American Home Shield Reviews

Water was coming out for days and I’m glad I had a drain so it can just go down the drain. My daughter called it in to American Home Shield and the guys from Rockland Plumbing came. Some of the guys said that the thing was leaking because it’s gotta be 18 years old. They were very nice, courteous and polite. The guy explained to me what he did and what was going on. One of the men came up to my bathroom and turned the water on and got the sign up. There was a lot of rust in my pipes that I didn't know about. He told me not to turn it on and I told him I won’t have to turn the water on at all. He told me to just wait till today to turn it in and when I did, the water came out clear because he had run all this rust out.

The contractor did a great job with the AC. They had to replace the motor because it wasn't working. They had to oil the pipe that goes through the drum because it was all rushed through. They replaced a bunch of stuff and then did some maintenance on it. Everything's working fine. It’s a small unit compared to the size of the house that I have. It’s functioning, but it’s not cooling. They told me that it’s working as well as it can for the size of the house. But I'm going to discontinue American Home Shield because I didn't realize that it was just a warranty and it wasn’t a homeowners insurance. So I'm gonna switch to a homeowners insurance plan that will also cover my utilities.

The original time I had Complete Air come out, my AC had issues. It was leaking. I've always had a leak around. I don't know where it was coming from, but I've always had some type of leak so we had a towel down there. So, we had them come out. Their guy looked at it, and he said that our drainage pipe was clogged and that we needed to have it cleaned really well. I said okay, but he said that the maintenance plan wasn't covered under my insurance. That was gonna be something that was gonna cost extra. So, I called up American Home Shield to make sure and they said that certain things wasn't covered under my policy. The guy went outside. He said that it was a contact that was messed up as well with the AC. They had some ants in it. So, he had to replace that. But they said that because it was outside damage or something to do with the insects, I had to pay out-of-pocket. I had to pay $100 and some for that.

The service is really good. I'm a real estate agent. I sign up a lot of my clients with American Home Shield because they have a good reputation and we have had good luck. Also, after we purchased our home and the residential warranty agreement expired, we bought it again for this year. We're satisfied with it. I typically, submit requests online and it's very easy. When the man from Sears came for our appliance, he was informative. He had to order a part and then he contacted us when we received the part through the mail and scheduled the appointment to come back. Everything went very well.

The faucet wasn't delivering hot water. It appeared as if it was the dual hot water valve to the dishwasher. I tried a bunch of different things and thought I eliminated it. It takes a long time for the hot water to get through the pipes. That's why I tested it a few times with what I thought was cold, but it never got hot. However, in two seconds, JR Plumbing figured out that the hot and the cold were installed incorrectly a long time ago. So, the tech just flipped the lever towards the opposite direction, and the hot water came on. There were two gentlemen. One was in training. But they seemed to know what they were doing, fixed it quick, and they were out.

The air conditioner wasn't working and it was creating those ball of ice outside. The contractors had to go down at the furnace in the basement and add a part. They were great. They would probably save money to just have replaced it because my air conditioner units are very old. But if I continue having problems and they need to send somebody else, we'd love to have them back because he was very professional.

Something was wrong with the garage door and the technician came out on a Friday. I ended up having to call them because no one had given me a call. I explained to him that the garage door wouldn't shut. It was just standing open and the weekend was coming. They ended up sending somebody over that afternoon who fixed and repaired it. Everything seemed great with American Home Shield.

R.H.A. Heating came out on behalf of American Home Shield for my AC claim. They are the best company AHS has sent me. The tech was so polite. He took precautions against the pandemic and had covers on his feet. He made sure that we were comfortable before he left and came back to follow up. Everything was immaculate. Having AHS has been very beneficial for us. I've recommended them to a lot of people. All my family members have Home Shield.

I called American Home Shield for some plumbing issues and Lindsay Company came out. They were good. The plumbing is working now and it's okay. I paid the garbage disposal from out of my pocket and it was $220. The only thing is American Home Shield is saying the garbage disposal cannot be reimbursed.

The AC was broken and the request was put in. The guy from Perry Mechanical came in. He diagnosed the problem. He said that the problem had to do with a line set leak and he told AHS about it. Then AHS came back and told me that the line set leak was not something that would be covered as part of my warranty. So they told me that I needed to go out and find my own contractor to fix it. Then I had to go find somebody who would look at the problem. This guy told me that there was no leak in there and that it was just a simple blown capacitor. He went ahead and replaced the capacitor.

Submitting claims to American Home Shield on the phone has been terrible. In the couple of times that I've called, I was on hold for almost 30 minutes before I was able to get a customer service person on the phone. Once I had them on the phone, it took another 20 or 30 minutes just to get my claim finalized with them. That's way too time-consuming and it needs to be streamlined. Still, submitting online has been fairly simple and AHS gets somebody notified fairly quickly.

We had a stoppage in our sinks. Ray Stovall Plumbing repaired it, and it's working very well now. The tech was on-time and he was very safe. American Home Shield was easy to use, and we got the help we needed.

I had to rekey the whole house and the Realty Rekey came out. The tech showed up a little bit early but let us know he was on his way. He was wearing a mask when he came. It was great. Overall, my experience was real good. It was easy and prompt.

Alliance Overhead Garage Doors came a little earlier than the time they specified and they were good. The guy wore a mask and he did his own thing. He sanitized and kept his distance as well. He told me the details of what was wrong, took care of things efficiently and went on his way. On the other hand, trying to book the appointment with American Home Shield online was a little hard.

Our AC would only work when temperatures were low. When we started hitting 100-plus degrees, it would stop working and kept cutting out. I submitted a claim over the phone to American Home Shield and got assigned a certain company. It's been the second time that the company they assigned his come out for me. The first time, they replaced the motor of my air conditioning unit. That stopped working again so they came out again. The techs said that the unit had been charged with too much Freon so they brought out some of that for me. This has been the fourth time a tech has been out for our AC though. If it keeps cutting out, I will invoke AHS's free replacement. So far, things have been good with Home Shield. They always treat me nicely.

The last claim was about an oven. The contractor did not give any information about it but they took it and installed a new one. The problem was with American Home Shield. When I called to request service, it wasn't a huge issue. Because of the coronavirus, I understand they are having less number of employees working for them. It was a long time waiting time on the phone for somebody to answer. The problem was when I called to request service, they said that they were gonna send somebody to fix the issue. A local contractor came and he told us that the oven could not be fixed. It needed to be replaced. He said it was going to take American Home Shield four days to replace it and it wasn't the case. The days went by and nobody called or emailed. It took us a long time to receive the email.

Our dryer was not heating. I went to the AHS website for the claim and the user-friendliness was excellent. Per contract, we were to be contacted by a company in 48 hours. Chris' Appliance Repair came and they were excellent. The repair helped greatly so I could dry my clothes. It's been great so far.

Our refriegrator wasn't cooling so my staff called in a service request. We have a number we call to use our warranty. Ark Appliance was our contractor and they were good. Our refrigerator has been fine since. Overal, I didn't have any problems getting ahold of American Home Shield, getting a follow-up, or getting them to do what they said they were gonna do.

Sears came out and they immediately found what the problem was and fixed it. They had masks on and gloves too. The heating element had gone out. They had it with them and they replaced mine. In less than an hour, we were up and running again. We're very happy with Home Shield. I got it last year and had to call them this year a couple of times. I like them better than I do Fidelity National. They just have to be more courteous and professional about how they go about things.

Our recent claim with AHS went beautifully. Sam, the owner of Rainbow Electric, came out at least three times. One time, we hired him separately to do electrical work. He was very efficient. When he says he's gonna be here, he’s here. For our personal work, he was reasonable and he did a good job compared to some bad electrical work we have had done. So I really appreciate him.

The whole AC unit didn't work and wasn't producing any cold air. I submitted a claim with AHS and the process was really simple. It was very hard to reach any actual human on the phone and I was on hold for an hour and a half. But online, it was pretty straightforward. Aside from that, the techs they sent out were very prompt. They got back to me right away and came out quickly to get my AC fixed.

My dryer wasn't drying. It had a lot of built up lint. I called American Home Shield to request for service. J & B Appliance came out and opened up the dryer. They saw that it had a bunch of lint, and they cleaned it up for me and took care of it. They were totally professional and they did a great job. Everything's great. I'm extremely happy with American Home Shield.

Flori Associates had to change a garbage disposal. They were very good. American Home Shield could lower their price but they're doing a great job.

I had an issue with the ice maker in the refrigerator. I made a phone call to AHS, submitted a claim and everything worked out great with the rep. The contractors came out and fixed it. I also made a claim with the washing machine. Everything is good so far with American Home Shield.

I had First American Home Warranty before and I could never get them on the phone although it may be a Coronavirus thing. I just got aggravated with trying to get ahold of them. Then I saw American Home Shield advertised on TV and went with it. Recently, there was a leak in the bottom of the tank where the water comes in and out with that little bolt area. It connects to the tubing for the water to drain in and out of the toilet. That was all messed up, weak and corroded, rusted. The guy from Air Pro Master came and he replaced all the bottom of it. He made sure there was no leak before he left. It was a good service.

Home Shield seems very prompt in getting someone out to resolve our issue. So, we're pretty satisfied with them. Then the provider they sent out for an electrical issue was very attentive to our issue and problems. When they first came to the door, they told us who they were and they had their mask on. We kept our distance and let them do their work. They just stayed right where they were working. Then all of a sudden, it stopped working. The company came when they called and they fixed the issue. It seemed that they knew exactly what was going on with it and the issue was corrected within an hour. Hopefully, they got our issue completely fixed this time.

The back part that keeps the refrigerator cool went out. Then on the stovetop, I have a smooth-top and it had spots that were popping out of it. That caused it to have little holes in it. The contractor got me a new stovetop then they put in a new part in the refrigerator, and both seem to be working just fine. The technician was very professional, wore a mask, didn’t tear my kitchen, and cleaned everything off when he left. He was excellent.

I would have not have given them even one star if possible. I had a leak of unknown origin as well as A/C failure. The restoration people were helpful. But here I am 10 days later, half walls in many areas, water meter still running and I can't get a response from American Home Shield. I was just on hold, but gave up after 2 hours and 15 minutes. The plumbing co. came out and said they had fixed the leak. The water meter was still running.

On August 21 we suffered a complete Air conditioner breakdown, we called AHS immediately. Three days later a technician showed up and explained that our a/c pump had burned out. Since our system is older, he said finding a pump would be difficult. That day he said he called AHS with what was required. A week passed and no word from AHS, at this point the outside temps were over 100 day after day. We called AHS and could never get through, their recorded message said the wait times were over an hour. We had left several messages. After a week and a half, they called and said they found a pump, the tech would pick it up. Two days later the tech showed up, wrong pump.

My air conditioner stopped working. They sent out a technician who stated,"you're going to have to remove the roof for me to get to the ducts." Wow... after two more technicians with three different diagnoses, AHS denied the claim stating it was "misuse of the system!" How do you misuse the system? We turn it on and off, and change the air filter regularly. These bootleg technicians come out, take your $75 service fee then report the system as "unfixable", "misuse." Also, if you have any issues good luck waiting on hold for 1 hour. They answer the phone right away when you're signing up but not when you need something fixed...Stay clear from AHS.

Every time we filled a claim with this company there was an issue on their part with service. The last straw was an incident that occurred when our A/C home system went out. Living in Florida there was no way my family and I were going to suffer in the h

AHS has been pretty good. I knew what they didn't cover from the get-go. I knew what to expect that would be covered. Every time I put a call in, within 24 hours, it's addressed. Recently, I had a leak in my system and it was because of a clogged drain. J G came out and unclogged the drain, and it was fine after that.

By far the worst experience ever. I have been without AC for over two weeks. I have been lied to numerous times. They sent a technician, he diagnosed and the requested a second opinion. Still no AC. Every time I ask for a supervisor or manager, they never call me back. My work order wasn’t marked urgent as it should have been at the beginning.

The contractor that came for our recent claim regarding our AC was professional, very informative and fixed the problem quickly. We haven't had any problems since. American Home Shield is very professional and has wonderful expertise and pool of professionals to meet your every need. They have been wonderful every time I've used them. I've used them twice. Everyone that they've referred has been very professional. They've gotten the job done and they've come out expediently. They've been there quickly and have contacted the same day. Their references have been really good, so I'll continue to use them.

So far so good. American Home Shield is probably the best thing close to an extended warranty. I have put in two claims and both of them have been fixed. Recently, I put a claim in. They said this person from this company was gonna get in contact with me and they called in two days. They got this guy to come to my house but he didn't even have the proper tools to do the job. He had to use my tools to finish the job. At one point, he had to leave to get a tool that he forgot and came back. With Home Shield, you pay a deductible of $100 then you pay $40 a month. If I'm paying $100 deductible, the gentleman should do the job. I had to help him with the washer, like lift the washer up from the laundry room and put it in the garage so he could work on it. But the washer is fixed now. It's running really good.

I had a claim where American Home Shield sent out Lone Star Water and they replaced the faucet in the bathtub. That was fine. We also had some issues with the air conditioner as it wasn't cooling properly and was providing humid air into the house. A technician came and looked at it but didn't find anything. But later that night, the air conditioner leaked and caused damage to the ceiling in one of the bedrooms. Two days later, technicians came back out and fixed what they should have fixed the first time.

When we renewed our home warranty last year, we got a discount of $150 for renewing it earlier. So, we took advantage of that. But then, AHS billed us for the next three months, telling us we owed them $150. And it took four phone calls to resolve that and we finally just threatened them to put a stop to the issue. It made us hesitant to retain their service and we didn't like the cost anyway, but getting the discount was really helpful. And we haven't made up our minds if we're going to go through that again. But, we've been very happy with the service provided and we have not been disappointed with it.

Previously, we had a problem with a bathroom heater that Home Shield wasn't able to fix. And then, for the stove, I called and talked to a person. It's hard to understand Home Shield reps, but that person I understood well. It took a little while because the first set of parts that came didn't fit. The stove is an older unit. But they finally found the right part. It's working just fine now.

The faucet underneath was leaking. I tried to tighten it up myself when I first moved here and get everything fixed, and it just wouldn't tighten up. So, when the gentleman from Bill's Plumbing came out, he diagnosed it a little bit more and found out that the washers and stuff were rusted. He put in a whole new upper faucet. I didn't want the generic one because it's a custom home so I purchased the upgraded one and he came in and put it in with no problems. But when you go to take the nozzle of the faucet and turn it off, it sometimes leaks. So, you have to wiggle the handle in order to make sure that it's not leaking. Because if you just push it up, it seems to keep leaking. I'm hoping that would eventually go away.

The electricity was out with one side of my wall and I filed it online. I was trying to complain about making me pay $100 before AHS would let me know somebody could come in and fix it. I didn't agree with that. AHS sent Alejo Electric and fixed it. The technician was very knowledgeable. He made sure that he just didn't run a diagnostic and not actually check the outlet. It went great. They repaired it the same day.

My daughter has Home Shield and she suggested I should get into it so I signed up my rental home and now, I have my own house signed up as well. I had claims for the plumbing and the air condition on the rental home. The plumbing claim was okay but I had a terrible time with the AC claim because it was on a Labor weekend. The contractor was short-handed and my renter had to wait four days to finally get the AC fixed. I wasn't happy about that. But Home Shield helped me a lot when I had issues contacting the contractor. They did what they can do. It just happened to be the wrong time and it was hot here in Nevada.

AMP Mechanical has been very patient. They've been out a total of three four to five times. The first time they came out, there was a pin broken inside of the valve. They fixed that, added some leak stop and put in some refrigerant. Then the second time they came out, they did the leak stop again, put in a little bit more refrigerant the next couple of times. Then this last time he came out, he said that there was a wire that had broken, and he repaired that. He’s very courteous, very professional and explained everything perfectly. Right now, it's good. When I have been having problems, it worked well for the first couple of weeks, and then it kind of went back to that blowing out warmer. It's not cold air. The temperature gets hot in the house, it cycles and doesn't turn off.

The door didn't go down anymore. I filed a claim with Home Shield online, and then #1 Garage Door came out. I was satisfied with their service. The garage door is now working like it is supposed to be. The repair helped a lot.

In the past couple of months, the experience with American Home Shield has been terrible. It's been a very frustrating experience. We have a claim for the wall AC unit since the second week of July which has still not been closed. It's such an extreme hot weather in the past couple of months working from home and waiting on the claim. The contractor came out and recommended the replacement of those units. I was told at least five, six weeks ago that the order has been placed and the equipment will be delivered to the contractor in a work place which never happened.

Home Shield's service is very valuable because both of my claims were for my AC unit. Recently, they sent out Blizzard Air and everything was great with them. The tech was very knowledgeable, professional and got everything done as fast as he could. I got ahold of American Home Shield on Friday evening and they had the AC fixed by Wednesday afternoon.

I was having like a bad time with drainage. American Home Shield sent someone out and it was very quick. The claim process was simple. I had an easy time. I've had a good experience. So, I'd recommend it.

I didn't want American Home Shield to send the last person they sent last time and when I submitted the claim to American Home Shield, the representative was helpful. She listened to what I was thinking. The contractor, Arctic Air, got the problem fixed.

We saw water that we thought had seeped out through the rock on the house. We also thought that there was a leak in the slab and we needed that checked out. We sent a claim in to AHS and the contractor they sent out was really good. It was the owner himself that came and he was very professional. But it turned out that there wasn't anything to repair and that the problem wasn't in the slab. He did several tests and determined that it was in the faucet on that side of the house. On the day that we saw water, we had the sprinkler hose up to the sprinkler and it was leaking under the faucet. So it was really simple and there wasn't much to do. But he took care of it and we were really impressed with him. Other than that, we've had other problems but we've called and found that they weren't covered by the policy. There was a problem with the electric range and a big a exhaust fan in the attic that they said were not covered.

I had a plumbing issue where there was a problem with an apparatus. The issue was it was not draining and the tub was not draining. I kept waiting that maybe it was going to go but it did not. I lost a lot of my hair and the people that lived here had a lot of hair. I guess it was clogged. I called American Home Shield very early in the morning. They did very good. I don't go online because I am not very friendly with the computer. Also, I’d like to hear the voice of people. I don't like that emptiness between me and the other side of the web.

I had two different leaks. The contractors came out and repaired. They were not able to repair one, and we had to replace it. The faucet, I had already bought a brand-new faucet and he just replaced it for me. He couldn't get the part he needed for my older faucet. This is the first time I've used American Home Shield. My experience was once I got ahold of them, which was very difficult to do, then everything went fine. But I tried to get ahold of them by phone because their computer system only allows you to put one issue in, and I had two different things going on. There was an hour wait. I tried several different days before I actually got ahold of them. I wouldn't recommend them. For convenience, it was not convenient.

Recently, we had a plumbing issue and the contractors were responsive and the leak got fixed. I have submitted claims with AHS before and had both good and bad responses. It all depends on the contractor they have sent out. They should screen all their contractors and have consumers that used the contractors provide input back, and where a person is consistently poor in their performance that they no longer use their services. There are also some vague areas in the warranty that need to be tightened up a little. For example, in an air conditioner, they will replace every part, but at some point, they do not replace the air conditioner. That needs to be spelled out pretty specifically in the warranty.

I had a claim with AHS for my AC unit and when the guy came out, he said that they were going to order something for me and get it replaced. He said to give it a couple of days and American Home Shield would be calling me. So, I waited a week and when I didn't get a call, I tried to call them. They said they haven't heard anything from the contractor, May Heating and Air, and when I asked them what I should do, they told me to just wait for them. So, I waited two weeks. But then, I'm still here with no AC up in my bedrooms and I live in Charleston, South Carolina. And I didn't even know if the tech got it approved to order the part. Other than that, AHS has been perfectly fine. This issue doesn’t bother me though I wish my AC was fixed.

The first time that my wife submitted the claim for the air conditioning, there was a problem with the website. So, she had to go back and do it again but she said it was simple and straightforward. Our upstairs air conditioning wasn't cooling our game room and our media room. It was determined that the unit itself was functioning as designed, had plenty of Freon and it was cooling just fine. But when the home was built, there was no adequate ventilation put into those rooms to cool it down. There was only one register in each room and the rooms are so large that they needed more volume there. So, the contractor came out, checked the system and did a consult. The repair that needed to be done wasn't covered under American Home Shield but Sevier Climate Control was very professional. They were real people so, I enjoyed talking with them. If I choose to have the work done, I will use them.

I had an issue with the latch in the dishwasher that opens and closes. Also, the dryer wasn't drying properly. Gary, the man who came out, ordered the part for the dishwasher and told us to have the vent cleaned out on the dryer, which was done six months ago. There was an issue where there was a bend in the vent so, we had Sears come out to do it and they did a good job. The parts came in and Gary came back to repair the dishwasher. It's perfect now. He looked at the dryer again to make sure that it was working well. He said that it was as good as it could be now. Sometimes, as it gets older, it doesn't heat up as much as it used to but he double checked that. He moved it away from the wall and made sure that Sears put the pipe on when they did the vent cleaning. Gary was excellent.

We don't use Home Shield that often. But when we do, everything seems to be in order. The problem that we had was the water was not exiting the washing machine. The tech from Holiday Business Group came out, did a few things and showed me that we had problems elsewhere, and then left. We used our washing machine the next day and it did the same thing, when the tech supposedly found the problem, and it was not the washing machine. So, come to find out he forgot to plug the pump back in and that took care of it. That experience was unusual because something as simple as plugging back in put us out for a few days waiting on the contractor to come back to repair the washing machine. But everybody makes a mistake and I understand that.

We moved into the house that we just bought so we needed new keys so that nobody else would have a key to the house. I called American Home Shield's 800 number and was told that the locksmith would reach out to me in a few hours. It was a short amount of time and he did. He was fantastic. He was very efficient and thorough.

I went online and submitted a claim for a dishwasher that wasn't working. It's simple to set up. The next day, someone came in, introduced himself and checked out the dishwasher. He found that it was an electrical problem and he replaced the wire. He was great.

My AC unit had an issue. I submitted the request online for the repair and the technician came within a couple of days to diagnose the problem. Once he diagnosed it, he came the next week and fixed the problem. So it was a 7-day turnaround but I had a good experience all around with the contractor. So far, I haven't had a problem with anything and with AHS, I feel like I'm getting what I'm paying for.

American Home Shield has always been there for me. My wife and I are both disabled and they've have been super for us. I recently called in and it was easy to get through as well as to submit the claim. Cote's Mechanical then repaired my AC unit and it still doesn't get cold as I'd like, but it's working fair. We've used Cote's before and they've been very helpful, courteous, kind, on-time, and professional.

American Home Shield stinks. I bought a house with a hot tub and a pool. The guy that came out took a couple of trips and he fixed the pool pretty well. AHS then dispatched the same person to do a diagnosis on the hot tub. He showed up and said it needed a part. They ordered it and three weeks later, still no part. Finally, they got it then the tech showed up, opened the box, and it was defective. That part wasn't defective and I thought the tech damaged it, but that's another story. Then, he said that they had to order another one. Another two months went by and still no part.

I've had some pretty good service with American Home Shield but lately, it's been kinda hard to try to get things communicated. I just recently got my Home Depot eGift Card for the replacement of my dishwasher and I still have to physically go in the store and do that because they didn't have the one that I tried to purchase. I had to call and I waited on the phone one day for like four and a half hours to try to get someone. This was several attempts. Also, I had a hole in my ceiling from when DrainGo came out to try to find out where a leak was going. I never got the guy to come and fix it. It turned out that he was from New Orleans. The service has kinda taken a hit around the pandemic. Before that, I could call somebody and get a human on the phone.

The water was not coming through the dishwasher. I had the plumber guy here first and he didn't know what the problem was. He told me to call the appliance guy. Then the appliance guy came within two days. He got under the sink. He said the water wasn't turned on. He turned the water on that the plumber couldn't figure out. The dishwasher works fine.

We had no hot water. I called in the claim with Home Shield and it was easy to get it going. Shields Plumbing then came to service the water heater. The tech was on time, used safety precautions and cleaned up after himself.

Home Shield sent me out pretty decent people so far. Everything went well with my AC claim. The tech came in and he did what he needed to do.

There was an issue with the sink and the garbage disposal. I called that in to American Home Shield. C Mayes Plumbing came out and did the plumbing job for me. They repaired the garbage disposal. But the claim is still kind of pending as they're waiting on a part for the faucet on the sink. It's been about two or three weeks.

I had an AC issue and I called in to file a claim with AHS. It was fairly easy. I was also satisfied with the service of the contractor they sent out. I had to have them come back a second time because I wasn't getting cold air. The tech said that something was loose, so he tightened it. Since then, the performance of the AC has been excellent. Aside from that, the tech came before time. I was expecting someone later in the evening but after I called them, less than a half an hour later, somebody was knocking at my door. It was at mid-afternoon. All in all, AHS was excellent and the service was very professional.

My refrigerator was trying to form frost on the inside of it. I made a claim to American Home Shield and they sent a technician quickly. He was able to fix it and take care of it for me. He was very friendly and knowledgeable.

We moved into our new home and we were told that it was a good idea to get an American Home Shield type company in case things break further down the road. We signed up with a service and then a few days later the faucet was dripping. I called and they said they would take care of it. They sent me the contact info for AJ Plumbing Services. The gentleman came over and repaired it very quickly. The items are covered with American Home Shield and they will come out and repair it when they say they would.

Mister Freeze came out and they said the AC in my rental unit was working great. But two days later, it stopped working again. So they came back out on Monday and fixed the capacitor. I haven't heard anything since. It was a little unfortunate that they don't do work on the weekends. They called on Saturday and they scheduled it for Monday. But it was a really, really hot weekend here in California. The house was over 100 degrees inside, so the renters were pretty uncomfortable. Another thing that was a bit confusing was I did not realize that AHS doesn't cover the cost of Freon for the AC unit. It cost me 650 bucks. But so far, AHS was pretty prompt in getting somebody out there.

There wasn’t enough output from the AC and it felt warm in certain areas. So, the Air Doctor A/C & Heating came out here. They looked through the vents, went through the roof, and made some adjustment in the AC unit to Increase the fan speed. It’s better now but still not what I would expect. Other than that, American Home Shield's claims process is good. With them, most of the stuff that you have in the house is on a full warranty and in the event something would happen, you could be compensated.

The AC wasn't working and the coolant wasn't registering if there was any there, which usually means a leak in the line. The tech from Air Climate Solutions came out in a couple of days. It was a heatwave and he said he was really swamped and he apologized. He came out and said there was a piece that was broken on both units. He replaced it and it made the coolant register. He was good. He wore a mask and was very respectful of distance and everything. The AC has been working great. We also had a rekey done through AHS and so far, it's been fine. This morning, I submitted another claim. I did it online and the navigation of the website was great.

The washing machine was making a noise like the tub inside was disconnected. Glyn's Appliance Service came to fix it and they couldn't. But this has been going on already for like four weeks for the first time they came. They said they had ordered a part for it. After that, they said that they either not make the part that they had ordered anymore. We had the washer and dryer in the same situation. I already replaced the dryer. The repair was done by Glyn's Repair. Now the washing machine was the same thing. They said they had ordered a part, and then they contacted us, and they told us that they were gonna submit a replacement or a claim to Home Shield because they don't make that part anymore. Then they called us back and they said that the insurance company had decided to go ahead and order the part. This is where we are right now.

I had two work orders. One was for a stove and one was for a dishwasher. The contractors went out about the same time. The dishwasher situation took a couple of weeks. They came out, fixed it up and did a great job. The stove issue, it's been about three weeks and I just haven't heard anything else. But the contractors came out and evaluated. It turned out to be the outlet and not the stove itself. All in all, they did a good job. The service of AHS has been good. When everything works, when the contractors work, when AHS and everything falls through correctly, it's great. I actually did try somebody else but I had to get my money back. I came right back.

My mother called me the day before I did the claim and said that she came in from work one morning and her house was warmer than normal. She said she tried to turn the air down and said it was set at 60 degrees. And whatever was outside, it was in the house. I had a few questions and with me being a truck driver, I'm on the road, so my mother was the primary one that had to talk to everybody about everything. She said the reps dealt with her perfectly. They were very respectful and helpful.

It's been really good with American Home Shield so far. They sent out Air Controlled Environments when one of the AC compressors wasn't turning. The contractor said that they wouldn't be able to get to it for a week and a half but they were able to bump us up on the schedule. We were without our AC for two or three days. Their tech came out the same day or the next day and he wore a mask the whole time. He diagnosed the issue really quickly and determined that a capacitor had gone bad. He had the parts with him and he was able to fix it and get it back underway very quickly. He did a great job.

The air handling unit was leaking significantly out on the floor. Ace Heating and Cooling came out and did an assessment on what was happening. At first they thought it was the connection from the drain pan to the condensation pump. They replaced that one but it didn't fix the unit. Then they determined that the drain pan was the issue. So they were gonna start to look for the drain pan. About five days later, they called and told me that they weren't able to find the drain pan because the unit was so old and that they could replace the whole air handling unit. I said that sounded great and to get it done. They came out and did it within a day.

I've been with American Home Shield for years and it's been fine. However, when the website asks you what's wrong with your appliance, it doesn't give you an opportunity to tell them what's wrong with it. It gives you options to choose from and sometimes, I notice my option isn't on there. Recently, GE Appliance came out for the oven. Every time I turned it on, it did an F3 sound. The guy said because it was so old, the parts could no longer be found. They're now ordering an oven. They sent me pictures of what to expect and we went from there based on the dimensions I gave them.

When the tech from Cecil and Sons tested the AC, it didn't have any power. He thought it was the capacitor so he replaced it. That worked for a couple of days but then it stopped. Some part of the AC system wasn’t working anymore. It was blowing air but it wasn't cooling. In any event, something else was wrong. So, they are coming back to make that repair.

The spa was draining into the pool. I submitted a dispatch request online and it's much better than calling. You can't get anybody when you call. You wait like an hour and a half to get somebody on the phone. The only option is to use the website. The contractor called the day before and said they would be here between 8:00 and 1:00. The guy was great. He replaced the check valve, the actuator and the air blower. There was something that was burnt out which would power the air blower to create bubbles in the spa. He said that the relay was not covered under American Home Shield. I'm trying to get ahold of them to come out and fix this relay but nobody's answering me so I don't know what I'm supposed to do. I talked to them yesterday. They sent me an invoice for the relay, but they said they would call to reschedule for him to come out and do that, and they haven't done it. I don't know when they're supposed to be here for that.

The washer wasn't functioning correctly. I couldn't get a person from Home Shield to talk to so I went on their website and requested the service there. Then I was told that a service contractor had been assigned and I was given a dispatch ID Number. RefrigeRaider Appliance Services contacted me and everything has been working fine since they came out.

My AC wasn't blowing cold air. Submitting a claim online to American Home Shield was fairly easy. Their tech from Trademasters Inc. came and repaired everything. Now, my AC is perfectly fine. Having AHS has been awesome.

I was having an electrical problem so we request an electrician to come out. One of the outlets was sparkling and it was throwing out sparks. That's when we shut off the power for the room and waited for the electrician to come out. Washington Electrician came and everything went well. But I wish I didn't have to wait long for one of the electricians to come over. It took about four to five days that we were without power in the master bedroom. But once they got there, they fixed the outlet then they checked the rest of the outlets. They did their job and it was fairly quick. American Home Shield covers a lot of stuff and I only have to pay a $75 fee. I will be calling them to see if we can extend the warranty. My ma and I are gonna sit down and see if we can do that.

Our recent claim with AHS went fine. My air wasn't getting cool. The contractor ordered the part and he came back and put it in there. He was prompt and polite. With AHS, I like not having to pay the full amount out of pocket.

Street Plumbing has been out twice. The most recent was for a garbage disposal issue which ended up not being an issue after all. When they got here, my husband showed them the garbage disposal that wasn't working. The guy went in, kinda cleaned it out a little bit, took out something that went in there and it was fine. I filed a claim in the morning and they came out the following afternoon. It was great.

My air conditioning went off and quit and there was nothing registering on my thermostat. I was told A Johnson Heating & Cooling was gonna take a couple of days to come out and I talked to the guy and said it was really hot. I said, “Can you please get out here sooner?” and he got out that same day which I was so grateful for. First of all, it turned out that the battery was dead in the thermostat on the wall so he replaced the battery so it could read what the temperature was. I then asked him to go out and check the Freon in there (because it's an older unit) and he did. It was down a pound and he put some more in so everything was working fine when he left.

The contractor did a great job. They were very professional, efficient, and really responsive to all of our needs. The AC has been perfect. We like American Home Shield's service because in the year that we've been in our home, we've had them three times and it’s really paid off. It's a good safety thing to have. Filing a claim is super easy 'cause you do it all online. It's quick. What I found out too on this last time that I placed my order was that I could call the contractor directly 'cause I don't wanna wait two or three days to get a call back. It was 100 degrees and we needed our AC fixed. I was thankful that I was allowed to call the contractors and get the claim more prioritized.

My toilet wouldn't flush. The water would fill back up in the tank but it wouldn't stop running. It just kept pouring out water into the tank which went down into the ground over and over. We couldn't get it to stop. The floater wasn't good. A claim was made with American Home Shield and they sent out Superior Drain Cleaning. They were polite, nice, clean, and neat. They represented professionals. They were Johnny-on-the-spot too and they had the parts. Their guy said he would have it done in a jiffy and in 15 minutes, he was in and out. It was awesome. I was very impressed and pleased with them. Everything is working perfectly.

The air conditioner stopped working right before this heat. I called American Home Shield and they sent some guy. He came and checked everything. I don’t know what was he upset from. He said the compressor is bad. Then they said because there had been a water damage, American Home Shield wouldn't cover it. I asked to talk to the supervisor or a manager. He’s supposed to call me back in 24 hours but nobody did. I’m calling the guy who took the board out and go tested it to see if that’s not the case. They have to pay for the damages.

There was something wrong with the microwave. I called American Home Shield to submit a claim and the experience was great. The rep was very good and knowledgeable. The contractor who came was a little early. He was wonderful and he knew what it was immediately. There was a latch on the door and he fixed it. AHS provides a wonderful service.

There was a leak that was coming out from upstairs so there was some stain on the ceiling from downstairs. I called it in and the rep was very helpful. The contractor came, opened it and looked where it was coming from, and it was from the drainage from upstairs. The guy from Keyliam and Sons was really good. He was very nice. He explained everything that he was doing. If I asked him a question, he was very polite in answering it and explaining it.

There was a backup or a clog in our plumbing. I used the American Home Shield app to make a claim and it was pretty user-friendly. I was to expect someone out within 24 to 48 hours. Sirius Plumbing & Air Conditioning came and they were very good. They unclogged the clog and our plumbing has been good since. This repair helped us well. Working with American Home Shield, it has definitely paid for itself.

The ceiling fan and the bathroom fan were broken. When I filed the claim, I was on the phone for hours waiting for a representative to answer. I ended up going online. The guy from East Valley Electric called me right before he got there and he was on time. He was able to repair the ceiling fan. He said he just had to balance them out. But the fan for the bathroom was completely broken so he had to replace it. They’re working great now. The only thing is I'm still waiting on a work order for the appliance that I put in the same time that I put in the electric. Those people called me, but they were trying to go home when I wasn't there. I told them I was at work so they said they would call me back to reschedule. But I never heard from them again. I was gonna give them a call and have them reschedule somebody else. Overall, American Home Shield is really good. I referred some friends to them not so long ago.

The contractors that came out for our recent claim were outstanding. We did not have any difficulty with the submission process with American Home Shield. The claim was for the refrigerator that went off. It leaked water and quit running. The contractors looked at it and did a little something but it didn’t work. I called them back the next day and they came out promptly and diagnosed it, ordered the part and came back last week and fixed it. They did an excellent job.

We called American Home Shield regarding our downstairs air conditioning. Their reps were great. They told me when the contractor would be calling me to set the appointment. Air Magic came out. The issue was the coils inside the air compressor were freezing, and then they were defrosting and water was leaking all over inside of the wall where the air filter vent is. They had to bring in a part and they fixed it. Air Magic did great.

I had some stoppage in two sinks and also had a issue with one of the toilets where it would run then stop then run to fill the tank up periodically. We'd hear it going on and off. I filled out the online portal that you go in and click all the stuff that you have issue with then pay 100 bucks right there. The contractor was fairly quick. They responded within a day or two and were out at the house within a couple of days. They were very professional. They're probably one of the better contractors American Home Shield has sent out to my house.

I've been getting excellent service from American Home Shield. Sometimes I submit my claims online, and other times on the phone. I have to wait quite a while to get ahold of a person on the phone, but online, it was very easy. When Rex Appliance Services came out, everything went good. I stayed six feet from them, and they had their mask on. They were in my utility room, and I went over whenever they needed me and they knocked on the door to tell me what was going on. The part that turns the washing machine round and round, the smaller part in that was broken, so they repaired that. After that, we called them back out again because the machine was acting up, but there was nothing more wrong with. It was just out of alignment and they took care of the problem.

I had a leak in my garbage disposal. It was getting damp underneath my sink and I didn't want that to go worse. I notified AHS about it online and it was a very simple process. I was told that someone should call me within 24 hours and someone did. Patrick Murphy Plumbing texted me the next day and said they could come out that day but I wasn't available, so they came out the day after. The service was fast, prompt, and professional. The tech changed the whole unit and he did everything within 15 minutes. It's been working well since and now I can use my garbage disposal again.

I had a serious clog in the shower. Two gentlemen from Sirius came out. They called us ahead of time to let us know that they would be here in about 30 minutes. They were exactly within 30 minutes. They came in, looked at the situation and told my husband what they were gonna do. They did it. They had me sign some papers, and they left. They were very courteous.

We've had AHS for about eight years and never had a problem. However, I have a second home on my ranch that I cover, and the refrigerator went out on July 5th, and finally, two weeks ago, they decided to replace it. My son's been without a refrigerator that long and he has a minor in house. Finally, the refrigerator will be in in 10 more days. So that was really bad.

I would recommend American Home Shield. The warranty service came with the house that we bought and if I were selling the house, I would get the warranty program. I would do that because there isn't anything wrong and I'm confident about it. If something did go wrong and people are getting old and out of shape, they just call in the program and American Home Shield will take care of it.

We had a little noise coming from the hot water tank and it was squirting water out of the sprout that leads to the pipe that leads outside. And there was a flow of water that just flooded on the outside and it went all the way to the street, which was unusual. We called up Home Shield, then the plumber from Alvarez Plumbing Services came out and indicated that too much pressure on the tank caused it to leak. They came out and changed the valve a few days ago and everything seemed to be okay now. They were professional and friendly. And any question I had, they answered it and were cool about it. We still had our hot water though prior to, but it's not doing the same thing that it was doing prior to.

American Home Shield would be good for first-time homebuyers and for a home that might be a little bit older with possible issues. I just transferred it over to my new home. It’s easy to submit the claims and easy to do a follow-up or make an appointment with the vendors. When the cold water faucet on the washing machine was leaking, we had Greenway take care of it.

My daughter was brushing her teeth and she turned the faucet and something snapped inside and it started gushing water. So I went under the sink and turned it off. DNB came out and fixed it. It was pretty routine. But the plumbers that came before them were rude as hell. American Home Shield never followed up with those two plumbers. One of them told me that I needed to call him before I did any work. Our house is 21 years old. It's the same hookup line and it was original equipment. For him to say that I was doing something, it really left a bad taste in my mouth. He came back for a problem similar to that one and he was acting like he was happy. I tried to install a bidet toilet lid and I ended up stripping something. He said that it wasn't gonna be covered under American Home Shield and it would be $75. He told me it wasn't normal wear and tear. He had to replace it. But I didn't get my bidet in. It’s just sitting there.

Our washer washed one load and then suddenly it stopped. The water wasn't spinning and the thing in the middle wasn't turning. Submitting a claim to American Home Shield was very easy. I called them on a Friday but then I didn't hear anything about my claim until Monday. Their contractor from Hotshot Appliance came 'cause I called. Other than this issue, everything was perfect. The tech from Hotshot was every polite and helpful. He fixed my issue and he was gone. I've had AHS for years and years. If I need something repaired, they're the ones I go to because it's no hassle. I tell them what's broken and they tell me there is a part that has to be ordered. They order it and they tell me that it should come in a certain amount of time. If they get it sooner, they come sooner.

I began to notice that when I would set my thermostat, it didn't get cool. It seemed like everything was functioning properly. All the fans were going, and all the sensors seemed fine. We put in the call to Home Shield and the man from Pro Tech Mechanical showed up. Within two days he was here. And he wasn't here more than 10 minutes and the problem was solved.

The tech was really quick. It seemed like it was a good job. But when I had the water running, I looked down and my whole kitchen was flooded. He changed out the garbage disposal but he forgot to connect the hoses. It was a big clean-up but my husband hooked it up. Overall, we've had really good service from AHS. They've fixed my pool pump, my dryer and my refrigerator. The only downside is the copay is a little expensive.

I submitted a claim with AHS because both toilets went out at the same time. The pump was skeeting water all over the place, so I had to turn it off by the valve. When the contractors got here, they had to replace both of them. There were no issues. It's working great now. It's been really easy submitting claims online with AHS. I tried to call on this one situation. I wasn't on hold, but it took a long time to get a representative because I thought I was being charged twice, but I wasn't. Once they assign you that contractor, they still wait a while before they charge a card. That particular week, so much was going on. So charges were constantly being charged. But it got resolved. It wasn't an extra charge. It was just that week was a busy week for the contractors. My experience with AHS has been excellent. I haven't had any issues.

I had a problem with the toilet and Madden Plumbing & Heating came right away and fixed it. They were great. I've done three claims to American Home Shield in the three years we've had it. It’s worked fine. Where we are now, when you put the claim in, it's all on the computer, so you can't talk about it or go into detail on what you need. But that it seems to work. In fact, the turnaround time is pretty quick. They'll say they've contacted somebody and then that person has to contact us. They normally do it right away.

I had an issue with the AC and I tried to get ahold of Home Shield's automated line but I was having some issues over the phone, so I used the website. I logged in on there and initiated the claim. Moore Air came out and the tech was great. He came within 24 hours but there were a few issues with the unit and he went out a second time. Both times he came out were phenomenal. My wife and I have a young baby and we wanted him to take his shoes off and he said it was not an issue. He offered to take his shoes off to walk around the house. We were happy about that. He did a great job and the AC is working great now. Also, I was unaware that if the same issue wasn't resolved, I wouldn't have to pay the $100 co-payment again. I was pretty excited about that. I thought it was $100 co-pay every single time and I was surprised. Home Shield didn't charge the second time and I really enjoyed that.

The guy came one time and fixed the problem with no issue. He explained to me the work that he was doing and that he was gonna do, and the unit's working great. We're not hot anymore. American Home Shield is good. I've used it probably 4 times and they saved me money. But customers should get a choice on what vendor they send out. I can see if there's only one contractor in the area that does that work but if there's more than one provider available, I should get a choice. I had plumbing done probably a year and a half ago and I was really unhappy with that service and they sent them out again. It got to the point where I said, "If it's not fixed this time, do not send them again."

When my AC had an issue, the tech that AHS sent out did a really good job. He was on time, courteous, and he knew exactly what he was doing. He looked at it and within two seconds, he had it diagnosed and fixed. Also, he remained outside and wore a mask. We were six feet away from each other. The AC is working great now and up to that last call, my experience with AHS has been good.

We have canceled our warranty with American Home Shield. My problem with them has been and has always been the amount of time that I am on hold. Waiting to get through to American Home Shield always exceeds two hours each time I call. I've had it with that and we are done with it. They've lost a customer and I've told all my friends. We are absolutely disgusted with the amount of times that I had been on hold.

Today, a contractor came out for a servicing. I noticed something going wrong with my furnace. The condenser is fine because it's new, but it's making a weird sound. The tech found that it is a slight issue with the relay, but it's not gone out. His statement was either it's not working the way it's supposed to or it's completely out, before we can repair anything. We know something is going wrong with it, but it has not stopped functioning the way it's supposed to so we can't repair. That's the only thing I don't like.

My garage was flooded after I ran the washing machine. Immediate Response Plumbing and Rooter came out and unstopped the blockage for me.

My girlfriend called me and said the water was not working. It was either the pressure switch or the well pump. I called American Home Shield and the technician showed up a day and a half later and diagnosed the problem. They said that the electronic motor that spins the pump was stripped off at the end of the pump where it was no longer pushing water up from the well. They were out here by one o'clock. Everything went great and I got water again. It was the best thing ever.

The people from Response Plumber & Rooter were very friendly, courteous and quick. They were on time as well. We had water leaking and they checked out the dishwasher and then they repaired my garbage disposal, which wasn't working. We thought we had water leaking from the dishwasher, but in reality, it was from the air conditioning unit. Something was plugged in the line. Response Plumber & Rooter fixed what they could fix, and they told us what needed to be done with the air conditioner.

I'm very pleased with Wind Bender's service. They've been here several times with various plumbing issues. Mike always comes. He is very professional, very knowledgeable and gets the problem fixed quickly. He would verify that everything is working before he leaves. He comes in with the things and a mask on his face.

CNJ came out, assessed the problem, and had to order some parts. It took a while to come in, but that wasn't their fault. But as soon as the part came, the tech called and within a week, they were back out here. They made the correction in about 10 minutes and everything's fine. They were prompt, professional, very courteous and caring for the customers. They came in with masks and no shaking of the hands. We elbow bumped. They maintained social distancing. I like AHS. I haven't had a situation where I've gotten any pushbacks so I'm very satisfied.

We've had nothing but issues with this house since we've moved in. We've had an open claim with AHS on the dishwasher for almost two months now. It's still not resolved. Then, there's a breaker that's overloaded that doesn't work so our power goes out every hour. The tech was fine but he couldn't fix the problem. He had to resubmit something because we needed something that he couldn't fix on site. We also had a claim for the AC that wasn't working. Choice Plumbing Heating & A/C came out and the AC works now. There are very long hold times when my wife calls AHS and even when she says that she can't wait that long for somebody to call her back, she doesn't get a call back. It's really frustrating when you don't have a dishwasher or air conditioning. But they were pretty quick on the air conditioner.

My most recent claim with Home Shield was for my electric furnace. However, I wasn't happy with the services that the contractor gave me. They gave me an appointment but I never had a window I was told open. We haven't moved into this house yet, and they said, "Okay. This technician will be there anywhere from 12:00 to the end of the business day, 12:00 to 5:00." But they didn’t come all the way until 5:00. So, we sat at this house all day, in a house that we haven't moved in yet. I told them that. But still, you wanna be there when somebody comes in your house. I wish they gave me a smaller window or just an exact time. All the ones that I had with Home Shield gave me an exact time.

We were having issues with our air handler, and then with our AC unit. They shut down and this all happened during our wedding week. I got married two weekends ago and we were getting no support through American Home Shield, so when it comes to a rating experience, it was as negative as possible. They sent somebody who came out and lied on the report that they sent into American Home Shield. That was on the vendor that was sent out then we had a second person, and after that person came out, our unit entirely shut down.

Recently, we had a problem with the plumbing. It was the leak in the shower. The contractors had to order a part. They came back out seven days later and they repaired it. Everything's good with it. I love American Home Shield. I had them most of the time for the past almost 11 years. I went a year without them. But most of the time, it was American Home Shield. They stand by their work. We had a couple of replacements. They replaced the washing machine. Everything that I asked them pretty much got done. I've never had any problems with them.

Comfort Controls was great, especially the guy who came in, Chris. He was very helpful. He gave us a couple of hinters. He had his mask on and he was distancing. He pulled out the part in the unit that wasn't functioning. He showed me the part that was not working, and he put a new replacement in there. I'm very pleased with the service.

American Home Shield is like an insurance protection. I had purchased the house and I figured if something was gonna go wrong, it was gonna go wrong in the first year. Recently, I had someone do a termite thing on the house so he had to go under the house. When he came out, he said I might have a leak in one of the pipes that's near the access door. I don't know anything about that but I figured that it was good to have someone come out and check it. The guy from All Hours Emergency Plumber came out and checked everything. He was very prompt and very professional. I was very pleased. He went all around the house and evidently, there was no leak. I'm glad to have American Home Shield. It's a good protection.

American Home Shield was fine and prompt with what I needed to be done so I'm pleased with them. I went online and submitted a claim. I then paid for it. I received the text from a person who told me someone would be calling me. I got a call within 24 hours. The tech was great and he was able to fix everything. It was not the first time he's been here to my home. If he could be sent every time, I would love it. I For this claim, had some electricity done and since the repair, everything has been going great.

My garbage disposal was leaking water out of the bottom of it and then the blades seized up. I did the online service request and American Home Shield got back in touch with me very quickly and then set up everything flawlessly. Draingo came out twice. The first time, they unseized the garbage disposal and got the blades turning again, but the leak wasn’t addressed and I didn't think they knew that. When I made the follow up call, they were right back out the very next day and looked and said that the garbage disposal was rusted out in the corner and there was no way they could fix it. They put a new one in and within 30 minutes. The guy was completely professional and friendly, no qualms with him whatsoever.

My tenants called me to say that the AC unit in my rental property had been out of commission for three days. When I called American Home Shield, they gave me a claim number and provided a service provider. This time, I was given Plumbers. I called the Plumbers company and asked "Are you fixing the AC? Because I don't have any problems with my plumbing issues or system." They said that was not the name of the company. They sent a technician and they fixed the AC. When I asked my tenant if everything was fine, they said the AC was working.

Discount Contractors came out in a couple of days to declog my kitchen sink. It went very smoothly and they did the repair in a matter of minutes. They are very good at what they do. The price with American Home Shield is good and their contractors do their jobs well.

Our power kept going off in the living room. When we put the breaker back on, it kept doing it like six different times. I guess there was a shortage in the wire. It happened on Thursday night and I called the claim in on Friday. Nobody could come to us until Monday so we didn't have power in our living room for the entire weekend and that was kind of a little frustrating. That was the only thing that I would say I wish was different. But that's fine. I understand that's how it is sometimes. AHS sent Elite Electric Solutions and they fixed that. They were awesome. Overall, AHS was fast and reliable.

I was having my locks replaced and I submitted a claim online to American Home Shield. It was a great experience. Dan's Pro-Lock came to address my claim and things went excellently.

I had a control board issue on the AC. I called AHS and it was easy to get the claim in. American Air Conditioning and Heating came out and the AC is working fine now.

The contractors that came out for our plumbing issue were fantastic. The technician was excellent. He did a great job. He was clean and professional. He had the mask and gloves the whole time.

I filed a claim online to American Home Shield for the water buildup in a pan around the air conditioner and it’s easy to use when you have a claim that is in their drop-down box of issues. I was given an expectation on when to hear from the contractor, which didn’t happen. I had to call the contractor and schedule directly. C&R was great. They cleared the pipes and looked over the unit to make sure that there weren't any other issues. They handled the claim well whereas AHS didn’t. They could have communicated the claim to C&R so that C&R would have been aware of it to call me. When I called C&R, they said the claim didn’t come to them from AHS so they had to follow up with AHS to confirm it. Then they came out and did the service.

I just renewed my second year contract with Home Shield last August. I like that I don't have to run around and try to find anybody to do the job and worry about the tech ripping me off. I like top quality work. You call people up and they claim they can do this and then they get out there and screw you around or they quote you one price, and then they get out there and they tell you another, try to up the ante. I don't have to deal with all that. All I have to do is call Home Shield, put in my order, and they take care of the rest. They just call me and tell me when the contractor will be there. I wasn't there when Intertech Maintenance came in but I've used them before and I love them. I like their politeness and friendliness. Also, they're knowledgeable and down-to-earth. I'm completely satisfied with Home Shield.

Happy to see they are reaching out trying to get things resolved with the customers.

At the back of my stove, a wire was burnt. I can do my claims online with American Home Shield. I did one for this issue and The Supreme Service Group came out. They completed the job and we’re satisfied. Everything was fine.

My recent experience with AHS was outstanding. The contractor showed up on time, did what he had to do and he was gone. He made sure everything was running and it was good to go. The capacitor had gone out on it so, he just replaced it. I like the service of AHS. It’s awesome.

The service guy from Delta Heating and Cooling came here to replace the capacitors. They’re running very well. He was very professional, very nice, courteous, prompt, and quick. I have three units in my house. He ended up replacing all three of those capacitors. Putting in the claim to American Home Shield was fairly easy. I did it online. AHS is a pretty reliable and good service. I recommend them to my friends. A friend of mine recommended me to use them.

We've had to call in once and it was fine. They said they would call or get ahold of us within 24 hours but I didn't get a call back from the electric company to schedule one within 24 hours. I had to call and schedule the appointment but that's more on the electric company's issue. The lady said she was really busy and would call me back in about 10 minutes. She called back within a couple minutes and we scheduled it from there. The gentleman that came out and worked on everything was great and consistent. He told me what the problem was and fixed it. He represented the company well.

I was downstairs in my living room, sitting there watching TV one night and I heard the air conditioner kick off. I went upstairs to bed about 10 o'clock and it was pretty warm up there. I went back downstairs, checked the unit, and it was froze over in the furnace blowing off right where the condenser is. I submitted the claim and the guy, Eric, came out and did the work on it. The freon was low in there then he had to replace the capacitor. Eric was super awesome. Now that I've used American Home Shield, it was super easy. I called, filed the claim, and the contractor came out. It was cheaper than having to pay them on my own.

I like how easy it is for us to put in a claim online. I don’t have to call or wait for inordinate amount of time. When the microwave wasn't heating, I did the claim online and the techs were really fast and prompt. They were able to identify the problem. They were great.

We had a leak in my dishwasher and garbage disposal. I sent my claim in with Home Shield online and then Amtec came out. The tech was very professional. He fixed it in no time and he was very prompt and responsive. We recommend the guy.

I've had American Home Shield twice. The first time was from 2001 to 2004 and recently, probably 2019. I like that they cover a lot. Recently, Sunbelt Electric came in very quickly and fixed the electric breaker that tripped. The technician was professional and friendly.

I had a light switch in the bedroom that was not coming on and then the light in the bathroom as well as on the kitchen were flickering. I made a request by phone and the people that came out to work on it were okay even though they didn't put the switch in the bedroom back the way it was. They fixed the light in there, but they said they didn't know if putting a dimmer on was approved. My bedroom light had a dimmer and the button for the fan, and they took that off and put on a regular one, which you just flick it up and down. Overall, when I had a problem, I called and American Home Shield sent someone out to fix it. However, I would not recommend this to a friend because I have a contract that I have never seen.

I submitted claims online to American Home Shield. Their site was perfect. Reaching out to the contractor based on the scheduling given was easy. Their contractor Astro Appliances came for my dishwasher, fridge and stove. Things have been great since they came out. The service done got me up and running again.

American Home Shield sent Pierson Mechanical out for an AC issue. There was a part and they fixed that. But then, I'm still having the other issue. I could sit in my recliner in my family room, and right above me, I can tell the minute the air conditioner kicks on because the lights dim and then I get this buzzing sound. It happens in the garage too.

Submitting a claim with American Home Shield was super easy. I was able to go online and put in a request for it. Then within a couple of minutes, I got confirmation that somebody was gonna be coming out. Then somebody from the Rekey called me to set up an appointment. I submitted two other claims as well. So far, the experiences have all been positive. AHS has been quick and efficient. They also send out good contractors and they get the problem fixed.

We just moved in and we wanted to rekey all the doors and make one key for every door. The technician from Realty Rekey was very good and efficient. He explained what he could and couldn't do based on the brand of the locks that we had. He was able to do all the locks except for one because it was a different door handle brand. I also had the plumbing done. The plumber came out and fixed the faucet. He was able to detect the leak underneath the sink and get that squared away. It was awesome. They both did a great job and they were COVID-aware. Totally professional.

When I turned the dishwasher on, the garbage disposal went at the same time. I called American Home Shield and I sat on hold for a couple hours because I needed stuff done. I was able to get through and the reps were thorough. AHS has always been good about getting contractors out within the next few days. The gentleman who came out from Specialty Services got the job done quickly and he was professional. I had a total gut job of my kitchen because there’s some water damage that my homeowners' insurance just jacked me on. So, everything had to be done over. It was top-of-the-line service.

There was a bad coil on the AC and the contractor had to order it to put in there and replace it. It took almost two weeks and I wasn't satisfied with the timeframe of how long it took to get the parts. But once they got it, they were phenomenal. When they came, they wore masks and they were covered. They always asked if it was okay to come in. We were not around and the way that the house was designed, they had to go upstairs and downstairs. So, we gave them free range. As of today, the AC is perfect.