American Home Shield Reviews

The guy came out three times for two different problems. The first one was the air conditioner that was not turning on at all. He had some issues fixing it because there were three or four compounding issues. But he got it fixed the first time. He also gave me good notification on when he was gonna be out there and he showed up on time. He was great and friendly. The next day, it wouldn't turn off. Then some other stuff happened and it wouldn't turn back on afterwards. I called American Home Shield and had the contractor redo it. He came back out on the same ticket. He looked at it and figured out what the issue was. He didn't have the parts to fix it permanently right then and there but he was able to rig it to where it would work for a few days until he got the part in. A few days later, he got the part in. He brought it out, put it in, and it's been working great since.

Pro-Tec came and fixed an icemaker. And then, my refrigerator wasn't cooling. They said it was some sort of a part that went missing. After a two-week time span, the part came in. Then they came in and refixed it. They were very pleasant. It's just when I called Home Shield and said, "Hey, my refrigerator has been down and it has been X amount of time. And I have lost food. I've had to buy food like three or four different times. And the refrigerator is not fixed," they said that in my warranty, they won't have somebody come and fix it and replace the food that I lost.

I like the assurance that if something big goes wrong, it's covered by my home warranty. Recently, I had a leaking faucet in the bathtub and AHS sent out the techs from Conklin Plumbing. They were very professional and very friendly. They fixed the leak and I haven't had any issue since.

Submitting claims to American Home Shield has been easy. Lane Services came for my claim for my AC unit claim. The techs from there were punctual and they got out and fixed my problem. We've been very happy with AHS so far.

Getting claims going with American Home Shield has been fairly easy. I've used them three times and I've just called in. Everything has been resolved so far. We have an open claim currently that I made the other day and the company they assigned made contact with me saying they're gonna come out tomorrow.

I submitted a claim online to American Home Shield and the website seemed easy to use and straightforward. I was told that I would hear from so and so within the day. Steinmetz HVAC was great and the guy who came out was very polite. He immediately suspected what the problem was. The capacitor on our HVAC was out and the contractor fixed that. It has been working fine ever since. We're not hot anymore.

Calling in my claim to American Home Shield for my AC issue was easy. Things went smoothly with their rep. The techs who came out from Low Country's Best Heating & Cooling were professional. They repaired my AC and found that a cap was missing. They put that back on. It was a good experience.

My son has American Home Shield and he kept trying to talk me into it. We've lived here for 40 years and things are bound to break down and both my husband and I are on a limited income. I finally called and set it up with the home warranty company, and I'm glad I did. So far, so good. We made a service request when we were having issues with our AC unit. Someone from the company Comfort Air Control came and he was very good. He also had a mask on. The issue was with the motor in the AC. He needed to replace a fan type thing fortunately, the part was in his truck. He did the job, which took 45 minutes, then left.

We got a package from after we closed escrow and from a Realtor and American Home Shield's information was on there. So we just called over the phone. The contractor came out to do a rekeying. They were good. They rekeyed our keys and then all the locks are the same. So we have one key to open up most of the doors and it’s a lot more convenient.

The fan in the AC stopped spinning in the back and it was making a growling noise. So it was not putting out any air. I put the online claim on a Saturday afternoon and Elite Heating & Air was here on that Monday. So they were out immediately. The technician fixed it within minutes. It was quick and easy. It's painless to use American Home Shield. I just make a call and they help take care of the issue.

My air conditioner was clicking on and off and it was like the breaker kept breaking. Noland Harper then came out when they were supposed to, and they did what they were supposed to do. They were wonderful and now, everything's been working fine. Also, I called American Home Shield because no one is answering the phone, and I didn't wanna just go and pay money. I was trying not to pay the money until they came out because I'm still waiting for my dishwasher since May. I paid for that and here it is, September, and it's still not fixed. American Home Shield found me somebody new and they came out last week. They had to order parts, so hopefully they'll gonna come back ‘cause the other people never came back.

I filed 2 claims with American Home Shield - one was for a water heater and the other one was for the tub. I received a phone call saying that they received the order and that someone would come out and take a look at everything and determine how to proceed. I was also given a text on the day of the schedule that the contractor would be coming out. Within an hour of the person coming, he sent me a phone call and said they would be there around the specified time and they were there. They looked at the tub, said that there was some type of leak and that they could not repair it. For the water heater, there was a corroded piece that was presenting a leak. They replaced that fitting and did a great job with that. They were very friendly, customer service oriented and knowledgeable concerning the plumbing issue that we had. That was really good.

We had a stoppage in our sink and it wasn't going all the way down. I called AHS and the contractor came and repaired it. The contractor was wonderful. They did an excellent job.

I recently had my dryer fixed. It just stopped turning on. This was our second claim with AHS and it was nice and easy. I just logged into my American Home Shield account. When I scheduled the appointment on the website, I got to pick the time. Then I got a text message confirming it. 'Cause that was a Friday, I got another text message on Sunday evening confirming. It was a two-hour window, and the contractors were 15 minutes early at the very beginning of the window. It was really great because I had been without my dryer for five days.

I like submitting claims with Home Shield online. It's better than speaking with customer service. When the tech came, he found that the valve was not working properly. It was jamming and not working, and then he changed the valve.

The pool suction with the pump wasn't working. I submitted a claim to AHS online and it was real easy. Once I was able to schedule an appointment with the contractor, it was two weeks out. It would have been nice if it was a closer appointment. The contractor came out and they did social distancing. They tried to fix the pool pump, which I don't think is the issue. But I know they're just doing their job. They came with the sole purpose of fixing the pump, which is what the claim was for, but I think there's something obstructing the line between the pump and the pool. I would need to get ahold of another company or another contractor in order to clear the pipes. I've had Upland Pools come out and then The Pool Contractors. Now I would need the third company in order to clear the lines if it's covered under the same claim.

I was with Home Shield before and I had an issue with them regarding the air conditioner. I dropped them for a period of time and they reached out to me. Looking at other companies, they seemed to be the better out there. So, I decided to go back with them. I had been pleased up until that point. Recently, A-1 had to re-seal the refrigerator and adjust the door. They wore masks. However, I'm still having a problem with when Home Shield sent contractors out to do my toilet two times, and it's still not working properly.

My stove burnt out and I called American Home Shield. They had a representative call me. The guy who came out was nice. He got to the nature of the problem and he needed to order a part. Once the part came back, he came and put it on. The process took no more than a couple of weeks. The experience with AHS has been good and I'm satisfied thus far. I had another claim last year with them and everything has been fine.

One thing that is really good about American Home Shield is that they do the response time very quickly. If I make a call on a Thursday, usually somebody is out by Monday which is pretty fast. That's a good turnaround time. Recently, S. Electrical Contractors had to do some wiring and everything's working perfectly. However, I had tried to call in and speak with a rep but the wait time is ridiculous. Doing it online is easier but all the choices that I'm looking for don't seem to be there. Maybe they're limiting their choices based on coverage. Also, American Home Shield only seems to want to just fix little repairs. If the kitchen faucet is an el cheapo faucet, they are more interested in just repairing it. I would go buy a brand new kitchen faucet and it would cost them the same to have the plumber to install the new faucet than to fix the repair with parts for the repair. But that's not an option with American Home Shield so I'm limited in the quality of the end result with them.

I've had a great experience with American Home Shield. I called them for a stoppage issue and their rep was fine. They gave me a number then they emailed me. Third Generation was my contractor and they were great. Everything was good and I haven't had any problem since they came out. The repair was extremely helpful.

I had a terrible experience with American Home Shield. I had an incident with my doorbell which had a low voltage issue. It wasn't working and neither was my address light. I had American Home Shield's contractor come out and they sent Ideal Services at first. The tech came and replaced our transformer but he wouldn't touch anything else because I had an ADT alarm. So, he just left. I had ADT come out, take all their alarms off and then I had AHS sent out another company. That other company came out and said that Ideal Services put the transformer in wrong.

All City Plumbing said that they didn't think the hot water heater was leaking, that it was the pressure relief valve that let go some water and that's the water that I saw. If that thing ever goes, I have 50 gallons of water in my floor in my basement so I didn't wanna play around that's why I called American Home Shield. The thing about a hot water heater is that I hope that if it does start leaking, it leaks slowly so I can call American Home Shield and get somebody out here.

Our Maytag washer of 20 years flooded all the rooms and floors adjacent to the laundry closet. We paid the $75 and AHS sent a Countrywide ProServ tech out quickly to help with the original mitigation strategy and then our insurance company kicked in. He said that the level switch failed. It's non-replaceable and the manufacturer doesn't make it anymore. It's been 20 years or so and the part is no longer available anywhere. That was on a Friday and he put his report in to AHS that time.

I had water leaking and I thought it was from my dishwashing machine. There was water all over the floor in my laundry room. I called Home Shield out and they a contractor within 48 hours. It was found that the leak was from my heating so Home Shield sent another company out without charging me an extra fee. Double D Heating came within a couple of days and the tech from there was very nice and supportive. He explained to me what the issue was and showed me what to do the next time so I didn't have to call Home Shield.

We didn't know about the stove soffit so the guy from Allcity Appliance & HVAC Service that came out explained to us why we had seen that smoke and we understood. Great service and good customer service with American Home Shield.

Mr. Fix It came out and assessed what I needed for my washing machine and ordered the parts. Then, when the parts came in, I called them. the tech came and fixed it. So, it was very flawless unlike my current appliance problem. I have another repair, but Sears is the one handling them. I have been without a refrigerator since August 26th. It's been a little over a month.

I had some problems with my electrical socket and I submitted a claim online to American Home Shield. I got a call the next day from an electrician and he made an appointment to come out and see me the next day. He came as scheduled and he fixed my socket. He was very nice and the socket has been working fine since the repair.

I've been an American Home Shield customer for years. I'm in the process of a claim now. The tech came out and he recommended that they didn't have the parts for the refrigerator, the washer, and the microwave so they had to provide a new one for that. They couldn't repair them so I went ahead and purchased and submitted the proof of receipt for all three of them, and I'm waiting on the reimbursement from American Home Shield. I'll be happier when I'm reimbursed for the appliances I bought, but they said it can take up to 21 days to be reimbursed on that.

Appliance Professionals is great. I've dealt with two of their technicians, and both of them have been highly professional and exceptionally knowledgeable. They're always fully masked and very accommodating as well. They've been really outstanding. They explained the issue to the extent that they knew. I called them again over the weekend because of the problem that they attempted to fix last time. Whatever they did didn’t appear to completely solve the problem, so they're coming out tomorrow to escalate the conversation with Bosch.

The toilet was stopped up. The plastic piece that hovers over it to keep it all clean had broken and it got sucked down in there. American Home Shield sent DFW Plumbing, and they were here seven minutes tops to get it out. Everything is great.

Realty Rekey came out and rekeyed the home that I just purchased. The guy was pleasant to work with and the website was pretty easy to navigate.

My son and daughter-in-law have American Home Shield coverage and they told me about it. I looked online and they get some pretty bad reviews. But so far, I've had them out three times and I've been very happy. The last time I called them though, it took a long time to get an answer. They told me to leave my number and that they would call me back. Their reps did that. They were just really busy at the time. Other than that, I've had no problems.

The jetted tub wouldn't come on so I called AHS and the first company that they assigned never showed up and never called. The claim went through for weeks. But APC was on it the next day after I called in to complain. They were out the next day and fixed it. We were able to continue using the tub. Overall, I've had a very good experience with AHS. There was a glitch there with that plumbing company that never showed up to fix the tub but that was the only issue I've ever had with them.

We had an overflowed tank on the water heater and it was leaking. After I called in the claim, it took a couple of days when the contractor came out. They did a good job. They were neat. They didn't leave a mess. They did it within the time frame they had promised and they had their mask. It was my first time utilizing AHS and I was pleased with the way they took it out. They saved me some money.

The microwave had sparked and I had some burn inside there. AT Appliances was sent out. The technician had been over here before when he did something similar but it didn't do it quite as bad. That time, he painted something inside to make it correct. This time, he replaced a part. It seems to be okay now. I like having American Home Shield as I'm concerned with the big appliances and the air conditioning, heating thing.

A faucet that was installed four months ago no longer worked. The technicians from Valley Appliances were there on time and one of them took their shoes off. He looked at the faucet and was talking to me about how long ago it was put in. He said that they had a faucet there that they could put in but it would be a different style. But since the faucet we had was installed four months ago, it was still under warranty. They had to do a warranty swap to get a new faucet. We had to wait three days for them to put in the warranty. A tech then came back three days later and put in the new one. It's working fine.

American Home Shield sent Immediate Response Plumbing and Rooter for a leaking faucet and I was impressed with the plumbing company. The only thing is American Home Shield exported the company offshore and I have a hard time understanding some of the people’s language.

My garage door opener would not work from my car or a garage door opener and I called American Home Shield. Submitting the claim was easy and I did that online but if you wanna talk to a person, it's a nightmare. You have to hold forever such as almost an hour. Magic City Door came out and the response time was good. They came when they said they would, called right before they arrived and let me know what time frame they would be there. They replaced the motherboard and a gear. They were very professional and they did a good job. I would highly recommend them. People need to know what they're gonna cover if they’re making a home warranty purchase. I had a friend and she got a home warranty company and she didn't even realize that her refrigerator and the washer and dryer were not covered on it. So, she had to add them after she had them for a year.

I dealt with the reps from American Home Shield when I purchased the policy and it went fine. I had a busted toilet and More Than Plumbing came out. I did the claim online and it was easy.

I went online and filled out the form to submit a claim with Home Shield for the washer to be fixed because it wasn't spinning. Submitting the claim was pretty straightforward and the website was manageable but if there was an app, that would be even better. Then, I called the contractor and they arranged the time the next day. The tech from Mr Fix It wasn't here very long. The service was pretty fast and efficient. He replaced the motor and since then, the washer has been working. We just moved in here and having the warranty helps not to worry about expenses.

In using American Home Shield for a few years now, a pattern has emerged. When something goes wrong, you need to make multiple phone calls and you are placed on hold from 1-4 hours on each call (no exaggeration!). The representatives all say the right stuff (i.e. "I understand your frustration..." and "I will fix the issue...") but AHS doesn't empower them to escalate/resolve issues. Their website always says: "Issue complete" when it's not complete, which then requires another call to straighten them out. We are not big complainers. We're 60 years old, and we can say that AHS is the WORST company we've ever dealt with.

Once we submitted the claim for the AC, the contractor contacted us within 48 hours and then they came out the following day. The guy showed up when he said he would. He was very professional and I appreciated that. The capacitor that went out and he replaced it. The only negative thing was that I paid $75 for him to come out here and when he left, he had an additional $140 in his pocket. That aggravates me. Typically, what happens is they come out and they go, “Okay. Yeah, your warranty covers this part, but you need this. And if you don't do this, then it could cause more problems that's not covered under your warranty.” So you're kinda put in a rock and a hard place. I don't appreciate that at all.

My AC wasn't cooling down. I called American Home Shield and their reps told me their contractor A-US Air Conditioning of Texas, Wichita Falls would be out within 24 business hours. The tech texted me and told me that he was on his way. He called me again to tell me he was on his way 45 minutes later. He knew what he was doing and got the job done. Everything has been great since then.

We were having issues with our water heater and my husband took care of the claim submission for that online. Altstadt Plumbing was sent out and they handled the claim fine. We got the issue resolved and our water heater is fixed now. We had another claim for our pool heater and that process was not very good. When I tried to call, I was on hold for over an hour before I ever even spoke to a representative. Filing a claim over the phone takes very long. From there, the claim was partially covered which was fine. But the guy who called to tell us that it was not gonna be fully covered did not have any information and couldn't explain it. That part was very frustrating.

American Home Shield is great. I recommend it to everybody. My dishwasher filled up with water and wouldn't work and the claims process was very seamless. All I did was go on the website on a Thursday night and click, “I have a problem.” and I was able to get a service guy out on Friday the next day. Everything was then taken care of and I was charged 125 bucks. The service guy had to order a part and it took a week to get the part in then he came back and installed it. Everything was perfect.

When I call American Home Shield's number, no one answers. I have to go online to make an appointment or report an issue. When I called for an emergency, I always get electronic voicemail. Recently, I had a plumbing leak and the technician who came on behalf of American Home Shield from Mr. Rooter Plumbing was very nice and professional.

The AC wasn't kicking on and it happened to be a really hot day. After checking very simple things like the circuit breaker, everything seemed okay. I called AHS and they got somebody out quickly within a couple of days. The gentleman from Majestic Custom Heating & Air Conditioning did some work on the air conditioner roughly a year ago, so he knew who I was when he came to the door. He got it done very quickly, up and running. As I understand, a relatively small repair. My wife said it was the same part that had failed on it a year ago. They were out and prompt and got it taken care of within a few days of when we called so we're happy with that. Fortunately, the weather changed and was cooler for those days, so I have no complaints.

AHS has extremely poor customer service. Phone Wait times are ridiculous. Service Reps disconnects call without notice. Requires you start login all over again each time.. Dishwasher repair service request entered in April 2020. It's Sept 2020 and still not repaired after 5 attempts. Contractor apparently frustrated with AHS and submitted that my service work was completed when it actually was not just to get their pay.. I am a longtime AHS customer who is cancelling my warranty contract. My dishwasher remains disassembled as we wait for contract repair person to return to finish the job. Buyers beware!

The strangest thing was happening with my garage door. It was opening by itself but it wouldn't open or close when I wanted it to. It was crazy. It was in the house when I have bought the house and I've been here for 11 years now. I don't know how long these things are expected to last. Mr. Fix It came and their tech said something wasn't talking to the other. They sent the order in that same day that the mechanics of the door needed to be replaced. Before I could even call American Home Shield and to ask if the guy told them about the thing that needed to be replaced, the guy was calling me trying to see the time to come out and install it. I was like, "Whoa, you just left here, dude."

I was with a competitor and they stopped. They have a call center in Guatemala. They didn't speak English, they didn’t get back with me, and had a horrible customer relations. I couldn't take it anymore. My husband had used Home Shield. I own property out of state. I needed somebody to be able to maintain it and Home Shield's warranty program is good because it covers all that stuff. The tenants said A & H Services fixed the recent issue. That was my first call. It was pretty easy but the deductibles cost a bit more money. But I called them out right now for a second issue on the other side of the duplex.

We wanted our hot water heater to get looked at to make sure everything was running right with it. My wife called American Home Shield and we were told to expect the contractor the next day. After Efficient Air Systems came out to look at the water heater, they wanted someone to look at our furnace as well. There was a pipe that runs into the tray and they didn't think that was correct. So they referred someone to come out and look at our furnace. Efficient Air Systems was very professional and our interaction with them was great. Everything is working well with the furnace and the hot water tank.

We had an oven that stopped working and I made a claim to American Home Shield through the website. It’s quick and easy. They gave me 24 to 48 hours that the contractor would make contact with us. He called within two days and then scheduled a date that he could come. The technician was great. He came in, did the assessment and turned the assessment in to AHS. The oven had to be replaced and the only issue we had which had nothing to do with AHS was the delivery of the component. Because of COVID, everything is getting delayed. So, it took a little bit longer for us to get our oven. They gave me a projected delivery date and when I went to inquire why it was not delivered, they said that it would be the following week, which was this past week. This Sunday was when they delivered. The man who came to install it was very good. He came in and it took him 30 minutes to complete the installation. He was very nice and professional.

The refrigerator was making some loud noises and the gentleman from Lafayette Refrigeration came out. He looked at it and he needed to order some parts. He ordered them, came back and fixed what that thing in the back of the refrigerator was doing as well as the ice machine. Then, there was a follow-up because the door handles came off. So, he just ordered it and replaced it. The technician seemed to be knowledgeable about the types of problems they've seen with this refrigerator with other people. He seemed to be having issues with it when he was trying to fix it but then it worked, and it has been fine ever since.

A toilet was running and the rep from D2 Plumbing was good but the toilet is still running. This is the second plumber that looked at that. D2 was fine overall because it was a couple of things that the person looked at but they didn't fix the toilet. Nobody's ever available to talk with at American Home Shield and they seem to use the same people over and over and they're not great. The best experience I've had is with the pool person but they don't seem to be top-rated professionals. Also, AHS keeps going up so I will be looking into another warranty program.

Whitney Holdings handled the claim excellently. John, their rep, answered all of my questions. He was a star and he nailed it. A lot of people get upset when people are asking questions but he appreciated me asking questions.

The reps from Texas Pool Guy came out and they were very professional. They knew what the problem was right off the bat and I understood what they told me. The issue was some kind of a little thing on top of the motor and they replaced that. I've been pleased with American Home Shield so far. I've always had great service with them. I had a problem with them one time when lightning struck my home and they said that it wasn't covered. But with everything else, I've had great help out of them.

I called American Home Shield to file a claim for a leak in my bathroom. I was very pleased with their rep. The contractor who came was very professional even though he said that was not his line of work. He was on time too. He couldn't fix it. I had a leak in my foundation, and he said he would let the company know, and someone will get back to me. No one ever called me back though.

I started thinking about things that I don't want to pay to replace and because of the age of the home, I decided to get a warranty. Recently, I contacted American Home Shield when our ice maker just stopped making ice. I did it online and it was fine. I liked the guy who came as well. He was thorough and now, I don't have to buy ice anymore. The ice maker is working so far.

My AC quit turning on. There was some water that had built up which would cause it to freeze over. Myers Comfort was sent by AHS and they were quick. I had to reschedule my appointment with them as it was when I was out of town. Once I rescheduled, the tech was out within a day. He fixed the issue on the first trip to my place. He cleaned out the water and fixed what needed to be fixed.

A-US Air Conditioning of Texas fixed our AC. It was super easy to submit the claim with American Home Shield. I tried to call in but I was on hold for a very long time. So I did it online. It is very simple and it is easy to navigate through the online system. They got back to me really quickly. They told me that the air condition people would call me within 24 hours and I got a phone call from A-US Air Conditioning 15 minutes later.

Having American Home Shield, we don't have to worry about spending a ton of money. We've had our air conditioner heater worked on the most because it is older. If it ever has to be replaced, we know we won't have to be out a lot of money. That's what we keep the home warranty for, mostly. I prefer doing claims online. It's really easy to do that and it's quicker than calling it in.

I had a plumbing issue. I went online and asked for the service to be done. The gentleman and his helper came in and identified themselves. I showed them the problem and then they went right to work. They had the parts with them already. They had it repaired that day. I was very satisfied. AHS is worth every penny.

Joe Cools has always done wonderful work. They made repairs to my AC recently and they had replaced some major parts in the unit a year ago as well. They're there on time and they get it fixed. They do an excellent job, so I prefer that they come out and do my work. If I'm gonna request someone like them though, there's nowhere online that I can request it. I have to call American Home Shield on the phone and sometimes, it takes me two and a half hours to get through and that's the only complaint that I’ve ever had. I've had American Home Shield for 15 years at least and they've taken care of me through the years. They've always done a good job and I'm very satisfied.

I'm glad that I got the policy with American Home Shield. I feel pretty secure that if something happens, they would be there for me. They were very punctual and called back right away for a claim I had. They took my deposit and got me a plumber. The plumber came out and evaluated everything. He was so knowledgeable. I had other people look at the issue and they couldn't figure it out. But the plumber who came figured it out immediately. I ended up soliciting his services to fix the things that were not covered and I thought it would be a really expensive bill. But he was very fair with his prices on things that were not covered. I would hire him again as my plumber. He was that good.

I've been an American Home Shield policyholder for many years and I continue to do so because I find the service exceptional. I requested a service online and the provider was sort of allocated. The claim was all taken care of very easily. The guy was called out because we didn't have hot water. While he was here, I talked to him about the blocked drain. He said he could do it while he was here but it couldn't be same call and he'd charge me 75 bucks to sort it out. Given that it was the same as the copay, I said, “Fine. Let's kill two birds with one stone.” He used a flexible rod to clear out whatever the blockage was and it's now running very smoothly.

I had a leak where my water heater was, an area was flooded with water, and the water pressure was low in my house. As soon as I submitted the claim online, American Home Shield told me somebody would be reaching out within 24 hours. It’s quick and easy. Someone then called the next morning, and they said they're gonna put me on the schedule. A-1 Plumbing came the next day and they were very friendly and knowledgeable. They showed us how the system worked, and we really appreciated that. Now, there's no leak and the water pressure is perfect. We can take showers without it turning off.

We've just been very satisfied with American Home Shield's service whenever we have problems. As a matter of fact, we have no issues doing a claim online and getting someone to come out as soon as possible. We usually do claims online and that's easy. My husband put one in and Beverly Garage Doors came out.

We had a thing in the toilet that was attached to something that was supposed to clean the toilet. It was supposed to hook over the head. It came loose and went down and plugged up the toilet. Then I tried to get it out. I called AHS to submit a claim for it. The contractors came out and the guy fixed it in a few minutes. He was a decent person so I was favorably impressed with them and the way everything was handled. They were very businesslike, polite, did their job and left. This recent claim experience with AHS was really good. Once in a while, I have a little trouble getting a contractor. I live 30 miles north of Reno, Nevada and some of the outfits don't wanna go out that far. Then I have a manufactured home. There are some things that some contractors haven't got a license to do. But other than that, they get on trying to find me somebody right away.

The capacitor in our AC had an issue and All Comfort Specialist came and checked it out. Then fixed it and they were in and out in less than an hour. Everything is working perfectly. It was really easy to get that claim started. The experience was phenomenal. We had another warranty company before and couldn't get anything out of them to fix anything. So, we're really happy with the response from American Home Shield on everything that they've done so far.

The air conditioner wasn't working. It wasn't getting cool when we turn it on. I called Home Shield and they told me that someone will be coming out. I have two ACs and the tech checked the big one, but he said it was a bigger job than they could handle so Home Shield sent Rush out to see it. They were very courteous and very knowledgeable. They needed to get some parts for the AC and they called me to let me know when the parts would be in. Every time somebody was coming out, they would call me and let me know that they were coming. When the guy did the first job, they had to do something else because they found out that the motor outside wasn't working. The supervisor came over, took the motor out himself, and took it with him. Then he came back about a week later and they had it fixed. It's been working fine.

I switched from the home warranty companies I was with for 15 years to American Home Shield. That was about a year ago. Their website is fine in terms of getting on once you get on. But there seems to be a really long delay when you press your account or you request service. I've tried it from work, my desktop, and my phone. The other thing is there's a PDF or there's something over there on the right to see your actual warranty and what’s covered. When you click on My Warranty Coverage, the breakdown doesn't come up easily. There are some lag issues. Sometimes you have to kinda go a long way around the website to find your actual list of what's covered and what's not covered.

The AC was blowing hot air and I sent a claim in with AHS through the website. Seabreez AC came out and they were nice guys. Everything went super smooth with this claim. AHS has been great. I really appreciate how quick and how good their website is. The wait time is horrific on the phone so I’m glad their website works and operates really well.

Our recent claim with AHS regarding our plumbing issue went great. The contractors showed up on time, they fixed the problem and we haven’t had an issue since. They also wore masks. American Home Shield is easy to use. The contractors that are on there come out when they say they will, so it's been great.

I submitted a claim for the AC unit at my rental to AHS. At first, I tried to submit at night but their system was not picking up. So, in the morning, I placed my complaint again and it went through. Their contractor R Harris A/C and heating came and replaced a part. Everything is good now.

I don't have a working bathroom. I had three different plumbers come out. The first one said they couldn't clear the blockage. The second one came and he claimed he had been able to clear the blockage but apparently, it wasn't because a few days later, the problem reoccurred. I called again about the same issue. It was either a leak or a blockage. The initial plumber said it was stoppage. When I submitted a recall again, the guy said that it was possibly a leaking pipe. Either way, by the third time, I ended up having to pay twice, and it was all the same issue.

We had a leak. My tenant, who is a family member, is in the unit. Submitting the claim was relatively easy to do. That's why I gave my relative the number. I'm happy with Home Shield. However, I had some issues with them. I have five properties. A couple of times, it was just always something like, "Okay, I'm not responsible," and then we had to get another plumber out there from Home Shield. That was the frustrating part. But I will stick with them for now.

My renter called and said that she couldn't turn the light on. When my property manager went out, she saw that it was an electrical problem. I called to see what was going on and there was a string or something that they couldn't reach. I filed a claim with AHS and Cutting Edge Technologies came in. The tech made it available for them to reach and turn the light on and off. I didn't save any money with AHS when it came to the AC unit and I didn’t really care for them about that but everything else is fine.

The AC wasn't cooling and my place was at 82 degrees in the middle of the night. I went on the computer and filled out a service request with AHS. I was on the site at around 2 a.m. and by the time I got up in the morning on Saturday, they had sent me an email but they gave me a long window that somebody has been assigned. It was great with the contractor that was sent out. The person gave me good information and he stated that the compressor may need to be replaced some time and I should start saving my money. It was my first time using AHS and it was good.

I filed an AC claim online and it was easy. Royal Air Conditioning and Heating came out and there was some confusion about one of the switch was off. The AC is running good now.

We were in California before and we had American Home Shield there for two years. We had them in Colorado for a couple of years too. We moved here to Potomac in February and we also have the warranty. Aside from AHS, we used another company also and I was very dissatisfied with them. I found AHS to be more prompt in managing things. They were prompt in getting someone out there when the chain on our garage door wouldn't work. It wouldn't go up or down and the chain had disintegrated. The guy from 495 Garage Door took care of it very nicely and we never had any problems. We were very pleased with that experience.

I had some GFI plugs that weren't working. I was watching it because they would make popping noises periodically. I actually called American Home Shield in regards to a freestanding freezer and the lady said that it was not covered in my policy. Then I told her about my GFI plugs and she made the appointment for All Safe Electric to come out. The gentleman who came out said that they weren't good so he just replaced them. They're working now. The gentleman was very nice. I asked him why this happened all of a sudden and he explained that it was not an all of a sudden thing. He said that it could be a long term of over-usage, like too many things plugged in that could wear these things out. I also told him that I was afraid of my house burning down or that something would short it out. But he explained that the breaker would trip before that would happen. He also wore his mask and he was very professional.

My dishes weren’t drying and the inside was getting kind of black and maybe mildewy. It seemed dirty. The most annoying thing was that my dishes would never dry, especially on the top rack. I filed a claim to American Home Shield and the contractor came out. Ronnie, the technician from Quality Appliance, was awesome. He kept me informed along the way and he was very polite and professional. He determined that the heating element, that coil in the bottom of your dishwasher, was out for whatever reason. So, he ordered a new one through American Home Shield. The part was on backorder and there was a long delay.

The guy from Ace's Garage was outstanding. The little remote control to my garage door had to be HotSynced and he was very professional and helpful. It was a simple repair, but he did it very quickly and explained what he was doing, so he did a really good job. The issue I have with American Home Shield is trying to get follow-up. I make appointments and it's all done electronically through voice activation.

When I ran any faucet or flush any toilet, it sounded like the pipes were moaning in my walls. I submitted a request online. The website was okay but it was kind of limiting. I wish that I could add more information to fully document everything. I was then alerted that the information was forwarded to United Air Temp and that they would be contacting me. They contacted me quickly. They were great and their tech was wonderful. He was very professional and courteous. He explained everything and he answered all of my questions. Communication was very good.

It was a very good service with Stockdale Service Company. The young man came out here to check out the air conditioner after I've gotten a quote from another company to replace the whole outside unit. He said I didn't need to replace the whole unit. I just needed a new fan. He opened it up, took the fan out, took the motor out, put a new motor in, put the fan on it, and it's worked fine since. I’m very pleased with my experience. It was a very good one with very little difficulty.

We've had very good experience so far with American Home Shield. We've had them since '99, so it's been a long time. When our breaker initially was being tripped, I had to go out and keep flipping the breaker back on. The condenser that's located outside then stopped spinning, so I turned off the AC inside the house, so that it wouldn't burn up anything. I called American Home Shield and they sent someone out. The gentleman from Efficiency Experts checked the unit, and he said that the capacitor was the issue. He replaced it and the AC seemed to be working fine. It was cooling on Wednesday, Thursday, and Friday, but then on Saturday, the breaker started tripping again. It wasn't even hot and it was at nighttime.

It was fairly easy talking to someone about the claim. But now, I have to pay the deductible before the people even come out. I shouldn’t have to pay until they come out and fix it. That was how it used to be, but they changed it.

There was water leaking from the AC unit. The first company came and they fixed something. I was told that the system was old. The company cleaned up a few things inside and that was it. The problem appeared to be fixed at that time but it appeared again after about a month. Then the second one came and they fixed it again. It was the same issue but two different companies came in to fix it. There should be a way to have the same company to come again because they knew the problem. Other than that, I'm pretty satisfied with American Home Shield. I just had to call them and everything was smooth.

The light didn't work and for making a claim, American Home Shield’s website was quite easy. They indicated who the contractor was, how to contact him and that if I was not contacted, that I should give the contractor a call myself. A-ZAP Electric is one of their best contractors. He has come out several times for me. He’s always prompt, efficient, friendly and the work gets done. The experience with A-ZAP was wonderful but the experience in trying to contact the customer service of AHS was totally unsatisfactory. They used a call center with people who were difficult to understand. When I asked for a supervisor, I was hung up on and disconnected on two tries. I dialed three separate numbers to get ahold of customer service and was either hung up on or told that the wait was gonna be an excess of 50 minutes. None of that was satisfactory.

The problem with the air was the outside unit was starting but the inside wasn’t so it wasn’t getting cold. I had a little bit of trouble at first with American Shield but it wasn't directly with American Shield. It was with the contractors but American Shield tried to find another people. They found other people to do it ASAP and they came the next day. They did a really good job. They fixed it really quick.

Our refrigerator would still turn on but it wouldn't cool. I did the claim to American Home Shield over the internet and the website was super user-friendly. I was given a lead time and then they said that the contractor would call the day before that he was gonna come and let me know when he was gonna come out. The technician was great, super knowledgeable and told me exactly what he was doing. He called American Home Shield when he was at the house and he stated that he was gonna get some parts ordered. They were gonna send them to my home and that he would come back out in a couple of weeks and fix it. Since then, the refrigerator is like it’s new.

The contractor replaced a motor and the AC is now working great.

I had a clog down in my sink that needed to be unclogged. A claim was submitted to AHS then Rains Plumbing came out. The tech fixed it within 40 minutes and it was really quick. Since then, everything's been great. All in all, AHS is there to help you out. For the little fixes, they can come out and it would not cost an arm and a leg.

My AC wasn't cooling at all. I got online and the contractor contacted me. Everything worked pretty smoothly and the contractor was great. American Home Shield has been great too. They're responsive and I'm getting the service that I want.

I've used American Home Shield twice and they were good both times. Recently, the AC was leaking through my ceiling. It was stopped up. It was later that night when I sent the claim in and the technician was out the next day. He was very quick, maybe 45 minutes at best.

The thermostat wasn't turning on. A guy from Service Pro Heating and Air came and cleaned out the drain which fixed the issue. He was great, really friendly and very professional. The claim submission process with American Home Shield is very easy and my experience was pretty good.

American Home Shield has been great. It's been working. We had an opportunity to utilize it a couple of times with the AC and the recent claim went fine. The guy came back and adjusted something, and we're good.

With our recent claim, Marchman Plumbing came out. The guy's proficiency was good. He knew his business and did it in a timely manner, and was very courteous and nice. The plumbing issue was caused by aging. Apparently, through the piping that was underneath the sink in the utility room where it just sort of pour out and had sprung a couple of leaks. He replaced it with a new piping and a different valve that took care of that. It's still working right.

When our dryer had a button stuck between the tumbler and the motor, someone from Affordable Appliance Repair came out and he didn't have to replace any part. Everything went fine on this particular call, but I had a deal for my air condition prior to that and it was completely mishandled. As a matter of fact, I got a voicemail a week after the deal was finally fixed to let me know that the part was on order. I called in several times and I requested a supervisor to call me back. Nobody called me back, so I was out of my air condition for two weeks in Texas, in the summer. I understand it's a business and I don't want to put people down, but the follow-up on that claim was very poor.

There was a clogged line on our AC and I tried to do it myself, but I couldn't figure out how to get it cleared out. Condensation was forming and it drains out from the unit in the attic outside. I made a request online and it was easy. However, I was to the point where I was getting ready to call to find out whether or not the request had been submitted and received. It would've been helpful if there was a way that they could let me know, "Hey, we got this, and you'll hear from somebody within 24 or 48 hours." At least that way, I'll know that they're on it, it'll happen and I'll hear from somebody. Eventually, I was heard and it was fine.

Submitting a claim with AHS was very easy. They sent out Myers Comfort Specialist to help me out and they resolved the issue.

The motor had seized up on the dryer and when I sent in a claim with AHS, they sent out a tech who replaced it. They handled it properly and to my satisfaction. With AHS, you got to know what is covered and what's not. For example, I had another recent job through a leak on an air handler and apparently, it was caused by a cleaning that needed to be done. So, that was extra 100 bucks on top of the charge and my $75 fee didn't give me anything. The techs just came out, told me what was wrong but said that I couldn't fix it unless I paid for the extra piece to the company. So there are a couple of little things like that that needs to be noticed and it's better to read the fine print on a lot of things.

I had an issue with the front panel of our heating unit. The Triton Pool techs were courteous and knowledgeable. They were honest people from a civilized business. The techs didn't come into our residence at all. They had masks and maintained social distancing. They ordered the needed part and it came in about a week. I'm gonna use their service from now on for when we open and close our pool coming in and out of season. So far, I like AHS's service. I'll probably end up renewing our contract with them again.

Our air conditioner would turn on but it wasn't getting cool. The contractor came out within a week. It was when it was really hot so we understood. The claims process with American Home Shield is pretty simple. I just placed a claim for my dryer on Monday. But the vendor wasn't good so I wanted to switch the company that was gonna come out. When I called the actual customer service, the hold time is very long. But there is a callback option.

Everything was good with CT's Appliance. The only thing, it took a long time before the repair got completed. But it’s not his fault. I called another repairman before I contacted AHS to find out about replacement parts for this particular appliance that I have. It was an LG refrigerator and they said they would not work on LG products because it takes too long to get replacement parts. They lose customers that way. The CT repairman told me the same thing. He said it's gonna take a long time and he was right. It's a good thing I had extra refrigerators. The service overall of AHS is pretty good.

The water heater wasn't working properly. I called and did a request. The guy from Clean Rite Dream Service came and he said that he needed to see if they needed to replace something. He replaced the whole water heater. He was very professional and he explained everything about the new unit. Everything was great.

I had to get my AC fixed, and the tech who came out fixed it. He didn't go inside at all until at the end when he had to make sure that it was working. He did everything outside. He was very friendly and polite. It was really easy submitting the claim to American Home Shield. My experience was excellent. The turnaround was fast.

The worker that came out and did the repair on the refrigerator was fast and efficient. He was on time and I had my refrigerator back about 20 minutes after he arrived.

When I called American Home Shield to tell them about my air conditioning unit, it was difficult because at first, they couldn't send anybody out at all. They then said that I could try to find someone myself and I tried to get somebody, but that didn't work out. Another gal with American Home Shield, Danielle from Phoenix, ended up calling me and telling me that they had an appointment for me. They were gonna send Allright Mechanical out to go ahead and fix my unit.

I put a claim in for two ceiling fans that were outdoor on my back patio which is part of my foundation. When I called in, I told AHS that it was on the back porch. They said there was no problem, took the $100 payment, and sent an electrician out who said that the fans need to be replaced. Then, AHS came back saying that they couldn't cover it because the fans were on the patio. That kind of pissed me off as I told them before that they were on the patio. The guy should not have opened the ticket and should have told me that if that was the case instead of taking $100, because now, they won't give it back.

I had a problem with the garbage disposal on the kitchen sink. I submitted a claim with AHS and the technician they sent out assessed the problem. He was able to fix it but he did not change any part and I don't know what he did. It's been working since then though, so I was very happy with his work. At that time, the showerheads were also sprinkling a lot of water, so he fixed those too. But for those, he got parts and changed the showerheads because they were really bad. He was great and so was AHS.

It took about 3 months to get my air conditioner fixed but finally it has been fixed and problem is resolved and I do plan to renew my contract with AHS.

The garage door opened, but then when I wanted to shut it, it wouldn't shut. I'd never had a garage door opener, so I didn't even know anything about garage door openers. I didn't know what to do. I found out that what happened was I blocked a sensor with something, so it was no big deal. The biggest surprise to me was that I had to pay Home Shield $75 because I didn't order it. The real estate agent did. I didn't have any understanding of what the whole deal was, that I would have to pay somebody to come out. I thought I'd call and the contractor would come out and fix it, and then that was it.

We have two air conditioning units and the thermostat on one of them went out and the one downstairs just wasn't cooling. I went online to file a claim with AHS and the website is okay but they don't give a place to request to not send a certain company. The first time we had air conditioner problems at this house, AHS sent out a company that didn't know what they were doing. They tried to charge us a whole lot of money for some work that they wanted to do and I didn't feel good about them at all. I didn't want AHS to send those people out and I wanted to request for Douglas Mechanical because they had worked on the AC. But Douglas Mechanical came out and they were easy to talk to. They came really quick and did what I asked them to do.

The well quit and it turned out to be due to a fuse out in the pump house. I put that claim in and within eight hours, American Shield notified me that this guy from Pride Pump was assigned to the claim. Then he called me within four hours and he was out within two days. We live in the mountains. He had to come from Spokane which was 100 miles away. But he was able to come out immediately. Everything is perfect now. He did an excellent job. I've got four places with American Home Shield and I've had them about eight months on that house. I used to have another warranty for many years and then I switched all of them to American Shield.

RG Plumbing & Rooter brought a whole new setup for a sprayer on the sink and I wanted them to put it in. I've had problems with it before and we got a new one and we put it in there but they keep cracking. I thought the one that he had could be of better quality. But he said all he had to do was fix the sprayer part. He fixed the old nozzle and he put that old piece back in. And I didn't think that was right. Also, it was a $100 service call. I could've done that through Home Depot and it wouldn't have cost me 100 bucks. He unscrewed the sprayer from the hose to try and put the new sprayer and it didn't fit. I kept trying to explain to him I wanted a whole new sprayer put in. I don't think I should’ve had to go through this whole dog and pony show just to get it, and I still didn't get it.

There was a fuse on the inside that had blown next to where the Freon holds and it blew a hole. All of the Freon still inside of the AC leaked. The guy from Abilene Comfort came out and he had to put 50 gallons of the Freon back in. Then he had to replace two bolts, one on the inside of the house, and one on the outside. He went inside of the home when I wasn't inside. Then he wore a mask both inside and outside. It turned out great. I absolutely love American Home Shield. Every time I've called, everyone's been super helpful and nice.

The contractor for the air conditioning was great. He had used the last motor he had in his truck so he had to run over, get one, come back and reassemble it. The air conditioner’s been working fine. I did the claim to American Home Shield online and I liked the website. It’s very easy to get through and I’ve got it bookmarked. It was quick and easy. The reps from AHS texted me that the claim had been assigned. Then, I got a text message from the company. They called and gave me an approximate time when they were gonna be there, and the technician was within that time frame. The repair made my condo much cooler since the motor was now working. It was a great experience with AHS and they were awesome.

We've been with American Home Shield for over 20 years and it's been great. Leak Seekers came for a leak around the base of the toilet. They were great. They were on time, prompt and took care of the problem. Now, we don't have to worry about a leak that could damage the foundation.

My dishwasher was leaking water from underneath. A tech with Arizona Value Appliance came, took the dishwasher completely apart then put it back together. He didn't communicate very much so it was hard to ask him any questions. It was like he wanted to do his job and that was it, which was totally fine. At the end, he left a piece of paper that said the company would call when the parts were in and he would be back. He came back but I had to leave that day due to an appointment. When I got back, everything was done and completed. It was great and everything is working fine.

I moved into a brand new condo. The seller bought Home Shield, and I picked it out. I read all these good things about them and it was within the price range of what the seller would pay. I’ve used them four times and submitting a claim is very simple. A couple of times, I've had to wait for five minutes till somebody picks it up, but not normally. They then send somebody out and they always send the most professional, clean, and respectful people. We've done toilets twice and a dishwasher once. American Home Shield is very good and I like them. I would be devastated if they went out of business.

The contractor that came for our AC unit was very nice. I asked him about something. He said, "I can adjust that for you. That's no problem." He went up and adjusted it. He said, "There you go. No problem." I said, "Thank you." 'Cause I'm disabled. I'm not allowed on ladders anymore or steps. He went back up in the attic, did it for me and came back down. It was something that has to do with what he was messing with. I like the way that AHS is very simple for me to go online and do a claim. So far, they've come out and fixed anything that's gone wrong.

I call American Home Shield when I have a service request and it is near impossible to get my needs are across to the customer service and for them to try to find someone to come out. There is also no upper management that you can refer yourself to. For a recent claim, our technician was from Walker Refrigeration. This is the second time that AHS has called out this company and they have not even shown up nor return any calls. There hasn't been any type of courtesy whatsoever. I have an open claim right now and they have been the worst. I live in a area of Laredo, Texas where it's 100 degrees every day. AHS has yet to provide me with another appliance knowing that mine has broken down. Never again with AHS. I wouldn't give them a fair chance anymore.

I've had AHS with my old house and I took it over with my new house. I called American Home Shield directly to submit a claim for my hot water heater that busted. So far, I've had no problems with the contractors that come out.

The dryer was making a noise when it was drying. The first time, the young man came out and said he needed to replace the drum. He ordered the part, came back later and replaced that. It worked but a day or two or days later, the dryer wouldn’t start. But if you open the door and close it back, it would start. Then it stopped working altogether at one point. After it stopped, I had already called back to American Home Shield and Fixx My Appliance. The guy called and said he’d be there between 8:00 and 12:00. Not even five minutes later, Fixx My Appliance called to confirm my appointment at 1:00 to 5:00 the next day but they didn’t get to my house until 9:30 P.M. I called and kept calling. I got the after-hours people and they said they were still doing rounds.

The air conditioner was not blowing cold. We got a Home Shield packet that had a website. So, I went into the website and made sure I put in our information for our Home Shield warranty account. I had options to narrow the issue down. So I just picked the air conditioning. After I followed all the prompts, the Home Shield website asked us to pay the $75 and they would get us connected to a company in my neighborhood. So I just paid online.

American Home Shield out a plumbing company for my claim and they took care of my issue. However, they gave me a report that was completely different from what was given to American Home Shield. Also, it was three to four weeks before Home Shield reached out and told me what the first plumbing company said. So, I disputed that and AHS sent out a second plumbing company a few days later.

When I signed up with American Home Shield, I didn't realize that I would still have to pay out of pocket each time something went wrong. Still, paying $100 in copay is not a big deal in the larger scheme of things. American Home Shield has pushed for later dates though and it took two weeks for my leaking dishwasher to get looked at. I had to keep using towels until the appointment date came. Most recently, the contractors they sent for my AC unit, Loganville Heating and Air came after three weeks. They were nice and they were good at what they did. The techs even put in my air filter for me.

The air conditioner wasn't blowing cold air. I filed a claim with Home Shield, then they came back and said who the contractor was, and said they would give me a call. Myers Comfort Specialist came and they replaced some part. They were thorough.

We've only put in a single claim and it was to have a plumber or a water heater specialist come out and look at our tankless water heater that had stopped working a couple of days after we moved in. My wife just went online, submitted the claim, and scheduled an appointment to have one of the AHS contractors come out and visit us The contractor who came was very knowledgeable. He sort of went above and beyond in helping us figure out what the issue was.

I made an appointment and I'm paying every month. S & L Air Conditioning came and checked the AC. It worked for two hours. When they left, it worked then it stopped. I called them back and told them the AC is still not working properly. They didn’t respond. I called American Home Shield and they said the parts were missing. I told them that the technician didn't tell me anything. Up to now, I tried to call them and it's still not fixed. S & L is not coming. They're not calling me back. I don’t want to negotiate with them so that if the insurance company doesn't pay, I will pay them for the part that’s missing.

The one thing I like about American Home Shield is that they're competent. There's just one thing though. It takes so long now, which is understandable too with this virus thing going on and if we get past that, I'm fine with them. I called in for my air conditioner and the State Heating & Air Conditioning technician replaced a part on there. He was nice, but I had asked him, "Hey, since you're here, could you check my Freon and make sure it's charged up good." He said, "Oh, no, but you don't need that." Now, a week or two later, I would wet my hand and put it at a vent and it’s not as cold as it was. I told my wife, “that should be colder in there.” If I call American Home Shield up, there will be a $100 charge when they come back. Other than that, the technician was a good guy. As he worked, we got on a conversation together and he was polite.

We had a leaky pipe and we weren't sure where it was coming from. I called American Home Shield and then they got in touch with United Air and sent them out. United Air came out here and they did what they needed to do. They were very, very good. They snaked out the pipes. My kitchen floor has gotten ruined because of it because we've got wood floors in the kitchen. We're not gonna replace that until we're positively sure that this leak is no longer there. But they think they've gotten it fixed now.

In Texas, heat is death. We had no air conditioning one day and I called in a claim to American Home Shield. Their rep was quick and to the point. He told us that their contractor from Air Technical would be out the next day. The tech was very warm and provided excellent customer service. Everything has been perfect since then. I would definitely recommend AHS.

I had a positive experience in using Home Shield and the turnaround time was definitely timely. The Jim Thrift tech was able to repair the ice machine. Part of the problem was it had a clogged filter, but then he was able to assess what was going on and then identify what I needed to do. I replaced the filter on my own, but then he did a bunch of other stuff to get it running smoothly again.

AHS should get better contractors. In the past, I've had some not-so-good contractors with them. Still, I would call their contractor back and they eventually come. Most recently, my garage door wouldn't work. The guy AHS sent for that was amazing. Everything is perfect now. I had a wonderful experience with this claim.

I'm really pissed off. When I called American Home Shield yesterday morning, they told me the inside was covered and the outside was not. An hour and a half later, they told my son-in-law that the whole thing was denied and I have to pay double what I thought. So I called and talked to a supervisor today and I straightened it out, but I won't believe it till I see it. The frustration has been so bad, including the fact that whenever you call you have hours to hold. I work so I can't be on hold for two hours. It's been horrible. In the last two months, I've not been able to use my kitchen to eat or prepare food. Somebody was supposed to call me to report on the plumbing and how it was resolved last night between 5:00 and 6:00. But they didn't call.

I had a very bad experience. I spent the day on the phone with the Philippines. They were busy checking it ‘cause my mother-in-law's unit on my house has always been under the same policy and they said it isn't. They’re getting a second opinion and they're waiting in the Philippines. I know that it's on the policy but it was like talking to a wall. I don't want a second opinion. I don't need to especially for a $1,100 a year policy. I don't need to be aggravated like that. I never really had a problem with the customer service that day. They were trying, but it was just ridiculous with the Philippines. I've had American Home Shield on and off for almost 20 years. I have two other houses in the valley that I have on it as well. One is supposed to renew this month and I'm not doing it. There's one from January that I'm gonna cancel too. They are very expensive.

There was some water leaking and a guy came out and explained was wrong. He fixed it and tidied everything up. I had a separate claim for a water heater where I had some issues. The problem didn't get fixed and I'm still trying to figure out how to get them to send someone back out. But it's not quite clear how to do that and they just wanna have me pay again. Other than that specific issue, the rest of it has been pretty straightforward. We've used American Home Shield a number of times throughout the last year and two months, and it’s been okay.

A great guy came out and checked the pool pump out. He knew what he was doing. He came out a month prior because it was making lot of noise. He said it was still working even though it was making noise. When I called, he called me when he was coming out. He remembered and when he came, he had the part with him so he brought it in. He said it needed to be replaced and he did. He was on time. I was happy with him. American Home Shield has been improving. In the past, I had some issues but this one here that came out, it was resolved rather quickly. They are doing better which makes me happy. They were on it and they seemed like they cared.

Myers came out and checked the system because it was constantly running and it wasn't cooling properly. They said the system was running fine. It was pretty easy when I did the claim online. The only thing that would improve the process is if I had more choice in the decision of who comes and does the inspection service.

AHS has responded to my complaint in an expeditious manner and had successfully addressed all my issues concerning the repair of my HVAC system. I have renewed confidence in AHS and their warranty program due to the attitude and professionalism of the consumer representative whom I had the pleasure of dealing with.

Chesapeake Comfort did wonderful. The tech came in, checked a few things and realized it wasn't that and they couldn't figure out what it was. And then, he finally went upstairs in the attic and did a few things, had to drain a few things, and it worked out well. He was only here for about an hour or so, but he did what he had to do and was out. Also, he had the mask on and had little things to cover his shoes up too. I’ve had great service in the sense like when people do come out, they're good. It’s just that I'm in the area. I had an issue with my pool in the beginning of the summer, and because we live in such a rural area, it's hard to get certain people here to help out. So, Home Shield had to work around their rules. And I had to pay out of pocket first and then they reimburse me. They reimburse me fairly fast. It would have been bad if I didn't have the money. But it worked out well.

I logged into my account and I requested service from American Home Shield for my dryer. I paid $75, which is the amount that they charge for someone to come out, make an assessment, and fix the problem. Someone then contacted me and scheduled the appointment. Someone came over here, made an assessment, and ordered a part. When the part came in, someone came over and put it in. I worked with two different people and they were great. There was the one that came in initially and another guy who came in to do the install. Both of them were very polite and nice. My dryer got repaired a few days ago and it's been fine. We've always had a very good experience with American Home Shield.

I got Home Shield when I bought the house that I live in 10 years ago now predominantly for the heating unit because it was nearing the end of its life. A couple years ago, we had it go out and we got everything taken care of. I'm pretty happy with their service. I had a clogged drain issue with the AC and Johnson HVAC were able to fix it in 10 or 15 minutes so it was nice, easy, and pretty straightforward. They were great. They've done some work for us through Home Shield.

For the first three years of my house, I didn't get a home warranty because it was new. But afterwards, I thought that this house was getting old and stuff would start breaking. I needed to get a home warranty then and I got one from AHS. So far, having it has been extremely beneficial for me. Recently, a tech from Ace's Garage Door Repair came out and he was very informative. He told me what happened to my garage door because I thought it was the chain, but the problem wasn't even the chain. It was the thing at the front of the garage door that had broken and I didn't even notice that.

We started with American Home Shield when we bought the home three years ago because the man that sold us the house paid for a year and we liked it. There are a lot of companies out there that people had different remarks that weren't that good but we kinda felt comfortable with Home Shield. Most of the people that came out were very nice. They tried to fix the issue and they were pretty good about it. Most of the time, our issues were covered and everything was okay. One time, the air conditioner was low on Freon and they were only gonna put a pound in, so we had to pay for the other Freon, which was logical. Then another time, a contractor came for some electrical stuff. Something happened with the wire and they fixed it. And when the toilet was stopped up, they fixed it. A tech recently came for the dishwasher and they ordered a part. Then, the pool came off the contract and we recently added it on.

I had Home Shield before. I tried another company but they were horrible. The only reason I went with them is because when I bought this house, the seller paid for it. As soon as the contract was up, I changed back to Home Shield. I have always liked them. It is $100 copay now and I have always been on a $50 or $65. It’s more expensive to have Home Shield, plus their copay is higher. That’s harder to swallow, but the service is good. Recently, there were two Blue Star Plumbing techs at the place. One of them was awesome. He did not quit until the issue was fixed. We’ve had several people come out but he was the only one who worked long enough and was determined to fix it, and who was able to fix it. He knew that there could have been several issues and he tried everything until he figured it out.

American Home Shield advertises themselves as same day service but when I called in for the appointment for the initial request, it took them 10 days to schedule me. I waited the full 10 days and they sent a technician. I explained the problem and he said to me rather shortly on his way out the door that he changed the airflow and that it’s fine. It was never fine. Once the air conditioning gets to be about 85 degrees outside, the airflow doesn't cool the house. So, I called this company back and the person that I spoke with was screaming at me. He said I didn't understand how complicated these things are. Then he gave me a 7:00 to 9:00 time frame the next morning and the technicians didn't get here till 9:30. They don't open till 9:00 but I was up and ready at 7:00.

The claims process with American Home Shield was great. They were very timely and respectful. When I made the call, the contractor came out the next day or the day after. I'm satisfied with that timeframe because it was hot back then. The technicians did an excellent job and they were very professional. My husband went outside with them and they knew what it was and it didn't take them forever to get it done. Also, they had their mask on and gloves. The AC has been fixed for a while now. I love American Home Shield and I tell everybody about them. When things start breaking down, I tell people they need AHS. I’ve been with them for a long time and it has been beneficial. The service is great for senior citizens because they can't get to all that stuff. American Home Shield should be their go-to for repairs.