American Home Shield Reviews

We’ve had two separate claims with American Home Shield, and they were a week apart. Both services were really good. Each tech was super good at explaining things and they were timely. The tech that did my air conditioner came two minutes early. I had a three-hour window, and no one was ever there at the beginning of the window block. So, that was impressive. But everything was completed on both days where they showed up, and we had nothing that we ever needed to call anyone back for. I've been really, really thankful for American Home Shield because I have an old home. They’re a great thing to have.

When we had our house, it was going through inspection 'cause we were selling it. We were told during the inspection that we had to fix the water heater. When we tried to go to someone local, it was a couple of hundred dollars. We put in a claim to see if American Home Shield could fix it at a more affordable rate. We called them and it was a super quick and smooth transaction. We received an appointment with A-American through email the next day. They came out a few days later and replaced the water heater. It was super easy. Although I don't have AHS anymore, it was a good experience when I had it.

I recently called in a claim for the icebox and the rep I spoke with from American Home Shield was very knowledgeable and courteous. The contractor was real good, too. He knew what he was doing and was also knowledgeable. It didn’t take him long and he was in and out.

I had an issue with the air conditioner which wasn't cooling. They sent a contractor and the experience went great. They've also repaired my dryer before but I need to call them again about it. I'm scared that someone's gonna leave the dryer on because it runs all night long. I've been getting up and the machine is so hot, I almost can't touch it.

We noticed water on the floor in the bedroom and my daughter went over the phone to file a claim with American Home Shield. Plymwr Plumbing came out and fixed it. They were very good. We were very satisfied with our experience.

The air conditioning was not working. It was horrendous. The temperature in our home was 90 degrees for three days. And Superior Energy came out and fixed it, and we're good. I called American Home Shield to file my claim and I had a very good interaction with their rep. I got an automatic text message about when to expect the contractor out. And the contractor provided excellent service. I always recommend people to American Home Shield.

There was water leaking through the ceiling in the basement. When we looked at it, there was a crack in the pipe. I called American Home Shield and the claims process was good. Everything worked out the way it should. Always Plumbing was the contractor sent out and when I came home, the technician was cleaning up.

My husband called American Home Shield when our air conditioner went out. They told us to expect the contractor out between 24 and 48 hours, which they did. Someone from Crown Temperature came out and he fixed the problem.

My air conditioning completely stopped working. I requested for service over the phone and for the most part, it was simple. The contractors that came out were very fast and detailed in telling me what the issue was, which wasn’t anything big. They were able to fix it in one day and they were very nice and professional. Even though the person told me that American Home Shield schedules for one thing at a time and I don’t like that, I’d definitely recommend American Home Shield.

I’m happy with American Home Shield. I’ve realized there’s a call-out fee for the technician, but invariably, the service has saved me money over the last several years. Also, I’m comfortable with the way you have to submit your incident report. AHS sent Swift Electric for the dishwasher. It was working, but the pump that pumps the water out of the dishwasher reservoir into the drain line was not operational. It wasn’t emptying water. They had to replace the pump. And the initial call out by the service technician for Swift Electric diagnosed it and, unfortunately, he didn’t have parts. So he had to wait until the parts arrived. He came back, and when he did, he repaired it fairly quickly. He’s done service on another appliance of mine under the warranty earlier, too.

We had some electrical issues wherein a breaker was blown. The online process was very easy, though you gotta read the instructions carefully. I thought American Home Shield is supposed to call me back within 24 hours, but it was 72. Still, they scheduled it, and the tech was on time. He was able to correct it, and he was very knowledgeable.

We have two garbage disposals and one of them was leaking. It wasn’t a piping leak. It was coming out the entire body of the garbage disposal. It had rusted out or disintegrated internally. I went online and requested service with American Home Shield. The website was pretty good. I did another request for a pool. I did that one verbally and it was a little difficult. But the website seemed to work quite well. It was easy to navigate and got right to it. It asked a lot of questions than I expected to about the details. Somebody then got back to me right away.

I have been with American Home Shield for 9 years. I submitted a ticket today, the company called with minutes to schedule an appointment but they could not help until 5 days later. Kitchen sink and main bathroom stoppage. I called American Home Shield. The Representative was no help. I asked for a supervisor several times and was told the supervisor is not available. Finally the representative said we can get someone else but it will take 48 hours. I called back hoping for a better experience. Nope. Same experience. Even worse. I asked for a supervisor and received the same response. I am very disappointed. I'm still with a cloaked kitchen sink and bathroom sink. Customer service horrible. Please work on better customer service and employees that can understand the English language.

Moving into a 'new' 4+ year old home in NW Florida can be exciting UNTIL the A/C stops working. No problem! I have AHS warranty. 23 days ago I was able to have an AC tech come out to take a look. 5 minutes.... easy diagnosis and quick repair if only the part was in hand. Part was ordered. 2 weeks go by and part was lost. Part reordered. Arrived in tech's hands so a date 6 days later, at the earliest was made.

I have had a home warranty through AHS for about 2 years and have only used it 2 times for minor repairs with no issues. BUT...when my air conditioning failed on a Saturday in 100 degree heat, the problems started. I started my claim online. I received a call from a contractor who wasn't available to come to my house for 4 days. I have children and an elderly pet, so it was unsafe for us to live in this heat for that long. AHS attempted to find another contractor to come out sooner but was unable to. After some arguing, they approved me finding my own contractor. I found one to come the very same day in 1 call.

It has been 20 days since I put in an online request for repair of my dishwasher. No one has yet shown up to perform the repair. At one point AHS filled out the form wrong and the service tech who was en route said that it was not covered and I would have to pay. When I called AHS about this and asked for a supervisor they kept me on hold for 40 minutes and said no supervisor was available.The other two contractors AHS assigned have never contacted me, let alone shown up. For $900 a year premium (includes pool) I certainly expect better service than this!!! If I were you I would think twice about this company before locking yourself in with questionable service response time.

My AC unit stopped working. I called them to send service. They charged me $75 and after 5 days, I received an email from an AC company - that doesn't receive calls - to contact them. I couldn't as no one answers their phone - ever. So, I called AHS back, told them and they gave approval to go outside their network - because they had no one else they could send. I did. Got the system fixed and sent the invoice I paid to them. They aren't paying anything (including refunding me $75 for the initial call that never occurred or was able to occur) except a wheel (minor amount).

We have not had AC in our Las Vegas home for almost two week, with two toddlers in the house. They've had three people come out and won't approve a work order. The first people they sent said there was nothing wrong literally as the temperature in the house went from 80 to 82. The second company had a list of issues and they said the AHS declined the work order, and the third company had a list of issues but declined the work order because the second company should've done the work. My house got to 97 degrees with little kids and animals. They also told me they would only reimburse me for $60 on a portable AC unit. I can get a desk sized portable AC unit for $60, it definitely will not cool even a room in my 97 degree house. This has been a pain and a joke. I would not recommend American Home Shield to anyone.

AHS hired plumber stated major mods were needed to install a water heater due to a code change in 2015. The code change was an efficiency change to encourage tankless water heaters. Problem: contractor was going to install a tank heater. AHS only offered $247 cash. Canceled AHS policy. Worthless policy and SCAM installer with bogus upcharges for unnecessary modifications. Water heater is covered under policy. SCAM installers wanted $395 in mods. AHS cash offer is ludicrous, not even covering half the cost of a new water heater. My licensed plumber replaced with a unit I paid out of pocket for with ZERO mods required.

I've had American Home Shield for several years and decided it wasn't worth the $42.99/mo - $515.88/yr. The Value of their Service? In the last 5 years we have used them twice. Twice the technicians said they could only use a 'band-aid' fix, not real solution, to fix the problem. Our savings was approx. $300-$500 total on the two service calls we had, costing us $100 for each service call and the $2579.40 in our cumulative monthly fees. I'll let you decide if it's a good value, but you could probably put half of the payments into savings instead of paying them and have plenty of money to band-aid any problem like they would, for much less.

I originally got this service on April 24th 2019. I told customer service that I don't get my social security checks till the 27th of each month, so you can take the monthly fee out on the 28th of each month, the 2nd month they took it out on the 28th, the 3rd month they took it out on the 24th and my bank charged me a $35 overdraft fee. I called them on June 25th. They said they would listen to the original order and get back to me within 48hrs. No one ever called me back, so I called them today, and I was told that if I wanted to change the date from the 24th to the 28th of each month they would have to take out 2 payments. One on the 24th AND one on the 28th.

Our dishwasher’s out. I submitted a claim online to AHS on Friday and I didn’t hear back till Monday. It would’ve been nice to hear from someone sooner, but I understand it was a weekend. It took a couple of days for the contractors to come out to us, and they replaced one part. So, that took a week. It’s been at least three weeks now, just going on four that we’ve not had our dishwasher. They replaced one piece of it and it still wasn’t working, so they came back out. And now, they’re ordering something else. But AHS has always come through for us.

We woke up Thursday night and we could hear the air conditioner running but there was nothing coming out. So, I called American Home Shield and the contractor contacted me within the hour and told me that they would be there between 10:00 and 2:00. The guy showed up around noon and he determined that my blower needed to be replaced. He had to get a part but he still had two more service calls. He said he would come back, which kinda left me in fear because it was Friday afternoon but he was very helpful and assured me that he would be back. He called me before he came in because he was running a few minutes late. He came back, fixed it and he did great.

We had a leak in one of our bathrooms and there was a leak downstairs in the pump room. I used the internet when I submitted the claim online to American Home Shield and both the website and the claims process were easy. I also had my stove go out but it was a stove from the 60’s. The contractors came in and said they couldn’t fix it but they replaced the whole thing. Everyone that AHS sent out were knowledgeable with what they were doing and they took good care of us. I like the contractors and the coverage was wonderful. I have recommended AHS to several people.

I had a problem with my faucet and I called AHS to get somebody out because the faucet had become really loose and I was afraid that it might start leaking. They took the information and said that someone would be calling me back. And that exactly happened. Within an hour somebody got back to me. They sent a plumber that afternoon and the faucet evidently was not in super great shape, and he worked quite a while to try to repair the faucet so that it would continue to work for me. He was a very hard worker.

I submitted a claim for service for my AC over the phone to AHS. Being in Florida everybody's busy when it comes to air in the summer. Still, World Class AC was able to come to us in four or five days. They've been to my place before and they're very good. Their techs know what they're doing and they're polite. Since then, the AC has been perfect. It works great.

I was a new homeowner. I hadn't been in the property three days, and the air conditioner unit outside quit working. I had to call my lender and my real estate agent. I also called the title company and they told me I had a home warranty. They gave me the number to contact American Home Shield. I had to go through a lot. I had to appeal. American Home Shield tried to tell me that it wasn’t covered, and I had to get an attorney, and then I had to get the lender involved to sort out everything. Because when I hired the HVAC-certified inspector, he said that the system was working fine. But eventually, it got resolved.

Everything is good with my experience with American Home Shield, so far. Everything has been pleasant. They’ve been professional and courteous. I have no complaints. I submitted a claim for the dishwasher but when the contractor came, he couldn’t do anything at that time because he didn’t have any of the parts. So, we had to wait. So, my part would be coming in for my dishwasher on Thursday. But it's a whole new dishwasher.

The air conditioner was blowing out hot air. I sent in a claim online to American Home Shield and it was a two-week affair because the contractor fixed one thing and then it still wasn't completely resolved, and so they fixed something else. But the contractor seemed to really know what they were doing. The technician was helpful and knowledgeable.

When I had an issue with the overflow valve, I went through American Home Shield's automated system on the phone and asked to have somebody sent. The overflow condenser piping was not set up correctly apparently, and DDM Heat and Air came out and corrected the piping so the flooding would stop. They were very knowledgeable and professional. Since the service, there's no longer a leak and I can use the air conditioner without destroying my ceiling. I was very satisfied. I love American Home Shield. I've been with them for seven years and I've recommended them to several people 'cause of their coverage and responsiveness.

I had a dishwasher claim with American Home Shield, and they weren’t able to fix it, and they gave me budget to work with to buy a new one. If I get the check, I will be very happy. I submitted my claim online and it was very easy. They got back to me very quickly, too. The contractor came over and looked at the dishwasher. He said he needed to order a kit to fix it, and I got an email saying it would come within three weeks. And then, a little later, I got another email saying they don’t have it in stock and that I can go ahead and get a replacement one.

I was satisfied with Access Plumbing. I had a stoppage in my garden tub and I had a leak in a couple of faucets, and they’ve been phenomenal. However, the experience depends on who the contractor is. We have continued AC trouble and they’re going back and forth between A-US Air and American Home Shield. I’ve been without AC for a week and a half, and I’m in Texas. I’m waiting for A-US Air to contact American Home Shield, and then American Home Shield to approve the repairs required. If they come back and replace my upstairs unit like the contractor says needs to be replaced, the repairs are made, and my AC’s fixed finally, then I would probably recommend American Home Shield.

Everything is fine with American Home Shield. Everybody that they send out have been in and out in no time. When I had some kind of condensation coming out of my air conditioning unit, the guy that came out told me that the line was clogged and it wasn't going exactly where it should be going. So he cleared out the line.

We had some power outlets that were not working. I submitted a claim with American Home Shield online, and it was quick and simple. They said the contractor would reach out to me within the next 24 hours. They contractors did great. They came in, explained to us what the problem was, the diagnostics was within 10 minutes, they repaired the issue, they didn't require any further certification on behalf of the warranty company, and they were in and out within 30 minutes. Our experience was great. The service was fast and efficient, and there was no headache, and we were able to get our home back in good working order within a day.

The thing over the stove wasn’t working and I went online to file a claim to American Home Shield, which was very easy. AmeraLight Electrical, the contractor, got the appliance working. I would recommend AHS.

I had to replace the door locks and submitting a claim to American Home Shield was easy. I did it online and they got back to me within a couple of hours. The contractor was very, very busy and he came pretty late at night, but he was working out a schedule so that he could be in the area. It was something that we were able to do, but it was 9:30 at night. He replaced the door locks and everything is fine now.

I had a stove issue and I submitted a claim online. The contractor that American Home Shield sent out was professional and the work was done right. I was very satisfied.

We had a problem with our garbage disposal. We submitted a claim online for its repair to AHS and it was a pretty easy process. Heros Plumbing Services got back to us within the day and they came out. Our interactions were brief but still, everything got resolved quickly.

American Home Shield has been easy to work with. It's a good business. I had a couple of claims with them. The freezer and icemaker of our refrigerator weren't working. The microwave also didn't work. It was pretty easy and painless making the claims with AHS. They sent out East Electronics and they showed up the following week. East Electronics thought they knew what the issue was. They were professional but when it came down to actually finding the root cause, it was a sealed system issue and not an icemaker issue. They bought a new icemaker and had it installed, but that didn't need to be done.

My microwave that quit heating water was repaired through American Home Shield. My experience was good. The contractor showed up, did his job, was very professional, and left.

The minute I opened up the swimming pool for the summer, I knew there was a problem. The pumps were malfunctioning so I called American Home Shield right away. The contractor had to order the parts and that took a little bit of time but that wasn't his fault. He came back and fixed that. The electrical was wrong too and so I had an electrician come out as well. It was good and I recommend AHS all the time.

I requested a service for my A/C unit. They sent a technician to check it out. They told me to turn the unit on to see what's the problem is, I did it, the unit TURNED ON, and when the techs were working I heard a snap and they told me that the compressor just shorted that they were going to report to AHS and they will decide what to do; well, they decided to give me a kick in the butt because they assumed it was a pre-existing condition. I told them that the unit was working and they sent another company for a second opinion and they told them that the compressor was shorted of course and they contacted me again telling me that they won't cover anything because the pre-existing condition; obviously I cancelled my policy. They did not give me anything back and now I have to pay to replace the unit; way to go AHS. I really hope you go to jail someday.

I've been AHS customer for 20 yrs @ 2 houses. AHS service keeps getting worse; recently it took 6 weeks to fix master bath shower faucet, because plumber doesn't arrive with repair parts even when they know what the problem is up front & company is booked up for 10 days after I call in the trouble ticket. When plumber couldn't remove the faulty part, he stated only solution was to "bust through the drywall" of the adjoining bedroom to remove the part. Finally a 2nd plumber came and completed the repair. But again, this was after 2 service calls, and I was without a master bath shower for 6 weeks. Unacceptable service. Why should I renew my contract when it's up in September?

My cooktop started doing a random ticking so I contacted AHS. They came out 3 or 4 days later but at the time of the service inspector's arrival the cook top wasn't ticking. Let me add it typically ticks after I have been cooking for a while, so he said nothing was wrong with it and was about to leave. I said, "No it ticks after cooking but not all the time." He then mentioned it was likely the igniter and would order a part that would come to my home in 2 or 3 business days. They were ordered on 7/5 and it's 7/16 and I have not seen a part.

My A/C went out on Thursday evening. I got a fairly quick response and got a call from the service provider on Friday morning and we were able to make an appointment for Saturday morning. The tech came Saturday and quickly diagnosed the problem as something that would require additional manpower and time and would therefore require approval from AHS. I called later Saturday to see how things were progressing and was told that once it was approved I would hear something. I called again Monday around noon and over the course of 3 phone calls got 3 very different stories. The first told me I should hear something in 24-48 business hours, but struggled to understand what I was asking about. The second told me everything was approved, I owed nothing and that we were waiting on the technician to order the part needed.

On 27 April 2019 I contacted American Home Shield (AHS) to have a technician check our refrigerator that was making an unusual noise. On 29 April 2019 I called AHS and directed them to cancel the Work Order for the repair as there was nothing wrong with the refrigerator as it turned out to be the breaker in the breaker box had failed. I had an electrician replace the breaker and the refrigerator worked just fine. On 29 April 2019, the day I had the Work Order cancelled, the AHS Representative confirmed to me that the repairmen had done nothing to that point, no work undertaken and the repairman had not been to our residence.

We have been without AC for over a week! Ongoing for 5 weeks now. The company that American Home Shield contracted, Total Care Air, can not be reached after they took my $700. I did a chargeback on them this morning. American Home Shield is of NO help at all when and if you can get them on the phone. These people should be ashamed of themselves. I now have mold in my bathroom and also in my garage where we had a water leak after our automatic shut off was fixed improperly by AHS’s hand picked company said it was fixed. My house is at 89 degrees.

My whole experience has been difficult. Steve Nance Appliance was fabulous. It wasn’t them. It was American Home Shield. But I'm a Realtor and I understand that a customer is paying approximately $700 for a home warranty when the potential of risk there for American Home Shield to lose money is huge. So, they have to go through a process to make sure that all claims are legit. I totally get it but it just takes forever to navigate the process. When you have a washing machine that’s broken, it’d be nice if they had a different way to get through that that didn’t take so long. Also, my AC is broken and it should be covered, but it's not. The guy who came out said there was something else wrong than what the guy who called me said, but there again, I see their status. They’ve already spent more than they’ve gotten fixing my things. There is value to their warranty, but it's exhausting.

I submitted my claim online to American Home Shield for my refrigerator ice maker and the contractor got back to me the next day. Then, he came the day after that since I was not available. He was very professional and the interaction was very good. Since the repair the refrigerator ice maker has been working perfectly.

I went online to submit a claim with American Home Shield and there was no red tape. The problem was getting adequate service. It took six visits to get the problem fixed. The contractors were trying to fix Freon leaks. The compressor and evaporator pump were not working in the air conditioning system. The contractors were very friendly, except for the one from US Air. He was a large man that didn’t fit into my available attic space. He couldn’t maneuver in there well, and he didn’t like the working conditions. So, he did a little bit of work, but not all of the work, and it had to get turned over to another company. And they did the work, but they left me with leaks in a couple of pipes. And then we had to submit other claims to get those pipe leaks fixed.

There was a leak under the kitchen sink. I spoke to a representative at American Home Shield over the phone because I wasn't sure what the problem was. Flow Right Plumbing were the first plumbers that were recommended. I had a horrible experience with them. But then, AHS sent another plumber, LiveGreen Plumbing, and it went like soft butter. It was perfect.

My air conditioner stopped working and when I got home, it was already in the high 90s. I made a service request twice, once on June 1st, and then July 1st. The contractor that AHS sent was very professional both times. He fixed it the first time and then this same contractor came back out the next time that was something about a cap that wasn't working and he fixed it right away. AHS did everything that I thought was really helpful. I was able to make the service request on the same service request instead of paying $75 twice so that was really convenient.

My most recent claim with American Home Shield was due to my air conditioning system leaking water out of my basement floor. The repair technician from the company called Fast Service came the next day. It was a pretty quick response. They identified the problem and were able to fix it immediately. They also informed me of a few other potential things that might need to be repaired on in the future. They weren't there for much more than 30 minutes. It was a pretty quick process overall. My air conditioning is working and it hasn’t leaked since.

It's very simple and easy navigating the American Home Shield website. The thing about is it all depends on the person. If you have a person who loves to call and make things happen because they don't have time to be on a computer and do this, that's one thing. But for a person like me, I work with computers all day. I know that technology is gonna cause you to wait a while. I have learned patience for that because no matter how much I rush, that computer is only gonna move as fast my internet connection.

My wife heard water leaking in our bathroom and the guy from Budget Rooter came over to find out where it was coming from. We were unable to identify it but he did the best he could. He was great. My experience with Budget Rooter was pleasant but it didn't necessarily resolve what we were hoping to resolve. That would probably require additional investigation that I was not ready to do at the time. The source of the drops is still questionable. We looked for water anywhere that we could think of. When he came, he didn't even hear the drops that my wife claims was bothering her. I go in there periodically and I sometimes hear it, and sometimes, I don't so it's not really a big deal especially when I don't see any leaks or water anywhere.

The claim for the plumbing issue was an awesome experience. The first company couldn't get to me until three days later which wasn't good for me because water was leaking from my sink to my floor. When I spoke with the representative from American Home Shield and told them that, they used a subcompany that was able to get to me that same day within a couple of hours. By the time I got home, they were here. The guy took care of the issue. But the claim prior to that was awful. My experience with Bennett AC, the HVAC company that American Home Shield sent out to check my air conditioning, wasn't that great as a customer because I clearly felt that they were trying to take advantage of me as a single mother and as a woman.

We had a problem with loss of power at some of the outlets in our kitchen. American Home Shield sent BNM Services out. They came out very quickly. The service guy was very efficient and nice. He took the time to stop and show me where things were in my electrical panel. I was extremely pleased. I filed the service request on the phone. It was extremely easy. Everything was very efficient and everybody was very polite. It was a very good experience. American Home Shield made it easy.

My most recent claim with American Home Shield went very well. My AC went out. I had to wait as long as I did for them to come, and it was so hot, but I understand. Once they got here and took care of the problem, it went excellently. The contractor replaced what had gone out and we've been up and running ever since. He fixed it within an hour or less. He was very courteous, very kind, and very professional. And he explained everything to us.

We’ve had a really good experience with American Home Shield. There was a leak of water coming out from underneath the refrigerator and it was an urgent situation. My wife works all day, while I’m disabled in here and unable to do much to clean up after a leak. AHS sent a guy out from Heritage Appliance right away and he was very professional when he pulled the refrigerator out. He said it was a hose in the back that was loose, and he fixed that and fastened it tighter to the back of the fridge to keep it from doing it again, then he left.

Bear Plumbing came for a plumbing issue. They’ve been here before and the guys are very nice. They fixed the issues. I file claims with American Home Shield online now. It's much quicker and it's very easy. When I used to call, it was horrible. It would take a long time for the line to be picked up then I would be kept on hold with this horrible music that would make me crazy. And every so often, it would be interrupted by, “We appreciate your call. Please stay on the line...” and then that music would come back up. Anything but that music. I don't know who picks that kind of thing, but they have bad taste. I'd rather have like an audiobook.

My dryer wasn’t working. It was spinning, but nothing was happening. Triple A Appliances came within like two days, whatever their first availability was, and it worked for me. They swapped out a belt and were probably in and out in 20 minutes. Filing a claim is easy. I just go online and submit one which takes three seconds. Sometimes it can be hard to get through the representative on the phone. But generally, American Home Shield will accommodate and find a different vendor that can meet our needs earlier if, for whatever reason, the person that they assigned can’t come soon enough.

I called Home Shield to file a claim for a suspected leak in my ceiling. A guy from CSC Calibration Service Company came out and he was very professional. The service was over and above my expectation. He was outstanding. He came in the house and he wore his shoe cover to keep everything clean. And he checked the inside of the house. He checked the AC outside as well. So, he went in the back and took a look at the vent on the roof just to make sure that they are in good condition. And he made some suggestion about how I should improve on the roof by getting someone to come over and take a look. So, he did a great job. I’m very happy. It was very good experience. Home Shield has been working very well with me over the years. I will recommend my friends to use that to protect them instead of having major repairs.

I got home from work and it was over 90 degrees. I saw the thermostat was set to 70 and my grandmother had been there all day. She said it was getting hotter and hotter. It was at that point that I went outside to check the unit. I kinda looked it over, did some things and figured out that the unit itself wasn’t working so we went online and set up the claim. The contractor sent by American Home Shield was very knowledgeable and very professional. He looked over, found pretty quickly what the issue was, and I haven’t had any issues since the repair. Overall, it was a wonderful experience with him.

My washing machine was not working. I called American Home Shield and they did a great job in setting up everything. They sent out the contractor within a week, which was quick enough for me. The contractor was very professional and he did great work. His knowledge was good. He explained things very well. The best thing was that he seemed like he knew what he was doing and made it right.

Our air conditioner had stopped working. The thermostat had stopped working and it turned out to be the heater. It was the power to it. And the contractors tried to see different things, got it working, it stopped, got it working again, and then it stopped again. But I went down there myself and kinda fiddled around for a little bit and found a loose wire that they hadn’t found. And so, I did like a temporary fix on it and I called them up and told them what the problem was. I believe they came out and fixed it. I never heard back, but the air conditioner is still working. So, either my temporary fix is still working or they came in and finalized it.

We had a hot water heater that went out. The tank ruptured on it. My wife handled the notification, and I handled different folks when they got here. It was Sparks Plumbing and we’ve had them out before. They’re good folks. American Home Shield does a real good job but it's probably more this area than them ‘cause for the well, we can’t find anybody local that’s on their list to work on it. I wish they’d get well contractors on their list.

I have two properties with American Home Shield. I submit claims online and AHS immediately sends me over a contractor and a phone number. Then, the reps say that the contractor will contact within 24 hours but I always call them anyway and get them on the schedule. As soon as I do that, AHS notifies me my scheduled date and time. I then work with the contractor and get things taken care of. They've been out to my house and have fixed the air conditioning just recently. They're coming out today to fix a couple of things. My tenant at one of my properties had an issue with their toilet so I also called about that. Everything's been excellent and I'm happy with AHS.

We were having some plumbing issues. It was a bathtub-toilet situation where it wouldn’t drain. I called the phone number of AHS to file a claim and they scheduled someone to come out and help me. The contractors who came were great. They came in, took the job, and was fine and timely.

American Home Shield sent My Appliance Repair for our microwave and the quality of the repair was very good. I would recommend AHS.

Everything was great when I submitted a claim to AHS for my washer. The contractors came and they fixed it. The guy was very knowledgeable and knew what to do. It took a little while to get it done, but he got it fixed.

The garage door would not shut recently and apparently, there was a spring busted on it. Pro Garage Door was sent by American Home Shield and they were nice guys. The tech gave me a call over the weekend and I forgot to call him back, but it was all good. He was very nice and now, everything is working correctly.

The people at American Home Shield are always very responsive and quick to resolve the matter. I’m happy with them. My experience has been great. I filed a claim for my ac and within a matter of minutes they were able to find somebody to come in, and it was a matter of hours for somebody to actually come into the site and fix the problem. I called them in the morning, and then, by 5:30, the problem was resolved, in the same day.

My dad’s been with American Home Shield going on 14 years now and he recommended them to us. Starting Friday last week, we had a issue with one of our drains. It was on a drain that had a washer, dryer, dishwasher, and sink on it. We made a claim through the website, got a call on Sunday afternoon and had an appointment set for Monday which was soon enough. The tech arrived like half hour before his scheduled time so I was cool with that. He came in and asked us what was wrong. He was done with his job and out the door in probably an hour and a half and made sure everything was working. We ran water through all the drains and since the repair, everything drains right.

I put a claim online and within 24 hours, I got an email from American Home Shield and then they set up an appointment which took a couple of days. Sears MCC came out and they were great, fantastic, professional and got the parts we needed to get the freezer and ice maker system working. The repair work has been perfect, everything is in good shape.

I'm very satisfied with American Home Shield. I had a little water leak and the technician from Mr. Rooter Plumbing took care of it right away. Whenever I have problems like that, I usually do a phone call to American Home Shield because one time, I did it online and it didn't work out so well. When I made an appointment online, I wasn't speaking to someone. I just assumed something was covered and it just turned out that particular issue was not covered in my particular policy. But when I talk to someone, they make sure things are covered and not covered. They are able to look in my policy details.

I type this as I continue to I have been trying to get American Home Shield to honor it's warranty contract with me for a water heater repair for over 6 months! This is the only claim I have filed since purchasing the $700 warranty coverage. After charging me the $75 service fee they assigned it to an electrician who declined to do plumbing work. Then it has remained an open ticket for the last 6 months with no communication to me.

Our air conditioning unit went out on a Thursday, so we placed a service call that day. Our contractor came and diagnosed the issue on Saturday, the compressor had went out. He placed an order for a new one and we waited almost 2 weeks before he called back saying that compressor was the wrong one, so he then ordered another one with us being told that it was going to be expedited with delivery being 2-3 days. After 4 days we called back and AHS is telling us now it will be another 4 days. Putting myself and my husband along with our 4 children being out of our home for 3 weeks. I’ve called several times trying to speak with a supervisor and they refuse to let me speak to them. This has been an awful experience for us and we will be looking for another warranty company.

American Home Shield offers little to no coverage when you read the fine print. First of all, they pick the technician to send out to you. When our A/C unit went out, I called to get someone to come out to fix it, but I wanted to use a company I have dealt with or at least had heard of. I was on the phone for over 30 minutes, and the woman told me I could call a service technician I knew of but they had to approve the company. She recommended that I at least start with the company they provide and that if I didn't like them, I could use a company I chose, pending their approval. So I agreed. It took two weeks to get a call from the A/C company to set up an appointment! They said that American Home Shield gave them the phone number of the previous owners of our home!

I have been with AHS for a couple years now. Claims are very easy to submit and appointments are fairly painless to schedule. BUT the quality of service and customer service on the other hand is now. Recently (within the last 3 weeks) I have had 2 claims. One for a refrigerator and for a toilet. I will start with the fridge. It was not getting cold in the fridge portion but the freezer was fine.

I have been waiting since June 25, 2019 for the replacement part for my air conditioning unit to arrive at the vendor so they can install (today is July 15th). As of today, it still has not arrived and I have no AC in 100 degree temps. Each time I call I get the same lame run-around-story. I have asked to speak to a manager or someone in charge of the department and I get told they can't connect me to them. When I ask for a tracking number for the part, I am told there is no tracking number. When I ask if they can at least verify that they have sent it to the correct vendor they tell me they can not. The part should have arrived on July 2nd, at the very least they should have sent another part 2-day delivery. Overnight delivery would be better. I am a very unhappy and unsatisfied customer. RUN AWAY FROM AMERICAN HOME SHIELD, THEIR CUSTOMER SERVICE IS AWFUL.

This company is absolutely despicable. I've had them for over 5 years and on 2 different properties - firing AHS for engaging in denial of service as well as delays in service that are designed to make the policyholders search elsewhere (not meeting their obligation). Think of it like this - you will get someone to your property but they will either say nothing is wrong or they need a part etc. If you know what the issue is, it doesn't matter - they won't bring the parts needed - they must determine it. They have left my tenants with a broken AC unit in 3 weeks and counting of 90+ degree heat.

Darika from the social media team did a great job working with getting us a different vendor. The vendor fixed my plumbing issue completely and very quickly (less than an hour)! Thank you!

I returned from vacation earlier this week to find my house was 96 degrees inside. Phoenix temps this weeks have been exceptionally high. We are under a heat advisory because it's regularly over 110 degrees outside. So how soon could AHS send someone out? 5 days. They actually thought it was ok to tell me that I would have to wait 5 days to have it looked at. Needless to say, it's a health and safety issue when the temp is that high so I had to pay a vendor and not use the AHS service.

Air conditioner quit working. I submitted the claim to American Home Shield and the reps were always good. Vaquero came out and they were wonderful people. The work that they typically do is excellent. They wanna make sure we’re happy before they quit working.

I had an electrical issue and I filed it online to American Home Shield. The process was very easy and the contractor company called me within hours after I had submitted. The techs were great. They got the problem fixed, and they were out of there. I've had no issues since and things have been fine.

The pool contractor has been fine except I'm finding I'm having the same problem. I also had a thing last year, but it worked out in the long run. It was another claim, but it wasn't American Home Shield's fault. It was the contractor's so I'll never work with them again. And maybe American Home Shield had a part to blame. One person says one thing, another person says another. I don't know who's telling me the truth, but it was fixed and taken care of, and now, it's done. Other than that, I've been fine and I've had American Home Shield for 12 years.

Airstar Services was sent by American Home Shield for a clogged drain line in my AC unit. When it started dripping from the outside spout, I got a clogged drain. So, somebody came and blew it out. Filing the claim with American Home Shield was easy and simple. Everything was good when the contractor came out. He found another problem, and he told me what was wrong, and he got that fixed. Everything’s working great.

American Home Shield sent Greenway Home for a plumbing issue that we had. It was something with the commode. The contractor who came out was very professional and very thorough.

My AC unit was dripping water and I submitted a claim to American Home Shield. I've been with AHS since I moved into my home and I only had one or two bad experiences since I’ve been with them. Other than that, everything has been good.

My air conditioner stopped working and I called American Home Shield up. Unfortunately, things always happen on the hottest day of the year and their contractors, Total Air, said that they couldn't send a tech over until 5 days later. I have a wife that’s not in perfect health. She has COPD and she has oxygen in a house with 100-degree temperatures. The following day, I found out that Total Air wasn't coming and they couldn't do the job. I called them back and they said that they would find someone for me. Thereafter Perry Mechanical came that same day as they said. Their tech was very professional. He went to the back and found what the issue was very quickly. He changed the part and was out within half an hour. Since then, the AC has been great. Though our experience with the original company that AHS was supposed to send was not too good, I'm totally satisfied with Perry.

American Home Shield had someone out here the first time because the AC was off. It was blowing cold air, and it was the heater. So, the contractor replaced something and everything was fine. And then, the second time American Home Shield had someone out here, it was because it was doing the same thing. But then, they said it was something electrical. So, they called the electrician. But it was the breaker. They moved it, so it’s working fine now. The overall claims process with American Home Shield was excellent to the point that I’m going to refer them to my mom. She has three rentals.

The American Home Shield claims rep was very friendly and courteous. I called them when the garbage disposal broke. The contractor that came out was excellent. I was very pleased with the quality of his work.

The machine on the garbage disposal fused everything up. I contacted American Home Shield over the phone and they sent out Lindsay Plumbers. The plumber didn't take too long to come. He took care of the issue with no problem at all and he did it quickly. Everything was fine. AHS took the $75 part that I paid on my credit card and the plumber didn’t charge me anything else. I’ve been dissatisfied with AHS before but this time, I'm very pleased.

I was having trouble with getting air in my home. The reps of AHS were great. I told them the issue, and I told them that I had Wilson come out before. So, they connected me with them again, and it was fine. I had the owner come out and he was great. They had good customer service and they were prompt. So, I appreciated that because I’m like that. I was very satisfied.

The air conditioner wasn’t working so I filed a claim with AHS. Air Pro Master came and looked at the problem. They told us what it was as far as the compressor was out. And they reported it back to AHS, who did their due diligence and put their approval on it. I recommend AHS.

The representatives from the contractor came out three different times. And each time, they told me they fixed the issue and that the system was working properly now. But the first time, they said some insulation had fallen off and fell into some pan, and it clogged something. So they removed that and said everything was fine now. But it wasn't fine. That same night, it was super hot upstairs. And then the next time, the guy came in and said our drain line was clogged. He suctioned it out and said everything was fine now. But that night, it was super hot again.

My central air conditioning unit went out. I called on the phone to submit a claim to AHS. My only problem with them is it takes the contractors a little while to get back to you to schedule the servicing. I called on Wednesday but they didn't come out until Monday. And that's why I'm pretty much thinking about going ahead and changing it with what my husband has, the Choice Warranty. They came out, I paid the $133 basically for nothing, for them just to tell me that I just need a new filter. And I had to get somebody else to go get a filter and put it in. So, I paid $133 for nothing.

I was having some plumbing issues with my pump. I went online and filed a claim for it with American Home Shield. My experience with that was efficient. I got called back within 24 hours. Cool Pools came out and everything was repaired as needed, and I haven’t had any issues. I’ve had them out on two different occasions, and they’ve been very good both times.

DO NOT WASTE YOUR MONEY ON THIS AWFUL COMPANY!! We have had a washer malfunctioning for over 5 MONTHS and have not been able to get anything fixed! Hours spent on the phone with AHS "customer service" and nothing has ever been done. The contractor will not return calls or emails to AHS or to us. Meanwhile we have laundry piling up with our newborn! Was told that the issue was being sent to their "escalation department" and that the representative would "keep tabs on our account and contact me as soon as they heard anything." That was 2 1/2 WEEKS AGO!! Our contract expires in 36 days and they want us to renew?! Seems like their dragging their feet to not have to cover what's in our contract before it expires! WHAT A SCAM!!

I had a leak from my bathtub that poured through the kitchen ceiling below. I called it in 6/01/19. The plumber first said he could not work on it due to the leak caused mold. The water restoration company found no mold, and cut a 6x6 hole in the ceiling. The plumber came back 3x - but did not fix the leak! He stated he would need to refer to a specialist that can fix leaks as it was from the Whirlpool system (the tub is a Whirlpool tub). I called AHS at least 9x over the past 6 weeks, and kept getting referred to companies that said they didn't work on Whirlpools.

Like many of you, I signed up for AHS because I was thinking about having to replace my central air unit in the heat of summer. That was 4 years ago. Last week my 19 year old A/C unit failed and I contacted AHS. They dispatched service technician and he determined that there was a leak in a coil. The part was not in stock and to get one would take 10 days. AHS decided that they would approve the repair with the 10 day wait. I live in West Texas with daily temperatures >100 degrees, but AHS did not do as their ads would have you believe, they took the cheapest way out. Just know that when you contact them about A/C problems AHS goes into defensive mode and will screw you to the wall. I also would like you to know that their conflict resolution person kept me on hold for 30 measured minutes hoping I would hang up. I didn’t and he was totally inept. Save your money, don’t give it to AHS.

AHS sent Doctor Cool to do some repairs and the experience was one of the better ones I've had. I did the claim online and I like the fact that I can pick up a contractor or the person to fix it. One of my first times submitting a claim, I called them and it went well. It was smooth. There were no hiccups. I just gave the contractor a brief explanation on what was going on, and they went right to work.

I called American Home Shield when some sort of water heater sensor was causing the pilot light to go out and not restart. They sent this information out to their people and then they called me within a 24-hour period. They told me that they would call me on a Monday and set a schedule for a time that they could come out. Then the technician came out and looked at my water heater. He was genuinely nice. My water heater seemed a little overwhelming to him, and there was a lot of extra gadgets on it. He didn’t really know what those gadgets were for. The sensor started when he was here, but then it went out again. So the situation wasn’t really resolved. I still am taking the shower with cold water.

When I was having an issue with a bathroom vent, I filed a claim online with American Home Shield and it was easy. The people who came to repair the vent did a fine job.

The reps at American Home Shield are very good, very kind, and patient. Their contractor were very professional, speedy, and kind as well. I've had American Home Shield for 15 years and I'm quite satisfied with them. When I had some repairs done to my stove because I couldn't read the panel anymore, the tech who came out couldn't fix it. So, he put it in for replacement, and they sent me the information. But the one that I want right now is not in stock, so I’m waiting for it to come up.

Everybody at American Home Shield has been great and I would definitely recommend them. When we had a clog in our kitchen sink, we first thought it was the garbage disposal. A garbage disposal person came out first, and that person realized it was something else and called American Home Shield on our behalf. However, there was a little bit of snafu. It was over a week after American Home Shield sent out someone and I was getting kind of upset. They couldn’t get ahold of the original company who didn’t answer for me or American Home Shield and never called to make the appointment. So, we were without a kitchen sink or a dishwasher or a garbage disposal for a full week which was not good.

I had a problem with my water pressure regulator. I filed a claim over the phone with American Home Shield and their reps were great. They were able to get a contractor out in a couple of hours. The contractor was good. But they said that the problem I had for my water pressure regulator requires some plumbing and I have to pay from my pocket, which I’m not happy about.

I had a wall oven that wasn’t working and submitting the claim was easy. We had a gentleman come and look at the unit, and he said it was not repairable so a new unit was ordered which was fine. The other day, I got the delivery, but they didn’t take the old one because it was in the wall so now, I’m stuck with an extra oven that’s sitting in my garage. I need somebody to come and take it. We also had to install the oven ourselves. It shouldn’t have been difficult if information was given to me. If I would’ve known that it was just delivery people delivering it instead of the company that was delivering and installing it, it wouldn’t have been an issue. Luckily, my husband has an electrical background so he installed it. If not for him, we’d not have been able to. But I got an oven and I will definitely use American Home Shield again.

When my hot water heater went out, I called American Home Shield and they had a plumber call me and schedule a service. The contractor was excellent. They had one fellow come out and look at my hot water heater. He came and told me that the unit died. He had me come down and look at it. There was water leaking from it down to the floor. He said he would contact American Home Shield and recommend a new water heater. That might’ve been on Friday. By Sunday, I had the plumber calling me to schedule an appointment for Monday. By Monday, I had my new hot water heater. It was wonderful and I was satisfied. They were very efficient and helpful. It was a very good experience.

My experience with AHS is horrible. I initially placed a call on June 2nd because my air unit was leaking water in the basement and the copper tubing had ice on it. So, I called and told them. They told me someone would contact me within 24 hours. But, it wasn't 24 hours. It was more like three days. That was the first problem. When the guy came out, he told me that there was a piece that was missing from the unit, and that's why it wasn't cooling. But he didn't address the issue of the water.

I'm happy with American Home Shield's service. Godfather Heating and Air came out because the AC wasn't working. Filing a claim for that with AHS was an easy process. I did it over the phone. Godfather was able to come out within 24 hours. They were very professional and very good people.

My refrigerator that stopped being cold is working very well and the way it should after Beyer Appliance Service came out to repair it. I did the claim with American Home Shield online and the claims process was fine.

My AC wasn’t cooling recently and I made a claim for it online at American Home Shield which was very easy. I submitted the ticket six o’clock in the morning and the tech from ACE Heating & Cooling was out at four o’clock. He explained everything and showed me what I needed to do if it happened again. Now the AC works very well.

I filed a claim with American Home Shield online when our refrigerator died. I love their website. The contractor came out twice because it started working again, and then it stopped. But the tech was great. It took about two weeks, and my food was all on a cooler. They ended up replacing the compressor on my refrigerator.

Our upstairs air conditioner wasn’t working. It was getting up to like 80 and 90 degrees up there. I went online for American Home Shield. The first guy would not get up in our crawl space and look at anything like we requested him to. So we called back and requested a different AC company, and they came out and they found the problem. We need a new duct up there. It looks like it was broken into four pieces somehow. The second guy was really, really good. He is supposed to be contacting American Home Shield to make sure that they will cover the work that is needed.

I filed a claim about three weeks ago in regards to our pool pump which wasn't working properly. When the contractor came down, he said it was a little fuse that went out which was an easy fix and then he fixed that. While he was there, he also told me that the casing on the filter is not gonna last a lot longer. He said that it has a little bit of leakage and that it was something that my AHS warranty covers. He took a couple of pictures of the model and then took off. That very same day, I submitted another claim for the casing of the filter. My husband was here when he came. He told me that the tech came and took pictures but he didn't come prepared with the casing. Apparently, he has to treat it as a whole new claim and submit an order for a part. But he was just here and he already knew exactly what we needed.

I don’t know where to begin with this review, if I could give this company negative stars I would. My ac stopped working on June 19, 2019. Multiple companies have come out and just added freon and went on their way, no update as to what the root of the problem was. Finally a week ago, and hundreds of dollars later, a company came out and said it was a leak and that I needed a new coil. As of now no news as to when they are going to order the part or fix my problem. I am a senior citizen, with high blood pressure, living in Miami (with over 100 degree weather) this is unacceptable. This company misrepresents itself, they are really wolves in sheep’s clothing. Shame on you American Home Shield, and for the people that work for you, I don’t know how you can sleep soundly at night knowing you are screwing over innocent, hard working people.

I did not receive a contract. The representatives were not helpful in 2 different departments. They refuse to email a sample contract. I was initially offered a special, but it was switched. No integrity!

A/C wasn't working properly and AHS got a company same day to fix the problem. Cool and Cozy came within hours of call and repaired it right away and it has been working great. Highly recommend both AHS and Cool and Cozy!!

We are AHS customers for years and never used it for anything significant before. Recently our HVAC system stopped cooling properly. I paid my copay for technician visit. The repair plan is structured very tricky where some work is defined as modifications and not covered by insurance so we need to pay $2,500 out-of-pocket. Customer service explained me that the maximum amount they gonna pay is around $600 and there is no option to fix HVAC without me paying a lot of out-of-pocket. It’s totally useless to pay years for insurance and when something breaks, you fix it on your own dime.

American Home Shield has been perfect. On my most recent claim with American Home Shield, it was very professional. My AC broke down, and they were quick to fix it. Everything happened really fast. They email and text you. So, if the service people don't call you, you can call them. It’s really convenient. My mom’s already signed up with American Home Shield now.

I had a new dishwasher put in and I called American Home Shield. They sent me a thing on the computer and I sent it out. The guy came first to tell me that I needed a new dishwasher and then, I ordered the dishwasher and he put it in. I also had the ice machine on the refrigerator fixed. The guy came in and put a new motor. The two gentlemen who showed up for the dishwasher and the one who showed up for the refrigerator were very nice and professional. It was a very good experience with AHS and I was very satisfied. I’ve been recommending them to other people. I’ve talked to my neighbors and friends of mine about AHS.

We moved into an old home and needed to change the locks. I filed the claim to AHS online and everybody was pretty quick to get back to us. The rekey was fine. We also had the plumbers come in. They were looking at things and then there was a hole that was put into our ceiling. We never got a callback if they were gonna come fix or leave it like that. We’ve been so busy so we haven’t had time to take care of it.

I’m very happy with my claim for my pool and spa. The owner actually was there the first time I called. The second time I needed something, the son, who is another owner, came to fix it. They were really very helpful and also explained everything that I needed to know.

I submitted a claim online when it wasn’t getting cold in the house and the website was pretty good. Williams Heating and Cooling was the contractor assigned and the technician who came out was very professional. American Home Shield was excellent, overall, and I’ll recommend them.

We've had American Home Shield since 2011, and the cost of it is getting really high. I feel like we pay so much and we hardly even use it. And then, I’d have to go through so many hoops to get stuff repaired. We’re thinking about going with someone else next year when our contract is up. Our most recent claim was for the front door of our oven that completely failed. Tri County Appliance came out and they were awesome. They fixed the issue in a timely manner. One of the parts was ordered but it was the wrong one, and I didn’t have an issue with that. They were very nice about. And once the part came in, they fixed everything, so everything worked perfectly fine.

All of my recent claims with American Home Shield have gone very well and everything is working fine, the sockets, the outlets, the ceiling and the bathroom fan.

The online submission at American Home Shield has been great. Any contractor we’ve used through the home warranty has been fine. Recently our garbage disposal wasn’t working and they were pleasant, friendly and did a good job.

Whenever I have problems, I go to the American Home Shield website and file a claim. The process is pretty quick. Usually, the turnaround time is 24 hours and they call, set up an appointment and the techs come out within that first 24 hours. The techs are always very professional and respectful of the home. If they come through the house, they take their shoes off. I'm happy with AHS coverage too. I've only used them a few times but they've come out, fix the problems and I only pay the service fee. My house is 13 years old now and it's probably time when I start having issues with some of my appliances so I'm glad that I have AHS. I would recommend them to anybody.

The air conditioning unit stopped working about a month or so. Since then, I’ve had a couple of glitches. I went out there to take a look at the unit, and it was shaking and vibrating more than what I’m familiar with it doing. But it was still pumping out cool air. American Home Shield answered promptly and took care of my information and my concerns, and so I’m just waiting for a callback from the unit. But so far, everything has been very good with the contractors that came out to do the different repairs as I needed. They were all very good, and very awesome.

We have two AC units, and the upstairs one wasn’t cooling properly while the outdoor unit was making a weird noise. The contractor sent by American Home Shield came the same day, but I had to call twice. The first time, they fixed it but a few days later, it stopped working again. They replaced the motor and it worked, but the new motor caused a fuse to stop working. It was on a Sunday when it broke down, so they didn't come in until Monday. They showed up and five minutes later, they called me and said it was fixed. I haven't had any issues since.

I just bought a house and I wanted new locks and keys. I made a claim with American Home Shield and it was great. Everything was seamless. Mr. Quick Pick Lock and Key came out almost right away. The contractor did everything in the same day within two hours. It wasn’t long. They guy was awesome.

American Home Shield's website is second to none. Then they normally give me 24 hours to wait for contractor's response. I’ve only had one instance on the weekend, where I had to wait until Monday. But all their contractors have been really good. When I had a electrical outlet that wasn’t working, the contractor came out, traced it, and fixed it. He showed me the problem, and I sat there while he fixed it. It’s working as expected ever since. It was a fantastic experience.

My most recent claim experience with AHS was great. But I have had some issues with billing. The initial 49.99 payment to initiate my contract was taken out of my account. And then, AHS took it out again, which in turn, once I put the request in for that vendor to come out and take care of my issue with my air condition, they did a great job.

Automatic Control A/C Corp did a good job on the fan of the AC motor that stopped working. I was happy. They reached out to me, and the scheduling was straightforward. The service was good and they were professional. I did the claim with American Home Shield through the website. It was straightforward and user-friendly.

My air conditioning unit was blowing, but it was blowing hot. I went online and filed my first claim with American Home Shield and doing it was extremely easy. And after that, the contractor came in less than 24 hours. He was very professional, very kind, took the time to make sure everything was done exactly by the book, and did not leave until he knew everything was done and it was cleaned up. I've referred American Home Shield to three other people since signing up.

I have been an AHS customer since 2012. In all these years I have not had such a horrible experience until December 2018 when I requested a service for my cooktop and microwave. It is July 2019 now and the appliances are still not fixed. They have already charged me for the service visit but no one has visited me. They have closed the service claiming that the service provider visited me but I was not available. They are also unable to provide me a proof that I was contacted and I cancelled the appointment. It’s as simple as a case of them duping me of my money.

I have been a member of American Home Shield for 10 years and the first time I need help with my air conditioner, they are making me use a vendor that is stealing $900 from me. I put a claim in and Freedom Heating and Cooling came out and said I would need 12 pounds of Freon at $100 a pound and that I would need to pay $600 for modifications for a total of $1800. Then American Home Shield contacted me with the cost and said I would need 9 pounds of Freon and said they could get the bill down to $1460. Right there, Freedom Heating and Cooling was trying to steal $300 from me. I requested a second opinion, which I paid for, and found out that I also didn't need the $600 of modifications. This was after 22 calls to American Home Shield. After the second vendor said he could fix the problem for $540, I was ecstatic. He reported this to AHS and AHS said they didn't care, I still needed to use the first vendor.

We have had AHS as our home warranty service going on 6 years. We finally had to cancel the service because all aspects of this service have have consistently gone downhill. The first couple of service calls were taken care of in a timely fashion with competent service companies. The last service request was never done but they billed my credit card immediately for the service charge. After 3 phone calls to AHS to try to get my money back I had to contact Visa to get my credit.

NOT HAPPY! I have been without AC for a week in Alabama. My repair request was submitted through the appropriate channels a week ago and a repair company was assigned. They came out and repaired one unit and put in the parts request for the other unit to AHS. AHS called me and said that they had approved the repair and that the repair co would be contacting me to set up the repair appt. When we contacted the repair co they said that they had not received anything from AHS. I have contacted AHS multiple times and have spent a long time on the phone trying to get information about the status of my repair. Each time I have called, I have to answer the same questions multiple times, for example - the address, my phone number, who they are talking to, etc, when they have already been given the information and they have my account pulled up on their screen.

I am now waiting for a month for my refrigerator to be repaired, and I have been referred to 2 contractors who showed up once and never returned. I have spent over 6 hours on the phone and have nothing to show for it but discarded spoiled food. My dissatisfaction with American Home Shield is immense. I have over 60 contract years with this company... I deserve, anyone deserves, BETTER. Sadly, I wish I could say that this is a unique event. It is not.

About two hours ago a technician sent by American Home Shield (AHS) left our home after conducting what I observed to be an excellent inspection of a malfunctioning air conditioning unit. The technician, who I will not name as he told me he was afraid of getting in trouble at work, from American Group, viewed the floor air vents, the outside unit, electrical box, and the unit in the basement. I know this should be considered routine for such an inspection, but this was different. He noticed a little dust near the basement "furnace" and suggested that the area be kept dust free, and after removing the filter suggested using a filter that was thicker than the one installed presently in the unit.

This Company will take care of the small appliances if it cannot be fixed at a percentage... However, when it comes to major work like A/C or furnace. They won’t pay for anything over just what needs fixing. Our A/C system went out at a cost of 10K and they only paid 25% of the cost of a 500 dollar coil and pan. They suck you in w/ advertising and then leave you high and dry. They make their money on the service call fee by fixing only one thing at a time on any major item and then waiting for a another thing to break so then can charge another service fee. Most deceitful advertising I have seen.

We started experiencing warm air blowing out of our upstairs air conditioner and called AHS for service. They sent out Central Air Conditioning and Heating who told us there was no issue despite leaking from the system in the attic and ice on the air conditioning coils. So we had to call a second time and have another person from this company come out who found an issue with the condenser and changed it but the problem persisted. We called an outside company to perform annual maintenance on our two air conditioners and he showed us where our upstairs unit was not getting enough power and confirmed that is was still leaking extensively. Again we contacted AHS who sent out their contractor once more who confirmed that the unit was not functioning correctly and stated that he could not fix it but would not report that to AHS. Upon contacting AHS they gave us the run around about checking into it and getting back to us but never did.

The contract company did not repair my appliance after 3 attempts and told me it was broken beyond repair, however they marked the work 'completed' with AHS. When I spoke to AHS, the only options available to me were 1) have the same company come out a 4th time or 2) pay another service fee for a different contractor to come out. When I asked about being refunded for my service call, of which the service was not completed, I was told that was not an option. When I asked about a replacement product for my broken one, I was told that is not an option. When I asked to elevate my case and speak with a supervisor, I was put on hold and then told to expect a call back in 1 hour (which I never received). I will not be renewing my warranty based on this experience.

I called American Home Shield in the end of April and told them that the air conditioning wasn’t working. My claim experience was good. It’s just that they were awfully slow. My air conditioner went out, and I was without air for two months. American Home Shield called a company, and then, the company had to call me to schedule an appointment, and they had to come out five times and kept telling me my air conditioner was shot. They finally got a second opinion. And they came out and told me the same thing. And then, by the time they got it installed, it was July 1st, and I had no air conditioning. I live out in the desert. Other than that, they replaced the air conditioner. I paid $2100 to have it installed. They had to redo up in the attic. But I love the air conditioner. It’s really quiet and nice.

I was just having an electrical issue with my electrical box and one of the wall sockets. American Home Shield sent out Noland Harper and they were very time-conscientious and thorough. Everything is going good so far. I had other home warranties and when it came to the servicing, they always looked for an excuse to not cover an item. Back in my house in Texas, a rep told me to go to American home Shield. They work best for the consumers and the repair personnel.

Everything is going wonderful with American Home Shield the second time around. Recently, the unit stopped working again and the tray had to be drained from downstairs where the AC unit is. I called and spoke to a representative when I made the claim and it was wonderful. It was easy, fast, simple and there were no complications. The very first rep who came out was a wonderful guy. The contractor told me they would call before they come out, which he did because I was at work. So, I left work when he said he was en route. He was here a few minutes before I got here. He was very thorough and he did a good job. He just probably overlooked the fan but he was a pleasant man. The second guy said I didn't have to be here since my son was here. So, that worked out well. They came back really quick and since then, the AC unit has been cooling the house down.

My air conditioner went out and I called American Home Shield. Before I used them, I had been told it’d be a one-week wait to get a technician out. When AHS came through, within 24 hours I had the people who were gonna do the job. Within 48 hours, everything was fixed and it was all taken care of.

The water dispenser in our refrigerator wasn’t working. I called American Home Shield and talked to someone who told me to expect the contractor to be out within a day or two. So that was good. The contractor from 4A Appliance Repair finally got the refrigerator fixed. They replaced one hose and it’s fixed for good now. The contractors that AHS have sent were exceptional, every single one of them, every single time. In all of my experiences, it was like having a good friend to come over and fix something for you. It was that friendly. It was that cordial. It was that much fun. Their personality is good. They were efficient and they didn’t make messes.

I submitted a claim with American Home Shield for my air conditioning that wasn’t turning on at all. I did it over the phone and it was simple. United Air came out the same day that I filed the claim. They were outstanding. They were fast, courteous and professional.

I like American Home Shield. I do everything online when submitting a claim. I get an email back right away, telling me who is gonna be assigned to me and the telephone number. And then after they call me, I get an appointment. Everything works really well. Whoever did their programming was really good. I had an AC problem. The service they did was fine. It just took them a long time. The contractors got here a week in the hottest time of the year. But the contractors were fine.

The dryer was working but it did not get hot. I called American Home Shield to submit the claim because I hate going online. I’m lazy and it’s supposed to be quick. I was at work doing something and I was just walking around, which made me do it through the phone. I was told that the contractor would call me within 24 hours but they called me within 15 minutes. It was so quick. When they came, they did what they were supposed to do. However, they had to come twice. The initial visit turned out to be something different and it wasn't just the simple heating element. It was a part that they had to order. It took a week for the piece to come in and I had to go to the laundromat but that was all good. On their end, everything was fine and it was nothing that they did. We gotta have our dryers but it was cool. I'm in education, so I know how to be patient. I knew what was going on and I just chilled while they got it. It was alright.

The air conditioner doesn't seem to be cooling quite as good as it was when we first bought the home a year and a half ago. We have a service contract with the HVAC company who told us that there was a leak. My husband called American Home Shield and Comfort First came out. The gentleman came up and said he didn't detect the leak, but he put some Freon in it and said if we have further problems to just call them back within 60 days. But the air conditioner still doesn't feel like it is cooling quite like it was. I'm not completely satisfied yet with my air conditioner, but I was satisfied with the service that we received this far. This was the second time that we've called American Home Shield and we've been pleased so far.

Everything has been good thus far with American Home Shield. I had a service call for my refrigerator which had an icing and water problem. I had an excellent experience with their rep. The contractor sent by AHS fixed the water dispenser problem. However, the tech said that they cannot try to fix the freezer as it could break the back and the part. He said that it had to be thawed for a couple of days and that things should be okay once I defrost the refrigerator for 48 hours.

We’re not having the best experience with our claim with AHS right now. We’re not very happy and it’s been about three weeks. The contractors have been out three times and the fridge is still broken. So, nothing’s been done. It just seems like every time they come out, they seemed they fixed it, but it’s just the same issue all over again. It’s too cold. So, the first time, Levi from Appliance Solutions, fixed the thermistor in the refrigerator ‘cause it was getting down to 18 to 20 degrees, and obviously, a preferred temperature is around 38, 40 degrees. So, it’s freezing everything in the refrigerator.

American Home Shield is working great for me so far. I don’t know what I would’ve done without it here in the last three weeks. I’m waiting on the air conditioner man to come right now. And I'm also still waiting for our plumbing issue to be taken care of. We have had company for the last three days and one of the flooring men is coming tonight to look at my bathroom floor to see if the floor has been messed up from the plumbing leak. The plumbing gentleman did a Seal Fix, and he left. And about four hours later, we had all been outside, came in, and we heard water leaking, and it was flooding at the back where he’d been. And I had just put in new wood floors back there. It was the 3rd of July and he did come back, but he didn’t get to come back until the 5th. We had turned off the water, stopped up the water, put pans on the floor and all that kind of stuff as best we could.

I had water dripping from a pipe through the ceiling. I submitted a claim for repair to American Home Shield and found their site to be user-friendly. Their rep told me that their contractor would contact me 14 hours after I submit my claim. Home Service Corporation called me the following day and came out. Their tech couldn't do the job the first time as he had to get some parts. He came back the following week on a Tuesday and repaired the problem. However, there was a discrepancy in the square they cut out in my ceiling. They didn't repair that. I called them and Home Service Corporation's rep said that their techs told my wife they were gonna repair the square as long as he hadn't cut any more drywall.

I submitted a claim online to AHS when our air conditioner wasn't working. Their website was user-friendly. The contractors were out the next day. They were very professional, courteous and they did a really good job. It was a pretty major repair. It took a little bit of construction work to take doorframes off and stuff to get to it. And we were very pleased with them. We’ve also had a good experience with AHS now that we could submit a request for service online. Before, when we had to call, we were on hold for over an hour sometimes. But since we can do it online now, it’s pretty convenient.

We weren’t having any air conditioning and it was 90 some degrees. I put in the claim with American Home Shield online and they assigned Applied Air to me. Applied Air was out here in two days and they were good. When they first came out, the technician said there were just burnt wires inside the unit and he replaced those. Then, maybe two days later, it went out again with the same problem. He came back and he diagnosed that the compressor is bad. They need to replace the compressor in it and they said it would be a couple of days to get it approved by American Home Shield and then to get the part ordered.

My air conditioner wasn’t running. I called American Home Shield and reported it on the weekend. The contractor came on Monday and they were able to resolve it that same day. An animal had gotten into the air conditioner and so it had been shut down for safety. And then, I paid them to put additional Freon in it. It was a great experience.