American Home Shield Reviews

A couple of friends of mine recommended that I get American Home Shield. I had a claim where they sent Steven Vandervort out. The contractor arrived on time. And as he was doing his service, he was talking to me through the service. He did what he had to do, and he left. He had something on his feet as well as he had a mask on when he came in. He had gloves on as well. So far, so good. As far as the claim to American Home Shield, I was able to do that online, pay online, and then they sent me back an email so everything went well.

The part that heats up the oven went out and I contacted American Home Shield. They assigned a contractor to repair it but because of the COVID-19 stuff that's going on, the contractor gave me a date when they thought that they would be able to repair it, which was about three weeks later. We don't use our oven that often, so it wasn't that big of an issue. They came when they said they were gonna come. The technician fixed it in about 15 minutes and all was good. The only thing is that AHS assigned it to the contractor, which is here locally, and let me know that the contractor would be contacting me to set up an appointment time. But I waited a couple of days and did not hear from them. I got their number off the text and called them to schedule the appointment. But I could understand the delay in contacting me and beyond that, everything was fine.

Our AC unit was low on Freon. Hospitality Heating and Air conditioning came out and fixed that. American Home Shield has been a lifesaver. When filing claims, I've used calling them and then doing it online. It's very easy. I've recommended it to a lot of my friends and colleagues to let them know that it's better to have it and not need it than need it and don't have it.

My filters were very impacted and dirty. The guy checked it then told us pretty much what to do. We had to purchase the filters on our own and nothing was replaced. Filing the claim was very easy. The only thing was we had to wait a long time 'cause it was during a heatwave. Everybody was having issues with their air conditioning so it did take a really long time for the contractor to come out. We waited maybe a good seven days. But we're extremely happy with American Home Shield.

My AC wasn’t coming on and wasn't cooling. I called American Home Shield and the contractor they called didn't respond. They were supposed to communicate with me on a Wednesday. I called Home Shield back and told them no one responded. They also sent another emai to the company and called but they didn't respond. That was when they got AC Plus involved. Home Shield did a good job on getting someone out here but they need to make sure that whoever is in their system is an active contractor because when they have someone on their list who doesn't respond, it's not good for the customer.

We were having trouble with our air conditioner as it was not working. We called American Hoem Shield and the next day, MaxAir came out. They were very good. The tech had the air conditioner working. He left and about a month or so later, the air conditioner quit again. We called and the same technician came back out, which was good. He was more familiar with the system out there. It was nice to have the same technician both times and not somebody new. It was two or three visits, but they got the unit going now. American Home Shield's service is good but they have the most stupid commercial on TV.

I got my garbage disposal fixed through American Home Shield. It wasn't working. It was vibrating the whole counter and there was a piece missing out of it. I called AHS on a Thursday. The contractor came out Saturday morning. The guy was completely fine and professional. I’ve had worse guys that come in the house and they mess around and this guy was completely cool. He came in, he said hello, he did his job, and he said, ‘All right! Everything’s good! Sign here.” I signed there. He went on his way. The repair made everything a lot quieter because the garbage disposal was very loud.

When I had a stoppage, All American Plumbing and Rooter came in and did their job. They were prompt and professional. They told me what the problem was, how they fixed it, and that was it.

The claim was handled great. The plumber did his best, but there's nothing he could do about it. I'm getting hot water through my cold water line and to figure that out, you'd have to go into the wall. I'll need to call the company that installed it to figure out what's going on if they even could tell me what's going on. The water is really, really hot coming through the cold water line. It clears, but it shouldn't be getting that hot. But overall, I'm satisfied with AHS. I've also had electricity claims which were handled great. When the garage door opener malfunctioned, the tech had to work on it two or three times. But it seems to be working okay now.

Six months after I bought our house, there was an issue with our hot water heater. I paid my co-pay with American Home Shield and their contractor came out and fixed the unit. I've been with AHS for about a year and a half now. I called in my claims with them and it was all automated. I haven't had an issue with their claims process. Burleson Services was assigned for an AC claim and everything was fine. The next day a tech came and that person explained everything well.

The first time I made a claim to American Home Shield, I submitted for a faucet outside my house that puts water into my pool. The pool people they sent said it wasn't a pool problem. The plumber they sent said it wasn't his problem to handle either. The contractors wouldn't fix the faucet for me and that issue ended up costing me 600 bucks. So, I was a little disappointed.

I don't like the website of AHS. I think that you should talk to a customer service person because you can explain it a little bit more. Because it doesn't always fit exactly what you're talking about in the website. It limits you on how you can explain what it is you want. Because if someone has two bathrooms, you can explain it to the customer service, because you can be having the same issue in the other bathroom too. But to call it in one time, and then to call it in again, to me, that doesn’t make sense. So, when you talk to somebody personally, then you could explain what’s going on. I don’t really care for the website. But as far as the contractors, they've done what I needed once they got here. But the contractors themselves sometimes don’t get back to me immediately. Sometimes, I’ve had to call them. But our experience with AHS has been good. It serves the purpose.

American Home Shield has been quick, efficient and complete. I just went to the computer and requested someone for a plumbing issue. Then I followed up the next day and spoke with someone from Brick Street Plumbing. The plumber was very courteous. I told him that he could pull on the driveway and he actually said that they would pull on the street. Everything has been good. Unfortunately, I have to put in another claim.

American Home Shield assigned my pool repair claim to Expert Pools. It was after 5:00 on a Friday and I thought I was not gonna hear from anybody till Monday. But on Sunday afternoon, the person dealing with scheduling called me and told me that they wanna go at it. Everything kinda lined up for their scheduling and asked me if it would be okay for them to come out tomorrow. So they came out on Monday afternoon. Before I got here by 2:00, they were here working on it.

We had a garbage disposal that wouldn't work. The guy came in, did a good job, fixed it, and out he went. He was outstanding. Overall, American Home Shield is professional and thorough. The job was completed.

Calling in my claim for an AC issue to American Home Shield was very easy to do. They sent A-US Air Conditioning of Tulsa to handle it. The techs from there replaced my AC's 18-year-old drain pan which had holes in it. We had a leak from there coming down. Since the replacement, the AC has been running well. Overall, AHS has been great and I've had good experiences with them. I'd recommend them to other people.

It's been very easy with AHS. My washing machine won't start and the tech from Professional Appliance Repair looked at it and said that he was gonna have to order a part. He said it could take 7 to 10 days and that I would hear back from them in the procurement. I'm still waiting on parts. I've had a dishwasher claim, too. It was a very small issue and the tech was in and out in two minutes. He fixed it.

I told Home Shield I had some drainage problems. And then, when The Lindsay Company called and said they would come out and fix one, I said, “No. I’ve got three.” Then I had to call back with Home Shield. That took three days, but that was my fault. The guy from The Lindsay Company came in and he was professional. He wore a mask. He had everything he needed. He didn't have to make four or five runs in or out. He knew what he was fixing and he got it all fixed. Everything is good. I had dental floss and stuff like that in my bathroom sink drains. The other one is also where my air conditioner condensation water runs into that drain. It had clogged up with just some junk but the tech cleaned that out and then put the stuff in there that will not allow that stuff to gather up. It would go ahead and drain out. That was the first time I've had to use Home Shield, but I'm satisfied.

It's a forever wait if you try to get American Home Shield on the phone. But once I've learned how to submit claims online, it's extremely simple. Some of their contractors were great and some of them were terrible. The good people are probably the more expensive people, so Home Shield gets the bottom people. But I'm in a small town and there's not a lot available here so I'm just happy that somebody comes out to fix my issues. Everybody should have a service like this.

When we initially had the snake drain through Wiese, it took almost a week for them to come out and fix the problem. The problem came back a couple of weeks later and I couldn’t wait a week for American Home Shield to send a plumber out. So, we had to have another plumber come out to snake the same drain. He came out the very next morning. So, AHS should have an emergency type of thing. Still, the experience was easy and convenient with AHS.

Our thermostat stopped working, so it was blank, and the AC shut down. I went online to submit a claim with AHS and the process was pretty good. Plus, it was fast and I didn't have to be on hold with anyone. I really liked it. I got a confirmation as soon as I put in the request and it said that the contractor was going to call me within 24 hours. Then, I got a text that the contractor was going to be here the next day. So it was very swift, very quick, and I didn't have to wait or follow up with anyone. When the techs came in, they fixed the problem and they were really good. They got it working and it's summer here, we needed the AC. So, we were happy with it. All in all, AHS has been really good and I feel like the warranty was a worthwhile investment in the house.

CNJ Services came for the toilet and the kitchen faucet. The rep had to come out on two different occasions because we couldn't get the water turned off and he was great about it. It didn't cause any problems and the issue is totally resolved. Also, he had a mask on when he came. For the most part, American Home Shield is good. The only thing I have a concern with is that they did had one issue that they would not take care of because it was not an actual leak. I have a sink trap that has a connecting line from air conditioning condensation that then sends to that sink trap. We were having problems with it and the air conditioning people said that they would not touch it unless the sink trap was fixed because it was a lot of corrosion and it was a mess. As soon as the plumber touched it, that pipe crumbled in his hand. American Home Shield wouldn’t cover it and I contracted CNJ directly. They did it for me.

Five Seasons were sent out as a senior technician because after the initial repair of the air conditioner, I was still seeing water. Since AHS has a rule that if you have somebody out twice, you wanna switch to a different team. I didn't ask for a different team, they sent them out to have a check. He could not find anything else wrong after he did that, and so we went into a monitor mode. He asked me to monitor it for a week and see if it did it again. After that, they just went ahead and closed the claim because it wasn't still doing it after his evaluation. It's one of those strange things. He was not 100% sure. It didn't actively feel like he fixed something, but the act of taking it apart, checking it, putting it back together, seemed to have helped for the last part.

We are told that having insurance/warranties is a good idea although it may not seem so until you use it. I subscribe to this philosophy most of the time. AHS will no longer be one of the companies I can trust to execute everything they promise in an acceptable manner. I have had this service for the last three years and had occasion to use it three times. AHS has met my expectations one time of the three and it happened to be the first time only. This last occasion was the one that broke my camel's back...

We have a home warranty with American Home Shield. We've had trouble with our refrigerator on and off for about 6 months. After 4-5 repairpersons were sent to our house to attempt to repair and those attempts failed (even though some worked for a week or two) we were told by AHS that yet another repair person would need to come out "only to diagnose, and if he confirms is irrepairable, we will replace your refrigerator." The repair person did confirm it was not repairable -- and keeps the food at only about 50-ish degrees--not cold enough to be safe. Not only did AHS not replace it, they said "we'll have to send out a person to give a 2nd opinion. We have to confirm that the tech who said it cannot be fixed is telling the truth." WHAT??? We haven't had a reliable way to consistently keep our food cold in months. This is a company with whom we will never again do business.

I've used American Home Shield a couple of times and I'm really happy with it. I put an online request in and Professional Plumbing Service was sent out. They were wonderful. They called me within a half-hour. They could've come out later that day or the next day but I said we wouldn't allow it. They were really efficient and responsive. They looked at all the problems I had. They were fast, efficient, friendly, and obeyed COVID rules so it was good. They came to the door and automatically had their masks on which I appreciated because some people would come to the door and if you're wearing a mask, then they put one on.

I submitted a claim to American Home Shield for air conditioning and the contractor fixed it. It so happened that the next day, the other air conditioning went out. So, my husband called to have them come out and look at that one, and paid online for it. The contractor assumed it was a recall of the same claim. The same company called and said that they came out yesterday. I said that it was a different one. They said that AHS submitted it as a recall. I told them it was another completely different claim. They said that they were not gonna come out for the new claim because it was submitted as a recall. We didn't submit it as a recall and my husband paid online for it. AHS kept our money and my husband had to fix the other AC.

The gentleman that came to do the work was very knowledgeable. He was wearing a mask and gloves and he had the work done in about 45 minutes to an hour as well. It was very quick and it went well. Plus, submitting the order was smooth and painless.

When the tech sent by American Home Shield from TexAire came for my AC claim, he checked my unit for gas and said there was nothing wrong with it. I've had AHS for over a year now and thus far, they have been outstanding in terms of customer service and availability. We like having that sense of confidence that our stuff at least is covered to some degree.

AHS has been helpful for me thus far. I had a plumbing issue that I sent a claim about online to them. I had a good experience and their contractors came and did what they had to do. They had to order a part and everything has been working very well since they did the repair.

I had a shower that was plugged up that wouldn't drain properly so I called American Home Shield and they sent Plumb Genius out. The technician was knowledgeable. He was telling us what he was doing and he said it should've taken less than 30 minutes. But it took closer to two hours. He was persistent until he found the issue and he was able to care of it. It's draining like it's supposed to so I'm very happy. We have the two bathrooms, but being down one shower is very inconvenient. I was satisfied overall. It's what I had expected.

I was at YouTube and American Home Shield had a commercial on there. I’ve been with them for a month and I’m very satisfied. I had a plumbing issue and the guy from K&S Plumbing came. I was pissed off that when he got here, I couldn’t duplicate the dripping that the thing had been doing. There was no drip and he tried to replicate it but it didn’t do anything. Still, it was great. He was nice and on time. He came on a Friday and he told me that if something happens during the weekend, to just give him a call. He would come out of the callback. So, it was a good experience. I'm still getting a drip but it has not been as consistent. So I'm gonna have to watch it and then, I'm gonna record it.

I had an air conditioner claim with American Home Shield and there was another for the shower drain. The shower drain was a disappointment. They couldn't do anything about it under the warranty so that was a waste of money. But on the air conditioner, a very sweet guy came out and did what he needed to do. It was a seamless service. I went online and made my request, and within a day or two, I had a phone call from a technician who came in to do the job.

I submitted a claim online to AHS because I didn't have any air conditioning. Their website was good. It was very user-friendly. The contractors were very prompt and helpful. They were great. Everything got resolved. We were very grateful that there was AC so it improved everyone's mood. Our experience with AHS was perfect.

The garbage disposal quit working and it was leaking water. Home Choice Services came out immediately after I called and they replaced the garbage disposal. I also had a problem with the water heater claim and they replaced it. They also took care of the plumbing part when I had a problem with leakage with water in the house where the pipe broke. So everything has been perfect with American Home Shield and I'll advise anybody that we've had excellent service with them. The claim submission process is perfect. As soon as I call them, the first thing you’re gonna do is to pay such and such, which is their normal program and then they schedule the appointment. Then I get a call almost within an hour or so later from whoever is gonna do the work.

My air wasn't working one time and I spoke to an American Home Shield rep by phone. They sent Pleasant Temperatures Heat & Air LLC. AHS's contractor generally call within the next day or so. The techs from Pleasant were very polite when they came out. Everything has been fine since then. Home Shield has different people who come at different times instead of the same people. I prefer Pleasant to the other AC company they have sent in the past.

The broiler and the self-cleaning in the stove didn't work. Then the washing machine kept going unbalanced and stopping. This is the fourth time I've had techs from different companies come out for it. I called American Home Shield to file the claim and they gave me a window. Then the contractors came within the window. ABM was excellent. They ordered parts for the washer and it's still doing the same thing, so I'm calling American Home Shield again. This will be the fifth time I have somebody out for the washer.

The temperature sensor on our Samsung dryer was having an issue. American Home Shield connected me with Appliance Tech Inc and given me the option to call the company. The company reached out to me, we set up a time for them to come out. Initially, they wanted to come out sooner than I was available to see them. They were very punctual and professional. The two individuals had all the proper PPE with it being COVID-sensitive nowadays. They were quite efficient and clean. They did what they were supposed to do. Up to this point, I've had no issues with the repair. But I had a couple of questions with that company and they never followed up. It would be pertinent that their contract representatives also do a follow-up. We've also used American Home Shield for our upstairs cooling unit. We've been pleased with the people that they use, so far. I've recommended them to my sister who took them on.

A very knowledgeable repairman came and he did an excellent job. It was a second visit 'cause he had to get parts and everything was to our satisfaction. The door mechanism had broken the spring on our oven, so it would just flop down and it was an old unit to boot. The technician was able to track down parts for an old unit like ours, got them, and then did the repair. He had the right tools and fixtures and we're very impressed. We're also glad to be using American Home Shield. They've done things for us in the past as well and it's always been timely and they got the right people to us. We're very satisfied with them.

I live in a condo. My neighbor downstairs was having a leak and it was in their ceiling, so I thought it might have been my floor's plumbing. Accent Plumbing came out and determined that it was an AC condenser line that was leaking. So, they went back and said, "No, it's AC." That converted the call to Home Shield to an air conditioning call, and they came out and repaired it.

We were with 2-10 but I wanted to try something with better reviews. I started with American Home Shield this year. Their website was great when I made a claim. It was an issue with an electrical outlet. It ended up soldering itself on the outside of the house and it was shutting off all the other outlets in the house. #1 R&R Electrical AllStars came out and they were great. The tech was professional and he came in with a mask on. He got right to the job and was done quickly. His repair ended the problem.

When considering a home warranty, do your homework. American Home Shield is really good and I would recommend them to anybody. Making a claim with them is usually really simple. For my hot water heater claim, Jaymar Plumbing was my service provider. They did a really good job. They were very polite and considerate. They also cleaned up their mess.

My electrical panels had stopped working. The kitchen light was not working, so we were literally in the dark in the kitchen. So it was very important for us to get that to work. The AHS website was really helpful. It was very easy to create a claim and get someone assigned to it. Then Alste Electric had given me a call two days after I created the claim. The tech was really helpful. He figured out what the problem was but he had to return back because when he initially came, he thought only one of the things was broken in the panel. He replaced that thing that was not working in it and it started working. But it stopped working by the end of the day. So he had to create a follow-up appointment and come back to fix it. But now, it's working just fine.

The AC wasn’t working. The technician came out the first time and something had gone wrong outside. It went out again and he came back the next week. We found out that there was a leak in the attic and he had to figure that out. He was able to repair it the same day and it's working fine now. I called American Home Shield about my refrigerator and Broughton Appliance came. The technician was able to replace the fan and refrigerator. I can’t afford AHS but it’s easier to have it and pay the $75 upfront and the contractors are able to fix things when they come to the house. I've only used it a few times but I need to call them again because I'm having some electrical problems.

My washing machine was making a really loud noise on the fan. This probably had been going on for a while then it got to be really bad and it wouldn't spin right. Schubert's Appliance Repair was the contractor assigned to me and they found that there was a broken part. They had to order it and it took three days to get the part. The tech came out as soon as they got it in and fixed the washing machine. The part was right and the machine is working great. It's quiet and it spins really well.

I had an electric issue with the ceiling fan. I requested AHS for a service and that went really well. The techs were a good, quick and professional team. They also had those face mask things. AHS has been very good, too. I get quick and reliable calls from them. It was really good talking to their reps and they were professional on the phone as well as on everything else.

The ice maker on my refrigerator wasn't working. Sears came out on behalf of American Home Shield four times and never got my issue fixed. The tech said that the issue was a panel at the back of my refrigerator. He replaced that and put in the wrong panel. That shut my whole refrigerator down and I lost all my food. I kept complaining to Home Shield and a guy from there told me there was nothing I could do. I paid $100 to get my issue fixed and I want it fixed. Finally, AHS sent out Crites Heating & Cooling. The tech from there knew what he was doing. He replaced the whole ice maker.

At the back of the refrigerator, the coolant line was clogged and stocked up. It was freezing and causing ice inside the refrigerator. There were several items that need to be repaired and replaced. The light shorted out and so multiple parts had to be purchased. The refrigerator was still operating but we had to clear the ice out periodically. Then it took a little longer to get the parts. Some of the parts came in in a day or two and the other parts took about a week before they actually came in. The technician from Mr. Appliance did an excellent job of repairing and replacing and got the refrigerator back up again. He was very professional and had the tools he needed. He wore his mask, clean uniform, well presented.

My AC was running but it wasn't cooling. I called American Home Shield based on my policy and I told them I was having trouble with my air. I've never had a problem with the claims reps. I’ve had to call them one time about the air before or the heat and they’ve always been very polite and professional. I got an email very promptly saying my claim has been processed.

The company called me and was able to get me taken care of.

For our first claim with AHS, our air conditioner thermostat went out. I called AHS. Whenever the contractor came out, he came with a thermostat, he replaced it, but the air conditioner was frozen up so he did some other diagnostic testing and found some issues that had to have parts ordered for. But the air conditioner worked. It just would freeze up and we'd have to let it unthaw. I'm not disappointed in that service at all. I understand that parts have to be ordered and there are tests to be done. We were able to limp along with what we had while we waited on the parts. That was not problematic.

It was late in the day when I submitted the request to Home Shield. Prime Plumbing then contacted me the next day. That was good. They were timely. The commode was not flushing and the tech replaced a couple of parts. The issue was the garbage disposal. The tech was able to reset it by just crushing up some ice in it to dislodge whatever was in there blocking it. Prime Plumbing fixed the problem. Also, the tech wore a mask and we tried to keep our distance.

My water heater stopped working correctly. I called in a claim to American Home Shield and within a couple of days, High Priority Plumbing came and replaced it. The tech from there was nice. He said the heater was leaking from the heating element so he had to put in another one. So far, things have been fine except for the water pressure in one of the showers. Regardless, everything has been fine with me and AHS.

The guy from Elite Experts easily diagnosed what was wrong with my washer. He ordered the part. When the part came, they let me know that the part was in. Also, he told me that I could track it myself because he let me know that they were putting it in and I'd be able to track the part. When he came out, he was done in like 15 minutes. He was excellent. He showed us what the problem was and he told us what to do to prevent the problem. I already recommended American Home Shield to everybody who owns a house.

Home Shield got things covered, but it still costs me. The old compressor that I had in my house was good and they told me it would work. But they don't cover the old Freon anymore and they said I'd be a lot better off to put in a brand-new compressor. I took their recommendation but it cost me $4,000 and I wasn't happy with that. Also, one of my air conditioners now is blowing too much into the house. Ever since Airmax put in that new compressor, I'm getting a lot of noise in my bedroom. It sounds like there's a whooshing sound all the time. Other than that, everything has been fine.

I went to their website and created a new case for our air conditioner problem. The company came out the next day and everything was okay.

The garage door malfunctioned. I pushed down the button when I was leaving and it came down sort of sideways. I got out of the car and came through the front door. I looked and one side was down and there were two inches on the other side where it didn't come down. I connected the automatic garage door and I put my foot on it and pushed it down because I had to go to work. With the garage door out of commission, it was a pain in the neck when I went to the store and it would have been a pain in the neck every single day coming home from work because that's how I come in.

I got American Home Shield in June and the process for submitting a claim went well. I had a plumbing issue and I called them. It took about two days for the technician to come out but he was great as well as the service. AHS could improve on speeding up the turnaround time of someone coming out. Also, they put a fair amount of detail in there but there are still some things that they could explain a little bit clearer such as what they cover. I live in South Florida and here, our air conditioners run all the time so sometimes they do stall out. AHS doesn't necessarily explain exactly that that particular process is covered. When I was initially buying this warranty, I asked if they could offer more discounts if I have multiple properties I'm going to consider taking out warranties for. That would be something that would probably get more customers to sign up.

I had a water heater that began to leak after 20 years. I called AHS's phone number and told them what was going on. They scheduled to have a contractor come to my house and look at it. The contractor called me to set a time and date and they showed up and took care of business. They replaced the whole thing for me. They had asked me specifics about the water heater that I was calling about. I told them the size and gave them the serial number so they could verify other information. They showed up with a similar new one so that when they verified that it needed to be replaced, they were able to take care of it at the same time. The tech was very thorough in explaining how to maintain it and what to do. The heater is working fine. I'm glad I have the home warranty. AHS made the procedure very simple and explained every question that I had.

My AC wasn't cooling and they set me up with someone to come out two days later. It was very easy to submit the claim. Then the guy came out and fixed it.

The AC wasn't cooling. I notified AHS on the website and it was fine. They informed me well. They told me who was assigned to it, when it was assigned, and that it's up to the contractor to tell me when they're coming. The first company who came out was horrible and I hated them. A second company had to come out. Modern Mechanical HVAC was great.

Our most recent claim with AHS was for the plumbing. They assigned a tech to come out. The tech found the issue and fixed it. It was quite simple. Our experience with the contractors was fantastic. But on our air conditioning issue before that, I was not happy. What we did was I called American Home Shield, they contacted somebody. We had no air and it was in the hottest part of this summer so far. It took two days for them to contact the contractors. So, that was two days sitting without air conditioning. It took a while, like two days before the contractors contacted me. Then four days later they came out and then they said they had the part in stock and they would get back with me.

My air conditioner was freezing up and not working. I went online to make the claim and AHS' website was user-friendly. When you submit the claim, it tells you that they will contact you within 24 hours. The contractor ATR contacted me within five minutes. Their guy that came out was great and my air conditioner has been fine since his service. The repair was a huge help. American Home Shield has always been very easy to work with. People should use them.

American Home Shield is there when I need them. But companies nickel-and-dime you for just the littlest things and then they make it seem as though they're really offering you something. If I compare American Home Shield to the last time I had a home warranty, they go the nickel-and-diming now. You call them up for them to fix something and you cross your fingers that the technician doesn’t hem and haw about and say that it's not under the warranty and charge extra. AHS called someone out for garage and the fee was $75. Then the technician put something on that I could have put on myself but he charged me 80 more dollars.

I had a problem with my dryer. The vendor that AHS sent out was Sears Service and the guys took care of the problem. They found what was wrong but it took three times to finally get it right. I'm sure they’re good technicians but it took them a while to try and figure out exactly what the problem was. They also had to come back three times and order some parts. But they explained everything and fixed the dryer. It's been a week since the repair and so far, the dryer's performance has been okay.

Our recent claim with AHS was for the washer. I submitted the claim and the contractor called within a couple of hours. He was willing to come out the very next day, but we couldn't. We weren't gonna be there. So he came out quickly after that. The contractor was awesome. He was top-notch. However, I had a refrigerator claim that was going on for like four months. There was so much back and forth. I was getting conflicting information, nonsensical declining claims. I have two identical refrigerators with identical problems. They approved one and declined the other one. They said because the problem was misuse of the refrigerator. But they both had the same exact problem. I had another claim declined too by a technicality. There was a hose bibb problem and they wouldn't fix it because the hose bibbs were not in the foundation, of the main foundation, but they really were. So I had been arm wrestling that.

Everything's been going smoothly with American Home Shield. They're very good. They're very pleasant, quick, efficient and effective. The contractors have been professional and courteous. The process of submitting a claim was straightforward. I did it through the website. You just log into your account and go to the part where it says what's being covered then select from the covered list what your problems are and which ones of the items that you want to have service for. There’s a dropdown window that says what is the potential problem with each one of them. Next, you select either one of them. If your issue or problem is not part of the offered list, then you say “other”, then submit and pay.

American Home Shield has fast and friendly service. Any time I put in a claim for anything, they get back to me no longer than 24 hours. I had a problem that was some kind of a wire that was loose. The guy repaired that then the AC went out days later. He said that something about the panel and box got wet so he inserted some screws in there to keep it from the wind flying it open. It’s been working fine since. I just wish you can be able to explain your problem a little more in depth versus doing a generic drop down box.

I sent in a claim for a ceiling fan through the app and then they sent a text or email saying that I should be contacted by the contractor within 24 hours. They gave me the company name and their phone number. The service was great. The tech came right in and he had the covers for his shoes. He was clean. He knew exactly what needed to be done. He was able to diagnose the issue, fix it and he was gone. It's been functioning fine since.

Our thermostat wasn't working right. It was an older thermostat. When we moved into the house, we didn't notice that they had painted over some of the spots. Once we got moved into the house, the thermostat was sticking. They had it on a set schedule and we couldn't change it. So, we wanted a new one that was working. On the AHS website, they didn't have a spot for what I needed when I filed the claim. So I put down something that was close to a thermostat as possible. AHS needs to have a spot for others so that people can write in what they want when there's no specific item available.

My washer wouldn't drain. I submitted a claim online to American Home Shield. In two days, their contractor Holiday Business came and repaired my issue that same day. I like having AHS because if anything happens, I only pay the deductible and not the full cost.

When I used AHS for the first time, the company that they sent at that time was very difficult. I took off a day to be here for the repairman. He never showed up. When I finally called the company said that the guy called in sick that day and he'd be there the following day. I hadn't planned on taking off a second day. He came the next day, opened the refrigerator, and said that this would be the part that I'd need and was out the door in less than two minutes.

I have a contract with American Home Shield and I pay a $75 deductible. They have contractors that come to the home and fix the problem. I had a contractor come up to my home and all he did was look at the problem. No tools. He said that he couldn't fix it and walked away. He hadn't even got under the sink to see if he could fix it. I filed a complaint with American Home Shield and told them that they took my money prior to them sending the contractor out and this guy didn't do anything. They said they would call me back but they never did. I've been calling them back to try to get the situation fixed. So far, nothing.

I’ve had American Home Shield off and on for probably 10 years. I purchased it when I bought the house but I've only lived in that house for two years. The claims process itself is fairly easy and it's actually getting the technician or finding the contractor to come do the work that's the problem with AHS. You can go online and set up the service claim, so that's not a problem at all. It's an availability issue, and sometimes that's geographical. So, I've had AHS in large metropolitan areas where there is an abundance of contractors but then, I’ve had it in Arkansas and it's been harder for them to find people to have under contract. Even in larger areas, the contractors change frequently probably because of their reimbursement. So, I'm not sure what could be done about that unless they're gonna change their entire process.

I've used the company for almost 10 years and I've never had a bad experience with them in all these years. They're always very good and they get right on it. I'm a real estate agent also and I use it for clients when I sell a house too. I used American Home Shield on my rental property and a month ago, I thought some of my electrical outlets weren't working. When the fellow came and tested them though, it turned out that there wasn't anything wrong. He was very good. It took a week or so for the guy to come out, but it wasn't an emergency, so it was perfectly fine.

American Home Shield is good because whenever I have an issue, they're very prompt. Recently, the ice machine on my refrigerator wasn't working. When the contractor was gonna come do it, at the same time, I had a pest control guy. They said they would come back later. Three weeks later, they did send somebody. A young man did come in, changed it up pretty quick, got it working, and left. He was about as cautious as we were because of the pandemic. The ice maker is working really well now. We got plenty of ice. I don't have to be buying ice every other day.

Cool Image Heating was the contractor Home Shield sent out for my AC. I called them and their guy came and did a wonderful job. And then my swamp cooler went out. I called Home Shield again and they sent some other people out. These people got some great duct tape and taped together my swamp cooler. The valve was stripped and they fixed it. The next day, my heater was broke. We couldn't even turn it on because whatever the people did to the valve to turn it on and off was totally broken. It was gone. We burnt up that week and it was a heatwave. I called and called and tried to get somebody to come out and fix the unit again. Even if I had to pay another $100, it didn't matter. But I didn’t want the same people to come back out.

I called American Home Shield and they sent out a contractor. I had to pay $100 for it and the contractor came. He checked and told me what I needed to get done. I was having issues with my meter box and it wasn't covered under the home warranty. It was something that an electrician had to fix that I had to take care of. The experience was fine.

I'm glad that I have American Home Shield. It takes a lot of the burden off of having to worry about replacing the item. It's well worth the money. Last year, the contractors came out a couple of different times. I had an issue with my stove that they took care of for me. They had to order some parts, the parts came and they replaced it. Then I had an issue with my washing machine. The same thing, they came out, diagnosed what was wrong with it and had to order parts. Then when the parts came, they were able to come out and take care of the problem for me on both occasions. Everything was really good - the service end of it, the technician and providing a safe environment for me in my home, the way he presented himself and then the installation of the product and making sure everything was completed. All in all, the contractors did a very professional job and I was happy with the outcome. I have no complaints.

Surface Pro Heating and Air was top-notch, very professional, very helpful and extremely keeping in contact with me. It took them 19 days to get the part because they could not get ahold of American Home Shield. Because you have to sit on hold for an hour and a half to get anything done with those people. When they had to call and order the parts for my air conditioner, this woman had to sit on the phone with them waiting for almost two hours to get it ordered. It took another seven days for American Home Shield to get the thing ordered or give permission for them to order it.

The control panels on the microwave and the oven both went bad. The technician from GE came and ordered the microwave control panel. He told us that the oven needed to be replaced since they don’t make those control panels anymore. He forwarded it to American Home Shield. The guy came a week later and asked where the part was. I said that it wasn't here. He said that he requested it and I said it wasn’t here. He got to his car, came back and said that it hasn’t been shipped and to let him know when we receive it. We never received it.

Everything was great with my recent claim with AHS. Our AC stopped working, stopped cooling. The contractors came out and just checked it out. He found out that the condenser had stopped working. There was a contact or something wrong with it. So he replaced it. Everything’s working great now. I'm sitting here in air condition today. AHS has been good. They’ve always worked for me. Never had an issue with them. They've always fulfilled their claims.

There was a leaking pipe underneath the house. AHS sent out American Plumbing & Drain and they fixed it. They replaced the whole piping system and I paid for it. All in all, submitting claims with AHS was very easy and we were very satisfied. We placed four complaints with them so far and they repaired it all so there's nothing to complain about. Every time we called, the request was accepted and they sent someone over. Then, they did the fixable item that was covered by insurance. So we're happy.

My bathtubs were leaking. After we took a shower and we turned off the knobs, it was still leaking. I've had that issue before and two other companies came and it was never fixed the right way. I called AHS and they gave me a number. I called the company the same day and then the contractors came out in a couple of days. Then this last time, the bathtub was finally fixed. So it's gonna save me quite a bit with my water bill 'cause I no longer have that water leak. The contractor did a great job. He was awesome.

Our pool pump motor went out. I tried a few things to see if it was a circuit breaker and it wasn't. When my normal pool service company came out, they checked and said the motor was burnt out. That's when I contacted American Home Shield and they put me in touch with the service provider. Initially, he came out to kind of do a review and see exactly what was going on. He let me know that the pump had been burned out and that they were gonna order a replacement which should be in in a couple of days. When it would be in, he would call to notify me, set up the schedule and replace it. We had him out on a Tuesday and the part came in on Wednesday. He came out on Thursday, installed it, and pool's worked perfectly since.

I submitted a claim for a refrigerator repair online to American Home Shield. The company they contracted with contacted me and came. We live on an island and sometimes, it's difficult to get parts here. For my refrigerator claim, the part was available. The techs had to call American Home Shield to make sure that the part that needed to be replaced was completely covered. They also had to clarify whether I needed to pay for them to show up. That was cleared up and though it took a while, things were really easy. The whole repair came to be about $800. It was good that our refrigerator got fixed. My husband and I own a real estate brokerage and all of our agents use AHS. We also buy AHS's warranty as a gift for all our buyers when we put them in a new home. We really stand by them and their coverage has really saved face for all of us.

The contractor came for our air conditioner. They came quickly and fixed the leak. They put Freon in and left. We paid our deductible which is probably extra for the Freon we had to pay other than what American Home Shield paid. I didn’t have issues with that particular claim but we got a new furnace with them on March 4th and we had issues with that. I called them about nine times because the furnace wasn't working properly. AHS went with a company in Morgantown, a company in Uniontown and a company in Bethel Park. The Bethel Park one was the one that installed it, which I could not understand why they didn't continue to stay with them. I was wondering why they would send somebody else from another company because that company is not going to wanna deal with somebody else's mistake.

I had an issue with my air conditioning. I called American Home Shield on the 800 number, they gave the number to Best Care and Best Care called me. They came out twice. Both air conditioning went out at different times but they were excellent. I’d give them a 5-star. I’m very satisfied and it was good with Best Care. However, it seems like when something goes out on a Friday, you got Saturday and Sunday that the contractor can't come out because they won't come out on the weekends. If American Home Shield would have people come out on the weekend instead of waiting till Monday, it would have been a whole lot better.

For our recent claim with AHS, the contractors handled it pretty well. We found out what the situation was. There was something that the builders didn't tell me, that I had a knob control for the outside faucet. It wasn't working at the time. We didn't know that there was a knob control upstairs in the other bathroom. The contractor was able to show me where it was and what we had to do. It was simple. We had another problem regarding the doorbell and that was corrected too. The guy came, fixed it and got it safe for us. So, everything worked out well.

Submitting a claim was easy because it's just either online or a call. When I did it, it was online. However, Home Shield's service was better before they started requiring the copay right out front. A year ago they sent someone, I paid $100 copay but the person never did the repair. I was out of $100 and I still had to pay someone else to get to repair. I wasn't pleased about that and considered switching to another company just because of that. This time it wasn’t the case, but if it happened on this one, I definitely would have switched.

I had heard my sister talk about American Home Shield and she have had it for years. She said, "Why don't you get it," and I did. I'm satisfied with them and I like their website. I just put in what appliance it was and what was wrong with it. They let me know who the contractor was and to give them a call to set up when I would like for them to come out. The guy from Sears came out and told me who he was. The problem was electrical and I had to get an electrician.

For an electrical outlet that wasn't working, I called American Home Shield to make a claim and that went well. I wanted a certain electric company. I had a bad experience with the electric company that they automatically put me with so I had to get them over the phone. The first one American Home Shield gave me couldn't take me until 31 days so I waited that long. The contractor then said that the only person they had called in sick and I would have to wait another 30 days. American Home Shield was able to give me a second contractor and that was better. They took me in three days. American Home Shield has been good.

A Town Group was wonderful. They did a great job for my washer and my dryer. It took about a week for the part to come in. I would have liked it faster, but because of the pandemic, I'm sure everything slowed down. But they fixed it. AHS sent three different people out to do my refrigerator. The last guy fixed it, but he told me that I needed two other parts or then it wouldn't be lasting. But he fixed it enough so it could start working. But I haven't heard anything from him. Maybe the parts haven't come in. AHS is very beneficial. My washer went out. They couldn't repair it so they sent me a list of washers to choose from off a site. They sent it out and it was nice.

The toilet was leaking silently. It has been running almost a year now but I didn't know it because it wasn't showing me anything. Before the contractor came out, I heard a hissing sound. He came out and my daughter said he changed everything in the inside of the toilet. I ain't seen my bill yet but so far, so good. I've had them three times and I love it.

Our washing machine was overflowing water out. It was stopped up and wouldn't drain. When we turned it on, it would stop. A dE sign would show on there sometimes or it would just start leaking underneath. I would normally call American Home Shield for a claim or I put a service request online. They would tell me a contractor would be out within a couple of days. Valley Pro Appliance Repair was sent out and the tech was great. The washing machine has been excellent since then. We have three little kids and the washing machine is essential so the repair greatly impacts us. The whole experience was great.

I called AHS last year due to a water heater failure. I paid my $75 deductible and they sent out ALLY Plumbing. It was determined I needed a new water heater. $986 later I had a new water heater installed. Fast forward 13 months and the PRV has failed. I called ALLY the original company that installed the brand new water heater and they said they no longer work with AHS and they could charge me $75 to come out and investigate the issue. I call AHS and decide to pay $75 to them and they send out NW Sundance for a looksy. They, NW Sundance determine in order to repair and install a new PRV, they are going to have to remove the water heater, install the new PRV and then re-install the water heater to a tune of $1,087. What a scam!!!!

I reported our refrigerator broken July 15th, we've had 3 companies come out and say they can't fix it, major components are broken and the coils are so hot you can cook an egg on them. They are still calling a 4th company to look at it and see if their tech can fix it. We're waiting for either the motor to burn our house down or a miracle tech that can actually fix this refrigerator. They take hours to get on the phone, then put you on hold some more. Nothing has been resolved! We're living with a fire hazard and the fear of food poisoning. We are a family of six relying on this for food! It is completely unacceptable living conditions for all of us. But their customer support will say, "we understand, no worries." This is ridiculous.

American Home Shield was good but they took more time. The claims process went smoothly but they would take four to five days. The turnaround time should be a little bit faster. The AC claim went fine. I called and my interaction with the representative was good. Honesty Mechanical has been good, too.

I have a double door freezer refrigerator, and the freezer side wasn't staying cold. I called American Home Shield and then they sent a guy out. A fan was bad and he said he would have to order the part and he did. That took a week and then he came and repaired it. The fan was then making a bit of noise. I could hear it running and I called him back. The contractor themselves at Proficient Appliance were hard to get in touch with. They had an answering machine and they never returned my phone call or answered my text, so I called American Home Shield again. They said, "Well, we'll send them back out," which they did at no charge. He repaired that and that has been several weeks ago. There have been no problems since then.

I submitted the claim online to AHS and the website was friendly. I got a text and I got an email also. The service provided by the contractor was fine. He showed up when he said he was gonna show up and did what he was supposed to do. The contractor checked the electricity to see that there wasn't anything wrong with the electricity going to the lights. However, I'm not sure I wanna keep continuing to use AHS. So far, the two times I've used it, it's not paying for itself. That's just a thought that's been going through my mind is, "Maybe I should just not use it at all. Nothing that they're doing. It's just not sure that it's worth my money."

My son has American Home Shield and I got it too. They are very good. I haven't had to lean on them that often but when I did, they followed through very quickly. When I called them, they were very good. They sent out Ace's Garage Door Repair and everything went beautifully. When the tech came out and he repaired the issue. He also suggested that I get a new door which I did. That was through Ace's. I only had to pay the 75.

The faucet was broken and the garbage disposal was leaking and needed to be replaced. The guy from Accent Plumbing did a great job. He had the parts to fix the problem and he did it. He was in and out quickly, and everything seems to be working fine. But in the beginning of this claim, I was extremely dissatisfied because the first plumber that they sent out just looked at it and said that he didn't think there was a problem. He said that he would get back to me and he never did. There was no communication and so, I contacted American Home Shield again and let them know what was going on. They wanted to send the same guy out but I didn't want him coming out. So, they arranged for this other plumber and in the interim, the second problem came up. The leak under the sink with the disposal. So then, we had two problems.

I had two calls with South Placer. One was at the house and the other one was at an apartment complex that they had to work on also. The tech fixed us up at the house really well. So I asked for him for the apartment complex as well and they could get them there. He did a good job. It seems to be working well. We also had a call on an oven and the first guy that came over did not take virus precautions and my wife went bananas on that one.

I had items repaired through American Home Shield. The last thing I had fixed was my air conditioning unit. The one that came and serviced my place was fine, but the one before that was terrible. The gentleman that was here the first time was for my dryer. His attitude was really nasty. When I came to open my door for him, he told me I needed to move out of the way. His whole demeanor and attitude were really funky. So, he did what he was supposed to do. All this stuff had gotten all over the place, and he just kinda left. He didn’t leave me any receipt or paperwork. I just happened to go back to the door. He was getting in his truck. I said, “Sir, aren’t you gonna let me know what it is I need to do?”

There was an issue with the garbage disposal and the plumber did a fantastic job. He showed up very fast and was there in a timely fashion. He did repairs and was very professional. I’ve had American Home Shield for a few years and I’ve used them a couple of times. I was happy with the services that were provided for both visits so I haven't had any complaints.

JML Heating was fantastic. This is the first time we've used American Home Shield and this is the first job the contractor has done for them. His wife is the receptionist and she was very sweet and made a special appointment to come out and get the job done. One of us has COPD so it's hard for one to breathe when it’s hot. He came out and it took him five minutes to diagnose what the issue was and get it fixed. The guy was so nice and he went through everything as well. We would definitely recommend them to anybody.

Central Jersey contacted me and made the appointment to come out on the same day. The technician corrected the issue on my AC. He also wore a mask and he insisted that I wear one. This was the only time actually I used American Home Shield and everything worked well. I've had them for several years.

American Home Shield has done everything that we've needed from them. We've paid more to them than what we've gotten out of them but the policy helps. Recently, there was a leak at the bottom of the garbage disposal and this is one of the times where I would not have a complaint at all about how the claim was handled. This was a very smooth experience. The biggest problem with submitting the claim is the gap from the time the claim is submitted to usually when you get a call or when you can get an appointment. I have a friend of mine who had a plumbing issue the same week I did. He wanted to refuse the plumbing company and American Home Shield wouldn't allow him to do that. We don't have a lot of choices.

The condenser was making noise and it looked like the box was freezing up. It wasn't working properly. The tech from Bennett Air came out and once he cleaned it out and blew everything out, it was fine. It's running good. Also, he was on time and was very courteous. And he had a mask on.

I needed a rekey and I had a good experience with AHS. The representative that came walked me through the process on how he was rekeying all of the doors and he did a really good job. But when I attempt to contact American Home Shield about a service that has already been scheduled, or that has already occurred, it takes forever to receive a response or to reach someone. They should improve on that.

There were a couple of damaged parts on my stove and oven that needed to be replaced. There were a few parts that the technician had to order but they were quick about it. They ordered it that day and within a week, it was fixed. The technician was great and they stayed on top of it the whole time. They called to check in to make sure what was fixed was working well. The bill was almost 800 bucks and only having to pay 75 of that was good, which is what I like about having American Home Shield. So, I'm gonna be sticking with them for a while.

American Home Shield is the best. I've been with them for long. It's easy to talk to them and they get your things fixed as soon as possible. I recommend American Home Shield to all my friends. I had an issue with a water heater and it was sitting in the attic, so the bathroom ceiling is messed up. JR Plumbing came out and it's running good now.

When I make claims to American Home Shield, I call it in or go online. It takes two seconds. They will call the contractor, and the contractor comes and does their work. A plug needed to be fixed and after the repair was done, it has been working perfectly. I would recommend the technician to anybody that has electrical problems. He was great and the experience was the easiest one I’ve ever had.

I had a problem with the washer, and American Home Shield first sent out Atlas. In the month of June, Atlas put parts in the washer. Then AHS sent out Exclusive Appliance who put parts in the washer as well. After each one of those incidents, the problem still existed. Then AHS sent out Fort Bend Appliance Repair. What their guy said was that they put in parts without replacing the seals and things. He said that when they put in those parts, they jammed them in over existing stuff, which caused it not to work. So, the washer was still acting up after both Exclusive and Atlas.

I did a claim online to American Home Shield and they notified me the same day. The following day, someone came in. It was for the garbage disposal. It had frozen and the technician got it working fast. He wasn't here more than 15 minutes and he did a great job. He was very professional and friendly. I’ve had AHS for a little bit over a year and it was the first time I've ever used it used it. I don't have to worry about anything. I just make that phone call or I go online, which makes it so much easier. If something breaks down, it's totally worth it because having to call around for somebody who can fix something, especially right now, I don't wanna do that. I never wanted to do that. It's so much better. Even before I had my garbage disposal breakdown, I've been recommending AHS to everybody.

Hendricks Electric came out. It turned out that it wasn't an electrical issue. It was the power port. It must have been dated. It was multiple locations when the guy tried it directly to the port that he needed, the electrical port works fine. He had on a mask the whole time. He also made sure we were distanced from each other. Everything went pretty well.

Our upstairs air conditioning went out so I submitted an online claim with Home Shield. When you call them, you have to wait forever to finally be able to talk to somebody and a lot of times, you have to have them call you back because the wait is so long. The website was very easy to use and within 24 hours, they said that M&Holmes should be calling to schedule an appointment.

I like the convenience of calling AHS and their service is really great. They always send out a professional. I've used them for other things like the plumbing and my stove messed up. They came out and fixed those. Recently, I tried to change a light bulb. It was hanging and has a wire so I was scared to mess with it. Then there was another bulb upstairs that was kinda the same. The guy from DT Electric came out and changed the light bulbs. He was able to get the base of the bulb out too. Overall, I'll recommend AHS. They've been really good.

The blower motor on our AC quit working and it didn’t blow any air. It took the tech from A & R Complete Service three days to come out. When it's 110 degrees, that's a little slow. It could’ve been a little bit faster. Other than that, their communication and professionalism were good. He had the mask on and he fixed our AC. So, it's working. It is really hard to reach American Home Shield on the phone if you have a question. I tried and tried and the wait was 40 minutes to an hour. That’s going on two or three times now.

Tri County Appliance did very well so I was very pleased with the service we got. They had to get the parts in but they came back out as soon as the parts got here and had it taken care of. We've been pleased with American Home Shield also. They took care of the claim right away. Their reps are all very nice and everything is good.

Steinmetz always does a good job of diagnosing and repairing. The issue was not so much with them but with the equipment. The compressor was starting so hard. It made a horrific noise and was shifting the entire condenser unit. It moved at about a foot at the very last phase of this thing going out. Twice, it literally loosened and ripped one bolt right out of the frame. There was another company that came out and the rep was telling me there was nothing wrong with the AC. I've never heard of an air conditioning unit that starts the way this one does.

My toilet wasn't flushing and I called in a claim to American Home Shield. The process was smooth. They sent F6 Plumbing and the tech from there knew what he was doing. Everything is still working okay since then. I'm saving money with AHS.

I called Home Shield's number and told the lady I needed to get the locks rekeyed on the house. We paid a deductible and then I got a text message saying the person the job was contracted to and that they would contact me. It was supposed to be 24 to 48 hours but I didn't hear anything on the second day so I texted the company. I wanted to make sure that we were tracking to get the locks down on the house. From that point, it was fine. They came out and did the locks. The tech was nice and professional. He was in and out in 15 minutes. If we have to use Home Shield for anything else, hopefully, it goes as good as it did this time. It was pretty straightforward.

Years ago, I had a different home warranty, but I've had American Home Shield now for quite a while and I've not any trouble with it. It's very good. The guy from Turner Electrical and Lighting was on time and he had a mask on too. I had a plug as well as a ceiling fan that didn't work and he was able to fix the problem quickly. He was familiar with the house 'cause he'd been here before.

Our recent claim with AHS was for a garbage disposal. It wasn't coming on. We got up one morning, it worked and then it just started giving a humming sound every time we turned on the switch. The claim experience was great. I've never had a problem with the contractor, Myers. They have done work for my home before. I like them.

The refrigerator would freeze up then it would stop working and it would get hot. The repair people came out and replaced the fans. It would come back on but it would be barely cold. They would come out and replace something else. It would get cold and would work for six months then we would go through that again. It's been fixed under the factory warranty a bunch of times and American Home Shield has also fixed it a bunch of times. We've had people out to fix this refrigerator 20 times and it’s always the same thing. It's terrible. I've never had a worst appliance.

American Home Shield is good. I filed a claim for the keys and everything went fine with The Realty Rekey. They were courteous and used safety precautions.

I need AHS. I just have that extra protection for all the disasters that can occur, like water mains break. For our recent claim with AHS, the air conditioner had not been checked for several years and I needed it to be checked. Call A Roddy Maintenance came out.

My refrigerator wasn't working in January and I put in the claim. The contractor came out and said it was fixed. But the same problem happened intermittently and then it got worse. I put in another claim in July. The contractor came and said they had to order parts. I had to wait. They said it was fixed but it wasn't. Kept happening. I called American Home Shield and they sent another company out. They said that the first company might not had known what they were doing. It didn't make me feel very good.

The Polaris pool pump was spraying water all over and I couldn't run my pool because water was spraying out of the pumps. I went online to submit a claim with AHS and when their website worked, it was fine. But it took several tries to finally log on and it was really a very bulky thing. It didn't load your information multiple times and it took almost a day and a half to get through. Then, they let me know that the contractor would be out within 24 hours. The fellow from Breakthrough Pools who came out was pleasant and said it was not the first time that he saw that situation. He also had the part since I told them when they called what the problem was and since the repair, everything has been fine.

GE Appliances came out the first time and I paid them $100. Then the tech said that he was gonna have to order a part and that it might take a little bit because they've been on backorder due to everything going on. Once we got the part, he told me to give GE a call back to schedule a time for them to come out. We got the part and I called to set up an appointment for them to come back. We had another technician come out for him to tell us that they were still waiting on a part, which I did not know of. He said that we should be getting that part by the end of the day. My husband asked for a tracking number of some sort. He said he did not have that, but that we should be receiving it.

When the dishwasher didn't work and the stove caught on fire, Buckley Appliance was perfect. They kept me up-to-date and did a good job. It was a smooth process and it all happened pretty quick. Everybody kept me in contact the whole time. A home warranty is worth it. It's helped us out. We weren't expecting the fire, so it helped us out of an expense that was already covered.

My AC was leaking because the coils were frozen. It leaked quite a bit into my floor and everything. Qualified Service Systems was sent out. The first technician was very congenial and knowledgeable. He went around the back, which was so nice of him to do rather than trekking through the house. He answered my questions. He came the first day but because the coils were frozen, they had to thaw out. He said I had to turn the unit off.

We had a guy come out and look at our microwave. There weren't any parts that could be replaced in it so the whole microwave had to go. We were waiting for AHS to call us, and then we didn't hear anything for a couple of weeks. Then we tried calling and then that was when all the problems started happening with them trying to take forever to respond. We were on hold for five-plus hours to get ahold of the microwave people, get the microwave delivered out and find everything out. To get through to somebody, the answering machine would say that the wait time would be three hours or more. I was on the phone for four hours. Then my wife and my father were on hold forever. I never got through to anybody. My father did because he was driving back from Florida and had a six-hour drive. He said that he listened to that music the whole drive.

It's really simple to get a repair set up. You just put in on the AHS website what you have troubles with and you just go in. AHS makes up a case and then the very next day they tell you who's gonna come out and see you. That company contacts us and makes up a time when they can come out. But it's different when they're doing the work. American Home Shield is getting companies from everywhere and everybody is different. Some do great work and then you're not sure about some. If they say that they're coming, they need to come.

We had a leak behind our toilet. My husband thought it was the shut-off valve but it wasn't. It was the hose from the shut-off valve up to the toilet. The guy came right on time. He knew exactly what it was and fixed it immediately. I was totally happy with the experience.

A while back, my toilet was running and I submitted a claim. American Home Shield's scheduled service promptly. The tech they sent from Grade A Plumbing came and let me know what was wrong and how he was gonna fix it. I was very satisfied with his service. AHS has been very helpful so far and it's comforting for me to know that I have them.

The oven and the stovetop burner were not heating appropriately. I called AHS and they said someone will contact me in 48 hours but it was the same day. Appliance Network came out and I was hoping that my whole thing would be replaced because it's super old but they fixed it. They replaced something in the heating element and some little prongs that connect the burner thing. It seems to be okay for now. It's been a good experience with AHS. I wish that my old appliances and things would be replaced but as long as it can be fixed, it's going okay. If you're getting a house and your stuff is old, I would suggest getting AHS because that way, you can have things fixed when things break down because they're going to.

AHS has pretty quick responses. My initial complaint was with the dishwasher leaking water out of the bottom. The tech advised us to relocate our drain hose under the sink. So we did that and he closed it and took it out. But a week later, it happened again after the initial fix that he told us to do. So he came back out and discovered that the drying agent reservoir was leaking into the dishwasher constantly, creating a lot of foam. He came in the other day and replaced that and we haven't had any issues yet. The tech was knowledgeable and approachable. He explained everything as he went through. He helped my wife and myself to understand what the problem was. He also had a mask on.

Our AC was not getting cold enough, so I called American Home Shield. The contractors came and fixed it, and everything's good right now. I’ve been happy so far with AHS.

The air conditioner would take hours to cool the house, so I had Majestic out to see it. I thought that the Freon was low but they just said that that it was an old unit. Everything with Majestic was fine. But if I have to call American Home Shield, it's always a nightmare. Everything should be able to be handled online. But usually, that's not the case. I sat on hold for three hours and the shortest amount of time I spent on hold is an hour and a half. It was very difficult to get ahold of them but once I reached a person, it was good.

When I filed the claim, I gotta answer seven questions before getting to a person so I could discuss what's going on. The only thing that can be bad sometimes is the long wait to talk to someone, but I don't think there's anything a whole lot that AHS can do about that. If a lot of people are calling in, they only have so much personnel at certain times. The representatives were more than helpful. They were polite, nice, thoughtful and considerate. I asked how they were doing, with everything that was going on, make sure they were being safe. They appreciated that someone showed some concern about their well-being and they showed concern about my well-being too.

The tech for my air condition was excellent. This was his second time coming to me. He came to me one time last year and he got the job done very professionally. But when I had a claim for the dryer, the tech that came out told me that the back of it was bent. I bought the dryer brand-new in March 2019 and they took it out the box. I had no idea then when they put it against the wall that it was bent because I don't pull it out. It worked up until when I called American Home Shield to do the repairs or come see what was wrong with it. They said it couldn't be repaired. They didn't fix it. They just charged me $100 deductible and that was it. So I was very disappointed in that service. But the reps were very nice when I submitted the claim over the phone.

The AC unit was was dripping water to the point where I was constantly mopping. It was not just a little bit of water, it was a lot of water. It was from the condensation of the unit. The contractor was able to fix it quickly and easily. They were super professional and really nice guys. They even had on little cute shoe things and masks. They were well-prepared to come in which I appreciated. They came in through the garage rather than through the house and took care of the problem. It didn't even take a half an hour.

There was an electrical outlet that I had a problem with and making the claim was easy. But I'm having a lot of problems with my washer claim. I had to have a second opinion. The first person who came out from Steve Appliance didn’t completely fix it. I was still having an issue with it. So I called him about six times and he never responded. Then Home Shield said they were gonna send someone else instead because he didn’t respond to them either.

My Realtor bought American Home Shield for us after we purchased the house. When we needed a rekey, AHS assigned to me Realty Rekey. The first guy they sent was really bad. I scheduled an appointment and it was supposed to be between 1:00 and 4:00. The guy said he was gonna call me 30 minutes before. He called me saying he was gonna be there in 30 minutes. I was on my way there and said I might be a little late, like 1:10. He wouldn't wait and told me he couldn't do it and that I would have to reschedule. He hung up the phone on me. I called them back and they sent somebody else but it had to be days later. That technician was great and was here for about an hour.

The ice maker was leaking. The contractor had the part, so they just repaired it. Unfortunately, it didn't work. It started leaking after two weeks. So we submitted a second claim with AHS and the contractor came and he fixed it. It's great having American Home Shield. They're good. The washing machine a few years ago was covered. The technician wasn't able to repair it so I got a new one. I'm totally satisfied with AHS. It's well worth the money.

Royal Flush AC & Heating was sent out for a claim I made. I sent it as an emergency and they were out a little bit more than 24 hours. I was excited because it was the weekend. The weekend is easier to manage. If it had been during the week, I would have been disappointed. They were on time and they fixed the AC. Initially, they were thinking nothing was happening because when they arrived the unit was working fine and they were saying that everything looked to be okay. But I insisted no because it was not working. They checked and everything was good again. But when they closed and put the part together, the unit wasn't working. We were lucky that it failed on them as well. They then had to review and find the issue.

The inside air conditioner unit had flooded. When I submitted a claim online to AHS, the website was easy to maneuver. It said we were to be contacted within 24 hours by the contractors. I was satisfied with the service provided by Air Doctor. I’m very satisfied with my experience with AHS too.

We filed a claim with AHS because our air conditioner went out. We went online and it was easy. They assigned Comfort Climate Mechanical but the rep did not click that he was on his way or give us a time window until after he called. But he did a good job. We originally signed up with AHS because it was just a free perk with our closing but we've been satisfied and thankful to have that benefit every time we've had to file a claim.