American Home Shield Reviews

It takes a couple of days before you find out who is gonna come when you call American Home Shield. Fortunately, for our induction cooktop claim with Attwoods, I was notified that day. The technician was very professional. He had a mask on and wore booties. He also had a bottle of hand sanitizer. He asked if we had a garage where he could come through. He let me open the door. When he came in, he sprayed the handles. He didn't touch. He came in with his gloves on and went to work. He was very professional. The technician couldn’t repair it at the time. He had to order a special part for it and it was a thermal fuse. It took about a week to get the part. But it was fine waiting a few weeks. We just had a barbecue every night.

The air conditioner is not cooling, and my part is taking months to come in. I went online to request service to American Home Shield. They said they'll call me when the parts come in. Normally, they'll call in one or two days later. I like the contractors that came out. They came to fix the top one then it went out again, so they gotta come Monday to do something with it. Overall, AHS is normally good, but this time, they’re awful.

The garage door wouldn’t open and shut. It would just go up a little bit and close a little bit too. It just wasn't working. After my wife called American Home Shield, they sent a text message saying someone was gonna come by. The contractor who came out was a good guy. He tried fixing it and then a couple days later, we replaced the garage door opener. It has been great since then.

A year ago, County Plumbing from Lodi came out to replace a hot water heater which I don't know if it had to be replaced. For the next year, they failed four different inspections. The inspectors, because they felt sorry for us, only charged them one fee. They're supposed to charge County Plumbing each time they have to re-inspect and County Plumbing refused to pay it. Plus, County Plumbing charged us $1,500 for parts. When the inspector came out, he said they didn't spend more than 100 on any of those parts that they put in there. That was the kind of person AHS gave me.

The air conditioner service was great. I put in the order that night at eight o'clock on the phone just like all the automated stuff, and by 10 o'clock the next morning they were out, the AC was fixed and we had air. It was seamless and the technician had his mask on. He didn’t put any booties or anything on but he was very professional in taking precautions and I was very pleased.

The motor for the fan of my outside AC unit went out. I submitted a claim online to American Home Shield and though they're a little busy from what's been going on with the virus, they were pretty good with me. The next day, their contractor from Budget Heating, Cooling & Plumbing came and fixed my problem. I'm happy with AHS's process.

I had an AC issue and we ended up speaking to a Home Shield representative because we had an issue with our AC the month before and they were gonna send the same company out. But I’d rather have a different company come out because they're gonna try and cover their tracks. Royal Flush came out and they repaired the AC. It's really easy to get service from Home Shield. They're pretty prompt.

American Home Shield's claim process is very simple. The only problem we have is when we file a claim and there is a follow-up. It's so hard getting in contact with them to file the claim in. There needs to be another department that follows up with the customer. And they should make sure everything is completed within their allotted time frame. There should at least a be follow-up from American Home Shield and not me trying to call them. The hold time would be two hours. A technician comes out to the house whatever the case may be. But if there is a follow-up, it's very difficult. We filed a claim with a microwave and it is yet to be installed.

My washer was broken. There's something wrong with that model machine because this is the second one of the same model that I've had. It's a terrible product. Valleywide Appliance said it was not fixable. I got an email saying that I could pick one of their products, but I really wanted to go and pick my own product from Home Depot or something.

The AC stopped working. It wasn't turning on or cooling. I filed a claim to American Home Shield and the Sierra people were able to come out pretty quickly. The turnaround time was pretty good and they were able to fix the issue on the same day that they came out. As far as claim submission, everything goes fine mostly. The only thing that is a little bit of a hassle is once I hit the submit button and they told me my assigned contractor, the assigned contractor never reaches out to me or hardly ever reaches out to me. I always have to reach out to them. Every time I submit an order, I wait for some time to hear back. And if I don't, then I call the contractor. When I call them, they already know that they have an order from me. It seems like American Home Shield correctly communicates the order to them, but then the contractors are not reaching out to me. Also, I haven't had any issues so far in terms of them not covering anything.

Filing a claim with American Home Shield is pretty simple. We refer them all the time. The only issue we had is it didn't allow me to do two different issues on the same request so I had to pay two different companies to come look at two different plumbing issues instead of just one.

I called in a claim to American Home Shield for our dryer which was not working. I reached out to the contractor yesterday and they were to call me back and let me know if they were coming today but I never heard back. I called again today and I’m currently waiting to hear back. The problem wasn’t the contractor but trying to communicate with AHS. So, it was their customer service. I've been calling and the only person that kept their word and followed back was Hannah. She was the one who set up for the dryer. She called me back and she was nice and professional. She had very good customer service. She was very polite and she showed that she was very concerned. You're helpless if you're dependent on something you've been paying on. Not everyone always keeps their word and be precise about it but she did. She made it a whole lot better. She was wonderful.

High Priority Plumbing came out and replaced a toilet. They slipped something over their feet when they came in and they had masks and gloves. Also, they had sanitizer with them. I had to follow up with them and it was about two weeks but fortunately, I had two toilets. I was very pleased with AHS on this claim but I'm having an issue with an AC claim.

We've had AHS for 10 years between three different homes. There are so many different little loopholes. Submitting claims is not too difficult but there's always something that's not covered. And if it is covered, there's a huge ticket that comes with it. Also, things that were time-sensitive would take several days to get a service company out. But it depends. In the past, we were able to get a technician quickly. It's a pretty good price we pay monthly and we pay every time a service company comes out. I wish that there weren't so many things that are not included in repairs. Also, I would like for them to find some suppliers or vendors locally where if it's a time sensitive issue, they could go pick up a part and come back.

The AC would stop working. That went on for a while and we would get very hot and get sick. My granddaughter is sick. She got a heart problem. Also, I’m 78, so air condition is a necessity. Home Shield sent different technicians to troubleshoot. They replaced some electrical and gave us a different sensing unit but that didn't take care of problem. Eventually, we told the tech, “It’s the motor.” But they had to catch it. The contractor came out twice but they saw nothing wrong and they put Freon. And then it again happened. Mr. Freeze came out. They also saw nothing wrong. It took about seven or eight people to come out altogether, and my daughter and I we’ve been telling them we believe it’s the motor because when I put my hand on the motor, it blows, I felt jerk and then it runs for a while and then it stops.

It took a day before a technician from 1 2 Repair came out for my washer claim. He was really friendly and cordial. He had on his mask and we all did wonderfully. The technician ordered the part for my washer. He came right away when the part came back and put it in.

Beyer Appliance came out because the dishwasher wasn't filling with water. It just calmed no matter what setting you put it on all the way around. He found like a float. He ordered that and then the one that swishes the water around was broken. So he replaced those and it worked great. Then I used it once, went out of town, came back and by the time I have enough dishes to run another cycle, the same thing, it didn't work. But when he came out, he was like, "It's working just fine. It has to drain.” But that had never happened before.

I had a claim for the garbage disposal. I filed it online and the process was pretty easy. The contractor whom AHS sent was very good and professional. He hasn't repaired it. He just got the part and he's coming back tomorrow to fix it.

I smelled gas and Home Shield sent out a gas company. They shut the range down and said they couldn't get enough pressure into the pipe on the outside pipe. I had no hot water. They said that I had to call the plumber for that. Assurance came out and found that the gas company shut me off for no reason. The Assurance tech made sure that there were no leaks. He did a pressure test on the whole thing and he was a wonderful gentleman. He took his time and waited to make sure that everything was warming up. I couldn't ask for a better person to come out to help me. I'm glad that I've invested with Home Shield. It's been a good deal and it’s comforting that they're there to help. I had a go-around with trying to explain to them about what happened and everything, but in the end, everything worked out.

Sears fixed our refrigerator and they handled everything correctly and excellently. The claims submission with Home Shield is very simple and they keep good contact with us. They’re doing a great job.

The claim I had with Home Shield was for my air conditioner that wasn't working. I called on Saturday and the Air Design AC tech came out on Monday. He was super friendly. He replaced some part, and.was in and out in 30 minutes. Everything's good. That 30-minute repair could've been an entire replacement of my unit. The warranty cost me 50 bucks a month, plus 115 bucks for the call, which was for the security. If it had been I needed a whole air conditioning unit, then it would have been covered as well.

American Home Shield has been really good, so far. They have the email that has the news on it and different things. You can select one of the things on there and make a claim or request a service. I did that and then I was told that the contractor would come on a certain day in the morning. The contractor from Jets Electrical called ahead of time to let us know that they were coming. He had an assistant with him and they showed up on time. They went about their business in a very businesslike manner. They were quick and efficient. They completed the job and left.

Called air condition tech on Friday 2 pm. Name of company is World Class AC Inc. He does not work on weekends so he calls back at 7 pm on Sunday and states that he cannot come to fix the ac before Wednesday. That is almost 6 days later. Here in Florida the temp outside is 95 degrees and inside the house it is over 100 degrees.

We have been with AHS for about 5 years now even after moving to a new home. I made a service request for our AC unit not working back in June...It took another service request on 7/3/2020 which they never assigned a contractor to come out for. I then called multiple times with being on hold for 1-2.5 hours and still not able to get through to anyone. I finally made another online service request on 8/11/2020. The contractor came out 4 days later and was told it would take 7-10 more business days for AHS to order the Compressor. So 2 weeks later when the compressor finally arrived and was installed, I came home from work that following day to a house at 89 degrees.

We have been trying to get Home Shield to sent some out to look at our AC unit since it's not cooling. We have called 5 times today to see when they can send someone 'cause it's Texas and too hot for no air. All we get is someone will call you back. All home shield does is take your money and never gets the issue actually fixed. In the past year they have been out 4 times to fix our unit with it going out every winter and summer.

Appliance and Service Depot was sent out by AHS and they keep telling me things like they would call me but they never would. They would put me on hold and they would never come back. It's been over a week and it's the same thing every day. Sometimes they leave me an hour on the phone and they never come back. I've never dealt with people treat me like that. The technician came here August 5th. They said they ordered the part but I found out they never ordered the part until the 21st of August. They told me it was not available according to the manufacturing but then they came back and told me they ordered it on the 23rd. I have no problem with the technician. It’s just the people on the phone. They are not giving me a straight answer, hearing this and that, but it's lie after lie.

The AC wasn't running properly. It couldn't keep up the temperature. The system is 16 years and it has been repaired last year, the year before and twice this year. It needs to be replaced. Even when it’s running, it’s very inefficient. It's costing a fortune in electric because it's running all the time and American Home Shield wouldn't replace it. They keep sticking Band-Aids on it and filling it back up with refrigerant, and it's costing us more and more money to keep it running. The last time the technician came, he just cleaned everything. The filter and the coils were dirty. The time before that, they topped up the refrigerant. It just can't keep up. It's got a leak, it's very old and it's rusty. So we can't live with this. We need to get a new one and if AHS won't do it, we have to do it ourselves. In which case, then we don't need AHS.

The AC units are on one side of the house and the master bedroom wasn't getting enough push of air. Lane Services came out quick after I requested for service with Home Shield online. The tech corrected the situation as best he could and explained it to us very well. He told us to slowly close and not close completely the vents downstairs to get more air push through the back bedroom.

The guy from Air Pro Heating was great. He responded quickly. He came in and found the problem. I had a problem about three weeks earlier, and it was a weekend and I couldn't get in touch with American Home Shield. So I got a guy here who charged me 450. All he did was he changed a fuse and he put two and a half pounds of Freon. So then, we had another problem. The gentleman from Air Pro came and he said the problem was a fan. He replaced it. It's been working well ever since. About a week later, I had problems setting the thermostat and all I did was text him and he responded right away. Within about three minutes, he cleared that up and I've not had another problem.

I had 2-10's warranty before I got American Home Shield's. 2-10 limited me to two systems while AHS takes care of all of them. Recently, I had a claim for my AC unit that was not cooling. It was a flawless process. Home Shield scheduled sent Piedmont Mechanical who then schedule an appointment in three hours. We missed the first schedule because I didn't understand the text that was sent. I was supposed to respond to it but I didn't. So, we had to reschedule and after we did that, the next appointment was in two days. My wife, who was there at the time of the repair, said everything went well. Piedmont took care of the issue right away. The repair was worked with my wife's schedule so I was satisfied with their timeframe.

I went online and notified American Home Shield that I was needing a service request on my air conditioner. Their website was fine. I was told to expect the contractors within 48 hours. That part's a little bit confusing as to whether they should call you or you should call them. I ended up calling the contractor. The service was good. Using American Home Shield has been reassuring. We bought an older house. The air conditioning would've been a major expense.

Direct Appliance Service did wonderful. They came to work on my refrigerator that died. I called the phone number on the brochure on the front of it that I keep every year that American Home Shield sends out that says what’s covered. I spoke to an actual representative, but it took like an hour and a half of holding one night. I think everything takes longer these days with COVID. They told me the contractor would probably call on the weekend. But they were closed on the weekend, so they didn’t call till Monday. The guy that came out was Anthony, and he was wonderful. Everything has been functioning very well. The repair helped tremendously. I have a refrigerator out in the garage and it's a pain in the butt having to go all the way out to the garage to bring something in.

I've only used Home Shield for very small items, usually small plumbing. Although, they did have to do a fairly large plumbing job and it ended up okay. So far, so good. The house that I have the warranty on is an hour from me. I can't go over and fix things myself or meet people, so that's why I have it.

The fan for the air conditioner outside went out and Stockdale Service did a great job. I cancelled the first time and I rescheduled it. They came out and fixed everything. They were professional and on time, and they were in and out. Since then, everything's good. It's easy to set up appointments with American Home Shield and it’s within 24 hours, which is what I like the best about having a coverage with them.

I am happy that I have American Home Shield because it has saved me a lot of money. Recently, National Lock & Key came out and changed the two locks on my front door and a lock on my garage door. The guy put the lock on and the lock still wouldn't lock. He said the lock was messed up altogether. He couldn't just take that little lock thing out and put their lock thing in because he said it still wouldn't lock for whatever reason. At first he went and bought a lock but it was not what I had. I needed to have the same kinda lock. I told him to let me go get my own lock so I went up the street, got the lock from Home Depot, brought it back, and he put it on. It took longer than what it should have taken because he went to the store then I went to the store. But the locks are fine and the guy was fine. He did the job but he couldn't make the lock fit if the lock didn't fit. I'm glad he told me that, though, instead of leaving the piece in there then me having a problem and not being able to lock my bottom lock.

The AC unit seemed like it was working properly fine. But when I did an inspection for my unit to sell, the inspector wanted me to have the AC unit serviced by a technician, So I asked for the technician to verify if it was working properly and know if it needed to be fixed. The technician from JJ's Fire came out, checked and did some work. Whatever he did seemed to take care of the problem because he told me that the AC was reading fine now. American Home Shield is a good policy to have because it's gonna help you. Overall, they were on time and the repairs were consistent. There wasn't any need for them to come back later and repair it again. Once they repaired it, it maintained perfectly after that.

Air 72 is very good. It's the second time they've been out. They're prompt and they get the work done. They provided good customer service. Their technician was wearing a mask and then made sure to stay at least six feet away at all times. The AC is working fine now. So far, American Home Shield has been very good and it has been very beneficial.

Home Shield sent Air Resolutions by AirMack for our AC. It wasn't working. I just called Home Shield and made a service request. Air Resolutions was superb. I had to leave. They called me while I was in Florida on business, took care of the issue, and called me back and told me what exactly they had to do. It was fixed and I got home and it was working perfectly.

I'm happy with American Home Shield. My experience with Appliance Repair turned out great. The dishwasher stopped working and the repairman was really great. He did a really excellent job and he didn't fiddle around. He got it done. He explained it all to my wife and I'm happy with him. He told me what time he'd be here, and he showed up on the time that he said he would be here. That’s a big plus right there. American Home Shield should be happy that that particular company does work for them.

Three Brothers AC came out for my AC claim with American Home Shield. Everything went fine. It turned out to be quite an easy fix. All of a sudden, the AC would not turn on. It was not a trip in the breaker. It was actually the unit itself. It turned out that the cover of the unit had come undone for whatever reason and that cover was what actually completes the circuit for the AC unit. So Three Brothers had to replace the cover and then they put it on there and taped it down so it would really hold on tight. The two gentlemen that came in were very good and very quick. They diagnosed the problem in about 10 minutes and got it taken care of very quickly. They did a good job. For this recent claim, American Home Shield did a really good job. I've used them in the past for much bigger issues, so this recent claim, thankfully, was very relatively minor and done very quickly. So, it worked out well.

American Home Shield has been good thus far. We've been a customer for a long time and with very few exceptions, we've been happy. The contractor for the bathroom drain was excellent. I would use them again. They identified that there was an issue and what the issue was. They inspected the drain, cleaned out the P-trap and repositioned the existing plumbing.

My air conditioner was running but only regular air was blowing out. It was neither hot nor cold. I initially paid for coolant through the company who put my heating and safety in. I submitted a claim to AHS and they sent Air & Water Solutions. I called them right away and the techs came that day. They found a leak behind my AC coil and a lot of coolant had come out. A part was needed and they ordered that. The tech said it was gonna take a week. While the job hasn't been completed yet, Air & Water Solutions has been great and I'm really pleased with them. I'm not sure why coolant isn't covered in my policy but otherwise, my experience with AHS has been good.

A guy from Reynolds Heating & Cooling came out, inspected our unit and said something was wrong with the compressor. We didn't get any documentation and he did not even put the top back on. He left it hanging and just left. He ordered something and we tried to contact him at a later time, but we never could get an answer. For one thing, the heat index had risen. We called American Home Shield every day after the guy left once we didn't hear anything. We were in constant conversation with American Home Shield for weeks and we were on hold for two to three hours every single day.

The first time, I called AHS for my AC unit. It came on and then it shut back off. The contractors said it was a fuse or something. It was easy to get through, but it was the point that I had to keep waiting for the contractors to come back. Then they came out a total of three times. They fixed it temporarily. They just patched it up and then they left. But it wasn't until the last time the guy really explained. He was like, “They were just lazy and they didn't fix it and knew it was the motor the whole time.” Each time it was a different person. Then the second time also, I paid for a maintenance of getting the filter cleaned but that wasn't even a problem. So, I paid for that for nothing out of my pocket.

The online claims have been fine and the coverage has been moderate. We've had two refrigerators and one dishwasher that Omega Force Appliance Repair has been out for. One was covered and two weren't but everything that they've done is working fine. Getting through to American Home Shield to try to add another appliance once the guy was out here was a really long wait time and they ultimately told me that it wasn't covered.

I had an outside leak that was fixed for a water hazard. I also had another inside leak in my second bathroom and there was water coming into the restroom. The guy from DrainGo told me that I would have to make sure that my faucet was covered because I didn't put in the claim that the faucet had a leak. I didn't know that it was leaking from the faucet so when I filed the claim online, I only put in that I had two leaks. But since it was coming from the faucet and not just a pipe, I had to submit another claim so I had to be charged another $100 even though the guy never left. At that point, I really didn't worry about it. I just wanted to get it done and over with. I'm satisfied with Home Shield, but I'm not happy because my AC unit is still out.

A pipe had corroded inside and started to leak at a joint. Water and Drainworks came out and the tech fixed the issue. It's been great with Home Shield. It's all been very responsive and appropriate.

We had had a refrigerator repair guy come out who thought that the problem was electrical. Miguel from MC Electric came out and found out that it wasn't, that the electricity was in order. A breaker had thrown and somebody didn't see it so it was a very simple fix. MC Electric has been here a couple of times and Miguel is always very efficient. He wore a mask.

I had a washer claim with AHS and some guy came the first time but he didn't even look at it. He was horrible. It didn't seem like he had showered in days and he was very unprofessional. We didn't even know he had left. I called AHS and asked for another person to come from a different company. The guy from Sears came and he knew exactly what the problem was. He changed a part and that was it. He was very friendly and very professional.

For my second year renewal with American Home Shield, they jacked up the price of my coverage significantly. We paid 400-something in my first year and in the second year, they want 700-something. I'm not gonna pay that much. Still, I had a dishwasher issue recently and American Home Shield's contractor, Eberhardt Services, came out to handle it. The techs from there diagnosed that they needed to replace my control board. They came back a week and a half later once they got that. Everything they did was very quick and I have high respect for their work. Everything has been good since then.

My furnace from the air conditioning was leaking inside the house. The floor was soaking wet. The first time I called American Home Shield, they were gonna send somebody out. But the guy they were talking about couldn’t come for about a week. So, I called them back, and they sent somebody the very next day. They were very kind and they understood the first time I called and when I called them back the second time to tell them that the people couldn’t come for a week.

My AC wasn't running and I submitted a claim to American Home Shield online. Their site was user-friendly and they sent RNG Mechanical to handle my issue. Though some of the techs AHS has are very bad, the ones from RNG were very good. My AC has been functioning okay since they came and I'm very satisfied with the service I've received. This was a seamless claim with American Home Shield which is a first for me.

My daughter went in to take a shower. She turned the knob to hot and it turned but she wasn't able to get it to turn off. I called the plumber out because American Home Shield couldn't get anybody out to me. They told me it was the only one that they could offer me and it was the weekend. They said they had people to come out but that guy didn't come until the next morning. I had to call and harass them to get somebody out. That guy got there about 1:30 in the afternoon. My water had been running since about 9 or 10 o'clock Sunday night. Once he got there, he saw the problem and addressed it. He told me that he would have to get a part and his manager would have to approve because the part on my faucet was warrantied through Moen. Any product that they have, he said it was warrantied. He went, got the part, came to the house and fixed the problem.

American Home Shield sent The Plumbing Works for my claim regarding my garbage disposal and a leak in my kitchen sink. They came twice, once on a Tuesday and again on a Friday of the same week and they were on time. They wore masks and they were able to resolve everything. I really like them.

The air conditioning was broken and American Home Shield chose someone from Atlanta, which is three hours away. They only come to Aiken once a week and they were already booked for the week, which meant I would have had to go a week and a half with no air conditioning. I was not pleased, so I called American Home Shield back and told them it wasn't working. They then gave me C and C Heating from Augusta and David came out the next day and he fixed it. He had an assistant with him and they were professional. They went right to work and then they explained too that it was gonna take about an hour or more to really cool down once it finally started 'cause it was over 90 here. Overall, American Home Shield said they were gonna do something, and they did what they said they were gonna do. I put a lot of stock in that.

Our air conditioner stopped working, so we initiated a claim through the website of AHS. The website was very easy. I was told I’d be contacted within 24 hours, and the contractors were out here within 24 hours. It was some broken part in there that they replaced. The guy was really nice. He immediately knew what the problem was and had the part on the truck. So it was fixed within an hour and he was on his way. It was great. However, I'm not completely sold on American Home Shield. I don't think we're gonna be renewing. Based off of the first claim, we're at 50-50 right now. We got the run around with our first claim. It was with a pool heater. It's still broken. It was just not a good experience at all, having to have two companies come out and have the claim rejected and our heater still doesn't work.

Submitting a claim with AHS was really easy. I've always done it online when I've had to do it with them. I've never had success with phone calls. AHS makes my life so much easier knowing I can just call someone when I have an issue. We haven't really had any issues with AHS. It's been smooth-sailing. My recent claim with them was for the dryer. It ended up it was just some loose connection.

The air conditioner stopped working and I made a request online to American Home Shield. The website works well and they gave us 24-48 hours to expect the contractor out. The service provided by Certified Heating & Air Conditioning was great. They replaced some kind of motor and since then, the AC has been functioning well.

Home Shield came with my home purchase in December 2018 and I kept the contract after the first year. Filing claims is no problem. I make a call, send the money in, and in a couple of days, we have a service person out. I've been pretty pleased with their service.

Our dryer wasn't heating up at all so I did a claim online. The AHS website was great. They then emailed us. They set up the appointment and they let us know that company would be calling us within 24 hours. The contractor who came out to fix the dryer was great. He was nice and he explained everything to us, like what he was doing. The dryer’s been working fine since. Being part of AHs has been great. We signed up two or three months ago and that was our first claim. There were no problems at all.

I've always had a great rapport with AHS. I’ve been with them a long time and it was very easy to submit a service request. When the motor on my microwave was burned out, it took 3 Boys Appliance Repair a while to replace it but I didn't get excited or upset about it. They had to order something, so you gotta have that in mind too. It took three weeks but when they came out, it took five minutes for them to fix it. They popped it in, and popped it out and I was very pleased with the work.

The water was coming out warm but it wasn't getting hot. We didn't know if that was normal. We could take a bath because it's summer and it was over 100 degrees. But it didn't feel like it was coming up very hot. So we finally decided after about three weeks to call American Home Shield and see if they could come and look at it. They made an appointment. The techs came and they looked at it. They told us right away that there was a part that they were gonna have to order. Because of the COVID, it would be a couple of weeks. So it took them a while to get back here. We were waiting for them on the one day, but they were backed up. So they had to reschedule for another time. We waited quite a bit on that part. But once they came, they took all the water out and they fixed it. They did a good job.

The guy from Smokey's Garage Door came when he said he was going to and he was very nice. Our garage door would go down, and then it would hit the ground, and then it would go back up. It was not closing all the way. I did a service order and it went great. The guy assessed what was going on, and then he replaced the motor. It works fine now.

It was easy to submit the claim online. I've only had one service call since this whole COVID and the tech that came out took precautions. But he was late and I wasn't notified that he was gonna be late. I had to call American Home Shield.

I called in for a service request on plumbing. Tom Melton Services was sent by American Home Shield and they were perfect. Everything was great since the repair.

I purchased this house and before moving in, I had the AC checked out and all the appliances. So, I had the paperwork confirming that the AC was working fine. I also requested the American Home Shield cover to be provided, which was how I got it. The AC worked for a single day. So, we were three months without it in the hot summer. I submitted a claim to AHS and the contractor said that the compressor was the issue. But it was not. It was the coil and so, I spent $1,200 for nothing to change the compressor.

The air conditioner was boring fuses and shutting down the whole system. When the guy from A-US Air Conditioning of Texas arrived, I told him exactly what was happening. He diagnosed the issue and told me what he was gonna do and that seemed to be working so far. I was happy with it. They did a quick response and the fix worked.

The garage door didn’t go down so I called American Home Shield. Their contractor was great. They provided great service.

American Home Shield has been good. My problem was getting them to answer the phone. Sometimes, I’m on the phone waiting for 45 minutes. I lay it down and keep it on speaker. I had a recent claim on a plumbing issue. The first rep that I spoke with lied to me. He took my name and number down and said he was gonna call me back, but he didn’t. So, the next day, I called back and I got somebody and that person helped me out. K & S Plumbing Services came out, and the service was good.

Submitting a claim to American Home Shield was somewhat difficult. Everything was automated. I would end choosing the wrong number and it was confusing versus speaking to somebody. Still, my AC problem got taken care of and I had no issues. AHS sent Ruiz Air Conditioning and Heating and the tech said the problem was the fan. He went somewhere, came back with a fan, and fixed my unit that same day. Now it is working perfectly. Right after the AC repair, my refrigerator went out and AHS's contractor is coming to fix that as well. I would definitely recommend Home Shield.

My AC claim to American Home Shield went well. Trademasters came out. The guy was in the neighborhood and he got a service call. So he came the next day and he was able to resolve the issue. This particular time, the fan motor had went out. He had the part that was needed. He also had a mask and everything. So far, American Home Shield's been pretty good. The last thing that we had before the AC claim was our washer. We were having several issues with it, and it turned out that the washer tub was cracked. So they ended up ordering us a new washer. We've called them back because the one that they were ordering was not compatible with the one we had, and they made the adjustment. We have been pleased with them.

I'm very pleased with American Home Shield. They make it very easy to submit service requests. It's online or I can call. Also, I had a technician that asked me what my oven was doing and when I told him that it wasn't heating, he seemed to know what the issue was right off the bat. I was very pleased that he was in and out of here and he took care of the problem.

I usually use American Home Shield's website for requests. When we had an issue with our dryer though, I called because I wasn't sure if it was covered. I was on hold a while, but that's understandable. Also, I did a couple of requests, but this is the one where they first put me in contact with somebody, and they said they didn't do that type of work. There was a miscommunication, and then I called back and American Home Shield found somebody else who was able to do it.

The AC wasn't spitting out cold air and the first guy that came out just put freon in the AC and didn't fix the fan. I think it was his last appointment of the day and it seemed like he was kind of in a rush to get out of there. The problem still existed and I had to spend an extra 100 bucks on the second call when the first guy could've fixed it all.

For my recent claim with AHS, I had water coming through my garage ceiling. It was multiple days later that the contractors came out, but they ended up having a different opening, and I wasn't very pleased with how they were like "Well, see in a week." I was like, "So I'm just supposed to leave this water destroying my sheetrock." I wasn't very happy with the initial time, but they got me in like a day 'cause they had a cancellation.

I had American Home Shield for years and years, but when I bought this house, the Realtor gave me a different home insurance company that was twice the price of AHS and they weren’t nice. They were horrible and I couldn't wait to go back to AHS. They’re very nice at AHS and very accommodating. I had a claim for my garbage disposal and it went well. The tech from Neighborhood Plumber & Rooter was here a day early, which was great, and he was wearing a mask. I’ve dealt with this company through AHS before and I liked them. He fixed the garbage disposal. But I had just replaced my sink to a large farmhouse sink and he told me my garbage disposal didn't have the horsepower that a farmhouse sink requires. I wound up having my handyman, who also happens to be a plumber, replace my garbage disposal recently to an upgraded one.

The AC wasn't cooling and it was very easy to file the claim for it. It was excellent service and the guy from Cool Works was there right away. I appreciate that very much. He had to come back because it was frozen up or something. He said what time he'd be back and he was there right on time. The company that did the repair was very nice and the repair was quick. The AC is working okay today. American Home Shield was efficient and there were no hassles.

The AC stays cool during the day, but then in the afternoon, the thermostat will reach as high as even 80 even though it is set at 70 or 72. It gets really, really hot. So I called American Home Shield and the first person that came out didn't do anything. He went out and looked at the unit and said the pressure were good. He never went into the attic to check that part of the unit. He opened up where the air filter was and said it was dirty. So he took out the air filter and told us we needed to replace it and then our problem should be done. We bought the air filter the next day, put it in, and it didn't help.

I had a leaky toilet and American Home Shield sent Paramount Plumbing and Gas to take care of it. The techs from there was on time and he was really friendly. He had a mask on and he identified himself. He also brought a Shop-Vac in and cleaned up after himself 'cause my toilet had to come off and he had to change something down my drain flange. I also had American Home Shield at my other house for several years and they have always done what they said they would do. I always tell everybody to get their warranty.

The AC wasn't cooling and Automatic Control Corp. came out. I have three air conditioners and they've come a couple of times and resolved the problem. I know that they're good and they're gonna take care of it. I asked the guy what was wrong with it and he showed me the part that he changed when he left.

The guy from Complete Companies said that I needed a new microwave. I talked to somebody at one department of Home Shield. She asked me the model of the microwave and the make of it and said that it would be like a month or two before they could get one similar to it. She also asked me if I would do a buyout thing where they offer me so much. I was told they were gonna send me an email to offer me a buyout for it, but I never did get an email or hear from them. This is my first claim with Home Shield, and I've had this for about two years. I like it because I've got insurance on all of my appliances, but they've not impressed me over this because of how long it took. They've not done their part about working on my microwave about getting this taken care of.

The AC wouldn't show the humidity. The humidity was going up. Comfort First Heating & Cooling came and all of a sudden, the AC worked. However, I would like to choose the people that come out. It’s hard to talk to AHS. Everything’s on the computer. I told them that one time or two times, but still, they sent somebody else out. The people that put in the unit here wanted them to come back and service it. I told them who I wanted, but they sent somebody else.

It would be a while before the technician from Hometown Garage Doors could come out, but he was in the area, so when I called, I was able to get there in time. He came out, diagnosed the problem and said, "This is what we need to do." We both wore our masks and he fixed the issue, and then he was on his way. He was very professional and I thought, "Wow." It was a pleasant experience, but I've had some very bad experiences with the contractors that have been sent out as well. In fact, last time I used my own plumber for my water heater. I'm in the Harley Davidson business, and I started checking out the guy American Home Shield sent. We found out that the guy would just go out of business and go back in business under a different name, and he was part of a motorcycle gang club.

My garage door was broken because the spring head snapped. I did a claim online with AHS and the information just came through. It was very easy. We were told we would hear within 24 hours. AHS would get a contractor's name and he should be reaching out to us. Sam's Garage Doors came out and they had to replace the spring. The garage door is functioning okay and it's closing now although it is a little slow. On the whole, American Home Shield satisfied what I needed.

The guy had to troubleshoot a problem for me which was causing my power to go out. He was great, very professional, knowledgeable, and it didn't take him long at all. The outlet on the outside was grounded and it was getting water. He found the issue and wires were exposed on the outside outlet. Every time I use that outlet, it would cause my GFI to pop in the basement causing my cable and alarm to go out. I changed the GFI myself in the basement once and I thought I fixed the issue. But the issue was that the outside outlet was tied to the GFI in the basement and I didn't know that outlet had wires exposed. Moisture was getting in there. They didn't insulate the wires correctly. After the guy came out and checked it out, everything was fine. I can use the outlet in the garage now. My GFI doesn't pop. We have a garage refrigerator and I was plugging it up in the kitchen through the garage door. Now, I don't have to do that.

Everything with American Home Shield has been very impressive so far. I'm a new member but everything’s been very professional. Everything they've told me has been spot on. I recently filed a claim for an electric switch that would not ignite. The contractor called me and set up an appointment. They were very professional.

We have the Monogram series and we got scheduled fairly quickly, but it was another couple of weeks to get the Monogram person out. If it could have been sooner, that would have been better, but once GE Appliances was out here, they rectified everything. Overall, our appliances are working well, so that's good. The contractors also seem very knowledgeable once they come out here.

The air conditioner was making a horrible rattling sound that you could hear throughout the whole house. I did the claim process on a computer and American Home Shield's website was okay. They said that they'd let us know when the service was scheduled and they'd be contacting us. We told them about the issue on Saturday and the tech was here on Monday.

I had two things that I wanted to do but Home Shield wouldn't allow me to do those at the same time. They put me on hold. I ended up being on hold for about an hour. And then, when Home Shield finally got to me, they said they couldn't do it. But it was fine. The issue was the icemaker in my refrigerator. It took Windings a couple of times for it to be repaired since they had to get parts. But other than that, Home Shield is not as expensive as it could be. I use it when I need to use it. They usually try to do their best to fix the issue, so I'm fine with it. Home Shield has been really good to me.

I have two properties on the same street and I have American Home Shield on both. Firstly, whenever I call the customer support, I'm put on hold for a long time trying to get hold of a representative. Sometimes it takes one hour, and sometimes it even takes about two hours. I hope they can improve that. The second thing I was not happy about is, recently, I raised a ticket for a toilet plumbing issue on one property. There was water dripping from the upstairs toilet to the ceiling downstairs and they sent a plumber who came and inspected it.

Our pool motor pump went out and American Home Shield's contractor from PLO Pools came out to handle it. The tech who came was a very nice guy and he was very knowledgeable. He fixed my issue on the spot. American Home Shield's claim process has been fine. However, I wish I could speak to a rep quicker instead of having to go through a bunch of other prompts where I am made to pay for the service upfront. Still, they have been awesome and they've done everything I've asked them to do.

One of my appliances was squealing at me. Then, it was making a weird noise for a couple of weeks and started screaming at me. IQ Appliance's service was good. Right after the tech had left, the appliance started making the same noise that it was doing right before it started screaming at me but the tech came back and fixed that. He was really nice, too. This was the first time that I've had to use AHS and the warranty has been perfectly fine for what I've needed so far. They were also quick to getting someone out. But price-wise, $100 for the deductible is quite a bit, especially since the competitors are charging around $75 for the deductible. There are also other warranty companies that charge monthly service fees that are about 10 to $15 cheaper. After this contract period, I will be changing.

I called American Home Shield for an issue I was having with my stove's oven. The reps gave me a time window when to expect their contractors. They sent All Valley Appliance Heating and AC and the techs from there were fast and efficient. However, there was an issue with my stove and someone else came to fix that. Still, that wasn't because of anything that All Valley did or did not do. Now, my stove is working fine. Being with AHS has been pretty good for me and I'm glad I purchased their insurance.

My experience with AHS has been very good so far. I've been using them for multiple houses. However, when the contractor came for my AC issue, he came multiple times and I did not like the service. First of all, they changed the coil and then they had to come back a second time because it stopped working again. So they had to change some other parts. It was broken three times and I just had enough with them. So then I called these guys, Cityline. Since there was a long gap, like a couple of months, I said, I was not gonna call the other company. There was a clog in the line. Because the water level was going high into the pipe. So they had to come and clean the pipe. But this guy said it might happen again. So we'll keep an eye on this.

The contractor sent out by American Home Shield for a natural gas leak in my basement was great. They answered every question I had and were super professional. The gas leak is gone and everything is fine. My house doesn't smell like rotten eggs anymore. American Home Shield is useful.

You're able to give them enough information on the website. The website is fine. But it's better for you as a customer to speak with somebody instead of trying to do the claim online because there’s not every option available to you there on the website that you really need to get your point across. You really need to speak with somebody in some cases. When I had a toilet issue, the gentleman who came was very, very helpful. I was working when he came so I wasn't at home but when I spoke with him prior to him coming to my home, he was very good.

The first time APC Plumbing came out, they were here for five minutes, replaced the Johni-Ring and left. Within two hours the same problem was happening, it was leaking. So I called them back and they came out again. He was here for about 10 minutes that time, said that maybe he had pinched it wrong, that he flushed it five times and it should leak by then. It should be fixed. In another two hours there was still water all over the floor.

American Home Shield is pretty good. But it was a little difficult getting somebody out through them. The initial call took quite a while for them to get somebody out. Then I waited all day for the electrician to come and when he got there, he had no clue about how to fix a mobile home. So I just turned around and went through the process again and waited. I had to wait another seven days until the second group came out. They got the job done fairly well.

The guy from Ramco Appliance Repair came out for an appliance issue. Fast service, polite, troubleshot relatively quickly, followed all safety components with COVID and whatnot, wore a mask. He found the problem and was done within 15 minutes then he was gone. That was the first time I had dealt with AHS and everything on the website was easy to fill out. It responded back to my email that it was submitted.

My upstairs air conditioner unit went out and when I put in the claim to American Home Shield, it was simple. I went online, logged in to my account and submitted the ticket that my AC unit was not cooling down. The contractor was a great guy. He looked at it really quick and said that the problem was the capacitor. He tested it and confirmed that the capacitor was bad. He had it fixed within 15 minutes. I've had to submit claims to AHS three times in the three years and there was a little bit of confusion with the first one. But other than that, they've been a great company.

I had American Home Shield for a while before I lost my job. Now, I'm on disability. So the whole time that I had it, I really didn't have to use it. But as soon as I got back on my feet to get it, I ran back to it. It's just nice to know that you have 'cause I don't have a significant other or anyone else that I can contact other than my dad, but he couldn't do any of the work. It feels good to know that there's gonna be somebody there that can handle it.

American Home Shield gets the people out here very quickly. I get the information out there to them and then they contact you depending on what time you call for your issue. Cabot did an awesome job. They are one of the best ones AHS sent out so far to service my air conditioner. There were two guys who came out. He was training the guy as well. Both them were good. When they came into the house, they both had masks on so everything was well. They checked to make sure the AC was cooling off properly. The technician took his time to explain to me step-by-step what was going on with my unit. He gave my options and let me know the best one for me at the time. He broke it down so I could understand it and I can make my own decision of what I wanted to do. So, it was great.

We called Home Shield and they texted us back in less than an hour to schedule. It was quick. Arctic AC did a wonderful job. They were prompt, clean and courteous. They knew what the problem was almost immediately. They had the part with them and they were in and out in 20 minutes. I've got a different home warranty on another house that I have and when it expires, we're gonna change to Home Shield on that too.

AHS sent a company to service my refrigerator. The company they sent didn’t shut off the water valve prior to making the repair. As a result my kitchen was flooded and the ceiling in my FINISHED basement was destroyed. AHS did NOTHING to help rectify the situation. My basement is still damaged and neither the company OR AHS has done anything to fix it. To add insult to injury AHS is STILL sending this company out to service people’s home. I can only assume that the people that they send to people’s homes are not carefully vetted.

American Home Shield responded well when I filed an online claim for the garbage disposal. About two days later, the contractor made an appointment and they came out at the right time. Since the repair, it’s okay. If there was any problem, I'd call them again. Overall, American Home Shield is Excellent.

My daughter has American Home Shield. I went with them too and I'm very satisfied. Recently, I was not getting any ice out of my icemaker. I did the claim online and they emailed me back. I got my date and Kinston Refrigeration called me and scheduled an appointment for that. They came out in two days after I filed the claim and they diagnosed the problem. The guy said he needed to get ahold of somebody at American Shield to approve the repair. There were two things he needed to get done. He did that one when he came out but they had to order a part for my refrigerator. I had to call them to find out because the guy told me it would be a while. The lady checked on it and told me they had to go across the state to get the part. She gave me an appointment and she said if it came in before that, they would come out which they did. They came in and put it on so I had no issues with it.

This is my first time with American Home Shield and the first contractor that represented them left such a bad taste. He came to my home, went in the attic, and left stuff unhooked. He did part of some outside and left some as well. By the time I called American Home Shield, they tried to contact him. That took more time, and then they couldn't reach him. He wouldn't return their phone call and I couldn't reach him as well.

The tray into which my AC unit's condenser drains into was backed up. Water leaked all over the floor and came through the ceiling. Home Shield sent South Placer Heating and Air to handle my issue and the tech who came to handle it was great. However, it was disappointing that the work that needed to be done wasn't covered because it had to do with the drain instead of the actual unit. Additionally, we have another claim for a different issue and their contractor hasn't gotten to us yet.

The water heater went out and Dave & Sons Plumbing was here within 24 hours. They were very quick. The plumber was very attentive. He told us what he was doing and what was wrong. When he initially had done it, only one side of the water heater was working and not the other. So, they came back the very next day and fixed that. Everything has been great since. Hot water is important, so the repair has helped a lot. I love American Home Shield. We've had them for 11 years now and I tell everybody about it. I always use their website to file a claim and it's easy.

American Home Shield is a little too high, but because we have an older home, it's valid. Two years ago, they had to put in a new air conditioning and they left us in the heat for quite a long time before we could get a new unit. I was not happy with that at all and I'm still stringing over it, but this time, my experience was great. I tried to submit my claim over the phone because I like to talk to somebody. However, I could not get anybody, so I went online and I was very pleased. It's very easy and it went a lot quicker than I thought. I was scheduled the next day and then Elite Appliance came immediately when I called. They ordered my part, came right back and put them in. Everybody I dealt with was very kind and expedient. Their service was great as well and they stayed away and didn't approach me because of COVID.

My air conditioner stopped working and the tech sent by American Home Shield who came to look at it didn't tell me what the cost was exactly. I had already paid $100 to AHS to have that tech come out and then he was saying the whole repair was gonna cost $900 because I had to pay for the Freon. It was better for me to get a new unit instead so I had that priced. AHS offered me $700 for a new unit which cost me over $7,000. That was disappointing as one way, it would cost me $1,000 if I go with AHS but then the other way, it would cost me over $7,000 for a completely new unit and AHS would only give $700. I talked to a couple of techs and they told me that when the condenser or compressor of a unit goes out, it would be an expensive part for an older AC unit. Regardless, I'm disappointed that I'm paying close to $100 a month for the tech to come out and because Home Shield, doesn't cover plugs, caps and Freon, it would cost me close to $1000 when I'm done. If AHS would have fixed my issue for $100, I would have been okay with things. This is what keeps me thinking whether or not AHS is something I wanna keep.

I was having a problem with a ceiling fan, and American Home Shield sent someone out who diagnosed what the problem was. Although they were not able to do it because it did not adhere to my policy, I was not aware that that the ceiling fan had a lifetime warranty on it. They assisted me in getting in touch with the company and providing the model number and the information needed such that I could get the part that was needed to fix the fan. When the part came in, American Home Shield recontacted the person who came out initially with the diagnosis, and they came in and installed the part. I was very comfortable and satisfied with how they handled that overall situation.

Flowright Plumbing kept an open line of communication before the service appointment. They were on time and efficient. They diagnosed the problem quickly and had the job done quickly, correctly, and everything's working great. I was satisfied with the timeframe. The contractor had on a face mask, too. I feel great with the service. I'm happy. I'm liking American Home Shield's claims process. It was efficient.

I called on a Friday morning and Arizona Trade Masters came out that day and fixed the AC. But two days later, it broke again. It was a different issue so I can't necessarily blame them for that. This happened Saturday night so I called AHS first thing Sunday morning on their emergency line. It was around 10:00 and I waited till noon. I didn't hear anything. I called them again at noon and whoever answered the call told me they would have somebody contact me within the next hour.

My wife heard a loud thump and the drum of our dryer stopped moving. I called American Home Shield and explained the situation to their tech when he got here. He was confident he knew what the issue was and went right to the source. The problem was that the pulley and belt had stopped. The thump my wife heard was the sound of the belt breaking and hitting the top of the dryer. Everything has been okay since the tech came in. AHS did a good job for us.

A few of the burners on the stovetop weren’t working. The guy who came and looked at it was very good but we haven't got it fixed. They got it approved to get a new stovetop so we got one. We’re waiting on somebody to come and put it in.

The fan on the air conditioner wasn't blowing, and then the air wasn't coming out. We called American Home Shield for a claim. The contractor was a nice person and he explained to me everything I asked him. He had to put a thing in there to catch the lint. He was good. He listened to whatever I asked him. But the fan ain't blowing again now. I don't know whether I should call back about this or not. Other than that, I recommend American Home Shield and I already did. Last week, someone I know was calling about a stove. So, I told her to get the warranty.

We filed the claim for a dryer door repair and they assigned us a company. The company came out within a couple of days. THey did a great job. The guy took all the COVID requirements. He wore a mask and gloves. He stayed out of the house except for the part he was assigned to work at. He had the dryer door fixed within an hour. I was very satisfied with American Home Shield and the company that they selected. It was quick and easy. We didn't have to buy a new dryer, so that saves a lot of money and time.

Submitting a claim to American Home Shield regarding my refrigerator was very easy. Accord Appliance came on their behalf and the young techs from there wore masks and maintained their distance. They were also very professional and thorough. They repaired my refrigerator and it has been perfect since then. As usual, AHS's techs did a good job for me. Most of the people they contract with are well qualified.

We called American Home Shield for a microwave oven. It is over the stove so it also serves as the light and the hood fan. It wouldn't work then it would work then it wouldn't work. It was very frustrating and inconvenient. American Home Shield did send out Advanced Home Services and they said they could repair it. Then American Home Shield said they'd replace it. I've been trying and trying and trying to get ahold of somebody to find out what the heck is going on, but that's been a hell of an effort. Trying to get an answer out of anybody from this warranty company is like pulling teeth. I am getting a brand new microwave oven instead of them repairing the old one. I'm okay with that but I wish I could find out who's sending it and when I'm gonna get it. That's the big miscommunication that I'm having with American Home Shield.

I got discouraged with the home warranty I had been with for a while. They had come out and fixed some plumbing like faucets. But maybe the policy changed or they changed things that they no longer did that service. My daughter-in-law was with American Home Shield which she also recommended to her mom and dad. She told me about the company too and I gave them a try. The only thing is that she stated that she paid $75 for when someone would come out every time the service was initiated but I pay $100. My daughter-in-law told me that even her parents don't pay what I pay. I'm like maybe American Home Shield signed me up for the highest plan.

With this claim, everything went well. The person came out, was very professional, solved the issue really quickly, educated me a bit about what the issue was, and lasted less than half an hour. He had a mask on, and they also had gloves on. However, my claim prior to that did not go well. The problem was with a basement drain. It was backing up. The tech cleared that out and they thought it was coming from the air conditioner because it was extremely humid and off of our AC pipe. It was like a flowing little river. Once all of that cleared up, I then found out that the water heater, which is next to it, is now leaking.

I love American Home Shield. The guy was on time and he was really good at getting the job done. I thought that the hot water heater had went out, but it turns out that the breaker had flipped when the storm hit. He told me what the problem was and he fixed it quite quickly.

It's easy to submit the claim, but the follow-up is horrible. You can't call in because nobody answers ever. I was on hold for over an hour and they kept saying it was gonna be an hour wait but it never went down. I did that three times. So you can really only submit online and there's no follow-up. If you have any issues, you can't follow up. You have to submit an email. Then I got a bill and I had an outstanding balance of $75 that they kept submitting, saying I owed but I already paid it. So that was when I kept calling and I couldn't get through. I sent an email and then finally, it just disappeared with the invoice. But there was no follow-up to the email. There was no getting in touch with them. It was very difficult. We've only had one claim with them and I'm kind of leery to even put any other claims in.

The AC unit was not blowing out cold air. Plus, there was a loud almost clicking noise coming from the fuse panel. The guy from Budget A/C, Heating & Plumbing thought it was the compressor 'cause it was trying to withdraw too many amps. He tested that and saw what it was, and he replaced that. Then that stopped the clicking. AC is working great. We also had an issue with our hot water heater, and they came out, it couldn't be fixed, so they replaced it. I'd tell others to look at the age of their appliances, AC, and heating units. If they're old at all, having AHS is a good idea.

The air conditioner wasn't blowing any cold air although the compressor was working. When we made the call to American Home Shield, it was entirely done by automation. There was a follow-up email that suggested that we would hear from the contractor within a certain number of working days. But we called on the weekend and the contractor arrived within the prescribed number of working days. It was a very good visit. The gentleman was efficient, came on time, did the right thing and fixed the problem. We decided that in the future, we might wish to have his company, Sweet Mountain Air Cooling & Heating.

We were originally with 2-10 ‘cause that is what the owner of the house went with as part of offering the house warranty. I've seen different ads and different things for American Home Shield, and when we had other people come out through 2-10, they said American Home Shield was one of their better clients that they've had that's why we went with them. American Home Shield is great. They are extremely efficient. They take care, they listen, and their website is easy to use so I can figure out where I'm going. It’s easily navigable. That is always nice that it’s able to do that.

I had trouble with my oven. The element of the broiler wasn't working. I called AHS. It took forever because they were not there now. It was very hard to reach and communicate with anybody. They got back to me and they selected the guy who called me. But the guy was a heating and air conditioning guy, he didn’t do an oven. But they had already billed me because he accepted, whatever they do with him.

Initially, the issue was the AC wasn't cooling the house so that's when we put the ticket in. We had a technician come out. He went outside and when he came back in from looking at one of the units, he said that their company did not work on this unit. The next day, Chesapeake Comfort Systems came out. The first day, the guy replaced something and he had to clean the evaporative coil. They charged me 175 bucks for that and we were thinking that it was gonna be working. They did fix one side. One side was working but the upstairs wasn't cooling. They came back out multiple times. Then they said it was a motor and one person couldn't get the motor off. They decided to order the entire part. Yesterday was when the part came in and they replaced it.

American Home SHield's contractors from Lynch Electric fixed an outlet for me in one trip. Submitting claims to AHS has been really easy so far. It's all done on AHS's I've used them several times over the last couple of years and it's always really simple. However, I have had some trouble getting ahold of them on the phone for things. I'm selling my house, and so I had to transfer the warranty to the new owner. I tried calling Home Shield last week and it was taking such a long time that I just gave up. Other than that though, things have been good so far with them. Having their coverage has been worth the cost.

I filed the claim for the air conditioning unit on American Home Shield’s website and then, they connected me to a provider to come fix it. The contractor was very helpful and it was wonderful dealing with them. They were super busy because it's been a heatwave and everyone's getting it done. But they were there within the week. They were very apologetic. Since the repair, everything has been great.

When Extreme came out last for our AC, the gentleman told me that my unit needed three pounds of Freon and that AHS would pay for $10 a pound, and I would owe the extra. Then he did that, and the air worked. They were in good communication over when they would be here. It was a five-hour window. The contractor was a nice man and seemed to know what he was doing. But the AC's broken right now and I'm waiting on Extreme to come back out and fix it.

American Home Shield is fantastic. I've had to use them twice and both times, the situation has been rectified within 24 hours. Also, their website is very easy to navigate. We had an AC claim on a Sunday and Ambient Air Heating was out here by Monday. It was a little tougher in Tucson ‘cause it was so hot. The technician had to get another part and one of his coworkers had it. After a couple of hours, he came back and it was fine.

The guy from D and P Plumbing came out last week. He had to order a piece ‘cause the water heater kept shutting off. Everything was what I was expecting except I wish the top part would’ve come in quicker. But we were fine. We survived and everything is good. There was something we had done that American Home Shield didn’t cover but overall, they're good.

The door on our dishwasher would not close properly and remained closed. I called American Home Shield and spoke with a person. I’ve had so many frustrating calls with American Home Shield that I can't keep track of it. Every time I call them, it’s torture. Generally, they tell you you're gonna be contacted within a couple of days, but weeks and weeks and weeks go by. I called that company back and I was on hold. Today, I was on hold with them for an hour and 10 minutes. American Home Shield is pathetic. But Acreage Appliance was outstanding.

I'm glad I got American Home Shield. Recently, Harvey Contractors came out for my hot water heater. Mr. Harvey was a good worker and was also on time. The job is done and I had no problem. That's the way I like to do business - excellent. The other contractors were here before him and they also did an excellent job.

My dishwasher wouldn't drain water. I called American Home Shield and talked to the computer. It asked a few questions and it took down my name and phone number. American Home Shield set up an appointment with the Sears service people and then the Sears people called me. The Sears man came out and said it was a valve that had messed up in the drain line. So they ordered the valve and they came back and fixed it. Everything is great. There's no more standing water in my dishwasher.

Competition Pool & Spa came out and fixed the leak. And then the tech told me to check it in a couple of days. It may leak and it may be something else. So, in a couple of days, it still was leaking. I called them back. They asked me to contact Home Shield again to reopen the claim because they had already closed it out, that there would be no additional charge since it was the same claim. We did that through Home Shield, they came out a few days later, fixed the problem, let us know everything and it was great. That time was great. We had some troubles our last go around with them concerning our washing machine, that took quite a bit of time, but problems do come. We've been with Home Shield for quite a long time. We run into a few challenges, but somehow the frustration always seem to end up on the positive note, so we’re good.

American Home Shield sent Baylis out for an AC repair, and that worked out good. The electronics in the air handler went out on the motor. So, we weren't getting any air. The compressor's working, but the air handler and the motor weren't working. The tech came out the same afternoon. He had to order the part and get approval, and then he came back three days later when he got the part and put it in. It was pretty smooth. He did a good job. American Home Shield has worked out pretty good.

A's Appliance Repair came out the first time and they just sprayed the microwave down with some cleaner. They left and then that night, it started doing the same issue, it was like sparking. We called them back and told them what happened. They came back out two days later and took our microwave back to their shop, cleaned it, replaced the part, and brought it back. It's been working fine since. They wore a mask and they gave me a call 30 minutes before they came out. They were very punctual and professional.

American Home Shield's contractor from Patriot Plumbing came to my place for my latest claim. They installed a new water heater for me and did an expansion tank as well. They also did a new platform for the water heater which was costly. In total, it cost me $911 out of pocket to have a water heater installed and I wasn't thrilled about that. Other than that, I've never had any problems with American Home Shield and I've always been satisfied with them.

There was an electrical issue with our garbage disposal. It's got an on-off switch and some of the wirings had come out from the switch so the contractors replaced the switch. The website of AHS was good when we submitted a claim for it. When I put in the request, I received an email and a text that the contractors would reach out within a certain time frame. They did and then they gave me when they would be out, and then before they came, they called me when they went on their way.

My downstairs AC unit wasn't blowing out any cold air. I put the request in with American Home Shield and I got a phone call the following morning letting me know when the contractor, Hospitality Heating and Air Conditioning, could send someone out in their earliest convenience. The guy came through at the appointed time that they said they were gonna come and they were very efficient. The guy got my air back to working and running within an hour. We were very pleased with it.

For an electric issue I had, American Home Shield assigned my claim to GJC Electric and they were excellent. It was a minor repair that needed to be done. The guy showed up on time and did the repair. It's working fine now. GJC was the second company that came. The tech from the first company that showed up on Saturday afternoon at three o'clock was from a different state. He seemed rushed. I thought the repair was fixed correctly but it wasn't.

I had an issue with my water heater. When I submitted a claim for it, I was not happy with the whole experience. First of all, it was too expensive. Second of all, when I called, I found out that AHS only covered 700 something dollars out of all the expenses that I have to incur. Everybody was calling me and I was getting different mixed information which was not helpful at all and American Home Shield was not helpful. So that was why I had to go ahead and do it on my own, and call somebody that I know.

American Home Shield is very beneficial. I've had them since I bought my house in 2006 and I don't have any complaints with them. Recently, Comfort First came out for my AC. It took about three days from the time I put the claim in to the time I made a schedule. It's hot and everybody wants it tomorrow but the timeframe was good. It was reasonable. They came and said they replaced the capacitor then they had to come back out. There was a little freon that leaked out and the guy adjusted something on the thermostat so everything turned out okay. He left with my stuff being repaired so I'm happy. Everything was good.

We just purchased our home two weeks ago. American Home Shield was part of the purchase, and we've used it quite a few times now. And with the exception of one service, everything's gone very well. Submitting a claim is very easy. Requesting a service on their website is very easy to do. Contacting them by phone is not so easy. I got one service call that I have not been able to resolve as of yet. I was on the phone with them this morning regarding it. And I don't really know what the outcome was because I got put on hold, and I couldn't stay on hold. I had to take another call. So, I was planning on calling them back and try to figure out what's gonna happen with that last call. We’ve had five calls, and four out of five has gone without any problem. The majority of what's been done has been fine. American Home Shield is a reliable, full service warranty that is able to handle pretty much everything you need done in the house.

I spoke with a rep when I sent in the claim. They took my statement as well as what I needed and they let me know they will get a technician out. It was a simple and easy process. The contractor did their job and they fixed the problem. It went about a week or so, and the toilet was leaking again. So I had to recall them and they came right back out and they fixed the problem. Every time I've had them come out, they've done great work and they were polite. For the most part, I've had a great experience with AHS except for one experience. They sent out an air condition company and they were trying to get me out of my money.

We had a refrigerator repair that #1 R&R Electrical AllStar never finished. They’re getting a part. Doing claims with American Home Shield is difficult. I try to call in sometimes and talk to a representative. When I get them, all they're interested in is collecting their $75 as fast as they can and getting off the phone as quickly as they can. In the future, I will refer Old Republic. I own a RE/MAX office. I'm thoroughly unimpressed with AHS.

I wasn't able to turn on the water. It was leaking. The valves were corroded shut so I couldn't use my washer. When the tech came, he seemed to know his business and he did fine. He put on new valves. He did have to cut a hole in the wall to access and replace the valves. I'm left with a hole in the wall and it looks kinda ugly, but the water works.