American Home Shield Reviews

I called and said what the issue was. I got an email back that said, “This is what's happening. They should be in touch with you soon.” They gave a text. “Here's the phone number that you can call”. I proactively called. That’s great with me. As long as I have the needed information like the contact details of the business, that was perfect. That was the first call I've ever made using the warranty. But so far, it was very easy. Home Shield asked for the $75 payment right upfront. That's just easier because that way, I don't have to think about getting a bill and would there be some hidden costs associated with it. It was just the $75, paid it, person came, fixed it, done.

The leak is recurring now and we have to pay a separate fee to have the contractor come out again to look at it. But the rep from Modern Plumbing & Heating was nice and he was wearing a mask. It took about a week and a half for him to come out since I submitted the claim to American Home Shield. It was a little slow but better than two weeks. I did the claim through the app and one technical difficulty I had was that there wasn’t a way to change the order. I thought there was one issue with the bathroom but it turned out there were two so, I had to call. There should be an easier way to update the request on the app.

There was something going on with the septic system. In the backyard, there were some areas where you can see water was pooling, and the septic lines run back there. So, we called Home Shield. It took about five days for the people to come out. When Discount Plumbing got out there, the guy was a moron and pretty much said, "Well, I'm not licensed to work on septic systems." He said he could lose his license if he touches a septic system. They didn't do anything. I just wasted 70 bucks.

The first time I submitted a service order was online, but this time, I called because I know sometimes it takes several days to get a response on an e-mail. It was really hot and someone on a rental home that we have had an air conditioning issue. I needed an immediate answer or I could get another company to come out to help. At this time, American Home Shield needs more operators because it was a long wait time. Apart from that, I was notified that I would receive an email or some kind of contact from them and they also said it may take up to two days.

One of my valves was loose and that allowed the Freon to leak. American Home Shield sent two contractors on two different days. The first appointment was not effective, while the second contractor was very helpful and he seemed to be more knowledgeable in terms of diagnosing the problem. He wore a mask as a precaution too. He tightened the valve, put some sort of sealant on it and installed a couple of pounds of the Freon refrigerant. He not only solved my problem, but he also did some preventative maintenance in terms of changing my filter and that kind of thing to overall service my unit. I thought it was great service.

I called Home Shield on the phone for my rekeying and they assigned Lang's Locks. The guy was on time and he rekeyed three of the locks for us. He was professional and was very friendly.

The coverage of American Home Shield is good as most of the time, we get somebody come and take a look at whatever is wrong at a very decent amount of time. Usually, it's not that late. Mostly the delays we have encountered are when the company has to order a part and the part doesn't come in on time. But other than that, we have never had issues.

We bought our house in April of 2019 but I had no idea that I had Home Shield. Nobody bothered to tell me. If I had known that, I would have used the warranty for all the things that my husband and I had to do to this house to get it in living order. My sprinkler system never worked and I didn't know that they could take care of that. I put in over $2,000 worth of work into my sprinkler system. The electrical in this house wasn't up to code. It was only when I got a bill in the mail telling me that if I still wanted the Home Shield, I needed to start making payments or pay it off that I found out I had them.

Recently, Pruitt's Plumbing came out and changed my garbage disposal. I've had AHS since we bought the house in 2019 and they could lower their deductible.

My air conditioner backed up, so it wet my hardwood. When I called my insurance company, in order for me to have them replace it, come out and get it dry, I had to have a them come out to flush or blow it out. Then, they put the air pressure through it and blew it out. After, the guy said everything was okay. I asked them to also check the air conditioner out while he was here, but he said everything was okay after that. But it backed up and overflowed in the wall. And that way, it kind of leaked over my floors and everywhere.

The bottom of my water heater rotted out. After I lost hot water, I lost water pressure and noticed a puddle on the floor of my basement. So, I called Home Shield. I just had to wait for five minutes. It was easy to get through and set up a request. It was on a Saturday. I went that Sunday. I got a call at work early Monday morning and the contractor, Moos Residential and Commercial Plumbing met me in the house. I understand being on a Saturday, no one wants to work on a Sunday but Moos came right away Monday morning. That was perfect. Moos was very efficient and clean and got me taken care of right away. I'm very happy with them.

I've been an American Home Shield customer for the last three years and I don't see it ending any time soon. My daughter had another company and they are totally horrendous. Now, they're with American Home Shield. Recently, I had a claim for an air conditioner. It was the outside unit and the fan quit working. I was informed to expect the contractor to contact me within 24 hours and if I wanted, I could call them earlier, which I did, to get them out there sooner. Airtronics is a great company. The guy's very personal, very professional, so there are no issues with them. He fixed the problem right away and didn't have to wait for a part. He had the part on the truck.

I was having an issue with my stove. I could turn on the burner at the top and cook something but I couldn't do any kind of baking. It has been happening for about a few months. John Broussard Appliance was prompt. The technician was gonna come back with a part. But he hasn't come back with it and it has been about a month. I was trying to get them so we could finish it and I was on the line for four hours. The guy finally answered and he said that I didn't fill out a form. I asked him to email it to me so I could fill it out. For some reason, I checked my spam and I didn't see it. I'm trying to get back and call them again.

I bought my house in 2001 and off and on, we've had American Home Shield for almost 20 years. We let it lapse for a little bit, but I've had nothing but positive experiences with them for the last 20 years. That's why I recommend my friends. I also referred my boyfriend because he's taking care of his mom's house. However, this is the first time that I recommended to somebody and they've had nothing but issues. Their air conditioner is still not working, and this has been since May. We have had people go out there three times and the AC works as soon as the technician's there. He turns it on really quick, but as soon as he leaves, it stops working.

American Home Shield has been good and I would recommend them. I wish they had a little bit different service people though. I'm still waiting for my refrigerator to be repaired. I called the guy at S&G Repair. He put in a part and the part ended up being bad. He was supposed to order a new part and put it in, and I called them on it and I gave him the service number too. He has not called me back yet and this has been ongoing for four months now. On the other hand, it was quick when the guy from Turner Electrical and Lighting came out. It worked out really good too. He was able to find the problem quickly and fix it, and he was super nice. He also took precautions, including wearing a mask. He did a great job.

Smith and Company came out for a condensation from the air conditioner into the basement. I called the claim in to American Home Shield. They said that I called at night, it was late, and they told me that the contractor would call me the following day. I waited until about 11:00, and when I called the contractor, I told him the situation, and they sent somebody out right away. They were good and professional. The repair helped because there's no more leaking water. It solved the problem. I've sent a couple of people to American Home Shield. I tell about them all the time to people I know.

The guy that came out for our claim was really nice. But he told me that the problem was actually the electrical and not anything to do with the dryer itself. He said that he tested the outlet and the outlet for the dryer was the problem. He was like, “You have to call an electrician for that.” We have an electrician that we've gone through for a while now. So he came over. He had bought the part. Then when he came over, he said it was not electrical, it was not the plug, but the problem was the dryer. He said that the dryer was getting power. He showed me the power in the dryer.

The air conditioner wouldn’t stop running. I had to go and manually turn it off and turn it back on. I called American Home Shield and they were helpful. I ended up having to call the contractor though because I wasn't hearing from anybody. When they came out, the guy made the assumption and replaced the thermostat. That was it. I said, “My air conditioner’s old. Do you think there might be something else wrong with it?” He said, “No, this is the thermostat. If it’s not, just call us back.” I thought it would be another 100 bucks but it worked. I didn't have to manually control the air conditioner anymore. This claims experience with American Home Shield was good.

A home warranty is always important. I'm a Realtor with Coldwell Banker here in Houston. I’m very familiar with American Home Shield and I suggest them all the time. I have an in-house kinda rep who comes and speaks to us. I have the warranty too and they usually handle things pretty quickly. I usually get a call back from somebody within a couple of hours, which is not very long at all. They sent out 3 Boys Appliance Repair for my dishwasher claim and they did a good job. They fixed my dishwasher and taught me a couple of things about my dishwasher that I didn't know. I have yet to have a poor experience. I even had another call after the 3 Boys Appliance came for the dishwasher. My oven burned up a cooling fan just a couple of weeks ago so they came and fixed that. That was good. I'm glad because removing a double oven out of a wall and trying to hold it would be miserable.

I've been hit with about $300 worth of payments that I've made and the jobs are either incomplete or not at all. We had a leaky outside faucet and it was leaking quite a bit. I paid my $75 due to Home Shield, and Plumb Genius came out, and supposedly, the guy fixed it. It was pouring down rain, so I took him at his word and didn't think anything else about it. A few more days and the wife and I were outside and she said the thing was still leaking. In an hour's time, we could fill up a gallon bucket three times. I called Plumb Genius back and they said we needed to do Home Shield. I got ahold of Home Shield and they said they'd get them back out. Plumb Genius then called me on a Monday and said they couldn't come out until the following Monday.

The air condition was blowing hot. It was very easy to submit the claim to AHS and they were able to accommodate my request on time. They sent a contractor that was gonna be able to get here on time and the contractor was professional. The unit has been running great since the repair. AHS provides great service and quality customer service.

Water was running across my basement floor. I called American Home Shield and then C & R called me. They said they were on the way and when they were here, they did a fine job. I can keep the air on and it wouldn’t flood the basement anymore. American Home Shield is definitely worth the money. I've had to call them twice and I've been satisfied both times.

We had a toilet on our second floor that wouldn't stop flowing. American Home Shield sent Walston Mechanical, and they ended up having to replace all the parts inside the actual toilet because they were old and they couldn't be replaced. They did a good job and everything worked out fine. I hadn't had any difficulty with American Home Shield's claims process other than the internet part of trying to do a claim. For some reason, I'm not able to do it anymore. They haven't resolved the problem of the internet of me being able to do internet claims. When you go to their site to try to reset your password, for some reason, it doesn't send back to my email. I don't know what's going on, but it's been an issue that has not been able to be resolved. Other than that, I do the claims by phone.

Our air conditioning was leaking profusely and we were advised to turn it off before it shorted out everything in the system. We used the internet to ask for an appointment and American Home Shield sent me immediately who would be doing it, what day and the approximate time it would happen. They also recommended that I could call the company myself, so I did that. I spoke to a representative of the company and they said that if they can make it sooner, they would. Unfortunately, that weekend, they could not.

The dishwasher wouldn't drain and it didn't take long for the tech that AHS sent out to figure that out. He had to order a new part for that then he got back quicker than I expected with the part. Apparently, where he had to order it from had it in stock. Then, he got it fixed and the repair took less than an hour. He got my dishwasher running again and it works well so far. We're really happy with the repair. And I really like him. He was really nice and friendly. He also explained what was going on and took care of business. We had a claim on our refrigerator freezer, too. The freezer would not defrost and the guy who came out fixed that. What happened was, the drain pan or something clogged, and he declogged everything. We haven't had any problems with it since.

Our oven was not igniting. When the nice gentleman came out, our operation’s panel of the stove and oven shattered. It's like safety glass and it was all shattered and cracked, but everything still works. But we were afraid it was gonna fall apart. So I asked him if it was fixable and if they have any recourse on this. He said he would put in a claim and see what happens. It's no harm if he puts in a claim. If it gets approved, great. If it doesn't, that's fine too. We'll fix it on our own or have him come back and fix it and we'll pay him. He's a very nice guy.

AZ Remodeling & Plumbing came out for my garbage disposal the next day or the following day that I filed the claim. The guy was lovely. He was very polite. He had another disposal ready if I needed it but he was able to find something lodged in there which stopped it from working. Thankfully, everything is fixed. I did the claim online because last year, it was really difficult getting somebody on the phone with AHS. When I do, I don't know if they have it subcontracted to the call centers overseas but they didn't quite understand what I was saying. Maybe it was because they weren't aware but I was referring to my wine fridge and my extra faucet, the pot filler, and they had no idea what I was talking about. I asked if I could speak to somebody domestically and I couldn't get anything through. I am not happy with the call center. When I'm able to do an appointment online, it's fine, but calling is miserable.

Haskins Heating and Air Conditioning did a good job with my claim for my AC unit that wasn't cooling. They added Freon. American Home Shield used to be good. Now, I don't understand why they're so difficult. With my initial air conditioning claim they added a starter kit which I didn't ask for. I paid for it and thought it worked well. But then, it was wrong. Plus, their website sucks. I got a pending claim with them and I cannot contact them. I can't find a link. I can't go to a link where I can send an email or call an individual for my claim on my ice maker either. I got tired of calling and staying on hold for two hours and just hung up. It didn't used to be like this. I told the guy who was coming to fix my icemaker, Superior Appliance, not to come as my wife hates COVID. They never responded until they told me that they were on their way to my place on Monday morning. I told them they couldn't come in and they didn't respond either.

Blue Ridge Mountain Plumbing came out to fix a toilet. I filed the claim thru the internet and American Home Shield has a good website. They were also communicative. They're a very good company. All the companies that I used through them have been very respectful and they have very good knowledge of their profession. They always leave everything well. I don't have them back.

There was some water coming from under the sink and I didn't wanna screw it up. There was water all on the floor. We stopped using the sink until we had someone come out. They came to the house and check everything but they could not find the leak. My wife was there that day and the gentleman explained and showed everything to her. We haven't noticed anything else.

American Home Shield's service used to be really good. Now, they are letting people go because of the pandemic. I don't hear my doorbell well and they always send me an email so I can read from my computer that my technician is on his way. I called three times and sat on hold forever. Three times their rep told me that they would send me the email but they never did. So, I sat from 6:00 am to 8:00 am with no TV just so I could hear the doorbell.

The AC unit inside was leaking water and it was a decent-sized pool of water. We had a water sensor on our floor that picked that up and alarmed. The claim was put through to AHS and then, we were assigned United Air Temp. They did a good job the first time in assessing but we couldn't duplicate the result. After we dried up the water, it didn't leak again the next day. So, they didn't have anything to base on to figure out where the leak was coming from. But they identified that we had a clogged filter so they replaced that with one that we had sitting there. We just did not replace it in time. That there was some backup could be an issue and so, that was causing some additional work that the AC was having to put out, with it being so hot, that they thought that was something that they could at least try.

I had a problem with my freezer, my washer, and my dryer. I went online with AHS and I set up an appointment. Their website was great. When you sign up, it tells you who your contractor is gonna be or who's coming out, and to expect a call from them. And that was exactly what happened. He contacted me, then he came out, ordered the part, came back, fixed everything, and we’re good. He was very nice, very friendly, and very professional. Since the service, everything has been performing well, too.

My air conditioner stopped cooling. I had my thermostat set at 75, which is what I normally keep it set at, and the temperature in the house started rising to 82. So, I made a ticket for a claim with AHS and they sent Thermal Heat and Air out. It was hot that night because they wanted me to shut down the AC and leave it off overnight. But at least the tech came out the next day. He fixed the problem and it was something in the wiring on the compressor outside. He took care of it and within an hour he was gone. So I was satisfied.

The air was not cooling. It was running all the time. The guy from Air Resolutions by AirMack came out and checked everything. He said the fan was not going around, so he got one, but he could not fix it that day because it was raining really hard. He came out the next day when it wasn’t raining and fixed it and ever since it’s working perfectly.

I called Home Shield when I had an issue with the exhaust fan in the bathroom. They gave me a date, and then Alejo Electric came out. They were good. The repair fixed my problem.

People need a home warranty. I have one with AHS and submitting claims with them has always been super easy. Everything always gets handled really fast and I'm super impressed with them. Recently, they sent out a tech for my dishwasher and dryer. I put in the order and he came out the next day. He was really nice, ordered the parts, came back, and fixed it within 5 or 10 minutes.

The air conditioner was just blowing hot air. I called AHS on their number and told them about it. They said that they would get ahold of a repair person right away. They gave us the name and phone number of Same Day Air Repair. Plus, that place called us and we set up an appointment for the very next day. It was a capacitor that had gone out on it and they put a new one in it. It was excellent. We had an air conditioning problem when we very first signed up with AHS and they came out and fixed it right away. They got right on top of this right away too. They're wonderful and they cover so much too. I'm 100% for having them. A lot of these home warranties only cover certain things.

When we were having the issue, we went through the website and it was great. I like the fact that I can just go in and click and schedule appointments. I wish I could pick certain days. Clear Horizon’s Construction came out to fix the light. It was a dimmer switch and they replaced it to a regular three-way light. But then my house has a ridiculous number of light switches so it’s not on them for picking the wrong one. But they tried to make sure all the switches were working and they couldn't get the light to work so they said they needed to request time to come back. No sooner do they pull out of our driveway, my husband went over to the light switch that wasn't working and flicked it and it worked.

All American Services of Georgia was great. They came in, figured out what the problem was real quick, fixed it and was out before I even realized. They were professional. So far, the coverage that I've received from American Home Shield has been pretty good. I clicked a couple of buttons and the next thing was that people showed up.

Redeemed Heating and Cooling was very professional, on time and very kind. They ordered a part and the gentleman said it was gonna take 11 days to get in and it came in about four days which was refreshing with the Covid pandemic and everything in the world being behind in the flow. Putting in the claim with American Home Shield was very easy. I just submit one on my iPhone. My son and my daughter-in-law have bought a house couple of months ago and now they are American Home Shield clients as well.

American Home Shield sent their contractor, Comfort Pro Heating & Cooling for our AC issue. They were very nice and professional. However, I wasn't satisfied with their appointment timing. They gave me an appointment for the following week which was a long time. It was good that our AC was throwing out cold air though our thermostat was broken and we had to babysit our AC. We had days when we had temperatures of 103, 104 and 105. What if our AC was completely out? We were gonna have to wait a whole week until Comfort Pro could come. When I call, it's because I want something fixed right away.

Submitting claims to American Home Shield is faster and more efficient online. 15 minutes after I get into their system, it would tell me my technician and that they would be in contact with me. The system would give me the tech's phone number and contact information as well. AHS's process is a lot smoother than that of a previous company we had five years ago. Most recently, RJ Garage Door Service came for my claim and everything went great. The technician was wonderful and he had a mask and gloves. After the repair, I found out there was an additional problem and that we needed new springs. We got those springs and though I had to call back, that wasn't RJ's fault. The tech did well.

My AC stopped blowing cold air and I submitted a claim online to Home Shield. The company they sent, Fast Response Heating, was very professional. Two days later, a young lady came to the door and told me that she was gonna check my AC out. She did her thing and told me that I needed some kind of switch. She also told me that my AC should be ready to go.

My garage door quit working with all the remotes and the guy from Ace's had to come out to replace the control board and the garage door opener. I notified American Home Shield through their website that there was an issue. The website works fine. I got notified when the service was assigned and got called the next business day from the contractor. He told me the appointment on when he would be here. He was quick and efficient. He fixed it the first time, had the part, and he threw it in and everything works. The repair lets my garage door go up and down with a button. I don't have to get out in the rain, go to the front door, and open my garage door. We've had American Home Shield for years. We tried to switch to somebody else at one point and they were cheaper, but they were terrible. So I came right back to American Home Shield.

I recommended American Home Shield to my mom and she got them too. I told her that if there's something wrong, all she has to do is pay 100 bucks and they come and fix it. I was apprehensive with the simplicity of it, but that's exactly what happened. They take $100 out and whoever comes in, deals with fixing the issue and not to pay anything. So, it's very awesome. I could also talk to a live person which is always nice. I don't worry if something breaks now.

We’d heard great things about AHS. It has been almost a month since submitting a service request and we are still unsure of the status. We have been assigned three different contractors (The first two after I had spent time on hold trying to figure out what was going on since it had been days since calling). The first never called back, the second called back and did a service call but found out by calling AHS to check on status that they canceled. This was never communicated at all. We were assigned a third contractor who was great, diagnosed the problem and told us what his next steps were... but we have still not received any updates from AHS about next steps. If this is quick and easy service as promoted on their website, it’s a rather slow and difficult interpretation of those words.

I filed a claim to have some appliances repaired on 07/18/2020. Five service contractors, numerous phone calls, countless hours of being on hold to try and reach a live person and almost a month later (08/11/2020) and my appliances were still not fixed. I asked to have email communication since it was so hard to reach anybody, and they could not accommodate me. To reach the purchasing department has a minimum of 2-4 hours of being on hold without being given an option to have a call back when someone is available. Impractical, unaccommodating, and very poor customer service. Total waste of time and money.

Such a HORRIBLE experience with the technician AHS sent out (3 times) (first call 5/31/20, next 2 weeks later and then 2-3 days later). No A/C for over a month! Their tech told us one story but told AHS another. The tech that they sent to us told us the 1st time that our unit needed to be replaced but that AHS would never replace it - only continue ordering parts for it. The tech even sent us a text telling us how much it would cost for us to purchase a unit through him. Tech told us we had Freon leak. He said he put freon in it (which we paid over $400 for) and a dye in it to see where the leak was.

I'm retired and I live on a budget so to help protect my budget from expenses when home systems break down I purchased AHS. I thought that was a smart thing to do but now I don't know. I realize these have been uncertain and extraordinary times and AHS probably had to let some people go but that being said I had to wait 2 hours before my call was answered. No matter what day or time it's the same thing. 2 hour wait. When I signed up with AHS they said they strive to make my life easier. Waiting 2 hours or longer for customer service is not making my life easier. I needed to talk to customer service about the vendor AHS selected for me, the vendor diagnosed my problem over the phone. Did not come to my home, in addition he said he was going to have to charge me $190. I told him I had to talk with AHS first.

I originally filed a service request on 7/13 for my Air Conditioner that wasn't working. Two separate technicians and weeks later, the system was still not cooling and the last technician left the old compressor and debris on the roof of my condo building which will result in a fine from the HOA to take care of the debris etc. The technician lied and said the job was complete to AHS when he knew he had not filled the system with enough refrigerant nor had he taken away the old compressor, debris or strapped down the unit as required by hurricane standards in Florida. The company is not returning my calls or answering my emails. I hired another company today at my own additional cost and they have added the refrigerant, strapped down the unit, BUT the company AHS hired still needs to return and remove the old compressor and related debris or a fine will be incurred from the HOA.

Update-They finally getting someone else to come out and take a look at my a/c unit, I am happy that it is fixed now and no more leaking is going on. I really recommend the company that came out, he was very thorough and explained everything and checked every single detail to my unit. I had to fix the duct issue myself because I was tired of waiting but the leak under the unit was actually more important to me because it was causing damages to the house itself. Thank you for finally understanding my needs and getting someone else to come take a look at it and give me their opinion.

I am still without air conditioning in my home after first calling American Home Shield on July 22, 2020. The first company AHS sent said they do not work on my type of "Apollo air conditioning unit" with AHS any longer. They ended their agreement with them because according to the tech, AHS would not pay them the proper amount for the parts they serviced. Then AHS sent another company, ATR services who have been out to my home two times and my system is still not working. During these past 21 days, I've called American Home Shield over 20 times and been on hold for 1+ hours then hung up on. I've asked to speak with a manager numerous times and then placed on hold and then disconnected.

Contracted for 1 year, have requested A/C service twice. First vendor NEVER answered phone, texts, or messages in more than 2 weeks. 2nd request was assigned same vendor, took 2 hrs phone call to change, showed up, demanded more money to do any additional service. Called again, same 2nd vendor, no call, no show, no reply.

We bought this house and our Realtor recommended that we had Home Shield. We went with that and we were so thankful because our oven went out shortly after we moved in. Come to find out, it was a wiring problem with the harness from probably when they installed it years ago. But the oven looked like no one had ever used it. We talked to the previous owners and they said that they didn't bake, but they grilled a lot with it. That was a surprise to us, so that went out. It was just that the submitted claim was for the microwave oven and not the oven and I didn't know if the girl was irritable or the person on the Sears side. The contractor called my husband at the time and he was saying that he is working on microwave ovens which was totally different. We also had an issue with the washer where the pump didn't work then Tactical came and fixed that. They were also super fast and very easy kind of fix.

The contractor was professional. When I reported this issue with the AC, they came out to my house for a total of four times because they had to put in freon and do diagnostics. When the second guy came, he took the coil away. I waited for days without hearing anything. I had to call them and ask what was going on. That was when they told me. The communication was a little lacking but in the end, it turned out to be okay. Where the service is concerned, it was fine. In general, they were responsive. They fixed the job in January and I never had a problem. I thought I would have had a problem again this summer because it's so hot and my AC wasn't cooling down. But then it cooled down. If I have to rate them on a scale of zero to 10, I would give them an 8 overall.

The refrigerator and microwave had issues. A claim was submitted to AHS and a technician from Carolina Appliance came out. He was very friendly and very professional. He'd been to our home other times and was very comfortable. He was also very knowledgeable and solved both issues perfectly well. Whenever we have a claim, we just contact AHS and they send somebody out. And right now, it's always been an appliance issue, so it's always been Carolina Appliance. We don't have a lot of issues but we're happy to have the policy because the things that they have fixed would have been very costly.

I got American Home Shield for protection from large expenses. Recently, Fick's Mechanical came out to look at my air conditioning unit. They were professional and were able to fix it. So far, the AC's fine.

The AC wasn't cooling. Pro Air Solutions came out when they were supposed to and they put Freon in the AC. Also, they replaced the switch. They were able to fix it the first time they came out. Home Shield works. However, they run a day behind so I would like faster response. I have another home that I would do. It’s a lake home and I rent it out on Vrbo and Airbnb, and if something goes wrong, I gotta have somebody like right now.

Recently, the garage door button kept clicking. The light would click on and off, and it wouldn't let me open or close the garage door. I was given expectation as to when the contractor would reach out to me. They told me that over the phone and via email. And then, the contractor, Garage Door Experts, called the next day. The tech came, explained what was going on with the garage door, and fixed it. He was very professional.

Metropolitan Heating and Air came out three days after I filed the claim. I was impressed that they got here that quickly. They diagnosed the AC and fixed it in about 15 minutes. They had the starter part with them, it's like a solenoid that turns a fan on. It was luckily something pretty simple. It's the first time I've used AHS and it seemed to work pretty well this time. So far, I'm happy with them. I have another issue that I'm gonna have to take care of with an electrician.

I called Hospitality Heating and Air Conditioning in on the 21st of last month and they came out and replaced the fan. It worked for a little while then it went out again. I called it back in to let them know that I was hearing it turning on, but there was no air blowing out. When I called back, American Home Shield did a recall but it was a different company who said that they voided the warranty if they touched it. They did a diagnostic and turned it in, but they said that they weren’t the original company that did the ticket on there and that they had to do a recall.

Both the oven and washing machine went out. The guy from Professional Appliance came out in a decent amount of time, figured out what was wrong, and he fixed it. He was really good. He fixed everything. The oven, he did right away. The washing machine, he said I needed a part. He ordered it, and as soon as they got it in, the company called me to schedule it out, and they came a couple of days later and fixed it, and it has been working since. We're happy with that.

I had a dishwasher and a microwave that didn't have any power anymore. When Blue Collar Appliance Repair came out, they fixed the dishwasher but they couldn't fix the microwave. We had to wait for parts again. The first time, it took forever for them to get the parts. The second time, the parts were quicker and they came and fixed it finally. The claim process was quick, but every time I called the Blue Collar people that I worked with, they were like, “We're just waiting on parts. We're waiting on American Home Shield.”

My sister-in-law has American Home Shield and she was telling me something went out in her house. American Home Shield's contractor came out and checked it out but they couldn't get it to work. American Home Shield bought her an oven. I thought that was so nice and I needed that. I signed up with them too. Then our refrigerator stopped working correctly. We had to constantly unplug it and plug it back up for it to work. The contractor came out and they thought they had fixed it. It worked for about a month then it started doing the same thing. They came back out again. They were awesome. They were very easy to get along with. They fixed everything exactly how I expected it to be fixed. When they couldn't fix our refrigerator, they turned in the paperwork to get us a new one. It was very nice working with them.

My mom and dad were looking into getting Home Shield and they now have it. They said it's the best thing since sliced bread. So, I looked into it. The first visit was to fix my washing machine. Express Appliance Service didn't really fix the problem. I'm currently waiting on a part that they ordered. They let me know that they ordered a part. They didn't go into detail what was going on with it. They just said that there would be a part ordered and a callback when it came in. I would have liked be told like what was actually going on with it, what was causing it, to where it could be prevented later on. But other than that, they're pretty good with communication. They're to the point. They just came in and went straight to work.

We had a plumbing issue and The Lindsay Company came out. They tried to keep their social distancing from myself, as well as both plumbers came in with masks on. They were quick and efficient, fixed the issue, and I haven't had another issue since.

I had to go outside of my warranty to get somebody to do the work or I would have had flooding. I ended up having to replace the sump pump and the backup as well. It was going to be several days before Budget A/C Heating and Plumbing could get to repair my issue and it wasn't going to work out, so I cancelled the order. The problem was this all happened right before I left town and we couldn't leave without the issue being fixed. We had torrential rains, in fact, while we were gone.

Other companies just came then they never explained to me what happened. I have to ask, “What is the problem? What is the thing?” And then, sometimes they are not punctual. They said, “I’ll come this and this time,” then they would always come late. That’s annoying. Also, they don't call. I need to call them. On the other hand, Amit, AAA's tech, was great. He was punctual. Also, I like the way he explained. He explained everything like what the problem was and how he would fix it. Even though he said he would order parts, he called me and let me know. He called me all the time. He kept me up to date.

Submitting a claim to AHS was easy. It was just a phone call. They made an appointment and that was it. My claim with AHS where GE Appliances came out went very well. I was very happy with the outcome. There was a leak. It was a really old refrigerator. The contractor was really quick and he told me he fixed the problem and it was all done. When I had a claim with the faucet, they replaced the faucet with a basic faucet, which is fine with what I got. It’s great. It works fine. But they should also have an option, like if I can upgrade it if I pay for the difference.

In my master bath, the tile is sinking into the wall. I've had three plumbers come out. The downstairs, underneath my master bath, there was water dripping. The first time the plumbers came out, they said, “It's not a problem,” that if it was leaking downstairs, there would be a huge amount of evidence on the ceiling. But I can see the ceiling is ripply up there.

The AC was blowing down warm air and I had it set on 75 but it kept on going up to 90. When I contacted American Home Shield, the contractor came and checked it. One of the guys was here for five hours the first time but he didn't fix anything. He was trying to sell me a new AC unit. He said I needed to get a new AC because everything was falling apart. I said that I’ve had American Home Shield for the past 10 years since I purchased this house so, I don't need to go buy any AC. This was running fine and this is because of the heat. He said that the best we could do is put Freon. He put Freon and nothing works. The next day, it was the same issue and it took three weeks.

The right burner on my stovetop was not working. It was a ceramic stovetop, and we had to order a piece and the guy from Morningstar Repair Service got it in promptly. He's very good and nice. Now, I have a burner that actually works. I go online when submitting claims to American Home Shield. I like their website. I tell others that AHS is good.

I called them to submit a claim and they got right back to me with the company that came. There was no big lag time. It was easy. The young man who came was very professional. He knew what he needed to do and he did it. He went about his business. There was a short in two places and he fixed them. I was very pleased. Everything was working perfectly since then. American Home Shield is worth every penny. I was a little skeptical at first. But my experience has been very good. I'm very, very satisfied with them and I've recommended people I know to get it.

I have Home Shield on a rental house and so far, so good. When the air conditioning went out and there was no cooling, Redeemed Heating & Cooling came out. I didn't deal with them directly, but I know that the technician was able to repair it the same day. In fact, he was early and finished before he was due to be there, so it worked out great. I have also not heard back from the tenants, so I assume it’s still working well.

A hose in the back of the fridge broke and I had American Home Shield bring out a person to fix it. It was fixed and then the day after he fixed it, it broke again so I had to get him out again. He fixed it again. But two days after he left, it broke again. So the guy is coming back to repair it again. It was pretty simple and easy to submit the claim. But after a couple of times, they should try to send out another person ‘cause it had been the same person coming by. Other than that, getting ahold of them is not too hard. You can also do the claim online and then they give you a call to set up the appointment.

The AC wasn't blowing cold air. I always have it set at 72 and it was 81 in my house. I turned the unit off and turned all the fans in my house on. But when I got back, it was 84. It was an average of 84 degrees in the house the whole week. It took Honesty Mechanical a while to come out and they said it's because with everything that's going on, they're shorthanded but they're not getting any less calls. The guy explained exactly what was wrong and showed me a picture of it. He was very good, forthcoming and professional. He explained exactly what he was doing and talked to me for a while about why it happened.

The hardest part with AHS is getting a technician to come and do their job. The second one, it seems like it's hardly ever resolved with the first visit. Also, there have been times where I have to wait up to three weeks since the first call until the issue gets resolved. That's really frustrating when I have something in my home not working. Like right now, the plumbing is not working and it's gonna be a week tomorrow. Plumbing shouldn't be that difficult, running this leak to the pipes and cleaning up. It's ridiculous that the contractor has to schedule another visit. They make it look like it's so complicated. I also had a faucet in the kitchen and the refrigerator water dispenser that were fixed for nearly three weeks. Is that worth waiting or maybe paying somebody out of pocket and not having the contract? It's not really a good thing to go through, which is kind of hectic and nerve-racking.

American Home Shield was recommended by my son. He's with them. When I had a claim, I went online and the platform was very user-friendly. They told me when to expect the contractors out and it was very quick. I was very impressed with that. There were two men that came out, and they were excellent. They went above and beyond, including showing me things. They were professional and they answered all of my questions as well.

The compressor was burnt out. I sent in a claim and everything went fine. The tech kept his word. He arrived on time. He did a great job. He left. So far, everything is working out fine. I'm satisfied.

A co-worker told me about American Home Shield and I'm really thankful for their service. My air conditioner died and I called them. Their rep was wonderful and submitting the claim was easy. They got me on the list with the local air conditioning service that they work with. The contractor I got wasn't a big talker but that was okay. I tried not to bug him. My air conditioner is great. I wish that it could have been done quicker but I understand they are really busy in the summer. I've been trying to get my mom to sign up for American Home Shield.

The upstairs air conditioner was not working, and it was not cooling. When the technician from Legum’s Heating & Cooling came out, he diagnosed the problem, fixed it, and left. It was all good. Overall, I don't have any difficulty submitting work orders, but I wish that American Home Shield would allow people to pick which of their contractors people want. I had had an issue before, and the Legum’s people came out to fix it, so I thought it would be nice to have them come out again.

We bought this property and we just took possession from the previous owner. I went on the website of American Home Shield and put in the job request for a rekey. It was pretty easy to use. I also tried calling on the phone because, initially, I had trouble logging into the website. Something didn't go right with my account set-up when the property closed and they had it on file, but they didn't have an email address. But once I eventually got through to where I could leave a message and have somebody call me back, they got the website stuff set up and it was super easy to use after that. Then, I got a confirmation that my claim was assigned and I had a time window. It happened much quicker than I thought it would and when the tech from Reality Rekey came out, he rekeyed two deadbolts and two handle locks. He was good, very responsive, and very quick. I would recommend him to somebody else too, or if I had other work in the future.

My air conditioning system was not working. My wife called AHS, made a service request, and paid some money. Then, Comfort Pros came out and they did a good job. The technician was very friendly and he explained everything correctly. Everything is back up and running now and we are happy.

I had two different claims go in. I did them via the internet and it's easy. I like it. One of the claims was for a garden hose and Sirius came out for it. It was an easy fix and it makes my peace of mind much better. I’m very happy. Also, I had been with American Home Shield previously and now I've had them for a year.

My Georgia Plumber was out here last week because the overflow drain of our air conditioner unit in our attic wasn't draining, and it was causing leaks into our master bedroom. When the air conditioning company came and looked at it, they said, "Well, we need a plumber to come out. It's a plumbing issue." It was the PVC pipe - the overflow drain that runs outside the house. They recommended My Georgia Plumber to come out and fix the problem, which they did. They found 50 feet of blockage in the drain pipe. The tech brought the pipe down and showed us the blockage, and then said he kept going further and kept finding more. They had to replace 50 feet of PVC pipe to get the blockage out. We've had several several AC companies over the past years we've had issues with the AC and the plumber did more help for us and worked than most of the AC companies. They were great for us. We're completely satisfied and grateful for them.

I submitted a claim for my AC with American Home Shield on a Sunday night. The contractor, Cote’s Mechanical, called me on Monday and they said they would be out Monday. They did. They estimated and they were coming back. The guys came back Tuesday and said it was gonna cost me $770 for the compressor and for the Freon. But the way I understood it, the warranty was supposed to pay for everything. I said fine though and to go ahead. Also, the first time Cote’s Mechanical came out, a little hole was made so they had to come back out the next weekend to fix it.

I would recommend Upland Pool Supply. I'd like to request them every single time. They were excellent. They got good communication, they showed up on time and explained what was wrong and what they needed to do to fix it. They had really good follow through with everything. I helped coordinate the time and what they needed to do in the time that they were gonna arrive, and everything was right on point. Submitting the claim to American Home Shield was easy. I did it online and then a text message was sent with who the provider was going to be and their contact info. The process was really good considering the COVID situation we're in. Everything went really well.

I filled out a request online on a weekend and I got an email to let me know the contractor was coming. We had a pipe that was leaking and when Aaron's Plumbing came, they let me know exactly what was going on. They were very professional and informative. The repair was a huge help as well. If you have a pipe that's dripping, not only are you trying to catch the water, but it also limits what you can use water-wise. The pipe was connected to a downstairs bathroom and we avoided using that whole area.

When my refrigerator was not cooling, I gave it some time to see if it was gonna start back working on its own. I finally said it was not getting any better, so I went ahead and called American Home Shield. I set up an appointment online for someone to come out and look at it. I just went in, selected what I needed and submitted the claim. It was easy. I then got a email that stated that they had assigned somebody and that they would be reaching out to set up an appointment with me. Beyer Appliance called me the next day and then they set up an appointment for two days later. The first time the technician came out, I had emptied out the refrigerator. By the time he came, it was cool again. When I put everything back in the refrigerator, it stopped again, so I had to call him back out.

American Home Shield has always been very responsive to me. I had an air conditioner that wouldn't run. I filed a claim online to AHS and their site was very easy to use. They gave me feedback and told me that my case has been assigned. They also told me that I would hear from their contractor within 24 to 48 hours or I could call their contractor myself. Econo Air came for us right away. The tech from there was very nice and professional. He replaced part of my unit and things have been fine since then.

I booked the service with AHS online, which was great. It was very simple to use. Then immediately, someone from Cabot called me. So it seemed like the B2B relationship was excellent. They came out in a timely fashion and were able to get our AC working again in a couple of days. They wore masks, and we wore masks. We maintained some physical distancing when we could. It was good. We are new homeowners, so it was very grade-school level for us to understand what was wrong and what needed fixed. But they sat down and took about 30 minutes and talked with us about things to expect and laid out the bases for us. So I really appreciated that.

We just bought our home and the seller consigned American Home Shield as our home protection. We've been okay with it, so we're continuing on. The first call we've had that we've worked with American Home Shield on, everything went fine. The air conditioning guy came in and he examined things completely. He told us what we had going and when we asked him a question, he had the answers that we needed. He was honest with us, and that’s good. He fixed our third and second regulator appropriately to where we could regulate better. He changed the thermostat since the old one had mercury in it. Now, it's cool in the house. We're still having issues with the ductwork, but that wasn't what he was supposed to be there for.

Kempker Plumbing took care of changing a couple of valves and the spigot on the house that leaked on the inside. I submitted the claim online to American Home Shield and they said that I would have to make contact with them to come out to the house. I would have to make the arrangements to finalize the claim. The reps knew what they were doing and they were probably one of the better plumbers that I ever dealt with. Since they came out, I haven’t had any issues and there are no more leaks. The experience was very good.

The light was off on our water heater and it wasn't generating hot water. I had to call American Home Shield because their website was down and it wouldn't let me put in any claim. Then it wouldn't even let the rep and she had to call me back a couple of hours later. The contractor did a good job. He had put the valve on his truck just in case that was what it was with the water heater, and he fixed it. That was great.

I'm a real estate agent and it is highly recommended to use the services of AHS. Also, I have personal home warranty representatives that I talk to every day, but I still choose to stay with American Home Shield because when I look at it, they may charge less for the deductible, but then all the services are not included. With American Home Shield, I'll just pay more and get everything.

My air conditioner stopped cooling and since it's running in the 90s around here, we kinda depend on air conditioning. I called Home Shield and they sent out Grady's. A very nice man came out and replaced a part. He told me there was nothing wrong with my air conditioner and that it was in the electrical system. Then, I called an electrician and he said it's a city connection. The city hooked me up with temporary electricity and they are currently digging up my yard putting a new line in. Home Shield has been very nice and very helpful. I'm glad my son talked me into getting a warranty with them.

Being with American Home Shield, I like not having to look for various repair persons. When our AC was not cooling, they had ATR Heating come out and they were okay. Their tech replaced or reconnected a wire that was loose.

The pump was making a strange noise, so we put an online request to AHS, which works really well. We got an email saying that they had gotten our request and they had assigned South Tampa Pool and Spa to us. The pool company then called us and told us when they'd be out. They came out the following day, replaced the motor and did an excellent job. They handled it really great. The guy did it right there and he resolved it. Now, it's running perfectly.

I sit at home, my husband complains, and I log on and submit a claim right there. It's super easy. I love it. Cool & Cozy came out and the tech was very knowledgeable. He let me know how things worked and what I can do with the AC unit to keep it running on my own, and was generally very informative, which is very nice because most of the guys showed up, pointed out the problem, that was it and away they went. But this guy understands. He's a breath of fresh air. I told him I'm gonna keep his name and number because he's local, and I didn't know about him.

Fleshers Refrigeration was great. They were able to give me an appointment the best day and when the technicians came out, they told my wife what was up with the issue on the AC and they fixed it. It was a bad capacitor and they replaced it right there on the spot. So, they did a good job. They were professional. This is our peak summer, so we're looking at triple-digit weather here, which was why it probably went. But it’s working fine and it hasn’t gone out.

American Home Shield sent Cornerstone Plumbing for a plumbing issue. It was a sink that was downstairs and it was overflowing underneath the house. There was a leak somehow on the pipe. So when the water was draining down, it was going underneath the house. You could hear it going there. So Cornerstone came and fixed that. American Home Shield has been a very good company. I've used them three times over the years. They always referred professionals to work on the project.

The water for my toilet wouldn't stop running. I called American Home Shield and made a claim through one of their reps. The rep gave me a timeline when to expect their contractor. A Water Solution came and fixed my toilet. They provided good service and things have been working perfectly since they came. AHS's contractor did their job. The claim went successfully.

I first tried to get ahold of American Home Shield through Facebook when the whole pandemic was going on. I couldn't get anyone live on the phone and it took forever for someone to get back with me. I ended up registering online and just doing the claim myself. Drain Masters came out quickly and fixed the problem. It was taken care of in the first visit.

American Home Shield's customer service is very nice and their service is efficient. I always speak to live people when I submit a claim and they are very accommodating. They scheduled the appointment and the person came right out. The people that came out for plumbing were excellent. It was leaking in the sink ‘cause the pipes were corroded and they replaced it. They were very friendly and professional. I would recommend them to others.

There was no air conditioning coming out of the vents. American Home Shield sent the request out to Service Pro and then they called and set the schedule up. They came out and looked at what was going on with the air ducts upstairs in my residence. The technician was was good at what he did. He was respectable coming into the house and knew what he was talking about. It turned out that the vent was closed and I couldn't see it. So I paid about $80 for him to open a vent.

We have a lot of appliances. It's a big house with five bathrooms and if I had to replace all that stuff at once, it'd be $30,000. If I pay my insurance on that and know that all my appliances are covered, it made sense to do a home warranty. One of our air conditioning units in the house was not working properly so Comfort Air came out to fix it. They did a good job. They're very kind people. It was a little difficult to understand them at some points in the conversation but they were very professional and did everything they said they were gonna do. I would be happy to use them again. They had to come out a week later and they replaced a capacitor. The second time, there was no charge to us, but they did get the air working again. That time, we probably waited about three days but because the house is zoned, our air was working on where we needed it. Right now, everything's working great.

My pump wasn't working properly. I filed a claim with Home Shield online. Summer Breeze then came out and the tech was good. My pool works now.

I called American Home Shield to report that my washer was not working and they were gonna send somebody out. But the contractor was not gonna be able to come for two weeks. It was the first day that they told me and I was frustrated because that was not good. We were all home and we couldn’t go out. We couldn’t wash our clothes for two weeks. Finally, AHS reached out to the company and they came three days later. A couple of parts were needed and one of the parts was not available anymore. So, they said that they couldn’t repair my washer. AHS replaced it. I first reported the issue on June 9th and I got my new washer in July. The first company was gonna be closed so AHS called somebody else. The technicians came out and they said that the water valve was leaking. They also said that if I did not replace it and if I had any more issues, AHS would not cover it because I had a leak.

My freezer wasn’t cooling. It would go from -2 degrees to 15 degrees and then all of a sudden, go back to -2. Then, it started getting warmer at 15. I called Home Shield and put a claim in on July 26. They were on it and the serviceman from S & S Appliance, Bobby, came out immediately. I was so impressed. Bobby was very familiar with GE Monogram. He said he's licensed with it and he did an assessment of what needs to happen. He said he would be back on Friday as long as he had all the parts in and would be able to fix the refrigerator. I was so pleased because I didn't wanna have to throw away everything that I had in the freezer.

American Home Shield has been out on two appliances. The latest one was a microwave. The door wouldn't close and they came out promptly and fixed it the same day. They did great. However, I had an issue before my microwave and it was not a good experience at all. It was before the Coronavirus, so that didn't factor into the delays. My oven wasn't working properly. I already knew that the parts were not available anymore because I googled it and looked at a few things. It was an older oven and the plant in Japan had been destroyed. I was told this by a repair place that sells parts here. Antech Appliances came out, inspected the oven and decided that they were gonna order parts for it. They went back and they didn't call. They ordered the parts and I waited a month.

We had water building up underneath the AC unit and the condenser was clogged and Liberty Plumbing & Heating & Air Conditioning came and cleared. I let American Home Shield know that I was having the issue through their website. It was good and easy to use. Then I was told that the contractors would contact me within 24 hours to schedule an appointment. It was over a weekend. So I called American Home Shield because I hadn't heard from them and they that clarified those were business hours. Liberty Plumbing, Heating & Air Conditioning was good. It seemed like they got a nudge from American Home Shield and they called me and scheduled me for the next day. They fixed the AC so I was happy. Everything has been good.

Mr. Plumber came out, and I told them there was a leak and stoppage. The stoppage was on the ground floor, and the leak was on the top floor. The tech said, “I don't hear anything. That's just the water dripping into the pipe.” Then he said that the stoppage was already cleared and that I already paid a plumber to clear it. I said, “Well, I don't know if they cleared it right. And I just want to make sure it is clear, clear.” So he said, “Well, I'm not coming here to do maintenance. I'm just coming here to clear it if it's stopped.” He said he couldn't do it. I felt uneasy when they left, and that was why I asked for them to come back to check it again because I felt like he didn't want to do it.

Our hot water tank was leaking. J&M HCP Inc. came out and replaced it. I was quite happy and satisfied. It's just that I'm getting a bill from AHS for some reason when I already paid for the service fee to have someone come out. Overall, AHS is a hit and miss. Sometimes, they are helpful and other times, they're not.

The element of the stove was burnt out and we couldn't get the element in so we called American Home Shield. The guy from Keepin It Cool came out and fixed the stove. I also had a claim with the dryer with them and they came out six times for that. I told them I needed a new one, but they kept putting new parts in, so it's still clicking and clicking. I called AHS and told them not to call the same people but they kept sending the same ones out. However, AHS doesn't charge us the $75 every time they come. We've had AHS for about eight years now and they are good. Even if they can't get anybody out on the weekends, they answer the phone so I'm gonna keep them. It's just that if they could find some good and suitable contractors.

Our refrigerator went out and Home Shield said they couldn't find a contractor. Then, they booked us an appointment with a company that they weren't even affiliated with. We called the contractor and they they haven't worked with Home Shield in over a year. Home Shield said they would find us somebody else and we waited for about a month and a half. I got frustrated and tired of the runaround. Every claim we put in with Home Shield was almost like a fight to get stuff done. I'm tired of it. We've cancelled our contract with them and went with somebody else.

I called Home Shield and told them I had a gas leak. They told me they assigned it to Water Control Plumbing and who I could contact. The service by the contractor was excellent and everything has been wonderful since they came out.

Submitting claims through American Home Shield has been terrible. It takes about an hour and a half to submit a claim on the phone. Sometimes, I call and I'm on hold for 55 minutes, and they’ll just hang up on me. Then sometimes, if I do an automated claim, I can’t submit more than one claim. I’m only allowed of making one. So then, the contractor gets here and he says that I only set him up to one item and can't do all of them. There is no customer experience right now. I'm one of the top Realtors in Texas. I have referred a lot to AHS and I'm not doing it anymore.

Watersafe Plumbing came out for our claim. They were fine. The only thing was that lack of communication the second time when they ordered the part. We scheduled an appointment for a follow-up but they never called to let me know that the part had not arrived. But after that, everything was good. The hot and cold water dispenser was not working. They installed the part. Everything turned out fine. I'm happy. American Home Shield is great. I'm very happy with them too. I’m super satisfied. I feel that anything that I need, I can call. The lady that assisted me when I called American Home Shield was excellent as well.

Everything has been great and I had texted the contractor a couple of times. The ovens are both going and it’s all a go. Then, my daughter put something in the oven and set it at 350, and it went off again. She had to go out and flip the circuit breaker. The technician reset everything to the way it was set in the factory and everything was working great. So, I haven't had a problem since then. Yesterday morning, I put a quiche in the oven for breakfast for an hour and it didn't go off. Everything was just perfect. Now, it hasn’t done it again, but I didn't cook home last night. When it goes off, it’s just crazy. But everybody did whatever they could and they've changed the circuit breaker. I'm gonna cross my fingers and hope that this is it. If it goes out again, I'll call AHS right away. I can't even imagine that I'm gonna have to end up eventually with a new stove.

American Home Shield is great. Recently, my water heater wasn’t heating up and I put the claim online. The contractor came over and they were able to fix it that day. So far, so good. The water heater turned off only one time but it's been working fine since then.

I have two properties covered by AHS at the moment. One of the properties have problem with appliance. Service Request Date: 06/25/20 for Thermador Dishwasher. Technician was not able to fix the item and requested authorization for replacement. I've got email from AHS with 3 options. This email was sent from: American Home Shield. I am trying to reach Authorization department for few days already. There is no email, no fax to reach them. Today again I waited for 3.5 hours and was disconnected after all. I discussed this situation with my friends who also have AHS and they have the same problems. At this point, we are looking for the way to get in touch with this company. It looks like the money we paying to AHS are just wasted. I am looking for more homeowners that are in similar situation. It is my honest opinion: this company is complete fraud.

10 August, 2020. We have been attempting to contact AHS since early this AM. We are put on hold for hours. Then we finally reach a customer agent they are located in a foreign country (Poor English). We also have been hanged up on or disconnected. Today we have been on hold with AHS for at least three hours. They do not offer customer service. When I called the number where one can purchase a home warranty, the telephone was answered right away. They have salespeople, but no customer service people. Their service is without a doubt the WORST that I have ever experienced!!!

I have called 4 times and waited over 3 hours each time and then the phone is disconnected. Customer service sucks. I just want to talk to someone about when I can get the new one. I got a text from them saying everything is now closed on my service which it is not. I would warn anyone who wants a home warranty to use someone else. The company that came out was great and recommended I need a new one but AHS will not contact me.

A/C wasn’t cooling properly (same issue a year ago). Was told the problem is the condenser and that my cost will be $2540 (nothing seem to be covered)...As consumers, we don’t know even know if these parts truly exists. Consulted two other companies, both say unit needs replacing. Also, the workers from the company they sent out left things undone and in a mess. I guess they assumed that they would be doing the repairs so they didn’t put things back together. Needless to say, I didn’t renew.

I've had American Home Shield for quite a long time, probably since I've lived here and I've been here almost six years now. The only thing I don't like is I'm put on hold forever when submitting claims. You go into a queue and you're just waiting. I waited almost a half hour. They need to answer the phones quicker. A half-hour wait is an awful long time to wait on a phone call. But I tell all my friends about American Home Shield. I tell them they're really great. They send out good people. They know what they're doing, they get it done, and there are no problems. Recently, I wasn't getting enough water into my sink. I thought it was something else but I couldn't get the hot water to come on. Lake Plumbing came out and they were here maybe 15 minutes and got it fixed. They were wonderful.

I did an online work order for two faucets that needed to be fixed and the website is good. They let me know the contractor would call me within 48 hours to set up an appointment and the plumber who came was good. I had a leaky faucet in the bathtub, and then a bad faucet in the bathroom sink. They're in the same bathroom and he fixed everything that needed to be fixed. He had to put a hole in the wall in the Sheetrock, and he said that he would get with American Home Shield to get that fixed later. Initially, my experience was good, but as far as the follow-up goes, it hasn't been there. They're not fixing the second problem, so it’s not very good overall.

I had a situation when I would run my dishwasher and it wouldn't empty. When I would open the door, water would come out onto the floor. I called the issue in to American Home Shield and their tech from GE Appliances came on the 14th. He said the motor was bad and that he would have the replacement motor shipped directly to my location. He said that he would be back on Tuesday the 21st to install it. However, the motor didn't arrive by then. So, he didn't come back until the 28th to fix my dishwasher. From the first visit until when it was repaired, it was two whole weeks. It got repaired though and now my dishwasher has been working great.

I worked with American Home Shield and American Residential Warranty and I like this AHS better. It seems a higher and more knowledgeable business than the other one. It's also very easy to do claims online. So far, we've had a very good response time. This is the first year that we've had to use it and we've called two or three places already, and everything has been done. We get a phone call from the company that they reference out to us within 24 hours, and then they come here within another 24 hours. It's just seamless. They are also contacting us to see how our experience is with that company. And then also, the company called back and asked if the person that they sent out did a good job. I love that. It’s like two people checking. Recently, the dishwasher wasn’t draining. Valley Appliances Service came out and the person that they sent, George, was wonderful.

Anytime I file a claim with Home Shield, I always get a text or email letting me know when somebody was assigned and then I should hear from them within a certain amount of time. The dryer had a horrible noise. It sounded like the whole drum was about to come out. Fidelity Appliances came in and said, “Okay, this is what it is and I'll order parts.” When the parts came in, they came out again and put them in. Everything is now functioning properly.

The light in my bathroom went out and then another plug didn't work in my bedroom. The fellow from City First Electric showed up and was a few minutes early. He was very polite, seemed to know what he was doing, and he fixed the problem. I had another company before and they turned out to be terrible. Then I have a friend who has American Home Home Shield and she's happy, so I'm glad I made this change.

The contractor came out for the HVAC. It wasn't blowing cool air. He went up into the attic and readjusted the way the unit was operating. He went around to certain zones, corrected the vents, and verified it and checked it with us. Everything worked good. He did a good job and I'm completely satisfied.

My husband works for an AC company and he thought there was some oil leaking, but it was something else. But the guy from Cool Works Heating & Cooling explained everything to my husband and he did his job. There's really nothing wrong with the air conditioner. It was fine. I'm completely satisfied with American Home Shield. I've had a couple friends that signed up with them, too.

Lake Area came out to work on appliances, and they came a couple of times because they had to order parts. They worked on my refrigerator, icemaker, washer and dishwasher. I called American Home Shield initially, and I set the claim up with them first. Then AHS set it up with Lake Area. The AHS reps that I spoke to were very helpful. They gave me an expectation on when to expect the call from Lake Area to set up the appointment. The guy from Lake Area was personable. He seemed to be skilled and knowledgeable, and he told us a couple of things to help out. He said, “You might wanna get this in the future to clean out your system so that maybe it won't get clogged.”

The AC unit was not cooling. A-US Air Conditioning of Texas came out really quickly and they took care of it. Submitting claims through American Home Shield is pretty easy. The only thing is I tried to contact them by phone a couple of times and I was never able to get through to anybody and I wasn't able to get a call back.

I've done a mixture of both Home Shield's phone and online claims process. They both kinda work the same and I get a response either way within 24 hours. I called them when the pilot light on our gas water heater wouldn't stay lit. They gave us J & C Plumbing and they came out and evaluated the problem. They found a leak in the water heater and replaced it. It took about a week for them to do the replacement because they had to order the water heater.

When I bought this house back in ‘13, the owners added in the package an HMS Home Warranty. We had them for two years but we never had to use them. And then, they kept bumping the prices up and they didn't cover a lot. I found Home Shield. I have the house out here and one in New Mexico that I both pay for. I’m not gonna pay $1,400 dollars a month when I can pay the 1,000 with Home Shield. The price didn't matter because AHS covered a lot more than HMS did at the time when I started them. And their price is really good.

They're on time and professional. I love them. They're good people. Their contractors are very good as well.

The guy from Sears came and did a thorough examination of what the issue was. He called to double verify that the part was what I needed. He went and picked up the part and came right back, and then showed me the older parts. When he was doing the work, he said that since the appliance was behind the house, he told me he would call me and show me when it was done rather than knocking on the door. I've had other service calls and they've been fine but he was good as well as Sears, which is who I usually use before I got the warranty.

My neighbor had AHS and he had a good experience. So based on his comments, I decided to try it. When I was having a problem with the clothes washer and my dishwasher, I called their customer service number to submit a claim and it's always difficult to get through on a call with them. So, that part leaves something to be desired. But the contractors that they assigned to my claim called me immediately. They did a good job and and were professional. So far, the dishwasher is working perfectly, but the clothes washer has been ordered supposedly.

My outside unit was making a loud metal on metal noise, and the AC wasn't blowing cold at all. It was just staying hot in the house. Two days after I requested a service ticket, a contractor came out the first time and diagnosed it. It was the motor and the fan. It was a weekend when the guy came out and they were closed on weekends. He said he'd have to get the parts Monday. Monday then rolls around and they had to order the parts, so they weren't out till the following Thursday. It was a week later and he thought he fixed it. I got home Thursday after he thought he fixed it and the unit started making a loud popping noise.

I had a very unhappy experience with American Home Shield. My garage door wasn't working and when we tried to submit a claim, it was very difficult. We called AHS and nobody was answering the phone. We have to choose online and there were some things we didn't know were included or not included in our insurance. We didn't have anybody to help us. Plus, when we choose online, we have to pay first and when we wanna cancel, nobody cancels for us. With my garage door claim, the tech came and did a one minute fix.

The air conditioner was not cooling off. There was a leak on the tube outside and the tech fixed it. He also put a little Freon on it. Everything went fine. It's working like it's working before. I never had any problem with all the technicians that AHS sent to me. They were all awesome. I'm a happy customer.

The blower motor had gone out on the AC and I called American Home Shield. I got a referral number and they told me that somebody would be contacting me. Then, I got a call from Budget A/C and I've used them before on warranty items. I was happy with them and for this claim, they had to replace the blower motor. Since then, the AC has been functioning perfectly.

There was an issue with the air condition on top of my house and AHS assigned Cool Factory to come and look at it. They found the issue rather quickly and solved the problem. My issue was that they claimed that there was not enough coolant in the air condition and that AHS wouldn't cover it, so I had to pay on the spot. Apart from that, everything's fine as of right now. With summer and the air conditioner not working, the repair affected a lot.

The dryer stopped working. The belt and a pulley was gone. A Go Home Appliance took good care of us and provided very good service. The technician had to order the belt. He wasn’t sure about it but it had cracks in it. He changed the pulley and then, he changed the belt. He fixed everything and the dryer is working great.

American Home Shield's contractor, AVJ Latchaw came out for my AC claim. The techs from there were very nice and they were right on top of things. They came right away when I made the initial call. There was a leak they couldn't fix so they had to replace things. As soon as they got the equipment from Home Shield, they called me right away and installed it the next day. The replacement has been great since then. I loved AVJ Latchaw. Previously, I had a bad experience with AHS but this recent claim has been absolutely great. I'm very happy with how it went.

Our recent claim with AHS was handled great. My upstairs air was not cooling correctly and the air conditioning was running continuously. I had a situation where my wife had just had surgery, so we needed the upstairs to be cool. The first folks that they assigned, I called them to try to get them to come out a little earlier. The appointment they scheduled was reasonable, it just didn't meet my needs because it was gonna be five days, and I needed to get it cooler up here when she got back from the hospital. So, I called them directly but they weren't able to change their appointment.

I just bought my house and Home Shield was included in the closing gift. My recent claim for my AC went pretty good. The JMRS tech showed up when he said he would, then he figured the issue out fairly fast. It wasn’t major so he took care of it and got it running. It was a hot day. Everything worked out good.

We've used Appliance 911 before and they are always awesome. I can't accept phone calls most of the time when I'm at work, and they will text message me saying they have an appointment available at a certain time and if I can make it. I can reply yes or no on a text message and if I reply I can't make it, they ask what day is good for me. They work with scheduling real easy and they'll keep following up with me until I've got a free time to where they can get in there. Usually, they're there pretty quick.