American Home Shield Reviews

I called American Home Shield and told them I had an air conditioning problem. They told me somebody would be contacting me within 24 hours, but it happened over a weekend. I called them on a Friday, so the contractors called me first thing Monday morning and they came out Monday afternoon. The contractor was great, friendly, personable and he knew what he was doing. He knew exactly what it was. I've used AHS several times for different things and they've always been excellent.

I love American Home Shield. I've had them for so long and I always recommend them when people talk about their homes. Unfortunately, things break down, but I feel I've gotten new stuff, and I'm happy with it. Submitting claims is easy as well. I had one for a plumbing issue and everything was fine. My daughter is staying in the house and she said it took the guy from C Mayes Plumbing less than 10 minutes. He said, "Just be mindful of the toilet paper that the kids are using."

The fan on our AC caught the wires and it blew out a capacitor. At first, American Home Shield wanted to send out somebody else. The last time they tried to send that company out, they were talking about coming out two or three days later. And hot as it was, I couldn't wait two or three days later. So AHS sent out Comfort Systems. I did the claim early that morning and they came out about five or six hours later and took care of the problem. The rep handled the problem pretty quick and pretty easily and they got somebody here that quick.

It was very frustrating to get someone out here to take care of the issues. I was on the line for over an hour when I called American Home Shield. Then I went ahead and tried to submit my order but the people taking the orders couldn't get the order together. The people did not speak English properly and I couldn't understand what they were saying. I had to call them back three times to make sure and they still couldn't get it right. They told me that somebody would be calling me from the plumbing and they gave me a number. But I was so frustrated with them. Evidently, they didn't know what they were doing.

The washing machine overflowed so I had Service Plus come out and check. Some kind of tube thing that turns it from small load to large load came off of that so it overflowed. So the tech hooked up the tube right back behind the washing machine. AHS has been pretty good since 2012. The only problem that I had with them was when my refrigerator was broken, it took three times for them to fix it. Then when the people found out they couldn't be fixed, I called AHS and the lady had told me to look for a refrigerator. But when I called them back, they told me they could have just ordered the refrigerator themselves because the unit that I was looking at was $200 more in the store. They could have saved me a whole bunch of gas if they told me that they could order it.

Express Appliance was good and very professional. After the parts came, they gave me the next available appointment. It was a Saturday and turned out to be convenient. Since they fixed the appliance, we haven't had any issues. Also, they brought whatever was necessary to take precautions due to the pandemic. The service with American Home Shield has been good so far but sometimes, I wish they would replace appliances rather than repair them.

I appreciated the gentleman who came out from MaeDae Electric. He fixed the problem quickly and he was accommodating. He had a mask on and asked me if the rooms were clear. He also made sure we kept the proper distance. Everything went well. All in all, it was a good experience. We'll plan to sign up again with American Home Shield when the current contract expires.

I called American Home Shield to file a claim on the air conditioning that wasn't working. When the contractor was here, there was no unnecessary talking. He fixed the problem. He tested it, and he left. He had the part in hand, so it was very efficient. The only thing is because of the weather,it took three weeks for him to show up. But they did tell us that it is going to take long because of the long backlogs. We had a heatwave at that time.

Dimitri came out for the microwave and he was really good. He was very knowledgeable and very efficient and clean. So I was very impressed. The microwave is working fine. He wore his mask when he was here and we stayed distant. I had to help him get the microwave out. But other than that, he protected himself perfectly. He was a real gentleman. Even their office help was super because they called me and set up the appointment. They called me when Dimitri was gonna come. I asked for a 30 minute phone call and I got it. It was all unexpected. American Home Shield's service has been great. Rick has been our account rep for years and we still use him. It's been working out really well. Having Rick in their program is killing First American and Fidelity.

The process of submitting claims with Home Shield is very easy. The first time I put a claim in, I was putting it in for the water softener and the automated system kept thinking I was saying sump pump. There was no easy way to talk to a human being at the time I was trying to enter that claim. And when I realized that it had put in an order and ordered a company to come out and repair my sump pump the next day, I had to contact the guy and tell him it was a water softener. Then, they explained to me that water softeners aren't covered. The automated system is only so good. It doesn't tell you what you're saying is not valid and it just picks out something similar. But other than that, it was very straightforward.

One of the burner in my cooking range was not working. The technician from Sears came out and in the initial investigation, he reported there were some parts that were not working. He first ordered the replacement coil. Then when he changed that, some PCB or something was not working. He had to come back again for that. I had concerns about it because we were getting the replacement done during the COVID time. He was very cautious about that like he was wearing his mask all the time and trying to maintain distance. He was good and I was pretty satisfied with him. We have used AHS two times and usually the claims have been pretty effortless.

There was a line broken from the street to our home and we were without water for about four weeks. It was faulty material. We had over $2,000 worth of water bills. It was horrendous. American Home Shield dispatched Crystal Clear Plumbing Professionals immediately. They were terrific. Everything performed very fine, except for we were never reimbursed for it. We also had a water faucet that needed to be replaced recently at the apartment and that was totally taken care of by American Home Shield. We have recommended them several times to different people.

Our recent claim experience with AHS was fine. The gentleman was very pleasant. We were about to have a storm. But he came out anyway and rushed out and took care of it, in spite of the fact that he knew the storm was on its way. He had a mask on the whole time. That one experience was fine. I have multiple policies with American Home Shield. With my home that I live in, I had to have a furnace. American Home Shield only paid $500. I had to pay all the rest of the furnace that needed to be replaced. I've had American Home Shield for a very long time. I'm not like a new policyholder of American Home Shield.

My wife calls in claims with American Home Shield and the wait is a bit longer now because of this COVID situation. Everybody's remote and calls are stacking up. Things now take a bit longer to either get answered or resolved. Before all this, things were a bit faster. People were in the shop and they would answer and the whole staff crew is available. Other than that, we have no issues.

R K Plumbing was wonderful. They came out for the hot water heater. The owner said it was working fine. It was only a year and a half old model. The inspector couldn’t light it since he wasn't allowed, and the gas man said it wouldn’t light. So the problem was the part. I had no hot water. So, it came out and we had to replace the controller on the front of it. Then it worked. I did the claim to American Home Shield online. The claim process was quick and easy. The techs were on time and they wore masks. They needed a part, so they left and came back promptly. They got the part the same day, so that was nice.

American Home Shield has been fine. I had them called out about the ice machine in the refrigerator. It took a while for a part to be ordered and I had to call American Home Shield to get it straightened out. The contractor installed a part on Tuesday but the ice machine is still not working. I'm supposed to wait till tomorrow to see if anything happens then I gotta call the company and tell them it's not working.

Arkey Locksmith did a good job. He was here on time and he was professional. He knew how to do all the locks and it didn't take him that long to do everything. The online service with American Home Shield as far as getting the claim set up was a little bit confusing. It wouldn't set up my account, so I had to go in with my code number that I had the policy. Their online thing needs some adjustments. Otherwise, everything was fine.

All American Plumbing & Rooter was excellent. They replaced our faucets because there was no water pressure. For those situations, a week or two weeks would been fine but they responded really quickly. The first time they came out, they fixed three of the four faucets. They said they had to replace one and it took probably two or three weeks before they got the part. Then they came out once they got the part. It was very timely considering what the issue was. The water pressure is excellent, like it is supposed to be in a normal home instead of the trickle effect which I lived with for about a year. I thought it was just the water pressure to the house and come to find out, it was just the faucets. For the time I've been with American Home Shield, I'm fully satisfied. They've lived up to my expectations and it's easy. I haven't had any issues. That was my first call. I did one for my refrigerator 'cause a valve in it stopped working and that was excellent as well.

Something in my upstairs bathroom leaked through to my downstairs office. I made a claim on my homeowners insurance, but nobody does planning on a homeowner's claim. But American Home Shield did. I called the number, told them the problem and then they offered me a plumber. The plumber came couple days later and fixed it. They were great. The only hang up was that they had to go through American Home Shield a couple of times before the part would be approved.

The contractor was here Tuesday or Wednesday for the central air that wasn't working. It was leaking water out and spilling into the basement. It was a pretty quick and easy fix. Apparently, one of the tubes was clogged up so it wasn't letting water drain properly. They cleared it up and there has been no problem since. They were great. Every time I called they answered the phone. They were courteous and professional. The guy that showed up was the same deal. He was professional. He was in and out quickly and did the right job. I'm happy with what they did.

I heard American Home Shield from my wife's family and I didn't look at other options. I just moved into an old house so it made sense. I've had a couple of claims, all was very easy and taken care of lickety-split. We had an AC issue recently that they sent R.E. Boggs out for. There was something wrong with the compressor and a burned-out wire and they replaced those. Then there was some moisture buildup 'cause it was working more efficiently afterwards. There was also a clogged drain. They came out and did a follow-up, unclogged the drain, and it's been working perfectly ever since. All in all, it was about two weeks till the problem was completely solved. But they were out there within a couple of days of the original call.

We had an issue with the toilet upstairs in my house. It wasn't mounted correctly and seemed to be posing a problem. So I sent the claim online and they sent back a confirmation. I got a call the next day from the maintenance guy. He showed up on-time and fixed the problem. He was in and out in 45 minutes. It was great. I'm so glad I have the coverage. I'm very satisfied.

In my kitchen sink, the drain just came apart. It rusted out and just popped apart. So I called American Home Shield and it took a while for them to call me back. The girl was a little snappy. Maybe she had a bad day, maybe she was trying to get a lot done, but she was a little snappy. But the guy from On Time that came out and fixed my plumbing was amazing. He had it done within just a few minutes. He solved the problem and I have not had a problem since. He had all of his PPE on. I was doing a Zoom call for work when he was doing it. He was very respectful during that time frame.

Our toilet wasn't flushing and we were trying to determine if it was the water pressure or the toilet. When we flush the toilet, it wasn't going all the way down. It put whatever in it out and we had to flush the toilet three or four times before it would finally flush. I called American Home Shield and stated what the problem was and opened up a claim. They assigned All Phase Plumbing. Randy came out, looked at the toilet and attempted to fix it. He was saying the same thing that we had to flush it multiple times before it would flush.

The repair technician repaired the issue. It's a rental property and he did call me and let me know what was going on. He was very upfront and honest, and he was able to make the repair without me incurring any other cost. That was great. My tenant didn't have any complaints so everything went well. I've had American Home Shield for years and they've been fine. Sometimes, it's a little confusing knowing what's covered and what's not. That would be my complaint about them. It seems like there are a lot of stipulations over things. It would be nice if there were other options. Sometimes, you're in a position where you're paying the service fee, somebody's coming out, but then the repair isn't covered. It's this huge amount of money. I wish there was a secondary coverage or some other stipulations. But it seems like in general with home warranty companies, their goal is to obviously not pay, to have things repaired.

The dryer wasn't heating anymore and it's the second time we've had that issue. The first time, it was the same company and it took like a week to get the part. This time, it was really fast. They had the part we needed, so same day, they came out. It was really quick. I've had American Home Shield for probably 10 years. We had them on our first house and we kept them when we moved to our new house. A couple times there'll be issues with whatever partner they're going with to service something. We had a water heater go out and that took like a week to get an appointment. Outside of a little faster turnaround on some partners, everything else American Home Shield does is great. I'm really happy with the service. It's a good peace of mind for anyone that's owning a home to have a home warranty to protect them and save a little bit of money for the initial payment that they gotta make. It's a worthwhile service.

Tri-City Appliance went out to two different addresses. I had a problem with my refrigerator and my stove and they were able to fix that right away and everything's running fine. They’re very professional. Then they went twice to another one of my locations in Grovewood. They had to order a part and they went back to it. Everything went good. The guy who helped me out, William, was really good. Felicia, the person I usually talk to on the phone, was really nice too.

I had a heater issue and Peace of Mind came out. They assessed it and took a look at it. Then the technician determined that we ended up needing a new heater and so he handled the processing element of that. Then, once the heater came in, they came in and did the installation. He was timely, always notified me when he was coming. They took care of it. It did have a small leak on it. He turned around and he said, "Okay. I'm gonna leave it for a day." He came back at his prescribed time and he fixed the issue then. So it was over a two-day period that he did the installation, and he took care of what didn't quite seal up, where it was doing that. Because we're under COVID, he acted properly. He didn't do anything that would make me feel uncomfortable.

It was easy to get my washing machine claim with AHS done. But then they gave me a contractor and then they had to get another contractor but that contractor couldn't it. He didn't have enough manpower to do it. Then, National Platinum Service came out and the unit is working good now. They were real professional and the guy who came out was good.

I had an air conditioner that got overflown. Someone from SAP was sent out following a claim for the AC and the guy just said, "You know what, let me just clean it up." He cleaned it and fixed it, and I liked it. It was easy. The only issue that I had was when I called back and I talked to somebody in American Home Shield. The lady was really nice but they had given the appointment to me for Thursday. I called the lady back and asked if there was any way that they could move the appointment because I was afraid that the issue was gonna be worse than it was. She contacted SAP and they told her that they were gonna move the appointment for us on Wednesday, which they didn't. They kept it for Thursday. We probably had a miscommunication. But it's okay. Overall, my experience was really good.

I had the contractor come out to do the fan on the AC unit because they weren't able to do it over the summer because of COVID. The guy came out and checked out the unit. He was very professional. He was great.

I called American Home Shield for the first time since there was something with our toilet. This was the first time I called and I was not happy that there was a recordinga and I was on hold when I wanted to speak with someone. I ended up just using the automated system and that was easy. I was given the name of the company that would be coming as well as their telephone number. It was AJ Plumbing. I was told to contact the company which I did. They were excellent. They replaced the ring in the toilet. I couldn't flush the toilet before but now, I can. So far, so good.

A dryer would not turn and when I submitted a claim with AHS, they told me they would give the contractor a call then the contractor would be in touch with me. It was pretty quick and as soon as they told me that, I got a call from the contractors. Then, the techs came out, looked at it, and said that they got to order some parts. They ended up coming over again on Tuesday and put the parts in. It took about 45 minutes and they had the dryer running. Since the repair, everything is working great and in order. But I had to call them to remind them about the Tuesday appointment. I would have wanted a little bit more communication, but at the end of the day, they still came out and resolved the problem.

American Home Shield is good. I like it. Recently, Accord Appliance was sent out for the washer that was not turning on. There's a power but you couldn't lock it. The guy came with the parts and changed the door lock. He was excellent and knew what he was doing. The other one that I filed a claim for was the toilet. It was not flushing. They said the jet was not included in my coverage so I asked another company to do it.

We travel a lot and we fly to Mexico. Now, we cruise. A few years ago, I had some leaky faucets that wouldn't stop dripping the day before I was to leave the country. I called American Home Shield and they had a repair person out that same day. If it had been during the Coronavirus, I'd probably had to shut the water off. This time, the repair company couldn't fix my icebox freezer and there was a lot of delayed time in between American Home Shield and the repair people and me. I've also kept calling the repair people, "What's gonna happen? Are they contacting?" The guy said, "We got 30-something customers and they've never contacted us on any of them, on updates on what to do." Finally, American Home Shield contacted them after me getting involved.

Allcity Appliance & HVAC was very good on site. They worked on the pump that was going on the washing machine. They were quick, clean and we're very happy. All worked perfectly fine. As far as the process, they have to diagnose the issue, then get approval for whatever the fix is before they come in, order the part and get the ship squared. So, that does take some time.

Recently, we purchased a house and American Home Shield looked like the best warranty option that I was looking for in the internet. They have the best reviews. We enrolled and it's been great so far although I had a couple of misunderstandings about coverage. But it was self-explanatory after I read it so that's fine. I made a claim on their website since we were rekeying our house keys. The website was pretty self-explanatory and it's like you're making a ticket. I was told they would reach out to me and somebody reached out to me that same day. Tap's Lock & Key was our service provider for this claim and everything has been great.

We felt like there was a blown fuse and we weren't able to get the power back. All the electrical outlets stopped working and everything was shut down. We called in a claim with AHS and everything went smoothly with their reps. They gave us a time and date, and the electrician showed up on time. He came in and replaced the fuse in the box. He was very personable and professional. He figured out the problem and got all the outlets working. The service went great and I'll be using them again next time I have a problem. All in all, I'm very happy I have the service from AHS.

It's our first home and I know how things operate. The minute you get something, it seems like it wants to tear up, which made me decide to get a home warranty. I must have gotten the service with American Home Shield not long after we closed on our house. It may be June was when the coverage started. When I placed the work order for the plumbing issue, the rep said that someone would be able to come the next day. And then, the person I spoke with told me that I may be able to call back again to see since the contractor couldn't come at that moment and they didn't have anyone in their network. I could maybe get someone that I could pay out of pocket and get reimbursed. She said that she may be able to call and see about getting $100 service fee waived because they couldn't find someone to come out. Then, when I called to inquire about that, the representative told me that they had no knowledge of that even being an option.

The AC went out and when I called American Home Shield, they said they could have somebody out the very next day, which they did. The technician got out early and he fixed the problem at that point. This was Saturday and then, on Sunday, the AC went out again. We had to call them and had them come back out. They set everything back up and everything went smoothly. I’ve been with AHS for a year and this was the first time that I submitted a claim. It was simple, easy and quick. When I initially submitted the claim, the girl who helped me out was fantastic and very helpful. I'm a huge proponent of having coverage. It's better to have and not need than need and not have. After I experienced this, I have suggested AHS more to people and I will continue to do so.

I had another service that I was not happy with at all. I switched to AHS and, so far, their service is good. When my AC had an issue, I submitted a claim and it was really easy. I did it right from my iPad and they assigned Aaron Plumbing and Heating, Air Condition to come out.

The AC made a noise when it shut off and I got that same from Home Shield. They listed that if it made those noises, you should have it serviced, so that's what I did. But there wasn't anything wrong with it. It's a normal noise when it shuts down. It is loud. But all is well. It's working great. Service One Air was on time, very thorough, and explained what the noise was. They had masks on, their feet covered and they kept their distance even with the masks on. Everything went great. I would use them again. However, I don't understand why I have to pay a monthly fee, and then I also have to pay when I call them to let them know I'm having a problem. I just feel like it's a lot of money to pay for them to come out when I'm paying such a high monthly fee too. I pay $57 a month, and then I have to pay 70-something when they come out, so I limit my cost to them. But that's just the way they do and I'm sure all companies do that.

Leapin Lizard Locksmiths did a really good job. They were even a little bit early. They did everything we needed done very quickly. I notified American Home Shield that I needed the service via the website. The website was good. I didn't have any problems with it, and the UX was very easy to use. With the Leapin Lizard and everything with Home Shield for this situation, it was a very good experience.

On Time Plumbing and Heating replaced my garbage disposal and it's working fine. The people that came out did good work. I'm satisfied with American Home Shield but the only thing that I don't care about is that I can't choose my own provider or who's gonna do the work.

My AC stopped in the middle of the night on Thursday. I called American Home Shield and they said that they would send someone out. Someone came out at about 3:00 on a Monday and they were very professional. They fixed my AC, and it’s back running now. However, it was hot that weekend. If AHS had someone, I would have liked for them to have come out on the Saturday and they could have fixed it then instead of having to wait the Friday, Saturday, Sunday and during the holidays. Still, if you have an opportunity to get the service, do that because it pays for itself.

A-US Air Condition of Texas was good and they came out within two days. One day would have been better, but coming out on the second day was good. When they were in here, they got the AC fixed and got out in a couple of hours. They also wore masks and they avoided coming inside more than they had to. But they came in and checked the thermostat. The AC has been doing good since the service, too. All in all, filing a claim with AHS has been pretty easy and they respond quickly. But one time, I made a mistake where I filed a claim as I thought my filters were going out on the pool. It turned out that I don't even have a sand filter and if I had asked the pool people what I had before I called AHS or turned the claim in, I would have saved 100 bucks if I asked the question beforehand.

When my garbage disposal was leaking, I went online and put a claim in. American Home Shield gave me a number and they told me to call the guy. He then called me and we set up a date. His personality wasn't that great, but he was a nice young man.

I had AHS do my oven and my dryer. I submitted the claim online and they got back with me right away. Then, the tech came out within the next few days and he had to come back because he had to order a part. But the issues got fixed in a timely manner and everything is working good still. AHS has been great so far and I've been telling people that doesn't have the warranty to get it.

The air conditioner wasn't working properly. It wasn't cooling. I did a service request to American Home Shield through email. I logged in and did a service request and then it automatically told me the contractor that was assigned. I do like that feature that tells me within seconds who's being assigned to the service request. American Home Shield's contractors are good. The one thing that I don't like is I put in a service request from my home in Alexandria, Virginia for the water heater. Unfortunately, the plumber had a death in the family so he had to delay his initial service call because of the funeral. But when he did go, he needed a part, so then he needed to then submit it to American Home Shield for approval.

This was the first time I've needed to file a claim. I got this home warranty because last year, I had a lightning strike near my house and it fried some of my control boards in my appliances. I thought that would have been really bad if I would have had to replace several appliances all at one time. I thought the process was easy. I could go online and say I need service.

The water wasn’t staying in the tank. It was completely dry. Plumbers Inc. fixed it on the first attempt. It was really a simple fix. The tech had the part on the truck and he replaced it. It was all done very quickly. American Home Shield does a very good job. But sometimes, the wait is a little longer. I had an air conditioning problem that started Saturday and it was just fixed yesterday. I had a lot of heat while it wasn’t working. But they did the best they could and the contractors are pretty busy at this time of year. So overall, I'm pleased with the service.

There is no way to communicate if you have any issue beyond what is available in their website. You have to call them every time with 30-55 mins of waiting for each call and then no communication back from them on what is next step. They will tell you what is needed right now and once you are done with it, there is another step after that and then another after. Why can't they share all the activities in one go or talk about it in the call.

On 9 August 2020, I contacted American Home Shield (AHS) to place a service request for my heat pumps as I believed they were not operating properly. A contract company was dispatched for a service call on 14 August 2020 to assess the situation. The contractor discovered that the condensing coil unit in the 3-Ton blower unit was rusted over, the drainage pan was full of water and rust, and the float valve was not shutting the system down as designed. All of these parts are internal to the system and not associated with expected routine maintenance. Additionally, the overflow drainage pan showed signs of usage, which is considered bad due and a sign that the main drainage pan was failing to properly drain. However, this could only be seen from behind the unit at the drainage pipe connection.

Our air conditioner stopped working on September 1 at 10:30 pm. I went on line and filed a service request. Outside temperatures are 98 degrees the next three days going up to 108 Saturday. The assigned service provider Magic Construction Services was supposed to contact us within 24 hours to set up a service call. When there was no call the morning or afternoon of September 2 I phoned Magic Construction Services, but had to leave a message on an answering machine.

There is no emergency repair line for customers. I had water leaking for a main line drain clog in the basement due to a faulty garbage disposal. I called, waited 1 1/2hrs for a rep and got hung up on as they answered. The service contractor would not return phone calls. Meanwhile had water flooding my basement. They are not set up for emergency service as they claim to be. I called a local plumber that charged $300 and arrived within an hour.

I had a claim with American Home Shield for my pipes. There was a problem with the plumbing. I spoke with them and then I submitted everything online. The contractor was really professional and really good. He did a great job. He was super quick to respond. I had a warranty on the last house that I purchased in Indiana, and I had a very difficult time finding contractors who were actually covered under it. It just ended up making more sense for me to pay out of pocket than trying to pay someone to come from such a really long distance. So, I really appreciated it that AHS finds someone that was trustworthy, someone they approved of and someone that was local. It was very seamless. It's much easier than the last warranty I had.

My pest control person went in my basement and showed me where there was water in the pan for that unit. I called Home Shield, put in a claim, and the gentleman from A, R, & C Specialists came out. He checked the water and said the system was running, but it was clogged up. He went on and serviced that. He told me that the water would evaporate. The water still hasn't evaporated, but the system is running. He serviced us well by finding what the problem was. And in doing that, I thought it was odd that he poured the dirty water that was in the pan back into the low pump section. I was concerned about that, but he service the unit and did that. We were pretty pleased with what he did.

I submitted a claim with AHS for a dryer. It was pretty easy to submit claims and get people to come out. The contractors had to replace the panel. But it was fixed.

The technician found a loose connection on the dryer when he came out and he repaired it okay.

My service request with AHS for a rekey went smoothly. The claims process was super easy and I was contacted in a timely manner. Arco came out and the tech was in and out in 30 minutes.

We closed on a home and I needed the locks rekeyed so we could change keys. American Home Shield’s website was good. I didn't have to go out and call anybody and wait. I could just do the claim online and that works out great. It was so convenient. The technician was there within the same week so they met our expectations, especially the service. When the contractor came out, it was very professional and safe, as far as COVID. Everything is functioning at 100% and everything's good. The experience with American Home Shield was great as far as the contractors that were chosen to come out to the home. They were very competent in their job and everything was done one time. I don't have to have them keep coming out. So, I love AHS. It has a low deductible to have the job done and I love the experience.

We were having lights that were dimming for no reason at all. A very nice man came out and serviced us. He knew his business and knew right where to go to find the issue. He solved the light situation and he really knew what he needed to do as far as getting things fixed quickly. He discovered that the wrong type of lights were put in to go along with the switches. The switches were old and they had new lights in it. They weren't compatible so that was causing the problem. He switched out the switches for us and it's been perfect ever since. Filing the claim was also fairly easy. I had to sit on the phone a long time before I got to somebody but outside of that, once I got to somebody, it was very good. American Home Shield has been very nice. They've improved their customer service. I had had them many years ago with another house and that wasn't so pleasant.

My experience with my recent claim with AHS regarding the AC unit was good. My house has two systems so they struggled finding one of the issues but they kept coming out here. At first, they told me it was a coil leak on both systems, so they changed both coils. One system was good after that, but they found another leak. They said it was another leak that they have missed and they found, so they had to recharge the system. They came out six times for that unit, because they kept having issues finding it. They were always good. The AC would work when they leave, but then it would act up. At nighttime, it would go out again, so I called them again and they’d come back. They got it covered. They fixed it finally.

I had water coming to my ceiling and I was concerned about the electrical part of it. When I would cut the light on, there was a smell in the air and I was afraid that something was wrong. I didn't want anything to spark. I wanted somebody to check it out and make sure it was okay. I called AHS and told them about it and the rep was wonderful. They said they would send somebody out and it went well. The tech from McGee came and I feel comfortable now since the repair.

The microwave was not rotating and there was a piece on the refrigerator that came off which held the bottom of the handle on. Also, the dryer had stopped working. The heating element had burned out. Submitting the claim was pretty seamless and pretty easy. I put it in and there was a little confusion on the website on my part, but once I figured out what it was, I had to cancel the claim I'd put in because I didn't know to put the right items in the first time. I got a really quick response back from McCain Appliance.

My light in my kitchen won’t come on. I have to keep moving the switch up and down. So I called AHS and they were great. The tech was excellent when he came out. I also had a claim with my toilet and the contractor came right on time with that. This summer, my air conditioner condenser, and the contractor came right out for that too. So I love their service. I tell a lot of people about it. I’m gonna redo my contract with them. They're pretty good.

The garage door stopped working on a Monday. I called American Home Shield up and I made the claim on Tuesday. #1 Garage Doors came out on a Thursday, and the young man did a great job. The problem was a circuit board. He had one, and he didn't have to go out and get one. He was extremely personable. He told me what he was going to do, and he did it. I appreciated them coming out so quickly. I'm 73. I still teach. I have limited mobility, so I'm in a wheelchair. So without the garage door opening up, it would be very difficult for me to manually raise the thing.

Best Rate's guy was very professional. He had on a mask. The majority of the time, he was outside. He told me the problem was something in the attic. Since the repair, the AC is doing fine now. So far, so good. As far as American Home Shield, the longer than normal wait times on the phone calls needs to be improved. But other than that, it’s fine.

We had a claim for a drain stoppage that was in the basement. Joe Lay & Sons Plumbing came, snaked the drain, flushed it, and everything worked. They probably weren't there about maybe an hour and a half, and they corrected it that day. The two technicians seemed to know what they were doing, were cordial, and prompt. I have a sign on my door that says you have to have a mask to enter. They had them on when they showed up. The only problem I had was communication. When I talked to the people on the phone, not everybody spoke English very well. I hard time communicating the information I was trying to get across. But other than that, when I contact them, they respond. It's pretty simple and easy. So far, AHS hasn't said that something wasn't covered that's obviously designated on the contract that it is. Sometimes I concern myself with insurance companies not wanting to cover things.

I contacted American Home Shield to come and fix my AC unit. The duct was leaking. They sent the contractor out. He came in and said it was leaking because I needed $1,000 worth of stuff installed in my house. My house is brand new like four years old. I told him that it's been fine all these years. All the other houses are the same. I just got a leaking duct and needed a sealing up. I diagnosed it and I could have done it. But because I pay American Home Shield every month, I wanted them to come out. I told him to seal it up and he said he couldn't do that. He just came to diagnose. It cost me 100 bucks. I could have paid any other contractor a 100 bucks to come and seal it. Then he said he won't fix it because there's something else that's causing that issue. But there's not.

Water heater was leaking in the basement. It needed to be replaced and that's what Advanced Plumbing and Heating did. They came back for it because they had to assess the situation first. They were wonderful and I was very satisfied with the claims process. We were going out of town right at the time that we discovered this was happening so I felt good about going ahead because I know Advanced is pretty good and dependable. They even came in and cleaned up the water that had gone out into the finished part of the basement. American Home Shield gives us some peace of mind. I appreciate them because they came through with it in a good timely manner.

Sears was sent by American Home Shield, and they serviced my washer. The issue had to do with the buttons that were malfunctioning. So the service guy had to put some new chips in. They ordered some parts. It’s working now. I’ve been singing American Home Shield praises. But they kept me on hold for two or three hours. When I was trying to get my claim, I was on hold for like two hours in there to hang up. Then I had to call back. It was like a week straight.

I had an air conditioning system problem and the contractor that AHS sent out told me that my out of pocket was $1,800. So instead of that, since the full replacement would take $4,000, I decided to replace it with a new system. I asked American Home Shield for a cash out and I had to call 10 times to inquire about this. And every time, I had to wait one hour. Then, it got resolved in 30 minutes. Also, they never gave me the direct number for the people who are actually going to approve the cash out. They'd call them and say they were going to call me back, but they never called me back and I had to call them back. If I didn't, they would have done nothing.

I called AHS and explained to them what was happening that the refrigerator was not working and that it was not cooling. The door was very hot. I could touch between the freezer door and the normal door and the space was very hot. There were two contractors that came. The first one came and said something. Then the other one came and said something. Then AHS went to a specialist. He came and said something and then finally this was resolved. They could not fix it. So they had given me an offer to cash out $2,000 something. I was going to go forward and purchase one and I was told that I need to purchase and then send AHS the receipt of the cost and that they will reimburse me up to that amount.

We've had American Home Shield for 25, 30 years and our experience with them has been good. Recently, the air conditioning condenser for the downstairs unit was broken. It was not cooling. It happened on Saturday and the contractor came out on Monday. Their service was good. They kept on top of the claim the whole time.

The water was flowing in the dispenser. But for some reason, as soon as the tech got here, it was working. So, he was only here for a couple of minutes and he tested it several times. He looked at it and looked underneath. He was very professional and had a mask on while he was here. As of today, the appliance is still working and I just paid $100 for nothing. I had another issue, which was for electrical, and the first company that AHS sent out was horrible. It was not their primary contact that they usually send out. I guess that vendor was all booked up because of COVID, so they had to search for another one. But the tech that came out from that company was here for a minute or two, refused to look at anything, wasn't wearing a mask, and was very rude.

My refrigerator is broken and it still hasn't been repaired. Elite came out and assessed the problem. They were very professional. They did a small repair but it still didn't work. I had to call back and I submitted a repair request to American Home Shield. American Home Shield came back saying they're not gonna be able to repair it. I got a replacement offer on September 9th. I selected for them to send me an E-card so that I can purchase my refrigerator at Home Depot. So I'm waiting for an electronic card so that I can buy a new refrigerator.

The fan quit working so the AC for the downstairs was not working. They technicians came out and replaced the fan motor and the capacitor. I’ve been with American Home Shield for five years and it’s simple but my cost goes up every year. Also, everyone should know and understand that you don't get to pick your service provider. It's assigned to you.

We had a main line drain backup from our septic, all the way up into our house, coming out of the drain. Comfort Experts came and they snaked out the line. They cleared it out and then verified that it was clean. It went fine. I had a little bit of backup last night. But this morning everything's flowing well. They were very professional and very friendly. They explained the process that they were doing. They took me around and opened things up. They let me look in and examine them as well. So I appreciated that. Having Home Shield is convenient that no matter what the problem is, there is just one place to call.

I use American Home Shield a couple of times a year whenever I need it. Recently, a contractor came to fix a dryer on a rental unit and the tenant texted me that it’s working.

I've been with American Home Shield for some years now and the only problem that I’ve had with them was when they sent a guy to my personal home to do some electrical work. He was just throwing stuff all over my hardwood floors and I complained about them. The wait time on the phone is a problem too but after I get through to the people, it’s easy to submit a claim. I had Walton's on my second claim, which was for my air duct and I was sent to someone who no longer did work with AHS. They said everybody was booked and they had to find somebody else. I found out yesterday that they found somebody else but they haven't called me yet nor have I called them.

When we bought our house, we had American Home Shield for about a year. We canceled it then renewed it. We've had it now again for almost two years. We've recently started using the home warranty as we've had things that started breaking all of a sudden. We made a claim when there was some kind of pump that went out. It had something to do with the panel. A-1 Wastewater Services came out and did everything they were supposed to. It went good and we haven't had any issue since. The only thing was we wanted to make sure this was covered with A-1. When we tried to call, it was hard to get through to speak to anybody at American Home Shield. Maybe it's because of the pandemic. We had to do it all online.

The hot water tank burst and water was all over the floor when I came into the room. I called American Home Shield and I wouldn't want the first guy that came out anymore. I had a gas water heater and American Home Shield had me bringing in chimney companies to do some other something to my chimney that cost more money. I know with other people that have had theirs switched out, they didn’t have to go through all of that. Even the chimney company people never even heard of whatever they were talking about. They didn’t even tell me what kind of company or who.

I had a split mini unit down in my basement and American Home Shield didn’t have anything on their website when you put in a claim. So I put it in as a window unit because it's up there on the top like a window. Submitting the claim was simple but there needs to be something there when you need to add things. If you didn't see what your problem was on your claim, I’d like to see that you have the ability to put it in there and explain exactly what's happening. The claim hasn’t been handled but it was through no fault of anybody. The contractor wasn’t able to fix it so AHS sent somebody else, and they didn’t do it so they weren't able to fix it. Then, AHS sent somebody else again and the guy figured out what was going on but he didn't know if AHS would pay for the repair because it was a burned-out motherboard.

The Steve Appliance tech did a really good job. I really liked the service. I put a garbage disposal in about a year ago, and that was when the dishwasher stopped working. It wasn't washing. The water wasn't draining because I put in the garbage disposal wrong. But then he told us exactly how to fix the problem. And when we fixed the problem, it worked fine. American Home Shield is great. It's saving me money.

I went in my daughter's room to clean it and I saw a spot on the ceiling. I assumed we had a leak from the toilet above, so I called Home Shield. It was a really small leak in the pipe. The tech from Lakeshore Plumbing and Septic came and sealed it. It was fabulous.

My original service call to American Home Shield was for two appliances. One was a dishwasher and the other one was a fridge. The issues have not been resolved. Although American Home Shield thinks they're closed, I reopened them this morning because the dishwasher, on the first run, it had another error message. So, that didn't work. As far as the refrigerator, apparently, the technician diagnosed the problem. Then the contract was somehow transferred to another appliance repair person. Techno Appliance came out, and they could not identify the problem because it's like a sound. It makes a really loud sound, and they couldn't find the recording of the sound. So, they said, “Once you've got a recording of it, we can make a diagnosis and come back out again.” So, neither has been resolved.

I have two homes and I have American Home Shield. I have a dishwasher they came out for and checked. The washer wasn't working right and so they came back and fixed the panel. But they couldn't get the parts for the dishwasher so they are going to get me a new one. I got ahold of them to check on what's going on and they said it's been okayed that I get a new one. The girl gave me the number to call and she transferred me to it. When I called that number, it was a three-hour waiting list. I one day called, I stayed on for almost two hours.

AHS is worth it. When I had issues with the fans and an outlet, I sent them an email to file a claim and I love their website. Then, they told me that the contractor would call me and text me. And the guy called me the day when he was coming. The service was good and he came on time. He was also very pleasing. But he couldn’t fix the issue, so we have to replace the fan.

American Home Shield did their job. They turned in the claim for the dishwasher. But the little company was so busy that they were a week out being able to schedule. I had a little conflict trying to get them out here. But that wasn't necessarily on American Home Shield or they need a few more people to service the warranty. But once the little company came, they were super nice. They were just slammed and busy. I always suggested AHS when I was selling real estate. American Home Shield seems to honor it pretty well and I haven't seen anybody disappointed with it.

Jones Electric had to fix the front panel of the dishwasher. So far, it’s working good. When we sent in the claim, AHS responded right away. We've had them for a long time and we've always been happy with the results. They've been there for us. So we've enjoyed having the warranty.

The seal on our refrigerator would not hold to keep the cold air in. It was letting hot air in. AHS sent some people out here to look at it, and the contractors said that they’d have to order the part. Then they’d come back and said the part was no longer available. Then, American Home Shield did a process to replace the refrigerator. They replaced it so, I got no complaints. COVID-19 has got everybody. Most of them were working from home, so the process took a while. But it all worked out. I got no complaints about the claim process. All of the contractors sent by AHS were good. It was a good experience with AHS. They were professional about the whole thing. I've been with them for 10 years and I don't have any complaints at all.

My air conditioner had gone out and when I called American Home Shield to file a claim, there were no problems with communication or conveying to them what I needed. Everything was handled properly and professionally. The service from the contractor was excellent. He came and asked what the problem was. He was outside, and he inspected the unit and fixed it. Everything is functioning properly as it should and I'm not having problems since he came out. It was an effective visit. Everything worked out beautifully.

I've been off and on with Home Shield for the last four years, but I grew up with them in my house pretty much my entire life. Morgan Henry found the fridge as unfixable. I've submitted the order form for a new unit. It went through a checklist. It was a very smooth and simple process. Even if Morgan Henry had been able to fix it, the workers were very professional in the way they came in and handled themselves. I like that Home Shield has the option to call back. But for those people that are just headstrong, like, “Estimated wait time, 45 minutes,” just to continue us. For me, it was, “Hey, you are 30th in line.” I know how many people are in front of me. I know some other companies do it. But I like the “Your current wait time exceeds this.” That way, people don't just care. It's like, “Okay, we'll help you when you're next in line.” An hour and a half later, it's like, "Okay."

The fan of the air conditioner stopped working. It happened on a Friday afternoon and we got the request in that Friday afternoon with AHS. We did it online and it was a pretty simple process. But they didn't have anybody to come out until Monday, so we did a whole weekend in Texas without air conditioning. When they came out on Monday, they replaced the fan and it works well now. The techs were friendly, too.

American Home Shield sent Patriot Plumbing for my dishwasher and my garbage disposal. There was leaking water out of the dishwasher and the disposal stopped working. Patriot Plumbing was great. They came in. They called us beforehand to let us know they were on their way. They showed up when they said they would. They worked really fast and solved the problem in two minutes. They showed me what the simple solution was.

City First Electric did a good job, but I still have an outstanding part of the claim since there are some things still that need to be fixed. That's not on them though. It's on American Home Shield. Apart from that, I did the claim online and the website was easy to use.

Keepin’ It Cool responded to me a day after I put the request in and then the technician showed up at a time that we agreed upon the day after that. He was clean, neat, tidy and he knew what he was doing. He ordered the parts they needed and we discussed when he'd come back. He came back the next day ‘cause he got the parts right away and then he installed them and cleaned up. This was the first request I ever had and up until now, American Home Shield has been great. I did the request on the phone and the number I have is the same number you call to sign up. I spoke to the person who's gonna take my information to sign me up and then they turned me over to somebody else and it went fine.

The first time that South Cooling went here, the attic space was really very limited for them. So, they went a second time two days later and they had to cut the ceiling to open it through the gap. The techs were on time and professional and so far, the AC is good. Everything has been fine with American Home Shield. Every time that I have a claim with them, they take care of them right away and they cover what they promise.

Submitting claims to American Home Shield has been very easy. Their contractor, All Comfort Specialist, came out for an AC issue that I had. They were scheduled to come on a Tuesday afternoon and instead, they were able to come Monday afternoon. That was great because it was 84 degrees inside our house. The first time they came, they replaced the condenser and the fan motor. Those broke again so I requested a revisit. The techs came out again without me paying a new charge. They found that something had shorted. The wires on the condenser fell off and burnt, so they replaced those as well. The AC has been working fine since then. So far, AHS has been good for me. They've replaced the motor on my swimming pool pump as well as my garbage disposal. They've also been out four times to fix my air conditioner.

It's very difficult to submit a claim with American Home Shield. I called in on the 26th of August. After seven business days, I still had not heard back from the provider to get the doors keyed. I finally just cancelled it as I was leaving to go out of town. I had called into American Home Shield two or three times saying I've never even heard back from the contractor. When I did that, they were just smart** to me.

My garbage disposal was not working. Carolina Plumbing & Drain had to replace it because it was cracked. The tech was amazing. He did really good. The only difficulty was on my end understanding what my warranty covers. I have to look at my home warranty and figure out how to do it. But once I got online, it was pretty easy. It was like an app. Quick and to the point. Using Home Shield was a great experience.

The hot water heater was broken and All Points Plumbing came out. I told the guy what my problem was and he replaced it. It was nice to have somebody to call and American Home Shield took care of finding who to come because I'm new to the area. However, I don't think that I paid any less than I would have if I didn't have the Home Shield. Every time I call, I have to pay $75. Apparently, all they covered was the labor of the people. I don't see a lot of benefits except for the convenience of just having one person to call and then they tell me what company's coming which I could do myself. The house is covered until July. But I don't think I would pay to keep it afterwards. But I only have this one incident to go by. Then the tank was covered because it had gone out and it was still under warranty.

The heating coil of our unit was old and it needed to be replaced. I called Home Shield and their rep was fine. The same can be said about the tech who came. he was with Appliance Smart Repair. He took precautions required by law such as face mask, gloves, and social distancing. With this claim, I pre-ordered the part myself. Our unit is working fine now.

Taz Plumbing came out for a bathroom sink that stopped draining properly. They snaked the drain out and their service was great. I joked about how quick they called me. It was within 12 minutes of me filing the claim. American Home Shield was very good.

My air conditioner stopped working and I did the claim online then I heard from somebody the next day. The tech was great. It was apparently an easy fix. It went good.

The AC wasn't working and A-US Air of Texas came out. They said that something needed to be fixed, so they did that. But after they changed out that part, the house still was not cooling. And they had to come back multiple times to fix it, about four visits in total, and we were without an AC for two to three weeks. They came out most recently to clean the coils and the AC is working fine now. The techs sent out to me were really good, too.

The tenants called and told me that their air conditioner stopped blowing at the rental house. The guy from Blizzard Air came out there the next day after I filed the claim and he was able to take care of it very quickly. He ordered the pieces and then came back two days later and installed everything. Now it works better than it did before. I was very happy. I've used American Home Shield three times already and each time, I've always been really impressed with the service. If anything goes wrong, I won't have to come up with thousands of dollars to fix something with them. I've already recommended you guys to a couple of people and I am even thinking about putting a couple more of my rental properties on warranty.

When filing claims, I call and do things over the phone. I have done them online, too, and both are fast. I'll talk to a person, he'll give me the information and tell me who's coming out, and they should have a badge on and all of that. I always get a pretty good quick response from American Home Shield on whatever problem I've had. It's a reliable service and they always get things fixed. The only thing that I don't like is I don't get a copy of the receipt so I could say that I had this done at this time and this is what was wrong. The contractors just take care of things and then they're gone. If I was able to have those for my records, I would like that.

We had an issue with the dryer. The first two contractors who came were horrible and I didn't like them. I had had the one guy out to supposedly work on the dishwasher, then he came out on the dryer, and he said he’d fixed it. He was rude. He messed it up. He had pulled out several bird nests in the vent but he did not finish cleaning it. He kept saying that the dryer works fine. Well, of course, it didn't, and then it totally, absolutely quit. He was the same guy that told me I needed a new motor for the dishwasher. Then he went back to the company and said that there was nothing wrong. I gotta call for the things to find out and I said that it was not working right. AHS then sent out GE and the guy also said that I needed a motor. Then we had a new trap duct vent cover put up.

A Good Connection Electric did a very good job. They turned up when they said they would. They looked at what needed to be done and explained it to us, and went ahead and did the job. They wore masks and they had protected stuff. They put on the boots as well. We were happy. We've used AHS about four times and they fixed the issue each time. It takes a few days to get it organized, but that's okay. If I call them, within two or three days normally, they have someone assigned to me and that someone contacts me. Then he comes out and do the job.

The tech was here for about 30 minutes. He was very courteous and professional. He was able to repair the existing AC unit. We really liked him. It was my first time making a claim. I've had other home warranties before, so I was a little apprehensive at first because you have to enter your credit card information and pay. You pay them for the service fee versus paying the tech when he comes to your house. But in retrospect, it was extremely easy. It was all automated. It was a great first experience.

The fan of the heater wouldn't go off. A guy from Vail Heating came out. He opened up, looked at it, and ordered the part. Another guy came back to put the panel board in. They had masks on and were both polite too.

It was very difficult submitting a claim with AHS. It took me four weeks to get through. I spoke with representatives and they sent somebody down. That person was incapable. He did a lot of damage with my air conditioning. When I spoke to American Home Shield, I said, "You have to send somebody that knows what they're doing," so they sent somebody else. The second contractors were excellent.

My refrigerator was broken and it wouldn't come on. A Town Group was the contractor given for my refrigerator claim and everything went very well. The technician was very professional. He thought about the requirements for COVID and wore his mask the entire time in my home. He explained what he thought the problem was. They ordered a part then came back and fixed the refrigerator. I was without a refrigerator for over a week and I threw stuff away. Now, the refrigerator is working well. With American Home Shield, it's less expensive than having to pay straight out of pocket to have something repaired.

When my oven was not heating up, everything was done online when I submitted a claim to American Home Shield. For the most part, submitting a claim has been simple. However, if I have any questions, it's very hard to get a hold of someone from AHS. Still, my wife was impressed with the service provided by the contractor they sent for the oven. He was able to fix the problem within the day that he came.

I had an AC issue and Feels Good Air and Heating company came out. The guy made me feel really comfortable. He knew exactly what was happening and he explained it. Even on the second time when he had to come back out, he knew exactly what the problem was and why the problem came back. He was very professional and knowledgeable about his job. He and his assistant both wore masks and they put on the little footies over their shoes before they came into my house. I feel great about American Home Shield and I'm glad I have it. They've been a real help to me since I've been a homeowner. In my first home I purchased, I never had any complaints and the service that they provided and the warranty were beneficial to me.

The contractors that came for our heating issue resolved it. I got lost in the shuffle a little bit. He needed to pick up a part because it wasn't readily available. Then he got really busy because it took a little digging on his part to find it. But in the end, it all worked out 'cause they got everything back online before the cold weather hit. AHS is good. I've had three claims over two years. We bought an older home. The first one was horrible and I complained. Now, I get treated great completely. They couldn't be better in my book.

I had a hot water tank that went out and that was a fiasco. It was a game and I hope I never see the company that came again. They told me that there was wetness in my walls. I can't crawl on the walls and see but I didn't believe them. They took forever to finish. They called another sub-company to come and do this part and another company had to come and do that part. But overall, I would recommend American Home Shield. The service has been great. I'm elderly and disabled and we had high temperatures. We've been breaking records all year. The one person I spoke with about the AC understood that and got me service the same day. That was amazing for this time of year. The contractor was here a few minutes. It was a part that was needed and he had it on the truck. Everything went fine and I haven't had a problem since. He had shoes covering which I appreciated. He took them off when he went outside which some of the stupid guys don't do. He also had his mask on.

I've been with American Home Shield for three years and I’m satisfied. Submitting a claim is smooth and besides keeping the rate the same, everything else is good. I had an LED light on the temperature readout on my refrigerator and the upper left corner light wasn't lighting so you couldn't see the full number. I filed a claim and they sent Appliance Protection. I had them before for a couple other issues and they do the repair well but it takes a length of time for them to process, get the part and then to come back out. Their answering machine or to call them back is rather difficult. Sometimes their mailbox is full or it just rings.

I noticed that you never reach someone if you try to call to set the service up. One time, I reached someone and tried to set up the appointment for the AC person. It was in the afternoon and asked where the rep was calling from and what country. It was from Pakistan or Philippines and I thought that was kind of odd. Also, they asked me for my credit card information, which I didn’t give them because I told them it was on file. I had a problem with that one.

Updated on 11/07/2020: My 17 year old refrigerator was serviced 5 times by 2 different companies and had numerous parts replaced and rebuilt and still kept failing. Finally, Robert **, AHS Social Media Specialist, contacted me to say they will pay $3000 for us to purchase a new refrigerator and even sent that to me in writing. He stated I have to contact him so his department can reimburse me. I have emailed him several times now with my receipt for a refrigerator that exceeded the $3000 limit and now... crickets! This company is a complete scam. If you don't reach out to me and reimburse me AHS, I will be taking you to court! Run, don't do business with this company. Absolute worst company out there!!!!!!

I had trouble with my AC. Saturday afternoon, it started getting very hot in here. It was about 100 outside. I called American Home Shield and they gave me Barnett Air Conditioning and Heating to call. I called them and this nice lady said they couldn't be out till Monday afternoon between 1:00 and 5:00. They came about two o'clock in the afternoon. It took the guy three minutes to put a new compressor in and it worked ever since. Then one time, my washer broke and the contractor had to get the part at American Home Shield and give it to the plumber. I feel if American Home Shield would just let the plumber fix it when he came out, it would be better. That's the only time that happened though.

Initially only the Contractor AHS hired resolved our concerns. However, AHS has since reached out and made a good faith effort to help soothe our frustrations.

After purchasing coverage for my home, my A/C unit went out on Friday July 17, 2020. I contacted AHS on Saturday July 18, 2020 at about 11am, after I had an A/C repairman come and advise the repair would cost more than the $100 copay. AHS advised a repairman would be at my home within 24 hours. On Sunday at 11am I received a text from AHS advising my repair would be complete by 5pm on Friday, July 24, 2020, then that was changed to 5pm on Monday, July 27, 2020. At 5 pm on the 27th no one had shown or called. AHS was contacted and I was advised that the repairman had not responded to them and no other repairman was in my area and I'm less than 1 hour from Atlanta GA. AHS advised I would have to find a repairman and pay out of pocket, but would be reimbursed after submitting my paid receipt. The receipt was submitted at 8am on Tuesday, July 28, 2020.

I have had AHS for quite a while and have been overall satisfied. Prior to today, I would have given them 4 stars. Not 5 because I've been concerned with a few contractors in the past. This time I had an electrical issue. The contractors were extremely thorough, spent a great deal of time troubleshooting and then left. They felt they needed to cut sheetrock and weren't authorized to do so. This was a week ago. I have contacted AHS 3x since then and still no further communication nor resolution. I have EXTENSION CORDS powering part of my garage so that my door opener works. I even had a supervisor take a look. Still no word back. At this point I am going to move forward on my own dime to resolve my issue without AHS. Sadly, this is the first time that the issue felt somewhat major. Keep that in mind.

Stacy is a real problem solver! AHS is lucky to have her on their team. She listened to the issues I had with the company and the way they chose not to honor the service they are selling. I was so disgusted with them. Thanks to Stacy, I am more satisfied with the outcome of the repair expenses. Awaiting much needed reimbursement funds.

It’s always easy to file a claim with American Home Shield but it’s hard to file online because of the password or my questions to reset. I answered the questions correctly but it wasn’t the question that they’ve got. I don't understand that so I call and I can talk to someone. Once I get somebody on the phone, and we get it started, somebody's here. I don't like being frustrated, arguing with the computer, telling me I don't know where I was born, how old I am and my parents' names. That's the only part I had that drives me bananas.

Filing a claim to American Home Shield was very simple. I did a claim over the phone, and their rep was very good. The claim was for the AC unit, and At Your Service came out. The issue was something I could troubleshoot. When the guy came by, he said, "Yeah, that's pretty much what it was. Problem is that it's been so hot that it's no relief at night that these air conditioners are just running non-stop." He had gloves and a mask on and he made sure he was well over six feet away. He only had to come into the house and go in the basement. He also put on shoe protectors when he came in the house.

American Home Shield is good but not excellent. I started the claim for my water heater online and then I followed up with phone calls. Choice Plumbing had to wait for about three days to get it approved by AHS. Then I had to wait about three days for the water heater to come in and we had to schedule the appointment. That was why it took a good week to get the water heater installed. I would have preferred for the part to come in sooner, but it wasn't any fault of Choice Plumbing. They installed the water heater just fine and they wore masks when they were here.

Submitting claims with AHS is normally pretty simple and recently, I had a very good experience with them. We have an air assist toilet and the tank was not filling with air. We called AHS and they assigned R K Plumbing Heating & Cooling to us. The tech came out in a timely manner and he had it fixed the next day.

The technician was great. There was frozen ice on the floor of the freezer and though it wasn't what he thought it was, he did repair it. It was a clogged drain line in the freezer and everything's fine right now. We did have another experience with American Home Shield. Our 14-yr old air conditioner stopped working. We weren't surprised but by the time they sent somebody out, we had water leaking on the ceiling of the garage and we have a water leak on the ceiling in a hallway.

I realized my electric bill was going really high, about $100 and something more a month and I have a Nest thermostat. So, the AC was running how it should and how it's been for the last couple years. I called AHS out to see what was going on. Freedom Heating & Cooling was sent out and the guy said I was slightly low on Freon. He just checked the outside condenser unit. It's been relatively cool in St. Louis, so I haven't been running the AC and I won't know if it's working till I get my electric bill. It doesn't seem like it's changed much though. So far so good. It's nice having someone that can help fix stuff for 75 bucks for a deductible.

North Coast Group was great. They were so professional and they were there when they said they would be. The tech had the problem resolved very quickly. The garage door would open without you even knowing it was open. You'd hear it in the middle of the night or you would close the door and the garage door opener would come up sometimes. It would go up and down and up and down. It was scary. Finally, what we had to do is get up there and pull the plug on the garage door opener. All it was was the actual switch. So, it was a quick fix and it was well worth having American Home Shield.

I was in the basement with an electrician at the time that the first-floor tenants were taking a tub. All of a sudden, water was pouring into the basement. It turned out to be an overflow. When I told the tenant I put in a claim and the contractor was gonna come fix that, she said there were a ton of other things that didn't work. This is this is a new two-family for me that I had recently purchased and she said that the faucet in the kitchen sprays water out everywhere when you turn on the sprayer. Also, there was something wrong with the toilet. I placed two claims and the plumber took it from there. He called American Home Shield and told them what was wrong. The plumber found so many things wrong that I reached the limit for my plumbing. But when I signed up, I didn't even know I had a limit. That wasn’t great.

The spinner thing on the bottom of our dishwasher wasn't spinning. Then the water wasn't leveling right. When I submitted a claim with AHS, I sat about an hour to an hour and a half on the phone waiting for somebody to call me back. 'Cause because of COVID, it took them forever. The contractors told me they'd be here before noon. He got here about 11:45 AM. But he didn't call me and he startled me when he was at my front door.

The garbage disposal was leaking under our sink. We filed the claim online and the American Home Shield website said that we needed to contact the contractor for scheduling so I called them up. The guy said they hadn't gotten anything but he was gonna check something. He called back in a few hours and told me that he saw the work order. They came out, cleaned out some pipes and thought they had fixed it.

Every time I called American Home Shield, they answered. We got people out here and they who took care of everything. It's been pretty great. This last time, the thing we had someone out for wasn't working. The contractor fixed it and it worked then. But that's not American Home Shield's fault. They send people out.

I do recommend American Home Shield to family and friends. It's provided some value. I got my fridge and my washer and dryer replaced last year and they've been great about it. I've had to submit the forms and do it, and that's been pretty good. I have kinda like top-of-the-line LG appliances and when they replaced them, they said they offered a Maytag. The Maytags are a little bit cheaper and they were telling me it was the same thing. But I have noticed that with the amount that they gave me, I did have to downgrade a little bit not necessarily in quality but at least the brand. If you go to Lowe's and buy an appliance, sometimes, LG fridges are $2,500 and the other ones are cheaper.

I've had AHS for a minimum of 15 years and it's been wonderfully beneficial. It's saved me a lot of money. I've recommended American Home Shield to anybody that wanted to listen. Recently for my claim, the contractor's initial run here was fine. He was a very polite man. I'm waiting for him to come back and do the actual repair. It was a ceiling fan, and so it had to be purchased.

There was a part that was burnt and messed up in my AC. I submitted a claim with AHS and it was pretty easy. Then, they sent out the techs from Budget HVAC and they fixed what was happening. The AC is running well now. All in all, my experience with AHS was great.

The garbage disposal went out. American Home Shield sent Draingo came out, and everything went lovely. The techs were keeping their distance and they wore masks. American Home Shield is a pretty good service. Submitting a claim is not difficult. You can do it online or you can call.

I have my home and I have a rental property with American Home Shield. I've been pleased over the years with both properties, but I'm not pleased with my last call, which was an issue with the ductwork. The ductwork came down because of the age of the home and I was trying to get them to cover it. I had two contractors come out and both of them told me that American Home Shield doesn't cover ductwork, but I felt like American Home Shield does. With the first contractor, both of the departments weren't aware that it was a crawlspace under the house. They were also unsure if ductwork repair would be covered, which is why I called American Home Shield and asked for someone else to come back out.

I had an appliance issue and American Home Shield sent MC2 Appliance Services out. They did repair it. It’s running okay now. It’s just like there is another button there that wasn’t working very well, but the tech said that that one wasn't covered with AHS. I didn't know there was a distinction when I was signing up, but it wasn't an issue. I spent three minutes trying to manage it, turn it around just a little bit and it clicks. I would love that to be replaced but he said it’s not covered. The main issue he was here for was covered.

With our most recent claim, Quality Services came out and were very careful. The guy had a mask on. He may have had gloves on too. He also kept his distance for me. He was in and out as quick as he could and fixed the microwave. I didn't have to sign anything. He did everything just exactly how he should. It was great. So far, American Home Shield has been excellent. I know that some of our neighbors in our neighborhood have the same type of policy through American Home Shield and they've had some issues, but we have nothing but good things to say about them.

The folks in the front line, the customer service folks, are in a tight spot to try and satisfy customer requests however I don't hold their management at that organization in high regards at all. They hide behind their front line people who take all the heat and then their management squeezes every last penny of profit they can.

American Home Shield is not too good with air conditioning. I live in the sticks and the closest contractors in our area say they would never do business with American Home Shield. They hate them because AHS lowballs them. For my AC claim, AHS had to send someone from 70 miles away. AHS just kept wanting to patch my unit that was 20 something years old for five years in a row. Air conditioners are high-dollar items. I had to pay for half of the cost for the replacement unit I got. I told AHS to tell me how much they would pay their contractor to come to my location and put that down towards a new unit for me. They agreed. More recently, we had a leak coming from a pipe. My wife notified American Home Shield and they sent Hardy Plumbing Co. Things have been okay since they came out.

I moved here in November, and the woman that sold me the house included American Home Shield with it. I called for my AC but I couldn't get through, so I did the claim online, which was easy. Ohohna came out and it went very well. The technician gave me a lot of information on what he was doing and I stood there and I watched him for a while. He cleaned out the entire AC unit ‘cause it was filled with mud, then filled it up with Freon and explained a lot to me. It's an older unit but it's working better.

Suffolk Appliance Parts came out a couple of times to fix the dryer and the last time they came, they couldn’t fix it. They said they gave Home Shield a notification that they cannot fix it and Home Shield is supposed to call me back about it. I got a message on my phone but they said they're gonna contact me. There was something about the information being wrong in the system and they were supposed to get back to me last Monday to let me know how they were gonna resolve the issue. I have not heard anything yet.

The pilot light kept going out. We would relight it and then it would go out so we weren't getting any hot water. AHS sent Immediate Response Plumbing & Rooter Service. The plumber said he thought there was a little bit of water in the pan and leak in the water tank, which was weird for us because it was just replaced not six months ago. But he said we'd have to get a new one. That day, AHS approved it and we scheduled a time for the people to get a new one. We had to pay $100, which I was okay with. I just thought it was a little not fair ‘cause we just replaced the water heater not such a short time ago. But everything went smoothly. There was one air conditioning company that they sent out that I didn't like. I called AHS and told them about it and that the company ripped us off and suggested things that weren’t needed. AHS quickly changed to another company and sent the other company right out.