American Home Shield Reviews

American Home Shield had Precision Engineering come out and they worked on the AC compressor outside. The contractor did the work that needed to be done. He checked on the fan downstairs and the furnace. Everything went great.

American Home Shield's website was straightforward and my experience submitting a claim to them online for our AC was fine. An AC guy from Service Contractors of Texas came out to look at AC and determine what was causing the drips and the blockage. He very quickly figured out what was going on and solved the problem. He cleaned out the AC drip and the main excess water line as the secondary one was dripping. He showed me how he cleaned out with compressed air and checked the rest of the unit to make sure it was blowing properly. He was in and out in about 20 minutes. Since the repair, the AC has been working fine.

The air conditioning was not cooling the house so I submitted a request to have it fixed. Somebody came out and it was an easy fix. He had all the parts. He fixed it and he went on his merry way. The guy was awesome and it was a great experience. When filing a claim, I really like speaking to people in America better than people in India 'cause I can understand them better. It's nothing against the people in India, it's just difficult to understand them and there's a cultural difference also. It's more robotic responses from the people in India than it is from the people in America who sympathize a little bit more.

I just bought a house. I turned the light bulb over the sink and I heard a pop. Then it tripped the circuit. It turned out that it was just the bulb. And apparently, it was in there a long time. The contractor that AHS sent was great, but I was a little annoyed because I tried to turn the circuit on and off myself. It would've saved me $75 to come out just to change a bulb. But I never had a problem whenever I've called AHS for a claim. This is the second time. And I have to make another one because the garbage disposal doesn't even turn on. And I'm trying to see 'cause I don't wanna keep paying $75 for something as minute as like what happened with the light. I'm trying to figure out how am I gonna do this.

I called American Home Shield on a Tuesday and filed a claim for our upstairs AC. I did it over the phone and the representatives were great. And my appointment with the contractor was the following day between 2:00 and 6:00. The contractor explained everything to me, and they're very thorough and fixed the issue right away. Our air conditioner has been fabulous since then.

The American Home Shield rep who helped me set everything up was very helpful. The dryer would not charge and The Repair Clinic was sent out. The contractor came out twice. The second time was shorter than the first time. The dryer wouldn’t work, but for each time that he was here, the dryer would work. I believe the problem is in the door because it had happened twice since his last time here and I would open the door and put a little more force on it, which I shouldn’t have to do. He was thinking it could have been a timing issue. And he said he was going to have American Home Shield check their records to see if they had any problems similar to mine. But I'll get back to him because he told me which number to call.

I had a washer problem and I submitted a claim to American Home Shield over the phone. The contractor was out in a couple of days. Sometimes, they're not, but he was really good and he was a nice guy. He fixed it right away and he showed me what to avoid, so that it won't happen. It was shaking really hard and it was because I've got sheets in there and they were wrapped around it. When I put too much in it, it goes to one side and it starts rocking. So, he did a test run and showed me how to avoid it. Everything's working really good and I'm pretty happy with AHS although I'd like them to be cheaper.

American Home Shield is very professional and I would recommend the company. When the AC was not working, filing the claim was an easy experience. I just called in and told them what was going on. They set me up with R&K Heating & Cooling and they contacted me the next day. Then the technician came out and checked out the AC then he told me what was wrong with it and he fixed it. We had it fixed within an hour which was good.

Submitting the claim to American Home Shield online for an appliance repair was pretty easy but I had to call back in because the first contractor couldn’t come out for like over a week. Then, American Home Shield had somebody come out within a few days. The unit is working now.

I did some research a number of years ago and I wanted to find out who the most reliable and reputable companies were. Over and over, I heard American Home Shield was one of the best so I went with them. Recently, a handle broke off in my faucet in the kids’ bathroom and it was the spot behind the wall. I couldn’t get to it and I didn’t have the tools to reach, so I called AHS. The contractor was out within a couple of days and fixed it within half an hour. I pointed him to it and he said it would be easy. He made me feel comfortable and he knew what he was doing. He did a great job. AHS has always been very responsive and easy to use although I'd like the people that they assign to come out a little bit sooner than two days which seems to be a normal turnaround. Other than that, the experience has been excellent.

I had roughly six repair orders done to our microwave and out of those, the last time, AHS finally warrantied it out because it almost caught fire. I have a house, children, a wife. As we were leaving out the door, the microwave turns on and just starts smoking. If we weren’t home, we would’ve come back to nothing because the technicians that they’ve brought in were irresponsible with dealing with this. I called it in and AHS had to send somebody out to double-check what I was saying. The guy looked at it and only took him five seconds and said that it was not fixable at all.

I went online and did a claim for an air conditioning unit. An AHS representative booked a contractor to meet with me. That was an easy process. The contractor was pretty good. The only problem I had was the fact that I never got a response from the first contractor AHS booked me with within 48 hours of booking an appointment. I had to find a different company. Other than that, everything was repaired and taken care of. My AC has been working great.

I have American Home Shield on my beach house and on rental property because they are so great. My tenant had a lot of issues and we had claims for plumbing, washer, and dryer, and AHS has been wonderful to deal with. They have been prompt. When my tenant had water coming through the ceiling and they got somebody out there the same day. I went with another company on my primary residence because that's what the Realtor had paid to give me as far as the warranty, but if I had to do it over again, I'd go back to AHS. So when this has to be renewed, I will not be renewing with the competitor. I'll be renewing with AHS.

I filed a claim for a fan system to blow the cool air from the air conditioning unit through the ductwork into the house. I didn’t specifically know which service to request on that one ‘cause it’s also tied into the heating so I called it in to American Home Shield. The contractor was great and did good service. He showed up on time and was cool with me just standing there watching him. I like American Home Shield's whole service. They benefit me a lot. The only thing was it was a little confusing trying to get the point across for this particular issue, but it was because it was a fan that has two different services and I didn't want to go through two different technicians.

My air conditioner went out so I filed a claim with American Home Shield online and then, I called to follow up. The claims process was easy and it was very good with the contractor that came out. The issue was something minor and they fixed it quickly. It was good that I was able to resolve it without a lot of headaches.

Our air conditioning had an issue one time and I submitted a claim online to American Home Shield. Though their process was pretty self-explanatory, there was a small glitch in the whole thing. There was nobody to service my area, which is very rural, so service took about seven days. AHS ended up calling Aire Serv in Waynesville, but getting to my location still was about a 30-minute commute for them.

I talked to American Home Shield reps about my plumbing issue. They were good and everybody was nice. A contractor came out in 24 hours. The guy was really nice, did a great job, cleaned up everything, and left things perfectly. He was fantastic.

We had a toilet clogged up and I called American Home Shield to submit a claim. The contractor came the next day and they were on time. The rep was very helpful and knew what he was doing. He was very good as well as the experience with AHS.

It took a week for the contractors to come out as they were booked. Once they came, the quality of work they provided was standard. Their level of explanation was fair. The air conditioner was repaired and the issue has been resolved with the 60-day return should something go wrong with it. The American Home Shield representatives handled my claim well.

I’ve been with American Home Shield for 21 years now. We get along together. I had an issue with my washer and when I did a claim with them over the phone, their rep's response was great. I had a little problem with service but I don’t think that was American Home Shield’s fault. It was mostly Sears. At first, there was a problem of them getting together with me to set up a date for them to come out here. They just texted me, or told me when they would be here. They were not giving respect to me whether or not I will be home or if I had something to do. We got that squared away, though. Somebody was just too lazy to do their job right over at Sears’ end. And after that, we were okay. Everything is great since the repair. They want to put in more money into it so I had to replace it. And I went and bought a new one, and then I sent in my receipt to Home Shield. Yesterday, I got my new washer. So everybody’s happy.

I've already recommended AHS to people. One time, my kitchen sink was clogged and there was a leak. I submitted a claim online to American Home Shield and the contractor whom they sent, South Tampa Pool and Spa came out. The techs who came in were very professional. They were late 15 minutes after the beginning allotted time but still they said they were gonna come in. They resolved the issue and were in and out three hours later. I haven't had any issues with the sink since.

The contractor that was sent over by American Home Shield was good. My claim was on the air conditioner that wasn’t cooling. He fixed it, which was shocking. He came out the first time, got a spare part, and fixed it, which never occurs. He chatted a lot. He was a nice guy, and went about his business. He was excellent. He even got here two hours early.

The electrical disconnected in the house and the air conditioner was broken. I went online to submit a claim with AHS then they sent out a tech who showed up on time. He called, repaired the electrical disconnect on the AC, and got done in 25 minutes. The AC's performance has been good since then.

We have two refrigerators. The one upstairs was making a bunch of noise and it was frosting up so it didn't have a good seal. We called American Home Shield and submitted a claim. It was a very quick process. The techs they sent are very nice and prompt and so far, we haven't had any problems. I would recommend them.

The air conditioner was not functioning and we called American Home Shield. They sent out a repairman and he was very professional and friendly. He fixed it in 40 minutes. Since the repair, the AC has been working fine. Also, he gave us some information that American Home Shield had a plan that we could upgrade the system. We're thinking about it. AHS has done a good job so far.

AHS is always great. We’ve had to use them a few times and their customer service and promptness are always awesome. Recently, they sent out Barlow Plumbing Service and they tried fixing the unit. They thought they fixed it but the issue came back and they tried to fix it again. They got with the manufacturer over and over again, then they got to a certain point that it was more economical to replace the unit, which again, they diagnosed for a while trying to fix it for us. Then they got it filed and the replacement unit is gonna be coming this Tuesday. In the mean time, we have a house full of seven, we’ve got 75 gallons, and everybody’s gonna use it sparingly. We gotta use this until Tuesday. All in all I’m a big advocate of AHS and I’ve tried to share them as well. I get that nothing’s perfect, but they do everything they can to get the contractors here. So, I can’t praise them enough.

I initially submitted a service request because I thought there was a problem with my dishwasher. But on the evening before the dishwasher repair person was supposed to come over, I noticed that the leak was coming from the garbage disposal. I sent a video and a picture of it to the email that was confirmed. When the repair person came, I was told that they don’t deal with that issue so I had to have it dealt with separately. I contacted American Home Shield via phone directly. Customer service was perfectly nice and very helpful. Somebody was sent out for the garbage disposal and he was fantastic. Everything was tidy and orderly. The garbage disposal seems to be working perfectly now.

The technician from ATR General Services was really knowledgeable, and the service worked out. We had some AC issue and he had to come back a second time, but the technician, George, was excellent. We really like American Home Shield. But we had an issue that was outstanding. It had nothing with ATR though, but we were having some problems with our washing machine, and American Home Shield kinda kept giving us the runaround. They kept wanting the same guy to come out to try to fix it. And he told American Home Shield that it's better to replace it. There's still slight problems there too. So, the guy recommended that it to be replaced. And American Home Shield kept telling him, "Get more parts. Do this, do that." And I think they wasted more money and more time getting him to come back out and putting parts in on a washing machine that needed to be replaced.

I usually do my claims with American Home Shield online, and I really like the fact now that they give you a choice. Before, they just stated the company they were sending out. But now, you can actually pick. Overall, we’ve had about four different contractors out, and we haven’t had an issue with all of them. They all showed up on time, and they all did exactly what they were supposed to do, and have been respectful of our home.

Our AC wasn’t getting to temp. I called American Home Shield and I went through an automated system and it directed me to do it online. It was easy. FACT HVAC came out in two days. Their work was awesome, quick and painless. The contractor knew the problem before he even went up there. He was an extremely knowledgeable guy. There are no other issues since then.

I spoke to a representative at American Home Shield and it was straightforward. It took a couple of days to get somebody out, and it would have been better if it was the next day. Still, the tech was extremely professional and answered all my questions. Everything went fine.

The air conditioning unit was recycling constantly and it was not turning off. I called American Home Shield and the contractor came out the next day. The interaction was wonderful and he solved the problem.

I was impressed with the knowledge of the contractor that was sent by American Home Shield. His professionalism, the quality of work and the communication on the issue were awesome. And my problem was all taken care of.

I had an issue with the icemaker in our refrigerator. The tech did just what he said he was going to do. After the service, the icemaker works like it did before. It was perfect.

I’ve only been with American Home Shield for a week and a half, but my experience has been outstanding. I called and spoke to somebody about my microwave and they sent a professional and courteous contractor who did a good job.

CD's Appliances came out and replaced a motor on my refrigerator, the icemaker, then they did replace the switch on my cooktop and some handle on my refrigerator. The contractor was great, and he did a great job. He did what he needed to do and everything‘s been working great. I did my claim with American Home Shield online, and navigating through their website was really easy. And it was the first time I found out that I could have multiple appliances on the same visit. I had American Home Shield for 10 years or longer and never knew that. Overall, my experience was great. It was hassle-free.

Everything went well when All American Services of Georgia came out to do my air conditioner. The tech was very professional. Now, my air conditioner is still working.

We had something wrong with our air conditioning unit, and the service guy from Texoma Air Pros had to replace the capacitor. We called American Home Shield to submit that claim. And then, we got a call back. Everything's good, and they were great.

I submitted a claim online to American Home Shield and said that there was a problem with my air conditioner. They contacted me saying that they would have somebody come out to look at it. A day later or so, we got a phone call from Adam's Air from Amarillo. They set up a time to come and take a look at the air conditioner. They determined that the issue was probably the contactor. However, my system is extremely old and the tech thought he wouldn't be able to replace the contactor. So, they went back and tried to find a part. However, they couldn't find one and so the tech talked to a supervisor and said that they needed to put a new contactor in my AC. A different technician came out the next day and replaced the contactor and since then the system has been up and running.

We made an air conditioner claim with American Home Shield and we spoke to good reps. But the issue is not fixed all the way. The water’s still leaking. The contractors came twice, and the ones who came were both good. They said they fixed the problem but again, when my husband was up there, there is still water dripping. It’s not supposed to be dripping. They said the pipes needed to be flushed. They flushed it but the first guy didn’t flush it all the way so the second guy came and he flushed it. We don’t know what the issue is because it’s still not working. My husband is gonna call them today.

I opened the oven up and the handle broke, and so the front of the oven came away from the inside of it. So, it was like two pieces. I went online to American Home Shield's website and filed a claim. The website was really easy to use. They sent GE Appliances and I got to pick when they were gonna come, and I was really surprised at how quickly they could come out here. They had to order the part so the contractor had to come back, but that was completely fine. I didn’t expect him to have all the parts that he needed because he needed to see what was wrong with it first. He was great.

American Home Shield sent out a contractor after I sent in a claim online for my AC. The tech came on time, and he fixed the AC. I was satisfied with what he did. It was a pretty good experience.

I like American Home Shield. The most recent claim we had with them was with our air conditioner. It was not working well. The company that was scheduled to come out didn't come out in the timeframe provided, but they did come out the same day. They didn't make it within their timeframe because they were coming from quite afar so we completely understand. They fixed our air conditioner which is on our roof. They were able to let us know that we have to clean our air conditioning unit with water hose. However, the service was more expensive than what I wanted to pay for it. It seemed it was a lot for the little bit of work that they did.

Everything that is inside our house is covered. I’ve called American Home Shield three or four times now for different things. We’ve actually called them for the AC three times. Twice, it basically stopped pushing any cold air. The third time was for a drip underneath. We heard a dripping sound coming from underneath the air conditioning unit in the house and Kane Heating & Air Conditioning came out. They realized that the tube was clogged and they were able to fix that. There was another time when our dishwasher and refrigerator stopped running as well. So the coverage has been good. It’s covered pretty much anything we've needed. I didn’t even know something like the smoke detectors are covered. I’ve also recommended them to several friends.

My most recent claim with American Home Shield was for the fridge and the contractors were great. They came out for service a day or two after I filed the claim. We’re new to the house also and they pointed out little things that they saw that could use improvement and that could be issues down the road. As a new homeowner, that’s always nice. The refrigerator works great now too.

My husband filed for a claim for an air conditioner and the overall claim process was quick. They communicated very well. My air conditioner is now cool.

When I submitted a claim over the phone to American Home Shield for my air conditioner, the rep who helped me was very competent and very personable. The contractor came the next day but then he had to order a part. That took a couple of days 'cause the appointment was on a weekend. Still, he let me know when he was coming and I liked that. He was here when he said he was gonna be and got the job done. Since then, the AC has been working fine.

I’ve been calling for several issues and every time that I get American Home Shield's services, they’re fine. We left home because we went out of town, and everything was fine as it is my habit of checking everything before I leave. When I came back, there were a couple of lights in the master bedroom restroom that were off. I tried to do whatever I could, but I didn't want to touch anything that I am not familiar with. When I called AHS, the lady that I talked to was very accommodating. She sent a gentleman from Ideal Services by the name of Louis, and he was an excellent fellow. He was very good at everything. He told us why this and why that, and I appreciated it. He was very well mannered and courteous. I can tell right away when someone has efficiency, and this fellow was all I expected. Everything is fine and he did it in such a timely manner.

Arizona Trademasters came out for a faulty AC unit and they did a great job. The service provided was excellent. They told me what the problem was and they told me what they were gonna replace. Everything's been fine since. I would recommend AHS.

I have paid this company for 6 years and they refuse to reassign a vendor to my case of fixing a simple dishwasher. 3 times out and this vendor never has parts (actually found out they have to come and then call for approval to fix) even on recall to previous fix. Then You can NEVER get a supervisor to speak to and GOOD LUCK contacting corporate, which they pridefully tell you to do, knowing there is no way in doing so. Save your money and time! 0 stars is too many for them! Alison #** hung up on me when I insisted on waiting for a supervisor to "free up" from other calls. Joan #** refused to allow me to speak to her supervisor Kim. Hours on hold same song and dance script hoping you just go away. This call is going on 1 hour 25 minutes. Writing while on hold AGAIN!

We first called about a broken dishwasher in May 2019, Now it's August 2019 and I still don't have an installed and working dishwasher. I have had to spend a combined 4 plus hours on the phone, mostly on HOLD to get anywhere with this company. I believe they serve you so badly that you finally get tired of calling and fix the issues yourself! I asked to speak with a Supervisor, and was put on hold for 25 minutes only to have the woman come back and say the supervisor is still tied up. I waited for the supervisor and she ended up to be just as careless and inept as the service rep. Contractors had to come to my house 7 times already, and my dishwasher is still not installed and working. I would never have signed up for this had I known how truly poor the service is.

Mariah from American Home Shield called me quickly to address my concerns. She also helped to get a second opinion. The bottom line is even though in my situation, American Home Shield did not cover as much of the cost that I would have liked, they still have better negotiated rates. So if I would have used a company as a regular retail customer without having a warranty company, I would have paid over $2200. It's very frustrating to come off of $1300, so I couldn't have imagined having to come up with even more money. So I recant my one star review and have updated it to a 4 star. I'm still not pleased having to pay so much out of pocket, but I am pleased with the customer service and the attention that was given to try to resolve my issue.

Unbelievable! It’s summertime in Florida, so of course, my AC went out on Saturday, July 13, 2019. I called my home warranty company, American Home Shield (AHS), on Monday, July 15, and told them I needed someone to come out and fix my AC. They couldn’t get anyone out until Wednesday, July 17. The service technician came out and said he fixed it. He didn’t. The AC went out again right after he left. I called AHS again and they said they could get someone out again on Friday, July 19. So another technician came out on Friday and diagnosed a compressor problem. He said he would not be able to order a new compressor until Monday, July 22, since it’s late Friday afternoon.

We have had an AHS warranty for 4 years and during that time AHS has repaired our refrigerator, fans, and A/C system among other things. Some repairs have required multiple visits with special-order parts, but the contractors have always been prompt with their initial response as well as their follow-up. Every problem has been solved and we have learned a lot in the process.

I called on June 28, 2019 to get repair on my A/C because it is not working properly. They set me up with fast response cooling. Fast responsed never showed for their scheduled time. I called them and they said they were running late. Showed 2 hrs later and said they didn't have part for repairs. Waited 3 wks in 95 degree weather before fast response called Sunday night for a Monday repair time. Said I couldn't do that at late notice. Told they would call me with another time. A week went by and no call. I finally called and set up for Saturday. Was told I would get a call on Friday for my appt time on Saturday. No call. Call AHS and all they call do is put me on hold and tell me to continue to wait. It has been over a month a nothing. Asked to speak to someone beyond a manager and told by Aki #** that there is no one else to talk to about my service. This is the worst company I have EVER dealt with. Please be aware before using them.

I was having problems with the faucet and I thought submitting a claim to American Home Shield was a lot easier on the phone but it was a nightmare. They couldn’t find where my account was and didn’t know what to do. It was frustrating. While they were on the phone trying to find my account, I pulled it up online and got it done. If I ever need to do it again, I’ll just do it online. The contractor came out in just a few days and did a great job. The issue was resolved. They were helpful, nice, easy to work with and honest, which was good. I liked them.

American Home Shield has been great, so far. I needed a switch as the light kept going on and off, and Louis the technician did the work in a timely manner, and it’s all working great. They also figured out that I needed a new ice maker, and a filter on my oven. There was a delay with working around my schedule and American Home Shield's schedule, but the technician was very professional. I’m a happy girl and I'd recommend them.

The fan went out and so I filed via the American Home Shield website. Navigating through there was pretty simple and convenient. Kingwood Air Solutions came out and found it wasn't the compressor, it was just the turn on switch, the thing that drops the amperage down. They were awesome, quick, fast, polite, did the job, picked up their mess and left. Everything with them was A1. I am totally satisfied.

I usually call American Home Shield's 1-800 number whenever I submit a claim. The claims process is really bad. The representatives are not very much trained. There is always a 30 to 40 minutes hold time, which is really long, and they are not familiar with the stuff. If you're submitting multiple orders and when the orders go to the company, they are always missing something. They forget to add it and I don't know where the communication issue or error is. We then have to call American Home Shield back and do the whole process again. I wish I can record all these calls if there is someone I can just play those recordings to. American Home Shield used to be very good. They are growing but their customer service is not quite there yet. It wasn't like that before. I had American Home Shield since 2008. They used to have a very smooth process.

I had a leak coming into our bathroom through the ceiling from the second floor. We were afraid that we had pipes leaking behind the shower. We submitted a claim to American Home Shield over the phone. I'm particularly happy with how much faster AHS' reps answer the phone. Two or three years ago, I would be on hold for more than an hour when I need to call them.

We had two different claims on two different air conditioning units. But the American Home Shield online portal somehow got confused. One of them said it was completed and the other one wasn’t. Of the two, I wasn’t happy with one service but with the one with United Air Temp, I was very happy with everything. In fact, my preference would be for us to only be assigned United. The issue then was that when it got very hot, the AC tended to shut down. I went on to American Home Shield's online portal and said our air conditioner was turning off. I just clicked the choices for HVAC, for central air and then “a new claim”. Navigating through the website is easy.

We love American Home Shield. We recently had something wrong with the air conditioner. I have a conditions of breathing problem, and that day was awfully hot. My husband called American Home Shield and it was so nice that the man came right away. It was not even half an hour. It was so wonderful! I was so happy with it. The tech was very nice and he had very good manner of helping us. I would recommend American Home Shied to anybody.

Submitting a claim online to American Home Shield for my air conditioning issue was very easy. The company that they referred to us was very professional. Their tech knocked at the door and introduced himself. I showed him where the unit was upstairs and he took a look at that. He went outside and handled everything very well from there. He was at our place just for a short while but he did a good job. He replaced a wire or some coupling and that seemed to solve the issue. Since then, the air conditioning unit has been fine.

There was a squirrel fan in the dryer that failed and that wasn't performing because the part that holds the squirrel fan to the motor was broken. So, the dryer wasn't spinning. I’ve had American Home Shield for years and they respond but you have to be careful to read the reviews about the companies that are sent. Sometimes, it says, "Don't let this guy in your door." So, that makes you wanna ask for a different company.

American Home Shield's warranty is good to have and it gives me peace of mind. One time, I had a leak and had a very good experience submitting a claim online. It was easy to make and navigating their website was easy too. I got an email saying that AHS' contractor, Kintex Plumbing would be contacting me. They called me back very quickly and I made an appointment with them. The tech who came out checked the unit and replaced a piece of the pipe. He was pretty conscientious. Since then, the unit has been operating well.

The American Home Shield rep who assisted me on the phone when I submitted the claim did very well and the contractor took a day to come out for service. It was very quick. A part needed to be ordered and when the part came in, I called them and they came right out and fixed it. Since then, everything has been going fine.

American Home Shield is the best. I’ve had them for years. I recently submitted a claim online and it was awesome as usual. The contractor came out within 24 hours. They called me the next day. He had a look at the issue, and then he let me know what was wrong and how long it was gonna take to fix it. The only issue I had is that he did not replace the air filter. I had to replace it. And I wasn’t told that there wouldn’t be a filter in there. I just happened to look.

We just moved in and we needed to rekey all the locks. I called American Home Shield and spoke to their rep. Everything was fine. They gave me a time to expect the contractor Pop-A-Lock and it was quick. The contractor was excellent and professional. Good service was provided and everything was really great.

My air conditioner was broken. I called it in to AHS and they made an appointment. Then they had someone call me and when the tech came out, he took care of it. He was very good, very courteous and he knew what he was doing. At first, he tried something and it didn’t work, then he had to come back in a couple of days. But he found out there was a different problem with the AC and that was why he had to do what he did. In the end, he fixed it and so far, the AC's performance has been good.

We’ve used American Home Shield for years and years, and they’re a great company. My recent experience with them was wonderful. Van Rooy Plumbing came out for the water heater because the whole bottom was leaking out. It was rotted and they ended up replacing it with a new water heater. The technician was out in about two hours after I filed the claim and was done in another hour and a half. He was very nice and very courteous. He explained everything and got it done quickly.

I don’t understand how the claim works. I thought when we bought the deal, it would pay most of it. We had a claim for our air-conditioning and American Home Shield paid $1,000 but we had to pay $1,250 out-of-pocket. We don’t know if AHS just pays so much and then the air-conditioning company can charge whatever they want and we have to pay the difference. That’s the only thing we’re not pleased with. We don’t know if we’re gonna renew with American Home Shield because of that. We were out more money and we have the insurance.

My upstairs AC wasn't cooling properly. I submitted a claim online to American Home Shield and it was really easy to do. Previously in Wylie, I had this back and forth story with NorthStar and they were horrible. But then, A+ Comfort Air & Heating came out this time and they were the opposite of the tech from NorthStar. He put a leak stop in my upstairs unit and put in a little bit of Freon. Everything went well.

American Home Shield has someone come out for the dryer. I did the request online and the contractor came out the next day. He was very professional. He found out the part that he needed, ordered it, and a week later they came and installed it.

My experience started with a first service provider coming out to check my garbage disposal. It was just making a noise and not turning on. But garbage disposals have an Allen key that you can turn on the bottom and a button that you can press to reset. There are simple fixes that most people don’t know but I knew that and the service provider came in with his Allen key, thinking he was gonna make $75 just turning this Allen key, getting it unjammed and walk away. Well, no. That didn’t happen. He went back and called his boss and said there may be a wire in there. I was standing right there the whole time watching him. He said it was not gonna be covered because it’s an obstruction. Then he said he had to go and he couldn't wait for me to call American Home Shield. I told him I would call American Home Shield and talk to them then he left.

The freezer was making a noise, and I went online and submitted the claim to American Home Shield. Then, I called but I couldn’t understand what the representative was saying to me. So, she couldn’t answer the questions that I was asking. I could not talk to the manager until later. I got upset so, finally, a manager called me back. The contractor was fantastic. He came in, fixed the freezer and left. He was in and out. Since the repair, the performance has been excellent.

I usually call American Home Shield when submitting claims and it has been difficult once I get through to the right people because some of them are very hard to understand and I get cut off. We had an AC issue and AHS gave me a phone number of the first people that they recommended to me. The people didn't call me the next day. When I called, the phone kept ringing and ringing, and then it said, “Try to call later,” so I could never get through to them.

My mom had a home inspection in her place. I was notified that the toilet was loose and so that needed fixing. I filed the claim to American Home Shield online and then we received a phone call from the plumbing company to let us know when they were available. My mom said that the gentleman that came around was very personable. He offered to look at the other toilet too 'cause she has two just to make sure that was okay. It didn't take him very long to fix those so it was actually some minor repair. My mom was really happy.

I had a leak underneath my bathroom sink and I submitted a claim online to American Home Shield. It took a day or two for the contractor to come out and they told us everything that was going on. They communicated with us very well. Since then, everything has been great with the sink.

American Home Shield had a contractor fix my air conditioner last year. This year, I called them to have a contractor come out and check it to find out why it wasn’t cooling. The reps were very helpful and the contractor was very respectful. He did his job and told me what was wrong. He fixed it that same day. It’s working but it just has to run a long time. It’s not cooling and now they tell me it’s probably because it’s too small for this footage.

I had a leaky pipe and filing a claim for it online with American Home Shield was easy. KS Wilson was able to come out in 48 hours. The contractor did a good job. He replaced a section of the pipe. I was completely satisfied with how he explained the issue to me as well as the resolution.

I called American Shield for my air conditioning and they sent a technician to fix the problem. The tech solved it and my AC is working well now.

It was a pretty easy filing a claim online for my AC and within 24 hours, someone got back to me. American Home Shield sent out a contractor that was professional and dealt with the issue quickly. The only thing I would have wanted was to have a little more explanation as to why.

We had a problem with our Samsung clothes washer. It kept malfunctioning. So we called American Home Shield, and someone came out and probably fixed the problem. But it broke again the next day. So he came out again a few days later, and he determined that it has to do something with the computer system so he has, apparently, ordered a part, and now we’re waiting to see whether or not the part is available, or if he has to go ahead and work out a replacement because the washer’s 10 years old. So it’s not yet resolved and I still don’t have a washer. But they have been responsive and they seem to be working in the right direction.

American Home Shield sent Tommy D Appliance Repair to fix my oven and my washing machine. The oven won't come on and the washing machine wouldn't wash or agitate. The claim was submitted on a Friday and since the tech was on dispatch, he came on a Tuesday. He was very professional and friendly.

I did one claim with American Home Shield online and another one over the phone. I had a very frustrating experience with the woman I talked with because she couldn’t understand me. I had my policy sitting in front of me and she told me that I didn’t have coverage for my dishwasher when I was looking right at it and seeing that I did have coverage. My experience with her was very negative. I couldn’t understand her because of her thick accent.

My wife's mom had American Home Shield and I was like we should get it too. We've had it for two months now and our claims experience was good. My wife filed a claim for our dryer because it wasn't drying anymore. Reliable Property Solutions was our given contractor and their technician was awesome. He got everything done on the same day. American Home Shield is awesome too and I told all my friends about them.

I've had American Home Shield since ’99. We have an issue with a contractor that they kept sending to my house Advance Appliances, so I just told them, “Just do me a favour. Don’t never send them to my house no more.” But every time I try to book it online, a lot of times, it’d be Advance Appliance, so I had to sit on the whole call. So this time, I just called to eliminate all that. The lady said, “Okay, we got it set up. They’ll be calling you.” They never called, so I looked it up. I pulled up my account online, and it’s saying that they're waiting on me to call the contractor. But I never had to do that for 40 years. That me pissed off. So I called, set up the appointment with the lady, and everything was cool.

My AC just quit working. It was blowing but the fan in the condenser unit wasn’t turning in the unit itself. And Weatherwise was sent by American Home Shield and the contractor did something and it's going now. My experience was awesome. The contractor came out the very next day. I called Weatherwise the next morning myself because American Home Shield said I could call them, and the contractor said if he had time he’d get out here. He did and when he was here, he said he didn't even need to go in the house. I was at work and it was really convenient because my daughter knew the person who was working on it. So far, so good.

Our air-conditioning system seemed not to be cooling as well as it had been through last summer when it started to heat up in May. I filed a claim with American Home Shield and they let me know that I will hear from the contractor within 24 hours. Air Zone called and they worked around my work schedule. It was pretty quick. It happened within four to six hours. We had an appointment, but they called a day early and said they had an unexpected opening. They accommodated me picking up my daughter from day care and met me at the house after 5PM. They jumped into diagnosing what was going on. They checked the system and ran through everything. It turned out they needed to add some Freon to the system. It was like 33% low of what it should have been at. They were in and out of there in about two hours.

My experience with American Home Shield was excellent. I made a claim over the phone and the gentleman that came did an excellent job. He came in, had the parts and everything was fine. He got it repaired in no time at all, and he left. Everything is working great right now.

When I couldn't get water to the refrigerator, I submitted a claim online and it was much better than trying to wait for a person. I had control and it's easier when I can do it at my own convenience. I felt good about it. AM PM Plumbing, the contractor that came out, was very good. They had to get the piece and get that approved, and they kept me up all the time which was great. They also did my water heater and they were excellent both times they were here. All in all, I've had a very good experience with American Home Shield. I just moved in, so I was very surprised how quickly they responded.

American Home Shield sent CRC Appliance for the refrigerator. We had a leak near where the filter is for the waterline for the ice maker. And CRC looked at it, figured out that was what it was, and left. They were here maybe five minutes and then they said they had to order a part. The contractor was very polite and professional. They came back the following week. It took them 20 minutes to put it back in, and they were done, and it's been working great since.

My air conditioning was not cooling so I called American Home Shield's 1-800 number and they sent out the contractor last week. But it is not working again, so they're sending the tech out again. So far, American Home Shield was fine and their claims reps were able to answer my questions in a timely manner.

I've been with American Home Shield for eight years. When I submitted a claim for my washer that was leaking water, their reps were professional. Surfside Appliances came and provided great service. They looked at the washer and determined that it couldn't be repaired. They said they would forward that information to American Home Shield, and I'd be getting a call from them. The guys were professional and on time. And it was a great experience.

I had a leak in my water heater so I called AHS and the rep told me that a contractor was gonna call me. I called on a Friday and expected not to hear from the contractor probably till Monday, and he showed up about 4:00 in a Saturday afternoon. After he was here and I went upstairs, there was notification on my email. I hadn't looked at the email because they said the contractor would call me. That was what I was waiting on. I don’t know when I got those emails, but there was one there telling me that he was gonna show up. And that did not give me a time.

When I submitted a claim for the air conditioning unit that was not working, all I did was call American Home Shield then talked about it, and everything else took care of itself. The contractor came, picked it up, and got a new one back. It was a pleasant experience.

Our upstairs air conditioner wasn’t working, and New Phase Comfort and Heating found the problem with the unit. They fixed it and recharged it. They called me, scheduled a time, they were here when they said they would be, and they found the problem and fixed it. They showed up on time, too. I had one thing that I was gonna call about. They charged me to refill the Freon. I know that’s not covered under the warranty. So, I paid that when they did it. But then, I got an email saying that the first $90 was covered by warranty, and I paid the whole thing to them. So, I wanted to see if that was reimbursable.

I put in a claim with American Home Shield because my dishwasher had some flooding going on after a party. I was about to leave out of town with my house in the hands of a home sitter, so I needed to get stuff done quickly. I did the claim online over the weekend and it took a little bit more time for me to get a call back. But I was not surprised with that given it was the weekend. This was the second time I’ve used a claim with American Home Shield, and the same local provider came out. The person that came over was wonderful, and fixed the dishwasher. It was easy and awesome. I love it.

The first time I submitted a claim to American Home Shield for my refrigerator, my experience was not that great. It took almost eight days to get something done. When the tech from Mississippi finally showed up, he got the refrigerator back on very quickly. That was rough and I almost pulled the plug on the claim because it was so complicated. AHS would activate people and then whenever those people would call me, they would tell me that they don't work on a particular model.

I needed a rekey and I contacted AHS on the phone. I got great results from talking with their rep and a tech from Zippy Locks was sent out the next day. He was excellent and very professional. He knew exactly what he was doing and he did it in a timely manner. I also felt like I could trust him in my home. Other than that, I had a plumber out as well and I need to call him back. The toilet is still doing the same thing and I don't think he ran the lines to get the clog. He said that I had 60 days and that was just last week. It's not their fault though. It's not American Home Shield's fault and I have to contact them again.

American Home Shield was fine in sending out someone to initially check the air conditioning unit, and then they turned me over to a vendor who came out and did an estimate. At that point in time, I sought out other estimates of other vendors separate from American Home Shield. I started looking at quotes from other people. The contractor that American Home Shield assigned to me seemed to be the highest of all the quotes that I got. I'm in a multi-story building, and they told me that a crane was needed and that would be my cost built into their full cost. But they were the only vendor that said they required a crane. So I ended up not using the vendor that American Home Shield offered.

My experience with AHS has been good so far. I had a leaky toilet and I submitted a claim online for it to them. Navigating their website went fine. All Hours Emergency Plumbing came and did a good job. Since then, everything has been fixed.

I called AHS about a claim and their rep set me up for a service. Right after I talked to her, I got a phone call from that company that was coming out to do the service. So, it was immediate. The guy who came out was extremely helpful and the service was done the minute that I asked. I was very pleased and everything went perfectly. He also gave me a couple of suggestions with regard to my air conditioner. and so far, everything is good.

I like submitting my claims to American Home Shield over the phone. I like to hear the other person’s voice, and noticing my concerns, and taking my needs in consideration. I know online is easier, but I like the phone calls. I had a technician come and look at the trash compactor when it had a really, really bad odor. I also noticed that it was making a stuttering sound when I pushed it to get it going. It was like it wouldn’t spin around. The tech said everything was fine. The odor is gone now, but I don’t use it anymore because I’m afraid that it will get stuck. The tech was very knowledgeable. I asked other questions, and he didn't seem like trying to rush and get out here. He actually explained to me what I can do when a certain case happens. And explained to me where the stuff goes and take out the little pipes and clean them out as much as I can. So, I appreciate that a lot.

The contractor for the garage doors got there within a few days. They were great. The problem was not completely solved because it wasn’t something that was covered by American Home Shield, but they were able to come out and take a look. They advised me what it would be if we wanted to get it fixed. The garage door experience was totally fine. We had another claim for our instant hot water that was broken and the contractor was able to eventually come out. They assessed that it needed to be replaced, and the guy went out to the property yesterday and replaced it.

Our garage door openers would not open or close. It was powering up, but the engine wouldn’t engage. I was trying to submit the claim online to American Home Shield but I was having difficulty. It wouldn’t allow me to do it online, so I had to call. I spoke with an individual and she was very nice, polite, got me set up and completed my request. They were able to schedule someone to come out the next day. There was a part that blew up and the repair man came, replaced the part, and fixed it. He was great, very polite and timely.

Everything was good when I submitted my claim online to American Home Shield. It was for an air conditioning issue and the contractor came out within a couple of days. They were very good.

My refrigerator freezer was melting and freezing had I had to increase the temperature to the highest point to get it to freeze at the right level. The first tech whom AHS sent undid the back of the refrigerator and said that the issue was a refrigerant leak. He then said he couldn't fix the problem and that somebody else needed to be called from Sears. The tech from Sears came out and said that the problem had nothing to do with the refrigerant. Instead, there was a seal issue in the freezer and that the thermostat needed to be replaced.

I called American Home Shield around three years ago, and it delved on the vendor that they sent out. They were gouging not only American Home Shield, but they were gouging me. They didn't do the best they could and they didn't do anything. I got a little elevated. So when I called in for my AC this time, I made it clear to American Home Shield that I wanted somebody that was gonna come out and wasn’t gonna be like that. The person from American Home Shield heard me and sent me out a real good company, and a good guy.

I made a claim for my microwave and the online process was significantly easier than calling in. After the tech got here, we found out that the control board went out. All the buttons and lights worked, but it wouldn’t kick on and start heating. The tech cleaned up after himself and did a good job. Unfortunately, it took quite a long time to get the control board in. The timetables on some of these claims are a bit excessive. This claim took almost two months, and with my air conditioner before that, it took over a month. Still, I plan on recommending AHS to the next homebuyer.

I have used this company for two years and reluctantly signed up for the second year this March. Being an experienced Realtor, I know how this game works for all such companies: contract with mediocre local vendors who do poor work and need to come back twice for double fees of 75.00 and when something truly goes wrong and replacement is needed it is in "process: in our case for 28 days without a washer. Cancellation took me to Indonesia 3x with no help and scripting, then by accident I pressed the wrong button on the main line and got US offices. They will not refund the remaining policy for 8 months and want to charge me 70.00 to cancel! Unbelievably poor service on all fronts. Stay away.

The customer service and the customer service of the companies that services AHS is horrible. When you have an issue you will be on hold forever and seems like they just read from a script and never answer your questions. I have had 4 services calls which two different technicians that didn't show, don't follow up and don’t know how to fix your issue. Then when you call AHS their only answer is, “We will set up another appointment with another service provider.” Going on 4 weeks with our air condition and $300+ out of pocket. I also am a realtor and I will going forward recommend my clients to put the $35.00 in a savings account versus paying the monthly fees, service charge and the items they don't cover. Might as well save your money yourself and pay when something breaks and save your sanity. Not worth the time and money you have to spend with these guys.

I have personally seen companies not honoring contract in other countries but this has been my first experience in US which is my home for the last decade or so. AHS need to do a bit more to understand the definition of customer service. I happened to take the 3X3 Combo plan on Jun 03rd and in a month had an issue with my A/C Cooling. Thankfully AHS send a contractor within a day or so, which gave me a good impression of their service. What happened after that, altered my impression from a company like AHS. The Contractor: AC Wizard comes & without doing a proper test fills 3 pounds of Freon telling that it is very during Summer (AHS takes $100 Service which is as per contract, so no issues).

My AC stopped working in the middle of summer in Arizona. I put in a service request online. When the service tech arrived, 2 days later and 3 hours later, he said he was not licensed to work on my ac because it was a condo complex with 4 units in one building. He needs to be commercial licensed. I called AHS and they said they would put in a new request with a commercially licensed tech. Next day, there is no service request logged. I called and went through it all again... Next day, no service request logged. It had been canceled because the tech did not have a ladder tall enough. No one contacted me to let me know this.

American Home Shield was recommended to us and we wish we had done more research. Recently our hot water heater had to be replaced. We went through the process of calling American Home Shield and they informed us that we could either use one of the companies that they contract or we could find someone ourselves and they would reimburse us no more than $397.50. THIS IS A TRICK! Since we decided to find a company on our own to replace our hot water heater, we are now having to fight to be reimbursed. They have rejected our invoice of $900 and their reasoning is because the person we hired is not with a company. He is licensed/register plumber that is a one-man shop and doesn't have a fancy name to put on their invoice. DO NOT GET AMERICAN HOME SHIELD FOR YOUR HOME WARRANTY!! THEIR SERVICE IS INEFFICIENT!!!!

BEWARE! If you are buying a home, never buy the extended warranty!!! We got AHS aka American Home Shield. Yes, they will send someone to look at the item, however when/if parts arrive they are not obligated to come out right away and fix it. This isn't the first time that happened to us. First dishwasher, we ended up buying new after 2 weeks and now waiting for them. Faucet, it had arrived here, we had to call someone else and pay out of pocket to install.

To submit my claims, I call American Home Shield and they’ve got an automated system where I can tell them exactly what’s wrong. And at that point, they send me either a text or a callback saying that so and so will be dispatched to make this repair. And I pay them $75 copay and then the contractors come out. The AHS reps tell me within 24 to 48 hours that I’ll be contacted by a specific contractor. And then usually within 24 hours, I hear from the contractor about what day or time they will be out. Recently, 1 Call Contractors came out to repair a couple of light switches in the house. They were on time, made quick repairs, and were in and out, and I’ve been happy with the service. My experience was satisfactory.

I always call when submitting a claim to American Home Shield. The people are very good and their customer service is excellent. I would recommend them. My pool heater was not working and True Blue came out to diagnose it and see what the issue was. The interaction with them was very good but it took them a bit longer to fix it because of the parts. That pool heater has not been updated in a while and they took care of ordering the parts. Everything has been good since then. True Blue has had to come out twice this year and they were very good and efficient. They also had very good communication.

Submitting a claim online to American Home Shield for my leaking ice maker and a freezer door that wasn't closing properly was very easy. Bay to Bay Appliances came the day after. However, their tech forgot to order a new ice maker and so he had to do a return call. Still, that was fine.

I requested four services altogether online from American Home Shield including plumbing, running toilets and a leaking garbage disposal. Navigating their website was easy but then there is a limit of four on the number of requests I can make for a single service. Also, there aren't enough options to describe what my problem actually is. When the technician from Allstate Plumbing called, I had to let them know what the problem and describe it to them rather than the American Home Shield website.

There was a time when my AC wasn't working. I submitted a claim online to American Home Shield and they got someone to come out within 24 hours which was pretty quick. The interactions with Central Jersey Heating & Cooling, the contractor whom they sent, were great. They needed to order a part but then the tech got my AC running for me temporarily until the part came in. Thus far, I've been happy with my AHS. I'm gonna continue with them.

I submitted a claim online to American Home Shield for the hot water heater and the contractor came out within 24 hours and the interaction with him was good. However, we still do not have hot water. AHS was gonna cut a check for that two weeks ago but I have not received anything.

I did a request for repair but the contractor wasn't able to fix it yet. Something’s making a noise inside my walls where the plumbing is at the tub. As a renter we used American Home Shield and they were good then also.

American Home Shield sent out Appliance Connection after I called AHS about my dishwasher that wasn't working. It wouldn't come on. I was told when the contractor would come out. When they came, they tried to repair the dishwasher but they couldn't. Because of this, I was given a brand new dishwasher. They picked out a Maytag unit that was comparable to what I had which was a $900 unit. It took three weeks for the new appliance to get here but that was fine. The contractor was excellent. Everything was great.

We always submit claims online to American Home Shield. That’s really the easiest thing for us. The contractors that came out were wonderful and easy to get in contact with. They were good about telling us what was going on. Recently, whenever we set our washing machine to cold water, hot water would come out. At first, the gentleman that came over to fix it thought that there was some problem with the thing that determines whether it should pump out cold or hot water so he got one of those and came back and installed it but it had the same problem. Then we realized that the hot and cold water pipes had been installed backwards. He was awesome, figured out what the problem was, fixed it, and everything worked out great.

The dishwasher wouldn't go on and the lights would just blink. I went online to submit a claim with AHS and it was easy. Their website was user-friendly. Then they gave me an idea of when the contractor was gonna call. They were pretty good and the contractor, Pro Appliances, called quickly. The service was also great and at the moment, they're still in the process of ordering a part. But before this claim, the same tech came out for our dryer and he fixed that. It's been working fine since the repair, too. All in all, it's been a pleasant experience and I would recommend AHS.

The water was running in the bowl in my bathroom as something was broken in there. I submitted a claim online for its repair to American Home Shield. It was the quickest way for me and thereafter, AHS sent me a text that their contractor company will call me. In 24 hours, the contractor called and set up an appointment. The process was excellent and very straightforward. The plumber from The Lindsay Company who came to us was very professional. He knows his job and went above and beyond to explain most of the stuff.

We put in a claim for our dryer, and there was some little thing that had to be replaced in it. The tech had to get a part, and he fixed it pretty quickly. The dryer works fine now. We've been very happy with American Home Shield.

Initially, I had some problems with American Home Shield, but with the latest call, they handled it very nicely. I did it over the phone and they scheduled someone to come out quickly. They seemed very good. I filed a claim for my dryer. The heating element went out, and then there was a really bad squeak when it dries. So, the contractors were able to fix the heating element the first time, and then they had to order a part for the second. I'm waiting for them now. I'd recommend them.

I had the the house rekeyed through American Home Shield. The guy they sent was a nice guy. He called me by phone. He was not sure and he called American Home Shield, and they said they were gonna cover it. He was all smiles when he came and he did the locks out. He took care of it and they're all done. There was some stickiness on one of the doors but when he was done, not only were the locks rekeyed, but everything just works smoother and better.

I had ice machine problems and the guy that was sent by American Home Shield was great. I had a death in the family and he had to reschedule with me several times because I didn't know what was going on. Unfortunately, the ice machine didn't work for four or five days prior to him coming. And then, when he came out, it was working fine. It was full of ice. There was no repair but he was very respectful and did work with me when things were kind of rough.

I was supposed to hear from BestWay Mechanical last week because when the guy came in to check, he needed to come back another time to repair the issue but I haven’t received a call. We thought it was the water heater, but we're glad it wasn't because we got it with American Home Shield just a few years ago. There was condensation coming from the AC unit, and the really awesome staff person, Mike, came by and then checked to see why it was still leaking after we were sure it was good to go. He saw that a part of it was frozen. So, it would be best to turn it off temporarily for that to melt. That was the cause of the issue and he said that the best way was to come back in again to go ahead and repair that issue. Since it has been a little while, I probably need to call him myself. I was gonna call AHS or the contractor as well so they can come back out and get that situated.

I had water on the floor in the bathroom. I went over the phone to file a service request with American Home Shield. It’s never easy to do that. They could always make sure that I can talk to somebody in the United States. I can’t understand them at all. Also, for many of the things that I have problems with, they use Sears, and they are awful. They never get the job done. And they can’t schedule it at a time frame that really works for me. They are extremely uncooperative, too. And I was told one of the last times that there wasn’t anybody other than Sears that would work on my refrigerator, which it still has some problems. But I told them I didn’t want Sears, and they said if I didn’t use Sears and they didn’t have somebody else, then they wouldn’t service me.

The air conditioner was having problems. The guy that came out was nice and fixed it except it would still randomly have the problem. The lady in the office of the contractor company called me and was trying to schedule an appointment on a Thursday. I was off on Friday by chance. I told her that it was okay if the tech couldn't come on a Friday. She wanted to schedule the next Monday. I said that I have to go back to work and that I work out of town. I asked to do it on the 29th and she couldn't. She had the whole week ago with the schedule. She was super rude the whole time. In the end, I told her that my schedule doesn’t fit theirs. I asked her name and why she was so rude. She said a bad word and hang up on me. I didn’t know if she was having a bad day or what, but I thought that was a little bit extreme.

There was a leak underneath the bathroom and I called American Home Shield. It was on a Friday and there was a text message from Neely’s, the contractor, that they would come on Monday. The guy was great, very nice and professional. He said it was something that was loose upstairs in the bathtub that caused the leak to come through. It was a repair that he fixed, and it solved the problem. He did a great job and he figured it out quickly. I recommend AHS all the time and I tell everybody about them. I’ve been with them 15 years minus 2 months. I’ve tried somebody else and they weren’t good, so I came back. American Home Shield is the best warranty out there.

American Home Shield had IGD Plumbing come out for a couple of plumbing issues. The tub faucet and the shower faucet were leaking, and they were able to get things taken care of in a timely manner. They were professional.

I would recommend American Home Shield. I called them for the dishwasher that wasn't working. It's easier to call. The contractor from Brands Appliance Services was very good.

Our air conditioner stopped working. I went online to request a service with AHS and the process was easy. When I talked to their reps, they were very professional and everything was good.

The people who registered us to American Home Shield were great. They were helpful and got my thing taken care of. They were perfect. We had other companies before but they were not as good as American Home Shield. I made a service request when I had a garage door problem. The contractor who came was great. He was very professional, to the point, and sweet. He took care of the problem in a day. We had one more incident and we don’t know if it was the opener or if it was a glitch. But the garage door is working fine now.

There was a time when my washing machine would not spin. Submitting a claim online to American Home Shield was very easy and they got in contact with me in a day. The contractor was professional and everything has been good since they repaired my washing machine.

I called AHS when my air conditioner went out and asked them to send someone to check it out. The rep was okay and the contractor did well. The AC has been good since the repair.

I called American Home Shield when the refrigerator didn't work. The technician called and came when he was supposed to. He called before coming because I asked them to call before they were on their way. Overall, I didn't have any problems. It was all good.

Our AC unit on the second floor stopped working. American Home Shield sent Extreme Heating & Air and the fix was made. The tech was very patient, explained to me what the issue was, and he replaced the part. We had someone else come out who services our unit, and they said that it was the blower. But the tech said that it was not the blower. It was a small part. Right now, everything is working good.

I called asked American Home Shield and asked for the home to be re-keyed. The contractor came and did what he had to do and left.

Our second floor AC stopped working. I filed a claim with American Home Shield and found the process easy. I called the repair people to make an appointment the next day and they came to the house within the second or third day. I wish it could have been sooner though but being summertime, I'm pretty sure they're busy. When they did come, they were professional and courteous. They handled the issue pretty well. They were in here and out. The AC has been working good since.

I called American Home Shield for my AC and got a representative. They set everything up, gave me a work order number and we went from there. I requested who I wanted for the repair because I had a problem with the other contractor they have that didn’t come out. They had to work on getting me the one that I requested that had come out before. They got the contractor to come out and he did a good job. He repaired everything while he was here when he said he would be here.

VIP came out for the washer. On the day I called in for service, I had washed all the clothes. It was in the last load of clothes washing but for some reason, it started putting codes on the display. It had never done that. It was a locked position and it wouldn't unlock the door. I had a hard time but I finally worked the right system to get the door unlocked. I even tried to run the washer again to drain some of the water that was in there because I have a front loader and I had that option on the display as well. But then I went ahead and called American Home Shield. Because my daughter had some surgery and is here for a few weeks, I had to get whatever problems that might be taken care of done. I didn't wanna have to have to run out and do my laundry at some laundromat.

When I submitted a claim to AHS, it only took a day for them to send out a contractor. I was very much satisfied with that timeframe. The contractor sent by AHS was fine, professional and knowledgeable. The performance since the repair has been decent.

Two days after I filed my claim online with American Home Shield, Buckley Appliance came out. They came out to see what was wrong with my dishwasher and they submitted the information to American Home Shield. They ordered parts and Buckley Appliance came back out. Things have been working after the repair.

American Home Shield sent out Westaire for my air conditioner. Their guy diagnosed the issue and had to come out two times. The first time he came out, he said the AC needed Freon so he put Freon in. It worked for about three weeks. But all of a sudden, the AC started throwing hot air again and the motor started making a loud fuzzy noise. I called American Home Shield and they assigned another company, A&E. I thought that wasn't right because the first company that came out should be the one responsible for it. I called American Home Shield and they said I was right about that.

If I have a heating and air conditioning problem and I submit a claim with AHS, I'd prefer Quality Air HVAC Trust because they have been here on more than one occasion to handle my furnace and air conditioning situation. I became aware of them. Recently, I had a landscaper landscape my hedges and he clipped my Freon line to my compressor outside. It was 90 something degrees outside and this landscaper through his insurance, brought out his guy to work on the AC. But what he tried to do didn't work. In fact, I had about four people come out and try to fix the AC issue before I decided to call American Home Shield.

The contractor sent by American Home Shield was very good. On my most recent claim, we had an issue with the toilet. And for some reason, they were not able to fix it properly, but American Home Shield has been really good with that. When I do a recall, they’ve been able to bring the service provider back and try to get it fixed, so, I'm very pleased with the service. The claiming process was very easy. The first time around, when I tried to do the recall, I was not able to process it online. So, I called. But the second time around, I was able to do it. There was no problem.

We had a leak in the garbage disposal so I put in a claim online through American Home Shield. I got a text not too long after saying that they’d be in touch within 24 hours. I put the claim in late on a Friday, and the following Monday, I got a call from somebody. We had an inspector come out and he was on time, very professional and super quick. He let me know what was going on, and he actually fixed something else that was wrong with the pipe. We just bought the house so the previous homeowners did a little DIY stuff. He fixed another pipe, and then he installed the disposal and made sure it ran before he left.

My experience with AHS has been very good so far. We had some air conditioner issues. They ordered the wrong part and then they put it in and then they said, “Oh, that one is too light for the air conditioning unit.” So they had ordered a bigger part, the heavy-duty part which is the type that came out of it. But other than that, everything’s been pretty good so far. The contractors sent were good as well. Since they came out, everything works fine.

Normally, I call AHS to put in claims and when I call, their system is automated. I would love to be able to request the company that I want. When I'm doing the automated thing on the phone, their system would say "Hold on and we'll see when we can get you scheduled." The system would come back telling me who the servicing company would be, give their phone number and tell me that the company would contact me. Right now, there is no place where I can request which company I want which I would love to be able to do.

I called American Home Shield to request service on my AC unit. I had a very good interaction with the contractor from Relaxed Heating & Air. They cleaned up, so I haven't seen a mess. The air conditioning is working now. It's a relief.

When the pool was first opened, the heater wasn't working and then, all of a sudden, the motor on the pool started making a lot of noise. We looked at it and couldn't find a reason for it. It looked like it needed a repair, so we went online and filed a claim to American Home Shield, which has always been great. They sent Clear Water Pools out who called to say there were coming. I gave them access to the backyard and they looked at it and said that the motor was worn and was dying. They ordered the things they needed and they came and put them in. It was very easy and the problem seems to be all repaired and good. We have recommended American Home Shield to friends.

I’ve had American Home Shield for everything and they've been great. I submitted a claim online to American Home Shield for my air conditioning issue and their contractor was out the next day. He was on time and efficient. However, we're having issues still and the claim is not closed out. The techs are going through troubleshooting to see if a leak is what's causing my problem and to make sure everything is good.

We had a clogged drain that started at the washing machine. I submitted a claim with AHS and it was kind of annoying because it wouldn’t let me go forward until I paid a fee before I could even talk to a person and say what was wrong. So, it was really discouraging that I couldn’t discuss the issue with somebody. Then the contractor called and tried to make an appointment and we came to a day that was gonna be good for both of us, and they showed up on that day. Since the repair, the water goes down the drain and it doesn’t go all over my floor, so that’s a plus.

My AC wasn't getting cold. I like to call and talk to a real person, so I called AHS and filed a claim. The contractors they sent out fixed it but it took a couple of trips as there was more than one problem. So after they fixed it the first time, something else went wrong on the unit and they fixed it again. There were long delays, too and it was over 100 degrees and there was no cooling. Plus, it happened on a Friday and they were closed on the weekends so, I had to wait three days. And the technicians were really busy, so I had to tough it out through some hot days.