American Home Shield Reviews

Mister Plumber was sent by American Home Shield to service my toilets that were leaking. There were two people due to the number of issues. There was an issue with my garbage disposal as well. Those people did the work, showed me what the problems were, and fixed them. They were in and out in less than a hour. The toilets have been performing better. And they replaced the disposal altogether. Submitting my claim was a very easy process. I did it online, and I received an email confirmation. The website was to the point. It wasn’t complicated. Overall, the opportunity to book or to request service with American Home Shield is easy. The response is timely and customer service is friendly and attentive.

I called and did a claim at American Home Shield over the automated system, and it was super easy. I thought I had a leak, and so I called in a plumber but it ended up not being a plumbing related issue. So, my $75 was transferred over to an AC repairman, and it was handled by them. The plumber took a little bit to get back to me, but the AC guys got back to me within less than 24 hours. The plumbing guys went out of their way to help out and see if we could get my $75 transferred over to the AC guy. They were really helpful. The AC guys were also really helpful in telling us how to keep up with maintenance. We got a new thermostat and and the AC is running a lot better now. I recommend AHS all the time.

I put in a request with AHS to have our locks rekeyed. The locks on the door were from when the condo was built in '98, so they're 20-plus years old. The locksmith came out and he said that I needed a part. He he went out to his truck and didn't have the part. So, I went to the hardware store and I couldn't remember what the part was. I'd written it down but I didn't see what he was looking for, and I knew that time was of the essence, so I just bought two home locks, door handles and locks. Then, in addition to the 75 I paid American Home Shield for the rekeying, he charged me another 40 bucks to install the new door locks and handles. He said that American Home Shield wouldn't pay for the replacement of the locks and I owed him 40 bucks. So I was a little upset about that. I also paid for the door lock handle combinations. They had to slide them in and rekey those so everything was keyed the same.

My garage door wasn't opening and I called American Home Shield to submit a claim. Their reps were fantastic. They called me back and said that there would be a person contacting me within 24 hours. The contractor whom they sent was absolutely great too and since the repair, I've had no problems at all with my garage door.

I kept getting hissing noises through the pipes and the gentleman that AHS sent was very informative, and it went pretty smoothly. He turned the water on in the places that I told him about, and he didn’t find any leaks. He said it could be a pipe that comes off of the water heater. We just had a new water heater put in several months ago and he said that the noise could be coming because of something that was going on with that particular pipe, and just to go in and kinda tap if it happens again to see if that’s what the problem is. But he couldn’t find any leaks anywhere. I’m glad he was able to fix whatever it was. I would definitely recommend AHS.

I've had a couple of contacts with AHS but most of my transactions with them have been done online. It’s a pretty simple and straightforward process where you just go online, enter what the issue is, and there’s a couple of buttons on there to click on whether it’s regarding my pool pump or whatever the case may be. Then within 24 hours, they’ve got someone contacting me and they’re out within a day or two, if not the same day.

American Home Shield had somebody lined up to come out within the same day that I filed a claim online, and then that person cancelled. I was pretty upset about it, but that wasn’t American Home Shield’s fault. So, I called back American Home Shield and I explained to them the situation that I was in. I told them that the AC unit went out that morning and that it was 98 degrees and I had two little toddlers. The rep that I talked to was so fantastic. She went out of her way to make sure that another agent came and serviced the AC unit the same day because it was a dangerous situation. She was empathetic and called three different agencies in my area until she found somebody that could get out. It was five o’clock that day, so most of those folks were closing down. But the very next morning, we had somebody come out. So, it was within 24 hours of the claim.

Everything had gone fine with American Home Shield. The technician repaired our refrigerator and did a great job. It had a broken piece and it was also leaking water in the back so it was like coming into the inside and freezing under the drawers. The technician had to take the part, fix it and put new pieces in. Also, when I open the door, the flap was broken and he replaced that too. The repair took a few days since he needed to order a part. He was extremely professional and friendly.

I just came from another warranty company and it wasn’t all that great. On the other hand, submitting a claim online to American Home Shield for my dryer was a piece of cake. I got a email pretty much instantaneously, and then a contractor contacted me the next day. He came out on time, diagnosed the problem, and went to get the part. He was kind, courteous and clean. He did a great job and the dryer has been 100% since then.

We’ve been very happy with American Home Shield. Recently, we went over the phone to file a claim with them for a leak in my plumbing. Advanced Plumbing came out 3 or 4 days after and they were very efficient. Everything was fine.

I had a dripping faucet and when I submitted the claim online to American Home Shield, everything was great. It took two days for the contractor to come out, and he was in and out in 15 minutes. I liked the speed and the service when he was there.

When we had an issue with the garage door opener, the technician who came out was great and it has been working wonderful. We recommend American Home Shield all the time. We've had them for 37 years and we recommend them to any of our friends who ever buy a house or don’t have the warranty yet.

I recently had a problem with our air conditioner and I submitted a claim online for it, which was easy. American Home Shield got back to me that day, and the contractor they sent was wonderful and professional.

My air conditioner wasn't coming on one time and so I submitted a claim over the phone to American Home Shield. The rep was perfect and told me that a contractor would be out after at most two days. A tech from Pasadena Heating and Air came out to service my request. He came in and I told him what the problem was. He fixed the issue and everything has been okay since then. AHS has been outstanding as far as my requests go.

The man who worked for MSE Plumbing was great, very nice, but I’ve not had a good situation. I’m waiting for a callback today from somebody. When I first called a couple of weeks ago, I paid the $75 and then I had to pay it again. I had two separate issues and I’m having ongoing issues with both of those work orders. The lady who helped me the first time was really hard to understand based on the fact that I don’t feel she spoke good English. So, other than that, she was very nice and helpful. But the situation that I’m dealing with is very frustrating and I’m waiting for it to be taken care of immediately. But I had a hard time understanding the representative.

I submitted a claim online to American Home Shield for my air conditioning and went through a super easy process. Within 24 hours, their reps got back to me. This is my third claim with the company and everything has been smooth so far.

The whole service was awful, the entire experience. Wait times on the phones, rude representatives and rude managers. If they weren't rude they sounded like they were on their death bed. One electrician came twice for the same issue, made fun of us because he thought it was the lint build-up in the dryer... it wasn't. It's still broken. Had THREE of my ceiling fans fall out of the ceiling due to poor assembly. Not covered by Home Shield. How the hell was I supposed to check that? I was under the impression that as what a warranty was for. I had four service people come and only one issue was resolved. Oh, and you couldn't change my # in your system so the service people couldn't even call to coordinate appointments properly. Truly a ** show from top to bottom.

It may be one of the worst bait and switch I have ever experienced. We waited for the people they recommended to call back for days and they never did. They then proceeded to tell us to get our own quote and submitted to them. We did. Then they wanted 7 other things and we did exactly what they told us. We had work done, per one of their managers, paid the contractor in full and submitted paid invoice as instructed. 12 calls later, still getting the runaround and now a decline. Worst customer service ever. Do not use this company unless you're prepared for the runaround. ZERO STARS if that was an option. They prey on the little consumer. Scam.

So according to a rep I spoke with, they send out a notification 60 days prior to renewing your plan. I wake up this morning with an overdraft because I didn't remember that they notified me 2 months ago. I take responsibility and accountability for my part. However, I wanted to change plans because I do not recall paying almost $700 for a plan. I did not have the opportunity to do that because my plan was automatically renewed.

Updated on 08/12/2019: Well I finally cancelled my AHS contract. No matter how many people I have talked to at AHS I could not get a straight answer as to why my yearly contract price has been nearly doubled for this year. I finally received a letter from AHS today dated 2/12/19. It stated they adjusted their product offering we had before as it was no longer available to me. There was an 800 number to call, but no reason why, no mention as to what the new price was and no reason for this increase.

Basically I bought a refrigerator with this insurance company. When my fridge broke I was supposed to get a repair service done however when they came to repair my fridge it was not even fixed at all so I asked for a replacement. Then they told me that it can't be replaced. This company did not provide the service they promised me. This company is very bad and I recommend everyone to choose another insurance company. Please.

They are horrible. My AC and well pump went (no water) in the same week during the recent NE heat wave in July 2019. Their service providers for both the AC and well pump took DAYS to set up an appointment. I could not go DAYS with no water in a house of 5!!! Then I got the well pump fixed locally b/c I had to and they would not reimburse me a nickel! Would not even consider it!!! Then they send an AC tech four days later after we complained 3x and he told me "the AC could not be fixed this b/c it's beyond repair" and told me AHS would not cover ANYTHING because the system need to be replaced!!! A total scam, but they certainly took my service fees!!! They are the worst!!!

My AC was not working. I called American Home Shield to have somebody come out and see what was wrong with it. Someone came out, told me I needed a air handler. They said AHS would get in contact with me about my repair. When they called me they stated I didn’t have a AC Unit, it was a heat pump. Well it’s the same thing. They told me heat pumps are not covered but they would only pay for the part which was $527.00 and I would have to pay the rest which was $4,365.00 which included all the codes that had to be done to put the air handler in.

I have been enrolled for over 12 years and was satisfied until the last couple years. AHS has changed their policy using providers inferior to those of the past. When I request a provider utilized previously I am advised the "computer" now makes the choice. When I check with the prior provider I learn that now providers willing to accept less reimbursement are sent out. The quality of service has deteriorated.

First let me say that my friends all tell me I am an optimistic, easy to please person. I have to call in 3 different work orders with this company. The first left us with a broken water heater for 4 days which was manageable. The second order we had to call in was for a repair for a broken fridge. The company couldn't give us a repair date for 3 weeks. They sent someone out that day to appease us, but it was a bandaid and the fridge broke the very next day. The second repair they set was scheduled for an entire week. Later up was a no show. I called the contractor and they had no record of the repair even being set up, despite having my dispatch confirmation number in hand!!

Contractor came out 6/2/19, installed a thermostat and my unit has run continuously, nonstop. Water is filling my basement because system doesn't cut off and water backing up. Also, I have called for an electrician twice regarding my ceiling fans. They put in one fan that does not work properly. Light bulbs get stuck and bread off in the fan when it is time to exchange them.

This is the worst home warranty company that I have ever worked with. They do not have their own in house service team, so you are scheduled with an “in network” contractor which you have to wait 24-48 hours for them to contact you just to schedule the appointment, which is typically another 3-4 days out from that conversation and unfortunately, turns out to be sub-par.. They will not reimburse you for work performed by a contractor who is out of their network or that you hired directly. AHS also directs calls to a call-center out of the country with very poor customer service support. Sure, they cover the big ticket items, but these are the items they you need fixed the same day when they go out, not a week later. Horrible experience, and not just once. Will never contract with AHS again. Buyer beware!

The refrigerator wasn't working. I called AHS about it then half a day later, they found someone and the person from Altamont Appliances came in four days later. The technician was great. He did what he told me and he was on time. He took care of the problem really well and the refrigerator's performance has been good since the repair. Overall, my experience with AHS was up on the scale and very good.

I purchased my house on August 13, 2010 and I got American Home Shield free on my first year. After that, I just kept the warranty. It was 55 then but now, it's up to 61 something. But I'm on the fence about them right now. I have a hard time. You have to call and it's like a call center and that's sometimes difficult. Last time, I had my payments checked. A lot of times I have an issue with my plumbing because I have a older house. When I asked for service before, they used to send a legit plumber. Now, you get someone that maybe does it on the side and not like a commercial person that has their name on their truck type of thing and someone who is licensed. A lot of times, I get my furnace cleaned in the fall and I call someone out of the phone book. When they come, they have their names all over their truck.

I had just bought my house and was only here for two days. We just moved in Thursday night. The air conditioner broke Saturday morning. I put in a claim online with American Home Shield on Sunday night and they all jumped on it. Somebody called me later telling me that Tenney’s Heating & Cooling Services would be coming and they were out here on Monday at about 3:30. The technician was awesome. Everything has been great.

The garbage disposal in our kitchen sink was jammed. I submitted a claim online to American Home Shield and went through an easy process. The reps whom I spoke with were helpful. That time, I had a question regarding whether or not something was covered under the contract of ours, and they answered it appropriately. I wanted to know the reason why the issue was happening and when the contractor came, he was very helpful. He also gave me a few tips so that the issue will not happen in the future. The unit has been great since the repair.

I submitted a claim online for my garage door to American Home Shield. Their claims process is very good and their contractor came out the next day. The first crew who came out assessed the problem but they didn't do anything as they probably were going to get approval for what they were going to do. The second guy who came out was great and he did the work. Everything has been fantastic since then.

I've had American Home Shield years back, but when I bought this house, they had it. I never used it for a year but because they kept sending me stuff, I decided I might as well get it. Recently, Choose the Right Door came out to fix my garage door which wasn't going up. The people were nice, but I did not like them at all. I ended up having someone else fix it 'cause it broke immediately. And I found out why. They didn't do a good job. I called American Home Shield and they said they'd send them back out again. When they went to come back out, I was gonna have to wait another week. I travel a lot. I cover two states. I do not have time to wait and not have my garage door. When I called Choose the Right Door, they said they were gonna have to charge me because what was wrong was not covered with my warranty. That was not true. I was very dissatisfied with them. They were not good.

The dishwasher wasn’t cleaning the dishes and I called American Home Shield to file a claim. The contractor came immediately but he had to order parts which took him a couple of days. Something still wasn’t working right, so we had to have him come back. The motor and the pump were working the first time and then, it went out. The technician was great and had good customer service. He cared about workmanship and he was very knowledgeable about fixing the appliance. It was a good experience.

Our air conditioner was recently not keeping our house cool, and the contractor that came was awesome and super nice. It turned out we didn't have any problems with our AC unit. He went ahead and looked at our unit, picked it all apart and checked it out ‘cause I know it’s a little bit older. He said that the unit is good, but our air vents were putting out too much air in certain rooms so we just had to readjust all of that. Now, our house is much better. Our experience with American Home Shield has been super-easy, and we really appreciate having made our first year of homeownership a breeze.

The blower motor on my air conditioner went out. I submitted a claim online to American Home Shield and Service Contractors of Texas reached out within a couple of hours from the time they responded. They got out to my location within two days and the techs who came were very professional. Their techs had to order parts but then I was impressed with what they did. However, I'm not too excited about how American Home Shield has done away with paying for one pound of Freon. Now they're paying for $10 on each pound that is used.

Our experience with American Home Shield has been rough for most of our time. We probably had someone out to fix our air conditioner 12 to 15 times. And it's every single season, every time it turns cold or every time it turns hot, something happens with our system, and it always had something to do with A-US Air. And we repeatedly requested to not send A-US Air, and everytime they came out, they broke something else or they repeatedly fix the same problem because they didn't install correctly.

I've had American Home Shield since 1999 and I keep trying to get something to break down so I can get my money’s worth back. Submitting claims to AHS couldn't be easier. Once I find the website where I put my address, I put it up, I say what I want, AHS asks for my money and their contractor calls by the next day. Most recently, I had a stoppage in my bathroom bowl. I talked to All Clear Plumbing & Drain Service and they came out on a Monday. Their tech said he would come within so much time. He was right on time and I wasn't there. He unstopped my bowl and I came home and life was good.

My most recent claim with American Home Shield was for an electrical outlet issue. The contractor replaced the outlet for me. He was very professional, on time, and he was in and out in 10 minutes. American Home Shield's claiming process is easy and my experience was fine.

Overall, I'm satisfied with AHS. There was a time when I put a new dryer in and the ductwork was dripping. So, I wanted to make sure the air conditioner and was working right. I called a claim in to American Home Shield and their contractor JG Mechanical HVAC came out to service my request. The tech they sent was good. He checked everything out and that time, I wanted to make sure the furnace wasn't malfunctioning. He told me that wasn't the problem.

The air conditioner wasn't running properly. I filed a claim with American Home Shield online and they sent out a contractor. He came to the door and I greeted him. I told him what the problem was and he went to look at it. He told me what he was gonna do and he fixed the problem. Everything was good.

I like to talk to a person so I call American Home Shield when I have a claim with them. That method seems to be faster too. When I was having issues with the knob on of my hot tub dryer, Masters Appliance was given as my contractor. This was scheduled within 24 hours. That contractor was super. Their guy had to come back for a part, but it was ordered the next day so that was great. It was quick and I was very impressed. The guy showed me the old part where he took it out and explained what he had to do. It was a really great experience. I've been with American Home Shield for some years now. The only thing is I can’t choose when I’m the one paying for the contractors. If I had a bad experience with one of the providers or contract workers that came out, I would like to be able to choose the contractor instead of American Home Shield choosing for me.

Gaithersburg Plumbing replaced a toilet for me recently, and they were out within a day or two. I've used them before and they were very good. American Home Shield does an okay job and I'd recommend them.

I had water coming into the house and I thought it was the plumbing so I filed a claim with American Home Shield. Neace Plumbing was scheduled right away which was awesome. But there were three different occasions where it was very hard for me to understand the rep that I was working with. It took me three phone calls to get two appointments scheduled. Then, there was a Sears appointment that was a no-show and they called me that day to reschedule with me on another day. That was not fun and it was very frustrating.

The first tech who came out to service my garbage disposal wasn't in contact with his office very well. He rescheduled a separate appointment and his company called me and told me that he couldn't schedule his own appointment. The rep who called rescheduled the appointment for a week later when the guy was supposed to come the next day. He came and had a garbage disposal with him. I told him that there was nothing wrong with my garbage disposal. But when he left after he changed my hose, the pipe and garbage disposal were leaking in two different places.

Having been with American Home Shield for a while, I noticed that when I call in, there’s been a change to how they handle those calls. It seems like they’ve gone to more of a call center where there doesn’t appear to be a lot of knowledge on the people who are taking the calls. On a different note, when we noticed an electrical sound, like a shorting sound with a flicker, we filed a claim online and a guy from ERMCO came out. He did what he needed to do and just took care of things. He did a nice job and I was very happy.

We submitted a claim for a burner on our gas range to AHS and we had a claim for some ice in our freezer as well. They were just too hard to deal with and were too hard to get a hold of. I was put on hold too long and they didn’t speak English. The contractor was fine though. He was pleasant, came early, and came when he said he was going to. Since the repair, it's been very good.

One of the electrical outlets didn’t work. I submitted a claim to American Home Shield online and it was easy and quick. Then, the contractor said when he was gonna come and he fixed it within 15 minutes. He was a good guy and I would use him again. It was a wonderful experience. I’m glad I have American Home Shield.

American Home Shield is a distance away so, when you put a call in, you gotta wait for the process to go through the system, and then you will respond. So, I considered that as well as the distance and the time to get somebody who can take a look at the appliance. I understand that it will take at least a couple of days and maybe a week. So, we should give them some time to process through and I have no complaints.

We moved in and we thought the lights were out. None of the fixtures were working. I didn’t know if it was the electrical behind the fixtures or a switch, so my wife submitted a service request with American Home Shield. She did that online and the process was pretty simple. Schen Electric took a day and a half to come to our home. They did a great job. They found out that new switches were needed and they swapped out another switch for another outlet that was kinda messed up.

I had an electrical issue. My lighting was flickering and it would go dim. One of my outlets was also going out. I filed a claim with American Home Shield and the electrician was out in a couple of days. He was very prompt and very professional. I'm extremely satisfied with my experience.

I had a blockage in the pipe. And I submitted a claim with American Home Shield over the phone. Central Ohio Home came out within about 48 hours. I liked their knowledge in things they talked to me about preventing any future incidents.

Submitting a claim with American Home Shield for our pool was easy and quick. I did it online. And the contractor was able to come out after five days. Everything was perfect. It was right in the beginning of pool season, so I knew it was gonna be around that time. So, I wasn't upset about the time it took for them to get here. They came out, assessed the pool, and they said they'd be back within a week or two with the part. They came back within the week and a half and took care of it. They called to let me know when they were coming. And I didn't have to be here. So, the communication was great.

My experience with American Home Shield for my recent claim was outstanding. Their rep was very efficient. The plumber was great and the response was as fast as you could possibly expect it. Long story short, I had two other plumbers that I had paid to fix the problem. They didn’t fix it and I was about 300 and some dollars into it. I remembered that I had the insurance and I called American Home Shield. For a little over $100 and two minutes with the plumber that they sent, the problem was solved.

The air conditioning stopped all of a sudden, out of the blue. And the same day, I called American Home Shield and the response was immediate. They were so nice because they referred me to a contractor. The contractor gave me an appointment four days after. However, I live in California and the temperature there was three digits. So I called AHS back and I said the contractor told me four days but I couldn't wait. So they stayed with me over the phone, very nice of them, and they found a contractor where he could show up on the second day, in the morning.

My experience with American Home Shield was pretty phenomenal this time. It’s always really good, but I hadn’t even hit print to print off my service request when I did it online before the company called and scheduled me for two days later. For an air conditioner claim in the middle of the summer, that is pretty phenomenal. The gentleman took care of replacing the parts that were faulty and we haven’t had any problem with our air conditioner up to this point. He was very pleasant, very professional and was spit-spot quick. He showed up on time and called before he came. We have two homes so between the two homes, we’ve called for service maybe five times since we’ve had American Home Shield in the last two years. We haven’t had a single problem with the home warranty or with any of the people that American Home Shield contracts with.

The washer and dryer wasn't draining all the way. I submitted a claim to American Home Shield and the first contractor they assigned said he didn’t have time, so I had to get a second one and he came out the same day. He cleaned up the water pump and thought that was gonna be it. He wasn't trying to do more for me or anything like that. I wished it would’ve been fixed right, ordered a new water pump or something, or figured out exactly what was wrong with it. He told me I have 30 days to call them if it wasn’t working right. But everything was good. Although the issue is not resolved, they’re gonna call them back to get them back out there.

Active Appliance came out for my last claim with American Home Shield. First, they fixed the refrigerator. Second, they fixed the dishwasher. They're very professional and everything's working properly now.

We are fans of American Home Shield. If I get a nickel for every time I refer people to them, I’d be doing pretty well. We’re very happy with American Home Shield and I tell people about them a lot. One of the reasons why we have American Home Shield is I love the idea that if my entire air conditioning goes kaput, I don’t really have to worry about it because it’s covered under American Home Shield. It’s a real peace of mind.

Our freezer didn’t completely stop working but it was not as cool as it should be. After my husband made the claim over the phone to American Home Shield, the contractor came very quickly. The guy was very kind, did his work, told me everything that was going on and kept everything clean. Since then, the performance of the freezer has been great and there has been no problems.

I've had the American Home Shield for the last two and a half years and the response is good. They got some really good companies that they work with. They come out when they say they're gonna come out. If they don't, then I call back and AHS schedule somebody else for me. Their contractors explain to you what’s going on, like if there’s an additional cost. When the air conditioner was pretty much blowing hot air and I called AHS, Home Service Corp was sent out and I had to pay additional $250 because the Freon was down. Now, it's so cold here that I have to turn the AC down. I'm very happy with the service and everything that AHS say they’re gonna do, they’ve done.

I had a plumbing issue in two bathrooms and I called the 800 number of American Home Shield for setting up our appointment, which they made for me. They gave me the date and time on when to expect the contractor, and the guy came right when he said he was coming. I asked him to call me when he was en route, which he did, and showed up right in time. I've worked with this company before and this guy was very good. He was very efficient and he probably got it done quicker than the previous job. I questioned him about the float level because it seemed really low. He said that I should not worry about it. I don’t think it's gonna flush well all the time so, I was gonna call and have him come back and reset it to a higher water level in the tank. Other than that, the experience was good.

My sink disposal just lodged from my pipe. And so, there was a water leak. Submitting a claim online to AHS was amazing. I filed on a Friday, so I wasn’t really expecting anybody to come out over the weekend. But, the contractors contacted me Monday, and then they were out today between 11:00 and 12:00. It was pretty fast. I had somebody come out and fix my furnace last fall as well, and they were super good, too. They came out and did it really fast. Someone came out and fixed my air conditioner as well, which was awesome. However, there was a charge for the Freon that I wasn’t expecting. I didn’t get notice about that until I had already filed the claim, and they were already on the way. So, that was kind of disappointing because that was an additional expense I wasn’t planning for. But other than that, I’ve been really happy with everything AHS has done. I’d recommend them.

I did a claim online with American Home Shield for my air conditioner and they responded quickly. And I called the company, and while I was talking to the company, they got the paperwork sent to them, and the next day, they sent a guy out. He looked at the unit and he said he couldn't find anything wrong with the unit. We've had about more than six days of 90-plus degrees weather. And he said that the only thing he had seen was the coils needed cleaning. When I told him that he was out here for the service call, he said it was not a service. It was a maintenance. So, it would be $250 for me to do that.

Two of my four commodes were leaking. I went over the phone to submit a claim with AHS and they sent Pipe Down Services to do the repairs. I had a very good experience with tech who came out and he did the job in an hour. Then I saw the invoice and off he went. American Home Shield didn't aggravate me enough to cancel the service and I would keep them.

I have recommended American Home Shield to a couple of neighbors and they said American Home Shield has done wonderful work. I also haven't had an issue where the service contractor didn't fix what they came out for, except for the plumber. He sucks. I had two issues. One issue was that my kitchen sink was leaking through the basement. The other issue was that the tub was draining a little too slowly for me. I asked them if it was an issue and if they could look at it. But when the plumber looked at the drain, he said that he couldn't do anything. He said he would have to take everything apart and that it's not covered in my warranty. So my husband fixed the issue.

One of our vents was kinda clogged up and my husband called American Home Shield. They sent out US Air Conditioning of Texas. Their technician was fairly prompt. He went up, took out the vents and cleaned them all out. He got the job done and he left. Everything went well and I appreciate that.

I went online to submit a claim fro my washing machine with American Home Shield. I took a snapshot of who was supposed to call me and repair it, and they said that I could schedule the date, and I scheduled it for the same day that I had filed a claim because they had an availability open. And when I did that, I was expecting them to come that day, and they didn’t. I had waited for 36 hours, and then I called them and told them that I was just following up to see if they are coming. They said, “Oh, sorry. We got tied up. But he’ll be there tomorrow," which would have been yesterday. And my wife was there, and nobody called or came. I’m disappointed. It doesn’t fall on American Home Shield, but the contractors are not following through it. I’m leaving town tomorrow. So, I was hoping to have it fixed because otherwise, I won’t be able to get it fixed until next week.

I had a problem with the first plumbing company that American Home Shield sent out. They sent me some outfit out of Wichita, and their base was out in Kansas. They weren’t local here to where I live. The guy came and negligently left a drain line disconnected, and then two days later it flooded my house. He called me a liar and said that I did it. I ended up replacing a couple of hundred square feet of flooring and I have not yet seen any reimbursement from anybody. The only thing American Home Shield did was cancel that contractor and tell them not to come back, and they hooked me up with Josh Short Plumbing. Josh Short is a good friend of mine, and he’s a local guy. And he did a wonderful job. The owner of the first plumbing company finally called me and was real nice about it, but they didn’t try to make it right.

Oftentimes, my issue is not so much with American Home Shield, it’s the subcontractor. Recently, I thought the issue was plumbing, but it was called back as air conditioning. I didn't get someone out here and it was 105 degrees inside the house. I was without air conditioning for like five days. But so far, everything is working fine.

I have AHS for a little under a year now and recently, I had a claim done to take a look at the air conditioning unit because of the condensation that was going on in the attic. Also, it was taking longer for the house to cool down. The technician came out and discovered that the condensation was due to the fact that I was two pounds low on Freon. So, we were able to get that replaced. And it, to our knowledge, has addressed the issue as far as the condensation happening. I submitted the claim online and it was fairly easy. They got back to me very quickly too, which was within 5 hours.

I called American Home Shield for a rekey service. The person I talked to didn’t seem to know all the details in a rekey service. I asked him what exactly a rekey is, and he goes, “Oh, they can either come out and get the new key for you, and then they can change the locks for you.” When I talked to the locksmith guy, he said he doesn’t change the lock. He just does the rekeying.

Our hot water heater died one time and that was covered pretty well by American Home Shield. The tech from John T. Cannon Plumbing did a really good job and the hot water heater he put in was exactly like the one taken out. But then, he left one thing that wasn't quite right. I have a recirculating system on the hot water, and there was air between the pump and the tank. He thought he had bled it down, but he didn’t quite get it. I called him and he talked me through the issue but still wouldn't fix it. I finally figured the problem out and fixed it myself. Once I bled the system down, it was fine.

My most recent claim that I had with AHS was the air conditioning unit. Air Doctor and Heating came out and they did a fine job. It ended up being the coil to the air conditioner had gotten punctured. The Freon had leaked out, and they were trying to figure out if they need to get a new one or repair the original one. When I talked to them 10 days later, they had tried to repair it and they said that they had done two tests and both had failed. But for whatever reason, on the third test, it worked. And then, they came back, I had to pay for the Freon, but they put the coil back in, and so far, so good.

I submitted a claim over the phone to American Home Shield for my air conditioning and the reps who helped me get set up were good. I submitted my claim on a Friday and their contractor came out the next day to do the job. The tech who came was excellent. He explained everything that he was doing and answered all my questions. Since then, my AC has been performing great.

I went online to American Home Shield's website and submitted a service request for my garbage disposal. They sent someone out, and he fixed it. He was really good. He was very helpful, very friendly, and came out the next day, so it was good. On the AHS website, when you go to submit something, there needs to be an ability to add like a note to the comment. Sometimes, the information doesn't always come up right. I had one where I did a dishwasher, but I couldn't select my brand of dishwasher because the site was having an issue. If there was a note field, I could have just typed in the note field what my model and manufacturer was. Other than that, I haven't had any issues with American Home Shield.

My AC was not working. It turned out that there was some ground thing that happened when a tremendous amount of lightning strikes here in the local Tampa area, and it naturally blew up some little cylinder on the outside unit that needed to be replaced. I went online to submit a claim and then realized that the company that American Home Shield had assigned it to was not the guys from ACE Heating & Cooling that had come out and replaced my AC unit, which I knew were part of American Home Shield. So, I called American Home Shield and I had a nice boy from India change it those people. The dude from ACE Heating came out, and fixed my problem in less than five minutes. He was fantastic, and my AC was working again. I was super excited.

Last year, I had to set up an account with American Home Shield. It wasn’t difficult by any means and once you get that done, the process is so easy. I always do my claims online. When my air conditioner stopped cooling, I gave American Home Shield a call. It was on a Sunday night and I put in a claim. I was really pleased because I got a callback on Monday at around 2:00 and they already had somebody scheduled to come out the next day. A gentleman came out as described. He contacted me that morning, 30 minutes before he got there. He did everything he was supposed to. One of the small capacitors had gone out and he replaced it. The system started running again immediately. It was a very good experience.

My air here went out. I called American Home Shield and their reps took care of it really fast. Everything was excellent. Myers Comfort Specialist came to fix it and they were also good. Any questions I asked them, they answered it and they did everything right.

I submitted a claim for service over the phone to American Home Shield. That was on a weekend so nobody answered the phone and the process was automated. Still, on that Monday, AHS sent me an email and their vendor called to set the appointment up. However, that contractor is supposed to be coming back out now because the initial claim was not done. Still, when the tech came out, everything was fine. He explained everything and was professional.

I've been very satisfied with my experience thus far with American Home Shield. My HVAC system's fan would blow but the compressor wouldn't kick on. I submitted a claim online to American Home Shield but then the first time I called AHS set something up but that wasn't gonna be until a week later. That couldn't work so I called back and they found another place. A tech from there was out the next day. I liked how he was quick and thorough. He knew what he was doing. He ran the tests and figured what it was that had to be fixed. Thereafter, he had to take the outside unit apart and cleaned the coils that were stopped-up with dirt. He replaced a capacitor as well. Now my HVAC works better than it has ever worked. I’ll renew my contract with AHS as soon as it’s up.

We had a refrigerator issue, and the contractor had to come out twice. He was very responsive and he was here the next day. He had the part with him. And so, he fixed it and it was working better. And then, it started doing it again and getting an ice build-up. He came back out and did some kind of adjustment on it. He was very helpful and was on time. I've had very good luck with American Home Shield.

My AC was freezing up and losing Freon. When I went online to file a service request with AHS, the process was pretty easy. Then after two days, A&A Heating & Cooling came out. They diagnosed it and they had to wait for a part. It came in the next week and after they put it in, the unit worked for a few days. But it died again. So, they came back out and they had to switch that part out again because apparently, it was defective. Then we waited for another week for that part to come in and when it did, they put it in. But after a couple of days, the AC went out again. So, the tech returned and fixed it. But now, it's back out again. So, they're coming out this morning to figure it out. This has been going on since July 2nd, so it's been a month already.

I had problem with my garbage disposal and I submitted a claim with AHS to have a tech come out and check it. I did it online, paid the $100 fee that supposed to be paid, and a few minutes after I submitted my claim, they sent me an email letting me know that someone would be getting in touch with me. The next day, the Short's Plumbing and Drain Cleaning Service got in touch with me and set an appointment to come out and fix my disposal. Their service was great. That morning, they sent me a text to let me know that the person was on their way and the person's name. Then, he got here and introduced himself. And he came in and he changed it out. At the end of it, he let me know what he had done, gave me the paperwork, I signed, and he left. He was pleasant and my experience for that claim was perfect.

I had some plumbing issue and Metropolitan came in a reasonable time, assessed the situation and gave the recommendation. They explained what was causing the issue and the resolution that was needed pretty good.

I had an issue with the upstairs AC unit, and it turned out something was clogged. We had water dripping in the drip pan. Once I filed a claim with American Home Shield, the contractor came out within a day or two and they took care of the everything in the same day.

My washing machine went out. It wasn’t working. I called the toll free number of AHS and their rep was good. She set it up for me. She told me the company that was gonna come out. We set up the date and time. Everything worked out fine. The contractor sent by AHS was great as well. My appointment was between 8:00 and 10:00, and he was there like 8:20. He called ahead of time and said that he was on his way. I let him know that my doorbell wasn’t working right and he called me when he got outside. He told me everything that he was going to do. He brought me in and showed me the disassembled washing machine and gave me a recommendation. He was great. He was very engaging and very interested in making sure that the problem didn’t happen again. He was just, overall, a really good person.

I've always recommended American Home Shield to friends and neighbors. I recently had a hot water heater leak and submitting a claim for it over the phone went fine. AHS was very professional and they gave a timeframe of 48 hours. The contractor that came was very responsive. They came earlier than I had first been told, and they were very efficient and worked quickly to get it corrected. They replaced the water heater and so far, so good. Though I wish some of the up-to-code things would have been covered, the service went very smoothly.

I called American Home Shield for the garbage disposal and the representative was okay. The tech came over but he couldn't fix it, and he ordered the part. I got the part and I had to call him a bunch of times. He wouldn't answer the phone. I finally got them, and I have the appointment today. The air condition person came already and he gave me a better explanation. But I tried to make a claim for a toilet and AHS said I don't have it on there. After this, I probably won't mess with Home Shield anymore because they do the runaround a lot.

I had an electrical issue with the smoke detector and I did the claim online. American Home Shield was very fast, very prompt, and very professional. I'm selling the house and I’m buying for the next owner the same warranty that I have. I'm very happy with it. I'm buying a new house in the next 30 to 50 days or so, and I will be getting in contact with American Home Shield so I can get my warranty on my house.

Excalibur HVAC came right away for the AC. It was the day that I submitted the claim and we were very impressed. The technician was very courteous and was communicating very well. He explained the problem and resolved it right away. He even helped us out on how not to come across the problem again. I’m very happy with American Home Shield. We’ve had some other claims before such as the pool pump and everything was handled very well. The contractors were fast and courteous.

The claims process with American Home Shield was silky smooth. The technician from Silver Star was out the next day for the washing machine which was making a real loud noise whenever it was going through its cycle. He was probably in there for an hour and a half to two hours and got the washing machine fixed on the first shot. I was pleased with the whole process including the service.

I had a microwave that stopped working and an AC with some part that needed to be replaced. I submitted a claim over the phone to American Home Shield and GE appliances called and made an appointment within 24 hours. Since they came for the repair, everything has been working well.

I had American Home Shield come check out some ceiling fans that wouldn’t work. It’s working great now. The issue was the circulator, and the contractors were extremely helpful and very good in communicating.

Overall, my experience with American Home Shield has been very good. I called them and they took the information and made the appointment. They also sent me a text or an email for when to expect the contractor. Then the contractor came out and they did what they were supposed to do. The interaction has always been good with the contractor as well. They're all very personable and very good guys. But for some reason, they didn't get the AC fixed. I’d go back outside the next day or two and it’d be leaking again. There was water in my pan because the overflow thing was clogged up. So I would call American Home Shield back and get the contractor back out here. This time, for the first time, they got it. The water is not flowing yet out there.

The air conditioner was not working and I called American Home Shield. It took them two days to send someone out. On one of those days, the contractor was gonna try and make it but we had a funeral. We had to be there at 5 o'clock, so I had to cancel out that day. So, it was Monday when he made it. He was a great guy. He came in, diagnosed the problem and fixed it. It was a fantastic interaction. The AC has been working perfectly since then.

We had a clogged drain upstairs and I submitted a claim to American Home Shield over the phone. They were very efficient and got the contractor out quickly. It took an hour to fix the issue and now, everything is great. It was a very good service.

I'm a Realtor so I've been familiar with American Home Shield policies for many years and I sell a lot of them to clients. I also recommend to my friends to insure their homes all the time. American Home Shield is a great organization and I've had nothing but positive results. Sometimes, I wish they had more vendors though. I kind of live in a rural area and it's limited, in terms of getting people signed up to do the work. I have an AC claim and this one is coming from about 40 miles away. There's nobody right in our little area and they're busy folks so sometimes, it takes a little time.

The heater for my pool had to be fixed. I went online and filed the claim with American Home Shield, and the contractor was nice and helpful. He did a great job. He showed me everything – the broken parts and the fixed parts – and explained where everything went. He was great. The repair was perfect. I’m very satisfied with my experience.

My microwave wasn't heating. I submitted a claim to American Home Shield over the phone and their contractor Hill County Home came out in a day or so. The tech who was sent was professional and he was good. Everything has been fine since then.

The downstairs air conditioner wasn’t working. It was operating but it wasn’t blowing cold air. I called AHS on a Saturday morning and the owner of Absolute Mechanical showed up Tuesday morning. He was great. Everything's perfect since the repair.

I submitted a claim over the phone to American Home Shield for an issue with my kitchen sink. That same day, someone from High Priority Plumbing and Services called me and their tech came out the next day. He was very respectful and got right to the job. He finished it in no time and everything has been working fine since then. Overall, AHS's people are good people to work with and they make sure they try to satisfy their customer.

We filed a claim with American Home Shield for our air conditioning that was not cooling the house. The contractor came and diagnosed that we needed more Freon. So, he added Freon to the system and charged me more. Everything is working great but I got charged more doing it this way than me just calling my own personnel. I expected that Home Shield warranty would pay more. I paid $100 plus the cost of the Freon when I could have called somebody and probably gotten a cheaper visit than $100. American Home Shield is too expensive.

My most recent claim with American Home Shield is fairly complicated. I’m still waiting to hear back from the electrician. He hasn’t finished resolving the problem yet. Before that, I had a plumber come to replace the main valve on the water line. He caused a problem when he touched the ground wire and electrocuted himself. It caused several outlets in my home to no longer function.

I called American Home Shield for my air conditioner that was broken and they scheduled someone to come out within the next 48 hours. The contractors were great and explained what they did. The air conditioner seems to be okay though my bedroom is still warmer than the rest of the house. I'm not sure if that's something to do with the air conditioner or what, but it's pretty hot in Las Vegas.

My recent online claim was for my air conditioning not working properly, and American Home Shield got back to me within a few hours. The tech was very pleasant, efficient and fixed the problem within an hour. My air conditioner has been working fine with no problems.

When I purchased this house, the lady that owned it used American Home Shield so I kept going. Making claims over the phone was fine and the rep was great. One claim was for flooding and the other one was the shut-off valve was broken. The Choice Plumbing One contractor was very nice, polite and he seemed to know his business because the one that was flooding over was a simple issue. He took a look at it and he was able to decipher what was going on in no time at all.

I am immensely grateful for American Home Shield. It was my first experience to use them and it was beyond all expectations. It was much better than I was anticipating and much easier than I thought it would be. I filed a claim with them as there were a number of outlets that weren’t working. I had an area of my home that wasn’t receiving power but all my fuses or switches were on. The contractor contacted me within 24 hours and they showed up on the day in the window that I was provided. He was a very nice gentleman and asked me some questions, worked the problem and solved it. I have no complaints whatsoever. It was a pleasurable experience and I’m totally satisfied.

My AC unit upstairs wasn't working. I called American Home Shield and talked to someone and told them what I needed, and they supplied. The claims rep was professional and courteous. The contractor was also professional and it was A-plus. The AC has been working perfectly. American Home Shield can take care of all your needs in a professional and courteous manner.

I had someone come out to evaluate an air conditioning unit. The online claim with American Home Shield was straightforward to do. I've noticed that regardless of internet speed, it's a little bit slower to connect to their website. But I was able to submit the claim and get everything done and they were able to get back to me within two days. There was a follow-up repair needed because the original installer installed the unit incorrectly which was frustrating. But they were able to come out a little bit quicker. It was within two days again. And thankfully, it was an upstairs issue and I had air downstairs. It was fine under the circumstances. The AC was replaced. And it has been working fine. Overall, it was a good experience with AHS.

American Home Shield is a great insurance to have. I called them for the sump pump that went out in my house. I spoke with a lady and she went to see if it was covered under my contract. It was, and we proceeded with that. The contractor was sent over the very next day. He was very polite, very knowledgeable and professional.

The pump of our washing machine went out and so it wasn't draining. Submitting a claim online to American Home Shield was super simple. Their site is easy to use and I like it. Thereafter, Gaige Appliance Services came out and they ended up having to replace the pump. Since they repaired my pump, everything has been operating perfectly. They were pretty good with the timeframe and getting it fixed. I interacted well with their tech and I would want Gaige again if I had issues.

The contractor that American Home Shield sent out for my AC system was good. He had to come back because he ordered some parts. But it was good. I was satisfied with my experience.

We recently called in for two claims. One is for the top-loader in the other house. It took so many days before the contractor could get out. Then he came and thought he would fix the part. He ordered that part, came back, and fixed it. But it was the same thing happening as when he came out so we called again and it took him so many days before he could come out. The guy misdiagnosed it. He thought he fixed the part but it wasn't the right one. Now, they've ordered a part and it's taking almost two weeks and they still haven't got the part in to come back and fix the top-loader. If it is waiting for a part, what's not fun is it's out of their control, it's taking weeks. I think it would get in sooner than that. I don't understand that part of it and that's what I'm complaining about. I think we'd get some kind of reimbursement for laundry but we don't have receipts to show that. My son has a family of seven and they're having to go to the laundromat. It's really crazy.

I requested for service online and it was easy. Also, the contractor American Home Shield sent was great. I contacted them on Wednesday and they scheduled me for Monday, but I had to bump it to Tuesday. They worked with my schedule and they called me before as well as when they were on their way. They were in and out, did everything quickly and did a good job.

I called American Home Shield to submit a claim for my air condition and it was good with the rep on the phone. Myers Comfort Specialists then called me back but it took seven days to get them out to me. They said they were booked. I called AHS to see if they have somebody else and the guy that I spoke to told me there was nobody else that could come out. The tech was really nice, though, once Myers got here. He put a new fan motor on and charged the unit back up. He said it was low on Freon.

With my latest claim with American Home Shield, it appeared to me that the service guy was intentionally trying to get out of doing the service. He didn't fix it. He analyzed the dishwasher as needing a new motor. But he didn't say that, he said, "You need a new motor." My wife was taking care of it. I'm handicapped and I wasn't with her. What's wrong with the dishwasher is that it won't wash on the upper part. The upper arm isn't working. He analyzed that the pump needed to be replaced. He didn't put any of that on the work order, and he had my wife sign a blank work order. But in the small print above the signature, it says that you guarantee that this work was complete. So it was a deceptive form. He didn't do anything but analyze the problem. And he had her sign that blank form and then he left.

We called and was told that our system was no longer able to keep up with the Day time heat -- which after they explained their reasons for making this statement -- made sense. Our system had been repaired, parts replaced, and after 20 years some times new is the best route. The guys got us on the schedule, right away -- and had the job done, with new upgraded codes done -- in less than 6 hours. Our system works beautifully -- it is ice cold in here now at 79 -- I have no regrets about doing the replacement by this company -- AHS did not pay for a new system -- but they helped us by giving us a discount with the company that did the work.

It was very easy navigate American Home Shield's site when I send in my claim online. And within an hour, someone got back to me. Our air conditioner had to be replaced. The contractor was great, and the air conditioner has been great after the service. Everything so far has been great with American Home Shield.

My clothes washer was broken recently. I put in a service request with AHS online and the process was very easy. The only issue I had with them was communication. It wasn't very clear when someone will get back to me and what the next steps were. But the contractor came within three days and he was very professional. The washer has been working pretty well since.

My air conditioner wasn’t working and A/C Rescue, Inc. came out to service it. I would prefer to do my claims with American Home Shield online but their online service doesn’t let you put any details. It just lets you list an appliance but not what’s wrong or what’s happening. Our actual issue turned out to be something wrong with the downstairs unit that was triggering both units to shut off. So, when the contractor came out, he said, “Well, it only says AC. It doesn’t say check more than one.” So, we tried to tell them what was going on. And so, he replaced a capacitor on the upstairs unit. The upstairs unit has been working fine, but the downstairs unit wasn’t. And so, we had to wait and get them to come out again.

Our pool heater wasn’t working and no matter how many repairs it had, it just didn't maintain. I submitted a claim on the phone with AHS and everything was resolved inside of a week. But I wish they gave more clarification as to which action to choose and that AHS have people who actually know how to help. So far, I had a few good experiences with American Home Shield, but I’ve had one very negative experience with them as well. It was for our first experience with them and it wound up costing us thousands of dollars out of our pocket.

The refrigerator stopped cooling. I called in my claims with AHS a couple of times, but this time I did it by the website and it seemed like I’ve gotten a call-back from the contractor quicker by calling in than I did by the website. But there were two different contractors. The ones with the washer and dryer called back that same day. With the website, it was the next day. Both of them were very knowledgeable, and usually they were quick fixers. With the refrigerator, they had to make two calls. A matter of fact, the other man just came and re-diagnosed the problem and was able to fix it in a few minutes where he got it working. So now we have to see whether it’ll continue to work.

Filing a claim with American Home Shield seems pretty easy. You just call and pay the 75 bucks then they get ahold of somebody. They’re kind of slow though. We've got another claim in right now for our dishwasher and the technician came out to look. Now, they have to have permission to be able to do this and that. It seems like that process takes way too long. We haven't had a dishwasher now in two weeks. And for the other claim, we still haven't heard back. But for the hot water, the contractor was prompt and they came prepared. They were able to get everything taken care of with that one visit.

I submitted a claim to American Home Shield for the AC furnace and the process was easy, but it was a little confusing since it was my first claim. They should make a little more feedback and communication. The first reason I called was the AC wasn't working in summer. So the tech came out, and inspected the AC and the furnace or air handler. He said that the old system was shot but since he only came out for the AC, I should put in anther request for my air handler. It was okay with me, so I called American Home Shield and told them that the air handler is broken and they need to take a look at it. They said okay.

The air conditioner was not blowing cold air. When the repair guy showed up, he was very professional and very well-groomed. My wife also said he was courteous. He replaced a part and the air conditioner has been working fine. We had a different problem with the air conditioner a year ago and American Home Shield had to pay around $4,000 for the Freon. But it’s frustrating that you can’t call American Home Shield and talk to somebody. You always have to email them or send it to them. But we’ve saved some money with the warranty, and they have been responsive, so we like it. They’ve worked on our microwave and on our air conditioner. They’ve done a good job for us in general in the five years that we've had them.

The circulation fan that’s on top of the outside unit wasn’t working and it was kinda freezing up. And it was the capacitor that was out. I called American Home Shield, and in less than four hours, Sattler’s was out there and had it going up and going again. They were spot-on. I’ve got nothing but good things to say about those contractors. They were very helpful, fast, and efficient. They definitely knew what they were doing and I was very pleased with them. Overall, my experience was decent and smooth.

Having some issues with two GFI outlets in the laundry room and in the master bath, I did a claim over the phone with American Home Shield. Their reps were very good. The contractor was able to come out for service very quickly. He was very good. And I was most impressed with his willingness to tell me exactly what the issue was and correct it. Everything seems fine now.

I submitted a claim with American Home Shield in the afternoon and someone called me the next morning to schedule a tech from High Priority Plumbing to come out. I need to give that plumbing company great kudos. When their tech came out, he assessed the situation and he showed me what the issue was. Then, he told me what he needed to do and he fixed the issue within an hour. Since then, everything has been great.

AHS' $75 co-pay is a little steep. If I was to have called the plumber myself and my issue is something simple, it would have been $75 or less. I’ll take the $75 a month if I had to pay that per visit plus my monthly expense also. Still, I renewed my AHS warranty after I had it for free the first year. One time, I had a water leak and there were two or three spots in my hall where water was under the hardwood floor going swish, swish, swish. It turned out that the issue was the AC drain from the humidity. The techs unclogged it and did things to help prevent the issue in the future.

I had a leaky valve and when I submitted a claim through American Home Shield online, I was very satisfied. My interactions with the contractor as well as the service provided were good.

We broke our AC unit. It kinda exploded and made the whole house shake for an amount of time. Then I turned it off and submitted a claim with AHS online. It was super easy and I’ve done it before for other items in the house that went bad. They sent out A & R Complete Service and they were really good. They came out the next day and the work they did was pretty solid. They showed me the air handler that blew itself up then I talked to the main lead. He told me what was wrong and how long they will take to fix it. He said that they could get it fixed that day but it’d be $800 out of pocket, which I elected not to do. Then they had to reschedule it, but it was right in the middle of the weekend. Still, they came out when they could and they completely fixed the issue on Tuesday. So far, we have no issues at all and the AC is working is great.

American Home Shield's online process was very user-friendly. I had used two contractors through you within the last three weeks, and I found both contractors to be very professional. I had an HVAC issue and a plumbing issue. Once I submitted my claim, the contractors contacted me a day later, and then they came out shortly after that. So, it was within a number of days, and it was very timely. Their work was very well done, too. Everything is really going well after the repairs.

American Home Shield's online claim process easy in some ways and too limiting in others. You only have certain criteria you can check off on the menu and there is not a lot of room to elaborate or clarify. I called customer service in the past instead of trying to do my claim online. But they want us to do this online. When we had a slow drain, I made a claim. In a few days, a contractor came out for service which was fast. They were great, really nice, and helpful. They took care of the issue quickly. They were clean too.

We recently filed a claim for a plumbing issue. There was a tiny little leak in our storage room and it was coming from a pipe that was in an exposed ceiling. We filed the claim with American Home Shield over the weekend and it was easy but I was surprised with how long it took. The contractor called us on Monday and the earliest they could come was Wednesday but I had them come on Thursday ‘cause of our schedule. Had it been a bigger leak, I would’ve pitched a little fit and told them that they needed to get out here. But we just had a little bucket under it, and it was fine.

I did a claim for the bathroom and the sink. The bathroom is fully fixed. It’s not leaking inside the bath and there’s no water on the floor inside the bathroom or in the living room. When the guy fixed the bathroom, he put in like an intake and outtake valve. I had to pay ‘cause it was not covered by American Home Shield. They did a good job ‘cause the guy was real friendly. He sat down and explained everything to me. He told me what to do with the wall 'cause he had to cut a hole in it. He told me to check with American Home Shield and see if that is covered or not. They are gonna do the wall and put like a little door there because if it happens again, instead of continuing cutting that hole, they're gonna look at doing something different. They were really helpful. However, the guy said there was nothing wrong with the kitchen sink but it’s wet under the sink now. The stuff in the cabinet is wet.

My refrigerator is having an issue where the icemaker keeps leaking down the door onto my floor and staining it. It's in my second house that we plan on retiring to. A claim with American Home Shield was submitted over the phone and United Service came out to do repairs. They seemed to be really efficient. They replaced almost all of the pipes that were there. Then when my brother-in-law left and went back the next day, he said that there was still some moisture again. The guys have been out twice now and we're really not even sure if it has been fixed. One of the guys thought that it might need a new door on the refrigerator itself. So it's just gonna be a wait-and-see thing.

My air conditioning stopped operating. There was no cold air coming out of it. I filed a claim with American Home Shield and Rose Heating & Air Conditioning Sheet came out. I couldn't be here on the day they were coming out but I had a friend who's a contractor and he was here and met with them. He told me they put a capacitor in and that was all that was needed to get it operating. He said they did a good job and the unit was working fine when I got home. I have recommended AHS many times.

My most recent claim with American Home Shield was very good. The dryer was making weird noises so I had somebody come out and look at it. The technician was really efficient and did the job fast. There was a part that he pulled off and he solved the problem pretty quickly. The dryer is not being loud anymore.

Our washer was stuck and it was not working, so we called American Home Shield. First Choice was assigned as a contractor. I had a positive experience with American Home Shield quickly assigning me the contractor. The contractor came on time and he found out the issue with the appliance. And they then had purchased the part for me. All of this happened on the same day, which is what I appreciated the most. Since they came, it’s all been working good.

I had an electric problem with the switch, and I called American Home Shield to see if it was covered and they said yes, and they sent an electrician out the next day. It was very quick. I had a good conversation with their reps. I’m happy with all of them. Everything is hunky-dory.

I had to call American Home Shield because my dryer timer quit working and it quit heating up. My interaction with their representative was great. The contractors contacted me the same day, and it was the next day that they came out. My adult daughter was dealt with them. And she said, they came in, checked everything, told her that they would give me a call, and then left. It was a quick check. And they called me later that evening.

The claims reps that I've talked to were very good and very knowledgeable. They were efficient and my hold time was very limited. I've experienced both appliance repair and a plumber, and they were very nice, professional, and they knew their trade well. They were over the top. Everything has been great.

I have been with AHS for this house since June but I had a house in California that I just sold in June as well, so I have been with them for eight years. For my most recent claim, I made a phone call to them for my air conditioning unit and the rep was very nice. I was set up with one company, which didn’t respond to my phone call. So, I called back and the rep set me up with L&T who was out there the next day. That was a great experience. Since then, my AC has been working with no problems.

I had a leaking pipe one time and I sent American Home Shield an email at around 11 o'clock at night. They responded with the contractor who would be coming out. I called that contractor the next morning and they had somebody come through. The tech looked at it and said he had to come back the next day as they had to contact American Home Shield and make sure that everything was clear. They came out again the next day and fixed the issue.

I called and spoke to a representative at American Home Shield about my leaking air conditioner. Submitting the claim was very easy and in terms of my interactions with the representative, everything was good. I also had a very good experience with the contractor they sent and the AC's performance is good now.

I love American Home Shield. They're very helpful. I had a claim for the dryer that wasn't heating and the first time the technician came out, he replaced something. It worked for less than 24 hours. He came back out and replaced something else, and it still only worked for 24 hours. Then the last company came and the technician did whatever he did, and it's been working ever since. The technicians were both really nice.

It’s very easy to request service with American Home Shield. I did one claim on the phone and one online. For my AC claim, Everett Service Company came out. They replaced three pounds of Freon and even though I had to pay for the Freon, which I didn’t like, the service was fine. The contractor was very personable as well and he took care of everything the same day.

We recently had a problem with the HVAC unit. There was a line that ended up being clogged, and it was causing a puddle underneath the condenser. And in the process of selling the home, the homeowner inspection found it, and so we had to get it fixed. We made a claim with American Home Shield online, which was easy. The contractor came out in two days. And his professionalism and quality of work were good. The only issue that we had was as a result of the home sale, the buyer’s agent required a receipt that said exactly what was done to fix it. And initially, the receipt that we got from them was very generic and said that they showed up and they fixed the problem. But it didn’t say what the problem was or what they did to fix it. And it probably took two weeks for us to get an actual statement of work of what it was that they actually did. And it was multiple phone calls back-and-forth to try and get that statement from them.

The drains in our primary bathroom were draining slowly, particularly the bathroom, the sink, and the commode. We called American Home Shield and they submitted it to the local plumber. We called them and our experience was very smooth. I have to pay a deductible, but that goes with the territory. When the contractor showed up, he was on time, polite and professional. Everything was perfect until this morning when our toilet overflowed. We’re still having some issues with our toilet and when the contractor was there, he said he was going to report this, that he noted some problems with the toiled. He even suggested perhaps replacing it. Still, we’ve had an extremely positive experience to this point, and we look forward to working with them in the future.

We had a plumbing issue so I submitted a claim online with American Home Shield. It was easy to do, and their website was user-friendly. I was notified that I would hear from someone within 24 hours. And then, they would call to solidify a time. So, both of those things were done. The contractor was here on time. He was able to do what needed to be done. He just told me the job was finished, but he didn't give me any explanation. So, I did have to ask him to get those in particular because he didn't share that.

My AC was not cooling enough. It was hot. I called American Home Shield and the next day, the contractor A-US Air Conditioning came out. Everything went well with them and they were professional. But they had to come back twice to fix stuff that wasn't done right. It took probably a week to fully fix the AC.

We had an AC problem and submitting a claim online with AHS was fairly easy, yet I would've liked for it to have been a little more expedient being that we were in a 100-degree weather. They sent out Affordable Heat, a tech that services a big area, and the guy who came out had been out here twice for two different issues with the air conditioner. He was excellent. If they had other techs that weren’t up to that quality, it would be a bad thing. But he analyzed the problem quickly and was very courteous. He was also very eager to give you an explanation on what he was doing or what needed to be done. And the AC's performance has been great since the repair.

I called American Home Shield to let them know that I had an issue with my AC cooling. They scheduled somebody to come out. But it was really alarming for me that the lady said that the ticket that they put in was a request and that it would be up to 48 hours before I would hear from a technician to actually schedule an appointment and to come out to do an assessment to find out what was wrong with the AC then possibly repair it. I told the lady that was unacceptable as it was an AC issue in the middle of the summer in Texas.

My AC wasn't working one time. I submitted a claim over the phone to American Home Shield and their rep sent a contractor out. But then, they had to send somebody else because the contractor they sent out initially couldn't fix it. When the second tech came out, he was outstanding and did a good job. I knew exactly what was wrong already. The second tech just did what he had to do to fix it. It has been performing well since.

I made a claim on Friday because my oven wouldn't heat up. I did that online with American Home Shield and it was easy. I was sent a text immediately saying someone would contact us within 24 business hours. It was over the weekend, so we didn't hear from anyone until Monday. But that was expected. Adams Appliance Repair came out on Tuesday and that was fine. We had them out before and they've always been good. It turned out to be an igniter issue and they replaced that. So far, it’s been a great experience with American Home Shield.

American Home Shield's contractors have gotten better, professional and knowledgeable. Their response time has been good. They seem to have gotten better from two or three years ago when I’d have to wait five days for them to come out.

I noticed one day when I came home, the air conditioner unit downstairs was not working. It was set on 72, but the temperature was 81. And then the upstairs unit was set on 72, and it was blowing out 77 is what the thermostat read. I submitted a claim online to AHS and it was pretty easy. When I filed it, it was around 6 o’clock at night, so I didn’t figure anybody would come out then. Within just a few moments, I had a notification on the email that said they were contacting the service provider, I should hear from them in the morning. Rapp’s tried to reach out to me but couldn’t get in touch with me, so I got another email that said, “Please contact your contractor. They tried to reach out but couldn’t get in touch with you.” So, then I, in turn, followed up with a phone call and got everything scheduled on the phone.

Our dishwasher wasn't draining and I called American Home Shield to submit a claim. Everybody there was always very helpful. I feel like sometimes like I'm the only person they ever talk to because they were very nice, attentive and courteous. They really knew what they were talking about when I told them what the problem was. The contractor was very professional but he was very friendly. He explained to me what he was gonna do. He did it, and he told me why it had to be done and what to do if it ever happens again. He was great.

Overall, my experience with American Home Shield is good. And I had the experience in having the technicians repair the old furnace system as well as the garage gate. And overall, everything was good and the service was perfect. However, the first time the furnace was repaired, the technician came twice. The first time, it took one week. And I found out they didn’t bring the device, so he came again. So it took twice for the technician to come and it was long. So, I hope they can shorten the time if they can. But the heater system is good now, and the garage gate is functioning perfectly too. I will recommend AHS to my friends.

I was having problems with my air condition units and I called in to schedule an appointment. Everything at American Home Shield was pretty much automated. I spoke to the contractor before and after, and he was very professional and got the job done fairly quickly. It seemed like he knew what he was doing. He didn’t spend a lot of time back and forth asking me questions about the units. He also seemed real knowledgeable as to what he was doing. It didn’t take that long for him to fix the units and I haven’t had any trouble since.

I couldn't see the contractor as early as they could come but they were able to come out in just a few days. We had a drip in our hot water heater and the young man that came was excellent. He was able to advise me beyond just the repair that he did. I would recommend American Home Shield.

When I filed a claim for the air conditioning unit that wasn’t working properly, American Home Shield sent Advanced Comfort Solutions in 2 days and they took care of the problem quickly and easily. They were good.