American Home Shield Reviews

The hinges on the door of my double oven were not working. I submitted a claim with American Home Shield online and was assigned to Access Appliance and Repair. Someone called me within 24 hours to schedule the appointment. The company had a person that works on the particular brand we have. But it was three or four days after that initial call before I got the service technician out. Other than that, the technician resolved the problem and it was done that day.

Our air conditioning was down. The cooling side wasn't working. I got in touch with AHS online and it was pretty easy. But with Tenney’s schedule being this time of the year, they came out four days after. They found the problem immediately, and replaced it with parts that he had already on his service truck. Everything’s working great.

My air conditioner wouldn't come on at all. There was a problem with the wiring. It was blowing a fuse. I called it in with American Home Shield. I paid the $100 service fee, and then the service guys came in here within 48 hours. They took care of the situation and the AC has been good ever since. Everything worked out fine with AHS. I did the claim online and ended up calling because it was on a Friday late at night, and then the service guys ended up coming out on Monday. We had a little heatwave, so they were busy. They were super nice and everything is good. This was my first experience, so I was pleasantly surprised.

I had a problem with my dishwasher and dryer so I submitted a claim over the phone to American Home Shield. The rep was very good and got a contractor out to me the next day. They fixed the issue and that time, they had all the necessary parts in their truck. Everything works now.

We received our warranty when we purchased our condo. One month in, the stackable washer/dryer gives out. We called for service and it took about 1 week to get a technician out. The technician said he thought the transmission was fried but the belt was also fried so AHS made him replace the belt first. Another week goes by before he can come back with the belt which of course does not work because the transmission is fried. The technician says he told AHS they should replace the unit that replacing the transmission would probably be difficult and may not work. So two more weeks before AHS sends a new transmission to the technician.

I have heard numerous reviews about AHS and I know that everyone will have a different story and perspective. Just like insurance, we’ve had both good and bad experiences with AHS. Well this situation is BAD. On May 21st, over a month ago our fridge broke. We placed a call that day and they had someone come out two days later.

Updated on 07/07/2019: I'm new to ConsumerAffairs but from what I can gather after my negative feedback is that some random AHS web surfer can respond that they apologize and the email string is taken off ConsumerAffairs and referred to private email. The real effort is post the vanilla response, of which, ZERO follow up to my private response to the AHS web surfer. More to follow.

I have been waiting for almost 4 weeks now for my service request on my central a/c to be resolved. We are a family of 7 living in TX and a/c is a MUST. I have been calling almost every day for weeks now to try to get this resolved and AHS continues to drag this out, asking me to wait another 24 hrs for them to call me back after some bogus department of theirs can decide how to resolve the issue. They NEVER call back. It's not that hard, hold up your end of the contract and pay to repair my a/c! I believe this company is a scam and that they continue to push me off hoping I will give up so they don't have to pay for the repair. They are in breach of contract!

Not happy at all with AHS. I have 2 properties insured with them, and I’m about to leave them and go with another company. They are giving me a hard time about reimbursement. What a terrible company. It’s a shame to get such horrible service, when you’re paying them $100/month. I’m tired calling and arguing with incompetent people. I’ve always had issues with them, but this time it’s BIG and NOT ok at all!!!

My air conditioner was not turning on and off so I went online and filed a claim with American Home Shield. It was easy but it would have been better with an app. Then, Samuel & Sons came out the next day. He flushed out something and it prompted an emergency shut-off and it eventually turned back on. He told me what to do for future reference and did a couple of things he didn’t even have to.

Filing a claim with American Home Shield online was easy. The contractor that was sent out did a really good job and fixed my refrigerator/ice maker. It took a little while to find the part, but other than that, he was very responsive and professional. He came out, checked the unit, determined it was broken, and then, looked for a part number four, but he said he couldn’t find it online at that point. So, he had to go back to a shop. It was three weeks. He said he couldn’t find it, but he had to turn it back over to AHS. And then, they found the part. I guess they weren’t making that part anymore. And then, as soon as AHS contacted him and mailed him the part, he came back out the day that he got the part and put it back in right away.

I submitted a claim to AHS because of the flexible air conditioning ducts in the crawl space. There was a company that came out first but they refused to do the job. They said the ducts were functional when they were not. The insulation on the outside of them was coming off. But they don't sell the ducts without the insulation and the home inspector has gotta have the insulation on. That was Comfort First and I was very disappointed in them. So, Comfort Max came out and they were awesome. They followed through and executed the job. They kept me informed and they were timely and very professional as well.

My dryer and the icemaker in my refrigerator weren’t working. I filed a claim online with AHS and it was pretty easy. They sent out a tech from AH Appliances and he was very nice. He was very knowledgeable as well and he took his time with everything. He had to order parts because the appliances were old and since the repair, everything has been working well.

There was a time when I had a leak in my bathroom and there was water and moisture under the carpet and the closet in one of my bedrooms. Filing the request to American Home Shield was easy to do online. They have a very good interface. However, if a policyholder is not computer savvy, they would have to call on the phone and AHS only has certain business hours. Some of those hours are on Eastern Time so if the policyholder is on Western Time and they have to get somebody on the phone, it's really difficult because they're not open.

I’ve had American Home Shield for about seven years and I have really been very satisfied with them. I will recommend them. When I submit claims over the phone though, it goes to another country and sometimes there’s a language barrier. But when I had an AC issue, South Belt AC and Heating came out the next day. It was really quick. However, they had to come out three times because they were having a hard time finding the problem. One guy said everything was okay then the other guy said he had fixed it but it had not been fixed. But they finally found the problem. I asked for a senior tech to come out and he found the problem. I had a compressor problem. Usually, when the compressor goes out, it’s not working at all. In my case, it was running but it wasn’t working.

The reps of American Home Shield were fantastic. They were friendly and prompt. The claim was all done in seven days between the time we made the claim to the time Happy Bear completed. The contractors communicated very well throughout the process. They helped us out with the replacement of an air handler and a coil. Everything is working great. We do have one little issue, but I have not contacted Happy Bear to come back and fix that.

I've had three appliances that Anytime Appliance Repair worked on, but the latest one was my range. And what happened was it's a self-cleaning oven and the lock doesn’t shut, so it can't clean it. And they manipulated it so that they could do something, but with that, the inner locks didn’t work. So, the contractor was gonna have to buy new parts or order new parts and they're no longer available because it's an older range.

Our dishwasher was failing to work properly and it was my first time in a long time to submit a claim to American Home Shield. I did it online and the contractor came out three days since I filed the claim. They were very professional and the technician’s knowledge seemed thorough. He didn’t leave any questions as if he didn’t know what he is doing. Right now, the dishwasher is working properly.

When my refrigerator stopped getting cold, I called American Home Shield through the 800-number and made a claim. Then, they provided the telephone number as well as the claim number for the people who were coming out to service it. Appliance Network, the contractor, came when they said they were gonna come and took care of everything. Since then, everything has been working great and I had a good experience with AHS.

It was getting hot in the second floor and I spoke to American Home Shield because I was sure that something was wrong with the AC because it wasn’t working properly. American Home Shield has been excellent. They sent Sevier Climate Control. It took three days because they had to order a part. But everything was fine. I really like them. They're very professional all the time.

I had a issue with the cooktop and when we submitted the claim, the representative was knowledgeable and very helpful. However, the contractor didn’t have the part with them, so they have to come back. Still, I’d recommend American Home Shield.

All American Services recently came out to help with the air conditioning, which wasn’t turning on. I made the claim Sunday night, and they showed up Thursday. They were very professional, clean and knowledgeable. They were able to fix the AC and now there are no issues. Overall I'd recommend AHS.

Wright Appliance Services & Repair was the contractor American Home Shield sent out for my washing machine and the actual serviceman was very nice. But their help desk was very uncommunicative. I had to repeatedly call them back to see if the part was in and when they were coming because I work and I had to block off a big part of my day. I could not get them to commit to when they were coming or if they had received the part. Once they finally got the washing machine fixed, it worked but it took three times and I was without a washing machine for two weeks.

I've only used American Home Shield once but everything went fine. I had the house rekeyed because I just bought it. I did the claim online and it was fairly simple. The contractor was here within 3 days.

C&R Plumbing had to come out for our air conditioning problem. They were able to come out within 48 hours after I filed my claim with American Home Shield. I was impressed the contractors' knowledge of what they were doing, and they were able to do it in short order. As a matter of fact, they got both air conditioners working in a span of about 30 minutes. Since then, the air conditioners are keeping me cool.

I was very impressed with the tech from Jaime Avellino Plumbing. He called ahead and he came on time. He was very professional and he introduced himself. He was very kind and we’ve had people that have not been kind in the past. He diagnosed the problem. He came downstairs and explained to me what he was gonna do, and he took care of the problem. He checked in with me on his way out and explained what he did. There was something that was loose that needed to be replaced because water was leaking. The repair cleared up the problem completely.

The main line of our sewage was clogged. Submitting a claim for a repair to American Home Shield was super easy. I called to get a better reference of what I should do and how the process works. The rep answered all my questions and then I went online and proceeded to schedule the service. I then got a text message of when the guy was coming and how long it was gonna take him to get to my place. He came and did the job super fast. He also showed me all the stuff he pulled out of the line and was in and out in 30 minutes. Since then, the sewage line is back to how it was.

I submit my claims to American Home Shield online. It's quicker and easier and I don’t have to wait for business hours. I had a claim for my washing machine which was leaking water. The contractor replaced the hose that was repaired last time. Then, for the leak in the bathtub, it was with the spigot. The first guy that came out was a day and a half late. But I called the plumber and they sent a different guy out who was absolutely perfectly delightful. I also got a plug in my bathroom that just quit working and I wanted an electrician to come out. A licensed contractor was supposed to be sent out but the guy who came out was just a handyman so I canceled that order. If I put another order in for that, I gotta have a licensed guy come out. That just makes me feel comfortable. Other than that, everything was fine with my experience with American Home Shield.

My hot water heater was bad. My son called American Home Shield to submit a claim and it didn't take long before Drain Go came out. They lit the pilot light and they were very nice.

My dishwasher wasn’t working right. I called American Home Shield and they said they would have someone get in touch with me to take care of it. Appliance Professionals Unlimited were the ones who came out and they had to order a whole bunch of new parts. Their guy was very good and professional. And since the repair, everything is fine. My monthly charge with American Home Shield went up and nobody ever told me about that. But, I had a very good experience with them. The process of submitting a claim was easy and they tried to get someone as quick as they could.

I'm happy with AHS. There was a time when my washing machine was making a racket and submitting a claim for its repair was easy. Their tech from Big Al’s was at my place the next morning and he was a really nice guy. He was quiet and very efficient.

Budget Heating & Cooling came out recently to fix the condensation that built up on my outside unit. I got a call from them within 15 hours after I filed the claim with American Home Shield and they came out the next day. They were in and out within 40 minutes and everything has been working properly. They’re a good company.

When the capacitor in my AC failed, I submitted the claim for it online and I found the online process 100% easier than calling in. I've called American Home Shield before and it was horrible. I couldn't understand the lady who was talking to me and the first thing she said was that she needed $75 before she could talk to me about any issue that I had. With this more recent transaction, I was very happy with American Home Shield. The contractor, BW Heat & Air, also contacted me in 24 hours and were at my house 24 hours after that. They were great. They were on time and very fast. They were in and out as quickly as they possibly could without creating any issues and since the repair, the AC has been great.

We had a refrigerant leak in our air conditioning. It was extremely easy to submit a claim to American Home Shield online. And then the contractor called me on a Monday, but I wasn't available to meet them until Friday. The guys that came out were super nice and very informative. They took extreme care not to damage anything in the house because it was on the attic. The air conditioning is working great after the service.

Our air conditioner was not working, and American Home Shield sent On Time Plumbing & Heating. I did my claim over the phone, and I had a good interaction with the AHS representative. It took two days for On Time to be here. It has to do with air conditioning in the summertime and there were lots of issues. The air conditioning company even said they’ve been extremely busy. But they were awesome. It was a man and a woman. The woman took the time to explain everything to me and my wife. So, they did a great job and our air conditioner has been working fine.

Recently, I filed a claim with American Home Shield online and it was very easy. I've also submitted a request by calling but I prefer the online one to some extent. When I do talk to a representative, it's because the issue might be a little more complicated or I feel there needs to be some more explanation and I don't have that option in the online part.

My dishwasher wasn’t working properly with some part, and the service guy from J&W Home Repair had to replace a nozzle. I submitted the claim with American Home Shield online. It was easy. Somebody called me within two days. And I had to call them back because I didn’t answer the phone. And then, the contractor was coming out the next day or two, which was fast, but I wasn’t available. So, then, we scheduled it for four days out, and that was nice. It was on my time.

I started American Home Shield about eight weeks ago and when I made my first claim online, I used some of the pop-up instant messaging back and forth with one of the reps that helped out a lot. The first guy who came out diagnosed one problem but he didn't identify the other problem. So, I was without working heating and air conditioning until yesterday when another technician came out from the same company and discovered what the actual problem was. It was something that was created by a previous HVAC contractor.

AHS denied the claim on my pool heater saying that it broke because of a chemical imbalance. I had been spot on in keeping the chemicals in my pool balanced. Otherwise the heater wouldn't have lasted over 15 years. This was a typical excuse by AHS to deny the claim on a 2500.00 item. The pool people that came out to look at the heater even told me upfront what AHS was going to do. If you have a pool heater that needs replacing, get ready for a denial.

This company claims they will cover appliances and and home systems when they fail or something goes wrong. They tell you you pay a certain amount monthly and then a service fee once you make a claim and they will handle it from there, but this is not the case at all! My A/C went out and the company (Total Air Care) they choose btw didn’t come out until a week later. They told me they will recommend a condenser coil be changed. It took AHS another week to respond. Once they responded I was inform that they would cover the charge to replace the condenser but there would be some additional non covered charges totaling $781.

Military family in Michigan writing. DO NOT BUY into American Home Shield (AHS). Learn from our mistake. They replaced our oven with a MUCH lesser version (replaced a Viking with a GE) ... delivered it, but never removed the broken one to INSTALL the lesser version. This started in JANUARY of this year. In July we sold our home and the (non working) Viking oven is still in the house with the GE still in our garage. We've moved out. Now AHS wants to CHARGE us a fee to cancel our service. STAY AWAY from AHS. They aren't worth the hassle!!!

Updated on 07/26/2019: After giving a 1-star review on July 6th (only because I couldn't give zero stars), the response was that they would look into it. As I expected, there has been no follow up and no response. This company has the worst customer service I have ever experienced. I canceled my account because they won't abide by the contract and won't force the incompetent subcontractor to finish the job they were hired to do. I will never do business with them again, and I urge anyone reading this to go with any other home warranty company. Don't use AHS.

I called AHS on 6/28/19 to ask for service to repair a/c broken. AHS charged me $75.00 for a service call and said I would be contacted in 24 to 48 hours. NO ONE HAS CALLED OR CONTACTED ME FOR THE REPAIR YET and it's 1 WEEK LATER!!! WHY??? Ironically the HVAC repair that was asked to come to fix the a/c is called Fast Response, lol. Not so fast at responding are they?? This AHS warranty is a waste of time and money.

American Home Shield claims that ductwork is a covered item, I ended up having a ductwork leak and they are claiming it is due to the ductwork insulation which is not a covered item. Beware of this sneaky company who just wants to collect your money and not pay out on their warranty.

I would recommend you stay clear of this company. In the past they have charged me for services by a company even though the company never showed up at my house. It took some time to convince AHS that I never received a service call. I paid my contract until the end of the contract then called and said I wanted to cancel my contract AT THE END OF MY CONTRACT which was about 6 days later. Again I was paid thru the end of my contract period. Now they are trying to bill me for early cancellation fee.

I have many houses under insured thru them. Their service is good, but the billing departments sucks. I unknowingly made a double payment on one of the houses and called them to get a refund and it took me 4 calls and still didn't get sorted out. I am actually on the call with them for the 4th time now. I am extremely frustrated and next I am going to call my credit card company and reverse the payment.

I had a ceiling fan issue and when I was dealing with American Home Shield, I told the person numerous times that I have 22-foot ceilings and to make sure someone brings a ladder that can accommodate the height. She sent somebody out and charged me $75. The guy gets here and he doesn't have a ladder big enough and he can't work on it. I called AHS and the rep made a note to make sure the next guy brings a ladder long enough. She said the guy confirmed and they were gonna bring a ladder. When the guy got here (an 18-year-old kid who smelled like pot), he also said that he didn't have a ladder big enough. He flipped the switch on, turned it off and said that my fan motor's blown.

We had no cold water going to the washing machine. The valve was bad. We filed a claim online to AHS for the repair and it was easy. In less than 24 hours, Boss Plumbing came and their tech had to cut into the wall to make the repair. Still, he was neat and tidy about it. He set it up in such a way that when we have the washing machine repaired, it would be less of a hassle. He also replaced the hot water valve of the washing machine so that way, we wouldn't have to cut into the wall again. Since the repair, the washing machine has been working.

I submitted a claim to American Home Shield for my refrigerator. Their rep was very helpful and she knew what she was doing. However, I had an issue with the outcome. While the contractors were pleasant and informative, it seems that to get something done, I have to keep calling. I have to re-call and eventually, something will be replaced. It gets to a point where it seems to me that not until the repair people come out five, six, seven or eight times does the issue get resolved. The repair company’s hands are tied because they can only go by what American Home Shield tells them.

Our toilet was running and it was a waste of water. I made a claim with American Home Shield and I did everything online. It was very fast and easy enough. A contractor got called out right away and got the problem fixed. He replaced parts in the tank. He did a very good job in a timely manner so it was good. The toilet has since been working fine.

The fan motor had been making a lot of noise and there were complaints from other residents. In addition to that, it appeared that the unit was running a long time and it seemed to be not catching up. I called American Home Shield and OSA Heating & Cooling came out. I had terrific service from that company. They replaced the fan motor and that solved that problem. It appears at the moment that it's actually functioning better in general. Everyone has said how it's not making noise the way it was. I also had plumbing issues. That was the first thing that I had to call American Home Shield about. The plumber who came was also terrific and had to be creative on some things here. He absolutely took care of it. I certainly would ask for those folks again. Also, I've recommended American Home Shield. I've been very, very happy with it.

The price point is good and the coverage is pretty good. I live in a place that came with original appliances so it really made sense to have the contract. I would not give it up, for sure. I've had it for about 10 years now and it's really helped me over the years with little things, like the ice maker, the dishwasher or the disposal in the sink. When it was air conditioning stuff, it was a little bit harder to deal with just because it was the dead of summer when I had a claim. But American Home Shield did the right thing and I ended up with my service back in play. So overall, I would recommend to anybody to have this service.

The unit in my attic was leaking water. It had a clogged drain. I did my claim for it with American Home Shield over the phone, and the rep I spoke with was professional. The contractor was here within 24 hours. He was also very professional and thorough. He explained what the issue was very well. He did a good job at communicating. Since the repair, the unit has been working well.

I called American Home Shield about my dishwasher and I had to wait for a while, but my experience has been great and I was very happy. The contractor came out, but they had to wait for the parts and it took a couple of weeks for them to come in. When those parts came in, the contractor called me that night and he came the next day. He’s very nice and polite.

The AC was leaking up in the ceiling. Apparently, the drain was clogged. Everything was good when the rep of AHS assisted me. The contractor came out within 24 hours and he did a good job. Everything's good since the repair.

I had a toilet whose tank at the top was leaking. I called the claim in and the person was very helpful and courteous on the phone. In fact, I haven’t encountered any problems when I've called in to American Home Shield. The contractor from BC Plumbing came the same day or the next day, and he came early. He had given me a call and said that he had finished his other job. He asked if it would be okay if he would come early and I told him yes. When he got here, he explained everything to me and from the way he described what he was gonna do, he even went one step further than what was necessary. He told me that a washer between the tank and the bottom of the tube had gone bad, and that he was gonna put another washer in there plus another bolt to ensure that it wouldn’t leak again. It has been working perfectly since. So far, I’ve been satisfied with American Home Shield and I’ve had them for about seven years. Give them a try.

I requested service over the phone for our faulty air conditioner and the American Home Shield rep was courteous and professional. The contractor also came out a day or two later after the call. It was very fast. He identified an issue with the condenser line and he fixed it, but it didn't solve the problem. I scheduled a follow-up appointment and they called me, but I haven't gotten back to them.

We recently had a claim for the air conditioner. We called American Home Shield on a Saturday night and the rep said it would take 24 hours for the company to come through. They came through Monday afternoon and were able to fix everything. Apparently, the thermostat had messed up. It wasn’t reading. The guy wound up replacing the thermostat and we’ve had no issues since. We didn't even have to deal with any money. We thought we were gonna pay but the guy didn't take any money from us. American Home Shield just grabbed it from our checking account a couple of days later.

My house doesn’t cool down. It was 85 degrees in my house. And it’s only June and July, so it’s only gonna get worse. It was easy navigating the site of AHS to submit a claim. The first time, it said the contractors would contact me within a certain amount of time. The second time when I said that it’s still not fixed, it said that they couldn’t contact me, and then I had to contact the contract company myself. But nobody had tried to contact me.

My pool pump stopped working one time and I submitted a claim online for a repair to American Home Shield. Two days later, Arrow Pool Service came out and did great work. The pool pump has been great since.

We had a leak in the ceiling downstairs, and there's a bathroom right above that. We thought maybe it might be a pipe to the bathroom, but we think it was the shower stall that needed re-caulking. My husband spoke to a representative from American Home Shield who was very nice. We would highly recommend them.

The kitchen switch keeps tripping whenever I use the current coffee pot. It was not all the time but a lot of the time. It will just click it off. The contractor who came out through American Home Shield was here for two minutes. He just checked the breaker panel and he was really nice because he said that it was typical for me to have the thing go off all the time. He took the top of the breaker panel off of it, looked at the wiring, tightened all the wires, and then put it back on. He was very professional. I also had a claim with AHS for the dishwasher, and it was good. The contractor had to replace the panel that was not working.

I had a leak in the faucet, and I couldn't find the leak at first. We had plans for the weekend, so I turned the water off there and left. When I came back, I figured out it was one of the gaskets. But I couldn't screw it all the way on myself. I went online and submitted a claim to American Home Shield. When the tech came out for the faucet, he was very professional and knowledgeable about his job and what he did. He tightened the gasket for me. The faucet is working well. When I initially did the contract with American Home Shield, I spoke to a representative over the phone. She was very knowledgeable about the contract and the information and the questions that I asked her. So, I would recommend them. I find doing my claims online as easier to do and the response is the quickest.

When my filter was broken, I submitted a claim over the phone with AHS and the reps I dealt with were fine. I spoke to Joe in the Philippines on Thursday then I talked with Aloha the next day, Friday. She said that the tech would be out in 48 hours, so I had to wait until Tuesday. But on Tuesday, nobody called me. So, I called AHS again and this time, I spoke to Jessica. That was when I found out that the contractor called our house phone instead of my cellphone. Apparently, Aloha didn't follow my instructions and gave the contractor the house phone number, which we don't even answer. We just have it for the internet. At any rate, that was when I finally got the service scheduled and the tech from Expert Pools came on Thursday. That's a turnaround of about a week. I also asked some questions about why they were sending me someone from College Station to here, which is pretty far, and the address they gave me was about 400 miles away.

PHD Mechanical came to fix the washer and dryer, and they had to order the part that they needed. I’m still waiting for parts but the experience was fine. I also had a claim before the washer and dryer. I had plumbing problems and the guy who fixed it was professional and clean. He took care of the problem the day that he first came. He assessed it first, and then he got his tools and came in to take care of it. He cleaned up after himself, too.

I recommend American Home Shield. I'm very satisfied with them. The pool pump stopped working on a weekend and the contractor showed up on Monday to fix it. They took care of the problem that day. They were good and very professional. Before that, the AC unit wasn’t cooling at an adequate temperature and there was water leaking from it. The contractor came in and cleaned the AC unit. It started cooling real quick after that.

American Home Shield was professional, courteous, and responsive. I ordered the service online for the problems that I had with my toilet. They told me that I would hear from the contractor within 24 hours. The contractor called me and set up an appointment. They came out and they repaired it very promptly. They were very professional and polite. They arrived when they said they would. I was satisfied. I also love American Home Shield's website. It’s better than waiting on the phone to get to speak to somebody.

The air conditioner didn’t work. I went online and submitted a claim with AHS. I had never done that before but it worked fine. Then, I called the contractor on a Friday and they came out on Tuesday. They replaced a few parts, fixed the problem, and so far, I haven’t noticed any issues.

My well pump went out and I spoke to someone at AHS to file a claim. She was friendly and helpful. But I thought they were going to replace my water filtration. The company was willing to do it but American Home Shield said I was not covered. I thought I was though, so it was so confusing and I need more information about what I need to do to have more coverage. Other than that, the contractor's service was excellent. He was very nice, knowledgeable, and patient. I was 100% satisfied. Also, I have AHS for two years now and they are very fast, very prompt, and caring.

While my freezer was working, my refrigerator wasn't cool. I submitted a claim online for the issue to American Home Shield and DC Appliances came out in two days. Their techs were fine and the fridge is perfect right now.

My air conditioning went out last week. I called the claim in to American Home Shield and they sent somebody. He fixed the AC and I paid off with my card. The AC has been working very well since the repair. I recommend American Home Shield to other people.

Our AC was not cooling. I submitted a claim online with AHS and it was really easy. On the website, they said the contractor would contact me within 24 hours then the timeframe of what time they would be out was between me and the tech when he called me. The website was also easy to navigate. Plus, I experienced a very quick response and friendly interactions. The tech who came out was from AC Guy and the service went really well. And since the repair, everything has been working great.

I contacted American Home Shield by phone and they were great. A-1 Quality Care are still coming out this morning. I've had an issue with my unit and it is not fixed yet. It’s been five days in Vegas with heat. It’s a big mess. A-1 came out last week, and they thought it was my thermostat. They replaced the thermostat and then it didn’t work. It was still doing the same thing. And then, the next day they came out and thought it was my compressor. So then, they ordered a compressor. And then, they came out on Friday and put in a new compressor and it worked even less. So then the supervisor came out on Sunday morning, and we thought we may have it figured out. They should be here soon this morning to do something with a coil. Other than that, everybody’s been great.

The drain hose from the washer came out of the wall and was flooding our laundry room. My wife was home alone, so she couldn’t move that stacked unit herself to fix it. So AHS sent a contractor and she was happy with the repairs. We’ve renewed every year with AHS since we’ve owned our home in the last 13 years.

The light on a bulb over the sink island would not stay on. And it wasn’t the light bulb because we changed the light bulb. My husband called AHS on a Saturday, and the contractor came out on Tuesday. We’ve had American Home Shield for a number of years in two different houses, and I’ve been pleased with the service.

I had a leak inside my bathroom wall that flooded carpet in adjoining bedroom. I contacted American Home Shield. They sent First Response Plumbing to my house first thing the next morning, July 4th. First Response did a wonderful job. I could not be more pleased.

AHS sent a vendor who replaced the existing air conditioning unit with a new one. After one week the new unit malfunctioned. AHS sent the same repairman three different times. He was always late or was a no-show. AHS refused to assign another vendor nor did they want to replace in the new unit which was obviously a lemon. I do not recommend AHS.

Got a policy when we purchased our house. Our refrigerator quit working. Filed claim. Website says prompt service in 24 hours. Repair company called two days later and sent a tech. He is not qualified to work on LG Products. We have been without a refrigerator for over a week now. Customer service is a joke... constantly talk over you and resolve nothing. I strongly suggest people steer clear of this company...

My propane water heater was replaced with a natural gas water heater by an AHS certified contractor. It caught fire after 2 years of service because of dangerous over-heating. AHS said it was my fault?

The technician arrived promptly at 10 AM and identified the problem with the air conditioner. The unit in the attic had frozen over and needed to thaw before repairs could be done. He arrived promptly at 8 AM the next morning to repair the unit. I am a very satisfied customer.

Not the first time, but I will only address the latest disappointment. We have the service on our rental condo, protecting most everything including the air conditioner. Our tenants notified us of a problem with the air conditioning, we called AHS and were told we would hear from a contractor within 24 hours. No response. With 100 degree plus days it is important for a quick response. We called again and were told it wasn’t scheduled yet, it was as if they forgot. With multiple days above 100 our tenant had to find another place to stay, then found a contractor to fix it for $350. We paid that, but wonder why do we pay AHS?

My garage door completely stopped working and I submitted a claim with American Home Shield over the phone for the first time. I was gonna do it online but it required payment in advance, so I called the service representative instead. Even though their rep was nice and efficient, it could've been better. I had to go in and get a ladder and tell him the model number of the garage door's motor, which was unnecessary. He wasted off time there.

This dishwasher was leaking once we ran a load. I submitted a claim with American Home Shield and Appliance Wizard came out pretty quickly, all things considered with the holiday. They made the recommendation to replace and we were provided with the worksheets on what we can replace it with. So, we will be looking at that here over the next week or two. The experience was pretty straightforward.

We had a broken toilet. I did a claim with American Home Shield online and it was easy. I’ve talked to the representatives from American Home Shield before on another claim that we had. They were good and professional. When the contractor came, I was out walking but somebody who was in the house said he was polite and professional, and took care of the issue quickly and was on his way. Everything’s good.

The water flow from my faucet wasn't coming full strength. I submitted a claim to American Home Shield online and Raby Plumbing came out. Their tech was very professional and friendly. He explained everything that he was doing and it didn’t take him long to fix the problem at all. Thus far, everything has been working fine. I'd recommend AHS.

The phone call for my recent claim with American Home Shield was a nightmare. I put my credit card in and paid my $75 on their automated thing. But then, I got a human thereafter, and they wanted all my information again. I told the rep that I just gave AHS my information and that I'm not gonna pay them again but then he said that they don't have my payment. It didn’t make any sense to me whatsoever that he wanted it all again so I didn't give it. I ended up calling my American Home Shield rep and he said I would still have to call. So, I ended up giving AHS my credit card number again which I thought was a waste of time.

We were having our refrigerator leak in the inside. Filing the claim with American Home Shield online was really easy. And Quick Fix called the next day and scheduled the service the next day. The service person was very nice and knowledgeable. He fixed the issue at the time. And it lasted a while, but it started to leak again. Other than that, I was happy with the service. And my experience with American Home Shield has been good so far.

My dryer wasn't working so I called American Home Shield to have someone come out and look at it. I spoke with a rep and that went fine. She was very efficient and I appreciated that. The vendor called me right away the very next day. I didn't have to wait a long time. They were able to come out that very same day so I appreciated that. The contractor was very professional. He looked at the job that he had to do, got to it, and let me know. In about 10 minutes, he was finished with the work. He told me to contact him if there were any problems. He would be glad to come back and take another look. After he left, he called me back to make sure that everything was working fine. Since the repair, everything has been fine. Overall, it was a very good experience and was very professional.

I had toilet problems and I submitted a claim on the phone to AHS. I had very good interactions with their reps and a tech from Lubbock A-1 Plumbing came out on the same day. He was very personable and friendly. And my dogs didn't bother him. The quality of his work was also 100% and the repair cost me 100 bucks. He fixed the problem that I had been having which involved the toilets not flushing properly. But it turned out that if I had a brain, I would’ve fixed the problem myself.

I had a leak in the water line going to the refrigerator. I called AHS to submit a claim for it. My experience with their rep was very good. They said I would be getting the call of the contractor within 24 hours. And I ended up speaking with them that same day. The contractor was very good, very efficient, very professional, courteous and did his job pretty well. He took care of it, put a new line in and everything was fine. Everything is going really well since he's been out. I'd tell my neighbors they gotta get AHS 'cause it's a good deal.

It's very easy to submit a claim online with American Home Shield and when I did it for my microwave display that was not showing, Appliance Company came out within a week. They were very nice and efficient too. The microwave is now working great.

Filing a claim with American Home Shield is fairly easy because you tell them what’s wrong and they’ll email back or call back. They’ll say they can schedule an appointment and usually, it’s within a day or 2. The latest issue was a drain line going to the septic tank. The people who have come out have been very knowledgeable. They know exactly what they’re doing and how to do it. They came in and cleaned it all out. They said I got tree branches there. They showed the damage that was done and they fixed it. Everything has been going pretty well with it.

I had a busted pipe and I requested for service online. The contractor came out the next day and took care of it. They were good. All in all, my experience with American Home Shield has been great.

Our air conditioner wasn’t cooling so I called American Home Shield. Once we talked to someone on the phone, it seemed like within minutes, we had an email confirmation. Then, Pure Air HVAC sent my husband a text message when they would be available to come out. The tech, Frank, came out within the window that he said and he was so kind and so professional. He far exceeded our expectations. It was extremely hot and it was a holiday and he treated it as though it was a normal business time of the year. That was great and, to me, unusual.

We had an air conditioning issue with the furnace up in the attic. The condenser line had torqued off there and it filled up the pan, which didn't drain properly and it leaked under the ceiling. So, the air conditioning needed the condenser line hooked back up and the pan done right. We submitted a request with American Home Shield and they sent John Hudgins Plumbing. But there was miscommunication because we got a call after the contractor got out here. He said that the unit needed to be moved and it was gonna be a $2,700 charge. And so, AHS denied him. So, we called back and when AHS called us, they said that there was a foundation that somehow shifted. We just bought this house. My structural engineer was just here six months ago and didn't say anything about the structural foundation moving so we knew that wasn't going on. Once we figured that out, the reps were really rude on the telephone.

#1 Garage Door came out when one of the cogs was broken recently, and the tech fixed it. They did a fine job and were very nice. I’m glad I have American Home Shield and I've recommended it to many people.

We’ve used American Home Shield several times and everything’s always been smooth. Our washing machine was knocking real bad when it would spin, and I made a claim online for it. Advanced Appliance Services called Sunday morning, and they got out Monday. The contractor called us when he was getting close to us, let us know he’d be here in 20 minutes and he was here in less than that. The fix turned out being something simpler than he thought it was gonna be, and the washer has been much quieter than it was.

When you flush the toilet, the tank wouldn’t fill up and would just continue running. When I submitted the claim online to American Home Shield, there was no space to give any little details about the problem that I was having. The option was putting plumbing, toilet and you couldn't give a description of the problem. That might be helpful for the vendors to come out. Nevertheless, the contractor came out the next day and he was very professional and quick. He did a good job. Since the repair, the toilet has been working perfectly and I would recommend AHS.

The pool pump and heater weren't coming on and the timer was off. I called American Home Shield and Backyard Pools called the same day and made the appointment at my convenience. They came out two days later and the tech was very knowledgeable, friendly, professional, and speedy. He had whatever he needed and he was able to open it up and repair it. Every time I've made a claim, American Home Shield has someone come out and repair or replace the parts. I've never had to call back for the same issue twice.

American Home Shield sent out A1 Quality Care and they analyzed my problem with my air handler in the ceiling. They replaced a part and now it works wonderfully. Everything was also great in making the appointment with the contractor's rep on the phone and I was very happy with the two techs who came out. The repair went really quickly. They had the part they needed in their truck, so they were in and out in an hour and everything's been working fine since. I also have no issues with American Home Shield. Things went very speedily and I was very happy with them as well.

My dryer was not working and when I requested for service over the phone, the interaction with the rep was good. I called on the 4th of July, and the first company American Home Shield gave me wasn't gonna come out 'till next Thursday and I needed to do laundry. They finally got me another company that came out today, but they gave me a timeframe from 8:00 to 5:00, so I had to call out of work. When the tech came over, he looked at my dryer and he had to order a part. He was very nice and professional and he's gonna come back next Tuesday, but it's the same 8:00 to 5:00 and it'd be nice if they gave an 8:00 to 10:00, so I'd tell my boss I'm coming in late. I wish somebody came up sooner and gave me a better timeframe. The problem also hasn't been fixed yet, but hopefully, they're able to fix it once the part comes in.

The garage door opener’s remote wasn’t working properly and I submitted a claim online to American Home Shield. Ace’s Garage Door came out the next day. The rep explained everything that was going on why it was not working and he took care of it that day. Since the repair, everything has been working great. It was a really good experience.

We had a leak under our sink, and it ended up being the garbage disposal that the contractor replaced. I filed the claim online with American Home Shield and it was very easy. The contractor was here the next day. They were very professional and the quality of work was great.

I had an issue with our bathtub. I called AHS and the contractor made the appointment. He came out, and they needed to order the part so they had to reschedule. And he came back with the part and tried to replace the water valve, because that was the problem I have. But it did not work because a day after I came to do observation the thing was glued, but it was falling off.

The contractor that AHS sent was very good. He explained to me, came on time, and it was good. The only thing with AHS is the waiting time. I did the request on Thursday and they sent the contractors on Monday. So we waited for three days. But everything looks good.

A couple of weeks ago, I called American Home Shield and they sent the Total Air Care people out here for the AC that wasn't blowing cool air. The tech went up there and emptied the pan. We thought that he had fixed it and the unit was blowing a little cool air. But my husband had been monitoring, going up there and emptying the pan. Then, the unit started leaking through my ceiling. That was when I called American Home Shield back and told them. They sent somebody and the tech claimed the pan wasn’t leaking. He took pictures of my ceiling. He was supposed to send it in to American Home Shield and I called back to see if I had missed their call because they said that they were gonna call me. I talked to a really nice gentleman. He understood what I was talking about and he said that they were going to call me. They were supposed to call me and they were gonna call me immediately right after he hung up but I haven’t heard anything yet.

The claim processing by American Home Shield was excellent, and the customer service I contacted helped me out right away and gave me the right instructions. But I have some of kind of dissatisfaction with the amount of time to complete the work. I have my water heater broken last week on Thursday evening. This water heater is one of the essential appliances in the home. Our family had to live without hot water for almost one and a half weeks. They said that it would take almost one week to satisfy our installation and replacement of the whole water heater. If I go with the contractor, it will take one week. If I go with their brand, it will take one day. It was a big difference. For their brand, I had to pay out of pocket for $11,090 or something like that. I opted to go with the contractor and they fixed the job off 2 hours ago. The people are very nice but I’m totally upset about the total time it took to actually finish it.

My husband called an AC claim in to American Home Shield and although it took the contractor a little bit longer to come out, the gentleman explained that they had been so booked up because a lot of air conditioners had been breaking down. So I understood that. Besides, he was a good guy. He showed me the problems. Plus he took me outside and showed me what he was gonna have to do to fix it. Instead of just saying what he was going to do, he showed me and I liked that. Then that was what he did. We had to pay some more though. Altogether, we paid about 396.60 but we're happy because we got the problem taken care of and the AC was fixed. It is working right now. We're satisfied.

The contractors that AHS sent for the garage door were very good, precise and they finished what needs to be repaired. It was fine. Everything was good. Their work was efficient. But I’m not happy with American Home Shield’s new policy of the $70 fee for the technician that comes out. But everything else was fine. Their quality of service is good.

I submitted a claim online to AHS for our dishwasher that wouldn’t close. Navigating through the website was fine. It said that I would be contacted within 24 hours. But if I was not, AHS gave the name of the vendor and I could call them. I had gone online on a Saturday. I waited until Monday, called the contractor, they talked me through the scheduling and scheduled an appointment. They came out, saw the problem, ordered the part and came back in when the part was in. It seems to be fine now. AHS has been right on the money. If I contact them, they send the vendor and they have been fine with me fixing it or even replacing the item as necessary. I have no problems with AHS.

The air conditioner was working but it wasn’t blowing. I submitted a claim for it with American Home Shield by making a phone call. The claims reps took my complaint and then they sent out a tech from Air Conditioning & Heating Wizards. The guy that I spoke with initially said it’d be like a week for a contractor to come out. And I said, “Well, we have elderly parents in our home that are on oxygen. We really need it done quickly.” And he was able to send somebody out to check it on a Sunday which was only a couple of days. And then, the tech came out and he wasn’t able to fix it that day due to the fact that the part had to be ordered. So, that came in on like a Tuesday and he fixed it that day.

We filed a claim. It took them a week to come look at our AC. Then they want to charge us over $400 to fix our AC. My husband is HVAC certified and what they are trying to fix isn’t even the underlying problem. Not to mention our AC is over 19 years old. Terrible do not use this company.

Our AC went out yesterday and even though we live in Florida and we're under a heat advisory, the earliest we can get someone out to even LOOK at the AC is five days from now. So their 24 hour emergency service promise is bogus. I have called multiple times just trying to get someone to help and there has been no help whatsoever. They contract the work out to people who don't give a damn and have horrendous customer service. Then AHS does nothing to help. I believe this is their business model so the customer will get frustrated enough to pay for it themselves. The unbelievable frustration I have had over this makes me realize having this warranty is just not worth it.

When my A/C broke down in 100-degree heat index summer on a Friday morning, I was told that they couldn't commit to finding someone for same day service because "it's Friday". The technician told me that they aren't contracted for weekends so it would be Monday before he could get there. I spent 25 minutes on hold because they didn't know who I should talk to about a complaint.

We've had American Home Shield forever. Submitting a claim and paying upfront have been easy. We like all that. We recently had an oven that was broken and the contractor said it was fixed, but it still didn't work. The tech came back and worked on it. But now we have two broken ovens. We were out of town for a little bit and we didn't hear from them at all. We finally called them back and we are supposed to get a callback from them. But we're pretty confident that it's gonna be resolved because for most of our things, we've been satisfied with the resolutions we got from American Home Shield.

If I could give a negative 5 star I would. I requested service on my dishwasher 6/19, technician came out the next day. They had to order parts, I was already not happy at the turn around time. They came out again when the parts arrived and I had to wait for another service call which was 7/2. Tech was supposed to be 1-5pm. He called saying he would be late between 630-700p. He arrived at 730p. Took the parts out of the box and realized he needed a seal, again needed to order parts. Now waiting again for the parts. When they arrive the tech did inform us they were booking service calls out 12 days... I am now fuming. I called AHS. 1st call got hung up on. 2nd call stated I needed to talk to supervisor. They put me on hold for 1 1/2 hours with no updates, then hung up on me. I called again. They said a customer client relations would call me the next day.

The idea of an insurance policy with American Home Shield was great, coverage for appliances, etc. When we actually had issues, they didn't come to the party and took ages to actually give us an answer. We spent hours on the phone being transferred, pushed on, etc. until eventually we just got hung up on and had to start from square one. They give you short term fixes but don't actually cover replacing an item. Therefore you're left with at most a years solution for your appliance. It wasn't what we were after. I felt we were sold the world and then when we needed to make a claim, it was a waste of time. We finally got so frustrated, we just purchased the new appliance they were supposed to fix that was listed under our policy. I wouldn't waste my money renewing our policy. Good in theory, not in practice.

Beginning 5/29/19 called in a service request for my water heater & paid $125 fee. 5/31st no one showed. Called AHS same day spoke with Shemar ** who stated has an appt with same vendor Complete Comfort HVAC for 6/4/19, which after spoke with them no appt. was set. I took off work for nothing! After changing vendors & several calls late. On 6/6/19 made 2 calls spoke with Keishanna & Jim who advised cancelled service request, will get refund w/in 7-14 BDYS & confirmed with dispatch #**.

I had a drain in my kitchen sink and it wasn't holding the water, or it was backed up. I called AHS on the phone to submit a claim. The rep was very friendly and helpful. He got me all set up. AE Plumbing came out and took every single part, cleaned it, put a sealant. And it's been fine since. The contractor did a really nice job. He was a very nice kid and friendly as well. He worked on my toilet too. It was loose. He fixed that up and haven't had a problem with that. I've had a good experience with AHS.

I have an upstairs room that's not getting cool. There’s no air circulating there. I called AHS and made a claim through a representative. Beaches Air Conditioning and Heating is coming today. They’ve been out before for another unit which they fixed. They took care of everything in that situation.

Our garage door was making a lot of noise when we were inside the garage. And because we just moved here and I had no experience whatsoever with garage door openers, I thought that there might be something wrong. And I really felt like we needed to get it checked out. I submitted a claim with American Home Shield online. The process was very easy. I also filed for lock changes when we moved in. And the service was excellent both times. I liked the immediate response that I got. It was within 24 hours both times. I never expected to have response that quickly. And then, there was contact between myself and the service personnel, so I knew what their name was, when they were gonna be here, and they both showed up exactly on time.

I submitted a claim over the phone to American Home Shield and it took them a week and a half to get someone out. When the contractors were there, they explained very well what was causing the issue and what they needed to do. It took them a day to complete the work and the quality was great.

We really like American Home Shield. We started using it with a rental home we had in Stillwater, and it worked out so well there. With the response and the quality of people they use, there’s no reason not to use it. Submitting claims online is very easy. I recently made one for my air conditioner, but it ended up being a plumbing issue. We had an on-demand water heater go out and American Home Shield covered it, and we had a new on-demand water heater system put in. I called in on a weekend, and the contractor came out Monday. They spent time looking at it, investigating and making sure they knew what was going on. They tried to help us, so I was pretty impressed with those guys.

My washing machine's water wasn't coming in very fast. I submitted a claim for a repair over the phone to American Home Shield and had great interactions with their rep. Their contractor came out in two days and provided excellent service. I liked his knowledge and how fast he was at fixing my issue. Since the repair, my washer has been doing great.

I had my recent claim for the air conditioner expedited through American Home Shield. The service schedule was adjusted four days and the contractor came out. The air conditioner was making a noise. But the contractor didn't fix anything. They just put Freon in it and tried to sell me a new one for 30 minutes. It was disappointing that they didn't do anything about whatever was causing the noise. But as long as the air conditioner is running and cooling, then that’s fine. The tech was courteous but he was a salesman. But American Home Shield's service is always good. I've had them since 2003, so I'm a solid customer for years.

My washing machine was leaking and when I checked online, it did not demonstrate that it was covered. So, I called AHS about it because I wasn’t sure if it was covered. Then they asked me what time would benefit me for the repair and I gave it to them. After that, the techs from Good Shepherd Appliance and Repair showed up when they said they would. I had very good interactions with them and overall, I was very satisfied with my experience. I would also tell others that AHS has done well to us.

The upstairs air conditioner was not working throughout the day. It would get down to temperature at night. But in the afternoons, it would go up by about anywhere from 7 to 9 degrees higher than it was set. I sent in a claim to American Home Shield online and their contractor had to come out three times to get it right. Each time they called me the very next day to schedule an appointment, and they were in within the day. They just couldn't figure out what the problem was. The third person that came in found there were three things wrong with it. So he fixed all three, and off he went. My experience with American Home Shield has been so good that I just signed another house with them.

American Home Shield's site is very user-friendly. I filed a claim for the garage, and the online process was very easy. Edelen Door & Window came out very fast. They were very honest, open, and they did the job well. The garage is back to normal.

We had an AC issue and the AC company originally contracted explained it over the phone that the issue sounded more like an electrical one. American Home Shield switched the order to electrical and the electrician came out. He said, “No. It’s not electrical, it’s AC.” He didn't even know why they would switch it over to electrical without even having somebody come out. Then the order went back to the original AC order and they sent another technician saying that the compressor has to be replaced. American Home Shield ordered a compressor as of last Tuesday, and I suppose they’re gonna come in tomorrow to fix it. My AC is still off and it’s been off for over a week already. But we had another claim and American Home Shield did pretty well on that.

The AC did not turn on recently and I made a claim for it online at American Home Shield, which was very easy. The contractor came out in less than 24 hours and was very good. Now everything's fine.

US Plumbing came out recently and changed some cartridges in my upstairs bathrooms that were leaking from the faucets. The contractor called me and gave me a time, and I explained to him what I desired. He said he’d have to call AHS to confer with it, and then the work was done. It’s a blessing to have the full package and it would tear my pocket apart if I didn't.

The AC wasn’t working properly and submitting the claim online was very easy to do. American Home Shield told me when the tech was coming, and the tech called me and said he was gonna be here in 15 minutes. He showed up in 15 minutes, told me what the problem was, fixed it and left. I recommend everybody who owns a home to have AHS because you never know when something can happen. I find it very reliable, so it’s money well spent.

We submitted a claim with American Home Shield for our AC by phone and their reps were very helpful. It happened on a weekend and they were able to send Yantra Air out the following day. Dealing with the contractor was excellent. He just came in, did his job and fixed the air conditioner within a short period of time. He was very helpful and considerate and he interacted very well with my husband. The AC is working fine since the repair.

I made a claim with American Home Shield on a freezer that was not making ice and not getting cold enough. I did it over the phone, and they scheduled someone to come out within 24 hours. I highly recommend the contractor. He was phenomenal. My experience was great.

We submitted a claim with American home Shield for the air conditioner because it stopped working and the drains were plugged up on it. The claim was pretty easy to submit online and somebody was scheduled to come out within a day or two. It was super fast. The air conditioning guy who came was fantastic. He was super quick, took care of the problem, and gave me some ideas for longer-term things because we were talking about potentially replacing the unit eventually. He was super informative.

I've had two claims thus far with American Home Shield. One gentleman came out pretty quickly to repair my air conditioning. Both units were out. He quickly repaired one that day and had to order a compressor for the second unit. However, it took three weeks for that part to come in. I had another gentleman that replaced my washing machine and it was the same problem. He said that it takes a long time for them to get the authorization from American Home Shield. Whoever authorizes the work leaves the contractor hanging for a while. They're left on the phone 45 minutes, 30 minutes during their day while they're supposed to be working. The problem goes back to the service people 'cause people get mad at them. Still, I loved the guy who came for my air conditioner. he provided great service and now we have a new unit. The way we were treated was fine.

I requested online to have my AC unit serviced and it was very easy. The guy American Home Shield sent was very nice too. He called when he was on his way, and he came and resolved the problem.

The AC was blowing but not cooling. I submitted a claim online with American Home Shield and I had a very good experience. The technician was very polite and very knowledgeable. He had the spare part with him and he fixed the problem in about an hour or so. He came the next day, but it was okay because I have two units. The repair was great and since the repair, the AC is still working good.

My air conditioning unit wasn’t working. I submitted a claim to AHS and the contractor wasn’t able to fix it because he said the unit was no good. The heat wasn’t pumping air in. They said I had to pay 3,300 some dollars, I could go through them and pay that right away to get it fixed. And I don’t have $3,000, so I just said, “Forget it.” But I paid them $100 for nothing.

One of our AC units was blowing warm air. I submitted a claim online to American Home Shield and went through a very simple process. Piedmont Mechanical was at our place the next day which was amazing. A lot of the times, it's three or four days waiting time for the AC inspector to get things fixed. The guy who came was fantastic, he diagnosed the problem and found that there was a small leak. We had the AC looked at a couple of years ago and the company that did it added freon. Piedmont's tech said that the previous contractor didn't find the leak and fix it and if he just adds Freon, I would end up having to have a contractor out again. When he found the leak, he fixed it and showed me where it was. He was very thorough.

I noticed the AC was leaking in the interior unit and I went online to submit a claim to American Home Shield. The experience was great. We have had no problems with American Home Shield at all since we've had them. It's very easy to go online and request an appointment. Every time that I requested with them, we would get a call in 24 hours from who needed to do the repair.

There was a pipe in the kitchen that was not really working well. The house lady at that time and the landlord don’t live there. And it seemed like it was a problem that wasn’t fixed for a couple of times in the past and other plumbers said that they couldn’t fix it. So, it was an ongoing issue. I filed a claim with American Home Shield online, and the contractor they sent from Georgia Star fixed the problem, which was great. And this time, it looks like the problem was solved.

My recent claim with American Home Shield went fine. Something busted underneath the sink and I called AHS. High Priority Plumbing and Services came out the same day I called and the plumber was excellent. Everything is working well, so far, since the repair.

I have recommended American Home Shield. I have two houses on them now. When we were having issues with the drain on one of the houses, I called American Home Shield. I like their customer service. They gave me Absolute Plumbing and they were out there in 24 hours. We had to use them two or three times and we’ve always been extremely pleased. The drain now is draining as it should.

My air conditioning unit had a couple of problems with Freon freezing around with the pipes on the outside. I filed a claim online to American Home Shield on a Friday and within an hour, someone contacted me to schedule the service. But weekends are not covered, so they rescheduled for the following Monday. The technician was very knowledgeable and he was able to explain what was going on and some of the potential problems.

To get issues fixed, I usually submit claims to American Home Shield online then call to make sure they got my claim. However, my experience hasn't always been great. Recently, the whole handle of my microwave cracked off and Coppock International came out to help me the next day after I submitted the claim. Their techs did a great job. They were polite and friendly. They then ordered the part which took about a week. Now, our microwave has been doing great. The techs went above and beyond and fixed my timer as well as put a light bulb in. With AHS, we've had other contractors that weren't that great, but these people were wonderful.

I have no issues with the customer service department, you know the one you call to get questions answered. However, the authorizations department is below average. I received a call regarding my dishwasher from them and they said they would call me back... two weeks, still no word. So, I fixed it myself. I was super happy to pay $75 to do that. Onto the second call, I have been waiting for two weeks for my authorization for the contractor to be authorized to fix my washer. I have called 5 times and said ** it. My contractor has been calling as well. The customer service dept has told me they have emailed the authorization dept multiple times, and still no word.

At a cost of almost $500 we were surprised to be told the following. At 11 months into our 12 month contract our service tech informed us that a capacitor on one of our Heat Pumps needed to be replaced at a cost of about $85. We contacted American Home Shield and after they pulled up our policy we were told there would be a $75 service call fee for a repair person to come and take a look. Then there would be a 2nd $75 service call fee when they came back to replace the $82.00 item. How ridiculous. We will NOT be renewing our policy after this year.

AHS contracts with substandard companies. The reputable companies avoid dealing with AHS because of the paperwork and delays in getting paid. My function but old HVAC system was repeatedly put back together with duct tape and bailing wire methods. One service provided replaced the thermostat but left the connecting wires exposed to the unit on top of the house; another company ruined by gutters with their ladders when servicing the HVAC system. I paid a policy with AHS for 25 years and suggest that you do not get duped as I did and put the money you would spend on a plan away for emergencies.

Our water heater broke down last week. We contacted the Home Shield company and reported our issue. They sent a plumber to our house Thursday last week and we haven’t heard back from them since. Our claim is still under review and we’ve been out of hot water for two weeks now, which sucks when you live in a country where you can access hot water. We’ve been calling the company each day in hopes to hear about whether or not they will replace the water heater and they still have no clue when and keep telling us the same story about how we need to wait for them to review the claim etc. I am about to cancel services with this company and am looking for a reputable and reliable homeowners insurance company.

I had my a/c go out over two weeks ago. They sent a contractor out who had no idea how to test or seemed to know how to work on an a/c. He just left stating he had no idea and told me to call American Home Shield to send someone else out. The second contractor came out approximately 3-4 days later and he looked at the unit and without a proper diagnosis (only visual) told me we need a new a/c. Granted it's an older unit but my best guess just doing my own research is that a drain is clogged (it's leaking on the floor). Neither technician even tested my drain lines. I have been calling American Home Shield for the fifth time today (over a week) and I get someone new every time. Early last week they told me they were waiting for the diagnosis from the second company they sent.

Had a sump pump fail in my basement which resulted in my basement flooding. Called my home insurance USAA and they had a water mitigation team there that day. It took AHS a day before they got back to me just to state that they could not find anyone, that I could find my own contractor, and that it could not be one of the contractors they do not approve of. AHS gave me authorization to hire an outside contractor for which they would reimburse me for the cost of the installation minus my service fee. I went through all the hoops they put up, got the contractor to call into AHS before he proceeded with the work just to make sure it was authorized.

I just purchased a home that has an air conditioner unit installed in the wall that cools a wine cellar in the basement. The wine cellar is a large walk-in room, approximately 10'x 15'. A "wall air conditioner" or "Wall Unit AC" is specifically covered under my home warranty contract. The unit is not working so I filed a claim with American Home Shield. They sent an HVAC contractor out and the technician had no idea how to diagnose or fix my Wall AC Unit. I spoke with him on the phone and he said he considered it an appliance, not an AC unit. Even if they considered it a wine refrigerator, which it is not, my contract specifically includes "all components and parts of a refrigerator, including wine and wet bar refrigerators."

I have had AHS for at least the past 3 years. I have had no more than 1 service call per year. Each year, the deductible has increased. The services companies they use are mediocre, at best and most of them overcharge for the additional parts or services that you must pay for. So, not only are you paying your AHS premium and a $125 deductible, you are also paying whatever the additional fees are from the service provider which have been substantially higher than local competitors I've called.

The contractor assigned was giving a timeline of three business days to visit for an emergency pipe leak that was spoiling our floor and ceiling in basement. On calling another assigned, came and refuse to fix the garbage disposal where the leak was as he wanted money outside insurance. I called and cancelled my contract after this but they still billed me for the next month. When I called again they said there is no record of me cancelling. They put me for another years contract with higher monthly pay, without even asking me. Let me also add that they do not have any email, chat or written support on their website so there is no written record of what the customer is telling them. There is also no way for you to remove payment from your account. Worse home warranty company. Save you more than $800/year and if something breaks in the house just get it fixed, a dishwasher/microwave or garbage disposal repair will not cost you more than that.

I have had AHS since I bought my house back in 2016. I have only called them 3 times and in all 3 instances it was a horrible experience. The first time was for my water pump, they told me it would take them 2 weeks to get someone to my house. I had to arrange someone to come fix that myself. I'm on a well and no water for 2 weeks is unacceptable. The second time it was for a microwave. Another headache to get them to fix it. The third time and still ongoing has been my A/C. I placed my first call to them on April 16, 2019. It is now July 2nd and my A/C is still not working. The first guy to come fix it told me it was a clogged line, he then blew air down the pipe and said the problem was fixed. Nothing came out the other side and I pointed that out to him. He said that many times there's nothing to see. Long story short, he left, the next day my closet was flooded.

Contacted them about a plumbing problem on Monday. They sent a text saying someone would be in contact with me in 24 hours. On Friday still no contact so I called them them. Here it is Monday and I had to call them again because no word from them or the plumber. Finally plumber arrived, found problem to be main sewer line and they do not cover that. I have already paid for warranty and 89.00 fee, now I also had to pay the the plumber 650.00 and still not fixed. Wish I would have never even bought this warranty with all the money I’m out of pocket!!!!

Update on 01/03/2020: This is an update to an earlier review. To recap: After dozens of calls to AHS and NUMEROUS unsatisfactory vendor visits, we were finally promised a new HVAC to replace our failing 16-year-old system. We live out of state and our tenant had gone three months without air. After my review posted We were promised a WHOLE NEW SYSTEM. What we didn't realize was that only part of the system was replaced, as neither AHS nor the vendor shared that part with us. Not surprisingly, the malfunctions began IMMEDIATELY after replacement. The cycle started again and we wondered if we were given a dud.

I would tell my neighbors that American Home Shield is good. I like this company. It lets me feel very peaceful. On my most recent claim, I did the air conditioning repair. Usually the machine has a very smooth noise. But my machine's noise was not as smooth. I don't want it to stop working. So, I called American Home Shield. Their representatives were good. I needed to express what happened very clearly so I liked to call and talk to some person. Even if my English is not good, we could communicate and the rep could understand what happened and what service that I needed. So I like that.

AAction Air Conditioning & Heating came out for my AC system. They told me that some of my ducts were loose and something had tore one of them. But they said that American Home Shield didn’t cover it because it wasn’t wear and tear. And they wanted to charge me 300 something dollars, and I declined it because I didn’t feel it was right to be charged 300 something dollars for something I couldn’t control. I don’t know what is under the house or on top of the house. And I wasn’t too thrilled when I called somebody, which I thought was professional to handle it and let me know the right thing.

Precision Appliance Repair came out for the washing machine. There was a load of clothes in the washing machine and it had filled up with water but then it wouldn’t run after that. I submitted the claim for that with American Home Shield and within a very short time, I had someone contacting me to get it repaired. The man who came out to the house was excellent. He asked me what was wrong and I told him then he very quickly determined what was wrong. He explained to me everything that he was going to do and what was wrong, and he got it fixed within a very short period of time. It was just one-day’s delay in getting the clothes washed. The washing machine has taken care of itself since and it works real good.

I’ve had to use American Home Shield quite often within the last year with my property. I also had American Home Shield a few years ago in a previous property. And I'm very happy with the service. When I first bought the house, the previous owners had another company. It was one of American Home Shield's competitors and they weren’t as good. Their coverage and their plans weren’t as good, which is why I switched. The only drawback of the service with American Home Shield is that sometimes, it can be two or three days before the contractor can get out. Aside from that, I also had a water issue late on a Sunday night and I couldn’t get hold of anyone from American Home Shield because they were closed. I desperately needed an emergency callout so I had to go through my own pocket on that one. Emergency callout is a tough one but that's the one other thing. Other than that, I’m very happy with the service and I would recommend it to anyone.