American Home Shield Reviews

We had two different AC claims. One of them was a unit that had coils leaking and it wouldn't hold Freon and it wasn't working. American Home Shield paid a little bit but I ended up paying a ton to completely replace the HVAC system. Then the second claim was for a blower motor thing that was dead. We also thought about replacing the whole system but we didn't. So we did a repair on that one by replacing the compressor motor.

I've had American Home Shield since I've been in Georgia and it's been seven years. They what they say they're gonna do. I filed a claim for the dryer that was not working by phone and I got a recording. I didn't like that. I wanted to talk to a representative but I don't know how you get past the recording to do that. But the contractor came and he'd been here before 'cause I've had three other occasions with the same dryer and the same company. I didn't understand quite what he was saying. He had a heavy accent. But he was professional. He did what he was supposed to do and ordered a part but it hasn't come in yet.

Submitting the claim to American Home Shield is not hard but it's tricky to figure out what's covered or what's not. So, we have to call several times to figure that out. If the claim is something simple, I usually do it online but for the AC, I always have to call. The contractor was able to make the fix but we had to pay out of our pockets. We’ve had AHS for several years and the premium got more and more expensive but the coverage is less and less. So, I’ve considered to cancel my service at this point. It's almost like nothing it covers is worth it. If it's something simple like changing the toilet, I still have to pay the $75 deductible.

I called American Home Shield because I had issues in the house. AHS was kinda grouping the issues as to who should see them. One thing that was wrong was my stovetop or range as the burners that sit on top of an island were not working. Our gas was working and so was our electric in the house. Our electric bill and our gas bill were been paid as well. I also told AHS about the fact that I had a leak or I had something that was showing itself on the floor. It was in front of the dishwasher but our I didn't say that the dishwasher wasn't working.

Our pool light quit working and we had a man to come out and change it. It burned out. My husband dealt with the technician and he was very happy with the service. The technician said that there was something wrong with the GFI switches in the pump house and so we probably needed a GFI switch. My husband changed out the GFI switch and it still wasn't working. So we thought that there was something wrong with the line that ran to it. Some wire had broken there and the technician repaired the wire.

I submitted a claim for a rekey online and it was pretty easy. Also, it was good with the tech who came out. Using Home Shield was very quick, efficient, and what you would hope it would be.

My experience with American Home Shield has always been great. I've used them for years. Last time, I expected the contractor to be able to do it that day, but he had to look at things and come back, which I understand. It was leaking. He found a drain and he replaced several things underneath. I recommend American Home Shield to anybody that has a house.

The first Sears guy that came out couldn't figure out what was wrong with the switch inside the fridge. Then, we figured it out together, and he ordered the part and said he's gotta come back in two weeks. We'd have to give the part a week to come because it's coming directly to our house. So, it came. Another guy came out two weeks later to tell me that the guy had ordered the wrong parts. So, now, we gotta wait another two weeks for them to order the part and come in and for him to come back and fit it.

About four weeks ago, I had a washer and a dryer repaired. The young man who came out was able to complete the job the first time. He ordered the part for both the washer and the dryer. He fixed the washer. It's working very well. The dryer worked well for a couple of weeks but it started having problems again. The dryer cuts off before the cycle ends and it's not drying the clothes.

There was some water dripping from a pipe in the hot water tank. I submitted a claim with AHS online and Dimitresse Construction came out. Then, I had a toilet leaking and the same company came out. The tech needed to put a wax ring in. The guy was nice and friendly.

The guy was fine. He got the air conditioning issue fixed. So far, American Home Shield is good. I had them for years and I went with another company because there were a lot of things that American Home Shield didn't cover that I felt should’ve been covered. For instance, my garbage disposal was old and rusty. The guy took it out then told American Home Shield that it was installed improperly. He charged me $300 to put it back together which I had to pay. I went to Home Depot and saw the exact model for $100. When they say improperly installed, maybe American Home Shield needs to find out how they're saying that. That was not the first time I had someone come out and say something was improperly installed. They did the same thing with my ceiling fan. It fell out of the ceiling because it was rotten up there. The person I had to have come out to fix it for me said, “No, it's not. Everything's right here.” That person wanted me to pay them for a new fan and install it.

The faucet was dripping and I fixed it myself for $25. It worked perfect. My granddaughter came and she turned it on. It broke so I called American Home Shield. APC Plumbing came out and put a new one in and cleaned out the faucet. It was within a day or so and it works great now. The guy was good. He came out, put on his booties and he had on his mask. He was timely. The claim worked out fine and I was happy about it. In fact, I placed another order last Saturday and they came out Monday. It was for my swamp cooler. Something happened there and he had to replace the pump. But now the water is running off the roof so something's wrong with the float.

A&R could not fix it the issue so American Home Shield offered to pay out $1,200 something. We had to go buy a new one in the meantime which we did. It takes a lot to get something out of American Home Shield. I called for two and a half hours. I like to talk to somebody in the United States when I have a problem and not wait for two and a half hours on my phone ‘cause it's hard to do when I'm working. But when I called the Philippines to find out where my check is ‘cause it said it’d be 10 to 14 days, I couldn't understand the rep very well. My husband finally called and waited online for about an hour and 20 minutes and got ahold of someone in Arizona. She said that the check hadn't even been cut yet. That gal in the Philippines could have seen that and told me that, but she didn't. So it's a runaround. If it's American Home Shield, they should have people in America talking to you, or call it Philippines Home Shield ‘cause it just doesn't make sense.

The refrigerator was not working. I had this problem for a while and it went on for about two years. There was a lea in an area that was not accessible to repair. Savvy Tech had made me aware of the problems since the first time they came out. However, because of the way American Home Shield works, it's a process of elimination. They would say it's not cooling so the first thing to do is put more freon in it. If it works, then problem is solved. Where the leak was, it was so small that every time they would put freon, it would work for six, eight months then slowly, the leak would come back. The original guy did some tests on it and he said it was an internal leak. It was gonna continue to get fixed and it was what happened. With Savvy Tech, we tried with American Home Shield for them to warranty it out since last year, but they wouldn't.

We bought the refrigerator in November and we needed to change the water filter. We couldn't get the filter to come out. We talked to Frigidaire and to Lowe's, and we did everything they said to do but we couldn't get the silly thing out. That wasn't covered under our warranty. So, I called American Home Shield and they sent a guy out. The guy hit the palm of his hand against that thing and it just popped right out. A 100 bucks I spent when this happened. I also had someone out one time years ago, years ago when my dishwasher wouldn't work. I was going through a rather rough personal time at that time. I couldn't figure out what was wrong. My son had thought he was flipping on the garbage disposal and he flipped off the dishwasher. So, the guy went over and flipped on the switch. I've had American Home Shield for almost 20 years and they've always done right by me. So, I recommend them highly.

Thus far, we've had three big deals. Our dishwasher went from, "Okay, it's running," to, "Nothing." It stopped working. We called Home Shield and they sent a tech from BRM Services who was good and got our dishwasher working. He got it done right away. He thought it wasn't that big of a deal, but it is when your dishwasher doesn't work.

Everything with True Master went great. My mother-in-law said the guy came in with a mask on and was clean. We keep a bottle of hand cleaner right by the door and the guy cleaned his hands and told her what he had to do. He worked on it for about 2.5 hours then he ran into a problem. He called somebody 'cause he was on the phone. He actually ran an ohm test on a wire that goes from the outside condenser up to the actual control board and found a break in the line and fixed that. That was the whole thing. It was just a little piece that was rubbing on a piece of metal flashing. But the guy did a great job. He checked the whole system out and made sure everything was all nice and clean.

When we bought the home, they already had Home Shield. So, “Okay. Sure. Why not give it a chance?” When it comes to air condition, they don't cover a whole lot. I live in South Louisiana so air condition is very important to us. But for the most part, we continued to stay with them. In general, their service is fine. Whenever we have a problem, like with the dishwasher, which made a weird noise like a high pitch sometimes while the cycle goes so I wasn't sure what it was about. We had an issue with a dryer before and Home Shield covered it. We also had an issue with the washing machine. They also covered it. They couldn't fix it. So, due to the normal wear and tear, we got a new washing machine. There was also a bathtub issue, the drainage and stuff like plumbing. Recently, our disposal wasn’t working. Anywhere Plumbing came out. It's working now.

I had a dryer that went down and I submitted a claim to American Home Shield. Their contractor took a couple of times to fix the issue but they eventually fixed it. They were a little frustrated but they were really nice about things. Everything has been working fine since they came. I'm glad I got AHS's coverage. Before my dryer claim, I had a refrigerator that went down and having AHS was good timing especially with everything going on. They fixed my refrigerator.

I call in and speak with the rep when filing a claim. Once I get through, sometimes it seems to take a while to pull up the account for whatever reason. But I've managed to get through that. JP Plumbing & Heating came out recently and the guy was absolutely outstanding. I cannot say enough good things about him. If we have issues in the future, there is no question we'll specifically request him. He was a lifesaver for our situation with the water heater going out. It was 14 years old and parts just weren't available or accessible, so it was replaced.

The water was not coming in where the ice was in our appliance. Sears had to order a part and it took two weeks to come in. The only problem was that that they originally scheduled two weeks out to come back and fix it. But the part came in on the same day, so I was not able to confirm that it was here until that day and they never told us to confirm that we had gotten the part. So, we ended up having Sears back two weeks later and they got it fixed. So we're good. They also wore masks when they came.

Air Pro Master was prompt in coming out and fixing everything. I did the claim online at 8:00 in the morning, paid the $100 and then American Home Shield called me once I submitted that. Air Pro Master then came out the same day that afternoon and they had everything with them. They did a temporary install and then they came back, fixed the pedestal part, and then they came again and reinstalled it permanently.

We've only been in the house for three weeks and there was an issue that popped up right after we moved in. Our toilet wasn't flushing very well. I submitted a claim with American Home Shield and that was really easy. I called once they gave me who the provider was gonna be and set up the appointment. It took maybe five days after we scheduled the thing for an opening to be up. That was a little inconvenient because we didn't really have a working plumbing for five days. NW Sundance was the contractor and their guy ran a snake through the drain and cleared it right up. He was a really good guy. He did the work quickly. The clog was in the main line. We got it enough on our own so that we could use it for necessary things a couple of times. We minimized the use and it was all right. It didn't have too many issues.

The air conditioner stopped working and the contractor that American Home Shield sent out was very good. He was very friendly and the repair was very brief. As soon as I told him what was happening, he knew immediately what needed to be done and he fixed it. It was awesome. The AC has been good since then and we haven't had any trouble. This is the only experience that we've had that we had to use AHS for and I was very happy with how quickly it worked. It was very positive and we were happy to know that we had it. Based on that experience, we decided to renew it for another year.

Our pressure relief valve was malfunctioning for the house so we had to get somebody out to double-check it and make sure that it was malfunctioning. American Home Shield sent somebody out but I ended up calling twice to try to get them to fax the claim over to the plumber to say that it was the pressure relief valve. Finally, the plumber ended up calling his vice president at corporate and getting him to call somebody he knows at American Home Shield to get somebody out here. So, it was like a three-week wait for us to get somebody out here. That was not a pleasant experience. But the contractors were very professional and very good.

Something was wrong with the oven. It wasn't heating, it was making a rattling noise, and it wasn’t turning on. The tech from Sears came out and he had to come back. I wasn't there and he kinda explained to my wife what was wrong. He did what he needed to do and took care of it. Everything went well. My wife said he was very professional and did a good job.

Overall, American Home Shield has been very helpful. It's a time and money saver. My experience working with them has been positive. Doing a claim online or through the app is a lot better than calling ‘cause there's a lot of wait time when you call. When I do it online, it's a lot quicker. Recently, Heritage Air and Heat came out for an AC claim. They were very professional, timely and informational. However, I’m gonna have to call them back out again which would be the third time for them to come back out. Something may be going on with the outdoor unit. I'm still facing the same issue with the air in the upstairs area not pushing out cool air.

My AC wasn't cooling. I signed up for a service but it was around the time of the hurricane. So there was a little delay in the response for someone to come out. The tech from Phil's Good AC & Heating unclogged the AC drain. But it doesn't seem like my air is as cold as it normally is. I'm not sure if that's 'cause it has been extremely hot out. But overall, the experience was good.

Affordable Leak Detection came and they could see the water on the boards under the sink. They could tell that there had been a leak, but they could not reproduce the leak. They could not find the leak. So, they were not able to fix anything because no matter what they did, they couldn't make it leak again. They couldn’t figure out where it had leaked from. As far as we can tell, we haven't seen it leak again. Overall, American Home Shield has been good.

I had a plumbing order that was put in and AHS sent the plumber out, which did not work on the whirlpool tub. I could have gone to work and avoided sitting at home that day. So AHS scheduled another plumber to come out to service it. Other than that, I don’t really have any complaints about American Home Shield.

Fire & Ice Heating did well with our HVAC system. We have central air with the air handler downstairs in the basement and the condensation pump wasn't working. When our AC would be on, it wouldn't get rid of the condensation it was producing, so it was cool around the base of the air handler. I knew that was the part that needed to be replaced, so when the technician called to schedule the appointment, I let him know to bring one. He had the part with him and he was able to replace it right away. He was very nice.

My stove got into a locked position and it wasn’t coming on. The technician had to figure it out and I felt good about his knowledge. When he came, he had his mask on the whole time. Everything went good. My daughter has American Home Shield and she referred me. We were told that we both would get a $25 Amazon coupon gift card. She had to call and call. She finally got hers around the 1st of August or the end of July, but I have never received mine.

We had a gas leakage here at the house and American Home Shield was able to direct us to Access Plumbing. Access Plumbing gave us a heads-up of when they were gonna come out. They came here for two accounts. They came here the very first time, but there was a family issue. They were here to help me with that. And then they came the second time and they were able to get the job done within that day. They communicated very well what they were doing. They walked in and out. It was all very well and I trusted them. They were able to get the job done.

Water Wise Plumbing was great. They came out and were very professional. They looked at the garbage disposal. It was dead and they said they were gonna replace it. They went out to their truck. They had it on the truck and they grabbed it. Within half an hour, they were done. I'm very satisfied. So far, I'm very happy with the service. I did not have to wait long for American Home Shield to get a technician. They were here and took care of the job with no problems.

I have about five accounts with American Home Shield. Everything is going well except the fact that I have had a stove that hasn't been working for three weeks. I called it in and it took forever to get someone. I don't like that. They should use that service where you press one and they'll call you back when an operator is free. To hold on the line for an hour is ridiculous. It's uncalled for when you're paying for a service every single month. They don't miss the payment but you can miss them trying to get service.

When I had a refrigerator freezer issue, the technician was good. He was a very pleasant guy and he took care of the problem. Lately, I’ve started using American Home Shield a little bit more. I’ve had a couple issues and they're a little bit too quick to try to find a reason not to pay something.

The AC was hot and it wasn't blowing cold air in the house especially on the first floor. The tech from Next Generation Air came out in four days and fixed it. He was able to repair it in one day. I've had other claims with Home Shield before and they went well. It's easy having their warranty. There's one place to call and I don't have to switch around for repair people. Also, they always come when they say they're going to come.

My experience with Foxcroft was wonderful. I don't think I've ever had a better service guy. He asked all the right questions, did his troubleshooting and fixed the part. The inside fan of the air handling unit would stay running. Even though the thermostat was set at 72, it would be 70 degrees in the house. It would send the signal but it would not shut the unit down at all. The gentleman that came out was really nice, really professional and very courteous. He let me know before he got there that he was gonna be coming within an hour. On his way, he called back again and said he'd be there in 10 minutes. Sometimes we get those windows so you definitely appreciate somebody letting you know that they're gonna be there at a certain time versus you having to sit there for hours and hours hoping that they come.

The technician from AC Wizard was very nice, knowledgeable, and worked very hard. He cleaned the AC and did a couple of adjustments. We were very satisfied with it and the AC is working really good now. Also, I had no problem with the claims process with Home Shield. I called and gave the credit card number for the $100 copay. How they did it was a very smooth transition. I'm very happy with the service and American Home Shield in general.

American Home Shield is great. Every time I call them, they seem to come through and fix whatever the problem is. It's nice knowing that if something does go wrong in my home, they're gonna come through and get the problem fixed and addressed. I've never had a problem with them ever. Recently, there was a major water leak. I shut the water off to the house, called American Home Shield and they went through the process. I told them there's a local company here. Where we live is very rural. It's out of the way from everybody except for there's a couple of places in the Blythe area which is the next town over. I told them CB Plumbing's been to our house before. We've used them and they're good. I didn't know if they're on the plan or not and apparently, they are. American Home Shield got them right out there. They came and diagnosed and fixed the problem, and it was over with.

My experience with American Home Shield was great. The guys came for the air conditioner. They checked and changed a part and everything was good. The only thing was it was a long weekend so they came on a Tuesday.

We filed a claim with American Home Shield for our oven that was not working. I called the toll number, went through the options and paid the $75 deductible to American Home Shield that we always pay. Just like the time I got somebody to come and fix my dishwasher, the main company, CK Appliance, called me. They said, “Here’s your time. We can come out and look at it.” I picked the time and the guy came out. He said, “It’s your electrical panel. I’m gonna put in a claim. In about two weeks, we’ll find out if American Home Shield’s gonna pay for it to get fixed or are they just gonna give you money to get a new oven."

I had a claim with American Home Shield in August for the shower. You could turn it but it was a little difficult turning it off. It wasn't a smooth one and maybe one day, I wouldn't be able to get it off. So, I wanted someone to come out and look at it, and someone did come out. The guy who came and I discussed it, and he said that he would look for a new Kohler apparatus for it and he would get back with me. Two weeks later, he never got back with me and I never heard from AHS. So on Saturday, I called the person that came out and the company, and I couldn't get him. But the person who answers the phone said that they called him, and he said that he couldn't find the part and it was up to American Home Shield to let me know that he couldn't.

The motor went out and Smart Doors came out. It was cheaper to get a whole new unit than to try to replace the motor but it took longer than anticipated. They had to contact Home Shield and get their authority to move forward. The tech let them know that it had a couple of problems but that it was his recommendation that the whole unit be replaced. Then, he called me back and said that he had to order the parts. When the parts came in, he gave me a call and scheduled with us. They came back out and installed the unit three days later. It's been working fine. I had some issues with Home Shield before on some things, but this particular service went really well.

Our air conditioning was not working and I did the request online. It was 125 for someone to come out and when the guy came out, he told me what the problem was. He then went to work and fixed it. He had the parts with him on-hand and it was great. The fix worked for a couple of days and then he came back out because the fan motor inside the air conditioning unit went out. He then replaced the fan motor outside on the air conditioning unit.

Our kitchen sink had backed up and then flooded our kitchen. My husband did a claim to American Home Shield over the phone. He also spoke to Price Right Plumbing & Drain Cleaning came out, and he said they were gonna call the next day. They called the next day. They were great. Now, we could use our dishwasher, our sink, and our washing machine because they're all linked up together. American Home Shield was professional, courteous and prompt with getting service out. It’s been good experience overall.

Things have been very positive with American Home Shield. Even when I first started with them and just asking information, they were very nice. With some agencies, I wonder how many hoops I have to go through and it wasn’t that way at all with American Home Shield. They were easy to do and they weren’t high-pressured too. We moved so I covered my old house where we moved from in case anybody would find something wrong, and then the new house.

We like RG Plumbing & Rooter and they’ve come out a couple of times. The last one was when we had a couple of toilets that were constantly backing up or overflowing. I submitted the claim to American Home Shield through the dashboard. I like doing things online so that worked well for me. I was told that the contractor would be in touch with me within 24 hours but they contacted me the same day. The contractor said that part of the problem was the settling of the home and the pipes, the size of the toilet and the openings. When they came out before, he mentioned some of this to us. We're still having a problem. He said that if it continues, we should look into our policy and maybe we could do a camera or something down the line. Without ripping out plumbing and redoing it, it’s something we're gonna have to learn to live with.

We had a leaky water heater and we were notified that within a day or two, someone would be out. We weren't in a rush, so I let them know that it was okay. The contractor that came was great. The water heater blew out and he replaced it. It's been working great since.

The pump for the pool robot didn't seem to be working. I called AHS and I got a text when to expect the contractor. Element Pool seemed real nice and they fixed the issue. They talked to me about what they checked and what they took apart. Then they showed me some of the issues. The tech was real good.

I have very few bad experiences with American Home Shield. They're very good at what they do and I wouldn't have continued this long if I hadn't had good success with them. It is super easy to do a claim online but I occasionally call in because I can have multiple service requests at the same time if it's for the same type of problem. For example, I can have multiple toilets done. I can't do that process online. The thing, however, is hate calling in to American Home Shield because it takes forever.

My neighbor recommended Home Shield and I went with it for the home I had then. When I bought another home, I cut it for that. We've had three people come out and the last two were great. But we were not impressed with the guy who came out for a plumbing claim last year. He declared that it was because of the roots, that it was going to be outside the purview of the warranty, and that it would cost $10,000 to dig up the whole backyard and replace the sewer. Then he called the next day and spoke with my 21-year old daughter who was living in the home and offered to come and tear up the backyard for $10,000. It wasn't anywhere near a $10,000 job. We didn't think the guy was very honest and I was so angry that he had done that. I almost canceled all of my American Home Shield and didn't do a thing about the plumbing for months.

We had a leak in the shower and the sink in our main bathroom that All American Plumbing and Rooter came out for and they did a very good job. They were very thorough and they fixed the leaks. Then, American Home Shield had a construction person to come out and plaster over the holes that they had to cut inside the bathroom. Home Shield booked us ahead because it was close to the holidays. I appreciated that the rep made it as an emergency so we could get things faster.

I had broken pipes and AHS handled my claim well. The only issue that I have with them is that they typically revert to one particular contractor that is usually booked out for days on end. So I end up always having to call them and asking them to refer it to someone who can get out quicker. It happened to me every time I filed a claim. They have a drawn-out process to get emergencies taken care of. But I would still recommend their services. I would just caution people to be prepared for a little legwork if you have emergencies. You also have to make follow-up phone calls when you have emergencies.

I had some issues with the toilet and the bathroom. I told Home Shield what the issue was and then they contacted me with somebody to come out and fix it. The repair went fairly smoothly. The problem was a little bit more complex than what the tech and I had thought but with a little bit of time, we figured it out and fixed it. There have been no issues since the repair.

My refrigerator was having some problems with the rear side. It was making some noise and smell. I called American Home Shield and got a scheduled appointment. The contractors that came out provided very good service. The refrigerator has been pretty good since they've been out.

I submitted my request at 8:30 PM the night before. The contractor was in touch with me a little bit after 8:00 AM the following morning, came and did the repair. The guy was a gentleman. I had a great experience with that one. Submitting a request simple and going online is easy. Going online is the simplest way to do things with American Home Shield. I have called before and that was easy as well. I'm one of the lucky people that have gotten a warranty and I've needed it several times. That way, it's already been a good decision for me. I'm thrilled with the service. There's constant communication from the time I submit the claim to the time after I get service. It's great. If anybody needs to get a home warranty, American Home Shield is easy to work with. Definitely renew it your second year, at least. I got hit with several things that needed attention after my first year.

The icemaker in our refrigerator was not working, so the guy from Altamont Appliance Repair came over. He looked at it and he put some temporary fix, but he said that it could break again. So, he suggested to change the part. Then he ordered the part and once the part came in, he called me and scheduled an appointment. He replaced the part and now the icemaker is working well. We were also very happy with the tech. He was professional, on time, and good.

Aeon Blue Pool and Spa came out for a claim repair. The experience went so well. My pool wasn't heating. They asked me to take a picture of the unit for them. I sent them the picture, they came out the very next day, replaced the parts and everything was operational within 24 hours.

Appliance 911 was awesome. The guy was was polite and quick. He arrived quickly and I didn't have any trouble with him. He wore his mask the whole time. Everything works and that's what's important. He said the vent over the stove and the drawers for my fridge were not repairable so they need to be replaced. American Home Shield said they'll replace them. We emailed for a month or two but they never returned our emails. We kept on hold for hours on the phone trying to get through to them to find out how do we get that to happen. I have an email and it says that I'm approved but nothing. I'm very disappointed. American Home Shield seemed like a better deal and a better service but I was wrong. Their communication sucks. Having to sit on hold for hours in order to get anything done is ridiculous and you can't go through the website. You can email all you want but nobody ever answers.

We had two issues, one with the hot water tank and one with the sump pump. The hot water tank issue was fine. On the sump pump, the service company could not come out for several days. Because we were expecting rain, I was worried that the sump might fill up and flood the basement and so I replaced the sump myself with a new one. I left the old sump pump in the basement for the serviceman to look at.

We made a claim to American Home Shield because we didn't have any hot water. The gentleman that came out was very punctual. He arrived on time and he diagnosed the problem right away. Then we called our gas company to fix the problem. So, he was very in tune to what was going on and helped us get the issue resolved. We've only used American Home Shield one time, but it certainly has been a help. Hopefully, we won't need it in the future, but it's good to know that if we do, we can give them a call.

Harkins AC Heating & Controls came out and they told me that I need to get some other things taken care of in the attic. My pipes have fallen in there and I asked them if they could reconnect those pipes. The guy told me no because I had foam installation and I had the wrong sized pipe that needed to be vented to the outside. He also said I needed a radiator because the foam installation in the ceiling wasn't up-to-code. I told him that we've had that ever since we've had the home. As far as doing the work that he needed, he completed that. I requested that company because we had a company in the past that totally destroyed the AC unit upstairs so I didn't want them back in my home.

I called American Home Shield for a dishwasher issue. They told me they’d charge me $65 and they also told me the company they were gonna send out. The contractor was a very nice gentleman. What the issue was was a hole was plugged up. All he had to do was remove the plug. So, it didn't take him like three seconds. It $65 for three seconds, but the experience was awesome.

The air conditioning unit wasn't blowing cold air and the fan wasn't coming on. I put a claim in online with AHS, then Total Air Care called and made an appointment. The contractor was good and it turned out that a capacitor went bad. He had everything he needed on hand and he went right to the problem. He was able to get the capacitator replaced with no sweat and it all went smoothly. But since the service, the AC still doesn't seem like it's blowing cold air.

The tech who came out was very knowledgeable. He walked in, looked at the problem, and he said, “Oh, I know what that is.” He took care of it, and our toilet flushes perfectly now. It was very easy to work your way through American Home Shield's website. It was where I did my claim. We're very happy with American Home Shield. I wished I never had to use it, but stuff wears out.

We had a little bit of water leaking from the outside soffit. Higginbottom's came out and they ended up blowing out the drainage. They were right on time when they said they'd come. They were in and out within 15 minutes. It was great. The claim submission is easy in general, although I occasionally can't submit anything on their website. But when the submit button works, it's fine. I had no problem with Higginbottom's but the one previous to that claim was the one that we had huge issues on.

When we moved in, the AC was just running and running and running, but it was not cooling. So before it blew up the unit, I went ahead and called AHS. They got me an appointment at a good time. The guy came out and he was amazing. He was prompt. He was very professional and very friendly. He took care of all of it without any issues and he did it in a timely manner. He asked that everybody wear a mask when he was in the house. So we wore a mask and we did what we needed to do and stepped out.

Right Tech Heating took care of the problem and they were very efficient. It was terrific. There was a leak in the unit and it was during the hottest time of the year. It was 110 out here, so I figured they were gonna be busy and I didn’t have any expectations of them coming out the next day. When they came, they wore a mask and since the unit was outside, they just said they were gonna go around to the side. I kept my distance, and they kept their distance from me. They fixed the leak and then they refilled the coolant. They also cleaned out the whole unit for me.

American Home Shield is always good. I'm very happy with it. I called my water heater in and the representative I spoke to was excellent. The plumber who came was knowledgeable as well. He knew exactly what the problem was and he got the water heater going within a couple of minutes. It was very pleasant and quick.

We had a new floor installed and the flooring people had to remove sort of a sink in our laundry room. They realized when they went to turn the water supply off to the sink that it was leaking. So they couldn't move the sink until the plumbing issue got fixed. So we had to call American Home Shield and then Clear Flow came out. They were here and fixed it very quickly.

I've had some bad experiences using American Home Shield in the past, but on the most recent one, which was three weeks ago, it was great. They sent Heros Plumbing Service and the guy who came was really good. He had to diagnose the problem because we were getting shocked by either our garbage disposal or our dishwasher. He was able to diagnose the problem as a hose on the faucet that was spraying water underneath the cabinet and it was causing everything to short out. So, once he diagnosed the problem, he had to order the part and in less than a week, he came out and replaced it. It’s been fine ever since. Overall, with American Home Shield, I got what I paid for.

We've had four claims with American Home Shield so far and things have been pretty good. They've been proficient. Most recently, we had a refrigerator issue and they sent Appliance Yikes. The techs couldn't replace the broken part and could not fix my unit. So, they had to order another one. We tell people all the time about Home Shield.

Lake Anna Doors did a great job with the services. The lasers on my garage door needed to be replaced and they had some in stock. They did over and above when they fixed the garage door and made sure that it's nice and quiet. It works now. I just started with American Home Shield and so far, so good.

Home Shield's reps are very polite. It's easy to schedule appointments. They were great. I've always used Home Shield and always recommend them to my clients.

When you pull my bathroom, it wouldn't work and I told American Home Shield all about the issue since July. As of today, nothing is working. There’s also a leak in the sink and it's flooding. That one is still not repaired as well. Joy Plumbing came and they were the only contractor that acted professionally. The issue was not resolved, but at least they didn't act arrogant and disrespectful. I have to call American Home Shield again and complain and every time I do, I wait on the phone. When I get someone, I have to complain again. It's exhausting. None of the issues I requested to be resolved is resolved right now. American Home Shield is not worth it.

What happened was when Budget AC came, there was no water there. I didn't realize it because I didn't run my water in my yard for a long period of time ever. But we had sod laid and I had to water it every day for about an hour because there was a good area of sod. And they said, "You need to make sure that it's good and soaked," so we did. I went downstairs. I have a little throw rug and it was soaked. We tried to find where the water was coming. We thought it might have been from the freezer because it was right in front of our freezer, but it was not.

Our sink clogged up, so we needed a plumber. We went online and did a claim to American Home Shield. We did it on a Sunday and somebody contacted me on a Monday. Durham Contractors came out on Tuesday. They cleared out the blockage out of the pipeline, they reassembled all of the pipes, and got it to work and draining. Having the warranty makes it easy since we’re on limited income due to COVID. Things break when you don’t have money, so this is a nice insurance to help with that.

My air conditioning unit wasn't running cool air so I made a request for that online. American Home Shield's website was great. It was nice, easy and super user-friendly. I was told that someone would contact me within 48 hours and someone did. A guy from Platinum Repair came out and he was very nice and professional. He also wore a mask. It was a good service. It was very quick and efficient. Our unit is now even better than before. The repair definitely helped my day-to-day living. Now, we can live with air conditioning.

I got two garage doors, but this one went out. The contractor that came out knew what was wrong with it. He got his ladder and got up there and did it. I looked on Youtube videos, and it said I gotta take the old thing down. I said, “Good God of mine.” That’s why I called American Home Shield and made the appointment. I paid $125. I said, “I could’ve done that myself. That’s easy.” He said, “No. This board’s about 200 bucks. So, you saved some money on these.” He just did about four screws and took it off, and that was it, put it back and put a new one in. It works well.

When I call in my claims with AHS, a person takes it. But I got to call to find out when the techs are going to come out because they don't call you back right away. It’s like they need another person to help facilitate the phone calls back. For me, I got to call and call them until finally they give me something. But otherwise, I wasn’t thinking about dropping them and going to another one. AHS sends good people to my home to fix things and they explain things to me because I'm a widow. I've had great service from them.

I had a recent claim with American Home Shield on my AC unit. The process was fairly easy. I just went online and put in the request for somebody to come out and check it out. The contractor seemed to be fine. It just seems to be a wait on those units. They came yesterday from when I first put it in in August. But so far, so good. We have cool air now so we’re much happier.

I had a leak going on under my kitchen sink that American Home Shield took care of quickly. Then I had two faucets that I couldn't get cold water from both bathrooms and they replaced them. So it was great. Submitting the claim was easy for me. They just took the information, I gave them my credit card number, and that was it. When the contractor came, my mom was the one that was there. They had to order some parts and they had to come back. After about a week, I called them and said that I thought they were gonna come back in a couple of days. The rep went to check on it and said the parts were ordered. So it took them almost another week to do it. But it got done and it's fine. I have cold water in my bathrooms and we're all very happy.

I had signs of water leakage on the ceiling of my office right below the master bathroom. We thought it was a burst pipe. PHD Mechanical was sent out. They opened up the ceiling to take a look and all the piping was fine. They said it was not a burst pipe and therefore it was not covered by American Home Shield. They left. One of the guys that came over put me in touch with a friend of theirs that takes care of mold. They said there was a lot of water sitting there. He came over and put in some machinery to dry it out. It's not really drying. So now I have to consider my options on what I wanna do. I also had a service provider that came in to replace my pool pump, although it's now leaking two weeks later.

The condenser was covered in what amounted to cotton and it froze. Majestic Custom cleaned the unit off and it worked perfectly. Also, the tech didn't have to come inside the house and he wore a mask.

My recent claim experience with American Home Shield went well. It was for my air conditioning. I submitted my request in the morning, and then 3 o'clock, I had a call the same day. Then it was scheduled for the second day. The contractors came in and they had to replace one part, which they didn't have it in stock. They had to get the approval from American Home Shield. So, that took three days. They came in with the part and they changed it. But that didn't resolve the whole problem, so I had to request for someone else to come in. The contractors came in, then there was another part that needs to be changed. That came in after two days. Everything was done by that second visit. It was all very professional with the contractors. Everything is fine now.

The dishwasher wouldn’t work and the panel at the top was messed up too. I called American Home Shield and it was hard to get in touch with them. I don't know if it's because of COVID or what. I had to call early in the morning. We were given the name of the company that was coming out. We got their phone number too. They did a good job and everything is working fine.

There was leaking from the connector on the hose and I requested a service from AHS. I did it online and they sent out Greenway Home Services. The tech came after four days and I wish the repair could have been done a little sooner, but I was satisfied that the work was done. He replaced the hose and while he was here, he wore a mask and gloves.

I needed a service for my refrigerator and I submitted a request with AHS on September 9th. The process was very good as well as the tech. But he had to order some parts and I'm still waiting on him.

The tech from Fix-It Guys is working on my refrigerator. He fixed my ice maker. But it beeps all the time like an alarm going off or something and he's having a hard time figuring out what's wrong with it just as much as we're having a hard time figuring it out. The guy has been here once already. I liked him really well and the experience with Home Shield was good. I had another warranty in a different company and they screwed me over. Then the guy that came out to fix my washer that couldn't be fixed recommended American Home Shield.

I filed a claim through American Home Shield online when there was a clog in the AC system. I called Sirius Plumbing & Air Conditioning and we set up an appointment. They were very nice. They had to blow the drain out and then I haven't had any issues since they've been out.

I've had two claims with American Home Shield. One was I had a leak in the guest commode. The young man came in on time, very presentable, which is sort of a step up from the normal stereotype of a plumber, good looking, clean, and professional. He took care of everything within 15 minutes. Then, I also had them come in and check my air condition. One of my units went down. I know a little bit about air conditioning, so I knew it had to be something electrical, possibly a fan of sorts. We're in Arizona, we're having tremendous heatwave, and I couldn't get them in until Tuesday. I called Sunday night and they were already closed. I left my number, but I called them again Monday morning about 9:00 just to make sure.

My refrigerator was messed up then it defrosted. The company that American Home Shield sent out to fix it took too long. I lost so many things in that fridge. These days, we have a lot of stuff. I was very happy when they called Sears and they came the day after. That was very good. They sent me the best technician from Sears who did the repair on the same day. Everything went well.

My most recent claim with Home Shield was for a toilet issue. The contractors who came out were fine and they repaired it.

The tenant said there was a burning smell coming from their fridge. The Fridge Guy came out. Everything is fine now. The only problem I have is some things aren't covered by Home Shield. But so far, so good.

There was a problem with my heater and the pipe. Richard's Heating and Cooling came out and looked at it. They were here on time and they dealt with it quickly. They were also friendly and professional. They were excellent and I would recommend them. All in all, having AHS makes me less stressful because I don’t have to worry if something happens. The warranty is like a safety net and it's nice to know that they're there.

I did a claim on my gas stove through American Home Shield. I did it over the phone and the rep I spoke with was very nice. I was told to expect the contractor between 8 o'clock and 12 o'clock. Somebody from GE Appliances called me like at 8 o'clock and he was here in 30 minutes. He was great. He's afraid of dogs, but he was very nice. The stove has been fine since he's been out, and the fan has worked great. I couldn't use it when it wasn't working. The repair helped because I'm able to use it every single day.

I had a plumbing issue where All Clear Plumbing came out and they did a great job. They were punctual and pretty easy to work with. They did everything they said they'd do from scheduling the appointment, contacting them, to the actual technician coming out and doing whatever he was required to do. The guy called briefly to let me know he was on his way and every aspect of the service went fine. They also wore face covering and each time a representative came, they were completely following all safety precautionary measures. They were also very respectful in terms of walking in with the carpet because they had portable disposable booties.

The washing machine was acting up again and the refrigerator wouldn't stay cold. I called American Home Shield like I normally do. I had to call twice. The rep initially assigned me to the same company that I didn't want to come back out because they had to come out here three times. I called back and they reassigned it to Monzon. They had to fix something that they were supposed to fix before. He was professional and since then, everything is working fine. Without the repair, we wouldn't be able to function. We need the washing machine for laundry and the refrigerator to keep our items cold. I recommended American Home Shield at work. There was a co-worker that was having difficulties with the manufacturer of his dryer and I told him that I had been with the company for over 10 years and I couldn't do without it.

The air conditioner was not running. Doing the claim to American Home Shield was easy. You just do online request. The contractor was very good and very professional. They repaired one thing, and it ended up not lasting another day, and then they repaired a second thing. And now, it's fine. They had to replace two pieces - the contact switch and the fan motor. American Home Shield did a great job.

We had a side-by-side refrigerator, a freezer on the left and a refrigerator on the right, and the refrigerator side failed. C & C Appliance Repair came out and diagnosed the problem and they found out that the part was no longer available. It had been discontinued. They recommended that we get a replacement and they told Home Shield. I waited a couple of days. I called Home Shield and the thing that was really frustrating was that it was really tough to get through to a human being. I waited a couple of times for over an hour to talk to somebody. There are places where you call them and they would say they're really busy and ask you to leave your number and they would call back, that would've been cool. But once I got to a human being, they were very understanding and they explain things.

I moved here about a month ago and my water wasn't getting hot like it was supposed to. I called American Home Shield to have somebody come out. They sent somebody out but they couldn't do anything with it because it was a wiring issue. The wiring was for a residential household and this is a mobile home. The wiring is wrong. It needs a 10-2 and it was like a 12-2 on it. They went back and wrote all that down. I called American Home Shield back to send an electrician out here. They sent an electrician but he didn't touch it. He just told us what was wrong with it.

When my garbage disposal wasn't working recently, I called the same number that I always call and my claim was done through a computerized voice system. AHS sent SAP Services and they were great.

The AC wasn't blowing cold and its repair was handled great. The first time the guy came out, he did an okay job. They couldn’t do it because they don't repair Mitsubishi Electric. So they recommended somebody for us that they knew. Then the second company that came out cleaned it up and took care of everything that the first company put on and charged. The second company just checked it all out and looked at it, and everybody was good. The AC is working great now. Having a warranty is a great idea and it's the best thing to get. The claim submission with American Home Shield was simple and easy.

Submitting a claim to American Home Shield was easy. I just told them what I needed and they charged me for the claim. They were supposed to find somebody to come and resolve my issue but we never got things resolved. They sent a company out with whom we made six appointments but they never showed up to any of them. I talked to the people at American Home Shield and they would call their contractor as well. But then, the techs still wouldn't show up. AHS wouldn't find somebody else to come and resolve our issue. They need to improve their ability to get contractors out to do work.

The furnace stopped heating. The fan was blowing but no warm air was coming out. I filed the claim online on one day then we had the folks out either the next day or the day following. It's very efficient. When Des Moines Excavating called me, I saw the caller ID and said, "I'm sorry. Who?" They have three different companies operating out of the same office according to them. They do have like an appliance branch and they did a fine job. I had no complaints, no runs, no drips, no errors. They got everything back in place for us. Unfortunately, it's a 20-year old furnace so I'm not sure there's much they could have done to get it back fully. But they bought a few more years of life.

Submitting claims with AHS is easy. I go online, I put in my information, and they send somebody out to the house. Most recently, the fan went out on the blower inside the house and it was horrible with the contractor they sent out. The tech came out and he only looked at half of the equipment. He looked at the condensing unit outside, but did not go up into the attic to look at the actual air handling unit and was argumentative. He said that the air is cold in the ducts, but that he doesn't have to feel the air coming out of the unit to actually know that the air conditioner is working. He made excuses as to why he wouldn't look at it.

Everything was a disaster with Best Care. I put in for the rep to come out on the 15th and I let them know when I made that appointment that I needed him to come out as soon as possible because the situation wasn't getting any better. The rep came out and said that someone would get with me within the next 24 to 48 hours. I've never heard anything back from anyone until yesterday. I called American Home Shield on Friday and the guy that I talked to put me on hold to call Best Care to see what was going on. The rep said that it was told to him that someone would be giving me a call Saturday. Saturday and Sunday came and no one called me. So, Monday morning, I finally got a call and the rep told me that everything that the contractor did for the 15th and the 16th got erased because the site supposedly crashed and he had to make another diagnosis. She said he was gonna have to come out.

South Valley Appliance Repair came out and fixed the refrigerator but it's not working. I have to call them back because I have to replace the filter. So, I have 30 days, I'm gonna replace the filter and see if that helps it. Other than that, submitting claims with Home Shield and the contractors that I have come across with were usually pretty good. Be protected.

I’m a new homeowner and I'm 70 years old. This is not my first home. But when I bought it, I have work and I have a special needs child. So, I have a lot of issues going on. I had issues with the AC and I explained to Home Shield what the issues were through their website. I prefer to talk to a person, but I've been on hold for an hour trying to talk to a person. I had called several times and either didn't they have a guarantee or I was supposed to be charged again. But at the end of the day, I just wanted to get the AC fixed.

American Home Shield has been a hit or a miss. But it had to do with the vendors that I had an experience with. My refrigerator and my microwave had a problem and American Home Shield sent the same vendor to look at both. With the refrigerator, the tech told me that it was normal that the top shelf of my refrigerator was freezing up everything and leaking down to the bottom, and the bottom half of my refrigerator was not keeping anything cold. He also said that happened to his refrigerator. I told him that was not normal and that he needed to fix his own because that was not how my refrigerator works.

The guy from Plumbers, Inc. came out and checked the AC. He checked what mostly goes out first and that was it. It was the fan motor. He left and came back in a week ‘cause he had to order a part. We happened to be home when he was here. He went out there, put it on, and it immediately came on. We were happy campers. He didn't waste any time. I signed the paper, got the receipt, and he left. He did a really good job.

The techs from Consolidated Mechanical had to come out for my AC. I had one of those old air conditioners with the old Freon and unfortunately, AHS doesn't cover Freon except for a pound or two of it. It's expensive and costs about $100 for a stupid pound. My old unit might take 10 pounds of Freon, so I was facing a $1,000 bill to have this compressor replaced that broke in the old one, which I could have done and been out $1,000. But it was suggested that the old one be replaced with a new one, so I agreed. I was going to be out a $1,000, so I might just put in a new one and be out a couple of thousand more. Also, the other one that I had was 20 years old and that Freon was getting harder and harder to find. Eventually, I was going to have to replace the unit whether I wanted to or not. So, they put in a new air conditioning unit to replace the old one.

There was an issue with one of our HVAC units in our sunroom. Something in it was burned up. They replaced it and it started working again. It was the first time I've used American Home Shield. I had issues with that same HVAC system but it was working on and off so I canceled the order for their contractor to even come out. There was also an issue with my plumbing and they sent somebody but come to find out it wasn't covered under American Home Shield. It was part of my irrigation system and not a part of my house. They only covered indoor plumbing.

My thermostat went out. I called in a claim to AHS. They sent AC Wizard and the techs from there got me taken care of very quickly. Now, everything is working perfectly. I like the security that I'm just gonna pay a flat fee with AHS.

Our air conditioner was leaking water. I submitted a claim online and the website was fine. We were then to be contacted within 24 hours. Fick's Mechanical was our assigned contractor and they did a great job. It turned out that there wasn't actually a hole in the pipe. There was a tank that had broken up so the water was backing up. They drained it. Everything has been fine since then. Now, I can operate my air conditioning unit without having water leak out. Overall, it's been a good experience.

The refrigerator wasn't getting cold and so I submitted the claim online. I thought it was easy and the response was fast. AHS tells who is the assigned contractor and that if I want to, I can contact them to set up an appointment. Angel Appliances Repair came out and the guy was awesome. He did his work and he fixed it. I had lost all my food and I had to throw it all away. Now, my food's cold. I've been referring AHS to a lot of people. My experience has been good so far.

The process on my most recent claim with American Home Shield was fine. The contractor came out and fixed the problem immediately. The problem happened about a week or two before they came out to fix it. My issue before that was my refrigerator. A contractor came out, but AHS spent a lot of money on that refrigerator when they just could have sent me a brand new refrigerator. With the money they spent on that refrigerator to get it fixed, I didn't spend that much money for the refrigerator. The young guy that came out to fix the garbage disposal was on time. The garbage disposal works perfectly. I'm still having a little bit of issues with the refrigerator. It still leaks for some reason.

I loaded my stuff in the washing machine, closed it, and put the time. I filled it up with water and it showed LD in the panel. The machine stopped and it was not working. I tried again, put the clothes on the other side and there were too many things. I did it four or five times and it was the same thing. The machine started then after one minute, it stopped. I called Home Shield and spoke in Spanish with the rep explaining the situation. I left my claim and Dempsey Oil came out. My washing machine has been okay since their visit. The last time I sent in for Home Shield, it was nice. This is the best company for a guarantee for a starting home.

We submitted a claim when we had to have our air conditioner worked on and then the other claim was for our pool chlorinator. I did one claim online but in the future, I would probably call it in. Online submission saves time but I like to look at the reviews of the service people and I don't know if they checked them out. A lot of people now are if you're gonna have something done, you kinda look for reviews online and see what they're like. I realized that when you call in you can say, “Hey, who's in our area?”, and they will tell us, “Oh, we have two or three different companies out there.” So that would be the only difference in online versus calling it.

The AC wasn’t cooling. This happened on a Saturday and here in Laredo, Texas it really gets hot and Walker Air didn't come out until Monday. But the tech did a really good job. He said it was something that has to do with the motor.

American Home Shield has been a great program. I'm so happy that I was told about it and that I have it as part of the home purchase. It's really been incredibly helpful to me because there are a number of things that have happened. A pilot light went out, some bearing coupler had to be replaced and the rekeying service was also very helpful. I've had three uses of American Home Shield and found them to be very responsive. I've done claims both ways, online and calling in, but I find it easy to do online. Recently, A-1 Quality Care did a fantastic job on the AC unit. The filter on it was a little clogged and a little dirty. The guy opened it up and cleaned it. There was also a connection that he replaced and following that, it's been working like a champ.

There were two switches and one electrical receptacle that were not working. American Home Shield assigned to me Jaeger Electric and their tech did a good job. He came relatively soon and went right to work. He searched around trying to find out where there was a loose wire somewhere in some wall. He found it by the garage. He was able to get things sorted out and fixed. Now, we're all back up and running.

I had a problem with an air conditioner not cooling adequately. It's the second time I've had the same problem. So, the first time the techs recharged it with Freon. It’s the third call I’ve had on the air conditioner. On the second time, the issue was the capacitor, so it was something completely different that caused the air conditioner to shut down. This time it was not cooling again, so they've identified that it has a leak in it. It's gonna need to be replaced. It's still an open claim.

When the AC was turned on, it would start and run for a few minutes and then it would start making a horrible noise. Almanor Energy came out and the guy looked at it and he knew pretty quickly what was wrong. It ended up not being a big of a problem and he fixed it that same day. It worked out great.

My AC unit wasn't working so I called American Home Shield. They said that the contractor would follow up with me within 2 to 48 hours to set an appointment and they did. The guy did a fantastic job. He called me before the deadline and expedited my appointment. He made an appointment under the timeframe that was given. He showed up on time and also called before.

I was doing searches to try and get a more reasonable rate. And that's how I came about Home Shield. Going about setting up the appointment is the most aggravating part because either you got to call and talk to a live person, which takes forever to get someone on the line, or you do it online where it asks you all these questions as if you're the one fixing it, when I'm calling to get someone out to fix it. It has too much jargon that I don't know the lingo because I'm not the one fixing it. I need someone to fix this. It asks a lot of questions about, “Is the such and such broken or something such and such needed.” I don't know. So, it's better to talk to someone on the phone, but it just takes forever to get someone on the phone. But when someone does come out, the problem is handled.

American Home Shield is fine. We've had it at a couple of different items now. We've had good luck with the contractors and we haven't had any recurring issues.

With American Home Shield, I can get professionals to come out and do all the stuff that I don't know how to do. When my daughter's tub would not drain, They sent Price Right Plumbing and they cleared a pretty large clog in her drain, and now it works. The techs were really quick. They came a little bit early, and they were very polite and professional.

We had a claim for the piping for the heater. We submitted it through the online, and then we received notification that a certain repair company would be calling us, which they did. They set up an appointment with us and then they came out. They didn’t have the parts on hand so they left and ordered those, then they came back and fixed the thing. We've been very pleased with American Home Shield.

We had a leak in our ceiling. The young man from Jed Plumbing & Gas cut holes in our ceiling and said that the leak was not coming from our tub. He could see the pipes to our tub coming from our roof. Somebody told me that this issue wasn't covered so I hired someone to come seal the shingle on the roof that was causing the leak. But the guy from Jed Plumbing was very nice and polite. He was spot-on that it was not coming from my tub, even though my tub was right there. But the holes in the ceiling bothered me.

We had a backed up sink and I wasn't hearing from anyone, although American Home Shield had assigned it to a particular plumber. I had to call the plumber because I hadn't heard back from them, and then we were able to set up a time later in the week. I thought the issue was my garbage disposal, but it was a blockage of the sink. The gentleman that was sent out troubleshooted it and he got the job done. He was able to unstop the sink, but when I called American Home Shield back, they were saying that he had cleaned the garbage disposal and I owed him $60 something. However, he didn't do what he had originally said he was going to do. The $60 something was included in the $100 fee that I had to pay, so I didn't have to pay anything additional.

Sigmond Plumbing showed up. Two guys came, and they worked on both bathrooms. Everything was fixed very quickly. There was no mess, no fuss, and they wore masks and little slippers on their shoes. I submitted the claim to American Home Shield and it might have been like two days later that they came out. I was satisfied with the timeframe. Having American Home Shield has been very beneficial. I've tried other companies and they were not good at all. But with American Home Shield, as soon as you submit the claim, it seems like that day, the company that's gonna come out comes out and schedules the appointment. So, it's been good as long as you submit your claim online. I had to call because when I renewed, I got like two credits to use for the co-pay. The only way you could use those was to call. So, it would be nice if there was a way that you could actually submit a number or something online versus waiting an hour on the phone.

The process was easy and painless from start to finish. Right Tech Heating made the appointment in a timely manner. They arrived when they said they would. The condensation drain line had apparently gotten clogged so they were able to blow the line, clear it, and fix the problem quickly and efficiently. The technicians wore masks and were professional. Everything is working perfectly.

Everything went well with our recent experience. I needed an electrician. I made my request to American Home Shield and they scheduled a person to come in tomorrow to take care of it for me. It was very smooth. Everything is working great as well and I haven't had any problem with any of the contractors over the years. They all have been great. I like the quality of the professionals that come out. I also like the timeliness, the scheduling and the problem resolution.

We've had several problems with plumbing in our house. We've had plumbing companies that American Home Shield suggested to us and they have been awesome. When things didn't work out the first time they came, we called them back. They came back and we didn't get another charge. We had to call them back a third time for the same problem and the plumber from that company said that he had asked a master plumber about the problem we were having. He told us that we had too much pressure in our water system and this was causing the leak in our bathroom.

All Comfort came in a week earlier and they had to replace a couple of parts on the air conditioner, and they got it working. Three days later, both the unit in the house and outside were both working but there was no air coming out. So, we called them back. They came in and said that it was because it needed Freon, which was a little weird because they were here a week before and the Freon was just fine. They said that one of the hoses was leaking but it wasn't leaking the week before.

American Home Shield has a good website. I used it for a claim when my compressor was making a loud banging noise. Someone with 88 Mechanical came out and he was right on time. He was very professional. But the compressor is still making a banging noise. He said it was working. And that as long as it was working, he could not replace it according to the contract that he has.

I'm a Realtor and I've been using American Home Shield for at least 35 years. We are pretty active in the North Dallas area. We put a seller's coverage on every listing that we have. We let them know that the buyer may make another choice, but in the meantime, we want them to be covered. I also have about 14 rentals that I have American Home Shield on so I have a pretty good feel for the kind of service that they give. I have certain people that are preferred vendors but I can't always get them. Sometimes I have to call at five o'clock in the morning because my special ones, I've already blocked out for that day. But we can work with the system.

GE Appliances came out for two different appliances. The first one, there was nothing wrong with the appliance, it was something that we had done, so no issues. The second one, we have water in our refrigerator. When you press the water, the water was leaking down the bottom. The pipe down the bottom was cracked so they had to replace the pipe. The service of American Home Shield is okay. They get things fixed. Sometimes, I don't hear from anybody for a while but eventually, they get stuff done. I like that they also let me pick what appliances that I wanted to cover under my warranty.

The air conditioner wasn't cooling, so Everyday Heating and Cooling came out and put some Freon in it. I did the claim online to American Home Shield, and the tech came out the next day. He was knowledgeable. I really appreciate what American Home Shield has done on both of our houses. They did a good job.

Our unit was freezing up. I called American Home Shield and then they called Houston Air and the company called me. There was a manager that showed up and said that his guys would be coming that evening and I said okay. They put a new furnace in the upstairs unit. My AC is working perfectly. Then my heater wasn't coming on and they sent the same guys who did it. They checked it out and couldn't figure it out. So I'm waiting. They got a technician on his way right now.

Submitting claims to American Home Shield has been easy. I can go online to submit if I can't get through on the phone. Last year, we had an issue with our refrigerator and we had to wait a bit because a part had to be ordered. It came and everything was taken care of. It was all still very efficient. Recently, the faucet of one shaft in my bathroom wouldn't turn off. It was stripped. This happened late in the day so we had to turn off the water from the street. I submitted a claim to American Home Shield and the serviceperson they chose sent a text that night and asked if we knew the make of the faucet. He asked if we could take a picture of it. I did that and sent it to him. He came the following morning and knew exactly what to do. In 15 minutes, he was done. AHS has been excellent and professional.

I had a drip at a connection for the washer from the main coming in from the house. I filed a claim online with AHS. Their website was okay. The service provided by the contractors was excellent. It's been pretty good for my experience with American Home Shield.

I had a computer that I had just moved back in my home office. I plugged it in and then the next couple of days, it died. I took it in to get checked and they said that it shorted. So, I had to buy a new one. I thought maybe the computer was bad. Later, I went to plug something into another plug, same room, next wall. As I went to plug it in, I saw sparks come out. But I also noticed there was a flickering in one of the light in the kitchen. I got nervous. I thought maybe there was a short in the line, and thinking that I didn't want my house to burn down, that was why I wanted to get electrical out here.

If I find my own person to come and fix something, it's gonna take time. With a home warranty, it’s fast. When I bought the home, the owner before it had American Home Shield so we just continued on. But when I call AHS, I hate that I have to speak with the machine. I would like to speak with a customer service rep to request the service. I had an issue with the AC and Three Brothers came out. They were on time and did everything fast. They wore their masks too. I called them the day before that and they came the next day. They were good.

The first time that Sancho Services came out, the stopper was jammed and wouldn’t release. They didn't completely clear it and they came out the second time. They were very nice, very polite, and went right to work. They took care of it and everything's working fine now. I have AHs for going on 10 years now and so far, I have had good results every time. I have not been disappointed and it has not been a hassle. I usually submit my claims on the phone, but occasionally, I'll do it on the computer. The reps I've talked to have been excellent and I've been impressed with their service.

Before, we turned the AC on and it wasn't cooling. The fan inside would blow, but it would blow warm air or just room temperature air. The guy from Myers Comfort Specialists said that when he came and checked it out, the fan motor was burned out. So, he replaced the fan motor, and it started cooling again. But it seems like it's louder than what it was originally. When the fan kicks on, it's a little louder. I could hear it from outside in my bedroom. But other than that, it's cooling. The tech did what he was supposed to do. He was nice and professional. He had on a mask. He stayed outside mostly.

The first contractor for our AC was very knowledgeable and user-friendly. He interacted with us. It was from a prior time when I called American Home Shield and they sent somebody out. The contractor just patched it the first time. Whenever they came back out, they completely fixed it. We're still having the same problem though, but maybe my vents are not large enough.

We had a washer that wasn't spinning properly and then our dishwasher wasn't getting everything clean. The claims submission was really easy. I didn't have my password to do it online from my phone, so I just called the number. I waited on hold for a little bit, but not too bad. It was pretty simple. The contractors who came out were all great, in both cases. It was two separate companies. There were no issues with cleanliness and timeliness and it was resolved quickly. They were both pleasant to talk to and they walked me through what they were doing. Everything's working now.