American Home Shield Reviews

I did the initial claim for my HVAC system through their online portal. Then they reached out to me and we set it up. When they reached out to me, we had to figure out who was available on their system to come out and do the work and the evaluation. I had to call Fast Heating and Cooling and set up a time for them to come out. Then they came out, did their assessment and they came back. I didn't have the greatest experience with them. Initially, I requested somebody that I was familiar with, Beverly Heating & Cooling Services. But American Home Shield didn't send them out because they told me that they weren't available in my area to be sent out and then that became untrue because they ended up going out eventually.

I called Home Shield to have the locks rekeyed. Lang's came out and the tech did the job efficiently.

One of the stoves wasn't igniting and it was almost like there was a blockage in the gas line. I called the number that was provided to me by American Home Shield and they worked with us. They told us when they had the next availability for the tech to come out and I wasn't able to do one of the days, so they rearranged it.

Everything's been good so far with American Home Shield. Specifically, for the dryer, it was fixed. It’s now working. However, I haven't been able to reach anyone about the other claim we have for the furnace. I’m still trying to figure out what's going on.

Anybody who owns a home should have American Home Shield. They're professional, quick, and reliable. They're great. I submitted a work order online and things went smoothly. It was wonderful and they moved me up quicker than the initial date given. The contractor was fantastic and she was very respectful and well dressed as well.

I called American Home Shield and they told them my washer was broken and was not working properly. They sent somebody out to fix it and they were very good. They fixed everything that day in less than an hour. My washer has been working fine. From the time I placed the phone call until the job was done, American Home Shield was very courteous and very efficient.

In 2018, I had someone come out for my dishwasher and he said I needed a motherboard. He never came back. I called American Home Shield and they said they would call the person. But he never ever came back. I would call and sometimes people would say they would call me back and I would give them my name and number. They didn't call back. Then I would speak with someone and they would transfer me. When I was transferred, there were times when I was on hold for two hours and at one time, two and a half. I just put my phone on speaker and I did things around my home, so I would not really recommend American Home Shield to anyone. One time too, I was on hold so long that my phone died. It was an ordeal to connect.

The tech came when he said he would and he did a good job and keyed all the locks. They all work really well.

I called up the numbers that I wanted to put in a claim and then they had an automated phone selection. They didn't have too many variables on the plumbing issues so I picked the one that applied best. When the company called, I explained it in better detail and there was no problem. All in all, it went smoothly. The people at Barker Services are outstanding. They were scheduled for the next day but they called me late in the afternoon and said, "Hey, do you care if we stop by now?" So that was pleasant. The guy was very professional and very friendly. He did an outstanding job and he fixed the issue. Having the warranty is like a safety factor. Somebody's issues can turn out to be very, very, very costly and it's comfortable to know that you have it.

The AC was not working and American Home Shield sent the guys from Connett Services out. They had to push the order through and they were able to get to me in three days. They got everything working. The claims process seems pretty straightforward. But the details were kind of generic. American Home Shield should have a better chat option on the website to reach customer service 'cause I had to call every time.

We were having a leak and a rummage in the plumbing. It was simple to submit the claim with American Home Shield and the tech they sent out made a fix immediately. But the statement that was made in our home wasn't translated on the report, so a part of the service wasn't covered by the warranty. Contractors need to annotate what they tell you in your home on their report to AHS.

American Home Shield has always been really good every time I’ve had to use them. My claim for my air conditioner was great. I had my daughter call them and the gentlemen came out. He was very pleasant. He came in in the laundry room and took the things off the wall where you put the filter and the one below it. He squatted down, put his hand in there and pulled this dead rat out of there. Evidently, the rat came up through a hole in the floor and when the air conditioner turned on, it got this rat in the thing that goes around. It kept going around and that's what was making the racket. It made this part go sideways and he had to put that back. I hit the button and it was fine. He was such a nice gentleman.

Both the technician and the plumber who came were very professional and they knew right away. They were quick too. For both of them, it was altogether 10 minutes. They were good and the experience was fine. Making a claim was easy. Any service is important with American Home Shield and it gets done right away. They contact you and the claim is a quick step. The turnaround is awesome. I have done services before but it being with AHS, was the best service I've ever had and seen. AHS is very efficient and the cost, compared to what you actually pay out of pocket, is very reasonable. It's stable and you can't beat it.

We've had MC2 Appliance before and we've always been pleased with their work and their professionalism. Recently, he came out for a clicking that was going on in the ice maker, which we keep turned off because they're notorious for leaking. I had bought a countertop ice maker that makes smaller ice and makes it better. It makes ice like the restaurant, the Sonic drive-in. Opal is the name of it. He fixed the ice maker and then did not install it back into the freezer at my request because we weren't gonna use it and the ice maker just needed to be reset. It was trying to complete a cycle. Something happened that made it get into this cycle that made it click. So, he just reset it but did not plug it back into the freezer at my request since we had that other ice maker. Everything's working fine now.

American Home Shield seems to answer my service calls and I have no complaints with them whatsoever. I had an issue where the sink that the garbage disposal was connected to had a very slow drain and appeared to be clogged up. I looked at the pipes and saw no clog there. I determined it was something inside the garbage disposal. Since the sink was not draining properly, it hindered us from being able to wash dishes in a timely manner and keeping things clean and tidy. I initially called American Home Shield but then I went online and made the service call. They gave me Red Dragon as the servicing vendor and their tech did a great job. He contacted me really quickly. He got here and took care of the issue in no time flat. He replaced the garbage disposal and it is absolutely fine now. He was excellent.

The oven would not start, would not turn on at all. The website of AHS was easy when I submitted a claim. I didn't have an issue with it. They gave me a timing of when the contractors would be here. In fact, the contractor was here before then. He was here quicker than the time that I was given. Appliance Tech was great. These folks were absolutely professional. He was very courteous, did everything he had to do and left everything very clean after he was done. He said, “If you have any issues, just please call us and let us know.” Everything's been fully functional since then. The oven's been working great. We've used it multiple times. Our experience with AHS was very easy. It was a no-brainer. Everything went exactly how it should go. Everything went very well and the problem got fixed.

I filed a claim with AHS online for the AC and Integrity Conditioning & Heating was dispatched in a couple of days. The guy that came by was very friendly and very efficient. He knew exactly what he was doing. He wasn't here long and the problem was solved. The AC has been functioning great.

I called American Home Shield to handle our ceiling fan issue. Something must have gotten broke inside and it wasn't running. They sent their tech from Ideal Services and he fixed my problem. AHS's techs have all been nice workers. Having their warranty has been pretty good for me. This has been the third time that I called them - the first being for a plug and the second for the grinder in my kitchen.

The initial and continuing issue is my air conditioning is not cooling. It's been going on for a month now. The first gentleman Home Shield sent out said he doesn't do my type of air conditioning. They connected me with Koning and the guy came in and said he fixed it. A week later, the AC stopped cooling. It was registering 77 jumping to 84. I called them again, Koning came in again, and they said they fixed it. Sure enough, it went right back up. It just stopped cooling. Then they came in again on a Friday and the guy said he fixed it. He left at two o'clock. He set my thermostat at 75 and the indoor temperature on the thermostat read 77. At 5:30, it was still reading 77 and the thermostat was still set at 75.

I had an issue with my garbage disposal but High Priority Plumbing wasn't able to troubleshoot or pinpoint. They said I should contact another contractor. So I ended up fixing it myself. Since I paid for service that wasn't really provided, I don't know if I got any value out of the warranty because the service provider couldn't fix the problem. Then when I reached out back to American Home Shield about it, they said the case wasn't closed yet. So I'm just out of $100 and I don't have any recourse. I would have looked for a different provider. But since it was part of the purchase agreement that was selected for me, I didn't have a choice in the matter. So I would not use the service if I had the choice.

I've been with American Home Shield for over 20 years and I like that they cover some stuff. There are different coverages you can get in it although I wonder where all the upgrades gotta come through now. I had a hot water heater that started leaking recently. The technician from Best Care Home Services took care of the problem. He was real knowledgeable about what was going on and he did all the upgrades. I went and checked it, he did a good job. Everything went well.

We just moved in and I called one of the numbers in the emails that American Home Shield sent me. We were having some issues with our washing machine and Amazing Plumbing was great. They were very helpful. However, it was not covered. The issue was the washing machine rather than the plumbing so they weren't able to do anything. Still, moving into a older condo, we figured it was a good idea to get a warranty. A friend told me they'd done American Home Shield in the past so I went with that.

The electric stopped working in certain parts of the house. The contractor was on time and they were able to fix the issue pretty quick. The tech let us know that it was a real simple fix.

The control panel for the pool equipment had died for some reason. It wasn't functioning properly so Watertight Pool and Spa came out. They had to order a new control panel to replace the one that wasn't working. When I called to let them know I couldn't program my pool with the new control panel, they ordered one that would be compatible. They had some internal ordering issues and I hadn't heard from them for a couple weeks. I called and after a couple of days, they called back. They came out and brought a new control panel. They explained to me their internal ordering issues and apologized. I was pleased because they admitted the mistake and I got a better piece of equipment out of it.

We like American Home Shield. We got it for 25 years so we’re happy with it. When the garbage disposal wasn't working, the technician had a little wrench and fixed it. He left me with it so that if it happens again, I can fix it. He was on time and he was a very friendly guy.

There was essentially clog that was filling in the hole in the pipe. H & K Plumbing came out and was right on time. They just punched it. First, it wasn't working, and then they were persistent, and then they resolved the issue. They got a whole bunch of stuff out. When they took it out, the pipe started the leak, and it was leaking from the basement down into the kitchen. I called AHS back to see if that covers a leak. They said no if I couldn't see it. Then I tore down the ceiling. It turns out it's been leaking for a long time. The guy tore it down and then it was like all the joints were moldy and rotten. He took that out. Now, there's nothing in there. Another contractor went and put the floor back. They had masks on. It's just that AHS customer service is not easy to get through to. But the people have been friendly once I've gotten through to them. It's a long wait time or sometimes they call back, but it might be two or three hours.

The contractors that came for our plumbing issue were great. They called me beforehand to communicate the specific timeframe and then they showed up when they said they would. They did the work and left in a short amount of time, and everything's working fine. They also wore masks. They stood back a bit when talking to me. They were careful about what they touched when they came in. I would go back to them again.

The technician was on time. They gave me a five-hour window, and they came out early for the AC. They had a mask and gloves on and everything was good, including the performance. In the beginning though, it was not that good. We were trying to get our AC fixed but they couldn’t do anything for us right away. We're in Florida and it was a lot of hassle. We were getting the runaround and we had to make a lot of phone calls to get that running, but now, we're good. The AC is working fine too.

I've had claims with AHS where I've had big issues. They've been getting dragged on for months and I'm not happy with that at all. Things take a lot of time with Home Shield and they don't cover a lot. With my AC problem, they only covered 30% instead of the entire problem. Recently, my outside faucet and hose was leaking water. I submitted a request to American Home Shield and they assigned a vendor to me. Within a few days the tech from their contractor J & K Plumbing came and fixed my issue. Everything has been perfect since then.

Sometimes I like to talk to someone to see if they can give me some advice, but it's very hard to talk to someone at American Home Shield. I'm on hold for a long time and I tend to never get a person or never be able to make a claim. When the fan was not turning on the AC, I requested the claim online. The technician from Comfort Zone came and he was able to fix my air conditioner within 20 minutes at the most. He also gave me recommendations on how to do preventive maintenance.

American Home Shield came out and honored their contract. I can understand some reps a lot better than most of those that I talked to because of the accent they use though. I'm 62 years old, and I have a little ringing in my ears. If they don't enunciate and speak good English, I lose it. I don't hear it at all. Other than that, I got my claim started online, and then I got the call that the contractor was coming in. I had them here in a few days and we got a brand new outside unit.

MJS Plumbing came out and they fixed the drain and the bathtub, which was caused when the contractor took that all apart to fix the leak from the trap in the downstairs bathroom. So all of that was connected. The contractor was good. He knows what he's doing, but it was because of the communication issue with some of the customer service folks. Because I got a call from them yesterday, the faucets are what my issue is, and I don't know what they were doing. I'm really frustrated.

The contractor that came for our AC was very good. He let me know that he was on his way, let me know he was 15 minutes out. The water was clogged up. I was assuming it was an algae that was clogging it and I couldn't find where that was. I’ve worked on several air conditioning units, including the ones at work. This one's pretty old, but he’s a pro. He fixed it quickly. It's been performing very well since he came out. It got the air up and running and it prevented the water from dripping all over the garage and all over the stuff we have around the air conditioner, so it made us feel a lot better. I was very happy. I would definitely recommend American Home Shield. When we bought the house, there are several things that are old in it. The hot water heater and the AC unit are pretty old. It'd be better to have AHS just in case and we're glad we did.

I gave them a call and Reality Rekey came out the next day. It was great and quick. AHS was the best option for me. I haven't even been in my house 30 days but I feel protected so far.

The fan in our downstairs condenser was not working so it wasn't cooling. I notified Home Shield on the website and they said we would be contacted within 24 hours. Within three hours, Sirius Plumbing and Air Conditioning was here. They were great and the condenser has been working fine. It was 100 degrees that day and the repair helped tremendously. Every contractor that has come out for us has been awesome.

We had a showerhead that was leaking and Zenco Plumbing fixed it. We were very happy with that. My husband said that he would use them again. They also spoke very highly of American Home Shield.

I was having trouble with the dryer drying. The contractors came out and fixed the dryer. They were good contractors. The dryer's been going good.

I have two air conditioners, one that does the back part of the house with the bedrooms and another one does the kitchen, living room, great room and game room. The one the front part of that house wasn't working at all and the back one wasn't seeming to get the house cool. American Home Shield sent out a repair guy from Quick Response. He was really great. I really recommend that AHS keeps him and use him a lot ‘cause they will have a ton of happy customers. He's super professional but friendly. He did a really good job. He found out that there were a major leakage and some other problems with the front air conditioner and it had to be replaced.

The only problem I have with American Home Shield is the fact that it's hard to get ahold of their operators. I spent almost an hour on the phone trying to talk to someone about the issue on my plumbing not being resolved. I do most of my claims online. I have no problem with that. I get that through and they're very quick in responding to that. But if I have a problem with the repair people that have come out and then trying to get back to talk to someone to get it continued, that’s what the problem is and that's what I don’t like.

I love American Home Shield. I called them to let them know that I wanted to get some locks changed. They set it up for me and were able to get them changed. They sent someone to the house to do it and everything was great. The experience was nice, simple and easy. It's the way I like it.

The pump motor that runs the filter for the pool was making a loud noise and then it went out. All American called me the next day after I placed a work order. They came out and troubleshot it. The technician said that it needed a pump. Things have been hard to get due to Coronavirus. So he just said that if he couldn't get here the next day, I should buy some chlorine and keep the fountain running so I could keep the pool going and it wouldn't go stagnant. It was very helpful. Then the technician called me the next day and said that the pump was here. So he came out and fixed everything. They did a great job and I was very happy with them. I had placed a work order with the previous pool company that was doing some work and their guy did a good job, but it wasn't as good as All American.

American Home Shield has a straightforward process. It was easy when I made a service request and it happened very quickly. My refrigerator needed some more coolant in it and the contractor who came was good. He didn't have the coolant needed and he wasn't able to fix the issue but he let American Home Shield know. They then sent somebody out a day later.

We had an air conditioner issue. It had made a loud noise and it sounded like it just turned off. I went through my AHS app and I made an appointment through there. I like the app. That was the second claim I've ever had to make but I like to get on there. If I need to update my info or check to see what they cover in case anything happens, it's so easy to use. I got notified on my email when I made the appointment. 'Cause I had to make two appointments for that. The first contractors, they weren't gonna come. They had called me after I made the appointment. They weren't able to come for like a few weeks. So I had to reschedule with the company that came up because it was too hot.

One of the rooms wasn't cooling so we wanted to make sure that there wasn't anything broken in the attic. The technicians inspected the AC and everything was good. They did some adjustments on the fence and that seemed to help a little bit. It's working now. It was just that one room so, you can feel that it's cooler than it was. I just started with American Home Shield because I just moved into this house three weeks ago but so far, I'm happy with their service. I like the experience because it's very simple. I just go on the website and submit my claim, which makes it nice and easy. I don't even have to talk to anybody from them.

The garbage disposal gave up then the water line in the bathroom has been leaking about a month after I moved in. Filing the claim was much easier to do online. I had everything taken care of in about five minutes. I tried to get through on a phone call but I was on hold. I gave up after an hour. Plumbers Inc. came out and they were fine.

The Yamaz Plumbing tech changed out three faucets and swapped out the disposal because it wasn't working. And he did the shower and he swapped the spigot because when I would turn the shower on, the spigot would still keep flowing. He was awesome. He did the stuff so fast and so quick.

I submit claims to Home Shield online and then, I would get an email and a text when to expect the contractors. I've been pretty happy with the contractors. They're very helpful and very knowledgeable. Elite Heating & Air Conditioning has been working off and on on my air conditioner. I have recommended Home Shield to my friends. They've saved us thousands of dollars.

I called American Home Shield once and everything got fixed. Since it was my first claim with them, I got what I expected to happen. It went pretty well.

We had condensation coming out of our vents. It was dripping water and we thought maybe there was some leak going on, but it ended up being just condensation. The contractor who came was very friendly, very knowledgeable and provided a lot of knowledge. He checked the system for me and did a lot of things that he didn't really have to do, but he just wanted to double-check things. It's been good since then. I love AHS. It's so handy and it's a peace of mind to have it.

We had a water heater leak and filing a claim for this one was easy. On my latter ones, it was a long hold time. The last two on the AC was plus one hour, which was concerning but this one took 20 minutes. The rep scheduled the appointment right away. We did it in the morning and DFW Plumbing came out two hours later, which was awesome. This company was very professional. They did their job and gave me some recommendations. The service was perfect and I was happy with everything.

The microwave oven was not working. I submitted a claim to American Home Shield on the internet. The contractor they sent was good. They came in and replaced a part. My experience was excellent.

J-Star Services repaired one faucet and replaced another one. I scheduled the claim on Sunday and I talked to them the next day Monday. There was a little bit of confusion and whether it was covered through the insurance or not. I had to kinda go back and forth between American Home Shield and them. American Home Shield said it was but they were saying it wasn’t so it kinda got delayed. They came out Wednesday versus Tuesday. But they were fine. American Home Shield is kind of an extra insurance. If something breaks, I just have to pay my co-pay. If they send somebody out and that person's not very good or they mess up, I'm assuming that they will take responsibility because they send them out.

It all went real good for the refrigerator and the AC unit that I had fixed through American Home Shield. I called them in both at the same time but the guy for the refrigerator came out last. He was professional, on-time and got it done in 30 minutes once he got the part. It took a week for the part to come in after he figured out what the problem was. I'm happy I did American Home Shield.

The previous guy who came for my refrigerator kept saying that he didn't receive the right part from American Home Shield. I kept asking and asking and American Home Shield assigned me a different contractor, Alliance Appliance. A guy came out maybe a month ago for my refrigerator. He checked the part and said he will order it. I called Alliance Appliance three days ago and they said they haven't received the part yet. But they have ordered it and as soon as they receive it, they are gonna give me a call to schedule an appointment. This is for the wrong part for my small Frigidaire that I have in my basement. It's a thermostat.

One night, I came home and I couldn't close my door. So, I had to call the neighbor. My husband passed away last year, and I haven’t have nobody close my door. It was 11:00 at night and it’s stuck. My neighbor came over and closed it. I called American Home Shield and they sent Garage Doors and More out a couple of days later. The dude that came out said that I needed a part for it to close, but they didn’t have it because of the COVID in the mail, so they had to order it. I waited. I called back to ask the lady if she knew when the part was gonna come in because I was having issues with my door. It got stuck again and it won’t open. She said it would be back within a week and someone will come out. Someone came out like she said, and they fixed it. The dude who came out did a good job. He had his mask on, too.

The toilet wasn't flushing properly. It wasn't filling. It was easy submitting the claim online to American Home Shield and the contractor who came was able to fix the problem.

American Home Shield is the WORST company to deal with! We had an emergency septic backup on Friday afternoon. Called AHS immediately after situation only to wait on hold for AN HOUR AND HALF to be hung up on then called back and another 1 hour 43 minutes hold to see WHEN someone will be out (after the $100 fee they require first). The guy has no idea when someone will be out. I explained to the representative this is an emergency and we cannot use any facilities in the house. He then puts me on hold to check status. 18 minutes later hangs up!!.

My Tek Services came out for a service request I put in with American Home Shield. It was easy doing that over the website. Everything went well. The guy came in for the gas stove and he was good. Everything is working functionally now.

I was happy with what the contractor did. He did a good job. The air conditioner was dripping water all over everything. He cleaned it out and told me what was causing it. The problem with air conditioner is that he said it would stop up again. The line gets stopped up because of the way the plumbing is installed. It's still a problem and it's a plumbing problem, not a general air conditioning problem.

Our hot water tank leaked, cracked, and broke. I notified American Home Shield through the website. Their website is quick and easy to navigate. It worked out really well and pretty quickly. The contractor from Tri County Plumbing is one of the best ones I've ever worked with. He was excellent. Everything has been good since they came out. It's pretty tough without a hot water tank. So the repair was crucially important.

I call to submit my claims with American Home Shield. Sometimes, it could be hard but sometimes, you can get through. I had a claim for an electric issue, and they sent Palmer Electric out. The first guy did not solve the issue, but the second guy did. American Home Shield needs to work out a couple of bugs, but overall, they’re pretty good.

My faucet was leaking and Home Shield sent the same guy out about three times and he didn't fix it. And every time I requested somebody else to come out, they wouldn't send anybody else. The tech had to come so many times before they realized that he didn't know what he was doing. I had to turn my faucet off from underneath and all that. It was resolved when Home Shield sent someone else. Also, I had a problem with a leak under my house and Home Shield refused to pay the claim because of something I said at the beginning, which I didn't know what was going on. I was very unhappy with them. I almost changed at that time.

Somebody told me about this wonderful company called American Home Shield and they kept pushing me until I finally decided to give them a call. I never had any issues but once I start paying them, then things will start happening. Overall, the service with American Home Shield is good but I'm gonna have to get used to putting my request in online. I did it online one time and it was a total disaster, which is why I don't do it that way. I didn't make things clear and I had to pay a fee again because of the way I worded it. So I prefer to call in but sometimes there's a long wait period to call in a work order.

Everett Service Company came out for an electrical issue. Their technician had the mask and he did safety precautions. The issue was both the switch and wires and he was able to fix them. I like the prompt service and the ease of access to go online. You don't have to talk to anybody. The tech always called before he would come and he was very courteous and quick. So, I enjoy them.

If there are older appliances in the home, I would do the warranty. In the end, it doesn't cost that much for a little bit of peace of mind and so far, having AHS has served its purpose. Submitting a claim with them was fairly simple. It has been hard to call them but for my last claim, I did it online and it was a lot easier. My AC unit stopped working twice then the third time, the contractors came out because it kept shutting my breaker off. They put a new compressor and there was some stuff that they added to the air conditioner. It works perfectly now.

My washer wasn't draining the water after the cycle. All In One Appliance Repair came out and replaced the pump and everything was all good after that. The claims process through American Home Shield was pretty simple, especially now you can just file the claim online. The guys from All In One Appliance were concerned on the questionnaire online that it didn't say whether or not my washer was on a stand or not. That dictates how many people they’ll need to send out on the job. The guy came one day and he was by himself and realized my washer was not on a stand. He questioned me about that as far as when I applied for the service, did it have a question on there whether or not it was on a stand or not. I told him there wasn't. So he said that they had requested that American Home Shield put that on their application and, apparently, they didn't do it. He said he had to request they do it again.

Our AC stopped working. It was 85 degrees in the house. It was pretty miserable. At the end of the day, we figured out our AC was not working. I filed the claim the next morning. I did it through Home Shield's online portal. I was able to do it with no problem, and get information and confirmation right away. I was given a window of time when the contractor would come out. Renaud Brothers then came out. The tech was on time. He went right to work and the problem was solved. There was a bad part and the tech was able to fix it right away. Also, he was very knowledgeable and professional. He was able to get the AC up and running. It works great now. It’s a lot better when the AC works. I was happy with the service.

We had a toilet leak. It kept running. There was a noise coming. I had four toilets with similar issues, two were making noise, two were leaking. So when I tried to submit it online at AHS, it gave me an option of a maximum of three. So, when the guy came in, I showed him all four and they called American Home Shield back and got it approved that it was not three, it was four.

I called AHS because our AC started blowing hot air. They told me the contractors were gonna call me within the next 24 hours. The contractors came right out. They were amazing. When they fixed it the first time, it broke the same night, but they came right back out. I was nine months pregnant and they wasted no time coming out. I would definitely tell others to get American Home Shield.

I called AHS and the contractor was sent out the next day. It was relatively quick. There was a couple of switches that didn't work. I also had an issue with the shower lamps and there were some wiring issues downstairs. They told me that there was a bad connection down there and that's why the two switches weren't working. They were great. They were informative and they fixed the connection. So the lights work now. I can use my light before going down a dark set of steps. It's been very convenient. Working with AHS was pretty easy and convenient. They got back to me when I didn't wanna hold for a representative very quickly. So that was great. They were pretty informative.

I had a heater issue and I submitted a claim by phone to American Home Shield. The rep whom I spoke to was excellent and in five days, their techs from Universal Plumbing came. They provided good service and things have been excellent since then.

I like Home Shield. I've had them for over 10 years. The submitting a claim process has gotten a lot easier over the years. Doing it online makes it a lot simpler so I didn’t have to do the old school phone prompts or having to wait for someone. It's definitely easier submitting online. Golden Appliance Repair was very prompt. They communicated very well regarding my service request as far as when they were coming. Everything went smooth. They had to come out twice. First time, just to diagnose. And second time, they actually fixed the problem. Two different people in both times. I had good results. Both had a face mask on.

My stove broke. I called AHS to submit a claim. The rep was good. The contractor came out the next day and he did a good job. He fixed it. It's working now. My experience with AHS has been good. No home should be without it.

The tech who came out for the stove was very professional. He was masked and he used all his precautions. He looked at the stove and figured out it was the motherboard. We had to wait for everything to get ordered. It was quite a process of hooking it, every back up. But there has been no problem since. We got rything hooked up correctly and it works. American Home Shield has been good, even when we’ve had multiple issues with this house. My daughter helped me submit the claim and they were pretty good. But it took a while sometimes to get a hold of people and question.

I had to call to submit the claim and it seems like every time I call them, I'm on hold for at least an hour. When the contractor came out to inspect the AC, they were cautious and used the things to put on their feet. But they were unable to make the repair. They explained what needed it be done and gave me an estimate of what it would cost. Whenever I have to call American Home Shield out, t's always something like a sales or something has to be sold to me. It's not like the technicians can come out and fix it and it's covered under American Home Shield. It's an additional cost that they have to sell me and that's with any of the technicians.

I called AHS to submit a claim and they said that they were gonna notify the contractor and the contractor sent me an email. I called the contractor and made an appointment and they came out. The drain was clogged. They fixed it and everything was back to perfect. I love American Home Shield. They couldn't have been better. They saved me so many times. The air conditioning broke. The contractors came, assessed it and fixed it. It was all good. It was all done timely and wonderfully and my tenant was thrilled and everything was fine.

The AC wasn't working and the temperature started rising all of a sudden. I tried to submit a claim online before in the past and it wasn't recognizing my account number. So my husband called to make a claim. They said somebody would contact us the next business day to schedule an appointment because it was a Sunday when we called. Island Breeze HVAC was excellent and their work was very good. They were pretty quick. We have air conditioning again. The weather that we’ve been having has been 90 to 100 degrees and 98% humidity here in North Carolina. It has been awful. So the repair helped tremendously. Overall, our experience with AHS has been good, so far.

With Corona, it was kinda tough having to wait forever to get through Home Shield. I filed a claim for the AC and I ended up having to wait to speak to a service rep. Massanelli came out and the tech replaced the thermostat and did something else to the AC. It’s running good. The person that they sent out was pretty good. I like him because he would come back. You could call him after he did the service call without having to call them back to see if it's the same issue. And I like American Home Shield. They're pretty good about sending somebody out, compared to the company I had before them. They always seem to have somebody that they can call and send in. You won't be stuck in limbo wondering what's gonna happen.

I’ve been with American Home Shield for a year and it is beneficial to have. It's easy to just have them have contractors come out, and not have to look for people and get things done. But the wait times were sometimes crazy whenever I put in a claim. It could be improved because being on hold for an hour was a little long. I’ve put in claims twice this year and I was on hold for an hour, even a little longer. Still, when I had a claim for the AC unit, everything was good. The technician from Relaxed Heating and Air was scheduled the next day and he fixed the issue.

I had a problem with the washer. Sears came and replaced the washer. I didn't know that there was a trap for cleaning it and it hadn’t been cleaned in a long time. So the contractor walked me through everything and showed me exactly what I needed to do so we never had the issue again. I had a problem with American Home Shield, but it wasn't for that. It was for my AC. But overall, I'm satisfied with AHS, but dissatisfied with the subcontractors.

I had a dryer that didn't seem to be working and the contractor that came out was pleasant and respectful. Since the repair, the dryer seems to be working and we haven't had any issue. The claim was easy to do and it was nice that they came right to the house and everything was handled.

On the hottest week we've had, my AC unit decided to go blip. It kept blowing air but it wasn't cooling my place. My husband handled the claim submission process and AHS sent Elite Heating & Air Conditioning. So far, we have had good luck with the contractors Home Shield sends out. I've had really good experiences with AHS. I recommend their warranty in my business and my customers have had really good experiences with them as well.

First, the contractor couldn't figure out what was wrong with the AC so they told me I needed to replace a breaker that I didn't need to. I replaced that. Then they came out and couldn't figure it out so I told them what the issue was with the air conditioner. They said that they'd order what I told them to order. Then they told me that they wanted to put on new Freon in the system when it has Freon.

The technician was on time when he came out and he did what he was supposed to have done. He came out twice, and then he told his people at Sears they couldn't fix my unit, so Home Shield got me another refrigerator. It took a week ‘cause the technician had to write those papers. My sister who lives down the street from me has Home Shield. She told me to go with them ‘cause any time they call, Home Shield would always come out. They've been great with me too.

The first guy that came out did partial repair on the outside unit. There was a bunch of leaves and debris on the coil outside. He cleaned that off and told me that he checked the freon and it was fine. But when I called him about an hour or so later and told him it still was not cooling, he said to give it another hour and call him back. It never cooled. The second guy that came out said it was low on freon that was why the coil was leaking. I told him the first guy that was out here said he checked the pressure and everything was fine but apparently that wasn't the case.

The bottom of my refrigerator wasn't cooling. I called AHS that morning and Morgan Henry Company came out within a couple hours. The interaction was great. Everything's good since they came.

My AC line was plugged up from mold. I had no difficulty with my claim submission and AHS did everything just like they should do. They were very kind and helpful. They assigned my claim to Yantra Air and their tech put some Clorox and cleaned out the unit. He told me how to take care of it too. It was an excellent job. This is the first time I've ever had a home warranty and my experience has been top of the line. On both times that contractors came, they did everything and were very professional.

The garbage disposal was leaking. I went online and logged into my Home Shield account. The website was easy enough to use. Then, I was given a number to reach out to Cornerstone and the plumber came out. He determined that the bottom of the disposal had pretty much rotted out. He said it's common after a number of years because of the hard water in the area. He got a replacement unit and replaced it. The guy did a very good job.

Our furnace wasn't working and even though it took a week for someone to come out, the guy that came was able to resolve the issue. The furnace is working fine now. My fiance said he did a fantastic job and that he was very nice and friendly. He was very pleased with him.

I had issues with plastic internal mechanisms in my tank which were worn out. Because of that, water wasn't flowing properly. SDL Plumbing was very thorough. The tech had the plastic mechanism needed in his truck and he replaced what I had in less than half an hour. He had his mask on and wore shoe boots and did everything he could to take precautions against the pandemic. Home Shield is world-class. I've used other home services before and they tend to send in Podunk companies to get the cheapest deal but AHS sends in quality companies so they are a great choice.

I've had American Home Shield for 10 years and I had no problems with them. For the most recent claim, the contractor came to do my electrical and it worked out great. They fixed it that day.

My air conditioner wasn't giving me any cold air. Submitting a claim for it over the phone to American Home Shield was really simple. My son made the call and he said everything went well. AHS sent a contractor and the tech fixed my issue that day. He was very nice. Everything went really smoothly and I'm glad the tech was able to fix things. I like what Home Shield has been doing for me for me so far.

One time, our air conditioner wasn’t cooling and living in Florida, we need the AC. Without American Home Shield, we wouldn't have been able to afford getting it fixed. Getting it fixed was a tremendous help. I filed the claim online and it was user-friendly. The contractors didn't follow through with their timeframe of contacting me and I had to reach back out to them, but then afterwards, I was given a timeframe. A technician then came and he was friendly and knowledgeable. The air conditioner has been great since the repair.

American Home Shield sent Moen Electric out for an electric issue. The guy was great, did a good job, got in and got out and went on his way. He's the ultimate professional. I've had American Home Shield for lots of years. I've seen the co-pay go up quite a bit. Other than that, I tell people all the time that I have nothing but good luck. You hear horror stories with American Home Shield. I have not experienced that. It's all been good. I've had nothing but good success for years. So, I always recommend it to people, especially if they have big old things like refrigerators and air conditioning units and stuff that may go at some point and that's expensive.

My AC wouldn't blow out cold air and wouldn't work at all. I submitted a claim to American Home Shield and a guy from May Heating and Air came to do service. AHS doesn't take long to send their contractors out. They were gonna send someone else out initially and I told them that contractor would take too long and that they should find me someone else who could come out earlier. The tech from May Heating was nice and professional and he was able to fix things that same day.

With American Home Shield, I go online when I have an issue and ask for a service request. Someone then calls me and there are a couple of contacts a long the way to make sure things are moving along smoothly. My thermostat was shorting out and there was a part in my air conditioning that burned out. I filed a request to American Home Shield and they sent a contractor called Beaches Air Conditioning. The tech from there was very nice and knowledgeable. He replaced my thermostat and we thought that would fix my issues. But then, the next day, the temperature at my house was going up again. It was at 77 and not at 72 like it was supposed to be. We called the guy from Beaches Air back and he was pretty quick about doing that.

The fridge was full of water in the icemaker. I had a claim with AHS and the contractors came out pretty quickly. Then we had to wait for a while for the parts to come in. After that, they fixed the problem, so we were able to use the icemaker. All in all, we were very satisfied.

It was fairly easy making a claim with AHS. The home warranty was part of my home purchase so my account was not probably been set up yet so I ended up calling them. I talked to a representative and that went fine. They sent out Bestway Mechanical to resolve the issue. Everything's great. AHS has excellent service and the service itself is highly recommended to any homeowner.

The gentleman that came out for the dryer was very nice. However, he came a little longer than I hoped for and carrying my wet laundry down the street to the neighbor's house wasn't very pleasant. He replaced the part that he thought was the issue but he still couldn't get the dryer to turn on so he called. He was on the phone with his boss and they discussed it. They decided it had to be the motor so they replaced it. It still wasn't acting right so they replaced the circuit board. The guy was very lovely and got the dryer to work. In the end, that's all that mattered.

The blower stopped working on the air conditioner. We could hear the air conditioner clicking on, but the blower wasn't activating. The technician that came out was great. Everything's working fine now. I liked American Home Shield this time. The last repair I had, I hated American Home Shield. I have a mini-split unit. I had three people come out before, finally, the third company started substituting parts. So, they replaced the mainboard inside the exterior unit, and then they replaced the main board on the interior unit and they still couldn't get it to work right. They kept complaining that there was no shutoff. I didn't install the unit. I didn't know where the shutoff is. But a couple of weeks ago, I was cleaning in my office and I followed the conduit exactly 18 inches to the wall where there's a shutoff. It was like the guy didn't even look.

For my pool problem, American Home Shield sent out Sutherland. They kept coming out because the furnace kept going out. And every time they would come out, it was the same thing. Come to find out the last time they came out that the whole unit needed to be replaced because it had rotted on the inside. It had rusted out. There were so many hazards. For one, there was a carbon monoxide leak.

American Home Shield continuously goes up in price every year. I understand inflation but then when I came in, I got a deal and I've gotten shafted after that. The only way I can change the price is if I change how many things I want serviced. I like the amount of things that AHS services. I also like that they usually get back to me pretty quickly.

American Home Shield sent Mountain Appliance Services to service the washer and dryer. The dryer was running, and the clothes were extremely dry and hot. And it continued to run, so the timer wasn’t working. The washing machine gets lint on all of my black clothes, and that's really not been resolved. As far as submitting the claim to AHS, I went on my computer and looked for their information, and I contacted them. Their website was very user-friendly. They gave me a timeframe that someone would be contacting me and someone did contact me within that time.

Submitting claims to Home Shield has been an easy process. The contractors have all been very professional and courteous. The two times I had them out, once for my garage door and the second time for my air conditioner, they fixed everything within a short period of time and I was back and running.

American Home Shield is very prompt and easy to work with. I did a claim online through the web app and it was simple. We had something wrong with the oven and they sent someone out as quick as possible. The contractor showed up on time, fixed the issue and even called us back to make sure it was still working okay. They were great.

The hot water heater rusted out. I called in a claim with AHS and the rep I spoke with was fantastic. They sent out Cogar Plumbing and everything went very well. The process was smooth as could be and easy. The techs were great and professional, too. They cleaned up behind themselves and were wearing masks the whole time. They had to replace the heater and it took two days to get the replacement.

Being a single person, when something goes wrong, I don't have the repair knowledge. So, it's easy for me to call. I'm glad that they have places like American Home Shield where you can have an insurance for people like me where I'd rather pay for something that I can use rather than not have it. Almost all my family has one. They said that if I got it and I love it, they were gonna get it too. I've got four family members that joined them because of me.

I had a floor drain in my basement that wasn't draining. I called American Home Shield. They set up an appointment with Thomas Brothers. The plumbers came out two days after the initial claim was filed. The guy that did the work, Scott, was very personable, very knowledgeable, was very quick to get right to fixing the problem, and gave me a little advice on how to prevent that type of situation from occurring in the future. Overall, I was very pleased with the service, with their attitude and their cordiality. Everything about the experience was about as painless as it could have been.

When we call, we usually get a technician the next day. It has been prompt. The man from Myers that first came out thought he fixed it. Water was coming out the bottom of the part of the AC inside the house and it made a funny noise. The tech took it apart and cleaned it out, and found gunk inside that might have been making the noise, because it has not made the noise since.

Veteran Heating & Air Conditioning's technician was phenomenal. I recommend him highly. I was very fortunate to get a great repairman, and who has been with Home Shield for a long time. However, the process is not the best process. Where we live, they don't have any air conditioning and heating companies signed up with Home Shield. So, somebody had to come from another town. I wasn't given the option to be able to call my own people. I even asked to speak to a supervisor and I never got a supervisor to this day.

We had the house rekeyed and the contractor that American Home Shield sent was great. The keys all work. We've had good luck with everything so far.

I submitted a request to American Home Shield for a property I'm managing. It was to have a hole in the ceiling underneath the bathtub repaired. I don't have access through their online resource to report a claim or follow up on one because I can't give AHS the information they need. So, I have to phone the claim in. When I make calls to AHS, I have to go on hold for an hour to get anybody to answer and it's horrible. Still, once I get AHS on the phone, I really like them as they're efficient.

We had water leaking from our rental's furnace. I called in a claim to American Home Shield and told them to send someone out. My tenant had to put a bucket to catch the water that was coming out of there and she had to keep emptying the bucket as the water was leaking so fast. The rep told me that Hospitality Heating and Air Conditioning, one of their contractors would come the following day. The rep said the gentleman from there would call me when he is 30 minutes away from my rental property. Since he came, the furnace has been functioning well. I've been with AHS for a while now and I've always been pleased with what they do.

We've had American Home Shield for years and some of their contractors are not worth a damn. This recent contractor from Max Cool Air Conditioning was the best I'd ever seen. He was very knowledgeable and identified the problem right away. They had to order a part which took a week or so which is normal. But he knew what he was doing and fixed the problem in short order, and it's working fine.

I had a clogged line that Integrity Air Conditioning Service unclogged. Then, they made two trips out because the lines on my air conditioning keep freezing up on me on the outside and they can't seem to figure out what was wrong. They told me I needed coil cleaning. I can't afford that, so I told them I can't do that right now because they want $700 for it. I told them I got a guy in a church that does air conditioning. He'll probably do it for me at a reasonable rate.

My recent claim with AHS went really well. National Platinum had to come out a couple of times about the ice maker, but they kept coming back and got it. So, it's supposed to be working. It just started holding up again this morning. I'm gonna have to call them again, but they've been really good to come out and do what we needed. He replaced the eye on the range top and it's working good too. The service of AHS has been good. They've responded fast whenever I call them. It was written in that the buyer provided us with a year home warranty, and then we decided to continue it. It's an older home and we were just concerned. We wanted to make sure everything kept working. If it didn't, that we had something to fall back on.

The water heater was not functioning as it should. The AHS website worked pretty well when I placed an online ticket order for it. K & K did an excellent job. Everything has been functioning very well. We run an in-home daycare so having hot water is pretty important. It has been a pretty positive experience with American Home Shield, so far. It came with the house when we bought it and then we renewed it because it paid for itself.

My AC wasn't blowing cold air. I sent a service request to American Home Shield and they said that their contractor will be contacting me. One contacted me saying they wouldn't be able to see me for three or four weeks which is a ridiculous amount of time. That contractor referred me to the ones who normally do the work for me. I called AHS back and the lady rep whom I spoke with said she would try to find a different contractor for me. Their tech from Air Ducts & More came and since then the AC has been the same. It never blew cold air like it has in the past or like I thought it should. I've had good service and responses from American Home Shield. My experience with this claim has been the worst though. All their other contractors did exactly what they needed to do. The one I got was horrible.

I've been with American Home Shield before and I changed debit cards. I never thought the service had been canceled. This time, I've had them for a year and a half. Recently, I filed a claim for a clogged mainline and Discount Contractors did a great job. They came in about 3 days after I filed the claim and it took them 30 minutes to repair it. The guy knew what to do. The only thing I needed to do was give them access to power. However, they were supposed to give me a quote for the estimated repairs that they recommended but I never received it.

The fridge door was sticking. The walls were caving in. I filled out a thing online and it's simple. It lets you file a claim quick. I did it off my phone. American Home Shield gave me the name of the contractor that would be calling me and I have no problems with the contracting company. They were great. They were fast and came in professionally. However, everything is still bad. They couldn't fix the problem. The equipment has to be replaced. I had to contact American Home Shield five days after the contractor was there because American Home Shield hadn’t contacted me back.

I had an issue with the wax ring on my toilet. I submitted a claim to American Home Shield and their contractor Advanced Heating and Air figured out the problem and got it fixed. Their tech had the needed part and fixed up my toilet. I really like the service I'm getting so far with American Home Shield. It's of great value and we've been extremely pleased with them.

One of the AC units that we had was not blowing cold air. Optimo Air and Heat called within a couple of hours and we got something scheduled for the next day. They came out and checked the issue. They identified what was going on and they fixed it. A couple of days after, I noticed that there was water leaking from that very same unit. I submitted another claim and the same Optimo Air folks came out and identified the issue. They were able to kinda clean the unit so that it wouldn't leak water anymore. I was pretty satisfied with the way that they came and handled it.

I called Home Shield on the phone for the air conditioning heating unit. I spoke with an actual person and they told me the contractor would call me. It was a weekend and she called me that Monday morning. She said she could get me down for Thursday which was fine. I have a 3-story unit and my upstairs unit was working and blowing down on my main unit. I know that there’s a lot of people that needed help more than I did.

I had to fix my pool and it was 2,500 and then the heater was $2,500. I decided that it's better to have a warranty for everything in the house, but then I try not to go through the warranty company, sometimes. I had an air conditioning thermostat issue and I paid out of my pocket because this is a brand new AC. In the past, I had a bad experience with other companies, but I don't wanna go all the way every time with a home warranty.

The dial of our dryer was broken. The website of AHS was great when I submitted a claim. The contractors were here quickly and solved the problem and were back out when they could get the heart and did it within 10 minutes. They were great.

Have been repeatedly lied to. Part is sitting waiting for AHS to pay for it. Spent over 7 hours on the phone on hold. If you are thinking of using this company DON'T. They seem to be getting ready to go out of business and you will be sorry. I can honestly say worst experience dealing with this company ever. STILL HAVE NOT REPAIRED MY AC AFTER 2 MONTHS OF BEING REPEATEDLY LIED TO.

Submitting claims through American Home Shield is easy. The only thing is I had ceiling fans out but the website only lets you put one, so I had to call them to ask them. They were nice about it. If you have a plumbing in the bathroom and a plumbing in the kitchen, you can't put that down when you just go online. You have to call them and let them know. It'd be easier if they would allow you. I'm assuming payment-wise, every time you call them one time, then they take the payment out. But if it's two or three problems, I try to do it under one payment if I could. Other than that, they helped me.

When submitting claims to American Home Shield, which is very easy, I can either call or do it online. We've definitely got our money's worth with American Home Shield. They got all the problems in our home fixed as fast as they could. The issue was fixed very quickly when the contractor, Advanced Electrical Solutions, came out and we haven’t had any problem since. Everything is working very well. Sometimes, bad winters can cause an issue. We had an event during Christmas and they were able to find somebody to come out. We also had an issue with our washer where it had to be replaced a couple of times now. This last time, it took a while to get the new washer but that was only because it was during the COVID quarantine, which everything was taking forever, so it was not their fault. Other than that, my wife and I both appreciate AHS and we like that we got it when we purchased the home.

Quality Climate did a very good job. The technician was very prompt. He got in contact with us the same day. He was here the next day even though he said that he had a lot of service calls ahead of us. He fixed our AC unit and it's been good ever since. He wore a mask and he stayed outside. He asked us a few questions, like if we changed our filter. I said, “No, we did already.” Otherwise, he was gonna come in and do that. I was pleased with American Home Shield. They responded right away. My experience with their customer service was very good.

The Plumbing Company came out for my water heater. It was all corroded and they told me it was very dangerous. It had a hole in it and they said it could've exploded or something. It took the tech all day to do the repair because the top of the water heater that was sent out was the wrong top. He had to get another one. He was here most of the day trying to get it in but he handled the job. Also, he was very nice and polite. Then, another guy had to bring in another part because stuff just wasn't right with that machine. The water heater has been doing its job, although sometimes the water doesn't get as hot as it should.

My air conditioner started making a really weird sound. The compressor kept shutting off really hard and eventually, it would just shut off completely. I notified Home Shield through the web portal and it was pretty easy to navigate. Myers got out here in four days and they were really professional. It took two times coming out. The first guys thought they fixed it but they didn't so somebody was sent out as soon as I called and let them know that it still wasn’t working.

The reps from Plumbing Pro Services were nice and I liked them. But I never could get them to call me back after the incident. there was a calcium buildup that clogged the pipes and I already had someone fool with it, and it came undone. I thought they were gonna have to cut a hole in the wall and do all this stuff. They were fast and quick or there was really nothing that they could do. The problem was solved and he made sure it was all clear. He let it run for a while but that afternoon when they left, I started thinking all these questions. I asked them to call me back and they never returned my call. Then I even woke up the next morning at 7:00 because it sounds like they get all their schedules and get out on their run. And I never got a call back.

We selected American Home Shield because we know that it’s one of the best in the market. We just bought the house and we wanted to rekey all the doors. I used the website to notify them. It was good and easy to navigate. They Realty Rekey, and the contractors were very helpful and quick. Everything was great. All the keys work.

Everything’s simple with American Home Shield. I've always had a decent service. The only problem I've ever had with them was I called them on my garage doors a couple of times and I won't do that again. The first time, the garage door spring broke. I called them and they sent somebody out. I didn't know at that time that the springs weren't part of what's covered. The guy that they sent out said he'd do it for me. He was gonna replace the parts and it would be $400. He'd send a report to Home Shield and they'd accept. But if I didn't want to, then he was gonna send a report to Home Shield and they were not going to cover anything. I told him he was trying to extort me out of $400 and I told him to leave. He stood in front of my house and called American Home Shield. After he called them, they called me and said springs weren't covered. I tried to tell them what he said and they didn't really care about what he had done.

My garage door was very noisy when operating and it wouldn't open or close normally. I placed a repair order and the tech from Flash Garage Door came on behalf of American Home Shield within two days. He was on time and he fixed the issue in 15 minutes. There was a little part that was broken and he replaced it. It was an easy fix for him and everything went back to normal afterward.

I was having problems with my air conditioning. I explained to them what was happening. My son kept putting it low at 74 and my electric bill had been extremely high. Then every time I would move it to 75 or 76, it kept shutting off. So I told American Home Shield what was going on. I paid the $75 upfront and they scheduled the appointment. The guy came out and checked it over. He told me that the line was clogged. He never came into the house to check the thermostat or anything like that. He said that I needed to put the bleach solution in the overflow valves, so that was what I did.

There was a leaking hose in the refrigerator and AHS sent Fidelity Appliance Services out. It was fine and I never had a problem with them. It's just that every time I call, sometimes it's taking a little bit longer for them to answer the phone. Usually, they pick up right away, but I think it was during the problem time that we're having that.

There was water in the tray under the water heater. Everybody said it was gonna be two to three weeks and I had the water heater in about five days. Steven A. Mills Plumbing replaced it and they were wonderful. I love them. I don't have to wonder when my water heater's gonna die now. It's already taken care of. I love American Home Shield. I've been with them for years. I have recommended them and I've even recommended them to the building manager where I live.

In submitting claims, I would either go online if I got access. If not, I would just call and it would always be super easy. Expert Pools has been out several times for us through Home Shield and they have always been wonderful. Whenever we put an issue in, they respond pretty quickly, even if it was on a weekend, and they come out here pretty quick. They're efficient, they seem honest, and very helpful. The tech would knock on the door when he was done to let me know he was finished. He would step away once I opened the door. He would get the paperwork and he would leave it on our little cabinet out there. He was perfect. Always good. Home Shield has been great. We've used them for several years. We will continue using them.

The air conditioner wasn't working. I submitted a claim with AHS and we weren't too happy about our experience because it took them forever to call us. But when the guy came out, he knew exactly what to do. He was a genius and since the repair, the AC's performance has been great. We had cold air in the air conditioning and the issue wasn't the Freon. That was another thing I appreciated about him because we've had other people come out before for air conditioners, and they would always tell us it was the Freon. They would give us a great big deal for Freon when it really wasn’t. But this guy didn't do that. He said there was a wire that was off and he did great. Send him out every time, please.

The button went out in the electrical box. I sent a claim in online and Turner Electric and Lightning came out. The tech had to get a part and come back a couple of days later. He did his job. They fixed my stuff and it doesn't cost me a lot of money.

The guy from #1 R&R Electrical Allstar came out and he was very helpful with explaining different things and was being overall enthusiastic about being here. We had flickering lights and he was able to help us resolve that issue. We've been pleased with American Home Shield.

Our refrigerator quit cooling. It took a couple of weeks to get it repaired because the contractors said they couldn't find a part. They repaired my refrigerator. But the refrigerator's still making a little bit of noise, but I'm okay with it. I'm happy with American Home Shield.

The air conditioner wasn't cooling. I called American Home Shield and they got somebody to fix it. But I didn't have air con for two weeks. The service took a while and I was not happy about it. Other than that, the contractors were fine and the AC is okay now.

American Home Shield sent Hopwood Electric and their guy said that they couldn't fix it. He said my refrigerator’s dead. He said he was gonna get in touch with the insurance company because it was not fixable. I love American Home Shield. Any time I have a problem, I pay my deductible and they get it fixed. With COVID, some things are taking longer but overall, I don't have any issues. Everything is easy.

I was having smells like there was some kind of leak or blockage from the downstairs bathroom or the laundry room. Watkins Plumbing came out in a day or two. It was pretty quick but the guy couldn't figure out what the problem was. So I paid him $100 to tell me that and then he left. The claim is closed, but it hasn't been fixed. I've been dealing with American Home Shield on another claim and the shortest I've ever had to wait was 38 minutes and the maximum is about three hours and five minutes. On average, it's about an hour and 45 minutes. So, I'm disappointed. I have been waiting for 30 days to get an air conditioner fixed because all they're worried about is them saving every penny they can and not getting the job fixed.

I had a leak in my house, so I called American Home Shield. I did it all online and then a contractor came out. Now, the issue is fixed.

My recent claim with American Home Shield had something to do with the pressure regulation on plumbing. I submitted that online and did not have any issues. On that claim, I talked to somebody first about whether it would be covered or not, and then submitted the claim online. The contractors that came did a good job. We were pleased with what they did.

We had an issues with the washing machine. We filed a claim online with AHS and they sent me a text on when to expect the contractor. Then, the tech from Sears came out and fixed it. It turned out that the problem was the actuator, which is a little part that help clean the water, and it needed a new one. Since the service, the washing machine's performance has been better and the laundry's been cleaner.

My most recent claim was for a plumbing issue on my rental property. The tech said that it wasn't covered under Home Shield and he left without fixing the issue. But otherwise, my previous issues have been solved satisfactorily. The contractors go on site and I'm satisfied with the service. One thing, though, is the long wait time when you call them because of COVID. You have to be on the phone for one hour or more than one hour and it's almost impossible to open a ticket if you have to wait for an operator to talk to. But besides that, once you get hold of somebody, they're easy to get along and they're very cooperative.