American Home Shield Reviews

We couldn't use the garbage disposal since it developed a leak and the contractor couldn't fix it so he replaced it. The repair that he did is working fine but we didn't know till yesterday that it leaked down through the basement tiles. So, we got some damage in the basement and I’m going to call AHS to see how to handle that. Nevertheless, the technician was very much courteous and a professional. He was great and I’m really pleased with American Home Shield right now.

I called in my claim to American Home Shield and while I was writing down the contractor’s phone number and having it repeated, he called me. He did that immediately once he got the request and we were able to set it up right away. He was great, professional and personable. I found a pool of water underneath our refrigerator. One of the lines was loose and then, that same line towards the top was really old and brittle. So, the contractor had to come back a second time to replace that. On both times, his communication was really good. He was awesome and the time frame was great.

Two of our baths were stopped up and two of the toilets kept running, so American Home Shield had someone come in and fix those. He was great. Also, the door on my dishwasher wouldn't close and when guy came to look at it, there was some lock or some water valve that was messed up. He was very helpful and he fixed it.

Recently my air conditioner wasn’t working as it was freezing up and it was really hot. I made an online claim which was easy, and American Home Shield said they would call me within two days. They called me that next Monday morning. The contractor came out on Monday evening and he fixed the problem. He was very nice. I’m happy that they fixed my air conditioner fast ‘cause I have a baby.

The contractor from Sears was fabulous. He was there on time and kept me informed. He was able to diagnose it pretty quickly based on what I saw. He troubleshot a couple of different things, which was nice. He even sat around to make sure the dishwasher started the cycle, which I appreciated 'cause my fear is that he was gonna do one thing to make it work and then bounce out and then it turned out to be another thing. So, it worked out great.

My claim with American Home Shield went well. Once DDM Heat & Air got here the holiday weekend, they fixed the problem really quickly, and they got out here really quickly. My AC had completely shut down and they replaced the capacitor. They were very professional, and quick, and explained everything. They are local in the area, and I would definitely recommend them to anyone. As for American Home Shield, I had to keep calling back. Everyone was friendly, but I felt like I had to put more energy.

I’ve been an American Home Shield customer for over 30 years and I’m very satisfied with American Home Shield. And I was also satisfied with A-US Air, the technician that came out and assessed that particular air conditioning problem. The guy was very professional. He identified the job and fixed it right away. My last job was a follow-up from the previous job. And basically, he had identified the problem on the previous job and installed a new part to fix that part. But then, there was a wire that came loose, and so on the second follow-up, all he had to do was tighten or replace the wire. So, I was very pleased with that particular individual. His name is Javier. He was very courteous and had a lot of confidence in his ability to do air conditioning work.

The website of AHS was user-friendly and really easy to use. The contractor that came out for our AC claim did a great job. I submitted one afternoon and they were there the next morning. Their service was great all-around. I went down in the basement with them and looked at what they were doing. He explained it to me, talked to me about the home warranty and how it is working with that and with the repair or replacement of different components. And so, I definitely highly recommend them. It was a great experience. They were able to repair it and so far, it’s been working great.

Everything’s been fine so far with American Home Shield. We'd recommend them. We’ve had a couple of claims with them lately and we haven’t had any issues. We had one with our AC unit a couple of months ago. We had one with our stove top and some plumbing issues, and we're still waiting for the stove top to be fixed. It’s a gas cooktop and there are only a couple of the burners that I could use. The others wouldn’t light. They take a long time to light then they just kinda blow up if they would light which is real dangerous with gas. There was another part or something they needed and they’re supposed to be out tomorrow to finish that up. I really enjoyed the service guy that American Home Shield sent out. He’s been out twice. He’s very thorough and explains everything very well.

I’ve had no washer for two weeks. I had somebody come out and check it. The appliance was irreparable. But nothing has happened yet. Other than that, submitting claims with American Home Shield online was great and dealing with them was fine. I would use them again.

Our garage wasn't opening up and it was easy to make a claim for it online at American Home Shield. My friend was out there during the work because I had to go catch my daughter's bus, but when I came back, the tech was already done. The garage is good now.

I submitted a claim to AHS online and the process went really smooth. However, when I submit multiple requests under the same category, it seems to be a struggle to be communicated to the technician. The email that I received only included one of the three that I submitted. So, when I spoke with them in person, I said, “Hey, just so you know, it was actually three things, but the email only said one.” The tech was like, “No problem. That’s just fine.”

We've been with American Home Shield for 18 years. Our recent claim which AUS Air Conditioning of Texas serviced went great. It was a very nice man that AHS sent out. Most of the people that they send out here have been professional, but the AUS tech was very professional.

I filed a claim to American Home Shield online and the process was good. The contractor who came out a couple of days were good. The air works better after the repair.

The AC went out. The relay switch was broken. I filed a claim online with American Home Shield then they sent out a contractor that told me when they were coming, they came, fixed it, and easy. They fixed it that same day and it took them 45 minutes.

1. Our microwave stopped working. 2. American Home Shield sent out someone to verify the microwave stopped working. 3. We were told to order a new microwave. 4. New microwave came. Took time off work for the install and rushed back to work. 5. When I returned home, I had time to inspect the microwave. Saw that there was a dent in the side and the door didn't shut correctly. 6. Called AHS. They sent out a GE repairman. GE repairman said, "Yes, it's dented and needs a new door AND it's also installed improperly. We can't uninstall it because it has been uninstalled so poorly."

I called up AHS today with a complaint in that I had a water leak in my attic from a hose which their contractor patched up (band-aid solution) last May. The hose was not replaced the first time and the second leak in it was patched up the same way. So two leaks in three months and the contractor says that they just get paid to patch not to replace. Both leaks in the same hose caused ~$2000 water damage (mitigation & repair). If the hose had been replaced the first time, the second leak would not have happened and there wouldn't be a second set of damage repair charges.

We are under contract and have been trying to get dishwasher repaired since last May. Technicians have been out, taken pictures submitted them to their company and explained that the hoses are dirty and not worth repairing, it’s 18, but because it is is still functioning AHS will not repair. It does not clean dishes!! I feel the company that sends the technician may get a reward from AHS for not stating that is needs to be repaired/replaced. What is the purpose of paying for this if they do not honor contract. Carol **

The ice maker on my freezer broke the first week of June. My dryer broke a couple of weeks later. Here we are nearly to September and neither are working. The repair people have wasted my time and my money ($100 co-pay for each) and AHS won't do anything about it. I've asked for a refund on the $200, but they refused. I used Sears for years and switched to AHS thinking it would be better. Biggest mistake I've ever made. Am trying to cancel my contract with them so I can switch back to a company that actually gets things fixed.

Don’t waste your money with them.

Our A/C for our home in TN was not working so I placed a service request online. The technician came out and advised that the evap coil and condenser needed to be replaced. AHS denied the technician recommendation to replace the A/C condenser, approved the evap coil and a coolant recharge. This same technician has been out to our house many times over the past year to work on the A/C and really thought the condenser was bad - it is 24 years old. Plus we have had the system recharged several times at $600 each time because AHS only covers a little of the coolant charge.

This company has been keeping up with my repair the customer service rep was amazing and made sure everything was working as should be.

Some of the receptacles failed and submitting the claim for it with AHS went pretty well. I spoke to someone and made an appointment. The guy from Washington Electrician Service did a real good job. He seemed very expert. He knew exactly what to look for and how to test the receptacles to see which one failed, and he worked very efficiently. Everything seems to be working since the service. There was just one ground-fault receptacle located in my daughter's bedroom that he was unable to fix because my daughter had work and got in late that night. He couldn’t fix that because she was sleeping there. But everything else went very well.

If I see a problem and we think we need to report to American Home Shield, it’s quicker for me just to pull out a cellphone and call in. The reps usually get an email out right away. A couple of times, I’ve had to call in and have them reach out again to the mechanic, and they were pretty quick about doing that. I appreciate that American Home Shield has some folks that seem to know what they’re doing. I’ve had a couple of them come by but whoever came out the last time seemed pretty knowledgeable. He was probably the best.

I’ve had American Home Shield contractors twice, and both times, I was very satisfied with the work. Everybody is also very considerate when I file claims over the phone. When I had a dryer that wasn’t heating, the contractor who came out was very polite and quick. It turns out that he had the thermostat in his car, so he was here less than half an hour to get me back up and running.

The spring broke in the garage and I called American Home Shield to submit a claim. The interaction with their rep was very good and the contractor was very professional. He was a very nice guy and he was in and out. It has all been good since he came out for the repair.

The contractor came out and looked at the washer, and everything that he did was great. His diagnosis was right on the money. The only thing that I have a question about is that on that last claim that I had, they charged me more money than I normally pay. My contract shows that the fee would be $75, and they charged me $81 and some odd cents for my service fee that day. I don’t understand that and they never have resolved it. I’ve been with American Home Shield ever since we’ve lived here which is going on six years now. I’ve always paid a $75 service fee. I would like to know why they charged more than $75 on this last service claim. Someone’s gonna have to tell me why that happened ‘cause I had no information on it at all. I talked to them when it happened ‘cause I wasn’t very happy about it. They’re supposed to be working on it so I guess I’ll hear something from them soon.

I've recommended American Home Shield to people. In my experience with them, they were good. When I had some faucets that weren’t working properly and a garbage disposal system that needed to be replaced because it wasn’t working, I called AHS and didn't have any difficulties with their process. A visit was scheduled and a tech was able to get there earlier. It was like a day. The tech did a replacement. I then had to order some parts for the faucets. He came back and fixed that. The work was fine.

I made a claim for the electrical outlets and I had to get a new GFI. I went online at American Home Shield, and the contractor came out in three hours. It was a 20-minute fix and they solved the problem.

American Home Shield sent Air Design AC & Heating, and they did a good job. The house wasn’t cooling the way that we thought it should’ve been cooling. We had a thermostat on the bottom floor that we couldn't program because the up and down button was damaged and we couldn't move the thermostat at all. So, we bought a new thermostat. And they changed the thermostat, but he also went and he checked the whole unit while he was out here and told us what the problem was. And he had to put Freon in it, but he fixed it very good. We’re very satisfied with the service that they provided. We were told that the air condition unit had been serviced, and he said that it wasn’t serviced at all. So, he came out and he did a good job.

So far, everything I’ve needed, American Home Shield has helped me with it. I could do my claims either online or over the phone, but normally, I just call them. Personally, I would just go online and get it myself. We’re moving in and the AC was not working. So, quickly, they got somebody down, and they fixed it. When the contractor came out, it was quick and easy. He was in and he was out. And he did a good job because the HVAC outside is working. It’s going great.

The motor of our AC was broken. I submitted a claim online to AHS and the online process was good and easy. The contractors came the day after and the service was all very good. They fixed it really quickly. I’ve got no issue and was just really happy about it.

There was a leak under the sink, so I opened a claim with American Home Shield and then the plumbers came out and they fixed it. My wife was there with the plumbers and she had a positive experience with them. She thought they were professional. They came in, diagnosed the issue and got it taken care of. American Home Shield's website was pretty easy to navigate. We just knocked it all out and we were all set.

My recent claims with AHS were for the dishwasher and washing machine. I just called when I submitted the claim and they sent somebody out immediately. The contractors came out quickly, probably quicker than anybody I’ve ever had before. The contractors also did a great job. `

Our air condition wasn’t cooling in our bedroom. American Home Shield sent All Tech Air Conditioning. My husband did the claim online, and then AHS told us that they would be coming. We were told that they would contact us and they did. And then they told us when they would be coming, and they came when they said they would. They were very professional, very kind, very good, and they got it done. Our AC has been working fine.

I love the company that American Home Shield sent out to my property for my AC claim. United Air Temp came out three times for the same issue, but they tried three different things to fix it, and then the third one finally did it. The first time they came out, they told me that the switch on the air conditioning unit for the compressor would get stuck when it would trigger. And then when it would get stuck, it would continue to push cold air even though the system wasn’t on, and that probably was the issue that created the freezing of our air conditioner. So, they replaced that switch. But that didn’t fix the problem.

My claim with American Home Shield went very well. The contractor from Appliance Professionals was very good. I did this claim online and the process is very easy. I usually wait an hour or two then if I don’t hear, I call. The claim was an emergency in my mind. When the contractor came in, he looked at the whole refrigerator and got to the problem quickly but he had dry things out and spent about two hours. He took care of the issues and was very professional so we were really pleased with the gentleman.

I originally called AHS for the AC and the AC man came out and told me that I had to get an electrician out and he couldn’t do anything with the AC. I had to call American Home Shield back again and an electrician came out and said that the fuse box was fried. And because it was fried, he said that I had to get a new one. American Home Shield's approval department called me and told me the parts were approved but I had to pay a fee of about 200 and some dollars. So they had to wait until I had that money because I was not prepared for that. But overall, I'm very satisfied.

I had a washer machine belt that was making noise and a dishwasher that wasn't working. When submitting a claim to AHS, I prefer to do it online, which was really, really easy. I filed the claim on a Friday, and the contractor came out the next week. I can function without a washer and a dishwasher anyway, unlike air conditioner. The same company came out to do both the repairs. The washer was done the same day, there was actually nothing wrong with it. But they had to order parts for the dishwasher, which took about two weeks, but it was perfectly fine and acceptable. The contractor was great and they communicated great. I’m a Realtor and I tried another home warranty for my personal house and they were awful. But I would definitely recommend American Home Shield to my clients.

My claim with the air conditioning coils was a three-part process because it ended up having to get somebody else to come out, look at it and give us a second opinion. The first guy was fine and he seemed to know what he was doing. I asked him questions about what he was working at. He changed out some of the PVC piping and it seemed to be leaking. I pointed it out to him and he took a little action right away. But he didn’t change the drip pan. He said he had to order that part. So, it was still leaking when he left.

I called American Home Shield and I spoke with a representative. It was very pleasant. The interaction with the contractor was excellent and it took them 30 minutes for the repair.

American Home Shield did a great job when I submitted a claim for my pool. It took about three or four days for the contractor to come out since I called in the claim Friday afternoon. The contractor did a great job. They were very polite and they seemed very knowledgeable. They were very efficient, got things done quick, and they fixed the problem.

American Home Shield sent CJS Statewide Appliance for a refrigerator repair. The proper part of the refrigerator did not end up getting repaired. It turned out it was the ice maker. But that wasn't understood until the service guy replaced the main electrical panel for the refrigerator. I haven't called again about it because I didn't know if I'd get a third chance at getting this refrigerator fixed. And I just have not called back about the end result or what occurred when he swapped out the electrical panel.

I filed a claim with American Home Shield online on a Wednesday at 10:30 at night, then the next morning Allstate Plumbing called me. They came to the house before but they couldn't make it out in time. I didn't know how serious the leak was and I did not want to wait all week, but it was gonna be about four days until they can come so AHS reassigned it to another company. They kept me informed as to when their crew was going to be out and they did a great job. They were surprised that the pipe where it sprung a leak, they were like, "That usually doesn’t happen." But they took care of it. I always talk about American Home Shield and recommend people get their service.

I'm selling the house. There were some issues that the new buyer had brought up that needed to be done from the inspection report. I filed a claim with AHS over the phone and we had Advanced Home Services repair some of the the plumbing issues. American Home Shield is the best warranty company that I've dealt with. There's no problems when you call in and they deal with it very quickly. They get very good companies that come out and take a look at everything. I was very pleased. I've had another warranty company and I'm not as pleased with them and AHS brought my faith back up, so it's wonderful. I've recommended your company to a couple of people.

Recently my icemaker wasn’t working. The guy that came knew what he was doing and he fixed the things like he should have. Though it was a really good experience, it took a really long time to get anybody on the phone. My wait times are awful, and it’s a little discouraging to have to wait through all that when you’re in need of something. We buy into AHS and expect a pretty efficient process. It’s ridiculous how much time I have to spend on the phone in a phone tree. The time before that, I had asked to change a company that was coming to do the work on my home ‘cause they had come before and they were terrible. Came to my house multiple times and did not fix things appropriately, causing water damage. American Home Shield wouldn’t allow me to change. It was terrible to pay for something and then not have a voice in who comes to my home. It's unfair to the folks that they provide service to.

The air conditioning went out in my house. It ended up being an issue with the outside unit. I filed the claim online. The people I spoke with on the follow up phone call were horrible. It was just too much this last time, and I’ve been with them for a long time and I have two homes with you. The specific reason I have them on one house is because I travel. This issue happened when I was in the middle of the ocean, and I called and asked if this could be expedited because they had an elderly person in the house who couldn’t be moved, and it was 88 degrees in the home. They said that they could do that. When I didn’t hear back, it was a Sunday morning when this happened, I called back.

A breaker was blown and I called for an electrician. However, the original electrician that American Home Shield told me would contact me didn't, so I called them and they could not get out. They didn't have anybody to send out for like another week. I called American Home Shield back and once they contacted those people, they were able to refer me to someone else who came out immediately. I was satisfied with the time frame. The man that came out from the second company was very nice. He knew exactly the problem that I showed him and he fixed it. He was gone within a half-hour. It took him longer to get here than it did for him to service it.

First time home, so still learning what American Home Shield really does. We had the locks changed. We scheduled on a Friday and the contractor came out on Monday. He did a great job and did a little extra work just to help out so it was a great experience.

We've had a few claims at some properties. One was for a leak in the basement and our property manager submitted a claim to American Home Shield. Somebody will go fix it. I've had American Home Shield for five years now and I have a few properties on it. The warranty came with the houses when I first bought them so I kept them on it. I recommend American Home Shield to friends.

We had scheduled a regular furnace check ‘cause we just moved into the house and there was cold weather coming. When the guy got in there, he started telling my son all this stuff was wrong and it was rusted in there. I thought if that was the case, I'd better call American Home Shield. They got a guy out there who came right away, on the same day. He went over everything with my son, and everything was working fine. One thing that the furnace guy said wasn’t the case, so it really worked out well. They were really helpful. The claim was made over the phone and the rep was very helpful and nice. She looked everything up.

Mee's Plumbing was perfect. They were very good, helpful, professional and timely. They fixed everything perfectly, but one pipe broke and that faucet doesn't turn off. The only reason I have it off is because I got a hose attached to it. The guy should've checked that before he left, but I have no complaints about them. The faucet issue wasn't part of the claim, but they should've been part of the quality control. Still, on the whole performance, I would recommend American Home Shield.

I've been with American Home Shield for at least 10 years and the reps have been very good. Everybody's been wonderful. Recently, I filed a claim for my air conditioning unit and there's still a problem that's going on with it. It went out completely and on my latest call, the contractor came out and my interactions with them have been good. They replaced the part just to get the unit going, but they have to come back out.

I chatted with a person from American Home Shield on a text on my cell phone to file a claim. He connected me to the right person, and then, I chatted with that person and got the appointment set up. I was at a friend’s house and she didn't have long distance phone calling, so I couldn’t call. I was going through things, and it says, “Live chat,” so I did. The contractor was here after two days. I called on a Monday, and they were here on Wednesday. I would highly recommend the contractor. He was polite, he knew what he was doing, and when I asked questions, he answered me within a timely manner, and he was very professional.

My first contact with AHS was very rewarding. My 10 year old microwave was malfunctioning. I followed the proper protocols, and AHS was on top of the situation immediately. Problem was diagnosed and within a one and a half weeks my microwave was replaced. The whole operation was conducted efficiently and professionally. Being a Navy veteran, I demand uniformity and an efficiently run outfit. AHS is absolutely all of this and more. From first contact to the completion of my request, the process was conducted professionally and in an exemplary manner. My investment in this company is well worth the monthly premium. Kudos to AHS and its excellent staff.

We had a plumbing problem on our the toilet, and our experience with American Home Shield was fantastic. On one toilet, we went to shut the water off and the valve broke and wouldn't close. It just wouldn't shut off. And then, the other one just seemed to make this really high pitched noise when we would flush it, and I wasn't really sure what was going on. And the plumber was extremely nice and super fast. He did great work. The scheduling was super fast, too.

I called American Home Shield to submit a claim for my air conditioning. I just left a message, and then they called me back and told me that the other people were gonna be contacting me. Fast Response Heating & Cooling came out. The problem happened on a Friday, so it was a weekend. But they were here on Monday and took care of it.

I submitted an AC claim over the phone and the American Home Shield reps were okay. The technician came in less than two days, and their quality of work was very good. The AC is very good now.

I did an online request to have a pool service done and the contractor who came was great. He replaced a crack in the pool filter and it works great now.

I wanted to find out what was wrong with my air conditioning because my bills were higher than homes that were comparable to mine. So, I needed American Home Shield to tell me what was going on with it. I submitted a claim online and the website was great. I was told when to expect initial contact and then, the contractor determined the appointment. The interaction with the contractor was very good and they gave me a diagnosis but American Home Shield was so terrible. They didn't cover very much at all. I was told what the problem was, but I had to go elsewhere for the fix.

I submitted a claim online for our water heater that was leaking. I used to have difficulties with the process online but their process has gotten much better. I entered my concerns on Friday and within two hours I got a call from Pruitt’s Plumbing. Since it was not an emergency, they came on Monday. The contractors were great. They were professional and friendly. They answered all my questions and they came when they said they were gonna come. Pruitt’s even called when their technician was on the way, which I was very impressed with.

The water on my washing machine wouldn’t turn off and I originally put in my claim online to American Home Shield. The contractor that was assigned to me couldn’t come out. So, Defender came and they were wonderful. I understood that they were very busy but they said they would be right out as soon as possible. What they had to replace had to be ordered, but they got it right away and they even came out after 5:00 o’clock, which was fantastic. The lady that I talked to on the phone was very nice and helpful as well as the guy who came out and fixed it. I really liked AHS and I would recommend them. Some of the vendors have been great and although some of them were not, I would talk to Lindsay, my contact, and she would always be right on it.

I was having a problem with my garage door opener. So I called American Home Shield, and told them what my problem was. They said have someone would call me, and they should call within 24 hours. And the guy called several hours after I’ve called in. So it was very quick and he set up the appointment for a day or two past when I first reported the claim. When the person came out, the garage door opener worked but he looked around and he told me that it was probably loose wires on the sensor. The door was telling him that it was a sensor problem. So he tightened a couple of connections - one on the center and two on the unit itself. And the unit has been working fine since then. I'm fully satisfied, and I would recommend American Home Shield.

Our dishwasher kinda blanked out on us. I started a claim with American Shield online while I was at home but I was rushing to work so I made a phone call instead when I was in my car. A gentleman came and he was very professional. He let my wife know what was going on. About a week or so later, the part came in and the gentleman was there. He changed the motor out. I’m very pleased with American Home Shield's service.

Aaron Pools had to come out for the pool pump. They were awesome. They’re my regular pool company. There are only two accredited companies through American Home Shield and they’re one of them. Their service was very easy. The service guy came out and he had it fixed within 30 minutes. It’s been working great since then.

There was no hot water and it turned out that there was a blockage in the faucet. I called American Home Shield on the phone to file a claim. The next day, someone came out. The technician figured out what was wrong right away and was able to correct it. Everything works great since the repair. I've used American Home Shield three times and I've been happy every time.

Our washing machine broke. A guy came and said that there was no way of repairing it. Therefore, AHS offered a replacement. I looked and found out that that replacement didn’t have a good longevity as far as customers' reviews, so I bought a similar unit and I have sent in the paperwork. I'm looking for the reimbursement price. With the appliance, it went as smoothly as it could. Everything was great. I’m very happy with American Home Shield.

The dishwasher was leaking water and the keyboard kept blinking. I had to go through the runaround when I submitted the claim. JR was the last company that American Home Shield sent to me. Originally, they sent two different companies to me. Sears was one of them, and they said they didn’t find any kinda model number. But it was there. It was just on the top or the upper part. JR did a good job. They handled everything. They assessed why it wasn’t working, and they fixed it. But then when I turned it on and tried to run it, it was still leaking. So, they came back out, and they assessed it again, and the tech immediately got a hose, and he put it on a couple of days later. So, it was great service. They came through. They even stabilized my dishwasher to where it’s not lifting anymore off the surface.

Pipe Dream Plumbing came out and did an awesome job. There was a leak on one of the handles that turns off, and they had to replace the whole thing ‘cause it was so worn out and old. Then, we couldn’t use the garbage disposal, so he fixed that for us and put in a pipe. I’m very satisfied with American Home Shield.

I've used American Home Shield plenty of times and ended up renewing it 'cause I felt like I used it enough if something's wrong with the things and for that stuff, it's great. This time, my air conditioning was out. They called to get the first guy and the first guy works by himself so he's really busy. He said that he couldn't get to me until Friday. It was Monday that time and 85 degrees in my house so I said no. I called AHS back and told them that my husband's disabled and that we have to do something quicker. It was not my fault that the first guy's a one-man band so they found the other guys and they came out. They put Freon in and I asked them to check for a leak because I just filled the whole thing up at the end of last summer. And then, in a day and a half, it was 85 again.

When I called American Home Shield about my washer and dryer, they took care of it in a timely manner. It got done and the contractors were great. They came out the next day, let me know everything that was going on, and kept in touch with me whenever the parts came in. It only took them a week to order the parts and get it in not even that long.

American Home Shield has done a great job of answering all my requests for services any time I have an issue. The wait time for the contractor depends on the contractor but it's typically no more than a couple of days that we're able to get them. Sometimes, they would come out the next day and sometimes, they would come in a couple of days. It probably depends on the time of year. With the AC, sometimes, it takes a little bit longer in the summer.

I submitted a claim online with AHS when our air conditioner wasn't working. And then I called the company that they had said would be contacting me, and that company fixed the problem. The ac has been working good.

The condensing unit in our upstairs air conditioning went out, and I went online and submitted a claim to American Home Shield. AHS followed up the next day. They told me when to expect a phone call. The service provided by the contractor was complete, fast and on time. Since the repair, the air conditioning unit has been working fine. My experience with AHS was good and everything went as expected.

The main sewer line was clogged so I went on American Home Shield's online portal system to file a claim and I thought it was very user-friendly. They gave us a 24-hour time frame about when we would be contacted by the contractor and they kept that. 1st American Plumbing came and unclogged the sewer line. They were very good. American Home Shield has been very helpful so far.

American Home Shield sent Mr. Appliance for the oven. The bottom oven quit working. Handing in a claim is really easy. I did the oven claim online. As far as Mr. Appliance coming out, they came out in a decent amount of time, and they called me in a decent amount of time. As far as coming and getting it fixed, it is what it is. I know there's a process as far as them getting in contact with AHS, and deciding if it is repairable or replaceable. It's a good response time. Once I get the oven replaced, I will be able to use both ovens again. Because it wasn't fixable, now I gotta go through the steps of replacing it. Mr. Appliance is good. I had one situation where we had a bad experience on the very first item I did a claim on, but after that, they've made everything correct. They've made it right, so it was good. My experience was great. With American Home Shield, I got someone that comes out and gets the job done

American Home Shield's follow-through has been excellent. Recently the oven wasn’t heating up to the current temperature. I made an online claim and the website was very convenient. The tech came out, did his diagnosis, ordered a part and came back out. It was the wrong part, so he had to come out once more and install the part. Most recently, there's the same issue with the stove and he’s gonna come back out Friday and look at it again. He's very prompt.

There was no power in my wall outlet. I filed the claim online and American Home Shield let me know that I would receive a phone call from the contractor to schedule an appointment. The contractor that came out was friendly and knowledgeable. He basically explained everything, tested everything and found out it was just an issue with the surge switch in the basement. It was resolved. So far, my experience with AHS has been great.

I was member of AHS for years till 2016-2017. Our AC broke down. Technician reported it needs to be replaced. They got the second opinion, the technician reported it needs to be replaced. For couple of weeks company did not respond, when followed up the company's supervise said, "We are not obliged to abide by technician's recommendation. It is our sole discretion to do or not do. We will not replace it. If you want take this ac out of the contract and can do so." I said "What?" I had to, l cancelled the contract.

On the surface, it seems American Home Shield warranty covers a lot, depending on your plan tier. From my personal experience, appliances are repaired only if they're found broken. Parts are not replaced. Even if the appliance breaks down completely, I'm sure there are stipulations for when/why the warranty would repair/replace the appliance. This information isn't laid out in your contract in full. I recently submitted a request for broken ductwork repair because my contract states that issue is covered. I learned because the ductwork was broken due to any other cause outside of "normal wear and tear," the warranty does not cover that and will not pay. I paid a $75 service to have a technician come out to determine his reasoning for why the ductwork was broken. Keep in mind, there are free estimates provided directly from businesses for home service repairs.

We have had AHS for a couple of years. The first two years they did a great job. The call center you called into was knowledgeable and helpful. I can't say that is the case any longer. Example: our fridge stopped cooling back in July I called them to get if fixed the first contractor sent out took a week to schedule an appointment and then was not able to fix it. After another call to AHS they had Sears (as apparently they are the only ones able to fix whirlpool) set up an appointment, that appointment was not until the end of July. If you are counting no fridge now for two weeks. The contractor comes out end of July has to order parts. Another two weeks goes by we are now in mid august. The contractor comes out "fixed" the fridge the next day still not cold.

Comfort First Heating & Cooling did great. Our air conditioning unit stopped working and they came out pretty quickly. I called the claim in to American Home Shield. And I was satisfied with the rep. Comfort First called like they said they would and then they came right on out. And they fixed it really fast. The AC has been working fine since then.

I had an issue with my stove and so I filed a claim to American Home Shield. The contractor kept calling me and I told them that I didn't have my cellphone and to leave me a message. When I tried to call them back, the phone was either busy or I had to leave message after message. Then they would never call me back. I finally got contact after about 10 or 12 tries. They came out after about three weeks and they said they didn't have the model number, which I sent them the information. They had to go back and order the part which now I have been waiting for another week.

We had a water leak beneath our shower and it was leaking over the ceiling downstairs. The plumber just finished a couple of minutes ago, and it wasn't a plumbing leak. There was a crack in the grout. The guy’s been here a couple of times before and he's been fine. He's timely, professional, and knowledgeable.

We had a service scheduled and the service guy from Rob’s Appliances came to fix our dishwasher that was not functioning. I submitted the claim online with American Home Shield. I had a text message that said it was within 24 hours that we would be given a call for scheduling of the service. The service guy came out and assessed the issue. He found that there was a computer issue with it, so he had to make arrangements for getting those parts. And then he scheduled another visit to fix it. It's been functioning perfectly since then. With the person who came out for service, our experience was great. He was prompt. He let us know every step of the way what was happening and he was very accommodating to our schedule as well for scheduling.

I called American Home Shield to submit the claim and the interaction with the rep was good. The contractor looked at the AC system but what was wrong with it was not covered under the warranty. The AC works but we need new duct work and we gotta pay for that out of pocket. Still, I would recommend AHS to friends and family for the quick turnaround to have somebody out here that quick.

I usually go online to submit a claim with AHS, when I have access with the internet, because I can't get a person on the phone when I call. However, when I go online and have more than one issue in the same area, I can't type in that I have two. So I have to put in a second one, and then pay two service call fees. But Air Pro Master and the guy that comes every time have been really great. Javier's really nice. They always come every time for my plumbing issues. And they're very reliable and efficient. I'm very satisfied with American Home Shield.

Filing a claim with American Home Shield online was simple. What is not simple though, is if there was a follow-up question. We had a furnace go out one year, and it needed a part. And then we had the air conditioner go out the next year. It was middle of winter on the furnace and it literally took almost four months. It is horrendous calling American Home Shield. You can file a claim easily but getting in touch with somebody is a nightmare. But we're pleased with what the plumbing guys did. The ejector pump was not working and we were having an overflow. Wade's Plumbing came and the tech was a nice guy. They had someone get a part, some sort of float valve, and got it running. He had a full day, but he knew from what it was, it was taking our whole house out the line because it was the waste water ejector. So, he fit us in between calls. I'm pleased with him.

We had a claim to replace the door lock. I filed that online and the process was very easy. American Home Shield got back to me within 24 hours and I had a very good interaction with the contractor they sent. It was a great experience.

It's the first time that we used American Home Shield and their process is fairly simple. The dryer was making a really screechy noise and overheating. The Sears technician came the first time we could schedule it that we would be there since it's for a condo in another town. He did a great job and everything is working fine.

My air conditioner and condenser quit working. I called in American Home Shield's number and spoke with a representative. Everybody was nice. The first contractor was coming a day or two later. Then, I called back, and they got another company that came between 8:00 and 9:00 in the morning and they were here. They told me what needed to be done and they gave me a price quote. AHS said that I could either do two things. I could go with the company that came out and looked at everything. Or, If I could find another company that could give it at a lower price, I could take a cash-out or something of what they are going to pay to replace everything and do it that way.

I had some issues a few years ago that I wasn't very happy with. My AC/furnace went out and I couldn't get American Home Shield to respond. I filed a claim and nothing happened. I called them and they said, "We'll get to it." I finally ended up getting it fixed on my own 'cause it was the wintertime and it was cold. I wasn't going to renew the next year because I had such a bad experience. But somebody called me up, talked to me and apologized. They gave me a credit on the next year's fee and we worked it out.

When I filed the claim with American Home Shield, the reps were very helpful. My AC was leaking into my daughter’s room and the contractors that were sent were timely and professional. They didn’t make a mess and they did clean up after themselves. They couldn’t really identify the problem themselves so I had to end up calling someone else, unfortunately.

My last claim was my air conditioner unit that broke down on the hottest day of the summer. American Home Shield got back to me within the hour and the company that came out had the AC repaired the very next morning. The contractors came right out filled it right up, and I was overjoyed that it finally worked. The only thing I didn’t like was one of the coils sprung a leak, and AHS only covers so much coolant. I had to pay an extra $100 for it. Nonetheless, the AC has been running correctly.

We were having issues with our dryer and there was a gigantic noise. I called American Home Shield and customer service was very nice over the phone. They were very generous with their time in helping me figure things out because it was the first time I've ever used the warranty. A guy from Appliance Solutions came and fixed our appliance. He was knowledgeable and knew exactly what the issue was just by me describing it. He verified when he went in and checked it. He had the part in his van. Everything went really well. It was really easy. I'm very happy and satisfied.

The air conditioner wasn’t running. I called American Home Shield to submit a claim and paid the $75 fee. Then all the rest of the parts and everything they had to do to fix it was covered. It took two days for the tech from Ultimate Plumbing, Heating & AC to come out, which wasn't long, and they were good. It's all working great since the repair and I have no issues. I also have no complaints with American Home Shield and I would recommend it.

I had a problem with my dryer, and R & R came out, replaced something and my dryer worked like it used to. I put it on casual and in the beginning, it would dry the clothes and then it didn't, so I called back within the 60 days. I learned that lesson when a fix didn't work and I didn't call back in time. Anyway, the guy came out, ordered a part, and came back. He said it’s the same one he put in before and his supervisor said he can’t put it in. I didn't understand because I was thinking he would put something different in that would work better. I've filed quite a few claims and this is the only one I’m not happy with. I would have American Home Shield for two years at the end of this year too.

We tried another home warranty first and they weren’t worth even having. They never had any service people in our area. We went with American Home Shield and everything's been good. Recently, Heart of Texas came for the AC. The outside condenser, motor and fan weren’t working. It didn’t take the contractor 30 minutes to fix it and everything's doing good. They were prompt and came right away. I reported the issue like 1 o’ clock in the morning on the website and they were there by 9:30 that morning.

When we had a plumbing issue with the dishwasher, I filed a claim with American Home Shield online and it went pretty easy. At first, AHS sent a guy from Sears for the dishwasher and he was nice. He checked and he said the work was more for a plumber, not an appliance issue. So the next time, AHS sent a plumber and he fixed it. AHS just charged one fee.

We called and spoke to an AHS representative about our plumbing and they were wonderful. Also, the people who came by were very professional and courteous. They took care of the issues, and no complaints whatsoever.

My air conditioner went out one time and I submitted a claim to American Home Shield. Navigating their online process was okay. Initially, I was trying to get a schedule as AC stopped cooling happened on a Friday and AHS couldn't get anybody out until Monday which I thought was no good. AHS then found me somebody else who could come the next day. That contractor showed up at the time they said they were gonna show up and completed the job very quickly. I'd recommend AHS.

Our air conditioner broke on Wednesday and we were told a technician couldn’t come out till Friday. We have been sleeping and living in 85 degree weather for two days at this point so yes I’m already a little ticked but I let it go. Well Friday comes and the technician was supposed to be here between 10-2.... He didn’t show up till 4pm. Then is here for a matter of 3 seconds and tells us it’s a bad compressor and couldn’t be fixed for another week!!!!

We have been customers of American Home Shield for both our homes for about 4 or 5 years now. My dishwasher broke on the 1st of July and I got a mechanic to come take a look by the end of the week. He said there are parts for the 15 year old dishwasher to be ordered and he left. The mechanic's company never called me to set up an appointment for about two weeks after that. So I called back. They said they haven't gotten the parts and they will call back ...I called up the next week hoping that they got the parts...but no. So approximately by the end of July I called up AHS hoping they would give me better answers. They told me that the vendor ordered wrong parts and they would need to order a board and that board is on backorder. This story went on for another two weeks. So by this time we were in Mid August. Almost month and half.

Our air conditioner went on the fritz. AC repair person said it was fine, returned home to soaring internal temps with a 90 year old inside. I did what the Home Shield site stated, restarted the breaker and the compressor’s Freon escaped into atmosphere. Had to move family to motel for a week. Now with replacement parts that are, IMO, dubious, the failure of compressor reoccurred less than 12 days later and am I supposed to just “eat” the situation? This isn’t the way to treat your customers! This is an example of poor quality control at the very best, of can be said about this.

When things are going good, no need to contact them. Its when things are broken and need attention our expectation was simple timely and appropriate repair. Many of the contractors were not good and appeared second rate. We had to request 2nd opinion many times with different diagnosis. Then when asked for the report nothing given. They always were giving excuses on why it is not covered. I was patient as I am not good with repairs, but that last service took 6 calls, second opinions (at charge) and no proper feed back.

Contractor came out fairly quickly. Scheduled an appointment for the next day and no showed. Then calls to tells us it'll be a week before he can install AC because he is waiting on parts? Makes no sense. We live between 3 major cities in the US. Between Houston San Antonio and Austin - someone has an AC that works for our home. Then called AHS for some help and no one knows where the parts are or is even showing they were ever ordered in the system. We're going on day 3 of having heat stress. It's 103 degrees with a 3 year old and 6 year old that has had open heart surgery. No one has any information to tell us about when we're getting our AC installed. Pure incompetency on all levels. I cannot believe the customer service department can't communicate with their own authorization department to let the homeowners know something.

I spoke to a representative when I filed a claim and it was good. American Home Shield had Air First Mechanical come out, but since the unit was frozen, they could not complete it all at once. They came back on a Saturday to finish the job and everything was fine. They were a very good repair company and the service was good as well.

I was amazed at how easy it was to submit a claim online with AHS. It was fabulous and within 48 hours, the contractor came out. He was awesome as well. He was quick, to the point, and he knew what he was doing. He did a great job.

There was a time when our air conditioning went out and we submitted a claim online to American Home Shield. Their website is very easy to navigate. Their contractor gave me a call but then they got backed up that day because of the rain. Still, they called to let me know everything the entire time. The service provided by the tech who came was good. He checked the Freon and every aspect of the AC to make sure it was working. Everything has been great since then.

I filed a claim with American Home Shield for the air conditioner that just stopped working. I did it over the phone and the rep was great. Then, a contractor was sent out and he was quick. He repaired the unit on the same day. I was impressed by his knowledge and professionalism.

We called American Home Shield for something with the pool's pump. We were then told a contractor would come out within 24 to 48 hours. Then Tropical Pool Services came out and did a good job. Everything has been good since then.

My recent claim went with American Home Shield went good. The freezer was not cooling and the fan was broken. The contractor came out in 3 days and he needed to order parts. After receiving the parts in about a week, I called and scheduled an appointment. The contractor came down and he fixed the issue, and I haven't had any problems since.

Kelly’s Appliance Services came out for the clothes washer that was not working. The service technician said the bearings were no longer at their best. When the service technician came out right away, that was smooth. But the delivery could have been better. They came out the first time and they went as far as having a washing machine on the ground ready to be put in my house, but they decided to just take it back when they saw that I had a different dryer. The professionalism could have been a little better just because we had to reschedule twice. And the second time, I almost felt like they were running behind and they just kinda gave me an excuse saying my washer was broken and they needed to order me a new one. But overall, American Home Shield got the job done so that’s all that matters.

Submitting a claim with American Home Shield appeared to be fairly easy. I did it online and I made a call to have it expedited. American Mech Heating and Air Conditioning came out relatively early, came up with a solution pretty quick and repaired it, gave helpful hints for the future, and now things have never been better.

We had an issue in our condo in Las Vegas, and I was able to go online, and I entered a request. It was super easy. And there was a repair person who contacted me within an hour. And they scheduled to come out the next day and did what they had to do. It was so smooth. I’ve been a customer of American Home Shield for about nine years. I have five different units, and I’ve used them. And I started to think I wasn’t gonna use them as much because it was such a problem trying to reach them to put in an issue. But now that they’ve automated it and it’s online, it’s instant. So, I’m very happy. I have recommended them to several people.

I file my claims with American Home Shield online and the online process is easy to navigate. Then, on average, a contractor comes out in one to three days depending on schedules and things of that nature. This year, I've done two claims - one was for the air conditioning and the other was for plumbing and both of them were just fine. For the HVAC situation, it was Freon and it was something that AHS doesn't cover so I had to pay the deductible fee plus $325. Overall, though, I would recommend AHS and I have.

I went online and did a claim with American Home Shield. Our AC was turning on and it was blowing, but it wasn’t blowing cold air. The AHS website was okay. The problem was they couldn’t send anybody out for a week. We are in a really hot area so I had to call a couple of times and I talked to somebody else to see if I could get somebody sooner. I have a baby so I was really trying to get it fixed because it gets over 100 degrees up here. It was miserable. AHS ended up sending a different company out since the first company couldn’t come sooner.

The compressor went out on my AC and A-US Air Conditioning of Texas came out to replace the compressor and some hose. I submitted the claim online and then they called to set up an appointment. American Home Shield's website was easy to maneuver. Since that was on a Friday, they weren’t able to come out until that Monday. But, the contractors were very nice and they explained everything they needed to do. They were courteous and friendly, and they did a good job. Everything has been going well and I’ve had a satisfying experience. The customer service was great. The contractor came out in a timely manner considering the weekend issue. I would recommend AHS.

I've used American Home Shield two or three times and it has all been wonderful. I deal with an agent when I submit a claim and they've been great. Then, they give a timeframe when to expect the contractors and it's always very quickly. Also, I haven't had any problems with the contractors. They've been wonderful. I would tell others that I'm very satisfied with American Home Shield.

American Home Shield sent someone out for our AC that wasn’t cooling. It took 11 days for them to come out but I guess they were just that busy. They were very efficient. They diagnosed the problem, took care of it, and they were gone within an hour. Everything’s fine now. American Home Shield did their job.

The representative I spoke with was fine. I'm blind and when I had a claim with American Home Shield, I filed it over the phone. The contractor who came out tightened a faucet in the shower. They had also been out before. I know them and it worked out okay.

Air Pro Master did everything fine. They came out and fixed my plumbing issue. The faucets were all leaking in a couple of the sinks, a bathtub and a shower. I submitted my claim online to American Home Shield and someone was scheduled right away. They called, scheduled out, came out within a day or two and had it fixed the same day, and it was prompt. They were very kind, professional, and quick.

I was having problems with the refrigerator, specifically, the icemaker. I submitted a claim to American Home Shield online and the process was very easy. It took the contractor a day to contact me and a couple of days after that, they came out for the initial inspection. It was a good amount of time in terms of getting back to me and scheduling it. They worked around my schedule very, very well. Also, the team that came out did amazing. They were very prompt and very nice. They had to order a part and it took them four more days to call me to reschedule a follow-up. Then, they came back and the icemaker has been working perfectly since.

Everything went smoothly when I filed a claim for my leak issue. The plumber came the next day and the quality of work was good. They were able to complete the repair the same day and everything is working great.

I am very disappointed and displeased with American Home Shield's service. I requested Service on June 4, 2019. Someone came out on June 12, 2019 for service on the AC unit. Today is August 22, 2019 and the unit has not been repaired or replaced. I have called several times to speak with someone concerning this matter with no return phone calls. I am at a point that I am seriously thinking of cancelling my policies. An entire summer without AC!! This is not fair. If I wasn't paying my payments they would be calling me every day. I will also be doing a review on the Better Business Bureau.

I have had AHS for years and have been very pleased with them in the past. However, that recently changed. I live in Las Vegas and our air conditioning broke. I called and made a service request. AHS sent out a contractor quickly. However, after the contractor diagnosed the problem and informed AHS of such, AHS failed to respond to the contractor to authorize a repair that is clearly covered under my contract. In the meantime, I had been calling and speaking with AHS regarding why it had been over a week and my a/c had not been fixed. AHS kept blaming the contractor. On 3 occasions I requested that a supervisor return my call. I never received a call. I still am without air and have not had resolution of my problem. This is my worst customer service experience EVER and when my contract is up, I will be looking for a new home warranty company. If I could give AHS a negative star rating I would.

I have been an American Home Shield customer for almost 8 years. I recently moved and had to cancel the policy on my old home. However, I immediately opened a policy at my new address. I understand, there is a cancellation fee but being a loyal customer for nearly a decade should count for something. I made three attempts to talk to a supervisor about possibly waiving the fee. Each time the customer service representative was rude and told me a supervisor was not available. I was eventually told a supervisor would call me back by the end of the day.

If you want to pay for a home warranty and receive no benefits or services, use AHS. What a waste of time/money/effort dealing with this company. I DO NOT recommend. Make sure you record your complaint ID because they keep no record.

I have been trying to get a claim process for over a year. Second air conditioner went out and for each one I had to wait a week to get a service person out to assess. Then they said it would take another two weeks to get parts in and come out and make the repair. Simply not acceptable in the middle of summer in Phoenix. Had to do cash in lieu of repair because there’s no way to be without an air conditioning unit for weeks at a time during the summer. They paid the first one but the second they kept saying they would send a payment and never did. Finally a year later they said they needed a receipt. They never said once they needed a receipt nor did they require a receipt for the first unit. Total scam. I will never, never buy their services again.

This warranty company is a scam. Their customer service line is terrible and they do not solve any problems, just continue to repeat the same answer. They lied about replacing my 20+ year old AC claiming it "works" every time it had a Freon leak. $50-70 a month fee plus $75 service charge per call. Save your money.

We have a new home and all new appliances. We have lived here three years. We are so happy we decided to purchase the Home Shield warranty. We’ve already have more than covered our cost for the year. When we have called American Shield they got us a company that was professional as well as knowledgeable and met with us in a timely manner as well as resolved the problem quickly. We would recommend this service to our family as well as friends. We are so happy that we joined American Shield. It’s well worth the money.

I'm going to be very pragmatic on my comment. My AC got broken and I called AHS. I paid the service fee of 100. Contractor came and said that I needed Freon. AHS only covered 10 dollars per pound. I had to pay 75 dollars per every pound used. Contractor put 2 pounds so I ended up paying 150, plus the service fee of 100. My AC still didn't work. Therefore, I called again AHS. They sent the same contractor who now found out that I had a leakage and that the whole fix, after deducting what AHS covered, would cost me 1800 dollars. Amount which would come out of my pocket. I was also given option 2, to replace whole unit for 6000 dollars at my expense. AHS would cover 600 or 700 of such repair.

I've now tried 3 times and waited 20+ days to have my a/c serviced and now found out they have increased my monthly rate by 30% but online they show my old rate. Every time you call in expect 30-60 minutes of hold time and talk to someone offshore. Stay away and look elsewhere!!!

I set up an appointment for a plumbing issue and I referred it to my property manager so that they could take care of it. My property manager talked to and dealt with the contractor and the problem is now taken care of. The tenant is happy, so everything is fine.

My air conditioner stopped producing cold air. And the people that American Home Shield chose to come and help me were very responsive. They came out within an hour after I filed a claim. It was really pretty good. The service guy found some bad wiring and he fixed it, and the air conditioner’s been working great ever since. The way I submit a claim with AHS depends on the level of seriousness. If it’s something that is not too urgent, I could do it online. And if it’s something that’s urgent, I’ll call American Home Shield and do it on the phone. Their reps are very helpful usually. I’ve never had a problem. I recommend American Home Shield highly. They did their job and it was a good job.

My air conditioning unit wasn’t working. I called American Home Shield about it and within that day, a contractor came out. He was very friendly. He was in and out within an hour and 30. That claim was fine overall.

My air conditioner was not blowing cold air. There was a capacitor that was fried. A few days after I made a claim with American Home Shield, a contractor came out. They were good and they took care of everything on the same day. This is the third time I've used this contractor - one time through the warranty and one time independently. They are probably the best service provider I've had through American Home Shield.

When I had a clogged drain, I filed a claim online and all for being my first time, it was easy, but I already know the process because I’m also a contractor for American Home Shield. The contractors were good. They came out, did what they were gonna do and fixed the problem. They told me what they fixed, and it’s been completely taken care of since.

I would highly recommend American Home Shield, and I’ve had no problems with it since I’ve been in my home for a month and a half. And sadly, I’ve used them more than I needed to use them since I’ve been in the home. But they’ve been great. I’ve had two AC units installed, and some electrician work as well. And I’ve done both online, in the app, and over the phone. They give me a notice as when to expect the contractors. I had an air conditioning condenser that went out, and I called in the claim with AHS. I used the 1-800 number. The contractor from Mel’s Preventive Maintenance came out and replaced it. The guy was great.

I filed my claim with AHS yesterday at 1 o’clock, and the contractors are coming out tomorrow. Initially Express Heating went out to do my ac and they're all good. The contractor was very nice. He took his time and tried to be as thorough as he could. But this follow-up is of the same issue. Initially my ac was fixed. The air conditioning came back on. But there’s an issue in the same general area, so I don't know if it was a long term fix. Nevertheless, the overall experience was positive. I’d definitely recommend American Home Shield.

The ice maker broke recently, and Glyn's Appliance came and replaced it. It was easy-breezy. I submitted the claim online and navigating through the American Home Shield website was wonderful. Great service, they get it done quickly and I recommend them to everybody.

The technician from Happy Bear did a real good job. He got out early the very next morning so he got back to me really fast. The AC technically didn't need repairs so he didn't have to do anything but to put in a little bit of Freon. He was excellent.

I submitted a claim online to American Home Shield for the pool and the process worked great. The contractor came out for service within a day or two at the most and they did a great job. The gentleman who came out looked, quickly analyzed the problem and it was fixed. It has been fine since. I have been recommending AHS to friends.

It used to be easy to file a claim with American Home Shield, but it’s hard to get in contact with them now, unless you call late at night or early in the morning. During the day, it’s 45 minutes to an hour of waiting for someone to pick up. Still, I never had a problem. They always say that the contractor will contact you within 24 hours and normally, it’s quicker than that. When the temperature with my freezer was not the same, the contractor fixed it right away. It was a fan motor, so he installed that and so far, so good.

I set up a claim for my garbage disposal and a knowledgeable guy came out. He had to replace the unit and it took him about 45 minutes. He was very good and professional and I was pleased because this was one of the first times with American Home Shield that a really good contractor came out.

American Home Shield did everything they said they were gonna do. I did a claim with them when our pipe overflowed. When I turned the water on, it overflowed and flooded in the bottom of the sink. The pipe needed to be cleaned out. When I did the claim online and put in my name, it autopopulated my old address and I didn’t catch that. Other than that mistake, the process was fine. Boldt’s Plumbing & Heating was sent out and they came as anticipated. They cleaned out the pipe. It's been good since then. I’d recommend American Home Shield.

My air conditioning unit wasn’t going well and so I submitted the claim to American Home Shield over the telephone. Everything was just wonderful. They gave me excellent service and the contractor will come back in six months to service the unit.

I've had several subcontractors for American Home Shield in the last year. Changing Winds was sent and James, who was a one-man operation, came out. And he replaced our condensation pump after it stopped working. The line was clogged, the tray's filled with water, and then broke through the ceiling into the living room. I actually called American Home Shield to say, "You can send that guy to my house any time." He was spectacular. And that's the third different sub we had to come and try to fix this problem over the last two and half years, and he was the only one who figured it out and got it done. And he was here for so long. He worked so hard, kept trying things to figure it out, and if that didn't work, he’d say, "Well, let's try this."

I had an 80 gallon water heater that was piped into my geothermal. It went out and I submitted a job request. AHS wanted to replace it with a 50 gallon instead of the 80. I needed the same water heater so I was told I could pay and have the 80 installed and receive a pay out for what they would cover. I went ahead and had it done. My first call to AHS the associate took my info and said I would receive an offer via email within 7 business days. Weeks later call #2. I call as they haven't got back with me. AHS associate said they were just waiting on me to send an invoice (which was never communicated). I hung up and emailed said invoice.

The spring on my garage door broke, and a car was stuck in the garage. I contacted American Home Shield, and the garage door repair company phoned me shortly thereafter (much to my relief). The communication was excellent and they did the repair by early afternoon. When the door contractor called me he told me they always repair both springs if they can, and he gave me favorable pricing to do so as it would save money in the long run. Everything was done quickly and effectively and for a lot less money than I would have paid without the warranty. I am very pleased!

My air-conditioning went out the beginning of June, it is now late August and still has not been repaired. I have been lied to by both AHS and the contractors that they have sent out. They should be replacing my system but instead want to retrofit the incorrect part as a solution. NOT ACCEPTABLE!!!

I've been an American Home Shield member for years, and will be in the future because they do a great job. My home warranty has been so worth the price, and their customer service is top notch. The only issue has been with some of the repair companies that they contract with. Through the years I've had maybe 2 bad experiences with repair companies being flaky and/or not completing things in a timely manner. Both times I contacted American Home Shield customer service, and they were awesome. The company that never called me back did after I spoke to an American Home Shield customer service representative. I highly recommend this company.

Only choosing 1 star because 0 wasn't able to be chosen. AC Issue began on 6/7, was completely patient understanding it would take time to get out and get resolved. While waiting, 2nd zone went out, leaving without any zones working in the dead of summer. Initially after placing call for 2nd zone, was told it would be 3 weeks to get done. Called AHS at which point I talked to the only positive on this voyage - she teamed the work with the same company that was coming to fix the first unit. Hurray, right? 2nd unit had to have fan replacement - so parts took weeks to get in and then return visit was scheduled, so continued running one unit the entire time. Finally the 2nd unit got fixed - but at the same time the first went down again.

I've had AHS warranty for several years and has been a decent experience. This last time though really upset me. In June of this year (2019), my heat pump went out and they contacted the local heat and air company. Service call was performed of which I paid for. It was determined that I needed a new compressor that AHS would pay for and install. I was good with that except for the fact they will only pay for $10 per pound of freon. Well, it takes about 10 pounds of freon and the heat and air company charges $120 per pound (A Huge Ripoff!!). They won't budge on their price. Since I am in the process of selling my home, I was in no hurry to get this repaired (house was empty). I asked the heat and air company to hold the ticket open until I found a buyer, said he would.

I’m a real estate agent and I buy for my buyers American Home Shield warranties. I have a to-go person there and when we had a heat pump that was leaking, I contacted him. He did the arrangement and it was smooth and perfect. Because of the second damages on the floor, I got an expedite work order. The first company tried to get me over but it did not work. It was kind of odd. We then got the Four Seasons and they immediately came over and fixed the problem. It was perfect. I’m really glad I’m working with American Home Shield.

This company does not provide the services it promises and is fraudulent. On 7/31/19, my husband and I put in a ticket, because our AC was not working. On 8/2/19, a contractor came to the house, and admitted there was a problem with the inside unit, but he refused to work, when he saw the cover on the outside unit was cracked. He left. I called AHS immediately, and they marked the case as urgent. I shared that I had brain surgery in May and my dog is epileptic, and we could not do without the air in the heat and humidity of Chicago. I never heard back from them on 8/3/19. On 8/5/19, I called again, and I was promised a phone call back that same day. That did not happen. I called on 8/7/19, cancelled our warranty for the next year and requested the $75 service fee be refunded. The woman asked, if they could get someone out to fix our AC, if I would consider staying with AHS - that should have happened anyways.

I've had AHS for several years now, and this is the second time I've used them for my new (YEP, NEW / three-year-old) AC system, and they've been great! The blower motor became frozen and needed to be replaced, on a weekend. I had two different companies come out to diagnose it, and they both gave the same conclusion; however, their fees for a weekend replacement were exorbitant! The part was still under warranty, but the labor, nope! I figured I could ride it out for a day or two and then deal with it on Monday.

I recently signed in for the home warranty with this company. Their customer service representatives are RUDE & Unprofessional. DON'T TRUST THIS COMPANY. My water heater got leaks and When I called this guys, they charged me 100$ for a plumber visit and then he identified that we need to replace the water heater. After that they made us wait more than a week with no response. When we called them to check none of the representatives responded with correct information. They told all false information. When we asked to transfer to the supervisor they were disconnecting the call. We were struggling to fix the leaking water heater and we told we want cancel the contract because of their unprofessional response. They told that they won't refund us full. They will deduct 100$ from us. They are horrible. I am planning to sue them.

There was a leak under our kitchen fridge and it was creating water hazard in the kitchen. I submitted a claim for it online -- as I always do things with American Home Shield. It was so much easier. Allen Appliance Services, the contractor, took two or three days to come out, but I wasn’t concerned. It was not an emergency. They were excellent, and they knew what was going on and what the fix was going to be -- it’s a very popular model of the fridge. Then, they were very detailed into what was going to happen and I followed their instructions. Everything worked out fine when they finally got the part in, which took another week. Their service and the copay, however, can get cheaper.

My experience with American Home Shield has been good. When we had a leaking faucet, the contractor responded within 24 hours like they were supposed to and we didn’t have any complaint. They came in about three days and were on time. They did a good job and they fixed the issue in 20 minutes.