American Home Shield Reviews

American Home Shield is wonderful. We called them and said we have electrical outage due to a storm, and they weren’t sure that it was gonna be covered. Because my husband is disabled, an urgent was put through and Copher’s Quality Homes’ electrician came the next day. The electrician was gonna come the following week, but when we said, “Jeez, my husband is disabled, he has a heart condition, we have no electric, the heat, he's having a hard time,” they came the next day. That was good. And then, the tech said he put it through AHS, but they denied the claim because they said it was storm damage. So, we had to go through our own insurance company.

I had a leaking pipe. I went online to file a claim with AHS and it was easier than doing it over the phone because if you try to call, you can’t ever get through. And when you do call, they can’t even help you, so you have to do it online. As soon as AHS assigned my claim to Patriot Plumbing & Heating, I called them and they came that afternoon. The repair went great.

It was super easy to submit an online claim with American Home Shield for my washing machine. They sent out Sears and they were on time and professional. They were able to solve the issue and everything was good. I would use them again. I've been with AHS for two years and it has been pretty straightforward and easy with them.

The only issue I have with American Home Shield is that if you call American Home Shield to schedule an appointment on the phone to report an issue and get the service, it takes you forever to speak to a representative. I have hung on the phone for as long as an hour. I know now never to call at the beginning of the week. I don't have the time to come and hang on the phone and the only reason why I called was because there was something I couldn't do online. I wish they would allow us online to speak to a representative. You can only submit a claim, or not submit a claim and call. If I have an issue where I couldn't submit it online, I would like to speak to a representative to communicate through messaging and you couldn't. So, that's something that they can make on their website.

My dishwasher's motor was being loud. I submitted a claim online to American Home Shield and had an easy experience. The tech repaired everything fast and it has been excellent since the repair. Overall, I've had a good experience with AHS.

A young gentleman came out and took care of the AC problem. A battery needed to be changed. He also helped me to change out the vents, and the AC is working good now. The technician was very nice and helpful as well. Aside from this, I've called American Home Shield before so we don’t have any problems filing a claim.

There was a capacitor that was burned out on our AC unit. And there's a switch that controls how much refrigerant goes from the condenser to the inside unit, and that switch needed to be adjusted because there wasn't enough cooling going to the unit inside the house. AHS sent out Total Air Care to us and my girlfriend and I set everything up together. She was there at the house when the tech came out and she said that the guy was really nice. He fixed everything quickly and it was smooth. And we were lucky that the AC didn't need any refrigerant because that's where the money is needed. American Home Shield only pays for the first $10 worth, but that's because the price of it went up. All in all, everything went well and so far, AHS has been great. We've also been able to set the AC where we would normally put it to leave the house. Eventually, we're gonna have to replace it but for now, it's good.

We filed three claims online on the same day, one of which was for our GE Profile gas burner stove and GE Profile side-by-side refrigerator. The guy from Authorized Services said that it wasn’t the compressor, which was what we thought it was, and that it was just the controllers. So, we had to order one simple part and they were able to get that in the same day. They were able to fix it very quickly. Even if I had to pay out-of-pocket, without American Home Shield, I could go to Authorized Services.

I was very pleased with the company AHS sent out. Our experience with the company went very well. The contractor was great. He came in. He was very informative and he did work very hard until the problem was solved. I was very content with the job that they performed. It was very easy to submit a claim to AHS online as well. I was surprised at how efficient it was ‘cause I kinda worried as I was doing it, I thought, “Oh, my goodness. This might not even work.” Lo and behold, it did work. I’m kind of old school and I would rather do these things in person, but I know it’s impossible. I get leery when I have to do something online. I was very pleased that it worked so efficiently. I’m very satisfied and I have recommended AHS to another person that asked me about it. They were looking into purchasing coverage that way and I did recommend American Home Shield to them.

The AC was making lots of noises and constantly running. It was giving me a hard way to go. And then AHS sent me a contractor who was great. He was very informative and explained a couple of things I didn't know. He gave me very good service. Hopefully, if I have any problems again, he'll be the one to come because he taught me a lot of things. The AC is doing wonderful now.

The dryer was not drying the clothes and the lint was clogged up in there. I submitted a claim over the phone and the American Home Shield reps were very professional. The contractor that they sent out was professional too, and they did a great job.

My upstairs AC unit had an issue so I called in a claim with American Home Shield. Submission went quickly. Someone reached out to me the next day, and the contractor came out. He was nice and he did the job well. Overall, I'm satisfied with AHS. They are quick and reliable.

I had a microwave issue and American Home Shield sent Sears out. The guy was wonderful. He looked at the microwave and said it was so old. He realized he couldn't even find the repair parts for the microwave and he recommended a replacement for it. American Home Shield took about a week and a half to get back and say that they needed to replace it. It was a little annoying to not have the microwave fixed then they came back and said I had a choice of this, this or this for the replacement. And if I wanted to chip in some money, I could get something a little bit nicer. That was what I did.

I've been with American Home Shield for about a year and a half. I have had different contractors and none of them has been bad. But the one I had from Majestic Appliance Service was beyond expectations. He was awesome and was very professional, clean and had high customer service skills. He did a good job and if I ever need someone to come and fix something else in my house, I would want him to come.

When we had an issue with a bearing in the washer, I called AHS and they sent somebody out to inspect it. It was quick. It happened at the end of the week, and then, the contractor was here Tuesday the next week. They were very professional. They took care of information and determined at that point what the factor was. They told me everything I needed to know and needed to do. The tech also told me what wasn’t broken and that I didn't have to worry about it. One claim was for the dryer, one was the washer. The tech told me that the issue with the dryer is pretty common and that there was really nothing you can do about it, which is fine. We can use it the way it was. On the washer though, AHS awarded $630 for it but the new one cost me $1000. I haven’t been paid back. But our dryer now works fine just like it was before and we ended up getting a new washer, so it’s working fabulous.

I like how quick and easy it is with American Home Shield. It's not like a long process. I've been with them for about a year. When I was having issues with my toilet, I called them and their rep was really good and straight to the point. The contractor was good too and we used them before. They're from Abilene and we're from San Angelo. That's like an hour and a half drive, and they were pretty quick. They were really knowledgeable and they let you know what's going on. They would bring you in, discuss it with you, walk you through the process and ask you questions about how you would wanna continue. Everything's good.

American Home Shield's claim process online was okay. The air conditioner was leaking and it took two days for the contractor to come out once the claim was submitted. He was good and communicated wonderfully. The repair was done the same day. So far, so good. However, we are actually dealing with another situation with American Home Shield. It's just always different with them and I don't know if it's their rules or what it is, but when replacing an item, they don’t always cover the cost of the actual replacement. They'll say, “We’ll pay up to $60 to replace this part” even if some part was $200 and we can't buy another one for under 150.

Everything was good with American Home Shield. I originally filed a claim online and it was easy. It was hard to explain what was going on though. It gave options but not what was going on with my air conditioner. It was close though. I called and they said the motor was going out but it would have to go out before they can replace it. And when it went out they replaced it. So after the second time, it didn't take any time at all. They came out and replaced it immediately. They did a really good job and were very professional.

My recent claim with my AC unit went fine. The AC was leaking and I made the claim for it on the phone. American Home Shield answered my questions and now, the AC is working perfect. I’m happy.

Our AC at my rental place wasn’t blowing enough cold air. About a week ago, I called American Home Shield and they apparently serviced it. They said everything looked pretty good including the gas. But my tenant said it seemed like the AC was still not blowing out enough air like it used to. The repair didn't seem to help. I called American Home Shield again to recheck it. A day before I called, I had someone inspect my house because I’m selling it. They told me that there was a differential in degrees with the AC so that was another reason I called AHS again. I was just following up.

I thought the little drainage tube just gotten out of the pan because I noticed it had leaked because we had a baseboard that was warping. I got down to look at it and then, I realized there was water on the floor. So, we went ahead and called American Home Shield to have someone come out and look at it. The claims process went very well. It was filed on a Friday before Labor Day and I was afraid they wouldn’t be able to get to it till Tuesday, and they came on Friday and got it done. So, I really appreciated them getting right on it because it was hot.

Leisure Time Water came out a couple of times. They came out once on the pool heater not working, but they deemed that one to be okay. But we later found out the pool heater wasn’t functioning properly at all. In fact, it was beyond repair, and American Home Shield had to replace the water heater. I did the claim online, and it was easy navigating through their website. You just go and you put the claim in and then they set up an appointment. They send the person out. And Leisure Time is the contractor they use for this particular area. Their service was good. And they lived up to their word and made sure everything was done according to what was supposed to be done and according to spec. My experience was good, they met the expectations, and I have no complaints at this point.

Updated on 09/04/2019: I attempted to request service using the on-line application. One request was for my garbage disposal. The other request was for my spa heater, which American Home Shield has failed to repair over a period of two years, even after I paid out in excess of $500 in service fees, not counting the original home warranty premium I paid in the amount of $709/year. On both repair request applications, I was unable to complete the application, receiving the message from the site, "Unable to complete".

I have had two service calls and each time the people they send don't fix the problem. 1. I have a main sewage backup. After a full 24 hours they sent a plumber who eyeballed it for 3 minutes and said it must be on the city's side of the line (it was about to thunderstorm so they clearly just wanted to leave). I called the city who quickly came within 2 hours. In the rain, the city guy showed me with the two pipes how the obstruction was clearly on my property. Since the plumber saw what the city saw, the plumber must of either been completely incompetent, or more likely dishonest. I called American Homeshield. After being on the phone for them for over an hour, they said the best they could do was send a "second opinion" plumber out, but that it could take up to 2 more full days. This is while sewage is backing up in my toilets and showers. They just flatly refused to dispatch an urgent plumber.

My AC broke in the middle of Aug. 2019 in NYC. (It is super hot). After 5 days AHS couldn't reach the contractor who had accepted to come for a service call, and approved for an outside contractor. After getting all the information (SEER, serial and model number) the outside contractor is denied because his price is too high. AHS is now trying to reach out to the contractor who didn't show up to come back for the service call. As for me, I am stuck on the long Labor Day weekend with no AC 9 days after my original submission. Just save yourself the stress of dealing with AHS by putting money in a savings account.

Unsatisfactory Service - Lack of Supervisor Response. Water Heater failure/replacement service request: AHS had Amazing Plumbing company (925) 756-5526 perform the service call. The technician did not call in advance of his/her visit as instructed by AHS. Technician was reported to have arrived early. Technician entered property without authority - owner's representative was not at the property to authorize entry. Technician never identified himself/herself. Technician apparently arrived in unmarked vehicle.

Our family of 6, including 4 daughters, have been without a working AC for now a month during the hottest time of the year in central Texas. Temperatures in the house exceed 90 degrees with heat index outside well over 100. AHS has no sympathy whatsoever and will do everything they can to avoid replacing the unit, we are now on part 4 of the outside unit and $800 of Freon and 5 visits from the contractor. No one at AHS can speak clear English and avoids at all costs taking ownership and helping find resolution. It always the processes' fault. Well, I have now acquired an attorney pursuant to their arbitration clause. Additionally, I have contacted my realtor who takes care of all executives from my company and she has agreed to stop using AHS and instead promote hellosuper.com. Of course we are also going into the holiday weekend which will now be an additional 3 days before I even hear from them, let alone have AC.

I have had two ac concerns in the past year, on both occasions the company has advised me that I would have to pay 1900+ out of pocket. I took a cash in lieu option of $1577 for my HVAC coil to be replaced last time, they are only offering me $509 this time around. They cannot give me any explanation on why the difference this time around. I am a licensed insurance adjuster and this is the worst company I have ever had to deal with.

I had an Air Conditioner 2nd floor electric air handler that failed. AHS sent a technician out that told me I needed a air handler and proceeded to inform me that AHS would only pay to install the cheapest products and never used quality appliances. Mine was a R22 system which is being federally outlawed this year but AHS is not upgrading anyone until the law goes into effect. AHS would only pay to replace the air handler with a cheap brand and they would only pay 10.00 per pound for the Freon.

There are two homes, and in the attic of one, there were AC ducts and two rips in the ducts. Air Squad Heating & Air Conditioning came and did the service, and it went really good. In the other house, the AC coils were really dirty. The same technician, Marco, came and cleaned them, so it’s much better. They also installed a brand-new air conditioning unit on the roof in a different home. Overall the reps from American Home Shield have been very nice. They seem genuinely wanting to help, so I’m happy with them.

The microwave was not working so I requested service through American Home Shield's website. The contractor was a woman and she was very good. She had the part so she fixed it the same day. It took about 40 minutes and the microwave is awesome now.

American Home Shield's service was perfect and great. I did the claim over the phone and everything was good with the claim rep. The contractor came to fix the garage door. Its belt was broken. I’ve been working with this company for a long time and there was just one time that I had an issue, and then the man who came out apologized. It was the time when he fixed my oven. Other than that, we are really happy. That’s the reason we’re with the company.

We've been with American Home Shield since we moved into this house and we just kept it up. When my water heater broke, I called about it but nobody called me. You kind of hope that they call right away since it’s a hot water heater. It was 90-degree weather and kinda hard not to take a shower. So, I ended up calling AHS. They had nothing from the call center. The guy said, “I don't know anything about this. They didn't send me an email or anything.” They gave me a contact number. They gave me the company that I was supposed to talk to, which was B&B Plumbing, but AHS didn't tell them. The B&B Plumbing rep just said that happens all the time, people calling, and he didn't have information. So then, I had to call AHS back and have them get the information to B&B Plumbing because the B&B Plumbing rep couldn't call AHS and get the information.

When the Polaris wasn’t working, I went online and filed a service request with AHS. A lady called a couple of hours later and I told her the brand of the pool pump. Watertight Pool came out the next day. The tech flapped the capacitor in and said that if it didn’t work, he'd replace the pump. When I went back out there, he was already replacing the pump. He had it in the car. It was the easiest thing ever. Everything is working well and I'm glad I have American Home Shield.

My air stopped cooling and I called American Home Shield to request for someone to come out and check my air, and they did. The service was great and I didn't have any problems. The guy did what he was supposed to do and let me know what the problem was, and he fixed it. Everything is up and running and my house is cool now. It was handled perfectly.

I had a running toilet and it took the contractor less than five hours to come out after I filed a claim online with American Home Shield. Gregory Rossi Plumbing was great. They were fast and efficient. They had all the parts with them. I was very impressed. It was very easy, helpful, efficient, and everybody did a good job.

I really like American Home Shield. I had American Home Shield when we lived in Arizona. I was with them for almost three years in Arizona, and then when we moved out here, we rented for the first year, and then we were getting to our house. And so, we've had them for this, for the first year. And then I already set it up to renew. I think everybody should have AHS.

The AC line was coming out of the secondary. The guy from the AC company didn’t care and he didn’t wanna be bothered. He just walked in, blew out the line, and then the sinks in the bathroom were clogging up. The water drains out in the master bathroom drain and the water wasn’t going away. So the sinks were filled up, so we had to keep bailing the water out of the sinks.

Our AC was making a loud noise and just blowing warm. Everything was awesome when I submitted a claim for it to AHS. The contractors came in about two days. Everything is good now.

We've always had wonderful service from American Home Shield. Recently the pool pump handle broke off completely, and the whole process was difficult 'cause I turned in my request on a Friday, and we're here in Arizona and it was 112 out. The tech couldn't get out here till the following Tuesday, so time-wise, it was lengthy. Still, the tech was wonderful. He gave me a 15-minute call ahead, which was what I needed. We have dogs, so I had to bring them in. Called me right away to let me know that he had to go pick up the part, and he would be back. A couple of hours later, he was back and did all the repairs quickly.

Our claim experience with Quality Plumbing was wonderful. The contractor came in and he fixed the toilet. The tank was loose from the bowl and something about the water line that’s behind the commodes. It wasn’t tight. It was a very easy fix. He was very good. He was also here when he said he would be here and gone.

I made a claim for service over the phone. The American Home Shield representatives were pretty good. It took two days for the contractor to come out for service. Their professionalism and the quality of work they provided were good. The rekey was excellent. The technician was in and out quickly. It's just that he solved the issues that I had, but it seemed that we could have done a little more. Still, what he did was a 100%.

I sent a claim online to American Home Shield when my air conditioner wasn't working. When the contractor came, he fixed it in about 10 minutes.

I could only put so much on the online communication, so I submitted the claim for my AC through the phone as well. My house is quite large. I have a split unit, and when the tech came out, he knew exactly what was going on, that I got a clogged water line. He did what he did, and it worked for a couple of days, then it broke and stopped. When I woke up sweating in 80 degrees inside the house, I was ticked off. I went and checked the units underneath the crawl space and it was full of water. Then, I went upstairs in the sending unit, and that was the same thing. The drip pan was full and I pumped that out. It took me about an hour, four or five buckets full of water, and then cleaned that up. I suffered over that weekend.

I was able to get Advanced Appliance Services out in four days after I phoned in a claim for my washing machine with American Home Shield. The contractor seemed to be fine and communication was good. My washer has been fine since the repair.

The AC was leaking water. It was still operating the next day, but I tried to not use it. And the next morning, it quit working. I've been with American Home Shield for about a year and this is the first claim I've had with them. Submitting the claim good. I talked to somebody on the phone and the experience was all good. The guy was nice, thorough and knowledgeable. The AC is now working so, I'm assuming that the tech did good.

I went online and made a claim to American Home Shield for a leaky faucet, and a plumber came out two weeks ago. He was good and knowledgeable. The parts were sent in and when he got them, he came back 15 minutes later. I liked him a lot. He was a great contractor and an asset to American Home Shield’s business.

Our recent claim with American Home Shield went well. Speaking with their reps has always been great. We called them and in the same day the contractor All In One Appliance Repair arrived and put the part in.

We were having air conditioning problems. The first one was not enough cold air and the second one was no cold air. I submitted the claim with American Home Shield online and they just followed up on the second one. The online process was very easy to do and it took two days for the contractor to come out. Then the capacitor that was replaced went out after a month and a half. The guys replaced the part and they finally fixed it. The AC is working now.

In all businesses, nothing is ever perfect. It's all about finding the solution and so far, I don't have any issues with AHS. They have been great. I recently called in a claim and my experience with their reps was all right. It got the job done. They sent out a guy from Ideal Electric LLC and he was awesome. The first time he came out, he fixed my fan because it went out. When I did the recall, AHS sent him back out. He was a cool guy and he pretty much knew what he was doing. He had to order the part, so he made another appointment and installed it. And everything's good so far.

I had two claims with AHS back-to-back. So, one was the garage door and then last week, a guy came and fixed my dryer. The contractor for the dryer came over and had the part and fixed it. It was great. It kinda suck because it was the Labor Day weekend, so I didn’t get in touch with the contractor, until that Tuesday, and I put the claim in Saturday, but I figured that because of the holiday. But the contractor was excellent. The dryer has been working perfectly. The garage door claim was great, too.

For a different claim related to my AC, I asked American Home Shield for an email about the repairs and what the actual company was proposing be done. I had to go like three levels up. But then, AHS said that they don't email customers specifics. That has got to be fixed. There’s too much information out there. This is Texas and Air conditioners go out. The main reason that people buy American Home Shield is it’s like installment payments for a new AC. Still, I had a recent claim with AHS for an appliance issue. I submitted a claim online and went through an easy process. My Appliance Repair came and the repair went swimmingly. Trevor, the technician, was awesome. I'd hands-down refer this contractor.

We had problem with the microwave, and American Home Shield sent out the contractor. Unfortunately, the day that he came in, we had a power outage over here. So, the next time, American Home Shield sent another company and the technician looked at it. He was very good. He went through everything and he found the problem. The problem was every time you close the microwave door, it begins to loosen one of the switches. So he fixed that switch and everything is working fine.

I did my plumbing claim online. It was so much easier to do because it's hard to get ahold of someone on the phone. American Home Shield got back to me immediately. It was less than 24 hours. The tech was really good. He was very professional and very clear. He did what he needed to do. He was very thorough. It's only been a few days since he came out and I haven't seen any issues. So far, it's pretty good.

I filed a claim with American Home Shield online and the website was easy to navigate. However, it usually takes 24 hours to get an appointment scheduled. Sometimes in the past I had to call the company to schedule an appointment. So, I don't know whether AHS doesn't have a lot of technicians in the network or not. That's something I would like to see improvements on. But other than that, Certified Electrical's technician provided an excellent service for the exhaust and repairs. He was on time with the timeframe that he provided.

The contractor came out two days after submitting the claim to American Home Shield. They completed everything. It was so professional. I've had American Home Shield for a year and a half now, and I've been telling everybody about it, including my girlfriends in California and my sister.

I called and spoke with an American Home Shield representative, and they took care of all my concerns and were able to process accordingly. I was happy with the speed and professionalism. Air Squad Heating & Air Conditioning did a wonderful job too. They were prompt when they scheduled the meetings. They answered any questions that I had ‘cause I was there on site with them. They addressed any concerns that I had.

I had a good experience with American Home Shield when I submitted a claim for an air conditioner issue. I would've preferred to have my choice of vendors, but I wasn’t given that opportunity. But the contractor that they sent out was professional. It was all good.

American Home Shield sent 4A Appliance Repair. They were super nice, efficient, timely, and very professional. Everything was really great. They were fast. They were awesome.

I filed the claim with American Home Shield online. AHS sent out Kingwood Air Solutions and they were great. Their tech was on time and very nice. He worked quickly, fixed everything and was on his way. He worked on a holiday, which was big.

My most recent claim was regarding a blockage in the plumbing of my washer. The first time I made the claim via telephone, it went great because there was someone at American Home Shield to talk to regarding where I live and what was going on. We had to do several changes on the people that were gonna come out though. They were gonna send someone that was over 60 miles away, and it wasn't gonna work. I tried again online and there wasn't an immediate communication. There was also confusion with the first contractor which took days to iron out. Nevertheless, AHS found Scott's Appliance, who did a beautiful job. They came out immediately and were here on time. They were absolutely perfect in all ways. I would highly suggest for anybody in the Amador County area to use them as a plumber. I run a senior Facebook page with thousands of people on it, and I recommend AHS to everybody.

I called American Home Shield for an AC claim. I was told that it was Freon and AHS paid a part of it. Then the contractor company called me and said that some other things happened so I got to pay them $2,000 out-of-pocket. That's a lot of money to pay when you have an insurance company. I’m paying American Home Shield a lot of money, and I choose to pay $100 ‘cause I've never had anything wrong with my house. The house is relatively new, so I was wondering what happened. The rep could never explain it to me. I also told her that I needed an invoice, which I never got. I never knew what they did.

The AC unit wasn’t working properly and the cover wasn’t back on top of the electrical parts. I filed the claim for it to American Home Shield over the internet, and the contractor from Cutting Edge Total Comfort who came out was great. The guy was professional and courteous, and he took care of the issue that day.

My wife talked about a dishwasher that was not working right. I put in a ticket for that with American Home Shield. The rep whom I spoke with was very professional. He was very polite and was able to take care of everything. My wife was very impressed. The gentleman whom they sent was really good. The issue turned out to be a bad motor and the tech was able to get the parts that same day. He came back in an hour and was able to fix my problem. Since then it has been working great. AHS made a really good impression.

The claim I filed online for my dryer with American Home Shield went fine. The process was super easy. We set an appointment, and AMTEC Services people were here on time. They did everything they were supposed to. The dryer is now fixed and is working, so they were great. Everything went to plan on that one. However, with our AC situation, the contractor for that ghosted us multiple times. The AC people were supposed to come out Monday, but they did not show up at all. They didn't even tell us they weren't showing up. I got it rescheduled, but they said, "Put another ticket in." Still, I didn't hear from the AC people.

I made an appliance claim online to American Home Shield. Their online process was very easy. It was very nice. GE came out the next day, and things have been going very well since the repair. I would recommend AHS.

I've been with American Home Shield since I bought the house in May of 2018. I just renew with them. I usually do a claim online, but this time, I did call because this was a repeat. I wasn’t sure what to do because my mom had the same problem and it was back in March. I didn’t know if I would have to pay the $75 again. I guess I had to ‘cause it was over the time, which was fine, but the first company didn’t fix it. So, the lady that dealt with me on the call made sure that she sent me to a different plumbing company. This guy did fix it so I was very happy. He fixed everything so fast. It was actually the owner of the company who was the one that went out for the visit and my mom said he was super nice.

Submitting a claim online for my AC to American Home Shield was easy. Heritage Air & Heat, LLC came out in a few times and finally fixed my problem. They really worked hard to do it in the heat of summer. Everything has been great since the repair.

I purchased the warranty when I purchased our home. On Monday I filed a claim online. I was told that the plumbing company would contact me in 4 hours in regards to the garbage disposal and I would be sent a text with their information. Monday I never heard anything, Tuesday went by and I never heard anything. I called American Home Shield on Wednesday. I got a rep I could not understand and he said he would update my request I was on hold on a silent line for 40 minutes. I finally hung up and called back I was told again that I would hear from the plumbing company Wednesday definitely. Thursday afternoon I call American Home Shield back I get another representative and he says they will send it to dispatch and change the company if I don't hear anything in 1-2 days to call back. I ask what the new company is and he says there are no other plumbers they contract with.

We have a 20 year old dryer. It finally quit. We called AHS and they did send out a repair person 2 days later. Of course we paid our $75.00 plus our monthly fee of $57.99. Which we have been paying for several years. The repair man stated that the dryer should be replaced as it had a part that was completely broken and another part they would not be able to get. If they tried to fix the dryer without the other part it could be a fire hazard. So, this was on a Friday. I run a dog training business and I also do boarding. I go through a lot of bedding and towels plus our own personal laundry. Thankfully I had a clothes line so I was putting stuff on the line. My problem is time. I also work a part-time job and do classes.

Initiated service request on Monday morning, 08/26/2019, at around 7am. The vendor they use called on Monday and advised they couldn't come out until Wednesday. So, they showed up around 2pm on 08/28/2019. Repairman was there for 10 minutes and advised my spouse that they needed to order a part, a gas control valve. Said it would be a few days until the part comes in and then they will contact me to come back out. Why does a plumbing company have to order a standard operating part for a gas water heater? Home Depot and Lowe's both sell them, so I am confused.

Contacted your toll number 4 times today. Was hung up on three times. Purpose was that I found that you have been renewing my contract with increasing rates without my consent and that other customers are paying lower rates. I was giving the courtesy of calling you to maintain your business with me. However, your customer service system has done what it could to lose me as a customer. The first 2 occasions were transfers to retention with immediate hang ups and the third I was given the customer service number I called to talk about my retention with a bogus transfer again. 4th rep said there was nothing she could do to maintain my business and that I either had to wait or cancel. So I initiated cancellation after the experience I had today. I even gave a courtesy of a DM on Facebook with no response. Please respond on the subject of customer service, retention, and rates.

I have been without a dryer for almost a month. I notified American Home Shield consistently in hopes of changing the contracting company to which I was assigned. Every time I called AHS, I've been placed on hold for a long period of time or simply got hung up on. The National Platinum Service out of Columbus, Georgia is the contracting service company I was assigned. They have been to my home 3 times and still doesn't have my dryer operating. The mechanic has asked for assistance through his company but the supervisor, Randy is repeatedly ignoring his requests. This company is very unprofessional especially the receptionist, Julie. She is very rude and lack knowledge when it comes to her job. She constantly lies and has excuses as to why I cannot speak with her supervisor. AHS refused to change contractors so at this point I am canceling my contract.

I was charged the $75 service fee on Aug 9th BEFORE a tech even came to my home - the request was cancelled. I was told on 4 occasions (phone calls made Aug 10th, Aug 13th, Aug 20th, Aug 28th) that I could expect a refund in 3-5 the business days, then 5-7 business days, then 7-10 business days. Today is Aug 29th and NO REIMBURSEMENT has been made!!! I have been a loyal AHS customer for 15 years but am now seriously considering cancelling my membership. It’s not rocket science - AHS charged my checking account in error PRIOR to a service visit, the appointment was cancelled, and a refund was requested 20 days ago that I have not received. I will file a complaint with the BBB and Consumer Affairs if I do not receive my refund immediately. Seriously disappointed with AHS for the 1st time in 15 years!!

The issue has been resolved and we're satisfied that our central A/C is working thanks to the help of AHS and their quick dispatch of service.

Our air conditioning went out 4 weeks ago. I live in Tampa Florida and it is August and we still have no air conditioning. Our house has been as hot as 100 degrees with all doors and windows open. They have been giving us the run around this whole time. They did have someone come out last week to fix it, but it only cooled down to 77 then a day later stopped working again. We have been with American Home Shield for about 4 years. They do not care about the people who have to live in these conditions. They still do not know when the parts will be here. We have called several time and NO ONE can give us an answer. STAY AWAY FROM AMERICAN HOME SHIELD. I will not be renewing our contract and I will be getting a lawyer to see my options.

On July 12 I called to cancel 3 contracts with AHS due to a poor experience on a warranty repair claim made in June. They sent out a company that walked in and said duct work is not covered and left. After a few calls to AHS they sent company back out to at least verify and test HVAC system. This is despite my contract states duct work covered, and both the HVAC company and AHS said it isn't. CRAZY, but it only gets better. I told them I would be cancelling and they said no problem. Because I had renewed 2 of the three contracts in April I had to pay an early cancellation fee on each of about $50, and a prorated amount for the 2 months I had the contract. I was told I would be getting a refund of $491.86 on one of the contracts and I only received $279.89.

HVAC vendor they connected us with has been ridiculous. Haven't had solid AC for a month now, here in the middle of summer. Now they are saying it will be another week before anything can be done. AHS customer service was no help at all. We are still miserable in our hot house! 1/10.

We had our A/C go out in our house. Paid the $125.00 fee. A contractor reached out to us so set up appointment. They were out within about 24 hours. It was from there that the experience was terrible. American Home Shield will send out the worst company to come and check the system. The company came out 3 times after it was not fixed the first time. This is all on the process of about 2 weeks. Every time they sent a technician out we got a different story on what the problem was. Keep in mind you are stuck with the company they choose.

Issues with both my AC and called AHS as I have been a customer for years and barely used the service. I was sent a vendor who stated he fix one of my AC however, it never worked before he left the home. I called to have them come back and they refused stating to wait till the following week. I called AHS and spoke with several Reps including escalating depart to no avail. No one advocated for me. I was told, AHS does not control the vendor schedule. Asked several times to speak to a manager and supervisor and told that AGS does not transfer to leadership. Corporate has no email address for complaints, etc. Second vendor comes out 3 days later with a different diagnosis. It is almost a week since I called them and my home is still 90 degrees. I have to chase them for updates. No one seems to care.

Horrible experience with American Home Shield on all warranty work. 2019-Refrigerator still freezes up after 2 service charges of $75.00, 4 service visits - repair companies ordered and replaced same part twice because they had No documentation? Central A/C reported 7/16/19 - assigned contractor: Quantum Mechanic has not repaired as of 8/28/19. We have spent hours on the telephone-no follow-up.

We've used AHS to repair our dishwasher and ice maker. In both cases they referred our request within one day and the repair shops they provided were timely and knowledgeable. AHS also provides texts to inform you of the company that will visit your home as well as another text with real time information about the repair person's arrival time and where they are on the road (similar to what Uber and Lyft provide). We had our ice maker repaired today and the repairman was timely, professional and solved our problem. We highly recommend AHS for your home warranty needs.

Updated on 09/03/2019: I contacted you all last week concerning this problem.. AHS just sent another repairman to my home, he says computers and water doesn't mix???? Told me every time I wash I should unplug it..Really...then he said it's only guaranteed for three months after taking six and a half weeks to repair a 10 year old machine..Will not keep them and will let family and friends know this company in Chicago is a sham...

I always have trouble doing my claims online. So I do it over the phone and the representative was great. I had a refrigeration issue and I had to have a recall on it. The contractor of AHS came back and he satisfied everything. Everything’s working beautifully. He was very professional, very courteous and American Home Shield handled it greatly. I am grateful for American Home Shield. It gives me some confidence. The warranty is just what I need. They’re always there.

My AC unit wasn't blowing cold air and I made a claim for it online. I submitted it at American Home Shield the night before and the tech called the next morning, and he was there by 11:00. Everything is working now.

Submitting a claim for my AC through American Home Shield's website went very well. I contacted their contractor, Blizzard Air, the same day and they came out the next day. The techs explained what they were doing and what was wrong. They had the air conditioner up and running in just a few minutes. It's working fine since then. Overall, I had a very good experience with AHS.

I filed a claim with American Home Shield when the fridge wasn't cold, and they sent Valley Appliances out. But they didn't fix the problem. They just told me that I needed to spray this stuff. But that survived for a bit, and then it completely shut down. So they had to come back out and change a part. The fridge has been working fine now.

Submitting a claim online or by phone with American Home Shield has been amazing. Tompkin's Appliance Service, the contractor, was amazing. I love AHS and they are the people I recommend. I have a lot of friends that I've sent to them who have signed up. I've never had a bad experience with them, and I will never not have them.

We submitted a claim online to AHS for our AC unit. The process was very easy. The first group didn't know what to do, so AHS sent it over to somebody else the second time. The second contractors were awesome. They installed a new thermostat and they were great. They kept me informed about what was going on and what they needed to do. We're very satisfied with AHS.

AHS has been great and we ended up needing them more than we thought we would at first. They had been there for us, so we appreciate it. The only issue I'm having is that they came out and took a look at the garbage disposal and said that it would have to be replaced. And after several days went by, I didn’t hear from anybody. I called and they said, “Okay, we're gonna check into it and you're gonna receive a call.” That was last week. So, I don't know what's going on with that and I'm not sure what to do.

The initial claim for my dishwasher was online, but whenever it repeatedly wasn't fixed, I called American Home Shield. When the contractor came, he replaced one part and it didn't fix the issue. Then he replaced another part, and it still didn't fix the issue. The third time he came, they finally submitted it for replacement. It was about a full week before I got contacted with my replacement option, and it was a total of 10 days before I had my new dishwasher. I went with the one that American Home Shield selected, and they covered the entire replacement.

I call American Home Shield when I have an issue and they’ve always been very helpful. The contractors have always been professional as well. I called AHS on a Friday and they came on a Monday. Our faucet was leaking from the base, and they replaced the faucet. It has been perfect ever since.

At nighttime, my air conditioning would kick on, and would run for two minutes and then turn off. And then, it would immediately turn back on again, so I called American Home Shield. It took Total Air Care quite a while to get here. They were supposed to be here between 10:00 and 2:00, and the guy called me at 2 o’ clock saying, “I’m not gonna make it there until about 3:30.” And then, he called at 3:30 and said, “I won’t be here until 4:30.” And I said that I had an appointment and that I was leaving at 4:45.

My dryer wasn’t heating. I submitted a claim online to AHS and the first service contractor they assigned me up with, after the conversation with them, I told them I didn’t wanna deal with them. AHS switched me to another one, and they came out relatively swiftly and took care of the problem. AHS has been good so far. So, I don’t have any issues. I’ve recommended them already.

The vendor had a different idea of what American Home Shield wanted to do as far as getting the problem fixed. So, I was stuck in the middle trying to determine which one is it: are they going to replace the unit or are they going to fix a part? Then, they realized that cost-effectiveness was for me to fix the part when American Home Shield had determined that fixing the air vent would have been more cost-effective. But, cost-effective to who? The technician came and assumed that he had fixed the problem when he did not. As soon as he drove away, it was still leaking water. So, he came back and diagnosed it again. That was when he said something in reference to a crack in the drain pan.

I filed a claim over the phone and I've been very pleased with the American Home Shield reps. Mid State Appliance Repair came very quickly. They were very professional and they did a really good job. I've been very satisfied with them.

LUX Air Engineering is not fixing the root of the problem. They just put a band-aid on it. They said that the AC unit is clearly undersized for the property and there is no possible way for it to cool the home or heat the home in any kind of efficient way. And so, it has been like that, and it is going to continue until they up the size of the unit. You set it at 75 degrees and the house will get to 78 to 80 degrees, and the AC runs all day. They’re not even authorized to change the unit out altogether. I don’t know what I’m supposed to do to make the unit run properly other than it is a 4-ton unit, the SEER rating is older, and it needs to be a 5-ton unit to cool the size of the home. I’m sure I’ll be calling American Home Shield again soon once we change seasons, and the unit will have to get fixed again.

We've been with American Home Shield for over 10 years and the service has been real poor. We did three claims, each was $75. When the refrigerator never got fixed, we had to buy a brand-new one. The refrigerator was leaking and the techs put the new part in, and then we had to get a plumber to come out as well. Making the claim was okay, but it took over two weeks to get the part for the refrigerator. The original date the techs came out was on the 16th of August and they didn't come back until the 24th. And then when I asked for a refund, somebody gave me a runaround, then somebody else gave me a runaround. I still wanna ask for one today because it's very unfair. We had to wait that long, and they still couldn't fix the refrigerator. If American Home Shield doesn't get better, they're gonna lose us 'cause they screwed up. I wouldn't recommend them to a friend.

The water heater was leaking. Steven A. Mills Plumbing came out and replaced the whole unit. I called American Home Shield to file the claim and everything was fine with their reps. The contractors were excellent. They had to come back, but I didn’t expect them to have a water heater in tow.

I had an issue with the door sensor on my washer and submitted a claim over the phone to American Home Shield one Friday morning. Their contractor called me back on Monday and came out Tuesday. The tech who arrived was very nice. He had the part needed in his van and took care of the issue that same day. The door sensor has been working since the repair. I've had good luck so far with AHS.

We had an appointment set for our dryer and my wife took a day off of work. We dealt with Sears and they were terrible. They were supposed to be at the house between 7:00 and 4:00 pm, and she never got a phone call. At 3:30 my wife reached out to Sears and they said they’d be running a bit late and would be between 5:00 and 5:30. She contacted them at 5:00 and they said that they couldn’t make it out to the house.

I have three toilets in the house and one of them was making a whistling sound. When you go, it makes this weird noise. The first guy that came out said he couldn't fix anything. He seemed lazy and unprofessional. He just wanted to get out of there as quickly as he could. He was terrible. But the second guy was very nice and polite. He worked through on everything that was out there.

We had an issue with the air conditioner. Rose Heating & Air Conditioning came out and they were very courteous, helpful and professional servicemen. However, it worked for a very short time, not even a full day, and it broke again. So we called them and they came back. They got to the bottom of it and it was great.

90% of the time, I file claims with American Home Shield online. When the AC stopped blowing cold air, it was three days before True Master Inc came out. It was the peak of the hot season so there were too many calls. I was referred to a second company but they were even gonna be longer so I ended up back with True Master because they held my original appointment. Thankfully, it was cool enough at night. I opened the windows and everything was good. When the technician came out, he did a very nice job. He was very thorough and professional. He walked me through all the different steps and checked every possible thing on there and was there for 45 minutes. Since then, the AC has been functioning.

American Home Shield always works fine. When I filed a claim online for a problem with the fuse of the electrical panel outside, Bill Richards Electric called right away and set up an appointment. A day after that, they came out and were on time, fixed the issue and were on their way.

My refrigerator wasn't working properly, so I called up American Home Shield. It is a GE appliance, so the technician came out from GE and he was sort of rude when he came inside of my house. I had my chair set up and table which he roughly pushed aside. I left and went into my living room because I didn't wanna be bothered. Then he came out 20 minutes later and he said that he would order the parts, then he left. He was sordid and unprofessional.

The contractor from Secure Home Locksmith & Safety Services was fantastic, and he made the same key. We loved it. I spoke to some reps when I did the claim with American Home Shield. They were great, too. I've already recommended them to several people.

Hayes Plumbing & Heating came right on and gave me a phone call within the 24-hour turnaround. Then they came out and checked to see what was going on with the water heater. They said they would order the part and get it put back in. They said it would probably be within the week but it was like the next day or the day after. It was excellent. They were very professional and nice, and everything is going well now.

I've had American Home Shield since I bought the house five years ago. My most recent claim with them went very well and Loyalty Home Services was able to resolve the issue. I submitted the claim by phone and it was easy dealing with the AHS rep. The dude that came out was awesome. He showed up on time and very personable. He was talkative but it wasn’t like it was very uncomfortable having him in my house or anything.

My central AC was not putting out cool air. There was some sort of leak somewhere in the system. I opened up a ticket with American Home Shield, paid my fee and was assigned a contractor. The contractor, Generations Heating & Air Conditioning, called me within 24 hours to schedule an appointment and came out and satisfied the request. They were phenomenal. They were on time, professional, very courteous, very accommodating and easy to reach no matter what time of the day and night. So, I have nothing but praise for them. So far, the AC is doing good.

My air conditioner in my house went out one day and I submitted a claim on the phone to American Home Shield. The reps whom I spoke to were nice. They sent a contractor who was very nice as well. He got up on my roof and when he came down, he told me that I could close my windows and turn on my air conditioner already. It has been working since then. I've been satisfied with anything AHS has done.

The thermostat on the air conditioning unit wasn't working. I called American Home Shield and then they sent a company out. But they couldn't fix it and they handed it off to another company. So the second company came out, and my son and my husband were home at that time. They were both very impressed with the second company. The tech was really good. The first company said that it wasn't fixable, but when he came in, he fixed it in less than half an hour. We've used American Home Shield four times. Three claims were really good but one claim was a disaster. It took us almost two months to get our washing machine fixed. They had four different things come out. But the one we finally got works well.

My hot water heater was leaking and American Home Shield sent out Wise Plumbing. The technician who came out turned the hot water heater off. He put a hose on it and drained the water out. After which he got a new hot water heater and replaced the old one. The work took four hours and he was out. I called American Home Shield for this claim and it was easy to file the service request when I got a hold of someone I could talk to instead of the computer. The hold time was not too bad though. And AHS did a good job. The response was quick and I have no complaints. I’ll probably use them again if I need to.

I’ve submitted claims online to American Home Shield several times and it’s pretty simple. The contractor would come out for service within a couple of days. For my AC, I had Custom Climate Professionals do the consulting first this time to find out what was gonna be covered and what wasn't. He did very well but none of it is getting covered. I had a different company put the equipment in and they gave me a second opinion on what wasn’t done right.

If I had to buy American Home Shield warranty myself, I’d never do it. Because when I told them exactly what I wanted, nobody told me that it was not covered. So, I paid the $75 fee to have somebody come out. They found the problem as I knew they would. The technician was terrific. He knew exactly what he was doing. He went straight to the problem, and he made an accurate assessment. He told me what needed to be done. But I knew all of it before he came. The only reason I called them was because I would prefer someone else do electrical work rather than me. When I submitted the claim through American Home Shield, they told me it wasn’t a covered charge and they would not reimburse the fee I paid.

I did a claim with American Home Shield over the phone. Their representative was great. The only thing was when I got off the phone, I wasn’t sure if J & C was gonna call me or I was supposed to call them. Other than that, everything went great. By the time I called American Home Shield back, J & C had already left me an email with times and a phone number, and I just called them back, and everything’s squared away.

My refrigerator was just old and it quit working on me. And before I even took the policy with American Home Shield out, I asked whether the refrigerator had to be a certain year and they said there was nothing like that. And lo and behold, everybody has been peaches and cream. I haven't ever been treated so nicely in my life and hell, I'm almost 80 years old. The service technician that they sent out from the appliance store was an awesome guy. He was a very hands-on type of fellow.

The garbage disposal was recently installed in July and then I had to call a plumber back because it was leaking. I tried to submit the claim with American Home Shield online, but the online process required a $75 co-pay, which I thought wouldn't apply in this case because I was asking for them to fix something that was supposed to have been fixed. So, I called and spoke with a representative who made the arrangements without me doing the $75 co-pay.

I submitted a claim to American Home Shield for a rekey and went through an easy process on their website. LT Lock and Key came out the next day. The tech was really great and did fantastic work. He was very professional. He took each of the bolts out of the door, went to the truck, came back, and it was done in no time. That day was right before Labor Day weekend and I didn't even think I'd get a call before Labor Day. Everything has been great since they put the new locks in.

I had my system serviced where Freon had to be added. This was the first or second time it had happened. American Home Shield sent out United Air Temp and they were fine. Aside from adding Freon, there was another issue that was causing one of the other issues that the technicians found. That was rectified. The only thing was the email that I received from AHS was a little misleading. It stated up to $10 for the Freon replacement. But Freon is $100 per pound so $10 doesn't cover much. I have an older system and eventually, it will break again.

I submitted my claim for my air conditioning online to AHS and the process was good. It was very quick. It was very easy like not complicated at all. The contractors came out the next day. They were a really great company, really great people and I was very happy with their service. I ended up working with the same employee of theirs, several times for various things, and he was a veteran and a really nice guy and has a really great work ethic. And the company was very responsive to anything I needed and they just really did well.

I’m happy with American Home Shield. I called them recently to have something fixed and my experience with their reps was good. They sent out Redeem Heating and Cooling and we got the problem fixed. They did really well and I have no complaints.

I submitted a claim online to American Home Shield and navigating the website was good but they should have a field or a block where you could describe the fault. It might help the technician or the service repair company to have a little bit of an idea before they get here of what the problem may be, or it might jog their memory to say, “Hey, give this customer a call because he’s talking about this, this and this.” I’ve had a few other complaints and I had to tell the technician over the phone prior to them getting here so, they would be well-prepared by the time they get here.

It has taken two companies and eight separate visits to have a water heater replaced. This is a common thing. After the water heater was replaced, now the pipes squeak. Had the contractor out and the problem still exists. AHS has terrible contractors and even worse customer service. When I call customer service, lie EVERY time (14 and counting over a month) and say that their managers are in a meeting and can not come to the phone. This is regardless of the time of day and how long you wait on hold. They also say that the manager will call when then get out of the meeting. Again, 0 for 14. This company is an embarrassment.

Please beware of this company! First off I was told BEFORE signing up that the items I mentioned were covered. Then when I submitted a claim and paid my $100 copay, they denied over half the work order. Stating that the items weren't covered. I then was offered a free month when I stated that I wanted to cancel. I accepted, hoping maybe things would improve. Just for a safety measure I did not update the payment type on my account. It took less than 2 weeks for them to call me and say my payment was declined.

My wife called in for a problem with our refrigerator around end of June 2019 (dont remember the exact date). The refrigerator was not cooling and the display showed some weird values. On July 1st, we got a text saying that an AHS service provider - SOS Services will be reaching out to set an appointment. July 2nd was our appointment and the not-so-skilled technician came come and identified that the refrigerator unit (Kenmore brand) needed a new motherboard. He ordered it and on July 10th, came and replaced the motherboard telling us that in 3-4 hours everything should be back to normal.

They are always on time and fix the issue. We only had 2 negative experiences, but it was understandable. The air conditioner stopped working during the hottest part of summer and we had to wait for 5 days to get it fixed. I'm sure everyone was overworked though due to the heat.

After 6 weeks dealing with a life without a functional refrigerator, I was contacted by a nice person from AHS offering me to replace my refrigerator. We are finally able to replace the refrigerator and store our food at home again. I am still hoping AHS can revisit their policy and consider to improve their processes.

I had a simple drip/leak in my master bath faucet. Just needed to replace the stem cartridge. Plumber came in and snapped off the plastic handle extender then said he would have to replace the entire valve assembly as a result... Then, he said AHS would not cover cost to replace with the same equipment and would have to replace my entire Moen handles and faucets, further they would not match the rest of my home faucets. I called AHS immediately and was informed they would ensure it was repaired with exact match and that I would have a call within a day or two from plumber to schedule the repair. Never received call. I have called the AHS line several times and spoke with the call center, each time with the same response... They will call me within two days.

You can never get in touch with AHS when the service provider does a bad job. Our air conditioner has been ‘worked’ on, replaced inside and outside units in the past 4 years and then worked AGAIN. The contractor, Comfort Heating and Air of Shreveport never checked to be sure unit was working properly! It’s almost 100 degrees outside in this August 2019 heat! What about my service?

I made a claim on my AC unit. The compressor was broken and it was not good any more. So, they had to replace that. I submit claims over the phone and sometimes the reps were hard to understand. Still, they were helpful after the fact that you understand what they were saying. The service contractor was bad. I had to wait almost a month to get my unit fixed. Their office was blaming American Home Shield for the approval. But my thing is if you're ordering a part it's because you already got approved. They said, "Well, American Home Shield, they work a certain way." I went, "But you ordered a part because they approved it, right?" So, they were trying to go around that.

One of the pipes on my AC had cracked or separated the seal, so the Freon leaked out and the AC was frozen up. We filed it online but it said we may not hear back for 24 business hours and it was on a Friday. We didn’t wanna go without AC over the weekend, so I ended up calling the company and they were able to schedule me in that same day, which was nice. The sent a contractor that fixed the seal, then put more Freon in and my wife said everything went well. So far, everything has been good.

I didn't like the first contractor American Home Shield sent out but in the contractor's defense, they were 157 miles away from my house. American Home Shield sent them from the west side of Fort Worth all the way to East Texas, and the technician drove three hours to get here because of traffic. When he got here, he was mad and frustrated. It was late in the day.

A flow switch on my spa went bad. My claim experience with American Home Shield went really well. I did it online and it was easy to navigate through their site. If I could do it, anybody can. I tried calling them as well and it's easier to do it online. The person that I got couldn't understand what I was saying. A flow switch is a very specific item and the person didn't have a clue whether it was covered or not. Other than that, I submitted the claim at 8:00 and the technician called me probably within 30 minutes. He was actually in the area and he wanted to take care of it. It went pretty well. I'm very pleased with American Home Shield. I'd recommend them to anybody.

Everything went well with the American Home Shield representatives that helped me get everything started with the claim that I filed over the phone. All American Plumbing & Rooter came out for service in two days. They took care of the issue in one sitting. It was a busted water pipe, so we had to put in an insurance claim. But other than that, what he did was fine. Everything is good.

Everything went great with AZ Remodeling & Plumbing. The tech diagnosed, returned and fixed the issue. It was pretty quick and easy. However, the company that American Home Shield provided for AC repairs was not professional at all, and I refused to receive that technician for follow-up service. They were only three people, a father, son and one more employee. When I requested to have someone else to follow up on the repairs, they said they don’t have anybody else. And so, I need to request another company to be sent this way.

I submitted my claim online and American Home Shield sent a guy out here and all he did was take some pictures of it. Then he wanted to replace the coils and repair a leak. But there was no leak. I then called and complained because I didn't think that would solve the problem. So AHS sent Affordable Comfort and Construction for a second opinion. Chad, unlike the guy from other outfit, checked the Freon level and that everything was working. He said he did not detect any leaks. So, everything was working that way. Also, the other guy did not even notify me ahead of time that he was on his way, which Chad did. He also checked the electronics and he saw that old style which he called a hard start kit. He said it has a relay that has contact points and if they start sticking, it would cause the problems. He also said something about when it is running, it can build up pressure which will cause that, too.

My refrigerator wasn’t working and I submitted the claim online to American Home Shield. The first contractor who came out was great but he was unable to fix it, as it was an internal issue. So, I have a second appointment for someone to take a look at it and it’s actually a different company. They are booked out, so they couldn’t get here faster. I am scheduled for September 26 but they’ll try to get me in earlier.

Good afternoon Kay,

Family Heating and Cooling came out for one of my five claims. The tech looked at the issue and found out what it was and went to get the part. But for the other four claims, I had to wait another week or 10 days for the contractor to come back and fix the problem. The tech from Family Heating came back and fixed the problem within 45 minutes to an hour. But I got aggravated with my other claims because when you call and put the claim in at first, you gotta wait a week or five days. I was upset with the air conditioner because I had to wait three or four days. I have an elderly father-in-law that's 85 years old and has breathing problems. And like I said, thank god, that it was cool out and it wasn't as humid as it was when I lost my air conditioner. But I had a very good interaction with the American Home Shield rep that I spoke to when I called to submit the claim. I got five of my friends signed up with American Home Shield.

Bestway is always efficient, always timely, and always manages to get us in. This is the second time that we’ve had to have a claim and called and said, “Listen. These people can’t get us ‘til like next week sometime, and we need it right away.” Bestway always steps up. They even sent us a Christmas card. They're wonderful. I have nothing but praise for them. The contractor came out for my AC and was gone in like 10 minutes. He said it’s Freon. He did it, and that was it. I had just had surgery like Thursday. I had a knee replacement, so to come home and not have the air working was like, “Oh, no, no, no, no, no. I can’t wait ‘til Tuesday for somebody, that’s a whole week getting here, in almost 100 degree weather, as you know we’ve had outside, not to have my AC working." So, I appreciated them stepping up and getting here.

I spoke to a representative when I submitted a claim to American Home Shield and the interaction was good. They were concerned. It happened on late Friday night and it was kind of a problem at first because we couldn't find someone. We lost power but I called AHS and they tried to get someone. Then they called back and told me their process if we could find someone. They emailed me but we couldn't get anyone. The power ended up coming back on and about four or five days later, the main power popped off. I had to call AHS back and they handled it well. They ended up charging me twice for the one call because they deducted $100 for the first call and then I had to call back on Thursday but they immediately refunded it and checked it. So, I appreciate it. They took care of it right away and I got the money back within five days.

American Home Shield sent Value Rooter Corporation as contractor, and it was great. AHS got back to me the same day I filed the claim. The contractor who came out was also quick. We didn’t have to wait long. And he had the part in his truck, so he fixed things that day.

We made a claim to American Home Shield for the light switch, and the contractor came on time and did his job in a professional manner. He put a switch in the main bathroom and the wide closet, and he also fixed a plug somewhere in the house. We’re satisfied with the service that we got. We filed a claim and somebody took care of it. Also, we paid our part and AHS paid the rest of it. It can’t be any better than this. It was an excellent experience.

I've had American Home Shield for half a year and I am fully satisfied. The stove in one of my properties was the issue in my most recent claim, and I ordered the service and it was provided. MacLin Plumbing Company also went out for a plumbing issue for a toilet, and I did the claim online using my phone. It took just a couple of minutes, and I was pretty impressed.

When I had a leak in the house, I called the American Home Shield number and gave my address. The rep was very good and the contractor was very nice. Since the repair, everything is working just great.

I called American Home Shield when my garage door broke, wires snapped. However, they don't cover the spring. They left it to the contractor to break the bad news to me, who was very professional.

Acrown Plumbing replaced an instant water heater recently, and it was professional as it should be. They were prompt and fixed the problem as one would expect. American Home Shield was good as far as this claim goes.

I had a claim for my microwave with American Home Shield and they set me up with a company, FSA. FSA called me on 8/7 and I thought I would get someone to come out on 8/8 to see me and install it but instead, they made an appointment for 8/9. Then, I waited all day long on 8/9 and called them several times but I did not get any response from them as to why they did not show up. I called American Home Shield and informed them I needed them to either install it by 8/9 or 8/10. I also informed FSA about it because I was leaving the country. I left a message with American Home Shield explaining that I had to leave the country and I would be returning on the 27th.

I had kind of an annoying experience submitting my claim over the phone this time. I could hardly understand what the first person I talked to was saying, and then, I told her that I needed a quick appointment. When the people called, they couldn't come when I asked them to come, so then, I had to call back and give my credit card again for a service fee, and then reschedule. So, it was not a very good experience, but when I got the actual service, it was good. The contractor was really nice and he knew what he was doing. He was quick, got to the point, and figured it out. I appreciate the service of American Home Shield.

The breaker panel was sparking so I called American Home Shield. They brought in Texoma Air Pros and they had their electrical guy come look at it. He fixed the breaker box but every time they would turn the air conditioner on, it kept throwing the breaker. So they had their air guy come look at it and I put a separate order in for that.

I had water leaking in my basement into two different locations. The contractor that American Home Shield assigned to my claim asked me when I was available. The technician who came was quite courteous and respectful. He determined that the toilet itself was not properly installed. Once he fixed that, I haven't noticed any leaking. I would recommend American Home Shield.

I called in a claim for a refrigerator and I got a call the same day that American Home Shield had turned it over to Hornet Appliance. Hornet called me the following day and they told me we’d schedule it. The tech tried one way to fix it, it didn't work, and he said I had to get a compressor. He told me when he was gonna be back, and he did and fixed it. He was terrific. It was a really good experience.

Our oven temperature was off so we filed a claim to AHS. The contractor that came was wonderful. But it turned out we were wrong. Nothing ended up being wrong with the oven at all. The temperature was perfect. I always have a good experience with AHS.

For some reason, no one that American Home Shield had sent out could identify the problem until this most recent person came to the house. He was the first person that spot-on just knew what it was and it was the third company we used. The tech said it might be the sizing of the pipelines that we have. We can live with it, but ultimately, we don’t want to. Eventually, we have to bring the guy back out. I don’t think that’s on the American Home Shield warranty. It’s going to have to be out of pocket to get that repaired. We have to reroute the line. At least now we know what we need to do and we have an estimate, so we know what we need to work towards. So, who knows if we’re able to, we’ll get it done.

I've been with American Home Shield for about eight years and their cost is getting too high. But it was easy to submit a claim online when I had an AC problem. It wasn't cooling. The contractor met shortly and scheduled the appointment. Then the guy who came out was excellent. He arrived on time as he said, took care of my problem in a short period of time, and had the AC back up and running. It has been excellent since the service.

I've filed claims with American Home Shield for two appliances. One was the dryer where the timer wasn't working and they fixed that immediately. The other was a dishwasher that wasn't working and the first contractor they sent out thought they fixed it. But after one or two days of use, it went out again. AHS tried calling several times, leaving text and voice messages, but the contractor did not respond. AHS then had to get another contractor out and after going over the dishwasher and looking at it, the contractor said that there were too many parts that had to be replaced. They recommended that the unit be replaced and it went back to AHS who made the decision to replace it. I highly recommend AHS. I was recommended to them by a friend and I've also told many friends about them.

I had the dishwasher in use, and when I came back to it and opened it up, it was completely off and there was water sitting in it. I checked the breaker and made sure the breaker or anything that was still powered on didn't blow, but it still had water in it. So, I used the Shop-Vac and sucked all the water out and I called American Home Shield to see if there was a way it could be repaired. They were able to get somebody out here, and the guy that came was excellent. He seemed like he did all his troubleshooting to try to see if he could figure out what was wrong. And then once he figured out what was wrong, he gave me an understanding to what may have happened, and that was it. He did what he had to do on his part. Then I got a notification that I would be getting a replacement and I had to schedule a date, and everything went smooth. I was really impressed by the guy that came and how quickly they were able to get me a replacement.

As a property manager, I recommend American Home Shield to homeowners in many cases, depending on the underlying contractor for the most part, because we've had good experience with them. They give one to five contractor choices for issues, I scrutinize them and so we went with Advanced Home Services when there was a plumbing issue on this property. The tech was very good A to Z, knew what he was doing, and he took the time to assess the matter ahead of time. Typically, we give these guys a head’s up of the issue 99% of the time and what resolution is probably gonna be, and it's helpful if they listen since no one likes to be told their job. And the tech was very good. I have dealt with him personally. He was in and out and I was in correspondence with him on the phone the whole way.