American Home Shield Reviews

When I was having AC issues, it was easy to submit an online claim for it with American Home Shield. Then a couple days later, a contractor from Metropolitan came out for the service. It was pretty fast. He was very respectful and professional. He fixed it on the same day. And the AC is still 100% since.

I've been with American Home Shield for a number of years, and I’m one of their happiest customers. They had a new appliance service company that’s set. Before, it was a different one. One time, the repair guy did everything he could. It’s kind of a mess when you don’t have a washer for a month. He did everything he could to get my washer up as soon as he got the parts, and he was here and cleaned up behind himself. He was really a nice man. I have recommended AHS to a lot of people.

We had a 15-year old garbage disposal that was an original with the house. When water started coming out of the bottom, I filed a claim with American Home Shield. I put it in online first and I immediately got the name of the company that was coming which was Third Generation Plumbing & Mechanical. I got online to check the reviews and they were not good. Everyone said not to use them. I called the insurance company and the girl there was very nice. I told her what I found out. She looked at it and said she would send a senior technician. That worked out fine.

The air wasn’t working, and it was because whoever had mowed the lawn wound up cutting the electrical cord with a weed whacker. The contractors that AHS sent were amazing. And they came and they fixed it. They did a great job and they were perfect. However, when I tried to do submit a claim online to AHS, it was a little confusing only because I have never done it before. The person that I purchased the house from, that Realtor, didn’t explain it at all. The packet that they gave me didn’t really explain it. It wasn’t user-friendly.

Our AC unit went out and we submitted a claim for service over the phone to American Home Shield. They took three weeks to get a contractor to us as it was summertime and there was nobody available in Victoria who was affiliated with them. So, we had to use a contractor at least over 50 miles away to perform service. Still, the techs who came did great and completed the service all in one day. Everything has been working fine since. Still, AHS needs to reach out to towns where clients live and try to get contractors who are closer. Scheduling with a tech over 50 miles away is ridiculous and they can't pinpoint a time to meet me. They wanna give me a four-hour window when they may show up and I gotta take off work to meet them.

I sent in a claim to American Home Shield when the water machine in my refrigerator was not working. Then the ice machine wouldn't work. Ice would fall out all over the floor when the door is opened. Everything is frozen over in the freezer. There's inches of frost on it. The contractor has been out and they fixed one thing, but it's not solving the problem. They fixed another thing, but still didn't solve the problem. And now, they're out for the third time. But the contractor is very nice and they do a good job. The refrigerator works when they leave, and then boom, they're back here a few weeks later for the same refrigerator.

The air conditioner stopped working and it wouldn't get cold, and I made a claim for it over the phone. The repairmen were out the next day and they took care of it that day. It was the second time I had them come out, so when I had called American Home Shield, I requested them to come. Everything's working good now.

The agitator in my washing machine was not working. Filing a claim with American Home Shield was easy. But getting a part was another story. They couldn't get the part for a month. The contractor told me that I had to wait for a part so I did. But he didn't take the washer completely apart to find out what was actually wrong. Also, the Vietnamese guy was really hard to understand. The part we waited for was alos not the part that needed to be replaced. We finally got that turned in so we could order the part. By then, I had enough so I wanted to call somebody else out. The new people came out and did the same thing.

We had water leaking continuously and when we submitted a claim with AHS, their reps did a good job. They called somebody and had a contractor scheduled to come out. Then, within hours after the time we were finished talking on the phone, the tech was out here to fix the issue. He was absolutely super and he showed me exactly what the problem was. I was pretty sure what it was anyway, but I still liked that he showed it to me. Then he put in a new part and fixed it. He was out of here within 20 minutes and things have been perfect since then. I was very satisfied with my experience. In fact, I told the tech while he was here that I was really happy with what he did and how fast the repair got done.

We saw that the detergent in our dishwasher was only half dissolve. And since my wife set that twice to turn on the hot water, it was suddenly warm. It didn’t get hot completely like it should be. So, after seeing that happen several times, we put in a service call with American Home Shield. Choice Plumbing came out, and the gentleman was amazing. He was friendly, professional, and he found out that the element underneath was bad. So, he replaced it, and right after what he did, everything was back to normal. We have the hot water the way it should be, and when we watch the dishwasher, all the detergent were dissolved completely.

My hot water heater went out and I've been having problems with it. It just would go out and I couldn't get it to relight. We filed a claim with American Home Shield and they sent out Moreno Plumbing and Heating. They were right on time when they said they would be here. It was a very courteous and prompt technician that came out. He repaired it and I haven't had a lick of problem with it since. We were totally satisfied. We recommended it to several people at church. We're really glad that we took it.

We've called American Home Shield multiple times to file a claim, trying to get through, and we were on hold. The most frustrating part was the hold for very long periods of time. It was 45 minutes or longer. And then, most of the time, somebody answers and we can't hardly understand them. We've had Woods Appliance out for the refrigerator and dishwasher, and we had good experiences with them up until lately.

Starting the day we moved in, our dishwasher wasn't cleaning anything. Also, starting a month and a half ago, our ice maker wasn't working either. Submitting claims online to American Home Shield to me a while to figure out. I had to find an old email and track it around from there. Every month, I get an email that tells me home tips but doesn't tell me what to do to file a claim. I had to Google American Home Shield and hope to find the right place to file a claim. Though they got a tech out within 48 hours and he was fine, it took me months to figure out how to file.

American Home Shield is very quick to respond when we leave a message about what we need done and they text us about what company is going to come out. They’ve also been very upfront about everything and the contractors are usually very prompt. We had a pool motor that was loud and needed to be replaced, and Alchemist Pool Service came out the next day. And they were very good. They explained everything to my husband about what they were doing, how they were doing it and why they were doing it. So they were very professional. They actually got the motor that needed to be replaced the same day. Now, there's another problem. There's something wrong with the pressure or the water sensor. So they're coming out in the next day or two to address that problem. Then as far as communicating with us about everything that needs to be done, they contact us in less than 24 hours.

I called American Home Shield for my air conditioner. They did a great job and they were very nice. Everything went fine. The tech was very nice too. He was willing to work around my schedule, and he got the repair all done.

Our most recent service request with American Home Shield was a bit of a fiasco. We originally filed a claim with them because our water heater was making noises when it would fire up. It made a big whoosh sound, like the pilot light was being overfed too much gas. They sent a local plumber out, but in the interim from the time that I made that phone call to the time that the plumber came out, we had another issue, which was a toilet that overflowed and flooded a part of our house. So when the plumber got there, they addressed that, which was a toilet that had blockage, and a flap on the toilet that wasn’t coming all the way down. The water ran and that’s why it flooded. They sent another guy out the next day with an aqua jet and I was there for that. And the jet didn’t unclog it, but then he ran the snake and he got it unclogged.

Our air conditioning wasn't working. The unit in the basement was going, but the outside condenser wasn't working. I filed a service request claim with American Home Shield. I did it online and it was simple. I filed the claim on a Friday and the service guy from Langemeier Heating and Cooling came the next Monday. He didn't have to come inside. He did all his work outside, and he was very polite.

AHS's contractor, Appliance Resource and Rescue, was very quick. They did a good job and I'm really happy with them. They fixed my refrigerator and replaced the parts. Initially, they showed up as soon as I called. Seven or eight days after, they got the parts and installed those in an hour. Everything has been working perfectly since.

The American Home Shield representatives were very matter-of-fact and businesslike. The contractor came the first time and looked at the job pretty quickly. It’s just taking a little bit longer to get the parts and get it fixed, though part of that is my fault because I was out of town. However, I was hoping for a better payout. I was under the impression that they would replace the whole thing instead of just the compressor because of the age in my unit. But they're having to do modifications, and the modifications aren’t included.

My recent claim experience with American Home Shield is working out fine. I just have one thing that hasn’t been fixed yet. And it had to do with electric stuff. I have a 220 cable running out of the ground, and what I’m trying to do is have a like a transformer box hooked up to it and the wire clipped, so it’s within code. And I don’t know if I put that into details or if I put anything in the details, but that was another thing that I needed to be done. Other than that, AHS is awesome. And the boss from Electro-Tech South Texas ended up coming out, which was very impressive. He said he goes out to all of the locations that he sends his workers to just to get a heads up on what’s going on, so he’s warm and fuzzy. And I thought that was very professional. Not every company can do that, but he made it personal by coming out. The workers were great. They were very respectful and they got the work done quickly.

I submitted a claim online to AHS for our dryer. The process was very easy and it took them about three days to get a contractor out. The contractor was very professional. He was very detailed on what was required.

I have a rental property and Blue Star Plumbing had to put a new water heater in. They came the next day after I filed the claim with American Home Shield, and the replacement went all the way through the next morning.

I filed a claim with American Home Shield and Realty Rekey came out the next day to help me. Their tech went to the store to get new locks and in an hour and a half, they got the job done with no issues. Everything has been working well since.

I filed my claim online and American Home Shield's website is very user-friendly. But the technician was only available three days after I filed the claim. I had a freezing on the air conditioning, and the tech solved it with the first visit. After that, I had a ramming noise on the system, and that was solved with the second visit. So now, everything is solved. The tech was very well-trained. He explained all the actions that was necessary to solve the problem, so it was a good service provider.

I did a claim with American Home Shield for the stove, and my experience was good. The workman was very professional, very personable, prompt, and took care of the issue. It’s been a good interaction.

I would recommend American Home Shield. They were great and very polite. Recently, we had a microwave oven that wouldn't microwave. It just turned on and wouldn't warm anything up. During the first visit, the technician told us that the microwave was too big for him to handle by himself and he needed an assistant. It took about 10 days to get the second crew over to get it done but they were extremely courteous and very knowledgeable.

I'm very happy with American Home Shield. We have a very old air conditioner and when we asked for the maintenance service, we are told that it was too old and it would be better to be replaced. And it was replaced, and it was done very fast without a problem. And I'm very happy with it. United Air Temp, the contractor, is the best. I'm gonna keep them on the speed dial. They were very efficient and very accurate. They came when they were supposed to come. Nobody was late. And with the work, they described what they were gonna do and answered all the questions. They seemed very professional and courteous and they cleaned up after themselves. I would recommend both AHS and the contractor.

The claim process with American Home Shield was easy to get started. For my most recent claim, I submitted it online and the tech who came out was top-notch. That was one of the best I’ve ever had. He was very professional, knew what he was doing, and he explained everything and fixed my problem.

First, it's actually been a very long time since I've been treated so badly by so many people at one company. I'm physically shaking and ILL while writing this. I've had AHS for 4 plus years. Paying every month and not needing them until yesterday. It was and is 115 degrees in the AZ desert heat. I called because my HVAC capacitor went out. After 7 calls and being hung up on repeatedly they told me to find my own HVAC company to make the repair and to call back with their diagnosis. After many calls to companies who refused to work with AHS I finally found one, 24 hours later. Please keep in mind all without any air Conditioning in 115 degrees.

It’s almost July and we live in Texas. For a solid 3 weeks we’ve been dealing with the HVAC contractor AHS assigned to our AC claim. They’ve been out 3 times in 2 weeks, charged us $1,625 for items not covered by the warranty and again it’s 80 degrees in our home. AND they bilked us out of $$ as they took the payment upfront but did not change out the drain pan because “it’s too hard”. This company is Next Gen Air from Haslet, Texas. They are a terrible representation and should be fired. Just read the reviews on Yelp.

We paid $740.00 upfront to American Home Shield for a 1 year home warranty when we purchased our home in November 2018. In early 2019, we paid another $75.00 for a service call on our Thermador cook top for a gas smell. The first technician misdiagnosed the problem and replaced the regulator instead of the leaking valves. He said if we do smell gas again, it's probably just 'burping some excess'. Two months later we are still smelling gas and paid another $75.00 for another service call with a different company. This technician said the valves are leaking. Since these valves are no longer available, American Home Shield wanted to rebuild the valves which would take 8-10 weeks without a cook top.

Do not waste your money on a home warranty from American Home Shield. I repeat, DO NOT WASTE YOUR MONEY. I gave this company at least 3 tries to show me that they stand by their promises to provide valuable service. They failed each and every time, this most recent time being the nail in their coffin. The AC in our home quit working overnight Monday, June 24th. I placed a repair request online Tuesday, June 25th.

I had an issue with the squeaky furnace when we were running the AC. I filed a claim with AHS through the site and my experience was good. Then I got a text message and an email about when the tech from Key Elements HVAC would come out. They also called me and let me know that they would get somebody out there and when he came out. But there was no follow-up. Other than that, the tech was good.

I filed a claim with American Home Shield for a faucet that was leaking. NW Sundance Services contacted me within 24 hours, and it was just 1 or 2 days that the technician was out. He was great. I have nothing but high praise. He explained what he was doing and what the policy would cover and wouldn’t, and he was very professional.

I’ve had two claims very recently. Valley Pro Appliance Repair came for the air conditioner and they were great. They had come out a few weeks ago and had worked on my air conditioner, and they thought they repaired it. It started working, but then on July 3rd, I got home and my air conditioning wasn’t working again. So, they said they would send somebody out on the 4th of July, which I was happy with because I had 16 people staying at my house from Tuesday through Sunday. But then the guy ended up coming out the same day and he made the repair, and hopefully now it’s fixed. He was very professional. He went up to where my unit is, put a new motor in it and he was great.

Recently the air conditioner wasn't functioning and I submitted a claim over the phone. The reps at American Home Shield were pretty thorough and setting up the claim was relatively quick. The appointment took a couple of days to schedule, but that didn't seem unusual. The tech from AAA Cooling & Heating did a very good job and communicated clearly. Everything was working properly after he left.

We submitted two claims to AHS. One was for our kitchen sink and one for the toilet flush that was not working. I submitted the claims online and it was pretty easy navigating their website. For the first request, there was a little bit of delay, but after that, I think it was fine. The second one was prompt. My experience with the contractors was pretty good. As for the first one, it was for the gas furnace. So, he just replaced it. The other replaced the stuff in the toilet. However, we’re planning to put out a request for the toilet. Basically, one toilet was missed out in the fix. But I’m pretty much satisfied with my experience with AHS.

I had a plumbing issue and I submitted a claim with American Home Shield. They sent out Neighborhood Plumber and they came out quickly. The problem always happens on a weekend and the contractor come out a couple of days later. I like the tech who came out this time. He was nice, did his work quickly, and got out of here. Other than that, I've had a couple of other issues with the electrician coming out. The guy didn't do his due diligence and he wasn't good at all.

My dryer was making loud noises so it couldn't be turned on. I submitted a claim online for a repair to American Home Shield and a contractor was sent out in 48 hours. He was very professional and as soon as he saw the dryer and the model, he started laughing because this model has always been a problem. The pulley was the issue and he had a spare.

We have two air conditioning systems and the one for our upstairs stopped working. I submitted the claim to American Home Shield on a Friday morning and the contractor came out the following Tuesday. We had been having some trouble getting in to change our filter and he showed me an easier way to get through it than what we had been doing and he also was only there on multiple visits in order to see if it's working. It was wonderful. There's just a little bit of confusion as to what we're supposed to pay for the service charge. I was told originally $100 and then in an email I got it said only $75 which was great. We're confused as to what the difference was and I guess why one would pay more sometimes than others.

When my dryer stopped heating, I contacted American Home Shield over the phone to file a claim. It took a while to get through to them, but other than that, it was great. The contractor from Miss Appliance Service came out the next day. My dryer has been excellent since the repair.

The AC was not working properly and I found out that the thermostat was not installed properly. I have one of those Nest kind of a thermostat. And apparently, there was a wire which was flipped. When the guy from Kelly’s HVAC came in, he flipped the wire. He waited for 25 minutes and checked it out. He was great. He went to the outside unit, he checked it, came back, and he did everything that was required. I did an online claim on that with American Home Shield, and it was fairly simple. I did the filing on a Thursday night, and they were not here until Tuesday. But it was because it was a weekend, so it was understandable. I’m recommending American Home Shield to everybody because it’s awesome.

Our refrigerator wasn’t working and I submitted a claim over the phone to American Home Shield. It was hard to get an appointment so, I had to wait a week to get my initial appointment. Then I called them and said that I got the part when I got it but they couldn’t fit me in for another couple of days. So, I was working without a refrigerator. AHS should have been able to find somebody to fix it. They only have one person that works in my territory. It has been fixed but it took two weeks to get everything done.

My air conditioner wasn't working recently and Thermaltech came out in 48 hours for it. The tech was good and he can come anytime. He told me exactly what was going on, so I knew why the AC was leaking. He told me what he had to do, and he showed me the process. When he left, everything was working. Overall I'd recommend American Home Shield.

I couldn't get my air to come on so I submitted a claim to American Home Shield. I did it online and using their website went fine. Then, Air Max called up and followed up very shortly thereafter and came out the same day. They were very professional.

My air conditioner wasn’t blowing cold air and it was so hot. It was an emergency. I submitted a claim to AHS online and found their process easy. Afterwards, their contractor came out twice in the next two days as there had to be a part order. Their tech Ben was professional and quick. Since the repair, the AC's performance has been excellent.

American Home Shield is very customer-friendly. I have three different appliances that were serviced – my oven, my dishwasher and the refrigerator. I called to file the claim and the representative was professional. He actually helped me right on time, walked me through the process and explained everything to me. It was professional and efficient. The contractors were very good as well. They were professional in their approach and the time between the call and their arrival was really timely. Their service was efficient and it was actually done properly. My dishwasher was fixed yesterday and initially, when I tried washing, there was a blockage. But the contractor told me that was a plumbing issue and we fixed that on our own. Other than that, I’m still trying to observe. I’m trying to check if the dishwasher is turning off by itself. But I had an issue with one of the appliances and they came back right on time to fix it. Overall, my experience was great.

It's been several years that I've had American Home Shield and when I put the claim in online most recently, everything worked out great. The process was very easy. I'm very happy. I dealt with nice people. The technician showed up on time and I showed him where the washing machine was. He looked at it and fixed it. Then he said that it was done and that if I had any problem, to give them a call.

My garage door opener wasn't working and when I went online to file my claim with AHS, I found the process to be very easy. Then the contractor, All Season Door and Glass, came out within 24 hours. But they had to come a second time because they diagnosed the problem but weren't able to fix it the same day. Other than that, their work was excellent. The repair person was also very thorough with me about what was going on and what steps needed to be taken to remedy the problem. And I thought he was very nice and professional. I didn't mind having him in my house, which is kinda of a big deal for me.

American Home Shield sent out a company for my air conditioner that stopped working. The guy came and he spent 2 hours looking at everything and trying to fix the air, and he couldn't fix it. He told me to call American Home Shield and cancel that order and get someone else 'cause he said I needed a part that they don't have in stock.

There was a water leak at the meter on my side and I called American Home Shield to submit a claim. All American Services came out four days later as it was a weekend and they were great. They were at my place on time and took care of the problem right away. They didn't leave a big mess too. They were very jovial and easy to get along with. Now, everything's done and I have no problem at all.

Recently the igniter in the stove was not operating, and the light had gone out inside of the stove. I went online at American Home Shield to make the claim and it was really quick and easy. I was able to request the date from what was available for the tech from GE Appliances to come out, and I just picked a time. He was very knowledgeable on what he was doing, and I felt comfortable with his work. With the light, he had to replace a part with the actual component because he said it kept blowing. Now everything is what it should be. The stove is operating properly and the light comes on. It was a great experience and I'm totally satisfied. People have to try AHS for themselves, and if they don't like it, they could always cancel it.

I called in and set up an appointment with American Home Shield but I had to cancel it online then I set up another appointment at a later date. When I called to see that Sears was coming, they said to call American Home Shield. But American Home Shield said to call Sears. So I called Sears and Sears didn’t have anything on record. So I called American Home Shield back and they said there was a problem because I did it online. Well, if I did it online, it should be able to flow right through and I would have no problems whatsoever. But nobody came out at that time and this is a vacation home. We’re not there all the time and that’s why I set it up that way. We had to reset the appointment up again and when the Sears man came out, he was fine. It turned out that it needed a whole new microwave.

My experience with AHS has been great so far. Submitting a claim online for my air conditioning that went out was very simple. The technician that they sent was wonderful and very polite as well. He had everything fixed in five minutes.

Our air conditioner had been running for a little over 20 years, then the compressor went bad. So, AHS sent this technician out here to check it and he confirmed the problem with the compressor. But when they come back to fix it, they sent somebody else out here and apparently, he put in the wrong compressor. He also did not do a really good job of soldering the fittings. I had a friend of mine who worked for the HVAC company and he told me to look at the gauges on the unit. He said that there was not enough gas in it and that it had all leaked out.

The air conditioning was not cooling and I was very surprised that it was so easy to file a complaint to American Home Shield. It was quick to do. The guy who came out was very professional. He come into my home very fast. I was not expecting to receive him after a day I filed the complaint. He reviewed the air conditioning and figured out what was wrong. And I’m really impressed with how good the technician was. There has been no issues since he left.

I originally submitted a claim online to AHS for our refrigerator. It was easy and it took less than five minutes. However, it wasn't repaired and we had to call back. The repair persons came back out but then, unfortunately, they didn't submit the claim back to American Home Shield saying that the refrigerator couldn't be repaired. We waited another month and a half and when I called back again, they got another repair person out. The gentleman from Suffolk Appliance parts who came was very knowledgable. They were helpful and did what they were supposed to. The tech said that the refrigerator couldn't be repaired ‘cause the pan can’t be ordered and the process escalated really quickly after that. He knew his stuff.

Recently the AC was freezing up and American Home Shield said expect a call within 48 hours. Total Air Care called a few hours later and the contractor was professional. He told us what was going on and replaced a part. The AC was operating fine until yesterday, and now it’s doing the same thing. I called Home Shield and let them know, and I’m waiting on someone from Total Air Care to call me. It was a very good experience, nonetheless.

Our refrigerator was making a lot of like sonar noise that wasn’t normal and the ice tray was frosting into the water dispenser. I filed a claim with American Home Shield and it was a 24- to a 48-hour turnaround which seems to be normal for Hawaii. Then, the company contacted us the next day and they came out. They’ve been good to work with but we haven't quite solved the problem, so they’re gonna come back. Other than that, American Home Shield has been really solid and good. We’ve enjoyed working with them. The website makes it easy to put in our claim and they’re consistent with what’s on the agreement. We’ve been pretty happy so far.

I’ve been having problems with plumbing and AHS has not resolved it. I had a garbage disposal put in, and when the contractors came out, they charged me $195 for modification. That’s when they modify the pipes but they didn’t modify anything. And I have had three garbage disposals put in through American Home Shield. I’ve been with them for 23 years. Each one that came out never charged anything for modification. They just took the garbage disposal out and put it in. Now, in the meantime, he said if I get the bigger one, it’d be $350, and he wouldn’t charge me for modification. But he said he needed to modify the pipes and it’s $195. When I had another plumber come out there, he said, “If they put this in 10 minutes, they ain’t modified the pipes.” And I know they didn’t ‘cause I’m sitting there. So, I’m paying $100 for the fee and $300 for a garbage disposal. That’s ridiculous and that’s not right.

I had a problem with my air conditioner and submitted a claim over the phone to American Home Shield. They did their job for us. However, their contractor didn't. Their guy came and fixed our issue then went away. Several days later, we had the same problem. I told AHS and said that my issue should have been fixed but it wasn't, so I'm not gonna pay. They said okay and they called and they called up the contractor. The tech came back and I didn't pay anything. I had shut the air conditioner off ‘cause it was blowing hot air. He turned it on and it blew cold air. He told us some things to look for because he needed to have it running when it's not blowing cold air so he can find out why. Now, we have the same problem again.

The technician that American Home Shield sent was knowledgeable. He came in about 48 hrs after I filed the claim. He told me what the problem was with my ceiling fan so I’m satisfied with the service.

I have been a customer of AHS since I purchased my home 20 years ago. In that time I used the services here and there for minor things but I truly kept it to save me the financial pain when a major appliance would eventually stop working. It finally happened this month as my AC unit stopped working. I had an AHS service technician come out to service and get it running again and a week later it is out again. Keep in mind that this is in the middle of Texas heat.

The contractor that American Home Shield sent out for the garbage disposal did a good job. It was very quick, and they told us some things that we needed to know, so that's always helpful.

We couldn’t use the washer since the screw was too loose and the rep from Street Plumbing came on the same day that we submitted the claim to American Home Shield. He was on time and he immediately found the problem and he tightened the screw. He helped us put the washer in the right place, checked if the machine was working normally and if there was any leaking when we used it. He did a good job and he gave us a lot of guidance for the future. He was great. AHS responded quickly and the people are nice. Their service was better than Home Guard.

The spring on our garage door broke. We called in a claim with American Home Shield and we had an excellent experience. After about a couple of days, the tech from Hometown Garage Doors came out and their work was perfect. They fixed what they needed to fix and they were very professional. So far, I’ve had nothing but great results with American Home Shield, so I’m pretty pleased them. In fact, I've been with them for 20 years now.

AHS really works. I love it. It's no guessing game. You tell them what your issue is, and it’s taken care of. They put you in touch with a reliable company. And it works wonderful. Recently, my issue was from the bathroom on the main floor, it was dripping into the basement. So it was something running in the wall. And I just couldn’t tell the system online, “it’s the leak that’s coming from the bathroom in the main floor and dropping to the basement.” Online wasn’t a place to submit it, so I spoke to a representative of AHS. She understood what I was trying to do and she took care of it right away. It was terrific. The contractors came out the following day and everything worked out wonderfully. Everything is fine. The hole in the wall has been, now, filled up and completed, so I am great. I also had a refrigerator replaced with AHS. So this is why I continue to sing their song and tell my people they gotta get American Home Shield because they’re the best. They’re reliable. It’s a great service, and it’s a blessing for the dollar amount. Because just a small amount covers everything in your entire house.

American Home Shield has always done fine for me and I don't have any complaints to them. If anything, it's some of their providers are spread so thin, but they need more than one AC person at this time of the year to take care of certain areas. Other than that, they've always done everything they could to help me.

When we turn the garbage disposal on, it would make a weird noise, like a blade would come loose. And so, apparently, when he took the garbage disposal out, it actually seared the side of the garbage disposal out. So, it busted a hole inside of it. The service of the contractor that AHS sent was good. He replaced the whole garbage disposal. I would definitely call them again. And I would definitely recommend American Home Shield, too.

I had a leaking pipe so I submitted a claim to AHS. And they did a great job. They were very prompt and they got good people out here. BesTex Plumbing came out and fixed one thing and found that it was caused by an air conditioning condensation. So then, I had to contact an air conditioning specialist also. They did make a report that I had trouble with it for a long time in my kitchen ceiling. And they figured out the pipe was too short and it was leaking. The contractors were able to repair it in one visit and it looks like it solved the problem.

A-1 submitted the claim for the air conditioning and their contractor came out the next business day. He explained the issue which was the outlet, and he was very good. I would recommend American Home Shield.

I called American Home Shield and asked for some service because the drain was plugged up. The tech from Arnon Rooter came out and he was good. He took care of the problem.

I'm still waiting on the contractor to come back out for the plumbing in the bathroom. I'm getting kinda a little bit disappointed because they said today at 11:30, but there was no answer at the H&K Plumbing. I asked, “Is there any way to dispatch another person?” They said, “No, not without you paying.” I don't know what am I supposed to do if they don’t answer. But submitting the claim with American Home Shield was no problem. It was a joy. I wish if they can't get ahold of the contractors, they should go ahead and dispatch one out. This is the second time I've had to call American Home Shield because the contractors never called me back.

One of my air conditioners quit working in the house and when I submitted the claim online to American Home Shield, I had no problems. They sent out Amen Air who were extremely professional. The contractors arrived on time, quickly diagnosed the problem, explained it to me and took care of it. It was a very good experience.

American Home Shield did good on my most recent claim. They sent someone to fix the pump on the pool. We’re gonna have to call them back out. The pump’s not near as strong as the one we had to begin with. It doesn't have the power that it used to have. But the contractors that were sent were awesome. They were a good group of people. They were super nice. It’s just that we really didn't notice that something was not right until we got in the pool on July 4th. And it’s possible that the sand needs to be changed too. We just haven't called for someone to come back out yet.

I filed a claim with American Home Shield online for my AC that quit working. The contractor made an appointment that morning and came out that afternoon. I had them out here a couple of times, and both times were really good. They were prompt and on time. They notified me when they were gonna be here, explained the problem, and fixed it.

There was a clog that had to be repaired on the part of the unit that was in the attic and I submitted a claim to American Home Shield. The contractor explained everything to me and he introduced himself when he came. So, I knew exactly what time he was coming. He also informed me there was a website I could use to track his progress, which I didn't know about. Since then, everything has been great. It was a very positive experience and people should use AHS if they want help. For the most part, they did a decent job.

My experience with AHS has been okay, but the people they’ve been sending out has been so-so. My AC unit on the inside was leaking. I submitted a claim to AHS for it and they really do have good agents. I’ve had three different vendors that came out, and this most recent one, Next Gen Air was awesome. Rescue One did okay too. But US-Air has been horrible.

I've had nothing but good luck so far with my home warranty. I submitted a claim over the phone to AHS and their contractor was out for service the same week. The tech who came was really good. He was quick and timely. Since the repair, everything has been good so far.

American Home Shield's online claims process doesn't work very well. You can't schedule off an app or your phone or even off the web. My account has always had problems so I have to call them. When I call, I have to put in all my security information verbally, and then when somebody picks it up, I have to do it again, and I'm speaking to somebody in the Philippines, which is outsourced. I can understand some of what they're saying, then there's barriers with things like ordering parts.

The sinks were backing up so we submitted a claim to AHS. We were very happy with our experience with Brothers Plumbing. They took care of things and explained things. Everything's working fine now.

We had the electrical system in our library and the two fans in the porch was down. Hopwood Electric was sent by American Home Shield after we filed a claim over the phone. We were fine with what the guy told us, but we couldn't claim. It wasn’t covered by American Home Shield. We thought so highly of the guy who came out that we’re hiring him to come back and do some work for us. He was straightforward, honest, and wanting to help. He wasn’t afraid of our old systems in our house. American Home Shield had sent another company out earlier where the guy was horrible and lied to us that all kinds of stuff happened. So, we were thrilled with this guy.

The machine was vibrating so violently and it sounded like a jet engine. It also had a leak. I called American Home Shield and the claims rep was very nice on the phone. I told them what was happening, and they sent somebody out from Whirlpool. The guy that came was real nice as well. I tell everybody to get American Home Shield. It's crazy not to!

I submitted a claim online to American Home Shield for my garbage disposal that was leaking. Their contractor came out in two days. He was very professional and quick. Since the repair, the garbage disposal has been working great and there are no leaks.

My air conditioner unit wasn't working and my claim experience with American Home Shield went great. I did the claim online and it went very quickly and they sent someone out immediately the next day. He was very polite, very professional, and he explained to me what the problem was after he fixed it in terms I could understand. And it was very good and he wasn't here all day. He came in, did his job, and left. My experience with American Home Shield has been very good and I recommend them to everybody.

I noticed on our air conditioner that it was leaking too much. Submitting the claim online to American Home Shield was simple. They said that that was normal, but the tech cleaned up the line which had some buildup in it. He did it within the 48-hour period they usually have. My electric bill has gone down since so that helped a lot.

My light was bad and I submitted a claim with American Home Shield over the phone. Their rep was wonderful. And the contractor was here within two days. He was really great. And he was in and out in 10 minutes. Also, I was down the street and he actually waited for me. These people tend to be in a rush. They give you a big window from 8:00 to noon, and they take hours, but the second you take an hour, they’re kind of like, “Oh, we can’t wait. We gotta go.” He was super patient. The only thing I was charged my credit card the $75 service fee right then and there, and then I got an email saying that I owe 75. So, I had to call and try to clear it up, and it was kind of a pain in the butt to do that.

My refrigerator freezer went out one time and I submitted a claim online to American Home Shield. The process was extremely easy and within the hour, a contractor came out. He was extremely professional and knew exactly what to look for. While my refrigerator died and I have to get a replacement, AHS is taking care of most of it for me. Their reps explained to me the process, and we just went down and rented one for a month.

The sump pump went out and American Home Shield sent D2 Plumbing. I called AHS, and they told me how to put the claim online. The claim process was easy. D2 was out the next morning, and it was not long at all. They were very professional, quick, and explained everything. And then they were gone after they fixed it. The sump pump has been good. There is no more water in the basement.

When we purchased the home, we had an inspection done. And the inspector said that the water heater was leaking and it was beyond its useful value, and he said it needed to be replaced. So, we didn’t at first, ‘cause I thought that I had to wait for it to completely break before we could get it replaced. But then I thought I'm just gonna call AHS. So, I called and spoke with somebody and I said, “We’re still using it, but it’s beyond its useful life, it’s leaking, and it needs to be replaced. Do I have to wait or can I do it now?” They said I could go ahead and have it done which is why we did it. The contractors that AHS sent were courteous and got to it right away. I was satisfied. Now it’s not leaking anymore. And considering we had sudden out-of-town guests coming, I’m very grateful we had it done in advance, otherwise, I'm afraid we could’ve had a problem while they were here.

There was a time when my stove failed and I submitted a claim online to American Home Shield. The process was pretty easy and in no more than a week, Tyson's Service came out. The tech who did the assessment was good and he determined that the stove wasn't repairable and reported that back to American Home Shield. Thereafter, I was contacted by a representative from American Home Shield and he gave me options. The replacement stove came within two weeks.

Do not use this company. I purchased coverage for my home to include my built-in microwave oven and I paid the entire year’s premium. Subsequently I asked for service. They sent a technician out who was not competent and brought a broken repair part. I refused the broken part. Since then, for the last 4 months I have been calling AHS to complete the repairs. Their call center people, barely speak English, verify your contract number, ask for details on the problem and then say someone will contact me. No one contacts me and I start the calling again. I ask for another number to call or a supervisor to talk to and cannot or will not provide it. DO NOT USE THIS COMPANY. They will just take your money.

I have a 5 month old infant and my HVAC Unit went out and American Home Shield sent out a contractor. The contractor came the next day, was prompt and courteous. He informed me that we would likely need the unit replaced (IE the repairs would be cheaper to replace the unit than to fix the issue). He stated he would report back that day to American Home Shield. 1 week went by, and I called AHS. They informed me that they had not heard from the contractor, then put me on hold to reach out. They then SPOKE WITH THE CONTRACTOR and got what I assumed they needed.

Updated on 07/10/2019: If I could give zero stars, I would. Having a home warranty with American Home Shield has been a completely regretful and terrible experience. We have been dealing with them for close to 2 months now regarding our microwave which is under our home warranty. We’ve spent countless hours on the phone and missed work days with no avail. Each time we call we hear a different lie with no resolution at this point. It’s been over a week now since they last told us they will help resolve it but nothing.

This company is a complete fraud. When I signed up with this company, no one told me that I am signing up for 1 year contract and there will be 1 month admin fees charge if I cancel it before 1 year. When I was cancelling the contract, no one told me that I will be charged admin fees which is equal to 1 month fees. I was charged admin fees on credit card and I noticed. I called customer care about that and then they explained that this is admin fees. I asked why no one told me upfront. They told that it's in the contract. The fact is I never received any contract till date. Rather, I called customer care 10 times asking them about contract since my account started and every time they told that I will receive contract in 24 to 48 hours which never happened.

Had a leaking drain behind a wall and ordered service. Received a nice text that Hers and His would contact me. They did and scheduled the service for Wednesday. Plumber came out and said he couldn't get to it. So I told him I would make access to the wall and call him back. I opened the wall up and called back on Thursday night to have him come back out and left a message. Two others calls on Friday and they still can't find someone to come out and advised me to reopen the AHS service ticket. I did so and then they let me know it would be Monday before they could come out. I now have been without water for three days and they want me to wait another 2 days?

The beginning part of stating you have a repair is easy. You contact them and set up an appointment however they do not inform you that different techs come out for different appliances therefore you get to wait for two techs to arrive to your home. I requested not to have Sears come to my home as there are horrible at home repair service. They sent out Sears. Upon arrival the techs were not knowledgeable. They ordered parts and left. Another appointment was set up and rescheduled but several times my Sears due to delay in parts delivery which I learned from UPS was due to Sears shipment delay. 2 weeks go by and they reschedule again. When you call American Home Shield or Sears you get routed to the Philippines no matter how many times you call. Which I did over ten times. I requested to speak to a manager and was promised a call. 2 weeks later this has not occurred and still has not from Sears or American Home Shield.

The fridge in my rental property started to act funny, American Home Shield send 2 different companies to diagnose the problem and each company had a different version on what is the problem. After 2 months of not fixing the issue one of the companies decided to blame me as I tampered the fridge on purpose which is ridiculous since I don't even live in the house and have a tenant there.

We've used AHS as a secondary insurance for our appliances, a/c units, etc at our main home & rental property for two years. We had to use the policy one time and this one request for service on our dryer was a fiasco. It took almost two weeks for them to process the claim, get a technician out, then approve the technician to work on the dryer. We had to call AHS multiple times to check on the status and each time we had to explain our claim with a different associate (most who speak broken English). Each time they told us they would call us back and never did. AHS is very difficult to work with--it's as if the right hand does not know what the left hand is doing and they do not care about their customers. We are cancelling our policies.

This is my first time trying to get an appliance fixed. The repair was scheduled, paid as they take payment from acct that monthly fees are drawn from, and confirmed by email but no one showed up. First I was told to wait a few more hours but I didn't feel that was acceptable and was transferred to their escalation desk and ONE HOUR later was told no request for service went through to company (Sears) they sent the job to. I was given another number in US to resolve this and ended up on a different customer service number again. Just to speak to a person I used the phone prompt for sales, they always answer that number, and the woman was kind enough to take info and forward to someone in service. I'm keeping my fingers crossed that I get a callback and my dryer eventually gets fixed as quickly as possible. So far I've paid for nothing and apparently no repair is scheduled. Very frustrating!!!

I had my regular scheduled maintenance and the person told me that the drip pan was completely rusted through and had holes on it, and then he noticed that some motor needed to be replaced. He said the AC was gonna last about two more weeks and I was gonna be without one because the capacitor was running at 5%. And then they came out and fixed it.

It's my 3rd year with American Home Shield, and I have always been satisfied. Recently, I was having issues with my dishwasher and the contractor was out within a couple of days after I filed the claim. The diagnostic was done very precisely. They found exactly what was broken. They had to order a part, so they came back 2 days later and they fixed it within 20 minutes. They were in and out, and everything's been working fine.

Doing everything online with American Home Shield is very, very helpful. Submitting the claim online is easier than getting ahold of them by phone. I get a really quick response when I do it online, and I know who’s coming right away when I put the claim through. When there was a leak in our toilet, AHS sent out Galloway Plumbing. The plumber was great and they fixed the problem. We've had Galloway come out to the house before when we’ve had problems, and they’ve always been the ones that we would want to come out. They were very good. Also, the people at AHS were professional and courteous. They went above and beyond.

We had an air conditioning issue and I did a claim for it with American Home Shield online. They were very responsive and quick. I got a text as soon as I submitted the claim, and then, the company that they contracted with called me. The guy who came out was very nice. He was very professional and very efficient. He came in, did what he needed to do, and left. He was also very helpful in explaining what some of the issues were and what we needed to pay attention to going forward.

I had drains that were clogged and two sinks wouldn't drain, one in the master bathroom and one in the bathroom upstairs. The claim went very smoothly with the claims adjuster. She told me that they would contact me and set up an appointment to come. Then it was the same day that the contractor contacted me. The guy who came out initially was very professional and did a great job. He was able to clear the drains on the sinks. But when he went outside of the house to try to clean out the main drain, he found that the pipe was broken and there was mud. So he went around to the front of the house and tried to get into the cleanout in the front of the house. But his equipment wasn’t sufficient to get far enough in there to find where the damage was.

My experience with American Home Shield's recent service has been very good. Realty Rekey came out to change my locks for my doors. The guy that did the locks was wonderful. He came in, walked through and talked to me. He went from door to door and got it all done in a very short period of time. He didn’t cause any difficulties in the house.

I've been with AHS for four years now and I was extremely happy with them. I even told everybody I know to get their warranty and that they're a good company. I told them that with AHS, you make monthly payments but if something goes out, at least you don’t have to come up with a large amount of money. But after my last claim, I’m not sure if I’m gonna continue with them after my service is up.

Our air conditioner wasn’t working and was blowing out hot air. I called American Home Shield to make my claim and it was very easy. I did the thing 8:00 at night. Climate Control Heating & Air was sent out and they were there by close-of-business the next day. The technician looked at the situation and diagnosed the situation in about 30 seconds. He did what he did and in less than 5 minutes, he was gone. The guy was great. My experience was sensational. American Home Shield does a great job and they should keep it up.

It has been getting hot here in Texas and it was 95 degrees outside. The upstairs was almost 90 degrees and I noticed that my air conditioning was never shutting off. I could always hear it running and it was because it was trying to compensate for the heat from the upstairs. So, we decided to file a claim to American Home Shield. Everything was online. I logged in to my account, filled out a couple of questionnaires and then, I made my $75 payment. Two days later, I had a call from the air conditioning people to schedule and the contractor came out within four days. He was super nice and didn’t mess around. He listened to what I had to say. He went straight outside and within 15 minutes, he knew exactly what it was. He went back to the truck, repaired it and everything came right on. Since then, the house has been perfect. For homeowners, AHS is something everyone should have. I’ve used them twice and it's worth it.

K&B HVAC came out for my AC that was not working. They came within 24 hours and in one visit, the technician was able to fix the problem. The AC is now working excellently. The technician was excellent. He was very professional and he did his work in a timely manner.

I had a leaking water line. I submitted a claim online to American Home Shield because it takes too long to get somebody on the phone. The process was very easy and the contractors came out in three days. The contractor was very professional. He knew what he was doing, and just answered all the questions that I had when he was here. He took care of everything when he was here.

I went online and I put in a service order with American Home Shield for our plumbing issues. And someone ended up calling me from the other end. They set it up, and the person from 2 Sons called me. They came in and fixed the dripping water in the kitchen faucet and shower head in the bathroom. The contractor mentioned that there was an elastic thing inside the shower head that broke, so he fixed that. The same thing was happening for the kitchen faucet, so he tightened it as well. He didn't have the kitchen faucet elastic ring. He did mention that it was because my home was a little bit built in a different age, so he had to go and find it from one of the stores and he would be back. So, he gave me a time limit which was 24 hours.

I called American Home Shield and spoke to a person when our AC quit working. I was told that someone would call me but nobody ever called me. I guess the first contractor that they had scheduled called them back, told them they couldn't do it and canceled the service. But nobody called me to let me know. I ended up calling American Home Shield two days later and finding out that it was canceled. I asked the lady how come nobody called me and asked me if I had canceled it. I was told, "Oh well, we’re looking at it and the contractor canceled it." I was like, "So what are we gonna do?" That was when they ended up getting Molina's Air Conditioning & Heating out there.

AHS has been wonderful. Whenever we submit a claim their contractor comes after a couple of days. I was very impressed. And that's not easy to do. They had to order the part and they came back three days after. We had two claims. We had the air conditioner. And then the same weekend, I called a plumber. He came, ran his little Roto-Rooter down the drain. But he couldn't get it and left. He said it was probably the P-trap and I could try some Drano, but he couldn't get it.

My air-conditioning wasn’t working. It wasn’t blowing cold air. The contractors that AHS sent came out the next day. They tried to repair it, but then they needed to come back for something else. The whole thing took five days by the time they finished getting it fixed right. The contractors were great. They kept in touch the whole time.

It's very easy to submit a claim online with American Home Shield. It's much quicker and that process has been very helpful. When the upstairs AC unit was not cooling to the set temperature, Perry Mechanical called me within half hour of me submitting the online claim. I was fortunate enough for them to send somebody out the following day and they were able to take care of it that day. The technician was professional and courteous. He knew what he was doing. However, it's very hard to get an actual person from American Home Shield on the phone. It'd be nicer if it wasn't so painful to try and get in touch with a person. The wait times are really long. It'd be nicer if that was a little bit more convenient.

The spring broke on the garage door so I called American Home Shield. Their reps were great and Flash Garage Door came out on the same day. My daughter said the tech was very nice. And he called me and told me that the spring wasn’t covered by American Home Shield. He said it would be $225 and I told him to fix it which he did and he went on. It was all good.

American Home Shield sent out Kintex Plumbing for my most recent claim. The contractor said 2:00 to 4:00 and he came properly on time. He worked at the house for an hour or so and he was able to rectify the issue. He also explained that the valve in the shower was busted and that he had to replace it. There were also some issues with the garbage disposal and he fixed that. He is an excellent and very professional person. He has good knowledge and all the tools. If he hadn't come in, I was sure to have some discomfort because I only have one bathroom running and the other one had these issues. So it was important for me to get that done. Everything is perfect now.

My garage door spring broke. And I had forgotten that American Home Shield covered that. So, I called another company. Unfortunately, I ended up paying $324 with that company to fix the spring. But the reason the spring was broken was because the garage door opener, the length track was off and could not be fixed, so it needed a new whole garage door opener system. So, I double checked with American Home Shield. They cover it, so I got Precision Door out to fix that part. And it was really nice because the guy upgraded my system to a better one, and he gave me an extra free remote. He went out of his way to help me and lubed my doors and everything else. So, I’ve had an excellent experience with them.

Magic Appliance came out to service our dryer. It wasn’t turning on. I called American Home Shield to file the claim for it, and I had a fantastic interaction with their reps. They told me who the contractor would be and sent me an email with his name, address, and phone number. I contacted the contractor because we had a load of wash that needed to be done and I wanted to get it going. It took them couple of hours to come out. Our interaction was fine, but the person that came out is not a direct employee of Magic Appliance. The person that came out is a contract employee who does the repair work for the insurance firm.

I did a claim and the people who fix ACs came. They cleaned the unit up and did what they needed to do. But then, later on that night, the leaks on the AC vent came back. I called American Home Shield and they scheduled it again. The contractor told me they were gonna come at a certain time but they didn’t come. I called them and they said they had changed the time but they still didn’t come. They would hardly even answer. They were very inconvenient.

The air conditioning stopped working one evening but it ended up just being a capacitor issue. American Home Shield sent Service Mechanical of Tidewater out and they fixed it on the spot. So, there were no issues and it was very quick. In submitting claims to AHS, you just answer a couple of quick questions and it wasn't hard at all. I prefer to do it online. I’ve been with them for a year and a half and the contractors are usually good and handle things quickly. However, this particular contractor was very busy and swamped with the summer heat. If it's possible, AHS should use a lot of different contractors instead of just one.

My washer had a couple of issues. It was always drawing hot water. It wouldn’t draw cold water even if I had it on cold water settings so I had a sensor that was out. I also had another issue with the door not closing well. I filed an online claim to American Home Shield and it was a very simple process. It took a couple of days for Coastal Appliances to come out and look at it. Then it took about five days for them to come back with the parts. When they came back with the parts, they didn't install them correctly. I had to call them back out to correct the issue so eventually, it took about two and a half weeks to resolve, but it’s working now. They replaced the sensor and the door latch.

My air conditioner wasn't cooling the house and I didn't know what was going on with it, so I put in a claim with AHS. It took a little while to get scheduled because it was over Memorial Day weekend. But the tech who came out was awesome. I also had a claim for my washer and the tech came out to work on that last week. Then recently, I thought the light bulb was blown in my kitchen. But I put a new light bulb in and it didn't come on. So, I went on YouTube and they were saying it was probably the ballast, which was an electrical stuff that had to be changed out.

Submitting the claim for my dryer was easy. I applied online and the person who came was very professional. He ordered parts and then he realized that that was not working. But that was replaced and it was fine. The dryer is good so far. The person who came was good and very professional too. But I had issues with the garage door opener two years ago and last year, and both times, American Home Shield sent the same person but that person is very non-professional. He spent 60 seconds, said he couldn't fix the issue and demanded his money. Two years ago, he demanded his money right away. The last time, American Home Shield changed the system so I had to pay upfront. The service person recommended us to call another place and when that place came, they charged us 400 bucks. So that person is not good at all. Although in the past, not all the experiences were good, this most recent one was a good experience.

I had an electrical problem with the refrigerator. The handle on the front of the door of the ice maker that releases and lets the ice drop down was not working. I went online and filed a claim with AHS which seemed easier than calling in because I could do it on my own convenient time. But I had not heard from the tech that they assigned to my claim in about two or three days, so I called him since AHS gave me the name and the phone number of the person that would be handling the claim online. Then the tech set an appointment up the next day and he came out. He determined that it was a solenoid or electrical part then he went back and it was ordered. He called me a week later when it came in and made an appointment again. Then he came out and installed it. Now everything works great and that repair only cost me my normal $75 fee.

We had a refrigerator problem and a plumbing problem at the same time. The plumbing contractor was great. The person from the office side was really good because she kept updating us. I reached out to American Home Shield and I was waiting for their authorization. It's stressful when this happens. The refrigerator problem was an existing problem so I had to call American Home Shield. There was a long wait time on the phone. I called a few times because I wasn't hearing back.

I had a claim sent to American Home Shield for my water heater. I had some rusting that I realized was developing on one of the pipes leading into the water heater. I submitted the claim online and I was able to get a contractor out really fast. Street Plumbing & Rooter came out and their guy seemed great. He was helpful, explained the issue, and then within a day after that, was able to come back and fixed it after getting the right part.

I submitted a claim online to American Home Shield for my garage door. I love their process as it was super easy. The tech called me within 24 hours and I set up the time for them to come. He came hella fast. He had to replace a black thing that was melted inside my garage door. After which, the door worked. A day or two later, it stopped again so I went online and AHS sent that tech back out. He said that two wires were touching on the outside of the box so he moved them and the garage door started working. Later that same day, it quit working again. AHS sent the repairman back and he said that he had to order one of the chips inside. Despite the issues, the tech was awesome.

I had a claim for a repair to an icemaker. I called American Home Shield and reported it. They forwarded my information to the local serviceman, and they called on me and got it fixed. They first came out, looked at it, and diagnosed the problem. They gave me a report on it and said they would order the part. They called me in a week or so, said the part was in, and they came back out and fixed it. They knew what they were doing. They replaced a whole unit of the icemaker and it didn't take them 30 minutes. It was no delay of any kind. They did their job and were nice people.

I called AHS for service on a washing machine. Within 30 minutes of my initial call, a service company made contact with me to schedule an appointment. Unfortunately parts had to be ordered, but my washing machine is back in working condition. AHS made the whole process extremely easy to deal with. I would highly recommend them to anyone who owns a home. It's money well spent for peace of mind.

ShieldPlus coverage was purchased. However there is nothing there: Shield and specially plus. Got total of 6 AC units in the house. 2 don't turn at all and 4 others don't work properly. Call AHS on Monday and was scheduled an appointment. Company which was assigned indicated that they cannot support 6 units and order was canceled. Call second time was assigned another company, who was questioning why is the house have 6 AC units. Order was reassigned since company could not support. Call another time, third company indicated only can come 7 days from the day I called. Called again, assigned another company, who first confirmed the appointment then changed it to another day, since original technician does not know my house and another does (I thought technician should know the trade not the house). Multiple attempts to reach the AC company got nowhere, times was getting changed and changed.

For 3 months they couldn’t do repair of Bathroom faucet satisfactory. Twice they tried to repair the Faucet and they failed. When they accepted to change the Faucet, they got another type of faucet that does not match the other faucet on the same bathroom cabinet!!! After several phoning the supervisor accepted that I will pay for the second faucet and they will install it. On the day they were supposed to do this they sent a fighter not plumber. Refused to do the installation unless I pay him directly $100.00 for that. The agreement already I had with the home Warranty was denied. You have to understand that this is only quality they produce.

My realtor purchased a one year plan for me when I bought my house last year. Worst experiences ever! Bought the house in March, so when it got hot my ac was not blowing cold air and almost no air was coming out of the vents. In addition water was pouring out of the unit and running down my roof and molding my fascia. I placed a service call with American Home Shield and next day the ac company sets my appointment for 3 days later. It's not that hot, in the low 90's high 80's so I'm OK with that. The guy that comes out is not in uniform so I'm a little leery. He's a big guy so maybe new and not in uniform yet. I'm a property manager so I get it. He inspects the unit then tells me it's low on freon and needs to be added. AHS service fee is $77 which is paid at time of service call to them and does not cover first $100 of freon. So he charges me $100.

This company is a SCAM!!! All about taking as much money from you as possible for years and then charge you an additional fee when you have to cancel due to selling your house. I've had this company since purchasing my home in 2014 and only used them once to fix a broken ice maker, which they used as another opportunity to squeeze more money out of me and it took weeks and multiple visits to get the ice maker fixed. Now that I had to sell my house because of PCS orders to a new state these con artist charge a fee to get out of the contract as if I'm going to continue to insure a house I no longer own for 6 more months.

We have an ice maker that we that has been broke for two years. The last repair tech put in a part that did not correct the problem. The tech said he would come out and put replace the same part again. AHS could not find another tech and we are in the Phoenix area! Tried to cancel service to get a refund so I can buy a new ice maker. When you call AHS they do not let you talk to any American. I would like the refund owed for the inconvenience or AHS can pay for a new ice maker.

American Home Shield has been great. I filed a claim when the AC wouldn’t blow out cold air. The person that I was first referred to said that he couldn’t come out for a week. It was 93 degrees outside, but I ended up calling AHS and telling them that the guy said he couldn’t come out for a week. I asked if they could change me to someone else. And they did. So, the person from another company was out the next day. He was really good and was able to fix the issue.

We have had AHS warranty on our home for 5 years at $58 per month. Over $3000 in subscription fees paid over that time plus service call fees and costs for uncovered items. Every winter and summer, our HVAC goes out of service. I did not expect this warranty to replace the 35 yr old system in the first few years. Today, June 26, we are going on 10 days without AC for a total of 15 days since end of May. Having had their service providers make repairs to this equipment over 5 years, I hold AHS responsible for the poor condition of the equipment.

We recently had a motor put in and I had no problem submitting the claim online to American Home Shield. The time before last, I called instead of doing the internet and the interaction with the reps was fine. The air conditioner died in 100-degree heat and there was a $10 part that had to be replaced. The contractor came in, checked the charge on the air conditioner and then, he asked me to turn the air conditioner on. Nothing happened, so he came in to look at the furnace, and he noticed the switch was turned off, so there was no repair needed and at least, it wasn’t anything big.

We had a leak in the kitchen sink and the contractor replaced a faucet and a valve. They did a pretty good job. They had been out to fix a different leak but this other one, they must not have noticed the first time, so they came back and fixed it a day after I submitted the claim to American Home Shield.

My dishwasher was acting up. It wasn’t cleaning and doing anything. I went online to request service from AHS and the contractor came not very long. I've had him come out at a different house that we were renting before. So, it was kind of funny. I was like, “Oh, I know you.” He’s very professional and he knows what he’s doing. Basically, what was wrong was my dishwasher was fine, it’s just clogged and dirty so we need to start cleaning it better.

I had a hole in my coils in the AC and after I submitted the claim to American Home Shield through the internet, the contractors were out sooner than I expected. I did it on Thursday and usually, they call and give me a date but they got there the next day by 2 o’clock. They replaced the coil system in my AC unit. Having the warranty is very valuable because it’s headaches-free. I don’t have to search for a contractor. I just submit the claim and they come out. I never got any pushback on them covering anything so, it’s been good that way. It’s convenient.

American Home Shield was on point in getting somebody there and usually, the contractor would come up the next day. I filed a claim online for my garbage disposal and the contractor was great. They came out the next day and changed my disposal. We just moved recently but my experience with AHS was good. However, after a year, the price went up as well as my monthly premium. So, if I stayed living there, I would have eventually either changed it over to somebody else or AHS would have come down a little bit for me. Still, I would recommend it.

We had a bad capacitor in one of our units. I usually submit my claims online to American Home Shield and I have no issues navigating the website. There’s a problem sometimes because the website gets backed up if it’s really hot and we have a lot of failures but generally speaking, it’s not too difficult to make an appointment. The contractor came out, fixed the unit and they were done in 20 minutes. They were very professional and were in and out in 20 minutes. Since then, the unit has been working normally.

The fan on the outside AC unit quit working. My wife called American Home Shield and made the claim. It was over the Memorial Day Weekend and it took the contractor about four days to get out here. But when the tech came, he fixed it in just a few minutes. He was on time and he was very pleasant. He seemed to be very knowledgeable.

The sink wasn't draining properly. It was backing up from the sink to the washing machine. I called it in to American Home Shield, and then they gave me the plumber's phone number. They told me that if I didn’t hear from the plumber in a certain amount of time, I could call them. So I ended up calling the plumber. When the plumber came out, he ran something through the pipes, and the water is draining better now. But I hear a noise, and the other day, it started doing the same thing again for a second, but I just got the plunger and did it. Other than that, it’s okay. It made everything much better. I was able to wash and do my dishes, and things ran smoother. I was satisfied with my experience.

H&C Electric came out and fixed the ceiling fan. I submitted that claim online to AHS. I haven’t heard from them right away, but that didn’t concern me. It took a couple of days for someone to respond. I wasn’t sure how quickly the turnaround was supposed to be. But then when the contractor came out, he was really polite and he took care of the problem. I didn’t have any issues with it.

I’ve had American Home Shield a long time and if I have a problem, I can call them and they would get right on it. When one of the valves wouldn’t turn and I couldn’t get it out, I called them. The rep I talked to was nice, polite, professional, and he took care of my complaint. Then, Pipe Down Services, Inc. of Waco and Killeen came out and their guy was pleasant. He introduced himself and asked what was the problem. I told him and he went right to work.

Our air conditioner went on the fritz and wasn't working. It happened on a Saturday evening and I called American Home Shield on Sunday but the contractor's shop was closed then. I would have thought that Home Shield would have contracted somebody that's working seven days a week. I know there's a lot of air conditioning contractors out in this area that work 24/7. We live in the Palm Springs area, so it's extremely hot here. We had one day where it was like 110, through the day and through the night, all Sunday. It was a little miserable in our house. But Anthem Mechanical came out and the unit has been excellent since it was repaired.

I had a problem with one of my electrical outlets and I needed an electrician to come in and take a look at it. I submitted a claim online to AHS on a Friday and Class A Service came out on Tuesday. They were very professional. I haven't had any problems with American Home Shield. Every time I called for a claim, it’s been taken care of within two or three days after I’ve put the claim in, and everything that I've needed to be done, they did it. And the people they’ve sent out have been professional as well.

Our air conditioner's capacitor went bad. I filed a claim for it with American Home Shield online, and navigating through their website was okay. I also talked to somebody. They gave me a week for a contractor to come out. But I have COPD so I told the rep that I couldn't wait a week. She said it would be on a Saturday so I said I'd wait. And then she said she had come up the next day. So, the contractor from Sale Joe Heating and Air Conditioning came the next day. He was a young guy. He was really nice. Everything has been working excellently since the repair. I’d tell others to get American Home Shield.

American Home Shield sent Total Air Care to service our request on our AC that was leaking. We noticed water was drifting underneath in the closet. It happened about twice because it was leaking. And then the guy came and he acted like it just needed Freon. He added Freon to the system and said it would stop the leak, and it didn’t. Also, AHS did not cover that Freon. We had to pay out-of-pocket for that. And then, I noticed it was still leaking a few days later.

I’ve been with American Home Shield for eight years and I just file the claim online, where it’s short and simple. We had a claim for the garbage disposal and it's the second one that has been replaced. There was another one that went out about five years ago and it was the same contractor. So, they’ve been good. They came, took care of it and they were out. I had to call them back out because something happened, and they came and fixed it. It wasn’t even their fault but they took care of it. Since then, everything has been great and I’ve had a good experience.

I called American Home Shield and told them I was ready to have a rekey done. It was one of the things they offer. It wasn't very long when somebody came out. They were professional and got the job done quickly.

I’ve been using AHS for about a year and they have been doing a good job. They send people out on time. My HVAC unit was going on and off, and it was leaking water. I submitted the claim online to American Home Shield and the contractor came out the next day. The interaction with him was very good and everything is working correctly so far.

My hot water heater was old and it was leaking. I contacted American Home Shield. I said I needed a new water heater and they sent me the name Plumber By Trade. I contacted Plumber By Trade and they came out and said that I indeed needed a new one. They were very professional, nice, and courteous. I had been a little hesitant 'cause there have been some mixed reviews about them on Yelp, but that was the only company that American Home Shield sent me so I went ahead and did it and I'm very happy I did. Everything has been operating and performing wonderfully. I was very satisfied.

There was no pilot in the oven. The igniter needed to be replaced. I didn't know it at the time, but when Valley Appliance came out, that was what they determined. They came out rather quickly. They put a new one in, and it works now. I’m very satisfied with American Home Shield.

I had some issues with my bathtub draining and submitted a claim for its repair online to American Home Shield. Their contractor called me within 24 hours of the claim being submitted and offered same day service. We were able to get something scheduled without issue and their contractors came at the time they said they were supposed to come. They took care of the drain issue I was having and I've had no issues since.

MMAB Appliances Services came for the fridge and they replaced the motor as well. I also requested for the ice maker to be fixed. I submitted the claim online to American Home Shield and I didn’t have any problems with the website. I was in and out in less than five minutes. I was able to click what I needed to do and it was done. I received an email saying that I was gonna get an answer within 24 hours. In the beginning, we had some issues in scheduling. My schedule didn’t work for them but that was the first time that I wasn't at home during their working hours.

We’ve had American Home Shield for years and it's great to have them. Getting in touch with them is very easy. Recently we lost air in half our house. United Air Temp came, and they realized that it needed a part and that we would have to wait. Unfortunately, it was Memorial weekend so we waited a week in the heat. But they came back and found that that there was a leak in the Freon, and they fixed it. Submitting claims always comes from them. If there are other things that we want that the insurance doesn’t pay for, we pay for it. But it is definitely something that they take care of. They’re very polite and they couldn’t be nicer. If a part has to be ordered, they tell you it’s gonna be x-amount of time, and it’s very accurate. We can’t recommend them highly enough.