American Home Shield Reviews

My AC/furnace completely lost power about two weeks ago. I called American Home Shield and the contractor came out and fixed something but the issue happened again for several days recently. So, the contractor came out again, and it was great service. The tech was here on time, and he was very friendly. He replaced the control board and then left. He did a good job. It is working great since he left.

After making an online service request, which was very easy, an AHS contractor was out within 24 hours for our air conditioner that was not cooling anything down. Kemph Heating and Air Conditioning was our designated contractor for the claim and they were over the top. I didn't have any high expectations just because in my past experience, people who do HVAC work were just always so busy. We’ve had some bad experiences with others. But Kemph came out quickly. They were friendly, cleaned up after themselves, and got the task done. If everybody worked that well, the world would be a better place. They were incredible. Our air conditioner is stellar and working fine.

American Home Shield is pretty good. I've used them several times and each time, I had no problem. I do my claims by phone because sometimes I like to ask questions. I like to talk to a live person just in case I have a question. When I did, their reps answered them. It's been an easy process. AHS would have somebody out in a day or two. My experience so far has been pretty good. When we were having a leak on the bottom of our air conditioning unit, AHS sent out South Cooling. They came out and said it was the pipes that were leaking so they put some new pipes in and sealed it. It was like good as new. Mostly everybody who AHS sent out has been professional. They come out, tell me what they're going to do, and do what they need to do. They then sign off on the work order that they have and give me a receipt.

The faucet in the shower broke and submitting the claim online was extremely easy. The representatives were nice and they were professional when they arrived at my house. I have no complaints. This was the third claim I’ve made with American Home Shield. The only good experience I’ve had with the contractors was for my washer repair. Billy’s came out and did the repair. They didn't try to say they needed to modify this or that. My air handler was a totally different experience. I ended up going out on my own and getting another company to replace it at a more costly repair. It was the same thing for my shower.

When I moved in, the outlets were working fine. And in one of them in my master bedroom, I had to keep resetting that little push button on the bathroom outlet. I did that for a while and it was working. And then, it got to where that didn't work. So, I thought I needed the outlet replaced altogether. So, I called American Home Shield and set up an appointment for that, and they sent someone out from an adjacent town. He fixed the outlet and didn't take too long. Submitting my claim with American Home Shield was easy. The particular electrician who came was very kind and caring. Before I took out the Home Shield, I had an electrical outlet installed in my front porch, which I did privately and that electrician was very rude and condescending. I would never ever use the services again. And I was almost a little bit paranoid. But this person sent by AHS was very polite and very professional. My experience for my claim was very well taken care of.

My most recent claim with American Home Shield was very good. The first time, I did it through the phone. It was quick. But the second time, I did it online and it worked very well. Once I submitted online, after a few hours, I got the appointment for the technician. It was for the next day, so everything was really quick. Both of the times, the claims were for our AC. I got the same contractor and the same technician. He fixed the problem and my experience was positive. I like it a lot and I’m happy.

The AC/heating unit broke down. AHS had to get the folks to come out and work on it then, they had to order some parts. It took a little bit long for them to get the parts and that was two weeks ago when the unit broke. They said they would have the parts and be back last week. When we called them, they said they didn't have the parts in. But when the person called me back, we were told that they did have the parts. It was just that they hadn't called me yet. I can understand that things get mixed up but when you're without air, it kinda puts you on a bind for two weeks. At any rate, the guy came back out and fixed it. The unit is working well now and everything is good. Hopefully, it will still be because I know it's gonna be extremely hot this weekend.

American Home Shield has not been sending the right people out here to do the job right. I had an issue with my refrigerator and I called them. The contractor came out three times. Every time they left, they said it has been fixed. We have a ministry and we use this freezer in the garage because we feed the hungry. So, we keep it for the meat and when Thanksgiving comes around, we use that to feed the homeless. When the contractor came out the first time, the guy left and he said it was freezing. So, they turned the freezer on and put everything back in it. Two weeks later, we opened the freezer and all of the stuff was thawed out. So, I called the contractor back out. They said it needed a compressor. They came out and put that. When I asked if it was already okay, they said everything was freezing.

American Home Shield referred me to a plumber who came out to my house. There were two toilets and two bathtubs on the ticket. With the two toilets, the plumber said he fixed them. And he couldn’t fix one of the bathtubs because it wasn’t covered. I called back two days later because one of the toilets wasn’t fixed. And he had told me he replaced the guts on those toilets. The point is when you have a toilet that’s running all day right after the plumber’s there, you call the plumber back and say, “Hey, whatever you did didn’t fix the problem. I don’t need to be charged another hundred-dollar service fee. The person's response to me when I called them back two days later was, “Well the plumber that was already at your house is fired. He no longer works here. And we’ll have to get somebody else to come back out.”

My garbage disposal wasn't coming on. I called American Home Shield and they assigned my case to Amazing Plumbing and Rooter. They were ready to come out the next day, but I work every day so I had to get them to come in on my day off which was a Monday. The contractor came in and he was professional. My garbage disposal was kinda old so he had to replace it. He took his time and put in the new one. He also told me how to troubleshoot it. He showed me how to clear it if something went wrong. The unit is fine and I'd call the guy back if I have any problems.

American Home Shield is great and the plan is wonderful. I thank God for them because we wouldn't have been able to afford some of the repairs that we've had over the years. So, they have truly been a blessing. I've been with American Home Shield for 16 years and I tell everybody about them. I recently made a claim for my refrigerator, dishwasher, and dryer. Sears came out and they did a great job. It took three weeks to finish because I live in the middle of nowhere, so they only service here once a week.

My interactions with American Home Shield's vendors have been straightforward. I asked if they could have their people call before they get there and they always did. So all of them seem to be accommodating. I've had American Home Shield for a couple of years and I'd recommend them. I have it on auto-pay each month and the renewal will be almost transparent. I wouldn't see it because unless we say stop, they're gonna keep going.

The claims submission process with American Home Shield was pretty simple. My wife put in the claim online and then we were supposed to receive a call from the first contractor's support person. But the lady wasn’t responsive and we ended up having to call her. A few days before the first person came out, we had some storms and the lady was saying that our water heater issue was caused by the storm. But how could all this corrosion be caused over a weekend? So we got a second opinion. The guy came out today and said that was silly. So this second guy was awesome. I knew American Home Shield contracts out some of the services and other than my entire family taking cold showers or just putting deodorant on since last Saturday, it’s been a good experience.

Our air conditioner stopped running and I filed a claim over the phone with American Home Shield. The representatives took care of the problem. I called on a Friday, and somebody from Crispy Air & Heating came out on a Tuesday. He was good. I knew the air conditioner was going. The house was 15 years old, and so is the air conditioner. So I knew that eventually, I was gonna need a new air conditioner. He told us what needed to be replaced and how much it was gonna cost. He was knowledgeable about what he did. I got a new air conditioner. American Home Shield didn't pay for the air conditioner but they paid $4,000 towards it.

I had a garbage disposal that apparently was leaking. Submitting the claim for it with American Home Shield was straightforward. The representative was effective and got the plumbing company to come out expediently. They called me that same day to set up an appointment, which was awesome. But then, they took a day or two to come out. Dillon was the guy who came out and he was absolutely awesome. When he was here and he installed the garbage disposal, the switch that turns on my garbage disposal broke. So, I called American Home Shield and they said, “Okay, we’ll send some electrician out.” And that’s been two weeks ago. I’ve been a customer for about three years now and I haven’t had any issues, and I appreciate this service. I just have the issue with having someone waiting at least two weeks now for an electrician to come out.

Nobody wants to go into a new home having to need their warranty this soon. We’ve only been in this house for almost three months but we were thankful that, since the issue was the air conditioner, American Home Shield was really fast in getting somebody out there to help. Our only complaint is that they had a couple of our information wrong and that almost cost us the warranty. Somehow, they had the wrong domain in our email and then the wrong street name for our address. But they figured out that they were mistaken and they corrected it so we’re good now.

The AC wasn’t blowing cold air at all and the unit was freezing up. I called AHS and they assigned Total Air Care to my claim. I got a hold of them on a Friday and they told me it was gonna be Tuesday before somebody would come up because they don’t do it over the weekends. I didn't know why somebody couldn't come out on the weekend and it was pretty miserable for the weekend that I was here. It was 88 degrees in my house and I lost a few pounds. But when the tech came out, he repaired the AC and had to do a flush on it. Then he said it was up and going. He was here for not even half an hour but we had a good interaction. He told me exactly what he was gonna do and he was a really nice guy. Since the repair, the AC has been working excellently.

I've been with American Home Shield for two years and their reps have always been very good. I called them when I was in need of a drain cleaning service as my sewer was clogged. The people that work for American Home Shield are always very helpful and they seem to be very efficient. They seem to keep good records too and they’re fairly prompt.

I like to submit claims to AHS online. But sometimes, I have to get someone on the phone because I don't have the ability online to be specific about certain things. Also, my experiences when speaking to their reps have been mixed. Sometimes, their reps are great and other times, they struggle a little bit. Still, most of their contractors have been courteous, polite and professional. Most of the time, they're on time and I would have no problem.

We were trying to sell the house, and the buyer got it inspected. They said that the air conditioner unit was low on Freon, and there were a lot of issues with the unit. We contacted AHS and Comfort Heating and Air came around. The rep patched us through where we needed, and helped us out. The technician came out there and went through the history of the unit. He even was able to reference the house years back. We found that the person who the buyer brought didn't do a good inspection.

I submit claims to American Home Shield over the phone and sometimes, it takes forever. When my air went out, I drove from my house all the way to work, which takes me 15 minutes, and I was on hold. Then, finally, when I got through to them, it was a long time before they could get somebody out because it was summer out here. They didn't have somebody out to come for another 10 days. I had to call someone else and I had to go to a hotel until I got somebody out there. I live in Vegas and we have 24-hour emergency service out here. I don't understand why American Home Shield does not have that with their service. They would get more people buying it if they had that because that’s the biggest thing that you don't wanna go out.

I've been with American Home Shield since January and I file my claim over the phone since I like talking to people. They usually send out the contractor the next day. I'm happy with their service. When I had an air conditioning issue, the contractor said that it was a shortage in a wire. As soon as he replaced that wire, everything has been working perfectly.

American Home Shield came highly recommended by a friend of mine and that was what got me involved in it. They sent Myers Comfort Specialists to do maintenance service on my air conditioning unit. They sent me an email saying they were going to provide the service if I wanted it and also told me about the cost, and I responded to it. The contractor was very professional and friendly. He checked everything over. He cleaned out the unit, checked the coils and the filter. The only thing he didn’t do, because he said it didn’t cover, was a leak check, but I wasn’t really concerned with that.

The dishwasher started leaking into the floor and the cooktop stopped working properly. Then one of the ovens stopped working properly and there was a problem with the burner, one was with the strikers and the other one was with a gasket. I submitted a claim online with AHS and my experience was good. Each one of those things was remedied quickly. David from Chaney Appliance Repair came out and he did multiple repairs all on one claim. So far, everything's working fine and I haven't had any issues since. He was amazing and very professional. I would recommend him.

We've used American Home Shield for several years, and the service has been generally acceptable. However, they dispatched an HVAC contractor on 5/9/19 to deal with an error message that was appearing on our thermostat, and we were told that our compressor was "fried" and needed to be replaced. I asked the technician if the new compressor would be an OEM compressor (Carrier) and was assured that was the case.

I have used AHS for 3 years at a cost of $80 dollars a month. In that time I have only used their service 3 times and all 3 times was a horrible experience. They keep you on hold for long periods of time 30 mins or more. They then are rude if you have questions. Then when they send someone out it cost you another $75 and 2 out of 3 times gave me a reason they could or would not cover the cost so then would have to pay $100s more out of pocket. Then I had to call 3 different times to try and get my service with them canceled but just keep getting put on hold, as of now still work on canceling AHS. I can put the 80 a month in an account and have the money when need vs giving it to them and then having to pay for the work myself anyway.

I've been an AHS customer for 9 years, actually longer than that. I've been with them to stints. I RARELY have a claim. I've had my pool heater for 15 years. First pool company came out, took pictures and said the heater was bad and corroded. Needed replaced. 2nd pool (second opinion) company came out, was here maybe 5 minutes, took pictures, said it was shot and needed replaced. I get a phone call today from AHS denying my claim, saying it was because of "water damage" or "rising water" - My yard and my home have never flooded, not even close and I went through Hurricane Harvey. I spoke to the pool company who made the second assessment and they did not say it flooded. So, someone is not telling the truth here. Now, they want to charge me $2800 for a new heater? This is ridiculous.

I have been an AHS customer for a few years. I have had my HVAC worked on several times in the last few years. Each time I need a repair, a different company does the severvice so there is no accountability or warranty for the service provider. I had a new HVAC coil replaced in Nov 2017. The AC was not working on April 11, 2019, so I sent a service request immediately. It took 10 days for someone to diagnose the unit and determine that the coil was leaking. Today - 5/10/19 (29 days after I was assigned someone for service) they said they will repair it and not replace. I must now wait 5 more days. 5 weeks without Air Conditioning!!! I spent over a $1000.00 for the coil replacement and freon in 2017. Now, I will have to pay for freon again. They apparently buy cheap parts and work with substandard service providers.

I just got off the phone with a very, very helpful representative, Chacobee. She was extremely professional as well as kind, easy to understand and able to answer my question within a few minutes. AHS is fortunate to have her as a representative!

This company is not for the working man. I was assigned this company through my home warranty (American Home Shield) which could be a contributing factor for the poor service. True Air Solution I received a message stating "Your technician will arrive between 7:00 am - 2:00 pm". When I questioned a 7 hour time frame I was told...yes 7 hours. Even though I felt this was unreal I took off work to accommodate their unreasonable request.

I had a home warranty with this company for 2 years. We had the major systems warranty which is supposed to cover water heater, HVAC, etc. I called about our water heater leaking and needing to be replaced. They wanted to charge an additional $1,200 to replace it, when that's the typical cost if I were to hire someone to do it w/o a home warranty. I decided to take the pay out and they only wanted to give me $280 and take an additional $75 "service fee" even AFTER I paid the $107 (plus my monthly fees) to have technicians come out!!! When I spoke with the supervisor, Joey **, he refused to help me and they took the $75. When I requested to cancel they charged me ANOTHER $40!! I work in real estate and this is one of the WORST home warranty experiences I've had. I will not recommend this company to any clients, nor will I be using this company and I encourage everyone to do the same.

I have had several plumbing claims with American Home Shield and one of them was a broken faucet. The contractor came out and replaced the faucet. After he left, when my wife was using it that night, it started the banging. So, we called back the next day and the contractor came back out. When he put the faucet in, he might’ve damaged something, but they took care of it.

Serene Pools is an excellent company. They are the only people I'll allow at my house from American Home Shield. They're honest and they don’t scare the hell out of my wife when they send somebody out to my home. But American Home Shield needs some help. You can't get them on the phone, and they wanna push you online. But when you get ahold of them, they're nice people. I've had them for 12 years and they’ve been very easy to work with. I've recommended them.

When AHS contractor fixed my microwave, he was courteous and kind. After the repair, it seemed to be working fine. But then, the breaker tripped. Also, the breaker would trip every second or third time we used the microwave. Now, it doesn’t even stay on for two seconds and it trips. He’s gotta order parts and I gotta wait about a week.

The pipes on my water heater broke. I needed a new one, and I submitted a claim with American Home Shield. I wasn't home when the contractor came out but from what I heard, everything went well. I'd recommend American Home Shield.

We had trouble with our toilet and I went online to submit a claim for a repair with American Home Shield. Within a few hours, I got a call, and it had been set up. Their contractor came out the next day and the tech looked at our toilet. He told us it was a simple fix and that the issue was a loose drainage screw. He was in and out of the house in 10 minutes. We love AHS. We've used them twice and both times, they were exceptional. They got us with the right people and got our issues fixed fast.

I recently made a claim online for an attic fan that was not working, and American Home Shield replaced the motor. The contractor was pretty cool and professional. The first time they came out, they had to order the part which took time, but when he came out to replace it, it was done pretty fast. Plus he didn’t chuck mud in the house. I appreciate the program and I wish I would’ve had a homeowner's warranty a long time ago as it would've saved me a lot of money.

I use the telephone to submit claims to American Home Shield and the reps have been very helpful. However, it’s hard trying to get in to somebody. There’s a long wait most of the time. We had a claim for the water leak in the wall a couple of months ago and the plumber could improve and clean up his mess. It was all clean when renovations came out to take an estimate. They cleaned everything spotless but when the plumber left, it was a mess. We had to clean it up. So, AHS have to tell their contractors to clean up the mess. On the other hand, the restoration company exceeded my expectations. They were excellent. Recently, the contractor, Crispy Air & Heating came out and fixed things very quickly. We were very satisfied with them. Maybe American Home Shield can get more operators but outside of that, I’m very happy. I even got two of my siblings signed up with AHS.

We weren't getting any hot water from the heater. I submitted a claim online with AHS and they were good about getting back to me. I heard from them within 24 hours. They charged me $75 and they sent a plumber out who didn't know his head from the pipes that he was needing to look at. He said that he was gonna have to get into the walls and I'm a single homeowner, so I had to wait until my schedule freed up so I could be at home for that, which took forever. Finally, I submitted again for another $75 and got somebody who knew what they were doing. This time, AHS sent out a tech from Fabio Plumbing. We used them before, had them come out for other things, and they've been really excellent. It was a couple of weeks before we got the approval for the replacement then we got the new hot water tank. Since then, the water heater has been working amazingly.

My air conditioning unit was working but not at full capacity. I called AHS' 800 number and got through a recording. Then they called me back and set up an appointment. The contractor had someone come out and look at it, then told us what repairs needed to be done. The tech was professional and great. He came on Saturday and I thought they didn't work on Saturdays. He was even ahead of schedule, which was good because sometimes, you wait for service people to come all day waiting and you’re stuck at home but you can’t do anything. The warranty covered almost $3,000, but we still had to pay $1,600. So, a lot was not covered.

I was having problems with one of my toilets, and I called American Home Shield and they put in the request. I paid the deductible and the contractor was here the next day. And they did the repairs and they were on their way. Everything has been working perfectly since. It was a very easy process and I was very happy with that. I can file my claims with American Home Shield online, but I prefer to talk to someone. And when I called, the AHS representatives have been very responsive and their customer service has been very good.

American Home Shield was timely and very responsive. Overall, it was a really great experience. It's also pretty easy to submit claims. I did it over the phone and the reps were sincerely helpful, thorough and very professional. We were very pleased and Electrical Service Professionals was able to fix the issue. When we turned the light switch on, the fan would work but the lights would just flicker or not turn on at all. The problem was actually the light socket on the wall. It was bad so that had to be replaced.

I’ve got a recent claim with American Home Shield for the garage door opener and they’re working through that right now. It’s standard stuff. I filed the claim online and the process is quite easy. But their website asked for the model number per se and if there was a way to actually post the picture, that would be better. Sometimes the model number is not very fairly visible and you don’t know which one’s the model number or the serial number. And sometimes it’s just better to post a picture and the contractor could then pull that up and tell the client about the problem.

I called American Home Shield on the phone and the Kingwood Air Solutions came out. The tech said the issue was a capacitor and he did the repair. He cut some wires and one of them shorted out. When the guy came back yesterday, he noticed the problem and corrected it. The technicians were very professional, and American Home Shield's customer service was very good.

As soon as I contacted AHS, Yamaz Plumbing made contact within 2 hours. We set up an appointment that same day. The tech came out and assessed the need that I had and we arranged a time for it to be fixed. It got fixed on the day and time he said. I have had other companies over the years and they tried not to pay. It was a huge hassle and I had to take two of them to court. This is the first and best company to respond to my needs and do what they say in the contract.

I would recommend AHS. I had them before and I've had them again for about 2 years now. The experience with them was great, but the experience with the vendor was okay. I had a clog and a leak in my master bathroom. When I filed the claim, it was a very seamless, easy, and quick interaction with the claims rep. The contractor was fine but the issue didn't get resolved. He came out to service it and the clog was fixed, but my shower is still leaking. At first, I called Rg Plumbing & Rooter back because they told me I had 60 days, and the rep told me I had to call American Home Shield, so I did. I thought they were supposed to reach back to me for an appointment and they never have.

My AC claim with American Home Shield went well. Something burned out and had to be replaced. I filed the claim over the phone and the person came the next day. He came to see what the problem was then he fixed it the next day. He was very professional and everything is still working correctly now.

We had a Home Shield warranty with our old house for quite a few years. When we bought a condo, we were offered a one-year warranty with Home Shield and we took it. Recently, I called in a claim and their rep took care of everything. I hate doing stuff online and I hate cellphones. I like talking to people and making sure things are straight and everybody understands everything. AHS got my claim all set up and as soon as we did that, the locksmith company that they used called me right away. We got the day that we wanted set up, then they came and took care of the problem. They changed the cylinders and it went well. I also hired a painter and I’d never hire him again. He was awful. Then, I had some carpet put in and I was just coming back from meeting with the people there about some problems we were having that they gotta get straightened out. Other than that, everything has been good with AHS.

American Home Shield sent a tech from Southway Appliance Specialists and he was excellent. I was very pleased with his work. There’s another part that we are waiting on and as soon as he gets the part, he will call and make sure I have an appointment as fast as I can, so he can fix my refrigerator. I also had an incident two years. I was waiting on them to do the part. They never did it, and I had a lot of things going on, and I didn’t follow up on it. But in the end, I was very pleased because they did come in and fix everything. And they waived the payment for me for waiting so long.

I had a runny toilet and a garbage disposal that didn’t work. I went online first to submit my claim with AHS but I had to cancel the appointment, so I had to call and reschedule. The tech who came out was very personable and my experience with him was great. Since the repair, everything is still working.

The soap dispenser went off until the end, so the dishwasher wasn’t washing. I submitted a claim online with AHS and their website was good & easy to use. The tech who came out was also good. He figured out the problem and ordered a part. Then he came back, fixed it, and it’s been working fine since the repair.

I had a leaky sink and I called AHS. They said they’d look after it. I had a call later the same day saying technicians would be here the following morning which they did. Two technicians came and repaired the problem. They provided excellent service and they had a good attitude. I'm very pleased. The sink hasn’t leaked since. Having AHS speeded things up because normally in most instances, people take a few days or a week. Sometimes you don’t get calls back. AHS was very responsive.

The AC was blowing out hot air and when I submitted the claim, I couldn’t understand the gal at first. So, I had to have her spell everything out for me. When the contractor that American Home Shield sent got here, they looked at the problem. It looked like there was a wire that was vibrating and it lost the plastic coating of the wire, which made a pinhole in one of the lines that holds the Freon. It leaked it all out because of the vibration or the rubbing of this wire.

Updated on 07/06/2019: I have used AHS for the past 11 years and was a happy customer but recently something has changed in how the company is managed & operates. You will spend endless hours on the phone trying to arrange appointments for service. Each service visit the cheapest possible option will be done leading to many visits for one issue to be resolved. You will talk to the overseas call center agents who are very sweet but don't have the clearance to make decisions, there's never a Supervisor to talk to & there's no chance of speaking to anybody in the USA. This is how pure frustration is caused for the customer & your time is wasted, many hours not just minutes.

This is my second round with American Home Shield and the experience is better than before. Submitting claims with American Home Shield used to be very difficult. It was a little difficult to get technicians. The first time I quit having American Home Shield was due to the delay in the response. It took one case months to get something done. But now, this is a little different. As a matter fact, I asked two of my friends over the past weekend and they know American Home Shield is worth having for a long time.

My water heater went out and I called a claim in for it to American Home Shield. I had a very good experience with their contractor MSE. The water heater did not need to be replaced. Instead, it only needed a part. The contractor came on a Friday and they had to send for the part. So, it got a little chilly in the bathtub over the weekend. Still, their tech was here as soon as the part got to them. He put the part in. He was a very polite young man. Everything worked out beautifully and I was very pleased. We've been with AHS for 25 years and I'd always recommend them.

I’ve been getting some emails from American Home Shield. I checked the other day, and I’m paid up for my membership and also for the two visits by their representatives. So, I don’t know why I keep getting emails. We had two claims at the same time, one was for the oven and the other one was for the garbage disposal. The garbage disposal was fixed and American Home Shield replaced the unit. Their customer service is very reasonable and good under the circumstances. But we’re not happy that the oven couldn’t be fixed. Apparently, no one can fix it.

I've been with American Home Shield for about two months now and I made my very first claim with them due to my AC. It wasn't cooling the house when we turned it on. AHS sent BPM out of Lubbock, which is about an hour from here. They came out and evaluated it. They looked to see what was gonna be needed and let me know the pluses and minuses. They were gonna have to change the compressor, which would also require them to refill with Freon. AHS only covers about $10 a pound, so it was gonna end up costing me about 1,400 bucks.

My oven was turning on, and then it would shut down and turn off. The motherboard was not working. I called American Home Shield but the claim was neglected for a month and a half prior and the last rep that I talked to was the most helpful because. They had a company come out from Slidell, Louisiana. They came, looked at my oven, and they ordered the part. After that, they never called me. We don’t know what happened, but they never answered me or American Home Shield for one month. So, I was not cooking for my four kids for one month with the oven. We were wasting money eating out, and I’m not the type of mom to even feed my kids fast food on a Friday.

I enrolled with AHS when we purchased a home last year. I have a tenant in the property and my property manager or I contact AHS when there is something under the warranty that needs repair. AHS is very unresponsive and unreliable. Most of the service requests are several weeks out. In some cases, we needed someone immediately because of water leak/damage. I had to pay out of pocket for someone else to come and repair a dishwasher because AHS couldn't get a repair person there for 2-3 weeks.

I recently bought a house with the American Home Shield Warranty in place. My dishwasher was broken and requested service to repair. AHS set me up with GE services the next day and no one showed up. I called the next day and got another subcontractor they use and said they would call me to set up a date and time. After no call from subcontractor, I called them and they stated AHS never gave them my phone number for them to call. I set up repair with them for date and time. Again, no one showed up for repair. I called AHS and explained what happened. I cannot get any help from AHS to get the repair I need but they have no problem taking my $100 copay. I have had no repair and they have my $100. Still without a working dishwasher!!

Steer clear of this warranty company. I paid my $100 deductible to have someone come to take a look at my AC. The guy they sent out literally did nothing and said that he wouldn’t even do what is covered under my warranty unless I paid him $500 that day. I reported this to American Home Shield and they did absolutely nothing to remedy the situation. Then had the nerve to charge me a cancellation fee when I requested to cancel. Definitely not worth it!

Customer service is spotty, I've have the warranty for 6 years. I was repeatedly sent the same shady person out to fix my heat after indicating that me and 3 other people with AHS have had issues with repairs from that person. Instead of sending a different company out we were left to freeze and AHS continue to get schemed out of money for repairs that were not complete and parts that were never ordered.

I have been on the phone for hours with this company. It is very hard to understand the person taking the work orders because they do not speak clear English and I guess do not understand my accent. I have requested a call back from a Supervisor for 2 days and have yet to get one. I have been with American Home Shield for 8 years and they have steadily gotten worse to the point I will now look for a new company. They have sent a company by the name of Universal plumbing out and they were rude and did not completely fix the problem and stated that I would need another work order. I have requested a new company however they insist that Universal is who will come out. I have found another plumber who is local and contracted by them however they will not send them. This company is really going downhill. Would not recommend!

We have Four burner Gas Stove top by NXR. In December 2017 I called our home warranty and reported that the lighter makes continuous clicking noise. They had a repair company call to make a home visit. As soon as I told them we have an NXR they said they don’t repair them. I found the entire experience a major waste of time plus it was the busy holiday season. I followed up in January 2018 and they had another contractor come. This guy never called in advance. Showed up, heard the problem, used a paper towel to supposedly dry the burner. We knew he had no idea what to do so we accepted his simple and stupid solution but I did call AHS to report him.

I did a claim with American Home Shield to get my two air conditioners checked before the summer. The experience was okay and smooth, and my interaction with the contractor was fine as well. The only issue that I had with both of them was that with the one for my personal home, it took them 30 days to come do the AC check. And then for my rental property, I had to call them four times for them to set up an appointment because the company only do AC checks one day a week. Other than that, the air conditioners both worked fine after that.

We were having some problems with a washer. The techs from the first company AHS, sent out, Gulf Appliance, looked at the range and determined that the problem we were having required a part. They ordered it and several weeks later, we were told that the part was not available, so AHS wanted to replace the range. They sent C&R Service solutions and they installed the replacement range for us. On top of that, we were also having problems with a washer. They found some loose bolts and tightened those down. The techs who have come to the house have all been good. They did their job and were courteous. However, AHS raised our monthly premium at the end of the year but they didn't do anything to notify us. While they may have buried that notification in some other announcement, that didn't seem really straightforward to me.

It took a couple of weeks before we found what the real issue was -- I guess that was the process they had to go through. Then, when they found the issue, they couldn't reform it because they said, "You live in a condo," and they don't work on that particular issue in condos. So my issue is still not resolved and American Home Shield has to do it through another contractor. It was American Home Shield who would do their part, which would be pay a portion of the cost for the refrigerant. But we can't get to that until the problem is fixed where the leak is. This contractor said they don't repair, they don't do those kinds of repair on condo. So it wasn't American Home Shield. Everything could've been resolved had the contractor been able to complete the work. AHS has just been fair. They are quick to respond, they called me and they talked the issue over with me. I appreciated that.

I signed up for this $75 AC tune-up special and submitted a claim for the service with American Home Shield. I waited a couple days before the guy from the first company, Ice Cube Air, finally came out. I was waiting from 4:00 to 6:00 on a Tuesday and he came out there at 6:30. Then, the AC’s on the roof and he said he didn't go on roofs. So, he left. AHS got another company to come out a couple of days later and their guy went on the roof. He said that the AC needed a control panel which was a $2,000-job and put the work order in. Then I got a confirmation date and they were coming back that Monday. But no one called or showed up. I called them and somehow they lost the work order.

We've had two claims with American Home Shield when we bought the house. One was for the dishwasher. According to the nice service guy, the motor just quit working. He didn’t have a motor on him, but he came out, kept his appointment, looked the dishwasher all over, determined what was wrong and ordered the part. Then he called me up, asked if the part arrived here and set up an appointment. Then, he came out and put the part in. The dishwasher has been all right since. When we were having trouble with one of the burners on the stove, the issue turned out to be that the knob on the front of the stove was cracked on the inside. Parts were ordered and the guy who came over put them on and made sure everything was right. I'm pleased. I've told people about AHS. And if AHS gives us a good deal when our time is up, we'd probably redo the contract because filing claims was simple and easy. And we appreciate it.

I submitted a claim for a plumbing leak to American Home Shield and the process took forever. I started in late February and I didn't get the issue fixed until mid-April. The first contractor misfiled the claim as it ended up being marked as complete when they had never even worked on the job. Once I had time, I called AHS and requested a second contractor be sent out. But then, they requested some ridiculous service and AHS denied the claim to which I agree. Thereafter, a third contractor came and completed the job in about 30 to 45 minutes which was great. The first guy said he was gonna have to tear through a wall which I was okay with, but he had to file the paperwork for it. That was a mistake on his part. AHS did exactly what they should have done.

We had a wonderful experience with American Home Shield. When I called AHS over the phone, they were wonderful. They had the best customer service of any company I've ever dealt with. Myers had gone above and beyond. They allowed me to text them after they initially replaced the pipes the first time. They've been really good to work with and really responsive to the needs that we had. However, the pipes were making a god-awful noise even after it was replaced the first time. It sounded like there was a leak or the PRV that was put on it may have been bad. The guy explained that every once in a while, you can get a bad PRV valve. When he changed that PRV valve out today, it totally remedied the sound that was coming through the pipes. The guys with Myers are beyond stellar in their customer service and their work.

I Googled American Home Shield a couple of years ago but I committed with them only recently. I know a couple of other people who had AHS in the past, and they had nothing but positive things to say about them. My dryer was making a loud noise when you turn it on and I filed a claim over the phone to AHS. It was my first time and the person I talked to was courteous. The service was prompt and they had a technician here within 24 hours. He had to order parts and then, he came back to finish the job a week later. Everything was satisfactory with AHS and I would recommend to anybody else I know.

Our water spigot out back was leaking and in order for the first contractor to fix it, they had to cut some holes in our ceiling downstairs. To get the holes fixed, we filed a claim with American Home Shield and it was super easy. I used the chat function on the website and I was done in about three minutes. All Fix came out the next day. The contractor who came out was a good dude. He was prompt and called me before he came. He was messing with drywall and there was dust but he cleaned it all up.

My water heater wasn't working. I tried to light the heater, but I couldn't do it so I called American Home Shield. They scheduled the appointment and the reps were quite professional. I called on Monday and the contractors came out on Wednesday. We've had some high winds and the wind somehow got into my water heater and blew the thing out so they lit it themselves. And then I asked them to show me what I was doing wrong when I tried to light it. They took the time to show me, so in case it went out again, I could do it. They were helpful.

My furnace wasn't turning and there was a lack of heat. I needed some work done on it so I filed a claim to American Home Shield online. It was a very quick process and everything worked out well. The rep told me a contractor was gonna contact me within 24 hours. The tech who came fixed everything right away and addressed something in the igniter switch.

Submitting a claim through American Home Shield is a pain in the neck. First of all, they make you wait so long on the phone. And then, they literally repeat everything you say, which I understand they're confirming the information, but I think they're scripted. It sounds very mechanical. I'm frustrated. I'm trying to get my thing fixed, and I'm wasting 30 minutes at work just getting through to them to get some information. Their processing of concerns doesn’t seem like they're very on top of it. They're taking their time. And I understand they have to be thorough, but there's gotta be a balance to that.

We had two pipe leaks behind my washer that was causing our floor in our hallway and then our kitchen to feel wet. And so, I called American Home Shield, and then they sent out a plumber to assess the situation, and then he came back the next day to fix the pipe leaks. Submitting the claim online was extremely easy. It’s just some of the options weren’t clear. There’s like a dropdown box where you can identify kinda what the problem is, but the options are very limited. But it was a must information apparently for the plumber to be able to assess whatever the problem was.

AHS sent technicians on a few different occasions and everything gets fixed in a quick and right manner so I've been happy with them. Recently, we noticed there was weird water pressure and leaking so we called. The contractor was great. They called right away and got a plumber here the next day and first thing in the morning and then fixed it.

My AC was blowing hot air and I made the claim online to American Home Shield. The last time I tried to call them, I was on hold for 45 minutes before I even got ahold of anyone in customer service, so that’s something that they really need to get control over. I like doing it online, but sometimes, I would like to speak to a person. Also, it aggravates me even more if I’m calling to speak to you and trying to explain to you a service and then, you don’t understand what I’m saying and I don’t understand what you’re saying.

The check valve was out and the spa was draining down. AHS had done this job before so we fortunately knew exactly what it was. But at the same time, the pump would not turn off. The pump issue which ended up being the relay, was going on before the check valve. But then, it became urgent whenever the spa was draining and the pump wouldn’t shut off, because we were gonna ruin our pump if the pump won’t turn off and there was no water. I called them about it and said that the spa was draining again and they said that that sounded like the check valve but they didn’t know for sure. We have a regular service that comes and cleans our pool, and they confirmed that.

We had a septic tank that had backed up. At the time, we could not tell if it was because the electrical components were messed up or if the issue was with the actual septic system itself. We filed a claim for it to American Home Shield online. However, claims with them can take too long to get processed so if I have an emergency, I would need to call. During a call, if I get somebody within the United States, customer service is good. If I get somebody to whom the call is outsourced to, they have no idea what I'm talking about and give me the runaround. Also, some of the contractors they sent are really good while others are really bad.

I submitted a claim online for American Home Shield and it was a lot quicker and better than trying to get them on the phone. Either there is a long wait on the phone or the automated phone system doesn’t work right. I speak English well but it can’t understand what I'm saying. I've had a lot of trouble with that in the past, so this is the second time now that I’ve tried it online. Also, it seems like I get a response a lot quicker through filing online. I asked for a spring tune-up and they sent out Perry Mechanical.

In my most recent claim with American Home Shield, I thought it was my hot water heater going bad but it ended up being the pressure release valve needing to be cleaned out. However, I didn't know the contractors don't come out during weekends. I submitted on a Saturday and I needed them then, but they ended up coming out on Monday. But everything was good once the tech from Prime Plumbing got here.

My water heater went out and I submitted a claim online to American Home Shield. The process was very simple and quick and the contractors came out promptly the next day. They were very personable and had very good service. They were able to schedule me pretty quick. They assessed my problem and within two days, I had them installing a new water heater. They did a really good job. Since the replacement, my heater has been working the way it's supposed to. I’ll continue to keep AHS as long as I’m around.

American Home Shield's claim submission process is easy and it's a no-brainer for the representatives. They ask what the problem is and they set me up with an appointment. They are friendly too. When the pool pump had been leaking for a couple of weeks, I called it in the soonest I noticed it. They sent out Jasper’s Service Pro who we’ve had a couple of times for different things, and they’ve all been very good. They usually inform me that they would come between 8:00 and 12:00 on a particular date. Then, the work they performed has been good. And if I have a problem, they take care of it. I’ve had American Home Shield service now going on 2 years, and I’ve used it with no complaints. In fact, I'm moving to another house and I'm also gonna have an American Home Shield policy on the next house.

When I call AHS I have to wait very long on the phone for 45 to 50 minutes most of the time. That’s a little frustrating. You reach to the point where you don’t even wanna call them because you have to wait so long. But once you speak to them, the claims reps were very nice. The young ladies who answer the phone are pretty knowledgeable. You can ask what company you want to come. If the company is on their list, they’ll oblige. And then, you have to wait for them to send the parts to the company. That takes a while, like two to three days. But with the heating system it took three days or more because they had sent the wrong parts.

The reps from American Home Shield have been pleasant on the phone and fine to deal with but we have a mixed feeling for AHS. We were happy with the second claim and not so happy with the first. Our air conditioner was not turning on and filing the claim was very easy. Within two days, AHS had someone out at the house. The contractor was knowledgeable and did a good job. He repaired the air conditioner within half an hour and it has been fine ever since. On the other hand, when our refrigerator died, we called AHS and the people that they got in contact with couldn’t come for a week. I was supposed to have 20 people at my house within two days. I called AHS back and they tried to get somebody else, but those people couldn’t get here as well. AHS told me that they would get somebody out here as soon as they could, but we couldn’t wait. We ended up not dealing with them and just bought a new refrigerator and was out $1,400.

We submitted a claim online to American Home Shield and their contractor, CK Appliance, handled our dishwasher issue very well. Overall, AHS has been great and the techs they've sent thus far have been very professional. I recommended them to my friends.

I have an issue with my 22-inch wall Haier oven, and I contacted American Home Shield. I went to a local appliance store over the weekend. And after shopping online, I went to a local appliance store. I spoke with a guy who told me Haier is a GE product, and they have one that fits. I said, "Okay, perfect." So I called American Home Shield back today, and I was on the phone forever. And then they told me to call the appliance store, GE. So I called them to see about ordering the oven. And then, GE said they don't handle Haier even though it is a GE product, so the person I spoke with gave me the number to Haier. I called Haier to see about the process of ordering the oven, and I was told I have to go back through the customer service some kinda way. And it's like, "What a freaking crazy loop." I had to go back to where I started. And then, I was on hold forever. Needless to say, I had to get to work, so I can't just sit there on and on.

There was an issue with the dishwasher and the garbage disposal. I went on the website of AHS, entered in my information, then clicked the item needed. It was super simple. The contractor that came out, Ken's Appliance, claimed that they were ordering parts for my dishwasher but they never gave me any type of ETA and I haven’t heard from them in four to five days. So right now, my dishwasher is still broken. And I probably won’t hear from them unless I call them. They never follow up then I have to call them normally and there's a long wait. This is the second time that they've come out here. The last time they were here, it was for the washing machine. They had really poor attitude and had a tone where they were blaming me for the damage type of thing. I have also rated them fairly low on American Home Shield’s website.

All American Services fixed my AC problem. But the next day, it went right back off. The upstairs is still working, but the downstairs is no longer working anymore. So, I don’t know if I would have to talk to American Home Shield or call the contractor. Nevertheless, sending a claim online was really simple, and the contractor came in about a day or two. The contractor was great. He was very professional about the situation. And even when there was a second air conditioner that needed to be fixed, he read me the rundown on how to get that added on, and he went ahead on and fixed it without any problems. AHS is a really good company.

So on April 22nd AHS was called about my refrigerator and freezer which are two separate units. I informed AHS that these were two units and yet they were still classified as one but because the lady had a language barrier between her and I the ticket was never submitted correctly. When the service provider showed up he looked at both units and said he will be ordering parts for them. The next week April 30th I was informed Sears would be coming out for my units via email. Come to find out the original service center didn't work on my units and I was passed off and wasn't notified of this.

I called American Home Shield to have a clothes vent checked. They said that I need the dryer checked first. The tech came out and checked and cleaned the dryer and found that the vent is plugged. He was to forward the order to American Home Shield. After not hearing anything for a couple of days I called them to find out the status. After being on the phone for over an hour they said that a company would call me in 24 hours to set an appointment. Then next day I called to find out what's going on and was then told that my contract didn't cover vent cleaning. This has been going on for over a week and now I have to get my own person to fix my problem. Also I was charged $100.00 for a service call on a dryer that had no problem. Very poor service.

I've used AHS for years but this round I had a terrible experience. They definitely do not cover AC repairs. If your AC needs repair, you will have to pay a ton of money because they cover a minimum amount for the repair/exchange of a compressor. The company they sent wanted to charge me $1400 to do this repair aside from what they were getting from the AHS (a measly $491)! Finally I opted for getting the cash and buying a new AC system rather than paying so much money for the replacement of a compressor! Just know that if you need AC work, AHS sucks!

I am quite dissatisfied with AHS. It took 3 weeks for their AC vendor to properly diagnose the problem with my AC (I live in Florida so it's hot). The vendor's diagnosis is a new system was needed. The information the vendor submitted to AHS does not match the diagnosis given to me. The vendor is representing AHS so their diagnosis should represent the AHS guidelines. Since their diagnosis to me was a new system is required, that's what I'm expecting. I spoke with Tanya at AHS and I told her what my invoice from the vendor said and she said, "It doesn't matter what your information says". Wow, the customer's comments don't matter?!? Very disappointing in how I'm being treated. The vendor selected is not representing AHS very well and AHS isn't taking care of the customer.

After purchasing a policy from American Home Shield I contacted them three days (34 days later) after the policy went into effect only to find out they have no appliance repairman within the area I live. They continued to search for a week but failed to locate anyone. They charged me $125 service call and the $34.99 monthly premium. After calling them 3 or 4 times about my refund due to no service it took over a month to get the $125. service fee call refunded and they kept the $34.99 monthly premium but provided no service. It could have been worse. I could have paid this plan for a year or two just to find out they have no repair personnel in my area since our Sears closed.

My mother has had this warranty company for approximately 10 years, she recently had a problem with her water heater. I called got a verification code approximately three weeks ago. At present no one has showed to assist her. Her children paid for a new water heater to be installed. When calling the number I just get a recording.

One time, my stove was making really awkward noises and my washing machine stopped draining. I used AHS's website to file a claim and they were prompt in their response. Their site was very easy to use too. Bay Appliances, AHS' contractor was excellent. They came out quickly to address the fan issue. The tech determined that there was a rock in there and took it out. He also determined that the issue with the washing machine was that the drum was out and it needed someone else to come out and fix it. He was communicative thorough and quick.

The AC unit was not working so my husband called American Home Shield. The tech came and did a great job. My upstairs unit didn’t get done because I was told that the claim didn’t get turned over to AHS so I submitted another claim. So far, we ain’t got the AC done yet. I never in the past had to contact the people. But now, I have to call the people to see if they are gonna even come. It’s been over two or three weeks now. I got the e-mail about it. So far, I have not heard from anybody and I’m not happy with what’s going on. In the past, AHS's service was decent. But lately, I haven’t had a great experience with them.

I filed a service request for my water heater and toilet. I initially did it online, and then I called, and had it taken care of over the phone. Initially, the contractor was gonna come out in a day, and then, they called me back, and said they had a cancellation, and they could do it that day. It was a really good and easy experience with American Home Shield.

My last claim with American Home Shield was great. I did it online and it was quick and painless. It was for my heating unit as it wasn’t working. The problem started about three weeks ago. The contractor was professional, very pleasant, on-time, professional, and very nice to work with.

I’ve used American Home Shield several times and they’ve been great every time. When I thought I had an issue with my air conditioning unit, I submitted a claim using my mobile app. It was very easy to do. Thereafter, the contractor who came was great. Although he didn't actually do a repair, he helped me out and I appreciated it. I thought that there was a leak in the air conditioning system. Instead, the problem turned out to be a leak in my roof and my air conditioner seems to be working fine.

I'm a new American Home Shield customer and we're off to a good start. I submitted a claim to them online for a refrigerator that stopped working completely. The online process was efficient and the contractor they sent was very professional. The service call was quick, but the part took a few days. But as soon as that part got in, my refrigerator was back up and running within 24 hours, and I liked that. It's been perfect since then.

I'm very happy with American Home Shield. There was a time when my garage door opener broke. The motor went out and the spring was busted. Submitting a claim to AHS was easy and the contractors whom they sent were professional. They had to come back twice but still everything was fixed.

The valve in the tank was not working. On Friday afternoon, when it was flushed, I could hear the tank running but it would never fill back up with water. I submitted a claim to American Home Shield through my computer and the website navigation was easy. Everything was out there. I just clicked on it. I just wish there are some comments out there so I could explain more. Nonetheless, the process was easy. The only way to be able to flush the toilet through the weekend was to manually fill the tank up and it was like that all weekend until the contractor came out. He was there for 20 minutes and he had it done. He was very professional and very polite. He just changed out a valve and so far, everything is perfect.

I was having issues with my washer and dryer as well as my stove. Upon submitting a claim for them over the phone to American Home Shied, I found that their reps were very professional and that they got right to the point. One thing I didn't like however was the automated service as I like speaking to people. Still, once I explained what was going on, it didn’t take any time to get the service order in. The tech who came was thorough. He went right to the problem. We had a little trouble but then, he let us know about the parts he had to get and those were in stock. He picked them up, came right back Friday and took care of the problem. Everything has been working pretty well since.

I made a claim for my dishwasher. When I tried to run a load of dishes, I pushed the door shut, but it wouldn’t close. It popped back open. I tried it several times and I didn’t understand what the problem was. So, I thought it was a broken latch. I then contacted American Home shield online. The contractor came out, and he saw that there was a piece that hangs from the top rack, that when it pushes into the back, it allows this thing to close. And he needed a new piece because mine was broken. So, he got it, took him a couple of days, and he came out and fixed it. He did a great job.

I had a garbage disposal issue at one of my rental properties. I filed a claim to American Home Shield online, which always works very well, and the contractors that they sent out have been to my properties a couple of different times and they were great. So far, everything is working.

The fan of my ac wouldn’t cut off even when the power was shut off to the unit. Myers Comfort quickly responded after I filed a claim with AHS. They called making an appointment within minutes and were excellent. They alerted me, sent pictures, explained everything and took care of the ac great. They ordered a part, came back out for a second trip and fixed it. AHS has been fine every time I’ve had to use it and I hope they keep up the good work.

My experience with American Home Shield was very easy and it was everything that I signed up for. I had air condition issues where the house wouldn't cool and keep temperature. I filed the claim online and American Home Shield said that within 24 hours from my claim, I should hear from the contractor. I heard from On the Horizon HVAC the next day and they came out in a very timely manner. They were early, actually, and it was excellent dealing with the technician. He showed me what he did and since then, everything has been outstanding. That made our day-to-day a lot more comfortable.

The AC was not working and my wife made a call to American Home Shield to file a claim. The contractors came on the same day and they worked on the unit. They told my wife it was a shortage in the wires and they replaced the controller. It took a while but it was fixed and the AC is working fine now.

We needed to have a locksmith come out. We submitted a claim with AHS then the contractor called us back the next day and we set up an appointment a few days later. The tech who came out was very professional and he did a great job. He rekeyed six locks within half an hour and was in and out. I paid the $75 deductible to AHS for the claim and they picked up everything else.

Since I’ve been a member of American Home Shield, I’ve only had to do two claims. My hose bed outside was leaking and the contractor that American Home Shield sent had to replace the whole hose bed. He showed up, looked at it and said he needed to go get a part. He left and then came back and fixed it. Since then, it has been working like it was supposed to. I also had one for the doorbell. The doorbell guy came and he was in and out in probably 20 minutes because it was a bad wire. I have no complaints. The contractor called me and set up an appointment. He came out, took a look at it and made a phone call to make sure everything was covered. He got the job done and I was very pleased.

American Home Shield replaced the fuse of my dryer that was not working. I submitted my claim online, which has always been easy. The contractor came out in the time that we expected him to come. He was very good in explaining the issue and what needed to be done. His quality of work was above average. Since then, my dryer has been working.

The sump pump was broken and I called American Home Shield who asked me to get a sump pump with James W Dodd Plumbing and Heating. It was wonderful. Another issue we had was the microwave oven. It totally broke down and Sears came out. At first, they didn’t show up the day that they were supposed to and then, they did show up, but they said that they needed to order a part and I would have it within a week.

I call in claims because it’s the faster way. American Home Shield always provides information on who we have to call back, or when the company is gonna help us. That’s where it is so helpful. We had a problem with our sink wherein water didn’t go through. It was staying in the sink and it had been going on for a month. When the tech arrived, he was a very neat-looking guy. He brought his equipment and used some stuff that he brought with him to be sure that everything was clean under the sink and in the kitchen. Then, he installed his machine. It took him more than an hour because it was a hard case, but after he completed everything, he cleaned everything up. It was a very good experience.

My dishwasher was 20 years old and worked fine until the point that it just stopped working. I called AHS and everybody was really nice, courteous, professional and efficient. Everything went very well. There were two contractors. The first one came out and tried to fix it. And again, he was very professional, efficient and he went right to work. He found one electronic problem and he replaced that, but it still wouldn’t work. When he checked the other motors and stuff in it, he said that both of the motors were burnt. So he told me I needed a new dishwasher. He listened to me when I was telling him about what happened.

I like submitting claims over the phone a lot better. That way, American Home Shield would know exactly what I'm talking about. Most recently, I filed a claim for the oven and my problem was with Sears getting someone out there. It took more than a month for somebody to come out to my home. First, it was a schedule where that was their time slot. So I said I would make myself available. But on that Saturday that the technician was supposed to come out, the weather was bad. So we got a call saying he had an emergency and he couldn't come out. So we had to reschedule but instead of them rescheduling, we had to call them back and it took another two weeks for someone to come out.

The sensor in my dryer was broken and it stopped working. I needed somebody to come right away so I called American Home Shield and they sent Angel Appliances. The tech went to work and had to order parts, and everything is good so far.

I was very satisfied with American Home Shield. We had a small fire at our home. A part of the cooktop ignited and damaged it. The cooktop people came out and determined that it was damaged beyond control, so they’re replacing it. And just last night, I ordered another cooktop. AHS was really great. They gave me different options and I went with what they suggested and it seemed to fit. The reps I've spoken with were good. I had some issues in the past. There was a delay in the follow-up. So, when we made a determination that it was something that needed to be replaced, it took about two weeks when we were able to reach a live person. So, that was a little delay in that. But other than that, the customer service is adequate. They are friendly, professional, helpful.

I submitted a claim for my air conditioning and I had to do it again over the phone because they put it with another provider. I wanted the original one, that did the diagnostic, to come. So I had to call back. The contractor was very helpful and explained everything very clearly.

My refrigerator hadn't been working for quite a while and it stopped cooling completely. The freezer wasn't freezing and it got worse and worse. I submitted the claim over the phone and the rep tried to get the technician out. I called her again on a Saturday evening and she checked it directly with the technician, but he never got it. Nothing happened until Wednesday so I had to put whatever I had into a cooler. Before the tech from All Home Appliance & Repair came, he called and said he'd be out within 30 minutes. When he was here, he told me that the problem was the solenoid to the motor. Then he said, "I hope I have one in the truck." He went out to the truck, he had one, and he put it in. He did a good job replacing the solenoid on the motor and the refrigerator really works excellently now. I now have a refrigerator that if I put ice cream in the freezer, it freezes. I'm thrilled. I'm also very satisfied with American Home Shield.

We’ve had a few small claims and the experience has been good. I typically file these claims online with American Home Shield and usually, the turnaround time is quick. Navigating their website is relatively easy and convenient. The technicians that they’ve sent have all been great. Most recently, a service for a washer and dryer was initially contracted through an appliance repair company but they were unable to come out. So, it was switched to Master Appliance and although the switch was a little time-consuming, they were prompt and they were quick to reply to get the appointment set up. The tech was professional and he was able to diagnose the issue. All in all, I’ve been really happy with American Home Shield.

American Home Shield contractor Absolute Comfort Air Conditioning & Heating did wrong diagnosis of my AC unit as bad compressor and I'm responsible for $1,120.00 to add 16 lbs of refrigerant. I call AHS and got permission for second opinion. The area licenced technician came & diagnosis as worn out contactor & need little refrigerant, and the COMPRESSOR is good. I immediately call AHS and informed that their contractor Absolute Comfort Air Conditioning diagnosis was wrong and than got approval for repair and AHS also confirmed for reimbursement.

Updated on 05/09/2019: NOT RESOLVED. 2 days later is exactly what I'm talking about. We received a text for the Tech stating he is on the way. The Tech's company call us to get credit card info because we are liable for $99 and all parts cost. Our response was this service call was through AHS and we have already paid $100. They responded that this appointments was made incorrectly and they would not be coming, even though they were minutes away. Looking at my phone right now, I have spent the last 14 minutes with AHS, mostly on hold. AHS made the appointment for me while I was on hold. I do not know who scheduled this appointment incorrectly. I was just told by AHS that they wish to make a 3rd appointment with this company!!!! Are you kidding me.

I took advantage of the $75 AC check, which seemed like a great deal. The rep came out and it was fine, other than the fact that he removed the filter and left it lying in the basement floor, which irritated my husband. Later, we had a question about the check and called the 800 number. The first woman raised her voice at me and then disconnected the call after saying she was transferring the call to her supervisor. The second woman managed to actually put me on hold... until I gave up 26 minutes later. On my third call, at which time I was livid, I managed to speak to a supervisor. He apologized for the abysmal customer service and said he would make sure the fee for the service was refunded, all I needed to do was call back the following day during normal business hours, and speak to someone in the department that handles the AC checks; he said he had noted in my file that he promised the refund and that I would have no problem.

My washer has been broke for going on 2 months. My GE washer's bearing is out. The tech came and ordered the parts. All but one arrived immediately. 1 ($10 part) is on backorder. Since I received the other parts there is nothing AHS can do. I have called daily and chatted daily. I finally was able to push AHS to order the part (which I could have ordered from Amazon for $16 and had it delivered in 2 days). I have spent over $100 at the laundromat as well as countless hours on the phone and chatting. The part finally shipped after I pushed but it shipped to Texas instead of California, so I have gotten promises without a new tracking number. The stress and time this has caused is ridiculous. Just pay for the repairs yourself, AHS is a joke.

I had a problem with my heat/air unit. Scheduled a repair via the online service. Waited for the contractor to call to schedule the repair. After calling them & then waiting 2 days for them to call back with a time for repair they told me it would be 3 more days before they could come out. This happened to me the last time I needed repairs. In the heat of the South, waiting that long is unbearable (too hot). Decided to just go ahead & hire someone outside of the AHS contractor. Someone is coming out within the next 4 hours. AHS needs to check out their contractors to make sure they have enough technicians & also get more contractors to choose from. I'm considering cancelling my contract. Paying $80.00 +/- per month & then comparing the bill I pay myself with a good company, the repair comes to a lot less than the $1,000.00 per year I pay to AHS. I'm disgusted with AHS!

I had a problem with the air conditioner. I submitted a claim to AHS and two days later, the technician came out and checked it but he couldn't find anything wrong with it. And so, he said to change my thermostat and he said because of the Nest, sometimes they have glitches when it's cold. So they changed it, but we still had problems with the air conditioner. So we called them and they came back out. They fixed it and had no issues since. The technician was awesome as well. He called and he was supposed to be here between 11:00 and 3:00 and he came like two minutes after 11:00, top of appointment. However, we had to pay the coolant, 350. I wish AHS had this one covered. But that was the only thing.

I submitted a claim online to AHS for my refrigerator. The contractors fixed it but it wasn’t fixed. So we had the same problem two weeks later and they had to go back. I needed to get it fixed immediately because my foods were going out. However, there was some miscommunication with American Home Shield and then the contractor, for some reason, canceled the claim. I really don’t know what the problem was, but it took us four days to get somebody out there. But the contractors got it repaired the second time and they were professional.

I had an issue with my dryer which was not drying and I submitted a claim with American Home Shield to get that appliance fixed. The service appointment was booked for the week with the contractor, A-Aall Services. I asked for a specific technician since we had an issue with the dryer previously and he repaired it. So, I wanted him back just in case the problem was something else that we had to deal with. We've had an experience where our washer was replaced and I was concerned because we got the washer and the dryer at the same time, so we might have to get the dryer replaced too. It took the technician a few days to come out, then he was able to diagnose the problem and fix the dryer. He took the time to utilize his skills, so that was pretty cool and we really appreciate the effort.

When my air conditioner was not cooling, American Home Shield sent R Harris A/C & Heating out. The tech checked everything first and he asked if I had any maintenance done. He discovered initially that the AC was a bit overcharged. He said that there was too much pressure so we lowered the pressure by a pound. He was able to fix it and it worked for about 24 hours. Then, it stopped cooling again. He came back out and discovered that it was not only the problem. There was also another issue with the fan motor wherein it had gone out so he replaced the fan motor. I had Larry on both times and he was fantastic. I was very impressed with R Harris.

We've had a good experience with American Home Shield so far. It was simple to file a claim when our air conditioner made a funny sound when we turned it on. It wasn't cold air either. I called American Home Shield and they were helpful. Then YCM Heating and Air came out very quickly. It was within 24 to 48 hours. They were very helpful and really honest. They did a great job and the turnaround time was really quick for them to get the part and get it corrected. Everything's been working great since then.

My AC unit and heat went out, and had to be replaced. I submitted a claim online and AHS was pretty quick. Someone got back to me in a reasonable time, but they didn’t come out in the same week because of my work schedule. When the guy came the first time, what I really liked about him was he was super knowledgeable. He helped me understand why it broke down, and he asked me other probing questions like how my electricity bill has been. I said it was crazy because I had a $600 bill one month in the house. I really love that he gave the education behind it.

American Home Shield sent out the same person for my range and freezer. A couple of burners on my range weren't lighting, and the ice maker broke in my freezer. The technician was very good about explaining everything to me. And then he showed me what caused the ice maker to break. He also pointed out what has to be done and what was not working with the stovetop. Since the service, my range and freezer have been working.

I’d recommend American Home Shield. When my washing machine didn’t work, a guy from their contracted company Appliance Guy came out. They were excellent and I would use them again. Everything went just great.

American Home Shield sent Bear Plumbing for a plumbing issue and the guys broke one of the things on the shower in the guest room. I called AHS and told them it wasn’t broken before and the guys have left. They were gonna leave without even trying the shower after they were supposed to fix the nozzle. I had to force them to try it. The two workers were very disrespectful. AHS gave me a number to call and the name of a woman. I called her and she said she would look into it. I told her the whole story and she asked the company if they would come back out to look at the damage, and they said no. I told her that I have my own plumber that I use for things that are not covered under the insurance and given that she said she believed in what I was telling her, she asked me if I could have the plumber come out and give an estimate. So, I did. The woman very good at returning phone calls all the way up to that point.

The outlets in the kitchen weren’t working, so I submitted a claim online and it was easy. Turner Electrical & Lighting came out a couple of days -- it was fast. The contractor said it was just the ground-fault circuit interrupter, and he reset it. He also said there’s power on the outlets, but then when we started trying to use them, it flipped the circuit every time. So, it looked like he was finished in one day, but it turns out not. I’ve reported it as not fixed online, and American Home Shield got right back to me. They’re supposed to come out on Thursday.

My icemaker wasn’t working and I submitted a claim online to American Home Shield. The tech came in and fixed it but while I was waiting for the parts to come in, the refrigerator started to make a knocking sound. AHS gave me a hard time about the knocking sound and it would have been two appointments with two charges, but the contractor said they would just send a tech out to fix the icemaker and then take it from there. The quality of service that I received from the technician was excellent. The icemaker has been completely repaired and since then, the performance has been excellent.

It was very easy to file a claim to American Home Shield online for the water heater. The contractor called and we set up an appointment. I'm on the second floor of a condominium and all of a sudden, the water heater went and I was lopping up water. I texted the contractor because I had his cell number. He called me and was over here within an hour. He was at another call, and they came in and drained the water heater. And got it down so that there would be no more water coming out and took care of everything very professionally. He was really good. I also had a claim with my furnace last Spring and the gentleman that was sent over fixed it that day, and he was very good as well.

American Home Shield's customer service sucks. When I called, I got into a loop. At the time, I needed to talk to somebody because while I am computer literate, but I don’t have the patience to go through the computer and figure it out. I just wanna pick the phone and call. So, I pressed 0, and they hung up on me. Then, I pressed another and and I had to sit through and listen to the whole menu. It takes too long for me. I want somebody to pick up the phone, I would tell them the problem and they would send someone out. Still, I submitted a claim for my icemaker and the part was replaced. All I had to do was turn the icemaker back on. Instead, I waited until my husband came on to turn it on. But when he did, it didn't dispense ice. Despite this issue, their tech is coming back tomorrow to take a look at it again.

I recently submitted a claim online for the air conditioner, because it was making a weird noise. Navigating their website was very simple. The contractor, CSC, came out right away after I filed the claim. The tech was a really professional and helpful person. But then after they fixed the noise, the air conditioner was not cooling well. I called them again and the person from CSC came again to get a valve because there was a valve that was broken. I had to pay for the Freon and now it's working but it has a weird noise. I called them again and I'm waiting for them to call back. Though the problem is not solved yet, I think they're gonna solve it. I'm really happy with American Home Shield.

I had a water leak on a pipe that was in the wall behind the kitchen sink. I called American Home Shield and the reps were very professional. They got somebody out in a very short time and I was very impressed with all of that. The tech was really good and very knowledgeable. He fixed the leak right away. I was then told that they would contact me for them to patch the wall. But I have been super busy and I've missed several phone calls. I still need them to come out to complete the job but I haven't been contacted. Other than that, I've been telling everybody how great it was and I highly recommend it and will continue to do so.

I recently submitted a claim with American Home Shield online for my dishwasher and that was very easy to do. As soon as I put the claim in online, I talked with the rep and he was very good. I got a response about the contractor that was coming out. The contractor gave me a call and gave me a time to expect the technician to come out. The technician was very nice and knowledgeable. He identified the problem and called it in. The longest part was waiting for AHS to answer the phone, but the technician had the dishwasher running when he left and its performance has been good since the repair. So, my experience with AHS was very good overall. The service came in handy and I'm glad that I got it when I did.

We had a plumber come out to fix the toilet and three sinks. I called in the claim at American Home Shield 'cause I wanted to be more in detail about what was going on. The guys that came were very nice, professional and did the job well. It was the same people we had before, so they were very good. Now everything is back to what it should be.

Our water was very smelly and discolored. I called American Home Shield to file a claim and I had a good interaction with the claims representatives. They said they would send somebody out. There had been some confusion though, and in their defense, this was kind of a glitch. The original payment was shorted and I think that that added some complications into what was going on. But everything went fine. Initially, they called the company. The company, however, kept delaying the appointment. They kept saying they had emergencies and they couldn’t come. We got three calls to delay it. On the last one, my husband said, “No, we're not delaying it anymore.”

We started having a leak last week and I made a claim online for the water leak on the pipes. My experience as far as filing a claim with American Home Shield was easy. Initially, I thought the leak was coming from the wall, so AHS assigned a company. It was called GG Construction and that company was great. The person was very responsive. He called me on Sunday and he showed up that day. They sent a technician on Monday and the technician checked it all on time in the morning. He said it was a slab leak and that it was not something that they could do.

The guy who came for my air conditioning unit did a thorough investigation, and we are going ahead with the additional repair. The contractor has been very good so far. But I'm paying $4,000 for the repair, and most of it was not covered by American Home Shield. I would very much like to see and compare how much American Home Shield are covering and how much is the out-of-pocket cost. Other than that, I've been happy with my experience so far.

My Whirlpool washing machine was spinning and bouncing all over the place but not doing what it needed to. It would stop in the middle of everything and make grinding noises. The first man that American Home Shield sent couldn’t find anything wrong with it because when he came out, it worked right. It never had before, for a couple of months, but it worked right. He told me I was basically making it up and I was very frustrated about it. I told them to either get it fixed or cancel my policy because I didn’t need someone coming to my home after I waited for half a day and telling me that I’m kind of off the wall. If I can’t get it fixed, what am I paying for? After he left, the washing machine didn’t work again.

When I did the AC tune-up, American Home Shield's contractor found that my compressor completely shorted out. This is my first claim with them, and we’re still working on the issue. I’m waiting for the estimate for the second opinion for them to finish up the paperwork saying I need a whole new unit.

American Home Shield had the spring on the garage door fixed. I called it in and the claims rep has been good. They gave me a confirmation and then the contractor called. They told me the time that he would be there and he was there on time. He gave me excellent service. I directed him and showed him what was going on, and he did his job. I would refer AHS.

We called a gas company because it was smelling like gas when my sister tried to turn the heater on. They told us to call our insurance so they could go in and fix what the issue was. Then I went into American Home Shield's website and submitted the claim online. The heater is working pretty good now and the guy who went to check everything out was really courteous. He was also explaining everything that was wrong and what could be done to avoid the carbon monoxide going into the house. He was explaining everything really well too. He was very clear and we understood everything that he said.

I called American Home Shield regarding an air conditioning issue and the contractors were able to come the next day. They were very good. They were professional and they knew what they do. I am happy with these AHS guys.

The water was backing up to the bathroom downstairs and overflowing it. There was a clear blockage somewhere in the pipe and right under the downstairs toilet. I submitted a claim with American Home Shield online and they quickly resolved the issue. Patriot Plumbing came out and I had to come out of pocket a little, but I understood why because the tech had to take up the toilet to make an access. Everything is working great now.

I’ve been with American Home Shield going on 4 years now, and haven’t had an issue with them... Until now. Last month I contacted AHS for a leaking pipe and a foul smell emanating from my basement. The plumber sent out by AHS and repaired the bathroom line cleared out the stoppage from the main pipe. He stated the smell would go away.

My experience with the replacement of my water heater was horrible. To begin I placed a service request on the 19th of April 2019 and to date (May 6, 2019) I have not had the replacement performed. Additionally, I am being charged an additional $510 for "modification." Rehash, a monthly service fee of $90 plus a service fee of $100 and a "modification" fee of $510; and to add salt to the wound 2 weeks and 4 days later no one in the company can tell me when this water heater is able to be installed. A standard 40 gallon power-vented water heater. ALL AROUND POOR SERVICE...NOT WORTH THE INVESTMENT.

This company is a complete joke. Sitting in an 85° house for a whole week because my air conditioner still hasn't been fixed. The company they said will fix it had me on hold for over an hour. Couldn't get in touch with a person. Called American Home Shield and they've done nothing to make it right or get my air conditioner fixed.

I had to call again this morning to try and cancel my contract with AHS. I called on Saturday and they still took money out of my bank account after I requested the cancellation of this contract. They are not a reputable company in my opinion. This company has lied about what they provide and how they treat their customers. All they want is your money but provide no service.

I am still waiting for the repair on my A/C motor. The repairman did a no show/no call. It is 10 days and counting. I have health issues and really needed the air conditioning...a point that I made on 5/24/2019 when I called for service. I am still waiting.

Our furnace has stopped working so we had gone through American Home Shield to get it fixed and it has been working great since the repair. I called the phone number that I was given, and I was able to submit that claim right on the phone. The contractor showed up a day early, and was able to figure out what was wrong. And then he took the time to actually explain to us about our furnace since it has a heat pump and we had no clue about those.

About two weeks ago, I had someone come out because my refrigerator went out. I had to express the fact that it was something that was in dire need, so I wouldn’t lose my food. The AHS reps were able to get JB Appliances because they’re nearby and could come immediately. However, no one had reached out to me for 48 hours. I’m not sure if AHS processed the claim because I haven’t received an email or a text message as I normally would, letting me know that someone is on the way. Of course, I lost all of my food. I reached out to AHS and spoke with a customer service agent who told me that my claim was being sent over to a different department that replaces items. They transferred me over there and I stayed on the phone for 45 minutes before someone actually came to the line.