American Home Shield Reviews

I did one claim with American Home Shield online and another one over the phone. I had a very frustrating experience with the woman I talked with because she couldn’t understand me. I had my policy sitting in front of me and she told me that I didn’t have coverage for my dishwasher when I was looking right at it and seeing that I did have coverage. My experience with her was very negative. I couldn’t understand her because of her thick accent.

Everything was good when I submitted my claim online to American Home Shield. It was for an air conditioning issue and the contractor came out within a couple of days. They were very good.

I needed a rekey and I contacted AHS on the phone. I got great results from talking with their rep and a tech from Zippy Locks was sent out the next day. He was excellent and very professional. He knew exactly what he was doing and he did it in a timely manner. I also felt like I could trust him in my home. Other than that, I had a plumber out as well and I need to call him back. The toilet is still doing the same thing and I don't think he ran the lines to get the clog. He said that I had 60 days and that was just last week. It's not their fault though. It's not American Home Shield's fault and I have to contact them again.

Our upstairs air conditioner wasn’t working, and New Phase Comfort and Heating found the problem with the unit. They fixed it and recharged it. They called me, scheduled a time, they were here when they said they would be, and they found the problem and fixed it. They showed up on time, too. I had one thing that I was gonna call about. They charged me to refill the Freon. I know that’s not covered under the warranty. So, I paid that when they did it. But then, I got an email saying that the first $90 was covered by warranty, and I paid the whole thing to them. So, I wanted to see if that was reimbursable.

Our garage door openers would not open or close. It was powering up, but the engine wouldn’t engage. I was trying to submit the claim online to American Home Shield but I was having difficulty. It wouldn’t allow me to do it online, so I had to call. I spoke with an individual and she was very nice, polite, got me set up and completed my request. They were able to schedule someone to come out the next day. There was a part that blew up and the repair man came, replaced the part, and fixed it. He was great, very polite and timely.

The contractor for the garage doors got there within a few days. They were great. The problem was not completely solved because it wasn’t something that was covered by American Home Shield, but they were able to come out and take a look. They advised me what it would be if we wanted to get it fixed. The garage door experience was totally fine. We had another claim for our instant hot water that was broken and the contractor was able to eventually come out. They assessed that it needed to be replaced, and the guy went out to the property yesterday and replaced it.

I have used this company for two years and reluctantly signed up for the second year this March. Being an experienced Realtor, I know how this game works for all such companies: contract with mediocre local vendors who do poor work and need to come back twice for double fees of 75.00 and when something truly goes wrong and replacement is needed it is in "process: in our case for 28 days without a washer. Cancellation took me to Indonesia 3x with no help and scripting, then by accident I pressed the wrong button on the main line and got US offices. They will not refund the remaining policy for 8 months and want to charge me 70.00 to cancel! Unbelievably poor service on all fronts. Stay away.

The customer service and the customer service of the companies that services AHS is horrible. When you have an issue you will be on hold forever and seems like they just read from a script and never answer your questions. I have had 4 services calls which two different technicians that didn't show, don't follow up and don’t know how to fix your issue. Then when you call AHS their only answer is, “We will set up another appointment with another service provider.” Going on 4 weeks with our air condition and $300+ out of pocket. I also am a realtor and I will going forward recommend my clients to put the $35.00 in a savings account versus paying the monthly fees, service charge and the items they don't cover. Might as well save your money yourself and pay when something breaks and save your sanity. Not worth the time and money you have to spend with these guys.

I have personally seen companies not honoring contract in other countries but this has been my first experience in US which is my home for the last decade or so. AHS need to do a bit more to understand the definition of customer service. I happened to take the 3X3 Combo plan on Jun 03rd and in a month had an issue with my A/C Cooling. Thankfully AHS send a contractor within a day or so, which gave me a good impression of their service. What happened after that, altered my impression from a company like AHS. The Contractor: AC Wizard comes & without doing a proper test fills 3 pounds of Freon telling that it is very during Summer (AHS takes $100 Service which is as per contract, so no issues).

My AC stopped working in the middle of summer in Arizona. I put in a service request online. When the service tech arrived, 2 days later and 3 hours later, he said he was not licensed to work on my ac because it was a condo complex with 4 units in one building. He needs to be commercial licensed. I called AHS and they said they would put in a new request with a commercially licensed tech. Next day, there is no service request logged. I called and went through it all again... Next day, no service request logged. It had been canceled because the tech did not have a ladder tall enough. No one contacted me to let me know this.

American Home Shield was recommended to us and we wish we had done more research. Recently our hot water heater had to be replaced. We went through the process of calling American Home Shield and they informed us that we could either use one of the companies that they contract or we could find someone ourselves and they would reimburse us no more than $397.50. THIS IS A TRICK! Since we decided to find a company on our own to replace our hot water heater, we are now having to fight to be reimbursed. They have rejected our invoice of $900 and their reasoning is because the person we hired is not with a company. He is licensed/register plumber that is a one-man shop and doesn't have a fancy name to put on their invoice. DO NOT GET AMERICAN HOME SHIELD FOR YOUR HOME WARRANTY!! THEIR SERVICE IS INEFFICIENT!!!!

BEWARE! If you are buying a home, never buy the extended warranty!!! We got AHS aka American Home Shield. Yes, they will send someone to look at the item, however when/if parts arrive they are not obligated to come out right away and fix it. This isn't the first time that happened to us. First dishwasher, we ended up buying new after 2 weeks and now waiting for them. Faucet, it had arrived here, we had to call someone else and pay out of pocket to install.

To submit my claims, I call American Home Shield and they’ve got an automated system where I can tell them exactly what’s wrong. And at that point, they send me either a text or a callback saying that so and so will be dispatched to make this repair. And I pay them $75 copay and then the contractors come out. The AHS reps tell me within 24 to 48 hours that I’ll be contacted by a specific contractor. And then usually within 24 hours, I hear from the contractor about what day or time they will be out. Recently, 1 Call Contractors came out to repair a couple of light switches in the house. They were on time, made quick repairs, and were in and out, and I’ve been happy with the service. My experience was satisfactory.

Submitting a claim online to American Home Shield for my leaking ice maker and a freezer door that wasn't closing properly was very easy. Bay to Bay Appliances came the day after. However, their tech forgot to order a new ice maker and so he had to do a return call. Still, that was fine.

There was a leak underneath the bathroom and I called American Home Shield. It was on a Friday and there was a text message from Neely’s, the contractor, that they would come on Monday. The guy was great, very nice and professional. He said it was something that was loose upstairs in the bathtub that caused the leak to come through. It was a repair that he fixed, and it solved the problem. He did a great job and he figured it out quickly. I recommend AHS all the time and I tell everybody about them. I’ve been with them 15 years minus 2 months. I’ve tried somebody else and they weren’t good, so I came back. American Home Shield is the best warranty out there.

Our air conditioner stopped working. I went online to request a service with AHS and the process was easy. When I talked to their reps, they were very professional and everything was good.

American Home Shield sent out Appliance Connection after I called AHS about my dishwasher that wasn't working. It wouldn't come on. I was told when the contractor would come out. When they came, they tried to repair the dishwasher but they couldn't. Because of this, I was given a brand new dishwasher. They picked out a Maytag unit that was comparable to what I had which was a $900 unit. It took three weeks for the new appliance to get here but that was fine. The contractor was excellent. Everything was great.

I called American Home Shield when the refrigerator didn't work. The technician called and came when he was supposed to. He called before coming because I asked them to call before they were on their way. Overall, I didn't have any problems. It was all good.

I did a request for repair but the contractor wasn't able to fix it yet. Something’s making a noise inside my walls where the plumbing is at the tub. As a renter we used American Home Shield and they were good then also.

The dishwasher wouldn't go on and the lights would just blink. I went online to submit a claim with AHS and it was easy. Their website was user-friendly. Then they gave me an idea of when the contractor was gonna call. They were pretty good and the contractor, Pro Appliances, called quickly. The service was also great and at the moment, they're still in the process of ordering a part. But before this claim, the same tech came out for our dryer and he fixed that. It's been working fine since the repair, too. All in all, it's been a pleasant experience and I would recommend AHS.

We put in a claim for our dryer, and there was some little thing that had to be replaced in it. The tech had to get a part, and he fixed it pretty quickly. The dryer works fine now. We've been very happy with American Home Shield.

There was a time when my AC wasn't working. I submitted a claim online to American Home Shield and they got someone to come out within 24 hours which was pretty quick. The interactions with Central Jersey Heating & Cooling, the contractor whom they sent, were great. They needed to order a part but then the tech got my AC running for me temporarily until the part came in. Thus far, I've been happy with my AHS. I'm gonna continue with them.

I would recommend American Home Shield. I called them for the dishwasher that wasn't working. It's easier to call. The contractor from Brands Appliance Services was very good.

I had water on the floor in the bathroom. I went over the phone to file a service request with American Home Shield. It’s never easy to do that. They could always make sure that I can talk to somebody in the United States. I can’t understand them at all. Also, for many of the things that I have problems with, they use Sears, and they are awful. They never get the job done. And they can’t schedule it at a time frame that really works for me. They are extremely uncooperative, too. And I was told one of the last times that there wasn’t anybody other than Sears that would work on my refrigerator, which it still has some problems. But I told them I didn’t want Sears, and they said if I didn’t use Sears and they didn’t have somebody else, then they wouldn’t service me.

I had ice machine problems and the guy that was sent by American Home Shield was great. I had a death in the family and he had to reschedule with me several times because I didn't know what was going on. Unfortunately, the ice machine didn't work for four or five days prior to him coming. And then, when he came out, it was working fine. It was full of ice. There was no repair but he was very respectful and did work with me when things were kind of rough.

There was a time when my washing machine would not spin. Submitting a claim online to American Home Shield was very easy and they got in contact with me in a day. The contractor was professional and everything has been good since they repaired my washing machine.

We always submit claims online to American Home Shield. That’s really the easiest thing for us. The contractors that came out were wonderful and easy to get in contact with. They were good about telling us what was going on. Recently, whenever we set our washing machine to cold water, hot water would come out. At first, the gentleman that came over to fix it thought that there was some problem with the thing that determines whether it should pump out cold or hot water so he got one of those and came back and installed it but it had the same problem. Then we realized that the hot and cold water pipes had been installed backwards. He was awesome, figured out what the problem was, fixed it, and everything worked out great.

The people who registered us to American Home Shield were great. They were helpful and got my thing taken care of. They were perfect. We had other companies before but they were not as good as American Home Shield. I made a service request when I had a garage door problem. The contractor who came was great. He was very professional, to the point, and sweet. He took care of the problem in a day. We had one more incident and we don’t know if it was the opener or if it was a glitch. But the garage door is working fine now.

I always call when submitting a claim to American Home Shield. The people are very good and their customer service is excellent. I would recommend them. My pool heater was not working and True Blue came out to diagnose it and see what the issue was. The interaction with them was very good but it took them a bit longer to fix it because of the parts. That pool heater has not been updated in a while and they took care of ordering the parts. Everything has been good since then. True Blue has had to come out twice this year and they were very good and efficient. They also had very good communication.

I submitted a claim online to American Home Shield for the hot water heater and the contractor came out within 24 hours and the interaction with him was good. However, we still do not have hot water. AHS was gonna cut a check for that two weeks ago but I have not received anything.

American Home Shield had IGD Plumbing come out for a couple of plumbing issues. The tub faucet and the shower faucet were leaking, and they were able to get things taken care of in a timely manner. They were professional.

Initially, I had some problems with American Home Shield, but with the latest call, they handled it very nicely. I did it over the phone and they scheduled someone to come out quickly. They seemed very good. I filed a claim for my dryer. The heating element went out, and then there was a really bad squeak when it dries. So, the contractors were able to fix the heating element the first time, and then they had to order a part for the second. I'm waiting for them now. I'd recommend them.

The water was running in the bowl in my bathroom as something was broken in there. I submitted a claim online for its repair to American Home Shield. It was the quickest way for me and thereafter, AHS sent me a text that their contractor company will call me. In 24 hours, the contractor called and set up an appointment. The process was excellent and very straightforward. The plumber from The Lindsay Company who came to us was very professional. He knows his job and went above and beyond to explain most of the stuff.

Our AC unit on the second floor stopped working. American Home Shield sent Extreme Heating & Air and the fix was made. The tech was very patient, explained to me what the issue was, and he replaced the part. We had someone else come out who services our unit, and they said that it was the blower. But the tech said that it was not the blower. It was a small part. Right now, everything is working good.

I had the the house rekeyed through American Home Shield. The guy they sent was a nice guy. He called me by phone. He was not sure and he called American Home Shield, and they said they were gonna cover it. He was all smiles when he came and he did the locks out. He took care of it and they're all done. There was some stickiness on one of the doors but when he was done, not only were the locks rekeyed, but everything just works smoother and better.

I called AHS when my air conditioner went out and asked them to send someone to check it out. The rep was okay and the contractor did well. The AC has been good since the repair.

I requested four services altogether online from American Home Shield including plumbing, running toilets and a leaking garbage disposal. Navigating their website was easy but then there is a limit of four on the number of requests I can make for a single service. Also, there aren't enough options to describe what my problem actually is. When the technician from Allstate Plumbing called, I had to let them know what the problem and describe it to them rather than the American Home Shield website.

The air conditioner was having problems. The guy that came out was nice and fixed it except it would still randomly have the problem. The lady in the office of the contractor company called me and was trying to schedule an appointment on a Thursday. I was off on Friday by chance. I told her that it was okay if the tech couldn't come on a Friday. She wanted to schedule the next Monday. I said that I have to go back to work and that I work out of town. I asked to do it on the 29th and she couldn't. She had the whole week ago with the schedule. She was super rude the whole time. In the end, I told her that my schedule doesn’t fit theirs. I asked her name and why she was so rude. She said a bad word and hang up on me. I didn’t know if she was having a bad day or what, but I thought that was a little bit extreme.

I was supposed to hear from BestWay Mechanical last week because when the guy came in to check, he needed to come back another time to repair the issue but I haven’t received a call. We thought it was the water heater, but we're glad it wasn't because we got it with American Home Shield just a few years ago. There was condensation coming from the AC unit, and the really awesome staff person, Mike, came by and then checked to see why it was still leaking after we were sure it was good to go. He saw that a part of it was frozen. So, it would be best to turn it off temporarily for that to melt. That was the cause of the issue and he said that the best way was to come back in again to go ahead and repair that issue. Since it has been a little while, I probably need to call him myself. I was gonna call AHS or the contractor as well so they can come back out and get that situated.

Two days after I filed my claim online with American Home Shield, Buckley Appliance came out. They came out to see what was wrong with my dishwasher and they submitted the information to American Home Shield. They ordered parts and Buckley Appliance came back out. Things have been working after the repair.

VIP came out for the washer. On the day I called in for service, I had washed all the clothes. It was in the last load of clothes washing but for some reason, it started putting codes on the display. It had never done that. It was a locked position and it wouldn't unlock the door. I had a hard time but I finally worked the right system to get the door unlocked. I even tried to run the washer again to drain some of the water that was in there because I have a front loader and I had that option on the display as well. But then I went ahead and called American Home Shield. Because my daughter had some surgery and is here for a few weeks, I had to get whatever problems that might be taken care of done. I didn't wanna have to have to run out and do my laundry at some laundromat.

We had a clogged drain that started at the washing machine. I submitted a claim with AHS and it was kind of annoying because it wouldn’t let me go forward until I paid a fee before I could even talk to a person and say what was wrong. So, it was really discouraging that I couldn’t discuss the issue with somebody. Then the contractor called and tried to make an appointment and we came to a day that was gonna be good for both of us, and they showed up on that day. Since the repair, the water goes down the drain and it doesn’t go all over my floor, so that’s a plus.

American Home Shield's online claims submission process is so simple and I like it. And the contractor came within two days. It was a short turnaround. My husband was really pleased with the technician who came out. We needed an additional part and he did really well because he said it would be two to three days, and that was what it was. Unfortunately the appliance still is not working. So they’re gonna replace it for us. I’ve had to require the service of AHS a few times, and each time, I’ve been very satisfied.

I’ve had American Home Shield for everything and they've been great. I submitted a claim online to American Home Shield for my air conditioning issue and their contractor was out the next day. He was on time and efficient. However, we're having issues still and the claim is not closed out. The techs are going through troubleshooting to see if a leak is what's causing my problem and to make sure everything is good.

I called American Home Shield and spoke with a representative due to water damage in my home. The rep was professional and the contractor that came out was really good. But he couldn’t find where the water’s leaking from. So, I gotta call him back again and pay another $75.

My air conditioner wasn’t blowing air at all and when I submitted a claim with AHS, it went perfectly fine. I did it online and the process was pretty simple, quick and very comprehensive. The website was straightforward, too. The technicians found out there was a variable speed motor that had gone out and there was a part that they needed to get for me. It took a bit longer to get because we didn’t have that part in-state, so the technicians had to wait for the part to arrive. But other than that, it was flawless. They were very prompt to ensure that they follow through with the repair as soon as they got the part. And the repair was really quick. It only took about 20 minutes to a half hour and everything’s working fine until now. All in all, AHS provides a great service and I’m gonna purchase another warranty for next year, as soon as this one expires. So, even if I don’t use it, it really gives peace of mind to have that available.

Normally, I call AHS to put in claims and when I call, their system is automated. I would love to be able to request the company that I want. When I'm doing the automated thing on the phone, their system would say "Hold on and we'll see when we can get you scheduled." The system would come back telling me who the servicing company would be, give their phone number and tell me that the company would contact me. Right now, there is no place where I can request which company I want which I would love to be able to do.

I called American Home Shield for my AC and got a representative. They set everything up, gave me a work order number and we went from there. I requested who I wanted for the repair because I had a problem with the other contractor they have that didn’t come out. They had to work on getting me the one that I requested that had come out before. They got the contractor to come out and he did a good job. He repaired everything while he was here when he said he would be here.

It’s pretty easy to make a claim with American Home Shield. But I think because of the time of year that we’re at, with a lot of heat going on, there are a lot of appliances that are not working so it took the contractor a while to get out when the refrigerator quit running. American Home Shield got somebody out within three days which was good but he was unable to repair it. It was gonna need a new compressor so he went back and told whoever that someone else needed to come out. That took several weeks. From the time that we made the claim to the time that we actually got it fixed, it was a total of five weeks. We lost $400 worth of food.

I called asked American Home Shield and asked for the home to be re-keyed. The contractor came and did what he had to do and left.

If I have a heating and air conditioning problem and I submit a claim with AHS, I'd prefer Quality Air HVAC Trust because they have been here on more than one occasion to handle my furnace and air conditioning situation. I became aware of them. Recently, I had a landscaper landscape my hedges and he clipped my Freon line to my compressor outside. It was 90 something degrees outside and this landscaper through his insurance, brought out his guy to work on the AC. But what he tried to do didn't work. In fact, I had about four people come out and try to fix the AC issue before I decided to call American Home Shield.

My AC wasn't getting cold. I like to call and talk to a real person, so I called AHS and filed a claim. The contractors they sent out fixed it but it took a couple of trips as there was more than one problem. So after they fixed it the first time, something else went wrong on the unit and they fixed it again. There were long delays, too and it was over 100 degrees and there was no cooling. Plus, it happened on a Friday and they were closed on the weekends so, I had to wait three days. And the technicians were really busy, so I had to tough it out through some hot days.

I called American Home Shield to request service on my AC unit. I had a very good interaction with the contractor from Relaxed Heating & Air. They cleaned up, so I haven't seen a mess. The air conditioning is working now. It's a relief.

Our second floor AC stopped working. I filed a claim with American Home Shield and found the process easy. I called the repair people to make an appointment the next day and they came to the house within the second or third day. I wish it could have been sooner though but being summertime, I'm pretty sure they're busy. When they did come, they were professional and courteous. They handled the issue pretty well. They were in here and out. The AC has been working good since.

My experience with AHS has been very good so far. We had some air conditioner issues. They ordered the wrong part and then they put it in and then they said, “Oh, that one is too light for the air conditioning unit.” So they had ordered a bigger part, the heavy-duty part which is the type that came out of it. But other than that, everything’s been pretty good so far. The contractors sent were good as well. Since they came out, everything works fine.

We had a leak in the garbage disposal so I put in a claim online through American Home Shield. I got a text not too long after saying that they’d be in touch within 24 hours. I put the claim in late on a Friday, and the following Monday, I got a call from somebody. We had an inspector come out and he was on time, very professional and super quick. He let me know what was going on, and he actually fixed something else that was wrong with the pipe. We just bought the house so the previous homeowners did a little DIY stuff. He fixed another pipe, and then he installed the disposal and made sure it ran before he left.

The contractor sent by American Home Shield was very good. On my most recent claim, we had an issue with the toilet. And for some reason, they were not able to fix it properly, but American Home Shield has been really good with that. When I do a recall, they’ve been able to bring the service provider back and try to get it fixed, so, I'm very pleased with the service. The claiming process was very easy. The first time around, when I tried to do the recall, I was not able to process it online. So, I called. But the second time around, I was able to do it. There was no problem.

When I submitted a claim to AHS, it only took a day for them to send out a contractor. I was very much satisfied with that timeframe. The contractor sent by AHS was fine, professional and knowledgeable. The performance since the repair has been decent.

American Home Shield sent out Westaire for my air conditioner. Their guy diagnosed the issue and had to come out two times. The first time he came out, he said the AC needed Freon so he put Freon in. It worked for about three weeks. But all of a sudden, the AC started throwing hot air again and the motor started making a loud fuzzy noise. I called American Home Shield and they assigned another company, A&E. I thought that wasn't right because the first company that came out should be the one responsible for it. I called American Home Shield and they said I was right about that.

When the pool was first opened, the heater wasn't working and then, all of a sudden, the motor on the pool started making a lot of noise. We looked at it and couldn't find a reason for it. It looked like it needed a repair, so we went online and filed a claim to American Home Shield, which has always been great. They sent Clear Water Pools out who called to say there were coming. I gave them access to the backyard and they looked at it and said that the motor was worn and was dying. They ordered the things they needed and they came and put them in. It was very easy and the problem seems to be all repaired and good. We have recommended American Home Shield to friends.

According to American Home Shield's Policies and Contracts breakdown they only cover $10 per pound in Freon. When replacing only the Evaporator Coil on your indoor system there are 2 modifications needed to the PVC PIPING and COPPER TUBING , these are also not covered by AHS. Your out of pocket breakdown is as follows:

The problem was finally resolved after more than five weeks. The original contractor was replaced by Proficient Appliance who too needed more than one visit to properly diagnose the problem. After replacing the rails and a faulty switch the door now closes properly. I am not too happy with the call center services but the consumer affairs representative was helpful and professional.

If you have run of the mill problems, they are fine, as long as you do not have to call or have any kind of problem. I have geothermal heating/cooling and they have no clue what to do. They don't even have a selection for it. Every time I place a service request, their contractor comes and says they don't service it. Then it is a fight to get them to cover the contractor that is certified to do it. This latest service need they said from the start there was no one to service it and I could proceed with my own contractor. Then 2 days later they assigned someone anyway, AFTER I had service and paid for a part replacement. It is 100 degrees right now, I could not make my family and animals wait.

Moved into the house a few months ago and the appliance insurance was required by the lender. I had no objections. Early in July the circulation fan for the upstairs unit failed so I contacted AHS. The technician responded 1 week after the service request was submitted and after inspecting the unit told me that he needed to go and get the part. That was 2 weeks ago. So as of this upcoming Monday it will have been 3 weeks since I reported the outage and the unit still has not been repaired. Since I have never had appliance insurance before I'm quite new to the service. IS THIS WAIT TIME NORMAL?

I would like to thank Ms.** who singularly took ownership of this matter and worked it through the system. Thanks to Ms.**, I have received a check today and consider this matter resolved to my satisfaction. Again, the process prior to Ms.**'s involvement - she responded to my posting on CONSUMER AFFAIRS - was ridiculous.

Our AC stopped working in 100 degree Missouri weather. They couldn’t get someone out for 4 days. I asked them to look for someone sooner, so they cancelled the appt I had and after 5 hrs of looking, it was now out to 6 days. The person on the phone blamed me because I had asked for a closer date. Then they offered to have me find my own contractor. Come to find out they have a terrible reputation of not paying claims and leaving contractors on hold they wouldn’t do business with them. I paid out of pocket, got it fixed same day, and cancelled my contract with AHS. Unless you have a problem that can wait several days, this doesn’t work, they won’t call anyone outside who they contract with and that appears to be only a handful in our area.

My toilet was leaking. I filed a claim online to AHS and I requested a plumber, and they sent one. The online process was very easy. The contractors were great as well. They came out really quick, took care of it and we had no problem.

Our AC quit and I filed a claim online with American Home Shield. They responded quickly and the contractor came out. He got here at about 11 and he left at about 4. And the AC has been performing very well since the repair.

The refrigerator was leaking a bunch of water out of the bottom on a regular basis. I filed the claim online late on a Thursday evening, and the contractor didn’t contact us until Monday to make the appointment. Once the appointment was made, they were very prompt and fixed it in a matter of minutes. It was great. My wife was the one that went home when they came, and she was very happy, because she was tired of placing a towel in front of the refrigerator to soak up the water every day. We’ve had to use American Home Shield twice since we bought the home and we had been very, very, very pleased. In fact, I’m considering extending the warranty.

Everything in the garage is connected to one GFI outlet. The thing shorted out and our freezer went out. We thought it might have been the freezer, but it wasn’t because when I plugged it in to some place in the house, the freezer worked. I called American Home Shield and told them I needed to have somebody come out because it was an emergency. This was on a Friday and they said somebody would be out there next week. But I couldn't wait until then. We had hundreds of dollars of food in the freezer. I was disappointed with American Home Shield. I haven’t had any problem with them in the past, but I was dissatisfied in this particular instance. I didn’t know if it was the freezer or not. They said that the outside freezers aren't covered under the contract. But I need to have somebody to come out and fix it.

There was a leak in the freezer of the refrigerator. I filed a service request and American Home Shield assigned somebody to come but that organization never called me or showed up. AHS told me the name of the place so I googled and called them. They said that they canceled 'cause they didn't service my city. I had to call back to AHS again and they assigned me somebody new. And then, the contractor called me back, came and fixed the freezer. My freezer has been working fine since.

Our air conditioning had gone out, and I requested service on that. I did my claim with American Home Shield over the phone. Initially, it was an automated request. And then I had a chance to speak with a representative once I did not get a response from the initial company that they recommended. And so, that was a good interaction. They were able to identify someone, an alternative, and that was who came out.

I put in a service request with American Home Shield for my AC, and Air Patrol came out. I have two units. One is not working, and one is not blowing cold air. So, they came and they fixed both the issues. Once they fixed it, there was a water leakage from one of the AC unit. So, they came back in and they fixed it. But I had the damage on my ceiling. I called them, they came, and they fixed that. That was a positive experience, but I also had very bad experience with American Home Shield. I made several calls, and I talked to the leadership, and I don't see any change. Most of the time, they will come and do something and say, "It is not covered." And I need to pay $75. And then, it takes 30 minutes to get somebody in the phone line, and they won't respond properly on the phone. But the latest time, when I called them, I was able to get somebody quickly.

I've been with AHS for over 15 years now and I never had any problems. Recently, I had a refrigerator that wasn't staying cold and after a couple of days, I submitted a claim with AHS online. Within 24 hours, AllHome Appliances came out and my experience with them was pretty good. The guy knew what he was talking about, went back to work, and got it fixed. We're happy with the repair and so far, everything is still working correctly.

I’ve been doing my claims with American Home Shield by phone. But it’s kinda hard to get through on the phone. It takes a while. That wait time needs to be improved very much. Other than that, I’m satisfied with the coverage that I have with American Home Shield. Recently, my air conditioner wasn’t blowing out cool air. Carolina Air Heating and Cooling came out. They had to come back twice. The first guy that came didn't check everything. He just assumed what was wrong with it. But the next guy that came checked everything, and he made sure everything was right fixed after that.

I had two service calls submitted to American Home Shield. One was for a replacement of a refrigerator and the other one was for the repair of a garbage disposal. Filing my claims was very easy and for my garbage disposal, Third Generation Plumbing came out. They weren't able to fix the problem but still the service call with them was fine. Another schedule was then scheduled by AHS.

We had a problem with the air conditioner. It was running but no cold air was coming out. We did a claim with American Home Shield through a computer on the phone. We called on a Friday. So because of the weekend, A1 Mitchell’s Heating and Cooling didn’t get out until the following Monday. American Home Shield gave us A1 Mitchell and we called that same Friday to see if they could come out over the weekend, but they were already booked.

I went online and requested assistance for my air conditioner that stopped working. American Home Shield quickly responded and sent an awesome gentleman out to do the work. They're professional, courteous, and did absolute great work. The gentleman was fantastic. He walked up, told me his name, shook my hand and told me he was here to check out my unit. I showed him where the unit was and what it was doing. He looked at it, came in the house and looked at the thermostat. He went back outside to the unit, came back with a piece and told me he was gonna start with that. He thought it was the starter or something that worked like a starter. He replaced it and it started working, and it's been working like a champ since.

I went online and submitted a claim for the dryer, and it was easy. American Home Shield had All Home Appliances Repair come out and the dryer has been working since the repair.

I had a leaking water heater so I went online on Thursday and made a service request with American Home Shield. The process is simple and you are walked through it. Their contractor, Kintex Plumbing, called me that day and told me they'd have to meet me on Friday to look at it. Their guy came out the next day and looked at the water heater. He diagnosed the issue, said he had to call American Home Shield for approval then he called me back to tell me that the request to put in a new water heater was approved. They would get the new one and they would be able to install it three days later. The plumber was Ike and he was a tremendous guy who did a really nice job. I’ve had American Home Shield for years. When we lived up north, I had it and just carried it forward when I moved down here. I always recommend them.

I've heard good things about American Home Shield that's why we switched over. However, when the AC stopped working, it took a little bit of time for Absolute Paradise Cooling to come out. I'm in Texas so it was hot and no one showed up till the next day at about almost 24 hours later. But the the technician did a good job. He knew what he was talking about. He ended up coming out twice 'cause he did one remedy and then found out that something else was out.

I contacted American Home Shield on Saturday and left a message with the answering service. They called me on Monday, and the first thing 8 o'clock on Tuesday, the technician was here and was done by 9:00. The fan on the AC wasn't working and we found out that it was the pump that needed to be replaced. The technician was able to replace it within the hour so that worked out great. American Home Shield was very quick and the gentleman was very nice. He just lives around the corner so it was convenient.

I need an AC repair because the system wouldn't turn on. I submitted a claim online with AHS and they sent out Wilson HVAC. The tech did a good job and since then, the AC seems to be working fine, so I'm happy. Also, I’ve been a Home Shield customer for a while and I always seem to have a good experience, so I continue to be a customer.

When my hot water was out, I filed a claim online and the AHS platform was very user-friendly. Also, even though I did the claim late at night, I had a call first thing in the morning and the contrator came out the next day because I was busy. They were fabulous and took care of everything right away.

I submit my claims online and that process with American Home Shield has been super simple. They get back to me the same day once I submit a claim. Recently, I've had claims with American Home Shield. With the dishwasher, everything went perfectly. With the Icemaker, everything went perfectly as well. I'm having a little trouble with my washing machine the other day. It started making a weird sound and started leaking everywhere. And it was the day before I left for vacation. I'm down here in Panama City. And it was supposed to be Monday, and they called and I never could get to my phone, and so, I missed the 10-minute window. And so, they rescheduled for today. I got my roommate there, and he leaves for work at 1:30 and they just called me and told me that there's something wrong with the van, he's running behind, but he will be there. It will probably be after 12:00. So, I don't know if he's gonna be able to fix it today or not.

We just bought the house and had the locks changed over thru American Home Shield. Seabaugh’s Locksmith came out and did a really good job in a very timely manner. They were very professional and handled themselves very well.

I recently filed a claim for my AC which froze up. I went online and American Home Shield assigned me a different contractor than the previous one for the same problem. So, I called and they cancelled that one and redid it ‘cause I was gonna get charged for it. Express Comfort came the next day and their professionalism was great. I turned the AC off when it froze up, and by the time they came, it wasn’t frozen. The tech gave me some great advice on how to keep it from freezing up in the future. I’m glad he was there to give me the advice that he gave me.

I had to get six keys rekeyed and when I filed a claim with AHS, I had a good experience. I called them and the rep I talked to was really good and very persistent. She was contacting me when I was forgetting to even call, so it made it easier. The tech who came out was also good. He was fast and on time, too. He came here at the time frame that he told me he was coming.

My AC unit went out right in the middle of a heat wave. So, we put in a claim with American Home Shield, and it was Affordable AC Company who came out. And the guy weighted my situation and determined that it was the blower motor issue inside the AC unit. So, they ordered the control board that controls motors. And when they got that, they brought it back out to install it. But when they did, it wasn’t blowing like it should, and it was not even close to what it used to. So, it took them a week and a half to figure that out. And this is like 15 days at this point in the heat wave that we were going through because we had to also put in a new work order when they had that issue to get them back out here to figure out what was going on.

I had water from my air conditioner leaking throughout my basement and I went online to submit a claim with AHS. The process was pretty good and the techs from Pro Comfort Heating and Cooling came out three days later. I told them exactly where the leak was coming from and what I thought it was, but I didn’t know how to fix it, so they had to come out. And they did a good job. But I wish they would have come out sooner. I had some damage in the basement because of how long it took for them to come out. Other than that, the air conditioner has been performing well since the repair.

My air conditioner wasn’t cooling and I went online to submit a claim with AHS. It was very easy and on the same day, I got a notice from the company that they assigned to my claim. They tried to set up an appointment for the next day and our interactions were very good. The contractors who came out were awesome, too and the unit has been working great since the repair.

American Home Shield originally provided somebody from South Placer Heating & Air Conditioning to come out to work on the air conditioning problem in Sacramento. But they couldn't fix it, and they were supposed to send in a report that day. I called American Home Shield and communicated with them three or four times. This was over two weeks ago, and I've not heard a thing back. I feel like I'm getting a runaround. I have two accounts with American Home Shield. I've been a long-time customer, and it's very frustrating. I've used them in the past a few times, and I've always been satisfied. But with this, I'm waiting. I talked to one of their representatives again yesterday so maybe something will change in the next week. But overall, I'm satisfied with American Home Shield.

An issue with our ice maker had been going on for a week before I filed an online claim with American Home Shield. Their website was easy to navigate. Then a gentleman came out to look at the ice maker. He spent quite a bit of time trying to determine what was wrong and ended up telling us that we needed a new ice maker. Before he left, he told us that they would get the replacement ordered and he would call me when they could install it. Then a week later, he came and put the ice maker in. Now, we have ice.

When I submitted a claim for service over the phone to American Home Shield, the reps whom I spoke with were very helpful. I called their contractor on a Friday and they let me know they wouldn't be out until Monday. Once they came out, everything was great. They knew what the problem was. They took care of it and got the job done. Though I didn't get to check out the different prices on the basic service call, I'd recommend AHS.

I've used American Home Shield for many, many years. Recently, the guy from Prolite Appliance & Service Repair came out for the icemaker. It was working some but it wasn’t putting out enough ice. He was delayed due to approval from American Home Shield in getting the parts, but he did very good. I’d used him once on a refrigerator. The icemaker is working fine now.

I’ve done both of my previous claims with American Home Shield online and it was super simple. The first time that the contractor came out, it took quite a while but that was over the Christmas holidays so that was understandable. This time, they were out within 24 hours. I loved both of them and I felt they did excellent work. I was not at home for this last order and when I came home, the contractor had done more than I have anticipated to have done. He went above and beyond what I expected. I am the most happy.

I flipped the air conditioner on one night and when I went down the basement on the next night, it was full of water. I called American Home Shield and filed a claim. The contractor came out and it was a line that was plugged up. So, the guy shot some air through there and unplugged it. The experience has been great with the contractors. You don’t have to wait and they’re usually here within a day or two. Also, their professionalism, level of knowledge and friendliness were good.

United Air Temp came out to do my annual furnace cleaning, duct and air-conditioning check and the technician said that one of the capacitors was gone in my unit so he needed to replace it. They were already out here for maintenance and he said that if I call American Home Shield right then, I could tell them that he was already on-site, and he could go ahead and do the work. Since then, everything has been working perfectly. When I called in, the representative from American Home Shield was very helpful and prompt. She got me hooked up and talked to the technician to get the contract, the invoice, and stuff sent. So, everything went smoothly. The contractor was very thorough and I’ve used them for the last six years. It was a wonderful experience with AHS and I recommend them all the time.

My washing machine was very loud when it spinned. I went online to submit a claim with AHS and their website was confusing. But the tech came out within the time they told me to expect him and my interaction with him was great. He replaced the bearing on the washing machine and it's been working well since the repair.

We had Steve’s Security Locksmith change the lock on the front door and the door from the garage to the bedroom. Both work perfectly and we’re very happy with the service. American Home Shield hooked me up with this service right away. The contractor came out the same day and was able to do the service so it was excellent.

I submitted a claim online to American Home Shield for electrical work and they got back to me in a few hours. The contractor and I were going back and forth between them actually answering the phone. But when we finally got in contact with each other, he asked what the issue was and provided me with a date and a time. When he came to my home, he was very polite, professional and very informative. Since the repair, everything is working just the way it should.

We had an electric filter for our air conditioner. And we weren’t sure if it was working, so we wanted to get someone out there to see ‘cause we didn't know. We couldn't tell if it was working or not. We never used one before. I went online and submitted a claim to AHS and it was really easy. The contractors were good. They were really professional. But we actually decided not to fix it, and we just switched to a regular paper filter instead.

I always tell people to get a home warranty, and American Home Shield is always the number one. We submitted a claim when a part of our pool was leaking. AHS referred it to a company here in Tucson. The contractor called and he had my husband take a picture of the leak and sent in a picture of it. The guy said, "I've got the part. I'll come fix it right away." He fixed it like two days later.

I just moved into the house and I needed rekeying. I submitted a claim with AHS then R&R Rekey & Locksmithing came out. They were great but some of the locks were not rekeyed because they weren’t rekeyable. So, I ended up paying more than I thought I would pay. I thought I was gonna pay $75 to have everything rekeyed but since there were some that were not rekeyable, the work that was done on them was not covered. It seemed to me like that should have been covered, but apparently, it wasn’t. Other than that, the locksmith company came ahead, did all the locks, and they were amazing. In fact, their tech had to come up with a couple of innovative solutions and he worked with his distributor or somebody at his company to get some additional parts for me. And he definitely went the extra mile.

When I call American Home Shield, their reps are so respective. They treat me like I'm their only customer. One afternoon, I submitted a claim to American Home Shield for a water heater issue. AHS head to get someone and they found Pruitt's Plumbing. They were around in 24 hours but then their tech had to drive up from Lake Havasu which was ways away. Still, they had the issue fixed within half an hour.

Recently, I had a leak and American Home Shield sent Medallion Plumbing. They said the leak source was the water heater which they replaced. But then we figured out that this wasn't the only case. There was another leak so we called the AC company. They came but didn't fix the issue. My interactions with AHS have been good except when they scheduled the AC's checkup. I looked at the internet and saw the bad reviews on the company. I asked beforehand to switch the company to another one and I was rejected. Until they will fail to fix the issue, then they will replace them. This was a little disappointing and I knew beforehand that they will not fix the issue. Now, we still have a leak. I'm very dissatisfied with AHS. They should pick better contractors.

Recently, the fan on our air conditioning was not blowing. I went online and filed a service request with American Home Shield. The contractor they sent was very nice and he was able to figure out the problem and solved it pretty quickly. Since the repair, the unit has worked great. It was a very good experience.

I called American Home Shield regarding air conditioning two weeks ago. There was a language barrier with the rep that I talked to and I had to speak to a supervisor so I could make myself clear. The supervisor was good and had Platinum out the next day. Platinum didn't really do anything. When I saw water leaking and I asked for them to come back, they said they would not be able to be back for eight days. I called American Home Shield and then ended up speaking to a supervisor who I was told would work on it. I got a text from American Home Shield indicating Platinum would be in touch with me in 24 hours sometime last week and Platinum didn't call until Monday. At that point, I spoke to the American Home Shield rep and they got a different person out.

Our garbage disposal was not functioning, and the plumber AHS sent had determined that it wasn’t a garbage disposal issue. The outlet into which it was plugged was not functioning properly, so we called for the electrician. The electrician came out and said the outlet was fine. And he was able to then fix the non-functioning disposal. The rep I talked with at AHS was super in both instances. They have very quick response and are very pleasant and easy to deal with. I’ve been pleased.

American Home Shield's online claims process was very easy to do and totally user-friendly. We submitted a claim when the air conditioner wasn’t working. I initially submitted the claim online and the tech came out and said everything was fine. But it wasn’t fine so I had to call back and they sent a tech out again. The tech said nothing was wrong the first time he came out, so that wasn’t great. Then he came back out and said, “Actually, something’s wrong. I told you this has Freon but it doesn’t have Freon. It needs more.” That was a little frustrating. He was just out yesterday and the air conditioner is all good so far.

I'm happy with American Home Shield. Back when our AC was not cooling properly, I submitted a claim online to them. The tech from Key Elements HVAC, AHS' contractor, was very professional. We had an appointment on Friday but he called me Thursday night 'cause he was in the area and he was able to come out Thursday night. He good. He explained what was going on. He had to come back though because the system was frozen a little bit. Even so, everything seems to be working fine after the repair.

I replaced a request for service to a cooktop where the Glass top split. I asked before scheduling if a crack in the glass top would be covered because I didn’t want to pay a service charge for nothing. The appliance was still working and I was unsure they would cover the split glass. The glass split while cleaning the top. Nothing was dropped on it, which is what the contracted party claimed as their diagnosis. I’m upset because #1, that is not what happened. #2 I wouldn’t have wasted my money-which is why I checked to see if it would be covered before paying the service fee. I think AHS should pay for a second opinion or refund my service charge. I’ve used them on several other things and not had problems like I did today.

Updated on 08/05/2019: So again, there is no solution and I wasted my time calling you guys because now they are saying I have to have my problem transferred to the Appliance department because the plumber said it’s not a plumbing or water issue. It’s something wrong with the dishwasher. 5 technicians already! Time wasted off work! Because you guys can’t just replace my dishwasher and keep sending technicians! The spot that you see that is cleaned is to show that the residue always reappears even after cleaning the inside of the tub. Again I have pictures to prove that there has been no solution and they are just transferring things back and forth wasting my valuable time from work and getting paid.

I put a claim into AHS on 7/17/19. They gave me a company that was out of business. I called AHS on 7/18/19 and they gave me another company and they came out on 7/22/19 and told me that I need an evaporator coil and freon. Then the company called AHS and told them that I needed more than that and AHS denied the claim. I called AHS on 7/22/19 and requested an itemized list on the things that were needed and as of today 7/31/19 I have not received this list and I call every day and they keep telling me that someone would get back to me. And nobody gets back to me. What should I do?

American Home Shield does not have look out for the best interest of their customers. They care more about their warranty repair companies charging you unnecessary out of pocket expenses. I will not be renewing my policy!

I was satisfied that the situation was resolved and that the appliance was repaired.

I placed a service call for my very noisy refrigerator. My first company never came out to look at my appliance and so I had to call back in and sit on hold to get another company assigned. Once a new company was assigned and they came to my house I made them aware of noises it was making. They told me that the compressor and ice maker would need replaced and are going to die soon.

Don’t go with this company. Wasted a lot of my time trying to get back money they owed me. They will just give you the runaround and hope you go away. They basically stole my money and won’t return my call to let me know when I can expect it refunded.

I reported a water heater leak issue on July 22, 2019. After (3)30 minutes calls and (1) no call, no show from one of their contractors, 5 days later(July 27, 2019) they were finally able to get someone to come over to get check the water heater. During the visit, the contractor told me that they needed to replace the water heater which it was no big deal since it's covered under the warranty and they told me that AHS would be contacting me within 24 hours. 24 hours went by and no call from AHS.

One time, when I turned my air conditioning unit on, it was blowing warm air. I submitted a claim to American Home Shield and their reps told me within 48 hours, I would be contacted by a contractor. Bennett Heat & Air Electrical came out and checked what they needed to check. They asked me what the problem was and they told me after they got through that I shouldn't have any more problems with my unit. Since then, everything has been operating fine and I was satisfied. Overall, I had a good experience with AHS.

I had two different faucets that had issues. When you turned one of the faucets in the basement bathroom, the whole faucet turned but it didn’t turn on. You had to hold it at the base with a tool to steady it. Then the faucet in the kitchen sink was loose. I submitted a claim with AHS for that then they sent out My Georgia Plumber and they fixed the issues. But right now, I have a problem with two hot water heaters in the basement and if there’s ever a problem with the hot water heaters, I won't be able to turn the shutoff valves. I also submitted a claim with AHS to have that fixed and a tech came out. He sent me a bid to replace all the hot water heaters but I don’t think the hot water heaters need to be replaced. It’s just the shutoff valves need to be fixed. That was over the week of the Fourth of July and at this point, I'm still waiting for AHS to tell me what will happen next.

I don’t feel that I’m getting what I’m paying for. I’m with American Home Shield for as long as I have been living here which is 19 years. My hot water heater broke, and all American Home Shield came up with was like $300 and I had to fork out the other $807 out of my pocket. I feel like I’m just giving them all my money for nothing. When there's a problem and I call, I have to pay the deductible first which I understand. But should I have to cover the cost of the item to myself? No. So, right now I’m really contemplating whether I should keep it or I should just cancel them.

I've never had any problem with American Home Shield and I recommended them to somebody last night. Filing a claim with them is easy and they get someone out as soon as possible. I've been dealing with Universal Appliances for a while now. All of a sudden, after all of these years, everything wanna break at one time. The guy from Universal Appliances had tried to fix the microwave once but the fan still isn't working and it doesn't always get stuff hot. It works when it wants to.

Our refrigerator's freezer was frosting over inside. I filed a claim online to AHS and the contractor came out two days later. My experience with the contractor was positive. They had to order a part and come back. It took about a week overall and everything's been working correctly since.

Our power went out so I filed a claim with American Home Shield via the internet at work and it was easy. The contractor came out and he was fast. He reset the track on the garage door and he showed me how to do it a few times. It was a simple fix.

I had a problem with a pump on my pool and after I made a claim online to American Home Shield, the contractor was here the next morning. He had the parts on him so, he was able to fix it that day. The work was good and very quick.

American Home Shield had to replace the vent fan in the bathroom upstairs. We did the claim over the phone, and the rep we spoke with was wonderful. American Home Shield is okay. The only thing I don’t like about it is you’re dumped into a system where it’s voice messaging. Then, they keep asking you the same question over again, and they’re still not giving you the option that you need. And if you say what the problem is, if they don’t have that in their system, it doesn’t recognize what you’re talking about. And then it takes a minute to get to a live person. My computer does not work all the time. But when I go online, I have a problem with it. It probably needs to update. Other than that, I'm happy with the experience.

I called American Home Shield about my air conditioner. The contractor came and there was good interaction. They looked at the air conditioner and it seems to be running fine.

I logged an issue with my fridge and then an issue with my dishwasher. Two different guys came out, one specialized in fridges and the other specialized in dishwashers. Both of them were really awesome. When the fridge guy came out, the problem was very obvious to him. It was more about us being able to thaw the fridge out. And then he did like a physical for the fridge and he walked me through what he was seeing. He also gave me some tips on how to improve the efficiency, so that was really cool.

My garbage disposal just stopped working. I had done everything that the video suggested doing, but it didn't fix the garbage disposal, so I put in a claim with with American Home Shield. I did it online and their website was very easy to use. The person that contacted me was very polite, very business-like, and she got the job done. And DeHart called me the next day and was out that same day to try and fix the garbage disposal. He couldn't get it working either, so he replaced the garbage disposal. That service kept the day-to-day operations in my home going. My grandchildren is visiting, and so, not to have the garbage disposal working was kind of a showstopper for me.

We came in and the air conditioner wasn’t working. We called AHS and the contractor they sent out was prompt. He was efficient and he described everything that he was doing. He got the job done and we had no problems since then.

We made a claim with American Home Shield to have our air conditioning unit repaired. The contractor contacted us within 30 minutes of making the claim and was here within 45 minutes of making the claim. He resolved the issue and there were no follow-ups needed. I used American Home Shield twice so far, and I was very impressed with the turnaround service. I would recommend American Home Shield.

I called American Home Shield and spoke to a representative about a plumbing issue. The contractor who came was very nice, and took care of the problem. He needed to replace the cartridge. We had to help him find the water cutoff, but other than that, it was fine. He was very friendly and not a problem. Everything went great.

I was told that I had a decrease in pressure. There was a discrepancy between the high reading and the low reading. And top of that, it was time to get my unit serviced so I did them both at the same time. Filing a claim with American Home Shield was no problem. Fahrenheit HVAC came in a day and the work was excellent. I was impressed by the manner of the professionalism of the individual American Home Shield sent out. He actually owned the firm and wasn’t an employee, so there was a reason to be very professional about it.

Our garbage disposal was leaking and my husband submitted the claim online. The contractors were wonderful because we got everything set up. They tried to get out earlier and they weren’t able to do it. They tried to get out in the same week. They promised me that if they got an earlier slot, they were gonna come Monday afternoon and they would call back. I thought it was not gonna happen but they actually did. They called me early on Monday morning and they were able to come out four hours earlier than what was really anticipated which was great. They were out by noontime on Monday instead of late on Monday afternoon which made my 20-something-year-old who was sitting at home on his phone, waiting around, really happy ‘cause he and the girlfriend had plans. I’m thoroughly pleased with my experience. It was easy and it went surprisingly well.

Our pool pump had gone out so I called AHS. We got everything set up. They told me, “Here is a company called C&J.” They came out and looked at it. Pool pump was out so we ordered a pool pump. They sent this guy. To remove and replace a pool pump is usually two hours, tops. But this guy that they sent was here for three days, nine hours a day and he had all of my pool equipment taken apart and it was all on the ground for three days. I asked the guy, “Have you ever done this before?” He said, “No, I haven’t.” I said, “So they sent you to my house not being an experienced pool guy. Now you can’t put anything back together.”

I received a totally outstanding service from AHS. I had a water leak and I had a $960 water bill. I called American Home Shield and my experience with their rep was excellent. They assigned Mr. Clean Drain to my claim and they said they would call within two days. Then I had the phone number and I called it. The owner picked up and he said he'd have somebody out here the next day. I'd give their service a 10-plus and since the repair, everything has been functioning greatly. All in all, I'd recommend AHS. They didn’t use to be good 15 years ago, but in the last five years, there’s no one better.

I have a hard time understanding most of the American Home Shield claims reps that answer the phone. I’ve had an East Indian and an Asian, and they have a strong accent. I work with a lot of Asian and East Indian doctors, so I know you have to try to get them to slow down a little bit. I’ve had a lot of interactions with their reps. I’m usually on hold for a good 30 to 45 minutes each time I call, which has been several times on Monday, Tuesday, and today. There were a lot of times the line just cuts off, and that was not fun. I’ve spent three days, off and on the phone, and on hold, and I've gone through this each day. I even called the plumber and their secretary submitted it numerous times, and it stays in some department that says she didn’t. And then it doesn’t show up, but it’s been submitted.

We had a couple of claims here recently, including a washer repair and an HVAC unit. All the contractors I've dealt with through American Home Shield have been 5-star.

American Home Shield had someone out for a rekey. Filing the claim online was pretty simple and the contractor was out in day. They were friendly, professional, and did a good job.

My garbage disposal went out and I submitted a claim online to American Home Shield. Their process was easy. I explained the issue to their contractor on the phone. I told them it looked like it was leaking out the bottom and that it may need to be replaced. The contractor was out the next morning. They had a cancelation, so I was able to get somebody out really quickly. The techs had a replacement in their truck and were able to replace my unit. I was up and running in probably half an hour. The replacement has been excellent since then.

I had an issue with the bathroom flush not working properly in two of the bathrooms. I went to the American Home Shield website and submitted a claim. I paid $75 there too. I got a text message and an email right away that they will be contacting me and that somebody from the RG Plumbing would call me and ask me when I would have time available. The contractor was friendly. The guy had been in our house before for some other issue. He was very helpful and got the problem fixed right away. Everything is working fine.

We got American Home Shield when we bought our house last year. Everything that we've experienced so far has been great. They sent out Arizona TradeMasters when we were having issues with our air conditioner. They came out and checked the part of the air conditioning system that another air conditioning company thought there was an issue with. After the inspection, Arizona TradeMasters said there was no issue and that the part was okay. Everybody was great.

I had a couple of water closets that were running and weren’t stopping. I went online and put the order in with American Home Shield. And that was on a Sunday. Then on Monday, B & L Plumbing Service called me, and they were able to come out about five days later based on the schedule. They did fix the toilets but during the process of fixing the toilets, we had to turn the water valve off inside the house. That developed a little bit of a leak. So, then I had to call American Home Shield back to get the order updated to include the water valve turn off. That took about 10 minutes. But it got upgraded, and then the company was notified, and they were able to fix the water valve that became a problem when we turned the water off to fix the toilets. So, everything went according to plan.

Crystal Air Inc. came out and they said that something was broken on the air conditioner. They replaced it but it’s still not working right now. It worked for about a week and then it stopped working again. We called American Home Shield to have somebody come back again and take another look at it. Nonetheless, I would recommend them.

The AC wasn’t blowing properly recently and A-US Air Conditioning came out for it in a couple of days. The contractor was good and he was able to answer questions. It was a good experience with American Home Shield.

I always call when I have a service request and American Home Shield's reps are fine. When my tenant had a heating and air system issue, a service was scheduled and a technician came. He was wonderful and he went above and beyond. He was there in a timely manner, was very thorough and did good work. The unit is up and running and I'm praying it stays that way. We're satisfied.

I started back with American Home Shield because I was living overseas. Their online claims process has always been easy. I used it when my AC wasn't cooling. I submitted my claim on a Friday so I knew I wouldn’t hear from the contractor until the following week. I heard back that Monday so it wasn’t bad. Elite Heating and Air Conditioning was our contractor and they had to schedule the service based on their work schedule. After the repair, the AC has been awesome. Also, I didn’t see a mess in the house where a lot of stuff had been knocked around.

I called American Home Shield and spoke to a representative to have my air conditioning checked out. Submitting my claim was easy and the person to whom they assigned my claim to was very quick to respond. Sometimes, the people they assign my claims to aren't as quick to respond, but this particular person was. Since the repair, the AC has been great and everything is going well.

There was a noise from my AC and I was worried that something was gonna break on it. I had an issue the first three or four times I called American Home Shield because the people I'd called to see if they use AHS that were around here, gave me the exact same phone numbers. I had to ask two separate times to talk to a supervisor to be able to find me somebody to come out. It took me a week and a half to hear back from AHS. I live out in the middle of nowhere so I understand where it could be somewhat of an issue, but not a week and a half worth of delay. When the contractor came out, they found out it was the vent underneath the house that was flexing and it was causing a thumping. It wound up turning out there was nothing wrong with the actual AC system. They were great. I'd already talked myself into getting the maintenance thing done and they said that I don’t need any of that so they were pretty helpful.

I had a problem with the oven not heating up and not keeping the temperature. I went to American Home Shield to file a service request, and I did it over the phone. It was simple. Alpha Appliances was sent out, and the technician said they had a load of work that day and I was scheduled from 3:00 to 6:00, but he didn't get here until 7:15. It didn't take him long to correct the problem.

I filed a claim over the phone with American Home Shield and the rep who assisted me in setting everything up was perfect. She did exactly what she was supposed to do. The contractors came out in a couple of days which was timely. There were three different guys 'cause they had to come out three different times. The first time, the guy just diagnosed the problem and he said he had to buy some parts. I went out of town for a couple of weeks so they came back when I got back. We discovered that the first guy didn't quite diagnose the problem correctly so we had to buy some additional parts. Subsequently, a third guy came out and got that done quickly and correctly.

There was an issue with my garage door where it wouldn't open. I went online and made my service request with American Home Shield. I accidentally put electric, but it ended being garage door instead. I love AHS' website. You don't have the wait time. There's always a wait time if you try to call it in. This was my first time using the website and it was awesome. The contractor we were assigned was great. Jim Hubbard and his daddy before him have been doing all the electrical work for me through American Home Shield for the past 15 years. With my garage door claim, we had to replace a gear in it. Overall, it was a great experience.

I usually call American Home Shield when I submit claims. The reps at AHS have been very helpful and all of them have been very cordial. Although, I was kinda short with one of their reps because she was saying that the sink strainer is not covered, which didn't make sense, but it was not her problem. She was just telling me what she was supposed to say.

OZ Electrical did my fans and they were fabulous. I called AHS for another claim, and I had my dishwasher and my icemaker didn't work. So, another contractor came and ordered parts of the dishwasher and icemaker. I had to leave and he called me about a month ago and said the parts were in. I said, “Good. It’s a rental property. They said they work with you guys all the time, and just call them and they’ll tell you when the house is open, and you can go in.” It’s on a beach and it’s a vacation property.

American Home Shield sent contractors who were great and very professional. NW Sundance Services had been out twice and they were great. They helped fixed our HVAC the first time, and that was Hans, and he was great. And then somebody else came out to do some plumbing repair, and they did a good job. They were in and out of here.

There was a time when my dishwasher was unstable and it wasn't doing what it normally did. I submitted a claim and the tech AHS sent showed up. He rand a few tests and he found the problem. I liked the way he took the dishwasher apart and knew what everything else was. He knew what should've been going on while he was talking to me and with me asking him questions. He solved the problem and everything was completed in an excellent fashion.

Our AC was not turning on. And it was like 85 in the house at night. I went online to file a service request with American Home Shield. So, I had someone call me within an hour or two of filing, and then Air Doctor AC was out the next day. The gentleman who came out was very knowledgeable. And he fixed the problem within 15 minutes immediately. When he came in, he pretty much knew what was wrong. My only complaint with it was that I had someone out previously for the AC, but I was like a week past their 60-day mark. So, I had to file a completely new claim for the same exact thing. Overall, I’ve had a good experience with American Home Shield. Every time I call, someone comes out and the problem typically gets solved and within a very reasonable amount of time.

We had just bought the home and unfortunately, we couldn’t get the oven to work right. And every time we turned it on, the entire house smelled like gas. So, we were concerned there was a gas leak or that something was discombobulated through the move and the inspection. I initiated a claim with American Home Shield online, and then I spoke to somebody. The contractor that was sent out was amazing. He was very helpful. He was very knowledgeable, very explanatory, and fixed the problem right away. He showed us everything, too.

The AC wasn't blowing out cold air so I filed a claim with American Home Shield online. It was super simple. It took about 30 seconds to do the whole thing, including paying the deductible. The contractor they sent out was super helpful. He said there was a small electrical problem that needed to be worked first. So, I got that taken care of. Luckily, I have filed a claim for that because it’s gonna be less than $100. Then, he came back out the following day and all the service was based on the original call. Everything is great.