American Home Shield Reviews

When we had a plumbing issue with the dishwasher, I filed a claim with American Home Shield online and it went pretty easy. At first, AHS sent a guy from Sears for the dishwasher and he was nice. He checked and he said the work was more for a plumber, not an appliance issue. So the next time, AHS sent a plumber and he fixed it. AHS just charged one fee.

We called and spoke to an AHS representative about our plumbing and they were wonderful. Also, the people who came by were very professional and courteous. They took care of the issues, and no complaints whatsoever.

We were having issues with our dryer and there was a gigantic noise. I called American Home Shield and customer service was very nice over the phone. They were very generous with their time in helping me figure things out because it was the first time I've ever used the warranty. A guy from Appliance Solutions came and fixed our appliance. He was knowledgeable and knew exactly what the issue was just by me describing it. He verified when he went in and checked it. He had the part in his van. Everything went really well. It was really easy. I'm very happy and satisfied.

I had a problem with my dryer, and R & R came out, replaced something and my dryer worked like it used to. I put it on casual and in the beginning, it would dry the clothes and then it didn't, so I called back within the 60 days. I learned that lesson when a fix didn't work and I didn't call back in time. Anyway, the guy came out, ordered a part, and came back. He said it’s the same one he put in before and his supervisor said he can’t put it in. I didn't understand because I was thinking he would put something different in that would work better. I've filed quite a few claims and this is the only one I’m not happy with. I would have American Home Shield for two years at the end of this year too.

The air conditioner wasn’t running. I called American Home Shield to submit a claim and paid the $75 fee. Then all the rest of the parts and everything they had to do to fix it was covered. It took two days for the tech from Ultimate Plumbing, Heating & AC to come out, which wasn't long, and they were good. It's all working great since the repair and I have no issues. I also have no complaints with American Home Shield and I would recommend it.

Our air conditioner broke on Wednesday and we were told a technician couldn’t come out till Friday. We have been sleeping and living in 85 degree weather for two days at this point so yes I’m already a little ticked but I let it go. Well Friday comes and the technician was supposed to be here between 10-2.... He didn’t show up till 4pm. Then is here for a matter of 3 seconds and tells us it’s a bad compressor and couldn’t be fixed for another week!!!!

We have been customers of American Home Shield for both our homes for about 4 or 5 years now. My dishwasher broke on the 1st of July and I got a mechanic to come take a look by the end of the week. He said there are parts for the 15 year old dishwasher to be ordered and he left. The mechanic's company never called me to set up an appointment for about two weeks after that. So I called back. They said they haven't gotten the parts and they will call back ...I called up the next week hoping that they got the parts...but no. So approximately by the end of July I called up AHS hoping they would give me better answers. They told me that the vendor ordered wrong parts and they would need to order a board and that board is on backorder. This story went on for another two weeks. So by this time we were in Mid August. Almost month and half.

Our air conditioner went on the fritz. AC repair person said it was fine, returned home to soaring internal temps with a 90 year old inside. I did what the Home Shield site stated, restarted the breaker and the compressor’s Freon escaped into atmosphere. Had to move family to motel for a week. Now with replacement parts that are, IMO, dubious, the failure of compressor reoccurred less than 12 days later and am I supposed to just “eat” the situation? This isn’t the way to treat your customers! This is an example of poor quality control at the very best, of can be said about this.

When things are going good, no need to contact them. Its when things are broken and need attention our expectation was simple timely and appropriate repair. Many of the contractors were not good and appeared second rate. We had to request 2nd opinion many times with different diagnosis. Then when asked for the report nothing given. They always were giving excuses on why it is not covered. I was patient as I am not good with repairs, but that last service took 6 calls, second opinions (at charge) and no proper feed back.

Contractor came out fairly quickly. Scheduled an appointment for the next day and no showed. Then calls to tells us it'll be a week before he can install AC because he is waiting on parts? Makes no sense. We live between 3 major cities in the US. Between Houston San Antonio and Austin - someone has an AC that works for our home. Then called AHS for some help and no one knows where the parts are or is even showing they were ever ordered in the system. We're going on day 3 of having heat stress. It's 103 degrees with a 3 year old and 6 year old that has had open heart surgery. No one has any information to tell us about when we're getting our AC installed. Pure incompetency on all levels. I cannot believe the customer service department can't communicate with their own authorization department to let the homeowners know something.

Submitting a claim with American Home Shield appeared to be fairly easy. I did it online and I made a call to have it expedited. American Mech Heating and Air Conditioning came out relatively early, came up with a solution pretty quick and repaired it, gave helpful hints for the future, and now things have never been better.

There was a time when our air conditioning went out and we submitted a claim online to American Home Shield. Their website is very easy to navigate. Their contractor gave me a call but then they got backed up that day because of the rain. Still, they called to let me know everything the entire time. The service provided by the tech who came was good. He checked the Freon and every aspect of the AC to make sure it was working. Everything has been great since then.

I was amazed at how easy it was to submit a claim online with AHS. It was fabulous and within 48 hours, the contractor came out. He was awesome as well. He was quick, to the point, and he knew what he was doing. He did a great job.

Kelly’s Appliance Services came out for the clothes washer that was not working. The service technician said the bearings were no longer at their best. When the service technician came out right away, that was smooth. But the delivery could have been better. They came out the first time and they went as far as having a washing machine on the ground ready to be put in my house, but they decided to just take it back when they saw that I had a different dryer. The professionalism could have been a little better just because we had to reschedule twice. And the second time, I almost felt like they were running behind and they just kinda gave me an excuse saying my washer was broken and they needed to order me a new one. But overall, American Home Shield got the job done so that’s all that matters.

My recent claim went with American Home Shield went good. The freezer was not cooling and the fan was broken. The contractor came out in 3 days and he needed to order parts. After receiving the parts in about a week, I called and scheduled an appointment. The contractor came down and he fixed the issue, and I haven't had any problems since.

I spoke to a representative when I filed a claim and it was good. American Home Shield had Air First Mechanical come out, but since the unit was frozen, they could not complete it all at once. They came back on a Saturday to finish the job and everything was fine. They were a very good repair company and the service was good as well.

We called American Home Shield for something with the pool's pump. We were then told a contractor would come out within 24 to 48 hours. Then Tropical Pool Services came out and did a good job. Everything has been good since then.

I filed a claim with American Home Shield for the air conditioner that just stopped working. I did it over the phone and the rep was great. Then, a contractor was sent out and he was quick. He repaired the unit on the same day. I was impressed by his knowledge and professionalism.

The compressor went out on my AC and A-US Air Conditioning of Texas came out to replace the compressor and some hose. I submitted the claim online and then they called to set up an appointment. American Home Shield's website was easy to maneuver. Since that was on a Friday, they weren’t able to come out until that Monday. But, the contractors were very nice and they explained everything they needed to do. They were courteous and friendly, and they did a good job. Everything has been going well and I’ve had a satisfying experience. The customer service was great. The contractor came out in a timely manner considering the weekend issue. I would recommend AHS.

Everything went smoothly when I filed a claim for my leak issue. The plumber came the next day and the quality of work was good. They were able to complete the repair the same day and everything is working great.

Air Pro Master did everything fine. They came out and fixed my plumbing issue. The faucets were all leaking in a couple of the sinks, a bathtub and a shower. I submitted my claim online to American Home Shield and someone was scheduled right away. They called, scheduled out, came out within a day or two and had it fixed the same day, and it was prompt. They were very kind, professional, and quick.

I file my claims with American Home Shield online and the online process is easy to navigate. Then, on average, a contractor comes out in one to three days depending on schedules and things of that nature. This year, I've done two claims - one was for the air conditioning and the other was for plumbing and both of them were just fine. For the HVAC situation, it was Freon and it was something that AHS doesn't cover so I had to pay the deductible fee plus $325. Overall, though, I would recommend AHS and I have.

I was having problems with the refrigerator, specifically, the icemaker. I submitted a claim to American Home Shield online and the process was very easy. It took the contractor a day to contact me and a couple of days after that, they came out for the initial inspection. It was a good amount of time in terms of getting back to me and scheduling it. They worked around my schedule very, very well. Also, the team that came out did amazing. They were very prompt and very nice. They had to order a part and it took them four more days to call me to reschedule a follow-up. Then, they came back and the icemaker has been working perfectly since.

I went online and did a claim with American Home Shield. Our AC was turning on and it was blowing, but it wasn’t blowing cold air. The AHS website was okay. The problem was they couldn’t send anybody out for a week. We are in a really hot area so I had to call a couple of times and I talked to somebody else to see if I could get somebody sooner. I have a baby so I was really trying to get it fixed because it gets over 100 degrees up here. It was miserable. AHS ended up sending a different company out since the first company couldn’t come sooner.

American Home Shield sent someone out for our AC that wasn’t cooling. It took 11 days for them to come out but I guess they were just that busy. They were very efficient. They diagnosed the problem, took care of it, and they were gone within an hour. Everything’s fine now. American Home Shield did their job.

We had an issue in our condo in Las Vegas, and I was able to go online, and I entered a request. It was super easy. And there was a repair person who contacted me within an hour. And they scheduled to come out the next day and did what they had to do. It was so smooth. I’ve been a customer of American Home Shield for about nine years. I have five different units, and I’ve used them. And I started to think I wasn’t gonna use them as much because it was such a problem trying to reach them to put in an issue. But now that they’ve automated it and it’s online, it’s instant. So, I’m very happy. I have recommended them to several people.

The representative I spoke with was fine. I'm blind and when I had a claim with American Home Shield, I filed it over the phone. The contractor who came out tightened a faucet in the shower. They had also been out before. I know them and it worked out okay.

I've used American Home Shield two or three times and it has all been wonderful. I deal with an agent when I submit a claim and they've been great. Then, they give a timeframe when to expect the contractors and it's always very quickly. Also, I haven't had any problems with the contractors. They've been wonderful. I would tell others that I'm very satisfied with American Home Shield.

I am very disappointed and displeased with American Home Shield's service. I requested Service on June 4, 2019. Someone came out on June 12, 2019 for service on the AC unit. Today is August 22, 2019 and the unit has not been repaired or replaced. I have called several times to speak with someone concerning this matter with no return phone calls. I am at a point that I am seriously thinking of cancelling my policies. An entire summer without AC!! This is not fair. If I wasn't paying my payments they would be calling me every day. I will also be doing a review on the Better Business Bureau.

I have had AHS for years and have been very pleased with them in the past. However, that recently changed. I live in Las Vegas and our air conditioning broke. I called and made a service request. AHS sent out a contractor quickly. However, after the contractor diagnosed the problem and informed AHS of such, AHS failed to respond to the contractor to authorize a repair that is clearly covered under my contract. In the meantime, I had been calling and speaking with AHS regarding why it had been over a week and my a/c had not been fixed. AHS kept blaming the contractor. On 3 occasions I requested that a supervisor return my call. I never received a call. I still am without air and have not had resolution of my problem. This is my worst customer service experience EVER and when my contract is up, I will be looking for a new home warranty company. If I could give AHS a negative star rating I would.

I have been an American Home Shield customer for almost 8 years. I recently moved and had to cancel the policy on my old home. However, I immediately opened a policy at my new address. I understand, there is a cancellation fee but being a loyal customer for nearly a decade should count for something. I made three attempts to talk to a supervisor about possibly waiving the fee. Each time the customer service representative was rude and told me a supervisor was not available. I was eventually told a supervisor would call me back by the end of the day.

If you want to pay for a home warranty and receive no benefits or services, use AHS. What a waste of time/money/effort dealing with this company. I DO NOT recommend. Make sure you record your complaint ID because they keep no record.

I have been trying to get a claim process for over a year. Second air conditioner went out and for each one I had to wait a week to get a service person out to assess. Then they said it would take another two weeks to get parts in and come out and make the repair. Simply not acceptable in the middle of summer in Phoenix. Had to do cash in lieu of repair because there’s no way to be without an air conditioning unit for weeks at a time during the summer. They paid the first one but the second they kept saying they would send a payment and never did. Finally a year later they said they needed a receipt. They never said once they needed a receipt nor did they require a receipt for the first unit. Total scam. I will never, never buy their services again.

This warranty company is a scam. Their customer service line is terrible and they do not solve any problems, just continue to repeat the same answer. They lied about replacing my 20+ year old AC claiming it "works" every time it had a Freon leak. $50-70 a month fee plus $75 service charge per call. Save your money.

We have a new home and all new appliances. We have lived here three years. We are so happy we decided to purchase the Home Shield warranty. We’ve already have more than covered our cost for the year. When we have called American Shield they got us a company that was professional as well as knowledgeable and met with us in a timely manner as well as resolved the problem quickly. We would recommend this service to our family as well as friends. We are so happy that we joined American Shield. It’s well worth the money.

I'm going to be very pragmatic on my comment. My AC got broken and I called AHS. I paid the service fee of 100. Contractor came and said that I needed Freon. AHS only covered 10 dollars per pound. I had to pay 75 dollars per every pound used. Contractor put 2 pounds so I ended up paying 150, plus the service fee of 100. My AC still didn't work. Therefore, I called again AHS. They sent the same contractor who now found out that I had a leakage and that the whole fix, after deducting what AHS covered, would cost me 1800 dollars. Amount which would come out of my pocket. I was also given option 2, to replace whole unit for 6000 dollars at my expense. AHS would cover 600 or 700 of such repair.

I've now tried 3 times and waited 20+ days to have my a/c serviced and now found out they have increased my monthly rate by 30% but online they show my old rate. Every time you call in expect 30-60 minutes of hold time and talk to someone offshore. Stay away and look elsewhere!!!

I set up an appointment for a plumbing issue and I referred it to my property manager so that they could take care of it. My property manager talked to and dealt with the contractor and the problem is now taken care of. The tenant is happy, so everything is fine.

My air conditioner was not blowing cold air. There was a capacitor that was fried. A few days after I made a claim with American Home Shield, a contractor came out. They were good and they took care of everything on the same day. This is the third time I've used this contractor - one time through the warranty and one time independently. They are probably the best service provider I've had through American Home Shield.

My air conditioning unit wasn’t working. I called American Home Shield about it and within that day, a contractor came out. He was very friendly. He was in and out within an hour and 30. That claim was fine overall.

My air conditioner stopped producing cold air. And the people that American Home Shield chose to come and help me were very responsive. They came out within an hour after I filed a claim. It was really pretty good. The service guy found some bad wiring and he fixed it, and the air conditioner’s been working great ever since. The way I submit a claim with AHS depends on the level of seriousness. If it’s something that is not too urgent, I could do it online. And if it’s something that’s urgent, I’ll call American Home Shield and do it on the phone. Their reps are very helpful usually. I’ve never had a problem. I recommend American Home Shield highly. They did their job and it was a good job.

When I had a clogged drain, I filed a claim online and all for being my first time, it was easy, but I already know the process because I’m also a contractor for American Home Shield. The contractors were good. They came out, did what they were gonna do and fixed the problem. They told me what they fixed, and it’s been completely taken care of since.

I've had several subcontractors for American Home Shield in the last year. Changing Winds was sent and James, who was a one-man operation, came out. And he replaced our condensation pump after it stopped working. The line was clogged, the tray's filled with water, and then broke through the ceiling into the living room. I actually called American Home Shield to say, "You can send that guy to my house any time." He was spectacular. And that's the third different sub we had to come and try to fix this problem over the last two and half years, and he was the only one who figured it out and got it done. And he was here for so long. He worked so hard, kept trying things to figure it out, and if that didn't work, he’d say, "Well, let's try this."

I submitted a claim online to American Home Shield for the pool and the process worked great. The contractor came out for service within a day or two at the most and they did a great job. The gentleman who came out looked, quickly analyzed the problem and it was fixed. It has been fine since. I have been recommending AHS to friends.

I set up a claim for my garbage disposal and a knowledgeable guy came out. He had to replace the unit and it took him about 45 minutes. He was very good and professional and I was pleased because this was one of the first times with American Home Shield that a really good contractor came out.

I would highly recommend American Home Shield, and I’ve had no problems with it since I’ve been in my home for a month and a half. And sadly, I’ve used them more than I needed to use them since I’ve been in the home. But they’ve been great. I’ve had two AC units installed, and some electrician work as well. And I’ve done both online, in the app, and over the phone. They give me a notice as when to expect the contractors. I had an air conditioning condenser that went out, and I called in the claim with AHS. I used the 1-800 number. The contractor from Mel’s Preventive Maintenance came out and replaced it. The guy was great.

The technician from Happy Bear did a real good job. He got out early the very next morning so he got back to me really fast. The AC technically didn't need repairs so he didn't have to do anything but to put in a little bit of Freon. He was excellent.

It used to be easy to file a claim with American Home Shield, but it’s hard to get in contact with them now, unless you call late at night or early in the morning. During the day, it’s 45 minutes to an hour of waiting for someone to pick up. Still, I never had a problem. They always say that the contractor will contact you within 24 hours and normally, it’s quicker than that. When the temperature with my freezer was not the same, the contractor fixed it right away. It was a fan motor, so he installed that and so far, so good.

I filed my claim with AHS yesterday at 1 o’clock, and the contractors are coming out tomorrow. Initially Express Heating went out to do my ac and they're all good. The contractor was very nice. He took his time and tried to be as thorough as he could. But this follow-up is of the same issue. Initially my ac was fixed. The air conditioning came back on. But there’s an issue in the same general area, so I don't know if it was a long term fix. Nevertheless, the overall experience was positive. I’d definitely recommend American Home Shield.

My air conditioning unit wasn’t going well and so I submitted the claim to American Home Shield over the telephone. Everything was just wonderful. They gave me excellent service and the contractor will come back in six months to service the unit.

The ice maker broke recently, and Glyn's Appliance came and replaced it. It was easy-breezy. I submitted the claim online and navigating through the American Home Shield website was wonderful. Great service, they get it done quickly and I recommend them to everybody.

American Home Shield did everything they said they were gonna do. I did a claim with them when our pipe overflowed. When I turned the water on, it overflowed and flooded in the bottom of the sink. The pipe needed to be cleaned out. When I did the claim online and put in my name, it autopopulated my old address and I didn’t catch that. Other than that mistake, the process was fine. Boldt’s Plumbing & Heating was sent out and they came as anticipated. They cleaned out the pipe. It's been good since then. I’d recommend American Home Shield.

I had an 80 gallon water heater that was piped into my geothermal. It went out and I submitted a job request. AHS wanted to replace it with a 50 gallon instead of the 80. I needed the same water heater so I was told I could pay and have the 80 installed and receive a pay out for what they would cover. I went ahead and had it done. My first call to AHS the associate took my info and said I would receive an offer via email within 7 business days. Weeks later call #2. I call as they haven't got back with me. AHS associate said they were just waiting on me to send an invoice (which was never communicated). I hung up and emailed said invoice.

The spring on my garage door broke, and a car was stuck in the garage. I contacted American Home Shield, and the garage door repair company phoned me shortly thereafter (much to my relief). The communication was excellent and they did the repair by early afternoon. When the door contractor called me he told me they always repair both springs if they can, and he gave me favorable pricing to do so as it would save money in the long run. Everything was done quickly and effectively and for a lot less money than I would have paid without the warranty. I am very pleased!

My air-conditioning went out the beginning of June, it is now late August and still has not been repaired. I have been lied to by both AHS and the contractors that they have sent out. They should be replacing my system but instead want to retrofit the incorrect part as a solution. NOT ACCEPTABLE!!!

I've been an American Home Shield member for years, and will be in the future because they do a great job. My home warranty has been so worth the price, and their customer service is top notch. The only issue has been with some of the repair companies that they contract with. Through the years I've had maybe 2 bad experiences with repair companies being flaky and/or not completing things in a timely manner. Both times I contacted American Home Shield customer service, and they were awesome. The company that never called me back did after I spoke to an American Home Shield customer service representative. I highly recommend this company.

Only choosing 1 star because 0 wasn't able to be chosen. AC Issue began on 6/7, was completely patient understanding it would take time to get out and get resolved. While waiting, 2nd zone went out, leaving without any zones working in the dead of summer. Initially after placing call for 2nd zone, was told it would be 3 weeks to get done. Called AHS at which point I talked to the only positive on this voyage - she teamed the work with the same company that was coming to fix the first unit. Hurray, right? 2nd unit had to have fan replacement - so parts took weeks to get in and then return visit was scheduled, so continued running one unit the entire time. Finally the 2nd unit got fixed - but at the same time the first went down again.

I've had AHS warranty for several years and has been a decent experience. This last time though really upset me. In June of this year (2019), my heat pump went out and they contacted the local heat and air company. Service call was performed of which I paid for. It was determined that I needed a new compressor that AHS would pay for and install. I was good with that except for the fact they will only pay for $10 per pound of freon. Well, it takes about 10 pounds of freon and the heat and air company charges $120 per pound (A Huge Ripoff!!). They won't budge on their price. Since I am in the process of selling my home, I was in no hurry to get this repaired (house was empty). I asked the heat and air company to hold the ticket open until I found a buyer, said he would.

I’m a real estate agent and I buy for my buyers American Home Shield warranties. I have a to-go person there and when we had a heat pump that was leaking, I contacted him. He did the arrangement and it was smooth and perfect. Because of the second damages on the floor, I got an expedite work order. The first company tried to get me over but it did not work. It was kind of odd. We then got the Four Seasons and they immediately came over and fixed the problem. It was perfect. I’m really glad I’m working with American Home Shield.

This company does not provide the services it promises and is fraudulent. On 7/31/19, my husband and I put in a ticket, because our AC was not working. On 8/2/19, a contractor came to the house, and admitted there was a problem with the inside unit, but he refused to work, when he saw the cover on the outside unit was cracked. He left. I called AHS immediately, and they marked the case as urgent. I shared that I had brain surgery in May and my dog is epileptic, and we could not do without the air in the heat and humidity of Chicago. I never heard back from them on 8/3/19. On 8/5/19, I called again, and I was promised a phone call back that same day. That did not happen. I called on 8/7/19, cancelled our warranty for the next year and requested the $75 service fee be refunded. The woman asked, if they could get someone out to fix our AC, if I would consider staying with AHS - that should have happened anyways.

I've had AHS for several years now, and this is the second time I've used them for my new (YEP, NEW / three-year-old) AC system, and they've been great! The blower motor became frozen and needed to be replaced, on a weekend. I had two different companies come out to diagnose it, and they both gave the same conclusion; however, their fees for a weekend replacement were exorbitant! The part was still under warranty, but the labor, nope! I figured I could ride it out for a day or two and then deal with it on Monday.

I recently signed in for the home warranty with this company. Their customer service representatives are RUDE & Unprofessional. DON'T TRUST THIS COMPANY. My water heater got leaks and When I called this guys, they charged me 100$ for a plumber visit and then he identified that we need to replace the water heater. After that they made us wait more than a week with no response. When we called them to check none of the representatives responded with correct information. They told all false information. When we asked to transfer to the supervisor they were disconnecting the call. We were struggling to fix the leaking water heater and we told we want cancel the contract because of their unprofessional response. They told that they won't refund us full. They will deduct 100$ from us. They are horrible. I am planning to sue them.

Our air conditioning unit went out and American Home Shield got a person who came in and fixed it. But the AC went out again. I looked online and AHS had assigned the same person to do it again. But the person never received the notification. I had him come out anyway, on my own, because I needed the AC right then. It was my birthday and it was 104 degrees out. And then we saw that American Home Shield had switched my service request to another vendor. I just canceled that and paid for the service myself. But I was okay with it because I wanted it. It was an emergency because I didn't wanna sit in 104-degree weather after my birthday. The electronic service is wonderful although in terms of doing things online, there was a glitch there.

I called the number for American Home Shield and told them what my issue was. They said Al Farnam Maintenance would come out. The guy came to check my air conditioning because it wasn’t cooling the upstairs. He made sure that it was not an issue with the air conditioning unit itself. There wasn’t anything he could do to fix the issue. There's nothing wrong with my unit. It's just isn't big enough for my home. So, he made suggestions as to what could be done to fix that. He was very professional, thorough, and he answered all my questions. He gave me suggestions when I asked. It was overall a good experience. I got questions answered that I was concerned about. American Home Shield is very efficient and I'm very satisfied with the way everything gets handled.

There was a leak under our kitchen fridge and it was creating water hazard in the kitchen. I submitted a claim for it online -- as I always do things with American Home Shield. It was so much easier. Allen Appliance Services, the contractor, took two or three days to come out, but I wasn’t concerned. It was not an emergency. They were excellent, and they knew what was going on and what the fix was going to be -- it’s a very popular model of the fridge. Then, they were very detailed into what was going to happen and I followed their instructions. Everything worked out fine when they finally got the part in, which took another week. Their service and the copay, however, can get cheaper.

Everything has been pretty smooth every time I made a request with American Home Shield. I really appreciate it. When we had a leak in our garbage disposal, I made a claim online and the process was pretty straightforward. In a day or two, their contractor Flowright Plumbing came out and fixed the problem in 30 minutes. The work was great. It was easy and fast.

My experience with American Home Shield has been good. When we had a leaking faucet, the contractor responded within 24 hours like they were supposed to and we didn’t have any complaint. They came in about three days and were on time. They did a good job and they fixed the issue in 20 minutes.

For my first claim, I submitted it over the phone. Then the second one, when the contractor had to come back out, I did it online -- sometimes, the option that I’m looking for, may not be there, though. The problem I had with my air conditioner was that it was leaking and that wasn’t an option that I could select. So, I called it in. It took the contractor a day or two to call me, and they were great. My AC now works great. I would definitely recommend American Home Shield.

The claim with American Home Shield where Hazelett Appliance Service came was quite simple. One gentleman came by and took the dishwasher apart because it needed a thorough cleaning for its dial to work again. It was stuck and I didn’t wanna break it. The gentleman fixed that up real quick so I was pretty satisfied. The experience was nice and easy and I didn’t have any kinda issues. For the dryer, he had special ordered a part which is a little switch for it. It took like a week to get in, but otherwise, it was like a two-minute fix as well. The Hazelett guy was in and out relatively fast for everything that was throwing me off a little bit.

We had a damaged water heater. It was leaking a little bit, but there was no hot water in there. I went online and filed a claim with American Home Shield. It was very easy. I filed it on Sunday night, and Atlantic Highland Plumbing came on Tuesday. The contractors were very good and very friendly. I was impressed with their knowledge and friendliness. They did whatever they needed to do and they were out pretty fast.

We've had our home warranty with American Home Shield since we moved in the house in 2012. We usually call in our claims and sometimes, we get a recording but if I talk to somebody and I have any questions or anything, they are very helpful. We've had claims for the pool several times over the last two years and they’ve been sending Blue Pool who are excellent. Anybody AHS has ever sent has been really good and finds the problem right away. And we haven't had any problems with the things they fixed. I've been very satisfied with AHS. As a matter of fact, we just renewed up for another year.

A Wisdom Electric came out for the electrical conduit to my air conditioning unit but because of my interaction with the contractor and the situation, I have considered going back to Fidelity National Home Warranty. That’s the company that I had prior to American Home Shield. I went with American Home Shield because you’re not locked in to a contract and it was cheaper. But the contractor from A Wisdom Electric wasn't the most professional person. We went up on the roof to look at my air conditioning unit is and he insisted that the problem was caused by somebody actually pulling my conduit out instead of acknowledging that this was a problem. But I didn't feel like somebody had maliciously stepped on the conduit to pull the wires out.

Our air conditioning unit had a problem and it was something to do with the cooling at the top. The guy who came was very good because he was very persistent. He was really trying to problem-solve everything and he had to come three times before he could figure out the problem. Finally, he realized he had to order a part, but he didn’t give up. He was very professional and he stayed in touch with us too. It is very hot here and he knew that. All in all, the guy was wonderful and American Home Shield's process was very easy.

When our AC wasn't working at all, we filed a claim with American Home Shield online then HD Services came to our home the next day. They were timely and they were able to take care of the issue. They did a good job.

The air condition was not working so we filed a claim with American Home Shield on the phone. United Air Temp came out and everything was fine.

The fan wasn’t working so I went online to file a service request claim with American Home Shield. Multiple Services Inc came out the next day and those guys were fine. They replaced the capacitor and the lower motor and that was it. It was done in one visit and the fan has been great since the repair.

We have two AC units and we had an issue with the one upstairs. It was not blowing very cold and I submitted an online claim with AHS to have it fixed. The tech they sent out was good. He explained to me that it had been really hot out at the time and that the unit was just gonna run all day but it was not gonna cool the house. Also, it's an old unit and it's not efficient. But I still paid the $75 fee.

Our built-in microwave stopped working and we filed a claim with American Home Shield to get a technician to come see it. I usually submit claims online and the online system seems fine. The tech then came out, took a look at the microwave, and realized there was a fuse that had to be ordered and replaced. He ordered it and the part arrived a couple of days later. But to get a tech to come back out took some time. We had to wait about a week and I had to call AHS and have someone reach out to me to schedule a time. Other than that, the microwave is fine and it's working as normal.

Filed my service request on 08/14/2019 for broken air conditioner. Contractor promptly came on 15th morning and diagnosed the problem. Today is 08/20/2019 4PM. Still no resolution. It's Arizona with current temperatures in 110-114F range. AHS authorization department is still sitting on it. Every call to customer service is routed to an agent who can barely put together a sentence of English. One agent will say the request is approved, I will then call contractor who will say it's not approved. I will then call AHS again and they will say it is indeed not approved but they are waiting for authorization department and I am not allowed to talk to that department.

Had American Home Shield on 2 homes I owned. I sold one and tried to have it cancel multiple times over a 9 month period and the only way if finally canceled was by canceling my credit card. Second, I tried to use my warranty on another home to fix my AC. I was told it was going to take 3 weeks, so I canceled this the following week (again, the only way to get it canceled was to cancel the payment on my credit card). So for the first house, they owed me a credit which I never received. Now they are calling me daily to get payment on the dwelling I still own, I explained to them I would be happy to continue the service if they apply the credit they owe me for the one they collected for 9 months that I didn't own. Then they say they will connect me to the next level of customer service, I tell them the situation and then they say, "I'm going to put you on a brief hold to review your notes" and then I get disconnected. This has happened over 10 times.

I needed to have my air conditioner repaired. I paid my $100 service call fee and then am now getting hit with $325 in extra charges. They are supposed to cover $10 per pound of refrigerant but covered $0 and they are charging $125 because the coil inside the air conditioner isn’t out in the open. When I signed up they told me all labor was covered. There was just some things like refrigerant that was not covered. I wish I had never went with this company. I will be looking for much better coverage in the future.

My AC went out on a Sunday evening. Put in service request first thing Monday morning and service was scheduled for Wednesday afternoon. I asked AHS if I could use different company or expedite service call and was told the temp of the house had to be at least 105 degrees in order to make a scheduling change. Didn't matter that I have two younger daughters and a small dog that would have to endure house temperatures in the mid-90s. The following day my service request was mysteriously cancelled in their system and AHS couldn't tell me why it happened. They were going to have to reschedule service which would mean a longer amount of time without AC in my home. The customer service is poor at best and the concern for the people they serve seems almost non-existent. In the future if I buy a home I will be asking for a home warranty through a different company.

On July 23rd I notice my HVAC unit was leaking and causing water damage to my property. I contacted American Home Shield and an AC tech was sent over. AC tech told my tenants that if it leaks again I should call a plumber. Of course it leaked again! On August 13th I called American Home Shield again. They put me in touch with Flow Right Plumbing. The first day, Flow Right didn't show up at all. The second day they didn't come at all. By the third day, I received a call from my neighbor saying that they had a notice on their door from Flow Right Plumbing with my name on it. Idiots went to the wrong house.

Decent service if you never experience a problem, but I have spent multiple hours (over 5 separate phone calls) with customer service, hearing the same prompts repeated to me over and over again, refusing to let me speak with a supervisor with no resolution of the problem. What is the problem I am trying to resolve? Over a month ago I requested service for my water heater. The technician they sent out arrived an hour late and HIGH (very strong smell of ** on him). He was extremely unprofessional, and all he did to attempt to repair the water heater was drain it and refill it (which I had done by myself), and then submit a request for replacing the water heater.

Hi I am not sure if anyone will see or read this, but I wanted to send a thank you to Mark whose employee # is **. I live in Texas and it gets really hot in the summer. Mark worked really hard to find a contractor who could service a property that my elderly mom lives in. I just want to send a big thank.

I contacted AHS and requested a service to fix my AC. They assigned me a contractor who is supposed to contact me in 24 hours. I was never contacted till I called them after 2 days and I was told that they are fully booked for 2 weeks and should ask AHS to assign a different contractor! I called AHS and they said they need to contact the original contractor and confirm it. AHS that I should call them back till get the first contractor online and find another one!!! I spent 2 X 30 minutes online and still is not res albeit that I had already paid $75! Why should I waste my time and chase AHS and subcontractor? What is the purpose of having AHS?

It’s been 2 months since a plumbing company came to make a repair. I’ve called the service department every week at least twice a week since the repair was made because they can’t get anyone to come fix our drywall. After talking to 5 different people in the customer service department here and being on hold for an hour still have a hole in my wall and no one coming to fix it. This company is not worth the money we paid for a warranty.

As a long time American Home Shield (AHS) customer, I were disappointed with the treatment I received on a recent claim for HVAC work. The vendor who responded was rude and did not fix the problem. I contacted AHS and was told the repair was not covered because the issue was not “normal wear and tear”. I pointed out the language in the contract that provides coverage in addition to normal wear and tear, including improper repairs. The AHS representative refused to acknowledge this. After speaking to several other AHS employees, I finally spoke to an employee who acknowledged the additional coverage but stated it do not apply in my situation because the improper repair was not to a covered item, even the item is clearly covered in the contract.

A piece on our air conditioning blew out and my sister submitted the claim online. The contractor wasn’t supposed to get here until Monday or Tuesday but he was able to come on that Friday. It was perfect because the upstairs gets really hot. We appreciated him coming early. He was wonderful and very pleasant. Our air conditioner downstairs went out before the top one did and he was the same one who came. We’re quite pleased with American Home Shield and when I hear people say that they don’t like AHS, I would think why. We’ve been with AHS for a while and we’ve never had any issues, so they should keep up the good work.

I made a claim on my air conditioner over the phone as there was an issue with the compressor. The American Home Shield reps I dealt with were wonderful. The service contractors were great, except they tore my door going into my attic. They took off the whole siding. They supposedly repaired it, but it was not to where it was before. Nevertheless, since the repair the unit performs still wonderfully.

My air conditioning quit and we called American Home Shield who set us up with an appointment with a contractor. They came out the next morning and took care of the problem right away. The technician was very polite. He came right in and started checking things out. And he wasn’t here very long. He just had to recharge the air conditioner, It’s working fine right now.

American Home Shield sent a contractor who came out a few times. My dishwasher leaked, they fixed the leak, then there was a different leak and they fixed it. There were different leaks fixed like three times. And then, a couple of days later, there was a leak, and we were all dumbfounded because they changed pretty much everything and it's a very basic dishwasher. So I had requested them to come back out, and that was when American Home Shield sent a different company out. And I wasn't able to stay home. My wife was there and I'm the one who's followed through with everything that's been done from the beginning. So, the guy checked everything, looked at everything around the dishwasher, and there were no leaks. It's just periodic when it leaks. So, at that point, I just threw my hands up and said, "All right. Well, it hasn't leaked again yet." And it's going on a week and a half now, so hopefully it doesn't happen again.

I made a service request with American Home Shield for our water heater. Because I had questions on coverage, I called this claim in and customer service was excellent. The same can be said about the contractor who came out. They texted and emailed. There was a delay in my work schedule so I left a voicemail for them. Everything was taken care of kinda behind the scenes. Since the repair, the water heater has been working.

There was a time when I was having issues with my microwave. I called American Home Shield and asked if they could send a technician out to check my fuse box. Initially, I thought the problem was a fuse or a short. AHS sent the contractor they reached out to and their tech came out. He was at my place the next day and he was a super nice guy and he looked at everything. He even went outside. After which, he told me that the problem was not from there and said that he would look at some other things.

We had a toilet that wasn’t working. I filed a claim with American Home Shield online and it was easy. Long & Burton Plumbing came out and they exceeded my expectations. They were able to rectify the issue. The tech told me that some parts needed to be replaced and he addressed a leaky part. It was my first experience with American Home Shield and I was delighted by the improvement over my previous carrier.

Splash Pool Care came out to service my request and did a great job. It was very simple to submit my claim online with American Home Shield. They said the contractor would call within 24 to 48 hours and they did. Then the contractor was out within a day or two after that. We just had to schedule a time that worked for both of us. He was very prompt and personable, and he was in and out in two hours. It was awesome. But the pool motor that was replaced is kinda acting up now. It's making this weird noise. The guy said it might be the bearing going bad but it's a brand-new motor. But Splash Pool Care just hasn't come back out. I was gonna call them back.

We had an air conditioning problem where our condenser went out. It stopped working three weeks prior to me reaching out to American Home Shield, and a technician came out and fixed it. It broke again a week later, and it took about another week to get it fixed. Since they replaced the condenser, it's been working perfectly. It would've been nice if initially they would've fixed it correctly instead of it blowing up and being without air conditioning in Texas for two weeks. But once they figured out the real problem and it did blow up, then they fixed it just fine.

My claim with the air conditioning went really well. American Home Shield was really prompt and got everything done and got us the loan so we can pay it out with no interest. I usually try to submit everything online. The only thing I don't like about it is it doesn't have everything that could go wrong. But my AC issue was more generic, which was good. You could just put air conditioning, you didn't have to be so specific. Some of those like on the plumbing needs to know the specific issue. The last thing I did was the plumbing. We called. It really didn't have a good category, so I just had to pick leak.

I was very pleased with my first repair request. We submitted the claim online through the American Home Shield dashboard and it was very easy. The contractors were also on time and very professional. It was great service. On another experience I'm working on right now though, the experience has been terrible. We've been without a refrigerator since August 4th and the parts did not get ordered in time until I followed up five times. I finally found out that the parts were never ordered until last week. I called today and parts are still on order. They said it would be another five to seven days at least. American Home Shield is saying it was with the contractor, and the contractor says it was American Home Shield. I don’t know who to believe.

I've had AHS for a long time. Sometimes, I have some mishaps in the billing. My payments are sometimes late because I'm on disability. Recently, when I went to submit my claim, they said that I still had a past due balance of $50 but I told them that I just paid that. Other than that, I haven't had any trouble with them. The blower motor of our AC went out. I called AHS and I was told to expect the contractors to come out within 24 hours. I heard from Comfort King the next morning and the service they provided was great. So far, the air conditioner has been working well since the repair.

We submitted a claim for our refrigerator online and it's easy. The company was very professional and helpful too. They respected the time they gave us, so they were prompt. However, when the fridge kept on leaking, I was disappointed the fix didn’t work and they had to come out a second time. We had to call American Home Shield back because I’m not very familiar with the website and we had a hard time finding that it was an existing claim, but we found it. The company was then able to fix the problem. It’s been a couple of weeks and everything is working as of now.

We had an awesome experience submitting a claim with American Home Shield. The AC was not cooling and we did it online. We were told to expect the contractor the next day and Next Generation Air Conditioning and Heating did come out then. It was perfect. It was also wonderful dealing with them. I would highly recommend American Home Shield. The experience was easy, professional and efficient overall.

We've had the same problem every year for five years and it seemed like every year, we're constantly recharging the AC and it always has a leak, and it's annoying. There's a leak, and all they do is they keep putting Band-Aids on it. They just tell us it's low on refrigerant. And then, we ended up having to call them at least once or twice a year. American Home Shield won't pay to find the leak. It's cheaper for them to just have us do the refrigerant, but not for me.

We're living in an older home and it's gonna take some major revisions. We usually call American Home Shield and the contractors they've sent have been good. A year ago, or so, we had a ceiling fan replaced. We also had someone take a look at a switch. We also submitted a claim for the ductwork which was something AHS could not repair. Still, everything that we have done has been great.

The reps on the phone did very well when I filed a claim for my air conditioner. Also, the contractor that came was very prompt and communicated well. They were excellent. However, based on other services I’ve had, it’s difficult to understand sometimes how American Home Shield can restrict certain types of services outside the contract. That’s a judgment issue. They often construe the language of their contract narrowly against the homeowner.

I submitted a claim online to American Home Shield for my drainage that was leaking. Navigating their site was fine. They sent their contractor R-Mech Heating, Cooling, and Plumbing and though the tech was a little late, it wasn't a big deal. He had to snake a line through and since then I've had no problems. Overall, I had a great experience with AHS.

I had an issue with the refrigerator and AHS sent out David’s Appliance Service to repair it. But the refrigerator was over 32 years old and they could not repair it. So it was up to me to go buy a new one. I also had a company out for American Home Shield last week for the ceiling fan and they did some electric work. When I have a claim, I usually submit it over the phone and within a couple of business days, the contractors come out for the service. And the ones who came here seemed to be professional.

Our microwave had some moisture getting into it which shorted out the keypad. We submitted a claim online to American Home Shield. Their contractor called and scheduled but it took them a week to 10 days before they came out. The first time the tech came, he replaced the keypad and the issue happened again. He came out again and found out where the moisture was coming from and fixed that. Now, we're letting the microwave dry out and see if it'll work properly on its own. Thus far, trying to get AHS on the phone has been horrible. Every time I call, it's either 30 or 45 minutes trying to get an operator.

Our refrigerator wasn’t staying cold and something was out in the motherboard. I went online to submit a claim with AHS and it was easy. The contractors who came out were also really good. It took them about an hour to finish the repair and since then, the refrigerator's performance has been good..

I would recommend American Home Shield. I have not had any bad experiences with it. Recently, I called them for my air conditioner that had stopped cooling. They sent somebody out here and the person came right on. He was one of the better contractors that I have dealt with. He was very polite. He was very professional and he seemed to know what he was doing. He went right out there and got it fixed. He came back to the door and told me what it was. I signed the bill and he left. I got cool air and that's all you care with this 100-degree weather.

My air conditioner stopped cooling and I submitted a claim for its repair on the American Home Shield app. Doing that was very easy and I was told that their contractor should contact me within 24 to 48 hours. Though the AC would work while their techs from Total Air Care, two hours later, the AC would stop working. They had to come back out three different times and the longest it would take for them to get back was a week. A different technician came each time too and each tech had set it to something different. Total Air Car added freon and replaced the fan motor. Even so, I ended up having to replace the inner breaker. The AC has been working since then.

The fan of our air conditioner outside unit wasn't spinning, so the house was hot. I went online and submitted a claim to American Home Shield. It was pretty easy and simple to do. Then the contractor called me that night to set up an appointment, and they came out on Thursday, but they were coming from Jacksonville, which is about two hours from us. But they were very nice. It was a very simple fix, and tech explained everything that they did and walked us through step-by-step. They diagnosed the problem, then made sure there wasn't anything else wrong, and replaced the part. Everything has been great. When we had our sewer backed up to our septic and had to get pumped out, everything was extremely simple. I went online, submitted everything, and got a call back within less than 24 hours from a vendor. So far, it's been awesome with American Home Shield. All the vendors we've had have explained what they were doing.

I reported an issue with my air conditioner online and the American Home Shield site was very easy to deal with. It was a couple of days before the contractor came out, but they called me right away and I was familiar with the gentleman who came since he had been here before to work on my air conditioner. He was also familiar with the AC and he took care of it very expeditiously. He checked everything out before he left and it seems to be fine now.

Our air conditioner was not working. What we would do was to go out and reset it. When you reset it, the fan was having a hard time getting off dead-center. A starter capacitor had gone non-capacitated. We’ve used Trinity Heating forever. We’ve lived in the house for about 20 years, and we’ve used them since we’ve been there. We did not realize we could use American Home Shield to pay for them coming out, so we were stunned, amazed, and chagrined because we didn’t know about it 20 years ago. It was kind of like a win-win for us.

My recent claim went with American Home Shield went very well. The blower fan wasn’t kicking on so it wasn’t cooling the house. They found out that it was worn and old. It was 30 years old. The temperatures were 116 degrees with high humidity and they solved it within two business days. They replaced it very quickly. American Home Shield didn't give us any kind of nonsense about not kicking it back ‘cause it is wear and tear. It was fixed and it was during the hottest time we have lived out here so I was pleased with it. Prior to this claim, American Home Shield was also on my previous claims for the air conditioner, the hot water heater and some minor plumbing stuff. I’m very pleased with the service.

The air conditioner didn't work and was creating noise. We submitted a claim on the phone with AHS and their rep was very kind and polite. They sent out a tech from Island Breeze HVAC and he recognized the problem. He told me that he fixed it up and the service was good. The AC's performance has also been good since the repair.

American Home Shield sent All Hours Emergency Plumbing for the garbage disposal that was leaking. I called AHS and submitted the claim. The first people that came out tried to rip me off. The contractor said he found something in there and AHS wouldn’t cover it, but he would put it in for a certain amount of money. So, I told him to hit the road. In my eyes, he wasn’t going by protocol and he wasn’t trustworthy to me. I called AHS back again, and they sent somebody else out and he repaired it. He said, “It’s shut from just typical wear and tear.” The other guy said he found something in there like a resealable plastic bag and if that hits the garbage disposal, it would disintegrate. He tried to say that bounced around in there and caused holes.

I called American Home Shield to submit a claim for the microwave and the rep gave me the number for Whirlpool. I was told they would be out the next day but I never heard from Whirlpool. So, I called them and it turned out fine. When the guy came out, he called me 30 minutes in advance and asked if I was gonna be home, and he was here exactly on time. He was out to my house two times and the first time, he diagnosed the problem and ordered the parts. A couple of days later, he came and installed them. He was very professional, courteous and very knowledgeable at what he did. He was also super nice, friendly and awesome. It was a good experience.

I purchased my new home on one July 2019. I noticed the refrigerator was not getting very cold. I made a service request on 3 July 2019. I am still waiting for the completion of my refrigerator being serviced seven weeks later. I have called over a half a dozen times only to not understand the representative, to be placed on hold (one time for over an hour) by a service technician that identified herself as Nan. I am constantly refused when I asked to speak with a supervisor that or I’m placed on hold and eventually hung up on. Or all of a sudden they don’t understand my English. I have been told my service request is in queue, to contact them back in 24 to 48 hours. Guest what happens in 48 hours - absolutely nothing, “But ma’am it’s still in queue. Someone will contact you within 24 to 48 hours.”

Requested an air conditioner repair on Saturday, August 17th. Happy to say the contractor was able to fit us in on Monday afternoon. Contractor came and found that a fan motor needed to be ordered. After speaking to the associate at the contractor's office that completes the order, we are informed that it will take 3-5 business days to get part in and that they will call and schedule repair once part is received.

After my review, the process was expedited and my AC was fixed and I was able to be back home the next day. The process took one week to fix.

In July my air conditioner needed serviced. AHS could not find a repair company to come out so they authorized us to find our own technician and they would reimburse us. It took us many calls to find a technician because apparently AHS is horrible to work with and AC companies don't want to deal with their nonsense. We eventually found a company to help. I have been trying to get the reimbursement paid since July 15, calling AHS 1-2 times per week. Each time a rep tells me "we don't have your paperwork", I resubmit it, they confirm receipt & say the bill will be paid. I call back to follow up & they tell me "we don't have your paperwork". I resubmit it. They confirm receipt & say it will be paid. And this goes on over & over & over. This has been going on for weeks - it's truly ridiculous. I repeated these steps again today for the 6-7 time. I'm guessing I'll never see this money. BUYER BEWARE.

In May, I had issues with my central AC. Called and scheduled for a repair. Paid fee and it took 3 weeks for the company to come out. AHS could NOT find anyone else to do it and just ask that I wait. This is in over 90 degrees weather as well. AC tech comes out, can't diagnose and leaves saying someone else will come. I called to find out when and was told I need to do another request for service due to AHS policy! Called AHS and they "processed" my request as if this was normal even after I explained what happened. SAME tech came and said, “Oh okay we will replace a part.” He replaced it. Still have issues. Called again. Sent SAME tech. (No one else is available.) Replaced something else. 5th time, we are now in late July and still not fixed. Tech states he tried everything and will have to replace. Another 3 weeks go by and today finally a person comes out. Was told it would be $3000 for installation costs to replace only the inside unit.

Cannot speak to anyone in the US. Called for service on 8/8, someone came out 8/9 said I needed a coil. As of 8/19 AHS claims they have not received any info. Each time I call AHS I am told they would follow up and call me back. Still no call backs.

In my opinion AHS should check the background and credentials for some of their CONTRACTORS to ensure that customers are getting the very best experience possible that's met with a certain amount of professionalism. One of the CONTRACTOR in question is AARON'S PLUMBING, HEATING & AIR CONDITIONING. This establishment is not good for your brand and lacks the basic necessities of being a good company such as quality work and being responsive to your customer base. The one other thing I will say is if I have another PLUMBING issue and this company is all you can provide I will discontinue your services.

American Home Shield Home Warranty review. I've been trying to get my a/c condenser/coil repaired for over 11 weeks. The temperature has been in the high 90's with a heat index well over 100 degrees. My family and I have been suffering and overwhelmed by the heat. American Home Shield and the service contractors have shown little or no sympathy and compassion when it comes to getting my a/c up running and cooling. Two different service contractors have been out with no success in fixing the problem. Each contractor has replaced parts costing me nearly $1000 in uncovered costs. Yet still, my unit is inoperable.

I made the mistake of signing up after reading all the bad reviews, only because I had them before and they had been a good co. My hot water heater went out and a plumber responded. The hot water heater and service was supposed to be fully covered and per the contract it was supposed to be replaced by the same size. I was told by the company that the fee was going to be over $600 plus the $125 service fee and that was for a 55 gal. tank. My tank was an 80 gal. They said that the extra fees were because they had to fit the new pipes on the tank, which they did with flex piping which was actually easier than using copper. After repeated calls to AHS I was told that I would receive a check for $249 for the difference in tank size but I would have to pay the fee to the plumber if I wanted the tank installed.

Currently, I have two separate policies with American Home Shield. In the beginning, navigating their website was a bit complicated as not both of the policies were accessible online. Now it's fine. Previously, I filed a claim with American Home Shield for my AC unit and I really liked the air conditioner guy they sent. The AC has been working fine since then. More recently, I have one claim filed to American Home Shield for a stovetop that needed to be repaired and a washing machine that is being replaced. For that claim, I had to pay one deductible. With the appliance people however, I tend to have to call them and follow up. Still, they did a fine job.

The air conditioning wasn't cooling recently and I made a claim at American Home Shield online, which was easy since I'm a tech guy. I was out of town, but my brother was there and the contractors called him 30 minutes before. He said they did a great job.

Appliance Professionals came out to service our refrigerator. We had a very loud noise coming from it that was persistent. It was on and off. It would kinda calm down for maybe a split-second and be noisy right back up. I did the claim on a Sunday and Appliance Professionals contacted us on Monday. They were very expedient when they contacted us back. They were very professional too. They were on-time, prompt and courteous. They evaluated our refrigerator and said the issue was secondary to probably the compressor starting to fail. They gave an estimate of what they thought the amount was gonna be to fix that. They contacted American Home Shield back and told us that it was gonna be up to American Home Shield, whether or not American Home Shield would replace, or whether or not American Home Shield would choose to fix it.

The front right burner wasn't working anymore on my smooth-top stove. I called AHS to put in a claim and it was pretty easy. But the representative was very mechanical. She just repeated stuff several times and didn't really have any real personal interaction. Other than that, my interaction with the contractors was great. They have resolved the issue and so far, I've used the burner a couple of times and it's been working fine.

American Home Shield sent McAttee for the garbage disposal. The doggone thing was locked up. It’d been going out for a month and I’d been banging it, turning it, hitting the button and hitting the reset. The plumber came and talked to American Home Shield. He’s the best one that American Home Shield has got. It’s a 5-star with this chap. He could be on my payroll. A lot of guys don’t have it and they're not that good and not that timely. But he was timely and professional. It was a good experience.

When I was out of town, my wife told me that our air conditioner froze and it wasn't cooling the house down. She submitted a claim to AHS and everything has been good since then.

K & J Mechanical came out for the AC and they did an awesome job. I submitted my claim with American Home Shield via phone. The contractor came out and they discovered that the switch up in the condenser had gone bad. It worked for a little bit and then it went out again so I called and they came back out within a nice time frame. The screws had come loose so they just put in new screws, and everything was good.

I’ve had my home for a while and one of my coworkers mentioned that she had a home warranty and that she was really happy with it. I thought I should do that too and it was fortunate that I did. When my air conditioner went out, American Home Shield replaced that. Recently, my dishwasher wouldn’t start because the door wasn’t latching and a couple of days after I filed a request online, a contractor came and fixed it. He was great and at a high-level, the experience was good.

There was a leak on the shower faucet. I filed a service request claim to American Home Shield online and RG Plumbing & Rooter came out on the same day. It took them 90 minutes to complete the work and they did a great and professional job.

When I call to submit claims to American Home Shield, most of the time, the reps are okay in treating the customers. The company that they sent to fix my AC was a good one and everything was fine. The contractor was on time and they did a pretty good service. Since then, the AC has been fine. However, I was a little disappointed with the increase of the co-pay that I have. I used to pay $100 and they tried to charge me more than $100 this time. I asked why they did without sending any notice before doing it.

I called American Home Shield and told them what was going on. I had two issues at the time, one was for an outlet that was not working and the other was for some water leak which I initially thought was coming from the tub. But it turned out to be from the AC and when the water stopped leaking, I had to call and cancel that claim. And AHS refunded me my deductible. They did a really good job and I appreciate that.

I submit my claims with AHS online and the website is very good. They send a contractor within the day or the next day. And they provide excellent work. It took a long time, but they fixed it, and they made it right.

There was no water running into the dishwasher. I just noticed it when I was running it and I called American Home Shield the next day. GE Appliance came out within five days. It was rather quick. I’m happy with American Home Shield.

S.A.P. Home Repairs Services came out for my toilet, and they did a fine job. It’s just that we have to replace the toilet. So, I was gonna call American Home Shield today to make sure I knew what that was because I have a leak and I need that toilet replaced quickly. I know that I can submit claims with American Home Shield online, but I’ve been calling to set stuff up. I'll go through about four levels of the IVR, and then I usually get a rep. The representatives are always super cool, really personable, take their time, patient, and they’ll listen. You can tell they’re actively listening, and I get to know the person well enough to know their name, and I feel like I’m important. So far, all the contractors I’ve called have been really good. If anybody else I knew was buying a home or thinking about American Home Shield, I would definitely urge them to get a coverage.

Our air went out on a Friday night. The fan worked, and I tried to re-cycle it. I went out to the breaker. I did everything I know but we had no idea what the problem was. I got out the warranty and I called. It took an hour and a half to get anybody to answer. It was Friday night and I called back on Saturday. We were going through a real good heat wave out there. While I was on the phone, the guy was very nice and said, “Let me try to find somebody. Bear with me, I’m on number three.” Then he said, “Okay, I found him. They will either call you. Here’s their number.” I was relieved. The guy from Orangutan Home Services came out at 5 o’clock on a Saturday. I was starting to get nervous but he showed up. He went up on the roof and said it was my compressor. He gave me the amount for the Freon. There was a $10 credit which was nothing ‘cause Freon’s expensive.

We initially had a regular check with the air conditioning unit. The claim was submitted over the phone and the representatives we spoke to were cooperative. The contractor came out and checked it. They said everything was fine and they left. About a week later, the air conditioning unit went off and we had to submit a whole new claim. The second guy came out and got the unit back and working. Then the air conditioning unit started to have a water leak in the ceiling and it messed up all the floors which have not been repaired. We called back and the third guy came out then and called in the problem. It got clogged up. He said that the first who came should’ve caught that. We suspect that the first guy just did a routine check, he didn't do a very thorough one and that had caused the problem. The third guy got some equipment and fixed it. It’s been working fine ever since then.

When my pipes going to the faucet outside had leaks, American Home Shield got me a plumber who came early and provided great service. He reminded me that every winter, I should take the water hoses off the faucet outside. I learned something new and I like his personality. He had been there before when he fixed the leak on the other side of the house too. All in all, everything is great.

I submitted a claim over the phone to AHS because the little valves where you charge the AC up were leaking. The AHS reps were great. Someone came out the next day and they replaced those. It's been working great since the repair. It was a wonderful experience.

I submit my claims with American Home Shield online and the process is fine. I had a claim for the air conditioning unit and the contractor came out for service in four days. The tech was personable, friendly, and he was fast in getting our issue fixed. The unit has been working fine since the repair.

Before we moved, my fiancée used American Home Shield in Biloxi and she had really good experiences there. The house came with some other different warranty company. We called them once and they were pretty terrible so when the time came to renew, we actually swapped back to American Home Shield again. And we never go with anybody else. American Home Shield is perfect. We had a problem with a pool pump and they sent someone to come out the same day within a few hours. It was really nice. They fixed everything up and they were really great. If we ever need anything done that has anything to do with a pool or plumbing, we’d probably request them if they're available.

Whatever problems we had, AHS solved them. When we were in the process of selling our house and the problem with our garage door came up in the process of looking at the house. We had a policy with AHS, so we opened a ticket and they sent out Ace’s Garage Door Repair & Installation. They were supposed to replace a spring and they replaced it. They were very good and fast. They were top-notch and didn't waste and cut down the speed in replacing the spring. Since then, the garage door's performance has been better because they also aligned the sensor, which would stop sometimes. Their work was right on the money and really worth it.

The outside unit of the HVAC would work intermittently. There was like a conductor so when the AC itself turns on, you hear it kinda clicks on. This conductor completes the circuit, and that’s when the outside fan turns on and blows the cold air inside. This conductor thing wasn’t always completing the circuit so sometimes, it would run and it would stop. Then I’d have to go outside and hit the machine or actually open it up and hit the conductor so it would contact the other nodes so the nodes would be in contact.

We had a leaky garbage disposal and we had some problems at first when the first contractor that AHS assigned to us never contacted us. And whenever we called, we always got voicemail and they never called us back. So, after a couple of days, we had to have a different contractor assigned. But they took care of the job on the same day and we had no problem. I'd recommend AHS.

I have American Home Shield covering my rental property and the air conditioning unit went out there. It was just a simple switch that went out and the contractor came out to fix that so that was good. Recently, Clovis Heating and Cooling went through my air conditioner. It is old so nothing was changed. A week after they came out, it finally gave out. The only problem was that they were gonna charge me $1,200 for Freon because they had to replace the system and didn't cover Freon. I wasn't gonna waste money on taking a chance on it going back out again just because they replaced the part. So, I just went ahead and bought a brand new air conditioning unit outright and I didn't go through them. It cost me almost $4,000.

The online claims process with American Home Shield was a good one and it was very smooth. However, AHS kept on using the same plumbing company. It was a horrible experience. The first plumber that came out always came up with extra charges that were unnecessary. I had no choice but to pay them since they’ve already gone out to the home. It’s always like that and I have different coworkers too to whom I’ve recommended American Home Shield, and it’s the same thing with the same company. AHS sent the company to me again and before they went to my home, I called AHS and made sure that they gave me somebody else. The recent claim was great and I would recommend AHS. They sent the contractor from R&M and he was very professional. He got back with me because he was running late. It was a quick fix and took an hour, if not less.

I have two claims I submitted and they're both similar. My AC was running hot downstairs, and I had already paid for someone to come out and work on it, but they were unable to work on it. I then called American Home Shield and said, "Hey, guys, maybe y'all have better luck." They went to their process on trying to fix it. And through that, they were very slow in fixing the problem. I requested an outside contractor, which I was granted. They came out, they assessed the situation, then, American Home Shield didn't believe them, so they sent out someone else. With the third person that came out and serviced it, it was the same thing. So, they went ahead and ordered a replacement condenser and coil. I was supposed to have landed at the contractors today to get installed, but he won't return my phone calls.

The lady who was watching my house went in and it was hot while the air conditioning unit was running. She shut it off and called me. I then called American Home Shield and they sent someone out. The contractor whom they sent came the following day and replaced a capacitor. Thus far, I've had an average of one or more claims per year with AHS and I've been satisfied every time. I recommend them.

My most recent claim was for my washing machine wherein the actual drumhead detached itself and it would've cost more to repair it than to replace it. I processed it online and it was very easy. The contractor already knew what was wrong with it, and we told him the noise it was making. We told him that we thought the drum had detached itself ‘cause it was making all kinds of noise and leaking water, and what we told him was correct. He diagnosed it and let us know that he would submit it in. However, my air conditioner started leaking for the same thing that American Home Shield was supposed to have fixed a year ago, and I ended up having to pay another $75. I ended up cancelling it and just looking at it myself. If it’s something that had been worked on, even though it's been a year, I shouldn’t had to pay the $75. Nonetheless, I’m satisfied and I recommend AHS.

I had set the oven to do a self-cleaning for three hours, and when two hours were up, and F9 error code popped up. I looked at that online and it said it was a problem with the locking process. It stayed locked for the cycle for another hour, and then it unlocked. Unfortunately, because it was so hot and I did it late at night, I had to stay up that whole time because I didn’t know if it was gonna go for 12 hours at over 550 degrees. The guy sent by American Home Shield came out and replaced the locking mechanism itself. He couldn't stay there to monitor it, so that night, I did another three-hour cleaning. It went two hours, went F9, then it started beeping. It didn’t beep the first time.

The AC wasn’t working so I filed a claim to American Home Shield. It’s always easy with them. The contractor came out the next day. He was very efficient, had the parts on his truck, and he fixed the AC. I recommend AHS constantly.

After waiting over two months for them to address my issue and also having to wait numerous hours on hold just to be disconnected, also the contractor assigned to me (RX ELECTRONICS) worse company ever, I had to threaten to cancel my account with them to help me and they finally gave me another contractor that in only one visit fixed my issue. I didn't like the fact after seen how many times I was being rescheduled by RX ELECTRONICS giving me excuses for their irresponsibility American Home Shield insisted in staying with same contractor. I can also say I've been with American Home Shield for years and this is my first problem with them.

The fan motor on the air conditioner outside went out and I submitted a claim online to American Home Shield. I talked to the tech guy that day, and they showed up the following day to fix them. Since the repair, the AC has been good.

The air conditioner fan blade broke and I called it in. American Home Shield's reps were perfect. They told me it would take two to four days for a contractor to come out. And then, I called back at four days and they said there would be another couple of days, and then it took two weeks. So, it was really not good. My brother-in-law said, “Those motors only cost $40. Why don’t you just put a new motor on?” It’s about $20 to ship in the blade. I don’t understand why they didn’t just put a new motor in. But maybe my brother-in-law was just mistaken about the $40. But they fixed it. Everything is working fine now. It was a 90 degree heat and the repair took longer. So, it was a little tough, but we survived. American Home Shield is doing great.