American Home Shield Reviews

We got a new home and we had the locks changed on our doors. The tech sent by AHS was very pleasant and helpful. He got right back to us when we called and spoke with a representative. He was on time too. Since then, everything has been working great and the locks have been performing as they should. If we have any locks or something changed again, we would give him a call. We had a really smooth transaction.

I just joined American Home Shield. I had a lock changed by Secure Home Locksmith & Safety and it went perfect. They were professional and timely. Submitting the claim was very easy and my company realtor recommended I submit it online.

American Home Shield sent a technician from Optimum Appliance Repair and it was not very good. He came, checked the appliance and said it was just a simple deal and we didn't even need any parts. And then he reported back to the warranty company that all it had is short and this, that, and the other. And we overlooked the fact that it was not a covered item. It was originally in the house, and we moved it to the garage so it got excluded.

The pilot light on the hot water tank needed resetting. I called AHS over the weekend to submit the claim and it took two days for the guy to come out. Everything was really great on both the contractor and AHS side. The representative from American Home Shield took the time. I told her that I was not going through the whole thing and then she said that she would get the contractor as soon as she could. When I got in contact with the OnePlus, they came out very courteous and the guy even took our number. He said that he was gonna reset the pilot light and that was it. He also told us to just call them if anything goes wrong. They took the information off the tank so when they come back, they would have all the parts we need. Since the repair, I'm able to take hot showers and I haven’t had any trouble.

We called American Home Shield's 800 to request for a service for our air conditioning that went out. The contractor came out within the next day and he was excellent. Everything has been perfect since then.

I had an air conditioning problem three weeks ago and I submitted the claim via online to American Home Shield. They said that someone would contact me within 48 hours, and it did happen. The contractor called in the morning and said that they would be here around a period of time and they were there within the window. They were polite and the repairman explained everything that was going on. I’ve only submitted two claims and I haven’t had any problems. I would recommend AHS.

My most recent claim with American Home Shield is for my refrigerator. A week before the 26th of August, I called American Home Shield. They called Universal for the man to come out and look at my refrigerator. August of 26, the gentleman came out and looked at my refrigerator. He also put down everything that needed to be done, which was fine. That Monday, the gentleman came out to the house with a small box. Now, he pulled the refrigerator out and put a plate back there.

We had some lights that would not come on in a couple of bedrooms. I submitted the claim online, which was not difficult at all. I submitted it on a Thursday and I got a call that Friday. Eli Electric Solutions came and gotten that squared away. We also had some lights that were outside the garage that did not come on, and they have gotten that squared away too. I've had American Home Shield in that property for about six months already, and I have another property where I also have them for four years.

All American Plumbing and Rooter came out to my place ‘cause it looked like twice within the same week, there were issues with a running toilet and then following that, there were issues with the hot water heater. Though I had to pay two different fees, both plumbing issues have been fixed. The tech did both projects and he was very efficient. He fixed both the first and second half the same day. I’d recommend American Home Shield.

This is by far the worst warranty company ever when it comes to contacting their corporate office when issues are not being processed correctly. The customer service agents take your information but no one ever call you back to answer your questions or try to resolve your problem. The contractors they use are no good, I had to pay out of pocket over $600.00 in July of 2018 for them to repair my air conditioner and it only worked for two weeks. I called the contractor back who did the work but he did nothing.

I have had two home warranties with American Home Shield over the past 8 years. One for my home in Arizona and one for my home in Florida. If I could go back in time, I would have never used AHS for either house. In fact, they are so bad and try to avoid paying anything at all costs, I have had to contact their Office of the CEO several times to get things done. That did help but at great financial and emotional costs to me and my family. The biggest example of where AHS falls down is in Air Conditioning coverage. 90% of the contractors AHS have sent out to my house tell me that AHS will always try to avoid paying for a needed expensive part replacement and that they tell contractors to just 'band aid' the unit.

I didn't want to give a 1 star rating but had to because it was required. We have the premium policy that covers heat and air replacement if it can't be fixed. They sent a company that tried to fix by filling with Freon. American Home Shield only pays $10 a pound for Freon and the bill was $80 a pound. After we paid $770 for Freon, the compressor failed and the unit needed to be replaced. American Home Shield refused to pay because no called to say it needed to be replaced. We argued that there is nothing in the contract that directs us or the service company to call. They were extremely rude to us and to the service company. We have asked for refrigerator repair in the past, only to pay $136 service call fee and we never hear from the service company again. $136 flat fee is almost twice as much as a normal service call. We're cancelling.

Like any insurance the moment of truth is when it comes to claims. I was a AHS customer for 3 years but my most recent claims experience involving a microwave & washer left me feel cheated. AHS dragged my case for over 2 months with no resolution or decision, their call center is one of the most horrible, disorganized and unethical that I have ever come across. I feel they are ok if you need one odd repairs, but when it comes to anything major they will drag their feet, find contractual loopholes and ultimately make your life miserable.

American Home Shield is okay, but their contractor never answered the phone. The contractor initially called my tenant in one of my properties and they arranged the appointment. But later, they did not do their repair and they needed to send their report to American Home Shield but they didn't. They submitted the issue after I called American Home Shield three times. They told me that American Home Shield do not cover it. We were calling them about this, and they never answered me. And later, in another property, we were trying to arrange the appointment with the contractor, but they never called me back. After 36 hours, they never answered me, so I have to call American Home Shield to make the appointment again with another vendor.

I signed up for AHS earlier this year and finally cancelled my subscription to them today, after a very frustrating experience. My issues with my air conditioner service request are as follows:

I filed an online claim to American Home Shield for a gas stove. It was easy to follow the process and their interface was user-friendly. The contractors were nice, they did good. They came on time and fixed my stuff. The gas stove is working now.

American Home Shield has been really good. We've had them a long time on and off. If we have any trouble with them, it's usually because of a service provider that they've got underneath their umbrella. It's the broken cog in the wheel. I would recommend American Home Shield. In fact, I do recommend them and explain that it's a process. It's not gonna happen overnight like they're there when you pick up the phone. When I had a claim for the AC, the service was scheduled immediately. The contractor came out a couple of days later. But they tried to come within 24 hours. It was my fault. But the claim went fine overall.

The motor was bad in the garage door opener so I filed a claim with American Home Shield. J&B Garage Doors came out to troubleshoot it and they found out that it was a driver that was bad. I asked them to submit back to AHS to see if AHS would cover a new motor and they did. Then, J&B came back out to install the new motor. I've recommended American Home Shield to many people and a lot of people have started using them because we referred them over, including our children.

We've been with American Home Shield for two months now. When we had a blockage with our washing machine, where there was a water overflow and a back flow, I filed a claim to AHS. I did it online and it was an easy process. Patriot Plumbing came out and they unclogged everything to the pipe. Everything went well.

I recently had a claim for the range and Cal Valley Appliance Repair was sent out by American Home Shield. Cal Valley evaluated the problem, and they diagnosed it. They ordered the parts, came back and installed the parts. One item was still not working, so they came back out for a recall, diagnosed it then, and ordered the parts. And now, they’re scheduled to come out tomorrow. They were very nice, very courteous, and seemed very professional.

I had a little problem with my AC claim. Initially, I called American Home Shield and told them we had a problem. They said it’d be 3 working days before somebody would get back with us. I accepted that. I called them on a Friday, so we had Saturday, Sunday, Monday, Tuesday, and nobody ever called back. I was waiting for them to call me with an appointment. I then had to call them back. They said the guy could not get to us for another day. I told them that was not satisfactory and they said, “Let’s see if we can find somebody else that can come earlier than that.” This was probably an unusual situation but if they say somebody is going to call you within 3 business days, I expect a call in 3 business days, and that didn't happen. That was before the storm, so don’t be blaming the storm. They found somebody to come the next day and the gentleman that came in and worked on the air conditioner was really good.

We're very pleased with American Home Shield. I have recommended them for 15 years. We have never had a rude person answer the phone. We could not ask for a nicer, more efficient group of people. Also, the claims all go perfectly and we have never had a rude repairman. Recently we thought we were gonna sell the house and we had an inspector out, and he thought my faucets were leaking, which were not. He found a cracked pipe, and they fixed it and everything was great.

I got American Home Shield because I want to make it one place for my daughter who is in college to call instead of trying to figure out who to call. My recent claim with American Home Shield went fine. I had a dishwasher issue in our condo where my daughter lives for college. I made one call and the contractor came out and took care of it. the technician did a great job. I live three and a half hours away, and he had texted me ahead of time saying he was on his way. I said that my daughter was there and she would be happy to let him in. I then gave her number and he texted her. He said he was on it and he would be there in just a minute.

Five Brothers Plumbing was very nice, very professional and they solved the problem right away. They gave me some advice. They were great. I would refer this company. I did my claim with American Home Shield online. The process was super easy. I was shocked because it was a weekend and I got a call that night. I really didn’t expect to hear from them until at least the next day. My issue seems to be completely resolved now.

I called American Home Shield for a claim and the rep that I talked to was fine and brief. Climate King came out and fixed the air conditioner. They were right on time and the air conditioner is working fine ever since. Climate King is fabulous.

The refrigerator was not freezing in the freezer section and it wasn’t dropping the ice like it should. I submitted a claim to American Home Shield online and the contractor came out and they changed out some of the parts. They said something looked like it was kinda burned out in the back. But then it started doing it again. This time, I called American Home Shield and they worked really well because the rep sent the information out and he told me that if it was something outside of what was initially called about, it would be an extra charge. I was cool with that, but it was the same issue. When the contractor came out the second time, they said it was like the compressor blew it out, and it started working. They took care of the job, so I'm happy. The refrigerator is working better than it was before.

I’ve been with American Home Shield for six years and when I submit a claim, it’s always online. When the burners were not working, the interaction with the contractor, Gulf Appliance, was outstanding. However, I had a horrific incident with R & R Electric and it took literally three months and a week to resolve. They came out, and the technician went to get a bulb and never came back. I called American Home Shield trying to get through to them, but I had to ask for somebody just a week and a half ago to have somebody different sent out. Now, we have lights.

AHS's reps have messed up orders a couple of times. I have a current claim for an AC and the issue has been open for at least two weeks. Nothing's been fixed yet and the contractors are waiting for parts from American Home Shield. Still, I love working with AHS' contractor, Hayman. They’ve helped me in several houses and units and they've done an excellent job. They're being slowed down by AHS right now because the parts have to be ordered through Home Shield and they'd let Hayman know when the parts are available.

The AHS representative was great when I called to file a claim. It was to change the locks and the contractor they sent out was good.

There was a leak from the heater. I submitted a claim online with AHS and it was pretty easy. They assigned Lloyd C Plumbing to my claim and my experience with them was good. Apparently, some valve was leaking, so they had to get that valve to replace and they had to come back. But they fixed the problem on the same day and since the repair, the heater has been working fine.

The compressor on the AC was bad and then the blower went. It was easy to submit the claim with American Home Shield. They covered all of it and McLafferty Heating & Cooling Electrical was timely and knowledgeable. The AC is working fine now. It was a good experience.

I just purchased a home and submitted a claim over the phone to AHS for the rekeying of five locks. The reps whom I spoke with were very helpful and the contractor whom they sent was good. He came in two days knew what he was doing and was really quick, thorough and courteous. The locks were all keyed the same and he gave me four keys in total.

I had a water leak so I called AHS to file a claim. T&J Investment was out within a few hours. They have been good. My claim is not complete yet though. I'm still waiting for them to put my floor back together. They are waiting on a plumber's report before they can do that. They also had to wait some time to allow the base floor and everything to dry. Now, I'm simply hoping they come pretty soon. But they let me know when they were coming and they also let me know what they found, what they're planning on doing, and what they've done.

I had a plumbing issue and Accent Plumbing came. They also found a problem with the water heater so they sent a recommendation to American Home Shield. Within three days, the pipe leakage and the water heater problem were taken care of. So, I couldn’t be any more pleased. Both AHS and Accent Plumbing called me after the repair if everything was working up to par. This is the best communication and verbal award you can give a company. I even recommended AHS to family and friends.

The dishwasher wasn’t cleaning very well and we had tried multiple times to see if it was something we were doing and that we were probably not cleaning before putting plates in or the glasses in. A guy came in and took a look. There was something that was clogged at the bottom of the dishwasher, and he had to open it up to clean it up a certain way and to get at it. It seems to be working well since then.

I started a claim online with American Home Shield and their process worked like clockwork. Their contractor, Lake Area Appliance Service did a really good job. The guy knew exactly what he was doing. He was able to diagnose the situation in a matter of minutes as opposed to sitting around for hours. AHS has now decided to replace the unit and they're covering all of it. We're happy.

I switched over to AHS from someone else. My boss told me that's what she had and it was significantly less expensive than the company I was using. The claims I had went really good. The contractor even told me because it was a long Labor Day weekend, "I'll be out here in this area for the next couple days, if you have any trouble, here's my number." I thought that was really super nice of him. It was really great. They were also very professional. They checked everything out.

Joe's Expert Touch Appliance Service came out and there was nothing wrong with the washer, so they fixed it and it was just where it was not level. It just started working again. Before they came, it wouldn't go through the whole cycle. It would stop when it would get to the spin cycle. I did a claim with American Home Shield online and the contractor came really quickly. It was the next day.

My AC unit did not work. The guy who was sent by American Home Shield was terrific, friendly and competent. The unit is an older model and he fixed it. It worked for about six weeks, but now it has gone back to not working. Still, the experience was great.

The hot water heater went out and I had water all over the floor. When I put in my request with American Home Shield for service, Pamela's Plumbing immediately called me. They showed up the next day, but they couldn't do it then because they had to get approval. But the following day, they came back and put the hot water heater in, and it was done. They were really good, professional, and quick. I appreciate American Home Shield's service and how quickly they got it taken care of.

The interior of one of the tanks in the toilet was completely worn out and the other one in my wife’s bathroom was rocking, which was uncomfortable for her. I used to do that stuff for a living but I’ve gotten old enough now to where there are a lot of things I can’t do anymore. So, we called our friends and we got good help. The man came in and did his work quietly and respectfully. Within an hour, he has rebuilt my tank and has tightened my wife's toilet down and has put a stem in there. He also cleaned up his mess. Right now, everything is perfect.

Our air conditioner wasn’t working and I submitted the claim with AHS online. They said that a contractor would be out within the next 48 hours. Then the guys from Lane Services called the same day and were here early. They got out pretty fast and they were excellent. If I did it on the weekend, they’d call by Monday. But it was within 24 business hours.

There was something going on with the sink in the flow of the spout. I called American Home Shield and CKC Plumbing Heating & AC came out in two days. They were friendly and very attentive to serving. Everything has been great since the repair.

JED Mechanical came out and fixed a blocked line. There was a blockage that resulted a moderate pooling in the basement. I did an online claim with American Home Shield and they scheduled someone to come out in less than 24 hours.

When we bought this house, it came with a really, really old dishwasher and it wasn’t working right. I submitted a claim online and then American Home Shield phoned me. They verified the appointment that we had set on the computer, and asked again what was wrong because you can get more details in person than on the computer. But it was real easy to do online, and they were really nice. Then the tech came in, and fixed it by himself. He said it works fine, and nothing was wrong. And ever since then, it drains correctly. So, I'm happy.

I called American Home Shield and the rep I dealt with was good. Green 2 Crystal Clear Pools did good, and the pool looks nice. The guy was awesome, too. The AC claim, on the other hand, is a different case. They told me 3-10 days and I have called twice to check in already. I'm hot because I have not had any AC service in about six days. Hopefully, they'll come through with the AC. My first claim with AHS was for my garage door and it was a piece of cake.

My washing machine and drying machine went out. Submitting the claim to American Home Shield was on point. The contractor was great, and they arrived on time. Since the repair, their performances have been great. Everything is working normal. They had to order something for my washing machine, and I want to have an appointment and I have it today.

One of the larger burners on the range burned out and when you turn the knob, the hot light would come on but the heating element would never actually activate anymore. I filed the claim with American Home Shield on my phone on the website and as soon as I hit submit, they called me. They were confirming that it was the right part that I was trying to diagnose then they helped me through it so it's been awesome. These guys are great.

We were real pleased with the fellow AHS sent. He really was knowledgeable, and the washer has been working really well. I didn’t realize the problem was as complex. The water level didn’t have to be not just so much for it to really do the job.

I’ve used American Home Shield a lot. When we were having problems with our well pump, I sent a claim online to American Home Shield and they contacted me right away. I had a great experience with the contractor. Their communication was wonderful from the time they let us know that they would be the company that was coming out. They called and said they were on their way. The tech was very knowledgeable and he fixed the problem. My husband is kind of picky about who comes out and takes care of things, and he said the contractor that came out was great company. We would use them again. If we had to pay for somebody to come out on our own, we would definitely call that company again.

Our recent claim with American Home Shield went great and I am satisfied with them. They've been very quick to respond. I'm glad that I picked them over another home warranty company. The guy from AUS Air Condition of Texas came out and fixed the problem quickly. He was professional.

We bought the policy with American Home Shield in December. We had used them before when we had a house purchased back in 2007. They did a good job that time, so we used them again. When my great room ceiling fan went out, I submitted an online claim for it. It was fine dealing with the guy from BOA Electric and he cleaned up after himself. But it went on for several weeks because we were gone and he ordered the wrong replacement, so he had to reorder it again. It was within a few days, but it went pretty much as we hoped and expected. It works fine now.

I called and spoke with a representative when I filed the claim. AHS sent out Martin's Appliance Repair. They were very friendly. They were on time. They got right to work and replaced the part. Overall, I would definitely recommend AHS.

When I bought my home, my realtor gave me free American Home Shield for a year. That's wonderful when you’re moving into a house. However, AHS has been horrible. The claim for my refrigerator that was leaking was activated on the 8th of August. Sears, the first service that came out, was horrible. With the young lady that I worked with, I don't think she likes people. They were supposed to come on the 21st, but they canceled 10 minutes before they were supposed to come. They didn’t call me. They just texted me and said, “It’s been canceled.” I had to take off from work. They were not user-friendly. They put the claim for the next day, and when that person came in, he stayed exactly 3 minutes and 12 seconds then he left. He said, “We don’t do refrigerators that don’t have a serial tag on.” I said, “Is that a policy with all the services?” He said, “No. But that’s with Sears.”

I filed a claim with American Home Shield when the AC stopped working. I saw some wires sticking out and it made loud noises and stopped working. The tech said that it was the compressor and some wiring. When he did something to it, it started working again. Everything was fine.

I've had two claims with American Home Shield and there were two different companies that came. First, my upstairs air had gone out and then a week later, my downstairs air went out. Both companies were fine and friendly. They got here when they said they were gonna be here and they knew what was going on. They checked the units and fixed the problem both times. In the end, they got the job done.

I had a problem with my AC unit and the tech that AHS sent out took a look at it. There was an issue with the water in the pan, but I was able to clear it out once he identified it. It has been good since the repair and everything’s working so far.

American Home Shield has been pretty good. I got them when my water heater broke, which I should've gotten them before. Then when I had a microwave defect, I filed a claim and the rep was very helpful. The contractor that was sent was very knowledgeable. I found out he was an ex major on the Russian army for 25 years, and what he did was large microwaves, basically industrial stuff. He knew what he was doing. The fan wouldn’t go off and he repaired it. The microwave now seems to work fine.

I like American Home Shield's service. I had a callback because I had a few things that went wrong. On the refrigerator, I had an ice maker and a waterline go out. They came quickly to fix that. However, the waterline just went out again. So, I called back today to get that relooked at, and they can’t come out until September 19, so I was a little bit upset about that being so long. But other than that, I think that with the appliance company, they might just be overworked. They're very busy and they can’t do the waterline until the 19th. It was their mistake because we said the waterline and the ice machine are both not working. This company seemed to take a little bit longer to get an appointment. It wasn’t a major priority for them. However, our interaction has been okay. They call back and that’s good.

I bought a new home and needed rekeying. I submitted a claim with American Home Shield online and the process was very easy. My interaction with Realty Rekey was fine.

I was dealing with Choice Home Warranty at first and then, I got American Home Shield. This is the first thing that AHS repaired for me. I filed a claim for the toilet and the process was great. The wait time on the phone wasn’t a long time and that’s always important to me. The handle on the toilet has been replaced twice but it’s still sticking, and the water continues to run. You gotta pull it up to stop it from running. The contractor worked hard at it. He said the toilet was old and he had to find an old part that would go with it. He fixed it and it worked well.

I called American Home Shield to file a claim for my microwave where none of the buttons were working. The rep gave me the contractor's number and said that he would be calling me the next couple of days. But he called me within 30 minutes to schedule an appointment, asked me if he could come out right then and I said, “Yes.” It was a 30-minute drive for him, so he got there in 30 minutes. He looked at the microwave, he needed a part, he drove back to Fresno which was another 30 minutes drive, he got the part, drove back to my house, put it in, and we were done. He was wonderful. I will use him even for things that aren’t covered through AHS. It was an excellent experience, overall.

Something was wrong with my AC. I called American Home Shield and they sent K&J Mechanical. Now, we have AC. It’s really hot without it.

American Home Shield never follows up with me. I have to chase them to figure out what's going on and they don't seem to care. No one knows how to fix the problem. They tell you they're gonna call you back and they never call you back. It's terrible. I do my claims online usually. I also tried doing it over the phone. 90% of the representatives are terrible and 10% are good. So far, the contractors have been okay. My main issue is with American Home Shield not contacting me back and not following through. My current issue is a leak in my house and it's still not fixed. It's been two weeks since I made a claim. I made calls, online chat, and emails dozens of times.

My refrigerator went out and I submitted the claim online to American Home Shield. The first contractor couldn’t come out until a week later. So, I called AHS back and they gave me another place, which was able to come out in three days. Since the repair, the refrigerator is working back to where it was before. I only had two claims with AHS but they were both pretty good,

In the 20 years that I've had AHS, The Appliance Doctor is the best that they've ever sent out. However, I don't like submitting claims online to AHS, I can't choose who the vendor that they send out, that's why I call up and do it. So, AHS needs to give me choices online of who they're sending out, because several of them have 1 and 2-star reviews and I don't want them in my house. Also, AHS denies all the air conditioning stuff and they charge $100 a pound over one pound for Freon and it's always denied. Their first name should be American Home Shield Denied.

My AC was not blowing cold air and contacted them. They send contractor from 150 miles away from my home, worst contractor I had ever dealt with. Long story short, AHS cares about their contractor more than customer like us.

Filed claim on my A/C over 4 weeks and water is still leaking through bedroom ceiling. They tell me to shut it off until they make a decision. Texas over 100 degrees. Don't forget business with them. They have horrible and slow service.

This is by far the worse customer service I have ever received. Please heed my warning. Do not use this company. Multiple charges I didn't authorize only to have to call daily for 2 months to recoup my 300$. Please do not use this company. You will regret it. Upon cancellation they charge you not one but two cancellation fees that I can't get anyone to explain to me why I'm being charged two. They also love to hang up on you if they don't know the answer to the question prompting you to go through another 30 min dialogue explaining the issue. NEVER USE THIS COMPANY!!!!

Had appliance problems in my rental. Explained issue and asked if that was covered. Got a yes, after which I paid the fee of 125 dollars. Tech showed up after three days and said no they are not covered. All this to get 125 dollars which could have been settled when I asked in the first place. VERY DECEITFUL! STAY AWAY FROM THESE CROOKS.

I placed an emergency service request for a hot water pipe leak and needed service as quickly as possible. They had initially sent my request to a company that could not service me until next week so I had to request for another company service and they sent the request to Top Notch Plumbing LLC. They scheduled me for 9/6 between 10 am - 2 pm, but never showed up or called. I contacted AHS several times of which they had suggested I wait another hour and so on. It got to the point that I placed several more calls to AHS who put me on hold for over 60 minutes (yes, over an hour) because by this time I had requested to speak with a manager and they refused to get a manager on the phone. This is completely unacceptable and I will be cancelling my contract with them.

For the minimal coverage they offer, you're far better off just saving their monthly fee in a separate account. I have finally used their service after a year under their contract, for a leaking pipe. The contract they sent sent us the wrong guy, and only after I paid them $125 service fee did they inform me that they cannot fix it. However, since the contractor tightened a nut (which does not solve my problem) I'm still being charged for the fee. Luckily, their cancellation process was easy and fast. It took less than 3 hours to get them out of my life. I wish I had the $600 I've given them though.

Buyer beware! This warranty is a scam! The person on the phone is never able to help. They contact with service places that aren’t allowed to tell the home owner the cost of repair. They offered less than 10% of the actual cost of service for their cash in lieu settlement for my AC evaporator coil. The customer service is horrible - they interrupt, they’re rude, don’t have any answers and they don’t call back or email with answers, even when they tell you they willfully. I’ve been hung up on twice, even though I never cursed or was disrespectful, just because I was insisting on answers or assistance. Their purpose is to take your money and provide you with the least expensive solution, even if it doesn’t fix the actual problem. I was told I would have to pay more to have my AC fixed than they would, even with this warranty.

I have had to use my service contract 2 times so far and I am so very glad I signed with American Home Shield. Both times I had to call they were completely wonderful with my service request. I have recommended this company before and I will recommend it again.

Did not tell at the time of signing up that there will be a year long contract. CHEATERS!! Only time I needed some service to top up freon and these guys were paying only $10/lbs whereas the contractors charge $60+ per pound. When I got frustrated with the lack of coverage and penny pinching and asked for cancellation, I had to pay for one month fee as cancellation charge. Customer service smugly told me that cancellation fee is mentioned in the contract at so and so page in so and so section. When I asked why that wasn't mentioned clearly/verbally at the time of sign up (like other companies do) then the response was that it's my responsibility to ready the contract carefully. I gave up and cancelled as I wanted to get rid of this cheater company.

I have owned 3 homes in my life, and have stayed in each for around 10 years!! I recently purchased a home warranty from American Home Shield, who should change their name to Philippine Home warranty company!!! I thought that having some peace of mind, as I was growing older would be worth the $50 per month, and $100 per issue deductible. So sorry to say, I literally flushed that money down the toilet. Months of not using them, I had an emergency with my garden hose faucet, that I was replacing, that broke off while removing, and had to shut the water supply to the house.

I have an AHS warranty. The DMC is them contractor. I had problem with the furnace and the air conditioner. The mechanic did not appear in the time, it happened couple of time. My tenant was not too happy. If the contractor change the main unit they need to have permit to do the installation. If they finished the work they must to inform you "The permit is OK." In this case the contractor did not inform me about the status of permit. My friend, my estate agent and me asked them many times but we had not get answer. They do not answered our any e-mails for months. I asked the customer service to help me because I can't sale my house without permits. AHS chose the contractor not me. Why do AHS works with unreliable contractors? Why do they do not help me?

No resolution to getting A/C repaired after multiple calls to AHS. No one will call us back from American Home Shield to get the A/C repaired. Brand new unit installed a year ago, by contractor through American Home Shield. Faulty wiring has caused unit to fail and no longer work. Called for repair assistance through American Home Shield almost two weeks ago, technician came to inspect the unit, make a diagnosis, and still no repairs have taken place. It will be almost 100 degrees this weekend and no service, or call backs from American Home Shield to get unit repaired... Keep getting the runaround, put on hold for over an hour per call to them, and they keeping saying the same thing, a representative will call you back with 48 hours... No call back from American Home Shield after we have repeatedly and desperately tried to get American Home Shield through multiple calls to arrange and get the unit repaired.

On August 27, 2019, I placed a service request with AHS because both of our air conditioning units on the roof had gone out. They are at least 24 years old and had come to the end of their days. The contractor AHS dispatched said both machines had been so badly serviced from a prior calls that he deemed them too dangerous to open the side panels and look inside. He filed his report and AHS "denied it." What does that mean, what happens next? The company said I would have to call AHS to find out what happens next. I called the 800 number and got a call center in the Philippines. English was the gentleman's second language; he spent an hour alternately trying to understand my issue and putting me on hold. Then the call got disconnected.

For 8 months they have billed me for 2 houses but only covered one. When you call for help it's all a circle conversation of people who can not help. I am billed twice a month, but they just keep telling me I am not. There is no one who can help resolve the issue.

We took a bathtub out and discovered that a pipe had been leaking under the house. We called American Home Shield on the weekend and the contractor came out on Monday. Aments Anytime Plumbing is wonderful. They’re the best, which is why we always make a request for them. I am impressed that a specific person that works for them is topnotch, knows everything and very courteous. Since the repair, things have been going perfectly.

I filed a claim with AHS and the first person said it was the electrical, but it was not. It’s the air conditioner. It’s been several times I’ve had someone out, and it’s still not fixed. The breaker keeps throwing, so I’m just assuming that it’s some kinda failsafe thing. The last person that came, they changed the breaker. But it’s still doing the same thing. But they're coming back out tomorrow. They’ve been awesome. I would recommend AHS.

My toilet was leaking on and off and one of the two sinks was partially clogged and draining very slowly. I submitted a claim with American Home Shield online and it was on a weekend, so the guy from After Hours Plumbing came on Monday. He was very good, nice and efficient. Everything is working since the repair.

We had a cloggage and AHS sent out Advanced Home Services. They ran the rooter on it and unclogged our kitchen sink. The guy did an excellent job and we have no clogs now. I would recommend that company and that man. I'd recommend AHS as well.

Our AC wasn't cooling. I filed a claim with American Home Shield over the phone and the rep was very knowledgeable. The AC had a loose wire and it’s gone bad again so the contractor is coming back out.

The problem started with my AC. It was working very minimum. Then we started to have a problem with the electricity. The breakers would go off every time the was AC working. The weather was very hot and then my electricity went off. This happened many times. I also had a problem with my computer. We fixed the electricity back and everything was very well. Then when I got back from Mexico, my two refrigerators were off and all my food was bad. American Home Shield tried to fix them but everything would take days for a person to come out.

We had leaks in two things, our hot water heater and hot water dispenser. We noticed it as it was coming through the ceiling. My wife filed the claim over the phone and A-1 Sewer & Drain, the contractor that was sent, was top-notch. They were very communicative. Everything is fixed and works right. There are no more leaks, and I have hot water again. I'm very satisfied with American Home Shield.

When my AC unit wasn’t working, I filed a claim to American Home Shield and I did it online. The contractor that came out answered all my questions. However, my AC still cuts off like it was doing and it just comes on when it wants to. The contractor didn’t do any electrical and I just haven't called AHS about it. Nonetheless, I had a good experience with American Home Shield.

The dishwasher would not drain, so I put in a claim over the phone and the technician came out the next day. Brian was very good. He was very polite and very thorough. This was our second time to call American Home Shield for the same problem. During the first time, Brian came out very timely and he thought he fixed it and then it didn’t, but it was a different problem. It's all fine now.

Our garage door broke so I went online and made a service request with American Home Shield. That was very easy to do. The contractor was great. He let us know he was coming earlier and asked us if it was okay. Everything went well and our garage door has been working perfectly.

We're really happy with Price Right Plumbing & Drain Cleaning. The hot water heater went out and they came out quickly and did the job.

I've been with American Home Shield for almost 10 years now and they have kept their word and have great service. Every time I call, I get results really quick. With my recent claim, the AC compressor failed so I filed it online and American Home Shield got back in touch with me in 30 minutes with the name of the company. The company called me the next day since it was after hours. They were very informative and I’ve had a relationship with this company before. The AC is fine now.

The microwave was broken. We submitted a claim with AHS over the phone and our experience with their reps was good. When the tech came out, he thought that it couldn’t be repaired, so AHS replaced it. We picked out a new one and they sent it to us. The tech did everything but he left a mess and didn't clean up. He was also not on time when he came out and the excuse was he was on another call that took more time. I didn't care for him at all.

We've been with American Home Shield for a couple years now and I've recommended them several times. We had an appliance claim and the experience was fine. Our oven wouldn’t heat up and AHS couldn't get parts for it so we got a drop-in oven. Our interaction with the contractor was fine. He was professional and courteous. It’d be a lot easier though if I interacted with whoever. But my husband didn't have any complaints about it and he’s particular, so I assume everything went just fine.

We have American Home Shield on a new house we just bought. Our most recent claim regarding J’s Heating, AC and General Contractor was okay. Everything went well. Our interactions were really good. They were really well communicated both from American Home Shield and from J’s. I already referred this company to a friend.

I filed a claim to American Home Shield for a rekey. I did it by phone and my experience was very easy and fine. The locksmith came out two or three days later. He was great. He took care of what I needed and offered some advice on some other products that I was curious about.

American Home Shield had very good customer service reps when I called them for a claim. In about two days, technicians came out for the service but they did not finish the work. They had to order parts. That was last week and they haven't reached back out to me to let me know anything. Other than that, the service was good.

We had a broken dishwasher we filed a claim for with AHS and their contractor came out and fixed it promptly. He was very knowledgeable and answered questions even if they weren't related to what was going on with the actual situation, just with the general appliances. The dishwasher now works the way it should.

I just purchased a new home and I had to have all the locks rekeyed. The contractor that was sent by American Home Shield was good. He did a good job. It took him about 45 minute to an hour to finish up. He was needing to switch out three locks, and he gave me about four keys. So, on all three locks, I'm using the same key. That’s convenient.

I called American Home Shield to request for service and the rep who answered was very efficient and did a good job. A couple of days later, a service guy from Washington Electrician Service came out and found the problem immediately. He was very good and the quality of his work was very high. In the end, he was able to sort the problem out.

I filed a claim with American Home Shield for our air conditioner. They sent someone to fix it supposedly. And the next day, it broke again. Then we had to wait the whole weekend before anybody came out, and then they fixed it. They had to replace the motor. The contractor was fantastic with their professionalism and the way they kind of talked you through it. They literally was showing me what was wrong.

When the AC stopped working, I called the Home Shield number, and then I did the work order through the actual system. Then I called the customer service and they said somebody was gonna be able to come over. It was super hot in the house. It was like 101 degrees inside. Lane Services came out for service in two days. The contractor was very polite and he checked the system. It was the compressor, and then he told me, "We'll order the parts. We'll call Home Shield, and then it's probably gonna be three to four days," and it took three days. Everything's perfect now. My experience was very good. The timelines that were given to me were very accurate.

The AC system had a leak. I called AHS to submit a claim and I had a very good interaction with their rep. Then they sent out Changing Winds Heating and A/C, LLC and they were very good as well.

I called American Home Shield and spoke to a representative to submit a claim. The tech arrived a little early than the appointment time, and he had the parts and fixed it straightaway. It was a great experience.

The hose bib out front for the outdoor faucet, which is like an anti-siphon device, was leaking. 2 Sons Plumbing was great. The guy was super nice, had a good attitude, and got to work quickly. He got the work done and let me know what he did, and then headed out. There wasn’t anything to clean up too. As with AHS, we are ending our year this month. I like doing my own research and the option of picking my own contractors. AHS could improve by saying, "Here's a couple of contractors you can choose from." It didn’t seem like, for the cost, that we had that much benefit. Still, I definitely see the need and the benefit in having it if you have older appliances.

My sister has been using American Home Shield since they bought the house in ’94. She told me about them back in Colorado and we’ve been using them since 2011. Every time we buy a house, we always go with American Home Shield. There was a time when my husband wanted to try a certain company that his friend talked to him about that was way cheaper. We had one thing that we needed to get done. But it was one of those instances where the home warranty company couldn't find anyone and we had to do it ourselves then they would reimburse us. In the end, we were told that the work was not one that they had us covered for. After that one incident, we went back to American Home Shield.

The igniters in our stove top were out and when I submitted a claim online to American Home Shield, I had a couple of other appliances. The guy for the stove top came out the same day I filed the claim and AHS had to schedule the other one the following week. The contractors were able to fix half of everything. They were not able to fix the stove top and the other one didn’t see the problem exist. It didn’t replicate itself while they were there.

I would recommend American Home Shield. I filed a claim over the phone, and their representative was great. GE came out in a matter of a few days and the service they provided was good.

The switch on the washing machine door broke and when I submitted the claim to American Home Shield, I typed it on the computer then heard back from the people. The contractor was nice, punctual, polite and cleaned up after himself. He came back and fixed it, and the washing machine worked like it was supposed to.

There was a blockage in the shower and it was draining very slow. I filed a claim online to American Home Shield. It's more easy to file a claim online because I can do it at my own convenience. The technician did his job fine. The issue was resolved.

We've been protected with American Home Shield since we moved into this new house in March and they were great so far. We had trouble with the fridge then AHS sent C and R Repair. For people that don't understand appliances like myself, they were very good at the explanation of what they were doing, fabulous, understandable, and walked me through not just the fix but also what happens if the fix didn't take and what the options would be, very, very clear.

I've had two claims recently that I did right in the same week. I have one with the AC repair and one with a dryer, and I submitted the claims on the website. The AC just wasn’t cooling. I called and the contractor came out two days later to repair it. They said everything was repaired and that everything else was good but everything worked good for five days then it went out again. So I called them that following Tuesday and they came out last Thursday. It was a re-call and they said that I need a compressor.

I had a claim with American Home Shield for the AC unit and the contractor told me that my AC unit wasn't strong enough for my house and I should have a bigger unit. However, he didn't have a key to really check my air conditioner unit and we ended up calling the builder. We just got the house about five years ago and they gave us their subcontractor, who had a key to this particular air conditioning unit. All I needed was a battery and since then, everything has been good.

The compensator of the AC was out and I submitted a claim online to American Home Shield. The contractor called me the next day and they were great. It was a quick and easy job that they did and the technician was professional. Since the repair, the AC is back to normal. It was all outstanding and I would refer AHS to a friend.

My microwave wasn't working one time and I submitted a claim online to American Home Shield. They said I had to pay for service charges and they sent Wright Appliance Service & Repair. Their tech provided good service and now the microwave is better. I'm satisfied with AHS.

I called American Home Shield to file a claim for my AC unit that wasn't working. The guy they sent out said it was a capacitor so he put a new capacitor and it started working. I love my experience. I've had AHS for a little over a year and I've already told a bunch of people to get it.

I made a claim online and it was really easy because I didn't have to wait for anybody at American Home Shield to answer the phone. Woods Appliance Service called me back the next day, and then the contractor was out to my house within 15 minutes. He and his son were very professional. They kept me informed of what was going on with the refrigerator. They came out a couple of times until they figured out what was wrong. The contractor even came back on the weekend to help replace some stuff. I would use them again.

Generally, I submit my claims online to American Home Shield. It’s very easy, seamless and efficient. I had a problem with the filter for my pool and I’m disappointed that the part they replaced was not the brand that was there. The front half of the pump is beige and the motor is black. It’s not matching and the motor that was on there was a Pentair. It’s the best quality pool part that you can purchase and the last time the pump failed several years ago, I replaced it with Pentair because I did a research on it, and that’s what all the commercial pools use. When you go to all these resorts, that’s the brand that they use. It also lasted a lot longer than the original pump. I’m just wondering why it wasn’t replaced with the brand that failed. Still, in this recent claim, the contractor did a wonderful job and the quality of workmanship was very good. Overall, I’m very satisfied and I recommend AHS constantly.

I submitted a claim online to American Home Shield and the interaction with the contractor, ACE Heating and Cooling, went very well. They were very nice young men, very professional and they helped me out. It was a good experience with AHS and I’m satisfied.

I called AHS and spoke to a representative to file a claim. He was very receptive. I've had problems with AHS in the past with people being rather curt and this person was not. He showed complete courtesy and everything went smooth and quite well. The techs from Kelley Brothers were excellent too.

The outlets in a couple of rooms weren't working. I called American Home Shield's number and then it went three days until the electrician came out. He was fine, did a good job, replaced a couple breakers, and then I paid the fee. It was a good experience. Last time, it was under a water heater and AHS said, "the water heater has to be provided by a different company". The company took long to get to my house and I couldn't take that much time, so they got me a quicker one. I didn't like that and I did not save a lot of money there. Nevertheless, this time it was outstanding. So, I'm going to stay with it.

American Home Shield has been very helpful. Our dishwasher stopped working, and I called it in and they sent a repairman. Making the claim was simple and easy online. The contractor was on time and courteous. There wasn't any issue and they figured out what was wrong with it right away. They didn't have the part, they came back a week later with it and put it in, and it's been working fine since.

I spoke with a representative from American Home Shield because I was having an issue with my AC. Also, I never know my number. Their rep was positive and my claim went fine. I was set up with Greenway Home and they were good. They definitely helped to resolve my issue. I was very happy with the service and my AC has been working well.

I submitted a claim online to American Home Shield for the AC and the previous time, I was out of air conditioning upstairs for a week and a half so, that was frustrating. The contractor said they were waiting for a part but with the technology that we have these days, they should be sent overnight. I got kids and animals, and it was just miserable. In North Carolina, weather is humid and hot all the time, especially in August and July. I called AHS and asked if they could contact another company but they said no.

I had to call in a claim at American Home Shield, and what happened was another plumber came out, and this was something that followed the first plumber so then I had another problem. The first one, there was a leak and the contractor found it. But when they shut the water off, they didn't do it correctly, and it built up pressure on my water heater, which then exploded after they left. I had to file another claim because the first organization said that they had nothing to do with it because it was a different issue, because they had fixed the toilet and it was the water heater that went. I had to pay another $75, which was unfortunate. But Plumbers, Inc. was fantastic. The contractor knew what the problem was and he fixed it quickly.

An outlet in our bathroom smelled and we couldn't figure it out for the longest time. We thought it was the AC, but it turned out that one of the outlets had a fault issue somewhere in it and the fireproof materials in it were burning which caused the dead fish smell. American Home Shield sent BNM Services whose tech was fantastic. He showed up on time, took care of exactly what was needed, replaced the outlet for us, and took off. It could have started a fire so God bless them.

The lights in one room in the basement stopped working. It's a big open space and the lights on the side in different rooms were still opening except for that one area. Grosfield Electric, the contractor sent by American Home Shield, knew what to do. They looked at it, did something, and fixed it. We were very happy with them.

There was a leak from my shower and so I submitted a claim for it online. American Home Shield's website was easy to use. I also called so I could select the appropriate plumber. AHS said the contractor would call me in 24 hours, which they did. And then they made an appointment with me. Live Green Plumbing Services was excellent. They were professional. They had the booties on their feet, they were polite, and they knew what the problem was. They couldn’t fix it and that was not their fault, but they couldn’t have been nicer about it. It turned out to be a bigger problem. Still, American Home Shield saved me so much money. They are professional and polite too, and I will never ever not have a home warranty after this and never not them. I signed up for another year, and I will have it every year while I own this home.

The very first time I filed a claim to American Home Shield for this unit, I did it over the phone but the second and third time was done online when I requested another technician to come over. Their claim process was horrible. The contractor that they sent out couldn’t fix the issue from the very first visit. They had to come three times and that speaks how professional they are. Also, the communication was very bad, I had to wait a whole week for every visit. The contractors come out with different decisions that are not fixing the issue. Finally, they figured out that the drip pan needs to be replaced because it has cracked and it's leaking from there. They just didn’t want to go all the way through. It’s super easy to understand and to fix, I just don’t understand their logic. The problem is still not resolved and it’s taking three weeks now so I’m still working with the contractor. It’s the worst service ever.

The AC wasn’t turning on so I called American Home Shield. It was precise, quick, and effective with the rep I talked to. I filed the claim during the weekend and the contractor came out in three days. They fixed the AC on the same day and everything has been working good so I’m happy.

Recently the AC quit working as the thermostat wouldn't light up. I loved the contractor that was sent out by American Home Shield. They were pretty professional and courteous. Now the AC is working good.

I bought my home in June 2018. By July I was calling about the AC unit not working downstairs. The unit is 29 years old and the home came with AHS warranty. The first call I made on my own because of timing of a holiday weekend and I work out of state most of the time. The next issue came 10/15/18 and that was the furnace also 29 years old making a strange noise only part of the time. AHS sent out a company that did nothing--said they couldn't find anything wrong. Next issue 11/16/18 toilet upstairs would not flush. He got it working but it didn't work long. They sent someone out who said he thought it would be ok (put a band-aid) on it basically. Next issue was toilet stuck running causing me to have an $800.00 water bill because again I am out of town working.

Updated on 12/25/2019: I previously posted about my experience trying to have a simple leaky valve on a shower fixed by resorting to my warranty policy. The experience has been a nightmare, and after some offer of help on the part of the company, their representatives have vanished like their crooked contractor -- gone, radio silence. So, to reiterate for anyone considering buying this policy to protect, say, a new home for the first year after purchase: this warranty is worth nothing. The contractor was sent from 1.5 hrs away; he misdiagnosed the leak and went away. After a month, with new damage appearing, called back. Contractor saw and admitted mistake; saw mold damage; panicked, presumably from fear of liability, and disappeared.

I’m on my tenth day with no fridge. All AHS says is they are “So sorry”. Sorry is not gonna do it. They are still waiting on a diagnostic from the repair company. AHS says they will give a callback and I’m on the 3rd day waiting for a callback. I have to call every day to get some technician to fix my fridge. Two times a tech came out to see what the problem is and they don’t know. And now I’m home waiting on a third technician to see what the damn problem is. With the expense I spent ordering out for the past 10 days I could of bought a new fridge and regretting renewing my contract with them. DO NOT RENEW WITH THEM!

I cancelled their policy in 2015 for my house in California. They used a technicality glitch and continued with my policy. A year ago they self-issued policy for my Nevada home and charged my credit card without my permission, approval or authorization. It was so shocking to me that I thought it was a joke. But then I called them and they stated that I never cancelled my policy. As much of a lie it is, the original policy I had was on my then California home and NOT on my Nevada home. So the old policy does not in any way applies to the new home since I did not request it, I did not authorize them to use my credit card. Also, when I called their department, the guy on the phone, Richard, said "If you don't have a policy with us why do we have your account information?" Well, let me guess, because you unlawfully and fraudulently kept using it? I lost $ 2,500 through this ordeal. Please be careful with this company. They are truly unethical people.

I've had them for just under a year, I've tried to use them two different time. One on my AC unit that wasn't pumping cold air well. I put in a request and they sent a tech out. (Still have to pay 125 regardless if they do anything or not.) They then give me a quote for coolant. I called and AHS said I would have to pay out of pocket cause it wasn't covered since it wasn't a hardware issue. So I paid, it didn't fix the problem. So I put in another service request. (Again, another 125 out of pocket regardless of help or not.) THEY SENT THE SAME PERSON OUT. He said it would be a new unit to fix. I asked if this would be covered and he said to talk to AHS. I called, said they would cover 400 dollars of the 5500 the guy quoted. So this time I called my own AC tech. Came out, inspected it and said a new unit would be better, but cleaned my coils and it worked much better.

We've used AHS for two repairs in the past and it was fine. This time our water heater quit. The contractor came out promptly and said it needed to be replaced. He submitted the order to AHS and is waiting on them to respond with information on where to purchase the water heater. We've now been without hot water for 6 days and AHS has still not procured the replacement or advised the contractor. I've called AHS multiple times and all they do is read the notes from the screen. I asked them to contact their Purchasing Department to check but they say they can't do it. No one wants to take ownership to help me. They just give excuse after excuse about their process. It's been a very frustrating experience. I will update this post later when the hot water heater is finally installed and let you know exactly how many days it took AHS to resolve the issue.

American Home Shield is a waste of time and money. I purchased coverage as a first time home buyer to feel better covered in case something went wrong. After 2 years of paying for AHS, my furnace gave up on me this summer. I thought at least I am covered! That was my first mistake - having hope that AHS would do something. They sent a tech out 3 days after my furnace went out (if it was the winter this would have been unacceptable). After radio silence 1 week after the tech's visit, I called just to be told there was no report from the tech. So I called again, and again and again. Let's just say 3 weeks ago a tech came out and I still have no answer as to the fate of my furnace. DO NOT WASTE YOUR MONEY. USE ANOTHER HOME WARRANTY COMPANY. If it was the winter time my house would be ruined and I might be sick if not dead. UNACCEPTABLE CUSTOMER SERVICE AND INACTION. #trash

Imagine being without your Fridge, AC or heat for 3-4 months because AHS refused to replace a broken appliance or system, that is what is happening to us. We reported our oven broken and they called in a repair person. Unfortunately, there are no parts available to fix the oven. The repairman recommended AHS replace it per the warranty - AHS REFUSED. AHS is fabricating the parts and leaving us without our oven for 3-4 months. Is this what you want? You are better off self-insuring your work and using Home Advisor or some other service. AHS doesn't do home warranties, they may do home repair with large co-pays IF they feel like it.

We placed a service request for a leaking 42 gallon water heater. They denied the claim due to coverage. It seems that the contract changed after several years and we were not notified and the item is no longer covered. The other items requested were two dripping faucets. The service tech said that they were OK. We live in Vegas and water is precious so I had to turn off the hot side again. Buyers be aware of the contract and the small print and changes. BTW the last water heater they covered took two weeks and cost us about 800.00 in non covered expenses. I heard Amazon has a Home Warranty now.

Worst experience ever. Technician completed inspection within 3-5 min. As he was walking out of the door no inspection report was provided and when he was asked for one, he said we’ll be contacted. "Every time when our appliances were inspected we got inspection report", we replied. At this time he started raising his voice and gave us a blank service invoice. I contacted Accord Appliance and American Home Shield and was given two different inspection reports. I have asked to talk to Accord Appliance manager but was told he was unavailable but will be getting back to me shortly but never did. Attempted to contact him second time but still no response. When I contacted AHS, I was told by their associate that technicians they send are highly skilled/experienced and are able to perform appliance inspection within 5 minutes. American Home Shield is an insurance scam.

Calling in to submit my claim for a refrigerator repair was good. American Home Shield started with Sears Home Services, but they were not very good. It took them more than a month to come out for the first visit, and then a couple of weeks for the second visit. Then AHS took it away from Sears after the second visit and gave it to Travis County Appliance. They were really good, and they ended up replacing it. So, it’s a new refrigerator now. However, the process took some effort and some hassle. Also if they could have fixed it, they would have. But they did not replace it because they were nice. They replaced it because they could not fix it. Overall, I’m not super excited for AHS and super angry at them.

We’ve had problems with the air conditioner for two times. I called American Home Shield and gave them my number. It was very simple. The contractor contacted us, let us know when they were coming, and a two-hour time limit. It worked out just fine. For a company that repairs things, they were very good. This is the first time we had to use American Home Shield and they were very prompt and got us to the right people right away.

We put in a service request for our stove in the kitchen which is having some issues. A service guy from Active Appliance came out. He was less than cordial and he seemed a little abrupt like he had better places to be. It has been a month ago and the work order is still open 'cause the guy has not come back with the parts he needed to order. I messaged the lady yesterday and she said that American Home Shield was gonna reach out today.

American Home Shield's online process on claims was all right. I think it intentionally limits your ability to ask questions or communicate with anybody until you pay your $75. It’s designed that way. Do I think that’s the most user-friendly approach? No. It’s probably very efficient from a business standpoint, though. Action Plumbing was here by the next day. I have multiple leaks under the same sink. They fixed one, but the other one, they didn’t fix it because they said I didn’t report it right when I did the thing online. So, I was a little frustrated about that. I pointed out to them while they were here that the faucet was also leaking. They fixed the P-trap, but because I hadn’t marked the faucet separately, apparently, they don’t have to do anything. That’s pretty lame.

We have a rather new refrigerator and it stopped cooling. I submitted a claim online for it to American Home Shield. They sent me some text messages saying that the technician was gonna call me within 24 hours and that didn't happen. The third day after not getting a call, I called the Sears’ number. They told me that there was no service call. I then called American Home Shield and spoke with a very nice operator who put me on hold for a long time. He would check and tell me that he's working on the claim and to stay on hold. AHS apparently called Sears, and then created the service call.

We just signed the contract for a year with American Home Shield, and so far, each of the vendors, especially Jaeger Electric, has really been wonderful. We had two problems going on. One was the air conditioning and the other one was the electrical. We had both vendors come out and take a look. And we discovered that it indeed was the air conditioning that was the problem. But we did take the recommendation of the Jaeger Electric. My sister was here when they came out. With the results and from what my sister has said, we’re very pleased with them. Having American Home Shield, we are happy that we feel guarded and comfortable knowing that we have the protection.

I had a plumbing claim for my bathtub. I called my claim in and American Home Shield was very nice and reassuring, and let me know that that was something that can be handled. The claim was handled in a really fast and timely fashion. They were beyond helpful. The contractor came out within 24 hours, but they had to come back. They could only assess the job that day, and then they had to wait for American Home Shield to approve it. The repair hasn’t been completed yet, but they know everything. The guy just had to figure out what he was gonna do, how he was gonna handle it, and they got it set up on Thursday. This is the second time I’ve been with American Home Shield. I left them before because they weren’t so nice, and I got back with them and it’s a real different experience. I'd recommend them to a friend.

The AC was not blowing cold air in one of the bedrooms. I submitted a claim to American Home Shield which I did online. JTech called me to schedule an appointment. The tech came the next day and was on time. The guy was very polite. He said nothing was wrong, but my room still takes very long to get cooled. Nonetheless, it was a good experience.

The contractor American Home Shield sent out to replace the vacuum of our pool pump was great and since the repair, the pool has been good so far. However, I haven’t had a great experience with the past contractor relating to plumbing. My claim before the pool pump was for a dishwasher and I was very disappointed. It just seemed like the contractor didn’t know what they were doing and they weren’t very thorough with follow-ups. I had to call and get another person to come out. It took a month to fix my dishwasher.

The guy from Plumbing Pro Services was fantastic. He knew exactly what he was talking about. I had identified what the problem was, and he got it fixed. He was super quick and he had a lot of experience. We've had American Home Shield since we owned our home seven years ago. I'd recommend them.

In our house in Las Vegas, one of the pumps for our swimming pool had a bad leak. The seal was bad in it and the filters also needed some work. My wife took care of the claim submission with American Home Shield and it was not more than a day 'til the technician came out. He came a lot sooner than we expected. He fixed the leak quickly and he told me how to take the filters out and clean them. He also told us how to avoid the problem in the future. It was very good.

The AC kept on running but it was not giving me any air. My son called in the claim with American Home Shield and the contractor that came was very nice. They had to come back twice because of a wire that went up after the tech put the compressor in. Overall, I'd recommend American Home Shield to friends.

The warranty came with the house and when I filed a claim online, it wasn't a difficult process. American Home Shield sent out ASAP Lock & Key and they did a great job.

My spa had some plumbing leaks. I submitted a claim online to American Home Shield and Serene Pools came out the next day. I met with the technician and told him where the leaks were. He got right on it and fixed it. With AHS, it's always been professional and they've always handled the job.

We've been with American Home Shield since 2007. Our most recent claim was for our garage door that wouldn't open. I wasn't here when the contractor came out but my husband was here and he seems pleased. Everything was resolved and the garage door is doing great.

The guy from Dan’s Pro-Lock was punctual. Covered under my American Home Shield warranty are electric locks and he did them for free. That was really nice. He was quick too. He helped me figure out which keys go with what and showed me how to use my new locks. I just signed up with American Home Shield a few weeks ago so that was my first service, and the process was easy. However, I did try to submit another service request, and online, that button wasn’t showing up. I know I had to pay for that service before getting another one but after the payment had gone through, I still wasn’t able to request another service online.

The neighbor down the street uses American Home Shield and recommended them so I went with them too and have been with them for two years now. When my air conditioner stopped blowing anything, AHS tried to get somebody out here as soon as possible. But because of my daughter's asthma and it was gonna be in the upper 90s here, they went ahead and told me to use a different company from what they have listed, and that they would just reimburse me because they can't get anybody out for five days. They had me just use some outside company and I used them. They came out and said they fixed the motor blower but it still didn't work. Not even a week later, it went right back out. So, the company came back out. Each time, the guy was supposed to call before he does any work to get it approved. The first guy did. The second guy claims he did, which he never did.

I filed a claim with AHS when there was a leak under the sink at the house I'm renting out. It needed a valve change. I also filed a claim for the AC, which was not cooling and according to the guy who came, the duct was loose in the attic, so he just put them back. And there was a microwave at the same time with the appliance. Their claims reps were good. Everything was immediate and fast. I had AHS when I bought the house I'm living in. I called them regarding the garage, and they said it was not covered. But I also signed up for a new one for the house I'm living in, besides having it for the rented house, and I haven't had any issues. AHS has very, very good service.

My washer had something defective that could not be fixed. The technician sent was great. He tried everything and the replacement department got involved. It took a while to get things all straightened out, but my claim worked out fine. American Home Shield replaced my washer. We've been with them for four years and we've been pleased.

I've been with American Home Shield for a little over two years now and I just go online whenever I submit claims to them. The most recent claim I had with them was for a refrigerator repair on the evaporator motor and the contractor that they sent out was with Sears. The repair took three visits and the refrigerator is fine now. The first time the contractor came out, they had to figure out what the problem was and then they ordered the part. However, that part didn’t fix the problem when they came out the second time. After that, I didn’t call back right away because of my schedule. But as far as the contractors themselves that came out, everything was great.

My claim with SAP Home Repair Services was excellent. The technician did what he was supposed to do and there was no mess. The online claims process is very easy too. I submitted that claim to American Home Shield online and on the next day, they contacted me.

The AC was running but it wasn’t cooling. It was making a really weird noise like a helicopter. I called American Home Shield and they gave us between 7 and 12 days for the contractor to come out. Feels Good AC and Heating came out and replaced the condenser in my AC. They also did a breakaway switch and did a line filter. They were fantastic. The technician went over and above. But I had a problem with American Home Shield. We were in a 100 degree weather and no AC. But they didn’t speed up the approval process. But for what it would have cost to get the AC fixed and what I pay for my home warranty, I’m satisfied.