American Home Shield Reviews

Ace Heating & Cooling came was one of the best that has ever come out. The outside unit had stopped running and their technician took five minutes to find out what it was and fixed it. He was very courteous. I would always wanna do business with this company. Everything is good now. Most of the things in my house are new. But I keep American Home Shield for peace of mind. When anything happens, I don't have to go out there to look for somebody to come and fix it. They already have their contractors and so far, so good.

My air wasn't cooling. I submitted a claim to American Home Shield online and something happened with the first contractor they scheduled. Things didn't work out. When I called back in to AHS, they rescheduled someone else shortly after. They sent All South Air Systems and things were great. They were in and out within an hour and finished everything. They replaced my compressor and so far, my AC has been working really well.

Valley Appliances did great. They were very nice and the contractor did extra things to make it work better for my dryer. Turned off the power, the gas and he plugged it up, moved it over to the other side, where it should've been all along. The spin cycle wasn't draining. So now, it's working perfectly. I like the work of the technician that they sent. It took him a couple of weeks to get it all done because he had to keep bringing back new parts to make it work. But he had to order those parts. I like American Home Shield. I've had them for years off and on, but lately, I've been keeping them for the last couple of years.

One of the pipes had a leak in it and we kept thinking it was coming from the roof. We had a brand-new roof put on and it's still leaking in there. Then the whole wall was wet. It all had to be torn out and that was when we found the leak. It ruined the flooring and the 2x4s in the wall were rotted. It had been going on for a long time. I called it in to American Home Shield and they said they would call a plumber then the plumber would call and tell us when he's coming. The plumber called and said he would be there whatever day that was. He came out and looked at the problem. Then he said he would go back and turn in an estimate to American Home Shield. He wasn't there very long. Then we never heard from him.

American Home Shield's contractor, Nutex Mechanical came to my place twice. They replaced the toilet one time and the other time, they came for a garbage disposal issue. I liked the ease of response with AHS. With them, I get a contractor between two to four days.

I had an AC claim and AHS sent out two different air conditioning companies. I showed the tech where the unit is and he said the sprinklers have rained it all up and caused some damage. He said it was something that was unrepairable and he gave me a quote of $8,000 to replace my air conditioning unit. My wife and I are senior citizens and both disabled but that's the quote they gave us in the middle of the heatwave. I'm not happy about that right now. I'm very disappointed and nobody called me and talked to me about it. Also, I called AHS eight times when I had a problem with the air conditioning guy who came. It took me two to three hours to get in contact with a person and calling different numbers. People kept giving me different numbers and I got frustrated.

It was difficult getting my AC claim going with Home Shield. Raven Plumbing wasn't responding and I had to call them and they wouldn’t pick up the phone. It was not easy trying to get ahold of them. Home Shield is great to work with but some vendors they use are not the greatest. I use them in Austin too and it’s sort of hit and miss which ones I get.

I had two issues with Home Shield. My initial issue with them was with the air conditioning and it was not a great experience. I didn't like the work with HVAC and then, I couldn’t get anyone on the phone from American Home Shield that I could speak to without them being in another country that wasn't noting my account properly. HVAC put it on paper that I needed one thing and then they called me and told me something different. I told them to contact Home Shield and they didn't. I ended up having to pay out of pocket and I wasn't happy with that. I was really going to cancel the warranty, and then I decided to keep it.

I had to get rekeyed so I called Home Shield's number. I talked to their rep and it was easy. They were polite and got it done. She told me I would hear back by the next day. The tech from Arizona Sunrise Lock & Key called me the next day and we scheduled it for the following day. It was really quick. Also, he was awesome and he got all the doors done. He even fixed the door lock to make sure it worked correctly.

We've had a contractor that we've been waiting on to come out, but we haven't even heard from them yet. Our most recent claim with American Home Shield has been very difficult. We've been going through it for like a month now. There had been times where there was a three-hour wait time for me to talk to somebody. The first time I did it, I did the online and it told me that someone would call me. I waited like a week or a week and a half and no one ever called. So I called and that was where I had been waiting for so long to finally talk to somebody. And in the middle of talking to them, the rep had to go talk to her team and while she was talking to her team, the call got disconnected, and they never call back. I had to wait another three hours to talk to somebody.

I called American Home Shield for a toilet that was running and one that didn’t work at all. The contractor came within a reasonable timeframe. He was absolutely thorough and explained everything to me so that I understood what was wrong, what he was doing, and why he was doing it. It was great. I'm very satisfied with American Home Shield.

It's been fantastic with American Home Shield and they have been timely at getting back to us. We haven't always been happy with who they've chosen to send, but always happy with Home Shield solving it. We had Vector Appliances out here and they took an appliance apart in my front yard. Then after they've been out there monkeying around with it for a long time, they said they had to get another part because it was not just the bearing. They asked if they could take the unit with them to their shop and I let them take it. Almost a week went by and I called them. I asked what was going on with the part and they said they had to order a part besides the bearing. I asked when it was coming in and they said it was supposed to have arrived. I called them again the following Monday and they said they won't have it ready till the 14th of July.

It got 85 degrees in my house, but my AC wasn't cooling. I submitted a claim with AHS and the techs that they sent out had to put on a relay cylinder and some Freon in my thing. It's been working fine ever since. They knew what they were doing and they took care of it. But the problem was, it took some time for them to come out because they have been so busy. I stayed in an 85-degree house for three and a half days before they got out there. But the advertisements for AHS said the contractors will be out there right away the same day and I wasn't happy that I had to wait. I'm 84 years old and at 85 degrees, it was hot and I had eight fans going. The same thing happened when I had my dishwasher down. I had to wait for the parts that came in and for other things. But that was not American Home Shield's fault, that was the guy that was fixing it.

The AC unit itself wouldn't turn on. I could hear it try but it wouldn't kick on. It turned out to be a pretty simple repair. The guy was here five minutes and replaced the part and off he went. I've been with American Home Shield for 12 years now and I'm happy with the process overall. Sometimes there are contractor issues, but not much overall. It works for what it is. They're pretty generous about their repairs and what happens. It's always been a good value for me year in and year out to have the product.

Water Heater Solutions showed up around the same time that we expected. It was 10 minutes later than the time range, but that was okay. The guy did a good job. I wasn't expecting him to be extra friendly or anything. He's just like a normal guy doing his job. He'd put his bandana face covering on when he was talking to me. I could tell that he wanted to take it off when he was working. So I just kept my distance from him. Overall, I'm really pleased with the results. Our issue has been totally fixed.

After I got online on American Home Shield's site and scheduled an appointment for a garage door repair, a very nice guy came. He explained everything, and he did the repair quickly. He answered all my questions, so it was great. I had to call him back out though. There was another part that he reassembled. That part needed to be repaired and he did it under their 30-day warranty.

I've had American Home Shield since it was provided when we bought our home in May of 2018, but we had other home warranty companies before as well. This home is about 19 years old and some of the systems have had issues. We've had to do some things with it and American Home Shield has been thorough and responsive. It's clear what they cover and we extended our warranty because of the value we saw beyond the first year that we had it. We plan on keeping the warranty forever too.

It took a day before a technician from 1 2 Repair came out for my washer claim. He was really friendly and cordial. He had on his mask and we all did wonderfully. The technician ordered the part for my washer. He came right away when the part came back and put it in.

American Home Shield has been really good, so far. They have the email that has the news on it and different things. You can select one of the things on there and make a claim or request a service. I did that and then I was told that the contractor would come on a certain day in the morning. The contractor from Jets Electrical called ahead of time to let us know that they were coming. He had an assistant with him and they showed up on time. They went about their business in a very businesslike manner. They were quick and efficient. They completed the job and left.

A year ago, County Plumbing from Lodi came out to replace a hot water heater which I don't know if it had to be replaced. For the next year, they failed four different inspections. The inspectors, because they felt sorry for us, only charged them one fee. They're supposed to charge County Plumbing each time they have to re-inspect and County Plumbing refused to pay it. Plus, County Plumbing charged us $1,500 for parts. When the inspector came out, he said they didn't spend more than 100 on any of those parts that they put in there. That was the kind of person AHS gave me.

I called American Home Shield for my oven and my dishwasher. Both North Star and American Home Shield coordinated with me. I didn't have a good experience this last time with American Home Shield but it got all resolved and I was very happy in the end. I love everything about North Star Appliance.

The AC would stop working. That went on for a while and we would get very hot and get sick. My granddaughter is sick. She got a heart problem. Also, I’m 78, so air condition is a necessity. Home Shield sent different technicians to troubleshoot. They replaced some electrical and gave us a different sensing unit but that didn't take care of problem. Eventually, we told the tech, “It’s the motor.” But they had to catch it. The contractor came out twice but they saw nothing wrong and they put Freon. And then it again happened. Mr. Freeze came out. They also saw nothing wrong. It took about seven or eight people to come out altogether, and my daughter and I we’ve been telling them we believe it’s the motor because when I put my hand on the motor, it blows, I felt jerk and then it runs for a while and then it stops.

The garage door wouldn’t open and shut. It would just go up a little bit and close a little bit too. It just wasn't working. After my wife called American Home Shield, they sent a text message saying someone was gonna come by. The contractor who came out was a good guy. He tried fixing it and then a couple days later, we replaced the garage door opener. It has been great since then.

It takes a couple of days before you find out who is gonna come when you call American Home Shield. Fortunately, for our induction cooktop claim with Attwoods, I was notified that day. The technician was very professional. He had a mask on and wore booties. He also had a bottle of hand sanitizer. He asked if we had a garage where he could come through. He let me open the door. When he came in, he sprayed the handles. He didn't touch. He came in with his gloves on and went to work. He was very professional. The technician couldn’t repair it at the time. He had to order a special part for it and it was a thermal fuse. It took about a week to get the part. But it was fine waiting a few weeks. We just had a barbecue every night.

I smelled gas and Home Shield sent out a gas company. They shut the range down and said they couldn't get enough pressure into the pipe on the outside pipe. I had no hot water. They said that I had to call the plumber for that. Assurance came out and found that the gas company shut me off for no reason. The Assurance tech made sure that there were no leaks. He did a pressure test on the whole thing and he was a wonderful gentleman. He took his time and waited to make sure that everything was warming up. I couldn't ask for a better person to come out to help me. I'm glad that I've invested with Home Shield. It's been a good deal and it’s comforting that they're there to help. I had a go-around with trying to explain to them about what happened and everything, but in the end, everything worked out.

The claim I had with Home Shield was for my air conditioner that wasn't working. I called on Saturday and the Air Design AC tech came out on Monday. He was super friendly. He replaced some part, and.was in and out in 30 minutes. Everything's good. That 30-minute repair could've been an entire replacement of my unit. The warranty cost me 50 bucks a month, plus 115 bucks for the call, which was for the security. If it had been I needed a whole air conditioning unit, then it would have been covered as well.

The air conditioner is not cooling, and my part is taking months to come in. I went online to request service to American Home Shield. They said they'll call me when the parts come in. Normally, they'll call in one or two days later. I like the contractors that came out. They came to fix the top one then it went out again, so they gotta come Monday to do something with it. Overall, AHS is normally good, but this time, they’re awful.

The water in my upstairs bathroom would not stop draining. Then the water in the upstairs tub was running constantly and my water bill was sky high. The guy from another company first came to my house. He looked at it and said that it would cost me $150 because what they said needed to be done to it was not covered under the Home Shield plan. He said that they would call me back in a day or so. I agreed with what they said.

My husband kept trying to light our water heater and it wouldn't light. Submitting a service request to American Home Shield was very easy. I called on a Sunday and by 8 o'clock on Monday morning, someone had already reached out to me and told me the time of my appointment. AHS's contractor DN Plumbing came and put in a new piece for our heater. They cleaned it, took it apart and put it back together. Everything has been good since then. I'm very happy and satisfied with Home Shield's service.

My washer was broken. There's something wrong with that model machine because this is the second one of the same model that I've had. It's a terrible product. Valleywide Appliance said it was not fixable. I got an email saying that I could pick one of their products, but I really wanted to go and pick my own product from Home Depot or something.

I speak with a representative when I make claims to American Home Shield and it’s very easy to get ahold of them. I have AHS at my home that's currently a rental in North Carolina and I have not received feedback from the residents there that there were any issues with them. So, everything is fine. They've been very prompt, professional and has been very reliable in whatever issues I’ve had.

I had two experiences with Home Shield. The first one was good. It was fine and well. It was a quick response. However, I'm not too happy about the second one. I spoke to JR Plumbing last week. A week after they came, the toilet seat cracked. I was just informed that there was a crack and leakage again. I thought they resolved it the first time. So, even though Home Shield said the work is done, they gave me another expense of trying to fix the toilet seat. I've been trying to get in touch with them to let them know the issue that the toilet seat is cracked due to the person they sent, but they have not responded back to me. I told them they go out and fix something and they ended up causing more damage. They haven't resolved the issue.

I’ve been with American Home Shield for 9 years. My parents have had them for maybe 20 something years. My little sister had to join the class action suit against American Home Shield about seven years ago for them coming out and refusing anything you touched. They won and she quit AHS. As a single person, it is a saver for me even though sometimes, you have a hit or miss, especially AC. I’ve had some bad AC people. AHS even sent out somebody and I said no. I looked it up on the Better Business Bureau. But the ones from Beaches Air Conditioning were a hit. They were pleasant and efficient, and wore masks.

American Home Shield's website was pretty straightforward. I did the claim through it. It's not amazing, but it's definitely not the worst website I've ever dealt with. Air Majesty was looking at my air conditioning unit. It has taken a while to cool, but they checked everything and said that it's working to the best of its ability. They sent out a very nice guy. He seemed professional, arrived on time, and he checked what he had to check and said that the thing's working well and it's just really hot outside. I'd tell others, "Hey, call this guy. He seems to be quick and be able to respond well." I will continue to be an American Home Shield customer. At the end of the day, you want to feel protected if anything goes wrong, and that's the comfort I get at the moment.

We've had AHS for 10 years between three different homes. There are so many different little loopholes. Submitting claims is not too difficult but there's always something that's not covered. And if it is covered, there's a huge ticket that comes with it. Also, things that were time-sensitive would take several days to get a service company out. But it depends. In the past, we were able to get a technician quickly. It's a pretty good price we pay monthly and we pay every time a service company comes out. I wish that there weren't so many things that are not included in repairs. Also, I would like for them to find some suppliers or vendors locally where if it's a time sensitive issue, they could go pick up a part and come back.

I had an issue with my dryer. The claim experience was good. I was satisfied with the work. The technician came out and assessed the situation pretty quickly. Then they had to order the replacement part, so that took a little bit. But then, they called me once the part came in. I was actually on an out-of-town vacation, but soon as I got back, I called them. They scheduled for the technician to come out. He came out and put it in in about 15 minutes and then he was done. It's been working great since then.

I called in a claim to American Home Shield for our dryer which was not working. I reached out to the contractor yesterday and they were to call me back and let me know if they were coming today but I never heard back. I called again today and I’m currently waiting to hear back. The problem wasn’t the contractor but trying to communicate with AHS. So, it was their customer service. I've been calling and the only person that kept their word and followed back was Hannah. She was the one who set up for the dryer. She called me back and she was nice and professional. She had very good customer service. She was very polite and she showed that she was very concerned. You're helpless if you're dependent on something you've been paying on. Not everyone always keeps their word and be precise about it but she did. She made it a whole lot better. She was wonderful.

Beyer Appliance came out because the dishwasher wasn't filling with water. It just calmed no matter what setting you put it on all the way around. He found like a float. He ordered that and then the one that swishes the water around was broken. So he replaced those and it worked great. Then I used it once, went out of town, came back and by the time I have enough dishes to run another cycle, the same thing, it didn't work. But when he came out, he was like, "It's working just fine. It has to drain.” But that had never happened before.

We had American Home Shield before and I was not happy. We had to cancel the warranty. Later on, we got an email from Select Home Warranty. They were trying to sell their service to us. The problem was they were in all other states but not in Nevada. They recommended going through with American Home Shield again. We wanted to make sure that all of our appliances and all the stuff that we have in the house are protected, so we signed up again. But we were not happy with them because we had a really bad experience. We had a couple of issues. We had a plumbing problem and they didn't bother to fix it. They thought it was preexisting. We also had an air conditioning issue. My wife started canceling because American Home Shield was not really helping us. They were just finding a way to tell us that the issue was a preexisting one.

The air conditioner service was great. I put in the order that night at eight o'clock on the phone just like all the automated stuff, and by 10 o'clock the next morning they were out, the AC was fixed and we had air. It was seamless and the technician had his mask on. He didn’t put any booties or anything on but he was very professional in taking precautions and I was very pleased.

I did the preventive maintenance through this other company and then called Mister Freeze back to refill the Freon. The second company came out and cleaned the unit and the furnace. They basically told me what Mister Freeze told me, I was missing four pounds of Freon, except Mister Freeze was a lot cheaper for the Freon than this other company was.

I use American Home Shield quite frequently. The most recent one was for the garbage disposal that wasn't running correctly. We had a huge leak underneath the sink and the whole bottom part was gone from the disposal. The one that came out was A & S Plumbing. They called me within 24 hours. The guy then came prepared with the product and he was really good. He fixed my problem and our garbage disposal works great now.

Filing a claim with American Home Shield is pretty simple. We refer them all the time. The only issue we had is it didn't allow me to do two different issues on the same request so I had to pay two different companies to come look at two different plumbing issues instead of just one.

I had a claim for the garbage disposal. I filed it online and the process was pretty easy. The contractor whom AHS sent was very good and professional. He hasn't repaired it. He just got the part and he's coming back tomorrow to fix it.

High Priority Plumbing came out and replaced a toilet. They slipped something over their feet when they came in and they had masks and gloves. Also, they had sanitizer with them. I had to follow up with them and it was about two weeks but fortunately, I had two toilets. I was very pleased with AHS on this claim but I'm having an issue with an AC claim.

I had an AC issue and we ended up speaking to a Home Shield representative because we had an issue with our AC the month before and they were gonna send the same company out. But I’d rather have a different company come out because they're gonna try and cover their tracks. Royal Flush came out and they repaired the AC. It's really easy to get service from Home Shield. They're pretty prompt.

The AC stopped working. It wasn't turning on or cooling. I filed a claim to American Home Shield and the Sierra people were able to come out pretty quickly. The turnaround time was pretty good and they were able to fix the issue on the same day that they came out. As far as claim submission, everything goes fine mostly. The only thing that is a little bit of a hassle is once I hit the submit button and they told me my assigned contractor, the assigned contractor never reaches out to me or hardly ever reaches out to me. I always have to reach out to them. Every time I submit an order, I wait for some time to hear back. And if I don't, then I call the contractor. When I call them, they already know that they have an order from me. It seems like American Home Shield correctly communicates the order to them, but then the contractors are not reaching out to me. Also, I haven't had any issues so far in terms of them not covering anything.

Sears fixed our refrigerator and they handled everything correctly and excellently. The claims submission with Home Shield is very simple and they keep good contact with us. They’re doing a great job.

Dave's Plumbing Repair came out for the garbage disposal that broke. They replaced it.

The motor for the fan of my outside AC unit went out. I submitted a claim online to American Home Shield and though they're a little busy from what's been going on with the virus, they were pretty good with me. The next day, their contractor from Budget Heating, Cooling & Plumbing came and fixed my problem. I'm happy with AHS's process.

American Home Shield's claim process is very simple. The only problem we have is when we file a claim and there is a follow-up. It's so hard getting in contact with them to file the claim in. There needs to be another department that follows up with the customer. And they should make sure everything is completed within their allotted time frame. There should at least a be follow-up from American Home Shield and not me trying to call them. The hold time would be two hours. A technician comes out to the house whatever the case may be. But if there is a follow-up, it's very difficult. We filed a claim with a microwave and it is yet to be installed.

Called air condition tech on Friday 2 pm. Name of company is World Class AC Inc. He does not work on weekends so he calls back at 7 pm on Sunday and states that he cannot come to fix the ac before Wednesday. That is almost 6 days later. Here in Florida the temp outside is 95 degrees and inside the house it is over 100 degrees.

We have been with AHS for about 5 years now even after moving to a new home. I made a service request for our AC unit not working back in June...It took another service request on 7/3/2020 which they never assigned a contractor to come out for. I then called multiple times with being on hold for 1-2.5 hours and still not able to get through to anyone. I finally made another online service request on 8/11/2020. The contractor came out 4 days later and was told it would take 7-10 more business days for AHS to order the Compressor. So 2 weeks later when the compressor finally arrived and was installed, I came home from work that following day to a house at 89 degrees.

We have been trying to get Home Shield to sent some out to look at our AC unit since it's not cooling. We have called 5 times today to see when they can send someone 'cause it's Texas and too hot for no air. All we get is someone will call you back. All home shield does is take your money and never gets the issue actually fixed. In the past year they have been out 4 times to fix our unit with it going out every winter and summer.

Appliance and Service Depot was sent out by AHS and they keep telling me things like they would call me but they never would. They would put me on hold and they would never come back. It's been over a week and it's the same thing every day. Sometimes they leave me an hour on the phone and they never come back. I've never dealt with people treat me like that. The technician came here August 5th. They said they ordered the part but I found out they never ordered the part until the 21st of August. They told me it was not available according to the manufacturing but then they came back and told me they ordered it on the 23rd. I have no problem with the technician. It’s just the people on the phone. They are not giving me a straight answer, hearing this and that, but it's lie after lie.

It was easy to submit the claim online. I've only had one service call since this whole COVID and the tech that came out took precautions. But he was late and I wasn't notified that he was gonna be late. I had to call American Home Shield.

The online claims have been fine and the coverage has been moderate. We've had two refrigerators and one dishwasher that Omega Force Appliance Repair has been out for. One was covered and two weren't but everything that they've done is working fine. Getting through to American Home Shield to try to add another appliance once the guy was out here was a really long wait time and they ultimately told me that it wasn't covered.

The garage door didn’t go down so I called American Home Shield. Their contractor was great. They provided great service.

I had 2-10's warranty before I got American Home Shield's. 2-10 limited me to two systems while AHS takes care of all of them. Recently, I had a claim for my AC unit that was not cooling. It was a flawless process. Home Shield scheduled sent Piedmont Mechanical who then schedule an appointment in three hours. We missed the first schedule because I didn't understand the text that was sent. I was supposed to respond to it but I didn't. So, we had to reschedule and after we did that, the next appointment was in two days. My wife, who was there at the time of the repair, said everything went well. Piedmont took care of the issue right away. The repair was worked with my wife's schedule so I was satisfied with their timeframe.

My daughter went in to take a shower. She turned the knob to hot and it turned but she wasn't able to get it to turn off. I called the plumber out because American Home Shield couldn't get anybody out to me. They told me it was the only one that they could offer me and it was the weekend. They said they had people to come out but that guy didn't come until the next morning. I had to call and harass them to get somebody out. That guy got there about 1:30 in the afternoon. My water had been running since about 9 or 10 o'clock Sunday night. Once he got there, he saw the problem and addressed it. He told me that he would have to get a part and his manager would have to approve because the part on my faucet was warrantied through Moen. Any product that they have, he said it was warrantied. He went, got the part, came to the house and fixed the problem.

I've always had a great rapport with AHS. I’ve been with them a long time and it was very easy to submit a service request. When the motor on my microwave was burned out, it took 3 Boys Appliance Repair a while to replace it but I didn't get excited or upset about it. They had to order something, so you gotta have that in mind too. It took three weeks but when they came out, it took five minutes for them to fix it. They popped it in, and popped it out and I was very pleased with the work.

American Home Shield has been good. My problem was getting them to answer the phone. Sometimes, I’m on the phone waiting for 45 minutes. I lay it down and keep it on speaker. I had a recent claim on a plumbing issue. The first rep that I spoke with lied to me. He took my name and number down and said he was gonna call me back, but he didn’t. So, the next day, I called back and I got somebody and that person helped me out. K & S Plumbing Services came out, and the service was good.

Submitting a claim with AHS was really easy. I've always done it online when I've had to do it with them. I've never had success with phone calls. AHS makes my life so much easier knowing I can just call someone when I have an issue. We haven't really had any issues with AHS. It's been smooth-sailing. My recent claim with them was for the dryer. It ended up it was just some loose connection.

The first time, I called AHS for my AC unit. It came on and then it shut back off. The contractors said it was a fuse or something. It was easy to get through, but it was the point that I had to keep waiting for the contractors to come back. Then they came out a total of three times. They fixed it temporarily. They just patched it up and then they left. But it wasn't until the last time the guy really explained. He was like, “They were just lazy and they didn't fix it and knew it was the motor the whole time.” Each time it was a different person. Then the second time also, I paid for a maintenance of getting the filter cleaned but that wasn't even a problem. So, I paid for that for nothing out of my pocket.

I am happy that I have American Home Shield because it has saved me a lot of money. Recently, National Lock & Key came out and changed the two locks on my front door and a lock on my garage door. The guy put the lock on and the lock still wouldn't lock. He said the lock was messed up altogether. He couldn't just take that little lock thing out and put their lock thing in because he said it still wouldn't lock for whatever reason. At first he went and bought a lock but it was not what I had. I needed to have the same kinda lock. I told him to let me go get my own lock so I went up the street, got the lock from Home Depot, brought it back, and he put it on. It took longer than what it should have taken because he went to the store then I went to the store. But the locks are fine and the guy was fine. He did the job but he couldn't make the lock fit if the lock didn't fit. I'm glad he told me that, though, instead of leaving the piece in there then me having a problem and not being able to lock my bottom lock.

American Home Shield sent The Plumbing Works for my claim regarding my garbage disposal and a leak in my kitchen sink. They came twice, once on a Tuesday and again on a Friday of the same week and they were on time. They wore masks and they were able to resolve everything. I really like them.

I purchased this house and before moving in, I had the AC checked out and all the appliances. So, I had the paperwork confirming that the AC was working fine. I also requested the American Home Shield cover to be provided, which was how I got it. The AC worked for a single day. So, we were three months without it in the hot summer. I submitted a claim to AHS and the contractor said that the compressor was the issue. But it was not. It was the coil and so, I spent $1,200 for nothing to change the compressor.

The fan for the air conditioner outside went out and Stockdale Service did a great job. I cancelled the first time and I rescheduled it. They came out and fixed everything. They were professional and on time, and they were in and out. Since then, everything's good. It's easy to set up appointments with American Home Shield and it’s within 24 hours, which is what I like the best about having a coverage with them.

The air conditioner was boring fuses and shutting down the whole system. When the guy from A-US Air Conditioning of Texas arrived, I told him exactly what was happening. He diagnosed the issue and told me what he was gonna do and that seemed to be working so far. I was happy with it. They did a quick response and the fix worked.

I had an outside leak that was fixed for a water hazard. I also had another inside leak in my second bathroom and there was water coming into the restroom. The guy from DrainGo told me that I would have to make sure that my faucet was covered because I didn't put in the claim that the faucet had a leak. I didn't know that it was leaking from the faucet so when I filed the claim online, I only put in that I had two leaks. But since it was coming from the faucet and not just a pipe, I had to submit another claim so I had to be charged another $100 even though the guy never left. At that point, I really didn't worry about it. I just wanted to get it done and over with. I'm satisfied with Home Shield, but I'm not happy because my AC unit is still out.

Our air conditioner stopped working, so we initiated a claim through the website of AHS. The website was very easy. I was told I’d be contacted within 24 hours, and the contractors were out here within 24 hours. It was some broken part in there that they replaced. The guy was really nice. He immediately knew what the problem was and had the part on the truck. So it was fixed within an hour and he was on his way. It was great. However, I'm not completely sold on American Home Shield. I don't think we're gonna be renewing. Based off of the first claim, we're at 50-50 right now. We got the run around with our first claim. It was with a pool heater. It's still broken. It was just not a good experience at all, having to have two companies come out and have the claim rejected and our heater still doesn't work.

I'm happy with American Home Shield. My experience with Appliance Repair turned out great. The dishwasher stopped working and the repairman was really great. He did a really excellent job and he didn't fiddle around. He got it done. He explained it all to my wife and I'm happy with him. He told me what time he'd be here, and he showed up on the time that he said he would be here. That’s a big plus right there. American Home Shield should be happy that that particular company does work for them.

Air 72 is very good. It's the second time they've been out. They're prompt and they get the work done. They provided good customer service. Their technician was wearing a mask and then made sure to stay at least six feet away at all times. The AC is working fine now. So far, American Home Shield has been very good and it has been very beneficial.

I called in for a service request on plumbing. Tom Melton Services was sent by American Home Shield and they were perfect. Everything was great since the repair.

I went online and notified American Home Shield that I was needing a service request on my air conditioner. Their website was fine. I was told to expect the contractors within 48 hours. That part's a little bit confusing as to whether they should call you or you should call them. I ended up calling the contractor. The service was good. Using American Home Shield has been reassuring. We bought an older house. The air conditioning would've been a major expense.

Home Shield sent Air Resolutions by AirMack for our AC. It wasn't working. I just called Home Shield and made a service request. Air Resolutions was superb. I had to leave. They called me while I was in Florida on business, took care of the issue, and called me back and told me what exactly they had to do. It was fixed and I got home and it was working perfectly.

A guy from Reynolds Heating & Cooling came out, inspected our unit and said something was wrong with the compressor. We didn't get any documentation and he did not even put the top back on. He left it hanging and just left. He ordered something and we tried to contact him at a later time, but we never could get an answer. For one thing, the heat index had risen. We called American Home Shield every day after the guy left once we didn't hear anything. We were in constant conversation with American Home Shield for weeks and we were on hold for two to three hours every single day.

The guy from Air Pro Heating was great. He responded quickly. He came in and found the problem. I had a problem about three weeks earlier, and it was a weekend and I couldn't get in touch with American Home Shield. So I got a guy here who charged me 450. All he did was he changed a fuse and he put two and a half pounds of Freon. So then, we had another problem. The gentleman from Air Pro came and he said the problem was a fan. He replaced it. It's been working well ever since. About a week later, I had problems setting the thermostat and all I did was text him and he responded right away. Within about three minutes, he cleared that up and I've not had another problem.

My air conditioner was running but only regular air was blowing out. It was neither hot nor cold. I initially paid for coolant through the company who put my heating and safety in. I submitted a claim to AHS and they sent Air & Water Solutions. I called them right away and the techs came that day. They found a leak behind my AC coil and a lot of coolant had come out. A part was needed and they ordered that. The tech said it was gonna take a week. While the job hasn't been completed yet, Air & Water Solutions has been great and I'm really pleased with them. I'm not sure why coolant isn't covered in my policy but otherwise, my experience with AHS has been good.

Home Shield came with my home purchase in December 2018 and I kept the contract after the first year. Filing claims is no problem. I make a call, send the money in, and in a couple of days, we have a service person out. I've been pretty pleased with their service.

A pipe had corroded inside and started to leak at a joint. Water and Drainworks came out and the tech fixed the issue. It's been great with Home Shield. It's all been very responsive and appropriate.

Our dryer wasn't heating up at all so I did a claim online. The AHS website was great. They then emailed us. They set up the appointment and they let us know that company would be calling us within 24 hours. The contractor who came out to fix the dryer was great. He was nice and he explained everything to us, like what he was doing. The dryer’s been working fine since. Being part of AHs has been great. We signed up two or three months ago and that was our first claim. There were no problems at all.

For my second year renewal with American Home Shield, they jacked up the price of my coverage significantly. We paid 400-something in my first year and in the second year, they want 700-something. I'm not gonna pay that much. Still, I had a dishwasher issue recently and American Home Shield's contractor, Eberhardt Services, came out to handle it. The techs from there diagnosed that they needed to replace my control board. They came back a week and a half later once they got that. Everything they did was very quick and I have high respect for their work. Everything has been good since then.

The guy from Smokey's Garage Door came when he said he was going to and he was very nice. Our garage door would go down, and then it would hit the ground, and then it would go back up. It was not closing all the way. I did a service order and it went great. The guy assessed what was going on, and then he replaced the motor. It works fine now.

I've only used Home Shield for very small items, usually small plumbing. Although, they did have to do a fairly large plumbing job and it ended up okay. So far, so good. The house that I have the warranty on is an hour from me. I can't go over and fix things myself or meet people, so that's why I have it.

I had a washer claim with AHS and some guy came the first time but he didn't even look at it. He was horrible. It didn't seem like he had showered in days and he was very unprofessional. We didn't even know he had left. I called AHS and asked for another person to come from a different company. The guy from Sears came and he knew exactly what the problem was. He changed a part and that was it. He was very friendly and very professional.

Three Brothers AC came out for my AC claim with American Home Shield. Everything went fine. It turned out to be quite an easy fix. All of a sudden, the AC would not turn on. It was not a trip in the breaker. It was actually the unit itself. It turned out that the cover of the unit had come undone for whatever reason and that cover was what actually completes the circuit for the AC unit. So Three Brothers had to replace the cover and then they put it on there and taped it down so it would really hold on tight. The two gentlemen that came in were very good and very quick. They diagnosed the problem in about 10 minutes and got it taken care of very quickly. They did a good job. For this recent claim, American Home Shield did a really good job. I've used them in the past for much bigger issues, so this recent claim, thankfully, was very relatively minor and done very quickly. So, it worked out well.

The AC unit seemed like it was working properly fine. But when I did an inspection for my unit to sell, the inspector wanted me to have the AC unit serviced by a technician, So I asked for the technician to verify if it was working properly and know if it needed to be fixed. The technician from JJ's Fire came out, checked and did some work. Whatever he did seemed to take care of the problem because he told me that the AC was reading fine now. American Home Shield is a good policy to have because it's gonna help you. Overall, they were on time and the repairs were consistent. There wasn't any need for them to come back later and repair it again. Once they repaired it, it maintained perfectly after that.

The air conditioning was broken and American Home Shield chose someone from Atlanta, which is three hours away. They only come to Aiken once a week and they were already booked for the week, which meant I would have had to go a week and a half with no air conditioning. I was not pleased, so I called American Home Shield back and told them it wasn't working. They then gave me C and C Heating from Augusta and David came out the next day and he fixed it. He had an assistant with him and they were professional. They went right to work and then they explained too that it was gonna take about an hour or more to really cool down once it finally started 'cause it was over 90 here. Overall, American Home Shield said they were gonna do something, and they did what they said they were gonna do. I put a lot of stock in that.

American Home Shield has been good thus far. We've been a customer for a long time and with very few exceptions, we've been happy. The contractor for the bathroom drain was excellent. I would use them again. They identified that there was an issue and what the issue was. They inspected the drain, cleaned out the P-trap and repositioned the existing plumbing.

The air conditioner stopped working and I made a request online to American Home Shield. The website works well and they gave us 24-48 hours to expect the contractor out. The service provided by Certified Heating & Air Conditioning was great. They replaced some kind of motor and since then, the AC has been functioning well.

My furnace from the air conditioning was leaking inside the house. The floor was soaking wet. The first time I called American Home Shield, they were gonna send somebody out. But the guy they were talking about couldn’t come for about a week. So, I called them back, and they sent somebody the very next day. They were very kind and they understood the first time I called and when I called them back the second time to tell them that the people couldn’t come for a week.

We had had a refrigerator repair guy come out who thought that the problem was electrical. Miguel from MC Electric came out and found out that it wasn't, that the electricity was in order. A breaker had thrown and somebody didn't see it so it was a very simple fix. MC Electric has been here a couple of times and Miguel is always very efficient. He wore a mask.

The AC units are on one side of the house and the master bedroom wasn't getting enough push of air. Lane Services came out quick after I requested for service with Home Shield online. The tech corrected the situation as best he could and explained it to us very well. He told us to slowly close and not close completely the vents downstairs to get more air push through the back bedroom.

The water was coming out warm but it wasn't getting hot. We didn't know if that was normal. We could take a bath because it's summer and it was over 100 degrees. But it didn't feel like it was coming up very hot. So we finally decided after about three weeks to call American Home Shield and see if they could come and look at it. They made an appointment. The techs came and they looked at it. They told us right away that there was a part that they were gonna have to order. Because of the COVID, it would be a couple of weeks. So it took them a while to get back here. We were waiting for them on the one day, but they were backed up. So they had to reschedule for another time. We waited quite a bit on that part. But once they came, they took all the water out and they fixed it. They did a good job.

The AC wasn't running properly. It couldn't keep up the temperature. The system is 16 years and it has been repaired last year, the year before and twice this year. It needs to be replaced. Even when it’s running, it’s very inefficient. It's costing a fortune in electric because it's running all the time and American Home Shield wouldn't replace it. They keep sticking Band-Aids on it and filling it back up with refrigerant, and it's costing us more and more money to keep it running. The last time the technician came, he just cleaned everything. The filter and the coils were dirty. The time before that, they topped up the refrigerant. It just can't keep up. It's got a leak, it's very old and it's rusty. So we can't live with this. We need to get a new one and if AHS won't do it, we have to do it ourselves. In which case, then we don't need AHS.

My AC wasn't running and I submitted a claim to American Home Shield online. Their site was user-friendly and they sent RNG Mechanical to handle my issue. Though some of the techs AHS has are very bad, the ones from RNG were very good. My AC has been functioning okay since they came and I'm very satisfied with the service I've received. This was a seamless claim with American Home Shield which is a first for me.

Direct Appliance Service did wonderful. They came to work on my refrigerator that died. I called the phone number on the brochure on the front of it that I keep every year that American Home Shield sends out that says what’s covered. I spoke to an actual representative, but it took like an hour and a half of holding one night. I think everything takes longer these days with COVID. They told me the contractor would probably call on the weekend. But they were closed on the weekend, so they didn’t call till Monday. The guy that came out was Anthony, and he was wonderful. Everything has been functioning very well. The repair helped tremendously. I have a refrigerator out in the garage and it's a pain in the butt having to go all the way out to the garage to bring something in.

I had American Home Shield for years and years, but when I bought this house, the Realtor gave me a different home insurance company that was twice the price of AHS and they weren’t nice. They were horrible and I couldn't wait to go back to AHS. They’re very nice at AHS and very accommodating. I had a claim for my garbage disposal and it went well. The tech from Neighborhood Plumber & Rooter was here a day early, which was great, and he was wearing a mask. I’ve dealt with this company through AHS before and I liked them. He fixed the garbage disposal. But I had just replaced my sink to a large farmhouse sink and he told me my garbage disposal didn't have the horsepower that a farmhouse sink requires. I wound up having my handyman, who also happens to be a plumber, replace my garbage disposal recently to an upgraded one.

The air conditioner was making a horrible rattling sound that you could hear throughout the whole house. I did the claim process on a computer and American Home Shield's website was okay. They said that they'd let us know when the service was scheduled and they'd be contacting us. We told them about the issue on Saturday and the tech was here on Monday.

I called American Home Shield for an issue I was having with my stove's oven. The reps gave me a time window when to expect their contractors. They sent All Valley Appliance Heating and AC and the techs from there were fast and efficient. However, there was an issue with my stove and someone else came to fix that. Still, that wasn't because of anything that All Valley did or did not do. Now, my stove is working fine. Being with AHS has been pretty good for me and I'm glad I purchased their insurance.

It would be a while before the technician from Hometown Garage Doors could come out, but he was in the area, so when I called, I was able to get there in time. He came out, diagnosed the problem and said, "This is what we need to do." We both wore our masks and he fixed the issue, and then he was on his way. He was very professional and I thought, "Wow." It was a pleasant experience, but I've had some very bad experiences with the contractors that have been sent out as well. In fact, last time I used my own plumber for my water heater. I'm in the Harley Davidson business, and I started checking out the guy American Home Shield sent. We found out that the guy would just go out of business and go back in business under a different name, and he was part of a motorcycle gang club.

I had a leaky toilet and American Home Shield sent Paramount Plumbing and Gas to take care of it. The techs from there was on time and he was really friendly. He had a mask on and he identified himself. He also brought a Shop-Vac in and cleaned up after himself 'cause my toilet had to come off and he had to change something down my drain flange. I also had American Home Shield at my other house for several years and they have always done what they said they would do. I always tell everybody to get their warranty.

American Home Shield gets the people out here very quickly. I get the information out there to them and then they contact you depending on what time you call for your issue. Cabot did an awesome job. They are one of the best ones AHS sent out so far to service my air conditioner. There were two guys who came out. He was training the guy as well. Both them were good. When they came into the house, they both had masks on so everything was well. They checked to make sure the AC was cooling off properly. The technician took his time to explain to me step-by-step what was going on with my unit. He gave my options and let me know the best one for me at the time. He broke it down so I could understand it and I can make my own decision of what I wanted to do. So, it was great.

The AC wasn't spitting out cold air and the first guy that came out just put freon in the AC and didn't fix the fan. I think it was his last appointment of the day and it seemed like he was kind of in a rush to get out of there. The problem still existed and I had to spend an extra 100 bucks on the second call when the first guy could've fixed it all.

I'm very pleased with American Home Shield. They make it very easy to submit service requests. It's online or I can call. Also, I had a technician that asked me what my oven was doing and when I told him that it wasn't heating, he seemed to know what the issue was right off the bat. I was very pleased that he was in and out of here and he took care of the problem.

The guy from Complete Companies said that I needed a new microwave. I talked to somebody at one department of Home Shield. She asked me the model of the microwave and the make of it and said that it would be like a month or two before they could get one similar to it. She also asked me if I would do a buyout thing where they offer me so much. I was told they were gonna send me an email to offer me a buyout for it, but I never did get an email or hear from them. This is my first claim with Home Shield, and I've had this for about two years. I like it because I've got insurance on all of my appliances, but they've not impressed me over this because of how long it took. They've not done their part about working on my microwave about getting this taken care of.

The contractor sent out by American Home Shield for a natural gas leak in my basement was great. They answered every question I had and were super professional. The gas leak is gone and everything is fine. My house doesn't smell like rotten eggs anymore. American Home Shield is useful.

I usually use American Home Shield's website for requests. When we had an issue with our dryer though, I called because I wasn't sure if it was covered. I was on hold a while, but that's understandable. Also, I did a couple of requests, but this is the one where they first put me in contact with somebody, and they said they didn't do that type of work. There was a miscommunication, and then I called back and American Home Shield found somebody else who was able to do it.

I had two things that I wanted to do but Home Shield wouldn't allow me to do those at the same time. They put me on hold. I ended up being on hold for about an hour. And then, when Home Shield finally got to me, they said they couldn't do it. But it was fine. The issue was the icemaker in my refrigerator. It took Windings a couple of times for it to be repaired since they had to get parts. But other than that, Home Shield is not as expensive as it could be. I use it when I need to use it. They usually try to do their best to fix the issue, so I'm fine with it. Home Shield has been really good to me.

One of my appliances was squealing at me. Then, it was making a weird noise for a couple of weeks and started screaming at me. IQ Appliance's service was good. Right after the tech had left, the appliance started making the same noise that it was doing right before it started screaming at me but the tech came back and fixed that. He was really nice, too. This was the first time that I've had to use AHS and the warranty has been perfectly fine for what I've needed so far. They were also quick to getting someone out. But price-wise, $100 for the deductible is quite a bit, especially since the competitors are charging around $75 for the deductible. There are also other warranty companies that charge monthly service fees that are about 10 to $15 cheaper. After this contract period, I will be changing.

Submitting a claim to American Home Shield was somewhat difficult. Everything was automated. I would end choosing the wrong number and it was confusing versus speaking to somebody. Still, my AC problem got taken care of and I had no issues. AHS sent Ruiz Air Conditioning and Heating and the tech said the problem was the fan. He went somewhere, came back with a fan, and fixed my unit that same day. Now it is working perfectly. Right after the AC repair, my refrigerator went out and AHS's contractor is coming to fix that as well. I would definitely recommend Home Shield.

The guy had to troubleshoot a problem for me which was causing my power to go out. He was great, very professional, knowledgeable, and it didn't take him long at all. The outlet on the outside was grounded and it was getting water. He found the issue and wires were exposed on the outside outlet. Every time I use that outlet, it would cause my GFI to pop in the basement causing my cable and alarm to go out. I changed the GFI myself in the basement once and I thought I fixed the issue. But the issue was that the outside outlet was tied to the GFI in the basement and I didn't know that outlet had wires exposed. Moisture was getting in there. They didn't insulate the wires correctly. After the guy came out and checked it out, everything was fine. I can use the outlet in the garage now. My GFI doesn't pop. We have a garage refrigerator and I was plugging it up in the kitchen through the garage door. Now, I don't have to do that.

I have two properties on the same street and I have American Home Shield on both. Firstly, whenever I call the customer support, I'm put on hold for a long time trying to get hold of a representative. Sometimes it takes one hour, and sometimes it even takes about two hours. I hope they can improve that. The second thing I was not happy about is, recently, I raised a ticket for a toilet plumbing issue on one property. There was water dripping from the upstairs toilet to the ceiling downstairs and they sent a plumber who came and inspected it.

For my recent claim with AHS, I had water coming through my garage ceiling. It was multiple days later that the contractors came out, but they ended up having a different opening, and I wasn't very pleased with how they were like "Well, see in a week." I was like, "So I'm just supposed to leave this water destroying my sheetrock." I wasn't very happy with the initial time, but they got me in like a day 'cause they had a cancellation.

My AC claim to American Home Shield went well. Trademasters came out. The guy was in the neighborhood and he got a service call. So he came the next day and he was able to resolve the issue. This particular time, the fan motor had went out. He had the part that was needed. He also had a mask and everything. So far, American Home Shield's been pretty good. The last thing that we had before the AC claim was our washer. We were having several issues with it, and it turned out that the washer tub was cracked. So they ended up ordering us a new washer. We've called them back because the one that they were ordering was not compatible with the one we had, and they made the adjustment. We have been pleased with them.

I had American Home Shield for a while before I lost my job. Now, I'm on disability. So the whole time that I had it, I really didn't have to use it. But as soon as I got back on my feet to get it, I ran back to it. It's just nice to know that you have 'cause I don't have a significant other or anyone else that I can contact other than my dad, but he couldn't do any of the work. It feels good to know that there's gonna be somebody there that can handle it.

The first time APC Plumbing came out, they were here for five minutes, replaced the Johni-Ring and left. Within two hours the same problem was happening, it was leaking. So I called them back and they came out again. He was here for about 10 minutes that time, said that maybe he had pinched it wrong, that he flushed it five times and it should leak by then. It should be fixed. In another two hours there was still water all over the floor.

The AC wasn't cooling and it was very easy to file the claim for it. It was excellent service and the guy from Cool Works was there right away. I appreciate that very much. He had to come back because it was frozen up or something. He said what time he'd be back and he was there right on time. The company that did the repair was very nice and the repair was quick. The AC is working okay today. American Home Shield was efficient and there were no hassles.

My upstairs air conditioner unit went out and when I put in the claim to American Home Shield, it was simple. I went online, logged in to my account and submitted the ticket that my AC unit was not cooling down. The contractor was a great guy. He looked at it really quick and said that the problem was the capacitor. He tested it and confirmed that the capacitor was bad. He had it fixed within 15 minutes. I've had to submit claims to AHS three times in the three years and there was a little bit of confusion with the first one. But other than that, they've been a great company.

The AC wasn't cooling and Automatic Control Corp. came out. I have three air conditioners and they've come a couple of times and resolved the problem. I know that they're good and they're gonna take care of it. I asked the guy what was wrong with it and he showed me the part that he changed when he left.

Our pool motor pump went out and American Home Shield's contractor from PLO Pools came out to handle it. The tech who came was a very nice guy and he was very knowledgeable. He fixed my issue on the spot. American Home Shield's claim process has been fine. However, I wish I could speak to a rep quicker instead of having to go through a bunch of other prompts where I am made to pay for the service upfront. Still, they have been awesome and they've done everything I've asked them to do.

The AC wouldn't show the humidity. The humidity was going up. Comfort First Heating & Cooling came and all of a sudden, the AC worked. However, I would like to choose the people that come out. It’s hard to talk to AHS. Everything’s on the computer. I told them that one time or two times, but still, they sent somebody else out. The people that put in the unit here wanted them to come back and service it. I told them who I wanted, but they sent somebody else.

The AC stays cool during the day, but then in the afternoon, the thermostat will reach as high as even 80 even though it is set at 70 or 72. It gets really, really hot. So I called American Home Shield and the first person that came out didn't do anything. He went out and looked at the unit and said the pressure were good. He never went into the attic to check that part of the unit. He opened up where the air filter was and said it was dirty. So he took out the air filter and told us we needed to replace it and then our problem should be done. We bought the air filter the next day, put it in, and it didn't help.

We called Home Shield and they texted us back in less than an hour to schedule. It was quick. Arctic AC did a wonderful job. They were prompt, clean and courteous. They knew what the problem was almost immediately. They had the part with them and they were in and out in 20 minutes. I've got a different home warranty on another house that I have and when it expires, we're gonna change to Home Shield on that too.

My garage door was broken because the spring head snapped. I did a claim online with AHS and the information just came through. It was very easy. We were told we would hear within 24 hours. AHS would get a contractor's name and he should be reaching out to us. Sam's Garage Doors came out and they had to replace the spring. The garage door is functioning okay and it's closing now although it is a little slow. On the whole, American Home Shield satisfied what I needed.

My experience with AHS has been very good so far. I've been using them for multiple houses. However, when the contractor came for my AC issue, he came multiple times and I did not like the service. First of all, they changed the coil and then they had to come back a second time because it stopped working again. So they had to change some other parts. It was broken three times and I just had enough with them. So then I called these guys, Cityline. Since there was a long gap, like a couple of months, I said, I was not gonna call the other company. There was a clog in the line. Because the water level was going high into the pipe. So they had to come and clean the pipe. But this guy said it might happen again. So we'll keep an eye on this.

Everything with American Home Shield has been very impressive so far. I'm a new member but everything’s been very professional. Everything they've told me has been spot on. I recently filed a claim for an electric switch that would not ignite. The contractor called me and set up an appointment. They were very professional.

The guy from Ramco Appliance Repair came out for an appliance issue. Fast service, polite, troubleshot relatively quickly, followed all safety components with COVID and whatnot, wore a mask. He found the problem and was done within 15 minutes then he was gone. That was the first time I had dealt with AHS and everything on the website was easy to fill out. It responded back to my email that it was submitted.

American Home Shield is pretty good. But it was a little difficult getting somebody out through them. The initial call took quite a while for them to get somebody out. Then I waited all day for the electrician to come and when he got there, he had no clue about how to fix a mobile home. So I just turned around and went through the process again and waited. I had to wait another seven days until the second group came out. They got the job done fairly well.

You're able to give them enough information on the website. The website is fine. But it's better for you as a customer to speak with somebody instead of trying to do the claim online because there’s not every option available to you there on the website that you really need to get your point across. You really need to speak with somebody in some cases. When I had a toilet issue, the gentleman who came was very, very helpful. I was working when he came so I wasn't at home but when I spoke with him prior to him coming to my home, he was very good.

We have the Monogram series and we got scheduled fairly quickly, but it was another couple of weeks to get the Monogram person out. If it could have been sooner, that would have been better, but once GE Appliances was out here, they rectified everything. Overall, our appliances are working well, so that's good. The contractors also seem very knowledgeable once they come out here.

AHS sent a company to service my refrigerator. The company they sent didn’t shut off the water valve prior to making the repair. As a result my kitchen was flooded and the ceiling in my FINISHED basement was destroyed. AHS did NOTHING to help rectify the situation. My basement is still damaged and neither the company OR AHS has done anything to fix it. To add insult to injury AHS is STILL sending this company out to service people’s home. I can only assume that the people that they send to people’s homes are not carefully vetted.

American Home Shield responded well when I filed an online claim for the garbage disposal. About two days later, the contractor made an appointment and they came out at the right time. Since the repair, it’s okay. If there was any problem, I'd call them again. Overall, American Home Shield is Excellent.

I got discouraged with the home warranty I had been with for a while. They had come out and fixed some plumbing like faucets. But maybe the policy changed or they changed things that they no longer did that service. My daughter-in-law was with American Home Shield which she also recommended to her mom and dad. She told me about the company too and I gave them a try. The only thing is that she stated that she paid $75 for when someone would come out every time the service was initiated but I pay $100. My daughter-in-law told me that even her parents don't pay what I pay. I'm like maybe American Home Shield signed me up for the highest plan.

American Home SHield's contractors from Lynch Electric fixed an outlet for me in one trip. Submitting claims to AHS has been really easy so far. It's all done on AHS's I've used them several times over the last couple of years and it's always really simple. However, I have had some trouble getting ahold of them on the phone for things. I'm selling my house, and so I had to transfer the warranty to the new owner. I tried calling Home Shield last week and it was taking such a long time that I just gave up. Other than that though, things have been good so far with them. Having their coverage has been worth the cost.

When Extreme came out last for our AC, the gentleman told me that my unit needed three pounds of Freon and that AHS would pay for $10 a pound, and I would owe the extra. Then he did that, and the air worked. They were in good communication over when they would be here. It was a five-hour window. The contractor was a nice man and seemed to know what he was doing. But the AC's broken right now and I'm waiting on Extreme to come back out and fix it.

With this claim, everything went well. The person came out, was very professional, solved the issue really quickly, educated me a bit about what the issue was, and lasted less than half an hour. He had a mask on, and they also had gloves on. However, my claim prior to that did not go well. The problem was with a basement drain. It was backing up. The tech cleared that out and they thought it was coming from the air conditioner because it was extremely humid and off of our AC pipe. It was like a flowing little river. Once all of that cleared up, I then found out that the water heater, which is next to it, is now leaking.

Submitting a claim to American Home Shield regarding my refrigerator was very easy. Accord Appliance came on their behalf and the young techs from there wore masks and maintained their distance. They were also very professional and thorough. They repaired my refrigerator and it has been perfect since then. As usual, AHS's techs did a good job for me. Most of the people they contract with are well qualified.

I was having a problem with a ceiling fan, and American Home Shield sent someone out who diagnosed what the problem was. Although they were not able to do it because it did not adhere to my policy, I was not aware that that the ceiling fan had a lifetime warranty on it. They assisted me in getting in touch with the company and providing the model number and the information needed such that I could get the part that was needed to fix the fan. When the part came in, American Home Shield recontacted the person who came out initially with the diagnosis, and they came in and installed the part. I was very comfortable and satisfied with how they handled that overall situation.

We filed the claim for a dryer door repair and they assigned us a company. The company came out within a couple of days. THey did a great job. The guy took all the COVID requirements. He wore a mask and gloves. He stayed out of the house except for the part he was assigned to work at. He had the dryer door fixed within an hour. I was very satisfied with American Home Shield and the company that they selected. It was quick and easy. We didn't have to buy a new dryer, so that saves a lot of money and time.

I had trouble with my oven. The element of the broiler wasn't working. I called AHS. It took forever because they were not there now. It was very hard to reach and communicate with anybody. They got back to me and they selected the guy who called me. But the guy was a heating and air conditioning guy, he didn’t do an oven. But they had already billed me because he accepted, whatever they do with him.

The water heater went out and Dave & Sons Plumbing was here within 24 hours. They were very quick. The plumber was very attentive. He told us what he was doing and what was wrong. When he initially had done it, only one side of the water heater was working and not the other. So, they came back the very next day and fixed that. Everything has been great since. Hot water is important, so the repair has helped a lot. I love American Home Shield. We've had them for 11 years now and I tell everybody about it. I always use their website to file a claim and it's easy.

The guy from D and P Plumbing came out last week. He had to order a piece ‘cause the water heater kept shutting off. Everything was what I was expecting except I wish the top part would’ve come in quicker. But we were fine. We survived and everything is good. There was something we had done that American Home Shield didn’t cover but overall, they're good.

I love American Home Shield. The guy was on time and he was really good at getting the job done. I thought that the hot water heater had went out, but it turns out that the breaker had flipped when the storm hit. He told me what the problem was and he fixed it quite quickly.

We were originally with 2-10 ‘cause that is what the owner of the house went with as part of offering the house warranty. I've seen different ads and different things for American Home Shield, and when we had other people come out through 2-10, they said American Home Shield was one of their better clients that they've had that's why we went with them. American Home Shield is great. They are extremely efficient. They take care, they listen, and their website is easy to use so I can figure out where I'm going. It’s easily navigable. That is always nice that it’s able to do that.

Flowright Plumbing kept an open line of communication before the service appointment. They were on time and efficient. They diagnosed the problem quickly and had the job done quickly, correctly, and everything's working great. I was satisfied with the timeframe. The contractor had on a face mask, too. I feel great with the service. I'm happy. I'm liking American Home Shield's claims process. It was efficient.

I called on a Friday morning and Arizona Trade Masters came out that day and fixed the AC. But two days later, it broke again. It was a different issue so I can't necessarily blame them for that. This happened Saturday night so I called AHS first thing Sunday morning on their emergency line. It was around 10:00 and I waited till noon. I didn't hear anything. I called them again at noon and whoever answered the call told me they would have somebody contact me within the next hour.

My air conditioner stopped working and the tech sent by American Home Shield who came to look at it didn't tell me what the cost was exactly. I had already paid $100 to AHS to have that tech come out and then he was saying the whole repair was gonna cost $900 because I had to pay for the Freon. It was better for me to get a new unit instead so I had that priced. AHS offered me $700 for a new unit which cost me over $7,000. That was disappointing as one way, it would cost me $1,000 if I go with AHS but then the other way, it would cost me over $7,000 for a completely new unit and AHS would only give $700. I talked to a couple of techs and they told me that when the condenser or compressor of a unit goes out, it would be an expensive part for an older AC unit. Regardless, I'm disappointed that I'm paying close to $100 a month for the tech to come out and because Home Shield, doesn't cover plugs, caps and Freon, it would cost me close to $1000 when I'm done. If AHS would have fixed my issue for $100, I would have been okay with things. This is what keeps me thinking whether or not AHS is something I wanna keep.

American Home Shield is fantastic. I've had to use them twice and both times, the situation has been rectified within 24 hours. Also, their website is very easy to navigate. We had an AC claim on a Sunday and Ambient Air Heating was out here by Monday. It was a little tougher in Tucson ‘cause it was so hot. The technician had to get another part and one of his coworkers had it. After a couple of hours, he came back and it was fine.