American Home Shield Reviews

I have a broken water pipe in my garage. American Home Shield sent Prime Plumbing Services out for it. The process of submitting the claim for it was easy. But it's still ongoing. Prime is supposed to come back out on Friday. The contractor broke the drywall. And he sent a letter back to American Home Shield. They determined that they're not gonna cover it. I'm gonna pay for it on Friday. It should be $225.

I filed a claim for my refrigerator freezer and the contractor was wonderful. He knew that the reason it was chunking up was that it was leaking. It had a tiny leak which I didn’t see, but he showed me. We had ice forming and we were always having to take the ice out. The small leak just kept forming bigger ice cubes, and we would have to take the thing out and dump it. Then one day, with the weight of all those heavy ice cubes, it just came crashing through. He had to fix the whole thing. He explained everything and came back. He was very professional. I've had people in here that had badmouthed American Home Shield terribly, but he was great about doing the job from beginning to end.

Our AC wasn’t working and Total Air Care came and they fixed it. It’s working great now. They were professional, they were on time, they explained they needed to do, and was in there and was out. The technician was knowledgeable. Submitting claims with American Home Shield is very easy. But the online does not cover some issues. The online version does not allow you to insert options that are not already preformatted.

One of the valves in the compressor of our AC was stuck. It wasn’t working and it was like locked up. And that unit was almost 20 years old, and it just was in real bad shape when it blew whatever that thing was. I think it was unrepairable. I submitted a claim to AHS and the process was very easy. They were very cooperative. The Montz’s AC people came out the next day, were able to get what we needed and replaced within a few days. And right now, it’s all running really well. And then before that, a garbage disposal went out. The plumber that AHS sent came with a replacement because the motor was leaking, and it was old too. And so, they were able to come in and replace it the same day that they did the service call. It was repaired and that was really good. I recommend AHS to people all the time.

My dryer wasn’t tumbling and submitting an online claim for it with American Home Shield was incredibly easy. I have so many things to do that being able to go in there quickly is simple for me. After a couple of days, my dryer was fixed. The one that they sent out for this claim was phenomenal. And now, it works like brand-new. American Home Shield was perfect.

I had an issue with the air conditioner and I called on the phone to American Home Shield. They gave me a claim number and I submitted the claim by FAX. I had to pay for it and then I would get a discount on it. The service from the contractor was great. It’s just the older gentleman that came told us the truth when they did the assessment. He said that the coil in the air conditioner had to be replaced and in a couple of months, that was gonna go out because it’s 16 years on that unit. It also has an old Freon in it and then they have new Freon unit so he said that I might as well replace the system. It's only supposed to last 13 years before replacing it. I don’t know anything about that. I said that I don’t wanna spend eighteen hundred to repair and then two months later it goes back out that was why I was wanting to get a new one. But I went on and got it repaired so I don’t know what’s gonna happen. It’s still up and going.

We closed on our house on May 20th and have been with American Home Shield for not even a month. We called them when our garbage disposal stopped up. The claims process was pretty easy. The contractor who came was extremely nice and helpful. He fixed the problem. We had never had a stopped up garbage disposal. There was a little household tool that the previous owners had on the kitchen counter. The contractor showed me how to use it. Everything is fine.

We spoke to a representative at American Home Shield to file a claim since the ice maker had a problem. It was leaking. It took a couple of times to get the right thing in it fixed but the guy who came out helped us get to the root cause of the problem. We initially had a replacement put in but then it still had a leak problem. We had to bring the contractor back a second time and he did something else. He was really good.

American Home Shield arranged for a plumber to come out for the hot water heater that went out. The plumber came out after a couple of days, determined that the hot water heater was in fact dead, and they replaced my system. About a week later, we detected there was an issue. We called All Hours, and they came out that night and corrected it immediately. I was very pleased with the follow-up that they did to make it right.

There was a water leak underneath the bathroom sink and the experience was great when I submitted the claim online to American Home Shield. I was told that the contractors would call, which they did that day and set up the appointment. They were there on time and they called before they got there. Once you know the item is covered, it’s handled very quickly. They replaced a couple of hoses or drains. They were flexible. We’ve used AHS a couple of times and we won’t do without it. It saved us money in the long run. It was just peace of mind.

We had at least four visits for our AC unit. It started shortly after we had bought the house. The heating system and the cooling system were kinda combined. It’s a heat pump. And when we moved in in November, we noticed that it wasn’t heating. It shut off. So, American Home Shield sent someone out and serviced it. And then it was shortly after that then there was another issue that had come up. They came back out again, and they had replaced the compressor and the switch on the outside. They had also replaced the air exchange unit upstairs in the attic. And things were working fine. Then when we switched over a month or so ago to the air conditioning, then the air conditioner ran for just a short period of time and then it shut off.

I contacted American Home Shield when there was a leak on one of the sinks coming from one of the pipes in the bathroom in the hallway. And that got fixed. When we were putting the fridge, there's a little spigot in the back of where the fridge is, but it's a waterline that goes to the ice maker and the water in the fridge. That little spigot valve there was not working, so we had a flooding incident on the day that we moved in. The guy came out and he fixed that. He came out knowing that it was broken, and it was on the initial repair and when we discovered that was broken. But he came out without the parts he needed, and then he went outside and kicked all his stuff all over the ground and soldered some stuff together and made one and put it in. And then, there was another part that American Home Shield deemed would've been through calcium build-up within the tap, and they didn't cover that.

The tech that American Home Shield sent out was very nice and very informative. He came in 24 hours after I filed the claim. He was really good. He fixed the AC. Right now, it's working but he said that eventually, I'll need a new unit. We’ve recommended several people to American Home Shield, and they’ve been satisfied.

I gave American Home Shield an 800 call when my air conditioner wouldn't work. The process was easy and American Home Shield was on it right away. The next day, I got a call from Hansen saying that they'd be out in three to five days which they did. They diagnosed the problem, ordered a part, and said they’d be back when the part came in. When the part came in, they came back, and they started to install it. They were about three hours on it when they said it was not gonna work. They were gonna have to replace it. I then had to file another request, which American home Shield said to just turn in. I did and I got an immediate response that said that I’d hear back from them. I didn’t hear anything from Hansen. I called them and they said they haven’t gotten an approval yet. But I told them that I talked to American Home Shield and they said it was approved.

We've had a great experience with American Home Shield. But there's been a few hiccups here and there. We've been with them since we purchased our home seven years ago and their prices have gone up every time. We went from $38 a month. Now, we're up to 78. However, my complaint is, is we got a letter in the mail the other day saying that they are no longer going to renew our plan, and that we have to upgrade to this new plan. Meanwhile, we have not upgraded anything new in our home that needs to be covered, and that was a very big disappointment.

We had a broken oven and submitting the claim for it with American Home Shield was very easy. I went online and placed my claim. And then I was contacted via text, email and then, eventually, the call from the contractor. The contractor was a very nice and professional man. And on top of this, he established the problem, found out what parts he needed to have to fix the oven, and the next time they scheduled an appointment, he came and fixed it.

The icemaker wasn't making ice consistently. It would work then it wouldn't. And it's frustrating when something like that isn't working, especially over a holiday and you have a group of people over. I submitted a claim online with AHS. Using their website went perfectly and a lot faster than calling in, which is brutal. You're on hold for half an hour to ever talk to anyone. The tech who came out was on time as scheduled and he fixed the problem. He said that he was gonna check and see if it may be some kind of a recurring issue. He didn't know for sure. All in all, I was very satisfied with my experience and I'm very happy with American Home Shield.

I have never dealt with a company so bad in my entire life. They do not cover anything. I bought the highest coverage they offer and yet they denied two service calls that I made. One was for my washing machine which they refuse to replace a worn out boot the seals my machine. I now have a broken machine and damaged floor.

We bought a home and with that we paid for American Home Shield Warranty. We decided we didn't need that insurance and went through the steps to cancel it within the cancellation period. We received a letter from American Home Shield stating our cancellation date, how much we will be reimbursed and that we should receive a check within 10 days. It was cancelled on 3/7/2019. It is now 6/17/2019 and we have yet to receive any reimbursement. Any calls to their company, and we've made many, have been useless. We keep getting told that the "Customer Retention Department" takes care of that so they keep transferring us over and no one picks up the phone. It's happened at least 6 times now. We feel helpless at this point on how to get our hundreds of dollars back.

Updated on 06/28/2019: AHS sent 2nd company technician on 6/19/19. Washer now NOT doing anything (Sears technician has no idea what Atlas Appliance Services did to mess up the washer; it was just not spinning and now he states that the washer is doing nothing) and his team stated that washer had a bad sensor. Part ordered and delivered on 6/27. Technician was to have shown up on 6/27-did not show up, never called & did not return any phone calls. I called Sears this morning and I was told that they would be sending a technician on Monday, 7/1, between 8am-noon to install the part. I am going to tell you right now, that if my washer is not working at 100% after this 6th part is installed-AHS WILL replace the washer. I am NOT taking cash in lieu of nor am I waiting any longer for a working washer. On 7/1 it will be 77 days since I filed the claim on 4/15/19.

First of all I really want to say this ""Beware of this company."" You may be just giving your money away, I have been a customer of American Home Shield for almost a year, now that I need their service, of course you have to pay a 100.00 service call, which I don't have any problems with. The problem that I have is that, they don't cover AC Freon just 10.00 per pound, and they said that my system takes 11 pounds of Freon (1,265 ), that's what I have to pay to have an AC Evaporator repair done. Guess how much their contractor charge for each pound of Freon. 125.00 per pound that means that I need to pay 1,265 out of my packet. One tank of Freon (R-140a) of 25 pounds cost around 150 dollars and they said they can't reuse the Freon that is in the unit, which to me is a complete lie.

It has taken over 2 MONTHS to get my AC in working function, which it is still not. After 2 summers of band aid repairs AHS finally agreed to properly replace the condenser and coil. I was pleased with this information, only to find out this was the start of my nightmare. From the get go I was bounced to 3 different contractors, I'm assuming to get the cheapest quote, only to be saddled up with the most inept of the bunch. I would have to repeatedly call AHS and the Contractor to try to see what was going on and to continue to push the repair forward.

Abysmal Customer Service!!! We have attempted to use the warranty service on 4 occasions. The first went well. The second they ignored us after billing us. Third they just ignored us, luckily no billing. Fourth, more problems.

We called about a month ago for a dryer repair. Finally they have ordered the parts needed and now it will be another 10-14 days before we get it fixed. Very quick to take our money but slow to repair.

DEPLORABLE customer service. They play a game if you need to request a refund from them. Although I have been happy with the technician services over the years, when it comes to AHS issuing the customer a refund (for various reasons), they give a major runaround, such as continually placing your call back into the queue, putting you on hold for extended periods, and not making notifications of your refund request in the files. This has happened on the two occasions I have requested a refund, such as for cancelling a service request due to taking four days to even get a call from the technician to schedule an appt. and for cancelling my AHS contract due to selling my house. It is a game they play.

I use American Home Shield and I recommend them to every homeowner. A tech recently came and fixed my refrigerator, wherein the ice maker was broke. He was very professional and courteous. When I was available, they called me the same day. Everything was great.

My experience has with American Home Shield has been a catastrophe. I've been with them for a couple of decades and I've found that the quality of service has continued to decline. I'm sure it's a constant challenge for American Home Shield to try to find reputable and diligent contractors and I sympathize with them. Even so, I've stopped subscribing because I found it to be a waste of money. When I moved into a new house in October, I decided to give it another try thinking maybe they've done some QA. I've been paying 50 plus dollars since then.

The air conditioner was broken and American Home Shield had somebody come over. I filed my claim online, which was very easy and then, AHS got back in 24 hours. So, it has worked very good. The contractor let me know when he was coming, what time it was and explained what he was doing. I've got one zone for upstairs and another one for downstairs. The one upstairs is the one that's having a problem. He went through and said that there was no pressure. He was gonna charge it with nitrogen and that filled up the space in the house and the pipes. Then he said he would come back in a couple days and check again to make sure. If the pressure was still up there, then he knew that it would be outside that was the problem. So, he came back Friday. Earlier, he called me so they could be there early, which was good.

The heat pump stopped working and wasn't cooling. I submitted the claim online then I got a response from American Home Shield that they had alerted the technician and that they would give us a callback. It took a little while to get a response. They're pretty busy at the beginning of the season here. But once they came out, the gentleman diagnosed the problem and then ordered the parts. It took about a week or so for the parts to come in and he came out and replaced it. Both instances where we worked with the technician were great. He's a pretty hardworking kid and he was in and out pretty rapidly. We were happy at the response time and the people when they came out.

We have two homes that are covered by American Home Shield. We have additional coverage for a second refrigerator on both policies. And in my Hot Springs Village home, the second refrigerator which sat right outside the door in the two-car garage quit cooling. So, we turned in a service order on it. The repair guy came out and said it was not covered because it’s sitting in the garage. He said that was what American Home Shield told him. I pulled out the contract and it didn't say anything like that. So, I called in three times and tried to talk to a representative. The rep was hard to understand and argued with me that it wasn’t covered. When I finally proved to them that it was covered, they put me on hold.

I had my AC repaired. We changed out the fan motor on the condenser unit. I filed the claim online and the whole process is easy and straightforward. The service from the contractor was quick. American Home Shield's customer service is good. They're professional.

I called American Home Shield to have both of my AC units checked and the contractor corrected one unit efficiently. They did a really great job, and they told me the other unit was fine. But I had to call back as the second unit went out. The contractor came out to repair it and they're charging me the service fee again. I don't see why I'm being charged for service for the second call. But I was very grateful that the contractor was able to resolve the problem right away. It was something I needed immediately taken care of. I live in the lower Rio Grande Valley where our temperatures get to 100 degrees.

When my air conditioning wasn't cooling, I did a service request online and the American Home Shield site seemed relatively simple, straightforward, and easy to use. The website told me that a contractor would contact me within 48 business hours. I did my claim on a Friday and they didn't contact me until Monday. I had to wait the weekend without an AC because it was a holiday weekend. But I had minor suffering as the temperature was not as bad as it is now which is almost 90 where I am in Virginia. Back then, it was a little cooler so it wasn't too bad. I had some fans running and I was able to stay relatively comfortable.

A panel on the stove was malfunctioning and when I filed a claim to American Home Shield, there was no form when I selected it. It looked like the appliances were covered under that, but it was not. So, the electrician came and left, and I had to go a different route. When submitting claims, it's more difficult to do it over the phone so I usually go online. I would prefer it if there was an easier access to a person. I could've verified whether or not that appliance was covered under the warranty or I needed to have gone a different route. Most times, I'll do things online but in this case, there was a question of whether it was covered or not and who I had to call. And that was the difficult issue.

We've had American Home Shield in Las Vegas for 20 years and we like them. When we moved to Florida, I got them again. I wouldn't take anybody else. When my faucet broke and I didn't have any water, it took almost a week to get the part where the water comes down, but it seems it's not the right one. It's put down in the sink and it doesn't stay up. However, the contractor came back and they're ordering me a new faucet. Overall, AHS is reliable, and they've sent good people who know what they're doing.

American Home Shield has worked good for us so far. Whenever something breaks down, we just submit a claim and they’ve been pretty timely with getting back to us and having the thing either repaired or in the case of the HVAC unit, tuned up. The technician who recently came for the HVAC tune-up was friendly. He gave me a call before he got there with an expected time range for the day. He did what he had to do, and he was on his way. As far as the website, it was pretty straightforward to submit the claim. You get connected to a contractor then the contractor reaches out. From there, you schedule an appointment.

My experience with American Home Shield has always been good and I have referred them to a few family members. Recently, I had two toilets that had to have the flappers on the inside replaced. I filed a service request and AHS took care of the issue within the next 24 to 48 hours. They sent a contractor who did a good job and everything had been working since.

We had our microwave out for about two months and the first guys that American Home Shield sent out never contacted us again. I had to contact AHS several times to find out what was going on. And apparently, it was a problem with the contractor. AHS then reassigned Hornet Appliance and they came right out and took care of it. They were really good. AHS is doing a replacement for it, but I'm having trouble figuring out about it. I emailed them. I found a KitchenAid that was in the price range and I had to follow-up on them about it. By the time they got back to me, it was five days later and the sale was over, so the item was $200 more. But right now, we are approved to replace it. I just have to go out and buy one, and I need to submit something and then I’ll get reimbursed.

When I made a claim with American Home Shield, I got an instant reply to my problem. From the time that I called American Home to the time that I heard from Loyalty Home Services, it was less than half an hour. That was absolutely amazing. They came and fixed my problem. It was great and very well done. I couldn’t have asked for anything better. I've had two claims with American Home Shield and I've had the same results for both of them. I’m very well pleased.

I appreciate how efficient and informative the repairperson, AHS sent, was. He kept me informed all through the process. He told me I needed a part and he was going to order it, and he would let me know when it came in. When it came in, he let me know and said, “What would be a convenient time?” And I told him, and he went and repaired it. And then he let me know when it was done. He was very smooth. The air conditioning now runs very smoothly.

My air conditioning wasn’t coming on and based on what the technician told me, there was an issue with the fuse within the motherboard of the system. I submitted a claim online with AHS and it was extremely easy. After not more than 10 minutes, someone was scheduled to come out and the tech came out the very next day. He was great. He was running a little late, so he made sure to call me. I also received a call from American Home Shield letting me know that the technician was running a little behind and they gave me the time window when he’d be here.

We have two air conditioning units and when we turned them on for the season, the one upstairs was not blowing cold air. My husband dealt with the contractor who came out and he said he liked him a lot. The guy was very nice, professional, knew exactly what was wrong and he fixed it quickly. I'm a little sad that I had to pay the $100 service plus the Freon but I understand that the EPA put restrictions on it. We got an email saying that would be the case.

In the few times I had to reach out for an in home service, the over the phone representatives has been nothing but rude, and a waste of my time. There is NO concept of the words customer service what's so ever. They repeat what you say over and over again and then reply with nothing but incorrect information. When a paying consumer is dealing with emergency home repair stressors the last thing they need to hear is "we don't have anyone to assist you right now, you need to wait 4 hrs." RIDICULOUS. If I could cancel my year contract I would do it in a heartbeat. Very disappointing. Disgruntled Costumer

American Home Shield and I have settled our AC issue. We ended up cashing out the max amount given to us by AHS and put it towards a brand new AC. Still not satisfied that AHS only has one contractor in the metro area, and that they will not come out on the weekends.

I contacted American Home Shield to request a service call for my upstairs AC unit. It stopped blowing cold air or air for that matter. I submitted it online and the overall claims process was fairly simple. But it took a week to get someone out. I live in Tennessee and it was pretty hot during that week. They typically send out Greenway. But maybe they should consider getting a secondary company to use, so it wouldn't take so long. Other than that, it was fine. The guy who came out provided excellent customer service. He presented me with a couple of options in regards to the repair of my AC unit. And it's doing well since the repair. Now, we can go up and downstairs, whereas before, my daughter was sleeping downstairs because it was so hot upstairs.

I called American Home Shield for an air conditioning unit that wasn't working. Then the contractor called, left a message and I called back. It was the Memorial Day weekend so I didn’t hear back from them. I called again after the holiday was over, and the man was very nice. He said they never got the call. He never got the message. But he did call me twice and leave two messages. He came that day and told me that the AC unit needed Freon and there was a part or motor that wasn’t working in the condenser. They fixed it and I paid them the $90 per pound that American Home Shield doesn’t cover for the Freon, which was $270. We got good service with American Home Shield. It’s not the cheapest thing online, but it’s good. My cousin recommended American Home Shield to me ‘cause I had something else that was useless.

One of my AC unit's motor was running super loud and it was vital to get a repair. It's 105 degrees in El Paso where I am so not having an AC that's working effectively is pretty torturous. I went online and put in a claim. I got an email response pretty quick. I set it up in the morning and by the afternoon, I got a text message and a call that said the contractor would be there by the next day. They showed up on time and called before they arrived. Everything has been fine since they came out. I've had people on several occasions in the last year saying they have something wrong with their house and I always tell them to call American Home Shield.

Recently, American Home Shield had somebody come in to do a rekey for me. I had just purchased my home. And the seller purchased the warranty program from American Home Shield for a year. One of the things that was offered was the rekey for $75. The experience was good. It took them a little while to come out, but that was mainly because of my availability. I was only available on evenings. The two gentleman that came out were done in 15 minutes at the most. And they did exactly what I wanted. I had three locks for them to service that I wanted to have one essential key for, and they did that for me. And then I had two or three bedrooms upstairs that I sort of wanted the same deal. They were able to get it done quickly. And they were nice and professional and it was a great experience.

Our ac was making this really bad, clunking sound, and we’ve called AHS two times on this issue. It was different guy first, who was from Bob's Cooling. He said, “This thing needs to be replaced because it was rusted out.” And then they sent out a second person to make sure that guy diagnosed the problem correctly. That was Desert Heating & Cooling, and the contractor said, “Yes, that does need to replaced.” And then, they replaced it.

I called American Home Shield when the dishwasher malfunctioned. Then the contractor called us to check on what was going on and got his materials ready. He said he was gonna be here between 8:00 and noon. He was here at 8:00 AM and he fixed it. He replaced the unit, tested it, and he was gone.

The dishwasher wasn't draining and Sears was the repair people that AHS sent. They arrived early, were very professional, and they were able to resolve the issue pretty quickly. Apparently, there was some glass stuck in the dishwasher somewhere and they were able to remove it and give us some advice about how to prevent that from happening again.

I called a claim in and the girl there was very helpful. She was very quick to take care of me. That’s why I'm staying with American Home Shield. I've been with them for almost three years now and I also recommended it to several friends. The contractor, Best HVAC, was excellent. They’re fortunate to have a good employee like the one who came out. He knew what he was doing and he took care of the problem quickly. He ordered the part and got the system going right away.

I had a plumbing leak behind my dryer for water supply. I filed a claim online with AHS and it was easy. Then the contractor did the job and left. It was quick, easy, and painless. Since the repair, the plumbing still works, so A-plus for that. I have also recommended AHS.

My refrigerator was dripping water that was leaking out. I submitted a claim online to AHS for it and the process was easy. My experience with the contractors was great. They called before coming with the appointment. The contractor told me the problem, what he was going to do, and he did it. And he told me to call because it might continue. He told me it would take a day for it to stop. He alerted me, 'cause if he hadn't, I probably would've called back the next day. I've also done my hot water tank and I like it. The real reason I keep AHS even though I could probably do better, is I like somebody referring a company instead of just using a company so that I have various choices because it's just me. I don't have any other adult to help me with the appliances. I'm satisfied with American Home Shield and it worked for me.

I have multiple contracts with American Home Shield. When an air conditioning unit wasn't working, I filed a claim online and it was super easy. The contractor called me and they went in. They fixed the problem easily. It was really good. Usually, American Home Shield says to expect the contractor within 24 hours and they keep that expectation. American Home Shield has been great. They've been really easy to deal with and we've never had issues. It was a little bit more expensive to purchase, but the coverage has been worth it. The other warranty providers are terrible to deal with. We had nothing but issues with the last provider.

We purchased a new home and about a month into the home ownership, the dryer was making a horrible noise. We weren’t sure what the problem was. We called American Home Shield and the contractor came out about 3 days later. They had found that something was in the dryer itself. There wasn’t really anything mechanical wrong with the dryer. He told us about the problem and in 20 minutes, we were all good. The contractor was great. He seemed very knowledgeable and he took care of the problem right away. It was a good first experience though I was having problems with the online process. It was slow. The screen wouldn’t refresh so I ended up doing the claim over the phone.

I would normally call when I submit a claim to American Home Shield and then, they would have me make a payment over the phone and send somebody out. The recent claim that I had was something simple and there wasn’t anything wrong with the air-conditioning unit. The contractor said that something was down on the outside. He just pushed a button and he was here for a few minutes. The service was good and he explained to my husband a couple of things. Everything has been perfect since then but every time the contractor comes out, it’s $100. They could be something like what I had and I feel like I paid him $100 just to say that it was down low on the outside. Right after that, my dryer went on the blank. It was completely gone. I didn’t call when the dryer went bad. I can go get a used dryer for $100 and put it back in there.

They gave me a “complimentary” refund of the $75 basis service charge. However, they held firm on their payment of $10 per pound of A/C coolant, which actually cost $80 pe pound, and I still had to pay the $70 difference. Customer service was good and responsive, but (in my opinion) the fact that they only would $10 per pound is still unfair. There are so many exclusions or limitations in the contract, and one will never know what they are until it comes time to file a claim. When I bought AHS, I expected my coverage to be complete, and not full of “loopholes”, as I suspect other customers expect when they buy. Based on the customer service response ONLY, you can change my rating to a 2 out of 5.

I had an appliance claim with American Home Shield, and my experience was wonderful. What happened was our son was drying his clothes one time, and the dryer had stopped about halfway through the drying cycle, which wasn't happening just the other day when I used it. And my wife used it about a few days later and she said the same thing. So, I called American Home Shield and they sent out an appliance guy, and he said it was the timer.

Archer Pool & Spa recently came out when the heater for the hot tub was not functioning. I called AHS, told them what was wrong, then they had Archer Pool & Spa call me to make an appointment. It was surprisingly easy. The rep said the contractors should be notifying us in the next couple of days, and they did. The tech came in and assessed what was wrong so quickly that I couldn’t believe it, and he fixed it so quickly. There was a part that got burned out that he replaced, and I was very impressed. American Home Shield is super efficient, and their service has been better than I ever expected as I’d never had a warranty on a home before. We bought a home that the previous owner had a warranty, and there’s so many more parts to this house with obviously, the pool and the hot tub, and a theater, and a security system, and the list goes on and on for this house. So I decided to sign up and I’m so glad I did. I could not have been happier.

American Home Shield sent St. Louis Sewer & Drain Cleaning Services for our slow drainage. They unclogged the stoppage in the bathtub. But the sink was out of their scope of job and it was a pre-existing condition. Nevertheless, they were good. So the drain for the tub works fine now and made it more convenient.

I took "advantage of" AHS's $75 central air conditioning "tune-up". The technician said it checked out OK. Nothing wrong. A week later I turned it on and got hot air. The company AHS contracted could not come to diagnose for 6 days. He then said the entire unit (everything) had to be replaced and he would have to work up an estimate and submit it to AHS. That seemed reasonable but what did not seem reasonable at that time was he said I would have to pay $2,000-$3,000 to replace the lines and electrical. We are on social security and did not expect such a large additional amount but I would see. It is now into week three. The contractor does not answer his phone, his mailbox is full so you cannot leave a message. He does not respond to AHS's emails. That is the same response I and AHS got every time. This has been going on for two weeks and several calls to AHS.

I spoke to seven different representatives of AHS and their customer service level was hit and miss. But submitting the claim was fairly easy and my AC problem has been resolved. There was a lot of back and forth between American Home Shield and the contractor doing the actual work so, I constantly had to call both companies to find out the status of the work order. I couldn't get a straight answer from anybody and everybody kept pointing the finger at the other in terms of where the claim was and its process.

The spinny thing came off the top of the dishwasher and it wasn't rinsing. It was the first time I did a claim with American Home Shield, so I did it online. And I didn't have any difficulties. They sent Suffolk Appliance Parts. They were super communicative. They gave me a 20-minute notice and they were good to go. And since then, I went from not having a dishwasher to having a dishwasher with eight kids.

I had a dishwasher that was dead. I did the claim on Sunday and the guy was here Tuesday. The process was easy and quick. I thought the dishwasher was unfixable but it was just some type of electrical thing and the guy was able to fix it. He had a sense of humor. He was great and very professional. Everything worked exactly as they were supposed to and we’re very happy with American Home Shield.

We had a deficient tube light that I filed a claim for over the internet and I had a good experience. Alejo Electric was very professional and courteous. They provided an excellent service and I was very happy with it. John did an excellent job to get the work done. He explained what was required, what he was going to do, how long it was going to take and what to expect. He also let me know who to contact if I have any issues in the future. So he went over everything.

I usually make claims on the computer and it's very easy. Every time we've called the contractors, they've been very good. One time I looked on Yelp, and I saw that the contractor's stars weren't very good. I called up American Home Shield and they switched the person for me. We recently had leaky faucets and the fella that was sent out was wonderful. We were very pleased with the service.

After contacting American Home Shield for a claim, they open up a ticket and set it up, so somebody comes out and does some work. Unfortunately, it’s never same day unless you call back multiple times and escalate it, and they try and try and try. But they get somebody out there as soon as possible. Usually, I submit my claims online, but then I have to call because it’s not conducive. It’s almost as if they direct you online to avoid having to have you call. When you call, it’s always waiting like half an hour to get somebody on the line. But once you file a claim online, they tell you if someone will get in contact with you within 24 hours. I’d used them because I had a toilet overflow in the house and there was water everywhere. And their response was, “Someone will get back to you within 24 hours.” That's not what I paid a warranty for. I paid for if there's a emergency-type situation, they need to be able to expedite that.

The handle of the microwave broke and it couldn’t be opened anymore. It was 25 years old, so American Home Shield had to get a new one because they stopped making the parts for it. I filed my claim online and a guy came out. He told me they couldn’t do it and then, American Home Shield got to me the next day. I went online and picked out a product. I didn't understand whether I was supposed to call the contractor or they were supposed to call me to do the installation. I had to contact them and they came right away. They actually came out a few minutes earlier, which was fine with me. They called me with a window of when they were coming. They were in and out and did it. Everything works great and there were no concerns once it was put in. It was a great experience with AHS. I’m gonna continue to use them and re-up with it, and I’d recommend them to a friend.

My AC and heater, together, is an old unit and it went out. I got the company that was servicing my AC unit for a year. They came and worked on it. But a month later, the problem seemed to reoccur. They found out something had to be replaced. So we called American Home Shield and we’re going through the process right now. American Home Shield sent out Coaches HVAC and the contractor came out the other day to install the part. He also checked the vents where the air comes out. They did a test and it was supposed to be 15%, and I guess it passed. But when the air blows, it loses coldness.

The washer was leaking in the front and we had someone come out and fix it for us. We just bought our house about three months ago. So, I don’t know if it was something that has been existing. We noticed it a month after moving in. I did the claim online and American Home Shield sent Hotshot Appliance. We were frustrated with them. They came out and only spent a minute in the house. They opened the door to the washer and said that they needed a part and then left. It took about a month and a half for them to get it. Yesterday, when they came out, it was two different guys. So far, the washer is okay, but it’s been a day.

I walked into my guest room, which is a room that's not used often, and I found that my rugs were all wet. I looked around and there's a drain from the AC unit that is right in the linen closet of that room. It was wet too. I put in a work order for it with American Home Shield. When I talked to them, I never had any issues. Customer service was always polite and professional. Heart of Texas AC was their contracted company for this claim and they came out right away.

Recently, I had an issue with my AC. I set it at 75 and as the day went out, it would go up to 80 degrees. It's an old unit so I figured I better get it fixed. I filed a service request with American Home Shield and the contractor came out the next morning. He replaced the fan and the capacitor but it wasn't cooling off the way he wanted it to. So he went and did something else. I called and told him that the temperature was rising again. So he came back and replaced the part inside the unit in the house. He did an excellent job and it's been nice and cool in my house since the repair. I'm enjoying the hundred and semi degree weather 'cause I don't have to be in it.

We submitted a claim online for a fridge that was leaking. That same evening, like an hour later, somebody called us to come by the next day so it was fantastic. The contractor was absolutely great - super efficient, super clean, super polite. He showed up when he said he was gonna show up. It was done in less than an hour, and it was perfect. Everything was great with American Home Shield.

We just purchased a house in March and we called American Home Shield to submit a claim for the hot water heater. They sent someone out and we paid the $75 for the service call. This was on a Thursday and the contractor said he was gonna try to order a hot water heater for us and get it in Friday or Saturday. He couldn’t do it so, we got a text message that they were coming on Monday. So, we thought that we were getting our hot water heater on Monday but we didn’t. AHS sent another company and they wanted another $75. We were not going to pay the second $75. Then, we were told that $440 was needed for modifications. I priced hot water heaters and I could get one for $400. So, I figured we would cash out with AHS and do it ourselves. However, it had to be someone licensed to do it, so either way, we were suckered and we paid the full price.

I called AHS to have my outside AC unit fixed and the representative that I spoke with to get the thing started was fine. But the representatives after that were no good. American Home Shield supposedly got a bill for two items to go into the repair, but the repair service people did not install them. Instead, they installed a new unit and since American Home Shield only paid for the two items, I ended up paying for the brand new unit. I also ended up paying for the whole condenser, installation, and the whole works. Now somebody is in trouble as far as I’m concerned.

We’ve had multiple calls with American Home Shield for the refrigerator in the last seven months. We first called for the freezer. Everything was defrosting in the freezer. And then the temperature started going up in the refrigerator as well. It wasn’t keeping things cold. The contractor put a part in and they thought that was gonna fix it, but it didn’t. So we called back, and the guy came and said he connected some wires incorrectly. So he fixed the wires and he said that should do it, but it didn’t. American Home Shield sent somebody else out and they put Freon in it. But that didn't take care of it either. So we had another call, and then they replaced another part. We thought it was okay, but we kept an eye on it and put a thermometer in it.

The first time the contractor came, the diagnosis was the valve of the shower, but they said that’s not the problem. I don’t think the guy was genuinely professional on his diagnosis. I thought tried to cover up the first time they did because six months ago, the same issue happened and they came in. They said they changed the valve, but still, six months later, it was leaking. I was not happy with their approach to the problem-solving. This second time they came in, they tried to externalize the issue and it was the wrong diagnosis.

The contractors that we've been in contact with last year have been all good. Recently, they fixed the thermostat. The AC stopped running and we thought it might have been something with the thermostat connecting the signal to the AC unit outside. The only thing I don't like is when you know that a company is gonna be bad or not somebody that you want to come by, you can't change it. You can't tell American Home Shield who you want. You got to take what the computer generates.

Filing claims with American Home Shield is fairly simple if it's not a Friday 'cause most places don't open on Saturday and Sunday. You have to wait until Monday. Recently, the contractor came and fixed my air conditioning unit which wasn't blowing out cool air. They called me on a Friday, and they came on Tuesday the following week. But when they came, they were in and out real fast. Everything is good.

Up until now I have had fair to good experiences dealing with AHS and their contractors. Everything from good fast service with explanations of what went wrong or my a part had to be replaced (+) to calling at Friday noon (I didn't plan the breakdown) before a 3 day weekend and getting told I would be contacted within the next 24 business hours and it took them til Thursday to reply. But today really pissed me off. I have a stopped up laundry sink. The contractor arrived early (+) within the given time frame and got right to it. After several tries to snake the drain thru the sink he explained to me that the blockage was in the down pipe that the sink drain fed into. And that this pipe would have to be snaked from the roof. But due to liability issues his firm did not do roof work. He said he would write his report and AHS would probably send someone else. I thanked him & he left.

After suffering a failure of my refrigerator on a Saturday, I thought no problem I have. Home warranty. After calling and being told it would be at least Monday before someone would be available. When the repair tech arrived and inspected the refrigerator he stated he was not sure what was wrong but would order a new circuit board to see if that would work. Part arrived Wednesday and tech installed. That did not fix the problem so the tech then stated that it might be possible the fan motors and other parts had failed. He said he would order and try to see if that would work. I checked with AHS on Friday and was told that the parts would not be available for another two weeks. When I asked what I could do to not be without a refrigerator for three weeks I was told I would just have to wait. Terrible response.

Customer service does not use surveys for feedback so I’m leaving one here. After selling my home I was Told I would get a refund for paid in full policy. Instead being I am being charged additional admin fee for cancelling and no refund at all. Fee is $43. Better off if I didn’t cancel and let it expire. Spent hours on countless phone calls trying to resolve with customer service with no luck and Been hung up on a few times as there are no surveys for the calls. I Don’t recommend AHS for this reason.

I've been with AHS for approx 18 months and have had approx 7 phone interactions with them to date. ALL phone interactions appear to have been with an overseas outsourced agent. ALL phone interactions have been EXTREMELY difficult due to language barrier issues. ALL phone interactions have been lengthier than they should have been due to the aforementioned language barrier issues.

I am trying to work through them to get my AC repaired. It has been 7 days since I placed my service request and I still have gotten nowhere. It is currently 105 in California and my family is without AC. They keep saying they are waiting for paperwork but when I contact the vendor they tell me they aren’t able to connect with the insurance. The service is ridiculous. Their agents just read off a script and are of absolutely no help. I asked for escalation and they tell me they have no supervisor. I pay my monthly payments on time for what? All I have gotten is horrible service and no help. I have told them I have kids and elderly parents at home but clearly it means nothing. My request has been placed for 7 days and I have called them over 15 times. I would not recommend this company to anyone. They are useless and just take your money but offer no help. I will personally be switching coverage ASAP.

My AC went out so I called American Home Shield and filed a claim. I then got email confirmation on the expected time the contractor will be here. They came on Memorial Day and the interaction I had with them was very good and professional. Now, the AC is working okay.

Recently, there was some leak that MSE Plumbing fixed. Submitting claims through American Home Shield has been okay online. Getting a contractor out to our home could take a few days. And to be able to say, “Somebody’s not allowed on my property ‘cause he caused me injury,” is difficult. They have one contractor for appliances who’s not allowed on the property, and it took me four times requesting to make sure that they didn’t send them out. I did a lot of referrals to them. So, I hope they would hear what I have to say. I refer clients to them daily.

American Home Shield is a little hard to deal with. It seems like pulling teeth sometimes to get them to do stuff. The first time, it was for air conditioning, which never got resolved after them sending three different companies out. They paid us a lump sum to go ahead and have it replaced by what we wanted to because they kept sending out somebody to fix it, and they just weren’t fixing it. But the plumber they sent out most recently was excellent. The dishwasher repair guy was very good as well. Overall, we've been satisfied with AHS.

The people at American Home Shield gives really good care. Usually, I'm able to have a technician within the same week as when I made the request. We recently made a claim for the Maytag washing machine that we have, and ProServ came out, took a look at it and said there was nothing that could be done to repair it. With the warranty repair, they went ahead and gave us a selection of different types of washing machines we could choose to replace it. We were very happy with the selection that they chose as the primary one ‘cause it had all the main types of things that we would want to replace with, including some of them being upgrades. They arranged in about two business days with their delivery company, and they were able to drop it in within 15 minutes of when they arrived.

I got an email that American Home Shield offered an inspection on the cooling system for $75 and that’s something I’d like to have done. They hadn’t ever offered it before that I knew of, and I thought it was a wonderful idea. So, I had them come out and do it. The representative that I dealt with was very courteous, on time, and thorough. I’ve never had any bad experience with American Home Shield, and I would recommend them to anybody else that was looking for a home warranty.

The air conditioner was leaking in the basement, and AHS had it fixed. I went through the website, and I didn't have any problems. And then I was told about how long to expect the contractors. It took longer than expected. But they came when they said they would come. It was about eight days from when I submitted the claim before they were able to make it out because that was the first available appointment time. The contractor was professional and did a good job.

The water heater is leaking water. I was told that it was not up to code. The contractor was saying that we would have to run it through American Home Shield and see what they cover and what needs to be done. But AHS doesn't cover things and we're gonna be out of $500 if we go through them. What they're charging is ridiculous. They’re also probably charging more than if I go through a regular person and even though we can get the parts cheaper, it has to go through them. The water heater has to be repaired eventually and more likely, AHS will replace it. But I can still get it all cheaper by going through a different route. The other thing that I didn't like was with my refrigerator claim. My refrigerator costs $2,000 more than what they've given me. I was really shocked. I had a choice between black or white and that was it. Now, I’m really looking for somebody else.

I was having a lot of heat upstairs and I couldn't figure out why it was so hot up there. The first time, it was just a little warm. Then it got unbearable so I realized that there was a problem with the fan. I had been calling American Home Shield about it and they kept sending this company called Greenway. I had the worst experience with that. Greenway shafted me over and over. If it looked like it was something that was gonna take some work or something to fix, they said that my warranty didn't cover it. Then, I'm out of $75 which is my day's pay, and nothing was done. And they're the only company. It seems like they're getting all the business and American Home Shield doesn't have anybody else to service this area.

Everything's fine with American Home Shield. They're always pretty prompt at getting back to us and letting us know what company will be coming out. Depending on how much coverage you want from American Home Shield, they take care of it. They're very good when you call or go online to contact them. As long as you've got your customer number, they care of you. So far, the claims have mainly been for AC because this house is older and has a couple of units. We've replaced one already and we've got two more. When they start acting up, then we have to call and get someone to come out and check them.

I talked to an American Home Shield rep over the phone to file the claim for the air conditioner and that interaction was excellent. We're normally given 24 hours to expect the contractors to come out and this time, they came sooner. It was excellent dealing with them too.

I was told that I may possibly need a new air conditioning but the guy from NB Mechanical came over and looked. He said everything was fine and he put some coolant in there. Everything has been fine. Plus, the reps from American Home Shield were nice and they were really good.

Normally, we call American Home Shield to submit our claims. Often, we don’t really know if what we’re calling about would be covered or not. And so it’s nice to talk to a person, because usually, also, we don’t wanna wait a long time. We’ve been with American Home Shield for a long time, and back when we started, we've filed claims mostly by phone. And then they got the computer system set up where you could type in what the problem is. But since I don’t understand a lot of these things, I always like to talk to somebody.

Perry’s Pump Repair troubleshot and figured out our well pump needed to be replaced, and they replaced it. They were very good, very professional, and informational. Submitting claims through American Home Shield is easy. You can do it online or call them. And because it was our well pump, which brought all the water into our house, I had gone with the online. It said it would take up to 72 hours, which was not okay. And so, I called them and asked if there was any way to put a rush on the claim because our whole house was out of water. They called right away.

We noticed from the drain pipe of the the air conditioning unit inside the home that it was not draining fluid. We also noticed that the brand new furnace was getting water in it. Water was coming from the fact that LA Contractors who had put in our furnace in February through American Home Shield improperly installed it. When they put the furnace in, they did not level the cooling coil when they had to do the modification from the old furnace to the new furnace. Because of that, it put water in the furnace. It also caused the air-conditioning not to function properly.

My AC was kicking in and out. And the issue had been the low pressure switch. Submitting my claim with American Home Shield was super easy. I've done it both online and over the phone, and they got back to me within the next day. Either way, they got back to me promptly. They sent AC Doc Heating & Cooling out and they were good. AHS could bring the price down a little bit. It went up this year by like 20 bucks. It's kind of pricey but it’s worth it.

Sometimes it's difficult to schedule with the people that come out. But if I can connect with them and if they can give me a narrower time, it will work out fine. I also never liked the fact that I have to wait from 12:00 to 6:00 in order to get anything done. They don't stand behind the product either because they put in some lights that didn't last very long and they wouldn't back it up. They wouldn't replace them for free. But otherwise, I had no problems using their website.

I had noticed yellow staining on the bottom of my toilet and some water leakage. After filing a claim with American Home Shield, they sent MacLin Plumbing out. The service was very good. The plumber tightened something behind the toilet, and it has been working well since then. Our experience with American Home Shield has been very good. I'd tell others to get it.

I canceled my contact but was not told that the company doesn’t extend its coverage through the full 30 days that I paid for. Contract was canceled the day I called, only 5 days into the month. I will not be reimbursed for the other 25 days, nor will I be covered. And then I was charged an “administrative fee” of $7.32 for cancelling. When I requested to speak to a supervisor, I was told that the supervisor would not speak with me and refused to give me her name. I was on the phone a long time trying to get answers, and was put on hold for a longer period of time than actual conversation with the representative. She had to continually put me on hold to ask someone else questions. I am very disappointed with AHS. I left another warranty company to join AHS. Big mistake. If I could give AHS no stars, I would. I will not recommend them to anyone, and will let my experience be known to all my friends.

First summer in this approx 15 yo home. A/C compressor stopped working on 5/26/19 -- Memorial Day weekend. Made our first call to AHS since buying the home last August. Paid AHS $75 to have a service technician diagnose the problem. He was here on 6/6/19 and recommended the compressor -- manufactured in 2005 -- be replaced. Said he would talk with AHS and be back in touch. Rec'd an e-mail today (6/13) from AHS that a new service contractor has been assigned to us.

It was very easy to submit a claim with American Home Shield. I just got online and submitted the claim and someone called me back and scheduled the service for my AC. When the contractor came out, I was not there but my Realtor met them. I communicated with the contractor via text and he was responsive. It was all good. Everything was fixed and the AC seems to be working fine.

AHS sent a plumber to my home for a pipe leak ... did not fix leak, only made hole all up my wall cutting out drywall. Did not fix. Left mess. Then guy they sent said, “I got go thru your cabinet to get to pipe,” and I have call AHS to see if they cover main hours to do work. Still leaking pipes. I get call From AHS saying the plumber said he had to go thru cabinet and they don't cover that in the warranty cutting thru wood so I can call plumber, see what they charge me out pocket to pay myself. So no this warranty has not work for me. Waiting on a call to get a second opinion ‘cause the pipe is not in the cabinet. It drywall to cut that already has been damage by guy they sent. Horrible experience. Contract did not work. I still have a leak waiting on a call to get second opinion from another plumbing company. This guy sent just put holes in my wall -- left I still have leak.

Garage door repair person was sent out - the Spring was not covered under their warranty so in addition to paying $125 to generate a work order with American Home Shield, I also had to pay $535 to the Repairman to repair my garage door. What did I get for $125? Ace's Garage door repair does free estimates so I didn't get anything for the $125 paid to the Warranty company and I'm having a hard time trying to get refunded. I've spoken to 7 people in Customer Service - The calls are routed overseas and they spend 15 mins doing verification and repeating every word that you say. It is very annoying dealing with these robot people that do not use common sense.

I have the combo plan where I pay $75 per technician visit. A/C was not working when I turned it on this season. Called AHS and they sent out CWS Mechanical from Commerce, GA. I paid AHS $75. When the company came, there were two people. (Apparently, one to divert attention and one to act like he was doing something. But I was too smart for that.) 1st thing, CWS MECHANICAL asked me to pay them $1300 for a line set and freon. After hooking something to my less than 5-year-old unit, they said it had zero freon. Funny, it worked the 3 previous seasons just fine. They said it had a slow leak. If they were no refrigerant (not Freon, but 410A Puron), how could they determine a slow leak?? Then they said they knew it was the line set, but they did not have the proper tools to test the lineset.

The contractors that American Home Shield sends out usually come during the day when I'm at work and they have been able to do the work without me being there. I submitted a claim for the garbage disposal online and it's perfect now. I also spoke to a representative once but that experience was negative. My rate went from $40 to $50 so I called to complain. It went up $10 and in 12 months, that's $120.

Every now and then, I have a hard time submitting a claim. Last week, I had a couple of issues getting online. I could log in but it wouldn't let me request service. I just called the 1800 number. The representatives are very nice and helpful. All of the contractors American Home Shield has sent have been good as well. A while ago, the lighting in the basement was not working and we were afraid that there was faulty wiring. But there was not and Professional Design Systems did fix what was needed. My only complaint is with the plumber last week. I was hoping for him to check the toilet thoroughly but he just went, "Oh, it's this thing." He wouldn't give me any help with further plans. I also wanted a receipt but he doesn't do any of that. I wish the contractors would just give me a receipt but they don't. Other than that, everything has been great so far. I have even recommended American Home Shield to my parents.

We had United Air Temp come out and check our air system in the spring and our heating system in the fall to assure that everything was okay. Plus, the only way that American Home Shield will cover it is if we had that checked. When we have a claim, we go online and put in what we need, and then they have somebody call and schedule a time. And then the contractor comes out and do whatever it is they have to do then charge us the fee, which is $75 now.

My sump pump was backing up and so I filed a claim with American Home Shield. It was two different claims. The first one, I spoke to somebody. The issue wasn't resolved. And the second claim, I did it on my own on the computer. The same contractor came both times. He was fine and the service was good. He said he fixed the valve. And I haven't had any water back-ups since then. My whole basement would have flooded if I didn't get it done. It was a great experience. I'll always recommend American Home Shield. I found it very valuable.

There was a leak in one of the gasket in the tank of one of the toilet. I filed the claim online and American Home Shield text messaged me that BB Lewis Plumbing would contact me 24 hours. The guy scheduled an appointment and he called me. He came, explained things and he made the gasket sealed tightly so that it wouldn't leak. Before he left, he told me that if there would be any issue, call him back and he'd come back if need be. It was fixed and we had a great experience.

When we call American Home Shield to file a claim, it’s impossible to get them, and when we get them, the people are generally abrupt. I asked in certain instances to use vendors that we've used before and they didn't do it. When you call back after you find out that they didn't book it the right way, it's a pain in the butt. They would tell us that we would hear from the contractors within a certain amount of time but I've never had a problem with the contractors getting back to us because as soon as AHS gives me the information on who it is, I call them. Most of the people who came out were friendly but they were all similarly mentally situated that you can't do much because AHS wouldn't approve stuff and they're always chasing parts.

I call my claims in with American Home Shield and that's pretty easy. When I had an AC issue, somebody was supposed to come but no one did. He never did what he said he would do. We were without services for a little over a month. But the second person that was scheduled to come was very nice. He was the best service person that was ever out to our home.

We had American Home Shield years ago. We got them when we purchased the house, and the previous owner had purchased it for a year as a security blanket for us. We had such a good experience with them back then. We kept them for six years until we moved to a condo and didn't really need a policy anymore. And we just bought a new place last year, and I thought, “Oh, I’ve had such a good experience with them. I’ll go with them again,” and I regret it. The very first claim that I filed five months after we moved in was on my air conditioner. And it took three attempts and they could not work on the system because we’re in a condo and it’s a system they didn't know what to do with.

When I made a claim with American Home Shield, I understood the reason I needed to call versus doing it online. We had a company out in the past that was unable to perform the services so consequently, I wanted the company that I would get - through American Home Shield - that I had used in the past. There was no problem in connecting us with the air conditioning company I was happy with in the past. The technician was excellent. Someone had to come back out for a final resolution and that took three days. We almost have a resolution in the sense that we are waiting for the inside unit to be ordered then installed. We are not quite there yet, but we are moving on.

The AC wasn't cooling for the majority of the day and we submitted a claim to American Home Shield, but it is not quite fixed yet. But they've been pretty good with the claims process. The contractor came back about a week ago. And last night, the AC went out again. But the contractors that American Home Shield have sent out were always very understanding, and they did their job very fast which is always good.

My claim experience for the locks went great. American Home Shield did exactly what it was supposed to do. The contractor was very efficient. He got here when he said he would and changed everything out in about 25 minutes. We tested them out before he left and they’re all working.

My water heater broke and then the contractor sent by AHS came to fix it really quick and fast. It was convenient. He was good, nice, and cleaned up whatever he did. The performance since the repair has been excellent. It’s working normally now.

The first time that Randall & Sons Plumbing came, there was a pump that wasn’t pumping liquid out, and they fixed that. That was probably 3 months ago and this last month, end of May, we tried to have them come out for some blockage between the pump going out to the septic tank. We had septic coming out in the yard. Water was blocking it so instead of the water filtering out to where the water and liquid goes out to, it was coming up the top of the septic tank itself. They said that they didn’t really deal with that type of issue so they didn’t come out. They didn’t think American Home Shield would cover septic issues which I was surprised at. I thought that would be covered. It was in the warranty. I just wish a little more clarification on septic issues and what the warranty covers or doesn’t cover so it wouldn’t lead to confusion in the beginning when calling in.

I submitted a claim online to American Home Shield for the microwave and it took a few days for the contractor to come out. He checked to see what part it needed, and then ordered it. He told me that they would reschedule with me once the part came in. It took about a week for the part to come in. He fixed it and since then, it has been fine. I would recommend AHS.

My heat pump wouldn’t come on. I went online and I submitted a claim to AHS. It took very little time and I’m just really impressed with them. I wasn’t sure how it would work out, and what kinda people they would send to the house, but the claim process was really simple. They were also quick to get someone out to the home. And the people that they sent were very professional, nice and did a good job.

I had two completely separate issues that Grade A Plumbing worked on. The first one was a valve under the sink, and someone else had had a home warranty repair on it nine months ago, and apparently, it wasn’t repaired correctly. So, Grade A came out, diagnosed it, ordered the part, came back, and did a good job. They were on time, so I'm very happy. The second issue that they were also called out on four days later was a hot water heater issue. And they were late, but they came out, they diagnosed it, fixed it, and then, like a few hours later, all of a sudden, we had no hot water again. So, they came back out and fixed it. But I was a little disappointed in that my poor tenants had no hot water for six days. So, it felt to me like we should’ve been on the priority list on the callback out since they had come out and not fixed the problem the first time. But we had to wait another three days. They did a good job. But the timeframe was a little frustrating.

My air conditioner would work sometimes, then it wouldn’t. Filing the claim with American Home Shield was super easy. I just called their number and told them what was going on. They put my stuff through to Jordan’s Heating and Cooling. They called me right away, set up the time to come out, and the technician came out promptly. He found out it was a bad control board. The only part was waiting for the part to get in which took a couple of days. But luckily enough, it was cooler here. We didn’t need the air so it didn’t mess anything up. When the part came in, the technician was at my house installing it and everything went smoothly. Everything works fine now. We've been with American Home Shield going on 5 years now ever since we’ve owned the house. I haven’t had any issues to deter me from ever recommending them so if anybody ever asked about it, I’ll definitely recommend them.

My air conditioner went out and I submitted a claim online with AHS. Sometimes it takes so long to get someone on the phone, so the online thing is easier. It's also pretty quick. For this claim, the tech called ahead of time and came within the time frame that he said he was gonna come, so it went well. And so far, the AC has been doing good since the repair.

We had a short which was tripping a breaker. AHS sent an electrician who disconnect power to some lights attached to the outside of our house by the deck. AHS then stated they could not repair because the wiring was outside the foundation. I hired an electrician to repair. He identified the problem was not in the lights on the outside of the house, but was wiring inside the house. The electrician AHS sent created additional problems I had to pay to correct and the wiring that was the problem is covered under the contract, since it is not outside of the foundation. I will be sharing this with as many outlets as possible, as AHS is not honoring their contract and hiring poor service providers.

I have been with American Home Shield since 2012. Two service calls in the last year and they both were terrible. Today a contractor no-calls/no-shows after I took an entire day off from work to be here to have my AC repaired. Called them twice and left messages and got no response. Finally AHS was able to reach them and they said they had a schedule change due to an employee issue. How about call your customers and let them know? It's now costing me money to keep AHS because I don't get compensated for my time off from work and it wasted here.

Tried to use our policy. The problem is there are not enough service agents in this location to provide service. Took 30 days to get someone out here for a plumbing leak and they ended up not being able to fix it. Capped off the water to the bathtub and never came back. In the end had to repair it myself and never got my $75 back from the warranty company. If they don't fix the problem they shouldn't charge the money.

I have been dealing with American Home shield for the past five months trying to resolve my water heater issue. American Home Shield hired a local company to install my water heater. The water heater installed is not the correct one. Rather than American Home Shield be involved they have left it to me. The installation took over one month to complete. When I tried to get another company to install the water heater, I was denied. Now that the water heater is not working, I can't get American Home Shield to understand that they should be the liaison between me and the contracted company. Numerous calls were made to customer service representatives that only are able to read a manuscript and then render nothing at all. 300 hours have been spent on the phone this far.

Our bottom floor AC was not working upon moving in. We waited a week to see if it was just a glitch and because we were busy unpacking. The more we unpacked downstairs the hotter it got. So I notified AHS and by the next day we had someone come out and the issue was resolved by a professional technician. Very much appreciated and a good thing to have as a first time home owner.

I'm happy with American Home Shield. When the drain had stopped up on the AC, so it was leaking badly, I wasn't able to fix it myself. I made a claim over the phone with American Home Shield, and my interaction with their rep was really good. We've had to do that three times and it's been good. They're good about getting things done, so I'm happy with it. The contractor did good, too. He was a really good guy. He came in here and disassembled some stuff and got it going. We didn't have a major problem, but we had a lot of water that was coming out into the carpet. And we had a lot of towels and fans, so it worked out okay.

So far, my experiences with American Home Shield have been great. They have been able to handle all of the situations that I've encountered with regards to having things fixed around my home. So I haven't had anything bad with the exception of the very first company I used. I had a horrible experience with them and I would never recommend them. That situation was rectified, thankfully, and American Home Shield is in my good graces right now. Since then, I've done my claims online. That was easy. I did it when I had a leak in my kitchen sink and a stoppage in my two bathrooms upstairs. I went online, logged into my account, clicked on what I needed and basically had an appointment within about two hours. BestWay Mechanical worked really quickly.

American Home Shield sent Sears in for an appliance issue that we had, and they did a fantastic job. And there was so much needed that they just totaled it out, and I took the payoff and paid a little more and got a refrigerator. Submitting claims through American Home Shield has been easy. It’s kinda hard on some of the stuff because then you gotta pay everything upfront. Plumbing-wise, I do not like their selections. I really don't care for them. They only have one plumber that comes out, and he comes from Wichita, which is two hours away. They do have some people that work for them that are from Midwest City. Actually, they're supposed to be coming out today because this will be the third visit.

We were having issues with the AC and I put a claim in with American Home Shield on a weekend, and they called me by Monday and had the contractors out by Thursday. So it was very quick. It was nice. I did the claim online Their online process and the navigation of their website were easy. Their customer service was very professional and timely. They were quick at doing their job, and they got it done.

Last year, my air conditioner stopped blowing and American Home Shield sent Fast Response Team out to look at it. So, Fast Response came out, and they told me that it had a leak that they fixed and that I had to pay for Freon, which they’ve charged me one thousand and somewhat dollars for. The guy told me what amount it held, but I would not know the difference. I paid it, and the air conditioner worked. We didn't turn it back on until this year. So, the first day I turned it on was Memorial Day weekend, and it did nothing. I waited and checked the fuses to make sure nothing triggered. I turned it on again and it came on, but nothing was blowing.

I submitted a claim online to American Home Shield for my tenant's AC. Navigating their website was very easy and I got a response like I normally have with all the claims that I’ve put through them. Their contractor came and after they did the initial check, they said that it was frozen. Since they went back out on a Saturday to fix the AC, I haven't had any complaints from my tenant.

This last time, American Home Shield was exceptional in scheduling for someone to come out for the plumbing claim. The contractor was prompt and I was extremely satisfied. They were very professional and did excellent work. I got no issues at all. In fact, they followed up and checked to make sure that everything was fixed.

I put the oven on broiler and the element went out. It caught on fire. I had to hurry up and turn it off and throw salt in there. I called to file a claim and talked to an AHS representative. Then the contractor called within the same day. The guy who came out was very professional and friendly. He explained in detail what the issue was, but he told me that he didn’t have the element on his truck. He would have to order it and as soon as that part got in, he would bring it over and that was what he did. And It has been perfect since. I'm diabetic, so I depend on the broiler feature in my oven versus steak. So, I was very happy once I got it fixed. Overall, American Home Shield had been very professional and everybody that I needed to come out to my house came out. I had three separate incidents and our experience with AHS had been wonderful.

The online claims process of American Home Shield is painless. After I submitted the claim for my dishwasher, they contacted me the next business day and we scheduled another appointment for the contractor to come out at my convenience. The contractor was very polite and the first visit was really good. He diagnosed the problem, went outside, got on his phone, talked to another co-worker, came in and realized that he was incorrect. There was another part that needed to be ordered. He wrote it on his notes and left. When the part came in, he called me to reschedule the repair. The follow up was complete and everything had been working fine.

The AC’s motor went out and it affected the whole upstairs. So, it needed to be fixed. Submitting the claim online to American Home Shield was easy and there was nothing to it. The contractors were both great. There was one who came out and looked at it, and another one who repaired it. They were very professional, courteous, on time and they did their job. Since the repair, the AC has been working perfectly.

The two main things I called American Home Shield about have not been corrected, and one of them is never gonna get corrected because they say that they don’t do that. I submitted my claim online and when I didn't get a response, then I called. The representatives were nice but the plumbing people that they referred me to first, for the hot water heater, don’t do the Home Shield anymore. So I lost about three weeks there. The contractor was supposed to have ordered a part and then come back. Finally, I called back again to Home Shield and I told them what the contractor told me, that they don’t do Home Shield. I told Home Shield they had to send somebody else and that’s what they did.

The issue that I filed a claim on with American Home Shield was handled okay by Discount Contractors. I was a little bit disappointed that I had to submit the second claim. I had an earlier claim where they replaced the garbage disposal. And in replacing the garbage disposal, they discovered that the kitchen sink was leaking, but they wouldn’t repair it. They had me call in a second claim while they were already here. They said that they thought it was an American Home Shield policy. All they had to do was replace one bolt, and that cost me an additional $75, so that was disappointing. If you’re here working on the sink and you’re replacing the garbage disposal and it’s leaking, it makes sense that the two would go together. I can understand if it was the bathroom sink, but they were under the sink replacing the disposal and even sent me pictures of it.

We had several claims to AHS about the dishwasher. By the time AHS added all the deductibles I paid, I bought a new dishwasher. And then, when they sent someone out the last time, he was like, "This is irreparable and you need a new dishwasher." So, he let AHS know. And they hooked me up with a company to bring me a new dishwasher. Those people showed up and told me they couldn't put the dishwasher in because I needed to have an electrical outlet installed. Dishwashers are hardwired into the home. So, he just literally talked to me like I was a fool and left and just left the dishwasher in my living room.

We had a recent claim with AHS for a garbage disposal and it had been easy for us to navigate their website. The garbage disposal was making some noises and we thought it was getting ready to go out. The contractor knew exactly what he was doing and gave us good advice. He checked it out and found out that there were no service issues. In fact, it wasn't making a noise when he got here and so there was no repair necessary. He just told us to keep an eye on it. We love American Home Shield. We've been with them for almost 20 years through three houses and we're very satisfied.

My AC went out recently and I called American Home Shield. They had an automated system so it automatically fed the data to the repair guys. Within an hour, they called me. The tech was a pretty straight shooter, which I appreciated. He didn't turn around and try to sell me a $15,000 system. But he did say, “Your particular system’s using a coolant that’s no longer made. So, you need to start planning for the future.” I had it serviced last year and the guy back then didn't tell me that. He just tried to sell me a $15,000 system. So, having a little bit more information was terrific. The recent tech suspected that a wire was burning out because one of the contacts was corroded. So, he directly wired it with the copper wire since the copper is less corrosive and should provide a better overall contact. It’s been three weeks that we’ve used the AC and we haven’t had an issue.

We have two air conditioning units - one for the upstairs, one for the down. The air conditioner upstairs wasn’t working. We called a repairman. It was before Three Brothers came. The repairman said that it was a plumbing problem, and that we’d have to call a plumber to get the line blown out. But he told us that he believed that the stoppage was in the U-joint underneath our bathroom sink. So, to save the $75, we took the U-joint off ourselves, cleaned it out, put it back on. The air conditioning worked for a couple of days, and then it quit again, at which point, we called American Home Shield. Because not only had that quit, but the same day, our downstairs unit also quit.

We had a light in my upstairs bathroom that would not come on when we turned the switch on. I put in a claim with AHS and everything went fine. The guy came out and fixed it in 30 minutes. So far, the lights have been working good. I would recommend AHS.

I am a real customer. My contract number is ^^. I reported a faulty AC on 6/5/19. It took two days for them to send somebody. Till today (6/11/19), the AC does not work and I have not been communicated what is the status of the repair job. Made several calls to the contractor and all they say is that the status is "pending". No indication of when the problem is expected to be solved. Calling American Home Shield help desk is a waste of time because nobody knows anything. They don't even have the records of the case. They just promise to find out and have somebody call you back, but nobody does. No email, no phone calls, nothing. Meanwhile, my tenants are suffering scorching Florida heat. It is not admissible that the repair of an AC takes more than 3 or 4 days and besides that, they are totally unresponsive and uncommunicative. I will place as many complaints as I can about this company.

Customer service is completely clueless. I keep speaking to people that have no idea what is going on and is not able to solve anything, I called the I don't know, I don't care attitude. They always put me on hold, I am spending at least 4 hours a day trying to get my problem solved, but nobody is really able to help. Everything started 2 month ago when I put my first claim, plumber found nothing, but he charged me for an uncovered item, which I paid out of my pocket. I kept losing water... I found a leak while I was replacing a shower faucet, I opened the tile from shower and found that the main valve system was leaking.

I filed a claim online and had a phone call back and a plumber to my house same day to diagnose water heater. Plumber says it needs replaced and now I am on day 6 with nothing to show for it. My wife and I have been on the phone every day multiple times a day and all they say is it is under review and will try and expedite meanwhile I am running my family to other family members homes to take showers and do laundry. Possibly if the call center was in the United States and not the Philippines like they told us during one of our many phone calls communication would be better. It is a hot water heater not a doorbell for crying out loud. If this is expediting I sure hope my A/C doesn’t go out this summer.

We recently bought our home and our Real Estate Agent wrote a home warranty into our contract. American Home Shield. They were paid by the title company... a month later they say they never got paid even though I have the canceled check to prove it. Their customer service rep Jake put me on hold more than 8 times to “check” on that. After 40 minutes on the phone with Jake, during which I demanded to speak with his supervisor no less than 10 times, I finally hung up. His supervisor either refused to talk to me or Jake never told him/her. I am livid. I have already had to pay out for repairs that they were supposed to cover. I suppose this is how they manage to make money... sell policies but don’t actually provide the services!

I had a home inspection done on my home but was unable to turn it on. During the time to inspect it would work, the sellers disclosure claimed it was in good working condition yet 23 years old. Had service on it a year before. So I asked for a home warranty and send me a guy out from a company who had no clue he was there servicing for a warranty claim and thought I was paying out of pocket and told me I had a large lack of refrigerant and suggested I add 5 pounds. I said find the problem and what’s causing it because this is under home warranty. Did a leak test and saw the coil was bad.

AHS uses a call center in another country and they do not give a crap about the customers. I tried to cancel my service and was told by one person there was no cancellation fee and then received an email 2 days later notifying me I am being charged a $41.99 cancellation fee. So I call again and get another person from a foreign call center, who tells me I owe $25 for canceling mid contract? I had a one year contract and then was paying month to month so I am not sure how I am canceling “mid contract”. Now I am sitting on hold for 30 minutes while the person at the call center looks into it. I am done. I will never use them again or recommend them to anyone. They have put me on hold several times and did not resolve anything for me. I finally just hung up.

I have had American Home Sheild Home warranty for years and I have be happy with it for the most part. However, in May my nightmare began. With warm weather approaching I took advantage of an AC check up. The tech came out and informed me that there were several things that needed to be replaced/repaired. No worries right... He submitted the work order and American Home Shield sent another company out to do the repairs. Ok, odd but ok just get it repaired. New company refused to touch it due to it being a work order from a different company and leaves. I contacted your company, who has now shifted the call center abroad, and was talked in circles and I had to fight to talk to a supervisor. Supervisor talked in circles too.

American Home Shield scammed me--took my money and then told me that my problem, which I verified was COVERED (broken kitchen faucet), would not be covered because of ONE MISSING SCREW!!! I was on the phone with them for FOUR hours today!! Not only do they outsource their calls and claim to be unable to transfer you to a supervisor in the USA, but they disconnected me several times!! SEE YOU IN COURT, AMERICAN HOME SHIELD!!! YOU ARE BEYOND AWFUL!

I called in a claim and the rep I got was very nice, professional and interested in my problem. The person wrote it down and got onto it right away. I was supposed to expect the contractor Beach's Air Conditioning & Heating between noon and 4:00pm. The young man that came, Robert, was very pleasant, fast and thorough. He had my air conditioning working again in about 20 minutes. I was very happy. It was an excellent experience. It was very professional and my problem was resolved very quickly. After the repair, it was cool. Before that, it was hot.

The knob of the shower faucet broke, so it had to be replaced. I went to my computer and submitted a claim with American Home Shield. The tech was professional and he did the job fast. The shower faucet has been working great since the service.