American Home Shield Reviews

The air conditioner didn't work and was creating noise. We submitted a claim on the phone with AHS and their rep was very kind and polite. They sent out a tech from Island Breeze HVAC and he recognized the problem. He told me that he fixed it up and the service was good. The AC's performance has also been good since the repair.

We're living in an older home and it's gonna take some major revisions. We usually call American Home Shield and the contractors they've sent have been good. A year ago, or so, we had a ceiling fan replaced. We also had someone take a look at a switch. We also submitted a claim for the ductwork which was something AHS could not repair. Still, everything that we have done has been great.

Our air conditioner was not working. What we would do was to go out and reset it. When you reset it, the fan was having a hard time getting off dead-center. A starter capacitor had gone non-capacitated. We’ve used Trinity Heating forever. We’ve lived in the house for about 20 years, and we’ve used them since we’ve been there. We did not realize we could use American Home Shield to pay for them coming out, so we were stunned, amazed, and chagrined because we didn’t know about it 20 years ago. It was kind of like a win-win for us.

I had an issue with the refrigerator and AHS sent out David’s Appliance Service to repair it. But the refrigerator was over 32 years old and they could not repair it. So it was up to me to go buy a new one. I also had a company out for American Home Shield last week for the ceiling fan and they did some electric work. When I have a claim, I usually submit it over the phone and within a couple of business days, the contractors come out for the service. And the ones who came here seemed to be professional.

I submitted a claim online to American Home Shield for my drainage that was leaking. Navigating their site was fine. They sent their contractor R-Mech Heating, Cooling, and Plumbing and though the tech was a little late, it wasn't a big deal. He had to snake a line through and since then I've had no problems. Overall, I had a great experience with AHS.

The reps on the phone did very well when I filed a claim for my air conditioner. Also, the contractor that came was very prompt and communicated well. They were excellent. However, based on other services I’ve had, it’s difficult to understand sometimes how American Home Shield can restrict certain types of services outside the contract. That’s a judgment issue. They often construe the language of their contract narrowly against the homeowner.

I would recommend American Home Shield. I have not had any bad experiences with it. Recently, I called them for my air conditioner that had stopped cooling. They sent somebody out here and the person came right on. He was one of the better contractors that I have dealt with. He was very polite. He was very professional and he seemed to know what he was doing. He went right out there and got it fixed. He came back to the door and told me what it was. I signed the bill and he left. I got cool air and that's all you care with this 100-degree weather.

My recent claim went with American Home Shield went very well. The blower fan wasn’t kicking on so it wasn’t cooling the house. They found out that it was worn and old. It was 30 years old. The temperatures were 116 degrees with high humidity and they solved it within two business days. They replaced it very quickly. American Home Shield didn't give us any kind of nonsense about not kicking it back ‘cause it is wear and tear. It was fixed and it was during the hottest time we have lived out here so I was pleased with it. Prior to this claim, American Home Shield was also on my previous claims for the air conditioner, the hot water heater and some minor plumbing stuff. I’m very pleased with the service.

My air conditioner stopped cooling and I submitted a claim for its repair on the American Home Shield app. Doing that was very easy and I was told that their contractor should contact me within 24 to 48 hours. Though the AC would work while their techs from Total Air Care, two hours later, the AC would stop working. They had to come back out three different times and the longest it would take for them to get back was a week. A different technician came each time too and each tech had set it to something different. Total Air Car added freon and replaced the fan motor. Even so, I ended up having to replace the inner breaker. The AC has been working since then.

I called American Home Shield to submit a claim for the microwave and the rep gave me the number for Whirlpool. I was told they would be out the next day but I never heard from Whirlpool. So, I called them and it turned out fine. When the guy came out, he called me 30 minutes in advance and asked if I was gonna be home, and he was here exactly on time. He was out to my house two times and the first time, he diagnosed the problem and ordered the parts. A couple of days later, he came and installed them. He was very professional, courteous and very knowledgeable at what he did. He was also super nice, friendly and awesome. It was a good experience.

The fan of our air conditioner outside unit wasn't spinning, so the house was hot. I went online and submitted a claim to American Home Shield. It was pretty easy and simple to do. Then the contractor called me that night to set up an appointment, and they came out on Thursday, but they were coming from Jacksonville, which is about two hours from us. But they were very nice. It was a very simple fix, and tech explained everything that they did and walked us through step-by-step. They diagnosed the problem, then made sure there wasn't anything else wrong, and replaced the part. Everything has been great. When we had our sewer backed up to our septic and had to get pumped out, everything was extremely simple. I went online, submitted everything, and got a call back within less than 24 hours from a vendor. So far, it's been awesome with American Home Shield. All the vendors we've had have explained what they were doing.

Our microwave had some moisture getting into it which shorted out the keypad. We submitted a claim online to American Home Shield. Their contractor called and scheduled but it took them a week to 10 days before they came out. The first time the tech came, he replaced the keypad and the issue happened again. He came out again and found out where the moisture was coming from and fixed that. Now, we're letting the microwave dry out and see if it'll work properly on its own. Thus far, trying to get AHS on the phone has been horrible. Every time I call, it's either 30 or 45 minutes trying to get an operator.

Our refrigerator wasn’t staying cold and something was out in the motherboard. I went online to submit a claim with AHS and it was easy. The contractors who came out were also really good. It took them about an hour to finish the repair and since then, the refrigerator's performance has been good..

I reported an issue with my air conditioner online and the American Home Shield site was very easy to deal with. It was a couple of days before the contractor came out, but they called me right away and I was familiar with the gentleman who came since he had been here before to work on my air conditioner. He was also familiar with the AC and he took care of it very expeditiously. He checked everything out before he left and it seems to be fine now.

I purchased my new home on one July 2019. I noticed the refrigerator was not getting very cold. I made a service request on 3 July 2019. I am still waiting for the completion of my refrigerator being serviced seven weeks later. I have called over a half a dozen times only to not understand the representative, to be placed on hold (one time for over an hour) by a service technician that identified herself as Nan. I am constantly refused when I asked to speak with a supervisor that or I’m placed on hold and eventually hung up on. Or all of a sudden they don’t understand my English. I have been told my service request is in queue, to contact them back in 24 to 48 hours. Guest what happens in 48 hours - absolutely nothing, “But ma’am it’s still in queue. Someone will contact you within 24 to 48 hours.”

Requested an air conditioner repair on Saturday, August 17th. Happy to say the contractor was able to fit us in on Monday afternoon. Contractor came and found that a fan motor needed to be ordered. After speaking to the associate at the contractor's office that completes the order, we are informed that it will take 3-5 business days to get part in and that they will call and schedule repair once part is received.

After my review, the process was expedited and my AC was fixed and I was able to be back home the next day. The process took one week to fix.

In July my air conditioner needed serviced. AHS could not find a repair company to come out so they authorized us to find our own technician and they would reimburse us. It took us many calls to find a technician because apparently AHS is horrible to work with and AC companies don't want to deal with their nonsense. We eventually found a company to help. I have been trying to get the reimbursement paid since July 15, calling AHS 1-2 times per week. Each time a rep tells me "we don't have your paperwork", I resubmit it, they confirm receipt & say the bill will be paid. I call back to follow up & they tell me "we don't have your paperwork". I resubmit it. They confirm receipt & say it will be paid. And this goes on over & over & over. This has been going on for weeks - it's truly ridiculous. I repeated these steps again today for the 6-7 time. I'm guessing I'll never see this money. BUYER BEWARE.

In May, I had issues with my central AC. Called and scheduled for a repair. Paid fee and it took 3 weeks for the company to come out. AHS could NOT find anyone else to do it and just ask that I wait. This is in over 90 degrees weather as well. AC tech comes out, can't diagnose and leaves saying someone else will come. I called to find out when and was told I need to do another request for service due to AHS policy! Called AHS and they "processed" my request as if this was normal even after I explained what happened. SAME tech came and said, “Oh okay we will replace a part.” He replaced it. Still have issues. Called again. Sent SAME tech. (No one else is available.) Replaced something else. 5th time, we are now in late July and still not fixed. Tech states he tried everything and will have to replace. Another 3 weeks go by and today finally a person comes out. Was told it would be $3000 for installation costs to replace only the inside unit.

Cannot speak to anyone in the US. Called for service on 8/8, someone came out 8/9 said I needed a coil. As of 8/19 AHS claims they have not received any info. Each time I call AHS I am told they would follow up and call me back. Still no call backs.

In my opinion AHS should check the background and credentials for some of their CONTRACTORS to ensure that customers are getting the very best experience possible that's met with a certain amount of professionalism. One of the CONTRACTOR in question is AARON'S PLUMBING, HEATING & AIR CONDITIONING. This establishment is not good for your brand and lacks the basic necessities of being a good company such as quality work and being responsive to your customer base. The one other thing I will say is if I have another PLUMBING issue and this company is all you can provide I will discontinue your services.

American Home Shield Home Warranty review. I've been trying to get my a/c condenser/coil repaired for over 11 weeks. The temperature has been in the high 90's with a heat index well over 100 degrees. My family and I have been suffering and overwhelmed by the heat. American Home Shield and the service contractors have shown little or no sympathy and compassion when it comes to getting my a/c up running and cooling. Two different service contractors have been out with no success in fixing the problem. Each contractor has replaced parts costing me nearly $1000 in uncovered costs. Yet still, my unit is inoperable.

I made the mistake of signing up after reading all the bad reviews, only because I had them before and they had been a good co. My hot water heater went out and a plumber responded. The hot water heater and service was supposed to be fully covered and per the contract it was supposed to be replaced by the same size. I was told by the company that the fee was going to be over $600 plus the $125 service fee and that was for a 55 gal. tank. My tank was an 80 gal. They said that the extra fees were because they had to fit the new pipes on the tank, which they did with flex piping which was actually easier than using copper. After repeated calls to AHS I was told that I would receive a check for $249 for the difference in tank size but I would have to pay the fee to the plumber if I wanted the tank installed.

Currently, I have two separate policies with American Home Shield. In the beginning, navigating their website was a bit complicated as not both of the policies were accessible online. Now it's fine. Previously, I filed a claim with American Home Shield for my AC unit and I really liked the air conditioner guy they sent. The AC has been working fine since then. More recently, I have one claim filed to American Home Shield for a stovetop that needed to be repaired and a washing machine that is being replaced. For that claim, I had to pay one deductible. With the appliance people however, I tend to have to call them and follow up. Still, they did a fine job.

I submit my claims with AHS online and the website is very good. They send a contractor within the day or the next day. And they provide excellent work. It took a long time, but they fixed it, and they made it right.

The air conditioning wasn't cooling recently and I made a claim at American Home Shield online, which was easy since I'm a tech guy. I was out of town, but my brother was there and the contractors called him 30 minutes before. He said they did a great job.

Our air went out on a Friday night. The fan worked, and I tried to re-cycle it. I went out to the breaker. I did everything I know but we had no idea what the problem was. I got out the warranty and I called. It took an hour and a half to get anybody to answer. It was Friday night and I called back on Saturday. We were going through a real good heat wave out there. While I was on the phone, the guy was very nice and said, “Let me try to find somebody. Bear with me, I’m on number three.” Then he said, “Okay, I found him. They will either call you. Here’s their number.” I was relieved. The guy from Orangutan Home Services came out at 5 o’clock on a Saturday. I was starting to get nervous but he showed up. He went up on the roof and said it was my compressor. He gave me the amount for the Freon. There was a $10 credit which was nothing ‘cause Freon’s expensive.

Appliance Professionals came out to service our refrigerator. We had a very loud noise coming from it that was persistent. It was on and off. It would kinda calm down for maybe a split-second and be noisy right back up. I did the claim on a Sunday and Appliance Professionals contacted us on Monday. They were very expedient when they contacted us back. They were very professional too. They were on-time, prompt and courteous. They evaluated our refrigerator and said the issue was secondary to probably the compressor starting to fail. They gave an estimate of what they thought the amount was gonna be to fix that. They contacted American Home Shield back and told us that it was gonna be up to American Home Shield, whether or not American Home Shield would replace, or whether or not American Home Shield would choose to fix it.

I called American Home Shield and told them what was going on. I had two issues at the time, one was for an outlet that was not working and the other was for some water leak which I initially thought was coming from the tub. But it turned out to be from the AC and when the water stopped leaking, I had to call and cancel that claim. And AHS refunded me my deductible. They did a really good job and I appreciate that.

When I was out of town, my wife told me that our air conditioner froze and it wasn't cooling the house down. She submitted a claim to AHS and everything has been good since then.

When I call to submit claims to American Home Shield, most of the time, the reps are okay in treating the customers. The company that they sent to fix my AC was a good one and everything was fine. The contractor was on time and they did a pretty good service. Since then, the AC has been fine. However, I was a little disappointed with the increase of the co-pay that I have. I used to pay $100 and they tried to charge me more than $100 this time. I asked why they did without sending any notice before doing it.

There was no water running into the dishwasher. I just noticed it when I was running it and I called American Home Shield the next day. GE Appliance came out within five days. It was rather quick. I’m happy with American Home Shield.

The front right burner wasn't working anymore on my smooth-top stove. I called AHS to put in a claim and it was pretty easy. But the representative was very mechanical. She just repeated stuff several times and didn't really have any real personal interaction. Other than that, my interaction with the contractors was great. They have resolved the issue and so far, I've used the burner a couple of times and it's been working fine.

K & J Mechanical came out for the AC and they did an awesome job. I submitted my claim with American Home Shield via phone. The contractor came out and they discovered that the switch up in the condenser had gone bad. It worked for a little bit and then it went out again so I called and they came back out within a nice time frame. The screws had come loose so they just put in new screws, and everything was good.

American Home Shield sent McAttee for the garbage disposal. The doggone thing was locked up. It’d been going out for a month and I’d been banging it, turning it, hitting the button and hitting the reset. The plumber came and talked to American Home Shield. He’s the best one that American Home Shield has got. It’s a 5-star with this chap. He could be on my payroll. A lot of guys don’t have it and they're not that good and not that timely. But he was timely and professional. It was a good experience.

S.A.P. Home Repairs Services came out for my toilet, and they did a fine job. It’s just that we have to replace the toilet. So, I was gonna call American Home Shield today to make sure I knew what that was because I have a leak and I need that toilet replaced quickly. I know that I can submit claims with American Home Shield online, but I’ve been calling to set stuff up. I'll go through about four levels of the IVR, and then I usually get a rep. The representatives are always super cool, really personable, take their time, patient, and they’ll listen. You can tell they’re actively listening, and I get to know the person well enough to know their name, and I feel like I’m important. So far, all the contractors I’ve called have been really good. If anybody else I knew was buying a home or thinking about American Home Shield, I would definitely urge them to get a coverage.

There was a leak on the shower faucet. I filed a service request claim to American Home Shield online and RG Plumbing & Rooter came out on the same day. It took them 90 minutes to complete the work and they did a great and professional job.

I’ve had my home for a while and one of my coworkers mentioned that she had a home warranty and that she was really happy with it. I thought I should do that too and it was fortunate that I did. When my air conditioner went out, American Home Shield replaced that. Recently, my dishwasher wouldn’t start because the door wasn’t latching and a couple of days after I filed a request online, a contractor came and fixed it. He was great and at a high-level, the experience was good.

The outside unit of the HVAC would work intermittently. There was like a conductor so when the AC itself turns on, you hear it kinda clicks on. This conductor completes the circuit, and that’s when the outside fan turns on and blows the cold air inside. This conductor thing wasn’t always completing the circuit so sometimes, it would run and it would stop. Then I’d have to go outside and hit the machine or actually open it up and hit the conductor so it would contact the other nodes so the nodes would be in contact.

I had set the oven to do a self-cleaning for three hours, and when two hours were up, and F9 error code popped up. I looked at that online and it said it was a problem with the locking process. It stayed locked for the cycle for another hour, and then it unlocked. Unfortunately, because it was so hot and I did it late at night, I had to stay up that whole time because I didn’t know if it was gonna go for 12 hours at over 550 degrees. The guy sent by American Home Shield came out and replaced the locking mechanism itself. He couldn't stay there to monitor it, so that night, I did another three-hour cleaning. It went two hours, went F9, then it started beeping. It didn’t beep the first time.

Whatever problems we had, AHS solved them. When we were in the process of selling our house and the problem with our garage door came up in the process of looking at the house. We had a policy with AHS, so we opened a ticket and they sent out Ace’s Garage Door Repair & Installation. They were supposed to replace a spring and they replaced it. They were very good and fast. They were top-notch and didn't waste and cut down the speed in replacing the spring. Since then, the garage door's performance has been better because they also aligned the sensor, which would stop sometimes. Their work was right on the money and really worth it.

I have American Home Shield covering my rental property and the air conditioning unit went out there. It was just a simple switch that went out and the contractor came out to fix that so that was good. Recently, Clovis Heating and Cooling went through my air conditioner. It is old so nothing was changed. A week after they came out, it finally gave out. The only problem was that they were gonna charge me $1,200 for Freon because they had to replace the system and didn't cover Freon. I wasn't gonna waste money on taking a chance on it going back out again just because they replaced the part. So, I just went ahead and bought a brand new air conditioning unit outright and I didn't go through them. It cost me almost $4,000.

My most recent claim was for my washing machine wherein the actual drumhead detached itself and it would've cost more to repair it than to replace it. I processed it online and it was very easy. The contractor already knew what was wrong with it, and we told him the noise it was making. We told him that we thought the drum had detached itself ‘cause it was making all kinds of noise and leaking water, and what we told him was correct. He diagnosed it and let us know that he would submit it in. However, my air conditioner started leaking for the same thing that American Home Shield was supposed to have fixed a year ago, and I ended up having to pay another $75. I ended up cancelling it and just looking at it myself. If it’s something that had been worked on, even though it's been a year, I shouldn’t had to pay the $75. Nonetheless, I’m satisfied and I recommend AHS.

I submitted a claim over the phone to AHS because the little valves where you charge the AC up were leaking. The AHS reps were great. Someone came out the next day and they replaced those. It's been working great since the repair. It was a wonderful experience.

Before we moved, my fiancée used American Home Shield in Biloxi and she had really good experiences there. The house came with some other different warranty company. We called them once and they were pretty terrible so when the time came to renew, we actually swapped back to American Home Shield again. And we never go with anybody else. American Home Shield is perfect. We had a problem with a pool pump and they sent someone to come out the same day within a few hours. It was really nice. They fixed everything up and they were really great. If we ever need anything done that has anything to do with a pool or plumbing, we’d probably request them if they're available.

The lady who was watching my house went in and it was hot while the air conditioning unit was running. She shut it off and called me. I then called American Home Shield and they sent someone out. The contractor whom they sent came the following day and replaced a capacitor. Thus far, I've had an average of one or more claims per year with AHS and I've been satisfied every time. I recommend them.

I have two claims I submitted and they're both similar. My AC was running hot downstairs, and I had already paid for someone to come out and work on it, but they were unable to work on it. I then called American Home Shield and said, "Hey, guys, maybe y'all have better luck." They went to their process on trying to fix it. And through that, they were very slow in fixing the problem. I requested an outside contractor, which I was granted. They came out, they assessed the situation, then, American Home Shield didn't believe them, so they sent out someone else. With the third person that came out and serviced it, it was the same thing. So, they went ahead and ordered a replacement condenser and coil. I was supposed to have landed at the contractors today to get installed, but he won't return my phone calls.

The online claims process with American Home Shield was a good one and it was very smooth. However, AHS kept on using the same plumbing company. It was a horrible experience. The first plumber that came out always came up with extra charges that were unnecessary. I had no choice but to pay them since they’ve already gone out to the home. It’s always like that and I have different coworkers too to whom I’ve recommended American Home Shield, and it’s the same thing with the same company. AHS sent the company to me again and before they went to my home, I called AHS and made sure that they gave me somebody else. The recent claim was great and I would recommend AHS. They sent the contractor from R&M and he was very professional. He got back with me because he was running late. It was a quick fix and took an hour, if not less.

We initially had a regular check with the air conditioning unit. The claim was submitted over the phone and the representatives we spoke to were cooperative. The contractor came out and checked it. They said everything was fine and they left. About a week later, the air conditioning unit went off and we had to submit a whole new claim. The second guy came out and got the unit back and working. Then the air conditioning unit started to have a water leak in the ceiling and it messed up all the floors which have not been repaired. We called back and the third guy came out then and called in the problem. It got clogged up. He said that the first who came should’ve caught that. We suspect that the first guy just did a routine check, he didn't do a very thorough one and that had caused the problem. The third guy got some equipment and fixed it. It’s been working fine ever since then.

The AC wasn’t working so I filed a claim to American Home Shield. It’s always easy with them. The contractor came out the next day. He was very efficient, had the parts on his truck, and he fixed the AC. I recommend AHS constantly.

I submit my claims with American Home Shield online and the process is fine. I had a claim for the air conditioning unit and the contractor came out for service in four days. The tech was personable, friendly, and he was fast in getting our issue fixed. The unit has been working fine since the repair.

We had a leaky garbage disposal and we had some problems at first when the first contractor that AHS assigned to us never contacted us. And whenever we called, we always got voicemail and they never called us back. So, after a couple of days, we had to have a different contractor assigned. But they took care of the job on the same day and we had no problem. I'd recommend AHS.

When my pipes going to the faucet outside had leaks, American Home Shield got me a plumber who came early and provided great service. He reminded me that every winter, I should take the water hoses off the faucet outside. I learned something new and I like his personality. He had been there before when he fixed the leak on the other side of the house too. All in all, everything is great.

After waiting over two months for them to address my issue and also having to wait numerous hours on hold just to be disconnected, also the contractor assigned to me (RX ELECTRONICS) worse company ever, I had to threaten to cancel my account with them to help me and they finally gave me another contractor that in only one visit fixed my issue. I didn't like the fact after seen how many times I was being rescheduled by RX ELECTRONICS giving me excuses for their irresponsibility American Home Shield insisted in staying with same contractor. I can also say I've been with American Home Shield for years and this is my first problem with them.

We had a clogged up pipeline, and we filed a claim with AHS over the phone. The contractor rescheduled the appointment. And then they came over and fixed the problem in 20 minutes. Everything’s fine, so far.

I had a dishwasher leaking and the water was falling all the way to the floor. I submitted a claim online to American Home Shield and though navigating their site was pretty easy, it would be good if there was a way to submit two claims at one time. Still, the contractors whom they sent were excellent. The tech who came fixed the gasket. The dishwasher needed some minor adjustments but after he fixed it, he turned it on and we both waited a bit to make sure there were no leaks.

The fan motor on the air conditioner outside went out and I submitted a claim online to American Home Shield. I talked to the tech guy that day, and they showed up the following day to fix them. Since the repair, the AC has been good.

When we had trouble with our air conditioner, the service that American Home Shield recommended called the next day and we got an appointment. The technician came out the day after, looked at it, and found the problem. Then he had to get something and he came back. He fixed it and everything worked fine.

One of my AC units broke down when the temperature in Phoenix was around 110 degrees, so the house was 90 degrees. Still, I had a very good experience with American Home Shield. My claim was filed immediately, and within 24 hours I had already an appointment set up. The person who came in was very customer service-oriented and he had very good knowledge and experience. I could tell that he was paying a lot of attention to detail. He inspected multiple parts and determined that the problem was one of the relay, a little piece that was not touching on electricity from one side to the other of the AC unit and he replaced that. Within 40 minutes, the issue was resolved, and I had my AC back on again. I am very satisfied with the overall process from end to end.

The air conditioner fan blade broke and I called it in. American Home Shield's reps were perfect. They told me it would take two to four days for a contractor to come out. And then, I called back at four days and they said there would be another couple of days, and then it took two weeks. So, it was really not good. My brother-in-law said, “Those motors only cost $40. Why don’t you just put a new motor on?” It’s about $20 to ship in the blade. I don’t understand why they didn’t just put a new motor in. But maybe my brother-in-law was just mistaken about the $40. But they fixed it. Everything is working fine now. It was a 90 degree heat and the repair took longer. So, it was a little tough, but we survived. American Home Shield is doing great.

American Home Shield is very helpful we're satisfied with them. We call them when we have claims and speak with a live person. So far, we've had no problems with anyone. When we had multiple claims at once, R&S Home Maintenance was sent out to fix our microwave, washer, dryer, and refrigerator. They thought they fixed it all. But the microwave and the washer went back out. R&S came and checked that. They had to order parts for the washer. As for the microwave, we're going to get a brand new one because they can't come up with a part anymore. In less than a week, the dryer went back out. It took R&S days to look at it. Now, they have to order parts for the dryer.

My washing machine started not washing and I submitted a claim at American Home Shield online at first, then I called after that. They scheduled the appointment with the contractor from Wright Appliance Service & Repair who came to my house four or five times. They tried to fix it but never found the problem. They changed the motor on their last visit and totally fixed it. It was excellent.

If you know how to use computers, it’s easy to navigate the website when filing a claim. I submitted one online late one night, and by 9 the next morning, I had a call and a service technician. The service was very prompt and that was amazing. The guy came out, said he needed to be back, and had it resolved within an hour and a half. It was an older gentleman who was from a very good local company and I liked that. I had another service call that was on a dishwasher and American Home Shield set up the appointment with Sears, which was nightmare to work with. After we went round and round, AHS found me another contractor. A local person was out within a few days, and everything was good to go.

Our central air recently broke and died and we made a claim at American Home Shield online for it, and they responded instantly. After the product was ordered, it took about two and a half to three weeks, but they had to wait for the part to come in. The contractor came out pretty quick to do the estimate. They were great and we'll definitely use them again.

I have two accounts with American Home Shield and I had two issues two weeks apart. One of the accounts is for a rental property I have and there, the air conditioner stopped working. I couldn't get anybody out 'til the next day. It was a really hot day, and I was hoping we can get somebody out earlier or the same day, just because I had renters there who were not very happy. They had couple of little kids in the house. I'm sure it was pretty uncomfortable with it being so hot that day.

I filed a claim for a microwave that stopped working properly and a contractor came a couple of days afterwards. They evaluated what’s wrong with it, confirmed what was wrong, and ordered the part which took five to six days. They were very courteous and very communicative. They made sure to let me know what was wrong with it.

Lake Plumbing was really good. They were on time. When they said they were coming, they arrived. They were quick and very friendly. This is my first home so they were very informative on why things break down and what you have to do to maintain stuff.

I contacted my warranty company when my refrigerator went out. AHS sent out a contractor and everything was great. They were very professional. They were very fast in setting up the appointment and getting the refrigerator fixed.

My recent claim with American Home Shield went well. My garbage disposal was done so the guys from Stuhr Plumbing came over in about 24 hours and gave me a new one. They were very cordial and it was a great company.

I've had two or three claims and the American Home Shield reps are cooperative. They're very good. Also, the contractors are very thorough and able to do what they were asked to do. A couple of days ago, I filed a claim concerning my air conditioning, but I canceled it. The contractor couldn't come 'til Monday of next week, so I had it repaired instead. Overall, American Home Shield does what they say. They get a contractor who makes contact and sets up a time, then they let me know when they're on the way, what time they'll be there, so it's very satisfactory.

My air conditioner wasn’t working and my experience in submitting the claim was great. The contractor went beyond the expectation. They came early and provided excellent service.

BW Air & Heat was sent by American Home Shield for our outside unit. We were very pleased with how quickly somebody did come out especially in this heat. They had to replace something that had to do with the fan. I did the claim on the phone, and BW came out the next day. It was really quick. They fixed it that same day, too. My husband stayed out there with the tech, watched him, and he was very satisfied with the work.

We were just moving in when I called American Home Shield and spoke with a representative for a rekey. It was a bit irritating and frustrating because I couldn’t understand her accent, and I kept asking her to repeat what she was saying, but it worked out. She set up the service for me and the guy who came was very professional and mannerable. Everything was good.

The AC wasn’t cooling properly and I called American Home Shield to get it inspected. I made a call on a Friday evening and it took four days to get a contractor out. He said it was due to the heat. It was gonna work that way for now.

I put in the claim because of my washing machine and I did it on the phone. The claims rep was good. It’s just that we have such a long hold time and I don’t like that. I’ve even been on hold for 45 minutes, which is ridiculous. People are busy. American Home Shield needs to do better with the hold time. Just hire more people. When the repair guy came out, he said the washing machine needed to be replaced. American Home Shield said I would have to pay for it and then send the receipt in. Then they would mail me back the money within 14 days.

My husband spoke with American Home Shield for our air conditioner and we got excellent response. We were very happy with it. The contractor knew what he was doing. He was very competent, professional, and efficient. I’ve always been happy with American Home Shield. I’ve had great service and I’ve never had any problem.

I called in a claim and it was a great experience. The guy who was sent was super nice. He came out once and diagnosed it, and then he came out again to fix it a couple of weeks ago. We thought it was fixed, but it is still not draining, and there's soap on my dishes when there shouldn't be. Still, I'd give a great rating to American Home Shield.

The microwave wasn't working and the stovetop wouldn't turn off. We submitted a claim online with AHS and it was very easy. They got back with us in about 24 hours and I was relatively satisfied with the timeframe. It always could be faster, but I understand that there's a process that the claim goes through with the internet and the time difference there in Hawaii. Then the techs from Major Home Appliances was assigned to our claim and they dealt directly with our tenants. So far, we don't have any complaints from our tenants, so I'm assuming that all went well.

My refrigerator was stopped up really bad and I didn't know how to fix it. I called American Home Shield and the claims rep that I filed the claim through was awesome. I did speak to someone a few weeks prior to that and they did not give me any good information at all that's why I had to call back about two weeks later. I called on a Thursday or Friday, and the technician was there that Monday. He fixed it for me and it took him maybe about 30 minutes. He told me that something was stopped up in the freezer and it wasn't allowing the freezer to drain properly. The freezer has been perfect since the repair.

We had a part on the motor go bad and I called American Home Shield to submit a claim. The interaction with the claims rep was really good and the contractors were friendly, quick and knowledgeable. Since then, everything has been better than before. It was a good experience with AHS.

American Home Shield has been very helpful to us. The guy that they sent out for our plumbing claim was very knowledgeable. We had a slow water flow issue, and he walked me around and showed me what the issues were. He explained how I could fix it myself going forward. So he wasn’t afraid to talk to me about that and point out what was causing the slow water flow. He was very open and honest. It a was really good experience.

Our air conditioner broke down. Initially, American Home Shield wanted to send another company, and it was super hot, but I looked at the company that they were gonna send online and they had horrible reviews. So, we phoned and asked if we could have a different one. And they said, “Yeah, but it may not be as quick.” So, they sent R Harris and they came out the next day or that day, and fixed it without a problem. So, it was great.

I spoke to reps from AHS when I needed an AC service and they were good. The contractors who came out were also good. They came out the next day and the repair was done on the same day. Since then, the AC has been doing well.

We were having some trouble with the lights in the house. The bathroom went out a couple of times and then there were times when the entire house would go down just for a second, then come back, and five minutes later, the same thing would happen. But it was localized into our house. It wasn’t a neighborhood problem. The contractor called the next day after submitting the claim and scheduled an appointment for three days later. One gentleman came and he answered all our questions. I was concerned about the fire hazard stuff and I asked him to test some of the outlets in the house. He walked around and tested as many as he could see that weren’t covered by furniture and he schooled us a little bit about how it works with the main button that is pushed to reset. It’s like the central hub. Everything worked correctly and we haven’t had any trouble since that day.

We called in a problem with our refrigerator on 8/1/2019, a tech came to our home to look at the refrigerator on 8/7/2019 and gave us the following options: (1) have the refrigerator replaced (2) have the parts ordered for this older refrigerator which would basically rebuild it (non-energy saving). On Friday, 8/9 I checked online, the service request is in authorization review. Today, I called to ask what was delaying the repair or replacement, the representative told me they needed to call the contractor to verify the parts that needed to be ordered, AHS informed me that they would make the determination.

I recently signed up for Home Warranty service with AHS and was disappointed with their service and ultimately cancelled my account after my first incident and claim with them. We had a pipe burst in our basement that was flooding water on a Saturday night. After calling AHS they said they'd get a tech to call me back that night for emergency service. I never got a call and finally got through to the plumber AHS lined up on Monday morning. I was able to get my own plumber to come out Saturday night to address the issue. AHS still charged me the $100 fee and wouldn't reimburse me for the $300 I spent on my plumber because I didn't go through the proper process. I've had much better luck with other Home Warranty services. I could not recommend American Home Shield to anyone.

I scheduled to request service for my A/C unit on a Saturday. I knew something was wrong with my A/C unit by the sound it was now making. I have had many different things replaced on my A/C unit before thru the American Home Shield warranty company. Most recent was the Compressor within 2 years, and other items prior to that such as the capacitor, contractor, coil, drip pan.

I have been a customer for almost 8 years. American Home Shield doesn't care about your issue. I've called several times to address my plumbing issue and every time they send the worst company in town it takes them days to get to you. Last time they sent a plumber who was at least 70 and could climb under the house and then he says, "I can't work in water" and we had to go 3 weeks with no water. The plumber was out less than a month ago and I wake up this morning to water spuing everywhere.

We had an issue with the gas starter and when we filed a claim with AHS, we had three different people out. The tech who fixed the issue was very knowledgeable and he did a great job for us. The AC has been working good since the repair and we were happy with them. Also, we usually call our claims in with AHS and our experiences with their reps have been very good.

I called American Home Shield for a microwave that would not heat up. The technician was here to change out the electrode which was what was causing the microwave not to heat but he couldn't find that model anymore because it was old so he had to replace the whole microwave. He was pretty knowledgeable. I did text him back at the end because he said I had a warranty that I needed to submit to the microwave company but he never texted me back and I don't like anybody not returning my texts. He didn't wanna tell me to do American Home Shield's warranty. I texted him and said we couldn't find the paperwork 'cause he didn't want to purchase it online for us. I needed the paperwork to submit the warranty for the one-year warranty and he never responded back.

I called in an air conditioning issue and got an excellent rep with American Home Shield. Within two days, a contractor came out for the service. That the guy knew exactly what was going on and he explained to me what issue we could get later on so we could have it fixed before it happens. The AC has been excellent since the repair.

I filed a claim for my air conditioner that wasn't coming on. I did it online and the website was very user-friendly. The contractor was out the next day and was wonderful. They replaced the thermostat on the wall and it's been doing okay since. It was a great experience.

Austin Heating and Air came out and they fixed the problem. It was some fuse. He switched it out for another one. He was good.

My air conditioning unit wasn’t getting cold all the time. I submitted the claim online to American Home Shield and the process was very easy. The contractor they sent was great, on time. He finished all the work and fixed it. The unit works good now.

I submitted a claim over the phone to AHS for my hot water heater because I wasn't getting any hot water. It's fairly easy for me to submit over the phone instead of going online. That day I called, the contractor called me as well and he was on his way. It was the quickest thing. I was very satisfied. I'm satisfied with American Home Shield as well.

My AC quit blowing cold air. Shelby submitted our claim over the phone to American Home Shield and found that to be a pretty easy process. When their contractor came, they replaced a resistor that had gone out and since then, everything has been working well.

We just bought the house last October and the air conditioner unit was a new one. I submitted the claim to American Home Shield over the phone and the representative was very good. The service tech was looking at the unit and the Freon had not been adjusted correctly. He was very knowledgeable. He was here for an hour, and he fixed it, and everything is working fine.

Our air conditioner didn't work and I submitted a claim to American Home Shield over the phone but I don't like the automated voices. I got frustrated with them so my wife handled it. We've used the contractor that they sent out quite a bit because it seems like he is the only one that knows anything about our air conditioner. We recommend American Home Shield all the time. As long as I don't have to deal with them, I'm okay with it.

Most recent claim was for a broken central air conditioning unit. Everything was done very well, very professionally, and got taken care of expeditiously. Everything is working fine.

American Home Shield had somebody come out and checked my air conditioning unit because I didn’t think it was working up to standards. AHS took care of things promptly and had somebody out. It worked out pretty well for us. The technician was very professional in his service. He checked the unit and everything seemed to be okay. He tried to put a little bit of Freon in but that wasn’t helping anything. Overall, I was satisfied with everything that was done.

I had Super Plumbers through AHS and they came when they said they were coming. I had a bathtub sink that was dripping and they took care of what I needed all in one visit. Everything’s fine. They did a good job. And I’m very pleased with it.

Sears installed a new hot water almost a year ago and I called them because there was no cold water. It was mostly hot water. They sent the one that installed it and he fiddled on every outlet of the water. That has nothing to do with all these outlets, but it’s the connection that they did over in the back. They could not find it so he just went around and fiddled everything until he got to the washing machine and made all kinds of things over there. Now, the knob in the washing machine is broken.

My wife spoke with the representative and I spoke with the technician. He was on the spot. He went straight to the point and took care of it. He wasn’t there too long and he diagnosed it right. Everything is working great and it was an awesome experience.

I had a plumbing issue and I submitted a claim online with AHS. It was quite easy and they got back with me after 12 hours. The reps who called me were good.as well as the contractors that they sent out. They contacted me, we talked, and we did an appointment. Everything has been working well since the repair.

I made a claim that my washer was not working. At my request, American Home Shield sent a person to check it out. That person came on a Monday and said that they had to order a part and they would be back on Friday. They didn't come back on Friday so I had to call them on Monday. He said that the part hasn’t come in yet. Then he called me back later that day and told me that the part arrived and that I should make an appointment so I did that the following Thursday. They come out and supposedly replaced the control unit and the water shut-off valve but the washer still didn't work. They went back and did the report to AHS then AHS sent out another company for a second opinion.

American Home Shield's reps were great. They were very responsive. I filed an air conditioning claim, and the contractor actually called me on a Sunday afternoon to boot. They came in Monday and they were there on time and diagnosed the issue. They had to order a motor. So, they couldn't fix it till Wednesday, but it took them like 20 minutes to do it. It was fixed Wednesday. But they said, “We know where this motor is. We just have to go get it.” So, they communicated extremely well. If they would've had one on the truck, they would've put one on that day, but they wanna make sure they had the right part.

We had a plumbing leak so I submitted a claim on the website of AHS. The contractors sent were very thorough, helpful and diagnosed the problem.

I called American Home Shield for my air unit issue and they assigned Total Air Care. The tech came quickly by the second day and he was knowledgeable. He explained everything. The line was clogged and the coils were dirty. So, the unit kept freezing over and it was leaking all over the floor. Their tech cleaned it up, did the job and we haven't had any problems since. It was a pleasant experience.

I made a service request online because I have a leaking pipe in my house and I had called to have a plumber come out to identify where the leak was and to fix it. They assigned me to the contractor, and then I got an email back that said I'd be contacted within 24 hours to schedule, but the plumber never called me. So, after two or three days, I started calling, trying to find out. I found out that I needed to reach out to him, that he alleged that he was unable to reach me, which was not true.

When we came to our current location, a refrigerator was conveyed to us and it promptly broke down. We had problems at that point with American Home Shield as I was talking to somebody in the Philippines and they had a guy who was very unresponsive. I called him and he told me he had seven days to come. I canceled on him immediately when I checked online and found so many adverse comments about him. For that concern, we ended up not filing with AHS because of the guy they had. At that point, we were without a refrigerator and we were trying to get going. We flipped over and found out that we could get the compressor for a fridge from LG. However, it turned out that their guy couldn't get our refrigerator going anyway so we bought a new one. Even so, I don't know why AHS referred me to a guy that was 60 miles away and with a very bad reputation.

American Home Shield's online claims process is fairly easy and simple. It usually takes about 48 hours to contact me. But I'm usually calling them the next day because they take took long to call. I understand that if you call on the weekend, you have to wait till the next business day, but they don’t usually call the next business day. It’s usually the day after. But the service has been fine. But the air conditioning ordeal was horrible. We were without air conditioning for over a week and it was a 100-degree weather. The turnaround time was entirely too long, and we had to stay in a hotel.

American Home Shield is a great company. My shower wouldn’t bring any water when I turn the water on and I had other issues, so I called and the rep handled it. It was very good. She gave me an estimate of 48 hours and Earl’s Plumbing contacted me within 24. They took care of the problem and they were fast! They were fantastic.

I filed a claim with AHS because the fan of my AC was going, but the AC wasn’t blowing any cold air. The temperature was set to 72, but it was 82 degrees in the house. The process was easy to me and A.R.T. Heating & Air came out within the next day. They were there for about 45 minutes, and I haven’t had any issues so far.

My mother is happy with American Home Shield. Recently, there was a leak in one of the bathtubs in her house and there were two separate companies that came out and looked. The first company said that there wasn't a leak, and it was fine. Then we noticed it was leaking again so we called American Home Shield and they sent a second company out. They said that the bathtub was cracked, not to use it, and get back in touch with the home warranty. So, we called American Home Shield and they sent back the first company again which came out and found that it wasn't the bathtub. It was the drainpipe which coming from the bathtub that was cracked. They fixed it then came back and repaired the sheetrock that they cut out. They did a great job.

The heating element of our dryer went out and the water valve of our washer was leaking. I made my claim online with American Home Shield and that worked okay. After a couple of days, an appliance company came to our house. They were personable and things went well. They did their work and explained what they did. They had to order parts then come back. When the door switch wasn’t quite working right for one day, I put a ticket back in. The guy came back and let me know what to look for. That has been working ever since.

I filed a claim online for my air conditioner and it was fast and easy. The technician came in about 2 days and I liked him ‘cause he was fast. He told me the problem and he solved it right away.

American Home Shield sent TruFix Repair out to service our request on the refrigerator. It wasn’t allowing any water to get through the thing in the water door. And on top of that, it kept leaking at the bottom and I was getting ice buildup on the bottom. American Home Shield's reps have always been really good. We’ve been dealing with them for quite some time. The guy from TruFix was very polite, very professional, and provided quick service. He went through what he did step-by-step. He had to order a part which we had to wait for, and as soon as the part came in, he called and set up another appointment, came back, and did it. My overall experience with American Home Shield was so easy. All you have to do is make the call, they take care of the rest.

I made a request on the 26th of July and Antech Appliances came out and fixed my icemaker. I had another service call that I made that day for an air-conditioning repair and that has been a terrible experience. The company was called Total Heating and Cooling. They came out and looked at the air conditioner, and they wanted to relocate the entire air conditioner. I said that I live in a condo-type building and there’s no other place to put it. There’s a pump that apparently needs to be replaced because there’s a drain issue and they’ve never gotten back to me. I called AHS and they told me to wait, and that the contractor would get in touch with me, which he finally did. But then after he said he had to order a pump, he hasn’t gotten back to me, and that’s been a couple of weeks now. I would have to call AHS back about that because the contractor apparently doesn’t respond.

I called American Home Shield almost 3 weeks ago for an issue with air from my furnace not being pushed properly. A technician from a local company came out, and recommended replacement of my old furnace. I have been trying to get a response from AHS as to what action they will take with this regard, on line I am advised that "Authorization is under review". I have called several times and I am told the same thing (that they are waiting for authorization), from people who can barely speak English. It is awful that no one is held accountable, I have been hung up on and been treated rudely. I am Realtor and have recommend AHS for many years. I have bought the protection program for my clients many times in the past and I will never use them again. I just called again and used the Realtor prompt hoping to get someone local to help but to no avail.

We have used our warranty three times. With the first two we had no issue as we did not have to contact AHS directly. We used the website to request service and the independent tech got a hold of us and fixed covered item. The issue is the third time, second time our oven went out. After the tech came and informed us the oven could not be fixed here is where the problem starts. We waited three days to hear from them and after no contact, we contacted them. We got a woman overseas that barely spoke English, had to call again, again got a woman who barely spoke English. We were told four different things about our issue.

I purchased a Home Warranty from American Home Shield (AHS) for $655.00 on July 11th. On July 18th as my central air unit was not working properly, I was so happy to have my new home warranty until I attempted to use it! Here we are almost a month and 33 calls later and my unit is still repaired! The American Home Shield is completely inept, very little is covered, there are fees associated with all services and they do not have enough qualified trustworthy contractors. Therefore I requested a refund of my $655.00 purchase price, within 30 days of purchase, but was offered a prorated refund of $439.00 because I used the service. I am not sure how 33 calls and two no shows by contractors (when I had to take off work to be home) constitutes using the service!

I have had an American Home Shield Warranty on one of my homes since 2017. While I cannot say I was overly impressed on prior service requests, the jobs were completed without complication. Recently I had really terrible service. In July I placed a service call request for a problem in two of my bathrooms. The inability for their call center to communicate in English was beyond frustrating!!! The representative I was speaking with could not understand what I was calling about. The service request was incorrect, and was cancelled right away, but still got charged.

Just purchased a home and got the warranty from the seller. The hvac had a leak and flooded the lower level. They tell me it's not covered as the problem a "pre existing condition." The whole house is pre existing the warranty. If they won't cover anything using that excuse your paying for a worthless piece of paper. They need to come out an inspect what they are insuring instead of just taking your money and denying all claims!

I HAD AMERICAN HOME SHIELD for over 5 years at 80 dollars a month... My air conditioner went out. They had services it several times in the past years.. It was an old unit. When it finally went out they want to tell me that the dog peed on it. The dog has been dead for ten years. After three different opinions and me threatening to sue them they gave me a measly $1500 when it took over $3800 to replace the unit. Their customer service is the worse I've ever experienced. They must teach them to give the customer the runaround. My blood pressure went up and I had to be hospitalized after dealing with them over a two week period. NO one is ready to help you solve the problem. Only want more money. To hell with american home shield.

American Home Shield is so good, I would hate for them to ruin their reputation, but my most recent claim was involving Sundance Plumbing and I would never use them again. I had a plumbing break on my water heater. There was corrosion and it took them four days to come out to repair it. After that, it took them 10 days to respond back to me regarding the break. They are just horrifying because water coming into your house is not okay. 50 gallons of water ended up coming out of my house. I sell American Home Shield through Farmers, so it’s a big deal to me for my clients. Sundance Plumbing was also out to one of my clients and it took them two weeks. On a different note, I have another claim and it's for my refrigerator. Appliance Wizard replaced the ice maker and the valve, but the panel is out too, so they had to order that. You just don’t get the parts overnight and I’ve been waiting a couple of weeks for that. Still, that experience was great.

Since I found out about American Home Shield, I applied for their warranty and I've been with them for at least over 10 years now. Recently, I called them to submit a claim for our hot water heater issue and their reps did a good job. They referred me to JF Whitlow Jr. & Sons, gave me their phone number, and we kept in touch with them. Everything went okay and we had no problems.

The battery had gone bad on my washing machine. It took about four days for American Home Shield's assigned contractor come out from the day they assigned somebody. They had scheduled an appointment. The contractor was pretty good and there was great communication. He worked well, told me what was wrong, and what it would take to fix it. He was ordering parts and he would contact me once again. This is my second year with American Home Shield. I'm very happy with them compared to what I had before.

Water Control Plumbing came out for the toilet. The water wasn't going down well and the tank wasn't refilling. I filed the claim over the phone and when I go over the phone, I like being able to speak to someone. And sometimes, it takes a bit of a while to actually speak to a human at American Home Shield. Initially, they had assigned me someone and that person didn't come. I put the call in on either a Thursday or a Friday and he was supposed to come Monday but he didn't. So, American Home Shield reassigned me an individual when I called. As to why the person had not come, they said that the call had been canceled.

I had a plumbing issue. I submitted a claim to AHS over the phone. Dealing with their representative was helpful although she was difficult to understand. I filed the claim Wednesday night, talked to the contractor Thursday, and then they came out Monday morning. The contractor was amazing, Thomas Brothers Plumbing, and the plumber was extremely helpful and had great customer service skills. He did a great job. Things are great since the repair.

My Samsung dryer wasn’t heating so I made a claim with American Home Shield. I did that online which was an easy enough process. The next day, they got back to me although I would have wanted it to be immediate. The contractor who was sent out knew his stuff and was very courteous. He let me know when he was about 40 minutes away so I would be there. Scheduling was a little tough because he seemed to be very busy but it worked out very well this time. I happened to be off work and he happened to have time open, so it all came together. He identified the problem immediately and had the parts available on his vehicle. The work was very clean and quick. It was very well done.

The AC was making some loud bangs and grinding noises when it came on and when it turned off. I made a claim to American Home Shield online and the contractor came out as soon as it was another workday. I really like Blizzard Air. I requested them versus the first one that popped up because we had issues before with that one. So, it was nice to be able to have a choice and pick. I have recommended AHS.

My air conditioner went out and when I went on the phone to submit a claim with AHS, the rep I talked to was excellent. The tech who came out fixed the AC in over an hour but I wish that the service was quicker instead of waiting a few days. Other than that, everything was fine.

We've never had any problems with AHS getting a contractor out. One time, our hot water heater was leaking into our entryway. My wife submitted a claim to American Home Shield. Initially, one plumbing company came out and they couldn't find the issue. Then, Metro Supply Services came out and they found it. Since they dealt with the problem, things have been really good.

When the pool sweeper was not running, American Home Shield sent out Knock Out Pools. The tech saw the problem right away and fixed it. He was right on it. It was a great experience. I’m completely satisfied. But I've had some claims in the past, and they were awful. The contractor that I was dealing with was trying to work the system to make money out of it. I caught one of them in a flat out lie. American Home Shield said my only repercussion against that was to take that contractor to small claims court, but I can’t afford to use any more money with this.

I submitted a claim online to American Home Shield for a plumbing issue. The online process was fairly easy to do, and then TAZ Plumbing came out in about three days. They were excellent. The technician came, and he was very polite and professional. He took care of the problem and told me how I could deal with it in the future. Everything has gone fine with the repair made. However, I have one other issue: another contractor came and he made a repair on the leaking washer, but it is leaking again now. That was about 10 days ago, and I’ve been trying to reach them for three days and I get no response. Nevertheless, on the issue where TAZ came out, I was very happy.

I love the company that AHS sent to work on my AC and I wouldn’t use anybody else. They’re excellent and the tech came out twice. The first time, he changed some kind of a valve and it started working right away. But two days later, it broke again. It turned out that it needed a couple of pounds of Freon and since then, it’s been working perfectly. Other than that, I didn’t get charged with $75 the second time. I also had another good experience with that company. They’re very professional and they’re not like these other people that would try to charge you more for the Freon. The payment for the Freon is separate from the service fee, so they tried to help me out. They made sure they fixed the AC without making me pay thousands of dollars for the Freon and I appreciate that.

There were a couple of times that the AHS contractors came out. One time, our unit stopped working. They fixed it. They said they put a motor in it. They plugged a new motor in there but it wouldn't shut off. The contractor had to come out again. They ripped my old thermostat off the wall which pissed me off, put up a new one, but the issue was still not fixed. The unit still wouldn't shut off appropriately. They had to come back out again because the unit stopped working.

We bought the house back in February and American Home Shield came with it. The house is a little older so it had some stuff and anytime I’ve called AHS, everything has been taken care of immediately. The most recent was for my air conditioner. It stopped working on the hottest day of the year, so I put the claim in right away, and I got the text that someone is gonna get a hold of me within 24 hours. The guy’s number was there so I decided to call and he happened to be in the neighborhood. Instead of coming the next day, he was at my house within an hour and he fixed my AC. I never believed in American Home Shield and thought it was a scam, but it has come in handy. Now, I tell everybody about it, and I’m gonna re-up it when it comes due.

We purchased a new house and we had AHS come in and change all of the exterior locks. We submitted the claim and pre-paid everything online. It cost us a $75 deductible for that service then the local service company contacted us and came straight out. The company responded within 24 hours and it took about two hours to rekey the locks. So, it was awesome. The tech also provided us with extra spare keys and didn't charge us for it.

My air went out on a Friday night and I put in the claim then. When I first called, it said to make the payment, but I wondered how they were gonna know what's wrong, so I hung up and called back. I explained to them that I made the payment through the phone and since it was still the same issue, I didn't have to pay the second payment.

American Home Shield has always been good to us. Anytime we've had to use them, they have always come through, and they have always been really good. Service has been done pretty rapidly. As a matter of fact, we have sent several different families to them, and they have signed up with American Home Shield and are now using them.

We have two toilets that keep running after you flush them and one of them was getting clogged up. We filed a claim for that, and the contractor came out in two days. They were fine, but the toilets continued to run after you flush them after they left. So, they didn't really fixed the problem. My wife called and American Home Shield sent them back out again, and they came out with the wrong claim. Their claim was that the toilet was still backing up. Also, they didn't clip down one of the hoses that goes in the tank, so it was blowing water all over the floor. They put a little clip on the hose and there was nothing they could do about the toilet.

There were some water issues with our freezer and so I filed the claim online to American Home Shield. The contractor came out and fixed it in half an hour. He already had the part in hand and he replaced some pipe in the back of it. It's good now.

Our faucet was leaking so I filed a claim and the rep of AHS was good. I was told to expect a contractor within 24 hours. The contractor said they couldn’t do it because American Home Shield doesn’t cover faucets. So I removed and replaced the faucet myself. Nevertheless, the contractors have fantastic service and were very friendly.

The downstairs air conditioning was not working. The temperatures were climbing, yet the air conditioner was continually running. It just wasn’t cooling. I called American Home Shield and they assigned me to US Air Conditioning of Texas. Then, the vendor called me and we got an appointment set up. When I originally got in touch with them, they said somebody would call me to confirm that they would be out the next day between 8:00 and 12:00. But that did not happen because I got a call that night from the person who was coming and he told me that my service would be between 3:00 and 5:00 based on the locations on where he had to make his call that day.

I went online and submitted a claim for our air conditioner. And then American Home Shield had one of their service people make an appointment. Getting someone to come was easy. But the first company that came didn't do a thorough diagnosis, so we requested a second service company to come. There were many attempts to get the second company to come, but when they came, they did a thorough diagnosis to figure out the true problem. The second company was great because I could tell that they were doing a good job. The air conditioner started working well.

Our stovetop quit working about a month ago and we submitted a claim online to American Home Shield. Doing that was pretty easy. We ended up having RM Service Masters come out and they had to have an electrician come out as well. Both of the contractors they sent were really professional. The tech from RM Service Masters pulled out the stove and looked at it. He said the issue looked like it was electrical. He didn't do more to it and had AHS put in a claim for an electrician to come out. The electrician came and he flipped a breaker back on but the stovetop still wasn't working right. He somehow reset it and when he did, it started working again. He said that the issue could be that the breaker needed to be replaced and that he was going to put something in to have that fixed. However, I haven't heard anything since then. Still, going through AHS for my claim was a good experience.

The AC fan wasn’t coming on and circulating. I filed a claim with American Home Shield and the guy who came out reset the system. He turned it off and took the power off from it, and when he fired it back up, it started. But now, every time that the power turns off and back on, the AC fan doesn’t automatically come back on. We’ve been here almost a year and we’ve never had this problem before. So what I’ve been doing is cutting the main breaker, turning it off for about 15 seconds and turning it back on. Then the fan comes back on. But I’ve never had to do that before and we’ve had power outages.

The AC was blowing hot air and this was the second time that I had to call American Home Shield over the summer. I also had to pay a second copay and that irritated me. Then when the guy from United Air Temp left, it took a few hours for the house to cool down and that caused concern for me because usually, when somebody comes out to fix the AC, it’ll start working again immediately. I was worried that it wasn’t quite right. Yesterday, it was hot in my house again. But then it's been hot here. As far as I can tell, it seems to be fine. I also recommend the warranty company to my friends all the time.

I had some electrical issues to take care of in the bathroom and the living room. The bathroom fan wasn't wired up correctly and then two of the outlets were not wired up correctly. The guy that AHS sent was amazing. I sent him a couple of pictures of the style of fan. He had the part when he got there and just knocked it all out real quick. He was super nice and really friendly. He got in, did the job, and he was just really easy to work with. Everything is great since the repair.

I had a claim with American Home Shield where I had a problem. It was kinda tough for a little bit. A part was not given to the service people on time. American Home Shield had to order the part and I had to wait two weeks for them to get it during which I was with no AC. But American Home Shield kinda got it together with our last claim. My husband made a claim since something was wrong with our AC unit. 360 Air Tech was sent out and they serviced it. The contractors were great and everything has been fine after they came out.

The whole process with American Home Shield was horrible. I bought my condo out three years ago, so I paid premiums with American Home Shield for the last three years. For the first problem I ever had, the process was very confusing for me. Originally, I called American Home Shield. They told me I had a service call I had to pay, so I gave them a credit card for that. I had the gentleman come over here to take a look. The water heater was leaking. I knew there was a problem and I knew I had to get a new one, but there’s a process to how everything is done.

When I had a claim for the air conditioner, I had a good interaction with the claims rep and the contractor was good. The only problem that I had was when I was connected to the purchasing department. Before I called the purchasing department, I've talked to the contractor and they said they submitted the report. They also said that either American Home Shield get somebody look at the compressor, or they can change the refrigerator since it's just a small refrigerator and it's not expensive. They ended up changing it. So when I called American Home Shield, they transferred me to the purchasing department. I wasn't happy with how the rep talked to me. He was telling me that the contractor who did the service did not submit a report, but I told him that I just finished talking to the contractor and they said they already submitted the report. The rep told me that he couldn't do anything and there was no report yet. He wasn't friendly and he was sarcastic.

We had an issue with the garbage disposal. We went online to submit a claim with AHS and the tech from Harvey's Plumbing & Drain came out. Our experience with them was good and since the repair, the garbage disposal's performance has been great.

The gentleman was out within two days for the air conditioner. He was very professional and really took his time in making sure that that was the only issue with the system. It now works perfectly. However, American Home Shield's online claims process is lacking in description. It generalizes and doesn't allow you to put anything specific.

The technician from Heritage Air & Heat came to fix the AC that stopped working. He came the next day after I filed the claim with American Home Shield and told me about the problem. He fixed it in a day and there are no issues so far. He was pretty professional.

We were having some issues with our air conditioning unit, and American Home Shield sent out Ryan Air Conditioning. The service tech replaced the coil and then he also had to replace 60 pounds of Freon in our outside unit. He was wonderful and very helpful. Everything's been fine since the repair. We haven't had any issues with it. The only thing is since we are in a mobile home, we had to replace all of the Freon. American Home Shield would only pay $30 per pound on the Freon, and it cost $60 per pound. So, it was $450. And we're not happy about that. I'm going with a different home warranty company that does pay for the full amount of Freon should that happen again.

I had a plumbing issue and made a phone call to AHS to submit a claim. The guy on the receiving end was very helpful. When the tech came, he was very informative. The shower knobs got stripped and he replaced them. That time, I had another problem in the kitchen and he was showing me that it was a really simple fix. He also showed me what type of tools I needed.

From start to finish, American Home Shield has been great. They all arrive at the time they said they will, they've done what they said they were gonna do and I've been very pleased with the service. The last claim we had was where C&R Solutions came out. They replaced a microwave that wouldn't work as something was wrong with the keypad.

In three hours after I made my claim online with American Home Shield, someone was scheduled to come out for my whirlpool tub that was leaking. A technician didn't come out until the next day but he was able to resolve the issue that same day. He did a great job and was professional. Everything has been good since.

I put in a claim online to American Home Shield for our dishwasher handle and our refrigerator seal that was broken. The contractor called ahead when they were on their way. They came and the wrong part was ordered the first time for one of the doors. So, they came out three times and the repair took about a week and a half.