American Home Shield Reviews

When I need service, I usually call by phone. Customer service is good, although sometimes there can be a language barrier that makes communication difficult.

One thing about American Home Shield is that it takes a while, when you send in the referral, to get something set up. We had a toilet leak that we had to get taken care of the same day. I didn’t feel like I could get that set up through them, so we had to do that on my own. I want that reimbursed.

American Home Shield did their job as expected. I've known people who got declined for their claim and one of them was my daughter-in-law but it wasn't this company.

After that, AHS sent another person from a different company. He was very nice and treated me like a person. He said the stove was not fixable because the mice had chewed through the wires. He also said it would be settled, and now I’m waiting for them to look through my paperwork to see how much coverage I have.

I’ve been working on this claim for a long time and still don’t have a stove to cook on. I also haven’t received any phone calls or emails about what’s going on. It feels like I’m just sitting here waiting in the dark. It would help if there were more communication about what they’re doing and what they found out about my stove.

They said that it was the compressor. Then, when they came back. They messed up my fan and said we need to replace it. Now. I asked why they didn't do that when they’re out here. Then they said that there's nothing wrong with it, they’ll take care of it, and I don't have to pay for it.

So they came back, and they replaced the fan, but it started banging around. And the guy told me I could just put a brick on top of it, and that'll stop it. And of course, I kind of went ballistic on him with that, telling me to put a brick on top of my AC unit.

tried to work with them for a little bit to see if they would come back out, because he said they’ll come back and take a look at it. But they refused to fix it.

And so I got back in contact with American Home Shield and asked them if they could send out another company because I didn't want that other company back out there. They were hack guys.

So that's when they sent out this Gary or Jody came out, and they looked at it. They said those guys installed this and that incorrectly, and that a part is messed up. They took videos of this and said they're gonna send it in.

It took weeks for American Home Shield to let me know anything. I kept calling back, and I came to find out that this second company sent a bid in for $13,000. And I'm like, that's kind of a lot of money for an AC unit.

I'm waiting to hear back from them. And after calling back 4 or 5 times, finally American Home Shield told me, they’re not gonna fix it. They’re gonna do basically a buyout-type thing. And I asked how much it was. They told me it was $4,200, they wouldn't pay over $5,000.

I asked why I am not receiving the full value of the $5,000 when I just paid this heating and cooling company $1,200 cash to come out here the first time to fix it, and it's worse off than it was.

And that if they even hold these people accountable or follow up to find out if they went out to one of our customers' homes and jacked up their system. They were like, “We'll check into it,” but I never heard anything else back.

I was very dissatisfied. I am very big on feedback and transparency, and I expressed this to the last person who called me, as I still feel as though I am an American Home Shield customer.

I feel like they don't care about who they send out to your house to work on it. It's just whoever they can sign up for their program.

I looked at some of those guys' reviews, and it is absolutely ridiculous that some of these companies' reviews, like that of Fletcher Heating & Air, the first initial company that came out and butchered my system, their reviews are horrible. There are people on there mentioning the technicians and the general managers by name.

I'm gonna say, customer service represents the company as the first line of defense. They can only give me what their bosses are telling them and what they're trained to do.

They're not gonna be open and forthcoming with you, especially when they continuously put you on hold and go and talk to other people to figure out what to say and what not to say. So I'm disappointed in that as well.

They're not being honest with customers when they call in order to start their contract. I picked between the top two programs, the Platinum and the Gold. When I signed up, I asked the gentleman what the difference was between this policy and the policy that's above this other than the cost.

He specifically told me, and it's in their brochure, “The only difference with the other packet is we pay an additional $1,000 towards any damages to the roof.”

And I said, “Well, if that's the only thing, it's only $1,000, there's no sense in me paying a higher price when I basically get everything in my plan that's in the top-of-the-line plan.” Well, come to find out, that wasn't true.

There's another difference, and one that affected me personally was the charge for Freon to be added to your system. I had to pay $1,200 to get Freon put into my AC unit because I wasn't given the option to know what the differences were in the plan.

They only pay $10 towards Freon per pound. Well, if I had known that, I would have said, “No, let me just go ahead and pay the extra money, and that way, yeah, I'm paying extra money every month, but at least if I need this service, I'll be covered.”

So I'm gonna give that a minus as well, because they're not being forthcoming about the services that they provide. And I thought I was getting a good value for what I pay per month for the plan that I got.

I've been on the website a few times. It was enough to let me know what I needed for my situation. But again, it doesn't give any honest feedback to customers to let them know what you're really buying and what service you're getting.

I'm a business owner myself, so I understand the whole concept of open and transparent. And like I told them, I can't go to my customers and give them some bogus excuse as to why I'm not getting their product moved.

They just get people to sign up and pay the money. I personally just don't think they care. If they do, whatever the situation is, they will. If they don't, they'll just say. Hey, we're gonna buy you out and get rid of you.

I normally submit claims online or over the phone, and their online site is user-friendly. And I didn’t have any problems with the contractors that were sent out. They’ve had to come out a couple of times on some of this stuff. But other than that, they’ve been professional and courteous. 

So, AHS has been good, and I’m impressed with them. I like that I don't have to worry about who to call and figure out what’s going on. And they warranty it. So, if there’s a problem, they come right back out. They’re just a little pricey, but I think it’s just kind of good insurance. I pay a little bit each month. But they just had to replace the compressor on the refrigerator, and that was about $800 they had to pay for it.

Last year when my microwave had an issue, the technician was assigned quickly and they replaced it. When I had an issue with my dishwasher, that went on for maybe four weeks without assigning any technician. I called the technician who fixed my microwave directly and asked him if he services dishwashers and he said yes. I called American Home Shield back and asked them to assign the last technician but they said they can't do that because they don't see them listed. After four weeks, American Home Shield said that they can’t get any technician and I could find one myself. So then I called back the same technician and had him do it. I was without a working dishwasher for more than two months.

The first couple of ones just came out, and I had some things that were tangled up in the attic area, which I don't go up there. The next one that came out noticed it and explained it to me, and I think they corrected it. So, I probably only had maybe a couple of them that weren’t too knowledgeable.

When I upgraded, I didn’t see much of a difference. But for this year, I've only had to use them once. So far, so good.

Also, it's hard to understand people when you call and you do get a representative. Most have very heavy accents, and they repeat themselves 1,000 times, saying things like, “I understand your air conditioning is broken. I’m so sorry. Don’t worry. We will fix it.” It's like five minutes of saying nothing.

They wanted to put an uncovered cost. They said it’s $200 to change the filter, which they already changed the last time. So, they made this trick where they keep the request hanging. And American Home Shield is not really cooperating with this matter.

For my other claim, I had a couple of faucets leaking. And the plumber showed up one time. They were supposed to bring a part and come for a follow-up appointment. They haven't come and they've been dodging my calls. I called American Home Shield a couple times. They procrastinate and gave them some kind of fake appointment. I've been in contact with one of the managers. The technician is even playing the manager, telling him that he’s on his way. But he doesn't show up.

Their customer service are usually polite. But the thing is sometimes they would just uphold their positions or side with their contractor and don't really try to solve the problem.

I've got a refrigerator with an icemaker. They're fixing stuff, and it hasn't solved the issue yet. They've worked on it twice, and we're still working on it. They came in originally. It's one of those fancy ones that talk to you and tell you what's wrong.

Well, it needed a filter. We went down and bought a filter, but it still didn't work. And then they came back and actually replaced part of the unit. But it's still not working. When they get back in, I believe we found another, it's an electronic one.

It's one of those you can look at the door and tell you what's wrong, what’s missing, or what's wrong with it. And now, the sensor is coming up. So, I believe the sensors have gone bad, which could have saved a little bit.

We haven't actually spoken to anybody. It's been through a little chatbot that texts back and forth. I've never used American Home Shield, and it's been a little trying. We've had a couple of issues with it recently.

I've been aware of some issues that each of them has with how they operate and what they replace. They came up and made me quotes or cash offers on the washer, because they were not gonna replace it.

We ended up with the washer that went out. They made us an offer, and I finally accepted the cash offer, a buyout. So I'd go buy what I wanted, which was fine. My daughter didn't feel that we got high value out of it.

But that's all right. I paid more, and I've had a fair experience.

The service company they sent it to has done what they needed to do. They did their assessment, and the machine said what it needed. So, they did it, and then it wasn’t working. They went back and told American Home Shield they needed to replace a piece of it.

They did replace the piece, and it's still not working. But that's all right. It's not against the guy who has been working on it. So, I won't complain. I'm trying to be nice without being too nasty. I know it's like any other warranty that has its limitations.

I wish that it covered more proactive things before they failed. I’m also unhappy with the online tool. It doesn’t have the right selection there. The thing I like most is the quick turnaround of having somebody assigned and somebody coming out.

One of our air-conditioning units stopped working, and when Three Brothers AC & Heating came out, they said it was a small part that was broken. They had it on their track and fixed it really quickly and it was working again. The contractor was good and easy.

I tried to submit the claim on the app, but it had a mistake and didn’t have an option for just a regular air-conditioning unit, so I ended up calling in. I used the automated system to schedule it, and it was easy.

The only glitch we had was when we wanted to get our HVAC tested in the fall because the paperwork said we were entitled to one free HVAC test and we didn’t get that. There was a bit of back and forth, and we ended up talking to an arrogant agent and that left a bad taste in the mouth. But it did improve when we subsequently had the plumbing issue. Our kitchen sink was clogged up, the guy that came out, and he was basically quick and to the point, snaked it and unclogged it. It took some time for them to schedule the visit, but once we called, they had someone come out and he did a good job. He was sharp and he knew his stuff. Maybe he had a very busy day, and he was just anxious to move on, but he did figure out the problem.

We had an electrical issue, and we didn’t know where the circuits were running. We ran two heaters in two separate bedrooms, and we lost electricity there. It turned out that both bedrooms were on the same circuit, and we didn't realize that. The guy American Home Shield sent out was the one that figured that out.

We had a pretty serious leak. At first, it looked like the upstairs bathroom was leaking a little, but it turned out the main leak was coming from the hot water line. The gentleman from Summer Plumbing came with another technician, and they figured it out. It took some time, but they stayed with it until they got it resolved.

They had to go into the basement apartment and work upstairs as well. One of them stayed with me and explained what they were doing as they went along, and that it was going to take a little longer. Mr. Ellis also called American Home Shield to see what they would cover and what could be done. I don’t have any issues with the coverage. The warranty pretty much covered everything.

I wouldn’t ask anyone except Summer Plumbing to handle a plumbing issue for me again. I would highly recommend them to anyone who needs plumbing work done. Overall, I’ve had a good experience with the providers the warranty has recommended. The companies they use have all been good.

I also have no issues with customer service. They did their job the way they’re supposed to. They were friendly, compliant, and not irritated at all.

I like that American Home Shield isn’t very expensive, and I can pay monthly instead of a large amount upfront. I also like how quickly they handle service requests. Unless I call on a Friday, I usually hear back from a provider within two or three days. I’ve used them several times for my heating unit, air conditioner, and other plumbing issues.

The contractor reached out and left a message, and told me the day that they were coming and the time frame. However, it did not fit my schedule, so I had to get my mom to help me since I wasn't able to talk to anyone and select a time frame. That was a little inconvenient, but I was able to make it happen. Also, he called five minutes away instead of giving the 30 minutes’ notice.

I was on the phone for part of the visit, and the contractor seemed very confident but not very solution-driven. My mom was left a little befuddled about certain situations. We had to argue that we wanted something fixed, but he said we just needed to use Jet-Dry and that it’s not always supposed to dry the dishes. He had an answer for everything, but it wasn’t the core reason of why it was wrong.

Even now, my dishwasher still isn’t drying consistently, and I’m still not getting ice. He said he would order the items anyway and told us to call him back, and he’d come right then to install them. We had to wait a week. I called multiple times and didn’t get a response, which was frustrating. When my husband finally got ahold of him, he said that he wasn't going to be there for another four days.

My husband ended up installing the lock on the washer and got it working. When the contractor installed the new ice machine, he said the water wasn’t hooked up and that we just needed a new filter, but he never helped or realized that I didn't know how to hook up the water. With the dishwasher, he said it was on the wrong setting, replaced it, and never ran it through a cycle to see if it fixed the issue. It did not.

Because of the poor service, I am going to remove myself from American Home Shield. This was the second visit that didn’t lead to any type of solution. It’s a lot of money out of pocket for what looks like a waste. I could have bought the part myself and saved money on top of the $75 a month I spend on AHS.

Next day I request service by paying additional $125 for second service request. The technician show up next day and tells me this is a pre-existing condition, hence is not covered and I will have to pay for this. If they had told me this while upselling, I would have rather cancelled the Plan as opposed to upgrading it. Terrible customer service!

They told me they had to go get the parts all the way into Palm Springs. They came back and installed whatever they installed, and then they left, and they charged my credit card, and that was the experience I had. I wasn't happy because, really, I'm not knowledgeable, and I'm assuming I needed what they said I needed.

Everything is working now. American Home Shield themselves is okay, but the contractor was beyond them. They could have sent somewhere else, but we live in a rural area and it's hard to get contractors to come out this way. They did refund me my fee for my time. I just thought it was unacceptable to wait that long.

I submit requests almost exclusively online and it's simple to do. Just log in, click what the issue is, attach a picture of the serial number, and send it. The interactions with the technicians are also great and they let me know what they do to fix the issue.

And then, the plumber was supposed to call us and let us know, but we did not get an email saying that we needed to pay part of the repair. So, that was the only slight holdup. So, we went on and did that. And they came out when they said they were gonna come out and install the unit, and that went pretty smoothly.

And the one before the water heater was our dryer, but we’ve never had any problem whenever we had to submit a claim.

The contractor was very nice and kept me updated and informed about what was going on and what parts were coming in. My garage door opener has been working fine since the repair.

My refrigerator door handle cracked on one side, and I couldn’t open the refrigerator. I had to open it from the side. American Home Shield said it wasn’t covered. I thought everything was covered under these warranties.

The warranty should clearly explain in the contract that certain things, like door handles, aren’t covered. It was just a small plastic clip that needed to be replaced. I ended up getting the last technician who was here to help me fix it, outside of American Home Shield, by the way.

What I want to say is that American Home Shield uses Sears as one of their regular contractors, and I don’t think that’s a good choice. This is a warranty plan, so instead of automatically sending Sears, they should give me the option to choose someone else. I actually know another contractor from a previous home warranty company, and he's a great one.

So, as an equipment warranty company, AHS should have provided me with a better option, not like the one they offered. It was too high. Last year, I had a problem with the upstairs unit, and they replaced it at almost half the cost. So, I don’t know why it just changed to double the amount. But the guy who came here said it’s because of the tariff, but I'm not sure it’s gonna make that much of a difference.

I replied to that text message, but it just came back with an automated response with the same date and time. I tried again via email and they acknowledged and said they will change it.

The people who came out to do the maintenance were super quick and courteous, answered all my questions, and then they left. Everything’s working fine.

They ordered the burner and the valve, and both were supposed to be shipped to our home. The valve arrived in about a week, but the burner didn’t. On the second visit, the technician was able to install the valve.

When I told him the burner hadn’t arrived, he looked at the existing one and said I didn’t really need it anyway. He put the valve and left. My wife doesn’t use the oven that much, but the next time she tried it, it still wasn’t reaching the right temperature, so we called the technicians again.

The burner they ordered finally arrived, so the technicians came for the third time. I had the part, and he installed it. It seems to be working now, but it took three visits over a span of almost two months.

I’ve had two experiences with American Home Shield. One was a component on a washing machine. That one was handled more quickly, but I still thought it took a bit too long. They’re not as timely as I’d like. When an important appliance goes out, you don’t want to wait two months to get it repaired.

Elite Maintenance then came out, and they were good. He was professional. He said the compressor needed to be changed, and that since it’s that old, he recommended replacement. But when American Home Shield got the report, it seemed they wanted another opinion. They also said the vendor doesn’t have the skill or expertise to replace a compressor, which I thought was a lie. They were just shopping for someone to say it didn’t need to be replaced, in my opinion.

The last one that came out on April 3, Fix Dat Appliance Services, also said the compressor was gone and needs to be replaced. AHS handled that finally. They reimbursed me, which should have been done sooner.

I’m going on a year with American Home Shield. I was with them at another location before when I moved. Sometimes it’s fantastic, and other times, it's a headache sending out multiple people. I wait, and all this time goes by. It seems like they don’t have any faith in the vendors that they hire, and they’re trying to get out of paying. That’s not right.

American Home Shield did that before with something I had to replace. With a stove, one of the companies that came out never turned in the report. Contractors have 48 hours to get it in, but a week had gone by, and AHS called and left messages before they took care of it. A second company ordered parts, but they couldn’t fix it, and they recommended replacement.

The customer service people – sometimes I have to call because the website doesn’t let me do certain things – some of them don’t know how to talk to people on the phone, and they lie.

After the peak ended, once this year started, I called to try to make another claim. I had to pay another fee to accomplish that which I understand. But I had one company come out. They were having a hard time and so, they’ve come out twice, once to diagnose and once to fix. They came out again ‘cause it didn’t work and I had issues with them.

So, I contacted American Home Shield and asked for a different provider. They sent out a different one and they came out once to diagnose and then, again, to try to fix the problem. It wasn’t fixed. They came out a third time but still didn’t get done. After they finished up, they didn’t completely reattach the hose from my dishwasher to the sink assembly for it to drain. So, I tried to test it to run it after they leave and it popped out. And so, my dishwasher drained into my cabinet.

I was at work one day and I got a text that someone’s already on their way and was asking me to start my dishwasher. I said that I didn’t set up an appointment that day and that I was busy at work. They texted me again but I couldn’t reply at the time.

It’s still not fixed but it’s just not been a super high priority since it’s been such an issue. I don’t know if it’s just ‘cause my dishwasher is a trouble child or if it’s because the contractors aren’t as knowledgeable as they should be. It’s hard to pinpoint. But it has not been a very good experience from beginning to end.

I had another claim with AHS when the shutoff valve for the hot and cold water under my kitchen sink had rusted. They sent somebody out to repair those and that was completed without a hitch.

But I’m not impressed with AHS. I don’t know what necessarily the relationship is between AHS and the technicians but I have a feeling that if I was working with the technicians as a single customer paying them for a complete job that creates this incentive structure to try their best, they’d try to get it fixed the first time even if it takes a little bit longer.

Maybe they only get one paycheck from AHS for each job regardless of how many times they come out. So, it makes them wanna speed up and just get through it, which I understand. But there are those checks and balances between incentives for getting the best service that I just don’t know about.

The contractor they sent was good,he answered all my questions. And the American Home Shield’s customer service representatives were courteous.

I don't know if it was a communication problem because I couldn't really understand the lady very much, but I had water all over my bathroom floor and I really wanted someone to come and clean it up. She did not hear me, or she ignored me. I didn't make a big deal out of it because I needed the problem to be solved. They did fix the problem, but I wish AHS would send a list of contractors for me to choose from.

Despite a scheduled appointment on March 19th, I was later told by Lisa that the part would be ordered and in by then. An appointment was scheduled for March 25th, but no one called or showed up. When I followed up, I was told that the part had not been ordered, and that it was on backorder—a complete contradiction from what I was told earlier.

I’ve missed work to be available for technicians, only to be told (on the day of the appointment) that nothing was ready. I’ve spent countless hours calling—multiple times per day—since April 2nd, trying to speak with the escalation department, with no meaningful resolution. To make matters worse, I was told that I canceled the repair because I had allegedly purchased a new washer—which I did not. I’ve never made such a statement and have been trying to confirm who reported that false information.

Communication has been difficult, with many representatives being non-English speakers, creating barriers to getting accurate updates. When I spoke with someone today, they reiterated Whirlpool’s claim that I refused service—which is simply untrue. Whirlpool subcontracted the repair to S and S, who have since emailed confirmation that the required part is on backorder.

I’ve forwarded all documentation to my assigned escalation specialist, who was supposed to provide daily updates but has not contacted me since 4/2. I have a household of six and have been spending $150 at the laundromat every two weeks. This has been an exhausting, expensive, and completely avoidable ordeal. I need immediate resolution and accountability for the misinformation and delays.

It is extremely frustrating to be on the phone with this company which has accumulated over 20 hours of my time explaining this same issue for the last three years and still do not have a functioning ice maker. With all the claim fees I have filed I could have purchased a brand new refrigerator by now. In Mar of 2025 (3 years later, and a promise to report them to the Better Business Bureau) they have finally decided that they cannot fix my ice maker and have offered me money or a Lowes gift card to replace my refrigerator.

To make this very long story short they offered me $1,000.00 for my refrigerator which is currently valued at $5,863.98. I am not even asking them for the full value of my refrigerator, I have found one at Lowes for half this cost that has all of the same functions of my old one and they will not even accommodate that! If you are looking for a company that only wants your money, disregards your personal time, drags out appliance repairs for years, has scripted customer service so much so that it overpowers their willingness to listen to you then this is the company for you. Unfortunately the reviews wouldn’t let me give them a zero star review.

I was calling the escalations, but they were calling authorization and whoever they have to call. They'd be on hold extensive period of time. It's ridiculous that you're on hold. I've been on the phone with American Home Shield in reference to my air conditioning problems at times up to three hours just trying to get to talk to somebody in escalations. When you call in, the first person in the call center asks all your information. Then they put me on hold and my calls get dropped. I don't know if it's my service where I'm at or if they're just dropping me, or they're telling me they're putting me on hold then a few minutes later, the call ends and I have to call back again.

Every time I call back, I get a different service person at the main call center. I have to go through the whole thing again - my name, my phone number, my email address, which property is it as I have several homes with American Home Shield, etc. It's very frustrating. One person at the call center in the escalations department even had the nerve to tell me that I needed to email the supervisor. Finally, things were supposed to be rolling along. I got these emails from American Home Shield about a ticket that's been created. But Burleson calls and the parts are not at the parts center. They called to find out what happened, and they were told they’ve been canceled.

With my two-ton air conditioning unit, that is the issue going on right now. When Burleson came out on the 14th of February, they also checked my two-ton unit ‘cause it wasn't cooling enough. I got a phone call yesterday evening from a supervisor in escalations. The rep told me that I'm going to get a brand-new two-ton air conditioning unit. This was supposed to be going on back in February. Back in 2022, I had problems going on with my two-ton unit. Even that time, it was horrible. It was July or August of that year through November, that poor Jonathan from Air Pro had to keep coming back to my house. He would get to the parts center, but the part is not there. He'd be ordering things that I would need, but they would get canceled.

When talking to Burleson afterwards when they went up and looked at the unit, they said I have a 2007 air handler, which is up in the attic, and a 2022 heat pump. They're mismatched. American Home Shield and I were going back and forth about that and trying to find another air handler. I was talking to the escalations department in reference to this, telling them their vendor did it. They were trying to deny my claim.

Back in March 4th, they told me I was getting a new two-ton unit. Burleson is waiting on the confirmation that the two-ton unit was moved from the Sanford distribution center to the distribution center that they normally use with American Home Shield in Ocala. They told me that as soon as they get confirmation of that, then they'll schedule up for someone to come out and replace my two-ton unit.

My experience is not a very good one, but that's just for one of the houses. I have had things done last year at another house that I have. Different appliances had to be replaced and it's been a pretty good experience. I had an oven, a dishwasher, and a washing machine replaced. The guys that delivered the oven misconnected something and the motherboard of the oven wasn't working. They had to get a part right off the bat and get that fixed. It was taken care of within a week.

I've had some issues with American Home Shield in the past. They recommend people to come out to your home but I don’t know how they pick them out. But if they tell me a company's coming to my home, the first thing I'm doing is to read reviews on the company. I cancelled once because AHS was sending somebody out to my house, and the reviews on this company were horrific. So I didn't want them coming to my house. I asked about another company and AHS couldn't make adjustments. So, it is hit and miss. The last time I was on the phone with someone, I wasn't happy when I hung up with them. And I was not happy that AHS was not willing to at least get the best person in my home. I ended up paying out of pocket for the service because I wanted the best plumbers in my house.

We went without the warranty for a while, but it felt a little risky. If I had to pay a $100 co-pay versus calling someone, it would still be cheaper with the plan. When the washing machine had an issue, I didn’t have to stress about who to call or what to do. I knew it was covered. But I'm not happy that AHS is raising the price but they don't tell you. They just do it, and it comes out and there's nothing said. I understand prices go up, but it would be nice to know. I didn't know that until I was just going through my bank account to see what bills went through.

Since I've joined AHS, the price has gone up twice and that rubs me wrong. They should let the consumer know, so I at least have that option of knowing that. When I first started, it was 50 bucks and then that went up to 100. Right now, it seems like it's happening every year. And I started thinking how often I use this the warranty and if what I’m paying a year at this point is worth it. I try to weigh that out. But I don’t want to just have my money taken without any information unless I call and ask if they have raised their price again. I don't want to have to seek it out.

They were terrible. It took them five different times of cancellations on their part to come out, within a month. Well, he said he was coming, but he didn't show up. Then he said he was gonna come another time, and he didn't show up. The same thing happened on the other two.

I was not happy with the contractor, but it's not the Shield's problem. I said to the technician who came out that the ice maker doesn't work. Then he said he’ll order the part, and will come out and do it when the part comes in. And that took a long time, too.

He just wasn't very good. So, so far, we have the ice maker not working again. I called on Friday, and today is Wednesday, and nobody's gotten back with me.

Action Plumbing usually calls me first. They asked what the problem was, and said that they would be out tomorrow. The same person usually came out every time, so I know them pretty good now. They’ve been out here a couple of times.

They first examined the issue to see what they needed to do. I don’t know if they did something initially really quickly to try and solve the problem. I don’t think they poured anything down the drain. They have a new snake that he really likes, and it works really well. It took him about five minutes, and they pulled some hair out of the drain. They’re really good. Everything is functioning great since the repair. I haven’t had any complaints.

I did the claim online, but I noticed that when you call in, there seems to be a disconnect. When I went online to look after that, I paid for the plumber to come out, and it continuously kept saying that I owed money because the plumber turned it over to a repair person for the washer.

It keeps saying that I need to contact the plumbing company directly because I would have to pay them. So, I called the plumbing company, and they told me I didn't owe them any money.

So I called American Home Shield, and she said, “I can fix that for you.” It's not showing now, but it just took a couple of calls because I don't understand why the service was transferred, and why it ever reflects that I owed them.

I really appreciate the contractors they're using now. It's been several years, and there was a plumber on one of the things I reported about a water heater. At this time, my water heater has a separate tank on it, which is code for that time, an extra tank.

Well, I didn't read the contract fine enough to find out that American Home Shield doesn't cover that type of water heater, which is kind of strange because at some point, that was code for building. And that wasn't like something that I went out and chose.

So if it's code for this residential area, it should be more noted or more prevalent that they're not gonna cover this. I know now because the plumber told me that, legally, by law, he cannot put another type of water heater in there. He has to go back and replace it with what was there. And that's my biggest complaint.

I would recommend the service, but what I would tell them is to be very specific in the things that you ask if they will cover. Because even with the leak, if the plumbing had been the problem, they would have paid to repair the Sheetrock.

But since the plumbing wasn't, and it was the washing machine, even though you guys paid for the washer, I have to get someone to come and repair the drywall. You should ask if you're not sure, even just little things. But never having encountered it before, I didn't know, but now when I called, I got told.

Every year at renewal, the price seems to keep going up. In comparison to other policies that are out there now, that offer a little bit more than what you're offering. It’s like checking things out before you make that renewal commitment.

The contractor came out and changed it. I've worked with them before, when they were sent to my old house. He was great.

American Shield could probably lower their plan payments.

And then they refunded my $125. I went and bought a new dishwasher. And everything has been fine since then. It would have been better, if they could have replaced the dishwasher. And I'm not sure I would do it again.

So, I contacted them, and I sent them a picture. I said I chose to talk to them instead of telling American Home Shield because I wanted to give them a chance to make it right for me.

And then the guy sends an email that says they're sorry to hear that and asks what I would like them to do to fix it. I was like, why aren't they offering me options to fix this. And he's never responded.

It took a week for them to set up the first appointment. And then a guy came out, and he goes, I don't even need to do anything. I know exactly what the problem was. And I'm like, wait a minute. What are you thinking is the problem?

And he told me, and I said that what I’m saying makes sense. And then I get a call to make another appointment. Well, I thought they were gonna fix it at the second appointment. But no, they were just coming out to verify what was wrong with it.

And then they had to order the parts. So, that was three weeks. I had no refrigerator, I had food lost, and I had to go get water all the time. It was really a pain, and I still have a damaged refrigerator.

My only problem is that it's the same problem every time they come out. The fix lasts about a year. And then a year later, I've got the same problem, and it happens again.

I talked to the appliance company for the very first time to make an appointment with them. I said the servicemen last year had told me to be sure. So, I told the girl to make sure they have someone come out who can work in a fairly tight area.

Because the way to my kitchen is a little bit of a tight squeeze. And she goes, I need to contact the handyman to take care of that. I said that I was told by your company to say this, and then she started arguing with me.

She hung up on me. So, I was not happy with the first part of that either. I had to wait a couple of days before I could call back again to get it resolved.

Only thing is they didn't ask for a follow up with the company they assigned to install the dishwasher once it was replaced, and I had a lot of concerns about that. Online, whenever I ordered it, it gave me a scheduled date of installation, which was on a Saturday and that was great ‘cause I didn’t’ have to take off work. The Monday before that Saturday, I got a phone call telling me they scheduled it that day and it was my busiest day, so there was no way I could make that happen. After a lengthy conversation, we finally came to the agreement that we would do it the following Monday and then he came back and said he couldn’t do that because the warehouse would only keep my dishwasher for 10 days. We agreed on the 28th. I canceled all my clients for that day, which was fine. I waited from 1:00 to 5:00 PM, when they said they were gonna be there. The same guy called me at 10:00 PM letting me know that I was scheduled for install on Monday. And so, a lot of conversation back and forth, calling multiple times, asking for a supervisor to call me back, no supervisor ever called back. I never got any resolution. The one that called me was the same guy. Every time I called their number, I got a different person, so I've got all their names, and they all gave me different information. I told them I could go pick up the dishwasher and do it myself. They said they’re in Tulsa. Come to find out, I talked to somebody later and they said it’s in Springfield, Arkansas. So, I'm glad I didn't drive to Tulsa to pick it up because that's three hours the other direction.

Finally, we scheduled it for the following Monday. Monday came, I knew we scheduled it later in the day, so I was planning on just taking off half a day. I called them to confirm the appointment, and they told me the driver didn’t come in. So, again, a bunch of conversations happened and then finally, the warehouse manager called me and we got it scheduled for the next day, which was a Tuesday, and he put me on the last install for the day so I could be home by 5:30. So, it was a very bad experience. I know that's not American Home Shield, but that is a representation of them because that's the company they use. The experiences I've had with American Home Shield have been good, but with the company that they used, not so good.

On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait." The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.

And the recent claim I had was for a plumbing issue, where My Cousin Vinnie came out. There was an issue with the tub drainage. But the claim process was easy. And then a gentleman came out. The work he did was feasible. He resolved my plumbing issue with what he did. However, I was taken aback that he suggested I clean out the drainage. And told him that I’m paying for the service. And he said that they don’t drain it, which to me is odd because I’m paying for service to be drained. And so he didn’t do it. 

And so I ended up having to drain it myself. All he did was take the cap off, reseal it, and tighten the cap up. And then he also looked at the sink. I think it was called an evaluation. He was trying to problem-solve to see where the leakage was coming from. So, first, he looked at the sink, and he took the insert inside the sink bowl out and ran the water, and there was no leaking. So, then he looked at the tub, and that’s where he discovered that the leak was.

So, he resolved the issue, but I, as a customer, was required to help him with that process. And I called AHS back the next day to make a complaint because I just thought that that was odd that I would be required to do that. So, I didn’t want that particular technician to come back again.

But what I like about AHS is their app. They didn’t have that before. And then they could improve their pricing. Because I don’t use the warranty plan frequently enough to justify the price. However, I do understand that I am paying for not having a headache, but the downside to that is my home is fairly new, so I don’t have a lot of issues when it comes to that. So, I think that there needs to be separate plans in terms of the age of the home and the age of appliances. Because I’m paying X number of dollars for a year for this plan, but I may only use it once.

If he had pulled it back, he would have seen the way that it tilted to go up to the attic and there's a bin right there. There's no way it could have gone up to the top. It was clogged right there at the bottom. I wasted $125. I could have paid it to myself. I was upset about that. American Home Shield shouldn’t send an old person out to my house. I have nothing against old people because I'm also old but I cleaned it.

Another thing is, I don't understand why I'm paying all this money every single year. Each year, our appliances get older. That's the reason why we're paying for the home warranty. They told me that my water heater was too old and I had to pay for it myself. However they replaced why heater which was also old.

The house is built in the 1960s but I got it in 2021. Everything in there is old. You don't move into a new house and then start automatically changing stuff. You change stuff when it breaks down. I'm not going to replace it until it breaks down. The way they were making everything now, from cars to stoves and refrigerators, everything is made to break down in 5 or 10 years.

Every year, I have my central air unit serviced to keep it clean and keep it running. I got a neighbor who decided to go ahead and get rid of his because it was old. And every single year, his supposedly new central air unit breaks down three times a year. I got a Rheem, and I know Rheem is a good product. I'm not going to replace it until it's gone. The older models last better than the newer models.

Also, I noticed my payment got taken out twice in a month and the lady said they do it every 30 days. They were double-dipping on me. When I asked them to change it, the lady said I would have to pay a fee. I'm monitoring how much money they have taken from me on these double months. I'm gonna file a complaint against them.

I want my money back because if I'm only paying my mortgage once a month, why should I give them anything more than my mortgage? I’ve told my friends that I'm dealing with.

The recent claim I had was for my broken water heater. So, I sent a claim online. And the only downfall is that there was no icon or anything to click that says hot water heater. And then AHS sent Murray’s Plumbing and Heating out.

And so, the contractor came out, and I had good communication with them. They identified the problem and then ordered the new hot water tank. But it took a little longer than I would have liked because of the size of my tank and having to find the right one. So, it took about two weeks, but that was American Home Shield’s doing, not the plumber's, since they ordered the hot water tank. But everything is fine now. It works perfectly.

I recently submitted a claim online because my washing machine wasn't working properly. It wasn't spinning or doing anything at all. The website was good, and after I submitted it, they texted and emailed me the name of the contractors.

The only thing is, sometimes it takes a while to get someone out here. I had to wait over a week one time, and they didn't really tell me what the holdup was. It’s usually just them trying to find someone to take the contract.

But the contractors have been good so far. On this last visit, the guy found a little piece of metal that had broken off from somewhere and gotten stuck in the pump, which kept it from cycling. He actually showed it to me, and the washer has been working fine ever since.

My most recent claim was for my toilet, which was running. I contacted them, but they couldn’t find anyone, so I suggested Trombly since they’re nearby. They came out, tried to fix it, but couldn’t. They sent information to American Home Shield, and AHS approved replacing it. I would recommend ADT because for me getting a plumber myself to fix my toilet would have cost more than $125. The membership is $30 a month, so it’s worth it.

They sent a contractor out, and when he arrived, he told me that it was an electrical surge that caused both to go out at the same time. The washer was starting to not spin. But he had already made up his mind and decided he wasn’t going to do anything.

We kept telling him that's not what happened, and he told me he’s going to tell them what's wrong. But he never submitted the paperwork to get it fixed. From there, every time I called American Home Shield, they said, I need to give them two days and they call me back.

They weren’t responding, and because the contractor had already been assigned, the people in the office said they couldn’t override the procedure. I kept escalating it, but even the escalation department gave me the same response. They’d say they’d take care of it and call the contractor, and that I should hear something in two days.

The holidays came, and I didn’t have my oven for Thanksgiving or Christmas. My washer finally got fixed in January. When the technician came to fix it, I asked about the oven since it was the same contractor for both. He tried to say it was American Home Shield’s fault and that they hadn’t ordered the part.

But when I talked to American Home Shield, they said they had already sent the part. I kept calling them, and eventually they came out and fixed the oven but that wasn’t until February. It took a really long time. My contract was coming up, and I was ready to cancel. The oven didn’t get fixed until February 19th, even though I filed the claim back in October.

I called the next day to cancel, but it was already the 20th, which is when they bill for the next month. I was worried they would charge my card, so I removed it and put in a card that wouldn’t work. They wouldn’t let me leave it blank, and I didn’t want them taking the money because I was afraid I wouldn’t get it back.

And during that time, they told me they would refund $125. But they still expected me to pay because it was the first day of the billing cycle. I called and told them to take it off my bill because I wasn’t going to pay any more after the trouble I went through. They told me that it’s a valid charge and I didn’t cancel until the day it was due, so they can’t give my money back.

So I filed a report, and they finally took it off my bill. At that point, I was done with them. I’d had them for a while and they were usually good, but the problem was the contractors they sent. I had issues with almost every contractor, so it wasn’t a one-time incident.

The tech didn’t know what was wrong with it. There’s several weeks in between his visits, which I was disgusted with. He ordered a part, came back, installed it, and if that’s not it, he went back and ordered something else. That process of elimination is what I didn’t like. It’s a very slow process. Even when I asked for a different company, American Home Shield said no, that it’s gonna have to be them. Finally, they fixed it, so now my wife is happy. Three or four days later, American Home Shield sent me a survey for feedback. I didn’t respond because I’m not happy with that service.

American Home Shield is the only home warranty company I’ve used. I’m under the impression that the others work under the same principle. They do nothing besides sending a technician to fix the problem. Like, with my refrigerator, they came out 8 or 10 times to fix my icemaker. The good thing is I didn’t have to pay the $125 service fee again. They almost gave me a new one because they replaced so many things in it. Still, the problem was not fixed.

When I called American Home Shield, they made a huge deal over the fact that I had put in the claim the day the policy became active. That’s the reason why it wasn’t covered. She talked about how I needed an entirely new toilet instead of just replacing the bolt, and they made it sound like it was my fault. I understand that it’s preexisting, but that is not how it was explained to me. Instead, they told me it was my fault because of when I requested the service and I should have waited for 24 hours. That’s what I took issue with. I cried and screamed on the phone for a little while, and she passed me up to her supervisor who hung up on me.

We ended up getting another plumber who fixed it for $400. But it hurts because I’ve had American Home Shield for seven years and I never missed a payment. I was a loyal customer and even referred them to people. I moved and got a new policy with them. The first time I needed them, not only did they deny it, but they told me it’s my fault. I kept bringing that I’ve been with them for years, and they said they don't have record of that, that I’ve only had the policy for a month.

I tried doing everything online, and American Home Shield gave me an offer of $125 to settle the issue. The girl I spoke to, Michelle, looked into it some more and she said the coil was not on the warranty. She said she would get back to me with it, she would see what she could do, and not to do anything as far as accepting the $125. That was three weeks ago. I'm still waiting.

I think the $125 was to shut me up but I didn't accept it. I wasn't so concerned about the price. It was the price of the Freon that concerned me. $1,200 for 10 pounds of Freon is $120 a pound for stuff that should cost $50 a pound. That's what I was pissed off about that she didn't want to even talk about. The initial phone call to get to my house cost $125. I ended up calling my own air conditioner company, and he gave me the same price. It was $1,200. I said to go ahead and do the job. He did the job and replaced the coil, which wasn't covered under warranty. That's the only reason it cost $1,200.

But there are things that they can't seem to get fixed. They can't find a repairman, so they leave it up to me and researching and getting somebody to come and repair something has been difficult. Their resources for some things need to be improved. For example, if I have my pool covered, they should have somebody to be able to come fix it. All they did was send someone who told me what the issue was, but they didn't do anything else. So I don't need the hassle of constantly taking care of things that they should take care of.

American Home Shield is just an okay company. Most of the time, it's a good service. But on certain things, they just can't figure out how to get somebody out to fix things when it's out of the realm of their expense.

The second person was a very good gentleman and knew what he was doing. They came out and replaced the parts and everything seems to be working good. The only thing is the new burner doesn't seem to want to turn down. If I turn it down to low, it appears to still be on high and I don't know what's causing it. Other than that, the guy had to make two trips, but he was very professional, friendly, and top-notch. I couldn't for a better interaction with the technician. That's the only claim that I've put in so far.

I've also been having trouble getting the promised $100 Amazon gift for me and the person who referred me to American Home Shield. Apparently, they're way backed up and I still haven't gotten it yet.

The guy they sent out told me to contact LG. So I did that and I had to set up a time for them to come to my home to get it done. It got fixed, but it took about three to four weeks for them to come out because they also had to contact American Home Shield. I lost everything I had in the freezer. I asked Home Shield if they would replace what I lost, but they said they were not responsible, even though I believe it is their resposbility because it took so long.

This is the first time I've ever had a problem with them. But a few people I talked to said they've had problems with American Home Shield too, so I'm not really surprised now.

The guy then recommended to get a new furnace instead. But the quote that American Home Shield provided for getting a new furnace was different than the quote the contractor gave. So I didn't feel comfortable and I felt the contractor wasn't being honest.

So I had another person who my niece used come out and he said I did not need a new furnace. All I needed was a thermostat. So he attached the thermostat and I paid him out of pocket. I've had no problems since. After that, I contacted American Home Shield just to let them know I was disheartened because I found their people to not be legit.

I also had previous experience where I had them fix my one bathroom toilet and it took them three times to come out to do it. The owner of the business had to come out and fix it right. So my last two experiences haven't been really great with them. Right now, I just can't recommend them. I don't trust the contractors that American Home Shield sends.

Now, why anybody in Florida who’s in the refrigeration and air conditioner business does not carry Freon is beyond me. He left and said it would take 24 hours for them to send somebody. He had to put in his report requesting that it needed Freon. By Tuesday, they still hadn’t had the request.

So I requested another vendor and they gave me one probably a week and a half later. At the time, I was going back to New York and it wasn’t convenient. By the time I came back, I rescheduled the appointment for a time I would be around. The company did a very nice job. They came in, pulled it out, unscrewed this and that, and did other things with the refrigerator. They then told me that I needed four major parts, a compressor and some other things.

Now the tech had to send his report in. That was a Thursday, and it got to them probably Monday or Tuesday of the following week. Then American Home Shield looked for it and told me to call the vendor. I did call them and they said they were looking for the parts. Finally, after calling American Home Shield for the umpteenth time, they said they would give me cash for the new refrigerator.

That’s not the way to run a business. If a refrigerator needed that many parts and it’s that old, they should have done this a lot sooner. Not happy with the whole scenario.

Overall, the experience has been positive with a few bumps in the road. There have been some miscommunications. When I purchased the plan, we identified that we had four-zone heating. American Home Shield knew that, and they seemingly didn't remember to tell me that I would have to pay extra for the additional zones. I also thought that a hot tub was included because we said that we had one, but when we went to do something with the hot tub, they said it was not included.

The contractor who has come to repair our heat pump has been absolutely phenomenal. The only other issue we had was when we had some drywall damage and they just sent us a check. They did not have a contractor come and do it, and one of the reasons I have this is because I need them to have contractors. I don’t always have access to the contractors.

I’ve had American Home Shield for maybe 10 years with many different properties, and I currently have five properties listed with them. When all I need to do is go online and modify something, it all works out really well. But when I get the foreign counterparts, it's a miserable experience. English is their second language, and they don't really have a lot of authority or power to do much. It's like you're talking to a person, and then they can't even help you, which is so frustrating. I've taken an hour to get to someone, and then I can't even rectify or remedy it. 9 out of 10 times, that is the problem. If there’s any deviation or anything that requires a person, and I don’t get someone in the U.S., they don’t have the authority to do anything. They’ll say “no worries,” but it’s not helpful.

There’s also no way of transferring you back to the U.S. to a supervisor, and the supervisors often don’t have any authority to do anything either. You have to call five or six or seven times, about an hour each time, which is ridiculous. If they had more power to do what you’re asking them to do, I think it could work, but they don’t. Some of the people I get, especially when they’re from the South, are amazing. They’re so nice and they really try to help and find a way to make it work.

I have one issue, though. They raised my rates and didn't give me a warning. They just bumped my rates from about $100 a month to $132 a month. I have not done a comparative analysis, but I was satisfied paying the prior rate. Overall, they’ve done a satisfactory job. They get the job done eventually. Sometimes it takes time with the issues or parts, but I’m somewhat satisfied with them.

I had to wait for a part for maybe a week, but once they got the part, they fixed it. The technician was very respectful and knew what he was doing.

The next time, they sent two guys who pulled the refrigerator out and saw what they said were rodent droppings behind it. They immediately took a picture and said they’d talk to American Home Shield. AHS said to look in my exclusions, and there’s one word that says “pests.” There are a lot of definitions of pests, and for that reason, they excluded the claim.

My wife and I went back behind the refrigerator, cleaned it with a Shop-Vac, plugged it back in, and it worked. I called American Home Shield and said I want my $100 back because their people didn't do anything. They said that $100 was for just an investigation, not repairs. I asked about cleaning, and they said, “We don’t clean things.” If cleaning is part of a necessary repair, how does that work? I’m very dissatisfied with them.

I’ve had them for over 10 years. The technicians they send out are absolutely horrible. I’m 79, my wife is in her 70s, and pulling out the refrigerator was a task, but we pulled it all the way out. It was basically just dust. No rodent had been in there to chew any wires or anything. It wasn’t a wire issue and was simply a cleaning issue. I wouldn’t feel bad if they had done the cleaning and plugged it in to see what happens, but I got charged $100 for nothing.

We’ve been with American Home Shield for close to 15 years. It was the service that came with the house when we bought it, and we just renewed it each year. We’ve had a few appliances replaced through them, which has been helpful, including the dishwasher, furnace, and garbage disposal. But it always seems we have to jump through a lot of hoops before they replace things, like coming out three times to fix a dryer and then finally replacing it.

The contractors are helpful, and the dishwasher and garbage disposal are pretty easy to fix. With the dryer, they fix one part, but then another problem pops up, so they replace different parts. It sounds like they need to go through a process before the company will allow them to replace it.

Everything was good with American Home Shield. The only problem we had was with Sears actually getting the part out of AHS’s hands. I think they lost it or something. I wish the price were less, but it is according to the contract.

The technicians are great, and I have no complaints with them. They’ve been friendly and helped out. There have been a couple of times I haven’t been home, but my wife’s been there, and she says they’ve been fine. We’ve only had American Home Shield for a year, and so far we’ve had four or five claims. In my experience with one other home warranty company, AHS has far surpassed them in customer service and in keeping me up-to-date on the claims.

The service was good for what I would expect. They came in, reviewed it, and it seemed to have been an issue that is more a problem with the appliance. They mentioned that it was under manufacturer warranty, so I could use them and not have to worry about the deductible next time. They didn't have to do much, and we were able to get the dishwasher going.

I’ve been with AHS for three months. My real estate agent recommended it when I purchased my house. I like that it was relatively simple and straightforward, and the price seems acceptable.

They gave his basic information like his number and his name and all that of the company. So I guess if I needed to call them, if they hadn’t reached out to me in 24 hours, I could call them. The guy showed up in his company van and he was very cordial. He came in, checked it out, and saw what needed to be done. He had to get it approved from American Home Shield to proceed.

And then, he told me it was going to be over the $100 because we had some other issues that AHS didn’t cover. I had to pay cash because he didn’t take checks or credit cards because of clients not getting paid, which I totally understood. So, he did everything he needed to do in that day and did a good job. Everything is functioning like it should now.

We don’t know contractors especially where we live now. So, we can’t trust them. We hope that American Home Shield does their due diligence to find reputable people to service things for them. They could also cover more things. A toilet, for example, they will cover certain things, but certain things they won’t. So, it’s always more money it seems because of the things they don’t cover.

Another thing too is that they had AC tuneups and they want you to do spring and fall and it’s the $100 amount. I wish they could change that because I’ve got a service that can do two a year for 169. And this way, I won’t have to pay $200 if I go through American Home Shield.

We had American Home Shield for years in Kentucky. We moved to Florida and we got a year warranty through another company that our realtor paid for. As soon as that year was up, we contacted American Home Shield because we’d always dealt with them and we liked them. We trusted who they chose to work on things that we needed help with.

As for price, we got a good deal for a year, but it was too high. We have good appliances, so we don’t have to use AHS a lot, but at least we know it’s there if we need it. Having them saves you money if you ever have to get anything majorly done if you cover it. They online tool is easy to use, too. I did get my nephew years ago, and he’s still with American Home Shield. We bragged on it so much that he’s with them too and he has told a lot of his friends.

When we called AHS, they were like, “Okay, we can make the appointment for two weeks from now.” And I was like, “No, you don’t understand.” They said, “Well, that’s our appointment time.” And then, when I called them back, I got, “We have to get in touch with them and we have to get them to decline it.” And I got upset about that and I ended up escalating the call, but then it worked out fine. I had someone the next day and who was much better.

Submitting a claim was a lot easier, and I used the computer this time. Overall, American Home Shield was very easy and the issue was taken care of immediately. The service man who came out was very knowledgeable. I’ve been with American Shield for quite a while, and the price has gone up. We never like to pay more, but it happens.

He came through the dryer, troubleshooted and opened it up. When he took the front off, he saw that the wiring was burning up on the inside. He couldn't fix it. So he put it in for a replacement.

I've been with American Home Shield for a lot of years. The only problem I had was during COVID. My water heater went out and I had to replace it myself because the people they sent wouldn't come to do it, because of COVID.

And at that time, my mother-in-law and father-in-law were living with us. One of them had Alzheimer's, and we couldn't wash up. We couldn't do anything, we had no hot water. I end up putting it in myself.

I do know how to do that because I'm a technician working in the city, for We Energies. So I bought everything and I sent them the bill and all the pictures, like they told me. But they never gave me anything for it. I'm still out of about $1,400 for that whole ordeal.

I've reached out for two years straight. I still haven't had any feedback. I'm asking for a supervisor, and they kept saying this and that, and then, all of a sudden, he said they'll have somebody call me back. But I don't hear anything from them.

To be totally honest with you, I was gonna drop them for that, and go with another company. But I'm like, it's during COVID and there's a lot of abnormal stuff going on. So I just let it go. I'm pretty sure they gotta have that still in their records, even the receipts and stuff.

I would surely tell others that it's a great company. What I like most about it is when you call them, they'd send somebody out in a timely manner. They do have some decent people, contractors, that work for them.

They stand up to what they're supposed to be doing for the most part. The negative part is just that one time with my water heater during COVID. But they've been on point for the past few times.

They took care of me, and gave me what they could give me for the appliance. So I went and bought a new one.

So, I called American Home Shield to take a look at it. And then the person from Garages R Us LLC came to fix it. But he did not fix the actual problem, and he would not go back. I called American Home Shield several times, and I had their supervisor on the line.

They still had to send somebody else. And that somebody else came there to fix it. But they damaged the board, and came back saying I need to pay for the whole repair. It was like I could have just gotten somebody else to do it. That experience was not good.

There was also an issue with my faucet in my bathtub. It had low pressure. The same guy came to my home and I told him my issues. I'm not a technician and I don't know anything about these appliances. However, I'm not naive to the fact that if there's an issue, I'm going to Google it or YouTube it. I've seen a guy take off the faucet and there was some type of brass thing, something that he had to use to fix the water pressure. The guy looked at it and I didn't say anything to him. He said, "The issue is it's not a name-brand faucet that you're using." I said, "What? Okay, sir, go ahead and leave." As soon as he left, I called AHS. I told them my problem. I said, "You need to bring somebody else out here." I also had to pay an additional $100, so I'm in the whole $200 with this guy.

It was wintertime, so I had another issue in my home with the water line. The guy looked at and I told him what the other technician said. He was like, "No, that's not the issue. I did some tweaking with it. I took it off and I looked at it. The water pressure seems to be a little bit stronger now," and that was it. American Home Shield is okay, but some of their contractors aren’t really professional. The $100 co-pay is fine, but I've had several guys come out to my home. I also had another technician come to look at my dishwasher and my washing machine. The contractors tell you that there's no issue, run a few more tests, and then come to find out there is an issue. If I'm having issues in my home, I should be able to contact AHS. This is why I got a home warranty. I paid for a one-year contract and once it's up, I'm no longer gonna return to them. I'm gonna deal with somebody local in Columbus.

When I responded to the email, I didn't see where I needed to put two units, because I have two units. When the technician got here, he noticed that there were two units instead of 1. The contract was only for one.

I called them and got that all straightened out. But the call was not so good; it’s horrible. She wasn't really listening and wanted to over-talk me. She didn't understand what I wanted and what I was saying.

And then she finally came on and gave the technician permission to do the other one. I asked her if there was gonna be a charge. She said no, but I ended up paying $100 last week because I had a past due.

So I was quite surprised when I was going through my email and saw it. I was like, “I don't know why it happened, because my payment’s on automatic.” But as always, it’s on the customer service side, on that particular call.

We had a leak under our sink, so I submitted a claim through the app. I love the online tool, but finding the categories that issues fall under is difficult. I wish they broke it down in more detail, so that if I click on plumbing, it could say leak under the sink or faucet. That would give them an idea what’s going on and not always think it’s a major issue.

Before someone shows up, you just get the company name, address and phone number. Then they tell you the person’s name an hour or so before they arrive. The contractor who came out from Mr. Rooter Plumbing was good and very informative. He explained to us what he thinks happened and how he was going to fix it. It’s been good and no issues since.

We put in a claim on Wednesday or Thursday and didn’t hear from American Home Shield till Monday that somebody was coming out. I wish that once you put in a claim, there’s maybe a response within an hour or two so I can get ready for it. Another thing I would suggest is to break down the coverage in detail so more people sign up for it. Everybody wants to know that and how many times they can put in a claim. The website only gives so much.

AHS has very good customer service every time I call though. I had a claim one time where the people were supposed to come out and they cancelled. I did not know how to go in and change it, so I reached out to American Home Shield and the lady fixed it for me.

The coverage is good. I haven’t had major issues, but every time I have asked them to come out, I’ve never heard it’s not covered. The annual cost is a little high. I’m in the platinum package. The price that I paid initially has gone up, which I expect, but there was no notification. The only reason I saw it was that I checked my credit card statement.

The other past technicians didn’t come on time. They checked but they didn’t show up again. I called many times and they said they were coming but they didn’t. When they did come, they said they cannot fix it. Maybe other guy sent them. I called the office and they had excuses. I was so sad. I had to buy used refrigerator because my refrigerator costs almost 11,000. For me, it’s hard to throw away because it’s expensive. The same technician said he had to wait for part coming from California but it never showed up. And then, as soon as he fixed it, it’s broken again. But the technician from DMV fixed it immediately. He also had a part in his own car. If he doesn’t have, he’ll order and would show up sooner than the last one.

The other claims are for plumbing which are not big things to be fixed but those were good too. I recommend American Home Shield to other people if they have their appliances broken.

The times I’ve used AHS in the past, it takes three to four weeks to get someone else to assess the issue and receive parts. It’s a process, but it’s hard to get anyone on the phone whom I can speak with. It’s starting to seem like more or less a waste of money.

As far as getting everything sorted, using the online forms, submitting it, getting someone out here within a week, all of that was just great. I had a streamlined experience from start to finish, and the issue was resolved within an hour. The technician was very friendly. I appreciated the service. I am pleased with how well it went and how seamless everything felt.

Two guys came out, and they went to the attic. I thought we were gonna need a new one because everybody was saying you can't fix a leak and you have to get a new one. But the technician said that a clamp, whatever that was around where the water comes out of the tank, was made of plastic, and it cracked. He said he could replace it but he didn't have a part with him, so he had to come back. That took five days because our schedule conflicted. He came back with a brass clamp to replace the plastic one on there, and that resolved that problem. I did not wanna get a whole new tank put in.

The only thing is American Home Shield’s rate has doubled. It used to be $55 for someone to come out. Now it's $125. I saw another service with $65 for someone to come out. Still, it's the best affordability to put on the umbrella of American Home Shield.

I got the service because I'm single and an empty nester. I'm here by myself, and I’m trying to save money. I have a home, and I got to fix anything that break down. I'm responsible. But I don't know how to fix it. I thought it'd be cheaper to go through my American Home Shield instead of trying to find somebody. If you’re in my situation, if you don't have a husband or have a handy guy, your best bet would be American Home Shield.

My girlfriend was the one who reminded me. I was telling her the problems I was having, and she mentioned American Home Shield. She said, “I have American Home Shield. Everything breaks down, you just call them, and they'll come out. You just pay the 125, and they'll fix it. And you pay that monthly fee.” Then I decided to to get it. When I got the home, the home warranty came with it for a year free. After that, I didn't continue it, and I forgot about it. But I got it back last year.

I wish that American Home Shield would have acted faster. But it is what it is. It’s the plumbing company that I had the complaints about them getting on it. That plumbing company doesn't work on weekends. That was two more days that I couldn't use anything. A lot of companies will work on weekends if it's in dire need, but they don't do that. That's one big complaint I didn't like about them.

I didn't have a choice on picking the plumbing company. American Home Shield did. I could have picked some better companies. I had one in mind. But of course, they didn't use that one. I didn't say anything because there's no use of me saying anything about it. Like in the past with air conditioning, it takes time. When you're without air in the middle of summertime, when it's 110, it is not fun.

There was one time that I didn't even use American Home Shield because I knew it was gonna take a week or so. I just spent my own money to get it fixed, because I knew it wasn't gonna be addressed right away. I called my own guy who comes here twice a year to make sure everything's running right. I had him come out and fix the problem, because I needed it immediately. I have dogs and I don't want them to get hot.

I have to do what I have to do sometimes and it cost me money versus $100 with American Home Shield. But I wasn't gonna wait five days for that. They were gonna have to pick a company, and the company has to call me. The company that's gonna fix the problem take their sweet time to get back to you sometimes.

I've had some good companies come from American Home Shield. But it takes four calls to bug them till they finally do something. That's not right. I've called American Home Shield and said, "Hey, these guys aren't calling me back. And you're the one that picked them. So, what are you gonna do about it?” All of a sudden, I would get a phone call from the company that's gonna fix the problem, "Yeah. May we help you?" I said, "Well, it's about time." Sometimes I don't hold back.

I reached out to AHS that night and sent them all of the documentation provided with the initial diagnosis from AGL. On this documentation, a pressure test was recommended. A pro was sent out on Wed. who came & inspected. He told me that he could not find any leaks and that AGL sometimes lies to people about leaks in order to get "points" with the company. I called AGL to come back and confirm again - AGL returned that night and confirmed to me with multiple tests.

I reached back out to MGP and told them this was the case and that AGL said a pressure test was required in order to fully diagnose on the side of the plumber. MGP set up an appointment with me for Thurs. but then was unable to come without approval from AHS for the pressure test. They ended up sending another tech on Friday morning who cut holes in my drywall that remain.

It went very quickly from a diagnosis on Wednesday of "I can't find anything at all" to "you need to fully repipe your entire gas line". I was provided a quote of around $5400 to do so which through communicating with other pros was told this is quite high. As I pay for my home warranty, I would like to try to go through them first as it's a huge unexpected expense that according to the documentation should hopefully be covered. The pro that day told me to reach out to the MGP office to set up an appointment and let them know the urgency of timing due to upcoming jury duty and work travel and had already had to stay home from the office 3 days that week for the appointments taking place.

I called and spoke with Christine or Christina (I'm sorry I don't fully recall) around 11am on Fri. after the pro left my house. I explained to her the urgency of the situation and she assured me that they'd rush the estimate to AHS and that I should hopefully have an answer by the end of the day or Monday at the latest but I could check in later that day. I did and was told via text message that they were "waiting on AHS". By the end of the day, AHS explained that they still did not have a copy of the estimate in their hands so they could not provide any update.

I reached out again on Mon. on multiple occasions to both MGP and AHS because I did not know who was telling me the truth and who was potentially lying to me. I was told via text from MGP that they were still waiting on AHS. AHS first misquoted and told me that it was approved and they had already notified the vendor so I reached out to MGP to get on the schedule. MGP then confirmed they had not yet sent any type of estimate in so there's no way that is possible. I touched base again with AHS who realized their error and said they were waiting on MGP. I called MGP about 10 minutes before closing as I sent a follow up text with no response. I was told by Samantha that they had sent the estimate in to their "AHS Field Manager" for evaluation.

I reached out to AHS this morning (now Tuesday) to follow up &. they told me that they've not received an estimate & did not know of any "Field Manager" I was referring to. They said the estimate HAD to go to go through the approvals dept and no other options were available. I finally got a response that the claim was denied - actually I never got a response, but found it myself on my dashboard after consistently being told I'd be notified. No communication was provided by either AHS or the vendor.

The reasoning for AHS denying my claim is absurd. The policy documents state that gas line leaks and breaks are covered, yet they will not cover mine as my pipe is copper which is no longer permitted to be fixed but must be replaced. I live in a condo and since my personal gas line has a meter They state this is covered:

(a) Leaks or breakages of water, gas, drains, waste or plumbing waste vent lines and pipes that occur within the Covered Home; and

(b) All parts and components of valves; and

(c) Permanently installed ground water only sump pumps (including battery if used exclusively for the sump pump).

But that the clause below means they cannot cover re-piping.

A. Costs of Construction and Modifications Limitation. Unless otherwise expressly stated in this Plan Agreement, we will not pay for the costs of construction, carpentry, restoration, or any other Modification(s) within the Covered Home.

In addition, this Plan Agreement does not provide any coverage for any Modification to any item that is not identified as a Covered Item in the Plan Summary.

It specifically states leaks and breaks are covered, but what would they do if a line broke? There is no other solution but to re-pipe, so their policy is a straight out lie.

The second technician did the same thing and wanted to order the exact same part. I told him the first technician had already ordered and replaced that part, and now he wanted to replace it again. The third technician knew what he was doing. He took it apart and kept looking until he figured out what the actual problem was. He didn’t give up until he fixed it. The first two technicians were idiots.

My most recent claim was fine. The first one was not. It was pretty quick. The people came out and handled the water heater, but the coverage wasn’t as extensive as most other plans which is a bit frustrating. I’ve thought about switching home warranties because of this. In the fall, I had to replace my entire geothermal unit for heating and air, but I was only compensated $1,500, whereas most people I’ve spoken to get the entire unit covered.

That was the worst experience I could have. I had to call nonstop. They sent out four different technicians who didn’t know how to diagnose or fix geothermal systems, and I had to take multiple days off work. The experience was not great.

I submitted the claim, but they sent out four different technicians who weren’t qualified. My Realtor had to get an executive involved to get approval for me to find my own contractor. Every time I called, no one had any information and wouldn’t escalate the issue even though I had no heat for two weeks when it was 20 degrees outside.

I got it repaired, but it wasn’t a quick process. I had to call for two weeks, take multiple days off work while traveling, and lost a lot of money. Between paying for the unit and for people to diagnose it since no one seemed to know how to handle it with the company you use. I probably spent around $15,000–$20,000.

I was desperate, and I only used them to come fix my refrigerator. They fixed my refrigerator last month, and that's the only thing they ever did for me, since I had them in 2020. And I can't say anything good about this.

It was the first time they did something, and the second time I had to pay $120 for them to come out here to fix my refrigerator. I said I put too much money into this company. So, they gotta fix it. I'm not gonna buy one.

During the pandemic, we couldn't get anybody in and out. There's something wrong with my septic tank, and I paid extra money to get it serviced. They decided that they weren't covering that because the time had expired.

I had a problem with my washing machine, and they said my washer couldn't be fixed, and that I have to give them a copy of my statement where I bought another washer. And they were supposed to be sending me my money back.

I've yet to get my money between my washing machine and my septic tank. I opened up another service, and it started off. I'm still paying them, and I'm paying for this new service.

I have called American Home Shield five different times and paid them $120, in addition to paying $79, $80 a month to them. So, if I add up the money that I have paid them, I can buy all new appliances for my whole house.

If I'm paying them $80 a month, and I've been with them five, going on six years, it would be, let's say, 80 times. Plus the $120, five times that, this is the first time they did something?

My girlfriend, who lives in McDonough had them. They made her pay $1200. They gave her the water heater, and she had to pay the guy to install it. She wound up paying more for the installation than for the water heater. And that's just one other customer that I know.

The rest of them just went on and canceled the service. I didn't cancel the service because I put too much money into it. And I'm trying this new service out right now. If this new service comes up, they're gone.

If they don't treat customers right, I’ll tell everybody. They ain't worth a flip. I would not recommend American Home Shield to anybody; they were my worst enemy. I'm serious because I want people to know they're rotten. Don't put your money into this service.

Costco told me they got some kind of plan and stuff, and I'm going to see about theirs.

They sent out South Valley Appliance to begin with, which took about a week, probably a little longer. Before their tech came through, I went ahead and went to the store and bought some tabs for the dishwasher and checked it to make sure that it was running. At the time, I didn't have any hot water. The tech came and I told him, "Don't worry about the dishwasher. It's working fine. I ran it through a cold cycle, 'cause I don't have hot water." He said, "Let me check out the stuff." He checked out the refrigerator and he said he couldn't do the work because it was the seal system. Because that needs a specific guy due to the coding in California, AHS will transfer it to a different vendor.

He looked at the microwave and ordered some parts for it, and was on his way. He did mention that the microwave might not be installed correctly. I told him, "From what I understand, it's installed the way the manufacturer wants you to install it." It is an older microwave, 10 or 15 years old, and installed the way they way it was because I had Best Buy install all the stuff back then. He left, ordered the parts, and a week later, the parts came. A couple of days later, after South Valley left, I had to call. This whole time, I'm having to chase the whole thing around because the vendors, the repair people, and AHS were not really responsive. I finally called them after waiting a day or two and nobody had called me about the refrigerator. I got assigned to LA Appliance.

They came out and tried to find out when I could get somebody to come out. I let them know that somebody came out and because they couldn't do it, they assigned it to LA Appliance. I've been without a refrigerator for a little while. I asked LA Appliance what they could do, and they came out a couple of days later, looked at it, and said it's the seal system. They sent somebody out a couple of days later. The first time was a little bit quicker than normal, like two or three days. The guy said, "It's the compressor and the whole seal system. It's gotta get changed when we get a guy that can come do it."

That first guy was informative. He said, "They'll order a bunch of parts, but it doesn't necessarily mean they're gonna change them all. They'll start replacing as they go 'cause it's a pretty big. It's the seal system. It’s the compressor, the line, and it's another little pump. They'll bring the ones and change out the smaller stuff first then change out the compressor if it needs to be changed out at the end."

I understand that just because they're bringing the parts doesn't mean they'll change them Some people expect that they are gonna change everything, but the guy said that's not the way that it works. They'll change out the parts of it until it fixes, and if they need to, they'll change the whole thing." I told them to bring it all at one time because I don't wanna keep going through one part and then another service fee." He said, "No, they'll bring it all at one time and then they'll check it to make sure that it's holding before they leave." He also told me, "I'll put it in and then the office will key it. You'll see it uploaded and they'll get approved to order parts through your home warranty." Again, that took like two or three days of pounding before LA Appliance even uploaded the repair to AHS.

I called LA Appliance and got nothing. I called AHS and they called LA Appliance, and they were like, "We'll give it a couple of days." I'm like, "It's been two days at that time that the tech left, and he said he would upload it the day that he left. He said gonna upload it to the system. It's a matter of them keying it on their end to AHS, so they can approve it to get the parts ordered." AHS tried to track them down and said to give it 24 to 48 hours. It's been a couple of days. Later on, I think in the middle of the night the next, they finally uploaded it and it went through, but now, I have to wait for AHS to go through and approve it. That took another day or so. The whole approval thing took four days.

They finally approved the service so they ordered the parts. Originally, when they ordered the parts for the microwave, I had called to try to find out when the parts were coming, and they were able to use tracking numbers to get me a date so I could press on the South Valley people. I did the same thing with the refrigerator. They weren't as responsive in getting me tracking information, but they gave me dates of when they would come in. I called LA Appliance, and I was like, "AHS is saying that the parts will be in. I believe at that time, it was the 16th that they would be coming in. Can we go ahead and schedule after that fact so that we could get it squared away?" They said, "No. We can see that the parts are coming in on the 21st." It was a back-and-forth between AHS and LA Appliance on when the parts were gonna come in. It was going on between them, but I couldn't get scheduled.

I've called a few different times back and forth to try to get it sorted out so they've hopefully gotten on the same page as far as the dating, but they hadn't. That next Monday, when I called AHS, I said, "LA Appliance is saying that you guys received the parts. Can we go ahead and schedule?" I got nothing. Then, the next day, on Tuesday, they called me to put me on a schedule. The lady said that the parts were coming in for sure, so they put me on the schedule. I was like, "You guys found the parts, or you guys have the parts?" The lady said, “I think they're still coming in on the 21st, but we wanna put you on the schedule." The schedule became the 25th, so it took another week and a half before I could even get on a schedule. The guy who does that in my area wasn't available until then, or didn't have any openings. That's why I was trying to schedule it back then because AHS kept saying they had the parts already.

Ultimately, it worked out. They had the parts already and got them on the 16th when they had originally said, but then it turned into, "We don't have the availability, so we can't schedule you." One excuse turned into another with LA Appliance. I understand that they're probably a little busier or don't have enough techs that do the seal system, especially since the South Valley had it reassigned because they don't have enough techs or don't have any techs. I went back and forth trying to get a quicker date. It was almost a full month of me calling in, getting South Valley to then LA Appliance, to finally having them scheduled to come out to do it.

My water dispenser had messed up, too. Luckily, I called AHS and tried to head it off before the guy came out and see if they could order the housing for the water filter. It was cracked and that's why it was leaking. After me calling LA Appliance and AHS pressing everybody on getting it ordered so that it would be one service call at one time, the guy came out on the 24th to do the repair with the compressor. After he fixed it, I was like, "Did you guys order the housing?" He said yes and almost forgot to change that.

The refrigerator got fixed with LA Appliance, but the microwave story continues because the owner of South Valley Appliance came out with the parts after two weeks to put in the parts. The same thing started over again because it wasn't mounted correctly, so they didn't want to be responsible for taking it down and putting it back.

I tried to show him in the user manual for the manufacturer, Frigidaire, of the over-the-range microwave what mounting bracket they provided and what mounting bracket they recommended as the way that it's supposed to be mounted. The current system that they use for mounting these is a bracket on the bottom of the microwave. The mounting bracket that they used for Frigidaire had two arms on the top of the microwave. A plate that goes across the back of the top with two arms protruding that go into the microwave, so they slide into the microwave and two front screws along with two toggle bolts down the top.

That's what I told them. I said, "That's the way the manufacturer says because that's what they provided. I understand you're saying that it's not mounted to the wall at the bottom because there is no plate, because that's not the way that they intended it originally." Back then, it was different. They were using a system where similar to a toilet paper roll where it has two arms that come out and the toilet paper sits in it. The guy came out and I tried to show him. This guy was supposedly the owner of South Valley, and he said, “I'm not arguing with you,” and he walked out with my parts, left, and never came back.

I had to call and complain and get it reassigned to LA Appliance, unfortunately. They came out, and the three parts that were ordered were never put in. Instead, they were gonna order a new motherboard. A cockroach got in there and did its business on the motherboard, and left some stains. He did show me the pictures, but it is a built-in microwave that's got a fan that goes into the wall, so the wall is open back there. I didn't doubt it, but the problem is it's a whole different motherboard that he's ordering as opposed to the three parts that South Valley ordered.

I called the people at AHS, and they ended up denying the claim because of that. I said, "What happened to the original claim from South Valley, where it was approved and you guys were doing the repair? You guys are now denying it." The rep said that's the most recent and that's all they could do. I had to go through a complaint and filed a grievance. I also cancelled my contract with AHS.

My experience with American Home Shield has been mixed. The policies aren’t very detailed. I filed a claim for my garage door opener, but they wouldn’t replace it. I’m paying $67 a month and couldn’t even get the garage door opener replaced, which ticked me off.

The other day, they came and fixed the fan, but it never stopped running for four days. I called them, and they told me to shut the entire thing down, which I did. Now I’m sitting in a house that’s either cold or super hot.

I asked someone in prior authorization if they could replace the furnace since getting parts has been so difficult. They told me the contractor has to report that the furnace is not repairable and needs to be replaced.

When I called the technician, they said the parts had been ordered and they were waiting for them. They’ve been waiting for two to three weeks now. That’s where the problem is. I understand that these approvals aren’t simple. I get that they go back and forth on these things. But at the end of the day, I’m the one suffering.

American Home Shield keeps going back and forth with the heating company they authorized. I also keep going back and forth with American Home Shield. They say they will call the contractor to make sure the part is ordered.

There are some things you can’t go without, especially heat. I didn’t have heat all through February. What I’m saying is, if getting a part is this difficult now, then the next time it breaks down it’s going to be the same problem. So why not just replace the entire furnace? I can’t live going back and forth between heat and cold like this.

Whoever I talk to doesn’t seem to have any authority, so no one can actually resolve anything. That’s how it’s set up. They try to repair it over and over again, and only after multiple attempts do they finally say, “Okay, it’s gone.” That’s the kind of system American Home Shield has in place.

I had a great interaction with the contractor. They were quick, friendly, very helpful, and got everything taken care of. Everything was functioning well. There’s no major issues. I’ve been protected for many years. I got it to cover expenses for equipment breaking down. It covered electrical, plumbing, wiring, and that’s what made it work well.

When I go into the app to request service, their explanation of what’s covered under certain systems could be better. I chose “Electrical,” it had an appliance and that was it, nothing else. Lights are all covered under the plan, but it’s not listed as an option to narrow things down. Other than that, they’ve been pretty good about things. I haven’t had any major issues.

So far, I’ve always been happy with the coverage I get from American Home Shield. I understand that some things may cost more or less than others, but the set price is fine with me. Overall, it was a positive experience, and I was very happy with it.

I tried to work with the contractor as best I could. I was sending requests by email, but I kept having to call repeatedly to ask where the paperwork was. They weren’t very helpful.

Right now, we’re trying to resolve the issue ourselves. We’ve had water getting under the house, and we don’t really know where it’s coming from. The house is currently vacant, and we’ve turned the water off, but from time to time, water still shows up under the house. I can’t really say I have issues with American Home Shield overall. It was just that particular plumber I had problems with.