American Home Shield Reviews

First summer in this approx 15 yo home. A/C compressor stopped working on 5/26/19 -- Memorial Day weekend. Made our first call to AHS since buying the home last August. Paid AHS $75 to have a service technician diagnose the problem. He was here on 6/6/19 and recommended the compressor -- manufactured in 2005 -- be replaced. Said he would talk with AHS and be back in touch. Rec'd an e-mail today (6/13) from AHS that a new service contractor has been assigned to us.

It was very easy to submit a claim with American Home Shield. I just got online and submitted the claim and someone called me back and scheduled the service for my AC. When the contractor came out, I was not there but my Realtor met them. I communicated with the contractor via text and he was responsive. It was all good. Everything was fixed and the AC seems to be working fine.

AHS sent a plumber to my home for a pipe leak ... did not fix leak, only made hole all up my wall cutting out drywall. Did not fix. Left mess. Then guy they sent said, “I got go thru your cabinet to get to pipe,” and I have call AHS to see if they cover main hours to do work. Still leaking pipes. I get call From AHS saying the plumber said he had to go thru cabinet and they don't cover that in the warranty cutting thru wood so I can call plumber, see what they charge me out pocket to pay myself. So no this warranty has not work for me. Waiting on a call to get a second opinion ‘cause the pipe is not in the cabinet. It drywall to cut that already has been damage by guy they sent. Horrible experience. Contract did not work. I still have a leak waiting on a call to get second opinion from another plumbing company. This guy sent just put holes in my wall -- left I still have leak.

Garage door repair person was sent out - the Spring was not covered under their warranty so in addition to paying $125 to generate a work order with American Home Shield, I also had to pay $535 to the Repairman to repair my garage door. What did I get for $125? Ace's Garage door repair does free estimates so I didn't get anything for the $125 paid to the Warranty company and I'm having a hard time trying to get refunded. I've spoken to 7 people in Customer Service - The calls are routed overseas and they spend 15 mins doing verification and repeating every word that you say. It is very annoying dealing with these robot people that do not use common sense.

I have the combo plan where I pay $75 per technician visit. A/C was not working when I turned it on this season. Called AHS and they sent out CWS Mechanical from Commerce, GA. I paid AHS $75. When the company came, there were two people. (Apparently, one to divert attention and one to act like he was doing something. But I was too smart for that.) 1st thing, CWS MECHANICAL asked me to pay them $1300 for a line set and freon. After hooking something to my less than 5-year-old unit, they said it had zero freon. Funny, it worked the 3 previous seasons just fine. They said it had a slow leak. If they were no refrigerant (not Freon, but 410A Puron), how could they determine a slow leak?? Then they said they knew it was the line set, but they did not have the proper tools to test the lineset.

Every now and then, I have a hard time submitting a claim. Last week, I had a couple of issues getting online. I could log in but it wouldn't let me request service. I just called the 1800 number. The representatives are very nice and helpful. All of the contractors American Home Shield has sent have been good as well. A while ago, the lighting in the basement was not working and we were afraid that there was faulty wiring. But there was not and Professional Design Systems did fix what was needed. My only complaint is with the plumber last week. I was hoping for him to check the toilet thoroughly but he just went, "Oh, it's this thing." He wouldn't give me any help with further plans. I also wanted a receipt but he doesn't do any of that. I wish the contractors would just give me a receipt but they don't. Other than that, everything has been great so far. I have even recommended American Home Shield to my parents.

When we call American Home Shield to file a claim, it’s impossible to get them, and when we get them, the people are generally abrupt. I asked in certain instances to use vendors that we've used before and they didn't do it. When you call back after you find out that they didn't book it the right way, it's a pain in the butt. They would tell us that we would hear from the contractors within a certain amount of time but I've never had a problem with the contractors getting back to us because as soon as AHS gives me the information on who it is, I call them. Most of the people who came out were friendly but they were all similarly mentally situated that you can't do much because AHS wouldn't approve stuff and they're always chasing parts.

When I made a claim with American Home Shield, I understood the reason I needed to call versus doing it online. We had a company out in the past that was unable to perform the services so consequently, I wanted the company that I would get - through American Home Shield - that I had used in the past. There was no problem in connecting us with the air conditioning company I was happy with in the past. The technician was excellent. Someone had to come back out for a final resolution and that took three days. We almost have a resolution in the sense that we are waiting for the inside unit to be ordered then installed. We are not quite there yet, but we are moving on.

I call my claims in with American Home Shield and that's pretty easy. When I had an AC issue, somebody was supposed to come but no one did. He never did what he said he would do. We were without services for a little over a month. But the second person that was scheduled to come was very nice. He was the best service person that was ever out to our home.

The AC wasn't cooling for the majority of the day and we submitted a claim to American Home Shield, but it is not quite fixed yet. But they've been pretty good with the claims process. The contractor came back about a week ago. And last night, the AC went out again. But the contractors that American Home Shield have sent out were always very understanding, and they did their job very fast which is always good.

My sump pump was backing up and so I filed a claim with American Home Shield. It was two different claims. The first one, I spoke to somebody. The issue wasn't resolved. And the second claim, I did it on my own on the computer. The same contractor came both times. He was fine and the service was good. He said he fixed the valve. And I haven't had any water back-ups since then. My whole basement would have flooded if I didn't get it done. It was a great experience. I'll always recommend American Home Shield. I found it very valuable.

The contractors that American Home Shield sends out usually come during the day when I'm at work and they have been able to do the work without me being there. I submitted a claim for the garbage disposal online and it's perfect now. I also spoke to a representative once but that experience was negative. My rate went from $40 to $50 so I called to complain. It went up $10 and in 12 months, that's $120.

My claim experience for the locks went great. American Home Shield did exactly what it was supposed to do. The contractor was very efficient. He got here when he said he would and changed everything out in about 25 minutes. We tested them out before he left and they’re all working.

We had American Home Shield years ago. We got them when we purchased the house, and the previous owner had purchased it for a year as a security blanket for us. We had such a good experience with them back then. We kept them for six years until we moved to a condo and didn't really need a policy anymore. And we just bought a new place last year, and I thought, “Oh, I’ve had such a good experience with them. I’ll go with them again,” and I regret it. The very first claim that I filed five months after we moved in was on my air conditioner. And it took three attempts and they could not work on the system because we’re in a condo and it’s a system they didn't know what to do with.

There was a leak in one of the gasket in the tank of one of the toilet. I filed the claim online and American Home Shield text messaged me that BB Lewis Plumbing would contact me 24 hours. The guy scheduled an appointment and he called me. He came, explained things and he made the gasket sealed tightly so that it wouldn't leak. Before he left, he told me that if there would be any issue, call him back and he'd come back if need be. It was fixed and we had a great experience.

We had United Air Temp come out and check our air system in the spring and our heating system in the fall to assure that everything was okay. Plus, the only way that American Home Shield will cover it is if we had that checked. When we have a claim, we go online and put in what we need, and then they have somebody call and schedule a time. And then the contractor comes out and do whatever it is they have to do then charge us the fee, which is $75 now.

My air conditioner went out and I submitted a claim online with AHS. Sometimes it takes so long to get someone on the phone, so the online thing is easier. It's also pretty quick. For this claim, the tech called ahead of time and came within the time frame that he said he was gonna come, so it went well. And so far, the AC has been doing good since the repair.

My heat pump wouldn’t come on. I went online and I submitted a claim to AHS. It took very little time and I’m just really impressed with them. I wasn’t sure how it would work out, and what kinda people they would send to the house, but the claim process was really simple. They were also quick to get someone out to the home. And the people that they sent were very professional, nice and did a good job.

My water heater broke and then the contractor sent by AHS came to fix it really quick and fast. It was convenient. He was good, nice, and cleaned up whatever he did. The performance since the repair has been excellent. It’s working normally now.

I had two completely separate issues that Grade A Plumbing worked on. The first one was a valve under the sink, and someone else had had a home warranty repair on it nine months ago, and apparently, it wasn’t repaired correctly. So, Grade A came out, diagnosed it, ordered the part, came back, and did a good job. They were on time, so I'm very happy. The second issue that they were also called out on four days later was a hot water heater issue. And they were late, but they came out, they diagnosed it, fixed it, and then, like a few hours later, all of a sudden, we had no hot water again. So, they came back out and fixed it. But I was a little disappointed in that my poor tenants had no hot water for six days. So, it felt to me like we should’ve been on the priority list on the callback out since they had come out and not fixed the problem the first time. But we had to wait another three days. They did a good job. But the timeframe was a little frustrating.

I submitted a claim online to American Home Shield for the microwave and it took a few days for the contractor to come out. He checked to see what part it needed, and then ordered it. He told me that they would reschedule with me once the part came in. It took about a week for the part to come in. He fixed it and since then, it has been fine. I would recommend AHS.

My air conditioner would work sometimes, then it wouldn’t. Filing the claim with American Home Shield was super easy. I just called their number and told them what was going on. They put my stuff through to Jordan’s Heating and Cooling. They called me right away, set up the time to come out, and the technician came out promptly. He found out it was a bad control board. The only part was waiting for the part to get in which took a couple of days. But luckily enough, it was cooler here. We didn’t need the air so it didn’t mess anything up. When the part came in, the technician was at my house installing it and everything went smoothly. Everything works fine now. We've been with American Home Shield going on 5 years now ever since we’ve owned the house. I haven’t had any issues to deter me from ever recommending them so if anybody ever asked about it, I’ll definitely recommend them.

The first time that Randall & Sons Plumbing came, there was a pump that wasn’t pumping liquid out, and they fixed that. That was probably 3 months ago and this last month, end of May, we tried to have them come out for some blockage between the pump going out to the septic tank. We had septic coming out in the yard. Water was blocking it so instead of the water filtering out to where the water and liquid goes out to, it was coming up the top of the septic tank itself. They said that they didn’t really deal with that type of issue so they didn’t come out. They didn’t think American Home Shield would cover septic issues which I was surprised at. I thought that would be covered. It was in the warranty. I just wish a little more clarification on septic issues and what the warranty covers or doesn’t cover so it wouldn’t lead to confusion in the beginning when calling in.

We had a short which was tripping a breaker. AHS sent an electrician who disconnect power to some lights attached to the outside of our house by the deck. AHS then stated they could not repair because the wiring was outside the foundation. I hired an electrician to repair. He identified the problem was not in the lights on the outside of the house, but was wiring inside the house. The electrician AHS sent created additional problems I had to pay to correct and the wiring that was the problem is covered under the contract, since it is not outside of the foundation. I will be sharing this with as many outlets as possible, as AHS is not honoring their contract and hiring poor service providers.

I have been with American Home Shield since 2012. Two service calls in the last year and they both were terrible. Today a contractor no-calls/no-shows after I took an entire day off from work to be here to have my AC repaired. Called them twice and left messages and got no response. Finally AHS was able to reach them and they said they had a schedule change due to an employee issue. How about call your customers and let them know? It's now costing me money to keep AHS because I don't get compensated for my time off from work and it wasted here.

Tried to use our policy. The problem is there are not enough service agents in this location to provide service. Took 30 days to get someone out here for a plumbing leak and they ended up not being able to fix it. Capped off the water to the bathtub and never came back. In the end had to repair it myself and never got my $75 back from the warranty company. If they don't fix the problem they shouldn't charge the money.

I have been dealing with American Home shield for the past five months trying to resolve my water heater issue. American Home Shield hired a local company to install my water heater. The water heater installed is not the correct one. Rather than American Home Shield be involved they have left it to me. The installation took over one month to complete. When I tried to get another company to install the water heater, I was denied. Now that the water heater is not working, I can't get American Home Shield to understand that they should be the liaison between me and the contracted company. Numerous calls were made to customer service representatives that only are able to read a manuscript and then render nothing at all. 300 hours have been spent on the phone this far.

Our bottom floor AC was not working upon moving in. We waited a week to see if it was just a glitch and because we were busy unpacking. The more we unpacked downstairs the hotter it got. So I notified AHS and by the next day we had someone come out and the issue was resolved by a professional technician. Very much appreciated and a good thing to have as a first time home owner.

The online claims process of American Home Shield is painless. After I submitted the claim for my dishwasher, they contacted me the next business day and we scheduled another appointment for the contractor to come out at my convenience. The contractor was very polite and the first visit was really good. He diagnosed the problem, went outside, got on his phone, talked to another co-worker, came in and realized that he was incorrect. There was another part that needed to be ordered. He wrote it on his notes and left. When the part came in, he called me to reschedule the repair. The follow up was complete and everything had been working fine.

I'm happy with American Home Shield. When the drain had stopped up on the AC, so it was leaking badly, I wasn't able to fix it myself. I made a claim over the phone with American Home Shield, and my interaction with their rep was really good. We've had to do that three times and it's been good. They're good about getting things done, so I'm happy with it. The contractor did good, too. He was a really good guy. He came in here and disassembled some stuff and got it going. We didn't have a major problem, but we had a lot of water that was coming out into the carpet. And we had a lot of towels and fans, so it worked out okay.

The AC’s motor went out and it affected the whole upstairs. So, it needed to be fixed. Submitting the claim online to American Home Shield was easy and there was nothing to it. The contractors were both great. There was one who came out and looked at it, and another one who repaired it. They were very professional, courteous, on time and they did their job. Since the repair, the AC has been working perfectly.

This last time, American Home Shield was exceptional in scheduling for someone to come out for the plumbing claim. The contractor was prompt and I was extremely satisfied. They were very professional and did excellent work. I got no issues at all. In fact, they followed up and checked to make sure that everything was fixed.

Last year, my air conditioner stopped blowing and American Home Shield sent Fast Response Team out to look at it. So, Fast Response came out, and they told me that it had a leak that they fixed and that I had to pay for Freon, which they’ve charged me one thousand and somewhat dollars for. The guy told me what amount it held, but I would not know the difference. I paid it, and the air conditioner worked. We didn't turn it back on until this year. So, the first day I turned it on was Memorial Day weekend, and it did nothing. I waited and checked the fuses to make sure nothing triggered. I turned it on again and it came on, but nothing was blowing.

I submitted a claim online to American Home Shield for my tenant's AC. Navigating their website was very easy and I got a response like I normally have with all the claims that I’ve put through them. Their contractor came and after they did the initial check, they said that it was frozen. Since they went back out on a Saturday to fix the AC, I haven't had any complaints from my tenant.

We were having issues with the AC and I put a claim in with American Home Shield on a weekend, and they called me by Monday and had the contractors out by Thursday. So it was very quick. It was nice. I did the claim online Their online process and the navigation of their website were easy. Their customer service was very professional and timely. They were quick at doing their job, and they got it done.

I put the oven on broiler and the element went out. It caught on fire. I had to hurry up and turn it off and throw salt in there. I called to file a claim and talked to an AHS representative. Then the contractor called within the same day. The guy who came out was very professional and friendly. He explained in detail what the issue was, but he told me that he didn’t have the element on his truck. He would have to order it and as soon as that part got in, he would bring it over and that was what he did. And It has been perfect since. I'm diabetic, so I depend on the broiler feature in my oven versus steak. So, I was very happy once I got it fixed. Overall, American Home Shield had been very professional and everybody that I needed to come out to my house came out. I had three separate incidents and our experience with AHS had been wonderful.

So far, my experiences with American Home Shield have been great. They have been able to handle all of the situations that I've encountered with regards to having things fixed around my home. So I haven't had anything bad with the exception of the very first company I used. I had a horrible experience with them and I would never recommend them. That situation was rectified, thankfully, and American Home Shield is in my good graces right now. Since then, I've done my claims online. That was easy. I did it when I had a leak in my kitchen sink and a stoppage in my two bathrooms upstairs. I went online, logged into my account, clicked on what I needed and basically had an appointment within about two hours. BestWay Mechanical worked really quickly.

American Home Shield sent Sears in for an appliance issue that we had, and they did a fantastic job. And there was so much needed that they just totaled it out, and I took the payoff and paid a little more and got a refrigerator. Submitting claims through American Home Shield has been easy. It’s kinda hard on some of the stuff because then you gotta pay everything upfront. Plumbing-wise, I do not like their selections. I really don't care for them. They only have one plumber that comes out, and he comes from Wichita, which is two hours away. They do have some people that work for them that are from Midwest City. Actually, they're supposed to be coming out today because this will be the third visit.

The issue that I filed a claim on with American Home Shield was handled okay by Discount Contractors. I was a little bit disappointed that I had to submit the second claim. I had an earlier claim where they replaced the garbage disposal. And in replacing the garbage disposal, they discovered that the kitchen sink was leaking, but they wouldn’t repair it. They had me call in a second claim while they were already here. They said that they thought it was an American Home Shield policy. All they had to do was replace one bolt, and that cost me an additional $75, so that was disappointing. If you’re here working on the sink and you’re replacing the garbage disposal and it’s leaking, it makes sense that the two would go together. I can understand if it was the bathroom sink, but they were under the sink replacing the disposal and even sent me pictures of it.

The two main things I called American Home Shield about have not been corrected, and one of them is never gonna get corrected because they say that they don’t do that. I submitted my claim online and when I didn't get a response, then I called. The representatives were nice but the plumbing people that they referred me to first, for the hot water heater, don’t do the Home Shield anymore. So I lost about three weeks there. The contractor was supposed to have ordered a part and then come back. Finally, I called back again to Home Shield and I told them what the contractor told me, that they don’t do Home Shield. I told Home Shield they had to send somebody else and that’s what they did.

We had several claims to AHS about the dishwasher. By the time AHS added all the deductibles I paid, I bought a new dishwasher. And then, when they sent someone out the last time, he was like, "This is irreparable and you need a new dishwasher." So, he let AHS know. And they hooked me up with a company to bring me a new dishwasher. Those people showed up and told me they couldn't put the dishwasher in because I needed to have an electrical outlet installed. Dishwashers are hardwired into the home. So, he just literally talked to me like I was a fool and left and just left the dishwasher in my living room.

We had a light in my upstairs bathroom that would not come on when we turned the switch on. I put in a claim with AHS and everything went fine. The guy came out and fixed it in 30 minutes. So far, the lights have been working good. I would recommend AHS.

We had a recent claim with AHS for a garbage disposal and it had been easy for us to navigate their website. The garbage disposal was making some noises and we thought it was getting ready to go out. The contractor knew exactly what he was doing and gave us good advice. He checked it out and found out that there were no service issues. In fact, it wasn't making a noise when he got here and so there was no repair necessary. He just told us to keep an eye on it. We love American Home Shield. We've been with them for almost 20 years through three houses and we're very satisfied.

My AC went out recently and I called American Home Shield. They had an automated system so it automatically fed the data to the repair guys. Within an hour, they called me. The tech was a pretty straight shooter, which I appreciated. He didn't turn around and try to sell me a $15,000 system. But he did say, “Your particular system’s using a coolant that’s no longer made. So, you need to start planning for the future.” I had it serviced last year and the guy back then didn't tell me that. He just tried to sell me a $15,000 system. So, having a little bit more information was terrific. The recent tech suspected that a wire was burning out because one of the contacts was corroded. So, he directly wired it with the copper wire since the copper is less corrosive and should provide a better overall contact. It’s been three weeks that we’ve used the AC and we haven’t had an issue.

We have two air conditioning units - one for the upstairs, one for the down. The air conditioner upstairs wasn’t working. We called a repairman. It was before Three Brothers came. The repairman said that it was a plumbing problem, and that we’d have to call a plumber to get the line blown out. But he told us that he believed that the stoppage was in the U-joint underneath our bathroom sink. So, to save the $75, we took the U-joint off ourselves, cleaned it out, put it back on. The air conditioning worked for a couple of days, and then it quit again, at which point, we called American Home Shield. Because not only had that quit, but the same day, our downstairs unit also quit.

I am a real customer. My contract number is ^^. I reported a faulty AC on 6/5/19. It took two days for them to send somebody. Till today (6/11/19), the AC does not work and I have not been communicated what is the status of the repair job. Made several calls to the contractor and all they say is that the status is "pending". No indication of when the problem is expected to be solved. Calling American Home Shield help desk is a waste of time because nobody knows anything. They don't even have the records of the case. They just promise to find out and have somebody call you back, but nobody does. No email, no phone calls, nothing. Meanwhile, my tenants are suffering scorching Florida heat. It is not admissible that the repair of an AC takes more than 3 or 4 days and besides that, they are totally unresponsive and uncommunicative. I will place as many complaints as I can about this company.

Customer service is completely clueless. I keep speaking to people that have no idea what is going on and is not able to solve anything, I called the I don't know, I don't care attitude. They always put me on hold, I am spending at least 4 hours a day trying to get my problem solved, but nobody is really able to help. Everything started 2 month ago when I put my first claim, plumber found nothing, but he charged me for an uncovered item, which I paid out of my pocket. I kept losing water... I found a leak while I was replacing a shower faucet, I opened the tile from shower and found that the main valve system was leaking.

I filed a claim online and had a phone call back and a plumber to my house same day to diagnose water heater. Plumber says it needs replaced and now I am on day 6 with nothing to show for it. My wife and I have been on the phone every day multiple times a day and all they say is it is under review and will try and expedite meanwhile I am running my family to other family members homes to take showers and do laundry. Possibly if the call center was in the United States and not the Philippines like they told us during one of our many phone calls communication would be better. It is a hot water heater not a doorbell for crying out loud. If this is expediting I sure hope my A/C doesn’t go out this summer.

We recently bought our home and our Real Estate Agent wrote a home warranty into our contract. American Home Shield. They were paid by the title company... a month later they say they never got paid even though I have the canceled check to prove it. Their customer service rep Jake put me on hold more than 8 times to “check” on that. After 40 minutes on the phone with Jake, during which I demanded to speak with his supervisor no less than 10 times, I finally hung up. His supervisor either refused to talk to me or Jake never told him/her. I am livid. I have already had to pay out for repairs that they were supposed to cover. I suppose this is how they manage to make money... sell policies but don’t actually provide the services!

I had a home inspection done on my home but was unable to turn it on. During the time to inspect it would work, the sellers disclosure claimed it was in good working condition yet 23 years old. Had service on it a year before. So I asked for a home warranty and send me a guy out from a company who had no clue he was there servicing for a warranty claim and thought I was paying out of pocket and told me I had a large lack of refrigerant and suggested I add 5 pounds. I said find the problem and what’s causing it because this is under home warranty. Did a leak test and saw the coil was bad.

AHS uses a call center in another country and they do not give a crap about the customers. I tried to cancel my service and was told by one person there was no cancellation fee and then received an email 2 days later notifying me I am being charged a $41.99 cancellation fee. So I call again and get another person from a foreign call center, who tells me I owe $25 for canceling mid contract? I had a one year contract and then was paying month to month so I am not sure how I am canceling “mid contract”. Now I am sitting on hold for 30 minutes while the person at the call center looks into it. I am done. I will never use them again or recommend them to anyone. They have put me on hold several times and did not resolve anything for me. I finally just hung up.

I have had American Home Sheild Home warranty for years and I have be happy with it for the most part. However, in May my nightmare began. With warm weather approaching I took advantage of an AC check up. The tech came out and informed me that there were several things that needed to be replaced/repaired. No worries right... He submitted the work order and American Home Shield sent another company out to do the repairs. Ok, odd but ok just get it repaired. New company refused to touch it due to it being a work order from a different company and leaves. I contacted your company, who has now shifted the call center abroad, and was talked in circles and I had to fight to talk to a supervisor. Supervisor talked in circles too.

American Home Shield scammed me--took my money and then told me that my problem, which I verified was COVERED (broken kitchen faucet), would not be covered because of ONE MISSING SCREW!!! I was on the phone with them for FOUR hours today!! Not only do they outsource their calls and claim to be unable to transfer you to a supervisor in the USA, but they disconnected me several times!! SEE YOU IN COURT, AMERICAN HOME SHIELD!!! YOU ARE BEYOND AWFUL!

I had a problem with my faucet in my bathroom for the tub, the hot water faucet and the shower. And American Home Shield sent a company that came out. The gentleman looked at it and said they gotta order a part and that they'd call me in a couple of days. The very next day, I got a call from that particular company and they quoted me a price of $700. They also said that we're not up to standard. We don't have any hot and cold shut off valve for the tub. They looked everywhere and couldn't find the part. The person also said, "We will contact American Home, and when they call you back, you give them hell because of the price. It's gonna be like $600 something." I told him that that didn't make sense to me. He called me back and said they were gonna contact AHS, call me, and someone from AHS would call me, too.

I was not satisfied with the first bunch that was out to replace the microwave. That time, there were three men who came and there was a young kid that was in charge. He said that they couldn't install it because there was not 30 inches from the counter to the top of the microwave. It was like 3/8 inches short and apparently, for new construction, it has to be 30 inches. But since I had one already in there before, they should have installed it as was. And then American Home Shield had to send a second company out to install it the next week. I had the washing machine fixed also and AHS did a good job there. It's just that when calling in, they could answer quicker. I have to wait on the phone a long time before I can get to talk to someone. But I would recommend them.

Recently I thought my microwave was shot and I thought it was the capacitor, and the tech from Prestige, who was sent by American Home Shield, said it was a switch that goes out periodically. He took that apart, put in a new switch, plugged it in and voila. He was wonderful and the repair was a lifesaver as we love our microwave.

The knob of the shower faucet broke, so it had to be replaced. I went to my computer and submitted a claim with American Home Shield. The tech was professional and he did the job fast. The shower faucet has been working great since the service.

I called in a claim and the rep I got was very nice, professional and interested in my problem. The person wrote it down and got onto it right away. I was supposed to expect the contractor Beach's Air Conditioning & Heating between noon and 4:00pm. The young man that came, Robert, was very pleasant, fast and thorough. He had my air conditioning working again in about 20 minutes. I was very happy. It was an excellent experience. It was very professional and my problem was resolved very quickly. After the repair, it was cool. Before that, it was hot.

I had a leak under my bathroom sink and had an excellent experience submitting a claim for it with American Home Shield. The rep whom I spoke with was professional. AHS had to find a tech who could come out and two days later A&F Plumbing provided service. Their tech explained everything thoroughly. He was telling me I need a faucet and if I got one, he would put it on my kitchen sink for me. He wrote that up on the contract. A&F's tech did a good job. Since then, my sink hasn't been leaking anymore.

We filed a claim online with American Home Shield for the clothes dryer that was making a squeaking sound. It took a couple of days at the most for them to send a contractor out. And my wife said that the guy was very professional and very nice.

I was with American Home Shield for quite a while and this year would be my ninth year. I've been with them consistently then I had a membership lapse for a month. But I'm moving to another company because AHS is not really well-informed with the contractors that they're hiring and sending out to people's homes. When it's a business, it doesn't have to be personal or a lot of the boxes do not need to be checked as far as different concerns or desires on what a person would want in a contractor. But when it comes to the home, there are some more important boxes that need to be checked and the company should be more informed than American Home Shield.

The air conditioner wasn't shutting down. I submitted a claim online to American Home Shield, and the claim went quickly. A repair person was right over and took care of things. He looked at the roof, and he really knew what he was doing. It didn't take a long time. There was a switch that he replaced and then he put some Freon that drained out because there was a leak in it. But overall, everything went as expected.

Our washing machine had a little leak and my daughter told me about it. She was also the one that called American Home Shield to file a claim and then it took a couple of days for Antech to come out. We were both there when the technicians came and they did good. But it still got a leak and we had to call them back. Other than that, our experience has been good and I'm very satisfied with AHS.

The whole handle broke on my dishwasher. I submitted a claim with AHS and everything was great. The contractor who came out was from AAA Appliance and he ended up replacing the panel. He knew what he was doing. All in all, everything's been really good with AHS and I just renewed for my second year with them.

We had a claim for our air conditioning, which was a leftover problem from the previous time that the contractor fixed it. They came out to fix it in the winter because our furnace was off and we didn't realize until we went to turn the AC on when it got warmer that the fan wouldn't shut off, so we had to call them back. They fixed it when they came, and there weren’t any problems. We also had a claim for our dryer. It started making all kinds of racket when you ran it. Some of the little secure things that hold the tumbler in place were broken and the contractor fixed it. We've had him out before and he’s a very nice man and he does a good job.

I did one claim for my air conditioner and the contractor who came out was polite. But I was a little bit confused about the $100 service fee. I knew that American Home Shield doesn't cover Freon but I didn't know I was gonna be paying $100 on top of what they charged me. I had to pay $100 to American Home Shield and then because they don't cover the Freon, I had to pay $270 for that. So that's a lot.

I called American Home Shield for a plumbing issue that I had. The shutoff valve underneath one of the toilets in the house started malfunctioning. The AHS contractor came and had to replace that. He was very friendly and competent. He resolved the issue in less than an hour.

American Home Shield is great. I have no problems so far. Everything that I have asked, they have done it and I appreciate that. The technicians from Comfort First Heating and Cooling are great, too. I get them every summer and fall. They come out and service the AC and they're knowledgeable of their jobs. They helped me out the first time that’s why I’ve been with them ever since.

Myers Comfort did a service call on our air conditioning unit. We asked them to come. American Home Shield offers a service call with the ACs, and so we did that. I did the claim online. And the website is okay except that if it’s something that’s not just static and listed on the website, then there’s no opportunity for you to indicate what it might be. They could have a selection or a comment box where you can put other. Also, it’s very difficult to reach them on the telephone. They’re great once you get them, but the waiting and getting to them are a little bit unreasonable. Other than that, everything went well with Myers. They came out and took care of the AC for us, and everything is working fine.

One time, I was having trouble with the garage door opener opening and closing. Sometimes it would go all the way up or down. Submitting a claim to AHS for it was very easy. The tech who came was great. He seemed to know everything he was doing. He replaced the board and everything for me and the garage door was good to go. I recommend AHS all the time. Every time I have a problem, they handle it pretty well.

Updated on 08/11/2019: I waited 3 weeks in a horrible heat wave in Virginia with a pregnant woman, toddler with asthma & a dog. The company they sent out ...after 3 weeks brought the wrong part after a lengthy authorization period with AHS and couldn’t tell me when the correct one would be in. They were horrible with customer service. After about 20 hours on the phone with them & many promises that someone would call me back... no one ever did. I could not wait another day. I called a local a/c company who I hired and they had the correct part installed in less than 1 day. Unfortunately it cost me $750 - money the warranty company should have paid. I have been a customer for 10 years & have not had but this 1 claim in those years. I more than paid for service with my $650 per year contract with them. These people stink & do not honor their contract warranty with them!!! Do not use!!!

I have been with AHS for a while, in fact, I just purchased an additional contract for a condo I am purchasing. I called AHS about the AC not cooling. They sent a technician from “Seabreez” to look at the unit. He was here 10 min and diagnosed the unit as needing a txv valve and 14 lbs of freon. I called AHS the following day because they still have not approved the repair. Please keep in mind it is over 100 degrees outside! The following day I called AHS again, and the csr told me nothing... a 5 yr old would have been more help. The next day I finally get a response. AHS will partially cover the repair. So it will be an additional $550 to the $100 service call fee. “Seabreez” finally contacted me the following day.

I think it is pointless to have this home warranty coverage. They do not do much and at the end whatever you are getting back is already paid by your annual payment. And in many cases, you still have to hire a professional to fix the problem. Recently my house was sold and they charged me the cancellation fee. I explained lady on the phone that I am canceling because I do not own this house anymore, but she did not want to listen and said that this is their policy. Such a wrong policy. And this is after being with them for more than 5 years, insuring 3 houses. Every year. And as a real estate Broker, I will never recommend AHS to any of my clients and will spread the word around. This company does not appreciate long-time customers and professionals who bring them business.

My most recent claim was for my garage door and it was pretty quick service. But it took a little bit of time because I wrote everything down when we negotiated the new plan and American Home Shield promised me that my first service call would be free but when I spoke to get my garage door serviced, they said they had no idea about that. So it took several calls to finally speak to the right person who said they had looked back in our records and we did in fact negotiate the first service fee would be free. So that was a little bit frustrating. But other than that, it was fine. I spoke with three or four different representatives and they were very good. Everybody was always nice.

I called American Home Shield and set up my claim for plumbing. A few minutes later, I got the email from whatever company was gonna come out and do it. It was right before Memorial weekend. They called us at 7:00 something in the morning and I missed the call. I called them back and left a message. They called back and left a message. Then I called them back. So, we probably contacted them twice. After the second time I called them back, I then emailed them and texted the phone number they had texted who they were from. But I never got a response back. I waited for a week. I thought, “Okay. Maybe it’s because of Memorial Day.” But still no phone call.

My air blower motor went bad and I made a claim with American Home Shield over the phone. I had a pretty good interaction with the claims rep but it took about two days for somebody to show up. But it was okay. The contractor was excellent. I especially like the technician's work ethics. He was pretty fast. He was pretty knowledgeable, and he knew what he was doing. But after I filed this claim, American Home Shield raised my insurance payment, so I'm not gonna be handling them anymore. I’m gonna find somebody else. I will not recommend them.

My AC wasn't working and so I submitted a claim online to the American Home Shield website. Their contractor gave me a 24 to 48 hour notice and emailed me when their guy was 30 minutes away. The tech who came was friendly and easy to deal with. He told me what was wrong and did his own thing. Since then, the AC has been working and I'm very satisfied with AHS' service.

I had an AC service. And the technicians sent out by AHS replaced the capacitor, and then it went back out that night. I called and tried to get them for two days, and I couldn't. My air was out for almost three weeks in May and it has been 99. And somewhere, it was dropped. I finally called American Home Shield back and they sent out someone else who fixed it. I was also having a tune up for one of the ACs. I've talked to AHS about it and they've scheduled it.

Our washer was squeaking, howling and screeching. I submitted my claim online to AHS for it because it’s easier because it takes a long time to get through when you’re calling. The contractor that they sent was excellent. He ordered the parts and they had them sent here. It took a couple of days to get the parts but he was here the day after the parts got here. And he fixed it, and now, it’s running like a champ. He was just very friendly and was really a nice person. AHS has been so good and I wouldn’t cancel this contract for anything in the world. I also had my icemaker go out on my refrigerator and it’s an older refrigerator. And the contractor worked and worked until he got it working right. And so I enjoy having my icemaker working again. AHS is worth every penny.

The contractor came on Sunday and fixed our dryer on time, so I'm happy with him and with American Home Shield.

American Home Shield has a user-friendly website. When we had a hot water heater broken, I used their online claims process and that was fine. 24 hours was given to expect a contractor out. The contractor was good. It's very valuable to have a warranty.

We were having some leakage around the base of our toilet and we also were having an issue where when we flushed it, it would continue to run. We submitted a claim with AHS and got an automated system. Normally, we're told that we'll get a call maybe within 24 hours if it's a business day. But the last time I called it was over Memorial Day, so I didn't expect a call until the following workday. And in the morning, that Tuesday, right after Memorial Day we got a call from the plumber.

I had a service call to my house for a toilet issue. The toilet was continually running and it was overflowing. It is the only toilet in the house, and I got kids. I had to turn the water at the toilet off to keep it from overflowing and to keep it from running when I wasn’t home. The guy from Patriot Plumbing came out and he said we needed a part. But three times later of having to call them to have him come right back out again, the plumber himself admitted that he had used the wrong part and had modified the part to try and make it work. So, I called American Home Shield and told them what the plumber told me. I also told them that they need to give me somebody different because this person obviously didn’t know what he was doing, or they could replace the toilet. They said they would replace the toilet, and that took another couple of weeks. This has been going on for about three months now.

I filed a claim with American Home Shield for our AC which was not cooling down the house. They sent Entirety Air and they were nice when they came out. We're still having problems now and when I have the money for it again, I will recall Entirety Air back out. I love my experience with AHS and that's why I get their warranty. I have always recommended them too.

American Home Shield contractors come pretty quick when I make my claims - usually like a day or two. My most recent claim with them was for my pool. I was on a conference call when the technician from Champion Pool came. I answered the door and I couldn't go talk to him. I just pointed out where he needed to go. But as soon as I got off, the guy was gone. I didn't know if he fixed anything or what happened. He wasn’t here that long, maybe 20 minutes. I never heard anything back. I sent an email and said that I didn't get any information. I called twice and left messages, but he never called me back. My pool seems to be working though, so I guess he fixed it. But it would've been nice to know what he did.

Our air conditioning unit was surging and causing our breaker to trip. So, there was something wrong with the air conditioner that was causing it. Submitting the claim to American Home Shield was literally just placing a phone call but I did it online instead, and it was very easy. When you call AHS with any kind of issue to talk to a customer service person, the wait time is typically 30 to 45 minutes, which is an excessive amount of time to have to wait to speak to a person. Twice, when we called trying to get this resolved, the person asked to put us on hold and hung up on us on both times. So, we had to go through another 30 to 45-minute wait to call back and to talk to someone else. So, that's annoying, but once you get through, everything is okay.

Submitting the claim for our dryer was a pain in the butt because we have to go online and do everything. But other than that, it went smoothly. The contractor called and told us they would be out within a certain range of time. They were good and our dryer is up and running. But when we had problems with a drain and I had absolutely no confidence in the person that came out. He didn't scope it, and he just made a judgment call on what it was. He was awful.

The AC unit was freezing up and it was very easy to submit a claim to American Home Shield. The website was very friendly and the expectation for the contractors to come was within 24 hours or the next business day. The contractor was professional, quick, got his job done and was on his way. He went to the outside unit. He said it was clogged up and he put in a refrigerant. The repair fixed the problem immediately. One time, AHS gave me a company that was not local and it was gonna be two weeks for them to fix my air. That was not acceptable. You cannot live without air conditioning in Louisiana. Not only is it hot, but it's humid. That was the only time I was dissatisfied with AHS and I've recommended them a couple of times in the last couple of months.

I've had my locks repaired through AHS and it was very easy to do it over the phone. It was very quick and simple. The only criticism was I received a couple of texts, which I thought were from American Home Shield, and they were in fact from the contractor. So, I was a little bit confused when I was responding. And they had the former owner’s name. I’m assuming they got that from Home Shield. I told them to correct the name, and then, I found out they were the contractor. But otherwise, they were quick. They took care of the locks very fast. They're friendly.

I've been with American Home Shield for over 15 years and I’ve only had one bad experience with them. That had to do with my refrigerator. Otherwise, it’s been good. Generally speaking, their contractors had been very good although I had a couple that I felt like were not qualified. Their reps have all been positive too except for a couple. The last claim I made was for my AC and that was a good experience. The contractors were able to repair it.

I had two claims on the same day, about a washer machine issue and the air conditioning issue. One of the gaskets on the washer machine broke so it was leaking water out, and that claim worked out perfectly. The guy was able to come the next day and he actually had the parts so we were back up and running within the day. I was very impressed with that.

My AC's start capacitor went out. I submitted a claim for its repair to American Home Shield online and had an easy experience. While there was a scheduling delay with the repair technician, it was still within the 48 hours that was allotted for them to get to me. Their contractors came as scheduled and did the repairs. Their guy had the part needed with him and everything went smoothly. It was a good experience with AHS all the way around.

American Home Shield kinda encourages doing claims online. I do my claims that way and it seems to be easier. I tell them what my claim is and pay my deductible. That way, the service people won’t have to worry about collecting money on site and my wife doesn't have to deal with it. A contractor schedules a visit and they come in. We tell them this is the unit and this is what it’s like. It’s not cooling or not turning on. They take it from there.

I filed a service request for my AC unit with American Home Shield and everything went well. The contractor came, found out what was wrong and fixed it. The AC still works since they repaired it.

I’m always satisfied with American Home Shield. We had running water and if you got running water, the water sewage would want their money for the running water. So the repair helped saved me on my water bill. Submitting the claim was real simple too. We went online and put it in that we had a plumbing issue then we got a call and an email to schedule. The guy came out the next day and he did his job in about 10 minutes. The contractor was very professional and a very nice gentleman. He went over what he did with me, showed me what he had pulled out and what was causing the issue, and gave me some pointers to make sure that we don't have the same issue later. The plumbing now works like it’s supposed to.

Our swamp cooler was rusted through and it wasn’t working at all because it couldn’t turn. I filed a claim with AHS and the tech from Desert Cooling was very prompt. He called me within 30 minutes of the request of the claim, and was very efficient.

We asked American Home Shield for somebody to come out for our AC and Suncoast came out promptly, so we’re very happy. The person that came was great and did the job very quickly, and it solved the issue.

American Home Shield is one of the worst companies I've ever dealt with. Last summer my A/C unit broke while it was 100+ degrees that week (of course). A few months ago my water heater broke. Each time they gave me the runaround and I had to go back and forth with them and the company I was assigned to. When my A/C broke they said they wouldn't cover the cost of the new unit because the unit I had was made for a smaller condo and it is required that I get a unit that is made for the size of my condo. I'm not sure why this would fall on me considering I didn't choose the original unit (that was too small). They made me go back and forth multiple times and took forever to authorize the payment and work so the electrical company could replace it. We had to end up staying with a friend because it was so hot and our dog was starting to get lethargic

After playing phone tag for a week I was able to return speak to the AHS rep. I explained everything to her and she contacted the plumbing company to get the job finished. The plumbing company never showed up again and the AHS rep got the owner on the phone and he came out personally to see what needed to be finished and then said his guys would be back out the next day. We to make a long story short, his guys came back out and finished the job after almost a month of fighting with them. I really think AHS should not use this plumbing company in the future since it reflects so badly on them as a home warranty company. I am very satisfied with how the AHS rep help us solve the problem. AHS also needs to not out source their customer service to countries like India because the language barrier is a real pain. So I am changing my star ratings to 3 since the resolved the issue the best they could. A call Center here in the United States could have prevented 90% of our frustration.

The contactor in my AC unit had corrosion on it. I went online to submit a claim to American Home Shield and I found that their website navigation was good. I put in the request on a Saturday I got a call on the same day. Though their techs from Airmax Heating & Cooling weren't able to come until the Thursday after, they were good. They were able to get the corrosion off and everything worked out. My AC worked fine after that and I've had no problems so far. Everything was great with AHS.

The coolant in the AC stopped recently and I wasn’t getting any cool air within our house. The first time I made the claim, it was no problem. The second time when I had to do a recall, I had a problem ‘cause American Home Shield had no answer. The service was a total of a week. I was in a hot house with no air and I couldn’t reach anybody. The first time, the contractor came in late and I didn’t get service until 7:30, and about 30 minutes later, everything stopped working. The second time when they came out, the guy was very helpful and he explained everything to me.

My sump pump started running so I went down to my lower level and I had water in there 'cause the water was spraying out the back of my hot water heater. I called American Home Shield and they took care of it. The original company that they sent wasn't gonna be able to get to us for a week so we talked to them and they said that they would call AHS to see if AHS can get someone else to come out and they did that. Then the Siouxland Heating and Cooling called us an hour or two later. We talked to them and they set up and came out. They changed out the hot water heater. The service was great. They were awesome and got it taken care of the same day so the hot water just stopped for half a day. Overall, it's been pretty good.

This is our second year with American Home Shield. We had it last year when we bought our house and we decided to renew it. It's a good policy and I think it's smart to have it. I just wish it was a little more professional. With the way that they communicated and their advertising, it's a premium product. They're there when you need them. But the truth is that it's very much of an automated system. When you get somebody on the phone, they're not a manager. They can never get the manager. Nobody has any control over anything and you end up being at the mercy of the system or the process. You just have to accept it for what it is.

The pilot light of my water heater wouldn't stay lit. The technician came out and said the water heater was 15 years old and that it was just going to last for eight years. Then the company called, said that American Home Shield was gonna replace the water heater, and I was totally up with that. I got a phone call from American Home Shield saying that they were going to replace the water heater and the only costs that weren't covered was the installation charges. A couple of days later, they replaced the water heater. It all took about a week.

My garbage disposal stopped working so I called American Home Shield and they sent a plumber from Aladdin. The garbage disposal was not good anymore. It was leaking water from below and it had to be changed. That's what the plumber did and he was done in about 10 minutes. He was very competent and good at his job.

American Home Shield sent Lake Anna Doors to fix our garage door. My husband filed a claim online and the next day, the contractor was here. He did a great job fixing our garage door. It's been working perfectly since.

Submitting the claims to American Home Shield was easy and I didn’t have any problems navigating their website. The first claim went well and the plumber was able to fix my problems. The second one is still ongoing. The contractor fixed one of my two problems, and they’re gonna be coming back to fix the other problem. I had a garbage disposal that went bad, and they’re gonna replace it here in the next couple of days. The contractors were great, friendly and professional. I asked about a few other problems that I had besides what they were coming here for and they were very helpful with those. They were excellent in doing what they do.

We weren’t getting full cool air coming in from our AC unit. We called AHS to submit a claim and it was a pretty easy process. I prefer to file my claims with them on the phone. Automated services are always a pain to get through to people, but I think that’s for every company, so it’s all good. Their reps are friendly, easy to work with, and they usually get things accomplished within 24 hours. For our AC problem, A&R Complete Service came out and fixed it. Other than that, I’ve only had one experience with AHS in the last five years where I did not like the contractor. When I called back to Home Shield about it, they apologized and said they would make a note of my account not to ever recommend that company for me again.

We had a hot water problem where we weren't getting hot water to the showers. I submitted a claim with American Home Shield over the phone. Everything was fine. They handled it. They contacted the company. The contractors were very good, very professional, and did a good job. We get hot water now.

The AC company AHS sent did a good job. There was a ducting to my son’s room that wasn’t flowing properly. There was something that was restricting the line. They’ve repaired the line, and when they left, the AC was running properly. We’ve had claims in the past that haven’t gone so well, but this particular one went fine.

I've used American Home Shield for about 4 years and filing a claim has been easy. I had one light that was flickering. When the contractor came out, he said it was the bulb and not the fixture that was defective. We also had a doorbell that was not ringing properly. We had installed a ring doorbell and it wasn’t capturing the signal so he addressed that. He said that it was the wire doorbell that had broken so we replaced it. I have a current claim coming in because the garage door is not closing. When you hit the button, it keeps coming back up so they have somebody coming out fairly quickly from the local community. However, the contractors contracted with American Home Shield could expand the service hours. They’re not allowed to come on the weekends.

I had a leak in the faucet in the main bathroom and underneath the kitchen sink. I called AHS to file a claim and the rep I talked to were excellent. I liked the way they were able to find a solution and their professionalism. I also liked the way they interacted with us and they got the job done. The issue and the resolution were explained very clearly to me and since the repair, everything has been working perfectly.

We had a clogged drain and it was backed up in the bathroom. We called AHS to come out but it took so many phone calls and there was so much drama. The techs went under the house and there was water there. So, it became a big thing that we had to have that water pumped out because they said that was dangerous for them to go under there. Then they noticed that raccoons had been living in there, so we had to get an animal trapper person to come out and trap that. It cost another $1,000 and all that was supposedly for their safety. But the crazy part was we went back and forth for with them for months and in the mean time, I was without water and I could not use the water for two months almost.

One of my units in the HVAC system was not working. I think it had a leaky evaporator coil. I submitted the claim online then it took a while to get something scheduled because we were traveling. We couldn’t do it when the contractor wanted to come. We were out-of-state for a week so we had to wait for another week. But everything works fine now. So far, my experience with American Home Shield has been good. In fact, I sell real estate and I recommend American Home Shield all the time.

I tried to submit the claim online for a dishwasher door that would not open. Eventually I called because I wanted to tell American Home Shield that I wasn't home all the time, give them instructions for how to let me know and get home 10 minutes before the repairman. In these days right now, if you can talk to a human being, it's all pretty good. But when they're kind on top of it and listen to you, then it's very good. And that's what they did.

Worst company ever. I paid for a service that never happened. AHS does not have service providers in mountain town outside of cities. My deductible was collected and service was never performed. I paid for my own repair and was never reimbursed for deductible or repair. AHS will not cancel service agreement unless I pay $42.00 admin fee. It’s been 6 months since Initial contact and no one will refund my deductible. Do not sign with them! They will take your money and leave you without service!! Worst appliance service ever!! They get zero stars in my book!

House we just bought. Had new air conditioner that hardly worked. Integrity Air sent technician who repaired duct work. Problem continued. Integrity sent another technician to look again. He discovered a small part was missing. Integrity ordered & installed the part. Now our air conditioner works perfectly.

We researched home warranty companies extensively before choosing American Home Shield. We've had to use them several times during the past year. They have always been quick to respond and the companies they refer to us have always been very knowledgeable and customer friendly. We highly recommend them.

We have had American Home Shield for 18 years. When we first had the contract the service and contractors they sent out were good and honest. Over the last five years the companies they sent out have for the majority been a lower quality. This is the third very disturbing issue we have had with American Home Shield and will be our last if they cannot rectify the issue. We have always replaced everything when needed and maintained our appliances and equipment. Our dishwasher stopped running we called they sent out a very nice man who I have to say has nothing to do with this review. Apparently the board is out and the fuse is not correct. The only companies that have touched the dishwasher were ones American Home Shield sent out.

Updated on 06/20/2019: I want to follow up on my previous review of AHS’s home warranty service. Spoiler: it didn’t get better. After finally getting the issue resolved, AHS had a “social media manager” call me to ask about my experience since I left a review on this site. I spoke to her in detail about the poor experience I had dealing with AHS and the contractor they hired for the job. I told her about my experience with AHS’s customer service reps, their prevarication, their blame shifting, their slavish obedience to corporate policies that fly in the face of empathy towards the actual humans paying then for their service. It fell on deaf ears.

SunBright Pool Services was very good. I did the claim on a holiday weekend and the guy called me up on Sunday. At first, he said he’d be there Monday. Then he said, “Oh no, Monday’s a holiday. I’ll be there first thing Tuesday morning.” He came and fixed it. He changed the motor. If it wasn’t a holiday, the turnaround time would’ve been like three days. It really wasn’t long and American Home Shield did everything they were supposed to do.

I have been a customer for 9 years. Service was decent in Italy but declined in the last 5 year's. Every summer for the last 5 years my A/C goes out. I live in Central Florida where the heat index can exceed 100 degree daily. I can say I have went without air for at least 1 week for the last 5 year's. They contract with Total Air Care that runs a call center where hold times can exceed 40 minutes. Currently I have not had air since May 14th and today is June 7th. They bandaid the problem so they don't have to replace the unit. Freon is only paid at 10 bucks a pound and going rate is 3 times that. So bank on paying your service fee of 75.00 (that is promised to be raised in a few years, it was 50 initially) plus any Freon added plus fine print.

I have been paying American Home Shield for almost a year now and the 1st service call with them. I called in Tuesday evening, May 28th that my SEPTIC SEWAGE EJECTOR PUMP is broken and I can’t flush my toilet and they charged me $125 on the spot and I had to call the contractor the next day 3 times to get thru to him which he told me I would have to call on Thursday to schedule an appointment and finally the contractor came to my house with no tools and he told me my pump is not covered but I specifically bought the optional coverage and paid extra for my SEPTIC SEWAGE EJECTOR PUMP and this is the option only available for the first year customer and American Home Shield is a fraudulent company and they charged you every month and whenever something is broken, they refused to pay.

I had a problem with my dishwasher, and at the same time, I had a problem with my dryer. I had an electrician that came in and he told me that the garbage disposal was dead and I needed a new one. So, a gentleman came and gave me a new garbage disposal. But the issue with my dryer is that the drum wasn’t turning, and the gentleman who came to fix it said that there was a piece that I needed that he did not carry on his truck, and they were going to order it. I haven’t heard from them and it’ll be a week tomorrow in following up about getting the dryer fixed. Nonetheless, they took their junk with them and they left, so it was no problem. The garbage disposal seems to be a little bit slower than my old one, but other than that, everything has been fine.

Myers did a great job with the leak that I had. It didn't take very long at all for them to come out. As a matter of fact, the young lady who helped me was extremely helpful. It is a very good company. They were very responsive, prompt and very professional, and they took care of the problem. But initially, the person at American Home Shield had told me a different contractor would be at my house that Saturday morning, between 7:30 and 9:00. I set up a time for his visit but at about 10 minutes to 11:00, I still had not heard from him nor had he come to my house. So I called to ask him what time he was going to be there. He proceeded to tell me that he had had problems with his truck the day before and I understand that. Things happen but when I asked him when he was gonna call and let me know that he wasn't coming, he got very upset with me.

The AC wasn’t cooling like it should and once I submitted the claim to American Home Shield, there was a note on the website for me to contact AC Wizard. I did and got an appointment that day. I had another appointment earlier in May and my son had to go into the hospital. I canceled straight away with AC Wizard and then, I called at some time. I canceled that because the $75 fee was taken out and I have not received that back yet. Everything else has been positive.

My AC was leaking water which was pooling up in the pan. Then it was leaking out of the pan and onto our floors. I filed a claim with American Home Shield and I got a confirmation email and a call from the contractor shortly thereafter. In two business days, the contractor came and he was able to explain to me what was going on. He was stellar and I was impressed with him.

American Home Shield is fine. It just doesn’t cover enough. The air conditioning has gone out at our house and they handled a small part of the air handler. It didn’t use to be that way. Everybody’s cutting everything and if you’re gonna have to pay for everything anyway, there’s no need of having American Home Shield. We became members of American Home Shield 10 years ago and I haven’t had them that much because it wasn’t appropriate for them to send anybody or the issue wasn’t covered. They need to get more things to be covered for all kinds of people. Young people don’t mind but we're senior citizens and we really depend on American Home Shield for a lot of repair. We’re not getting that much on the help and I doubt if we will renew it. Another thing is that business of the time that you have to stay on the phone to even file a claim. It's really frustrating when you get there and then you have to wait for an hour.

My refrigerator iced up and there’s clonking noise in my washer. We got Accord Appliance and they were wonderful and efficient. They follow up with their work orders too. They put in a part (it had to be ordered) and it’s all done, which is how fast everything is. American Home Shield should keep Accord Appliance if they can. They have to keep all the good subcontractors.

United Air Temp came out and fixed my air conditioning. There was no cold air coming out of it. When I submitted the claim, I didn’t have any problems with the website. It was user-friendly. Everything was really great. The only problem I had was when I received the text telling me who had been assigned and gave me the phone number. When I called that phone number, there was no identification and no answer. They wanted me to put in my area code then they would tell me that my area code was not in their service area. So, I became very worried and tried to call American Home Shield back. I talked to somebody who basically said she couldn’t help me. I got a call within an hour and I don’t know if she had anything to do with that or not but the contractor was great. American Home Shield is worth every penny.

As far as scheduling for claims, I prefer doing it online. There were one or two claims that didn't pan out the way they should’ve. But our most recent claim with American Home Shield was for the pool pump and it has been fine so far. It had stopped working and when the technician looked at the description I had written, he said it was gonna be one of two things. It was either the motor or the capacitor that had burned out. He looked at it and not two minutes later, he said the capacitor was gone. Then he went to his truck and got a new one. He put it back on and we were up and running in five minutes.

I've been using American Home Shield for a long time and I have recommended them to so many people. I got two properties with them. Recently, the AC was low on Freon and United Air filled the Freon up. They said it would take the technician 24 hours to come out but I was not available on that day then it pushed to 48 hours. They eventually came up to 72 because the day when I wanted them to come, they said they didn't have availability so they came the day after. The work that they did was fine but they tried to upsell on some other stuff. I've seen it multiple times. They recommended me to replace the unit which I need to talk to American Home Shield about.

I had an issue with my ice maker on the refrigerator and also my washing machine. The guys that came out a couple of times on service for us have always been really good and professional. They do the best they can when they get there. Sometimes they have all the parts in but at times the parts just take too long to get in. Other than that, they’re dependable. I like American Home Shield and I recommend them.

Our AC was blowing air but not cooling and filing the claim for it with American Home Shield was a pretty easy process. The technician showed up the next day. That is really important when we're down in Texas. It's hard to wait a week for air conditioning down here. They came as soon as they could and they diagnosed the problem and put in a new part. They knew what they were doing and they got it done quickly. I've been happy with American Home Shield over the years.

Our AC unit wasn’t working and it was very frustrating to submit a claim with American Home Shield. I called them and their rep couldn't understand what I was trying to say and then there was a delay. It took an additional five days for the heating and air company to come out and fix it. But when they showed up, they were phenomenal. The first time they came, they put Freon in the unit and they backed that for 60 days. They were really good about the situation. The technician was extremely helpful and he even put covers over his shoes when he came in the house. He also said that they would come right back out if there would be an issue. Prior to getting the AC done, it was 100 degrees outside and it was 85 in the house. And they went above and beyond. They fixed our problem and made sure we were completely happy before they left. I would recommend them.

I had a leak on the bathrooms and Lake Plumbing responded to my call within a few hours, not even 24. And they were there the next day. It was also easy to submit the claim online. So far, my experience with American Home Shield has been good.

American Home Shield's claims process is simple. I just answered a couple simple questions and someone contacted me within an hour or 2. The gentleman that came over for the AC that wasn't cooling was very polite. He came around and explained to me what was going on with the unit. He explained to me that it was gonna cost me a little bit of money because American Home Shield only pays so much on coolants. He got me taken care of quickly and was in and out in less than an hour. It was the first time that I used American Home Shield and it’s well-worth the money. It’s worth having.

When I submitted a claim for my AC, I heard from the contractors very quickly. They came out, resolved the issue and explained everything. They did everything well. The AHS reps were friendly and the interaction I had with the contractor was good.

Where my microwave and dishwasher were plugged in would not work. I went out to the panel and threw a few switches but it still wouldn't work, so I called American Home Shield. I made my claim online at about 4:30 in the afternoon and there was a technician here at 8 o'clock the next morning. The guy was terrific and he knew exactly what he had to do. He was very personable and made me feel very confident in his ability. His quality of work and professionalism were better than good. The experience with AHS has always been very positive.

One of my AC units stopped working and I filed a service request with AHS for that. The last few times that I've submitted a claim, I've done it online. They go ahead and take the payment for the service request, which I like so I don’t have to actually give money to the technician that comes. It’s just one less thing I have to do. Also, the last three claims I've had, two of them have been related to AC, so it has been the same contractor and service has been great. AHS is a money saving service, so I’m happy with it.

Our air conditioning unit wasn’t cooling enough because there was not enough Freon, and the contractor that was sent by American Home Shield added a little bit of Freon. Plus, the unit was kind of little dusty, so they washed it and then they added something on it. I submitted that claim online, and then they cancelled that one because that was a different company and they didn’t want to come until June 5. So, I called American Home Shield back, and they called another company who was able to come the next day. They were very professional, too.

I opened a ticket with American Home Shield for my air conditioner and it was a very good experience. It’s very simple to open the claim on the website. It takes a very long time to get a representative on the phone, but once you have them on the phone, they’re very knowledgeable and easy to work with. I’ve had very good experiences with the contractors too. They’ve always been very friendly and professional. They have done excellent work.

My fridge was leaking water. It was also dumping ice. I went online and submitted a claim for its repair to American Home Shield's user-friendly website. Thereafter, their tech from ARRQ Appliance Services came and explained what was going on. He completed the job and fixed my problem. Since the repair, the refrigerator has been performing well and I haven't had any problems with it. Overall, I'm satisfied with AHS. I had an awesome experience with them.

American Home Shield has always taken care of me when I've needed it. Mr. Appliance recently came out and fixed a pump for the washer and a seal. I made the claim for it online and it was not complicated at all. The contractors were wonderful, friendly and polite. They covered their shoes and were very neat. They gotta come back out because they had to order the seal, but other than that, everything’s good.

The agitator in our washing machine had bearing problems, and Active Appliance left me satisfied ‘cause they knew exactly what was wrong, temporarily fixed it and the parts have been ordered. The contractor was absolutely excellent. He was very methodical, took his time to assess what was going on and was very neat. The whole process was fine and everybody at American Home Shield was professional.

I had an issue with my washer that just stopped mid-cycle and wouldn't go anymore. Also, I had an issue with my dryer switch. I went to the American Home Shield Dashboard and submitted a claim. Their techs fixed the agitator which wasn't going up and down. The dryer switch was too old for them to get. Still, they fixed it somehow. The tech went out of his way to get a part 20 miles away. Since then, both washer and dryer have been running perfectly and we were completely satisfied with the service of the techs. They were on time and they did their job. With AHS, I've had 3 claims in the past year and all have been settled for us.

I called in a claim with American Home Shield for an appliance issue and AT Appliance came in and assessed the situation. The tech was polite. He did the job and showed me what he did. He found out that there was a piece of material inside the pump, removed it out of there, and tested the pump a couple of times. It works fine now. American Home Shield is doing great.

I had a toilet leak and a bad faucet or diffuser on the shower. I filed a claim right away with American Home Shield after I saw it. The process was fine but my plumber is on their list and I wish I could just sit there and get him every time when I put my claim in instead of having to call AHS and go through all the process. AHS always assigns me to a plumber who is 20 miles away across town and that’s not even anywhere close to us.

We had a commode that wasn’t refilling all the way and the pipes were shaking. We could feel the vibration in the walls. Submitting a claim for it to American Home Shield was very simple. I called, didn't have much of a wait-time and filed the report. Their contractor, Montani, called us that afternoon to set up an appointment. They were very prompt and they knew immediately what the problem was. In the commode, one of the seals was not sealing and it was causing a problem with the pressure, which was why the pipes were making noise. They found the problem fast and fixed it very quickly. Thus far, we’ve had excellent service from AHS.

We’ve used American Home Shield for a lot of things for this house and I would recommend it. We had a plumbing issue under our garden tub and American Home Shield contacted us right away on who the plumber would be. The plumber also did a great job. There was a pinhole leak where the copper wire connects and he was here for almost four hours getting it taken care of. He was also professional and nice. He cleaned up after himself and gave us information on where to get tile. We were looking for that because it’s hard to match a 13-year-old tile. Everything worked out. There is no leak now and we found the tile.

The water's still leaking down my wall and it's been going on for 4 weeks now. The contractors are blaming each other on whose fault it is. The AC people said that it's the plumbing people but the plumbing people said that it's the AC people. The plumber was gonna keep making a bigger hole in my sheetrock every time he kept trying to see exactly where the pipe is leaking from. I told him that the AC guy already took film of it. He told me that nobody's doing sheetrock repairs in Corpus 'cause they locked the contract. I told him he doesn't work for American Home Shield so I don't care what he has got to say. He told me, "If American Home Shield told me that they're gonna fix the sheetrock, then that's what I'm gonna go on."

I've had American Home Shield before with other homes and currently, I've had them since September. Recently, I had an issue with the water heater, so I called American Home Shield and they sent somebody out. As long as it took to get the water heater, the contractor put it in and within three days, the whole thing was resolved. It was about to blow, so it was excellent. Everything was great.

I submitted a claim online for the AC tune-up recently and American Home Shield sent Air-Pro Heating & Cooling. The contractors were on time and did everything well. Having the repair helped us in our home. I also know it's gonna help as far as getting a routine maintenance in making sure that nothing will go wrong in the future. We also had Warhold Heating and Cooling for a previous claim and they were good. I like them as well.

I’ve been with American Home Shield for over 10 years and I've never had any issues. Most recently, I had a compressor that was bad and it was out. I filed a claim over the phone but the first people that American Home Shield recommended never called me back. I guess they were overbooked. The contractors are supposed to call within 24 hours. So I had to call American Home Shield back and see if they could get in touch with someone and make an appointment, and I was taken care of. The technician did what he came to do and it didn't take him 10 minutes. The AC is working great now. He was good. He was pleasant and professional. He even answered a couple questions for me. Everything was great.

My garage door opener quit working. My wife made the call and told me that we should expect to hear from them shortly. By the time she was through talking, I had an email from them setting up the time and date. It was almost instantaneous. The contractor was within 10 minutes of his arrival time window. It was amazing. He was exceedingly knowledgeable about what he was doing. He pulled the garage door open, pulled the lid off the opener and diagnosed it. He had the parts with him in his truck and made the repair. He was all done in an hour. I’ve already recommended American Home Shield to my neighbor across the driveway. We’ve been American Home Shield customers for almost 30 years, so we’re pretty happy with them.

I did a claim online with American Home Shield for the air conditioner that quit working. The fan stopped blowing. Navigating through the AHS website was fairly simple. It was very user-friendly. I couldn’t have asked for a better response or service from Twin Rivers Heating & Air Conditioning. They were fantastic. The tech changed up the blower and some motor components. Everyone’s been complaining that it’s cold in the house now, so they did a really good job. It was the hottest week of the year here in North Carolina, and it was a holiday weekend. So, the air conditioners of everyone in this area were going out. Twin Rivers made it a point to contact me, and they said they would be here a certain time, and they were here a certain time. Unfortunately, we were without air for about two days, but we got through it.

I wish I could give negative stars, since this company has been unethical in its practice during my first service experience itself. We noticed that the ice maker of the refrigerator wasn't vending water or ice, as well as the refrigerator was making noise. Hence we placed a service request (5/31/19) to have both the issues fixed. The contractor assigned to us was SOS services, and when he came to do the service, he fixed the noise issue by replacing the motor fan. For ice maker, he indicated the refrigerator ice maker door needs to be replaced since it is a common issue with GE refrigerators. He told us he will get the part, work with AHS for authorization and replace it.

I called for my central air. Contractor came on Sat. 5/20/2019. Said he would order part and be out week of June 3rd. Never heard again from contractor or AHS. Called AHS 5 times and was told each time that I would hear from the contractor relations department. Never heard, every call is anywhere from 25 mins and currently on the phone for 59 mins. They can't get me a supervisor this time to talk to. Contractor just texted me back and said he can't fit me in till sometime next week and I should get someone else. Supervisors are useless and no one seems to care or be concerned. But, they would be concerned if I didn't pay the monthly bill. Totally unacceptable! Without air for three weeks and no one will say anything other than someone will follow up and call you. To this day no call or follow up and no air. Every time I talk to AHS they say they will email contractor relations and that is all they can do. 6/7/2019.

AHS uses poorly rated companies to come to your house. I had a plumber come out for a back up issue and the guy just kept saying "yeah something is wrong." Uhhhhh, okay? Yes we know something is wrong that is why we called. Then he says he can't find the issue with our plumbing and he put a snake into our lines and said he got "200 feet in and it didn't have a problem" (later to find out by an actual company that knows what they are doing that he was putting the snake into our septic tank, when he thought that was the main line). Sounds contradicting right? THEN I get a call from AHS that they were told there was roots in our lines and that wouldn't be covered. WHAT? Since when were there roots in my lines?

Took multiple hours on the phone and some very antagonistic representatives to find out why a tech did not come to home as I was told. Was given multiple excuses from being told to wait 3 days for a response to "I don't know what happened". Unable to email this company or escalate issues. There is no email address, no phone number for complaints. My washer is still leaking and I am beyond frustrated with these incompetent people.