American Home Shield Reviews

I called American Home Shield to have our AC problem fixed. Their rep said they'd get right on it then I got a notice via email that Rose Heating & Air Conditioning Service was coming down from way up north. But they serve Napa and it was taken care of. It was a real hot spell here, so they had to go outside the city limit to find somebody. The tech who came out was very professional. He went right to the source and confirmed that it was a blower fan rather than the Freon or whatever they used to cool. So, he went up into the attic then had some test equipment and confirmed that it was the capacitor that was faulty. And he had the capacitor in his truck. He put it in and it worked fine. All in all, AHS took care of everything and it was a very good experience. There was no hassle and I was completely satisfied.

The last claim with American Home Shield is for the plumbing and that worked out pretty good for me. The contractor was great. When I first filed the claim, they called me the next day. The day after that, they came out so everything was real quick. The tech they sent out, David, was a real professional. He took care of all my needs. They did both bathrooms 'cause I was having problems with both toilets. There are no issues so far so that's good. He told me I had 60 days. If the same thing went wrong, they would come back out. Submitting claims with American Home Shield is fairly easy. We just call on there, they just send out a contractor for what my issue is, and I go ahead and make my payment.

We had a leak coming from my refrigerator. I went on the website for American Home Shield and their claims process was very easy and simple. They had someone come by the day after and it was very soon. He was able to come in and he fixed it right away. The refrigerator has been perfectly fine since and I haven’t had an issue. The guy that came was also really friendly and very fast at what he did. I was totally satisfied with the whole experience.

Filing the claim for the air conditioner was very easy. It took 24 hours for American Home Shield to get a contractor out once I did it. The contractor was very professional, very friendly, and got the job done quickly. The air conditioner has been working fine.

My fridge was leaking water and I didn't know where it was coming from. I’d come home and there’d be like pools of water on my floor. It was going on for about a couple of weeks before I made a claim because the first time it happened, I thought it might have been a spill or something and it didn't really happen too much again. Then we went on vacation and when we came back, there was water everywhere. My step-dad had come and looked, and it looked like the water drainage was overflowing. He wasn’t sure what was going on so I called American Home Shield.

I'm glad I have American Home Shield. It's a good thing to have. I filed a claim over the phone for my compressor that went out, and the process was easy. Mighty MC came out, and the work they did was awesome. My fan used to be loud outside, and you could hear it. As soon as you open the door, you could hear the thing outside. Now, you can't even hear it. It's quiet. It was like he went an extra mile and took care of the fan.

We had some problems in the bathroom and I called American Home Shield. They got me the company who helped me. I wanted to make sure it was covered by the insurance. The contractor came and he was very nice, knowledgeable and had patience. He fixed the toilet and the shower place. Right now, the bathroom is working good and I’m very happy with AHS. I’ve been using it for three years and the experience has been very good.

The AC was blowing but it wasn't getting cool. I filed a claim with American Home Shield online and ACE Heating & Cooling came out in three days. The guy that came out was awesome. He was very thorough and he explained everything. Then, when he said he didn't have the part, he didn't say, "Hey, I'm gonna come back in a couple of days." He said, "If they get that part in the shop today, I'm coming back today to get the air running." And he did just that. Everything has been fine since. I love the idea of American Home Shield. I think it's a great program and I've told a lot of people about them.

My experience with American Home Shield has always been pleasant and very professional. They're also quick to respond so it's always been good. I filed a claim online for my refrigerator and I prefer that method to calling because American Home Shield responds right away with an email that says what company will be calling me to set up an appointment. But when I've dealt with their representatives, they've always been good as well. They're very helpful. The technician who came out for my refrigerator has been here three times now and he's gotta come back to replace another part. But he's very professional and easy to work with. American Home Shield is wonderful to work with too. They have good people that they send out.

The air conditioner fan broke so we needed a new fan. We called American Home Shield and placed the service order. The first contractor couldn’t get out for 2 weeks so I called American Home Shield and asked that they place it with another contractor which they did. That contractor came within 2 business days. It was a good contractor that I will recommend. Everything is working well since.

I just purchased the place, so I had to rekey. I filed a claim online with AHS and in a couple of days, somebody from Realty Key was out. He was here when he said he was gonna be here and he did a great job. I had no problems at all.

Our air conditioner went out. I called in to file a claim and AHS walked me through the course doing it online. The contractor communicated well on what he needed to do. He let us know what was going on, let us know the cause and gave us preventive maintenance recommendation. Overall, it was good.

One time, I was suspecting a pipe leak so I submitted a claim online to American Home Shield. Going through their process was very easy. It took one day to schedule an appointment with their contractor who worked with my schedule. The techs who came were very professional and they did a good job.

I had a claim a couple of weeks ago for my dryer and that was taken care of, but when my air-con was leaking, American Home Shield got somebody to come in and his performance wasn’t very good. He said the thing was not seated correctly and on reporting of an incorrect fault, AHS decided they weren’t going to pay it. Their support was appalling. I got somebody else in, it cost $125 to clean the AC and that was it. I’ll be terminating my contract with AHS.

My air conditioning unit wasn’t blowing cold air. I filed a claim with American Home Shield online because it was around 11 o’clock at night. But it’s always been really easy to do it online. The contractor was really fast. It was a quick fix. He was out here for maybe 30 minutes, and he was really thorough. Even after he got it working again, he still checked other aspects of it just to make sure there weren’t any underlying issues. So far, so good.

My oven was shutting off, and I had three different appliance services that came out and looked at it. One said it's an electrical problem, but another technician came out and said it wasn’t. The last service provider came out about three times before they solved the problem. The oven has been fixed three days ago and I've been using it quite often.

I switched to AHS from a company that took a month to give a hot water heater. One time, our refrigerator wasn't cooling right. I phoned in a claim to AHS and Stuart's Appliances came out the next day. Their tech was excellent and I liked the fact that he explained what was going on and why things may have been happening to the refrigerator. Stuart's tech was able to fix it during that visit.

The tech was very competent and very professional. He came and checked the stove out. We thought we had a damage after a lightning strike. He assessed the problem, got the thing to reboot, and we’re in business. I thought we fried the motherboard or something in the stove, but he was able to figure it out. My wife did the claim over the phone and it was within a day that he came out for service once the claim was submitted. He had an accent but was very polite and did a great job. I got no complaints. It was a very good experience with American Home Shield.

We couldn't turn off the hot water and it just kept running. I called that in to American Home Shield and they called a company. They told me it would cost $850 out of my pocket to fix the issue. We called American Home Shield back and we asked them if they could get a second opinion. They called Air Pro Master. They came out and they looked at the issue. They got a part and came back. In five minutes, the issue was fixed for no charge. Everything is working fine now. I was very satisfied.

This last time that we had to call American Home Shield, the experience was fine. The guy from Carolina Appliance did fix the stove within a couple of days. It was just one burner on the stove that needed to be fixed. But back in October, after the hurricane, we had all kinds of problems and it wasn't because of the hurricane. Our refrigerator was not working and our water heater was busted. It happened on a Friday and my husband called. We never had any service ‘til the following Thursday and their answer was it was not listed as an emergency. The guy from Carolina Appliance came out on a Wednesday. He couldn't fix it 'cause he had to go get something so it never got fixed ‘til Friday. The guy with the water heater came out on Thursday, came back with the water heater on Friday, but he came back with the wrong one. It was a nightmare and I wouldn't recommend American Home Shield.

My VAC went down and I called American Home Shield. They were nice, but I’m gonna leave them and go with another company. It takes days for somebody to come out. They finally brought somebody out and the guy said, “I don’t work on a split. You’re gonna have to call somebody else.” So, I called back and I told AHS, and they said, “We’ll try to get somebody right out.” The next person came out and said the same thing. That was four days without the air conditioner. I got another company come Friday and the tech opened up the AC, and he said, “This isn’t even split. It’s just an old unit that looks like a split. They didn’t even open it up and look.” So, I had to go five days without an air conditioner. Twice, AHS should've sent somebody out that did that.

I called American Home Shield to have someone repair my ceiling fan and the rep was very good. I heard back from them immediately. The contractor was great as well. I watched him do the repair and he told me what he was doing and showed me what he did. I was impressed. I was very satisfied and I've recommended them.

I called in a claim around the 4th of July and it took longer than I hoped. It took me forever to get wherever I was trying to get when I made the phone call. And you just have to keep trying. But it is what it is. We had a different warranty company on a different house that we own in another state where we used to live, and American Home Shield is so much better than the other one. The contractor told me ahead of time when they would be here, and they came exactly when they said they would. I would’ve liked it if they could’ve come sooner, but they couldn’t. But they did a real good job and they were real nice folks. It was hard to call American Home Shield and they should make it easier to go through the recording thing. But they did a good job and I'm very pleased.

American Home Shield is okay. But there was a time when my microwave stopped working. When the technician came, he said that he needed to order a spare part. That took some time until I followed up in like a month. They said the spare part was still not available. It took us three months waiting for the spare part. I kept on calling but nobody was telling me that the spare part was taking time.

I've had two claims with American Home Shield so far and both claims were fine. Recently, my toilet wasn’t working so I filed a claim online and Frontline Mechanical came out. The tech was professional, on time, and nice.

I’ve had AHS for years, so the warranty works out good for me. Recently, I submitted a claim online for my pool pump and I didn’t have an issue. I also like the contractor that they sent out, Mike Matthews Pool. I had dealt with him for many years and he did a great job. The pump's been working normally since the repair and I’m glad I have AHS.

A water leak dripped into my air conditioning vent and I submitted a claim online to American Home Shield. It took a couple of days for the contractor to come out and the interaction with him went very well. He did a good job. He was attentive to detail, very personable and he addressed the problem and corrected it. Since then, there has been a little bit of dripping but I’m keeping an eye on it.

The dishwasher was clogged. Golden Appliance Repair came out in a day and that one went well. The contractor was personable, got to the job, fixed it right away, and pretty much went straight to the point. Everything is working fine now. Submitting claims online to AHS is just simple, like straight to the point. But I’ve had some issues before where sometimes I just need to talk to a representative before filing a claim. I’ve called a couple of times and I’ve gotten people in a foreign country. And they had put me on hold twice and disconnected the call. Not with this particular claim, but I’ve had a not so good experience with American Home Shield. And I’ve had AHS in three different properties and there's been a bad experience.

American Home Shield has been my home warranty since 2008 and when I have an issue on my property, I call them. The contractors are always professional. I have never had any problems with AHS and I’m satisfied with them.

Your call center is TERRIBLE. And RUDE. How can I get someone in America to call me back for a simple add on to my current work order. I have WASTED an hour of my day fighting with people who don't understand a word coming out my mouth. It's VERY FRUSTRATING. This is the second time I had to deal with them. Both times TERRIBLE.

We got this home warranty when purchasing our house. After over 2 years for about $34/mo plus service charges of $75 per visit, it was a total waste of money. Long wait times for over the phone customer service. We had a plumbing issue "fixed" twice by two different services providers and still had to hire outside their network to get it fixed properly. Every service provider they assigned us had poor customer reviews and we were afraid to use them especially since the plumbing was not fixed correctly. We requested HVAC service, and upon reviewing the company they were going to send out, we decided to cancel it.

First AHS sent a company to repair my HVAC. The company told me on 3 separate occasions that they were coming to my home, so I lost 3 days of work. I contacted AHS. They did nothing, so I cancelled my policy - this was January 2019. In March 2019, I get a call that my account is past due. I tell them I cancelled my policy. They say they are notating the account. July 2, 2019 I get a letter from them that they are cancelling my policy and referring my account to collections. I call and they tell me I owe them January to July. I explain to the person on the phone the situation.

First, they only send out the bottom of the barrel repair people. When you look up the people they send out you see 1/5 wish I could rate 0/5 reviews. The people they send out are truly horrible! Second, there is almost no way to talk to anyone live. Most times the phones are not answered. If you do get someone live they can not speak English. Everything is all done through a website that more times than not is malfunctioning. Third, you have no control over who they send you. I asked them not to send a specific company and I was told, "Too bad. So sad. That is who we send."

I’ve had AHS for several years. Really haven’t had the need to engage them for work orders. As of July 2019 I had to engage them three times in four months due to my ac unit not working properly. They were called March, May, and again in July. The same issue report each time and the same company sent to complete the repairs. Each time I was charged for a service call and as if today, it’s the same issue before. If the issue can’t be fixed, shouldn’t the unit be replaced. I’m now on hold with customer service for more than one is assisting.

I have had American Hom Shield Warranty for about 16 months and this is the second time I've submitted a service request. It is the middle of the summer and my a/c unit went out. I requested service early in the morning on July 5th. I'm aware this was a Friday after the 4th of July but it is the middle of the summer and my children are dying from the heat. I finally received a call from technician/vendor on Sunday saying they will be out on Monday morning. Monday morning; they cancel due to the weather and will re-schedule.

I purchased this agreement 3 years ago to cover my parents house in Annandale, VA. My parents are aging and found it difficult to keep up on repairs as before. The experience we had with this company and the contractors supporting Annandale are horrible and non professional or even knowledgeable in repairing washer and dryers, ranges or A/C was severely lacking and all the cases the contractor was never able to find a and in the case of the AC repair they made it worse. We had to call contractors we knew and trusted outside of the program.

Absolutely horrible for AC repair in Nebraska. Have been paying on a contract for over a year, FIRST service call I place, for an AC, had to be authorized for an outside contractor, that I had to call and set up an appointment myself. I do not recommend!!!!

On May 22nd, 2019 I scheduled a service call with AHS for my Free Standing Ice Maker. First, they assigned a Technician, which, after I called to set the appointment told me that they did not service Freestanding Ice Makers. I called AHS and told them and they assigned a new company, which, effectively, scheduled a service call for Memorial Day - May 27th, 2019. The technician came and looked at the ice maker and first stated that he would need to order some parts in an effort to fix the ice maker and later stated that it was leaking Freon and that he would not order the parts, since AHS´ policy with Freon leaks is to report it and then they would send another company to verify the original diagnosis and then determine necessary repairs. To this date and after 7 calls into AHS on the matter, in theory, the original technician "has not" provided a diagnosis, so AHS cannot assess what's necessary.

I submitted a request for service, paid for the service call and a technician came out two days later. In the five minutes he spent at my home, he removed an inspection cover, jumped a wire tot the main board, then reinstalled the inspection cover. He said there were Non-OEM Parts installed and he would need approval before he could begin repairs. I was told AHS would contact me with-in two days. I called AHS two days later and was told my claim was being reviewed and I would be contacted once a determination was made. Another two days went by and again I contacted AHS. They told me my appliance was not covered because there were wires cut and that is not covered. Six days without a refrigerator and not so much as a callback.

I just bought a house and I was having it re-keyed. Originally, I called AHS to file a claim but I went online to follow up when nothing was happening. At first, they assigned one guy but he could not seem to make it out. Once they kinda figured out that he wasn’t showing up, they already charged me then they gave me another contractor who showed up right away and did a really good job. He was very helpful, too. There were a couple of deadbolts that he couldn’t get unstuck, so he went the extra mile. I said I’d buy new ones and he said he’d come back, then he came back and put new ones in because he couldn’t get the old ones to work. So, that was awesome because I really wanted to get that taken care of. So far, everything has been working excellently since the repair.

A compressor sensor stopped working and the air conditioner was blowing hot air. I submitted a claim online to American Home Shield and the contractor came out the day after. He did a good job and got it repaired the same day. He was special and the interaction with him was excellent. Since the repair, everything is functioning as designed. There was a time previous to that where AHS had a technician come out. They were both awesome and so, I have no complaints with the contractors of AHS.

My garbage disposal had a crack in it and it was leaking underneath the sink. Total Plumbing was sent by American Home Shield. They were in and out with the removal and new installation in like 15 minutes. They worked very well, too. Everything's perfectly fine now. I expected the claims process to be a lot more lengthy than it was. Also, I can do the claim online, but I felt more comfortable doing it on the phone.

I call American Home Shield over the phone, and they take my claim immediately. I had a couple of issues that started at the same time, so I’m grateful I have them. When my stove was not working, they decided on a new unit and I got it. Also, I had an issue going on with my bathroom and a part was needed, so that was ordered, and the techs are coming tomorrow to fix the problem. I have an issue with my garage door too. It took a couple of times for the guy to do it, but he got it, and that’s also getting fixed tomorrow. I am really pleased on how each and every one of the contractors AHS referred were very professional. AHS is great and I have recommended them to a couple of friends. If you don’t have it, you better get it because down the line, you would need it.

The icemaker on my refrigerator wasn’t working. The fellow came out and he was very good. He told me I needed a new icemaker and he ordered a new one. They sent it to them from the Sub-Zero company. He came out with it but it didn't fit so he had to send it back. They sent him another one, and that one didn't fit either. My husband drinks a lot of water with ice in it. My dog likes ice cubes and he was missing it ‘cause he kept going over by the refrigerator and he just sits there. Finally, the third time was a charm. They sent him another new icemaker. He brought it out in a box, opened it, and thank god that one fit. And it does seem to be working okay.

My air conditioner was a mess. It sounded loud and it wasn't heating. I called AHS online and their rep tried to connect me to the girl that would handle my claim. The line was busy, but she did the best she could. Thereafter, the first tech came out but then he just looked at the problem and left. The second tech came out afterward, explained things and fixed everything. After the repair, the air conditioner is still loud. Still, the second tech said that was the way it was supposed to be and that the part they put in would make it sound louder.

I really like AHS. I have a contract with them and they seem to have very good people working for them or who they do business with. When my air conditioner was blowing warm air, Climate Brothers came out and the rep was very nice and informative.

We had a power surge at the house during a storm, and our dishwasher's control unit got basically fried. So, the repair guy that AHS sent came in, and he determined that it needed a new board and set off to order it. And two weeks later or so, it came in. He came in and installed it. There were no issues. He was really good. Everything is still working just fine.

Everybody who helped me set up my claim was wonderful. My air conditioning wasn't working and I contacted American over the phone. Metropolitan Heating & Air came out that same week, very soon after I called. They had made the arrangements and the guy who came out was beyond efficient. He was young and super sharp. We were pleased. He figured out the issue within his first five minutes then he was certain that he would be able to find the part, and he did. He called me within two days, saying he got the part. Then he asked whether I was home and if he could come by and do it then. It was amazing. He got the air conditioning done and working before it got hot. It's running like a charm now. It's absolutely perfect.

Our AC just stopped working. My wife submitted a claim to AHS and Cube Air was out very quickly. The repair guy seemed to know what he was doing. He explained to us what he thought the problem was, so he fixed it and it's working still.

I submitted a claim online to American Home Shield during a time when our dryer was burning our clothes. While AHS's process was very easy, their contractor came the following week because they were quite booked up. Still, I had a very good experience with their contractor. Their techs were prompt and efficient.

The air conditioner wasn’t kicking out any cold air and I called American Home Shield on the phone. The young gentleman from First Choice Heating & Air came out on time and he was very polite and genuine. He checked everything out and it needed more Freon so, he filled it up and it has been working fine. He was a very nice young man and he did the work within 15 minutes and left. So, it was a very good experience. AHS has been very prompt. The plunger system in the guest bathroom went out on Sunday and so, I called and set up an appointment again. A different young man came out this morning, showed up on time and it took him 15 minutes to replace the plunger system. He was very much a gentleman and he was very cordial. So far, I've been very pleased with AHS. I have four decades of insurance experience and so I'm very much familiar with the claims process. It's a lot easier now than it used to be.

My stovetop was not working properly so I submitted a claim online to AHS. It was easy to navigate the website and the contractors were excellent. However, from last year when it came to air conditioning, it was not timely and there were a lot of loopholes that we had to go through. The time from when I submitted to actually getting air conditioning, my family had to stay out of the house and we had to go to cold places because it took weeks and weeks in the middle of summer.

I submitted a claim to AHS for a GE refrigerator. The freezer part was not freezing and it was barely cool on the bottom. It wasn’t staying cold, and I was losing my food. Appliance 911 came and it was perfect service. That was a good experience for me. It took a day or two and they were here. And that was unusual ‘cause I can’t say the same on other circumstances. The time before that with another contractor, something happened and it was some kind of emergency and things do happen. So, we were delayed for three days. I just wish all of them were like Appliance 911. I would recommend AHS anytime. I just wish if something else happens, they would just still keep the same company.

Overall, my experience with American Home Shield has been good. I haven't had any issues as far as claims being denied directly. We just had one instance where it was denied last year, but it was more of my fault that I delayed in getting the bill submitted and they declined to pay that. The only issue that I have is that the contractors that are selected within American Home Shield's network are typically not from the town I'm from, so they have to drive two and a half hours in order to service us, which is not a good thing especially if they're not able to repair.

I’ve had to call American Home Shield on various different products, and they’ve been nothing but great. We would highly recommend. All Appliance Parts had to come out for my claim on an ice maker on a Whirlpool refrigerator. I did the claim online and American Home Shield's process was easy. We had five contractors altogether. They couldn’t figure out what was wrong with the refrigerator and why the ice makers wouldn’t work. Home Shield sent a different company. Finally, Home Shield sent a guy who knew right away that the problem with the ice maker was that the water lines were freezing up. So, now, we have paperwork and Home Shield replaced the refrigerator. I paid $200 more in what they were giving to get a little bit better model. They didn’t have anything that I wanted. So, I did a cash-out option and I’m just waiting for a check now.

I filed a claim with American Home Shield when my thermostat was not working. I did it online. So the claim was very quick. Also, the response was very quick. But the time for the first visit took one week. It is summer, so it is okay. But if it is winter in Minnesota, that would have been a challenge. The guys who came were professional and decent people. There were three issues. One was the furnace, and the furnace guy wanted me to set up a call with an electrician. And the electrician came very quickly. It took a long time to get the issue fixed, but the people are good and the experience was good as well.

In the few times that I’ve had claims open, American Home Shield has always been very responsive and it's been a pleasurable experience. We recently had a pool pump that wasn’t functioning properly and Silver Valley Pool and Spa had to come out. It turned out that the pump itself wasn’t damaged. It just had an inactive use. The tech was able to prime the pump and get it working, which I thought was great and it saved me a few thousand dollars. I was extremely happy with that. The work was excellent and I would definitely look to have them come out again if we have any issues in the future.

Generally, I've had a great experience with American Home Shield. However, I had an issue with the plumber who came out the last couple of times. I had a faucet and the valve was stuck. Moreover, the crystal handle on it broke because the valve was so hard to pull out. I called American Home Shield but then the plumber they assigned never got back to me. They said that the claim was denied because the faucet was taken apart and there were parts missing. None of that was true. Though the faucet was actually taken apart, the screw, cap, and the broken handle were still there. It would have taken me less than a minute to put it back on. I ended up having someone else replace the faucet since the process took a couple of weeks. It was the faucet in the master bathroom, and we needed to use it. It just took forever to hear back and then when we did, it wasn’t good news, so we just went ahead and got it done.

Our furnace was leaking water from the bottom when we use our air conditioner. My husband submitted a claim to American Home Shield online and in two days, Smart Choice came out. We didn't like the first solution the tech proposed so, he proposed a second one and that was just fine. There have been no problems with the air conditioner since the repair.

I'm very dissatisfied with American Home Shield. We have a General Electric Monogram dishwasher and it didn't have pressure on it, and I'm still waiting for the company that promised to come out and service it. They called me up and troubleshot over the phone, and they said they ordered some kind of part. They said that they were gonna come out on the 5th of July, and they never showed. I called them, and they said that they had a new system and that they were gonna call me back and reschedule. They have yet to do that. It's been a couple of weeks and I'm not happy with what's going on.

Stockdale Service came to fix the air conditioner, so I'm happy. I called them Friday and they couldn't come 'till Monday, but everything was fine. Overall I'd recommend American Home Shield.

I’ve had two claims since I joined and American Home Shield took care of both of them beautifully. They sent good, knowledgeable people, and everything was just as they said it would be. Last week, the heating unit in the electric dryer went out. I called AHS, got the recording, went through it, and the voice recognition thing in it worked very well. They sent a very good company over too. They called when they were supposed to and showed up when they were supposed to. The guy was in and out in 30 minutes and he took care of the problem well. I’m very satisfied.

I am trying to get a compressor put into my air conditioner. First, Freedom Heating & Cooling came out and told me that I need a new compressor, that I needed 12 pounds of Freon at $100, so it's $1,200, and I would need modifications at $600. So a total of $1,800. Then, American Home Shield contacted me and said I needed 9 pounds of Freon. So right there, there was a red flag that Freedom Heating & Cooling is trying to charge me $300 for extra Freon. I sought American Home Shield to allow me to pay them another $75 to have another person come out and give me a second opinion. They told me upfront that if the second opinion is the same as the first, I have to use the first. I said I understand that.

We had some outlets that weren’t working. I called American Home Shield on a Friday and Hopwood Electric came on a Monday. The tech was thorough and did a good job.

My experience with AHS was fantastic. I submitted a claim for a receptacle issue and they had the contractors come out quickly. They got it done and now it's working.

It has been an ongoing event with our air conditioning and that’s good that we had coverage with American Home Shield. My wife made a call to submit the claim and there’s always a lag time between the point of contact and a provider that we wished there was more of a response. The initial call went out to Advantage Refrigeration. A technician by the name of Mike came out and looked at it. It's an old unit and we were hoping that they would look at it and it was not worth the repair. But they repaired it. It took them a while to come back out after they evaluated to get it fixed because they had to order a part. It’s a busy time of year. I just have to say it’s not a fault of their professionalism and their service. The part took a while and then they came back out and serviced it with Freon. It seemed the part worked well.

I called American Home Shield and I filed the claim for the sump pump. It was excellent because they sent me to one vendor that couldn't get out until after the holiday. Then, someone went and found another vendor that came out the very next day, which was great. The contractor was professional and took care of the problem that same day. I haven't had much rain since then but the last time it rained, I heard the sump pump working. Everything was good with AHS and I would recommend them.

I submitted a claim to American Home Shield for a leaky water valve online and Just Fix It came out. The guy was here on time and he was a great guy. He wasn’t able to take care of it the first time. He needed parts and came back when he said he would and he fixed it. The experience worked well.

I did an AC claim with American Home Shield. At first, it was blowing air, but the air wasn’t as cold as it should’ve been in my upstairs unit. And then, it started making a really loud noise, so we shut it off and set up the appointment. The weird part about it was the air started not getting cool, so we put in a claim. And then, later on that evening, it felt cool again. So, I cancelled the first request. Then, a day later, it came back again, so I filed another request. I did the first claim over the phone. The other one was online. I’m glad AHS has other options than knowing your contract number because usually, I’m not sitting in front of my contract to know the number. So, once I realized there was a workaround online to not have to necessarily know your contract number, then that’s an easier way for me to do it.

My A/C unit went out 7/3. When I called AHS they said the earliest appointment was 7/9. I have called daily since the 3rd trying to get an appointment that is sooner as it is 90+ degrees in my house. Every time I call I get horrible customer service that cannot do anything to help me get a sooner appointment. One of the agents even offered me an appointment on 7/11 even though I have an appointment on 7/9. When I try to escalate to a manager or their escalation department they say there is no one there or the department is closed or they are busy. The funny thing is a neighbor's A/C went out of Saturday and they had a technician come out the same day because they did not have to go through a home warranty. Save your money and time and do not bother to get a warranty.

I have been a member of American Home Shield for three years and always considered them to be the best investment I made after buying my home. But last April 8th, I called about my A/C which wasn't cooling. AHS sent out Houston Air Comfort to work on the unit. After 8 visits, faulty parts, and multiple mistakes from multiple technicians (while upcharging an additional $300), the A/C still is not working properly! When the A/C was "supposed" to be fixed, repairman Ken left my house without ever knocking to let me know. I went outside to find my A/C unit standing open, along with my breaker box. He hadn't even bothered to put all the screws back. He also left a Swisher Sweets cigar butt and cigar wrapper on the ground by the A/C.

The water heater was leaking and we needed it to be replaced. American Home Shield sent out a tech to look at it and diagnose it, and then he submitted the paperwork. The only thing I wasn’t too keen on was how long it took for them to actually replace the water heater. The contractor came back when everything was delivered for them to do the work. I thought I had a window between 9:00 and 11:00, but they showed up at 9:00 and they were done by 11:00. But it was disappointing that I had to pay money out of pocket for connecting it to the existing piping, which I thought was a little pricey. It was about $400 to connect four pipes and the exhaust fan. That just seemed a lot.

We called American Home Shield and told them we were having cooling problems with the air conditioning unit. I didn't go up there in the attic to observe that, I saw the outside line coming out of the house and the unit. I saw that it iced up, and from prior experience, I knew you had to turn the unit off. And we did that, and a couple of days later, I turned the unit off and let it stay off. And then, when we turned it back on, it cooled for about half a day, and then it stopped cooling. And that was when we made the call.

We had an issue in the sink. For whatever reason, it backed up and started flowing into my cabinet underneath. I think it had a leak ‘cause it was pouring water everywhere. I went online to AHS and submitted a claim for it. The website is easy to navigate through. This is already my second time using the warranty plan and the notifications are amazingly quick. The contractor that AHS sent for the sink got it taken care of as well. He did great.

We purchased this house on May 14th of this year and we've had American Home Shield since. They have been on top of the claims that we had put in and we’ve had a pleasant experience thus far. Our most recent claim was an electrical one for our microwave and our range oven. A couple of fans were not working. Submitting the claim was simply easy. As soon as we submitted the claim, American Home Shield emailed us with the service partner that was coming out to service the appliances. They responded in a very timely manner.

American Home Shield's service is quick and easy, and they follow through. I submitted a claim for the air conditioner and the contractor was there the next day. They had 4 or 5 people, and they brought me up to date on some things that I was doing wrong and made it a lot simpler for me. Since the repair, the AC has been working like it should.

We submitted a claim online to AHS for our garbage disposal on a weekend and then the contractors were out on Monday. The guy had the parts on his truck and completed it the same day. Everything was good, we had no complaints.

Everything was perfect in my last claim with AHS. They did good job, so I gave a referral to my brother. Maybe he already signed for it, so I'm expecting to get $25. When I have a claim, I submit it online then the contractor texts me. I like that. I also recommended AHS to my neighbors who were talking on nextdoor.com. They talked about what service they should get then somebody mentioned American Home Shield and I told them I'm very happy with the service.

Our air conditioner was not working and it was the worst at this time of year, especially in Arizona. I submitted a claim online and it was super easy. Someone called the next day, and I was very surprised that I would highly recommend JJ’s Fire & Ice. I kept apologizing and appreciating the tech that he was out there on a Sunday, and he was very polite and nice. He wanted us to be comfortable. I got very lucky. He fixed the motor on the condenser and waited around for a bit to make sure everything was cooling down, then he noticed that there was some condensation building up on the copper pipe. He said that that wasn’t the only issue, so he went in the attic and found another issue up there. It’s hot down here now but after the repair, the AC is keeping up. If every call is that easy, we will keep American Home Shield.

I did my most recent claim online and went through all the procedures with no problem. The contractor sent by American Home Shield came within three days and he informed me of what the problem was and what I need to do to correct it next time.

7-H Home Services came out to repair issues with the refrigerator. The ice maker had stopped working and the freezer part was icing over. I filed the claim through the computer and I was told to expect the contractor to come out in a couple of days. 7-H Home Services solved the issue with the icing over on the freezer. It is still doing that but we haven’t called them back yet. We didn’t know if it was leftover ice in the fridge but then it’s growing more on some of the new stuff we've put on there. Nonetheless, the experience was good and in general, I've had positive experiences with American Home Shield.

I enjoy American Home Shield and when I have claims, I mostly submit them online because it's easier to get onto the website. But computers sometimes don’t allow us to input notes and that’s the only thing I don’t like about going online. So sometimes, if the issue was a little bit more complicated that I need AHS to be aware of, I’d pick up the phone and speak to an actual person so they can put the notes in there for the technician that’s gonna come out.

We had two different calls, so we were serviced by two different companies. For the first one, the technician showed up with greasy hands, commonly known as mechanic hands, and he left the dishwasher a mess, with grease spots all over, and then he even used my bathroom and dried his greasy hands on my white towel. He never even acknowledged that or apologized then. It was an awful experience and the issue wasn't resolved, so we decided not to continue working with the first company. The second company showed up, did the work within two working days, and we were very pleased with them. They’re excellent.

I started with American Home Shield in June and recently, I had a claim for the air conditioning. It didn't take the contractor no more than a couple of hours. He got the part, came back, fixed it and I'm cool. The money I spent with AHS was great because I would have spent $175 just getting a fan only to find out the fan wouldn't have worked again. So, I appreciate the work AHS did. They were on my side. They did a good job and I'm satisfied.

It was easy to go through the online process of submitting a claim. My air conditioner blower was leaking and J&M HCP came out in two days. The contractor explained what was wrong and was very professional. He did the repair the same day. The air conditioner is good now.

Our garage door spring broke on me and it was great to be able to call somebody quickly, have somebody go out there, and resolve the problem, but I would’ve liked it if they’ve been a little quicker. I travel around a lot and I’m not living there right now, but my wife is there. I know that if it’s an elderly person, we can ask for a priority, but like air conditioning in the summer, garage doors should be prioritized since it's for the safety and security of a home. Overall, I was very satisfied. They still got out there in time and the results were exactly what we’re looking for. The folks who came by were very professional, courteous and clean, so I’m very happy.

My air conditioner was not blowing cool air at all. I filed a claim with American Home Shield online and it was very simple. They sent out a company who came but left without telling me anything. And they didn't fix anything. I had to request another company and Trademasters came. They were awesome and everything was done right. The tech told me everything that was going on and he fixed the problem. The unit is now back to normal.

I was having an air conditioning issue and the technician came the next day after I filed the claim which was real quick. He communicated everything with me so it was good. I’m checking the AC once in a while, and the drain is not stopped up anymore.

Haskins Heating came out for an unusual sound coming from the AC unit. At first, American Home Shield did not want to make the call but I expressed that there was something wrong. I wanted to get it taken care of before something more drastic took place. Within a day, they had Haskins Heating out. I went ahead and had the unit serviced while the technician was here, and I picked up the cost for that. I wanted to make sure that for several months, that sound that I heard was not something that was breaking apart. It took a while to explain and get approval for them to come out but everything turned out fine. They were extremely courteous and efficient. I'm very pleased with them.

I filed a claim online with American Home Shield for the AC problems we've been having. The online process was very easy and in one business day, the tech from Cote's Mechanical was here. I submitted the claim on Saturday night and the AC was fixed on Monday. They did a good job and I would go back to them again for future work.

I submitted a claim to American Home Shield online for the air conditioning system. It was very simple. They texted me to let me know in 24 hours that I would be contacted. I got contacted with the company's name and then, the company contacted me by text message when they would be coming. We had a really good air conditioning company come and check out our system. The guy called right before he arrived. It was a rapid treatment and everything went great.

I had a problem with my dishwasher and dryer so I submitted a claim over the phone to American Home Shield. The rep was very good and got a contractor out to me the next day. They fixed the issue and that time, they had all the necessary parts in their truck. Everything works now.

When I had plumbing issues, I submitted a claim to American Home Shield online. Their contractor got out very quickly and the tech fixed my problem right up then left. He was great and also provided us extra assistance with the plumbing issue that we found very valuable. I'd recommend this company.

The hinges on the door of my double oven were not working. I submitted a claim with American Home Shield online and was assigned to Access Appliance and Repair. Someone called me within 24 hours to schedule the appointment. The company had a person that works on the particular brand we have. But it was three or four days after that initial call before I got the service technician out. Other than that, the technician resolved the problem and it was done that day.

I have the warranty for peace of mind and it’s pretty affordable. It doesn’t cost me much of anything per month. I've used it several times throughout the four years that I've owned the home and every time I've used it, I've gotten the problem fixed. American Home Shield sends out somebody who is real professional and they work extremely diligently to get the problem resolved as quickly as they possibly could. I haven’t had a single issue with them at all so I've been overly satisfied.

We had a problem with our air conditioning system for the lower units of our home. I made a claim with American Home Shield and it was very easy doing it online. The contractor American Home Shield sent out was pretty good. This is a new contractor since last year. Last year we had a different service company that was pretty good too. This time, the guy who came for our AC was very professional and did the job right away. I'm very satisfied with the service. The AC has been doing well and there have been no issues. It was a pretty good experience.

I have a property where the air conditioner wasn't cooling so I called AHS' office. Their rep said that their contractor would be calling. A-US Air Conditioning of Texas called and came out. Their techs said they rectified the motor issue.

Our air conditioning was down. The cooling side wasn't working. I got in touch with AHS online and it was pretty easy. But with Tenney’s schedule being this time of the year, they came out four days after. They found the problem immediately, and replaced it with parts that he had already on his service truck. Everything’s working great.

My air conditioner wouldn't come on at all. There was a problem with the wiring. It was blowing a fuse. I called it in with American Home Shield. I paid the $100 service fee, and then the service guys came in here within 48 hours. They took care of the situation and the AC has been good ever since. Everything worked out fine with AHS. I did the claim online and ended up calling because it was on a Friday late at night, and then the service guys ended up coming out on Monday. We had a little heatwave, so they were busy. They were super nice and everything is good. This was my first experience, so I was pleasantly surprised.

My refrigerator issues started on a Friday, and I had to wait over the weekend. The refrigerator was out for four days. I submitted a claim to American Home Shield but I couldn't get anybody in, and a few people cancelled the set appointments. So I didn't get the service in a timely manner. I have elderly parents in the home, and I have medicine in the refrigerator. There were also food that I had to disregard. I was near having to go into coolers. It was so bad. I had to run next door to borrow from my neighbor quick medicine in their refrigerator.

We received our warranty when we purchased our condo. One month in, the stackable washer/dryer gives out. We called for service and it took about 1 week to get a technician out. The technician said he thought the transmission was fried but the belt was also fried so AHS made him replace the belt first. Another week goes by before he can come back with the belt which of course does not work because the transmission is fried. The technician says he told AHS they should replace the unit that replacing the transmission would probably be difficult and may not work. So two more weeks before AHS sends a new transmission to the technician.

I have heard numerous reviews about AHS and I know that everyone will have a different story and perspective. Just like insurance, we’ve had both good and bad experiences with AHS. Well this situation is BAD. On May 21st, over a month ago our fridge broke. We placed a call that day and they had someone come out two days later.

Updated on 07/07/2019: I'm new to ConsumerAffairs but from what I can gather after my negative feedback is that some random AHS web surfer can respond that they apologize and the email string is taken off ConsumerAffairs and referred to private email. The real effort is post the vanilla response, of which, ZERO follow up to my private response to the AHS web surfer. More to follow.

I have been waiting for almost 4 weeks now for my service request on my central a/c to be resolved. We are a family of 7 living in TX and a/c is a MUST. I have been calling almost every day for weeks now to try to get this resolved and AHS continues to drag this out, asking me to wait another 24 hrs for them to call me back after some bogus department of theirs can decide how to resolve the issue. They NEVER call back. It's not that hard, hold up your end of the contract and pay to repair my a/c! I believe this company is a scam and that they continue to push me off hoping I will give up so they don't have to pay for the repair. They are in breach of contract!

Not happy at all with AHS. I have 2 properties insured with them, and I’m about to leave them and go with another company. They are giving me a hard time about reimbursement. What a terrible company. It’s a shame to get such horrible service, when you’re paying them $100/month. I’m tired calling and arguing with incompetent people. I’ve always had issues with them, but this time it’s BIG and NOT ok at all!!!

Our dishwasher was failing to work properly and it was my first time in a long time to submit a claim to American Home Shield. I did it online and the contractor came out three days since I filed the claim. They were very professional and the technician’s knowledge seemed thorough. He didn’t leave any questions as if he didn’t know what he is doing. Right now, the dishwasher is working properly.

Filing a claim with American Home Shield online was easy. The contractor that was sent out did a really good job and fixed my refrigerator/ice maker. It took a little while to find the part, but other than that, he was very responsive and professional. He came out, checked the unit, determined it was broken, and then, looked for a part number four, but he said he couldn’t find it online at that point. So, he had to go back to a shop. It was three weeks. He said he couldn’t find it, but he had to turn it back over to AHS. And then, they found the part. I guess they weren’t making that part anymore. And then, as soon as AHS contacted him and mailed him the part, he came back out the day that he got the part and put it back in right away.

I’ve had American Home Shield for about seven years and I have really been very satisfied with them. I will recommend them. When I submit claims over the phone though, it goes to another country and sometimes there’s a language barrier. But when I had an AC issue, South Belt AC and Heating came out the next day. It was really quick. However, they had to come out three times because they were having a hard time finding the problem. One guy said everything was okay then the other guy said he had fixed it but it had not been fixed. But they finally found the problem. I asked for a senior tech to come out and he found the problem. I had a compressor problem. Usually, when the compressor goes out, it’s not working at all. In my case, it was running but it wasn’t working.

I've had three appliances that Anytime Appliance Repair worked on, but the latest one was my range. And what happened was it's a self-cleaning oven and the lock doesn’t shut, so it can't clean it. And they manipulated it so that they could do something, but with that, the inner locks didn’t work. So, the contractor was gonna have to buy new parts or order new parts and they're no longer available because it's an older range.

I submitted a claim to AHS because of the flexible air conditioning ducts in the crawl space. There was a company that came out first but they refused to do the job. They said the ducts were functional when they were not. The insulation on the outside of them was coming off. But they don't sell the ducts without the insulation and the home inspector has gotta have the insulation on. That was Comfort First and I was very disappointed in them. So, Comfort Max came out and they were awesome. They followed through and executed the job. They kept me informed and they were timely and very professional as well.

The reps of American Home Shield were fantastic. They were friendly and prompt. The claim was all done in seven days between the time we made the claim to the time Happy Bear completed. The contractors communicated very well throughout the process. They helped us out with the replacement of an air handler and a coil. Everything is working great. We do have one little issue, but I have not contacted Happy Bear to come back and fix that.

My dryer and the icemaker in my refrigerator weren’t working. I filed a claim online with AHS and it was pretty easy. They sent out a tech from AH Appliances and he was very nice. He was very knowledgeable as well and he took his time with everything. He had to order parts because the appliances were old and since the repair, everything has been working well.

My air conditioner was not turning on and off so I went online and filed a claim with American Home Shield. It was easy but it would have been better with an app. Then, Samuel & Sons came out the next day. He flushed out something and it prompted an emergency shut-off and it eventually turned back on. He told me what to do for future reference and did a couple of things he didn’t even have to.

There was a time when I had a leak in my bathroom and there was water and moisture under the carpet and the closet in one of my bedrooms. Filing the request to American Home Shield was easy to do online. They have a very good interface. However, if a policyholder is not computer savvy, they would have to call on the phone and AHS only has certain business hours. Some of those hours are on Eastern Time so if the policyholder is on Western Time and they have to get somebody on the phone, it's really difficult because they're not open.

Budget Heating & Cooling came out recently to fix the condensation that built up on my outside unit. I got a call from them within 15 hours after I filed the claim with American Home Shield and they came out the next day. They were in and out within 40 minutes and everything has been working properly. They’re a good company.

I've only used American Home Shield once but everything went fine. I had the house rekeyed because I just bought it. I did the claim online and it was fairly simple. The contractor was here within 3 days.

We had a refrigerant leak in our air conditioning. It was extremely easy to submit a claim to American Home Shield online. And then the contractor called me on a Monday, but I wasn't available to meet them until Friday. The guys that came out were super nice and very informative. They took extreme care not to damage anything in the house because it was on the attic. The air conditioning is working great after the service.

Wright Appliance Services & Repair was the contractor American Home Shield sent out for my washing machine and the actual serviceman was very nice. But their help desk was very uncommunicative. I had to repeatedly call them back to see if the part was in and when they were coming because I work and I had to block off a big part of my day. I could not get them to commit to when they were coming or if they had received the part. Once they finally got the washing machine fixed, it worked but it took three times and I was without a washing machine for two weeks.

My dishwasher wasn’t working right. I called American Home Shield and they said they would have someone get in touch with me to take care of it. Appliance Professionals Unlimited were the ones who came out and they had to order a whole bunch of new parts. Their guy was very good and professional. And since the repair, everything is fine. My monthly charge with American Home Shield went up and nobody ever told me about that. But, I had a very good experience with them. The process of submitting a claim was easy and they tried to get someone as quick as they could.

I had a issue with the cooktop and when we submitted the claim, the representative was knowledgeable and very helpful. However, the contractor didn’t have the part with them, so they have to come back. Still, I’d recommend American Home Shield.

The main line of our sewage was clogged. Submitting a claim for a repair to American Home Shield was super easy. I called to get a better reference of what I should do and how the process works. The rep answered all my questions and then I went online and proceeded to schedule the service. I then got a text message of when the guy was coming and how long it was gonna take him to get to my place. He came and did the job super fast. He also showed me all the stuff he pulled out of the line and was in and out in 30 minutes. Since then, the sewage line is back to how it was.

My dishwasher wasn’t working properly with some part, and the service guy from J&W Home Repair had to replace a nozzle. I submitted the claim with American Home Shield online. It was easy. Somebody called me within two days. And I had to call them back because I didn’t answer the phone. And then, the contractor was coming out the next day or two, which was fast, but I wasn’t available. So, then, we scheduled it for four days out, and that was nice. It was on my time.

Our air conditioner was not working, and American Home Shield sent On Time Plumbing & Heating. I did my claim over the phone, and I had a good interaction with the AHS representative. It took two days for On Time to be here. It has to do with air conditioning in the summertime and there were lots of issues. The air conditioning company even said they’ve been extremely busy. But they were awesome. It was a man and a woman. The woman took the time to explain everything to me and my wife. So, they did a great job and our air conditioner has been working fine.

My hot water heater was bad. My son called American Home Shield to submit a claim and it didn't take long before Drain Go came out. They lit the pilot light and they were very nice.

I started American Home Shield about eight weeks ago and when I made my first claim online, I used some of the pop-up instant messaging back and forth with one of the reps that helped out a lot. The first guy who came out diagnosed one problem but he didn't identify the other problem. So, I was without working heating and air conditioning until yesterday when another technician came out from the same company and discovered what the actual problem was. It was something that was created by a previous HVAC contractor.

All American Services recently came out to help with the air conditioning, which wasn’t turning on. I made the claim Sunday night, and they showed up Thursday. They were very professional, clean and knowledgeable. They were able to fix the AC and now there are no issues. Overall I'd recommend AHS.

When my refrigerator stopped getting cold, I called American Home Shield through the 800-number and made a claim. Then, they provided the telephone number as well as the claim number for the people who were coming out to service it. Appliance Network, the contractor, came when they said they were gonna come and took care of everything. Since then, everything has been working great and I had a good experience with AHS.

Recently, I filed a claim with American Home Shield online and it was very easy. I've also submitted a request by calling but I prefer the online one to some extent. When I do talk to a representative, it's because the issue might be a little more complicated or I feel there needs to be some more explanation and I don't have that option in the online part.

I submit my claims to American Home Shield online. It's quicker and easier and I don’t have to wait for business hours. I had a claim for my washing machine which was leaking water. The contractor replaced the hose that was repaired last time. Then, for the leak in the bathtub, it was with the spigot. The first guy that came out was a day and a half late. But I called the plumber and they sent a different guy out who was absolutely perfectly delightful. I also got a plug in my bathroom that just quit working and I wanted an electrician to come out. A licensed contractor was supposed to be sent out but the guy who came out was just a handyman so I canceled that order. If I put another order in for that, I gotta have a licensed guy come out. That just makes me feel comfortable. Other than that, everything was fine with my experience with American Home Shield.

I'm happy with AHS. There was a time when my washing machine was making a racket and submitting a claim for its repair was easy. Their tech from Big Al’s was at my place the next morning and he was a really nice guy. He was quiet and very efficient.

It was getting hot in the second floor and I spoke to American Home Shield because I was sure that something was wrong with the AC because it wasn’t working properly. American Home Shield has been excellent. They sent Sevier Climate Control. It took three days because they had to order a part. But everything was fine. I really like them. They're very professional all the time.

C&R Plumbing had to come out for our air conditioning problem. They were able to come out within 48 hours after I filed my claim with American Home Shield. I was impressed the contractors' knowledge of what they were doing, and they were able to do it in short order. As a matter of fact, they got both air conditioners working in a span of about 30 minutes. Since then, the air conditioners are keeping me cool.

When the capacitor in my AC failed, I submitted the claim for it online and I found the online process 100% easier than calling in. I've called American Home Shield before and it was horrible. I couldn't understand the lady who was talking to me and the first thing she said was that she needed $75 before she could talk to me about any issue that I had. With this more recent transaction, I was very happy with American Home Shield. The contractor, BW Heat & Air, also contacted me in 24 hours and were at my house 24 hours after that. They were great. They were on time and very fast. They were in and out as quickly as they possibly could without creating any issues and since the repair, the AC has been great.

I was very impressed with the tech from Jaime Avellino Plumbing. He called ahead and he came on time. He was very professional and he introduced himself. He was very kind and we’ve had people that have not been kind in the past. He diagnosed the problem. He came downstairs and explained to me what he was gonna do, and he took care of the problem. He checked in with me on his way out and explained what he did. There was something that was loose that needed to be replaced because water was leaking. The repair cleared up the problem completely.

AHS denied the claim on my pool heater saying that it broke because of a chemical imbalance. I had been spot on in keeping the chemicals in my pool balanced. Otherwise the heater wouldn't have lasted over 15 years. This was a typical excuse by AHS to deny the claim on a 2500.00 item. The pool people that came out to look at the heater even told me upfront what AHS was going to do. If you have a pool heater that needs replacing, get ready for a denial.

This company claims they will cover appliances and and home systems when they fail or something goes wrong. They tell you you pay a certain amount monthly and then a service fee once you make a claim and they will handle it from there, but this is not the case at all! My A/C went out and the company (Total Air Care) they choose btw didn’t come out until a week later. They told me they will recommend a condenser coil be changed. It took AHS another week to respond. Once they responded I was inform that they would cover the charge to replace the condenser but there would be some additional non covered charges totaling $781.

Military family in Michigan writing. DO NOT BUY into American Home Shield (AHS). Learn from our mistake. They replaced our oven with a MUCH lesser version (replaced a Viking with a GE) ... delivered it, but never removed the broken one to INSTALL the lesser version. This started in JANUARY of this year. In July we sold our home and the (non working) Viking oven is still in the house with the GE still in our garage. We've moved out. Now AHS wants to CHARGE us a fee to cancel our service. STAY AWAY from AHS. They aren't worth the hassle!!!

Updated on 07/26/2019: After giving a 1-star review on July 6th (only because I couldn't give zero stars), the response was that they would look into it. As I expected, there has been no follow up and no response. This company has the worst customer service I have ever experienced. I canceled my account because they won't abide by the contract and won't force the incompetent subcontractor to finish the job they were hired to do. I will never do business with them again, and I urge anyone reading this to go with any other home warranty company. Don't use AHS.

I called AHS on 6/28/19 to ask for service to repair a/c broken. AHS charged me $75.00 for a service call and said I would be contacted in 24 to 48 hours. NO ONE HAS CALLED OR CONTACTED ME FOR THE REPAIR YET and it's 1 WEEK LATER!!! WHY??? Ironically the HVAC repair that was asked to come to fix the a/c is called Fast Response, lol. Not so fast at responding are they?? This AHS warranty is a waste of time and money.

American Home Shield claims that ductwork is a covered item, I ended up having a ductwork leak and they are claiming it is due to the ductwork insulation which is not a covered item. Beware of this sneaky company who just wants to collect your money and not pay out on their warranty.

I would recommend you stay clear of this company. In the past they have charged me for services by a company even though the company never showed up at my house. It took some time to convince AHS that I never received a service call. I paid my contract until the end of the contract then called and said I wanted to cancel my contract AT THE END OF MY CONTRACT which was about 6 days later. Again I was paid thru the end of my contract period. Now they are trying to bill me for early cancellation fee.

I have many houses under insured thru them. Their service is good, but the billing departments sucks. I unknowingly made a double payment on one of the houses and called them to get a refund and it took me 4 calls and still didn't get sorted out. I am actually on the call with them for the 4th time now. I am extremely frustrated and next I am going to call my credit card company and reverse the payment.

The kitchen switch keeps tripping whenever I use the current coffee pot. It was not all the time but a lot of the time. It will just click it off. The contractor who came out through American Home Shield was here for two minutes. He just checked the breaker panel and he was really nice because he said that it was typical for me to have the thing go off all the time. He took the top of the breaker panel off of it, looked at the wiring, tightened all the wires, and then put it back on. He was very professional. I also had a claim with AHS for the dishwasher, and it was good. The contractor had to replace the panel that was not working.

Our toilet was running and it was a waste of water. I made a claim with American Home Shield and I did everything online. It was very fast and easy enough. A contractor got called out right away and got the problem fixed. He replaced parts in the tank. He did a very good job in a timely manner so it was good. The toilet has since been working fine.

My pool pump stopped working one time and I submitted a claim online for a repair to American Home Shield. Two days later, Arrow Pool Service came out and did great work. The pool pump has been great since.

The fan motor had been making a lot of noise and there were complaints from other residents. In addition to that, it appeared that the unit was running a long time and it seemed to be not catching up. I called American Home Shield and OSA Heating & Cooling came out. I had terrific service from that company. They replaced the fan motor and that solved that problem. It appears at the moment that it's actually functioning better in general. Everyone has said how it's not making noise the way it was. I also had plumbing issues. That was the first thing that I had to call American Home Shield about. The plumber who came was also terrific and had to be creative on some things here. He absolutely took care of it. I certainly would ask for those folks again. Also, I've recommended American Home Shield. I've been very, very happy with it.

The unit in my attic was leaking water. It had a clogged drain. I did my claim for it with American Home Shield over the phone, and the rep I spoke with was professional. The contractor was here within 24 hours. He was also very professional and thorough. He explained what the issue was very well. He did a good job at communicating. Since the repair, the unit has been working well.

My house doesn’t cool down. It was 85 degrees in my house. And it’s only June and July, so it’s only gonna get worse. It was easy navigating the site of AHS to submit a claim. The first time, it said the contractors would contact me within a certain amount of time. The second time when I said that it’s still not fixed, it said that they couldn’t contact me, and then I had to contact the contract company myself. But nobody had tried to contact me.

We recently had a claim for the air conditioner. We called American Home Shield on a Saturday night and the rep said it would take 24 hours for the company to come through. They came through Monday afternoon and were able to fix everything. Apparently, the thermostat had messed up. It wasn’t reading. The guy wound up replacing the thermostat and we’ve had no issues since. We didn't even have to deal with any money. We thought we were gonna pay but the guy didn't take any money from us. American Home Shield just grabbed it from our checking account a couple of days later.

We had no cold water going to the washing machine. The valve was bad. We filed a claim online to AHS for the repair and it was easy. In less than 24 hours, Boss Plumbing came and their tech had to cut into the wall to make the repair. Still, he was neat and tidy about it. He set it up in such a way that when we have the washing machine repaired, it would be less of a hassle. He also replaced the hot water valve of the washing machine so that way, we wouldn't have to cut into the wall again. Since the repair, the washing machine has been working.

I called American Home Shield about my dishwasher and I had to wait for a while, but my experience has been great and I was very happy. The contractor came out, but they had to wait for the parts and it took a couple of weeks for them to come in. When those parts came in, the contractor called me that night and he came the next day. He’s very nice and polite.

I requested service over the phone for our faulty air conditioner and the American Home Shield rep was courteous and professional. The contractor also came out a day or two later after the call. It was very fast. He identified an issue with the condenser line and he fixed it, but it didn't solve the problem. I scheduled a follow-up appointment and they called me, but I haven't gotten back to them.

The AC was leaking up in the ceiling. Apparently, the drain was clogged. Everything was good when the rep of AHS assisted me. The contractor came out within 24 hours and he did a good job. Everything's good since the repair.

I submitted a claim to American Home Shield for my refrigerator. Their rep was very helpful and she knew what she was doing. However, I had an issue with the outcome. While the contractors were pleasant and informative, it seems that to get something done, I have to keep calling. I have to re-call and eventually, something will be replaced. It gets to a point where it seems to me that not until the repair people come out five, six, seven or eight times does the issue get resolved. The repair company’s hands are tied because they can only go by what American Home Shield tells them.

We had a leak in the ceiling downstairs, and there's a bathroom right above that. We thought maybe it might be a pipe to the bathroom, but we think it was the shower stall that needed re-caulking. My husband spoke to a representative from American Home Shield who was very nice. We would highly recommend them.

I had a toilet whose tank at the top was leaking. I called the claim in and the person was very helpful and courteous on the phone. In fact, I haven’t encountered any problems when I've called in to American Home Shield. The contractor from BC Plumbing came the same day or the next day, and he came early. He had given me a call and said that he had finished his other job. He asked if it would be okay if he would come early and I told him yes. When he got here, he explained everything to me and from the way he described what he was gonna do, he even went one step further than what was necessary. He told me that a washer between the tank and the bottom of the tube had gone bad, and that he was gonna put another washer in there plus another bolt to ensure that it wouldn’t leak again. It has been working perfectly since. So far, I’ve been satisfied with American Home Shield and I’ve had them for about seven years. Give them a try.

The price point is good and the coverage is pretty good. I live in a place that came with original appliances so it really made sense to have the contract. I would not give it up, for sure. I've had it for about 10 years now and it's really helped me over the years with little things, like the ice maker, the dishwasher or the disposal in the sink. When it was air conditioning stuff, it was a little bit harder to deal with just because it was the dead of summer when I had a claim. But American Home Shield did the right thing and I ended up with my service back in play. So overall, I would recommend to anybody to have this service.

I had a ceiling fan issue and when I was dealing with American Home Shield, I told the person numerous times that I have 22-foot ceilings and to make sure someone brings a ladder that can accommodate the height. She sent somebody out and charged me $75. The guy gets here and he doesn't have a ladder big enough and he can't work on it. I called AHS and the rep made a note to make sure the next guy brings a ladder long enough. She said the guy confirmed and they were gonna bring a ladder. When the guy got here (an 18-year-old kid who smelled like pot), he also said that he didn't have a ladder big enough. He flipped the switch on, turned it off and said that my fan motor's blown.

When my filter was broken, I submitted a claim over the phone with AHS and the reps I dealt with were fine. I spoke to Joe in the Philippines on Thursday then I talked with Aloha the next day, Friday. She said that the tech would be out in 48 hours, so I had to wait until Tuesday. But on Tuesday, nobody called me. So, I called AHS again and this time, I spoke to Jessica. That was when I found out that the contractor called our house phone instead of my cellphone. Apparently, Aloha didn't follow my instructions and gave the contractor the house phone number, which we don't even answer. We just have it for the internet. At any rate, that was when I finally got the service scheduled and the tech from Expert Pools came on Thursday. That's a turnaround of about a week. I also asked some questions about why they were sending me someone from College Station to here, which is pretty far, and the address they gave me was about 400 miles away.

My air conditioning went out last week. I called the claim in to American Home Shield and they sent somebody. He fixed the AC and I paid off with my card. The AC has been working very well since the repair. I recommend American Home Shield to other people.

I recommend American Home Shield. I'm very satisfied with them. The pool pump stopped working on a weekend and the contractor showed up on Monday to fix it. They took care of the problem that day. They were good and very professional. Before that, the AC unit wasn’t cooling at an adequate temperature and there was water leaking from it. The contractor came in and cleaned the AC unit. It started cooling real quick after that.