American Home Shield Reviews

Updated on 08/23/2019: Base off of my last experience with America Home Shield, I would not do business with America Home Shield ever again! This company is a joke! My a.c. unit stop cooling at my house. AHS sent out a contractor to my home and the contractor gave me a diagnosis of low refrigerant and I needed a leak seal kit. The contractor was insisted that AHS would not pay for the leak seal. The contractor tried to start the job immediately. I advised him that he would need to submit the authorization to AHS before I proceed. Later that day, AHS stated they had approved the authorization and all I needed to pay was refrigerant. I advised AHS that the contractor was trying to charge me a $79 trip fee to return to complete the job and $250 for the leak seal.

I filed for a repair 3 days ago. Contractor has not reached out or returned my calls to setup an appointment to repair a sewer pump. AHS keeps giving me run around that "we have to follow policy". So, here we are 3 days later, still no response from the contractor and the same BS from AHS. DO NOT WASTE YOUR MONEY ON A HOME WARRANTY FROM AHS!!!! WORST SERVICE EVER!

This review is only for this specific experience. Other experience have been much better. To date (6 week time period), their contractor, Suncoast AC & Appliances, has made 5 visits to fix our washer. It still leaks/pours water on the floor during use. The outsourced customer service reps for AHS have been absolutely no help. They are unable to contact Suncoast, unable to make decisions to help fix the problem, unable to transfer me to someone who CAN help, do not return calls that they have promised they would, and (Some) are very hard to understand because of their accent. Visit number 6 is scheduled for today.

Need to get English speaking customer service reps, had to repeat everything at least 2-3 times. I placed and paid for a contractor to come look at 7 ceiling fans in my house. They were very prompt with coming out to look and told us they would get back to us about what AHS would cover. We never heard from them, so I place a recall at the beginning of July and it's August and still haven't heard from the Contractor. The receipt the contractor left us said a couple of them needed light work. I tried contacting the contractor myself, by email and calling, and still haven't heard from them.

We have had American Home Shield for over 10 years and it is getting worse and worse. Our AC goes out EVERY single year, we pay our service fee AND other huge expenses (freon at about $700-800 a year, etc) and it is still not fixed. We now have been without AC for weeks and no end in sight as to when they will be sending someone out to fix it. I am beyond disappointed at how this is being handled and can not rightfully recommend this company to anyone. Their commercials stating if they can't fix it they will replace it are not accurate. Sadly.

Our range top microwave wasn't working. I went online to submit a claim to AHS and the experience was fine. The website was efficient. I was informed that I'd be contacted, and I was. It was all immediate. The contractor sent was fantastic. I also placed a call to file a claim for the dryer. They said it wasn't the dryer though. I needed to get the vent cleaned externally. So I had to call an external company to come and clean the external vent.

I had some faucet problems and I went online to file my claims with AHS. It was a new service to me and it went well. The service tech that came out was very friendly, professional, and when my Home Shield expires I would use him as an individual.

Everything went fine with my most recent claim with American Home Shield. They to got back to me rather quickly once I submitted the claim which was for plumbing with the hot water heater and the toilet. The contractor replaced something in the toilet and it got fixed, and they reset the water heater. They were wonderful and really nice.

American Home Shield was great. I made a claim online and it was easy as pie. The guy that they sent was wonderful. He diagnosed what was wrong with the AC almost immediately. He had an idea and he said, "Well, let me check this first because this is what I think it is." And sure enough, that was what it was, and he fixed it and it was great. I've never had American Home Shield, so I didn't know what to expect. I was actually totally surprised that everything went so smoothly. And I've already recommended it to two people.

I called American Home Shield over the phone and the rep I spoke with was good. I've used him before. The contractor came out two days later. They had to order the piece and they kept me informed. They called me when they were coming back and when the part would be ready. I haven’t had any more issues since the repair.

The rep of AHS contacted me to go over the benefits having the warranty. And I said, "Oh, since you're on the phone, I've been meaning to call you guys to schedule the rekey. I just haven't had time." And she said she could take care of it. The whole process was great. The contractor came out and changed the locks that same day I talked with the rep. So it was very smooth.

My air conditioner was broken and it was getting hot in my house. I submitted a claim to American Home Shield and the reps who worked with were professional. The techs from Southern Comfort HVAC fixed my AC and put the Freon. They did really good service. However, it would pay if the reps of AHS told me the full details. They didn't tell me that AHS didn't cover the full Freon. Instead, they told me that I was covered for everything. I had to come out another $165 and now I owe them 75 more dollars. That took me out of balance. I’m dissatisfied. I'm gonna tell everybody how they treated me.

I had a leaky hot water faucet and when I submitted the claim online to American Home Shield, I was given a time frame to expect the contractor between 8 o’clock to 10 o’clock. The rep from Prime Plumbing Services described the problem and showed me what the problem was but I didn’t get any type of paperwork receipt. So, everything went fine except for not receiving some type of documentation. The repair fixed the problem so, that was good. It was an excellent experience.

I was having an issue with my oven where everything was burnt inside. I called American Home Shield and they sent out TGM Appliance Services. They changed something in my oven but the same problem is still there. I called American Home Shield again and they will be sending out another company. I like this warranty company. They are good and fast. They do everything too.

I was satisfied with the entire service from American Home Shield. They did a good job and it was pretty easy to submit a claim on their website. I had to follow up on a previous request and I kind of had to dig around a little bit. I was able to find that on the website, but I was trying to do the same by calling the automated system which allows me to file new claims and I did not find any option to follow up on my previous claim.

I generally go online when I submit claims to American Home Shield since it’s easier. In my recent claim, the thing that runs the whole dryer burned out and the contractor just pulled the old one out and put the new one in. He was in and out in 15 minutes. I’ve never had a bad experience with any of the contractors who came out and I just renewed my contract with AHS.

In my recent claim with American Home Shield, the airflow pump motor went out and the contractor, Sure Temp Air, came and assessed the situation. The technician got the part that he replaced and was there the next day. He installed it and took care of it. He knew what he had to do, was in and out and did a great job. I appreciate it. He explained about the warranty and he was very thorough from beginning to end. He was excellent.

I filed a claim for an air conditioner that was making a lot of noise. American Home Shield's website is excellent because as soon as I pulled up my account, it said “Service Request”. I clicked on it and it said “What kind?” I clicked the air condition and it immediately popped up with a service and told me how much it would cost which I knew was $75. That was so good because it was easy for me to hit it and it went straight out of my bank account.

American Home Shield is responsive. Recently, my air conditioner had not been working properly so I called them to have someone come check it out. I was told that I would hear from the contractor within 24 hours and they called me within 24 hours. It was the next morning. The technician came in and looked at it. He was out there looking for a while and said I had a small leak. He fixed it and charged it, and we were good. It’s been an easy and straightforward experience.

The American Home Shield website was very user-friendly when I submitted a claim. Also, the contractor called within 24 hours, asked the specifics of the problem and then the technician was out within three days. He was great.

A&K Appliance Repair came out for the refrigerator and everything went beautifully. There was a weird noise coming from the refrigerator. I called it in to American Home Shield and the guy came out the next day. He found out what the problem was and fixed it. He was in there for about an hour and a half. He was a real nice guy too. He showed me what the problem was and told me what he was gonna do. As a matter fact, they said they were gonna get to me and that they’d call after a while. My icemaker is working fine now. It’s putting out ice.

When my refrigerator had an issue, I filed a claim with American Home Shield. I preferred to do it online as it was better than calling where the wait time could be improved. Then, AHS gave us Circa Mechanical. The tech could have come out the next day but that didn't work for me. So he came out on the first day I was available which was four or five days later. He arrived at the time that he said he would and he was polite and professional. He did a great job.

AHS is awesome. Their contractor, Severe Climate Control came out and replaced something on my air conditioner. The tech said the motor was running backwards because something wasn't working. Now, the air conditioner seems to be doing better. It can't keep up all the time but I'm not sure if that's the air conditioner's fault or the fact that we live in Houston and it's but I think it's working now.

A line got cut on our air conditioning unit which caused the transformer to frizz out. I submitted a claim to American Home Shield online. It was a Saturday and it was 103 degrees here in Texas. The air conditioning was kind of necessity so I ended up calling the contractor, A. R. T. Heating and Air, and they got back to me and were able to come out the next morning. The guy was very professional, nice, and efficient. He was done and he left in an hour. I really appreciated how easy the experience was.

Everything worked out great with my AC claim with American Home Shield. The AC was leaking and freezing up. I did my claim online and it was easy to do. New Vision Heating and Air came out in a couple of days. They did good. They knew what to do, got it done, and got the heck out.

I had a claim with American Home Shield for the refrigerator when the freezer broke. I filed it online and it was easy to do. The contractor from AAA Appliance Doctor was the same one who previously came to fix the oven and she did a great job. And both the refrigerator and oven have been working good, so far. They were done very quickly which was great.

When you flush the toilets, they wouldn’t stop running. They were acting funny and it was hard to get them to stop. I submitted a claim to American Home Shield over the phone and the reps were easy to deal with. The contractor came out at a reasonable amount of time. We had three different service people at our house because we seemed to have three things break at once. They were all awesome. Everyone that AHS sent us was good and the issues were fixed in 30 minutes.

I thought that the key change was included in our warranty, but it wasn’t ‘cause it cost us an extra $75. Had that been more clear, I would’ve done it a different way. But the guy came and changed the locks, and making the claim for it at American Home Shield was fairly easy.

The AC was not cooling the house and the pipes that comes from the unit to the house was frozen over. We called American Home Shield and the tech from A-US Air Conditioning Texas came out. He said that it was low on Freon and that we needed three or five pounds. It was like $200 and something for us to pay, so we paid for it. The tech was professional, quick, and he came when he said he was coming. Everything went great. But that was the third time that we've had that unit repaired and we keep making payments to American Home Shield for people to come out and sent them different each time. And then us having to spend that over $200 on the Freon in addition to it, I feel like we're slowly rebuilding a unit instead of getting it fixed or replaced.

The AC wasn’t getting cold enough and when I called American Home Shield, it was confusing to me because they said I had to pay upfront. I spoke to somebody and I was told I had to give them my credit card number before I even got an appointment. That made no sense to me. They said they would charge me for the $75 booking appointment fee. The contractor was fine and the guy, Doug, was very nice. He said that if I put Freon there, it would help it get cooler, but he said it wasn't that big a deal, so I just left it because I would have had to pay. American Home Shield only covers $10 a pound of any gases, and it was 60 bucks a pound, so I didn't even worry about it. AHS asked me if I wanted to extend but I definitely would not extend it.

I filed a claim for my air conditioner and the rep was great. I was satisfied with everything. The contractor came out in a timely manner and they did everything that was promised.

I couldn't be any happier with the company that came out and with American Home Shield. They took care of me. I didn't have to call or get upset. They did what they promised. The contractor was out the next day and the quality of work performed was great. The air conditioner seems to be working great now.

It was our first time using American Home Shield when the water heater was not heating water, and everything worked as advertised and as expected. Their process is pretty straightforward. Air Pro Master did their initial site survey on Friday or Saturday, and their team was there on Monday. They seemed to be equipped and ready to do the job. They had to go to Home Depot to get a steel pan for it to sit in because the plastic one that was in there was not up to code. They were back in about 40 minutes and an hour later, I was signing papers and they were leaving. Apparently, that was something that was supposed to have been noted in the initial site survey, but it was not noticed. The way it was explained was that the servicemen usually have more experience than the people who come out to the original site survey.

We had two claims with American Home Shield. One was for the water heater, which ended up needing replacement. The other claim was for a dishwasher, which was a Samsung, and apparently they’re not really good dishwashers so it was not replaced. I submitted the claims online and they got back to me very, very quickly. The contractor was timely and professional.

The contractor American Home Shield sent out for the dishwasher was really good. It took him like less an hour to fix it. The dishwasher had not been emptying and there was water sitting at the bottom. He cleaned out the hose and after the repair, the dishwasher was working good.

I submitted my claim online to American Home Shield for the air conditioner and the contractor came out within 24 hours. The guy was very good and he was able to fix the problem. He knew what he was doing more than some of the other people who has been out here. AHS was not very good about the other stuff. I haven’t had the AC on that much but it’s working nicely.

I put in a service request for my air conditioning unit and was able to talk to American Home Shield reps. The first rep that I talked to was not very helpful but the second one was. She had me on hold for about 15 minutes while she called around and found someone who could accommodate me that day. The contractor came and he was really good. He took the time to explain everything to me. He had to come back out the next day for an issue but corrected it right away. Now, my ac unit is working perfectly.

We filed an air duct claim online to American Home Shield and the website was easy to navigate. The contractor that came out was wonderful, polite, knowledgeable, and showed up on time. He got the job done in a timely manner. Everything’s working well now.

I went online to American Home Shield and made a service request for my air conditioner that was not blowing cold air. Using their site was easy, but it was only when I called that I heard from their contractor Marina Heating, Ventilation and Air Conditioning. Someone was dispatched after three and a half days. The technician had to replace an electronic component and the AC has been good. Overall, the warranty company got the AC fixed which was what really counted.

We had trouble with the air conditioner keeping up. It was kind of running constantly and not cooling to the temperature we set it at. Whenever we have a problem like that, we tend to file claims to American Home Shield online mostly. It tends to be easier. NorthStar Heating and Cooling came out for the AC issue and it went well. They were friendly and knowledgeable about what was actually going on with the unit. The AC is fixed and we have no complaints.

There was a leak in the unfinished section of my basement so I called American Home Shield, and then they sent the plumbers over, and they took care of it. They said that the pipe was super old and rusted out. So whenever water from the faucet would go down the drain, it would start dripping in the basement. They had to tear off a part of the drywall to get to that part of the pipes and it was on the other side of the wall. They had to cut out a big section of the drywall, and then they got in and they replaced it.

American Home Shield has been fantastic and the claims process is great. I had a claim with them when my stove cracked. A guy made the cut and then I had a guy install the new stovetop. AHS paid for it and it was amazing. Everything was great.

I like the way how the claims process is set up right now. I just go online and tell American Home Shield that I need service and what I need service on. They make it very easy to do and they have quick responses. They sent a contractor out when my washer wasn't working. They determined what was wrong with and they had to order the part. Then they came back within a week and fixed it.

When I came back on Saturday, after I stepped out for a couple of hours, the water was overflowing the pipe. I couldn't stop it. I don't know what was going on but the water kept on overflowing like the toilet was stopped up. I filed the claim with American Home Shield over the phone through a recording. I left a message and then they said, “Hold on.” I didn't get to speak to them until Sunday when I called back.

I filed a claim with AHS back in April. But the company was not able to fix the problem. So I called back and AHS said they would send in a second opinion. And I told the guy on the customer service that I had a certain unit that is called a water-based air conditioner, because they were sending somebody of regular air conditioners. AHS sent me another company, and that company didn’t work with my air conditioner. The guy was telling me, “Where is the other part?” I was like, “What do you mean the other part?” “The other part of the air conditioner.” “This is the air conditioner. This is all. That’s why it’s a water-based.” The guy didn’t have any idea what he was looking at. So I had to call back because he was saying, “No worries. I will call the company and I will tell them to send you somebody else.” That didn’t happen. So in those periods, it took another week.

The neck of the sink faucet that extends out of the sink portion was leaking down into the bottom of our sink and it was flooding our kitchen. I called American Home Shield and it was an automated system. I left my information and then, Tom called back from the specific plumbing company and he said he could come the next day. The contractors showed up early and addressed the issue. They worked quickly and they were friendly. Then, they said they fixed it, and we thanked them and they were able to get on their way. Since then, the sink has been great. There has been no issues so far, so we're really happy and glad that we called that in.

I was having an issue with my AC and the contractor said he would be here before 9:30 and he was. He was really professional and concerned. I’m 84 years old and he told me he wanted to try to get my air going as quickly as he could. He told me it was gonna be the next day because they had to order a part. The same guy called me back and told me when he got back to the shop, he found one. He sent a guy out to fix it, who worked on it a long time but he got it going. He did something to a thermostat and the AC is now going good. I’m freezing and I have to turn it way down. I would recommend AHS.

I prefer to call American Home Shield to file my claims. Their claims process has been great. DJ’s Appliance Repair came out for an appliance issue. The panel on the front of my stove went out. I didn’t have any power to the oven part of it. The contractor was very professional, very nice, very quick about getting in and out and not wasting a lot of time. He was great.

The ice maker in my refrigerator stopped working. Having the item work was vital to our day-to-day operations. I submitted a claim to American Home Shield and since the repair, the refrigerator has been great. Eight out of ten of the contractors provided to me by AHS have been great. I had an issue one time with my AC unit where one of the contractors came out, diagnosed it but didn't actually diagnose it. Smoke was coming out of the vents and he overlooked why that was the case. He was just gonna okay it afterwards. We would have to do a separate claim, which would’ve taken weeks.

Recently, the pool pump motor went out and the pump itself was throwing stuff back in the pool. I filed a claim for it online and I find that easier than doing it on the phone. American Home Shield sent Merced Pools and they are wonderful. American Home Shield needs to keep using them. This is the second time they’ve been out here and they did exactly what they said they were gonna do. They did it timely. Their office staff is so nice too. American Home Shield has been very good to me and I appreciate them. I have recommended them to many people. Everything other than the wait time on the phone when you have to call somebody is good.

I had a problem with my AC and American Home Shield sent a company out. It was supposed to be a 12:00 to 4:00 appointment, and they showed up at 2 o'clock. And in the text message, they said I had to pay for Freon, which was okay. It was over $10 a pound. The service guy showed up and said the coil needed cleaning and it wasn't covered. He put in two pounds of Freon and cleaned the coils. He wasn't there that long. That was a week ago on a Tuesday. During the day, it never would get cool in here. So, on Tuesday evening, I called American Home Shield. On Wednesday, Best Way Mechanical called me back and set an appointment up for Thursday.

We submitted our claim online and it went really well. A contractor came out within 48 hours and he was the best that we've had from American Home Shield. We've had another guy who came in and he was hard to understand. We appreciated this contractor. He came in on time and did his best to fix the appliance, and when he couldn't, he submitted it. American Home Shield was supposed to call me in 48 hours, and I ended up calling them after four days. Now, we're just waiting on the check for the replacement appliance we got.

I had a recent claim with American Home Shield on a water heater. I did it online on Friday and the contractor didn’t show up till Monday but he was great. A brand-new water heater was put in and since then, it has been working perfectly. The experience with AHS was fantastic.

The air conditioning unit wasn’t getting the house cold and I made a phone call to American Home Shield to submit the claim. There was some clogging in the discharge vent and the contractor cleaned that out. Also, there was a frosting effect because it was so hot outside and he had to adjust the humidity. He explained what he did and it was a great job. Since the repair, the AC has been good so far.

I try to do as many of my claims online. Sometimes if I need to add a little bit more it's quicker to call in. But the majority of them, I do online. And I like the new process because once you hit submit, it tells you who the person assigned to it. You don't have to wait. So far their contractors have been pretty good. The contractor that I'm interacting with, I can't tell for all of them, but I've been well pleased. Things have been taken care of in a reasonable time. I've recommended AHS my whole life. I've been with them now for 24 years.

The contractor came out the next day after I filed the claim for the air conditioning. He put a new part in and it blew out. I called him right away and told him that the thing exploded so he came back. He bought a new one and put it in. So far, American Home Shield has done very well.

I usually call American Home Shield when making claims and my recent one is still in the process of being completed. The air duct work has been analyzed and the contractor is in the process of doing the actual repair. I also had a previous claim for plumbing and the contractor was excellent. It took them an hour to fix the issue.

My electricity to one of my fixtures would not turn off and the technician from State Electric Company was very timely. He called me and gave me a heads up before he came, and he was very professional. He worked very quickly to troubleshoot and diagnose the problem and to fix it with minimal disruptions to other parts of my home. He was able to diagnose what areas of the home needed the power to be shut down on.

My air conditioning unit quit working. I called AHS for a service request and the rep I talked to was good. I was given a time on when to expect the contractors out and they met that expectation. When the tech from Myers Comfort Specialist came, he told me what he did to fix the issue. He knew what he was doing and the unit has been operating well since the repair.

The American Home Shield rep took care of my claim right away, and that was really important because it was over 100 degrees and my AC unit wasn't working. It was just air coming out. The fan seemed like it was working but it wasn't. The guy from Certified Comfort Heating and Air fixed it and he did a great job. Now, the cool air is working. I'd definitely recommend American Home Shield. The rep was prompt. He also answered his phone and text messages, so I was really amazed because I noticed that the people don't answer the phone and they don't text back if you text them.

I submitted a claim online to American Home Shield and Drywall Masters Inc. came out. They fixed the ceiling and did a patch. They did a very professional job and I appreciate it. The first time they came, there was a problem with the air conditioning and the plumber. I didn’t believe him then but the second time, a different person came and explained to me that the first one was right. So, we needed to check it. I’m satisfied.

My monthly service keeps raising and I've had no service calls, my last rate increase wasn't brought to my attention. I noticed it when I got my newest rate increase notification, and now it's even going up again. I wasn't informed I was gonna get an admin fee for cancelling, and I'm disputing that fee.

I wanted to cancel my account as I found a better, less expensive option. When I called, the agent told me there would be a cancellation fee. I asked him to tell me what the fee is. He said he didn't know but would look it up. He comes back to tell me that he canceled my account and didn't tell me the fee LIKE I ASKED. I've been a customer for 14 months and they're charging me $50. A supervisor will not pick up the phone. I've been "on hold" for over 45 minutes and I'm sure no one will pick up. ANY COMPANY THAT PULLS SOMETHING LIKE THIS IS AWFUL!!! There is NO reason to charge a fee. I never signed a contract and they sneakily must have put it in there.

Updated on 08/12/2019: AHS Customer Service is a misnomer. Their job is to waste your time asking the same questions OVER AND OVER AGAIN; tell you not to worry because they will help you; put on hold for at least 10 to 15 minutes to "check". If you ask for a supervisor, you can disconnected (I was twice) and when one of them says they will connect you, you are put on hold again for at least 15 minutes while they are "looking" for one???? Most importantly, their job it seems is to say that they have to wait for the company they assigned. It will be two weeks tomorrow that we have had no fridge and all I can get is that the company they assigned and who said they fixed the fridge but in reality did not, will call me AGAIN to TRY AGAIN sometime.

I purchased the ShieldPlus plan the day I closed on my new home. I called and set up autopay, extended the plan for 2 years, paid the first month fee, and thought everything was was all set. How wrong I was. The first service request I paid for was a Rekey to change all the locks. The contractor reached out to me within the time frame, which was great, but things quickly went downhill after that. He called to say he wouldn't be in my area until next week and that he'd call me. After multiple voices messages, texts, and general back and forth, we couldn't lock in a time.

Where to start? I was an AHS customer for about four (4) years. Despite being on hold for 54 min to 2 hours and 10 minutes, on average and on at least 12 occasions with AHS, I initially thought they were the best option for home warranties. That changed completely once our dishwasher stopped working. To make a very long story short, the very first repair person that came out to investigate reported to AHS that the dishwasher would need to be replaced. Instead of replacing the dishwasher, AHS forced us to call back and wait on hold for hours on end for months, while they continued to send different repairmen out.

This is a scam company, with the worst home warranty product ever. I got a warranty with them as part of my closing from my seller. The first day in, we found 2 leaking taps, one of which burst and starting running and flooding my backyard. I called AHS, and they had no emergency service. Asked me to log a service request, assigned it to a contractor, and the contractor that called me said that they can only come out in 4 days. Let the yard flood or go somewhere else for my repair. So I had to call in an emergency plumber on my own dime to fix that tap.

Pay for it yourself, or have this warranty, fight the company, show up for slow and inconveniently scheduled service times and still pay for it yourself. If it's expensive for them, it's not covered.

I have used AHS for my home for 2.5 years. I requested service twice in total. One repair (garage door) went fine, the second (faucets) was very bad. The contractor did not repair the leaky faucet but did leave a hole in my wall. He told me that drywall repair was not his area of responsibility but that a different contractor would come out within a few weeks to repair the wall.

I called on 7/1/19 to cancel my home warranty after noticing my rates went up $5 without any notification or approval. After this call I assumed my home warranty was canceled and I would no longer be charged. I was incorrect. I was charged in the month of August for this as well. Now I'm having to work with my bank to stop any future payments to this dishonorable company and will never do business with them again.

Update 08/16/2019: Do not expend good service from this company. I had to pay a service fee of $100 to get a technician to come look at my hot water heater. After waiting almost two days I found out that they could not find a vendor in my area.. so I had to arrange to have one come myself. I was told I would have my service fee reimbursed. Well here I am some over a week later and still not reimbursement of my service fee. This company will gladly take your money... but won't provide good service.

I had called for a/c service on Monday 7/29/19. The technician assigned, HVAC SVCS did not call me so I had to call them for appointment. When the came, he did not explain the problem associated with the a/c. He said it needed coolant, which is $100/lbs and I needed at least 9 pounds. AHS pays $10/lbs and I had to pay the difference. I had told him that I had this filled in mid-June by another technician and if it had evaporated in such a short time, there has to be a leak which should be fixed. Apparently, the technician did not recommend any such service but insisted on filling the gas to collect his money. The R22 coolant is available on-line for $390 for a 30lbs tank. AHS was told about this and their response on 8/1/19 was that they were waiting for report from the technician. 8/2/19, I called again - same response - waiting for response from technician. 8/5/19 - again the same response - waiting for technician report.

Came home from vacation to a flooded kitchen. The cause was a stoppage in the upstairs sink. Even with the water turned off sink was still filling up. Requested service and they didn't have a contractor available for 2 days. Stated the urgency of my repair. My bathroom was flooding! Finally after about 8 hours of phone calls, being placed on hold for several of them I was approved for an outside contractor. Most of their customer service representatives are out of the country and very difficult to understand. I was never informed my contractor had to call to get approval first. I was just denied reimbursement and they still charged me the $75 service call. I will now have to dispute the charge with my credit card company.

American Home Shield's online claims process was great when I submitted a claim for the air conditioner. The contractor came out after two days, and they were prompt and helpful.

American Home Shield sent Appliance Tech for our stove. Their service was excellent. They fixed the issue and the stove has been working good since they've been out. My experience is good.

I went online and submitted a claim with American Home Shield for the AC unit. When I signed up for their program, they recommended that filing a claim online was the best way. And it was a very simple process, so I really appreciate that. The contractors that they've sent were all positive. As a matter of fact, we had an issue where we had to do a recall, and they were very helpful. We had some questions and they gave us good advice about even dealing with AHS. Overall, I’ve been impressed by the initial contact process, and then coming out, and the communication. I’ve been very impressed by having the service. I just recommended them to a family member.

I submitted a claim over the phone to American Home Shield for an appliance and Lowe's Appliance Repair came within two days. I liked their tech's knowledge and he was great. Since he came, the appliance has been working like new.

I have AHS for a year now and I would recommend them. I recently called them for a service on my sink disposal and my interaction with their reps was good. The techs they sent out were also very nice.

I had an issue with the AC last month which was rated as one of the warmest months in record history. I felt sorry for the contractors. They were a little overwhelmed and Byron, the office manager I was working with, had so many people out on the road. It wasn’t his fault and it was fine. He was just very busy but since the repair, the AC has been great. It was a great experience with American Home Shield too and I would recommend it to anybody.

This is the first time I’m having a home warranty system claim and American Home Shield has been outstanding so far. It was about a couple of days after I filed the claim that the contractor was out there. I was surprised when I spoke to him, he knew that my air conditioning system is old. He put some dye in the system which nobody had never done in the past just to try to find the leak. The problem was it was low on Freon. He recharged the system so once the Freon will get low again and I call them back out again, hopefully they’ll be able to find the leak at that time and they can repair the system. The contractor did what he was supposed to do, did an outstanding job on it, and the air conditioning unit has been cooling since.

I had such a great experience with American Home Shield. My air conditioning stopped working. I was at home and just noticed things getting warmer. So, that night, I kind of did all things I could, and checked the breaker. I’d submitted the claim online. It’s my first time ever utilizing it too. So, it’s very much a convenient means of submitting a claim through the website overnight. I did it at like midnight, so it’s nice that I was able to do it at that time. The next morning, a young lady named Trudy helped me out. At first, it was kind of an issue because they would've wanted to send somebody out the following day, but here in the Las Vegas Valley, it's in excess of 100 degree on a daily basis, and I have a dog.

My claim to American Home Shield that I submitted online for my microwave went pretty smoothly. Their techs had to order a part but then they fixed it thereafter. Submitting this claim was easy.

The motor of my washing machine went out. I submitted a claim online to American Home Shield and found their online process easy to navigate. The contractor whom they sent was the guy who has worked on my refrigerators before and he was very professional. He knows what he's doing, gets in and doesn't spend half a day looking around. He replaced the motor but then once he did that, he found that the transmission was bad. That part alone was $473 so rather than fixing my old washer, AHS replaced it with a new one. Overall, I like American Home Shield. However, when I call, nobody amongst their reps can ever give much information about what's going on. It's like the ball is dropped. Still, once their contractor gets to my place, things move along well.

Integrity Plumbing came out because I just had a hot water heater put in there by a previous company, and it never really worked very well from the get-go. It just wasn’t working properly. And when you turn the hot water on, it would completely shut off. But I thought maybe that was just the way that it is now. Like I don’t know anything about that stuff. So, it just continued to get worse. I called AHS right away when it was not working at all. I submitted the claim like 2:00 in the afternoon, and somebody called me at like 11:00 that next morning.

The pan of my AC seemed to have water in it more often than we thought it should At the time, we were selling our house and the new owners wanted to have it checked before we closed that day. I went online to submit a claim to American Home Shield and they called me up. The tech they sent came out and found that nothing was wrong with our AC. They were quick and efficient.

I filed a claim through the website of AHS for our pool heater and it was simple. They got back at me within 24 hours. Part of the job was repaired and the other half wasn't fixed. So I am waiting for a follow-up from American Home Shield to finish off. Another vendor’s gonna have to be sent out to finish the project.

American Home Shield's online process is much easier than calling them to file a claim. The online thing is automated and my recent experience with them was great. The claims process was quick but the problem was with the people assigned to fix the issue. They were not available to come on Monday and it was too bad that the problem happened on a weekend. Other than that, the techs were nice and very professional. We were satisfied with their service.

I submitted a claim online for my AC to American Home Shield and their website was very straightforward. It was user-friendly, easy to navigate and it had clear demarcation of the products or appliances included in my contract. Once I logged the call, I got a communication from AHS' contractor within a few hours and scheduled an appointment within a few days. There was pretty good continual communication about when they were gonna arrive. They arrived on time and they were good. Since then, the AC has been working as it should.

Remy Appliance & Repair came out to service our dryer. It wasn't turning. And that claim was smooth. Everything was awesome. When submitting claims with American Home Shield, I have to do it online because trying to call is worthless. You either get some guy who doesn't understand anything or you wait on hold for 35 minutes. They're reading off a script. If you wanna outsource, at least let the reps speak English. All they wanna do is read off a script and say, "Of course, sir. Of course, sir." It drives me absolutely crazy. Their website is okay, but I'm not an 80-year old. If I was an elderly home owner in my 80s, and I had American Home Shield, and I didn't know a damn thing about computers, I would sit around on hold for hours trying to get my claim put in, especially if it's after hours.

We had a leaking toilet and we had a faucet in one of the showers that wasn’t functioning. When I was submitting the claim with AHS, I first tried to do it online. But every time I did that, it would not work because my phone number and zip code were screwed up. So, I called my claim them in then they asked me a bunch of questions that I had to answer. I kinda walked them through and after that, they said that they found me. So somehow, our phone number and zip code must’ve got input wrong when we bought the contract. But now the online thing should work because whoever I spoke with last time fixed it.

I submitted a claim for a compressor that broke and it took a long time. That's what I was unhappy about. It took seven days for it to get taken care of in the middle of the summer heat. I stressed that to American Home Shield, and they said it was in the company's hands. They were done with it. In other words, we had to wait on the company to take care of it.

Everybody at American Home Shield has been wonderful. I called for service for my air conditioner and their contractor came out the same day. The tech was a very nice guy and things have been all good since the repair.

The floor drain in the basement was getting backed up and not draining. I filed a claim online to AHS for it. That part was just easy. This last one kinda had complications, but somebody came out within 48 hours. AHS sent a third party instead of Wilkes Plumbing, and then they said that it wasn’t covered. The contractor said that they could put a camera down to see what the problem is and fix it. We did that, and they charged us $300 to just put a camera in there. They didn’t try to fix it. But I like AHS. They’re very easy to work with. With this last one, we’ve been having issues. But it sounds like they’re gonna work to fix it. They’re supposed to get back to me ‘cause they think it is covered.

My garbage disposal stopped working automatically and it got fixed last week. I made the claim online at American Home Shield and conveniently, the contractor lives three doors down. Now it's performing fine.

Everything went good with my claim for the water heater. Rapp’s Heating & AC came out to fix the small leak on the water heater and everything was taken care of on the same day. They were very helpful and quick with what they were doing. This is my second year with American Home Shield and I haven’t had any problems whatsoever.

I've had American Home Shield for a very long time and their service is not as efficient or customer-friendly as it once was, like when I tried to choose the contractor that I wanted to come out. It was Express Appliance that came out and it was very good dealing with the contractor when they first came out. But they are very difficult to get in contact with. They had to order a part and even though I got my parts in on Friday, they can't come out until Wednesday. I had called them Friday but they were closed. I called them back on Monday and it was very hard for me to get in touch with them. When I talked to the first person, she said, "Well, let me get you to scheduling." I've been without a refrigerator for a very long time. It's been at least seven days.

The AC was leaking on the outside and I called American Home Shield to file the claim. Other people had a difficult time but it was easy for me. Airmax, the contractor, came out the day after I called and the tech was great. He did a very good job and he was very thorough. He got it fixed in one visit.

I had a problem with an AC unit and when I submitted a claim with AHS, they sent out Simtech Services. They were very professional and very knowledgeable. It's been a week since the repair and so far, I haven't seen any condensation water come out the pipes. I just called them about that, so this is still an ongoing problem. Their tech told me that they were starting to close but he said he was gonna try to see if he could swing by. I don't want any more problems and I wanna make sure everything is right before it gets worse again.

On May 14th, I called American Home Shield because my stove went out. The information said somebody would call me within 24 hours. I got a call later that day and a guy said he would be out that Thursday. I specifically told him that was fine but I could not be here between 2:30 and 3:00. I told him to call me 20 minutes ahead so that I could make sure that if it was gonna be between that time, I could have somebody there until I can get there. He said that was fine.

I would recommend American Home Shield. Our most recent claim was for the AC and it went perfectly fine. It was very easy to do our claim online, and they also got back to us right after we signed off. They got right to us and told us who would be contacting us. The issue happened on a Saturday. So, they weren’t able to get back to us until that Monday. And then that Friday is when someone came out. He knew exactly what the problem was and he had the equipment right on his truck. It was like a tiny canister that he just had to replace. He was prepared.

I made a claim at American Home Shield over the phone at night and the setup was automated, which worked fine as it was very clear. I submitted on Thursday night and the contractor came out Monday afternoon. He was very knowledgeable and he explained everything that I needed to know. He also told me if I needed any more help, I could just give them a call.

American Home Shield called me back within an hour of submitting my claim online. The rep was very polite and she scheduled me right away. They sent out a plumber to repair a valve that was leaking. The plumber was great. We live in a gated community, and he was familiar with our neighborhood, so he knew his way in. He got right to it and figured out what the problem was, and he was able to solve it for me.

My refrigerator was not getting cold and it had something to do with the relay. I made my service request with American Home Shield online. To file a request is easy and simple. But to get a hold of someone from American Home Shield after that is extremely hard. I would usually stay on the phone for 45 minutes to an hour. Other than that, it's been a pretty good experience. For my refrigerator claim, Baker Appliance was sent out. I filed the claim on Friday and they came on Tuesday. They were great. I've had them there before and they were great then too. Now, my refrigerator is perfect.

I like American Home Shield but I couldn’t get through to a live representative and any time you call to speak to a rep, it’s someone who can’t speak clear English. It’s difficult to get across what I need done because they don’t understand. I went online and filed a claim for the leaking toilet and for the faucet in my other bathroom but the computer didn’t pick it up that way. It looked like it was only for one thing. The mix-up and it being not easy to file a claim online created the length of time.

I called American Home Shield when the air conditioner wasn’t cooling and the representative I spoke with was very good. This time, it was a good experience all the way around. The contractor came out the next day. It was real quick and the issue was something real simple. Something had to be re-taped and they also put a little Freon. The contractor was very nice too. That worked out really good. The AC is going pretty good now.

There was a plumbing problem and I submitted a claim to American Home Shield. It was one claim where two issues came in. There was a leak that went down through my ceiling and there was mold that we noticed in the ceiling tile from an empty room. The contractor was professional and he got to the problem right away. He looked at the source of the problem and looked deeper into it. It was one of two areas and it could’ve even been two different problems that caused it. So, he resolved one of the problems that was within the realm of his scope and that was good. He did everything he needed to do. He did it quickly and he explained it in such a way that I could understand what he was doing and why he was doing it. So, he even went beyond to help me understand what I needed to do on my end.

I’ve had a few bad experiences with some of the vendors that American Home Shield has sent out to us and I’m questioning whether or not we should continue with AHS. We had a plumber that was supposed to come out and he was absolutely the most unprofessional person. He messed up so many times and we filed complaints. I was told I was gonna get a refund for what we paid but we didn’t. American Home Shield refused. It seems like we’ve put in a lot of money for years to be able to have confident people come and work on our products, and unfortunately, we don’t. Recently, we submitted a claim online for the oven. It wasn’t working at all. The gentleman came and he said he fixed it but he didn’t. We have to buy another oven because I don’t want to spend another $75 to ask somebody to come out.

My drain was clogged up in the basement. I filed a service request claim with American Home Shield over the phone. A Water Solutions was out reasonably quickly. I had to schedule them according to my schedule, but they came quickly and resolved the issue. This is the second time I've used the home warranty, and they're doing an excellent job.

I filed a claim with American Home Shield for the air conditioner that froze up. I did it online and the process was very easy. The contractor got to me really quick. I called them on an afternoon, and they were here the next morning. So, it was a quick turnaround. The young man that they sent was really polite, courteous and did a good job. He explained what he was doing, and it was low on gas and took care of it, and it's working fine since then.

I called American Home Shield to file a claim for my AC. It took a little while for someone to come out ‘cause it’s the summer. It took actually two attempts. I had to call a second time to American Home Shield for them to try another company. Then One Source Heating & Cooling came out and took care of it. They resolved one of the main issues. The other ones, they couldn’t because of lack of accessibility to the furnace, but that’s not their fault. In general, we’re pleased. And we’ve been fixing a few things ‘cause we just moved in, and it’s worked out. So, our experience has always been good.

Our garage door would start to close when we would hit the button to close it, but then it would just come back up on its own. And we would have to hit the button a couple of times. We would have to hold it down. And then from the car, we would hit the button and it would go back up and I would have to go all the way in the house and around to be able to get it closed because it wouldn’t work with the button. And so, the first guy said the sensors were misaligned. It worked for a couple of days, and then again, it was doing the exact same thing.

We had a broken air conditioner and that same day, my wife called to file a claim. American Home Shield got the service scheduled in a timely fashion and the AC is working good now. The contractor was also very professional, clean and friendly.

Everything was great with the rep when I filed a claim. The technician took 1 day to come out and the quality of work was good. I have no complaints at all. He was very professional and very fast. He got the issue fixed right away and everything's taken care of.

It was dealing with my waterspouts on the outside of my house which were leaking water. Once I submitted a claim to American Home Shield, I got a response back from the vendor very quickly. That was a Monday and they were going to come in on Tuesday. I wanted the tech to come out on that Wednesday and he did. He was at my place for about 30 minutes and everything went well.

I called American Home Shield for my plumbing claim. The rep that I talked to was very helpful. She called the contractor and the contractor called me right back. They came out the day that they were supposed to come and found out what the problem was. Then they had to go back and resubmit to AHS to get it approved. We got approved so they called me to say that they’ll be here on Thursday. They were very nice.

My washing machine wouldn’t work and we filed the claim online. The AHS contractor showed up. He was very polite, courteous and knew what he was doing. He identified the situation and diagnosed it. There was a part that needed to be ordered with my latch and he went and fixed it up and put it back in. He was great. The washing machine’s been doing good.

American Home Shield sent out Sears when the dishwasher had a leak in the tub. They came out two days after I submitted my claim online. They had to order the new tub and come back to put it in. They got in there and did everything in a timely manner. They were courteous and professional too. It was great. Everything has been good with the dishwasher since then.

For the most part, American Home Shield has been pretty good. But for the last two weeks, I've been trying to resolve an issue and it seems like every time I call, either it's not getting resolved or when I call back and I speak to someone, somehow, we get disconnected. Then you would think they would call me back, and they don't. I call back, gotta start all over again, and somehow, it never always goes all the way to the end. I don't know why they don't call back when they have my number 'cause if I call back, I'm not getting the same person. That's been irritating to me.

I've had Kent Electric come out and this gentleman and I have gotten such a good rapport. I had to have him come in there three times because my tenant made complaints on things that this gentleman had gone in for and done already. I know it was not anything he was doing. It was definitely something that the tenant herself had to be doing. I'm trying to actually evict her. But Kent Electric is excellent. Mike always knows what's going on. He knows what I'm dealing with. I ask contractors not to make the tenant aware of whatever's going on. I'm the landlord and I ask them to speak to me, and Mike knows that before he starts any work. He would call me, let me know and ask if I'm okay with such and such.

The AC unit is working but it’s not working the way that it should. I kinda knew that they wouldn’t be able to do anything when they came out except give me ideas, and they did. The fan is doing a little too much work and it’s like sucking into my heat. I haven’t had the opportunity to implement the ideas that the technician gave though. He was very good and American Home Shield is good too.

I submitted a claim online to American Home Shield and the contractor was great. When they came, they diagnosed it, got the part, came back and it was done. It couldn't have been any better. Since then, the air conditioner seems to be running fine. One thing that I don't understand is that if the air conditioner goes down on a Saturday, the people they contract with do not work until Monday. I would think that if the contractors wanna be in their program, there are gonna be some things, that on May, June, July and August, they need to be available on night and weekends. It’s the same thing with the furnace company that's gonna be doing it in the winter. When you pay for the deductible, they would get my money, but then I gotta wait. Nevertheless, AHS and the service they provided was outstanding. The whole experience was good.

Our most recent claim with American Home Shield was for a non-functional microwave. The contractor came over, made a first assessment of what was broken, ordered parts, and came back. They replaced one of the door switches and the parts they installed were functional, but a day or two later, the microwave stopped working again. When they came back to do the second assessment, they said a transformer that had gone bad in a door switch had shortened the life of the other two switches and they would have to replace those as well. From the initial going down, it took three weeks but they fixed it.

My refrigerator freezer had stopped making ice and had gotten warm. I put a claim in with American Home Shield. Their local company, Advanced Appliances in Greensboro, came out. The tech determined that the fan that blew air across the coil was frozen up. He had to order a part. The good thing that I was really pleased about was he told me that if I go buy a small electric fan and put it in the compartment, it would temporarily solve my problem and it did. It took about a week and a half for the part to come in. During that time, the refrigerator and the freezer continued to work. It made ice and did everything that it was supposed to as a little tiny fan was sitting up in the top. I was very pleased with the results.

Everything was fine with the contractor that was sent by American Home Shield. I was impressed with how quickly they got out here. It was a quick turnaround. Their quality of work, professionalism, and communication were very good as well. I’m very impressed.

Our most recent claim with American Home Shield is currently open. It’s a plumbing issue. It was a sump pump. They replaced a sump pump. The representatives at American Home Shield were very helpful. The contractors did the job they were expected. They were very knowledgeable of what they were supposed to do. They were in here for about an hour. American Home Shield could find better contractors or people that don’t have me waiting for a week and a half before I get a callback.

American Home Shield sent A & L Appliance to service our dishwasher. The contractor was excellent. He was able to identify what the problem was and determine what needed to be done. It was determined that it needs to be replaced. We just finished up the replacement request last night. We've identified the item, and we got the email saying, "This is the people that are gonna be installing it for you and it's gonna be five to 10 days." So, we're just waiting for that phone call now.

We had two faucets that were leaking or not working at all. I called American Home Shield and their rep set up for us to have somebody come out. She said that she would set up a call to Clear Flow and then Clear Flow called and let us know when they were coming. The gentleman, Jose, that came out did the repair with his apprentice and they did a very good job. They fixed the problem and they were very pleasant and very knowledgeable. Everybody did their job and we had no issues with them. The last experiences with American Home Shield have been great.

I made a claim with American Home Shield for a washer repair, and because the repair was too expensive, they offered to replace it and they did. I did the claim online and it was very easy and very efficient. I made the claim and then they got back to me. The contractor called me. They gave me the time the technician is coming 30 minutes before they got there. Everything went well. I just got the new washer yesterday. So far, so good.

I was told that one of the coils in the AC had worn out, and to replace the coil, it would be $1500. To get a new system would be more than double that, so it was better just to get a new coil. I called American Home Shield and they instructed me on what to do online. It was fairly easy, and Airmax was here within five working days. They showed me the old parts that they took out and showed me the new part that they put in. They told me it would be done in three or four hours, and it was done before that time.

I was a loyal customer and had no issues with American Homeshield until it was time to cancel my account. I have tried to cancel my account since March of 2019 and was always told they will submit my request. Every month thereafter I kept receiving a bill, up until August of 2019. Mind you every month when I called I was told the same thing. It is now August 2019 and I just received a “nasty letter” claiming that my account is overdue $273.12 and it has been referred to collections. Now, I’m extremely upset & very unsatisfied with this company. I have even thought of eventually returning back to this company.

My refrigerator broke down on 7/25/19. AHS sent a repairman out on 7/26 but he was not able to repair the compressor. Second repairman came out on 7/30 and said the same thing that the compressor was broken. It took the second repairman 4 days to submit the diagnosis. Now on 8/5/19 AHS finally approves the repairs.

So my AC went down in the month of August, the hottest month of the year, mind you. I live in Southeast Texas so it's really hot + high humidity. I was told by American Home Shield that they would overnight the compressor that was needed to fix my air conditioner as I waited through the long hot weekend, I called Monday morning and was told that it was shipped using standard shipping and that there's nothing they could do. So now I will be almost two weeks without air conditioning with a six-month-old infant in a tropical climate. They buy all their parts in bulk at next to nothing prices, they cut corners every way they can and do not care about their customers, not to mention they obviously use a call center in another country because you can't barely understand them and there is no supervisor you can be transferred to. I am very unhappy with their service and will not be recommending this company to anyone.

So again, there is no solution and I wasted my time calling you guys because now they are saying I have to have my problem transferred to the Appliance department because the plumber said it’s not a plumbing or water issue. It’s something wrong with the dishwasher. 5 technicians already! Time wasted off work! Because you guys can’t just replace my dishwasher and keep sending technicians! The spot that you see that is cleaned is to show that the residue always reappears even after cleaning the inside of the tub. Again I have pictures to prove that there has been no solution and they are just transferring things back and forth wasting my valuable time from work and getting paid.

American Home Shield should be investigated by the U.S. Attorney's office for consumer fraud. The unscrupulous nature in which this company operates is an affront to any business model I have seen in my lifetime. False advertisement and customer fraud is their business mantra. Not only do AHS take your money on a monthly basis, they also charge a $100+ service fee for a technician to visit your property to assess the problem. Now here is where the scam comes to play! Any diagnosis the service technician renders that will put more money in his or her pocket and assists in denying, and or paying out claim is where AHS will follow. The customer service is blatantly hideous! Also, the so-called authorization department and the members of the staff should be brought up on racketeering violations.

My A/C unit went down on July 22nd. As of today August 5th they still have not made the necessary repairs and there still is no end date in sight. There is a lack of communication between American Home Shield and the contractor who has to make the repair. Considering the outside temperature is in the upper 90s this is not acceptable. If this was a furnace breakdown in the middle of winter you would be dealing with broken water pipes and unlivable conditions. Save yourself some headaches and find a different company for your home warranty.

If your AC goes out, be prepared for a long wait to get it repair. The contractor they use in my area are not the best, they came out three times and did not diagnose the issue correctly. AHS has to order compressors and it takes 7-10 business days, so they say, I am still waiting. It's not worth the hassle to go through all the red tape. Save your money for repairs. Complain all you want, but no one will entertain your complaints.

We submitted a claim to AHS for a hot water dispenser and City Plumbing came out six times to repair it. And then P&R came out and they said that the unit itself that had been replaced a couple of times by City was defective, that the thermostat was probably bad on it. And then, City sent another person out to replace, again, this is like the third unit. And so, hopefully, they're getting some kind of return because this all happened in two months. It's just been horrific. My wife was at home for 40 hours waiting for plumbers to fix one problem. This was like 11 visits, most of which by City. And so, my previous phone call with American Home Shield is I wish to have City never come to my home again. And when this problem is finished, I hope that that is honored.

Updated on 08/07/2019: I hardly ever make reviews but this time I had to. Stay away from this company. We were with them for 6 months. Called on an Air Conditioning emergency. We live in Arizona and temperatures were above 115 degrees. They expedited and 2 days later an inferior vendor came in from over an hour away. Nothing was fixed. When called again and expedited again another 2 days went by. You call and get India or Philippines. You ask for an American Operator and none to be found as well as supervisors. When you try to cancel 2 hours on hold.

I signed a contract with American Home Shield about 3 years ago. In the summer of 2017 I called them because my AC unit needed service. It takes a long time to cool my house. American Home Shield send a AC company to work in my unit. They came and did a visual inspection and left in no more than 10 minutes. The next day they sent a recommendation that my AC unit needed to be replace. American Home Shield charge $100.00 for the service call; I call AHS the same day and complain that they did not troubleshoot the problem with my AC and that I refuse the charges. They sent a different company next morning, and without even looking at my AC unit they sent a report to AHS that my AC unit needed to be replace. AHS did not return the $100.00 because both companies did the same report.

A drain was clogged so I sent a claim to American Home Shield online. It went very easy and they got back to me in the next minute. Then somebody came out and fixed it. The tech knew what he was doing and he was professional. He did what he had to do, and left everything working fine. So it went very well.

The online process at AHS was easy. The contractor came out the first time after 3 days and it was still having a problem, so then he came out again. They were very professional. They told me everything they were doing and everything they replaced.

We've been having some issues with the icemaker. We submitted a claim to American Home Shield over the phone and most of time, they have been very proficient in getting somebody here, but it took Sears forever to come out. When we had some issues with the dishwasher, American Home Shield used Platinum Services for that and they were here within three or four days. But Sears has taken three weeks on this icemaker. They must cover a larger territory or they're limited on their service people, so they told me they were scheduled out in two weeks. But all of the people that came the house were professional. When Sears came in, we thought they repaired the icemaker, but it ended up not being repaired. We had a water leak, so that was not good. They ordered some parts, and the parts got here. And now, we’re on a recall and hopefully, it’s gonna get repaired on the third team.

We had problems with the toilet not flushing and a leaky faucet. Filing a service request online with American Home Shield was extremely simple. 2 Sons was able to come out the next day. They were really good. They were professional, efficient, and got the job done all in one day for the original fix. The next one was a situation where it could be one of five flappers that would be installed to fix it. And it didn’t happen to be the first one that the guy brought, and it was the second one. American Home Shield did a great job and they're very efficient. They’re great for homeowners who are on a budget.

Sometimes our experience with American Home Shield is okay. Sometimes, they make us wait 'til the next day or two days after before we get service because they have some rule that they can’t come out really quickly unless we have to pay extra. Even so, the motor of my air conditioner went out recently. My husband submitted a claim online to American Home Shield and the contractor whom they sent was very nice.

I’m having a power issue in my house. The air conditioner comes on, the whole power in the house drops down and shuts my electronics off and everything else. I called American Home Shield and spoke to a representative. She was able to help me just fine. She rescheduled some appointments, which I have already called on. So, things are moving along and the process was very easy. The contractor has been out here once so he was kind of aware of the issues. He also called and he is gonna be here at 3:30 today. He is gonna run a few more additional tests.

I had electrical problems so I called American Home Shield to file a claim. It was fine with the rep and the contractor they sent out was nice and respectful. He fixed the issue. Everything has been fine since the repair.

My experience with American Home Shield started out bumpy. Our air conditioner went out and when I called, we were assigned to a local entity. They said that we would get a call within 24 hours but 24 hours came and went. I even called them three times and those never went to anything. I tried to leave a voicemail but the voicemail was full. I left at least two voicemail messages and sent a text message. But I never heard from the initial person that we were assigned to. So then I called back to American Home Shield and they assigned us to a new company. That company called us within two hours and were out the next day. The technician was here for 30 minutes at the most and in that time, he talked to us, did an evaluation and then waited to see if the system was working again. He resolved the issue and gave us good advice. He was very good.

I submit my claims online and the process is great. The contractors are usually great too. I had a bad experience a while back with an appliance repair and it was so horrible, but other than that, all of the other contractors I’ve had over the years have been great, so the odds are good. When my air conditioner wasn’t working, the contractor they sent out was wonderful.

I submitted a claim online to American Home Shield and the process was streamlined, very clean and quick. The contractor contacted me within two hours and they came the next day because of my schedule. It was my request but they were ready to come any time. They were fantastic, very efficient, quite quick and I’m very satisfied. There was a leak and the faucet needed to be changed. Since the repair, it has been great so far.

The AC unit was leaking water from the side of my house so I opened the claim online and a lady from AHS called me to verify the time and date, and everything was simple. The contractor called me about 30 minutes before showing up, and I just let them know that my roommate was gonna be there and that it was all good to go, and they did the work and left. I called them and the contractor said he unclogged some kind of piping. He placed like Clorox on it and the issue was fixed.

I had a loose toilet and I called AHS to submit a claim. It was very easy and the tech arrived the very next day. In fact, the contractors of AHS always come quickly for me and I only had one issue with a company prior. That was back in the winter months when someone didn’t come quickly. But I dealt with American Home Shield and they were very gracious to me in resolving that problem. For my recent claim, the tech who came out did exactly what I asked him to do. The tank and the commode were loose and he checked to see if there was a leak, but there wasn’t. So, he did exactly what he was supposed to do. That same guy had been to my home before, so it wasn’t anybody that I was unfamiliar with. That staff is really good, too.

When I bought my policy with American Home Shield, I was very careful. I had been in the insurance industry for 25 years and I know about contracts, exclusions, and conditions. I have three air conditioners on my premise. Two are in the main house. 90% of the homes on the west coast have casitas which is right on the property. There is no separation. All my utilities are paid through that unit. I asked the individual from AHS if that was going to be covered and she specifically yes. That was why I took the policy with them.

My air conditioner wasn’t blowing cold air and it took AHS a week to send someone out. And the problem wasn’t fixed. We had to get a second opinion. The second opinion guy came and gave the same opinion, so I don’t know where they're going with it now. Nevertheless, the last experience with AHS was good. I’ll recommend them.

The motor of our air conditioner went out and the contractor that American Home Shield sent was very pleasant and very knowledgeable. It took him about an hour to resolve the issue and the air conditioner has been doing okay.

I called American Home Shield because the refrigerator has been a headache for a while. Many repairmen have come and tried to fix it. I was confident that Craig from Allen Appliances would be able to do it and he came last Wednesday, which was the 31st of July. He put in a new compressor. He said to give it about 12 to 15 hours and it would cool nicely but it is now the 6th of August. I’ve given it plenty of time and the temperature is still 55 to 60. So, the refrigerator side is still not safe to use and we are keeping milk and perishables in our other refrigerator. The problem has not gone away. I have not called Allen Appliances because I’m going out of town tomorrow. I will give them a call next week but I did speak to one of the representatives from AHS so they will schedule the appointment again. They were very nice. I will recommend AHS because they’ve always been helpful.

We had a bad breaker and American Home Shield sent Cutting Edge Technologies & Design for it. We usually submit claims to American Home Shield online and it’s fairly simple. And also, I haven't had any problems at all with the contractors that they've sent.

I called American Home Shield to submit a claim for leaky toilets and I was supposed to get a call within 24-48 hours but I never got it. So, when I called AHS back, they said they would get right back with me. Within 5 minutes, they gave me a call back and said that it would be scheduled for the next day. I finally got it serviced and the contractor was great. He told me a lot of stuff about it I didn't even know about. Since then, everything seems fine. We were able to use all the toilets.

American Home Shield's representatives have been very good. I’ve had them for a number of years. I recently filed a claim and AJ’s Appliance Repair came out for. They were very good people. The contractor was very polite and knew exactly what he was doing.

I submitted a claim online to AHS and the process was pretty good. I like using AHS. They are very responsive, so it’s been fine. They got a decent website too. So far, the contractors have been good as well. The refrigerator contractor was a doozy though. They were about to buy me a new refrigerator, but the last change he made the third time he came out fixed it.

I had an issue with the AC unit because the handler unit in the garage was going bad, and that was a 24-year-old unit. But American Home Shield said as long as it can be repaired, per the contract, that’s the only thing they were reliable to pay for. I ended up getting a new unit because the guy said, “Next year, you’re gonna be doing the same thing again and you’re gonna be out of $1000 ‘cause you have to put more Freon back in it.” He also said, “It’s a 24-year-old unit, so I wouldn’t keep putting money into something that’s gonna keep repairing. And you need to put that money toward a brand-new unit.”