American Home Shield Reviews

My AC got broken for 2 month before contract end. I contacted this company to fix it. It was hot and agent promised to fix it ASAP. On next day they canceled my request. For my question, "why did you cancel my request?", they said that contractor did this and assigned new contractor. I was waiting for new contractor for half of day and he just said - "Sorry we don't service such AC like this, please contact another company." AHS assigned another company for me but he even didn't contact me. All this took 20 days. 20 days my AC is broken and me and my family are in hot. Today I canceled my contract. Don't waste your time and money.

Do Not Buy This Warranty!! They denied fixing my air conditioner as a pre-existing condition. I placed a claim for service for my air conditioning unit. I was told the unit had coverage. I paid a $100 service fee and the technician told me he tested the system for leaks. He said that the leak test came back inconclusive. He said that the Freon most likely leaked out of the evaporative coil and I would need another one. I waited 6 days, hadn’t heard anything so I called American Home Shield. They told me my claim was denied because this was a “pre-existing condition” that I knew nothing about. She told me that this fell under “undetectable pre-existing conditions which are defects or mechanical failures” that could not have been detected by visual inspection.

First time we needed to contact American Home Shield and have been very frustrated. Cried when I read others reviews. Sad that what the two different agreements that we have paid for in 3 years, say will happen with the AHS warranty services... have not happened. "We strive to make your life easier and we are here for you to request service 24/7." This has not made life easier and I would not consider this timely service. I have called multiple times and weeks later, still don't have a working refrigerator & freezer in our house. I am frustrated, worried and beyond disillusion about what a home warranty is really suppose to be for and why people should pay for one when they move into a home. Scared that if anything else were to need to be attended to, this same thing will happen again. Very concerned & feel that this has not and is not what was represented that we were paying for and what the paperwork says is their agreement.

I am complaining because your company refused to cover for the repair service of air conditioning system. I have been covered since October 2003, and continued paying my monthly premium for the last sixteen years. After being a loyal client to your company, you refused to cover the cost of the repair for unjustified reason.

Our A/C system was not keeping our home maintained to a comfortable level. We have been with AHS for 17 years, 2 years in Scottsdale and 15 years in Tucson. They always seemed liked they cared and they send reliable certified contractors to our home to get us back on track. They were called out in the middle of July 2019 when the average temperature high is 112 degrees. They send out a criminal HVAC technician who told us we needed 5 pound of freon in our unit, he was here for 3 minutes when he came up with that diagnosis. He then let us know that American Home Shield only cover $10 per pound of freon and that the retail cost for freon is $125 per pound. So we are on the hook for $115 per pound, we agreed because the temperature that day was 112 degree like I mentioned earlier.

The refrigerator was not getting cold, and it took a few days for the contractor to come out because of scheduling on both ends. When they’ve gone in there, almost everything on the fridge side was replaced. But the fan sounds like it is grinding on something every now and again. The fridge seems to be holding the temperature, but it is making a lot of noise. I originally put my claim in on April 4th or 5th, and it just got repaired about two weeks ago. It was over four months, and I’ve lost a lot of groceries due to it. The technicians came out around six or eight times.

The contractor that came for the modulator of my water heater did a good job. He knew exactly what he was doing. He knew the problem and he fixed it pretty quickly. He gave me a lot of information, very courteous and he did it pretty quick. It's working fine now.

The air conditioner upstairs was just blowing hot air and navigating the website was very simple and great when I submitted a claim online to American Home Shield. The guy came from Blizzard Air and he replaced the capacitor on the outside unit, and then we were done. The technician was friendly, and the company was easy to work with.

Most recently, I had a claim with American Home Shield for my air conditioner. My outdoor air conditioner had a very noisy motor, so I made that claim. I did it online on my phone. The website is great. It’s their follow-up call center that I really had some trouble with. I called the AC guy this latest time and he was fine. He had to come out a couple times because there were some issues going on, but he was fine. He kept running into problems. But he was super fast this last time, so I’m not even gonna complain. He was really trying to fix my problem and he communicated well.

American Home Shield sent out Wright Appliance to repair the ice maker in my fridge as it quit working. They were good. They got the part ordered and it took two weeks for the part to be shipped to them. They then called me when it arrived and scheduled when they could come out. All in all, that took two weeks at the most. My unit is working fine now.

I wasn't getting any water from the sink in the kitchen and in the bathroom. MSE Plumbing was sent by American Home Shield. They called within 48 hours to set up an appointment. However, nothing has changed since the contractor has been out. He didn't do anything to it. He just checked to see the water pressure is very low. And it's not the faucet, it's the actual plumbing. American Home Shield said they were gonna send somebody else out and no one's come out yet. It's been about two weeks. They also said they were gonna contact me back, and no one has. I'll call them back.

American Home Shield's website seemed easy to navigate when I had an issue with the oven. The contractor seemed very nice and they communicated with me on the issue and the resolution very well.

Our dishwasher was giving us an error message and not running. We put in our claim with American Home Shield, and someone contacted us on Monday morning, came out, discovered what the issue was, and had it taken care of within a matter of hours. So, it was that fast. The tech was great. He was professional and very courteous. He was also informative and very knowledgeable.

When our ice maker made ice overnight, the ice would sit and it would drip water. It wasn’t frozen. It was creating this block of ice. The turn that kept the ice loose that feeds it out to you was frozen. Two or three times every day, I would have had to take the ice and slide out the ice maker drawer. It wouldn’t hold the ice. I would have to get that ice out. I called this issue in with American Home Shield and their rep was great. I was then called a few minutes after I got off the phone with the representative. My assigned contractor was wonderful and the service was professional. The technician was prompt and on time. He put in a new ice maker. It's working perfectly.

I had an air conditioning issue one time and it wasn't getting cold. I submitted a claim to American Home Shield over the phone. However, I don't appreciate that when I speak to their rep, that rep is in a foreign land 'cause I have a lot of trouble understanding him/her and that's terrible. The first time their contractor came, I wasn't home. Another person came in thereafter and the AC was fine. It turned out that the problem was a circuit breaker issue. Everything is fine now. I've recommended AHS to a couple of people already.

Our most recent claim with American Home Shield was for two issues. One, we had a drip in one of our faucets, and the other was we had a backed-up sink. We had to call ‘cause if you have more than one issue and if it’s the same area like plumbing, you can submit a multiple claim but you can’t do it online, you have to call them. My wife called and talked with them, but in general, they tend to be very helpful. Also, the plumber did a great job. He came and fixed both at the same time. The only thing that would be awesome is if you have multiple issues at the same time for the same system, that would allow you to just enter that off the web versus having to call in.

My AC was running but it wasn't cooling. I submitted a claim online to AHS and found that their website works pretty well. If we have something really specific to say, we don't have the opportunity to do that. But we got an opportunity to do so when the person they sent contacted us. Their contractor would have come quicker but I wasn't available on the first day. They would have come the next day but then I wasn't available either. They came the day after that. They were very quick according to my schedule. Everything has been going fine since then.

American Home Shield was very responsive and the guy was very professional. He did a great job and everything seems to be going well right now. We were happy with the experience.

I had very little water coming out of my hot water side of my faucet. I called in a claim, and I had a fine experience with the claims rep that I talked to and with the contractors that came out. I've been with American Home Shield for the last six years. I'm a real estate agent and I have referred clients to them.

I had a rekey done, a stove top cleaning, and a washer repair. I filed the claims online and it was a smooth process. American Home Shield sent out contractors fairly promptly and they’ve all done a great job. They take their time in explaining the issues and resolutions they provide. Everything is going well.

Our dishwasher wouldn't turn on. I submitted a claim online to American Home Shield and the contractor they sent was out within a day. He came, ordered some parts and came back again within three or four days. I liked the tech's quickness and how he fixed the issue right away. Now, it seems to be working fine. I had a good experience with them overall.

The dishwasher started leaking on the floor until it stopped working. Then I started looking into it myself to see if it was just something I could fix right away. I called American Home Shield and then I thought it was the hose, so I cancelled that first call and went and got a hose at Menards and then came back. The hose kit that they sold me, that fits any dishwasher, didn’t fit. So I took it back and they said I needed to get this extra fitting. So I bought that, came back home and that didn’t fit.

I really like American Home Shield. My assistant does the call for the claims and they respond quickly. Somebody calls back and say the available time of the contractor. I like the people that they have that fixes whatever we need. When I had a claim for the air conditioner, the contractor spent about 30 minutes to fix the problem with the vent. It was quick and they did a really good job. Everything is working fine.

My filter was blowing junk back into the pool. The filter gets clogged and dirty, and you backwash it to clean it out. When you’re finished doing that, you turn it back on, then put the controls on filter, and it starts pumping water and filtering whatever is on there. So, when mine went bad, it started throwing stuff back into the pool. I called American Home Shield to file a claim. The contractor came, did their job, and left. And when I asked questions, their service guys answered the first time they came out. They had to come out twice because they didn’t fix the issue the first time. On the first time, the technician replaced a couple gaskets on the control lever that you switch the pool from filter to backwash. And he said that the unit that sits on top of the pipes had leaked and he thought that that pressure was bleeding off causing it to blow stuff back into the pool.

Recently, I had a claim for my air conditioner with American Home Shield. I submitted it over the phone and their process was fine. As of now, there have been no issues since their tech came for repair and I'm highly satisfied with AHS.

We woke up one morning and the safety thing of the hot water tank was shooting a stream of water in the corner of the laundry room. So, we turned the water off to the whole house and figured it out so that the stream would go into a bucket. I draped a towel over it so that the water would hit the towel and drip into a bucket. Then, I went to an email that I had gotten from American Home Shield, looked for how do I go about doing the claim, and I followed the steps. After I called them, they sent out the techs from Three Brothers Plumbing. I was told to expect the contractors out within 24 hours and I called them too after I filed the claim just to give them a heads up of what was going on and I described it to them. They said that it needed to be fixed right away or it was gonna flood our house. So, they came out lickety-split and replaced it on the same day. So, we were just tickled.

Navigating American Home Shield's website was okay. I submitted a claim for a ceiling fan and a GFCI outlet. However, I won't renew with AHS because one of their reps was rude when I talked to her. One of the supervisors called me, so I talked to somebody anyway. Afterward, AHS' contractor Kelly Brothers Electric was really good and gave a window for when they would be out. That day, I had taken time off from work and got tired of dealing with them. I got two different stories. First, they said they had a car accident and then they said the car broke down. Also, the tech who came fixed my ceiling fan but then came out with a different color than I asked.

Before I bought the place the bottom of the commode was caulked around. And it was wasting away, and was leaking out. I called AHS and the contractor was here in good time and was very businesslike. He put in a new seal, put the commode back down and then left. I called him back because I forgot to tell him that it was also running. He wouldn't have had to come back, probably, because what he did in the beginning wasn't what I was originally calling about. But he came back and replaced the entire insides and then put a new handle on it also. That handle he put in, once in a while catches, and I have to remember to make sure that it shuts off. Nevertheless, I'm very well satisfied. American Home Shield did a good job. They got a good plumber out. In the past, I had not had a good experience. But this is a different plumber, so I'm pleased with that.

Our microwave lost total power. We contacted American Home Shield and there was a pretty quick turnaround. They sent a tech out a day later. He diagnosed everything. He was great. I work in IT so I knew the problem was the circuit board. He ordered the parts then came two days later and had the microwave up and running in five minutes. Everything is great. I'm happy. We purchased our home on the 2nd of May and bought American Home Shield for it. I've read the reviews about some home warranty companies and I was a little wary at first. But AHS followed through. They sent a good company out there who got the issue resolved in no time flat.

I filed a claim with American Home Shield for the air conditioner that was not blowing cold air. As per the schedule we requested, Emma’s Services came. I knew pretty much what the problem was and they diagnosed and they changed the capacitor. The AC doesn’t get cold after, but the service guy said that it's because of the thermostat downstairs. We need a separate thermostat in order to have enough cold air upstairs.

I submitted a claim to AHS for an air conditioner repair. My unit needed freon and I called them. The reps were great and the contractor whom they sent fixed my issue quickly. It has been doing well since the repair.

Our recent claim with American Home Shield went okay. We really thought our air conditioner was going out. It’s original, it’s 35 years old, and we still have to run it all night to keep it cool in here. But the technician put us a new thermostat on there. I had a programmable one, but it didn’t seem to be working anymore so he put a new one on there for us. We were satisfied. He checked out the unit itself and said it was fine. But I think the air conditioner is on its last leg, so it doesn’t seem to cool down.

I needed a locksmith and I submitted an online claim with AHS. The process was very easy and they got back to me right away. Then they sent out a tech from Rankin and I was surprised at how easy everything was. He was super cool and he was in and out. That day, I was on a business call the whole time he was here. I didn’t mean to be rude to him, but he just nodded his head and said “No problem”. He took care of everything and just left me everything I needed.

I did a service call with American Home Shield for the pool. The pool company came out to clean the pool filter. The tech was great and very, very helpful.

I called in my claim for the air conditioner because there was no option on American Home Shield's website to have an expedited service call. I live in Arizona and the temperature was almost 110 at the time, and I have a toddler in my home. The first time that I submitted the claim, the first person got everything correct and he said I would get a confirmation Sunday morning that they would have someone coming out. I got the automated email that said that the contractor would contact me in 24 to 48 hours. So, I had to call back, and the first agent did not put it in correctly. The second agent took care of it. They kept me on the line, and they called about eight people before they found somebody that was able to come out that day. After the repair, everything is working normally now.

I had a leakage in my garage right underneath the kitchen so there was water dripping. When I logged on the call, the pipe guy was able to reach me the next day and the service was perfect. He needed to see where the leakage was from so he cut an area open, and immediately, he identified the cause of the leakage. It was not the pipe. It was the refrigerator which was leaking. He did a perfect job of troubleshooting but not necessarily providing the solution 'cause he was not the right guy to do it. I needed to find a refrigerator guy to really fix the problem.

I filed a claim over the phone with American Home Shield for my air conditioner issue. The gentleman they sent came out and fixed the problem the next day. Everything went smoothly and the AC has been great since then.

AHS has been good as far as getting something set up in a timely manner, and all the contractors they use has been great. The only concern I’m having is the lengthy hold when it gets to the warranty part of actually replacing the product. I’ve had a couple lengthy waits, trying to reach someone. I stayed on hold for long periods of time. One time, I stayed on there for over an hour before I got somebody. And the time before that, it was around 40 minutes. I hung up because I couldn't stay on hold any longer. I didn't even get anybody the first time. They don't have a lot of people in that call center to handle the warranty claims. While I was on hold, they said they were experiencing heavy call volume, and that they expect longer-than-normal waits, and that they were working to correct that problem.

The contractor that American Home Shield assigned for the garage door had to reschedule the service call. I was outside when they came and they couldn't wait for 15 minutes for me to come home. So they rescheduled it the next day and they came and solved the problem. A component failed so they had to replace it. They were real knowledgeable and they did good. But I wish they could have just waited for 15 minutes to resolve the problem before rescheduling it for next day.

There was a problem with the air conditioner. And whenever the guy came to fix the air conditioner, we discovered that it was an electrical problem. And so, he contacted Crown Electric, and they came that same day and had to replace one of the breakers because when the air conditioner would come on, it would throw the breakers. So, what we thought was an air condition problem turned out to be a breaker problem. And they came and were all just spectacularly wonderful, and everything was fixed that day. The AHS rep I spoke with was great. I have no problem with anybody at American Home Shield so far.

The tub leaked like a sieve and American Home Shield had a guy come over. He did the best he could but it wasn’t good enough. It started dripping right after and I had a fella come back and fix it. When I call American Home Shield to submit a claim, the experience is always lovely and when they send a contractor out, the time is always reasonable too. I’ve had a few contractors and they were polite and efficient, except a couple of times. But pretty much, if they said they were gonna come, they would come within the time frame and do the work. If they didn’t do the work and I was not happy, they would come back. In general, AHS works great. The kid that came out looked about 18 and he was extremely experienced. I was so impressed. AHS gets good people.

We called American Home Shield to turn in our spa because it wasn't working correctly. They got back to us in the email and they called us too. They contacted us right away and the experience was great. The contractor they sent was perfect too. They called, set up an appointment and came within 24 hours. But they didn't fix it properly. Part of the spa is working but the other part isn't. We're still waiting for them to follow up on a recall. Still, our interaction with them was good. I would recommend AHS.

I closed on my house on the 30th of July. I made a claim with American Home Shield for the rekeying of my house and a guy came out. He did a very good job at it. I also made a claim regarding our garage door. Our garage door itself needed repairing but I found out through American Home Shield that only the opener is covered. The technicians came on time, talked to me through the entire process, and told me everything. When they did an assessment, they determined that the garage opener was fine and that they could replace my entire door but that would be on my expense. They told me that if after replacing the door and the opener started to malfunction, I could call American Home Shield back and get that replaced. Overall, I feel that things were handled correctly. The technicians did a great job and they were very courteous.

One of our air conditioning units stopped working. So, I filed the claim with American Home Shield online, and Lambasio came out that day. It was fast. They said that the unit could not be repaired. So, they put in for a new unit. They were great. American Home Shield exceeded my expectation. I had never dealt with home warranty before. And then to have to have dealt with a claim so quickly in the process, I was a little nervous. But everything was pretty seamless, and they got us up and running very quickly, so I was very impressed. We’re currently selling our old house, and we’re planning on going through American Home Shield for the warranty for our buyers.

My refrigerator stopped cooling and I called American Home Shield. The contractor was very nice, and he explained everything to me. He took his time fixing the refrigerator and explained the things you needed to do and what was going on with the refrigerator. I had to wait for two weeks for some parts to come in but everything was good.

We had the ceiling fan in our master bedroom repaired and when I submitted the claim to American Home Shield, it was really user-friendly. There was also timely response on service. Then when the service call was happening, we got a text to let us know when the service guy was on his way. Then he himself called to let us know that he was about 20 minutes away. He arrived and was supposed to fix the problem and close off the ticket. But even though he didn’t fix it all the way the first time, they were very accommodating at our first availability and they were able to accommodate us further in getting it fixed. He said he needed to make a minor adjustment in the wiring, which he did. Then he went through all of the speed of the ceiling fan and everything was fine.

The garbage disposal wasn’t working and I called American Home Shield. I had another issue with my refrigerator so I was trying to make two claims at once. I was hoping that I could only pay one person to come out for both things, but that’s not how it worked, so I called and made the two claims. Then, I ended up having to call back because the guy fixed the garbage disposal and it did the exact same thing again. He came back out and just replaced it. So, my experience was that both things are working and great. Everybody came out within a couple of days max. It was quick.

Never ever buy home insurance from AHS. For one service request its took month and never resolved. I put in a request for heating system and they assigned a contractor, who never showed up. And after waiting for 2 weeks again I called the AHS customer service and they changed the vendor, same story repeated with the second contractor. AHS is horrible. Go with other companies.

This is my first use of my American Home Shield warranty. It all started on July 4, 2019 when our air conditioner went out. I put in a service request with AHS via a phone call. The service request was posted immediately, but it took 4 days for the contractor assigned by AHS (Extreme Air Conditioning and Heating) to finally call me, schedule an appointment, and finally come out and diagnose repairs on the air conditioner unit. Turns out the technician determined it was the starting capacitor (a $12 item). The tech did not have the part in his truck, so he installed a previous capacitor pull out from another job just to get it running - which it did. Time to replace the part was about 12 minutes. The substitute part worked. The technician told me he had to order a replacement capacitor and that he would return when the part arrived and replace the temporary capacitor with the correct part. Technician estimated 4-5 days for a part to arrive. Technician left.

If I could get another home warranty in my area I would. Had a warranty from another company when I live in Arizona, they were great, easy to deal with, fast friendly service. American Home Shield is the opposite. All they care about is your money, not you, not your family, and not home. They will do all they can to not cover items, and it does not matter to them if you go weeks with no AC or no refrigerator. American Home Shield are crooks, stay as far from them as you can.

Have been with AHS for 6 years and have always received good service. Today when I have a pretty bad plumbing leak with foundation affected the plumber assigned, Rapp Plumbing, called and said their earliest available was 3 days out. When I said this is pretty bad the response was if I wasn't happy I could contact AHS. When I contacted AHS they told me none of their contractors were available on weekends but they would submit to their dispatch services and try to get someone to respond. We have turned water off to the house and contacted our insurance company. Why have I paid this much money monthly for no emergency services?

The washing machine just quit working. My girlfriend set a claim up with American Home Shield, and somebody came the very next day. He was professional and he did a good job and he was quick. He was only there a few minutes and it was working again. I'd recommend American Home Shield. So far, I'm liking it.

Filed a claim for a broken air conditioning. We were assigned a contractor and was told they would contact us to set up an appointment. We actually had to contact them. When they came out, they looked at the unit and left, didn't take the brain out to get the part number or anything. A part was ordered and we were told that we would be called when it came in the following day. No call or part but we had to call them to find this out. Came in and we had to call to find out it came in. Technician came, put part in, still no air. Said he was going to get someone to help with the wiring and would be back. Didn't come back, we had to call to find out the wrong part was ordered and we have to wait until Monday for it to come in.

We had a problem with the dishwasher and the cook top stove, and I called American Home Shield. We paid the service fee and the man come out and fixed everything. Reggie, the gentleman that runs High Tech Appliance is probably one of the highest caliber contractors that AHS could probably have. I have had him work on things before, and he is probably as thorough, as smart and as knowledgeable as you can possibly be in that line of work. Everything is working great since he was out. It was an outstanding experience with AHS.

We were experiencing small leaks from our upstairs bathroom down to our garage. We caught it pretty early so there wasn’t a whole lot of actual damage. The small leak ended up being the actual drainer on the bathtub. It was leaking when we take a shower and a bath, so we were worried that the wall would have to be busted. But that didn’t turn out to be the problem. It was actually the gasket around the overflow.

I've had bad experiences with American Home Shield in my home in Texas. I would have never used this company again. They refused to cover a pool pump because it was in standing water. I took pictures and sent it to them to show that it was on a concrete pad. There were two French drains within six feet of the pad. Harvey went through here and my house did not flood. Still, AHS would not honor that claim and kept saying that the pump was flooded. When I asked for a second opinion and a second tech came out, he said that the issue was clearly the pump. He called the claim in and still it was refused.

The person who came here for the air conditioning unit did a wonderful job. But when he came, he did not know what was wrong with my air conditioner to begin with. I was hearing water gurgling but there was no water running at first. But there was and it froze up and then it was liquefied, backing up, and may ruin the filter. When he found the problem, he told me what the situation was going to be. The only issue there was I was not covered for the Freon they put in there. American Home Shield only covered $10 of the $150 claim. I also had to pay the $75 fee. When I called in my claim, they didn't say that the insurance wouldn't cover the Freon. It was very upsetting to me because I don't quite understand why isn't Freon covered if I paid $60 every month.

I filed my claim to American Home Shield over the phone and it took about 24 hours for the contractor to come out. They were prompt. They suggested something that could be the problem, American Home Shield does not cover it. But I don't think that's the issue. So, it is still up in the air.

Within 12 hours of submitting my claim, American Home Shield got back with me and taken care of my pool. I submitted it later in the evening and the contractor came out the next morning. They were real knowledgeable people. They looked at the pool and had to order the parts. Once the part got in, they came out, got it all put together and was good.

I had two recent claims with AHS. There was a leak. It was because of a faulty connection on the appliance. I submitted a claim online to AHS. And as soon as I entered the claim, within 24 hours, I received a call from the contractors on both sets. The plumber came out to find the leak and then someone came out to patch for the wall where the leaking was. Both were very responsive. They came up quick and did the job.

All Valley Appliances, Heating and AC came out and looked at the air conditioner. They replaced some coil that was on there and that fixed the whole problem. The last item the vendor fixed was my refrigerator. The claim was about the ice maker and they took care of it as soon as they got the parts in. But it comes down to the time frame. American Home Shield's vendors give you a five-hour window for when they would be there and they expect you to be there during that time frame, and that doesn’t normally work with a lot of people. That’s the issue. But in terms of filing the claim with American Home Shield, I did the AC one online and that process was pretty easy.

My experience with my air conditioning claim was good. The contractor came out within a few days and they were good too.

I submitted a claim online to AHS for our AC. The contractor that came was very respectful and explained everything that was going on with the unit. It wasn’t major but he fixed it pretty quick. It’s been good since the repair and it’s still working. The people from AHS are good and efficient. The warranty served the purpose. Whenever I call AHS, they rectify the problem.

My most recent claim with American Home Shield was for my AC unit. It had stopped working and it wasn't blowing out any more cool air, and the motor had stopped working because we didn't hear it running anymore from outside. So, ATR Services came. When I called American Home Shield, they put me in touch with ATR, and then they gave me an appointment a week later. They said they had a lot of appointments. So, I got an appointment a week later. Two guys came out, they were checking the air, they got the motor back running, and said that it was fixed. One of the guys told me that it would be cooler in the house. It would take several hours before it became really cool in the house. And so, I said, "Okay." But several hours went by the next day, and it hadn't gotten cooler. That was on a Friday when they came, and so by Sunday, it hadn't gotten cooler.

The Freon’s leaking in my air conditioner and American Home Shield sent United Air Temp. They just took a look at it and had to take it out it of the housing then bring it to their shop and it would take them 10 business days to fix it. I never let them do that because I cannot have no AC in those days. Basically, American Home Shield was really charging too much and unfortunately, I could’ve bought a new AC. I spent a few thousand dollars to get a brand-new AC. If you take 10 business days to fix a problem, nobody's gonna be satisfied.

I had a very good experience with American Home Shield. My refrigerator was kaput and not doing anything. We had to move everything out of it. I went online to submit a claim to AHS and their contractor, Sears provided very good service. They replaced a part or two and everything has been working fine since.

The wiring at the back of the AC was so worn out that it was creating problem. I submitted a claim to AHS over the phone. I had to hold for a little while, but it was fine. The contractor who came for the first time could not detect the problem. And after two months, the same problem occurred. They came back, and on the same day, the same problem occurred. The second guy who came said the Freon is less but I don't think it was. He charged me $160. I told him, "Give me my $160." It was no use because he could not figure out the problem. But the latest visit, the guy who came found the problem. So that was good. For the time being, my AC is going good.

My attic fan stopped working I requested a service claim at American Home Shield over the phone. It took about a week to get TotalTech Electric out and their professionalism was excellent. They put covers over their shoes so they didn't track my home, and they explained everything. They got everything fixed in one visit.

I called American Home Shield when the AC was not cooling and they said that they scheduled J-Tech, but I didn’t get a call from them because it was a weekend. So, I called them and then they sent a person over. When he checked the AC, there was a faulty wire and then he also verified that the capacitors needed to be changed. He changed the capacitors, and the service was pretty good. Everything is working fine until now.

The second plumber AHS sent to me was perfect. He came in, was a nice guy and I loved him. Everything has now been working since he repaired my plumbing issue. However, they need to get the first plumber they sent me off their payroll. I buy and sell houses and I have vast knowledge on almost every aspect of a house. The time when we had a plumbing problem underneath our sink, the plumber sent by American Home Shield called me and said that he has to cut everything out. I told him that was no problem and to go ahead and do it.

I like American Home Shield but I wasn't too happy about this one service request. When I came back after I went away for a week, my AC wasn't working. I called American Home Shield to get a request and the rep said they would get somebody ASAP. But the company they called to come to my house gave me a week from the day I had called American Home Shield. Living in the heat without an AC for a week, at 110 degrees, wasn't cool. And I have a child. I called American Home Shield back and they said they would see what they could do for me. They called the company but they said that the company couldn't do anything for me until that day. Then the rep told me they were gonna put me on the waiting list for emergency.

My AC unit went out. I submitted a claim online to American Home Shield and went through a pretty easy process. I checked back within five minutes, saw the company that my claim was assigned to and looked online. I got that company's number, called and set up an appointment. I gave them my service contract number. When I went back online again, AHS said that the company would be reaching out to me.

I had a water pressure issue and I submitted a claim online to American Home Shield. The plumber who was sent was fantastic and determined that the problem had nothing to do with anything in our home. The issue was the pressure coming from the main water line. I ended up contacting the city and they're still investigating why there's a water pressure issue.

I spoke with an excellent representative when I filed a claim over the phone with American Home Shield. Trying to get a reasonable amount of time for a service to be out here was difficult. But the person who came out was excellent, prompt and very pleasant. He fixed it and was gone in 15 minutes. I have another thing that was reported at the same time, and still, nobody has been to the house to fix it. It’s the exhaust fan on the microwave. Somebody came out and they said that it would have to be a microwave repairman, and they assigned it to some other company and I’ve not heard a thing from them. And it’s been about a month. I still like American Home Shield. It’s just that they need to drop this other company that they have.

8/9/2019 I have been with AHS (American Home Shield) for some time now and every time I have to make a claim on my home warranty I dread the whole situation. I see all these reviews about how great they are and I have made about 5 claims and it has been horrible 4 out of 5 times. I called and made a claim and gave the model number of my garbage disposal and its diagnostics. I told the rep after researching it needs to be completely replaced. I had to wait two day for a technician that was based out of Riverside that supposedly had satellite companies in San Diego which is where I reside. The technician drives a vehicle that does not reference the company's name or logo when he arrives to my home. He has no badge displayed that identifies him and who works for. To spend 3 minutes in my home to tell me the same thing I told ahs when I made the claim to them in the first place.

AHS insurance company has ties with Inefficient contractors in Nashville, TN area. My A/C got repaired last year and they assigned GREENWAY Home Services to work on my appliance and they don't have proper experience to identify the problem. Greenway filled the Ref-regent which costed me around ($300) which diagnosing the exact problem and I complained back about my A/C not working and they took 3-4 days to comeback. And they want to replace the Condenser which took a week to replace without any success of repairing my A/C and they complained about Coil problem, and they replaced the Coil which took another week. They took 4 visits to fix the issue and took 15-20 days to fix the A/C in mid summer.

Don't waste your money! They have pitiful service, sometimes none at all and they won't reimburse any out of pocket expenses, when they don't deliver. Their call center is in the Philippines and is a PITA to deal with, if you can even understand what they are saying - and forget getting a hold of a supervisor.

After purchasing a 20+ year old home and a ShieldPlus contract, several working parts have failed. For example, AHS will not give their replacement value for a [water leaking out of the bottom] garbage disposal. Before spending $75 for the assessment, it would make more sense to have a new garbage disposal unit here when the plumber arrives, negating the need for another visit. Wouldn't that save everyone [especially us] both time and money??? How about a leaking toilet, how many visits will that take and what is the trip fee and hourly charge after the $75 assessment fee is paid for subsequent visits? Surely you know the average reimbursement values of these items as per your company policy. Uninformed and inflexible phone representatives--one having trouble speaking the English language--make it very questionable that service and replacement will be honored according to this policy.

My refrigerator stopped working. I had a hard time reaching their contractor and they didn't call back for 2 days. Repairman said part could be overnight the part but would take 7-10 days including approval from AHS, lots of inconvenience and spoiled food for something that could have been fixed in 2 days.

So far my experience with AHS has been terrible. I just bought a home and the air conditioner stopped working. I submitted the work order, the contractor came and looked at it and determined what repairs needed to be done. Still waiting for a response over twenty four hours later. I’ve called customer service twice and they are apparently not even in America. Can barely understand the service rep because of very broken English. Oh and by the way, I live in Mesa, Arizona, where it’s consistently above 100 degrees. So I’m not quite sure what I’m paying for with this so called warranty. I’m extremely unsatisfied with this service.

Please note...all of the issues we experienced are while I’m in a household with 4 small children - 2 of which have extreme cases of asthma. 8/3/2019 - My air conditioner started making a really loud noise (see video 1). I immediately went online and filed a service request on AHS website. 8/4/2019 - I received a call to confirm an appointment with AirMax Heating and Cooling to come to my home to repair services on 8/5/2019. The representative instructed me to leave the unit running, but if it stopped cooling, turn the unit off until the technician arrived.

The washer and dryer were both having problems. One of them quit altogether and the other one was stopping and starting. I submitted a claim to American Home over the phone and it took about five days for the contractor to come out. The technician fixed the problem before I even got to meet him. I was five minutes away from the house and he was already gone. Both the washer and dryer have been performing well since then. But I had a problem with the three prior claims that I had with American Home Shield. They were all the same problem, but I got charged three separate claims. The same plumber came out all three times, and on the third time, he said that even if American Home Shield called back, they were not gonna charge me again because it was not right.

I purchased the 3x3 Combo coverage to ensure that my A/C (geothermal) was covered when I received orders (USMC) out of Virginia to California in 2017. I never used any of the coverage until late-July/early-August 2019 when my renters called me and told me the A/C wasn't working. It was late on a Friday night, so I decided to eat the cost in order to keep the renters happy and called in Gildersleeve (great company) to fix the issue. When the cost of the repair went beyond $500, I paid GS for the work they had done and brought in American Home Shield. I spoke to 'Trisha' on July 26, 2019. I told her the whole story, established a ticket and then told her I wanted to provide the technician with the diagnostic information provided to me by GS when they came out. I was told, "we are not liable for any of that information".

This service is horrible! They will replace your unit with a cheep one and call it a day! The service will have you on hold for an hour+ to speak with a supervisor and if they ask to call back don't be surprised if you never hear from them!!!

It appears that each year, American Home Shield's rates go up. Also, my most recent claim experience with them was not very good. I put in a claim on our dryer and the place that American Home Shield chose to have come out was actually closed for three days. Then they finally showed up on a Saturday, which was uncommon, but the guy looked at it.

We filed a claim to AHS to get an air conditioner problem fixed. I did online and it was very easy. They got back to me right away telling me who the company was and the company got back to me, sent me an email that evening, and then the next day, they were out. The contractor called me to tell me he was on his way, came out to the house. I told him what the problem was, he checked it out, and we discussed what the remedy was, and he got it taken care of.

It was super easy to send in a claim to American Home Shield when I had an air conditioning issue. They were pretty on time in getting back to me, but the AC company was awful. They came out six times but they never went up in the attic. I discussed this with the American Home Shield rep and then they ended up getting a different company, who solved the issue within a day. They figured out the issue within five minutes because they went up into the attic. It was all resolved at the end, but it ended up being an expense for American Home Shield because the first company kept getting sent out. I always recommend American Home Shield and I'll continue to do so.

I called American Home Shield and scheduled a service for my air conditioning. They scheduled it within a week, so I thought that was good. The guy from Mr. Clean Drain that came out was great. Even my wife was happy with it. He addressed everything that we asked and took care of it. After that, it had a major breakdown. The compressor gave up. But we called, they came out again, ordered the compressor, and we’re waiting for them to call to schedule the installation. We’re very happy with what they’ve done. Our experience was great. I’m very impressed with them so far for dealing with contractors in general.

We bought a really old house and that is why we got the warranty. It was part of our purchase. We have a very old AC unit that's 20 years old right now and as part of making sure it would be working throughout Oklahoma summer, we filed a claim with American Home Shield to have somebody come out and make sure that it didn't need to be repaired or replaced in the near future. We were taking advantage of that home warranty to check all the fluids and do some upkeep on the unit to make sure it's in its best state. And the experience was great. The AC is an old TRANE unit and the contractor said it could go for another 20 years. We felt a lot better about having the warranty. It's nice having that little extra reassurance on the back burner in case anything goes wrong, especially with having an old home.

We had a problem with our clothes washer. We had a noise, it was leaking, and it was also making another noise. I called AHS and spoke to a representative. It was very good. We got a response fairly quickly, that somebody was gonna contact us, and it took a few days before somebody came out each time. It was a reasonable amount of time.

A series of events happened with my fridge. Within a week, it had stopped giving out the water, which I thought then created a leak. Ice formed at the very bottom of the freezer and once it got full and couldn’t stay in there as ice anymore, it came out leaking as water. When I pulled out the drawer, I noticed that there was a big block of ice at the bottom of my freezer. Also, the eggs in my fridge got frozen. I just kind of decided the fridge was gonna stop working.

American Home Shield is the best. I appreciate them so much. The guy who came to work on my recent claim was excellent. Every single thing was great. It was a beautiful experience. I also have a house in California and I'm going to get a warranty from American Home Shield for it too.

I had a great experience with Oaks Heat and Air. American Home Shield sent them out when I filed a claim when the air conditioner was not cooling. The air conditioner has been good since the service.

I didn't have hot water so I submitted a claim online to AHS. That one went pretty smooth just for the overall claim. However, it would be nice to have a department for that because when I call in to do the claims, I can only really just initiate a new claim. Or say, a current one didn't work when it's really not bad. It's like if you need a second opinion. So, for example, right now, my air conditioning is broken. It's been broken for two weeks. And they need a second opinion, and a company came out because the previous company really didn't find the issue. And then, a more reputable company found the actual leak and issue. Right now, it's been almost a week. And, they need another company to go out to verify that for replacement. So, it's just hard to see what the step process is for that.

I went online and submitted a claim to American Home Shield for the AC. I had ducting problems and a thermostat problem. They got back to me the next day and told me who I was going to have. The day after that, somebody called and then they were out here a day or two later. The contractor was very good and they were nice people.

My AC was not heating and I submitted a ticket at 10:30 at night. I got an email from American Home Shield saying it'd been assigned. The next morning, I called Airtronics and let them know that we could be home earlier if we needed to 'cause I wanted to get it done as soon as possible. They called me back and told me they could get me in between 9:00 and 12:00. I went home and they got it done. The guy showed up and I described what was happening. He said he knew exactly what that was and he fixed it in less than 15 minutes. I was absolutely satisfied. I didn't have to go like a whole another night. It was fantastic.

The control panel on my oven had a problem and I called AHS about it. The reps I talked were really good and in fact, I have never had a problem with American Home Shield. We scheduled the repair and I paid my $100 deductible. Then, the young man from Sears came out. He looked at it, told me what was wrong, and said that all we needed to do was reorder the panel. And that was the second time that panel had been ordered. I got the oven fixed for about two weeks now and everything went well. The young man did a great job of analyzing the problem and he got it all taken cared of. It took less than a day to fix the problem. He had to order the part and once it came in, he was able to go ahead and put it in. Initially, he told us that it would take seven to 10 days to get the part but it came in about five days or so. Then he scheduled the repair right on time and he was very good.

We have equipment that has a timer. One is for light and one is for filter. And I usually set then it should automatically go on and go off. So, the timer was broken. We called American Home Shield and the pool company came out. Because we wanted to do it quickly, we told them, "If you wanna switch between the light timer, put the good timer on the filter, and the bad timer you can put on light because we are not using the lights anyway." So, they did that.

The options when filing a claim online are not described very well. American Home Shield should make things detailed so people are not confused when they're using the website. For example, if you want to choose electrical, what is electrical? I had a claim wherein I called a guy about my garage door, and he said it was not part of the deal, so he had to go back. The definition is too vague in the website, so it’s better to call someone who knows better, but when I try to call American Home Shield, waiting the whole time is a pain. With my recent online claim, I needed an electrical switch in a bedroom fixed and I just took a gamble and chose electrical. Luckily, the contractor did very well and everything has been perfect since the repair.

The dishwasher wouldn’t drain. American Home Shield sent Austin Appliance and the guy finally figured out that it was the flap after the second visit. He went ahead and replaced a round disk which connects the drain to the hose part of the dishwasher. He was very determined in figuring this out. I live by myself so I don't use it that often. But now, I am using it per his recommendations. It seems to be working and I’m very pleased. I also had someone out with my AC unit around three years ago and they were also very nice. The gentleman took care of what he had to take care of. He was concerned as well. I’m just not pleased that the price went up. Then the turnaround time for the dishwasher is 48 hours and that is not a problem. When it’s an air-conditioning or a refrigerator, I would hope that it would be a little bit shorter turnaround time. But everything was okay.

My air conditioner broke over the weekend, and so I submitted a claim with American Home Shield early on Sunday morning. And I was almost immediately given the name of the company that they had assigned it to. I was told I would be contacted within 24 hours to set up an appointment. It was a little more than 24 hours. So, Monday afternoon, Cool & Cozy called me and set an appointment for Wednesday morning to come out and do the repair. They came out late Wednesday morning, and they were able to repair it.

As soon as we bought the house, my husband got American Home Shield, and we've been in the house for three years. The last two years, everybody that we have dealt with contractor-wise has been good. The first year, with the contractors that came in, I didn't want them in my house. We had somebody come in and he fixed the toilet, and he was here three times. He supposedly fixed the toilet, and we ended up living with it for two years. I finally got really naggy 'cause the toilet wasn't fixed. My husband called again, and the contractor that came in had the toilet fixed in under a week and explained what was going on. Because he was already booked up and he couldn't come right back and fix it, it took him about a week to get it where it needed to be, and we haven't had any issue. The last two years though, the contractors have been really good.

I had an issue with the water heater and I wasn't sure what was wrong with it. I filed a claim with AHS and they sent out Clog Busterz. When the techs got here, they figured out what was wrong. They’re also the best company that AHS ever sent me out of all the companies I’ve dealt with over 15 years. They were on time, which was shocking. I live way out in the country and AHS doesn’t have people most of the time for me to use. The last person they sent out here was two hours away and they lied to AHS about coming here. It was bad. Initially, the plumber called me and he asked me to send him some pictures so he'd know what he'd be coming to look at. Then he charged me for a service call but he never came to the house. Still, AHS believed him. But I'm glad that AHS found someone better than them. Clog Busterz is great and I'd stick with them in this area. It was, for a change, an extremely pleasant experience and I would highly recommend AHS.

I called and spoke to an American Home Shield representative for an air conditioner, and I got a quick response and everything went fine. The techs were very speedy and on-time, and they did a good job.

I would recommend American Home Shield. They sent the The Price is Right Services out in about 24 hours after my husband did a claim online. The ceiling in my living room had collapsed and it was just a small portion, but from what Travis (the guy that came out) had told me, they’re gonna have to cut up a bigger piece to see what’s going on, fix it and repaint the ceiling. There are a lot of scuff marks on the floor because I have wooden floors. He went into explaining it to me that there’s a possibility that they might be able to fix the wooden floor. If not, I would have to go out of pocket. Everything was really helpful because Travis put it in a nutshell for me like what’s gonna happen. He was really realistic about everything.

I went on the phone to file a service request to American Home Shield for a rekeying service and they were very easy to work with. Pop-A-Lock was assigned and they were good. They could have been out here the next day but I had a scheduling issue so it took about four days. They were quick, efficient, and friendly when they came.

There was no power running through the cord to the thermostat. So, we had no AC for 10 days. The first time that the contractor came out, they said that it needed a new control board. So, that took about a week. And then, once that come in, they came out the next day. The guy was there for a couple hours. It worked for about seven hours, and then the same thing happened. I called American Home Shield again and the contractor came out the next day. They sent a different guy and he cleaned out everything. Now it seems to be working.

We had an AC issue and so I called the American Home Shield toll free number. The rep that I talked to was very responsive. We have two AC units so we weren’t extremely concerned but she knew that we were in the Midwest and that it was extremely humid and hot. She said that the contractor would come and that she had contacted them. J & J Mechanical came out. They were extremely professional, timely, and we couldn’t be more pleased. The AHS rep kept calling us back saying that AHS made the approval for the repair, just needed to get a part and that it’s on order, and that it’s gonna take about four days. I really appreciate her continuous communication and update. After a week, we were still having the same problem. I called AHS because J & J had to come back out again. AHS was so prompt and seamless.

American Home Shield's website seems to be pretty easy to navigate through when I had to submit a claim. I had a drain line issue with my AC, and American Home Shield told me that the contractors would call me later that day and they did. The contractor said that they would be showing up two days later, which they did. They were very professional and very courteous. It was a good experience. I would definitely recommend American Home Shield. They've been courteous, prompt, and professional, so everything has been positive.

I tried to do my claim online to American Home Shield but I waited for several weeks and nothing ever happened. I never got a call so I could call them back and for some reason, it didn’t go through. So, it should’ve been my fault. Once I talked to somebody on the phone, they got it straightened out. When Sears came out, they looked at my microwave, and determined that it was bad. It also wasn’t safe to use and it was replaced. It took about a week to get the new one. I’ve had American Home Shield for years and we’re all good.

Everything went great with American Home Shield. My AC unit kept running and I was worried it will wear out, so I called and they scheduled me with the next available company. A very friendly and open guy came out, took a look at it and suggested what I should do. Now, the AC is working great.

I had already purchased three filters before and I’ve messed up a couple trying to get the water filter in my refrigerator changed before I called American Home Shield the first time last year. The company they sent out covered the replacement filter because the little connector thing was broken off. Now I was putting the last filter I had in backwards. They sent GE out, and because it was GE, the filter wasn’t covered, and so I had to purchase the filters. A little piece of the last one I had has broken off but it wasn’t so bad that it couldn’t be used and so the GE guy was able to do it with the filter I had. He was able to update the information on the refrigerator with his computer and he was also very helpful in showing me how to put the filter in myself so I wouldn’t have problems in the future.

Our air conditioning was not working and we called in a claim to American Home Shield. The initial call and visit were fine. We had a wonderful experience with their contractor who was topnotch. That experience was way better than my service was continuing with American Home Shield. We never got communication from them. Every time I called, it was a different agent giving me a different story. I was told I would be getting a phone call back within 24 hours, and I never did. The stories that I had been told were not true and they had sat on trying to get a second opinion for two weeks before approving the claim for anybody to fix the air conditioner. So, we were sitting over here in over 90-degree heat with no air conditioning. The very last person that I talked in escalation was a manager and she was absolutely fabulous. She helped me out and really dug into the issue. Everything else in between that was horrible.

The air conditioning unit was not satisfying itself to where it would continually run all day long. And so, Ambient Air Heating & Cooling came out a couple of times and diagnosed it as the damper motor, and came out to replace the motor at one time, and they replaced the damper motor. And they keep replacing parts until they can’t get the part anymore, and then they’ll replaced the unit. So I just replaced the damn thing because Home Shield wouldn’t replace the unit. I’m putting money into this, and my time, and I just got tired of it. So, we got a brand new unit put in yesterday by Ambient. So far, it’s okay. I submit my claims with Home Shield over the phone and their claims representatives were okay. But I don’t think I’ll be renewing my contract with Home Shield. I really am not pleased with Home Shield. My experience was frustrating.

The air conditioning wasn’t working. I submitted a claim online with AHS and their website was very easy to use. I was told to expect the contractor within 24 hours and it was perfect timing. The techs who came out were also excellent and I was very satisfied with my experience.

I called AHS to report the air conditioner outage. And since it’s Virginia, in summer, it is quite warm and quite humid, so it was unpleasant very quickly. The AHS rep was professional and they took down the information quickly. Then they contacted the support contractor pretty quick, and they kept me in the loop with a text and email. Their support contractors came out that afternoon, three hours within the call. They identified the problem in about four minutes, replaced the bad part and had everything taken care of promptly.

The AC was not cooling off. The guy from Phil's Good A/C & Heating came in, and he had to replace an expansion valve. Then, after that, the AC is now working fine. They did a good job on that one. I submitted that claim with AHS on the phone and their rep was okay. I used American Home Shield for many years. We've had them on my other property, and we had no issues. But we got another service request, and they didn't fix the issue yesterday. My account was paid in full, but they told me, "No. You're still not on as an active account because you still have to pay." So, they wouldn't let me place another second request right away. It took me about two hours for me on the phone with multiple people in order for them to understand that I paid.

Every time I called American Home Shield, they hooked me up with really good people and the problem was always solved. Someone from A-English Plumbing came out for my last claim and he fixed the problem. He was very nice and very well-mannered. He was polite as could be. He explained everything that he was doing and what was happening, and what's probably gonna have to be done in the future. I'd recommend them to anybody.

I've been with American Home Shield since 2013 and my most recent claim was for my AC unit that was leaking. And I called and scheduled the appointment. I would have done it online but it had like different options. I wasn't sure which one to put, so I just waited until the following day to call and speak with a representative, and I made the claim. And then, the following day, I contacted the company that American Home Shield had sent my information to, for it to come out and service my AC. And they came out two days after I spoke with them and fixed it. It was quick. Anyone that I know that has a home or apartment, I tell them about American Home Shield.

I recommend American Home Shield. So far, they’ve been a good company. I’ve been happy with them. I’ve called for several things and most recently, I filed a claim for my air conditioning. It wasn’t cooling properly. I did it online and the whole process was extremely easy. When the contractor came, I explained and told him what the problem was, and he got to the root of the problem. My AC has been working since.

I filed a claim online, but it said something about our account number was different. So I also made a phone call to American Home Shield. I went through an automated service and it only took about three minutes. I received a call the next day, got the appointment set up, and then, the actual technician called to make sure about address. He was there within the correct timeframe, and he was awesome. He explained and showed everything to us. Fortunately, it wasn’t anything major that needed to be done. We just needed it kinda cleaned out. It was working a little too hard because it was all gunked up. He showed us and gave us some tips, so he was very helpful. This was our second claim with American Home Shield, but we’ve never had any issues with follow-throughs.

My most recent experience with American Home Shield went smoothly. It was for a refrigerator and I did the claim online. The process was extremely easy. They sent Rapid Repair and they were great. They were quick, professional, and polite. And then when they arrived, they were really nice and able to identify what the issue was quickly. It didn’t seem like it was gonna be something that was so straightforward, but they did and fixed it, which was nice.

American Home Shield ran a special for rekeying. I went online for that and it was a very easy process. The contractor that they sent out was professional and he knew what he was doing. He did the work thoroughly and properly. It couldn't have been better.

I had two claims with AHS. One was for the air conditioning and one was for the plumbing. The air conditioning contractor had to come out three different times, but they were really professional and awesome. You hear different stories about these warranties, whether they work or not, but I was surprised and very pleased with my experience. I spoke with a representative from AHS and our interaction was fine. The techs who came out were all good as well. On their first visit, the motherboard on the furnace went bad. But when the second individual came out, it looked like he might have shorted the thermostat out. So, I had to go and buy one myself. But they came and replaced everything else.

The hot water heater blew up and died. I ended up calling for AHS to submit a claim and they sent out Mando's Plumbing that very next morning. Mando said that he was here just to take pictures and for the evaluation then he'd make a recommendation to Home Shield that I needed a new water heater because this one bit the dust. I asked if he was gonna install it and he said no. But eventually, he said that AHS had to provide the water heater and he'd install it. Roswell is a small town and we get aliens to land here, but we can't get deliveries here. So, it took two full days for a hot water heater to get delivered to Mando and for him to come install it.

My refrigerator was not cooling properly. I submitted a claim to American Home Shield online on Friday afternoon and then I got a call on a Sunday evening for scheduling. A guy came out on Monday and he was able to fix it. We saw there was a fan that was not working. He was able to replace it out of his van, and it was all done within 20 to 30 minutes. The service was professinal and timely. It was the service that I was expecting, and the refrigerator has returned to normal operating conditions. I was satisfied with my experience.

The house wasn’t really cooling normally as it was supposed to. We submitted a claim to AHS and they recommended Coleman Services to do the AC and look at it. Another time, we had an issue with American Home Shield when our hot water heater went out on a Saturday and we didn't get anybody to come out until Tuesday. That wasn't pleasurable as we have two kids and my mother-in-law and I just had surgery. Back then, I initially filed a claim and they had 24 hours to find a contractor. They couldn't find anyone so they allowed me to do it. AHS ended up covering everything. AHS can have better customer service on weekends. Even so, when we had our house rekeyed by their contractor, that went pretty smoothly.

I had three claims in a row with American Home Shield. My central air went out and they sent somebody to check that out. The techs told me that they were gonna replace the central air. In the process, they had to move the old water heater, 'cause the coil wouldn't fit. In the process of doing that, it started leaking. That became the second claim. Their contractor, Showers Plumbing, came out and replaced the water heater. While they were doing that, the shut-off valve inside the house started leaking and I had to file another claim and they came back out to replace the shut-off valve in the house. That caused another problem.

We had a situation with our refrigerator. The wife had noticed that it was leaking on Sunday. I thought it was just something, maybe a door left open and my ice started melting so I made sure everything was shut. We came back a couple of hours later and everything in the freezer was thawed out. The refrigerator temperature was clearly decreasing. It was still cool but warmer. So, we immediately called American Home Shield. Monday morning, we were contacted by the company that came out Tuesday to look at it.

My most recent claim with American Home Shield went fine. It was a rekey service because we just purchased our first home. And so, the gentleman came in and handled it without any issues. He was prompt and on time. It was super quick and easy. I did the claim online. I signed up for an account using our information that our Realtor provided, and then I made the request through this. The website was fairly straightforward. And I'm fairly tech-savvy, so it wasn't an issue at all. I don't think there was any significant hang-ups.

I had an issue with my refrigerator. I called AHS and I literally noted that they came out for it before. And the rep went through the process of making sure that I didn’t have to pay because the problem wasn’t fixed the first time. So now, they got someone to come out here and the problem was resolved. The contractor was very nice and asked me questions. And he made sure he got the problem fixed, and was sorry that it wasn’t fixed the first time.

The AC died and we had to endure 16 days in Texas without air conditioning. I’ve spent over $300 on fans and luckily, the two big bedrooms have window units that we just left running, we didn’t turn them off at all. We submitted a claim with AHS and I called to submit this claim like I always do. In all the years I’ve had the warranty, I’ve only made a couple of them and the reps I talked to were pretty nice.

The AC people don’t work after hours so I called back to American Home Shield and they told me find a company that will and they'd pay me back. I called C and K and they came right out and fixed it. C and K are always good guys. I’ve been with them before. I had to do an outside authorization and so I had to pay for it myself but I wish the outside authorization process was easier. I had to call like 17 different numbers and talk to three different departments. There's an outside authorization department then there is the work order authorization department then there is the contractor work order authorization department. It’s a nightmare.

My AC unit had stopped cooling. The fan was blowing, but it was blowing hot air. I called the claim in over American Home Shield's customer service number and talked to a representative. The expectation they gave was the contractor would be out within 24 to 48 hours and they kept that expectation. My neighbor filled in for me when the technician from Dana AC and Heating came. The technician explained what he did to get the system back up and running and left a receipt. The AC unit has been operating like a champ since they fixed it up. Here in Texas, the summertime is grueling. You really can’t function if you’re home during the summer and you don’t have any cool AC air blowing on you. Because of the repair, we were comfortable in our home and we didn't have to worry about going out to get a hotel because it was too hot at home. It was a great experience and I’ll recommend American Home Shield.

My most recent claim with American Home Shield was for one of our AC units. It wasn’t cooling and then we turned it off for more than an entire day. And then, by the time we turned it back on, it was a little better. So, it wasn’t horrible by the time the guy got here. There was a gentleman from the same company that came three weeks before. And he let some Freon out. And because it was within the 30 days, I’m wondering if we still pay the $100. When the second guy came in, he said, “Well, there was a connector that was bad.” And I don’t think that was going on when the first guy came. Both times, they really did a great job. These people are probably the best folks that AHS has ever sent me on an issue. As a matter of fact, this last time, the guy needed to come the next day, and I had an appointment and I couldn’t. So, we moved it to the following day and they gave me a window. They were great to work with.

I spoke to a representative when I made a claim to American Home Shield and they sent someone out within a week. Faster would’ve been better but the garbage disposal wasn't something you absolutely need. It turned out I didn't need a new one. There were cherry pits in the garbage disposal that froze it. The performance has been good since the repair and no more cherry pits.

My microwave wasn't working and I called in a claim for its repair to American Home Shield. The reps whom I spoke with were very helpful. Their contractor, Gulfstar Services, came out and had to replace a fuse. Things have been just fine since then.

I had a service call for my air conditioner that led AHS here not long ago. That took a while. The tech made it out within 2 days but then some of AHS' contractors don't have any spare parts onboard. They have to come to your house to find out exactly what the problem is. When they identified the part, it took them another three or four days. AHS' contractors should have some parts because five or six days is a long time to go without any kinda air or something in the house. When someone has one of the newer houses with good insulation, it doesn't take to long for it to get hot during this time of year.

Working with AHS on this repair has been a disaster. The first contractor was not a certified Samsung repairman and had no idea what was wrong. He guessed on a part without even pulling the fridge out and looking at anything. After waiting a week for the part to come in and for him to install it, the fridge still was not fixed. AHS set up an appointment with a certified Samsung repairman. I was told they would be there the next day. They did not show up. I called AHS and was told a different story, that the appointment had been set up for the next week. I told them it needed to be earlier, that was too long to wait. They changed contractors on me again, only to be able to get an appointment one day earlier. After waiting another week, the new repairman came out and diagnosed the refrigerator as needing two parts. He told me he was going to let his office know and they would get the parts ordered.

I used to like American Home Shield, they didn't work with the best contractors, but you were able to call customer service and address any concerns. Now the phone calls are outsourced to India and the accents are so thick the people are hard to understand. They read from a script, so if you ask them anything that isn't on the script they are completely lost. I have been trying to get my elderly, recently widowed mother's AC fixed for 8 days - she lives in Florida- and I am again dealing with India. I will be looking at other warranty companies!

Updated on 01/18/2020: We have an issue with plumbing. They took more than a month just to review the problem. When I put this online they called and apologized and said, "We will refund you the money." But we never received that payment yet. I called them several times but same thing. They keep delaying the things. I am really tired of calling and wasting my time.

I been customer for 12 years, with minimal calls and requests. My Central AC unit kicked and they offered to replace the coil. I decided to replace it and they told me that a "cash out" option was available. After more than 10 days in with the request, I haven't received a cash out quote and every time I call they are telling me that for the department in question it takes 3-5 business days to answer.... has been 10 days now. I strongly NOT recommend to choose AHS as your home warranty.

On May 20th we submitted a service request. United Air Temp responded. A few days later collected deductible. A few weeks later attempted to install a compressor, requested 1,000.00 payment for coolant. Next morning we woke up to our upstairs bedroom and attic filled with a burning smell and residue of smoke. We call the Vendor immediately to ask if we should call the fire department to inspect the roof and attic. They said they would send a supervisor ASAP. John the supervisor came out the same day and identified that the technician had not completed the install and left the unit running after he noticed he did not have enough coolant on his truck but still took payment for the supplies. No unit fixed that week. Fast forward United played ghost service calls showing up as late as 10:00pm and never fixed the unit. American agreed to switch vendors and recommended Pasadena Air and heat, LLC in Maryland.

My air conditioner wasn't working and I submitted the claim to American Home Shield online. When the contractor got here, I told him where the air conditioner was and then, he figured out it wasn’t an air conditioner issue but an electrical one. So, he left and then I had to call AHS, who sent an electrician out. When I called, the representative I spoke with was great. When I filed the claim online, that was fine and AHS sent the HVAC guy out. I hated that I had to call in but I couldn't request the help online the second time. Because it was an electrical issue, if I did it online, I would have had to pay again. So, I had to call and be on hold. Finally, when somebody answered, all in all, it took 30 minutes. I wish it would have been online. It would have made it easier but I’m satisfied with my experience with AHS.

American Home Shield sent out Matt's Plumbing Services for a leak problem and they were very pleasant. But their people couldn't locate the leak. They contacted American Home Shield and informed them that we needed a leak detection. American Home Shield sent out Third Generation. But this contractor did not bring a leak detection equipment and said that they didn't have an order to do a leak detection. Another company came out, Hers & His, came out this morning and they said they didn't have that order either. The guy showed the order to me and there was nothing from American Home Shield saying that they needed to do a leak detection. Hers and His does not even do that. They hire an outside company to do it. American Home Shield didn't communicate to the plumbing companies what was needed.

American Home Shield had someone come out and repair my washer and dryer. The washer kicked on and off and the heating coil of the dryer was out. It would run, but it was not drying. The tech told us they couldn't repair the washer because they had no available parts. I had to wait a little while for the part. I had to go on American Home Shield's website and select my washer. And then, go through those, had to order it, and get the person to deliver it. So, it took a few days. But with the dryer, they had the parts in pretty quick, and it was up and running pretty quick. The washer and dryer are now working great. Every contractor we've had come out through AHS has been very professional, polite, clean, fast and helpful with explaining what the problem was. Every time I've used American Home Shield I've been very satisfied. My wife was very, very happy with it as well.

My shower had a constant drip and I filed a claim at American Home Shield for it, and their website’s always easy to use. Somebody was scheduled to come out that day, and the final was two days later. A Water Solution, Inc. took care of the problem and now everything's working. The guy was very professional and friendly, and I’ll use them again.

The air conditioner was not working so I called American Home Shield and for the most part dealing with their reps was fine. But we had one person we had a little bit of trouble with because we couldn’t make him understand what we needed him to do. There was a language barrier. But when they told us that we would be contracted by the contractors within 24 hours they called us within about 12 hours. And the contractor has been excellent.

I was installing a new dishwasher and they couldn’t replace the dishwasher without replacing the valve. They said it would flood my kitchen. So I sent in a claim to American Home Shield over the phone and I was impressed with the speed with which they got someone here to help me. The technician came within the same day and he was awesome. He fixed it right there.

Our toilet tank wasn’t filling, so we called American Home Shield and they got a hold of H&H and had them come out and got it fixed. I filed the claim on a Thursday or a Friday, so we knew that we probably wouldn’t hear anything over the weekend but someone called me right away on Monday and said, “Hey, I can stop over there.” And sure enough, he did and took a look at it, went and got the part, and told my husband he'd be back in an hour. It was right over lunch time too, so my husband and I ran to lunch. And my husband got back to the house, and he was already sitting there waiting for us. It was very timely. He's a really nice guy. And we got his card for other plumbing stuff that wasn’t gonna be covered over American Home Shield. The only thing is he didn't like dogs, and we got a big old dog that thinks he’s a lap dog, so the dog was in his face. But the guy was really professional.

Our air conditioner had stopped cooling, and we noticed that the house got hotter, so we put in a claim with American Home Shield. I went online and clicked the service request, and I had explained what was wrong for my AC. They answered within 30 minutes. We were told it was gonna be 24 hours, but then about 10 minutes later, we got a call that the guy was in the area. Then, he came and looked at our AC and fixed it within an hour and a half. He was very nice, informative and friendly. We were out there with him the whole time just talking. We really liked him. The AC has been going great. And my husband even thinks it’s colder than it was before. We can put it on 75, and the house still feels very cold. The contractor was great and so was American Home Shield. It was a wonderful experience.

Everything went well when I submitted my most recent claim with American Home Shield. I'm having my dryer fixed. I called, and they took care of getting someone assigned to me very quickly. American Home Shield's claims process is very easy. You just call and tell them what the issue is. And I have not had any experience that has not been handled well. All of the contractors sent by American Home Shield have been very nice. I've had three different people over the last eight months, and each one of them had been fine.

I’m totally satisfied with American Home Shield and I would definitely recommend them. I have two homes with them and the great thing about them is that if you have more than one issue in a service call, it’s considered one service fee. I love that. Recently, my disposal was acting up. I’d hit the switch and it wouldn’t do anything so I stopped using that side of my sink. When I called American Home Shield to get that checked, I remembered about how slow the tub was upstairs so I was able to get them both done on the same day, and it’s been fabulous.

The claims rep that I spoke to over the phone was very nice. The contractor that American Home Shield sent out was awesome. He was very personable and very professional.

American Home Shield sent Chasteen Plumbing out, and they kinda didn’t do anything. They came out and looked and because it was wet outside, they said that my leach field was flooded. So, that was why I was having issues with the sink and the toilets. They wanted me to get my septic tank cleaned out and that was about it. I still have issues with my sink. If I wash dishes, I have that standing water in both sinks. It will go down, but it takes a while to go down. And in one bathroom, if I flush the toilet, you can hear it gurgling in the shower drain. I really don’t know what the problem is. I went out there and I snaked out all that stuff myself and there was no blockage.

American Home Shield was very quick at filling out my claim when I submitted it online. I paid online and they were also very quick to take my money. The contractors were great. They gave me plenty of notice when they were coming, and they showed up when they said they would. They had to come about twice. Once to diagnose and once to fix. They gave me a four-hour time frame, and they came, at both times, in the front end of that window, which was nice. They diagnosed what was wrong, and they said I needed a new compressor for my HVAC. They told me that it usually takes a week, and once they get the authorization from American Home Shield, they have to send them the part. Once American Home Shield sends the part, they will be back in about a week to fix it.

A pipe broke and there was flooding in our basement. I called American Home Shield and the company that I had to use took two weeks to come out and fix it. We noticed the flood on Friday, and the contractor had someone come to our house on Monday, but the guy said he couldn't diagnose it himself. He was gonna have to talk to his boss, and his boss will get back to me in 24 hours, which didn't happen for another week. I kept calling and they just said that it haven't happened yet.

I’ve already recommended American Home Shield. I've had them in the past and I went back to them because it was always very easy to use and it is very user-friendly to make the request online. Recently, I submitted a claim to repair my oven. I did that online but I also did a follow-up call with the representative. They got back with me very quickly. I was the one that wasn’t so quick to get back to them.

Our AC was blowing out cool air, but it was not cool enough to cool down the temperatures. I filed a claim online and American Home Shield had A-US Air Conditioning come out. They sent out Israel and he was very nice, helpful, and informative. He let me know everything he was going to do, what was going on and how he was gonna correct the issue. He did everything in that one visit. He was really great and I appreciated it. Now, the AC is working great.

Dr. Cool came out to follow-up from when they were here for some water damage on my ceiling. It was their second visit and there was no charge. What happened is after the technician came, condensation happened in the ceiling and it caused a stain in it. Now, I gotta paint the ceiling but I'm just gonna do it myself. The technician was great. He knew exactly what he was doing and went right in there. I'm very satisfied with American Home Shield.