American Home Shield Reviews

I filed a claim with American Home Shield when the fridge wasn't cold, and they sent Valley Appliances out. But they didn't fix the problem. They just told me that I needed to spray this stuff. But that survived for a bit, and then it completely shut down. So they had to come back out and change a part. The fridge has been working fine now.

AHS has been great and we ended up needing them more than we thought we would at first. They had been there for us, so we appreciate it. The only issue I'm having is that they came out and took a look at the garbage disposal and said that it would have to be replaced. And after several days went by, I didn’t hear from anybody. I called and they said, “Okay, we're gonna check into it and you're gonna receive a call.” That was last week. So, I don't know what's going on with that and I'm not sure what to do.

We've been with American Home Shield for over 10 years and the service has been real poor. We did three claims, each was $75. When the refrigerator never got fixed, we had to buy a brand-new one. The refrigerator was leaking and the techs put the new part in, and then we had to get a plumber to come out as well. Making the claim was okay, but it took over two weeks to get the part for the refrigerator. The original date the techs came out was on the 16th of August and they didn't come back until the 24th. And then when I asked for a refund, somebody gave me a runaround, then somebody else gave me a runaround. I still wanna ask for one today because it's very unfair. We had to wait that long, and they still couldn't fix the refrigerator. If American Home Shield doesn't get better, they're gonna lose us 'cause they screwed up. I wouldn't recommend them to a friend.

The vendor had a different idea of what American Home Shield wanted to do as far as getting the problem fixed. So, I was stuck in the middle trying to determine which one is it: are they going to replace the unit or are they going to fix a part? Then, they realized that cost-effectiveness was for me to fix the part when American Home Shield had determined that fixing the air vent would have been more cost-effective. But, cost-effective to who? The technician came and assumed that he had fixed the problem when he did not. As soon as he drove away, it was still leaking water. So, he came back and diagnosed it again. That was when he said something in reference to a crack in the drain pan.

If I had to buy American Home Shield warranty myself, I’d never do it. Because when I told them exactly what I wanted, nobody told me that it was not covered. So, I paid the $75 fee to have somebody come out. They found the problem as I knew they would. The technician was terrific. He knew exactly what he was doing. He went straight to the problem, and he made an accurate assessment. He told me what needed to be done. But I knew all of it before he came. The only reason I called them was because I would prefer someone else do electrical work rather than me. When I submitted the claim through American Home Shield, they told me it wasn’t a covered charge and they would not reimburse the fee I paid.

The contractor from Secure Home Locksmith & Safety Services was fantastic, and he made the same key. We loved it. I spoke to some reps when I did the claim with American Home Shield. They were great, too. I've already recommended them to several people.

I’ve submitted claims online to American Home Shield several times and it’s pretty simple. The contractor would come out for service within a couple of days. For my AC, I had Custom Climate Professionals do the consulting first this time to find out what was gonna be covered and what wasn't. He did very well but none of it is getting covered. I had a different company put the equipment in and they gave me a second opinion on what wasn’t done right.

90% of the time, I file claims with American Home Shield online. When the AC stopped blowing cold air, it was three days before True Master Inc came out. It was the peak of the hot season so there were too many calls. I was referred to a second company but they were even gonna be longer so I ended up back with True Master because they held my original appointment. Thankfully, it was cool enough at night. I opened the windows and everything was good. When the technician came out, he did a very nice job. He was very thorough and professional. He walked me through all the different steps and checked every possible thing on there and was there for 45 minutes. Since then, the AC has been functioning.

I submitted my claim for my air conditioning online to AHS and the process was good. It was very quick. It was very easy like not complicated at all. The contractors came out the next day. They were a really great company, really great people and I was very happy with their service. I ended up working with the same employee of theirs, several times for various things, and he was a veteran and a really nice guy and has a really great work ethic. And the company was very responsive to anything I needed and they just really did well.

My refrigerator wasn't working properly, so I called up American Home Shield. It is a GE appliance, so the technician came out from GE and he was sort of rude when he came inside of my house. I had my chair set up and table which he roughly pushed aside. I left and went into my living room because I didn't wanna be bothered. Then he came out 20 minutes later and he said that he would order the parts, then he left. He was sordid and unprofessional.

I submitted a claim online to American Home Shield and navigating the website was good but they should have a field or a block where you could describe the fault. It might help the technician or the service repair company to have a little bit of an idea before they get here of what the problem may be, or it might jog their memory to say, “Hey, give this customer a call because he’s talking about this, this and this.” I’ve had a few other complaints and I had to tell the technician over the phone prior to them getting here so, they would be well-prepared by the time they get here.

I have three toilets in the house and one of them was making a whistling sound. When you go, it makes this weird noise. The first guy that came out said he couldn't fix anything. He seemed lazy and unprofessional. He just wanted to get out of there as quickly as he could. He was terrible. But the second guy was very nice and polite. He worked through on everything that was out there.

I did a claim with American Home Shield over the phone. Their representative was great. The only thing was when I got off the phone, I wasn’t sure if J & C was gonna call me or I was supposed to call them. Other than that, everything went great. By the time I called American Home Shield back, J & C had already left me an email with times and a phone number, and I just called them back, and everything’s squared away.

My refrigerator was just old and it quit working on me. And before I even took the policy with American Home Shield out, I asked whether the refrigerator had to be a certain year and they said there was nothing like that. And lo and behold, everybody has been peaches and cream. I haven't ever been treated so nicely in my life and hell, I'm almost 80 years old. The service technician that they sent out from the appliance store was an awesome guy. He was a very hands-on type of fellow.

The garbage disposal was recently installed in July and then I had to call a plumber back because it was leaking. I tried to submit the claim with American Home Shield online, but the online process required a $75 co-pay, which I thought wouldn't apply in this case because I was asking for them to fix something that was supposed to have been fixed. So, I called and spoke with a representative who made the arrangements without me doing the $75 co-pay.

Hayes Plumbing & Heating came right on and gave me a phone call within the 24-hour turnaround. Then they came out and checked to see what was going on with the water heater. They said they would order the part and get it put back in. They said it would probably be within the week but it was like the next day or the day after. It was excellent. They were very professional and nice, and everything is going well now.

I had my system serviced where Freon had to be added. This was the first or second time it had happened. American Home Shield sent out United Air Temp and they were fine. Aside from adding Freon, there was another issue that was causing one of the other issues that the technicians found. That was rectified. The only thing was the email that I received from AHS was a little misleading. It stated up to $10 for the Freon replacement. But Freon is $100 per pound so $10 doesn't cover much. I have an older system and eventually, it will break again.

The thermostat on the air conditioning unit wasn't working. I called American Home Shield and then they sent a company out. But they couldn't fix it and they handed it off to another company. So the second company came out, and my son and my husband were home at that time. They were both very impressed with the second company. The tech was really good. The first company said that it wasn't fixable, but when he came in, he fixed it in less than half an hour. We've used American Home Shield four times. Three claims were really good but one claim was a disaster. It took us almost two months to get our washing machine fixed. They had four different things come out. But the one we finally got works well.

I submitted a claim to American Home Shield for a rekey and went through an easy process on their website. LT Lock and Key came out the next day. The tech was really great and did fantastic work. He was very professional. He took each of the bolts out of the door, went to the truck, came back, and it was done in no time. That day was right before Labor Day weekend and I didn't even think I'd get a call before Labor Day. Everything has been great since they put the new locks in.

I’m happy with American Home Shield. I called them recently to have something fixed and my experience with their reps was good. They sent out Redeem Heating and Cooling and we got the problem fixed. They did really well and I have no complaints.

My hot water heater was leaking and American Home Shield sent out Wise Plumbing. The technician who came out turned the hot water heater off. He put a hose on it and drained the water out. After which he got a new hot water heater and replaced the old one. The work took four hours and he was out. I called American Home Shield for this claim and it was easy to file the service request when I got a hold of someone I could talk to instead of the computer. The hold time was not too bad though. And AHS did a good job. The response was quick and I have no complaints. I’ll probably use them again if I need to.

My air conditioner in my house went out one day and I submitted a claim on the phone to American Home Shield. The reps whom I spoke to were nice. They sent a contractor who was very nice as well. He got up on my roof and when he came down, he told me that I could close my windows and turn on my air conditioner already. It has been working since then. I've been satisfied with anything AHS has done.

We had an issue with the air conditioner. Rose Heating & Air Conditioning came out and they were very courteous, helpful and professional servicemen. However, it worked for a very short time, not even a full day, and it broke again. So we called them and they came back. They got to the bottom of it and it was great.

I've had American Home Shield since I bought the house five years ago. My most recent claim with them went very well and Loyalty Home Services was able to resolve the issue. I submitted the claim by phone and it was easy dealing with the AHS rep. The dude that came out was awesome. He showed up on time and very personable. He was talkative but it wasn’t like it was very uncomfortable having him in my house or anything.

American Home Shield always works fine. When I filed a claim online for a problem with the fuse of the electrical panel outside, Bill Richards Electric called right away and set up an appointment. A day after that, they came out and were on time, fixed the issue and were on their way.

My central AC was not putting out cool air. There was some sort of leak somewhere in the system. I opened up a ticket with American Home Shield, paid my fee and was assigned a contractor. The contractor, Generations Heating & Air Conditioning, called me within 24 hours to schedule an appointment and came out and satisfied the request. They were phenomenal. They were on time, professional, very courteous, very accommodating and easy to reach no matter what time of the day and night. So, I have nothing but praise for them. So far, the AC is doing good.

It has taken two companies and eight separate visits to have a water heater replaced. This is a common thing. After the water heater was replaced, now the pipes squeak. Had the contractor out and the problem still exists. AHS has terrible contractors and even worse customer service. When I call customer service, lie EVERY time (14 and counting over a month) and say that their managers are in a meeting and can not come to the phone. This is regardless of the time of day and how long you wait on hold. They also say that the manager will call when then get out of the meeting. Again, 0 for 14. This company is an embarrassment.

Please beware of this company! First off I was told BEFORE signing up that the items I mentioned were covered. Then when I submitted a claim and paid my $100 copay, they denied over half the work order. Stating that the items weren't covered. I then was offered a free month when I stated that I wanted to cancel. I accepted, hoping maybe things would improve. Just for a safety measure I did not update the payment type on my account. It took less than 2 weeks for them to call me and say my payment was declined.

My wife called in for a problem with our refrigerator around end of June 2019 (dont remember the exact date). The refrigerator was not cooling and the display showed some weird values. On July 1st, we got a text saying that an AHS service provider - SOS Services will be reaching out to set an appointment. July 2nd was our appointment and the not-so-skilled technician came come and identified that the refrigerator unit (Kenmore brand) needed a new motherboard. He ordered it and on July 10th, came and replaced the motherboard telling us that in 3-4 hours everything should be back to normal.

They are always on time and fix the issue. We only had 2 negative experiences, but it was understandable. The air conditioner stopped working during the hottest part of summer and we had to wait for 5 days to get it fixed. I'm sure everyone was overworked though due to the heat.

After 6 weeks dealing with a life without a functional refrigerator, I was contacted by a nice person from AHS offering me to replace my refrigerator. We are finally able to replace the refrigerator and store our food at home again. I am still hoping AHS can revisit their policy and consider to improve their processes.

I had a simple drip/leak in my master bath faucet. Just needed to replace the stem cartridge. Plumber came in and snapped off the plastic handle extender then said he would have to replace the entire valve assembly as a result... Then, he said AHS would not cover cost to replace with the same equipment and would have to replace my entire Moen handles and faucets, further they would not match the rest of my home faucets. I called AHS immediately and was informed they would ensure it was repaired with exact match and that I would have a call within a day or two from plumber to schedule the repair. Never received call. I have called the AHS line several times and spoke with the call center, each time with the same response... They will call me within two days.

You can never get in touch with AHS when the service provider does a bad job. Our air conditioner has been ‘worked’ on, replaced inside and outside units in the past 4 years and then worked AGAIN. The contractor, Comfort Heating and Air of Shreveport never checked to be sure unit was working properly! It’s almost 100 degrees outside in this August 2019 heat! What about my service?

I made a claim on my AC unit. The compressor was broken and it was not good any more. So, they had to replace that. I submit claims over the phone and sometimes the reps were hard to understand. Still, they were helpful after the fact that you understand what they were saying. The service contractor was bad. I had to wait almost a month to get my unit fixed. Their office was blaming American Home Shield for the approval. But my thing is if you're ordering a part it's because you already got approved. They said, "Well, American Home Shield, they work a certain way." I went, "But you ordered a part because they approved it, right?" So, they were trying to go around that.

A flow switch on my spa went bad. My claim experience with American Home Shield went really well. I did it online and it was easy to navigate through their site. If I could do it, anybody can. I tried calling them as well and it's easier to do it online. The person that I got couldn't understand what I was saying. A flow switch is a very specific item and the person didn't have a clue whether it was covered or not. Other than that, I submitted the claim at 8:00 and the technician called me probably within 30 minutes. He was actually in the area and he wanted to take care of it. It went pretty well. I'm very pleased with American Home Shield. I'd recommend them to anybody.

One of the pipes on my AC had cracked or separated the seal, so the Freon leaked out and the AC was frozen up. We filed it online but it said we may not hear back for 24 business hours and it was on a Friday. We didn’t wanna go without AC over the weekend, so I ended up calling the company and they were able to schedule me in that same day, which was nice. The sent a contractor that fixed the seal, then put more Freon in and my wife said everything went well. So far, everything has been good.

I didn't like the first contractor American Home Shield sent out but in the contractor's defense, they were 157 miles away from my house. American Home Shield sent them from the west side of Fort Worth all the way to East Texas, and the technician drove three hours to get here because of traffic. When he got here, he was mad and frustrated. It was late in the day.

My refrigerator wasn’t working and I submitted the claim online to American Home Shield. The first contractor who came out was great but he was unable to fix it, as it was an internal issue. So, I have a second appointment for someone to take a look at it and it’s actually a different company. They are booked out, so they couldn’t get here faster. I am scheduled for September 26 but they’ll try to get me in earlier.

Bestway is always efficient, always timely, and always manages to get us in. This is the second time that we’ve had to have a claim and called and said, “Listen. These people can’t get us ‘til like next week sometime, and we need it right away.” Bestway always steps up. They even sent us a Christmas card. They're wonderful. I have nothing but praise for them. The contractor came out for my AC and was gone in like 10 minutes. He said it’s Freon. He did it, and that was it. I had just had surgery like Thursday. I had a knee replacement, so to come home and not have the air working was like, “Oh, no, no, no, no, no. I can’t wait ‘til Tuesday for somebody, that’s a whole week getting here, in almost 100 degree weather, as you know we’ve had outside, not to have my AC working." So, I appreciated them stepping up and getting here.

Acrown Plumbing replaced an instant water heater recently, and it was professional as it should be. They were prompt and fixed the problem as one would expect. American Home Shield was good as far as this claim goes.

Everything went well with the American Home Shield representatives that helped me get everything started with the claim that I filed over the phone. All American Plumbing & Rooter came out for service in two days. They took care of the issue in one sitting. It was a busted water pipe, so we had to put in an insurance claim. But other than that, what he did was fine. Everything is good.

I called American Home Shield when my garage door broke, wires snapped. However, they don't cover the spring. They left it to the contractor to break the bad news to me, who was very professional.

When I had a leak in the house, I called the American Home Shield number and gave my address. The rep was very good and the contractor was very nice. Since the repair, everything is working just great.

I spoke to a representative when I submitted a claim to American Home Shield and the interaction was good. They were concerned. It happened on late Friday night and it was kind of a problem at first because we couldn't find someone. We lost power but I called AHS and they tried to get someone. Then they called back and told me their process if we could find someone. They emailed me but we couldn't get anyone. The power ended up coming back on and about four or five days later, the main power popped off. I had to call AHS back and they handled it well. They ended up charging me twice for the one call because they deducted $100 for the first call and then I had to call back on Thursday but they immediately refunded it and checked it. So, I appreciate it. They took care of it right away and I got the money back within five days.

We made a claim to American Home Shield for the light switch, and the contractor came on time and did his job in a professional manner. He put a switch in the main bathroom and the wide closet, and he also fixed a plug somewhere in the house. We’re satisfied with the service that we got. We filed a claim and somebody took care of it. Also, we paid our part and AHS paid the rest of it. It can’t be any better than this. It was an excellent experience.

I submitted my claim online and American Home Shield sent a guy out here and all he did was take some pictures of it. Then he wanted to replace the coils and repair a leak. But there was no leak. I then called and complained because I didn't think that would solve the problem. So AHS sent Affordable Comfort and Construction for a second opinion. Chad, unlike the guy from other outfit, checked the Freon level and that everything was working. He said he did not detect any leaks. So, everything was working that way. Also, the other guy did not even notify me ahead of time that he was on his way, which Chad did. He also checked the electronics and he saw that old style which he called a hard start kit. He said it has a relay that has contact points and if they start sticking, it would cause the problems. He also said something about when it is running, it can build up pressure which will cause that, too.

I've had American Home Shield for half a year and I am fully satisfied. The stove in one of my properties was the issue in my most recent claim, and I ordered the service and it was provided. MacLin Plumbing Company also went out for a plumbing issue for a toilet, and I did the claim online using my phone. It took just a couple of minutes, and I was pretty impressed.

Good afternoon Kay,

American Home Shield sent Value Rooter Corporation as contractor, and it was great. AHS got back to me the same day I filed the claim. The contractor who came out was also quick. We didn’t have to wait long. And he had the part in his truck, so he fixed things that day.

Everything went great with AZ Remodeling & Plumbing. The tech diagnosed, returned and fixed the issue. It was pretty quick and easy. However, the company that American Home Shield provided for AC repairs was not professional at all, and I refused to receive that technician for follow-up service. They were only three people, a father, son and one more employee. When I requested to have someone else to follow up on the repairs, they said they don’t have anybody else. And so, I need to request another company to be sent this way.

Family Heating and Cooling came out for one of my five claims. The tech looked at the issue and found out what it was and went to get the part. But for the other four claims, I had to wait another week or 10 days for the contractor to come back and fix the problem. The tech from Family Heating came back and fixed the problem within 45 minutes to an hour. But I got aggravated with my other claims because when you call and put the claim in at first, you gotta wait a week or five days. I was upset with the air conditioner because I had to wait three or four days. I have an elderly father-in-law that's 85 years old and has breathing problems. And like I said, thank god, that it was cool out and it wasn't as humid as it was when I lost my air conditioner. But I had a very good interaction with the American Home Shield rep that I spoke to when I called to submit the claim. I got five of my friends signed up with American Home Shield.

I had a claim for my microwave with American Home Shield and they set me up with a company, FSA. FSA called me on 8/7 and I thought I would get someone to come out on 8/8 to see me and install it but instead, they made an appointment for 8/9. Then, I waited all day long on 8/9 and called them several times but I did not get any response from them as to why they did not show up. I called American Home Shield and informed them I needed them to either install it by 8/9 or 8/10. I also informed FSA about it because I was leaving the country. I left a message with American Home Shield explaining that I had to leave the country and I would be returning on the 27th.

I called in a claim for a refrigerator and I got a call the same day that American Home Shield had turned it over to Hornet Appliance. Hornet called me the following day and they told me we’d schedule it. The tech tried one way to fix it, it didn't work, and he said I had to get a compressor. He told me when he was gonna be back, and he did and fixed it. He was terrific. It was a really good experience.

I've filed claims with American Home Shield for two appliances. One was the dryer where the timer wasn't working and they fixed that immediately. The other was a dishwasher that wasn't working and the first contractor they sent out thought they fixed it. But after one or two days of use, it went out again. AHS tried calling several times, leaving text and voice messages, but the contractor did not respond. AHS then had to get another contractor out and after going over the dishwasher and looking at it, the contractor said that there were too many parts that had to be replaced. They recommended that the unit be replaced and it went back to AHS who made the decision to replace it. I highly recommend AHS. I was recommended to them by a friend and I've also told many friends about them.

As a property manager, I recommend American Home Shield to homeowners in many cases, depending on the underlying contractor for the most part, because we've had good experience with them. They give one to five contractor choices for issues, I scrutinize them and so we went with Advanced Home Services when there was a plumbing issue on this property. The tech was very good A to Z, knew what he was doing, and he took the time to assess the matter ahead of time. Typically, we give these guys a head’s up of the issue 99% of the time and what resolution is probably gonna be, and it's helpful if they listen since no one likes to be told their job. And the tech was very good. I have dealt with him personally. He was in and out and I was in correspondence with him on the phone the whole way.

I had an issue with my electrical lights over my garage and the one in the hallway in the home. I filed a claim online with AHS and it was easy. They were quick in getting back to me and they sent out a tech from All Fix Service. He was good, very professional, and very knowledgeable. The performance of the lights since the repair has been good, too.

The breaker panel was sparking so I called American Home Shield. They brought in Texoma Air Pros and they had their electrical guy come look at it. He fixed the breaker box but every time they would turn the air conditioner on, it kept throwing the breaker. So they had their air guy come look at it and I put a separate order in for that.

I've been with American Home Shield for about eight years and their cost is getting too high. But it was easy to submit a claim online when I had an AC problem. It wasn't cooling. The contractor met shortly and scheduled the appointment. Then the guy who came out was excellent. He arrived on time as he said, took care of my problem in a short period of time, and had the AC back up and running. It has been excellent since the service.

I had the dishwasher in use, and when I came back to it and opened it up, it was completely off and there was water sitting in it. I checked the breaker and made sure the breaker or anything that was still powered on didn't blow, but it still had water in it. So, I used the Shop-Vac and sucked all the water out and I called American Home Shield to see if there was a way it could be repaired. They were able to get somebody out here, and the guy that came was excellent. He seemed like he did all his troubleshooting to try to see if he could figure out what was wrong. And then once he figured out what was wrong, he gave me an understanding to what may have happened, and that was it. He did what he had to do on his part. Then I got a notification that I would be getting a replacement and I had to schedule a date, and everything went smooth. I was really impressed by the guy that came and how quickly they were able to get me a replacement.

I had kind of an annoying experience submitting my claim over the phone this time. I could hardly understand what the first person I talked to was saying, and then, I told her that I needed a quick appointment. When the people called, they couldn't come when I asked them to come, so then, I had to call back and give my credit card again for a service fee, and then reschedule. So, it was not a very good experience, but when I got the actual service, it was good. The contractor was really nice and he knew what he was doing. He was quick, got to the point, and figured it out. I appreciate the service of American Home Shield.

I had my AC upstairs quit cooling for the second time. Kemph was the second one that came out and they looked for leaks and recharged my unit. Now, I have cool air. There was nobody complaining at night, and I slept like a baby, and my husband was ecstatic. It’s one thing when you have a two-storey house. Downstairs is nice and cool and upstairs during the summer is super hot if you have no AC. So, it kept us all from sleeping downstairs in the living room and there are seven in our house.

The garage door company came and fixed everything. They had to go back and get another part, then they came back the next week, got it all fixed, and we were up and running. I am using them privately for another job. And then I had a hot water heater that broke. It was leaking through my ceiling. It was just painful working it through American Home Shield and their contractor. They came out very quickly, which was the next day. They shut everything off and got the water out. From there, they claimed that they were gonna write up an estimate for AHS and then come back.

When the air conditioning went out, I called American Home Shield and they got somebody over here about an hour later who put in a part, and it's back up and operating. When you live in the Phoenix area of Arizona, air conditioning is important when it's 109 degrees outside. I've had American Home Shield's services for every house we've ever owned. I've been a little dissatisfied from time to time when it takes four, five, six days to get somebody to fix a problem. That wasn't the case this time, which is great. If it would have been the case this time, I'd have been unhappy which meant I would've gotten somebody out here immediately, and AHS would have paid the bill. And then, maybe they wouldn't want to have paid the bill, but I would have insisted because at 109 degrees outside, you can't just sit around on your hands.

Every time we've put a claim in to American Home Shield, we've gotten a response quickly. One time, we were having problems with our pool and spa filter. I went online and put in a service request. That was a very easy process. Thereafter, I received a text message response and an email that somebody would be reaching out to me within 24 hours. AHS also gave me the name of the contractor company and their phone number. Bluepoint Pool Service came out and their techs were excellent. They found the issue in five minutes and everything has been operating great since. While AHS has taken water softeners off their warranty coverage, we've had success submitting claims for the things that are covered.

It also takes a long time, usually, just to get to someone at American Home Shield when I file claims over the phone. But once that's all done, it’s good. The last person who came out replaced my downstairs AC and it seems to be working fine now. But there was some patching, painting and repairing that I needed to do because the unit is a different size than the one that I had before.

I had water leaking in my basement into two different locations. The contractor that American Home Shield assigned to my claim asked me when I was available. The technician who came was quite courteous and respectful. He determined that the toilet itself was not properly installed. Once he fixed that, I haven't noticed any leaking. I would recommend American Home Shield.

I called American Home Shield and they sent out a service vendor to take care of my refrigerator issue. The service contractor was useless. The guy came the first time, walked in, said he knew what the problem was but he didn't have the time to do it that day and he left. So, they rescheduled like a week or two and the same guy showed up. He came in, started tearing the damn refrigerator apart and got the parts all over the kitchen floor. Then he looked at me and said he knew where the leak was but he couldn't find out how to get into it. I asked him how long has he been doing this work and he answered not too long. He said he had to get his supervisor to come back with him. He put the refrigerator back together again and left.

Our oven temperature was off so we filed a claim to AHS. The contractor that came was wonderful. But it turned out we were wrong. Nothing ended up being wrong with the oven at all. The temperature was perfect. I always have a good experience with AHS.

I was very pleased with the way American Home Shield handled my recent claim. We called them and talked to them, and they said that they’d get in touch with an HVAC company. Then they got Millennium set up for it. The guys called me and said that they had received a notice from American Home Shield. They scheduled a visit and fixed the issue, and it’s been working great since. They explained what had happened and how they had to go about making the repair. I'm very satisfied. American Home Shield handled everything that I requested.

My ice maker wasn’t working and I submitted a claim to American Home Shield through the internet. The contractor discovered another problem and had to order parts. It was another week before the parts came in and he came back to fix it. He was very nice but I wasn’t satisfied because the problem still isn’t fixed. I resubmitted it to AHS and I'm still waiting for them to contact me and make an appointment.

I submitted a request for a garbage disposal repair online and it was easy. The contractors who came were wonderful too. The garbage disposal was completely done, so they had to replace it. Overall, American Home Shield was great.

For some reason, no one that American Home Shield had sent out could identify the problem until this most recent person came to the house. He was the first person that spot-on just knew what it was and it was the third company we used. The tech said it might be the sizing of the pipelines that we have. We can live with it, but ultimately, we don’t want to. Eventually, we have to bring the guy back out. I don’t think that’s on the American Home Shield warranty. It’s going to have to be out of pocket to get that repaired. We have to reroute the line. At least now we know what we need to do and we have an estimate, so we know what we need to work towards. So, who knows if we’re able to, we’ll get it done.

I have requested a claim for electrical problem, but they refused to repair and did nothing. So they guarantee to reimburse my 75 dollars service fee. But I have called them many times within almost 3 months, I got nothing. They told me they submitted the form incorrectly, and always find an excuse for their terrible service. It's really a terrible experience for me.

We requested service repair for our Dishwasher. When the request sent to the local vendor, the vendor did not respond for more than a week. The vendor didn't show up for agreed appointments twice. We reached out to AHS again for this delay. They tried again with the vendor to set up the time. The vendor didn't keep up with the appointment again. I have to call again to AHS to send a new vendor. Finally, a new vendor showed up and diagnosed the issue. As the dishwasher is not repairable, AHS offered replacement offers. The replacement offers are neither market equivalent nor replacement with the same brand. Hence, we reached out to customer support to discuss further options to get better ones.

I contacted AHS 8/11 regarding my unit not cooling until after the sun goes down. The vendor arrived to assess and fix the problem 8/14. I was told that the unit just needed to be cleaned which is not covered because it's maintenance. I paid an additional $225 on top of the $125 trip charge to have the unit cleaned. My house never cooled. I called the next morning and they sent the same person out on 8/16. Mind you the first trip the tech never went into my attic. This time he did and said that it needed a part and that he'd order it and would be back Monday. The vendor contacted me Monday 8/19 and said the earliest date they could come was 8/21. On 8/21 the tech came out and said he had the wrong part. So he had to re order the part. At this point the hottest it had gotten was 78. The next appointment was set for 8/23.

Don't be fooled thinking this is a great warranty. It's not. Water heater was leaking to replace OUT OF POCKET $700.00 + $75.00 SERVICE CHARGE. WHAT KIND OF WARRANTY IS THAT???? HERE'S THE SCOOP. Plumbing company verbiage is modification. Plumbing company has to modify the hot and cold water lines. NOT TRUE. They have to replace the hot and cold connection lines that might be 6 inches longer because American Home Shield uses their own water heaters plus they have to change out the gas hose because it might be longer, understand the hoses need to be changed but the cost for the hoses is $40.00 each at most, and it's replacing hoses.

When we actually needed it because our A/c went out on the hottest day of the year, they could not get a technician scheduled for another 5 days. Their policy of addressing the issue within 48 business hours is bogus as their managers could not define what a business hour was. They refused to find. E another contractor outside of their network. Just kept giving me the runaround. Ended up cancelling my policy (over $100 processing fee by the way) and finding my own help by the next day. What have I paid for all those months? I feel robbed.

First time I filed a claim for my washer technician wasn’t able to fix it. He said needed a part. Then he came back. Now said needs to be replaced. Insurance company said they needed details report from technician and technician said he already sent it. I got stuck in between both of them. Insurance company took my $100 deductible right away. It’s been more than two weeks. Still I have no washer. Customer service people have difficulties to explain due to their accent. I didn’t quite understand what they are saying. It seems all of them having lack of proper communication skills. I was hoping to speak with someone in clear English and understandable and I wasn’t. So I don’t recommend anybody get this insurance company until they hire skilled personnel to communicate with their customer.

Consumer Affairs was great in resolving my inquiry. They resolved it in a very expedient manner; and throughout their investigation/processing of my inquiry, the representatives kept me informed of each and every step of their process. Although Consumer Affairs is not a direct advocate for consumers, the way in which they handled my inquiry makes me believe that they truly act in the best interest of all involved, i.e., consumers and companies, to reach an amicable resolution. An amicable solution is exactly what Consumer Affairs obtained for me, and I am truly grateful for their assistance. I am absolutely appreciative that Consumer Affairs exists.

When I had an issue with my air conditioning, I submitted the claim online and it was fine. The contractor came out a day or so, but then the same problem resurfaced and then they came back out again. They submitted a request saying that the inside coil needs to be replaced, so it hasn't been finished yet. Nevertheless, they were pretty prompt and they were excellent. American Home Shield got a good contractor out here originally, so I’m happy with that.

The lock needed to be replaced on the washing machine. I called American Home Shield and they set up who was gonna come out. I let the representative know that the issue that I had with my washing machine before, and that many different companies had come out to try to fix it, but couldn’t. GE was the one who ended up fixing it, and if possible, to go to directly to GE. Because I had called them a long time ago when the washing machine was just sitting with the lock broke. They told me that if the lid had been forced open, which was what happened, then that’s what the problem was. So, I told the person that it was already diagnosed and that it would not reset. And they were able to tell me it’s because the lock was broken.

My garbage disposal wasn't working correctly so I submitted a claim to American Home Shield online. The process was very easy. I logged into my account, selected the service I needed, and filled up the information. American Home Shield immediately sent back an email saying they received my claim request and that someone would be calling me. Sure enough, Mr. Plumber, LLC called me the next morning. They were fantastic and the tech was very nice and polite.

A pipe burst in the yard. I called American Home Shield and they took care of it in a couple of days. It was an emergency but the first company never came out. We never heard from the company. I called back American Home Shield the next day and they got another company, SDL. I talked with Mike and he was a very nice guy. He came out within an hour. I was shocked. It was the holiday weekend, but he came out on that Saturday to complete the job since it was an emergency. It's been a week, and I’m still waiting on what they’re gonna tell me.

I had a problem where the ejector pump was hooked up to a switch. It had to be turned on for it to run. First, it started out as a plumbing request because I thought there was also a problem with the ejector pump. I called somebody on the phone ‘cause I wasn’t sure if it was covered or not. They put it in and the plumbing company called me and we scheduled a time. They came out and fixed the small thing. Then they said that we have an electrical problem so they submitted that claim and the electrical company came out. Everything went really well and I'm super satisfied with American Home Shield.

I was having issues with the AC so I contacted American Home Shield. They sent out someone from Direct Improvement and he was very professional. He was on time, did a good job, answered questions that I had, and was very polite. He did an assessment and put some coolant in. After that, he came back and the house was even hotter than it was. He came back out, looked at it and said that the AC unit was gone. We're looking to replace it. They're supposed to be ordering the unit and hopefully, we'll have it done this week. So far, it hasn't been long that we've been dealing with this issue.

A piece that was in the motor part that raises the door broke all at one time. It was working one day and the next day, it wasn't. I called in the claim to American Home Shield and the rep’s native language was not English. She had a very strong accent and I repeatedly had to ask her to repeat things because I couldn't understand her. It took five days to get the contractor out and he was very cordial and professional. I would highly recommend that company again. It was determined that the springs on the door were worn out and the springs had to be replaced. Then, the garage door opener itself was replaced. None of it was covered by AHS so, we paid for the entire replacement. Nevertheless, we’ve had AHS for 20 years and we are pleased with their response and coverage.

The ice maker went out on my refrigerator and when I made the claim to American Home Shield, I did it over the phone. It was a few days till someone came out and then, it took a week or so for the part to come in but everything was good with the technician.

The air conditioner was blowing out hot air. The tie wrap busted, and the wire went on to something, and shorted it. So, the tech had to replace the wire, and then re-tie wrap it. I called American Home Shield after I had that service completed, and told them that I forgot that our air ducts in the attic needed to be replaced. I requested somebody to see it, and I put in a formal request. I talked to somebody regarding having them use the same ticket, so I didn’t have to pay $75 again to have that company fix my air duct thingies.

We just had two in a row with HVAC and the most recent one was where the house was not cooling down. My wife submitted a request to American Home Shield and the contractor came out and looked at something. They’ve always been timely, polite and courteous, so we’re satisfied with their service.

I make claims at American Home Shield online because I find that their phone system is horrible. There's a long wait the majority of the time, and any other time is because I don’t understand some of their policies. Recently the toilet wasn’t flushing properly recently and it wasn’t filling up, and the tech said it needed a part. He fixed it within the same day and was great. My husband sat there with him the entire time that he was working on it, and he had nothing but good compliments about him.

The AC was not working properly and this is the second time that I’ve filed a claim. It was kind of an emergency. It was fine that morning, but when I came home from work, it wasn’t working at all and I went home to a 100-degree condo. When the contractors came and looked at the system, it was just a glitch. It was about 15 years old so for some reason, it just went off. They really could not find anything to repair but it’s working now. So, so far, so good.

Our AC was turning on, but there was no cold air, so it wasn’t cooling. I filed a claim online to AHS and it was extremely simple and fast. The contractors set up an appointment and then they came in. The gentleman was extremely helpful. He was explaining what was going on. He checked everything he needed to check. I don’t know much about cooling, but he seemed like he definitely knew what he was doing. And he said there was a certain issue. It was like a fuse that burned because there was a wiring issue. So, he fixed the wiring issue and he replaced that, and everything started working and it’s been working ever since. I’d definitely tell my family and my friends about AHS if they ask, that I’m extremely happy with it.

We had an AC claim with AHS and when we submitted it, they got back with us almost immediately in email. And they sent the provider's name that was gonna be out. But it took the gentleman a while to get out there. We filed the claim on Thursday and I thought he was gonna be calling me, but we called him the following Monday and he said that he could get out to look at it Monday afternoon or Tuesday morning. Then, he didn't show up Tuesday, so I called him again Wednesday. And he called me on Tuesday and told me that I was supposed to call him and make an appointment. But I've always spoken to him a couple of times. Anyway, he did a fine job when he was out there. It wasn't anything too serious. Other than that, I've only had to use AHS a couple of times but I've been very happy with their service.

I totally had my doubts about Absolute Paradise Cooling & Heating because I had never heard of them but they were great. I was very pleased with the technician. My compressor was going out and they said they didn't know what American Home Shield was going to do, that American Home Shield doesn't like replacing whole units but that they were going to push for it because it was what I needed.

I called American Home Shield for a leak underneath the washing machine. The rep got everything done in a timely manner and was able to answer and get the request in for my repairs. They said to expect the contractor within one to two business days and technicians from Samson came out on time. They were great. They were very friendly and courteous. They texted me or emailed me to let me know that they were on their way in and got the part ordered really quickly for me. I love my experience. I've been with American Home Shield for a little over 2 years and I had my dad signed up a month ago with them. I always tell my friends that when they buy a home, the first thing to do is get American Home Shield.

Our garage door was old, and we knew that when we purchased the home. Six months ago, it started acting up as there was some kind of malfunction. It wouldn't respond to the remotes that we were buying and it didn’t close all the way. When we pushed the button and closed, it left a foot or two open, and so we had to reopen it and reclose it. My husband made the claim online at American Home Shield, and the contractor came and looked. He told us what model he'd be looking at to replace. Then, he scheduled sometime the next week and he arrived. It was super hot and he had to close the door, but he pretty much fixed it in less than an hour. My kids were there talking his ear off, so I appreciated him being so patient by being so professional. Though we're still trying to get used to the garage door 'cause we have our own remotes, it's doing great.

I had my AC serviced through American Home Shield. I wanted to get somebody out there right away. I called on a Sunday, put in a service call online, then went back and talked to them that next day on Monday. Everything was fine with their customer service. Thermal Tech Heating & Air Conditioning was sent out and they came right away. They were pretty good. Everything works now.

I called American Home Shield about my refrigerator and they got right on it. They’re always good and both the guys that came out were good too. One of them wasn’t sure about how to fix the issue, so they got another contractor, and he fixed it. Things went well with my claim and we haven’t had any problems with the unit since.

I’ve been an American Home Shield customer for over 30 years and I’m very satisfied with American Home Shield. And I was also satisfied with A-US Air, the technician that came out and assessed that particular air conditioning problem. The guy was very professional. He identified the job and fixed it right away. My last job was a follow-up from the previous job. And basically, he had identified the problem on the previous job and installed a new part to fix that part. But then, there was a wire that came loose, and so on the second follow-up, all he had to do was tighten or replace the wire. So, I was very pleased with that particular individual. His name is Javier. He was very courteous and had a lot of confidence in his ability to do air conditioning work.

Our garage wasn't opening up and it was easy to make a claim for it online at American Home Shield. My friend was out there during the work because I had to go catch my daughter's bus, but when I came back, the tech was already done. The garage is good now.

We couldn't use the garbage disposal since it developed a leak and the contractor couldn't fix it so he replaced it. The repair that he did is working fine but we didn't know till yesterday that it leaked down through the basement tiles. So, we got some damage in the basement and I’m going to call AHS to see how to handle that. Nevertheless, the technician was very much courteous and a professional. He was great and I’m really pleased with American Home Shield right now.

I’ve had no washer for two weeks. I had somebody come out and check it. The appliance was irreparable. But nothing has happened yet. Other than that, submitting claims with American Home Shield online was great and dealing with them was fine. I would use them again.

My claim with American Home Shield went well. Once DDM Heat & Air got here the holiday weekend, they fixed the problem really quickly, and they got out here really quickly. My AC had completely shut down and they replaced the capacitor. They were very professional, and quick, and explained everything. They are local in the area, and I would definitely recommend them to anyone. As for American Home Shield, I had to keep calling back. Everyone was friendly, but I felt like I had to put more energy.

I filed a claim to American Home Shield online and the process was good. The contractor who came out a couple of days were good. The air works better after the repair.

The air conditioner wasn't blowing cool anymore and American Home Shield sent out the guy who fixed it before. He advised me that some wire had gotten loose and came off, and that it needed to be cleaned out. He made the repair, and the air conditioner has been excellent since then. It was an excellent experience and I'd recommend American Home Shield.

We've been with American Home Shield for 18 years. Our recent claim which AUS Air Conditioning of Texas serviced went great. It was a very nice man that AHS sent out. Most of the people that they send out here have been professional, but the AUS tech was very professional.

The AC went out. The relay switch was broken. I filed a claim online with American Home Shield then they sent out a contractor that told me when they were coming, they came, fixed it, and easy. They fixed it that same day and it took them 45 minutes.

The website of AHS was user-friendly and really easy to use. The contractor that came out for our AC claim did a great job. I submitted one afternoon and they were there the next morning. Their service was great all-around. I went down in the basement with them and looked at what they were doing. He explained it to me, talked to me about the home warranty and how it is working with that and with the repair or replacement of different components. And so, I definitely highly recommend them. It was a great experience. They were able to repair it and so far, it’s been working great.

Recently my air conditioner wasn’t working as it was freezing up and it was really hot. I made an online claim which was easy, and American Home Shield said they would call me within two days. They called me that next Monday morning. The contractor came out on Monday evening and he fixed the problem. He was very nice. I’m happy that they fixed my air conditioner fast ‘cause I have a baby.

Two of our baths were stopped up and two of the toilets kept running, so American Home Shield had someone come in and fix those. He was great. Also, the door on my dishwasher wouldn't close and when guy came to look at it, there was some lock or some water valve that was messed up. He was very helpful and he fixed it.

I had a plumbing issue on the control valve for the bathtub. The first company that American Home Shield set up for me was set up for a Saturday between 1:00 and 6 o’clock. I let these people know I had to drive in from that account. I've got the condominium for my daughter. She's going to college. But it was something I have set up. So, I had to drive an hour and a half to get there. I got there and I was waiting and waiting, but I didn’t get any phone calls. So, finally, I called about 4 o’clock to kinda get an idea of what time between 4:00 and 6:00 they were gonna be there only to find out that this company's office closes at 1 o’clock on Saturday. I found that kinda odd. I couldn’t talk to anybody.

We have gone on vacation and when we returned, we didn’t have any hot water. I called that in with American Home Shield. The rep told me that they would respond within 24 to 48 hours, but I didn’t receive a call from them. I called again and explained what my situation was and how long we had been without hot water. I told them that if they couldn’t get somebody out the next day and if they didn’t call me the next morning, then I would have to do something on my own. My wife had gone back to work and she was having to take a cold shower in the morning.

My most recent claim with American Home Shield was with reference to the two faucets for the washer, the hot and cold, that had rusted out and they had to be replaced. I couldn't use my washer after moving into a new house, so the service was pretty important. I did the claim online on a Saturday afternoon. They said they would contact me within 24 hours of the first business day. They contacted me around 2 o'clock on Monday. They came out Tuesday around 11 o'clock. Everything was fine with the technician. He was very professional. He came in, saw exactly what the issue was and replaced those things within about 30 minutes. Everything has been great since.

My air conditioning unit was out so I made a claim to American Home Shield and it wasn't a great experience. I live in Southeast Louisiana so it's very hot and it literally took almost four weeks to get someone here to repair it. When I would call to speak to a supervisor, the representative there told me it was not their policy. So, the person who answered the phone insisted upon assisting me which didn't fare well for me. The other issue was after I called, initially, and they sent out a vendor, that vendor literally came to my house, did a diagnostic but never turned it in, and never returned so I had to call several times and insisted they send me another vendor.

I called in my claim to American Home Shield and while I was writing down the contractor’s phone number and having it repeated, he called me. He did that immediately once he got the request and we were able to set it up right away. He was great, professional and personable. I found a pool of water underneath our refrigerator. One of the lines was loose and then, that same line towards the top was really old and brittle. So, the contractor had to come back a second time to replace that. On both times, his communication was really good. He was awesome and the time frame was great.

The contractor from Sears was fabulous. He was there on time and kept me informed. He was able to diagnose it pretty quickly based on what I saw. He troubleshot a couple of different things, which was nice. He even sat around to make sure the dishwasher started the cycle, which I appreciated 'cause my fear is that he was gonna do one thing to make it work and then bounce out and then it turned out to be another thing. So, it worked out great.

The contractor that American Home Shield sent for my water heater did a great job. They were prompt, came in the next day after I filed the claim and did everything that needed to be done.

Everything’s been fine so far with American Home Shield. We'd recommend them. We’ve had a couple of claims with them lately and we haven’t had any issues. We had one with our AC unit a couple of months ago. We had one with our stove top and some plumbing issues, and we're still waiting for the stove top to be fixed. It’s a gas cooktop and there are only a couple of the burners that I could use. The others wouldn’t light. They take a long time to light then they just kinda blow up if they would light which is real dangerous with gas. There was another part or something they needed and they’re supposed to be out tomorrow to finish that up. I really enjoyed the service guy that American Home Shield sent out. He’s been out twice. He’s very thorough and explains everything very well.

I submitted a claim to AHS online and the process went really smooth. However, when I submit multiple requests under the same category, it seems to be a struggle to be communicated to the technician. The email that I received only included one of the three that I submitted. So, when I spoke with them in person, I said, “Hey, just so you know, it was actually three things, but the email only said one.” The tech was like, “No problem. That’s just fine.”

1. Our microwave stopped working. 2. American Home Shield sent out someone to verify the microwave stopped working. 3. We were told to order a new microwave. 4. New microwave came. Took time off work for the install and rushed back to work. 5. When I returned home, I had time to inspect the microwave. Saw that there was a dent in the side and the door didn't shut correctly. 6. Called AHS. They sent out a GE repairman. GE repairman said, "Yes, it's dented and needs a new door AND it's also installed improperly. We can't uninstall it because it has been uninstalled so poorly."

I called up AHS today with a complaint in that I had a water leak in my attic from a hose which their contractor patched up (band-aid solution) last May. The hose was not replaced the first time and the second leak in it was patched up the same way. So two leaks in three months and the contractor says that they just get paid to patch not to replace. Both leaks in the same hose caused ~$2000 water damage (mitigation & repair). If the hose had been replaced the first time, the second leak would not have happened and there wouldn't be a second set of damage repair charges.

We are under contract and have been trying to get dishwasher repaired since last May. Technicians have been out, taken pictures submitted them to their company and explained that the hoses are dirty and not worth repairing, it’s 18, but because it is is still functioning AHS will not repair. It does not clean dishes!! I feel the company that sends the technician may get a reward from AHS for not stating that is needs to be repaired/replaced. What is the purpose of paying for this if they do not honor contract. Carol **

The ice maker on my freezer broke the first week of June. My dryer broke a couple of weeks later. Here we are nearly to September and neither are working. The repair people have wasted my time and my money ($100 co-pay for each) and AHS won't do anything about it. I've asked for a refund on the $200, but they refused. I used Sears for years and switched to AHS thinking it would be better. Biggest mistake I've ever made. Am trying to cancel my contract with them so I can switch back to a company that actually gets things fixed.

Don’t waste your money with them.

Our A/C for our home in TN was not working so I placed a service request online. The technician came out and advised that the evap coil and condenser needed to be replaced. AHS denied the technician recommendation to replace the A/C condenser, approved the evap coil and a coolant recharge. This same technician has been out to our house many times over the past year to work on the A/C and really thought the condenser was bad - it is 24 years old. Plus we have had the system recharged several times at $600 each time because AHS only covers a little of the coolant charge.

This company has been keeping up with my repair the customer service rep was amazing and made sure everything was working as should be.

The contractor came out and looked at the washer, and everything that he did was great. His diagnosis was right on the money. The only thing that I have a question about is that on that last claim that I had, they charged me more money than I normally pay. My contract shows that the fee would be $75, and they charged me $81 and some odd cents for my service fee that day. I don’t understand that and they never have resolved it. I’ve been with American Home Shield ever since we’ve lived here which is going on six years now. I’ve always paid a $75 service fee. I would like to know why they charged more than $75 on this last service claim. Someone’s gonna have to tell me why that happened ‘cause I had no information on it at all. I talked to them when it happened ‘cause I wasn’t very happy about it. They’re supposed to be working on it so I guess I’ll hear something from them soon.

I’ve had American Home Shield contractors twice, and both times, I was very satisfied with the work. Everybody is also very considerate when I file claims over the phone. When I had a dryer that wasn’t heating, the contractor who came out was very polite and quick. It turns out that he had the thermostat in his car, so he was here less than half an hour to get me back up and running.

So far, everything I’ve needed, American Home Shield has helped me with it. I could do my claims either online or over the phone, but normally, I just call them. Personally, I would just go online and get it myself. We’re moving in and the AC was not working. So, quickly, they got somebody down, and they fixed it. When the contractor came out, it was quick and easy. He was in and he was out. And he did a good job because the HVAC outside is working. It’s going great.

The spring broke in the garage and I called American Home Shield to submit a claim. The interaction with their rep was very good and the contractor was very professional. He was a very nice guy and he was in and out. It has all been good since he came out for the repair.

American Home Shield sent Air Design AC & Heating, and they did a good job. The house wasn’t cooling the way that we thought it should’ve been cooling. We had a thermostat on the bottom floor that we couldn't program because the up and down button was damaged and we couldn't move the thermostat at all. So, we bought a new thermostat. And they changed the thermostat, but he also went and he checked the whole unit while he was out here and told us what the problem was. And he had to put Freon in it, but he fixed it very good. We’re very satisfied with the service that they provided. We were told that the air condition unit had been serviced, and he said that it wasn’t serviced at all. So, he came out and he did a good job.

I made a claim for the electrical outlets and I had to get a new GFI. I went online at American Home Shield, and the contractor came out in three hours. It was a 20-minute fix and they solved the problem.

If I see a problem and we think we need to report to American Home Shield, it’s quicker for me just to pull out a cellphone and call in. The reps usually get an email out right away. A couple of times, I’ve had to call in and have them reach out again to the mechanic, and they were pretty quick about doing that. I appreciate that American Home Shield has some folks that seem to know what they’re doing. I’ve had a couple of them come by but whoever came out the last time seemed pretty knowledgeable. He was probably the best.

Some of the receptacles failed and submitting the claim for it with AHS went pretty well. I spoke to someone and made an appointment. The guy from Washington Electrician Service did a real good job. He seemed very expert. He knew exactly what to look for and how to test the receptacles to see which one failed, and he worked very efficiently. Everything seems to be working since the service. There was just one ground-fault receptacle located in my daughter's bedroom that he was unable to fix because my daughter had work and got in late that night. He couldn’t fix that because she was sleeping there. But everything else went very well.

I've recommended American Home Shield to people. In my experience with them, they were good. When I had some faucets that weren’t working properly and a garbage disposal system that needed to be replaced because it wasn’t working, I called AHS and didn't have any difficulties with their process. A visit was scheduled and a tech was able to get there earlier. It was like a day. The tech did a replacement. I then had to order some parts for the faucets. He came back and fixed that. The work was fine.

American Home Shield sent CJS Statewide Appliance for a refrigerator repair. The proper part of the refrigerator did not end up getting repaired. It turned out it was the ice maker. But that wasn't understood until the service guy replaced the main electrical panel for the refrigerator. I haven't called again about it because I didn't know if I'd get a third chance at getting this refrigerator fixed. And I just have not called back about the end result or what occurred when he swapped out the electrical panel.

My recent claims with AHS were for the dishwasher and washing machine. I just called when I submitted the claim and they sent somebody out immediately. The contractors came out quickly, probably quicker than anybody I’ve ever had before. The contractors also did a great job. `

I filed a claim with American Home Shield online on a Wednesday at 10:30 at night, then the next morning Allstate Plumbing called me. They came to the house before but they couldn't make it out in time. I didn't know how serious the leak was and I did not want to wait all week, but it was gonna be about four days until they can come so AHS reassigned it to another company. They kept me informed as to when their crew was going to be out and they did a great job. They were surprised that the pipe where it sprung a leak, they were like, "That usually doesn’t happen." But they took care of it. I always talk about American Home Shield and recommend people get their service.

I chatted with a person from American Home Shield on a text on my cell phone to file a claim. He connected me to the right person, and then, I chatted with that person and got the appointment set up. I was at a friend’s house and she didn't have long distance phone calling, so I couldn’t call. I was going through things, and it says, “Live chat,” so I did. The contractor was here after two days. I called on a Monday, and they were here on Wednesday. I would highly recommend the contractor. He was polite, he knew what he was doing, and when I asked questions, he answered me within a timely manner, and he was very professional.

A breaker was blown and I called for an electrician. However, the original electrician that American Home Shield told me would contact me didn't, so I called them and they could not get out. They didn't have anybody to send out for like another week. I called American Home Shield back and once they contacted those people, they were able to refer me to someone else who came out immediately. I was satisfied with the time frame. The man that came out from the second company was very nice. He knew exactly the problem that I showed him and he fixed it. He was gone within a half-hour. It took him longer to get here than it did for him to service it.

I had a washer machine belt that was making noise and a dishwasher that wasn't working. When submitting a claim to AHS, I prefer to do it online, which was really, really easy. I filed the claim on a Friday, and the contractor came out the next week. I can function without a washer and a dishwasher anyway, unlike air conditioner. The same company came out to do both the repairs. The washer was done the same day, there was actually nothing wrong with it. But they had to order parts for the dishwasher, which took about two weeks, but it was perfectly fine and acceptable. The contractor was great and they communicated great. I’m a Realtor and I tried another home warranty for my personal house and they were awful. But I would definitely recommend American Home Shield to my clients.

I've been with American Home Shield for at least 10 years and the reps have been very good. Everybody's been wonderful. Recently, I filed a claim for my air conditioning unit and there's still a problem that's going on with it. It went out completely and on my latest call, the contractor came out and my interactions with them have been good. They replaced the part just to get the unit going, but they have to come back out.

We've had a few claims at some properties. One was for a leak in the basement and our property manager submitted a claim to American Home Shield. Somebody will go fix it. I've had American Home Shield for five years now and I have a few properties on it. The warranty came with the houses when I first bought them so I kept them on it. I recommend American Home Shield to friends.

The motor of our AC was broken. I submitted a claim online to AHS and the online process was good and easy. The contractors came the day after and the service was all very good. They fixed it really quickly. I’ve got no issue and was just really happy about it.

My claim with the air conditioning coils was a three-part process because it ended up having to get somebody else to come out, look at it and give us a second opinion. The first guy was fine and he seemed to know what he was doing. I asked him questions about what he was working at. He changed out some of the PVC piping and it seemed to be leaking. I pointed it out to him and he took a little action right away. But he didn’t change the drip pan. He said he had to order that part. So, it was still leaking when he left.

First time home, so still learning what American Home Shield really does. We had the locks changed. We scheduled on a Friday and the contractor came out on Monday. He did a great job and did a little extra work just to help out so it was a great experience.

We had scheduled a regular furnace check ‘cause we just moved into the house and there was cold weather coming. When the guy got in there, he started telling my son all this stuff was wrong and it was rusted in there. I thought if that was the case, I'd better call American Home Shield. They got a guy out there who came right away, on the same day. He went over everything with my son, and everything was working fine. One thing that the furnace guy said wasn’t the case, so it really worked out well. They were really helpful. The claim was made over the phone and the rep was very helpful and nice. She looked everything up.

There was a leak under the sink, so I opened a claim with American Home Shield and then the plumbers came out and they fixed it. My wife was there with the plumbers and she had a positive experience with them. She thought they were professional. They came in, diagnosed the issue and got it taken care of. American Home Shield's website was pretty easy to navigate. We just knocked it all out and we were all set.

Our air condition wasn’t cooling in our bedroom. American Home Shield sent All Tech Air Conditioning. My husband did the claim online, and then AHS told us that they would be coming. We were told that they would contact us and they did. And then they told us when they would be coming, and they came when they said they would. They were very professional, very kind, very good, and they got it done. Our AC has been working fine.

I love the company that American Home Shield sent out to my property for my AC claim. United Air Temp came out three times for the same issue, but they tried three different things to fix it, and then the third one finally did it. The first time they came out, they told me that the switch on the air conditioning unit for the compressor would get stuck when it would trigger. And then when it would get stuck, it would continue to push cold air even though the system wasn’t on, and that probably was the issue that created the freezing of our air conditioner. So, they replaced that switch. But that didn’t fix the problem.

American Home Shield did a great job when I submitted a claim for my pool. It took about three or four days for the contractor to come out since I called in the claim Friday afternoon. The contractor did a great job. They were very polite and they seemed very knowledgeable. They were very efficient, got things done quick, and they fixed the problem.

Mee's Plumbing was perfect. They were very good, helpful, professional and timely. They fixed everything perfectly, but one pipe broke and that faucet doesn't turn off. The only reason I have it off is because I got a hose attached to it. The guy should've checked that before he left, but I have no complaints about them. The faucet issue wasn't part of the claim, but they should've been part of the quality control. Still, on the whole performance, I would recommend American Home Shield.

Recently my icemaker wasn’t working. The guy that came knew what he was doing and he fixed the things like he should have. Though it was a really good experience, it took a really long time to get anybody on the phone. My wait times are awful, and it’s a little discouraging to have to wait through all that when you’re in need of something. We buy into AHS and expect a pretty efficient process. It’s ridiculous how much time I have to spend on the phone in a phone tree. The time before that, I had asked to change a company that was coming to do the work on my home ‘cause they had come before and they were terrible. Came to my house multiple times and did not fix things appropriately, causing water damage. American Home Shield wouldn’t allow me to change. It was terrible to pay for something and then not have a voice in who comes to my home. It's unfair to the folks that they provide service to.

My claim with American Home Shield went very well. The contractor from Appliance Professionals was very good. I did this claim online and the process is very easy. I usually wait an hour or two then if I don’t hear, I call. The claim was an emergency in my mind. When the contractor came in, he looked at the whole refrigerator and got to the problem quickly but he had dry things out and spent about two hours. He took care of the issues and was very professional so we were really pleased with the gentleman.

I'm selling the house. There were some issues that the new buyer had brought up that needed to be done from the inspection report. I filed a claim with AHS over the phone and we had Advanced Home Services repair some of the the plumbing issues. American Home Shield is the best warranty company that I've dealt with. There's no problems when you call in and they deal with it very quickly. They get very good companies that come out and take a look at everything. I was very pleased. I've had another warranty company and I'm not as pleased with them and AHS brought my faith back up, so it's wonderful. I've recommended your company to a couple of people.

I originally called AHS for the AC and the AC man came out and told me that I had to get an electrician out and he couldn’t do anything with the AC. I had to call American Home Shield back again and an electrician came out and said that the fuse box was fried. And because it was fried, he said that I had to get a new one. American Home Shield's approval department called me and told me the parts were approved but I had to pay a fee of about 200 and some dollars. So they had to wait until I had that money because I was not prepared for that. But overall, I'm very satisfied.

I called American Home Shield and I spoke with a representative. It was very pleasant. The interaction with the contractor was excellent and it took them 30 minutes for the repair.

The air conditioning went out in my house. It ended up being an issue with the outside unit. I filed the claim online. The people I spoke with on the follow up phone call were horrible. It was just too much this last time, and I’ve been with them for a long time and I have two homes with you. The specific reason I have them on one house is because I travel. This issue happened when I was in the middle of the ocean, and I called and asked if this could be expedited because they had an elderly person in the house who couldn’t be moved, and it was 88 degrees in the home. They said that they could do that. When I didn’t hear back, it was a Sunday morning when this happened, I called back.

My first contact with AHS was very rewarding. My 10 year old microwave was malfunctioning. I followed the proper protocols, and AHS was on top of the situation immediately. Problem was diagnosed and within a one and a half weeks my microwave was replaced. The whole operation was conducted efficiently and professionally. Being a Navy veteran, I demand uniformity and an efficiently run outfit. AHS is absolutely all of this and more. From first contact to the completion of my request, the process was conducted professionally and in an exemplary manner. My investment in this company is well worth the monthly premium. Kudos to AHS and its excellent staff.