American Home Shield Reviews

I don't like the answering machine of AHS. I like to talk to a person over the phone. Other than that, I had no problem with them. I had a plumbing issue recently where AHS sent out Bestway Mechanical. The guy came out, told me what the problem was, and fixed it right there on the spot.

Filing a claim with American Home Shield is simple. You can do it online or you can call in. I've done it both ways and each way, it was kinda like just giving your account number, tell them what you want, and they schedule you an appointment. Everybody that has been sent has been professional and knowledgeable of whatever they're doing. They come pretty fast and take care of the issue and I haven't had any repeat issues. They come and fix it. I don't have to call that particular company for that particular reason anymore. The only thing is I was trying to get a receipt for the work done and they weren't able to provide me with one. They should make sure that the customer can receive a receipt because what had happened was I needed a receipt to show my water company that the repairs were done.

American Home Shield is not very expensive and they take care of the appliances. If you have to get them replaced, they are pretty accessible to get that done. They are pretty much timely based on the fact that they are not in the community here. They are pretty good and I would recommend them. I had a problem with one of my electric lights that impacted my garage lighting and my basement lighting, which runs on the same line. I called AHS and the claim process went well. A tech with 1MD Electric came a day after the call. He was professional and he wore a mask. He fixed the fixtures and the problem that was going on with the line. He was able to repair it the same day. Everything's fine now.

Our hot water issue was handled by Plumb Genius just fine. It's pretty simple to submit claims with American Home Shield online.

InterTech Maintenance Group came out for the hot water heater that was not working. The guy was actually early, so that made it nice. He had to get me a whole new hot water heater. We like American Home Shield. They were absolutely great. They took care of it quickly and it wasn't too expensive with the warranty.

I had multiple appliances. I had my range, washer, dryer, and fridge. I kinda waited until I had enough and did this all in one claim. The technician came to look at everything then he ordered the parts and came back. Everything is working perfectly. I have peace of mind with American Home Shield. I've had some major appliances break and they were majorly expensive. They have done a couple of repairs for me and it's worked out very well. I'd tell everybody else to get it.

I had a backup of the water in the drain pipe and the contractor came later that morning. He checked everything out then went ahead and used the compressed air to make sure the line was completely cleared out and it did good. He did check the airflow too. For the most part, American Home Shield is good. I've had good luck with them. But for specialty items, a lot of times, they don't have people who understand what you're talking to them about when you call in. What I've learned is you just have to ask to speak to a supervisor and that causes that service person to be nervous because they're graded on that.

My plumbing claim went well. The toilet was running continuously and the guy identified the problem. It was probably less than a minute and he fixed it. I haven't had any more issues.

We had two toilets that were leaking. One wasn't seated properly and one was visibly leaking. Initially, it was hard to get an appointment. I was scheduled for the plumber but my issue was dropped because it was the end of the day. They ran out of time and never showed up. I was not informed that they might not make it if I'd be having a service call at the end of the day. It'd be helpful if American Home Shield could work more closely with the contractor to advise on a timeline 'cause I was having a hard time reaching the contractor and finding out when they would be coming out.

American Home Shield sent out a tech and he said that there was a compressor issue with my one of my AC units. They went ahead and ordered a compressor. The compressor was backordered for however long so they offered me a cash-out of $500 saying I could go buy my own compressor and fix it however I wanted. I called in a different tech and he said it was not a compressor issue but it was just a pipe. I also called a third person and he agreed with that statement so I had it fixed. It seemed like the first tech was not fully qualified. He diagnosed the problem within a few minutes whereas the other techs took a good 30 to 40 minutes to look at the issue. The first two techs were from the same company while the last one that fixed the AC was not. I then sent in my receipt in to American Home Shield order to get reimbursed for the $700. Since the repair, the AC has been great.

It took us six months for a resolution after repeated visits from the appliance repair shop but finally it was resolved successfully and happily.

High Priority Plumbing and Services came out for the water damage as something happened with the main line. They're always good. They've had to come out here a few times for different things. Those guys are always nice, very professional, efficient, and quick. I also submitted a service request for pest control. American Home Shield provided me the number and I usually have to call the vendor first. The number for Terminix wasn't working so I called AHS twice because they couldn’t locate another number for Terminix. When they finally got Terminix to call me, it was from the number I was calling but for some reason, I couldn't call to the number. They could just call me.

Ark-La-Flow Plumbing fixed the refrigerator after two and a half weeks. When the guy found the error, he did good. He had to order a part but they were so busy it took them a week to even come out. Luckily, it was still freezing. But that was the big problem. It was freezing up on our refrigerator freezer so I was having to take the backplate off the inside of the freezer and take a hairdryer and manually defrost it.

A+ Comfort Air & Heating came out, repaired a little part in the AC and it's been awesome. They were on time and filing the claim was easy. The only issue I had was the wait. It took the whole weekend. I didn't get anyone to come out until that Monday.

My most recent claim with American Home Shield was for my kitchen faucet. I did it online and I immediately got which company would be sent out and their phone number in case they didn't call me. But the contractor called me and we set up a time when I was gonna be home. They came by and checked it to see if they could fix it. They realized they needed to have a part ordered so they did that. It took about a week but once the part came in, they called, set up the appointment, came, and fixed the faucet. The service people were very courteous, polite, and helpful.

I had an electrical issue and the guy who came out from A to Z Electric did a really good job and got us taken care of. So far, things have been good with AHS. The claims process we went through went pretty quickly.

I had some work done on my air conditioner and the process was fine. I called the automated line, put in what the prompt said then it gave me a phone number to reach out to a particular vendor. It also told me that I could use the online service thing to do that. But I prefer to talk personally, sometimes. I didn't want to put my claim through online in case I had some questions.

I'm glad that I have American Home Shield. They've treated me fine in the years I've been with them. I called them when my lights were going mysteriously dim and bright on their own and the contractor they sent out was a very nice guy and very smart. It's all fixed now.

When we turned on our AC, it was not cooling how it used to. At one point, it stopped and wasn't working. That was about two weeks ago. When we called American Home Shield, MS Services came and they fixed the AC. But we are still having the same problem. This is happening when the weather is in the three-digit number, 106, 107, 108. We have a two-story. When we turn the AC upstairs and downstairs, only one of them will work. Only the one upstairs will work then the downstairs one will not cold up more.

It was about 100 degrees outside and the air conditioner wasn't working. When I called American Home Shield, they said that a company would give me a call within two days and let me know when they were able to come out. But then Benak's Heating & Cooling called me within a couple of hours, and their tech was able to come out. They were actually on within eight hours. They were good and professional. The experience was quick and painless. The AC has been doing well since the repair.

I had two different people come out there. When the first one came, I wasn't home and my auntie was there. The guy left a little note telling me what I needed and I called him to clarify what was going on, but he got all smart and rude on the phone. I didn't know what happened and I was trying to figure out what was going on. He told me that if I didn't like whatever he'd seen, I could find somebody else. The next thing I knew, I got an email from American Home Shield saying that somebody else was gonna come out there.

It's getting colder but the last few remaining hot days have been much better. All works well.

My garbage disposal stopped working. I filed it online and the website was easy to navigate. The contractor called and told me when they'd be here. The guy who came out was great. My wife was here and she said he was very nice and professional. The garbage disposal was completely locked up. He tried to use the anti-jamming tool that came with him and that didn't work. The motor was fried so he went and he replaced it. We recommend American Home Shield to people all the time, 'cause it's definitely worth it. Every time, they have come out and do what is best, fix the problem.

Our microwave was shorting out power in our house and American Home Shield sent somebody over to fix it. Then, they sent something over the email saying that we needed to replace it. They didn't go into detail on the first email that I received but that we could purchase the microwave. Then, they would give us up to a certain price and then we would have to turn in the invoice to get it refunded. So, my husband called to ask about it because we had to get this microwave.

I did the claim for plumbing to American Home Shield through the portal and it was user-friendly. The issue happened on a Thursday evening so the contractor wasn’t able to get here until Monday morning, which meant I didn't have hot water until then. Their time frame does not include weekends so they were technically here within the period of time. It just was an unfortunate timing but they fixed it. Also, they had masks on when they came out. AHS has met expectations on what I signed up for.

I've been trying to get ahold of the person at AHS. I sent him another request for a plumber. I left him two messages - one on Friday at 4:50 and another today at 10:30, but I have yet to hear from him. I find the interface extremely difficult to use because it's all automated AI. It's very hard just to pick up the phone and ask what's going on. I got told to go online and look at my thing. But I already did and I had already paid my $75 and I have a plumbing problem. I don't know what to do if the person doesn't respond in 24 hours. It would be helpful to know. Other than that, I had an appliance claim and the tech from Arno who came out was very professional. He figured it out and fixed the problem. He was as in and out. It was great.

Everything worked well with our plumbing claim with AHS. Our coverage with AHS seemed to work pretty well and provided service.

I recently bought a house so they gave me a Home Shield warranty, and I'm so happy that we never checked the dryer. We finally moved into the house. Everything got started and we washed our clothes, put them in the dryer, and it didn't work. I had to call American Home Shield and file a claim. When I first filed the claim, I was unaware of the procedures and the way that we were gonna take. I initially went online and I was waiting for somebody to call me. I got an email back saying that somebody was gonna come out to the house and look at it. The window that I requested was the evening window. The lady came first thing in the morning. When she came, I didn't answer the door. So then we rescheduled for another week.

Our unit would randomly shut off. Mountain Heating & Cooling came out and fixed it in no time, so I was very happy with them. I've had AHS for about three-plus years and they're usually very prompt. If anything falls down, it's not so much them. It would be the contractors that they contact.

Midsouth Electric came out for an electrical issue. The guy was fantastic and he fixed it. He did it quickly and efficiently. He also took precautions with the mask. I was super happy. American Home Shield is great. No complaints at all.

When I had problems with my dishwasher, they sent somebody out three times and they finally replaced the motherboard on it. At another time, my AC unit was plugged up and there was water dripping in the ceiling in the bedroom which caused the ceiling to collapse. Quick A/C came out, cleaned that all out, and got the unit running. They fixed the drain as well. My refrigerator went out shortly thereafter. I had to have that, and I was on hold for two hours when I called American Home Shield. After that, they sent somebody out and then it was decided that it would cost too much to fix the refrigerator. They're gonna get me a new one, but they dropped the call.

The guy from Realty Rekey was very professional, and he took care of everything. He maintained a good social distance and kept his mask on when he was in the home at all times. He probably handled the whole rekeying process in about 15 minutes. It was great. Filing the claim to American Home Shield was fine. I did it directly through online. American Home Shield is great.

Submitting the claim to Home Shield was simple. I've done three now, and usually, I would get a notification saying that, "The company will contact you." But I didn't get that was Atlantic Repair and I called them a few days after I submitted this claim. I had to schedule the appointment with them separately. But usually when I work with Home Shield with everything else, and they do the work themselves, it's great.

I've called when filing claims, and sometimes, I was on hold for about an hour. Other times, it was shorter. But we'd set a date that the technician would show up so basically, it worked well. Sometimes the calls were a little long when waiting to get to an agent, but other than that, everything was fine. Everybody they've send out has been professional. They know what they're doing. They're gentlemen and problem resolved. Recently, Nussbaumer Plumbing came out and they were wonderful. Overall, it was an efficient, prompt, and knowledgeable experience with American Home Shield.

I had some condensation where hot air was meeting cold air in the vents that were coming out of the ducts in the attic. That issue never got really resolved. The people that came out were great, but the issue appears to be on the margins between the categories that were provided. So I had somebody come out and said that our attic fan was busted so we needed an electrician. An electrician came out and said that it was not busted but we needed insulation. So in this case, there wasn't much of a resolution.

I called on a Friday for my AC claim and A-1 came on Tuesday. They replaced the motor and they did a good job. But trying to get through Home Shield is terrible. It used to be nice and easy but now, you can't get through to them.

I requested some help taking a look at my central air conditioner and I did schedule the appointment for tomorrow. I had a little bit of trouble getting in touch with the contractor for this more recent appointment. They were assigned on Monday and I spent a couple of days trying to reach them but I couldn't do so by phone. Their line was always busy or disconnected. Eventually, I did manage to get in touch with them on Wednesday. But I was a little bit panicked until then because I couldn't find a way to get another contractor assigned or to otherwise reach them. But it did all work out in the end. There was another claim before that for rekeying and that went pretty well. I just had to fill out a form online where I selected the kind of service I needed. That went pretty smoothly and I received an email later saying a contractor was assigned and they'd be contacting me to schedule an appointment and follow up from there.

Recently, the contractor who came out for our AC unit was wonderful. He was really good. He went up there and he checked it. He said the pads were not getting saturated, so he cleaned off the area. He was in and out. It didn't take him that long. This is the second time I've had a contract with American Home Shield. On this particular call, the guy came out within the timeframe.

American Home Shield has a rekey service which I took advantage of. That was a good thing. Recently, the garbage disposal wasn't working. It was jammed. Service Contractors Plumbing came in and fixed it. I did the claim online and it was simple. But when you call American Home Shield's toll-free number, you are put on hold for a very, very long time. Also, the description of what's covered is lacking. I had an issue where the electrical wiring that leads to the doorbell was damaged so I figured that would be covered under electrical. But they said it wasn't.

The trouble I was having was a secondary AC unit that wasn't kicking on. It was making a buzzing sound. The technician identified the problem right away. It was a capacitor issue and he was able to fix it relatively quickly. That all went pretty good.

I did the claim online where I put in a work order and I got a notification that the contracting company was notified and that they should be calling me. Or if they don't call me in an ample amount of time, to contact them. My kitchen sink was backing up and they had to come three different times. I still have another schedule 'cause the problem has not been solved. I don't know what exactly it is. The first guy came and snaked it but he had to come back a few hours later 'cause it started backing up again even after we tested it for a little bit. He snaked it again with a different snake and it ran fine for a couple of days but it started doing the same thing again.

Someone from Total Quality Air came out for a claim I made with American Home Shield. The tech was on time. I told him where the unit was and what was going on. He went around the house and fixed it. He had to put something in the air conditioner. Within 10 minutes, he was done and gone. The air conditioner works fine now.

Warranty companies have this thing where I get parts from their contractor. AHS should have something different and let me add more to whatever they would pay for the part needed so I can get what I want. Still, their contractor DrainGo did really well for me. I had to have one faucet repaired in a shower and a piece replaced inside a tub.

American Home Shield sent somebody right out when there was a leak from the toilet that was coming from upstairs and soaking into the drywall in the bathroom downstairs. It was great for getting that taken care of but they could improve with following up. I'm still trying to deal with getting the hole that the guy cut in order to find the leak repaired.

We cancelled our contract with them because our air conditioner broke July 8th, both of our systems in our house. In September, we finally ended up paying for it ourselves because they couldn't find equipment for our downstairs unit and we paid 3,950 to get it fixed. American Home Shield is giving us 1,700 because that's all they said they would be able to give us because that's what they could have repaired it for. After waiting over three weeks for that particular unit, in the middle of August (our house was at 90 degrees), they said, “Well, we're sorry. We can't find the equipment.”

American Home Shield is convenient, affordable, and they do a good job. They are friendly and their contractors come out and fix issues. Patel's Plumbing was sent out when we had a claim for a leak. They came out at first and they did what they were supposed to do. But it was still leaking. They came out again and fixed the leak. This time, there was a leak from the tub. The problem was it wasn't from the plumbing so they didn't do the work. I needed some grout around the tub.

I've had American Home Shield in a previous house that's why I requested it again for this new home. Recently, our thermostat stopped working. My boyfriend went up there and found that the condensation was building up so it probably shorted out the board ‘cause it got wet. But it looked like it had not been flushed in a while and it needed to be flushed. I'm glad we had the guy from Comfort Pro ‘cause he flushed everything through.

The technician who came out for my garbage disposal claim was pretty professional. He came out and he was in and out in probably about 30 minutes, give or take, a few minutes. He had to replace the garbage disposal. So far, American Home Shield been pretty favorable. I've called them three times. Out of three times, two times they were able to actually fix the problem. There was one time when they fixed part of the problem but then the part was not fixed. But I didn't bother to call.

The AC was making a terrible noise. It was vibrating and we found it terrible, but it was kind of funny because when the tech from Rice Heating and Air Conditioning got out there, a piece of cardboard had fallen into it. It was an $85 learning experience. As far as American Home Shield, we had quite a wait time on the phone, but that's understandable right now with the Coronavirus. It takes about half an hour to 45 minutes. We've had good repairmen. We can do nothing but compliment on the guys that have come out, especially with the fact that they've all worn masks. We're senior citizens, so we insist on people to wear a mask when they come in, and nobody gave us any lip about it at all. They were all very agreeable and cooperative.

The refrigerator is not working. I lost everything in it. GE tried to fix it, but they didn't have the part so they gave us an ecard at Home Depot. I like the service from American Home Shield. I called them before and I really didn't have problems getting service, and I didn't really have problems getting service this time other than I waited for about half an hour on the phone. But on follow-up calls, I had to call them six times. They sent me something and I accepted the ecard and they said I'd have it in 24 to 48 hours but there was nothing. When I finally got ahold of them barely 24 to 48 hours, I got to hold them 72 hours later, after holding for an hour and 45 minutes. They told me they had sent me the ecard. So they sent me a letter acknowledging that I accepted the ecard.

When I submit requests, they get canceled by Home Shield for some reason but I never authorized the cancellation. So, the order will go out to the third party that is supposed to come to fix the item. For example, I submitted a request for a garage service, I called the company that Home Shield sent me the email on, and they said, "Oh, Home Shield canceled that," but I never canceled it. I don't know who at Home Shield canceled it, but someone there canceled it.

I like the usability and the trust of, "Hey, if something breaks, we got a warranty." My water heater was not working, so I did a claim online. Conklin Plumbing came out the next day to fix that and it went really well. They were timely and they went above and beyond. They installed the first part that still didn't work, but they were able to solve the issue. They got the water heater fixed and I had the hot water that day.

I work from home and one day, I'd gone outside and I came back in, it was about the same temperature inside as it was outside. Then I got an alert on my phone because I have these electronic thermostats and it said that my air conditioner had been off for four hours. I went and checked and did everything I needed to do to see if there was anything I could fix. At the time, I couldn't get it to come back on. I called AHS and set up an appointment. All these thermostats have these little remote sensors and one of the batteries had gone bad. It wasn't telling the air conditioner to come on. The guy came out and he was knowledgeable and went through my air conditioner. He found a part that was just about ready to go bad and replaced it. I had a good experience this time with them. It hasn't always been that way.

We had a problem with our refrigerator. We called and made a request to have a repairman come out and we paid the service charge. AHS sent me an email with the vendor. I called his number and left a message. He called me and came out the next day, first thing in the morning, and took care of it. He said to call him back if we had any difficulty. Some of the same things came back again. He did all the testing on the refrigerator and said it was operating as it should. We think what happened is that the refrigerator is quite close to the front door and we had excessive heat in this season of over 100. Then the things that were close to the freezer door were not solid. We had popsicles and things like that and they got mushy. Now we moved the things from the front of the freezer to the back of the freezer and that seemed to solve that problem. Plus, we turned up the degrees.

My dryer wasn’t heating. Everything went well when I submitted a claim for it. The contractors got it repaired the same day. Recently, I just moved into the house and I wanted the locks changed out. However, they never came yet.

Originally, we had American Home Shield 10 to 12 years and we stopped for about a year. We bought another home and transferred it about three months ago. They could lower their deductible. The only options they give are paying upfront or paying after completion, mainly paying upfront the deductible.

I went online and let AHS know we wanted rekeying done. Then, Kyka Tech set up an appointment. They came out and rekeyed everything. Everything went as it was supposed to and we're happy.

We had two leaky faucets - one shower in one bathroom, and the other was a tub faucet that kept leaking in the other bathroom. The tech from Steven Mills Plumbing came out and figured out what was wrong on a Thursday. And then, on Monday, he came back and fixed them very quickly. It was very good. Everything was great. We were happy with Steven Mills. We had AHS in Charleston but we were not happy. So, when we moved here to Myrtle Beach, I was not going get them again. But the homeowner here had already provided it for one year, and we have used them three times since we've been here and it has been great. So, we will keep using them.

Submitting claims was pretty simple, and I've had good responses. The first time I called, the contractor never called me, and so I called American Home Shield. They said they couldn't have that so they contacted another contractor and that person called me right back. So, it was not ever on American Shield's side. It was the contractor.

Absolute Comfort did excellent quality work on an 8-yr old AC that had a leaking coil. They fixed it and I was quite happy. They were a very good company. I had a prior claim with American Home Shield for a toilet and I was very upset. The tank behind the toilet cracked and began to leak. When I filed a claim against it, the contractor came out to look at it said it happens all the time. The toilet itself was good, but the tank was bad. They had to replace the entire unit and they went and got the cheapest one they could find. I bet they didn't spend 100 bucks on it. It pissed me off that American Home Shield doesn't go back with the same amount and the same quality equipment. I even offered to pay any difference. I could've gone down to Home Depot or Lowe's and bought a better toilet than what they put in.

American Home Shield has been good in the past, but the ability to get ahold of them is just atrocious and I'm thinking of switching to something else. I waited an hour and 45 minutes and still didn't get anybody. I wish they would do something about that wait. Have them call back or something. I had a garbage disposal replaced and it took 12 days to get the guy here. I had also referred a friend, and they sent the person to her. They called her first, and she had no idea what it was about, so she cancelled it. When I didn't hear from him in a couple of days, I called them back on Sunday. Even after that, the guy came out a week later (Thursday).

A plastic slide on our dishwasher was malfunctioning and the man came out and fixed it. He did a nice job and fixed it fine.

The circuit breaker needed to be fixed. Originally, I got electricians to check the place and then they said it needed to run two lines and they needed to replace the thing in the garage. Then they told me it was gonna cost around 3,000 bucks. So, I called American Home Shield and they sent MC Electric. The service guy found one failing that was why the lights didn't work in that area. So, he replaced it. The light doesn't flicker anymore. Everything now is in a good condition. I also wanted to upgrade the fridge because we are a big family. We need a big fridge. I asked AHS, but they said, "We just fix the broken ones. So when it gets broken, you get a new one, but it's gonna be the same one." Overall, I like American Home Shield. It's recommended and our experience is really good.

The contractor had a very good attitude and was a very respectful guy. He came and fixed my shower because the seal where the knobs were was leaking. He fixed the seal and everything’s working good. I like that American Home Shield is there for me when I need them. Keep up the good work.

The AC wasn’t getting cool and the first time the technician came out, the unit was frozen so he had to let it defrost. I had to book another appointment for him to come back out. It was a week later that they were able to do the repair. Since then, it has been working good.

SWAT Plumbing came and they were on time. They were quick and cleaned up after themselves. They replaced the garbage disposal. It’s now working great.

I had some electrical outlets that were not working. Submitting a claim to American Home Shield was super easy. I did it online using their web portal. I logged in on a Sunday and got immediate responses. Somebody was out at my location by Tuesday morning. The techs figured out what was wrong and they addressed it. They did a very thorough job of investigating and went through all of the circuits in the house. They traced everything and found a couple of things that needed to be reset. They did all that.

My recent claim with AHS was for my washing machine. It was easy to submit the claim. I didn't have any problems with that. Sears came out the very next day. So, I was happy with that part of it. The part I had a problem with was that initially, it was going to be fixed, but then the parts were on backorder. I was supposed to get a brand new machine instead of having it fixed. It took two months for me to get it resolved. I spent countless hours and days on hold trying to get it straightened out. I was not very happy. There was a delay of course because doing it by phone, there were lots of people doing it. I was on hold of quite a while. But when I got through, the service person was nice. I'm happy with AHS. But it was a terrible process to go through, I suppose mostly because of the pandemic. I was very satisfied with parts of my experience but other parts I wasn’t happy with. But I would still recommend AHS.

The contractor that came for our recent claim with AHS was great. He was friendly, professional and reasonable. He did what he came out to do. He was also wearing a mask. I've been happy with American Home Shield so far. Every time we've had a problem, we've been able to call and get work done at a fairly reasonable amount of time.

It was easy to submit my claim online and US Air was able to repair my AC unit. They were stupendous. The tech did an amazing job. It's working perfect.

I did a plumbing claim online through the Home Shield website to have a faucet fixed in my shower. The company called me right away to make an appointment and then the tech came out. All of that was as expected. He was prompt and courteous. He encountered a problem when he got the shower taken apart. It was so old and when he went to put back one of the plastic pieces on, it broke. So he went to the Moen place and called me. He kept in touch with me all day as he was trying to figure out if he could get a part for it or how he would fix it. He ended up finding what he needed and made another appointment. He came out again and it was great. Home Shield has been a good investment so far.

My sink was clogged up and the claim was pretty easy to get started. Carl's Plumbing Services got the sink working again.

I submitted a claim to American Home Shield online because the wait was too long on the phone. It was like an hour's wait. The contractor came and repaired the oven. They said they couldn't repair the microwave. I was told to call somebody and talk about getting a new one, but I cannot get through the line. They're also not open on the weekend. I still haven't been able to get in touch with the people. Overall, as far as getting a repair, the experience was excellent but trying to get an item replaced was awful.

The contractors would call and let us know that somebody would be out between certain hours, and then always let us know that they were there. They took care of business and left. They were professional and let us know what was going on all the time. We've had great service through American Home Shield. We've had a couple issues and they've been taken care of.

I did a claim to American Home Shield for my AC unit. The process was very simple. I went on the app and selected that I needed service. I told them what the issue was, paid my deductible, and it wasn't even five minutes later when I received an email and a text saying that it was assigned to a company. Then I got a call from whom it was assigned to and they came out the very next day. The phone calls, the emails and the texts were all within 20 minutes of me submitting the request.

I had two claims around the same time frame. I went online to my American Home Shield to submit the claims and it was super easy. I love working with them. I just tell them what’s wrong, pay $75 for my service fee for the service call, then they assign a company. For these claims, I needed to get the ice maker and refrigerator fixed, and the first company that AHS hired was Nana Appliance Repair. They were the worst company I've ever come in contact with and I put a formal complaint in with American Home Shield for them.

Installz Plus came out for a blockage and everything works now. My experience has been excellent and I'm very pleased with American Home Shield.

The guy was professional and it wasn't a long period of time that it took him to repair our dryer. He knew what he was doing, and he got the job done. Also, that was the first claim I've ever submitted. I called them on the phone and then we didn't have to wait long to get a service technician out.

My wife tried to open the garage door and it wouldn't open. I went outside to see why it wouldn't open and I looked up and saw that there was a spring that broke on the garage door. My wife notified American Home Shield online. They sent me a text message. When they chose a contractor, I got a text message from the contractor. Flash Garage Doors came out and they got the spring replaced. We've had to use American Home Shield twice and they've been responsive both times. Overall, the experience of having to file a claim and get a response has been good.

My air conditioner wasn't putting out cool air. I called on a Saturday and the contractor came on Monday and they fixed it. Everything was fine.

The contractor came out and looked at our air conditioning leak. I filed the claim online and American Home Shield's website was easy to work with. I was told that within 48 hours, I'd hear from the contractor and I heard from them within an hour. They were incredible. They let us know that it wasn't covered by the home warranty company but they did the work that was necessary and we just paid them out of pocket. I've been very dissatisfied with other experiences, but this was great.

The contractor came out and repaired my dishwasher. Filing the claim was very easy and I'm satisfied with my experience with American Home Shield.

I called them for our air conditioning and the rep was nice. Westside Air Conditioning then came and they had to order a part, but it didn't take very long. They were very professional as well. I have been extraordinarily pleased and I couldn't have asked for a better contractor.

Making a claim with American Home Shield is a simple process. But with my AC unit that stopped working, there were some issues getting a company to come out because it was during the heatwave a couple of weeks ago. During the heatwave, it was like 115 degrees. I had to send my family out of town and I had to stay to endure the drama of the heat because I had to continue working. American Home Shield didn't send out someone as soon as possible, which I kinda understood because it was definitely a time that people were calling because of the heatwave that was going on. But it was frustrating at the same time.

South Valley Appliance came out for my refrigerator and it didn't go very well. They said the part worked, and then came out, and then it didn't work again. This is the third time the refrigerator has gone out for the same part. My first claim was back in October. I lost all my food three times and I was not too thrilled. Then I just had them come out to fix the back refrigerator. The guy unplugged it, but he ended up unplugging also my freezer 'cause he had to get back there. And I lost everything in my freezer. I don't wanna lose money on food. It gets expensive after you have to lose so many times. So, it was not the best experience in the world. I reached out to Home Shield and all they told me was that it was a past contract and there was nothing they could do after three months. It's really frustrating because my refrigerator keeps breaking down for the same part over and over again. So, it's not a new problem every time.

Addison came out and he was spectacular. He knew what he was doing. He told us what we needed and fixed everything on the spot. He wore the shoe covering and his mask. He asked if it was necessary for him to wear gloves but I told him, no. There was a short circuit breaker that he said that was probably at least 10 years old that needed to be replaced. It would fail in the next couple of years. So he replaced that for us and fixed a couple of the sockets that were not wired up correctly. It was all good. The first time that we used American Home Shield, I had some plumbing issues and I was kind of wary about them. But this second time around, it really got me on good terms with them.

The wire on the kitchen top burner was burning so it was had some smell. I called Home Shield and GE came out. The tech was wearing a mask and he resolved the issue.

When Bestway Mechanical came out, they fixed the tank inside of the commode. But a couple of days I went out of town and when I came back in town, I noticed the water was running very, very slow. I thought it may be in the neighborhood so I checked with my neighbor. There was nothing the matter with his services. There was water pressure. So I called back yesterday and requested them to come back out and look at the plumbing system. They gave me a time between 8:00 and 12 o'clock. I figured they would give me a two-hour window time but they gave me a four-hour time just to be here at the house to wait for them to arrive. They haven't showed up yet so I'm still waiting on them. It's kinda tore my own schedule. I had to take the whole day off work.

My recent claim with AHS went well. Everything was good. We had a problem with the dishwasher. It was not draining well. Then the water was coming out. The contractors came out here and they fixed the tubes, and it was there, they just tied it up.

We had intended to rekey at some point but we hadn't done it yet. We replaced the doors on our house and so, it was the perfect time to go ahead and complete the rekey. Dan's Pro-Lock came out and they were able to rekey my lock, and it went well. They did three doors and there was a deadbolt and a regular knob on each of the doors. American Home Shield helped with our AC back in June and our fridge started acting up in December of last year. So, I submitted a claim when that happened as well. The technicians were all helpful.

The fan motor of our AC was going out. It was screaming and there was no air coming out at all. The guy came out and replaced the motor. The technician did everything right. It's been doing great since then. AHS is the best one out there 'cause I've used others in the past and I wouldn't recommend them at all. In fact, I recommended AHS to my son who now has American Home Shield. He just signed up this week.

I had electrical and plumbing problems so I called Home Shield and the girl I talked to said I had to pay for the service then. She took my card number for both of those things. I should have already paid for this but I got an email saying that I owed money. I tried calling Home Shield two times and on both times, the wait time was an hour. But the contractors that came out were fine and what got worked on is working good. The plumbing issue was with the garbage disposal and they replaced that.

The temperature on the freezer was not regulating properly and it was making a loud noise. So Lucas Appliance came out and fixed it. The problem was that the fridge had been unplugged and to be able to properly know what the issue was, the tech said that it had to be plugged in for 24 hours. So he fixed what he thought was the problem and told us to call him back if there were any other problems. So I did and he came out again and fixed whatever else was the issue.

American Home Shield had sent someone to call me for an appliance issue. The tech from Demand Justis was fine. He had his mask on and he kept a distance between us. My appliance is all right now. This is the first thing I have done with American Home Shield and so far, so good.

Grady's Air Conditioning was very good and very professional. They had gloves and mask and they wore things on their shoes. I called American Home Shield at 9 o'clock that morning and at 2:30 that afternoon, my AC was fixed. It's working great now. I've been using AHS for a long time and if all of their things are gonna be as quick as this last time, then I'm satisfied.

The air conditioner was working intermittently. If it worked, it was for a short period of time. If I set the thermostat to 75 and cooling temperature to 80, the air conditioner still didn't start. At some point, it could start and stop. That issue was fixed and now, it's working perfectly. It was the same day that I filed the claim that I got in contact with the contractor and they came the next day. This particular case worked perfectly.

Our faucet and our disposal was not working. I called Home Shield and they gave me TJ Plumbing Supplies. They weren't that quick and I had to call. They had to order a part. It took two weeks. It was a long waiting period. But I liked the tech who came out. He was a young kid. He was good. Our disposal is making a loud noise now when you use it but nothing's leaking like it was before. So, I'm assuming that it's working. Other than the waiting period, Home Shield's claims process was okay. I had Home Shield for many years and then I left and I came back. I like the convenience of knowing that everything is covered appliance-wise.

I purchased a new home and the coverage on the appliances with American Home Shield was given to me within the contract. I made a rekey service request and I was on the phone for an hour waiting for someone to answer so I could tell them I needed a locksmith. The rep told me that she couldn't give me any information and that I had to wait for somebody to call me back from the locksmith. I wasn’t too happy with that. I had to wait until midday the next day for someone from Firstline Locksmith to call me back. But they came out the day they called me and they were excellent.

My wife put in the claim to American Home Shield for the clogged sink and they were responsive. We got a call from the contractor, Flowright Plumbing. They gave us a couple of times and windows, and then we got another call before they came. The service was good and they fixed it.

My oven wasn't coming on so I went online and put in the claim. However, I didn't feel like the website was too user-friendly. I wound up calling in. American Home Shield called me and told me who will be coming out and that I would get a call from them. Bert's Appliance Repair was pretty quick with the call and setting up an appointment. They were friendly and efficient. They had to come out twice. The first time, they didn't have the part and they had to order it. But it only took a day or two for that. They replaced some parts. The oven is working now. Going with American Home Shield is a good choice.

My wife and I recently purchased our first home. We were provided by the sellers with American Home Shield for 1 year after we closed escrow (pretty standard). We live in Southern California which is in the midst of a heatwave. It is expected to reach 117 degrees today. Our central air conditioning unit's compressor failed. We had no AC. The company assigned to us for AC repair by American Home Shield was unavailable on Sundays, and it was a Sunday. They had an emergency number which we called but were told we wouldn't be helped for 2 Days. So, we called American Home Shield to find a different company to do the job.

We couldn't get the outside spigot for the hose to turn off. It kept on drizzling. The contractor was here the next day and replaced that. Now, it's working. It was very easy to use American Home Shield.

GE Appliances was on time and they did an excellent job. The motor had gone out in our appliance. It wasn't draining properly and they replaced the motor. It's working fine now. It was the first time that I filed a claim online and AHS sent me an appointment. They followed up and everything went according to this schedule. I was completely satisfied with the service. A home warranty seems like a waste until you need it. But I've had American Home Shield for quite a long time and it has been very useful to me.

Recently, I had the refrigerator fixed because it was making loud noises. The only thing that makes me nervous is that sometimes I worry that I'm gonna file a claim, it's not gonna fall under what I'm covered for and they're gonna charge me the $100 anyway. So if they had some way to give peace of mind. I haven't had that happen yet, but I often worry about it. Otherwise, AHS is good.

The AC is really old and it is taking a long time to cool down the house. It hasn't been dripping. But the technician said it was gonna need to be replaced soon. He said something was clogging it and he cleaned it out. But he couldn't see the bottom of the pan. He told me to call back if it kept dripping after 72 hours. But I've been checking it and I didn't see it dripping anymore. I love Home Shield. There has been one thing after another that has been going on and I've had to call Home Shield so many times. I had two claims in three days and they’ve been really good. For a home warranty, I'm really satisfied with them.

The differentials from the point of entry to the output point for the HVAC systems were less than they were supposed to be. I submitted a ticket online to American Home Shield. Their website was fine, but it did not allow me to request service for two units. I could only request it for one, so I had to call and add the second unit. Next Generation notified me that they were coming and set up a time, and then let me know 30 minutes before when they were on their way. The service was great. It made my HVAC systems run efficiently.

I had a ceiling fan in the bedroom that had come detached from the ceiling and it was gonna fall. The contractor came in and they identified the problem real quick. They told me what American Home Shield would cover and what they didn't cover, and they fixed it. They put a new box up there and reattached the fan. We were through in less than an hour. They also had their masks and gloves on. They did an excellent job.

When my realtor asked who I wanted to use, I told him that I used American Home Shield at the first house. He then said that he'd get a kickback of $25 if I went with them and I told him to switch us to it. After I moved in, there was a leak at one of the pumps in my pool and I filed a service request with AHS. The techs they sent out worked really well. They aren't based here in Waco, so they asked me to take pictures of all of my system. They said they could see the crack and that they'd see what the fix was going to be, which was fantastic. Then, they brought out more stuff even those that I necessarily needed though they took that stuff back because I didn't need it. But because I was able to send them all pictures, they had all the right stuff when they came out and had the issue fixed in 90 minutes tops once they got here. So, no complaints at all.

The air conditioner fan wouldn't shut off. The contractor did a good job. They wore masks and we didn't shake hands. The service with AHS worked real well so far. The warranty has been very beneficial. Submitting the claim was easy, except for this last time because their website was having problems. So I had to call which took a little longer because I had to wait forever for a representative. But once I got them on the phone, it was great.

I called out Draingo to fix one thing and then there was something else they found while they were fixing it. They noticed that something was broken on my flipping between the shower and the bathtub thing. They said I had to put a new order in for that so I did. I had to pay out my co-pay twice, which was kind of annoying because they were just unclogging a drain the first time. I didn't know how to do that so they kinda showed me how to do it.

My wife goes onto American Home Shield and puts claims in and then someone gets back to us. Air Link has been out here about six times over five years and they're very good. They come and the issues are always fixed and they don't have to come back.

My most recent claim was a repair on our water heater. I did it online and the person assigned to it called me within 30 minutes. He was pretty good. We've been having problems with the water heater where the pilot light was going out quite often and hefinally replaced the whole ignition panel. The guy had me take a few pictures the night before and send it to him. He had the part with him and it was ready to go. He had it done within a few hours. I was really impressed with the whole process in general. It was nice not having to jump through hoops and get through things like we did with our previous home warranty company.

The condenser of the AC wouldn't come on so the fan would just blow warm air. I submitted online my request and then within a half hour, I got the name of the repair company, and then I could contact them directly or they could call me and we schedule a time for them to come out. Comfort Connection came out and repaired the AC. They replaced a part and it worked for about five days. Then I called again and they came out and determined it was the compressor that was bad. However, I'm not gonna go ahead with the repairs at this point because it's going to cost about $1,000 out of pocket to fix the problem because the warranty doesn't cover the Freon.

American Home Shield is nice to have and at the time when I did it, the other ones didn't offer as much coverage. Just like having your car, you need some insurance in case something happens. Sometimes I don't have the money right off the bat to pay for a repair, but sometimes they got me thinking, "Should I just put this money away and buy the stuff?" I had three jobs this last season. To let them know what's going on and what my requirements are, I talk to the person on the other end of the line, but they are hard to get ahold of. I spend hours on line waiting and then the call drops when I start talking to the person. It's a waste of my time and I don't have that much time to sit around on the phone and wait.

I went online and submitted the claim, and then Home Shield called me within an hour or so. The contractor was in and out in 30 minutes. It took him longer to drive here than it did to actually fix the AC. Apparently, I was also low on Freon. It's now significantly cooler in here than it was prior to the AC breaking. Everything went smoothly for the most part.

The first claim I had with AHS was with my AC. It was pretty quick. I called them and they sent somebody out to fix it. We had a problem with our dish machine and the ice maker on the refrigerator. They handled it pretty well. But it was a little difficult with the dishwasher replacement. It was a process that they had to go through and they didn’t seem to get all the paperwork that we were putting in. We called to find out about it. It was almost an hour and a half wait holding on, to try to get someone and find out about the claim with the dishwasher.

The technician from Total Air Care did a wonderful job. But my problem was with American Home Shield. I got another work order request I need to put in. It took me like two days to literally get in contact with someone through customer service. There was water leaking in my garage and inside the house. I started trying to call American Home Shield but I could never get them. I wasn't able to get with them until a couple of days later. After I made the claim, the guy came out about four days later and he did a wonderful job. But the problem was that it took me so long to get in contact with American Home Shield. That water was leaking so much that it really destroyed my garage. So now, I had to file a claim to get my insurance to fix it. If I could have got in contact with the guy earlier, it wouldn't have done that much damage.

The upstairs AC was no longer cooling. The contractors that came for it were really good. They always came out when they say they would. Everything went fine. They also kept me updated, so I was very pleased. I've never had a problem with AHS. It's all worked out very well. They do what they say they're gonna do. They've got everything well organized. They got different levels of service that we purchase and we get what we pay for.

We had a storm and when the lightning struck, it burned the wires on the air conditioning. It went up to 90 degrees inside the house. I used the online service like I always do to submit a claim with AHS and their website worked very well. The problem happened on a Friday evening and I was called the next working day, which was on a Monday. The tech they sent out said that he had to replace the wiring on there to the compressor and the air is working now. He was professional and he took care of the job. AHS was also very professional.

We never know if things in our house are repairable or if we should start planning to replace them or not. It is nice to feel that we've got it budgeted in to have things looked at if they start acting out. Home Shield gives us a little more confidence about reaching out to get help to get things looked at. It makes it manageable. When submitting claims, I look at the website and get an idea of what might be covered. Then, I give them a description and they usually have somebody contact me within 24 hours. Washington Electrician Service came out for an electric issue and it was a loose wire but the outlets seemed to not work all the time. They came back out and did another check. They explained everything to me and I'm completely satisfied.

The AC wasn’t operating correctly. It leaked through my ceiling. I went online to submit a claim to AHS, filled out the form and they contacted the folks to send to me. The contractors came out and inspected it, figured out what was wrong and got ahold of American Home Shield to get approval. We're just waiting to finish it up but everything's good so far.

American Home Shield is very good. They do what they say they'll do. The claim submission was very easy when my air conditioner leaked. Then Sears came out and fixed it. It was wonderful. It was a great experience and we liked it and we would recommend it.

I called American Home Shield to let them know that I had an issue. There was stoppage in the sink. The first time they sent somebody out, that was fine. I spoke to the plumber and he said to me that because I have a pedestal sink, it's kinda restricting him from snaking the entire pipe. I told him I would have to have it removed but I would have to talk to my insurance company. He said it was not a problem and that he'd write something up. When I received the correspondence through email, it said that my claim couldn't be approved due to a restriction. I already knew that the restriction was the pedestal sink so I called back to talk to somebody about that a couple of days afterwards. They told me that according to my policy, the service couldn't be authorized because my policy did not cover it.

We were kinda doing a little remodeling and the drain was old and dilapidated. We filed a claim for a new drain and the contractor called me to set up the appointment. They’ve been great. It was a great experience with American Home Shield.

Sears came out for my air conditioner. Before I had them complete the work, I got an authorization number and they said that everything was covered and they would reimburse me. And I haven't heard anything and I haven't gotten my money back from American Home Shield. Every time I look at the website, it just keeps saying that it's been processed. I have sent them emails, but they're not answering me.

American Home Shield is responsive but there are some follow-up things that I struggle with. I've been with them for years and I can see where there has been cutting cost on some things or rules have changed. But the garbage disposal was disappointing. The plumber said it was jammed hard and I don't know if he submitted what he needed to submit to American Home Shield 'cause I didn't really get any clear resolution. I called him back but he wouldn't fix it. He said American Home Shield wouldn't cover it. Calling the company back, I was put on hold and someone was supposed to get back to me. I called again the following day and it was still hours but nobody answered. I went ahead and got my garbage disposals fixed by somebody else at a cheaper price than the plumber recommended to me.

I had an air conditioning issue and AHS dispatched Liberty Heating & Cooling to my house. They did an evaluation, determined that it was the compressor and then they came and did the work. They ordered the compressor, got the work done, and then they tested it and they ran into some problems. They checked and one of the final things that was wrong in the whole thing is that the breaker also needed to be replaced. It was popping. Liberty called AHS. AHS then dispatched, which is part of the same claim, Olde Time Electric. They replaced the breaker and the system works perfectly. Then my air conditioner is fixed. I had to pay for the Freon based on whatever the contractual obligations that AHS had versus what I had. I paid that directly to Liberty Heating & Cooling.

I called American Home Shield first about my refrigerator. The guy from the first company was supposed to come to my home. They did not come into the house. He told me to just take a picture of the serial number to the refrigerator and he would order the part. But I never heard from the company for three weeks. A month later, my refrigerator was still broken. So, I called the home warranty company to tell them that I had been waiting for a whole month and it still was broken. They kept giving me the runaround, saying that they had to take it to a higher level and somebody else would have to approve for another company come out. Eventually, it got taken to someone that could approve for a second refrigerator company to come out. They came out and fixed it almost on the second visit.

I was noticing that there was water leaking underneath the sink. My daughter said it had been leaking for a while. I called American Home Shield to have someone come out to fix the thing. Someone from Crystal Clear Plumbing came, took care of everything expeditiously, and worked great. He did everything while he was here. Apparently, the pipe that was soldered, when he grabbed it underneath the sink, it kind of deteriorated. It had rusted so badly that it needed to be replaced. But it's working perfectly now. Whenever there's been an issue, American Home Shield always had somebody that could come out within a day or two and take care of the problem. It's been fantastic and I've been very happy with it.

I had a water heater claim with AHS that Super Plumbers came out for and everything went like it's supposed to. The techs were good people. The day I filed a claim, they came and did the job. They looked at the unit and said it wasn't any good. Then, they came out a couple of days later and fixed and replaced it. There was extra stuff that wasn't covered that I had to cover, like the faucet and getting the unit up-to-code, but it wasn't a lot.

I really appreciate Home Shield's services. They’re very prompt and I like the fact that I can set up the claim online. I had a plumbing claim and I had a little bit of an issue with the contractor, Plumbers Inc, because they didn't reach out to me. I initiated the contact and they said something like they tried to reach me but I never saw any messages or anything from them. But once I reached out to them, they went ahead and scheduled.

Tech Pro has been out three times. They came out again today to get the door open so we can get our clothes out 'cause they've been stuck in there for like a week. There were multiple codes coming up and you couldn't unlock the door. You'd have to unplug it, let it sit for a while, plug it back in then you could open the door and you'd have to restart it so it would drain. He changed out a switch that tells the pump when they're empty and when not empty. But that did not fix it.

After Hours Plumbing was awesome. I had problems with my kitchen sink and a leaky pipe in my basement. The reps came out and fixed them both quickly. Everything was perfect. They wore their mask and they were very nice. They said that normally, they would shake hands, but they were not going to because of the pandemic. So, they were very straightforward about it. It was great. They were super professional and I would have them back for any more plumbing issues I have. I've had American Home Shield for three years, so I've used it a couple times. On my first year, I called them once or twice, and then I didn't use them last year. This current year, I've used them once. When submitting claims, I've called them and I’ve done it online too. It’s easy to figure out. I recommend them to all my friends that are buying houses. My friends who have bought houses and used it have liked the service as well.

The air conditioning went out on a Friday and I explained to AHS that we had somebody in the house who really needed oxygen. So they switched me to another company and the other company wasn’t open. Initially, I lost the original appointment which was gonna be Monday. But I eventually was able to get that back. That was the only good part of it all. But there was a lot of problems getting through and reaching AHS. It was a mediocre experience.

My microwave wasn't working and I did a claim online to American Home Shield. They said that the contractor was gonna call me at a certain time, which they did. Then, they scheduled an appointment with me. A’s Appliance was good and made my microwave work. Everything has been performing much better since they came out. AHS makes my life easier.

My freezer wasn't thawing right. Submitting a claim for its repair was quite easy online with American Home Shield. I set up the service call through my account with them and the process was very efficient. The tech they sent came in and knew exactly what the problem was. He was at our place for an hour and explained the problem to me. We've used Home Shield two or three times over four different homes and they have been great. They send out people who know what they're doing and fix things quite quickly. Having them has been a good experience.

I've had a couple of things with Home Shield and one of them was a claim on a dishwasher, which magically started to work all by itself again. But when I submitted the claim, Home Shield gave me a vendor that would handle it. The vendor apparently doesn't work on that type of dishwasher and didn't contact me about it. I've been waiting for a week to get the dishwasher issue handled. I called American Home Shield. They said, “Oh, well that company apparently doesn't handle the type of dishwasher that you have.” I said, “Well, would have been nice if you reached out to me and let me know.” On the other hand, when the garbage disposal didn't work, Home Shield sent A & S out. They then came and put in a garbage disposal. It was straightforward.

It was very easy to submit a claim with American Home Shield. I called in, I talked to someone and they gave me the reference number. Then, I called the company. I called AHS back and they said they had just submitted it to the vendor, and gave me the vendor's name and the telephone number. They said that I would get a text. I got a text. I called the vendor and they asked me what would be the time that I would be available. They gave me an appointment date.

The part that allows the ice to fall down into your cup in the refrigerator door and pull that ice down rotating enough. It took a while for the contractor to get the part then get back. But I don't think that's American Home Shield's problem or the problem of the people that fixed it. Once you order a part at this particular time with everything going on, you don't know how long the part's gonna take. It took about three weeks to get it fixed because of having to wait. I was not without ice because I would have to open the refrigerator door, stick my hand down in the ice maker, and pull ice. That was not sanitary but I had to do that to be able to get my ice out. But now it's working fine.

I had American Home Shield a long time ago. I had a previous home warranty company that I was dissatisfied with so I changed and went back to American Home Shield. I’ve had them since February. They have responsible contractors. We had a gas leak so the plumbers fixed it but we had another claim and we couldn’t even understand the person that we were supposed to be talking to. He was in Puerto Rico and he did not even have access to the claim. He was very nice but he was not able to respond to our issues at all because he couldn't access the information. AHS is in a business and they would answer your claim but it would be on the cheapest side possible. They are better than average but they’re not great.

When we purchased this home, American Home Shield was part of the purchase agreement. Upon the first warm spell this summer, we decided to try out the air conditioning system. It was blowing just warm air. Obviously something was wrong. It wasn't tested fully during the home inspection because that was during the wintertime. We have the home warranty so we decided to go through the process and put a claim in.

The toilet in the master bedroom was leaking. It was constantly running. The contractor came in and replaced the elements in the tank. There were no issues there. Then he came upfront in the kitchen. It was draining slow. He went in, removed the pipe and then used the snake to clean out the drain, and put it back together. It's now working great. The technician was friendly, professional and on time. When I call AHS, they're pretty responsive. However, over time as they got grown, it's taken a little longer to get somebody on the phone. But I can submit the claim online and that makes it even better.

I had called for two different issues. But I took care of the most important one, which is the water heater in the garage. The technician from Anywhere Plumbing and Repair worked with me because I got off later from work, and he allowed me to be his last client. He came out and was very professional, nice, and sanitary. I had two other companies before and American Home Shield does a lot better. They're easier to maneuver and they have flexibility.

The first time Lake Plumbing came out, it was for a leak on a faucet. They had to come back and fix something on one of them but it's working fine. The tech was a very professional guy. It's easy to file a claim to American Home Shield and have somebody come out to fix our issues. It's very convenient and practical. The only ones I'm not too thrilled about is the appliance people.

Certified Tech was sent by American Home Shield for an AC issue. The gentleman that came had fixed the issue. The only thing is I wish somebody can come on weekends. When I called them, the response was he would love to come but he doesn't get paid his weekend hours. But he came on a Monday morning at 9 o'clock. Right away, he knew what was wrong and fixed it.

My recent claim with AHS wasn't as rapid as other times. I had to contact several times to get some results. We live in Carl Junction, Missouri, which is a bedroom community outside of Joplin. They had a company out of Nixa, Missouri, which is south of Springfield. It's an hour and 45 minutes from here. It just seems like they could have found someone closer. The company that they hired wanted to charge us almost $1,500 for extras on what they did to our air conditioning system and all they did was replace the air handler. We're not sure if it's really fixed or not. So we had to pay $480. After last year when they came out, we had to put $300 worth of Freon in.

We're very satisfied but the only problem was to get ahold of them. It took me forever to get ahold of somebody to talk to and put the claim in. But after that, everything was fine. When somebody starts to call for a claim, you push the button if you wanna file a claim and it takes forever for somebody to answer the phone. Sometimes it would take 40 minutes. I had to call three times before I was able to to talk to a human being. Other than that, the service they provide is wonderful and professional. I've talked to my brother about signing up with them because he's with some different company.

I've always had a pleasant experience with American Home Shield. I spoke with a representative about my air conditioning unit that wasn't getting cool and they were perfect. I was told the contractor will call me within 24 hours and it happened like that. The guys were great though they came out about three times before they finally got it fixed. They put something in backwards the first time. Another guy came out but he did something wrong. He finally came back and fixed it.

The technician who came for my garbage disposal was on time and he fixed it within a minute. He gave me a warranty for it for so many days and he’s coming back today because it started leaking. I’ve had American Home Shield off and on. This time, I’ve had them two years. I do not have any difficulty with submitting claims but at times, I know that there are places closer. I have always wondered why they have such faraway places for a service. I believe in using local.

Our recent claim with AHS went well. It was for the pump that was not working anymore. The contractors came in and fixed the issue. They also were very prompt in calling me back. So I was happy with the turnaround time. The technician was also wearing his mask the whole time. So far, I feel satisfied with American Home Shield. The whole thing was seamless. The interactions were good too. They told me what was gonna happen, who I was gonna get a call from next. Then they also gave me a number in case I wanted to contact the contractors.