American Home Shield Reviews

We noticed that the compressor on our AC wasn’t running, and it continued to flip the breaker every time. So I tripped it back, and it would try to start up and just flip the breaker again. So, we ended up leaving it off and going through American Home Shield to get Kingwood Air Solutions to come out. They were able to come out the next day, and put in a fix that at least got it running. The tech said that it would run for some time, and then, he said the next time that it failed, we’d probably have to replace the compressor, but this could last a good amount of time. So, we were happy with the service. Kingwood Air Solutions was great. They were really friendly and trustworthy. They were really honest and knowledgeable about what they did. They gave us the honest truth about whether we needed to replace or not. Overall, I'd recommend American Home Shield.

I had an issue with my water heater where the pilot light wouldn't stay on. I called American Home Shield and they set up an appointment with a plumber to come out and check on it. They identified the problem, but since the water heater was too old, they couldn't source the part. This means they would have to replace the water heater. That wouldn't be a problem except that because the home is older, there were some things that needed to be added to bring it up to code, and I would have to pay the extra $800. I understand that bringing things up to code is not covered in the policy and I have no problem with it. I only had a problem with one thing, earthquake straps. We have earthquake straps on the tank currently installed, but the contractor has to replace them when they put in a new tank. This is a minor part of it and only cost $60, but I wanted to find out why, if this has to happen with every new tank, they wouldn't cover this.

I recently received my renewal notice from AHS. The price for coverage went up, despite not using the service so I decided to inquire into the procedure for not renewing. I called the company, and asked about the renewal increase. I was not pleased with the answer so I asked about renewal to which I was told since I had a credit card on file it would automatically renew. I indicated that I plan not to renew and to remove my credit card from the file so I don't get another auto deduct after June 23, 2019 the end of my current contract. This is where "pay attention" The telephone rep said," I will submit a cancellation notice"!

I have no complaints about how they respond to claims. We've had to file a claim twice and both times they sent someone within a couple of days and fixed the issue. But their customer service is horrid. We signed up to pay monthly but instead were charged four months at a time (a total of three payments during the first three months of the year). I called and spoke to someone who promised he had fixed our payment schedule to pay monthly and that we wouldn't owe any more until October. But after that, I got constant calls and spent a few hours on the phone trying to get them to switch us to monthly payments to no avail.

Made a claim ticket 1/8/2019 for dryer and fridge. Never heard from anyone. Called back in to AHS, they canceled that ticket. Made a new one for 2/7/2019 with new appliance company. The new company was punctual. Diagnosed the fridge needing a new compressor. Dryer needed sensor element. Both items' parts were replaced. Dryer still didn't dry clothes, they replaced another component on the dryer still didn't fix the problem. AHS took another two months to decided what they wanted to do in regards to the dryer and finally decided to replace it.

We have a washer machine that recently started to make noise so we called our home warranty company to help assist with our repair. Initially they sent out one repair guy who basically went back and reported to the home warranty that we abused our washer machine. The next day I receive a call from the home warranty company and they themselves thought that sounded very strange so they called in a second opinion with another technician. Before that technician came out I was able to find out from that company that the previous tech that came out to our home had a reputation for this type of report because he was only interested in collecting the service call fees. She went ahead and scheduled for her husband to come out which he did yesterday and he basically went back and told the home warranty company that this was not due to wear of the machine and should be given back to the manufacture to cover this item.

Plumbing issue involving replacing faucet and pipes to tub. Plumber finally came out to assess the issue and said, "Would be back in touch to schedule repair." Never heard from anyone, called back, waited on hold close to an hour, spoke with representative on phone who is very hard to understand... Seems they said, "Would call a different plumber," since for some reason the first one couldn't do. Still no call, no repair.

I filed a claim for my pool pump that began making a loud grinding noise suddenly. The noise was not present when I purchased the warrant from AHS. The noise sounds like a loud electrical hum on the inside of my home or some type of construction occurring outside. At the pump, the noise is louder, of course, and clearly indicates that the device is in distress.

Please be advised. Based on my experience, DO NOT USE American Home Shield. They will collect your premiums and then offer no resolution to a warranty-related problem. They wear you down with tests, return visits, another opinion, another company, another service tech, take photos, wait for authorization, until you fix the problem yourself. Specifically my claim is for an air-conditioning unit that hasn't worked since April. As with any insurance type product, the company is only as good as its response to your claim. Buyer beware.

It's a 110 degree. My AC broke, and it's been two weeks since I reported the problem and problem not fixed. And they are going to charge me for the refrigerant $500, without giving me a guarantee on that refrigerant. So basically if the technician did a lousy job and that refrigerant get bad, then I have to out of pocket $500 again. This is my first claim after 3 years with them, now I'm exploring other options.

I called last night because we had a water leak inside and outside our A/C unit. We had AHS for 15 years in Maryland, and 3 more years here in Florida, never had a problem with them before but the customer service that is provided at this time appears to be overseas and they just read their manuals and when you ask for a supervisor, they are not available. The contractor that they provided me, can't provide me service until Thursday. We're live in Florida and the temperature this week have been in the 100's almost every day, so we need our A/C specially for our kids. I explained customer service about the urgency of the issue and their solution was not to charged me for the service I won't received from their contractor. I explained that I found a contractor that can give me service today, and they told me that they won't reimbursed me because he is not one of his contractors.

Our air conditioning stopped working. AHS sent a contractor to diagnose the problem. A transformer and controller board were not working. AHS called and said the house had to be hit by lightning and they would not cover the repair. The contractor said he did "NOT" say the house was hit by lightning. I had another contractor come to the house. He said it was highly unlikely that lightning hit the house since in every case he has seen, lightning took out computers, phones, TV's, etc, as well as air conditioning units. Nothing else in our home was affected. Only the air conditioning unit was broken. AHS is a total ripoff. In addition to not paying promised repairs on the air conditioning, when I cancelled the contract, they charged me a $50 cancellation fee, which they did not tell me about when I cancelled. I am trying to get the cancellation fee back. I am submitting my complaint to the Better Business Bureau.

The technician from K.T.M. Door Control came out and completed the work on the garage door. It was the same company that had done this a few years ago. So that claim went very well. The chain had slipped off the track so the garage door wasn’t working. But the thing was fixed within 30 minutes. Because the person that showed up knew what he was doing, never have I ever had to call back within the warranty period. That was a simple thing and there are lots of companies that know what they’re doing out there. If American Home Shield sends out somebody who knows exactly what they’re doing then the problem gets solved. The only times that I've ever had problems is when the person coming out looks at the issue and says they had never seen one of those before. And that’s very frequently what happens.

Terrible experience. One claim (garbage disposal) went average. 4 months later, in an unrelated matter, called to ask 3 questions, got no help so I cancelled on the spot (April 14, 2019). Over 60 days later I still get calls and notifications being past due. When I tell them to look at their screen, they agree I'm not and apologize. I've documented all interactions and sending to their Corporate office and BBB.

It has been 3 weeks since we had a problem with our fridge (thermometer) and we are still waiting. The company you sent us for the repair is a joke, they told us it would take a week and now don’t even return our calls. When we called home AHS the person also lied to us and never called back. I feel like this review is a waste of my time since it will not be displayed but hope you improve your services even if you don’t post it. We pay you with our hard earned money and you should have minimum respect and at least respond.

We just bought a home and I had the app on my phone, which was encouraged by a welcome letter. When our garbage disposal was not working, I was able to use my phone and send a request for service to American Home Shield which was super easy. It said that I would be receiving a call within the next 24 hours from a service provider. Then, they told me who the service provider was and I received a text. It seemed like a request was sent out and the contractor responded that they would be calling me for an appointment time. The two men came when they said they would and they were efficient. Everything went great and for a first-time user, it couldn't have been easier.

American Home Shield has been really good so far. My most recent claim was when the garbage disposal had a leak on the underside of it. I went online and started a service request, and I waited for the next business day. The company that it was assigned to called me on Monday morning and set up a time which was that afternoon. A fellow came by, looked at the thing and replaced it. He was very polite and quick. Everything went really well.

I called American Home Shield and spoke to an agent, and put my claim in over the telephone. I got a text message saying that American Home Shield received my claim. They'd be getting in touch with an AC company, and they'd be getting in touch with me within the next 24 hours, in which they called me right back. They called me within an hour or two. A/C Rescue's service was wonderful. The contractor was Joe. He was so professional. He had to come to my house like three times, and he was really good. The repair definitely took care of the problem. And my AC is up and running at 100% once again.

The contractor came out two different times for the AC. The first time he came out, he said that it had Freon, so I guess he couldn’t do any work. That was the first time I had to pay that $100. The second time he came out, I called them back. I didn’t have to pay another $100, and he saw that it wasn’t working. The house was hot so he ended up putting some type of seal to stop the leak. He said the coils were bad. He added two kinds of Freon. It’s cooling now, but eventually, one day, I’m gonna have to get it fixed because I don’t think that’s just gonna fix the problem. I’ve been reading reviews and stuff. I don’t know if it’s gonna last or not but just me talking to other people, they were saying it probably won’t. But the guy that came was real professional and real nice. He gave me a breakdown of everything including how it works. I recommend American Home Shield.

I didn't have power to one of my areas at my home, and an outlet switch also had to be replaced. I submitted a claim with AHS through the app and immediately as soon as I submitted they sent a text. And then all of a sudden later called by one of the representatives. They were very prompt, amenable and very flexible. The contractor was also very prompt. Actually I called them about it. They also explored an issue that I didn't know that I had, and they were able to fix the electrical problem. So, I was very impressed. They had to come back another time because it would take some more work than what they was praying for. But it's now working quite fine. So, I am satisfied.

I've subscribed with American Home Shield. I've used them a couple of times recently. Basically, only thing that happened was when I used them for AC, the AC contractor came out, looked at my system, told me I needed a new system. So, I just paid the $100 just for him to tell me that. And I had a feeling that might have been what it is 'cause I was asking him about that before I actually agreed to pay the $100 fee. And then, recently here with my garage door, the same thing happened. So, I'm paying a $100 fee each time I used them. People are coming out and telling me I need to replace stuff. And the programs that I'm getting, I can get it without being a member of American Home Shield. So, it isn't actually benefitting me. I think it expires soon, and I probably wouldn't re-up. I'd just do stuff on my own.

I filed a claim online for the air conditioner which wasn’t cooling like it should. Filing the claim with American Home Shield was real easy and because it was the weekend, Active Heating came out in about two days. The contractor knew what he was doing and was very professional. I'm well-satisfied. The air conditioner seems to be working all right now too.

Our water pressure was low. The contractor came out and the guy was pretty clear and professional. We still have some issues though. I think I’ll have to make another request to American Home Shield for the contractor to come out. But overall, they were good.

Our air conditioning stopped blowing air through the vents although the machine was still on. We could still hear it running. We called American Home Shield, and we used the automated service and it said the company assigned to us would contact us within 24 to 48 hours, which they did. So the contractor came out, and we had holes in our HVAC. They did the repairs and they were great. I liked them a lot. We went from hot to not hot. We became comfortable. They did a great job.

American Home Shield is the best insurance I’ve ever had. The people that came out for my refrigerator were wonderful and prompt.

We were having a problem getting the upstairs cool and the temperature was set for a certain temperature but it was always five degrees hotter. I submitted a claim online to American Home Shield on a Monday and the contractor called, asked when they could come out and I suggested the next day, which happened. The guy was very professional, fast and fixed the fan on the motor. The performance of the AC has been good since the repair and there has been no problem.

When filing claims, I get better service by calling either the AHS Memphis or the Georgia centers. I feel like I've dealt with them many times over the past six years and they're more capable. I feel more confident in them, a little bit easier to communicate with and describe what's going on. When the AC wasn't cooling, K&L Mechanical made time for me that same week and it was very quick. I like them. They've been out before and they're very good. The claim was just approved so nothing has been done yet. They have to order the parts and hopefully within the next week or so, we'll have some resolution.

The refrigerator door seal was not catching well and the refrigerator was sweating. I filed the claim with American Home Shield online and Clutch Appliances came out the next day. They were very good. The technician was very quick. He was in and out in about half an hour. He even went a little above and beyond because but he ended up re-leveling the refrigerator as well. I couldn’t have asked for anything more.

The AC clogged and the pipe clogged and all the water came out and popped up the floor. I got in touch with American Home Shield over the phone to file a claim. It was a long time waiting for somebody just to answer the phone. But once they answered the phone, they sent me somebody. However, the person they sent didn't do the job well. I called them because I didn't know where the leak was, which unit it was, or what happened. And they came for the water heater and the AC. It's in a closet. And when I called AHS, they said they had to send two different people to see which one was. I asked if I had to pay for both and they said I had to. In order to answer the insurance, I needed to know what was going on.

The pressure gauge in the pump broke off. I submitted the claim online and it was a very smooth process. Almost immediately, I got an email from AHS telling me who was gonna be contacting me within 24 hours. Varner Spa & Pools called within an hour or two and the guy was out the next day. I thought there may have been other issues and so he looked at everything else. He told me what he was doing. He put a new handle on the filter selector on the pump. He also put a new handle on the pump dial and replaced a filter and then replaced the gauge. He was very knowledgeable and efficient. The repair improved the pump greatly 'cause we had to run it but it was wasting a lot of water so it was a big help. I was very pleased with the service and the outcome. It was a great experience.

I had issues with my central heating unit and submitted a claim for it to American Home Shield. The tech sent from Vail Heating & Cooling came a day and a half later. However, the same thing broke down yesterday. Though I have issues with Vail, I don't have a problem with AHS and I would recommend them.

I called American Home Shield for my washer that broke down and they sent a man to repair. He ordered some parts and when the parts came in, another guy came in instead of the guy who came initially. He said the washer could not be repaired and they ordered a new one. The guy who came to deliver the machine took like 5 minutes to deliver, install and take the old one away. It was amazing. American Home Shield is doing whatever should be done. I really like the service.

We had experienced a problem with our downstairs air conditioning system, and the first tech that was called out under AHS was an air conditioner technician. He said it was tripping a breaker, so he checked it out and determined that a compressor was the problem. We paid for a new compressor and then he came out and installed it. But the same thing was happening, only worse. It was not only making it chatter, but it was completely shutting it down. It wouldn't come up at all. So then, the same technician determined that it was probably an electrical issue. That was when we called back AHS and they called out a different entity. The electrical guy from Charles Bosch Electric came out to determine that the electrical was fine.

My water heater stopped working and it was leaking. The gas igniter wouldn't stay lit because of the water. I called American Home Shield to make a claim. It was fairly simple getting in touch with them, but some of their people didn't speak very good English. That's the only issue that I've had. Otherwise, things worked out fine. Ryberg Plumbing was my contractor and they were great. They wore uniforms and were completely professional. They analyzed the problem and completely explained everything to us including the cost that we would have to pay for. They fixed everything and the codes that needed to be updated as well. They were very good at what they did and we were very pleased.

I called American Home Shield for a claim and their rep was very nice and helpful. But English is not her first language so she was a little bit hard to understand. A technician came out and the unit worked for a while but now, it needs service again. He'll be coming tomorrow for the second time.

I had one claim for the upstairs air conditioning unit which I made online and it was really simple. The system was getting mixed up though, so I talked to a young lady on the phone to get it set up. Airstar Services came out, checked it out the next day, said they needed a part and they had to get approval from American Home Shield. That took three days. They said my portion would be $1,800 and they were taking care of the rest, and I approved it. So, they took the payment and they were here the next day.

American Home Shield sent out Sears for our dishwasher problems. We had a few different problems with the dishwasher and they had to keep coming. It had to do with a part. Most of the time, the technician who came was the same guy and he was very good. One time, it was somebody different. But up to now, the dishwasher is not working right. The technician said that it was just the dishwasher. American Home Shield ended up paying to have it totally replaced with a brand new washer that got put in in January. It was not working right so they replaced a bunch of parts. He thought it’s just a really cheap dishwasher and he was gonna put that in his notes. Hopefully, American Home Shield will issue a new one.

We were having trouble with our air conditioner. It wasn’t blowing out cool air. We did our claim with American Home Shield online and it was easy. And the contractors were out the very next day. The air conditioner needed to be cleaned and it needed Freon. The contractor was really nice. We would schedule for two days later or the next day, and he actually called us and told us that he had a cancellation and was willing to come out on the spur of the moment. So, that was great. We didn’t have to wait a full day for service. And all in all, my experience with American Home Shield was great.

We have been American Home Shield for years, and we have moved a lot. And this time, we’re in Florida, and we have been very disappointed. I've had a refrigerator out for probably three months, fighting with it. Even so, AHS found an excuse not to fix what is broken. Another time, I had an issue with my pool heater and they look so hard to find an excuse not to cover it. A spring broke on my garage door and they found an excuse not to cover that too. I fought through all of their excuses and for that, they covered part of the cost but it still ended up costing me $500 to get the spring installed.

When I had an issue with the ice dispenser, AHS sent out Allan Appliance Service to fix it and it was an excellent experience. But I had one experience that was bad. A toilet upstairs had a crack in it and it leaked which went down into the garage ceiling. It took about a week and a half to get it all fixed and that whole thing cost $4,000. I had to have part of the garage ceiling torn out, some drywall upstairs happened, then I had to find a new toilet and put the new toilet in there. It was a nightmare and I didn't get anything from AHS at all. The tech that AHS sent out kept having to find the parts and order them. It was an old dryer, so that was not good at all.

American Home Shield sent out A-American Plumbing for an issue with the garbage disposals. I have two of them in the house. I have a downstairs kitchen and an upstairs kitchen. The garbage disposal upstairs was leaking profusely. If you would use it, the water would come gushing out and I have hardwood floors in my kitchen so that was a problem. I had to put a pan underneath the sink area. But there was no fixing that one. The plumber had to change the garbage disposal out and he was quick in tearing that one down and putting another one in there. He was awesome.

One of the burners in my oven was not working properly, so I filed a claim online which was fairly simple. The process is automated, so the moment you submit the request, you get an automated response. American Home Shield assigns a company to come out, and then you call the company to schedule a time that is mutually convenient. 1st Choice Appliance Repair came out fairly quickly and they were courteous. The guy said he would be there at 1 o'clock, and he was there by 12:55. Now everything is working fine.

I submitted a claim over the phone to American Home Shield when my air conditioner was not cooling and Legends Service Center was great. I had a good experience with them. When I have to call the general call center though, it sometimes takes you an hour to get through, which is ridiculous. But I never go online because what happens is that they would tell you the first name that pops up. Somebody said that there was a service guy down at El Cajon but that's 54 miles from my house. I said that I wanted someone closer and I wanted the ratings on them.

Submitting a claim to American Home Shield was very easy. I just go online, fill it out, and it was done. And then they’re calling the next day to set up an appointment. We had a condensation clog in both our air conditioner units here at the house, and it took the contractor three tries to get it. The issue was a little bit difficult but they didn’t complain too much about coming out and getting the job done. They were professional, and they wore the booties in the house. They were concerned about not messing up the house. So, I felt good about them. But it would’ve been great if it could have been once and done. Overall, I’m happy with American Home Shield's service.

The oven caught on fire in the wiring. My wife called American Home Shield and it took about five days for the contractor to come out. They were very professional, very specific, and very detailed. The work is not complete yet because they are ordering a new oven that should be coming in fairly soon. But so far, I'm highly satisfied and would recommend American Home Shield.

I submitted a claim with American Home Shield regarding the toilet that had come unscrewed from the floor. It was very easy. I had no problems with the claims representatives. They called and set up the appointment and gave me a time. I was given a timeframe between 8:30 and 3:00, and Sirius Plumbing and Air Conditioning showed up around 10:00. The contractor was excellent. He was very nice, pleasant, and very professional. He had told me that he had screwed the the toilet back in and he found a little leak which he also fixed. Everything has been back to normal since the repair. After it got fixed, it's so much better and easier. I couldn’t use the toilets before, and after he fixed it, it was not a problem. My experience with American Home Shield was easy, quick, and very professional. I would tell others that they need to buy American Home Shield and have a coverage through American Home Shield.

Way back in about May 27th, we had a problem with the air conditioner freezing up. The guy came out and put out the Freon. It was working for about two weeks or so and after that, it froze up. I called American Home Shield. They said they would send out the technician and he came out relatively quick to look at it. He said there was a valve that was freezing up that needed to be replaced and he’d have to order it. I didn’t hear from him until I called up which was a week and a half later and I asked him what was going on. He said that the air conditioner is very old. The part was on backorder. They couldn’t find it and they kept on looking for it. I waited again for another two weeks then I called and they were still looking for the part.

When we have a claim, we call American Home Shield and they take care of it. Recently, Gates Plumbing & Remodeling came in and changed out a shower valve. There was some leakage and some backflow into some other plumbing fixtures, and it solved the problem. I would recommend American Home Shield.

I normally do a claim online and it's very easy. It’s a lot better than calling. Recently, Wilks Appliance Repair came out for the dryer that wasn’t working correctly. The technician has been to my home maybe half a dozen times within the last couple of years, and I’m very happy with him. I’m happy with American Home Shield and I’d recommend them to a friend. I’m happy with the technicians too. They are very friendly and very uplifting. They always come with a good attitude so I love them.

I had no hot water in the house and it was very easy making a service request online with American Home Shield for that. After Hours Plumbing was our contractor and they came out in a day or two which wasn't bad. The technician provided great service and communication. He had to come back multiple times for the same thing, but it was fine. He got the issue fixed.

I've been with American Home Shield for 15 years now. When we had a problem with the washer, they sent someone out and it took a couple of trips, but we got it done. The contractor was courteous. They came in, did the job and explained to us what was going on.

I called in a claim to American Home Shield when we had a dripping faucet. I had a very good interaction with the claims rep, and within two days, the contractor came out. He had a lot of experience. He was very competent in completing the job. He also gave me information about what could’ve prevented the problem.

The rep was really nice and helpful. She put in the order to have the plumber come out and they ended up showing up earlier than their scheduled appointment. I showed them where my water heater was and they got it fixed really quick. They were professional and got the job done with no headaches. AHS got everything done in a very timely manner, were friendly, and made sure the claim was covered. It all worked out really well.

The dryer was not working correctly recently and I made a claim for it at American Home Shield online, which was easy. The contractor that came was very good. He placed the part and then cleaned the thing. Now it's working well.

I did the claim online to American Home Shield for my air conditioner and then, I followed up with a phone call. The contractor came out and needed to add some Freon. The guy was an excellent technician and he did a good job. He was personable and very accommodating. Since the repair, the AC has been running great.

I have been a satisfied customer of AHS for over 20 years, since 1999. But today, when I really need them, I’m finding out that they don’t have enough vendors to cover summertime air conditioning needs. The problem is they just don’t have enough vendors. I put in a claim yesterday. I have an air conditioner that is not functioning. And so, the service provider that AHS assigned to me, told me they couldn’t get here for seven days. And AHS hasn’t assigned me someone else that can get here sooner. If AHS doesn't have any service providers taking care of business, that’s not very good service. In fact, it’s poor service. American Home Shield needs to step up their vendor relationships so that they can handle increases in volume. If you don’t have enough vendors, what good is it?

Submitting a claim to AHS was very easy. My recent claim was for my toilet. I called and talked to a representative on it. I felt like I was being taken care of from point A to point B. The contractors called me up. They got out to my house as soon as they could. And it was the best service I’ve had, ‘cause when they left, it was just as clean when they left as it was when they got there. So, I’d definitely recommend them to somebody else. However, my other toilet that’s in the house was cracking just the same way as the other one was, and they said that they were gonna submit a report to AHS to see if that one can go ahead and get changed out before it causes flooding in the house. But I haven't heard anything back yet.

The contractor sent by AHS did a great job. They were very professional and very courteous. They came and fixed the dishwasher recently cause we were leaking in the floor there, and they replaced parts of our dishwasher to get it working again. And we also got a freezer door on our refrigerator fixed this summer and they did a great job too. They're a good company. I recommend AHS to my family members and friends.

I've used American Home Shield several times and I'm happy with it so far. I recently made an AC claim wherein the coil was leaking. It was doing this last summer, and the previous company did something and said they fixed it. This summer, it started doing it again. The new tech had to come back out because they had to see what the problem was first, and then they took it all apart and realized it was the coil. The coil was still under warranty, so they called and it was a warranty through the manufacturer and they went and picked up the part. Then they got the part, came back out and fixed it. They were awesome and I liked them a lot. Everything seems to be fine now.

I submitted a claim online to AHS when our water was running very slow. When we're running the shower and turn on a faucet, the water almost shuts off. Also, if we run the dishwasher, we can't shower or wash clothes. Navigating AHS's website was easy. However, the contractor was unable to rectify the situation via our home warranty. He said it wasn't covered.

This company is very difficult to work with, call to obtain updates and answers and they do not care. They tell you they are sorry you are experiencing issues, but do nothing to resolve. I was told the contractor would be at my home last Friday, I took the day off of work and no one showed or called. I called AHS and was told they guarantee the contractor would be at my home on Saturday. Again, no contractor called or showed. AHS then told me it was an expedited, emergency call and to expect a call from the contractor on Sunday. Again nothing. Finally on Monday, the contractor arrives at 5:30, looks at everything, gets on the phone with AHS and leaves, does nothing. I have requested to speak with supervisors and given the runaround. When I do speak with a supervisor (first time ISA and second time Peter), they make promises that are not kept. I am still without service.

I rarely write reviews but I don’t want anyone else to waste $1000 per year on this warranty program. I bought a home that was 10 years old, the house came with a warranty and the first year I didn’t need to use. Year 2, renewed policy since I had appliance now 11 years old. Each time I had an issue...washer, dryer, dishwasher they would fix it but then it would break again. The companies would fix over and over and keep in mind you pay $75 each call so at that point could I have bought new for much more?

Bonnie and her team at Pure Pool Services did an excellent job fixing a difficult pool heater problem. They worked very hard to find a solution and keep me informed of progress every step of the way. I really appreciated the positive approach they took in dealing with this situation.

Do Not Use American Home Shield. They have a great PR company does a good job for them only. American Home Shield contracts the poorest, least recommended contractors in each city. We can only verify our experience in Ft. Lauderdale, FL. I would encourage everyone to look at the contractors that that are using. We wouls not RECOMMEND AHS x 1000. The A/C Contractor had 100s of review like like:

After the hot water heater broke and the toilet overflowed, I decided to get a Home Warranty on our rental property. I was hoping to get things fixed by reputable service people. I would let the Home Warranty company do the research to find the reputable repair people. I was hoping that for $400 a year plus the service fee, I would be able to get one thing fixed every year or so. Well that didn't happen. The exhaust fan on the stove didn't work. A respectable and professional guy came out, but he didn't fix it. I discovered that the vent to the outside was stuck. I unstuck it.

Very disappointing. Called in broken HVAC on Thur and while Home Shield Reps sound polite, they don’t take quick or thorough action. They had all day Fri to call/get a company, and didn’t (not quick). Wouldn’t even try call co with weekend hours. Called several times to resolve the situation. Finally they picked a company who told me they’re not qualified (not through) and Home Shield should know that & get a different company. As a result, we’re on Day 5 with no gas to work kitchen appliances, hot water for showers, washing, etc. Avoid this company!!

I found out that if you reach a certain amount of repairs that AHS covers, your house is declared a HIGH RISK RESIDENCE and your monthly payment can in fact double, but they think it's a good deal 'cause they lower your service fee by $25 per call. How is that fair to the customer?? They said it's in the contract. SO if you have a lot of repairs, please read your contract to see what it says before your rate increases upon renewal.

I have been a loyal customer of AHS for over 10 years. Sometimes I was satisfied, and sometimes not. But the worst part was when I sold my house and no longer needed their service, they charged me a 50.00 cancellation fee. This is how they say thanks for being a long time customer, they screw you for one more $50.00 at the end. Keep in mind that you get nothing for the 50.00. You have to pay to get out even when you no longer have a house. I compare this unfair trade practice to going to Walmart and after paying for your purchase you have to pay to go out of the door.

Updated on 06/24/2019: I called today to see why it was taking so long for the company to come fix my air conditioning and I stayed on the phone with customer service for about 2.5 hrs and they would not let me speak to an operational or district manager. Whoever is reading this review, please be aware that they only publish good reviews. As I stated in my first review, my air conditioning has not been working correctly for 3 weeks. 1st person came out and they didn't know what was going on. Second person came out (a week later), and found the problem immediately. The is that I'm still having is that it's week 3 and still don't know if they are coming to fix.

I’ve been with American Home Shield for three months and I like doing the claim online. Recently, a rep from Gimino’s Appliance Repair came out and he was super nice. I was out of town but he called me a couple of days before and he wanted to come on a Monday, which was Memorial Day or Labor Day. It was good communication and he was super friendly. He troubleshot the dryer and he thought it fixed it, but it didn’t. He ordered a part for the refrigerator, and when he came back, he fixed it. Then, he did what needed to be done to the dryer. So, it was above and beyond and I’m very happy. I’ve never had a home warranty before and I was reluctant about getting one but it has been working out so far.

The freezer part of my refrigerator quit working. After I submitted the claim with American Home Shield, the repair guy came out the next day. He said it had a small leak. So, he ended up putting the Freon in and a sealant. It was all fixed in one day. When he didn’t have the sealant, he had to go some place and then within a couple of hours, he was back here and had it all fixed. The freezer has been working fine ever since.

American Home Shield sent out Gulf Appliance Repair for our air conditioner after I made a claim for it. I did that online and the process was very easy. Technicians were out in about five days. They diagnosed the problem and they had to order a control board. It took another week for that to come in so it took a couple of weeks resolving the issue, but we understood. The technicians were good and they got the job done. They communicated adequately too. The air conditioner was the last work order that we had in that home. We have since moved, but I haven't had any complaints from the new homeowner that the air conditioner is giving them any trouble.

from Tri County Appliance replaced the circuit board. However, a year after that repair, the same issue started coming up, an error message. Submitting another claim for its repair to AHS was easy. I went online with their app and told them what appliance or issue I'm seeking warranty coverage for. The next thing I knew, I got a confirmation email.

American Home Shield has been great. Everything we asked for, we called them and they got right out. We had a garbage disposal that was bad. And the guy that fixed it was a younger kid. He was in and out within 20 minutes. Also, the icemaker in our refrigerator wasn't making ice. The guy that fixed the icemaker was really good too. He was very professional and very quick at it. He looked at our microwave and over the oven as well. Submitting claims with American Home Shield has been easy. It has been a year that we've been with them, and we just renewed it. The owner of our home before us had a contract with it, and that was part of the deal on buying the home. So, we kept it. And I would definitely recommend AHS.

Our AC was not cooling. So, I didn't know how to diagnose it. Somebody came out and told me what it was and then they added Freon to it. I submitted the claim with American Home Shield over the phone. Somebody called me the next day and then they had someone come out a day or two later. Everything with the contractor was great. They fixed exactly what they needed to.

Submitting a claim for the air conditioner that was putting out hot air was convoluted. Back in the spring, I signed up to American Home Shield's $75 air conditioning tune-up. That was in early March, and they assigned some guy. After a few weeks, I contacted him and asked when was he gonna come and do the service. He said I gotta wait for it to be warm for 2 or 3 days in a row. A few weeks after that, I contacted him again and asked when was he coming. I also told him that if I didn't hear from him, I was going to contact American Home Shield and get somebody else decide. He contacted me right away and said he'd be there Wednesday.

The water was leaking and the website and the contractor of AHS took immediate action. They took care of it. I would recommend American Home Shield.

I couldn’t get my garbage disposal to work and my sink was backing up. I submitted a claim and American Home Shield gave me the name of who to call. I called and a contractor came the next day. He introduced himself and he had nametag and everything. He was very polite. He looked at everything, evaluated the problem, and determined what needed to be done. It was very straightforward. He worked here for probably less than an hour and took care of everything. He was very helpful and he gave me some tips on some things so that the problems don't happen again. My garbage disposal has been great since then.

I sent a claim online to American Home Shield for my plumbing issue. Brian came out and he fixed all three of my toilets. He was amazing. Everything works well.

I've been with American Home Shield going three years now. I had done claims both online and over the phone with American Home Shield, and the process was easy. When my hot water heater went out, they assigned my case to Parker Plumbing Company. They came in and assessed the age and condition of my hot water heater. They requested that American Home Shield replace the unit and that was approved. It was placed all the same day. They did a great job.

We had a couple of issues. The toilets were continuing to run and not flush and taking care of it hasn’t been much of a problem with AHS. It’s fairly easy. Some of the contractors seemed to know what they’re doing. But most do not. They just kind of hide it for a little while. They don’t seem to be that experienced. But they have fixed our problems. I understand how they group them. So instead of having to do so many different calls for different things there should be a better way to group them a little better than that.

I had to call American Home Shield for the water heater that was leaking. Making a claim was easy. They sent Mega Star Plumbing of Abilene out and they were good and professional. They came out and diagnosed that the heater was leaking, and they had to call the warranty company and then it took like two days for it come in. They had to order a water tank. AHS had to approve it, and then they sent it to one of the places here. They picked it up from the supplier, and brought it to us. So, we were without hot water for a day or so, but it was no big deal. AHS is a good coverage. The contractor said that some of the home warranties don’t cover extra stuff and ours covered like the valve and stuff like that.

Our air conditioner quit working. I did a claim with American Home Shield and for doing the online claim, it was fine. The only thing is it doesn’t ask you what the problem is. You just check “Air Conditioner.” I wasn't able to say it wasn’t working. Other than that, I got an automatic response that said, “The contractor will call you within 24 hours.” A-US Air Conditioning came out, and the service provided by the contractor was fine. They found the problem and fixed it.

My refrigerator's door wasn’t closing and my icemaker was not making ice. I went online and applied for a claim with AHS. Their website was user-friendly and I was told that a contractor would be out in 24 to 48 hours. They kept that timeframe and a tech from Ashman Appliance and Services came out. He fixed the icemaker and said that he had to order a piece for the refrigerator, which was fine. He said he'd call back about it but I didn't hear from him.

A toilet was not filling up and American Home Shield sent Truss & Sons to help us. The claims submission has always been straightforward and what the contractor ended up doing was having to replace a valve and flap. We had to wait over the weekend for them to come. But I’m pretty sure that the call was placed on either late Thursday or a Friday, so that really didn’t really surprise me too much. And when they were out there, the contractor did very well. He got to it quickly, and solved the problem, and was gone. Overall, I was very pleased.

The previous owner did not have the outside air conditioner hooked up. They had all of the valves shut off and it didn't have any coolant in it. I didn't realize that was the issue until the HVAC guy from Freedom came out and told me. I've had really good experiences with the contractors and I've been really pleased with them. I've had a contractor out for the plumbing, and he was really good, efficient and took care of everything. I had a good experience with the HVAC too.

American Home Shield sent out a plumber, and this plumber touched one of the sinks that was in perfectly great condition and replaced the disposal unit when it was supposed to be the disposal unit from the vegetable sink. So, they took out a perfect condition disposal unit and replaced it with a brand new one. They never fixed the original issue. And then I had to pay another service fee for these people to come out and fix the right one. So, I’m not happy with them. But other than that, everything has been great with American Home Shield. I’d still recommend them.

I had American Home Shield to cover major appliances for more than two years. The first time I needed them to repair my fridge, they said it is not part of the contract, I did not mind, I agreed. It is was my mistake for not reading the contract in details. Now I called in April, 3 and cancelled my contract, and they still charged me for April. I was not told about any cancellation fees, since I had a month to month contract. I kept receiving emails saying that I my monthly due are late and when I called in May 10, I was told that my cancellation was submitted, but not finalized and the agent did not say anything about a cancellation fee. He did not mentioned that I will be receiving a letter in the mail, and I did. I received it and it listed a cancellation fee. But nothing was prorated from April when I cancelled.

My air conditioner was freezing up and wasn't cooling the house at all. I had it checked through a service request with American Home Shield. Two days later, someone was scheduled to come out. The contractor was very good and he explained everything. I had the same problem the year before and the same guy came out for it. I really like him. He installed a part, told me what I would need, and he did it. Since then, the AC has been very good and fast. I always recommend American Home Shield to all of my relatives and other friends. I tell them to join American Home Shield before calling people out to come and service a unit that is having a problem.

It has been wonderful submitting a claim with American Home Shield. They are always good and prompt and they send out a good company. And I'm not wild about United Air Temp. They were not able to respond quickly. And they misdiagnosed everything and wanted to pull toilets. I kept telling them that the issue was outside with the septic, and they refused to listen to that. Also, the manager on the United Air Temp kept screaming at the technician to go on. He didn't care and charged the money for the toilets. So, that was uncomfortable. But AHS sent out another company, GSSN. The contractor knew exactly what was going on. He diagnosed it and fixed the problem. American Home Shield has always been wonderful. In fact, I have another home that I'm thinking about contacting them and getting contract.

We were having some issues with water and when I submitted a claim to American Home Shield for the refrigerator, the contractor was in the area. I hadn't even gotten a phone call to schedule yet, and he sent me a text message. He came the day after I made the claim, which I thought was nice. He was knowledgeable, knew what he was doing and got everything resolved.

I have been very, very pleased with American Home Shield. I've had them for about 3 years and they have been working like they are supposed to. When my air conditioner wasn't working, filing the claim was no big deal. I called, told them what the problem was and paid whatever fee I had to pay. I was contacted by the company they contracted with within a couple of days and they got it all taken care of. The process went smoothly. Then, when the air conditioner stopped working again, I called back and it was all taken care of pretty quickly again.

It was the week that was the hottest here, and our AC broke so I called AHS up, and they came the next day but, unfortunately, it was Memorial weekend. So, the guy came and took the part that he needed, and he told me that maybe he can help me over the weekend, but he doubted because everything was closed. After that, they kept calling us and telling us that they were trying to get the part, but it was kinda hard. So, we waited almost a week to get the AC going, but what it is, is what it is. They were out of their hands when they had to order a part. They're depending on somebody else. But they did their job.

I have American Home Shield with 2 homes right now and I just had 2 claims. One was an AC that was taken care of very promptly. It was just blowing regular air and it was not blowing cold air. The guy came out on a Saturday. Normally, they don't come out on a Saturday, but I'm not at that property during the week and he made an exception for us. He got the AC working fine. The other was a problem with a stove in Metairie, Louisiana and that was taken care of too. The guy called me and came out the same day.

Usually, American Home Shield's techs are pretty good. But then recently, I had an AC issue and I was telling their techs that the blower motor was going out. They kept saying that the issue was one thing or another thing. First, they said the ductwork was too small, so I spent $3,500 putting ductwork in. Then, they said it was something else. They finally figured out the problem was a coil in the board and the blower motor and they ended up replacing both. Still, I feel like they could’ve gotten the repair done a lot quicker. I got about $3,000 worth of repairs done and all it took was a few service calls and a little bit of Freon. Apart from this issue, AHS's warranty has been worth my while. That one repair alone saved me enough where it took care of three years’ worth of the home warranty.

I had plumbing problems and I called American Home Shield to file a claim. I told them what I needed and then I got ahold of one of the local contractors to come out. A guy from J & K Plumbing came, and he did extremely well.

AHS sent very professional and very knowledgeable contractors when I had an electrical problem. Things are now working excellent.

There was a non-stop water leak from a pipe in front of the front door and I called American Home Shield. Within 24 hours, Samuel & Sons made contact and showed up. They were professional and when they came in, they immediately said that they knew what the problem was. They checked everything they needed, took care of the problem and it was fixed. I’ve had AHS for a couple of years and so far, they’ve been good to me.

The garage door wouldn’t open and close properly and it was getting stuck. We submitted a claim with AHS and sent out Smokey's to work on it. Submitting claims is fairly easy online but sometimes the response is quite slow in getting the vendor to come out. Sometimes they don’t contact us and we have to contact American Home Shield again. If the vendor doesn’t call, we call them, or they’re hard to get a hold of, or they don’t come out. But it’s usually the former.

There was a condensation pump in the AC unit that went bad. I submitted a claim with AHS, they sent out Myers Comfort Specialist, and the condensation pump was replaced. Myers has been fairly good. There wasn't much to the problem but we've had them before and usually, they'd call as soon as they could set up their appointment. The last time we had an air conditioner issue, they had problems because of the heat wave we had but they got here as quickly as they could. I have AHS for nine years now and so far, it's been very easy to submit claims with them. You call and tell them what your problem is, then they’ll say somebody will call you from a company. Usually that afternoon or the next morning, you get a call from that company and they set up a time to come out. All in all, we’ve been pleased with the service from AHS and I'd tell my friends to get their warranty.

I called in a claim for my dryer and American Home Shield sent out Appliance Medic. The tech was on time and he did a really good job. He was in and out pretty quick. He had to replace the heating coil, and the dryer has been working like a charm ever since. American Home Shield is a great company. Every time I've ever had an issue, they were prompt, and they've always been great providers. In all the years I’ve had them, I’ve never had a complaint. I always recommend American Home Shield to everybody.

I had started a load on my dishwasher and it was not even five minutes into the load when I noticed that I didn't hear it anymore. I looked at it and it stopped. It was not on anymore. I thought maybe it had blown a circuit. I checked the circuit, but nothing. I unplugged it, plugged it back in, but still nothing. I made a claim with American Home Shield online and I didn't hear anything back for like two days. I got an email but I didn't get any confirmation. That was when I called American Home Shield. They said they just got the service request through to Sears. But the soonest they could get to me would be on July 1st. I asked if there was anything that could be done sooner or if I could switch to a different person. They were finally able to get me a cancellation that Sears had for the 27th.

After making a claim with American Home Shield for a microwave, a contractor came in about a week. I made the claim submission online and that was easy. But the contractor had to schedule the visit with my renters. The service was good and communication was fine as well.

Submitting claims with American Home Shield has been a good process. The contractors have been professional and courteous. They’ve been honest for the most part. We’re happy with American Home Shield so we’ve renewed a few years.

We have paid for this service for several years, we had four claims. All were handled poorly!! Everything is always a major hassle so many hoops to jump through. It takes an act of Congress to get satisfactory resolution. You pay premium for the cheapest replacements they can find. Oh and don’t expect them to fix you air conditioning without a $680.00 minimum charge and that is not a replacement. We had high expectations and several good recommendations but believe me this was a lot of wasted money and so much stress and anxiety to deal with if you need a repair that you would be better off to take that monthly payment and save it and fix things yourself as we will do from this point forward.

I always submit my claims with AHS online. The process is simple and easy. But if there’s something wrong, I usually call and I like that they're available 24/7. Their customer service reps are always very friendly and they try to do what they can on their end to fulfill the services. The contractors that they send out have been good and I don't have any complaints. I don't like to have to call back because something didn't work or there was a misreading, but in the end, that’s my own personal frustrations.

I always believe in home warranties. And having American Home Shield has been valuable. I opened a claim for a plumbing issue a while ago. I did it online and the website was easy to navigate. But I was supposed to hear from them within 24 hours, and I’ve never heard from anybody. I have had Pennington out here, and it was through the home warranty, and I liked them. And AHS assigned somebody else. I shot them off an email saying that I know that they work with Pennington, and I had Pennington out here, and I really like Pennington, and I’d prefer to work with them. But I never got any confirmation back from the home warranty. Still, American Home Shield is fine for a home warranty company. I'd tell others to at least take a look at them.

the contractor replaced the wires that were damaged. When I submitted the claim, the gentleman was very nice. American Home Shield should keep doing what they're doing with good customer service and good understanding of what their client wants. They kept their word and I like the service.

I’ve been with American Home Shield since 1999 and I haven't had any bad experience with their contractors. At first, I didn’t really care for the fact that maybe somebody different would come out each time. But now, for the most part, every time I’ve called, it’s always been pretty much the same people for whatever purpose. For instance, the appliance company has been the same appliance company for the past 3 or 4 calls. Recently, I’ve had a couple of different problems with the microwave. It wasn’t heating so we had A1 Appliance Repair come back out. They replaced the base plate and it was still not quite perfect. Then, it just stopped heating again and they came out and fixed it so far. My daughter’s looking to buy a home right now. I told her for sure, she’s gonna get a home warranty. I have never been with another company to be able to really know, but I’m certainly impressed with American Home Shield's service.

I submitted a claim onIine with American Home Shield and it was very easy, very simple. The contractor came in three days and they were fantastic. They were very good and I was very, very happy with them. They were very, very quick. So, it was great.

The guy from TLC Appliance Repair did a very good job, and he was very quick and on time. He knew exactly where to go and what to look for. The dishwasher stopped working, and I wasn’t sure what the problem was. He found that there was a fuse inside that goes out on a regular basis on that particular model, and he requested a new one for that. Submitting claims through American Home Shield has been very easy. I used First American Home Warranty before and I found that it took forever to get stuff done with them. American Home Shield is very easy to use, very prompt, and it is a good service.

American Home Shield has been great. I haven't had any problems, but I'm kinda stuck in between diagnosis right now. There was some water leaking under the carpet in my basement. My brother looked at where the air conditioning is and said that it was leaking water. So I called JG Services and they came out. They determined that the condensate pans had rusted through on the bottom, and it needed to be replaced. But they didn’t have a part, and I had to pay $40 for them to ship the part. The tech came back for his second visit, but the water was still leaking. I asked him about it and he said he thought it was something in the condensate pan. So, he put in the new condensate pans, left, and about two weeks later, there was more water. I called them back, they came for the third time, and they pretty much said that they believe that the drain in the back of the air conditioner was clogged. So, I needed a plumber.

Our toilets were not draining. They were clogged and it was a nightmare getting the repair guy out. AHS wanted to send him at 10:00 in the morning, I couldn't, I work. And they said, "Okay, well then, he can't get there for two weeks." I said that's not gonna work either because all three toilets weren't flushing. So I spoke to a manager and after about an hour, they said, "Okay, yeah, he'll be there today at 3:00." And I'm like, "Perfect." And then he was, then the toilets got fixed and everything was fine. When the repair guy came in, he just had to put a little snake down. It was very minimal but all three toilets were fixed. Everything was fine. We recommend AHS. I've used them before and it was wonderful.

American Home Shield took care of us and never slipped on any occasion. When I have claims, I do everything online through their app or the web. I prefer that because calling takes forever. Unfortunately, American Home Shield had some bad companies in the past. We have three AC units for the house and two of them kept going in and out all the time. I was catching the contractors doing shoddy work. It looked like they were trying purposely to do something so they can come back out again so it’s gonna be triple cost. I told American Home Shield not to even try sending them back out to us again.

I had a problem with my AC and made a claim with American Home Shield. I did it all online and everything was good and timely. The contractor they sent was professional and knowledgeable. The problem was resolved and my AC has been good.

I had an issue with my stove, refrigerator, and washing machine. The stove was blowing the circuit when it went on to convection. The refrigerator was icing out, the freezer was icing over and leaking when it went into defrost mode. The washing machine was leaking and was also out of balance. It was creating a lot of noise when it went into a spin cycle. American Home Shield let me do it all in one claim. I did it online and the website was incredibly easy to navigate.

American Home Shield sent out a plumbing company for the leak under my mobile home. The tech's name was Dennis and he was here on a Friday for an hour in the afternoon and then he came back Monday for an hour again. He said that everything needed to be replaced to get under there. He said it was gonna cost about $15,000. I told him that I don't have that kind of money and I wasn’t gonna be able to afford it. He just shrugged his shoulders and told me that he didn’t know what to tell me to do. But he asked me if I had a credit card and he wrote my numbers down and he left. Then he cashed in on my credit card for $1,980 for two trips.

My furnace wasn't working and when I submitted a claim to American Home Shield, the rep said that I would hear back within 48 hours, and I did. The contractor was very prompt and I was very impressed with the service. Also, the interaction was great. Since then, the furnace has been operating perfectly. I'd recommend AHS.

I had an issue with my stove and sent a claim to American Home Shield through their website. Then their rep helped me set up the appointment with the contractor. When the contractor came, they were professional and courteous. The stove has been great since the repair.

One of the lines of the pool was cut and broken, and I had water leaking. I submitted a claim for it online and American Home Shield sent out Aaron Pools within hours. The tech was a great guy. He was very helpful and very professional. Everything about his work was awesome.

I submitted a claim online to American Home Shield and it was a simple process. It was just a single page form, so it was a good one. I was told when to expect the contractor, which would be 24 to 48 hours but it was very quick and I was informed during the process. The contractor came to fix the AC unit and they were professional and courteous. The repair got the AC working again so, that was very welcome during the very hot weather.

I called American Home Shield for service and they sent the contractor to repair a washing machine. He was a nice young man and he was professional. He evaluated the situation and had to order a part. When the part came, they called and installed it, and everything was fine. It was a better situation with American Home Shield than I have had before and that I am having right now with another issue.

My overall experience with American Home Shield has been good. However, communications are very challenging at best when you need help resolving an issue. My AC has not been repaired for the past year and has never worked despite paying the service charge. It blows hot air. AHS assured me they would resolve this issue with the repair vendor but they have not followed up despite numerous phone calls. Many companies provide an option for a call back when they are too busy to accept a call. AHS could dramatically improve service by doing so. I did finally get to talk to someone at AHS last week and I was told that the repair issue had been closed out by another agent. This is highly disappointing and makes no sense as it is completely contrary to what I had been previously told by AHS.

Customer Service representatives were not helpful when asked to provide further information on a claim and did not seem well trained. This led to multiple call in order to get claim submitted timely and repair scheduled. We were also misinformed on two separate instances by CSRs. Leaky pipe that was supposedly covered ended up costing $1,100 for minimum repair, in addition to the $125 service fee. Based on the experience, the warranty did not protect us from significant home failures that it appeared to cover based on the contract language.

Called American Home Shield for an appointment to service my air conditioning system. I had to call 5 times to get any response from a live person. Three calls resulted in a disconnection after holding for over an hour. The fourth call produced a recording that said they were too busy to take calls and I needed to call back. The fifth call was successful in getting a service provider assigned, after another hour hold.

I requested a quote and then determined that they were more expensive than other options and didn't have as good of coverage or allow for me to choose my own contractor (yes I know that is unique). In Alabama if you have an AC unit go out. You cannot wait 2-4 days for a warranty company to send someone out to look at your unit.... Anyway - the salesman that called to follow up on the quote stated to me 'you're not very smart' if you'd rather pay a little more on the back end in order to get a contractor right away that more coverage if you wait a few days. A salesman telling me I'm not very smart is a SURE way to NOT get my business...

Filing the service is simple and easy to do either by phone or online. However, trying to contact AHS after a service call or to ask why their service was denied payment is a completely disaster. Call the 800 number and there is not an option to request explanation of denial. Must go through billing. The foreign call center employees do not know what to do or say and only repeat your questions and continuously place you on hold while they “ask a manager”. I was hung up on twice and redirect 4 times. After my 5th call the agent sent me to a more informed woman who said she was talking to the ASL group who were informing her that the repair is not covered. Even though not listed in exclusions it was also not listed in covered items as well and therefore they can exclude it from coverage.

We never had the need to use the warranty and decided to cancel our contract. I called to make our final payment and asked them to cancel the policy. They gladly took our payment but neglected to cancel our contract. Then emails started coming stating that our contract wasn’t paid up to date. I replied back that I had called to cancel the policy and would not be paying anything further. Then they send a letter telling us that they were cancelling our contract due to non-payment. Today, I got a letter from a debt collection firm stating that they sent our account to collections. Assuming they record their calls they have proof that I cancelled my contract but are taking extraordinary measures to make this a difficult situation. Beware if you want to get out of your contract.

My issues with American Home Shield are linked to the customer service experience within the payment department. I was charged for 2 service visits that never took place, one in February for a dryer and one in April for an A/C tune up that never happened. I had to do the research and realize I was billed for these two visits that never took place.

American Home Shield sent out Appliance Experts when I had issues with the refrigerator ice maker, and the door in the refrigerator, and the water dispenser. They also came out to repair a noisy clothes dryer. The tech did a great job and he was a really nice guy. He fixed all of it. I was very happy with his work, and he came really quickly after I put in my claim. When I file my claim, I usually go by phone, and sometimes the wait time is kind of long. But other than that, I highly recommend American Home Shield. In fact, I just recommended it to somebody yesterday.

I have 3 air-conditioning units and they weren’t cooling. The technician came out and it looked like some of them were low on Freon. One of them had a breaker issue and 2 of them had leaks. The technician found the leaks and patched it. The whole process is easy and the contractors are good people. American Home Shield is a great value if you have a home, especially if it’s older.

Our air conditioner failed and we went round and round with American Home Shield on the replacement. It was almost $6,000 and they said that they would cover that up to 1,500, and then they would not. When we talked to them, they said that any previous record of us talking to them wasn’t there. So, we asked them for the cash limit. They’ve done every kind of consumer trick to not take care of us. They put me on hold for 55 minutes one time, saying that they were talking to the repairman. I got on another line and called the repairman and asked if AHS was trying to call him and he said no. I called them back on a different line and told them that I have been on hold for 55 minutes, that I was talking to the repairman right then and they told me that they were trying to get a hold of him.

I have five properties with American Home Shield. I’ve been happy with them in other places but the one in Palm Springs is not at all a good situation. It’s easy to submit a request, but getting serviced, help out here is not easy. I’m probably not gonna renew with them. I’m gonna look into a different service. They need to be much more prompt with the folks that they use. The time that I submit the claim until somebody comes out to my home to look at the issue is a little bit long. It’s probably 3 days minimum.

When Delta came, the claim was on the fridge, on the washing machine and on the dishwasher. The guy fixed the dishwasher and it was fine. For the fridge, I told the technician that I was not getting any water from it. He said the fridge was not closing. There was moist and it was freezing the water in the fridge. I asked him what could we do and he told me he'd go back to the company and he'd ask them. He came back and brought the strips. Water was still not coming and he said the electronic was not good. He was gonna go back and bring a new electronic. So he went back, brought the electronic, but it was not the same one as he brought it.

I would recommend American Home Shield. Everybody that I talked to there has been nice. They help me out and they are the best. They were so positive and assured me that they would have someone on it, and they had. When they said they were gonna do something, they did it right quickly. They had people to call me within 24 hours. There is nothing wrong that American Home Shield is doing, it’s just the people that they hire out. Some of them are not professional and they can’t get the work done.

We’ve been with American Home Shield for years and we’ve complained about companies that represented them in the past. However, Air Command, the company that came for the AC unit that was putting out fumes and not cooling, is the best company that we’ve ever had come out. They were qualified. They do good work. Their people are presentable so it was just a total 100%. In fact, we’ve never had any one to do that good of a job on our air conditioner. They replaced our thermostat and did a wonderful job for me. I was totally satisfied. This company is a larger company than most companies that service for American Home Shield. Therefore, they're better equipped and have more experienced people. In the Phoenix area, especially where I live, American Home Shield needs more contractors like Air Command.

I’ve had no trouble submitting claims to American Home Shield. I usually do it by phone. There was one time I couldn’t get through very well. I needed something done sooner. And I don’t think they could get providers as easy out here in Victoria, Texas. But the last time someone came, it was for the air-conditioning. And they came straight out here and took care of it.

American Home Shield is good. I call and they answer. It may take some time, but they answer, and they take care of the customer. The contractor that comes here is also good. He explains everything and what’s going on. He does a professional job. Recently, he came for the washing machine that was shaking. He showed me what he did and what he replaced. The repaid did help me a lot.

The AC unit was not cooling. I did my claim online and the process was great. There was no waiting on hold and it was easy to use. I usually assume that it needed Freon, but in the end, it did not need any Freon. The technician cleaned off the condenser coils and spent a good amount of time doing that, and the unit has been working fine ever since. He properly diagnosed it and did a great job.

I put in a claim with American Home Shield when my air conditioner wasn't working and somebody came out very quick after two days. They had the parts on hand and knew what the problem was. They were able to fix it that day. It was really good service. American Home Shield's response is excellent. It was a great investment and I've been very pleased with it.

The drain from the shower was backing up to the powder room below so we submitted a claim with American Home Shield and it was perfect. The contractors were very professional and have found the problem. Unfortunately, they have to come back because the problem isn't totally resolved. The first claim that I made was back in the fall in September for the furnace. They said it would be two weeks for somebody to look at it, and then another week to get the parts if they needed them. And I couldn't wait for three weeks. I've been a real estate appraiser for 43 years and it doesn't make sense to me. But besides that, it's been fine. I would recommend them. The experience I've had since then has been good.

24/7 Pipe Doctor, the first people that we worked with, came out and misdiagnosed the problem. It was the same guy. He came back twice and we actually ended up filing a police report against him because of his very inappropriate behavior. Then, we called American Home Shield and they arranged for Amigos Brothers to come out and look at the problem. The technician came out and he was wonderful. He addressed the situation. All he had to do was flip a breaker and replace the top element in the water heater, and it’s worked fine ever since. Amigos Brothers was great. The experience was surprisingly good because we had a very bad first experience and American Home Shield addressed the issue immediately. It was over a Saturday night, so first thing Monday morning, they had someone out to fix the problem.

I filed a claim with American Home Shield for the garbage disposal that died. There was an ETA on a time for when to expect the contractors out which was within 48 hours, and they came out within that promised timeframe. The technician assessed what needed to be done and that was taken care of. I still was charged though for the $75 fee. I could have probably just paid the kid 20 bucks 'cause it was really an easy fix and nothing needed to be replaced. But it was fixed so everything's good.

I called American Home Shield and spoke to a representative about my air conditioner. She gave me the information I needed and told me that my claim had been put in. Someone should get in touch with me soon. But the problem I had was how long it took them to get in touch with me. I called back to try to change and see if I could get another company to come out, but they told me the order was in. In getting someone else, they would probably have to reprocess again.

There was plumbing issues with faucets and stuff that we weren’t aware of. There was a build-up of corrosion on the main valve in the house that we couldn’t shut off. So we had to submit a claim with American Home Shield over the phone. The plumbing company was here the next day and they did well. As a matter of fact, we hired them on our own for additional jobs.

I called in late May regarding an AC issue during a severe heat wave. After a contractor was dispatched to my house and I hadn't heard back, I called the contractor to see what the verdict was. They said they'd given their review to the approvals department, so I called customer service and after a lengthy wait was told that the decision was in the approvals process and there was a 48 hour turnaround.

We bought our home 21 years ago, and it came with a 1 year AHS home warranty. After the first year we decided to keep it in force. The next summer on a 109 degree Sunday afternoon the AC fails. AHS would not send anyone out as it was not an "emergency". Excuse me, no AC on a 109 degree Sunday in Tucson Arizona IS an emergency. I called a private AC contractor who came out and fixed the issue, and submitted the bill to AHS. After going back and forth with AHS for a few weeks, they finally decided to pay for the repair if I signed up for 1 more year of coverage. This sounded reasonable, and I did this. Fast forward 20 years. Now the same AC unit is on its last legs and fails again. The AC technicians they send out say "This unit is way beyond its expected life, and you need a new one. If you repair it one more time, the refrigerant it uses will be banned in the US starting next year (2020), and you'll be SOL when it happens again".

American Home Shield takes hours to call or contact. There is no email contact. There is no main office phone for complaints or to "escalate concerns" and no office address listed. The contact us circles back to same number. The "warranty" contract makes every effort to repair even 20 year old items and force those covered to deal with the lowest rated and many times the least competent of companies. Frustrations abound. Imagine repair of a 15 year old microwave rather than replacement. Imagine repair, and repair and repair of a 20 year old HVAC system and then working thru 3 contractors over 4 weeks during the winter with no furnace working. When replacement is finally authorized the company wants to charge for "code" upgrades.

We had used AHS since 2009 on a house we lived in and then rented out while we were stationed in other locations (being in the military). However, we just sold our house and called to cancel our policy. After being put on hold and routed through two different departments asking if we were sure we wanted to cancel our policy (on a home we no longer owned), they told us we had to pay a $60 early cancellation fee! I can’t believe this is how they reward loyal customers who have been with them nearly 10 years, even when the prices have gone up over $140 each year since we first started. It’s crazy to think you even have early cancellation fees when it comes to selling the home. Just another way to nickel and dime their customers!

Our air conditioner unit was not shutting itself off and it just ran constantly. We had a company come out through American Home Shield and I was not very impressed with them at all. They didn't act professional. I felt like I had a couple of guys coming in to my house that I hired off the bulletin board from somewhere. First, they looked at the thermostat and said they needed to change the filter. I said that we just changed it not too long ago, but we could do that. He said that if we changed the filter, it would probably make a difference. Then, they went outside. I didn't go out there because I have a really bad knee and I’m in a wheelchair so, I couldn't just hop out there to see what they were doing.

I had a washer that was not pumping out water and making a lot of noise. The individual that came to check was very professional. He knew exactly what it was. He waited for the part to come in and about a week later, he came in and did what he had to do. He was very courteous and did a very nice job. Everything was as planned. It's a great experience and the time management is excellent. American Home Shield's web page is very user-friendly as well.

My refrigerator wouldn’t stop running and the contractor had to send for a part. It was a few days and then, he came out. He was very nice and knew what he was doing. It seems to be okay now. I also had American Home Shield for my air conditioning unit and I had to have Freon put in there and that cost more. They do not pay for the Freon and it cost me $120. I was already paying 75 plus the price of American Home Shield fee so, that was a surprise. I guess that was part of the deal and I’d recommend AHS. They were good.

I got a very positive experience over the years with American Home Shield and I like a lot. I would recommend the policy. I do my claims online out of convenience. It's so easy. I can do it any time or day I want to. I recently had an issue with my AC unit and they sent South Placer Heating and Air out. With that particular company, they've been out for the air conditioner which seems to have an annual problem, and they take care of it. I've used them several times. They have worked on my AC about five times now over the years. They're always on time, polite, professional and they get my issue fixed the first time.

I had an air conditioning unit that was not cooling properly. The inside unit had been replaced and was under warranty, but the outside unit was failing. We submitted the claim to American Home Shield by telephone and the interaction with the rep was great. The contractor that was sent out by AHS was excellent as well as the performance of the AC since the repair.

I had a lot of water on the floor and around my toilet and it looked like it was leaking from the tank. I called American Home Shield to make sure that it was covered and it sounded like it was. However, I wasn't sure about paying upfront because I didn't know the quality of companies that AHS used. AHS' reps told me that a company would be calling me within 24 hours. A contractor called and sent somebody out. When I looked up the company, it didn't have very good ratings. Still, the tech who came was very efficient and quick. He explained to me what the issue was and what he was doing. He did a good job for me. Submitting a claim to AHS for this issue worked out pretty easily. Their warranty is definitely worth it, especially for me because I'm a single woman and I can't work on things myself. It's nice to have the ability to contact American Home Shield.

My ice breaker broke and you need ice in the state of Texas. I submitted the claim to American Home Shield online and I liked it. I did it over the weekend and the contractor came out within 72 hours. The interaction with the contractor was very professional. His work was great and he explained everything. He had a spare ice maker in his truck, so that was even more convenient. It seemed he knew that it could be broken, so he brought one just in case that he couldn't fix it. He also said that it was a pretty old refrigerator I had, a 2003. The ice maker has been working and I always recommend American Home Shield.

The air conditioner was not cooling properly and I submitted a claim online to American Home Shield. It took three days for the contractor to come out and their work had very good quality. The guy answered the questions that I asked and volunteered more information. I was very satisfied with him. The air conditioner is working very well now.

The fan of my AC was out so I submitted a claim for it to American Home Shield. Their site generally works pretty well. The contractor who came was very professional and he got here in a timely manner. I was told he would be here between this hour and this hour, but he came much closer to the beginning hour. I didn't have to wait all day for him. He looked at the AC and was done in a very short period of time. He replaced the fan and my AC has been fine since. Now, it gets cool.

The hot water heater wasn’t working and I went online to submit a claim to American Home Shield. The experience was fantastic, quick, concise, to the point and it was easy to use. We love the contractors that they sent. We had them for our heating and air conditioning before, and they were the same group. We were glad to see them again and we recommended them to my sister. The gentleman on both times were polite, well-dressed and put on the shoes. They were very communicative and told us exactly what was going on. We liked them so well that we went ahead and scheduled the twice-a-year service. Since the repair, we have had no problems and the hot water heater is working great.