American Home Shield Reviews

Our air conditioner was working fine but it was not cooling enough. I called AHS' 1-800 number and spoke with a representative who was able to help. South Cooling was our given contractor and I was given an appointment with a timeframe, but they never showed in that timeframe. They were not informed of the timeframe. The air conditioner is in a rental property. When South Cooling came, somebody opened the door and said everything was fine. South Cooling had to go there a second time.

I had a refrigerator issue and it was making a horrendous sound. My freezer which is supposed to be frost-free was getting buildups of ice. There were icicles hanging down from that French door freezer. I submitted a claim online to American Home Shield and somebody was out within 48 hours. The tech who came out was phenomenal and timely. He listened, opened the freezer and said what was wrong. He said he would have to go back to American Home Shield because he needed to order a part. I've had this machine serviced three times through AHS and nobody's ever told me what he told me. When the part came in, he came out to do the work. That time, he said that the refrigerator was worked on before but then the previous tech didn't connect something which was why I was having freezer issues. He was very knowledgeable.

I sent in a claim online with American Home Shield, and the contractor sent me a text. It was on a weekend, so they came out on a Monday. The tech was very pleasant and easy to talk to. It was good. I haven't seen any problems with the AC after the service.

American Home Shield's online claims process is great. We had an air conditioner repair and I like that the technician was on time, did his job and left. You don’t find that very often anymore these days.

My most recent claim with AHS went well. I just had to call them back because the first time, it didn’t get fixed. But this time, it works well. It was for my fan in my living room. I submitted that claim online and the process was easy. I had a good experience with the contractors as well. They were timely and knowledgeable.

I called AHS over the phone and they were relatively speedy and honest about the amount of time that I would be contacted by the company that was gonna service me. And they were really good with communication and in updating me via text message. The contractor was very polite. He came in, did the work and everything has been fine.

We had an air conditioning system that wasn’t working and so we initiated a claim online. I did it on my phone and the website was pretty easy to use. This was on a Thursday and Total Air Care said it would be the following Wednesday until they could come out. On Friday, I called them for an update to see if perhaps they had a cancellation, and they did. They ended up coming out on a Sunday and they fixed it Sunday morning. I had already looked at the situation and suspected that it was the contactor, and I told the technician what I had seen was the problem. He took it apart, checked it and said, “Yup, it’s the contactor.” He had one on his truck and put it in, and he was done in less than an hour. It was a very good experience.

Crain's Air Conditioning and Heating was wonderful. They came out, initially, to check the AC out, and then, they sent something back to American Home Shield to get approval. And it was the following week that they came out and they did it. But when they came to do it, it was a one-day thing. The AC unit was leaking on the inside. And they had to change the coil. My experience was awesome.

American Home Shield assigned Appliance 911 to work on the refrigerator, and they were great. Bobby was the technician and he was outstanding. The claims process was easy, but American Home Shield needs to outsource their customer service receptionist to the United States and not overseas. I can’t understand what they’re saying. And because English is not their fist language, they cannot understand me every single time that I call to talk to customer service.

I've filed claims over the phone and online, and I found it very easy. In fact, I've recommended American Home Shield to others. One time, the spigot on the outside of the house was leaking and my plumbing expertise stops when you get to the siding. It needed to go deeper. American Home Shield sent On Time Plumbing and Justin was absolutely incredible. He went above and beyond and was extremely professional. He did everything he could to make sure that we got the problem situated and got the water turned back on before everybody got home. He made it a one-day fix. He even had to drive all over Wichita to get a part.

Whenever we wash clothes, the water was coming up through the floor. I called American Home Shield and filed a claim for the washer. The guy who came out was thinking it was a slab water leak. He was supposed to get back in touch with me to schedule another day to come back out to look, but I’ve never heard anything else from him so I haven’t been able to wash my clothes.

The young man who came for one of the air conditioners was very pleasant. He came and went in a proper fashion. He was friendly and helpful. He got right to working and the air conditioner has worked ever since. We were pleased. When I called it in, the rep from American Home Shield was also very helpful.

I filed an air conditioner claim online with American Home Shield. The process was fine. The contractor came out in about a day and he was fine, too.

I did an online claim with American Home Shield for my air conditioner. And then, they said that an air conditioner place would call me within 24 to 48 hours, and it was sooner than that. They called me, they came out, they checked out the air conditioner, said that it needed to be replaced, and they went ahead and replaced it. There were charges that I wasn’t thinking of, but living here in California, things are a little bit different than other states. But all in all, it was a great experience. I was really surprised that everything had gone this smoothly. It’s been very good.

I call American Home Shield when I submit my claims and it’s not difficult at all. The contractors have all been really nice. However, the issue with the refrigerator haven’t been resolved. I had to call the contractor back and have service come out and fix the freezer again. They've been out a couple of times and they've been great but now, water is still leaking into the freezer and it continues to freeze up. It’s the refrigerator and not them. They've done everything they can.

Everything went smooth with our AC claim with AHS. I've used American Home Shield one time before this. I've had to use them three times the last couple of months. The first experience was in February and it was pretty terrible. But then, this time, everyone has been awesome. They've communicated well, even sent me pictures of the furnace, whatever they were working on, "This is what's going on." So, I've been very happy this time. It's just other things like why a second opinion is needed, but the companies have been awesome.

I love American Home Shield! They have been great. My most recent claim was for our AC that wasn't working. I do my claims with them online and navigating through their website is easy. I have no problems. On a normal claim, I'm told to expect the contractors out within three to five days. But when you're doing it in the summer, and the AC went out, I would like them to come within 24 hours. It's very dangerous with the heat in here. When the AC goes out, you can't live without the AC in AZ.

My AC went out and I submitted a claim to American Home Shield. The first contractor they sent didn't do any work. He said he knew how to fix the issue but then there wasn't any contract. When I called AHS, their reps said that contractor was supposed to fix the problem. However, I don't know how that process goes. The second contractor that came out fixed the issue but then the AC went back out a day or two later. That contractor came back to see what was wrong but then the piece that they needed wasn't there. They came back when they got all the pieces they needed to order and fixed the issue for good.

American Home Shield has been very good. The air conditioner had some issues and I was very happy with the technician that they sent. He came and fixed it several weeks ago and the air conditioner has been good since.

We had a leak in our washing machine and it was really noisy during its spin cycle. It was moving two or three feet every time we spin it. We submitted a claim online to American Home Shield and their process was easy and straightforward. Their contractor, Appliance Solutions, came in a couple of days and did really well. They do high-quality work. We've also had them for another appliance last fall and they did a good job then.

My recent claim experience was a disaster. I’m probably gonna cancel my warranty with American Home Shield because I’ve had such an issue with my air conditioner. They went out three times and I have a guy coming out today from another company. I’m gonna pay out-of-pocket for it because the first time they came out, they said it was the capacitor. So, they replaced the capacitor and they put Freon in it. I had to pay for the Freon because the warranty doesn’t cover it. A week later, the same issue was happening again. American Home Shield sent out the same guy again, and they said it was the capacitor again. It was the wrong capacitor so when they replaced it with the capacitor again, it started working for about another week. I said, “This is ridiculous. Let me talk to your manager.”

American Home Shield has been great. I had an issue with my air conditioner motor. American Home Shield assigned my case to Service Mechanical of Tidewater and they were great. They were done in an hour. But they had to come back because we had to order the motor. That came after six days. Now, my AC is working.

We live in a mobile home park. Last year around June, our AC started blowing warm air. Back then, American Home Shield's contractor came out and they said there was a pinhole leak. They fixed the leak and put more Freon in the AC and called it a day. This year, the AC did the same thing. We submitted a claim again to AHS over the phone. I don't like how I get sent to other countries as I can hardly understand those people. It bothers the heck out of me. Still, the guy they sent from Tru-Way Appliances was really knowledgeable. He told me what it was gonna cost me and I was content with his services. Right now, the AC has been working fine.

The AC went out in my second home and I called American Home Shield. The rep was good and someone was sent out within 24 hours, which was perfect. The contractor was excellent. He was very knowledgeable of what he was doing and very thorough. Since the repair, the AC has been working perfectly. We’ve had no problems with the AC unit whatsoever. I’m very satisfied with the experience.

I had a claim with AHS for my electricity in 2016 and I have not been able to resolve that yet. In December of 2016, the electricity went out in my whole house. I called AHS and their techs said that the issue was the main breaker switch and I had to pay for that 'cause they said it wasn't covered. Their tech fixed it on my dime and told me that he would text me the information. Life went on but then AHS is now telling me that my electricity issue wouldn't be covered either because I need the receipt from the tech so that I can mail it in that the issue was fixed.

I submitted a claim for my washing machine over the phone and the AHS representative got it squared away. It was good service, no complaints. The guy they sent knew what the problem was, identified it, got the part, came back, and fixed it, excellent service.

I was a good customer for about 2 years (contract# **). I cancelled my last contract without using any of your services, so according to your "if I cancel my agreement after 30 days, and no service has occurred, AHS will refund any portion of the agreement price paid to date." I have been trying to reach out your company and I was told that I should be getting a refund but I still haven't received a penny. It has been a few months now and I'm getting impatient.

It was warm in the house and I panicked and wanted to get my AC fixed right away. I was afraid that it was going to be a big problem and I called American Home Shield. Their contractor came and apparently, the breaker outside by the unit was flipped. It was in good shape. The tech said that he would just give me a service instead and made sure that everything was as it should be.

My dishwasher broke 4 weeks ago, they first scheduled appt with contractor who didn’t work in area. The 2nd contractor came a few days later and said he ordered parts and left. Over a week later he came back and fixed hose and left without dishwasher working. It was left in middle of kitchen. He said it had to dry before we turned it on. Well it never worked. I called the contractor and AHS who said I had to wait until contractor completed work order. Days later I called again to complain and another appt was set up for 8/7. I took off work and mid-day got a text from contractor that he forgot to order parts and not to bother to wait around for him. I called AHS and was told to wait. I still haven’t heard anything a week later. I called AHS and was told they would email company and get back to me. It’s been 4 weeks and I can’t get my dishwasher fixed or get my money back. Linda

AHS lacks coverage of 2 main items needed coverage. After all these years of paying for water softener I now had to purchase it for $600 plus installation. On 8/5 I contacted AHS. Charged $55.64 "administrative fees" to cancel a warranty contract I never purchased from AHS in addition to the $69.32 charged July 19. Tried to speak to supervisor - "all busy". Tried contacting US but only reached Philippines & told "keep trying to call back & maybe reach US". 8/13 I called AHS because my account wasn't showing cancelled. It was not. Speaking w/ Lovely/Philippines and Whitney/Memphis Retention who assured me now that it's cancelled. AHS is HORRIBLE company!!!

American Home Shield is the most common insurance company for home buyers to be talked into at closing. They "claim" that if anything happens to your house in the first year they will fix it. That is an absolute blatant LIE! Please do yourself a favor and make sure you read the full contract before you pay the $900. Any time you call them you are charged a $75 service fee. If you need to call for two things at the same time they will charge you $75 for each item. That pretty much covers the cost of you calling a technician yourself. If the broken item is ANYTHING beyond a simple fix they will quickly point out that your contract does not cover anything beyond basic repair. We have a clogged sink drain. They said an unlicensed plumber who told me he was 24 years old to the house. This guy was very nice but could not figure it out. So he had to come back the second day with a bigger snake (the one he had was from Home Depot).

I am still waiting for my AC to be repaired - going on day 10 with the expected temperature to be 100+ degrees tomorrow. I have been a customer for 15 years and generally have not had issues with AHS and its contractors. This time, however, has not been great. The contractor showed up within two days, and AHS approved a complete replacement of the compressor shortly after. But for some reason, AHS chose to use the slowest shipping method, so it has taken over a week for the part to arrive - and I will still need to wait for a second appointment for the actual repair.

My central A/C stooped working on 8/8/2019. Immediately raised service request and appointment was set up next day. It was great I thought, and this where my nightmare started. Contractor company person came late. This was beyond his 4 hr window. We could not attend due to other priorities. Contractor tech was so rude and totally unapologetic being late when we spoke over the phone. I requested AHS to set up new appointment and took 3 days to set up new contractor appointment. It was set up after 4 days. It's summer and it's hot. I had to call contractor and requested for earlier appointment and they were nice to come on Saturday. They requested authorization for new parts on Saturday after initial inspection but AHS has still has not approved authorization after 3 days.

Run around for over 3 weeks and still no follow up appointment!! We have been waiting for nearly a month to get our AC fixed. After 10 calls we still don't have a date of repair. Living in Louisiana in the 100+ degree heat and each call they either want to transfer us to a different department or say they will call us back. My 70 year old father lives with us and to subject an older person to this heat is almost criminal.

AHS is always quick to respond and send someone out when you file a claim. They were great and easy to use with my dishwasher. But this rating comes from the most recent experience with my air conditioner. They keep sending the same person to look at my air conditioner and they are just band-aid fixes. They fixed the problem of the unit turning on but my house still won't cool. And I am told that everything is fine. I am left with high electric bills and a house that struggles to cool. This is more of an issue with the company they send, but I wish AHS would send someone else. Very frustrating.

AHS worked diligently to provide me with new equipment which I am very pleased with, however, it is disappointing that it went this far and I had to complain publicly before getting a resolution or assistance.

I've had AHS in my primary residence (Tennessee) for 8 years and my rental home in California for 18 years. WAY different experience & it all has to do with the integrity of the contractors. In CA, it's difficult to find a trusty-worthy, reliable contractor (like finding an honest mechanic) so most claims get denied. Contractors know before they arrive that they are getting paid less for a call covered by AHS and walk in looking for a way to get AHS to deny service. No joke, 4 out of 5 times the contractor reports the issue dishonestly, AHS denies coverage, then the contractor gives a quote to do the service directly with them without AHS coverage.

Updated on 08/16/2019: Following the complaint I got email from person, Darika **, saying she is on behalf of AHS. Also she recommended since I have completed the job with my funds, I'm entitled to cash out, as compensation. I agreed, then she offered $200, if I provide receipt of job completed, for which I paid nearly $600, but no info where and how to send it. So once again I'm chasing invisible ghost, who is willing to settle. But I'm out of luck. I can never find him.

I have been a client for 18 years. My entire family have been clients for decades paying fees with few claims if any. In the last 2 months, my sibling was denied her claim for replacement HVAC when her system failed AND my elderly parents on home hospice were denied a water heater claim. Absolutely horrible behavior. I have been paying for this warranty just in case...Now I know it's a fraud. I am canceling my policy and will tell everyone I know to find another provider.

The AC wasn't working. The fan was working but the cooler wasn't. I filed a claim and American Home Shield sent somebody out the next day. The technician told me a capacitor had gone out and he had it with him so he fixed it in one visit. He was very professional. I had a couple of things that had to be replaced or fixed, and I've been very happy with the service.

My boyfriend requested for service over the phone and a couple of days later, a guy from Central Appliance Parts came out. He found the issue and it was quick. It was very simple too.

We have two compressors in our house, one for upstairs and one for downstairs. The motor burned out on the upstairs compressor which is an outside compressor so I called American Home Shield. They sent out the technician and he confirmed what I knew already. He had a motor on his truck and was able to replace that motor right away. It was all done within a day. I submitted the claim on Monday, and within 24 hours, the company called and set up our appointment.

I recently got the house and as I started to do some minor repairs in the house and painting and stuff, I found out that there were a few plumbing issues. So, I put in a claim with American Home Shield online, and then the plumbing company came out. What AHS said ended up a little wrong in terms of predicting how long it would take. They had like 24 business hours, which is basically, three days, and I didn't hear from them for at least five days. And I'm actually in the same boat at the moment. I submitted a claim on Monday for another one, and I haven't heard from any contracting company yet. It says to wait, and if they don't contact you, to call them.

We recently moved to Southeast Texas. We're from Southwest Louisiana, used to the heat, much larger home and high ceilings. The wife was wondering why the air conditioner wasn't getting as cool. She was putting it around 68 degrees in the middle of noon when it’s 90 plus degrees outside. The house wasn't getting to 68. The technician AHS sent called us the day before, saying when he was coming out. And he also called the day he came out, about an hour or two beforehand, letting us know he was on his way. He came back and followed up, and double-checked on it, called me beforehand, and I told him nobody was home. But he said that he didn't need anybody at the house to check the outside unit. He made sure everything was still doing good. He was a very professional guy.

There hasn't been an issue that wasn't worked out in the two years that I've had American Home Shield. My most recent claim was for my refrigerator. It wasn’t cooling and the contractor came out. They determined a part was needed, submitted a claim, and came back a few days later to put the part in. The refrigerator has been working fine. I would recommend American Home Shield to someone.

AHS had a guy from Metro Air Condition come out, and literally, he called me and said, “I’m gonna be in your neighborhood this afternoon, if you want to schedule.” So it could not have been better. I was very pleased. This one was pretty amazing because it was the same day. And I was very, very pleased with the people they used.

My air condition compressor was not coming on at all so the house was not cooling. I reported it online to American Home Shield and that was a very simple process. I made the report on Sunday night at about 10:30 as it was when I noticed the issue happening. The air conditioning people called me at 8:00 the next Monday morning. They were really responsive and fast. The technician looked at the AC and found that the compressor was messed up. He replaced it and the AC is working fine so far.

My AC unit upstairs needed Freon. American Home Shield sent a repair guy and he diagnosed it immediately. It was 6:30 in the afternoon and the unit had to be thawed. The repair guy turned it off outside and I turned it off upstairs. He came back first thing the next morning and put the Freon in. There has been no problem since the repair.

I submitted my claim online for our air conditioner, but then I had to call several times and talk to an associate about it. What we thought was the problem did not cover all the issues with the AC. We got bounced around to several different companies that would not do work on that part of the AC system. They were saying that the parts weren't covered, even though there was a miscommunication between the insurance company and the repair company that were not talking well to each other especially on the AC side.

It’s easy to communicate a claim to AHS. I have a small four-unit apartment complex and one of my tenants was complaining about the air conditioner, so I sent someone over there and they basically said there’s nothing wrong with the unit. The interaction with the contractor was fine. But we're very disappointed that our tenant is not comfortable and there’s nothing they’ll do about it. It’s not him, but I think he knows the limits that American Home Shield puts on things.

We moved into our house and submitted a claim to American Home Shield's website to have them change the locks. Navigating their site was pretty simple and their contractor, Pop-A-Lock, contacted us in less than two days. Working with their associate was a phenomenal experience and I would absolutely recommend Pop-A-Lock.

We weren't getting cold water. We filed a claim online with AHS and once I called, the tech from All Hours Emergency Plumber was here the next day. He was fast and really nice. At the time, our baby was sleeping and I told him to keep it down, and he did. Everything was great.

The dial pad on my dryer broke. I called AHS and told whoever it was that I needed service. They just said okay. I’ve been with AHS for 10 to 12 years now and I’ve never had any problem like that. Valleywide Appliance Repair was our given contractor. Their technician was very nice and good. He took care of the issue and ordered another dial pad from Tucson. It came in after a couple of days. We took the old one off because it was cracked and we couldn’t use it. The new one was put in and the dryer is operating perfectly.

I called the American Home Shield and they set up the appointment with the contractor. They handled everything. The contractor was timely and I was happy with them. I interacted with the owner and he did a good job. He took care of me and he was on his way. He had to repair two ceiling fans for me. One fan had problems with the parts inside of it, and then the outside fan had a bad connection. He took it apart and took the plug apart and fixed that. He was here for about an hour and he was gone. And I’ve been very happy since. Both of the fans are fine now. Everything’s working great.

There were some wires in my AC that were burnt, and I went to American Home Shield's website through my account to make a claim for it. There's a link there that you hit and submit the claim, and you get to select which one you need to file a claim for and I selected the AC. The tech that came was on time and was a really nice guy. He was really easy to work with and was able to troubleshoot my problems. He had to contact AHS the first time because he couldn't get it fixed the first time, but then he went back and tried something else, and it worked. He was willing to troubleshoot and that was what I liked about him. Now the AC is back working.

There were some leaking pipes underneath our sink and the faucet as well, and I called American Home Shield to submit a claim. The contractors were out within two days from the time I placed the request and they did a good job. We had to call them back because one of the pipes that they addressed was not properly sealed. So, they came back in a couple of days from the time we called and they fixed the pipe. It’s good that there has been no leaking since then. They tried to tighten the faucet but it’s a manufacturer’s issue. They explained that the way the insurance works is to replace it. So, we have to request that through AHS and that they would provide the same faucet. We’ll probably just buy the faucet that we want and install it ourselves or have the contractor come back and install it.

Our air conditioner is not functioning properly. It doesn’t cool enough and it’s hot outside. I contacted American Home Shield, then they referred me to a person that services air conditioning in my area. They had given me a timeframe, but I had to contact them again. Because I never got a call. But when the contractor arrived, it was good. But my issue was with AHS was that they don’t cover services like they say. I knew I had to pay for Freon, but then, with the parts that had to be ordered, I had to pay extra fee out of my own pocket. And what was the perks in having an insurance? That’s crazy to me, especially when it’s not functioning properly. ‘Cause the whole thing really needs to be replaced ‘cause it’s old and outdated. And it was recommended by the technician that it’d be replaced.

I've made claims to American Home Shield. The first time, the fan went out outside. And then the second time, the circuits next to the fan got burnt, which burnt the outlet. Then this weekend, the whole system froze because the lights next to the fan, which switches the fan on and off, stays stuck, which caused the whole pipeline to freeze. When the AC went down, it affected a lot because I have a newborn and I run my business from the house. Weather Guard contacted me very promptly and I did not wait more than a day. They were very professional. They told me what was happening and they always kept me in the loop. As of now, it’s working good. Hopefully, nothing else happens.

I submitted a claim over the phone to AHS. The response was immediate and it was great. But I had a claim several years ago, and the phone servers weren’t near as good. They’ve made some improvements and it's much better now. They did great. I got called back from a contractor that same day. One come out that day. I had three claims. And the other, came the next day. Everything has been repaired and operating just fine. The contractors were all good. So, we're very satisfied.

American Home Shield sent a mechanic to repair the washing machine and he wasn’t able to do it. He was polite but he said it was the water pump and he had to order a part. It took about three weeks and I kept calling to find where it was and when it was coming in. He came and replaced the part. As soon as he left, I washed a load of clothes and it did the exact same thing. If it was the water pump, he should have made sure that the water pump goes all the way through, and that’s what he didn’t do. He also told me it was the detergent that I was using. I have to use a certain phosphate detergent, but we were using the correct detergent. So, it wasn’t that.

Our dishwasher wasn’t drying and it wasn’t washing properly. I filed a claim over the phone to AHS with a service representative. They were helpful. They took the information, and they did what they had to do to get the contractor involved. And the contractor was prompt in his arrival. But I had to call him. I had to had re-calls because they came, they did one thing, but the dishwasher was still doing the same thing. Eventually, the final contractor who came out, which was from GE, fixed the dishwasher, and right now, the problem looks corrected. What he did, he changed out some parts. And they sent the piece that washes the washer, and then the latch that holds the soap and he changed those things out. And right now, I am satisfied with how it’s washing.

I called American Home Shield when my air conditioner wasn't working. They had an automated system and they gave me a timeframe of 72 business hours for the contractor to come out. The contractor came within the time window and he was very friendly. He took care of it, and he was in and out for about half an hour. Everything seems to be working fine after the service. It was a very good experience.

One time, our dishwasher wasn't draining and we submitted a claim online to American Home Shield. It took about two weeks for them to get a contractor out to me. Finding a vendor for their client is not a priority for AHS and I wish they would ask around to get a quicker response time. Though the work performed by their tech was fine, the dishwasher is still not draining and it needs to be replaced as it's an ongoing problem. Getting a replacement is going to be a battle with Home Shield.

We were having a problem with our fridge as the fridge side was freezing over. I initiated the claim online with American Home Shield. The process there was really easy. The first contractor sent by American Home Shield, The Appliance Guy, was horrible. They didn't do anything and just told us to defrost the fridge. If it didn't work, we were told to call them in 60 days. When we had problems with the claim, I called it in and told AHS I was very unhappy with the first contractor. They tried getting The Appliance Guy to come back out, but they couldn’t get him, so they routed me to this other contractor.

My house has two water heaters. American Home Shield sent out Immediate Response Plumbing & Rooter Service and they replaced one of the heaters two weeks ago. They needed something else though. Today, they are coming back out to replace the second heater. The first time the contractor came out, it took about three days. They've been awesome. American Home Shield has been great too.

The DE powder is put in the filter and it's supposed to stay in there but it was blowing back into the pool. I tried to fix it myself. It helped but it didn't fix it and so I submitted the claim. I went to the AHS website and it's pretty good. I can go there and it asks for other information that I would typically have off the top of my head which is convenient. I don't have to go dig up account numbers and I can find my account. Then I can choose through a list of things of different pieces of equipment around the house it pertains to and that seems to work pretty well. I get an indication in the email that says when I should expect to be contacted by contractor and that's usually within 24 hours.

I called for my AC and air, but the rep said that they didn't see heater in there, and that they only see AC. But I told her that I want my whole system checked. When the technician had came out to fix the AC, I noticed that it still wasn’t cooling. I’m still having a problem. I still haven’t got it resolved yet. When I call American Home Shield, I’m mainly speaking to people that don’t really speak English because I could tell they’re Asian. And they always get my information twisted around. It’s like they are not understanding what I’m trying to say. One example was when I filed a complaint for my swimming pool, and all along, they put in my pool pump when I never told them it was my pool pump. I had a big issue with that. It took me about nine months to get my swimming pool fixed because they kept putting the wrong information in.

I've had American Home Shield for about eight years now since I had the home and I'm very satisfied with them. I filed a claim for the oven that wouldn't come on and the rep was very helpful. The technician came out about five days later and found out what it was. The brain of the thing went out. He had to go back and get the part. My wife was there when they installed it and they were very polite and very helpful.

I filed the claim online to American Home Shield, and their contractor, A-1 Accurate Appliance Repair, come out in a day or two -- it was quick. They had the part and they fixed the ice dispenser on our refrigerator that day. The unit has been performing perfectly since the repair. It was a great experience.

When consumers buy their warranty, they should know exactly what is covered and what isn’t covered. When I had an AC issue, I submitted a claim with AHS over the phone and their rep was good. Then the contractor came out and assessed the problem quickly. But ordering the parts needed for the repair was a little process in itself. After the initial problem was assessed, the contractors came out two weeks later. They communicated well with me and their work was great. But there was a little confusion on some of the things that the warranty covers and won’t cover. The technical part of my issue was covered but the Freon wasn't. It was so expensive and I spent almost $800 in Freon out of pocket.

I called American Home Shield about my AC that wasn't blowing cool air. Their claims process was easy and they gave us Piedmont Mechanical Contractors for the service. The service was very easy, simple and fast. The contractor was knowledgeable. It was great.

The seal on the toilet was leaking. American Home Shield sent Accent Plumbing. They were nice and quick. I requested the service pretty late on a Friday, so I didn't get them out until the following week but it was to be expected. Everything is fixed now. I haven’t had any issues with it.

My most recent claim to American Home Shield was for a compressor on a central air conditioner unit and I did it online. I got a call back from the company in two hours. It was really quick. The rep was very easy to deal with and had great communication skills. The interaction was very good. There were four visits from the contractor and two main techs from the company, and it was extremely good contact. I worried that I would be handled in a dishonest way because I’m a single elderly woman and it’s a big problem, but I felt very comfortable after talking with them. They took the time to answer all of my questions. However, I had trouble finding an answer from American Home Shield. I tried by phone and I couldn’t get to a person who could help me. With an air conditioning unit, there are things that aren’t clear from the contract about what they do and don’t do.

The claims process online was easy. I just put in the claim then I got contacted within 24 hours. The contractor was a nice guy. He showed up and looked at the ice maker. Unfortunately, it needed to be replaced, so he ordered a part then got back with me once the part arrived, and he came out and installed it. With regards to the air conditioner, the first person who came turned out not to be qualified to work on my specific system. Apparently, they call it more high-tech, and he wasn't specifically authorized, so I had to get somebody else. The process of switching between providers wasn't that bad. It was resolved but it would be good that AHS knew if they were selecting a provider if they had a specific thing they couldn't do. I tell people all the time about American Home Shield. It's worked out for me.

The technician from Hinco Services was awesome. He did my washing machine and I felt I could count on him. I don’t like being in my house without my husband when we have workers in the house, and we’re very comfortable with him being in the house. The same goes with the plumber that comes out. However, I will never ever use American Home Shield's phone service. We call and we get in touch with the Philippines. They might speak English but they don’t have the same verbiage we do, English-wise. They interrupt. American Home Shield needs to start putting calls back into the United States to keep our people employed. We have disabled veterans that need jobs.

I had a leaking pipe at home and so I filed a claim with American Home Shield. I did it over the phone and it was very easy. The contractor came out in a few days. They were very busy. They did a great job and they were very family-friendly. They had to come back again because I thought we had the same issue, but it was a separate issue which was sort of unfortunate that we had to pay another $75 for them to come out a couple of days later. But they went above and beyond and replaced something that we didn’t even realized because they were kinda trying to help us out with the cost. So, that was very nice.

I had an AC problem and when Alpine Mechanical Technologies came out to check it, a few days later they were able to fix it. I made the claim at American Home Shield online and I was satisfied with the time frame.

Our washer was not cleaning the dishes correctly. It was leaving a lot of residue on it. I contacted American Home Shield, and then they connected me with a appliance company. The tech was able to take a look at the washer. We came to find out there was really nothing with it, other than it needed to be cleaned. It also needed a different type of dish soap. I was using a liquid type and the tech told me that for these type of dishwashers, I need more of a pod. Also, he recommended me some products to help clean out the dishwasher. And since he came out, I changed stuff and I haven’t had problems with it. So, in a way, that helped me understand our dishwasher better.

The tank on our toilet was cracked. I called and put in a claim with AHS then the plumber responded pretty quickly. He wasn't able to get me the next day, but he got me the second day. When he came out, he told us that the crack was due from a trauma or an impact to the toilet as opposed to normal wear and tear. So, American Home Shield called and told me it was not covered. But that was fine because the plumber that they sent was excellent. He told us he could fix it and he was able to get the tank replaced the very next day, which was a Friday, and we had a guest coming on a Saturday. Since the repair, everything worked excellently and we had no more problem. So, it was a great experience as far as I was concerned and I've recommended AHS to two people.

I was so happy with the contractor that was sent out by American Home Shield. He was super professional and brought anything he needed to clean up his mess, and took his mess and the mess with him. He came looking very clean and he wasn't dirty. I kept his information for anything else, too. My claim was for plumbing for the upstairs washroom. The ring underneath the toile was deteriorated, so the contractor replaced it.

The air conditioning would not work. It would not put out cold air. It had a leak in the line somewhere and we were losing Freon. My wife did the claim over the phone and American Home Shield sent Sierra Vista Plumbing who did a great job. Based on American Home Shield, which I'm really not happy with, Sierra Vista Plumbing did one piece at a time on this air conditioner, trying to get it to work because American Home Shield would not approve what Sierra Vista Plumbing said they needed to get the job done and get it done right.

I had an air conditioner claim and I was totally disappointed with Total Air. They diagnosed the unit and the first person came out said one thing, then another person came out said something else and then the second person never came back to fix the air conditioner. They kept giving me the run around for almost a month. We called it in with AHS and the rep was trying to be helpful, but they had to go through management, and they didn’t resolve the issues for me. I had an issue with that, but in the end, a different company fixed the AC and I’m satisfied.

I have an automatic deduction that’s automatically charged every month. The last one I got showed what the charge would be for September. Then, I got a letter in the mail saying what was gonna be the price, which would be almost twice as much. I got three different letters from American Home Shield with three different contract numbers on it and I don’t understand how each one has a different price. I called about it and whoever I talked to said they couldn’t help me. I have no idea what’s going on and I’m just waiting till I see the billing and then I will call again.

It was very easy for me to submit a claim online through American Home Shield. Then I got a call from the contractor operator, and then, they gave me text messages on when they would be arriving. I was having an issue with my air conditioning and it needed a new motherboard. Everything went pretty well with the contractor. And everything is working great since the service.

I’m really unhappy with American Home Shield. They beat around the bush with my claim and it seemed to be to say they were unhappy because I went with somebody besides the service company that they chose to send to my house. It was very close pricing. But somebody else came up with a better quotation and a better sounding plan so I went a different route. After that, I was told that they would pay me through a buyout-type situation because I didn’t go with their service company. They said they’d give me back up to 10% of the cost and I'm not happy with that. What if they had to put a roof on my house? They’re gonna pay me what, $800 out of an $8,000 job? I don't know that but that’s an estimation based on experience.

We've had the AHS warranty for 3 years and we never had any problem. I had excellent interactions with their contractors. I filed a claim with AHS for the freezer. It wouldn’t freeze. And the freezer has been working fine since the repair. I'm very very satisfied. Everything’s always been taken care of.

My house got very warm and I noticed that my thermostat was on. Especially after 12:00, my thermostat would get to 78 and 80 degrees in the house but I had it on 72. And when I walk in the back of the house, in the two bedrooms, it was very hot. And I thought something's not right. So, I called AHS. I had called about a month before when the air conditioner just stopped. No air, nothing. So, when I called them out again, the contractor came in and said that my compressor was gone. So, they put a compressor in.

American Home Shield has been responding real well and I would recommend it. Recently, I filed a claim for the air conditioning unit. The technician came here, went upstairs to look at the actual system and found there was nothing wrong there. He found what was wrong and saw that it couldn't be repaired. He had the part on hand and he replaced it right then. He conducted himself real well and did it quickly. I filed the first claim on the phone and the last one online. However, I'm not sure about doing the one online. I'm an old person who likes to deal with talking to people as I might have questions. When I did the claim online, I couldn't questions. It's just where you punch this, you punch that, and you're done. And you have to see if it's gonna work. Anyway, they worked okay. It's just that I personally did not enjoy that.

American Home Shield has been responsive with the concerns that I’ve had. Recently the plumbing on the attic was leaking which I made a claim for online, and the website was easy to navigate. The contractor that came was professional. The connections were leaking, so he had to replace that. I just checked it yesterday and so far I don’t see any leak.

My recent claim to AHS was for our AC unit. One of the dampers was bad and we’re still having issues. The AHS rep that I spoke with was very good. I had three different people come out to check it. The first two contractors, I didn’t care for. They gave us the runaround. But then the last one, he knew exactly what the problem was and was able to take care of it. He was awesome and was really good.

I called American Home Shield to submit a claim and spoke to a representative, and everything was fine. The contractor came and it took three weeks for the part for the washer but they fixed the washing machine.

American Home Shield called me to see if I was gonna renew with them but I told them that it depends. I told them that my coil was leaking, and they told me that they would send someone out. When the AC guy came out, he tried blowing out the pipe and he had a hard time. He got it cleared a little bit, but I'm still worried that it’s gonna back up and flood my upstairs. So, he said that’s something a plumber will have to take care of. But the AC guy put in a new coil and a drip pan. He also put in some Freon, and I had to pay for that. But I’m very, very pleased. It went smoothly and I appreciate American Home Shield. They take really good care of me. I renewed my policy with them.

Put in a repair order on July 29th for problem with our range. Received a call 2 days later after making 2 calls and stated would be out in 2 days. Did not show until 5:30 PM. Stated there was nothing they could do to fix it and the contractor called AHS with findings. Was informed they would be calling me to discuss options. Never heard anything. After 2 weeks of trying to get info, they have now given me a new number to call which after two tries and sitting on hold for 2 hours each still and still have not been able to talk to anyone just listen to the recording. No way to chat online, no way to leave a message and no way to email to get someone to call me.

I posted a negative review last month and gave them one star. However on August 21, 2019 West Coast Chief Repair came out and replaced the compressor in my refrigerator. Thanks for escalating my problem and helping me out. Rate both you and the repair company 4 stars.

I filed a request on July 21 for the repair of a broken refrigerator; it has been over three weeks now, and I am living out of a mini-refrigerator purchased at my own expense because AHS cannot communicate efficiently with the technician to decide what they will or will not offer me in terms of repair. Between the cost of the warranty, the cost of the repair call, the time I have spent away from work on the phone with AHS, and the cost of the mini-fridge so that I might have some food at home over the course of the month-long wait for repairs, I easily could have just purchased a new refrigerator and had it delivered the next day. I am furious with this complete waste of time and money, and I will NEVER recommend this company to anyone else.

I called AHS to follow up on service call. Person answering wanted repeat of information already provided. Then insulted me by asking if I know my street address. I had given it twice along with city, zip and phone. He had a 'strong' accent and was difficult to understand. When he said, "Do you know where you live." I hung up. I called contractor - they didn't answer. Called AHS back. When transferred to follow up personnel was disconnected. Called back. Got another NON American who wanted a repeat of my email-unnecessary to conduct question of order status. Then put me on hold to try to contact contractor. Came back - didn't contact.

My AC got broken for 2 month before contract end. I contacted this company to fix it. It was hot and agent promised to fix it ASAP. On next day they canceled my request. For my question, "why did you cancel my request?", they said that contractor did this and assigned new contractor. I was waiting for new contractor for half of day and he just said - "Sorry we don't service such AC like this, please contact another company." AHS assigned another company for me but he even didn't contact me. All this took 20 days. 20 days my AC is broken and me and my family are in hot. Today I canceled my contract. Don't waste your time and money.

Do Not Buy This Warranty!! They denied fixing my air conditioner as a pre-existing condition. I placed a claim for service for my air conditioning unit. I was told the unit had coverage. I paid a $100 service fee and the technician told me he tested the system for leaks. He said that the leak test came back inconclusive. He said that the Freon most likely leaked out of the evaporative coil and I would need another one. I waited 6 days, hadn’t heard anything so I called American Home Shield. They told me my claim was denied because this was a “pre-existing condition” that I knew nothing about. She told me that this fell under “undetectable pre-existing conditions which are defects or mechanical failures” that could not have been detected by visual inspection.

First time we needed to contact American Home Shield and have been very frustrated. Cried when I read others reviews. Sad that what the two different agreements that we have paid for in 3 years, say will happen with the AHS warranty services... have not happened. "We strive to make your life easier and we are here for you to request service 24/7." This has not made life easier and I would not consider this timely service. I have called multiple times and weeks later, still don't have a working refrigerator & freezer in our house. I am frustrated, worried and beyond disillusion about what a home warranty is really suppose to be for and why people should pay for one when they move into a home. Scared that if anything else were to need to be attended to, this same thing will happen again. Very concerned & feel that this has not and is not what was represented that we were paying for and what the paperwork says is their agreement.

I am complaining because your company refused to cover for the repair service of air conditioning system. I have been covered since October 2003, and continued paying my monthly premium for the last sixteen years. After being a loyal client to your company, you refused to cover the cost of the repair for unjustified reason.

Our A/C system was not keeping our home maintained to a comfortable level. We have been with AHS for 17 years, 2 years in Scottsdale and 15 years in Tucson. They always seemed liked they cared and they send reliable certified contractors to our home to get us back on track. They were called out in the middle of July 2019 when the average temperature high is 112 degrees. They send out a criminal HVAC technician who told us we needed 5 pound of freon in our unit, he was here for 3 minutes when he came up with that diagnosis. He then let us know that American Home Shield only cover $10 per pound of freon and that the retail cost for freon is $125 per pound. So we are on the hook for $115 per pound, we agreed because the temperature that day was 112 degree like I mentioned earlier.

The refrigerator was not getting cold, and it took a few days for the contractor to come out because of scheduling on both ends. When they’ve gone in there, almost everything on the fridge side was replaced. But the fan sounds like it is grinding on something every now and again. The fridge seems to be holding the temperature, but it is making a lot of noise. I originally put my claim in on April 4th or 5th, and it just got repaired about two weeks ago. It was over four months, and I’ve lost a lot of groceries due to it. The technicians came out around six or eight times.

The contractor that came for the modulator of my water heater did a good job. He knew exactly what he was doing. He knew the problem and he fixed it pretty quickly. He gave me a lot of information, very courteous and he did it pretty quick. It's working fine now.

The air conditioner upstairs was just blowing hot air and navigating the website was very simple and great when I submitted a claim online to American Home Shield. The guy came from Blizzard Air and he replaced the capacitor on the outside unit, and then we were done. The technician was friendly, and the company was easy to work with.

Most recently, I had a claim with American Home Shield for my air conditioner. My outdoor air conditioner had a very noisy motor, so I made that claim. I did it online on my phone. The website is great. It’s their follow-up call center that I really had some trouble with. I called the AC guy this latest time and he was fine. He had to come out a couple times because there were some issues going on, but he was fine. He kept running into problems. But he was super fast this last time, so I’m not even gonna complain. He was really trying to fix my problem and he communicated well.

I had very little water coming out of my hot water side of my faucet. I called in a claim, and I had a fine experience with the claims rep that I talked to and with the contractors that came out. I've been with American Home Shield for the last six years. I'm a real estate agent and I have referred clients to them.

Our most recent claim with American Home Shield was for two issues. One, we had a drip in one of our faucets, and the other was we had a backed-up sink. We had to call ‘cause if you have more than one issue and if it’s the same area like plumbing, you can submit a multiple claim but you can’t do it online, you have to call them. My wife called and talked with them, but in general, they tend to be very helpful. Also, the plumber did a great job. He came and fixed both at the same time. The only thing that would be awesome is if you have multiple issues at the same time for the same system, that would allow you to just enter that off the web versus having to call in.

American Home Shield's website seemed easy to navigate when I had an issue with the oven. The contractor seemed very nice and they communicated with me on the issue and the resolution very well.

American Home Shield sent out Wright Appliance to repair the ice maker in my fridge as it quit working. They were good. They got the part ordered and it took two weeks for the part to be shipped to them. They then called me when it arrived and scheduled when they could come out. All in all, that took two weeks at the most. My unit is working fine now.

Recently, I had a claim for my air conditioner with American Home Shield. I submitted it over the phone and their process was fine. As of now, there have been no issues since their tech came for repair and I'm highly satisfied with AHS.

Our dishwasher was giving us an error message and not running. We put in our claim with American Home Shield, and someone contacted us on Monday morning, came out, discovered what the issue was, and had it taken care of within a matter of hours. So, it was that fast. The tech was great. He was professional and very courteous. He was also informative and very knowledgeable.

I wasn't getting any water from the sink in the kitchen and in the bathroom. MSE Plumbing was sent by American Home Shield. They called within 48 hours to set up an appointment. However, nothing has changed since the contractor has been out. He didn't do anything to it. He just checked to see the water pressure is very low. And it's not the faucet, it's the actual plumbing. American Home Shield said they were gonna send somebody else out and no one's come out yet. It's been about two weeks. They also said they were gonna contact me back, and no one has. I'll call them back.

The dishwasher started leaking on the floor until it stopped working. Then I started looking into it myself to see if it was just something I could fix right away. I called American Home Shield and then I thought it was the hose, so I cancelled that first call and went and got a hose at Menards and then came back. The hose kit that they sold me, that fits any dishwasher, didn’t fit. So I took it back and they said I needed to get this extra fitting. So I bought that, came back home and that didn’t fit.

My filter was blowing junk back into the pool. The filter gets clogged and dirty, and you backwash it to clean it out. When you’re finished doing that, you turn it back on, then put the controls on filter, and it starts pumping water and filtering whatever is on there. So, when mine went bad, it started throwing stuff back into the pool. I called American Home Shield to file a claim. The contractor came, did their job, and left. And when I asked questions, their service guys answered the first time they came out. They had to come out twice because they didn’t fix the issue the first time. On the first time, the technician replaced a couple gaskets on the control lever that you switch the pool from filter to backwash. And he said that the unit that sits on top of the pipes had leaked and he thought that that pressure was bleeding off causing it to blow stuff back into the pool.

Our dishwasher wouldn't turn on. I submitted a claim online to American Home Shield and the contractor they sent was out within a day. He came, ordered some parts and came back again within three or four days. I liked the tech's quickness and how he fixed the issue right away. Now, it seems to be working fine. I had a good experience with them overall.

American Home Shield was very responsive and the guy was very professional. He did a great job and everything seems to be going well right now. We were happy with the experience.

I had an air conditioning issue one time and it wasn't getting cold. I submitted a claim to American Home Shield over the phone. However, I don't appreciate that when I speak to their rep, that rep is in a foreign land 'cause I have a lot of trouble understanding him/her and that's terrible. The first time their contractor came, I wasn't home. Another person came in thereafter and the AC was fine. It turned out that the problem was a circuit breaker issue. Everything is fine now. I've recommended AHS to a couple of people already.

We woke up one morning and the safety thing of the hot water tank was shooting a stream of water in the corner of the laundry room. So, we turned the water off to the whole house and figured it out so that the stream would go into a bucket. I draped a towel over it so that the water would hit the towel and drip into a bucket. Then, I went to an email that I had gotten from American Home Shield, looked for how do I go about doing the claim, and I followed the steps. After I called them, they sent out the techs from Three Brothers Plumbing. I was told to expect the contractors out within 24 hours and I called them too after I filed the claim just to give them a heads up of what was going on and I described it to them. They said that it needed to be fixed right away or it was gonna flood our house. So, they came out lickety-split and replaced it on the same day. So, we were just tickled.

I had a rekey done, a stove top cleaning, and a washer repair. I filed the claims online and it was a smooth process. American Home Shield sent out contractors fairly promptly and they’ve all done a great job. They take their time in explaining the issues and resolutions they provide. Everything is going well.

I really like American Home Shield. My assistant does the call for the claims and they respond quickly. Somebody calls back and say the available time of the contractor. I like the people that they have that fixes whatever we need. When I had a claim for the air conditioner, the contractor spent about 30 minutes to fix the problem with the vent. It was quick and they did a really good job. Everything is working fine.

When our ice maker made ice overnight, the ice would sit and it would drip water. It wasn’t frozen. It was creating this block of ice. The turn that kept the ice loose that feeds it out to you was frozen. Two or three times every day, I would have had to take the ice and slide out the ice maker drawer. It wouldn’t hold the ice. I would have to get that ice out. I called this issue in with American Home Shield and their rep was great. I was then called a few minutes after I got off the phone with the representative. My assigned contractor was wonderful and the service was professional. The technician was prompt and on time. He put in a new ice maker. It's working perfectly.

My AC was running but it wasn't cooling. I submitted a claim online to AHS and found that their website works pretty well. If we have something really specific to say, we don't have the opportunity to do that. But we got an opportunity to do so when the person they sent contacted us. Their contractor would have come quicker but I wasn't available on the first day. They would have come the next day but then I wasn't available either. They came the day after that. They were very quick according to my schedule. Everything has been going fine since then.

Navigating American Home Shield's website was okay. I submitted a claim for a ceiling fan and a GFCI outlet. However, I won't renew with AHS because one of their reps was rude when I talked to her. One of the supervisors called me, so I talked to somebody anyway. Afterward, AHS' contractor Kelly Brothers Electric was really good and gave a window for when they would be out. That day, I had taken time off from work and got tired of dealing with them. I got two different stories. First, they said they had a car accident and then they said the car broke down. Also, the tech who came fixed my ceiling fan but then came out with a different color than I asked.

I submitted a claim to AHS for an air conditioner repair. My unit needed freon and I called them. The reps were great and the contractor whom they sent fixed my issue quickly. It has been doing well since the repair.

AHS has been good as far as getting something set up in a timely manner, and all the contractors they use has been great. The only concern I’m having is the lengthy hold when it gets to the warranty part of actually replacing the product. I’ve had a couple lengthy waits, trying to reach someone. I stayed on hold for long periods of time. One time, I stayed on there for over an hour before I got somebody. And the time before that, it was around 40 minutes. I hung up because I couldn't stay on hold any longer. I didn't even get anybody the first time. They don't have a lot of people in that call center to handle the warranty claims. While I was on hold, they said they were experiencing heavy call volume, and that they expect longer-than-normal waits, and that they were working to correct that problem.

Our microwave lost total power. We contacted American Home Shield and there was a pretty quick turnaround. They sent a tech out a day later. He diagnosed everything. He was great. I work in IT so I knew the problem was the circuit board. He ordered the parts then came two days later and had the microwave up and running in five minutes. Everything is great. I'm happy. We purchased our home on the 2nd of May and bought American Home Shield for it. I've read the reviews about some home warranty companies and I was a little wary at first. But AHS followed through. They sent a good company out there who got the issue resolved in no time flat.

Before I bought the place the bottom of the commode was caulked around. And it was wasting away, and was leaking out. I called AHS and the contractor was here in good time and was very businesslike. He put in a new seal, put the commode back down and then left. I called him back because I forgot to tell him that it was also running. He wouldn't have had to come back, probably, because what he did in the beginning wasn't what I was originally calling about. But he came back and replaced the entire insides and then put a new handle on it also. That handle he put in, once in a while catches, and I have to remember to make sure that it shuts off. Nevertheless, I'm very well satisfied. American Home Shield did a good job. They got a good plumber out. In the past, I had not had a good experience. But this is a different plumber, so I'm pleased with that.

I filed a claim over the phone with American Home Shield for my air conditioner issue. The gentleman they sent came out and fixed the problem the next day. Everything went smoothly and the AC has been great since then.

I had a leakage in my garage right underneath the kitchen so there was water dripping. When I logged on the call, the pipe guy was able to reach me the next day and the service was perfect. He needed to see where the leakage was from so he cut an area open, and immediately, he identified the cause of the leakage. It was not the pipe. It was the refrigerator which was leaking. He did a perfect job of troubleshooting but not necessarily providing the solution 'cause he was not the right guy to do it. I needed to find a refrigerator guy to really fix the problem.

I called in my claim for the air conditioner because there was no option on American Home Shield's website to have an expedited service call. I live in Arizona and the temperature was almost 110 at the time, and I have a toddler in my home. The first time that I submitted the claim, the first person got everything correct and he said I would get a confirmation Sunday morning that they would have someone coming out. I got the automated email that said that the contractor would contact me in 24 to 48 hours. So, I had to call back, and the first agent did not put it in correctly. The second agent took care of it. They kept me on the line, and they called about eight people before they found somebody that was able to come out that day. After the repair, everything is working normally now.

Our recent claim with American Home Shield went okay. We really thought our air conditioner was going out. It’s original, it’s 35 years old, and we still have to run it all night to keep it cool in here. But the technician put us a new thermostat on there. I had a programmable one, but it didn’t seem to be working anymore so he put a new one on there for us. We were satisfied. He checked out the unit itself and said it was fine. But I think the air conditioner is on its last leg, so it doesn’t seem to cool down.

I filed a claim with American Home Shield for the air conditioner that was not blowing cold air. As per the schedule we requested, Emma’s Services came. I knew pretty much what the problem was and they diagnosed and they changed the capacitor. The AC doesn’t get cold after, but the service guy said that it's because of the thermostat downstairs. We need a separate thermostat in order to have enough cold air upstairs.

The contractor that American Home Shield assigned for the garage door had to reschedule the service call. I was outside when they came and they couldn't wait for 15 minutes for me to come home. So they rescheduled it the next day and they came and solved the problem. A component failed so they had to replace it. They were real knowledgeable and they did good. But I wish they could have just waited for 15 minutes to resolve the problem before rescheduling it for next day.

I needed a locksmith and I submitted an online claim with AHS. The process was very easy and they got back to me right away. Then they sent out a tech from Rankin and I was surprised at how easy everything was. He was super cool and he was in and out. That day, I was on a business call the whole time he was here. I didn’t mean to be rude to him, but he just nodded his head and said “No problem”. He took care of everything and just left me everything I needed.

I did a service call with American Home Shield for the pool. The pool company came out to clean the pool filter. The tech was great and very, very helpful.

My refrigerator stopped cooling and I called American Home Shield. The contractor was very nice, and he explained everything to me. He took his time fixing the refrigerator and explained the things you needed to do and what was going on with the refrigerator. I had to wait for two weeks for some parts to come in but everything was good.

One of our air conditioning units stopped working. So, I filed the claim with American Home Shield online, and Lambasio came out that day. It was fast. They said that the unit could not be repaired. So, they put in for a new unit. They were great. American Home Shield exceeded my expectation. I had never dealt with home warranty before. And then to have to have dealt with a claim so quickly in the process, I was a little nervous. But everything was pretty seamless, and they got us up and running very quickly, so I was very impressed. We’re currently selling our old house, and we’re planning on going through American Home Shield for the warranty for our buyers.

The garbage disposal wasn’t working and I called American Home Shield. I had another issue with my refrigerator so I was trying to make two claims at once. I was hoping that I could only pay one person to come out for both things, but that’s not how it worked, so I called and made the two claims. Then, I ended up having to call back because the guy fixed the garbage disposal and it did the exact same thing again. He came back out and just replaced it. So, my experience was that both things are working and great. Everybody came out within a couple of days max. It was quick.

I closed on my house on the 30th of July. I made a claim with American Home Shield for the rekeying of my house and a guy came out. He did a very good job at it. I also made a claim regarding our garage door. Our garage door itself needed repairing but I found out through American Home Shield that only the opener is covered. The technicians came on time, talked to me through the entire process, and told me everything. When they did an assessment, they determined that the garage opener was fine and that they could replace my entire door but that would be on my expense. They told me that if after replacing the door and the opener started to malfunction, I could call American Home Shield back and get that replaced. Overall, I feel that things were handled correctly. The technicians did a great job and they were very courteous.

We called American Home Shield to turn in our spa because it wasn't working correctly. They got back to us in the email and they called us too. They contacted us right away and the experience was great. The contractor they sent was perfect too. They called, set up an appointment and came within 24 hours. But they didn't fix it properly. Part of the spa is working but the other part isn't. We're still waiting for them to follow up on a recall. Still, our interaction with them was good. I would recommend AHS.

There was a problem with the air conditioner. And whenever the guy came to fix the air conditioner, we discovered that it was an electrical problem. And so, he contacted Crown Electric, and they came that same day and had to replace one of the breakers because when the air conditioner would come on, it would throw the breakers. So, what we thought was an air condition problem turned out to be a breaker problem. And they came and were all just spectacularly wonderful, and everything was fixed that day. The AHS rep I spoke with was great. I have no problem with anybody at American Home Shield so far.

The tub leaked like a sieve and American Home Shield had a guy come over. He did the best he could but it wasn’t good enough. It started dripping right after and I had a fella come back and fix it. When I call American Home Shield to submit a claim, the experience is always lovely and when they send a contractor out, the time is always reasonable too. I’ve had a few contractors and they were polite and efficient, except a couple of times. But pretty much, if they said they were gonna come, they would come within the time frame and do the work. If they didn’t do the work and I was not happy, they would come back. In general, AHS works great. The kid that came out looked about 18 and he was extremely experienced. I was so impressed. AHS gets good people.

We had the ceiling fan in our master bedroom repaired and when I submitted the claim to American Home Shield, it was really user-friendly. There was also timely response on service. Then when the service call was happening, we got a text to let us know when the service guy was on his way. Then he himself called to let us know that he was about 20 minutes away. He arrived and was supposed to fix the problem and close off the ticket. But even though he didn’t fix it all the way the first time, they were very accommodating at our first availability and they were able to accommodate us further in getting it fixed. He said he needed to make a minor adjustment in the wiring, which he did. Then he went through all of the speed of the ceiling fan and everything was fine.

Never ever buy home insurance from AHS. For one service request its took month and never resolved. I put in a request for heating system and they assigned a contractor, who never showed up. And after waiting for 2 weeks again I called the AHS customer service and they changed the vendor, same story repeated with the second contractor. AHS is horrible. Go with other companies.

This is my first use of my American Home Shield warranty. It all started on July 4, 2019 when our air conditioner went out. I put in a service request with AHS via a phone call. The service request was posted immediately, but it took 4 days for the contractor assigned by AHS (Extreme Air Conditioning and Heating) to finally call me, schedule an appointment, and finally come out and diagnose repairs on the air conditioner unit. Turns out the technician determined it was the starting capacitor (a $12 item). The tech did not have the part in his truck, so he installed a previous capacitor pull out from another job just to get it running - which it did. Time to replace the part was about 12 minutes. The substitute part worked. The technician told me he had to order a replacement capacitor and that he would return when the part arrived and replace the temporary capacitor with the correct part. Technician estimated 4-5 days for a part to arrive. Technician left.

If I could get another home warranty in my area I would. Had a warranty from another company when I live in Arizona, they were great, easy to deal with, fast friendly service. American Home Shield is the opposite. All they care about is your money, not you, not your family, and not home. They will do all they can to not cover items, and it does not matter to them if you go weeks with no AC or no refrigerator. American Home Shield are crooks, stay as far from them as you can.

Have been with AHS for 6 years and have always received good service. Today when I have a pretty bad plumbing leak with foundation affected the plumber assigned, Rapp Plumbing, called and said their earliest available was 3 days out. When I said this is pretty bad the response was if I wasn't happy I could contact AHS. When I contacted AHS they told me none of their contractors were available on weekends but they would submit to their dispatch services and try to get someone to respond. We have turned water off to the house and contacted our insurance company. Why have I paid this much money monthly for no emergency services?

The washing machine just quit working. My girlfriend set a claim up with American Home Shield, and somebody came the very next day. He was professional and he did a good job and he was quick. He was only there a few minutes and it was working again. I'd recommend American Home Shield. So far, I'm liking it.

Filed a claim for a broken air conditioning. We were assigned a contractor and was told they would contact us to set up an appointment. We actually had to contact them. When they came out, they looked at the unit and left, didn't take the brain out to get the part number or anything. A part was ordered and we were told that we would be called when it came in the following day. No call or part but we had to call them to find this out. Came in and we had to call to find out it came in. Technician came, put part in, still no air. Said he was going to get someone to help with the wiring and would be back. Didn't come back, we had to call to find out the wrong part was ordered and we have to wait until Monday for it to come in.

The wiring at the back of the AC was so worn out that it was creating problem. I submitted a claim to AHS over the phone. I had to hold for a little while, but it was fine. The contractor who came for the first time could not detect the problem. And after two months, the same problem occurred. They came back, and on the same day, the same problem occurred. The second guy who came said the Freon is less but I don't think it was. He charged me $160. I told him, "Give me my $160." It was no use because he could not figure out the problem. But the latest visit, the guy who came found the problem. So that was good. For the time being, my AC is going good.

I filed my claim to American Home Shield over the phone and it took about 24 hours for the contractor to come out. They were prompt. They suggested something that could be the problem, American Home Shield does not cover it. But I don't think that's the issue. So, it is still up in the air.

The Freon’s leaking in my air conditioner and American Home Shield sent United Air Temp. They just took a look at it and had to take it out it of the housing then bring it to their shop and it would take them 10 business days to fix it. I never let them do that because I cannot have no AC in those days. Basically, American Home Shield was really charging too much and unfortunately, I could’ve bought a new AC. I spent a few thousand dollars to get a brand-new AC. If you take 10 business days to fix a problem, nobody's gonna be satisfied.

My most recent claim with American Home Shield was for my AC unit. It had stopped working and it wasn't blowing out any more cool air, and the motor had stopped working because we didn't hear it running anymore from outside. So, ATR Services came. When I called American Home Shield, they put me in touch with ATR, and then they gave me an appointment a week later. They said they had a lot of appointments. So, I got an appointment a week later. Two guys came out, they were checking the air, they got the motor back running, and said that it was fixed. One of the guys told me that it would be cooler in the house. It would take several hours before it became really cool in the house. And so, I said, "Okay." But several hours went by the next day, and it hadn't gotten cooler. That was on a Friday when they came, and so by Sunday, it hadn't gotten cooler.

My attic fan stopped working I requested a service claim at American Home Shield over the phone. It took about a week to get TotalTech Electric out and their professionalism was excellent. They put covers over their shoes so they didn't track my home, and they explained everything. They got everything fixed in one visit.

The person who came here for the air conditioning unit did a wonderful job. But when he came, he did not know what was wrong with my air conditioner to begin with. I was hearing water gurgling but there was no water running at first. But there was and it froze up and then it was liquefied, backing up, and may ruin the filter. When he found the problem, he told me what the situation was going to be. The only issue there was I was not covered for the Freon they put in there. American Home Shield only covered $10 of the $150 claim. I also had to pay the $75 fee. When I called in my claim, they didn't say that the insurance wouldn't cover the Freon. It was very upsetting to me because I don't quite understand why isn't Freon covered if I paid $60 every month.

Within 12 hours of submitting my claim, American Home Shield got back with me and taken care of my pool. I submitted it later in the evening and the contractor came out the next morning. They were real knowledgeable people. They looked at the pool and had to order the parts. Once the part got in, they came out, got it all put together and was good.

My experience with my air conditioning claim was good. The contractor came out within a few days and they were good too.

We had a problem with the dishwasher and the cook top stove, and I called American Home Shield. We paid the service fee and the man come out and fixed everything. Reggie, the gentleman that runs High Tech Appliance is probably one of the highest caliber contractors that AHS could probably have. I have had him work on things before, and he is probably as thorough, as smart and as knowledgeable as you can possibly be in that line of work. Everything is working great since he was out. It was an outstanding experience with AHS.

I had two recent claims with AHS. There was a leak. It was because of a faulty connection on the appliance. I submitted a claim online to AHS. And as soon as I entered the claim, within 24 hours, I received a call from the contractors on both sets. The plumber came out to find the leak and then someone came out to patch for the wall where the leaking was. Both were very responsive. They came up quick and did the job.

We were experiencing small leaks from our upstairs bathroom down to our garage. We caught it pretty early so there wasn’t a whole lot of actual damage. The small leak ended up being the actual drainer on the bathtub. It was leaking when we take a shower and a bath, so we were worried that the wall would have to be busted. But that didn’t turn out to be the problem. It was actually the gasket around the overflow.

I had a very good experience with American Home Shield. My refrigerator was kaput and not doing anything. We had to move everything out of it. I went online to submit a claim to AHS and their contractor, Sears provided very good service. They replaced a part or two and everything has been working fine since.