American Home Shield Reviews

I submitted a claim with American Home Shield online for our water heater that went out. The plumbing company that came out had done some work for us before in the past, and they were great. Our water heater has been good since they were out.

I submitted a claim over the phone for my air conditioner to American Home Shield and though the representative whom I spoke with was great, the whole Home Shield is a nightmare. It should be illegal as it is a bait-and-switch. The reps fail to tell me that each time, I'm gonna pay $75 then the contractor doesn't call me back for two days. When they do, they tell me that they can't come out for a week. Friends of mine who've had American Home Shield tell me not to even bother using them and call someone from Angie's List instead. American Home Shield has a terrible process and I can't speak to anybody. I'm done with my claim with the air conditioner and I'll deal with it with competent people.

I’ve had problems in the past with the company that American Home Shield sent out where I din't wanna call and use the insurance because I didn't wanna deal with those people. But the guys that came out to repair the heater on my pool were great. They did a great job. They came out when they were supposed to. They were nice people, attentive, and easy to work with. I recommend them. In fact, I’ve called them for stuff that wasn’t connected to the warranty because they were so good.

We were happy with our experience with American Home Shield where they sent Sears out for a refrigerator. That was a good job. The refrigerator wasn’t running. And Sears repaired it and it started working. When the contractor was here, it had not been hooked up and we did not know that it wasn’t working. And he got it running, but the icemaker has not proved out like it should. It is not working good right at the moment. We’re trying to figure what it is but so far, it hasn’t worked. We may have to call back.

American Home Shield really helps me with a lot of things that go wrong. I recommend them. I call to submit my claims and they do the process good. I just don’t like the waiting, which is the time when they give you appointment. If they give you a time from eight to five, you have to stay and wait around and that’s an all day process. And when the contractors finally show up, it’s always at the end of the day. When my washing machine wasn’t working, American Home Shield sent Sears from Longview. The contractor was pleasant, told me what my problem was, told me how long it’d take, and they ordered the part.

A fan motor gave out on one of my AC units. I submitted a claim to AHS through their app and did the steps required of me to do. The app called the contractor, set up an appointment and everything was set up in ten minutes. The receptionist at Dr. Cool was really nice and so was the actual technician who came out. The few questions that I had, they answered. Also, I've heard a lot of different stories from family members having to have to wait for parts. This time, as soon as the tech arrived, he said the issue was the fan. At the same time, he came in with a brand-new box with a new fan. He put it in the same day. It was a good experience overall.

My mother called and told me that the air conditioning in the home that I had in Alabama wasn’t working, so I submitted a claim online with AHS. Their website was easy to navigate, very good looking, and clean. Even the most handicapped people with internet can figure out how to submit a claim on it. Then, Myers Comfort Specialists of Montgomery immediately came out. Initially, they thought it was the fan, but it wasn’t. There were some other electrical issues with the AC and they took care of that.

We had our air conditioner quit working. I sent an email to American Home Shield around 4:00 in the morning, and then I got a call about 8:30 and Grace Air & Heat scheduled to come out at noon. They were very professional. I’ve had American Home Shield for a couple of years now, and I had been very satisfied with air conditioning work. But not so much with the plumbing work we had. The contractor was very dishonest. I reported them and told American Home Shield to not ever send them out here again. But overall, I've had a very good experience with American Home Shield.

Our AC stopped blowing cold air and we submitted a claim online to American Home Shield. It was a super easy process. We called on a Saturday or Sunday and on the Monday thereafter, their contractor called and said that they had a spot open on Tuesday. They came over on Tuesday morning and explained the problem to us. I felt pretty good about their work when they were done.

I had an issue with the refrigerator and when I submitted a claim with AHS, a serviceman came out and inspected it. He discovered that there was a relay in there that was faulty and it was tripping. So he replaced that, started the refrigerator up, and the compressor was running. We thought that it was fixed then he left. But that evening, we looked at it and the refrigerator wasn’t getting cold at all. It was the same thing in the morning. So, I called Al’s Appliance and told them that the tech was out here, replaced the relay, but that didn’t fix the problem. The service guy came back out here, looked at it, took the back off and touched the compressor. He said it was quite hot and that was bad. We ended up having to replace the compressor but in order to do that, they had to take the refrigerator into the shop and do it. But they gave us a loaner and I was totally satisfied with the response and what we got. Overall, it was a great experience.

American Home Shield sent A&M Valley Appliance Repair for our washing machine claim. They did a reschedule once but that was not a big deal. Other than that, everything went fine. The contractor was good. He checked everything that I asked him to. We had another call. A guy came today for our refrigerator, and that was excellent. We called and he was here in about 48 hours. He did a good job and was right on it.

In our master bath shower, the hot and cold water pipes were reversed. So, when we think we're turning on hot, it's actually cold. We filed a claim and American Home Shield's contractor, Two Bald Guys came out and did fine with what they could do. However, they weren't able to fix the pipes. There were some issues about putting in another water line and the faucet was backwards. They said they may have to cut Sheetrock out and turn that valve around or cross the plumb lines ‘cause they were going on opposite directions. Currently, they’re supposed to be giving us a bid on doing something outside the warranty but we haven’t heard back from them on that. Even so, we're satisfied so far.

My air conditioner wasn't working. I submitted a claim online to American Home Shield and navigating their website was okay. When I called their contractor, they tried to accommodate me as fast as possible because I told them that it was so hot and I needed to fix the AC. They said they had an opening that day and asked if I would be willing to have a tech come. When their tech arrived, he reviewed carefully what was going on and explained how it works. He told me what I should do. He showed me the tools that weren't working as well as evidence of what the problem was. Thereafter, he replaced the part and reviewed the most common problems people always have. He then said things were okay and since then, the AC has been working perfectly.

I called American Home Shield to file a claim for the air conditioner, and then they gave me the name of the company that was gonna come. They also gave me Ace Heating & Cooling's number, and I called them myself, which I tend to do. And I lucked out. They actually came the same day within an hour of the call, which was unusual, and they fixed the problem. The tech told me that he would need to follow up with something else, and he was back on the following Monday and he finished it up, but the air conditioner was running already. Ace Heating & Cooling was awesome. This is the best experience ever.

I sent in a claim online to American Home Shield when our washing machine was not advancing. They got back to me pretty quickly and then the contractor came out and checked the machine. It was an old machine and they didn't have the parts, so the tech said they would have to replace the machine. After that, I tried to get in touch with American Home Shield, but they had a long wait line. They finally got back to us yesterday saying that they would be contacting us about getting a new one. So, it took a while after we found out the problem.

I had a refrigerator problem and the guy that American Home Shield sent out knew exactly what it was when we told him. He was very professional. He knew what he was doing and he did it well. But we had about a five-day wait until they got the part and got it here, and then got the tech here and installed it. So, we were without the refrigerator, and we lost several hundred dollars’ worth of food. It just went bad on us. I told American Home Shield to overnight the part so the tech can fix the refrigerator, but they said they don't do that. There wasn’t any flexibility in the process that I could determine, which is not customer service orientation. We have paid a lot of money into American Home Shield, and I’ve been one of the customers that have signed up because I believe in them. And I was disappointed.

The claims process with American Home Shield was smooth as always and amazing. The technician from Piedmont Total Air Care was supposed to come out on Wednesday but they came on Tuesday afternoon. He had an opening and he called and asked if I would mind them coming that same afternoon. He was there in the time frame that he scheduled. He was very helpful, informative and knew the job. He diagnosed my problem and repaired it. The appliance was up and running within 20 minutes. I have no issues and I get quick responses from AHS and any technician they send out.

I've never had a problem dealing with anybody on a claim with American Home Shield. It's always been easy. We just discussed the nature of the problem and they instructed me that there would be a charge for the deductible that I'd had to pay, and they were gonna dispatch someone out to take a look at the problem. Both mine and my father's properties are tied. It's easy because, in American Home Shield's system, it doesn't differentiate which property is getting dispatched to. It has been a while since I've had a claim with them. But my father had three different claims in the last four months. The claim for the HVAC was handled very quickly. They helped in getting it all straightened out. And the HVAC has been working great.

I made an appointment with American Home Shield for my AC unit and paid the $100 deductible. The first tech from Fast Response Heating & Cooling who came out said that there was absolutely nothing wrong with my unit and that it looks great. We've had the unit for 15 years and we know it's supposed to keep the house cool. However, my house is very hot so after a few weeks went by, we called back to say that the AC is not running. A different person from the same company came out but was very late. Once again, that tech said my AC unit is fine. They don't see anything wrong with the blower. They don't see any leak in the coolant.

Sigmond Plumbing unplugged my pipe but I’m still having an issue. I gotta get a camera in there as I may have a busted pipe underneath my house. American Home Shield doesn't cover that, but the experience with the other part was great and I’m satisfied. They were very respectful and the tech was very honest.

I put out a service request with American Home Shield for our AC unit which wasn't coming on. They literally called us within the next 15 minutes after we put in the trouble ticket. The contractor who came was good and the overall experience was great.

The air conditioning stopped working, and nothing was getting out. My husband submitted the claim to American Home Shield and they told us that somebody would contact us within 24 hours. Walker Air Conditioning called us and they set up a time. The compressor was burned out, so they needed to replace it. They contacted American Home Shield, and American Home Shield ordered one. And when it came in, they put it in. They were great, but we had a few problems after that. The air conditioning was still not cooling and then two capacitors burned. So they fixed that for us and it took more Freon. And right now, it is wonderful. We would definitely recommend American Home Shield. It was easy to contact them and to get a claim started.

Our air conditioner wasn’t working recently and I made the claim over the phone, and the American Home Shield rep that helped was satisfactory. The contractor came out in about two days and in general, they were good. They had some problems locating what was wrong, but after seven visits, they got it corrected. So far, the AC’s working fine.

Our refrigerator started leaking and we found out that the water line was broken somehow. We turned it off, but then the gentleman from Hornet came out and figured out what parts were needed and replaced the parts and fixed it. So, we’re very happy. It was pretty simple to send in a claim online to American Home Shield. But sometimes, I get a little worried if you can’t get very specific online. I didn’t know if one of my claims was even covered because the online form was so broad. It just stated electrical. When I had a problem with a light fixture, I had to call somebody to find out if a light fixture came under electrical or something else.

My most recent claim was the cooktop on my stove wherein the flames weren't lighting, and everything went good. I called American Home Shield but I ended up booking online. It's pretty easy, though sometimes what you're looking for isn't listed, so you're forced to call even though it's covered. The contractors that came were awesome, and now the cooktop is working perfectly.

We've been with American Home Shield for three years now and we’ve never had any problem. We have had Coastal Appliance out three times and they’re fantastic. I did all three times online and the first time, it was the ice maker. The second time, it was a seal around the freezer. They had to come back out because it was something else to do with the freezer. They use a text service and they do a callback, and they’re very prompt and professional.

I called American Home Shield and talked to a representative to file a claim for my garage door. I had no problems. It was done quickly and appropriate. And the contractor came out, and within 10 minutes, my garage door was fixed. And everything went great.

I filed a claim for an air conditioner and American Home Shield had a contractor out in a couple of days. They're on time, and they're good guys. They explained what caused the issue and what was needed to be done to fix it pretty very well. They had to come back a week later, took 15 minutes to do the repair, and the unit has been working great.

When my garage door wouldn't go up or down, I called American Home Shield and submitted a service request. The tech came and he was very good. He got everything fixed and was on his way. Every time we have a problem at home, I usually pick up the phone and call AHS or my wife goes online and every time, the issue is handled in a timely manner. The reps always say that someone would be in contact within a couple of hours or the next day, depending on what time of day it is. I've had one group that has come out that I'm having issues with but everybody else has been great. Their service is great as well and I've never had a problem with them. As a matter of fact, I told a few people at work about American Home Shield and they signed up with AHS.

American Home Shield seems to make it easy to apply for service request and they send good people. I recently filed a claim for a plumbing issue. My faucet was dripping and there wasn’t any water pressure and it was taking forever for the hot water. And then, you could turn it on but very little water would come out. I put the service request in at the end of the week. So, it took a few days, but the next week, Al Farnam called me right away and they could get in that week. But then, the tech had to come back because he needed a part and to get okayed to put the part on. But then, he came back the next week. He did a really good job, he explained to me everything, why he had to do it, what was going wrong, what I could do to keep some of it from happening again, and I appreciated that. I've been really pleased with the service and the people they’ve sent out and I'll use those people again if I have an issue come up that’s not covered.

AHS has always been really quick and efficient. So, I really appreciated them getting to me so quickly. I submitted a claim recently when our air conditioning unit wasn't cooling down the house. I got home from work, and it was like 85 degrees in my house. So, the fan was just blowing and blowing, but no cool air was coming out. I guess the capacitor went out, and they had to replace the capacitor. When I filed a claim to AHS, it was set up for service for the next day. And then, the contractors had the part with them. They took care of it quickly, like 10 minutes. There were two contractors that came out. They were very nice, polite and professional. They let me know what they were doing and it was a job well done.

I was having trouble with my air conditioner as it wasn’t blowing cold in this one room. It was cold in all the rooms except for this room where my grandkids stay. When they came over, they were saying that it was too hot in there. American Home Shield sent out AAA All Brands Appliance. The gentleman from there was very nice and polite. He explained to me that it seemed to be an air duct problem and that it wasn’t covered by American Home Shield, so I kinda just wasted $125 for nothing. The contractor felt very bad and was very apologetic when I told him that I should have known about that before I got charged a 125. He was only here for 10 minutes.

One of the toilets in the second floor was leaking around the base and it was dripping down into my laundry room which is on the first floor. I called AHS, explained my problem, and the rep I talked to was a nice person. I had two problems and AHS put me through the right people. Then a kid named Nick from After Hours Plumbing came out and he was an outstanding guy. He did all his duties professionally and he was on time and polite. He was a smart kid and he did everything he could for me. He fixed the leak and I was very pleased with the results. And so far, I haven’t had any leaks since the repair. I'm also very pleased with AHS. Every time I’ve ever called, they have been great.

When American Home Shield signs you up, they're like, "We cover this even if it's wrong." But t's almost like they find ways not to cover you. The air conditioning wasn’t getting cold recently and I made a claim online for it. Jake’s Heating and Air gave a time, and I was out of town and was making sure I was back for the appointment. They ended up coming an hour and a half later, and they denied the claim as they said the AC was installed improperly. Another thing I was upset about was I was trying to find out about the service because the contractor that AHS was gonna send out, when I looked them up on Better Business Bureau, had a low rating. I asked them, “Can you send somebody else out?” And they said no. I was like, “Can I talk to your supervisor?” They had me on hold for 30 minutes, and the supervisor never called me back. That happened twice. They did help out with a dryer roller repair, but barely. It doesn’t seem worth it.

AHS is undoubtedly the worst company I have ever dealt with. They were absolutely useless in dealing with my stove. They refused to pay their own contracted service provider (who eventually ate they cost). The customer service was total avoidance behavior.. Do not do business with them.. Their track record is supporting evidence. Huge number of complaints.

DO NOT EVER CONSIDER THIS COMPANY! I struggled with you for over 5 years. The final blow was yesterday. I tried to get my AC fixed. You kept sending the work to a company 2 HOURS away from me when there were plenty of companies near me. This was going to make me have to wait 5 DAYS to get my air fixed. I tried to explain to the non-English speaking customer service to no avail. I had to hire someone else that fixed it in less than 5 hours after calling them. Not only did AHS charge me $100 deductible, but refused to let me speak to a supervisor, canceled my warranty, and had the nerve to charge me $56.99 for cancellation fee!

I've had nothing but problems with this company since I started the warranty service. They contract with a limited number of providers in my area (Illinois). The last incident I had with them involved issues with my heat. They sent a technician to my house who immediately walked in and told me he doesn't service my brand of furnace. They still wanted to charge me although the provider never did any work AND they never dispatched another provider. I had to hire my own company to do the work. When I called to cancel my service, I was assessed an administrative fee to cancel. What a joke! They conveniently buried this little tidbit in the middle of the contract but they don't mention it upfront. They should be paying me for staying with them as long as I did. Save your money. There are other warranty companies that don't charge as much for a service call and you don't have to pay to cancel.

My AC was finally replaced and I now have AC again on 8/15/19. Thank you AHS for approving the request quickly.

5 weeks ago I notified AHS that my old washing machine was leaking transmission oil and ruining my clothes. Ten days later a technician came out from GE to say the part was no longer made. Three weeks later, and numerous annoying phone calls that I made to AHS, nothing. AHS never called me although each time they said I would hear something back from them within 24 hours. I was getting a different story every time I called. After being on the phone for an hour last night, I was told another technician has to come out to look at the washer. It is 30 years old and the serial number is no longer legible. The GE guy recommended replacement but AHS wants this different technician to come out and find the serial number. I find AHS to be extremely incompetent and will NEVER recommend them to anyone!! The worst service EVER!!

I've had my washer fixed 2 times before they finally agreed to replace it. I can't get any information because I have to wait 45 minutes each call just to get dropped not to mention I'm calling from Germany. The service is always bad with them.

Dealing with American Home Shield has been nothing short of horrible. I put in a ticket for central AC on Sunday. I received an email and text verification immediately that I will be contacted within 24 hours. It is now Tuesday and nobody has contacted me. To make matters worse I started calling the contractor today and I discovered that you cannot leave a message and the email bounces back.

We have the $750/year plan. The water heater leaks and they want charge $750 for the repair. The agreement and ads says cover all except oil fuel heater. But this is a gas heater. Now a 10 year heater, they want "code change fee, this fee and that fee, all $750 to replace a $400 heater. They may pay $200 to the installer, and make $150 from you instead of paying for the expensive "insurance" you already paid. What a disgrace company! Nobody should never deal with this robber!

I had a plan through HSA Warranty (now merged with American Home Shield). They sent a tech out to my place and found the freon was contaminated. Twelve days later, in the midst of the one of the biggest heat waves in years (July 2019), no one called and explained the status of my repair. I had to call them up myself and got hung up on twice while on hold. Instead of living up to their word, they left a hastily spoken voicemail about how they can't replace the unit because of "improper installation". It's worked fine for 11 years, but apparently the installation was the problem. They'll weasel their way out of anything to deny a claim. These companies are nothing but FRAUDS. DO NOT BUY FROM AMERICAN HOME SHIELD.

I was assigned a vendor on July 10th for an A/C repair. When I was attempting to schedule with this vendor, the earliest they could make it out was on July 17 or 18. As such, AHS switched to a vendor they said could make it out on July 15. When I spoke to that vendor, they told me that they couldn't come until July 17. They came on July 17th and did not fix anything - they needed to assign another vendor. This went through AHS and was scheduled and then immediately cancelled. I am now trying to get a vendor scheduled almost 2 weeks later. I have spent several frustrating hours on the phone with AHS to no avail.

American Home Shield is awful, just awful. Our Air Conditioning went out and they sent an AC company in an unmarked white van. They charged us hundreds of dollars to add Freon because AHS only covers a small portion - that was fine. We understood. But when our AC went out two weeks later in 112 degree temperature and they were not going to be able to send another company out for a day we called another company on our own dime because we have a 6 month old. That company came out and informed us that the guys that we paid extra, the guys that AHS sent out overfilled the freon so that he could charge us more and ultimately made our issue worse. We decided to pay out of our own pocket to have our AC fixed, instead of using AHS, who we pay monthly and had faith to help us out in this type of situation, because we wanted to make sure it was fixed and fixed right.

Well first off you try to call them for a service and it takes 20 minutes to get someone on the phone so they will say, you should just make a claim online. Well their online claims are ** because you can't explain anything, I literally just had to click sump pump even though I would have told them it was an external sump if I could have. I even checked my contract to make sure external sump pumps were covered. And under plumbing it said sump pumps were covered, however right below the covered items are the NOT COVERED items and I read through those and nothing was stated about the external sump pump not being covered. However we finally get the plumbers out and they say American Home Shield won't cover it and so on the phone with the first lady she pointed out that in a clause 3 sections above the plumbing section, it says nothing in the house is covered if it is not within the foundations of the house.

This is the first time I’ve actually needed to use AHS for anything. Something was wrong with my AC and the contractor they sent did what needed to be done. But then, they had to come back again because something was missing. When they came in, they cleaned everything out. It works perfectly fine now and I’m gonna utilize the same contractor to do my heating.

American Home Shield has treated us really well so far. We put in a service call last month. We had an issue with our air conditioner where a capacitor had blown up or it had stopped working correctly. American Hoem Shield sent out a contractor and they fixed the unit that day. But within about three weeks, we started to have another issue with our air conditioner. The condenser which is one of the main parts of the AC exploded on us. We also lost all the Freon out of the machine. We had to have the contractor come back out. It was also still within the service time. They give you 60 days from the first day they come out. If there are any other problems, they come out like a recall.

I called American Home Shield to have somebody come out for my pool pump, and the guy told me he was too busy. So I called American Home Shield again and asked to have somebody else because the first guy was a jerk. But once I got passed that guy, it was awesome. The claims rep that I dealt with was Sunshine and she was awesome. We got a new pump and it has been performing perfectly.

We recently took advantage of the clause at American Home Shield where you can get your locks rekeyed, which went really well. We made the claim over the phone and the rep was very good and helpful.

I filed a claim online for the AC unit and the contractor came out that same day. He was pretty professional and the AC has been good since the repair.

I submitted a claim online to AHS. Their online process was fine and thereafter, Realty Rekey came out. Their tech who changed my locks was good.

My air conditioning unit quit while we were on vacation and submitting a claim for it to American Home Shield was easy and quick. I got the reply from the first company that was supposed to come out to do service and they said that they couldn't be out for four days. I called and spoke to a customer service rep from AHS who kept me on the line while he got a company that could be used for service the same day. We had a technician out within 24 hours and he did what he was supposed to do. Had the air conditioning working within an hour.

One of the condensers in my air conditioner exploded. I went online and submitted a claim to American Home Shield. The contractor was overbooked, and I called them trying to reschedule. But they came out and fixed it anyway. Overall, I have no problem with American Home Shield. We’ve used them for about seven years now, and they’ve come through and did everything we needed them to do in a timely manner.

Filing a claim with American Home Shield online is much easier than their phone process. Their phone process takes forever. I waited one time like two hours just to talk to somebody. Recently, one of our ceiling fans wasn’t working and Ben’s Electrical Service came out the next day. What the technician thought was wrong, he fixed. When I got home, it still wasn’t working so he came back that afternoon and he was able to resolve the issue that second time.

Everything was great with American Home Shield. The contractor that they sent out for my garage door did a very professional job. But I am having some difficulty rechanging the code on it. My son’s gonna come out and try to help me do it. The tech left me the instructions, but I can't seem to follow it since I have a brain injury. But other than that, the garage door is doing great.

A month ago, our ice machine went out. I called American Home Shield and they got a hold of somebody, then they told me they couldn’t come out for two weeks. I was little disappointed, but I said it was okay. They eventually came out in two weeks and fixed the ice machine but it broke down a week later. So, I called them directly, because they left their card, and they said I had to go through American Home Shield to get another work order before they could come out and re-fix it.

I live in Charleston, South Carolina and it has been hot here. I had my thermostat set at 75 but nothing was cooling. My air conditioner went out at 2:00 am and by 6:00 am, I was going online and scheduling with American Home Shield. Going online was self-explanatory and it was easy to use. Changing Winds came out first and I was very dissatisfied. I have since spoken with the local rep and I stressed to her that the gentleman was fine the first time he came out, but then he never fixed the problem. He said I was just low on Freon. He wasn’t very knowledgeable and he didn’t care to fix the issue. He gave me his cellphone number and I called him back a week later. He never used the word liar, but he pretty much summed it up and told me I was a dumb person, didn’t know what I was talking about and that it was not gonna cool in this heat, which is 100% incorrect.

I called AHS because our refrigerator wasn't working. It was absolutely stuck to the inside of the door. You couldn't remove it and it wasn't dispensing ice. A guy from Big Al's Refrigerator came in. They ordered the parts, they put the parts in and done, it was fixed. It's absolutely working fine now. I would totally recommend American Home Shield. It's a wise thing to have if you have a home and you need their help.

We had an outlet in our kitchen that was tripping every time that we would use our blender or any other lights surrounding the kitchen. I submitted a claim online to American Home Shield and then someone called me. The electrician came and he was courteous, on time, and did the job within half an hour. It worked out great. The outlet has not had a problem since the repair.

I went online and told American Home Shield that I had trouble with my air conditioner. They asked me how many units I had and I said, "Two." They sent a guy out. He seemed like he knew what he was doing and talking, and he told us about the repairs and the old air conditioner, and the fact that it has the R22 Freon, which is not gonna be available after the first of the year. We discussed it between ourselves and decided we would just replace it. Then he put Freon in my other one, but he failed to write a work order on that one. That's all he did.

Our AC is now working beautifully. I filed a claim over the phone and a contractor came out the next day. The AC was clogged and he blew up the line with the nitrogen. He was awesome.

The AC unit was not cooling the house. I did a claim over the phone with American Home Shield, and they sent Baja AC & Heating. Their representative was excellent and I would be happy to use them again.

The temperature gauge on our dryer and our refrigerator ice cube maker weren't working. I submitted claims for those online to American Home Shield and Clays Repair came out. Their techs were fine and though they had to come back once for the refrigerator issue, that was a minor thing. Things have been A1 since the repair.

The AC unit broke down on Saturday night, and the contractor that American Home Shield sent was here on Monday. He did an excellent job. He came in, went out and checked one area and he said he knew what it was. He came in, fixed it, and the AC unit was running good. It’s still running good now.

I usually submit my claims to American Home Shield over the internet and their website is good and efficient. Once I have sent my claim, the contractor would contact me directly. Usually it's a couple of weeks until I talk to the contractor. Then, they would come out, identify whatever issue it is and submit an authorization back to American Home Shield. From that point, we would wait for the authorization. They would order parts, schedule to come out and fix whatever the issue is. My HVAC system was down and it took a couple of weeks in the middle of summer to get it fixed. I now have air conditioning but I had to go out and buy a window unit. I have one claim open now that I've been waiting for a number of weeks on for my dishwasher. That has been problematic but the HVAC experience was good and it has been a positive one with 2-10.

Whenever we had to contact American Home Shield for anything, they did a really good job. When our heat pump failed, my wife made a claim for it. The contractor, Lays Heating and Air, came out after two or three days. The guy knew what he was doing and was good. But a new equipment had to be ordered and that took about 10 days. When the contractor came out again, they did a nice job. Everything is fixed and works properly.

There was water coming from out of the heating/air conditioning unit. And when I did a claim for it with American Home Shield, my experience was okay and fast. The first time the service guy from United Air Temp came out, I thought everything was okay. And then the next morning, there was more water coming out than there was before. The second time he came out, he must have fixed it because I haven’t seen any since then. But they wanted me to buy a maintenance contract with them, which I was not gonna do.

The air conditioning system for our house wasn't cooling properly and we submitted a claim to American Home Shield. The contractor came out and did some repairs. We weren’t sure if he fixed it but he came out a second time and the AC has been working fine since then. We're perfectly satisfied with AHS.

Our air conditioner was freezing up and I submitted a claim online to American Home Shield. They got back to me quickly, which was by the next business day. The contractors were pleasant but they were ineffective. The first guy who came spent 20 minutes and didn’t even try to diagnose what was wrong. I had the same people come out twice and both times, they did not solve the problem. We finally gave up on the home warranty and took the matter into our own hands and got it fixed. The contractors who came from the home warranty kept saying it was a duct work problem and the warranty doesn’t cover duct work but it ended up being the TXV component, which was something that the home warranty would’ve covered.

The power went out in part of my house. I tried to go to the box and figure it out. Normally, I could just flip a switch and it would be fine, but I couldn’t do that this time. I thought it was probably beyond me, so I went ahead and called American Home Shield. Filing a claim with them is very easy. Then the guy from Mates Electric is very good and nice. I didn't know that you had to flip the switch the other way and then back. It was very simple. But he didn't talk down on me. He was also very efficient.

I'll never have a house without American Home Shield. Their claims process has been great. We've had no problems. I did my most recent claim on the web, and they sent Knock Out Pools who did a great job. The capacitor was out on the pool pump. They came out on the 5th, right after the 4th of July, and they were able to get us up and running for the weekend. They were in and out in 20 minutes. It was very good. Overall, about 90% of the time, AHS get our issues taken care of great. We've had trouble with the air conditioner. The contractors had to come out a couple of times. But they have come out and fixed it.

American Home Shield has been absolutely great with me. I submit claims with them over the phone. I like to do stuff on the phone personally, talk with a representative. Dealing with AHS was excellent. Their reps gave me the answers that I wanted to hear, told me what I needed to hear. And they’re very friendly with the conversation and everything. And I've had no problem with any claims so far. Everyone that American Home Shield sent out was good. On my recent claim, Greenway Home Services did a excellent job. I had them look at my heater system. But before then, they did my AC and it’s still working fine. Every time they come out, they do what they need to do and I highly recommend them.

One of my sockets for the bulbs in the bathroom was not working and my ceiling fan looked like it was coming down. I called American Home Shield and the contractor came in about a day or two. This was two weeks ago and I have to go pick up a part for them to come back out and send it. He was very good but I’m not finished with the electrician because they told me I had to get the ceiling fan and reimburse. I have to go out of town so I haven’t had a chance to go get it. I would recommend AHS.

American Home Shield's online claims process was very easy to use. When I used it, a contractor called very quickly and offered to come out the next day. But I told them that my issue was not a pressing matter and scheduled a time that was better for me. The contractor was excellent. They went through everything with me, talked through what the issue was, and were very explanatory. Everything was resolved.

Well my experience is still going on. It started in April and yes it’s now July 22 and I still have no air conditioning and I am sitting in a 90 degree house. I sure wish this company could pull it together and help me before I die. I only put one star because it made me.

I submitted a request for service on 6/21/2019. The first contract recommended that my refrigerator be replaced, because the part would cost more than a new refrigerator. A week later I called to get a status update and I was told by American Home Shield that this contractor didn't work on sealed units. Next contract was sent out and had the same recommendation to replace the fridge. Today is 07/22/2019 and after calling twice a week still no answers. I have been told that it would escalated, because the contractor hadn't submitted a detailed diagnosis. I call the contractor and explains this to him and he said he has submitted everything and can't move forward until he gets authorization.

In the 4.5 years that I have owned a policy with AHS, every experience has been a nightmare. The insurance will either send a technician who is instructed to rig up a repair for as cheap as possible, ultimately resulting in the issue coming back and forcing you to pay another co-pay and by then you are probably better off having contracted a repairman yourself. Alternatively, they will cite clauses to force you into paying more than what they are paying on a repair so that it makes it economically unfeasible to perform the repair at all while wasting your deductible on every repair. At the end of the day, you are better off not ever signing up for this policy and just calling your local plumber, HVAC repairman, etc. over owning a policy with them.

This company does not understand the definition of customer service. In addition they do not honor the contract. They will look for any way possible to not pay covered items such as plumbing repairs. They do not make it easy to cancel the useless contract and charge an administrative fee of over $100 when canceling because they do not cover what they say they will cover. Run away from this company.

I have been trying to get my refrigerator fixed for over a month. I have had two technician visits. I have now been on the phone for over an hour listening to scripted excuses. In my opinion this home warranty is nothing but a scam. I called and paid for an independent technician who told me that my refrigerator would cost more to repair than replace. Stay away from this company.

Fountain Heating and Air Conditioner has not received a payment for the work he is doing and cannot operate from American Home Shield. AHS takes the monthly payments out of my account like clockwork. I would love to have my air conditioner working correctly. Please pay him?

Customer service is not good. I contacted them when I got my renewal contract, which was significantly increased from my previous year, even though we had no claims. I advised them I'd like to cancel my renewal, which is set for 9/22/2019. I'm going to go with Home Warranty of America for $640 - offering the same, if not superior coverage.

Long story short, my ac unit went completely out this weekend (heatwave). After going through what felt like begging, AHS couldn't find someone immediately so they gave me "authorization" to find someone because they weren't able to in a decent time frame. So, I found a contractor. The guy came out and did a diagnostic and recommended that the whole thing (inside and outside) be replaced because my units are so old and parts weren't available for it. The contractor informed AHS of it and what it would cost to replace it because it CANNOT be fixed. The price is as follows:

American Home Shield is the worst company I have ever had the misfortune to pay for services. If you are like myself and purchasing a home warranty to feel at ease if something goes amiss after purchasing a new house, I would highly advise not using American Home Shield and research other warranty companies. To briefly summarize our experience, our range/oven began leaking gas, which we filed a claim on May 20, 2019. Today is July 21, 2019 and we still do not have a working range/oven. Keep in mind this is my families residence, and only range/oven for cooking. The issues have stemmed from the repair company AHS chose to do the work did not actually know about gas ranges, to AHS parts department sending the wrong part 3 separate times. I also requested a new repair company to which I was told no. The worst part about it though has been when I called AHS for assistance.

I had three claims to American Home Shield within the last month. The first one was the pool and it was submitted online. It turned out to be that there was no issue and the contractor explained everything to me. It was great. With the air conditioner, I filed it over the phone and the representative didn’t speak very good English so it was hard to communicate. We had an HVAC guy that we paid $75 to come out and do the pre-spring maintenance service. All he wanted to do was sell me a $10,000 unit. It was horrible. So we had the third service and the contractor that was sent was very professional. They were out within 24 hours and fixed the air conditioner.

I called American Home Shield when there was an issue with my clothes dryer. They got everything set up quickly. The work order was sent to Astro Appliances who contacted me pretty quickly to set up the first appointment. A gentleman arrived and said that he would replace the fuse and left 40 minutes later. Unfortunately, I had to have surgery and I was only on one foot so I wasn't hopping right up doing laundry. ut when we did try to use it, it wasn't heating. We had to call American Home Shield again and they set us up with Astro Appliances again. They were supposed to come out on a Friday afternoon with a call 30 minutes ahead. They called ahead but I had stepped away from my desk and I missed the call. I called right back within 10 minutes or so and got a gentleman's voicemail. I left him a message.

The AC wasn’t blowing. It was hot in the house. I called American Home Shield and told them what the problem was and they had sent somebody out from Curtis Repair Service as quick as they could. The service guy was really nice and did everything excellently. He put a new capacitor on it outside and it's been working fine and blowing really good.

Everett Service Company replaced my bathroom exhaust fan. When I called to submit the claim for it, the AHS reps said that they would call me 30 minutes before the technician was gonna be there, and it's exactly what they did. The technician was great. He was very pleasant. He just got right to it, fixed it and was out of here. So, that's been good.

My most recent claim with AHS was a dryer. Diaz Appliance took care of that and they put in a dryer motor last week, and did a superb job. Everything was excellent. It was about 48 hours for them to come out. They looked at it, and had to order the parts. And it was 5 days later when the parts came in. It took them about 40 minutes to do the work, and was very efficient.

It took three days to get scheduled for a service, but the guy from Piedmont Mechanical Contractors was very nice and prompt. He explained what was going on and it was great dealing with him. They had to replace the evaporating unit. He had to order the part and it ended up taking three days. But everything is working since the repair.

The claim for the door on the garage which was not opening went well. It also went so quick. American Home Shield took the payment, I made an appointment, the guy came on time, and it was good. Everything went perfectly with the claims rep and the contractor called me immediately. It was a very good experience.

I’ve had a few claims with American Home Shield and the latest one was for the washer machine. And it took three trips to repair it. Aside from the cost, the technician charged us over $500, and I’m like, “Why don't they just give me a new washer?” After three trips and all that parts, I got the same thing, but I have everything put together in this washer now. It just got completed two days ago, so I pray that it’s gonna work. I might have to go through this process in two months now. So, it might break down again, knowing that it was so broken. They didn't even replace it still. Other than that, when I called to submit the claim, the reps were fine. The contractor was very fast, too.

My recent claim was for a broken pipe and Up To Code Plumbing ended up rerouting the water, and American Home Shield ended up paying $1,000 out of our bill as part of the policy. It was expensive, but insurance didn’t cover it so American Home Shield did. Within the same day, they were back to me scheduling a plumbing resource and follow-up continued until the issue was resolved.

The outside condenser of my HVAC was not blowing. It was not working. I made a service request online and the process was pretty simple. American Home Shield assigned me my case to Foxcroft HVAC & Refrigeration. The next day, they called me and asked when they could come. The guy that came out found a bad fuse and fixed it. He then checked the refrigerant and added to it. He looked at the unit in the basement and said it looked okay. He was in and out pretty quickly and my HVAC worked. It seems to be working fine. Last week, it was really hot here and humid. The HVAC worked fine in the basement and the ground floor. But I think the unit doesn't have enough oomph to push cool air upstairs. It's a little stuffy but it was tolerable.

American Home Shield seems to find pretty inferior people, and these people take a long time to show up. They sent out Fast Appliance for the ice maker. They only come once a week to Lewes, Delaware. There are no local people. Also, they had to order parts and it was always the wrong parts. They didn’t know what they were doing, and it went on for weeks and weeks. We told American Home Shield about it and they sent out someone from GE. That was another two weeks more, so the claim took seven weeks altogether. But the refrigerator is finally working. I have another claim for the air conditioner and the parts for it haven't shown up yet. It’s now two weeks. They told me the parts would be here, but they’re not here. American Home Shield sent out Plumbing Enterprise for my toilet, and I can’t reach them on the phone. They’ve came out here twice but they can’t get my toilet fixed. And now, I have to buy a new toilet.

I have multiple sclerosis and I do not regulate my body temperature properly. Heat can be very dangerous to me so it is imperative that I have air conditioning during the heatwave. My HVAC unit was broken one time and I got online to my account on American Home Shield's webpage and submitted a claim. It was very easy and AHS said the contractor would respond within 24 hours and be out 24 hours from the time they responded. Instead, C & R Plumbing was at the house in less than 24 hours. Their tech was quick and efficient. He diagnosed the problem and fixed it. He told me I needed a new machine but then he can get my existing one running which was what I wanted. I'd recommend C & R's tech.

My washer was malfunctioning and American Home Shield sent Advanced Appliance Services out. The contractors were very good. We knew them from even before I had the policy with Home Shield, so they’re good. They had to order parts and come back. And from beginning to end, the repair took a couple of weeks. So far, everything’s been good.

I get American Home Shield all the time. We have home warranty contracts on four of our properties. We had a leak in our air conditioning system that was dripping into our dining room. Submitting the claim online for it with American Home Shield was a piece of cake. It was a little vague at first because the contractors were supposed to contact me, and I ended up having to call them myself to schedule an appointment, and it was difficult to get through to them. So, when I finally got through to them, they came quickly. The first time, the guy didn’t fix it properly. And we had to call him back within two or three days, and we determined that he had misdiagnosed what was wrong and he fixed it.

My air was out and after a couple of attempts of trying to get it to work ourselves but failing, I called American Home Shield to file a claim. Somebody called me within 24 hours and they said that they wouldn’t be able to come for two weeks. I remembered the last time I had South Placer Heating & Air come out. I really liked them. The guy was great. The owner actually came out because there was a problem with one of their techs. We were really happy with the company so I kept their name in my contacts. I called American Home Shield and told them that I couldn't wait two weeks and requested for South Placer. They are under contract with AHS. The rep told me they couldn't always do that, but they would do it that time.

We had water leaking in the kitchen ceiling from the air conditioner. I went over the phone and submitted a claim to American Home Shield and everything was great. The contractors came out. They were on time and did a good job.

My microwave went out so I filed a claim and the AHS reps were extremely helpful. The contractor came out to look at it within three days. They determined they couldn’t fix it. American Home Shield replaced the microwave with another one that was delivered to our house. They did pretty much what they said except they were supposed to have somebody install it. They failed on that part and it ended up having me install it. It was good overall.

I called American Home Shield for our air conditioning system for the upstairs. I spoke with the service representative and our interaction was good. However, we reported the issue on a Friday, and they came out on a Wednesday. AHS was gonna send us the name of the company. And if we haven’t heard from them, then we could call them. And I haven’t heard from them, and apparently, they didn’t work on the weekends, which is strange. But once the contractors got out there, they did a great job. It’s in the middle of the summer and a lot of people probably have issues. And they got to us when they could get to us. So far, everything’s good.

Every time we’ve had an issue, American Home Shield has gotten us a contractor. Their website was comprehensive, but I wasn't confused with it when submitting claims online. When our garbage disposal quit, Adam’s On-Time Plumbing was sent out to change it. The guys came out on the expected timeframe that was given to me. And everything is just fine since the service. I would recommend AHS to a friend.

It was very easy to submit a claim to American Home Shield online. After we were not able to have the company come out and fix the cooktop stove with parts, I had to talk to a representative to figure out what to do next. They ended up having to replace the whole cooktop and that was such a blessing because we got a new cooktop. It's been great.

I put in a request for service for my AC unit, which conked out sometime while I was away for work. That was on a Friday. The contractor called me and the earliest they could get out to my place was the following Thursday (6 days later). I am in SC and we are having some bad heat. Over 90 degrees everyday. Not much I can do since AHS picks the contractor and they set the appointment (the end). The tech comes out on Thursday and quickly diagnosis the problem. The fan motor on the outside unit has seized. He says he has to take it back to the office to take the fan blade off and replace the motor. That was at 2:30. At 6:30 I had to contact the tech (who seemingly had no intention of contacting me). He said the office should have called to tell me he had to come back in the morning to replace the fan and motor. He said he would be there by 8:30 am.

We live in NY and our AC unit turned off in the midst of a heatwave. It was 100 degrees this weekend and the representative Friday at 5pm said that the request would be escalated as an emergency and somebody would call me back by 10pm that night. That was Friday and it is now Sunday and nobody has returned my call. I was lucky that a neighbor helped us out, but the bigger issue is that we are paying for a service that isn't being honored and the sales professionals are terrible in helping. I am writing this as I am still on hold and the call has already taken 48min in the middle of a Sunday when I have a family. I will look to use a different warranty going forward as they obviously do not care about their customers. I have chased them and called multiple times, but have been hung up on and none of the salespeople write down notes, so I need to reiterate the entire story over and over again. I am LIVID!!

This company has taken our money for years, “American Home Shield”, a home warranty company. There are endless posts from people like me who have paid monthly or in advance for a year, and as soon as they have a problem they are treated horribly. The company is hell bent trying to fix things that should just be replaced. They leave us without the appliance for weeks, months with no communication, and we are forced to pay out of pocket for the repair or replacement, which I think is their goal. This is a crime. They need to be shut down. It has spun out of control.

AHS is a scam. They are great for small items but if one of the big ticket items they cover go, they will do anything they can not to cover it. One of the items I had was Central A/C. When the system stopped working they would keep sending companies out to fix but never replace. When the system finally gave out they sent out the first company. Tech comes to the house tell us "System is dead, no fixing this" that he will have his company write a report to AHS for the authorization. AHS calls us, rep tells us the system is not covered because the tech has reported to them that the line set has a leak and it runs through the slab (Floor) because there is no access we don't cover and referred us to read contract. PROBLEM line set does not run through the floor.

Live in Austin, TX, yesterday AC went out on 100 degree day. Requested service. Now been 20 hours and still no contact from assigned AC repair company? Luckily I was able to get the system back up and running. Cancelled service call. Will be calling local company that will respond to my needs. My contract with AHS is up in 30 days and I do not plan to renew it as the one time I really needed them they FAILED. What's the point of spending several hundred dollars a year for no service? People out there, don't believe the hype, these warranties are a waste of money and are not backed up by legitimate people or promises.

The service of American Home Shield is horrible and beyond. It has been over two weeks our AC is down in peak summer. After diagnosis set up by American Home Shield, they claim that they have not received a response diagnosis report from third party contractor, while our family fries in the heat. After follow up every day in the week, same message communicated without providing a firm date for fixing the issue. After several call attempts, I was asked not to call them, instead they will call me to update, which has not happened in the last week. These behaviors clearly indicate practice of dishonesty, low integrity, and poor customer service. In my opinion this is just an excuse for not getting it done or any intention on fulfilling the promise as in the coverage. I am not going to continue with them and will not recommend anyone either. Big name company, but poor delivery.

My contract term monthly payment posted July 9th (My 12th payment). I called July 18th to inform AHS I would not renew and I wanted my credit card removed from the auto pay. On July 20th I received an email stating I owe cancellations fees. I called to inform AHS that they prematurely cancelled my contract, without my consent and I wanted it reinstated to the already paid for term, however, no one could do that. They informed me to get it reinstated I have to wait 10 business days, 14 days for them to do an investigation.

My garbage disposal wasn’t draining. My sink was being blocked up and I couldn’t run my dishwasher or do the dishes. I submitted a claim online with AHS and United Air Temp Inc. came out. The tech cleared the stoppage and everything has been working correctly since then.

A TV set went out. The repairman came by, looked at how the picture wasn't working, said it ain’t good, and took it away. American Home Shield is gonna replace it and its replacement is being shipped. The claim was done so smoothly and so quickly. I got the email that gave me option to get the TV set that is recommended or get some money, and I took the TV set.

I have complete confidence in American Home Shield. They’re always thorough, professional, and they get the work done. We recently had an air conditioner issue and they sent Comfort First. The AC is working fine now. It just needed some coolant.

American Home Shield has always been really good. The only challenge I had one time was six months ago when they charged me and didn’t do anything, and they fixed that. The reps could be a little bit friendlier ‘cause they ask you to call the website, but they always get the job done. The two guys that came here last time, the plumber from Allstate and the electrician, were phenomenal.

I’ve had several experiences with Home Shield and I’ve had some that wasn't as good as others. But overall, they’ve done a good job. We just recently moved and our washer and dryer was not working. And so, Home Shield sent somebody out and repaired our dryer. I called using the 800 number and spoke with a claims rep who was good. The contractors called me within the time frame they set for me. And the service was good. The guy was very professional and he fixed the issue and so, it turned out well.

My air conditioning stopped working. I submitted a claim with American Home Shield and the person that came was prompt and knew what he was doing. He quickly identified that the compressor had frozen. He immediately went to a parts house, got a replacement motor, came back, replaced it and the AC came back up. We're in Phoenix, where it's 112 each day, so it didn't recover immediately, but at least the unit was running. Instead of using a number saying it's this hot outside, it all says "Hi". The mechanic told us to be patient, let the unit run and it will catch up with itself and everything will be okay.

My washing machine's pump went out and it wasn't emptying the washing machine. I submitted a claim to AHS and the process I went through was great. The contractor who came out was prompt and very clear in describing what they see as far as the issue is concerned and how they're going to solve it. They were very courteous too. Usually, contractors come into my house with their dirty shoes but the guys sent by AHS did not. They had shoe guards which was really nice.

When I sent a claim to American Home Shield online for the airconditioner, the contractor got back to me within 24 hours and came out within two days. The technician was on time and he looked at all the things that could be wrong because we were having problems with it cutting off. He determined that there was a problem with the circuit breaker. So he checked everything and cleaned out the fan. And then we had to get an electrician out.

Our lights went out downstairs, and the air conditioning unit and the outlets downstairs also went out. I called AHS, and they made the contact with the company and sent me a text and told me what company would be calling me. AHS did very good. They text everything. The tech checked everything with the instrument and found out that it was a fuse that needed to be replaced. So put in a new fuse, and everything is good.

Our stove wasn't working and the oven was out completely and I submitted the claim with American Home Shield. It was a lot easier to do over the phone because I dealt with a person. Certain people makes things very easy while other people just give you the runaround, and I'm glad that I've had a good person to work with. Then when something needed an adjustment, the contractors came back again and adjusted a little bit and made it work better. The quality of work done was fine and everything was working correctly. But depending on the contractor, the service is a hit or miss. Some contractors are fantastic and some are not. And if not, American Home Shield will at least try to send out another one that's better.

I called American Home Shield when I wanted to have my HVAC serviced. Customer service was pleasant and the sent out Cecil & Sons, LLC. They were wonderful and the HVAC has been excellent. But I wish I could have gotten a little bit more discount. The HVAC was just clogged up and the repair was something that I could have done myself.

I had a claim with American Home Shield for a dishwasher. It would look like it was running, and then the water would just sit in the bottom of the pan and wouldn't drain. My husband tried everything to fix it. The guy sent out by AHS from Angel Appliances Repair was great. He came in, took a look, and said he had to get a part. He kept me updated with where the part was at and how long to get it. Then he worked really well with our schedule. We're two working adults, so it's important to work with our schedule to get him out there. And he was great. He came after normal business hours, later in the evening, and fixed it. It works now and everything has been great. We couldn't be happier with him.

I went online to file a claim with American Home Shield for the air conditioner that was leaking. They told me it was gonna take about three days and United Air Temp came after about three days. At the moment, it was okay because we weren't living in the home just yet. The contractor was fine but they just weren't responsive when I called back. I had a question because they said that there was some ice in the unit and it had to defrost so they would have to come back out Friday. They told me that they would give me a timeframe on that Friday of what time they would come out but they never gave me a timeframe.

American Home Shield's website and phone app are wonderful ways to communicate to let the company know exactly in detail about our problem. I use those to file my claims. Their contractors know exactly how to fix a problem and they explain to me in detail about how to fix something and what not to do next time so I won’t break it. The quality of work is excellent. My most recent claim with AHS was when the ceiling fan in my bedroom was not working. On the whole, I would recommend AHS.

I was recently complaining about my AC window unit that wouldn’t cool, and I appreciated the fact that American Home Shield is able to address all my AC needs, not just one. The rep made me aware of that and was very patient ‘cause I have multiple units. The tech was very nice and very patient in explaining everything. I’m very content with AHS and it’s definitely worth having. I don't have money to come out of pocket every time something happens. But now, when something happens, it feels nice to know that I can have someone help me.

I usually submit my claims online to American Home Shield and the website is not perfect but it’s okay. You have to fumble your way through it but it’s still fine. We were experiencing a water leak and sometimes, with a plumbing issue, AHS would give you a day or two. I called AHS on a Thursday but no one came till Monday. I don’t like that they delayed the service. The first contractor sucked but the last one was good. He came and told me what he was gonna do and he did it. Since the repair, everything has been good so far.

We had somebody come in to look at the air conditioner. When the contractor looked at it, they saw that there were a lot of melted components in there. And even though the air conditioner was working, it was a fire hazard. The tech changed some stuff and we ended up needing to pay about $150 to have some cleaning done to it.

It’s very difficult dealing with American Home Shield. My wife and I are questioning whether we will stay with them or not. I called them for a claim. For young people in this generation, everything is online. But the online system is not always up and running. I talked to two different vendors yesterday and I talked to American Home Shield on the line. They were in the Philippines and they said their computer was down. I don’t like to deal online because I like to talk to a real live person.

I submitted a claim online to AHS for an air conditioning issue. One of my units is a little older and it hasn't been serviced in a long time. It really needed a good cleaning. I loved AHS' online process. It was easy, convenient, and there was someone at my house the next day. They fixed the problem and everything was done very well. I'm very happy with the service provided by their contractor.

I had a leaking toilet and the water was not staying in the tank. The people from One Time Plumbing came within a couple of days and fixed it. They were polite, knowledgeable, and professional. They had all the parts and it was a prompt repair. I'm satisfied. However, I was very dissatisfied with the continuous call about the refrigerator that didn't hold temperature. That was very bad experience. The only positive thing was they came right away, like the next day. But the guy wasn't sure what the problem was so he called someone over the phone. They diagnosed and he told me it looked like it was a particular part. He said they were gonna have to order the part and he left. So, I was waiting more than a week, then I called them.They told me they were still waiting for the part. After that, I called at least a few more times and got the same response.

I cannot express how incompetent my case has been. I had an electrical surge that caused my AC unit to fry out. Upon inspection of why the unit was not working it was also discovered that there was a break in the ductwork. AHS sent out the first AC company to review the issue. They diagnosed a fried circuit board and a broken AC duct but stated that in their profession opinion, the duct was pulled down therefore not covered under my plan. I disputed this as no one has been in the attic to pull the duct down. There is photographic proof that the wiring holding the duct to the rafters, which is metal, was corroded and snapped due to the weight.

I made a legitimate claim on a broken ac. The tech believed the AC had been broken longer, and diagnosed the problem as a power surge which voided the contract. There was no power surge. No lightning, no tripped breaker. After finally getting them to agree to a second opinion, it took four days to process (still waiting), so no ac for six days and counting.

In April I called AHS to cancel my warranty contract that I had on the house I was selling. I told them I was closing on the 30th and no longer required coverage starting in May. They said they cancelled my contract and removed my payment details so it wouldn’t auto draw, and I didn’t have anything to worry about anymore. In May I received a bill in the mail from AHS for a monthly contract payment being past due. I immediately contacted them about the bill and informed them that I had called in April and cancelled the contract. The individual on the phone told me that the amount due was for the month of April and that they bill for coverage at the end of the month. She also stated that since I had a balance due that the contract hadn’t been fully closed out until it was paid. That didn’t sound right to me, but since I was unsure I went ahead and paid the fee.

Updated on 11/13/2019: I paid them to have someone come fix my ac. They sent someone out and said it wasn’t covered due to not normal wear and tear. The inside vent needed cleaning. Then it does the same thing. They send someone else out and I’m told the last person left my outside unit opened and messed something up and they would not touch that. I need to call the office and have them come back out to fix. I call them and they come out and say nothing is wrong with it and it’s the inside unit and needs to be replaced. Going back and forth with them I finally canceled my service and my nephew fixed it himself. Next thing I know they took money out of my account without my authorization. When I called them they said, "You canceled and that’s the fee and you were told." NO I WAS NOT TOLD. They said, "Well it was on your contract." The worst customer service ever. Customer beware.

We had a great experience with American Home Shield. The contractor that they sent out to work on a leak in our bathroom sink was great. There have been no leaks since the service. Everything is still good.

GE Appliances had to come out recently for the refrigerator, and I made the claim for it online which I like. The contractor came within a day and he was professional. However, just recently, I heard the same sound again that he was supposed to have fixed. I heard it this weekend but I haven’t heard it within a day or two, so I was waiting to hear it again. I probably have to call them back again to come out. I'd still recommend American Home Shield overall.

My most recent claim for the refrigerator was awesome. The guy that came was on time, he did a quick job, explained himself and cleaned up after himself. He was a pleasant guy. Though they keep increasing my monthly charge, we're real happy with American Home Shield.

The person that American Home Shield sent out was outstanding. He fixed the appliance and it was an excellent job. He was thorough, and he cleaned up after he finished his job. American Home Shield was very outstanding as well, and I would recommend them.

American Home Shield sent MaeDae Electric and they did absolutely wonderful. We had an outlet that I utilize for my transfer station on my septic tank. It had one of the little push button and they kept tripping out. I directed the contractor right over there. We had a nice conversation and I had him replace the plug and it’s been working great. He took care of everything.

We just moved into the house and American Home Shield sent Secure Home Locksmith to rekey everything. The tech who came was prompt. A service guy also came out to do some work on my dishwasher. He didn't have the part though and had to order a part and wait a week. I didn't have my dishwasher for a week. Then he came out again and the part that he ordered wasn't actually what he needed to fix the dishwasher. Fortunately enough, he had the part in the truck to get the dishwasher to work.

The AC just quit, and it was 99 degrees. It's an older air conditioner, and I've been in town for nine years and I've had to fix it about every two or three years, and it's always been the same thing. It's always been the switch. And I thought that was what it was this time. But the outside AC didn't come on, and I called American Home Shield and I was told it was gonna be three days and that was miserable. But they did call to confirm ahead of time. And the guy who came out was very nice, very helpful and he tested it and said it was the switch. He replaced it in 15 minutes and it was awesome. And that made everything in the world and it only cost me $125. I've been with American Home Shield for over two years now, and I try not to submit a claim unless I have to. Even little things break in homes and you never know how much it's gonna cost anymore. So it's worth it.

We had a lot of things break down at one time. Our two air conditioners, upstairs and downstairs, both of them broke at the same time. The very first people that AHS sent had been here for the last three years where we’ve had a leak supposedly. Every year they fixed it, every year they come back. This time, they came back and they claimed that one unit needed an evaporator coil for $1,700, and the other one needed a compressor for $900. The one that supposedly needed the compressor, we asked for a second opinion. And the second opinion came out, which was Fast Response. They came out, and the first floor, they fixed for a $15 item. That’s all that was wrong. And within an hour, our house was cooling.

My recent claim experience with American Home Shield was good. I paid my copay, and the contractor came out and fixed the issue, and it was all good. It was a leaky pipe on top of the hot water heater. And we wondered if the hot water heater itself had some kind of damage. But when they got it all cleaned up and they replaced the pipe, the water heater was fine, but it was the cold water pipe coming into the water heater that had the leak. The contractor was very friendly and courteous. And if I asked a question, he explained what he was doing. The quality of his work looks good to me. We were preparing this home to be sold. We've come up with the leak right before it ends. But they took care of it, and the buyers walked through and they thought it looked good. So, everybody's happy.

The process I had to go through with American Home Shield to get the garage door serviced was quick and very easy. The young man from Always Open & Shut that came was very polite and he did his job really quickly. Our issue has been resolved. American Home Shield did a good job and I was satisfied. I would recommend them again to anybody.

I really appreciate American Home Shield. When the first company came, we showed the guy the leaking of the pipe but he insisted it’s something like maintenance. He told me it’s too complicated for him to repair and he’s gonna report to AHS but eventually, he didn’t. I reported this issue to AHS and they told me I could request a second opinion. I did that and they didn’t charge me anything. We set up a second opinion and Plumbers Inc. came. They saw that the leaking caused our ceiling damage and there was a lot of moisture on the first floor. Our body spray is a little bit unique, it’s not very common in the market, they told me that they had no idea how to fix the leaking until they talk to the manufacturer. They contacted the manufacturer of the Kohler and got the right instruction. They changed something inside the pipe of the body spray and then it stopped. Everything is working okay now. I'm very satisfied overall.

G & G Construction was sent by American Home Shield when I had a problem in the master bathroom. The shower and the toilet were leaking. This was my first claim since I signed up. I called and they answered me, and it was awesome. And after I made the appointment, they emailed me. American Home Shield said someone from G & G would call me to set an appointment with me and tell me what time they’d come. Nobody called. So, the following day, I had to call them and I said, “Guys, you didn't call me to make an appointment, and I have a leak. Are you coming?” The guy said, “What you are talking about?” I said, “I called American Shield, and this is my claim.”

The first time I called American Home Shield when my air conditioning had gone out, they sent out Total Air Care and it was fixed within a day or so. It was wonderful. But it went out again about two weeks later, and American Home Shield was going to send out a different company. This was on a Monday, and the company said that they would not be able to come out until Friday. It was the hottest week of the year thus far in Florida, so I told them that was not gonna work.

I had an issue with our air conditioning one time and we were getting no air. I submitted a claim to AHS and Ackerman Heating & A/C came out. Their techs plugged my AC out and flushed it out. They also put new Freon in it. Ackerman's is fantastic as they've always been around. They're my neighbors and they come out any time, Sunday, it doesn't matter. I've been with AHS for a while and they've been fantastic so far. After the air conditioning went out, the microwave went out as well. AHS has already sent me how much they would cover.

I had a fan replaced on my air conditioning unit. When the air conditioner goes out, it gets hot quickly. I filed the claim online, very quick and very easy. American Home Shield got back to me the next day. The contractor they sent was very professional. They found that they didn't have the part that they needed. They went to the warehouse early to get it and they were back within about four hours and finished the job up the same day.

We got home from work and our air conditioner has stopped working. So, I put in a claim with with American Home Shield to have someone come out and look at it. I did the claim online and the process was very easy. They got back with me within 24 hours. It was the next morning. I did it after business hours the night before. The service contractor contacted me the following morning asking if someone would be home for a certain time window and gave me the specifics of when he was gonna get here. He got here on time, the AC was fixed within 20 minutes and he was on his way.

There was a special by American Home Shield for an assessment of my cooling system, and I took advantage of it. Anders Air Conditioning came out and did the assessment. The tech who was sent was courteous. He was quick and informative.

Our refrigerator went out. I called American Home Shield and reported it. The contractor came out and replaced the coil for an evaporator fan but that didn’t work so he had to go back and order the module. So far, it's good and I would recommend AHS.

The ice maker on our refrigerator was broken and American Home Shield sent Mr. Appliance of Howard County who fixed that. And then, there were some part they had to order for the freezer that they said they fixed as well. Their service was great. They're fantastic. Now, the refrigerator works great.

The sink was not draining. So, I called American Home Shield up, and a service guy came out and saw the problem. I was happy. He explained to me what he was gonna do and what the problem was. The stopper was down too low, and it was backing up stuff in the drain. So, they cleaned it out and they adjusted the stopper and everything's great. Submitting claims with American Home Shield is easy. You call up, you tell them the problem that you have, you gotta arrange to pay the $100 fee, and they show up and solve the problem.

My Samsung washer went out on June 1, 2019 and I requested service from American Home Shield. The first technician came out and told me that American Home Shield should replace unit. Today is July 19, 2019 and I still don't have a working Washer. I've called several times and the customer service representatives tell me that all supervisors are busy.

I requested a service call on my air conditioner on 27 June, 2019. At that time $125.00 was deducted from my bank for the service as agreed to in my contract. AHS sent a message telling who was to repair my air conditioner and stated that I would hear from this contact within 24 hours. When I was not contacted within the specified time I call the contact. I was told that the repairman was on a job and would contact me the following morning to schedule the repair. After not hearing from them on July 1, 2019 I contacted AHS for assistance. I was told by Paul that Ahs would contact the repairman.

My air conditioning has been out for 4 weeks and I can't get a response from AHS, even after the contractor did not fix it in two visits and I have paid $195 on top of the $75 service fee. I have been with AHS for 12 years, at first they were great and responsive. But now they seem to not care at all, you can't get a representative whose first language is English and then they will blatantly lie to you about escalating your call if you request a supervisor. The contractors they send out will try and up sell you and look for ways to say your services needs something that is not covered by the warranty. Guess they have gotten to big to care!

There was an issue with our air conditioning unit and our ceiling was dripping. We called American Home Shield and made a claim. They were pretty easy to get ahold of. The contractor we were assigned to canceled on us a couple of times. Initially, I canceled on our contractor because I read some bad reviews online with the Better Business Bureau. But they ended up coming out and they did a good job. They could have done as good as they could do. You never know what's gonna happen in the future though. No one could promise that the problem was totally resolved. But I'm not seeing any dripping. Overall, American Home Shield tried but I wasn't as impressed with all the vendors they choose. They're okay, but they're not the best vendors. However, I can understand AHS' business model.

Updated on 01/25/2020: Had AHS plumbing contractors to my home 3 times for basic plumbing issue (still hot fixed) and 3 times for HVAC issue (finally fixed). HVAC finally fixed after I hired a private technician to diagnose the problem and provided the AHS contractor with the paperwork. 2 of the contractors tried to make me purchase a $200 maintenance - which I turned down as I hire another company to do annual maintenance. Another told me he would come back for the repair.