American Home Shield Reviews

I had a leaking water line. I submitted a claim online to American Home Shield because it takes too long to get somebody on the phone. The process was very easy and the contractors came out in three days. The contractor was very professional. He knew what he was doing, and just answered all the questions that I had when he was here. He took care of everything when he was here.

My garage door spring broke. And I had forgotten that American Home Shield covered that. So, I called another company. Unfortunately, I ended up paying $324 with that company to fix the spring. But the reason the spring was broken was because the garage door opener, the length track was off and could not be fixed, so it needed a new whole garage door opener system. So, I double checked with American Home Shield. They cover it, so I got Precision Door out to fix that part. And it was really nice because the guy upgraded my system to a better one, and he gave me an extra free remote. He went out of his way to help me and lubed my doors and everything else. So, I’ve had an excellent experience with them.

Magic Appliance came out to service our dryer. It wasn’t turning on. I called American Home Shield to file the claim for it, and I had a fantastic interaction with their reps. They told me who the contractor would be and sent me an email with his name, address, and phone number. I contacted the contractor because we had a load of wash that needed to be done and I wanted to get it going. It took them couple of hours to come out. Our interaction was fine, but the person that came out is not a direct employee of Magic Appliance. The person that came out is a contract employee who does the repair work for the insurance firm.

I did a claim and the people who fix ACs came. They cleaned the unit up and did what they needed to do. But then, later on that night, the leaks on the AC vent came back. I called American Home Shield and they scheduled it again. The contractor told me they were gonna come at a certain time but they didn’t come. I called them and they said they had changed the time but they still didn’t come. They would hardly even answer. They were very inconvenient.

My air-conditioning wasn’t working. It wasn’t blowing cold air. The contractors that AHS sent came out the next day. They tried to repair it, but then they needed to come back for something else. The whole thing took five days by the time they finished getting it fixed right. The contractors were great. They kept in touch the whole time.

Doing everything online with American Home Shield is very, very helpful. Submitting the claim online is easier than getting ahold of them by phone. I get a really quick response when I do it online, and I know who’s coming right away when I put the claim through. When there was a leak in our toilet, AHS sent out Galloway Plumbing. The plumber was great and they fixed the problem. We've had Galloway come out to the house before when we’ve had problems, and they’ve always been the ones that we would want to come out. They were very good. Also, the people at AHS were professional and courteous. They went above and beyond.

The spring broke on the garage door so I called American Home Shield. Their reps were great and Flash Garage Door came out on the same day. My daughter said the tech was very nice. And he called me and told me that the spring wasn’t covered by American Home Shield. He said it would be $225 and I told him to fix it which he did and he went on. It was all good.

I called American Home Shield and spoke to a person when our AC quit working. I was told that someone would call me but nobody ever called me. I guess the first contractor that they had scheduled called them back, told them they couldn't do it and canceled the service. But nobody called me to let me know. I ended up calling American Home Shield two days later and finding out that it was canceled. I asked the lady how come nobody called me and asked me if I had canceled it. I was told, "Oh well, we’re looking at it and the contractor canceled it." I was like, "So what are we gonna do?" That was when they ended up getting Molina's Air Conditioning & Heating out there.

It has been getting hot here in Texas and it was 95 degrees outside. The upstairs was almost 90 degrees and I noticed that my air conditioning was never shutting off. I could always hear it running and it was because it was trying to compensate for the heat from the upstairs. So, we decided to file a claim to American Home Shield. Everything was online. I logged in to my account, filled out a couple of questionnaires and then, I made my $75 payment. Two days later, I had a call from the air conditioning people to schedule and the contractor came out within four days. He was super nice and didn’t mess around. He listened to what I had to say. He went straight outside and within 15 minutes, he knew exactly what it was. He went back to the truck, repaired it and everything came right on. Since then, the house has been perfect. For homeowners, AHS is something everyone should have. I’ve used them twice and it's worth it.

Our air conditioner wasn’t working and was blowing out hot air. I called American Home Shield to make my claim and it was very easy. I did the thing 8:00 at night. Climate Control Heating & Air was sent out and they were there by close-of-business the next day. The technician looked at the situation and diagnosed the situation in about 30 seconds. He did what he did and in less than 5 minutes, he was gone. The guy was great. My experience was sensational. American Home Shield does a great job and they should keep it up.

I had drains that were clogged and two sinks wouldn't drain, one in the master bathroom and one in the bathroom upstairs. The claim went very smoothly with the claims adjuster. She told me that they would contact me and set up an appointment to come. Then it was the same day that the contractor contacted me. The guy who came out initially was very professional and did a great job. He was able to clear the drains on the sinks. But when he went outside of the house to try to clean out the main drain, he found that the pipe was broken and there was mud. So he went around to the front of the house and tried to get into the cleanout in the front of the house. But his equipment wasn’t sufficient to get far enough in there to find where the damage was.

I've been with AHS for four years now and I was extremely happy with them. I even told everybody I know to get their warranty and that they're a good company. I told them that with AHS, you make monthly payments but if something goes out, at least you don’t have to come up with a large amount of money. But after my last claim, I’m not sure if I’m gonna continue with them after my service is up.

AHS has been wonderful. Whenever we submit a claim their contractor comes after a couple of days. I was very impressed. And that's not easy to do. They had to order the part and they came back three days after. We had two claims. We had the air conditioner. And then the same weekend, I called a plumber. He came, ran his little Roto-Rooter down the drain. But he couldn't get it and left. He said it was probably the P-trap and I could try some Drano, but he couldn't get it.

American Home Shield sent out Kintex Plumbing for my most recent claim. The contractor said 2:00 to 4:00 and he came properly on time. He worked at the house for an hour or so and he was able to rectify the issue. He also explained that the valve in the shower was busted and that he had to replace it. There were also some issues with the garbage disposal and he fixed that. He is an excellent and very professional person. He has good knowledge and all the tools. If he hadn't come in, I was sure to have some discomfort because I only have one bathroom running and the other one had these issues. So it was important for me to get that done. Everything is perfect now.

It's very easy to submit a claim online with American Home Shield. It's much quicker and that process has been very helpful. When the upstairs AC unit was not cooling to the set temperature, Perry Mechanical called me within half hour of me submitting the online claim. I was fortunate enough for them to send somebody out the following day and they were able to take care of it that day. The technician was professional and courteous. He knew what he was doing. However, it's very hard to get an actual person from American Home Shield on the phone. It'd be nicer if it wasn't so painful to try and get in touch with a person. The wait times are really long. It'd be nicer if that was a little bit more convenient.

My experience with American Home Shield's recent service has been very good. Realty Rekey came out to change my locks for my doors. The guy that did the locks was wonderful. He came in, walked through and talked to me. He went from door to door and got it all done in a very short period of time. He didn’t cause any difficulties in the house.

It's my 3rd year with American Home Shield, and I have always been satisfied. Recently, I was having issues with my dishwasher and the contractor was out within a couple of days after I filed the claim. The diagnostic was done very precisely. They found exactly what was broken. They had to order a part, so they came back 2 days later and they fixed it within 20 minutes. They were in and out, and everything's been working fine.

K&B HVAC came out for my AC that was not working. They came within 24 hours and in one visit, the technician was able to fix the problem. The AC is now working excellently. The technician was excellent. He was very professional and he did his work in a timely manner.

My washer had a couple of issues. It was always drawing hot water. It wouldn’t draw cold water even if I had it on cold water settings so I had a sensor that was out. I also had another issue with the door not closing well. I filed an online claim to American Home Shield and it was a very simple process. It took a couple of days for Coastal Appliances to come out and look at it. Then it took about five days for them to come back with the parts. When they came back with the parts, they didn't install them correctly. I had to call them back out to correct the issue so eventually, it took about two and a half weeks to resolve, but it’s working now. They replaced the sensor and the door latch.

I had an electrical problem with the refrigerator. The handle on the front of the door of the ice maker that releases and lets the ice drop down was not working. I went online and filed a claim with AHS which seemed easier than calling in because I could do it on my own convenient time. But I had not heard from the tech that they assigned to my claim in about two or three days, so I called him since AHS gave me the name and the phone number of the person that would be handling the claim online. Then the tech set an appointment up the next day and he came out. He determined that it was a solenoid or electrical part then he went back and it was ordered. He called me a week later when it came in and made an appointment again. Then he came out and installed it. Now everything works great and that repair only cost me my normal $75 fee.

The air conditioning stopped working one evening but it ended up just being a capacitor issue. American Home Shield sent Service Mechanical of Tidewater out and they fixed it on the spot. So, there were no issues and it was very quick. In submitting claims to AHS, you just answer a couple of quick questions and it wasn't hard at all. I prefer to do it online. I’ve been with them for a year and a half and the contractors are usually good and handle things quickly. However, this particular contractor was very busy and swamped with the summer heat. If it's possible, AHS should use a lot of different contractors instead of just one.

I had a claim for a repair to an icemaker. I called American Home Shield and reported it. They forwarded my information to the local serviceman, and they called on me and got it fixed. They first came out, looked at it, and diagnosed the problem. They gave me a report on it and said they would order the part. They called me in a week or so, said the part was in, and they came back out and fixed it. They knew what they were doing. They replaced a whole unit of the icemaker and it didn't take them 30 minutes. It was no delay of any kind. They did their job and were nice people.

I submitted a claim online to American Home Shield for my garage door. I love their process as it was super easy. The tech called me within 24 hours and I set up the time for them to come. He came hella fast. He had to replace a black thing that was melted inside my garage door. After which, the door worked. A day or two later, it stopped again so I went online and AHS sent that tech back out. He said that two wires were touching on the outside of the box so he moved them and the garage door started working. Later that same day, it quit working again. AHS sent the repairman back and he said that he had to order one of the chips inside. Despite the issues, the tech was awesome.

I had a claim sent to American Home Shield for my water heater. I had some rusting that I realized was developing on one of the pipes leading into the water heater. I submitted the claim online and I was able to get a contractor out really fast. Street Plumbing & Rooter came out and their guy seemed great. He was helpful, explained the issue, and then within a day after that, was able to come back and fixed it after getting the right part.

We had a refrigerator problem and a plumbing problem at the same time. The plumbing contractor was great. The person from the office side was really good because she kept updating us. I reached out to American Home Shield and I was waiting for their authorization. It's stressful when this happens. The refrigerator problem was an existing problem so I had to call American Home Shield. There was a long wait time on the phone. I called a few times because I wasn't hearing back.

My air conditioner wasn't cooling the house and I didn't know what was going on with it, so I put in a claim with AHS. It took a little while to get scheduled because it was over Memorial Day weekend. But the tech who came out was awesome. I also had a claim for my washer and the tech came out to work on that last week. Then recently, I thought the light bulb was blown in my kitchen. But I put a new light bulb in and it didn't come on. So, I went on YouTube and they were saying it was probably the ballast, which was an electrical stuff that had to be changed out.

Submitting the claim for my dryer was easy. I applied online and the person who came was very professional. He ordered parts and then he realized that that was not working. But that was replaced and it was fine. The dryer is good so far. The person who came was good and very professional too. But I had issues with the garage door opener two years ago and last year, and both times, American Home Shield sent the same person but that person is very non-professional. He spent 60 seconds, said he couldn't fix the issue and demanded his money. Two years ago, he demanded his money right away. The last time, American Home Shield changed the system so I had to pay upfront. The service person recommended us to call another place and when that place came, they charged us 400 bucks. So that person is not good at all. Although in the past, not all the experiences were good, this most recent one was a good experience.

I called AHS for service on a washing machine. Within 30 minutes of my initial call, a service company made contact with me to schedule an appointment. Unfortunately parts had to be ordered, but my washing machine is back in working condition. AHS made the whole process extremely easy to deal with. I would highly recommend them to anyone who owns a home. It's money well spent for peace of mind.

ShieldPlus coverage was purchased. However there is nothing there: Shield and specially plus. Got total of 6 AC units in the house. 2 don't turn at all and 4 others don't work properly. Call AHS on Monday and was scheduled an appointment. Company which was assigned indicated that they cannot support 6 units and order was canceled. Call second time was assigned another company, who was questioning why is the house have 6 AC units. Order was reassigned since company could not support. Call another time, third company indicated only can come 7 days from the day I called. Called again, assigned another company, who first confirmed the appointment then changed it to another day, since original technician does not know my house and another does (I thought technician should know the trade not the house). Multiple attempts to reach the AC company got nowhere, times was getting changed and changed.

For 3 months they couldn’t do repair of Bathroom faucet satisfactory. Twice they tried to repair the Faucet and they failed. When they accepted to change the Faucet, they got another type of faucet that does not match the other faucet on the same bathroom cabinet!!! After several phoning the supervisor accepted that I will pay for the second faucet and they will install it. On the day they were supposed to do this they sent a fighter not plumber. Refused to do the installation unless I pay him directly $100.00 for that. The agreement already I had with the home Warranty was denied. You have to understand that this is only quality they produce.

My realtor purchased a one year plan for me when I bought my house last year. Worst experiences ever! Bought the house in March, so when it got hot my ac was not blowing cold air and almost no air was coming out of the vents. In addition water was pouring out of the unit and running down my roof and molding my fascia. I placed a service call with American Home Shield and next day the ac company sets my appointment for 3 days later. It's not that hot, in the low 90's high 80's so I'm OK with that. The guy that comes out is not in uniform so I'm a little leery. He's a big guy so maybe new and not in uniform yet. I'm a property manager so I get it. He inspects the unit then tells me it's low on freon and needs to be added. AHS service fee is $77 which is paid at time of service call to them and does not cover first $100 of freon. So he charges me $100.

This company is a SCAM!!! All about taking as much money from you as possible for years and then charge you an additional fee when you have to cancel due to selling your house. I've had this company since purchasing my home in 2014 and only used them once to fix a broken ice maker, which they used as another opportunity to squeeze more money out of me and it took weeks and multiple visits to get the ice maker fixed. Now that I had to sell my house because of PCS orders to a new state these con artist charge a fee to get out of the contract as if I'm going to continue to insure a house I no longer own for 6 more months.

We have an ice maker that we that has been broke for two years. The last repair tech put in a part that did not correct the problem. The tech said he would come out and put replace the same part again. AHS could not find another tech and we are in the Phoenix area! Tried to cancel service to get a refund so I can buy a new ice maker. When you call AHS they do not let you talk to any American. I would like the refund owed for the inconvenience or AHS can pay for a new ice maker.

American Home Shield has been great. I filed a claim when the AC wouldn’t blow out cold air. The person that I was first referred to said that he couldn’t come out for a week. It was 93 degrees outside, but I ended up calling AHS and telling them that the guy said he couldn’t come out for a week. I asked if they could change me to someone else. And they did. So, the person from another company was out the next day. He was really good and was able to fix the issue.

We have had AHS warranty on our home for 5 years at $58 per month. Over $3000 in subscription fees paid over that time plus service call fees and costs for uncovered items. Every winter and summer, our HVAC goes out of service. I did not expect this warranty to replace the 35 yr old system in the first few years. Today, June 26, we are going on 10 days without AC for a total of 15 days since end of May. Having had their service providers make repairs to this equipment over 5 years, I hold AHS responsible for the poor condition of the equipment.

American Home Shield was on point in getting somebody there and usually, the contractor would come up the next day. I filed a claim online for my garbage disposal and the contractor was great. They came out the next day and changed my disposal. We just moved recently but my experience with AHS was good. However, after a year, the price went up as well as my monthly premium. So, if I stayed living there, I would have eventually either changed it over to somebody else or AHS would have come down a little bit for me. Still, I would recommend it.

The fan on the outside AC unit quit working. My wife called American Home Shield and made the claim. It was over the Memorial Day Weekend and it took the contractor about four days to get out here. But when the tech came, he fixed it in just a few minutes. He was on time and he was very pleasant. He seemed to be very knowledgeable.

I’ve had American Home Shield a long time and if I have a problem, I can call them and they would get right on it. When one of the valves wouldn’t turn and I couldn’t get it out, I called them. The rep I talked to was nice, polite, professional, and he took care of my complaint. Then, Pipe Down Services, Inc. of Waco and Killeen came out and their guy was pleasant. He introduced himself and asked what was the problem. I told him and he went right to work.

I had a hole in my coils in the AC and after I submitted the claim to American Home Shield through the internet, the contractors were out sooner than I expected. I did it on Thursday and usually, they call and give me a date but they got there the next day by 2 o’clock. They replaced the coil system in my AC unit. Having the warranty is very valuable because it’s headaches-free. I don’t have to search for a contractor. I just submit the claim and they come out. I never got any pushback on them covering anything so, it’s been good that way. It’s convenient.

We had a leak in the kitchen sink and the contractor replaced a faucet and a valve. They did a pretty good job. They had been out to fix a different leak but this other one, they must not have noticed the first time, so they came back and fixed it a day after I submitted the claim to American Home Shield.

My dishwasher was acting up. It wasn’t cleaning and doing anything. I went online to request service from AHS and the contractor came not very long. I've had him come out at a different house that we were renting before. So, it was kind of funny. I was like, “Oh, I know you.” He’s very professional and he knows what he’s doing. Basically, what was wrong was my dishwasher was fine, it’s just clogged and dirty so we need to start cleaning it better.

The sink wasn't draining properly. It was backing up from the sink to the washing machine. I called it in to American Home Shield, and then they gave me the plumber's phone number. They told me that if I didn’t hear from the plumber in a certain amount of time, I could call them. So I ended up calling the plumber. When the plumber came out, he ran something through the pipes, and the water is draining better now. But I hear a noise, and the other day, it started doing the same thing again for a second, but I just got the plunger and did it. Other than that, it’s okay. It made everything much better. I was able to wash and do my dishes, and things ran smoother. I was satisfied with my experience.

We had a bad capacitor in one of our units. I usually submit my claims online to American Home Shield and I have no issues navigating the website. There’s a problem sometimes because the website gets backed up if it’s really hot and we have a lot of failures but generally speaking, it’s not too difficult to make an appointment. The contractor came out, fixed the unit and they were done in 20 minutes. They were very professional and were in and out in 20 minutes. Since then, the unit has been working normally.

H&C Electric came out and fixed the ceiling fan. I submitted that claim online to AHS. I haven’t heard from them right away, but that didn’t concern me. It took a couple of days for someone to respond. I wasn’t sure how quickly the turnaround was supposed to be. But then when the contractor came out, he was really polite and he took care of the problem. I didn’t have any issues with it.

We recently had a motor put in and I had no problem submitting the claim online to American Home Shield. The time before last, I called instead of doing the internet and the interaction with the reps was fine. The air conditioner died in 100-degree heat and there was a $10 part that had to be replaced. The contractor came in, checked the charge on the air conditioner and then, he asked me to turn the air conditioner on. Nothing happened, so he came in to look at the furnace, and he noticed the switch was turned off, so there was no repair needed and at least, it wasn’t anything big.

On our first year with American Home Shield, when we first moved here, we had an AC issue and I had to call five times because it was hot. It wasn’t the same day but that was not acceptable when you live in Las Vegas. It gets to be 118 degrees in temperature here, so in those cases, they need to respond within a two to four-hour window. When the ice maker started leaking, it flooded our whole kitchen. The machine itself was broken, so AHS had to replace the whole ice maker. The contractor had to leave, order the unit and then come back with it. So, it’s perfectly fine now.

Our air conditioner's capacitor went bad. I filed a claim for it with American Home Shield online, and navigating through their website was okay. I also talked to somebody. They gave me a week for a contractor to come out. But I have COPD so I told the rep that I couldn't wait a week. She said it would be on a Saturday so I said I'd wait. And then she said she had come up the next day. So, the contractor from Sale Joe Heating and Air Conditioning came the next day. He was a young guy. He was really nice. Everything has been working excellently since the repair. I’d tell others to get American Home Shield.

MMAB Appliances Services came for the fridge and they replaced the motor as well. I also requested for the ice maker to be fixed. I submitted the claim online to American Home Shield and I didn’t have any problems with the website. I was in and out in less than five minutes. I was able to click what I needed to do and it was done. I received an email saying that I was gonna get an answer within 24 hours. In the beginning, we had some issues in scheduling. My schedule didn’t work for them but that was the first time that I wasn't at home during their working hours.

I’ve been using AHS for about a year and they have been doing a good job. They send people out on time. My HVAC unit was going on and off, and it was leaking water. I submitted the claim online to American Home Shield and the contractor came out the next day. The interaction with him was very good and everything is working correctly so far.

Our air conditioner went on the fritz and wasn't working. It happened on a Saturday evening and I called American Home Shield on Sunday but the contractor's shop was closed then. I would have thought that Home Shield would have contracted somebody that's working seven days a week. I know there's a lot of air conditioning contractors out in this area that work 24/7. We live in the Palm Springs area, so it's extremely hot here. We had one day where it was like 110, through the day and through the night, all Sunday. It was a little miserable in our house. But Anthem Mechanical came out and the unit has been excellent since it was repaired.

I called American Home Shield and told them that my AC was not working. I didn't have any air. They gave me a phone number, and AUS Air contacted me. They came and repaired my AC. I called on a Saturday so they came on a Monday. They were really awesome. They were able to fix everything while they were here. Everything went perfectly.

I've had American Home Shield for many years and this is my second house with them. My most recent claim was before vacation and it was an AC problem. I can see the oil pan drip on the outside, and I felt like I had an oil pan overflow or a blockage. I made the claim online, so it was fast, easy and efficient. The guy that came out was fantastic. He was very knowledgeable, he fixed the problem and I couldn't be happier. I had a certain company in the past that was the usual that AHS would send, and I felt that this guy was above and beyond the other ones.

My hot water heater was old and it was leaking. I contacted American Home Shield. I said I needed a new water heater and they sent me the name Plumber By Trade. I contacted Plumber By Trade and they came out and said that I indeed needed a new one. They were very professional, nice, and courteous. I had been a little hesitant 'cause there have been some mixed reviews about them on Yelp, but that was the only company that American Home Shield sent me so I went ahead and did it and I'm very happy I did. Everything has been operating and performing wonderfully. I was very satisfied.

There was no pilot in the oven. The igniter needed to be replaced. I didn't know it at the time, but when Valley Appliance came out, that was what they determined. They came out rather quickly. They put a new one in, and it works now. I’m very satisfied with American Home Shield.

I had a problem with one of my electrical outlets and I needed an electrician to come in and take a look at it. I submitted a claim online to AHS on a Friday and Class A Service came out on Tuesday. They were very professional. I haven't had any problems with American Home Shield. Every time I called for a claim, it’s been taken care of within two or three days after I’ve put the claim in, and everything that I've needed to be done, they did it. And the people they’ve sent out have been professional as well.

Our AC wasn't working. And so, I called American Home Shield up, and the guy from Moore Air came out and found what the issue was right away and fixed it right away as well. And it was simple which was a good thing. I was pleased with everything that transpired. I went online to do the claim in the first place, and scheduled it. Submitting claims through American Home Shield was really easy. I was really pleased that I can go online and schedule an appointment. And the guy called and told me that he would be here a certain time. He was here when he said he was gonna be, and it was soon. I really like the online scheduling and that it was super easy for me. And then, they just sent somebody out. I paid for the service when I ordered it too, and that was really easy. That way they're getting their money, and I got it paid right away and that was it.

We had the AC unit checked up in preparation for the warm summer. American Home Shield told me that to properly inspect the AC unit, the outside temperature had to be at least 70 degrees. So, they're very good about explaining that and coordinating the appointment. The tech was professional and very knowledgeable. He gave me some pointers even when I didn't even ask for it. He answered my questions, and he was very courteous. He used my hose and properly put it away. He even made sure there was no standing water in the hose, which I never would even do that myself. I was very satisfied with my experience.

I scheduled a plumbing service through American Home Shield and the contractor came out. I didn't have any problems with them. Everything went well and I was very satisfied with my experience.

I never have any problem when I call American Home Shield. We’ve had them since 2011, and I had a couple of things done in Florida. They replaced the air-conditioning and my furnace. They did a wonderful job and I thought I was gonna have it transferred up here, and I did. I’ve had no complaints. Otherwise, we wouldn’t stay with the company. The technicians have been all friendly, on-time, and prompt. Recently, we had to have our hot water tank replaced. The tech came out and told me how much it was gonna cost. I opted out because we do the work ourselves. It was a lot cheaper than what we were quoted because we could use some pieces that we already had. I’m just waiting for the cash-out option for the hot water tank right now so we’ll see how that goes.

We’ve had American Home Shield for years and it's great to have them. Getting in touch with them is very easy. Recently we lost air in half our house. United Air Temp came, and they realized that it needed a part and that we would have to wait. Unfortunately, it was Memorial weekend so we waited a week in the heat. But they came back and found that that there was a leak in the Freon, and they fixed it. Submitting claims always comes from them. If there are other things that we want that the insurance doesn’t pay for, we pay for it. But it is definitely something that they take care of. They’re very polite and they couldn’t be nicer. If a part has to be ordered, they tell you it’s gonna be x-amount of time, and it’s very accurate. We can’t recommend them highly enough.

I’ve been with American Home Shield for eight years and I just file the claim online, where it’s short and simple. We had a claim for the garbage disposal and it's the second one that has been replaced. There was another one that went out about five years ago and it was the same contractor. So, they’ve been good. They came, took care of it and they were out. I had to call them back out because something happened, and they came and fixed it. It wasn’t even their fault but they took care of it. Since then, everything has been great and I’ve had a good experience.

American Home Shield sent Total Air Care to service our request on our AC that was leaking. We noticed water was drifting underneath in the closet. It happened about twice because it was leaking. And then the guy came and he acted like it just needed Freon. He added Freon to the system and said it would stop the leak, and it didn’t. Also, AHS did not cover that Freon. We had to pay out-of-pocket for that. And then, I noticed it was still leaking a few days later.

I called American Home Shield and told them I was ready to have a rekey done. It was one of the things they offer. It wasn't very long when somebody came out. They were professional and got the job done quickly.

I had some issues with my bathtub draining and submitted a claim for its repair online to American Home Shield. Their contractor called me within 24 hours of the claim being submitted and offered same day service. We were able to get something scheduled without issue and their contractors came at the time they said they were supposed to come. They took care of the drain issue I was having and I've had no issues since.

Our refrigerator broke down about 2 weeks ago and having to deal with AHS is worse than having root canals in every single tooth without anesthesia. We still have not received any decision as to what they will do, even after two (2) technicians came out to diagnose the problem. We have been on the phone with these imbeciles every single day and have been getting the runaround. Every. Single. Time. Not to mention that their customer service is located in the Philippines with people who barely speak and understand english. Horrible, horrible, incompetent company.

Requested AHS to send a tech on 5/29. Island Breeze was identified. Their tech finally showed up on June 3. I received an email from Island Breeze a week later on June 10 with what items were not covered. No details were provided regarding what work had to be done, what parts would be replaced, and no parts info was provided. When I requested additional info (both via phone msg and via email, no response was received and none received to date!). The company is too busy to want to even provide service. I reached out to AHS for details, and they stated that they would email the details (only stated that evaporator coil needed to be changed). Guess what, no email received to date.

My A/C stopped working Saturday. I immediately put in a service request and had to pay $100 to do so. Despite calling multiple times over the weekend, they did not even start to try to schedule my appointment until Monday. They set me up with a contractor that scheduled me for the following Friday. After reaching out again they claimed that they would have another contractor come the following day (Tuesday). No one reached out, and I had to call again to schedule an appointment for Wednesday. When I tried to call and tell them the time frame that would work they didn't answer the phone so I missed the contractor by 15 minutes. The technicians do not have phones or any way of directly contacting them. I call them again and they say I have to wait 24-48 hours to have another appointment scheduled.

The ice maker could not be repaired on my refrigerator....It was finally replaced with one that is compatible. Thank you American Home Shield for the professionalism, and me it a priority! Michele

This is the worse company I have ever dealt with. May 26, 2019 we got in touch with them, because my AC went out. I live in South Louisiana. The 1st guy that came a week later said nothing is wrong, it's the heat index. Really are you kidding me? It took oh 3 more weeks to get someone else out from Total Air Care. He comes out and tells me my compressor is out (I knew this already). This was on June 21, 2019 and I still have no answer from this company. So, we have decided at this point to hire a lawyer, since the contract has been broken by American Home Shield. By the way it's zero stars!! I don't care what the rest of these people said about this piece of ** company, but, talk to people who have it. They will tell you the truth! I'm sure this will never make it on the site, cause it looks like all they put is 5 star reviews!! Lies all lies.

This company is the absolute worst! I have had to have my A/C repaired twice and both times it has been a hassle and the problem is NOT fixed. I am currently waiting as we speak for my A/C to be repaired. No one wants to help solve anything. Paying $1,000 for a warranty company to do absolutely nothing is ridiculous. No one has the answers to any questions. One very unsatisfied customer. I shouldn't have to wait over a week to get a tech, and an unresolved issue. At least point me in the right direction.

I opened a claim on my Heat Pump system in January 2019 and am still waiting on a resolution at the end of June for this. Leaks in the freon and then eventually replacing the compressor with a refurbished part that failed within two weeks. Now as we approach the hottest time of the year in West Texas and still no resolution, it seems as though I waste more time trying to get people to expedite my claim. This situation is still not resolved and with a family that is having to live through 90-degree temps in the house because the system drags its feet. Diagnosis visit 4 days after an initial call in reporting the issue and now waiting in the heat for the approval process followed by waiting again to set an appointment for the delivery of parts and installation. When will the heat end?

I've been trying for about 2 weeks now to get some help. I call the contractor and get the "I'll call you back" routine. I call AHS, they call him, he swears no one ever called, and he'd be in touch with me right away... Days later nothing. I call AHS again, routine starts over and over. Also, check out the reviews on the contractors they send out, all bottom of the barrel. We'll I guess I'll waste another lunch break going thru this process again today. Oddly AHS doesn't offer email support, just phone calls. This is the problem, people don't have time to sit on the phone all day during work. Emails would be huge.

If you're in the market, avoid American Home Shield at all costs. Currently dealing with them regarding my refrigerator. Thank say I've spent 8 hours on the phone with them trying to get my fridge fixed is an understatement. I've asked to speak to a supervisor multiple times, the latest one ended with them hanging up on, no supervisor yet. I have been without a refrigerator for a week now, nothing's been fixed. Horrible company. Horrible service! Don't bother with them. This is my fourth time attempting to use services I've paid for and it's gone the same way. Unreal.

I have had the same AC issue for almost a year. They keep sending incompetent people to come and charge hundreds in bits and pieces when they know a part or the whole unit needs to be replaced. I've paid 500 and then 70p about 4 separate times, and AC is still not fixed because they do not want to replace it. We have been yearly fees for nothing. We asked to speak to a manager and they said they have to place a request to have a manager call us. It is going on 2 months now still waiting for a manager to return our call. This is the worst home warranty company I have ever dealt with. Never again!! Last time we spent almost 1100 on a plumbing issue that never got resolved.

My AC quit working all of a sudden. It wouldn’t kick on anymore. My wife made a phone call to American Home Shield and the claims process was quick and easy. Blizzard Air was our contractor and they were out the next day. They were on time and were very professional. They explained everything to me. The fix was done in one visit and that only took them about 20 minutes.

We had some condensation in the unit up in the attic and we were trying to figure out what was the problem. I’ve got the AHS phone app, threw up a claim in there, and off it went. It couldn't get any easier. Then the contractor showed up when he said he was going to and immediately fixed the problem. It was a simple problem but one that we were not even aware of, and he explained to me what was going on and why. He also had me come up in the attic and take a look at it. So, he was very thorough and very professional. I was completely satisfied with the work.

My AC unit had stopped working, and I contacted American Home Shield to let them know. I went online and put a request in for someone to come look at it. They sent me a couple of options and I selected one and neither of them ended up working. The company couldn’t meet either of those three options, and they ended up coming a couple of days later, which was okay, but that was the only thing. Once they got here, the two gentlemen that came out were great. It was a good experience. They fixed it right away.:

One of the AC vents was leaking in the kitchen and the contractor came out three days after my husband filed the claim to American Home Shield. The guy was great but they were supposed to come between whatever time and 5 o’clock. They didn’t come and it seemed like they entirely forgot about the appointment. We got word that they were gonna come another day. Then, I got a text message from them at 6:30 which said that they will be here later on. The guy ended up getting there at 7:45 so, that threw a little bit of a wrench into our evening plans. By the time they came, my husband has fixed the vent himself. He clogged the drain and cleared it out but even though he did it on the night we noticed the issue, we wanted somebody to take a look at it and make sure it was okay. So, the guy inspected it and checked it out, and said that we did the right thing. He gave us some tips for doing that every few months.

I had an issue with the refrigerator, in the freezer. It was leaking and some ice backed up. The water dispenser wasn’t working. American Home Shield sent a company called Greenway Services and they are phenomenal. They’re very friendly and very helpful. Everything was great.

Amazing Plumbing & Rooter came out for a drainer pipe from the dishwasher that was leaking. There was something stuck within the pipe so after they removed that stuff, the issue was resolved. They were also flexible. Because of my schedule issue, I rescheduled the appointment with them and they accommodated my schedule. Overall, they did a good job. I've had American Home Shield for quite a while and filing claims is easy. I just request for service and the person comes and resolves the issue within an hour.

I submitted a claim over the phone to AHS for our air conditioner. I told the rep what I needed ‘cause I thought it was the thermostat control, but I wasn’t sure. She said she’d get someone in. Then she called someone, and then they called and set up an appointment. And it was very quick. The contractor came in, and he knew right away it was the thermostat, and he put a new one in, and everything was great. He was so quick. It took like half an hour by the time he took the other one out, and the other one back in. It all went really well.

Our water tank stopped working, and the guy who took the call at American Home Shield was nice. I told him that the pilot light doesn’t stay on, but when he wrote the report, he said that the circuits were tripping. But the circuits don’t trip on water heaters, so the information was totally wrong. I then talked to the woman at More Than Plumbing and I told her what it was. The plumber was scheduled between 8:00 and noon, and he got here around 10:45. His name was Scott and he was great. He told and showed me what was going on. He was very fast and everything is working great since. I love American Home Shield.

Gettysburg Plumbing came out quickly for our water heater thermostat that went out. It was somewhere between 24 and 48 hours. They replaced the thermostat. It was very fast. I like this contractor. The water heater thermostat is so far, so good. Fortunately, the thermostat must be a fairly common part. They had it on their truck. I wasn't even home at the time of the repair. They called me, they did their job, and they were gone within an hour.

We had a problem with the air conditioner and we also had an electric issue where the sockets on one part of the house didn't work. American Home Shield sent someone out and I was mystified that the technician had the right parts. I don't know if the parts were used or new. But everything turned out fine.

I submitted a plumbing claim online to American Home Shield and had no issues with rep whom I spoke with. The plumber came thereafter and we talked about the issue and he said what he thought it was. About 15 minutes later, it was fixed. I haven't had a problem since.

I had three jobs. One of them was for the air conditioner wherein the compressor was bad. The compressor was changed and I had to pay around $600 for that. For the water heater, it was the sensor and the repair guy was good. Sometimes the fire wouldn’t turn on until the water was really cold, and he fixed that. The third was the garage door where the spring on top was broken. The guy changed it which cost me another 100 dollars. American Home Shield's response is quite quick, but I'm not quite satisfied with them.

American Home Shield responded very well. Recently, the Freon in the AC was low and it was freezing up because of it. Filing the claim was very easy. I just made a phone call and never had to return a call or anything. They told me when the person would be out, and the contractor was out within that time period. He was very friendly and very knowledgeable on what he had to do. He went around and tested everything. However, I do wish that American Home Shield would cover the whole service call because when I did Freon, I had to pay 45 more dollars for him to put it in. That doesn’t seem right but that’s okay. It didn't hurt me, but I shouldn’t have to pay anymore for Freon. Other than that, everything else seemed to be pretty good.

I had an air conditioning issue and I was told by AHS after getting in touch with them online that I would be notified within 48 hours, and I was notified within 15 minutes. I had to pay for Freon. Apparently, there's a leak someplace. The contractor said he was gonna put some stop leak in it. But I don't know if he did because I didn't see him. My frustration is that I understand the warranty is to make me whole, not unjustly enriched.

American Home Shield’s contractor came to service my air conditioner because it was leaking water on the inside. Then I did another claim because my air conditioner stopped working and they did an expedited order. However, they couldn't get out to me until Saturday afternoon. When they came, they determined that the air-conditioning unit was working and it was electrical. So, I had to call back and set up another appointment to have an electrician come out. The electrician came out and everything was working. Two days later, the pan was leaking water again. So, I don’t know what was done or anything to that nature. It’s starting to be frustrating.

I send my claims to American Home Shield online and their process seems pretty straightforward. Their contractors have been very good. They know what they’re doing. They identify the problem and resolve it. The warranty that I have is worth the money. It has worked for us on a couple of things.

We noticed that the compressor on our AC wasn’t running, and it continued to flip the breaker every time. So I tripped it back, and it would try to start up and just flip the breaker again. So, we ended up leaving it off and going through American Home Shield to get Kingwood Air Solutions to come out. They were able to come out the next day, and put in a fix that at least got it running. The tech said that it would run for some time, and then, he said the next time that it failed, we’d probably have to replace the compressor, but this could last a good amount of time. So, we were happy with the service. Kingwood Air Solutions was great. They were really friendly and trustworthy. They were really honest and knowledgeable about what they did. They gave us the honest truth about whether we needed to replace or not. Overall, I'd recommend American Home Shield.

I really appreciate the fact that American Home Shield has gracious coverage and I'm very happy to have it. Recently, I had an issue with my washer and I submitted a claim online. I’ve been successful with the online process and it’s been a good feature. I can just get online and request the service, then I get a phone call within 24 hours. The contractor who came out was nice and since the repair, the washer has been working excellently. Each of the wonderful people that have come here have always been special. They’re hardworking people and they don’t expect a lot of things sometimes. I even prepared lobster for one gentleman one day and he said he'd never been treated like that. So, it was nice to have the interaction and to be kind to the people who come. It’s a pleasure to have them all and I am grateful to be a part of this community.

We had an air conditioner problem and my wife submitted a claim to American Home Shield. Thus far, the contractors we've had have always been very good. They contractors who came for the AC had to replace the fan motor on the outside unit. They told me they were gonna order one then went to the warehouse and called me back the same day and they said they have it. Since they replaced the motor, the AC has been working great.

My air conditioner was not going through and putting out enough air. There are sectors in the house that were not cooling properly, so I went online and used the web-based product to go through to schedule some service, and the service place almost immediately came across. In fact, we just received a notification they’ll be contacting shortly. It was quick and expeditious and the contractor was awesome. He went up in the attic to make sure that there was something not disconnected with the heating and air conditioning system. He went through, put all the gauges onto the cooling system and could not find anything wrong. It’s like getting the check engine light on your car, taking it to the dealership, and there’s no check engine light. The contractor said the ac AC nine years old and the unit may do things like this, but it was good to go through it and have a professional take a look. All in all, the whole process was good.

My garbage disposal stopped working. I submitted a claim for its repair to American Home Shield and their contractor came out the next day. Their techs were all good. They fixed the issue and everything has been working correctly since then.

The AC was not working at all and it would try to come on, but the fan would not. I filed a claim online to American Home Shield and it was very simple. I put in the claim on a Saturday, the contractor contacted me on Monday morning and the work that they did was quick and efficient. There was absolutely no problem.

I had a refrigerator that was not maintaining temperature. After my wife submitted the claim, the person had made some calls and there was a delay of a few days for his response. They had contacted some other company and I got a notice that they were to come out several days later. I told them that was unacceptable ‘cause I didn’t have any back-up refrigeration. Then they found another source.

We've had American Home Shield since 2014. Their increase was reasonable. Also, it's easier to renew with them than it is to go out and look for somebody else. Filing a claim is easy, and I really like the fact that you can now pick and choose from the vendors rather than them deciding one for you. We used a couple of vendors for the air conditioner and they've always done a good job. But A-US Air is one of the best. They came out last year and they replaced one of our air conditioners. They do a very nice job. They came too when our air conditioner was low on Freon.

I had an issue with my water heater where the pilot light wouldn't stay on. I called American Home Shield and they set up an appointment with a plumber to come out and check on it. They identified the problem, but since the water heater was too old, they couldn't source the part. This means they would have to replace the water heater. That wouldn't be a problem except that because the home is older, there were some things that needed to be added to bring it up to code, and I would have to pay the extra $800. I understand that bringing things up to code is not covered in the policy and I have no problem with it. I only had a problem with one thing, earthquake straps. We have earthquake straps on the tank currently installed, but the contractor has to replace them when they put in a new tank. This is a minor part of it and only cost $60, but I wanted to find out why, if this has to happen with every new tank, they wouldn't cover this.

I recently received my renewal notice from AHS. The price for coverage went up, despite not using the service so I decided to inquire into the procedure for not renewing. I called the company, and asked about the renewal increase. I was not pleased with the answer so I asked about renewal to which I was told since I had a credit card on file it would automatically renew. I indicated that I plan not to renew and to remove my credit card from the file so I don't get another auto deduct after June 23, 2019 the end of my current contract. This is where "pay attention" The telephone rep said," I will submit a cancellation notice"!

I have no complaints about how they respond to claims. We've had to file a claim twice and both times they sent someone within a couple of days and fixed the issue. But their customer service is horrid. We signed up to pay monthly but instead were charged four months at a time (a total of three payments during the first three months of the year). I called and spoke to someone who promised he had fixed our payment schedule to pay monthly and that we wouldn't owe any more until October. But after that, I got constant calls and spent a few hours on the phone trying to get them to switch us to monthly payments to no avail.

Made a claim ticket 1/8/2019 for dryer and fridge. Never heard from anyone. Called back in to AHS, they canceled that ticket. Made a new one for 2/7/2019 with new appliance company. The new company was punctual. Diagnosed the fridge needing a new compressor. Dryer needed sensor element. Both items' parts were replaced. Dryer still didn't dry clothes, they replaced another component on the dryer still didn't fix the problem. AHS took another two months to decided what they wanted to do in regards to the dryer and finally decided to replace it.

We have a washer machine that recently started to make noise so we called our home warranty company to help assist with our repair. Initially they sent out one repair guy who basically went back and reported to the home warranty that we abused our washer machine. The next day I receive a call from the home warranty company and they themselves thought that sounded very strange so they called in a second opinion with another technician. Before that technician came out I was able to find out from that company that the previous tech that came out to our home had a reputation for this type of report because he was only interested in collecting the service call fees. She went ahead and scheduled for her husband to come out which he did yesterday and he basically went back and told the home warranty company that this was not due to wear of the machine and should be given back to the manufacture to cover this item.

Plumbing issue involving replacing faucet and pipes to tub. Plumber finally came out to assess the issue and said, "Would be back in touch to schedule repair." Never heard from anyone, called back, waited on hold close to an hour, spoke with representative on phone who is very hard to understand... Seems they said, "Would call a different plumber," since for some reason the first one couldn't do. Still no call, no repair.

I filed a claim for my pool pump that began making a loud grinding noise suddenly. The noise was not present when I purchased the warrant from AHS. The noise sounds like a loud electrical hum on the inside of my home or some type of construction occurring outside. At the pump, the noise is louder, of course, and clearly indicates that the device is in distress.

Please be advised. Based on my experience, DO NOT USE American Home Shield. They will collect your premiums and then offer no resolution to a warranty-related problem. They wear you down with tests, return visits, another opinion, another company, another service tech, take photos, wait for authorization, until you fix the problem yourself. Specifically my claim is for an air-conditioning unit that hasn't worked since April. As with any insurance type product, the company is only as good as its response to your claim. Buyer beware.

It's a 110 degree. My AC broke, and it's been two weeks since I reported the problem and problem not fixed. And they are going to charge me for the refrigerant $500, without giving me a guarantee on that refrigerant. So basically if the technician did a lousy job and that refrigerant get bad, then I have to out of pocket $500 again. This is my first claim after 3 years with them, now I'm exploring other options.

I called last night because we had a water leak inside and outside our A/C unit. We had AHS for 15 years in Maryland, and 3 more years here in Florida, never had a problem with them before but the customer service that is provided at this time appears to be overseas and they just read their manuals and when you ask for a supervisor, they are not available. The contractor that they provided me, can't provide me service until Thursday. We're live in Florida and the temperature this week have been in the 100's almost every day, so we need our A/C specially for our kids. I explained customer service about the urgency of the issue and their solution was not to charged me for the service I won't received from their contractor. I explained that I found a contractor that can give me service today, and they told me that they won't reimbursed me because he is not one of his contractors.

Our air conditioning stopped working. AHS sent a contractor to diagnose the problem. A transformer and controller board were not working. AHS called and said the house had to be hit by lightning and they would not cover the repair. The contractor said he did "NOT" say the house was hit by lightning. I had another contractor come to the house. He said it was highly unlikely that lightning hit the house since in every case he has seen, lightning took out computers, phones, TV's, etc, as well as air conditioning units. Nothing else in our home was affected. Only the air conditioning unit was broken. AHS is a total ripoff. In addition to not paying promised repairs on the air conditioning, when I cancelled the contract, they charged me a $50 cancellation fee, which they did not tell me about when I cancelled. I am trying to get the cancellation fee back. I am submitting my complaint to the Better Business Bureau.

The technician from K.T.M. Door Control came out and completed the work on the garage door. It was the same company that had done this a few years ago. So that claim went very well. The chain had slipped off the track so the garage door wasn’t working. But the thing was fixed within 30 minutes. Because the person that showed up knew what he was doing, never have I ever had to call back within the warranty period. That was a simple thing and there are lots of companies that know what they’re doing out there. If American Home Shield sends out somebody who knows exactly what they’re doing then the problem gets solved. The only times that I've ever had problems is when the person coming out looks at the issue and says they had never seen one of those before. And that’s very frequently what happens.

Terrible experience. One claim (garbage disposal) went average. 4 months later, in an unrelated matter, called to ask 3 questions, got no help so I cancelled on the spot (April 14, 2019). Over 60 days later I still get calls and notifications being past due. When I tell them to look at their screen, they agree I'm not and apologize. I've documented all interactions and sending to their Corporate office and BBB.

It has been 3 weeks since we had a problem with our fridge (thermometer) and we are still waiting. The company you sent us for the repair is a joke, they told us it would take a week and now don’t even return our calls. When we called home AHS the person also lied to us and never called back. I feel like this review is a waste of my time since it will not be displayed but hope you improve your services even if you don’t post it. We pay you with our hard earned money and you should have minimum respect and at least respond.

Our air conditioning stopped blowing air through the vents although the machine was still on. We could still hear it running. We called American Home Shield, and we used the automated service and it said the company assigned to us would contact us within 24 to 48 hours, which they did. So the contractor came out, and we had holes in our HVAC. They did the repairs and they were great. I liked them a lot. We went from hot to not hot. We became comfortable. They did a great job.

I had one claim for the upstairs air conditioning unit which I made online and it was really simple. The system was getting mixed up though, so I talked to a young lady on the phone to get it set up. Airstar Services came out, checked it out the next day, said they needed a part and they had to get approval from American Home Shield. That took three days. They said my portion would be $1,800 and they were taking care of the rest, and I approved it. So, they took the payment and they were here the next day.

We had experienced a problem with our downstairs air conditioning system, and the first tech that was called out under AHS was an air conditioner technician. He said it was tripping a breaker, so he checked it out and determined that a compressor was the problem. We paid for a new compressor and then he came out and installed it. But the same thing was happening, only worse. It was not only making it chatter, but it was completely shutting it down. It wouldn't come up at all. So then, the same technician determined that it was probably an electrical issue. That was when we called back AHS and they called out a different entity. The electrical guy from Charles Bosch Electric came out to determine that the electrical was fine.

The AC clogged and the pipe clogged and all the water came out and popped up the floor. I got in touch with American Home Shield over the phone to file a claim. It was a long time waiting for somebody just to answer the phone. But once they answered the phone, they sent me somebody. However, the person they sent didn't do the job well. I called them because I didn't know where the leak was, which unit it was, or what happened. And they came for the water heater and the AC. It's in a closet. And when I called AHS, they said they had to send two different people to see which one was. I asked if I had to pay for both and they said I had to. In order to answer the insurance, I needed to know what was going on.

I've subscribed with American Home Shield. I've used them a couple of times recently. Basically, only thing that happened was when I used them for AC, the AC contractor came out, looked at my system, told me I needed a new system. So, I just paid the $100 just for him to tell me that. And I had a feeling that might have been what it is 'cause I was asking him about that before I actually agreed to pay the $100 fee. And then, recently here with my garage door, the same thing happened. So, I'm paying a $100 fee each time I used them. People are coming out and telling me I need to replace stuff. And the programs that I'm getting, I can get it without being a member of American Home Shield. So, it isn't actually benefitting me. I think it expires soon, and I probably wouldn't re-up. I'd just do stuff on my own.

I had issues with my central heating unit and submitted a claim for it to American Home Shield. The tech sent from Vail Heating & Cooling came a day and a half later. However, the same thing broke down yesterday. Though I have issues with Vail, I don't have a problem with AHS and I would recommend them.

When filing claims, I get better service by calling either the AHS Memphis or the Georgia centers. I feel like I've dealt with them many times over the past six years and they're more capable. I feel more confident in them, a little bit easier to communicate with and describe what's going on. When the AC wasn't cooling, K&L Mechanical made time for me that same week and it was very quick. I like them. They've been out before and they're very good. The claim was just approved so nothing has been done yet. They have to order the parts and hopefully within the next week or so, we'll have some resolution.

American Home Shield has been really good so far. My most recent claim was when the garbage disposal had a leak on the underside of it. I went online and started a service request, and I waited for the next business day. The company that it was assigned to called me on Monday morning and set up a time which was that afternoon. A fellow came by, looked at the thing and replaced it. He was very polite and quick. Everything went really well.

American Home Shield is the best insurance I’ve ever had. The people that came out for my refrigerator were wonderful and prompt.

I filed a claim online for the air conditioner which wasn’t cooling like it should. Filing the claim with American Home Shield was real easy and because it was the weekend, Active Heating came out in about two days. The contractor knew what he was doing and was very professional. I'm well-satisfied. The air conditioner seems to be working all right now too.

The pressure gauge in the pump broke off. I submitted the claim online and it was a very smooth process. Almost immediately, I got an email from AHS telling me who was gonna be contacting me within 24 hours. Varner Spa & Pools called within an hour or two and the guy was out the next day. I thought there may have been other issues and so he looked at everything else. He told me what he was doing. He put a new handle on the filter selector on the pump. He also put a new handle on the pump dial and replaced a filter and then replaced the gauge. He was very knowledgeable and efficient. The repair improved the pump greatly 'cause we had to run it but it was wasting a lot of water so it was a big help. I was very pleased with the service and the outcome. It was a great experience.

I called American Home Shield for my washer that broke down and they sent a man to repair. He ordered some parts and when the parts came in, another guy came in instead of the guy who came initially. He said the washer could not be repaired and they ordered a new one. The guy who came to deliver the machine took like 5 minutes to deliver, install and take the old one away. It was amazing. American Home Shield is doing whatever should be done. I really like the service.

I didn't have power to one of my areas at my home, and an outlet switch also had to be replaced. I submitted a claim with AHS through the app and immediately as soon as I submitted they sent a text. And then all of a sudden later called by one of the representatives. They were very prompt, amenable and very flexible. The contractor was also very prompt. Actually I called them about it. They also explored an issue that I didn't know that I had, and they were able to fix the electrical problem. So, I was very impressed. They had to come back another time because it would take some more work than what they was praying for. But it's now working quite fine. So, I am satisfied.

We just bought a home and I had the app on my phone, which was encouraged by a welcome letter. When our garbage disposal was not working, I was able to use my phone and send a request for service to American Home Shield which was super easy. It said that I would be receiving a call within the next 24 hours from a service provider. Then, they told me who the service provider was and I received a text. It seemed like a request was sent out and the contractor responded that they would be calling me for an appointment time. The two men came when they said they would and they were efficient. Everything went great and for a first-time user, it couldn't have been easier.

The refrigerator door seal was not catching well and the refrigerator was sweating. I filed the claim with American Home Shield online and Clutch Appliances came out the next day. They were very good. The technician was very quick. He was in and out in about half an hour. He even went a little above and beyond because but he ended up re-leveling the refrigerator as well. I couldn’t have asked for anything more.

When I had an issue with the ice dispenser, AHS sent out Allan Appliance Service to fix it and it was an excellent experience. But I had one experience that was bad. A toilet upstairs had a crack in it and it leaked which went down into the garage ceiling. It took about a week and a half to get it all fixed and that whole thing cost $4,000. I had to have part of the garage ceiling torn out, some drywall upstairs happened, then I had to find a new toilet and put the new toilet in there. It was a nightmare and I didn't get anything from AHS at all. The tech that AHS sent out kept having to find the parts and order them. It was an old dryer, so that was not good at all.

American Home Shield sent out Sears for our dishwasher problems. We had a few different problems with the dishwasher and they had to keep coming. It had to do with a part. Most of the time, the technician who came was the same guy and he was very good. One time, it was somebody different. But up to now, the dishwasher is not working right. The technician said that it was just the dishwasher. American Home Shield ended up paying to have it totally replaced with a brand new washer that got put in in January. It was not working right so they replaced a bunch of parts. He thought it’s just a really cheap dishwasher and he was gonna put that in his notes. Hopefully, American Home Shield will issue a new one.

We have been American Home Shield for years, and we have moved a lot. And this time, we’re in Florida, and we have been very disappointed. I've had a refrigerator out for probably three months, fighting with it. Even so, AHS found an excuse not to fix what is broken. Another time, I had an issue with my pool heater and they look so hard to find an excuse not to cover it. A spring broke on my garage door and they found an excuse not to cover that too. I fought through all of their excuses and for that, they covered part of the cost but it still ended up costing me $500 to get the spring installed.

We were having trouble with our air conditioner. It wasn’t blowing out cool air. We did our claim with American Home Shield online and it was easy. And the contractors were out the very next day. The air conditioner needed to be cleaned and it needed Freon. The contractor was really nice. We would schedule for two days later or the next day, and he actually called us and told us that he had a cancellation and was willing to come out on the spur of the moment. So, that was great. We didn’t have to wait a full day for service. And all in all, my experience with American Home Shield was great.

We were having a problem getting the upstairs cool and the temperature was set for a certain temperature but it was always five degrees hotter. I submitted a claim online to American Home Shield on a Monday and the contractor called, asked when they could come out and I suggested the next day, which happened. The guy was very professional, fast and fixed the fan on the motor. The performance of the AC has been good since the repair and there has been no problem.

I called American Home Shield and spoke to an agent, and put my claim in over the telephone. I got a text message saying that American Home Shield received my claim. They'd be getting in touch with an AC company, and they'd be getting in touch with me within the next 24 hours, in which they called me right back. They called me within an hour or two. A/C Rescue's service was wonderful. The contractor was Joe. He was so professional. He had to come to my house like three times, and he was really good. The repair definitely took care of the problem. And my AC is up and running at 100% once again.

My water heater stopped working and it was leaking. The gas igniter wouldn't stay lit because of the water. I called American Home Shield to make a claim. It was fairly simple getting in touch with them, but some of their people didn't speak very good English. That's the only issue that I've had. Otherwise, things worked out fine. Ryberg Plumbing was my contractor and they were great. They wore uniforms and were completely professional. They analyzed the problem and completely explained everything to us including the cost that we would have to pay for. They fixed everything and the codes that needed to be updated as well. They were very good at what they did and we were very pleased.

I called American Home Shield for a claim and their rep was very nice and helpful. But English is not her first language so she was a little bit hard to understand. A technician came out and the unit worked for a while but now, it needs service again. He'll be coming tomorrow for the second time.

The contractor came out two different times for the AC. The first time he came out, he said that it had Freon, so I guess he couldn’t do any work. That was the first time I had to pay that $100. The second time he came out, I called them back. I didn’t have to pay another $100, and he saw that it wasn’t working. The house was hot so he ended up putting some type of seal to stop the leak. He said the coils were bad. He added two kinds of Freon. It’s cooling now, but eventually, one day, I’m gonna have to get it fixed because I don’t think that’s just gonna fix the problem. I’ve been reading reviews and stuff. I don’t know if it’s gonna last or not but just me talking to other people, they were saying it probably won’t. But the guy that came was real professional and real nice. He gave me a breakdown of everything including how it works. I recommend American Home Shield.

Our water pressure was low. The contractor came out and the guy was pretty clear and professional. We still have some issues though. I think I’ll have to make another request to American Home Shield for the contractor to come out. But overall, they were good.

I've been with American Home Shield for 15 years now. When we had a problem with the washer, they sent someone out and it took a couple of trips, but we got it done. The contractor was courteous. They came in, did the job and explained to us what was going on.

I normally do a claim online and it's very easy. It’s a lot better than calling. Recently, Wilks Appliance Repair came out for the dryer that wasn’t working correctly. The technician has been to my home maybe half a dozen times within the last couple of years, and I’m very happy with him. I’m happy with American Home Shield and I’d recommend them to a friend. I’m happy with the technicians too. They are very friendly and very uplifting. They always come with a good attitude so I love them.

I did the claim online to American Home Shield for my air conditioner and then, I followed up with a phone call. The contractor came out and needed to add some Freon. The guy was an excellent technician and he did a good job. He was personable and very accommodating. Since the repair, the AC has been running great.

I submitted a claim online to AHS when our water was running very slow. When we're running the shower and turn on a faucet, the water almost shuts off. Also, if we run the dishwasher, we can't shower or wash clothes. Navigating AHS's website was easy. However, the contractor was unable to rectify the situation via our home warranty. He said it wasn't covered.

Way back in about May 27th, we had a problem with the air conditioner freezing up. The guy came out and put out the Freon. It was working for about two weeks or so and after that, it froze up. I called American Home Shield. They said they would send out the technician and he came out relatively quick to look at it. He said there was a valve that was freezing up that needed to be replaced and he’d have to order it. I didn’t hear from him until I called up which was a week and a half later and I asked him what was going on. He said that the air conditioner is very old. The part was on backorder. They couldn’t find it and they kept on looking for it. I waited again for another two weeks then I called and they were still looking for the part.

I have been a satisfied customer of AHS for over 20 years, since 1999. But today, when I really need them, I’m finding out that they don’t have enough vendors to cover summertime air conditioning needs. The problem is they just don’t have enough vendors. I put in a claim yesterday. I have an air conditioner that is not functioning. And so, the service provider that AHS assigned to me, told me they couldn’t get here for seven days. And AHS hasn’t assigned me someone else that can get here sooner. If AHS doesn't have any service providers taking care of business, that’s not very good service. In fact, it’s poor service. American Home Shield needs to step up their vendor relationships so that they can handle increases in volume. If you don’t have enough vendors, what good is it?

One of the burners in my oven was not working properly, so I filed a claim online which was fairly simple. The process is automated, so the moment you submit the request, you get an automated response. American Home Shield assigns a company to come out, and then you call the company to schedule a time that is mutually convenient. 1st Choice Appliance Repair came out fairly quickly and they were courteous. The guy said he would be there at 1 o'clock, and he was there by 12:55. Now everything is working fine.

I submitted a claim over the phone to American Home Shield when my air conditioner was not cooling and Legends Service Center was great. I had a good experience with them. When I have to call the general call center though, it sometimes takes you an hour to get through, which is ridiculous. But I never go online because what happens is that they would tell you the first name that pops up. Somebody said that there was a service guy down at El Cajon but that's 54 miles from my house. I said that I wanted someone closer and I wanted the ratings on them.

The contractor sent by AHS did a great job. They were very professional and very courteous. They came and fixed the dishwasher recently cause we were leaking in the floor there, and they replaced parts of our dishwasher to get it working again. And we also got a freezer door on our refrigerator fixed this summer and they did a great job too. They're a good company. I recommend AHS to my family members and friends.

American Home Shield sent out A-American Plumbing for an issue with the garbage disposals. I have two of them in the house. I have a downstairs kitchen and an upstairs kitchen. The garbage disposal upstairs was leaking profusely. If you would use it, the water would come gushing out and I have hardwood floors in my kitchen so that was a problem. I had to put a pan underneath the sink area. But there was no fixing that one. The plumber had to change the garbage disposal out and he was quick in tearing that one down and putting another one in there. He was awesome.

When we have a claim, we call American Home Shield and they take care of it. Recently, Gates Plumbing & Remodeling came in and changed out a shower valve. There was some leakage and some backflow into some other plumbing fixtures, and it solved the problem. I would recommend American Home Shield.

Submitting a claim to AHS was very easy. My recent claim was for my toilet. I called and talked to a representative on it. I felt like I was being taken care of from point A to point B. The contractors called me up. They got out to my house as soon as they could. And it was the best service I’ve had, ‘cause when they left, it was just as clean when they left as it was when they got there. So, I’d definitely recommend them to somebody else. However, my other toilet that’s in the house was cracking just the same way as the other one was, and they said that they were gonna submit a report to AHS to see if that one can go ahead and get changed out before it causes flooding in the house. But I haven't heard anything back yet.

The oven caught on fire in the wiring. My wife called American Home Shield and it took about five days for the contractor to come out. They were very professional, very specific, and very detailed. The work is not complete yet because they are ordering a new oven that should be coming in fairly soon. But so far, I'm highly satisfied and would recommend American Home Shield.

The rep was really nice and helpful. She put in the order to have the plumber come out and they ended up showing up earlier than their scheduled appointment. I showed them where my water heater was and they got it fixed really quick. They were professional and got the job done with no headaches. AHS got everything done in a very timely manner, were friendly, and made sure the claim was covered. It all worked out really well.

The dryer was not working correctly recently and I made a claim for it at American Home Shield online, which was easy. The contractor that came was very good. He placed the part and then cleaned the thing. Now it's working well.

I submitted a claim with American Home Shield regarding the toilet that had come unscrewed from the floor. It was very easy. I had no problems with the claims representatives. They called and set up the appointment and gave me a time. I was given a timeframe between 8:30 and 3:00, and Sirius Plumbing and Air Conditioning showed up around 10:00. The contractor was excellent. He was very nice, pleasant, and very professional. He had told me that he had screwed the the toilet back in and he found a little leak which he also fixed. Everything has been back to normal since the repair. After it got fixed, it's so much better and easier. I couldn’t use the toilets before, and after he fixed it, it was not a problem. My experience with American Home Shield was easy, quick, and very professional. I would tell others that they need to buy American Home Shield and have a coverage through American Home Shield.

I had no hot water in the house and it was very easy making a service request online with American Home Shield for that. After Hours Plumbing was our contractor and they came out in a day or two which wasn't bad. The technician provided great service and communication. He had to come back multiple times for the same thing, but it was fine. He got the issue fixed.

Submitting a claim to American Home Shield was very easy. I just go online, fill it out, and it was done. And then they’re calling the next day to set up an appointment. We had a condensation clog in both our air conditioner units here at the house, and it took the contractor three tries to get it. The issue was a little bit difficult but they didn’t complain too much about coming out and getting the job done. They were professional, and they wore the booties in the house. They were concerned about not messing up the house. So, I felt good about them. But it would’ve been great if it could have been once and done. Overall, I’m happy with American Home Shield's service.

I've used American Home Shield several times and I'm happy with it so far. I recently made an AC claim wherein the coil was leaking. It was doing this last summer, and the previous company did something and said they fixed it. This summer, it started doing it again. The new tech had to come back out because they had to see what the problem was first, and then they took it all apart and realized it was the coil. The coil was still under warranty, so they called and it was a warranty through the manufacturer and they went and picked up the part. Then they got the part, came back out and fixed it. They were awesome and I liked them a lot. Everything seems to be fine now.

I called in a claim to American Home Shield when we had a dripping faucet. I had a very good interaction with the claims rep, and within two days, the contractor came out. He had a lot of experience. He was very competent in completing the job. He also gave me information about what could’ve prevented the problem.

This company is very difficult to work with, call to obtain updates and answers and they do not care. They tell you they are sorry you are experiencing issues, but do nothing to resolve. I was told the contractor would be at my home last Friday, I took the day off of work and no one showed or called. I called AHS and was told they guarantee the contractor would be at my home on Saturday. Again, no contractor called or showed. AHS then told me it was an expedited, emergency call and to expect a call from the contractor on Sunday. Again nothing. Finally on Monday, the contractor arrives at 5:30, looks at everything, gets on the phone with AHS and leaves, does nothing. I have requested to speak with supervisors and given the runaround. When I do speak with a supervisor (first time ISA and second time Peter), they make promises that are not kept. I am still without service.

I rarely write reviews but I don’t want anyone else to waste $1000 per year on this warranty program. I bought a home that was 10 years old, the house came with a warranty and the first year I didn’t need to use. Year 2, renewed policy since I had appliance now 11 years old. Each time I had an issue...washer, dryer, dishwasher they would fix it but then it would break again. The companies would fix over and over and keep in mind you pay $75 each call so at that point could I have bought new for much more?