American Home Shield Reviews

My recent service experience with American Home Shield was somewhat mixed. Initially, I had a water leak issue and submitted a claim for which Pronto Plumbing was the contractor assigned. The process of submitting the claim felt a bit impersonal, as the representative didn't make me feel particularly at ease.

American Home Shield arranged for 495 Garage Doors to handle the repair for my garage door. The company called beforehand to confirm their visit, arriving as scheduled. The technician efficiently fixed the issue in about 45 minutes and did an excellent job.

I filed a claim regarding a circuit problem affecting several areas of my house, including the microwave. When I initially put in the request for service, there was a delay because the first contractor claimed she was sick and couldn’t make it. Another contractor was assigned, but they had trouble reaching me as they only called my line and not my wife's. After some back-and-forth communication with American Home Shield, the contractor rescheduled and eventually came to fix the issue.

A contractor came out for my water that wasn't getting hot and my heat that wasn't blowing in my house. Once they got to the house, they thought that I wasn't receiving any power from the gas itself. Apparently, because my gas company was doing work in my area and they were switching out everybody's meters, they disconnected my service and didn't tell me that they did, so I filed a claim for nothing. The contractor didn't end up having to do anything. But they were very pleasant and told me what was going on. American Home Shield ended up sending me a check because I didn't have to have anything done.

My dryer stopped heating. It turned out there was a shortage in the wiring, which was causing the dryer to catch fire and trip the breaker. American Home Shield stepped in and replaced my dryer, and I’m very satisfied with the replacement. The gentleman they sent was from a company called CTI, and he was very nice and professional.

I recently had an experience with American Home Shield regarding my furnace. The furnace wasn't heating efficiently, but Mountain Heating and Cooling came to resolve the issue. They were able to repair it the same day. However, I have not always had such prompt service with American Home Shield; for instance, a past issue with my refrigerator took longer due to a part delay, likely influenced by the COVID pandemic.

I've been a customer of American Home Shield for about two years and overall, I've had a positive experience. Recently, I had an issue with my garage door where the spring snapped. It happened on a Thursday, and I filed a claim on the same night. By Monday morning, they contacted me, and a repairman from Magic City Door was at my house the next day to fix it.

I've had a very positive experience with American Home Shield so far. Initially, I had issues with several appliances, including my washing machine, refrigerator, dryer, and oven. The washing machine's agitator wasn't moving, and it turned out the bearings were bad, which was unfixable. However, the representative from Kelly Appliance Repair Service was quick and efficient. He replaced the defrost bulb in the refrigerator, restored its cooling function, and fixed the dryer by replacing its element. He also repaired the oven, which wasn't heating properly, by installing a simple part. The technician was knowledgeable and explained everything clearly, which I appreciated.

My experience with American Home Shield and Affordable Appliance and Repair was quite positive. I needed service for both my washing machine and dryer. The dryer had an issue with heating, and the drum in the washing machine was not in place, causing leaks.

I had a frustrating experience with American Home Shield. Despite paying over $100 a month for their service, I've struggled to get anyone out to my home for repairs. I've been without heat for a month and am relying on propane heaters because they can't seem to find a technician. They scheduled an appointment, but the service person denied it when I followed up, leaving me more frustrated.

I had an experience with American Home Shield regarding a garbage disposal issue. Something had happened to it, and the technician mentioned that it had cracked. American Home Shield sent 1st Choice Plumbing to handle the repair. Their service was excellent. I wasn't around during the whole process since I had previous commitments, but thankfully, someone else was able to assist with letting them in and out. The process was straightforward, though they did have to come back a second time due to needing a part. Nevertheless, it was resolved without taking up much time. Since the replacement, the new disposal has been functioning perfectly, and I haven't encountered any issues. Overall, I'm quite satisfied with their service.

I interacted with American Home Shield for an issue with my air conditioning unit, which had no power. Submitting the claim online was straightforward, and I received the tech's name and phone number before the visit. The technician from Grace Air and Heat was very friendly and resolved the problem quickly, ensuring I understood the issue before leaving. Since then, everything has been working well without any additional issues. I've been with American Home Shield since I purchased my house around 17 years ago. I appreciate their promptness in fixing problems, though at times, the coverage details can be unclear. I've referred friends and family to them, expressing that it's a reliable service that eases worries about unexpected repair costs.

I recently had an experience with American Home Shield involving a repair service for my dryer. I contacted them to report the issue, then a technician came out, seemed to identify the problem, and performed what appeared to be a temporary fix. The dryer started right back up again, but the issue reoccurred shortly after. When I reached out to American Home Shield again, they initially wanted to charge me for the same problem that wasn't properly fixed the first time. I found this unacceptable, so I escalated the matter to a supervisor. They called me and eventually agreed to fix it at no additional charge, but I was dissatisfied with needing to escalate the situation to resolve it.

I had an experience with American Home Shield (AHS) when our furnace broke down during a cold snap, with temperatures around 20 below outside. They were responsive and scheduled a service visit, although we did have to wait a couple of days. The first technician attempted to fix the issue, but unfortunately, the furnace continued to malfunction. AHS rescheduled promptly, and the second technician provided excellent service. He quickly diagnosed the problem, ordered the necessary parts, ensured the furnace was operational until the parts arrived, and returned to complete the repair on the third visit. Since then, the furnace has been functioning well without any issues.

I had an experience with American Home Shield that did not start well but ended satisfactorily. Initially, we called them to fix a broken bracket in our dishwasher and to check a stove warning light that was malfunctioning. They sent out a repairman who fixed the dishwasher but inadvertently caused an electrical problem with our stove, leaving us without a functioning stove.

I recently had an issue with my bathroom plumbing where I suspected a valve problem due to unusual noises. It turned out to be a leak in the part of the toilet that controls the fill mechanism, which had a bladder causing the noise. I submitted my claim online, finding American Home Shield's website particularly user-friendly. Despite my age and not growing up with the internet, the process was straightforward and efficient, allowing me to submit a claim using my phone with ease. The contractors, including S.W.A.T. Plumbing, have been excellent. I've only had positive experiences with them. If I were recommending this service to a friend or family member, I'd say American Home Shield is the home warranty company you want.

Currently, I'm having my water heater replaced, and the technicians sent by them are great. I would even consider calling them for unrelated work because they are doing such a good job. However, there was a hassle with rescheduling when they wanted to order parts themselves instead of allowing the plumbing company to handle it. Previously, they had a similar approach with my furnace, opting for a repair when it clearly needed replacing due to its age and condition. Another issue cropped up during the water heater replacement—a hole in the roof was discovered. I am unsure if American Home Shield will cover this. It feels difficult to get in touch with customer service as they prefer everything done through an app, which can be frustrating.

I recently had an experience with American Home Shield regarding a plumbing issue in one of my houses. The issue involved a clogged drain, and A&M Plumbing was able to resolve it on the same day they visited, which I appreciated. In my past experiences with American Home Shield, the resolution time has varied depending on the issue and the technician. With five houses, the service can sometimes involve a return visit or parts that need ordering, but it really depends on the situation and the technician's preparedness. I haven't always interacted directly with the technicians, as my tenants typically do that. However, on the occasions I've communicated with them over the phone, I've always been treated fairly. Although I used to encounter more issues previously, things have settled down now.

I have been a customer of American Home Shield for 13 years. Initially, when I purchased my home, the previous owners provided a year's contract with American Home Shield, and I decided to continue with the service. Recently, I had a claim for a water issue in the basement where there was water on the floor. It was easy to contact an American Home Shield representative, and they were efficient in setting up a contractor visit. Normally, they assign someone, but this time, I was able to choose from a list, which was quite accommodating. I selected Water Heater Express LLC, as I had experience with them before, and they were excellent. Overall, American Home Shield offers peace of mind and helps cover unexpected costs. The service has been transparent and straightforward, and I've had no complaints. I would definitely recommend them to friends or family.

I recently had an experience with American Home Shield when I had an issue with my garbage disposal, which was leaking. They facilitated the process by sending a technician to evaluate and replace the unit. Although a step was initially missed, they returned within 48 hours to correct it. Scheduling the service was straightforward through their app, and I received a follow-up call from the third-party servicer, who handled the work. American Home Shield acts as an insurance provider, working with local contractors to fulfill service requests. My interaction with both their customer service and the contractor was professional and efficient. The process allowed for easy communication and ensured the work was completed under a 30-day warranty.

My experience with American Home Shield (AHS) has been extremely frustrating. I recently had a claim involving Aire Serv of Omaha to fix my air conditioning unit. The initial diagnosis was a loose wire, but the following week, I was informed that everything needed to be replaced. To my shock, AHS claimed that the repair wasn't covered under my contract. This left us paying $6,250 out of pocket, forcing us to make an early withdrawal from our 401k and incur penalties.

I recently had an issue with my heating system, and I reached out to American Home Shield for help. A power surge had burned the wires, and when I called them, they promptly sent out a contractor. The technician diagnosed the issue quickly, finding the burned wires inside a metal box. Unfortunately, I was informed that American Home Shield would not cover the repair costs, as the entire system needed replacing. However, they were helpful in guiding me through the process and providing advice, even though I had to use my homeowner's insurance to cover the expenses.

American Home Shield (AHS) contracted LA Appliance Service Corp. to repair my washer, and due to their negligence and incompetence, I have now been without a working washer for over a month with no resolution in sight. Timeline of Events: January 5, 2025: AHS assigned my work order to LA Appliance Service Corp. One week later: A technician inspected the washer, stated multiple parts needed replacement, and claimed they would order them the next business day. Two weeks later: No updates. I called AHS multiple times, and they repeatedly told me the issue was "escalated," but nothing changed. Three weeks later: I was contacted by LA Appliance, only to be asked for my washer’s make and model—proving they never even ordered the parts.

One of the parts on our refrigerator had an issue and the door handle got broken. The company that AHS initially referred to us wasn't satisfactory, but after expressing our concerns, they sent another company, Ventech, to handle the repairs. The technician, Vince, was exceptional. Despite a delay due to parts not being on the island, the service was completed efficiently within a week. Vince was communicative and timely, arriving the morning after the parts had arrived. He even followed up to ensure everything was functioning well. Overall, Vince's customer service was excellent, and I would highly recommend American Home Shield, rating them a 5 for their customer service, warranty coverage, and pricing.

I've been a customer of American Home Shield for about four years now. Recently, my heating and cooling system stopped working entirely, so I filed a claim with them. They sent out technicians from US Air of Texas, who managed to get it back up and running by replacing a few parts. I find American Home Shield to be responsive—they address issues quickly by assigning someone promptly. The techs they send are knowledgeable and timely. Overall, I'm quite satisfied with their service.

I recently had an issue with my thermostat where a couple of them went out. American Home Shield responded by diagnosing the problem and ordering new thermostats. The service was efficient; they rescheduled to address it promptly after the weekend. By Monday, everything was resolved. The tech was professional, and I haven't faced any further issues with the heating system since. Overall, I would rate AHS a four out of five.

I recently dealt with AHS for a claim regarding my microwave. It wasn't working, and the door had cracked. I submitted the claim through the AHS website, and I found the process to be straightforward. Sears of Montgomery sent a representative, who was an absolutely wonderful person. He evaluated the situation and submitted his report, leading to the decision to replace my microwave oven. Sears did a fantastic job. They handled everything efficiently, and the overall experience was positive.

I recently had an issue with my pool which was covered by American Home Shield. I had a leak in one of my pumps, and they impressively had someone out the next day to fix it. The company they sent, Watertight Pool and Spa, has come to fix our pool issues before under the warranty, and they have always done a wonderful job.

I have been a customer of American Home Shield for 10 years. My experience with submitting a claim has been generally positive.

I have been paying AHS for last three years. Now, that I need them to replace my water heater, they are asking me to pay 2250$ as non covered part! I can get it fixed by home depot installation companies by total 1945$ which is much less than non covered part! It is crazy. If this is not stealing, what is it?!?!

I paid $133.00 to American Home Shield to initiate a service for my kitchen faucet, four days later a young man from Pr- tec Plumbing came, looked at it and said, "You need new faucet." I told him I get one from Lowe's in 10 minutes to install it right now. Young man said "I came to repair not to install, call AHS so they issue me a new ticket and I come." I called American Home Shield and I was connected to one Asian country, he was saying, "You have to pay another $133.00 service fee!" So he comes. That is simply scam.

In my personal experience, this service is an absolute disaster and a complete waste of time and money. They have failed to resolve my appliance issue despite months of frustration and constant back-and-forth. Instead of replacing the appliance or fixing the problem, they sent a new technician each time, who just diagnosed, troubleshot, and replaced parts—with no success. Parts took forever to arrive, and scheduling follow-up visits was a nightmare. In the end, my issue was never resolved, and I was passed around between technicians and companies without any lasting solution. I’ve spent countless hours on the phone with customer service, only to be given the runaround at every turn. Based on my experience, I would strongly advise against using this service.

You need some protection, but if you could find something better, get it. I'm shopping for a better insurance because I'm not pleased with American Home Shield. I like having some protection, knowing that if my oven goes out, I can get another and not have to pay for it. But over the years, the service has gone down. It started mostly with plumbing. AHS would give me an appointment that was two weeks away. But my toilet didn't work today. Also, I don't like paying $100 initially when I call for the service when I'm paying $100 a month. I pay $1,200 a year for the insurance.

I'm glad everything worked out. AHS followed the rules and we got the issue fixed, but it was with some difficulty. One of the things that would help me as a homeowner is when there is a backup and the wait would be too long, I would like a buyout option. They probably do, but if they do, I've been unaware of it. At least give me the option to find my own person to take care of the issue if it would be that long in the future.

We used American Home Shield twice in December. We had our water heater broke. It had flooded, so it was broken. It took 17 days to get a new water heater, so it was inconvenient. Our lives were disturbed by not having any hot water in our house for that period of time, especially over the holidays. We let AHS know on the 18th of December that we needed to get somebody out there. The following day, AHS had a repair person come out, but they were people from out of our area. They assessed the situation. They ordered the wrong parts at one point or the wrong parts were sent in.

There was an error code on the oven that my wife sent that had to do with a fan. I called when I was home last. The contractor came on Christmas Eve. The stove would throw an error code every now and then but everything still worked. And if we just turned it off, turn it back on, it would be fine on the oven. The first maintenance guy came from Sears Home Services. The tech put a new fan blower in it based on the error code on the top. My wife took pictures and sent them to me. He had put the stove back together and but the door wasn't aligned. Also, there were several screws left after he put it back together. The stove didn't work at after he finished. It surprised me that the first repairman didn't test anything to make sure it was working. He just left after he was done putting the fan motor in. My wife went over to use the stove and nothing worked. It wouldn't even turn on. But he was already gone. It was Christmas Eve.

My service requests with AHS always went smoothly. I open a ticket, a vendor comes out and fixes problem, then he goes away. I recently had a claim for the garage door opener and the tech took about an hour to identify the problem. It was a broken spring, which he replaced, and it was more of an issue with the garage door than the opener, so it took him a little longer.

AHS has been challenging to deal with. It took three trips for them to repair my oven and it's still not the way it should be. The oven temperature is not at the proper temperature and they say they don't care. They don't want to fix that. They finally put in a new igniter on their third visit, but it needs a new sensor. This happened in December and the contractor was Afford Appliance. Their tech said there's always a leeway but there was no leeway before and it's a newer oven. And I bake a lot, so I need the temperature to be precise. A thermometer in the oven is annoying because they fall and they get in the way of what you're baking. I've also been lied to. They said they were going to have the manager call me and they said they'd call me by the end of the day, but they never did.

Whenever I talk to American Home Shield, they're very kind and they provide great customer service. But sometimes they get things mixed up a little bit. For instance they sent out Lake Area Appliance to me three times and this last time, I asked American Home Shield to not send them out to me, but I ended up getting them anyway.

I had a clogged toilet. Tried to clear it myself, but I couldn't. I called AHS. Clear Flow came out and they took care of it. Everything's fine now. I like that it's easy and fast to submit a claim with AHS.

Recently, I hear a lot of negative feedback about American Home Shield. Their price is costly, and the service has cut down. AHS should revisit their cost and services, and earn the consumer's satisfaction. I started with a low price, but now I pay almost 200 a month. I am dissatisfied with AHS' cost. It's easy to file claim. And it is easy to reach AHS in the morning time. I know in the afternoon it gets difficult. And before, AHS is available for longer hours. They cut down their hours. I am going to change from AHS in the near future very soon.

American Home Shield had to fix our garage door opener recently and it was done promptly when they said the contractor was going to come, and it worked out well. The technician had to order a part. It was right before Christmas and we were having lots of company. To our pleasant surprise, he had the new part installed three days before Christmas. We were very pleased. I have recommended American Home Shield many times and I told people people how well it went and how it gives me peace of mind. I've had friends that have signed up for it and been very pleased.

It's always easy to report a claim to American Home Shield. They always get right on assigning a service provider. The deductible was okay, but it went from $75 to now $125 per service. I didn't see anybody else online saying that their service fee went up. The provider comes right out. Sometimes, it might take a couple of visits to resolve the issue. Maybe they don't have a part on hand or something about whatever it is that they're there to fix, puts up a barrier. They might have to come back a couple of times to get it resolved.

We had a claim not that long ago on our furnace and that went fine. It started making noises in the middle of the night. It stopped maintaining the temperature in the house. So, it got cold quickly. We called for the service. We didn't need immediate service because we also had a forced air option. We heated the house that way until American Home Shield could get it resolved. I started it online but there weren't options on the web page for a boiler. I ended up calling it in. There was a window of time when we thought the service hadn't worked and they would come back out, but it worked itself out and ended up being okay. It was more about the boiler and how it worked and how long it took it to get to running right. Overall, it went well. The inconvenience of trying to track down a phone number was minor. The work was good.

In early 2024, my microwave went out and I called AHS. They were out here very fast and evaluated what's wrong with it. They told me I needed a new microwave and that other than my standard fee that I pay, there'd be no fees, which was cool. The exact unit that was required turned out to be on backorder and they called me periodically and I would call them to check in. But even through November, it was still on backorder so the rep said they could just give me a payout. It was probably better off if I could go locate the unit myself and we did.

One toilet was not flushing correctly and the other one was leaking all night long. I reported the claim online to American Home Shield and it was easy to submit the claim. The problem is there are no contractors in this area. They choose not to contract with AHS because the payment is delayed or they have trouble with it. They also have trouble getting approval. The Diamondback guy came and he said I needed a flapper in that toilet. He said he would be back on Friday but he didn’t come back. He didn’t come back the next week as well and I called him. I didn't get a callback. I finally took the flapper out myself, went to True Value, bought the matching flapper, came back, and put it in myself. That happens a lot and I let AHS know every time. It's not unusual.

I read up on the coverage and American Home Shield was the most responsive. And when I read the contract, it says repair or replace air conditioner, heating unit and other things that were replaced. When I tried to get my wall units during the pandemic, they could never get the equitable replacement for two years. They ultimately gave me a $2,700 credit for a unit that cost me $3,800. Nova HVAC replaced my air conditioner and my heating system and neither one of them was correctly working. After assessment, it was determined to be replaced. However, the amount of money that AHS paid on the system was not a full repair or replacement. It was less than 1/2. My furnace costs about 9,000 and they paid about 4,000. The same is true on the air conditioner. The service from AHS was good and the techs were excellent. But it costs more than the contract would suggest it would on major items.

In July of 2024, the refrigerator blinking and AHS sent somebody out. They changed out the panel, but two weeks later, we had the same issue again. We had to redo the whole entire claim again and AHS sent somebody else out. And because the refrigerator wasn't blinking at the time, they said they couldn't can't fix it, unless they see the issue. So when it started happening again, I took a video of it and sent it to them, but they never responded. So I had an alarming refrigerator for several weeks.

The issue had to do with my washing machine and it was not draining. I was ready to let it go. There was no point in me using American Home Shield if I had to always pay the contractor. But this time, it was covered. For the first time since I've had AHS, the unit was covered to fix it. My husband at the time purchased AHS several years ago. Every time he would call, we pay for a service fee, but we had several issues and it was always, "It's not covered, you're gonna have to pay the contractor." I got to the point where there was no point in having AHS because I had to pay out of pocket plus a service fee anyway. But this time was different with the company that AHS used. They were such a good company. They asked me to send them pictures of the washing machine model. And when their person came out, he was able to figure out what was wrong and he had the part with him to go ahead and fix it. I was shocked.

I would recommend American Home Shield. They have been dependable and responsible to the homeowner's needs. It's easy when I call them to submit claims. We just follow the normal process. I report the issue. The contractor would come out. Whoever the work goes to, they call me to schedule the date and time. Over the years, we've had some good people that have come to the house. The companies that we get are random. But AHS has always been helpful in finding somebody to come out, whether it would be a plumber, HVAC, or whatever issue is going on. The overall value when things happen. Last year, we had a water heater situation. Anything can happen in the house. But it's always good to know someone can help me. I'm not always in Vegas. This is a rental property. So, I depend on AHS.

The dishwasher wasn't working and I've had it repaired several times. This time, I would push the button and nothing would happen. I made a claim online with AHS and the process was very simple. They sent a notice right away that a company would be calling me to schedule an appointment to come out. The tech came when he said he was coming out and he did everything he said that he was going to do.

I had a problem with my heating system and needed a new switch. When it got to a certain point, it would kick the switch off. The repairman who came out was very professional. However, it took him three times to get it fixed so I was a little bit frustrated about that. On the third time, I told him my house was 38 degrees inside and he got it. He was very nice and gave me his phone number as well. He also put on those booties when he came into the house. He went above and beyond on certain things and had to make additional runs. I've had the service with American Home Shield for a number of years, and I've had to call on them for different things like the heater and the washing machine. It always got taken care of. I get my money's worth out of it and continue to renew it every year. I've given them to my son, my daughter and my friends.

I'm keeping American Home Shield in case something really expensive that it helps with breaks. However, my experience with them has been iffy. Though their call center is good to deal with, I could have just saved all the money that I've paid in premiums. I had run into some frustrations in the past where things that I needed to be covered were, for whatever reason, not covered by American Home Shield.

I thought I had an issue with my dryer and did a claim with American Home Shield. But it was actually my electrical outlet that was out. There was an electrical shortage and the breaker went down which I didn't realize. All I needed to do was turn it back on. There wasn't anything needed the dryer itself. None of the parts that the repairman brought in were ever used but I still got charged for it. I should have gotten refunded because I paid for the service. Also, a lot of the stuff I now need is not covered as American Home Shield said. Other than that, it's a good service and the technicians are always great.

The washing machine was having issues. We saw water leaking. This was the first time that I submitted a claim with American Home Shield and I did it online. After that, I got a message on my phone and I was able to schedule an appointment with the plumber. They came in and suggested that I needed to get someone to look at the washer itself and not the plumbing. It was communicated through that plumbing agency itself to American Home Shield then I got another person from a different company, and that person had a look at it.

The techs came out for my heating. They were very friendly, accommodating and pleasant. This was the second time I've made a request this year. The first time they came, they said it was just a part that needed to be cleaned. But then we called again.

I've had a claim twice, and we resolved the first one. For the second one, I started the claim in September and four months later, the stove still isn't fixed. Sears came in to look at it twice. The first guy got the parts ordered. I got some of the parts that came in, then the second guy looked at the stove and said, "Oh, I can't repair it. It needs to be cut. So, we need to order a new one." I said, "No. Here are the parts. You can just remove one bolt per burner." He said, "No, I can't do that," then he left. I called American Home Shield to try to figure out how to get the stove fixed. I'm a little frustrated that I couldn't get the stove repaired, but I was more upset at the Sears workman. I told him not to take the parts with him 'cause they weren't his and he just took them. The parts weren't paid by them.

Anywhere Plumbing was fantastic. My water heater wasn't working and it was terrible. It was Christmas week and they don't work Christmas Eve or Christmas Day. If it wouldn't have been a holiday, it would have been way better. I put in my ticket Friday before Christmas. They got back with me within 24 hours and had somebody out on Monday. The two guys were super nice and they figured out the problem. My water heater is old and they said I needed a new water heater.

A contractor came by yesterday for a refrigerator that had a leak in the back. The hose where the water comes out of the door needed to be replaced. The issue I had was once I was in touch with them, trying to get them scheduled on the day that I was at home, that took a little bit back and forth. I wound up having to call American Home Shield to sort it out. But once they got to the home, they were awesome. The technician was there on time. He was quick and clean.

I did a claim for the toilet that was not fully flushing. A plumbing company came and looked at it. They said I had to change the toilet. They didn't do much and left. At an earlier time, they came and changed the mechanism, how the toilet should flush. But with the new mechanism, the tank will not empty till you hold the lever. I've had this toilet for 20 years, and I've never had the problem till they put the new mechanism.

I like the plumber from Darren Aucoins Plumbing a lot. There were two items on the claim. One was the bottom sink where a faucet that connected to the plumbing was corroded and rusted. He replaced that. For the water heater, it's an old one to where it's started leaking. We have had to lit it often because it discontinued heating up the water. He ended up recommending to replace it since it was not gonna last long and we'd have to do that over and over again.

I’m paying $70 per month for a plan that is supposed to be highly recommended. One tech came to fix a heating element for a dryer; tech said he didn’t work for American Home Shield so I asked how did he thought I got his number? He broke the garbage disposal and never sent an invoice or diagnosis to AHS. My second return call tonight. 40 minutes hold time while she went to research the claim. Was on hold so long, the Survey questions came on asking to rate the Customer Service. They threatened to take it to Collections but they take my $ and no repairs, no service requests for the dishwasher. Could have bought myself a new dishwasher waiting for them to get on the phone.

The toilet in the house did not work, so the bathtub didn't work. The toilet in another room that could be used for a while went out as well. We called AA Plumbing on a Monday and they said, “Oh, we can come out on Thursday.” But you can't really hold it that long. So I called Home Shield back but they weren't able to do anything about it. I ended up calling somebody else and paying for it out-of-pocket. I told Home Shield to put my money back on from my copay. The techs were very unhelpful.

My water heater needed to be replaced. I went without hot water for almost two weeks. Luckily, I have a credit card. I can buy my own and pay somebody to put it in. But whatever American Home Shield was doing wasn't working. I called several people. I even left a message to a supervisor. They couldn't get it to work. The same thing happened again when I had to have my washer replaced. I was just gone. That was a whole lot of waste of money. With what I paid, I could have just saved up and replaced everything in the house. But the technicians were usually pretty good.

My dishwasher wouldn't drain. The tech came out multiple times, so it took him a little while to fix it. Being a military guy, I like the way he analyzed it. He tried to repair one piece. It didn't come out the way he wanted to. Then it would leak in some way. He came out and fixed that. I can't be mad with somebody if another issue pops up and they had to analyze that issue also. So they did an outstanding job for me.

My garbage disposal was torn up. American Home Shield replaced it. I had no problem with them. The contractor came out and did a good job. The claims process was easy because all I did was call. The contractor called me back the same day. But I had to postpone it and it wasn't a problem. They did promise to come out. They came out on the 3rd of January and the tech was fine. He introduced himself and went in there and checked the garbage disposal. So far, so good.

The communication level of American Home Shield reps in explaining things is sufficient. Also, their rate is really good. But I don't like the fact that if we don't use it the whole year, there's no incentive that we get some of our money back. I haven't used American Home Shield for the whole year of 2024, and the first thing I used it for, I had to still pay $2,400 because I needed a whole new heating system. That was ridiculous. They said that was just the price that we had to pay for them to install it. Three years ago, I had to get a water heater done, and they paid $100. But I still ended up having to pay $900 out of my pocket. They're not giving me what they're saying in their contract.

I had some bad experience with American Home Shield but when I tried telling them, they didn't do anything. They sent an electrician out but he clearly misdiagnosed the issue. After misdiagnosing it, they told me that I had to hire somebody to rip off the wall so that they could go and look at the wires behind the wall. I tried calling American Home Shield and talking to them. The rep said that she would recommend that an electrician rip off the wall. Not just anybody, because somebody else would take out dry walls from areas they don't have to. I told the repairman to go ahead and do it but they said it was not covered. I told them I would pay for that part but they said they were not going to be available for a month.

My latest claim with American Shield was for an HVAC service repair. It got resolved. However, my previous repair person failed and put on a part that was not to standard. It caused more damage to the system. The part had to be removed too, but most of, it was soldered. Everything's working okay now as far as I know. As far as American Home Shield, they could be a little bit more responsive. They could stop piecemealing my HVAC, too. I'm paying the service and I've been paying it for years. So, if a replacement is needed for the system, then they should replace the system. They shouldn't try to keep salvaging and Band-Aiding the system and really bleeding money out of me. They're getting money out of service costs and I'm always paying these additional out-of-pocket fees that's not covered.

I've had American Home Shield since I purchased the house in 2010. There have been a couple of years that I let it expire and added it back on a long time ago, but I've kept it for many years. I'm in the mortgage business, so I see too many things go wrong with houses. I just thought it is important to have. What I like most is that I have somebody to call even if I wouldn't normally know who to call. I know that they have people they can send out. What I don't care for is, sometimes those people that come out have to go back to American Home Shield multiple times in order to get something covered. They ultimately cover it. When I did live in the house, I just had a cooktop. The first time they submitted the claim, it was like, "No, it's not covered." The repair people were like, "It should be covered." That took a lot of back and forth.

You can call American Home Shield and get a service technician assigned. But they don't come the next day. It's a little slow. We had a situation that went on with the refrigerator for a month and a half. In December, it stopped working due to a coolant leak. After we did the claim online, we waited for American Home Shield to assign somebody. They came but I wasn't there and they didn't tell me what was going on. They couldn't do anything and it ended up being a very big problem. This is a $15,000 refrigerator, and American Home Shield gave us $1,500 toward a new one. It was less than they were supposed to give because they took all these fees off. We ended up buying a Sub-Zero, which with the cabinetry changes and things we had to make, it's gonna be over $20,000.

When May Heating and Air came out, the initial issue was my heat and air. My unit wasn't operating. The tech went under there and said he couldn't do it because he said it wasn't attached. They told me I had to find somebody to attach it. When I found somebody to attach it, he said that it was attached when he went under there. I've been with American Home Shield for 18 years and when stuff breaks down, they were supposed to cover. I called them out to do my water heater and the tech sees it's leaking. They wanted me to pay $1,200 because he said something else like electrical.

Savvytech has been out for several things, most recently for the oven that had a error code on it. They are excellent. The technician was knowledgeable, friendly, time efficient and thorough. However, there was one company that American Home Shield sent out to fix my stuff and at least twice, I've been dissatisfied. I had another issue with the oven but the repairman said there was nothing wrong with it.

I had American Home Shield when I first bought my house. I've been protected for over 20 years, and I love the service. Its just sometimes the people that does the work does not do well as I want them to be. They give you an 8-hour window. Nobody got time to stay home for eight hours for anything to get looked at. That's too much time. I don't like that at all, but everything else is okay.

I've been protected for about three years with American Home Shield and I've had them previously as well. Previously, I've been very positive of them. But now I’m thinking about taking them to small-claims court to collect $280 from them. With the onslaught of outsourcing to call centers, the language barrier is horrific. While they understand simple words, they cannot comprehend or put into play a series or phrase of words. My dishwasher went on the blink and stayed on the disabled list for close to five months. It was all because of miscommunications, not only with the people and the language, but also their computer screens.

I have a maintenance contract with American Home Shield. Their contractor comes out every six months to check the water heater and air conditioning systems. Recently, Medallion Plumbing came out and it was an excellent experience. I've been with American Home Shield for a long time and overall, the service I've received from them has been satisfactory.

I have been an AHS customer since 2019. Now that I am in an emergency, AHS has failed to provide urgent help. Three days ago, my gas company shut off my gas due to leaks in multiple gas pipe couplings, including ones connected to an AHS-installed water heater. As a result, I have no heat, hot water, or stove in freezing temperatures. AHS assigned my claim to a plumber who does not even perform gas pipe repairs despite repeatedly telling AHS they lack the necessary equipment and qualifications. The plumber ultimately canceled the dispatch, leaving me stranded.

I called American Home Shield to file a claim on my washing machine. To me, service was good. ACY came out 2 days after I called and they were able to take care of business. They fixed the washing machine.

The dishwasher quit working. When we looked down, we saw something was wrong with the plug. I called American Home Shield and they said, "We'll have somebody come out. Don't worry, it'll just be charged to your card." It was 125. Then we set up a date. The tech from MC Electric came out and he took care of everything. It works perfectly now.

My pool pump was not working. The techs came out and they fixed one part in the pool pump. However, it was making a noise. I called them back. But I was told they don't cover noise, that basically, my pool pump is gonna end up going out, but I have to wait for it to completely do so before they'll do any kind of fixing or replacing. The first time around with the pool pump went very easy. However, typically, getting things resolved with American Home Shield is not easy. It's quite horrible dealing with them.

Everything went well in my recent claim experience with AHS. The sink was clogged. The techs were here on time. It was quick and professional. I was satisfied. The website of AHS was also very easy to use.

Comfort Experts came out for the furnace. The tech told me it needed replacing. The wires were shorted out. They wanted 2,600. They said my furnace is covered, but they need to do other things to modify it and put boards on the floor so they can get to it. If there weren't boards on the floor, how did they get to it the first time? I paid out of pocket, but it was nowhere near that much. They repaired it. But they said it was something else than what the tech said.

Due to the constant power outages in Rio Vista, the motherboard in my oven went out. The techs that AHS sent were able to repair it. They had to order parts and came back a week and a half later. It's back to normal now.

I have an ongoing maintenance of my air conditioner, which identified a valve problem. I called American Home Shield. Cool Works came out, diagnosed the same problem, ordered the part, and came out and replaced it quickly. It is working back to normal now. I've had American Home Shield products in numerous homes. I don't have any complaints necessarily. But the claim that we had in November with a microwave took an inordinate amount of time to get the part. But that was the only criticism I had. Otherwise, we're good.

Appliance Solutions came out and did really well on our recent claim. The appliance has been working great ever since then. I've been with AHS for 10 years now and I'd recommend them to a friend.

When I submit a claim with AHS, I do it online through their website, which is a very easy process. They also seem to be fairly fast and reliable. They do what they say they're gonna do. For my recent claim, Sears came out to look at my appliance according to my contract to see if they could repair it. They could not repair it, so they replaced it. I am very pleased with American Home Shield as of right now. I would recommend it very highly.

AHS sent out Bob and he was wonderful. He was knowledgeable and able to diagnose issues immediately. Any complaints I would have with Bob would have been the timing of the equipment coming in. But once it was in, he was very quick to return and install things. We've been with AHS for 20 years now and we had no regrets with our time with them. But they have escalated in price over the years and that creates a concern for us. We have looked into other alternatives that are considerably less expensive and seem to be similar in coverage.

I like the ease of using AHS. If we have problems, we don't have to worry about manufacturers. We just call them and they take care of it.

I've been with AHS for a long time, because I had a house prior to this one where I had American Home Shield. At the time, their plans didn't always cover what I had. But now, they have options and I'm able to cover a lot of things. I've also found doing my claims online to be faster and easier. At first, I kind of resisted that than doing it on the phone. Before, I would try to call, but it took forever to get through to a live body. But when you put in a request online, they respond right away.

All the service I received from AHS has been good. But the warranty did not work the way I expected it to based on their advertisements. I have a stove which I have been using for 10 years by September 15th this year and recently, the cooktop got a crack. I submitted a claim with AHS and they sent out a tech. But he did not fix it, then he wrote a report to American Home Shield that the issue was not due to wear and tear. Aside from the crack on the stovetop, I also complained of the burner that was not working. But he didn't bother looking at it and that was never mentioned in his report.

Our fuse box was blowing again and two different switches were defective. The electrical company came out within three days from the time I submitted a claim with AHS, but the contractor responded very quickly and got a person out here even earlier than they said they would. So, they did a great job. I've had a lot of other companies come to us and say they could do the job. Usually, they're just a few dollars cheaper and I don't know how they'll respond. Compared to that, AHS has been very responsive. The only complaint I have is their rate per month and their charge per service keep going up. I understand that that is part of what we're dealing with in the country, but I hope that those will come back down if inflation goes down. Other than very pleased, I've been very pleased with them.

My heating system died and the techs that AHS sent out couldn't even get it on emergency heat. They ended up replacing the whole outside unit and the inside unit in the basement. They also got me a new thermostat. I've had AHS since 2001 and I've never had any issues with their claim process. Their techs are all very professional and I'm very happy with their service.

When my commode stopped working, I made a claim through American Home Shield online and it was easy. They designated TAZ Plumbing for my claim and there were no issues. They tested my commode and said that it was old and they were gonna have to wait to hear from American Home Shield whether or not it was gonna be replaced.

My furnace was not working properly. I submitted a claim to American Home Shield on the phone. It wasn't difficult at all. MDT came the next day, and their tech was good. The rates have really gone up a lot, but this time, the response was very quick. There was another time when it took an extraordinarily long time for them to respond.

American Home Shield sent Island Breeze, and they did a good job. They had to go under the house and change some of the duct work because of the different standards between when the house was built and now. As far as American Home Shield, customer service has been good. I may be getting rid of them, though, because on the outside of the house, you have to pay quite a bit instead of something on the inside of the house.

American Home Shield is excellent. I've been with them close to five years and I've had good service every time. I've also been happy with all of the people they work with to service my items. They are normally there next day. American Home Shield replaced my dryer a few years back, then recently, I did a claim for it online and they had Vin-Tech work on it. It was Christmas week, so it took a couple days for someone to come out.

My garage door wasn't closing, so American Home Shield sent out 495 Garage Door to repair what was wrong with it. It was very quick. My garage door quit during the holiday, but they came right after the holiday and replaced something. I've been with American Home Shield for quite a while. All of my dealings have been online, so I've never spoken with a live person, but my experience has been pleasant thus far. However, the price keeps escalating and in the last several years, it has gone up considerably. Still, it's worth the fee that I pay to not be in a catastrophic situation and not able to pay it.

Our heating system was off and it kept tripping the socket. We called American Home Shield and scheduling took a lot of time, but it was easy. It took about two days for someone to come and fix our heating system. The person from Clifton Heating replaced some things and said something was wrong with the socket, so the whole thing had to be fixed. They didn't replace much. They just tightened things up and put something through it. So far, so good.

The first person that came for the dryer that wasn't heating up couldn't speak English, so we couldn't communicate. I had to call American Home Shield and somebody came back. He spoke English and it was alright. But I gotta call them back and tell them they gotta send them back out ‘cause now the dryer clucks and is making noises which it didn't do before.

American Home Shield has been as advertised. They get people out quickly. There was one contractor which was a little annoying but still got the job done. I did a claim for the oven in December. It's a double oven and barely two years old. The glass on the upper oven broke. A contractor came out, ordered a part then came back and installed the part. They were pleasant and efficient. The claims process with American Home Shield is straightforward. So far, they've been professional and reasonable to deal with. We had to replace a dishwasher and they were easy to work with. Their contractor came out and took care of everything.

Funky Plumbing came out twice for the same thing. I had a leaky faucet in my kitchen and water was getting underneath my counter. I thought it was the spout of the spigot. When the plumber came out, he examined the area and realized it wasn't just the waterspout, it was the whole faucet area. He replaced the faucet area and the spigot. But he came back again because the spigot was still leaking. I think that particular faucet leaks automatically so I just try to keep it wiped up. I don't worry about calling him back because he did what he was supposed to do. The first couple of times, the contractors who came out were good. Later though, they started being a little lax. But Funky Plumbing was the best. The plumber was more concerned and focused on making sure whatever he did was corrected.

American Home Shield sent someone out to fix the pool. He didn't fix it. He just changed the rubbers around it. He didn't get to the main problem. It took him about a month and he kept coming with one piece and offering other jobs that the company doesn't cover. As far as the technicians, I never knew when they're coming or leaving. There's no communication. I just have to see them outside and go there. The problem wasn't Home Shield. The problem was the technicians themselves.

We've been with American Home Shield for a long time and this is the first experience where the contractor didn't do what they were supposed to do. We pay over $100 a month and we barely use the coverage. The guy from Sears was supposed to be fixing the washer. He ordered all these parts and the parts came back. He came back but need another part. He ordered another part. The last time he came back, he just looked and left. We didn't even know he was gone. We haven't heard anything from them since. We put another washer in the house waiting for him to come back to fix the one that he isn't fixing.

I wasn't impressed with the last plumber that came out. He was out here three different times but did not rectify the issue at all. I don't think he knew what he was doing. The issue was on a toilet that kept running. Periodically, you'd hear it run water. He said we probably need a new toilet. But I was very impressed with the plumbing fella that was out here prior to that. American Home Shield sent him out for my garbage disposal and the other toilet. He was quick and clean. I wanted him out here because he did such a good job. But American Home Shield didn't send him. They had to send this other outfit. They should have sent who I requested. Anyone I've ever talked to at American Home Shield has been very nice, but my husband and I are debating whether we're gonna keep them or not. They started out at $39 a month but we're up to $50-something now.

The guy who came for my most recent claim was very professional. But before him, I had somebody else and he requested to upgrade the toilet because they were 12 years old. He did the work, but a couple of days later, it started again. I didn't want to call American Home Shield again because that would cost me another $100. I already paid $100 twice. I decided to hire a private person. I went and bought toilet for both sides of the house, which cost me over $1,000 to change. The guy that was here said that American Home Shield did not cover anything from the toilets so I paid $255 for each one to be installed and $249 plus taxes to buy the toilets.

American Home Shield sent SimpTech for the secondary refrigerator that was not cooling. It was the thermostat and they had to order the part. The repairman came a week later to install it. He was on time and extremely efficient and professional. Over the years that we've had American Home Shield, I've only had one issue with it. It was a thermostat issue and the guy refused to hear that it was a little deeper than that. He blew three fuses and had to come back another day rather than getting to fix the problem. That annoyed me a little bit. But outside of that, I've been very happy with American Home Shield. They provide valuable service to someone like me who doesn't know how to fix anything.

5 years I paid for my service and when my family finally needed major work the company failed us. My home is a foster home and while having 6 children in my care this company left us sit for 16 days in the middle of winter with no hot water. I called almost daily to be told "its being ordered tonight" only to have it not ordered for over 10 days! When I tried to cancel they continued my account taking 2 more months of fees and finally cancelled when I threated to charge them with fraud! Do not use this company they will fail you!

I would give 0 stars if possible! Set up a repair on December 2nd to have my dryer looked at, on December 6th the repair technician came out said he knew the issue and would order parts. Come the end of December still no contact from repair company and when reach out I’m told parts are on order. I wait another 2 weeks and reach out and told the same thing “parts are on order” so I give it another 2 weeks and this time I request to cancel my warranty or give me a different company to fix my dryer. Long story-short there are no other companies they contract with and try to reorder parts after 2 months. I ended up cancelling the warranty and working on getting all my money back. This was the 1st attempt to file a claim and would never recommend to anybody in Tucson area.

This is not an insurance company, they are SCAMMERS! They charge you every month but when something got broken they refuse to fix it or replace and finding silly excuses. They just collecting money from people and do nothing!!!!

The plan is okay, just make sure you are aware of what you want fixed. They raise their rates every six months so you will start around 50 a month, then 70 and then 90. Some of the contractors don't appear to have experience in what they are fixing

I like that AHS responds right away. For my recent claim, they fixed the washer. The techs did a good job. My experience was very good.

AHS is denying a claim that clearly falls under coverage based on the contract. Ductwork installed improperly and with incorrect equipment. AHS is trying to claim secondary damage; how can using the wrong equipment be secondary damage?

My water heater had stopped working and the pilot light was out. The Plumbers Inc. tech came out, took some parts that had some build-up, and cleaned it off. But then when he put it back together, he tried to turn it back on and it didn't come back on right away. He did something else and it came on, so I don't know if it's going bad, but we have hot water now. I've had AHS for years in case something breaks and it's worth the while. It's peace of mind and it’s insurance. What I like the most is how easy it is just to call in and get assigned a technician to come out. But there could be faster times for the technicians to come out, although I know it's not up to AHS. If you call on a Friday, they say they're not going to come until the next Thursday or whatever.

I recently had a service request with American Home Shield regarding an issue with my furnace. Initially, there was something else wrong after their first visit, but they promptly returned and resolved the issue. The technicians were punctual, explained what was happening, and I was satisfied with the outcome. All of them had a good attitude, and I have been content with everyone American Home Shield has sent out. Overall, my experience with their service has been positive.

I recently had a service experience with American Home Shield regarding an issue with the control panel on our oven. The plastic piece across the front was peeling off, so we reached out to American Home Shield to file a claim. My wife handled most of the communication, and I believe she called them directly to initiate the claim process.

I recently filed a claim with American Home Shield and had quite a mixed experience. Initially, True Appliance, the technician company they sent, provided prompt service and were efficient. However, during a previous claim about a year before, I faced significant issues with another service provider they sent out. They ordered a part and called me when it arrived, but afterward, I couldn't reach them, and calls to American Home Shield didn’t help either. Despite escalating the issue, it took several months without any resolution. Eventually, after persistent follow-up, American Home Shield finally acknowledged the mismanagement and sorted out the issue, but it took over a year to fix our dishwasher.

I had a frustrating experience with American Home Shield regarding a repair that was needed for my washer. The hinge on my washer door broke, and when I first contacted the home warranty company, they didn't even ask for the model number, serial number, or brand of the washer. They insisted on sending someone to inspect it first, which seemed unnecessary since I already knew the issue—a broken door hinge. It took about a week for a technician to come out and only to confirm what I had already told them.

I've had American Home Shield for about 2 to 3 years, and I generally like them since I use their services for most of my rental homes. However, I did encounter an issue with a recent claim involving Burgos Air. The repair process was not handled efficiently, as there was a significant delay. American Home Shield or Burgos failed to follow up on ordering and obtaining the necessary part for my AC units, leaving my tenants complaining and waiting for close to a couple of months. Ultimately, I had to purchase new units from Costco outside of the warranty.

American Home Shield has been my home warranty provider for a long time, although there was an interruption at one point. Recently, I submitted a claim for my garage door, which wouldn't open due to a broken spring. The garage service, 495 garage door, came out within a couple of days. They repaired it by changing one spring but recommended replacing both for better functionality. Otherwise, the other one will break. They charged me for the second spring, which wasn't broken.

Every time we have a claim, AHS always finds something else to cost us more than the original fee, so we're not happy about that. When our dryer was not working properly and we made a claim, the tech came out a day or so later and my wife met with him. She didn't have a problem with him and so far, everything is still working. But the repair cost us three times more than we thought we were going to spend. Our warranty is expiring this week and I’m not sure we're going to keep AHS. They're kind of pricey at 800 a year plus 60 some dollars a month, plus $100 per visit. I've got better offers from other companies, so I might go with them.

We had a technician come out to work on the washer. He said we had a faulty pipe because it sprayed. It had not been spraying for us that we noticed up until that time. He did what they call a transfer. American Home Shield sent out a plumber who fixed the problem. But in order to fix it, he had to cut into the wall, and he fixed it. They came back out and finished working on the washer and fixed it. We called back to see if the coverage would include fixing the hole that was cut in the wall, and we have not heard anything. Other than that, we've been with AHS for a long time and not had a lot of issues. Most of the people that they have sent out have been helpful. AHS is good to have. It's very helpful to have someone to call upon.

I had an issue wherein my dishwasher was leaking. So, I went online and requested service. It's very easy and turnaround time is fast. American Home Shield assigned me to James Appliance, then their guy came out and fixed the issue. He did a great job and everything has been taken care of. I've had American Home Shield for eight years and it's been a positive experience outside of the price increasing every year.

The shower wouldn't turn on and there was no water coming out at all. I called American Home Shield and told the rep what the problem was. They set me up and the people called me the very next day. The tech came and found out it was the regulator. The shower has been working perfectly since he came out. I've had American Home Shield for years and I've never had a problem with them. It was always positive. I would recommend them to any homeowner.

Palmetto Breeze HVAC was supposed to fix my HVAC unit but I've been dealing with issues and waiting on a part since November. It's now January, and despite paying Palmetto Breeze $1,120, my unit is still not fixed. The technician was supposed to return yesterday, but I haven't heard from him, making this whole process quite a nightmare.

I recently had a positive experience with American Home Shield. I had a frozen pipe that cracked and leaked, and when I called them, they responded promptly and fixed the issue efficiently. I contacted them via phone, left a message, and received a callback within an hour. The service provider came the next day. I've used American Home Shield for a variety of issues, including plumbing and electrical problems, as well as replacing a water heater. I have been a customer since 2005, through multiple homes.

I experienced multiple issues with my new furnace, installed in 2023, which led to J&J Mechanical HVAC having to come out several times for repairs. Each time, different parts like the blower needed replacing, often leaving me without heat for days, especially over holidays. Although the furnace is supposedly fixed now, I'm in discussions with American Home Shield to potentially get a full replacement due to frequent breakdowns.

My recent experience with American Home Shield was a mixed one. Initially, there was confusion as they sent a vendor who wasn't familiar with my area, causing an eight-month delay. Despite the mix-up with parts and vendor issues, when I finally reached out to American Home Shield directly, they responded promptly and efficiently to resolve the problem. They sent a second vendor who was excellent, addressing the issue immediately. Although the ice maker wasn't fully fixed, American Home Shield handled the situation well. I'll be submitting another claim since the ice maker stopped working shortly after the repair.

I had a plumbing issue addressed by American Home Shield through K&S Plumbing. The problem was a stoppage and a leak, which they managed to fix satisfactorily. Although I still notice some stoppage, it seems manageable when I control the water flow. The technicians sent by American Home Shield were wonderful, very polite and professional. I've been with American Home Shield for many years, and while the quality of the service from their contracted technicians is commendable, the claim process isn't entirely satisfying. They tend to downgrade appliances when replacements are necessary. This happened when they replaced my kitchen sink, and it was not up to par with my previous one.

Hotshot Appliances repeatedly failed to complete repairs for my refrigerator, microwave, and dishwasher. After four attempts to fix the refrigerator, American Home Shield ended up replacing it. The microwave was finally repaired after the fourth attempt. They've tried to fix the dishwasher four times and are scheduled to return with another part to solve a leak. The washer and dryer had a smoother repair experience, with Hotshot Appliances fixing those within two attempts. Given the inconvenience and constant need to take time off work for these repeated visits, I canceled my service with American Home Shield after about two years. Their customer service was lacking; they failed to return calls and didn't escalate my issues as promised. This ongoing saga started back in August, and I would not recommend their services to others due to this frustrating experience.

I recently had a service request with American Home Shield that ultimately ended well, though there were initial challenges. The resolution was satisfactory, but dealing with the plumbing company they sent was difficult. American Home Shield eventually sorted the issue, but the process involved quite a bit of back and forth. This made me question whether the contractors they use meet certain standards. Other than that, my main concern is the companies they list for customers to use.

I would give them a zero if I could. What a complete waste of time. The "service pros" that they hire are completely incompetent or overcharge on their service such that the warranty is useless. I had a dishwasher break in October 2024 --it's January and still not working. On multiple calls, I asked them to send a different pro and they refused. Finally, after 4 trips the "pro" sent the ticket to another "service pro" because per AHS they weren't familiar with our brand of dishwasher---but they were when they first came out? We'll see if the other "pro" is able to fix it --he did realize that the first pro had actually put in the wrong part. Now, trying to get the microwave fixed that the first service pro made worse and because past 30 days -they want to charge another service fee, even though I had made multiple calls noting that it wasn't fixed either.

I needed some pieces replaced because the heat wasn't turning on and American Home Shield sent a great company out. They took care of the situation and the heat was fixed. The tech was very knowledgeable, patient and formal. He took his time and even showed me what the issue was, and checked everything to make sure that it wasn't just a particular problem. He found out that there were other issues. So, everything got fixed instead of just coming out, saying what the problem is, replacing it and leaving. I will recommend them. We're in inflation so the price goes up every year. But they get great companies to come out and service me when I need them. Even if it's on a weekend, they handle it within 24 hours. AHS sends out maintenance information. I've printed out what you should do when springtime and winter come when it comes to maintenance of things around the house.

When the contractor first came, my defroster had gone bad. My ice maker, too. The tech fixed it, and he was very kind and professional. Sometimes, some things aren't worth fixing, so American Home Shield gave me a pay-out option to just put that money towards getting a different one.

AHS has been good. When I call, I have no issue getting somebody to start my claim. Recently, my electricity wasn't working and my refrigerator was out. When I called the person that they provided to me, it took them two weeks to come out. It was during the holiday, but we had to get an extension cord to hook up to the refrigerator because if not, we would have lost everything in the fridge. But that was the only issue I've had. The techs come usually and they're very professional. I'm very happy with AHS and I referred somebody who just signed up today with them.

I have 2 accounts with American Home Shield. One in the state of Texas and 1 in Florida, the problem that I'm having is the state of Florida. I have a tenant in my property with a stove. Not working since January 13th, and it is now January 20th. And they tell me they cannot locate a part that call me today and finally tell me they located it part and it won't be here until February 3rd, that is unacceptable, the tenant is an elderly man needing his stove. We are filing a report and my property management company is also dealing with the retention department on the real estate side?

The handle on the freezer door fell off and I went through the phone to file a claim and it was good with the rep I spoke with. Appliance Guy came out and their service was very good. The tech said that it looked like the handle hadn't been properly installed in the beginning and they repaired it. I would tell others that AHS works. When I needed something, they took care of it and I like the comfort of knowing that when something breaks, I can call someone and have it fixed.

American Home Shield takes a little longer than just calling someone out myself. The service takes a couple days sometimes. But it's been okay. I had a problem with my pool equipment and the contractor came out the same day. The techs replaced the valve on the plumbing and fixed it up but they had to come back a second time because something wasn't calibrated right. But they did it right and they came out right away so, it was great. There are no more issues and it's all perfect.

Something had to be taken out of my furnace and cleaned. The contractor called two days after I filed a claim with AHS and the tech was very good. He explained to me what was going on.

American Home Shield did they said they would do. However, I don't know if were supposed to contact the people or they were supposed to call us back. I know those people are busy, but we never got a phone call until we called them back. But when we call AHS, they would contact us. They tell us when they would come out and they come out when they were supposed to.

With American Home Shield, the claims process is I can go online or call. When I call, sometimes I get service personnel and there is a language barrier. Besides that, the contractors that are skilled to do the service have been okay. I've only experienced two that were not skilled. When the flames on my stove went out, I called American Home Shield for service and paid the $100 initial fee our contract states. They said I can do a virtual because they didn't have a serviceman in the area that was skilled to look at a Thermador stove.

My washer wasn't filling up with water. I submitted a claim by phone to AHS and they were able to take care of it in a timely manner.

I've had AHS for several years on a couple rental homes. If you have a simple service request, the system works pretty well, but if you have needs beyond a service request, AHS is a horrible person. They will take your money easily but it's very difficult to contact the company to speak to a live person. I think their call center is all overseas. AHS doesn't post a customer service phone number or email on their website. There is no "Contact Us" button on the main webpage. If you scroll to the very bottom of the website, there is "About Us". On that page there is a contact us and the only options they give you is: FAQs, Home Warranty Sales and Service Request. They really don't want to hear from you!

I'm not pleased with American Home Shield. It’s on my to-do list to call and cancel my service with them. They increase my deductible every year. And every year, less and less gets covered. My furnace wasn't blowing hot air and it wasn't staying on consistently. I submitted the request with American Home Shield, and Fast Response came out. That was a questionable experience. The first tech that came out was okay. He was frustrating with telling me all this work that I needed to get done, and had me sign a contract to get all that work done. They ended up not doing all of the work. I'm still waiting on a refund from them.