American Home Shield Reviews

I had an issue with the water heater and I wasn't sure what was wrong with it. I filed a claim with AHS and they sent out Clog Busterz. When the techs got here, they figured out what was wrong. They’re also the best company that AHS ever sent me out of all the companies I’ve dealt with over 15 years. They were on time, which was shocking. I live way out in the country and AHS doesn’t have people most of the time for me to use. The last person they sent out here was two hours away and they lied to AHS about coming here. It was bad. Initially, the plumber called me and he asked me to send him some pictures so he'd know what he'd be coming to look at. Then he charged me for a service call but he never came to the house. Still, AHS believed him. But I'm glad that AHS found someone better than them. Clog Busterz is great and I'd stick with them in this area. It was, for a change, an extremely pleasant experience and I would highly recommend AHS.

We had a problem with our clothes washer. We had a noise, it was leaking, and it was also making another noise. I called AHS and spoke to a representative. It was very good. We got a response fairly quickly, that somebody was gonna contact us, and it took a few days before somebody came out each time. It was a reasonable amount of time.

It was super easy to send in a claim to American Home Shield when I had an air conditioning issue. They were pretty on time in getting back to me, but the AC company was awful. They came out six times but they never went up in the attic. I discussed this with the American Home Shield rep and then they ended up getting a different company, who solved the issue within a day. They figured out the issue within five minutes because they went up into the attic. It was all resolved at the end, but it ended up being an expense for American Home Shield because the first company kept getting sent out. I always recommend American Home Shield and I'll continue to do so.

We had an AC issue and so I called the American Home Shield toll free number. The rep that I talked to was very responsive. We have two AC units so we weren’t extremely concerned but she knew that we were in the Midwest and that it was extremely humid and hot. She said that the contractor would come and that she had contacted them. J & J Mechanical came out. They were extremely professional, timely, and we couldn’t be more pleased. The AHS rep kept calling us back saying that AHS made the approval for the repair, just needed to get a part and that it’s on order, and that it’s gonna take about four days. I really appreciate her continuous communication and update. After a week, we were still having the same problem. I called AHS because J & J had to come back out again. AHS was so prompt and seamless.

We filed a claim to AHS to get an air conditioner problem fixed. I did online and it was very easy. They got back to me right away telling me who the company was and the company got back to me, sent me an email that evening, and then the next day, they were out. The contractor called me to tell me he was on his way, came out to the house. I told him what the problem was, he checked it out, and we discussed what the remedy was, and he got it taken care of.

I tried to do my claim online to American Home Shield but I waited for several weeks and nothing ever happened. I never got a call so I could call them back and for some reason, it didn’t go through. So, it should’ve been my fault. Once I talked to somebody on the phone, they got it straightened out. When Sears came out, they looked at my microwave, and determined that it was bad. It also wasn’t safe to use and it was replaced. It took about a week to get the new one. I’ve had American Home Shield for years and we’re all good.

American Home Shield ran a special for rekeying. I went online for that and it was a very easy process. The contractor that they sent out was professional and he knew what he was doing. He did the work thoroughly and properly. It couldn't have been better.

We had a situation with our refrigerator. The wife had noticed that it was leaking on Sunday. I thought it was just something, maybe a door left open and my ice started melting so I made sure everything was shut. We came back a couple of hours later and everything in the freezer was thawed out. The refrigerator temperature was clearly decreasing. It was still cool but warmer. So, we immediately called American Home Shield. Monday morning, we were contacted by the company that came out Tuesday to look at it.

My microwave wasn't working and I called in a claim for its repair to American Home Shield. The reps whom I spoke with were very helpful. Their contractor, Gulfstar Services, came out and had to replace a fuse. Things have been just fine since then.

Every time I called American Home Shield, they hooked me up with really good people and the problem was always solved. Someone from A-English Plumbing came out for my last claim and he fixed the problem. He was very nice and very well-mannered. He was polite as could be. He explained everything that he was doing and what was happening, and what's probably gonna have to be done in the future. I'd recommend them to anybody.

Everything went great with American Home Shield. My AC unit kept running and I was worried it will wear out, so I called and they scheduled me with the next available company. A very friendly and open guy came out, took a look at it and suggested what I should do. Now, the AC is working great.

My most recent experience with American Home Shield went smoothly. It was for a refrigerator and I did the claim online. The process was extremely easy. They sent Rapid Repair and they were great. They were quick, professional, and polite. And then when they arrived, they were really nice and able to identify what the issue was quickly. It didn’t seem like it was gonna be something that was so straightforward, but they did and fixed it, which was nice.

The air conditioning unit was not satisfying itself to where it would continually run all day long. And so, Ambient Air Heating & Cooling came out a couple of times and diagnosed it as the damper motor, and came out to replace the motor at one time, and they replaced the damper motor. And they keep replacing parts until they can’t get the part anymore, and then they’ll replaced the unit. So I just replaced the damn thing because Home Shield wouldn’t replace the unit. I’m putting money into this, and my time, and I just got tired of it. So, we got a brand new unit put in yesterday by Ambient. So far, it’s okay. I submit my claims with Home Shield over the phone and their claims representatives were okay. But I don’t think I’ll be renewing my contract with Home Shield. I really am not pleased with Home Shield. My experience was frustrating.

I had already purchased three filters before and I’ve messed up a couple trying to get the water filter in my refrigerator changed before I called American Home Shield the first time last year. The company they sent out covered the replacement filter because the little connector thing was broken off. Now I was putting the last filter I had in backwards. They sent GE out, and because it was GE, the filter wasn’t covered, and so I had to purchase the filters. A little piece of the last one I had has broken off but it wasn’t so bad that it couldn’t be used and so the GE guy was able to do it with the filter I had. He was able to update the information on the refrigerator with his computer and he was also very helpful in showing me how to put the filter in myself so I wouldn’t have problems in the future.

The AC died and we had to endure 16 days in Texas without air conditioning. I’ve spent over $300 on fans and luckily, the two big bedrooms have window units that we just left running, we didn’t turn them off at all. We submitted a claim with AHS and I called to submit this claim like I always do. In all the years I’ve had the warranty, I’ve only made a couple of them and the reps I talked to were pretty nice.

I had three claims in a row with American Home Shield. My central air went out and they sent somebody to check that out. The techs told me that they were gonna replace the central air. In the process, they had to move the old water heater, 'cause the coil wouldn't fit. In the process of doing that, it started leaking. That became the second claim. Their contractor, Showers Plumbing, came out and replaced the water heater. While they were doing that, the shut-off valve inside the house started leaking and I had to file another claim and they came back out to replace the shut-off valve in the house. That caused another problem.

The AC was not cooling off. The guy from Phil's Good A/C & Heating came in, and he had to replace an expansion valve. Then, after that, the AC is now working fine. They did a good job on that one. I submitted that claim with AHS on the phone and their rep was okay. I used American Home Shield for many years. We've had them on my other property, and we had no issues. But we got another service request, and they didn't fix the issue yesterday. My account was paid in full, but they told me, "No. You're still not on as an active account because you still have to pay." So, they wouldn't let me place another second request right away. It took me about two hours for me on the phone with multiple people in order for them to understand that I paid.

I filed a claim online, but it said something about our account number was different. So I also made a phone call to American Home Shield. I went through an automated service and it only took about three minutes. I received a call the next day, got the appointment set up, and then, the actual technician called to make sure about address. He was there within the correct timeframe, and he was awesome. He explained and showed everything to us. Fortunately, it wasn’t anything major that needed to be done. We just needed it kinda cleaned out. It was working a little too hard because it was all gunked up. He showed us and gave us some tips, so he was very helpful. This was our second claim with American Home Shield, but we’ve never had any issues with follow-throughs.

The AC people don’t work after hours so I called back to American Home Shield and they told me find a company that will and they'd pay me back. I called C and K and they came right out and fixed it. C and K are always good guys. I’ve been with them before. I had to do an outside authorization and so I had to pay for it myself but I wish the outside authorization process was easier. I had to call like 17 different numbers and talk to three different departments. There's an outside authorization department then there is the work order authorization department then there is the contractor work order authorization department. It’s a nightmare.

My AC unit had stopped cooling. The fan was blowing, but it was blowing hot air. I called the claim in over American Home Shield's customer service number and talked to a representative. The expectation they gave was the contractor would be out within 24 to 48 hours and they kept that expectation. My neighbor filled in for me when the technician from Dana AC and Heating came. The technician explained what he did to get the system back up and running and left a receipt. The AC unit has been operating like a champ since they fixed it up. Here in Texas, the summertime is grueling. You really can’t function if you’re home during the summer and you don’t have any cool AC air blowing on you. Because of the repair, we were comfortable in our home and we didn't have to worry about going out to get a hotel because it was too hot at home. It was a great experience and I’ll recommend American Home Shield.

I've been with American Home Shield since 2013 and my most recent claim was for my AC unit that was leaking. And I called and scheduled the appointment. I would have done it online but it had like different options. I wasn't sure which one to put, so I just waited until the following day to call and speak with a representative, and I made the claim. And then, the following day, I contacted the company that American Home Shield had sent my information to, for it to come out and service my AC. And they came out two days after I spoke with them and fixed it. It was quick. Anyone that I know that has a home or apartment, I tell them about American Home Shield.

My most recent claim with American Home Shield was for one of our AC units. It wasn’t cooling and then we turned it off for more than an entire day. And then, by the time we turned it back on, it was a little better. So, it wasn’t horrible by the time the guy got here. There was a gentleman from the same company that came three weeks before. And he let some Freon out. And because it was within the 30 days, I’m wondering if we still pay the $100. When the second guy came in, he said, “Well, there was a connector that was bad.” And I don’t think that was going on when the first guy came. Both times, they really did a great job. These people are probably the best folks that AHS has ever sent me on an issue. As a matter of fact, this last time, the guy needed to come the next day, and I had an appointment and I couldn’t. So, we moved it to the following day and they gave me a window. They were great to work with.

The hot water heater blew up and died. I ended up calling for AHS to submit a claim and they sent out Mando's Plumbing that very next morning. Mando said that he was here just to take pictures and for the evaluation then he'd make a recommendation to Home Shield that I needed a new water heater because this one bit the dust. I asked if he was gonna install it and he said no. But eventually, he said that AHS had to provide the water heater and he'd install it. Roswell is a small town and we get aliens to land here, but we can't get deliveries here. So, it took two full days for a hot water heater to get delivered to Mando and for him to come install it.

I called AHS to report the air conditioner outage. And since it’s Virginia, in summer, it is quite warm and quite humid, so it was unpleasant very quickly. The AHS rep was professional and they took down the information quickly. Then they contacted the support contractor pretty quick, and they kept me in the loop with a text and email. Their support contractors came out that afternoon, three hours within the call. They identified the problem in about four minutes, replaced the bad part and had everything taken care of promptly.

My most recent claim with American Home Shield went fine. It was a rekey service because we just purchased our first home. And so, the gentleman came in and handled it without any issues. He was prompt and on time. It was super quick and easy. I did the claim online. I signed up for an account using our information that our Realtor provided, and then I made the request through this. The website was fairly straightforward. And I'm fairly tech-savvy, so it wasn't an issue at all. I don't think there was any significant hang-ups.

The house wasn’t really cooling normally as it was supposed to. We submitted a claim to AHS and they recommended Coleman Services to do the AC and look at it. Another time, we had an issue with American Home Shield when our hot water heater went out on a Saturday and we didn't get anybody to come out until Tuesday. That wasn't pleasurable as we have two kids and my mother-in-law and I just had surgery. Back then, I initially filed a claim and they had 24 hours to find a contractor. They couldn't find anyone so they allowed me to do it. AHS ended up covering everything. AHS can have better customer service on weekends. Even so, when we had our house rekeyed by their contractor, that went pretty smoothly.

I had a service call for my air conditioner that led AHS here not long ago. That took a while. The tech made it out within 2 days but then some of AHS' contractors don't have any spare parts onboard. They have to come to your house to find out exactly what the problem is. When they identified the part, it took them another three or four days. AHS' contractors should have some parts because five or six days is a long time to go without any kinda air or something in the house. When someone has one of the newer houses with good insulation, it doesn't take to long for it to get hot during this time of year.

I had two claims with AHS. One was for the air conditioning and one was for the plumbing. The air conditioning contractor had to come out three different times, but they were really professional and awesome. You hear different stories about these warranties, whether they work or not, but I was surprised and very pleased with my experience. I spoke with a representative from AHS and our interaction was fine. The techs who came out were all good as well. On their first visit, the motherboard on the furnace went bad. But when the second individual came out, it looked like he might have shorted the thermostat out. So, I had to go and buy one myself. But they came and replaced everything else.

I had an issue with my refrigerator. I called AHS and I literally noted that they came out for it before. And the rep went through the process of making sure that I didn’t have to pay because the problem wasn’t fixed the first time. So now, they got someone to come out here and the problem was resolved. The contractor was very nice and asked me questions. And he made sure he got the problem fixed, and was sorry that it wasn’t fixed the first time.

My refrigerator was not cooling properly. I submitted a claim to American Home Shield online on Friday afternoon and then I got a call on a Sunday evening for scheduling. A guy came out on Monday and he was able to fix it. We saw there was a fan that was not working. He was able to replace it out of his van, and it was all done within 20 to 30 minutes. The service was professinal and timely. It was the service that I was expecting, and the refrigerator has returned to normal operating conditions. I was satisfied with my experience.

I recommend American Home Shield. So far, they’ve been a good company. I’ve been happy with them. I’ve called for several things and most recently, I filed a claim for my air conditioning. It wasn’t cooling properly. I did it online and the whole process was extremely easy. When the contractor came, I explained and told him what the problem was, and he got to the root of the problem. My AC has been working since.

The air conditioning wasn’t working. I submitted a claim online with AHS and their website was very easy to use. I was told to expect the contractor within 24 hours and it was perfect timing. The techs who came out were also excellent and I was very satisfied with my experience.

Our air conditioning was not working and we called in a claim to American Home Shield. The initial call and visit were fine. We had a wonderful experience with their contractor who was topnotch. That experience was way better than my service was continuing with American Home Shield. We never got communication from them. Every time I called, it was a different agent giving me a different story. I was told I would be getting a phone call back within 24 hours, and I never did. The stories that I had been told were not true and they had sat on trying to get a second opinion for two weeks before approving the claim for anybody to fix the air conditioner. So, we were sitting over here in over 90-degree heat with no air conditioning. The very last person that I talked in escalation was a manager and she was absolutely fabulous. She helped me out and really dug into the issue. Everything else in between that was horrible.

I spoke to a representative when I made a claim to American Home Shield and they sent someone out within a week. Faster would’ve been better but the garbage disposal wasn't something you absolutely need. It turned out I didn't need a new one. There were cherry pits in the garbage disposal that froze it. The performance has been good since the repair and no more cherry pits.

Working with AHS on this repair has been a disaster. The first contractor was not a certified Samsung repairman and had no idea what was wrong. He guessed on a part without even pulling the fridge out and looking at anything. After waiting a week for the part to come in and for him to install it, the fridge still was not fixed. AHS set up an appointment with a certified Samsung repairman. I was told they would be there the next day. They did not show up. I called AHS and was told a different story, that the appointment had been set up for the next week. I told them it needed to be earlier, that was too long to wait. They changed contractors on me again, only to be able to get an appointment one day earlier. After waiting another week, the new repairman came out and diagnosed the refrigerator as needing two parts. He told me he was going to let his office know and they would get the parts ordered.

I used to like American Home Shield, they didn't work with the best contractors, but you were able to call customer service and address any concerns. Now the phone calls are outsourced to India and the accents are so thick the people are hard to understand. They read from a script, so if you ask them anything that isn't on the script they are completely lost. I have been trying to get my elderly, recently widowed mother's AC fixed for 8 days - she lives in Florida- and I am again dealing with India. I will be looking at other warranty companies!

Updated on 01/18/2020: We have an issue with plumbing. They took more than a month just to review the problem. When I put this online they called and apologized and said, "We will refund you the money." But we never received that payment yet. I called them several times but same thing. They keep delaying the things. I am really tired of calling and wasting my time.

I been customer for 12 years, with minimal calls and requests. My Central AC unit kicked and they offered to replace the coil. I decided to replace it and they told me that a "cash out" option was available. After more than 10 days in with the request, I haven't received a cash out quote and every time I call they are telling me that for the department in question it takes 3-5 business days to answer.... has been 10 days now. I strongly NOT recommend to choose AHS as your home warranty.

On May 20th we submitted a service request. United Air Temp responded. A few days later collected deductible. A few weeks later attempted to install a compressor, requested 1,000.00 payment for coolant. Next morning we woke up to our upstairs bedroom and attic filled with a burning smell and residue of smoke. We call the Vendor immediately to ask if we should call the fire department to inspect the roof and attic. They said they would send a supervisor ASAP. John the supervisor came out the same day and identified that the technician had not completed the install and left the unit running after he noticed he did not have enough coolant on his truck but still took payment for the supplies. No unit fixed that week. Fast forward United played ghost service calls showing up as late as 10:00pm and never fixed the unit. American agreed to switch vendors and recommended Pasadena Air and heat, LLC in Maryland.

My shower had a constant drip and I filed a claim at American Home Shield for it, and their website’s always easy to use. Somebody was scheduled to come out that day, and the final was two days later. A Water Solution, Inc. took care of the problem and now everything's working. The guy was very professional and friendly, and I’ll use them again.

A pipe broke and there was flooding in our basement. I called American Home Shield and the company that I had to use took two weeks to come out and fix it. We noticed the flood on Friday, and the contractor had someone come to our house on Monday, but the guy said he couldn't diagnose it himself. He was gonna have to talk to his boss, and his boss will get back to me in 24 hours, which didn't happen for another week. I kept calling and they just said that it haven't happened yet.

The AC was not working and when I submitted the claim to American Home Shield, I went online. It was fairly easy and it was a Friday night, so I managed to do it quickly. It took a couple of days for the contractor, Westshore, to come since it was the weekend. They got a hold of me on Monday and then, I had to wait until Tuesday for them to come out. Dave, the technician, was incredibly helpful, very friendly and had great customer service. However, he only corrected the symptom and not the cause. My AC stopped working again and I ended up having to make a return call the following night that he was here. Westshore was able to revisit the following day and just tag it on to the initial claim. Since then, everything has been working fine. I would recommend AHS.

Our upstairs air conditioner unit was failing intermittently. So, sometimes it works, sometimes it wouldn’t. I went to the website and submitted a claim through the online portal. American Home Shield made it pretty easy to submit the claim and to get what we needed. They specifically said on the website and then again on the follow-up email that came immediately after, that the contractor would be reaching out within 24 hours and they made it. We went through a couple different things where they cleared a few clogs, but that didn’t seem to resolve it. We were very pleased with them.

Our AC was blowing out cool air, but it was not cool enough to cool down the temperatures. I filed a claim online and American Home Shield had A-US Air Conditioning come out. They sent out Israel and he was very nice, helpful, and informative. He let me know everything he was going to do, what was going on and how he was gonna correct the issue. He did everything in that one visit. He was really great and I appreciated it. Now, the AC is working great.

I’ve already recommended American Home Shield. I've had them in the past and I went back to them because it was always very easy to use and it is very user-friendly to make the request online. Recently, I submitted a claim to repair my oven. I did that online but I also did a follow-up call with the representative. They got back with me very quickly. I was the one that wasn’t so quick to get back to them.

Dr. Cool came out to follow-up from when they were here for some water damage on my ceiling. It was their second visit and there was no charge. What happened is after the technician came, condensation happened in the ceiling and it caused a stain in it. Now, I gotta paint the ceiling but I'm just gonna do it myself. The technician was great. He knew exactly what he was doing and went right in there. I'm very satisfied with American Home Shield.

American Home Shield sent Chasteen Plumbing out, and they kinda didn’t do anything. They came out and looked and because it was wet outside, they said that my leach field was flooded. So, that was why I was having issues with the sink and the toilets. They wanted me to get my septic tank cleaned out and that was about it. I still have issues with my sink. If I wash dishes, I have that standing water in both sinks. It will go down, but it takes a while to go down. And in one bathroom, if I flush the toilet, you can hear it gurgling in the shower drain. I really don’t know what the problem is. I went out there and I snaked out all that stuff myself and there was no blockage.

My experience with AHS has been above expectations. I had an issue with my washing machine and I made a phone call to them. The contractor they sent, All Valley Appliance & Heating met my expectations and since their tech came, everything has been performing as expected.

The air conditioner was not working so I called American Home Shield and for the most part dealing with their reps was fine. But we had one person we had a little bit of trouble with because we couldn’t make him understand what we needed him to do. There was a language barrier. But when they told us that we would be contracted by the contractors within 24 hours they called us within about 12 hours. And the contractor has been excellent.

I’m totally satisfied with American Home Shield and I would definitely recommend them. I have two homes with them and the great thing about them is that if you have more than one issue in a service call, it’s considered one service fee. I love that. Recently, my disposal was acting up. I’d hit the switch and it wouldn’t do anything so I stopped using that side of my sink. When I called American Home Shield to get that checked, I remembered about how slow the tub was upstairs so I was able to get them both done on the same day, and it’s been fabulous.

American Home Shield had someone come out and repair my washer and dryer. The washer kicked on and off and the heating coil of the dryer was out. It would run, but it was not drying. The tech told us they couldn't repair the washer because they had no available parts. I had to wait a little while for the part. I had to go on American Home Shield's website and select my washer. And then, go through those, had to order it, and get the person to deliver it. So, it took a few days. But with the dryer, they had the parts in pretty quick, and it was up and running pretty quick. The washer and dryer are now working great. Every contractor we've had come out through AHS has been very professional, polite, clean, fast and helpful with explaining what the problem was. Every time I've used American Home Shield I've been very satisfied. My wife was very, very happy with it as well.

Our air conditioner had stopped cooling, and we noticed that the house got hotter, so we put in a claim with American Home Shield. I went online and clicked the service request, and I had explained what was wrong for my AC. They answered within 30 minutes. We were told it was gonna be 24 hours, but then about 10 minutes later, we got a call that the guy was in the area. Then, he came and looked at our AC and fixed it within an hour and a half. He was very nice, informative and friendly. We were out there with him the whole time just talking. We really liked him. The AC has been going great. And my husband even thinks it’s colder than it was before. We can put it on 75, and the house still feels very cold. The contractor was great and so was American Home Shield. It was a wonderful experience.

AC Doc Heating and Cooling came out, replaced the HVAC system in my home and they were great. American Home Shield gave me a 48-hour timeframe, and the company came out within 24 hours. All in all, AHS is great and I’ve recommended them to a couple of people.

I have a property in a different state, and I have a management firm handling it. I sent American Home Shield their information and AHS responded, got in touch with them and the experience was wonderful. I asked them when they diagnosed the problem, would they get back to me and let me know what happened? They did and they did it very fast. There was a problem with the stove and the last contractor was very professional. One of the burners was not working, and the burner receptacle was bad, and they were replaced. I always call American Home Shield whenever I have service requests and the claims process has been good. I’m getting quick responses too. I used to get next day or within 48 hours, but lately, they’ve been responding in a matter of hours.

I called and submitted a request to have a washing machine repaired. I spoke with a someone from American Home Shield who was very friendly and prompt. That person took the necessary action. I was told Antech Appliances was going to be my contractor and that they would contact me. Within the day, the contractor called and set up an appointment. But I was a little disappointed at how long it took to get that appointment. It was a week until they had an opening and that was a little excessive. But a technician showed up in the block of time they said he would show up. All in all, it took eight days from the time I initiated contact with AHS until the repair person showed up and fixed it.

I was installing a new dishwasher and they couldn’t replace the dishwasher without replacing the valve. They said it would flood my kitchen. So I sent in a claim to American Home Shield over the phone and I was impressed with the speed with which they got someone here to help me. The technician came within the same day and he was awesome. He fixed it right there.

We had an electrical issue that AHS wouldn't cover. But they covered our ac. They sent out the Lindi Corp. They came out within a few days of us getting ahold of them. Our air conditioner was a jimmy-rigged unit, so AHS had to totally replace it. AHS ordered the replacement parts, shipped them to the contractor who came out and installed them perfectly.

American Home Shield sent out Matt's Plumbing Services for a leak problem and they were very pleasant. But their people couldn't locate the leak. They contacted American Home Shield and informed them that we needed a leak detection. American Home Shield sent out Third Generation. But this contractor did not bring a leak detection equipment and said that they didn't have an order to do a leak detection. Another company came out, Hers & His, came out this morning and they said they didn't have that order either. The guy showed the order to me and there was nothing from American Home Shield saying that they needed to do a leak detection. Hers and His does not even do that. They hire an outside company to do it. American Home Shield didn't communicate to the plumbing companies what was needed.

My air conditioner wasn't working and I submitted the claim to American Home Shield online. When the contractor got here, I told him where the air conditioner was and then, he figured out it wasn’t an air conditioner issue but an electrical one. So, he left and then I had to call AHS, who sent an electrician out. When I called, the representative I spoke with was great. When I filed the claim online, that was fine and AHS sent the HVAC guy out. I hated that I had to call in but I couldn't request the help online the second time. Because it was an electrical issue, if I did it online, I would have had to pay again. So, I had to call and be on hold. Finally, when somebody answered, all in all, it took 30 minutes. I wish it would have been online. It would have made it easier but I’m satisfied with my experience with AHS.

American Home Shield was very quick at filling out my claim when I submitted it online. I paid online and they were also very quick to take my money. The contractors were great. They gave me plenty of notice when they were coming, and they showed up when they said they would. They had to come about twice. Once to diagnose and once to fix. They gave me a four-hour time frame, and they came, at both times, in the front end of that window, which was nice. They diagnosed what was wrong, and they said I needed a new compressor for my HVAC. They told me that it usually takes a week, and once they get the authorization from American Home Shield, they have to send them the part. Once American Home Shield sends the part, they will be back in about a week to fix it.

Our toilet tank wasn’t filling, so we called American Home Shield and they got a hold of H&H and had them come out and got it fixed. I filed the claim on a Thursday or a Friday, so we knew that we probably wouldn’t hear anything over the weekend but someone called me right away on Monday and said, “Hey, I can stop over there.” And sure enough, he did and took a look at it, went and got the part, and told my husband he'd be back in an hour. It was right over lunch time too, so my husband and I ran to lunch. And my husband got back to the house, and he was already sitting there waiting for us. It was very timely. He's a really nice guy. And we got his card for other plumbing stuff that wasn’t gonna be covered over American Home Shield. The only thing is he didn't like dogs, and we got a big old dog that thinks he’s a lap dog, so the dog was in his face. But the guy was really professional.

The claims rep that I spoke to over the phone was very nice. The contractor that American Home Shield sent out was awesome. He was very personable and very professional.

Everything went well when I submitted my most recent claim with American Home Shield. I'm having my dryer fixed. I called, and they took care of getting someone assigned to me very quickly. American Home Shield's claims process is very easy. You just call and tell them what the issue is. And I have not had any experience that has not been handled well. All of the contractors sent by American Home Shield have been very nice. I've had three different people over the last eight months, and each one of them had been fine.

I needed my AC unit to be serviced. There was sweating of the pipes, and so it needed to be reinsulated. I called AHS, and the customer service agent was very polite. He took down the information of what I believe the problem was. And within 24 to 48 hours, a local AC technician came out to take care of the problem. The AC has been fantastic since then.

I've had two claims with AHS recently. I had to replace the air handler in my air conditioning, and then we've also had to replenish the Freon. I'm happy with the reps I talked to. I had another a couple of years ago, and they were bad. The people at AHS are hands down better. The first two times I filed a claim the contractor came in one day. Matter of fact, the second time when I had to get recharged, I called in the afternoon, and they were out there before 8 o'clock in the evening. I'm very happy with them. They are professional and nice.

I called American Home Shield regarding my Genie garage door opener. A visit was scheduled and someone came in and fixed it. I was given a 24-hour timeframe. The contractor was professional and they replaced my Genies. I also made another claim for my oven when I had a problem with it. American Home Shield sent somebody else who took care of that. Both of the service providers who came for my claims did a fantastic job. I’m very happy. American Home Shield has been great and I have no complaints so far.

AHS' online process is easy to use. I submitted a claim for my air conditioner and the contractor called me immediately. He was able to come out in two days which was when it was convenient for me. He was very proficient and professional. he knew what he was doing and fixed the issue immediately. Now, my AC works well.

The microwave wasn't heating. It would come on abut it wouldn't heat any food. I talked to somebody at AHS and he told me that they were sending out somebody from a place called Nice Guy Appliance. I loved the tech who came out. He was a wonderful young man and he tried his hardest to fix it. But he went and got a different part, tried to put that in, and that didn't help it. He put in another part, then ordered another part, but none of them would work. But he was very polite and very courteous. They ended up putting in a new microwave yesterday and the people from A-1 Delivery that put in the microwave were wonderful, too. They were in and out of here in 15 minutes and they were very polite and very nice men. Our new microwave is also perfect and I'm so excited. You don't realize how much you use a microwave but we're retired, so we use it more than the average people.

When I submitted a claim for my AC over the phone to American Home Shield, the rep who helped me was very helpful. The contractor however, had to come twice. The first time, they came within 24 hours. The next time, we called on a Saturday and it took a little longer for them to come out 'cause it was a weekend. Though the tech made a bit of a mistake, he solved that with no issues. It took like five minutes to fix the mistake properly. The first time he repaired it, it worked for about a day. Though it has only been 24 hours since the second repair, the AC is working now.

I put in a claim a couple of days ago with AHS and the techs came out to check on my washer. They fixed it yesterday, it took them 30 minutes to do that, and the washer has been performing well since then. I usually submit my claims with them over the phone and it takes so long to get a representative. But so far, the contractors that they sent out were really good.

The air conditioning unit on the outside was starting to make a really bad squealing noise, and the fan wouldn't turn. So, I called Home Shield. They set me up with a company, who had to replace the condenser because it was bubbled up on the top, like a battery does. And the guy from Prestige said, "Come look. I'll show you, so you know what's going on." And I appreciated that.

We’ve had American Home Shield for claims twice and I’ve had good responses both times. Most recently, My Georgia Plumber came out. I just called American Home Shield and told them what I needed, and the claims representative was very polite. They took the information and I was told that within the week, the plumber should call and come, and he did. My shower has jets on the side and it had a faucet in the middle, which was like a controller for the hot and the cold water. But the faucet is old and the water was ice cold. The plumber repaired something and that helped. He was able to at least get hot water over there. He was very nice too. I was very satisfied with the experience.

I had an issue with the thermostat and I called American Home Shield. The contractor came out three times and they were here fairly quickly. He said it was the wiring and he fixed it and left. Then, it worked for two days. Another guy came out and it was the same thing. The third guy came out and he installed a new motherboard upstairs. He said the wire was shorting out. That was this past Saturday and the system seems to be working right. Hopefully, it has been resolved. It has not given me any problems since then and I appreciate the system working because it’s very hot here. I was pleased with AHS sending the crew back out, whoever they contract with to get it resolved. AHS responded very promptly.

I had two different firms out for my dishwasher and the first one was a total bust. They got caught up in the bureaucracy of some of the policies. So when the first one didn't work out according to the policies of American Home Shield, I asked for a second opinion. And DC was the firm AHS brought in. There were numerous texts back and forth to coordinate. DC did a great job and was very practical. The guy had a solution and was fast. He came out twice -- first to scope the issue and second to do the work. And, again, it was a little bit late the first time, but obviously those guys get busy. But they were very efficient, very professional and very quick. I now have clean dishes from my dishwasher.

The pool pump was leaking. So I called AHS and they started the claim for me. The rep was very polite and have great customer service. She mentioned to me that somebody would be getting ahold of me from the place where they were gonna be coming out to my address, and the contractor did communicate pretty fast. I’m very pleased. Everything has been operating well. I have recommended American Home Shield to other friends and even family members. I’m very pleased. I’m very grateful and the warranty gives me a peace of mind.

In the past, the contractors that American Home Shield sent out were not so good. But the contractor that they assigned for my air conditioner claim was good. They fixed it right away, so we’re up and running again right when they left. And it wasn’t expensive.

Sears came out and changed the compressor out on my refrigerator. It was a long process. In fact, I lost a lot of food in the refrigerator because initially, the people who came out weren’t LG certified. They came out and checked the icemaker. It wouldn’t work. The guy kinda played with it and said, “Okay, call me tomorrow. If it’s not working, then I’ll need to order a part.” So, the next day, I called them. It wasn’t working, and in the meantime, he came out and put that part in. By that time, the whole refrigerator wasn’t cooling. He came out and said he was gonna order a motherboard to replace it ‘cause he thought the motherboard was out. He ordered a motherboard and it took a couple weeks. He came out and replaced the motherboard, but it still wasn’t working. For a while, I didn't hear from anybody so I called again. They said they were gonna have to find a certified LG person to come out and fix it.

I called American Home Shield to get them to help us with unclogging our sink and the woman whom I spoke with was great. She set our claim up. Thus far, I haven't had a bad experience with any of their contractors. We've had their warranty for 20 years and we've had nothing but good results. I recommend it to friends.

My recent claim went wonderfully with American Home Shield. There was a small leak that was showing a wet spot in the garage. And so, the plumbing guy came out and fixed it. And then, Cook Construction came out and roughed it in, and it is now ready for sanding and painting. So, both of them did a great job. And I watched them, and they were also very good about explaining to me what was going on, especially the plumbing guy. It wasn’t a massive thing at all, and I was very pleased to find that out. We caught it very early. American Home Shield is the bomb, and I appreciate them. Every time I’ve had to call in the past seven years or so, it’s been a good experience. And as a single person of the female sort, they are like my husband, only better because I don’t have to cook or wash for them.

I filed a claim online and it’s just a couple of clicks, pay the payment and somebody will contact you from the contractor that either American Home Shield assigns or you can choose from a list. I had an AC issue where the condenser fan motor was going bad and Grady’s Air came out the next day. It was exactly somebody who actually knew what it was he was doing. He was able to answer most questions and even gave more insights to other things that can possibly go wrong or can be easily fixed ahead of time instead of waiting for it to actually break down. He already had a replacement part with him and everything is fine. It was everything you come to expect from paying for a warranty.

It was my first time to file a claim with American Home Shield when I had a faulty outlet, and the best part of it was that the technician who came out was exceptionally good. He was professional, courteous, and prompt. He did his deal and then moved on. He did what I needed to have done. The outlet has been working fine since.

American Home Shield sent an email saying it was the time of year that I should get my AC HVAC system checked, and I did the claim for preventative maintenance right through that email. I missed the call from the contractor and there was no follow-up from American Home Shield. But the contractor was amazing. His name is Don. We had missed each other on a couple of appointments but both of our schedules were just busy. He was very polite and very knowledgeable. He came over, cleaned the unit and gave us a couple of tips to keep it running efficiently. He was extremely professional. I also researched him before he came and he had just positive reviews. I was a little nervous readings reviews about American Home Shield. All of them kinda had pluses and minuses. One of the negatives was not being able to choose your service provider and having Don put me at ease. The contractors that American Home Shield picked were great.

I called American Home Shield to submit a claim for a water filter problem on my refrigerator and the interaction with the rep was good. I didn't have my account number with me but it didn't seem like it was a problem. I gave them other information to get the account pulled up. I rescheduled with the contractor three times. The conflict was all on my part and it worked out to where we can meet up. Since the repair, the refrigerator has been working like it always has. It took the contractor 30 minutes and it is working like new.

The AC was fairly old. The contractor had tried to work on it and they did that sincerely. It finally just completely quit. They wanted to keep at that, but it was not going to fix the problem so I kept talking to them. I took several conversations, and the only complaint I have is they kept referring me to people in the Philippines. There was a language barrier and a cultural barrier where they didn’t quite understand. It’s just hard. We have little things we say and they go, “I don’t understand that.” And I didn’t understand them either. I could tell that they had been programmed to shut me down. They'd go “Well, we’ve already worked on it one time and that’s all you get,” and “Well, my computer won’t take your claim so you’re not covered.”

A few years ago, I had a problem with the provider. What I wanted to do was call American Home Shield and make a complaint. I was unable to reach anyone by phone. The wait times were ridiculous. It took me too much time and then I gave up. So I stopped trying to use the phone and file my claims online. Recently the garage door didn't open and after I filed the claim with AHS they called me immediately, and then we set up an appointment. The service provider was good. But there was a bit of confusion because, originally, the person who came out was not aware that it was an American Home Shield claim, but then he checked it and did the work.

The fan on the AC unit was not circulating, so there was an issue with cold air not coming through. I gave AHS a call to request a service and their process was very efficient. But I wasn’t pleased with the fact that they couldn’t obtain servicing until Monday when my problem arose Friday morning. So, I was struggling with a 140-degree heat here in Tucson without air conditioning. But I understood because I have an existing service arrangement with the contractor that they assigned to me, Vail Heating and Cooling. They had to come out on Wednesday to add some refrigerant for the AC unit and AHS felt that my recent claim was somehow connected to that. That was the reason they couldn’t contract with a different technician and they felt I needed to stick with Vail. But it was a different issue completely. Other than that, Vail did a terrific job.

Our AC wouldn’t come on and the fan wouldn’t work. I submitted a service request with AHS over the phone and it wasn’t hard at all. I called them on Monday, then they called me on Tuesday, and the tech came out on Thursday. He was very professional and he knew what was going on. He also worked very quickly and was very pleasant. Everything's working fine now. So far, I’ve only used AHS twice and they’re very efficient. They get the problem solved right away, too.

The reps at American Home Shield are always very courteous and helpful. The technicians that they sent were capable, but I thought that they would be local technicians. Usually, they’re from a distance. So, I was surprised with that. On my most recent claim, I'm waiting for the $3,000 reimbursement for a built-in refrigerator that exceeded the terms of my contract. The technician that came to fix it and subsequently determine that the parts were not available, and they would not be able to fix it. And so, I accepted the reimbursement. I submitted the documents as email with attachments, and I received the terms that they offered for resolving the issue. I received that by email, and there were intermittent calls in between to discuss how it was going to happen and what was going to happen. Hopefully, I’ll get my reimbursement check as promised. It’s still within the time framework that they asked me to allow. So, I’m waiting.

American Home Shield was the top one recommended provider and I have been with them for over two months. Originally, there was a cooling-off period of more than a month. The actual contract came into place at the beginning of June. When my tenant had a toilet leak, we submitted a claim to them online. At the time of booking on their website, they didn’t give any indication as to when the contractor would arrive to fix the problem.

My mini-split air conditioner wasn't working and I submitted a claim over the phone to American Home Shield. The rep whom I spoke to on the phone got a little confused about what I was asking about because it came through as a regular air conditioner. I told him it was not as it hangs on my wall and the motor is outside. I had another company come and they told me it was dead on arrival and I needed to replace it.

Something keeps happening to my refrigerator. I had called American Home Shield and made the complaint, and it was awesome. I liked these guys. The rep listened, helped and made a call for the next day for a technician to come in and fix it. The contractor came and actually took the motor out of my freezer. It was broken and he had to replace it with a completely new one. He actually had it with him too. That was purely coincidence. Hopefully, the refrigerator stays good because I have had trouble with it on and off before. When it was broken, everything was melted in the freezer and food was going bad. For now, everything is good.

I submitted the claim online to American Home Shield for the air conditioner and the contractors were there within 24 hours. They were very professional.

I was having trouble with keeping the house cool. It was 86 outside and it was 84 in my house. It was not cooling. I called and talked to American Home Shield, and submitted my claim that way. There was a company that came out twice, and Bill’s Heating & Cooling was the one that fixed it. After the first company left, it still didn’t work. They came back out, did something else, and still, it didn’t work. The first company put in Freon, which I did not need. And I wasn’t happy with AHS only paying $10 of it, but I understand that’s the way it is. Also, I was not happy that I would have to speak with a foreign person that I could not understand and he could not understand me half of the time. AHS sent Bill’s out, and the tech got to the bottom of it and fixed it. He was awesome.

All of my claims have been online through American Home Shield. It's pretty easy to do. You click what your general issue is. There’s a drop box for putting in what you think the problem might be. And then they assign the provider. When I had an user error on my refrigerator and I managed to freeze the waterline solid, the contractor had to come out twice and they were incredibly professional. So when I was having a lot of water under my sink, I told American Home Shield to use the same contractor. They came and replaced three pieces under my sink. Apparently when I moved in, the compactor thing in the sink wasn’t put in the right place so they fixed that and replaced things. They were quick, professional, and I’ve been very happy with both sets serviced and American Home Shield.

The fan on the AC wasn’t going around and I submitted a claim with AHS over the phone. It was a recording and I didn't speak to a live person, but it was fine. I called them on a weekend, which would've been hard and then they came on Tuesday which was perfect. They came exactly when I needed them ‘cause I’m only off one day a week. Temprite Inc was great. They came to my home before. And this time it wasn't a major issue. It needed some kind of a battery or a fuse and the repair was done in 15 minutes.

They find the cheapest contractors that do bad work and are unhelpful in general. They also don't help much at all when it comes to covering actual home repairs. In total I've been with them for 4 yrs, had 3 claims, only 1 of which was covered at no expense to me. The rest I was charged for the service call and responsible for most of the repair cost. On a particular occasion my AC was running hot and they told me it would be 4 days before someone would be out. They don't care at all and you're better off saving your monthly payments up and covering your own **. At $60 a month for 4 years I'd have a pretty good safety net by now (about $3000). So considering I pay them monthly, then pay them when I actually need to use them, then pay them again if something is actually wrong it seems that they are only there to profit off of your hard times.

Updated on 08/23/2019: Base off of my last experience with America Home Shield, I would not do business with America Home Shield ever again! This company is a joke! My a.c. unit stop cooling at my house. AHS sent out a contractor to my home and the contractor gave me a diagnosis of low refrigerant and I needed a leak seal kit. The contractor was insisted that AHS would not pay for the leak seal. The contractor tried to start the job immediately. I advised him that he would need to submit the authorization to AHS before I proceed. Later that day, AHS stated they had approved the authorization and all I needed to pay was refrigerant. I advised AHS that the contractor was trying to charge me a $79 trip fee to return to complete the job and $250 for the leak seal.

I filed for a repair 3 days ago. Contractor has not reached out or returned my calls to setup an appointment to repair a sewer pump. AHS keeps giving me run around that "we have to follow policy". So, here we are 3 days later, still no response from the contractor and the same BS from AHS. DO NOT WASTE YOUR MONEY ON A HOME WARRANTY FROM AHS!!!! WORST SERVICE EVER!

This review is only for this specific experience. Other experience have been much better. To date (6 week time period), their contractor, Suncoast AC & Appliances, has made 5 visits to fix our washer. It still leaks/pours water on the floor during use. The outsourced customer service reps for AHS have been absolutely no help. They are unable to contact Suncoast, unable to make decisions to help fix the problem, unable to transfer me to someone who CAN help, do not return calls that they have promised they would, and (Some) are very hard to understand because of their accent. Visit number 6 is scheduled for today.

Need to get English speaking customer service reps, had to repeat everything at least 2-3 times. I placed and paid for a contractor to come look at 7 ceiling fans in my house. They were very prompt with coming out to look and told us they would get back to us about what AHS would cover. We never heard from them, so I place a recall at the beginning of July and it's August and still haven't heard from the Contractor. The receipt the contractor left us said a couple of them needed light work. I tried contacting the contractor myself, by email and calling, and still haven't heard from them.

We have had American Home Shield for over 10 years and it is getting worse and worse. Our AC goes out EVERY single year, we pay our service fee AND other huge expenses (freon at about $700-800 a year, etc) and it is still not fixed. We now have been without AC for weeks and no end in sight as to when they will be sending someone out to fix it. I am beyond disappointed at how this is being handled and can not rightfully recommend this company to anyone. Their commercials stating if they can't fix it they will replace it are not accurate. Sadly.

Our range top microwave wasn't working. I went online to submit a claim to AHS and the experience was fine. The website was efficient. I was informed that I'd be contacted, and I was. It was all immediate. The contractor sent was fantastic. I also placed a call to file a claim for the dryer. They said it wasn't the dryer though. I needed to get the vent cleaned externally. So I had to call an external company to come and clean the external vent.

The AC wasn’t getting cold enough and when I called American Home Shield, it was confusing to me because they said I had to pay upfront. I spoke to somebody and I was told I had to give them my credit card number before I even got an appointment. That made no sense to me. They said they would charge me for the $75 booking appointment fee. The contractor was fine and the guy, Doug, was very nice. He said that if I put Freon there, it would help it get cooler, but he said it wasn't that big a deal, so I just left it because I would have had to pay. American Home Shield only covers $10 a pound of any gases, and it was 60 bucks a pound, so I didn't even worry about it. AHS asked me if I wanted to extend but I definitely would not extend it.

When my refrigerator had an issue, I filed a claim with American Home Shield. I preferred to do it online as it was better than calling where the wait time could be improved. Then, AHS gave us Circa Mechanical. The tech could have come out the next day but that didn't work for me. So he came out on the first day I was available which was four or five days later. He arrived at the time that he said he would and he was polite and professional. He did a great job.

AHS is awesome. Their contractor, Severe Climate Control came out and replaced something on my air conditioner. The tech said the motor was running backwards because something wasn't working. Now, the air conditioner seems to be doing better. It can't keep up all the time but I'm not sure if that's the air conditioner's fault or the fact that we live in Houston and it's but I think it's working now.

American Home Shield was great. I made a claim online and it was easy as pie. The guy that they sent was wonderful. He diagnosed what was wrong with the AC almost immediately. He had an idea and he said, "Well, let me check this first because this is what I think it is." And sure enough, that was what it was, and he fixed it and it was great. I've never had American Home Shield, so I didn't know what to expect. I was actually totally surprised that everything went so smoothly. And I've already recommended it to two people.

I called American Home Shield over the phone and the rep I spoke with was good. I've used him before. The contractor came out two days later. They had to order the piece and they kept me informed. They called me when they were coming back and when the part would be ready. I haven’t had any more issues since the repair.

American Home Shield is responsive. Recently, my air conditioner had not been working properly so I called them to have someone come check it out. I was told that I would hear from the contractor within 24 hours and they called me within 24 hours. It was the next morning. The technician came in and looked at it. He was out there looking for a while and said I had a small leak. He fixed it and charged it, and we were good. It’s been an easy and straightforward experience.

A line got cut on our air conditioning unit which caused the transformer to frizz out. I submitted a claim to American Home Shield online. It was a Saturday and it was 103 degrees here in Texas. The air conditioning was kind of necessity so I ended up calling the contractor, A. R. T. Heating and Air, and they got back to me and were able to come out the next morning. The guy was very professional, nice, and efficient. He was done and he left in an hour. I really appreciated how easy the experience was.

I filed a claim for an air conditioner that was making a lot of noise. American Home Shield's website is excellent because as soon as I pulled up my account, it said “Service Request”. I clicked on it and it said “What kind?” I clicked the air condition and it immediately popped up with a service and told me how much it would cost which I knew was $75. That was so good because it was easy for me to hit it and it went straight out of my bank account.

In my recent claim with American Home Shield, the airflow pump motor went out and the contractor, Sure Temp Air, came and assessed the situation. The technician got the part that he replaced and was there the next day. He installed it and took care of it. He knew what he had to do, was in and out and did a great job. I appreciate it. He explained about the warranty and he was very thorough from beginning to end. He was excellent.

I had some faucet problems and I went online to file my claims with AHS. It was a new service to me and it went well. The service tech that came out was very friendly, professional, and when my Home Shield expires I would use him as an individual.

A&K Appliance Repair came out for the refrigerator and everything went beautifully. There was a weird noise coming from the refrigerator. I called it in to American Home Shield and the guy came out the next day. He found out what the problem was and fixed it. He was in there for about an hour and a half. He was a real nice guy too. He showed me what the problem was and told me what he was gonna do. As a matter fact, they said they were gonna get to me and that they’d call after a while. My icemaker is working fine now. It’s putting out ice.

I thought that the key change was included in our warranty, but it wasn’t ‘cause it cost us an extra $75. Had that been more clear, I would’ve done it a different way. But the guy came and changed the locks, and making the claim for it at American Home Shield was fairly easy.

The rep of AHS contacted me to go over the benefits having the warranty. And I said, "Oh, since you're on the phone, I've been meaning to call you guys to schedule the rekey. I just haven't had time." And she said she could take care of it. The whole process was great. The contractor came out and changed the locks that same day I talked with the rep. So it was very smooth.

Everything went fine with my most recent claim with American Home Shield. They to got back to me rather quickly once I submitted the claim which was for plumbing with the hot water heater and the toilet. The contractor replaced something in the toilet and it got fixed, and they reset the water heater. They were wonderful and really nice.

I had a leaky hot water faucet and when I submitted the claim online to American Home Shield, I was given a time frame to expect the contractor between 8 o’clock to 10 o’clock. The rep from Prime Plumbing Services described the problem and showed me what the problem was but I didn’t get any type of paperwork receipt. So, everything went fine except for not receiving some type of documentation. The repair fixed the problem so, that was good. It was an excellent experience.

My air conditioner was broken and it was getting hot in my house. I submitted a claim to American Home Shield and the reps who worked with were professional. The techs from Southern Comfort HVAC fixed my AC and put the Freon. They did really good service. However, it would pay if the reps of AHS told me the full details. They didn't tell me that AHS didn't cover the full Freon. Instead, they told me that I was covered for everything. I had to come out another $165 and now I owe them 75 more dollars. That took me out of balance. I’m dissatisfied. I'm gonna tell everybody how they treated me.

The AC was not cooling the house and the pipes that comes from the unit to the house was frozen over. We called American Home Shield and the tech from A-US Air Conditioning Texas came out. He said that it was low on Freon and that we needed three or five pounds. It was like $200 and something for us to pay, so we paid for it. The tech was professional, quick, and he came when he said he was coming. Everything went great. But that was the third time that we've had that unit repaired and we keep making payments to American Home Shield for people to come out and sent them different each time. And then us having to spend that over $200 on the Freon in addition to it, I feel like we're slowly rebuilding a unit instead of getting it fixed or replaced.

Everything worked out great with my AC claim with American Home Shield. The AC was leaking and freezing up. I did my claim online and it was easy to do. New Vision Heating and Air came out in a couple of days. They did good. They knew what to do, got it done, and got the heck out.

I had a claim with American Home Shield for the refrigerator when the freezer broke. I filed it online and it was easy to do. The contractor from AAA Appliance Doctor was the same one who previously came to fix the oven and she did a great job. And both the refrigerator and oven have been working good, so far. They were done very quickly which was great.

The American Home Shield website was very user-friendly when I submitted a claim. Also, the contractor called within 24 hours, asked the specifics of the problem and then the technician was out within three days. He was great.

I generally go online when I submit claims to American Home Shield since it’s easier. In my recent claim, the thing that runs the whole dryer burned out and the contractor just pulled the old one out and put the new one in. He was in and out in 15 minutes. I’ve never had a bad experience with any of the contractors who came out and I just renewed my contract with AHS.

I was satisfied with the entire service from American Home Shield. They did a good job and it was pretty easy to submit a claim on their website. I had to follow up on a previous request and I kind of had to dig around a little bit. I was able to find that on the website, but I was trying to do the same by calling the automated system which allows me to file new claims and I did not find any option to follow up on my previous claim.

When you flush the toilets, they wouldn’t stop running. They were acting funny and it was hard to get them to stop. I submitted a claim to American Home Shield over the phone and the reps were easy to deal with. The contractor came out at a reasonable amount of time. We had three different service people at our house because we seemed to have three things break at once. They were all awesome. Everyone that AHS sent us was good and the issues were fixed in 30 minutes.

I was having an issue with my oven where everything was burnt inside. I called American Home Shield and they sent out TGM Appliance Services. They changed something in my oven but the same problem is still there. I called American Home Shield again and they will be sending out another company. I like this warranty company. They are good and fast. They do everything too.

I submitted a claim online to American Home Shield and Drywall Masters Inc. came out. They fixed the ceiling and did a patch. They did a very professional job and I appreciate it. The first time they came, there was a problem with the air conditioning and the plumber. I didn’t believe him then but the second time, a different person came and explained to me that the first one was right. So, we needed to check it. I’m satisfied.

American Home Shield has been fantastic and the claims process is great. I had a claim with them when my stove cracked. A guy made the cut and then I had a guy install the new stovetop. AHS paid for it and it was amazing. Everything was great.

I put in a service request for my air conditioning unit and was able to talk to American Home Shield reps. The first rep that I talked to was not very helpful but the second one was. She had me on hold for about 15 minutes while she called around and found someone who could accommodate me that day. The contractor came and he was really good. He took the time to explain everything to me. He had to come back out the next day for an issue but corrected it right away. Now, my ac unit is working perfectly.

It was our first time using American Home Shield when the water heater was not heating water, and everything worked as advertised and as expected. Their process is pretty straightforward. Air Pro Master did their initial site survey on Friday or Saturday, and their team was there on Monday. They seemed to be equipped and ready to do the job. They had to go to Home Depot to get a steel pan for it to sit in because the plastic one that was in there was not up to code. They were back in about 40 minutes and an hour later, I was signing papers and they were leaving. Apparently, that was something that was supposed to have been noted in the initial site survey, but it was not noticed. The way it was explained was that the servicemen usually have more experience than the people who come out to the original site survey.

When I came back on Saturday, after I stepped out for a couple of hours, the water was overflowing the pipe. I couldn't stop it. I don't know what was going on but the water kept on overflowing like the toilet was stopped up. I filed the claim with American Home Shield over the phone through a recording. I left a message and then they said, “Hold on.” I didn't get to speak to them until Sunday when I called back.

I usually call American Home Shield when making claims and my recent one is still in the process of being completed. The air duct work has been analyzed and the contractor is in the process of doing the actual repair. I also had a previous claim for plumbing and the contractor was excellent. It took them an hour to fix the issue.

I was having an issue with my AC and the contractor said he would be here before 9:30 and he was. He was really professional and concerned. I’m 84 years old and he told me he wanted to try to get my air going as quickly as he could. He told me it was gonna be the next day because they had to order a part. The same guy called me back and told me when he got back to the shop, he found one. He sent a guy out to fix it, who worked on it a long time but he got it going. He did something to a thermostat and the AC is now going good. I’m freezing and I have to turn it way down. I would recommend AHS.

I had a problem with my AC and American Home Shield sent a company out. It was supposed to be a 12:00 to 4:00 appointment, and they showed up at 2 o'clock. And in the text message, they said I had to pay for Freon, which was okay. It was over $10 a pound. The service guy showed up and said the coil needed cleaning and it wasn't covered. He put in two pounds of Freon and cleaned the coils. He wasn't there that long. That was a week ago on a Tuesday. During the day, it never would get cool in here. So, on Tuesday evening, I called American Home Shield. On Wednesday, Best Way Mechanical called me back and set an appointment up for Thursday.

The air conditioning unit wasn’t getting the house cold and I made a phone call to American Home Shield to submit the claim. There was some clogging in the discharge vent and the contractor cleaned that out. Also, there was a frosting effect because it was so hot outside and he had to adjust the humidity. He explained what he did and it was a great job. Since the repair, the AC has been good so far.

I like the way how the claims process is set up right now. I just go online and tell American Home Shield that I need service and what I need service on. They make it very easy to do and they have quick responses. They sent a contractor out when my washer wasn't working. They determined what was wrong with and they had to order the part. Then they came back within a week and fixed it.

The contractor came out the next day after I filed the claim for the air conditioning. He put a new part in and it blew out. I called him right away and told him that the thing exploded so he came back. He bought a new one and put it in. So far, American Home Shield has done very well.

My air conditioning unit quit working. I called AHS for a service request and the rep I talked to was good. I was given a time on when to expect the contractors out and they met that expectation. When the tech from Myers Comfort Specialist came, he told me what he did to fix the issue. He knew what he was doing and the unit has been operating well since the repair.

We had two claims with American Home Shield. One was for the water heater, which ended up needing replacement. The other claim was for a dishwasher, which was a Samsung, and apparently they’re not really good dishwashers so it was not replaced. I submitted the claims online and they got back to me very, very quickly. The contractor was timely and professional.

My electricity to one of my fixtures would not turn off and the technician from State Electric Company was very timely. He called me and gave me a heads up before he came, and he was very professional. He worked very quickly to troubleshoot and diagnose the problem and to fix it with minimal disruptions to other parts of my home. He was able to diagnose what areas of the home needed the power to be shut down on.

I submitted my claim online to American Home Shield for the air conditioner and the contractor came out within 24 hours. The guy was very good and he was able to fix the problem. He knew what he was doing more than some of the other people who has been out here. AHS was not very good about the other stuff. I haven’t had the AC on that much but it’s working nicely.

I prefer to call American Home Shield to file my claims. Their claims process has been great. DJ’s Appliance Repair came out for an appliance issue. The panel on the front of my stove went out. I didn’t have any power to the oven part of it. The contractor was very professional, very nice, very quick about getting in and out and not wasting a lot of time. He was great.

I filed a claim with AHS back in April. But the company was not able to fix the problem. So I called back and AHS said they would send in a second opinion. And I told the guy on the customer service that I had a certain unit that is called a water-based air conditioner, because they were sending somebody of regular air conditioners. AHS sent me another company, and that company didn’t work with my air conditioner. The guy was telling me, “Where is the other part?” I was like, “What do you mean the other part?” “The other part of the air conditioner.” “This is the air conditioner. This is all. That’s why it’s a water-based.” The guy didn’t have any idea what he was looking at. So I had to call back because he was saying, “No worries. I will call the company and I will tell them to send you somebody else.” That didn’t happen. So in those periods, it took another week.

I try to do as many of my claims online. Sometimes if I need to add a little bit more it's quicker to call in. But the majority of them, I do online. And I like the new process because once you hit submit, it tells you who the person assigned to it. You don't have to wait. So far their contractors have been pretty good. The contractor that I'm interacting with, I can't tell for all of them, but I've been well pleased. Things have been taken care of in a reasonable time. I've recommended AHS my whole life. I've been with them now for 24 years.

Recently, the pool pump motor went out and the pump itself was throwing stuff back in the pool. I filed a claim for it online and I find that easier than doing it on the phone. American Home Shield sent Merced Pools and they are wonderful. American Home Shield needs to keep using them. This is the second time they’ve been out here and they did exactly what they said they were gonna do. They did it timely. Their office staff is so nice too. American Home Shield has been very good to me and I appreciate them. I have recommended them to many people. Everything other than the wait time on the phone when you have to call somebody is good.

The ice maker in my refrigerator stopped working. Having the item work was vital to our day-to-day operations. I submitted a claim to American Home Shield and since the repair, the refrigerator has been great. Eight out of ten of the contractors provided to me by AHS have been great. I had an issue one time with my AC unit where one of the contractors came out, diagnosed it but didn't actually diagnose it. Smoke was coming out of the vents and he overlooked why that was the case. He was just gonna okay it afterwards. We would have to do a separate claim, which would’ve taken weeks.

We filed an air duct claim online to American Home Shield and the website was easy to navigate. The contractor that came out was wonderful, polite, knowledgeable, and showed up on time. He got the job done in a timely manner. Everything’s working well now.

The American Home Shield rep took care of my claim right away, and that was really important because it was over 100 degrees and my AC unit wasn't working. It was just air coming out. The fan seemed like it was working but it wasn't. The guy from Certified Comfort Heating and Air fixed it and he did a great job. Now, the cool air is working. I'd definitely recommend American Home Shield. The rep was prompt. He also answered his phone and text messages, so I was really amazed because I noticed that the people don't answer the phone and they don't text back if you text them.

I went online to American Home Shield and made a service request for my air conditioner that was not blowing cold air. Using their site was easy, but it was only when I called that I heard from their contractor Marina Heating, Ventilation and Air Conditioning. Someone was dispatched after three and a half days. The technician had to replace an electronic component and the AC has been good. Overall, the warranty company got the AC fixed which was what really counted.

We had trouble with the air conditioner keeping up. It was kind of running constantly and not cooling to the temperature we set it at. Whenever we have a problem like that, we tend to file claims to American Home Shield online mostly. It tends to be easier. NorthStar Heating and Cooling came out for the AC issue and it went well. They were friendly and knowledgeable about what was actually going on with the unit. The AC is fixed and we have no complaints.

The contractor American Home Shield sent out for the dishwasher was really good. It took him like less an hour to fix it. The dishwasher had not been emptying and there was water sitting at the bottom. He cleaned out the hose and after the repair, the dishwasher was working good.

I couldn't be any happier with the company that came out and with American Home Shield. They took care of me. I didn't have to call or get upset. They did what they promised. The contractor was out the next day and the quality of work performed was great. The air conditioner seems to be working great now.

We submitted our claim online and it went really well. A contractor came out within 48 hours and he was the best that we've had from American Home Shield. We've had another guy who came in and he was hard to understand. We appreciated this contractor. He came in on time and did his best to fix the appliance, and when he couldn't, he submitted it. American Home Shield was supposed to call me in 48 hours, and I ended up calling them after four days. Now, we're just waiting on the check for the replacement appliance we got.

There was a leak in the unfinished section of my basement so I called American Home Shield, and then they sent the plumbers over, and they took care of it. They said that the pipe was super old and rusted out. So whenever water from the faucet would go down the drain, it would start dripping in the basement. They had to tear off a part of the drywall to get to that part of the pipes and it was on the other side of the wall. They had to cut out a big section of the drywall, and then they got in and they replaced it.

I had a recent claim with American Home Shield on a water heater. I did it online on Friday and the contractor didn’t show up till Monday but he was great. A brand-new water heater was put in and since then, it has been working perfectly. The experience with AHS was fantastic.

I filed a claim for my air conditioner and the rep was great. I was satisfied with everything. The contractor came out in a timely manner and they did everything that was promised.

The neck of the sink faucet that extends out of the sink portion was leaking down into the bottom of our sink and it was flooding our kitchen. I called American Home Shield and it was an automated system. I left my information and then, Tom called back from the specific plumbing company and he said he could come the next day. The contractors showed up early and addressed the issue. They worked quickly and they were friendly. Then, they said they fixed it, and we thanked them and they were able to get on their way. Since then, the sink has been great. There has been no issues so far, so we're really happy and glad that we called that in.

My monthly service keeps raising and I've had no service calls, my last rate increase wasn't brought to my attention. I noticed it when I got my newest rate increase notification, and now it's even going up again. I wasn't informed I was gonna get an admin fee for cancelling, and I'm disputing that fee.

I wanted to cancel my account as I found a better, less expensive option. When I called, the agent told me there would be a cancellation fee. I asked him to tell me what the fee is. He said he didn't know but would look it up. He comes back to tell me that he canceled my account and didn't tell me the fee LIKE I ASKED. I've been a customer for 14 months and they're charging me $50. A supervisor will not pick up the phone. I've been "on hold" for over 45 minutes and I'm sure no one will pick up. ANY COMPANY THAT PULLS SOMETHING LIKE THIS IS AWFUL!!! There is NO reason to charge a fee. I never signed a contract and they sneakily must have put it in there.

Updated on 08/12/2019: AHS Customer Service is a misnomer. Their job is to waste your time asking the same questions OVER AND OVER AGAIN; tell you not to worry because they will help you; put on hold for at least 10 to 15 minutes to "check". If you ask for a supervisor, you can disconnected (I was twice) and when one of them says they will connect you, you are put on hold again for at least 15 minutes while they are "looking" for one???? Most importantly, their job it seems is to say that they have to wait for the company they assigned. It will be two weeks tomorrow that we have had no fridge and all I can get is that the company they assigned and who said they fixed the fridge but in reality did not, will call me AGAIN to TRY AGAIN sometime.