American Home Shield Reviews

I just bought a house and the sinks needed to be unclogged. They were slow. American Home Shield sent a contractor out and he did a great job. He was awesome. It took a week before he was able to come out but that was only because I had to work the visit around my schedule. The sinks have been great.

The contractors of AHS were great. My air conditioner broke on a Sunday and they came out Tuesday morning. They had to replace the motor for the fan, and they did it right there in an hour. The ac is now doing great.

I made an online claim for two different things, one was plumbing and one was electrical. We called the contractor on a Thursday, and one came on the following Monday, the other one the following Tuesday. They did a good job and were very professional. They had to send for further work that needed to be done, but everything's doing good.

I called the contractor first to give them a courtesy call that the air conditioner was not working, and then I called American Home Shield. I spoke to someone there, and they put the order back in. The rep took care of everything. She answered every question because it was my first time having something fixed, but didn't really get fixed. She told me she was gonna send something back to Air Link to let them know the issue wasn’t resolved. Then Air Link called me as soon as they got a chance to let me know they got the submission and my voicemail and was gonna take care. I let them know I was out of town, and they told me as soon as I got back in town, just to give them a call so they can send somebody out to take care of it. So far, everything is good because they came back out the second time to relook at the issue. I recommended American Home Shield to my family.

I have a very large old house that's about 10 years of age and things go out every once in a while. I have a pool and I have two units for my air conditioner. I've used American Home Shield a number of times. I've never really been disappointed. I have recommended them too. I prefer to call them when I have a claim. Their reps are very helpful and brief which I appreciate.

Submitting a claim to American Home Shield is always great. I made several claims from them in the last couple of months because I got in the house, and it seem like everything fell apart. Recently, I filed for a plumbing issue. The representative I spoke with was very kind and professional, and the contractor was good too. They were able to fix it.

American Home Shield has been very helpful but then their contractors are slow. I've had claims when everything goes smoothly. I prefer submitting claims online and usually, the transaction is pretty smooth from getting someone to call me to setting up the appointment. The issue is the process after that. Once it's in the contractor's hands, I'm left on my own.

The first gentleman who was supposed to come out here was from Diaz Brothers. He called me and asked me to give him the make, the model and the serial number on both the refrigerator and the dishwasher. He said that he was gonna see if he had the part for it. If not, he was gonna have to order it. But he never called me back. So I had to call him the next day. He said that he didn't have the part and that he was gonna have to order it. But after 10 days, I didn't get any response, not even a courtesy phone call to let me know he had ordered the part and whether it was gonna get here within a certain time.

I have a water heater tank and it has a lit flame. All the time, it was turning off. In the morning, when you want to take a shower, it’s not heating so you got cold water. It was completely broken. So, each time, I have to restart this lit flame. I submitted a claim to American Home Shield and did it through the website. It was well organized, very precise and convenient. When you submit your application, you would immediately get a phone call from the contractors. That was the second time but the first time, I had a problem with the air conditioning and the same happened. So, I put in my application and the next day the contractor reached out. Those guys were really good. They came and immediately detected the issue, and they offered the resolution. Within two or three days, it was fixed. It’s working perfectly right now. AHS is awesome and I love them. They select the best contractors.

American Home Shield recently and everything about it was super easy and good. I filed a service request online and AHS got right back to me really, really fast. The next day, somebody called me and made an appointment. And the tech from Reliable Heating & Cooling was out that day and the AC has been working good ever since.

The interaction with the contractor was good and after trying to fix it several times, it was determined that it could not be fixed. So, I got word from American Home Shield that it was being replaced. The claim was submitted by the vendor that was trying to fix it, and the side-by-side refrigerator has been installed and working fine.

My recent claim with AHS was great. It was the dishwasher. I submitted that claim online and the process was easy. Majestic Appliance Service came out and did a great job. This was the third time I used the contract I have. And the first time was great, the second time I had an issue because I have a garbage disposal that stopped working, and that was a really bad experience because the guy came and he said, "These stop working, they burn out. I'll be back in 24 hours or 48 hours with a replacement." But he never came back out.

Our house is older so I've been making a lot of claims at American Home Shield, so I'm very familiar with the system. I had an issue a couple of years ago with the dryer taking three weeks to get fixed. Recently, I had a claim which turned out to be two separate issues, and Rapp's Heating and AC was out the next day. The tech came in the timeframe that he said he was gonna be here, he fixed the issue and he was gone. He was very friendly and he cleaned up after himself. He also explained to me what was wrong. They've been here a few times and I've been happy with them every time they've come out.

Blizzard Air came out the next day after I submitted a claim to American Home Shield. Our claim went awesomely. I did it online because the air conditioner went out when AHS was closed. I put in the claim on a Sunday, and they called the next morning, and the contractor came out shortly after that. The representative from AHS was very good. He was very educational. I had questions and he helped answer them. I need to talk to somebody soon because we are building a house and I'm gonna need Home Shield on that. We use them for our rental house.

My most recent claim was with an electrical service contractor, Electrical Service Pros, and they're one of the only contractors that I've had a good experience with. The tech's name was Alonzo and they did a great job. But my experience with American Home Shield as a whole has been very bad. I've had contractors come to the house to tell me they have to charge me outside of American Home Shield for something then if it still doesn't work, they would come fix it. Then they tell American Home Shield that they don't work on whatever they were working on. So it's been extremely predatory. All in all, I would say that the warranty is a scam.

When we had something wrong with our AC, my daughter called American Home Shield and they set up an appointment. The person who came was very good. It was bloody hot and we were without AC for three days, so that was good. I'm 86 so when you're old, that's a little longer to be without the AC. However, last year we had a problem with AHS. We have an AC upstairs too which is still not working. The contractor came in and they said it was a $1,500 charge. It really shocked me a little bit. I thought the whole idea for AHS is that you are protected for that. And I was really upset with that. I would not recommend AHS to anybody.

We bought a new house and we had everything rekeyed by Rescue Me Locksmith. Everything was fine.

We had a bathtub leak in my daughter’s bedroom. It was leaking through the garage ceiling. I filed a claim with American Home Shield online on a Friday and it was easy. They said the contractor would come out 24 hours, but it was on a weekend. I got a text that Saturday, but I had to call them back first thing Monday morning to schedule. The contractor from Drain Masters came out Tuesday, and was able to fix it and cut through the sheetrock. He replaced a faulty nut that attaches the drain to the pipe. And then, there’s a follow-up appointment coming next week to finish the sheetrock. American Home Shield has been excellent.

I called AHS to submit a claim and the process went very well. The reps were very businesslike and they got back to me within hours. I appreciate everything that the reps and the repairman did.

I called and spoke with an American Home Shield representative about my plumbing issue. I had a problem talking to her. She was foreign and I could not have her understand what I was talking about. But we got it resolved. American Home Shield sent out Lubbock A-1 Plumbing and their guy was on time. He did a fantastic job and I would recommend him.

It’s easy to go in and say something’s wrong but getting a quality contractor to actually come out and do it is a different story. Our garage door spring broke and Flash Garage Door Service was done in one visit. They were one of the best ones we’ve had so far. Just super. One thing AHS added recently is the ability to at least choose the contractor. More of that would be good, to have some choices there instead of being forced to let them arrange whoever they want.

I've used American Home Shield for many years and it has always been a positive experience. I recommend them all the time. When the pump motor was going, I submitted a claim online and it was a very simple process. The contractor, Finkel & Davino Pool & Spa, was very professional and I had no problems with them. They resolved the issue within 48 hours.

My refrigerator was leaking and it went on for about a week 'cause at first I thought somebody had just spilled something. It happened again and that's when I called American Home Shield. They got someone scheduled by the next day, which was quick. The tech had to come back and they had to order a part, but he was very nice. They're still waiting on the part, but he did a temporary fix and I was satisfied.

I’m very pleased with American Home Shield. It's a very good product to have. We bought our house back in spring and AHS came with it. We’ll probably renew when it comes time for that next year. AHS is very much worth it. It would’ve paid for itself in just the one call we had. Our ice maker wasn’t working and that took two different service visits. The contractor came out the first time and my ice maker was working intermittently. They replaced the unit but it didn’t work at all. The guys said it would take 24 to 48 hours for the unit to get cold and do all the things it needed to do. But the ice maker never made any ice.

Some American Home Shield reps are very good. Some of them I can barely understand. Some usually don’t get what the problem is. It’s a mixed bag. When 1st American Plumbing came, there was nothing much to be done. All we needed to do was push a button. It was battery-operated, but I had no idea. No one ever told me about it when they installed the brand new water heater a couple of years ago, or it wasn’t in that even. It was just a fluke. It was a waste of time and money.

I submitted a claim over the phone to American Home Shield and the rep was excellent. I was impressed with the responsiveness and clarity of instruction. Also, they were prompt in their scheduling with the vendor and the contractor came out the next morning. He was very clear and I was able to ask a lot of questions and have it explained to me logically. Since then, things have been good. I highly recommend AHS.

Thus far, I've had a great experience with American Home Shield. However, I had a problem with them recently. I have Pinch a Penny take care of my pool every week, scrub it, take care of the water and make sure it’s balanced. They also check for calcium which only forms when water has been in a pool and no rain or fresh water has been in there. Every once in a while, we pump out four inches of water when we don't get rain. That alleviates the calcium buildup. However, Pinch a Penny dropped American Home Shield since they were approached by district supervisors to make up excuses not to cover claims. Pinch a Penny used to sell AHS and it was very alarming for me to hear that. There are a couple of companies out there that have told me this as well.

I submitted a claim online and the rep got back to me within hours. There was a blown capacitor on the AC condenser. W.L. Brady Corp. called and scheduled an appointment. The gentleman that came was very professional and friendly. He identified the problem within 10 seconds. He called for the part, and came back the next day to replace it and the AC was fixed. It was a good, professional service.

I called AHS to file my claims and the reps I talked to were good. One of the claims was for my washing machine and I dealt with a vendor called 7-H. They came out and one of the techs forgot to connect the water hose. It flooded half of my house. All my carpets had been wet then they had to put holes in my sheetrock and ventilation. So, the tech had to turn it on to their insurance company. They finally came out, did a guesstimate, and they're gonna get back with us on fixing our home. They were the ones that checked the stove out as well and the tech said that it was the breaker. But when the rep from Kelley Brothers tech came, he said it wasn’t the breaker. That prolonged me another week for somebody to get here and when they came back out, they acknowledged that it is the breaker. But all in all, I've been waiting for almost a month to get the stove fixed and going out to eat can be very costly.

We call and speak to someone at American Home Shield when we submit our claims. When Fast Response Heating and Cooling fixed the air conditioner, it went perfectly fine. We had a problem with PlumbRight though. They came over. They were supposed to fix the leak that we had under the bathroom that was going into the crawlspace, and also the one in the kitchen that was under the sink. The one in the kitchen was fixed properly, but the one in the bathroom was not. When I called another company to have a vapor shield under the house, they said the leak wasn't fixed. Now, there was a huge wet spot down there. We paid them for the service, so we need them to come back out and do it again. Therell has called twice and spoke with PlumbRight, and they're supposed to be calling me back but I haven't got a call again.

I filed a claim for my smoke detector as it was not working properly. It was going off, not going off, then it would go off constantly. It had to be replaced. Our agent over the phone was very helpful. They are always nice. The contractor from City First Electric called and said he could come by, which was great. So, it was all very good. He did everything for us and he was really nice. The device has been functioning perfectly since the repair. I was very satisfied. I'm always happy with American Home Shield. We've had them all the time and they have been very good.

I called American Home Shield to submit a claim and it went very smoothly. The rep told me that the contractor would be out in about one to two days. The technician came and he replaced the plug inside the tank that you open up to flush. The service was real good. When I asked a question, he answered it. He's been here before for another problem I had in the kitchen. We didn't have any problems with him at all. We've had American Home Shield for 10 years and I'm quite happy with it. I'd recommend them.

My recent claim had something to do with the air conditioner leaking, and I submitted it over the phone. On Time called at 7:00 in the morning to say that they would be out between 12:00 and 4:00, and they got here at 1:00, so it was fine. They also called before they came. They were friendly and they got the work done quickly, which I liked. They didn't waste time. I’d recommend American Home Shield.

Excellence Air was the contractor that American Home Shield sent out after I made a claim for my air conditioner. The contractor was great and I was impressed with everything. They showed up when they said they would and we had a very good conversation. They got right to work and they knew what they were doing. They did a good evaluation, were able to nail down the problems and get the part to fix it. It took a couple of attempts but they got it done and that was what mattered to me. Our air conditioner has been excellent since then.

This is the worst company to deal with! They have sent their 3rd party plumbing & air conditioning company come to our home to repair our central air conditioner NINE TIMES and it is still not working!! The company has replace; the switch, coils, compressor, Freon, connector, de-humidifier hose & the fan and one of the visits was to test the air coming from the unit!!

It took me a month to get my air fixed in 100 degree plus weather. Customer service was a nightmare. I was treated rudely and when I asked for a supervisor or manager I was hung up on. I was hung up on at least once a day and I called every day for a month. Sometimes twice a day. I have written three letters and emailed Rex Tibbens. Below is my situation.

I make I claim of my central A/C unit on a Sunday. Today it’s Saturday and we are waiting for the approve of the claim. I have 4 kids at my house, we are waiting for the response. I going to do another reviews when this finish. I hope my next review of AHS going to be positive but for now we still waiting.

American Home Shield sent a contractor from Integrity Plumbing Service. Our septic pump quit running and they had to put a new one in, but then it ran up because it's in the basement and then it’s right above my bedroom. And then he didn't put the insulation back up there, so it sounded like it was coming through the house. But he came back out and fixed it. He was really nice. AHS has been fine.

I had a leaky pipe that was inside the inner wall. It was leaking in the basement and it was actually coming from a pipe on the first floor. I called in a claim to American Home Shield and everything was very good when I talked to the claims rep. I put the claim on a Thursday and the contractor was here on Monday. I also had a very good interaction with them.

Pop-A-Lock of Virginia came out to rekey my lock. I filed my claim online and American Home Shield's website was pretty intuitive and easy to navigate. I received a text saying to expect to be in contact with the contractor or service within 24 hours. And then I received a follow-up email shortly thereafter saying if I would rather call the contractor before he contacts me. He called me, and his service was great.

The pipes were leaking in the pool pump area and when I called AHS, they told me that there would be somebody coming out. The contractor didn’t call me back, so I had to call AHS back. Right there and then, when I was on the phone with them, they called and said, “Someone’s gonna give you a call in a few minutes.” We hung up and then the contractor called me. They said they’d be here, and they came and fixed the problem. The contractor that came in knew what he was doing, told me what was wrong with it, told me what he was gonna do and took care of it. Everything is working just fine and I’m completely satisfied at this point.

We had AHS on my husband's mom's house. She passed away and we just transferred it to our house. We've had it for seven years now, or more, and our experience has always been good. My husband called AHS for a water heater claim and his interaction with the contractor that AHS sent out was good. They brought everything they needed to fix it and got the okay from AHS, and he fixed the issue right then. Everything is working good now.

I submitted a claim to AHS for my central air conditioning unit that wasn't blowing out cold air. Doing that online was pretty easy. There's a follow-up email that says the contractor has been assigned. It gives you a name and telephone number. That email is set to expire however and it disappears. Thereafter, finding that number if I ever need to is a little difficult. When the contractor for the AC came, he found that there are a lot of problems with it. The compressor went and the coil went too. AHS is gonna replace the whole unit now. The new one has been ordered but we've been waiting close to a month for it. It's been a little uncomfortable in our home. Still, the reps whom I've spoken to have been very nice. I've had a very positive experience with AHS.

American Home Shield sent On Time Plumbing for our plumbing issues in the restroom. The contractor came on time which was good. He was nice too. Everything was fine.

The coils on the dryer needed to be replaced. It wasn’t heating. I called American Home Shield and my experience in submitting the claim was very good. Everything worked well. The contractor left a mess on the floor from his shoes and my husband had to clean it up, but he was very nice, personable and efficient. American Home Shield also sent a contractor who fixed the air conditioner pretty promptly though it wasn’t as prompt as I like ‘cause I was dying in heat.

Claim submission for my air conditioner through a representative was fine. Then the contractor came on time and did the job. However, American Home Shield still has some disagreements on the coverage, like some of them called me to talk about my coverage. They don't have it down properly. My guest house is covered, but they don't show that it is.

The pump had to be cleaned out and I submitted the claim on the phone. That went fine and their customer service was good. My experience with Watertight Pools was very good as well. They were here and they fixed the pump pretty quickly then they were gone. I've been with American Home Shield for two months now. I chose them because the other company’s process to enroll was more difficult.

The water heater pilot light went out and I wasn’t home, and my wife and kids didn’t know how to fix it. We called American Home Shield and the guy came out the next day. He lit up the pilot light and he was gone. It now works fine. We have hot water. We’re happy as clams.

So far, things have been good with American Home Shield. I submitted a claim for a GE profile refrigerator that wasn't cooling properly. It was staying at about 10 to 15 degrees higher than it was set at. AHS sent a contractor who then came back a week later as they had to order parts. They had parts directly shipped to my location and their tech came back the following Thursday. He replaced all the parts and the repair went just fine. I've been very pleased with all of the actions of American Home Shield thus far.

The fan motor burned up on our AC. I was very impressed with Cutting Edge Total Comfort. It was quite warm at the time. The unit that we have is a Trane unit and the parts are not that easily accessible. This happened to be a two-speed fan that needed to be replaced, and they replaced it with a one-speed fan just for two days in order to get the two-speed fan. I thought that was awfully nice because they could have easily said that, "We can't fix it. You'll have to wait for the two days or three days or whatever it'll cost the other one to come in." Their work was very professional, and I was very happy with it.

The instant hot needed to be replaced and American Home Shield had Cloggmasters work on it. They were professional and cleaned up after themselves. It was great.

I had a front porch light that wasn’t working and I had a porch outlet that wasn’t even wired. I called American Home Shield and spoke to a representative, then the two guys from Brett Short Circuits came on time and they were very nice and professional. The front porch light ended up not being even connected.

We've had good experience every time we've had to do a claim with American Home Shield. When the fan went out on the air conditioner, I went online and submitted a claim to American Home Shield. The technician was very good. He got our parts fast, and he did good. The air conditioner is working fine.

Our dryer wasn't working and I filed my service request claim over the phone at American Home Shield. I was impressed by the professionalism of the contractor from Jimino’s. He was able to identify the problem and fix it.

American Home Shield's online process of submitting a claim was easy. They sent Advanced Home to come out for service, and they were good. I have a rough schedule, and they were fine. They just didn't have the part that I needed, so we had to wait a week. But they were right on and everything is going good since the repair was completed.

I had a light switch in my ceiling fan that went bad, and I made a claim at American Home Shield online which was pretty user-friendly. The expectation for a contractor was within 24 to 48 hours, and they met it. The contractor fixed the light switch in front of me. They carried the part that was needed with them, and when they came, they replaced the part. The experience was excellent.

The door springs in the garage door literally broke at once, and I saw afterwards that they were rusty. Surprisingly, one door apparently put a lot of load on the other one and the other one broke, too. The garage door was down, so in the morning when I went to open it, I couldn’t open the door. The car got stuck there and I was in a desperate situation.

Our main air condition unit fan motor stopped working so I submitted a claim with American Home Shield over the phone. They had to get with Rescue Your Air first, and I got an email within the day from Rescue Your Air about when the day and the approximate time they would be here. They were great. Jason was professional and explained exactly what the problem was. I’d highly recommend him. They had to order a part and when the part came in, the next day they came in and took out the old, broken motor and installed the new motor. It's perfect.

We had issues with the water heater and we called American the day after we found out about it. Their representatives were very helpful and polite and the contractor came out really soon. He was very knowledgeable and courteous. He had to order a part and we just installed the part ourselves. It was easy to do. The water heater has been fine, so far.

I needed my locks changed for I just moved in. I called American Home Shield, then they sent out a tech from Whitfield’s Lock & Key who was very nice and courteous.

The faucet in the bathroom tub wasn’t working and then, the garbage disposal had a crack in it. I submitted a claim online to American Home Shield and the plumber came out. He fixed everything and was in and out. He was clean and tidy, on time and timely, and was professional. Since then, everything has been great. So far, my experience with AHS has been awesome and perfect. If I had to make another claim, it will be super easy. They’re all so good.

The contractor provided excellent service when they re-keyed all my locks and they’re all to the same key. I had to pay extra for some extra locks, so I paid ahead and did 12 locks. It was awesome service and the technician was really good. He even went beyond what he was supposed to do to make sure all the deadbolts had the holes he put on. He said that he would make everything secured as he could like it was his home and he definitely did that. Everything went really good with that one and when I was calling it in, it went smoothly. In our last house, the warranty company didn’t have that re-key service. So, I was really excited about being offered that because I didn’t even know they have that stuff till we got this warranty. So, that was impressive and I was very satisfied.

We've been carrying AHS for about a year now and when I submit a claim, I do it online. I love navigating through their website. I have absolutely no problems. It's been easy to navigate and speak to somebody. All of our concerns and questions have always been answered. Within 24 hours, of submitting a claim, the contractors normally call to schedule. We've had contractors several times and we loved them.

Everything went well with my claim with AHS. I filed a claim over the weekend online and they got back to me the next day. The contractor got here right when they were scheduled to, were here maybe 25 minutes, got the whole thing fixed and taken care of. They were also very friendly.

The AC stopped working, so I called up American Home Shield and made a claim. So, they sent an AC guy out and he said that it was an electrical issue and not our AC. But it was like he wanted to hurry up and get over the phone to the next person that he was seeing. But I understood him. He was a little bit above his head. But I was really tense at that point. When I called American Home Shield to schedule the electrical guy to come out, the lady felt my tension that I had in my voice. She told me to sit by my phone, and that there would be somebody calling me and set up an appointment to meet me.

Making a request for service online with American Home Shield was easy to do and the contractor from Precision Doors, Jason, arrived on time. He looked at my garage door and told me that the rail was bent. I got a phone call from American Home Shield and they told me that it wasn’t covered under the warranty, so he gave me some choices as to how I could have it repaired and different levels of service. I chose to have the rail repaired and he greased up the chain and changed out the little wheels that run through it when it gets lifted. It was a good experience.

We had a water heater replacement and the experience was good when I submitted my claim online. After submitting it, I got a call from the contractor. The technicians did well and since the repair, everything has been looking good. The water heater is better than our previous equipment and it has been working great. We’ve had the contractors out a few times and the technicians are very good. They do a great job. However, we had a horrible experience with the service when we had our oven fixed. The owner of the company was very rude to me and my wife.

I made a claim to American Home Shield over the phone, and their reps were very helpful. On the initial call, the contractor came out within three days. Then with the first time not being resolved, they had to come back again weeks later, and that one responded within about three days from our contact. They had to order a new unit for outside and the whole coil unit on the inside. They came a week and a half after that visit, and then, it was resolved because they replaced everything they had to replace. Everything is working great.

Our most recent claim with American Home Shield where Twin Rivers Heating and Air Conditioning came out was excellent. I would highly recommend them. Tony is very professional. When I submit my claims with AHS, I speak to a representative. Their system is not online-friendly for me. For some reason, I’m having issues with getting them to get mine set up. Every time I call, I get an international person. AHS doesn’t do that and they say, “Well, I’m gonna send you to tech support.” They send me to tech support and it’s an international person back again, and I can’t get it set up online for me, so I have no other choice but to call them. If you ask for an agent in the United States, they should be able to get one. The agents' language is good, but when it comes down to extra communication, they don’t have that communication skills. And I don’t have their language skills, so that’s a problem.

Hall's Plumbing, the contractor, told me that my furnace down the basement had been sitting in water for such a long time, and I did not know that it was. So, I need a new water heater. They indicated that they need to come back out and bring me a new water heater in. The technician who first came out, however, was supposed to order a part to redo the upstairs air conditioner, and he never came back and called back. Nevertheless, my recent claim with American Home Shield went good.

The rubber piece of the bolt that connects the bowl to the actual tank rusted out so there was water all through the floor of my bathroom and I called American Home Shield immediately. They were able to take care of it pretty quickly. They said that the contractor would give me a call, and they actually did that evening. They said that they would come out the very next day, and they were out there. They called again that morning just to make sure that I was gonna be home. They also called me an hour before when they were on their way over and then, they fixed the toilet quickly and they were gone. They were in and out of the house within 45 minutes.

I called American Home Shield three or four times for the same leakage issue at my rental property. Each time, somebody would start talking to me and the line would go off. They never call back and I just kept calling and calling. Initially, the two people I spoke to kept going back and forth. They didn't actually say what the issue was. They didn't diagnose and they were not patient enough to look and see. There was the AC tech, and then there was a plumber from JED. The first guy came because my issue was supposedly an AC problem. But then, the AC guy said it was a plumbing problem.

My air conditioning unit had stopped working. I submitted a claim online with American Home Shield and their website was very easy to navigate through. I'm very pleased with it. The contractor came out, checked the unit, and fixed it. They were awesome. I would definitely use them again if given the opportunity. They were very professional, very quick, and timely. The air conditioning is working great. American Home Shield is excellent to work with. I renewed my contract with them because I'm very pleased with how they’ve been taking care of me and the services and product they offered.

I submitted a claim to American Home Shield online and the process was nice. The contractor came the next day and they were good. They said some pipe was clogged so they blew it out and we shouldn’t have any other issue. But we’re still having the same issue. So far, we’re trying to get a hold of them again to come back out. We’ve called a couple of times. In fact, we just called yesterday.

I called American Home Shield to fix a garage door. Everything was done reasonably and in order. They told me how much it would cost upfront, and it was $75 per service call. I got somebody out immediately. The tech came out the very next day. He was very good, quick, and respectful. He told me what he was doing.

American Home Shield always does a great job. It's pretty easy to submit claims with them. I just go online and then they'll call. The contractor they sent out from All American Services was great. He came right out and fixed the problem on our AC. Everything is fine since the service.

I am a realtor, American home shield came to my old company every month to promote how good they are and I believed them. Even after I moved to another company, I still recommended american home shield to my buyers and have them for my new home as well. Our AC stopped working today, we called AHS, they told us they do not send contractors on weekends... On a day it is 110 F outside and rising swiftly inside to unbearable conditions, we must wait until 3-6 pm Monday- three full days from now for the AC company to evaluate the problem. It could be days after for the repair to be made.

The person who handled the claim Stacy ** was very professional and pleasant to deal with. I am awaiting a check for reimbursement for the purchase of the microwave and as soon as I receive that I will be 100% satisfied. My confidence in AHS is restored.

Warranty basically covers nothing. There is always something in fine print that says it won't be covered. Had this warranty for over a year and called for service 3 times, none of which were covered. After you cancel, doesn't matter how long you've been with them, they tack on a big cancellation fee no matter what. STAY AWAY FOR YOUR OWN GOOD and FIND A REAL HOME WARRANTY COMPANY!

I haven't missed a single payment since I started with AHS. My refrigerator stopped cooling without warning so I immediately contact AHS. I'm initially told by AHS rep it will be 6 to 10 days before someone will come out to look. I tell the rep that is unacceptable. They defer to their dispatch team to get someone to come out the next day. That company never called me to schedule appointment. So I called them and they tell me, "Oh we won't be able to come out sometime next week."

I paid premiums for years and was quick to recommend them to home buyers. I will NEVER do that again! Their customer service is the WORST I’ve ever experienced, and their whole end game is to get you to finally give up and pay for the issue yourself. They block you from posting anything negative, and I’ll bet that THIS bad review will never be seen either. RUN AWAY FROM THIS SHAM OF A COMPANY!

We live in TX. We are going one month without AC. We have degrees of 103 and higher, inside it's 92-96. I have medical conditions. We have been lied to every day that we call, and messages on Messenger. They delivered a part to Colorado that said it was ours, it is not. Asked to speak to a supervisor and was denied, have recordings of a call that will make you scratch your head. We have been a loyal customer for 20 years. No one can help us. This company deserves to be shut down. I have been sick to my stomach and major headaches. This is so wrong that they would treat people like this. Every phone call that we make, they say something different. So frustrating.

They wanted me to pay more than 1,500 out of pock for freon and they would pay for the compressor. Plus in 6 months I could never get freon and if the system broke after 6 months the unit would have to be replaced. I got unit replaced for 1800 all out of pocket RUN FROM THEM!

First tech was on the phone 3 plus hours getting instructions on how to rewire around a short. No short was ever determined. I told him I want the shorted component replaced, if there was one, not wired out of the system so he removed all the 5 or more extra wires he put in to circumvent the problem. Let me backtrack a bit. My ac system only blew warm air and I noticed the condenser outside was not functional. That was the nature of my service call. When tech arrived first words were, “Have you paid for the service call?” Of course I did that is why you are here. He checked the heater and it functioned well. He checked the ac and only the inside blower came on and the outside condenser still not functional.

I had to give it a star to share my horrible experience. But, it deserves no star because customer service is horrible and service people are incompetent!!! I placed my initial service call for my washer/dryer back in March. We are now a couple days shy of entering the month of September, so almost 6-months later, 8 or 9 service visits from 4 different service technicians, and several calls (including speaking with a couple of supervisors) my washer has been completely out for about 2 months. And dryer is still not completely drying. Finally, a technician with some sense came out and recommended for a replacement because the repair/replacement of the part that is needed would be more costly than a repair.

Our refrigerator was not cooling so I made a service claim to American Home Shield and it was great. They were very prompt. Embassy Service Group was sent out and they were awesome. They were very fast and efficient. They did the job in a timely manner which was all I could ask for. The service was great and I'd recommend them highly. Our refrigerator is nice and cold now.

The ice maker broke, and I had a water leak. American Home Shield sent out a guy from Whirlpool. The tech went right to work and he figured out what the problem was. I took his information and he left. He said he would be back after to get the parts. Whirlpool was back within the week and fixed the problem. Everything has been working fine. I like American Home Shield. I was with another warranty company that I wasn’t happy with for about 12 years. I switched to American Home Shield about a year and a half ago, and I’ve been happy ever since.

My dishwasher's motor was being loud. I submitted a claim online to American Home Shield and had an easy experience. The tech repaired everything fast and it has been excellent since the repair. Overall, I've had a good experience with AHS.

When the AC wasn't working, the gentleman that was sent out arrived here within the scheduled time. He was very nice. He explained what was wrong, and he fixed the issue. He had to change something in the unit, so the fan could start revolving again. He showed me what he changed. And then he gave me my receipt and left. I've called American Home Shield a couple of times for different reasons. But sometimes, they make you wait for the technician to come out.

I had a recent claim with American Home Shield and everything went fine with Grady's Air Conditioning & Heating Services. It was a very quick service. The technician knew what he was doing and was in and out in 30 minutes. So, everything went pretty smoothly. I did the claim online which was very easy to do.

The oven I had ran the self-clean mode, and it stopped working after that. And so, the door was locked and couldn't open, and none of the buttons worked. I did the claim online and I expected to hear from American Home Shield within 24 hours to make an appointment, and they called. They were very responsive and answered any questions I had. Science Appliance came out, pulled the oven and repaired it for me. The oven is working now and it's perfect. Now I can cook in my oven.

The freezer stopped cooling intermittently and I called American Home Shield. They have always been responsive, and the people they sent out were fabulous, professional and courteous. They had to order the part but they diagnosed the problem quickly. I have no complaints.

It was super easy to submit an online claim with American Home Shield for my washing machine. They sent out Sears and they were on time and professional. They were able to solve the issue and everything was good. I would use them again. I've been with AHS for two years and it has been pretty straightforward and easy with them.

I had a leaking pipe. I went online to file a claim with AHS and it was easier than doing it over the phone because if you try to call, you can’t ever get through. And when you do call, they can’t even help you, so you have to do it online. As soon as AHS assigned my claim to Patriot Plumbing & Heating, I called them and they came that afternoon. The repair went great.

American Home Shield is wonderful. We called them and said we have electrical outage due to a storm, and they weren’t sure that it was gonna be covered. Because my husband is disabled, an urgent was put through and Copher’s Quality Homes’ electrician came the next day. The electrician was gonna come the following week, but when we said, “Jeez, my husband is disabled, he has a heart condition, we have no electric, the heat, he's having a hard time,” they came the next day. That was good. And then, the tech said he put it through AHS, but they denied the claim because they said it was storm damage. So, we had to go through our own insurance company.

The refrigerator started making noise when the icemaker was making cubes and it was making shaved ice instead. Everything was coming out really crushed. I submitted a claim to American Home Shield over the phone and their reps were great. I had called a few times, and they’ve always been very efficient. The contractor that they sent out fixed the refrigerator and it is now working fine, and I’m very happy with them. Apparently, when the icemaker got emptied out and I put it back in, there were some solenoid that gets stuck if you don’t put it in quite right. Overall, AHS has always been really nice, and they get people out here right away. They call and the experience was all really good, absolutely.

I had an issue with my air conditioning unit and AHS told me that they weren't gonna cover it. They said that it’s a pre-existing condition. But I was paying my money and when it come down to this, they didn't do anything that they said they were gonna get done. They had somebody come to check it out and I had to pay for that somebody to come out. The tech did what he needed to do but when it came down to AHS taking care of their part of the business, they didn’t have any business and I’m very dissatisfied.

We filed three claims online on the same day, one of which was for our GE Profile gas burner stove and GE Profile side-by-side refrigerator. The guy from Authorized Services said that it wasn’t the compressor, which was what we thought it was, and that it was just the controllers. So, we had to order one simple part and they were able to get that in the same day. They were able to fix it very quickly. Even if I had to pay out-of-pocket, without American Home Shield, I could go to Authorized Services.

I called American Home Shield and spoke to a representative to submit a claim. Overall, the contractors have always been great. So I love them. American Home Shield has been great as well. I have a warranty on a rental property and I'm thinking about switching that over to American Home Shield when that expires.

I was very pleased with the company AHS sent out. Our experience with the company went very well. The contractor was great. He came in. He was very informative and he did work very hard until the problem was solved. I was very content with the job that they performed. It was very easy to submit a claim to AHS online as well. I was surprised at how efficient it was ‘cause I kinda worried as I was doing it, I thought, “Oh, my goodness. This might not even work.” Lo and behold, it did work. I’m kind of old school and I would rather do these things in person, but I know it’s impossible. I get leery when I have to do something online. I was very pleased that it worked so efficiently. I’m very satisfied and I have recommended AHS to another person that asked me about it. They were looking into purchasing coverage that way and I did recommend American Home Shield to them.

The only issue I have with American Home Shield is that if you call American Home Shield to schedule an appointment on the phone to report an issue and get the service, it takes you forever to speak to a representative. I have hung on the phone for as long as an hour. I know now never to call at the beginning of the week. I don't have the time to come and hang on the phone and the only reason why I called was because there was something I couldn't do online. I wish they would allow us online to speak to a representative. You can only submit a claim, or not submit a claim and call. If I have an issue where I couldn't submit it online, I would like to speak to a representative to communicate through messaging and you couldn't. So, that's something that they can make on their website.

I will recommend American Home Shield. I filed a claim for the AC and everything went fine. I just had to wait two weeks before they found a motor. What happened was that a motor on my air conditioning unit went out. I called American Home Shield on a Monday and that Wednesday, they sent someone out from Legum’s Heating & Cooling. The technician, John, was very awesome. He came, found the problem and told me everything that was going on.

We noticed we had water coming in through the garage right from underneath. Our laundry room's wall is adjoining to the garage, so we went into the laundry room, and saw the faucet itself was leaking. So, we turned the water off right away, dried up what we could, and then put in a ticket. In the past, it took a couple days to have someone reach back out, which, if it was the dishwasher, I wouldn’t have been as worried about it. But given it was a leaking water to the washer, I wanted to get that addressed quickly.

I had an AC problem and I did the claim at American Home Shield online which was easy. I did it at night and I called the next morning, and HD Service Co. fixed the problem.

I called American Home Shield for the washing machine and oven. I couldn’t get the light bulbs to work in the oven, and they had to be special ordered. And then for the washing machine, it would always bring up some codes and it wouldn’t complete the cycle when you turn the dial to clean washer. That never got resolved because when the tech tried it, the code didn’t come up. But overall, the contractors were very thorough. I would highly recommend American Home Shield. But the overall service charge of $100 that American Shield takes out is a little extreme.

We have had a good experience with American Home Shield. Recently, the water heater was leaking at the place where my granddaughter is living in. Action Plumbing Service came out and fixed it. The contractor was more than great. He was very responsive and professional. We have used the same contractor two or three times already since we've been in there. They are very good people. Now, everything is going good.

When my hot water heater was leaking, it had to be replaced and I did it through my AHS warranty. The technician that came out was professional, very knowledgeable, and a very nice guy. Everything is now working okay. He said that a county inspector should come out at some point. I personally heard about it, but he had to file for a permit.

There was a capacitor that was burned out on our AC unit. And there's a switch that controls how much refrigerant goes from the condenser to the inside unit, and that switch needed to be adjusted because there wasn't enough cooling going to the unit inside the house. AHS sent out Total Air Care to us and my girlfriend and I set everything up together. She was there at the house when the tech came out and she said that the guy was really nice. He fixed everything quickly and it was smooth. And we were lucky that the AC didn't need any refrigerant because that's where the money is needed. American Home Shield only pays for the first $10 worth, but that's because the price of it went up. All in all, everything went well and so far, AHS has been great. We've also been able to set the AC where we would normally put it to leave the house. Eventually, we're gonna have to replace it but for now, it's good.

The AC claim that I recently had with American Home Shield went very well. I was very, very pleased with the individual who came. I’ve had some bad experiences in the past, but this person was extremely professional and extremely courteous. I have two AC units and the one I complained about was shot. But the tech always took it upon himself to also check the other unit, and it was also going. So he replaced the condenser in both units. If I ever had another problem, I would request him and his company in a heartbeat.

A young gentleman came out and took care of the AC problem. A battery needed to be changed. He also helped me to change out the vents, and the AC is working good now. The technician was very nice and helpful as well. Aside from this, I've called American Home Shield before so we don’t have any problems filing a claim.

Every time I switch off the air conditioner, the fan was not switching off. It would remain on. When I submitted a claim to AHS for it, it went well. Their interface was pretty straightforward. It was easy to choose and schedule that. I got a call back from them the next day to schedule the time, and it was seamless. The guy came on time. He was good and very good to talk to as well. And he explained what he was gonna do, and then after, that was when he found the issue. He explained to me what the issue was and had to fix it immediately. Since then, no issues at all. I told him I'll observe it for a few days and call him if any issues come up, but it's been good.

We had someone come out to look at our AC unit that was leaking and my boyfriend said that the guy was really nice. He filled him in on everything that was going on and why it was happening, so it was good.

Everything was good with American Home Shield. I originally filed a claim online and it was easy. It was hard to explain what was going on though. It gave options but not what was going on with my air conditioner. It was close though. I called and they said the motor was going out but it would have to go out before they can replace it. And when it went out they replaced it. So after the second time, it didn't take any time at all. They came out and replaced it immediately. They did a really good job and were very professional.

I thought the little drainage tube just gotten out of the pan because I noticed it had leaked because we had a baseboard that was warping. I got down to look at it and then, I realized there was water on the floor. So, we went ahead and called American Home Shield to have someone come out and look at it. The claims process went very well. It was filed on a Friday before Labor Day and I was afraid they wouldn’t be able to get to it till Tuesday, and they came on Friday and got it done. So, I really appreciated them getting right on it because it was hot.

I've been with American Home Shield for about a year and a half. I have had different contractors and none of them has been bad. But the one I had from Majestic Appliance Service was beyond expectations. He was awesome and was very professional, clean and had high customer service skills. He did a good job and if I ever need someone to come and fix something else in my house, I would want him to come.

American Home Shield's claim process online was okay. The air conditioner was leaking and it took two days for the contractor to come out once the claim was submitted. He was good and communicated wonderfully. The repair was done the same day. So far, so good. However, we are actually dealing with another situation with American Home Shield. It's just always different with them and I don't know if it's their rules or what it is, but when replacing an item, they don’t always cover the cost of the actual replacement. They'll say, “We’ll pay up to $60 to replace this part” even if some part was $200 and we can't buy another one for under 150.

My upstairs AC unit had an issue so I called in a claim with American Home Shield. Submission went quickly. Someone reached out to me the next day, and the contractor came out. He was nice and he did the job well. Overall, I'm satisfied with AHS. They are quick and reliable.

When we had an issue with a bearing in the washer, I called AHS and they sent somebody out to inspect it. It was quick. It happened at the end of the week, and then, the contractor was here Tuesday the next week. They were very professional. They took care of information and determined at that point what the factor was. They told me everything I needed to know and needed to do. The tech also told me what wasn’t broken and that I didn't have to worry about it. One claim was for the dryer, one was the washer. The tech told me that the issue with the dryer is pretty common and that there was really nothing you can do about it, which is fine. We can use it the way it was. On the washer though, AHS awarded $630 for it but the new one cost me $1000. I haven’t been paid back. But our dryer now works fine just like it was before and we ended up getting a new washer, so it’s working fabulous.

My recent claim with my AC unit went fine. The AC was leaking and I made the claim for it on the phone. American Home Shield answered my questions and now, the AC is working perfect. I’m happy.

I like how quick and easy it is with American Home Shield. It's not like a long process. I've been with them for about a year. When I was having issues with my toilet, I called them and their rep was really good and straight to the point. The contractor was good too and we used them before. They're from Abilene and we're from San Angelo. That's like an hour and a half drive, and they were pretty quick. They were really knowledgeable and they let you know what's going on. They would bring you in, discuss it with you, walk you through the process and ask you questions about how you would wanna continue. Everything's good.

I had a microwave issue and American Home Shield sent Sears out. The guy was wonderful. He looked at the microwave and said it was so old. He realized he couldn't even find the repair parts for the microwave and he recommended a replacement for it. American Home Shield took about a week and a half to get back and say that they needed to replace it. It was a little annoying to not have the microwave fixed then they came back and said I had a choice of this, this or this for the replacement. And if I wanted to chip in some money, I could get something a little bit nicer. That was what I did.

The dryer was not drying the clothes and the lint was clogged up in there. I submitted a claim over the phone and the American Home Shield reps were very professional. The contractor that they sent out was professional too, and they did a great job.

Leisure Time Water came out a couple of times. They came out once on the pool heater not working, but they deemed that one to be okay. But we later found out the pool heater wasn’t functioning properly at all. In fact, it was beyond repair, and American Home Shield had to replace the water heater. I did the claim online, and it was easy navigating through their website. You just go and you put the claim in and then they set up an appointment. They send the person out. And Leisure Time is the contractor they use for this particular area. Their service was good. And they lived up to their word and made sure everything was done according to what was supposed to be done and according to spec. My experience was good, they met the expectations, and I have no complaints at this point.

The AC was making lots of noises and constantly running. It was giving me a hard way to go. And then AHS sent me a contractor who was great. He was very informative and explained a couple of things I didn't know. He gave me very good service. Hopefully, if I have any problems again, he'll be the one to come because he taught me a lot of things. The AC is doing wonderful now.

Our AC at my rental place wasn’t blowing enough cold air. About a week ago, I called American Home Shield and they apparently serviced it. They said everything looked pretty good including the gas. But my tenant said it seemed like the AC was still not blowing out enough air like it used to. The repair didn't seem to help. I called American Home Shield again to recheck it. A day before I called, I had someone inspect my house because I’m selling it. They told me that there was a differential in degrees with the AC so that was another reason I called AHS again. I was just following up.

Updated on 09/04/2019: I attempted to request service using the on-line application. One request was for my garbage disposal. The other request was for my spa heater, which American Home Shield has failed to repair over a period of two years, even after I paid out in excess of $500 in service fees, not counting the original home warranty premium I paid in the amount of $709/year. On both repair request applications, I was unable to complete the application, receiving the message from the site, "Unable to complete".

I have had two service calls and each time the people they send don't fix the problem. 1. I have a main sewage backup. After a full 24 hours they sent a plumber who eyeballed it for 3 minutes and said it must be on the city's side of the line (it was about to thunderstorm so they clearly just wanted to leave). I called the city who quickly came within 2 hours. In the rain, the city guy showed me with the two pipes how the obstruction was clearly on my property. Since the plumber saw what the city saw, the plumber must of either been completely incompetent, or more likely dishonest. I called American Homeshield. After being on the phone for them for over an hour, they said the best they could do was send a "second opinion" plumber out, but that it could take up to 2 more full days. This is while sewage is backing up in my toilets and showers. They just flatly refused to dispatch an urgent plumber.

My AC broke in the middle of Aug. 2019 in NYC. (It is super hot). After 5 days AHS couldn't reach the contractor who had accepted to come for a service call, and approved for an outside contractor. After getting all the information (SEER, serial and model number) the outside contractor is denied because his price is too high. AHS is now trying to reach out to the contractor who didn't show up to come back for the service call. As for me, I am stuck on the long Labor Day weekend with no AC 9 days after my original submission. Just save yourself the stress of dealing with AHS by putting money in a savings account.

Unsatisfactory Service - Lack of Supervisor Response. Water Heater failure/replacement service request: AHS had Amazing Plumbing company (925) 756-5526 perform the service call. The technician did not call in advance of his/her visit as instructed by AHS. Technician was reported to have arrived early. Technician entered property without authority - owner's representative was not at the property to authorize entry. Technician never identified himself/herself. Technician apparently arrived in unmarked vehicle.

Our family of 6, including 4 daughters, have been without a working AC for now a month during the hottest time of the year in central Texas. Temperatures in the house exceed 90 degrees with heat index outside well over 100. AHS has no sympathy whatsoever and will do everything they can to avoid replacing the unit, we are now on part 4 of the outside unit and $800 of Freon and 5 visits from the contractor. No one at AHS can speak clear English and avoids at all costs taking ownership and helping find resolution. It always the processes' fault. Well, I have now acquired an attorney pursuant to their arbitration clause. Additionally, I have contacted my realtor who takes care of all executives from my company and she has agreed to stop using AHS and instead promote hellosuper.com. Of course we are also going into the holiday weekend which will now be an additional 3 days before I even hear from them, let alone have AC.

I have had two ac concerns in the past year, on both occasions the company has advised me that I would have to pay 1900+ out of pocket. I took a cash in lieu option of $1577 for my HVAC coil to be replaced last time, they are only offering me $509 this time around. They cannot give me any explanation on why the difference this time around. I am a licensed insurance adjuster and this is the worst company I have ever had to deal with.

I had an Air Conditioner 2nd floor electric air handler that failed. AHS sent a technician out that told me I needed a air handler and proceeded to inform me that AHS would only pay to install the cheapest products and never used quality appliances. Mine was a R22 system which is being federally outlawed this year but AHS is not upgrading anyone until the law goes into effect. AHS would only pay to replace the air handler with a cheap brand and they would only pay 10.00 per pound for the Freon.

I was able to get Advanced Appliance Services out in four days after I phoned in a claim for my washing machine with American Home Shield. The contractor seemed to be fine and communication was good. My washer has been fine since the repair.

We've been with American Home Shield since we moved into this house and we just kept it up. When my water heater broke, I called about it but nobody called me. You kind of hope that they call right away since it’s a hot water heater. It was 90-degree weather and kinda hard not to take a shower. So, I ended up calling AHS. They had nothing from the call center. The guy said, “I don't know anything about this. They didn't send me an email or anything.” They gave me a contact number. They gave me the company that I was supposed to talk to, which was B&B Plumbing, but AHS didn't tell them. The B&B Plumbing rep just said that happens all the time, people calling, and he didn't have information. So then, I had to call AHS back and have them get the information to B&B Plumbing because the B&B Plumbing rep couldn't call AHS and get the information.

We've always had wonderful service from American Home Shield. Recently the pool pump handle broke off completely, and the whole process was difficult 'cause I turned in my request on a Friday, and we're here in Arizona and it was 112 out. The tech couldn't get out here till the following Tuesday, so time-wise, it was lengthy. Still, the tech was wonderful. He gave me a 15-minute call ahead, which was what I needed. We have dogs, so I had to bring them in. Called me right away to let me know that he had to go pick up the part, and he would be back. A couple of hours later, he was back and did all the repairs quickly.

I went online and made a claim to American Home Shield for a leaky faucet, and a plumber came out two weeks ago. He was good and knowledgeable. The parts were sent in and when he got them, he came back 15 minutes later. I liked him a lot. He was a great contractor and an asset to American Home Shield’s business.

Our AC was making a loud noise and just blowing warm. Everything was awesome when I submitted a claim for it to AHS. The contractors came in about two days. Everything is good now.

I really like American Home Shield. I had American Home Shield when we lived in Arizona. I was with them for almost three years in Arizona, and then when we moved out here, we rented for the first year, and then we were getting to our house. And so, we've had them for this, for the first year. And then I already set it up to renew. I think everybody should have AHS.

There are two homes, and in the attic of one, there were AC ducts and two rips in the ducts. Air Squad Heating & Air Conditioning came and did the service, and it went really good. In the other house, the AC coils were really dirty. The same technician, Marco, came and cleaned them, so it’s much better. They also installed a brand-new air conditioning unit on the roof in a different home. Overall the reps from American Home Shield have been very nice. They seem genuinely wanting to help, so I’m happy with them.

I had a running toilet and it took the contractor less than five hours to come out after I filed a claim online with American Home Shield. Gregory Rossi Plumbing was great. They were fast and efficient. They had all the parts with them. I was very impressed. It was very easy, helpful, efficient, and everybody did a good job.

Our claim experience with Quality Plumbing was wonderful. The contractor came in and he fixed the toilet. The tank was loose from the bowl and something about the water line that’s behind the commodes. It wasn’t tight. It was a very easy fix. He was very good. He was also here when he said he would be here and gone.

The AC was leaking water. It was still operating the next day, but I tried to not use it. And the next morning, it quit working. I've been with American Home Shield for about a year and this is the first claim I've had with them. Submitting the claim good. I talked to somebody on the phone and the experience was all good. The guy was nice, thorough and knowledgeable. The AC is now working so, I'm assuming that the tech did good.

My air stopped cooling and I called American Home Shield to request for someone to come out and check my air, and they did. The service was great and I didn't have any problems. The guy did what he was supposed to do and let me know what the problem was, and he fixed it. Everything is up and running and my house is cool now. It was handled perfectly.

I could only put so much on the online communication, so I submitted the claim for my AC through the phone as well. My house is quite large. I have a split unit, and when the tech came out, he knew exactly what was going on, that I got a clogged water line. He did what he did, and it worked for a couple of days, then it broke and stopped. When I woke up sweating in 80 degrees inside the house, I was ticked off. I went and checked the units underneath the crawl space and it was full of water. Then, I went upstairs in the sending unit, and that was the same thing. The drip pan was full and I pumped that out. It took me about an hour, four or five buckets full of water, and then cleaned that up. I suffered over that weekend.

I made a claim for service over the phone. The American Home Shield representatives were pretty good. It took two days for the contractor to come out for service. Their professionalism and the quality of work they provided were good. The rekey was excellent. The technician was in and out quickly. It's just that he solved the issues that I had, but it seemed that we could have done a little more. Still, what he did was a 100%.

We were having air conditioning problems. The first one was not enough cold air and the second one was no cold air. I submitted the claim with American Home Shield online and they just followed up on the second one. The online process was very easy to do and it took two days for the contractor to come out. Then the capacitor that was replaced went out after a month and a half. The guys replaced the part and they finally fixed it. The AC is working now.

The microwave was not working so I requested service through American Home Shield's website. The contractor was a woman and she was very good. She had the part so she fixed it the same day. It took about 40 minutes and the microwave is awesome now.

Our recent claim with American Home Shield went well. Speaking with their reps has always been great. We called them and in the same day the contractor All In One Appliance Repair arrived and put the part in.

In all businesses, nothing is ever perfect. It's all about finding the solution and so far, I don't have any issues with AHS. They have been great. I recently called in a claim and my experience with their reps was all right. It got the job done. They sent out a guy from Ideal Electric LLC and he was awesome. The first time he came out, he fixed my fan because it went out. When I did the recall, AHS sent him back out. He was a cool guy and he pretty much knew what he was doing. He had to order the part, so he made another appointment and installed it. And everything's good so far.

The AC line was coming out of the secondary. The guy from the AC company didn’t care and he didn’t wanna be bothered. He just walked in, blew out the line, and then the sinks in the bathroom were clogging up. The water drains out in the master bathroom drain and the water wasn’t going away. So the sinks were filled up, so we had to keep bailing the water out of the sinks.

American Home Shield's service was perfect and great. I did the claim over the phone and everything was good with the claim rep. The contractor came to fix the garage door. Its belt was broken. I’ve been working with this company for a long time and there was just one time that I had an issue, and then the man who came out apologized. It was the time when he fixed my oven. Other than that, we are really happy. That’s the reason we’re with the company.

I sent a claim online to American Home Shield when my air conditioner wasn't working. When the contractor came, he fixed it in about 10 minutes.

When the Polaris wasn’t working, I went online and filed a service request with AHS. A lady called a couple of hours later and I told her the brand of the pool pump. Watertight Pool came out the next day. The tech flapped the capacitor in and said that if it didn’t work, he'd replace the pump. When I went back out there, he was already replacing the pump. He had it in the car. It was the easiest thing ever. Everything is working well and I'm glad I have American Home Shield.

I did my plumbing claim online. It was so much easier to do because it's hard to get ahold of someone on the phone. American Home Shield got back to me immediately. It was less than 24 hours. The tech was really good. He was very professional and very clear. He did what he needed to do. He was very thorough. It's only been a few days since he came out and I haven't seen any issues. So far, it's pretty good.

I called American Home Shield for an AC claim. I was told that it was Freon and AHS paid a part of it. Then the contractor company called me and said that some other things happened so I got to pay them $2,000 out-of-pocket. That's a lot of money to pay when you have an insurance company. I’m paying American Home Shield a lot of money, and I choose to pay $100 ‘cause I've never had anything wrong with my house. The house is relatively new, so I was wondering what happened. The rep could never explain it to me. I also told her that I needed an invoice, which I never got. I never knew what they did.

The contractor came out two days after submitting the claim to American Home Shield. They completed everything. It was so professional. I've had American Home Shield for a year and a half now, and I've been telling everybody about it, including my girlfriends in California and my sister.

I filed a claim with American Home Shield online and the website was easy to navigate. However, it usually takes 24 hours to get an appointment scheduled. Sometimes in the past I had to call the company to schedule an appointment. So, I don't know whether AHS doesn't have a lot of technicians in the network or not. That's something I would like to see improvements on. But other than that, Certified Electrical's technician provided an excellent service for the exhaust and repairs. He was on time with the timeframe that he provided.

I filed the claim with American Home Shield online. AHS sent out Kingwood Air Solutions and they were great. Their tech was on time and very nice. He worked quickly, fixed everything and was on his way. He worked on a holiday, which was big.

I had a good experience with American Home Shield when I submitted a claim for an air conditioner issue. I would've preferred to have my choice of vendors, but I wasn’t given that opportunity. But the contractor that they sent out was professional. It was all good.

For a different claim related to my AC, I asked American Home Shield for an email about the repairs and what the actual company was proposing be done. I had to go like three levels up. But then, AHS said that they don't email customers specifics. That has got to be fixed. There’s too much information out there. This is Texas and Air conditioners go out. The main reason that people buy American Home Shield is it’s like installment payments for a new AC. Still, I had a recent claim with AHS for an appliance issue. I submitted a claim online and went through an easy process. My Appliance Repair came and the repair went swimmingly. Trevor, the technician, was awesome. I'd hands-down refer this contractor.

My wife talked about a dishwasher that was not working right. I put in a ticket for that with American Home Shield. The rep whom I spoke with was very professional. He was very polite and was able to take care of everything. My wife was very impressed. The gentleman whom they sent was really good. The issue turned out to be a bad motor and the tech was able to get the parts that same day. He came back in an hour and was able to fix my problem. Since then it has been working great. AHS made a really good impression.