American Home Shield Reviews

My air conditioning unit was heating instead of cooling and during the winter, it was not heating. It was odd. The techs keep telling me that the unit needs to be replaced, but they don't say that to American Home Shield when they call. They just keep coming back. Last winter, because the techs kept coming but the unit never would work, I ended up running my fireplace and turning the heater off.

Our master bedroom ceiling fan wasn't working and I had to call American Home Shield to check if it was covered under our warranty. The rep was very helpful, and the contractor came out quickly and checked it. The tech did a great job. I was really, really pleased with the service. American Home Shield was really easy to use. I just needed to make sure that it was covered because I’m not familiar with every little thing that they do cover. But I’m really, really pleased with American Home Shield. I will make sure that it is renewed every year because they’re an awesome warranty.

We created a claim over a month ago for our AC. After finally getting a contractor out, AHS required a part that would have to be ordered from one specific place that would take 5-7 business days to arrive. Well we’re at 14 days and still no part, per the contractor. Also, there is no shipping info available so we don’t know where it is nor when it might arrive. After speaking with AHS over half a dozen times and trying the online chat for over an hour and speaking with a supervisor, they can provide no help. Just wait until the part shows up. Meanwhile it’s over 84 degrees in my house. No customer care, no help, no service. And even though they are supposedly based in Memphis, all customer service is outsourced so you can’t speak with anyone with the power to do anything. I am seriously considering legal action.

My money was credited back to me, and my account has been closed.

We had a very BAD experience with AHS for our dryer. There is a issue with our dryer for last 4 months and it's not working properly and we filed a claim with AHS and they sent their technicians from Anytime appliances 3 times already. And every time they visit they are not able to fix the issue and suggested for replacement. As per their protocol they need to have one more opinion from different vendor (A plus installation) for replacement, and they also came and checked and suggested for replacement.

Our claim for our dishwasher was denied due to 'excessive amount of grease' according to the letter sent by American Home Shield. We also received a phone call which didn't provide any information. The most important point was that they didn't let us know that we were entitled to a 2nd opinion. I only learnt about this when I called another appliance company and the person informed me about that option.

Had a refund coming called and they said check would be delivered 14-21 business days. Waited 22 business days and called again. Guess what. They said give it 14-21 business days. Called a third time and received the same response. Currently I'M ON HOLD. It's been over a hour.

I have never had a negative experience since this event. In fact I have been a client for several years and when my mom passed I moved her house to AHS because of the awesome service. We had the well pump go out. We had no water to the house. We called and were told I had to give them 4 hours to find a contractor before I could call a local contractor to pull the pump. I waited the 4 hours and called back, waiting another 45 minutes on hold to be told that the previous rep had not put in the emergency note. She then tried to connect me with an HVAC system provider. I had to explain it was a well pump, not AC. We were then told we were authorized to bring someone in since they did not have a contracted vendor. We got the work done and then were told that we did not have authorization and would not get paid.

Worst company I’ve ever dealt with, nobody knows anything or can help me.. I’ve called American Home Shield at least 15 times within the past weeks in regards to my HVAC.. It’s been a month and a few weeks and I still have no AC, not to mention the contractor has been MIA.. They have no managers or upper leaders that they can transfer you to. All they have are these supervisors/escalation supervisors that do absolutely nothing. All in all they have created a terrible customer experience for me. If I can turn a few people away I’ve did my due diligence.. I never write reviews because things happens but this is outrageous. Once my unit is allegedly fixed I’m definitely dropping them.

It’s really easy to submit a claim to American Home Shield. You just do it online. You don’t even have to fill anything out really. It’s just like a menu thing. I had lost power in the outlets in my basement and Sure Electric fixed it the first time they came out. I’ve also actually worked with them through American Home Shield before where they had to order parts and they were very timely, helpful and efficient. They were really nice too. We've had American Home Shield for at least four years now. We originally started using it when we bought a house in Maryland about four years ago. There was one incident back in Maryland where we didn’t have heat and it was January, and we had to fight them on getting somebody out there right away. But other than that, American Home Shield has been pretty good and timely.

I do everything through the AHS app. I had two services where one was the dishwasher. The technician said that the control panel was full of gunk and stuff on the dishwasher. He had to go in there and clean it out. The other service was for the dryer. It’s fixed because it’s working but now, it’s really loud. It's been probably two months now since somebody was out for that. I’ve been meaning to call AHS about that but I just haven’t. AHS' contractors have all been friendly and on time. The one who came for the dishwasher was early which was really nice considering he fit me in a day early. We were able to do the dishes with the dishwasher instead of manually a day earlier than we thought so that was really nice.

We had an electrical problem, for which I called American Home Shield, and I got an appointment really quickly. It was the same day, really, and the dude who came out was very nice and reputable. He also kept calling me and making sure that I knew everything that was going on since I wasn’t at home. I talked to him on the phone and he was very knowledgeable and helpful.

My most recent claim with AHS was my refrigerator, the freezer and the icemaker. My refrigerator wasn’t keeping cool. My freezer was freezing up. The icemaker was one big block of ice 'cause it was leaking. The submitting of the claim wasn't such an issue. It's getting the next day to have whoever they have call me 'cause when I put in a claim, I want somebody to call me first thing in the morning. But I wanted to get this service as quickly as possible so I made the call. The contractor said the motherboard was fried, that the fan had ice that was coming from the freezer that was stuck on the coils which was making the motor not work right. For some reason, it was like one big block of ice that I can go in there and ship it out. And the technicians repaired all of it.

With American Home Shield, it's so nice to be able to go online and call one person instead of having to call several companies to see if you can get the best deal. You know what you're gonna be charged for it. It's such a relief to have that service and know you can count on it 24 hours a day. I submitted a claim for my water heater and the service was quick and efficient. What was interesting was the water heater ended up having a leak. And that required a different work order. So, when I submitted that work order, not only did they have the plumber that had come to fix the leak, but within 24 hours, they had a guy calling me to fix the sheetrock that the plumber had done.

The pop off valve on the hot water heater would open up and water would flow on the outside. It's what it’s designed to do, but it’s only supposed to flow a little bit and then close back up. However, it wasn’t closing back up. The repair person that American Home Shield sent replaced the pop off valve once and then it didn’t work. So, we had to manually cut off the water heater off until they got here. It was terrible heating water in the pot to take a bath or to wash dishes. The problem was initially, the water line had a hole in it and water was coming through that. That got fixed. The next thing was this pop off valve. So, we had about six or seven visits and we had the same repair person each time. It’s been repaired and it's been working correctly, but it makes you a little bit fearful if you were to leave home for a couple of days or so.

American Home Shield is pretty good value for when you get into a house, and it's definitely worth having. I generally make claims online and the website is easy to navigate. The only thing I don't care about it now is that they bill you automatically as soon as you put the claim in. This last time, they wouldn't have had the guy come right out if I talked to him on the phone first. But outside of that, I've had a pretty good experience with it. I've gotten people out here in one to four days to take care of the problem.

I've lived here six years and probably each year, I've had to do Freon at the beginning of each summer, same scenario. The units are getting older and American Home Shield continues to band-aid the situation and not do full repair or replacement. They’re just going to just keep re-dispatching and continue to add Freon when there’s a deeper problem below the surface. I prefer to submit my claims online and outside of the AC, I've had several done this year. The AC is my biggest problem and everything else has been more than satisfied.

I called up AHS and they sent out Rocket Repair for my dishwasher. It would run all night long. I put it on in 4 o'clock in the morning and it would still be going five hours later. As long as I left it on, it will keep going. This is a 1980 dishwasher, so it is not too surprising. I've had a few calls and I've asked everybody so far to please let us finish the transaction. It is still not done, but I've been very, very happy with Rocket Repair. Also, everybody at AHS has been really super. As soon as I hang up, it's not very long until I hear from whoever they referred the claim to. AHS has been excellent. I have been very, very happy with them. I would recommend them.

Our faucet was leaking for about a week. We submitted a claim online with AHS and when the contractor came out, our experience with him went well. He had to order parts then he came back. Since the repair, the faucet has been working good.

I called in a claim when I had a lot of electrical outages in my outlets and wall outlets. The claims process was easy. The only thing is some of the American Home Shield representatives' English is not always that good. Sometimes, I also have to wait on hold for four minutes. Sometimes, they put me on hold for a while because they have to try to find somebody to service me. Most of their contractors had been pretty good, except for the one that’s coming out again today for something different.

In my previous home, I had American Home Shield for 12 years. In this home, I’ve had it for a year. It works well. I had the maintenance done on my air conditioning through American Home Shield. I had the maintenance done to make sure my unit stays working correctly. I submitted the service request online, and they reached back out to me the same day. The contractors were great, very professional, made sure they kept my house clean, put the booties on their feet, and did a very thorough inspection and a thorough maintenance on the unit.

The exterior house faucet was leaking so I called American Home Shield and left a message. They called me back in a couple of hours, and then the contractor came out. He got right to it and it was fixed. It took less than 45 minutes and it was very quick. I'm happy with it. This was the second time I've called American Home Shield and both times have been similar. The response was good, and I was pleased with the quick response. I'd recommend them. American Home Shield is a good thing to have when you're buying a new or old home.

I had a dishwasher problem and the company sent by AHS was very refreshing. I stopped calling them if I have something because it’s not so pleasant. I’d rather do my claims online. The contractor sent for my dishwasher was very courteous and prompt. They came the very next day, which is not usual for American Home Shield’s contractors, normally.

Henson Heating and Air Conditioning came out the other day and I thought they were gonna be servicing, but they did more like a mini-service because they just said American Home Shield doesn’t cover routine maintenance. So, I ended up paying $75, and they just checked to see if everything was okay. And then, they sent me a bill that if I wanted to have a complete service, it would be 150 bucks.

I called American Home Shield to get my garage opener fixed. The garage door was going all the way up but it was going down halfway and going right back up. I spoke with a person who was knowledgeable of my contract and I was able to book the servicer that I wanted. John from Dock Services came and he was awesome. He was able to detect the issue immediately and he also looked at the hardware of the garage opener. He then put in a new one and made sure it was working properly before he left. I had to get off work early to be there for the technician but the repair definitely helped in making sure that my car is inside the carport and safe at night. I can also have the garage door locked. The repair improved the day-to-day operation in my home.

My experience with American Home Shield wasn't bad but the company that came out here didn't do too well. The heater in my pool went out so we couldn't use the jacuzzi. It was too cold. I waited until the next day and called American Home Shield. They had United Contractors Incorporated but they couldn't come out for a week. When they came out, the guy went back there then he said everything was okay. So we tried the pool again but the water didn't get warm. The heater still didn't work. So I called again and the same company came out. But of course, I had to wait for six days for them because they got the thing about my claim from American Home Shield on Monday morning and it took them a couple of days to get here. They had a guy come out and he said everything was fixed.

I had a good experience with American Home Shield. When my garbage disposal didn't work, the person that came to my house was so professional. He did a quick and clean job. It was awesome.

We had our locks rekeyed through American Home Shield. We submitted the claim online and their website was super easy to use. They assigned Black Lock to us and the tech who came out was great. They said that he could come within a couple of days and he did. Our locks were unexpectedly old and they don’t make them anymore, so he went out of his way and found these special keys that he didn’t need to rekey them. Then, he had to come back for a second visit to complete it. So, we were really happy that he was able to help us with that because we thought we were going to have to replace all of the locks in our entire house rather than just have them rekeyed. He was a personable guy.and everything has been good since then.

When you have a problem, American Home Shield charges $100 just sending somebody to look. 8 out of 10 times, they just get $100 from you and say that the issue is not related to them and you have to take care of it yourself. They’re just finding a way to deny you, and they don’t tell you when you call them that they charge you $100 ahead. I was charged $100 for the garage door and the contractor said that I have to pay him $400 for him to personally fix it. So, I got somebody else who charged me $80 and fixed the problem. I called AHS for the garage door. First of all, it was unethical from them that if this job is not related, they charge me. Second, the subcontractors are crooks and they purposely deny you to get the private job from you. They should at least return my $100.

I submitted a claim online to American Home Shield when the AC unit kept tripping the breaker. Initially, Interstate Energy wanted to come out on the same day that I put in the request. But I wasn’t available on the timeframe that they were allotting me, and there wasn’t anybody home. That was on a Friday and the next available day I had was the weekend. They don't contract out on the weekend so the next available time was Monday after 3 o’clock.

The AC was leaking into the ceiling of my bedroom. I called in a claim to American Home Shield because I couldn't get it to work online. Barnett Air came out that same day and they were really good. The guy was very thorough and did a really good job.

We had our ac checked through AHS to see if it's good once it's summer. They said it was gonna be this rate, but if you got two separate units, it was actually double, which was fine. I understand, but I wish they would have said that before. But they were nice. They said, "Your AC is fine," which most people who have come out say, "Well, you need this, "You need that," and "It's gonna cost you this." That guy was at least like "Looks good to me," which is pretty rare. I appreciate AHS.

The icemaker in the refrigerator we have went kaput. Fidelity Appliance Services was sent by AHS and they fixed our icemaker without a problem. They replaced the part that makes the ice cubes and so far, so good. I was very happy with their service. Every time I've used AHS, I rated them as excellent.

I love AHS and having the warranty makes me feel safe and confident in the purchase of our home. Anytime I have an issue, I can either very easily get it resolved by booking online or calling the automated system. Or if I had a question about coverage, there’s a human I could talk to. I might’ve called three or four times in the last five months, so it’s been good. Their customer service reps have also been great and the techs they sent out have been fabulous, which is hard because I have a plumber that I like. But when we go through the service, we have to use who they send, so I’ve been really pleased and I appreciate the professional service from them. And when we sold our home, we also provided Home Shield to the buyers because we understand the value.

Our house came with its own insurance vendor but I didn't wanna renew with them. My coworker told me that I should swith to American Home Shield, so that's what I did. But my experience with them wasn't good. My slab leak recently and I saw water coming up from the floor, so I called American Home Shield on a Monday and the plumber came out on Wednesday. The plumber said he couldn't do anything. It looked like a slab leak and he needed to send over their specialist. I called the guy there and he came out on Thursday. And within 10 minutes, he confirmed it was a slab leak. He told me that there were two options, and how much it was gonna cost me, and that there was a cap. I called my insurance as well because he said they might have to cut through my floor. He said my home insurance should cover the other portion.

There was a problem with the exhaust fan in my bathroom. Calling in a claim for it to American Home Shield was an easy process. With them, being able to speak with someone on the phone as opposed to trying to make the appointment through the internet is easier. They sent Advanced Electrical Solutions and their tech came promptly. He was able to fix the problem.

Our garbage disposal was leaking. I submitted the claim online and I like that about American Home Shield. Everything can be done online. It’s quick, too. Gaithersburg Plumbing came in about 48 hours and the contractor did an excellent job. He was very knowledgeable and he came on time. He maintained a very good work area and cleaned up. He explained all the sort of operational details of how to use it or how to troubleshoot. So, I was very happy with that.

When I turned on my central AC for the first time, it would blow on but it wouldn't come on at all on automatic. And in either way, it wasn't cooling. It was just blowing hot air. I submitted a claim with AHS on the phone and got hold of somebody very quickly. I was really surprised. I called and left a message, then they called me back within an hour and had somebody out here the next morning. They sent out Reep's Air & Refrigeration and the technician was wonderful. He said it needed a new thermostat and he put in a new one. He also checked the Freon and fixed the unit. It took him 30 minutes to do everything and he was polite, well groomed, and seemed to know what he was doing. I had a great experience.

Original technician misdiagnosed the problem resulting in an electrician, and finally a second AC company to find and repair the problem. The customer service at American Home Shield were very helpful to get the repair made.

A contractor was dispatched on April 23rd with the wrong part. Since that day, despite repeated calls from my end and promises on theirs to follow up, I have been unsuccessful in getting this repair completed. They merely state they are waiting on receipt of the correct part. In the meantime, my family and I sweat through 85 degree nights and are stiflingly hot most days as we sit and wait. We are held to performing payment in a timely manner yet AHS seems to be comfortable in their stance of not performing the service we dutifully pay for.

Having American Home Shield is very valuable. When the washer wasn’t draining properly, I submitted a claim and it was fairly simple. I tried to make a claim for that and the mini fridge that wasn’t working, and I guess the warranty doesn’t cover mini fridges, so it got kicked back. So, I did it twice, but it wasn’t a big deal. Sears came out for the washer in a couple days and they fixed everything.

Home Services Of Greensboro, NC was sent out by AHS to check on sump pump which was out in my crawl space. Home services sent out two tech to diagnosis. All they did is took a picture and left. After three days of wait I texted them about and they texted back saying sump pump was locked and burnt due to foreign object. I texted them back asking for picture tech took showing foreign object. HS texted back saying tech lifted sump pump some and reached down around and felt pump blade were locked up. He could feel it. But the fact is both tech never lifted the pump. Took only picture from the top. AHS is telling same thing from their report and due to wrong diagnosis AHS is denying repair or replacing work.

I sent a claim online to American Home Shield and Atchley Air came out and diagnosed the problem. They told me what it was gonna cost and what my out-of-pocket was. They did a good job.

I tried to submit online a claim for my plumbing issue to American Home Shield, but I couldn't because we had clogs in three different places in the house and the site didn't let me do that. I had to call in. Their rep was good and Draingo was the company that came out. We love always love them. They're very professional and friendly. They're right down the street to my house so they're usually pretty quick to respond. My case that time was an emergency type situation as we had no plumbing in the house. It’s been good since the repair.

I had an issue with the boiler and I didn’t have heat. I filed a claim with AHS online and it was super easy. Then, the technician came, checked a few different things, found out that that wasn’t it, went to the next step and found out that I needed a new pump. So, we called American Home Shield to make sure it was covered and they ended up approving it. The tech fixed the issue and he was great. He kept me informed on everything he was doing and checking. He was also telling me how things work.

Everybody at AHS has been great. One time, our AC wasn't cooling and after I submitted a claim, they sent Smart Choice Heating Cooling out. We've also had two issues with our pool and though the first contractor was a bit of a dweeb, other than that, AHS's contractors have been pretty good. I refer people to them all the time.

I'm trying to wait to hear back from American Home Shield on the last plumber that we had out to the house who was completely incompetent of providing sound service. Our water pressure is basically down to zero in our master shower, but in our other five bathrooms, it's totally fine. He said that there was nothing that he could do. That, to me, does not sound like a professional outcome. I paid $75 to have that opinion laid on me. I'm not plumber, but I'm certain that something can be done whether it's ripping out all the plumbing and starting over. Now they're saying that they have to have his final report, which I guess, that plumber is not sending in so that they can have a second opinion done. So, I'm sitting here waiting for him to do that. This has been going on for a week and a half now.

American Home Shield had a very good representative when I called them due to a gas leak. I had a good experience with her. She was pleasant and got the request all completed. Carl's Plumbing was the contractor assigned to me and they were out in less than 24 hours. We used them before and they were excellent. They came when they said they were gonna come and were timely. They were pleasant and they did what they were supposed to do. I already knew what the issue was. They confirmed it and fixed it. The unit has been excellent since the repair.

I had a bad compressor in my air conditioner, and it had to be replaced. American Home Shield requested a new compressor, and Piedmont came in and replaced it. So, everything went smoothly. We started off kinda bumpy with the contractor because they didn’t have any available date, and I had absolutely no air in the house. But everything got resolved.

I’ve been with American Home Shield for years and recently, they said that there was a $75 HVAC tune-up for this year. It has never been offered before so, that’s what I did. It isn’t difficult to set up a claim or to have somebody come down here. There was an episode where I was told that my outlets would be replaced because they were damaged. I put tape on each one that had to be replaced because they weren’t working properly but the contractor that came never said that they were only going to replace five. So, I paid $75 to have the plates put on, which I could have done because I've been putting plates on for years.

We had a water heater that was hooked up to a solar storage tank that had to be replaced. AHS considered that to be a solar water heater which wasn't in my service contract. We paid for the replacement but after we proved to them that the water heater that had to be replaced was a gas water heater that had nothing to do with the solar tank, they ended up paying for it. More recently, my microwave broke and I submitted everything for the claim online to American Home Shield. The contracts whom they sent came and were in and out of my place in 15 minutes. They were courteous and the microwave has been performing well since the repair.

American Home Shield's website was great. As soon as I ordered the service, I had confirmation and someone contacted me. But I was given 24 to 48 hours to expect the contractor to come out and they didn't show up. It was about four days before someone came out. The second contractor was Bear Plumbing and Rooter, and they were actually really professional. They turned up the next day, within 24 hours. But I was really unhappy with the job they did. They put the rooter through, put it down for about one minute and said it was blocked. Then they said that because of the blockage, the drain has to be dug up and replaced to try and find out where the block is.

My husband called American Home Shield and the customer service was good as well as the contractor they sent out. We were happy with the level of service. It was great and the contractor was very helpful. He called and came right away. Unfortunately, about a week after he came, it started malfunctioning again. It wasn't fixed so, we were gonna reach back out to him and let him know. Although I’ve had some challenges, the whole experience recently with Mates Electric was very positive. In the past, I had some problems with the company called Sundance. They were sloppy and did not come when they said they were going to or they were three weeks out and couldn’t come. So, in general, it was a negative experience and then, they didn’t fix what they were supposed to fix. So, if there was one contractor I’d recommend to replace, it would be them.

I had a problem with the sink in our kitchen and so I submitted a claim over the phone to American Home Shield. Their reps were very helpful and they were able to get somebody quickly. Their contractor got out the next day so we were very pleased. He was the owner of the servicing company and that morning, I got a call from his office telling me that they would be out early since they knew I had to leave for my doctor's appointment. I didn’t have to wait all day on the repair or worry that I couldn't get home in time. The tech was very kind. He took a lot of time and got the work done. Everything was perfect after he left. He cleaned up after himself. He was really good. I have since recommended AHS to somebody else.

We had some slow drain and AHS had it fixed. The process was relatively straightforward. They did a good job, said it was controlled and kept us informed. But we had a second call. It was for a built-in microwave and that was really a hassle. We ended up going out and getting one, and they were supposed to reimburse us. We’re satisfied with the amount. We paid $75 for the appointment. But the process took eight weeks because they said they needed three or four weeks to issue the check. And it took them about 10 days to decide they weren’t gonna fix it. So, we were without the microwave for almost a month and we decided just to go ahead and get one.

I've been using AHS on two properties. They provide me awesome service. And every time I've called them for services, I've always gotten them to come out within 24 hours. I had an issue with my ceiling fan. I submitted a claim to AHS and then, they sent someone out within 24-hour timeframe to fix it. The guy that came out originally was supposed to get there between 9:00 and 11:00, and it was 11:00, I came here so I called him. I said, "it's 11:00 and you're not here." He said he was on his way. I said, "A phone call would've been nice. I shouldn't have been calling you." So, I put a little comment thing when I messaged them.

It was definitely easy to file a claim over the phone. It was for the heating and air conditioning. The only complaint I have about it is I had a programmable thermostat, a rather expensive one, and what they replaced it with was a basic thermostat. Then American Home Shield said that I was basically stuck with what they gave me, which was kind of unfortunate because I just renewed my service. If I had realized that it was like that, I wouldn’t have renewed it. I would’ve gone with someone else. It would seem to me that, if you’re warranting something, the warranty would replace it with what you had, not with something less than what you have. But that aside, the contractor and the service were fine.

There was a hole in my bathtub so I filed a claim online to American Home Shield and then somebody called me. The initial schedule with the contractor was the next day. But then it took about two weeks for the contractor to actually come back out and tell us what was going on. The contractor was good but they said it wasn't covered by American Home Shield so they didn't repair it. I wasn't too happy about it. The whole reason why I got this warranty is for when things happen, they would cover it. They didn't do anything. I had to pay for the repair myself.

I've been with American Home Shield for multiple years and my experience with them has been good. Recently, my washing machine and oven were broken and I submitted my claims online with AHS. I specified that they should respond to me by text and they responded within an hour which was really fast. The contractors they sent out were very professional, too. But the appliance person they sent out for the oven was an electrician and he misdiagnosed it. So, I had to reopen another claim for the oven and the techs are coming on Saturday.

American Home Shield has been great so far. Findlay Plumbing replaced the hot water heater and a garbage disposal recently, and their service was great as well.

I would not be without American Home Shield because it’s a lifesaver. You can have an emergency anytime in your home and a lot of people don’t have that type of money sitting around. Repairs are very expensive and if you don’t have coverage like that, getting the plumbers or the electricians to come out and do work for you is even more costly. I’m really pleased with American Home Shield and it's more affordable for me to do it this way. The warranty is all the way around perfect for the homeowner to have. Before I bought this home, I didn’t really think about home warranty. But this home came with home warranty and I’ve been on that ever since. It worked out perfectly for me. When my children bought houses, I told them about it so they have it as well.

I called American Home Shield for my garage door opener and they sent somebody out, but it didn't help. It got to where it wouldn't open. So they sent the guy out again from the same company and he said there was a power surge. But it would work sometimes, and sometimes it wouldn't. So he put in a new garage door opener. My problem with that is I had to pay him $399. The garage door opener is working fine now. But I wasn't expecting to have to pay that much. The idea of me getting home warranty is to help with expenses. But the $50 a month, plus $100 every time I call, and then the $399, was a little bit too much for my budget.

American Home Shield got my most recent claim resolved. However, they should have customer service managers who take customer service seriously and communicate with their customers. At the moment, it stops. There's a ceiling with the poor person on the phone who has zero empowerment to do anything. When I really have a problem, they're useless. We've had a heat pump issue that had been persisting and we had second opinions. The individual contractors were okay but what I find very frustrating with American Home Shield is their lack of response when I escalate an issue, particularly if I ask to speak to a manager on the front line. I get zero response. When you press them, they'll say, "Well, I don't know if they're available, but I'll let them know," and I never get a response. So, I'm not happy with that aspect.

We can’t function in the house when the air is off and it’s too hot. When the air in the bottom would always get hot in the room, I put in a service request with American Home Shield. I always call on the phone when I have a claim and their reps have been courteous. They always tell me that they don’t know when a contractor was gonna come out, so they always give me the number to call.

The contractors that AHS sent for our plumbing issue were very nice. They did a good job. I would want to have this company again. The one we had before them was completely unsatisfactory. But these people were very professional.

We had an issue with our AC and we filed a claim with American Home Shield. They found out that a part had to be replaced. So, it took some time but, eventually, they got it fixed. So, we are okay with their service. At first, we were assigned to one contractor who didn’t do their work. They set an appointment but they didn’t show up. And then, we called them back and nobody picked up the phone. I complained about that and then, AHS assigned another contractor for us, and that later one is much better than the previous one and they finished their job. So, we’re happy about that contractor. They scheduled the work, showed up on time and gave us information. Although they charged us some extra fee which should have been covered by the policy, which we understand, and it was okay. At least they got the work done. But I think if AHS could, they shouldn't qualify unqualified contractors from their list to make their customer more happy.

AHS is worth it to have because they're there when you need them. Their reps were polite when I put in a claim for my plumbing issues. I was given a timeframe in the morning and the contractor did very well in keeping that. He was very professional. There was a leak on one of the little pipes that's for the refrigerator and he fixed it. It doesn't leak anymore so I don't have to continue mopping. It was a very pleasant experience.

Our water heater was leaking and we couldn't use it, so I had to file a claim with AHS. I called them and they put me in touch with the vendor. The rep I talked to was very good. But AHS sends part of their work to other countries, so there are communication issues. You have to keep saying things over and over and they don't seem to understand what you're asking for when you get someone who speaks another language. It becomes frustrating. But other than that, our issues were resolved.

I’ve had American Home Shield off and on since the ownership of my house for about 15 years now. We’ve been pleased with the service and submitting claims is very easy. Recently, I’ve been using online. They’ve really improved their automation and the process as well as the communication and providing updates on the technician arriving. When the AC stopped coming on, the gentleman did not take much time to complete the project. He was able to diagnose it quickly, and we were satisfied with the service. I recommend American Home Shield to employees and people I run in contact with. I tell them it’s like an insurance policy. There are times when you may have to pay a few dollars more because of things that are not covered but when you look at the total cost of recovering it, it’s worth the bang for each buck. I will always keep American Home Shield.

I’ve got a stovetop that’s only a few years old and I’m missing a burner. There was nothing that we did. It’s worked perfectly, but all of a sudden it wouldn’t light. We tried to light it manually and it didn’t work that way either. So we called AHS and this man came and said it was because there was an igniter missing. But he had to take off the burner to put the igniter on. He tried to do it and gouged out a little bit of the enamel on the stovetop. And then he said he didn't have the right tool and he would be back in a while.

I appreciate the refund and everything has been resolved to my satisfaction.

I have been calling now for two months in regards to a company that was sent to my home for a plumbing. It turned out that we had to pay $1750.00 and we are now having a water leak issue. I have called the company Sage Mechanical and was asked to send him pictures which I did. Now he will not answer our calls. I have contacted AHS twice a week and no one will give my call to a Manager to help solve my issue. I am told every time that they have spoke to Rex and he will be calling me. So I am still waiting for AHS or Rex to return my calls.

I had them for two years and only actually got one thing fixed. After that I was paying a monthly bill and a deductible for someone to come out and say this isn't covered under the contract. I feel like the contractor worked for them cause you only get to use the ones they choose. I paid for my stuff myself. Didn't seem like nothing was covered. I'm very unhappy so be careful if you choose them.

I put in a claim on the computer for my dishwasher that wouldn't come on and the process was super easy. Within a couple of hours, American Home Shield had somebody call me. The contractor was great. He was just super nice, polite, and professional. We’d adopt him. He said the dishwasher was wired wrong and it should have never worked to start off with. He fixed the wiring right away and while he was here, I asked him about a seal on my freezer. He ordered that, had some back and put it in. The dishwasher is working but I don't use it a lot. The thing runs three hours at a time so I used it twice. American Home Shield does a wonderful job and I tell everybody about them.

We have two contracts with American Home Shield and their service is fine. But more recently, it has been extremely hard to reach anyone on the phone. We just always open a request online because we can’t reach anybody. We’ve been having a problem with the fridge, and this is the same problem for which we’ve had service people for about seven times. The same problem happened again, and I opened a ticket, but they were gonna send someone from a different company. I wanted them to send people from the same company who had worked on it before. But since I couldn’t talk to anybody, that just got cancelled. The contractor calls, but they’re helpless, because if I tell them that I want someone else, then I need to talk to American Home Shield, but I can’t talk to them. It’s a catch-22.

I filed an online claim with American Home Shield for a leak under our sink. They got back with me the same day. It was very fast. I submitted the claim on a Thursday and the contractor came out Monday. It was one of the best plumbing companies that we’ve dealt with. He was wonderful, professional, fast, friendly, and knowledgeable. Overall, we’ve always had a good experience with American Home Shield.

Before, when I submitted a claim for my dryer, I had to fight tooth and nail to get them to do what they were supposed to do, and in the end, Home Shield didn’t do that. The first person they assigned the claim to said they couldn’t come out for two weeks. The second person came out the same week and said it needed a part, and then I never heard anything for several weeks after several phone calls and hours on the phone. They weren’t able to get the part, and they said they could just pay me the cost of what the parts and the repair would be. They said they’d send me $100 for that.

The hot water heater tank wasn’t working. The pilot light wouldn't stay lit. There was a bad thermocouple. I filed a claim online to American Home Shield and the contractor contacted me the same day and they had me on a schedule for the following morning. So within 24 hours, they were here and got us taken care of. The technician was very nice and helpful. He was very clean and professional. He explained what needed to be done and he got it fixed. He was very good to work with.

I called to have the tune-up done and then the gentleman noticed that the unit was saying that it was low on Freon. It wasn’t adding Freon to it or doing whatever it was supposed to do. We called American Home Shield. The gentleman did it right there that day and they authorized it. Then he came back out the next day and fixed it. He was excellent. What I also really liked about him was that he liked to jerk around. I was giving him hell and messing around with him but he was able to take a joke, put it aside and come right back at me. He was a joke and all in all, the experience was great!

I like the American Home Shield and would refer anyone to them. It's easygoing making claims. Once you call in, they usually send out someone promptly. Their contractors are pretty much professional and things generally get taken care of in a week. When I was running out of hot water, they sent out Eagle Plumbing and Heating. They had to replace something but they fixed the problem.

I’ve had American Home Shield for quite some time now, even through moving residences. I switched the house address and I’ve never had a problem. I’ve had American Home Shield out for numerous things and each time, the experience has been good. The contractors they send out are really good. A contractor is a contractor. You can’t assume that all their personalities are gonna be good but their work ethic is good. So that’s a big plus.

I recently purchased a home and along it came a home warranty purchased by the seller. The appliances are at least two or three years old. The fridge was not working and two of the gas burners were not lighting up when turning on the gas. The dishwasher was not properly cleaning the dishes and there was also some issue with the microwave. The fan goes on like turning and the panel never turns off. We have to unplug the microwave and that's how it will turn off the fan. I filed a claim and the guy who came to repair repaired the fridge. He said that he had to order parts for the burners because he had to replace all four burners. That is now fixed. He replaced the touch panel for the microwave. He also replaced the plate. The microwave seems to be working right now. For the dishwasher, he did not see any problem in that when he ran it. But we see that sometimes, the soap is left on the dishes. It's not always working properly. Also, I had to come home multiple times because all the parts were not ordered in time. The claim was not done in one go.

I had an issue with my garage door so I called AHS to submit a claim. Submitting it was slow and getting through my complaint was the worst part. It was like an answering machine and the answers that I got weren't what I was looking for. The answering system is not too good. I don’t like it too much. Maybe they can put at the end of the options, if we wanna talk to a representative, “Please dial to zero,” or something where we can actually talk to somebody. I don’t expect that to be 24/7, but at least during day hours. But the guy who came was professional. He did a good job.

I looked at the package that AHS was offering and it was very reasonable for what they covered, so I went with them. They were also recommended by my realtor. When the air conditioner was making a lot of noise, I went on the internet to submit a claim with AHS and their website was very convenient to use. They were very prompt in sending out Advanced Home Services and their tech was very nice. AHS covered everything but he wasn’t able to do anything. He said it was an old unit and it was gonna make noise. But then I had someone else come out and paid the fee out of pocket. He did some things up there to help lessen the noise. Other than that, having a home warranty is very valuable. If something goes wrong, you pay your $75 fee or whatever your base fee is, and they come out and fix it.

I switched from 2-10 to American Home Shield in February of this year. Their package was about $400 cheaper for the same coverage, so that’s always a plus. With my most recent claim, I wanted my AC checked up for the season and I submitted a claim with AHS online. I did that on a Saturday then on Monday, I heard from the company they assigned to us. The techs were great and they gave me a time frame. I'm kinda in the middle of nowhere, but they were able to give me a window of when they would come then they showed up during that time and gave me a call before they came out. It was just an annual maintenance on the air conditioner unit and so far, the work is holding up.

I contacted American Home Shield recently about a rekeying. I had two doors in my house that weren't functioning correctly. I didn't know what rekeying was, but I went ahead and put in the order ‘cause I asked the locksmith and told him exactly what was going on with my doors, and we talked about it from there. They ended up changing latches, which is not exactly a rekey, but he helped me.

The original contractor that AHS sent out was horrible. He said there were certain things wrong and had parts ordered. When the parts came in, my husband left three messages for him. They never returned his call. I called American Home Shield six different times, spoke with supervisors who assured me they would call me back by the end of the day or by the end of the following day. But they did not return my calls, refused to send a different contractor out because they had already paid this contractor and paid for the part. I said, "Not my problem. He's obviously not returning your calls. He's not returning my calls. You need to send someone else out." That's when I called the Florida Consumer commissioner.

I used to have yard guys who could do everything and I really relied on one of the gentlemen, no matter what it was. But then he left and opened his own business, and I didn't have anybody to call back on. So I spoke to a couple of friends and they recommended American Home Shield. So I tried it out and with the very first thing I did, I was very happy with them. I had a standard maintenance check up on my two air conditioners and heating/air conditioning units, and the guy from Anthem Mechanical was excellent. He was there on time. He checked everything and found two parts that needed to be replaced. The experience was perfect and everything is working fine now.

It was super easy when I made a claim to American Home Shield about my air conditioner that wasn't working properly. I got an email immediately that the technician would be calling. The technician was really professional and quick to complete the work order.

I like submitting my claims with American Home Shield over the phone. Their representatives have all been good. And a contractor normally comes out within 24 hours. They've all been good as well. They know what they're doing. They seem to be knowledgeable about everything, and they're helpful with answering questions and telling me what's going on.

I submit my claims with American Home Shield online, and I think if you have multiple things happening, you shouldn’t have to submit several different claims. For example, I had an issue with my dishwasher and my garbage disposal. The site should let you relate claims, so therefore only one company has to come out versus having four companies come out. The contractor who came out for my dishwasher was great. He did what he was supposed to do and he was very courteous. I would use him again.

My toilets were all consistently running and we had to constantly jiggle their handles to get them to stop. I went online to American Home Shield and logged in what we needed. The plumber came out and he was very nice. We also had another call and the guy who came in, Ricky, was super nice as well. AHS's contractors did their work.

I have a rental property and my tenant told me that there was something wrong with the air conditioner. I called AHS and had an appointment set up. After the techs came out, my tenant told me there was really nothing wrong, that they just needed to adjust something, and everything was fine. But while I was overseas, I got an email saying that the techs were gonna be out on Saturday. Then, I got a couple more emails and one of them said something about having to pay for Freon if it was over $10 or 10 pounds, but nobody has really explained anything to me. Still, I'm satisfied with AHS. I've had them for a long time and they're pretty good about sending people out when they're supposed to and they do a job. When I have a claim, I usually give the contractors my tenant's phone number and have them deal with them. And if there was a problem, my tenant would’ve let me know.

There was no pressure in the pool. The jets were very weak so I thought there was something wrong with the pump or one of the parts. I submitted the claim online easily and the contractor was out in a couple of days. The guy from Splash Pool was great. He had been out before and I always appreciate his knowledge. He was was very easy to deal with and the pool is fine now. Everything has been great with American Home Shield.

I've kept American Home Shield for this long and if I have bad service, I always would go somewhere else. But I have not had any problem with American Home Shield. Sometimes, things aren't covered, but I understand that. For instance, if you have to have air conditioning Freon, it's not covered there. Also, with the people that work for them, sometimes you get good ones and sometimes you don't get quite as good. Other than that, their contractors provide good quality work. I've never had any problem with anything breaking except one time, we had somebody come back on our water heater. Recently, I had an issue with my air conditioner and AHS sent out a tech from Myers Comfort. They were very helpful and everything has been great since the repair.

I had a change of locks done through American Home Shield and it went very well. I had recently purchased the house and the previous homeowners still had the keys so I wanted to get locks redone. The person who came out to the house was timely and very professional.

It went great when I made a service request from American Home Shield for an AC issue. It took a day for someone to come out. The technician was polite. He did his repair and he left. It was great. After which, it was all good with my AC. AHS is wonderful and I'd recommend them to everybody.

The single-car garage door wasn’t working. So I went to the home warranty website online and it worked well. The contractor replaced the sensors. That took two times. The first time they came out and it did not work. So I had to resubmit and it still was not working because it was an intermittent failure. When they came out the second time, they replaced the sensors and now, it’s working. I'm well-satisfied. There was good communication and they provided good service. I would recommend AHS.

I put in a claim for an air conditioning and heating unit with AHS. The service I received was good. In fact, it came out according to the deal. The other people who did the installation did a good job as well. Since then, everything’s working like it should and I was very happy with my experience. They did what they said they were gonna do and everybody was nice and easy to work with.

My air conditioner didn't work and I called American Home Shield to file a claim. They called me back and told me who was coming out. The contractor came out the next day and he was very nice. He got the repair done in one day and since then, the AC has been working fine.

Within 48 hours, AHS contractor, Kelley Brothers came out and serviced my electrical issue. They let me know ahead of time when they were coming and their ETA, came through. We did a walkthrough on the property, assessed exactly what the situation was, tested the circuitry and made sure everything was good to go. They were straight to the point and handled the business. It turned out that the problem was a supply line issue but still -- to have that known, I needed a tech to come out.

I contacted AHS for a service request. I had two lines to clean out and one line leak that needed to be repaired. I made the service request, AHS deducted the fee and said an authorized contractor will be contacting me within 24 hours. That was on a Friday, so I waited all weekend, knowing I probably would not be getting a call on Sunday. Monday am rolled around and no call came from American Plumbing Solutions, LLC. So I called them, hoping this was just me being a impatient consumer, who paid for a service in full so I can just play the wait game. I see how you make your money AHS. After 3 phone calls I finally spoke to a live human, who BTW acted like she could care less about my service call and why I was calling. After explaining to American Plumbing Solutions that they had been selected as the service provider for this, they had no knowledge of my issues, only had a work order number, with two lines to be cleaned and one line that leaked.

AHS has been really easy to work with and submitting claims with them has been very easy. The online part is very well user-friendly. It's real good but if I have an issue, I call them. Recently, I found nine quarts of water in my exchange tube or the air return tube. When the condensation fills up, there's a drain from the bottom of the AC that drains out into outside. Apparently, it was clogged. The AC guy unclogged it and everything's good. I've been keeping an eye on it. Plus, he suggested to put some solution down there every month to keep it clean and free cause we have a lot of bugs and geckos. I periodically check it to make sure there's no water where I put the solution in and make sure there's water on the outside tube. So, that means it's doing good.

AHS has been pretty good. I mostly submit my claims with them over the phone and it has been pretty easy. I haven’t had a ton of contractors come out but the ones that have come out had been fine. They’ve communicated with me and they had been professional. Recently, I had a shower valve that leaked. AHS sent out J&M HCP and they fixed that.

I was thoroughly impressed with the folks American Home Shield had sent. I try to get my air conditioner checked twice a year, and the previous people who serviced it overlooked matters which Air Essential brought to my attention and repaired. Presently, the air conditioner is functioning in capacity. I could not be more pleased because it’s essential out here in the Phoenix area. AHS has been quite satisfactory so far.

I had a loose screw and submitted a claim for it online to American Home Shield. However, I'm having trouble now with the payment. I've submitted payment three times but their website keeps saying that it's processing. Then, AHS sent me things saying that I haven't paid. Still, the tech who came out was great. He came out twice and did a good job. He fixed it. Overall, my experience was great.

I just bought a new home and requested service from American Home Shield to rekey my doors. I called for an appointment and I had to pay $75. Locksmith 911 came out and the tech did a great job. Everything was fine.

We needed an air conditioner repair as the thermostat went out. I did an online request with AHS but it was a three-day call. I wasn't gonna burn out for three days so I called them. The rep took care of everything for me just fine. She got a contractor out there the next day. They were very clean. It took them a little bit longer to find the problem than I thought but they took care of it. They showed me how to work the new thermostat and they also went and checked the refrigerant to make sure everything was okay. I'm really happy with them. Everything works great.

I always go online when I have a claim to submit with AHS and their website is very easy to use. Usually, they send a tech out within 24 hours but some companies reach me really fast or in couple of hours. But I had a problem with the pool guy that they sent out. He had a really weird attitude but I didn't care as long as he did his job. The second time he was supposed to come, he didn't contact us after two days. He didn’t call back or email us. So, we called American Home Shield and he lied about that.

The water heaters were banging around, so we called American Home Shield and got that handled. I also paid the $100 for the contractor to come out. They replaced the water heater plumbing and we had to pay extra for modification on the thing, so that was an extra $175. I didn’t expect that, but that was in the contract. But that turned out all right. It took about two weeks after we put the claim in for us to get the water heater.

I had a claim for the stove and another one for the exhaust. The contractor for the stove was quick. They were in and out. They were there the first week to check, and then the following week, they brought the part, and it was done and over with. They were pretty good. I’m very happy with them. But the exhaust is not yet fixed and it’s almost two months now. The guy is supposed to come next week, bring the part, and fix it. The contractor didn’t even call and notify us what was going on. He only checked one of the exhaust. It was supposed to be two. He is also supposed to check the other exhaust next week.

I had a leak in the second floor bathroom which had been going on for a couple of days. I went online and submitted a claim with AHS. The process was pretty good and I was surprised by how well the thing worked. Then, the tech that they sent out came on time and he was polite. He took care of the problem in one day and he was great. I had a couple of other claims before and my experience had been greet as well. I'm very pleased by this experience and I would recommend AHS.

My most recent claim was for a replacement for a chlorine generator for my pool. Submitting a claim online is a heck of a lot easier than over the phone. I did it on the same day I discovered the issue and the contractor was tremendous. I’ve had AHS warranty in other homes with pools and we’ve dealt with the same contractor.

The claim process with American Home Shield was easy. I did it online and the contractor was able to get out in about three days. They were very good too. They were timely and professional. I had an electrical issue with some oven connectivity and the explanation was good. They did have to come back out but I think it was just a weird situation. Plus they came back out quickly and fixed it. It’s been working just fine since then.

My AC wasn’t working. The thermostat had malfunctioned, and so, American Home Shield ended up replacing the thermostat. The contractor that was sent out was good. They were very responsive, explained everything, checked out the Freon and the unit itself. But they were very professional and quick. I did the claim online, which I prefer so I don't have to sit on hold. I had also contacted the customer service before from American Home Shield and the first time wasn’t so great just because they had to actually refer me to a different call center, and it was a lengthy process. I was trying to renew my account, and it wasn’t very good. Other than that, Home Shield’s been great.

While submitting a claim to American Home Shield has been easy, I'm gonna cancel my warranty with them. They don't use any service companies in the San Bernardino Mountains and they always go to the High Desert. Every single time I've called in a request, it has taken their contractor over a week to get to my place. I can't go without water or heat for over a week.

We recently had our bathroom faucet replaced. Before we filed the claim, there was a constant leak. When the company sent by American Home Shield came out and fixed it, we no longer had it. The tech was very pleasant and knowledgeable.

American Home Shield have always been good. They've been very professional and I haven't had a bad experience with them. They give me about two to four hours to expect the contractor out, and that is pretty on time. I've referred several people and they signed up with American Home Shield but because of the way that they signed up, I have yet to receive a referral fee. My brother and my daughter called them and got their contract. They told the rep that I referred them, but the rep told them that they did not sign up online through the referral program so they didn't qualify for it.

Every experience that I've had with any of the technicians that American Home Shield have sent out has been positive. We recently had Mechanical Contractors come out to do a tune-up on my air conditioning unit. Upon the tech's arrival, he started looking at my unit and realized that they were parts missing. So, he came inside and he told me that he couldn't do anything. He couldn’t put any Freon in the unit because it would just come back out because certain things that should have been in place to prevent it from coming out were gone. He also advised me that my warranty insurance would not replace my air conditioning system. I contacted my homeowners insurance and explained to them what the technician said. They helped me file a police report. And now, the same company is coming out to do the evaluation on my units so that I could give an estimate to my insurance company to get the units replaced.

We have AHS for 15 years now and we've had several claims within that period of time. We usually make them over the phone and it's pretty easy. They say using the internet is easy but there's so much security problems on the internet until it makes it so hard to do anything on it. But AHS emailed me information and confirmations. Very nice, extremely cooperative, very pleasant guy.

For almost a year now, I've been with American Home Shield and I've had a good and smooth experience. When my washer was leaking, that affected us a lot because there's a lot of us. I put in a request and it was easy using the AHS site. They have me 24 hours as the expected time for the contractor to come out. The contractor was good. He was nice and professional. My washer has been working fine since the repair. I would tell neighbors to give AHS a try.

One of the switches on my breaker was shot and it wasn't staying and connecting. As a result, I didn't have lights in my bedroom. I submitted a claim online to American Home Shield and it was a very easy process. Somebody called me thereafter to get everything scheduled. Southwind Electric came out and their tech was really quick and efficient. He knew what he was doing and was in and out. Overall AHS does a good job. So, I renewed my contract with them.

American Home Shield sent someone out to check out the air conditioning. The contractor was very friendly. I did the claim online and it was easy.

I had a few things go wrong with my refrigerator and submitted a claim online for it to American Home Shield. The process online was difficult. They kept sending different schedules and changing them. They kept saying they weren't so sure why the appointment was scheduled at a time when they didn't have anybody available for their contractor Sears. Thereafter, Sears' techs came out but then they had to order a part. It came later and they repaired my refrigerator. It has been performing perfectly since.

American Home Shield sent out BestWay Mechanical to check on my air conditioner. They were paid $75 just to make sure everything was going properly because this was a new condo. The technicians were here for about 30 minutes. They walked around to look at the unit and I was told it didn’t look the best but it was operating properly. The adjustments throughout the unit, you wanna make sure it’s all going through. I’m glad that got done and you know the readings.

I recently filed a claim because I usually air out the washer, and I left it open. When we came home from snowboarding, water was backing inside our laundry floor and I didn't know what was happening with my washer. I called American Home Shield and they discovered that a sock had gone inside the tube. All the tech did was open up the hose thing and get the sock out. They were nice, efficient and professional. I highly recommend AHS to my friends and family.

I’ve been with American Home Shield for years and I usually submit my claims online. It takes one day to a couple of days to get a contractor out but no more than that. The last one that they sent was very good. The rep was friendly and very respectful. He also worked fast and fixed everything.

I’ve used American Home Shield many times and it has been extremely easy submitting claims. I had a blower unit issue at one point, another one when we were abroad and this issue. The upstairs was not getting down the temperature and I ruled out a few things. I called AHS and they said they had to call three other AC and heating and cooling companies because it's a rooftop condenser unit. So, K&J Mechanical, the contractor, was finally available and able to come and look at the unit.

The refrigerator wasn't cooling so I filed a claim online and American Home Shield sent me an email pretty quickly with the company that was gonna come and visit. Shenandoah scheduled the service for the next day, and they came out very early as they said they would. The first technician replaced the defrost probe. And then, the refrigerator worked for a little bit, but the it quit working again. So, the next technician came back, and he found a wire that was disconnected and reconnected it up and everything started working. But a couple of days later, the refrigerator quit cooling again. The same technician came out when we called again for support and he tested the electrical system and he said that the probe is shorted out, which means there may be a further electrical issue in the refrigerator. He recommended to the company that the refrigerator be replaced with a new unit.

Our dryer won't heat. There was some board that was out. And so I made a claim with American Home Shield online. It was really easy. The contractor from Sears was very professional and he very thoroughly explained what was causing the issue and the resolution that would be needed. The dryer has been awesome since the repair. I recommended AHS to coworkers and three of them had bought policies from AHS.

Updated on 05/21/2019: Well Lawrence came out today to. So what’s next replace the parts on air conditioner. After which he finished unit still wouldn’t come on, so he went into garage and said something was wrong with heat so air wasn’t going to work, but yet it was running before the fan broke so he kept at it then he found a blown fuse. And fan they put unit is so loud it’ll wake up the dead. So what’s next I have granddaughter with sickle cell anemia and she can’t do heat because she has a very bad pain. Then she has to go to hospital. I feel like I’ve been treated very unfair with this and much as they’re worked on it it shouldn’t be this way year after year.

Mother's Day morning I was stuck in the garage for over 20 minutes. One day last week it rained really hard, and then it was 100 degrees, and for some reason the garage door start to stick. It only sticks if it's raining really hard or if I'm coming in late at night. Then I have to park outside and enter through the front door. For safety reasons, I love my garage.

We set up service for a leaky faucet May 2 2019. As of today, May 13, we have had no resolution. For the monthly fees and the $100 service fee, we have had absolutely zero results. Phone calls to live personnel did not resolve the situation. We have canceled our contract and have requested a full refund of ALL money paid out.

I have had a contract with AHS for approximately 13 years. I have canceled today. They have become unrecognizable. I was hung up on by a CSR today as well as being placed on hold for over 30 minutes. I don't know where their call center is now, but every person I spoke with today was foreign and there was an extreme language barrier.

I called in for 2 different repairs, and didn't realize that they were sending 2 different contractors. The first one contacted me right away and came out immediately. He did both repairs. Then he called later to say he wasn't authorized to do the second one, and was not being paid. When I contacted American Home Shield, they refused to pay him because it wasn't pre-authorized, even though he fixed the problem. I am paying him out of pocket, because it isn't fair to him, he did the repair and it saved me time to only have one service call.

You think purchasing a home warranty will save your hassles, time and efforts. Well think again. The most recent experience with AHS made me think it's a mistake to call them out for a service and it's a mistake to purchase home warranty. My service order with AHS on replacing a faucet caused more damage than the original repair. AHS said they don't cover the damage under the contract.

My garbage disposal went out and I called in for a work order. The gentleman I spoke to asked me if my garbage disposal is in my laundry room. After explaining that the garbage disposal was in my kitchen, they had the contractor came out and repaired the garbage disposal. 2 days later all of the water from my sink is draining into my dishwasher and flooding my kitchen. I called in to report it. The representative was going to put a work order for the dishwasher. I asked to Supervisor and was transferred to the automated system to start the call over again.

My washing machine had went out. There was a part that had broken on the dryer, and it wasn’t turning properly. I filed a claim with American Home Shield over the phone. The lady I spoke to was acting like she didn’t see that it was covered, and I know that was because they fixed the problem before. She wasn’t being very helpful with that. But after we resolved it, it was fine. I guess she wasn’t looking in the right spot. I had explained to her four times. But with the contractor, One Appliance Repair, I’m gonna call them again. Their customer service is outstanding. They were very thorough, took care of everything, showed me what was wrong, and went far and beyond to help me. Everything’s A-OK since the repair. I've been with AHS for years. I’m very pleased with them.

90% of the time that I have to make a claim, I go online and do it. The other 10% might be calling on the phone if I wanna give American Home Shield some more details or if I have a question about coverage. It's easy. I made a claim when the compressor on the outside of the house wouldn't shut off when it would go on. The air conditioning works but the compressor would just keep spinning. Consolidated Mechanical was the contracted company and the technician who came out knew what he was doing. He wasn't very lackadaisical. I talked to him and I saw what he did. He found some kind of a circuit breaker and something there was burnt. He replaced that and the compressor was fine. It was pretty easy. I've stayed with American Home Shield for the last few years because they're good. Sometimes, you might ask, "Why do I gotta pay a $100 for this?" But all in all, you know what it's gonna cost you and 90% of the time, it's pretty much cut and dry.

I submitted a claim with American Home Shield for a washing machine issue. I did it over the phone and I had an excellent interaction with the American Home Shield representative. The washing machine wasn’t cycling properly. I kind of diagnosed it before having the people from Pro Appliance Inc come out, but the guy who came out was very good, very efficient, and very knowledgeable. I had switched to American Home Shield about nine months ago because I was dissatisfied with Choice Warranty. I was very happy with my experience with American Home Shield.

It took two days for a contractor to get out for my air conditioner claim. There was an issue with the condensate lines on the AC. The contractor took a couple of hours but he got it done in one service. The AC was great since then. The contractor I had is probably one of the best ones AHS ever sent out because I've had several claims with them in the past few years.

We had a stoppage and drainage issue. It was going on for a month but then we saw that it was covered in our home warranty. So we gave AHS a call. However, interacting with customer service was terrible. There was a language barrier and that was frustrating. AHS should not have people outsourced. Their employees should be people who have good quality English. Still, the contractor who was sent was courteous. He made me feel at ease and showed me the problem. Working with him was a positive experience.

I called American Home Shield on a Friday about my AC not working, and ice cube came out the following Tuesday. It was a pretty simple and straightforward process. They gave me a window when the technician was going to arrive from noon to 4:00 PM. What ended up happening was they called me at around 11:00. They said they were ready to come over. I said I'm still at work because they told me 12:00 to 4:00. So then, I went home. But it was fine. They ended up showing up at about 1:30. I told the tech what was wrong with the AC and what I had done to fix it already.

American Home Shield sent American Home Appliance to install my washer. It was a very well-managed process. Everything was very timely, and I was very happy. But the wait time on the phone was phenomenal. It took about 25 minutes just in order to get a customer service. The first time they said it was high volume. So if I were to suggest an improvement, in today's day and age, is they should be a lot quicker. But overall, I'm very happy and satisfied with AHS.

We ended up having a water leak on our AC and we got that repaired. We called American Home Shield but they didn’t cover the drain pan so we had it covered. We had to come out of pocket on our own on that one. However, the AC, once the drain pan was done, it wanted to keep running. So, we had to call them back out and that experience was really cool, too.

We called American Home Shield to submit a claim for the dryer and the rep was very thorough, very pleasant, and knowledgeable. The dryer wasn't spinning and the contractor took out the drum and they did their job. And then they checked the stove, and they told us what we needed, and that we had to call. They were all so thorough also. The rep gave us several choices and gave me some time to think about it. We’re very pleased with American Home Shield. When we got a letter that it was time to renew, there was no thinking about it. We’re gonna renew again and hope everything turns out for the best.

I had a plumbing issue. The water would not drain in the basement. So we called American Home Shield, they sent out a contractor and found out that a part had been broken and so it was not allowing the tub to drain. So he left and said he had to order the part. A couple days later he came in and replaced the part, and it’s worked since. They were very responsive, both American Home Shield and the contractor they sent, so I was very satisfied. I've filed about five claims with AHS and the contractors that they've sent have been professional. They normally wear booties on their feet when they come in and then clean after themselves too.

I went online to file the claim and the website was pretty easy and simple to navigate through. I was given 24 to 48 hours or so to expect the contractor to come out. A-US Air Conditioning of Texas did show up within that time frame but the first gentleman didn’t inspect the air conditioning fully. Usually, when they come out, they check the upstairs unit and make sure it’s okay. Then they check to make sure if there is any air blowing then they go outside. This guy did not do any of that. He did not diagnose the problem properly either. They had somebody come to install the compressor and then they had somebody to come and diagnose the problem. But he was saying that it was electrical then it wasn’t. He had to come back out only to tell me that it was the compressor when he should have been able to diagnose that from the beginning. But they've come out before and I’ve never had any problems with them. Also, the service from the guy who actually fixed it was really good.

One of my experiences with American Home Shield was good but the other one is bad. We called them about three months ago about a furnace and an air conditioner combined that was not working. They sent out a couple of people to look at it. Some of them came back but there was one that we never heard from again. We contacted the one that we did hear back from. The technician had seemed very polite and knowledgeable. He also did his job efficiently. He said that a part needed to be ordered and that it would come fairly quickly. But that was the last we heard of anybody.

I’m happy with the service American Home Shield is providing. I have called the company four times for different issues and it’s always been a good experience. The website was super easy to navigate when filing a claim and for my air conditioning call, they said the contractor would come out within the next 24-hour. He came out in less than 24 hours and the service was good and very fast. I’m impressed with that because I have kids and those days were the hottest days of the week. But the air conditioner wasn’t cooling enough. It was just throwing regular temperature air. The guy from Absolute Heating and Cooling showed me that he really wanted to get things going in order to fix the problem so that we can have air conditioner at home promptly. The service helped a lot and the air conditioner is good now.

A very professional customer service rep assisted me in setting up my appliance claim when I called American Home Shield. A contractor was out in an appropriate time who was very professional, polite, and nice. He provided a very efficient service and he went right to the source. My appliance has been excellent since then.

When the air conditioner wasn't blowing cold air, I submitted a claim online and then did a follow-up phone call to American Home Shield because there was a mistake about the contact number. The contractor came within the expected time and it was wonderful. The tech went around and spent a lot of time. It was very good and very thorough. He was fantastic. Everything is fine now. So far, so good.

I had a water heater failure and I made a call to American Home Shield. I told them what was going on and they got in contact with a local vendor. They came back to me and I arranged a schedule with them, so everything was simple. I had no problem at all with the rep and the interaction with the contractor went fine. We bought the home three and a half years ago and apparently, the water heater that failed was not installed to code. So, it cost us roughly $600 of out of pocket in addition to the AHS fee. That was unfortunate, but it is what it is and it wasn’t the fault of the contractor.

Our fridge was not working correctly. We called American Home Shield and their reps were very helpful. We had somebody come out and they fixed the fridge. More recently, our air conditioner went out as well and the tech sent by AHS came and put coolant in the unit to cool it in. However, it still wasn't working properly. So, the tech came out again and said the problem was the coil. I understand those things break but I was curious as to why he didn't catch that problem the first time. I’m disappointed and a little concerned about that. Still, customer service has been good and AHS's techs come and they're very professional. They take care of what they need to. AHS has been great.

I could hear a metal on my outside chiller, and I could tell that the bearings are going out on me. And about a day later it quit and froze up. So, I went ahead and called American Home Shield, and then, they had set me up with a contractor that was here in the house. He fixed the issue in no time. He blew out the drain, and it came on. I gave reviews for the contractors that came out. The guy had the motor, and then it took him no time at all to go ahead and do it. He is knowledgeable and everything is now working good.

I've been with AHS since July of last year and submitting a claim was easy once I found the number. It was getting the number that kinda threw me off. But they sent somebody over very quickly when I had an issue. My situation was all cleared up within a week. Our issue was the dryer wasn’t working unless we pulled it away from the wall. And if it was pushed up against the wall, it would short and would turn off. When the contractor came in, he noticed that the electrical outlet was not secured in the wall. So, he tightened up the screws and put everything back, and we were able to push the dryer closer to the wall. Everything worked without problems. They were very nice, he was very concerned about our situation and I was really pleased with him. One other thing is that I expected to get contacted afterward to say, “you owe this much.” But I was never contacted again. So, everything went well. I was really happy.

My AC wasn’t cooling and AHS sent out BPM Service Heating & Air to repair it. They checked it out and the Freon was low on it, so they had to put a little juice in it. They did a good job and I was happy with their service. The AC has been doing fine since then and I would recommend them. Other than that, I submitted the claim over the phone and I noticed that AHS doesn't have enough staff. They give you too long a hold time and that’s a bunch of crap. When you have to hold on the phone sometimes for an hour to get to talk to them people, that’s just ridiculous. Also, my recent claim for the AC was the most expedient claim I've ever had. I filed it that morning and the techs were through before noon. I also had other contractors aside from them and they've been very satisfactory.

I was having issues with two of my electrical outlets in my basement. For the most part, it was easy making a claim online with AHS. An electrician came out in 48 hours and I showed him which outlets were problematic. He said he would take care of it. I went inside and when he came back out, he had fixed the issue. It took him only 30 minutes the most. This is my sixth claim with AHS and I've had no issues so far. Everything's still working.

American Home Shield sent out R&R Electrical and they did what they were supposed to do. Everything was fine. I'm paying for a service and they're doing their job, so that's terrific.

Submitting claims with American Home Shield has been easy. I just call them up, and they’ll send out somebody to check the issue out and go from there. This time, they didn’t happen to find anything. I thought my refrigerator was leaking some sort of dark oil liquid. And Murphy’s Home Services came out to check it out and couldn’t find anything wrong. They seem to be knowledgeable of their job and did a thorough inspection. And everything was good. It was the tile floors in the kitchen, and there was this really thick and dark oily liquid that was in the grout line on either side of the refrigerator.

A year ago, we had an issue with the plumbers who left the bathroom a mess. They had to replace the guts of the toilet, and they left the trash from the guts and the empty boxes in the bathroom. These two guys were just rude. I called American Home Shield and told them what they did. They told me that they would take note of it and that I will never see them again if I have problems.

I needed an AC tune-up for pre-season and I ended up having to call a representative at AHS to file my claim. Their website wouldn't take it online no matter how many different ways I tried, so I ended up calling it in to get that done. Other than that, my experience went well. The techs showed up on time and took care of the problem. They did a really good job, too and the AC has been running really well. The only thing that wasn't part of the service was draining it and I did that myself. I've got drip pans and it involved just taking the panels off and getting those out.