American Home Shield Reviews

I put in a request for service for my AC unit, which conked out sometime while I was away for work. That was on a Friday. The contractor called me and the earliest they could get out to my place was the following Thursday (6 days later). I am in SC and we are having some bad heat. Over 90 degrees everyday. Not much I can do since AHS picks the contractor and they set the appointment (the end). The tech comes out on Thursday and quickly diagnosis the problem. The fan motor on the outside unit has seized. He says he has to take it back to the office to take the fan blade off and replace the motor. That was at 2:30. At 6:30 I had to contact the tech (who seemingly had no intention of contacting me). He said the office should have called to tell me he had to come back in the morning to replace the fan and motor. He said he would be there by 8:30 am.

We live in NY and our AC unit turned off in the midst of a heatwave. It was 100 degrees this weekend and the representative Friday at 5pm said that the request would be escalated as an emergency and somebody would call me back by 10pm that night. That was Friday and it is now Sunday and nobody has returned my call. I was lucky that a neighbor helped us out, but the bigger issue is that we are paying for a service that isn't being honored and the sales professionals are terrible in helping. I am writing this as I am still on hold and the call has already taken 48min in the middle of a Sunday when I have a family. I will look to use a different warranty going forward as they obviously do not care about their customers. I have chased them and called multiple times, but have been hung up on and none of the salespeople write down notes, so I need to reiterate the entire story over and over again. I am LIVID!!

This company has taken our money for years, “American Home Shield”, a home warranty company. There are endless posts from people like me who have paid monthly or in advance for a year, and as soon as they have a problem they are treated horribly. The company is hell bent trying to fix things that should just be replaced. They leave us without the appliance for weeks, months with no communication, and we are forced to pay out of pocket for the repair or replacement, which I think is their goal. This is a crime. They need to be shut down. It has spun out of control.

AHS is a scam. They are great for small items but if one of the big ticket items they cover go, they will do anything they can not to cover it. One of the items I had was Central A/C. When the system stopped working they would keep sending companies out to fix but never replace. When the system finally gave out they sent out the first company. Tech comes to the house tell us "System is dead, no fixing this" that he will have his company write a report to AHS for the authorization. AHS calls us, rep tells us the system is not covered because the tech has reported to them that the line set has a leak and it runs through the slab (Floor) because there is no access we don't cover and referred us to read contract. PROBLEM line set does not run through the floor.

Live in Austin, TX, yesterday AC went out on 100 degree day. Requested service. Now been 20 hours and still no contact from assigned AC repair company? Luckily I was able to get the system back up and running. Cancelled service call. Will be calling local company that will respond to my needs. My contract with AHS is up in 30 days and I do not plan to renew it as the one time I really needed them they FAILED. What's the point of spending several hundred dollars a year for no service? People out there, don't believe the hype, these warranties are a waste of money and are not backed up by legitimate people or promises.

The service of American Home Shield is horrible and beyond. It has been over two weeks our AC is down in peak summer. After diagnosis set up by American Home Shield, they claim that they have not received a response diagnosis report from third party contractor, while our family fries in the heat. After follow up every day in the week, same message communicated without providing a firm date for fixing the issue. After several call attempts, I was asked not to call them, instead they will call me to update, which has not happened in the last week. These behaviors clearly indicate practice of dishonesty, low integrity, and poor customer service. In my opinion this is just an excuse for not getting it done or any intention on fulfilling the promise as in the coverage. I am not going to continue with them and will not recommend anyone either. Big name company, but poor delivery.

My contract term monthly payment posted July 9th (My 12th payment). I called July 18th to inform AHS I would not renew and I wanted my credit card removed from the auto pay. On July 20th I received an email stating I owe cancellations fees. I called to inform AHS that they prematurely cancelled my contract, without my consent and I wanted it reinstated to the already paid for term, however, no one could do that. They informed me to get it reinstated I have to wait 10 business days, 14 days for them to do an investigation.

A TV set went out. The repairman came by, looked at how the picture wasn't working, said it ain’t good, and took it away. American Home Shield is gonna replace it and its replacement is being shipped. The claim was done so smoothly and so quickly. I got the email that gave me option to get the TV set that is recommended or get some money, and I took the TV set.

My air conditioning stopped working. I submitted a claim with American Home Shield and the person that came was prompt and knew what he was doing. He quickly identified that the compressor had frozen. He immediately went to a parts house, got a replacement motor, came back, replaced it and the AC came back up. We're in Phoenix, where it's 112 each day, so it didn't recover immediately, but at least the unit was running. Instead of using a number saying it's this hot outside, it all says "Hi". The mechanic told us to be patient, let the unit run and it will catch up with itself and everything will be okay.

I’ve had several experiences with Home Shield and I’ve had some that wasn't as good as others. But overall, they’ve done a good job. We just recently moved and our washer and dryer was not working. And so, Home Shield sent somebody out and repaired our dryer. I called using the 800 number and spoke with a claims rep who was good. The contractors called me within the time frame they set for me. And the service was good. The guy was very professional and he fixed the issue and so, it turned out well.

My garbage disposal wasn’t draining. My sink was being blocked up and I couldn’t run my dishwasher or do the dishes. I submitted a claim online with AHS and United Air Temp Inc. came out. The tech cleared the stoppage and everything has been working correctly since then.

I have complete confidence in American Home Shield. They’re always thorough, professional, and they get the work done. We recently had an air conditioner issue and they sent Comfort First. The AC is working fine now. It just needed some coolant.

American Home Shield has always been really good. The only challenge I had one time was six months ago when they charged me and didn’t do anything, and they fixed that. The reps could be a little bit friendlier ‘cause they ask you to call the website, but they always get the job done. The two guys that came here last time, the plumber from Allstate and the electrician, were phenomenal.

My washing machine's pump went out and it wasn't emptying the washing machine. I submitted a claim to AHS and the process I went through was great. The contractor who came out was prompt and very clear in describing what they see as far as the issue is concerned and how they're going to solve it. They were very courteous too. Usually, contractors come into my house with their dirty shoes but the guys sent by AHS did not. They had shoe guards which was really nice.

Our stove wasn't working and the oven was out completely and I submitted the claim with American Home Shield. It was a lot easier to do over the phone because I dealt with a person. Certain people makes things very easy while other people just give you the runaround, and I'm glad that I've had a good person to work with. Then when something needed an adjustment, the contractors came back again and adjusted a little bit and made it work better. The quality of work done was fine and everything was working correctly. But depending on the contractor, the service is a hit or miss. Some contractors are fantastic and some are not. And if not, American Home Shield will at least try to send out another one that's better.

I went online to file a claim with American Home Shield for the air conditioner that was leaking. They told me it was gonna take about three days and United Air Temp came after about three days. At the moment, it was okay because we weren't living in the home just yet. The contractor was fine but they just weren't responsive when I called back. I had a question because they said that there was some ice in the unit and it had to defrost so they would have to come back out Friday. They told me that they would give me a timeframe on that Friday of what time they would come out but they never gave me a timeframe.

I usually submit my claims online to American Home Shield and the website is not perfect but it’s okay. You have to fumble your way through it but it’s still fine. We were experiencing a water leak and sometimes, with a plumbing issue, AHS would give you a day or two. I called AHS on a Thursday but no one came till Monday. I don’t like that they delayed the service. The first contractor sucked but the last one was good. He came and told me what he was gonna do and he did it. Since the repair, everything has been good so far.

It’s very difficult dealing with American Home Shield. My wife and I are questioning whether we will stay with them or not. I called them for a claim. For young people in this generation, everything is online. But the online system is not always up and running. I talked to two different vendors yesterday and I talked to American Home Shield on the line. They were in the Philippines and they said their computer was down. I don’t like to deal online because I like to talk to a real live person.

I submitted a claim online to AHS for an air conditioning issue. One of my units is a little older and it hasn't been serviced in a long time. It really needed a good cleaning. I loved AHS' online process. It was easy, convenient, and there was someone at my house the next day. They fixed the problem and everything was done very well. I'm very happy with the service provided by their contractor.

We had somebody come in to look at the air conditioner. When the contractor looked at it, they saw that there were a lot of melted components in there. And even though the air conditioner was working, it was a fire hazard. The tech changed some stuff and we ended up needing to pay about $150 to have some cleaning done to it.

I called American Home Shield when I wanted to have my HVAC serviced. Customer service was pleasant and the sent out Cecil & Sons, LLC. They were wonderful and the HVAC has been excellent. But I wish I could have gotten a little bit more discount. The HVAC was just clogged up and the repair was something that I could have done myself.

I was recently complaining about my AC window unit that wouldn’t cool, and I appreciated the fact that American Home Shield is able to address all my AC needs, not just one. The rep made me aware of that and was very patient ‘cause I have multiple units. The tech was very nice and very patient in explaining everything. I’m very content with AHS and it’s definitely worth having. I don't have money to come out of pocket every time something happens. But now, when something happens, it feels nice to know that I can have someone help me.

I had a claim with American Home Shield for a dishwasher. It would look like it was running, and then the water would just sit in the bottom of the pan and wouldn't drain. My husband tried everything to fix it. The guy sent out by AHS from Angel Appliances Repair was great. He came in, took a look, and said he had to get a part. He kept me updated with where the part was at and how long to get it. Then he worked really well with our schedule. We're two working adults, so it's important to work with our schedule to get him out there. And he was great. He came after normal business hours, later in the evening, and fixed it. It works now and everything has been great. We couldn't be happier with him.

I had a leaking toilet and the water was not staying in the tank. The people from One Time Plumbing came within a couple of days and fixed it. They were polite, knowledgeable, and professional. They had all the parts and it was a prompt repair. I'm satisfied. However, I was very dissatisfied with the continuous call about the refrigerator that didn't hold temperature. That was very bad experience. The only positive thing was they came right away, like the next day. But the guy wasn't sure what the problem was so he called someone over the phone. They diagnosed and he told me it looked like it was a particular part. He said they were gonna have to order the part and he left. So, I was waiting more than a week, then I called them.They told me they were still waiting for the part. After that, I called at least a few more times and got the same response.

American Home Shield's website and phone app are wonderful ways to communicate to let the company know exactly in detail about our problem. I use those to file my claims. Their contractors know exactly how to fix a problem and they explain to me in detail about how to fix something and what not to do next time so I won’t break it. The quality of work is excellent. My most recent claim with AHS was when the ceiling fan in my bedroom was not working. On the whole, I would recommend AHS.

When I sent a claim to American Home Shield online for the airconditioner, the contractor got back to me within 24 hours and came out within two days. The technician was on time and he looked at all the things that could be wrong because we were having problems with it cutting off. He determined that there was a problem with the circuit breaker. So he checked everything and cleaned out the fan. And then we had to get an electrician out.

Our lights went out downstairs, and the air conditioning unit and the outlets downstairs also went out. I called AHS, and they made the contact with the company and sent me a text and told me what company would be calling me. AHS did very good. They text everything. The tech checked everything with the instrument and found out that it was a fuse that needed to be replaced. So put in a new fuse, and everything is good.

I cannot express how incompetent my case has been. I had an electrical surge that caused my AC unit to fry out. Upon inspection of why the unit was not working it was also discovered that there was a break in the ductwork. AHS sent out the first AC company to review the issue. They diagnosed a fried circuit board and a broken AC duct but stated that in their profession opinion, the duct was pulled down therefore not covered under my plan. I disputed this as no one has been in the attic to pull the duct down. There is photographic proof that the wiring holding the duct to the rafters, which is metal, was corroded and snapped due to the weight.

I made a legitimate claim on a broken ac. The tech believed the AC had been broken longer, and diagnosed the problem as a power surge which voided the contract. There was no power surge. No lightning, no tripped breaker. After finally getting them to agree to a second opinion, it took four days to process (still waiting), so no ac for six days and counting.

In April I called AHS to cancel my warranty contract that I had on the house I was selling. I told them I was closing on the 30th and no longer required coverage starting in May. They said they cancelled my contract and removed my payment details so it wouldn’t auto draw, and I didn’t have anything to worry about anymore. In May I received a bill in the mail from AHS for a monthly contract payment being past due. I immediately contacted them about the bill and informed them that I had called in April and cancelled the contract. The individual on the phone told me that the amount due was for the month of April and that they bill for coverage at the end of the month. She also stated that since I had a balance due that the contract hadn’t been fully closed out until it was paid. That didn’t sound right to me, but since I was unsure I went ahead and paid the fee.

Updated on 11/13/2019: I paid them to have someone come fix my ac. They sent someone out and said it wasn’t covered due to not normal wear and tear. The inside vent needed cleaning. Then it does the same thing. They send someone else out and I’m told the last person left my outside unit opened and messed something up and they would not touch that. I need to call the office and have them come back out to fix. I call them and they come out and say nothing is wrong with it and it’s the inside unit and needs to be replaced. Going back and forth with them I finally canceled my service and my nephew fixed it himself. Next thing I know they took money out of my account without my authorization. When I called them they said, "You canceled and that’s the fee and you were told." NO I WAS NOT TOLD. They said, "Well it was on your contract." The worst customer service ever. Customer beware.

GE Appliances had to come out recently for the refrigerator, and I made the claim for it online which I like. The contractor came within a day and he was professional. However, just recently, I heard the same sound again that he was supposed to have fixed. I heard it this weekend but I haven’t heard it within a day or two, so I was waiting to hear it again. I probably have to call them back again to come out. I'd still recommend American Home Shield overall.

American Home Shield sent MaeDae Electric and they did absolutely wonderful. We had an outlet that I utilize for my transfer station on my septic tank. It had one of the little push button and they kept tripping out. I directed the contractor right over there. We had a nice conversation and I had him replace the plug and it’s been working great. He took care of everything.

We had a great experience with American Home Shield. The contractor that they sent out to work on a leak in our bathroom sink was great. There have been no leaks since the service. Everything is still good.

My most recent claim for the refrigerator was awesome. The guy that came was on time, he did a quick job, explained himself and cleaned up after himself. He was a pleasant guy. Though they keep increasing my monthly charge, we're real happy with American Home Shield.

We just moved into the house and American Home Shield sent Secure Home Locksmith to rekey everything. The tech who came was prompt. A service guy also came out to do some work on my dishwasher. He didn't have the part though and had to order a part and wait a week. I didn't have my dishwasher for a week. Then he came out again and the part that he ordered wasn't actually what he needed to fix the dishwasher. Fortunately enough, he had the part in the truck to get the dishwasher to work.

The person that American Home Shield sent out was outstanding. He fixed the appliance and it was an excellent job. He was thorough, and he cleaned up after he finished his job. American Home Shield was very outstanding as well, and I would recommend them.

G & G Construction was sent by American Home Shield when I had a problem in the master bathroom. The shower and the toilet were leaking. This was my first claim since I signed up. I called and they answered me, and it was awesome. And after I made the appointment, they emailed me. American Home Shield said someone from G & G would call me to set an appointment with me and tell me what time they’d come. Nobody called. So, the following day, I had to call them and I said, “Guys, you didn't call me to make an appointment, and I have a leak. Are you coming?” The guy said, “What you are talking about?” I said, “I called American Shield, and this is my claim.”

The ice maker on our refrigerator was broken and American Home Shield sent Mr. Appliance of Howard County who fixed that. And then, there were some part they had to order for the freezer that they said they fixed as well. Their service was great. They're fantastic. Now, the refrigerator works great.

I had an issue with our air conditioning one time and we were getting no air. I submitted a claim to AHS and Ackerman Heating & A/C came out. Their techs plugged my AC out and flushed it out. They also put new Freon in it. Ackerman's is fantastic as they've always been around. They're my neighbors and they come out any time, Sunday, it doesn't matter. I've been with AHS for a while and they've been fantastic so far. After the air conditioning went out, the microwave went out as well. AHS has already sent me how much they would cover.

We got home from work and our air conditioner has stopped working. So, I put in a claim with with American Home Shield to have someone come out and look at it. I did the claim online and the process was very easy. They got back with me within 24 hours. It was the next morning. I did it after business hours the night before. The service contractor contacted me the following morning asking if someone would be home for a certain time window and gave me the specifics of when he was gonna get here. He got here on time, the AC was fixed within 20 minutes and he was on his way.

My recent claim experience with American Home Shield was good. I paid my copay, and the contractor came out and fixed the issue, and it was all good. It was a leaky pipe on top of the hot water heater. And we wondered if the hot water heater itself had some kind of damage. But when they got it all cleaned up and they replaced the pipe, the water heater was fine, but it was the cold water pipe coming into the water heater that had the leak. The contractor was very friendly and courteous. And if I asked a question, he explained what he was doing. The quality of his work looks good to me. We were preparing this home to be sold. We've come up with the leak right before it ends. But they took care of it, and the buyers walked through and they thought it looked good. So, everybody's happy.

The process I had to go through with American Home Shield to get the garage door serviced was quick and very easy. The young man from Always Open & Shut that came was very polite and he did his job really quickly. Our issue has been resolved. American Home Shield did a good job and I was satisfied. I would recommend them again to anybody.

We had a lot of things break down at one time. Our two air conditioners, upstairs and downstairs, both of them broke at the same time. The very first people that AHS sent had been here for the last three years where we’ve had a leak supposedly. Every year they fixed it, every year they come back. This time, they came back and they claimed that one unit needed an evaporator coil for $1,700, and the other one needed a compressor for $900. The one that supposedly needed the compressor, we asked for a second opinion. And the second opinion came out, which was Fast Response. They came out, and the first floor, they fixed for a $15 item. That’s all that was wrong. And within an hour, our house was cooling.

The first time I called American Home Shield when my air conditioning had gone out, they sent out Total Air Care and it was fixed within a day or so. It was wonderful. But it went out again about two weeks later, and American Home Shield was going to send out a different company. This was on a Monday, and the company said that they would not be able to come out until Friday. It was the hottest week of the year thus far in Florida, so I told them that was not gonna work.

I really appreciate American Home Shield. When the first company came, we showed the guy the leaking of the pipe but he insisted it’s something like maintenance. He told me it’s too complicated for him to repair and he’s gonna report to AHS but eventually, he didn’t. I reported this issue to AHS and they told me I could request a second opinion. I did that and they didn’t charge me anything. We set up a second opinion and Plumbers Inc. came. They saw that the leaking caused our ceiling damage and there was a lot of moisture on the first floor. Our body spray is a little bit unique, it’s not very common in the market, they told me that they had no idea how to fix the leaking until they talk to the manufacturer. They contacted the manufacturer of the Kohler and got the right instruction. They changed something inside the pipe of the body spray and then it stopped. Everything is working okay now. I'm very satisfied overall.

I had a fan replaced on my air conditioning unit. When the air conditioner goes out, it gets hot quickly. I filed the claim online, very quick and very easy. American Home Shield got back to me the next day. The contractor they sent was very professional. They found that they didn't have the part that they needed. They went to the warehouse early to get it and they were back within about four hours and finished the job up the same day.

Our refrigerator went out. I called American Home Shield and reported it. The contractor came out and replaced the coil for an evaporator fan but that didn’t work so he had to go back and order the module. So far, it's good and I would recommend AHS.

There was a special by American Home Shield for an assessment of my cooling system, and I took advantage of it. Anders Air Conditioning came out and did the assessment. The tech who was sent was courteous. He was quick and informative.

The sink was not draining. So, I called American Home Shield up, and a service guy came out and saw the problem. I was happy. He explained to me what he was gonna do and what the problem was. The stopper was down too low, and it was backing up stuff in the drain. So, they cleaned it out and they adjusted the stopper and everything's great. Submitting claims with American Home Shield is easy. You call up, you tell them the problem that you have, you gotta arrange to pay the $100 fee, and they show up and solve the problem.

The AC just quit, and it was 99 degrees. It's an older air conditioner, and I've been in town for nine years and I've had to fix it about every two or three years, and it's always been the same thing. It's always been the switch. And I thought that was what it was this time. But the outside AC didn't come on, and I called American Home Shield and I was told it was gonna be three days and that was miserable. But they did call to confirm ahead of time. And the guy who came out was very nice, very helpful and he tested it and said it was the switch. He replaced it in 15 minutes and it was awesome. And that made everything in the world and it only cost me $125. I've been with American Home Shield for over two years now, and I try not to submit a claim unless I have to. Even little things break in homes and you never know how much it's gonna cost anymore. So it's worth it.

My Samsung washer went out on June 1, 2019 and I requested service from American Home Shield. The first technician came out and told me that American Home Shield should replace unit. Today is July 19, 2019 and I still don't have a working Washer. I've called several times and the customer service representatives tell me that all supervisors are busy.

I requested a service call on my air conditioner on 27 June, 2019. At that time $125.00 was deducted from my bank for the service as agreed to in my contract. AHS sent a message telling who was to repair my air conditioner and stated that I would hear from this contact within 24 hours. When I was not contacted within the specified time I call the contact. I was told that the repairman was on a job and would contact me the following morning to schedule the repair. After not hearing from them on July 1, 2019 I contacted AHS for assistance. I was told by Paul that Ahs would contact the repairman.

My air conditioning has been out for 4 weeks and I can't get a response from AHS, even after the contractor did not fix it in two visits and I have paid $195 on top of the $75 service fee. I have been with AHS for 12 years, at first they were great and responsive. But now they seem to not care at all, you can't get a representative whose first language is English and then they will blatantly lie to you about escalating your call if you request a supervisor. The contractors they send out will try and up sell you and look for ways to say your services needs something that is not covered by the warranty. Guess they have gotten to big to care!

There was an issue with our air conditioning unit and our ceiling was dripping. We called American Home Shield and made a claim. They were pretty easy to get ahold of. The contractor we were assigned to canceled on us a couple of times. Initially, I canceled on our contractor because I read some bad reviews online with the Better Business Bureau. But they ended up coming out and they did a good job. They could have done as good as they could do. You never know what's gonna happen in the future though. No one could promise that the problem was totally resolved. But I'm not seeing any dripping. Overall, American Home Shield tried but I wasn't as impressed with all the vendors they choose. They're okay, but they're not the best vendors. However, I can understand AHS' business model.

Updated on 01/25/2020: Had AHS plumbing contractors to my home 3 times for basic plumbing issue (still hot fixed) and 3 times for HVAC issue (finally fixed). HVAC finally fixed after I hired a private technician to diagnose the problem and provided the AHS contractor with the paperwork. 2 of the contractors tried to make me purchase a $200 maintenance - which I turned down as I hire another company to do annual maintenance. Another told me he would come back for the repair.

We have their service for over three years. Our water heater tank got damage. They send the worst customer service plumber who start saying that we have to fix bunch stuff to get money out of our pocket. Beware. That is the game that they play so at the end you will end up paying way more than do it yourself. STAY out of this scammers. I have my proof on hands.

My family has been without A/C for about 2 weeks now. The contractor they assigned came out in 2 days and said we needed a replacement part and to wait about 3 days. Since then I’ve been calling AHS and the contractor they used and the story is they’re waiting on the contractor to send them a report of the work to be done. So until then we’re stuck without air. AHS says there’s nothing they can do and they won’t even send out a different tech since they can’t get in touch with the first one they sent. Horrible customer service especially for a company that already taken my money.

My A/C has been out for almost 2 weeks now. It took a week to get them to send someone out to look at the unit. It is now taking a week to order a part. And, then they will have to schedule someone to come out to fix it. We live in Savannah, GA and they don't care that it is 100 degrees and that we are without air for 2 weeks with dogs and kids. I would NOT recommend this vendor. They subbed it out to "Total Air". We had to wait 4 days for them to come to us - then they didn't show and we had to wait 3 days for them to schedule and come out to us. This is CRAZY. They were just out last month for the same problem. They do NOT care about their customers.

I bought a home warranty and paid extra to be sure that it covered wells, sump pumps, etc. 10 months into the warranty my sump pump went out. They sent someone over to look at it and denied the claim because it was not hard wired (which was intentional so that it could be easily changed). Now that I did not renew they will not stop calling. Why would I renew a policy with a company that is unscrupulous?

I was with this company. Called to ask when my contract ends was told by Marie that this contract balance is 61.99 left. I stated that the automated is saying $500 some. I was advised to not worry about what the system is saying that it isn't updated. That is a renewal calculation I was told my contract term is owed was only left 61.99 and I paid it. I asked to not not have a renewal this would bring me current and was told YES. Well I received no calls no nothing a letter so I assumed it was another ERROR to ignore. SO I DID! Later I received a collection notice that is 4 months past due so I call back and speak to a guy. This time I took their name. His name was JAY. Probably another fake name but okay. I asked them to review the call and he said, "What did the lady tell you." I told him what I was told and he knew because all calls are recorded . He tells me, "Sorry I am responsible for these valid charges."

I put a service request for my central a/c on their website. They respond via email that a contractor will be in touch with me within 48 hours, two days later I call AHS to tell them that I haven't heard from anyone. They give me a contractor's name and number, I call and leave a message. They don't call back. I call AHS again (each time I call I am on hold No Less than 20 minutes). They give me another contractor, I leave a message, they call back within a day. The contractor comes to my house and diagnose the problem. They tell me they have to get it approved by AHS and the part needs to be ordered, that it should be 3 to 5 days. 5 days go by. I put in several calls to the contractor. No response! Again I call AHS, they try to call the contractor while I am on hold, no answer. This is about 10 days no a/c and it's hot and I have young children and a child with asthma.

I called 28 June due to a leaking water heater. The company immediately took my deductible of 100.00 and sent Patriot Plumbing out the next day. Patriot Plumbing notates that the water heater cannot be fixed and must be replaced. No problem, I don't hear anything for over a week, I called American Home Shield and they stated the claim had been denied for pre-existing conditions which was not the case. I called Patriot Plumbing who forwarded the email and the diagnostic they sent to American Home Shield to me. Nowhere in there did it state a pre-existing condition.

My pump motor quit working. And I did a claim for it over the phone with American Home Shield. Sun Bright Pool Services was out here the next morning. I was very happy with the contractor. He took care of everything that same day, and my pump motor has been working correctly since then.

The shower was leaking and so I filed the claim online to American Home Shield. It took 24 hours for someone to get scheduled. The contractor that was sent was really good, courteous and professional. The problem was fixed right away.

American Home Shield's website was very good. The issue was with the contractor, AZ. I do not think highly of them. First of all, the guy came in and he said he cleaned out the drain. He said that it was clogged. From my experience as a homeowner with air conditioners, I didn't understand that because if the drain is clogged, the air conditioner stops working. And the air conditioner was still working. That would have nothing to do with the drip. I also knew the drain wasn't clogged because I had a company go there just three months ago to clean it out. There was a bigger issue with the air conditioner.

Air Pro Master came out because they came out for something before and then we had a couple of new things with the drain and a toilet thing. Plus, we have a bathtub that won't drain. It's easier to call American Home Shield to file a claim. Their representatives are straightforward. They're based in the Philippines, so the English is good. It's fluent. The contractors are hit or miss though. Air Pro Master is great. I'd prefer to use them whenever I can if I have the choice.

The first contractor that was sent out by AHS was pretty easygoing. However, they gave me the wrong diagnostic at the time. And so, I called AHS and wanted to make a second opinion. And I just experienced little difficulties. It was kinda choppy, hard to hear, as if it was muffled. But it was pretty straightforward, not too aggressive. It was a nice, easy tone. I was then able to get a second claim to come out. But then I had to fix the problem myself. I was told that what I would need to get done wasn’t gonna be covered. And I just didn’t agree with that. But I’d spoken to another representative and she was very helpful in reconciling any problems that I’ve had.

One Sunday, my compressor wasn't working. I submitted a claim over the phone to American Home Shield and the tech from Direct Appliance Repair came the next day. The tech repaired the issue the same day and things have been working correctly since then.

My air conditioning was not cooling so I submitted a claim online to American Home Shield. However, I wanted to have a specific provider that was sent out in another time and I was not able to find it. Instead, AHS gave me five different options, so I picked another provider that I was aware of. Absolute Comfort immediately called me and they were able to accommodate a technician to come right away. They were at my place the same day two hours after I issued my claim which was fantastic. Their tech changed a valve, put some gas and fixed my unit. Overall, my experiences with AHS have been great. I've been with them for three years now and they've been working well for me.

I am usually able to submit a claim online to American Home Shield and It’s super easy to get things scheduled. The next day, whoever I need service with, they would give us a call and we would get it going. The air conditioner wasn’t as cool as it used to be and we had it looked at. When the contractor came back the second time, he ran all the tests and said that everything seemed to be normal. He recommended that we might wanna get a cleaning done some time. Other than that, everything has been performing perfectly. We would probably get the maintenance done on it and see if that improves things.

My recent claim experience with American Home Shield was great. The AC wasn’t working properly and the motor wasn’t turning on. I filed the claim over the phone and someone from AC Wizard came out pretty quickly. I think it was the next day. The technician was great and the AC is good now.

The little plug in the bathtub that you pull up to make the shower come on wasn't working right, and the toilet was running. I called American Home Shield and it took Westside Plumbing a couple of days to come. The rep they sent out was very professional and fixed both issues. I also had someone come out and fix the disposal. He decided to take a little tool and reset it, and he got that fixed.

I filed a claim with American Home Shield for an electric issue that we had in one room. It was our bedroom, and I have used a claim to have somebody come out and fix it. And it was a simple fix. I did my claim online and it was very easy. They got back to me within a day or two, and I was satisfied with that time frame. That was the third time I’ve had to deal with the same company, and they were great. They’re very personable and they do a great job.

I had a bathroom exhaust fan that was not working. I went online, I requested a service order with American Home Shield, and I received a text message. The contracted company called me to schedule a time. They gave me a 30-minute heads up when they were coming. The gentleman who came fixed the exhaust fan and was gone within 6 minutes. He was very efficient and I’m very happy with the outcome. The exhaust fan seems to be fully functioning.

I couldn't get my dishwasher to come on one time and I submitted a claim online to American Home Shield. The process was easy and Hornet Appliance came out within that week. They could have come sooner but I couldn't be home sooner as I have a difficult schedule. Their service was amazing and the tech who came was very quick. The dishwasher has been perfect since and I've been very happy and pleased. I've used AHS about four or five times since we've had it. It's been great.

Our garbage disposal was making a racket, and when the plumber sent by American Home Shield came out and checked it, the bearings were going out. And so, they ordered one and a week later, the plumber came back, installed it and was completely satisfied.

The air conditioner wasn't working due to a blown fuse, but it wasn't anything major. I gave American Home Shield a call. It was my first time dealing with them and it was fine. They got somebody out to my house the very next day. If I had to do that on my own, I wouldn’t have gotten somebody out here that quick. The contractor was very good. He was quick and he did what he had to do. He didn't do a lot of talking and he seemed like he had a lot of work ahead of him, so he wanted to get it done and move on to his next job. But he was very professional and he even went over and helped out my neighbor who was also having a problem with his AC. Now, everything’s working good like it’s supposed to. I had been very satisfied with AHS and we’d continue to do business with them.

Everything went really well with my most recent claim with AHS. It was some type of pool pump. The guy was very professional and did a great job, and everything is going good. I’ve had great interactions with the reps of AHS except for one time. He was pretty bad, but I'll get over it. I told other people about AHS.

My microwave wasn’t working. I spoke to a representative of AHS and filed a claim. My experience with the rep was good and he was very nice. The contractor was very good too. He was very nice as well. They couldn’t find the parts, so they're going to give me the new one. The guy’s gonna come and install it, but there are some carpenter issues that they have to do some woodwork before it’s going in. I’m just waiting for that to happen.

Our garbage disposal wasn't working and I submitted a claim for it online to American Home Shield. Their reps called to schedule but then said that they couldn't have anybody from AHS Home Representation. They said it would probably be their contractor Greenway for another week or two. We communicated with AHS and said that was not sufficient and they made the change to get their contractor Drain Go instead. The timeframe for Drain Go was within the next three days from the call. Their techs completed the task and everything has been well since.

The outdoor unit on the air conditioner was out, and it needed a new capacitor. I’ve been doing my claims with American Home Shield online, and their claims process has been fine. The contractor that they sent for the AC issue, C&R Plumbing and Heating, was great. It’s the third time we’ve had them here for different issues. We’ve been very happy with them. Everything’s working good. I’ve recommended American Home Shield to others.

I have been trying to get the paperwork for a ticket they closed out for a week now. I have been hung up on multiple times, lied to, and straight up ignored. Never use this company, I'll never use them again. I have had the unfortunate experience of having them for 2 properties now. They send out the cheapest people they can find who will lie to get more money out of their users. This most recent experience sealed it for me. Asked for an A/C repair in Texas in the middle of July. They send someone out, AHS says I need to pay $2000 to get it fixed without an explanation of why. When I ask for the write up explaining the repair they hang up on me. I call back, they hang up again. Repeat 3 or 4 more times before I get the picture. I repeat NEVER USE THIS COMPANY.

I have had AHS since at least 7/5/18 and have paid my fee monthly without any issues. I paid my first service fee of $100 on 5/22/19 for a downed air conditioner unit. The first technician came out at the end of May and said that they didn't have the tools needed to repair the unit and would submit an order for replacement to AHS. I didn’t hear back from anyone for weeks so I called on my own the 2nd week of June to find out that the they were still deciding on what to do with the repair or replacement. I asked why no one followed up with me and they apologized and said a different contractor was set to show up the week of 6/16/19. This contractor said they were sent out because AHS didn’t want to pay the amount the last contractor sent in for the replacement. So they checked it to find that they needed to submit another order for replacement for AHS and I needed to wait to hear back. To my surprise no one called me.

I contacted AHS on 6/27 because my a/c was not working. 5 days later on 7/2 a technician from Total Air Care came and diagnosed the problem as a bad evaporator coil. He said a part would need to be ordered. On 7/9 I receive an email requesting a review on my completed job. I contacted AHS and told them the part was never installed and the job was not complete. They said no parts were requested so nothing was authorized. AHS said they would contact Total Air Care to determine what needed to be done. It is now 7/18 and my a/c has still not been repaired. I keep calling and AHS blames Total Air. Total Air keeps blaming AHS. They keep saying someone will call you within a few hours and no one calls. I finally couldn't stand living in a 90 degree house any longer so I purchased a window unit.

Filed a claim to have our central AC unit repaired on 6/30/19. Temprite INC was assigned, but never called to schedule a visit. I finally called them on 7/3 and they arrived on 7/5. The tech was there about 15 minutes and advised that the blower motor needed to be replaced, but needed parts. They left with no further update. A week later and after many calls to both Temprite (who immediately puts you on hold) and AHS, we finally got a tech to return on 7/16. He replaced the part, but the AC was still blowing hot. He advised that there was a leak and the lines should be tested. He further recommended that the unit be replaced as it was a 410 system (it's not, it's R22) for $4200 and the evaporator coil was bad. The system is 9 years old. They left without doing anything.

I've used AHS for other issues and time has always been an issue. 5 days to get a Hot Water Heater. Anyhow, I filed a claim in December as I had water leaking from the Tub into my basement of my rental. The plumber they sent out diagnosed the issue, and proceeded to "Fix" the problem. Well in Feb when I went to inspect I found out that there was still a leak. Now at the same time I was having the bathroom repaired from the previous leaks water damage. The plumber told me he had to find parts to replace the leaking parts with, and that because the Home was old, it was hard to find. Once he did find the parts he needed someone to cut away the bathroom insert to get at the plumbing. Needless to say that was not going to happen and that's why I had tried to get him in to fix this prior to the new insert being put in.

I have been an AHS customer for many, many years. Today (almost a week of starting this) was the WORST customer service I have ever experienced! My refrigerator went out on Thursday. I called and was told the soonest a tech could come out was almost 3 weeks out. I told the agent that I have medication that needs refrigerated and was told they could do 2 weeks, instead of 3 weeks. I was told to buy a refrigerator and I would be reimbursed.

Our air conditioner upstairs went out. I put in the claim online to AHS. It took a few days, but the guy was cool. He came out and he fixed it. They came back and scheduled it the next day.

My washing machine wasn’t draining. I went online to American Home Shield, logged in to my account, and it asked what I’m having trouble with, and I chose the right box. The contractor sent was a very nice young man. He’s been here before ‘cause he had to fix something else that I had, my microwave. He came and fixed my microwave, and he’s just a really pleasant fellow. He fixed the washing machine but it was having trouble spinning after he fixed it. And they sent him right back out to take care of it. He did a great job.

With my most recent experience with American Home Shield, I had a young man named Kevin from A-US come out, and he did a really good job. The house wasn’t cooling and he found that the compressor was bad and needed to be replaced. And then, it kept tripping our breaker, so he put a solenoid in there to boost the compressor and kick-start it. He was very professional.

So far, we've been well pleased with American Home Shield. They get the people and get them out here. I won't say every single experience we've had has been positive. We've really appreciated everyone and they've done an excellent job. But one time, we've had a man who did not do a good job and left dirty stuff in our home and told us something was wrong and that he was gonna have to go on the roof. Then, he looked into that and said no. And he was gonna charge us the amount, and it turned out that wasn't even the case. We didn't fault the company. We just told them about that one experience, the one person, and he's never come here again.

Some time beginning of June, we called American Home Shield on a condominium that we have in Ocean City, Maryland. They sent out a very knowledgeable guy. He reset our system. It cost me the service fee which I knew, and it cost me additional $350 for the Freon that had to be shot into the system. All was working good up until this past Friday night so I called in. I said my air conditioning is not working. The temperature in Ocean City, Maryland that time was definitely in the 90s. The person told me that they would have somebody get in touch with me within four hours. I said to the person at American Home Shield, "I would like request the same guy who came out the first time. He's a very knowledgeable and very competent guy." They said they'd get in touch with him.

When we had our house, it was going through inspection 'cause we were selling it. We were told during the inspection that we had to fix the water heater. When we tried to go to someone local, it was a couple of hundred dollars. We put in a claim to see if American Home Shield could fix it at a more affordable rate. We called them and it was a super quick and smooth transaction. We received an appointment with A-American through email the next day. They came out a few days later and replaced the water heater. It was super easy. Although I don't have AHS anymore, it was a good experience when I had it.

There was an issue with the water heater and I called AHS to submit a claim. The reps I talked to were excellent, especially the last person. Then a tech from Triple S Plumbing came out. He called me that he was on his way and my experience with him was great. He repaired the water heater and I had no complaints. I'd also recommend AHS.

We’ve had two separate claims with American Home Shield, and they were a week apart. Both services were really good. Each tech was super good at explaining things and they were timely. The tech that did my air conditioner came two minutes early. I had a three-hour window, and no one was ever there at the beginning of the window block. So, that was impressive. But everything was completed on both days where they showed up, and we had nothing that we ever needed to call anyone back for. I've been really, really thankful for American Home Shield because I have an old home. They’re a great thing to have.

Something broke in my dryer. American Home Shield had an easy and user-friendly website when I made a service request. They responded immediately to my claim and the money wasn't taken out until the repair people came out and looked at the issue. I was told to expect a contractor within 24 hours. When I make a claim, I would get a text message immediately after. I would get the contractor's information like their phone number in case no one calls me. But usually, I get a call from them the next morning.

A lot of times there’s a long wait on the phone, so I thought that I would try to file a claim online with AHS. And it went really good. it was fairly easy to do. It was late in the week on a Thursday so I was thinking it was gonna be Monday because the contractor said two business days they would contact me. But the contractor came the same day. It was wonderful. He was really nice. He called me and told me who he was, and said, “I’m actually right down the street. If you want me to come out today if you’re available…” He came and fixed the air conditioner right away in about an hour. He had all the parts he needed. Everything went really good with American Home Shield, so I’m really happy with it.

The air conditioning was not working. It was horrendous. The temperature in our home was 90 degrees for three days. And Superior Energy came out and fixed it, and we're good. I called American Home Shield to file my claim and I had a very good interaction with their rep. I got an automatic text message about when to expect the contractor out. And the contractor provided excellent service. I always recommend people to American Home Shield.

I had an issue with the air conditioner which wasn't cooling. They sent a contractor and the experience went great. They've also repaired my dryer before but I need to call them again about it. I'm scared that someone's gonna leave the dryer on because it runs all night long. I've been getting up and the machine is so hot, I almost can't touch it.

We have two garbage disposals and one of them was leaking. It wasn’t a piping leak. It was coming out the entire body of the garbage disposal. It had rusted out or disintegrated internally. I went online and requested service with American Home Shield. The website was pretty good. I did another request for a pool. I did that one verbally and it was a little difficult. But the website seemed to work quite well. It was easy to navigate and got right to it. It asked a lot of questions than I expected to about the details. Somebody then got back to me right away.

I’m happy with American Home Shield. I’ve realized there’s a call-out fee for the technician, but invariably, the service has saved me money over the last several years. Also, I’m comfortable with the way you have to submit your incident report. AHS sent Swift Electric for the dishwasher. It was working, but the pump that pumps the water out of the dishwasher reservoir into the drain line was not operational. It wasn’t emptying water. They had to replace the pump. And the initial call out by the service technician for Swift Electric diagnosed it and, unfortunately, he didn’t have parts. So he had to wait until the parts arrived. He came back, and when he did, he repaired it fairly quickly. He’s done service on another appliance of mine under the warranty earlier, too.

We had some electrical issues wherein a breaker was blown. The online process was very easy, though you gotta read the instructions carefully. I thought American Home Shield is supposed to call me back within 24 hours, but it was 72. Still, they scheduled it, and the tech was on time. He was able to correct it, and he was very knowledgeable.

We noticed water on the floor in the bedroom and my daughter went over the phone to file a claim with American Home Shield. Plymwr Plumbing came out and fixed it. They were very good. We were very satisfied with our experience.

There was water leaking through the ceiling in the basement. When we looked at it, there was a crack in the pipe. I called American Home Shield and the claims process was good. Everything worked out the way it should. Always Plumbing was the contractor sent out and when I came home, the technician was cleaning up.

My air conditioning completely stopped working. I requested for service over the phone and for the most part, it was simple. The contractors that came out were very fast and detailed in telling me what the issue was, which wasn’t anything big. They were able to fix it in one day and they were very nice and professional. Even though the person told me that American Home Shield schedules for one thing at a time and I don’t like that, I’d definitely recommend American Home Shield.

I recently called in a claim for the icebox and the rep I spoke with from American Home Shield was very knowledgeable and courteous. The contractor was real good, too. He knew what he was doing and was also knowledgeable. It didn’t take him long and he was in and out.

My husband called American Home Shield when our air conditioner went out. They told us to expect the contractor out between 24 and 48 hours, which they did. Someone from Crown Temperature came out and he fixed the problem.

I have been with American Home Shield for 9 years. I submitted a ticket today, the company called with minutes to schedule an appointment but they could not help until 5 days later. Kitchen sink and main bathroom stoppage. I called American Home Shield. The Representative was no help. I asked for a supervisor several times and was told the supervisor is not available. Finally the representative said we can get someone else but it will take 48 hours. I called back hoping for a better experience. Nope. Same experience. Even worse. I asked for a supervisor and received the same response. I am very disappointed. I'm still with a cloaked kitchen sink and bathroom sink. Customer service horrible. Please work on better customer service and employees that can understand the English language.

Moving into a 'new' 4+ year old home in NW Florida can be exciting UNTIL the A/C stops working. No problem! I have AHS warranty. 23 days ago I was able to have an AC tech come out to take a look. 5 minutes.... easy diagnosis and quick repair if only the part was in hand. Part was ordered. 2 weeks go by and part was lost. Part reordered. Arrived in tech's hands so a date 6 days later, at the earliest was made.

I have had a home warranty through AHS for about 2 years and have only used it 2 times for minor repairs with no issues. BUT...when my air conditioning failed on a Saturday in 100 degree heat, the problems started. I started my claim online. I received a call from a contractor who wasn't available to come to my house for 4 days. I have children and an elderly pet, so it was unsafe for us to live in this heat for that long. AHS attempted to find another contractor to come out sooner but was unable to. After some arguing, they approved me finding my own contractor. I found one to come the very same day in 1 call.

It has been 20 days since I put in an online request for repair of my dishwasher. No one has yet shown up to perform the repair. At one point AHS filled out the form wrong and the service tech who was en route said that it was not covered and I would have to pay. When I called AHS about this and asked for a supervisor they kept me on hold for 40 minutes and said no supervisor was available.The other two contractors AHS assigned have never contacted me, let alone shown up. For $900 a year premium (includes pool) I certainly expect better service than this!!! If I were you I would think twice about this company before locking yourself in with questionable service response time.

My AC unit stopped working. I called them to send service. They charged me $75 and after 5 days, I received an email from an AC company - that doesn't receive calls - to contact them. I couldn't as no one answers their phone - ever. So, I called AHS back, told them and they gave approval to go outside their network - because they had no one else they could send. I did. Got the system fixed and sent the invoice I paid to them. They aren't paying anything (including refunding me $75 for the initial call that never occurred or was able to occur) except a wheel (minor amount).

We have not had AC in our Las Vegas home for almost two week, with two toddlers in the house. They've had three people come out and won't approve a work order. The first people they sent said there was nothing wrong literally as the temperature in the house went from 80 to 82. The second company had a list of issues and they said the AHS declined the work order, and the third company had a list of issues but declined the work order because the second company should've done the work. My house got to 97 degrees with little kids and animals. They also told me they would only reimburse me for $60 on a portable AC unit. I can get a desk sized portable AC unit for $60, it definitely will not cool even a room in my 97 degree house. This has been a pain and a joke. I would not recommend American Home Shield to anyone.

AHS hired plumber stated major mods were needed to install a water heater due to a code change in 2015. The code change was an efficiency change to encourage tankless water heaters. Problem: contractor was going to install a tank heater. AHS only offered $247 cash. Canceled AHS policy. Worthless policy and SCAM installer with bogus upcharges for unnecessary modifications. Water heater is covered under policy. SCAM installers wanted $395 in mods. AHS cash offer is ludicrous, not even covering half the cost of a new water heater. My licensed plumber replaced with a unit I paid out of pocket for with ZERO mods required.

I've had American Home Shield for several years and decided it wasn't worth the $42.99/mo - $515.88/yr. The Value of their Service? In the last 5 years we have used them twice. Twice the technicians said they could only use a 'band-aid' fix, not real solution, to fix the problem. Our savings was approx. $300-$500 total on the two service calls we had, costing us $100 for each service call and the $2579.40 in our cumulative monthly fees. I'll let you decide if it's a good value, but you could probably put half of the payments into savings instead of paying them and have plenty of money to band-aid any problem like they would, for much less.

I originally got this service on April 24th 2019. I told customer service that I don't get my social security checks till the 27th of each month, so you can take the monthly fee out on the 28th of each month, the 2nd month they took it out on the 28th, the 3rd month they took it out on the 24th and my bank charged me a $35 overdraft fee. I called them on June 25th. They said they would listen to the original order and get back to me within 48hrs. No one ever called me back, so I called them today, and I was told that if I wanted to change the date from the 24th to the 28th of each month they would have to take out 2 payments. One on the 24th AND one on the 28th.

We had a leak in one of our bathrooms and there was a leak downstairs in the pump room. I used the internet when I submitted the claim online to American Home Shield and both the website and the claims process were easy. I also had my stove go out but it was a stove from the 60’s. The contractors came in and said they couldn’t fix it but they replaced the whole thing. Everyone that AHS sent out were knowledgeable with what they were doing and they took good care of us. I like the contractors and the coverage was wonderful. I have recommended AHS to several people.

We woke up Thursday night and we could hear the air conditioner running but there was nothing coming out. So, I called American Home Shield and the contractor contacted me within the hour and told me that they would be there between 10:00 and 2:00. The guy showed up around noon and he determined that my blower needed to be replaced. He had to get a part but he still had two more service calls. He said he would come back, which kinda left me in fear because it was Friday afternoon but he was very helpful and assured me that he would be back. He called me before he came in because he was running a few minutes late. He came back, fixed it and he did great.

I was a new homeowner. I hadn't been in the property three days, and the air conditioner unit outside quit working. I had to call my lender and my real estate agent. I also called the title company and they told me I had a home warranty. They gave me the number to contact American Home Shield. I had to go through a lot. I had to appeal. American Home Shield tried to tell me that it wasn’t covered, and I had to get an attorney, and then I had to get the lender involved to sort out everything. Because when I hired the HVAC-certified inspector, he said that the system was working fine. But eventually, it got resolved.

Everything is good with my experience with American Home Shield, so far. Everything has been pleasant. They’ve been professional and courteous. I have no complaints. I submitted a claim for the dishwasher but when the contractor came, he couldn’t do anything at that time because he didn’t have any of the parts. So, we had to wait. So, my part would be coming in for my dishwasher on Thursday. But it's a whole new dishwasher.

I submitted a claim for service for my AC over the phone to AHS. Being in Florida everybody's busy when it comes to air in the summer. Still, World Class AC was able to come to us in four or five days. They've been to my place before and they're very good. Their techs know what they're doing and they're polite. Since then, the AC has been perfect. It works great.

Our dishwasher’s out. I submitted a claim online to AHS on Friday and I didn’t hear back till Monday. It would’ve been nice to hear from someone sooner, but I understand it was a weekend. It took a couple of days for the contractors to come out to us, and they replaced one part. So, that took a week. It’s been at least three weeks now, just going on four that we’ve not had our dishwasher. They replaced one piece of it and it still wasn’t working, so they came back out. And now, they’re ordering something else. But AHS has always come through for us.

I had a problem with my faucet and I called AHS to get somebody out because the faucet had become really loose and I was afraid that it might start leaking. They took the information and said that someone would be calling me back. And that exactly happened. Within an hour somebody got back to me. They sent a plumber that afternoon and the faucet evidently was not in super great shape, and he worked quite a while to try to repair the faucet so that it would continue to work for me. He was a very hard worker.

Everything is fine with American Home Shield. Everybody that they send out have been in and out in no time. When I had some kind of condensation coming out of my air conditioning unit, the guy that came out told me that the line was clogged and it wasn't going exactly where it should be going. So he cleared out the line.

We had a problem with our garbage disposal. We submitted a claim online for its repair to AHS and it was a pretty easy process. Heros Plumbing Services got back to us within the day and they came out. Our interactions were brief but still, everything got resolved quickly.

The thing over the stove wasn’t working and I went online to file a claim to American Home Shield, which was very easy. AmeraLight Electrical, the contractor, got the appliance working. I would recommend AHS.

I had a dishwasher claim with American Home Shield, and they weren’t able to fix it, and they gave me budget to work with to buy a new one. If I get the check, I will be very happy. I submitted my claim online and it was very easy. They got back to me very quickly, too. The contractor came over and looked at the dishwasher. He said he needed to order a kit to fix it, and I got an email saying it would come within three weeks. And then, a little later, I got another email saying they don’t have it in stock and that I can go ahead and get a replacement one.

I was satisfied with Access Plumbing. I had a stoppage in my garden tub and I had a leak in a couple of faucets, and they’ve been phenomenal. However, the experience depends on who the contractor is. We have continued AC trouble and they’re going back and forth between A-US Air and American Home Shield. I’ve been without AC for a week and a half, and I’m in Texas. I’m waiting for A-US Air to contact American Home Shield, and then American Home Shield to approve the repairs required. If they come back and replace my upstairs unit like the contractor says needs to be replaced, the repairs are made, and my AC’s fixed finally, then I would probably recommend American Home Shield.

When I had an issue with the overflow valve, I went through American Home Shield's automated system on the phone and asked to have somebody sent. The overflow condenser piping was not set up correctly apparently, and DDM Heat and Air came out and corrected the piping so the flooding would stop. They were very knowledgeable and professional. Since the service, there's no longer a leak and I can use the air conditioner without destroying my ceiling. I was very satisfied. I love American Home Shield. I've been with them for seven years and I've recommended them to several people 'cause of their coverage and responsiveness.

I had a stove issue and I submitted a claim online. The contractor that American Home Shield sent out was professional and the work was done right. I was very satisfied.

My microwave that quit heating water was repaired through American Home Shield. My experience was good. The contractor showed up, did his job, was very professional, and left.

The minute I opened up the swimming pool for the summer, I knew there was a problem. The pumps were malfunctioning so I called American Home Shield right away. The contractor had to order the parts and that took a little bit of time but that wasn't his fault. He came back and fixed that. The electrical was wrong too and so I had an electrician come out as well. It was good and I recommend AHS all the time.

We had some power outlets that were not working. I submitted a claim with American Home Shield online, and it was quick and simple. They said the contractor would reach out to me within the next 24 hours. They contractors did great. They came in, explained to us what the problem was, the diagnostics was within 10 minutes, they repaired the issue, they didn't require any further certification on behalf of the warranty company, and they were in and out within 30 minutes. Our experience was great. The service was fast and efficient, and there was no headache, and we were able to get our home back in good working order within a day.

The air conditioner was blowing out hot air. I sent in a claim online to American Home Shield and it was a two-week affair because the contractor fixed one thing and then it still wasn't completely resolved, and so they fixed something else. But the contractor seemed to really know what they were doing. The technician was helpful and knowledgeable.

American Home Shield has been easy to work with. It's a good business. I had a couple of claims with them. The freezer and icemaker of our refrigerator weren't working. The microwave also didn't work. It was pretty easy and painless making the claims with AHS. They sent out East Electronics and they showed up the following week. East Electronics thought they knew what the issue was. They were professional but when it came down to actually finding the root cause, it was a sealed system issue and not an icemaker issue. They bought a new icemaker and had it installed, but that didn't need to be done.

I had to replace the door locks and submitting a claim to American Home Shield was easy. I did it online and they got back to me within a couple of hours. The contractor was very, very busy and he came pretty late at night, but he was working out a schedule so that he could be in the area. It was something that we were able to do, but it was 9:30 at night. He replaced the door locks and everything is fine now.

I requested a service for my A/C unit. They sent a technician to check it out. They told me to turn the unit on to see what's the problem is, I did it, the unit TURNED ON, and when the techs were working I heard a snap and they told me that the compressor just shorted that they were going to report to AHS and they will decide what to do; well, they decided to give me a kick in the butt because they assumed it was a pre-existing condition. I told them that the unit was working and they sent another company for a second opinion and they told them that the compressor was shorted of course and they contacted me again telling me that they won't cover anything because the pre-existing condition; obviously I cancelled my policy. They did not give me anything back and now I have to pay to replace the unit; way to go AHS. I really hope you go to jail someday.

I've been AHS customer for 20 yrs @ 2 houses. AHS service keeps getting worse; recently it took 6 weeks to fix master bath shower faucet, because plumber doesn't arrive with repair parts even when they know what the problem is up front & company is booked up for 10 days after I call in the trouble ticket. When plumber couldn't remove the faulty part, he stated only solution was to "bust through the drywall" of the adjoining bedroom to remove the part. Finally a 2nd plumber came and completed the repair. But again, this was after 2 service calls, and I was without a master bath shower for 6 weeks. Unacceptable service. Why should I renew my contract when it's up in September?

My cooktop started doing a random ticking so I contacted AHS. They came out 3 or 4 days later but at the time of the service inspector's arrival the cook top wasn't ticking. Let me add it typically ticks after I have been cooking for a while, so he said nothing was wrong with it and was about to leave. I said, "No it ticks after cooking but not all the time." He then mentioned it was likely the igniter and would order a part that would come to my home in 2 or 3 business days. They were ordered on 7/5 and it's 7/16 and I have not seen a part.

My A/C went out on Thursday evening. I got a fairly quick response and got a call from the service provider on Friday morning and we were able to make an appointment for Saturday morning. The tech came Saturday and quickly diagnosed the problem as something that would require additional manpower and time and would therefore require approval from AHS. I called later Saturday to see how things were progressing and was told that once it was approved I would hear something. I called again Monday around noon and over the course of 3 phone calls got 3 very different stories. The first told me I should hear something in 24-48 business hours, but struggled to understand what I was asking about. The second told me everything was approved, I owed nothing and that we were waiting on the technician to order the part needed.

On 27 April 2019 I contacted American Home Shield (AHS) to have a technician check our refrigerator that was making an unusual noise. On 29 April 2019 I called AHS and directed them to cancel the Work Order for the repair as there was nothing wrong with the refrigerator as it turned out to be the breaker in the breaker box had failed. I had an electrician replace the breaker and the refrigerator worked just fine. On 29 April 2019, the day I had the Work Order cancelled, the AHS Representative confirmed to me that the repairmen had done nothing to that point, no work undertaken and the repairman had not been to our residence.

We have been without AC for over a week! Ongoing for 5 weeks now. The company that American Home Shield contracted, Total Care Air, can not be reached after they took my $700. I did a chargeback on them this morning. American Home Shield is of NO help at all when and if you can get them on the phone. These people should be ashamed of themselves. I now have mold in my bathroom and also in my garage where we had a water leak after our automatic shut off was fixed improperly by AHS’s hand picked company said it was fixed. My house is at 89 degrees.

My whole experience has been difficult. Steve Nance Appliance was fabulous. It wasn’t them. It was American Home Shield. But I'm a Realtor and I understand that a customer is paying approximately $700 for a home warranty when the potential of risk there for American Home Shield to lose money is huge. So, they have to go through a process to make sure that all claims are legit. I totally get it but it just takes forever to navigate the process. When you have a washing machine that’s broken, it’d be nice if they had a different way to get through that that didn’t take so long. Also, my AC is broken and it should be covered, but it's not. The guy who came out said there was something else wrong than what the guy who called me said, but there again, I see their status. They’ve already spent more than they’ve gotten fixing my things. There is value to their warranty, but it's exhausting.

I went online to submit a claim with American Home Shield and there was no red tape. The problem was getting adequate service. It took six visits to get the problem fixed. The contractors were trying to fix Freon leaks. The compressor and evaporator pump were not working in the air conditioning system. The contractors were very friendly, except for the one from US Air. He was a large man that didn’t fit into my available attic space. He couldn’t maneuver in there well, and he didn’t like the working conditions. So, he did a little bit of work, but not all of the work, and it had to get turned over to another company. And they did the work, but they left me with leaks in a couple of pipes. And then we had to submit other claims to get those pipe leaks fixed.

I submitted my claim online to American Home Shield for my refrigerator ice maker and the contractor got back to me the next day. Then, he came the day after that since I was not available. He was very professional and the interaction was very good. Since the repair the refrigerator ice maker has been working perfectly.

My most recent claim with American Home Shield went very well. My AC went out. I had to wait as long as I did for them to come, and it was so hot, but I understand. Once they got here and took care of the problem, it went excellently. The contractor replaced what had gone out and we've been up and running ever since. He fixed it within an hour or less. He was very courteous, very kind, and very professional. And he explained everything to us.

My wife heard water leaking in our bathroom and the guy from Budget Rooter came over to find out where it was coming from. We were unable to identify it but he did the best he could. He was great. My experience with Budget Rooter was pleasant but it didn't necessarily resolve what we were hoping to resolve. That would probably require additional investigation that I was not ready to do at the time. The source of the drops is still questionable. We looked for water anywhere that we could think of. When he came, he didn't even hear the drops that my wife claims was bothering her. I go in there periodically and I sometimes hear it, and sometimes, I don't so it's not really a big deal especially when I don't see any leaks or water anywhere.

It's very simple and easy navigating the American Home Shield website. The thing about is it all depends on the person. If you have a person who loves to call and make things happen because they don't have time to be on a computer and do this, that's one thing. But for a person like me, I work with computers all day. I know that technology is gonna cause you to wait a while. I have learned patience for that because no matter how much I rush, that computer is only gonna move as fast my internet connection.

My air conditioner stopped working and when I got home, it was already in the high 90s. I made a service request twice, once on June 1st, and then July 1st. The contractor that AHS sent was very professional both times. He fixed it the first time and then this same contractor came back out the next time that was something about a cap that wasn't working and he fixed it right away. AHS did everything that I thought was really helpful. I was able to make the service request on the same service request instead of paying $75 twice so that was really convenient.

We’ve had a really good experience with American Home Shield. There was a leak of water coming out from underneath the refrigerator and it was an urgent situation. My wife works all day, while I’m disabled in here and unable to do much to clean up after a leak. AHS sent a guy out from Heritage Appliance right away and he was very professional when he pulled the refrigerator out. He said it was a hose in the back that was loose, and he fixed that and fastened it tighter to the back of the fridge to keep it from doing it again, then he left.

The claim for the plumbing issue was an awesome experience. The first company couldn't get to me until three days later which wasn't good for me because water was leaking from my sink to my floor. When I spoke with the representative from American Home Shield and told them that, they used a subcompany that was able to get to me that same day within a couple of hours. By the time I got home, they were here. The guy took care of the issue. But the claim prior to that was awful. My experience with Bennett AC, the HVAC company that American Home Shield sent out to check my air conditioning, wasn't that great as a customer because I clearly felt that they were trying to take advantage of me as a single mother and as a woman.

There was a leak under the kitchen sink. I spoke to a representative at American Home Shield over the phone because I wasn't sure what the problem was. Flow Right Plumbing were the first plumbers that were recommended. I had a horrible experience with them. But then, AHS sent another plumber, LiveGreen Plumbing, and it went like soft butter. It was perfect.

We had a problem with loss of power at some of the outlets in our kitchen. American Home Shield sent BNM Services out. They came out very quickly. The service guy was very efficient and nice. He took the time to stop and show me where things were in my electrical panel. I was extremely pleased. I filed the service request on the phone. It was extremely easy. Everything was very efficient and everybody was very polite. It was a very good experience. American Home Shield made it easy.

My most recent claim with American Home Shield was due to my air conditioning system leaking water out of my basement floor. The repair technician from the company called Fast Service came the next day. It was a pretty quick response. They identified the problem and were able to fix it immediately. They also informed me of a few other potential things that might need to be repaired on in the future. They weren't there for much more than 30 minutes. It was a pretty quick process overall. My air conditioning is working and it hasn’t leaked since.

I called Home Shield to file a claim for a suspected leak in my ceiling. A guy from CSC Calibration Service Company came out and he was very professional. The service was over and above my expectation. He was outstanding. He came in the house and he wore his shoe cover to keep everything clean. And he checked the inside of the house. He checked the AC outside as well. So, he went in the back and took a look at the vent on the roof just to make sure that they are in good condition. And he made some suggestion about how I should improve on the roof by getting someone to come over and take a look. So, he did a great job. I’m very happy. It was very good experience. Home Shield has been working very well with me over the years. I will recommend my friends to use that to protect them instead of having major repairs.

The garage door would not shut recently and apparently, there was a spring busted on it. Pro Garage Door was sent by American Home Shield and they were nice guys. The tech gave me a call over the weekend and I forgot to call him back, but it was all good. He was very nice and now, everything is working correctly.

Our air conditioner had stopped working. The thermostat had stopped working and it turned out to be the heater. It was the power to it. And the contractors tried to see different things, got it working, it stopped, got it working again, and then it stopped again. But I went down there myself and kinda fiddled around for a little bit and found a loose wire that they hadn’t found. And so, I did like a temporary fix on it and I called them up and told them what the problem was. I believe they came out and fixed it. I never heard back, but the air conditioner is still working. So, either my temporary fix is still working or they came in and finalized it.

I got home from work and it was over 90 degrees. I saw the thermostat was set to 70 and my grandmother had been there all day. She said it was getting hotter and hotter. It was at that point that I went outside to check the unit. I kinda looked it over, did some things and figured out that the unit itself wasn’t working so we went online and set up the claim. The contractor sent by American Home Shield was very knowledgeable and very professional. He looked over, found pretty quickly what the issue was, and I haven’t had any issues since the repair. Overall, it was a wonderful experience with him.

American Home Shield sent My Appliance Repair for our microwave and the quality of the repair was very good. I would recommend AHS.