Shield needs to be a little bit more compassionate, especially during the wintertime. Their system needs to have an elevation when it's an emergency. With my sister having an illness, they should have taken consideration and not waited another three weeks, and I had to keep calling back. Somebody should have been reaching out. Somebody should have said, “You know what? We see this needs to be elevated, not the normal elevation.” But they didn't do that. They made me wait trying to reach somebody who they couldn't even reach themselves, and kept telling me, “Well, you want to try to reach out.” I told them, “For what? I didn't hire them. Why you didn't send the people you sent the first time?”

American Home Shield sent Guaranteed Service to service the furnace, but then they got this man to fix it, and that was the problem. Then Guaranteed Service had to come back. But they were so nice. They tried to work over their time to get my sister some heat once they came back, and they’re the ones who deserve all the praise. They tried to flip it and rush American Home Shield to get that furnace for them so they could get it done for my sister. I got two houses I got under American Home Shield. So they need to hear from me because they're getting my money. They’re getting over $100 a month.

The tech arrived on Wednesday, February 12th, to diagnose the problem. The tech determined that a replacement part was needed and the part was ordered on the 12th. I was informed that delivery of the part could take up to 7 days. And it did. When AHS was informed of the time frame to receive the part, it should have reassigned the project. My family and I ended up renting a hotel room for 2 days. The part was finally delivered on February 20th and the repair was made on the same day. Very unhappy. Searching for my next Home Warranty plan.

They were supposed to be here between 11:00 and 4:00 and I had an appointment that day. I told him we had somewhere to go. I asked if he'd be able to fix the garage door and he said he didn't know and that we were gonna have to see what they say. He talked to my husband for a minute and he was going on and on about how our garage door was out of code. He said it was supposed to be a new spring system.

We didn't hear anything and I tried calling Winston Doors to see when the spring would be in and if they'd be able to fix it. But they couldn't tell me anything and I had to call like 500 times just to get someone to answer the phone. I called AHS and they said they had not gotten the paperwork to see what needed to be done. Mysteriously, in the next hour, I saw on my online account with American Home Shield that the authorization had been approved and next thing I knew, I received a text message that I had an appointment on a certain day from 11:00 to 4:00.

My husband was at home and was waiting all day but 4:00 rolled around and nobody had shown up. I looked on American Home Shield and pulled up the text message. My appointment had been changed to 12:00 to 6:00. No one called me to change the appointment. I was just supposed to miraculously know this without being notified. We waited and no one came. I called Winston Doors and asked when the tech would be here and the rep said they didn't have me on their schedule. My husband called AHS and they said no one ever confirmed the appointment. But the text message didn't say I needed to text them to confirm.

No one from American Home Shield ever contacted Winston Doors, from what I was told, that I had an appointment. Then, they told me they couldn't make an appointment for a week and a half. I told them I had already been waiting. I waited a week for my original appointment and a week and a half for them to supposedly order the spring. I was not waiting another week and a half because they couldn't communicate and come to my home to fix my garage door. They said someone could be here the next day from 9:00 to 3:00 but I said I was not gonna wait at home for six hours again. After a long time waiting on hold -- and we were on the phone for over an hour and a half -- they said that they would come at 3:00.

My husband and kids were home and the tech showed up at 5:00. I took him to the garage and he asked if I could open another door. I again told this guy that it was locked. There were boards and I preferred not to unlock it. I told him I thought they were coming at 3:00 and he said they don't give specific times. I was trying to tell him what had happened but he just kept cutting me off and told me he was in a hurry. Then, he said he didn't think he could fix my garage door because it's a one-spring system. I told him he should have that on his truck. He was here to fix it. He said he didn't know if it got loaded. I told him I had already been dealing with this for more than two weeks and he was being rude. I told him he could talk with my husband. My husband came out there and he told him that he was in a hurry because he had to get to his next appointment before it got dark. That doesn't mean to be rude to me because you're late and it gets dark in 30 minutes. But he had the spring and he put it on.

But he didn't make my door, so it closed all the way and I had a gap in my garage door. We had to call Winston Doors again like 10 times to get them to answer the phone. They finally answered and the rep said they can't get back out here for a week and a half. I told them they fixed my door improperly and they agreed to come out within two days and the tech adjusted the door.

My husband called American Home Shield and told them it was poor customer service. That was the second time. The last time we had someone come fix our stove, we also had a similar situation. American Home Shield is using companies that are really rude. They don't have good customer service, it takes forever for them to come out here, and they don't submit the paperwork to AHS in a timely manner. We're just waiting forever and that's crazy. My husband spent I don't know how long getting transferred from person to person to person to get someone to hear our complaints about the situation and we're supposed to be getting back the fee that we paid to get the garage door repaired.

Second, I’ve had to call multiple times for the same issue. I reported a problem with my dishwasher, and each time they said it was fixed, but it wasn’t. Since December, I’ve called three times. The last repair was on February 12th, but it still didn’t work. They’re coming again tomorrow.

Another issue I’m having is with my bathroom. I have a broken faucet in a double sink in a house appraised at $1.3 million. I requested a repair, but I was told they would only install a builder-grade faucet around $60 to replace a set that originally cost $300. They said they only cover builder-grade items, regardless of the value of what’s being replaced.

It’s been very disappointing. You can’t replace a $1,000 piece of equipment with a $100 builder-grade item in a custom home appraised at $1.3 million. I’ll never put builder-grade things in my home. When I tried to discuss this, the representatives were hard to understand, rude, and unwilling to address my concerns.

When I purchased my warranty, I was very impressed with the sales, marketing, and service. Over the past year, things have taken a downhill turn. I’m in a battle with AHS right now. I have to pay $400 out of pocket even though I already have a warranty, because they won’t cover what my home deserves. After paying for American Home Shield for about 14 years, it feels pointless to have insurance on my appliance when it’s not being properly covered.

The first contractor was nice and pleasant. He gave me his name. It was wonderful. The second one came three times, but I didn’t know his name until the last day. He wasn't very talkative, but he did his job. The only thing I didn’t like was him speaking negatively about the first contractor, and I just don’t believe in bad-mouthing people.

My only complaint was that it took so long for my freezer to get fixed. It was about three weeks because they had to order the part, so it wasn’t anything like they were trying to take a long time. It just ended up being a longer time.

But other than that, it was a great experience. I’ve told different people about AHS, and they're going to check it out. Everybody was very good. They were courteous and polite. There's no cussing and smoking. Sometimes some come in, and I can smell the cigarettes. But there was nothing like that the last time.

When I signed up, I did it online. I put my phone number and sent it. When I was filling out the other part, the phone rang. The lady called about it, and she was very kind. She even gave me a discount, less than the price of what I would have gotten if I had just continued online by myself. That was really great.

The price is wonderful. There’s so much I’ve had to replace. It’s great because we had AHS for a short time, and I’ve already had to use it. I am very pleased with the price, service, and the fact that everything they told me when I was getting this service was the truth. They followed through on what they told me they would do if any of my products broke down.

The initial experience was good. But after they couldn't fix it and I asked them to expedite the next vendor, it took a week for the next vendor to come on board, only to have the next vendor say he couldn't fix it. They didn't expedite the third vendor. So it was about four days for that vendor to get on board. I was not satisfied with the delay. I was without my oven for about three weeks.

The technicians who came out were good. The PJ appliance technician was great. We had a good conversation. They went right to the product and knew what they had to do. They had to call in the supervisor because of the way the door latched. They had to order a part, and they came back two days later with the part and fixed the oven.

The only thing I'm concerned about is when you have an incident that the vendor does not service, the next step should be to expedite it to make sure somebody gets out there in a timely manner. You don't have to wait another week.

Overall American Home Shield has been great. Most of the time, I start my claims through the website and it's been very good. Their customer service is responsive. However their coverage is getting a little pricey. I've been with them for about 15 years and they're about to reach that peak mark where the cost of the plan may not offset just going straight to a vendor.

Most of the time, my needs have been addressed by American Home Shield, but I have had some issues. I wasn't happy with the garbage disposal and also had a dishwasher repair in the past. The technicians provided weren't great, and the replacement garbage disposal and faucet weren't as good as the original models. While I appreciate the security of having a home warranty, the quality of these replacements has been disappointing, considering it is a service I use only about once a year.

Overall, I would rate my experience with American Home Shield as a 3 out of 5. While I'm generally satisfied with them, I'm not particularly thrilled with the quality of the products or the usefulness considering the cost. The customer service, however, deserves a 5 as they've been polite and effective. The pricing and the online service experience are decent for the most part.

However, I encountered a significant issue when it came to replacing my boiler. The compensation value American Home Shield offered was much lower than the actual cost. They provided only $1,000 for a boiler replacement, whereas purchasing a new one cost around $5,000. This meant I had to pay an additional $6,000 out of pocket. It seems the values they assign to certain items are much lower than their market cost, leading to increased expenses for consumers like me.

While I would still recommend them for certain repairs, the experience highlighted that sometimes their financial support falls short of actual replacements. Overall, I would give American Home Shield a rating of 2 out of 5. Their customer service often seemed unsupportive when help was needed, which affects the overall experience.

The marketing and pricing seemed reasonable—I'd rate them a 4 each for the pushy but effective sales approach and the fairness of the product's price. The online tool was effective, so I'd give it a 4. I once attempted to disconnect my service due to these issues, but the process was cumbersome, leading me to continue despite my reservations.

I typically make service requests online, which is straightforward. However, the interaction is predominantly impersonal, making it feel more transactional. One downside I’ve experienced is the lack of transparency regarding coverage. For instance, I was surprised to find out that my upright freezer wasn’t covered because it wasn't a refrigerator/freezer combo. This information emerged only after the technician’s visit, resulting in some unnecessary charges and inconvenience.

My dealings with their customer service have been mixed. Some representatives seem uninformed on coverage details and often need to consult supervisors for simple queries, which can be frustrating. The overall customer service experience would rate a 2 out of 5 due to these issues.

Despite these occurrences, I still find the service to be reasonably priced for what’s covered. The website itself is easy to navigate, mainly focusing on service requests, which is quite user-friendly and would also rate a 4 out of 5.

Overall, American Home Shield has provided a decent service, although the quality seems to have fluctuated over the years. I'd give my overall experience a 3 out of 5 as their initial service was excellent, but recent interactions have been less satisfactory.

I've been with American Home Shield for about ten years. My previous experiences were satisfactory. They've replaced several items in my house, like an oven, washing machine, and a tankless water heater without any issue. The technician they sent for the heater seemed knowledgeable, identifying the problem as a possible issue with a relay and commenting on the age of the unit. However, they never followed up after informing me that they wouldn't cover the repair.

I am disappointed with the lack of direct contact with their customer service. It's frustrating not being able to speak to someone directly or having a proper channel to dispute the claim. Despite my past satisfaction, this experience has left me very dissatisfied with American Home Shield.

There was a negative experience last year when communication was poor. My hot water tank was leaking during the summer, and I had to go to the gym for showers. The company frequently changed their appointment times, which was incredibly frustrating as I had to take time off work. They once tried to schedule a repair late at night, which I declined because I live alone with my daughter. It would have been easier if they just informed me about delays.

Apart from that incident, the vendors they usually send out are good. I prefer to use those who are familiar with my home, like those who originally installed my systems. Even though I've had some pricing disputes with American Home Shield in the past, I believe they are one of the best companies, which is why I continue to use them. Overall, I would rate my experience as a 4 out of 5.

The technician from May Heating seemed more knowledgeable than previous ones. I’ve had issues with technicians not being able to fit into tight spaces like under the house or in the attic, but this guy was more competent. However, there was an issue with the unit's power supply, which led to a frustrating back-and-forth between the HVAC and electrical guys. They wouldn't address the electrical issue, which left me stuck. Eventually, they just added some freon, claiming it would fix the heating, though I remembered being told before that repeatedly adding freon signified a leak.

Rating American Home Shield, I'd say a 3 or 4 out of 5. They've improved over time, but they're still not as exceptional as my experience with Old Republic. What I appreciate about American Home Shield is the ease of making claims online. However, sometimes there are language barriers when calling customer service, which can be challenging.

If I were to recommend American Home Shield to friends or family, I'd say they're not bad. They offer competitive deals and are one of the companies I'd suggest, alongside Old Republic.

Overall, while the renewal rate increased, which they explained was due to rising costs, I decided to give them another chance. Though I hope costs stabilize, I'm optimistic about the service standard improving.

The first contractor they sent claimed that parts were missing and couldn't complete the job, which I found inaccurate. Fortunately, after I refused to pay more, they sent a second contractor who managed to fix everything that the first one couldn't. That resolved the issue, and the appliance has been working fine since the repair.

While I appreciate having this kind of insurance because it's tough finding reliable contractors across the US, there were pricing concerns. Even though they advertise plans in the range of $45-$50, my plan has unexpectedly increased to over $80. I might have to cancel and re-sign to get a better rate. While it involves a 30-day waiting period, I can wait 30 days to get the lower price.

Overall, I'd say the service is decent and cost-effective compared to other limited options, and I would recommend it. However, their approach to pricing and contractor selection could use some improvement.

When I submitted a claim online, it cost me $125, with the expectation that a plumber would address the issues. However, scheduling the appointment took almost three weeks due to rescheduling, and communication with the plumber was lacking. Once the plumber finally visited, the service cost unexpectedly amounted to nearly $500 for issues that American Home Shield wouldn't cover, citing improper installation during my initial remodel.

Despite requesting email communication about a possible payout, as of yet, I haven't received any follow-up. While their online tools and customer service were satisfactory, I am disappointed with the coverage provided and ultimately plan to cancel my policy. Overall, I found the coverage to be unsatisfactory, even though I had initially signed up based on positive recommendations from friends.

I'd rate my experience with A1 Plumbing and American Home Shield as a 4 out of 5. Their customer service is courteous and gets the job done. For the costs associated with their service, I'd also give them a 4 out of 5. My biggest gripe is with their website - it doesn't function for me. Even after inputting my contract number and following all required steps, it still doesn't allow me to book service. Due to this ongoing issue, I would rate their online platform a 2 out of 5.

My past experiences with American Home Shield have been mixed. The first time I needed service was for my refrigerator, which took about three weeks to repair. Unfortunately, it only lasted a month before I had to contact them again and pay once more. The second repair was faster, taking about 10 days, and the refrigerator is now functioning properly.

When it comes to their customer service, it typically starts well but lacks follow-through, primarily due to the vendors. If I were to rate my customer service experience, I'd give it a 4 out of 5. As for the overall coverage and product, I would give it a 5. The website is user-friendly and navigable, and I rate it a 5 as well.

My decision to go with American Home Shield was influenced by my realtor during the purchase of my new home. As for the price, I feel it's fair. Overall, while American Home Shield is a fine company, they could benefit from ensuring their vendors are efficient and reliable.

I generally set up requests through American Home Shield online. They responded quickly Even though it was on a weekend. Twin City called me on a Sunday and asked if it was OK to come out Monday morning.

I've been with American Home Shield for about a year and have been very satisfied with their service. I would definitely recommend them to friends or family considering a warranty and tell them it's a good idea. Their pricing is reasonable. Overall, my experience with American Home Shield has been excellent.

However, the process of submitting a claim is frustrating. The customer service representatives are difficult to understand, possibly due to reading from scripts and being from another country, which happens every time I call. It often takes too long to find a contractor as well. Despite these challenges, my past interactions with the technicians have been positive – they are competent and perform the necessary repairs.

While the coverage provided by American Home Shield is satisfactory, at times it feels overpriced for the service level. The online tools have not impressed me either. Overall, the technicians are reliable once they are assigned, but the initial steps to get service leave much to be desired. We plan to terminate our contract within a month as we are preparing to move.

Having this coverage has been especially important because my husband used to handle all our repairs, but due to his illness, he's unable to do so now. Ahs has been a great help, offering peace of mind and eliminating concerns about unexpected repair costs. It’s truly been a blessing, and I plan to continue using their services.

My overall experience with American Home Shield has been positive, though the first time I needed them for an air conditioning issue, it was rather challenging. It took three attempts from the mechanic to fix it, leaving the air conditioning system off for 2 days, which was inconvenient. Because of this, I'd rate the air conditioning service as three stars. On the other hand, the electrical issue was resolved promptly, and I'd give it five stars for that. In general, I'm satisfied with the service, especially since they handle things on time, and I would recommend them to a friend.

Disappointingly, they refused to replace the faucet despite it being covered in the contract. My dissatisfaction extended to the technician leaving a bag of trash in my driveway, which was unrelated to my job, and there was no follow-up after I reported his rude behavior. Though I requested a different contractor to address the incomplete job, no one else was sent. On one occasion, they had to send another technician to finish the plumbing work previously attempted by someone else. Given these experiences, if improvements aren't made soon, I may consider another company. The cost of the service, which is about $1,200 a year plus $100 per call, warrants reliable service and attentive follow-ups.

Submitting the claim wasn't straightforward. They initially sent a contractor to assess the situation, but I had to request a second opinion, as I frequently do, due to their initial reluctance to cover replacement costs. This incurs an additional $125 for each assessment. Although the contractors acted professionally, the final resolution wasn't favorable to me. The company deducted $703 to cover the service calls, making it impossible for me to replace the appliance with the cash received. American Home Shield's customer service needs significant improvement. Hanging up on customers who challenge their decisions is unprofessional. I'm paying them monthly for reliability in times of need, yet they seem to evade their responsibilities.

Despite these frustrations, I appreciate the coverage American Home Shield offers. They cover appliances and systems, offering peace of mind with the payment of a deductible. However, the reliability of the contractors they send out is sometimes inconsistent, and the rising monthly fees, which started at $55 and are now over $100 for some policies, are concerning.

The service does offer good coverage when claims are approved, and they often help offset costs for larger replacements, like my heating system. However, there have been occasions where claims are denied over small technicalities, which is frustrating. The customer service is decent, and overall, I would rate American Home Shield a 3 out of 5 for coverage and customer service. The increase in pricing is significant, and I would rate it 2 out of 5.

Additionally, my husband had a mishap involving the dishwasher, and thankfully, it held up well. We've had to utilize American Home Shield's services for other issues, such as our furnace, which we felt might have shortcuts due to the way our townhouse was built. Each time, they've responded promptly, which has been reassuring. Overall, we're satisfied with American Home Shield as they've helped us rectify various issues. Although we are new to using such a service since moving from rural Iowa, the fees seem reasonable because we only had to pay once for an issue like the dishwasher, even if the technician returned. We've filed claims both by calling and online, and both methods have worked well for us.

We're happy with American Home Shield and would feel comfortable rating them positively based on our experiences.

American Home Shield provided us with a list of replacement options, and we could choose the one we wanted. Depending on our choice, we could contribute additional money towards the new machine. The replacement was supposed to arrive on a Wednesday but eventually came on a Friday, so it took about a week in total. The new washing machine has been perfect since it arrived, and I've had no more issues with it. While they were helpful, I find the service expensive. I prefer to remain anonymous in sharing this review.

When WarHold Mechanicals LLC arrived, they assessed the situation, explained the issue, and began working. They determined the necessary parts needed to be ordered, which took about 3-4 days to arrive. Once the parts were in, they returned and completed the repair. Currently, everything is operating smoothly, although I'm in need of a new thermostat, which is unrelated to the initial issue.

I've been with American Home Shield for over two years, thanks to recommendations from my brother and real estate agent. I'm very satisfied with the service. The process is simple; if I have an issue, I can email or call, and if it is covered, I just pay the deductible and they send someone to resolve it. It's really hassle-free, and they don't bombard you with unnecessary questions.

Overall, I'd rate my experience with American Home Shield as excellent, as it provides a straightforward solution for home warranty needs.

The technician could not repair it on the first visit because they needed to order parts. I initially waited about four days and ended up calling Air Max myself to follow up on the part order. It turned out there had been a delay because American Home Shield needed to approve the order, which hadn't been done. Once I gave the go-ahead, the parts arrived in a couple of days. As for the technicians who were sent out, they were very professional and polite. However, I did have a previous issue with a different technician when dealing with an AC unit, and I requested not to have that person come out again.

The contractor from Assist Services TNINC arrived on time and was very professional. Although he didn't explain the repair process in detail, he identified that the clutch needed replacement. The part had to be ordered, but he returned within a couple of days, as promised, to complete the repair. Now, even though my washer is an older model, it's working fine.

I would rate my experience with American Home Shield as highly satisfactory. This was my second claim with them, and both experiences were smooth, with prompt and professional service. For the first claim, involving a dishwasher, the process was similarly efficient, with the repairs completed in a timely manner.

Overall, I would recommend American Home Shield to friends and family for their reliable service.

The situation worsened when we had freezing temperatures, and Patio Pools neglected to secure the leak, risking damage to underground pipes. This oversight was alarming, especially since I'm located in a high desert area that can get quite cold.

Throughout this ordeal, American Home Shield has been supportive by ensuring I only pay the deductible. However, Patio Pools sent me invoices totaling around $2,900, which I was not responsible for due to the coverage. It’s concerning because I believe there might be others who have wrongly paid these invoices, suggesting a potential pattern of deceptive billing practices.

Patio Pools’ service quality has been lacking. There was still debris entering my pool even after they said the filter was fixed. They took pictures at my request to document the situation, which revealed plastic inside the filter, something my pool maintenance person confirmed should not be there. This raised doubts about Patio Pools’ competence, especially since they are the ones who originally built the pool.

American Home Shield handled my inquiries efficiently and reassured me that they have taken note of the billing issue. They promised to flag Patio Pools in their system, preventing future assignments of this vendor to my property.

This experience has been drawn out since November, characterized by numerous delays and unprofessional behavior from Patio Pools, including missed appointments and a lack of transparency. I was informed that American Home Shield may not use Patio Pools again, and I was advised to recommend a preferred contractor should future issues arise.

Overall, American Home Shield’s support has been commendable, but the challenge lies with Patio Pools’ poor service and potential fraudulent billing practices. I hope American Home Shield investigates this further for the benefit of all their customers.

I've been sharing my positive experience with friends as I genuinely like the service from American Home Shield. Overall, I've had a great experience with their service, price, and coverage.

The technicians were professional and respectful. After some issues were initially identified by an inspector, such as exposed wires that should have been covered, they returned promptly to rectify these problems. Now everything is working perfectly.

Overall, I've never had a problem with American Home Shield. Although the cost tends to rise, the security and peace of mind it offers during emergencies are invaluable. I'd never consider getting rid of it.

This is my first year with American Home Shield, and my overall experience has been great. The customer service is friendly and there's been some confusion due to having two units with similar coverage, but it was handled well. I've also dealt with a refrigerator claim previously, which also went smoothly.

In terms of customer service, coverage, and the sales process, I would rate everything a 5. Although I felt slightly overwhelmed by the marketing, the service I received was excellent. Additionally, the pricing was fair, offering comparable options to what I had for my refrigerator, and I had the freedom to choose where to make the purchase. As for the online tools, while I haven’t used them recently, my previous experience would rate them as a 5 too. Overall, I have been very pleased with my experience with American Home Shield.

Eventually, they replaced my dryer, and I was delighted with the replacement process. The new machine is functioning fantastically and is of excellent quality. I expected a cheaper model, but they offered several choices, making me very impressed with the quality I received.

I also had a separate issue with plumbing, where they sent three people to address the problem. Although there was some uncertainty because it was underground, they managed to resolve it satisfactorily.

Overall, my experience with American Home Shield has been positive, and I would definitely recommend their services.

Though I usually set up calls through their automated service, the turnaround for the service was quick—usually within a day or two. I value this efficiency, and as a result, I often recommend American Home Shield to others.

However, there was one instance around two years ago regarding my water heater where the situation was quite urgent. The experience was less than satisfactory mainly due to a challenging communication process, possibly because the support center was located overseas.

Despite this, I would still rate my overall experience with American Home Shield highly, giving them a solid 5 stars because I have frequently recommended them. However, my only concern is the increased pricing and copays, which have noticeably risen over time, affecting my rating of their pricing to about 4 stars. Overall, I appreciate their service and efficiency.

Despite this, previous claims have generally been handled well. The process of calling in a claim is straightforward, but the response time can be a problem. For instance, when our only bathroom was out of service, they took too long to address the issue, which is quite inconvenient when there's no alternative.

Though I've mostly had good experiences otherwise, this particular incident stands out. I would rate American Home Shield a 3 out of 5 due to the slow emergency response and the issue with the plumber.

Overall, I have recommended American Home Shield to family members, and some have taken up the service. I appreciate having a service that can quickly connect me with contractors since I'm not familiar with local plumbers or handymen myself. However, I also had a case where I had to pay $5,000 out of pocket for a new air conditioning system, while a friend of mine, a fellow recommender, had a similar installation for less, raising questions about pricing.

In terms of customer service, I would rate it a 3 out of 5 because communication can sometimes be difficult. For the price and coverage, I feel it's a mixed bag, warranting a 4 for price. This reflects the fluctuation in cost-sharing based on the service provider they connect with.

The first plumber they sent was unprofessional; he installed an incorrect water supply line and, when I pointed out the mistake based on my experience in real estate, he responded rudely and left abruptly. This kind of service is simply unacceptable. To make matters worse, this same plumber had issues two years prior with a similar repair, which resulted in the rejection of the claim back then as well.

While the representatives from American Home Shield are polite and apologetic, their apologies come with no resolution. The entire situation has been incredibly frustrating, especially when I consider the cost of $700 annually for their services and the increased service fees. After this experience, I am seriously considering canceling my policy once the current issues are hopefully resolved in another week.

I felt it necessary to share my experience because the frustration and lack of service from both American Home Shield and their assigned plumbing company have caused unnecessary stress and inconvenience. This experience has also affected my ability to recommend American Home Shield to my real estate clients, as both my clients and I have faced similar negative experiences.

Overall, my experiences with American Home Shield have been generally positive, although it varies. While sometimes the technicians fix issues on the first visit, there are occasions when they need to come back because parts need to be ordered. They usually resolve issues in a timely and efficient manner.

When Gateway Plumbing arrived, I found the technicians to be nice, but unfortunately, the hot water heater is still not fixed. I haven't been informed yet whether it will be repaired or replaced.

I've been with American Home Shield on and off since about 1999, often due to our moving as part of military life. While generally we've had good experiences in the various homes we've insured, there have been issues, such as when I couldn't get service for my stove and dishwasher three years ago, leading me to just buy new ones. Despite this, I generally find the service beneficial, particularly for people who can't afford to replace items outright. It's been useful when things break, though there have been many years we've paid without needing to use the service.

Overall, I would rate my experience with American Home Shield as excellent and would recommend them to friends, especially for new homeowners. However, I'd advise potential customers to consider that while the service fee may be more manageable than replacing appliances, service availability can vary based on location.

I've been with American Home Shield for about two to three years for peace of mind. What I like most about the service is how fast and reliable it is. However, I think it would be better if there was more clarity on what is included and what is not before signing up for any service. I would tell friends and family that American Home Shield is worth it.

Submitting the claim was straightforward. I prefer calling them directly, and they were quick to process my information and provide follow-up details via email. The contractor they sent was excellent, offering additional maintenance suggestions that proved helpful.

Overall, my experience with American Home Shield has been positive. They responded swiftly and accurately, which is why I trust their services. In the 20 years I’ve lived in my home, I never realized my heater needed significant repairs until now – the improvement was remarkable.

I highly recommend American Home Shield for their prompt service and excellent contractor connections. My overall satisfaction and their coverage of my warranty have been excellent. The only small downside was the $125 service fee, but it’s worth it considering the quality of service received. I've been very pleased with their performance, especially their ability to quickly get the right people out for service and repairs.

The board they ordered arrived at my house, contrary to my expectations of it being sent to their service center. This miscommunication delayed the repair by another week. Eventually, they came back when scheduled, installed the part, and left without much interaction. Although the stove was working after that, the service experience was less than satisfactory.

On a positive note, I previously experienced a very efficient service from American Home Shield when dealing with an air conditioning issue. The swift response and effective resolution made that situation much easier to handle. The contrast between these two experiences highlighted the variability in service response depending on the type of issue. Overall, I understand the nature of home warranties, but the time taken to resolve the plumbing issue was lengthy and frustrating. Despite this, I acknowledge the satisfactory resolution once the right contractor was found.

However, my first experience with American Home Shield was less satisfactory. I had issues with some valves, and the plumber they sent was unprofessional, both in appearance and service. He opted to spray WD-40 on the valves instead of replacing them, which didn’t resolve the issue.

Despite the initial hiccup, subsequent experiences improved. A different contractor successfully addressed problems with my refrigerator, and the furnace repair team was persistent in resolving the issue.

One aspect that stood out as challenging was the dual-company structure American Home Shield operates under. It was confusing to deal with two different entities, making the process complicated and unclear at times. Additionally, I found their online tools difficult to use and preferred speaking to someone directly.

Overall, while my experiences with the contractors were varied, the warranty coverage itself was satisfactory, though the pricing might be a bit high for what you get.

This was my first experience with American Home Shield and I was very pleased with the company they contracted. The overall service cost is worth it, though I was confused about the $3,000 replacement fee for a new unit, as I thought it would be a total replacement. Nevertheless, I'm doing fine for now and thankful for their help. At 66, I still work and need reliable service without getting taken advantage of. Repairmen have let me down before, but Fast Response was fantastic.

Overall, I've filed four claims with them, and three of those went smoothly. However, there was one instance where the vendor came out and claimed everything was fine, even though it clearly wasn't. In the end, I explained the situation to American Home Shield, and they refunded me the charge, which was good customer service.

One area for improvement is their customer service response time, especially when trying to reach someone in a leadership or managerial role—it can take quite a while.

As for their vendors, it's hit or miss—some are great, while others are just average. Generally, I'd rate my experience with American Home Shield as a solid four out of five.

The plumber quoted around $275 for the hot water heater replacement, insisting that it wasn't covered. However, after some back-and-forth and a lot of phone calls, it turned out that the valves were covered. The main issue was a miscommunication which seemed to stem both from the language barrier with the plumber and the assumptions made by the plumbing company. Eventually, a three-way call with American Home Shield and the plumbing company sorted it out.

While the plumber sent was hard to understand, he did help by leaving the old parts with me, proving no modifications were made. The parts were just replaced, which contradicted what had initially been recorded.

While my online claim experience was smooth, as the platform is straightforward to use, the customer service over the phone was lacking. I needed to make about 12 calls in a short period to get through to a helpful representative. In terms of repair quality, everything has been working fine since the adjustments.

When it comes to costs, I faced an issue with the pricing of a shower handle that wasn't covered. The company's quotation wildly exceeded what I could find on my own from retailers, which was quite frustrating.

Overall, while the American Home Shield's website is user-friendly, the persistent issues with customer service and pricing discrepancies made my experience less than satisfactory.

Generally, their customer service is good. They have a dispatch center that helps in scheduling appointments and arranging maintenance, which I find convenient. However, I do think there’s room for improvement, hence why I would rate my overall experience with American Home Shield a 3 out of 5. Their customer service experience gets a 4, indicating I’m quite satisfied with it.

As for the pricing, I feel it’s average. I use their website frequently to log in and request services, and it's quite user-friendly.

The process of getting the replacement took longer than expected. Despite stressing the urgency due to water leakage in our garage during freezing weather, it took a while for the situation to be resolved. Initially, the contractor made temporary repairs, but the problem persisted until the entire unit was eventually replaced.

In the past, I've had positive experiences with American Home Shield, especially with an older home where they provided excellent service. However, with this incident, I feel very dissatisfied. If I were to rate them, I'd give a 2.5 out of 5 stars currently. The customer service at the beginning was great. But what I encountered during this last experience was disappointing as they didn't address my concerns adequately. The customer service rep didn't understand where I was coming from, with the unit that I replaced. She said it was what was approved and that's what they could provide for me. While their website and coverage have been solid, the service during this case didn't meet my expectations. I would caution others to ensure they communicate their needs clearly when dealing with them.

Although I haven't engaged with American Home Shield's customer service in recent years, I remember it being much easier to deal with early on. It feels like there's more red tape now, perhaps due to an increased customer base.

I'm satisfied with the coverage provided by my warranty; I'd rate this past service as a 5. However, I find the product price to be less favorable, rating it a 2. As for their online tools and website, my experience has been positive. Overall, making a claim was a smooth process, and the service itself was satisfactory.

After the repairs, the heating is functioning perfectly, as it should. While I would rate the claim process a 4 out of 5, due to some past challenges I faced with communication over the phone, I prefer to use the portal for its simplicity. Previously, with a different company, I could speak directly with a representative, but with American Home Shield, phone calls sometimes lead to misunderstandings. I recommend improving the communication aspect, especially for consumers already frustrated with broken appliances. Despite this, the service is reliable and cost-friendly, which I'd highlight when recommending American Home Shield to friends or family.

Also, on my last attempt to schedule a repair was through American Home Shield's automated phone system, it incorrectly stated that my appliance wasn't covered. I had to speak with a live representative to correct the error, and although they resolved it, this added unnecessary hassle. I've been with American Home Shield since around 1998, but their customer service and quality of service have not met my expectations recently, leading me to rate my overall experience a 2 out of 5. The ease of using their website has been satisfactory in the past and although I haven’t used it recently, I would suggest improvements for a more intuitive and user-friendly web interface.

The technician who visited was polite, which I appreciated, but it's frustrating to have a recurring problem. I haven't reported the ice maker issue to them again yet, as it seemed resolved initially. Overall, I'd rate my experience with American Home Shield as a 4 out of 5, mainly because of these unresolved issues with my appliances.

Overall, I'm quite satisfied with American Home Shield's services, including their customer service and warranty coverage, which I’d rate around a 4 out of 5. They were also very helpful in transferring the policy into my name after my husband's passing. He was the one who purchased the policy and there were a couple of things that my husband had repaired in the past that he was happy with. While I haven't used their online tools much, their pricing seems reasonable. My experience with American Home Shield has been pretty good.

I just paid $1800 to have my water heater replaced with their coverage. I then had a friend that used Home Depot for the same job and a better system was installed and she paid less than what I paid without using a home warranty company. I have tried to cancel several times and keep getting the runaround. No one returns calls or sends email confirmations like they say they will. Please, please do not use this company or at least do your research first. Again look at the BBB website.

Fast Response was supposed to give me even prices. I've requested that I don't want them at my house, but they are always the ones that come out. I let them come in and I'm very unhappy with it. It's not the first time that happened to me. I always have to get a second opinion. I am still happy with American Home Shield. They are not the problem.

The invoice from the other company mentioned various repairs like flushing the system and reconnecting the electric for the pump, which was evidently beyond the scope of American Home Shield's initial service. The customer service from American Home Shield was unsatisfactory, as they couldn't address the issue effectively, forcing me to seek alternative solutions. If they can't send anybody else actually helpful, they should not bother.

However, I've noticed that the deductibles seem to keep increasing, which is a bit concerning. In a previous situation, we attempted to have our pool heater covered, but they declined. I was worried they might do the same with the garage door opener, but thankfully that experience was seamless.

Although I didn't interact much with sales or support representatives, as I managed everything online, I found their platform easy to use. Overall, I’d give American Home Shield a solid 4-star rating based on my experiences.

The only complaint I have is they still haven't been out to install the part. I tried calling for two weeks to get them but couldn't. Come to find out the part had been delivered 18 days prior. They just had not called to schedule an appointment to come install the part. I ended up having to call American Home Shield back to call the contractor and get them to call me so that I could get it fixed. American Home Shield's customer service has been great ‘cause they got the contractor on the phone and did a three-way call that day, a few minutes later. It's been over almost a month now since I put the claim in, but the contractor is finally coming tomorrow.

The contractor they sent was helpful. The first time, he only relit the pilot without checking the cause. I had to call him back because the pilot went out again. Upon returning, the contractor identified a part as the issue, which was a safety mechanism. He was thorough in explaining this to me, and the performance has been good since the repair. He did advise me not to keep it on for long periods due to the system's age and the replacement part's longevity.

Overall, I've had a positive experience with American Home Shield. The customer service was responsive, and their online tools are user-friendly. However, I found the initial cost for a service visit to be somewhat high compared to the monthly fee. In summary, they seem to be one of the leading warranty companies.

The contractor was professional and offered to assist with any further issues. Since the repair, everything has been running smoothly without any problems. This was my second repair experience with American Home Shield, and both times the response was prompt, and the contractors were courteous.

One of the contract features I appreciated is that if they can't fix something, they will replace it at their cost. Though I haven't needed a replacement yet, I expect them to honor this as they appear to be a reputable company.

Overall, I would recommend American Home Shield to others based on my positive experiences. I rate their service highly and find their website easy to navigate. However, I have noticed that the price of the warranty has increased over time, which is a concern for the future.

I'm satisfied with the performance; my heater is working fine now. Over the years, I've found their customer service to be very responsive. While I think the prices have increased, I rate the price of the coverage as a 4. As for the online tools and website, they deserve a 5. Renewing my coverage is a breeze, usually through a text or email notification. Overall, American Home Shield has been reliable, and they are there when I need them.

When the contractor came, he quickly took some pictures and left for another appointment without thoroughly walking me through the issues. I ended up using a utility company's service for repairs because American Home Shield's contractor presented a $5,000 bill, which was contrary to my expectations of the warranty covering such costs.

Although my friend had a good experience and would rate them highly, I can only give American Home Shield a 2. They failed to provide the necessary contract limitations upfront, which influenced my decision negatively. I also had a poor customer service experience since calls were outsourced, making effective communication challenging. When I needed further explanation, it felt more like I was given standard assurances rather than actual solutions. I would rate their customer service a 2 as well.

The app provides some information, but it lacks detailed limitations that could help in making more informed decisions. Overall, the warranty products deserve a 3, given they clarify what is covered and what isn't. The sales and marketing aspects were not appealing either since I only heard about them from my cousin rather than any direct marketing efforts. In terms of the online tool, improvements can be made to include comprehensive details about the limitations within the app.

Based on my experience, I would not recommend them without cautioning potential consumers to thoroughly review their contract details.

The first issue I had was with my toilet that kept running. The service technician, a tall gentleman, addressed the issue professionally and quickly. Everything has been working so far and overall, I am impressed with American Home Shield's service. The customer service has been excellent and the pricing is reasonable for a senior on a fixed income like myself.

After researching Air Plus, we realized this company has a history of poor ratings by customers along with years of various negative complaints. AHS has known about these complaints but has continued sending out an incompetent company such as Air Plus and its technicians to customers in need of quality service providers. AHS has failed their customers and their contractual obligations. Air Plus clearly has a history of damaging property/equipment, poor customer service and leaving problems unresolved. We spent 2 weeks without heat and did not hear from AHS or Air Plus, to the point where we had to go out of pocket with a new company for over $1,000 to repair what Air Plus broke.

The new company we contacted could see that it was a simple sensor issue and not the control board nor the transformer. It is unprofessional for Air plus to fabricate or misrepresent the facts that they misdiagnosed a minor problem and created a major problem. Air Plus never reached out to see if they could help rectify the situation nor did they return my calls. After considering the facts and lack of response the only solution is to end the contract with American Home Shield immediately for failure to cover cost and creating a financial burden that I had to resolve.

I've been with AHS off and on for many years since I first purchased my home. It's common practice for homes to come with some sort of home protection plan, though it's different now than it used to be. The service back in the day was better and cheaper, but having a home warranty is still essential for homeowners, particularly for women managing a household.

Regarding the service provided by AHS, I think of it like comparing different cereals. They all serve the same basic purpose; some are just more expensive than others. I feel like the cost has gone up significantly over the years. We used to pay around $50 for services, and now it's up to $150 for a visit.

The contractors, whether through AHS or any other service, have generally been professional. They come in, finish the job, and leave. One challenge I encountered was with the quality of replacements. For instance, when my pricey kitchen faucet needed replacement, they only provided a basic model, citing that they only offer "builder grade" replacements per the policy's fine print.

Additionally, AHS has these persistent follow-up calls that remind me of an overzealous date you can't get rid of. While I appreciate the due diligence, sometimes their outreach is excessive.

Overall, I would say my experience with American Home Shield is mixed. It's important to have a home warranty, but it's essential to be aware of what you're getting—especially the limitations of replacements as they only provide builder-grade solutions. Despite some drawbacks, having that safety net can be useful for unexpected home repair issues.

However, we started noticing that the water was leaking into the ice tray, creating small blocks of ice alongside the cubes. We had to call American Home Shield again, and they promptly set up another visit from Frank's Appliances. During this second visit, the technician determined there was no hole in our ice tray and decided the valve needed replacing again. Despite this inconvenience, they were proactive and set up another appointment to install the needed parts.

The initial process of setting up the claim through American Home Shield was straightforward. I filled out the request form on their website, paid the initial service fee, and didn't have to pay anything beyond that. Although our location is 75 miles west of Oklahoma City and lacks local service partners, the technicians from Oklahoma City and sometimes from further west have provided excellent service.

Overall, I would rate my experience with American Home Shield as 5 stars. Despite some initial challenges, they have consistently provided good service for various issues, including significant past claims with our air conditioner and oven. While there aren't local partners, the service quality and professionalism have outweighed this inconvenience.

The process of submitting claims is straightforward, often involving speaking with a live representative, which is easy. However, there's a significant delay in getting the actual service from contractors.

I discovered that American Home Shield sources some parts from overseas, which potentially lengthens wait times, emphasizing the need for better local warehousing solutions. Their contractors sometimes come from quite far, which can delay urgent repairs.

In the past, I've also had issues with a water heater that required multiple visits and eventually resulted in a significant water bill due to a leak. Despite this, they have provided satisfactory service occasionally, even paying for emergency services from a local contractor when their timeline was too long.

It's hit or miss with American Home Shield. Sometimes it's good. They need to have people that work 24 hours like some of these companies and people on-call instead of waiting for you to call in, and then somebody calls you within 48 hours. They need somebody who can get out here in the middle of the night. Overall, while American Home Shield can be adequate at times, they need to improve their response times and ensure more timely assistance, especially in emergencies. Given my recent experience, I'd rate them around a 3 out of 5.

I have video proving this guy only used part of the tool to try and clear out the blockage. With the distance only being 33 feet the 100 feet policy would easily clear the blockage to the property line yet he wrote up that it need a longer device and reported that to American Home Shield yet the tech wrote up that customer have main line stoppage. Tech snake the line up to 125ft but was not able to clear stoppage. Tech recommend to have a vendor that has bigger snake and camera the line.

This was extremely poor customer service and misleading to say you did something you didn't do then charge a service fee then make it where I would have pay for so-called noncovered cost associated with this service to this same vendor which was Waldorf Plumbing. Be aware of this company which was hired by American Home Shield. Poor service, did not complete the job and closed out the service request as complete. Took the money and did a poor job.

However, AHS lied and said that the technician didn't report these items, so they denied my claim. They said the technician didn't say anything about the magnetron being bad. However, the work order itself clearly says that it is bad and needs to be replaced, and the AHS contract clearly says it's covered. So -- I called to dispute on February 17, and after talking to six different people at a call center in the Philippines, I finally said I wanted to cancel the account. Once he understood I was serious, the customer service person said he would send someone out to fix it, with no additional charge and apologized, said it was their mistake. So, he opened another work order and said it would be fixed, if only I would not cancel.

Then, despite a text saying someone would come within 24 hours, 4 days later on February 21 I called the repair company (which is fake - just another AHS person in their Philippines call center pretending to be a separate company) to ask why no one had come. She said it was a mistake, that she would figure it out and call me back. Instead, she canceled the work order that same day. So, I called back again, and they said they didn’t know why the work order was canceled, but that I could pay the fee again to submit another request. So on Feb 22 I called again to cancel. After many tries to cancel and talking to many people, they finally canceled my account, but they still charged me after I canceled!!!

I now have to pay to get my microwave repaired ($450), even though it was supposedly covered by AHS, and a fraudulent charge ($96) that was posted to my credit card. This is an outrageous scam company. They took my money for years, denied an obvious claim with all kinds of lies and manipulation, and then charged me more after I cancelled. Please save yourself the pain and frustration of even thinking about signing up with these liars and cheats.

While my overall experience with American Home Shield has been positive, the quality of technicians can vary. Some are thorough and effective, while others might lack attention to detail in addressing issues. Despite this inconsistency, I still found their service satisfactory.

Given these experiences, I would rate them a 3 out of 5.

The replacement process was quick. They emailed us a confirmation, and we chose to pick up the new washer from Lowe's ourselves. Within just a few days, Lowe's delivered and installed it. Everything is working perfectly now.

I've been with AHS for about five months since I transitioned from renting to buying a home. Having this service eases the financial burden of unexpected repairs. What I appreciate most is their app, which allows easy claim submissions without having to spend time on the phone. Overall, I'm very satisfied and I highly recommend American Home Shield.

The thing is, the problem happens overnight when we're asleep or when we're not home. So it was a hit or miss with the leak, but American Home Shield's service at the time seemed good because they communicated with the contractor. At other times, when I would contact American Home Shield for other services in our other home and the techs have to come back again, it would get hard. Or when they tell us that American Home Shield will give us a call because their services don't cover the work needed, no one ever calls us for weeks. Then I have to call the call center. So, AHS needs to do better following up with every customer.

I had an AC issue last year and it was months of the follow-up that I had to work harder than American Home Shield did, because I was the one calling things in, calling them, calling the contractor, and calling them again. Those two were pointing fingers at each other when I asked how much the repair would cost. The contractor told me that I had to get the quote from American Home Shield. But AHS said I had to get the quote from the company. There were many points where I had to call them on three-way. Eventually, the AC situation got fixed and I had to pay.

All in all, AHS is good to have and we've had them for many years. But I wouldn't recommend them because of the constant back and forth and the lack of follow-up. There are other companies now that are available. I'm enduring the experience only because I have three properties with them, but then I am paying three different prices, and I don't have to be. I should call them about that.

However, the problem resurfaced, prompting me to call an electrician who ruled out any breaker issues. I've had to bypass the warranty and contact Jacuzzi directly. It seems like my Jacuzzi is a lemon, given the numerous parts replaced over five years—four heaters, two circuit boards, and many sensors and pumps. Despite this, American Home Shield has consistently done what they promised and resolved issues with my equipment, so I would rate them a 5 out of 5.

Despite numerous attempts to rectify this over several months, including paying additional service fees, my refrigerator still doesn't cool properly. The most troubling visit was from an arrogant young technician from Sears who claimed a refrigerator running at 40 to 50 degrees was normal, which is unacceptable for food storage.

After a series of ineffective service attempts and unsatisfactory support from American Home Shield, I've decided to cancel my service with them. I've been a customer for 8 years, but their failure to resolve this issue and their lack of accountability compelled me to make this decision. My sons, who also were customers, have canceled their services due to similar dissatisfaction.

However, there was one negative experience when another vendor completely disregarded my input and communicated only with my husband, despite me being the primary contact. This incident slightly marred my otherwise satisfactory interactions with American Home Shield.

Overall, I appreciate how efficiently American Home Shield assigns vendors and manages claims, making the process smooth, except when dealing with high-demand items like air conditioners in summer.

Throughout multiple incidents over the years, American Home Shield has consistently been responsive and helpful. It's reassuring to know you can speak directly to a human representative when needed. The convenience and peace of mind offered by their service justify the cost, particularly as I approach retirement and appreciate having predictable expenses for repairs instead of unexpected large costs.

While the monthly fee of $80 sometimes makes me consider self-funding repairs, the ease of service and budgeting make it worthwhile. The online tools are user-friendly, and overall, the security and reliability of having American Home Shield are invaluable, especially for someone planning their finances for the future.

In the past, American Home Shield has offered discounts and paid trade service call fees to keep me as a customer, but not for the sake of saying good things about them. However, their service has consistently been lacking. They need to expand their network of contractors since relying on one vendor is inefficient, especially when that vendor has a poor reputation. They should allow homeowners to choose a licensed and insured vendor independently, matching integrity and turnaround times. To anyone considering them, I'd advise caution. My experience has been consistently disappointing, and I wouldn't recommend them.

Having had an American Home Shield warranty since I bought my first home back in the early 2000s, I've always been impressed with their service. They consistently fulfill their contract obligations. As a realtor, I often recommend them to clients, advocating for an American Home Shield warranty specifically. Overall, I am immensely satisfied with American Home Shield, and from my extensive experience, I consider them one of the best in the business.

During the first visit from the contractor, they identified the failing inducer but mentioned American Home Shield's policy prevented them from replacing it until it completely stopped working. This policy was incredibly frustrating since the screeching noise was unbearable, and I had a newborn at home. Although the furnace was still operational, it was clear the part was failing, which made the situation stressful.

While I appreciate the service American Home Shield offers, especially since having coverage is better than none, improvements could be made. For instance, having the option to select only HVAC coverage rather than bundled HVAC and plumbing packages would be preferable. This would provide more tailored and cost-effective options for consumers.

For potential customers, I'd suggest considering American Home Shield's services but being aware of the policies that could affect urgent repairs. My overall rating would be a 3 out of 5 due to these inconveniences. Though the customer service team was helpful, the delays in ticket processing and lack of coverage customization were areas that could be improved.

Submitting the claim was initially difficult due to a wrong button press, but the customer service team was very helpful and guided me in the right direction. I received timely updates via text from both American Home Shield and the contractor when he was on his way. The contractor was punctual, professional, and communicated clearly about the repairs he was making.

I'm very happy with the outcome and would rate American Home Shield highly. I recommend them as they are dependable, though I feel the service could be improved by reverting to a lower deductible, as it was $50 before and now it's $100. Despite this, I still find their service valuable and would suggest them to friends and family. The customer service was excellent, and I would give it a 5. But the price gets a 4 due to the recent increase. Overall, everything was resolved to my satisfaction.

I was under the understanding that if AHS couldn't repair an appliance, they could replace it. But I'm not looking for a rebuilt thermostat. That involves safety to my home. And trying to revive a 27-year-old oven with no factory replacement parts or legitimate aftermarket parts is not acceptable to me. AHS claimed it was a pre-existing condition on the dishwasher and they weren't gonna cover it. The microwave had a cracked door and they replaced the door. Out of the three issues that I had, I had one of them satisfactorily taken care of.

Omni Home Comfort, the company sent by American Home Shield, was exceptional in their service. Their customer service was great, informative, and very helpful. They reported the issue to American Home Shield, but no action was taken because the furnace was not technically "broken."

This wasn't the first time I faced communication issues with American Home Shield. Although they send surveys, they have never directly contacted me to discuss my experiences or concerns. The lack of direct communication is disappointing.

If I could share one suggestion with American Home Shield, it would be to address potential problems proactively rather than waiting for a complete failure. When a technician or service provider identifies an impending issue, they should act on this information.

Overall, based on their approach and lack of communication, I would rate my experience with American Home Shield at 2 stars. I've been satisfied with the service providers they send, but the company's overall service and communication could use improvement.

The service fee and monthly price have been reasonable and the coverage is adequate, though I believe more detail could be provided about what exactly is covered. Submitting claims online is straightforward and efficient, deserving a 5-star rating.

I hope American Home Shield considers this feedback to improve their service and address issues like the one I faced with my furnace proactively.

The interaction with the claims representative was quite satisfactory. They seemed to genuinely understand the problem and were responsive, which eased my concerns regarding the replacement process. Ladd's Appliance, the contractor sent out by American Home Shield, arrived promptly. They were friendly, efficient, and quickly assessed the situation by taking necessary photographs to document the damage.

American Home Shield offered me a replacement option through their website, where the process of selecting a new appliance was clear-cut. They provided options detailing any additional costs, covering delivery, installation, and removal of the old appliance. I found the online tool to be very helpful.

Regarding customer service, I’d give it a 4 as they were fast and focused, though I’m usually reluctant to give a perfect score. The coverage could use some improvement and similarly, the fees seem a bit high, so both get a 3. The aspect of pricing during appliance selection could be improved by incorporating feedback systems similar to Amazon's, which would aid in comparison shopping. This is important to me as a keen shopper who values getting the best deal. A more competitive and up-to-date pricing model on their site could benefit consumers who do not have the time or inclination to shop around.

In summary, American Home Shield addressed my issue swiftly and efficiently, resolving a significant problem where my refrigerator was no longer functional. While there's room for improvement, particularly in pricing and coverage, my experience was substantially positive and I'd likely recommend their services in similar situations.

The tech was knowledgeable and kind, ensuring we received all the assistance we needed swiftly. Moreover, the drywall tech they sent later was also excellent. We were very pleased with both professionals.

Currently, everything is working great. Overall, my experience with American Home Shield was surprisingly positive.

Overall, my experience with American Home Shield has been satisfactory.

Despite this, I've had a positive overall experience with AHS as they usually manage claims effectively. I initially chose their service when buying my home, as my loan officer suggested and arranged for the home warranty as part of my purchase. Despite the recent hiccup, I would still rate AHS highly as their service typically meets my expectations.

I've been with AHS for a couple of years now, and while the service in McKinney has been good, overall I'm not very satisfied with the company. I find the warranty expensive and it doesn't cover as much as I'd like.

Overall, I'd rate my experience with American Home Shield a 3 out of 5.

Overall, my experiences with American Home Shield have been positive. We've consistently had good service from them, and this current situation seems to be an exception rather than the rule. The technicians we've dealt with have always been polite and professional, and we've considered ourselves quite fortunate in that aspect.

We have been satisfied long-time customers of AHS. If I had to rate their service, I would certainly give them a high rating.

I've been with American Home Shield for nearly two years now. The service gives me a sense of security should anything go wrong, like when my air conditioner needed repair. Although I paid $125 as a service fee, the repair cost did not include all necessary parts, resulting in additional expenses. The technician explained that without the service, my total outlay would have been much higher, so I appreciated the savings.

I've also experienced ongoing issues with a faulty ice maker in my refrigerator since last August. While American Home Shield was efficient in processing a refund when repeated repairs were unsuccessful, the unit still required multiple visits without resolution. Eventually, it was determined that the entire refrigerator door needed replacement. American Home Shield agreed to cover this $600 cost, showcasing their commitment to fulfilling their coverage promise.

Overall, I find American Home Shield to be reliable, though some situations showed limitations in coverage details. I'd rate the service a solid 4.5, given my experiences of both favorable cost-saving outcomes and extended repair processes.