American Home Shield Reviews

I submitted a claim for electric support through American Home Shield's website. The contractor showed up when they said they would and they let us know they were on their way. They did the job, they exceeded our expectation in doing it, and then they left. American Home Shield is a worthwhile investment.

We've had a couple of claims with AHS and it's all been fine. They've been good and on the website, it's easy to make a claim, which is nice. A contractor came out for the microwave and they needed a part but they were sent the wrong part. It's been a month now and I'm still waiting for the part. But the tech was great.

We had a drain issue from the upstairs bathroom. The drainage pipe runs down through a central wall in the lower level of the house and there was a leak on the ceiling of the lower level that was causing the molding to come apart. The softening of the wood told me that it had been that way for a while. I bought the house a little over a year ago and didn't realize we had a problem until I called that claim in and the contractor came out and told me to put a silicone caulk around one of the fixtures on the tub. We thought we had it fixed but there's still a leak coming from that same place. We also had a major repair that had to be done because of another plumbing problem that we paid the deductible, and then the repairs were considerably more, so the warranty helped tremendously.

When I sent in the claim, I didn't get a call that day to schedule, so I left a message the next day. They called by the end of that day to schedule. The tech arrived during the time window he said he would. He was courteous. He made sure he had a mask and was social distancing. He diagnosed the problem and fixed it. I was very satisfied. The time frame that they gave me worked. The tech told me not to use that outlet, so he was helping. Even though he couldn't be there for a couple of days, he wanted me to be safe. But I'm disappointed AHS didn't offer the spring air conditioning tune-up special because of the Coronavirus. So it seemed kind of goofy because if I needed service, they'd have to send someone anyway.

I couldn't get into my new house and the people left me keys for it but those didn't work. I notified American Home Shield online and the website was pretty good. There could be a few more options, probably, under each section. Then I got a text or an email shortly after that someone had been assigned. Ed's Lock & Key came out to fix the garage and rekeyed a couple other doors. The guy was able to pick the lock and then make a new key for it.

American Home Shield is very professional and they're easy to work with. It's easy to submit a claim online. We had American Lock & Key come out and they were very professional and nice. They rekeyed and they did it well.

My house was at almost 90 degrees for a few days and I actually had to leave. It took about four days before someone from A-US Air Conditioning could get out to the house and fix the AC. It was longer than anticipated but it was also the summer so I understood that. Everything on my claim was taken care of without me talking to a customer service rep. It was all done online and I provided the $75 there. It was a much better experience than the last time I had with American Home Shield.

There was a module in the AC that needed to be replaced. Even though the man fixed it and it is working properly, I need an upgrade because eventually, it's gonna break down and the thing is 35 years old. He had recommended me an upgrade. But he didn't say anything to me about a program where it helps me to get an upgrade because the system is still running. If it's not broken, they don't wanna put in to getting it fixed. Later on, his company called me and wanted to talk to me about getting an upgrade. Excuse me, it's too late now. I'm done. I'll pay for my own system. I've been with American Home Shield the whole 25 years and they couldn't do an upgrade. I just renewed my contract, and I got my money back, and I'm not dealing with them ever again in life.

The guy came out and fixed the air conditioner when it stopped cooling. He was very nice and professional. They were very timely. So everything went well. I love American Home Shield. It works right when I need it, so I haven't had any issues.

Submitting claims online to AHS has been very simple. I paid my $75 and everything was well. American Home Shield sent out Air Climate Solution for my AC issue. They came when they said they were coming. The tech from there identified the problem as a fuse which had disintegrated. He replaced that and we were good to go. He was at our place for 10 minutes.

My air condition was not running. Family AC came out the very next day, which was good. The tech came out late, about 8:30 at night, but he came out and did it. He got the AC running the same day when he came out. I recommended Home Shield to other people that bought homes, and to family members and friends.

We've only been here for almost two months. The first month, we had really bad AC problems. It would stay on for about a week then it would kick off and it would stay on a week then it would kick off again. It stayed on for two days then it kicked again and then we were without for four days. It was the whole weekend. It was bad because there are two adults and seven kids in my house ranging from the age of 12 to a year old.

My icemaker wasn't working and my water sensor wasn't working. The contractor that came took care of it pretty briefly. He was really respectful. He was in and out. He was on time. They communicated the timeline really well also. They handled the claim really well. The first time I submitted my claim with AHS, I did it over the phone and that took a while. But then I went online the last few times, and it's been really simple.

I had an AC issue and I tried calling in, but AHS told me that I could do everything online so that’s what I ended up doing. A-US Air Conditioning of Texas came out and they repaired the unit I had. I'm just new to the company, but so far, I really enjoyed it.

Stuff are gonna break and American Home Shield helps offset the cost to fix things. Last time, I went to the website and put in a request because my AC was blowing but it wasn't blowing cold. When the technician from Air Design AC & Heating came out, he said that everything seemed to be fine and that he just had to clean the outside unit around the outside of it. He fixed the issue and got my unit working, but he charged me to do that. I wasn't too happy about spending an extra $90 to have the vent cleaned. It should be something that was covered. It was hot so I was trying to get air back on. Also, I already gave $75 ‘cause I had them come out here. Still, American Home Shield got the job done.

My recent experience with AHS was a long claim because the contractors had to come back three times. They couldn't get the dishwasher to work properly. I had them bring another dishwasher and place that in. Once they pulled the other dishwasher out, they found the problem. But they had already put a new dishwasher in. The technicians were very nice. They tried their best. The new one is fine. But unfortunately, he said, "The bad news is I took this out and now that I found, I could fix it. Tell American Home Shield you need a new one." I said, "Okay." That was our agreement going forward 'cause I had renters in a vacation home and I couldn't have them three weeks without a dishwasher.

This company is not set up to repair anything on the weekend and even during the week you are subject to whatever workload the contractors assigned to work with American Home Shield can handle, the sad part is this not the physical work. It's the paperwork. This company makes the process of fixing anything regardless of how essential it is to your home impossible. First send a contractor to the house to assess the problem, then document the problem, then send paperwork back to american home shield for approval, then send a second contractor out to your house to complete the repair.

This is my second time dealing with a appliance repair through them. The first time it took over 2 1/2 months for them to repair my dishwasher. Now it's the refrigerator. It's been two weeks and I was told by THEIR CONTRACTOR that they have to authorize the replacement part. First it is a contractor they sent out to determine the problem and secondly if a part is needed you think they would trust their contractor enough to allow them to do the work. NO! The contractor has to submit a request for a part and wait for the authorization from them to even order the part. So if they deny the request you're out your $100 service fee.

I'm very disappointed with American Home Shield because I have attempted to contact this company for the last day and have been through four different representatives. This company has charged me a $148.19 for services that I cancelled back in April 2020. They billed me for 3 months of service. When I called regarding the incident all the representatives I have spoken to was not any help. The last representative that I spoke to was very rude and had me on hold forever to tell me to contact Nationwide Credit, Inc regarding my balance. When I explained to her why would I contact the collection agency when your company is the one who charged me.

I have been a customer of American Home Shield for well over a decade. I have poured more than $10,000 of my hard earned money into this company because I believed that they would stand by their word of "protecting their customer". This company is a sham, they rob their customers blind and do not give any support or compensation when something needs to be replaced. I filed two claims within the months of June and July. One for my washer and dryer and one for my AC unit. Please keep in mind that I live in Arizona and temperatures are extreme.

I have AHS in a rental property and I have them for my other home as well. I hadn't had any issues with them and I always get good results from the service as well as from the people that they provide to come out and work. That's why I continue to let them service my home. I also love that they give you the option to decide if you want the service contractor that they'd send out to come out there or if you had someone else in mind. I like having that control and not be forced to work with a company even if you're not satisfied with that company's service.

With American Home Shield, when I first started having problem with the air conditioner, I used to get put on hold and I would wait and wait. Their computer would say that they'd be with me as soon as possible and that they'd be with me in an hour. But an hour would go by and it would say the same thing again. I would be on the phone for an hour and a half, then I'd hang up and call back. But when I get to talk with their reps, they're always nice and very professional.

Sears was very good. They had a mask on and they were very careful. We also provide booties to people who come in so they are well protected and so are we. This is the second visit from Sears in about two months for our refrigerator and they determined that we needed a replacement. We got a replacement and sent the receipt to American Home Shield. Getting to them is extremely painful though. Each time I've had to call them to get approvals and information about a replacement, it's taken me at least two hours of holding before I can get someone to answer the phone. All in all, we get good service if we can get ahold of American Home Shield.

SAP Services came out for a clogged pipe up in the attic. Doing the claim with American Home Shield was easy. I did it online, and then I called in. It took a little while on hold, but I called in. It'd be nice to be able to select a group when you do do a claim online. Other than that, having the warranty is worth it.

It was the first time I have ever used Home Shield and I'm not very pleased with the service. It was a big mix-up. I had to stay on the phone for an hour before I got to talk to somebody the first time. And then while we were talking, they put me on hold. Somehow we got disconnected. I had to call back. They set me up with somebody. It was on a Monday morning. The AC went out Sunday night some time. The contractor sent me an email saying it would be the following Monday before they would come out.

I submitted the claim Friday night and the guy was out Monday. He diagnosed the problem right away and in 15 minutes, had it fixed. Everything worked properly. We're very well-satisfied with American Home Shield. We’ve been with them close to 30 years.

Home Shield is so backed up that it’s hard to get in touch with them sometimes. But once you get ahold of them, the people are very thoughtful and helpful. A toilet needed some work. They said they would call the contractor and that I would get a call fairly soon after AHS called them. Sirius Plumbing & Air Conditioning did some other work for me, so I requested them. We've had Home Shield for years and they have helped us on a number of different things. Overall, they're a very good company.

I had a leak under my bathroom sink. U.S. Plumbing and Rooter came out, and they had masks and booties on. It was easy doing the claim to American Home Shield. I did it over the phone. I had other plumbers here before and the one guy cut a hole in my ceiling, and they never did fix it. That wasn't even where the leak was. The leak was in the bathtub in the bathroom.

Universal Plumbing Company of Shreveport did okay on my plumbing issue. There was quite a bit of a delay on getting someone out here though. It took over a week. I've had American Home Shield on and off for years. I'm a real estate agent, so I sell these things to some of my buyer clients and I need to know that they're gonna be taken good care of. And American Home Shield is a lot better than they used to be. Their customer service is a lot better. It used to be that they would not replace anything. This time around, I had a problem with my washing machine, and there were no parts available for it, so I got a brand new one. It's a much better one than I had before. So, that was great.

Numerous times, the problem is the ductwork and we can't get anybody to do that underneath the house. We had On Time Plumbing come out one time and they said they wanted to pay for that. I liked them. They're nice people as long as they know they're gonna get paid. However, my husband and I got pretty aggravated with American Home Shield because they were telling us that's not covered. We told them that we got it in our policy that the ductwork is covered. And so, when the guy came out again last month, he replaced the air filter. It took us about three weeks.

There was no air coming out of the air conditioning. We live in Fresno and the heat is 110. Having no air conditioning for a few days was horrible. I called Home Shield to file a claim and I was really happy it was done right away on Monday. Clovis Heating and Cooling came out and I really like the service. Home Shield does a good job. I've had a couple of claims and the guys worked very fast.

American Home Shield is our second home warranty company. I talked to other people that have them and researched through other home warranty companies. When our hot water tank was leaking, they were very fast to get somebody out there, diagnose the problem, and get it fixed that same day. I was happy about it. It's a lot faster through the day time to contact somebody. If not, they have a nice option into where they can call you back. They send somebody and it's very fast. If they can't do the job that day, somebody would be out the next day unless it was over the weekend when a lot of places are closed.

H & K Plumbing came to repair two toilets and a sink. They still don't work, but they said they're old and need to be replaced by the homeowner because they can't put the claim in for American Home Shield. But the plumbers helped very much and they were personable. They did repair the toilet, so it flushes a little better. They also replaced and adjusted lift rod in the basement but you still gotta close something up. But overall, the warranty helps a lot. We submit our claims online and it's been working fine.

We had an issue with our dryer. I went online and filed a claim. Then the company called me and scheduled the appointment. The guy who came out was very professional and great. He fixed it in a timely manner. I'm happy so far.

We first got American Home Shield last year when we bought the house and we renewed it for this year. They've been great and I don't have any problem with them. But I played telephone tag for a while with their AC guy. He was supposed to come last week but he got tied up. It's all good though. I have A-1 Electric coming in the next 30 minutes. The guy said that it was too much work to do all of this stuff to work, that apparently the previous owner is involved.

Getting service to my home has been very easy with American Home Shield's online system. Their contractors are professional and they have sent persons out a second time for a continuing problem without charging us another service fee. Most recently, I had a claim for my AC and their contractor from Greenway Home Services came out to handle that. The tech then came back to the house and told me what AHS was gonna cover and we would be out of pocket $1,600 for something that we had already spent $600 on. Greenway was going to put a new system in with a warranty and deduct the amount that AHS will pay. We went that route and AHS did not pay anything to the contractor.

We have a dual AC system. We have an upstairs and a downstairs and the upstairs unit was giving us problems about four weeks ago. We called up AHS and I paid the $75. May Heating and Air came out and looked at it. The tech said he couldn't find anything wrong so he left. From that point on, the unit was going off and on again until it just completely stopped. There was nothing but hot air coming out. I called AHS again and explained the situation to the rep.

I've used AHS several times. The contractors come out, do an assessment, give me their recommendation and fix what needs to be fixed. Recently, Myers Comfort came out for the air conditioning unit. It was blowing out hot air. Everything has been working pretty well since they came out. I'm very satisfied with AHS. They do a great job. I will continue to use them as long as I have my house.

The A-1 Quality guy was a professional and it was a pleasure watching him work. He gave me a call and said, "Can I come about 15 minutes earlier because I am free." I said no problem and then he came. He was wearing a mask and I was wearing a mask myself, and then we kept our distance. He did what he came to do and he did a wonderful job. Within 45 minutes, he did everything.

I had my garage door, where it would just run and stop. It would not bring the garage door up. So that was the original issue that Ace of Spades Garage person came in and he first made some fixes. It seemed to be working and so they left for the day. The very next day, when I stepped in, my garage door was open. So the motor ran by itself and it brought the garage door up without me even turning on or using the remote. So that issue followed and then I gave a call again. That guy came and he said some socket was broken and he would put a new garage door opener.

American Home Shield is easy to use. They're quick to respond and so far, very worth the monthly amount that I pay. I've told a few of my friends to go with them and they were rather shocked that there was even the ability to do that. My boss told me about this as did other people at work. So, these days, if I'm going to buy something, I’ll go online to do a search for reviews before I even think about going through a company. The technician came out for the garbage disposal and it was good. He had a mask on. He was very quick, pleasant and did what did what he had to do. He was gone in 5 minutes. It was just a blink.

We bought the house last October and I had a switch in my house that every time you turned it, it would pop off a breaker in the circuit breaker box. So, we were checking what was going on and what was causing that to happen. The technician from Ryco Electric came out and when he took a look at it and examined it, he realized that the people who sold us the house wired the outside light incorrectly. He rewired the light and that took care of the problem. Aside from coming on time, he was able to accomplish the work. I like the ability to request services online with American Home Shield. The claim process is straightforward so, it’s easy to navigate.

Comfort Pro came out for the issue on the AC and it was great. After the technician checked everything outside, he came in and said that he couldn’t find anything. When he saw my thermostat, he asked if I had two batteries. I said yes and he put them in, and everything fired right off. I called American Home Shield to file the claim. When I speak with a representative, I would like to speak to more people with better English and in the country than somewhere in a foreign land like the Philippines. They're all scripted and you can't communicate with them. It's not just AHS but all these companies. Also, you got to call back sometimes.

With American Home Shield, it takes a long wait to get to a person when I submit a claim. One day, I called AHS three times and the first time, I was on the phone for three hours. Nobody answered me and so I hung up. The second time and third time, I waited two hours each and still I got no answer, so I hung up. I called again the next day when they first opened and after waiting an hour and a half, their reps finally answered the phone. Despite this issue, the companies who come and take care of repairing my problems have been fine. I had a plumbing issue recently and their contractor from Carl & Son Plumbing & Heating came to handle it. They were very good and they took care of everything. My plumbing works very well now.

The air conditioning claim went through right. The tech from Metropolitan came out. He checked it out. He did what he had to do. He had to cut it off and let it stay over one day before he could remove something because it had frozen up. He came the next day and repaired it with no problem. The AC has been doing fine since then.

I went online and filed a claim when the air conditioner was not working. Ambient Air is fantastic, because I had another home that I used them on. As a matter of fact, when I sell the HSA warranties there, I tell them about that contractor and how good they are. The roofing contractor on the other hand is horrible. I'm not satisfied with that one at all. Also, I'm not a fan of the plumbing one. But other than that, Home Shield is very easy to work with. The site is user-friendly, and for the price of the home warranty and for the services that are provided, it's a great value for the money. There are a lot of times when I personally pay for my clients to have that warranty so that they have a safe, peace of mind experience for the following year.

A drain pipe was installed incorrectly, and when the Climate Masters guy came out, he realized what it was as soon as he saw it. Within 15 minutes, he was done, had it repaired, and he was out. The latest problem I had was on the air conditioner. The fan was running but it wasn't blowing cold air. He came out and looked at it. After talking to me on the phone, he said, "Well, it's probably a capacitor." And that was what it was. He was there for maybe half-hour. He changed it, fixed it and everything's been running fine ever since. So, I had a pretty good experience. I had to wait over the weekend for them to get back in touch with me and then come out, but that's how things are sometimes. It’d been more comfort issues than an emergent issue, so I’m not complaining about that.

It was very easy to submit a request and I was so surprised. There was a leak in the arm of the showerhead and it leaked into the wall. The guy who came out, Corey, was wonderful. He found that leak in zippity doo. I've also had a painter and a contractor through American Home Shield, and they were incredible. The workers are so good and I'm very pleased with all of them who have come out.

I have been an American Home Shield customer for 13 years. I just purchased a new home and went from one home with American Home Shield to the other one. Recently, our air conditioning had completely shut down and we had no air at all coming out of the system. C and C Heating and Air came out very quickly and they were able to take care of the problem. They handled it great too. On the other hand, American Home Shield should have more people on the telephone that can answer in an expedient manner. Getting through to anybody on the phone to ask a question is impossible. It's very frustrating for all parties.

My garage door was going up and down on its own. American Home Shield sent O'Donnel Doors to handle things. Submitting the claim to Home Shield online was very easy. I'm an advocate for them. I really enjoy having their warranty. I highly recommend others to purchase it especially if they own a home.

I had an issue with my AC unit and so I called to get some service done on it. American Home Shield initially referred me to a company but that company was not able to come out. When I needed them to come out, they were booked up until a certain day. I needed the AC unit fixed ASAP. So I called back in and had AHS refer me to another company which was K & W Heating and Air. K & W was able to come out sooner than the previous company was able to.

I noticed that the wall and the carpets were wet. We found out the slab had a leak underneath the house and we called AHS. The first tech was kinda rude so we called AHS and let them know. They switched contractors and Advanced came out. The newer guy was good and thorough and they fixed the slab. Right now, we're trying to get ahold of the case managers to send the contractors out. They had to tear out the whole cabinet shelf that I had in my garage and they haven't got ahold of us so we can replace and rebuild that, put all the shelving and stuff back up, and repatch all the holes.

Expert Appliance Service was sent out and did a good job. The guy was very nice. He fixed my fridge and then he checked the washer and made a couple of comments about my dryer. He made sure that it was okay. Then he checked my water tube and he explained to me, everything was okay. He didn't try to do a lot of work on it because he explained that the weather was too hot and it was affecting the sensors. Everything is working well. It’s a great opportunity to have someone like American Home Shield take care of anything happening in the house, like with appliances. I don’t have to be looking for somebody. I don’t have to be doing overwork. Before, I never had something like that. But now, what I’m paying for the insurance is really worth it. I’m very happy.

We had Drain Masters come out and they did a wonderful job.

AT Appliances came out in January to repair the microwave. They replaced the keypad thing and some other stuff. We didn't use it that much and then it stopped working again. We made sure American Home Shield sent out the same company because we didn't want them to send out somebody else and then they'll come out saying something else is wrong. So AT came out again and they fixed it. It seems to be fine right now. We didn't have a problem with the microwave, but when it comes to heating and air conditioning, i’s a totally different story. They send out people for years but whenever those kind of companies come out, all they do is try and rip you off. I don't know why American Home Shield don't even check.

For an issue with our AC, Burleson Services in Ocala was sent out after I made a request for it online with American Home Shield. That process was easy. I had spoken with reps on the phone and that was not as easy because usually, you get put on hold for an hour or so. Overall, we have had some issues but in general, American Home Shield remedies the issues even if it often takes two different contractors to come out. In the case of our AC, it's good now.

The fan wasn't blowing into one of the critical areas of our house and we called American Home Shield. The contractor came out and said that it was the variable speed motor. Such a motor had to be ordered, which would take a couple of weeks, but the technician that came out was excellent. He did a number of things to make sure it truly was the motor and not that the motor wasn't getting the right signal. Once he got the motor out, he plugged everything back in just to see that when the air conditioning came on, it didn't activate the motor. He determined that it was the motor itself so, I was pleased with that. It’s probably gonna be another week or so before we get the AC in but we feel comfortable that that was exactly what was wrong. Anthem has done a very good job.

We had to wait for a particular part to come in, but the guy from Choice Heating is working on it and it's gonna be fine. They're the greatest because when the guy says he's gonna be there, he's there. American Home Shield had used him on other things of mine that's gone wrong and he responds immediately. He's there within a few hours. He's great to work with. In the beginning, we had some trouble. They had a system that they could've installed but American Home Shield wanted a second opinion so they went with XTREME. XTREME doesn't supply their own equipment. American Home Shield does. It was apples and oranges but they wanted to use XTREME and I didn't wanna use them. So we ended up having to go on a cash type deal so I could go back to Choice Heating.

My garage door wasn't shutting correctly. Submitting a claim online to American Home Shield was easy. I just picked whatever was wrong and they set a company to come out to look at whatever my problem is. AHS's contractor, Flash Garage Door Services got sent out and the techs from there looked at my door. It was pretty badly off so I had them replace my doors with the opener. With AHS, if a problem is major and the tech has to order parts, it takes a week or two for things to get taken care of. Still, everything has been fine in my experience with them. It's really nice that I can pay $75 and then have their contractors come out and fix things that will be several hundred dollars.

We had been having problems with the HVAC system for over a month. It would cool and then it wouldn't and then it would blow but not cool like it's supposed to. I filed a claim with Home Shield and they were pretty prompt, especially when I started explaining to them about my mom and that it's her home. They tried to reach out to TJ Morgan to come out expeditiously. We're really glad about that. Then, the representative that came out to service it was very professional and on time. He explained everything as far as what the problem was and how he rectified the situation. They had to order a compressor and it took a week but the AC is working excellent right now. The tech also said to feel free to call them and get in touch with them if there were any other future problems.

There was an AC leak and I had Owen Plumbing come out. It was easy to get the claim going with American Home Shield but I just can't get it finished. Owen Plumbing refused to finish the job. So Home Shield is calling another vendor. The claim is still ongoing.

We're happy with our plan with American Home Shield. We called them and their contractors came right away. The contractors that AHS sent out for our AC were very good. There was a broken wire and it was a straightforward and easy fix. The experience was very good. But I got a bill for something that I already paid for and I had to wait for them to call me back and it took an hour and a half. Other than that, we're in good shape.

I had a problem with the condensation pump in the basement and it shut the system down. It was easy to file the claim and the tech replaced the condensation pump.

The guy from Aaron Plumbing did an excellent job on our plumbing issue. I don't have a catch basin so they had to remove my toilet in the basement to allow them to do a technique and that would allow it to get flushed out to the city sewer. Now, the toilet is working as it should be. But I have a problem in the main bathroom but so far, so good. The claims submission with American Home Shield is pretty straightforward. I call and just tell them. It's pretty smooth and streamlined.

I bought the house five years ago and American Home Shield is the only one I've had. If I call them, they’ll come. It’s not instantaneously but nothing is when you're talking repairs. It took the contractor for an electrical issue about a week after I submitted the claim to come out. I'm glad it was not an emergency but it was a little dark to do laundry. The two ballasts were daisy-chained together. So, even though the second one wasn't completely dead, it wouldn't come on because the first one was pulling all of its electric. The house is 1983 and that was the first thing that was done. They ran a good life.

My water heater was not working. I called AHS and they expedited it very quickly and clearly. They answered questions and told me that the repair people were gonna give me a call and come out within a couple of days. So it was very simple. The contractor that came was fine. He was courteous, gave me clear explanations, fixed it quickly and was okay. It’s been working fine since the repair. AHS was convenient and it’s a great service.

Submitting my claim online with American Home Shield was fairly simple. It was to fix my shower drain because there was kind of a stoppage. We have a bunch of water dripping through our ceiling downstairs. The plumber who came was extremely good and that person explained everything. The plumber went to do the stoppage and found an issue. We're still in the process of working on that claim.

It was easy submitting a claim with American Home Shield. I spoke with their rep. There's always a little confusion online and the site always wasn't easy. I'd end up calling. Expert Pools came and replaced the upper portion of the filter. It had broken. It took almost two weeks to get that out. Everything is working fine now and the pool's clean. The technician that was sent out was awesome. He did the follow-up just before I called in and asked, "Where's my part?" I appreciated it. I've been with AHS ever since I bought this home. The prices went up, but I've been with them for almost 20 years.

I've had the worst customer service ever. The fact that American Home Shield is housing their customer service in Asia is beyond ridiculous. They don't understand what I'm saying to them. I can't get anyone who speaks English. They need to understand what they're reading. It's very frustrating. Then I was sitting there, waiting for two hours and they'd say to hold on a minute and that they'd talk to someone. I’m like, “Please don't put me on hold!” Then they never come back and hang up the phone. It happens constantly.

American Home Shield is very good. It's very easy to submit calls. If I ever have an issue, I can call up the 800 number that's on the website. I've always been able to speak to somebody to help me out with any issues. Recently, Richard's Appliance came out for my refrigerator. I submitted the ticket on a weekend, talked to them Monday or Tuesday and got it scheduled. They called me half hour before they were gonna arrive here so I could kinda put the dogs away. They wore PPE, face masks and little things to cover their feet so they wouldn't track anything. They came in, diagnosed the problem and said they had to replace a fan and the icemaker.

I normally call American Home Shield on the phone instead of trying to do it online because I wanna be able to explain what's going on. I'll get a text or an email that says my contractor has been assigned, which normally takes a couple of hours. It's fast and it’ not a long process. The contractors have all been very good and I've not had an issue with any of them. I've learned to try to take a video of stuff acting up because if it doesn't act up in front of them, they can't diagnose to fix anything.

I had a beef with AHS from a couple of years back. They got paid twice for one month. I was switching over my checking account to another checking account, but it just so happened they took it from two checking accounts. I've been trying for two years to get them to give me my money back. Every time I have to call in a claim, I always bring it up and they can always see the conversations back then. Then they say no. I even asked if they know who the CEO is but I always get a foreign country so they don't.

Our Samsung refrigerator started flashing all kinds of numbers and it kept going into demo mode which was turning the icebox off. We called American Home Shield and they sent out Coastal Appliance. The company called to let me know when they’re coming. When they got here, they had the mask. They also did their distance. They said that they needed to change out all the touchscreen. They bought the whole assembly and changed it out.

Sometimes, American Home Shield is very helpful and sometimes, not at all. We had a water leak in the basement bathroom. I thought it was coming from the toilet but it was actually coming from the toilet and the shower. The people that came out were very nice. Ultimately, they didn't prove to be very helpful because the problem was something that they weren't able or wouldn't address. They looked around but when they get there, there was nothing wrong. It was not leaking. They opened up the clean-out outside and discovered that there was water in the line. They said I had to get the county to open the line up to the sewer. We had to hire a plumber to dig up the lawn and replace the sewer pipe. But that's not covered on my American Home Shield policy.

American Home Shield sent Sancho Services to check my hot water heater. It wasn't getting hot. The person I talked to at American Home Shield was okay. The guys from Sancho were very professional as well. They needed to just light the pilot. And by it being in the attic, we have had several people to look at it to light the pilot, and they were telling us that the thing was broken. The hot water heater was broken. So that was when I made the claim. The guy from Sancho went up there and lit the pilot. I was really pleased. He was here maybe 20 minutes. We really haven't had any problems since then.

Plymwr Plumbing did a good job. I felt comfortable around them and they were pretty awesome. The first time, I called for the plumbing to come out and then the plumbing said that the issue was not the garbage disposal. It was that outlet where the power was. So American Home Shield covered for a guy to come out and change the outlet. There was a shortage on the garbage disposal but we didn't notice. So when we connected the garbage disposal started smoking again. So I knew that it was no longer the outlet 'cause it was a brand new one. We had to call them again and they had to come out. It was no good. There was the shortage inside of it so they came and they changed it. Now, It's working good.

American Home Shield is good. I had a claim for a washer and the contractor has to order a part for it.

I got American Home Shield on four or five houses right now. Others should definitely get a home warranty when they have a house 'cause they fix all that good stuff. Instead of trying to find a repairman, I just call American Home Shield and that's nice and easy. My rekey experience with them was good.

Colorado Residential Services came out for my dryer. They said that I'd get a call within 24 hours and I didn't, but I did get the notification. So, I called myself and the guy said that he would call me back, and he did. Then he scheduled to come out the next day or two. He was on time and quick. He fixed the issue.

It's been very good with American Home Shield. My recent claim was for a dishwasher that was not drying our dishes. There was no heat at all. Submitting the claim was fine but I am still waiting to find out where I need to send the invoice for the unit we are purchasing. It's being replaced. I did call in to American Home Shield and I waited on the phone for over two hours for an agent.

I called American Home Shield, spoke to an agent and they said within 24 hours someone will come out for my garbage disposal that wasn't working. It was more like 48 hours when I heard from them, but I understand that with Covid-19, sometimes things take a little longer. Flowright Plumbing then came at the time they said they would come and they fixed the problem. My garbage disposal works now.

American Home Shield was recommended by someone we know and they showed up in advertising. The process for submitting claims works well. They were honest and they said would only pay for a certain amount of the Freon. But in this case, the renter didn't understand a few things and thought it was the air conditioning's fault. They weren't used to using it all the time because of the heat in the house and they like it much cooler than everyone else. So, they thought that there was something wrong with the air conditioner because it cost them so much in electricity and they constantly complained. We found out that it was for the cost to run those things. They were overusing it.

I had an AC issue and submitting the claim to American Home Shield was easy. Sierra Mechanical Serv came out replaced some part. The person was very helpful. He answered all my questions, and he did it in a timely manner. It didn't take him long to figure out what the issue was. He had the part with him, replaced it, and then it was up and running. So far, so good.

It is incredibly important to have a home warranty especially if having an older home. I cannot afford to fix the things that needed to be fixed without insurance and so I've had AHS for 13 years now. It's just that the phone system is not great. It’s very difficult to get ahold of somebody and they don't tend to know what you're talking about when you ask them questions.

The professionals that American Home Shield has provided have been good. I've had to use them four times since I've been here and they have sent professional people who do their work well, and I do appreciate that. The people from West End Mechanical that did the work on my air conditioner claim were good. The air conditioning is working too good. My house gets so cold that even when I set it at 75 or 77, I can't hardly stay in it. But I would not recommend American Home Shield because my plan went up and I didn't know it. They said that I had to call AHS just before the contract would end. It's not fair that people get a raise in anything and not know that it's coming. They should contact me and let me know that my warranty for this particular year is about to run out and let me know that the plan is gonna go up, not just automatically take it up.

We had a leak in our kitchen sink faucet. We couldn't determine where it was coming from but it was leaking from the top as well as underneath the sink. It was something we didn't feel confident about trying to repair ourselves. It had been going on that way for three days. The claims process is pretty easy. American Home Shield quickly set me up with a company. The company called me the next morning because it was late in the day when I requested it from American Home Shield. They set up a time for the following day and they came out and fixed the sink. They replaced the whole sink fixture. Everything is great.

The technician that came by for our recent claim with AHS did a thorough look of the unit as possible. He did note that the same problem that we had last time was a clogging of the pipe, 'cause he went to vacuum that as he was getting that part. But he also mentioned that the drain pipe that I have for my AC unit is smaller than the actual unit itself. He was well-respectable, had his mask on the entire time, quite polite and I had a good time chatting with him as he was doing his repair.

Doing claims with American Home Shield is fairly easy. I do it online because it takes way too long to get anybody on the phone. I had a dryer claim and PJ Appliance came out. The dryer is running okay now. American Home Shield is a good service. The repairs may cost more, and it is good to have the program. But sometimes, they just try to fix things that really need to be replaced. That's my biggest gripe about it.

This particular visit for a pool pump issue from the vendor, Expert Pools, was very good. My husband was impressed with the guy that came out, his knowledge and all the things he did to make sure that everything was fixed. A few months prior, there was an issue with some of the pool equipment. According to the guy from Expert Pools, the other people didn't really have the right thing and they just kinda did a workaround and made it work and it didn't. That's part of what he thought might have caused this issue that we had. Expert Pools did seem to be very good and thorough and fixed some of the things that the other company apparently didn't do exactly right.

The cooling was low with my air conditioner. I filed a claim through the website and the timeline and contractor was really good. The air conditioner is working fine for now. The air is cool again. Overall, I had a good experience. It was quick to log the request. The request was assigned immediately and the contractor was really knowledgeable. He fixed the problem very good.

I had a hard understand the support staff and they didn't understand what I was trying to tell them. I think they are in another country. I was told by one of their support staff members that they would cover the $840.00 Freon cost that the air condition company said I would have to pay because they had to drain it completely out to install a part for the air conditioner. After several day of them having to listen to their own recording of their staff telling me they would cover it someone from a different department called me to say he should not have told me that and that I would have to pay it. So they don't honor what their staff tells you. They said a Manager or Supervisor would be calling me and that never happen. I will not be renewing my protection plan with this company. I did some research and found out Old Republic Protection cover all Freon cost not just a very small portion of it. So buyer beware!

We needed to change our keys over. We wanted one key to get in the front door and the back door. We didn't want four keys. We did a rekey with American Home Shield and I have one door that doesn't work. I can’t get the key to work in the door that exits the garage to the outside. Everything else works but I'm dissatisfied.

A few months ago I dropped my old company and started AHS. I had a good experience the first time pre-Covid, but this last service request has been a disaster. My dishwasher has been broken for 6 weeks and every time you call customer service you are on hold for 2-3 HOURS before you can talk to everyone. When I finally got in touch with the cancellation department, they did not have any solution to resolve the issue so I cancelled my contract today and have bought a new dishwasher out of my own pocket. Lessons learned here - be careful.

I have been dealing with an oven/stovetop that doesn't work since Jan 2020. I have sat on the phone over 6 times for over 1 hour waiting for a representative, each and every time I ask for a supervisor in the USA, and they say they aren't available, they will call you back. I have never received a callback. All I get is, "I'm sorry, wait, wait wait." 2 different companies have been out several times and yet it's not working properly after 8 months. Now I'm on hold once again, while she researches my account. They have no problem withdrawing their fees every month, but have a problem servicing me.

The biggest problem I have with AHS is their customer service department and the incompetent contractors they send out to do the work. I put in a request for service on my dishwasher on August 11th. They closed the request as being fixed. Here it is August 31st and my dishwasher is still sitting waiting to be repaired. They don't do follow ups or even have a survey you can complete on how satisfied you were with the job that was done. Did I mentioned that I had some plumbing work done and the contractor left three holes in my drywall that he didn't repair. We have had great experiences with AHS. Whatever you do don't use G&L Appliances. I think the Three Stooges could have done a better job. Shopping around for a new warranty company. Glad our contract is expiring.

I have been a member with AHS for several years, and as of May 17, 2020 my dishwasher has been broken and not FULLY repaired or replaced. When Sears came out on May 17th, 2020, they said they had to order parts. I called Sears several times to come back out and finish the work, and they said the parts are on back order, and they don't know if or when they will be available.

Water Heater Solutions showed up around the same time that we expected. It was 10 minutes later than the time range, but that was okay. The guy did a good job. I wasn't expecting him to be extra friendly or anything. He's just like a normal guy doing his job. He'd put his bandana face covering on when he was talking to me. I could tell that he wanted to take it off when he was working. So I just kept my distance from him. Overall, I'm really pleased with the results. Our issue has been totally fixed.

I had to get rekeyed so I called Home Shield's number. I talked to their rep and it was easy. They were polite and got it done. She told me I would hear back by the next day. The tech from Arizona Sunrise Lock & Key called me the next day and we scheduled it for the following day. It was really quick. Also, he was awesome and he got all the doors done. He even fixed the door lock to make sure it worked correctly.

Ace Heating & Cooling came was one of the best that has ever come out. The outside unit had stopped running and their technician took five minutes to find out what it was and fixed it. He was very courteous. I would always wanna do business with this company. Everything is good now. Most of the things in my house are new. But I keep American Home Shield for peace of mind. When anything happens, I don't have to go out there to look for somebody to come and fix it. They already have their contractors and so far, so good.

I've had American Home Shield since it was provided when we bought our home in May of 2018, but we had other home warranty companies before as well. This home is about 19 years old and some of the systems have had issues. We've had to do some things with it and American Home Shield has been thorough and responsive. It's clear what they cover and we extended our warranty because of the value we saw beyond the first year that we had it. We plan on keeping the warranty forever too.

The fan outside wasn't turning. I called AHS and the tech came out the next day. He was able to fix it and we got our air conditioning back running. I enjoy AHS. It's a great program. The AC service was within 24 hours instead of waiting a week. I'm satisfied.

My recent claim with American Home Shield was for a pipe. The claim was really easy. I went online, submitted the claim and I got a text for the person to call. It's probably one of the easiest claim processes since I've had one. I loved the contractor. The service was easy, quick, and they were responsive and did it well. I'm very satisfied.

We had done some construction work in the house. When we were done, we cleaned the stove. It's a gas stove and we couldn't get the igniter to shut off. It kept trying to light so we unplugged it. American Home Shield sent the repairman out. He said that when we cleaned it, it probably got a little too wet around the switches. He plugged it back in and it was fine. The only thing that I found frustrating was that the number that they gave me to GE wasn't a number that seemed to be answered. When they called, it came through as a spam call. It was something that I ignored and then when I tried to call the GE people back, nobody answered. That was a little frustrating. But that wasn't on American Home Shield at all.

I made a great choice when I chose American Home Shield as my home protection company. Recently, the lights in my kitchen were flickering and I submitted a claim. I did it online and the process was easy. Then, the techs came out, took the lights down, and rewired them. Everything's good now.

We just bought a house and we made American Home Shield part of the agreement that that was gonna be part of the sale. The home warranty was chosen for us by the seller. We had two issues. One was dishwasher wasn't drying and the other is an appliance issue. Two separate people from Sears of Chicago South came and they were both nice enough people. The other guy came out twice. The second time, he had the part that he needed and he fixed the dryer. That was simple. As for the other other problem, that is still in process. They had to order some parts. The parts were supposed to be in on the 9th but we're still waiting. Once they get them, Sears is gonna finish everything up. So far, there's no reason to believe it won't be fixed.

The AC was blowing hot air. This is the second time I called American Home Shield and nobody answered the phone. That's the bad thing about them. Finally, I went online and it was easy to place a claim. The contractor, John, was great, fantastic, and professional. He showed up on time and he was excellent. It's been comfortable since the repair. I live in Florida and I need AC especially in the summer. I just wish AHS answers the phone. Not everybody has conveniently online on their computer or their phone to log in.

The garbage disposal was not working. Aladdin's Plumbing came out and they replaced it with a new one. It's functioning okay.

The service people who came out for my ac got the job done and they were great. Trying to deal with American Home Shield was not pleasant though. When we called, they said somebody would call in 24 hours, but nobody called. So the next day, my husband called again, and this time, they said this was a servicer that they had farmed the job out to. So then, we got involved and had to do that ourselves. This is one of those things that you can't blame American Home Shield for. Everything didn't go smoothly because of COVID and people losing jobs and not being able to hire people in because the service people didn't have the budget for it. But American Home Shield didn't respond well to the fact that we were in triple-digit heat in Arizona. It was 114 degrees with no air conditioning. We have a 15-year old dog and we are 72 years old. One has a heart condition, and the other has upper respiratory infection with asthma.

I had Home Shield for quite a few years when I first bought my house. I was really happy with the service but I couldn't use it. Most of my appliances were on a warranty, so I dropped them. But as soon as I thought to myself that it has come to the time where a lot of things were off the warranties again, I went straight to them. And I've gotten new ceiling fans and I've gotten something fixed. Recently, my air conditioner suddenly stopped cooling and it was 3 o'clock in the morning when it did. I went online and put in the request with Home Shield at about 4:00 in the morning. Millennial HVAC was sent out and it didn't take very long for the tech to figure it out. The circuit board had blown and he had one in the truck and he fixed it real quick.

Valley Appliances did great. They were very nice and the contractor did extra things to make it work better for my dryer. Turned off the power, the gas and he plugged it up, moved it over to the other side, where it should've been all along. The spin cycle wasn't draining. So now, it's working perfectly. I like the work of the technician that they sent. It took him a couple of weeks to get it all done because he had to keep bringing back new parts to make it work. But he had to order those parts. I like American Home Shield. I've had them for years off and on, but lately, I've been keeping them for the last couple of years.

American Home Shield sent me two different guys for my AC units and everything went perfectly. The first guy came out and said that he'd be back in a half-hour 'cause he said that the unit was frozen. He knew what he was talking about but he just had a little bit of an attitude. Then the second guy came out and put the Freon into the AC. He was a younger guy and he knew exactly everything. He was excellent and I really liked him. They were able to get my AC units fixed. But I'm paying for Home Shield and they only cover $10 of the Freon. I didn't appreciate that. I thought that all of that stuff should've been covered when I paid for it. Everything else was excellent with AHS.

It was easy to submit claims to Home Shield. GE Appliances came out for the refrigerator and did a wonderful job. The tech was perfect and very polite. The refrigerator is working fine.

The sink wasn't draining and something was stuck in it. Sirius showed up and they did the job in a professional way. They cleaned it up and made it sure it was fine. Also, they gave me some instructions for when it's stuck again.

C and R Repair came before and the technician got the AC up and going. The coils froze up so we turned it off, turned the heat on and that fixed the problem. But he didn't show up yesterday. It was a follow up ticket because the AC went out again. We also submitted a claim to American Home Shield for the water heater before this claim and the contractor changed some pipes. They got it working.

Our air conditioner was blowing hot air. I called Home Shield at 3 o'clock in the afternoon to report the problem. I waited for about four minutes to talk to somebody. I live in Las Vegas, Nevada and the day the air conditioning went out, it was about 107 here so it was extremely hot. At 8:45 the next morning, a technician from Doctor Cool called and said he was on his way. He was here at 9:05 and he had the problem fixed by 9:35. The house was cooling down and he was on his way. The technician was extremely professional and as nice as he could possibly be. He knew how hot it was because he lives here too.

I submitted a claim to American Home Shield for my air conditioner that wasn't working. Their website was good and they gave me an expectation of when to expect their contractor by text and email. Things were done quickly and their contractor from DCS Solutions came. They recharged my unit and tightened its fittings on the outside because the unit was leaking. Things have been perfect since then.

American Home Shield's contractor, Nutex Mechanical came to my place twice. They replaced the toilet one time and the other time, they came for a garbage disposal issue. I liked the ease of response with AHS. With them, I get a contractor between two to four days.

I was sitting down on a Friday and I noticed it just kept getting hotter and hotter in the house. And then, the temperature started going up to 82, and then 83, 84 and 85. I knew then I couldn't stay there any longer. Then, I called Home Shield. I prefer speaking with somebody. I like the person to person contact instead of doing it over the internet. However, A-US Air Conditioning of Texas wasn’t able to come out until that Monday.

The AC unit itself wouldn't turn on. I could hear it try but it wouldn't kick on. It turned out to be a pretty simple repair. The guy was here five minutes and replaced the part and off he went. I've been with American Home Shield for 12 years now and I'm happy with the process overall. Sometimes there are contractor issues, but not much overall. It works for what it is. They're pretty generous about their repairs and what happens. It's always been a good value for me year in and year out to have the product.

We've had a contractor that we've been waiting on to come out, but we haven't even heard from them yet. Our most recent claim with American Home Shield has been very difficult. We've been going through it for like a month now. There had been times where there was a three-hour wait time for me to talk to somebody. The first time I did it, I did the online and it told me that someone would call me. I waited like a week or a week and a half and no one ever called. So I called and that was where I had been waiting for so long to finally talk to somebody. And in the middle of talking to them, the rep had to go talk to her team and while she was talking to her team, the call got disconnected, and they never call back. I had to wait another three hours to talk to somebody.

A fuse blew out and the guy came out and isolated the problem. It was a real quick and easy fix. He put everything back together. He also wore a face mask and kept his distance from everybody in the house. AHS has been okay. I do everything online and I like this process better.

The pipes from the wall underneath the sink poured out. It wasn't glued. Also, on top of the sink where the water goes down was also leaking. AHS sent A Water Solution out and the gentleman fixed both leaks quickly. He did a great job and I was really satisfied. AHS has been there for us a couple of times already. Every time we have called, they got somebody out that day or the next day. The people that they sent out knew their job and they did it well. I'd recommend AHS.

The oven wasn't heating and American Home Shield got in contact with Express Appliance Service to fix it. The service was very good. It just took a long time to get service in. They told me that it was gonna take a while because they were the only ones that were doing appliances for American Home Shield but they gave me the exact date of when they would come. They came out and took pictures of what they needed. Then, the next guy came out after the part came to me in the house and installed it. They're always very professional and they ask should they put these on and all that kind of stuff. American Home Shield is a very good company. Their representatives are very cordial and helpful. It's always fine when I talk to those people.

The outside coil of the AC was leaking oil. The contractor said they need to replace it, but they were waiting to hear back from AHS. They said it was pretty unrepairable because the issue was the actual coil out there. This is the second time that I've used AHS and the first time, the contractor came out and the AC worked for a while. AHS has been responsive and fast. It's been easy enough to get ahold of them.

My air wasn't cooling. I submitted a claim to American Home Shield online and something happened with the first contractor they scheduled. Things didn't work out. When I called back in to AHS, they rescheduled someone else shortly after. They sent All South Air Systems and things were great. They were in and out within an hour and finished everything. They replaced my compressor and so far, my AC has been working really well.

I had an AC claim and AHS sent out two different air conditioning companies. I showed the tech where the unit is and he said the sprinklers have rained it all up and caused some damage. He said it was something that was unrepairable and he gave me a quote of $8,000 to replace my air conditioning unit. My wife and I are senior citizens and both disabled but that's the quote they gave us in the middle of the heatwave. I'm not happy about that right now. I'm very disappointed and nobody called me and talked to me about it. Also, I called AHS eight times when I had a problem with the air conditioning guy who came. It took me two to three hours to get in contact with a person and calling different numbers. People kept giving me different numbers and I got frustrated.

I had the disposal fixed and the contractor who repaired it was very pleasant. American Home Shield should send out more people like those. These contractors represent their companies well and make them look good. The disposal is working fine since the repair.

After I got online on American Home Shield's site and scheduled an appointment for a garage door repair, a very nice guy came. He explained everything, and he did the repair quickly. He answered all my questions, so it was great. I had to call him back out though. There was another part that he reassembled. That part needed to be repaired and he did it under their 30-day warranty.

I've had three claims since I had the insurance with AHS and every one of them has been outstanding. They get with me the next day and the contractors are out at my house the very next day. There was a small problem with the belt of the dryer and the tech fixed it. Also, I had a toilet leak and they were outstanding. Then, the lighting around the swimming pool kept shorting out. A.J. Moore Electric came out and the tech was patient enough to find the problem and fix it for me. He spent about two and a half hours here and he fixed it. I expound on AHS all the time. I tell people they're crazy if they don't have AHS's insurance.

It was difficult getting my AC claim going with Home Shield. Raven Plumbing wasn't responding and I had to call them and they wouldn’t pick up the phone. It was not easy trying to get ahold of them. Home Shield is great to work with but some vendors they use are not the greatest. I use them in Austin too and it’s sort of hit and miss which ones I get.

I had two issues with Home Shield. My initial issue with them was with the air conditioning and it was not a great experience. I didn't like the work with HVAC and then, I couldn’t get anyone on the phone from American Home Shield that I could speak to without them being in another country that wasn't noting my account properly. HVAC put it on paper that I needed one thing and then they called me and told me something different. I told them to contact Home Shield and they didn't. I ended up having to pay out of pocket and I wasn't happy with that. I was really going to cancel the warranty, and then I decided to keep it.

My experience with my recent claim regarding my AC unit could not have been better. Two gentlemen came in. They were very professional. They did their work most diligently, and I have no complaints about it. They were very competent and seemed to know exactly what they were doing. American Home Shield is remarkable. This is the second time I've called American Home Shield, and both times, I've been very comfortable with it. They've been very professional and very polite. I have another house and it's very possible that I'm going to take that service in my main residence.

American Home Shield has come in more than handy in more than one occasion. It's easy to submit claims and it has been extremely beneficial when something breaks invariably. My washer went out, my dryer went out, and then there were a couple of other small things. I gotta have them come out to rekey my locks 'cause Lowe's didn't do it right. They're gonna pay me back for it and I also gotta see if I can't get someone out here to check on a leaky faucet. American Home Shield had A-US Air Conditioning come out when my AC had an algae buildup and the contractor cleaned it out. They poured some vinegar on there and told me how to prevent the issue in the future.

It got 85 degrees in my house, but my AC wasn't cooling. I submitted a claim with AHS and the techs that they sent out had to put on a relay cylinder and some Freon in my thing. It's been working fine ever since. They knew what they were doing and they took care of it. But the problem was, it took some time for them to come out because they have been so busy. I stayed in an 85-degree house for three and a half days before they got out there. But the advertisements for AHS said the contractors will be out there right away the same day and I wasn't happy that I had to wait. I'm 84 years old and at 85 degrees, it was hot and I had eight fans going. The same thing happened when I had my dishwasher down. I had to wait for the parts that came in and for other things. But that was not American Home Shield's fault, that was the guy that was fixing it.

I was so disappointed that I've been having problems with my AC off and on. MS Services said that it had a leak and they can't really repair it anymore because it's been ongoing. Every time they add Freon, it would be gone again after a few months. I probably need a replacement. It has to be done because it's an old AC, and the last several years, I haven't called American Home Shield about this because I was taking care of it on my own and then I realized, "Wait a minute, I've been spending so much money getting it repaired and I have American Home Shield.” So, that was how they were able to send somebody recently. Everything went well. The contractors were very professional and very knowledgeable. They were wearing masks and gloves.

One of the pipes had a leak in it and we kept thinking it was coming from the roof. We had a brand-new roof put on and it's still leaking in there. Then the whole wall was wet. It all had to be torn out and that was when we found the leak. It ruined the flooring and the 2x4s in the wall were rotted. It had been going on for a long time. I called it in to American Home Shield and they said they would call a plumber then the plumber would call and tell us when he's coming. The plumber called and said he would be there whatever day that was. He came out and looked at the problem. Then he said he would go back and turn in an estimate to American Home Shield. He wasn't there very long. Then we never heard from him.

I called American Home Shield for a toilet that was running and one that didn’t work at all. The contractor came within a reasonable timeframe. He was absolutely thorough and explained everything to me so that I understood what was wrong, what he was doing, and why he was doing it. It was great. I'm very satisfied with American Home Shield.

It's been fantastic with American Home Shield and they have been timely at getting back to us. We haven't always been happy with who they've chosen to send, but always happy with Home Shield solving it. We had Vector Appliances out here and they took an appliance apart in my front yard. Then after they've been out there monkeying around with it for a long time, they said they had to get another part because it was not just the bearing. They asked if they could take the unit with them to their shop and I let them take it. Almost a week went by and I called them. I asked what was going on with the part and they said they had to order a part besides the bearing. I asked when it was coming in and they said it was supposed to have arrived. I called them again the following Monday and they said they won't have it ready till the 14th of July.

We had American Home Shield before and I was not happy. We had to cancel the warranty. Later on, we got an email from Select Home Warranty. They were trying to sell their service to us. The problem was they were in all other states but not in Nevada. They recommended going through with American Home Shield again. We wanted to make sure that all of our appliances and all the stuff that we have in the house are protected, so we signed up again. But we were not happy with them because we had a really bad experience. We had a couple of issues. We had a plumbing problem and they didn't bother to fix it. They thought it was preexisting. We also had an air conditioning issue. My wife started canceling because American Home Shield was not really helping us. They were just finding a way to tell us that the issue was a preexisting one.

The water in my upstairs bathroom would not stop draining. Then the water in the upstairs tub was running constantly and my water bill was sky high. The guy from another company first came to my house. He looked at it and said that it would cost me $150 because what they said needed to be done to it was not covered under the Home Shield plan. He said that they would call me back in a day or so. I agreed with what they said.

I’ve been with American Home Shield for 9 years. My parents have had them for maybe 20 something years. My little sister had to join the class action suit against American Home Shield about seven years ago for them coming out and refusing anything you touched. They won and she quit AHS. As a single person, it is a saver for me even though sometimes, you have a hit or miss, especially AC. I’ve had some bad AC people. AHS even sent out somebody and I said no. I looked it up on the Better Business Bureau. But the ones from Beaches Air Conditioning were a hit. They were pleasant and efficient, and wore masks.

Dave's Plumbing Repair came out for the garbage disposal that broke. They replaced it.

I called American Home Shield for my oven and my dishwasher. Both North Star and American Home Shield coordinated with me. I didn't have a good experience this last time with American Home Shield but it got all resolved and I was very happy in the end. I love everything about North Star Appliance.

I had two experiences with Home Shield. The first one was good. It was fine and well. It was a quick response. However, I'm not too happy about the second one. I spoke to JR Plumbing last week. A week after they came, the toilet seat cracked. I was just informed that there was a crack and leakage again. I thought they resolved it the first time. So, even though Home Shield said the work is done, they gave me another expense of trying to fix the toilet seat. I've been trying to get in touch with them to let them know the issue that the toilet seat is cracked due to the person they sent, but they have not responded back to me. I told them they go out and fix something and they ended up causing more damage. They haven't resolved the issue.

I speak with a representative when I make claims to American Home Shield and it’s very easy to get ahold of them. I have AHS at my home that's currently a rental in North Carolina and I have not received feedback from the residents there that there were any issues with them. So, everything is fine. They've been very prompt, professional and has been very reliable in whatever issues I’ve had.

I had an issue with my dryer. The claim experience was good. I was satisfied with the work. The technician came out and assessed the situation pretty quickly. Then they had to order the replacement part, so that took a little bit. But then, they called me once the part came in. I was actually on an out-of-town vacation, but soon as I got back, I called them. They scheduled for the technician to come out. He came out and put it in in about 15 minutes and then he was done. It's been working great since then.

American Home Shield's website was pretty straightforward. I did the claim through it. It's not amazing, but it's definitely not the worst website I've ever dealt with. Air Majesty was looking at my air conditioning unit. It has taken a while to cool, but they checked everything and said that it's working to the best of its ability. They sent out a very nice guy. He seemed professional, arrived on time, and he checked what he had to check and said that the thing's working well and it's just really hot outside. I'd tell others, "Hey, call this guy. He seems to be quick and be able to respond well." I will continue to be an American Home Shield customer. At the end of the day, you want to feel protected if anything goes wrong, and that's the comfort I get at the moment.

My husband kept trying to light our water heater and it wouldn't light. Submitting a service request to American Home Shield was very easy. I called on a Sunday and by 8 o'clock on Monday morning, someone had already reached out to me and told me the time of my appointment. AHS's contractor DN Plumbing came and put in a new piece for our heater. They cleaned it, took it apart and put it back together. Everything has been good since then. I'm very happy and satisfied with Home Shield's service.

I did the preventive maintenance through this other company and then called Mister Freeze back to refill the Freon. The second company came out and cleaned the unit and the furnace. They basically told me what Mister Freeze told me, I was missing four pounds of Freon, except Mister Freeze was a lot cheaper for the Freon than this other company was.

I use American Home Shield quite frequently. The most recent one was for the garbage disposal that wasn't running correctly. We had a huge leak underneath the sink and the whole bottom part was gone from the disposal. The one that came out was A & S Plumbing. They called me within 24 hours. The guy then came prepared with the product and he was really good. He fixed my problem and our garbage disposal works great now.