American Home Shield Reviews

I called American Home Shield right away to get someone to come out to fix the backup issue with our sewer lines in the basement. They sent out Main Line Plumbing and they were great. But they took a little longer to come out than I would have liked. It was only a day but when it’s the sewer water backing up, I would’ve preferred that to be more of an emergency situation as opposed to a standard plumbing call. Other than that, everything has been fine.

We submitted a claim online to AHS because I was going through our benefits and saw that we could rekey the house. We had recently purchased a house in April and finally got around to looking at the warranty stuff. So, I decided to get the house rekeyed. We trust the sellers, but we don't know who they gave keys to. The website of AHS was pretty straightforward. It said I'd be getting a call within 24 hours from them, to schedule an appointment. And I had a call within three hours. So, they were pretty quick to respond. My experience with AHS has been fantastic, so far. They've been really responsive and have lived up to what they said they're gonna do.

I submitted a claim online to American Home Shield and had someone come out to fix my garbage disposal as well as the toilet in my master bedroom. The claims process was quick and easy. Immediately I received notification that they received it. Within three hours, I received a notification on when the appointment would be made. Thereafter, the techs who came were very respectful and explained everything that they were doing. There were no surprises. It’s the third time or fourth time I’ve had this issue and this is the first vendor or contractor that’s come out and actually replaced. Since then, everything has been good.

It's the worst experience I've had with a company. I called American Home Shield about three weeks ago to set up a service date for my washing machine. They set up an appointment about a week after the call with this subcontractor that they use called Accord Appliance. When Accord Appliance came out during the first visit, I was telling them that I was having some leakage from my washing machine and showed them where I was having the leakage from. After looking at it, the person said he couldn't do anything about it that day and that he had to go and order a part. He also said they'd be back in touch with me once they got the part, and they'd get set it back up another visit.

My husband filed a claim with AHS online for a dryer and it was very easy. We notified them on a Saturday evening and we heard back first thing Monday morning. But we got an email from the company saying that someone would be calling us. And that happened the same day so the response was very quick. They're not in Stafford everyday, so it was three days from contact to when they were here to fix it. I would've loved it the same day but it was the weekend. We were still very satisfied with the work that was done. The longest we ever waited was six weeks, and that was crazy. But this, they had the part on the truck and the guy was great. He was able to fix it right away. He even showed me the broken part.

I filed a claim with American Home Shield for a plumbing leak under the kitchen sink. The cold water in to my refrigerator sprung a leak. Doing the claim was very easy. It happened on a Sunday, and NW Sundance Services came out on a Thursday. I was a little bummed about that but I get it. If you're paying cash, I'm sure you can get a plumber out immediately. Still, my experience was great. The contractor did a great job. It was supposed to be an easy fix, and it turned into a little more than he wanted because one thing worked for a second, then it was still leaking. He tried another thing, and then, it still leaked. So he goes, "You know something? I'm just gonna replace this, this and this, and be done with it." And I said that was great.

I like American Home Shield and the vendors that they work with. I recently had two items - the cooktop was making clicking noises, so it wasn’t turning on and the tech from Mr. Appliance had to replace a part. With my refrigerator, there was a water dispenser and it was not working. Now everything is perfect. He’s come out before to my house, so he’s really good. Very knowledgeable, nice and professional.

I had somebody come in to check something on the panel of one of my ovens. I called AHS, then they assisted me in making an appointment. The contractor came out and all was taken care of. The contractor was very professional. It was actually something very simple and it was just one of those things, but he was really good. He answered a lot of my questions and was very knowledgeable too. At this point, I’m very satisfied with AHS. I’ve had no issues.

We had a clothes washer repair done through American Home Shield. I went online and submitted a request. We got the American Home Shield notice by email that said we should hear from someone, and we did hear from someone that same day. Then I talked to him on the phone, and we talked about what was happening, and we scheduled. The contractor was very responsive. And he came out and did an analysis, and said, “Here’s what’s wrong. I’m gonna need to go back to AHS and find out whether or not they’ll approve the repair. In the meantime, I did this to it, which will make it possible for you to use it temporarily.” That all worked out great. And in about two days later, I heard back from him that American Home Shield had approved the repair.

My neighbor had a warranty and I figured I would go ahead and do it too because she was telling me how good it was. I’ve been with American Home Shield for about five years and I have two houses under the policy. I used to call over the phone when submitting a claim but it was difficult to get somebody to answer. I normally submit my claims online now and the website is fine. So far, it’s been working. When we put a claim in, we would be contacted within 24 hours and the contractor would come when they say they would. They would also call me before they come. Sometimes it would be 48 hours, but they usually do it quickly. The warranty is valuable to have and it’s good for people to join American Home Shield.

I went online to file a claim when I had an issue with my AC not working. American Home Shield got back to me the same day. The contractor called me and let me know when they were headed out. They showed up, and the guy was extremely helpful, nice, and pleasant. He said it got low Freon, and changed the filter. He handled the business and left. Then I had to call them again, and they changed the thermostat and checked everything, and they did a good job.

About a month ago, Recovery Appliance came in for the washing machine that was leaking. The technician came the next day after I filed the claim and he took care of it that day. However, it just started leaking again yesterday and I’m gonna try to call again. I’m a little disappointed with American Home Shield. We also had some air conditioning problems and stuff, and they won’t replace the units 'til they are unrepairable.

I filed a claim to AHS for a refrigerator. The icemaker was damaged. I think that when you call AHS' customer service to open a claim, it takes too long. Maybe they should expedite the time for the phone calls. But the technician that came out was really professional and he did a very good job. He had to order a part, but he came back in two days and it was resolved. It's now working perfectly.

There was a small leak in my bathroom faucet and it progressed to getting more and more. I was initially gonna do the claim online but I went ahead and called American Home Shield because I wanted to make sure. I didn't know how long it was gonna take for someone to come out to my house. I wanted to make arrangements to work. The lady that I spoke to attended to me and she was wonderful. She said she would get somebody to call me back, gave me a confirmation number and gave me the number of the plumber that was gonna take my call.

I had a service call on my (warranty-covered) washing machine. The technician from a local appliance repair company came out and identified a couple of parts that needed to be replaced, and said that this information would be forwarded to AHS. AHS then decided on their own that the machine had been abused/overloaded, and thus the repair was not covered by the warranty. Note that this was a determination made by AHS, not by a technician who physically inspected the machine. AHS thus refuses to pay for repairs to the machine. I'll do that myself, with the money I'll save from canceling the AHS warranty. I absolutely cannot recommend getting a warranty from them: You're betting all your warranty and service call costs on the chance that they will actually cover a repair... Which is much less likely given that such decision is made by an office clerk who is probably graded on how many claims s/he refuses.

I requested service for 3 items in my home, stove, ice make and dryer, 2 of which they could not fix and the 3rd item it took them 2 weeks with no communication. I called another repair company to fix the refrigerator, which they did and AHS refuse to reimburse me. The stove is still not fixed as they said it was cosmetic, the other repair company I called said it was the electrical. I have consistently tried to speak with a manager regarding my issues and no return call or EVER available. They then tried to bill me for a cancellation fee of 1 month plus the monthly fee. They have the worst customer service, follow-up and service in a timely manner. The one item they were able to fix, it took 2 weeks with no communication.

AHS CLAIMS to fix or replace equipment that you're experiencing a problem within your home. My recent experience with an AC unit was a broken coil. The AHS contractor told me is was roughly $1,800 to $3,000 to fix the problem. AHS contacted us and told us our part would be $800-$900. We thought we just paid the $75 contractor fee as mentioned in the literature. They then began to tell us about MODIFICATIONS???? We decided to replace the unit because it was old. AHS gave us a $400 buyout. I don't think that qualifies as fix or replace. We have talked with friends who have had similar experiences with AHS. Their quote "they never pay for anything."

This past week our water heater tank developed a leak. We contacted American Home Shield to determine if any part of this would be covered as we knew the solar water heaters were not. The chat person notified us that as long as the components to the solar portion was not affected that the tank would be covered. I called the next day and the representative scheduled the appointment. This person did not clarify that any solar water heater would not be covered and sent a tech out. I told the tech via text that this was a solar water heater before he came out as well and he did not notify me of any issues related to it being solar and not being covered either (but this is an AHS issue, not the tech). He came and the solar water heater tank was not covered.

AHS employed a company to come fix my dishwasher over 3 months ago on 5/12/19. Through 8 visits, a home insurance claim of 22,000, and hours on the phone with them they still refuse to address my problem. Over the last 3 days I’ve called their customer service line, talked to 6 different people, one of which was a supervisor, for a total of 6 hours and 23 minutes and each time it’s the same thing. They tell me they can’t transfer me to the previous representative or the supervisor, I have to explain my situation. They say they understand my frustration, and tell me someone will contact me later that day to fix this. Never receive a call. How am I supposed to have any sort or normalcy in my life when I spend on average 3 hours a day trying to just talk to someone who will actually try and help me? Paul **

Unfortunately, AHS did not meet my expectations. In fact, I have had a horrible experience with them. I requested a service for my laundry washer back in early May and until end of July it has not been repaired. I have been tossed between 2 to 3 different contractors, one of which flooded my house while trying to repair the washer. I have called customer service several times and every time I am told a different story and when I demanded to speak with a supervisor, they take my number to call me back but no one calls me and if I do end up getting a call, it is the next day while I am at work. And on top of all of this, when I canceled my contract with them after this bad experience, I get charged a cancellation fee!!

I called and requested service because my refrigerator was not working properly. They charged me the 100.00 service fee upfront and 3 weeks later and multiple calls to American Home Shield nothing happened. I ended up cancelling the contract with this company. Worst experience ever.

I always go online when submitting claims with AHS. I don’t like their phone service. Unless you call at midnight or maybe at four o’clock in the morning, you can never get through. They have to put you on 45 minutes to an hour wait. When the motor in our AC stopped running, I filed an online claim with American Home Shield and they sent out Choice Electric. They’ve been out to check our furnace and stuff like that before. So I had confidence in them. The motor had to be replaced and they were able to fix everything on the same day. And so far, our air conditioning is working just fine.

I had a claim for my air conditioner with American Home Shield which I submitted over the phone. Genesis Company immediately came out and it was professional.

Having a leak on my clothes washing machine, I called to have some service done. It was scheduled quickly, and the fellow showed up when he said he was gonna be here. He checked the unit all over and found that the drain line was not tightened. He tightened the drain line, and there's no more problem. All in all, I’m satisfied even though I am getting periodic emails from American Home Shield to renew my policy and it's not up for renewal for a few months down the road.

These guys from 5 Star Air Quality were great. I did an online claim with American Home Shield and their process with that was fine. They got back with me once I submitted my claim. The contractor came out that day. They were very quick. I was actually very happy with them. American Home Shield sent another company five months ago, and I would never recommend them to anyone. They charged me $3,000 for a hot water heater that said that you had it covered. And then American Home Shield told me weeks later that they didn't even put a claim in for it. And then they didn't pull a permit from the county to put it in. Now, the county is trying to go after them for the permit. It was a really bad experience with them. Other than that, I'm very happy with American Home Shield.

I submitted a claim for an AC issue online to American Home Shield. The process I went through was very easy and their website is excellent. The tech sent from World-Class AC Inc. was very knowledgeable. While he didn’t exactly know what was wrong with it from the get go, he eventually figured out what was wrong with it. The tech needed to replace the capacitor which controls the power to the air conditioner. It was not a very big fix but it was definitely worth it since I didn’t know what was going on.

The washer was not draining properly so I filed a claim with American Home Shield. A guy from Premier Appliance Repair came out, took one look at it, and told me that it was a full-sized washer and dryer on top of each other, so there wasn’t a lot he would be able to do. I told him I explained that to them and he said he could open up the front panel and that was about all he would be able to do for me. So I was very unhappy with him. And then when he left, all of a sudden I had all this water in the drain pan below and then I had all those green stuff. I called him back on a Monday and he said he couldn’t get here until Friday. So that didn't work out.

My water heater wasn't producing hot water. There was a small electrical fire with the wires and it was leaking water. I made a claim online with American Home Shield and their website was user-friendly. It was also easy to fill out. But the site was not super clear on being able to describe the issue. There was also the uncertainty of what was going on when you're not talking to someone live. This happened on a Friday night. Aside from my online claim, I also called American Home Shield that night and asked when I would be hearing back. I thought they said within four hours. That kind of threw me off because I didn't hear anything back and I had to follow up on Monday. I ended up having to call in.

We called AHS when our air conditioning unit wasn't cooling properly. The contractor came out and the unit has been cooling and working fine thus far. It was a good experience.

The plumber from AM/PM Plumbing called and was able to come early, and that was awesome. And then, when he got here, he diagnosed the problem, figured out what needed to be repaired, and the repair was done and over with before the scheduled time that he even had been promised. So, I’m very pleased with their work. Also, the plumber was professional. He was dressed in a uniform that had the company logos on it so he was easily identifiable, presented his I.D. and then all of his paperwork bore its company insignias. So, I was very comfortable working with him.

I’ve called AHS three times separately to fix the issue on my account being under the name of a different person. I told them that they take the money right out of my account every month and they’ve never bolted from coming out and giving the service, but they couldn't get the account in the right name and it's an irritation. But other than that, I've had no problems with them.

I’ve always recommended American Home Shield. I was at my other house for 15 years, and I’ve been in this house for eight. Once, I had an issue with B&L Plumbing and Home Shield said they’ll follow up on me, but I left them before I got any type of resolution. My premium then went up considerably, and my copay went up as well. Price didn’t match service and after two different companies, I ended up coming back. Apart from having to go crunch every month when $113 comes out of my account, everything since I’ve been back has been fine. Recently, I used them and they put me up with a company that never called me back and AHS called me and changed it to Steinmetz. My husband was home and they came right out. They diagnosed the problem and corrected it.

I would highly recommend Home Shield. I had them before at my other house, and they were really good. Home Shield is the best. Unfortunately, everything is doing very well at the house, so I’m paying Home Shield for nothing, but that’s okay. Accidents can happen. My most recent claim with them turned out to be a sequin stuck in the dryer. It was kind of embarrassing. But the guy who came was very professional and did a great job. He explained everything. Before I had a chance to voice my concern, he kinda knew about it. And he put on like these little mitts and it’s kinda neat. So, my experience is all positive. He would just pull a sequin out, and the dryer is like it’s always been. So, it’s going good.

When I had the house rekeyed, I submitted a claim by phone to American Home Shield and they sent their contractor Pop-A-Lock. The tech came out in about a week and he completed the job the same day.

Total Air Care came out to fix my air conditioner. It wasn’t cooling. I called AHS and they sent them, and they came and diagnosed it. And then, they had to order a part. So it took a little while. It took about three weeks for everything to be completed. I couldn’t do anything about it. I just had to wait for them. But it’s working good now.

I submitted a claim over the phone to AHS for my garbage disposal. The rep whom I worked with did a great job and the process I went through was quick and efficient. Aladdin's Plumbing came out the next day and their communication was great. I had a text from American Home Shield, and I also got a phone call and a text from Aladdin's Plumbing. I knew when the tech was coming and when they were at where they were supposed to go. He confirmed what I knew the issue to be and replaced the garbage disposal.

My son and I had been in Virginia for two weeks because of the passing of my husband. When we came back, we had laundry and I put my clothes in the washer. Everything worked fine. When I got ready to put them in the dryer and turn my knob to start the dryer, the dryer wouldn’t come on. I filed the claim online and it was easy. I got an email then I went back a few minutes later and I saw the claim had already been assigned. Just a few minutes later, the lady at that place called me and went ahead and scheduled the appointment for the contractor. I also really like the website of American Home Shield. The navigation of it is very simple in terms of the quickness of assigning the claim and then putting the information out there so you know who’s calling. In the event somebody wants to get your information and try to screw you over, you know who you’re talking to and dealing with. That’s very important to me.

The compressor of our air conditioning unit went out. The contractor that AHS sent was awesome. He talked to me and gave me some tips on this. Everything's awesome since the repair. I’d recommend them.

American Home Shield sent out Prestige Plumbing for the shower leak. The shower was leaking when I open the hot water and the tech fixed it three times. He was a nice guy and he did a good job. But every time he try to fix it, it was just the washer. I told him that I didn’t need a washer. I need to replace the part inside because every time he goes, it leaks again after two weeks. It's the same problem. I've called him three times already and he got mad last time. I told him that from the very beginning, the problem was not the washer. The problem is the part inside. It’s the piece of metal that he should change, then that’s it. The washer with the heat is gonna be damaged again, then it’s gonna be the same problem, then I gonna call him back. He said no and that he thinks the problem is the washer. So I recommended to American Home Shield that they send somebody else next time.

I called American Home Shield to make a claim on my AC unit and I spoke to a representative. We had a good interaction. The service contractors were awesome. They were professional and knowledgeable. They were really top-notch people and business. They had to come back three times because stuff was happening like they'd fix and two days later, it’d go out for whatever reason. But everything's good right now. The AC has been outstanding.

I've been with American Home Shield for too long and my most recent claim went good. Doing it online was easy. Kintex Plumbing arrived on time and the guy knew what it was about. He found where the problem was quickly.

I couldn’t get our AC on like before. I filed a claim with American Home Shield and the first time, they scheduled somebody out of Tri-Cities about an hour from here. It was gonna be like three weeks before they could come out. So I called them back and asked if they could have somebody come out sooner. They had somebody come out two days after within that week. The contractor was here for like 20 minutes and took care of the problem that same day. He had the part in his car. He was really good.

I called American Home Shield for a claim and everything was fine. They gave me The Appliance Doctor and their technician was good and very professional. Everything is working fine. The service was awesome and I appreciated it. I was very pleased. I've been with American Home Shield for a year now and I highly recommend them.

We purchased and we were getting the locks rekeyed. I called American Home Shield to submit a claim for that and they scheduled it. The reps whom I worked with were very efficient. They sent someone out and got that taken care of. The locksmith who came was very outgoing and nice to be around. He was very good at what he did. He didn't take any time at all to get the job all done.

We had a leak underneath our kitchen sink recently and I filed a claim over the phone for it, and it was pretty simple. Kintex Plumbing came a day later, but they did not fix the issue. We had to call back American Home Shield and they sent somebody else out after that.

My hot water heater busted and a day or two after I filed the claim with American Home Shield over the phone, RDN Plumbing came out. Then the hot water heater got fixed within the day so they did a good job. They got everything taken care of.

I called the phone number, and it would put me on hold and said my estimated wait time was 20 minutes, but 45 minutes later I hang up. I went online on a laptop, and the process is very easy. I was able to accomplish my claim then, which was a Sunday. The contractor also got in touch with me quickly through text and phone, but she said they'll be out here Wednesday and it’s hot in Louisiana in the summer. Still, they provided high quality service when they got here, and they got the task accomplished.

My recent claim experience with American Home Shield where Plumbers Inc. came out worked out great. First, I had a guy come out. Our water heater was not working right and he told us that there was nothing wrong with it but that the pilot just wasn’t lit and he left. The pilot went out right after he left. So, I called American Home Shield and they sent out Plumbers Inc. because I had used them before. And they came out and said that the water heater needed to be replaced completely, which was completely different with what the other guy said. And they were on it in a second. They kept tabs with me on when they could bring one out, which took a few days. It wasn’t immediate, but they were on like letting me know what the time frame was, which was all I could ask for. We had to do with cold water for a few days, but it’s okay as long as we know.

I had a leak in the kitchen sink. I requested to have it serviced over the phone and I went through the automated system of AHS. Then they sent out Drain Masters who came out the following weekday. Their work was awesome and they were very professional, fast, and friendly. Everything's good so far, too.

I had backup downstairs in my basement. The claims process was easy when I called American Home Shield about it. Arnon Rooter was given as our contractor and they were really fast. Their guy was was honest and upfront. He cut the roots out and did excellent work. But I have to go through the city because the breakage is on the outside.

I would highly recommend American Home Shield. We had some problems with our ceiling fan and my husband filed a claim with them. They assigned Electrical Service Professional and they were pretty good. Their guy showed us the broken parts. Our fan has been great after the repair. I know from this experience to never hesitate to call back.

American Home Shield sent A & R Complete Service Corp. for an air conditioning issue that I had. It was very easy doing my claim online. The contractor was courteous and professional.

I recently had my main line cleaned out due to a clog. I submitted a claim for it online with American Home Shield and it was an easy process. When the contractor came in, he took a look at it and he knew exactly what to do. He took care of it in about 30 to 40 minutes and he was very friendly. It's also been fantastic since the repair.

American Home Shield got their information wrong to do a tune-up because the air conditioner wasn't working. The contractor actually had to put new Freon in it. They replaced the capacitor and were very professional. They told me just what was wrong, and suggested I get different air filters than what I was using, and so I did, and everything is good. The only thing is that he gave me a time window between 1 o'clock and 5 o'clock, but he didn't get there until 6:30. But he did call and let me know that he was running late. AHS was really good.

We wanted the house rekeyed. It's a new house and we had five different keys for five different locks. The front door, the back door, and then a door to the garage each has a lock. The doorknob and the deadbolt had their own key. I called American Home Shield and they sent New Mexico Locking Systems. The American Home Shield reps were polite and professional. And I called on a Thursday or a Friday, and it was the next Monday or Tuesday before everything got straightened up, but it was fine. It was all very quick. The contractors were very professional, too. They worked very quickly and they did a very good job.

My air conditioner didn’t work and I’ve been having problems for months. First it was the heater but a different company came out, and they apparently didn’t do a very good job and ended up losing all the Freon out of the system when they were finished. It has cost me a lot of money. So, I re-log a call. Months go by and it was getting warm, and my kids were complaining it was getting hot upstairs. I looked, and sure enough, it was 90-somewhat degrees in their bedrooms. The air conditioner was blowing air, but it was not cold.

The AC was blowing hot air and I called American Home Shield to file a claim. I find it easier to do it that way. My upstairs AC went out first and it took two days to get the contractor out. Then, the second AC problem was three days later. So, a combination of both repairs took two weeks. My house was built in 2002, so my AC units were original and getting parts for an AC unit that is 17 years old was a little hard. They had to find a compressor that was compatible from the AC folks. Those AC folks were extremely nice, very professional, polite and clean. Everything seems to be working fine but the second AC problem was within 48 hours and I paid another $100 deductible. It was the same issue with a different unit.

The AC was blowing but it wasn’t cooling. And then it quit blowing and cooling. American Home Shield sent out a guy and he fixed it. Once he got there, he got it going.

Appliance Install Repair came out to fix my refrigerator and that went well. But the next day, it started making the same kind of noise. I submitted a request with American Home Shield. But a day after that, it was working fine. The tech who came requested new parts in the back of the refrigerator and changed the parts. It was working but the next day, it started making a weird noise again. But now, everything's good.

I’ve tried submitting claims to American Home Shield by phone and through online, and navigating the website was simple. The contractors were great. When there was an issue in the washer, the technician repaired it and installed a new part. The repair made a big improvement in my home’s day-to-day operations.

Speaking with AHS's phone rep was quick and easy. US Plumbing came out and since they're only limited to what they can do, they gave us some advice on how to prevent a future occurrence of the problem. However, AHS said the plumber would give us a call within 24 hours but they didn't. We had to call them back again two or three days later.

Whitfield's Lock Service changed the existing locks when we bought the house and we submitted the claim through American Home Shield. It was great.

The amount of coverage that American Home Shield provides for things that come up is really good. Their exclusions aren’t that bad. I usually submit my claims to American Home Shield online. Their claims process is really easy. And the contractors have all been pretty good. I have no issues with any of them.

The contractor that AHS sent was awesome. They came out and fixed my refrigerator. They've actually been out a few times for different appliances and they've always done a really good job. The last one was the ice maker was not working on the refrigerator. He pulled the ice maker out and looked at the different pieces to decide what was not working. He thawed out the frozen areas. And then he pulled the refrigerator out, and he cleared some tubes and made sure that the filters were working correctly. And then it started working again. It seems to be working well now.

It has always been easy when I call American Home Shield. I saw a leak on my bathroom ceiling, and my son went upstairs to the attic and said that the drip pan was full and overflowing to the air conditioner. He tried to clean it out, but he couldn't. So, we called AHS and they sent Airmax who did great. I signed up for a twice-yearly maintenance with them. Everything is working fine now.

The garage door wouldn't come down. After I finally got it down, it wouldn't go back up and I couldn't get the car out. I called American Home Shield and they scheduled somebody to come out. That was very fast. I was very pleased with the way the whole thing went. The young man that came out the next day was really, really good. He knew exactly what it was and took care of it. He was only there about an hour. He had everything he needed on his truck, so he was able to go ahead and completely do the whole thing. American Home Shield was excellent.

I placed a called on July 18th for my air conditioner. I live in San Antonio, TX so it's hot. The technician said 2 - 5 days for the part and that he had ordered the part. I check status today with AHS, and was told that they ordered the part YESTERDAY, 7/23. They claim they are waiting on the vendor to give them a receipt date. But they didn't order the part until 5 days after I placed the call in the first place! So now I and my wife (both senior citizens) have to be in the July Texas heat with no air conditioning because AHS can't honor the agreement that I have religiously paid for monthly. Getting a supervisor on the phone was like pulling teeth from an intoxicated hippo (very difficult) and the customer services reps just kept reading from their little script (laughing in the background, they didn't think that I could hear them) with no real intent or effort to help the customer.

If I could give lower than one star, I would. I have had nothing but problems with this warranty company and I have dealt with a lot of different warranty companies over the years. This company is by far the worst. This warranty is on a rental property I have that is currently an assisted living/personal care home. When replacing my dishwasher, they refused to finish the install because of the flooring, not to mention it took them 8 weeks to figure out the dishwasher even needed to be replaced. I had to hire an outside person to install the dishwasher after a new one was delivered because the contractor for the warranty company refused to adjust the footers on the old dishwasher and slide it out. I had to pay $200 to get it installed on my own.

I had the WORST possible experience with this company. During a current heat wave, my AC unit went out, so I requested a service call. AHS said that since it was a weekend, and their first contractor did not work weekends, that I would have to wait 4 days until they could schedule me. I stated that it was 87 degrees and climbing in my house, and was told AHS will not consider anything an emergency unless it is a reported 105 degrees from a weather service. I tried to go ahead, but asked the AC company to wait on scheduling, while I tried to get AHS to schedule a different service provider to provide relief, but was told again and again (by AHS), I would need to wait 4 days.

I have been a AHS customer for 1.5 yrs & am currently going through a nightmare scenario. First let me state that I live in central FL, which suffice it to say is hot in July and I’ve had A/C problems since Apr. But now I am experiencing the “perfect storm” of AHS contract technicalities. As background, my A/C stopped cooling in Apr, 2019. A tech from World Class A/C was dispatched 4/19 & concluded the cause was due to lack of refrigerant & added 3 lbs. A/C again stopped cooling in May and AHS dispatched another World Class tech who on 5/25 concluded that there must be a leak due to low refrigerant level. After searching he found a pinpoint leak just outside the air handler. He returned on 5/28 to repair the leak and added $500 worth of refrigerant (10 lbs). On 6/20, same cooling problems arose & I submitted a 3rd service request the next morning (7/21).

I did a claim online with American Home Shield and everything was fine with their website. It was for a pool filter. It needed to be replaced. The contractor was great. The coverage that American Home Shield provides is great. I have no problems with them at all.

First, let me say I am a realtor at a prominent real estate company, and up until this month, I have always recommended to my clients they should seek a policy with AHS. That my friends, has come to a CRASHING halt! On July 4th I placed a service request for my kitchen refrigerator/freezer that quit working. It is now July 23rd and it still does NOT work! They have lied to me regarding no request for replacement being made, when I have in fact requested 3 times as well as the repair company that has been out to my home 4 times now, put in a request for replacement of the unit twice.

They sent a contractor out to our house which we paid a service fee for. He told us he did not have the experience to fix the problem and that someone would get back with us. No one ever called. My husband ended up calling again to get someone else to come out and they want us to pay another $100 service fee. We asked them why, since the first person they sent out couldn't take care of the problem. We were basically told that's not their problem it's ours. We kept getting placed on hold when we tried to escalate the call and they would just leave us on hold for half an hour to 45 minutes each time. My husband made 6 calls today and was left on hold for a minimum of half hour EACH call. In a nutshell we not only paid for the warranty, but an additional $100 for the first service call where the problem was not fixed.

I had 2 leaking pipes. I contacted AHS, paid my deductible and a plumber came out, cut a hole in my wall, cut off the water and said he would send a diagnosis to AHS and would be back in a few days. That was 11 days ago. Nobody has contacted me since. I have called everyday and nothing has been done. The representatives are so rude. They hang up and never call back, I've been lied to on every call (they have the diagnosis, then they don't). You're on hold for 10-30 minutes and if they come back it's another bold face lie. They need to send out another plumber if the current one can't or won't send the diagnosis. I'm very disappointed with AHS.

Initiating a claim for our air conditioning unit was extremely easy and user-friendly. American Home Shield usually tells me to expect the contractors to contact me within one business day of my online submission, which is close enough. US Air Conditioning of Texas came out and fixed my air conditioner, and then they left. The air conditioning has been performing flawlessly. I'm very satisfied.

We had a problem with a smell of burning underneath our sink in the kitchen, and we weren’t sure exactly what it was, but we wanted somebody to check it out. We thought it was something to do with one of the appliances having something internally going wrong. So a plumber initially came out since it was all dealing with water, and found out that it wasn’t that. It was a cord burning at the outlet. So American Home Shield sent out an electrician who solved the problem rapidly, and did a few other things that we didn’t know was a problem to prevent future problems. So, we were quite satisfied with the end result. Considering that they had to come out and troubleshoot the problem to find out exactly what it was since we couldn’t identify it, I was very pleased with their overall response time and the quality of the work that was done.

I filed a service request online for my dishwasher and it was either my third or fourth time calling in about that same dishwasher since I’ve had the plan. Anyway, Majestic Appliances came out two days later. They were punctual and the service was good. It took them one visit and it was very simple.

My garage door wouldn’t open and there was something wrong with the motor. I called AHS over the phone and the rep I spoke with was helpful. She took my information down and said that the contractor would contact me online. I asked if I could call them and she gave me the phone number to call. She asked me to wait for about an hour, so while I was waiting, within 45 minutes, the people called me and set the appointment up for the next day. The guy was good and he knew what he was doing. I told him what was going on, then he came in and he checked it out. He said that there was something wrong, so he got up and took the unit apart. I also looked at it and one of the circuit boards was bad.

I submitted a claim to American Home Shield for the AC and the contractors didn’t find anything. There was some type of smell that came out of the AC and I could still smell it but the guy said there was nothing he could do. There’s nothing wrong.

The fan was running when I turned the air conditioning on, but it wasn’t cooling. It was very hot here and we were using fans, which didn't really take the place of cool air. The claims rep that I talked to was very well, very efficient, and professional. American Home Shield told me to expect a call from Metropolitan Heating and Air Conditioning within 24 hours, which I did. But they couldn't be here in 24 hours. It took two or three days for them to come out, which was fine. The service representative was absolutely very professional, very pleasant, and informative. He was very nice to meet and work with. I directed him to where everything was and he fixed it pretty quickly. He was very pleasant talking with. He nailed it down really quickly. He replaced a couple of small parts, and it was up and running. The air conditioner has been running well ever since. I was very, very happy to find a company that was so efficient, professional, and pleasant.

I submitted a claim with American Home Shield online for our water heater that went out. The plumbing company that came out had done some work for us before in the past, and they were great. Our water heater has been good since they were out.

I submitted a claim over the phone for my air conditioner to American Home Shield and though the representative whom I spoke with was great, the whole Home Shield is a nightmare. It should be illegal as it is a bait-and-switch. The reps fail to tell me that each time, I'm gonna pay $75 then the contractor doesn't call me back for two days. When they do, they tell me that they can't come out for a week. Friends of mine who've had American Home Shield tell me not to even bother using them and call someone from Angie's List instead. American Home Shield has a terrible process and I can't speak to anybody. I'm done with my claim with the air conditioner and I'll deal with it with competent people.

American Home Shield really helps me with a lot of things that go wrong. I recommend them. I call to submit my claims and they do the process good. I just don’t like the waiting, which is the time when they give you appointment. If they give you a time from eight to five, you have to stay and wait around and that’s an all day process. And when the contractors finally show up, it’s always at the end of the day. When my washing machine wasn’t working, American Home Shield sent Sears from Longview. The contractor was pleasant, told me what my problem was, told me how long it’d take, and they ordered the part.

The spring on our garage door broke and Precision Door Service came out and replaced it. It was just a service call. We couldn’t believe it. It was really nice. We had filed the claim over the phone and as far as our interaction with representative, there were no issues, problems or disappointments. Within a couple of days, someone was scheduled to come out. That was soon enough for us and the technician was really great.

My mother called and told me that the air conditioning in the home that I had in Alabama wasn’t working, so I submitted a claim online with AHS. Their website was easy to navigate, very good looking, and clean. Even the most handicapped people with internet can figure out how to submit a claim on it. Then, Myers Comfort Specialists of Montgomery immediately came out. Initially, they thought it was the fan, but it wasn’t. There were some other electrical issues with the AC and they took care of that.

I called American Home Shield to submit a claim for the dishwasher and Sears, the contractor, took a couple of days to come out. The interaction with the technician was fine and the quality of work was excellent.

The first claim I made to American Home Shield for a pool pump issue was through their automated system. That process was simple and convenient. The pool pump guy came out the same day that I made the claim which was awesome. He was very nice and very quick. He fixed the issue. The second time around, I made a claim for my gas furnace with a representative but then she seemed to have difficulty understanding what I was saying. I had to repeat myself a lot and I had to rephrase things. That took a little bit longer than I anticipated.

I have called AHS in the past since we've had the warranty and when I call them as a customer, I don't expect to have to wait hours for someone to answer. But I had to wait, more than one time, for up to three hours, and that's not acceptable. But recently when our air conditioning stopped working, I was able to go online and put the service request in. And this time, someone contacted me promptly, so I didn't have any problems. But we have numerous complaints with American Home Shield as a whole and we're extremely unhappy with them and their customer service.

We had the ice maker in our refrigerator that was leaking and it was creating blocks of ice instead of cubes of ice. So, J & W Home Repair came out. The service guy said we needed a new ice maker, and he was here for maybe five minutes. He went and looked at it, and he knew exactly what it needed. So far, American Home Shield has been useful to us. We’ve had two major replacements now. It took a while on the first one. There were a lot of confusions with Sears, which was the previous contractor, and I had to get involved with American Home Shield’s social media. And they finally got involved and took care of it.

The service I received from American Home Shield was acceptable. I had an air conditioning problem and filed the claim online. Their website wasn't hard to use. It took over a week to get the AC fixed, but they did a good job when they did. The contractor replaced the fan. And now, the AC seems to be fine.

We needed help with our garbage disposal, and also, we used the electricity service through American Home Shield. Submitting our claim was very good. The technicians were always in communication with us, letting us know when they were gonna make it to the house, and the service was quite fast. Everything was very good. And we are very satisfied with the service.

We were having trouble with our split unit one time as the unit outside wasn't coming on on our downstairs unit. Submitting a claim to American Home Shield's website has been simple. I log in, describe the problem and usually hear from somebody within a few hours. A-US Air Conditioning Of Texas came out to service my split unit issue and when they left, my units were working fine for a while. We had to call them out as the same issue was happening again. The same contractor came back and found a faulty switch on the unit. They were good and everything went fine.

The element of my oven went out. I submitted a claim online to AHS for it. The process was fine and it didn't take too long. They said within 24 hours somebody would be contacting me. My experience with the contractors who came out was good and very pleasant. He said that they had ordered the part. And when the part came in, he came back out and fixed it. It was an excellent work. I was very satisfied.

I submitted a claim to American Home Shield over the phone for our garage door. Something had come undone and it was not making any noise. There was no activation at all. AHS sent Exit Garage Doors and they did a good job. Now my garage door is working well.

We were happy with our experience with American Home Shield where they sent Sears out for a refrigerator. That was a good job. The refrigerator wasn’t running. And Sears repaired it and it started working. When the contractor was here, it had not been hooked up and we did not know that it wasn’t working. And he got it running, but the icemaker has not proved out like it should. It is not working good right at the moment. We’re trying to figure what it is but so far, it hasn’t worked. We may have to call back.

I filed my air conditioning claim over the phone and the representative was helpful. From the time we got off the phone, it was about two hours before the contractor showed up. We expected it to be Saturday or Sunday. It was a Friday afternoon. He did great and called multiple times to let me know when he was coming and when he was about there. He also made sure everything was good before he took off for the night. We had good communication. The air conditioner just needed a control board. That got fixed and it’s been working great.

I’ve had problems in the past with the company that American Home Shield sent out where I din't wanna call and use the insurance because I didn't wanna deal with those people. But the guys that came out to repair the heater on my pool were great. They did a great job. They came out when they were supposed to. They were nice people, attentive, and easy to work with. I recommend them. In fact, I’ve called them for stuff that wasn’t connected to the warranty because they were so good.

I submitted a claim to service my dryer. It was making a high-pitch squeaking sound that I could hear upstairs. I was out of town when the contractor did the job. My wife was there, and she expressed satisfaction with the way the job was done. The problem was diagnosed and checked. The dryer has been working well. I’m highly satisfied with American Home Shield.

Someone moved out of the house so I wanted to rekey my doors. I realized I had American Home Shield so I went through there. Once I called them, I scheduled and told them what day I preferred for the contractor to come, and they came out the day I wanted to get it done. The locksmith was professional, courteous, on-time, and efficient. It was a perfect experience. That was my first experience with American Home Shield but I'd be calling them for something else really soon. I'd recommend them.

American Home Shield's claims process is mediocre and their secondary follow-up could be improved. We had a washer that was insured through them and they continued to send the same guy out five or six different times. He never fixed the problem, and it ended up being a six-month, opened claim. Finally, AHS sent a second guy out who said that our washer was not repairable. Thereafter, they got as a new washer.

A fan motor gave out on one of my AC units. I submitted a claim to AHS through their app and did the steps required of me to do. The app called the contractor, set up an appointment and everything was set up in ten minutes. The receptionist at Dr. Cool was really nice and so was the actual technician who came out. The few questions that I had, they answered. Also, I've heard a lot of different stories from family members having to have to wait for parts. This time, as soon as the tech arrived, he said the issue was the fan. At the same time, he came in with a brand-new box with a new fan. He put it in the same day. It was a good experience overall.

When I called American Home Shield, they sent Total Air Care. The guy came out and checked and said that the coils on the air conditioner needed to be cleaned. He was very nice, professional, and didn't track dirt in the house. But he did not fix the problem. The air conditioner didn't get cool so I called American Home Shield back and asked for a different company. I had to wait which took a day or so and it was 100 degrees here. They sent another company out who said it was the condenser. The guy would wait 24 hours 'cause they have to get paid the service fee before sending the order.

The contractors always come in, they’re courteous, respectful and they mind their time. Recently our trash compactor was cracked and water was draining down into our cabinets. My husband made the claim at American Home Shield online which is always easy. Value Rooter came within a day, and then they came back the very next day to fix it. They also came and did the dishwasher yesterday, and it went fine. Today they're coming to do the garage door.

My most recent claim was the cooktop on my stove wherein the flames weren't lighting, and everything went good. I called American Home Shield but I ended up booking online. It's pretty easy, though sometimes what you're looking for isn't listed, so you're forced to call even though it's covered. The contractors that came were awesome, and now the cooktop is working perfectly.

Sigmond Plumbing unplugged my pipe but I’m still having an issue. I gotta get a camera in there as I may have a busted pipe underneath my house. American Home Shield doesn't cover that, but the experience with the other part was great and I’m satisfied. They were very respectful and the tech was very honest.

The air conditioning stopped working, and nothing was getting out. My husband submitted the claim to American Home Shield and they told us that somebody would contact us within 24 hours. Walker Air Conditioning called us and they set up a time. The compressor was burned out, so they needed to replace it. They contacted American Home Shield, and American Home Shield ordered one. And when it came in, they put it in. They were great, but we had a few problems after that. The air conditioning was still not cooling and then two capacitors burned. So they fixed that for us and it took more Freon. And right now, it is wonderful. We would definitely recommend American Home Shield. It was easy to contact them and to get a claim started.

I made an appointment with American Home Shield for my AC unit and paid the $100 deductible. The first tech from Fast Response Heating & Cooling who came out said that there was absolutely nothing wrong with my unit and that it looks great. We've had the unit for 15 years and we know it's supposed to keep the house cool. However, my house is very hot so after a few weeks went by, we called back to say that the AC is not running. A different person from the same company came out but was very late. Once again, that tech said my AC unit is fine. They don't see anything wrong with the blower. They don't see any leak in the coolant.

American Home Shield seems to make it easy to apply for service request and they send good people. I recently filed a claim for a plumbing issue. My faucet was dripping and there wasn’t any water pressure and it was taking forever for the hot water. And then, you could turn it on but very little water would come out. I put the service request in at the end of the week. So, it took a few days, but the next week, Al Farnam called me right away and they could get in that week. But then, the tech had to come back because he needed a part and to get okayed to put the part on. But then, he came back the next week. He did a really good job, he explained to me everything, why he had to do it, what was going wrong, what I could do to keep some of it from happening again, and I appreciated that. I've been really pleased with the service and the people they’ve sent out and I'll use those people again if I have an issue come up that’s not covered.

Our AC stopped blowing cold air and we submitted a claim online to American Home Shield. It was a super easy process. We called on a Saturday or Sunday and on the Monday thereafter, their contractor called and said that they had a spot open on Tuesday. They came over on Tuesday morning and explained the problem to us. I felt pretty good about their work when they were done.

We had our air conditioner quit working. I sent an email to American Home Shield around 4:00 in the morning, and then I got a call about 8:30 and Grace Air & Heat scheduled to come out at noon. They were very professional. I’ve had American Home Shield for a couple of years now, and I had been very satisfied with air conditioning work. But not so much with the plumbing work we had. The contractor was very dishonest. I reported them and told American Home Shield to not ever send them out here again. But overall, I've had a very good experience with American Home Shield.

I had an issue with the refrigerator and when I submitted a claim with AHS, a serviceman came out and inspected it. He discovered that there was a relay in there that was faulty and it was tripping. So he replaced that, started the refrigerator up, and the compressor was running. We thought that it was fixed then he left. But that evening, we looked at it and the refrigerator wasn’t getting cold at all. It was the same thing in the morning. So, I called Al’s Appliance and told them that the tech was out here, replaced the relay, but that didn’t fix the problem. The service guy came back out here, looked at it, took the back off and touched the compressor. He said it was quite hot and that was bad. We ended up having to replace the compressor but in order to do that, they had to take the refrigerator into the shop and do it. But they gave us a loaner and I was totally satisfied with the response and what we got. Overall, it was a great experience.

AHS has always been really quick and efficient. So, I really appreciated them getting to me so quickly. I submitted a claim recently when our air conditioning unit wasn't cooling down the house. I got home from work, and it was like 85 degrees in my house. So, the fan was just blowing and blowing, but no cool air was coming out. I guess the capacitor went out, and they had to replace the capacitor. When I filed a claim to AHS, it was set up for service for the next day. And then, the contractors had the part with them. They took care of it quickly, like 10 minutes. There were two contractors that came out. They were very nice, polite and professional. They let me know what they were doing and it was a job well done.

American Home Shield sent A&M Valley Appliance Repair for our washing machine claim. They did a reschedule once but that was not a big deal. Other than that, everything went fine. The contractor was good. He checked everything that I asked him to. We had another call. A guy came today for our refrigerator, and that was excellent. We called and he was here in about 48 hours. He did a good job and was right on it.

I had a refrigerator problem and the guy that American Home Shield sent out knew exactly what it was when we told him. He was very professional. He knew what he was doing and he did it well. But we had about a five-day wait until they got the part and got it here, and then got the tech here and installed it. So, we were without the refrigerator, and we lost several hundred dollars’ worth of food. It just went bad on us. I told American Home Shield to overnight the part so the tech can fix the refrigerator, but they said they don't do that. There wasn’t any flexibility in the process that I could determine, which is not customer service orientation. We have paid a lot of money into American Home Shield, and I’ve been one of the customers that have signed up because I believe in them. And I was disappointed.

One of the toilets in the second floor was leaking around the base and it was dripping down into my laundry room which is on the first floor. I called AHS, explained my problem, and the rep I talked to was a nice person. I had two problems and AHS put me through the right people. Then a kid named Nick from After Hours Plumbing came out and he was an outstanding guy. He did all his duties professionally and he was on time and polite. He was a smart kid and he did everything he could for me. He fixed the leak and I was very pleased with the results. And so far, I haven’t had any leaks since the repair. I'm also very pleased with AHS. Every time I’ve ever called, they have been great.

I called American Home Shield to file a claim for the air conditioner, and then they gave me the name of the company that was gonna come. They also gave me Ace Heating & Cooling's number, and I called them myself, which I tend to do. And I lucked out. They actually came the same day within an hour of the call, which was unusual, and they fixed the problem. The tech told me that he would need to follow up with something else, and he was back on the following Monday and he finished it up, but the air conditioner was running already. Ace Heating & Cooling was awesome. This is the best experience ever.

In our master bath shower, the hot and cold water pipes were reversed. So, when we think we're turning on hot, it's actually cold. We filed a claim and American Home Shield's contractor, Two Bald Guys came out and did fine with what they could do. However, they weren't able to fix the pipes. There were some issues about putting in another water line and the faucet was backwards. They said they may have to cut Sheetrock out and turn that valve around or cross the plumb lines ‘cause they were going on opposite directions. Currently, they’re supposed to be giving us a bid on doing something outside the warranty but we haven’t heard back from them on that. Even so, we're satisfied so far.

My air conditioner wasn't working. I submitted a claim online to American Home Shield and navigating their website was okay. When I called their contractor, they tried to accommodate me as fast as possible because I told them that it was so hot and I needed to fix the AC. They said they had an opening that day and asked if I would be willing to have a tech come. When their tech arrived, he reviewed carefully what was going on and explained how it works. He told me what I should do. He showed me the tools that weren't working as well as evidence of what the problem was. Thereafter, he replaced the part and reviewed the most common problems people always have. He then said things were okay and since then, the AC has been working perfectly.

Our refrigerator started leaking and we found out that the water line was broken somehow. We turned it off, but then the gentleman from Hornet came out and figured out what parts were needed and replaced the parts and fixed it. So, we’re very happy. It was pretty simple to send in a claim online to American Home Shield. But sometimes, I get a little worried if you can’t get very specific online. I didn’t know if one of my claims was even covered because the online form was so broad. It just stated electrical. When I had a problem with a light fixture, I had to call somebody to find out if a light fixture came under electrical or something else.

When my garage door wouldn't go up or down, I called American Home Shield and submitted a service request. The tech came and he was very good. He got everything fixed and was on his way. Every time we have a problem at home, I usually pick up the phone and call AHS or my wife goes online and every time, the issue is handled in a timely manner. The reps always say that someone would be in contact within a couple of hours or the next day, depending on what time of day it is. I've had one group that has come out that I'm having issues with but everybody else has been great. Their service is great as well and I've never had a problem with them. As a matter of fact, I told a few people at work about American Home Shield and they signed up with AHS.

Our air conditioner wasn’t working recently and I made the claim over the phone, and the American Home Shield rep that helped was satisfactory. The contractor came out in about two days and in general, they were good. They had some problems locating what was wrong, but after seven visits, they got it corrected. So far, the AC’s working fine.

I put out a service request with American Home Shield for our AC unit which wasn't coming on. They literally called us within the next 15 minutes after we put in the trouble ticket. The contractor who came was good and the overall experience was great.

The claims process with American Home Shield was smooth as always and amazing. The technician from Piedmont Total Air Care was supposed to come out on Wednesday but they came on Tuesday afternoon. He had an opening and he called and asked if I would mind them coming that same afternoon. He was there in the time frame that he scheduled. He was very helpful, informative and knew the job. He diagnosed my problem and repaired it. The appliance was up and running within 20 minutes. I have no issues and I get quick responses from AHS and any technician they send out.

I was having trouble with my air conditioner as it wasn’t blowing cold in this one room. It was cold in all the rooms except for this room where my grandkids stay. When they came over, they were saying that it was too hot in there. American Home Shield sent out AAA All Brands Appliance. The gentleman from there was very nice and polite. He explained to me that it seemed to be an air duct problem and that it wasn’t covered by American Home Shield, so I kinda just wasted $125 for nothing. The contractor felt very bad and was very apologetic when I told him that I should have known about that before I got charged a 125. He was only here for 10 minutes.

I sent in a claim online to American Home Shield when our washing machine was not advancing. They got back to me pretty quickly and then the contractor came out and checked the machine. It was an old machine and they didn't have the parts, so the tech said they would have to replace the machine. After that, I tried to get in touch with American Home Shield, but they had a long wait line. They finally got back to us yesterday saying that they would be contacting us about getting a new one. So, it took a while after we found out the problem.

I called American Home Shield and talked to a representative to file a claim for my garage door. I had no problems. It was done quickly and appropriate. And the contractor came out, and within 10 minutes, my garage door was fixed. And everything went great.

I've never had a problem dealing with anybody on a claim with American Home Shield. It's always been easy. We just discussed the nature of the problem and they instructed me that there would be a charge for the deductible that I'd had to pay, and they were gonna dispatch someone out to take a look at the problem. Both mine and my father's properties are tied. It's easy because, in American Home Shield's system, it doesn't differentiate which property is getting dispatched to. It has been a while since I've had a claim with them. But my father had three different claims in the last four months. The claim for the HVAC was handled very quickly. They helped in getting it all straightened out. And the HVAC has been working great.

We've been with American Home Shield for three years now and we’ve never had any problem. We have had Coastal Appliance out three times and they’re fantastic. I did all three times online and the first time, it was the ice maker. The second time, it was a seal around the freezer. They had to come back out because it was something else to do with the freezer. They use a text service and they do a callback, and they’re very prompt and professional.

I filed a claim for an air conditioner and American Home Shield had a contractor out in a couple of days. They're on time, and they're good guys. They explained what caused the issue and what was needed to be done to fix it pretty very well. They had to come back a week later, took 15 minutes to do the repair, and the unit has been working great.

When American Home Shield signs you up, they're like, "We cover this even if it's wrong." But t's almost like they find ways not to cover you. The air conditioning wasn’t getting cold recently and I made a claim online for it. Jake’s Heating and Air gave a time, and I was out of town and was making sure I was back for the appointment. They ended up coming an hour and a half later, and they denied the claim as they said the AC was installed improperly. Another thing I was upset about was I was trying to find out about the service because the contractor that AHS was gonna send out, when I looked them up on Better Business Bureau, had a low rating. I asked them, “Can you send somebody else out?” And they said no. I was like, “Can I talk to your supervisor?” They had me on hold for 30 minutes, and the supervisor never called me back. That happened twice. They did help out with a dryer roller repair, but barely. It doesn’t seem worth it.

AHS is undoubtedly the worst company I have ever dealt with. They were absolutely useless in dealing with my stove. They refused to pay their own contracted service provider (who eventually ate they cost). The customer service was total avoidance behavior.. Do not do business with them.. Their track record is supporting evidence. Huge number of complaints.

DO NOT EVER CONSIDER THIS COMPANY! I struggled with you for over 5 years. The final blow was yesterday. I tried to get my AC fixed. You kept sending the work to a company 2 HOURS away from me when there were plenty of companies near me. This was going to make me have to wait 5 DAYS to get my air fixed. I tried to explain to the non-English speaking customer service to no avail. I had to hire someone else that fixed it in less than 5 hours after calling them. Not only did AHS charge me $100 deductible, but refused to let me speak to a supervisor, canceled my warranty, and had the nerve to charge me $56.99 for cancellation fee!

I've had nothing but problems with this company since I started the warranty service. They contract with a limited number of providers in my area (Illinois). The last incident I had with them involved issues with my heat. They sent a technician to my house who immediately walked in and told me he doesn't service my brand of furnace. They still wanted to charge me although the provider never did any work AND they never dispatched another provider. I had to hire my own company to do the work. When I called to cancel my service, I was assessed an administrative fee to cancel. What a joke! They conveniently buried this little tidbit in the middle of the contract but they don't mention it upfront. They should be paying me for staying with them as long as I did. Save your money. There are other warranty companies that don't charge as much for a service call and you don't have to pay to cancel.

My AC was finally replaced and I now have AC again on 8/15/19. Thank you AHS for approving the request quickly.

5 weeks ago I notified AHS that my old washing machine was leaking transmission oil and ruining my clothes. Ten days later a technician came out from GE to say the part was no longer made. Three weeks later, and numerous annoying phone calls that I made to AHS, nothing. AHS never called me although each time they said I would hear something back from them within 24 hours. I was getting a different story every time I called. After being on the phone for an hour last night, I was told another technician has to come out to look at the washer. It is 30 years old and the serial number is no longer legible. The GE guy recommended replacement but AHS wants this different technician to come out and find the serial number. I find AHS to be extremely incompetent and will NEVER recommend them to anyone!! The worst service EVER!!

I've had my washer fixed 2 times before they finally agreed to replace it. I can't get any information because I have to wait 45 minutes each call just to get dropped not to mention I'm calling from Germany. The service is always bad with them.

Dealing with American Home Shield has been nothing short of horrible. I put in a ticket for central AC on Sunday. I received an email and text verification immediately that I will be contacted within 24 hours. It is now Tuesday and nobody has contacted me. To make matters worse I started calling the contractor today and I discovered that you cannot leave a message and the email bounces back.

We have the $750/year plan. The water heater leaks and they want charge $750 for the repair. The agreement and ads says cover all except oil fuel heater. But this is a gas heater. Now a 10 year heater, they want "code change fee, this fee and that fee, all $750 to replace a $400 heater. They may pay $200 to the installer, and make $150 from you instead of paying for the expensive "insurance" you already paid. What a disgrace company! Nobody should never deal with this robber!

I had a plan through HSA Warranty (now merged with American Home Shield). They sent a tech out to my place and found the freon was contaminated. Twelve days later, in the midst of the one of the biggest heat waves in years (July 2019), no one called and explained the status of my repair. I had to call them up myself and got hung up on twice while on hold. Instead of living up to their word, they left a hastily spoken voicemail about how they can't replace the unit because of "improper installation". It's worked fine for 11 years, but apparently the installation was the problem. They'll weasel their way out of anything to deny a claim. These companies are nothing but FRAUDS. DO NOT BUY FROM AMERICAN HOME SHIELD.

I was assigned a vendor on July 10th for an A/C repair. When I was attempting to schedule with this vendor, the earliest they could make it out was on July 17 or 18. As such, AHS switched to a vendor they said could make it out on July 15. When I spoke to that vendor, they told me that they couldn't come until July 17. They came on July 17th and did not fix anything - they needed to assign another vendor. This went through AHS and was scheduled and then immediately cancelled. I am now trying to get a vendor scheduled almost 2 weeks later. I have spent several frustrating hours on the phone with AHS to no avail.

American Home Shield is awful, just awful. Our Air Conditioning went out and they sent an AC company in an unmarked white van. They charged us hundreds of dollars to add Freon because AHS only covers a small portion - that was fine. We understood. But when our AC went out two weeks later in 112 degree temperature and they were not going to be able to send another company out for a day we called another company on our own dime because we have a 6 month old. That company came out and informed us that the guys that we paid extra, the guys that AHS sent out overfilled the freon so that he could charge us more and ultimately made our issue worse. We decided to pay out of our own pocket to have our AC fixed, instead of using AHS, who we pay monthly and had faith to help us out in this type of situation, because we wanted to make sure it was fixed and fixed right.

Well first off you try to call them for a service and it takes 20 minutes to get someone on the phone so they will say, you should just make a claim online. Well their online claims are ** because you can't explain anything, I literally just had to click sump pump even though I would have told them it was an external sump if I could have. I even checked my contract to make sure external sump pumps were covered. And under plumbing it said sump pumps were covered, however right below the covered items are the NOT COVERED items and I read through those and nothing was stated about the external sump pump not being covered. However we finally get the plumbers out and they say American Home Shield won't cover it and so on the phone with the first lady she pointed out that in a clause 3 sections above the plumbing section, it says nothing in the house is covered if it is not within the foundations of the house.

One of the condensers in my air conditioner exploded. I went online and submitted a claim to American Home Shield. The contractor was overbooked, and I called them trying to reschedule. But they came out and fixed it anyway. Overall, I have no problem with American Home Shield. We’ve used them for about seven years now, and they’ve come through and did everything we needed them to do in a timely manner.

I submitted a claim online to AHS. Their online process was fine and thereafter, Realty Rekey came out. Their tech who changed my locks was good.

Filing a claim with American Home Shield online is much easier than their phone process. Their phone process takes forever. I waited one time like two hours just to talk to somebody. Recently, one of our ceiling fans wasn’t working and Ben’s Electrical Service came out the next day. What the technician thought was wrong, he fixed. When I got home, it still wasn’t working so he came back that afternoon and he was able to resolve the issue that second time.

My air conditioning unit quit while we were on vacation and submitting a claim for it to American Home Shield was easy and quick. I got the reply from the first company that was supposed to come out to do service and they said that they couldn't be out for four days. I called and spoke to a customer service rep from AHS who kept me on the line while he got a company that could be used for service the same day. We had a technician out within 24 hours and he did what he was supposed to do. Had the air conditioning working within an hour.

American Home Shield has treated us really well so far. We put in a service call last month. We had an issue with our air conditioner where a capacitor had blown up or it had stopped working correctly. American Hoem Shield sent out a contractor and they fixed the unit that day. But within about three weeks, we started to have another issue with our air conditioner. The condenser which is one of the main parts of the AC exploded on us. We also lost all the Freon out of the machine. We had to have the contractor come back out. It was also still within the service time. They give you 60 days from the first day they come out. If there are any other problems, they come out like a recall.

This is the first time I’ve actually needed to use AHS for anything. Something was wrong with my AC and the contractor they sent did what needed to be done. But then, they had to come back again because something was missing. When they came in, they cleaned everything out. It works perfectly fine now and I’m gonna utilize the same contractor to do my heating.

I called American Home Shield to have somebody come out for my pool pump, and the guy told me he was too busy. So I called American Home Shield again and asked to have somebody else because the first guy was a jerk. But once I got passed that guy, it was awesome. The claims rep that I dealt with was Sunshine and she was awesome. We got a new pump and it has been performing perfectly.

Everything was great with American Home Shield. The contractor that they sent out for my garage door did a very professional job. But I am having some difficulty rechanging the code on it. My son’s gonna come out and try to help me do it. The tech left me the instructions, but I can't seem to follow it since I have a brain injury. But other than that, the garage door is doing great.

We recently took advantage of the clause at American Home Shield where you can get your locks rekeyed, which went really well. We made the claim over the phone and the rep was very good and helpful.

I filed a claim online for the AC unit and the contractor came out that same day. He was pretty professional and the AC has been good since the repair.

Our air conditioner was freezing up and I submitted a claim online to American Home Shield. They got back to me quickly, which was by the next business day. The contractors were pleasant but they were ineffective. The first guy who came spent 20 minutes and didn’t even try to diagnose what was wrong. I had the same people come out twice and both times, they did not solve the problem. We finally gave up on the home warranty and took the matter into our own hands and got it fixed. The contractors who came from the home warranty kept saying it was a duct work problem and the warranty doesn’t cover duct work but it ended up being the TXV component, which was something that the home warranty would’ve covered.

The AC unit broke down on Saturday night, and the contractor that American Home Shield sent was here on Monday. He did an excellent job. He came in, went out and checked one area and he said he knew what it was. He came in, fixed it, and the AC unit was running good. It’s still running good now.

The air conditioning system for our house wasn't cooling properly and we submitted a claim to American Home Shield. The contractor came out and did some repairs. We weren’t sure if he fixed it but he came out a second time and the AC has been working fine since then. We're perfectly satisfied with AHS.

I usually submit my claims to American Home Shield over the internet and their website is good and efficient. Once I have sent my claim, the contractor would contact me directly. Usually it's a couple of weeks until I talk to the contractor. Then, they would come out, identify whatever issue it is and submit an authorization back to American Home Shield. From that point, we would wait for the authorization. They would order parts, schedule to come out and fix whatever the issue is. My HVAC system was down and it took a couple of weeks in the middle of summer to get it fixed. I now have air conditioning but I had to go out and buy a window unit. I have one claim open now that I've been waiting for a number of weeks on for my dishwasher. That has been problematic but the HVAC experience was good and it has been a positive one with 2-10.

The AC unit was not cooling the house. I did a claim over the phone with American Home Shield, and they sent Baja AC & Heating. Their representative was excellent and I would be happy to use them again.

Our AC is now working beautifully. I filed a claim over the phone and a contractor came out the next day. The AC was clogged and he blew up the line with the nitrogen. He was awesome.

I called AHS because our refrigerator wasn't working. It was absolutely stuck to the inside of the door. You couldn't remove it and it wasn't dispensing ice. A guy from Big Al's Refrigerator came in. They ordered the parts, they put the parts in and done, it was fixed. It's absolutely working fine now. I would totally recommend American Home Shield. It's a wise thing to have if you have a home and you need their help.

The power went out in part of my house. I tried to go to the box and figure it out. Normally, I could just flip a switch and it would be fine, but I couldn’t do that this time. I thought it was probably beyond me, so I went ahead and called American Home Shield. Filing a claim with them is very easy. Then the guy from Mates Electric is very good and nice. I didn't know that you had to flip the switch the other way and then back. It was very simple. But he didn't talk down on me. He was also very efficient.

We had an outlet in our kitchen that was tripping every time that we would use our blender or any other lights surrounding the kitchen. I submitted a claim online to American Home Shield and then someone called me. The electrician came and he was courteous, on time, and did the job within half an hour. It worked out great. The outlet has not had a problem since the repair.