American Home Shield Reviews

The garbage disposal was broken. I submitted a claim via the phone app of AHS. It was super easy. The technicians were able to fix the issue. Now, it works fine thus far.

I submitted a claim to American Home Shield over the phone to get my refrigerator fixed. The rep did his job and the contractors were good. However, they said they couldn't fix the fridge. Home Shield refused to replace the fridge because it was in my garage. They said that they would only repair or replace a unit that was in my house. They claimed that was in the contract. But then, I don't understand why they would repair a freezer and a water heater that are both in my garage but wouldn't cover my refrigerator when they are just a few feet apart. I have since dropped AHS.

There was an issue with our oven and with the icemaker, and the contractor came out and looked at it. It took a couple of times to get the parts but it seemed like they did a good job. I had some issues when American Home Shield sent out a contractor though. My wife was home and they did not ring the doorbell. They said they did but she didn’t hear it. So, they had to come back. It was a big mix-up but they fixed the problem.

I had a claim on our AC unit and American Home Shield sent TJ Morgan out. The service was great. They were fast with it and I had a great experience with them. The tech told me the fan motor wasn't working anymore. He told me that he had one in the vehicle, so he replaced it with a new one he had in the vehicle. He walked in here with a face mask. He did take precautions with it too. I love American Home Shield. As soon as I put a claim, it takes 24 hours to take care of it. So, I'm really happy with it.

The refrigerator broke and I didn’t get through on the phone with AHS. But I was able to get through online. Once I did, they called me back and scheduled a time to come out and fix it. The contractor was wonderful. They had to order the parts and return. So, all in all, it took about four weeks and since the repair, the refrigerator has been working fine.

The water pump wasn't working and the tech fixed it. He was really nice. He was a very good person. The pump had some stuff. He cleaned it out and it’s working good. The claims rep that I dealt with was really nice as well. He was really respectful. I love AHS. The contractors always send a message on when they’re gonna be there the next day.

American Home Shield was recommended by our Realtor. Reporting a claim to them was pretty easy. I figured out what to do pretty fast and everything went along pretty smoothly. I had a claim for rekeying and they sent Ameri-Tech Locksmiths. The contractor showed up on time. He asked me what I wanted to do. He was professional as well. He was a really nice guy. I will use him again.

B & M Appliance came for the microwave and they handled it fine. It was quick and to the point. It happened on a Friday and by Tuesday, they had contacted us. We opted to get our own microwave because the one they were replacing it with was another brand from what we already have in the kitchen. They sent us the paperwork to get the replacement for it done. This is our second year with American Home Shield and we had the three-by-three appliance combo, which is probably the best one to get. Normally, we submit claims online but we had to do a phone call the other day because we had two claims and it only lets you do one online at a time. They should allow you to be able to make two different charges online.

I had a backed up toilet and American Home Shield sent a tech from Blue Star Plumbing. However, he didn't do anything. he told me that he would have to get out on our roof to try and unclog it. He would have to go through the relief air valve because I didn't have one for that toilet well. He said AHS wouldn't cover that and he wanted to charge me $325 to do it. I told him "no thanks". I wish he did more than what he did. Still, I'd recommend AHS.

DrainGo was really friendly and nice. They did a good job. Our water heater was leaking really bad. They let us know that if it was working right, there shouldn't be any leaking at all. So they went in, put a new valve on there and fixed it. It seemed like they knew what they were doing.

My washer wasn't draining and it was making loud noises. The issue was something I could not take care of myself. My husband submitted a claim online to American Home Shield. Their contractor from Whirlpool provided professional service. They ended up replacing the pump which forces water out of the unit. Everything has been wonderful since then. Before going with AHS we had a different warranty company for a while and we were dissatisfied with them. We've been with AHS for seven years now.

If you need to talk to a person at American Home Shield, you’re on hold forever. They need to improve the timeliness of their person to person communication. I was on hold for an hour but I was pleased with the professionalism, timeliness and quality of work of the contractor who came for the AC. It wasn’t working at all and they did the evaluation, got the unit and replaced it. They had face covering, gloves, and protective shoes on when they came. They made sure to distance themselves but I distanced myself too.

Submitting a claim with AHS was really easy. We were very surprised at how simple it was. I'm very digital too. It's really nice how it's all so we can submit it online. I'm not like waiting on hold. At first, we were a little confused when we had submitted the claim with AHS. Because I got an email that said the contractors were coming in two days. Then I got a phone call. They verified that they were able to come the next day.

I had American Home Shield in February even before the pandemic started. I had them when I was in the office working and this was my first time using the service. At first, I was kinda down with American Home Shield because the first company I had was lacking. They didn't know what to do but AHS made up for it by sending out the correct company and making sure that everything was done properly. United Air Temp, the contractor, did better. The compressor top needed to be fixed and the technician fixed that. He cleaned the coils and the AC unit worked. He figured out what the problem was. He had facemask on and shoe covering when he came.

Andrew Farren Plumbing came out for my plumbing claim with Home Shield. The tech saw that there was water coming down and I turned the water off so it would dry. Then he went upstairs to the bathroom and all he said was that the bathroom floor is not level so my toilet was probably not seated and that it's not a plumbing problem. For him to say that my bathroom floor has to be replaced, I thought he would have at least lifted up part of the floor or behind the floor to see that the wood was wet but he didn't. I had no water in the bathroom floor so it was evidently something that was dripping down the pipe. Right now, I'm not satisfied. I wrote Home Shield back and I didn't get anything back from them. I've been paying for them for years and I've only had a few things done. This was very disappointing.

The burner part of the range wasn't reacting. All Appliance's tech ordered the part. The range was fixed. Because I had two claims, one for the stove and another for the range, it took about five days. I had another one for the bathroom plumbing and the contractor had the part. It was fixed right away. The technician was good and qualified. I have a very good experience with Home Shield. I'm very satisfied.

I did two recent claims almost at the same time. One was the refrigerator and another was the dryer. Submitting the claim was pretty easy. I did it online. The contractor was a Sears provider. He was fantastic. He knew exactly what he was doing and was very professional. He couldn't order the part that they needed. It wasn't in production anymore. So, he couldn't take care of it on his end. But he notified the company and that's where the process stopped because they kept calling me when I was at work and I still haven't solved that problem. They can't repair the refrigerator.

American Home Shield sent J-R's Water Well Service, and they had to replace the pump. It works good now. The claims process with American Home Shield was fairly easy. Our experience was very good.

The AC wasn't cooling the house. We've had three different visits. My lady was there when the first guy came out. She said that he was rather quick with his service in determining what the problem may be. We had to schedule another appointment for the problem to be addressed. We had a different gentleman that came out. I thought that gentleman was rather professional. He seemed to know what he was doing with the repair. But the repair apparently didn't take care of the complete issue because we were still having some problems so another gentleman came out yesterday and my lady was there. She told me that as of right now the AC seems to be working okay. AHS is a fair company and the service is satisfactory. We're on contract for another year.

I called American Home Shield because there was condensation on the unit. The gentleman that came out was wonderful. He addressed the issue and he fixed it the same day. So everything was great with that. I did a claim on my water line to my house, which they got a plumber out, but nobody told me that it wouldn't be covered under the warranty at the time that I placed it. I wished they would have told me upfront that it wasn't covered. But they still got me hooked up with a fabulous plumbing company.

I'm very huge on reviews. So, I just went and looked who had the least amount of complaints of not paying or having issues, and just I compared them. It's like buying a car. I want someone who has the least amount of bad reviews because you're gonna get them, you're gonna make people mad. I know they're gonna be there. But I go further than that. If I need to, I'll read 1,000 reviews before I decide who to use, especially when it's my money. Altogether, Home Shield was the most positive and had the least amount of, "Hey, you're not paying my claims," in their reviews.

The guy from BRM Services was first sent out to fix our range. Then we had to call again and he fixed the dryer as it wouldn't dry. He was good, that's why I remember his name, Bob. I've had American Home Shield off and on since I've had the house which is close to 10 years and I like that they're prompt. It's pretty easy to set up an appointment and the deductibles are reasonable. Everything is very professional.

We've had American Home Shield for at least three years now. We've had them at other properties too. It's easier to say, "Hey, this is broken," instead of finding a vendor on my own. It's cost-effective as well. Recently, Smart Choice Heating said the fuse on the side had blown and the air conditioning was shut down. They were able to repair it the same day. We had other claims with American Home Shield before this one. We had one that was fine and we had another one that cost $25,000 in damage to the house. It was the same air conditioner. We had a clog in the pan and it had leaked water underneath the air conditioning unit that slid into the closet and had to be repaired.

A friend of mine recommended American Home Shield to me and when I signed up with them, it was supposed to be $45 a month. A few months after that, they raised it to $57.99. I didn't notice it until after it had happened and I had already been charged for two months. Then I got a notice two days ago that it was gonna be raised to $64.99. I tried to call and there were three different people that I talked to. They were all completely inadequate. The first person I talked to did not speak proper English. They have no business being a customer service rep when you can't understand what they are saying. It was very frustrating. He said that I was in the wrong department and transferred me to someone else then I got hung up on. If it's not fixed, I’m gonna be canceling my membership with them. I have two other friends that live next to me that are still paying $45 a month.

American Home Shield doesn't care if I have a problem. It's hard to get online to talk to people and when I try to resolve my issues online, there was no way I could do that. I simply had to put another request in. I couldn't say that my claim had been denied and that nobody was coming out or nobody told me that. I'd like it to be easier to contact them when you have a problem. I’ve already asked to speak to a supervisor and they refused to let me. I've also been told by a contractor that if they replace a part, American Home Shield quits calling them. So a lot of stuff goes unchecked because they don't want to lose their contract.

My spa wasn't draining properly and I needed to get some valves replaced. American Home Shield sent Breakthrough Pools for my claim and their poor tech was outside in 100-degree heat for several hours. He completely rebuilt my valve to prevent having to buy new pieces. Now, it works perfectly. We have several rental properties and we have kept AHS's coverage on them as well as our primary residence. We used to be with OneGuard though and they were superior. With American Home Shield, we have issues getting claims filed. With Home Shield, though, we have issues getting claims filed. While we've never had an issue with any contractor they have sent out, AHS's services are a little lacking.

American Home Shield's contractor from Choose the Right Door came out to my place. The tech from there fixed my garage doors quickly over two separate days as initially, he didn't have everything needed to fix my other door which needed a spring. For my other door, he just took things and screwed them back in place after showing me what the problem was. Still, he came back and did a wonderful job. He was very thorough and put a mask on the whole time. My 30-year-old doors look like new now. Having AHS has been great and I love it. They have provided wonderful service even though when I called in recently, I was on hold for so long that I ended up hanging up. That issue is probably related to corona and still, AHS's services have been A1. I have recommended their warranty to a friend. It's good to have.

Our AC unit wouldn't turn on or do anything. The American Home Shield handled it well when we called and put a claim in. The AC is working great now. Last month, H and J Heating and Air came out and checked our AC. They told us that what we needed to put another filter in and that the core was a little bit dirty. So we were supposed to get back to Home Shield about it. Also, my dryer stopped working and we had called for someone to come in. The tech came and checked it out. They put the part in for the dryer but is stopped working last month. So someone was supposed to be out today to check my dryer again.

I've had good luck with American Home Shield. I've had them for just about every home that I've owned in the last 20 years and I've enjoyed their service. It gives peace of mind that if something goes wrong, they're there and it's a simple deductible. They have proven vendors that they know can come out and do the work and you don't have to research to find somebody you can trust. I had two claims on two different properties this past year and both times, they were perfect. We had a guy from Cascade Plumbing come out. He showed up on time and fixed the problem. It was a simple problem and he did a great job. He's very professional and courteous. He didn't make a mess and everything was like it should've been.

My air con gave out on me. It was replaced through American Home Shield, and I was very happy. I called them, and then they sent the air con guy at the site. The workers were very professional. Everything seems to be fine. AHS is very prompt and professional. I like working with them.

Our recent claim with AHS went well. It was for the garage door. It wasn't closing all the way. The contractors that came were really good.

The fan on my AC wasn't moving when I turned it on and I think the condenser wasn't working properly. I did a claim online and the website was convenient to use for the most part. Liberty Plumbing then came to look at the air conditioning unit and this particular servicer was professional, punctual, and really respectful of the property. Another experience hasn't been as fortunate, but this one was a pleasant working experience. It's the middle of summer and the repair helped us cool down the house.

The Sears tech that came out for my washer was really professional. He did what he had to do. American Home Shield replaced the washer and they had contractors come out and deliver it. They were difficult. They said that my hookup wasn't going to work for that washer and that the drain was too high. I was talking to a friend of mine's husband. He owns a hardware store and he’s hooked up a lot of washers. I showed him a picture of it, so he googled it. Then he also showed me an owner's manual that it was not too high. It was within the clearance. He hooked the drain up for me and it worked fine. Then I had a licensed plumber come out because I don't want any warranty to be void. He said that drain is fine.

I called for a plumber and American Home Shield sent A-1 Affordable Plumbing within 24 hours. There was water leaking and they absolutely rectified the issue. It was exceptional.

The unit wasn't working, and Fick's Mechanical fixed it. I did the claim online to American Home Shield. Their website was user-friendly. My experience was very good.

I did a service request online for American Home Shield for the maintenance of my air conditioner. I got assigned a local contractor but they couldn't see me until the next Friday. I'm Las Vegas and with my AC not working, it was hot. I knew I could get an earlier appointment with another company so I tried to do that. Unfortunately, there were some managerial changes that made it so that the person whom I was speaking with at AHS was unable to change the work over to the company I wanted. I had to drop the existing work order and create another one. Then, the company that I wanted to service my equipment had to pick up the dispatch order instead of AHS assigning it to them. It took a simple 10-minute task but then it took 24 to 48 hours to get things done. Other than this incident, I've never had a problem with AHS. They've always been responsive. I'm happy with the contractor I selected. In the end, everything was great.

There was an electrical wiring that was in the upstairs attic unit that had filled our house with smoke. I made the call to Home Shield, which is usually what I normally do. Sometimes, I would get a representative. But more often, I state what the reason is for contacting a repairman and then the deductible charge is taken. And then, they follow right up with a text and make sure that you got the information of who would contact and their phone number. They're very clear about things. Air Technology was phenomenal. They ended up having to replace the unit. It's probably the best company that Home Shield has recommended to us. We've had our warranty with them for three years now. We've been very pleased with them.

I called Home Shield and spoke with someone regarding a service request. It was a very easy making the request. They gave me Lake Plumbing as my contractor. It was simple and quick.

I had two drain stoppages. I went online and it was click, click, click, and within a couple of minutes, someone was assigned to the claim. It was not even a couple of hours that the Roto-Rooter guy called me and asked, "Can I come at this time?" I said yes and it was done. He was very knowledgeable. He knew what he was doing. He gave me an estimate of how long he thought it would take and it even took shorter. He was an expert and it was great. If I ever have an issue next time, I would definitely ask for him if I'm able to. I've also recommended him to other people in my neighborhood 'cause he was so good.

I had an issue with the garbage disposal last week. I was very pleased with how quick and easy it was taken care of.

When the air conditioner goes, you have to wait several days to get it repaired. But the contractor came out the same day and it went very well. We called sometime in the afternoon and they were here at 5:00. They replaced the capacitor, which is probably a normal repair job for an air conditioning unit. The technician has been here before. He did his job and I can’t complain. We chatted a little bit and he knew exactly what the issue was. He diagnosed it and did his repairs. He was very professional and he didn’t even need to come in the house. He did all those repairs from the outside unit. We also had a hot water heater repaired and the contractor for that was not local. He was probably 45 minutes away so that was a day or two till we got our hot water repaired. But my experience with that was good, too.

My AC was leaking, not a huge amount, but it was a good enough amount, at the bottom of the unit. I called AHS. The contractors came. I ended up taking the warranty out through them also. I also had to have them come back out yesterday to look at it 'cause it's leaking again. AHS was good. They got someone out here pretty quick. I was happy with the service.

Water was leaking out of the pump. The Phoenix Pool Tech came, identified the issue, and then fixed it. They had to order a part and he kept me up-to-date on everything. The pump is working now. It kept my pool from turning green. American Home Shield suited all of my needs and they fixed my problem in a timely manner.

I like having AHS 'cause when we bought the house, we didn't really know it was close to failure or wasn't working too well. We've had a lot of stuff breakdown. For the most part, the claims with AHS have gone pretty well. But the big drawback is you can't pick your own contractor. We had a problem with our range, the exhaust fan wasn't working.

A to Z Electric came out and checked my electric. I had a issue with a series of outlets not working. I used American Home Shield website to submit a claim. The website was fine and very straightforward. The website said either the contractors would reach out to me or I could reach out to them to set the appointment. A to Z was on time and showed up when they were supposed to. They contacted me quickly. Their administrator appointment person was very polite and quick. So, it was a good experience. Working with American Home Shield was very efficient. It was quite easy.

My son initiated the claim for the rangetop and then we got emails or text messages from there. Nana came out and they were real efficient in terms of texting and communication and follow-up. It did take three trips to get it fixed but they stayed with it. I've had two situations with AHS and both were resolved in a good way. It was an easy process and absolute resolution.

The guy from AMTEC Services came for the dishwasher. It's usable. It just doesn't dry all the way. He fixed it once, it didn't work. He came back to fix it, it didn't work. He came back the third time and said it needed a thermostat. That's been 10 days, still don't have the part, still hasn't been back. I just spoke with a lady this morning from AMTEC and she said the technician was gonna stop by the parts store to get more information. That's ridiculous. We have no timeline on whether the part's in, they've got it, or when he's coming back so I'm not satisfied with them. However, I've had an air conditioning service call before and everything went smoothly with that. American Home Shield is pretty good at getting to you on a timely basis.

The lines of the AC kept freezing over so the house would not cool down. When turning it on and set a temperature, it will go up into the 80's. AHS sent the first guy and they added more gas to the system, which helped for two days or maybe a month, and then it went back to the same problem. The new guy that came out opened up the AC up into the attic and apparently, it was clogged with a lot of stuff. That seemed to have fixed the issue.

I sent a claim in with Home Shield for my AC and Mountain Heating & Cooling scheduled for one week, but then somebody called in sick so they had to reschedule. But it went great. The tech came out and he looked around. I told him what the problem was. He pulled out the filter, which I didn't even know was there, and said I don't need the filter because I have the other two. He said it should take care of the problem and it did. Home Shield was very reliable and they were fast.

There was a pipe that was leaking. I have a well system, so the line that comes out from the well to the foundation wall goes into my main supply line. There was a T there slightly above where it entered and the nipple in-between the threaded pieces that combined the two T's together was cracked and leaking. Dan, the technician from Barker Services, came out and pretty much knew exactly what it was. He and I both had the same idea. He did everything that he was supposed to do and showed me the actual broken nipple. A good portion of the threads were missing, so he said it just failed over time. I asked him if the other ones looked okay from what he saw and he said yes. So, he put the new piece in, threaded it all back together, and everything was A-okay.

The first company, AAA Air Conditioning & Heating, couldn't come back for whatever reason and then, they did come back but the air conditioner still wasn't fixed. So, American Home Shield gave me US Air who came over and they did something. It lasted a day and they had to do it again. They came over and sent somebody else. He washed out something and put some Freon, and it worked okay. Some days, the AC will do what it needs to but on other days, it stays hot. I called them and I also sent pictures to the number that they called me from. I showed them that I had the thermostat set at 74 and it was still reading 79. There was no response. But it's not American Home Shield. It's the people that they have contact with. I've had AHS for 30 years and I’ve talked to at least a dozen people about them. They've already joined and has been with American Home Shield themselves.

We had an AC claim to American Home Shield where they sent Kravets out. We needed a new switch. Kravets was able to get the existing switch to work temporarily while they ordered a new switch. They came out a couple of days later and replaced the switch. We are very happy. Doing the claim to American Home Shield was easy. I had never done one before, so I didn't really understand that the company that they would assign me to would call me to make the appointment. I thought I had to call them. So, that was a little disconnect, but that was fine.

There was a leak in our AC unit and busted through all the Freon. I called that claim in to AHS and it was easy. All Comfort Specialist was assigned to come out. It was $300 for the Freon. Our AC is working now and everything's fine.

American Home Shield sent A+ Appliance regarding the refrigerator. American Home Shield's website is pretty manageable. Sometimes, I do feel a little bit lost because I'm not sure if I'm doing it right or not doing it right. Instead of sending an email saying, “Hey, they got this and that,” someone could confirm even if it’s through chatline and say, “Hey, we did receive your backups. Did you have any questions?” That is just to make sure that we are okay and I did it right. I’m not an online type person.

The AC stopped cooling and it was an issue that could not be fixed when it was leaking. Even though the technician put some Freon in there to hold things off until the unit got replaced, it was still leaking out and it froze the evaporator. American Home Shield sent SN Heating & Cooling and I didn't have trouble with them. They were great and amazing but I had an issue with my refrigerator. I had a technician here in July because all of a sudden, something was leaking underneath. It got into a situation where he said that it was not leaking from the front but he didn’t know where it was leaking. We had the fridge pulled out and after he was trying to check things in the front, he pulled out my crisper and checked it to see if it was leaking there. I said that it was not leaking from there and it's not dripping from inside to go on the outside because you would be able to see that flow.

I had an issue with my sink in the kitchen. When I was submitting my claim to American Home Shield, I spent a long time on hold because I couldn't figure out how to submit online. I want to be able to call in and get things handled instead of having to figure out how to go online, get a work order then wait for somebody to call me back. Still, I stuck with it and things went well. Home Shield sent a tech from Harvey's Plumbing & Drain to handle it and he fixed my problem and left. However, things got backed up in the basement the next day. I called AHS again and at first, the guy they sent was a little short with me. After that though, he was great and he fixed the issue. He told me what was wrong and explained it completely.

My air conditioning wasn't cooling. The contractors came and fixed it the other day. They repaired it the last time. ‘Cause they had been out here three times. It’s working fine right now. I’ve had American Home Shield since 2000. They're okay. Over the years, they've reduced a lot of the stuff they cover. So, it’s nice. Not as good as it used to be, but it is what it is.

American Home Shield has always been good. Out of all of the home warranties that I've had before, they are the best, so I appreciate their service. I also appreciate the timeframe that it takes to get something fixed. I've called in the last three years for at least three different incidences, and in that timeframe, they have always responded very quickly, had the thing checked out, and had it resolved within no more than a three-day window.

We had an appliance issue and Universal 1 Repair came out. They were pretty good, wore masks, and kept social distancing. It took a little while for it to finally get done because the guys came out five or six times. I just spoke to somebody from American Home Shield and they told me that the washer would be replaced, 'cause they said it was within the next 24 to 48 hours I was gonna be contacted with some options for a new washer.

When I put in claims to American Home Shield, they get to it when they get the chance. Recently, my plumbing came out and the first plumber they sent had to cut a 3x3 hole in my ceiling to get to the pipe as it was underneath my air conditioning unit. Another contractor came to do the sheetrock and they fixed that. They didn't paint things though as they only replace sheetrock. In the past 20 years I've had American Home Shied, I've only had one issue and that was them not repairing my air conditioner a few years ago. I had to go and get another AC unit. Other than that, their service has been great. I will always tell others that I have American Home Shield.

My AC started leaking water due to an overflowing condensation pipe which was clogged. Also, it wasn't cooling the house as much as I wanted it to. I submitted a claim online to American Home Shield and went through an easy process. They sent Kemph Heating and Air and the tech from there was great. He determined that my filter was causing the problem and both the clogged pipe and the filter issues got resolved. I like my AHS warranty a lot. It's a good value to have.

I had like a blockage down in the drain to the city. It was overflowing in the basement. I filed a claim to American Home Shield and they sent Butler's Rooter. Their guy went down there and found some toiletry products, and then cleaned them out and unblocked it. He was a good guy. I would definitely use them again.

There’s just some glass stuck in our garbage disposal. It took about two days for Geo's Plumbing Services to come out. They came quickly and they had masks and gloves on. The garbage disposal is working again. Overall, the service was good.

I went through online for my dryer claim and I booked an appointment. We had a contractor call right away within a day. He came over to my house within a day and everything worked fine. He took his time. He did a great job because after fixing it, he even cleaned the dryer and all the washer area thoroughly with the vacuum. He didn't need to do it, but he did it. So it was a good experience with them. But the issue is back again. The dryer was working fine for one or two cycles and then it's taking two or three hours for the dryer cycle. But overall, I'm satisfied with AHS. They were great and easy to work with. The response has been great as well.

Everything was great. Submitting a claim was a very simple process and I was very pleased. I called. It was handled. I was thrilled. AHS is so great that I will renew it. I've been walking around raving about how my warranty was great. My experience couldn't have gone any better.

I had somebody come out and they fixed my refrigerator and my dishwasher. The service was good. I'm a realtor and I also use American Home Shield for all of my clients.

I'm very happy with what American Home Shield is providing. It is a whole lot better than the other company I had. This other company would schedule somebody and they were 80 miles away. I also had some problems with some claims with that other company, so it was time to make a change. It was very simple and easy to file an online claim with AHS and they gave a quick response. The service was scheduled within 12 hours which was very nice 'cause we couldn't use the dryer until it was fixed. The Sears technician we had was very helpful. In fact, he did one other small little thing on another appliance that we didn't ask him for. But he was very efficient. He was in, did his job and got out. He's a very nice fella. He also had surgical shoes over his shoes and a mask.

We had an electrical outlet that wasn't working. American Home Shield sent out a contractor and they were great. They were fast and they knew exactly what to do. American Home Shield is easy to use, efficient, and fast. They do good work.

It took All Brand Appliance Repair two visits because the first one was to determine what was wrong. Then they had to order parts and they came back very efficiently. They kept me in the loop the whole time and they did the repair. I moved some pieces of furniture for them. The gentleman wore a mask and when he came in, he said that if he needed help with moving things, he would call me but he could handle it on his own. I feel good about American Home Shield. It wasn't like a warranty program on a car where you would have to fight with them to get things done. I filed the claim from my iPad and it was very easy. They invoiced me and a gentleman came out. We had a very good experience. So I will absolutely renew American Home Shield.

The sink in the kitchen was thumping. Every time you turned the water, it was maddening. The tech from United Air Temp came out, looked at it and told me that it needed a new faucet. He checked all the other situations it could have been, and it was the faucet. It just was not doing it anymore. We chose to get our own faucet, then the tech came back and installed it, and that was it. He was super nice and helpful, very informative and thorough. I had a very limited schedule that I could see contractor so it took a day or two longer for them to come out. But when the tech came back, he did it the day he said he would. It was very timely. We got a new AC unit so we're good for now, but we need Home Shield again, just in case.

Service is very bad. I am at a point of getting justice from court. After making a service request, this is 3rd day and no repair yet. There is miscommunication between contractor and American Shield. American Shield wants me to sort out with contractor. Long wait to get somebody online. Then they put you on hold and the call gets dropped. Very frustrating. Not only need to bear the heat, but also affecting my job. Missing task completion timeline. If the heat causes any health issue, afraid to go to hospital during this COVID times.

Very disappointed that it cost me $75 to have someone come out and tell me that I am not covered. The plumbers had instructions on who to call before they came and they failed to do so. They were also asked to call me and explain why I was not covered and they failed to do so again.

Opened claim on 2/24/2020 for an inoperable A/C unit. I authorized the $100 deductible payment to proceed. I received notification that a contractor had been assigned and was given the name. I contacted them and they told me that it would be a week and a half before they could come out. I found that unacceptable. I explained that my wife suffers from severe asthma and relies heavily on the the Hepa Filter built into the central heat and a/c system and that the extreme heat and current air conditions only add to her symptoms.

We have been customers for over 10 years and very happy until 2 years ago. The wait times are hours long and no one will help with the issue. We’ve been waiting 2 months for freezer issue to be resolved.

We have two houses covered by American Home Shield. Unfortunately, the companies that they refer you to are underperformers with no sense of urgency. Recently we have one company order the cheapest part for our 6 year old fridge that stopped cooling. After that didn't work, they said it will be another two weeks for the more expensive compressor to be shipped. They clearly didn't want to pay for the compressor the first time. 4 weeks without a fridge in AZ in the summer is unacceptable. When trying to cancel my two accounts, it is impossible to do so. Impossible to get anyone on the phone, and no option to email or request a callback. Dropping these two accounts and buying a new fridge.

Both the lights in the refrigerator had gone out. One went out one day, and another one went out a few days later. The Ken's Appliance tech got out in a couple of days after my claim was sent. He and his boss decided that if they replaced one of the lights, the other one would then work. So, that's what they did. But then, the other one did not work so they had to order another light for it. The total time frame was around 12 days. Other than that, both techs were on time, courteous, and professional. It was the first time I used Home Shield and everything went fine.

We've had claims with American Home Shield twice now. One was with the microwave a couple of years back. They replaced the magnetometer and it has been great so far. This time, my stove was not igniting the two of the five burners. The technician came out, looked at it, ordered the parts and came back a week later when the parts came in. After he replaced them, everything’s fine now. He was friendly and professional.

The technician from Rescue Your Air called and let me know he was on his way. He replaced my thermostat and checked everything while he was here. Also, he had his mask on. Everything was excellent. I don't have any problems with American Home Shield at all but I have one with Greenway. It started off with my drain stopped up. The man came out and unstopped it. After he did that, I noticed water started running from under my house. He had jarred some pipes loose under there. They didn't wanna own up that it was them.

The AC downstairs was not blowing out cold air. My husband called American Home Shield and spoke to a representative to let them know. Last year, our upstairs unit stopped working and the issue was the compressor and they had to add Freon. A couple of months ago with the downstairs unit, the tech did see the same thing and reached out and made the representative aware and to schedule an appointment. We got the email notification about Myers. They called and then a gentleman came. Once he looked at it, he said the fan was no longer working. So he replaced that fan and then he gave me an actual copy of the receipt. It's been cooling since. We were satisfied with him. He was professional, friendly and knowledgeable. I like it when someone would take a moment and try to let me know what's going on. I appreciate him taking very patiently answer my questions. He did a really good job.

My AC unit had two different things going wrong with it. First, the fan motor came loose, and then all the Freon leaked out. UA Heating and Cooling came out. The first time, something just had to be tightened back up. The second time, the tech added four pounds of Freon. Filing my claim with American Home Shield was very easy. I prefer speaking to somebody because I don't want to take anybody away from a job. Most of the time, everybody's perfect. My experience was nice and easy.

Our very first claim was on the AC. I went through the website to file it and paid the money then AHS got back to us. It was on a weekend and the contractor got back to us and told us they'd get out as soon as they could on Monday. Then the guy who came out thought he got it working again. But now, we have a leak that's even going into our master bedroom closet that backs up to the garage and the air conditioner. We tried to get him back or at least tell him what he thought was going on. He told my husband to text him with what was going on, he did, and we haven't heard a word. That's been Thursday or Friday of last week. We're not so happy with it, but that's why it was on my list to call American Home Shield.

We weren't sure what was causing the leak and the plumber figured it out really quickly and told us what to do. That claim was good. But we do have another issue that we're not pleased with. We have a refrigerator where the icemaker works but there is no ice coming. It's the first time that we've contacted American Home Shield about it not working. They sent somebody out and the guy was very thorough. He figured out what the problem was and identified what we needed. He said they would be in contact with us. He came out a couple weeks ago but we haven't heard anything from American Home Shield whether or not we need a new door or were they able to find the door. We're not real happy about that.

The center drum thing that spins around in the washer wasn’t spinning. It also got stuck in the rinse cycle and the water was barely trickling out in the rinse cycle. Always There Appliance Repair came out pretty quickly. The contractor was very good. He diagnosed the problem quickly and ordered the parts, and that was it. We had to wait. American Home Shield got the parts in a little less than two weeks. Luckily, we still got to use the washer since it was still spinning. We just had to manually move it to spin. So, we were okay with it. Everything worked perfectly. The washer is washing like a trooper now. We've been with Home Shield for 20 years. We were very happy with the service.

Great experience & great service - 5 Stars all way.

I called AHS to file a claim and I spoke with a representative. She set up the worker and Ryco Electric showed up and did the work. The tech did an excellent job and he was very professional. But I'm having a problem with the air conditioning guy. He has not come to do the work and they've taken $100 out of my account.

I was having issues with my ducts. They were leaking or had condensation in them and I submitted a claim with AHS over the internet. I've used their website before for our air conditioning and it worked fine for me. Then, Brown Air Conditioning and Heating came out and they checked everything. They made sure everything was connected, that I didn't have any gaps and holes in it, and they didn't find anything wrong that could cause what I was experiencing. But they worked for about an hour and a half to two hours, checking all the ducts throughout the house. They were very good and everything is working fine so far. They left things the way they were supposed to be.

My air conditioner was not working so I entered a claim with American Home Shield. The initial call was on the 4th or the 5th. A gentleman came out and he replaced the capacitors. They were sort of working again, but the unit wasn't blowing cold. I then put in another request on the same claim. A gentleman came out and he put gauges on at this time. He said the Freon was low. He was gonna check for a leak somehow but did not offer to refill the unit or make it cold. He said somebody would get back to me. I called again because nobody got back to me and this was on Wednesday. I called again and still, nobody has gotten back to me. I still don't have an AC working. I have a window unit but I have central air for a reason. Needless to say, I'm quite unhappy. At this point, I really don't want anybody to get back to me. I kind of want my money back and I'll move on. I'm also kind of wanting to cancel my American Home Shield warranty.

This home that we moved into had a lot of issues and American Home Shield has been very good with taking care of that. I am very thankful for them and I do recommend them. We had a water heater leak and the contractor came out to check it, came back and replaced it. It kinda rusted out on the top. They told me a whole bunch of things about that water heater. They said the vent from the water heater was also leaking. They had taken the pipe and put it together because there was such a long area to go from the water heater to the outside. That had to be done by Reliable Mechanical Services. Something had to be done to keep the carbon monoxide from coming into the house. They wore their mask and I'm very happy with them.

The AC units were not cooling and there was some issues with some of their refrigerant levels. We asked AHS for a service and they have been responsive with everything. The vendor, A-US Air Conditioning of Texas, had a little bit of trouble scheduling the appointments but ultimately, they serviced both units to the degree that they're working now. The claims process has been easy and we've been pretty pleased. Other than that, we had to have the technicians come out a couple of times and one of the installations that they did was for a compressor. When they rewired the compressor unit, they did so incorrectly, so we needed another technician to come out and undo what the previous technician had done.

The most recent claim was a sewer problem. The guy that came and fixed it was very good. He explained why it happened and told me how to prevent it. I know now what to do if something comes up like that in the future. I would hire him outside of American Home Shield. The only thing was that when I filed this claim, I was on hold forever. I don't like their way of going about it.

I had to call the contractor numerous times and it took them almost 10 days to come out. Whatever number I was dialing, it didn't have a voicemail. If I was able to leave a message or email, somebody would've answered. When I called Home Shield and complained, that's when they sent me a text message and said they were not open till Monday through Friday. But once I got in contact with the people, I got an appointment immediately. The problem was a belt on the dryer and the tech fixed it.

We had a plumbing issue. I had a shower faucet, that's in the guts of the thing. There was a washer that needed to be replaced. The gentleman was trying to keep me up to speed on when they'd get here. The technician that came in was masked up. He did everything he needed to do right there. We take that pretty seriously here so that was nice to see. It was all good.

The washer was leaking from the back pipe and the contractor came out. It was on a Friday and they had to order a part. They came back on Wednesday. It took four working days for the part to come in but I was 100% happy with that time frame. They had masks, gloves and booties on their feet. AHS should hire Bert's Appliance Repair permanently. They were fantastic. I’ve referred them to a friend of mine that needed her icemaker fixed in a refrigerator and she has already used them. I’ve been with AHS for two years and that was the first time I called them. Other than having to wait an hour and 40 minutes on their 1-800 number, I’m 99% on their service. I gave their name and number to a friend of mine and she gave her niece and his new husband a one-year subscription to AHS.

My furnace was making an unbalanced washing machine sound and I made a claim to American Home Shield. When I pulled up the app on the phone, it wasn't air conditioning because it was coming from the furnace itself. The air conditioner is the thing outside. I was going to select Furnace but there was nothing under Furnace for sound, so I selected Other. They dispatched the contractor and the guy found it weird that we have no heat but it's summer. So, they called me up and I told them what was going on. He said that made more sense. We didn't know what to select.

The contractor's knowledge base and professionalism were very good. My microwave is working now. American Home Shield has been timely and courteous.

Beyer Appliance came out and the technician repairman was professional. He wore a mask, we did social distance. He did his thing and he left. It's just that it took like two weeks to get the part. But that's not their fault. When they finally received the part, a day or two I got a call and asked when they could come. it took them 20 minutes or so, and then he put the oven back and left.

I was having backup in my bathroom and kitchen sinks. Submitting a claim to American Home Shield for a repair was an easy process. They sent Ray Stovall Plumbing out and the techs who came fixed my problem. Having AHS has been a great idea. Repairs on appliances and systems in my home are extremely expensive and I think their warranty very much worth it. I'm happy with Home Shield.

The guy from DNB Plumbing solved the problem very quick. He knew what to do and I was very happy. He was great.

ABNation scheduled the service within two hours from submitting the online claim. They were going to come out on the same day but I wasn't available. Their technician came out and he knew what he was doing. He took care of the issue and it didn't take too long. Also, he had a mask on and he kept his distance. I've been with American Home Shield for years and I have no complaints. Their representatives are great.

The heater has two knobs that set the temperature, one for the spa and one for the pool. Normally, should we put it on spa, when the spa turns on, the heater should come on or it's gotta be controlled with the remote. But neither of those are working. I have to turn on the pool knob all the way up so that when the system turns on, when the pump runs, then it starts. And if I wanted turn on the spa heater, I have to go all the way to the equipment, put that thing in that mode, come back, and then go all the way there and turn it off. I lost a lot of water and it was running the whole time for the past few weeks because we didn't notice it was turned on. It was horrible.

Action Rooter Sewer & Drain came out for a fitting that had broken on the water circulation pump. I thought they would be able to come out a little faster than what they did although I was able to shut the water off so it wasn't running everywhere. I called on Friday or Saturday and I thought they’d come Monday but they came Tuesday or Wednesday. They were waiting for one of their guys that was more familiar with what happened at my place. They could've told me that a little bit sooner but that's okay. I know they're busy. The guy had to take the pump off, get the old fitting out and put the new fitting in. Then he fixed this tank in the water heater itself. He checked to make sure everything was good, turned all the water on and tightened up a spot that was leaking on a spot that he didn't fix.

The AC unit just stopped. I filed the claim and got a text message that my claim had been forwarded over to Carolina Air. Then I ended up getting a phone call saying when they were gonna come over. The gentleman that came over was really nice and helpful. He explained what he was doing. He told me everything that was wrong. He explained why he had to come back the second time because the first guy that came over did something and it broke again. The AC has been good since. It hasn't cut back off or broken so I'm confident that he did a good job on it. I was very satisfied.

The guy from #1 Garage Door who came out did a couple of adjustment repairs. He told me that there's a board in there that's on backorder and if I continued to have problems, all I had to do was call back up and let them know he came out and repaired and what he had done. Then they would deal with it. The garage door is opening and closing, which is what it wouldn't do before. Sometimes, it would open. Sometimes, it wouldn't. But the thing is not completely fixed. It's making really loud noises it never made before.

Our house is now 10 years old and we've got a couple of things wrong like with our air conditioner. I told American Home Shield that my husband had open heart surgery. Also, I'm old. We're very concerned about having anybody. In the last two or three months, we couldn't have anyone in. We felt compromised with the COVID. Finally, we got an okay from the doctor to call American Home Shield.

American Home Shield initially sent out a different company, Foxcroft, and their tech lied to me. He didn't even open up the air conditioner and he said I needed the whole thing replaced. So, I called AHS and had them send a second opinion from a different company. Frog Pro, a different company, came out and fixed my issue on the AC. It was a blown capacitor inside the unit outside and it was an easy fix once it got figured out. He had it done in 45 minutes. It was a simple and obvious problem. The capacitor itself showed damage on the outside, so you don't have to hook anything up to it. You open up the air conditioning and it’s right there.

The first time I submitted my claim to American Home Shield, it went well 'cause i could do it online. When I tried to reschedule it though, I was on hold for almost two hours before I was able to speak to someone. Still, their reps were polite and the contractor they sent was nice. However, the contractor didn't spend much time looking at my issue. He then said that there were two things that needed to be repaired and that Home Shield was gonna reach out to me and schedule those repairs. AHS never did that.

The master bedroom bathroom had a stoppage. If we took a shower, it wouldn’t drain out and if we tried to use the bathroom it would go into the shower. I put in a claim request with Home Shield online. The website was user-friendly and Frontline came out. The contractors were knowledgeable. The service from Home Shield is good but the customer service sucks and they need to come up with a better way to replace appliances. I had a claim for my microwave and the tech said that they have to replace it. I went to the claim to pick out the microwave. All the ones that were free were not available and the ones in the $60 tier are available. I chose four of them and it charged me $61 for each one and none of them were available. My microwave still hasn't been replaced.

The AC wasn't working and American Home Shield sent their guy out there. He fixed it and that was it so that was easy. The problem with the claim submission is if I try to do it online, it won't let me do more than one item. It's kinda difficult to navigate. I feel like I'm gonna be charged for every item every time I call. I'm a long-term customer and I'm not too happy right now. Sometimes you have a reoccurring problem and they just try to patch it up and patch it up and patch it up instead of replacing it like they should. I feel like they're not doing what they really should be doing.

CNJ Services came for the toilet and the kitchen faucet. The rep had to come out on two different occasions because we couldn't get the water turned off and he was great about it. It didn't cause any problems and the issue is totally resolved. Also, he had a mask on when he came. For the most part, American Home Shield is good. The only thing I have a concern with is that they did had one issue that they would not take care of because it was not an actual leak. I have a sink trap that has a connecting line from air conditioning condensation that then sends to that sink trap. We were having problems with it and the air conditioning people said that they would not touch it unless the sink trap was fixed because it was a lot of corrosion and it was a mess. As soon as the plumber touched it, that pipe crumbled in his hand. American Home Shield wouldn’t cover it and I contracted CNJ directly. They did it for me.

American Home Shield has been quick, efficient and complete. I just went to the computer and requested someone for a plumbing issue. Then I followed up the next day and spoke with someone from Brick Street Plumbing. The plumber was very courteous. I told him that he could pull on the driveway and he actually said that they would pull on the street. Everything has been good. Unfortunately, I have to put in another claim.

It was easy to file a claim with AHS 'cause in their system, I could do a follow-up and a “Not fixed, send somebody back out,” although I could only do those on the computer and not on the mobile version. I never try to call them 'cause it ain't gonna work. It's easy to dial. It's just that I can't get anybody on the phone for hours. When I say hours, if just googling reviews for American Home Shield, I see people on hold for 13 hours or 14 hours. I've never talked to anybody in that company.

The part that heats up the oven went out and I contacted American Home Shield. They assigned a contractor to repair it but because of the COVID-19 stuff that's going on, the contractor gave me a date when they thought that they would be able to repair it, which was about three weeks later. We don't use our oven that often, so it wasn't that big of an issue. They came when they said they were gonna come. The technician fixed it in about 15 minutes and all was good. The only thing is that AHS assigned it to the contractor, which is here locally, and let me know that the contractor would be contacting me to set up an appointment time. But I waited a couple of days and did not hear from them. I got their number off the text and called them to schedule the appointment. But I could understand the delay in contacting me and beyond that, everything was fine.

The first time I made a claim to American Home Shield, I submitted for a faucet outside my house that puts water into my pool. The pool people they sent said it wasn't a pool problem. The plumber they sent said it wasn't his problem to handle either. The contractors wouldn't fix the faucet for me and that issue ended up costing me 600 bucks. So, I was a little disappointed.

I had an issue with my AC unit. I got a chance to go on the American Home Shield website and I stated what the issue was. I paid the deductible and they gave me the contact information of the company that would come out and help. But this time of year, the company was a little busy so it took them a couple of days to come out. But once they came, they were fast and efficient. I described the problem to the tech and he pretty much knew exactly what the problem was. He had his mask on and he had booties on his shoes so that he wasn't tracking anything on the carpet. He diagnosed the situation and in about 30 minutes, he had the AC running again. Since then, I haven't had any issues. American Home Shield did a pretty streamlined process. It was a pretty simple one so that's a good thing.

I don't like the website of AHS. I think that you should talk to a customer service person because you can explain it a little bit more. Because it doesn't always fit exactly what you're talking about in the website. It limits you on how you can explain what it is you want. Because if someone has two bathrooms, you can explain it to the customer service, because you can be having the same issue in the other bathroom too. But to call it in one time, and then to call it in again, to me, that doesn’t make sense. So, when you talk to somebody personally, then you could explain what’s going on. I don’t really care for the website. But as far as the contractors, they've done what I needed once they got here. But the contractors themselves sometimes don’t get back to me immediately. Sometimes, I’ve had to call them. But our experience with AHS has been good. It serves the purpose.

It's pretty misleading that AHS doesn't cover everything. I was irritated about that. A home warranty is a home warranty. But I don't think you need to be a lawyer to have to sign up for a home warranty contract. First thing they do is point you to the fine print that they don't tell you about when you're signing up. I'll be looking for somebody else as far as home warranty goes, but Cote's did a great job. The first time Cote's came out, I had a 100 and something dollar bill and then the second time they came out, I had an 800 and something dollar bill, so that's not really a home warranty if I'm still having to pay. They replaced the coil, and there were additional parts required that were not covered. Cote's Mechanical was professional.

The claim submission process was straightforward but it’s convoluted how to get in touch with AHS when you have an issue. There is no direct customer service, email or anything that they provide. So, I had to go through security then I was redirected to another department. It wasn't a cut and dried process. My claim is still being processed because the repair company charged me for a duct modification that was not required. So, I'm waiting for the refund but American Home Shield did a great job in the way they handled the initial service. They responded quickly. It's just that this prepaid issue has clouded the whole process. For people considering a home warranty, they should make sure that they get everything that they think they need to have coverage included. I did that. One thing I like about American Home Shield is they cover rust and that was what coincidentally happened to my AC. The AC coil had rusted out.

We had a garbage disposal that wouldn't work. The guy came in, did a good job, fixed it, and out he went. He was outstanding. Overall, American Home Shield is professional and thorough. The job was completed.

My bedroom ceiling fans were broken. They were on the cheaper side, and their wires were hanging and busted. I called AHS and they said that the contractor would call me over 24 or 48 hours. But he never called and I had to call him. Other than that, the guy who came out was nice and he took care of what we had to take care of. The ceiling fans were installed correctly and since then, the performance has been perfect. All in all, AHS has been great and I love them.

Six months after I bought our house, there was an issue with our hot water heater. I paid my co-pay with American Home Shield and their contractor came out and fixed the unit. I've been with AHS for about a year and a half now. I called in my claims with them and it was all automated. I haven't had an issue with their claims process. Burleson Services was assigned for an AC claim and everything was fine. The next day a tech came and that person explained everything well.

We didn't have air for three days and it was extremely hot. On other occasions and other events, American Home Shield has been very prompt, but this time was a total fiasco. Initially, I had told American Home Shield my AC was coming down. Three hours later, I hadn't heard from anybody and my AC was still coming down a little bit at a time. I understand it was busy and they were trying to get somebody out here, but they didn't send anybody till the very end of the day.

I had a pool equipment claim with Home Shield and it was when all this COVID stuff was starting. The contractor came out and they replaced the part, but they were supposed to come out again to test the heater part of the Jacuzzi. The water level was a little low that day. I called Home Shield and they asked to call the company directly to schedule them to come out because they were still within the time. But the company's office was closed. All I could do was submit an online request which was not answered. The heater part was not taken care of. But my latest claim was for the refrigerator and it's done. The only thing lacking with Home Shield is the follow-up with the appointments. I know I can call and request service and they will assign that to a company. But if there was a liaison, someone that could help assist connect the contractor with the consumer, that would be helpful.

I told Home Shield I had some drainage problems. And then, when The Lindsay Company called and said they would come out and fix one, I said, “No. I’ve got three.” Then I had to call back with Home Shield. That took three days, but that was my fault. The guy from The Lindsay Company came in and he was professional. He wore a mask. He had everything he needed. He didn't have to make four or five runs in or out. He knew what he was fixing and he got it all fixed. Everything is good. I had dental floss and stuff like that in my bathroom sink drains. The other one is also where my air conditioner condensation water runs into that drain. It had clogged up with just some junk but the tech cleaned that out and then put the stuff in there that will not allow that stuff to gather up. It would go ahead and drain out. That was the first time I've had to use Home Shield, but I'm satisfied.

American Home Shield is great. I had them for another home and for this home, I've had them now for about three months. I've already told several people about them. Recently, J&J Mechanical came out for my dishwasher and my refrigerator. I filed the claim through the website and it was very easy to navigate. It stated from there that they had up until 48 hours to contact me and that happened. They were able to fix the refrigerator. The first time they came out, they found that the seals on the front of the dishwasher were bad. They came out a second time and replaced the seal. We thought it was fixed. They left and I went to start a cycle on the dishwasher and it was leaking all over the floor again. They came out again and stated that it was a solenoid underneath. They came out again today and they said it's not just the solenoid, it's the seals going around the solenoid. They have to order them and they'll have to come out for a fourth time.

Our thermostat stopped working, so it was blank, and the AC shut down. I went online to submit a claim with AHS and the process was pretty good. Plus, it was fast and I didn't have to be on hold with anyone. I really liked it. I got a confirmation as soon as I put in the request and it said that the contractor was going to call me within 24 hours. Then, I got a text that the contractor was going to be here the next day. So it was very swift, very quick, and I didn't have to wait or follow up with anyone. When the techs came in, they fixed the problem and they were really good. They got it working and it's summer here, we needed the AC. So, we were happy with it. All in all, AHS has been really good and I feel like the warranty was a worthwhile investment in the house.

My AC wasn’t coming on and wasn't cooling. I called American Home Shield and the contractor they called didn't respond. They were supposed to communicate with me on a Wednesday. I called Home Shield back and told them no one responded. They also sent another emai to the company and called but they didn't respond. That was when they got AC Plus involved. Home Shield did a good job on getting someone out here but they need to make sure that whoever is in their system is an active contractor because when they have someone on their list who doesn't respond, it's not good for the customer.

We were having trouble with our air conditioner as it was not working. We called American Hoem Shield and the next day, MaxAir came out. They were very good. The tech had the air conditioner working. He left and about a month or so later, the air conditioner quit again. We called and the same technician came back out, which was good. He was more familiar with the system out there. It was nice to have the same technician both times and not somebody new. It was two or three visits, but they got the unit going now. American Home Shield's service is good but they have the most stupid commercial on TV.

Calling in my claim for an AC issue to American Home Shield was very easy to do. They sent A-US Air Conditioning of Tulsa to handle it. The techs from there replaced my AC's 18-year-old drain pan which had holes in it. We had a leak from there coming down. Since the replacement, the AC has been running well. Overall, AHS has been great and I've had good experiences with them. I'd recommend them to other people.

Our AC unit was low on Freon. Hospitality Heating and Air conditioning came out and fixed that. American Home Shield has been a lifesaver. When filing claims, I've used calling them and then doing it online. It's very easy. I've recommended it to a lot of my friends and colleagues to let them know that it's better to have it and not need it than need it and don't have it.

When I had a stoppage, All American Plumbing and Rooter came in and did their job. They were prompt and professional. They told me what the problem was, how they fixed it, and that was it.

The claim was handled great. The plumber did his best, but there's nothing he could do about it. I'm getting hot water through my cold water line and to figure that out, you'd have to go into the wall. I'll need to call the company that installed it to figure out what's going on if they even could tell me what's going on. The water is really, really hot coming through the cold water line. It clears, but it shouldn't be getting that hot. But overall, I'm satisfied with AHS. I've also had electricity claims which were handled great. When the garage door opener malfunctioned, the tech had to work on it two or three times. But it seems to be working okay now.

I submitted a claim online with AHS for the repair of the garbage disposal. The website was very streamlined and it was easy to submit the service request. Home Choice Services came out and they were very professional. They responded in a timely fashion and the content was quickly addressed. However, they felt that American Home Shield will not cover it so we ended up having to pay out of pocket. But while it would be considered a non wear and tear issue, that it was a small piece of plastic, there were no signs of negligence that resulted in it. It was just a small part of the garbage disposal itself that might have come loose and damaged the blade. But overall, that was a pretty pleasant experience from the contractor that came in and how quickly they responded.

Five Seasons were sent out as a senior technician because after the initial repair of the air conditioner, I was still seeing water. Since AHS has a rule that if you have somebody out twice, you wanna switch to a different team. I didn't ask for a different team, they sent them out to have a check. He could not find anything else wrong after he did that, and so we went into a monitor mode. He asked me to monitor it for a week and see if it did it again. After that, they just went ahead and closed the claim because it wasn't still doing it after his evaluation. It's one of those strange things. He was not 100% sure. It didn't actively feel like he fixed something, but the act of taking it apart, checking it, putting it back together, seemed to have helped for the last part.

I got my garbage disposal fixed through American Home Shield. It wasn't working. It was vibrating the whole counter and there was a piece missing out of it. I called AHS on a Thursday. The contractor came out Saturday morning. The guy was completely fine and professional. I’ve had worse guys that come in the house and they mess around and this guy was completely cool. He came in, he said hello, he did his job, and he said, ‘All right! Everything’s good! Sign here.” I signed there. He went on his way. The repair made everything a lot quieter because the garbage disposal was very loud.

My filters were very impacted and dirty. The guy checked it then told us pretty much what to do. We had to purchase the filters on our own and nothing was replaced. Filing the claim was very easy. The only thing was we had to wait a long time 'cause it was during a heatwave. Everybody was having issues with their air conditioning so it did take a really long time for the contractor to come out. We waited maybe a good seven days. But we're extremely happy with American Home Shield.

When we initially had the snake drain through Wiese, it took almost a week for them to come out and fix the problem. The problem came back a couple of weeks later and I couldn’t wait a week for American Home Shield to send a plumber out. So, we had to have another plumber come out to snake the same drain. He came out the very next morning. So, AHS should have an emergency type of thing. Still, the experience was easy and convenient with AHS.

American Home Shield has been excellent for us so far. My wife handles most of the claim submissions and she's able to do and pay for everything online, so it's very user-friendly. We have the same guy from JG Mechanical who always comes out. We really like him 'cause he's very timely, gets everything done very professionally, and does great work.

I would usually call American Home Shield’s number when submitting a claim. The rep would tell us that the contractor was gonna call within the next few hours and would give a time when he would be there. That was what happened when I submitted a claim for the washing machine. It wasn’t spinning and the technician came on time and fixed the issue. He left on time as well and he was very nice. The service was excellent and the washing machine is functioning as it’s supposed to since then. It was a satisfactory experience with American Home Shield and if people wanna pay the cost, which is $27 a month, I'd recommend it.

American Home Shield assigned my pool repair claim to Expert Pools. It was after 5:00 on a Friday and I thought I was not gonna hear from anybody till Monday. But on Sunday afternoon, the person dealing with scheduling called me and told me that they wanna go at it. Everything kinda lined up for their scheduling and asked me if it would be okay for them to come out tomorrow. So they came out on Monday afternoon. Before I got here by 2:00, they were here working on it.

A couple of friends of mine recommended that I get American Home Shield. I had a claim where they sent Steven Vandervort out. The contractor arrived on time. And as he was doing his service, he was talking to me through the service. He did what he had to do, and he left. He had something on his feet as well as he had a mask on when he came in. He had gloves on as well. So far, so good. As far as the claim to American Home Shield, I was able to do that online, pay online, and then they sent me back an email so everything went well.

The dial on my dishwasher where you turn it on had an issue. I talked to AHS about setting up an appointment for somebody to come. Then I got an email that said when to expect to hear from the company. Above and Beyond Appliance Repair was perfect. They went over and above and I would have them back. If I could call somebody directly or refer somebody to a service provider, I would certainly do that. The two young men that came out were very mannerly and very professional. They knew what the problem was and they were very proactive about it. Now, our dishwasher is functioning like a brand-new one. It was exactly what I would expect. I bought another year for my condo. So it has been a very positive experience with American Home Shield.

My air conditioner was making a lot of noise. I thought it was a bearing going out. It was pretty bad and it had gotten pretty loud. You could be watching the TV on a normal setting and when the air conditioner would come on, you'd have to max it. It was that bad. The contractor came out, took the whole fan unit out, tightened some bolts and put it back in. They added some kind of safety valve, but I paid extra for that out of my pocket. This time, I was perfectly satisfied. But the time before, I told the guys, "You're really lucky that you got back out here again because I was gonna call Home Shield and complain about your company.” I wasn't happy with what they've done the time before. This time, they've done a real good job. It was the owner and I was perfectly happy with them. They’ve done a real good, professional job. He was courteous.

It's a forever wait if you try to get American Home Shield on the phone. But once I've learned how to submit claims online, it's extremely simple. Some of their contractors were great and some of them were terrible. The good people are probably the more expensive people, so Home Shield gets the bottom people. But I'm in a small town and there's not a lot available here so I'm just happy that somebody comes out to fix my issues. Everybody should have a service like this.

It's been very easy with AHS. My washing machine won't start and the tech from Professional Appliance Repair looked at it and said that he was gonna have to order a part. He said it could take 7 to 10 days and that I would hear back from them in the procurement. I'm still waiting on parts. I've had a dishwasher claim, too. It was a very small issue and the tech was in and out in two minutes. He fixed it.

We are told that having insurance/warranties is a good idea although it may not seem so until you use it. I subscribe to this philosophy most of the time. AHS will no longer be one of the companies I can trust to execute everything they promise in an acceptable manner. I have had this service for the last three years and had occasion to use it three times. AHS has met my expectations one time of the three and it happened to be the first time only. This last occasion was the one that broke my camel's back...

We have a home warranty with American Home Shield. We've had trouble with our refrigerator on and off for about 6 months. After 4-5 repairpersons were sent to our house to attempt to repair and those attempts failed (even though some worked for a week or two) we were told by AHS that yet another repair person would need to come out "only to diagnose, and if he confirms is irrepairable, we will replace your refrigerator." The repair person did confirm it was not repairable -- and keeps the food at only about 50-ish degrees--not cold enough to be safe. Not only did AHS not replace it, they said "we'll have to send out a person to give a 2nd opinion. We have to confirm that the tech who said it cannot be fixed is telling the truth." WHAT??? We haven't had a reliable way to consistently keep our food cold in months. This is a company with whom we will never again do business.

I've used American Home Shield a couple of times and I'm really happy with it. I put an online request in and Professional Plumbing Service was sent out. They were wonderful. They called me within a half-hour. They could've come out later that day or the next day but I said we wouldn't allow it. They were really efficient and responsive. They looked at all the problems I had. They were fast, efficient, friendly, and obeyed COVID rules so it was good. They came to the door and automatically had their masks on which I appreciated because some people would come to the door and if you're wearing a mask, then they put one on.

The gentleman that came to do the work was very knowledgeable. He was wearing a mask and gloves and he had the work done in about 45 minutes to an hour as well. It was very quick and it went well. Plus, submitting the order was smooth and painless.

AHS has been helpful for me thus far. I had a plumbing issue that I sent a claim about online to them. I had a good experience and their contractors came and did what they had to do. They had to order a part and everything has been working very well since they did the repair.

My water heater stopped working correctly. I called in a claim to American Home Shield and within a couple of days, High Priority Plumbing came and replaced it. The tech from there was nice. He said the heater was leaking from the heating element so he had to put in another one. So far, things have been fine except for the water pressure in one of the showers. Regardless, everything has been fine with me and AHS.