American Home Shield Reviews

The guy from Ark La Flow Plumbing came in and I told him what was wrong. It didn't take him long to figure out what to do and he got it done pretty quickly. It was pretty easy. I love American Home Shield. Their service is great. Anything that happens, I can just give them a call or get online and within a day or two, somebody's out here to help out. Their claim process is pretty easy.

I called AHS and I made a claim for my air conditioner. They told me they were gonna send somebody. However, the person who came over here, he went to every single room. I told him that he has to check the AC and he was supposed to go over there where the unit is. But he said, "Oh, no. Normally, it's over here." So he went even inside the closet. My baby, she's 18 and she was in her room. My husband was also in his room and he was sleeping. My house has four rooms so he went to every single room. I was upset. I said, "Sir, I think what you need to check is the unit." Then he was like, "Normally it's here."

GE came out two times, and then another one came out. This is my third claim with American Home Shield. It's always been the same thing. The freezer's not getting cold enough. It's like 25 degrees and the refrigerator was supposed to be at least 40, and we're looking at 55 degrees. What it's doing is it is freezing up behind the wall and not thawing out properly. The latest technician that came out is gonna replace all the parts that had been previously replaced. He was saying that it could possibly be that wrong parts were put in or there's another part that they didn't put in. So, that's his solution. He's ordering the parts to replace everything.

They changed the water heater five months ago and the breaker was tripping. And every time I turned on the breaker, in about 15 minutes it tripped, and it was bad. I alerted Home Shield through the internet. The website was good and easy to handle. Bill Richards Electric's tech came and changed the breaker. Their service was very good.

The condenser of the AC was not working. The claim submission was a little bit difficult for me because I was not familiar with the AHS process. The other issue was that it was not possible to reach them during the off days, especially on Saturday, Sunday. Other things were good. A-US Air Conditioning of Texas came out and they replaced the condenser. It's working now.

Our AC stopped blowing cool air. We put a claim on the website of American Home Shield. The contractors that came did a great job. They were very personable and kept us informed of what was going on. It’s blowing cold air now. It’s been a good experience with American Home Shield.

American Home Shield is very responsive. It's also user-friendly and easy to set up. I've heard about them and it's been a good experience so far. When I had a claim for my AC, the technician was very professional and everything went well. He had on his face mask, a shoe shield and gloves. He said that the motor had burned out and he had to add in an item, which he had on him. Now, it's up and running just fine.

The AC was leaking under the air handler. After I called American Home Shield, it didn't take long at all to schedule me. The technician came out and did what he had to do. He assessed the problem and he was professional. He explained to me what was going on, made some suggestions and he was gone. He made sure everything was working fine. Also, he had on his mask and gloves. The AC is working perfectly now.

I had to have one of my toilets fixed and when I submitted the claim, it went very smoothly. The guy who came was very professional and he was on time. We also had our air conditioner go bad and American Home Shield took care of it. We've had them for years when we lived in Maryland and we've never had a problem with them. We get in contact with them and they send somebody out here within a day or two. They're on the ball. Every time I call, I get serviced quickly. They're a great company and the people I've talked to have been polite and responsive. So, I have no complaints.

It was very easy doing a claim to American Home Shield. I did it online and I got an automated response that the claim has been assigned and who it’s been assigned to. The tech from A to Z was professional. He identified the problem quickly and fixed it. American Home Shield has been good. I feel like I'm getting my money's worth. They're very efficient and they have a thorough process.

I had a garage door opener that wouldn't open. I submitted a claim online with American Home Shield and it was pretty straightforward. The contractor that came out was very friendly and took care of the problem. Everything has been good since then. It's working exactly how it should.

I called Home Shield back three times about my air condition. It kept going out. But the last guy came back and he fixed it. Then I called for my plumbing and that was excellent. The contractors told me what was going on. Both of them said the same thing. I got a filter and everything else, but the unit is still running. Home Shield is a great company. If you ever need something fixed in your house, all you have to do is just call them and they come. When they say they're coming, they're coming.

AHS has been super prompt and fair. Also, their website is really solid. I've gotten what I've asked for. We had issues with the HVAC and the pool heater. The HVAC was covered and the pool heater was not. For the pool heater, I called the contractor back and told them we still needed it fixed even though it's not covered and I never heard back. I've called twice. It was kinda disappointing. But the HVAC guy was here promptly and was very courteous. He figured out what the issue was and they were in and out fairly quickly.

When I've had Home Shield come out to check the furnace as it stopped working, they sent people out, and I tried to explain to the people that it's a radiator system that heats the floor of the house. Then they said they didn't know how to do it. But Home Shield still charged me. They also sent someone that said I didn't do this and that, and that someone wrote it to the paper and Home Shield wouldn't cover it. I find it very frustrating that I've paid, I've been in the system for over 10 years with two properties under them, I got a problem, and then they said they would not fix it or that I needed to buy another furnace. I don't call them for a lot of stuff. I can never get them on the phone.

I called American Home Shield, and they sent somebody out to fix the toilet. They got it fixed that day. I've also done several other requests and I'm perfectly satisfied.

I'm getting older and I can't crawl around and do stuff like I used to. That's why I took a warranty out. And so far, I've been satisfied with it. When I have a problem, I call it in. And then, most of the time, Home Shield has been Johnny-on-the-spot. Almost the same day. Recently, my garage door quit going up or down. I called the contractor up and it was the garage door opener, not the door. Ace's Garage Door Repair and Installation came out and fixed the door opener just a bit, and was gone. They did a great job. The contractors have all been friendly and helpful. They went beyond the call of duty.

We have had a home warranty with another company on some of our rental property that we were not satisfied with. We ran into a situation with a microwave that we purchased a couple of years before. It went out and quit. That warranty company did not want to replace it with the same microwave. They just wanted something comparable. We had put new appliances in the kitchen and I wanted something that matched the rest of my appliances.

My water bill came last month close to $600. I noticed my toilet was ghost flushing. I reported it to American Home Shield. American Plumbing came and they changed the toilet flapper. They said the issue was fixed. But it started again. So I called them and the second time they came, they said they have to see the issue. I told them that I couldn't show them since it was gonna be like one hour, two hour, three hour or four hour, and it was hard to show. They are a plumbing company and they should know. This is a very general problem. If you check Google, it is very general problem for other people too.

Everything went well with my recent claim with AHS regarding the AC unit. The contractor was out here the same day that I called that morning. He happened to be making a run out this way for another call and he just came right out and did it that same day that I called it in. He did great. It was determined that it needed a fan motor. The contractor happened to have a motor with him that he put on there. It’s been working ever since.

The original company out of Dallas came down in an attempt to fix the air conditioner. They supposedly vacuumed out the lines but he did not do that. The water backed up and it leaked like crazy down through the light fixture in our master bedroom closet including the sheet rock. Above the sheet rock, the light fixture itself couldn't be used. I took pictures of it. There was about 14-inch circle of heavy black and green mold. I called back and the company in Dallas was gonna send the same guy out to fix it. I said he didn't know that much when he was there before and he definitely caused some problems. I threw in an extra 100 bucks and got another company out. Kelly Brothers came out, made an assessment and disconnected the light fixture. They were responsive and helped us out. They eventually solved the problem and I haven't had any problem with leaking water since then.

Our AC was low on freon and it was leaking. AC Wizard did something where the valve covers on where you put the Freon in. They used the Teflon tape and didn't get any parts. But they said that was where the leak was and with the tape and the new nuts on it, it wasn't leaking anymore. The AC seems to be okay right now. This is the first air conditioning call I've had in a while and the people were fine. They showed up when they were supposed to and they had their mask. They’re professional, put the covers on their shoes when they came in the house. My swimming pool call was the last claim I had and it worked out terrific. I've had the service from AHS for 28 years and most years, I find that I'm either close to or ahead on how much it costs versus what kind of service I’ve had.

ABNation fixed my problem. American Home Shield did fine with the pool but they were not so great with another issue. I told them about it and nothing has changed.

Submitting the claim to American Home Shield is not hard but it's tricky to figure out what's covered or what's not. So, we have to call several times to figure that out. If the claim is something simple, I usually do it online but for the AC, I always have to call. The contractor was able to make the fix but we had to pay out of our pockets. We’ve had AHS for several years and the premium got more and more expensive but the coverage is less and less. So, I’ve considered to cancel my service at this point. It's almost like nothing it covers is worth it. If it's something simple like changing the toilet, I still have to pay the $75 deductible.

The guy from Beaches Air was wonderful. He had a mask on and he never came in the house. He fixed everything up in half hour or 45 minutes. We were very pleased. This is our first call with American Home Shield, and we were tickled. We called early on a Sunday morning and the guy was here by noon. So it was like a four-hour turnaround.

I had a leak issue with my garbage disposal. I went online and followed the prompt. I put in the issue and then I received a call back within 24 hours with the name of the company. The American Home Shield agent said that that the person was supposed to arrive between 8:00 and 10:00 the following day. The service made by Joy Plumbing was great. It was quick and easy. With everything with the coronavirus, the tech came in wearing his face mask and gloves. I was also surprised that he wore booties. He also cleaned up after himself.

I submitted a claim for a rekey online and it was pretty easy. Also, it was good with the tech who came out. Using Home Shield was very quick, efficient, and what you would hope it would be.

I've been with American Home Shield about 20 something years and it’s been good. I recently had a washing machine fixed. I called it in and American Home Shield sent someone out. The guy was very professional. He did what he need to do. They took care of us.

My experience with American Home Shield has always been great. I've used them for years. Last time, I expected the contractor to be able to do it that day, but he had to look at things and come back, which I understand. It was leaking. He found a drain and he replaced several things underneath. I recommend American Home Shield to anybody that has a house.

There was some water dripping from a pipe in the hot water tank. I submitted a claim with AHS online and Dimitresse Construction came out. Then, I had a toilet leaking and the same company came out. The tech needed to put a wax ring in. The guy was nice and friendly.

The faucet was dripping and I fixed it myself for $25. It worked perfect. My granddaughter came and she turned it on. It broke so I called American Home Shield. APC Plumbing came out and put a new one in and cleaned out the faucet. It was within a day or so and it works great now. The guy was good. He came out, put on his booties and he had on his mask. He was timely. The claim worked out fine and I was happy about it. In fact, I placed another order last Saturday and they came out Monday. It was for my swamp cooler. Something happened there and he had to replace the pump. But now the water is running off the roof so something's wrong with the float.

The pool motor was just making a humming noise and I called American Home Shield and told them that my pump wasn't working. Everything went well with AHS. They immediately responded to my call and they made contact with the local company. The company notified me and was here within 24 hours, and the repairs were done immediately. They had the part with them and replaced it. I was completely satisfied.

The guy was fine. He got the air conditioning issue fixed. So far, American Home Shield is good. I had them for years and I went with another company because there were a lot of things that American Home Shield didn't cover that I felt should’ve been covered. For instance, my garbage disposal was old and rusty. The guy took it out then told American Home Shield that it was installed improperly. He charged me $300 to put it back together which I had to pay. I went to Home Depot and saw the exact model for $100. When they say improperly installed, maybe American Home Shield needs to find out how they're saying that. That was not the first time I had someone come out and say something was improperly installed. They did the same thing with my ceiling fan. It fell out of the ceiling because it was rotten up there. The person I had to have come out to fix it for me said, “No, it's not. Everything's right here.” That person wanted me to pay them for a new fan and install it.

About four weeks ago, I had a washer and a dryer repaired. The young man who came out was able to complete the job the first time. He ordered the part for both the washer and the dryer. He fixed the washer. It's working very well. The dryer worked well for a couple of weeks but it started having problems again. The dryer cuts off before the cycle ends and it's not drying the clothes.

We had two different AC claims. One of them was a unit that had coils leaking and it wouldn't hold Freon and it wasn't working. American Home Shield paid a little bit but I ended up paying a ton to completely replace the HVAC system. Then the second claim was for a blower motor thing that was dead. We also thought about replacing the whole system but we didn't. So we did a repair on that one by replacing the compressor motor.

The first Sears guy that came out couldn't figure out what was wrong with the switch inside the fridge. Then, we figured it out together, and he ordered the part and said he's gotta come back in two weeks. We'd have to give the part a week to come because it's coming directly to our house. So, it came. Another guy came out two weeks later to tell me that the guy had ordered the wrong parts. So, now, we gotta wait another two weeks for them to order the part and come in and for him to come back and fit it.

I called American Home Shield because I had issues in the house. AHS was kinda grouping the issues as to who should see them. One thing that was wrong was my stovetop or range as the burners that sit on top of an island were not working. Our gas was working and so was our electric in the house. Our electric bill and our gas bill were been paid as well. I also told AHS about the fact that I had a leak or I had something that was showing itself on the floor. It was in front of the dishwasher but our I didn't say that the dishwasher wasn't working.

In my basement, there's the main water line that comes into the house. That pipe is inside a PVC pipe that goes through the concrete slab for the foundation of my house. In my basement wall where the PVC pipe is, not the pipe that runs through the bigger PVC pipe but the pipe that runs through the concrete slab, there was water leaking from the crevice in the wall. Water had worked its way around the cracks and crevices of the PVC pipe so no pipe was leaking. The water was coming in from the ground around that pipe where it comes through my wall. A couple weeks ago when we got all that rain, there was a lot of water. It was shooting out really bad. Since it rained, I noticed that there was a slight drip. The more it rained, the more accumulation. The wetter my yard was, the longer it took that water to run off and dry out.

I'm very unhappy with American Home Shield. The contractors have always been very good though. They know what they're doing. When the contractor came out to fix the washing machine this time, he said something had broken the washing machine while it was spinning. He said, "It's totally destroyed. I can't repair it. They're gonna have to replace it." He said, "They're gonna be emailing you."

Our pool light quit working and we had a man to come out and change it. It burned out. My husband dealt with the technician and he was very happy with the service. The technician said that there was something wrong with the GFI switches in the pump house and so we probably needed a GFI switch. My husband changed out the GFI switch and it still wasn't working. So we thought that there was something wrong with the line that ran to it. Some wire had broken there and the technician repaired the wire.

I've had American Home Shield since I've been in Georgia and it's been seven years. They what they say they're gonna do. I filed a claim for the dryer that was not working by phone and I got a recording. I didn't like that. I wanted to talk to a representative but I don't know how you get past the recording to do that. But the contractor came and he'd been here before 'cause I've had three other occasions with the same dryer and the same company. I didn't understand quite what he was saying. He had a heavy accent. But he was professional. He did what he was supposed to do and ordered a part but it hasn't come in yet.

Draingo came out and installed the water heater. They removed the old, put in the new and charged me X amount of dollars for them to do their work. Our interaction was fine. They even cleaned up after they were done. When I file claims to American Home Shield, it's usually through a phone call. They're pretty prompt in making sure that the customer is taken care of. I've been with them now for a number of years, and they send out qualified technicians to perform the work that I needed done, for the most part. It's been a good experience overall. AHS has been considerate and professional.

A&R could not fix it the issue so American Home Shield offered to pay out $1,200 something. We had to go buy a new one in the meantime which we did. It takes a lot to get something out of American Home Shield. I called for two and a half hours. I like to talk to somebody in the United States when I have a problem and not wait for two and a half hours on my phone ‘cause it's hard to do when I'm working. But when I called the Philippines to find out where my check is ‘cause it said it’d be 10 to 14 days, I couldn't understand the rep very well. My husband finally called and waited online for about an hour and 20 minutes and got ahold of someone in Arizona. She said that the check hadn't even been cut yet. That gal in the Philippines could have seen that and told me that, but she didn't. So it's a runaround. If it's American Home Shield, they should have people in America talking to you, or call it Philippines Home Shield ‘cause it just doesn't make sense.

American Home Shield is great. Every time I call them, they seem to come through and fix whatever the problem is. It's nice knowing that if something does go wrong in my home, they're gonna come through and get the problem fixed and addressed. I've never had a problem with them ever. Recently, there was a major water leak. I shut the water off to the house, called American Home Shield and they went through the process. I told them there's a local company here. Where we live is very rural. It's out of the way from everybody except for there's a couple of places in the Blythe area which is the next town over. I told them CB Plumbing's been to our house before. We've used them and they're good. I didn't know if they're on the plan or not and apparently, they are. American Home Shield got them right out there. They came and diagnosed and fixed the problem, and it was over with.

Thus far, we've had three big deals. Our dishwasher went from, "Okay, it's running," to, "Nothing." It stopped working. We called Home Shield and they sent a tech from BRM Services who was good and got our dishwasher working. He got it done right away. He thought it wasn't that big of a deal, but it is when your dishwasher doesn't work.

The air conditioner stopped working and the contractor that American Home Shield sent out was very good. He was very friendly and the repair was very brief. As soon as I told him what was happening, he knew immediately what needed to be done and he fixed it. It was awesome. The AC has been good since then and we haven't had any trouble. This is the only experience that we've had that we had to use AHS for and I was very happy with how quickly it worked. It was very positive and we were happy to know that we had it. Based on that experience, we decided to renew it for another year.

When I had a refrigerator freezer issue, the technician was good. He was a very pleasant guy and he took care of the problem. Lately, I’ve started using American Home Shield a little bit more. I’ve had a couple issues and they're a little bit too quick to try to find a reason not to pay something.

We had a gas leakage here at the house and American Home Shield was able to direct us to Access Plumbing. Access Plumbing gave us a heads-up of when they were gonna come out. They came here for two accounts. They came here the very first time, but there was a family issue. They were here to help me with that. And then they came the second time and they were able to get the job done within that day. They communicated very well what they were doing. They walked in and out. It was all very well and I trusted them. They were able to get the job done.

Our pressure relief valve was malfunctioning for the house so we had to get somebody out to double-check it and make sure that it was malfunctioning. American Home Shield sent somebody out but I ended up calling twice to try to get them to fax the claim over to the plumber to say that it was the pressure relief valve. Finally, the plumber ended up calling his vice president at corporate and getting him to call somebody he knows at American Home Shield to get somebody out here. So, it was like a three-week wait for us to get somebody out here. That was not a pleasant experience. But the contractors were very professional and very good.

The refrigerator was not working. I had this problem for a while and it went on for about two years. There was a lea in an area that was not accessible to repair. Savvy Tech had made me aware of the problems since the first time they came out. However, because of the way American Home Shield works, it's a process of elimination. They would say it's not cooling so the first thing to do is put more freon in it. If it works, then problem is solved. Where the leak was, it was so small that every time they would put freon, it would work for six, eight months then slowly, the leak would come back. The original guy did some tests on it and he said it was an internal leak. It was gonna continue to get fixed and it was what happened. With Savvy Tech, we tried with American Home Shield for them to warranty it out since last year, but they wouldn't.

Water Wise Plumbing was great. They came out and were very professional. They looked at the garbage disposal. It was dead and they said they were gonna replace it. They went out to their truck. They had it on the truck and they grabbed it. Within half an hour, they were done. I'm very satisfied. So far, I'm very happy with the service. I did not have to wait long for American Home Shield to get a technician. They were here and took care of the job with no problems.

My experience with American Home Shield was great. The guys came for the air conditioner. They checked and changed a part and everything was good. The only thing was it was a long weekend so they came on a Tuesday.

I have about five accounts with American Home Shield. Everything is going well except the fact that I have had a stove that hasn't been working for three weeks. I called it in and it took forever to get someone. I don't like that. They should use that service where you press one and they'll call you back when an operator is free. To hold on the line for an hour is ridiculous. It's uncalled for when you're paying for a service every single month. They don't miss the payment but you can miss them trying to get service.

Air Pro Master was prompt in coming out and fixing everything. I did the claim online at 8:00 in the morning, paid the $100 and then American Home Shield called me once I submitted that. Air Pro Master then came out the same day that afternoon and they had everything with them. They did a temporary install and then they came back, fixed the pedestal part, and then they came again and reinstalled it permanently.

Everything with True Master went great. My mother-in-law said the guy came in with a mask on and was clean. We keep a bottle of hand cleaner right by the door and the guy cleaned his hands and told her what he had to do. He worked on it for about 2.5 hours then he ran into a problem. He called somebody 'cause he was on the phone. He actually ran an ohm test on a wire that goes from the outside condenser up to the actual control board and found a break in the line and fixed that. That was the whole thing. It was just a little piece that was rubbing on a piece of metal flashing. But the guy did a great job. He checked the whole system out and made sure everything was all nice and clean.

We had a leaky water heater and we were notified that within a day or two, someone would be out. We weren't in a rush, so I let them know that it was okay. The contractor that came was great. The water heater blew out and he replaced it. It's been working great since.

The water was not coming in where the ice was in our appliance. Sears had to order a part and it took two weeks to come in. The only problem was that that they originally scheduled two weeks out to come back and fix it. But the part came in on the same day, so I was not able to confirm that it was here until that day and they never told us to confirm that we had gotten the part. So, we ended up having Sears back two weeks later and they got it fixed. So we're good. They also wore masks when they came.

My stove got into a locked position and it wasn’t coming on. The technician had to figure it out and I felt good about his knowledge. When he came, he had his mask on the whole time. Everything went good. My daughter has American Home Shield and she referred me. We were told that we both would get a $25 Amazon coupon gift card. She had to call and call. She finally got hers around the 1st of August or the end of July, but I have never received mine.

Fire & Ice Heating did well with our HVAC system. We have central air with the air handler downstairs in the basement and the condensation pump wasn't working. When our AC would be on, it wouldn't get rid of the condensation it was producing, so it was cool around the base of the air handler. I knew that was the part that needed to be replaced, so when the technician called to schedule the appointment, I let him know to bring one. He had the part with him and he was able to replace it right away. He was very nice.

The motor went out and Smart Doors came out. It was cheaper to get a whole new unit than to try to replace the motor but it took longer than anticipated. They had to contact Home Shield and get their authority to move forward. The tech let them know that it had a couple of problems but that it was his recommendation that the whole unit be replaced. Then, he called me back and said that he had to order the parts. When the parts came in, he gave me a call and scheduled with us. They came back out and installed the unit three days later. It's been working fine. I had some issues with Home Shield before on some things, but this particular service went really well.

We like RG Plumbing & Rooter and they’ve come out a couple of times. The last one was when we had a couple of toilets that were constantly backing up or overflowing. I submitted the claim to American Home Shield through the dashboard. I like doing things online so that worked well for me. I was told that the contractor would be in touch with me within 24 hours but they contacted me the same day. The contractor said that part of the problem was the settling of the home and the pipes, the size of the toilet and the openings. When they came out before, he mentioned some of this to us. We're still having a problem. He said that if it continues, we should look into our policy and maybe we could do a camera or something down the line. Without ripping out plumbing and redoing it, it’s something we're gonna have to learn to live with.

Something was wrong with the oven. It wasn't heating, it was making a rattling noise, and it wasn’t turning on. The tech from Sears came out and he had to come back. I wasn't there and he kinda explained to my wife what was wrong. He did what he needed to do and took care of it. Everything went well. My wife said he was very professional and did a good job.

Affordable Leak Detection came and they could see the water on the boards under the sink. They could tell that there had been a leak, but they could not reproduce the leak. They could not find the leak. So, they were not able to fix anything because no matter what they did, they couldn't make it leak again. They couldn’t figure out where it had leaked from. As far as we can tell, we haven't seen it leak again. Overall, American Home Shield has been good.

I call in and speak with the rep when filing a claim. Once I get through, sometimes it seems to take a while to pull up the account for whatever reason. But I've managed to get through that. JP Plumbing & Heating came out recently and the guy was absolutely outstanding. I cannot say enough good things about him. If we have issues in the future, there is no question we'll specifically request him. He was a lifesaver for our situation with the water heater going out. It was 14 years old and parts just weren't available or accessible, so it was replaced.

The technician from AC Wizard was very nice, knowledgeable, and worked very hard. He cleaned the AC and did a couple of adjustments. We were very satisfied with it and the AC is working really good now. Also, I had no problem with the claims process with Home Shield. I called and gave the credit card number for the $100 copay. How they did it was a very smooth transition. I'm very happy with the service and American Home Shield in general.

My AC wasn't cooling. I signed up for a service but it was around the time of the hurricane. So there was a little delay in the response for someone to come out. The tech from Phil's Good AC & Heating unclogged the AC drain. But it doesn't seem like my air is as cold as it normally is. I'm not sure if that's 'cause it has been extremely hot out. But overall, the experience was good.

I had a dryer that went down and I submitted a claim to American Home Shield. Their contractor took a couple of times to fix the issue but they eventually fixed it. They were a little frustrated but they were really nice about things. Everything has been working fine since they came. I'm glad I got AHS's coverage. Before my dryer claim, I had a refrigerator that went down and having AHS was good timing especially with everything going on. They fixed my refrigerator.

When we bought the home, they already had Home Shield. So, “Okay. Sure. Why not give it a chance?” When it comes to air condition, they don't cover a whole lot. I live in South Louisiana so air condition is very important to us. But for the most part, we continued to stay with them. In general, their service is fine. Whenever we have a problem, like with the dishwasher, which made a weird noise like a high pitch sometimes while the cycle goes so I wasn't sure what it was about. We had an issue with a dryer before and Home Shield covered it. We also had an issue with the washing machine. They also covered it. They couldn't fix it. So, due to the normal wear and tear, we got a new washing machine. There was also a bathtub issue, the drainage and stuff like plumbing. Recently, our disposal wasn’t working. Anywhere Plumbing came out. It's working now.

Overall, American Home Shield has been very helpful. It's a time and money saver. My experience working with them has been positive. Doing a claim online or through the app is a lot better than calling ‘cause there's a lot of wait time when you call. When I do it online, it's a lot quicker. Recently, Heritage Air and Heat came out for an AC claim. They were very professional, timely and informational. However, I’m gonna have to call them back out again which would be the third time for them to come back out. Something may be going on with the outdoor unit. I'm still facing the same issue with the air in the upstairs area not pushing out cool air.

We bought the refrigerator in November and we needed to change the water filter. We couldn't get the filter to come out. We talked to Frigidaire and to Lowe's, and we did everything they said to do but we couldn't get the silly thing out. That wasn't covered under our warranty. So, I called American Home Shield and they sent a guy out. The guy hit the palm of his hand against that thing and it just popped right out. A 100 bucks I spent when this happened. I also had someone out one time years ago, years ago when my dishwasher wouldn't work. I was going through a rather rough personal time at that time. I couldn't figure out what was wrong. My son had thought he was flipping on the garbage disposal and he flipped off the dishwasher. So, the guy went over and flipped on the switch. I've had American Home Shield for almost 20 years and they've always done right by me. So, I recommend them highly.

I had a plumbing order that was put in and AHS sent the plumber out, which did not work on the whirlpool tub. I could have gone to work and avoided sitting at home that day. So AHS scheduled another plumber to come out to service it. Other than that, I don’t really have any complaints about American Home Shield.

Our air conditioning was not working and I did the request online. It was 125 for someone to come out and when the guy came out, he told me what the problem was. He then went to work and fixed it. He had the parts with him on-hand and it was great. The fix worked for a couple of days and then he came back out because the fan motor inside the air conditioning unit went out. He then replaced the fan motor outside on the air conditioning unit.

Things have been very positive with American Home Shield. Even when I first started with them and just asking information, they were very nice. With some agencies, I wonder how many hoops I have to go through and it wasn’t that way at all with American Home Shield. They were easy to do and they weren’t high-pressured too. We moved so I covered my old house where we moved from in case anybody would find something wrong, and then the new house.

Our kitchen sink had backed up and then flooded our kitchen. My husband did a claim to American Home Shield over the phone. He also spoke to Price Right Plumbing & Drain Cleaning came out, and he said they were gonna call the next day. They called the next day. They were great. Now, we could use our dishwasher, our sink, and our washing machine because they're all linked up together. American Home Shield was professional, courteous and prompt with getting service out. It’s been good experience overall.

The AC was hot and it wasn't blowing cold air in the house especially on the first floor. The tech from Next Generation Air came out in four days and fixed it. He was able to repair it in one day. I've had other claims with Home Shield before and they went well. It's easy having their warranty. There's one place to call and I don't have to switch around for repair people. Also, they always come when they say they're going to come.

I had a claim with American Home Shield in August for the shower. You could turn it but it was a little difficult turning it off. It wasn't a smooth one and maybe one day, I wouldn't be able to get it off. So, I wanted someone to come out and look at it, and someone did come out. The guy who came and I discussed it, and he said that he would look for a new Kohler apparatus for it and he would get back with me. Two weeks later, he never got back with me and I never heard from AHS. So on Saturday, I called the person that came out and the company, and I couldn't get him. But the person who answers the phone said that they called him, and he said that he couldn't find the part and it was up to American Home Shield to let me know that he couldn't.

We filed a claim with American Home Shield for our oven that was not working. I called the toll number, went through the options and paid the $75 deductible to American Home Shield that we always pay. Just like the time I got somebody to come and fix my dishwasher, the main company, CK Appliance, called me. They said, “Here’s your time. We can come out and look at it.” I picked the time and the guy came out. He said, “It’s your electrical panel. I’m gonna put in a claim. In about two weeks, we’ll find out if American Home Shield’s gonna pay for it to get fixed or are they just gonna give you money to get a new oven."

We've only been in the house for three weeks and there was an issue that popped up right after we moved in. Our toilet wasn't flushing very well. I submitted a claim with American Home Shield and that was really easy. I called once they gave me who the provider was gonna be and set up the appointment. It took maybe five days after we scheduled the thing for an opening to be up. That was a little inconvenient because we didn't really have a working plumbing for five days. NW Sundance was the contractor and their guy ran a snake through the drain and cleared it right up. He was a really good guy. He did the work quickly. The clog was in the main line. We got it enough on our own so that we could use it for necessary things a couple of times. We minimized the use and it was all right. It didn't have too many issues.

My experience with Foxcroft was wonderful. I don't think I've ever had a better service guy. He asked all the right questions, did his troubleshooting and fixed the part. The inside fan of the air handling unit would stay running. Even though the thermostat was set at 72, it would be 70 degrees in the house. It would send the signal but it would not shut the unit down at all. The gentleman that came out was really nice, really professional and very courteous. He let me know before he got there that he was gonna be coming within an hour. On his way, he called back again and said he'd be there in 10 minutes. Sometimes we get those windows so you definitely appreciate somebody letting you know that they're gonna be there at a certain time versus you having to sit there for hours and hours hoping that they come.

I have very few bad experiences with American Home Shield. They're very good at what they do and I wouldn't have continued this long if I hadn't had good success with them. It is super easy to do a claim online but I occasionally call in because I can have multiple service requests at the same time if it's for the same type of problem. For example, I can have multiple toilets done. I can't do that process online. The thing, however, is hate calling in to American Home Shield because it takes forever.

I've had some bad experiences using American Home Shield in the past, but on the most recent one, which was three weeks ago, it was great. They sent Heros Plumbing Service and the guy who came was really good. He had to diagnose the problem because we were getting shocked by either our garbage disposal or our dishwasher. He was able to diagnose the problem as a hose on the faucet that was spraying water underneath the cabinet and it was causing everything to short out. So, once he diagnosed the problem, he had to order the part and in less than a week, he came out and replaced it. It’s been fine ever since. Overall, with American Home Shield, I got what I paid for.

We made a claim to American Home Shield because we didn't have any hot water. The gentleman that came out was very punctual. He arrived on time and he diagnosed the problem right away. Then we called our gas company to fix the problem. So, he was very in tune to what was going on and helped us get the issue resolved. We've only used American Home Shield one time, but it certainly has been a help. Hopefully, we won't need it in the future, but it's good to know that if we do, we can give them a call.

American Home Shield is always good. I'm very happy with it. I called my water heater in and the representative I spoke to was excellent. The plumber who came was knowledgeable as well. He knew exactly what the problem was and he got the water heater going within a couple of minutes. It was very pleasant and quick.

Appliance 911 was awesome. The guy was was polite and quick. He arrived quickly and I didn't have any trouble with him. He wore his mask the whole time. Everything works and that's what's important. He said the vent over the stove and the drawers for my fridge were not repairable so they need to be replaced. American Home Shield said they'll replace them. We emailed for a month or two but they never returned our emails. We kept on hold for hours on the phone trying to get through to them to find out how do we get that to happen. I have an email and it says that I'm approved but nothing. I'm very disappointed. American Home Shield seemed like a better deal and a better service but I was wrong. Their communication sucks. Having to sit on hold for hours in order to get anything done is ridiculous and you can't go through the website. You can email all you want but nobody ever answers.

The air conditioning unit wasn't blowing cold air and the fan wasn't coming on. I put a claim in online with AHS, then Total Air Care called and made an appointment. The contractor was good and it turned out that a capacitor went bad. He had everything he needed on hand and he went right to the problem. He was able to get the capacitator replaced with no sweat and it all went smoothly. But since the service, the AC still doesn't seem like it's blowing cold air.

I submitted my request at 8:30 PM the night before. The contractor was in touch with me a little bit after 8:00 AM the following morning, came and did the repair. The guy was a gentleman. I had a great experience with that one. Submitting a request simple and going online is easy. Going online is the simplest way to do things with American Home Shield. I have called before and that was easy as well. I'm one of the lucky people that have gotten a warranty and I've needed it several times. That way, it's already been a good decision for me. I'm thrilled with the service. There's constant communication from the time I submit the claim to the time after I get service. It's great. If anybody needs to get a home warranty, American Home Shield is easy to work with. Definitely renew it your second year, at least. I got hit with several things that needed attention after my first year.

Lake Anna Doors did a great job with the services. The lasers on my garage door needed to be replaced and they had some in stock. They did over and above when they fixed the garage door and made sure that it's nice and quiet. It works now. I just started with American Home Shield and so far, so good.

Right Tech Heating took care of the problem and they were very efficient. It was terrific. There was a leak in the unit and it was during the hottest time of the year. It was 110 out here, so I figured they were gonna be busy and I didn’t have any expectations of them coming out the next day. When they came, they wore a mask and since the unit was outside, they just said they were gonna go around to the side. I kept my distance, and they kept their distance from me. They fixed the leak and then they refilled the coolant. They also cleaned out the whole unit for me.

The pump for the pool robot didn't seem to be working. I called AHS and I got a text when to expect the contractor. Element Pool seemed real nice and they fixed the issue. They talked to me about what they checked and what they took apart. Then they showed me some of the issues. The tech was real good.

We had a new floor installed and the flooring people had to remove sort of a sink in our laundry room. They realized when they went to turn the water supply off to the sink that it was leaking. So they couldn't move the sink until the plumbing issue got fixed. So we had to call American Home Shield and then Clear Flow came out. They were here and fixed it very quickly.

My neighbor recommended Home Shield and I went with it for the home I had then. When I bought another home, I cut it for that. We've had three people come out and the last two were great. But we were not impressed with the guy who came out for a plumbing claim last year. He declared that it was because of the roots, that it was going to be outside the purview of the warranty, and that it would cost $10,000 to dig up the whole backyard and replace the sewer. Then he called the next day and spoke with my 21-year old daughter who was living in the home and offered to come and tear up the backyard for $10,000. It wasn't anywhere near a $10,000 job. We didn't think the guy was very honest and I was so angry that he had done that. I almost canceled all of my American Home Shield and didn't do a thing about the plumbing for months.

When we moved in, the AC was just running and running and running, but it was not cooling. So before it blew up the unit, I went ahead and called AHS. They got me an appointment at a good time. The guy came out and he was amazing. He was prompt. He was very professional and very friendly. He took care of all of it without any issues and he did it in a timely manner. He asked that everybody wear a mask when he was in the house. So we wore a mask and we did what we needed to do and stepped out.

We've had four claims with American Home Shield so far and things have been pretty good. They've been proficient. Most recently, we had a refrigerator issue and they sent Appliance Yikes. The techs couldn't replace the broken part and could not fix my unit. So, they had to order another one. We tell people all the time about Home Shield.

The icemaker in our refrigerator was not working, so the guy from Altamont Appliance Repair came over. He looked at it and he put some temporary fix, but he said that it could break again. So, he suggested to change the part. Then he ordered the part and once the part came in, he called me and scheduled an appointment. He replaced the part and now the icemaker is working well. We were also very happy with the tech. He was professional, on time, and good.

I called American Home Shield for a dishwasher issue. They told me they’d charge me $65 and they also told me the company they were gonna send out. The contractor was a very nice gentleman. What the issue was was a hole was plugged up. All he had to do was remove the plug. So, it didn't take him like three seconds. It $65 for three seconds, but the experience was awesome.

I had some issues with the toilet and the bathroom. I told Home Shield what the issue was and then they contacted me with somebody to come out and fix it. The repair went fairly smoothly. The problem was a little bit more complex than what the tech and I had thought but with a little bit of time, we figured it out and fixed it. There have been no issues since the repair.

The tech who came out was very knowledgeable. He walked in, looked at the problem, and he said, “Oh, I know what that is.” He took care of it, and our toilet flushes perfectly now. It was very easy to work your way through American Home Shield's website. It was where I did my claim. We're very happy with American Home Shield. I wished I never had to use it, but stuff wears out.

Aeon Blue Pool and Spa came out for a claim repair. The experience went so well. My pool wasn't heating. They asked me to take a picture of the unit for them. I sent them the picture, they came out the very next day, replaced the parts and everything was operational within 24 hours.

We had two issues, one with the hot water tank and one with the sump pump. The hot water tank issue was fine. On the sump pump, the service company could not come out for several days. Because we were expecting rain, I was worried that the sump might fill up and flood the basement and so I replaced the sump myself with a new one. I left the old sump pump in the basement for the serviceman to look at.

I had broken pipes and AHS handled my claim well. The only issue that I have with them is that they typically revert to one particular contractor that is usually booked out for days on end. So I end up always having to call them and asking them to refer it to someone who can get out quicker. It happened to me every time I filed a claim. They have a drawn-out process to get emergencies taken care of. But I would still recommend their services. I would just caution people to be prepared for a little legwork if you have emergencies. You also have to make follow-up phone calls when you have emergencies.

Harkins AC Heating & Controls came out and they told me that I need to get some other things taken care of in the attic. My pipes have fallen in there and I asked them if they could reconnect those pipes. The guy told me no because I had foam installation and I had the wrong sized pipe that needed to be vented to the outside. He also said I needed a radiator because the foam installation in the ceiling wasn't up-to-code. I told him that we've had that ever since we've had the home. As far as doing the work that he needed, he completed that. I requested that company because we had a company in the past that totally destroyed the AC unit upstairs so I didn't want them back in my home.

We had a leak in the shower and the sink in our main bathroom that All American Plumbing and Rooter came out for and they did a very good job. They were very thorough and they fixed the leaks. Then, American Home Shield had a construction person to come out and plaster over the holes that they had to cut inside the bathroom. Home Shield booked us ahead because it was close to the holidays. I appreciated that the rep made it as an emergency so we could get things faster.

We had a little bit of water leaking from the outside soffit. Higginbottom's came out and they ended up blowing out the drainage. They were right on time when they said they'd come. They were in and out within 15 minutes. It was great. The claim submission is easy in general, although I occasionally can't submit anything on their website. But when the submit button works, it's fine. I had no problem with Higginbottom's but the one previous to that claim was the one that we had huge issues on.

My refrigerator was having some problems with the rear side. It was making some noise and smell. I called American Home Shield and got a scheduled appointment. The contractors that came out provided very good service. The refrigerator has been pretty good since they've been out.

I had signs of water leakage on the ceiling of my office right below the master bathroom. We thought it was a burst pipe. PHD Mechanical was sent out. They opened up the ceiling to take a look and all the piping was fine. They said it was not a burst pipe and therefore it was not covered by American Home Shield. They left. One of the guys that came over put me in touch with a friend of theirs that takes care of mold. They said there was a lot of water sitting there. He came over and put in some machinery to dry it out. It's not really drying. So now I have to consider my options on what I wanna do. I also had a service provider that came in to replace my pool pump, although it's now leaking two weeks later.

My air conditioning unit wasn't running cool air so I made a request for that online. American Home Shield's website was great. It was nice, easy and super user-friendly. I was told that someone would contact me within 48 hours and someone did. A guy from Platinum Repair came out and he was very nice and professional. He also wore a mask. It was a good service. It was very quick and efficient. Our unit is now even better than before. The repair definitely helped my day-to-day living. Now, we can live with air conditioning.

I filed a claim through American Home Shield online when there was a clog in the AC system. I called Sirius Plumbing & Air Conditioning and we set up an appointment. They were very nice. They had to blow the drain out and then I haven't had any issues since they've been out.

Our sink clogged up, so we needed a plumber. We went online and did a claim to American Home Shield. We did it on a Sunday and somebody contacted me on a Monday. Durham Contractors came out on Tuesday. They cleared out the blockage out of the pipeline, they reassembled all of the pipes, and got it to work and draining. Having the warranty makes it easy since we’re on limited income due to COVID. Things break when you don’t have money, so this is a nice insurance to help with that.

My recent claim experience with American Home Shield went well. It was for my air conditioning. I submitted my request in the morning, and then 3 o'clock, I had a call the same day. Then it was scheduled for the second day. The contractors came in and they had to replace one part, which they didn't have it in stock. They had to get the approval from American Home Shield. So, that took three days. They came in with the part and they changed it. But that didn't resolve the whole problem, so I had to request for someone else to come in. The contractors came in, then there was another part that needs to be changed. That came in after two days. Everything was done by that second visit. It was all very professional with the contractors. Everything is fine now.

There was leaking from the connector on the hose and I requested a service from AHS. I did it online and they sent out Greenway Home Services. The tech came after four days and I wish the repair could have been done a little sooner, but I was satisfied that the work was done. He replaced the hose and while he was here, he wore a mask and gloves.

I needed a service for my refrigerator and I submitted a request with AHS on September 9th. The process was very good as well as the tech. But he had to order some parts and I'm still waiting on him.

The condenser was covered in what amounted to cotton and it froze. Majestic Custom cleaned the unit off and it worked perfectly. Also, the tech didn't have to come inside the house and he wore a mask.

The tenant said there was a burning smell coming from their fridge. The Fridge Guy came out. Everything is fine now. The only problem I have is some things aren't covered by Home Shield. But so far, so good.

I've had two claims with American Home Shield. One was I had a leak in the guest commode. The young man came in on time, very presentable, which is sort of a step up from the normal stereotype of a plumber, good looking, clean, and professional. He took care of everything within 15 minutes. Then, I also had them come in and check my air condition. One of my units went down. I know a little bit about air conditioning, so I knew it had to be something electrical, possibly a fan of sorts. We're in Arizona, we're having tremendous heatwave, and I couldn't get them in until Tuesday. I called Sunday night and they were already closed. I left my number, but I called them again Monday morning about 9:00 just to make sure.

I got two garage doors, but this one went out. The contractor that came out knew what was wrong with it. He got his ladder and got up there and did it. I looked on Youtube videos, and it said I gotta take the old thing down. I said, “Good God of mine.” That’s why I called American Home Shield and made the appointment. I paid $125. I said, “I could’ve done that myself. That’s easy.” He said, “No. This board’s about 200 bucks. So, you saved some money on these.” He just did about four screws and took it off, and that was it, put it back and put a new one in. It works well.

I had a leak going on under my kitchen sink that American Home Shield took care of quickly. Then I had two faucets that I couldn't get cold water from both bathrooms and they replaced them. So it was great. Submitting the claim was easy for me. They just took the information, I gave them my credit card number, and that was it. When the contractor came, my mom was the one that was there. They had to order some parts and they had to come back. After about a week, I called them and said that I thought they were gonna come back in a couple of days. The rep went to check on it and said the parts were ordered. So it took them almost another week to do it. But it got done and it's fine. I have cold water in my bathrooms and we're all very happy.

What happened was when Budget AC came, there was no water there. I didn't realize it because I didn't run my water in my yard for a long period of time ever. But we had sod laid and I had to water it every day for about an hour because there was a good area of sod. And they said, "You need to make sure that it's good and soaked," so we did. I went downstairs. I have a little throw rug and it was soaked. We tried to find where the water was coming. We thought it might have been from the freezer because it was right in front of our freezer, but it was not.

My refrigerator was messed up then it defrosted. The company that American Home Shield sent out to fix it took too long. I lost so many things in that fridge. These days, we have a lot of stuff. I was very happy when they called Sears and they came the day after. That was very good. They sent me the best technician from Sears who did the repair on the same day. Everything went well.

When I call in my claims with AHS, a person takes it. But I got to call to find out when the techs are going to come out because they don't call you back right away. It’s like they need another person to help facilitate the phone calls back. For me, I got to call and call them until finally they give me something. But otherwise, I wasn’t thinking about dropping them and going to another one. AHS sends good people to my home to fix things and they explain things to me because I'm a widow. I've had great service from them.

There was a problem with my heater and the pipe. Richard's Heating and Cooling came out and looked at it. They were here on time and they dealt with it quickly. They were also friendly and professional. They were excellent and I would recommend them. All in all, having AHS makes me less stressful because I don’t have to worry if something happens. The warranty is like a safety net and it's nice to know that they're there.

Home Shield's reps are very polite. It's easy to schedule appointments. They were great. I've always used Home Shield and always recommend them to my clients.

When you pull my bathroom, it wouldn't work and I told American Home Shield all about the issue since July. As of today, nothing is working. There’s also a leak in the sink and it's flooding. That one is still not repaired as well. Joy Plumbing came and they were the only contractor that acted professionally. The issue was not resolved, but at least they didn't act arrogant and disrespectful. I have to call American Home Shield again and complain and every time I do, I wait on the phone. When I get someone, I have to complain again. It's exhausting. None of the issues I requested to be resolved is resolved right now. American Home Shield is not worth it.

My most recent claim with Home Shield was for a toilet issue. The contractors who came out were fine and they repaired it.

I had a recent claim with American Home Shield on my AC unit. The process was fairly easy. I just went online and put in the request for somebody to come out and check it out. The contractor seemed to be fine. It just seems to be a wait on those units. They came yesterday from when I first put it in in August. But so far, so good. We have cool air now so we’re much happier.

The dishwasher wouldn’t work and the panel at the top was messed up too. I called American Home Shield and it was hard to get in touch with them. I don't know if it's because of COVID or what. I had to call early in the morning. We were given the name of the company that was coming out. We got their phone number too. They did a good job and everything is working fine.

I did a claim on my gas stove through American Home Shield. I did it over the phone and the rep I spoke with was very nice. I was told to expect the contractor between 8 o'clock and 12 o'clock. Somebody from GE Appliances called me like at 8 o'clock and he was here in 30 minutes. He was great. He's afraid of dogs, but he was very nice. The stove has been fine since he's been out, and the fan has worked great. I couldn't use it when it wasn't working. The repair helped because I'm able to use it every single day.

The tech from Fix-It Guys is working on my refrigerator. He fixed my ice maker. But it beeps all the time like an alarm going off or something and he's having a hard time figuring out what's wrong with it just as much as we're having a hard time figuring it out. The guy has been here once already. I liked him really well and the experience with Home Shield was good. I had another warranty in a different company and they screwed me over. Then the guy that came out to fix my washer that couldn't be fixed recommended American Home Shield.

The guy from Plumbers, Inc. came out and checked the AC. He checked what mostly goes out first and that was it. It was the fan motor. He left and came back in a week ‘cause he had to order a part. We happened to be home when he was here. He went out there, put it on, and it immediately came on. We were happy campers. He didn't waste any time. I signed the paper, got the receipt, and he left. He did a really good job.

The techs from Consolidated Mechanical had to come out for my AC. I had one of those old air conditioners with the old Freon and unfortunately, AHS doesn't cover Freon except for a pound or two of it. It's expensive and costs about $100 for a stupid pound. My old unit might take 10 pounds of Freon, so I was facing a $1,000 bill to have this compressor replaced that broke in the old one, which I could have done and been out $1,000. But it was suggested that the old one be replaced with a new one, so I agreed. I was going to be out a $1,000, so I might just put in a new one and be out a couple of thousand more. Also, the other one that I had was 20 years old and that Freon was getting harder and harder to find. Eventually, I was going to have to replace the unit whether I wanted to or not. So, they put in a new air conditioning unit to replace the old one.

We submitted a claim when we had to have our air conditioner worked on and then the other claim was for our pool chlorinator. I did one claim online but in the future, I would probably call it in. Online submission saves time but I like to look at the reviews of the service people and I don't know if they checked them out. A lot of people now are if you're gonna have something done, you kinda look for reviews online and see what they're like. I realized that when you call in you can say, “Hey, who's in our area?”, and they will tell us, “Oh, we have two or three different companies out there.” So that would be the only difference in online versus calling it.

I was doing searches to try and get a more reasonable rate. And that's how I came about Home Shield. Going about setting up the appointment is the most aggravating part because either you got to call and talk to a live person, which takes forever to get someone on the line, or you do it online where it asks you all these questions as if you're the one fixing it, when I'm calling to get someone out to fix it. It has too much jargon that I don't know the lingo because I'm not the one fixing it. I need someone to fix this. It asks a lot of questions about, “Is the such and such broken or something such and such needed.” I don't know. So, it's better to talk to someone on the phone, but it just takes forever to get someone on the phone. But when someone does come out, the problem is handled.

The furnace stopped heating. The fan was blowing but no warm air was coming out. I filed the claim online on one day then we had the folks out either the next day or the day following. It's very efficient. When Des Moines Excavating called me, I saw the caller ID and said, "I'm sorry. Who?" They have three different companies operating out of the same office according to them. They do have like an appliance branch and they did a fine job. I had no complaints, no runs, no drips, no errors. They got everything back in place for us. Unfortunately, it's a 20-year old furnace so I'm not sure there's much they could have done to get it back fully. But they bought a few more years of life.

American Home Shield is fine. We've had it at a couple of different items now. We've had good luck with the contractors and we haven't had any recurring issues.

I had a problem with an air conditioner not cooling adequately. It's the second time I've had the same problem. So, the first time the techs recharged it with Freon. It’s the third call I’ve had on the air conditioner. On the second time, the issue was the capacitor, so it was something completely different that caused the air conditioner to shut down. This time it was not cooling again, so they've identified that it has a leak in it. It's gonna need to be replaced. It's still an open claim.

When my garbage disposal wasn't working recently, I called the same number that I always call and my claim was done through a computerized voice system. AHS sent SAP Services and they were great.

I moved here about a month ago and my water wasn't getting hot like it was supposed to. I called American Home Shield to have somebody come out. They sent somebody out but they couldn't do anything with it because it was a wiring issue. The wiring was for a residential household and this is a mobile home. The wiring is wrong. It needs a 10-2 and it was like a 12-2 on it. They went back and wrote all that down. I called American Home Shield back to send an electrician out here. They sent an electrician but he didn't touch it. He just told us what was wrong with it.

I had a plumbing issue where All Clear Plumbing came out and they did a great job. They were punctual and pretty easy to work with. They did everything they said they'd do from scheduling the appointment, contacting them, to the actual technician coming out and doing whatever he was required to do. The guy called briefly to let me know he was on his way and every aspect of the service went fine. They also wore face covering and each time a representative came, they were completely following all safety precautionary measures. They were also very respectful in terms of walking in with the carpet because they had portable disposable booties.

Our air conditioner was leaking water. I submitted a claim online and the website was fine. We were then to be contacted within 24 hours. Fick's Mechanical was our assigned contractor and they did a great job. It turned out that there wasn't actually a hole in the pipe. There was a tank that had broken up so the water was backing up. They drained it. Everything has been fine since then. Now, I can operate my air conditioning unit without having water leak out. Overall, it's been a good experience.

I’m a new homeowner and I'm 70 years old. This is not my first home. But when I bought it, I have work and I have a special needs child. So, I have a lot of issues going on. I had issues with the AC and I explained to Home Shield what the issues were through their website. I prefer to talk to a person, but I've been on hold for an hour trying to talk to a person. I had called several times and either didn't they have a guarantee or I was supposed to be charged again. But at the end of the day, I just wanted to get the AC fixed.

Everything went well with our recent experience. I needed an electrician. I made my request to American Home Shield and they scheduled a person to come in tomorrow to take care of it for me. It was very smooth. Everything is working great as well and I haven't had any problem with any of the contractors over the years. They all have been great. I like the quality of the professionals that come out. I also like the timeliness, the scheduling and the problem resolution.

There was an issue with one of our HVAC units in our sunroom. Something in it was burned up. They replaced it and it started working again. It was the first time I've used American Home Shield. I had issues with that same HVAC system but it was working on and off so I canceled the order for their contractor to even come out. There was also an issue with my plumbing and they sent somebody but come to find out it wasn't covered under American Home Shield. It was part of my irrigation system and not a part of my house. They only covered indoor plumbing.

With American Home Shield, I can get professionals to come out and do all the stuff that I don't know how to do. When my daughter's tub would not drain, They sent Price Right Plumbing and they cleared a pretty large clog in her drain, and now it works. The techs were really quick. They came a little bit early, and they were very polite and professional.

The washing machine was acting up again and the refrigerator wouldn't stay cold. I called American Home Shield like I normally do. I had to call twice. The rep initially assigned me to the same company that I didn't want to come back out because they had to come out here three times. I called back and they reassigned it to Monzon. They had to fix something that they were supposed to fix before. He was professional and since then, everything is working fine. Without the repair, we wouldn't be able to function. We need the washing machine for laundry and the refrigerator to keep our items cold. I recommended American Home Shield at work. There was a co-worker that was having difficulties with the manufacturer of his dryer and I told him that I had been with the company for over 10 years and I couldn't do without it.

We had a claim for the piping for the heater. We submitted it through the online, and then we received notification that a certain repair company would be calling us, which they did. They set up an appointment with us and then they came out. They didn’t have the parts on hand so they left and ordered those, then they came back and fixed the thing. We've been very pleased with American Home Shield.

American Home Shield has been a great program. I'm so happy that I was told about it and that I have it as part of the home purchase. It's really been incredibly helpful to me because there are a number of things that have happened. A pilot light went out, some bearing coupler had to be replaced and the rekeying service was also very helpful. I've had three uses of American Home Shield and found them to be very responsive. I've done claims both ways, online and calling in, but I find it easy to do online. Recently, A-1 Quality Care did a fantastic job on the AC unit. The filter on it was a little clogged and a little dirty. The guy opened it up and cleaned it. There was also a connection that he replaced and following that, it's been working like a champ.

We had a side-by-side refrigerator, a freezer on the left and a refrigerator on the right, and the refrigerator side failed. C & C Appliance Repair came out and diagnosed the problem and they found out that the part was no longer available. It had been discontinued. They recommended that we get a replacement and they told Home Shield. I waited a couple of days. I called Home Shield and the thing that was really frustrating was that it was really tough to get through to a human being. I waited a couple of times for over an hour to talk to somebody. There are places where you call them and they would say they're really busy and ask you to leave your number and they would call back, that would've been cool. But once I got to a human being, they were very understanding and they explain things.

We've had several problems with plumbing in our house. We've had plumbing companies that American Home Shield suggested to us and they have been awesome. When things didn't work out the first time they came, we called them back. They came back and we didn't get another charge. We had to call them back a third time for the same problem and the plumber from that company said that he had asked a master plumber about the problem we were having. He told us that we had too much pressure in our water system and this was causing the leak in our bathroom.

Submitting claims with AHS is easy. I go online, I put in my information, and they send somebody out to the house. Most recently, the fan went out on the blower inside the house and it was horrible with the contractor they sent out. The tech came out and he only looked at half of the equipment. He looked at the condensing unit outside, but did not go up into the attic to look at the actual air handling unit and was argumentative. He said that the air is cold in the ducts, but that he doesn't have to feel the air coming out of the unit to actually know that the air conditioner is working. He made excuses as to why he wouldn't look at it.

There were two switches and one electrical receptacle that were not working. American Home Shield assigned to me Jaeger Electric and their tech did a good job. He came relatively soon and went right to work. He searched around trying to find out where there was a loose wire somewhere in some wall. He found it by the garage. He was able to get things sorted out and fixed. Now, we're all back up and running.

The AC wasn’t cooling. This happened on a Saturday and here in Laredo, Texas it really gets hot and Walker Air didn't come out until Monday. But the tech did a really good job. He said it was something that has to do with the motor.

I loaded my stuff in the washing machine, closed it, and put the time. I filled it up with water and it showed LD in the panel. The machine stopped and it was not working. I tried again, put the clothes on the other side and there were too many things. I did it four or five times and it was the same thing. The machine started then after one minute, it stopped. I called Home Shield and spoke in Spanish with the rep explaining the situation. I left my claim and Dempsey Oil came out. My washing machine has been okay since their visit. The last time I sent in for Home Shield, it was nice. This is the best company for a guarantee for a starting home.