American Home Shield Reviews

My recent claim was for my broken water heater, and they sent High Priority Plumbing out. I submitted the claim through the website, and then I had to pay a $125 co-pay. And then I got a text and an email saying that they would contact me within 24 hours, which they did in seven or eight hours. And they set an appointment to come out. That was on a Friday, and then they came out on Tuesday, the following week. Then they went, and they realized that they needed a new water heater, which I could have told them in the first place. And then they came out the following Friday. So, the whole thing took a week, but I don’t think that was their fault.

The same guy came out both times. I wasn’t there on Tuesday. My friend was. But I was there the day he did the replacement, and he was nice and cool. And we chatted for a while. So, for this water heater, I had to pay $125 for them to come out, and then I had to pay $600 for the code upgrade. So, I still had to pay some money, but that’s the contract I signed. 

I’ve had AHS for 30 years, whenever I bought my first house. My mom was a Realtor, and she said it was a great idea because my first house was 30 years old. So, they did okay. It’s just that the price keeps going up. It was $30 when I started. And now, it’s 125. It's gone up every year or every month.

But it's paid off because on this house, I've had to replace the furnace and the washer and dryer. And on a different house, a water heater. And so, it's peace of mind. But I'm about to sell this house, so I won't have to be using them anymore. Because I built a house, and I don't have a mortgage.

The first repairman was rude. He didn’t wait for me to be there to explain what he found. He just exited and said it was just lint. So, I called them after a month because they didn’t do anything. And the second repairman was good. It took him about 20 minutes to find what it was. It was a blown fuse, which was the last thing that he disassembled to get.

When I first signed up with American Home Shield four and a half years ago, the price was $48 a month. It went up to $54 and then to $80. Now they told me it’s $140 a month. Because of that, I’m just about to cancel my warranty with them. I didn’t cancel it yet because I knew the fan in the AC was making noise and the house wasn’t heating like it should.

Back in February, someone came out for the AC and told me that I had dirty filters, but I didn’t. They said they couldn’t do anything about the fan noise until the fan actually stopped working. I stayed on for four months with American Home Shield after that. I called again in June because the fan finally broke and had to pay a second charge. I knew back in February that the fan was failing. I paid them $500 that time. I probably could have just gotten the thing repaired myself and not paid them that money, but I didn’t know how serious the repair would be. Now that that’s fixed and I don’t have anything else that’s problematic, I’ll be canceling, unless there's a price adjustment. If I go four months without paying them, I’ll already have $500 or $600, which I can use for repairs.

My situation with my AC is not completely rectified. Three different people came out. The first time, they needed to come back. The second time, the initial problem somewhat was resolved, but the person did not close out the ticket. My AC died again two weeks later. Other things I needed repaired were taken care of in a timely fashion, but this is AC in the summer time. I told them it’s an emergency as I have my 93-year-old mother in the home. We have no AC, both bottom and top. American Home Shield said they couldn’t send anybody out until they get some sort of authorization and they need to close the ticket. There was an issue with the date, and they needed to verify it. They couldn’t reach the contractor. I called, and the contractor is not responding either. Nobody is doing anything.

I had to wait three days and had to put my mother in a hotel. They finally did it as an expedited service request. They tried to get somebody out in 24 to 48 hours, but the contractor was not responding. I asked them if I can just get another company because I didn’t like their service. It’s still ongoing, and they're still not responding. I don’t trust the contractor. I would never have them do anything to any appliance in my home. And if I can’t get ahold of American Home Shield when there’s a problem, their customer service is awful, then I’ll never use them.

Submitting a claim online is very easy. The contractor has been very good. They reach out to me and work with me to schedule a date, they send me notice when he’s coming.

They put new gaskets on the drain line. They didn’t have to replace any parts. He found where it had been, it was leaking underneath. Then he used his wrench and tightened the faucet. He took it all apart and made the handle proper and everything too. He did a pretty good job.

I live in New Oxford, Pennsylvania and they assigned it to someone who also lives in New Oxford, Pennsylvania. He is probably really busy taking care of people. The electricians are always in demand. When I called him, he said he hadn’t accepted the call, he doesn’t know why it was assigned to him. They’re getting ready to reassign it to someone else but there wasn’t a way to go on their website.

I went through their menu and talked with someone and went clicking. It was relatively quick. They responded and did exactly what she was going to do. She said I’ll get this over to customer service. They’ll get it reassigned to someone. And that’s been about two weeks. I checked this morning and it had gotten over to customer service and pending assignment to a contractor.

We submitted a claim through the AHS website which was very intuitive and easy. The contractor who came out seemed competent and very polite. I was happy with his work.

The handle on our microwave was broken, and a vent duct that directs air from the microwave to the front was also broken. They came out and took a look at it, ordered the parts and got back to me a couple of weeks later to let me know the parts had arrived.

They said AHS didn’t approve the expense of the duct, the little plastic duct that redirects the exhaust from the microwave and only the handle. They replaced the handle and did a sort of a MacGyvery repair on the duct, the old one. They taped it in place with some aluminum tape. Everything is functioning now.

I’ve used it twice and both times I’m satisfied with the results. The improvement I’d suggest is speeding up the process from inspect to repair. For example, with the microwave, I already knew the handle was broken. I didn’t need a professional to confirm that. It would be better if they could order the part and come out ready to fix it right away, instead of inspecting first and then waiting two weeks for the repair.

He didn’t do anything other than check that there was power going to the fixtures. He said they don’t fix lights or fixtures, and that the fixtures themselves were broken. The coverage came with the house when we bought it, so I think it depends on the coverage you have. We’ve only had it for about a month. Since we didn't pay for it, we really don't care. I don’t think it’s a good service or worth the money since they can't actually do anything. If something really happened, like if our air conditioning went out, they'll probably say they don't really fix the air conditioner and just tell us what's wrong with it.

I’ve been with American Home Shield for over six years. When people ask me about my experience, I tell them to go for it. I know they get some bad reviews, but that’s like going to the grocery store and getting a bad bunch of apples. I got a good bunch. Everybody’s experience is different. I don’t have a problem with them because every time I call, they always work with me. I just wish I was grandfathered into a price because they be going up.

After that, American Home Shield called me and gave me two options. I could either accept a buyout of $3,500 or use the same company that inspected it to move forward. I didn't want to use the technician that was there. It was 106 degrees, and I wanted some air. I decided to take the buyout and go on my own. That's why I want to stay with American Home Shield. They always come through for me.

I’ve been with them for over 20 years, and I don’t ever plan on leaving. They answer the phone, they don’t put you on hold, they follow up, and they explain things until you understand the process. I tell people to forget the other companies and go with American Home Shield. They're the best in the business.

It said they would come back out for free because it was within a certain amount of time from the final call, but nobody has ever called and they never showed up. All I need is for the leak to be fixed. American Home Shield is good, but some of the contractors may not be.

As far as people go, they’ve always been very polite, but if you have issues with water, they’re just not gonna cover it. We have the platinum option, it’s not cheap, and I really thought it would give us more coverage than it does. They basically covered the least amount possible without it being a fraud. It’s still better than nothing.

I had a problem with my AC and they sent me a very incompetent guy that diagnosed it wrong. He said there was some blockage, but the unit is outside and there’s air all around. His diagnosis was just so off. Everybody else would say it was a compressor, but my neighbor is an electrician and he fixed it within a half hour. He said it was just a switch. He was working at the same place they were looking and testing, but they couldn't find it.

I also think the guy had a nasty attitude. I follow Jesus Christ and I support Israel, and I have Israel flags in front of my house. I just think he had something against my religion. I called up American Home Shield and told them I wanted my service fee back because they didn’t really diagnose it right. They said I was going to get my $125 within five to seven days, but as of yesterday, the money still wasn’t there. I still recommend them, but they really have to screen whoever the technicians are.

A guy finally came out and put both parts in, but after he left, I turned it on and nothing happened. I called American Home Shield again, and they said someone was going to do a virtual call with me. I took another day off and waited at home, but nobody ever called. I finally asked for the escalation department, and they got me a different shop, LT Appliance Repairs. They came out on August 5th, did some diagnostics, and determined it’s actually the motor pump. I got an email saying the parts have been ordered, and as soon as the repair place gets them, they’ll call me to set up a time to put them in. Being almost a month and a half without a dishwasher is just horrible.

A couple of weeks before that, my air conditioner went out too. It ended up being the compressor, and the technician said American Home Shield decided to just get me a new unit. He said it was going to be like $6,500 total, but I was going to have to pay $4,600 of that. I wasn’t very happy because the contract says they’ll cover up to $5,000. I’ve talked to probably everybody that works at American Home Shield from being on the phone with them 55 times. After this dishwasher thing is done, I’m not really sure I’m going to keep this policy.

And so, he had to go through the approval process with American Home Shield, and if they didn’t have the pump in stock, he was gonna have to get it, and then he was gonna come out and replace it. But the earliest that they could get to me was August 1st, and the timeline just didn’t work at all.

And so, I actually called the original company that I had bought my HVAC system from, and they were able to install a whole brand-new unit upstairs and down the day before the other company could actually come out. So, on July 31st, I just put in a whole brand-new system. 

My unit was 24 years old, and so if it could be fixed quickly, it would make sense to do that first. But All American was ridiculous. From the time I called, if I had gone through the entire process, the whole process would have taken from the 22nd of July to the 1st of August. And it was 95 degrees every day during that time, so I had to live in a hotel for a few days. 

All American wasn’t able to do it any quicker than they did, which I understand, because this is the peak time of the year for these guys to be doing their stuff, but they just couldn’t handle me any faster than they were. And so, I just pulled the trigger on a new unit and moved on.

The timing is the problem with AHS. There are other things from time to time that may pop up that need to be tended to quickly. But when you're in a situation on the other side of the coin, where you can wait, I think it's a good thing. 

And there's another part, too, and this is not just a problem with American Home Shield or All American Services, but it's very helpful to talk to people. And what happens is that I never talked to anybody at All American. It was all done by text. They do their stuff by text. But you want to have somebody on the other line that you know is working on your stuff and that you're a priority, and that needs to get done as fast as possible, or if you have questions. The only person I ever spoke to from All American was the guy who came to my house. I never spoke to a single soul at their office or whatever, because it was all done by phone or by the internet.

But it was still helpful in a way. Because my system went out at around midnight, and so I just got on the internet and went through the process of doing the whole repair request at that time online at 1 o'clock in the morning. So, the humanity in business is disappearing at a rapid rate, and that's not necessarily a good thing.

I submitted a claim for plumbing, and they sent out Fixit Inc. It was my kitchen sink that was dripping constantly, and a side sprayer that wasn’t working once you pressed the nozzle. So, they ended up replacing the whole part.

I’ve never had any problems with American Home Shield. They’ve come through every time I’ve needed assistance, so I would recommend them. I can’t think of anything for them to improve, other than when I had my AC installed. They could probably use better equipment versus the cheapest equipment they can find. Other than that, everything was fine.

Other than that, the guys they sent out to do my air conditioning in the past were horrible. I can’t even believe somebody would do business with that company.

In addition, each time I called, the service representatives would tell me something different. When I called AHS, after waiting 8 days after I submitted the service request, the representative advised me that if they had not identified a repair person in two days, I will be able to get one myself. Here it is, two days later, and the representative is now telling me that they just reached out to service pros and now I have to wait until they respond. I can't get my own service pro. I am currently on hold to speak to the escalation team (10 minutes). I requested to speak to management and they told me they would have to put in a ticket and management will reach out to me in two to three business days. Buyer beware!

The first time they came out for the microwave, they put a part in and it blew as soon as they turned it on. I ended up getting a replacement but American Home Shield waited for about four weeks before finally resolving my claim. They kept on saying they didn't get the report from the appliance company, so it was a good month before they actually did anything for the microwave and I had to call several times for that one. My last claim was for the icemaker and like the my first two claims for the dishwasher and microwave, the service was done by Refrigerator Appliance Services. They were pretty good. Aside from that, I like American Home Shield's $30 rate and I'm wondering how much the monthly rate is going to go up after my one year.

We have been in touch with the escalation department numerous times (they are who hung up on us). I finally got in touch with the Member Resolution Team where I planned to cancel our warranty since we have spent hundreds of dollars, countless man hours, and still have no fixed washer. But Michael assured me he personally would solve it and call me back tomorrow morning. He never called me back. This is a scam business that takes your money every month and has no intention of ever helping you. Stay far away. We could have fixed the washer ourselves much faster and cheaper but now we feel stuck because we have spent so much money on the home warranty and if we choose a provider ourselves and pay for the repair we will just have lost so much money with this home warranty.

This experience has been extremely frustrating and unacceptable for a company that markets itself as a reliable home warranty provider. I am seeking: Prompt service resolution or reimbursement for hiring my own licensed plumber. An official explanation for the delay. A review of internal processes to ensure better accountability and professionalism. Thank you for your attention to this matter. Let me know if you want to include your policy number or specific dates for a stronger claim.

Fourth call, was told that all the issues were just coincidence and that there was nothing they could do. All this due to a wobbly toilet. AHS then charged me another service fee due to not wanting the same company out to fix this issues. Seriously? This so called plumbing company has done enough damage to my home, why would I want them to come back? We have had AHS on our home for more than 15 years, but after this repair is done - so am I.

Called the contractor about why this wasn't a simple repair, was told they only requested the part for repair and not a full upgrade. I called AHS back the next day only to find out part of their work order got deleted on their end and nothing was done. Threatening to cancel my service, they dispatched another contractor for a "second opinion". They determined the same thing: defective blower motor. Waiting several more days, I checked my app. Being listed as another claim, it stated the repair was complete. Nothing was done. I've been in contact with AHS for nearing 3 weeks, getting the proverbial run around by several people in several departments, being assured they would get the matter resolved. They never did anything. I cancelled my policy today, they are now wanting to charge me 40 dollars for cancellation. I'm now getting the BBB and FTC involved in this matter.

What should have been a simple fix of which, according to their own policy, was covered, has turned into a 3 week ordeal. The Texas summer is unbearable and unforgiving...and thanks to AHS and their utter incompetence, my family continues to suffer unnecessarily. Do yourselves a favor: If you live in Texas and looking for a home warranty that covers your AC...avoid American Home Shield.

When I called them, they 1) said that even though I tell them to renew the policy every year, they change the policy number. I was totally unaware of this. The person she spoke with did not mention that, nor did they ask for an owner name or a property address to see if there was a policy in effect. 2) I received nothing from their customer service and "escalation" departments except lame excuses and useless apologies. 3) They told me that they would not reimburse me for for the cost of having to use someone else because I had used an unauthorized contractor even though my property manager was incorrectly told the plan had expired.

I have never heard of any type of insurance company that changes a policy number when a policy is renewed - not cancelled or expired and a new policy issued - renewed. In my opinion, this a very "odd" practice. I just consider myself fortunate that I was able to get someone to help my elderly tenant quickly and that the repair cost was minimal.

I called AHS 24 times over two weeks. Their system makes it nearly impossible to reach a live person. Eventually, they admitted they don’t cover Fire Island and refunded the $135 service fee. I wasted hours on hold, got no help, and now have to pay out of pocket for repairs. AHS misrepresented their coverage and provided awful customer service. Avoid them.

What is the problem -- answer: ac not working. Did the technician come to your house what did he say ---- yes he came to my house said ac pipe is leaking and said he will file a report with American Home Shield. Yes we see the technician did not file the report, please hold for 3 minutes I will contact them. The vendor did not answer we will send him an email and call you back (the call back never happens. (This vendor is hopeless he never answers the calls nor does they return their voicemails) and I mentioned to every customer service representative I spoke during the past two months.

This is what is happening for two months and very, very frustrating. They would not assign a new vendor nor will they offer any other solution to mitigate the problem, and the air conditioning does not get repaired. This company seems to be playing games with their customers or they have hired EXTREMELY UNPROFESSIONAL VENDORS. If we escalate the call to supervisor - the supervisor gives the same answers. EXTREMELY UNHAPPY CUSTOMER

When the first plumber they referred us to couldn’t come for two days (which would have meant two nights in a hotel for us), the representative said the referral could not be changed—even though the plumber was clearly unable to meet a reasonable timeline. The only reason we were eventually assigned a different plumber was because the original one canceled. While I appreciate the final resolution, the process was frustrating, and I believe customers should not have to rely on luck or cancellations to receive timely service.

Original Review: Called for a plumbing backup to house. We cannot use sinks, toilet, etc. First they assign us to a plumber who cannot come for 2 days. Then the assigned plumber cancels because they don’t work with sewers(???). So now we are in a seemingly endless hold cycle waiting to get assigned to a plumber who can hopefully come soon. Literally when we try to call them we are told the wait is to be 10-20 minutes but after 10 minutes they disconnect. This is our first time using (AHS), it has been horrible.

The washing machine’s transmission was broken and it was gonna cost more to repair than it would to buy a new one. AHS doesn't always replace it. They give you an amount. If they cost more, like when there was a dishwasher shortage back during COVID and dishwasher prices were extremely high, we had no choice but to buy a new one. What they gave us really didn't cover an equivalent. We had to fight to get more money, which still didn't cover it, but it helped.

We've been with American Home Shield since 2017. It was part of our home closing. We had to spend $600 because we had a credit and they weren't gonna give us the cash back. Our realtor offered us this option. I am not thrilled with the fact that we probably tripled our premium if not more every year. They think we're locked in that they can just keep upping it $300 and $400 every year. At some point, I’m gonna take the time and research other companies and not continue to pay the exorbitant pricing. If you need them, you could give them a shot and see how you like them. I’ve told people we use them, but I'm not gonna put myself out there saying that they're great.

We called another company on our own as things got worse over the weekend, I have 3 young children and the temps were awfully high (81 deg in the house). A tech comes out and actually did their job and noticed the unit had too much refrigerant that shut sown the capacitor. Nothing about this warranty program seems worth it to me. The people that come out to your house service you different because you're the "warranty people". It's like being the Medicaid of the home systems world. We were able to get a condensate pump replaced which was something so I added a star for that.

Their customer service is very friendly but at the same time will not be very helpful in a friendly manner. When I called over a weekend about emergency service to my hvac that stopped working 2 days after it was "fixed", they kindly didn't care as they could see it was fixed and operational after my service call 2 days ago. I'm thankful we were able to get someone out to us outside of using the warranty.

The minor things I have submitted through them have been fine though. It’s just this latest one that left a sour taste in my mouth. Also, AHS should have more transparency on why things are not covered because with a lot of the things that go wrong, American Home Shield says they don’t cover.

And then when they finally came out, I spoke to the owner George. And George said that since they did a no-call no-show twice, they will take care of the charge which was not the truth. He never took care of the $450 charge. He submitted it to American Home Shield. They kept saying they never got a ticket from American Home Shield for the service.

I've had to escalate it to American Home Shield four times now just to get someone to come out. I finally got the Fixer to call me back and confirm that they have the ticket. I'm still waiting for them to call me to see when they can confirm the appointment. They said they'd be able to do it today. But unfortunately, I work 9:00 to 5:00. So, I asked them if we could do it on a weekend. And they said they would let me know. This has been ongoing for a month and everybody's kind of dropped the ball.

AHS has gone downhill in the seven years that I have been with them. When you call over there, you used to be able to get a supervisor if something happened. Now, everybody wants to try to fix it themselves, and they can't–they never do. They tell me they don't have the power to do it. And then escalation is supposed to call me back but never calls me back.

And the worst thing is they say they put notes in the system, but none of the people at American Home Shield ever read notes. I asked people to call me back after 5:00, after work, because I don't normally have time during work. But they don't read their notes ever.

I dug up my backyard and found the septic tank. I told them I don't need the camera anymore. We found the septic tank and we just need Fixer to come clean it. They said they’ll put that in the notes. But each time I call back, they keep telling me Fixer needs a camera.

I'm probably going to end up switching warranty companies because of the headaches I've had this year alone. I wasn't happy with this experience. I've had backups in my house, not because of the septic. And we got problems with our water heater as well, which they don't want to cover as well. That's $4,000 from us out of pocket. There has been a lot of problems this year with American Home Shield and I've been very stressed.

At this point, I don’t even know what’s going on. They’re just guessing on how to fix it or which parts to replace. It’s 115 degrees in the Palm Springs area, and our refrigerator is not working properly. We got food poisoning three weeks ago. I even told them I was going to cancel, because if there’s no coverage, why have insurance or a warranty? Someone just convinced me to stay and said they’d give me a break in a couple of months or so.

AHS has covered everything that we called in on, although the price is high.

My air conditioner went out. I called and let them know I was having a problem with it and they sent someone here to check it out from AHS. and they sent Air Duct Heating & Cooling. And the guy came and checked it. And when he checked it, he said the air conditioner was gone. It was no good. It was old. And he had to call and find out if they would be able to give me a new one. They said one was supposed to be delivered on Monday and I haven't heard from either one.

My most recent claim was for my dishwasher. They came out and looked at my dishwasher and said it was fine. They looked at my dryer, it was a vent and had to clean that out. And then, they looked at my washer and I don’t remember what they replaced. But then, I had them come back because after the spin cycle, the clothes were still wet. You could squeeze out the water. And the basket that turned, it was moving from side to side. So they had to order a second part and they fixed that.

And the last time they repaired that, I told them that it was still the basket inside, it still moves a lot. But they said that that was normal, that I just have to put the clothes in evenly on our end. I don't know if it's because it's an older washer. But yeah, it still moves. But the clothes, the spin cycle are working better.

Their service is a lot better than before. The service that I like now is that I get text messages. So I can respond yes to the appointment or no. And before, I had to call and the wait times were very long. And I like the American Home Shield website where I can just request service online and, same thing, I don't have to call and wait on hold anymore.

I also paid for someone to come and look at my electrical. But I paid for nothing, really. He said, "Oh, your light's burned out. You need to replace the light bulb." But when I plugged in my appliance, like my hair dryer, it didn't work. So he said, "Oh, your switch is off. You need to turn the switch on. That's all you have to do." But now, it's not working again and I don't wanna pay another $150. That's my only complaint. American Home Shield is actually very strict about reimbursing you. I thought that they shouldn't have charged me for them to tell me I need a new light bulb. I'm 75 years old and I don't know that. He was here anyway looking at a plumbing issue, so I should not have been charged for that visit.

We recently had another claim for our pool and I didn’t have a problem with that. The issue was with an electrical thing with the box where they turn the pool equipment on and off. There are dials there. I don't know if it was bent, but our timer wasn't automatically turning on and off the electrical part of our pool. It was preventing us from being able to do that. I travel a lot for work and I needed to get this fixed because there are times when I'm not gonna be around to turn it on manually in the morning and evening.

The guy who came out checked it out and he was really nice. Before the visit, I texted him a picture of what the issue was. When he came, he had a little dial with him. He did his thing and changed the part. He got it done in a timely manner and he only had to come out here one time. Everything is fine now.

I had to make another claim because something happened with the coil of the AC. And they said that they’re gonna come back, but they never showed up. I spent seven or eight days waiting. Then American Home Shield tried to contact them. They finally say they’re gonna send the report, but they never did. It was almost like nine days that I waited for them to show up.

And then the next day, I didn’t have AC at all. They came, and they replaced something. And then the next day, the pipes outside were all frozen. They came, they fixed it, and they said that it’s working, but it’s not that cold at all. So, I’m done with them because every time I contact them, for some reason, they never respond on time, or they always have something to say back.

But at my other houses back in Texas, I never had issues with them before. Last time, I had some issues with the plumbing, and they sent another company, and they showed up right away. So, I don’t think AHS is the issue, but they should be more careful. Because I call three times for the same reason, they’re gonna tell me that they’re gonna call me back, and they don’t call me. And then they're just giving me the same answer that they cannot do anything until the contractor sends the report. But that’s their job. They should have contacted them. But besides that, I don’t have an issue with them.

We had an issue where they sent out Elite Heating and Air. They came and did what they were supposed to do, and we didn’t have any more issues. Our unit is just old.

I was referred by my neighbor to American Home Shield. They’re prompt with their service about sending someone out. It’s not a long wait time for them to send someone out. If there’s an emergency, they’ll try their best to get them out that day. I just don’t like certain things I feel as though should be covered, and a lot of things aren’t covered. I wouldn’t say I’m very dissatisfied with AHS, but I wouldn’t recommend them.

That’s when the circus began. I would get a notification from Sears saying they had ordered the parts, and I’d get a notification from American Home Shield saying the part was no longer available. Then Sears would send me a notification saying that part was no longer available, or that they were gonna schedule another appointment, and then they’d cancel it, and then they’d reschedule. That went on for about a month.

With regards to American Home Shield’s customer service, I could barely understand what the person on the other line was saying wherever they were located. I finally got to a supervisor after a month of calling and reaching out to them and he spoke really good English. But the rest of them were not good.

After contacting Home Shield repeatedly, they offered me a cash payout. So I took that and I fixed the oven myself by putting in a new temperature sensor. It works just fine. I don’t have much good to say about Sears or American Home Shield either because it took a month to resolve the situation. And they didn’t resolve it, I did.

But from what I hear from other people about these other home warranty companies is that they’re no better. Sounds like a complete rip-off. But I’ll give American Home Shield the benefit of the doubt.

With my air conditioning claim, it’s working fine now. The technician just tightened a screw. American Home Shield is the best.

The last guy did what needed to be done. He told me he needed to cut my wall but wasn’t responsible for putting my wall back, and I was fine with that. I told him I wanted only one or two of the sockets fixed. That was fine.

The lady from American Home Shield I spoke to was really the one who messed me up. She kept telling me I had to cut the walls myself ‘cause they won’t pay for this or that. She really pissed me off and screwed the whole thing.

Then she kept telling me they’ve ordered the parts, but I haven’t heard from the contractor since then. Nobody has called me about a part or if I still want it done. The contractor told me they had to cut the wall and will have to come back, but nobody else came back.

So, that was my problem. It wasn’t really with the contractors, even though they were late coming. It was with American Home Shield. Half of their representatives don’t even know what they’re saying or what I’m saying. They’d just be rattling on. I couldn’t do it anymore with them.

I also had a claim for my refrigerator a while ago. The technician was telling me, “What you’re gonna have to do is get you a board and stick it out…” I’m saying to myself, “Why the hell am I doing anything? That’s why I pay American Home Shield and that’s what they called you to do.”

I called the warranty and told them all that but nothing was done. So, I just saved my money up and bought a whole new refrigerator, because I couldn’t go through that again. It was stressing me out.

In addition to that, which I did not appreciate, they sell me a policy and depending on what they’re reading, I get two different stories. I can go online and read the contract where it actually says they are responsible, but I was told that it applies to something else.

The technician also said that the warranty wanted to attach a new coil to an old condenser that’s 20 years old, but they both have to be replaced. American Home Shield didn’t want to hear anything about this. I’m still nowhere. They’re looking to grab my money and looking for a way out. They raised my premiums tremendously, but they don’t want to cover anything.

I happen to be an attorney. I’m looking at the contract and I was saying, “Why aren’t they paying?” I went up the chain and got nowhere. I actually asked to speak to the legal department, but they would not put me in touch.

American Home Shield has poor service. I actually switched to someone else for one year, but I got a company that was worse than them. So, I went back to American Home Shield.

Everything works, but they want me to change my whole AC unit just ’cause of the water leak. The tech told me he could install a pump to push it out faster. I paid the 780 out of pocket, but the line was not able to reach outside. They reimbursed me my whole money, no question asked, but the last guy told me I had to replace the whole unit of the house in order for him to do the job.

All four times, it was the same technician that went out there. The supervisor promised me if United Air Temp could not do it, they would send a different contractor just to get a different evaluation, but that never happened. I just want different feedback from a different total company. It’s like you bring your car to a shop and they say you got to replace your whole transmission, then you go to another shop and they say they probably can rebuild it.

I do think it’s very expensive, though. When you have to do the service call, I have to pay 100, and the man wasn’t even here 30 minutes. I would recommend AHS, but I’d tell people to try them and see if they’re happy with them, because everybody’s experience is not gonna be the same. It might not be the same technician or the same problem.

I’ve been with American Home Shield for a few months, and I would recommend AHS to anyone who doesn’t have someone they can depend on to fix whatever appliance. I would tell them that they do a great job. I’m still kinda confused about the price, though. I don’t really understand why I have to pay money if I’m paying a monthly fee, and I’m not totally comfortable with it.

Home Shield gave me a $120 credit, which I used for that service, but when I tried to reschedule, they told me I owed $120. It took a while to solve their mistake, and because it took them three weeks to solve the problem, the 30 days expired and I couldn’t get service on time. I’ve been waiting since Monday, and I’ve already been without AC for several days.

Now I have to pay another $120 for somebody to show up today. Hopefully, this time they’ll solve my problem.

He wouldn’t allow me to explain what the problem was. He cut me off while I was trying to get my point across. My husband tried talking to him, and he was more receptive then. Everything is working fine now.

Were satisfied with American Home Shield, and we feel it’s a good service. They have good customer service. But I know my husband has complained because they’re based in another country. He said it’s sometimes hard to understand people. Overall, we're very satisfied. We’ve had it for many, many years.

The technicians replaced a part in the fridge and that fixed it. There was no more water leak, and the ice maker started working as well.

In terms of response and service, it’s been pretty good with American Home Shield. The sticking point is the monthly premium and the $100 service charge for every visit. But overall, I’m happy with them.

Also, some things within the contract that I signed with American Home Shield need to change. I had an issue with the plumbing service and the company that they hired couldn't correct the problem. They couldn't do the job. I paid for the service for it not to be fixed by the company that they hired. The company told me that the issue was something that they didn’t do. They left me to take measures into my own hands and try to figure it out or pay out of pocket.

There was also a time when I thought something was related to the same thing but American Home Shield told me that it was different category. If you put in a request, plumbing is different from your appliances and appliance is different from your electrical work and stuff like that. The claim was in reference to my Jacuzzi tub. I wanted to have that looked at. I was told I had to put in another service request since that was different from my appliances. That was understandable.

Now I have had some back and forth with AHS because I had a baby needing breastmilk and formula to be stored and it has already been 2 months of putting ice in a cooler, and they "escalated my concerns". On June 4th, the Sears tech had informed me that the fridge is damaged and they will not be able to service it further. On the AHS Dashboard this appointment was marked as "completed". At this point I bought a new fridge on June 11 because 2 months with no fridge in 2025 is crazy. For the next month AHS and Sears bounced me back and forth with no one knowing what to do and all of the call center agents reading their rebuttals from a script.

Finally I was scheduled for Sears to come back out on July 16th. No one showed up, because they know the fridge is broken. July 28th we are reassigned to Kasey appliances. They tell me they will tell AHS the fridge is broken because it is still sitting in my garage until I can get AHS to pay me out since the policy I have covers a new fridge. AHS tells me Kasey said that they want to refer the fridge back to Sears.

Now it is August 1st and they are sending another company out here to look at my fridge today. So I have to bring myself to writing a terrible review that I held off on for 4 months, and am reverting to scolding call center representatives to forward me to a supervisor or escalations so I can try to refund my policy. I did not want to do this, but AHS forced my hand.

AHS did not escalate my complaint properly. AHS did not call service company. AHS did not return my call as promised - 4 times.

I submitted the claim through my American Home Shield app, and it’s a quick process. The app was user-friendly. We just file whatever repair we need, and once we file what service we need, whether it’s HVAC or appliances, they set the service, and then we can call the service to set it up, or they’ll set it up for us. But because I’m a Realtor, I wish I could have a little bit more say in who’s coming to the home so I could do research on them rather than just take the company itself. I think it would be cool for consumers to be able to pick the company that they’re gonna have to their home.

But the appliance guy was great. The recent HVAC guy we had, I'm actually getting with the company because they ticked us off. So, we're working on that one right now.

After multiple attempts to resolve my concerns through their support channels, I was left without results or reliable solutions. Based on my experience, I would strongly advise others to avoid this company. It has been a costly and frustrating ordeal, and I do not recommend American Home Shield to anyone seeking reliable home warranty coverage.

The technician himself said he thinks it’s unwise to replace just the evaporator coil - mismatching, hard to do, like “surgery” to bandaid an old and worn system. He recommended a replacement of at least the indoor part of the unit - at least initially. We hear from AHS later that not only did they claim that the technician did not find the duct work as in actual need of repair, but also quoted us for out of pocket cost for the evap coil leak. They are asking over $2700 dollars from us for “modifications” while what they’re covering is only $350. They offered to do cash in lieu for $850 but that’s a joke because the real recommendation - in writing - was a proper fix by replacing the unit. All this in addition to the fact that this all could have been cause by their delay in the first place because the first two technicians did not find an evap coil leak. It’s a mess and will likely require arbitration.

Meanwhile school starts back next week and our house is uninhabitable. They did reimburse some of the cost of portable units but the summer heat has the house - which cannot run the AC without freezing - still at 84 or above even with 3 portable units running. We are having to stay with family 2hrs away and may even have to incur more out pocket costs in order to be close to the kids school for the first day next week. Just this summer alone it’s now been almost 50 days without working AC. All that to say, the juice is entirely not worth the squeeze. Save your money and don’t drop it into the empty bucket that is AHS unless you have excessive amounts of time to make phone calls, fight for what they contractually owe, and not have items working for extended periods of time.

When I call AHS I get the same scripted response by the managers, "We can give you a status update but nothing more." The biggest frustration for me is they are good until you have a real problem and really need your service that you pay for to work, you don’t get the value of what is stated in your contract agreement. So here I am still waiting almost a month and no working HVAC. As a customer I paid based on the contract and feel my experience should be better when it’s time for a major system breakdown.

I spoke with 10 customer service agents who had very strong accents that I had difficulty understanding, and who would not get a manager for me to speak with. During this time temperatures were 110-114 degrees. I asked the Air Conditioning Company they sent me how many times they have installed a new AC unit. Their reply, in 15 years of dealing with them, ZERO! My unit is older, I was told that did not matter when I was sold the plan. I was told I could upgrade which meant I could get a new unit if my unit was unrepairable, for close to 8,000 and AHS would pay 800.

The contract states they will pay up to 5,000 so be aware it can be $1 to $5,000 that they will honor. They have misrepresented what they pay for by protecting themselves with the fine print. The customer service agents can only reply by reading a script which has been probably been prepared for them by their legal department. I want to warn honest customers not to buy this plan. Your hard earned money you pay each month trusting that when you need this service it will be there for you is false. They don’t even care if you are in an emergency situation such as mine. Today is July 28, I filed my claim on July 7th. I am waiting for the (new) compressor to arrive so I can make arrangements to have it installed. Tomorrow it will be 114 degrees here in Az. I feel like I have been taken advantage of!!

And other things I've used with them have been good, so it's just a one-time thing. But they've stopped all communication. They don't even respond to me anymore for that product. That's unsettling. Things are falling out on the outside of my house. It's a brand-new system. I paid $13,000 for it. So, not really happy about them on that. They used a thing called Frontdoor Pro, and I'm not sure if that's their billing and claims department, if that's how people subcontract part of their work out. But that seems to be the disconnect between Frontdoor Pro and the vendor who provided the service. They're not doing good on that. That was a big expense. And they didn't really pay a lot for it. It didn't really fall under my claim. I think it was only about $400 or $500 that Home Shield put up. So it's not like they had to pay for anything, as I did.

In my opinion, the home warranty is on the expensive side. Nothing extraordinary, but it’s been reliable when I’ve needed it. I’ve been able to reach customer service quickly, either by phone or through the app. The app makes it easy to create service calls. Overall, I’m satisfied.

So, the air conditioning unit (AC) was running all the time. During the day, it's set to 76 degrees, and it would get up to 80 or 82 degrees. Basically, it wasn't blowing cool air. So, I called the technician and told him what the problem was.

He was there, and he put gauges outside. He went into the attic and said that the inside coil had an oily residue and likely had a small leak. It needs to be replaced. And then, he tried to order a coil. I think American Home Shield worked with them.

The original one was backordered. They ordered the wrong one. It was three weeks in. And they said, “We can offer you cash in lieu.” I said, “Well, the cash in lieu versus the cost to replace the coil does not compare, which the local contractor is telling me”.

The coil was worth $1,000 plus the cost to have it installed. So, everything is gonna be like $2,300.” But they really left me with no choice. Everybody was frustrated. It’s 95 degrees in Texas for three weeks. So, I took the cash.

The technician who came yesterday already had a coil because when I contacted them, I said, “Well, the contractor that was working on it said the coil was bad. So, he didn't come out and look. He just ordered based on what American Home Shield told the vendor, and relayed it to me.”

When he opened the door, it was still completely silicone-closed like it had never been opened. My unit was full of Freon, and the coil in it had no leaks. He's saying that it's likely that the thermal expansion valve on the coil was hung up and frozen, which didn’t let the Freon to flow. So, in short, I have working AC, and it's cold.

But you can't send coils back. And I already told him to order one. I think both of us were probably misled by them. There's no problem with the unit. But the technician from Air City hadn’t troubleshooted it correctly.

I have nothing against him. He was using a home warranty and thought that he was gonna get extra. But it was not the issue he said it was. And based on what my technician saw yesterday, it doesn't look like they actually even opened the unit to look inside of it.

So, I hired a contractor of my own. It's just a guy who has been in our area for a long time. I contacted him because he's local. And he's like, “Look, I could get you a coil.” I told him how much cash I was getting.

And he's like, “Man, that's gonna be tight, but I will fix your AC if it's a coil.” I should have asked him to come do a second opinion, instead of a better judgment. But he ordered what I asked, and he came out.

I still have the old coil at my house. At this point, I don't know if it's worth anything to send it to American Home Shield to show them that there is no oily residue. There was no leak, and the unit was full of Freon.

The technician added like a pound and a half just to make sure it was cool and good in this heat. The coil on these units has a thermal expansion valve attached to the unit. But it controls the flow of coolant through the coil, which actually makes the coil get cold, which cools the air.

He said that the coil had a hole, which you can't repair because it's a very thin aluminum. So, he told American Home Shield that I needed to buy an entire coil, which I did after three weeks.

The new coil does come with a thermal expansion valve, a new one, but that is part of the old coil. The thermal expansion valves are not on backorder. It wouldn't have taken weeks. We could have got it off cheaper. A thermal expansion valve is $150, and a coil is $1,200.

I did get a cash-in-lieu offer, which was great. But I did tell them it was not gonna be enough to fix the issue. I still had to pay another $1,400 out of my own pocket to get my unit fixed, just because Air City provided incorrect troubleshooting information.

They weren't also willing to work with me when I sent them a repair receipt, saying it was gonna be more than what they offered me.

What I don’t like is that sometimes it takes a lot of time to get them to respond to issues. For example, Climate Brothers took a week to get to me, and it took two months to get my stove fixed. In the grand scheme of things, I recommend it for peace of mind, but I tell people that if you submit a repair, it could take anywhere from two weeks to a month to get resolved.

I had a claim a few years ago with the door of my oven. They said they couldn’t find the part and couldn’t help. I found the part online and fixed it myself. I asked them to cover partial reimbursement for the $100 service charge, but I never got anything back.

I like American Home Shield, but my only issue is that it’s hard to get people on the phone sometimes, and they don’t always select the best technicians. There was another AC technician they used to send who was terrific, spent a lot of time at my house, and did a great job.

I’ve been with American Home Shield for about 1.5 to 2 years. I decided to get the service because I bought a new house with new appliances, and things started to age. I had a couple of appliances fail on me, and I had to replace them altogether. I thought it'd be prudent to just cover myself in case other appliances started failing.

One incident I had was unrelated to this repair, where they came and charged me $125 for the service fee, even though they didn't cover the thing. I did end up calling about that service issue thing, and they did refund my $125 because I threatened to cancel, but I shouldn't have had to call in. I do like how easy it is to schedule service, and so in that way, it's kind of good.

It's a good idea to get American Home Shield, but just make sure that the things that you need are covered. There are a number of things that aren't covered, but it's like an insurance policy for your home appliances.

I’m in a brand-new home that I just purchased. I bought the warranty on it to protect myself, but it’s 103 degrees outside and I don’t have any air-conditioning. I reached out and paid the service fee for them to come out. I received a diagnostic report from the technician who came out, and it was very detailed. But whatever they reported to American Home Shield was different, so they denied my claim.

I didn’t agree with their denial and requested another company to come out, but they said they don’t have anybody in the area to accommodate. I paid $150 for that. And so, I called back and tried to cancel my account with them. They offered a refund for the service because they said they want to keep my business, but I have yet to receive a refund or an email confirming that.

I explained to them that the entire purpose of the warranty is to protect homeowners from things that they’re not aware of when purchasing their home, and they did not do that. Now I made another payment to this company that I feel like I’m not receiving any benefit from. People need to know.

Also, when I call someone who represents American Home Shield, I speak to someone who can barely speak English. They should be able to accommodate the fact that that’s the number one language in America.

I’ve called American Home Shield a few times with questions. Sometimes they say they’ll call me back and never do. I actually still have an outstanding question from months ago about a prior claim. Our furnace kept shutting off, and it was freezing in the house. They sent someone out, but they had to come three or four times.

Eventually, the furnace had to be replaced, and they had to remove the attic frame. When I called beforehand, American Home Shield told me they would cover the attic frame. Then later, they said they wouldn’t. The HVAC company didn’t put it back the way it was, and I had just had the inside of my house painted. Now it’s not like it was.

I called American Home Shield again, and they said they wouldn’t cover it. I told them someone I spoke with earlier should have a note saying it would be covered. They said they would get back to me, but I never heard back.

After that, the air conditioner went out. American Home Shield sent someone out, and the service itself was good. But the technician had to go back into the attic because the furnace technicians had rerouted the wiring. That rerouting was the reason the air conditioner wasn’t working.

I called American Home Shield and asked why I should be paying a $100 service fee when this issue wouldn’t have happened if the furnace work had been done correctly the first time. My concern now is when it’s time to turn the furnace back on, am I going to have to pay another $100 because the wiring still isn’t right?

I’ll deal with that when we turn the heater back on, but I feel like it’s going to become a problem. I’m not going to keep paying $100 over and over for something that should have been fixed properly the first time. I may have to change warranty company at that point.

When I called American Home Shield, I tried to explain the situation, but the person I spoke with didn’t understand what I was talking about at all. I had to file a claim for the AC or the furnace because of the wiring issue. He kept telling me I had to pay for another service call fee. He just didn’t get it. He couldn’t grasp what I was saying. It was extremely frustrating.

Eventually, I was told by American Home Shield that they were going to give me a cash payment in lieu of a cash out. I hired somebody else because I was getting a cash out payment but American Home Shield turned around and changed their mind. They said they were not going to do the repair and also not giving me a cash out. And now, I have to eat the bill. I've been a loyal customer for a long time and this was how I was treated. I am seriously considering my options of getting another warranty company because I don't trust American Home Shield. I’ve had to escalate issues with them in the past and they play a game where they try to wait you out until you give up and handle it yourself.

The customer service line is always staffed by someone who barely speaks English and is hard to understand. The conversations take twice as long because they repeat the same points unnecessarily. The other day, the representative kept saying, “I understand”, which wasn’t the case. I got so frustrated. On top of that, it was 100 degrees out with a heat index of 108, and I had spent a month without air conditioning in the lower part of my house because of this fiasco.

The issue I have right now is that there's no one coming to get the repair done, and my refrigerator's still not working weeks and weeks later. When Kevin was here, we discussed that this KitchenAid model has had a lot of issues, so we considered getting a different refrigerator. I called customer service and was told we had to decide whether to accept the repair money or have the work done, and that it is not something we can change our minds on.

After we talked about it, we decided not to get a new refrigerator because the one we have is just right and matches our appliances. They're all black stainless, and there was nothing we could get that would match because they would not replace it with the same one. Our refrigerator was $4,000, and the repair is about $680. So, I said we will have it repaired and see what happens, and hopefully it'll last a while since they're putting an entirely new door on. She told me that they’ll get the repair service back on track and someone will call me. I've called in twice already, and no one can tell me if this is back on track and if we're going to get it repaired.

I actually used something out of that refrigerator by mistake. I took some cream cheese out of it and put it on a bagel, and got food poisoning. I was sick for two days, so we have to be very careful not to put anything in there. I want to get it fixed so that I can have my refrigerator in the kitchen instead of in the garage.

If we'd gone ahead with the repair when Kevin came, everything would have been great. He likely would have gotten the door in within a couple of weeks and installed it for us. But with that pause, it all fell apart. It shouldn't have been a problem, and now I’m disappointed with American Home Shield.

Weeks have gone by since I confirmed we wanted the repair, and nothing has happened. It would be nice if they could let us know if it's going to take another few weeks. At least we’d have something to look forward to. The worst part is that if our refrigerator in the garage breaks down, we’ll be left with nothing.

The washing machine, he said it was running fine. He took the front part off. He said there was no water in there. What made me even put the claim in was from the water coming out of the bottom of the washer, you could press down on the agitator inside, and you could hear water moving around inside of the thing because it hadn't all come out, but a lot of it had. I had to end up replacing my flooring in my bathroom because of how much water had come out.

He said, I'm taking videos of it. It's running fine. I'm sending this to the customer. Nothing is wrong with it. Okay? So now, I'm just running very, very, very small loads, which means I'm using it way more, but I'm just using it in a small load. But he came back out and said, Nothing was wrong with either one. But as I said, the refrigerator is still not working. And I'm not using the washing machine how I would normally use the washing machine because I'm scared I'm gonna mess up my floor again.

Do not go with their company. You may be very disappointed with your outcome with American Home Shield.

The first time they came out, the technician replaced the capacitor, but we’d already had a new one last year, and maybe the year before, so I was doubtful. Ten minutes later, the AC was acting up again. The second technician said it was the motherboard and needed replacing. That took a while to order. When it was finally installed, the AC started having the same problem within ten minutes.

They weren’t diagnosing the problem properly. They were guessing. The third technician didn’t identify the issue either. Finally, the fourth guy came out and actually knew what he was doing. He took things apart, but by then the AC wasn’t making the noise or shutting off like before.

Whatever the third guy did. It temporarily stalled the issue. I should also mention that I’m a lung cancer patient, and without air conditioning, I struggle to breathe. I had to buy a $300 standalone unit so I could sleep at night and not feel like I might die.

The fourth guy, Eric, said that the standalone unit I had running may have kept my AC from completely shutting down again. It may have been trying to keep going, but at a lesser degree. He then took the system apart and put everything back together.

He told me, He knows what the problem is, unless it happens in front of him. It can’t be 100% sure. So far, he can't get what I described and it's an old unit. I told him I wasn’t willing to go without an air conditioner for a while.

He told me that the best thing that he can do is put it back together and that’s what he did, and it’s been working ever since without the standalone unit. Fingers crossed it continues. He told me the compressor is going out, which is causing the noise, and estimated roughly $1,200 to fix it. Eventually, it will make that noise and stop completely, and then it won’t restart.

On top of that, they’re at least an hour and a half away, so I could never get a morning appointment, which would have been ideal. They always scheduled me for late afternoon, in the heat of the day, when the AC would be completely off. It was not good.

When the company came out, they said the insurance policy only covers issues if the AC isn’t running. The technician showed up and said that he can’t do anything. I wasn’t pleased with that.

Some experiences have been positive, some not. Not all the companies or people they send are the best at repairs. Some are good, some aren’t. So I’ve had a mix of good and not-so-good experiences. Customer service has been fine. They generally respond quickly.

I had a company come out to work on my furnace, and the exhaust system failed inspection three times last year. The last visit was a mess, they were cutting PVC pipe and left everything all over the furnace room floor without cleaning up.

Another time, I had a problem with my dishwasher early on. Technicians came out three or four times, and then they offered a buyout. I liked the dishwasher we had. It was fine, but the issue was never resolved. I have a Fisher & Paykel dishwasher, and one part worked while another part wouldn’t.

In fact, I had to pay an extra $100 for them to come out and try to fix it, and it still hasn’t been resolved. I’ve also had trouble with my microwave, it took over a year to get that fixed. Recently, my water heater was handled quickly. Some issues get resolved fast, some don’t. That’s where I’m at with them.

I wouldn’t say they’re bad, but they’re not the greatest either. In my situation, I’ll keep the insurance because appliances are expensive, and paying $100 for a repair is fairly reasonable compared to what it would cost to have someone come out and fix it.

It was very easy to submit the claim through the online chat. I woke up one morning and the air conditioner wasn't working. Everything in the house is working, but the unit outside is not. There was no power to it and it was stripping my main breaker any time I tried to turn it on.

American Home Shield did not say much outside of who it was gonna be. They called me within an hour of the claim being in.

The interaction and communication with Ackerman Heating & AC Inc. was very easy. I can't remember what he said, whether it was the capacitor or the condenser, but it's not fixed yet. We are waiting on some part. They said it would take a couple of days, but it's probably been three or four now.

We’ve been protected for three or four years now. They replaced the washing machine for us when it had issues two years ago. It was going to cost $600 to fix it, and they gave us money to buy a new one.

Quality Appliance Repair LLC came out for the dishwasher because it wouldn’t go into the wash cycle. I called AHS, and it was a voice prompt that told me what to do. It was easy. I’ve got the app on the phone and all that, so everything worked out great.

The contractors were good. They replaced the motor and diverter inside the dishwasher. He was there 20 minutes, and figured out what was wrong, ordered the parts, and came back about two or three days later to install it. It’s great and is working fine now.

A technician from another company came out to look at the shower. It turned out that it was clogged. The technician said that the showerhead has a filter that could be unscrewed and washed out. He just did that, unscrewed the top of the showerhead and rinsed it out. He was only here for about five minutes. I went to Home Depot and bought a new showerhead for about 15 bucks. It’s been operating perfectly since.

I complained to American Home Shield, and I don’t know what action they took. I just don’t want anybody else to be treated the same way. I don't blame American Home Shield for what happened. I think they're a good company. It’s the contractor that made a bad decision on their behalf. I also think that their price is a little bit high. $125 is pretty rough to pay for someone to come out. I’ve been with American Home Shield for many years. I used to pay $50 for a technician to come out, and now it’s more than double.

American Home Shield just went up to $95, and I can’t afford that. I barely even use them, and I feel like my bill with them shouldn’t go up. Now when I do use it, I have to pay the $250 deductible. That’s just outrageous. They’re about to make $1,000 a year off of me. If I have a problem, I could just go ahead and do it myself and save myself the $1,000.

All the service people would tell you that they have the parts, but we have to use American Home Shield’s parts. I can't use the service people’s parts. Last summer, we were without our air conditioner for a week or two in August. So, that sucked. If I get somebody that I can understand, the customer service is okay. But usually, that doesn't happen and you don't get anybody you can understand.

On top of that, the technician asked for my phone and told me to go to the link for the review from American Home Shield. He gave himself a 5-star review from my phone and then closed the claim. I had to call and ask for a second opinion from American Home Shield. The second technician came to the same conclusion that the problem is the compressor. But he said that based on his observation, there was nothing related to a power surge and it was normal wear and tear, which was what he put in his report to American Home Shield. They determined that my non-covered fees will be about $2,000 because of the first Foxcroft opinion that said it was caused by a power surge. So, they combined both and said they would cover part of it, but not everything. So that's been a nightmare.

I called American Home Shield and they said they would potentially make a cash offer. I was okay with that as long as it covered my things. They came back with a cash offer of $500 when the estimate on the second opinion was 2,500, and a minimum of $2,500 to replace the compressor, and $5,000 to replace the whole unit. I declined it because it made no sense. Normal wear and tear should be entirely covered. I've been consistently paying my bills without any issue. So they're happy taking my money, but when it comes to covering when an incident happened, they are turning me around. It's been a very unpleasant situation. So for a month in this heat, I have no air conditioning and that's terrible. American Home Shield decided to send a third opinion for validation and there will be no fee. This is so the technician can determine how to move forward.

This third opinion came sometime this Monday and the technician said it was normal wear and tear. American Home Shield decided to move forward and cover, but there is a $145 uncovered expense that should come out of my pocket for things I don't understand. Also, I woke up this morning and realized that they said I have a past due balance of 125. So I called them to find out what was going on and they said it was for the third opinion, which they said there was going to be no charge. I told them that it’s part of the initial service request that has not been fixed. So, they said they will review that, and I'm still waiting for feedback from them. It's been very frustrating. I am extremely dissatisfied with the service. They are turning me around and it's very unpleasant. But the customer service is great. The people that I talked to are amazing. With research, they were able to find out what was going on and were willing to help.

The technician showed up at the house, but the request is not covered by the policy so, so he didn't do anything in the house. He just wrote down a report to the AHS that he wasn't able to do anything because it's not part of the policy to fix it. So, I called AHS to get a $100 refund for my deduction, and they approved it.

The first guy did not fix the problem. The second guy came and he fixed the problem temporarily. The dryer started squealing within a couple of hours after he left. Then the washer started shaking vigorously after he left. He changed the oven light, but it went out the next day. And they never really checked it for the heating problem.

The guy came back a third time. It was the same repairman on the second. The dryer stopped squealing. Although after he left, I called him within five minutes of him leaving, and said it was squealing again.

He didn't do anything to the washing machine on his third trip. It is still shaking. Then he said his office did not give him the oven light to replace. And again, he did not check for the heating issue. At this point, none of them have been repaired.

I reached out to American Home Shield the day after they came last time, which was on Tuesday. I talked to Shalice and then I talked to a guy named Anderson. And then they told me within a day or two that I would hear back from the appliance replacement department regarding whether they were going to replace the appliance or what ATL Agile was going to do.

I got an email from ATL Agile yesterday stating that they have parts ordered. They didn't say which appliance, whether it's the washer, dryer, oven or all of them. But I have not heard back from them.

I have been dealing with American Home Shield for over 20 years and this is par for the course. This is what always happens. They have also done damage to my home. The air conditioning people who serviced my air conditioner 10 years ago installed the drain incorrectly. And it leaked while I was on vacation for two months and did about $140,000 of damage to my house. I fought with American Home Shield but they refused to accept liability.

My insurance company paid me about a little more than a third of what I've mentioned for the repair. I don't think that adequately covered what was damaged. I had to do a lot of the work myself in order to make the dollars work. I would not recommend American Home Shield to anybody.

The only problem that I have with American Home Shield is that I spent $100 for the air conditioner guy to come out, and then a week later, my condensation pump went bad. The contractor came out, but I had to pay another $100, when I felt like it was something associated with the same thing.

If it were the refrigerator that went out, that’s a whole different thing. They should at least give a discount, especially for longtime members. Thank God I don’t have to use it that much. $100 is a lot to pay every time someone comes out.

I don't know if we've been on the website. We've just called. I do like that when we call, they respond right away and send someone out pretty quickly. That process has been fine. Everyone who’s come out has been pleasant, friendly and professional.

I have a feeling that it'll be a harder process if we have to have something replaced and they have to put out money. We’ve used them twice – once for an old AC unit, which was making a very loud noise.

We weren't sure if it was being efficient at the time, so we called AHS and made a claim. The contractor who came out from Chadwell Comforts was very pleasant and friendly. He answered our questions but wasn't able to do anything to fix it. He put a screw in to try to minimize the sound, did some electrical checks on it, and readjusted it so the blade would not hit the side.

The other time was for a commercial-grade gas oven, but it worked. They cleaned it out. We had just moved into the house.

My refrigerator went out on May 31st, so I submitted a claim online. It’s very easy to get on their site. If the contractor hasn’t contacted me in 24 hours, they’ll provide me with a name so I can call them. I like that process.

The first initial communication with D & J Appliances Inc. was great. The representative came out when she was supposed to and looked at everything. They had to order parts, which she installed when they arrived after a week.

The lights came on in the refrigerator, and she said it takes about six to eight hours to cool, but it never did. I pressed the water and the ice maker, and nothing was coming out. I immediately called them back, and this was July 3rd, so they said they’d be by next week. But when I followed up when Monday came around, they said they’ll get to it on July 22nd. They said that if I wanted it done today, I should transfer it to another company.

AHS did try to give me another company, but the person they sent out was not experienced with Whirlpool refrigerators. It just got to be a mess. I ended up hiring my own company. They would not reimburse me, and all they can do is send in the dollar service fee.

The American Home Shield representative read off a script and was not listening to me as a customer. Eventually, I went through three managers, and none of them called me back. It shouldn’t have gotten to that. Another guy said they’re gonna go ahead and buy me out, but all they did was call another company, so they lied to me.

Right now, it’s my fridge. My microwave has been repaired two or three times, and I don’t see why they repair microwaves, those are cheap appliances anyone can replace. They’re electrical, so anything can happen, and I don’t think they should keep repairing them repeatedly.

And now, it’s my refrigerator. Some food is frozen, some is going bad, and I have to throw things out every day. The last time they came, they worked on the microwave, which is heating better, but the fridge still has problems. This is the second or third time they’ve worked on it. Honestly, if I weren’t paying American Home Shield, I could replace it immediately. I have good credit and credit cards, but I rely on them for insurance and security, and when it’s time to step up, they don’t. As a client, I feel very disappointed.

I remember calling and having to threaten to cancel my contract, which I was serious about and because of that, they gave me two months free, and I started paying again in June. This was due to issues with my stove and other appliances at home.

It’s better to save for rainy days than rely on them in an emergency. When they really need them and they can’t deliver, it’s not worth it. I don’t blame people for avoiding it. If they save wisely, they can always fix things in their home.

I called the next morning at 8 o'clock and could not get through. It would go straight to an on-hold system that says, “We'll call you back.” After two hours, they didn't call. I called AHS, but trying to understand the girl on the phone was ridiculous. It was almost to the point I was gonna hang up. I couldn't understand what they were saying. About an hour after that, they called me back and said, “We got a hold of them, and they're going to be calling you back.” The girl from Accord Appliance calls me and says, “We can't get to you today. We're gonna have to schedule you out later in the week.” I said, “Wait a minute. You had a no-show yesterday. Why am I not put on first service for today?” She said, “We have other customers for that time.” I said, “That's not acceptable to me. If you can't get here today, then I don't want you to come here at all.”

They finally say they’ll get somebody here between this and this time, but I said no. She goes, “We can get there before 6:00.” I said, “I'm sorry, but I have dinner tonight with family.” I went through the scenario again, and she goes, “We'll try to get there then, but we'll call.” At about 12:30, I hear a knock on the door, and it's the technician who didn't call, but just walked in. I knew it was only gonna be about five minutes because I knew he couldn't fix the microwave.

He's gonna have to order the part. He’s a nice technician and very polite, though. He looked at the microwave, said what he had to do, and left. They had to order the part and it took a week and a day. The week went by, and we didn't hear from them. I called Accord Appliance, and again had to go through the whole scenario of not getting through. I finally got to them and said, “It's been over a week. When am I getting my part?” The lady said, “We have your part. When can we come fix it?” I can't honestly say they had it. All I know is I called them, and they so conveniently said they had the part.

I've been a customer of AHS, and the last couple of appliances that I had fixed, the scenario behind the whole thing was ridiculous. I'm honestly thinking about canceling them, but I'm holding on to them because I got an air conditioning system that's old. That's the only reason I'm keeping them. I'm not keeping AHS to fix appliances because I had a water heater go out, and to go through AHS, it was gonna take a week to get it fixed. I’ll have no hot water for a week, so why would I wanna go through AHS?

My monthly fee keeps going up, too. I'm at the point now where I'm spending $1,400 a year. Aside from the monthly fee, they charge me $100 for service if I have somebody come. The technicians who come have been able to fix issues. But I asked a guy, “How much would this have cost me to get this fixed myself?” It would have been $200. Also, the time limit of technicians behind them getting here or communicating or the time to get everything fixed is a joke. I'm wasting my time.

They said if there were still problems within four weeks, they would come back out free of charge. I put in another claim, but I still haven’t gotten a call back for them to come back out and look at my refrigerator. At this point, I’m not sure I would recommend them.

The flow on the main level was 57 and he said that's where it should be. In the bonus room, it was 60-something. He said the thermostats were not speaking to each other and there was a problem with a connection in the wall. They didn't wanna do the sheetrock and there was a back and forth about it. The last time I got a text message from him, he said that, according to the regional manager, they don’t open walls. So, I'm wondering if that was a correct diagnosis or if we should get somebody else and get their opinion.

I had my dad standing right there with me because he does this stuff all the time. He was the one that recommended AHS to us. I had him there to listen to make sure we were understanding because we've never had to deal with getting an AC repaired. He said, I don't understand why this guy isn't just explaining it to you." I was like, "I don't understand either." So, I was asking the same exact questions my dad was asking to this guy. He wasn't explaining it. When my husband asked him a question, his tone with my husband was completely different than his tone with me. He does not like speaking with me at all, and I don't know if it was because I was a woman or not, but that was exactly how it came off, and that's exactly what I picked up on, my husband picked up on, and my dad picked up on. He was so disrespectful to me.

I told him I was not paying anything until he showed me on a receipt a breakdown of what we were paying for. At that point, we had already gone back and forth for five minutes because he wasn't wanting to explain to me about the refrigerant, that the total cost for 1 pound of refrigerant is $160, and AHS only covers $10, which I understand. He then said, "Well, if you would have gotten the Platinum Package, then you wouldn't have to worry about this now, would you?" It took 15 minutes for him to give me an answer. He still didn't write it down, but at that point, I was already irritated.

American Home Shield was great as far as using the app, and giving me option where, "We'll get in contact with somebody that's gonna come out, or you can contact them," providing that number. That was what I ended up doing. I contacted the company before they even had the chance to even call, which I thought was wonderful. The whole process was great. The only issue I had as far as the app was the appointment that I had set didn't show until two days later. I had called, and I don't know if there was a delay because of that. The app wasn't keeping up with the progress in real time. Otherwise, AHS was wonderful.

The claim process with AHS is fairly easy. You just get online and make a claim. Bass Heating and Cooling, by far, is great. But when they sent somebody from Sears to fix my dishwasher, it took them three times to come here when I specifically put on the notes that I knew the motor was going out of my dishwasher and that it was doing the same thing that happened the last time somebody was here. They supposedly fixed it with a new motor. It's making the same thing. Then they sent the guy out just to listen to it and waste three more days of my time with the dishwasher. That was what's more frustrating. They don't read the notes. They just send somebody without reading any notes. The guy that was supposed to come out didn't even show up the first day. He showed up two days later.

When I bought my house in August of 2017, I had a free year with AHS included with the house purchase. I just continued it. I feel like it cost too much money monthly to also have to pay a $75 fee every time something happens. I'm paying $120 a month. Then every time somebody just has to come look at something, they're charging me $75. The fact that my furnace and AC have broken down with the same problem every year for the last six years, and they're refusing to just do a replacement on the condenser by itself even would be great. They're nitpicky. They take all my money and give me the terrible quality stuff in return.

It's easy to make a claim. They don't give you as good quality products as a replacement. My water heater that failed on me was a higher-end water heater. They gave me some downgraded, commercial junk to replace the first one that went. That's what they're trying to do with the furnace and air conditioning program that they're doing. Some branded furnace and air conditioning unit that's junk and cheap that probably won't last 20 years is what they're trying to help people save money on. The quality of the stuff that they're replacing personalized stuff with is not good. Through the brands that they're using, they're pinching pennies. My washing machine in my house is an Electrolux deluxe washer. It's $1,600 washing machine. They would essentially try to replace that with some off-branded thing just to save a penny.

I'm paying all this money every month to be protected. Then I'm paying even more money just to have somebody come to fix something that they don't even fix. Sears came out to fix my balancing issue in my washing machine. They came out because the boot was torn on the front door. So, it was leaking. Their guy came out and replaced it. He had to pull the whole front end of the washer off, and then he never put the screws back in the bottom. Now, the entire washing machine is completely out of balance and shakes like crazy. I can't even get the screws into the thing anymore because it's ruined. That's a $100 washing machine that washes. That's about all it does. It makes a lot of noise. It's unbalanced. People from Sears repair should not be doing work. They said it would cost me another $75 fee to have somebody come look at it.