American Home Shield Reviews

I noticed the puddle outside my garage and then I tracked it all the way back to where it was coming through the wall. I thought I had a plumbing leak and a plumber came out. He cut a hole in my wall and he said that it wasn’t a pipeline leak. He thought the drain line in my AC unit was clogged or backed up. It was overflowing out of the condensing unit then flowing down underneath all this and creating water damage and flowing out under my garage outside. When I finally got the AC guy came out, he blew out the line and put a T-unit so I can put bleach in there to keep the algae and stuff like that from clogging the pipeline up later on down the road.

We’ve been in this home since 1996 and we’ve kept our American Home Shield active. When talking about repairs in our homes, the first thing I ask people is whether they still have their Home Shield warranty. I always tell them that it’s something that they would wanna keep. Most recently, we had a sink stoppage and I made the call to American Home Shield and then did the scheduling. Everything went well with that.

A couple of weeks after I moved in, the spring on my garage door broke. I called AHS and they looked into it. The rep whom I spoke with was really efficient. She brought up my policy and told me what AHS couldn't do and she apologized. However, they said that the garage door wasn't covered. I asked how I would know that but then there was a different plan which I could have gotten that covers all garage door openers. Still, mine wasn't on there.

Updated on 06/18/2019: In my earlier review about AHS I detailed the issue which has only continued. AHS has machines pretending to be people responding to complaints on this media, Facebook, etc. They respond via email and on this site that they want to resolve the issue. I sent multiple emails to a ** with no responses. I call the phone number on her email and it forwards you to the same call center in the Philippines, where the people can't or won't transfer you to Darika or anyone else in the USA. They keep reading from the same script stating they have to give the contractor 48 hours to respond before they can dispatch another contractor.

Realizing this was an unnecessary expense, and after reading a thousand scam-alert reviews, I cancelled our monthly AHS subscription on 05/03. Our monthly renewal date was 05/08. I spoke with someone who assured me this would be cancelled, no fees would be charged, and that my credit card would not be charged for May. I was assured that everything was cancelled, there were no cancellation fees, and that my card would be wiped from the system. This morning, one month later, I get an email that says I have a past due cancellation fee on my account (which is coincidentally, the same amount as the monthly fee).

After being assigned a contractor, I called the contractor numerous times and got no answer. I also left voicemails as the 24 hr mark approached. Very frustrated in receiving no call within 24 hours, I reached out to AHS. The CS rep could barely speak English. Long story short she left a message with the electrical contractor to call me. I explained I have already done that and got no response. I requested a different contractor and she kept repeating, "He will call you."

Run from they company. Do not walk. If there was zero stars I would give it. It them over one month to fix my plumbing and two plumbers. One month with the water off only to turn it on when I had to shower. Yet they could care less. And after all of the wait they decided they would not cover it and they could not have been more unhelpful with the process if they tried. Have had many houses and have sworn by home warranties but this the first time I have used and will be the last time I use American Home Shield. Horrendous.

I completed a problem, noticed the AC check up was 75.00. Not a bad deal living in Florida. The contractor did not call for a few days. In the meantime I received a mint magazine and had an AC check for 59.00. Called AHS cancelled the check up. AHS continues to bill me for something that did NOT happen. 6/5/19 dishwasher decided not to drain. Took it apart and couldn't get it fixed. Did the online form, took my 100.00 deductible. A company called and the earliest is next week. That will not work in my household. AHS you used to be spot on, it seems now your company is not that great.

On 5/29/19 I placed a request for service to my pool plumbing. That same day the service representative came out and said he would get back to me. 6/6/19 still waiting. Multiple phone calls still waiting. Terrible company. Would never recommend them.

As far as the quickness to an issues I would give them 5 stars. But they use sub par repair companies and when you complain are told that’s its, not anything they can do. They sent a technician to my home that deliberately drove across my lawn and although I have pictures refuses to repair my sprinklers. I have complained to the company who refuses to return my call and although AHS contracted this company, they refuse to get involved.

Filed service request on 6/4/19, called company four times to schedule appointment. First no response for first three times and fourth time someone answered - very unprofessional and rude. Called American Home Shield representative on 6/5/19 - put me on hold for over 50 minutes - then call got disconnected - and did not call back - when I already gave my cell number. Pathetic response so far.

The property that I am managing has been with American Home Shield for at least five years. When I filed the claim for the air conditioner, there wasn't a long wait. Everything's been fine and I haven't had any complaints from the tenant.

As I could tell that the house was not cooling off the way it was, I put in a request and the process is very easy online. However, if American Home Shield would have just taken the recommendation from Myers originally, it would have been resolved within a week, very quickly, but they decided to do a different way and it took six weeks and two repairs. The gentleman who assessed the issue said that the whole air handler should be repaired. It went back to American Home Shield that said they're just gonna repair the part in it. When it came to four weeks, I had to call every single day. It took five weeks to get the part and they had to order the entire air handler and take the part out. When the part was repaired, it didn’t work, so Myers had to come back out and the same gentleman as before said the whole air handler needed to be replaced, and then they came out and did that in three days.

I had some electrical issues at the house. So, I had major systems go out. Everything that was connected to my 240 amp line was shut down, so my AC went out, dryer went out, and half the power in the house went out. I called American Home Shield because I have an infant child, and so, I wanted to let them know, “Hey, it’s kind of emergent, so the sooner we can get somebody out here, the better.” The lady I spoke with at American Home Shield understood what was going on and how important it was. She placed me on hold and started calling around to contractors to see who could be out here the quickest, and they came back on the line and said, “Hey, I got somebody that will try to get out there tonight, if not first thing in the morning.”

Our refrigerator was not working. So, water was not coming out. When Appliance Protection came, they fixed the issue in an appropriate manner. I did the claim online and American Home Shield's website navigation was reasonably good. We did not have an issue. The whole experience was good.

I was having problems with my air conditioner as it was not blowing properly. I had to call American Home Shield because I wasn’t sure where I needed to go and they walked me through and got it all resolved. The process was very quick and I liked that. I liked the contractor who came too. He was good and fast. You wanted them to be on time because it’s not nice when you have to sit and wait. He tried to figure out the problem and repair with just Freon. There was leakage and he supposedly fixed it. He let me know that if there would be a problem, they’d come back. So far, so good. The AC is working fine right now and it's cooling us well. Overall, AHS has been really pleasant and they are nice to you when they talk.

I had to have my air conditioner and my dishwasher serviced. The process was easy enough when I made a service request with American Home Shield. The reps were really good and they got right to it. Within a couple of minutes of making the phone call, we had the confirmation in my email along with everything about who was doing the service. Within 24 hours, we had phone calls from both companies that were scheduled to come out and do the work. It was really simple.

My experience with American Home Shield has been fine. I make a claim and they help me take care of getting it resolved. We had a downdraft on our stove that was not working and I filed a claim through American Home Shield’s online. They usually tell you you’d be scheduled within 24 hours and it was Appliance 911 that came out to do the service. The technician was very good and professional. He told me everything he was doing and why, and things are working fine now.

My oven was not heating properly. I went online and submitted a claim to American Home Shield. I did it on a Sunday and the contractor called me back on Monday and came out on Wednesday. They were very professional and timely. They called before they came. The oven is being replaced and my replacement has been ordered. But my refrigerator is still unrepaired after a year. With that experience, I am planning on canceling American Home Shield as soon as I possibly can. Also, when I asked to speak to a supervisor, I was told that they don't have any and the wait times are significantly long. I talked to a different person every time. I started recording my phone calls with them. So, in case I had to file a Better Business Bureau claim, I can.

We just purchased a condominium, and the air handler was making this gurgling noise. So, CMB came out and looked at it and took care of us. He told me what was wrong with it, but he said that I needed to get back with the builder and go through the manufacturer. He said we’re still in that initial warranty period. This was the first time anything’s ever happened, and I just called the number on the paperwork that I had. American Home Shield's reps did a great job and I was very happy with them. They were very professional. Having American Home Shield is worth the money for the peace of mind.

I have a dual-zone air conditioning and one of the units was producing a lot of condensate. It was draining outside like it’s not supposed to be doing. The technician was convinced that it was some sort of a clog with the drain. I’ve cleaned it out several times on my own so I was convinced that it was not that. What he did was he checked the system, sucked it out, made sure there were no clogs, and it’s been fine ever since. Evidently, whatever he did corrected it. He was very professional and very nice. It was a hard job ‘cause he was up in my attic and it’s really hot up there. I appreciate the job that they do. So, all good so far. I’ve only done one claim and based on what I’ve done, the claims process with American Home Shield was straightforward.

Submitting claims with American Home Shield is simple. I usually call over the phone and I haven't had any difficulty lately. Everything has been fine as far as the representatives I've dealt with. Everybody that they sent for my house, so far, was very good as well. When the drain was clogged up through the inside of the AC unit, it was Total Air Care that was sent out.

I bought a 2,600-square-foot home on an acre of property so it's a big house with big responsibilities. To be honest, it's a little stressful. It's a little overwhelming to have a lot. But having people who can help me, direct me and say what I need to do without wanting anything is awesome. The people at American Home Shield genuinely care and to find those people in this world, it's nice.

Climate Masters recently came out for the AC which wasn't getting cold, and the tech filled it up. Everything works very well now. The contract guy was very good and did the job correctly. Submitting claims is very easy and I’m very satisfied with American Home Shield.

I had problems with my washing machine and I submitted a claim for that over the phone. The rep said that the appliance place would contact me and they did. It just took them three days before they showed. But it was a weekend. So I called them on a Wednesday and they came the following Monday. And the guy was excellent. He looked at it and figured out what the problem was. He said he had to order a part and he went back. Three days later, they got the part and he brought it up and put it on. That time, it was a holiday weekend. But I don't have any complaints. Everything went great and the washing machine is fixed. I would recommend American Home Shield to anybody. They aren't perfect but it couldn't have been any better.

We had issues with the heat where it would turn on and off and wouldn’t stay on. So, we had a contractor from American Home Shield come out and check it, and they fixed the problem. The control for the furnace had to be replaced and they replaced it in a timely manner. Submitting the claim with American Home Shield was an easy process. It was easy to get this particular service done with them. I have them for my two properties. I’ve called them about twice and they’re coming in at their third time for my other property. They did not do as well with my other service call. I had some plumbing issues and the company that they hired took about 45 days to come back and resolve it. And not only did they take over 45 days, that company put in their system that it was resolved. They never sent a diagnosis to American Home Shield. I had to call them as well as American Home Shield.

I put a service request on AHS's website for my air conditioner and it was very easy. Rapp’s Heating came the next day and did a good job. So far, I'm very happy with AHS.

The ceiling fan wasn’t doing anything. The light and the fan weren’t coming on. I didn’t know what was wrong so we called American Home Shield. The technician was great. He said I had a surge ‘cause we had a sudden storm and it blew my remote out. He took the ceiling fan and checked to find out where the problem was. He saw it and fixed it. He told me that if I wanted to put a remote back in there, American Home Shield will get back with me. That’s what I thought he was doing but that hasn’t happened yet. Aside from that, the refrigerator guy did a good job. It was leaking and he did something to fix the problem. American Home Shield is the best. I've already been recommending them and telling about them to all my neighbors. If any time I have a problem, they say I'm getting my money’s worth out of American Home Shield.

Every time I called American Home Shield, they’re responsive, and we get the issue corrected. My wife did an email claim for the electrical that was going out in our living room through the electrical sockets and it was simple. American Home Shield responded within five hours and I spoke to someone that Wednesday afternoon. We scheduled something and by Friday the contractors were at the house. It met my schedule and the contractors were professional. They understood the business, what needed to happen, and corrected the issue. It was a good service.

I called American Home Shield for a capacitor issue. It was my second claim with them and the process was easy. Extreme Heating & Air was the contractor and their technician knew what he was doing. He had his son with him and he was trying to show him. They fixed the issue and were there for about 30 minutes. I would recommend American Home Shield to somebody else.

I had a leak and my sump pump didn’t work. I filed a claim over the phone with AHS because I had to explain the problem. It started out kinda rough because the person they sent the work order to no longer covers my area and nobody called me to tell me that. So, I waited and waited and I found out about it after several days. I called that company and they wouldn’t return my calls. But they said that they called American Home Shield and American Home Shield should’ve called me. And all the while, I had a sump pump that didn't work that could’ve flooded my whole house.

When the pool-opening people came to open the pool, they started up the pump and the motor had a squeal to it. It was running, but it was obviously having a bearing problem. Given that they said, “We can’t continue opening your pool, so you need to get this fixed,” we called American Home Shield and they sent a guy out from Advanced Pool & Spa who said the pump motor was shot. So, they replaced the pump motor. They had to put in an extra union in the plastic piping that fed that pump which caused me more money, but other than that, they did a very nice job and did it very quickly. I’ve been a little bit confused by what is and isn’t covered by American Home Shield at times, but we’ll sort that out as we go along.

The team at American Home Shield has remedied our problem and very quickly was able to answer our questions. They also reviewed and resolved all billing discrepancies. We are currently very satisfied with both the policy and the service provided. The most recent representative was very efficient and able to address and correct any issues as well as provide written policy information. She also answered my other questions about how the policy works.

Whether I call in my claim or use American Home Shield's online system, they're always fast. I get a response from a contractor within a few hours. The last couple of times that I had a claim, everyone that came out were able to identify the issue. But when we had an issue this winter with our AC unit, the contractor sort of misdiagnosed it. I had to have someone else come out who was outside of Home Shield to address the issue. But other than that, I rarely had any issues. We recently had a pipe that was clogged in the kitchen sink. The tech ended up having to use his 100-foot snake to clear it out. He had to rebuilt the trap area underneath the sink because the pipes were old and some of the old rings were damaged in the process of removing it to get the snake in there.

The ice maker on my fridge was broken. I submitted a claim with American Home Shield online and it was pretty easy to do. But I didn't like that it would auto-assign a provider 'cause there was one that I didn't want. They originally assigned the claim to that provider and I had to call to change it. But AHS very much accommodated me with that. The technician who came out was very professional and quick. It was deemed to be broken and they said that it happens a lot with those models and that they needed to order a new part. Then they came out to replace it the same day that they received the part which was nice. And it has worked great.

I had a claim on my refrigerator with AHS. My icemaker and my water dispenser in the door was not working. So AHS had someone come out. The contractors were courteous and clean. But the icemaker is not working correctly. It’ll put out a few cubes, but that’s it. But so far, working with AHS has been very positive. I have one other call because I had several things wrong at the same time. I had called in an electrical problem – the light fixture over my island in the kitchen was falling out of the ceiling. And then I reminded myself that my doorbell was not working, so I called in for that as well. I was not charged for two service calls. And it was the representative that brought my attention to that. So I was very pleased about that.

I contacted American Home Shield because I thought my air conditioning unit was loud and the house was not cooling. I wanted to make sure that there wasn’t anything wrong with it. And so, I had an appointment schedule with them on Monday, June 3rd. Friday, May 31st, I went into the guest bathroom and heard a drip and it was coming from the ceiling. The overflow pan in the attic had overflowed and was dripping through the guest bathroom.

The ice maker wasn't working. I had pressed the button to reset it and it didn't work. So, I decided it probably needed to be replaced. I filed a claim to American Home Shield online and they sent out a guy. He was very knowledgeable and he showed me that it was a simple fix. One of my grandkids had pressed lock to lock the ice maker. He fixed it, but it's kind of costly for five minutes. The deductible is $100 and it's a lot. But AHS was responsive and they were quick to come out.

I submitted a claim online to American home Shield for my oven which wasn’t working. The contractor was professional and he did a good job. He explained the issue enough to where I understood what was wrong. Since then, the oven has been working fine.

My dryer would say “drying” and would just click when you turned it on to dry anything, but it wasn’t turning. It also needed a new belt. I submitted a claim online with AHS and their website was very user-friendly. But if you use the text, they were prompt and reached out to the company. Also, American Home Shield is doing a very good job on their end. It’s just that some of the companies that they’re using may not be as responsive as American Home Shield. But the tech who came out for my dryer diagnosed the problem and installed the new belt within 20 minutes. That company was great.

There was a time when something was wrong with one of the parts of the plumbing at my rental house. I submitted a claim for it to American Home Shield and their contractor was out in a couple of days. Thus far, things have been performing fabulously since the repair.

I filed a service request for my dryer and I couldn't get through with American Home Shield. Getting to the right website, in order to start the claim process, was difficult for me this time, and it’s never been difficult before.They changed the way they do things. But I finally did, and I paid my $75, and shortly thereafter, MS Appliance called and we worked out a date. The tech came out and looked at the dryer. He said, “I know what’s wrong, I need to order a part.” Ten days later, he had the part, and came and installed it. The dryer’s working splendidly. Dmitri, the person who came out, is a genius. He can diagnose quite simply, and he does the job. I would highly recommend AHS.

The contractor that American Home Shield sent for the compressor that went out in my refrigerator/freezer was great. They were professional and the appliance has been perfect since.

I file my claims to American Home Shield online and the website is pretty straightforward. I used it for the first time to call the AC guy out and most recently, I had a small water leak with my water heater. They typically send someone out in less than 48 hours. Loyalty Home Services came out for the water heater and the tech was very friendly. He determined it as a T&P valve and was in and out within 30 minutes. Everything has been great.

We filed a claim at American Home Shield recently since we had low pressure and a leak under the house, and Accu-plumb was able to come out within a week for it. They were very professional and easy to deal with. Everything is working fine now.

DO NOT USE AMERICAN HOME SHIELD. My dryer went out 7 days ago, so I contacted AHS to request service. I paid the $82 fee and was emailed saying Ralph’s Plumbing and More would be contacting me within 24 hours to set up an appointment. Over 24 hours later I had not heard from Ralph’s, so I called them myself. The sweet woman who I spoke to informed me that their office was over 2 hours away from my house, so they couldn’t service my dryer! We both didn’t understand why AHS would dispatch them knowing where we were both located!!! Fast forward to the next day. I call AHS to get someone else dispatched (because a representative had not contacted me at all) and I get set up with an appointment for Sears on June 5 from 1 - 5 pm. Great!

Our central AC unit went out the Friday before Memorial Day. They recently had someone come out and "fix" it, September 2018. Which we believe it wasn't really fixed because two weeks after that we had to turn on our heat for the winter. We just turned on our A/C for the summer and it hasn't worked. We called and let them know as we were on vacation, May 24th. We were told that someone would be at our house on Tuesday (May 28th) to look at our AC unit. Tuesday comes around and we take off work because the supervisor we talked to on the 24th told us someone would come in between 8 a.m. and 5 p.m.. 3:00pm comes around and no one called or showed up to our house. I then called them around 3:30pm and ask them if someone still coming. They told me no even though my fiancee took a day off work. So we lost a days pay.

Submitted a claim for a leaking furnace. Completed the claim form through the website and someone came out within 24 hours. I was pleased at how prompt everything was. The trouble started once I submitted the claim for reimbursement. I paid the contractor and the money was being sent to me (I chose to work with a different company then the one that was sent out — this was approved by the company). I have now waited 2 months for the refund. Every time I call to check on the process, everyone plays dumb and I have to explain everything for square one. I get transferred around and then just told to “wait”. If I ask for numbers/direct lines I’m told they don’t have direct Phone lines. Complete waste of time. I’ve yet to receive a refund — stay away from this Company, the aggravation isn’t worth it. [I only provided 1 star because the star rating is required.]

I have been with AHS for years. Every time something breaks down. I call them or go on their website and request an appt. In the case of my washing machine. It wouldn't drain or spin. The water was still in there. Had to take clothes out and wring it out bring to a laundromat and I dried them there too. I made an appt With AHS online, paid with my credit card for the service charge for a date convenient for me. He came fixed the problem. Thought it was the motor. He had to drain the machine first. I needed a new thing for it to spin and another piece. He was from Sears. Very helpful answering questions and telling me what the problem was. I will continue to use American Home Shield.

This company is currently in the process of providing by far the worst service I have ever experienced. We contacted AHS on May 14th to service our non functioning air conditioning unit. A vendor was contracted and sent to our home to identify the problem. The problem was identified and we were subsequently told the part was ordered. Our warranty account indicated the part was ordered May 14th. After receiving zero correspondence from both companies I began trying to get answers. After approximately 6 phone calls to both the warranty company and heating and cooling company, it is now June 5th and we are still without answers from either company and without air conditioning. Absolutely unacceptable!

American Home Shield is by far the most dishonest company we have gone with. They send out companies they are not familiar with, therefore making it hard to communicate any problems. We received a message from a plumbing company that American Home Shield contacted them and they would reach out to us within 24 hours TO MAKE AN APPOINTMENT. 1 hour later I had a guy at my door from RANGERS HOLDING INC that said “I’m at your door, answer it.” I told him to leave, I was at work. American Home Shield charged us still $100 and refuses to credit us for work that was NOT DONE. We have called them non stop for a week with no help. This is the second time this has happened.

FYI: AMERICAN HOME SHIELD warranty company is the biggest scam! Our AC has been having issues for the last two weeks. TWO WEEKS! They have sent the most incompetent technicians. Think... LARRY THE CABLE GUY. The AC is still not operating well blowing out hot air. We call again indicating the issue has not been resolved, and get the runaround and no callbacks or follow-ups. Highly frustrating, especially in the Texas heat. It is hotter than Hades in our house. I feel deceived and duped by this company. I have been a customer for more than 10 years. I cannot wait to cancel this policy. The AC unit is 17 years old. They are going to replace the coils?! THE COILS?! ARE YOU KIDDING ME RIGHT NOW!? They are doing everything they can to delay the inevitable. The AC unit needs to be replaced. The out of pocket costs are astronomical. What a ripoff!!!!

We have had our air conditioner break down 2 summers in a row in mid May. Last summer it took 3 weeks to fix. We are going on 3 weeks now getting the replacement part to the repair shop, and a follow up appt. to have the technician fix the problem. Why in the world would you only have one company to work with warranty items in a 50 mile radius. Customer service puts the blame on the repair co. While the repair company puts it on the warranty service. AND it’s costing us $800.00 out of pocket for the freon! What $ did I save having a warranty co? I am very displeased with customer service. Will not recommend this co. to anyone I know.

I have coverage for my rental townhouse. Refrigerator stopped working and have been trying for a month to get it fixed. When I call the contractor they say I need to call AHS to expedite parts. When I call AHS they say contractor needs to request parts. Once even wrong parts were sent. Bottom line is my tenant is without a refrigerator for a month. Wasting my time chasing these guys.

This began back in April. American Home Shield had a special for a $75 AC check up. We had no problems before then. By the time Myers AC Heating and Plumbing finished, we paid out $1240.00 for repairs supposedly not covered by our home warranty. First of all the first technician did not do a good job as he missed that our breaker was bad. Before the second technicians came out, we got a second opinion so we waited a week to make an appointment. It was still cool during that time. The second 2 technicians came out that did the shabby work. They left things dirty also. The system ran for a while then eventually stopped.

The AC stopped working. It would run and turn off, then run and turn off, but it wasn’t cooling. I submitted a claim online with AHS and their website was fairly easy to use. Then, I was informed to expect the contractor to come out within 24 hours. They assigned Agape AC & Refrigeration to my claim and my interaction with their tech was very good. The whole experience was pretty satisfying.

I called American Home Shield to submit a claim and the experience was speedy. The toilet was leaking and we’ve had the contractor before at our other house. They do a good job and the interaction was very good. He was very professional and he fixed it right away. However, the part wasn’t covered by American Home Shield and it was disappointing. Still, the repair stopped the leaking that was coming down on our ceiling and everything has been fine.

Our air conditioner wasn't working so I contacted American Home Shield. I did the claim online and they were answering quickly. The contractor came the same day. The AC wasn't working when they came, and they fixed it. But it still not working properly. Sometimes, it's not working.

American Home Shield is one of the best home warranty companies out there but there is some stuff they don't cover. For example, they cover the AC itself. Anything within the AC should be covered but sometimes, it's not. For me, that was very uncomfortable. When our AC was leaking outside, they said they didn't cover the pipe so I had to pay another $400 for another coverage. But overall, AHS is very good.

The contractor that American Home Shield sent out was great. Our microwave had caught fire for the second time and they came out. Within five minutes, he determined it was unsafe. He said he wasn't fixing it. They were gonna get it replaced, which I'm happy about because even if they were going to repair it, I wouldn't wanna use it anymore. So so far, that's great. They contacted American Home Shield and put in a claim. Then I got an email indicating that I needed to pick out the replacement but they didn't give me a very detailed description of how to take measurements of a microwave. I didn't know I had to measure from the back of the microwave to the handle and I don't know who would know to do that.

I had a light fixture that had fluorescent lights in it that had burned out. Online stuff was easy enough for me and so I filed a claim using that. American Home Shield sent a guy from Palmer and he replaced those. He did what he needed to do and told me I had to buy some bulbs as AHS didn't cover those so everything was done in a very prompt manner. Everything was fine and I can't say anything negative.

I submitted a claim to American Home Shield online when the air conditioner wasn't cooling. That process was easy and in 24 hours, Oasis came out and took a look for me. The technician was professional and friendly. He diagnosed and corrected the problem quickly. He was excellent.

The AC was not working properly. Most of the times, it was okay but it would only heat to a certain temperature at certain times of the day. In the heat of the day, it would say my set temperature was at 76, would only heat down to 80, and wouldn’t go any farther. Once it started cooling down though, it would. And then it kept going into a system malfunction. I submitted a claim to American Home Shield and Perry Mechanical came out. They were prompt, very professional, and friendly. There were two of them and we enjoyed talking with them. One of the guys troubleshot the air conditioner to find the problem because they weren’t sure what it is and he kept to a professional job and was very knowledgeable.

It’s almost a year that I’ve been with American Home Shield and I've never had to submit a claim until now. My garbage disposal went out so, they sent a plumbing company. The gentleman went under my sink for two minutes, came back up, turned it on and said that the garbage disposal was fine and it had to be electrical. He said that he was going to transfer it to electrical and that way I didn’t have to pay another deductible. I said that was fine. I've missed work already for the contractor because they give you a time frame. The electrical came out and I missed work again. They checked the light switch and even went to my garage and checked where you switch it off and on. They said that it was where the electricity was coming off. Then he even proceeded to go underneath the sink. He asked if plumbing was out here because my garbage disposal was bad.

We call American Home Shield for our claims and they try to get somebody out here that's available as soon as possible. But the turnaround time is usually a couple of days. The technicians were very professional. We filed a claim when the lights kept going on and off, and then one of the circuit breakers’ outlets keep popping out. The tech told us to make sure we have LED light bulbs in there, and then he changed the socket with the circuit breaker. So far, everything seems to be fine.

Everett Service recently came out for the attic exhaust fan. The claim was made online and it was relatively easy to do. We scheduled it within a day or two and it worked very well. The tech was very professional and courteous. However, I have some other issues with American Home Shield at this point in time so I would not recommend them. I've had them for 20 years and last year, they doubled my rates because I filed a lot of claims. If they would fix the stuff when they'd come, filing a claim wouldn't be needed. They send different vendors each time, and you start all over again instead of the same vendor coming, which requires you to go through their process all over again.

Submitting claims through American Home Shield has been easy. I've had them replaced the disposal and the strain and looked at my air conditioning. I've had no problems with them creating the call and getting the service done and then getting charged for it. The contractors they sent were excellent. I had my heating system serviced by one service, but when I had a problem with it, they sent someone else out, and I liked them much better. And so, I changed the monthly assessment that I have for cleaning them to spring and the fall. Recently, my shower drain was clogged up. The guy from Rapp’s came and he unclogged it with a plumber. The next time when it gets stuck, I know how to fix it. I'm glad to have American Home Shield.

American Home Shield sent IDR Plumbing and Sewer Service to us. The claim went perfectly easy. They informed us as to when the service person would be there and he came on time. That particular experience with the water heater was very excellent. Currently we're working on my dishwasher replacement. I wasn't informed when they were going to deliver it. The installer said the plumbing was bad. Whenever we turned the water on, we had no idea that the plumbing was bad. Now, the unit is a little bit part of the norm from the sink, so I can see why he thought I might need more tubing or something. But there's a whole other plumbing there.

Something was wrong with our dishwasher. As a matter of fact, we had it repaired several weeks ago and it went bad again. We submitted a claim over the phone with AHS and we had to wait a little bit because when you call, you have to wait until you’re the next person in the queue. But other than that, it was good and they solved my problem. They got a repair person, made an appointment, and got the thing done. But it took two visits to get the thing rectified.

At the exact moment that the pump of the pool went out, I had about 15 kids at my house and about 20 adults, and I didn’t want to stop and get on the phone. I claimed it online. Then I spoke to the contractor and told them to give me a heads up when the gentleman gets there and if he needs me there. I told him that the pump was right there on the other side of the fence from the pool and there were no locks. He handled everything while I wasn’t even there. He called and gave me a pretty informative explanation of what he did and what was actually wrong with it, and went on about his business. He put a new pump motor on it and my pool’s working great. Every time I’ve had to use American Home Shield, they’ve come through for me. I’ve recommended it to several friends already.

I put in a request with American Home Shield and the guy made it out the next day. I had to get the part on the front of the stove replaced and he took care of it right away, but he didn't have the part and had to order it, so he came back four days later and put it in. He was great.

I have several contracts with American Home Shield. Recently, they sent Bear Plumbing & Rooter for a plumbing issue but they couldn’t fix it. They found out it was a water softener that was the issue and American Home Shield does not cover a water softener. The contractors seem to be okay but the only thing is when I do call and ask for service, it seems the people are from out of the country when they talk.

The faucet broke and the water was pouring full-force. The tub couldn’t keep up and it was about to overflow so we had to turn off the water on the main. At first, I did the claim online and the website was great. The thing was, American Home Shield didn't have a contractor to respond. I called the first contractor because I can’t live without water and asked when were they coming. It was a Friday and they said they couldn't come out till Monday. It's very difficult to live without water for that long.

My refrigerator was dripping and it was freezing in the drawers of the refrigerator. The ice maker wasn't working properly either. I submitted a claim over the phone to American Home Shield and their rep helped me. She provided very good customer service, got me a contractor's number and said that someone would be calling me. Thereafter, National Platinum Service's tech came. He said that the drain was stopped up. He fixed that and put a new ice maker in. Things have been running great ever since. Thus far, I've had several claims over the past five or six years and I've always had a good experience with AHS.

I've had pretty good success with American Home Shield. For the most part, they've been very responsive and timely. With any issues I had, they were very good about contacting the contractors and making sure that I get the service that I deserve or requested. I had one incident with one vendor where I wasn't happy with what they did and in terms of their follow-up. When I called American Home Shield, they were on it and they got me somebody else. Another technician came from the same contractor and he was excellent.

I recently got my American Home Shield warranty and so far, service has been good. I was changing locks on my new home and submitting the claim for that was easy. I gave the information over the phone and they dispatched someone right away. Realty Ricky initially didn't have the right keys for my lock but then they came out in three days. I was very satisfied with the service.

The soap dispenser on my brand new washer could not close properly and it leaked some water. I called American Home Shield and the guy they sent found some plastic container inside the dispensers. Together with the washing machine, I also filed my AC claim and I'm dealing with AHS right now. The condenser unit outside cost me about $1,500 and they want to replace it with a $680 one. When I called, they said it doesn't have to be the same brand like I have right now, but the price wasn't reasonable for me. I need to file with the company that replaced the unit yesterday, pass it to AHS and they'll send me the check.

American Home Shield is different now than it used to be when I first bought them many years ago. I’ve been with them for 20 years or more now. When we used to call in for repair, we would normally get calls from contractors right away and get scheduled right away. But it seems like now, that’s not the process of the contractors. It takes much longer to get repairs.

American Home Shield sent out Chicago Weather Heating & Cooling for my AC claim because critters chewed on my wires. The claims process was easy. The technician who came found the problem and corrected it right away. Everything was good.

We made a claim online and everything was fine. The contractor sent by American Home Shield dealt with my husband and now everything is great.

The dryer unit at the parsonage was out. It would turn on, but it wouldn’t stay on. I submitted a claim with American Home Shield online, and within 24 hours, they had contacted me with who would be coming to the house and working on it. And they came the next day and repaired it with no problems. It was easy. The contractors were great. They were super professional, and diagnosed the problem quickly and resolved it, and were able to fix it right there on the spot. The machine’s working wonderfully now.

I filed a claim online with American Home Shield for my dryer that stopped working. The process was easy. The contractor was a little backed up. It was about four days before he came out. But he knew exactly what he was doing. He checked the certain parts and knew exactly what the issue was, and fixed it quickly.

We recently had a claim for our air-conditioning and American Home Shield sent Seabolt right away. We've had them back in our home before and they have always been professional. Anytime I had a problem with air-conditioning or heating, I would prefer that it would be Seabolt that would be sent. They're always on time. The contractor came before I even expected him and did a great job. And then the AC was fixed. I have an elderly mother who lives with us so everything worked out great. Also, I like being able to file my claim with AHS online so I don't have to sit on the phone and wait for a person. I get a response quickly.

AHS has been great. They sent out ASAP Plumbing for my toilet that was clogged. Normally, I could unclog it and I could not. And I noticed that when I couldn’t unclog it, the water started leaking from the base of the toilet. So, I let it leak out, cleaned it up, and then we decided to stop using it until somebody could come out. ASAP was able to come out quickly. And they snaked it, they found the clog, they checked in the front of the home as well that the drain was in fact cleared, and then they reset the toilet and resealed it. So, I haven’t had any trouble since.

I usually go online when submitting a claim with American Home Shield and their website works fine. I’ve used it before on my air conditioning unit one time. This time, it said that I owed a balance of 1 cent so I couldn’t do it online. I had to call the number. Something went out in my dryer, and the first time the technician came, it worked for one day. He came right back and fixed it, so everything was fine.

We have a heater problem. I filed a claim online with American Home Shield and their site was okay. The contractor came out on schedule. He was very efficient and explained to me everything. The heater is working fine since then.

American Home Shield sent A Plus Appliance for our washing machine. It was leaking out from the bottom. It was a Maytag Epic Z. There was a refrigerator that has an ongoing problem and they can't seem to fix it. So, they chiseled ice out of it the last time they were here, and they said they'd bring a part. They came and fixed the part. Two weeks later, it's leaking again. So, they're supposed to replace it because they can't fix it. So, the guy comes in. He looks at both of the things. He said, "I'll write a report on both of them."

As the cold season was ending, the heater started being really noisy. And we kind of put off putting a claim a little bit because we thought it must just be nothing. And then we had a warm spell and back to a cold spell, and then when we hadn't had it on, we knew we need to have it looked at even though we won’t be using it for a few months. We put in the claim Friday night and they called us Saturday morning to schedule a day. The company that’s coming out to repair called and scheduled our appointment.

The AC wasn’t working and submitting a claim to American Home Shield was very simple. I normally do it online. The contractor, United Air, was there in a day and their work was perfectly fine. Somebody from their ship comes out once a year to get my AC working. It’s a beat-up old air conditioning system. They replace a little part here or there.

American Home Shield would not honor a commitment listed on the front page of their own website! When my home AC coil developed a leak, they agreed to replace it... provided I purchase several pounds of old R22 refrigerant at nearly $100/lb! When I asked about retrofitting to use a newer refrigerant (at a much cheaper cost) they flat out refused. When I asked to speak to a manager, again, they simply refused. Even after pointing out that the front page of their own website recommended customers ask about retrofitting in just such a situation, they flat out refused to do anything.

We used our AHS home warranty a few times prior to our most recent experience regarding a plumbing issue. We felt neutrally about these visits prior (long hold times to schedule service and little annoyances like the plumber putting the faucet knobs on backwards, the contractors were able to fix the issues in one or two visits) but it was their inability to service our plumbing emergency and their back and forth communication which ultimately resulted in us cancelling their services.

After having good experience with American Shield in the past I have noticed a definite decrease in customer service. After numerous attempts to contact someone, anyone, in customer service and being directed to the website, I was finally connected with a rep. Language barrier prevented me from communicating, but I was finally made my self understood. I was calling about a service call that the company providing the service also had left without completing the repair. I was told that I would have to call the company to determine when the repair would be completed. I told the rep that the company never answers their phone, either. They were unhelpful, refusing to call the company for me. Thanks AHS.

Put in a $75 service request for an electrical problem. I should have known this was a scam by the fact that they take your money before they even have someone set up to do the work. They said they will hire someone in our area and that electrician will contact us within a couple days. We waited a week, no one contacted us, no one was assigned, so we decided to cancel the service and get our $75 refund. We filed for the refund on 3/18/19 and were told it takes 14-21 business days to receive it. I don't care how big the company is, for a waiting period that long to complete putting money back where you took it from is ridiculous (this was the second sign of the scam).

Tried to buy insurance plan online. Didn't get any email confirmation. Called them after few days to see whether it went through or not. Waited 12 minutes (!!!) on the line just to get a representative. Upon checking he said that it takes a month to activate the account and even then another 10 days to process. I said what if I have a problem now. His genius answer was- "We don't insure broken appliances...." Make a long story short- horrible service, as I experienced while I was renting a unit and my landlord had their insurance. You wait for hours every time when you need to order a repair. Then the repair people cancel on you without talking to you. If you can avoid or find a better company- pls do.

We had them for about a year. They did not send out competent repair people at all. Issues were never fixed properly. The biggest problem however was when we moved and tried to cancel! They will not let you cancel! We spent over two days trying to talk to someone. We were either left on hold or hung up on. As I write this I am once again sitting on hold trying to talk to someone as my previous call was disconnected. They kept asking me if I was sure I wanted to cancel...YES!!! I don't live at that address anymore!!! WOW. DO NOT EVER USE THIS COMPANY. We had automatic bill pay set up and instead of cancelling as they were suppose to they billed us! We turned off the automatic payment but trying to get this straightened out and our policy canceled has proven impossible.

I wish that I had read more reviews before buying this home service. I was trying to get my washer repaired and was told that I could either get cash in lieu or wait for part. I opted to wait for part. 6 weeks l was still waiting for part. I was then told that I could still get cash in lieu if I purchased a washer and provided proof of purchase. So I did. But when I called the company, I was told that part had been received weeks ago. No one ever called me.

I had a shower head that dripped. So I called AHS to send out a plumber. The plumber came out and turned off the water and removed shower handle. The handle turns the water on/off - hot/cold. Plumber said he would update AHS that he needed parts and he would be back when he got the ok. Two days later I noticed water dripping from ceiling below the shower. Moving forward still no shower and ceiling is not fixed. Calls to plumbing service, Sundance Services, has not yield any results and the same with calls to AHS. So I’ve been left to fend for myself. Have a plumber coming in to fix shower and I will do the ceiling. Thanks AHS for providing this space. Maybe you will see this review and Fix the issue.

I had service for two years over which time I spent about $1200. Needed them to do a Washer repair. $125 dollar service fee for $20 dollars worth of parts that I ended up installing myself because they couldn't get out to me for a week after the parts arrived. Second time I needed them was for a water softener that I was told when I signed up would be covered but apparently now it isn't. If you're the least bit handy don't waste your money with these people. Look up your problem on Youtube and order your parts on line.

We have had American Home Shield for the past 5 years and have only used them twice. So I have paid in over $4,000 and got a motor for my AC replaced and a new latch for our dishwasher. This morning I had a leak in our water heater and had to make the call. I paid the $75 service fee and had an individual come out this afternoon to take a look. The water heater needed to be replaced because the tank ruptured. Now comes the fun part.

American Home Shield's contractor worked on our AC and he was a very nice man. But my husband mentioned to him that we didn't know if the thermostat was working correctly and he didn't do anything about that. Now, the air is working. It's nice and cold. But the thermostat doesn't stay where we set it. It goes back to a high number then the air doesn't go on. If it says the temperature is set on 85, we keep bringing it down. My husband and I do that over and over but the temperature goes back to 85.

We've been with AHS 17 of the 18 years we've owned the home. This is the first home we've owned and we were prior military, so we've never had to deal with other companies. The first time we ever had to deal with American Home Shield sealed the deal for us and we've been with them 17 of the 18 years we've owned the home. Our water heater was leaking, and I went on the website of AHS and put in a work order request. Navigating through the website was very easy and I always have a very good experience with them. The rep said we would be contacted within the next 24-48 business hours and the contractor called me that morning about 20 minutes before he got here. It was very timely and he knew exactly what the issue was. They had to replace the water heater and it has been perfect. AHS has always been excellent and it was a great experience.

We noticed a smoke coming out of our chimney and MPM Mechanical came out and took care of it. They're excellent to deal with. Any time we've ever called for anything, whether it's been for the air conditioning or for the boiler, American Home Shield has been excellent. Those have been our two biggest problems in the home in both times. The first time they sent out MPM, we got lucky and we've been requesting them ever since. Both companies have been real aces.

It seems like there’s a lot of communication issues between the contractor and American Home Shield on what’s covered and what’s not covered. We had a faucet that needed repairing but they couldn’t get the part because they’re not manufactured anymore. Someone is also saying it’s not covered even though you can look up the contract and it says faucets are covered. American Home Shield is not giving me straight answers on why it’s not covered and no one can seem to get to the bottom of it. We put in the work order a week ago so our faucet has been down since then and there's still no solution. It just doesn’t seem like there’s a real urgency to fix our faucet. The plumber was fine though. We’ve had Whitney Plumbing come out before and they’ve been great.

We bought our home back at the end of November but didn't physically live in it until just recently. We had an issue with the gas water heater and made a claim for it with AHS. It turned out, the gas was maybe turned off as well as the pilot light so we didn’t know that it wasn’t functioning. I made my service request with AHS online. The site seems to be okay. I am pretty computer-literate so it’s not difficult learning where to look for things, how to point to them and access them.

So far, the contractors that I have come in contact with have been good as far as the work that they’ve done. Filing a claim is also fairly easy online. You put in what the issue is, pay your upfront cost, and within 24 hours, the place would contact you about setting up a scheduled time to come and fix it. The only thing is if the homeowner pays their upfront cost and the contractor doesn’t contact them, there could be a better way to get your money back because you pay for a service that they didn’t do.

The air conditioner unit was not functioning and I filed a claim to American Home Shield online. It was pretty easy to navigate through and they got Cote's Mechanical out within 24 hours. The contractor did a fine job. They quickly assessed the problem and they had to order a part. Unfortunately, it was over the weekend and then there was a holiday following the weekend, so they can’t do anything until Tuesday. Finally, it was Thursday of the week when the part came in. So, it took almost a week to get it repaired and back up and running, but it was just the timing. Also, they reached out to me and they were quick to respond when I had a question. I was informed every step of the way.

American Home Shield's coverage has been fine. Things are taken care of within a week or two weeks. However, I had an issue one time with the people they sent out. We had problems with our washing machine, and it took the contact person two months to finally replace it. Recently SOS Services came out and my husband took care of it, and he was satisfied with the service.

I filed a claim online to American Home Shield for my refrigerator and after I submitted the claim, I received a call. Within a few days, the service was scheduled. The contractors were very professional. They diagnosed the problem, then gave me a solution and took it back to AHS. I’ve been with AHS since November of last year and people should use the company because it’s efficient. I had a good experience with them.

When my AC quit completely, I called American Home Shield to put in a claim and I had good results on the process. Everybody was courteous and understood that I needed it done right away because the temperature was going over 100. But they sent the wrong unit to be installed so they had to send it back. But outside of that little bit of a delay, everything was perfect. Also, every time there was a delay, the contractor called me immediately and told me what the problem was and how long it would be. They were also very nice and courteous.

My AC stopped working and I called American Home Shield Sunday morning. AHS' claims process was very easy. I made a call and they got back with me. But the biggest issue that I had was the timing being that it was in the high 90s here. Being that it's the summertime, it was extremely hot. The contractor, Residential Services, wasn't able to come out until Thursday. When the technician came, he was really good. The capacitor had to be changed and the guy had the part in the truck. He put a new one in there and was able to fix the AC within 20 to 30 minutes. Other than the timing issue, my experience was good.

My water heater was running all the time, and the house was getting very warm, so I think my hot water pipe broke. I submitted a claim with AHS and they have always been very good. Van Allen came after about two days and they did a good job. They fixed it. But they still have other people cleaning out under the house because there was water under the surface. But overall, AHS has always been reliable, and they’re always prompt to answer my claims.

Bencraft Mechanical came out pretty quick when I made a claim for the air conditioner. I filed it on a Monday and they were out on Tuesday. They explained everything that they were doing, what it would take and what had to be done. They had to come back ‘cause they had to order a part, so they did the initial diagnostics and identified the part that needed to be replaced. My only problem was with American Home Shield and the delay in ordering the part, which has traditionally always been their problem. Still, now the AC is working as it should.

AHS did a good job and I’m happy with them. I submitted my service request online and it was simple. But it would be nice if you could put in notes so you could describe the problem a little bit. I had another claim for a leaky toilet, but there were two issues with the same toilet. But you could only click one. So, then the company that came out said, “Oh, I don’t know if I can fix that other thing because it was not on my work order.” Nonetheless, the contractor was great. He fixed the problem and was fast and seemed very knowledgeable.

My AC unit wouldn’t turn on and I submitted a claim online to American Home Shield. The website was very user-friendly. The technician from Energy Smart Engineering came out and replaced a part. The AC has been working great.

My AC wasn't working. Submitting a claim for its repair online to American Home Shield was super easy. A few days later, Strickland’s Heating and Air contacted me. Over the last five years, they’ve been the very best contractor for my heating and cooling. Their tech was awesome. He rebuilt the motor and it needed a new switch. Everything has been good since then.

Every time the switch on for my swamp cooler, the lights would flicker and the air conditioner would sound like it was gonna fly off my roof. Those times, I had to turn it off for a little while and try again. When I do that, it would work. Still, I wanted somebody to take a look at it so I filed a claim online to American Home Shield. The people whom they sent over said that I might need an electrician. So, I called a representative to ask whether if their HVAC people came out and they determined that I need an electrician, would I pay the $75 fee all over again for an electrician to go out. AHS's reps said no and that they would just transfer the claim to an electrician.

We had an issue with the water heater. I called AHS and they assigned a plumber to it. He called the next day and made an appointment. Then he was over in 24 hours, which was good because we didn’t have any hot water. He came in and he fixed the water heater. He replaced the elements in the thermostat, inspected it really well, got it all working, and left. Before, we had a problem with the electrical panel and our claim with AHS also went really well. So, I've had an outstanding experience with AHS. I’ve been with them for a long time but I hadn’t used them in a long time. And it was really nice to know that when those two big items popped up, I had coverage. I also recommended AHS to my son who has a home now in Orlando and he just got a contract with them.

I prefer to submit my claims online with AHS as it’s hard to get a person on the phone and you have to wait forever. I’ve waited up to 45 minutes to an hour or so and it was bad. But submitting a request online has been the best. As for the contractors that the send out, Sears was the worst while everybody else has been pretty good.

Advance Appliance Service came for a yearly annual check to check my AC. While they were there, they noticed that some additional work was needed. They were able to call AHS and get that approved. I was able to be taken care of at that same time. The service from Advance and from American Home Shield was seamless. Everything went smoothly. They called me right before they got there and were right on time. They left everything in great condition so I had no complaints.

The fan wasn't blowing when I set the air conditioning unit on. It wasn't spinning to cool the house. Submitting the claim for it was very easy. I didn't have a problem navigating through the website and they sent a text immediately, probably about five minutes after I filed the claim. The first technician came out to inspect it. He was very nice and friendly. He told me what he was doing and what was the problem. They had to order a part and came back out like two days later. They fixed the issue and explained again what was going on. They finished the job in a timely manner and had good customer service. And they didn't disrupt my daily functions 'cause they were mostly outside. I was very satisfied.

I recently had a dishwasher that seemed to be backing up, and the dial was very hard to utilize. It became hard to turn it on and get it started. There was a build-up inside of some material, so it didn’t seem to be washing properly. It was the first claim that I submitted with American Home Shield in well over a year, and it was quite simple. The representative from the plumbing company, Gleason, arrived on time, did his job and I was very pleased with that.

I had a plumbing issue and at first, I thought it was my dishwasher because it’s 15 years old. It was on Memorial Day and my sink was stopped up. Then, I noticed that there was water standing in the bottom of the dishwasher. When I started trying to plunge the sink and drain the dishwasher, it had water flowing out the bottom of it and it went all over my kitchen. So, I called it in as a dishwasher issue. American Home Shield sent somebody out and the contractor said that it was the sink. It had a clog and if the sink doesn't drain, the dishwasher won't drain.

I had three toilets in my house that I could hear running water, and my water bill went up and doubled in the last couple of months so I knew there was an issue. So, I called American Home Shield to check my toilets and fix what needed to be fixed. The first one that I talked to did not get the order right when it was submitted to the company that they contacted. I had to call them back and get that corrected because the company was initially only gonna come out for one toilet. They did that, and then everything was fine. The company that came out was very professional, neat and clean.

The experience was good with the air conditioning guy. The AC wasn't cooling and when I did the claim online, I got an email for the contractor right away. They called me the same day and they were able to come out a day or two later 'cause I wasn't gonna be home, but they could have come out the next day. They were quick and really good. We needed a new coil put in so they changed the coil. American Home Shield did a good job. I was calling in another claim 'cause now the other one went out.

I submitted a claim through the online service request when I was having electrical issues with my pool pump. American Home Shield’s website was really easy to navigate. On the website, they give you a notice that you should expect a phone call to schedule within 24 hours. I submitted the service request in the evening and by 8:00 the next morning, the contractor was calling me to schedule. I’m usually having to hunt down who American Home Shield assigned my pool to for three or four days because they don’t call me. This was the first time I had a contractor on the pool who called me promptly to schedule. The tech called on Friday and I told him that it was a holiday weekend and we could just schedule it on Tuesday. But he asked if I would have a problem if he made it on Monday. I told him it was a holiday but he said his wife was out of town so he was going to work. That was good for me because I wouldn't have to take time off work.

I thought I was having a problem with the diverter inside the shower and the claim was handled excellently. I guess the people that I bought the house from had the diverter set for low hot water so I couldn’t get really hot water out of it for my kids. So when the contractor from Hers and His Plumbing came down and looked at it, he had to change the handle. He adjusted it and it now gives me the pure hot water that I wanted. It was excellent service.

Everything went fine with our AC claim with American Home Shield. We weren’t getting any cool air and it took Dawson Services like four days to come out. They were friendly and were able to fix the issue in one visit.

My oven broke. Submitting an online claim for it to American Home Shield was fairly easy. A lady rep called me within 24 hours from when I put the claim in. The contractors arrived two days later and I loved them. They were very friendly, efficient and punctual.

The last claim I filed with American Home Shield was for my refrigerator and my dishwasher, and S & I Appliances did a wonderful job. The person who came was Sheldon and I was very impressed with his job. He was very clean, professional, very knowledgeable and helpful. And I was surprised because I thought I would have to wait. But he was right on time and I love the fact that they had a map showing me where he was coming from and when he was gonna be at my door. That makes you feel safe because you know it’s them knocking at the door. I didn’t have a single problem. Both units are perfect now. I've dealt with people for stuff like this before and this a first. I am very pleased with everything. Thank you.

I’ve been with American Home Shield ever since I bought my house back in 2003 and for the most part, I’m satisfied with them but my biggest complaint about them is the customer service. The last time I called, I got somebody that was from here but these other people, I don’t know where they’re from, and you can hardly understand them. It’s terrible that when you call, you have to keep saying, “Excuse me. What did you say? What did you say?” If you ask to speak to a manager, you can never talk to a manager.

I submitted a claim for the dishwasher over the phone and the AHS rep was very nice and helpful. We called late in the afternoon and the contractor was able to come out the next day. He's very polite. He showed us what was going on with the dishwasher and he got it fixed. And since the service, the unit is just like new and everything is working great.

The air conditioning had stopped on Memorial Day and I checked to see if things got popped outside, and it wasn’t there. We called American Home Shield on Monday and originally got somebody from Memphis, Tennessee, who said they’d be back the middle of next week. It seemed strange to me that it was Memphis, Tennessee calling Cookeville, which is over 300 miles away. So, I called AHS back, they got me the name of somebody outta Monterey and they did a fantastic job. We had the air conditioning system put in about four years ago, and this was the first time we've had any problem. But the tech came in, checked the pump and a lot of other things, cleaned everything out and it has worked perfect since. Every time, we’ve had somebody that has done a real good job. They’ve always been here promptly and done their work correctly.

My washer break down 6 weeks ago. AHS has sent four technicians to our house and each one has said that the unit needs to be replaced. AHS has not done anything on this while we have no washer to do laundry. I have sent a number of emails and placed a number of calls with AHS Customer Service, to find out that Customer Service is a third-party company in a foreign country with no access to my emails and my claim documentation. I have repeatedly asked to speak to a manager or a Claims Manager and usually no one is available and no one has contacted me from AHS. Each time I call I'm on hold for close to an hour and the AHS representatives do not have access to all of documentation regarding my case. I have extended coverage for my house and this is in violation of AHS's agreement. I'm very frustrated with AHS and this is looking like a scam that may have to take legal action for. Masoud **

This company is fine if you have small problems like your ice maker or garbage disposal. But try them out with something major. I challenge you right now to call and ask for a Manager. You will be put on hold and no one will ever answer. This happens repeatedly. I have gotten No resolution. My heater went out. And to get it replaced I have to pay $1,000 to get modifications done. I checked with the vendor they sent and the vendor told me that because of the system they chose I would have to pay $1,000. If they bought something comparable then I wouldn’t have to pay for modifications. If I wanted to cash out I would only get $700.

I have had nothing but run-around, hassle and lack of service and caring from this company. I have been waiting for weeks to get my microwave and a fan replaced. They approved replacing both items and initially sent repair people to my home. But nothing is getting done -- it has now been 2-3 weeks. I have called dozens of times, been on hold forever, talked to numerous people, gotten the runaround, and nothing is getting done. In fact, on my account page, it shows that both the service request for the microwave and the fan have been closed. As far as I am concerned, these cases are totally wide open. I wish I could get someone to do what they are supposed to do. I would not recommend this company to anyone. The worst. As soon as these repairs are ever finished, I am canceling my warranty.

I contacted the company on April 9, 2019 about a broken HVAC. On the 12th, they sent a provider. The diagnosis was simple - either replace the coils or Air Handler. They went back and forth with the provider about how they would replace the Air Handler with a cheaper, less inefficient one that DID NOT match the one needing replacement. This took 3 weeks of continuous calls. He insisted that the replacement must match the efficiency level of the existing unit or to replace the coils. Even though they knew that the coils would take 3 weeks to arrive, they chose to replace the coils rather than install an Air Handler that the provider had in stock.

I have been dealing with American Home shield for over a month now in a simple task of getting my water heater replaced. I have literally been going around in circles and contractor relations has to be the ** department ever. Only can be contacted through email. They don't have a number they can call. They take over a week to respond to an email and then screw you over. I've had their contractor send them an estimate for the costs, the authorization department review and told me what the non covered costs are. Great, but now contractor relations needs to get involved and has not done anything. I haven't had hot water for a month all because they just want to sit around and not do anything. If I could, I would give negative 10 stars for how I have been treated and the way this simple warranty has taken a turn for the worse.

Personally, I think 1 star is too many but 0 wasn't an option. I submitted a claim for AC repair on 26 May 19. 28 May, the contractor came out and diagnosed the problem. 28 May I called and was told that the request had been approved and should be getting a call from my contractor. My contractor told me he never got the approval. On 29 May, I made several calls and was again told that the request had been approved. Again, my contractor said that he never received the approval.

My house is 35 years old. The toilet flange was rusted. The screws that holds the toilet down were also rusted. I had new tile laid down in my bathroom. The toilet had to come up and I saw that the screws were rusted from water over the years and flange. Call American Home Shield, paid my hundred dollars and got rejected because I took the toilet up and everything was rusted. Paying my money all these years for a warranty service that doesn't work. The year before I had the same problem in the house with another toilet. I explain to the serviceman what happen. He got authorization and replaced the flange. When talking to American Home Shield when they turn me down they told me that I didn't read the fine print in detail so this time they just did not want to cover the cost of 661.00. I'm going to another company. Never again with American Home Shield. I had been with them for years so read or ask about the fine print.

Updated on 06/17/2019: On June 3, 2019 I forwarded a complaint to Consumer Affairs on excessive wait times at American Home Shield Warranty Company for service delays which was sent to AHS 6/4/2019 and responded to almost immediately saying they were sorry to hear that I had experience trouble with their system. AHS said that they would like to speak with me concerning this problem.

After submitting a request with this company on a Saturday to have a technician look at my air system which I myself had a technician out that evening... (who could have already fixed the problem but since we paid for warranty upon purchase of home we want to utilize our purchase) American Home Shield contracted a company 3 1/2 hours away to come out Monday. Now it's Monday. I took off work and the company canceled. American Home Shield now contracts out to someone local who can't come out until Tuesday. Again, I can call many other local companies who could come out and fix problem today. Instead, I have to wait for this home warranty company who is clearly clueless and not customer friendly whatsoever! I'm saving you the headache and aggravation... Do research on companies prior to home warranty purchase. American Home Shield is not the one to go with!

I've had great interactions with all the contractors except for one. That was about three years ago. We had two faucets go bad and after the guy came out and diagnosed it, it took him almost three weeks to come back and make the repair. Then last year, one of my air conditioning units went out and we suffered in the heat for about three weeks. That was horrible service. It wasn't American Home Shield's issue. It was the service tech company. But American Home Shield needs to be a little bit more assertive with some of the technicians there. In cases like what I had with the air conditioner or the faucet, they need to stay on top of the technician and make sure they do the repair in a timely manner.

A contractor came out for the refrigerator and looked it over. I think the repairs were more than the value of the unit so it was just replaced. American Home Shield had sent out some other people before that, but it was never really fixed. It kept going out. But this guy who came out was great. He knew what he was doing. He seemed a lot more knowledgeable. He got on a call with Samsung and was walking through it. He was courteous and friendly. Everything’s been great. Every interaction I’ve had with American Home Shield has been great too.

Thus far, having AHS has been a good experience. One time, my air conditioner wasn't blowing cold air and so I submitted a claim over the phone to American Home Shield. I was told that their contractor would normally call within 24 to 48 hours. However, they didn't call. I called the contractor during his business hours and left a message to have him call me back. Still, when he arrived he was very nice. That time, it had rained so he was very careful when he went in the backyard and put little booties over his shoes so as not to bring mud into my house. I have a heart issue so I can't be in temperatures that are too high or too cold. It's really important that my air conditioner or my heater works. Since the repair, my AC has been working.

I had an issue with my refrigerator as it wasn’t cooling, so I called in at American Home Shield to get it fixed. I submitted the claim online early in the morning, then I got a call midday for my appointment and got it fixed the same day. The contractor was great. I got a call saying he would be in in 30 minutes and he was there before that. Very professional while he was there.

I made claims with American Home Shield for my air conditioner and water heater. I did it online and it was simple. The contractors sent by American Home Shield were both great. Things were done accordingly, but they made sure that I knew what was going on. And they answered a lot of questions. I'm not a handy type person, so I had a few questions on how the process and things were gonna go. The only thing is after my water heater was already completed and done, sometimes I would get the text notifications after. The contractor already came and left, and then I'm getting a text from American Home Shield telling me that he's on his way. And even after I got my new water heater installed, two days later, I got another text saying that the water guy was on his way. Maybe that needs to be looked into.

American Home Shield originally scheduled me for another company, but they didn't call back within the 24-hour timeframe. It was a weekend, but I definitely needed my washing machine. The drum part had completely come unhinged inside of my washer. I called back American Home Shield, and they hooked me up with All Brands, and then they called me on Memorial Day to set up the appointment.

Our unit froze because we had our AC temp down too low, so AHS sent a technician and they did the refrigerant to solve the issue. It's really easy to file a claim with AHS on their website. Most of the contractors of AHS were super nice and they did a good job, but they asked to use my bathroom. And I always thought that was kind of a no-no, like you're in someone's house doing work, you shouldn't be using their bathroom.

I usually go online and log into the website of AHS when I have a claim. For the most part, their website is pretty basic and it’s not too difficult to get through. It's also easy to use. After submitting the claim, they usually send a contractor out within 24 to 48 hours and they are always on time. Recently, I submitted a claim for my heater and they sent out Airtronics who is one of their better AC contractors. I personally investigated them and said that this is the company I want when I have an AC or heating problem. In fact, for my recent claim on my heater, everything was fine after they repaired it. There was an initial wiring issue that was missed, but they came out and fixed that. All in all, AHS has been easy to work with and I haven’t had very many difficulties with anything. I’d also tell others that I use them and I would recommend them.

We've been on and off with American Home Shield for a few years, but we signed back up six months ago. Our stove wasn't lighting up recently, and I had to call up in this situation 'cause our stove had to be serviced by someone special. The contractor company was knowledgeable and I've been happy with them. They had to order a part and come back out, which took a while, but from the time they first came to the time it was fixed, it was few weeks.

A lot of people have complained that they can't get anybody from AHS when they call. But I've never had any problem. When I call, I get somebody and I've never been put on hold. I tell the rep what the problem is and they tell me that they'll get somebody out for me. Everything seems to be all set up for me, which is so nice.

I've been with American Home Shield for one year now and I have no problems submitting claims. The people they've sent out were always good. Recently, the fridge was not holding temperature and they sent Nick's Appliance Repair out for it.

The air conditioning wasn't blowing cold air anymore and one of my renters said it was probably the capacitor, but he didn't really know. So just in case, because it can be anything, I put the order in to American Home Shield. The service tech called me ahead of time and made sure that somebody was gonna be there. He came, checked it out and it turned out to be the capacitor and got it replaced. It's a little better now but it's still not quite getting up to where it was before. So, I'm wondering if it's also low on Freon but as far as getting it working at least, it's going and it’s better than broken.

We got a new house in November, and we've had to make three claims which American Home Shield all addressed. The most recent one was for my water heater. As soon as I hit the submit form, I got a text from LLC saying that they would be in contact with me to set up a service point within 24 hours which was fine. They called and were polite on the phone. They made their appointment time and let me know when they were on their way. They serviced the call and let me know what they fixed and were very professional, clean and courteous. Now everything's back to normal the way it was running before. Overall, I'm pleased with the workmanship and quality of service.

I had an issue with my garage door that was squeaking and I very easily submitted a claim for it to American Home Shield. The tech who came was clever and explained everything to me. He proceeded to work on the issue promptly and found the answer to help me with the squeaking. He helped me with spreading and adding grease to reduce that noise. Since then, the garage door has been great. AHS provided excellent customer service.

One of the boards going to the fan of our AC was burned up. We called American Home Shield and their rep set up our claim very quickly but it was a holiday. We had no air conditioning all weekend. Then, A-US Air Conditioning of Texas came out and they were very professional. They got it fixed very quickly and the unit has been working very well since the repair.

My AC wasn’t blowing out any cool air. I submitted a claim online with AHS and that process was pretty easy. I did it on Monday and Barstow & Sons came out on Friday, so they were here after 5 days. They told me when they were coming, but they worked with my schedule. I wanted it done earlier, but they didn’t have anything earlier. Other than that, their work was good. They told me what was wrong, fixed the problem, and gave me some tips. The AC's been working since the repair and I’m cooling now. I’d also recommend AHS. My experience with them has been good so far.

I had an issue both with a speed oven and my range. The display went out on the speed oven, and then the igniters were no longer working on the range. I was recommended Shapiro because they’re higher-end appliances, and so American Home Shield sent them. The tech came out and he was great. Everything got repaired and fixed, and now everything’s working. I’m glad I found him and I would request him for any future repairs. It took a while to get the repairs done because it took a while to order the parts, but that didn’t bother me.

We’ve had American Home Shield for five years or more and they’ve been fairly easy to work with. Recently, we had a plumbing issue where there was a small drip that we saw. We called American Home Shield and explained to them we had a drip that happened, and they sent someone straight out and had it fixed. I've never had any problems with submitting claims but getting a response for heating and air conditioning units or anything, especially if they’re busy during the summertime, has been a little slow. But I was able to use my own people, call someone out and get them out there and was reimbursed. So, that wasn’t an issue either.

Our basement plumbing was gurgling and bubbling water. The first time, the toilet overflowed. The guy thought it was a clog in the pipe. The other time, it was going to overflow, but it didn't. Then, whenever we run the shower, it would gurgle through. The guy found that there was a grinder in there that wasn't put back together correctly.

The refrigerator went on a fritz during Memorial Day weekend, and making a claim for it at American Home Shield was very intuitive, simple, plain and quick. The contractor from Able Heating & AC was outstanding and very professional. Now the fridge works like a champ.