American Home Shield Reviews

My AC unit was blowing hot air and I found out about it at night so I made the claim online in the wee hours of the morning. I didn't realize that the response would be so quick. The people came by at 9:00 later that morning. They did call several times but I missed the calls because I was asleep. It was Saturday when they came out and the technician was pleasant in his demeanor. He was respectful of the home and he explained really well when he spoke. He explained what was happening and how he was gonna rectify the problem, and he rectified the problem.

We had an air conditioner shut down. We submitted our claim to AHS over the phone. The representatives were fine. We had no problem. They were able to get the contractors out the next day. The contractor walked us through what had happened. He came in, he put booties on, he went outside, he checked everything out, went upstairs, where the air conditioning unit was. And he was very polite and well groomed too. He also called us, and we had a blow-by-blow where he was. He said, "I'll be there in approximately 45 minutes." He emailed us. And then, it was about 30 minutes later he was there. So, he told us what part of the area he was in. He wasn't in Dayton at the time. And we had no problems at all.

The washing machine broke and filing the claim for it was outstanding. Dealing with the guy and having the repair gone so quickly were great. I was very, very pleased. He made my washer work great so I have no complaints with that. The claim previous to the GE claim was a leaking pipe in my wall. We were losing 10,000 gallons a month out of the pipe coming from the hot water heater. I went through 3 different plumbers that came out here and not one of them could do the work because they didn’t have the right detector to find out where the pipe was leaking.

I had some outlets not working, so I called American Home Shield. The rep that I talked to over the phone was professional and helpful. They sent out Washington Electrician Service within the same week. They were quick and effective. The tech told me what the problem was, and a fuse had to be replaced. My things were up and running, so I was happy. And I've told my mom to think about getting American Home Shield.

When you do need to talk to somebody live from American Home Shield, the wait time can be pretty lengthy. I tried to call in and talk with a rep, and I was on hold for close to 30 minutes before I got somebody. Still, the policy is pretty robust and it covers everything we need it to. So far, we’ve had two contractors that have come out, one for a washing machine repair and one for the air conditioner. The one for the AC was fantastic and professional. The one with the washing machine, I wasn’t super impressed. He tried to jerry-rig it the first time and that didn't hold, so they had to come out a second time. It didn't cost us any extra, but it was an inconvenience in terms of time. The air conditioner recently wasn’t blowing cold air, and Cote's Mechanical came out and changed the blower motor. I did that claim online because it happened in the middle of the night, and I was able to get on early in the morning and get that started before they got busy.

American Home Shield sent a contractor who found out that I had galvanized pipes. They should have stopped, called their office, and then talked to me before they went any further. But what happened was they cut my galvanized pipe, jeopardizing all of my plumbing in my mobile home. So basically, they came back and said, “We’ll waive the $700 fee for the hot water heater, but it’s gonna take you $6,000 to redo your plumbing now.” I live in a mobile home, so the pipe is up in a cabinet. They jeopardized my flooring by cutting so many holes in the flooring on top of cutting the pipe.

Generally, I’ve been happy with American Home Shield. I just had a problem with the plumbing and they sent somebody right away. However, I’ve been having trouble with my air conditioner. It needs a new coil. I’ve had American Home Shield call out for the last couple of years, and each time, all of the Freon would drain out of the air conditioner and they kept patching up the coil. Finally, when a repairman came, he said, “Can’t keep patching it. It needs a new coil.” He said he put in for American Home Shield to arrange to get the new coil and that was in April. The temperature’s been over 90 degrees every day here in Florida. I’m in my 80s and I’m suffering from the heat. I keep staying with other people. I keep trying to stay out, in stores, just to keep cool. It’s a crazy way for me to be.

There was a stain on the ceiling in the bathroom, which led me to believe there may be a leak in the bathroom above it. I called American Home Shield and the contractor said they were gonna be out at a certain time, and they were. It was a very good experience.

When I pressed the button inside the garage, it wouldn't open. And it wouldn't even click to come up, so it was completely dead. I went online and got a service appointment through AHS and the folks came out. The appointment date was the week before July 4th. The contractor told me he had to order a logic board, but I never heard from him again. And then, I called Home Shield, and they got them on the phone and they said that they were waiting on the order to come in.

I did an online claim with American Home Shield and the process was fine. The contractor responded quickly. They were great. They were very responsive and handled the problem very well.

We weren’t getting air like we normally do. It didn't seem like the AC unit was cooling off. American Home Shield offered to send someone out. It was a special deal to clean the air conditioner. We decided to do that ‘cause we were having trouble. When the guy form Prime Air came out, he did spend quite a bit of time taking it apart, cleaning it, and doing everything. But still, it didn’t really do anything. It just couldn't solve how things were. He had come back and said a part or the whole thing needed to be replaced. American Home Shield doesn’t get the air conditioner that we had before so they had to put a different one in.

Airboss came out last month and they checked my air condition. The guy checked on the outside because it was frosting up on the outside, and one guy came on the inside. And then, he pulled the filter out and said, “This is the problem. You need to change your filter more often.” I usually change it out once a month, but I have let it ride to two months this time around, and that was causing my problem. As a matter of fact, they came out twice, because I was concerned about something else, and the guy told me that the best thing to do was get a cleaner and to clean my coils. He explained to me how to do it, which I did. And everything’s ran fine after that. They were nice as well.

My AC wasn't working and after I submitted a claim online to American Home Shield, LJR Industry contacted me within 24 hours. It took 4 days to get an appointment as they said that was the soonest appointment they had. Their tech provided great service and checked some other stuff too just to make sure everything was working correctly. The AC has been perfect since the repair.

My experience submitting my claims with American Home Shield has always been excellent. Sometimes, I do it online and sometimes, I do it over the phone. Online, the process is very easy. And when I call, the interaction with the claims representatives is second to none. The level of services are excellent. Every time I talk to somebody, I am given an expectation on time as to when to expect the contractors out. It's normally within 24 to 48 hours.

We had a couple of issues with the sink. The actual sink faucet was not working properly. It broke off. The garbage disposal was not working too and we had a tub that was filling with water but it wasn't draining. I was able to do all of that under one claim with American Home Shield. I called on a Sunday and the contractor came out on Tuesday. It took them less than an hour to get it all taken care of. They were wonderful and very professional. They immediately looked at the problem. They gave me options and let me be a part of what I needed to do and also gave me information about how I can remedy things in the future.

The AC wasn’t blowing cold so I submitted a claim online. We got some expectation on when we would at least hear something from the contractor and it was accurate. Altus Air Conditioning came and did what they were supposed to do. Everything has been fine since then.

My garage door wasn't working properly. It was opening but it would get stuck or just go down and come back up. Filing the claim for that online was easy and then Capital City Overhead Door came out. They were very friendly and helpful, and the fix was something simple. My experience with American Home Shield was good.

United Air Temp had to come out for our air conditioning unit. I submitted the claim with American Home Shield over the phone, and I had excellent interactions with the AHS reps. I like the expediency of the service. The contractors were here the next morning. They were very informative. They let me know exactly what the problem was. They completed what it was they had diagnosed, and we were well-pleased.

American Home Shield replaced our furnace in January of 2018 with a company called Sundance. Then in about March of 2019, our furnace died. So, we called American Home Shield again and they sent out the same company, Sundance. Sundance came on three different occasions to check things out, order a part, come back, etcetera. They said they were done after two visits, yet we didn’t have any heat. It was only cold air. So, on their third time, the guy came out and said it was all done. However, we were still using our furnace a little and it was making a sound I could hear up in my house. It’s below us and I knew it wasn’t right.

American Home Shield is a good company. I've been with them for several years and I haven't switched because of the reliability and the service that they provide. I've had a lot of other friends that have had other home warranty companies, and they've always had some kind of a nightmare story. I have not had that with American Home Shield. Filing a claim has always been simple. American Home Shield has always put in the claim and identified the company within pretty much less than an hour, and they provide me the information to the company. If I wasn't able to call the company, the company does call me within the 24-hour allocated timeframe. I usually call them, and I always get an appointment faster that way.

I had a claim where American Home Shield sent us an appliance company, Vector Appliance. They were awesome. They responded really quickly and sent out the guy to check the appliance. He fixed it on the spot. He knew what was wrong and was able to repair it. He had the parts with him. He did his job and I was satisfied. He was really fast. However, the people from Fidelity Appliances who American Home Shield sent out just came and looked at my refrigerator and left. They didn’t do anything. They came in their own personal vehicle. It didn’t look like a company vehicle at all. I was told that they were supposed to call me ahead of time to let me know that they were on their way, but they just showed up at my door.

AHS had Central Virginia Heating and Air Conditioning come out every time. Recently my AC stopped working. My initial diagnosis seemed to be that it was the exterior fan on the AC unit. And that was the case. So, they came over, popped in a new fan, and everything was working. They checked, made sure everything was good to go, and that was it. It was pretty straightforward.

We had to make a claim that had to do with the water valve under our sink. My wife did everything claim-wise with American Home Shield. She was very impressed with the gentleman from High Priority Plumbing & Service that came and did the work. He was the only plumber that we had that she was very pleased with. She said he was very helpful and courteous. He was very good and he went the extra mile. Since the repair, everything has been working very well. We've had several other things that we put in claims for with American Home Shield. We thought they would be covered but they were not. But this particular claim with our water valve was very good. The plumber is somebody that I think American Home Shield should wanna keep on the list.

Since July the 4th, my freezer has not been working. American Home Shield got a guy out. He said it needed a new compressor. The home warranty said because the refrigerator was less than two years old, they’d have to send someone from LG out. So, they mailed the compressor and sent it to my house. It sat there for three weeks. The guy came out yesterday and said, “Oh, they sent the wrong compressor. We’ll have to send another one.” And the dryer’s out and the control board, and they can’t come back until August the 2nd. This is really hard for me because I’m presently working in another city right now. So, I will never buy an LG refrigerator again. And I only got that one because the other LG went out, and the warranty company had to replace it with that one.

American Home Shield is timely and sends out good professionals to help correct situations that arise in the home. Certified Heating & Air recently came out for an air conditioner not keeping up. It was a cooler day, so the guy didn’t really find anything that he could change at that point. He did go over the different tests that he ran with me, and just said that he wasn’t seeing anything. He did recommend a few things and kinda helped us with a little bit of cleaning of the outside unit so the air conditioner has been better. It’s still not keeping up exactly, but it’s not as bad as it was.

My air wasn’t working for three days, over the weekend. I called AHS Monday and they were able to send someone out on a Tuesday. I had to call to do a follow up, and only because that company uses text messaging system, and I didn’t receive the text. But when the technician visited my home, he was prompt. He called me and was there when he said he would be there. The technician was extremely nice and knowledgeable. He explained in detail what was going on with my system, what he would be doing, what he did, and recommended things that I should do just as far as the upkeep over the next year.

We were very much pleased with the attitude and knowledge of the tech that came out for our air conditioner. He spent a lot of time trying to figure out the reason. The controller was broken and he replaced it with a new one. I also had some questions and complaints regarding how our air conditioner working, noise outside and inside, and he also checked on these. He was very attentive, and he was in no rush. So, it was excellent. But one time, American Home Shield declined my request to replace a broken air conditioner and I had to buy in on my own money.

Recently the air conditioner wasn't working at all and wasn't cooling our house from the heatwave. We called American Home Shield and they gave me three different companies that do the work. The contractor arrived right on time, though he didn't derive any changes with the mechanical systems. He did check it out and he was right that the mechanical system wasn't big enough to come in through the house. I'll probably use another service because there were changes to the appointments, and it was difficult to be in contact with the direct service provider.

One of the parts had went out on our AC unit. And it wouldn’t come on at all. I submitted a claim with American Home Shield on a Saturday, the contractors were out Monday, and everything was back to work. My experience was outstanding. American Home Shield is doing a great job.

My AC was not cooling as it should so I filed a claim to AHS online. The contractor that AHS sent was good. He was straightforward and honest. It's cooling now. But instead of just putting a band-aid on my air conditioner, they should go ahead and get a new one ‘cause the mechanic said it would probably leak again in the future.

American Home Shield's website was very easy to navigate and sign up for. I filed a claim online when my garage door was stuck. When the contractor came out, I started talking and he just let me talk. And then he told me that he already knew what the problem was and that it was a spring. So he got it replaced for me. It was a very, very easy experience. The issue was located and my garage door is still working after the service.

It's very difficult to file a claim online. The computer website wouldn’t load properly. I had a previous claim that I did not get service on that I was charged for that I then had to pay for then wait to be refunded. I ended up having to call and talk to somebody and it was crazy. The company that the claim was sent to didn’t have my right phone number so they were trying to call me and I was trying to call them. They weren’t able to get in touch with me so they then put in a cancellation of the claim. When they did that, I was charged but it didn’t go through on my credit card and I didn’t know I was being charged ‘cause nobody had shown up. When I then called to make a new claim, they said that I had a past due amount so I had to pay. The refund came back and it didn’t take too long for that but I still had to pay for that before I could put in a new claim. The reps were very kind and professional but it was just the hassle of trying to get it all straight.

Appliance Protection had been out two weeks ago to advise me to defrost the freezer and get the big chunk of ice out of there, which I didn’t even know was in there. I filed a claim recently because I wanted them to do a second check on the freezer. Everything was fine, but I just wanted to make sure that the drain was draining. The contractors were fine and everything is good with my experience with AHS.

AHS had someone come out to work on the electric water heater that was leaking water from it. I went on the American Home Shield website and just filled out a ticket. It was quick and easy. I got a confirmation that the ticket had been placed. And then, as soon as they assigned a company, I got a follow up email that said they would be coming out. The gal that called was pretty good and easy to work with.

They send companies out to evaluate the problem and you may find that you're not happy with them and their decision. They do not stand up for the pain customer! They did not care but I was unhappy with my service.

As a condition of my home purchase the previous owner got a 1-year warranty from these people. On May 23rd I called and reported that my air conditioning is out. They hired a repair company that came twice, and broke it further. Then they sent another company that came and didn't fix it, and came back telling me they needed parts. Now it is mid-July and I still do not have air conditioning, and this is Florida. This warranty company is an disreputable money-grabber that hires sub-standard contractors and hopes to cash in while its customers get screwed. HIRE YOUR OWN CONTRACTOR or FIX IT YOURSELF.

Before sign up with this company carefully read their small exclusion text, most likely you will not understand what those exclusion means until things happened and they declined your coverage. Don't listen to sales reps if they told you it's cover 100%. Sales reps basically lie to you to get you to sign up.

It's been over a month that our fridge had not been cooling properly and makes no ice. One part was replaced, 3 repair companies have given different diagnosis, 5 service calls and still not working! It's unacceptable to have a warranty and not have Refrigerator repaired or replace over 30 days! This becomes a health issue for me and my husband who is a diabetic. His medication requires refrigeration! This company has representatives who are based in the Philippines and it's difficult to communicate effectively. This company is not serving my family and I well.

I signed up a contract with American Home Shield (AHS) to provide home warranty service for a rental property in Sacramento, California. I chose the Combo Plan. I paid $39.95 per month and $100 flat fee per service request for covered items. I submitted a request to repair air-conditioning on 5/30/2019. I was charged $100 per contract for the out-of-pocket cost for this repair on 6/1/2019, and I was informed separately on the same day that Allright Mechanical would be the one coming to repair. On 6/4/2019 a technician from Allright Mechanical came to diagnose the problem, and I didn’t receive any communication initiated by either AHS or Allright Mechanical until three weeks later on 6/25/2019.

We came in to a very hot house as the air conditioner was not working. It was a Sunday night. I started a claim with American Home Shield online and I ended up calling them the next day. I wanted Anytime Air Conditioning to service me but AHS assigned me somebody else. Anytime had been to my house before and I am really pleased with them so I asked for my contractor to be changed. AHS took care of that which was great. My technician was fabulous and I love him. He got my air conditioning working. Everything was great. I was very pleased with Anytime.

The pool heater and pump were broken so I filed a claim with American Home Shield online, which was fairly easy. The contractor they sent out, though, never showed up after weeks. After a couple of weeks, I called and American Home Shield reassigned it. The tech who came out was very good.

My ceiling fan wasn’t working. I filed the claim online to AHS and it was an easy process. It took a couple of days for the contractor to come out. He was very professional and did excellent work. He was very detailed in explaining what was causing the issue and what he needed to fix it. Everything is working okay now.

When I had a plumbing problem last March, I submitted a claim to AHS and I was disappointed with the contractor that came out at that time. I had ended up getting another plumber through AHS to come out and correct the situation. Recently, I had a flood in my kitchen and I had to stay in a hotel. And my air conditioning went out and the same contractors that I had a problem with previously told me that they would be here between 12:00 and 3:00.

I wasn’t getting the suction through the skimmers that I thought I should and I submitted a claim online to American Home Shield. It was simple and there was a place where you could put some comments. I’ve filed several claims and they’ve taken care of them. The contractor came out and showed me a filter that I wasn’t aware of. He cleaned it, fixed it and since then, everything has been good.

When our fluorescent lights weren’t coming on, my wife submitted a claim and the process wasn’t hard. The contractor got out for the service quickly, but they didn’t fix anything. They’re very poor. They came back and said they think our problem may be that we needed new lights. If they came out there and checked it, it would be a relief to find out what the problem was, whether it was the lights or not. They also said they fixed one and one came on intermittently, then the other one didn’t come on at all. So, I went out and bought two sets of $6 fluorescent lights and they worked perfectly.

Our air conditioner wasn't working recently, and De Hart Plumbing was out the next day and they were very professional. The work they did was excellent. It's the third claim I filed with American Home Shield and all three times were pretty easy.

My wife submitted the claim for one of our outlets that wasn’t working properly. It took about a week for American Home Shield to get somebody out for service and the technician was in and out real quick, maybe 30 minutes. The breaker thing flipped where he had to push the button and it was simple that he was able fix.

American Home Shield reps are always really good when I submit claims over the phone. I had an issue with the toilet sounding like it would be blown up when the water came back on after being cut off because of the new houses they've been building down the road. A tech from K & S Plumbing came out and he said it was the trash in the lines that was doing that when they started the water back up outside. He fixed it and the toilet is working perfectly now. I also had a man out for the icemaker the same week and he was very, very good. I always recommend American Home Shield. I think they're fabulous.

I had some issues with my toilet and the bathtub. I submitted an online claim with American Home Shield and it took 24 hours for the plumbing guy to come out for the service and he was excellent. He is a very professional guy. He explained the issue very clearly and he took the extra mile to put a little more work to not have to buy a part and save AHS a little money. And the toilet has been perfect since the repair.

Submitting a claim online to AHS was pretty easy. I put it in on a Saturday. I didn't get contacted until some point on Monday. And then the contractors came out a couple of days after that. The contractor was great, very professional and very thorough. He checked it out to make sure that it was fully charged and he did what he needed to do. Now the AC is working as it's supposed to.

Legum's Heating & Cooling came out a couple of weeks ago after I called American Home Shield for a broken ac. Legum's was absolutely the best. We love that company. We're glad that AHS called them because that's a great company. The ac has now been working great.

My dryer was not working as it should have. There were still some things that were never addressed when it was serviced almost a year ago. So I called American Home Shield about it since I don't think that my dryer was completely fixed. They agreed to dispatch again. They sent me out a new repairperson and did not charge me for the repair. So this was a follow-up service and it was ultimately resolved. The contractor did a pretty good job. But what I love to have for it is a little more proactive on the front end. Sometimes, if you have a repair, American Home Shield would send you out a repair person, and that’s kinda where they conclude their work. They may converse with that person. They may agree to some repairs, but I don't think they follow-up terribly well sometimes.

I had a shower that had a loose compression fitting. It was leaking water which would then drip onto my bedroom ceiling on the first floor. I submitted a claim online for a repair to American Home Shield and they contacted Red Hawk. Their customer service was awesome. They put my information and followed up with me. Within 24 hours, Red Hawk contacted me. The tech tightened the compression fitting and told me how to monitor it to tighten it in the future. I'm glad I have AHS. They provide a much-needed service.

I had an issue with a dripping fan in the furnace so the air conditioner was freezing up. It wasn't blowing any air. I tried to submit a claim with American Home Shield online but it didn't go through. I had to make the phone call and it was very simple. They sent McCormick Mechanical and the service guy who came was great. He was nice, friendly, easy and he went straight to work. The fan in the furnace was replaced and it had been doing good since.

We had an issue with the Whirlpool washer and dryer. The washer was acting up. The spin cycle didn't complete. And with the dryer, the handle was broken, and they're practically brand-new. I submitted a claim to AHS over the phone. The reps were very helpful and very prompt. The person that came over was very competent, very knowledgeable, and very helpful as well. He showed me everything that I needed to take care of with the washer and fixed the problem in less than one hour.

Our air conditioner wasn't blowing cold air and it was late at night when I submitted the claim online to American Home Shield. I got a text right after that and then, I called the company early the next morning. They called me back quickly once I left a message. The contractors were out that afternoon. There was a gentleman and he had a trainee with him. They were both very friendly and hospitable. They even changed the air filter for me and got the parts switched out and everything in about 45 minutes. The experience with AHS was great. We only used our warranty once, so we probably didn't get the full money out of it but when we did use it, it came in handy.

I went under one claim with American Home Shield, and I did it online. Their online process was easy. The contractor, Southeast Appliance, was within the area, so it took them 24 hours to come out. The contractor was working on a dishwasher and a washing machine. He had fixed the washing machine the same day he came out. He had the part we needed on the truck. But for the part for the dishwasher, he ordered it and he came back. He was just here today, and they sent him the wrong part. So he has to reorder it. And he said it'd be a day or two, and he'd call us and come back. He was excellent and it was a really good service.

I had a plumbing issue and the tech was great. I also had a claim for my washer and dishwasher. With my dishwasher, the contractor just had to replace a keypad, but when they did that, now my dishwasher leaks. It didn’t leak before or else I would’ve included that as part of the problem. I called and the guy couldn’t talk so I texted him the problem. I asked for someone to come and check out my dishwasher when they’re back up here. He just asked if it was recall and he hasn’t been very responsive. The tech fixed my washer though, and so far, it’s been good.

My AC went out in my upstairs unit, and it was hot. It took a few days for the service provider to come out but I’m sure he was busy. And they charged the system. Within two to three weeks, it was not cooling again. They determined the evaporator coil needed to be replaced. That was what they did, and I’m cool again. I did the claim with American Home Shield online. The process was very easy and they got back with me within 24 to 48 hours. My experience with American Home Shield was great.

Submitting a claim with American Home Shield is very easy to do. The website is very intuitive and I’m very impressed with it. I’m more impressed with the service, though. It's very quick. I've used it twice already. I used it once for the free AC maintenance and I was pleased with that because they sent people that were certified and had really good ratings.

I made an online claim for the dryer and the only issue that I had, which I called in and American Home Shield took care of right away, was the original person that they assigned to me didn’t call me. I started calling the second day and he wasn’t answering. I realized that that person lives down the block from me and I know exactly what house they work out of, and there’s nothing but issues with that company. So, I called in, I told AHS I didn’t want them in my house and they changed the person real quick. The new repair person was awesome. He got in touch within the same day and had me send a picture of the sticker on my dryer. He asked me what was wrong with it, I told him and he came. He already knew what was wrong and had the part in him. He was in and out of my house literally in five minutes.

My ceiling fans quit working so I called AHS to file a claim and the contractor came the following day. They did good work. I was impressed by their professionalism. They came on time and got the work done quickly. The first day they inspected the ceiling fans, and then ordered new ones, and then came back the following week and installed them. The ceiling fans are working great.

My most recent claim was regarding a cut-off valve change for a laundry and washer, and under the sink kitchen. The contractor was pretty good. I wanted updated items so I had to pay extra, but they were very friendly and did a great job. American Home Shield was helpful, though initially, they made a mistake. There were two items and by mistake, they issued only one order which created a mess. I had to call them four or five times and every time, there was a different representative. I had to keep explaining my situation again and again. Finally, they were able to resolve it. Also, they issued the second work order to a different company. I again had to call them to make sure it went to the same company because that way, I could get both things done at the same time. Overall they tried their best, but the representatives still need some training in order to make sure they understand the situation quickly.

Illinois Garage Doors came out to service the garage door that didn't work. They replaced the garage door opener. I did the claim with American Home Shield online. It was fine. I’ve done it before. And navigating through the website was easy. They gave me a timeline of like 24 hours that I'd hear from the contractor. They met that. Also, the contractor's service was excellent. He did everything he was supposed to do. American Home Shield was very quick and very professional.

My wife submitted a claim to AHS because we had an issue with house plumbing. There was a leak. They got somebody out here in three days and the quality of work that was provided was fine.

My dryer was not heating. I submitted an online claim with AHS and it was easy. Then it wasn't very long when the contractor came out. The young man fixed the dryer for me within an hour and his work was great. He also explained everything to me very well and now, my dryer’s running beautifully.

When we had some very warm days here in Arizona, I noticed that I wasn’t getting any cool air out of the air conditioner. I filed a claim with American Home Shield on the phone and that was pretty easy. The first person who arrived was, I believe, the owner of Jungle Cat Heating and Cooling. He made a quick analysis and basically told me the primary thing that was wrong at that time. From the standpoint, I was very pleased. They even wanted to come the following day but I asked them to wait until the day after. So it was two days before they came out. Although I'm very pleased with what Jungle Cat has done for me so far, I'm not entirely pleased at the moment. I'm not convinced that my air conditioning system is quite working the way it should be. I have hesitated to call them again simply because it’s difficult to describe the problem that I'm experiencing.

I went online and submitted a claim, and I paid for it. The contractor came out the next day and he was friendly and on top of his job. Plus, I got my AC fixed.

I had plumbing work done on a boiler and when the plumber came to turn the power off, he said that there were two switches that were not clamped and that they had to be clamped because it was dangerous. So I called for A&S Electric to inspect the box that I had. The electrician came and apparently, some work had been done here at the house and they had broken it but didn't tell me.

I was having issues with my air conditioning unit and I called American Home Shield. The contractor had to put a pound of Freon in. But the next month, the blower motor went out. And then they had to put another half a pound in the same unit the next month. I wasn’t happy with the guys that American Home Shield sent out to my house. It didn’t seem like the tech was very thorough. But every time I’ve called American Home Shield, the reps have been really very pleasant and nice. I would definitely recommend American Home Shield.

I file my claims with American Home Shield online and it's very easy. I had a claim for the dryer that wasn't working. I filed that claim on Thursday and the guy from Moen Electric came out first thing on Tuesday morning to see the outlet and stuff. They did a replacement with the outlet. He didn't have the outlet part he needed and had to get back to the store and get it but it only took him about five minutes. The professionalism and quality of work were really good. The dryer has been working great since then.

I set up the appointment for the air conditioning that was not working and Chesapeake Comfort came out within 3 or 4 days after I filed the claim. They were very knowledgeable and professional. They got the job done. It was a pretty good service from American Home Shield. It came with the sale of our house and it probably saved me a lot of money because I don't know what a call like that would have cost.

I submitted a claim to AHS for our air conditioning unit. I called them and told them what's wrong with the appliance. They were great and very helpful. They contacted somebody and that person called to make some appointment. The contractors have been very nice. If it's an appliance that's similar, like we had the air conditioning people here a couple of times in the last few years, and AHS always sends the same company we were working with before. It's a very simple process and never had any problems with AHS. And we used them six times since we've had them.

Everything was great for the claim about the locks. It took the contractor like 3 days to come out to work on my keys. He was super helpful. He even told us about a lock that's in the back that we'll have to change in the future, and it just wasn't as sturdy. He also helped us with our T code and how to use it. He went over and beyond for us and that experience with American Home Shield was amazing. But we are right now trying to get somebody to come out for our water heater and that hasn't been the best part. We aren't really having a whole lot of people calling us back or getting back to us in a timely manner. The first experience was great but the second one is a little tougher for us. They said they're gonna call us and they haven't. My husband had to call again, then they said they're calling back. We are taking cold showers right now and we don't even have a date of when they're gonna be coming out.

I filed a claim with AHS for the garage door. Teddy's been out twice. He's very nice and professional. He seems to take care of it, and then it just starts right back up again. And it's never done that before. The garage door quit working, and he came out and fixed it. And then after he fixed it, it would start making this loud banging noise just as it was closing. So, I called, and he came out a second time and adjusted it. And it seemed to be working fine. And then, a day after he left, it started making that same banging noise again. The problem hasn't been solved.

I've been with American Home Shield on and off. Before, it was about three years in a row, and then I shut down, then again joined them. It’s been a good experience, but this time, I got stuck. We’re still working on my refrigerator. The contractor came and said it's not repairable because it’s old and the part is not available. This refrigerator is $9,000 plus tax and installation, and AHS approved me only 2,900. I talked to the representative and they said that's their limit, so I don’t know what to do. I’ve been trying to shop around. I googled it and I went to a couple of stores, but none of the brands have my size of the fridge that is less than 9,000. I can live with any brand, but I cannot afford another 6,000 to put in. Still, American Home Shield is great.

I’m very dissatisfied with American Home Shield. I am still having an issue with the air conditioning. What’s taking so long is they sent out repair people that don’t have any idea what they’re doing. The switch blew and the air conditioning guy said, “Oh, this is an electrical issue. You need an electrician. You need to call American Home Shield and tell them that I said it’s a problem with the electrical.” So I called American Home Shield. They said to let them talk to the contractor. They talked to the contractor and he said, “It’s an electrical issue. There’s nothing wrong the air conditioner. It’s fine.”

My home warranty with AHS expires in 2020 and I will not be renewing it. AHS customer service reps need training. The A/C in my home went out at 3:44 AM in the morning, I placed a service request online at 4:00 AM and was assigned a service company for repair. I tried all day to contact the service provider to set up an appointment, I was unable to get anyone on the phone or leave a voice message because the company mailbox was full. I live in Texas and by 4:00 pm the inside temperature in my home was already at 90 degrees. I was trying desperately to keep not only myself cool but a small puppy.

Buyer beware with this company. My first and only claim with this company was when my AC went out at the beginning of the summer. The "vendor" they sent out did not do much of anything except stand in my backyard and talk on the phone. I was informed his "diagnosis" of the problem would have to be filed with AHS and then they would determine if it was a covered service. They came out on a Friday, and I still had not heard anything by Tuesday. I tried multiple times to reach this "vendor" (an AC service company I had never heard of) by phone and by e-mail without success. I finally heard back from AHS that the AC compressor was broken due to hail damage and they would not cover it. This did not sound right to me.

Really bad service. 8 mos ago, our boiler was serviced. Now it has died. After waiting 3 days, the wrong tech was sent. We have not had hot water in 3 days! I was on hold for over 1:15 & now must wait 1 more day.

The repairman came to fix dishwasher and had to order a part which meant he took the back off and looked inside. He came back to put the part in along with another repair person then said motor went out on the dishwasher and it had some debris. He showed me the plastic pieces. He also said the way the dishwasher is made it shouldn't get any kind of small plastic pieces falling into the motor. Told me he'd have to call the warranty company and I kind of figured they may not cover that. But he went and told the warranty company it was from a bug infestation. So if you've been in a house five years but it was built in 77 I'm sure there is a dead bug somewhere so AHS probably gets out of PAYING claims because of that. I guess it makes the repair contractors feel good to make customer feel bad/don't warranty. The repair people are there for the warranty company and not the customer. Read your contract!

My valve broke on my shower in a house that is 20 years old. I submitted a claim, took 3 days to get an appointment. Plumber inspected and reported that the valve was not normal wear and tear. AHS declined my claim without notification. I called customer service twice and was denied an opportunity to talk to a supervisor. Customer service rep instructed me to pay for a 2nd opinion. Each time I request any type of service from AHS all I get is a technician that is trying not to do the work or accomplish the repairs outside the warranty contract which is always excessive charges. I WOULD NOT RECOMMEND ANYONE TO USE AHS.

Updated on 07/11/2019: So after 60 days of having no air I am told by the vendor that I had a leak in the access line and it's not covered by American Home Shield!!! After 7 visits this is what they come up with! I call and get a 2nd opinion and the new person says that it is the FREAKING HEAT PUMP that is broken and it IS covered by American Home Shield!!!! To say that I am furious would be saying it lightly. At this point we have come out of pocket $1000 for misc parts and they still can't get it right! When you call "customer service" they say whatever is needed to get you off the phone and are not helpful at all. If I were you I would think twice before paying money monthly to a company that cares nothing about your account! DO NOT OPEN AN ACCOUNT WITH AMERICAN HOME SHIELD!!!! BE WARNED.

I usually never write negative reviews. I signed up for a one year contract with American Home Shield on August 2018. I called them twice for services where each time they charged me $100 on top of my monthly payment, which I agreed to. First, they came to fix my microwave. It has been acting up since then but randomly. Second, they came a few months ago to check my furnace and told me they would get back to me to inform me if they could fix it or not. I never heard back from them. Not an email, not a phone call! And now when I call them about the status of my furnace claim they say that it has been closed.

To Whom it may concern, Being a member of American Home Shield for over a decade, I never had any major issues with my appliances and related systems. Unfortunately, this summer after roughly 14 years of being member I had to utilize my membership as my AC Unit has went out in this Alabama summer heat... Here is my current experience. I purposely tracked and logged all my dates and phone calls along with ID #'s from said employees to give the most accurate and factual review as possible.

We contacted AHS regarding a leak in our wall (turned out to be slab leak) but one one would come for a week! We finally got someone on our own. Then we called about our dryer and the contractor they assigned (AG Appliance Repair) couldn't come for a week. We scheduled our appointment for 12 to 4 pm (4 hour window) but the repairman showed up at 8 am and complained that no one was home! AG called the next day and wanted us to wait another week to come out.

I placed a service call for water dripping from A/C vent. Took a few days, but service provider came. Charged me for Freon (which I understand is not part of service warranty), and said repair made. Very next day, still dripping water on my furniture. I put in another service request. After several days of no contact (service provider never answered phone after many attempts), called AHS. Was told that they would make direct contact with provider or change provider. More than 24 hours later, still no service. Called AHS again, repeated same conversation and STILL waiting, 6 days later...

Last May, it was 118 degrees and my air conditioner stopped working. I could not get through to AHS on the phone. I had company at my home on and had no other place to stay. (AHS does not send workers out on the weekend or on the same day of your request for service.) I could not wait until Monday to have my Air Conditioner fixed, so I had it fixed. It cost me over $2000.00 to get the compressor fixed and I spent months trying to get AHS to reimburse me. I spent hours on the phone with representatives and supervisors and they stated that they have a policy that you cannot get another service person to fix something. What would you do? It was a life or death situation. After months of calling and letter writing AHS finally reimbursed me for only 1/3 of the total cost. The sad thing is they don’t have an emergency number when the issue comes up close to a weekend.

The AC wasn't cooling so I went online to file a service request with American Home Shield. That was simple to do. That was a Friday and South Belt came out on Monday. I had dealt with the same guy before so I had no problems at all. The experience was perfect in terms of his work and professionalism, and everything is good now.

I called American Home Shield to have our AC problem fixed. Their rep said they'd get right on it then I got a notice via email that Rose Heating & Air Conditioning Service was coming down from way up north. But they serve Napa and it was taken care of. It was a real hot spell here, so they had to go outside the city limit to find somebody. The tech who came out was very professional. He went right to the source and confirmed that it was a blower fan rather than the Freon or whatever they used to cool. So, he went up into the attic then had some test equipment and confirmed that it was the capacitor that was faulty. And he had the capacitor in his truck. He put it in and it worked fine. All in all, AHS took care of everything and it was a very good experience. There was no hassle and I was completely satisfied.

We were having air conditioning issues where the compressor on the air conditioner stopped working, so A-1 came out and replaced it. It took close to 48 hours from the time that we put the claim in at American Home Shield, but we put it in on a Sunday so it was to be expected. Quality of service was fine as the techs were professional and quick. I was very pleased.

The last claim with American Home Shield is for the plumbing and that worked out pretty good for me. The contractor was great. When I first filed the claim, they called me the next day. The day after that, they came out so everything was real quick. The tech they sent out, David, was a real professional. He took care of all my needs. They did both bathrooms 'cause I was having problems with both toilets. There are no issues so far so that's good. He told me I had 60 days. If the same thing went wrong, they would come back out. Submitting claims with American Home Shield is fairly easy. We just call on there, they just send out a contractor for what my issue is, and I go ahead and make my payment.

I filed a claim for the dryer. The heating element went out. I like talking to a rep when submitting claims. The reps are very knowledgeable and well experienced because they give me what I need and the information once I have submitted my claim. All my experiences have been very well with them. I've been with American Home Shield ever since I bought my house in 2003 and all the contractors that I have been with were very professional. They came out and let me know what the problem was. They also let me know if they had to order it and if it was gonna take a couple of days. So, I've had great experiences with all the contractors. They took care of the problem every single time.

My heat pump was acting up so I put in an order with American Home Shield. Technicians came out and found out the unit had frozen and they charged it up with Freon. They also gave me some tips on how to keep my unit healthy then they went on their way. They were efficient. The heat pump stayed working. All this was in the middle of a move. I sold my old home and I now have American Home Shield on my new house in Savannah, Texas.

I'm glad I have American Home Shield. It's a good thing to have. I filed a claim over the phone for my compressor that went out, and the process was easy. Mighty MC came out, and the work they did was awesome. My fan used to be loud outside, and you could hear it. As soon as you open the door, you could hear the thing outside. Now, you can't even hear it. It's quiet. It was like he went an extra mile and took care of the fan.

We had some problems in the bathroom and I called American Home Shield. They got me the company who helped me. I wanted to make sure it was covered by the insurance. The contractor came and he was very nice, knowledgeable and had patience. He fixed the toilet and the shower place. Right now, the bathroom is working good and I’m very happy with AHS. I’ve been using it for three years and the experience has been very good.

Our recent claim experience with American Home Shield was amazing. As a precaution, we already had someone come out when I thought the AC wasn’t working perfectly and got that all taken care of. Within the next couple of months, it had the issues that were discovered. The tech was amazing and very professional. He found the issue immediately. He knew exactly was he was looking for. He was very communicative with me, let me know the ETA, and gave me an opportunity to get home from work which is a 45-minute drive. He had a cancelled appointment and we were able to do it earlier, but he gave me such notice that I could get there. It was as smooth as it could possibly be and it was different within five minutes after he left.

I submitted a claim online to AHS for our garage door that was opening without us wanting it to open. It was very easy and on the second day thereafter, a contractor came out. The tech was really good and took care of the problem right away.

I called American Home Shield to file a claim for a washing machine that was not functional. Their representative was fine, but it was just that they had to schedule two times to come out and I had to leave from work twice. The contractor didn't bring the parts. I thought that was the point of giving AHS the model. The contractor had to come out. I had to leave work to come out. Then he had to schedule to come back again, but I had to make sure I was home again. And so, that was kinda inconvenient. Other than that, he was fine, professional and courteous. And everything has been fine since the repair.

I submitted a claim online to American Home Shield for the air conditioner and their rep got back to me the same day I submitted it. The contractor came shortly thereafter and I told him what was going on. He took care of it and did a good job. He was also very professional. The repair has been completed and the air conditioning has been functioning properly.

Filing the claim for the air conditioner was very easy. It took 24 hours for American Home Shield to get a contractor out once I did it. The contractor was very professional, very friendly, and got the job done quickly. The air conditioner has been working fine.

My fridge was leaking water and I didn't know where it was coming from. I’d come home and there’d be like pools of water on my floor. It was going on for about a couple of weeks before I made a claim because the first time it happened, I thought it might have been a spill or something and it didn't really happen too much again. Then we went on vacation and when we came back, there was water everywhere. My step-dad had come and looked, and it looked like the water drainage was overflowing. He wasn’t sure what was going on so I called American Home Shield.

Our air conditioning unit outside stopped working. It's an old air conditioner and it's a Concord. We submitted a claim with AHS and when the contractor came out, they replaced the fuse and got it running again. But on the next day, it died again. They came back out and said there was no fixing it, so they replaced it. I enjoyed the service and the guys that came out here did a good job. However, I've been told that if you set your air at 71, it stays 71. But when it’s extremely hot, it still doesn't seem to be able to keep up. Right now, it says 74 and it’s set on 71. It’ll probably go up to 75 then after the sun goes down, it’ll drop right back down to 71 where I have it set. I don't know if that’s normal or not because I’m not an AC guy but even a couple of AC people that I know say that when it’s that hot, no air conditioner is going to keep up completely.

Our sink was stopped up really bad. American Home Shield sent out Matt's Plumbing within a day after I submitted the claim online. This turnaround time is pretty rare, and that was wonderful. The plumber solved the problem without going overboard with it. Because sometimes the contractor would come out and say they would need to replace things, but the plumber was not that way at all. He took care of the problem and was very professional. Matt's Plumbing was an all around great company in general.

The AC was blowing but it wasn't getting cool. I filed a claim with American Home Shield online and ACE Heating & Cooling came out in three days. The guy that came out was awesome. He was very thorough and he explained everything. Then, when he said he didn't have the part, he didn't say, "Hey, I'm gonna come back in a couple of days." He said, "If they get that part in the shop today, I'm coming back today to get the air running." And he did just that. Everything has been fine since. I love the idea of American Home Shield. I think it's a great program and I've told a lot of people about them.

So far, the people that came out through American Home Shield have done really good work. All Brand Appliance Repair came out for my stove that wasn’t heating up. Filing the claim with American Home Shield was very easy. I called it in and the guy that did the work was outstanding. All Brand came within about a week, and the contractor made sure the work was done right. He did the stove, and then he also did the dryer that went on a blank. It wouldn’t work and he fixed it, and it runs perfectly.

We had a leak coming from my refrigerator. I went on the website for American Home Shield and their claims process was very easy and simple. They had someone come by the day after and it was very soon. He was able to come in and he fixed it right away. The refrigerator has been perfectly fine since and I haven’t had an issue. The guy that came was also really friendly and very fast at what he did. I was totally satisfied with the whole experience.

Our heat pump was shutting off every now and then. We went away for a few days and when we came back, it was 91 degrees in the house. I sent the claim to American Home Shield online and then I called the company directly. We paid for the guy to come look at it. He came out here, said he fixed it, and then he left. But I got ahold of him again and told him that whatever was wrong with it hadn't been fixed. He said he would call me back, but it’s been a week and a half, and I haven’t heard from him since.

I talked to an American Shield rep about my AC issues and at that time, United Air Temp Inc. couldn't get to us until the next week. I told her that I needed someone before then if possible. I have an infant. It was the weekend and it was supposed to be over 90 degrees. The rep was kind enough to refer me to the Bennett company. She told me to call them and find out when they could come out. I called and the receptionist there asked how many units I had to which I answered I had three. She said she didn't consider that as an emergency and she was not going to send anyone out until sometime next week. She said that if she had known that was the situation, she wouldn't have accepted American Home Shield's request.

My most recent claim experience with American Home Shield was great. It was easy to get a hold of them. They called me back. I was happy with the contractors. They stayed in touch with me and fixed my problem. My air conditioning was, at times, cutting on and cutting off. They told me and showed me what the problem was when they fixed it. It was a bad emergency cut off switch. My AC has been performing great since the repair. No problem at all even with the 100-degree temperatures we've had. I've had absolutely no problem with American Home Shield since my wife and I started using them. This will be the second full year. So, we'll be starting our third year with them in December.

Our air conditioning wasn’t working well. I got in touch with American Home Shield online and filed a claim. Central Suffolk was able to come out in a couple of days. The service guy was good. He addressed the problem that we had and fixed it the day he was here.

American Home Shield has great service and I always call and set up something when submitting claims. The air conditioner was leaking and not cooling, and I was given a longer time frame than what I expected but I asked if there was any way it could be rushed because I have tenants in the house. The contractors were out there the next day and they had to put Freon in the unit as well as unclog the drain line. I have AHS on both of my houses and I'm very happy with their service. I would recommend them.

This last time that we had to call American Home Shield, the experience was fine. The guy from Carolina Appliance did fix the stove within a couple of days. It was just one burner on the stove that needed to be fixed. But back in October, after the hurricane, we had all kinds of problems and it wasn't because of the hurricane. Our refrigerator was not working and our water heater was busted. It happened on a Friday and my husband called. We never had any service ‘til the following Thursday and their answer was it was not listed as an emergency. The guy from Carolina Appliance came out on a Wednesday. He couldn't fix it 'cause he had to go get something so it never got fixed ‘til Friday. The guy with the water heater came out on Thursday, came back with the water heater on Friday, but he came back with the wrong one. It was a nightmare and I wouldn't recommend American Home Shield.

My oven was shutting off, and I had three different appliance services that came out and looked at it. One said it's an electrical problem, but another technician came out and said it wasn’t. The last service provider came out about three times before they solved the problem. The oven has been fixed three days ago and I've been using it quite often.

The tech was very competent and very professional. He came and checked the stove out. We thought we had a damage after a lightning strike. He assessed the problem, got the thing to reboot, and we’re in business. I thought we fried the motherboard or something in the stove, but he was able to figure it out. My wife did the claim over the phone and it was within a day that he came out for service once the claim was submitted. He had an accent but was very polite and did a great job. I got no complaints. It was a very good experience with American Home Shield.

American Home Shield has been my home warranty since 2008 and when I have an issue on my property, I call them. The contractors are always professional. I have never had any problems with AHS and I’m satisfied with them.

I’ve had AHS for years, so the warranty works out good for me. Recently, I submitted a claim online for my pool pump and I didn’t have an issue. I also like the contractor that they sent out, Mike Matthews Pool. I had dealt with him for many years and he did a great job. The pump's been working normally since the repair and I’m glad I have AHS.

My VAC went down and I called American Home Shield. They were nice, but I’m gonna leave them and go with another company. It takes days for somebody to come out. They finally brought somebody out and the guy said, “I don’t work on a split. You’re gonna have to call somebody else.” So, I called back and I told AHS, and they said, “We’ll try to get somebody right out.” The next person came out and said the same thing. That was four days without the air conditioner. I got another company come Friday and the tech opened up the AC, and he said, “This isn’t even split. It’s just an old unit that looks like a split. They didn’t even open it up and look.” So, I had to go five days without an air conditioner. Twice, AHS should've sent somebody out that did that.

Our air conditioner went out. I called in to file a claim and AHS walked me through the course doing it online. The contractor communicated well on what he needed to do. He let us know what was going on, let us know the cause and gave us preventive maintenance recommendation. Overall, it was good.

The air conditioner fan broke so we needed a new fan. We called American Home Shield and placed the service order. The first contractor couldn’t get out for 2 weeks so I called American Home Shield and asked that they place it with another contractor which they did. That contractor came within 2 business days. It was a good contractor that I will recommend. Everything is working well since.

I had a claim a couple of weeks ago for my dryer and that was taken care of, but when my air-con was leaking, American Home Shield got somebody to come in and his performance wasn’t very good. He said the thing was not seated correctly and on reporting of an incorrect fault, AHS decided they weren’t going to pay it. Their support was appalling. I got somebody else in, it cost $125 to clean the AC and that was it. I’ll be terminating my contract with AHS.

My experience with American Home Shield has always been pleasant and very professional. They're also quick to respond so it's always been good. I filed a claim online for my refrigerator and I prefer that method to calling because American Home Shield responds right away with an email that says what company will be calling me to set up an appointment. But when I've dealt with their representatives, they've always been good as well. They're very helpful. The technician who came out for my refrigerator has been here three times now and he's gotta come back to replace another part. But he's very professional and easy to work with. American Home Shield is wonderful to work with too. They have good people that they send out.

I just purchased the place, so I had to rekey. I filed a claim online with AHS and in a couple of days, somebody from Realty Key was out. He was here when he said he was gonna be here and he did a great job. I had no problems at all.

I called in a claim around the 4th of July and it took longer than I hoped. It took me forever to get wherever I was trying to get when I made the phone call. And you just have to keep trying. But it is what it is. We had a different warranty company on a different house that we own in another state where we used to live, and American Home Shield is so much better than the other one. The contractor told me ahead of time when they would be here, and they came exactly when they said they would. I would’ve liked it if they could’ve come sooner, but they couldn’t. But they did a real good job and they were real nice folks. It was hard to call American Home Shield and they should make it easier to go through the recording thing. But they did a good job and I'm very pleased.

The dishwasher was clogged. Golden Appliance Repair came out in a day and that one went well. The contractor was personable, got to the job, fixed it right away, and pretty much went straight to the point. Everything is working fine now. Submitting claims online to AHS is just simple, like straight to the point. But I’ve had some issues before where sometimes I just need to talk to a representative before filing a claim. I’ve called a couple of times and I’ve gotten people in a foreign country. And they had put me on hold twice and disconnected the call. Not with this particular claim, but I’ve had a not so good experience with American Home Shield. And I’ve had AHS in three different properties and there's been a bad experience.

We couldn't turn off the hot water and it just kept running. I called that in to American Home Shield and they called a company. They told me it would cost $850 out of my pocket to fix the issue. We called American Home Shield back and we asked them if they could get a second opinion. They called Air Pro Master. They came out and they looked at the issue. They got a part and came back. In five minutes, the issue was fixed for no charge. Everything is working fine now. I was very satisfied.

A water leak dripped into my air conditioning vent and I submitted a claim online to American Home Shield. It took a couple of days for the contractor to come out and the interaction with him went very well. He did a good job. He was attentive to detail, very personable and he addressed the problem and corrected it. Since then, there has been a little bit of dripping but I’m keeping an eye on it.

One time, I was suspecting a pipe leak so I submitted a claim online to American Home Shield. Going through their process was very easy. It took one day to schedule an appointment with their contractor who worked with my schedule. The techs who came were very professional and they did a good job.

I switched to AHS from a company that took a month to give a hot water heater. One time, our refrigerator wasn't cooling right. I phoned in a claim to AHS and Stuart's Appliances came out the next day. Their tech was excellent and I liked the fact that he explained what was going on and why things may have been happening to the refrigerator. Stuart's tech was able to fix it during that visit.

American Home Shield is okay. But there was a time when my microwave stopped working. When the technician came, he said that he needed to order a spare part. That took some time until I followed up in like a month. They said the spare part was still not available. It took us three months waiting for the spare part. I kept on calling but nobody was telling me that the spare part was taking time.

I called American Home Shield to have someone repair my ceiling fan and the rep was very good. I heard back from them immediately. The contractor was great as well. I watched him do the repair and he told me what he was doing and showed me what he did. I was impressed. I was very satisfied and I've recommended them.

I've had two claims with American Home Shield so far and both claims were fine. Recently, my toilet wasn’t working so I filed a claim online and Frontline Mechanical came out. The tech was professional, on time, and nice.

My air conditioning unit wasn’t blowing cold air. I filed a claim with American Home Shield online because it was around 11 o’clock at night. But it’s always been really easy to do it online. The contractor was really fast. It was a quick fix. He was out here for maybe 30 minutes, and he was really thorough. Even after he got it working again, he still checked other aspects of it just to make sure there weren’t any underlying issues. So far, so good.

Your call center is TERRIBLE. And RUDE. How can I get someone in America to call me back for a simple add on to my current work order. I have WASTED an hour of my day fighting with people who don't understand a word coming out my mouth. It's VERY FRUSTRATING. This is the second time I had to deal with them. Both times TERRIBLE.

We got this home warranty when purchasing our house. After over 2 years for about $34/mo plus service charges of $75 per visit, it was a total waste of money. Long wait times for over the phone customer service. We had a plumbing issue "fixed" twice by two different services providers and still had to hire outside their network to get it fixed properly. Every service provider they assigned us had poor customer reviews and we were afraid to use them especially since the plumbing was not fixed correctly. We requested HVAC service, and upon reviewing the company they were going to send out, we decided to cancel it.

First AHS sent a company to repair my HVAC. The company told me on 3 separate occasions that they were coming to my home, so I lost 3 days of work. I contacted AHS. They did nothing, so I cancelled my policy - this was January 2019. In March 2019, I get a call that my account is past due. I tell them I cancelled my policy. They say they are notating the account. July 2, 2019 I get a letter from them that they are cancelling my policy and referring my account to collections. I call and they tell me I owe them January to July. I explain to the person on the phone the situation.

First, they only send out the bottom of the barrel repair people. When you look up the people they send out you see 1/5 wish I could rate 0/5 reviews. The people they send out are truly horrible! Second, there is almost no way to talk to anyone live. Most times the phones are not answered. If you do get someone live they can not speak English. Everything is all done through a website that more times than not is malfunctioning. Third, you have no control over who they send you. I asked them not to send a specific company and I was told, "Too bad. So sad. That is who we send."

I’ve had AHS for several years. Really haven’t had the need to engage them for work orders. As of July 2019 I had to engage them three times in four months due to my ac unit not working properly. They were called March, May, and again in July. The same issue report each time and the same company sent to complete the repairs. Each time I was charged for a service call and as if today, it’s the same issue before. If the issue can’t be fixed, shouldn’t the unit be replaced. I’m now on hold with customer service for more than one is assisting.

I have had American Hom Shield Warranty for about 16 months and this is the second time I've submitted a service request. It is the middle of the summer and my a/c unit went out. I requested service early in the morning on July 5th. I'm aware this was a Friday after the 4th of July but it is the middle of the summer and my children are dying from the heat. I finally received a call from technician/vendor on Sunday saying they will be out on Monday morning. Monday morning; they cancel due to the weather and will re-schedule.

I purchased this agreement 3 years ago to cover my parents house in Annandale, VA. My parents are aging and found it difficult to keep up on repairs as before. The experience we had with this company and the contractors supporting Annandale are horrible and non professional or even knowledgeable in repairing washer and dryers, ranges or A/C was severely lacking and all the cases the contractor was never able to find a and in the case of the AC repair they made it worse. We had to call contractors we knew and trusted outside of the program.

Absolutely horrible for AC repair in Nebraska. Have been paying on a contract for over a year, FIRST service call I place, for an AC, had to be authorized for an outside contractor, that I had to call and set up an appointment myself. I do not recommend!!!!

On May 22nd, 2019 I scheduled a service call with AHS for my Free Standing Ice Maker. First, they assigned a Technician, which, after I called to set the appointment told me that they did not service Freestanding Ice Makers. I called AHS and told them and they assigned a new company, which, effectively, scheduled a service call for Memorial Day - May 27th, 2019. The technician came and looked at the ice maker and first stated that he would need to order some parts in an effort to fix the ice maker and later stated that it was leaking Freon and that he would not order the parts, since AHS´ policy with Freon leaks is to report it and then they would send another company to verify the original diagnosis and then determine necessary repairs. To this date and after 7 calls into AHS on the matter, in theory, the original technician "has not" provided a diagnosis, so AHS cannot assess what's necessary.

I submitted a request for service, paid for the service call and a technician came out two days later. In the five minutes he spent at my home, he removed an inspection cover, jumped a wire tot the main board, then reinstalled the inspection cover. He said there were Non-OEM Parts installed and he would need approval before he could begin repairs. I was told AHS would contact me with-in two days. I called AHS two days later and was told my claim was being reviewed and I would be contacted once a determination was made. Another two days went by and again I contacted AHS. They told me my appliance was not covered because there were wires cut and that is not covered. Six days without a refrigerator and not so much as a callback.

My garbage disposal had a crack in it and it was leaking underneath the sink. Total Plumbing was sent by American Home Shield. They were in and out with the removal and new installation in like 15 minutes. They worked very well, too. Everything's perfectly fine now. I expected the claims process to be a lot more lengthy than it was. Also, I can do the claim online, but I felt more comfortable doing it on the phone.

I submitted a claim online to American Home Shield during a time when our dryer was burning our clothes. While AHS's process was very easy, their contractor came the following week because they were quite booked up. Still, I had a very good experience with their contractor. Their techs were prompt and efficient.

I submitted a claim to AHS for a GE refrigerator. The freezer part was not freezing and it was barely cool on the bottom. It wasn’t staying cold, and I was losing my food. Appliance 911 came and it was perfect service. That was a good experience for me. It took a day or two and they were here. And that was unusual ‘cause I can’t say the same on other circumstances. The time before that with another contractor, something happened and it was some kind of emergency and things do happen. So, we were delayed for three days. I just wish all of them were like Appliance 911. I would recommend AHS anytime. I just wish if something else happens, they would just still keep the same company.

The air conditioner wasn’t kicking out any cold air and I called American Home Shield on the phone. The young gentleman from First Choice Heating & Air came out on time and he was very polite and genuine. He checked everything out and it needed more Freon so, he filled it up and it has been working fine. He was a very nice young man and he did the work within 15 minutes and left. So, it was a very good experience. AHS has been very prompt. The plunger system in the guest bathroom went out on Sunday and so, I called and set up an appointment again. A different young man came out this morning, showed up on time and it took him 15 minutes to replace the plunger system. He was very much a gentleman and he was very cordial. So far, I've been very pleased with AHS. I have four decades of insurance experience and so I'm very much familiar with the claims process. It's a lot easier now than it used to be.

Generally, I've had a great experience with American Home Shield. However, I had an issue with the plumber who came out the last couple of times. I had a faucet and the valve was stuck. Moreover, the crystal handle on it broke because the valve was so hard to pull out. I called American Home Shield but then the plumber they assigned never got back to me. They said that the claim was denied because the faucet was taken apart and there were parts missing. None of that was true. Though the faucet was actually taken apart, the screw, cap, and the broken handle were still there. It would have taken me less than a minute to put it back on. I ended up having someone else replace the faucet since the process took a couple of weeks. It was the faucet in the master bathroom, and we needed to use it. It just took forever to hear back and then when we did, it wasn’t good news, so we just went ahead and got it done.

In the few times that I’ve had claims open, American Home Shield has always been very responsive and it's been a pleasurable experience. We recently had a pool pump that wasn’t functioning properly and Silver Valley Pool and Spa had to come out. It turned out that the pump itself wasn’t damaged. It just had an inactive use. The tech was able to prime the pump and get it working, which I thought was great and it saved me a few thousand dollars. I was extremely happy with that. The work was excellent and I would definitely look to have them come out again if we have any issues in the future.

Overall, my experience with American Home Shield has been good. I haven't had any issues as far as claims being denied directly. We just had one instance where it was denied last year, but it was more of my fault that I delayed in getting the bill submitted and they declined to pay that. The only issue that I have is that the contractors that are selected within American Home Shield's network are typically not from the town I'm from, so they have to drive two and a half hours in order to service us, which is not a good thing especially if they're not able to repair.

The icemaker on my refrigerator wasn’t working. The fellow came out and he was very good. He told me I needed a new icemaker and he ordered a new one. They sent it to them from the Sub-Zero company. He came out with it but it didn't fit so he had to send it back. They sent him another one, and that one didn't fit either. My husband drinks a lot of water with ice in it. My dog likes ice cubes and he was missing it ‘cause he kept going over by the refrigerator and he just sits there. Finally, the third time was a charm. They sent him another new icemaker. He brought it out in a box, opened it, and thank god that one fit. And it does seem to be working okay.

My stovetop was not working properly so I submitted a claim online to AHS. It was easy to navigate the website and the contractors were excellent. However, from last year when it came to air conditioning, it was not timely and there were a lot of loopholes that we had to go through. The time from when I submitted to actually getting air conditioning, my family had to stay out of the house and we had to go to cold places because it took weeks and weeks in the middle of summer.

Everybody who helped me set up my claim was wonderful. My air conditioning wasn't working and I contacted American over the phone. Metropolitan Heating & Air came out that same week, very soon after I called. They had made the arrangements and the guy who came out was beyond efficient. He was young and super sharp. We were pleased. He figured out the issue within his first five minutes then he was certain that he would be able to find the part, and he did. He called me within two days, saying he got the part. Then he asked whether I was home and if he could come by and do it then. It was amazing. He got the air conditioning done and working before it got hot. It's running like a charm now. It's absolutely perfect.

I filed a claim with American Home Shield when my thermostat was not working. I did it online. So the claim was very quick. Also, the response was very quick. But the time for the first visit took one week. It is summer, so it is okay. But if it is winter in Minnesota, that would have been a challenge. The guys who came were professional and decent people. There were three issues. One was the furnace, and the furnace guy wanted me to set up a call with an electrician. And the electrician came very quickly. It took a long time to get the issue fixed, but the people are good and the experience was good as well.

We had a power surge at the house during a storm, and our dishwasher's control unit got basically fried. So, the repair guy that AHS sent came in, and he determined that it needed a new board and set off to order it. And two weeks later or so, it came in. He came in and installed it. There were no issues. He was really good. Everything is still working just fine.

I just bought a house and I was having it re-keyed. Originally, I called AHS to file a claim but I went online to follow up when nothing was happening. At first, they assigned one guy but he could not seem to make it out. Once they kinda figured out that he wasn’t showing up, they already charged me then they gave me another contractor who showed up right away and did a really good job. He was very helpful, too. There were a couple of deadbolts that he couldn’t get unstuck, so he went the extra mile. I said I’d buy new ones and he said he’d come back, then he came back and put new ones in because he couldn’t get the old ones to work. So, that was awesome because I really wanted to get that taken care of. So far, everything has been working excellently since the repair.

A compressor sensor stopped working and the air conditioner was blowing hot air. I submitted a claim online to American Home Shield and the contractor came out the day after. He did a good job and got it repaired the same day. He was special and the interaction with him was excellent. Since the repair, everything is functioning as designed. There was a time previous to that where AHS had a technician come out. They were both awesome and so, I have no complaints with the contractors of AHS.

My air conditioner was a mess. It sounded loud and it wasn't heating. I called AHS online and their rep tried to connect me to the girl that would handle my claim. The line was busy, but she did the best she could. Thereafter, the first tech came out but then he just looked at the problem and left. The second tech came out afterward, explained things and fixed everything. After the repair, the air conditioner is still loud. Still, the second tech said that was the way it was supposed to be and that the part they put in would make it sound louder.

I’ve had to call American Home Shield on various different products, and they’ve been nothing but great. We would highly recommend. All Appliance Parts had to come out for my claim on an ice maker on a Whirlpool refrigerator. I did the claim online and American Home Shield's process was easy. We had five contractors altogether. They couldn’t figure out what was wrong with the refrigerator and why the ice makers wouldn’t work. Home Shield sent a different company. Finally, Home Shield sent a guy who knew right away that the problem with the ice maker was that the water lines were freezing up. So, now, we have paperwork and Home Shield replaced the refrigerator. I paid $200 more in what they were giving to get a little bit better model. They didn’t have anything that I wanted. So, I did a cash-out option and I’m just waiting for a check now.

I really like AHS. I have a contract with them and they seem to have very good people working for them or who they do business with. When my air conditioner was blowing warm air, Climate Brothers came out and the rep was very nice and informative.

Our AC just stopped working. My wife submitted a claim to AHS and Cube Air was out very quickly. The repair guy seemed to know what he was doing. He explained to us what he thought the problem was, so he fixed it and it's working still.

I call American Home Shield over the phone, and they take my claim immediately. I had a couple of issues that started at the same time, so I’m grateful I have them. When my stove was not working, they decided on a new unit and I got it. Also, I had an issue going on with my bathroom and a part was needed, so that was ordered, and the techs are coming tomorrow to fix the problem. I have an issue with my garage door too. It took a couple of times for the guy to do it, but he got it, and that’s also getting fixed tomorrow. I am really pleased on how each and every one of the contractors AHS referred were very professional. AHS is great and I have recommended them to a couple of friends. If you don’t have it, you better get it because down the line, you would need it.