American Home Shield Reviews

I had a problem with my water pressure regulator. I filed a claim over the phone with American Home Shield and their reps were great. They were able to get a contractor out in a couple of hours. The contractor was good. But they said that the problem I had for my water pressure regulator requires some plumbing and I have to pay from my pocket, which I’m not happy about.

AHS sent Doctor Cool to do some repairs and the experience was one of the better ones I've had. I did the claim online and I like the fact that I can pick up a contractor or the person to fix it. One of my first times submitting a claim, I called them and it went well. It was smooth. There were no hiccups. I just gave the contractor a brief explanation on what was going on, and they went right to work.

I called American Home Shield when some sort of water heater sensor was causing the pilot light to go out and not restart. They sent this information out to their people and then they called me within a 24-hour period. They told me that they would call me on a Monday and set a schedule for a time that they could come out. Then the technician came out and looked at my water heater. He was genuinely nice. My water heater seemed a little overwhelming to him, and there was a lot of extra gadgets on it. He didn’t really know what those gadgets were for. The sensor started when he was here, but then it went out again. So the situation wasn’t really resolved. I still am taking the shower with cold water.

The reps at American Home Shield are very good, very kind, and patient. Their contractor were very professional, speedy, and kind as well. I've had American Home Shield for 15 years and I'm quite satisfied with them. When I had some repairs done to my stove because I couldn't read the panel anymore, the tech who came out couldn't fix it. So, he put it in for replacement, and they sent me the information. But the one that I want right now is not in stock, so I’m waiting for it to come up.

I had a wall oven that wasn’t working and submitting the claim was easy. We had a gentleman come and look at the unit, and he said it was not repairable so a new unit was ordered which was fine. The other day, I got the delivery, but they didn’t take the old one because it was in the wall so now, I’m stuck with an extra oven that’s sitting in my garage. I need somebody to come and take it. We also had to install the oven ourselves. It shouldn’t have been difficult if information was given to me. If I would’ve known that it was just delivery people delivering it instead of the company that was delivering and installing it, it wouldn’t have been an issue. Luckily, my husband has an electrical background so he installed it. If not for him, we’d not have been able to. But I got an oven and I will definitely use American Home Shield again.

When I was having an issue with a bathroom vent, I filed a claim online with American Home Shield and it was easy. The people who came to repair the vent did a fine job.

My refrigerator that stopped being cold is working very well and the way it should after Beyer Appliance Service came out to repair it. I did the claim with American Home Shield online and the claims process was fine.

I'm happy with American Home Shield's service. Godfather Heating and Air came out because the AC wasn't working. Filing a claim for that with AHS was an easy process. I did it over the phone. Godfather was able to come out within 24 hours. They were very professional and very good people.

I filed a claim about three weeks ago in regards to our pool pump which wasn't working properly. When the contractor came down, he said it was a little fuse that went out which was an easy fix and then he fixed that. While he was there, he also told me that the casing on the filter is not gonna last a lot longer. He said that it has a little bit of leakage and that it was something that my AHS warranty covers. He took a couple of pictures of the model and then took off. That very same day, I submitted another claim for the casing of the filter. My husband was here when he came. He told me that the tech came and took pictures but he didn't come prepared with the casing. Apparently, he has to treat it as a whole new claim and submit an order for a part. But he was just here and he already knew exactly what we needed.

My AC wasn’t cooling recently and I made a claim for it online at American Home Shield which was very easy. I submitted the ticket six o’clock in the morning and the tech from ACE Heating & Cooling was out at four o’clock. He explained everything and showed me what I needed to do if it happened again. Now the AC works very well.

I filed a claim with American Home Shield online when our refrigerator died. I love their website. The contractor came out twice because it started working again, and then it stopped. But the tech was great. It took about two weeks, and my food was all on a cooler. They ended up replacing the compressor on my refrigerator.

Our upstairs air conditioner wasn’t working. It was getting up to like 80 and 90 degrees up there. I went online for American Home Shield. The first guy would not get up in our crawl space and look at anything like we requested him to. So we called back and requested a different AC company, and they came out and they found the problem. We need a new duct up there. It looks like it was broken into four pieces somehow. The second guy was really, really good. He is supposed to be contacting American Home Shield to make sure that they will cover the work that is needed.

I don’t know where to begin with this review, if I could give this company negative stars I would. My ac stopped working on June 19, 2019. Multiple companies have come out and just added freon and went on their way, no update as to what the root of the problem was. Finally a week ago, and hundreds of dollars later, a company came out and said it was a leak and that I needed a new coil. As of now no news as to when they are going to order the part or fix my problem. I am a senior citizen, with high blood pressure, living in Miami (with over 100 degree weather) this is unacceptable. This company misrepresents itself, they are really wolves in sheep’s clothing. Shame on you American Home Shield, and for the people that work for you, I don’t know how you can sleep soundly at night knowing you are screwing over innocent, hard working people.

I did not receive a contract. The representatives were not helpful in 2 different departments. They refuse to email a sample contract. I was initially offered a special, but it was switched. No integrity!

A/C wasn't working properly and AHS got a company same day to fix the problem. Cool and Cozy came within hours of call and repaired it right away and it has been working great. Highly recommend both AHS and Cool and Cozy!!

We are AHS customers for years and never used it for anything significant before. Recently our HVAC system stopped cooling properly. I paid my copay for technician visit. The repair plan is structured very tricky where some work is defined as modifications and not covered by insurance so we need to pay $2,500 out-of-pocket. Customer service explained me that the maximum amount they gonna pay is around $600 and there is no option to fix HVAC without me paying a lot of out-of-pocket. It’s totally useless to pay years for insurance and when something breaks, you fix it on your own dime.

American Home Shield has been perfect. On my most recent claim with American Home Shield, it was very professional. My AC broke down, and they were quick to fix it. Everything happened really fast. They email and text you. So, if the service people don't call you, you can call them. It’s really convenient. My mom’s already signed up with American Home Shield now.

I had a new dishwasher put in and I called American Home Shield. They sent me a thing on the computer and I sent it out. The guy came first to tell me that I needed a new dishwasher and then, I ordered the dishwasher and he put it in. I also had the ice machine on the refrigerator fixed. The guy came in and put a new motor. The two gentlemen who showed up for the dishwasher and the one who showed up for the refrigerator were very nice and professional. It was a very good experience with AHS and I was very satisfied. I’ve been recommending them to other people. I’ve talked to my neighbors and friends of mine about AHS.

I submitted a claim online when it wasn’t getting cold in the house and the website was pretty good. Williams Heating and Cooling was the contractor assigned and the technician who came out was very professional. American Home Shield was excellent, overall, and I’ll recommend them.

We moved into an old home and needed to change the locks. I filed the claim to AHS online and everybody was pretty quick to get back to us. The rekey was fine. We also had the plumbers come in. They were looking at things and then there was a hole that was put into our ceiling. We never got a callback if they were gonna come fix or leave it like that. We’ve been so busy so we haven’t had time to take care of it.

We've had American Home Shield since 2011, and the cost of it is getting really high. I feel like we pay so much and we hardly even use it. And then, I’d have to go through so many hoops to get stuff repaired. We’re thinking about going with someone else next year when our contract is up. Our most recent claim was for the front door of our oven that completely failed. Tri County Appliance came out and they were awesome. They fixed the issue in a timely manner. One of the parts was ordered but it was the wrong one, and I didn’t have an issue with that. They were very nice about. And once the part came in, they fixed everything, so everything worked perfectly fine.

I’m very happy with my claim for my pool and spa. The owner actually was there the first time I called. The second time I needed something, the son, who is another owner, came to fix it. They were really very helpful and also explained everything that I needed to know.

All of my recent claims with American Home Shield have gone very well and everything is working fine, the sockets, the outlets, the ceiling and the bathroom fan.

My most recent claim experience with AHS was great. But I have had some issues with billing. The initial 49.99 payment to initiate my contract was taken out of my account. And then, AHS took it out again, which in turn, once I put the request in for that vendor to come out and take care of my issue with my air condition, they did a great job.

Whenever I have problems, I go to the American Home Shield website and file a claim. The process is pretty quick. Usually, the turnaround time is 24 hours and they call, set up an appointment and the techs come out within that first 24 hours. The techs are always very professional and respectful of the home. If they come through the house, they take their shoes off. I'm happy with AHS coverage too. I've only used them a few times but they've come out, fix the problems and I only pay the service fee. My house is 13 years old now and it's probably time when I start having issues with some of my appliances so I'm glad that I have AHS. I would recommend them to anybody.

The online submission at American Home Shield has been great. Any contractor we’ve used through the home warranty has been fine. Recently our garbage disposal wasn’t working and they were pleasant, friendly and did a good job.

I just bought a house and I wanted new locks and keys. I made a claim with American Home Shield and it was great. Everything was seamless. Mr. Quick Pick Lock and Key came out almost right away. The contractor did everything in the same day within two hours. It wasn’t long. They guy was awesome.

American Home Shield's website is second to none. Then they normally give me 24 hours to wait for contractor's response. I’ve only had one instance on the weekend, where I had to wait until Monday. But all their contractors have been really good. When I had a electrical outlet that wasn’t working, the contractor came out, traced it, and fixed it. He showed me the problem, and I sat there while he fixed it. It’s working as expected ever since. It was a fantastic experience.

Automatic Control A/C Corp did a good job on the fan of the AC motor that stopped working. I was happy. They reached out to me, and the scheduling was straightforward. The service was good and they were professional. I did the claim with American Home Shield through the website. It was straightforward and user-friendly.

We have two AC units, and the upstairs one wasn’t cooling properly while the outdoor unit was making a weird noise. The contractor sent by American Home Shield came the same day, but I had to call twice. The first time, they fixed it but a few days later, it stopped working again. They replaced the motor and it worked, but the new motor caused a fuse to stop working. It was on a Sunday when it broke down, so they didn't come in until Monday. They showed up and five minutes later, they called me and said it was fixed. I haven't had any issues since.

The air conditioning unit stopped working about a month or so. Since then, I’ve had a couple of glitches. I went out there to take a look at the unit, and it was shaking and vibrating more than what I’m familiar with it doing. But it was still pumping out cool air. American Home Shield answered promptly and took care of my information and my concerns, and so I’m just waiting for a callback from the unit. But so far, everything has been very good with the contractors that came out to do the different repairs as I needed. They were all very good, and very awesome.

My air conditioning unit was blowing, but it was blowing hot. I went online and filed my first claim with American Home Shield and doing it was extremely easy. And after that, the contractor came in less than 24 hours. He was very professional, very kind, took the time to make sure everything was done exactly by the book, and did not leave until he knew everything was done and it was cleaned up. I've referred American Home Shield to three other people since signing up.

I have been an AHS customer since 2012. In all these years I have not had such a horrible experience until December 2018 when I requested a service for my cooktop and microwave. It is July 2019 now and the appliances are still not fixed. They have already charged me for the service visit but no one has visited me. They have closed the service claiming that the service provider visited me but I was not available. They are also unable to provide me a proof that I was contacted and I cancelled the appointment. It’s as simple as a case of them duping me of my money.

I have been a member of American Home Shield for 10 years and the first time I need help with my air conditioner, they are making me use a vendor that is stealing $900 from me. I put a claim in and Freedom Heating and Cooling came out and said I would need 12 pounds of Freon at $100 a pound and that I would need to pay $600 for modifications for a total of $1800. Then American Home Shield contacted me with the cost and said I would need 9 pounds of Freon and said they could get the bill down to $1460. Right there, Freedom Heating and Cooling was trying to steal $300 from me. I requested a second opinion, which I paid for, and found out that I also didn't need the $600 of modifications. This was after 22 calls to American Home Shield. After the second vendor said he could fix the problem for $540, I was ecstatic. He reported this to AHS and AHS said they didn't care, I still needed to use the first vendor.

We have had AHS as our home warranty service going on 6 years. We finally had to cancel the service because all aspects of this service have have consistently gone downhill. The first couple of service calls were taken care of in a timely fashion with competent service companies. The last service request was never done but they billed my credit card immediately for the service charge. After 3 phone calls to AHS to try to get my money back I had to contact Visa to get my credit.

NOT HAPPY! I have been without AC for a week in Alabama. My repair request was submitted through the appropriate channels a week ago and a repair company was assigned. They came out and repaired one unit and put in the parts request for the other unit to AHS. AHS called me and said that they had approved the repair and that the repair co would be contacting me to set up the repair appt. When we contacted the repair co they said that they had not received anything from AHS. I have contacted AHS multiple times and have spent a long time on the phone trying to get information about the status of my repair. Each time I have called, I have to answer the same questions multiple times, for example - the address, my phone number, who they are talking to, etc, when they have already been given the information and they have my account pulled up on their screen.

I am now waiting for a month for my refrigerator to be repaired, and I have been referred to 2 contractors who showed up once and never returned. I have spent over 6 hours on the phone and have nothing to show for it but discarded spoiled food. My dissatisfaction with American Home Shield is immense. I have over 60 contract years with this company... I deserve, anyone deserves, BETTER. Sadly, I wish I could say that this is a unique event. It is not.

About two hours ago a technician sent by American Home Shield (AHS) left our home after conducting what I observed to be an excellent inspection of a malfunctioning air conditioning unit. The technician, who I will not name as he told me he was afraid of getting in trouble at work, from American Group, viewed the floor air vents, the outside unit, electrical box, and the unit in the basement. I know this should be considered routine for such an inspection, but this was different. He noticed a little dust near the basement "furnace" and suggested that the area be kept dust free, and after removing the filter suggested using a filter that was thicker than the one installed presently in the unit.

This Company will take care of the small appliances if it cannot be fixed at a percentage... However, when it comes to major work like A/C or furnace. They won’t pay for anything over just what needs fixing. Our A/C system went out at a cost of 10K and they only paid 25% of the cost of a 500 dollar coil and pan. They suck you in w/ advertising and then leave you high and dry. They make their money on the service call fee by fixing only one thing at a time on any major item and then waiting for a another thing to break so then can charge another service fee. Most deceitful advertising I have seen.

We started experiencing warm air blowing out of our upstairs air conditioner and called AHS for service. They sent out Central Air Conditioning and Heating who told us there was no issue despite leaking from the system in the attic and ice on the air conditioning coils. So we had to call a second time and have another person from this company come out who found an issue with the condenser and changed it but the problem persisted. We called an outside company to perform annual maintenance on our two air conditioners and he showed us where our upstairs unit was not getting enough power and confirmed that is was still leaking extensively. Again we contacted AHS who sent out their contractor once more who confirmed that the unit was not functioning correctly and stated that he could not fix it but would not report that to AHS. Upon contacting AHS they gave us the run around about checking into it and getting back to us but never did.

The contract company did not repair my appliance after 3 attempts and told me it was broken beyond repair, however they marked the work 'completed' with AHS. When I spoke to AHS, the only options available to me were 1) have the same company come out a 4th time or 2) pay another service fee for a different contractor to come out. When I asked about being refunded for my service call, of which the service was not completed, I was told that was not an option. When I asked about a replacement product for my broken one, I was told that is not an option. When I asked to elevate my case and speak with a supervisor, I was put on hold and then told to expect a call back in 1 hour (which I never received). I will not be renewing my warranty based on this experience.

I had water dripping from a pipe through the ceiling. I submitted a claim for repair to American Home Shield and found their site to be user-friendly. Their rep told me that their contractor would contact me 14 hours after I submit my claim. Home Service Corporation called me the following day and came out. Their tech couldn't do the job the first time as he had to get some parts. He came back the following week on a Tuesday and repaired the problem. However, there was a discrepancy in the square they cut out in my ceiling. They didn't repair that. I called them and Home Service Corporation's rep said that their techs told my wife they were gonna repair the square as long as he hadn't cut any more drywall.

I was just having an electrical issue with my electrical box and one of the wall sockets. American Home Shield sent out Noland Harper and they were very time-conscientious and thorough. Everything is going good so far. I had other home warranties and when it came to the servicing, they always looked for an excuse to not cover an item. Back in my house in Texas, a rep told me to go to American home Shield. They work best for the consumers and the repair personnel.

My air conditioner wasn’t running. I called American Home Shield and reported it on the weekend. The contractor came on Monday and they were able to resolve it that same day. An animal had gotten into the air conditioner and so it had been shut down for safety. And then, I paid them to put additional Freon in it. It was a great experience.

I submitted a claim with American Home Shield for my air conditioning that wasn’t turning on at all. I did it over the phone and it was simple. United Air came out the same day that I filed the claim. They were outstanding. They were fast, courteous and professional.

The air conditioner doesn't seem to be cooling quite as good as it was when we first bought the home a year and a half ago. We have a service contract with the HVAC company who told us that there was a leak. My husband called American Home Shield and Comfort First came out. The gentleman came up and said he didn't detect the leak, but he put some Freon in it and said if we have further problems to just call them back within 60 days. But the air conditioner still doesn't feel like it is cooling quite like it was. I'm not completely satisfied yet with my air conditioner, but I was satisfied with the service that we received this far. This was the second time that we've called American Home Shield and we've been pleased so far.

Submitting my claim online with American Home Shield was very easy. It was for my air conditioner. It wasn't that bad. It just needed to be charged with Freon. I really liked the service contractor. I would probably use them again if I needed to. The guy told me some tips I could do to make my unit run more efficiently. He was very knowledgeable. His name was Steven.

Everything has been good thus far with American Home Shield. I had a service call for my refrigerator which had an icing and water problem. I had an excellent experience with their rep. The contractor sent by AHS fixed the water dispenser problem. However, the tech said that they cannot try to fix the freezer as it could break the back and the part. He said that it had to be thawed for a couple of days and that things should be okay once I defrost the refrigerator for 48 hours.

American Home Shield is working great for me so far. I don’t know what I would’ve done without it here in the last three weeks. I’m waiting on the air conditioner man to come right now. And I'm also still waiting for our plumbing issue to be taken care of. We have had company for the last three days and one of the flooring men is coming tonight to look at my bathroom floor to see if the floor has been messed up from the plumbing leak. The plumbing gentleman did a Seal Fix, and he left. And about four hours later, we had all been outside, came in, and we heard water leaking, and it was flooding at the back where he’d been. And I had just put in new wood floors back there. It was the 3rd of July and he did come back, but he didn’t get to come back until the 5th. We had turned off the water, stopped up the water, put pans on the floor and all that kind of stuff as best we could.

We’re not having the best experience with our claim with AHS right now. We’re not very happy and it’s been about three weeks. The contractors have been out three times and the fridge is still broken. So, nothing’s been done. It just seems like every time they come out, they seemed they fixed it, but it’s just the same issue all over again. It’s too cold. So, the first time, Levi from Appliance Solutions, fixed the thermistor in the refrigerator ‘cause it was getting down to 18 to 20 degrees, and obviously, a preferred temperature is around 38, 40 degrees. So, it’s freezing everything in the refrigerator.

The air conditioner was making weird noises. I filed a claim with American Home Shield online and Ambient Heating came out the following day. The issue ended up being the capacitator. The unit worked for maybe two or three days and then it went out again. I tried to submit the claim online but it only gave me the option for follow-up and if I was gonna do a claim on a different AC, like if I have two ACs. So, I called and American Home Shield helped me set up the next appointment. The same company came back and replaced the same part again and the AC has been working fine ever since.

I had a leak in the hot water tank. And after filing a claim with American Home Shield, On Time Plumbing came out. It took a few days because the day that they could have come out, I had a dental appointment and I couldn't be here. So, the next available day was three days later. And they were on time. They did professional work and the hot water heater has been doing great since then. It's not leaking. The only thing I'm not happy with is every year, AHS keeps raising the price on me. I've had them going on seven years, and I've only had to use them twice. They need to try to keep their prices level instead of raising it every year. I'm a disabled veteran and the VA won't let me get a job. That cuts into people like me on a fixed income when we got a budget already set. And then, we get a price raise on something.

Everything is going wonderful with American Home Shield the second time around. Recently, the unit stopped working again and the tray had to be drained from downstairs where the AC unit is. I called and spoke to a representative when I made the claim and it was wonderful. It was easy, fast, simple and there were no complications. The very first rep who came out was a wonderful guy. The contractor told me they would call before they come out, which he did because I was at work. So, I left work when he said he was en route. He was here a few minutes before I got here. He was very thorough and he did a good job. He just probably overlooked the fan but he was a pleasant man. The second guy said I didn't have to be here since my son was here. So, that worked out well. They came back really quick and since then, the AC unit has been cooling the house down.

I called American Home Shield in the end of April and told them that the air conditioning wasn’t working. My claim experience was good. It’s just that they were awfully slow. My air conditioner went out, and I was without air for two months. American Home Shield called a company, and then, the company had to call me to schedule an appointment, and they had to come out five times and kept telling me my air conditioner was shot. They finally got a second opinion. And they came out and told me the same thing. And then, by the time they got it installed, it was July 1st, and I had no air conditioning. I live out in the desert. Other than that, they replaced the air conditioner. I paid $2100 to have it installed. They had to redo up in the attic. But I love the air conditioner. It’s really quiet and nice.

My air conditioner went out and I called American Home Shield. Before I used them, I had been told it’d be a one-week wait to get a technician out. When AHS came through, within 24 hours I had the people who were gonna do the job. Within 48 hours, everything was fixed and it was all taken care of.

I like American Home Shield. I do everything online when submitting a claim. I get an email back right away, telling me who is gonna be assigned to me and the telephone number. And then after they call me, I get an appointment. Everything works really well. Whoever did their programming was really good. I had an AC problem. The service they did was fine. It just took them a long time. The contractors got here a week in the hottest time of the year. But the contractors were fine.

We weren’t having any air conditioning and it was 90 some degrees. I put in the claim with American Home Shield online and they assigned Applied Air to me. Applied Air was out here in two days and they were good. When they first came out, the technician said there were just burnt wires inside the unit and he replaced those. Then, maybe two days later, it went out again with the same problem. He came back and he diagnosed that the compressor is bad. They need to replace the compressor in it and they said it would be a couple of days to get it approved by American Home Shield and then to get the part ordered.

The dryer was working but it did not get hot. I called American Home Shield to submit the claim because I hate going online. I’m lazy and it’s supposed to be quick. I was at work doing something and I was just walking around, which made me do it through the phone. I was told that the contractor would call me within 24 hours but they called me within 15 minutes. It was so quick. When they came, they did what they were supposed to do. However, they had to come twice. The initial visit turned out to be something different and it wasn't just the simple heating element. It was a part that they had to order. It took a week for the piece to come in and I had to go to the laundromat but that was all good. On their end, everything was fine and it was nothing that they did. We gotta have our dryers but it was cool. I'm in education, so I know how to be patient. I knew what was going on and I just chilled while they got it. It was alright.

The water dispenser in our refrigerator wasn’t working. I called American Home Shield and talked to someone who told me to expect the contractor to be out within a day or two. So that was good. The contractor from 4A Appliance Repair finally got the refrigerator fixed. They replaced one hose and it’s fixed for good now. The contractors that AHS have sent were exceptional, every single one of them, every single time. In all of my experiences, it was like having a good friend to come over and fix something for you. It was that friendly. It was that cordial. It was that much fun. Their personality is good. They were efficient and they didn’t make messes.

I submitted a claim online to AHS when our air conditioner wasn't working. Their website was user-friendly. The contractors were out the next day. They were very professional, courteous and they did a really good job. It was a pretty major repair. It took a little bit of construction work to take doorframes off and stuff to get to it. And we were very pleased with them. We’ve also had a good experience with AHS now that we could submit a request for service online. Before, when we had to call, we were on hold for over an hour sometimes. But since we can do it online now, it’s pretty convenient.

Our air conditioner was leaking all over the floor and we've had it repaired about three weeks ago. We were just doing a follow-up. I filed the claim online on my little app and the process was really easy. American Home Shield got back to us very quickly as I submitted in the afternoon and they called back two or three hours later. The air conditioner is running back down to 79 so I'm happy. I haven't had to use AHS until now and they've done a pretty good job.

The front door lock wasn't turning even with a key in it. So we had to change it and the rekey guy that American Home Shield sent out was great. He was very professional, efficient, and friendly. He did a good job of making it work without having to buy extra parts for us, which we appreciated quite a bit.

The shower was leaking and I submitted the claim to American Home Shield. I did it over the phone and we got an email saying when the contractor would be out. When he arrived, he was professional. There was a faulty cartridge that had to be replaced and since the repairs, we haven’t had issues. It was internal so, we’re not having the same problem we had. I don’t see any leak now so, I’m assuming everything’s okay.

When the oven stopped working, the contractor contacted me right away within the day. They came out within about two days and they were very good. They seemed very professional and I've had no problems with the oven since.

We bought a place and we wanted the locks rekeyed. We filed a claim to AHS and the process of submitting a claim was pretty straightforward and painless. The contractor's name was Jose and he was very sharp. He knew the types of locks and he got them done fast. They're pretty complicated locks and he knew his way around them really well. Everything's great.

I'm selling my home and the buyer inspected and found a couple of items. So I called American Home Shield to file a claim and explained my situation. The whole process was very easy and seamless. I got text and emails from them. Everything was right on the money as far as timing and communication. The attic fan wasn't working and the contractor diagnosed that it wasn't repairable. It needed to be replaced. So they were in communication with American Home Shield to give the authorization for them to order the fan and proceed with it. And it was pretty quick. The same day that American Home Shield got the request from them, they approved it. And then, I got an appointment scheduled, and they installed it this morning.

We had a stoppage in the toilet, shower and master bath. The contractor came out and the bathroom clogged up again two days later. They came out again and they went through the washer outlet and the drainage in the bathroom. We went away on vacation and when we came back two days later, the washer was clogged up again. So this time, we found the main entrance to the main pipe and the contractor unclogged it through that. He found the backup and he seemed to have been able to clear it out completely. Everything has been working okay. I'm running my washer and everything is draining properly.

We had a house that we moved in just repainted and all redone. The ductwork that was up in the ceiling was cleaned and then put back together after it was painted. We've been in the house four months and the paint started to stain originally, but then it got saturated and it turned into molding and deteriorated the drywall. I filed a claim to American Home Shield and the ductwork was looked at by the contractor. There has not been adequate amount of insulation around that and it caused condensation which then got into the drywall which caused that damage.

My microwave died and I went online to get in touch with AHS and somebody came out really quickly. It had been a while ago and then they determined that it was dead and needed to be replaced. And then they had to send me an option. I said it was okay, and then they ordered it. The process took a few weeks. Some company was supposed to deliver it, and they were horrible. They gave me an eight-hour window to sit there to get a microwave, and I said that I wasn't doing that. It was ridiculous.

I'm very satisfied with my experience with American Home Shield. My most recent claim was an AC repair. They set the claim up. The only thing is South Mississippi's heat index is 105 and when I got a generated email from the service person, it was like, "We would get with you within 24 to 72 hours." But, we were fortunate enough that I just went ahead and called Four Seasons. And they said they got a guy right then in our area. They were slammed, but because he was nearby, he could come on by. So, they were gracious enough to get on out, get us repaired, and get us back up and going. So, we really appreciate them with a full schedule making time to get us going.

I thought our dishwasher stopped completely. We’re products of the hurricane, and we’re not living in the house right now. But hopefully, either next month or in the month after, we’ll get back in. And I thought it would be a good thing if that dishwasher worked. So, I made a service request online with American Home Shield and the representative was very nice. A service guy from Sears came out to help us. And he came promptly as he said he would. He asked me how old the dishwasher is and what it does not do. I told him it doesn’t work. When he told me to show him what I do, I said, “Well, I push this button, and I push this button.” He then asked if I pushed the on button and I said I did not. He said, “Well, I hear something working now since you pressed the on button.” And I don’t hear well as and I said, “My goodness.” Still, he said, “Please don’t feel badly. I make a lot of service calls, and that happens routinely.” So, I thanked him.

I had a broken garbage disposal. I went online to submit a claim with AHS and it was pretty easy. Then they sent me an email about the contractor and the tech from Phil's Good AC & Heating that came out was good. Part of the tank was leaking and he fixed it. He told me how long the service was gonna take and he was nice and quick. Since the repair, the garbage disposal has been working well and I was very satisfied with my experience.

I submitted a claim to American Home Shield for one of the pool pumps and everything was good with the interaction with the contractor. He was fast and efficient. Since the repair, we haven’t had a breaker trip, which was the indicator. It looks like the pool cleaning system is running. I’ve had two claims since we joined AHS and I was happy both times. They were reliable and quick, and the experience was uneventful. It was easy and it didn’t take a lot of work on my part to get the things corrected. So, there wasn’t a hassle.

We had two recent claims with American Home Shield. One was with the dishwasher. I called and spoke to a representative and they sent someone out. The technician said that it needed to be replaced. It couldn’t be fixed. So he said they would ship a new one there, and I gave him the dimension, and he gave the dimension to me. The dimensions matched. And so, he would contact me when it was being shipped, but I haven't heard back from them at all. But I've had good luck with AHS every time. Everything has been perfect and I know everybody gets busy. This is the only time that I haven't been contacted back.

The dryer is not heating up like it should. It takes two or three times for it to dry a load of clothes. I submitted a claim to American Home Shield online and they told me I would hear from the contractors in 48 hours. I filed the claim on a Sunday and True Vine Appliance Repair was out in a couple of days. The tech just kind of ran it and said it was fine. He called their supervisor and did something else. But it really didn’t do anything and the dryer is still doing the same thing. We also had the air conditioning checked out within a couple of days and we were charged an additional charge, we’re guessing for Freon, but instead it was overcharged. We wouldn’t have added Freon because that means it has too much. My husband was supposed to American Home Shield back about those. I don’t feel like anything was ever done.

One of the airconditioning units just wasn’t cooling. The contractor that AHS sent determined what the issue was. It was a cap missing which was causing a Freon leak. So, he replaced some Freon and then added a cap to the hose, and that seemed to do the trick. He did a great job. I’d recommend AHS.

I was very happy with the American Home Shield rep that I dealt with over the phone. I filed a claim for the oven and the contractor came out quickly. They came out twice. Once to diagnose the oven and then the second time to replace it. The first guy who diagnosed it said that he didn’t have to come out a second time. He said that he didn’t know if they could find the part that we needed because it was an old oven. I also asked if if we could still use it and he said it was safe to use it. But he came back and told me not to use it because he he did a little more testing on it and said that it was heating too high. I’ve never had a guy leave and come back to check out one more thing before he could determine if it was safe to use or not. I was really impressed with that and I appreciated it. And now, the new oven is working great.

When my AC wasn't working, I submitted a claim with American Home Shield over the phone. Dealing with their reps was good. They got it on time and pretty quickly and the guy they sent out from Joe Cool's Cooling was great. He's very friendly and he explained the issue. He got the AC fixed. And it has been working so far.

My toilet was filling very slowly. And when I went to shut off my water valve on and off, it wasn’t working properly, so I knew I needed to get that taken care of. I did an online claim with American Home Shield. I never had any difficulties doing that with them. Filing a claim is the simplest thing ever. As for the toilet issue, I was contacted within 24 hours and the contractor was here within 48 hours which was not very long at all. B&L was great. Their contractor did a great job. He was fast and thorough, and I wasn’t disappointed in any way, shape or form. And my toilet issue’s completely gone. Overall, in the last year, I had one negative experience with them, and four positive experiences. I actually let my membership lapse with them. I’m looking for another home warranty company because I wasn’t satisfied with the one exchange that we had.

I submitted a claim online to American Home Shield for the refrigerator since the ice maker was making a noise, freezing up and wasn’t making ice adequately. The contractor wanted to come out the next day that I submitted the request, but I wasn’t off and it was in between work and all that with my work schedule. On the day that I was available, they had an opening so they came over and took care of the issue. I had a part that had to be ordered, so they ordered it and it didn’t take long. It wasn’t even a full week and then, they came back and put the part on. The refrigerator has been working fine. There were two different contractors who came out because they came out two different times and both of them were professional, knowledgeable of the situation and quick. I haven’t had any other issues with the refrigerator and I will recommend AHS.

Made a service request for plumbing problem. The assigned company came out and assessed the problem but said they would have to get approval before making repairs and would call to set up an appointment once approved. I then received a call from American Home a couple hours after the vendor left and they said the work order was switched to a new vendor and I needed to call and set up an appointment them.

I was a customer since 08/20/2017. Had problems with air conditioner unit. 1st call was May 1, 2018, they put in 2 lbs of freon. 2nd call was 4/11/2019, they put another 1 lbs of freon. Then on 07/07/2019 I called again with the same problem. Poor communication with the contractor. They switch to another contractor which lead to no communication at all. In general they never fixed the issue. Just wanted me to keep paying for more freon from the contractor. So this morning I cancelled everything contract and all. I do not recommend this company to anyone.

This company is a scam. We had our water heater go out and the first company they sent out couldn't do the job. They said they needed to send out another tech on that Friday. I took time off work to wait for the guy to fix the water heater and he just inspected it, told me he needed to go get some parts from the shop and never came back! I called the company and no one answered. I then called American Home Shield to see that they closed the ticket. THEY CLOSED THE TICKET WITH NO RESOLUTION!!! I was furious but told them the issue was not fixed so they offered to send another company. (The first company was the worst rated plumbing company in our area. Their solution was to send the second worst rated plumbing company out.)

We received the a check for a new fridge and the person that we were working with since our complaint has been great, so I upgraded my star rating. Keep in mind, this was only resolved after our complaint on Consumer Affairs. They did make it right, so I will chalk this up to a one time error. I am continuing the service and just hope this was a one time thing.

I used American Home Shield when purchasing my town home. They are terrible. They sent out a plumbing company to place a new water heater. The plumbers they used caused a significant amount of flooding when they improperly placed the water heater. It was on my second floor so I had damage to my first floor as well. A total nightmare! When I notified AHS first of all I couldn’t get anyone on the phone that was from the US. They clearly use call centers in other countries so communication was difficult. They said they are not responsible for secondary damage. It’s in the fine print of your contract! So they can send out the cheapest, worst contractors and not be responsible for the damage they.

Have had AHS warranty for years with only good things to say but how we've been treated in last 2 months is atrocious and we will be looking for new company. Our boiler started leaking 2 months ago and we reported to AHS, they sent out plumber who couldn't fix and finally an HVAC Co (Superior Energy) who said they would replace with cost of $3000 approx and AHS told us it was covered (in part but not all, we would be responsible for about $1000) so we waited and waited after multiple long calls to AHS was told Superior Energy was not responding to calls from AHS (and did not respond to our calls).

We are in our 80's. The air conditioner inside the house is leaking water all over the carpet. We were told to shut the AC off until tomorrow afternoon. I was told the repair order would not be expedited. Horrible company. So sorry we chose AHS.

It has been 10 days and still no resolution in getting my air conditioner replaced!!! The contractor approval department is not returning the contractor's calls!!! They keep giving me and him the run around in getting a unit that is 30 years old replaced!! This is not the first issue I’ve had in trying to something repaired or replaced having to do with a big ticket item!!! It is just plain ridiculous!!! Especially with small children in the house with no A/C!!

TERRIBLE COMPANY!!! I called because our AC needs to be fixed. They set up a service call and we waited 24hrs for the AC repair to call us. I finally got a hold of the AC people and am told that the service request was canceled by AHS because they couldn't get out here until next week. So my house is now 90, it feels like 96 outside and we have small children. They can't "find" someone to get out here so we have to call back tomorrow to see if they can find someone and then we would have the option to select our own contractor! It took me 30 seconds to find someone open 24hrs a day and can be out tomorrow! Their service is awful!!!!

Updated on 07/16/2019: So I wrote a previous review about the service of this company and how they are not paying me back what they promise they will. One the representatives from AHS contacted me through my review and stated he would make sure “ERIKA” follows up on my issue. She states when I I spoke to her that it would take 24HRS. No one has contacted me. This conversation happened on the July 11th. I gave them a chance to help me solve this issue and they say one thing but they don’t go through with it. This company is a joke. Very disappointed how unprofessional they are.

The delivery people were a little confusing because when they came out to install, they found that my water shut-off valve leaked, and they gave me a number to call back. I called that number back after I replaced the valve, and they told me they don’t do installs. So then, they gave me a number to call back. I called back in good faith and I got passed to six different people, and each one of them said, “I can't help you.” The last one said, “We don’t do installs,” and then referred me another 1-800 number. I called that number which turned out was GE, and they only do service. The next day, I called American Home Shield and they said, “That’s okay. They don’t do that.”

Updated on 07/12/2019: Second review for American Home Shield and the lack of timely service on the same issue. 16th day without AC. Received call from authorization department regarding repair but still at least a week out on repair. American Home Shield has expedited nothing, I’ve only been able to reach call centers, and when I’ve complained about the company they are using for repair, all they can say is sorry and "I understand your frustration." The only call I’ve received from AHS was to tell me how much out of pocket I needed to pay—they have time for that call. I received an email on this site from them when I wrote my first review but never heard back again. But, they did write they were “sorry and understood my frustration”. That statement and $1100 will get my AC fixed...one day.... maybe.

There was a stain on the ceiling in the bathroom, which led me to believe there may be a leak in the bathroom above it. I called American Home Shield and the contractor said they were gonna be out at a certain time, and they were. It was a very good experience.

I had a good experience with my most recent claim with American Home Shield. The gentleman from All in One Appliance Repair came out very quickly and looked at my washer. He knew what was wrong and put a new pump in. The washer is working great. I’ve been happy with American Home Shield. I've been with them for almost a year and haven't had any problems.

American Home Shield sent On Point Service Repair Company because the dryer was not drying. They had to put a part in it. And then the oven in the kitchen, the thermostat was shut on. It stayed on. I had to trip the breaker to get the oven to go off. I scheduled the repair between our busyness, so that's a couple of days. But the contractors were pretty prompt. They were good all the way around. They saw what was wrong, came out with the parts and fixed the oven right. And then they had to come back on the dryer because they ordered the wrong part on it. But it was no biggie. Everything has been good.

American Home Shield sent a contractor who found out that I had galvanized pipes. They should have stopped, called their office, and then talked to me before they went any further. But what happened was they cut my galvanized pipe, jeopardizing all of my plumbing in my mobile home. So basically, they came back and said, “We’ll waive the $700 fee for the hot water heater, but it’s gonna take you $6,000 to redo your plumbing now.” I live in a mobile home, so the pipe is up in a cabinet. They jeopardized my flooring by cutting so many holes in the flooring on top of cutting the pipe.

We weren’t getting air like we normally do. It didn't seem like the AC unit was cooling off. American Home Shield offered to send someone out. It was a special deal to clean the air conditioner. We decided to do that ‘cause we were having trouble. When the guy form Prime Air came out, he did spend quite a bit of time taking it apart, cleaning it, and doing everything. But still, it didn’t really do anything. It just couldn't solve how things were. He had come back and said a part or the whole thing needed to be replaced. American Home Shield doesn’t get the air conditioner that we had before so they had to put a different one in.

My experience submitting my claims with American Home Shield has always been excellent. Sometimes, I do it online and sometimes, I do it over the phone. Online, the process is very easy. And when I call, the interaction with the claims representatives is second to none. The level of services are excellent. Every time I talk to somebody, I am given an expectation on time as to when to expect the contractors out. It's normally within 24 to 48 hours.

The washing machine broke and filing the claim for it was outstanding. Dealing with the guy and having the repair gone so quickly were great. I was very, very pleased. He made my washer work great so I have no complaints with that. The claim previous to the GE claim was a leaking pipe in my wall. We were losing 10,000 gallons a month out of the pipe coming from the hot water heater. I went through 3 different plumbers that came out here and not one of them could do the work because they didn’t have the right detector to find out where the pipe was leaking.

When I pressed the button inside the garage, it wouldn't open. And it wouldn't even click to come up, so it was completely dead. I went online and got a service appointment through AHS and the folks came out. The appointment date was the week before July 4th. The contractor told me he had to order a logic board, but I never heard from him again. And then, I called Home Shield, and they got them on the phone and they said that they were waiting on the order to come in.

I have one air conditioning unit with two different controllers - for upstairs and downstairs. The upstairs was freezing and the downstairs was not working at all. I filed the claim online to American Home Shield and the process was very simple. The contractor came out the very next morning on a Sunday so that was really nice. But the guy said he had to order the part and get permission to do the work and that took a couple of days. They fixed it fairly quickly once they got the part and gotten back in the house. They were great, very easy to deal with and explained everything. The air conditioner is definitely working. There's still something wrong with the downstairs though. It can't quite catch up. It's been so hot but I don’t think it has to do with the damper or anything.

My air conditioner was not getting cold, so I called AHS and they sent someone out the following day. The tech from A-US Air Conditioning of Texas was able to fix the air conditioner. As soon as he left, he said that it was gonna take an hour to cool the house, and it worked. He did a great job. I have this company come in before abou two years ago, and they always do a good job. I am happy with how things work. Sometimes other companies want to talk to me out to new companies, but I had been a client for American Home Shield for quite a good years now, and I never had a bad business with them.

When you do need to talk to somebody live from American Home Shield, the wait time can be pretty lengthy. I tried to call in and talk with a rep, and I was on hold for close to 30 minutes before I got somebody. Still, the policy is pretty robust and it covers everything we need it to. So far, we’ve had two contractors that have come out, one for a washing machine repair and one for the air conditioner. The one for the AC was fantastic and professional. The one with the washing machine, I wasn’t super impressed. He tried to jerry-rig it the first time and that didn't hold, so they had to come out a second time. It didn't cost us any extra, but it was an inconvenience in terms of time. The air conditioner recently wasn’t blowing cold air, and Cote's Mechanical came out and changed the blower motor. I did that claim online because it happened in the middle of the night, and I was able to get on early in the morning and get that started before they got busy.

We had a couple of issues with the sink. The actual sink faucet was not working properly. It broke off. The garbage disposal was not working too and we had a tub that was filling with water but it wasn't draining. I was able to do all of that under one claim with American Home Shield. I called on a Sunday and the contractor came out on Tuesday. It took them less than an hour to get it all taken care of. They were wonderful and very professional. They immediately looked at the problem. They gave me options and let me be a part of what I needed to do and also gave me information about how I can remedy things in the future.

My AC wasn't working and after I submitted a claim online to American Home Shield, LJR Industry contacted me within 24 hours. It took 4 days to get an appointment as they said that was the soonest appointment they had. Their tech provided great service and checked some other stuff too just to make sure everything was working correctly. The AC has been perfect since the repair.

I did an online claim with American Home Shield and the process was fine. The contractor responded quickly. They were great. They were very responsive and handled the problem very well.

I had some outlets not working, so I called American Home Shield. The rep that I talked to over the phone was professional and helpful. They sent out Washington Electrician Service within the same week. They were quick and effective. The tech told me what the problem was, and a fuse had to be replaced. My things were up and running, so I was happy. And I've told my mom to think about getting American Home Shield.

We had an air conditioner shut down. We submitted our claim to AHS over the phone. The representatives were fine. We had no problem. They were able to get the contractors out the next day. The contractor walked us through what had happened. He came in, he put booties on, he went outside, he checked everything out, went upstairs, where the air conditioning unit was. And he was very polite and well groomed too. He also called us, and we had a blow-by-blow where he was. He said, "I'll be there in approximately 45 minutes." He emailed us. And then, it was about 30 minutes later he was there. So, he told us what part of the area he was in. He wasn't in Dayton at the time. And we had no problems at all.

Generally, I’ve been happy with American Home Shield. I just had a problem with the plumbing and they sent somebody right away. However, I’ve been having trouble with my air conditioner. It needs a new coil. I’ve had American Home Shield call out for the last couple of years, and each time, all of the Freon would drain out of the air conditioner and they kept patching up the coil. Finally, when a repairman came, he said, “Can’t keep patching it. It needs a new coil.” He said he put in for American Home Shield to arrange to get the new coil and that was in April. The temperature’s been over 90 degrees every day here in Florida. I’m in my 80s and I’m suffering from the heat. I keep staying with other people. I keep trying to stay out, in stores, just to keep cool. It’s a crazy way for me to be.

Airboss came out last month and they checked my air condition. The guy checked on the outside because it was frosting up on the outside, and one guy came on the inside. And then, he pulled the filter out and said, “This is the problem. You need to change your filter more often.” I usually change it out once a month, but I have let it ride to two months this time around, and that was causing my problem. As a matter of fact, they came out twice, because I was concerned about something else, and the guy told me that the best thing to do was get a cleaner and to clean my coils. He explained to me how to do it, which I did. And everything’s ran fine after that. They were nice as well.

My AC unit was blowing hot air and I found out about it at night so I made the claim online in the wee hours of the morning. I didn't realize that the response would be so quick. The people came by at 9:00 later that morning. They did call several times but I missed the calls because I was asleep. It was Saturday when they came out and the technician was pleasant in his demeanor. He was respectful of the home and he explained really well when he spoke. He explained what was happening and how he was gonna rectify the problem, and he rectified the problem.

The AC wasn’t blowing cold so I submitted a claim online. We got some expectation on when we would at least hear something from the contractor and it was accurate. Altus Air Conditioning came and did what they were supposed to do. Everything has been fine since then.

Since July the 4th, my freezer has not been working. American Home Shield got a guy out. He said it needed a new compressor. The home warranty said because the refrigerator was less than two years old, they’d have to send someone from LG out. So, they mailed the compressor and sent it to my house. It sat there for three weeks. The guy came out yesterday and said, “Oh, they sent the wrong compressor. We’ll have to send another one.” And the dryer’s out and the control board, and they can’t come back until August the 2nd. This is really hard for me because I’m presently working in another city right now. So, I will never buy an LG refrigerator again. And I only got that one because the other LG went out, and the warranty company had to replace it with that one.

AHS had Central Virginia Heating and Air Conditioning come out every time. Recently my AC stopped working. My initial diagnosis seemed to be that it was the exterior fan on the AC unit. And that was the case. So, they came over, popped in a new fan, and everything was working. They checked, made sure everything was good to go, and that was it. It was pretty straightforward.

American Home Shield's website was very easy to navigate and sign up for. I filed a claim online when my garage door was stuck. When the contractor came out, I started talking and he just let me talk. And then he told me that he already knew what the problem was and that it was a spring. So he got it replaced for me. It was a very, very easy experience. The issue was located and my garage door is still working after the service.

Recently the air conditioner wasn't working at all and wasn't cooling our house from the heatwave. We called American Home Shield and they gave me three different companies that do the work. The contractor arrived right on time, though he didn't derive any changes with the mechanical systems. He did check it out and he was right that the mechanical system wasn't big enough to come in through the house. I'll probably use another service because there were changes to the appointments, and it was difficult to be in contact with the direct service provider.

American Home Shield is timely and sends out good professionals to help correct situations that arise in the home. Certified Heating & Air recently came out for an air conditioner not keeping up. It was a cooler day, so the guy didn’t really find anything that he could change at that point. He did go over the different tests that he ran with me, and just said that he wasn’t seeing anything. He did recommend a few things and kinda helped us with a little bit of cleaning of the outside unit so the air conditioner has been better. It’s still not keeping up exactly, but it’s not as bad as it was.

United Air Temp had to come out for our air conditioning unit. I submitted the claim with American Home Shield over the phone, and I had excellent interactions with the AHS reps. I like the expediency of the service. The contractors were here the next morning. They were very informative. They let me know exactly what the problem was. They completed what it was they had diagnosed, and we were well-pleased.

American Home Shield is a good company. I've been with them for several years and I haven't switched because of the reliability and the service that they provide. I've had a lot of other friends that have had other home warranty companies, and they've always had some kind of a nightmare story. I have not had that with American Home Shield. Filing a claim has always been simple. American Home Shield has always put in the claim and identified the company within pretty much less than an hour, and they provide me the information to the company. If I wasn't able to call the company, the company does call me within the 24-hour allocated timeframe. I usually call them, and I always get an appointment faster that way.

AHS had someone come out to work on the electric water heater that was leaking water from it. I went on the American Home Shield website and just filled out a ticket. It was quick and easy. I got a confirmation that the ticket had been placed. And then, as soon as they assigned a company, I got a follow up email that said they would be coming out. The gal that called was pretty good and easy to work with.

American Home Shield replaced our furnace in January of 2018 with a company called Sundance. Then in about March of 2019, our furnace died. So, we called American Home Shield again and they sent out the same company, Sundance. Sundance came on three different occasions to check things out, order a part, come back, etcetera. They said they were done after two visits, yet we didn’t have any heat. It was only cold air. So, on their third time, the guy came out and said it was all done. However, we were still using our furnace a little and it was making a sound I could hear up in my house. It’s below us and I knew it wasn’t right.

Appliance Protection had been out two weeks ago to advise me to defrost the freezer and get the big chunk of ice out of there, which I didn’t even know was in there. I filed a claim recently because I wanted them to do a second check on the freezer. Everything was fine, but I just wanted to make sure that the drain was draining. The contractors were fine and everything is good with my experience with AHS.

One of the parts had went out on our AC unit. And it wouldn’t come on at all. I submitted a claim with American Home Shield on a Saturday, the contractors were out Monday, and everything was back to work. My experience was outstanding. American Home Shield is doing a great job.

My garage door wasn't working properly. It was opening but it would get stuck or just go down and come back up. Filing the claim for that online was easy and then Capital City Overhead Door came out. They were very friendly and helpful, and the fix was something simple. My experience with American Home Shield was good.

I had a claim where American Home Shield sent us an appliance company, Vector Appliance. They were awesome. They responded really quickly and sent out the guy to check the appliance. He fixed it on the spot. He knew what was wrong and was able to repair it. He had the parts with him. He did his job and I was satisfied. He was really fast. However, the people from Fidelity Appliances who American Home Shield sent out just came and looked at my refrigerator and left. They didn’t do anything. They came in their own personal vehicle. It didn’t look like a company vehicle at all. I was told that they were supposed to call me ahead of time to let me know that they were on their way, but they just showed up at my door.

We were very much pleased with the attitude and knowledge of the tech that came out for our air conditioner. He spent a lot of time trying to figure out the reason. The controller was broken and he replaced it with a new one. I also had some questions and complaints regarding how our air conditioner working, noise outside and inside, and he also checked on these. He was very attentive, and he was in no rush. So, it was excellent. But one time, American Home Shield declined my request to replace a broken air conditioner and I had to buy in on my own money.

We had to make a claim that had to do with the water valve under our sink. My wife did everything claim-wise with American Home Shield. She was very impressed with the gentleman from High Priority Plumbing & Service that came and did the work. He was the only plumber that we had that she was very pleased with. She said he was very helpful and courteous. He was very good and he went the extra mile. Since the repair, everything has been working very well. We've had several other things that we put in claims for with American Home Shield. We thought they would be covered but they were not. But this particular claim with our water valve was very good. The plumber is somebody that I think American Home Shield should wanna keep on the list.

My air wasn’t working for three days, over the weekend. I called AHS Monday and they were able to send someone out on a Tuesday. I had to call to do a follow up, and only because that company uses text messaging system, and I didn’t receive the text. But when the technician visited my home, he was prompt. He called me and was there when he said he would be there. The technician was extremely nice and knowledgeable. He explained in detail what was going on with my system, what he would be doing, what he did, and recommended things that I should do just as far as the upkeep over the next year.

My AC was not cooling as it should so I filed a claim to AHS online. The contractor that AHS sent was good. He was straightforward and honest. It's cooling now. But instead of just putting a band-aid on my air conditioner, they should go ahead and get a new one ‘cause the mechanic said it would probably leak again in the future.

It's very difficult to file a claim online. The computer website wouldn’t load properly. I had a previous claim that I did not get service on that I was charged for that I then had to pay for then wait to be refunded. I ended up having to call and talk to somebody and it was crazy. The company that the claim was sent to didn’t have my right phone number so they were trying to call me and I was trying to call them. They weren’t able to get in touch with me so they then put in a cancellation of the claim. When they did that, I was charged but it didn’t go through on my credit card and I didn’t know I was being charged ‘cause nobody had shown up. When I then called to make a new claim, they said that I had a past due amount so I had to pay. The refund came back and it didn’t take too long for that but I still had to pay for that before I could put in a new claim. The reps were very kind and professional but it was just the hassle of trying to get it all straight.

They send companies out to evaluate the problem and you may find that you're not happy with them and their decision. They do not stand up for the pain customer! They did not care but I was unhappy with my service.

As a condition of my home purchase the previous owner got a 1-year warranty from these people. On May 23rd I called and reported that my air conditioning is out. They hired a repair company that came twice, and broke it further. Then they sent another company that came and didn't fix it, and came back telling me they needed parts. Now it is mid-July and I still do not have air conditioning, and this is Florida. This warranty company is an disreputable money-grabber that hires sub-standard contractors and hopes to cash in while its customers get screwed. HIRE YOUR OWN CONTRACTOR or FIX IT YOURSELF.

Before sign up with this company carefully read their small exclusion text, most likely you will not understand what those exclusion means until things happened and they declined your coverage. Don't listen to sales reps if they told you it's cover 100%. Sales reps basically lie to you to get you to sign up.

It's been over a month that our fridge had not been cooling properly and makes no ice. One part was replaced, 3 repair companies have given different diagnosis, 5 service calls and still not working! It's unacceptable to have a warranty and not have Refrigerator repaired or replace over 30 days! This becomes a health issue for me and my husband who is a diabetic. His medication requires refrigeration! This company has representatives who are based in the Philippines and it's difficult to communicate effectively. This company is not serving my family and I well.

I signed up a contract with American Home Shield (AHS) to provide home warranty service for a rental property in Sacramento, California. I chose the Combo Plan. I paid $39.95 per month and $100 flat fee per service request for covered items. I submitted a request to repair air-conditioning on 5/30/2019. I was charged $100 per contract for the out-of-pocket cost for this repair on 6/1/2019, and I was informed separately on the same day that Allright Mechanical would be the one coming to repair. On 6/4/2019 a technician from Allright Mechanical came to diagnose the problem, and I didn’t receive any communication initiated by either AHS or Allright Mechanical until three weeks later on 6/25/2019.

My dryer was not working as it should have. There were still some things that were never addressed when it was serviced almost a year ago. So I called American Home Shield about it since I don't think that my dryer was completely fixed. They agreed to dispatch again. They sent me out a new repairperson and did not charge me for the repair. So this was a follow-up service and it was ultimately resolved. The contractor did a pretty good job. But what I love to have for it is a little more proactive on the front end. Sometimes, if you have a repair, American Home Shield would send you out a repair person, and that’s kinda where they conclude their work. They may converse with that person. They may agree to some repairs, but I don't think they follow-up terribly well sometimes.

Our air conditioner wasn't blowing cold air and it was late at night when I submitted the claim online to American Home Shield. I got a text right after that and then, I called the company early the next morning. They called me back quickly once I left a message. The contractors were out that afternoon. There was a gentleman and he had a trainee with him. They were both very friendly and hospitable. They even changed the air filter for me and got the parts switched out and everything in about 45 minutes. The experience with AHS was great. We only used our warranty once, so we probably didn't get the full money out of it but when we did use it, it came in handy.

The pool heater and pump were broken so I filed a claim with American Home Shield online, which was fairly easy. The contractor they sent out, though, never showed up after weeks. After a couple of weeks, I called and American Home Shield reassigned it. The tech who came out was very good.

Legum's Heating & Cooling came out a couple of weeks ago after I called American Home Shield for a broken ac. Legum's was absolutely the best. We love that company. We're glad that AHS called them because that's a great company. The ac has now been working great.

We came in to a very hot house as the air conditioner was not working. It was a Sunday night. I started a claim with American Home Shield online and I ended up calling them the next day. I wanted Anytime Air Conditioning to service me but AHS assigned me somebody else. Anytime had been to my house before and I am really pleased with them so I asked for my contractor to be changed. AHS took care of that which was great. My technician was fabulous and I love him. He got my air conditioning working. Everything was great. I was very pleased with Anytime.

Submitting a claim online to AHS was pretty easy. I put it in on a Saturday. I didn't get contacted until some point on Monday. And then the contractors came out a couple of days after that. The contractor was great, very professional and very thorough. He checked it out to make sure that it was fully charged and he did what he needed to do. Now the AC is working as it's supposed to.

My ceiling fan wasn’t working. I filed the claim online to AHS and it was an easy process. It took a couple of days for the contractor to come out. He was very professional and did excellent work. He was very detailed in explaining what was causing the issue and what he needed to fix it. Everything is working okay now.

I made an online claim for the dryer and the only issue that I had, which I called in and American Home Shield took care of right away, was the original person that they assigned to me didn’t call me. I started calling the second day and he wasn’t answering. I realized that that person lives down the block from me and I know exactly what house they work out of, and there’s nothing but issues with that company. So, I called in, I told AHS I didn’t want them in my house and they changed the person real quick. The new repair person was awesome. He got in touch within the same day and had me send a picture of the sticker on my dryer. He asked me what was wrong with it, I told him and he came. He already knew what was wrong and had the part in him. He was in and out of my house literally in five minutes.

American Home Shield reps are always really good when I submit claims over the phone. I had an issue with the toilet sounding like it would be blown up when the water came back on after being cut off because of the new houses they've been building down the road. A tech from K & S Plumbing came out and he said it was the trash in the lines that was doing that when they started the water back up outside. He fixed it and the toilet is working perfectly now. I also had a man out for the icemaker the same week and he was very, very good. I always recommend American Home Shield. I think they're fabulous.

My wife submitted the claim for one of our outlets that wasn’t working properly. It took about a week for American Home Shield to get somebody out for service and the technician was in and out real quick, maybe 30 minutes. The breaker thing flipped where he had to push the button and it was simple that he was able fix.

I wasn’t getting the suction through the skimmers that I thought I should and I submitted a claim online to American Home Shield. It was simple and there was a place where you could put some comments. I’ve filed several claims and they’ve taken care of them. The contractor came out and showed me a filter that I wasn’t aware of. He cleaned it, fixed it and since then, everything has been good.

I had some issues with my toilet and the bathtub. I submitted an online claim with American Home Shield and it took 24 hours for the plumbing guy to come out for the service and he was excellent. He is a very professional guy. He explained the issue very clearly and he took the extra mile to put a little more work to not have to buy a part and save AHS a little money. And the toilet has been perfect since the repair.

I had a shower that had a loose compression fitting. It was leaking water which would then drip onto my bedroom ceiling on the first floor. I submitted a claim online for a repair to American Home Shield and they contacted Red Hawk. Their customer service was awesome. They put my information and followed up with me. Within 24 hours, Red Hawk contacted me. The tech tightened the compression fitting and told me how to monitor it to tighten it in the future. I'm glad I have AHS. They provide a much-needed service.

Our air conditioner wasn't working recently, and De Hart Plumbing was out the next day and they were very professional. The work they did was excellent. It's the third claim I filed with American Home Shield and all three times were pretty easy.

My ceiling fans quit working so I called AHS to file a claim and the contractor came the following day. They did good work. I was impressed by their professionalism. They came on time and got the work done quickly. The first day they inspected the ceiling fans, and then ordered new ones, and then came back the following week and installed them. The ceiling fans are working great.

When our fluorescent lights weren’t coming on, my wife submitted a claim and the process wasn’t hard. The contractor got out for the service quickly, but they didn’t fix anything. They’re very poor. They came back and said they think our problem may be that we needed new lights. If they came out there and checked it, it would be a relief to find out what the problem was, whether it was the lights or not. They also said they fixed one and one came on intermittently, then the other one didn’t come on at all. So, I went out and bought two sets of $6 fluorescent lights and they worked perfectly.

I had a plumbing issue and the tech was great. I also had a claim for my washer and dishwasher. With my dishwasher, the contractor just had to replace a keypad, but when they did that, now my dishwasher leaks. It didn’t leak before or else I would’ve included that as part of the problem. I called and the guy couldn’t talk so I texted him the problem. I asked for someone to come and check out my dishwasher when they’re back up here. He just asked if it was recall and he hasn’t been very responsive. The tech fixed my washer though, and so far, it’s been good.

Submitting a claim with American Home Shield is very easy to do. The website is very intuitive and I’m very impressed with it. I’m more impressed with the service, though. It's very quick. I've used it twice already. I used it once for the free AC maintenance and I was pleased with that because they sent people that were certified and had really good ratings.

I went under one claim with American Home Shield, and I did it online. Their online process was easy. The contractor, Southeast Appliance, was within the area, so it took them 24 hours to come out. The contractor was working on a dishwasher and a washing machine. He had fixed the washing machine the same day he came out. He had the part we needed on the truck. But for the part for the dishwasher, he ordered it and he came back. He was just here today, and they sent him the wrong part. So he has to reorder it. And he said it'd be a day or two, and he'd call us and come back. He was excellent and it was a really good service.

When I had a plumbing problem last March, I submitted a claim to AHS and I was disappointed with the contractor that came out at that time. I had ended up getting another plumber through AHS to come out and correct the situation. Recently, I had a flood in my kitchen and I had to stay in a hotel. And my air conditioning went out and the same contractors that I had a problem with previously told me that they would be here between 12:00 and 3:00.

I had an issue with a dripping fan in the furnace so the air conditioner was freezing up. It wasn't blowing any air. I tried to submit a claim with American Home Shield online but it didn't go through. I had to make the phone call and it was very simple. They sent McCormick Mechanical and the service guy who came was great. He was nice, friendly, easy and he went straight to work. The fan in the furnace was replaced and it had been doing good since.

My AC went out in my upstairs unit, and it was hot. It took a few days for the service provider to come out but I’m sure he was busy. And they charged the system. Within two to three weeks, it was not cooling again. They determined the evaporator coil needed to be replaced. That was what they did, and I’m cool again. I did the claim with American Home Shield online. The process was very easy and they got back with me within 24 to 48 hours. My experience with American Home Shield was great.

We had an issue with the Whirlpool washer and dryer. The washer was acting up. The spin cycle didn't complete. And with the dryer, the handle was broken, and they're practically brand-new. I submitted a claim to AHS over the phone. The reps were very helpful and very prompt. The person that came over was very competent, very knowledgeable, and very helpful as well. He showed me everything that I needed to take care of with the washer and fixed the problem in less than one hour.

I was having issues with my air conditioning unit and I called American Home Shield. The contractor had to put a pound of Freon in. But the next month, the blower motor went out. And then they had to put another half a pound in the same unit the next month. I wasn’t happy with the guys that American Home Shield sent out to my house. It didn’t seem like the tech was very thorough. But every time I’ve called American Home Shield, the reps have been really very pleasant and nice. I would definitely recommend American Home Shield.

I've been with American Home Shield on and off. Before, it was about three years in a row, and then I shut down, then again joined them. It’s been a good experience, but this time, I got stuck. We’re still working on my refrigerator. The contractor came and said it's not repairable because it’s old and the part is not available. This refrigerator is $9,000 plus tax and installation, and AHS approved me only 2,900. I talked to the representative and they said that's their limit, so I don’t know what to do. I’ve been trying to shop around. I googled it and I went to a couple of stores, but none of the brands have my size of the fridge that is less than 9,000. I can live with any brand, but I cannot afford another 6,000 to put in. Still, American Home Shield is great.

When we had some very warm days here in Arizona, I noticed that I wasn’t getting any cool air out of the air conditioner. I filed a claim with American Home Shield on the phone and that was pretty easy. The first person who arrived was, I believe, the owner of Jungle Cat Heating and Cooling. He made a quick analysis and basically told me the primary thing that was wrong at that time. From the standpoint, I was very pleased. They even wanted to come the following day but I asked them to wait until the day after. So it was two days before they came out. Although I'm very pleased with what Jungle Cat has done for me so far, I'm not entirely pleased at the moment. I'm not convinced that my air conditioning system is quite working the way it should be. I have hesitated to call them again simply because it’s difficult to describe the problem that I'm experiencing.