American Home Shield Reviews

Recently, the furnace stopped working correctly on the bottom floor. When May Heating and Air visited, they found a piece missing—a transformer or transponder—that should have prevented a surge that caused the damper not to work. It was unclear whether this piece was ever installed, yet the labor warranty had expired, leaving me with no assistance from them.

After escalating my issue with American Home Shield, another company was sent for a second opinion, but they too could not find the missing transformer, which would have prevented power surges. American Home Shield refused to contact the manufacturer regarding the warranty. However, the manufacturer had preferred vendors for such situations. I would have had to pay for another diagnostic test and labor even though the parts should have been under warranty.

Eventually, I had to hire an independent contractor to address the issue. The independent contractor successfully replaced the damper and plans to install the missing piece to avoid future problems with surges. The initial reception from May Heating and Air was courteous, but technical support and management were unhelpful, unwilling to resolve the issues unless I paid additional fees.

Overall, my experience with American Home Shield was a one-star rating. While the customer service had some redeeming qualities through initial contact and one supportive manager, the lack of follow-through was frustrating, hence a two-star rating. I found their online service user-friendly, providing it a four-star rating, but the cost associated with their services was poor, deserving only one star. This experience left me disappointed, forcing me to seek outside assistance to solve a problem that should have been addressed initially.

What I like about American Home Shield is the peace of mind they provide; I don't have to worry about facing a huge repair bill unexpectedly. As for the technicians they send, it's been a mixed experience. Lately, the technicians have been reliable, but a few years back, I encountered some I wasn't too pleased with.

The claim process is relatively straightforward since it can be done online. However, a drawback is the waiting time involved. Technicians have up to 48 hours just to respond, and they might schedule the appointment for the following week, which isn't ideal if the repair is urgent. Overall, I'd rate my experience with American Home Shield a 4 out of 5.

Frustrations grew, and it wasn’t until I expressed my desire to cancel my contract with American Home Shield that progress was made. Thankfully, just this morning, we finally received a new refrigerator, which was covered by American Home Shield.

On the positive side, submitting a claim with American Home Shield was very straightforward. However, dealing with Sears was a frustrating experience; there was no communication from their side—not even an email or a phone call. Due to this, I wouldn't work with them again.

Overall, this specific claim would probably earn a rating of 2 from me. Still, it's important to note that we've had previous experiences with American Home Shield that went much smoother and were quite satisfactory. For my overall experience with American Home Shield, I’d rate them a 4.

The claim was processed smoothly, and despite going through a difficult time personally, as there was a death in my family, the service was comforting. The plumbing issue has been resolved and everything has been performing well since then. I would rate my experience with American Home Shield a 5 out of 5 overall, although I think the coverage could be improved. I wasn't aware that if I'd added coverage for a certain distance under the house, I might not have had to pay anything. This information should be more prominent when signing up.

I appreciate the timeliness of their communication, as someone always calls back within 24 hours, and they provide a number to reach out if needed. Their follow-up is consistent with text updates about scheduled services. I've already recommended their service to several family members and friends because their coverage proved to be valuable during my time of need. I was skeptical at first, thinking it might be a hoax, but they have exceeded my expectations.

In overviews of their service, I've found it to be excellent, especially when they couldn’t fix an issue, they replaced the appliance entirely. I often tell others if you can afford this service, it’s definitely worth it.

My interactions with American Home Shield left me disappointed, particularly with their customer service. I felt like my integrity was being questioned, especially when dealing with representatives who seemed to be located outside the United States. There was a lack of effective communication, and I didn't feel assured that I was speaking with actual supervisors when I requested one. While I have a $125 deductible as per my contract, my main concern wasn't the cost but the service quality I received. I believe in transparent and attentive customer service, but unfortunately, my recent experience with American Home Shield fell short of my expectations.

I called back at 2 AM to update them, as the issue remained unresolved, and the assigned vendor wasn't responding. They had to remove the initial vendor from the ticket and search for a new one. I appreciated that they were transparent and advised me to call back every 4 hours if no communication was received. After several follow-ups and escalations, they eventually resolved the vendor assignment by contacting Amazing Comfort, a company that had serviced us previously. However, the earliest they could come was the day before Christmas Eve, so we managed as best we could until then.

American Home Shield facilitated a temporary fix until the permanent part could be replaced. The unit originally had a thermostat issue causing it to overheat and shut down, but the temporary solution allowed us to have some heat. The permanent fix was completed on January 2nd or 3rd when the replacement part arrived. Throughout the process, the customer service representatives were helpful and courteous within the scope of their support. Despite the delays, I understand the difficulties in finding available vendors, especially during holiday times. I had to change the severity of my ticket same day. That could have caused the issue too. I take ownership of that. But it should've been quicker with getting a vendor.

One area that could improve is their response time. Once, it took almost three weeks to get repairs at another property, partly due to parts availability. Communication among the team could be better. There was also an issue with my stove, where a part was not fixed until it completely broke. I'd like more proactive repairs rather than waiting for the full failure. Additionally, dealing with customer service representatives outside the U.S. can be frustrating, despite my familiarity with different cultures. In terms of cost, I believe I pay around $69 monthly. Though prices have increased slightly, considering the service's value, it remains a worthwhile investment. Overall, I’m satisfied and will likely continue using their services.

Additionally, there have been recurring issues, like with the air conditioner at the condo, which took years to resolve. The delay often seems tied to the selection of vendors, as it wasn't until a competent one was assigned that the issue was actually addressed. Therefore, I now specifically request a particular vendor through phone calls, though calling customer service is frequently challenging due to potential language barriers and scripted responses that don't address specific concerns. Overall, while some contractors are helpful, the added effort required to navigate American Home Shield's service process and customer support is a hassle. The rising costs each year don't help, especially given the uncertainties.

In contrast, my experience in Louisiana was disappointing. They refused to fix a heating unit due to what they deemed a pre-existing condition, which wasn’t identified earlier. This led me to cancel the service there. Despite some price increases, like the service fee going from $75 to $100, I find the coverage valuable. I was introduced to them by a recommendation and have trusted their service for over 4 or 5 years. I remain hopeful they can improve their service in Louisiana so I might return to using them there as well.

The responsiveness from American Home Shield, even during the holidays, was remarkable. Their contractor was dispatched promptly, which was highly convenient. I've been with American Home Shield for quite some time, originally from when we first moved into our home. Although we had a brief period without them, their improved services and glowing reviews from others drew us back around 2016 or 2017. Over the years, they've always been responsive, like when our refrigerator went out, and they quickly sent a check for the replacement.

The customer service improvements, particularly the new automated system that reduces hold times and miscommunication, have been noteworthy. Although I prefer direct contact with service reps and am cautious about online tools due to data security concerns, the efficient email and text notifications have been a welcomed update. I wholeheartedly recommend American Home Shield. Their service charges are reasonable compared to local hourly rates, and their contractor performance tracking ensures high standards are maintained.

I've been with American Home Shield for about four or five years, mainly because their humorous commercials caught my attention and made me remember to give them a try. Overall, I've had a mix of experiences with them. For example, one of my claims involving a stove and a washer took three months to resolve due to unsatisfactory service from the initial contractor. However, once they assigned a different company, the issue was resolved promptly.

Despite the varied contractor experiences, I find American Home Shield reliable in that they uphold their coverage promises and respond to issues quickly. I give them a 3.5 out of 5 for overall service, appreciating their attempt to address issues promptly and cover necessary repairs. However, they could improve by listening more to customer feedback about contractors to ensure they provide high-quality service. I recommended American Home Shield to my sister, emphasizing the peace of mind they offer when unexpected problems arise, despite sometimes paying for insurance when things are running smoothly.

Overall, while the process began poorly with the first company's quick and inaccurate evaluation, American Home Shield managed the situation efficiently by allowing for a second opinion and ultimately covering the necessary repairs. I've had effective and prompt resolutions with American Home Shield in the past, so despite the initial hiccup, I'd rate my overall experience as quite positive.

We've been without a refrigerator for over a month now, which has forced us to store food at various people's houses and rely on coolers with ice. Despite this setback, American Home Shield has been responsive in swapping out the initial company, which I appreciate. They don't seem to be overcharging me, considering I pay a monthly fee and a service fee. Overall, I believe American Home Shield provides a valuable service. It's wise to have such coverage because unexpected breakdowns happen, and repairs can be costly. Despite my current ordeal, I would give them a high rating. Even though I prefer calling them over using their online service, I know that option is there if needed. I appreciate the flexibility in their plans, allowing me to choose coverage based on my budget. Despite the circumstance, I still find them worthwhile and would recommend them to others.

The mold has been removed, but there are still many repairs needed, and it's unclear if the refrigerator can be fixed. We've had two or three visits to address the problem, and currently, they're trying to coordinate with Frigidaire, the manufacturer. The last technician wasn't able to reproduce the issue. In terms of the contractors sent by American Home Shield, the experience hasn’t been too bad, except for that initial mistake. However, I wouldn’t recommend them for drywall work.

In the past, I didn't have these problems with American Home Shield when I lived in Louisiana. However, since moving, I've had issues with the same technician, Mr. Appliance. They briefly fixed my oven over a year ago, and replaced a moldy rubber band in my washing machine, but even that led to new problems. American Home Shield didn't offer to send a different company, claiming it would take even longer. I went nearly four months without a working freezer, which was incredibly inconvenient. I've paid the service fee three times—once for the freezer, the oven, and finally the washing machine. I've submitted claims both online and by phone, finding the online process fairly easy.

The power company was extremely responsive, coming out quickly to assess the situation. They found that the issue wasn't with the external wire but with a fried wire inside our breaker box, which posed a significant fire hazard. Despite this, getting the warranty company to send a competent technician proved to be a challenge, and I encountered complications with scheduling due to my prior commitments. After finally securing a visit from the assigned company, Whitney, that technician confirmed the issue was indeed inside the breaker box, contradicting the initial evaluation. However, even after this confirmation, the claim was denied again by American Home Shield, which I found incredibly frustrating.

Overall, my recent interactions with American Home Shield have been disappointing, particularly given our longstanding 20-year relationship during which services were satisfactory. The responsiveness and effectiveness of their customer service have declined, and I found myself frequently running into scripted and repetitive communication. In the past, I appreciated the coverage, which included replacing our air conditioning amid the COVID pandemic, even though there were some out-of-pocket costs. However, subsequent experiences, such as an improperly installed oven, have eroded my trust in their services.

The service doesn't seem to reflect the substantial cost of coverage. I'm currently paying around $2,500 annually for three homes, and I often wonder if I’m truly getting my money's worth. For significant issues, I often find myself making numerous calls. When speaking with friends or family about American Home Shield, I'd say the service is alright. It’s convenient in that they manage to provide specialists like plumbers without us needing to find them independently. However, the increasing costs are concerning, as I started at $50 per month, but now it's around $88-$89.

Submitting claims online is straightforward. I find their website easy to navigate, and I've had consistent success in filing claims without any hassle. Overall, the contractors they send are very knowledgeable and proficient. There was just one incident with a refrigerator that they couldn’t fix because we had moved it to a patio shed, which was against their policy. That incident cost us $3,000 to resolve on our own, but other than that, they have been reliable.

I appreciate American Home Shield's punctuality and how they cover various appliances, including pool pumps, which were fixed efficiently. I frequently recommend their services to friends and family who inquire about home warranty services. Besides that one refrigerator incident, they’ve never let us down. They offer a reliable service, and I recommend them to others for home protection needs.

The claim submission process was easy and entirely online. The contractor they sent was excellent. He kept us informed about the part order following the video call. During his visit, he clearly explained the issues and noted that an additional part was required, which he communicated effectively. Overall, my experience with American Home Shield was very positive. I look forward to using their services again when needed.

I've been with American Home Shield for about 14 years and the price could be improved. We have the plan that covers everything they offer and it's become quite expensive, now reaching $197 a month, with COVID partly cited as a reason for the rise. Also, sometimes the technicians know what they're doing, and sometimes they don't.

Previously, I had another claim regarding my toilet, where a contractor caused damage. Even after sending another contractor who confirmed the issue wasn't a manufacturer's defect, American Home Shield offered only a minimal compensation and did not adequately address the damages. This repetitive lack of support and responsiveness from them has been a major source of frustration.

While the process to submit a claim is straightforward, issues arise once a technician is assigned. There’s a noticeable lack of assistance post-assignment, forcing customers to handle problems independently, often more efficiently than relying on their services. They employ average contractors who sometimes struggle with accurate problem diagnosis, leaving issues unresolved or inaccurately reported as fixed.

Due to these experiences, I'm compelled to share my story on social media to inform and warn others about their poor customer service. It's disappointing how they fail to listen to customer concerns, significantly impacting my perception of their service.

I've shared positive experiences with others about American Home Shield. I have no problem with their services which is why I continue using them. Overall, I would rate their service 5 stars. Their pricing, however, I would give 4 stars as it has increased over time. The online services are efficient but could improve by adding a comment section for more personalized feedback.

After contacting Appliance Protection again and speaking to someone who claimed to be a manager, I was told they would only replace one part and refused to address the others. I asked American Home Shield for a new technician, but they insisted on closing the first claim before taking further action. This delay further complicated matters as the original report falsely stated that I requested cosmetic part changes, not necessary repairs.

Finally, after much persistence, a second technician from a different company was sent. He identified several unresolved issues, including a leak that the first technician missed. This new technician ordered the necessary parts and promptly fixed the appliance in a manner that should have been done initially.

Beyond the service issues, my interactions with American Home Shield's customer service were frustrating. Calls were rerouted to customer service centers in other countries, where I received inconsistent and unhelpful responses. At one point, two representatives gave me conflicting information about a cash-out option for my water heater, which led to even more confusion.

Given these experiences, I decided not to continue with American Home Shield after my first year. They offered $250 and two months of free service to retain me, but the promise of professionalism was more important. Moreover, I was uncomfortable with the renewal policy that included a waiver of rights to participate in class-action lawsuits. This seemed unnecessary unless there were anticipated issues on their part.

Overall, my dealings with American Home Shield and Appliance Protection have left me highly dissatisfied. I hope others can benefit from my experience when considering their service options.

Separately, when our dishwasher had issues, the assigned repairman failed to respond, resulting in a reassignment to Fletcher's Home Appliance and Service Center. Fletcher was outstanding—polite, knowledgeable, and efficient. He diagnosed the problem and fixed it without suggesting unnecessary repairs, unlike a previous technician who almost charged us extra for unneeded services. We were relieved to have the dishwasher fixed without needing a new one.

However, dealing with American Home Shield was frustrating, particularly their inaccessible customer service. Calls were routed to representatives unfamiliar with American nuances, making problem resolution difficult. I wish I could speak directly with U.S.-based representatives who understand the issues clearly. Additionally, I found the concept of a cash-out confusing, as the overseas representatives couldn't provide clear responses about the process.

Overall, my experience with American Home Shield's air conditioning service was disappointing, and I'd rate it a 2 out of 5 due to the long delay. The coverage was better, likely a 4, while price seemed reasonable at a 5.

If American Home Shield could improve their customer service, I would likely recommend them. Their current system, though, makes it challenging to remain satisfied as a customer.

Submitting a claim online through American Home Shield's website is very straightforward and user-friendly. However, I would appreciate it if the company followed up within 72 hours of a claim submission to ensure contact has been made with the assigned contractor. This would prevent situations like the one I experienced with the initial contractor.

Although the service provided by Nick's Plumbing has been great, my heating issue is still not completely resolved. During this period, we are using space heaters on our second floor. Despite these hiccups, I would still recommend American Home Shield to others based on the service I have received. The convenience of not having to do all the coordination myself is a major plus for me. For rating the service, I would give a 5, mainly because I find the website functional and a significant value for convenience. However, for customer service, I'd rate it a 4 due to the initial contractor issue and an unfriendly interaction with a representative during the holidays. Overall, I'm satisfied with American Home Shield.

Having used American Home Shield for about seven years, I've realized the cost keeps rising while my use of the service is infrequent. I previously recommended them, especially for older homes needing repairs, but the increasing expenses have made me reconsider. The ease of not having to find someone for repairs was appealing, but the service delays, such as the month-long wait to fix my ceiling fan, were frustrating.

Overall, I would rate American Home Shield as a 3 out of 5, reflecting average satisfaction with my past experiences and current concerns. The coverage seems less worthwhile, giving it a 2 due to high service fees. However, the website itself is user-friendly.

The repair process was smooth, and my heating is now working fine. Generally, I don't have to call American Home Shield often, just a couple of times a year for issues like this. I feel they offer good service, even though I think I spend a lot on the policy compared to the number of claims I file.

Overall, I would recommend American Home Shield. While the customer service and policy coverage have been excellent, I do feel the cost is quite high.

What I don't like about the system is that they will occasionally go to fix an appliance and have to do that multiple times when, in fact, they could have replaced the appliance much cheaper. Unless the appliance repair is less than 50% of a new one, they're just gonna keep repairing it. We've had experience with that on a dishwasher.

Recently, the heater that I've been using in my office tripped the switch outside on the electrical panel. I did a claim with American Home Shield and all the contractor did was come out, re-trip the switch, and it worked fine. It was a very simple fix than I thought they're gonna have to. They were top-notch. They also said to be careful using this type of heater because it draws a lot of electricity.

I usually arrange service through their online platform, which is very user-friendly. Overall, I would give American Home Shield 5 stars for their customer service and online service. Although the price has gone up every other year, which I would rate a 4 out of 5, it's understandable given that everything tends to increase in cost.

The technician diagnosed that a loose cable in the attic was causing the lack of power to the thermostat. He explained that vibrations from the heater had loosened the cable. Since the repair, the system has been functioning well without any problems.

Although I was satisfied with the contractor's work, my overall experience with American Home Shield has been less favorable, which is why I didn't renew my contract after a year. I had two houses with American Home Shield and while I like the fixed service fee and the ability to cancel anytime, I've had instances where claims were denied, and I was asked to pay additional fees for a second opinion.

I would only recommend American Home Shield to someone unfamiliar with home repairs or a first-time homebuyer. My advice would be to be cautious as they often find reasons not to cover repairs under their service.

Despite this, everyone who has come out has generally done their job, though thankfully, I've not had to use their services often. In terms of customer service, I'd rate them highly, as my interactions have been pleasant. Pricing feels a bit high for what is offered, though it's reassuring to have the coverage just in case. Overall, I'd give them an average rating. While you might not get your money's worth back in every situation, having the policy provides some peace of mind.

I have called American Home Shield for smaller plumbing issues in the past and encountered efficient service. This was the largest issue I faced with them, and everything went smoothly. I'd definitely recommend them and have given them a full 5-star rating for their customer service, quality of service, affordability, and ease of use of their website. Overall, a very satisfying experience!

American Home Shield has always responded quickly, except during COVID when parts were scarce. Generally, their service has been reliable, which is why I've stayed with them for so long. However, I've noticed the costs keep rising, which is a downside. While their coverage is good, on occasions like a minor air conditioner repair, I found paying out of pocket could have been cheaper than the service fee. I pay every month then I gotta pay for the service fee which is $108. It's usually okay 'cause it's usually a pretty bad problem. But I've had problems that I paid $108, and if I would have just paid the air conditioner guy, it would only been $50 to put the capacitor in.

Overall, despite some cost concerns, I'm satisfied with their service and would rate them 5 stars for coverage and customer service. Pricing, though, would get a 3 due to its increasing nature and sometimes not being cost-effective for smaller repairs.

Submitting the claim over the phone was easy. I received a text from American Home Shield informing me about the contractor, including their contact details and when they would be on site. My overall rating for American Home Shield is a 3. While they provide timely service and send skilled technicians, their pricing structure is frustrating. I've had past experiences where they wouldn't replace a faulty furnace, which led to them repeatedly sending technicians out, eventually raising my premiums due to multiple visits. They explained the hike as a way to recoup money spent on parts. I ended up having to go and buy my own furnace because they wouldn't replace it.

I found this frustrating as I have been consistently paying for a warranty, expecting coverage for such scenarios. The cost-benefit just doesn't add up. Maintaining such high premiums while having to pay each time for service calls discourages me from staying with them. I ultimately decided to cancel after my rates increased significantly following a refrigerator replacement. I believe it's more beneficial for me to save the money I’d spend on their premiums and simply address repairs and replacements independently. The customer service for arranging repairs is great, but handling cancellations was a tedious process.

When the technician finally arrived for the electrical issue, he mentioned needing approval before proceeding with a simple $100 fix. He never got back to me, and after several attempts to contact him, I received no response. I called Home Shield and nobody knew anything. Similarly, for the plumbing issue, I was left to manage on my own, despite their assurances of follow-up. I called the company for the next two weeks and they didn't know they were doing this. I called back to headquarters at Home Shield and they said, "This is our process. Let me get in touch with them." I said, "Can't you send me another person out here to fix the problem?" "No." Nobody came out. I was left to resolve both issues independently.

As a 70-year-old doctor, having to become my own repairman due to their lack of service was frustrating and unacceptable. My experience could not have been worse, and I would rate American Home Shield at the absolute lowest end of the scale.

The contractor from Brick Street Plumbing was friendly and resolved both issues I had effectively. Currently, everything is functioning well. Although I've not compared American Home Shield to other services, I appreciate the assurance it provides—knowing that I can call and have something fixed when needed. While there are years I haven't used the service, having it feels similar to having insurance—it's good for peace of mind.

I would recommend American Home Shield to others; it's a reliable service to have. I find it valuable and reassuring to maintain. Overall, I'd rate my experience a 5 for customer service and coverage, although I rated the customer service a 4.

After numerous attempts to contact both American Home Shield and Express Appliance, I was constantly redirected between the two, with no one answering my calls or returning my messages. Persistent delays meant I was without a functioning stove during critical holiday periods, including my birthday and Christmas, forcing me to spend a significant amount on external food. Even after finally sending a technician, I was told a part had to be ordered, which revealed poor planning on their part, as technicians didn’t carry standard parts.

The repeated need to call and reschedule with no real outcomes was tiring and stressful. After multiple calls to both companies, it was clear that the customer service was inadequate—staff were difficult to understand due to language barriers, and promises were frequently broken with no resolution or intervention from supervisors.

This troubling experience was compounded by the fact that it wasn't my first encounter with American Home Shield's lackluster service, as my daughter had faced similar issues with her furnace. Given my ordeal, I would rate my experience with American Home Shield as very poor, particularly due to the ineffective customer service and unjustifiable delays. The website setup for service requests was also frustratingly difficult to navigate, especially as a senior with visual impairments. There's no way you know how to call them. I had to dig deep through the web search to find the number to complain.

Overall, this experience has highlighted systemic issues with American Home Shield’s service processes and their partnership with Express Appliance. Proceed with caution if you're considering their services.

If someone close to me was considering insurance, I would definitely recommend American Home Shield. They've been very helpful to me over the years. I've consistently had positive experiences with them and their service. Historically, I've been satisfied with the cost as well.

Overall, I've had great experiences with both customer service and the services provided by American Home Shield.

Initially, I filed the service online, but after the heater failed again, I had to call. While Brian came promptly once the part arrived, the delay was troubling. I find American Home Shield’s pricing structure to be problematic, as I've faced instances where simple parts were inexpensive, yet the service fee felt excessive. We had a plumbing under the sink, and that part probably was only $10, but I had to pay $100 just for them to come out. If it's not gonna total up to what we're paying for the person to come out, then we should pay less because we're already paying a yearly fee or monthly fee, so we shouldn't have to pay $100 just for somebody to come change a little small part under the sink.

The coverage details are also not clearly outlined. In past experiences, technicians have informed me on-site about unexpected additional costs, which were not clearly delineated in the contract. This lack of transparency has been a significant point of dissatisfaction.

Over the years, the price of the service has risen dramatically, jumping from approximately $60 to $83 monthly, which I feel is excessive, especially since I've been a loyal customer for two decades. I feel long-term customers should be acknowledged with some form of loyalty pricing or "grandfathered" rates. I was in fact considering switching to a different service provider, Liberty Home Guard.

Customer service interactions have been decent, deserving a moderate rating, but the overall expenses feel unjustified. The online service is quite user-friendly. However, I believe more thorough communication is needed to avoid surprises, and a reevaluation of the price structure could greatly enhance customer satisfaction.

I called American Home Shield to address this miscommunication, but received little assistance. Eventually, they offered me a $150 "cash in lieu" option, which took two weeks to receive and didn't cover my costs. I hired a handyman to install it for $80, but was later informed that since he wasn’t their approved provider, faucets would be removed from my coverage if I renewed my contract.

I've had American Home Shield for years and I've never had issues, but this this experience left me feeling misled by them. This whole ordeal has been disheartening, especially since I pay $500 annually for their warranty. I found myself having to message and call repeatedly without proper resolution. As a result, I've decided to switch to Choice Home Warranty, as they provide a more personalized service with a single contact person, which is closer to what I need. Overall, although some aspects of their service were decent, the poor handling of this situation has pushed me toward a better alternative. With the other company, I have one person that I deal with the whole time. You're not speaking to five different people, which is another thing with American Home Shield's customer service.

The contractor was straightforward and focused on the job, without trying to upsell me on unnecessary things, which I appreciated. The new part they installed was silent and seemed to have improved the heating efficiency of our home.

Overall, my experience was positive, though I noted a minor inconvenience—it would have been nice if they had their own hose pipe instead of borrowing mine and leaving things a bit untidy. Nevertheless, I would rate the service 4.5 stars because of these minor issues.

American Home Shield has been quite helpful, especially during challenging times, such as when my water heater went out while I was dealing with a family emergency. It’s convenient to make a claim and have someone reliable come to the rescue without having to shop around for reputable local companies. It’s reassuring to have this service, especially with an old house and old appliances that I can’t afford to replace easily.

It's a service I would recommend to friends and family, especially if they have older homes. It's been a great way to have peace of mind without the hassle of dealing with overly aggressive sales tactics or fearmongering about costly repairs.

Generally, my service experience depends on the contractor assigned. While SWAT Plumbing and Camden Appliance were excellent, others were not as impressive. But the customer service has improved in recent months, earning a rating of 4 out of 5 from me.

The coverage provided is commendable. However, the overall service cost garners a 3, due to a peculiar tax I was recently charged on a $100 service fee—something I hadn't encountered before with previous tickets. The representatives explained it as a tax for the city or state, which seemed inconsistent with my past experiences. I couldn't move forward without paying that tax to open the ticket and that never got resolved.

Nonetheless, my overall satisfaction remains solid with room for some improvements.

I usually manage my service requests online, and while an app would be convenient, navigating the website is straightforward. Turnaround time is impressive, as I typically hear from the assigned contractor within 24 hours, and repairs happen within a couple of days. I haven't had any issues since the repair.

A friend highly recommended American Home Shield, and I've been with them since December 30, 2020. In my experience, I would give them 5 stars, and as a realtor, I often recommend American Home Shield to my clients.

I would rate their customer service 5 stars. I've had to contact them a few times, especially when my AC was down. My wife has issues with breathing and she's on oxygen. She can't be stuck without the AC. They expedited everything, got it taken care of in way less time than they originally had scheduled it for, and it was no extra charge. They had it taken care of rather quickly.

Regarding pricing, while I understand costs have increased, I wish it was more affordable. Initially, I paid less than $600 a year with $75 service calls. Because of this increase, I rate the pricing 4 stars. However, the online service remains easy to use and deserves 5 stars.

Overall, I'm satisfied with my experience and would recommend them based on their service and ease of use.

However, there was a significant issue with a claim I submitted when my heating went out last October. After reporting the problem to American Home Shield, they sent a technician who determined that a part needed to be ordered. Unfortunately, the wrong part was ordered, and weeks went by without any resolution or follow-up from the company. When I reached out, I was told that the part wasn't covered under my plan, which contradicted the terms I understood when taking out the policy. This lack of communication and the prolonged wait was highly frustrating, especially during the colder months.

Despite these challenges, the issue was eventually resolved when they sent another technician from Top Notch Home Services for the third time who fixed the heating. However, I was dissatisfied with the overall handling of the situation and the lengthy delay. Although my appliances are now functioning, my recent experience has made me cautious about recommending the service. Initially, I would have rated American Home Shield highly, but after this incident, I would give them a rating of 3 out of 5. I believe they have good intentions, but they need to improve their customer service and follow-up processes.

There have been other things that went out since I've had the coverage, but I didn't call them. When the second water heater went out, I did not even call American Home Shield. I just went ahead and had somebody come out here and fix it. I also lost a refrigerator and a freezer because the power went off and when it came back on, they didn't come back on. Both of these was out in the garage and I didn't notice it until my food had ruined. I didn't even call them about that. I just went ahead and did it on my own because I didn't want them to say I got too much stuff going on too close together.

The recent claim I had involved a malfunctioning dryer that wasn't heating. I found it easy to navigate the American Home Shield website to submit my claim. The contractor sent by them was prompt and efficient, though not very talkative. He identified and replaced a faulty heater mechanism quickly, finishing the job in about half an hour. Since the repair, the dryer is performing fine, although it doesn’t seem to get as hot as before. I haven't reported this yet, but I plan to since I believe there's a 30-day window for follow-ups.

I've had my share of ups and downs with their customer service. There was a particular instance where I was offered a $100 credit by a representative, which was not honored later, leaving me quite frustrated. This has made me consider other home warranty options, although the consistent and timely service calls from American Home Shield have kept me with them so far.

If asked to rate their service, I would give them a 5 for customer service, as they are often reachable over the phone and are prompt with response times. The price, however, would get a 3, as I feel it has risen significantly since I joined. Similarly, I'd rate the coverage the same because they've gradually introduced extra charges for previously included services like air conditioning.

I have recommended American Home Shield to my brother because of their reliability, although the continuous price hikes remain a concern. Overall, American Home Shield provides a good service, but potential customers should be mindful of the possible increase in fees over time.

If anyone asked me about my experience with American Home Shield, I'd say it's been great so far. Overall, I would rate the service provided by American Home Shield as excellent.

The part is still sitting on my counter and I'm waiting for the technicians to show up, but all of a sudden, I got an email that said the work was done. It was not. I've called American Home Shield twice, and each time, they had a computer issue that I would have to call back at a different time. I haven't had a chance to call back since then.

I have had an American Home Shield policy close to seven years. I talked to a friend that used it and he said he always had good luck with it. I signed up and when I make a service request, I go on the app, then they normally send me an email. It works great, except for the Sears one. Anybody else I've ever had to use on it, like for plumbing services, it's worked perfectly. On Sears, I can't get ahold of anybody. I'm a little upset with trying to get ahold of someone. It's all automated. While American Home Shield's overall service has been good, the inconsistency with certain partnered companies like Sears has negatively impacted my experience.

I usually reach out to American Home Shield over the phone. During the heating situation, the communication was lacking. They didn't communicate with the people they needed to communicate with and I had to arrange a three-way call myself to connect both parties because they weren’t coordinating well. It was frustrating, especially when the house was in dire need of heating. If I hadn't intervened, we might have been without it even longer.

If a friend asked me about my experience, I’d say that while I like using American Home Shield, my needs were not met when it came to my heating. My house went a while without having the proper stuff that it needed and I should not have to wait that long. The heating situation disgusted me. I didn't like the back and forth and the wait time to get everything fixed in the home was too long, considering we had to wait for heating for the winter months all the way to AC for the summer months. Their communication should be more prompt, and I felt disappointed they didn’t offer any sort of compensation or discount for the inconvenience.

I'd rate my overall experience with the heating situation as a 1 out of 5, the quality of service and customer service as a 3 out of 5, and their pricing as fairly high without any discounts for extended wait times. Their website could also use some improvement although I ended up rating it a 5 out of 5.

I've been protected with American Home Shield for over 10 years, and what I appreciate most is their prompt service. I would definitely encourage people to consider American Home Shield for their home warranty needs.

Our overall relationship with American Home Shield has been very positive and we're happy to be enrolled. We had a previous relationship with an HVAC company that came out to look at our unit and that was about the same time that we began our contract with American Home Shield. It was one person from the old company and one person that was sent by ahs. Based on the recent service, I would give American Home Shield a high rating, reflecting my satisfaction with their service and support.

While most of my interactions have been decent, I once encountered a communication issue regarding upgrading my plan. I wasn't initially told about an extra charge for the difference between the old and new plans, which led to some frustration. They ended up canceling my coverage. I waited about a month and I turned around and called back and got my coverage back. The $125 deductible is much more feasible than facing hundreds of dollars in appliance replacements, which makes the service worthwhile. Despite the hiccup with the sales communication, I still recommend American Home Shield for the peace of mind it affords me.

After numerous attempts to get someone else, AHS finally sent out a technician from May Heating and Air, and he was awesome.

Unfortunately, the overall experience with American Home Shield during this particular incident was awful. Although I have encountered positive experiences with them in the past, this time was different. Their customer service is also a hit or miss; some reps were very friendly, while others were not helpful at all.

Every time I've needed a repair, they've quickly connected me with a professional contractor, removing the hassle of searching for one myself. I've recommended American Home Shield to others before because of these positive experiences.

Overall, I find American Home Shield to be extremely reliable. If you tell them you have a problem, they make sure they can fix it as soon as possible. In terms of pricing, while I'm not sure how it compares to other home warranty companies, the reliability and service quality make it a worthwhile investment.

I usually submit claims online, but for ongoing issues, I find it better to call directly to avoid extra deductibles. It is nice that AHS covers all appliances. But like any insurance, you have to fight to get things replaced when it's time to get things replaced.

I've had American Home Shield coverage for several years due to our older appliances needing repairs.

I've been with AHS for about 4 or 5 years. My initial experiences weren't great due to communication barriers and delays, especially with my washing machine issue. It was really time-consuming and there was a language barrier with whoever I was speaking with and that was a big hassle.

However, recent experiences with plumbing and AC have been much more satisfactory.

Overall, my experience with AHS has been generally positive, earning them a 4 out of 5 in my view.

I contacted AHS for clarification, and they said Ace hadn't submitted the report yet and promised to call back once it was submitted. Unfortunately, I'm still waiting for that call. I ended up paying out of pocket to fix the issue because I needed to access my garage for my garbage can.

Overall, I would rate this specific visit as a 1-star experience due to dissatisfaction.

Overall, my experiences with American Home Shield have been fine.

One frustration I have with American Home Shield is the scripted customer service experience. During emergencies, such as a plumbing crisis, the slow, scripted response can be aggravating. Additionally, while I understand that the representatives might be adhering to fixed procedures possibly due to language barriers, it elongates the process unnecessarily. Despite this, I hold multiple American Home Shield policies for my rental properties and generally recommend the service.

Even after several follow-ups in November, there was further inefficiency with the contractor. A major frustration was that we had to pay out of pocket for the light fixture and cover a $250 payment to the contractor because American Home Shield apparently hadn't paid him, which left us significantly out of pocket. The total cost was over $400, an expense we couldn't easily afford, especially since my husband is on a fixed income.

My past experiences with American Home Shield have been similar, albeit not always negative. A previous incident in January 2023 was slightly better, though incomplete, as we were promised a ceiling fan that never arrived. On a positive note, they did a commendable job fixing my refrigerator's ice maker in 2024. However, these few positive experiences don't outweigh the frustrations and stress caused by repeated negative incidents. While the last customer service representative I spoke with was helpful, most of my interactions with the customer service team were unsatisfactory and lacked concern.

This was my first experience with American Home Shield. I used to have Sears Home Warranty and they changed to something else. After five years, I was through with them. It won't take that long with American Home Shield.

If I had to rate American Home Shield, I'd give them a 2 out of 5. The technician was polite, but their service process was unsatisfactory. Communication with their call centers, located in the Philippines, is challenging due to the accents. You get people who cannot speak straight English.

Submitting claims online with AHS is a breeze, and significantly more convenient than waiting on hold. Once a claim is filed, I receive an email with payment details and notification that a tech will contact me within 24 hours to schedule a visit. Their website is also particularly user-friendly, probably among the best I've encountered.

I have used AHS for about 25 years, and while I considered canceling due to infrequent use, the reliability and excellent service quality have always justified keeping it. Even amidst some negative reviews I've heard recently, I have no bad things to say about them at all.

The contractors from Budget provided perfect service, and everything is functioning well now. I've been with AHS for many years, as we inherited the service when we bought our home 13 years ago. I appreciate the peace of mind knowing someone will come out whenever there's a problem. The insurance backing offers great security for any coverage needs.

I often recommend AHS to friends and family, emphasizing that it's the best decision we've made. It's a service you're crazy not to have.

I've been with them for five years, and after my recent experiences, I decided to cancel my policy. I'm just tired of paying for something that doesn't seem worthwhile anymore. Based on my overall interactions, I would rate American Home Shield a 4 out of 5.

Overall, my past interactions with contractors have generally been positive, and this time, even though there was a hiccup, it was resolved professionally. The HVAC is now back to normal operation.. I would rate my overall experience with American Home Shield as a 5.

My latest issue, which was a toilet problem, was resolved quickly, aligning well with my schedule. The repair was completed in less than a week, and the technician did a good job. Since the repair, everything has been working fine.

In terms of ratings, I'd give their customer service a 4, the coverage included in the warranty a 3, and the price for services also a 3.

Moreover, I believe some of the contractors lack professionalism, and there have been instances where I felt their behavior was concerning. It's frustrating when I can't recommend trustworthy local companies, especially when I've had superior service elsewhere. Despite these challenges, the overall service of American Home Shield has kept me with them due to their generally decent coverage, but improvement is definitely needed regarding the third-party companies they partner with.

The problem spiraled out of control with missed appointments from A&E, leading to multiple calls to both A&E and American Home Shield. A major issue I faced was American Home Shield's customer service, which seemed to follow a scripted dialogue without any true understanding of the situation. Despite my insistence to change vendors due to A&E's incompetence, American Home Shield refused, further delaying the process. Finally, I contacted two independent repair companies, and the third technician informed me that the internal drum was damaged beyond repair unless shipped back to the manufacturer.

This whole ordeal left my family without a washing machine, which was extremely inconvenient. Although I eventually had to buy a replacement machine at my own expense, American Home Shield later reimbursed me with an amount that was still $400 short of the actual cost. Overall, my frustration lies with American Home Shield's protocol, which they rigidly follow without deviation, ignoring my complaints about their chosen third-party vendors. They eventually make good on claims when provided with proper documentation, but the path to resolution is extremely convoluted.

What was particularly frustrating was the lengthy process without resolution, and I was left without a functioning refrigerator from August until the end of November. This situation was especially difficult for me due to my health issues, including cancer and stage 3 chronic kidney disease, as it meant I had to find alternative ways to store food, often relying on others to help. Despite these difficulties, at the end of this ordeal, American Home Shield refunded my $125 deductible. But they said they would waive my January payment but I was charged for it. I have been with them for over 10 years, originally choosing their service based on recommendations from family who had positive experiences. However, this incident left me feeling dissatisfied with the support and service provided.

However, the replacement models offered by American Home Shield either didn't fit the space in my kitchen or were much smaller than my original unit. After much negotiation, I was offered a cash settlement, which sadly wasn't enough to cover a full replacement. Throughout this ordeal, there were numerous communications between myself, the company's executives, and their departments. Despite my dissatisfaction with their service, I chose to continue my contract with them truthfully because I feel like I need some coverage for potential major repair bills. In my opinion, American Home Shield is the best of the worst in the home warranty industry. It seems that every major repair request ends up being a battle to get adequate coverage, which is quite frustrating.

I've been with American Home Shield for about two years. We signed up shortly after moving into a new home for peace of mind, as we weren't the first owners and couldn't be sure about the condition of everything. Their service has proven to be valuable; the furnace repair alone nearly covered our warranty costs. We also recently got a new water heater through another claim, improving our finances significantly. I would highly recommend American Home Shield to friends and family. It provides peace of mind knowing major issues are covered, preventing unexpected costs.

This situation has been ongoing for over four months, and I haven't had any interaction with the contractors yet. I received a notice that the dishwasher might be installed this Friday, but it should not take this long. I've paid almost $1200 a year for this service, and my disappointment has me ready to cancel if things don't change soon. I would not recommend American Home Shield to anyone.

Aside from this issue with Sears, my previous experience with American Home Shield was positive. For instance, a plumber came out quickly to fix my shower head and did a great job. Overall, American Home Shield's service depends on the contractor they send out, as shown by my contrasting experiences with Sears and Anything Appliance.

The company overall has been helpful, and I haven't had any other major issues aside from this.

The guy that AHS sent came out and said he needed to make a report to them to get service authorized and it would take a week. Three weeks went by and there was no report. The vendor didn't answer his phone. You couldn't even leave a message half the time. And when I got American Home Shield back on it, each week they promised they were gonna get the report but they didn't. Months have gone by, my heat is going downhill. It's still providing some heat, but it's not like it should be. Everyone I speak to is nice, but effective action seems lacking, making this frustrating compared to their earlier service standards.

In terms of their customer service, the representatives are pleasant but not always effective, which impacts my overall experience. The warranty and coverage are pretty good, though they have shrunk over time. However, considering the rising costs, my satisfaction with the pricing is low at this point.

I was frustrated because the past service was smooth, and the technician made an effort to fix the issues. However, in this case, the technician didn't even submit the issue to American Home Shield, stating they wouldn't cover it. Despite these challenges, I would still rate American Home Shield 4 stars based on my overall experiences with them so far.

I interact with American Home Shield through their online request portal, which I find very efficient. Typically, they are quick to dispatch service providers to resolve issues, usually within a day or two. This system seems to work well and suits my needs.

I believe American Home Shield offers good value, especially for those who might not be particularly handy or who want extra coverage and protection. Even though the cost has increased by around $50 in the last couple of years, they offer various plans that can accommodate different budgets based on the extent of coverage desired.

In terms of customer service, I've been satisfied, rating them a 5 out of 5 in this regard. Pricing, on the other hand, I'd rate as a 3 or 4 due to the rising costs, although the sliding scale of coverage options does provide some flexibility. If asked, I would recommend American Home Shield for their reliability and service efficiency.

The claim process was straightforward. I just called the company, and they took care of everything, including sending the contractor. We didn't have to pay anything directly to the technician; it was all handled through American Home Shield. They've provided consistent and reliable service, whether it’s for the dishwasher or other appliances like our air conditioning system.

We've been with American Home Shield since my wife and I had our house built. She was in the military then, and having a dependable home warranty was essential for us, especially with kids at home while she was overseas. Their service has been very thorough, and the staff, both in person and on the phone, have always been friendly and efficient. The people who answer the phone in the morning time or late at night are there to help. They talk to you about who you are, and where you are, and they make sure you get your paperwork done, and they tell you they have somebody right along with that.

Overall, we're delighted with their promptness and professionalism, which gives us peace of mind knowing our home is covered.

Ultimately, they installed a part I suspect was used, as it was poorly painted and clearly old under inspection. My pool technician, who is licensed and bonded, pointed out that they cut off my temperature sensor during installation and failed to reattach it, which he identified as against the law. When AHS sent Unified back out to check that pump, they're now saying that there's nothing wrong with the pump but there's an issue with my plumbing. But that was never said before. So, it's suspicious. My pool guy has never said there's an issue with my plumbing. It's always been the pump. So all of this is just sketchy. And I wish AHS would put a better lens on that. I've been a customer off and on for many years and this is not good service or treatment.

When I informed American Home Shield of these issues, they insisted on sending Unified back to check the pump, which seemed pointless as they were unlikely to admit fault. I argued against this decision and now, after rescheduling due to power outages, a different company named Upland is supposed to address the issue.

Throughout this ordeal, American Home Shield's customer service has been lacking. Some of the representatives that I've spoken with, to the best of their ability, have tried to be helpful. But when I tried to escalate this situation to management, I had someone who didn't speak English very well call me on a couple of occasions. I'm not a person who cares about that. But when dealing with customer service, we have to have people working who have effective communication. Because that's a big part of the business that they have. Communication barriers with their representatives have added to my frustration, with some supervisors showing little understanding or concern. I was talking to this supervisor and he acted like he didn’t understand what I was explaining to him. Moreover, I was warned that the replacement part was an "off-brand," yet my request for a comparable brand was disregarded.

I've been a long-time customer with American Home Shield, but this experience has diminished my trust. Their processes need significant improvement to avoid such distressing situations for clients.

While the customer service over the phone is excellent, the quality of contractors can vary. The first contractor was unreliable and I wouldn't recommend them for any repairs. In contrast, the contractor from Midland was professional and efficient. Overall, despite the initial hurdles, I decided to stick with American Home Shield after comparing options like Consumers Power and finding them to be the better choice. My overall experience with their customer service is a solid 5, with the same rating for both price and coverage. I'd rate my overall satisfaction as a 4.

Both technicians failed to review the diagram from the thermostat's company. Instead, they proudly discussed their experiences, which added to my frustration since this issue has persisted since February. During the last visit, the technician from Nova promised to write a report on my behalf due to American Home Shield's policy of not accepting customer-generated documentation. However, when he saw me speaking to American Home Shield, he refused to hand over the report, and even slammed my door. I cannot get any cooperation from American Home Shield.

Though the AC is currently operational, it's not installed as per the company's instructions, and I couldn't get a straight answer about it. This continual mismanagement and lack of accountability pushed me to decide to cancel my policy, effective January 31. Additionally, American Home Shield's refusal to accept customer communications or allow us to speak with their authorization department added to my exasperation. The Nova technician may have been thorough and tested the installations well, but was unapproachable and dismissive when I sought clarity.

I would unequivocally rate American Home Shield a 1 star.

However, my experiences with them haven't always been flawless. We once had an issue with a shower leak above our master bedroom, which was initially improperly repaired by the first contractor. This led to a prolonged issue that necessitated another contractor's intervention. Unfortunately, American Home Shield insisted on charging me for two separate service calls, despite the fact that the second issue was a result of the first one being inadequately addressed. After filing a complaint, we managed to resolve the issue, but it was cumbersome.

Overall, while there's some room for improvement, especially regarding their policy on charges for follow-up service calls, I've found value in their service. They've come through for me on several occasions, saving me money on significant appliance repairs and replacements. I'd rate them around 3.5 to 4 stars, as I've ultimately saved money with their coverage.

American Home Shield offered to replace the oven, but the model they suggested was out of stock and would be available in 4 weeks to 4 months. They made a cash offer, but it was insufficient to cover a replacement, and I am not satisfied with their lack of responsiveness or alternatives. I've been left to check daily on a linked webpage to see if the replacement model is available, but I've been doing this for 4 weeks now without a solution.

Though I have not had similar experiences in the past, and the service has always been good, this situation has left me highly dissatisfied. The customer service provided through phone calls has been poor, although the technician service was good. Currently, I am still waiting for a resolution to my problem, and my dissatisfaction with how this case has been handled leads me to rate American Home Shield poorly. They need to improve their handling of claiming processes, especially for long-term customers like myself.

The service provided by Raleigh Refrigeration Repair LLC was excellent. The technician ordered a new ice maker and installed it, which took about two weeks. Since the repair, everything has been functioning perfectly. If I were to rate my experience, I'd give it a 5.

We've been with American Home Shield for about three months, and my husband and I decided to get their service for our new house, which is four years old. I don’t have any suggestions for improvement at this point. Overall, my experience with American Home Shield has been very satisfying.

All the appliances had minor issues that I procrastinated on until they accumulated, so I decided to tackle them all at once. The technician was very polite and knowledgeable, resolving the issues effectively, and now everything works as it should.

While I was pleased with the service quality, I did cancel my subscription a while back due to rising costs; hence, I'd rate it a 3 out of 5 for pricing. The customer service was excellent, earning a 5 out of 5 from me, although I didn't really use their website. Overall, I'm happy with how American Home Shield and AMPM Service managed the situation.

I usually submit issues as work orders rather than claims. They deduct a $100 fee, inspect the problem, and report back, although in this case, I'm still waiting on their response. The contractors that AHS provides are generally good, but for this specific issue, the resolution is pending.

As for the quality of past contractors, some have been effective, such as when I upgraded the home system's units, yet there seems to have been some mix-up regarding warranty terms. The builder visited multiple times without resolving it. Despite this, I trust my home warranty to address it eventually.

When considering American Home Shield, I would rate my overall experience a 5. They've generally fulfilled their commitments. I started using their service when selling our last house; it became necessary for the sale. They come through for most repairs at just a $100 charge, which is reasonable.

Their customer service is reliable, processing requests smoothly and coordinating with contractors effectively. They take your order and information, send it out to the contractor they’re gonna have come over here. Then, you get a call saying they’re coming, and then they go from there. I haven't explored their website much since our real estate agent initially handled everything. Nonetheless, for my needs, they have been satisfactory. I genuinely find the AHS coverage and service quite accommodating.

Performance after repairs is typically better. If it wasn't, I'd be calling and complaining. The service justifies the ongoing charges they have on my account, and I continue using their services for another property in a different state as well. Overall, I would rate my experience with American Home Shield as excellent.

I have been with American Home Shield since 1991, and they have consistently managed any issues that arose. While I haven’t utilized their online tools, I am comfortable contacting them by phone. Although I find the price I pay for the service to be slightly less than perfect, overall, I am satisfied with the coverage and warranty provided.

I found American Home Shield's customer service to be satisfactory. I've been with them for about four years and if asked by family or friends, I would recommend their services without hesitation. I rate them 5 stars for customer service, service quality, pricing, and the ease of using their website to set up requests. Overall, I'm very satisfied with my experience.

I've been a customer of American Home Shield for about 25 years, and the convenience it offers is unmatched. Even if I'm not home, someone else, like my daughter, can be there to coordinate any repairs.

When I called Home Shield, the customer service representative I spoke to was quite rude, and even after escalating the issue to a supervisor, my problem wasn't resolved. The supervisor called the new service vendor that picked up the request, but they did the same thing. Their office was closed. Prior to this incident, I had used American Home Shield once for a refrigerator issue. Back then, they were attentive and on point. Even though they had to come out five times, they got the job done. I was thoroughly impressed. On the other hand, the recent incident was handled poorly. After I got the service request for my kitchen sink taken care of, I canceled American Home Shield. Even though the service was good, the call in was not.

I rated American Home Shield a 2 out of 5 due to this experience. I used the home warranty twice the whole time I had them, which was over two years. That was my quandary. I've been paying for two years and when I needed them and it was time for me to use them, they dropped the ball. Although their coverage was good, the price per service call was steep at $125, especially compared to another warranty company I switched to, which charges only $75 per call. Both companies do the exact same thing. The new company even offers bigger discounts for advance payments, making it a more economical choice for me. My fee for American Home Shield was $52 a month, plus the additional fee if I request a service. I got a notice in January, which was when I got ready to cancel American Home Shield, that their rate had went up to 62. With this new company, I'm paying $1,400 for three years and my rate is locked in.

The technician who came out was good. In my past experiences with American Home Shield, they've consistently delivered good service as well. Typically, after submitting a claim, the process involves the request being forwarded to contractors who then contact me. Usually, I receive a call the same day to set up an appointment.

So far, I'm satisfied with the service provided by American Home Shield, and I would rate them 5 stars.

When the contractor arrived, the guy was very professional, fixing the valve in my toilet swiftly. He said it was bad and changed it out. Since then, everything has been functioning perfectly. Additionally, the contractor went above and beyond by advising me on a separate issue with my ceiling, which turned out to be related to a vent on my roof. He even suggested who I could call to address that concern.

I've found that American Home Shield truly does what they promise and on time. People can't go wrong with them. The price is reasonable, and their customer service has never disappointed me. I wouldn't hesitate to recommend them to friends or family, as I've always received top-notch service from them.

In the past, the process was frustrating. American Home Shield usually assigns a Sears company that comes from Virginia. There was an instance wherein a repair technician showed up and told American Home Shield that we weren't home, but they never even checked. I have a camera there. They saw that there was no vehicle and nobody called or knocked. We had to actively follow up for updates as well. American Home Shield told me it would be 24 hours before I get an update and sometimes I don't get one, then I have to chat with somebody to see if it's been processed. I've also had to threaten to have legal actions take place, and then it gets taken care of.

Regarding the repairs, it's been a bit of a rollercoaster. In some cases, things improved after the repair, like when our washer was replaced. However, the replacement also had issues as soon as we got it, so we had to get another washer again. Overall, I’d say things tend to be better than before, but in some cases, it hasn't been the best.

From my experience, I'd rate American Home Shield a 3 out of 5 overall. The product coverage is a 4, and the same goes for pricing. Their online tools, including their app and website, deserve a rating of 5.