American Home Shield Reviews

I submitted a claim over the phone to AHS for my hot water heater because I wasn't getting any hot water. It's fairly easy for me to submit over the phone instead of going online. That day I called, the contractor called me as well and he was on his way. It was the quickest thing. I was very satisfied. I'm satisfied with American Home Shield as well.

We had a plumbing leak so I submitted a claim on the website of AHS. The contractors sent were very thorough, helpful and diagnosed the problem.

Our air conditioner didn't work and I submitted a claim to American Home Shield over the phone but I don't like the automated voices. I got frustrated with them so my wife handled it. We've used the contractor that they sent out quite a bit because it seems like he is the only one that knows anything about our air conditioner. We recommend American Home Shield all the time. As long as I don't have to deal with them, I'm okay with it.

When we came to our current location, a refrigerator was conveyed to us and it promptly broke down. We had problems at that point with American Home Shield as I was talking to somebody in the Philippines and they had a guy who was very unresponsive. I called him and he told me he had seven days to come. I canceled on him immediately when I checked online and found so many adverse comments about him. For that concern, we ended up not filing with AHS because of the guy they had. At that point, we were without a refrigerator and we were trying to get going. We flipped over and found out that we could get the compressor for a fridge from LG. However, it turned out that their guy couldn't get our refrigerator going anyway so we bought a new one. Even so, I don't know why AHS referred me to a guy that was 60 miles away and with a very bad reputation.

I filed a claim with AHS because the fan of my AC was going, but the AC wasn’t blowing any cold air. The temperature was set to 72, but it was 82 degrees in the house. The process was easy to me and A.R.T. Heating & Air came out within the next day. They were there for about 45 minutes, and I haven’t had any issues so far.

I filed a claim online for my air conditioner and it was fast and easy. The technician came in about 2 days and I liked him ‘cause he was fast. He told me the problem and he solved it right away.

American Home Shield sent TruFix Repair out to service our request on the refrigerator. It wasn’t allowing any water to get through the thing in the water door. And on top of that, it kept leaking at the bottom and I was getting ice buildup on the bottom. American Home Shield's reps have always been really good. We’ve been dealing with them for quite some time. The guy from TruFix was very polite, very professional, and provided quick service. He went through what he did step-by-step. He had to order a part which we had to wait for, and as soon as the part came in, he called and set up another appointment, came back, and did it. My overall experience with American Home Shield was so easy. All you have to do is make the call, they take care of the rest.

Most recent claim was for a broken central air conditioning unit. Everything was done very well, very professionally, and got taken care of expeditiously. Everything is working fine.

I made a request on the 26th of July and Antech Appliances came out and fixed my icemaker. I had another service call that I made that day for an air-conditioning repair and that has been a terrible experience. The company was called Total Heating and Cooling. They came out and looked at the air conditioner, and they wanted to relocate the entire air conditioner. I said that I live in a condo-type building and there’s no other place to put it. There’s a pump that apparently needs to be replaced because there’s a drain issue and they’ve never gotten back to me. I called AHS and they told me to wait, and that the contractor would get in touch with me, which he finally did. But then after he said he had to order a pump, he hasn’t gotten back to me, and that’s been a couple of weeks now. I would have to call AHS back about that because the contractor apparently doesn’t respond.

American Home Shield's reps were great. They were very responsive. I filed an air conditioning claim, and the contractor actually called me on a Sunday afternoon to boot. They came in Monday and they were there on time and diagnosed the issue. They had to order a motor. So, they couldn't fix it till Wednesday, but it took them like 20 minutes to do it. It was fixed Wednesday. But they said, “We know where this motor is. We just have to go get it.” So, they communicated extremely well. If they would've had one on the truck, they would've put one on that day, but they wanna make sure they had the right part.

My wife spoke with the representative and I spoke with the technician. He was on the spot. He went straight to the point and took care of it. He wasn’t there too long and he diagnosed it right. Everything is working great and it was an awesome experience.

I made a claim that my washer was not working. At my request, American Home Shield sent a person to check it out. That person came on a Monday and said that they had to order a part and they would be back on Friday. They didn't come back on Friday so I had to call them on Monday. He said that the part hasn’t come in yet. Then he called me back later that day and told me that the part arrived and that I should make an appointment so I did that the following Thursday. They come out and supposedly replaced the control unit and the water shut-off valve but the washer still didn't work. They went back and did the report to AHS then AHS sent out another company for a second opinion.

The heating element of our dryer went out and the water valve of our washer was leaking. I made my claim online with American Home Shield and that worked okay. After a couple of days, an appliance company came to our house. They were personable and things went well. They did their work and explained what they did. They had to order parts then come back. When the door switch wasn’t quite working right for one day, I put a ticket back in. The guy came back and let me know what to look for. That has been working ever since.

My mother is happy with American Home Shield. Recently, there was a leak in one of the bathtubs in her house and there were two separate companies that came out and looked. The first company said that there wasn't a leak, and it was fine. Then we noticed it was leaking again so we called American Home Shield and they sent a second company out. They said that the bathtub was cracked, not to use it, and get back in touch with the home warranty. So, we called American Home Shield and they sent back the first company again which came out and found that it wasn't the bathtub. It was the drainpipe which coming from the bathtub that was cracked. They fixed it then came back and repaired the sheetrock that they cut out. They did a great job.

I called American Home Shield for my air unit issue and they assigned Total Air Care. The tech came quickly by the second day and he was knowledgeable. He explained everything. The line was clogged and the coils were dirty. So, the unit kept freezing over and it was leaking all over the floor. Their tech cleaned it up, did the job and we haven't had any problems since. It was a pleasant experience.

American Home Shield had somebody come out and checked my air conditioning unit because I didn’t think it was working up to standards. AHS took care of things promptly and had somebody out. It worked out pretty well for us. The technician was very professional in his service. He checked the unit and everything seemed to be okay. He tried to put a little bit of Freon in but that wasn’t helping anything. Overall, I was satisfied with everything that was done.

I had a plumbing issue and I submitted a claim online with AHS. It was quite easy and they got back with me after 12 hours. The reps who called me were good.as well as the contractors that they sent out. They contacted me, we talked, and we did an appointment. Everything has been working well since the repair.

I made a service request online because I have a leaking pipe in my house and I had called to have a plumber come out to identify where the leak was and to fix it. They assigned me to the contractor, and then I got an email back that said I'd be contacted within 24 hours to schedule, but the plumber never called me. So, after two or three days, I started calling, trying to find out. I found out that I needed to reach out to him, that he alleged that he was unable to reach me, which was not true.

American Home Shield is a great company. My shower wouldn’t bring any water when I turn the water on and I had other issues, so I called and the rep handled it. It was very good. She gave me an estimate of 48 hours and Earl’s Plumbing contacted me within 24. They took care of the problem and they were fast! They were fantastic.

Sears installed a new hot water almost a year ago and I called them because there was no cold water. It was mostly hot water. They sent the one that installed it and he fiddled on every outlet of the water. That has nothing to do with all these outlets, but it’s the connection that they did over in the back. They could not find it so he just went around and fiddled everything until he got to the washing machine and made all kinds of things over there. Now, the knob in the washing machine is broken.

American Home Shield's online claims process is fairly easy and simple. It usually takes about 48 hours to contact me. But I'm usually calling them the next day because they take took long to call. I understand that if you call on the weekend, you have to wait till the next business day, but they don’t usually call the next business day. It’s usually the day after. But the service has been fine. But the air conditioning ordeal was horrible. We were without air conditioning for over a week and it was a 100-degree weather. The turnaround time was entirely too long, and we had to stay in a hotel.

I had Super Plumbers through AHS and they came when they said they were coming. I had a bathtub sink that was dripping and they took care of what I needed all in one visit. Everything’s fine. They did a good job. And I’m very pleased with it.

I called American Home Shield almost 3 weeks ago for an issue with air from my furnace not being pushed properly. A technician from a local company came out, and recommended replacement of my old furnace. I have been trying to get a response from AHS as to what action they will take with this regard, on line I am advised that "Authorization is under review". I have called several times and I am told the same thing (that they are waiting for authorization), from people who can barely speak English. It is awful that no one is held accountable, I have been hung up on and been treated rudely. I am Realtor and have recommend AHS for many years. I have bought the protection program for my clients many times in the past and I will never use them again. I just called again and used the Realtor prompt hoping to get someone local to help but to no avail.

We have used our warranty three times. With the first two we had no issue as we did not have to contact AHS directly. We used the website to request service and the independent tech got a hold of us and fixed covered item. The issue is the third time, second time our oven went out. After the tech came and informed us the oven could not be fixed here is where the problem starts. We waited three days to hear from them and after no contact, we contacted them. We got a woman overseas that barely spoke English, had to call again, again got a woman who barely spoke English. We were told four different things about our issue.

I purchased a Home Warranty from American Home Shield (AHS) for $655.00 on July 11th. On July 18th as my central air unit was not working properly, I was so happy to have my new home warranty until I attempted to use it! Here we are almost a month and 33 calls later and my unit is still repaired! The American Home Shield is completely inept, very little is covered, there are fees associated with all services and they do not have enough qualified trustworthy contractors. Therefore I requested a refund of my $655.00 purchase price, within 30 days of purchase, but was offered a prorated refund of $439.00 because I used the service. I am not sure how 33 calls and two no shows by contractors (when I had to take off work to be home) constitutes using the service!

I have had an American Home Shield Warranty on one of my homes since 2017. While I cannot say I was overly impressed on prior service requests, the jobs were completed without complication. Recently I had really terrible service. In July I placed a service call request for a problem in two of my bathrooms. The inability for their call center to communicate in English was beyond frustrating!!! The representative I was speaking with could not understand what I was calling about. The service request was incorrect, and was cancelled right away, but still got charged.

Just purchased a home and got the warranty from the seller. The hvac had a leak and flooded the lower level. They tell me it's not covered as the problem a "pre existing condition." The whole house is pre existing the warranty. If they won't cover anything using that excuse your paying for a worthless piece of paper. They need to come out an inspect what they are insuring instead of just taking your money and denying all claims!

I HAD AMERICAN HOME SHIELD for over 5 years at 80 dollars a month... My air conditioner went out. They had services it several times in the past years.. It was an old unit. When it finally went out they want to tell me that the dog peed on it. The dog has been dead for ten years. After three different opinions and me threatening to sue them they gave me a measly $1500 when it took over $3800 to replace the unit. Their customer service is the worse I've ever experienced. They must teach them to give the customer the runaround. My blood pressure went up and I had to be hospitalized after dealing with them over a two week period. NO one is ready to help you solve the problem. Only want more money. To hell with american home shield.

My air conditioner went out and when I went on the phone to submit a claim with AHS, the rep I talked to was excellent. The tech who came out fixed the AC in over an hour but I wish that the service was quicker instead of waiting a few days. Other than that, everything was fine.

There were a couple of times that the AHS contractors came out. One time, our unit stopped working. They fixed it. They said they put a motor in it. They plugged a new motor in there but it wouldn't shut off. The contractor had to come out again. They ripped my old thermostat off the wall which pissed me off, put up a new one, but the issue was still not fixed. The unit still wouldn't shut off appropriately. They had to come back out again because the unit stopped working.

Water Control Plumbing came out for the toilet. The water wasn't going down well and the tank wasn't refilling. I filed the claim over the phone and when I go over the phone, I like being able to speak to someone. And sometimes, it takes a bit of a while to actually speak to a human at American Home Shield. Initially, they had assigned me someone and that person didn't come. I put the call in on either a Thursday or a Friday and he was supposed to come Monday but he didn't. So, American Home Shield reassigned me an individual when I called. As to why the person had not come, they said that the call had been canceled.

I had a plumbing issue. I submitted a claim to AHS over the phone. Dealing with their representative was helpful although she was difficult to understand. I filed the claim Wednesday night, talked to the contractor Thursday, and then they came out Monday morning. The contractor was amazing, Thomas Brothers Plumbing, and the plumber was extremely helpful and had great customer service skills. He did a great job. Things are great since the repair.

American Home Shield is so good, I would hate for them to ruin their reputation, but my most recent claim was involving Sundance Plumbing and I would never use them again. I had a plumbing break on my water heater. There was corrosion and it took them four days to come out to repair it. After that, it took them 10 days to respond back to me regarding the break. They are just horrifying because water coming into your house is not okay. 50 gallons of water ended up coming out of my house. I sell American Home Shield through Farmers, so it’s a big deal to me for my clients. Sundance Plumbing was also out to one of my clients and it took them two weeks. On a different note, I have another claim and it's for my refrigerator. Appliance Wizard replaced the ice maker and the valve, but the panel is out too, so they had to order that. You just don’t get the parts overnight and I’ve been waiting a couple of weeks for that. Still, that experience was great.

We bought the house back in February and American Home Shield came with it. The house is a little older so it had some stuff and anytime I’ve called AHS, everything has been taken care of immediately. The most recent was for my air conditioner. It stopped working on the hottest day of the year, so I put the claim in right away, and I got the text that someone is gonna get a hold of me within 24 hours. The guy’s number was there so I decided to call and he happened to be in the neighborhood. Instead of coming the next day, he was at my house within an hour and he fixed my AC. I never believed in American Home Shield and thought it was a scam, but it has come in handy. Now, I tell everybody about it, and I’m gonna re-up it when it comes due.

I love the company that AHS sent to work on my AC and I wouldn’t use anybody else. They’re excellent and the tech came out twice. The first time, he changed some kind of a valve and it started working right away. But two days later, it broke again. It turned out that it needed a couple of pounds of Freon and since then, it’s been working perfectly. Other than that, I didn’t get charged with $75 the second time. I also had another good experience with that company. They’re very professional and they’re not like these other people that would try to charge you more for the Freon. The payment for the Freon is separate from the service fee, so they tried to help me out. They made sure they fixed the AC without making me pay thousands of dollars for the Freon and I appreciate that.

I submitted a claim online to American Home Shield for a plumbing issue. The online process was fairly easy to do, and then TAZ Plumbing came out in about three days. They were excellent. The technician came, and he was very polite and professional. He took care of the problem and told me how I could deal with it in the future. Everything has gone fine with the repair made. However, I have one other issue: another contractor came and he made a repair on the leaking washer, but it is leaking again now. That was about 10 days ago, and I’ve been trying to reach them for three days and I get no response. Nevertheless, on the issue where TAZ came out, I was very happy.

My Samsung dryer wasn’t heating so I made a claim with American Home Shield. I did that online which was an easy enough process. The next day, they got back to me although I would have wanted it to be immediate. The contractor who was sent out knew his stuff and was very courteous. He let me know when he was about 40 minutes away so I would be there. Scheduling was a little tough because he seemed to be very busy but it worked out very well this time. I happened to be off work and he happened to have time open, so it all came together. He identified the problem immediately and had the parts available on his vehicle. The work was very clean and quick. It was very well done.

When the pool sweeper was not running, American Home Shield sent out Knock Out Pools. The tech saw the problem right away and fixed it. He was right on it. It was a great experience. I’m completely satisfied. But I've had some claims in the past, and they were awful. The contractor that I was dealing with was trying to work the system to make money out of it. I caught one of them in a flat out lie. American Home Shield said my only repercussion against that was to take that contractor to small claims court, but I can’t afford to use any more money with this.

Since I found out about American Home Shield, I applied for their warranty and I've been with them for at least over 10 years now. Recently, I called them to submit a claim for our hot water heater issue and their reps did a good job. They referred me to JF Whitlow Jr. & Sons, gave me their phone number, and we kept in touch with them. Everything went okay and we had no problems.

We purchased a new house and we had AHS come in and change all of the exterior locks. We submitted the claim and pre-paid everything online. It cost us a $75 deductible for that service then the local service company contacted us and came straight out. The company responded within 24 hours and it took about two hours to rekey the locks. So, it was awesome. The tech also provided us with extra spare keys and didn't charge us for it.

We've never had any problems with AHS getting a contractor out. One time, our hot water heater was leaking into our entryway. My wife submitted a claim to American Home Shield. Initially, one plumbing company came out and they couldn't find the issue. Then, Metro Supply Services came out and they found it. Since they dealt with the problem, things have been really good.

The battery had gone bad on my washing machine. It took about four days for American Home Shield's assigned contractor come out from the day they assigned somebody. They had scheduled an appointment. The contractor was pretty good and there was great communication. He worked well, told me what was wrong, and what it would take to fix it. He was ordering parts and he would contact me once again. This is my second year with American Home Shield. I'm very happy with them compared to what I had before.

The AC was making some loud bangs and grinding noises when it came on and when it turned off. I made a claim to American Home Shield online and the contractor came out as soon as it was another workday. I really like Blizzard Air. I requested them versus the first one that popped up because we had issues before with that one. So, it was nice to be able to have a choice and pick. I have recommended AHS.

Our faucet was leaking so I filed a claim and the rep of AHS was good. I was told to expect a contractor within 24 hours. The contractor said they couldn’t do it because American Home Shield doesn’t cover faucets. So I removed and replaced the faucet myself. Nevertheless, the contractors have fantastic service and were very friendly.

The AC was blowing hot air and this was the second time that I had to call American Home Shield over the summer. I also had to pay a second copay and that irritated me. Then when the guy from United Air Temp left, it took a few hours for the house to cool down and that caused concern for me because usually, when somebody comes out to fix the AC, it’ll start working again immediately. I was worried that it wasn’t quite right. Yesterday, it was hot in my house again. But then it's been hot here. As far as I can tell, it seems to be fine. I also recommend the warranty company to my friends all the time.

Our stovetop quit working about a month ago and we submitted a claim online to American Home Shield. Doing that was pretty easy. We ended up having RM Service Masters come out and they had to have an electrician come out as well. Both of the contractors they sent were really professional. The tech from RM Service Masters pulled out the stove and looked at it. He said the issue looked like it was electrical. He didn't do more to it and had AHS put in a claim for an electrician to come out. The electrician came and he flipped a breaker back on but the stovetop still wasn't working right. He somehow reset it and when he did, it started working again. He said that the issue could be that the breaker needed to be replaced and that he was going to put something in to have that fixed. However, I haven't heard anything since then. Still, going through AHS for my claim was a good experience.

I had a claim with American Home Shield where I had a problem. It was kinda tough for a little bit. A part was not given to the service people on time. American Home Shield had to order the part and I had to wait two weeks for them to get it during which I was with no AC. But American Home Shield kinda got it together with our last claim. My husband made a claim since something was wrong with our AC unit. 360 Air Tech was sent out and they serviced it. The contractors were great and everything has been fine after they came out.

The AC fan wasn’t coming on and circulating. I filed a claim with American Home Shield and the guy who came out reset the system. He turned it off and took the power off from it, and when he fired it back up, it started. But now, every time that the power turns off and back on, the AC fan doesn’t automatically come back on. We’ve been here almost a year and we’ve never had this problem before. So what I’ve been doing is cutting the main breaker, turning it off for about 15 seconds and turning it back on. Then the fan comes back on. But I’ve never had to do that before and we’ve had power outages.

There were some water issues with our freezer and so I filed the claim online to American Home Shield. The contractor came out and fixed it in half an hour. He already had the part in hand and he replaced some pipe in the back of it. It's good now.

We have two toilets that keep running after you flush them and one of them was getting clogged up. We filed a claim for that, and the contractor came out in two days. They were fine, but the toilets continued to run after you flush them after they left. So, they didn't really fixed the problem. My wife called and American Home Shield sent them back out again, and they came out with the wrong claim. Their claim was that the toilet was still backing up. Also, they didn't clip down one of the hoses that goes in the tank, so it was blowing water all over the floor. They put a little clip on the hose and there was nothing they could do about the toilet.

My air went out on a Friday night and I put in the claim then. When I first called, it said to make the payment, but I wondered how they were gonna know what's wrong, so I hung up and called back. I explained to them that I made the payment through the phone and since it was still the same issue, I didn't have to pay the second payment.

The whole process with American Home Shield was horrible. I bought my condo out three years ago, so I paid premiums with American Home Shield for the last three years. For the first problem I ever had, the process was very confusing for me. Originally, I called American Home Shield. They told me I had a service call I had to pay, so I gave them a credit card for that. I had the gentleman come over here to take a look. The water heater was leaking. I knew there was a problem and I knew I had to get a new one, but there’s a process to how everything is done.

I went online and submitted a claim for our air conditioner. And then American Home Shield had one of their service people make an appointment. Getting someone to come was easy. But the first company that came didn't do a thorough diagnosis, so we requested a second service company to come. There were many attempts to get the second company to come, but when they came, they did a thorough diagnosis to figure out the true problem. The second company was great because I could tell that they were doing a good job. The air conditioner started working well.

When I had a claim for the air conditioner, I had a good interaction with the claims rep and the contractor was good. The only problem that I had was when I was connected to the purchasing department. Before I called the purchasing department, I've talked to the contractor and they said they submitted the report. They also said that either American Home Shield get somebody look at the compressor, or they can change the refrigerator since it's just a small refrigerator and it's not expensive. They ended up changing it. So when I called American Home Shield, they transferred me to the purchasing department. I wasn't happy with how the rep talked to me. He was telling me that the contractor who did the service did not submit a report, but I told him that I just finished talking to the contractor and they said they already submitted the report. The rep told me that he couldn't do anything and there was no report yet. He wasn't friendly and he was sarcastic.

American Home Shield has always been good to us. Anytime we've had to use them, they have always come through, and they have always been really good. Service has been done pretty rapidly. As a matter of fact, we have sent several different families to them, and they have signed up with American Home Shield and are now using them.

I had some electrical issues to take care of in the bathroom and the living room. The bathroom fan wasn't wired up correctly and then two of the outlets were not wired up correctly. The guy that AHS sent was amazing. I sent him a couple of pictures of the style of fan. He had the part when he got there and just knocked it all out real quick. He was super nice and really friendly. He got in, did the job, and he was just really easy to work with. Everything is great since the repair.

The downstairs air conditioning was not working. The temperatures were climbing, yet the air conditioner was continually running. It just wasn’t cooling. I called American Home Shield and they assigned me to US Air Conditioning of Texas. Then, the vendor called me and we got an appointment set up. When I originally got in touch with them, they said somebody would call me to confirm that they would be out the next day between 8:00 and 12:00. But that did not happen because I got a call that night from the person who was coming and he told me that my service would be between 3:00 and 5:00 based on the locations on where he had to make his call that day.

We had an issue with the garbage disposal. We went online to submit a claim with AHS and the tech from Harvey's Plumbing & Drain came out. Our experience with them was good and since the repair, the garbage disposal's performance has been great.

From start to finish, American Home Shield has been great. They all arrive at the time they said they will, they've done what they said they were gonna do and I've been very pleased with the service. The last claim we had was where C&R Solutions came out. They replaced a microwave that wouldn't work as something was wrong with the keypad.

I contacted American Home Shield for a dishwasher repair and they got it handled. The contractor was excellent and it only took about 30 minutes for them to fix it. But sometimes I've had AHS send people that live an hour and a half away and that has happened and it’s very unreliable, because they’ll cancel and try to reschedule. And that makes sense because these contractors if they’re gonna come all the way out here don’t wanna do an hour and a half drive for just one customer, but that screws things up for me. So I have asked for a particular contractor that lives in the vicinity, and they’re reliable and consistent. And I’d rather wait a few more days and know that this guy will show up when he says he’s gonna show up. He came before and I found out that he was local and that he did good work.

My most recent claim with American Home Shield went very well. When I called and spoke to a representative, they were very accommodating. The contractor was great as well. I had problems with the kitchen faucet, the bathroom toilet and the water spicket outside, which is attached to the house. They all were plumbing issues, and they all were solved.

The first contractor that came out to diagnose the problem for the icemaker was great. However, I was not pleased with the she second contractor. He was supposed to install the icemaker and was supposed to give me a 30-minute heads-up so that I could meet him over at the house which is a rental property. He did not do that and he claimed that he showed up. Well, he did show up because he left a note on the door wondering why I wasn’t there, but he never did call. So, I had to call the service scheduler again. They were great. They were apologetic and they were able to get them out there the next day. It was just a bit of a frustration because now, you’re taking up two days waiting for service rather than just one. But it's not American Home Shield's fault. In spite of that one tech, American Home Shield is pretty great.

I put in a claim online to American Home Shield for our dishwasher handle and our refrigerator seal that was broken. The contractor called ahead when they were on their way. They came and the wrong part was ordered the first time for one of the doors. So, they came out three times and the repair took about a week and a half.

My air conditioning wasn't working so I called American Home Shield and they sent out Modern Mechanical HVAC. The contractors were awesome. The air conditioner was 22 years old and the coils had run their course and were freezing up. The ductwork under the house needed redoing because it wasn't allowing enough air flow into the house. They told American Home Shield that the unit needed to be replaced and the coils are messed up. The whole unit needed to be replaced but the only thing American Home Shield wanted to do was replace the coils when that was one part of the problem. Modern Mechanical was great but I'm disappointed in American Home Shield. This experience was fine but I'm gonna drop American Home Shield as soon as I get my check.

The gentleman was out within two days for the air conditioner. He was very professional and really took his time in making sure that that was the only issue with the system. It now works perfectly. However, American Home Shield's online claims process is lacking in description. It generalizes and doesn't allow you to put anything specific.

We were having some issues with our air conditioning unit, and American Home Shield sent out Ryan Air Conditioning. The service tech replaced the coil and then he also had to replace 60 pounds of Freon in our outside unit. He was wonderful and very helpful. Everything's been fine since the repair. We haven't had any issues with it. The only thing is since we are in a mobile home, we had to replace all of the Freon. American Home Shield would only pay $30 per pound on the Freon, and it cost $60 per pound. So, it was $450. And we're not happy about that. I'm going with a different home warranty company that does pay for the full amount of Freon should that happen again.

The technician from Heritage Air & Heat came to fix the AC that stopped working. He came the next day after I filed the claim with American Home Shield and told me about the problem. He fixed it in a day and there are no issues so far. He was pretty professional.

I was having problems with my central AC so I called up American Home Shield. They set up an appointment and a contractor showed up. That took about 24 hours. I was good with the timeframe. It was the middle of the summertime and you can't expect anything better than that. The guy told me what he was doing and what the problem was. He took an outside part really quickly. It looked like a little coil. He unplugged the old one and plugged in the new one. The unit just fired right up. He took care of the problem within a few minutes. It worked out great. The AC works great.

American Home Shield's online process for submitting claims is easier to use than calling in and waiting in queue for someone to pick up. I most recently submitted a claim for a plumbing issue over the weekend and the contractor came out on a Tuesday. They’ve been out before on other service calls that I’ve had with plumbing issues and they’ve always done a great job and cleaned up after themselves. I haven't had any problems with whatever they fixed.

I had a plumbing issue and made a phone call to AHS to submit a claim. The guy on the receiving end was very helpful. When the tech came, he was very informative. The shower knobs got stripped and he replaced them. That time, I had another problem in the kitchen and he was showing me that it was a really simple fix. He also showed me what type of tools I needed.

In three hours after I made my claim online with American Home Shield, someone was scheduled to come out for my whirlpool tub that was leaking. A technician didn't come out until the next day but he was able to resolve the issue that same day. He did a great job and was professional. Everything has been good since.

I filed a claim with American Home Shield to service the AC unit. It went well. The contractor had to replace a part. He was able to get it running in the meantime while he’s waiting on the part and was back quickly to replace it. I’ve used the contractor quite a few times and so has my father. We’re very happy with them. We always submit our claims online. It’s easy once I remember what my password is. As far as how they respond to the submission, it’s usually pretty quick. It’s almost immediately.

We submitted a claim over the phone to American Home Shield for an issue with the ice maker of our refrigerator. Their contractor, Greenway Home Services came within a couple of days. We were surprised at how fast they came. Their tech had to order a part but then it came early and they called me. He came again to put it in and the process took only a four-day stretch overall including the weekend. He was fantastic and tactful. Going with American Home Shield was the best thing we've done. We're going to renew with AHS as we've had such a good experience. Before we had a warranty that was not American Home Shield and the experience we had then was not nearly as good. Now we're very happy.

My AC unit wasn’t working properly so I filed the claim to AHS over the phone. The lady that works in the office was kinda rough when I talk to her but I like the young man that came out. He was really sweet and nice. He said the coils were blocked and it had never been flushed or cleaned. He's the one that’s been coming out here for the last year and so I asked him if he didn’t see that then. He gave me the option of either a water flush or a chemical flush and I said I wanted the one that American Home Shield would be paying for. Then I had to call him back the next day ‘cause my house was hotter and he had to add a little Freon. Overall, I had no problems with American Home Shield. I’ve been with them for a while now and I recommend them to everybody.

I had to get my garbage disposal replaced and so I submitted a claim online to American Home Shield. Doing that was very easy and they were able to get back to me really quickly. They were very good about communicating when the tech was coming out and how long he would take to get to my residence. The contractor they sent was wonderful. He had everything fixed and taken care of in a very timely fashion. I'm very satisfied.

When I needed someone to check on the heat pump, I went to American Home Shield's site and put in a submission for it. But I didn't hear from anybody so I called them back and asked if they found anyone. It was hard for them to find someone out here because we have a geothermal system. I worked with them on the phone and we found the same geothermal system that we had before. They gave verification and I had to pay for a contractor to come out because there was nobody here that will work with AHS. The contractor said that they don't have time to go on the phone and wait 30 minutes for somebody from AHS to answer so that they can get approval to fix the system. It's a waste of money.

My air conditioner went out one time and I submitted a claim online to American Home Shield. The process was super easy and their contractor was out that same day after I submitted. The techs who came were awesome and since the repair things have been perfect. My AC has been working fine with no issues.

Our garbage disposal started leaking so we called American Home Shield and filed a claim. The rep was professional and so was the contractor that came out for service. He did the repair that same day and the disposal has been good since then. I'd recommend American Home Shield.

American Home Shield sent Express Appliances and they replaced the part for the icemaker. I called the 1800 number, and then American Home Shield took care of it from there. The contractor came out in a couple of days. His service was excellent. The first time he came out, he told me he needed a part. He ordered the part and told me he'd call when the part came in. When the part came in, a different contractor came out from the same place. But the first serviceman ordered the wrong part. So, the second person took the part that came and ordered the correct part. It came within two weeks, but it was a short period of time. The contractors were on time, courteous, and they left the space clean. My experience with American Home Shield has been positive.

American Home Shield is very good. They have been working on my claim for a couple of months trying to figure out what to do with it. And the appliance seems to run all the time. They didn't repair that, but the second technician repaired some of the inside stuff that was nasty and dirty and a couple of broken things. He had sprung the door so he had to put new hinges on the front of it. But I failed to remind him the thing runs nonstop. It's supposed to stop every once in a while. It fills up with ice so high then it starts melting, and it makes pool of water inside.

I was having an issue with the dishwasher. I submitted a claim over the phone to AHS. Their reps were good. I've had all good service with them. The contractor came out in a couple of days. He was courteous and he was a good worker as well. The dishwasher is working like new since then.

I called American Home Shield and spoke to somebody. The person was professional but it took quite some time to schedule somebody to come and fix the air conditioning unit, and that was an emergency because it was very hot. The contractor came but American Home Shield sent an email to me, saying that they would cover only $10 and I had to pay almost 290 out of pocket. I didn't know about that. Nevertheless, the contractors did their job well.

The air conditioning unit was pulsating, trying to connect to start with the motor, but it wasn’t working. We submitted a claim online with AHS then someone contacted us immediately. The contractor came out a day later then they had to get a part. But our experience turned to pot because apparently, something happened with the original company that was supposed to fix the AC and we had to wait another four days until somebody else from another company took care of it. So there was a hiccup in it, but it all got situated in the end. The tech from AC Doc Heating & Cooling was great and the AC's performance since the repair has been good.

When my refrigerator went out, I submitted a claim to American Home Shield. Tech-Tonics, the contractor, had to replace the compressor. They met the expectation. I was out of town, so they even had to wait on me. They came in and took care of everything quicker than expected, and they were very friendly. My fridge has been working properly since they came out. Working with AHS is easy and quick.

My AC went out completely, so we weren’t getting any air into the house. I filed a claim with American Home Shield and I found it to be very difficult. The service provider was supposed to show up one day and he didn’t come. I had to call back several times to get the appointment date solidified. And then, the day they did come, they were supposed to call me ahead of time. They did not call. I kinda feel like I got a run-around on the coverage. I feel like the AC company was up charging. I feel like they were working in cahoots together.

My dishwasher was not working right and the technican came in once and thought that it was one thing, but there were two things wrong with it. So, they replaced them and it’s working fine now. Also, the washing machine was leaking all over my wood floors. We first thought that it was the motor, so he replaced the motor and then, he came back and when he turned it on, it was still leaking. So, it was something else besides that and he replaced that. The problem has been solved and the floors were not damaged. The contractor was very courteous and professional. I would recommend AHS.

The contractor came out quickly after I submitted my claim to American Home Shield online. They were honest and didn't take advantage of us because we had somebody before them who said something was broken. So they checked it and it wasn't broken. They solved the issue within the same day.

There was a lot of condensation up in the attic. One of my kid’s rooms wasn’t getting as cool so we were checking the flow. We wanted to make sure that everything was bundled up and there were no leaks. We made a service request to American Home Shield for our AC. The contractor they sent was amazing. They checked everything and they went above and beyond. They did some additional services as far as certain things that help make the AC run more efficiently. They were in and out. The AC has been going well since.

On August 2, 2019 American Home Shield's AC contractor had deemed our AC in a 4BR rental as 'dead', and needing replacement. On August 8, 2019 when trying to get status of the new AC installation on the phone with AHS, they said they "just now" (6 days later) decided AHS wants a second opinion. The second contractor/opinion was done the next day, on August 9, and also agreed the AC was dead, and needed replacement. Today is August 14, 2019 and after a total of over 60 hours on the phone with them, our tenants STILL HAVE NO AC, and NO status.

This company is a rip off. I’ve paid them for over 2 years, and now I need to use the warranty for a plumber only to find out they don’t have 24 hour resources they work with. Your appointment can be canceled the same day. They conduct business with unreliable sources that cancels a hour or thirty minutes before the scheduled time, and don’t talk about if you took off from work to honor that appointment, I’m here to tell you it’s a lose call. Customer service representatives is very unprofessional. For any major issues you will have to pay out off pocket and they will reimbursed you per they say. The moral over this story is I’ve paid this company over $1600 and can’t get a reliable plumber. Don’t believe the hype. They a BIG RIP OFF....

I called them to check my bathtub faucet. They sent a plumber after 6 days. They took my deductible of $75 before sending a plumber. Plumber from AMPM company came. Spent 2 mins and said faucet cartridge is broken. He said that he will come back after getting additional authorization from American Home Shield for parts. American Home Shield called me and told that faucet issue is covered only if broken as part of normal wear and tear. They didn't agree when I said it's broken when I turned it to get water. On top of that they are not ready to reimburse $75 dollars which I paid for this service because someone diagnosed it already. I have never seen such a horrible company with such a horrible customer care. Never ever go for this home warranty. You will get cheated for sure.

If I could rate them without any stars I would - long story short, a broken A/C on my rental in AZ in June, during a heat wave, took 2 weeks to finally resolve. During that time, I spent hours on the phone with AHS, accused of lying by the representative, transfer and drop, extended hold times while they were "researching". AHS put calls into the vendor but when I called, never had any notes that the vendor called them back or updated them. Never had any notes that the vendor even came out to my rental. I called the vendor myself to escalate. There was no follow up or ownership from AHS when they are the ones contracting with these companies.

The level of service was fantastic in the beginning. They have degraded experience entirely towards the absolute worst. Their call centers are now overseas and every person I spoke with was barely understandable and I am quite adept with English as second language. These Reps can barely be understood. In resolving my Water Heater technicians were repeatedly sent that were not qualified to service tankless heaters. Easy enough to see how that happened considering the language gap. The company is now at the bottom in service regardless what you see online. They will take your money and provide often very slow response if any. I am sorry to post this but BUYER BEWARE!

When you sign up for a service contract they are friendly and you reach the USA. When you call for service there is a good chance you get the Philippines. I find it impossible to understand them. When I finally reach a USA rep. They sound concerned and try their best and do what they can. However most time I hear is they will call me back and assure me of this and never do.

I am so happy we purchased a home warranty on our new home. Shortly after moving in our water heater broke. American Home Shield sent someone right out and had it fixed. It broke again and they had it replaced with a new one in 3 days total. I am very pleased. Jamee

This is the worst experience I've ever had working with a company of any kind. Their customer service sucks, the only people who answer the phones are people who do not speak English or don't speak it well and I have gotten hung up on more times than I can count. It takes them a minimum of 15 minutes just to pull up our account because of the language barrier. I am having to spell each letter of our name and address over and over again and they still get it wrong.

7/31/19 requested service. 8/1/19 technician replaced part. Didn't work. Had AHS do a recall. Unit worked for about 2 hours. Technician did not come back. Had AHS do another recall. 8/5/19 technician had to order another part. Came back 8/6/19 replaced part. Still didn't work. 8/7/19 technician sent an offer to replace. AHS had no report that the unit was DEAD. 8/8/19 Tanya (AHS) Sent email left phone message for Perry Mechanical - no response. 8/9/19 Technician replaced another part still not working. Called technician his reply was to hose it down with water. Did it twice, didn't work. Left 2 messages on technician's phone - no response. 8/9/19 Per Danisha and Clara at AHS "We have to give the contractor 24 to 48 hours to respond". BS. To date (8/14/19) AHS nor Perry Mechanical have returned any calls.

My AC was down on 6/24/2019. I got the service on 6/28. Three weeks later, the AC was done again. The second service came to my home on 7/24. The technician found the compressor was bad and the condenser coil was leaking. Since then, there were so many times back and force to discuss how to fix the problem. I got 2nd and 3rd opinions all pointed the system needs to be replaced. However, I am still waiting for AHS to give me the answer and fix the problem. Here is in Florida, outside temperature is over 90 degree every day. I have been suffering for almost 2 months. It is a terrible experience.

Plumber made repair, left all the trash behind my dishwasher. Never patched hole. I have a raised house and have critters coming in my kitchen. AHS states they can't get a vendor that can repair sheetrock. They use a call center overseas that is so inept that nothing gets done. They don't have any concern for the customer. My next step is to call an attorney, all over a small sheetrock repair. This is ridiculous!!!! Don't waste the money on this company. They will not provide quality service.

I sent in a claim online with American Home Shield, and the contractor sent me a text. It was on a weekend, so they came out on a Monday. The tech was very pleasant and easy to talk to. It was good. I haven't seen any problems with the AC after the service.

We had an air conditioning system that wasn’t working and so we initiated a claim online. I did it on my phone and the website was pretty easy to use. This was on a Thursday and Total Air Care said it would be the following Wednesday until they could come out. On Friday, I called them for an update to see if perhaps they had a cancellation, and they did. They ended up coming out on a Sunday and they fixed it Sunday morning. I had already looked at the situation and suspected that it was the contactor, and I told the technician what I had seen was the problem. He took it apart, checked it and said, “Yup, it’s the contactor.” He had one on his truck and put it in, and he was done in less than an hour. It was a very good experience.

I called AHS over the phone and they were relatively speedy and honest about the amount of time that I would be contacted by the company that was gonna service me. And they were really good with communication and in updating me via text message. The contractor was very polite. He came in, did the work and everything has been fine.

We never knew about American Home Shield when we were in living in my mom’s house. It's highly expensive to replace things and American Home Shield is very helpful. It’s much cheaper to pay a premium for that than it is to replace something. I usually file my claim with American Home Shield over the phone ‘cause online never works. It doesn’t direct me to the correct information and to the correct person. For some odd reason, every time I try to look for my account, it doesn’t access my information even if I’m putting in all my information and the policy information. But when I call in, I like the fact that it’s real fast-paced. Nothing is too difficult to do. I’m glad they know what they’re working with.

I had a refrigerator issue and it was making a horrendous sound. My freezer which is supposed to be frost-free was getting buildups of ice. There were icicles hanging down from that French door freezer. I submitted a claim online to American Home Shield and somebody was out within 48 hours. The tech who came out was phenomenal and timely. He listened, opened the freezer and said what was wrong. He said he would have to go back to American Home Shield because he needed to order a part. I've had this machine serviced three times through AHS and nobody's ever told me what he told me. When the part came in, he came out to do the work. That time, he said that the refrigerator was worked on before but then the previous tech didn't connect something which was why I was having freezer issues. He was very knowledgeable.

When I submitted a claim service with American Home Shield, it was painless. The website was easy to navigate and I just put in a couple pieces of information. But the notification was sort of confusing because I got two of them. It was weird because it said to expect the contractor to contact me within 24 business hours. It is a really strange statement because does that mean one full business day or three whole business days because business hours? But regardless, I got a call in two days, so it was fine. The contractor was a friendly guy. He seemed really knowledgeable, and he was able to chat and inform me. That was definitely what he was doing, which a lot of people don't, so he was great. Overall, I was able to get the work done, and I interacted with a quality contractor.

Our air conditioner was working fine but it was not cooling enough. I called AHS' 1-800 number and spoke with a representative who was able to help. South Cooling was our given contractor and I was given an appointment with a timeframe, but they never showed in that timeframe. They were not informed of the timeframe. The air conditioner is in a rental property. When South Cooling came, somebody opened the door and said everything was fine. South Cooling had to go there a second time.

American Home Shield's online claims process is great. We had an air conditioner repair and I like that the technician was on time, did his job and left. You don’t find that very often anymore these days.

My most recent claim with AHS went well. I just had to call them back because the first time, it didn’t get fixed. But this time, it works well. It was for my fan in my living room. I submitted that claim online and the process was easy. I had a good experience with the contractors as well. They were timely and knowledgeable.

When the guy from the gas company came to turn on my gas, he told me that my spark for my water tank wasn't working and probably needed to be replaced. He was kind of a douche and was mean to me. That time, I figured I'd go through my home warranty so I submitted a claim to American Home Shield. Doing that was super easy. Unlike the guy from the gas company, when AHS' plumbers came, they were super nice and were really informative. The spark wasn't broken and he got it to light right away. They also advised me as I have other things that were right in my house too. I'd recommend AHS to a friend.

I was able to do submit a claim online and the contractor called the next day. So, it was pretty quick. He did a good job fixing the problem. Also, I was with him the whole time, so he did a good job explaining stuff. There aren't any more leaks since the repair. However, I have a claim today but American Home Shield denied it, so I'm very disappointed with that. It’s something that has caused a leak in our ceiling, and they said, “We’re not gonna cover it at all.” It is from my refrigeration lines. They didn't have the installation on there that they should have.

I've filed claims over the phone and online, and I found it very easy. In fact, I've recommended American Home Shield to others. One time, the spigot on the outside of the house was leaking and my plumbing expertise stops when you get to the siding. It needed to go deeper. American Home Shield sent On Time Plumbing and Justin was absolutely incredible. He went above and beyond and was extremely professional. He did everything he could to make sure that we got the problem situated and got the water turned back on before everybody got home. He made it a one-day fix. He even had to drive all over Wichita to get a part.

The AC went out in my second home and I called American Home Shield. The rep was good and someone was sent out within 24 hours, which was perfect. The contractor was excellent. He was very knowledgeable of what he was doing and very thorough. Since the repair, the AC has been working perfectly. We’ve had no problems with the AC unit whatsoever. I’m very satisfied with the experience.

We live in a mobile home park. Last year around June, our AC started blowing warm air. Back then, American Home Shield's contractor came out and they said there was a pinhole leak. They fixed the leak and put more Freon in the AC and called it a day. This year, the AC did the same thing. We submitted a claim again to AHS over the phone. I don't like how I get sent to other countries as I can hardly understand those people. It bothers the heck out of me. Still, the guy they sent from Tru-Way Appliances was really knowledgeable. He told me what it was gonna cost me and I was content with his services. Right now, the AC has been working fine.

American Home Shield has been very good. The air conditioner had some issues and I was very happy with the technician that they sent. He came and fixed it several weeks ago and the air conditioner has been good since.

I filed an air conditioner claim online with American Home Shield. The process was fine. The contractor came out in about a day and he was fine, too.

My recent claim experience was a disaster. I’m probably gonna cancel my warranty with American Home Shield because I’ve had such an issue with my air conditioner. They went out three times and I have a guy coming out today from another company. I’m gonna pay out-of-pocket for it because the first time they came out, they said it was the capacitor. So, they replaced the capacitor and they put Freon in it. I had to pay for the Freon because the warranty doesn’t cover it. A week later, the same issue was happening again. American Home Shield sent out the same guy again, and they said it was the capacitor again. It was the wrong capacitor so when they replaced it with the capacitor again, it started working for about another week. I said, “This is ridiculous. Let me talk to your manager.”

I call American Home Shield when I submit my claims and it’s not difficult at all. The contractors have all been really nice. However, the issue with the refrigerator haven’t been resolved. I had to call the contractor back and have service come out and fix the freezer again. They've been out a couple of times and they've been great but now, water is still leaking into the freezer and it continues to freeze up. It’s the refrigerator and not them. They've done everything they can.

The young man who came for one of the air conditioners was very pleasant. He came and went in a proper fashion. He was friendly and helpful. He got right to working and the air conditioner has worked ever since. We were pleased. When I called it in, the rep from American Home Shield was also very helpful.

Crain's Air Conditioning and Heating was wonderful. They came out, initially, to check the AC out, and then, they sent something back to American Home Shield to get approval. And it was the following week that they came out and they did it. But when they came to do it, it was a one-day thing. The AC unit was leaking on the inside. And they had to change the coil. My experience was awesome.

My AC went out and I submitted a claim to American Home Shield. The first contractor they sent didn't do any work. He said he knew how to fix the issue but then there wasn't any contract. When I called AHS, their reps said that contractor was supposed to fix the problem. However, I don't know how that process goes. The second contractor that came out fixed the issue but then the AC went back out a day or two later. That contractor came back to see what was wrong but then the piece that they needed wasn't there. They came back when they got all the pieces they needed to order and fixed the issue for good.

Everything went smooth with our AC claim with AHS. I've used American Home Shield one time before this. I've had to use them three times the last couple of months. The first experience was in February and it was pretty terrible. But then, this time, everyone has been awesome. They've communicated well, even sent me pictures of the furnace, whatever they were working on, "This is what's going on." So, I've been very happy this time. It's just other things like why a second opinion is needed, but the companies have been awesome.

American Home Shield assigned Appliance 911 to work on the refrigerator, and they were great. Bobby was the technician and he was outstanding. The claims process was easy, but American Home Shield needs to outsource their customer service receptionist to the United States and not overseas. I can’t understand what they’re saying. And because English is not their fist language, they cannot understand me every single time that I call to talk to customer service.

I love American Home Shield! They have been great. My most recent claim was for our AC that wasn't working. I do my claims with them online and navigating through their website is easy. I have no problems. On a normal claim, I'm told to expect the contractors out within three to five days. But when you're doing it in the summer, and the AC went out, I would like them to come within 24 hours. It's very dangerous with the heat in here. When the AC goes out, you can't live without the AC in AZ.

We had a leak in our washing machine and it was really noisy during its spin cycle. It was moving two or three feet every time we spin it. We submitted a claim online to American Home Shield and their process was easy and straightforward. Their contractor, Appliance Solutions, came in a couple of days and did really well. They do high-quality work. We've also had them for another appliance last fall and they did a good job then.

I had a claim with AHS for my electricity in 2016 and I have not been able to resolve that yet. In December of 2016, the electricity went out in my whole house. I called AHS and their techs said that the issue was the main breaker switch and I had to pay for that 'cause they said it wasn't covered. Their tech fixed it on my dime and told me that he would text me the information. Life went on but then AHS is now telling me that my electricity issue wouldn't be covered either because I need the receipt from the tech so that I can mail it in that the issue was fixed.

I did an online claim with American Home Shield for my air conditioner. And then, they said that an air conditioner place would call me within 24 to 48 hours, and it was sooner than that. They called me, they came out, they checked out the air conditioner, said that it needed to be replaced, and they went ahead and replaced it. There were charges that I wasn’t thinking of, but living here in California, things are a little bit different than other states. But all in all, it was a great experience. I was really surprised that everything had gone this smoothly. It’s been very good.

American Home Shield has been great. I had an issue with my air conditioner motor. American Home Shield assigned my case to Service Mechanical of Tidewater and they were great. They were done in an hour. But they had to come back because we had to order the motor. That came after six days. Now, my AC is working.

I submitted a claim for my washing machine over the phone and the AHS representative got it squared away. It was good service, no complaints. The guy they sent knew what the problem was, identified it, got the part, came back, and fixed it, excellent service.

Whenever we wash clothes, the water was coming up through the floor. I called American Home Shield and filed a claim for the washer. The guy who came out was thinking it was a slab water leak. He was supposed to get back in touch with me to schedule another day to come back out to look, but I’ve never heard anything else from him so I haven’t been able to wash my clothes.

I was a good customer for about 2 years (contract# **). I cancelled my last contract without using any of your services, so according to your "if I cancel my agreement after 30 days, and no service has occurred, AHS will refund any portion of the agreement price paid to date." I have been trying to reach out your company and I was told that I should be getting a refund but I still haven't received a penny. It has been a few months now and I'm getting impatient.

It was warm in the house and I panicked and wanted to get my AC fixed right away. I was afraid that it was going to be a big problem and I called American Home Shield. Their contractor came and apparently, the breaker outside by the unit was flipped. It was in good shape. The tech said that he would just give me a service instead and made sure that everything was as it should be.

My dishwasher broke 4 weeks ago, they first scheduled appt with contractor who didn’t work in area. The 2nd contractor came a few days later and said he ordered parts and left. Over a week later he came back and fixed hose and left without dishwasher working. It was left in middle of kitchen. He said it had to dry before we turned it on. Well it never worked. I called the contractor and AHS who said I had to wait until contractor completed work order. Days later I called again to complain and another appt was set up for 8/7. I took off work and mid-day got a text from contractor that he forgot to order parts and not to bother to wait around for him. I called AHS and was told to wait. I still haven’t heard anything a week later. I called AHS and was told they would email company and get back to me. It’s been 4 weeks and I can’t get my dishwasher fixed or get my money back. Linda

AHS lacks coverage of 2 main items needed coverage. After all these years of paying for water softener I now had to purchase it for $600 plus installation. On 8/5 I contacted AHS. Charged $55.64 "administrative fees" to cancel a warranty contract I never purchased from AHS in addition to the $69.32 charged July 19. Tried to speak to supervisor - "all busy". Tried contacting US but only reached Philippines & told "keep trying to call back & maybe reach US". 8/13 I called AHS because my account wasn't showing cancelled. It was not. Speaking w/ Lovely/Philippines and Whitney/Memphis Retention who assured me now that it's cancelled. AHS is HORRIBLE company!!!

American Home Shield is the most common insurance company for home buyers to be talked into at closing. They "claim" that if anything happens to your house in the first year they will fix it. That is an absolute blatant LIE! Please do yourself a favor and make sure you read the full contract before you pay the $900. Any time you call them you are charged a $75 service fee. If you need to call for two things at the same time they will charge you $75 for each item. That pretty much covers the cost of you calling a technician yourself. If the broken item is ANYTHING beyond a simple fix they will quickly point out that your contract does not cover anything beyond basic repair. We have a clogged sink drain. They said an unlicensed plumber who told me he was 24 years old to the house. This guy was very nice but could not figure it out. So he had to come back the second day with a bigger snake (the one he had was from Home Depot).

I am still waiting for my AC to be repaired - going on day 10 with the expected temperature to be 100+ degrees tomorrow. I have been a customer for 15 years and generally have not had issues with AHS and its contractors. This time, however, has not been great. The contractor showed up within two days, and AHS approved a complete replacement of the compressor shortly after. But for some reason, AHS chose to use the slowest shipping method, so it has taken over a week for the part to arrive - and I will still need to wait for a second appointment for the actual repair.

My central A/C stooped working on 8/8/2019. Immediately raised service request and appointment was set up next day. It was great I thought, and this where my nightmare started. Contractor company person came late. This was beyond his 4 hr window. We could not attend due to other priorities. Contractor tech was so rude and totally unapologetic being late when we spoke over the phone. I requested AHS to set up new appointment and took 3 days to set up new contractor appointment. It was set up after 4 days. It's summer and it's hot. I had to call contractor and requested for earlier appointment and they were nice to come on Saturday. They requested authorization for new parts on Saturday after initial inspection but AHS has still has not approved authorization after 3 days.

Run around for over 3 weeks and still no follow up appointment!! We have been waiting for nearly a month to get our AC fixed. After 10 calls we still don't have a date of repair. Living in Louisiana in the 100+ degree heat and each call they either want to transfer us to a different department or say they will call us back. My 70 year old father lives with us and to subject an older person to this heat is almost criminal.

AHS is always quick to respond and send someone out when you file a claim. They were great and easy to use with my dishwasher. But this rating comes from the most recent experience with my air conditioner. They keep sending the same person to look at my air conditioner and they are just band-aid fixes. They fixed the problem of the unit turning on but my house still won't cool. And I am told that everything is fine. I am left with high electric bills and a house that struggles to cool. This is more of an issue with the company they send, but I wish AHS would send someone else. Very frustrating.

AHS worked diligently to provide me with new equipment which I am very pleased with, however, it is disappointing that it went this far and I had to complain publicly before getting a resolution or assistance.

I've had AHS in my primary residence (Tennessee) for 8 years and my rental home in California for 18 years. WAY different experience & it all has to do with the integrity of the contractors. In CA, it's difficult to find a trusty-worthy, reliable contractor (like finding an honest mechanic) so most claims get denied. Contractors know before they arrive that they are getting paid less for a call covered by AHS and walk in looking for a way to get AHS to deny service. No joke, 4 out of 5 times the contractor reports the issue dishonestly, AHS denies coverage, then the contractor gives a quote to do the service directly with them without AHS coverage.

Updated on 08/16/2019: Following the complaint I got email from person, Darika **, saying she is on behalf of AHS. Also she recommended since I have completed the job with my funds, I'm entitled to cash out, as compensation. I agreed, then she offered $200, if I provide receipt of job completed, for which I paid nearly $600, but no info where and how to send it. So once again I'm chasing invisible ghost, who is willing to settle. But I'm out of luck. I can never find him.

I have been a client for 18 years. My entire family have been clients for decades paying fees with few claims if any. In the last 2 months, my sibling was denied her claim for replacement HVAC when her system failed AND my elderly parents on home hospice were denied a water heater claim. Absolutely horrible behavior. I have been paying for this warranty just in case...Now I know it's a fraud. I am canceling my policy and will tell everyone I know to find another provider.

The dial pad on my dryer broke. I called AHS and told whoever it was that I needed service. They just said okay. I’ve been with AHS for 10 to 12 years now and I’ve never had any problem like that. Valleywide Appliance Repair was our given contractor. Their technician was very nice and good. He took care of the issue and ordered another dial pad from Tucson. It came in after a couple of days. We took the old one off because it was cracked and we couldn’t use it. The new one was put in and the dryer is operating perfectly.

The AC wasn't working. The fan was working but the cooler wasn't. I filed a claim and American Home Shield sent somebody out the next day. The technician told me a capacitor had gone out and he had it with him so he fixed it in one visit. He was very professional. I had a couple of things that had to be replaced or fixed, and I've been very happy with the service.

I submitted my claim online for our air conditioner, but then I had to call several times and talk to an associate about it. What we thought was the problem did not cover all the issues with the AC. We got bounced around to several different companies that would not do work on that part of the AC system. They were saying that the parts weren't covered, even though there was a miscommunication between the insurance company and the repair company that were not talking well to each other especially on the AC side.

My boyfriend requested for service over the phone and a couple of days later, a guy from Central Appliance Parts came out. He found the issue and it was quick. It was very simple too.

American Home Shield sent a mechanic to repair the washing machine and he wasn’t able to do it. He was polite but he said it was the water pump and he had to order a part. It took about three weeks and I kept calling to find where it was and when it was coming in. He came and replaced the part. As soon as he left, I washed a load of clothes and it did the exact same thing. If it was the water pump, he should have made sure that the water pump goes all the way through, and that’s what he didn’t do. He also told me it was the detergent that I was using. I have to use a certain phosphate detergent, but we were using the correct detergent. So, it wasn’t that.

We have two compressors in our house, one for upstairs and one for downstairs. The motor burned out on the upstairs compressor which is an outside compressor so I called American Home Shield. They sent out the technician and he confirmed what I knew already. He had a motor on his truck and was able to replace that motor right away. It was all done within a day. I submitted the claim on Monday, and within 24 hours, the company called and set up our appointment.

I submitted a claim over the phone to AHS. The response was immediate and it was great. But I had a claim several years ago, and the phone servers weren’t near as good. They’ve made some improvements and it's much better now. They did great. I got called back from a contractor that same day. One come out that day. I had three claims. And the other, came the next day. Everything has been repaired and operating just fine. The contractors were all good. So, we're very satisfied.

AHS had a guy from Metro Air Condition come out, and literally, he called me and said, “I’m gonna be in your neighborhood this afternoon, if you want to schedule.” So it could not have been better. I was very pleased. This one was pretty amazing because it was the same day. And I was very, very pleased with the people they used.

We moved into our house and submitted a claim to American Home Shield's website to have them change the locks. Navigating their site was pretty simple and their contractor, Pop-A-Lock, contacted us in less than two days. Working with their associate was a phenomenal experience and I would absolutely recommend Pop-A-Lock.

Our dishwasher wasn’t drying and it wasn’t washing properly. I filed a claim over the phone to AHS with a service representative. They were helpful. They took the information, and they did what they had to do to get the contractor involved. And the contractor was prompt in his arrival. But I had to call him. I had to had re-calls because they came, they did one thing, but the dishwasher was still doing the same thing. Eventually, the final contractor who came out, which was from GE, fixed the dishwasher, and right now, the problem looks corrected. What he did, he changed out some parts. And they sent the piece that washes the washer, and then the latch that holds the soap and he changed those things out. And right now, I am satisfied with how it’s washing.

I called the American Home Shield and they set up the appointment with the contractor. They handled everything. The contractor was timely and I was happy with them. I interacted with the owner and he did a good job. He took care of me and he was on his way. He had to repair two ceiling fans for me. One fan had problems with the parts inside of it, and then the outside fan had a bad connection. He took it apart and took the plug apart and fixed that. He was here for about an hour and he was gone. And I’ve been very happy since. Both of the fans are fine now. Everything’s working great.

It’s easy to communicate a claim to AHS. I have a small four-unit apartment complex and one of my tenants was complaining about the air conditioner, so I sent someone over there and they basically said there’s nothing wrong with the unit. The interaction with the contractor was fine. But we're very disappointed that our tenant is not comfortable and there’s nothing they’ll do about it. It’s not him, but I think he knows the limits that American Home Shield puts on things.

I called American Home Shield when my air conditioner wasn't working. They had an automated system and they gave me a timeframe of 72 business hours for the contractor to come out. The contractor came within the time window and he was very friendly. He took care of it, and he was in and out for about half an hour. Everything seems to be working fine after the service. It was a very good experience.

There were some wires in my AC that were burnt, and I went to American Home Shield's website through my account to make a claim for it. There's a link there that you hit and submit the claim, and you get to select which one you need to file a claim for and I selected the AC. The tech that came was on time and was a really nice guy. He was really easy to work with and was able to troubleshoot my problems. He had to contact AHS the first time because he couldn't get it fixed the first time, but then he went back and tried something else, and it worked. He was willing to troubleshoot and that was what I liked about him. Now the AC is back working.

I've made claims to American Home Shield. The first time, the fan went out outside. And then the second time, the circuits next to the fan got burnt, which burnt the outlet. Then this weekend, the whole system froze because the lights next to the fan, which switches the fan on and off, stays stuck, which caused the whole pipeline to freeze. When the AC went down, it affected a lot because I have a newborn and I run my business from the house. Weather Guard contacted me very promptly and I did not wait more than a day. They were very professional. They told me what was happening and they always kept me in the loop. As of now, it’s working good. Hopefully, nothing else happens.

We recently moved to Southeast Texas. We're from Southwest Louisiana, used to the heat, much larger home and high ceilings. The wife was wondering why the air conditioner wasn't getting as cool. She was putting it around 68 degrees in the middle of noon when it’s 90 plus degrees outside. The house wasn't getting to 68. The technician AHS sent called us the day before, saying when he was coming out. And he also called the day he came out, about an hour or two beforehand, letting us know he was on his way. He came back and followed up, and double-checked on it, called me beforehand, and I told him nobody was home. But he said that he didn't need anybody at the house to check the outside unit. He made sure everything was still doing good. He was a very professional guy.

My AC unit upstairs needed Freon. American Home Shield sent a repair guy and he diagnosed it immediately. It was 6:30 in the afternoon and the unit had to be thawed. The repair guy turned it off outside and I turned it off upstairs. He came back first thing the next morning and put the Freon in. There has been no problem since the repair.

My air condition compressor was not coming on at all so the house was not cooling. I reported it online to American Home Shield and that was a very simple process. I made the report on Sunday night at about 10:30 as it was when I noticed the issue happening. The air conditioning people called me at 8:00 the next Monday morning. They were really responsive and fast. The technician looked at the AC and found that the compressor was messed up. He replaced it and the AC is working fine so far.

Our air conditioner is not functioning properly. It doesn’t cool enough and it’s hot outside. I contacted American Home Shield, then they referred me to a person that services air conditioning in my area. They had given me a timeframe, but I had to contact them again. Because I never got a call. But when the contractor arrived, it was good. But my issue was with AHS was that they don’t cover services like they say. I knew I had to pay for Freon, but then, with the parts that had to be ordered, I had to pay extra fee out of my own pocket. And what was the perks in having an insurance? That’s crazy to me, especially when it’s not functioning properly. ‘Cause the whole thing really needs to be replaced ‘cause it’s old and outdated. And it was recommended by the technician that it’d be replaced.