American Home Shield Reviews

I had an AC claim on a Friday afternoon and Changing Winds was assigned. I know a lot of people are having issues and the tech still came out late that Monday night and made sure it got fixed. He didn't wait until the next day. It's been good with Home Shield for the most part. It would have been great if they had some kind of insurance which would help placing us in a hotel or something like that if we needed to leave the house because it's not safe, but it's okay.

I really like American Home Shield. They're really nice. One time I had an issue with my heat and it was really cold. They got right on it. But I wound up having to cancel because it was the builder's problem and not American Home Shield. I also had an excellent experience with American Home Shield regarding a recent claim I made. The garbage disposal wasn't working and something was wrong with one of my toilets. I called both claims in and it was easy. Their reps were amazing.

We called about our swimming pool and American Home Shield sent someone out within about three days. The repair guy came out and checked the filter and found the filter cover was making a bunch of racket. He put it back on and as far as he knew, he fixed the problem. But in reality, we've had an algae problem with the pool since we moved in here, but my husband figured it out on his own. The guy just came out and heard the racket that the system was making, and he found the cap had come off. He put it back on and the noise stopped. But our main problem was with the pool not being able to get all the products to work right and thinking that it might be that filter.

It was great with Affordable Heat and Air. They were on time and the guy was really good. He told me the AC was in really good shape. He said what it was doing, it was supposed to be doing and that was good to hear. That's the first time I've used American Home Shield and I like them so far.

I had lights that wouldn't come on and Midsouth Electric replaced a switch in the hallway. They did it there and it came out well. It's very easy submitting claims and getting things done with Home Shield.

Our air conditioning wasn't cooling. I spoke with a representative from American Home Shield and the timeframe to expect their contractor was a very short period of time. Piedmont Mechanical Contractors came out and they were perfect. Everything has been awesome since their visit. It seems like my air conditioner is much cooler.

My claim with American Home Shield where they sent out Greenway went very well. The representative of that company was extremely professional, helpful, kind, and friendly. I was totally satisfied. My tech was Shane and he was great. He was professional and friendly. My air conditioner was kind of a little warm so the tech put a pound of refrigerant in there. They resolved my issue. The air conditioner is still a bit warm but I'm curious if it's the nature of my old house. My house was built in 1935. Otherwise, everything's fine. And with American Home Shield, I like the peace of mind because I had to have a couple other things fixed. The price is good for the services rendered.

The air conditioners were not functioning. I reported the issue through American Home Shield's website. I created a ticket online. It's easy to navigate their website and report the issues. At the same time the air conditioners went out, it ended up that storm came through and knocked the power out. So when the contracting company called to come, I said, "Well, our power's out. So it won't be restored 'til the weekend. So if I can reschedule it for Monday of the next week, that would be good." Instead of doing that, they canceled the whole thing. I had to call American Home Shield and then I had to resubmit another ticket. I wasn't charged another $100 but I had to go through and re-set up an appointment and had to wait another whole week. We were over two weeks with no AC in here. When a contractor finally came, he diagnosed the problem quickly and corrected the issue in a timely manner. That repair helped and alleviated the issue.

They were pretty quick about getting somebody out and getting the issue taken care of. The company came out and looked at my heating and air condition. The tech looked at my system and he checked it all out. We determined that what all he said wrong. It was something simple and he fixed it pretty quick that day. It's been working good.

I had a problem with my faucet and when the contractor came out the first time, they weren't able to fix it. They had to order the faucet and then when it came, they told me to call them back. So I called them back and they came out today and fixed it. Also, they had on the PPE, so they were fine. Filing the claim was easy. It was a good experience. I'm just still upset about the fact that I have to get my floorboard replaced, but otherwise, it was a good experience with the scheduling. I got scheduled within two days so it wasn’t very long at all. They came out and they were prompt. Everything was good with it.

My fan stopped working and Lee's Heating and Air repaired it. They were great. It was easy to do the claim online as well.

We had a hot water line leak in one of our walls. They responded really fast and we got someone out there to fix the hot water line. The process was long because we were going through the home builder to fix like all the other things as well. But AHS did perfectly fine. We appreciate it. Submitting the claim was pretty easy. The contractor was very professional and very knowledgeable.

The AC unit would sometimes kick on, then sometimes, it wouldn't. Sometimes it would hit the temperature it's supposed to, other times it wouldn't. We had Sierra Mechanical come out. They wore masks, they were on time and were professional. I have a couple of policies with American Home Shield and I enjoy their customer service. It's a good program and a good company. I'm very happy with them.

My Appliance Repair came out for a refrigerator issue and the guy was wonderful. He already had the parts in the truck and so he was able to repair it. But unfortunately, as soon as he left, I tried to turn on the ice maker as the water wasn't able to be connected to the refrigerator because of the first issue which was the filter. When he finally fixed that part, we turned on the water before he left and then I tried to make ice since then. My ice maker won't work now. But I didn't want to have to spend another hundred dollars for him to come out and fix that. Nonetheless, I thought it was super simple and I appreciate it. Very satisfied.

American Home Shield is great. You tell them the problem that you have and then, they'll send somebody out. You pay your deductible and they take care of it. The process is simple and they make it clear. It works out good. The AC leaked every place and it blocked itself off. Then it was on the ceiling, broke all of that popcorn stuff and took it all down. It was all wet. Somebody came out quickly and contacted me fast. The fellow took a look at it, put a new drain in and then charged me $100 for some piece that goes in it. Now, when it overflows or if it gets close to it, it'll cut itself off. People should get this warranty.

I received phone calls from American Home Shield (although the calls came two days later than was promised. They were able to hook me up with a contractor who could come two weeks earlier than the original dispatch. The contractor came out on 9/4 and fixed the issue.

You better pray you don't need help over the weekend. The service contractor they assigned doesn't even call you over the weekend, much less actually respond with a visit...because of course nothing bad ever happens over the weekend. You can be sitting in 100 degrees heat or have your house being flooded or anything else...Too bad for you if the contractor works bankers hours. WHY WOULD AHS EVEN HIRE CONTRACTORS WHO WON'T RESPOND TO THEIR PAYING CUSTOMERS NEEDS 28.5 PERCENT OF THE WEEK????

American Home Shield has gotten worse over the past five years. The contractors who represent them are not as good as they used to be. It takes a while to get a good contractor out and it takes time to get my issue repaired. There was one contractor, Accord Appliance, that just Mickey Mouses their job and use old parts that they have on their shelves to try to make an extra bit of money from American Home Shield. I told AHS not that I never want to see that contractor again.

The dishwasher wasn't working so I emailed AHS and Accord was dispatched in about a week. There was a mix up on the schedule, on behalf of Accord. The guy showed up when I told them I couldn't be here. That was part of the delay. But he was efficient and he figured out what the problem was once he got here. This claim went as expected and I'm satisfied with the service.

I've had other companies like Old Republic for years, and my clients too. I'm a realtor and I hear complaints from them. It seemed like the customer service had gotten so bad with a lot of companies, but I heard that AHS had a good one. So, I went with them. Recently, I had pool issue and AHS sent out Dunks Pool Mart to work on it. The tech did an outstanding job. He was good about calling and about coming back when he said he was going to come back. He's probably one of the best people I've ever had come off from any home warranty. I also love the service from AHS and I'm glad that I have the warranty. I would recommend it now to my clients.

I did the initial claim for my HVAC system through their online portal. Then they reached out to me and we set it up. When they reached out to me, we had to figure out who was available on their system to come out and do the work and the evaluation. I had to call Fast Heating and Cooling and set up a time for them to come out. Then they came out, did their assessment and they came back. I didn't have the greatest experience with them. Initially, I requested somebody that I was familiar with, Beverly Heating & Cooling Services. But American Home Shield didn't send them out because they told me that they weren't available in my area to be sent out and then that became untrue because they ended up going out eventually.

Our most recent claim was a garage door opener service. The contractor was very professional. They did a great job. Since the repair, everything is still working pretty good. I like doing business with American Home Shield. It is a great service.

The tech came when he said he would and he did a good job and keyed all the locks. They all work really well.

American Home Shield seems to answer my service calls and I have no complaints with them whatsoever. I had an issue where the sink that the garbage disposal was connected to had a very slow drain and appeared to be clogged up. I looked at the pipes and saw no clog there. I determined it was something inside the garbage disposal. Since the sink was not draining properly, it hindered us from being able to wash dishes in a timely manner and keeping things clean and tidy. I initially called American Home Shield but then I went online and made the service call. They gave me Red Dragon as the servicing vendor and their tech did a great job. He contacted me really quickly. He got here and took care of the issue in no time flat. He replaced the garbage disposal and it is absolutely fine now. He was excellent.

Sometimes, American Home Shield is okay, and sometimes, it's not. Right now, I have a warranty claim in for my hot water heater that’s out and I had them come. The people they hire let them know that the item is bad and a lot of times, I have to wait. I have to wait for them to get parts, get somebody to order it, and it can be another week or so before I get my hot water. That's the most annoying thing. Still, the issue got taken care of.

We were having a leak and a rummage in the plumbing. It was simple to submit the claim with American Home Shield and the tech they sent out made a fix immediately. But the statement that was made in our home wasn't translated on the report, so a part of the service wasn't covered by the warranty. Contractors need to annotate what they tell you in your home on their report to AHS.

The overall claim since day one took like 30 days. The first company came out and they gave me a hard time. The guy said, "Your refrigerator's broken. We're gonna try to order parts for it, which parts probably ain't available." They weren't in contact with American Home Shield so that's what made the problem. I kept calling and waiting in line on hold with them for two and a half weeks. American Home Shield said the company never gave them a detailed invoice for them to even attempt to order stuff.

We just moved in and I called one of the numbers in the emails that American Home Shield sent me. We were having some issues with our washing machine and Amazing Plumbing was great. They were very helpful. However, it was not covered. The issue was the washing machine rather than the plumbing so they weren't able to do anything. Still, moving into a older condo, we figured it was a good idea to get a warranty. A friend told me they'd done American Home Shield in the past so I went with that.

Anybody who owns a home should have American Home Shield. They're professional, quick, and reliable. They're great. I submitted a work order online and things went smoothly. It was wonderful and they moved me up quicker than the initial date given. The contractor was fantastic and she was very respectful and well dressed as well.

Both the technician and the plumber who came were very professional and they knew right away. They were quick too. For both of them, it was altogether 10 minutes. They were good and the experience was fine. Making a claim was easy. Any service is important with American Home Shield and it gets done right away. They contact you and the claim is a quick step. The turnaround is awesome. I have done services before but it being with AHS, was the best service I've ever had and seen. AHS is very efficient and the cost, compared to what you actually pay out of pocket, is very reasonable. It's stable and you can't beat it.

I called American Home Shield and they told them my washer was broken and was not working properly. They sent somebody out to fix it and they were very good. They fixed everything that day in less than an hour. My washer has been working fine. From the time I placed the phone call until the job was done, American Home Shield was very courteous and very efficient.

The oven would not start, would not turn on at all. The website of AHS was easy when I submitted a claim. I didn't have an issue with it. They gave me a timing of when the contractors would be here. In fact, the contractor was here before then. He was here quicker than the time that I was given. Appliance Tech was great. These folks were absolutely professional. He was very courteous, did everything he had to do and left everything very clean after he was done. He said, “If you have any issues, just please call us and let us know.” Everything's been fully functional since then. The oven's been working great. We've used it multiple times. Our experience with AHS was very easy. It was a no-brainer. Everything went exactly how it should go. Everything went very well and the problem got fixed.

One of the stoves wasn't igniting and it was almost like there was a blockage in the gas line. I called the number that was provided to me by American Home Shield and they worked with us. They told us when they had the next availability for the tech to come out and I wasn't able to do one of the days, so they rearranged it.

I called Home Shield to have the locks rekeyed. Lang's came out and the tech did the job efficiently.

American Home Shield has always been really good every time I’ve had to use them. My claim for my air conditioner was great. I had my daughter call them and the gentlemen came out. He was very pleasant. He came in in the laundry room and took the things off the wall where you put the filter and the one below it. He squatted down, put his hand in there and pulled this dead rat out of there. Evidently, the rat came up through a hole in the floor and when the air conditioner turned on, it got this rat in the thing that goes around. It kept going around and that's what was making the racket. It made this part go sideways and he had to put that back. I hit the button and it was fine. He was such a nice gentleman.

Everything's been good so far with American Home Shield. Specifically, for the dryer, it was fixed. It’s now working. However, I haven't been able to reach anyone about the other claim we have for the furnace. I’m still trying to figure out what's going on.

I've been with American Home Shield for over 20 years and I like that they cover some stuff. There are different coverages you can get in it although I wonder where all the upgrades gotta come through now. I had a hot water heater that started leaking recently. The technician from Best Care Home Services took care of the problem. He was real knowledgeable about what was going on and he did all the upgrades. I went and checked it, he did a good job. Everything went well.

Everything was great. The claim was all done online and Doctor Cool scheduled quickly. They texted before they came and they were here within the designated window. They were done in less than half an hour. The AC has been running fine since. Overall, the experience was punctual, attentive and easy.

The customer service that we received was excellent with the last issue that we had. We got the information. The guy from Sears came in and noticed that the electrical burner on top was not working. He explained and he ordered the part. He said it would arrive in the mail and for us to place it in and if we had any problems, to call them. But it was easy. We received it and it's up and working.

I filed a claim with AHS online for the AC and Integrity Conditioning & Heating was dispatched in a couple of days. The guy that came by was very friendly and very efficient. He knew exactly what he was doing. He wasn't here long and the problem was solved. The AC has been functioning great.

The initial and continuing issue is my air conditioning is not cooling. It's been going on for a month now. The first gentleman Home Shield sent out said he doesn't do my type of air conditioning. They connected me with Koning and the guy came in and said he fixed it. A week later, the AC stopped cooling. It was registering 77 jumping to 84. I called them again, Koning came in again, and they said they fixed it. Sure enough, it went right back up. It just stopped cooling. Then they came in again on a Friday and the guy said he fixed it. He left at two o'clock. He set my thermostat at 75 and the indoor temperature on the thermostat read 77. At 5:30, it was still reading 77 and the thermostat was still set at 75.

My dishwasher wasn't working and my refrigerator was leaking. They put it on one claim and American Home Shield handled the process fine. When the first contractor came, he didn't ring the bell. My garage was open and I happened to look outside and saw the truck. I was running downstairs to open the door then he said the job was completed and left.

American Home Shield has always treated us well. They provide good and prompt service. My recent claim was for the repair of our dishwasher. We had to pay $100 fee which is normal for our plan and that was all I paid. The contractor was good. The washing machine needed a new pump and he had to order one. It took about 10 days then he came and installed it.

My most recent claim with Home Shield was for a water pipe leak in the basement where the washing machine is. That was really quick and I was surprised because we're still navigating through COVID19. The plumber from Advanced Drains & Plumbing Repairs came out and fixed everything in one day. But my first claim with tem took a long time. It was a long, drawn-out process for a hot water heater repair. Then, once I got connected with a plumber, he handled the claim and he charged me an extra $45. He told me it was "extra pricing” but the connector piece is only $30 from Home Depot.

I called American Home Shield to handle our ceiling fan issue. Something must have gotten broke inside and it wasn't running. They sent their tech from Ideal Services and he fixed my problem. AHS's techs have all been nice workers. Having their warranty has been pretty good for me. This has been the third time that I called them - the first being for a plug and the second for the grinder in my kitchen.

We've had MC2 Appliance before and we've always been pleased with their work and their professionalism. Recently, he came out for a clicking that was going on in the ice maker, which we keep turned off because they're notorious for leaking. I had bought a countertop ice maker that makes smaller ice and makes it better. It makes ice like the restaurant, the Sonic drive-in. Opal is the name of it. He fixed the ice maker and then did not install it back into the freezer at my request because we weren't gonna use it and the ice maker just needed to be reset. It was trying to complete a cycle. Something happened that made it get into this cycle that made it click. So, he just reset it but did not plug it back into the freezer at my request since we had that other ice maker. Everything's working fine now.

The AC was not working and American Home Shield sent the guys from Connett Services out. They had to push the order through and they were able to get to me in three days. They got everything working. The claims process seems pretty straightforward. But the details were kind of generic. American Home Shield should have a better chat option on the website to reach customer service 'cause I had to call every time.

I had an issue with my garbage disposal but High Priority Plumbing wasn't able to troubleshoot or pinpoint. They said I should contact another contractor. So I ended up fixing it myself. Since I paid for service that wasn't really provided, I don't know if I got any value out of the warranty because the service provider couldn't fix the problem. Then when I reached out back to American Home Shield about it, they said the case wasn't closed yet. So I'm just out of $100 and I don't have any recourse. I would have looked for a different provider. But since it was part of the purchase agreement that was selected for me, I didn't have a choice in the matter. So I would not use the service if I had the choice.

In 2018, I had someone come out for my dishwasher and he said I needed a motherboard. He never came back. I called American Home Shield and they said they would call the person. But he never ever came back. I would call and sometimes people would say they would call me back and I would give them my name and number. They didn't call back. Then I would speak with someone and they would transfer me. When I was transferred, there were times when I was on hold for two hours and at one time, two and a half. I just put my phone on speaker and I did things around my home, so I would not really recommend American Home Shield to anyone. One time too, I was on hold so long that my phone died. It was an ordeal to connect.

I called up the numbers that I wanted to put in a claim and then they had an automated phone selection. They didn't have too many variables on the plumbing issues so I picked the one that applied best. When the company called, I explained it in better detail and there was no problem. All in all, it went smoothly. The people at Barker Services are outstanding. They were scheduled for the next day but they called me late in the afternoon and said, "Hey, do you care if we stop by now?" So that was pleasant. The guy was very professional and very friendly. He did an outstanding job and he fixed the issue. Having the warranty is like a safety factor. Somebody's issues can turn out to be very, very, very costly and it's comfortable to know that you have it.

The electric stopped working in certain parts of the house. The contractor was on time and they were able to fix the issue pretty quick. The tech let us know that it was a real simple fix.

American Home Shield sent someone for our AC the very first time, and they were delinquents. It was horrible. They didn't finish the service. But after that, everything was 100% recommendable. The second people that actually did the job were excellent. Everything was so perfect. The tech was so helpful, so educated and he explained to us every time what he was doing. He also told us we need a part, and he had to go to five different stores in order to find it, so the experience was amazing with Home Shield and with them.

We had a water heater leak and filing a claim for this one was easy. On my latter ones, it was a long hold time. The last two on the AC was plus one hour, which was concerning but this one took 20 minutes. The rep scheduled the appointment right away. We did it in the morning and DFW Plumbing came out two hours later, which was awesome. This company was very professional. They did their job and gave me some recommendations. The service was perfect and I was happy with everything.

J-Star Services repaired one faucet and replaced another one. I scheduled the claim on Sunday and I talked to them the next day Monday. There was a little bit of confusion and whether it was covered through the insurance or not. I had to kinda go back and forth between American Home Shield and them. American Home Shield said it was but they were saying it wasn’t so it kinda got delayed. They came out Wednesday versus Tuesday. But they were fine. American Home Shield is kind of an extra insurance. If something breaks, I just have to pay my co-pay. If they send somebody out and that person's not very good or they mess up, I'm assuming that they will take responsibility because they send them out.

The contractor that came for our AC was very good. He let me know that he was on his way, let me know he was 15 minutes out. The water was clogged up. I was assuming it was an algae that was clogging it and I couldn't find where that was. I’ve worked on several air conditioning units, including the ones at work. This one's pretty old, but he’s a pro. He fixed it quickly. It's been performing very well since he came out. It got the air up and running and it prevented the water from dripping all over the garage and all over the stuff we have around the air conditioner, so it made us feel a lot better. I was very happy. I would definitely recommend American Home Shield. When we bought the house, there are several things that are old in it. The hot water heater and the AC unit are pretty old. It'd be better to have AHS just in case and we're glad we did.

The fan in our downstairs condenser was not working so it wasn't cooling. I notified Home Shield on the website and they said we would be contacted within 24 hours. Within three hours, Sirius Plumbing and Air Conditioning was here. They were great and the condenser has been working fine. It was 100 degrees that day and the repair helped tremendously. Every contractor that has come out for us has been awesome.

The pump motor that runs the filter for the pool was making a loud noise and then it went out. All American called me the next day after I placed a work order. They came out and troubleshot it. The technician said that it needed a pump. Things have been hard to get due to Coronavirus. So he just said that if he couldn't get here the next day, I should buy some chlorine and keep the fountain running so I could keep the pool going and it wouldn't go stagnant. It was very helpful. Then the technician called me the next day and said that the pump was here. So he came out and fixed everything. They did a great job and I was very happy with them. I had placed a work order with the previous pool company that was doing some work and their guy did a good job, but it wasn't as good as All American.

I've had claims with AHS where I've had big issues. They've been getting dragged on for months and I'm not happy with that at all. Things take a lot of time with Home Shield and they don't cover a lot. With my AC problem, they only covered 30% instead of the entire problem. Recently, my outside faucet and hose was leaking water. I submitted a request to American Home Shield and they assigned a vendor to me. Within a few days the tech from their contractor J & K Plumbing came and fixed my issue. Everything has been perfect since then.

I gave them a call and Reality Rekey came out the next day. It was great and quick. AHS was the best option for me. I haven't even been in my house 30 days but I feel protected so far.

The Yamaz Plumbing tech changed out three faucets and swapped out the disposal because it wasn't working. And he did the shower and he swapped the spigot because when I would turn the shower on, the spigot would still keep flowing. He was awesome. He did the stuff so fast and so quick.

I have two air conditioners, one that does the back part of the house with the bedrooms and another one does the kitchen, living room, great room and game room. The one the front part of that house wasn't working at all and the back one wasn't seeming to get the house cool. American Home Shield sent out a repair guy from Quick Response. He was really great. I really recommend that AHS keeps him and use him a lot ‘cause they will have a ton of happy customers. He's super professional but friendly. He did a really good job. He found out that there were a major leakage and some other problems with the front air conditioner and it had to be replaced.

One of the rooms wasn't cooling so we wanted to make sure that there wasn't anything broken in the attic. The technicians inspected the AC and everything was good. They did some adjustments on the fence and that seemed to help a little bit. It's working now. It was just that one room so, you can feel that it's cooler than it was. I just started with American Home Shield because I just moved into this house three weeks ago but so far, I'm happy with their service. I like the experience because it's very simple. I just go on the website and submit my claim, which makes it nice and easy. I don't even have to talk to anybody from them.

I was having trouble with the dryer drying. The contractors came out and fixed the dryer. They were good contractors. The dryer's been going good.

The toilet wasn't flushing properly. It wasn't filling. It was easy submitting the claim online to American Home Shield and the contractor who came was able to fix the problem.

It all went real good for the refrigerator and the AC unit that I had fixed through American Home Shield. I called them in both at the same time but the guy for the refrigerator came out last. He was professional, on-time and got it done in 30 minutes once he got the part. It took a week for the part to come in after he figured out what the problem was. I'm happy I did American Home Shield.

The control panel for the pool equipment had died for some reason. It wasn't functioning properly so Watertight Pool and Spa came out. They had to order a new control panel to replace the one that wasn't working. When I called to let them know I couldn't program my pool with the new control panel, they ordered one that would be compatible. They had some internal ordering issues and I hadn't heard from them for a couple weeks. I called and after a couple of days, they called back. They came out and brought a new control panel. They explained to me their internal ordering issues and apologized. I was pleased because they admitted the mistake and I got a better piece of equipment out of it.

The only problem I have with American Home Shield is the fact that it's hard to get ahold of their operators. I spent almost an hour on the phone trying to talk to someone about the issue on my plumbing not being resolved. I do most of my claims online. I have no problem with that. I get that through and they're very quick in responding to that. But if I have a problem with the repair people that have come out and then trying to get back to talk to someone to get it continued, that’s what the problem is and that's what I don’t like.

I love American Home Shield. I called them to let them know that I wanted to get some locks changed. They set it up for me and were able to get them changed. They sent someone to the house to do it and everything was great. The experience was nice, simple and easy. It's the way I like it.

We had an air conditioner issue. It had made a loud noise and it sounded like it just turned off. I went through my AHS app and I made an appointment through there. I like the app. That was the second claim I've ever had to make but I like to get on there. If I need to update my info or check to see what they cover in case anything happens, it's so easy to use. I got notified on my email when I made the appointment. 'Cause I had to make two appointments for that. The first contractors, they weren't gonna come. They had called me after I made the appointment. They weren't able to come for like a few weeks. So I had to reschedule with the company that came up because it was too hot.

The microwave oven was not working. I submitted a claim to American Home Shield on the internet. The contractor they sent was good. They came in and replaced a part. My experience was excellent.

We had condensation coming out of our vents. It was dripping water and we thought maybe there was some leak going on, but it ended up being just condensation. The contractor who came was very friendly, very knowledgeable and provided a lot of knowledge. He checked the system for me and did a lot of things that he didn't really have to do, but he just wanted to double-check things. It's been good since then. I love AHS. It's so handy and it's a peace of mind to have it.

Sometimes I like to talk to someone to see if they can give me some advice, but it's very hard to talk to someone at American Home Shield. I'm on hold for a long time and I tend to never get a person or never be able to make a claim. When the fan was not turning on the AC, I requested the claim online. The technician from Comfort Zone came and he was able to fix my air conditioner within 20 minutes at the most. He also gave me recommendations on how to do preventive maintenance.

I submit claims to Home Shield online and then, I would get an email and a text when to expect the contractors. I've been pretty happy with the contractors. They're very helpful and very knowledgeable. Elite Heating & Air Conditioning has been working off and on on my air conditioner. I have recommended Home Shield to my friends. They've saved us thousands of dollars.

We had a showerhead that was leaking and Zenco Plumbing fixed it. We were very happy with that. My husband said that he would use them again. They also spoke very highly of American Home Shield.

The garbage disposal gave up then the water line in the bathroom has been leaking about a month after I moved in. Filing the claim was much easier to do online. I had everything taken care of in about five minutes. I tried to get through on a phone call but I was on hold. I gave up after an hour. Plumbers Inc. came out and they were fine.

I called American Home Shield once and everything got fixed. Since it was my first claim with them, I got what I expected to happen. It went pretty well.

We like American Home Shield. We got it for 25 years so we’re happy with it. When the garbage disposal wasn't working, the technician had a little wrench and fixed it. He left me with it so that if it happens again, I can fix it. He was on time and he was a very friendly guy.

There was essentially clog that was filling in the hole in the pipe. H & K Plumbing came out and was right on time. They just punched it. First, it wasn't working, and then they were persistent, and then they resolved the issue. They got a whole bunch of stuff out. When they took it out, the pipe started the leak, and it was leaking from the basement down into the kitchen. I called AHS back to see if that covers a leak. They said no if I couldn't see it. Then I tore down the ceiling. It turns out it's been leaking for a long time. The guy tore it down and then it was like all the joints were moldy and rotten. He took that out. Now, there's nothing in there. Another contractor went and put the floor back. They had masks on. It's just that AHS customer service is not easy to get through to. But the people have been friendly once I've gotten through to them. It's a long wait time or sometimes they call back, but it might be two or three hours.

MJS Plumbing came out and they fixed the drain and the bathtub, which was caused when the contractor took that all apart to fix the leak from the trap in the downstairs bathroom. So all of that was connected. The contractor was good. He knows what he's doing, but it was because of the communication issue with some of the customer service folks. Because I got a call from them yesterday, the faucets are what my issue is, and I don't know what they were doing. I'm really frustrated.

American Home Shield has a straightforward process. It was easy when I made a service request and it happened very quickly. My refrigerator needed some more coolant in it and the contractor who came was good. He didn't have the coolant needed and he wasn't able to fix the issue but he let American Home Shield know. They then sent somebody out a day later.

The technician was on time. They gave me a five-hour window, and they came out early for the AC. They had a mask and gloves on and everything was good, including the performance. In the beginning though, it was not that good. We were trying to get our AC fixed but they couldn’t do anything for us right away. We're in Florida and it was a lot of hassle. We were getting the runaround and we had to make a lot of phone calls to get that running, but now, we're good. The AC is working fine too.

The contractors that came for our plumbing issue were great. They called me beforehand to communicate the specific timeframe and then they showed up when they said they would. They did the work and left in a short amount of time, and everything's working fine. They also wore masks. They stood back a bit when talking to me. They were careful about what they touched when they came in. I would go back to them again.

The previous guy who came for my refrigerator kept saying that he didn't receive the right part from American Home Shield. I kept asking and asking and American Home Shield assigned me a different contractor, Alliance Appliance. A guy came out maybe a month ago for my refrigerator. He checked the part and said he will order it. I called Alliance Appliance three days ago and they said they haven't received the part yet. But they have ordered it and as soon as they receive it, they are gonna give me a call to schedule an appointment. This is for the wrong part for my small Frigidaire that I have in my basement. It's a thermostat.

American Home Shield came out and honored their contract. I can understand some reps a lot better than most of those that I talked to because of the accent they use though. I'm 62 years old, and I have a little ringing in my ears. If they don't enunciate and speak good English, I lose it. I don't hear it at all. Other than that, I got my claim started online, and then I got the call that the contractor was coming in. I had them here in a few days and we got a brand new outside unit.

One night, I came home and I couldn't close my door. So, I had to call the neighbor. My husband passed away last year, and I haven’t have nobody close my door. It was 11:00 at night and it’s stuck. My neighbor came over and closed it. I called American Home Shield and they sent Garage Doors and More out a couple of days later. The dude that came out said that I needed a part for it to close, but they didn’t have it because of the COVID in the mail, so they had to order it. I waited. I called back to ask the lady if she knew when the part was gonna come in because I was having issues with my door. It got stuck again and it won’t open. She said it would be back within a week and someone will come out. Someone came out like she said, and they fixed it. The dude who came out did a good job. He had his mask on, too.

American Home Shield is the WORST company to deal with! We had an emergency septic backup on Friday afternoon. Called AHS immediately after situation only to wait on hold for AN HOUR AND HALF to be hung up on then called back and another 1 hour 43 minutes hold to see WHEN someone will be out (after the $100 fee they require first). The guy has no idea when someone will be out. I explained to the representative this is an emergency and we cannot use any facilities in the house. He then puts me on hold to check status. 18 minutes later hangs up!!.

Our AC stopped working. It was 85 degrees in the house. It was pretty miserable. At the end of the day, we figured out our AC was not working. I filed the claim the next morning. I did it through Home Shield's online portal. I was able to do it with no problem, and get information and confirmation right away. I was given a window of time when the contractor would come out. Renaud Brothers then came out. The tech was on time. He went right to work and the problem was solved. There was a bad part and the tech was able to fix it right away. Also, he was very knowledgeable and professional. He was able to get the AC up and running. It works great now. It’s a lot better when the AC works. I was happy with the service.

My stove broke. I called AHS to submit a claim. The rep was good. The contractor came out the next day and he did a good job. He fixed it. It's working now. My experience with AHS has been good. No home should be without it.

Our furnace wasn't working and even though it took a week for someone to come out, the guy that came was able to resolve the issue. The furnace is working fine now. My fiance said he did a fantastic job and that he was very nice and friendly. He was very pleased with him.

The first guy that came out did partial repair on the outside unit. There was a bunch of leaves and debris on the coil outside. He cleaned that off and told me that he checked the freon and it was fine. But when I called him about an hour or so later and told him it still was not cooling, he said to give it another hour and call him back. It never cooled. The second guy that came out said it was low on freon that was why the coil was leaking. I told him the first guy that was out here said he checked the pressure and everything was fine but apparently that wasn't the case.

The AC wasn't working and the temperature started rising all of a sudden. I tried to submit a claim online before in the past and it wasn't recognizing my account number. So my husband called to make a claim. They said somebody would contact us the next business day to schedule an appointment because it was a Sunday when we called. Island Breeze HVAC was excellent and their work was very good. They were pretty quick. We have air conditioning again. The weather that we’ve been having has been 90 to 100 degrees and 98% humidity here in North Carolina. It has been awful. So the repair helped tremendously. Overall, our experience with AHS has been good, so far.

I called AHS and the contractor was sent out the next day. It was relatively quick. There was a couple of switches that didn't work. I also had an issue with the shower lamps and there were some wiring issues downstairs. They told me that there was a bad connection down there and that's why the two switches weren't working. They were great. They were informative and they fixed the connection. So the lights work now. I can use my light before going down a dark set of steps. It's been very convenient. Working with AHS was pretty easy and convenient. They got back to me when I didn't wanna hold for a representative very quickly. So that was great. They were pretty informative.

I had a dryer that didn't seem to be working and the contractor that came out was pleasant and respectful. Since the repair, the dryer seems to be working and we haven't had any issue. The claim was easy to do and it was nice that they came right to the house and everything was handled.

My faucet was leaking and Home Shield sent the same guy out about three times and he didn't fix it. And every time I requested somebody else to come out, they wouldn't send anybody else. The tech had to come so many times before they realized that he didn't know what he was doing. I had to turn my faucet off from underneath and all that. It was resolved when Home Shield sent someone else. Also, I had a problem with a leak under my house and Home Shield refused to pay the claim because of something I said at the beginning, which I didn't know what was going on. I was very unhappy with them. I almost changed at that time.

Somebody told me about this wonderful company called American Home Shield and they kept pushing me until I finally decided to give them a call. I never had any issues but once I start paying them, then things will start happening. Overall, the service with American Home Shield is good but I'm gonna have to get used to putting my request in online. I did it online one time and it was a total disaster, which is why I don't do it that way. I didn't make things clear and I had to pay a fee again because of the way I worded it. So I prefer to call in but sometimes there's a long wait period to call in a work order.

First, the contractor couldn't figure out what was wrong with the AC so they told me I needed to replace a breaker that I didn't need to. I replaced that. Then they came out and couldn't figure it out so I told them what the issue was with the air conditioner. They said that they'd order what I told them to order. Then they told me that they wanted to put on new Freon in the system when it has Freon.

I’ve been with American Home Shield for a year and it is beneficial to have. It's easy to just have them have contractors come out, and not have to look for people and get things done. But the wait times were sometimes crazy whenever I put in a claim. It could be improved because being on hold for an hour was a little long. I’ve put in claims twice this year and I was on hold for an hour, even a little longer. Still, when I had a claim for the AC unit, everything was good. The technician from Relaxed Heating and Air was scheduled the next day and he fixed the issue.

I had a problem with the washer. Sears came and replaced the washer. I didn't know that there was a trap for cleaning it and it hadn’t been cleaned in a long time. So the contractor walked me through everything and showed me exactly what I needed to do so we never had the issue again. I had a problem with American Home Shield, but it wasn't for that. It was for my AC. But overall, I'm satisfied with AHS, but dissatisfied with the subcontractors.

I had to call to submit the claim and it seems like every time I call them, I'm on hold for at least an hour. When the contractor came out to inspect the AC, they were cautious and used the things to put on their feet. But they were unable to make the repair. They explained what needed it be done and gave me an estimate of what it would cost. Whenever I have to call American Home Shield out, t's always something like a sales or something has to be sold to me. It's not like the technicians can come out and fix it and it's covered under American Home Shield. It's an additional cost that they have to sell me and that's with any of the technicians.

The tech who came out for the stove was very professional. He was masked and he used all his precautions. He looked at the stove and figured out it was the motherboard. We had to wait for everything to get ordered. It was quite a process of hooking it, every back up. But there has been no problem since. We got rything hooked up correctly and it works. American Home Shield has been good, even when we’ve had multiple issues with this house. My daughter helped me submit the claim and they were pretty good. But it took a while sometimes to get a hold of people and question.

Our hot water tank leaked, cracked, and broke. I notified American Home Shield through the website. Their website is quick and easy to navigate. It worked out really well and pretty quickly. The contractor from Tri County Plumbing is one of the best ones I've ever worked with. He was excellent. Everything has been good since they came out. It's pretty tough without a hot water tank. So the repair was crucially important.

The garbage disposal was leaking. I went online and logged into my Home Shield account. The website was easy enough to use. Then, I was given a number to reach out to Cornerstone and the plumber came out. He determined that the bottom of the disposal had pretty much rotted out. He said it's common after a number of years because of the hard water in the area. He got a replacement unit and replaced it. The guy did a very good job.

I was happy with what the contractor did. He did a good job. The air conditioner was dripping water all over everything. He cleaned it out and told me what was causing it. The problem with air conditioner is that he said it would stop up again. The line gets stopped up because of the way the plumbing is installed. It's still a problem and it's a plumbing problem, not a general air conditioning problem.

I called AHS because our AC started blowing hot air. They told me the contractors were gonna call me within the next 24 hours. The contractors came right out. They were amazing. When they fixed it the first time, it broke the same night, but they came right back out. I was nine months pregnant and they wasted no time coming out. I would definitely tell others to get American Home Shield.

My AC line was plugged up from mold. I had no difficulty with my claim submission and AHS did everything just like they should do. They were very kind and helpful. They assigned my claim to Yantra Air and their tech put some Clorox and cleaned out the unit. He told me how to take care of it too. It was an excellent job. This is the first time I've ever had a home warranty and my experience has been top of the line. On both times that contractors came, they did everything and were very professional.

We had a toilet leak. It kept running. There was a noise coming. I had four toilets with similar issues, two were making noise, two were leaking. So when I tried to submit it online at AHS, it gave me an option of a maximum of three. So, when the guy came in, I showed him all four and they called American Home Shield back and got it approved that it was not three, it was four.

Everett Service Company came out for an electrical issue. Their technician had the mask and he did safety precautions. The issue was both the switch and wires and he was able to fix them. I like the prompt service and the ease of access to go online. You don't have to talk to anybody. The tech always called before he would come and he was very courteous and quick. So, I enjoy them.

On the hottest week we've had, my AC unit decided to go blip. It kept blowing air but it wasn't cooling my place. My husband handled the claim submission process and AHS sent Elite Heating & Air Conditioning. So far, we have had good luck with the contractors Home Shield sends out. I've had really good experiences with AHS. I recommend their warranty in my business and my customers have had really good experiences with them as well.

The bottom of my refrigerator wasn't cooling. I called AHS that morning and Morgan Henry Company came out within a couple hours. The interaction was great. Everything's good since they came.

I had a heater issue and I submitted a claim by phone to American Home Shield. The rep whom I spoke to was excellent and in five days, their techs from Universal Plumbing came. They provided good service and things have been excellent since then.

I call to submit my claims with American Home Shield. Sometimes, it could be hard but sometimes, you can get through. I had a claim for an electric issue, and they sent Palmer Electric out. The first guy did not solve the issue, but the second guy did. American Home Shield needs to work out a couple of bugs, but overall, they’re pretty good.

The technician was on time when he came out and he did what he was supposed to have done. He came out twice, and then he told his people at Sears they couldn't fix my unit, so Home Shield got me another refrigerator. It took a week ‘cause the technician had to write those papers. My sister who lives down the street from me has Home Shield. She told me to go with them ‘cause any time they call, Home Shield would always come out. They've been great with me too.

My washer wasn't draining the water after the cycle. All In One Appliance Repair came out and replaced the pump and everything was all good after that. The claims process through American Home Shield was pretty simple, especially now you can just file the claim online. The guys from All In One Appliance were concerned on the questionnaire online that it didn't say whether or not my washer was on a stand or not. That dictates how many people they’ll need to send out on the job. The guy came one day and he was by himself and realized my washer was not on a stand. He questioned me about that as far as when I applied for the service, did it have a question on there whether or not it was on a stand or not. I told him there wasn't. So he said that they had requested that American Home Shield put that on their application and, apparently, they didn't do it. He said he had to request they do it again.

I like Home Shield. I've had them for over 10 years. The submitting a claim process has gotten a lot easier over the years. Doing it online makes it a lot simpler so I didn’t have to do the old school phone prompts or having to wait for someone. It's definitely easier submitting online. Golden Appliance Repair was very prompt. They communicated very well regarding my service request as far as when they were coming. Everything went smooth. They had to come out twice. First time, just to diagnose. And second time, they actually fixed the problem. Two different people in both times. I had good results. Both had a face mask on.

My Tek Services came out for a service request I put in with American Home Shield. It was easy doing that over the website. Everything went well. The guy came in for the gas stove and he was good. Everything is working functionally now.

I called AHS to submit a claim and they said that they were gonna notify the contractor and the contractor sent me an email. I called the contractor and made an appointment and they came out. The drain was clogged. They fixed it and everything was back to perfect. I love American Home Shield. They couldn't have been better. They saved me so many times. The air conditioning broke. The contractors came, assessed it and fixed it. It was all good. It was all done timely and wonderfully and my tenant was thrilled and everything was fine.

If there are older appliances in the home, I would do the warranty. In the end, it doesn't cost that much for a little bit of peace of mind and so far, having AHS has served its purpose. Submitting a claim with them was fairly simple. It has been hard to call them but for my last claim, I did it online and it was a lot easier. My AC unit stopped working twice then the third time, the contractors came out because it kept shutting my breaker off. They put a new compressor and there was some stuff that they added to the air conditioner. It works perfectly now.

With Corona, it was kinda tough having to wait forever to get through Home Shield. I filed a claim for the AC and I ended up having to wait to speak to a service rep. Massanelli came out and the tech replaced the thermostat and did something else to the AC. It’s running good. The person that they sent out was pretty good. I like him because he would come back. You could call him after he did the service call without having to call them back to see if it's the same issue. And I like American Home Shield. They're pretty good about sending somebody out, compared to the company I had before them. They always seem to have somebody that they can call and send in. You won't be stuck in limbo wondering what's gonna happen.

We've had American Home Shield for years and some of their contractors are not worth a damn. This recent contractor from Max Cool Air Conditioning was the best I'd ever seen. He was very knowledgeable and identified the problem right away. They had to order a part which took a week or so which is normal. But he knew what he was doing and fixed the problem in short order, and it's working fine.

My air conditioner wasn't giving me any cold air. Submitting a claim for it over the phone to American Home Shield was really simple. My son made the call and he said everything went well. AHS sent a contractor and the tech fixed my issue that day. He was very nice. Everything went really smoothly and I'm glad the tech was able to fix things. I like what Home Shield has been doing for me for me so far.

Veteran Heating & Air Conditioning's technician was phenomenal. I recommend him highly. I was very fortunate to get a great repairman, and who has been with Home Shield for a long time. However, the process is not the best process. Where we live, they don't have any air conditioning and heating companies signed up with Home Shield. So, somebody had to come from another town. I wasn't given the option to be able to call my own people. I even asked to speak to a supervisor and I never got a supervisor to this day.

I had a clogged line that Integrity Air Conditioning Service unclogged. Then, they made two trips out because the lines on my air conditioning keep freezing up on me on the outside and they can't seem to figure out what was wrong. They told me I needed coil cleaning. I can't afford that, so I told them I can't do that right now because they want $700 for it. I told them I got a guy in a church that does air conditioning. He'll probably do it for me at a reasonable rate.

American Home Shield is very prompt and easy to work with. I did a claim online through the web app and it was simple. We had something wrong with the oven and they sent someone out as quick as possible. The contractor showed up on time, fixed the issue and even called us back to make sure it was still working okay. They were great.

I had an issue with the wax ring on my toilet. I submitted a claim to American Home Shield and their contractor Advanced Heating and Air figured out the problem and got it fixed. Their tech had the needed part and fixed up my toilet. I really like the service I'm getting so far with American Home Shield. It's of great value and we've been extremely pleased with them.

I submitted a request to American Home Shield for a property I'm managing. It was to have a hole in the ceiling underneath the bathtub repaired. I don't have access through their online resource to report a claim or follow up on one because I can't give AHS the information they need. So, I have to phone the claim in. When I make calls to AHS, I have to go on hold for an hour to get anybody to answer and it's horrible. Still, once I get AHS on the phone, I really like them as they're efficient.

American Home Shield sent Moen Electric out for an electric issue. The guy was great, did a good job, got in and got out and went on his way. He's the ultimate professional. I've had American Home Shield for lots of years. I've seen the co-pay go up quite a bit. Other than that, I tell people all the time that I have nothing but good luck. You hear horror stories with American Home Shield. I have not experienced that. It's all been good. I've had nothing but good success for years. So, I always recommend it to people, especially if they have big old things like refrigerators and air conditioning units and stuff that may go at some point and that's expensive.

I called Home Shield on the phone for the air conditioning heating unit. I spoke with an actual person and they told me the contractor would call me. It was a weekend and she called me that Monday morning. She said she could get me down for Thursday which was fine. I have a 3-story unit and my upstairs unit was working and blowing down on my main unit. I know that there’s a lot of people that needed help more than I did.

My AC wasn't blowing cold air. I sent a service request to American Home Shield and they said that their contractor will be contacting me. One contacted me saying they wouldn't be able to see me for three or four weeks which is a ridiculous amount of time. That contractor referred me to the ones who normally do the work for me. I called AHS back and the lady rep whom I spoke with said she would try to find a different contractor for me. Their tech from Air Ducts & More came and since then the AC has been the same. It never blew cold air like it has in the past or like I thought it should. I've had good service and responses from American Home Shield. My experience with this claim has been the worst though. All their other contractors did exactly what they needed to do. The one I got was horrible.

It was fairly easy making a claim with AHS. The home warranty was part of my home purchase so my account was not probably been set up yet so I ended up calling them. I talked to a representative and that went fine. They sent out Bestway Mechanical to resolve the issue. Everything's great. AHS has excellent service and the service itself is highly recommended to any homeowner.

With American Home Shield, I go online when I have an issue and ask for a service request. Someone then calls me and there are a couple of contacts a long the way to make sure things are moving along smoothly. My thermostat was shorting out and there was a part in my air conditioning that burned out. I filed a request to American Home Shield and they sent a contractor called Beaches Air Conditioning. The tech from there was very nice and knowledgeable. He replaced my thermostat and we thought that would fix my issues. But then, the next day, the temperature at my house was going up again. It was at 77 and not at 72 like it was supposed to be. We called the guy from Beaches Air back and he was pretty quick about doing that.

American Home Shield continuously goes up in price every year. I understand inflation but then when I came in, I got a deal and I've gotten shafted after that. The only way I can change the price is if I change how many things I want serviced. I like the amount of things that AHS services. I also like that they usually get back to me pretty quickly.

The blower stopped working on the air conditioner. We could hear the air conditioner clicking on, but the blower wasn't activating. The technician that came out was great. Everything's working fine now. I liked American Home Shield this time. The last repair I had, I hated American Home Shield. I have a mini-split unit. I had three people come out before, finally, the third company started substituting parts. So, they replaced the mainboard inside the exterior unit, and then they replaced the main board on the interior unit and they still couldn't get it to work right. They kept complaining that there was no shutoff. I didn't install the unit. I didn't know where the shutoff is. But a couple of weeks ago, I was cleaning in my office and I followed the conduit exactly 18 inches to the wall where there's a shutoff. It was like the guy didn't even look.

I've had American Home Shield for 10 years and I had no problems with them. For the most recent claim, the contractor came to do my electrical and it worked out great. They fixed it that day.

We had the house rekeyed and the contractor that American Home Shield sent was great. The keys all work. We've had good luck with everything so far.

The fridge was full of water in the icemaker. I had a claim with AHS and the contractors came out pretty quickly. Then we had to wait for a while for the parts to come in. After that, they fixed the problem, so we were able to use the icemaker. All in all, we were very satisfied.

The gentleman that came out for the dryer was very nice. However, he came a little longer than I hoped for and carrying my wet laundry down the street to the neighbor's house wasn't very pleasant. He replaced the part that he thought was the issue but he still couldn't get the dryer to turn on so he called. He was on the phone with his boss and they discussed it. They decided it had to be the motor so they replaced it. It still wasn't acting right so they replaced the circuit board. The guy was very lovely and got the dryer to work. In the end, that's all that mattered.

We had water leaking from our rental's furnace. I called in a claim to American Home Shield and told them to send someone out. My tenant had to put a bucket to catch the water that was coming out of there and she had to keep emptying the bucket as the water was leaking so fast. The rep told me that Hospitality Heating and Air Conditioning, one of their contractors would come the following day. The rep said the gentleman from there would call me when he is 30 minutes away from my rental property. Since he came, the furnace has been functioning well. I've been with AHS for a while now and I've always been pleased with what they do.

I had to fix my pool and it was 2,500 and then the heater was $2,500. I decided that it's better to have a warranty for everything in the house, but then I try not to go through the warranty company, sometimes. I had an air conditioning thermostat issue and I paid out of my pocket because this is a brand new AC. In the past, I had a bad experience with other companies, but I don't wanna go all the way every time with a home warranty.

I had issues with plastic internal mechanisms in my tank which were worn out. Because of that, water wasn't flowing properly. SDL Plumbing was very thorough. The tech had the plastic mechanism needed in his truck and he replaced what I had in less than half an hour. He had his mask on and wore shoe boots and did everything he could to take precautions against the pandemic. Home Shield is world-class. I've used other home services before and they tend to send in Podunk companies to get the cheapest deal but AHS sends in quality companies so they are a great choice.

The hot water heater rusted out. I called in a claim with AHS and the rep I spoke with was fantastic. They sent out Cogar Plumbing and everything went very well. The process was smooth as could be and easy. The techs were great and professional, too. They cleaned up behind themselves and were wearing masks the whole time. They had to replace the heater and it took two days to get the replacement.

The water heater was not functioning as it should. The AHS website worked pretty well when I placed an online ticket order for it. K & K did an excellent job. Everything has been functioning very well. We run an in-home daycare so having hot water is pretty important. It has been a pretty positive experience with American Home Shield, so far. It came with the house when we bought it and then we renewed it because it paid for itself.

I've been with American Home Shield before and I changed debit cards. I never thought the service had been canceled. This time, I've had them for a year and a half. Recently, I filed a claim for a clogged mainline and Discount Contractors did a great job. They came in about 3 days after I filed the claim and it took them 30 minutes to repair it. The guy knew what to do. The only thing I needed to do was give them access to power. However, they were supposed to give me a quote for the estimated repairs that they recommended but I never received it.

My AC wouldn't blow out cold air and wouldn't work at all. I submitted a claim to American Home Shield and a guy from May Heating and Air came to do service. AHS doesn't take long to send their contractors out. They were gonna send someone else out initially and I told them that contractor would take too long and that they should find me someone else who could come out earlier. The tech from May Heating was nice and professional and he was able to fix things that same day.

The fridge door was sticking. The walls were caving in. I filled out a thing online and it's simple. It lets you file a claim quick. I did it off my phone. American Home Shield gave me the name of the contractor that would be calling me and I have no problems with the contracting company. They were great. They were fast and came in professionally. However, everything is still bad. They couldn't fix the problem. The equipment has to be replaced. I had to contact American Home Shield five days after the contractor was there because American Home Shield hadn’t contacted me back.

American Home Shield sent Mountain Appliance Services to service the washer and dryer. The dryer was running, and the clothes were extremely dry and hot. And it continued to run, so the timer wasn’t working. The washing machine gets lint on all of my black clothes, and that's really not been resolved. As far as submitting the claim to AHS, I went on my computer and looked for their information, and I contacted them. Their website was very user-friendly. They gave me a timeframe that someone would be contacting me and someone did contact me within that time.

When we call, we usually get a technician the next day. It has been prompt. The man from Myers that first came out thought he fixed it. Water was coming out the bottom of the part of the AC inside the house and it made a funny noise. The tech took it apart and cleaned it out, and found gunk inside that might have been making the noise, because it has not made the noise since.

One time, our air conditioner wasn’t cooling and living in Florida, we need the AC. Without American Home Shield, we wouldn't have been able to afford getting it fixed. Getting it fixed was a tremendous help. I filed the claim online and it was user-friendly. The contractors didn't follow through with their timeframe of contacting me and I had to reach back out to them, but then afterwards, I was given a timeframe. A technician then came and he was friendly and knowledgeable. The air conditioner has been great since the repair.

The dial of our dryer was broken. The website of AHS was great when I submitted a claim. The contractors were here quickly and solved the problem and were back out when they could get the heart and did it within 10 minutes. They were great.

My recent claim with AHS went really well. National Platinum had to come out a couple of times about the ice maker, but they kept coming back and got it. So, it's supposed to be working. It just started holding up again this morning. I'm gonna have to call them again, but they've been really good to come out and do what we needed. He replaced the eye on the range top and it's working good too. The service of AHS has been good. They've responded fast whenever I call them. It was written in that the buyer provided us with a year home warranty, and then we decided to continue it. It's an older home and we were just concerned. We wanted to make sure everything kept working. If it didn't, that we had something to fall back on.

Being a single person, when something goes wrong, I don't have the repair knowledge. So, it's easy for me to call. I'm glad that they have places like American Home Shield where you can have an insurance for people like me where I'd rather pay for something that I can use rather than not have it. Almost all my family has one. They said that if I got it and I love it, they were gonna get it too. I've got four family members that joined them because of me.