American Home Shield Reviews

The contractors that AHS sent for the garage door were very good, precise and they finished what needs to be repaired. It was fine. Everything was good. Their work was efficient. But I’m not happy with American Home Shield’s new policy of the $70 fee for the technician that comes out. But everything else was fine. Their quality of service is good.

The garage door opener’s remote wasn’t working properly and I submitted a claim online to American Home Shield. Ace’s Garage Door came out the next day. The rep explained everything that was going on why it was not working and he took care of it that day. Since the repair, everything has been working great. It was a really good experience.

My dryer was not working and when I requested for service over the phone, the interaction with the rep was good. I called on the 4th of July, and the first company American Home Shield gave me wasn't gonna come out 'till next Thursday and I needed to do laundry. They finally got me another company that came out today, but they gave me a timeframe from 8:00 to 5:00, so I had to call out of work. When the tech came over, he looked at my dryer and he had to order a part. He was very nice and professional and he's gonna come back next Tuesday, but it's the same 8:00 to 5:00 and it'd be nice if they gave an 8:00 to 10:00, so I'd tell my boss I'm coming in late. I wish somebody came up sooner and gave me a better timeframe. The problem also hasn't been fixed yet, but hopefully, they're able to fix it once the part comes in.

I submitted a claim online to AHS for our dishwasher that wouldn’t close. Navigating through the website was fine. It said that I would be contacted within 24 hours. But if I was not, AHS gave the name of the vendor and I could call them. I had gone online on a Saturday. I waited until Monday, called the contractor, they talked me through the scheduling and scheduled an appointment. They came out, saw the problem, ordered the part and came back in when the part was in. It seems to be fine now. AHS has been right on the money. If I contact them, they send the vendor and they have been fine with me fixing it or even replacing the item as necessary. I have no problems with AHS.

We had a leak under our sink, and it ended up being the garbage disposal that the contractor replaced. I filed the claim online with American Home Shield and it was very easy. The contractor was here the next day. They were very professional and the quality of work was great.

My husband called an AC claim in to American Home Shield and although it took the contractor a little bit longer to come out, the gentleman explained that they had been so booked up because a lot of air conditioners had been breaking down. So I understood that. Besides, he was a good guy. He showed me the problems. Plus he took me outside and showed me what he was gonna have to do to fix it. Instead of just saying what he was going to do, he showed me and I liked that. Then that was what he did. We had to pay some more though. Altogether, we paid about 396.60 but we're happy because we got the problem taken care of and the AC was fixed. It is working right now. We're satisfied.

The air conditioner was working but it wasn’t blowing. I submitted a claim for it with American Home Shield by making a phone call. The claims reps took my complaint and then they sent out a tech from Air Conditioning & Heating Wizards. The guy that I spoke with initially said it’d be like a week for a contractor to come out. And I said, “Well, we have elderly parents in our home that are on oxygen. We really need it done quickly.” And he was able to send somebody out to check it on a Sunday which was only a couple of days. And then, the tech came out and he wasn’t able to fix it that day due to the fact that the part had to be ordered. So, that came in on like a Tuesday and he fixed it that day.

We filed a claim. It took them a week to come look at our AC. Then they want to charge us over $400 to fix our AC. My husband is HVAC certified and what they are trying to fix isn’t even the underlying problem. Not to mention our AC is over 19 years old. Terrible do not use this company.

Our AC went out yesterday and even though we live in Florida and we're under a heat advisory, the earliest we can get someone out to even LOOK at the AC is five days from now. So their 24 hour emergency service promise is bogus. I have called multiple times just trying to get someone to help and there has been no help whatsoever. They contract the work out to people who don't give a damn and have horrendous customer service. Then AHS does nothing to help. I believe this is their business model so the customer will get frustrated enough to pay for it themselves. The unbelievable frustration I have had over this makes me realize having this warranty is just not worth it.

When my A/C broke down in 100-degree heat index summer on a Friday morning, I was told that they couldn't commit to finding someone for same day service because "it's Friday". The technician told me that they aren't contracted for weekends so it would be Monday before he could get there. I spent 25 minutes on hold because they didn't know who I should talk to about a complaint.

We've had American Home Shield forever. Submitting a claim and paying upfront have been easy. We like all that. We recently had an oven that was broken and the contractor said it was fixed, but it still didn't work. The tech came back and worked on it. But now we have two broken ovens. We were out of town for a little bit and we didn't hear from them at all. We finally called them back and we are supposed to get a callback from them. But we're pretty confident that it's gonna be resolved because for most of our things, we've been satisfied with the resolutions we got from American Home Shield.

If I could give a negative 5 star I would. I requested service on my dishwasher 6/19, technician came out the next day. They had to order parts, I was already not happy at the turn around time. They came out again when the parts arrived and I had to wait for another service call which was 7/2. Tech was supposed to be 1-5pm. He called saying he would be late between 630-700p. He arrived at 730p. Took the parts out of the box and realized he needed a seal, again needed to order parts. Now waiting again for the parts. When they arrive the tech did inform us they were booking service calls out 12 days... I am now fuming. I called AHS. 1st call got hung up on. 2nd call stated I needed to talk to supervisor. They put me on hold for 1 1/2 hours with no updates, then hung up on me. I called again. They said a customer client relations would call me the next day.

The idea of an insurance policy with American Home Shield was great, coverage for appliances, etc. When we actually had issues, they didn't come to the party and took ages to actually give us an answer. We spent hours on the phone being transferred, pushed on, etc. until eventually we just got hung up on and had to start from square one. They give you short term fixes but don't actually cover replacing an item. Therefore you're left with at most a years solution for your appliance. It wasn't what we were after. I felt we were sold the world and then when we needed to make a claim, it was a waste of time. We finally got so frustrated, we just purchased the new appliance they were supposed to fix that was listed under our policy. I wouldn't waste my money renewing our policy. Good in theory, not in practice.

Beginning 5/29/19 called in a service request for my water heater & paid $125 fee. 5/31st no one showed. Called AHS same day spoke with Shemar ** who stated has an appt with same vendor Complete Comfort HVAC for 6/4/19, which after spoke with them no appt. was set. I took off work for nothing! After changing vendors & several calls late. On 6/6/19 made 2 calls spoke with Keishanna & Jim who advised cancelled service request, will get refund w/in 7-14 BDYS & confirmed with dispatch #**.

We really like American Home Shield. We started using it with a rental home we had in Stillwater, and it worked out so well there. With the response and the quality of people they use, there’s no reason not to use it. Submitting claims online is very easy. I recently made one for my air conditioner, but it ended up being a plumbing issue. We had an on-demand water heater go out and American Home Shield covered it, and we had a new on-demand water heater system put in. I called in on a weekend, and the contractor came out Monday. They spent time looking at it, investigating and making sure they knew what was going on. They tried to help us, so I was pretty impressed with those guys.

I had my recent claim for the air conditioner expedited through American Home Shield. The service schedule was adjusted four days and the contractor came out. The air conditioner was making a noise. But the contractor didn't fix anything. They just put Freon in it and tried to sell me a new one for 30 minutes. It was disappointing that they didn't do anything about whatever was causing the noise. But as long as the air conditioner is running and cooling, then that’s fine. The tech was courteous but he was a salesman. But American Home Shield's service is always good. I've had them since 2003, so I'm a solid customer for years.

I had a drain in my kitchen sink and it wasn't holding the water, or it was backed up. I called AHS on the phone to submit a claim. The rep was very friendly and helpful. He got me all set up. AE Plumbing came out and took every single part, cleaned it, put a sealant. And it's been fine since. The contractor did a really nice job. He was a very nice kid and friendly as well. He worked on my toilet too. It was loose. He fixed that up and haven't had a problem with that. I've had a good experience with AHS.

My washing machine was leaking and when I checked online, it did not demonstrate that it was covered. So, I called AHS about it because I wasn’t sure if it was covered. Then they asked me what time would benefit me for the repair and I gave it to them. After that, the techs from Good Shepherd Appliance and Repair showed up when they said they would. I had very good interactions with them and overall, I was very satisfied with my experience. I would also tell others that AHS has done well to us.

American Home Shield's site is very user-friendly. I filed a claim for the garage, and the online process was very easy. Edelen Door & Window came out very fast. They were very honest, open, and they did the job well. The garage is back to normal.

We submitted a claim with American Home Shield for our AC by phone and their reps were very helpful. It happened on a weekend and they were able to send Yantra Air out the following day. Dealing with the contractor was excellent. He just came in, did his job and fixed the air conditioner within a short period of time. He was very helpful and considerate and he interacted very well with my husband. The AC is working fine since the repair.

I have an upstairs room that's not getting cool. There’s no air circulating there. I called AHS and made a claim through a representative. Beaches Air Conditioning and Heating is coming today. They’ve been out before for another unit which they fixed. They took care of everything in that situation.

I've had two claims thus far with American Home Shield. One gentleman came out pretty quickly to repair my air conditioning. Both units were out. He quickly repaired one that day and had to order a compressor for the second unit. However, it took three weeks for that part to come in. I had another gentleman that replaced my washing machine and it was the same problem. He said that it takes a long time for them to get the authorization from American Home Shield. Whoever authorizes the work leaves the contractor hanging for a while. They're left on the phone 45 minutes, 30 minutes during their day while they're supposed to be working. The problem goes back to the service people 'cause people get mad at them. Still, I loved the guy who came for my air conditioner. he provided great service and now we have a new unit. The way we were treated was fine.

The AC wasn’t working properly and submitting the claim online was very easy to do. American Home Shield told me when the tech was coming, and the tech called me and said he was gonna be here in 15 minutes. He showed up in 15 minutes, told me what the problem was, fixed it and left. I recommend everybody who owns a home to have AHS because you never know when something can happen. I find it very reliable, so it’s money well spent.

Our garage door was making a lot of noise when we were inside the garage. And because we just moved here and I had no experience whatsoever with garage door openers, I thought that there might be something wrong. And I really felt like we needed to get it checked out. I submitted a claim with American Home Shield online. The process was very easy. I also filed for lock changes when we moved in. And the service was excellent both times. I liked the immediate response that I got. It was within 24 hours both times. I never expected to have response that quickly. And then, there was contact between myself and the service personnel, so I knew what their name was, when they were gonna be here, and they both showed up exactly on time.

The upstairs air conditioner was not working throughout the day. It would get down to temperature at night. But in the afternoons, it would go up by about anywhere from 7 to 9 degrees higher than it was set. I sent in a claim to American Home Shield online and their contractor had to come out three times to get it right. Each time they called me the very next day to schedule an appointment, and they were in within the day. They just couldn't figure out what the problem was. The third person that came in found there were three things wrong with it. So he fixed all three, and off he went. My experience with American Home Shield has been so good that I just signed another house with them.

US Plumbing came out recently and changed some cartridges in my upstairs bathrooms that were leaking from the faucets. The contractor called me and gave me a time, and I explained to him what I desired. He said he’d have to call AHS to confer with it, and then the work was done. It’s a blessing to have the full package and it would tear my pocket apart if I didn't.

I submitted a claim over the phone to American Home Shield and it took them a week and a half to get someone out. When the contractors were there, they explained very well what was causing the issue and what they needed to do. It took them a day to complete the work and the quality was great.

We submitted a claim with American home Shield for the air conditioner because it stopped working and the drains were plugged up on it. The claim was pretty easy to submit online and somebody was scheduled to come out within a day or two. It was super fast. The air conditioning guy who came was fantastic. He was super quick, took care of the problem, and gave me some ideas for longer-term things because we were talking about potentially replacing the unit eventually. He was super informative.

The AC did not turn on recently and I made a claim for it online at American Home Shield, which was very easy. The contractor came out in less than 24 hours and was very good. Now everything's fine.

We had an AC issue and the AC company originally contracted explained it over the phone that the issue sounded more like an electrical one. American Home Shield switched the order to electrical and the electrician came out. He said, “No. It’s not electrical, it’s AC.” He didn't even know why they would switch it over to electrical without even having somebody come out. Then the order went back to the original AC order and they sent another technician saying that the compressor has to be replaced. American Home Shield ordered a compressor as of last Tuesday, and I suppose they’re gonna come in tomorrow to fix it. My AC is still off and it’s been off for over a week already. But we had another claim and American Home Shield did pretty well on that.

My washing machine's water wasn't coming in very fast. I submitted a claim for a repair over the phone to American Home Shield and had great interactions with their rep. Their contractor came out in two days and provided excellent service. I liked his knowledge and how fast he was at fixing my issue. Since the repair, my washer has been doing great.

I requested online to have my AC unit serviced and it was very easy. The guy American Home Shield sent was very nice too. He called when he was on his way, and he came and resolved the problem.

I made a claim with American Home Shield on a freezer that was not making ice and not getting cold enough. I did it over the phone, and they scheduled someone to come out within 24 hours. I highly recommend the contractor. He was phenomenal. My experience was great.

The AC was blowing but not cooling. I submitted a claim online with American Home Shield and I had a very good experience. The technician was very polite and very knowledgeable. He had the spare part with him and he fixed the problem in about an hour or so. He came the next day, but it was okay because I have two units. The repair was great and since the repair, the AC is still working good.

To get issues fixed, I usually submit claims to American Home Shield online then call to make sure they got my claim. However, my experience hasn't always been great. Recently, the whole handle of my microwave cracked off and Coppock International came out to help me the next day after I submitted the claim. Their techs did a great job. They were polite and friendly. They then ordered the part which took about a week. Now, our microwave has been doing great. The techs went above and beyond and fixed my timer as well as put a light bulb in. With AHS, we've had other contractors that weren't that great, but these people were wonderful.

I have recommended American Home Shield. I have two houses on them now. When we were having issues with the drain on one of the houses, I called American Home Shield. I like their customer service. They gave me Absolute Plumbing and they were out there in 24 hours. We had to use them two or three times and we’ve always been extremely pleased. The drain now is draining as it should.

My recent claim with American Home Shield went fine. Something busted underneath the sink and I called AHS. High Priority Plumbing and Services came out the same day I called and the plumber was excellent. Everything is working well, so far, since the repair.

I noticed the AC was leaking in the interior unit and I went online to submit a claim to American Home Shield. The experience was great. We have had no problems with American Home Shield at all since we've had them. It's very easy to go online and request an appointment. Every time that I requested with them, we would get a call in 24 hours from who needed to do the repair.

My air conditioning unit had a couple of problems with Freon freezing around with the pipes on the outside. I filed a claim online to American Home Shield on a Friday and within an hour, someone contacted me to schedule the service. But weekends are not covered, so they rescheduled for the following Monday. The technician was very knowledgeable and he was able to explain what was going on and some of the potential problems.

One of our AC units was blowing warm air. I submitted a claim online to American Home Shield and went through a very simple process. Piedmont Mechanical was at our place the next day which was amazing. A lot of the times, it's three or four days waiting time for the AC inspector to get things fixed. The guy who came was fantastic, he diagnosed the problem and found that there was a small leak. We had the AC looked at a couple of years ago and the company that did it added freon. Piedmont's tech said that the previous contractor didn't find the leak and fix it and if he just adds Freon, I would end up having to have a contractor out again. When he found the leak, he fixed it and showed me where it was. He was very thorough.

There was a pipe in the kitchen that was not really working well. The house lady at that time and the landlord don’t live there. And it seemed like it was a problem that wasn’t fixed for a couple of times in the past and other plumbers said that they couldn’t fix it. So, it was an ongoing issue. I filed a claim with American Home Shield online, and the contractor they sent from Georgia Star fixed the problem, which was great. And this time, it looks like the problem was solved.

My air conditioning unit wasn’t working. I submitted a claim to AHS and the contractor wasn’t able to fix it because he said the unit was no good. The heat wasn’t pumping air in. They said I had to pay 3,300 some dollars, I could go through them and pay that right away to get it fixed. And I don’t have $3,000, so I just said, “Forget it.” But I paid them $100 for nothing.

I have no issues with the customer service department, you know the one you call to get questions answered. However, the authorizations department is below average. I received a call regarding my dishwasher from them and they said they would call me back... two weeks, still no word. So, I fixed it myself. I was super happy to pay $75 to do that. Onto the second call, I have been waiting for two weeks for my authorization for the contractor to be authorized to fix my washer. I have called 5 times and said ** it. My contractor has been calling as well. The customer service dept has told me they have emailed the authorization dept multiple times, and still no word.

At a cost of almost $500 we were surprised to be told the following. At 11 months into our 12 month contract our service tech informed us that a capacitor on one of our Heat Pumps needed to be replaced at a cost of about $85. We contacted American Home Shield and after they pulled up our policy we were told there would be a $75 service call fee for a repair person to come and take a look. Then there would be a 2nd $75 service call fee when they came back to replace the $82.00 item. How ridiculous. We will NOT be renewing our policy after this year.

AHS contracts with substandard companies. The reputable companies avoid dealing with AHS because of the paperwork and delays in getting paid. My function but old HVAC system was repeatedly put back together with duct tape and bailing wire methods. One service provided replaced the thermostat but left the connecting wires exposed to the unit on top of the house; another company ruined by gutters with their ladders when servicing the HVAC system. I paid a policy with AHS for 25 years and suggest that you do not get duped as I did and put the money you would spend on a plan away for emergencies.

Our water heater broke down last week. We contacted the Home Shield company and reported our issue. They sent a plumber to our house Thursday last week and we haven’t heard back from them since. Our claim is still under review and we’ve been out of hot water for two weeks now, which sucks when you live in a country where you can access hot water. We’ve been calling the company each day in hopes to hear about whether or not they will replace the water heater and they still have no clue when and keep telling us the same story about how we need to wait for them to review the claim etc. I am about to cancel services with this company and am looking for a reputable and reliable homeowners insurance company.

I had my a/c go out over two weeks ago. They sent a contractor out who had no idea how to test or seemed to know how to work on an a/c. He just left stating he had no idea and told me to call American Home Shield to send someone else out. The second contractor came out approximately 3-4 days later and he looked at the unit and without a proper diagnosis (only visual) told me we need a new a/c. Granted it's an older unit but my best guess just doing my own research is that a drain is clogged (it's leaking on the floor). Neither technician even tested my drain lines. I have been calling American Home Shield for the fifth time today (over a week) and I get someone new every time. Early last week they told me they were waiting for the diagnosis from the second company they sent.

Had a sump pump fail in my basement which resulted in my basement flooding. Called my home insurance USAA and they had a water mitigation team there that day. It took AHS a day before they got back to me just to state that they could not find anyone, that I could find my own contractor, and that it could not be one of the contractors they do not approve of. AHS gave me authorization to hire an outside contractor for which they would reimburse me for the cost of the installation minus my service fee. I went through all the hoops they put up, got the contractor to call into AHS before he proceeded with the work just to make sure it was authorized.

I just purchased a home that has an air conditioner unit installed in the wall that cools a wine cellar in the basement. The wine cellar is a large walk-in room, approximately 10'x 15'. A "wall air conditioner" or "Wall Unit AC" is specifically covered under my home warranty contract. The unit is not working so I filed a claim with American Home Shield. They sent an HVAC contractor out and the technician had no idea how to diagnose or fix my Wall AC Unit. I spoke with him on the phone and he said he considered it an appliance, not an AC unit. Even if they considered it a wine refrigerator, which it is not, my contract specifically includes "all components and parts of a refrigerator, including wine and wet bar refrigerators."

I have had AHS for at least the past 3 years. I have had no more than 1 service call per year. Each year, the deductible has increased. The services companies they use are mediocre, at best and most of them overcharge for the additional parts or services that you must pay for. So, not only are you paying your AHS premium and a $125 deductible, you are also paying whatever the additional fees are from the service provider which have been substantially higher than local competitors I've called.

The contractor assigned was giving a timeline of three business days to visit for an emergency pipe leak that was spoiling our floor and ceiling in basement. On calling another assigned, came and refuse to fix the garbage disposal where the leak was as he wanted money outside insurance. I called and cancelled my contract after this but they still billed me for the next month. When I called again they said there is no record of me cancelling. They put me for another years contract with higher monthly pay, without even asking me. Let me also add that they do not have any email, chat or written support on their website so there is no written record of what the customer is telling them. There is also no way for you to remove payment from your account. Worse home warranty company. Save you more than $800/year and if something breaks in the house just get it fixed, a dishwasher/microwave or garbage disposal repair will not cost you more than that.

I have had AHS since I bought my house back in 2016. I have only called them 3 times and in all 3 instances it was a horrible experience. The first time was for my water pump, they told me it would take them 2 weeks to get someone to my house. I had to arrange someone to come fix that myself. I'm on a well and no water for 2 weeks is unacceptable. The second time it was for a microwave. Another headache to get them to fix it. The third time and still ongoing has been my A/C. I placed my first call to them on April 16, 2019. It is now July 2nd and my A/C is still not working. The first guy to come fix it told me it was a clogged line, he then blew air down the pipe and said the problem was fixed. Nothing came out the other side and I pointed that out to him. He said that many times there's nothing to see. Long story short, he left, the next day my closet was flooded.

Contacted them about a plumbing problem on Monday. They sent a text saying someone would be in contact with me in 24 hours. On Friday still no contact so I called them them. Here it is Monday and I had to call them again because no word from them or the plumber. Finally plumber arrived, found problem to be main sewer line and they do not cover that. I have already paid for warranty and 89.00 fee, now I also had to pay the the plumber 650.00 and still not fixed. Wish I would have never even bought this warranty with all the money I’m out of pocket!!!!

Update on 01/03/2020: This is an update to an earlier review. To recap: After dozens of calls to AHS and NUMEROUS unsatisfactory vendor visits, we were finally promised a new HVAC to replace our failing 16-year-old system. We live out of state and our tenant had gone three months without air. After my review posted We were promised a WHOLE NEW SYSTEM. What we didn't realize was that only part of the system was replaced, as neither AHS nor the vendor shared that part with us. Not surprisingly, the malfunctions began IMMEDIATELY after replacement. The cycle started again and we wondered if we were given a dud.

I had my house rekeyed by Dan’s Pro-Lock. I filed the claim for that online and American Home Shield's website was straightforward. It’s good. The contractor was very kind and he did the work quickly. And he gave some advice on the key as well. He was knowledgeable. I'd tell my friends that American Home Shield is professional and quickly responds.

I would tell my neighbors that American Home Shield is good. I like this company. It lets me feel very peaceful. On my most recent claim, I did the air conditioning repair. Usually the machine has a very smooth noise. But my machine's noise was not as smooth. I don't want it to stop working. So, I called American Home Shield. Their representatives were good. I needed to express what happened very clearly so I liked to call and talk to some person. Even if my English is not good, we could communicate and the rep could understand what happened and what service that I needed. So I like that.

I was with another home warranty company and became dissatisfied, so I searched and found American Home Shield, who has been wonderful. They’re a quality company that provides a great service. Also, I’ve always had great luck with the contractor companies. When I haven’t heard from the company, AHS will say I’ll get a text right away. Their communication’s great when you don’t have to deal with a call center that is in another country, which I’ve been very frustrated with. When I speak to someone stateside when I have an issue, right after I hang up or I place the claim online, I get a text saying so-and-so will be contacting me soon to set up an appointment. And if for some reason that company hasn’t responded, American Home Shield has a backup company.

Everything went fine with my most recent claim experience with American Home Shield. They were very courteous. They were on time. I did the claim online, and the process was very easy. There were some toilet issues with both of our bathrooms. And so, I called Home Shield and they sent out a plumber to take a look at both of the bathrooms. He thought the one bathroom required a new toilet altogether. He went back to the business and put in a claim, and Home Shield approved it. And we got a new toilet in the one bathroom. The other one got repaired whatever it needed done. And we have two working toilets again. I am very happy with what they did and the process.

B&B Heating took a week to come out due to them being busy around summer. They were professional, helpful, and solved the problem with our air conditioner. We had good communication during the process. The performance since the repair was good as it can be expected given of the age. I asked about having to replace the air conditioner and the guy said that there was nothing wrong with it that he would replace this time. It's old but it's still working.

I've had American Home Shield for many years. I routinely ask them to come and take care of matters in the house and they’re normally very prompt. I filed a claim for the air conditioning unit in my house that wasn't working and the contractor, ACS, is professional. They did a really good job and they always do. There is one company that American Home Shield sent out previously that was not professional. They are called Royal Air and they are lawbreakers. They did a sale of equipment and they did not give the requisite information. They were supposed to give a rescission of the contract within 3 days. They didn't do that. American Home Shield should not be recommending Royal Air.

I made a claim for something with the air conditioner and it didn't take long for Rescue Your Air to come out. They had to come back out as it was something wrong with a piece, and they said they were gonna change that and look for the piece. I don’t understand why they can’t just fix it all at once. Nonetheless, I’ll recommend AHS.

I had a claim with American Home Shield for my AC and at first, when I submitted it, they were gonna send someone out to take a look at it. But then, it turned around to where I had to have an electrician come out. So, an electrician came out to make sure everything was good on the electrical side, which everything was fine. Then, we had to set up for the technician to come and fix the AC and we had to wait for the part to come in. When that finally came, they were good to go. Both contractors that came out were pretty nice. They were very knowledgeable and I appreciated the info that they gave us.

One time, the flame under our water heater went off. I spoke to AHS's rep to submit a claim and thereafter, the service people came and did everything well. The tech came, asked about the problem and fixed it. Now, our heater has been excellent. Overall, AHS provided timely service and I had very good interactions with them.

We had a hot water issue and submitting the claim online to get that fixed was really easy. It took about two and a half days for KNS Plumbing to come out. But I got a message right away and there was a weekend going on so it was right after the weekend. I didn't have any problems with them. The hot water is working fine now. Overall, everything seems fine with American Home Shield as well.

I called AHS to file a claim for the motor that stopped working. The contractor came the next day and said, “It's not a pool. It's a water filter. I don’t think it's covered, but I will look at it anyway for you.” And he did. He said it needed a new motor, but it's not covered. And if I want him to come back, he can come back. He also gave the estimate. So then, I had to waste my $100 because nobody told me it wasn’t covered and get it fixed anyway. It was frustrating.

There was a time when the water didn't work in my fridge. I submitted a claim for a repair to AHS and Stephen's Appliance came out for 30 minutes. Their tech was really professional and he explained things to me. He was really nice and did the job. I haven't had issues since.

My AC wasn't turning on so I submitted a claim over the phone to American Home Shield. A-US Air Conditioning got to my daughter's location outside of Dallas immediately which surprised me. They had local technicians there and the guy who came was very helpful. He explained everything to my daughter and her grandmother in terms that both of them could understand. They were able to fix the issue during that visit.

Precision Appliance Repair came out for the washing machine. There was a load of clothes in the washing machine and it had filled up with water but then it wouldn’t run after that. I submitted the claim for that with American Home Shield and within a very short time, I had someone contacting me to get it repaired. The man who came out to the house was excellent. He asked me what was wrong and I told him then he very quickly determined what was wrong. He explained to me everything that he was going to do and what was wrong, and he got it fixed within a very short period of time. It was just one-day’s delay in getting the clothes washed. The washing machine has taken care of itself since and it works real good.

Recently the actual garage door opener and the belt had to be replaced, as well as the springs. Once the tech sent by American Home Shield connected with me, he came the next scheduled day and was very professional.

I’ve had to use American Home Shield quite often within the last year with my property. I also had American Home Shield a few years ago in a previous property. And I'm very happy with the service. When I first bought the house, the previous owners had another company. It was one of American Home Shield's competitors and they weren’t as good. Their coverage and their plans weren’t as good, which is why I switched. The only drawback of the service with American Home Shield is that sometimes, it can be two or three days before the contractor can get out. Aside from that, I also had a water issue late on a Sunday night and I couldn’t get hold of anyone from American Home Shield because they were closed. I desperately needed an emergency callout so I had to go through my own pocket on that one. Emergency callout is a tough one but that's the one other thing. Other than that, I’m very happy with the service and I would recommend it to anyone.

AAction Air Conditioning & Heating came out for my AC system. They told me that some of my ducts were loose and something had tore one of them. But they said that American Home Shield didn’t cover it because it wasn’t wear and tear. And they wanted to charge me 300 something dollars, and I declined it because I didn’t feel it was right to be charged 300 something dollars for something I couldn’t control. I don’t know what is under the house or on top of the house. And I wasn’t too thrilled when I called somebody, which I thought was professional to handle it and let me know the right thing.

I always call American Home Shield when submitting a claim and I'm always very, very happy. There was one time I wasn't. It was a plumber. But overall, for as long as I've had American Home Shield, I recommend them all the time. I was with them when they first started and I've had them this time for several years. It's well-run. My recent claim is working out well so far. I have a side-by-side refrigerator and the inside is starting to ice over. The technician came and said he had to order a part. But it seems to be getting worse while I'm waiting on the part. He was supposed to call today 'cause he thought it would be in today and schedule something for tomorrow. I didn't hear from him so I called them a couple of hours ago and I haven't heard back.

Our dryer was not working properly so we made a claim to AHS. We had the guy come out and he replaced a few things on the dryer, but then found the problem within the outlet itself. So then, an electrician had to come and change out the outlet. It seems like in the past, when we didn't have AHS, we could get someone out a little sooner. But other than that little bit of a delay, our experience with AHS is fine. Both technicians were also very friendly, knowledgeable and helpful. Everything's good since the repair.

The capsule that the pool filters were in exploded and made this loud noise. There was a huge crack in it and the water went everywhere. I went online and submitted a claim with AHS. It was pretty easy. It happened on a Sunday and the contractor, Leisure Time Water, got a hold of me on Monday. Then, they were out on Wednesday. But they came out at two different times. On the first one, they came to check what was going on then they came again when the thing came back in. The gentleman who was here was really well with me. He gave me pointers on what to do with the pool since it was not gonna be kind of working. I didn’t ask for that but he gave them to me, so that was very nice. He also worked very well and was very efficient. And since the repair, everything has been working well. I would recommend AHS.

Everything is going great with American Home Shield. My recent claim with United Air Temp was amazing. The garbage disposal wasn't working properly and they gave me a call in less than 24 hours. They came out, the tech was great and everything was good. I would definitely recommend AHS.

The AC unit was continuously running and it seemed it was cooling effectively. Filing the claim online with American Home Shield was easy. I had scheduled the visit a couple of weeks in advance ‘cause I don't live at the site, and they were able to schedule when I needed it. I was very happy with the contractor's professionalism, communication, and quality of work.

The air conditioning was not working. The HVAC company saw that there was an electrical issue, called American Home Shield, and submitted the claim. TotalTech Electric One was great and the unit has been good since the repair. Overall, it has been excellent with American Home Shield. They’re a responsive company.

I had a problem with my air conditioner and the contractor that American Home Shield sent out looked at it. He explained to me that it needed the compressor and Freon. He explained to me that the Freon would take somewhere between 8 and 10 pounds, which meant that I would have to pay the 70 times whatever number of pounds they needed. At that time, I didn't have the money for that. So, I waited for them to call me. But I ended up calling them because it was an extreme length of time and I wanted to find out what was going on.

My refrigerator went out and I called American Home Shield to submit my claim. The contractor, All American Services, came out within 24 to 48 hours but they had to order the parts. They contacted me and they are scheduled to complete the job tomorrow so, they were very good with communication.

I submitted a claim in March and American Home Shield had contracted with Sears Repair. They came out five times and did four different part replacements but every time, the dishwasher flooded my kitchen. I now have considerable damage to my cabinets from the five additional floods that happened to my kitchen before American Home Shield finally agreed that the dishwasher was not reparable and they replaced it. Angel Appliance Repair installed the replacement dishwasher. But my cabinet damage is not covered so that’s gonna be out of pocket for me. My experience with the contractors was fine though.

I filed a claim online to AHS because there was water coming from the furnace. The contractors were out the next business day. They had replaced a condenser pump that's located near the floor that had gone bad. But in the meantime, the home wasn't cooling properly. So, American Home Shield called them back, they did a diagnostic test, and found out there was actually a hole in the evaporator core. So, they went on, ordered the parts for that and replaced the parts. And the refrigerant's a different story with American Home Shield, but there was no additional service call charge. It was related back to the original one. Everything is working fine now.

The InSinkErator, the food disposal, was not working. I submitted a claim to AHS for it and the reps were excellent. They did exactly what they were supposed to do. The contractor was also very professional, he was in and out very quickly. He also explained everything fine. Everything has been fine since the repair.

I had an issue with my glass electric stove that had an oven that was not working properly. I submitted a claim to AHS but I didn't expect them to take a week or so to approve my claim and longer to get somebody to look at my issue. The guys from Mountaineer Appliance who came and did the job stayed in to make sure everything was working properly, especially the gentleman with the stove. It took him a little longer to figure out what was going on with it. He used a computerized thing just to deal with the stove and finally got it. Though I'm happy with the labor part of the service, this is the second time that I've had to use AHS and I'm not happy.

The contractor, Just In Time Air Conditioning & Heating, came out last year and American Home Shield wouldn't allow the repairmen to a leak test because they said it would cost too much money. So this year, the air conditioner leaked out Freon and it wasn't cooling. I submitted the claim over the phone and the contractor was here the second day after I placed it. The guy who came this time had it figured out and replaced the evaporator coil. The service was very good and everything has been great so far.

Upon submitting a claim for our AC repair and paying $125 for service we were linked with a horrible AC repair company who did not submit diagnostic paperwork to American Shield within 48hrs as per their policy. When calling to follow-up we were hung up on 3 times, customer service representatives do not keep adequate notes in the account and do not return calls that they set up! Every time we called it was like we were starting all over again. The representatives have no answers, refuse to escalate call to supervisor and refused to assign another vendor to our case while insisting on waiting for the vendor to return their call (we called the vendor too and the voicemail was full)...

Can’t get their help with my fridge. Can’t get their help with my AC. It’s currently 90+ degrees in my house! Won’t refund my money. I explained three times this morning why I don’t want a non local and overpriced company with bad reviews coming to MY home, rep stated they do work with others but yet that company was my only option?! Rep refused to let me speak with supervisor. Overall, the warranty I purchased is worthless!!!

I was an AHS customer for 4 years. Paying $50 a month, they made $2400+ off me. When I sold my property, I of course cancelled the policy as I no longer own the home. They charged a $9.20 cancellation fee. The cancellation fee is unethical and unnecessary. I'm sure it goes toward setting up their annual holiday party. Definitely will choose another company for my new home.

NEVER USE AMERICAN HOME SHIELD for appliance insurance EVER!!! First of all the customer service is outside the USA and you can only understand part of everything they say, most of which sounds like the memorized phrases. They do not comprehend what you are trying to convey. Second, they refuse to get a supervisor, I waited over 4 hours and the person who said they were a supervisor, lied about providing a repair person for both my refrigerators and my stove and wouldn't come out the same day because $800 worth of food rotting is not an emergency, only MEDICAL emergencies are emergencies. Is it an appliance or a patient?

This company repeated failed to fix my A/C issues, then terminated my service upon my contract ending. A/C still not repaired a year later. We had AHS since purchasing our Home in 2015. Had no issues with them in servicing various things like our Furnace and Water heater, and then 2018 came. In early May 2018 our A/C wasn't working so we placed a service call for repair thru AHS. AHS sent out one of their contracted companies to look at our A/C unit. It was determined that the unit was out of freon and that the inside unit needed replaced. So, I paid the $75 service fee and approximately $850 for refilling the freon and modifications that AHS didn't cover for the repair. Flash forward to 8/31/2018 and our A/C is put to the test again and yet again when we need it, it fails. Place the service call through AHS like we are supposed to again.

Water heater leaking. I paid service fee online, and plumber never came out. I called the plumber that was on their contractor's list and he said he would come out today or tomorrow. Nevertheless, he never showed up. I asked, "Can I find my own plumber", but the representative said that is not how they do it. Needless to say, I have cancelled this warranty. American Home Shield is a complete RIPOFF. I have told my family and friends please do not use this company. Put your money in savings that you are paying for each month, and you can get the repairs done.

Section 8 of my contract reads: "Garage Door Openers Covered: All components and parts, except: NOT COVERED: Door or door track assemblies." One Torsion Spring broke and AHS denied the repair. Shameful. The spring is NOT part of the door track assembly.

We have had the service for over a year and they make all the promises and then never follow through. Many things are not covered and most of the contractors they use don't work on weekends. Also we had to call the contractor assigned and they told us it would be another 3 days before they could come out. Keep in mind we have already waited 2 days without hot water and have a small child. The contractor also told us on the phone that the warranty repair service through American Home Shield is not a priority since they have a hard time getting the company to pay them and even if they come out and determine the water heater needs to be replaced they will not do the work until the company pays them which usually takes 2 weeks.

Customer service was terrible! We were customers of AHS for numerous years and today (July 1,2019) I had a problem that required me to call in for assistance. The experience was horrible. I spoke with a total of 6 representatives and then requested to speak with a supervisor and was denied the right to speak with a supervisor because agent Christine stated she had already briefed the supervisor Jason (operator#**) on my situation. After being denied numerous request to speak with a supervisor, I asked for a telephone number to the complaints department and was then told she could give me the mailing address to mail in my complaint, to which I responded "WHO STILL SENDS MAIL?!?!" This exchange proved to me that AHS doesn't care about their customers or their customers' concerns. We have made the decision to terminate our contract with AHS.

Called AHS on March 28, 2019 regarding our washing machine not working. Today is July 1, 2019. Technician visited twice and replaced parts. Over 90 days still no working washing machine! AHS refuses to replace. Machine is only 6 years old. National Platinum cannot get the job done on getting it repaired. Requested AHS send someone else. AHS agrees to send someone else, but I have to pay another service fee. Also, called about our AC not cooling. That was going to be over a $2200.00 repair. Called a local company that had nothing to do with AHS. The repair cost $850.00. I would give AHS zero stars if possible. HORRIBLE service.

We purchased our house in August 2018, and with it came a current American Home Shield (AHS) insurance policy, which included our various appliances and pool equipment. Our refrigerator quit working 10 days ago, at which point we contacted AHS to file a claim, and paid the insurance deductible. Two days later (on Friday afternoon), a technician was dispatched to "assess" the problem. At first he asked multiple questions, trying to bait me into stating that our family had left a fridge or freezer door open, or similar, as a reason to deny the claim.

Updated 07/03/2019: AHS deducted $75 co-pay for my refrigerator repair, one contractor came 3 weeks ago. Never hear anything back from the AHS and the contractor. I called the contractor yesterday, be told AHS has not approved the order. I asked customer service to cancel my contract with AHS. But should you refund my copay? The money you took from me but didn’t do the job.

The American Home Shield representatives were very matter-of-fact and businesslike. The contractor came the first time and looked at the job pretty quickly. It’s just taking a little bit longer to get the parts and get it fixed, though part of that is my fault because I was out of town. However, I was hoping for a better payout. I was under the impression that they would replace the whole thing instead of just the compressor because of the age in my unit. But they're having to do modifications, and the modifications aren’t included.

I sent in a claim to American Home Shield when the water machine in my refrigerator was not working. Then the ice machine wouldn't work. Ice would fall out all over the floor when the door is opened. Everything is frozen over in the freezer. There's inches of frost on it. The contractor has been out and they fixed one thing, but it's not solving the problem. They fixed another thing, but still didn't solve the problem. And now, they're out for the third time. But the contractor is very nice and they do a good job. The refrigerator works when they leave, and then boom, they're back here a few weeks later for the same refrigerator.

We had water leaking continuously and when we submitted a claim with AHS, their reps did a good job. They called somebody and had a contractor scheduled to come out. Then, within hours after the time we were finished talking on the phone, the tech was out here to fix the issue. He was absolutely super and he showed me exactly what the problem was. I was pretty sure what it was anyway, but I still liked that he showed it to me. Then he put in a new part and fixed it. He was out of here within 20 minutes and things have been perfect since then. I was very satisfied with my experience. In fact, I told the tech while he was here that I was really happy with what he did and how fast the repair got done.

My recent claim experience with American Home Shield is working out fine. I just have one thing that hasn’t been fixed yet. And it had to do with electric stuff. I have a 220 cable running out of the ground, and what I’m trying to do is have a like a transformer box hooked up to it and the wire clipped, so it’s within code. And I don’t know if I put that into details or if I put anything in the details, but that was another thing that I needed to be done. Other than that, AHS is awesome. And the boss from Electro-Tech South Texas ended up coming out, which was very impressive. He said he goes out to all of the locations that he sends his workers to just to get a heads up on what’s going on, so he’s warm and fuzzy. And I thought that was very professional. Not every company can do that, but he made it personal by coming out. The workers were great. They were very respectful and they got the work done quickly.

My hot water heater went out and I've been having problems with it. It just would go out and I couldn't get it to relight. We filed a claim with American Home Shield and they sent out Moreno Plumbing and Heating. They were right on time when they said they would be here. It was a very courteous and prompt technician that came out. He repaired it and I haven't had a lick of problem with it since. We were totally satisfied. We recommended it to several people at church. We're really glad that we took it.

The air wasn’t working, and it was because whoever had mowed the lawn wound up cutting the electrical cord with a weed whacker. The contractors that AHS sent were amazing. And they came and they fixed it. They did a great job and they were perfect. However, when I tried to do submit a claim online to AHS, it was a little confusing only because I have never done it before. The person that I purchased the house from, that Realtor, didn’t explain it at all. The packet that they gave me didn’t really explain it. It wasn’t user-friendly.

We had a 15-year old garbage disposal that was an original with the house. When water started coming out of the bottom, I filed a claim with American Home Shield. I put it in online first and I immediately got the name of the company that was coming which was Third Generation Plumbing & Mechanical. I got online to check the reviews and they were not good. Everyone said not to use them. I called the insurance company and the girl there was very nice. I told her what I found out. She looked at it and said she would send a senior technician. That worked out fine.

Our most recent service request with American Home Shield was a bit of a fiasco. We originally filed a claim with them because our water heater was making noises when it would fire up. It made a big whoosh sound, like the pilot light was being overfed too much gas. They sent a local plumber out, but in the interim from the time that I made that phone call to the time that the plumber came out, we had another issue, which was a toilet that overflowed and flooded a part of our house. So when the plumber got there, they addressed that, which was a toilet that had blockage, and a flap on the toilet that wasn’t coming all the way down. The water ran and that’s why it flooded. They sent another guy out the next day with an aqua jet and I was there for that. And the jet didn’t unclog it, but then he ran the snake and he got it unclogged.

The air conditioner stopped working and it wouldn't get cold, and I made a claim for it over the phone. The repairmen were out the next day and they took care of it that day. It was the second time I had them come out, so when I had called American Home Shield, I requested them to come. Everything's working good now.

AHS's contractor, Appliance Resource and Rescue, was very quick. They did a good job and I'm really happy with them. They fixed my refrigerator and replaced the parts. Initially, they showed up as soon as I called. Seven or eight days after, they got the parts and installed those in an hour. Everything has been working perfectly since.

We've called American Home Shield multiple times to file a claim, trying to get through, and we were on hold. The most frustrating part was the hold for very long periods of time. It was 45 minutes or longer. And then, most of the time, somebody answers and we can't hardly understand them. We've had Woods Appliance out for the refrigerator and dishwasher, and we had good experiences with them up until lately.

Our AC unit went out and we submitted a claim for service over the phone to American Home Shield. They took three weeks to get a contractor to us as it was summertime and there was nobody available in Victoria who was affiliated with them. So, we had to use a contractor at least over 50 miles away to perform service. Still, the techs who came did great and completed the service all in one day. Everything has been working fine since. Still, AHS needs to reach out to towns where clients live and try to get contractors who are closer. Scheduling with a tech over 50 miles away is ridiculous and they can't pinpoint a time to meet me. They wanna give me a four-hour window when they may show up and I gotta take off work to meet them.

The agitator in my washing machine was not working. Filing a claim with American Home Shield was easy. But getting a part was another story. They couldn't get the part for a month. The contractor told me that I had to wait for a part so I did. But he didn't take the washer completely apart to find out what was actually wrong. Also, the Vietnamese guy was really hard to understand. The part we waited for was alos not the part that needed to be replaced. We finally got that turned in so we could order the part. By then, I had enough so I wanted to call somebody else out. The new people came out and did the same thing.

I've been with American Home Shield for a number of years, and I’m one of their happiest customers. They had a new appliance service company that’s set. Before, it was a different one. One time, the repair guy did everything he could. It’s kind of a mess when you don’t have a washer for a month. He did everything he could to get my washer up as soon as he got the parts, and he was here and cleaned up behind himself. He was really a nice man. I have recommended AHS to a lot of people.

Starting the day we moved in, our dishwasher wasn't cleaning anything. Also, starting a month and a half ago, our ice maker wasn't working either. Submitting claims online to American Home Shield to me a while to figure out. I had to find an old email and track it around from there. Every month, I get an email that tells me home tips but doesn't tell me what to do to file a claim. I had to Google American Home Shield and hope to find the right place to file a claim. Though they got a tech out within 48 hours and he was fine, it took me months to figure out how to file.

When I was having AC issues, it was easy to submit an online claim for it with American Home Shield. Then a couple days later, a contractor from Metropolitan came out for the service. It was pretty fast. He was very respectful and professional. He fixed it on the same day. And the AC is still 100% since.

We saw that the detergent in our dishwasher was only half dissolve. And since my wife set that twice to turn on the hot water, it was suddenly warm. It didn’t get hot completely like it should be. So, after seeing that happen several times, we put in a service call with American Home Shield. Choice Plumbing came out, and the gentleman was amazing. He was friendly, professional, and he found out that the element underneath was bad. So, he replaced it, and right after what he did, everything was back to normal. We have the hot water the way it should be, and when we watch the dishwasher, all the detergent were dissolved completely.

American Home Shield is very quick to respond when we leave a message about what we need done and they text us about what company is going to come out. They’ve also been very upfront about everything and the contractors are usually very prompt. We had a pool motor that was loud and needed to be replaced, and Alchemist Pool Service came out the next day. And they were very good. They explained everything to my husband about what they were doing, how they were doing it and why they were doing it. So they were very professional. They actually got the motor that needed to be replaced the same day. Now, there's another problem. There's something wrong with the pressure or the water sensor. So they're coming out in the next day or two to address that problem. Then as far as communicating with us about everything that needs to be done, they contact us in less than 24 hours.

I called American Home Shield for my air conditioner. They did a great job and they were very nice. Everything went fine. The tech was very nice too. He was willing to work around my schedule, and he got the repair all done.

Our air conditioning wasn't working. The unit in the basement was going, but the outside condenser wasn't working. I filed a service request claim with American Home Shield. I did it online and it was simple. I filed the claim on a Friday and the service guy from Langemeier Heating and Cooling came the next Monday. He didn't have to come inside. He did all his work outside, and he was very polite.

The first time Majestic Custom Heating & Air came out, they just diagnosed the air conditioner to get it running for 10 minutes. There was a capacitor out on the main unit outside and they replaced that. The air conditioner started running and they left. They could have been to the next stop before it stopped working although I understood that they couldn't stay forever. Often, I went to work and when I came home, I called them again to say that nothing was coming out of the vent. I went downstairs, felt it and it was cold.

I filed a claim with American Home Shield and Realty Rekey came out the next day to help me. Their tech went to the store to get new locks and in an hour and a half, they got the job done with no issues. Everything has been working well since.

I filed my claim online and American Home Shield's website is very user-friendly. But the technician was only available three days after I filed the claim. I had a freezing on the air conditioning, and the tech solved it with the first visit. After that, I had a ramming noise on the system, and that was solved with the second visit. So now, everything is solved. The tech was very well-trained. He explained all the actions that was necessary to solve the problem, so it was a good service provider.

I did a claim with American Home Shield for the stove, and my experience was good. The workman was very professional, very personable, prompt, and took care of the issue. It’s been a good interaction.

I have a rental property and Blue Star Plumbing had to put a new water heater in. They came the next day after I filed the claim with American Home Shield, and the replacement went all the way through the next morning.

I would recommend American Home Shield. They were great and very polite. Recently, we had a microwave oven that wouldn't microwave. It just turned on and wouldn't warm anything up. During the first visit, the technician told us that the microwave was too big for him to handle by himself and he needed an assistant. It took about 10 days to get the second crew over to get it done but they were extremely courteous and very knowledgeable.

I submitted a claim online to AHS for our dryer. The process was very easy and it took them about three days to get a contractor out. The contractor was very professional. He was very detailed on what was required.

The claim process with American Home Shield was easy to get started. For my most recent claim, I submitted it online and the tech who came out was top-notch. That was one of the best I’ve ever had. He was very professional, knew what he was doing, and he explained everything and fixed my problem.

I'm very happy with American Home Shield. We have a very old air conditioner and when we asked for the maintenance service, we are told that it was too old and it would be better to be replaced. And it was replaced, and it was done very fast without a problem. And I'm very happy with it. United Air Temp, the contractor, is the best. I'm gonna keep them on the speed dial. They were very efficient and very accurate. They came when they were supposed to come. Nobody was late. And with the work, they described what they were gonna do and answered all the questions. They seemed very professional and courteous and they cleaned up after themselves. I would recommend both AHS and the contractor.

First, it's actually been a very long time since I've been treated so badly by so many people at one company. I'm physically shaking and ILL while writing this. I've had AHS for 4 plus years. Paying every month and not needing them until yesterday. It was and is 115 degrees in the AZ desert heat. I called because my HVAC capacitor went out. After 7 calls and being hung up on repeatedly they told me to find my own HVAC company to make the repair and to call back with their diagnosis. After many calls to companies who refused to work with AHS I finally found one, 24 hours later. Please keep in mind all without any air Conditioning in 115 degrees.

It’s almost July and we live in Texas. For a solid 3 weeks we’ve been dealing with the HVAC contractor AHS assigned to our AC claim. They’ve been out 3 times in 2 weeks, charged us $1,625 for items not covered by the warranty and again it’s 80 degrees in our home. AND they bilked us out of $$ as they took the payment upfront but did not change out the drain pan because “it’s too hard”. This company is Next Gen Air from Haslet, Texas. They are a terrible representation and should be fired. Just read the reviews on Yelp.

We paid $740.00 upfront to American Home Shield for a 1 year home warranty when we purchased our home in November 2018. In early 2019, we paid another $75.00 for a service call on our Thermador cook top for a gas smell. The first technician misdiagnosed the problem and replaced the regulator instead of the leaking valves. He said if we do smell gas again, it's probably just 'burping some excess'. Two months later we are still smelling gas and paid another $75.00 for another service call with a different company. This technician said the valves are leaking. Since these valves are no longer available, American Home Shield wanted to rebuild the valves which would take 8-10 weeks without a cook top.

Do not waste your money on a home warranty from American Home Shield. I repeat, DO NOT WASTE YOUR MONEY. I gave this company at least 3 tries to show me that they stand by their promises to provide valuable service. They failed each and every time, this most recent time being the nail in their coffin. The AC in our home quit working overnight Monday, June 24th. I placed a repair request online Tuesday, June 25th.

American Home Shield is very customer-friendly. I have three different appliances that were serviced – my oven, my dishwasher and the refrigerator. I called to file the claim and the representative was professional. He actually helped me right on time, walked me through the process and explained everything to me. It was professional and efficient. The contractors were very good as well. They were professional in their approach and the time between the call and their arrival was really timely. Their service was efficient and it was actually done properly. My dishwasher was fixed yesterday and initially, when I tried washing, there was a blockage. But the contractor told me that was a plumbing issue and we fixed that on our own. Other than that, I’m still trying to observe. I’m trying to check if the dishwasher is turning off by itself. But I had an issue with one of the appliances and they came back right on time to fix it. Overall, my experience was great.

I couldn't get my air to come on so I submitted a claim to American Home Shield. I did it online and using their website went fine. Then, Air Max called up and followed up very shortly thereafter and came out the same day. They were very professional.

Recently the air conditioner wasn't functioning and I submitted a claim over the phone. The reps at American Home Shield were pretty thorough and setting up the claim was relatively quick. The appointment took a couple of days to schedule, but that didn't seem unusual. The tech from AAA Cooling & Heating did a very good job and communicated clearly. Everything was working properly after he left.

We submitted two claims to AHS. One was for our kitchen sink and one for the toilet flush that was not working. I submitted the claims online and it was pretty easy navigating their website. For the first request, there was a little bit of delay, but after that, I think it was fine. The second one was prompt. My experience with the contractors was pretty good. As for the first one, it was for the gas furnace. So, he just replaced it. The other replaced the stuff in the toilet. However, we’re planning to put out a request for the toilet. Basically, one toilet was missed out in the fix. But I’m pretty much satisfied with my experience with AHS.

I’ve had two claims very recently. Valley Pro Appliance Repair came for the air conditioner and they were great. They had come out a few weeks ago and had worked on my air conditioner, and they thought they repaired it. It started working, but then on July 3rd, I got home and my air conditioning wasn’t working again. So, they said they would send somebody out on the 4th of July, which I was happy with because I had 16 people staying at my house from Tuesday through Sunday. But then the guy ended up coming out the same day and he made the repair, and hopefully now it’s fixed. He was very professional. He went up to where my unit is, put a new motor in it and he was great.

We have two air conditioning systems and the one for our upstairs stopped working. I submitted the claim to American Home Shield on a Friday morning and the contractor came out the following Tuesday. We had been having some trouble getting in to change our filter and he showed me an easier way to get through it than what we had been doing and he also was only there on multiple visits in order to see if it's working. It was wonderful. There's just a little bit of confusion as to what we're supposed to pay for the service charge. I was told originally $100 and then in an email I got it said only $75 which was great. We're confused as to what the difference was and I guess why one would pay more sometimes than others.

I had an issue with the squeaky furnace when we were running the AC. I filed a claim with AHS through the site and my experience was good. Then I got a text message and an email about when the tech from Key Elements HVAC would come out. They also called me and let me know that they would get somebody out there and when he came out. But there was no follow-up. Other than that, the tech was good.

My air conditioner wasn't working recently and Thermaltech came out in 48 hours for it. The tech was good and he can come anytime. He told me exactly what was going on, so I knew why the AC was leaking. He told me what he had to do, and he showed me the process. When he left, everything was working. Overall I'd recommend American Home Shield.

I had a plumbing issue and I submitted a claim with American Home Shield. They sent out Neighborhood Plumber and they came out quickly. The problem always happens on a weekend and the contractor come out a couple of days later. I like the tech who came out this time. He was nice, did his work quickly, and got out of here. Other than that, I've had a couple of other issues with the electrician coming out. The guy didn't do his due diligence and he wasn't good at all.

The AC was not working properly and I found out that the thermostat was not installed properly. I have one of those Nest kind of a thermostat. And apparently, there was a wire which was flipped. When the guy from Kelly’s HVAC came in, he flipped the wire. He waited for 25 minutes and checked it out. He was great. He went to the outside unit, he checked it, came back, and he did everything that was required. I did an online claim on that with American Home Shield, and it was fairly simple. I did the filing on a Thursday night, and they were not here until Tuesday. But it was because it was a weekend, so it was understandable. I’m recommending American Home Shield to everybody because it’s awesome.

I filed a claim with American Home Shield for a faucet that was leaking. NW Sundance Services contacted me within 24 hours, and it was just 1 or 2 days that the technician was out. He was great. I have nothing but high praise. He explained what he was doing and what the policy would cover and wouldn’t, and he was very professional.

My air conditioner wasn’t blowing cold air and it was so hot. It was an emergency. I submitted a claim to AHS online and found their process easy. Afterwards, their contractor came out twice in the next two days as there had to be a part order. Their tech Ben was professional and quick. Since the repair, the AC's performance has been excellent.

My dryer was making loud noises so it couldn't be turned on. I submitted a claim online for a repair to American Home Shield and a contractor was sent out in 48 hours. He was very professional and as soon as he saw the dryer and the model, he started laughing because this model has always been a problem. The pulley was the issue and he had a spare.

When my dryer stopped heating, I contacted American Home Shield over the phone to file a claim. It took a while to get through to them, but other than that, it was great. The contractor from Miss Appliance Service came out the next day. My dryer has been excellent since the repair.

Our refrigerator wasn’t working and I submitted a claim over the phone to American Home Shield. It was hard to get an appointment so, I had to wait a week to get my initial appointment. Then I called them and said that I got the part when I got it but they couldn’t fit me in for another couple of days. So, I was working without a refrigerator. AHS should have been able to find somebody to fix it. They only have one person that works in my territory. It has been fixed but it took two weeks to get everything done.

It's been several years that I've had American Home Shield and when I put the claim in online most recently, everything worked out great. The process was very easy. I'm very happy. I dealt with nice people. The technician showed up on time and I showed him where the washing machine was. He looked at it and fixed it. Then he said that it was done and that if I had any problem, to give them a call.

I called in and set up an appointment with American Home Shield but I had to cancel it online then I set up another appointment at a later date. When I called to see that Sears was coming, they said to call American Home Shield. But American Home Shield said to call Sears. So I called Sears and Sears didn’t have anything on record. So I called American Home Shield back and they said there was a problem because I did it online. Well, if I did it online, it should be able to flow right through and I would have no problems whatsoever. But nobody came out at that time and this is a vacation home. We’re not there all the time and that’s why I set it up that way. We had to reset the appointment up again and when the Sears man came out, he was fine. It turned out that it needed a whole new microwave.

I’ve been having problems with plumbing and AHS has not resolved it. I had a garbage disposal put in, and when the contractors came out, they charged me $195 for modification. That’s when they modify the pipes but they didn’t modify anything. And I have had three garbage disposals put in through American Home Shield. I’ve been with them for 23 years. Each one that came out never charged anything for modification. They just took the garbage disposal out and put it in. Now, in the meantime, he said if I get the bigger one, it’d be $350, and he wouldn’t charge me for modification. But he said he needed to modify the pipes and it’s $195. When I had another plumber come out there, he said, “If they put this in 10 minutes, they ain’t modified the pipes.” And I know they didn’t ‘cause I’m sitting there. So, I’m paying $100 for the fee and $300 for a garbage disposal. That’s ridiculous and that’s not right.

I had a problem with my air conditioner and submitted a claim over the phone to American Home Shield. They did their job for us. However, their contractor didn't. Their guy came and fixed our issue then went away. Several days later, we had the same problem. I told AHS and said that my issue should have been fixed but it wasn't, so I'm not gonna pay. They said okay and they called and they called up the contractor. The tech came back and I didn't pay anything. I had shut the air conditioner off ‘cause it was blowing hot air. He turned it on and it blew cold air. He told us some things to look for because he needed to have it running when it's not blowing cold air so he can find out why. Now, we have the same problem again.

The air conditioning was not cooling and I was very surprised that it was so easy to file a complaint to American Home Shield. It was quick to do. The guy who came out was very professional. He come into my home very fast. I was not expecting to receive him after a day I filed the complaint. He reviewed the air conditioning and figured out what was wrong. And I’m really impressed with how good the technician was. There has been no issues since he left.

There was a water leak at the meter on my side and I called American Home Shield to submit a claim. All American Services came out four days later as it was a weekend and they were great. They were at my place on time and took care of the problem right away. They didn't leave a big mess too. They were very jovial and easy to get along with. Now, everything's done and I have no problem at all.

My experience with AHS has been great so far. Submitting a claim online for my air conditioning that went out was very simple. The technician that they sent was wonderful and very polite as well. He had everything fixed in five minutes.

The technician that American Home Shield sent was knowledgeable. He came in about 48 hrs after I filed the claim. He told me what the problem was with my ceiling fan so I’m satisfied with the service.

Our air conditioner had been running for a little over 20 years, then the compressor went bad. So, AHS sent this technician out here to check it and he confirmed the problem with the compressor. But when they come back to fix it, they sent somebody else out here and apparently, he put in the wrong compressor. He also did not do a really good job of soldering the fittings. I had a friend of mine who worked for the HVAC company and he told me to look at the gauges on the unit. He said that there was not enough gas in it and that it had all leaked out.

Recently the igniter in the stove was not operating, and the light had gone out inside of the stove. I went online at American Home Shield to make the claim and it was really quick and easy. I was able to request the date from what was available for the tech from GE Appliances to come out, and I just picked a time. He was very knowledgeable on what he was doing, and I felt comfortable with his work. With the light, he had to replace a part with the actual component because he said it kept blowing. Now everything is what it should be. The stove is operating properly and the light comes on. It was a great experience and I'm totally satisfied. People have to try AHS for themselves, and if they don't like it, they could always cancel it.

American Home Shield sent out a company for my air conditioner that stopped working. The guy came and he spent 2 hours looking at everything and trying to fix the air, and he couldn't fix it. He told me to call American Home Shield and cancel that order and get someone else 'cause he said I needed a part that they don't have in stock.

Recently the AC was freezing up and American Home Shield said expect a call within 48 hours. Total Air Care called a few hours later and the contractor was professional. He told us what was going on and replaced a part. The AC was operating fine until yesterday, and now it’s doing the same thing. I called Home Shield and let them know, and I’m waiting on someone from Total Air Care to call me. It was a very good experience, nonetheless.

Our refrigerator was making a lot of like sonar noise that wasn’t normal and the ice tray was frosting into the water dispenser. I filed a claim with American Home Shield and it was a 24- to a 48-hour turnaround which seems to be normal for Hawaii. Then, the company contacted us the next day and they came out. They’ve been good to work with but we haven't quite solved the problem, so they’re gonna come back. Other than that, American Home Shield has been really solid and good. We’ve enjoyed working with them. The website makes it easy to put in our claim and they’re consistent with what’s on the agreement. We’ve been pretty happy so far.

I originally submitted a claim online to AHS for our refrigerator. It was easy and it took less than five minutes. However, it wasn't repaired and we had to call back. The repair persons came back out but then, unfortunately, they didn't submit the claim back to American Home Shield saying that the refrigerator couldn't be repaired. We waited another month and a half and when I called back again, they got another repair person out. The gentleman from Suffolk Appliance parts who came was very knowledgable. They were helpful and did what they were supposed to. The tech said that the refrigerator couldn't be repaired ‘cause the pan can’t be ordered and the process escalated really quickly after that. He knew his stuff.

My garage door opener wasn't working and when I went online to file my claim with AHS, I found the process to be very easy. Then the contractor, All Season Door and Glass, came out within 24 hours. But they had to come a second time because they diagnosed the problem but weren't able to fix it the same day. Other than that, their work was excellent. The repair person was also very thorough with me about what was going on and what steps needed to be taken to remedy the problem. And I thought he was very nice and professional. I didn't mind having him in my house, which is kinda of a big deal for me.

I have been a customer of AHS since I purchased my home 20 years ago. In that time I used the services here and there for minor things but I truly kept it to save me the financial pain when a major appliance would eventually stop working. It finally happened this month as my AC unit stopped working. I had an AHS service technician come out to service and get it running again and a week later it is out again. Keep in mind that this is in the middle of Texas heat.

The contractor that American Home Shield sent out for the garbage disposal did a good job. It was very quick, and they told us some things that we needed to know, so that's always helpful.