American Home Shield Reviews

American Home Shield is one of the worst companies I've ever dealt with. Last summer my A/C unit broke while it was 100+ degrees that week (of course). A few months ago my water heater broke. Each time they gave me the runaround and I had to go back and forth with them and the company I was assigned to. When my A/C broke they said they wouldn't cover the cost of the new unit because the unit I had was made for a smaller condo and it is required that I get a unit that is made for the size of my condo. I'm not sure why this would fall on me considering I didn't choose the original unit (that was too small). They made me go back and forth multiple times and took forever to authorize the payment and work so the electrical company could replace it. We had to end up staying with a friend because it was so hot and our dog was starting to get lethargic

After playing phone tag for a week I was able to return speak to the AHS rep. I explained everything to her and she contacted the plumbing company to get the job finished. The plumbing company never showed up again and the AHS rep got the owner on the phone and he came out personally to see what needed to be finished and then said his guys would be back out the next day. We to make a long story short, his guys came back out and finished the job after almost a month of fighting with them. I really think AHS should not use this plumbing company in the future since it reflects so badly on them as a home warranty company. I am very satisfied with how the AHS rep help us solve the problem. AHS also needs to not out source their customer service to countries like India because the language barrier is a real pain. So I am changing my star ratings to 3 since the resolved the issue the best they could. A call Center here in the United States could have prevented 90% of our frustration.

The contactor in my AC unit had corrosion on it. I went online to submit a claim to American Home Shield and I found that their website navigation was good. I put in the request on a Saturday I got a call on the same day. Though their techs from Airmax Heating & Cooling weren't able to come until the Thursday after, they were good. They were able to get the corrosion off and everything worked out. My AC worked fine after that and I've had no problems so far. Everything was great with AHS.

American Home Shield sent Lake Anna Doors to fix our garage door. My husband filed a claim online and the next day, the contractor was here. He did a great job fixing our garage door. It's been working perfectly since.

The coolant in the AC stopped recently and I wasn’t getting any cool air within our house. The first time I made the claim, it was no problem. The second time when I had to do a recall, I had a problem ‘cause American Home Shield had no answer. The service was a total of a week. I was in a hot house with no air and I couldn’t reach anybody. The first time, the contractor came in late and I didn’t get service until 7:30, and about 30 minutes later, everything stopped working. The second time when they came out, the guy was very helpful and he explained everything to me.

Submitting the claims to American Home Shield was easy and I didn’t have any problems navigating their website. The first claim went well and the plumber was able to fix my problems. The second one is still ongoing. The contractor fixed one of my two problems, and they’re gonna be coming back to fix the other problem. I had a garbage disposal that went bad, and they’re gonna replace it here in the next couple of days. The contractors were great, friendly and professional. I asked about a few other problems that I had besides what they were coming here for and they were very helpful with those. They were excellent in doing what they do.

My garbage disposal stopped working so I called American Home Shield and they sent a plumber from Aladdin. The garbage disposal was not good anymore. It was leaking water from below and it had to be changed. That's what the plumber did and he was done in about 10 minutes. He was very competent and good at his job.

We had a hot water problem where we weren't getting hot water to the showers. I submitted a claim with American Home Shield over the phone. Everything was fine. They handled it. They contacted the company. The contractors were very good, very professional, and did a good job. We get hot water now.

The AC company AHS sent did a good job. There was a ducting to my son’s room that wasn’t flowing properly. There was something that was restricting the line. They’ve repaired the line, and when they left, the AC was running properly. We’ve had claims in the past that haven’t gone so well, but this particular one went fine.

My sump pump started running so I went down to my lower level and I had water in there 'cause the water was spraying out the back of my hot water heater. I called American Home Shield and they took care of it. The original company that they sent wasn't gonna be able to get to us for a week so we talked to them and they said that they would call AHS to see if AHS can get someone else to come out and they did that. Then the Siouxland Heating and Cooling called us an hour or two later. We talked to them and they set up and came out. They changed out the hot water heater. The service was great. They were awesome and got it taken care of the same day so the hot water just stopped for half a day. Overall, it's been pretty good.

I had a leak in the faucet in the main bathroom and underneath the kitchen sink. I called AHS to file a claim and the rep I talked to were excellent. I liked the way they were able to find a solution and their professionalism. I also liked the way they interacted with us and they got the job done. The issue and the resolution were explained very clearly to me and since the repair, everything has been working perfectly.

I've used American Home Shield for about 4 years and filing a claim has been easy. I had one light that was flickering. When the contractor came out, he said it was the bulb and not the fixture that was defective. We also had a doorbell that was not ringing properly. We had installed a ring doorbell and it wasn’t capturing the signal so he addressed that. He said that it was the wire doorbell that had broken so we replaced it. I have a current claim coming in because the garage door is not closing. When you hit the button, it keeps coming back up so they have somebody coming out fairly quickly from the local community. However, the contractors contracted with American Home Shield could expand the service hours. They’re not allowed to come on the weekends.

The pilot light of my water heater wouldn't stay lit. The technician came out and said the water heater was 15 years old and that it was just going to last for eight years. Then the company called, said that American Home Shield was gonna replace the water heater, and I was totally up with that. I got a phone call from American Home Shield saying that they were going to replace the water heater and the only costs that weren't covered was the installation charges. A couple of days later, they replaced the water heater. It all took about a week.

This is our second year with American Home Shield. We had it last year when we bought our house and we decided to renew it. It's a good policy and I think it's smart to have it. I just wish it was a little more professional. With the way that they communicated and their advertising, it's a premium product. They're there when you need them. But the truth is that it's very much of an automated system. When you get somebody on the phone, they're not a manager. They can never get the manager. Nobody has any control over anything and you end up being at the mercy of the system or the process. You just have to accept it for what it is.

We weren’t getting full cool air coming in from our AC unit. We called AHS to submit a claim and it was a pretty easy process. I prefer to file my claims with them on the phone. Automated services are always a pain to get through to people, but I think that’s for every company, so it’s all good. Their reps are friendly, easy to work with, and they usually get things accomplished within 24 hours. For our AC problem, A&R Complete Service came out and fixed it. Other than that, I’ve only had one experience with AHS in the last five years where I did not like the contractor. When I called back to Home Shield about it, they apologized and said they would make a note of my account not to ever recommend that company for me again.

We had a clogged drain and it was backed up in the bathroom. We called AHS to come out but it took so many phone calls and there was so much drama. The techs went under the house and there was water there. So, it became a big thing that we had to have that water pumped out because they said that was dangerous for them to go under there. Then they noticed that raccoons had been living in there, so we had to get an animal trapper person to come out and trap that. It cost another $1,000 and all that was supposedly for their safety. But the crazy part was we went back and forth for with them for months and in the mean time, I was without water and I could not use the water for two months almost.

One of my units in the HVAC system was not working. I think it had a leaky evaporator coil. I submitted the claim online then it took a while to get something scheduled because we were traveling. We couldn’t do it when the contractor wanted to come. We were out-of-state for a week so we had to wait for another week. But everything works fine now. So far, my experience with American Home Shield has been good. In fact, I sell real estate and I recommend American Home Shield all the time.

I tried to submit the claim online for a dishwasher door that would not open. Eventually I called because I wanted to tell American Home Shield that I wasn't home all the time, give them instructions for how to let me know and get home 10 minutes before the repairman. In these days right now, if you can talk to a human being, it's all pretty good. But when they're kind on top of it and listen to you, then it's very good. And that's what they did.

Worst company ever. I paid for a service that never happened. AHS does not have service providers in mountain town outside of cities. My deductible was collected and service was never performed. I paid for my own repair and was never reimbursed for deductible or repair. AHS will not cancel service agreement unless I pay $42.00 admin fee. It’s been 6 months since Initial contact and no one will refund my deductible. Do not sign with them! They will take your money and leave you without service!! Worst appliance service ever!! They get zero stars in my book!

House we just bought. Had new air conditioner that hardly worked. Integrity Air sent technician who repaired duct work. Problem continued. Integrity sent another technician to look again. He discovered a small part was missing. Integrity ordered & installed the part. Now our air conditioner works perfectly.

We researched home warranty companies extensively before choosing American Home Shield. We've had to use them several times during the past year. They have always been quick to respond and the companies they refer to us have always been very knowledgeable and customer friendly. We highly recommend them.

We have had American Home Shield for 18 years. When we first had the contract the service and contractors they sent out were good and honest. Over the last five years the companies they sent out have for the majority been a lower quality. This is the third very disturbing issue we have had with American Home Shield and will be our last if they cannot rectify the issue. We have always replaced everything when needed and maintained our appliances and equipment. Our dishwasher stopped running we called they sent out a very nice man who I have to say has nothing to do with this review. Apparently the board is out and the fuse is not correct. The only companies that have touched the dishwasher were ones American Home Shield sent out.

Updated on 06/20/2019: I want to follow up on my previous review of AHS’s home warranty service. Spoiler: it didn’t get better. After finally getting the issue resolved, AHS had a “social media manager” call me to ask about my experience since I left a review on this site. I spoke to her in detail about the poor experience I had dealing with AHS and the contractor they hired for the job. I told her about my experience with AHS’s customer service reps, their prevarication, their blame shifting, their slavish obedience to corporate policies that fly in the face of empathy towards the actual humans paying then for their service. It fell on deaf ears.

SunBright Pool Services was very good. I did the claim on a holiday weekend and the guy called me up on Sunday. At first, he said he’d be there Monday. Then he said, “Oh no, Monday’s a holiday. I’ll be there first thing Tuesday morning.” He came and fixed it. He changed the motor. If it wasn’t a holiday, the turnaround time would’ve been like three days. It really wasn’t long and American Home Shield did everything they were supposed to do.

I have been a customer for 9 years. Service was decent in Italy but declined in the last 5 year's. Every summer for the last 5 years my A/C goes out. I live in Central Florida where the heat index can exceed 100 degree daily. I can say I have went without air for at least 1 week for the last 5 year's. They contract with Total Air Care that runs a call center where hold times can exceed 40 minutes. Currently I have not had air since May 14th and today is June 7th. They bandaid the problem so they don't have to replace the unit. Freon is only paid at 10 bucks a pound and going rate is 3 times that. So bank on paying your service fee of 75.00 (that is promised to be raised in a few years, it was 50 initially) plus any Freon added plus fine print.

I have been paying American Home Shield for almost a year now and the 1st service call with them. I called in Tuesday evening, May 28th that my SEPTIC SEWAGE EJECTOR PUMP is broken and I can’t flush my toilet and they charged me $125 on the spot and I had to call the contractor the next day 3 times to get thru to him which he told me I would have to call on Thursday to schedule an appointment and finally the contractor came to my house with no tools and he told me my pump is not covered but I specifically bought the optional coverage and paid extra for my SEPTIC SEWAGE EJECTOR PUMP and this is the option only available for the first year customer and American Home Shield is a fraudulent company and they charged you every month and whenever something is broken, they refused to pay.

Myers did a great job with the leak that I had. It didn't take very long at all for them to come out. As a matter of fact, the young lady who helped me was extremely helpful. It is a very good company. They were very responsive, prompt and very professional, and they took care of the problem. But initially, the person at American Home Shield had told me a different contractor would be at my house that Saturday morning, between 7:30 and 9:00. I set up a time for his visit but at about 10 minutes to 11:00, I still had not heard from him nor had he come to my house. So I called to ask him what time he was going to be there. He proceeded to tell me that he had had problems with his truck the day before and I understand that. Things happen but when I asked him when he was gonna call and let me know that he wasn't coming, he got very upset with me.

American Home Shield is fine. It just doesn’t cover enough. The air conditioning has gone out at our house and they handled a small part of the air handler. It didn’t use to be that way. Everybody’s cutting everything and if you’re gonna have to pay for everything anyway, there’s no need of having American Home Shield. We became members of American Home Shield 10 years ago and I haven’t had them that much because it wasn’t appropriate for them to send anybody or the issue wasn’t covered. They need to get more things to be covered for all kinds of people. Young people don’t mind but we're senior citizens and we really depend on American Home Shield for a lot of repair. We’re not getting that much on the help and I doubt if we will renew it. Another thing is that business of the time that you have to stay on the phone to even file a claim. It's really frustrating when you get there and then you have to wait for an hour.

One of my AC units stopped working and I filed a service request with AHS for that. The last few times that I've submitted a claim, I've done it online. They go ahead and take the payment for the service request, which I like so I don’t have to actually give money to the technician that comes. It’s just one less thing I have to do. Also, the last three claims I've had, two of them have been related to AC, so it has been the same contractor and service has been great. AHS is a money saving service, so I’m happy with it.

I had an issue with my ice maker on the refrigerator and also my washing machine. The guys that came out a couple of times on service for us have always been really good and professional. They do the best they can when they get there. Sometimes they have all the parts in but at times the parts just take too long to get in. Other than that, they’re dependable. I like American Home Shield and I recommend them.

My AC was leaking water which was pooling up in the pan. Then it was leaking out of the pan and onto our floors. I filed a claim with American Home Shield and I got a confirmation email and a call from the contractor shortly thereafter. In two business days, the contractor came and he was able to explain to me what was going on. He was stellar and I was impressed with him.

The AC wasn’t cooling like it should and once I submitted the claim to American Home Shield, there was a note on the website for me to contact AC Wizard. I did and got an appointment that day. I had another appointment earlier in May and my son had to go into the hospital. I canceled straight away with AC Wizard and then, I called at some time. I canceled that because the $75 fee was taken out and I have not received that back yet. Everything else has been positive.

Our AC was blowing air but not cooling and filing the claim for it with American Home Shield was a pretty easy process. The technician showed up the next day. That is really important when we're down in Texas. It's hard to wait a week for air conditioning down here. They came as soon as they could and they diagnosed the problem and put in a new part. They knew what they were doing and they got it done quickly. I've been happy with American Home Shield over the years.

United Air Temp came out and fixed my air conditioning. There was no cold air coming out of it. When I submitted the claim, I didn’t have any problems with the website. It was user-friendly. Everything was really great. The only problem I had was when I received the text telling me who had been assigned and gave me the phone number. When I called that phone number, there was no identification and no answer. They wanted me to put in my area code then they would tell me that my area code was not in their service area. So, I became very worried and tried to call American Home Shield back. I talked to somebody who basically said she couldn’t help me. I got a call within an hour and I don’t know if she had anything to do with that or not but the contractor was great. American Home Shield is worth every penny.

As far as scheduling for claims, I prefer doing it online. There were one or two claims that didn't pan out the way they should’ve. But our most recent claim with American Home Shield was for the pool pump and it has been fine so far. It had stopped working and when the technician looked at the description I had written, he said it was gonna be one of two things. It was either the motor or the capacitor that had burned out. He looked at it and not two minutes later, he said the capacitor was gone. Then he went to his truck and got a new one. He put it back on and we were up and running in five minutes.

My refrigerator iced up and there’s clonking noise in my washer. We got Accord Appliance and they were wonderful and efficient. They follow up with their work orders too. They put in a part (it had to be ordered) and it’s all done, which is how fast everything is. American Home Shield should keep Accord Appliance if they can. They have to keep all the good subcontractors.

Our air conditioning unit wasn’t cooling enough because there was not enough Freon, and the contractor that was sent by American Home Shield added a little bit of Freon. Plus, the unit was kind of little dusty, so they washed it and then they added something on it. I submitted that claim online, and then they cancelled that one because that was a different company and they didn’t want to come until June 5. So, I called American Home Shield back, and they called another company who was able to come the next day. They were very professional, too.

American Home Shield's claims process is simple. I just answered a couple simple questions and someone contacted me within an hour or 2. The gentleman that came over for the AC that wasn't cooling was very polite. He came around and explained to me what was going on with the unit. He explained to me that it was gonna cost me a little bit of money because American Home Shield only pays so much on coolants. He got me taken care of quickly and was in and out in less than an hour. It was the first time that I used American Home Shield and it’s well-worth the money. It’s worth having.

I've been using American Home Shield for a long time and I have recommended them to so many people. I got two properties with them. Recently, the AC was low on Freon and United Air filled the Freon up. They said it would take the technician 24 hours to come out but I was not available on that day then it pushed to 48 hours. They eventually came up to 72 because the day when I wanted them to come, they said they didn't have availability so they came the day after. The work that they did was fine but they tried to upsell on some other stuff. I've seen it multiple times. They recommended me to replace the unit which I need to talk to American Home Shield about.

When I submitted a claim for my AC, I heard from the contractors very quickly. They came out, resolved the issue and explained everything. They did everything well. The AHS reps were friendly and the interaction I had with the contractor was good.

I had a leak on the bathrooms and Lake Plumbing responded to my call within a few hours, not even 24. And they were there the next day. It was also easy to submit the claim online. So far, my experience with American Home Shield has been good.

Our AC unit wasn’t working and it was very frustrating to submit a claim with American Home Shield. I called them and their rep couldn't understand what I was trying to say and then there was a delay. It took an additional five days for the heating and air company to come out and fix it. But when they showed up, they were phenomenal. The first time they came, they put Freon in the unit and they backed that for 60 days. They were really good about the situation. The technician was extremely helpful and he even put covers over his shoes when he came in the house. He also said that they would come right back out if there would be an issue. Prior to getting the AC done, it was 100 degrees outside and it was 85 in the house. And they went above and beyond. They fixed our problem and made sure we were completely happy before they left. I would recommend them.

Where my microwave and dishwasher were plugged in would not work. I went out to the panel and threw a few switches but it still wouldn't work, so I called American Home Shield. I made my claim online at about 4:30 in the afternoon and there was a technician here at 8 o'clock the next morning. The guy was terrific and he knew exactly what he had to do. He was very personable and made me feel very confident in his ability. His quality of work and professionalism were better than good. The experience with AHS has always been very positive.

I had a problem with my dishwasher, and at the same time, I had a problem with my dryer. I had an electrician that came in and he told me that the garbage disposal was dead and I needed a new one. So, a gentleman came and gave me a new garbage disposal. But the issue with my dryer is that the drum wasn’t turning, and the gentleman who came to fix it said that there was a piece that I needed that he did not carry on his truck, and they were going to order it. I haven’t heard from them and it’ll be a week tomorrow in following up about getting the dryer fixed. Nonetheless, they took their junk with them and they left, so it was no problem. The garbage disposal seems to be a little bit slower than my old one, but other than that, everything has been fine.

My fridge was leaking water. It was also dumping ice. I went online and submitted a claim for its repair to American Home Shield's user-friendly website. Thereafter, their tech from ARRQ Appliance Services came and explained what was going on. He completed the job and fixed my problem. Since the repair, the refrigerator has been performing well and I haven't had any problems with it. Overall, I'm satisfied with AHS. I had an awesome experience with them.

I opened a ticket with American Home Shield for my air conditioner and it was a very good experience. It’s very simple to open the claim on the website. It takes a very long time to get a representative on the phone, but once you have them on the phone, they’re very knowledgeable and easy to work with. I’ve had very good experiences with the contractors too. They’ve always been very friendly and professional. They have done excellent work.

I've had American Home Shield before with other homes and currently, I've had them since September. Recently, I had an issue with the water heater, so I called American Home Shield and they sent somebody out. As long as it took to get the water heater, the contractor put it in and within three days, the whole thing was resolved. It was about to blow, so it was excellent. Everything was great.

I called in a claim with American Home Shield for an appliance issue and AT Appliance came in and assessed the situation. The tech was polite. He did the job and showed me what he did. He found out that there was a piece of material inside the pump, removed it out of there, and tested the pump a couple of times. It works fine now. American Home Shield is doing great.

We had a commode that wasn’t refilling all the way and the pipes were shaking. We could feel the vibration in the walls. Submitting a claim for it to American Home Shield was very simple. I called, didn't have much of a wait-time and filed the report. Their contractor, Montani, called us that afternoon to set up an appointment. They were very prompt and they knew immediately what the problem was. In the commode, one of the seals was not sealing and it was causing a problem with the pressure, which was why the pipes were making noise. They found the problem fast and fixed it very quickly. Thus far, we’ve had excellent service from AHS.

I had an issue with my washer that just stopped mid-cycle and wouldn't go anymore. Also, I had an issue with my dryer switch. I went to the American Home Shield Dashboard and submitted a claim. Their techs fixed the agitator which wasn't going up and down. The dryer switch was too old for them to get. Still, they fixed it somehow. The tech went out of his way to get a part 20 miles away. Since then, both washer and dryer have been running perfectly and we were completely satisfied with the service of the techs. They were on time and they did their job. With AHS, I've had 3 claims in the past year and all have been settled for us.

I had a toilet leak and a bad faucet or diffuser on the shower. I filed a claim right away with American Home Shield after I saw it. The process was fine but my plumber is on their list and I wish I could just sit there and get him every time when I put my claim in instead of having to call AHS and go through all the process. AHS always assigns me to a plumber who is 20 miles away across town and that’s not even anywhere close to us.

The agitator in our washing machine had bearing problems, and Active Appliance left me satisfied ‘cause they knew exactly what was wrong, temporarily fixed it and the parts have been ordered. The contractor was absolutely excellent. He was very methodical, took his time to assess what was going on and was very neat. The whole process was fine and everybody at American Home Shield was professional.

I’ve been with American Home Shield for over 10 years and I've never had any issues. Most recently, I had a compressor that was bad and it was out. I filed a claim over the phone but the first people that American Home Shield recommended never called me back. I guess they were overbooked. The contractors are supposed to call within 24 hours. So I had to call American Home Shield back and see if they could get in touch with someone and make an appointment, and I was taken care of. The technician did what he came to do and it didn't take him 10 minutes. The AC is working great now. He was good. He was pleasant and professional. He even answered a couple questions for me. Everything was great.

I did a claim online with American Home Shield for the air conditioner that quit working. The fan stopped blowing. Navigating through the AHS website was fairly simple. It was very user-friendly. I couldn’t have asked for a better response or service from Twin Rivers Heating & Air Conditioning. They were fantastic. The tech changed up the blower and some motor components. Everyone’s been complaining that it’s cold in the house now, so they did a really good job. It was the hottest week of the year here in North Carolina, and it was a holiday weekend. So, the air conditioners of everyone in this area were going out. Twin Rivers made it a point to contact me, and they said they would be here a certain time, and they were here a certain time. Unfortunately, we were without air for about two days, but we got through it.

I submitted a claim online for the AC tune-up recently and American Home Shield sent Air-Pro Heating & Cooling. The contractors were on time and did everything well. Having the repair helped us in our home. I also know it's gonna help as far as getting a routine maintenance in making sure that nothing will go wrong in the future. We also had Warhold Heating and Cooling for a previous claim and they were good. I like them as well.

The water's still leaking down my wall and it's been going on for 4 weeks now. The contractors are blaming each other on whose fault it is. The AC people said that it's the plumbing people but the plumbing people said that it's the AC people. The plumber was gonna keep making a bigger hole in my sheetrock every time he kept trying to see exactly where the pipe is leaking from. I told him that the AC guy already took film of it. He told me that nobody's doing sheetrock repairs in Corpus 'cause they locked the contract. I told him he doesn't work for American Home Shield so I don't care what he has got to say. He told me, "If American Home Shield told me that they're gonna fix the sheetrock, then that's what I'm gonna go on."

My garage door opener quit working. My wife made the call and told me that we should expect to hear from them shortly. By the time she was through talking, I had an email from them setting up the time and date. It was almost instantaneous. The contractor was within 10 minutes of his arrival time window. It was amazing. He was exceedingly knowledgeable about what he was doing. He pulled the garage door open, pulled the lid off the opener and diagnosed it. He had the parts with him in his truck and made the repair. He was all done in an hour. I’ve already recommended American Home Shield to my neighbor across the driveway. We’ve been American Home Shield customers for almost 30 years, so we’re pretty happy with them.

We’ve used American Home Shield for a lot of things for this house and I would recommend it. We had a plumbing issue under our garden tub and American Home Shield contacted us right away on who the plumber would be. The plumber also did a great job. There was a pinhole leak where the copper wire connects and he was here for almost four hours getting it taken care of. He was also professional and nice. He cleaned up after himself and gave us information on where to get tile. We were looking for that because it’s hard to match a 13-year-old tile. Everything worked out. There is no leak now and we found the tile.

American Home Shield has always taken care of me when I've needed it. Mr. Appliance recently came out and fixed a pump for the washer and a seal. I made the claim for it online and it was not complicated at all. The contractors were wonderful, friendly and polite. They covered their shoes and were very neat. They gotta come back out because they had to order the seal, but other than that, everything’s good.

I wish I could give negative stars, since this company has been unethical in its practice during my first service experience itself. We noticed that the ice maker of the refrigerator wasn't vending water or ice, as well as the refrigerator was making noise. Hence we placed a service request (5/31/19) to have both the issues fixed. The contractor assigned to us was SOS services, and when he came to do the service, he fixed the noise issue by replacing the motor fan. For ice maker, he indicated the refrigerator ice maker door needs to be replaced since it is a common issue with GE refrigerators. He told us he will get the part, work with AHS for authorization and replace it.

I called for my central air. Contractor came on Sat. 5/20/2019. Said he would order part and be out week of June 3rd. Never heard again from contractor or AHS. Called AHS 5 times and was told each time that I would hear from the contractor relations department. Never heard, every call is anywhere from 25 mins and currently on the phone for 59 mins. They can't get me a supervisor this time to talk to. Contractor just texted me back and said he can't fit me in till sometime next week and I should get someone else. Supervisors are useless and no one seems to care or be concerned. But, they would be concerned if I didn't pay the monthly bill. Totally unacceptable! Without air for three weeks and no one will say anything other than someone will follow up and call you. To this day no call or follow up and no air. Every time I talk to AHS they say they will email contractor relations and that is all they can do. 6/7/2019.

AHS uses poorly rated companies to come to your house. I had a plumber come out for a back up issue and the guy just kept saying "yeah something is wrong." Uhhhhh, okay? Yes we know something is wrong that is why we called. Then he says he can't find the issue with our plumbing and he put a snake into our lines and said he got "200 feet in and it didn't have a problem" (later to find out by an actual company that knows what they are doing that he was putting the snake into our septic tank, when he thought that was the main line). Sounds contradicting right? THEN I get a call from AHS that they were told there was roots in our lines and that wouldn't be covered. WHAT? Since when were there roots in my lines?

Took multiple hours on the phone and some very antagonistic representatives to find out why a tech did not come to home as I was told. Was given multiple excuses from being told to wait 3 days for a response to "I don't know what happened". Unable to email this company or escalate issues. There is no email address, no phone number for complaints. My washer is still leaking and I am beyond frustrated with these incompetent people.

One month has gone by. The technician keep showing up every week to "diagnose" something else. I had to pay close to $450 on freon and the "repair" last only 24 hrs. I have contacted American Home Shield at least 10 times and I can not get them to replace this unit. It has been over a MONTH and they can not resolve anything. Customer service 80% of the time DOES NOT SPEAK ENGLISH. They have memorized 5 questions and that is it. If you ask them for anything not on their script they can NOT answer. Pitiful company!

Waste of time. We took out the policy 8 months ago. We had to make our first claim due to a blocked drain in the bath. A plumber came and couldn't fix it, then we had to endure days of repeated calls, misinformation, having to call back because no-one ever called back when they said they would. Only to be told after two weeks the blockage wasn't covered. So we wanted our money on a policy that doesn't even cover a blocked drain. My advice - find another company that knows what it's doing, has staff who give a damn, and who know their jobs, and don't waste your money with these people.

Had AHS send a air conditioning co out in Sept to fix my A/C. Took them 4 trips to fix it. Now in June it's still not working. Called AHS to send someone out. They came and the problem was the first company overcharged the unit causing it to overheat and shut down and AHS charged me again for the first company's mistake. They are a very poor company and would not recommend AHS to anyone.

AHS Charged my credit card $75 for a repair that was never performed or requested. It took 90 minutes before I spoke to person #4 that spoke English and could help me get the charge refunded. The experience was so disappointing I canceled my contract, which I was planning to do anyways since the service was so bad. Then they charged my credit card again for a cancellation fee of $71.16. I'll take the loss and never deal with the company again.

We bought our condo just under a year ago and American Home Shield was given to us as a gift from our realtor. We didn't have to use them until a couple of weeks ago when our dishwasher started leaking and not draining water. The technician came out and said they fixed it. Less than a week later the same problem. We called AHS back to get a second technician out requesting someone else. We were OK with having to pay the $75 fee a second time as it would have been a different technician. But it was not. It was the same technician with a different phone number on file with AHS. This as with reading other reviews with similar things happening and having to drag out repairs convinced us to cancel the call and cancel the policy to avoid any headaches.

With a full warranty and after 7 days of trying to get AHS to resolve a quickly failing a/c system, it froze over and failed today. Days ago, AHS technician reported to AHS that the system was failing. AHS required a second opinion before it could do anything further. Second opinion company arrived two days ago, inspected and failed to reassemble the unit properly--which cause it to freeze over and throw the circuit breaker. As of this morning, the unit has failed completely and is frozen over. We live in a condo, in FL with 90+ heat today, an elderly parent with a lung condition, and no way to open windows or install a portable a/c. AHS is telling us that they can't do anything until the second opinion company submits their report. Second opinion company says they submitted it to AHS two days ago.

Very POOR service, lack of English speaking operators. Called 4 times before I could find someone who spoke English.... KINDA, service rep told me they would contact me in 4 hours, they DID not. I called back and was told they would call me within 24 hours, they DID not. Then he stated he would contact me in 48 hours all for a bad 30 gal water tank. I told him that was unacceptable and told him to just cancel my service request and I would fix it my self which I did. I also told the rep to refund my 75.00 service call which he DID NOT. After 45 min on hold we were told a refund would take 45 days to return my money. Honestly I would not hire AHS to insure a 10 dollar used lawn mower. If you spend your hard earned money with these jokers buyer beware and good luck.

I placed a service call with AHS for my water heater. I paid $ 100.00 for the service fee. AHS called J&K Plumbing to look at the water heater. After 3 days J&K Plumbing called and said they will on site in 3 days to look at the water heater and diagnose the problem. Plumbing company took about half an hour to diagnose the problem and said that they will have to replace the water heater and will contact and email the report AHS. After 2 more days J&K Plumbing sent the report to AHS. AHS personnel finally called me in the night and said that the repair is not covered since it is a preexisting condition and that it has occurred two months ago. It took over 8 days and 8 days without hot water for AHS to notify me that repair will not be covered since it is a pre-existing condition. I called Home Depot to get me a new water heater and they will install on the same day!

I was a customer for a few months before having to deal their shenanigans. I had placed a service request and after waiting a week I called to check the status of said request. I was told that a technician was assigned to my case and that they would call me the next day and give me an update. That call never came so I called back to get a refund for the service call that never happened and to cancel my "plan". It turns out that instead of getting a refund for services not rendered, I have to pay them more to get them to stop ripping me off.

One of my air-conditioners was out. Submitting a claim over the phone for its repair to American Home Shield was easy but then I had to wait over a week in the heat before anybody came out. That was a long time when it was 90-something degrees. With their contractor, I never spoke to anybody on the phone. Instead, I got text messages saying that they would set up an appointment as soon as they could. I just got a message thereafter saying that they were coming a such a day at such a time. They never asked if it was a good time for me. It seemed a little impersonal for me. If I was gonna have to wait a whole week, it would have been nice to have at least have a voice that I could have talked to.

My sink was leaking. I filed a claim for its repair online to American Home Shield on a Monday and by that Friday, K & S Plumbing had arrived. I liked how they called before they came and that their plumber was there on time. He was clean and didn't leave a mess. He was proficient, went right to the task and didn't waste my time. He did great work.

Mainline Plumbing came out as a result of a pre-service tune-up that I elected to have 'cause American Home Shield was on a promotion. During the tune-up, Quality Air came and determined that a capacitor was needed. They had tested the air conditioner and determined what I needed to do. But when I went to cut on my air a few days later 'cause it had gotten really hot, the unit didn't come on at all. So, I had called them back because I didn't know why it wasn't coming on, and no one ever got back to me. It was definitely working when they came for the tune-up. When I placed the second service call for the capacitor, Mainline came out and they made that repair. They were great. They replaced the capacitor and they determined that a fuse was blown. They saw the fuse when they went inside the unit 'cause it wasn't coming on, and they replaced the fuse. So, that was good.

I most recently submitted a claim to American Home Shield for a refrigerator that was not working. I went online and submitting the claim was very easy. Then, I got a text that someone was on their way. It has the name of the company that was gonna come. The guy that came out was okay but I don't think he was very careful. He was taking stuff out of the refrigerator and he was going very fast. Some of the cold air still is not coming out in some parts but it’s coming out in another part that was never there before. He made a little incision to get some cold air coming out through another way.

It’s very easy to make claims at American Home Shield. Just go online, select what the problem is and they take a payment off my credit card. Then, I get an email notifying me who the service people would be, and within about 24 hours, they call and schedule an appointment. Recently my dryer was making a lot of noise, and a motor was replaced. Gimino's had to order a new part, and then come back and install it. They came when they said they were going to, diagnosed the problem and followed up when they had the part ordered.

Our fridge was leaking into the freezer and we set up a claim with American Home Shield. We did it online and it was easy. The website had a straightforward user interface and it was user-friendly. Someone from CK Appliance Repair came out that week and he did a good job. He was able to get the job done quickly and explained what he was doing. I appreciate American Home Shield.

My AC filter in the attic unit was dirty. American Home Shield sent out a guy from Piedmont Mechanical who replaced the filter. He was in and out and was polite and very helpful. And within 24 hours, it got cooler. But my air doesn't stay on the temperature that we set. If I put it on 74 and leave the house, it’s at 78 when I get home. I have to call them back, ‘cause I don’t understand what’s happening. Other than that, the service from AHS has been great. It's been a year since we've had them and submitting claims has been fairly easy. I call, and they assign a contractor, and they give you the phone number, the emergency numbers, and the contractor calls you back within 24 hours.

American Home Shield was darn easy to work with. The first experience was so nice. We took advantage of the $75 new homeowner lock swap out. The young man whom they sent to change locks was wonderful. I won't be reluctant to try them again if something bad should happen.

We found out that the water heater was not working on a holiday. It was the Memorial Day and when my husband and I talked about it, we didn't wanna submit the claim with AHS that day because we thought nobody was working. We decided to submit on the next day and we did it online. The response that we got was quick and within 24 hours, they sent us a callback. I was very impressed. The contractor who came out was United Air Temp and the guy was on time, very professional, and very nice. Most importantly, he knew what he was doing and he fixed what was wrong with the water heater. The service was great everything went smoothly. I strongly suggest to others that they need to have American Home Shield.

It was so hot in here. I had bought 10 fans and I could not get this house to cool off. Evidently, the compressor had gone out. My daughter put a claim for it with American Home Shield on a Friday and Affordable Comfort and Construction came out Saturday morning. The men the came here were very nice. I have no knowledge on air conditioner. And they answered all my questions and they were very good.

The stuff in my freezer wasn't freezing and it wasn't making ice. On the refrigerator side, stuff wasn't getting cold either. Submitting a claim to American Home Shield is easy. However, I can never call on the phone to ask a question about my claim or put it a claim but ask a question about it because their system is automated. Not everybody has their hands on a computer right away. With AHS, there's nobody to talk to.

I either call the claim in to American Home Shield or do it online. I like the website and that was how I did it this time. The contractor responded quickly. He was very professional and friendly. He has come to my house twice for my refrigerator and twice for the washer. I’m very satisfied with him. I had the washer repaired twice in two months. It was giving me different codes. They only difference was that it was unlocking the lid. When I gave the gentleman the code, I told him something about the drain pump and my son told me that he had to replace it. It’s perfectly fine right now. I tell people all the time they should get American Home Shield. It’s worth the money. I have recommended plenty of my friends and they have it also.

I submitted a claim with AHS for our air conditioner and then the next morning, we called the contractor because AHS gave us a number to call. And the contractor came out right away after we called him. He is a nice person. We've been with AHS for seven years and their contractors have always been professional.

You couldn’t feel the cold air so we knew there was some leakage going on in the AC. We’ve only been in the home six months and this is our very first claim with American Home Shield. They were awesome. The person that they sent to us was very nice, down-to-earth and a country guy like us. He fixed it the very first time he came out and he didn’t have to order parts. The house seemed to be cooler and the AC doesn’t seem to be cutting on and off as much.

I put in a service request with American Home Shield for my dishwasher which stopped working. They sent Wilson's Appliance Repair who diagnosed the dishwasher. The motor was burnt out and in the end, they replaced the dishwasher. My husband, who dealt with the contractors, said that they were gone in four minutes. They also came back to install the dishwasher after the new one came in. Also, the AHS reps were polite and patient. They were on the issue so I appreciate it.

My downstairs AC wasn't getting cold. Submitting a claim for it to AHS was a really easy process. I called them on the phone on a holiday weekend but still, somebody answered my call. They told me that their contractor would contact me and sent me an email. On the Monday after, I was contacted by the person that would do the maintenance on my AC. The tech from Rescue Your Air called me before he came and told me he was on his way. He met me at my place and he diagnosed the problem. Rescue Your Air then called me and gave me an appointment t come back and fix it.

I've had two claims with American Home Shield and one was for the ice maker that wasn't working. There's actually a recall on it. So the gentleman from Sears fixed whatever the recall was and it was fixed within a matter of minutes. The other claim was on my heater pump. I originally submitted the ticket verbally but the guy kept telling me it was the pool pump. Then when I saw that they had done the ticket wrong, I tried to find a way to correct it online but I couldn't. So I called but every time I called, I got somebody who doesn't speak good English. If they can't speak or understand good English, how was I supposed to make them understand? They never got it right and I quit trying. And the guy who comes in to fix it has been here three different times doing three different things.

I find it easy to submit a claim with American Home Shield. I’ve been doing them over the phone and the representatives have been very competent. They didn’t drag their feet getting me some answers. They were on it. A gentleman came out to do the spring checkup for the AC and that went well. But then with this follow-up one, I got a little upset because I thought they should’ve caught the issue with the spring checkup.

I have three issues going on in the house right now. The garage door button sometimes works and sometimes, it doesn’t. You have to push it ten different times in different places. We were also having trouble with the garage door not going up. It would go about three feet and go back down, go up three feet then back down. So Smokey’s Garage Door came out and he found out that there was a piece inside the motor that should be round but was not. It was kind of oblong, like it had been had been hit over time or wasn’t set quite right. He fixed that then he told me that the rollers that go up and down the track should be changed about every five years. I told him that those were way over five years old and it had always been a noisy garage door. So we had it go up and down then he said new rollers could be put on.

I noticed the puddle outside my garage and then I tracked it all the way back to where it was coming through the wall. I thought I had a plumbing leak and a plumber came out. He cut a hole in my wall and he said that it wasn’t a pipeline leak. He thought the drain line in my AC unit was clogged or backed up. It was overflowing out of the condensing unit then flowing down underneath all this and creating water damage and flowing out under my garage outside. When I finally got the AC guy came out, he blew out the line and put a T-unit so I can put bleach in there to keep the algae and stuff like that from clogging the pipeline up later on down the road.

We bought our house two weeks ago and called American Home Shield to have our house rekeyed. Scheduling it took a week, but the guy that came out was great and we were happy.

I had some surge in the basement. A tube of some kind was leaking. I called American Plumbing to come and do it because I was refused by American Home Shield and then the lady called American Home Shield and said that they could do it. The contractor that American Plumbing comes every time, the same man, Bob. He’s always very pleasant, and he has his assistant with him, and they always do a great job. I’ve had him for years. He listens to what I say then he goes from there and he usually finds the problem right away. The repair kept me from doing projects for a couple of days but then the thing works perfectly now. AHS has always been available for me.

A couple of weeks ago, I had a leaky toilet. I called it in and the reps were good. The contractors were good too. They were efficient.

American Home Shield was there when I needed them. The valve on our shower was broken and I put in a request over the phone. The first appointment was cancelled and I had to wait. I took the whole day off and Plumbers, Inc. ended up showing after I could’ve worked all day and gone home, but I understand that the tech was busy and when he came out, he fixed the problem in 10 minutes.

I recently made a claim at American Home Shield online for a refrigerator filter and it was a quick response. The techs came right in and fixed the problem, and it was painless and easy.

We’ve been in this home since 1996 and we’ve kept our American Home Shield active. When talking about repairs in our homes, the first thing I ask people is whether they still have their Home Shield warranty. I always tell them that it’s something that they would wanna keep. Most recently, we had a sink stoppage and I made the call to American Home Shield and then did the scheduling. Everything went well with that.

One of our air conditioning systems was out and American Home Shield sent CityLine Air Conditioning. They were fantastic. They ordered the part, put it in and it was working again. They seemed to be a good contractor so, give them a gold star. Everything was great. It was one fellow who came out to diagnose the problem and then, another one came out once the part came in. Both were equally competent and nice. 2-10 responded super-quickly, so we couldn't be more pleased. We turned it in online on Saturday and we figured it would be the next week. 2-10 had the contractor come out on Sunday and it was just a few days to get the parts. Then, we were fixed.

A couple of weeks after I moved in, the spring on my garage door broke. I called AHS and they looked into it. The rep whom I spoke with was really efficient. She brought up my policy and told me what AHS couldn't do and she apologized. However, they said that the garage door wasn't covered. I asked how I would know that but then there was a different plan which I could have gotten that covers all garage door openers. Still, mine wasn't on there.

I’ve been with American Home Shield eight years at this property and about 20 years with another property. I submitted a claim for my pool heater and I did it online. They’ve been fixing it for eight years. I’ve interacted many times with their reps and I have been asking to speak to a supervisor for seven years. No one has ever called me back. The last contractor, Provolt, seemed to know what he was doing. He came out last Thursday and he gotta come back again and fix it. He fixed one thing but it’s still not working.

I've never had a problem thus far with American Home Shield. Recently, the technician who came was not very personable, but he fixed the microwave that stopped heating and that’s all that really matters. I've had other issues a while back on the garbage disposal. It was new and there was something in there that needed to be removed. I didn’t know anything about it so the same guy took care of that.

People have slammed American Home Shield but I've been with the company over 20 years and I'm probably not gonna change. They sent Black Dog Mechanical when the AC was not working and they're outstanding. They had to contact the tenant many times then they worked around the tenant not being there and got it fixed. The tenant finally reported that everything is working great. Steve is one of the best service contractors I've had, if not the best. He runs Black Dog Mechanical. He is Black Dog Mechanical. But the HVAC person American Home Shield had before was Quality Comfort and in no way would I want them back if I could have a different choice. Fortunately, I was provided one. But American Home Shield did not have very many contractors in that area for many years so I had to take what I could get.

We were off American Home Shield for a while but we got back since the early 90's. It’s good when something breaks and it costs me money when it doesn’t. When the door springs of the dishwasher broke, we couldn’t close the door to wash the dishes. The guy who came out was very good. They called and they lined up the appointment within the time frame. The guy was there on time. He was clean cut, well-spoken, got right at it, did the job and did a good job. He was very knowledgeable. Since the repair, there has been a noise in one of the motors because they had to pull it out and put it back in. We only used it once so I don’t know what caused that. It’s a very quiet-running machine and this has never happened before. But when we use it again, then we’ll see if there’s something that came loose.

I was getting my locks changed. I submitted the claim online and American Home Shield sent LT Lock and Key. The contractor who came out was great. But the warranty is kind of a waste of money. The only reason we have it is because it was part of our purchase but I'm not renewing. It doesn't really cover much and I still have to pay $75 to get something done, out of pocket, with an additional $150 on top of that. So I really don't see the value. I would tell others not to do it although my experience with American Home Shield was great.

I have two houses with American Home Shield and I've been with them for so many years. I recently submitted a claim for an air conditioning issue by phone and everything was okay. It was easy. You could feel nothing from the air conditioner and the guy from Airmax said it was because it was really dirty in the furnace room. So he cleaned everything and now, it's working a little better.

Updated on 06/18/2019: In my earlier review about AHS I detailed the issue which has only continued. AHS has machines pretending to be people responding to complaints on this media, Facebook, etc. They respond via email and on this site that they want to resolve the issue. I sent multiple emails to a ** with no responses. I call the phone number on her email and it forwards you to the same call center in the Philippines, where the people can't or won't transfer you to Darika or anyone else in the USA. They keep reading from the same script stating they have to give the contractor 48 hours to respond before they can dispatch another contractor.

Realizing this was an unnecessary expense, and after reading a thousand scam-alert reviews, I cancelled our monthly AHS subscription on 05/03. Our monthly renewal date was 05/08. I spoke with someone who assured me this would be cancelled, no fees would be charged, and that my credit card would not be charged for May. I was assured that everything was cancelled, there were no cancellation fees, and that my card would be wiped from the system. This morning, one month later, I get an email that says I have a past due cancellation fee on my account (which is coincidentally, the same amount as the monthly fee).

After being assigned a contractor, I called the contractor numerous times and got no answer. I also left voicemails as the 24 hr mark approached. Very frustrated in receiving no call within 24 hours, I reached out to AHS. The CS rep could barely speak English. Long story short she left a message with the electrical contractor to call me. I explained I have already done that and got no response. I requested a different contractor and she kept repeating, "He will call you."

Run from they company. Do not walk. If there was zero stars I would give it. It them over one month to fix my plumbing and two plumbers. One month with the water off only to turn it on when I had to shower. Yet they could care less. And after all of the wait they decided they would not cover it and they could not have been more unhelpful with the process if they tried. Have had many houses and have sworn by home warranties but this the first time I have used and will be the last time I use American Home Shield. Horrendous.

I completed a problem, noticed the AC check up was 75.00. Not a bad deal living in Florida. The contractor did not call for a few days. In the meantime I received a mint magazine and had an AC check for 59.00. Called AHS cancelled the check up. AHS continues to bill me for something that did NOT happen. 6/5/19 dishwasher decided not to drain. Took it apart and couldn't get it fixed. Did the online form, took my 100.00 deductible. A company called and the earliest is next week. That will not work in my household. AHS you used to be spot on, it seems now your company is not that great.

On 5/29/19 I placed a request for service to my pool plumbing. That same day the service representative came out and said he would get back to me. 6/6/19 still waiting. Multiple phone calls still waiting. Terrible company. Would never recommend them.

As far as the quickness to an issues I would give them 5 stars. But they use sub par repair companies and when you complain are told that’s its, not anything they can do. They sent a technician to my home that deliberately drove across my lawn and although I have pictures refuses to repair my sprinklers. I have complained to the company who refuses to return my call and although AHS contracted this company, they refuse to get involved.

Filed service request on 6/4/19, called company four times to schedule appointment. First no response for first three times and fourth time someone answered - very unprofessional and rude. Called American Home Shield representative on 6/5/19 - put me on hold for over 50 minutes - then call got disconnected - and did not call back - when I already gave my cell number. Pathetic response so far.

The property that I am managing has been with American Home Shield for at least five years. When I filed the claim for the air conditioner, there wasn't a long wait. Everything's been fine and I haven't had any complaints from the tenant.

I have a dual-zone air conditioning and one of the units was producing a lot of condensate. It was draining outside like it’s not supposed to be doing. The technician was convinced that it was some sort of a clog with the drain. I’ve cleaned it out several times on my own so I was convinced that it was not that. What he did was he checked the system, sucked it out, made sure there were no clogs, and it’s been fine ever since. Evidently, whatever he did corrected it. He was very professional and very nice. It was a hard job ‘cause he was up in my attic and it’s really hot up there. I appreciate the job that they do. So, all good so far. I’ve only done one claim and based on what I’ve done, the claims process with American Home Shield was straightforward.

I had problems with my washing machine and I submitted a claim for that over the phone. The rep said that the appliance place would contact me and they did. It just took them three days before they showed. But it was a weekend. So I called them on a Wednesday and they came the following Monday. And the guy was excellent. He looked at it and figured out what the problem was. He said he had to order a part and he went back. Three days later, they got the part and he brought it up and put it on. That time, it was a holiday weekend. But I don't have any complaints. Everything went great and the washing machine is fixed. I would recommend American Home Shield to anybody. They aren't perfect but it couldn't have been any better.

We just purchased a condominium, and the air handler was making this gurgling noise. So, CMB came out and looked at it and took care of us. He told me what was wrong with it, but he said that I needed to get back with the builder and go through the manufacturer. He said we’re still in that initial warranty period. This was the first time anything’s ever happened, and I just called the number on the paperwork that I had. American Home Shield's reps did a great job and I was very happy with them. They were very professional. Having American Home Shield is worth the money for the peace of mind.

Every time I called American Home Shield, they’re responsive, and we get the issue corrected. My wife did an email claim for the electrical that was going out in our living room through the electrical sockets and it was simple. American Home Shield responded within five hours and I spoke to someone that Wednesday afternoon. We scheduled something and by Friday the contractors were at the house. It met my schedule and the contractors were professional. They understood the business, what needed to happen, and corrected the issue. It was a good service.

Our refrigerator was not working. So, water was not coming out. When Appliance Protection came, they fixed the issue in an appropriate manner. I did the claim online and American Home Shield's website navigation was reasonably good. We did not have an issue. The whole experience was good.

I was having problems with my air conditioner as it was not blowing properly. I had to call American Home Shield because I wasn’t sure where I needed to go and they walked me through and got it all resolved. The process was very quick and I liked that. I liked the contractor who came too. He was good and fast. You wanted them to be on time because it’s not nice when you have to sit and wait. He tried to figure out the problem and repair with just Freon. There was leakage and he supposedly fixed it. He let me know that if there would be a problem, they’d come back. So far, so good. The AC is working fine right now and it's cooling us well. Overall, AHS has been really pleasant and they are nice to you when they talk.

I had some electrical issues at the house. So, I had major systems go out. Everything that was connected to my 240 amp line was shut down, so my AC went out, dryer went out, and half the power in the house went out. I called American Home Shield because I have an infant child, and so, I wanted to let them know, “Hey, it’s kind of emergent, so the sooner we can get somebody out here, the better.” The lady I spoke with at American Home Shield understood what was going on and how important it was. She placed me on hold and started calling around to contractors to see who could be out here the quickest, and they came back on the line and said, “Hey, I got somebody that will try to get out there tonight, if not first thing in the morning.”

I had to have my air conditioner and my dishwasher serviced. The process was easy enough when I made a service request with American Home Shield. The reps were really good and they got right to it. Within a couple of minutes of making the phone call, we had the confirmation in my email along with everything about who was doing the service. Within 24 hours, we had phone calls from both companies that were scheduled to come out and do the work. It was really simple.

As I could tell that the house was not cooling off the way it was, I put in a request and the process is very easy online. However, if American Home Shield would have just taken the recommendation from Myers originally, it would have been resolved within a week, very quickly, but they decided to do a different way and it took six weeks and two repairs. The gentleman who assessed the issue said that the whole air handler should be repaired. It went back to American Home Shield that said they're just gonna repair the part in it. When it came to four weeks, I had to call every single day. It took five weeks to get the part and they had to order the entire air handler and take the part out. When the part was repaired, it didn’t work, so Myers had to come back out and the same gentleman as before said the whole air handler needed to be replaced, and then they came out and did that in three days.

The ceiling fan wasn’t doing anything. The light and the fan weren’t coming on. I didn’t know what was wrong so we called American Home Shield. The technician was great. He said I had a surge ‘cause we had a sudden storm and it blew my remote out. He took the ceiling fan and checked to find out where the problem was. He saw it and fixed it. He told me that if I wanted to put a remote back in there, American Home Shield will get back with me. That’s what I thought he was doing but that hasn’t happened yet. Aside from that, the refrigerator guy did a good job. It was leaking and he did something to fix the problem. American Home Shield is the best. I've already been recommending them and telling about them to all my neighbors. If any time I have a problem, they say I'm getting my money’s worth out of American Home Shield.

Submitting claims with American Home Shield is simple. I usually call over the phone and I haven't had any difficulty lately. Everything has been fine as far as the representatives I've dealt with. Everybody that they sent for my house, so far, was very good as well. When the drain was clogged up through the inside of the AC unit, it was Total Air Care that was sent out.

Climate Masters recently came out for the AC which wasn't getting cold, and the tech filled it up. Everything works very well now. The contract guy was very good and did the job correctly. Submitting claims is very easy and I’m very satisfied with American Home Shield.

I bought a 2,600-square-foot home on an acre of property so it's a big house with big responsibilities. To be honest, it's a little stressful. It's a little overwhelming to have a lot. But having people who can help me, direct me and say what I need to do without wanting anything is awesome. The people at American Home Shield genuinely care and to find those people in this world, it's nice.

We had issues with the heat where it would turn on and off and wouldn’t stay on. So, we had a contractor from American Home Shield come out and check it, and they fixed the problem. The control for the furnace had to be replaced and they replaced it in a timely manner. Submitting the claim with American Home Shield was an easy process. It was easy to get this particular service done with them. I have them for my two properties. I’ve called them about twice and they’re coming in at their third time for my other property. They did not do as well with my other service call. I had some plumbing issues and the company that they hired took about 45 days to come back and resolve it. And not only did they take over 45 days, that company put in their system that it was resolved. They never sent a diagnosis to American Home Shield. I had to call them as well as American Home Shield.

My experience with American Home Shield has been fine. I make a claim and they help me take care of getting it resolved. We had a downdraft on our stove that was not working and I filed a claim through American Home Shield’s online. They usually tell you you’d be scheduled within 24 hours and it was Appliance 911 that came out to do the service. The technician was very good and professional. He told me everything he was doing and why, and things are working fine now.

My oven was not heating properly. I went online and submitted a claim to American Home Shield. I did it on a Sunday and the contractor called me back on Monday and came out on Wednesday. They were very professional and timely. They called before they came. The oven is being replaced and my replacement has been ordered. But my refrigerator is still unrepaired after a year. With that experience, I am planning on canceling American Home Shield as soon as I possibly can. Also, when I asked to speak to a supervisor, I was told that they don't have any and the wait times are significantly long. I talked to a different person every time. I started recording my phone calls with them. So, in case I had to file a Better Business Bureau claim, I can.

I put a service request on AHS's website for my air conditioner and it was very easy. Rapp’s Heating came the next day and did a good job. So far, I'm very happy with AHS.

There was a time when something was wrong with one of the parts of the plumbing at my rental house. I submitted a claim for it to American Home Shield and their contractor was out in a couple of days. Thus far, things have been performing fabulously since the repair.

The ice maker wasn't working. I had pressed the button to reset it and it didn't work. So, I decided it probably needed to be replaced. I filed a claim to American Home Shield online and they sent out a guy. He was very knowledgeable and he showed me that it was a simple fix. One of my grandkids had pressed lock to lock the ice maker. He fixed it, but it's kind of costly for five minutes. The deductible is $100 and it's a lot. But AHS was responsive and they were quick to come out.

I filed a service request for my dryer and I couldn't get through with American Home Shield. Getting to the right website, in order to start the claim process, was difficult for me this time, and it’s never been difficult before.They changed the way they do things. But I finally did, and I paid my $75, and shortly thereafter, MS Appliance called and we worked out a date. The tech came out and looked at the dryer. He said, “I know what’s wrong, I need to order a part.” Ten days later, he had the part, and came and installed it. The dryer’s working splendidly. Dmitri, the person who came out, is a genius. He can diagnose quite simply, and he does the job. I would highly recommend AHS.

I had a leak and my sump pump didn’t work. I filed a claim over the phone with AHS because I had to explain the problem. It started out kinda rough because the person they sent the work order to no longer covers my area and nobody called me to tell me that. So, I waited and waited and I found out about it after several days. I called that company and they wouldn’t return my calls. But they said that they called American Home Shield and American Home Shield should’ve called me. And all the while, I had a sump pump that didn't work that could’ve flooded my whole house.

I contacted American Home Shield because I thought my air conditioning unit was loud and the house was not cooling. I wanted to make sure that there wasn’t anything wrong with it. And so, I had an appointment schedule with them on Monday, June 3rd. Friday, May 31st, I went into the guest bathroom and heard a drip and it was coming from the ceiling. The overflow pan in the attic had overflowed and was dripping through the guest bathroom.

I file my claims to American Home Shield online and the website is pretty straightforward. I used it for the first time to call the AC guy out and most recently, I had a small water leak with my water heater. They typically send someone out in less than 48 hours. Loyalty Home Services came out for the water heater and the tech was very friendly. He determined it as a T&P valve and was in and out within 30 minutes. Everything has been great.

When the pool-opening people came to open the pool, they started up the pump and the motor had a squeal to it. It was running, but it was obviously having a bearing problem. Given that they said, “We can’t continue opening your pool, so you need to get this fixed,” we called American Home Shield and they sent a guy out from Advanced Pool & Spa who said the pump motor was shot. So, they replaced the pump motor. They had to put in an extra union in the plastic piping that fed that pump which caused me more money, but other than that, they did a very nice job and did it very quickly. I’ve been a little bit confused by what is and isn’t covered by American Home Shield at times, but we’ll sort that out as we go along.

The contractor that American Home Shield sent for the compressor that went out in my refrigerator/freezer was great. They were professional and the appliance has been perfect since.

My dryer would say “drying” and would just click when you turned it on to dry anything, but it wasn’t turning. It also needed a new belt. I submitted a claim online with AHS and their website was very user-friendly. But if you use the text, they were prompt and reached out to the company. Also, American Home Shield is doing a very good job on their end. It’s just that some of the companies that they’re using may not be as responsive as American Home Shield. But the tech who came out for my dryer diagnosed the problem and installed the new belt within 20 minutes. That company was great.

Whether I call in my claim or use American Home Shield's online system, they're always fast. I get a response from a contractor within a few hours. The last couple of times that I had a claim, everyone that came out were able to identify the issue. But when we had an issue this winter with our AC unit, the contractor sort of misdiagnosed it. I had to have someone else come out who was outside of Home Shield to address the issue. But other than that, I rarely had any issues. We recently had a pipe that was clogged in the kitchen sink. The tech ended up having to use his 100-foot snake to clear it out. He had to rebuilt the trap area underneath the sink because the pipes were old and some of the old rings were damaged in the process of removing it to get the snake in there.

I submitted a claim online to American home Shield for my oven which wasn’t working. The contractor was professional and he did a good job. He explained the issue enough to where I understood what was wrong. Since then, the oven has been working fine.

I had a claim on my refrigerator with AHS. My icemaker and my water dispenser in the door was not working. So AHS had someone come out. The contractors were courteous and clean. But the icemaker is not working correctly. It’ll put out a few cubes, but that’s it. But so far, working with AHS has been very positive. I have one other call because I had several things wrong at the same time. I had called in an electrical problem – the light fixture over my island in the kitchen was falling out of the ceiling. And then I reminded myself that my doorbell was not working, so I called in for that as well. I was not charged for two service calls. And it was the representative that brought my attention to that. So I was very pleased about that.

The ice maker on my fridge was broken. I submitted a claim with American Home Shield online and it was pretty easy to do. But I didn't like that it would auto-assign a provider 'cause there was one that I didn't want. They originally assigned the claim to that provider and I had to call to change it. But AHS very much accommodated me with that. The technician who came out was very professional and quick. It was deemed to be broken and they said that it happens a lot with those models and that they needed to order a new part. Then they came out to replace it the same day that they received the part which was nice. And it has worked great.

I called American Home Shield for a capacitor issue. It was my second claim with them and the process was easy. Extreme Heating & Air was the contractor and their technician knew what he was doing. He had his son with him and he was trying to show him. They fixed the issue and were there for about 30 minutes. I would recommend American Home Shield to somebody else.

The team at American Home Shield has remedied our problem and very quickly was able to answer our questions. They also reviewed and resolved all billing discrepancies. We are currently very satisfied with both the policy and the service provided. The most recent representative was very efficient and able to address and correct any issues as well as provide written policy information. She also answered my other questions about how the policy works.

We filed a claim at American Home Shield recently since we had low pressure and a leak under the house, and Accu-plumb was able to come out within a week for it. They were very professional and easy to deal with. Everything is working fine now.

DO NOT USE AMERICAN HOME SHIELD. My dryer went out 7 days ago, so I contacted AHS to request service. I paid the $82 fee and was emailed saying Ralph’s Plumbing and More would be contacting me within 24 hours to set up an appointment. Over 24 hours later I had not heard from Ralph’s, so I called them myself. The sweet woman who I spoke to informed me that their office was over 2 hours away from my house, so they couldn’t service my dryer! We both didn’t understand why AHS would dispatch them knowing where we were both located!!! Fast forward to the next day. I call AHS to get someone else dispatched (because a representative had not contacted me at all) and I get set up with an appointment for Sears on June 5 from 1 - 5 pm. Great!

Our central AC unit went out the Friday before Memorial Day. They recently had someone come out and "fix" it, September 2018. Which we believe it wasn't really fixed because two weeks after that we had to turn on our heat for the winter. We just turned on our A/C for the summer and it hasn't worked. We called and let them know as we were on vacation, May 24th. We were told that someone would be at our house on Tuesday (May 28th) to look at our AC unit. Tuesday comes around and we take off work because the supervisor we talked to on the 24th told us someone would come in between 8 a.m. and 5 p.m.. 3:00pm comes around and no one called or showed up to our house. I then called them around 3:30pm and ask them if someone still coming. They told me no even though my fiancee took a day off work. So we lost a days pay.

Submitted a claim for a leaking furnace. Completed the claim form through the website and someone came out within 24 hours. I was pleased at how prompt everything was. The trouble started once I submitted the claim for reimbursement. I paid the contractor and the money was being sent to me (I chose to work with a different company then the one that was sent out — this was approved by the company). I have now waited 2 months for the refund. Every time I call to check on the process, everyone plays dumb and I have to explain everything for square one. I get transferred around and then just told to “wait”. If I ask for numbers/direct lines I’m told they don’t have direct Phone lines. Complete waste of time. I’ve yet to receive a refund — stay away from this Company, the aggravation isn’t worth it. [I only provided 1 star because the star rating is required.]

I have been with AHS for years. Every time something breaks down. I call them or go on their website and request an appt. In the case of my washing machine. It wouldn't drain or spin. The water was still in there. Had to take clothes out and wring it out bring to a laundromat and I dried them there too. I made an appt With AHS online, paid with my credit card for the service charge for a date convenient for me. He came fixed the problem. Thought it was the motor. He had to drain the machine first. I needed a new thing for it to spin and another piece. He was from Sears. Very helpful answering questions and telling me what the problem was. I will continue to use American Home Shield.

This company is currently in the process of providing by far the worst service I have ever experienced. We contacted AHS on May 14th to service our non functioning air conditioning unit. A vendor was contracted and sent to our home to identify the problem. The problem was identified and we were subsequently told the part was ordered. Our warranty account indicated the part was ordered May 14th. After receiving zero correspondence from both companies I began trying to get answers. After approximately 6 phone calls to both the warranty company and heating and cooling company, it is now June 5th and we are still without answers from either company and without air conditioning. Absolutely unacceptable!

American Home Shield is by far the most dishonest company we have gone with. They send out companies they are not familiar with, therefore making it hard to communicate any problems. We received a message from a plumbing company that American Home Shield contacted them and they would reach out to us within 24 hours TO MAKE AN APPOINTMENT. 1 hour later I had a guy at my door from RANGERS HOLDING INC that said “I’m at your door, answer it.” I told him to leave, I was at work. American Home Shield charged us still $100 and refuses to credit us for work that was NOT DONE. We have called them non stop for a week with no help. This is the second time this has happened.

FYI: AMERICAN HOME SHIELD warranty company is the biggest scam! Our AC has been having issues for the last two weeks. TWO WEEKS! They have sent the most incompetent technicians. Think... LARRY THE CABLE GUY. The AC is still not operating well blowing out hot air. We call again indicating the issue has not been resolved, and get the runaround and no callbacks or follow-ups. Highly frustrating, especially in the Texas heat. It is hotter than Hades in our house. I feel deceived and duped by this company. I have been a customer for more than 10 years. I cannot wait to cancel this policy. The AC unit is 17 years old. They are going to replace the coils?! THE COILS?! ARE YOU KIDDING ME RIGHT NOW!? They are doing everything they can to delay the inevitable. The AC unit needs to be replaced. The out of pocket costs are astronomical. What a ripoff!!!!

We have had our air conditioner break down 2 summers in a row in mid May. Last summer it took 3 weeks to fix. We are going on 3 weeks now getting the replacement part to the repair shop, and a follow up appt. to have the technician fix the problem. Why in the world would you only have one company to work with warranty items in a 50 mile radius. Customer service puts the blame on the repair co. While the repair company puts it on the warranty service. AND it’s costing us $800.00 out of pocket for the freon! What $ did I save having a warranty co? I am very displeased with customer service. Will not recommend this co. to anyone I know.

I have coverage for my rental townhouse. Refrigerator stopped working and have been trying for a month to get it fixed. When I call the contractor they say I need to call AHS to expedite parts. When I call AHS they say contractor needs to request parts. Once even wrong parts were sent. Bottom line is my tenant is without a refrigerator for a month. Wasting my time chasing these guys.

This began back in April. American Home Shield had a special for a $75 AC check up. We had no problems before then. By the time Myers AC Heating and Plumbing finished, we paid out $1240.00 for repairs supposedly not covered by our home warranty. First of all the first technician did not do a good job as he missed that our breaker was bad. Before the second technicians came out, we got a second opinion so we waited a week to make an appointment. It was still cool during that time. The second 2 technicians came out that did the shabby work. They left things dirty also. The system ran for a while then eventually stopped.

The contractor that American Home Shield sent out was great. Our microwave had caught fire for the second time and they came out. Within five minutes, he determined it was unsafe. He said he wasn't fixing it. They were gonna get it replaced, which I'm happy about because even if they were going to repair it, I wouldn't wanna use it anymore. So so far, that's great. They contacted American Home Shield and put in a claim. Then I got an email indicating that I needed to pick out the replacement but they didn't give me a very detailed description of how to take measurements of a microwave. I didn't know I had to measure from the back of the microwave to the handle and I don't know who would know to do that.

We call American Home Shield for our claims and they try to get somebody out here that's available as soon as possible. But the turnaround time is usually a couple of days. The technicians were very professional. We filed a claim when the lights kept going on and off, and then one of the circuit breakers’ outlets keep popping out. The tech told us to make sure we have LED light bulbs in there, and then he changed the socket with the circuit breaker. So far, everything seems to be fine.

Something was wrong with our dishwasher. As a matter of fact, we had it repaired several weeks ago and it went bad again. We submitted a claim over the phone with AHS and we had to wait a little bit because when you call, you have to wait until you’re the next person in the queue. But other than that, it was good and they solved my problem. They got a repair person, made an appointment, and got the thing done. But it took two visits to get the thing rectified.