American Home Shield Reviews

I call American Home Shield to submit claims and it has been great with their reps the last couple of times. They quickly get to the problem and work with me to get the vendors that I've had in the past, which is a big plus. In the very beginning, I had a lot of problems with technicians. I almost canceled my account. But now that I can use the same technicians, I don't have that problem. Most recently, I had a problem with my attic fans and Electrical Service Professionals came out and fixed them. Other than that, my only complaint is the big jump on the deductible, which is $75.

We have regular maintenance done on our air conditioner. Our AC is all electric so it does both the AC and the heat. The guy that came in and did the regular maintenance said there were some issues with it and the unit needed to be replaced. My wife did a claim online for it with American Home Shield. The guy they sent to check it seemed very professional and very courteous. He said that the AC didn't need to be replaced. He checked temperatures but he didn't do any kind of repairs or service to the unit. He said it didn't need anything. He took time to explain some stuff to us because we showed him the report that the maintenance guys had left. He tried to explain what some of the things on the report meant and why he didn't think that that unit needed to be replaced. He gave a good explanation.

Every now and then, I prefer to go online and order my repairs from American Home Shield. But every now and then, Cote Mechanical comes up on my list as the repair people and then I have to call to get it changed because we had issues with them 11 years ago. It took weeks before we ever got the issue straightened out and AHS finally got somebody from other company to come and fix our issue. We don't want Cote Mechanical back in our house and I can't believe American Home Shield has them as repair people.

When I had a piping problem in my basement and there was water leak, I couldn't submit the claim online because the system said that I had a money due. So I had to call and submit it through the phone. I reached someone in the Philippines because it was at night but the hold wasn't too long. I explained to her that it couldn't be that case. I really appreciated the customer service. She was a highlight. She was very nice and went out of her way to try to help me and put me in a couple of brief holds. I had to be on hold for half an hour in the past, but this was not bad.

My food crusher thing in the sink wasn’t working, and so a service guy came and he looked at it and he turned it on and off. Then he changed the switch thing on the wall, and he fixed it. The guy that came out was a plumber and he said that it was electrical situation and that he didn’t deal with it. And so, AHS was going to send somebody. And it was the holiday and so, after the holiday, the girl contacted me and scheduled it for a couple of days after that. I called American Home Shield to file the claim for it and dealing with the rep was fantastic. She was very nice and very kind to me. Overall, AHS is absolutely nice, very respectful, and very knowledgeable.

The water dispenser in the fridge is corroded and has mildew and nothing comes out. Also, the ice maker doesn't make ice because it freezes the pipe in the back of the tube. Then, our vegetable and food drawers keep freezing everything, no matter what temperature I try to set. I would lower the temperature on the refrigerator, in order to not to make it frozen, but we would get frozen cucumber, tomato, and everything. It's so annoying. Also, the clothes dryer does not dry. We filed a claim to American Home Shield and it's been going on about a month. I've had so many people come and nothing is working. The contractors keep coming and saying nothing is wrong. Maybe this time, I'll put wet clothes in the dryer and let them see if it dries. This is ridiculous. Something is just not right. We've had to call in about at least four times in order to get it done.

We just had a garage door worked on just this morning through AHS. I filed the claim online and the process was excellent. It was a very smooth experience. All we do is just put in, and then it just takes care of it. I was also impressed by the professionalism, friendliness and timeliness of the contractor. He came when he said he was gonna come and did what he said he was gonna do. I'm happy to have the warranty of AHS and I'd definitely buy it again.

The website's easy to access when you have a problem and the response is quick. Whenever I make a claim, American Home Shield calls me and schedules an appointment right away. One time, my dryer wasn't heating up and the knob wasn't turning. It wasn't shutting off while it was spinning too, so I requested for it to get fixed, and the company that came out determined that it was something on the breaker box. The tech went out there, moved the knob, and the dryer started heating up again. That same day I noticed that the stove top was turning off and the dryer would stop heating. The breaker was connected with the dryer and the stove top together, so that was causing it to jump.

I've had American Home Shield for 10 years. The price has gone up about $10 a month over the course of those years, but with the exception of last summer when I had a plumbing issue that they denied, which I felt they should have paid for, I’ve never had any problems at all with them. I had no hot water so I called them, and they sent Robbie out the next day. He came out the day after ‘cause I wasn’t able to coordinate my schedule with him, but he fixed it while he was here and all was well within 30 minutes. He has been out here before and he’s familiar with my home, so I always feel confident with him. I had been taking cold showers for two days, so it was nice to have my hot water back.

The freezer didn't work. I used the internet to file a claim with AHS and it was really easy. They sent out a tech from Axis Appliance Repair and the service was very good. The person who came to fix the freezer was very nice and really quick. All in all, my experience with AHS was perfect. Also, everybody needs a home warranty and I told some of my friends about AHS.

There was some mix-up with the appointment time but American Home Shield interceded and got the Mechanical Contractor out there. Once the guy came, everything was fine and professional. He had to replace the part in the furnace which was the relay switch. He resolved it in less than 40 minutes. The only thing that I did not like about AHS is that when I made the appointment, I gave them my Discover card, but they took it out of my debit card and I don’t know how they did that without my consent.

I usually have the air conditioner checked every year, and the initial company said that there was something wrong with the compressor. I called American Home Shield and they wouldn't use the same company. So, I filed the claim again and the tech from the other company came out and said that wasn't what was wrong with it. He replaced something and now the AC works really well. I recommend AHS a lot to new homeowners.

We noticed there was water coming out on the bottom underneath the cabinets. We called American Home Shield, and they sent out Crown Plumbing. They contacted me almost right after I submitted the claim. It was pretty quick. And then we set up an appointment. They came out, found out what the problem was, and then they had to order the garbage disposal. As soon as it came in, they gave me a call, and we scheduled somebody else to come out and and they replaced the garbage disposal. I have brand new garbage disposal, so it’s good. I was very happy with my experience. It was very easy, quick and professional service.

I have had two claims with AHS recently. One was for a plumbing issue and one was for a microwave issue. We had a toilet that was continuously running, and they had to replace some piece inside the tank to stop that. And one has the little chains turning that was too long. So, they adjusted that and did some tweaking to prevent additional excess running. And it was great. But it was lengthy time to get to some rep.

I called AHS for a claim and their reps were cool. The contractors came a little later. They had to contact somebody first to get them out, for the availability. The contractor came out twice. But the first time he checked the fan, he thought it was the capacitor, but that wasn’t the reason why it wasn’t turning. It was the motor because I pushed it with a stick and got it to turn. He came back the second time and changed the motor. It has been great since then.

I don't like how AHS process things. The amount we pay every year goes up. The previous time they came out, we gave a check and now, we have to pay the service before the serviceman comes out. I don't have a problem with that but the issue is that they take our money. They're working for us but they have contractors that come out and do the work.

American Home Shield had a special for an AC tune-up and we scheduled an appointment. On my end, I had to reschedule a couple of times, but they worked with me very well. Also, my husband said the person who serviced our air conditioner was great.

We had an issue with stove the and we called in a claim with AHS. Their reps were excellent and they sent GE to come out and do the service. The tech really knew his stuff as well as the part and part numbers. He was experienced and he knew the unit well. He was very courteous, too. AHS was timely as well and very accommodating. Initially, they had to get a part but they couldn't get the part, so they replaced the stove which was wonderful. And when the first stove got delivered by the delivery company, they opened it up and it was damaged. So, they swapped it out and got me a new stove. And AHS followed up with me and the delivery company. Then, the guys who brought the new unit installed it and they did a good job.

We've had American Home Shield for a few weeks and so far, our experience been good. It was very easy to submit a claim over the phone. We moved into our house, so we had Pop-A-Lock come out. They came within a couple of days and they were great.

The motor in the pool went out. So, I called it in to Home Shield. Their claims representative was good. She gave me the date with the pool company and they called me the same day. The contractor knew what he was doing. And he got the part, came back in a few days and put it together, and it's working fine now. I like Home Shield except the business deal of it has changed since the last time I used it. I used to have to pay $75 for the service. Now, I gotta pay a $125, which I really don't care for.

We had a claim recently for our dishwasher and it was the second time that the contractor has been out. He was very professional, very nice and informative. He couldn't find what the dishwasher was doing and it hadn't done it since. It was leaking but he recommended some things for us to do and it stopped. So, he did a good job. So far, American Home Shield has done everything that they said they would and I haven't had any problems. It was a very good experience.

We had an issue where our air conditioner was not blowing cool air into the house. I had to call American Home Shield for that claim because there's a problem with my account. My new contract doesn’t link to my old email account. The reps were fine. But there was an issue where I had to call and needed to speak to numerous people because they couldn’t seem to understand what I was asking. This happened for a different claim - an electrical one.

Fact: it’s 99 F w/ 100% humidity here in Ga. Inside it’s unbearable w/ sick occupants (not that that should be a consideration). They were called Tue of this week when A/C quit working. They wanted to send back the contractor that had came out a few weeks ago to add Freon but this guy was busy and said it would be two days. Keep in mind the temps. They are to be like this for rest of week. They then gave the number to a contractor that doesn’t work for them. So this made us go through a whole night and today without cool air.

I have been a member with AHS for over 15 years! I had absolutely no problems with them until about 3 years ago. I thought the issue I had 3 years ago was a mistake and after the sale of my home, I signed up again when I purchased my most recent home. I had a small leak from my AC unit. They sent a company out 4 times to “fix” the small leak.

American Home Shield (AHS) is by far the worst customer service business it has ever been my sorrow to deal with. My Miele refrigerator has been dripping for a year. AHS sent a contractor to fix it and thus began my trip down the rabbit hole. They broke parts, ordered unnecessary parts, installed the parts incorrectly, broke additional parts while trying to install parts. At one time AHS offered to replace the fridge. The problem was that the contract maximum is $3000 and the fridge cost $8000. We started with repairs again, requesting a different contractor, who took it apart and put it back together, but left out some screws.

I've had two service calls and they didn't cover either. Not only did I have to pay a $75 service fee each time for no repairs, but I had to do the work myself. The policy with AHS has been useless & has actually cost me more money to buy the policy, pay the service calls, then do the work myself. Please look at other companies to make sure you're not getting ripped-off.

We have a leak somewhere in our duct work. Last summer, it was difficult to get our upstairs bedrooms cooled because all of the cold air produced by the A/C is going into the basement. Basement was always nice and cold but that doesn't help us sleep. I noticed the leak when I have the door mostly closed with the A/C running. It is a gale force wind of cold air coming up from the basement. During the winter, when the door was closed to the basement, I could go downstairs and break a sweat because it was so warm, also indicating a leak into that space. Note that we don't have any duct work that opens into the basement at this time.

Call was placed online 5/19/2019 with AHS. Comfort A/C did not get here until 5/23/2019. Called several time to find out what the delay was. Comfort very vague about when they could get to my house. Started calling AHS customer support to get the status for my service call. First of all, I was talking to someone whom could not speak English very well, I asked to speak to someone that could speak English, he refused. I asked to speak to his supervisor and again, he refused. Called Comfort A/C and they gave me another number to call for authorization to repair the A/C. I had already given Comfort A/C my permission to pay for the Freon.

I have been on hold over 15 mins now and I was not even ask to hold. I am requesting a refund for a charge prior to service request date which was a week away. Fee has been taken out my account but no service has been provided.

We had renewed our AHS warranty to cover an older AC unit. Well, it had issues so we called AHS. We have a warranty, or so we thought. AHS wanted to refer us to a contractor in Phoenix while our property is in Tucson. We told them we could get a contractor and they said that would be fine. The work could be performed and they would reimburse us up to $806.00. Now that the work is complete and paid for by us AHS has sent numerous emails wanting more items. We provided those items and finally on the last email they stated this is denied.

I’m totally disgusted with this company! No one speaks clear English. Can’t get a straight answer.. Can’t get a repair done. Nothing but being put on hold and the run around!!! Requested service over a week ago to have my central air repaired (temp is over 100 outside). Sent a company 2 days later not authorized to get the repair part, wait 2 more days for a second company to diagnose the same part. No follow up, didn’t have the part. Holiday weekend.. No contact. STILL NO ** repair!! Ha! In the mail today a request to renew my contract for close to $1000. Hahahaha got to be kidding me!

We have been a customer of American Home Shield for several years. Takes FOREVER to get service. Put in a request in March and our geothermal is still not fixed. Every time we call it is like starting all over again. They say they will call back but never do. It’s 90 degrees and we still have got them to do anything!! Buyer beware!

My freestanding ice maker was running but then it wouldn't produce ice. I filed a claim over the phone to AHS and it was a seamless process. Their reps were very helpful and they had a contractor out in 24 hours. The tech who was sent was very good and he replaced a part. Since then, my ice maker has been working fine. AHS was very easy to deal with. They provided fast and courteous service.

If there was such a thing as negative stars I would put that on. They do NOT honor their contract. Next stop, small claims court. Calling them is a waste of time, waiting over 45 minutes is the norm. Very poor communication, if at all. Their service company is just as bad. And this is the most 'highly rated' warranty company?? What a joke! Going on 3 weeks to fix our AC!!

Our garbage disposal went dead. We called American Home Shield and somebody contacted us. The contractor came and noticed the disposal he put in was malfunctioned so he had to come another day and bring another disposal, which was nice that he was able to do that. He was very pleasant and concerned about doing a good job for us. It has been a good experience and the garbage disposal has been working fine since.

I was having issues with a flush and the drainage. After putting in a claim with American Home Shield online, which was easy, Discount Contractors came on time and everything went well. Things have been operating smoothly and quickly. My family and I can start using those things again.

It was a little bit warmer but our air conditioner was struggling to keep up with what we had it set on. We didn’t really have it set low and we didn’t want it to run out or freeze up. So, we filed a claim online to American Home Shield. You just hop on there real quick, log in to your account, send a request and they contact you within 24 hours. It has been efficient. Once they got in touch with me, everything rolled quickly. The guy showed up right when he said he was going to and took care of business. The air conditioner seems to be running a little bit more smoothly and he gave me some advice on how to make sure that it didn’t happen again. The contractor was great. We have a fairly old unit and I've had them come multiple times. Every time we have to deal with them, they always send someone who’s very knowledgeable about what we got going on. So, I trust them. Everything is working fine now and hopefully, it stays that way.

Prior to AHS, we had another warranty company and they were horrible. They wouldn’t help us with anything we needed help with. We had a stove problem on one of our other houses that we don't have AHS on and the tech from that warranty company looked at it and said that they're not helping us. The problem was a fuse so, my husband who is a contractor got some of his guys out and that got it fixed. We changed to AHS then and we've had good luck ever since.

There was no cold air in the upstairs so I submitted a claim to AHS over the phone and I was able to select a contractor directly. I've used Manley Heating before and they came out and fixed everything. The work they did was good.

The customer service is great. Any interaction that we've had with American Home Shield or the people they've sent out has always been good. The contractors have been timely, professional and clean. For the most part, I don't have any issues with American Home Shield. The only thing is that sometimes, when they go to replace something, we feel that it’s not of the same quality of what was broken. We had a washing machine go out and we didn’t feel the replacement was of the same quality as the Whirlpool that was there. But policies are policies.

My most recent claim with American Home Shield was great as far as putting in the claims to getting the contractor to go out and resolve the same day. Since then the performance has been good.

My air conditioner wasn't putting out any cold air. Submitting a claim to American Home Shield online was very quick and simple. York Mechanical Services came over and their techs were very professional. Since the repair, my AC has been working top-notch.

When we realized with had a problem with our plumbing, we called American Home Shield and they scheduled someone for the next day. The guy did a really good job. The body of the garbage disposal was leaking and he winded up replacing it. He had one on the truck and one ready to go just in case. The problem was fixed. The last time I filed a claim the rep was a little bit difficult to understand. She had a heavy accent so it was difficult for me to understand. But other than that, everything is super. They called me back immediately and we scheduled a time, so it was all good.

American Home Shield is fairly easy to use. Contractors are usually good, though sometimes I don’t get good ones. This last experience, the electrician was amazing. But sometimes AHS gives me the bottom-of-the-barrel contractors to come out, so the work doesn’t always end well. AHS needs to have more options available for contractors. It would be nice if they could give us a list of contractors, then we’d be able to choose from that instead of them just assigning someone to us.

We've been with American Home Shield for about three months and my experience has been good so far. The first time we filed a claim was for the water heater not working. I filed the claim online and it was pretty simple. Pioneer Plumbing came the next day and they got everything done. Everything met our satisfaction.

Everyone should have American Home Shield. I've been with them for about five years and the experience has been outstanding. When we have a claim, my wife usually picks up the phone and calls American Home Shield then she answers the question that the recording or a live person asks. Then in 48 hours, someone would contact us. That did happen for our most recent claim for the refrigerator and it was good. I was super satisfied with this experience. There was water leaking somewhere in the middle of the refrigerator and the technician investigated, figured it out and he fixed it. Normally, he has to call in a part so we would have to wait a week before it comes. But a part wasn't needed this time. This guy that American Home Shield normally gets is really good. I like him. He has serviced the dishwasher, as well as the refrigerator twice. In fact, I would recommend him to anybody, any time, any place.

My pool heater needed replacing so I went online and submitted a claim to American Home Shield. It took a matter of days and they had someone scheduled out. Allen's Pool Service came and it went well.

When I first got American Home Shield, the guy came out and I got frustrated because I was charged $600. I was paying AHS for the whole year and I was in a contract with them but I didn't know that. Also, a guy tried to put in an AC unit in a year prior to that so, I probably had to spend out of pocket about $2000 and my AC still was still not working. When you pay into something like a warranty, you would expect to get what you pay for. When you don't get what you pay for, like I did in that case, it makes me a little bit livid about why I’m using them but I went back to American Home Shield. I didn't think they would but they let me come back on a new contract, so it was good.

One of our air conditioners wasn’t working and we filed a claim with AHS. They sent out Air Dynasty AC and Heating and they said no matter how much they wanted to charge us, they wanted to put an entire new system in, which we did not need. So, we told them we only wanted what we needed to have done and we weren’t replacing everything. So we’re not really sure what we paid and what American Home Shield paid as far as the benefit goes. It was a little confusing because whether the bill was $1600 or $10,000, the techs said that American Home Shield still pays $2000 of it, which didn't sound right to me. We've been with AHS since January and this was our second claim. So far, hings are okay but they need to be more transparent as far as what things are covered completely like the furnace or air conditioner, and on how much you are getting back in reimbursement from them for your coverage.

We had a clogged drain and filed the claim to AHS over the phone. The contractor came out within a couple of days. He took a look at the pipes and couldn’t get the pipe off and he would have to cut it and do some stuff. And we said okay if we wanted it done, we’d reschedule. We just did it ourselves.

When the icemaker was not working and the range was not doing the self-cleaning mode, the American Home Shield rep that took care of me handled it all, and answered my questions. Everything was fine. The contractor that was sent out was great. They were very accommodating and very straightforward.

We were having issues with the refrigerator. The freezer stopped working. We called the 1-800 number which is the claims line that was on our policy. We got some person who clearly did not speak fluent English. We just stopped the call and decided not to pursue it. Then we called back, got a different person, and set up. We called on a Wednesday and someone came out on a Friday. The guy said there is a little switch that was loose that would shut it off at the right position and fixed that. He also fixed a drawer that was having problems opening and closing. We wrote him a check for the 75 bucks, and he was on his way. It worked out okay. He was professional, dressed nice, spoke well, and so we're happy.

I made a claim with American Home Shield for our toilet that was leaking. It wasn’t sitting flushed with the floors. So, the contractor had to replace the ring. He was great. He lives really close to us. And there was a tornado warning that day, so I let him stay here. He wasn’t leaving during the midst of it, and he was really nice. He fixed our toilet and everything is working fine now.

It has been two years since I’ve had the AC serviced and the weather in Kansas City changes from tolerable to unbearable overnight. So, I needed to make sure it was done before we got to the unbearable stage. It’s nice that when I have an issue, American Home Shield is responsive. Also, I like the price. I did the claim online and the very next day, someone contacted me to schedule the time. They were nice. The first time, I had a meeting scheduled, so the rep worked with me on the date and got the person out right away. They called me because he was gonna be early so, they were great. The technician was professional and gentlemanly. He gave me some good advice in terms of how and when to change filters. The AC has been working fine since then.

We got back from vacation and we discovered we had standing water in the crawlspace and, unfortunately, the sump pump was not functioning properly. And so, Black Sheep had to install a new one for us. Submitting the claim through American Home Shield was easy. The best way of submitting a request for service is online. Sometimes you get on the phone if you need to explain something, but it takes a little while.

I called AHS for my oven and they were very good and nice. The contractor came within two days at the very most. He looked at it and he decided what part it needed and then came back. I had to call them again because we thought the oven was fixed, and then there was still one element that wasn’t turning on all the way. He came back out and did really good.

The heat was coming out of the stove on top and it was so excessive, we thought that maybe that was too much. We submitted a claim online with AHS and it went great. My experience with the rep I talked to for scheduling the repair was nondescript but the guy who came out was really good. He was very professional and he knew what he was talking about, so we were happy. But it turned out that our stove didn’t need any service and that’s the way it’s supposed to be. But we were better safe than sorry.

My air conditioning went out and it felt like the temperature was 100 degrees. So, I called Home Shield, and they sent the man out, and I was very happy he came right away. He fixed it right away, and I was really, really pleased with his work. I’m gonna keep Home Shield because this worker was so good. I’ve been having Home Shield at this place for 11 years, and I also had them where I lived before.

I needed to have locks rekeyed. I put in the service request for that with American Home Shield. They scheduled it with me. But I put the wrong date in my calendar. So when the tech called me and said that he was coming 30 minutes early, I told him that it was a week and 30 minutes early. But he was actually right on his end. He waited at my house for a good 40 minutes before someone could get there. But he was very professional and kind the entire time he handled all the locks. He did a phenomenal job. His service was awesome for the fact that I almost stood him up and he had to wait at my house. I felt really bad, but he was there. He was perfect.

My most recent claim experience with American Home Shield was great. My garbage disposal stopped working and the technician was a very professional person. He came and was very polite. He did his thing, explained what went on and how he repaired the problem, and left. My garbage disposal works now.

When the dryer was broken, submitting the claim online to American Home Shield was very easy. It took the contractor not even a day to come out for service. He was great. He fixed the dryer, and everything’s working right now.

American Home Shield's representatives are very friendly, helpful and prompt. My interactions with them have always been good. The contractors they've sent have been very nice as well. They’re on time, clean and thorough. They clean up after themselves and explain things to me. When I had a problem with my washing machine, the Sears repair service came to fix it and it’s been working fine since.

Air conditioning not working. Called on Friday at 4 PM when I got home from work. Submitted a request for service. It is now Tuesday afternoon and seven phone calls later and they have still out even scheduled someone to come LOOK at the problem. The temperature in Savannah this week is in the 95-100 range!

We currently have a policy with American Home Shield, in fact I just renewed it three days prior to this event. I submitted a service request on Saturday, May 25th at 4:30 a.m. Our central air had gone out Friday night. As of today May 28th we still have not heard from American Home Shield to set up a contractor. We have called several times and have never talked with anyone who spoke English as a first language (language barrier made it more frustrating), and we have gotten the runaround. We have been repeatedly told that a vendor was trying to be secured, and that they could give us outside authorization on Tuesday if necessary. We finally were told that our service request would be taken care of on Tuesday within 24 business hours, that they do not fill service requests on weekends and holidays.

Has been cheated by this vendor. I have American Home Shield Warranty. The American Home Shield assigned East Coast United LLC to repair my Wolf microwave, as it was not heating. The East Coast United did not even come to repair and cancelled my work order. I was charged $75 from American Home Shield even for cancelled work order. It has been a month since I asked for repair. My microwave is still not fixed. I have called American Home Shield many times, their supervisor is not available to talk even after holding for 52 minutes. They want to charge $75 again for the new work order to repair the microwave. It is very frustrating.

My tenants had the dishwasher pump and other parts fail and had a massive leak throughout the house. The dishwasher is 17 years old. It took 2 weeks to get parts and then it was "repaired" TWICE! Seriously?? It barely runs!

We have been with American Home Shield since we bought our home 18 years ago. But hardly ever even use it. But we had an issue with our furnace and figured we would call them up. They linked us up with Carolina Heating Air and after 4 service calls the Customer service between AHS and Carolina Heating Air has been nothing less but disgusting. No call backs, no working for the homeowner, no communication, but plenty of dropped balls, blame game and rude disrespectful representatives between both companies that have obviously no clue on either one of their roles.

I will not renew my contract since it costs more through them then it does to go on my own. They would not tell me who they will use as a contractor before I request service. That is a major problem since I do know the honesty and integrity of the appliance repair centers in my area. This is a small area and there only about 6 repair centers total. AHS also wants to charge me $150 as a "Dispatch Fee" And having to pay $150 just to request service, which is not refundable. This also about 3x what the honest repair shops here charge as an initial service call. This "Dispatch fee" is just way out of line.

My AC stated leaking water on 5/1/2019 and reported on next day. Appointments were scheduled and cancelled by 2-3 vendors after repeated phone calls. Finally a vendor came a week after and checked it and said evaporator coil is leaking and need to replace along filling 2-3 lbs of Freon 410. AHS sent another contractor almost a week later for 2nd opinion, confirmed the same thing. POOR COORDINATION between AHS and Contractors, ** I had to contact AHS and Contractors at least 20-25 times by this time.** Customer support doesn't understand anything and when asked to forward to supervisor or someone in USA (not to disrespect them), nothing works, just hitting the wall.

AHS sent Myers AC company on May 11. I was told the repair would be submitted and I would get a call to setup the repair. Myers and AHS did not contact me. I called today, May 28. I received the worst customer service from representative Wesley and Debbie. I requested to speak to a supervisor several times. My request was denied and Wesley stated he was denying my request to speak to a supervisor. Wesley called Myers during our call and stated Myers would call with update. I told Wesley this was unacceptable. Debbie kept me on hold a long time, returned and said she had a supervisor, and placed me on hold again. I ended both calls dissatisfied as a loyal long time policyholder. I finally get a call from the Authorization Department this morning after my poor experience with Customer Service.

I will stop using AHS because they are slow to get service called, when they do, they send someone from over an hour away and thus are always late. They only do minimal repair vs fix it right. Not worth the time or money. Also, when calling to discuss an issue, takes 30-45 min to talk to a person.

1st service call with them. I called in Saturday evening that my air conditioning was not working. I had to call the contractor the next day 3 times to get thru to him which he told me I would have to call on Tuesday morning to schedule an appointment which would make it more than 48 hours from requesting service and it was almost 90 degrees. I called AHS but they were not able to help me. They just said "too bad". Since Monday was Memorial Day. If you looked up the contractor online it states that the AC company is open 24/7.

I recently did a pre-season air-conditioner check with American Home Shield. I had an electrical issue prior to that where the technician had to install a remote switch on a ceiling fan. Both of them were fine and finished the same day. However, I need to look at my contract again, especially with the plumbing job that I cancelled out on, as I was told that my problem was not covered under my contract. Also, I'm concerned as to what the service fee is gonna be like in a few years because of the high amount now. But as far as the service is concerned, all of the technicians that have serviced me have been quite professional and I’ve been pleased with all of the work. I will recommend them, but would tell individuals to make sure that they are aware and study carefully what’s covered and what’s not.

I used AHS for about two years for a rental property and everything was good up until I needed their services. I wanted to take advantage of the HVAC Tune-up ($75) and take care of an issue with the system ($100), so we scheduled a service from their website and a local reputable company that I used in the past was scheduled. So far so good. Then suddenly the appointment got switched to a different local not-so reputable company. After 45-minutes on the phone, got it switched back. At this point they have charged us the $75 deductible fee for the Tune-Up and a $100 for the HVAC issue.

My oven didn’t seem like it was turning off all the way and the fan was running and running. I submitted a claim with AHS and my experience with their reps was really good. They were very courteous, prompt to get someone out there, and they responded well. But they sent someone out initially that I wasn’t too impressed with and he was just kinda looking to throw parts at the machine. Then, they sent out a second contractor that was more thorough and the techs were right on time. They did everything in a timely manner, too. They checked everything they could check and they definitely tried to figure out what the problem was. But no repairs were actually done. It was just that the oven didn’t seem like it was doing what it was doing when I called for the repair. Either something wasn’t working quite right or maybe the relay was stuck. But it seemed to have rectified itself. All in all, AHS was very helpful.

American Home Shield was great. We’ve had them since I met Brian and I married Brian 16 years ago next month. They have always come through. We’ve had to deal with them a little bit on some things. It goes years without anything happening, and then things start breaking down. Usually I just jump online and make an appointment, and they follow through. Then someone will call us to say, “When would you like us to come?” This time, I called to make an appointment because I had questions about my oven. The young lady that helped me there was very informative and set a visit for our washer.

My spa was sucking air real bad. I checked something else, but there wasn’t anything wrong with it. AHS took care of that, and everything was good. I used to have trouble getting through them, but I got up at midnight and called them, and got right through. I’m also very happy with all of the contractors. AHS is doing a great service. I have no problem with the contractors. But a year ago or so I had a problem because of the dishwasher. And I think it’s because of the agent I was talking to. Sometimes you can’t understand them like they’re from Bangladesh or somewhere.

Our air conditioning unit was not cooling a week or two ago so I called American Home Shield. It would be a lot easier to go on the computer but for some reason, Joe Cool's, the guy that has serviced my unit for three years, is not on the computer. So, I have to call. Other than that, he was excellent. He is always professional and on time and he knows what he's doing. It takes very little time for him to do whatever he needs to do and he gets everything fixed. He's just the best there is.

I needed an electrician because I had an outlet in the garage that wasn’t resettable and it was affecting some other outlets in my house. Submitting the claim with American Home Shield was easy and quick. The contractor did great and I haven’t had any troubles since the repair.

I had a problem with the dryer. A part had come apart so I submitted a claim with AHS and it was effortless. I just went online. I clicked a couple of boxes of the Home Shield website and received a response. The appliance company called within an hour, and were out about two hours later, and repaired it. This experience was wonderful. I just wish that in cases where you have a high-end appliance that has to be repaired, they will actually replace it with what you have. Sometimes, they will give you what’s called builder standard. So if you have a three-quarter power like this garbage disposal, the builder standard is one-half horsepower, or you have a high-end ceiling fan, they just give you the standard. But overall, I prefer having a warranty.

My air conditioning quit working and I called American Home Shield to submit the claim. The rep was very professional and helpful. They worked great on scheduling and the contractor came out in four days. I requested that contractor to come out since they were the ones who installed my AC unit. I’ve had a good experience with them in the past. Since the repair, the AC has been working great.

We had an issue with a toilet and submitting an online claim with AHS for it was very easy to do. Then the guys came out in less than 24 hours. They were outstanding and the communication with them was excellent. It was a quick service, and they were very professional and courteous. Since the repair, the toilet has been excellent.

I had three different work orders with American Home Shield for five total items. I had two electric issues, two appliance issues, and one plumbing issue. It's always so hard waiting on repairmen. It's very tedious. The first one was the electrical issue and the contractor was Jim Hubbard Electric. The tech was excellent. He was competent, polite, and thorough. He called the night before and scheduled an appointment with me for the next day. Everything was very positive about him. He told me what he was doing. He replaced the motor of the vent fan, but the outside was yellowed. He made suggestions on things that I could do to improve something that he couldn't do because it wasn't part of the order. He told me what to do and showed me how to do it. So, he went above and beyond. He was also very respectful of our property.

My house was a foreclosure and we didn't know who kept the keys. So, al the locks in the house needed to be replaced. I submitted a claim to AHS for the rekeying process and their contractor and I scheduled a time that would be perfect for me. He was super nice, very efficient and very professional. The work was perfect. Overall, AHS has been doing its job.

The seal around the toilet, where the toilet meets the floor, was leaking. My husband filed the claim over the phone and within 24 hours, American Home Shield got the contractor out for service. The way he explained the issue was very good and he did the repair within an hour. So far, the toilet has been good. I would recommend American Home Shield.

My air conditioning unit malfunctioned and when I called American Home Shield, the reps reps were very proficient. They didn’t waste time getting things set up, getting my question answered, and setting up the service people to come out. They told us that we needed to pay for the services we're getting and they all took care of the rest. My AC was leaking freon, and one of the valves was defective. It had to be replaced and the serviceman did an excellent job. We talked and he understood what we were saying, and he explained everything to us. He was very polite and told us how much freon we needed to put in there. He was being legitimate and we were really impressed. I'm very pleased with the service.

My recent experience with American Home Shield was good. They contact you pretty quickly after you submit a claim, then they tell you who's gonna be contacting you. The company who came to do the service was out 5 work days after I submitted the claim and completed the service. The technician was able to fix it the first time out. He got the right information and was prepared when he got there. He did a great job. The clicker quit working on the garage door opener and he put a new circuit board in. It works great now.

I had a different warranty and I've been here about two years but they were almost double what American Home Shield was. So, I found this policy. If I can find my password, I submit my claims online to American Home Shield. If I can’t, I call. The capacitor on the AC unit went out and it was just a small part but my house wasn’t cooling because of it. It was a nice experience submitting the claim. I did that on a Monday but it was a holiday. So, that Tuesday morning I called the company that AHS referred me to and they said they couldn’t get out until the next Monday. I called AHS and they said that they would get me a different company, which was there the next day. It was the first time I used them and that company was fine. I was satisfied with the service.

The AC wouldn't turn on at all so I submitted a claim to American Home Shield and they were professional like they always are. They gave me the number of South Belt AC and Heating and my husband called. The tech said he could come that day, but it was gonna be an extra charge on our part because they were expediting it. We were more than willing to pay and he came that day. He was very, very nice and professional. We will use them down the road for different things not covered by American Home Shield.

Filing a service request with American Home Shield has been easy. We call, the contractors come and then we pay. We also understand the rules about what they can and can't fix. The contractors they sent are really good but a couple of times, we didn't like who they sent out. They do a second opinion though and AHS has always been good with that. Other than that, the claims have always been resolved. We have used AHS for years and we find that we make back the money we’ve given within a couple of years. We like AHS and we have recommended our family and friends to use them.

AHS's representative was very knowledgeable. I submitted a claim for my refrigerator and the tech whom they sent did an awesome job. He was efficient and did what he had to do. He fixed my fridge and he was out. Though there's a deal with my electrician, AHS got the job done.

We had some issues when the garage door was going up and down. The contractor pulled it down and put in a gear. It worked for a while and then, it quit. When he came back to fix it, it wasn't a problem with the garage door and it worked perfectly. The contractors that AHS sent out were knowledgeable about what they were doing. They were very helpful and experienced. If you get there a few minutes late, they wait. AHS is a fast operation. They do a hell of a job and I love them. They are an excellent outfit which is why I pay the money to be there. I've been with them for some time and my experience has been excellent too. So I have no complaints. I'd recommend them to anybody.

Everything with American Home Shield is good so far. I had some plumbing issues recently and Greenway Home Services came in and helped. I made the claim online and it took just a second for me. The techs were quick, efficient and they fixed the problem. I also had some problems with the garage door opening and AHS sent somebody out to fix it.

We had a garbage disposal under the kitchen sink and we noticed that it was leaking. It had water all over so, we called American Home Shield. They assigned RDN Plumbing and they were very quick to respond. They immediately called us, gave an appointment and they confirmed that the person would come on a particular Friday. They came on time and checked. The rep tried to fix it but it was not fixable. He said it needed to be replaced. He brought a new one from his truck and replaced it.

Submitting a claim to AHS is always an easy process. I do it online. I had an AC issue and submitted a claim to AHS. Apparently, there was water in the pan. The float got to a certain height that kicked off the breaker in the attic, which cut all the electricity to my thermostat and turned it completely off until the water went down. Then, the unit came back on, but when the condensation in the pan got high again, it cut off again. So, Air Dynasty A/C & Heating had to run bleach through the line to get rid of the algae that was backed up inside the line.

We went on a vacation, came back late one afternoon and one of my air condition units had went out. I called AHS and the next day they sent a company out. The fan was bad, so they had a fan on the truck, and they replaced it. All was back up the next day. But one of the thing about AHS is that I can hardly talk with anybody. Everything is automated.

All American Plumbing was great and I enjoyed them very much. However, Bass Plumbing, the first people that American Home Shield tried to assign, really stunk. First off, the number assigned to the account with AHS was somebody’s cell phone and he was on vacation. So, when I called, I was given another number to call, and I called that number. The lady said that I was on the schedule for the next day and that somebody would call me back. Nobody ever bothered to call me back. Then I tried to call that number the next morning to find out what was going on, and they never answered the phone. So, I finally found a third number for them, and I called that number. And the lady said that she doesn’t’ do scheduling and she would have the lady that does scheduling call me. They never bothered to call me.

We had a refrigerator that wasn't cooling off. I called American Home Shield. They asked me for my credit card number to take the claim and I gave it to them. Everything went all right with the claims representative. The contractor came in and he did the job. He knew what he was doing and it worked out. And the refrigerator's working well since then. My experience with American Home Shield was very good.

The start button on my washing machine wouldn’t work. It happened on a Friday and they contacted me first thing Monday morning, before 8 o’clock. Then I called them, and they had all the information. I told the rep what it was, and she said they’d see if they could order a part, have it with them and fix it the same day. Then they scheduled to come on a Friday.

We had an issue with our AC in the attic and we submitted a claim with AHS. It was easy to file the claim with them but the techs who came out didn't do all the piping they should have done. So we had to turn it off until we had a new pipe put in there because it overflowed a little bit. And they had to reconfigure some PVC pipe. So far, we've had two claims since I've had AHS and I have no complaints about either contractors they sent out. They were professional and they showed up when they were supposed to.

American Home Shield has fixed a couple of different things for me. When I had a heating issue, the tech from Central Jersey Heating and Cooling came when he said he was gonna come. He was very professional and nice and he worked very quickly. He came back several different times to fix the issue because it was one of those weird hard to find things, but he eventually figured it out and changed a switch. And it's all good. It was not the first time he’d been here. He helped me fix the air conditioning a year or two ago. He's a good guy.

We've had American Home Shield for 10 years now and when the water would not drain out of the washing machine drum, I picked up the phone, called, spoke with the representative and made the appointment. It was easy. Also, Gary, the tech who came out, did a really good job. We've been pleased with it.

Having a broken freezer, I made a service request to American Home Shield and their online claims process was easy. My case was assigned to Suncoast A/C, Heating & Appliance and they were really good when it came to the scheduling. They came out in a couple of days and did a fine job. The refrigerator is good now performance-wise. The only thing is American Home Shield doesn't allow the technicians to fix things when they come out. They have to ask for approval then AHS dictates what is wrong with a unit. But they are not the ones actually servicing the product.

American Home Shield does not care about their customers and could care less if their broken appliance gets fixed or not. I have called NUMEROUS times to have someone come fix my AC. The first time, 04.09.19, the unit was low on freon. Then a month later, 05.15.19, my ac stops working again, not the freon this time but the tech says he couldn't diagnose the problem because there was nothing wrong with it. Third time, 05.24.19, tech says it might be something electrical with the unit in the attic. Since AHS does not have the detailed diagnosis report from Total Air Care, who was assigned to my case all 3 times, they cannot and will not help me and get an emergency service or other company out here, especially on this Memorial Day weekend.

Read the reviews and trust them: this company is the worst. BBB alone has THOUSANDS of negative complaints. My AC broke, one rep stated “emergency” temperatures in Florida was 82 degrees, and then hung up on me when I wanted to speak to a supervisor. Called back, the next said 105... 105 degree temperatures outside is when they consider it an emergency. I work in property management, we call out at 78 or higher. I was shocked.

Have been a customer for 5+ years and requested service on washer. Service technician visited and recommended to replace the washer. AHS took almost 2 weeks to just review the recommendation. During this 2 week period they never bothered to call me and provide a status. When I called, help desk associate was horrible and with an accent is hard to understand. All this process took more than 2 weeks. Still waiting to hear from AHS.

We have had this service for years. They have come out again to work on central air conditioner. We had to pay the service fee and then the contractor states it will be 300.00 dollars more for recharge because the company doesn't pay for it. And he can put stop leak in it again which they have done before. He would not fix the unit. Stated it would cost about 1700.00 to fix it right and that American Shield wouldn't pay because they want the customer to be blamed for the problems. That way they don't have to pay. I am so upset with this company and would not recommend it to anyone. This company is nothing but a cash machine for American Shield and are so crooked they couldn't lay in a round house.

Both of our AC units quit working, which was not good. I got online to submit a claim to American Home Shield and scheduled it. The company texted 10 minutes later and then, they called me within a few hours and set up a general time frame. They also called the day before and on the day itself. It was great. They did a good job confirming everything. This is my first experience with a home warranty company and the service guy was fantastic. He was professional and I didn’t feel like he was trying to do unnecessary repairs. However, the warranty did not cover what I needed to cover. The repairman said what needed to happen but it wasn’t what AHS was gonna cover.

American Home Shield has helped with other things, and it hasn't been a problem. I had a situation with my garbage disposal in my rental property and the contractor came out and took care of it. It's just this one particular situation with the sump pump that's really an issue. MoreThan Plumbing first came out and looked at it, and they said everything was fine. So, I contacted the insurance company, had them come out, clear the water damage and air it out. The next day, the sump pump acted up again.

Shamika from American Home Shield was very good, ‘cause I had a problem and they fielded it to a vendor that was not very professional. She changed it and it went perfect. Total Air Care was perfect and very timely. They gave me an appointment time between 12 o'clock and 4 o'clock, and the guy called and he was there before that time. It didn't take him long and I was satisfied with the service.

I usually go online to submit my claims to American Home Shield, and then, they send me a survey, and I answer the surveys. Sometimes it takes so long to get people out. But other than that, my experience has been fine. Recently, there was a clog throughout the lines, and nobody could use the restroom and take a shower. It took the technician a lot of time, but he found the problem and got it taken care of. The tech was very professional. He had a good old boy type mentality. He talked to people, and found out what the problem was.

I had a problem with the air conditioner. I always have my student's dad come out to do just the maintenance for it as he's an air conditioner and heating repairman. He said that a mouse decided to crawl up and touched all four points on the capacitor so the mouse is dead and so is the air conditioning. I submitted an online claim to AHS and it was easier to do that. Aries Mechanical came out and were quick, did the repair, and replaced the capacitor.

American Home Shield sent out Beaches Air Conditioning for the air conditioner that stopped blowing cold. When the technician came out, he informed me that the system was low on refrigerant and it was due to some component that failed to keep it sealed. He replenished the refrigerant, replaced the component, and my issue has been resolved. The AC is performing as well as it has always performed.

I called in a service request and AHS sent out a tech for the faucet and the toilet. One of the parts got fixed but the guy who came out didn't have the other part. He said that I needed to get a new replacement on my sprayer head and he called me saying he hasn’t given up on me. He said that he was still looking for the part. But it’s been about three weeks now. So, we haven’t closed out the ticket and I'm still waiting on my order to be completed.

My toilet wasn’t working and it wouldn’t flush but Drain Go of Alabama got it all fixed. It was easy filing a claim with American Home Shield although it was a little hard to understand the person that I was speaking with. There was a language barrier and we really weren’t communicating well. But Drain Go came out the next day and the technician was very grateful, respectful, professional, friendly and helpful. It was such a pleasant change. The last person who came from Drain Go was rude and awful. His name was Shaun but from what I understand, he's gone.

My smoke detector was chirping recently and it had been going off for four days while I was away from the house. I’ve got a 10-foot ceiling and I use a cane to get around, so there was no way I could get up there. The tech from Schematic came out, checked it and replaced the battery. He was very professional, polite and down-to-business. I had a little issue with American Home Shield in the beginning on the phone, but it was just a misunderstanding. I apologized and the rep was gracious enough to accept it.

My air conditioner wasn't cooling properly. I filed a claim online with American Home Shield and the contractor contacted me the same day and then we scheduled it for later in the week. The tech was very professional and knowledgeable. He explained everything that he was gonna do. I’m waiting on them to come back out because there was a part that he needed to replace as well that he didn’t have. He told me it would take him about a week to get the part. He said they will call when they receive it inside the system, but they haven’t got the part yet. But I was really satisfied with the service.

The garbage disposal wouldn't turn on and it was leaking water all over the place. Submitting a claim with American Home Shield wasn't difficult at all. I just had to call them and tell them what the problem was. The guy they sent out was very good and polite. He analyzed the situation right away and determined what needed to be done, and he did it. It took him a total of an hour and a half at the most to fix it. I've recommended AHS to a lot of people.

Our air conditioner was not cooling recently and I contacted American Home Shield for it. They sent me a text to tell me who that they assigned the contract to, and Absolute Paradise contacted me within a few minutes of that. The contractors worked on the air conditioner, let me know they would have to replace the unit, ordered that, came back and put it in. Then the outside unit didn’t work, so we did the same thing and it went very smooth.

There was an issue with my AC's thermostat. I submitted a claim with AHS and it was pretty easy. But the biggest thing was finding someone that could speak English. I talked to two different people and the first time around, they couldn't understand me. Then the second time around, I couldn't understand them. But the next morning, Air Link Mechanical called me at 7 o'clock and they were out. They got the AC fixed that day and they were perfect. If I have a problem, they'll be the ones I recommend. I have AHS for one year now and I would ask them to ensure that when consumers call in, they should have options for English or Spanish. My last experience got me a little aggravated. They asked me three times where my address was and if I had my account number. But other than that, I was completely satisfied with their service.

Lake Plumbing came out here when there was a small leak in the copper pipe. They fixed that and had to cut a hole in the wall. Then I called American Home Shield to have the plumbing wall fixed. Drywall Masters came out. They did a rough patch and we had to do the rest. Still, I like that they were able to come out the same day we called and got it done.

I've been with American Home Shield for four months and recently, the icemaker quit making ice. I went on the website and made a claim. It was extremely easy and I had somebody calling me the next day, so I didn’t have to wait very long. They came out the following day, so the whole thing took two days. The icemaker is working now and hopefully, it continues.

I call American Home Shield when filing a claim and the recent one was great. I had a broken sink and the issue was handled perfectly. I am very happy. However, Appliance Medic have not been responding to come out and we’ve called them numerous times. If somebody can help us out with that, I’d appreciate it because we have tenants and they’re still waiting for a broken ice cube maker that they haven’t had repaired for over a month now.

The refrigerator was heating up so I filed a claim to American Home Shield online, which was a super simple process. The contractor came out in two days, he was available for an earlier schedule but it didn't work with mine. Then, the tech ordered the wrong part, so he had to go get a new one but once he had the right part, the work didn’t take long at all. The refrigerator seems to be working fine now.

I have nothing but great reviews on the gentleman that came out, Don. I had somebody doing the system before this one that did a safe job of assessing, but Don did a superb job. He came in, assessed, found the issue and fixed it in no time. This is the first time I've used American Home Shield and the online process was very easy.

I've had American Home Shield for years and years and it has been excellent with the techs they've sent out. We had a water leak in our washing machine. I called American Home Shield and it was really good with their rep. A gentleman from Accord Appliance came and checked it out. He replaced the ring around the outside of the top of the washer and it totally fixed it. It was a good experience.

I've had a couple of calls ‘cause I have two accounts with American Home Shield. I have a house and a condo. I had to do some work in my condo and they had to put in Freon. The deal with the Freon is not very good because American Home Shield only paid $10 a pound, and they charged me $55 or $45. That was a little disconcerting to me because I know this other home warranty that do cover Freon. But besides that, I've been pretty happy. I've had American Home Shield for a few years and our most recent claim was my dryer. It was self-inflicted because I had a key in a pocket and it came out in the dryer. It was in the back of the tumbler making the noise. The contractor wasn't there very long. They found the key pretty quickly, gave me the key which I call the $75 key, and put the dryer back together.

My AC was not working and it wasn’t blowing out cold air. Sometimes I like to speak to a representative when I have a claim with AHS and their reps are always good. But for this issue, I had to file a claim online like I normally do. Then they sent out the A/C Doc's men and we loved them. They worked really good with us and they were pretty timely. They got their job done and they’ve all been excellent. All in all, AHS saved us a lot in the last couple of years and I really appreciate them.

We had an issue with the upstairs AC unit where the line was clogged and there was water leaking. First Choice Heating and Air was the contractor assigned to us and they came very promptly and did a great job. The happiest we've been is with them. They're very good. The last people that we used through AHS took a long time and there was a lot of miscommunication. A part didn’t get ordered. It was a very lengthy situation.

My AC was low on freon and there was a leak. I submitted a claim to AHS and got a quick response. The rep who followed up was excellent and he was a good guy. The tech was very aware and considerate. He was very professional and clean. Since the repair, my AC has been performing very well.

Stay 1,000 miles away from American Home Shield. I had two policies with them, one on my house and one on a rental I had, and I cancelled both last month. I had more problems with them and the people they send out than I’ve ever had in ages. The people that work there answer the phone, “Welcome to American Home Shield,” and that’s all they know. I kept asking for a supervisor but I never got one.

I've had two contractors and so far, so good. One guy showed up when he said he was gonna show up, diagnosed the repair, told me what it was, went and got the part, came back the next morning, fixed it and was done. American Home Shield needs to keep doing exactly what they’re doing because as far as I'm concerned, the experience has been topnotch.

The ballast on my kitchen lights were kinda faulty and there were some loose wiring. I went online to file a claim with AHS and I am not computer literate at all but it was really easy to use their site. Then in three days, a tech from Alejo Electric came out. Their communication was excellent and when the guy was gonna come, he called me 20 minutes before he was gonna get here telling me he was on his way. He was also very polite, knowledgeable, friendly, and kept me informed of what he was doing. And since the repair, the lights have been performing excellently.

My washer door needed repair so I submitted a claim to American Home Shield. I had a good experience with their reps and they were able to answer all my questions. The tech from Sears was very good. Now my washer door is working.

A knob on our dryer ended up needing to be replaced. AHS sent a technician and they had to take out parts. They replaced the knob and did a good job. They had to order the part and it took them about four or five days for the part to be shipped to us, and they came back. It wasn’t difficult at all to file a claim with AHS. We mainly just called them up, and gave them our information, and they submitted the claim. The contractors have all been good and AHS seem to do the job well. We were pretty impressed with the people. It is a good plan to have everything covered by AHS. I don't have to worry about the major expenses when things go wrong because we’ve had several things like the furnace, and the air conditioning back in Kansas replaced.

I've been with American Home Shield for about two years and submitting claims with them is easy. I had one instance where it took a while for them to respond, but otherwise, it’s been easy. As for the contractors, some are better than others. I had one experience that was particularly bad. It was hard to tell if the guy was telling the truth or not, and he told us some different information than other providers have told us. So, it seemed like dishonesty was a big issue with one of the providers. I told American Home Shield about it and they handled it well. They got us a different company to help us.

I've made claims with American Home Shield over the years and they've been very responsive, and all I have to do is pay the $100 fee and everything's taken care of. We recently wanted the HVAC inspected and tuned up for summer, and the tech from Joe Cool's came out and did that. He asked what I needed and I told him, and then I showed him the attic and helped open the attic door, and he went up and did his thing. When he came back down, he had a review of the systems and what he had tuned up and tightened, and he gave me a receipt. Everything is functioning well now.

2019 5/22, Wednesday afternoon, an online claim was made to fix the heat pump a/c unit. A text and email with the HVAC business name and telephone number were sent stating I would be contacted within 24 hours. 5/23, I waited 24 hours, was not contacted by the contractor, and called the HVAC "business" and left a message on the voicemail. 5/24, The contractor still did not call me back. I contacted American Home Shield (AHS), put on hold, operator called the contractor, got a voicemail, and sent the contractor an email. I never heard from the contractor and was urged to wait to hear from the contractor until Saturday morning, and call AHS when I didn't hear back from the contractor. I never heard back from the contractor.

I had called in for a water heater being busted (leaking and no hot water) and they didn’t have anyone to service it for 4 days. Given the urgency of the matter, post discussion with a customer service associate, I got my own contractor to fix the issue and AHS suggested submitting a review for reimbursement. It’s been 6 weeks with several follow up calls leading to nothing. The customer service personnel are clueless and if asked to speak with a supervisor, they suggest someone will call back with no call back. I am canceling my service and hoping others don’t sign up for this.

American Home Shield is a good service. The turnaround time is typically 2 days. They’re efficient. When the dryer wouldn’t heat, the guy, Vladimir, came in. It turned out to be the igniter and he fixed it in about 10 minutes. He had the part and it was really fast. It was really incredible so I was very happy.

My faucet was leaking down into my basement. American Home Shield sent out Dave & Sons Plumbing for my service request and they came last week. They were on time, quick and professional. Since their work, my faucet has been fine and I haven’t had any issues. I’m satisfied with this company that came out but I'm not satisfied with American Home Shield.

I was having issues with my pool where my filter wasn’t running properly. I filed a claim with American Home Shield and I did everything online. The contractor came out on Wednesday and we thought the filter was fixed because it worked for a day. But then it turned out that the motor was a wrong size so they had to replace the motor. It wasn’t working Friday morning then they came back out Monday morning. The contractor was great and everything seems to be working now. It was a great experience overall. American Home Shield is a lot easier to deal with than Sears.

I had one contractor and he was great. I had water stopping the AC from running 'cause it was too filled up so I had an automatic cut-off, and he fixed it. The only problem I have was it's kind of misleading in a sense that it says it has customer service 24 hours a day, seven days a week. That seems like it means that when I call for something, I should get customer service from whoever is coming to help me out, not customer service from American Home Shield. I had no AC and it was hot. I had seven people in my house 'cause I had some guests. They said on the email, "You'll get a call back from the company that's gonna come out between 24 and 48 hours." A call back in 48 hours didn't make sense to me. I thought customer service is 24 hours a day. That means that they answered within 24 hours a day, but it was misleading when you read.

One of the air conditioners stopped working, so I called American Home Shield to ask somebody to come out. I left the information and I immediately got an email saying that somebody would be contacting me from the air conditioning company. I waited and the next morning, the company called me and set up an appointment. The guy came out and diagnosed the problem immediately, and within a half hour, we had air conditioning again. American Home Shield has taken care of every problem that we've ever had. I’m glad that we’re with them.

My refrigerator was not working. I submitted a claim over the phone with AHS and it was challenging. Talking with the rep I got aggravated me and I had to speak with someone else. It also took so long to get the part and I was not getting any answers from the company that I was assigned to. The people at AHS didn’t seem to be able to track things down and it was very frustrating. I had to end up demanding to speak with a supervisor then I got some action and it was almost 30 days before the repair was completed. It was quite a long time which was ridiculous.

We just closed on the house in January and there were already a couple of concerns about three of the appliances. I called American Home Shield to have someone come out and have a look at these issues. It started off okay. The reps were good. They set up a work order and I have no concerns with how AHS handled everything. They set up some service with Sears Home Service and that aspect of it was a total disaster. Sears was completely impossible to work with. The people just did not understand what I needed. I had to call them every week to try to get rescheduled 'cause they would not schedule more than a week out, and I wasn't gonna be in the house for about two months. I don't live in that house. It's a second home. So, I was trying to get things set up for a time that I was actually gonna be out there.

American Home Shield, over the last three to four years, has gotten a lot better and smoother with their claims process as far paying the deductible and sending out people to do the work. I typically do it online, and the only time I’d call it in is if I have a multiple one, but they have to do it for you ‘cause you might have two items that can go up on one vendor so you only have to pay one fee. They have more vendors available now than what they used to have. The vendors come quick, they do their job and go. Air conditioner requests take a little bit longer normally though.

There was a leak coming from one of the pipes that’s connected to our refrigerator and it had been leaking that it has caused mold on the walls, my things and one of the cabinets. I called and spoke with a representative at American Home Shield to submit a claim and it was cool. The first time I called, the rep said that I would need to put a $500 payment to go through but I felt that the payment should have already gone in. The following day, I received the email saying that the payment had been received and it was easier once they received the payment.

The icemaker wasn't working and American Home Shield sent out a contractor who did a great job. The service itself has been really good, but the billing side is terrible. They’ve charged me four times for two work orders and they’ve been unable to give us the refund for the other two that they charged us. It has been over a week that we've been trying to get our refund and we’ve been talking to them four times every day. They put us on hold and they don't come back. We’ve had to start working with our bank to try to resolve the two $150 charges.

The ice machine is not working and I submitted a claim online. The American Home Shield site was easy to navigate. But there is no customer service. The design of their customer service is to deflect the concern of the consumer, not to address it. In the four attempts to reach a management person at American Home Shield to elevate the concern of the lack of response from my initial provider, I was just put on hold and tried to outlast my patience. I was never able to speak to a management person.

My AC unit in the attic went out. I called AHS and someone from the repair department called me back. AUS Air Conditioner of Texas and I set up an appointment, and they came right out. Their techs were on time and the two guys sent were knowledgeable about what was going on. They needed to flush a pipe out and though I didn't know where that pipe was, they were patient. However, I saw a lot of poor reviews for AUS Air so maybe AHS could give people more options rather than having just them. Still, other people should go for AHS. My experience was fine and I was satisfied.

AHS sent a contractor within two days to fix our air conditioner. They worked with us with the schedule. The contractors smelled like cigarettes, but other than that, it was fine. They had a drawing and they depicted everything. And then they have to wait and get it approved by AHS. But they were over a $1,000 higher than other people that we've found. So, we're not gonna go with the company sent by AHS for now.

My most recent claim with American Home Shield was when my garage door was not opening correctly, and it was expensive. I tried to speak to customer service online, then I spoke to another customer service agent who booked the appointment for me. The tech that came was the one who had installed it in the first place, and he was an extremely good guy.

Sometimes it's hard to get a person in American Home Shield. They should have more people on the phone for clients to be able to talk to a person. I filed a claim because there was water leaking under the sink and the disposal wouldn't work, and Westside Plumbing came out in a couple days. I was satisfied with that timeframe. And they were very good. I checked their work then when there was still something leaking, they got another clamp and fixed the problem so there would be no more leaking after they replaced the disposal.

The air conditioner quit working recently, and it was 97 degrees outside. Making a claim at American Home Shield was okay, though I noticed that with the ones that work through the night, there's a language barrier. But we worked through it. When I first put the call in, there was someone else that was supposed to come. I called a day or two later and found out that the company wasn’t gonna be able to get here for two weeks. So, American Home Shield found Island Breeze who showed up on a Friday. The tech came in while I was out here, ran his test, found the problem, fixed it and he was gone. Another time, the microwave here was shot so AHS replaced it and they just delivered the replacement this morning. Everything’s ended up well as far as their end. They’ve always treated me fine whenever I've needed them.

The American Home Shield rep was very pleasant, cooperative and was able to assist. Also, the tech from United Air Temp was very professional. The AC wasn't cooling properly, and they said it was an issue with the fan on the outside compressor. Everything was good.

We had a fairly slow leak in the sink and the upstairs bathroom and it was BestWay Mechanical Inc. that came out. The gentleman solved that problem very quickly and easily and did a great job. Things are working perfectly now. I also asked him about two other issues that he helped think through. We had a smell that we thought might be associated with improper venting in our home and he helped talked through what could be possible with that. But he didn’t really take any action, which was understandable.

My air conditioner was not working and I used the online to submit a claim with American Home Shield. It was very easy than through the phone. They then sent me a text that was letting me know that Air Smith would contact within 24 hours, which they did. Air Smith also let me know when they were gonna be able to come and see me. I was being told every time an update came.

We’ve had American Home Shield since we bought our house seven years ago and a year after we bought the house, the 70’s stove went bad and AHS replaced it, which was great. I wasn't too happy with Sears as a contractor but recently, I had a bad hot water tank and the contractor, Rick, was amazing. I would rather submit the claim nice and simple online but we’ve done it over the phone for the techs to come back out if the issue wasn’t working. That was with the fridge that kept on going out. The guy couldn’t fix it but it took a long time before they finally said that they would replace it. It was driving us crazy. Finally, they did and it helped out a lot.

My ice breaker on my refrigerator broke and then I filed a claim online. I've done a few times of navigating the website and it's been fairly easy. AHS sent me a text message and an email that I'd be contacted within 24 business hours. I had notification within just couple of hours that the contractor would be here about five hours later that same day. I made the appointment early in the morning and the guy was here that same afternoon to diagnose it. Less than a week later, he was here with the part to repair it.

My most recent claim with American Home Shield was for a bathroom restoration. It’s been pretty bad because I can’t use the master bathroom and all I have available to me is the powder room. The contractor came within 2 days after I submitted the claim but they haven't done the repair yet. I spoke to a representative and they told me to call my insurance company.

Submitting claims with American Home Shield is easy if I request previous companies that have been to my home to come out again. I prefer to use online and it would be a lot easier but I can’t do it. There’s no notes or anything like that where I can type something supplemental like additional information. If I could, I would just say, “Please request the previous plumbing company to come out.” I have to actually make the phone call. The one complaint I have is the hold times when I call for a service call is insane. It’s typically in excess of 20 to 30 minutes.

I moved here from Missouri last year in November and I started with American Home Shield around January this year. I didn’t expect to have a problem with the air conditioner. It’s only three years old and it was brand-new when I bought this home. It was extremely easy submitting the claim and AHS got on it. They got me a company, and I got a hold of that company but they said they wouldn’t be here for five days. They were gonna try to squeeze me on Monday, which was five days away and they weren’t sure if they could do that. So, I called AHS back and I told them that I live in Memphis. It was 94 degrees with humidity. The rep got a hold of another company and they were here the next day by noon. So, I was very pleased.

We had a request and American Home Shield responded to it by seeking out a vendor to help us fix the problem. The first vendor they recommended was unable to get to our home in less than a week, so we contacted back American Home Shield. They wanted us to continue to use the same vendor and it took quite a while for us to get American Home Shield to understand that it was a plumbing issue that needed to be addressed within a shorter period of time.

My ice maker on my refrigerator wasn't working and it was dripping too. So, I submitted a claim online to American Home Shield. It was a very easy process. I put in a request and they called me. But then I stayed on hold forever. Also, it took me two weeks to get somebody on the phone. I'm also not used to paying my deductible before work is done and I didn't like that. Thereafter, I didn't really like the first contractor I got. I had to have the claim resubmitted because he didn’t fix the problem. Still, the second rep who came out identified the problem and fixed it right away.

We’ve been with American Home Shield for a couple years now and so far we're happy with them. When we call for service, we’ve always gotten it. Recently my AC was leaking Freon and it wasn’t cooling, and they had to order a new coil for it. I made the claim over the phone and they were very nice. They would’ve gotten here sooner if they could have, but apparently the part was not easy to find. We just sat in front of a fan until they got the part and got it installed.

The air conditioning was not working and I called American Home Shield to submit the claim. The interaction was a little awkward. They were saying things which wasn’t applicable to the air conditioning. They could probably understand me but I couldn’t understand them. It sounded like they were reading from a script but the more they do it, the better off they’ll be. So, it was okay. The contractor came out a couple of days later and his work was the highest quality. I was impressed with his professionalism. He knew what he was talking about, what he was doing and he was very courteous. Since then, the air conditioning has been good.

Our ac wasn’t working and I called AHS and the claims process was relatively easy this time compared to a couple of years ago. I really liked the contractor they sent. He kept working and told me what he was doing and why he was doing it.

It was humid in the house and the air conditioner wasn’t staying cool enough. I submitted a claim online to American Home Shield and the contractor came out in less than 24 hours. He put some Freon in it and completed the repair the same day. He said that we’re probably gonna have to get a new unit because the unit we have is not quite big enough for the house. He was awesome and I got his card so that if anybody else needed air conditioning service, I can give him to them.