American Home Shield Reviews

I had a system that was continuously running. It was cool upstairs but it wouldn't shut off even when you turn it off. I did the claim online to American Home Shield and it was my first time using the website. It said they would contact me within 48 hours. The service with the contractor, Lowery-Clarendon, was great. I was surprised that they took the call and came. It was over an hour and a half drive for them and they had to come twice. I’m very satisfied with AHS and hopefully, I'll see a difference in my electric bill. The unit was up on our third floor so it could have been running for about a month without us knowing.

I was notified by the city that I had a water leak that couldn't be found. After research on the property, we found out that it was a water line from my house to the road. So After Work Plumbing came out to check my house to see if any leak was around my house anywhere and it wasn't. They did what they were supposed to do. I've had American Home Shield for about two years, and I haven't had any problems with them. I called them twice, so far, on something that I've had to have done and they've been here right on top of things.

I had my dad cleaning out my AC unit and he said that there was a wire burned inside. So, my dad told me to go ahead and have someone come and look at it. I did the claim online to American Home Shield and the website was very easy to navigate. It said that I would get a call within 24 hours but then it also gave me the option to call on my own to schedule my own appointment. So, I called right away.

Our electricity was acting weird. I needed to call an electrician to come out to repair the meter box. I called American Home Shield to file a claim to let them know what had happened and that I needed someone to come out to fix it. They told me that it usually takes up to 24 hours for the contractor to come out. But since it was the electricity, they said that they would try to get someone out as soon as possible. When the tech came, he explained everything. He let us know what has to be done and he fixed it. There are four sockets and one of them had blown out. So that needed to be replaced. He's been over his work, even though I didn't know what he was talking about, but he was good.

I did an AC claim and it was a lot easier when I did it online than when I do it in person. In person, the hold is impeccably long, and a lot of times, the person I'm talking to is not knowledgeable about what I'm talking about. But doing it online, I was able to get better and quicker response. The tech who came out was awesome. He was extremely personable and very friendly. He told me exactly what I needed to do and how I needed to do it. He was very knowledgeable about what he was doing. Plus, he told me that he was gonna be there at 8:15, so he didn't go, "Okay. Between 8:00 and 12:00," and he was there at 8:15. Everything went great.

The air condition was leaking up in my attic. Myers Comfort Specialist just told me it was leaking. They never went into detail about what was wrong with it. But it took them three repairs, and then corrected it. The last guy was very good. Home Shield should have better repair people. It took so long to get my issue repaired.

We called AHS because one of our rooms wasn't being cooled by the air conditioning. There was a long wait on the phone but it was helpful that there was a callback number where you could enter your number and have them call you back instead of waiting. That way, I was able to get ahold of someone easy enough. The techs who came out were professional and they did a good job in the assessment. They weren't able to fix the problem, but they told us what we could do to get it fixed and it wasn't something that we were able to do. But that wasn't something against them.

I had American Home Shield years ago but I switched to Choice. I was not very happy with Choice. I left them a long time ago. So, we didn't have anybody for a while. I started with American Home Shield several months ago. It was easy to submit a claim with AHS. American Home Shield is doing better than they were when I was dealing with them years ago. I'm happy with my experience with American Home Shield. Recently, the contractor came out and he checked the system of my AC. One of my systems was not working. He added Freon and I paid him for the Freon. He seemed to do a good job and he also put something in the system to stop the leak. Hopefully, it stopped it.

The first time the CMR Ventures guy came, he said he had to order the part. The part came in and the next time he came in, he didn't have the boot things on. He went into my basement and he messed up my carpet with black marks with the black boots he had on. And he said the furnace was fixed and he left but there was no air condition. I called them back and he checked it again. He said he left a wire unattached on the furnace that's why we couldn't get heat. But that wasn't the problem because he still didn't fix it right. I was really frustrated.

There’s a claim lying with American Home Shield in the last three months. The exhaust on the canopy on the top of the stove range didn't work. The technician came and said that there’s no part. It’s still on a pending status. The technician mentioned that it needs to be replaced. I called them and they said that they needed to get approval and that they would call me back. My tenant and I submitted the claims and the technicians visited three times. They were friendly and good but I’m very unhappy. AHS assigned Sears and then Sears didn't do anything.

Calling in claims to American Home Shield has been easy. If their techs won't be at my place on time, they call me. I'm gonna keep using Home Shield. I've never had a problem with them and having their coverage has been an excellent experience.

We were having issues with the electrical socket on my wall for the stove. The electrician sent by American Home Shield fixed it and while he was here, we figured out that we might as well get him to do the fan. It's a studio fan and it's so far up. We can't pull the string on it. Then he said that he was scared of heights. I asked him if he knew and we’d pay someone outside the contract even though we didn’t have to. But he said no. So if we ever need an electrician down the road, AHS should send one that's not scared of heights. We had gotten another fan and we needed it replaced, and the electrician couldn't do it because he said that he was scared of heights. I don't want anybody that’s scared of heights and can't even get that done. In order to get it done, we'll have to submit another $100 again which doesn't make sense.

American Home Shield is a quality company. I chose them because of their reputation. It has outstanding service as far as I can see at this time. When we first moved into our house, it came with AHS. Our water heater went out and they did a really good job back then. That was eight years ago. I had them for a while a few years back and then let it lapsed. Then we just got it again this year. The claims submission is done on their website. This was the first time I dealt with them in a long time and it was super simple and easy. The claim was for my dryer and Active Appliance Services handled it great.

The microwave blew and the icemaker on the refrigerator was freezing up to where the ice would get all stuck in it. I submitted the claims to American Home Shield through the online system and the website was simple to use. I was told to call if I didn’t hear anything in 24 hours. It listed the contractor’s number. Complete Home Solution was professional. There was a delay but it was understandable. The guy was good. He did a minor mistake but that was because we were trying to leave and he ended up rushing through the job. So, it was no big deal. He came out and made it right. The service was great and since then, everything has been functioning perfectly. The microwave is important and it helped out a lot having it back up and working properly. The ice maker is something you could technically live without but once you have it, you want it.

My garbage disposal stopped working and the claims process was simple online. I did a few things and it was set up. A guy from On Time Plumbing & Heating then came out, fixed it and left. He was nice, friendly, and did the job quickly.

The dryer wouldn't start and it was pretty easy to call AHS and schedule an appointment for it. Appliance Repair Services did a good job. Their tech came out and he fixed the problem. The dryer has been fine since. It was a great experience. I've just bought a house and I know a repair can be expensive, so Home Shield helps.

A & K Appliance did a great job. They analyzed the problem, fixed it, and everything is great. Inside the dryer itself, fuzz had accumulated so it wasn't drying properly. The guy said he has never seen anything like that and pictured just to show all his buddies. He just got all the fuzz out of there, and boom, it works great. We will keep Home Shield going. We often end up paying for something that would have cost us more than if we didn't have it. We certainly saved a lot of money in many years.

I had plumbing that was leaking and running all the time. I logged into Home Shield's website to submit a claim. It asked me a couple of questions and I filled out their form. Before I knew it, I was getting a phone call from their plumber to make sure that I knew that they were aware of me and that our appointment would be on a certain date. The tech, Jarrod, explained everything and had my problem fixed in no time.

We had a fall check-up for my HVAC. The claim submission was good and easy and the contractors did a great job.

Astro Appliance is very professional and are knowledgeable. They came out the first time for the dishwasher and the tech took care of it. Then, on the first refrigerator, he said he needed a part and it was gonna take approximately three days to get it. He came back at a time he said, replaced the part, and it’s working wonderful. On the second refrigerator, it was the same thing. If I have to get someone to take care of my personal items, I will call Home Shield and I will recommend it to anyone. I am very pleased with their work and their professionalism. I will continue with them for years to come. Now, I’m buying another house and the first thing I would do is get Home Shield's service.

The guy was great. He was very polite. Each time he came, he always asked, “How are you doing?” I had one come in who didn’t say good morning, nothing. He just came in and had a real bad attitude. I had to call American Home Shield to get them to come back out but he didn't wanna come back out. He told me he was gonna be here and it was going on almost four o'clock. He left parts in the oven. The other guy came in and found them. He was very courteous. They had to wait so long because we did come up with the pandemic. I told them to wait a month before he could come back. Even when I called back, the lady that answered asked, “Are you better?” She was nice.

The air condition was not working. The contractor came, found the problem quickly and fixed it. Since the repair, the AC is how it's supposed to be. Anytime I called American Home Shield, the contractor came on time and fixed the issue. So far, AHS have been good.

The contractor came and replaced the garbage disposal. It works and it doesn’t leak. Dealing with the contractor was good. This was my first claim with American Home Shield and they were nice enough to give me two service calls for it. So, I have nothing to complain about.

My pool pump completely stopped working in the middle of summer. American Home Shield sent Professional Pool & Spa to handle my claim. The techs from there were quick and professional. They did a good job and got my issue fixed. While we didn't renew service with AHS, they were able to cover some things for us when we moved in. We're happy with them and we would definitely get their coverage again if we bought a new place.

It was a quick and easy experience with American Home Shield. They're very good. We had no hot air and Maselli Contracting came out. They're great.

The AC was just recirculating warm air into our house. So, the cooling system was failing. I contacted American Home Shield and they recommended for my area to call Absolute Heating Cooling. They were very friendly, helpful and easy to understand on the telephone. To our pleasure, we were able to have someone out the next day. They gave us a four-hour window of arrival time and promised that he would call en route.

When you call American Home Shield, they're very quick to respond and they connect you with the right company. That is good and I like that. Recently, I called them for someone to check my air conditioner. The process was great. They immediately found a company and scheduled the appointment. The guy came but I'm not sure if he did good work because I don't feel like cold air is coming. He was not here long. We did change the filter but I don't think he checked the air if it's the right way of the combination of thermostat and my air conditioner. I don't think the thermostat is a good one. He didn't tell me anything about that. I also don't feel like cool air is going through. I have warm air blowing. It probably needs more time to start and check if it's blowing the right air. I felt that I needed more advice from the technician and that he should have checked everything. Home Depot sends in a person for $49 and they do a complete tune up for that money.

My air handler in the house wasn't working. I believe there was a blown motor. So, I called the contractor in through Home Shield. It was incredibly easy. You can do everything online. It’s a lot easier than calling and waiting on hold for somebody to pick up. I had two separate technicians come out. They were both really nice and easy to get along with. They fixed the AC. It was great. And then, something else broke. They came out and fixed it. Two days later, it broke again. And it was just because there was a screw that was falling out. But they came back at no charge and they fixed it. Home Shield is efficient and pleasurable to work with.

I have a very old air conditioner and it wasn't very clean. I was concerned about the air circulation in my home with the fires so I needed it cleaned out. I went online and unfortunately, American Home Shield's online service doesn't allow for explanation of your request for service. It allows you to put in your request for service but they just assume that something's broken down and that's not the truth in every situation. When the guy arrived, he thought there was something wrong with my air conditioner. I said there was nothing wrong with it. It seemed to be working fine but I didn't think it was processing clean air into my home because it's so old and filthy.

The lights on the ceiling fan would work but the fan went out completely. I did the claim online and there was a delay in the contractor coming out because American Home Shield’s system didn't put the claim in when I called. So I had to call back. The claim was submitted but there was a glitch in the system. It took almost a little over a week for them to get in contact with the contractor. If I wouldn't have called back, then I would still be waiting for someone to come out and fix the fan. But I appreciate the kindness and the courteousness of the technician that was sent out to install the ceiling fan. He was very professional. He installed a new fan and everything is fine now.

We have used A Water Solution in the past. We like them. They're efficient. They come in. They don't try to scam you. They tell you what the issue is, and then they immediately act upon the repair or replacement. The tech came in with his shoe booties, and then he had his mask. Our garbage disposal just died. We’ve had it almost 10 years. The tech said that is the lifespan of them. He also shared some very good tips, that there are certain foods you should not put down your garbage disposal, even though it can chew it up because it sits in your drain. He said anything that you would put in a cup that would sink to the bottom of a cup, you should not put in your garbage disposal. The food goes down and then in that curve, so it sits in that little elbow.

I would recommend City First just with the home warranty or without because the guy fixed my breaker. He explained to me what was going on. He made me feel comfortable. He kept his face mask on and kept his distance. Even when I had to come closer so he could explain, he had his proper PPE on. He did a good job. He was just amazing.

We didn't have cold air that's why we called American Home Shield. The mechanic came and took care of it. So far, so good. Everything was the way that we wanted it and the way that we thought they were gonna do.

American Home Shield is a good service. I like it. I put in claims for the ceiling fan, the microwave, the dryer and the doorbell. I went online then I clicked everything that applied to what I needed done. The person in the office called, confirmed, and told me when they were coming out. Then they texted me, called me and let me know before they came out. However, they sent someone out for my garage door who said that they couldn't fix that but I still had to pay their $100 for them to come out. I got somebody else to fix it which cost me $500 but they didn’t refund me my $100 back. Also, I'm still waiting on their contractor to come back and fix my microwave. That's been about two months now. They said American Home Shield had to order the part. I'm still waiting on that, but I don't have no grief about it.

Our dryer stopped working and it wouldn't come on. I submitted a claim to American Home Shield online and going through their website was very easy. They told me to expect their contractor within a day. Ashman Appliances came and I was really pleased with their tech. The moment I showed him what was happening, he knew what was wrong and fixed it within 10 minutes. Since he came out, everything has been working fine.

My disposal was stuck and I tried calling American Home Shield but it was horrible. I was on hold for almost 10 minutes and then I called back again and waited. I did it one more time but the wait-time for someone to answer was ridiculous. So I went online and it was a better experience to book online than to call. But if someone was older, it would be very frustrating if they weren't real savvy with the internet. When the tech came, the disposal just needed an Allen wrench to turn something at the bottom. It was really easy. The tech did great. He was on time and very professional. He was a nice guy.

I have done my claims with American Home Shield both on a web browser on a PC and on my phone. When you go on the website, you have a list of dropdowns. I might call customer service when that list of dropdowns doesn't necessarily reflect my current issue. What I need from American Home Shield is to know if something is covered especially if it's a little bit more of an ambiguous request, and the other is understanding. It's to make sure that they know that when the tech comes out, that person would have a good idea of what's going on. I feel like when I call the line, they are just doing those check down boxes and they don't have any additional insight to help me with. There is a box online for an explanation but I found that it's more successful when the subcontractor calls you.

American Home Shield has been a lifesaver because we had a lot of issues with our home when we moved in. It was our Realtor that recommended the home warranty and I couldn’t be happier. We’ve had a lot of calls for appliances, plumbing, and electrical issues. It would have been more stressful without the home warranty.

SJDI reached out quickly with the schedule and they got a guy out the next day. He was able to correct the issue pretty quickly. Everything was fine.

I've had American Home Shield before in the other homes that I've had and this time, I've been with them for four years. The most recent claim that I had was for my sink. It had a leak in the kitchen and First Response Plumbing came out. The plumber was professional, quick and took care of the problem that was created by the last one who came out. I had someone else come out prior and they had used a zip tie instead of going and getting a proper part for the sink, which I'm not knowledgeable. I'm not a plumber and I didn't know if there's a reason for it or not, but I've never seen zip ties used in plumbing before like that.

Best Care Home Services did a great job. They actually read what I put in my trouble ticket request because they came to the front door with the equipment they needed to do the repair. They didn't have to go back to the truck. They walked in and was ready to do the repair. They were also wearing masks. They were done in probably 10 or 15 minutes. They also checked other parts of my house to make sure they hadn't created another problem somewhere else, and they were done. So, it was a really good job.

Crown Home is excellent. They do a really good job. I've had them before. They came this time for a plumbing issue. It was a sink leakage underneath the sink, and the contractor was able to fix that. Now, I can run water and nothing leaks underneath. He was really nice. He did a quick job. American Home Shield is awesome and they send out whoever I need. They send out really good people. They're always doing a good job for me. They've done everything that I've asked.

The Appliance Guys did great. They were timely, efficient and they helped me. They wore masks and kept 6 feet distance. They repaired the problem. They did what they were supposed to do. The appliance had a leak, so the motor had to be replaced. We saw the leak coming into our kitchen floor, so we had to report it to American Home Shield. We did it online because we could not get through American Home Shield via the phone. Everything was done promptly.

We had repairs for the refrigerator done and I was especially pleased with this particular contractor who came out. He was excellent. American Home Shield has been good and prompt. I have lots of friends using them.

I submitted two recent claims to American Home Shield. One was for a clogged sink and bathtub, and the other one was for a locksmith to come out and change all the locks. Submitting the claims was easy on the phone. It was super simple. The contractors were fantastic. But the sink is still clogged. When I called the plumber to find out, he said that the only thing that was written on his work order was the bathtub. The sink was not written on the work order, even though I expressed the need for both. So, that was Home Shield's mistake. But the plumber did give me some suggestions on how to solve the problem myself. It helped a little bit. I have to go buy one of those plastic snakes and slide it down in the hole. I haven't done that yet. I'm fine with American Home Shield so far.

There was a clog and it was leaking water all over my compressor and there was water leaking all over my basement floor. American Home Shield said I could use somebody else and then they would pay for it. After I made the appointment with the other guy, which I had to cancel, I later found out they could come the next day, which was sufficient for the claim. The guy from Central Jersey Heating & Cooling called me in the morning and he came. He knew it was urgent. He took care of the water leak, gave me some advice in regards to moving forward so it doesn't clog up again like that, and it was great. He was a kind man and he was terrific.

Our air conditioner quit working. Home Shield sent a technician out, replaced the fan motor and took care of the problem. Everything was fine other than we were told that we would get a phone call when the technician was a half an hour or so away from our location, but that didn't happen. I got a phone call saying that the technician was at my house. She had to wait about 20 minutes for me to get from my workplace to there. But outside of that, everything was good. The gal that came out was really good, personable, and intelligent. She talked everything through, was helpful, gave some advice and some tips, was thorough and got the job done. The tech diagnosed the problem and fixed the problem, and now, everything's working fine. I was very pleased.

First of all, I had to set up to pay monthly out of my account. It did it one month, but it didn't do it the next month. It did it the following month again and then didn't do it this month. I don't know when the payment comes out and when it doesn't. I just got a bill for two months in the mail and I'm going to take care of that because the last thing I need is for that to lapse.

Kelly Brothers came a few days after I submitted the claim to American Home Shield. The technician was quick and fixed all the issues I had. One of the breakers needed to be replaced and then an outlet had to be replaced too. He wore a mask on when he came. I’ve had AHS since 2018 when I moved here. When something goes out, I can get ahold of them, put a request in and they have somebody here quickly. The contractors have been good and professional. The only problem I've had is replacing the washer. It has been open for two and and it’s still waiting to be finished.

Two of my friends have American Home Shield and they haven't had any issues. I went with AHS as well and the contractors have been very quick and efficient. For my last claim though, there was a lack of communication with the contractor that came out. My shower's tiling was not sealed where the shower is. So, water started dripping down to the second floor of my place and my ceiling got stained. There is now a crack going across where my stairs are. The contractor, 5 Star Quality, told me that they were gonna finish a write-up and send it to American Home Shield because there was some more work that needed to be done. Two weeks went by and I finally had to call AHS because nobody had contacted me. When I reached out to AHS, the reps said they didn't see any write-up. They contacted 5 Star who then said they will finish the report. I don't want any more permanent water damage to my place.

The contractor came out and fixed the plumbing, the faucets that are outside and the dishwasher. Everything was professional and good. They were clean, had their mask on, and told me exactly what they were gonna do. Now, my plumbing is working, which is better than before 'cause it wasn't working at first. I was pleased with everything. People definitely need to get American Home Shield 'cause they'll come out and fix the problem as soon as possible with no problems at all. It's best to have it when you need it.

AHS is difficult to reach. I can only reach them in off hours, before 9:00 and after 7:00 at night. Aside from that, you have to wait 30 minutes, and they've told me as long as 60 minutes, to reach any person to talk to. Plus, they really want me to go online, put in my request, and follow it up that way. It's the COVID thing they say and that they have difficulty communicating with people, so they just really want them to go online or wait on the phone for a long time or call after hours.

My first experience was a little hard because when I signed up, they had promised me two or three months free and they were gonna waive my fees. When I first had to use it, I had to go two or three days before everything got verified and taken care of. I still don't know whether they have waived my two months yet. I’m still waiting to see. But other than that, the contractor came out and took care of my problem. My experience was pretty good. The guy diagnosed the problem, told me what was going on and worked with it. It needed a part and he said he was gonna have to order the part. Then they came back and finished the job and I was much pleased with everything. It’s working up to par. I’m so glad I’ve re-signed up with American Home Shield.

My recent claim with AHS went well. The water was not coming out of the sink good, in my master bath. The cold handle froze up too. It wasn't something that could be fixed. The contractors tried, but they couldn’t get it freed up. So, they replaced that. Then, my shower, what's inside the wall that let out a certain amount of cold and hot was malfunctioning. They had to replace that too. The contractors were good. I just wish I could have gotten a little bit nicer stuff. I would like to see better quality with the replacements.

Every time the washing machine would spin, it would get louder and louder. So, the bearing wore away. The contractor came out and tried to change the bearing but it was more than that. They had to change the whole drum. So, it took a little while for the parts to come in but they were excellent. They came in and did it all in one day. I'm satisfied.

I had a dryer and the heating unit wasn't working. The guy came in and he was very pleasant and very professional. He took care of it by replacing the heating unit. He wore a mask and I appreciated it. He was very responsible. American Home Shield worked out fine. The only unfortunate thing is it took two weeks to get the appointment which is kind of a drag. I was also supposed to get a $25 Amazon card because my sister-in-law signed up through the app but I haven't seen that yet.

So far, everything's gone very well. American Home Shield has been very helpful and we've had a good experience with them. The contractor replaced something on the pool and took care of it. We've also had other problems other than what they were taking care of and what they repaired was fine.

I sent a claim for the refrigerator and it was a quick and efficient process. It didn't make ice. When the individual showed up, she knew what was wrong and she replaced a part. But it happened to be another part later down the road, so she had to come back two days after the fact. But it was still fast and efficient. She was professional and knowledgeable. The claim has been completed. I called two days ago about the garage door and the contractor is supposed to be coming out Monday. Overall, my experience with AHS has been good.

I sent in a claim when I had a problem with the washing machine. The tub was not working in the spin cycle. They gave me a window of time that I would hear back from the contractor in a timely manner, which I did. Richard’s Appliance gave excellent service. The washing machine has been working fine.

The transmitter that would start the machine died out. The tech from Metropolitan Heating & Air had to replace it. He had a mask on and he never came inside the house. He had that part already and the whole work only took 30 minutes to fix. The transmitter that died was supposed to last for three to five years. But we couldn't tell if it was gonna break or not. Then the tech said that the routine check was not covered under my warranty but if the transmitter would break, we could contest Home Shield up to 60 days.

The air and the heat wouldn't stay on. It kept clicking off. Neither one of them was working. The tech went under the thing and he said the circuit board was bad, so they ordered us a part. They had to get approval from American Home Shield. So I'm waiting on them to call me and tell me they got the part back. I also had another claim a little over a week before and they worked on it. They got it working for a week. But then, it went back out. The tech said it was probably because of the circuit board. But overall, AHS has been great. We've called them for multiple stuff throughout the years. We've had problems with this heating and air conditioning unit ever since we moved in. But they always came and fixed it and it was working for a year.

Water was leaking from an inside unit of ours. When I submitted a claim for the issue online to American Home Shield, things were easy. It took them three days to get a contractor out. I was fine with that timeframe as their contractor from A+ Maintenance could have had several other projects. In the meantime, we put buckets where the leak was. We tried calling their tech back though 'cause after the first day, he told us that he would try to get out of his project the next morning. Regardless, the repair went well. The techs from A+ were very nice and they fixed my problem. AHS has been great for us overall and having their service has been very beneficial. They are always very prompt and once I put my claim in, somebody would be contacting me and letting me know when someone is coming out from wherever. They make sure everything goes well and they follow up. I really appreciate that.

The electrician came and nothing happened because he couldn't find the transformer box for my bell. So, I got no bell and I still had to pay the $75. So, I was annoyed. But that was the only incident and I like American Home Shield so far. The experience has been good other than this one.

My claim was handled well. The hold time to connect to a representative was over two hours though. I thought it was a joke when my sister told me that she held that long, but when I had to do it, it was lengthy. American Home Shield is gonna have to get some more customer service to answer the phone ‘cause I never have held that long to have service with them. This is the first time it has happened.

The condenser pipe was backing up. It was leaking then it started smelling. The guy had to replace the motor and the heater that pushes the air through the house. He was very good and very knowledgeable. I do have a complaint though. I tried reaching out to them and they haven't responded. I turned the air conditioner back on and it still leaked water. The bad thing is it backs up into my kitchen. I called to ask them to come back out and clean that pipe out. They won't return my phone call because he said he was done and I signed off because I didn't need the air conditioner. I'm not turning the air conditioner back on until spring. The air conditioner runs fine. It's just when it runs, all that cold air turns into vapor. They were supposed to go into this pipe and drain out of the house. But I'm satisfied with what they did because they had fixed the heater so I can use it.

I like the way that American Home Shield does the photo thing where I get on my phone and I can show them the issue on the phone. Plus, they send it to the repair guys to get an idea ahead of time. When my washing machine went out, the guy I talked to at American Home Shield sent me a link that went to my phone. Then when I clicked on the link, he called me and we were able to do a video call and I showed him exactly what was going on with the washing machine. He thought that there was a problem with the switches.

I am in my second year of being a customer, in the last three months have been horrific. Today, I was placed on hold for what was supposed to be a call transfer for an hour and five minutes. I called back and was told the representative couldn’t help me and contradicted information the representative provided prior to the transfer. My refrigerator was not working for three weeks in July and is currently on week two of not working. No loss reimbursement, no sympathy for trying to live without a working refrigerator and zero customer service or proactive updates.

My issue with American Home Shield has now been resolved by the company.

My refrigerator stopped working completely. I went online and told American Home Shield about it. The website was easy to use, and I was told they would contact me. I was out of town and all these things were happening. My car died, my AC died, and my refrigerator died all in a couple of days. I wasn't home when the contractor came. My son said they were great.

The first time I set the claim up, I put in a request and did it on the computer. As soon as the guy got here to check the disposal, it had stopped leaking. But he came right out. He was very good. I really appreciated his demeanor. He said since it wasn't leaking, there wasn't anything he could do. He said if it does it within 60 days, then I can call back at no extra cost which I appreciated. It had started leaking again so I called back and it went on and on and on with trying to do it on the phone. I don't think I'll ever call again. When I called this morning, I got so frustrated with how long it took to get through with the wait on the computer thing. It drives me nuts. As soon as I did finish that phone call, I did get a text saying that they were sending somebody out. Then I got an email that said because it was within the 60 days, there would be no extra fee so that's pretty good.

I've had Home Shield for a long time and they're very good. With the pandemic, it's difficult to get hold of people and everything's online. It makes it a little slower to get responses. But I've had a lot of things go break and they've either replaced or repaired. I had a washer claim and GE Appliances brought the replacement for our washer. GE Appliances was polite, they did their job, and they were quick. Also, they had their mask on.

The technician from ACT Appliances came out initially and then, we had to call him back. He ordered the extra part needed and the icemaker is working beautifully now. When he came, I asked him if he had a mask before he came in and he said he had one and he wore it. I’ve had American Home Shield for two years and the first thing we called them on was our dryer and that was fixed. We had a stove and a vent hood above the stove that was looked at once and then, this refrigerator ice maker. I am perfectly satisfied with them as well as the contractors.

I had an outlet that wasn't working and they arranged to have an electrician come out. They handled things really quickly. The contractor was very nice. The first time they came out, we couldn't figure out the problem, so they had to come back. Then they found the problem and took care of it. It's working as normal since then.

It was a very straightforward service with All Valley Appliances. The claim got done very quickly in 30 minutes. However, I had a four-month period where I was waiting on American Home Shield to fix my air conditioning in the middle of summer during a heat wave. The inside of my house was 105 degrees which was very unhealthy for my pets and my girlfriend. It was a very uncomfortable and disappointing situation. That left me with a bad taste. For two months straight, I was calling multiple times a week, sitting on hold for hours at a time. I had representatives tell me that they would be calling me back within the next 24 to 48 hours many times and there was only one call back. We could’ve solved it a lot quicker but it was a total nightmare. I tallied it up and I spent over 50 hours on hold. I know they're short-staffed because of the pandemic but it was impossible to get ahold of anyone.

I had my dishwasher repaired through American Home Shield and the process was very easy. The tech they sent was very prompt, quick and courteous. This has been my second claim since I became a member and I love how the process is hassle-free. I don't have to play phone tag. I love American Home Shield.

My icemaker was leaking water that was causing the ice to freeze up into a big old chunk. The contractor from Sears came out and replaced the icemaker, and it’s been working perfectly since. When we call, Home Shield doesn’t waste no time. They’re on time. They make sure they get out and take care of business. They get you set up and get your stuff taken care of. I like it.

MCI was out here about a week or so ago in regards to a ceiling fan that we had that stopped working. That was the third time that they came out. The first couple of times that they came out, I didn't consider it as their fault that the problem wasn't presenting itself clearly for them. Their response and getting in touch with me to set up an appointment was timely. And whenever they set the appointment, they'd contact me ahead of time to let me know they were here and my expectations were met each time.

We had a plumbing issue in the kitchen sink. I called American Home Shield to file a claim and the process wasn’t difficult. J & M HCP was good. Everything was back to normal since they've been out. It's nice to have American Home Shield. Being a first-time homeowner, it's nice to have a backup.

I've been with American Home Shield off and on with different properties for 10 years. I've been very pleased with them. I had a different company for a different property and I dropped that company to go with American Home Shield because of the quality of service. It's very easy making claims with them. Lane Service came out recently because my AC wasn't cooling and it wasn't keeping up with the thermostat. I haven't had issues with that unit since then.

We've moved a couple of times and American Home Shield has been our backup to the houses, which has been really nice. Submitting claims is a simple process. The only problem that I have sometimes is getting a person on the phone. But when I do, they're very good. Also, when something goes bad on the weekends, instead of 24 business hours or Monday morning, I wish we could get something started at that time, like a Saturday morning. Other than that, they've been real good with us. I had a dryer claim that Ramey came out for. The last load I ran, it came out extremely hot and I thought something was up. Then I started to dry some other clothes and it wouldn't work. They fixed a part and the dryer has been working well.

American Home Shield has been very attentive to me. They send good contractors and we've been very happy with them. Most recently, I had their contractor out for a toilet repair and the claims process went great. Things were very positive when their tech came.

I had three plumbing issues. The first one was with the faucet from the shower. The second one was one of the sinks was having an issue where the water was flowing slowly. The third one was with the bathroom seat. I opened the case with American Home Shield and described all the issues I had. They assigned someone from Brick Street Plumbing and the process was smooth. By next day, I had the contractor here to take care of the issues. He was really nice. One issue though is he couldn't figure it out because he could not pull the sink. But that was fine. It was not a showstopper for us. I'm pretty satisfied with the experience.

Everything went fine with my AC claim. It took about three days to schedule a service, but I was fine with it. The tech from May Heating fixed the AC in a matter of minutes. Overall, American Home Shield has been fine. I will renew it every year.

I submitted a claim online one time but I have a disabled daughter so it's easier for me on the phone. They have been always responding to my phone calls for placing orders over the phone. The first company that American Home Shield sent for my laundry washer did not come. The technician delayed the call and he was last minute. We were shopping and he said that he was five minutes away from my house. I said that he should’ve called me. Then he said that he was gonna be there Monday. I told him that that's not possible to wait until Monday.

I made a claim for my garbage disposal as there was a leak under my sink. American Home Shield's claim process is pretty smooth. I just put in a request online. American Home Shield sends the contracted company something and they would contact me to set up an appointment. I got a contractor that was very professional and quick.

The air wasn't kicking on at all and the technician from Sirius Plumbing & Air Conditioning handled it efficiently. It was something simple but he caught something a little bit more pressing and concerning and addressed that as well. It was probably the biggest plus out of the whole situation. Submitting claims to American Home Shield is very simple but there should be more transparency about when the policy kicks in because there wasn't much around that. They should be more upfront and clearer. We bought our house on the 10th and we were told we have this warranty. We even submitted that claim for the AC unit but then, we had something else come up. I tried to create a claim and they said that I only get one claim until my policy goes active, which they quoted me, “it wouldn't go active until October 10th.” But in reality, it went active about a week ago.

The guy was good. We're in a condominium so it's a little tricky to get in and out. You really have to be guided and know where to go. He called me right away and said that he was outside. I then came down and kinda looked at his truck and told him what the clearance was on our gate. Then I led him down to a space he could park in and it worked out really good. He was helpful and got right to the problem and did his thing.

Most of the time, I submit claims to AHS online and it has been very easy. When I call, sometimes there is a language barrier between me and the few of their reps. Still, I have a pretty good experience and we manage to get things resolved. Most of their techs are professional. I had a problem with one of their electrical contractors though but AHS doesn't use them anymore.

American Home Shield is affordable and it's almost all-inclusive. So it's a great deal and I recommend everyone to them. It's pretty easy to submit a claim online. But when there's a plumbing leak in the wall, the plumber has to open up the wall. But American Home Shield doesn't have in their program to repaint the wall or to match the texture. It's just a wall patch. So that, to me, is a problem because now I'm out of pocket on top of paying American Home Shield the assurance for having to get someone else out there to rematch the texture of the wall and paint it. But I'm sure that's something that AHS does to keep the insurance cheap.

I had a claim for maintenance on my heater. I made the call, AHS told me what to expect and who would call me back. The contractor called me, and the next day, the man was here and did an excellent job. He went over detail by detail what was done and how and what shape my heater's in. Everything went well and I was happy. I'm from New York originally, and then I moved to California for 15 years, and then we retired here in Missouri. I had bad experiences with vendors here where independently, I was trying to get somebody to come in and they either don't answer the phone or they answer it and they would say that they'd call tomorrow. Then they either call three days later, or they would show up late or they don't. That's why I'm really thrilled with American Home Shield. It was very fast, efficient, and no problems. I'm gonna recommend it to anybody who needs to look into that kind of service.

I called in and requested a receipt because I didn't get anything from the vendor that came out. The washing machine and my refrigerator works. But I didn't get a list of the parts that the tech put in my machine so I have that for the future. I called and asked that from the vendor. I haven't received it. But other than that, it was a quality vendor that worked for me. They found the problem and they were very quick. The tech was very service-oriented. He did great service. He got the parts that he had to order and came back quickly. They rescheduled the appointment to get back in and repair it. That was good. I would recommend Home Shield.

I put a claim in to American Home Shield for a dishwasher. I went online and submitted what was wrong and then, they sent out a contractor. He looked at the dishwasher and put down what was wrong. They said that AHS would get back to me but they didn’t. So, I finally called the other day because I had been without a major appliance in the house all this time. I didn't get a call within that month. I don't understand because there was a guy here and he took down the color of the dishwasher and the dimensions. They called me twice and asked me for the same exact information. Then, I haven't heard anything. So, I called the other day. I'm highly disappointed.

My garage door stopped working and I went online and submitted a claim to American Home Shield. They sent me a notification telling me that someone will be in touch with me and the repair person called me the next day. Dealing with him was great. AHS is simple, easy and self-explanatory.

The toilet was slow draining and then the sink was the same thing. Shields Plumbing came in and they were respectful. I showed them where the issues were. They looked at it and they worked on it, and then they fixed it. So, it was no issue when it came to how long they took to fix it or the time frame it took them to get to our house. It was pretty good. Shields Plumbing gives good service each time they've come out. It's pretty easy being able to go in the app or the AHS website and then submitting the claim. It's convenient instead of having to call. It was easy when it came to getting the quote before we even purchased our warranty. I never had an issue when any of the people that came out to fix anything wrong with the house. So, I'd definitely recommend American Home Shield from my experience.

My brother and sister said that once I get my house, I got to get American Home Shield. I wanted to do everything possible to make it easier on me, so I signed up with them. But if I'm paying the policy, then I should be able to have somebody come out within a 15-hour period. Living in Florida and my claim being about the AC, I didn't think I should have to go two days. At that time, it was very warm here, especially during the summer, and the fan of the AC unit was not working. When I submitted the claim, they said it was over the weekend so I had to wait until Monday. But they should have a source of companies, not just one, that can attend to that need. Aside from waiting for two days, the first repair didn't work correctly so, I had another three days for the same thing. But once the techs came out, they were learned on what they needed to do, so I was pleased.

In general, American Home Shield has been good. I've had two different service requests where one of them was within the last three weeks, and the other one was a month before that. For the most recent one, it was when my dryer wasn't working. When I'd hit the button to start it, it would not spin. It sounded like it was going when I had my finger on the start button, but when I took my finger off, then it totally stopped. Even with my finger on it, it wasn't spinning.

The air conditioning would not come on. Comfort Pro came and fixed it. My husband said they replaced a capacitor and the tech had the part on his truck. He was very, very nice and he was here on time. Everything's working fine now. We just had a claim on the icemaker in our refrigerator. The ice would like freeze around the icemaker. The man came today and replaced it.

Air Command came to my home and the company is good. There was water leaking from our AC and he checked it and recommended some part needed to be added so that the water won't come through the secondary pan. He submitted a request to American Home Shield and when I contacted Air Command yesterday, they said it was rejected. Nobody contacted me though. I had the insurance earlier for two years as well and then I cancelled in the middle. I came back now, but I cancelled my contract again.

I submitted a claim online to American Home Shield for the microwave and then, I had an email within 24 hours. There were two contractors. The first one was great because before he would come in the house, he wanted to know if anybody had been sick. I had to wear a mask. There were some protocols that were followed. The second contractor was a lot more lenient about that. He did have a mask on but he didn't need me to confirm anything or say that we haven't been around. But he fixed the microwave. He had to take the whole thing apart. The first one had said that he could fix the door as well because the door was kind of hanging. He said that when he changes the fuse, he would do that. But the next guy who came didn’t have any idea what I was talking about and he didn't bring anything to do it. So that was the only thing that was disappointing. Still, AHS was great when I had a problem.

I called American Home Shield and told them the plumbing issue. They charged me a service fee and then they sent someone out who misdiagnosed it. They thought that the problem didn't exist. They didn't fix anything. So I called American Home Shield back yesterday and another company is supposed to come out on Friday. I pulled out the ceiling in the kitchen and it's leaking from the pipe. So we're gonna move forward from there. Overall, American Home Shield is not very user-friendly. You get put in another country and you gotta deal with arguing back and forth for them to set things up and the service fee.

My claim with American Home Shield on an electrical issue went okay. A guy from Ace's Garage Door Repair came and made some adjustments. He said he thought it was just some adjustments, so he adjusted the knobs on the actual garage door opener, and it went up and down. It worked for a day and now, I'm having some of the same issues. The garage door doesn't go all the way down by itself. The guy replaced the button that was in the garage. He said something was wrong with that, too. When I hit the button for it to open, it opens. I hit the button for it to close and it won't close. It’d go halfway down, and then it’ll come back up. I was glad he was able to come out and do what he did, but I don’t think they completely fixed it because I'm having this problem again. So far, American Home Shield is good. I have my spot in my sink sprung a leak. So, I need to call them again for that.

I've always had wonderful experiences with Home Shield. I normally call in to submit claims and it's easy to do. Recently, C Mayes Plumbing replaced the garbage disposal. I would highly recommend Home Shield. They're a pleasure to deal with.

The contractor, Donald, was inspecting our dishwasher, the range, the refrigerator and the washer. For some reason, they didn't inspect the exhaust hood. But the dishwasher, they claimed it as defective, so they're replacing that. The washing machine was leaking and he wasn't able to fix that, so they're replacing that. The refrigerator should be replaced just because I'm a registered dietician and there are rust and corrosion on the racks in the refrigerator. There is also a black mold around the same. One of the refrigerator door sealants has been damaged too.

It takes forever to get through to a live person from American Home Shield. But I've had them for 10 years now and I pretty much had a good experience each and every time. I would highly recommend them to my family and friends. The techs we had for the airconditioning claim were very prompt and helpful. They're coming back out this Saturday. With the attic fan, the tech also ordered the part for it. He's supposed to be coming back out too. The contractors from American Home Shield were very professional, pleasant, and they explained what they needed to do.

I was having issues with my ceiling fan, house fan and exhaust fan. Professional Systems Design came and replaced them. I’ve been with American Home Shield since '91 and sometimes, the companies that come out are not that nice or reliable. Submitting a claim is easy but it’s hard to get a hold of AHS on the phone lately. You have to be on hold for a long time because of everything that has been going on. I try to just do it online when I need to submit a claim but they should have an app where we can download on our phone to do it instead of having to go through the website

The heat pump wasn't working right. It was making noises. Home Shield sent out Service Mechanical and they were very good. The tech fixed everything. The heating works good. Home Shield always does what they say they will do. They get things fixed, they're prompt with their service, and they haven't gone up much in price.

I had the same problem I had before when the repairman came out. He’s supposed to put a camera in there and he never did. Then he comes out with a ridiculous thing just to put the snake through 50 feet for $713. I told him to get off my property and not to come back again. The issue is not fixed. I'm gonna call American Home Shield because he said that they could’ve done it. They had an extra deal that they will come inside the house and do the plumbing including the toilet, but nobody ever told me that. I would’ve said okay. I'll pay $10 or whatever is extra.

My pool pump was shot. It didn’t fire. It was old and rusted out. American Home Shield sent out a tech. They came out the very next day and replaced it. The guy who installed the new part was awesome. He's a super good guy. The last time I called American Home Shield, the call center was so noisy. They must've had it outsourced. It was like there were 50 people in a size of a living room. It was that loud. I kept having to repeat stuff and re-ask questions. But the claims process itself and the company have been great.

My refrigerator was leaking water into the fridge and Omega came out the same day. The guy was very nice, very professional and got the job done really quickly.

Our toilets weren't flushing and the guy said there wasn't enough water in our toilets and it was done. It was quick. This time, we didn't have any problems. We had a good experience.

I told American Home Shield that water was not coming in my bathroom shower, where we turn on the tap. We tried to clean everything but still, the water was not coming. So, they sent it to J & K. The contractor came and solved my problem. He did a good job and I'm happy with that. It’s been perfect since then. I will recommend J & K and I'm very satisfied with AHS.

I've never used American Home Shield until now. My disposal went bad, so they had a guy from Sigmond Plumbing come out. It took two days and I wish that it was a little bit quicker getting to my house. It was easy to request for service, but I wish the online would let you answer a bit more questions and in depth than what it is. There was one where I wanted to say it was leaking and it wasn't working. They're combined and I couldn't answer both of them. Maybe if I could have selected the leaking too, there would have been a lot more urgency to getting to my house, but I stuck a bowl under there, so it wasn't horrible. When my sister called for her company though, they were out the same day. I'm assuming it depends on who they call and if they're available though.

The toilet wasn't draining and the contractor came in. I had to order a pump. They fixed it and everything went smoothly. I’ve only had American Home Shield for about three months and the only thing is that when they schedule for a tech to come out, it takes about a week. Then, it takes about a week to order a part. So, you’re without an appliance for two weeks. I completely understand the process but they could improve towards the timeliness. Still, I'd recommend them. I shopped around and AHS had the best price with the best benefits.

It all started in January. I had a new furnace put in then I had a broken pipe under the house that apparently had been there for a while 'cause I was beginning to get some smell from the kitchen sink. I called the plumber and he checked it out. He didn't go under the house. He noticed from the side vent outside the house and said I had a broken pipe under there. They could not get in there and fix that pipe until I had restoration done. I asked what was that and he said someone else was supposed to come in, clean up all the debris that was in there and put something underneath to absorb moisture. I had to call someone else and apparently, this is not covered by American Home Shield so I had to go on my own to do this. They came in and cleaned out everything. To get underneath the house, you go in through a closet door and it's a small opening. But they got in. Once that was done, the plumber said to call him me back and he'd come repair the pipe. So, I did.

Submitting a claim to American Home Shield is extremely easy. I do it online. It only takes a couple of minutes max from start to finish. The last claim that I had, I posted the request, and within 10 minutes, I had somebody from CTR Services contact me and said, “Hey, I'm in your area. I'll be right there.” It was extremely fast. It was 6 o'clock at night, it was late and it was all taken care of. I needed Freon, so they put Freon in my unit, sent me a bill, and I paid it the next day. So far, American Home Shield fixed everything that I've needed from a dishwasher to the AC and a couple of other things. I have recommended AHS to a friend who ended up buying it.

Foster's Heating & Air solved our problem and they were awesome. The issue was the piping that was that carried the water. The guy already had the part but he had to get the replacement approved through Home Shield first. It took a couple of days but it wasn't a big deal. As soon as he got an approval, he came back and fixed it. And it works perfectly now. American Home Shield was great. At first, I thought we were gonna have trouble calling in the claim. When I tried to pay the first time, it wouldn't go through for some reason. They had to email me and I had to call them back to use another form of payment, and my co-pay finally went through. American Home Shield has the best price and they have good reviews.

We call the main phone number for American Home Shield and explain to them what the problem is. They say they're gonna contact someone to get back to us with an appointment date. Maybe two or three days after the appointment, our deductible is deducted. I gave them a payment from my checking account. I made a claim for my oven and this is for the same repair and the same company I had in April. For whatever reason, our oven went out. The tech came right out and repaired it. He was fine.

I've had American Home Shield for 35 years and I was really happy until last year when they changed some of their rules on fixing things. I got stuck with one of their regulations saying that their warranty was not gonna apply because what I had was out of code. Before, even if something was out of code or if I had something like my air conditioner put in 25 years ago, they would fix it anyway. Instead, we got stuck with a $5,000 air conditioning repair bill. I was a realtor and I always put Home Shield on all my homes. I would go to bat for them in a minute but this little change to their rules is making a big difference.

We called American Home Shield over the phone to have our central air conditioning unit serviced and then they called the place that was gonna service it here locally. The date and time was then verified and we paid 100 for the deductible on the service. The unit may need coolant and they had noted on the recording on Home Shield that there would be a little fee. The unit did need some coolant, so we had to pay an extra $35 and that was our total price. The air conditioning has worked good since then. We live in the desert, so we run our central air practically year-round.

We called AHS and submitted a claim. The rep was helpful and fast. When the technicians came out for our AC, it was wonderful. They repaired it. So far, it's been great with American Home Shield.

I had a satisfactory experience with American Home Shield. I made a claim for my air conditioner which was okay and yesterday, a man came and fixed it. The tech was fine and my air conditioner is working fine now.

YAZD Mechanical came out to do the job 10 days ago. They were really fast and efficient. The whole service was great. They said everything is fine. Everything is in great condition.

I'm happy with American Home Shield. I called them for the washer and dryer. They set me up with the provider and it was serviced in 24 hours’ time. The contractor called me like in half an hour's time once I opened up the claim. He set up the appointment, came and did the job.

My central air conditioning broke. I called American Home Shield and their contractor came. The techs said that my unit needed to be replaced. Home Shield didn't tell me that they could actually fix it. Also, they can pay the contractors to replace my unit instead of having me pay another guy. There was a lot of miscommunication. Eventually, the tech came, installed the replacement and did a decent job. He had to get a couple of subcontractors to do my electrical. I wish AHS would have told me right off the top that they had this option to use their contractor which would be a lot cheaper. Still, things went well.

The air conditioner had stopped working. I went through American Home Shield's website on the computer to do a claim. It was fairly simple. There's a button that said, “file a claim.” Then, it had the option there for conditioner. About five minutes after I put in the claim, it already had the name of the company, and they called me like the next morning to get scheduled. On Time Plumbing & Heating came out, and the service that they provided was good and quick, and everything worked out.

This is my second property with Home Shield. Recently, the downstairs AC unit stopped working. The issue ended up being it was low on refrigerant so it was freezing up the core. Atchley Air came in, diagnosed the unit and filled it full of refrigerant. They did great. I've had that issue before with a different house, and we'll see if it lasts. If it does, then it was successful. If it doesn't, we'll figure out what the issue is.

Submitting a claim to American Home Shield went perfectly. The tech who was sent was on time, very quick and knowledgeable. He used a mask and was very polite. He installed a faucet in my kitchen and now it's doing great. Though I wish AHS didn't go up by $6 on my monthly rate, other than that, I've had two or three repairs with them and everything has gone perfectly well.

I called American Home Shield and submitted a claim 'cause I didn't have my hot water in my bedroom in the shower. They told me that someone would be contacting me. They gave me the option of two contractors and I picked Waters Edge. I knew the other one so I wanted to get someone I didn't know. That was the first one they recommended also. The contractors texted me or emailed me when they were coming out and told me who it was that was coming and when they were coming.

I've had one claim and the contractor called me within a day. It was wonderful. He came out on time. He did the job that he was supposed to do. Everything was great except for they couldn't fix the dishwasher because it goes on and off. The guy tightened a bunch of stuff and it came on. Then we turned it off, and turned it on, and it came on. But after he left, it went off again. They're gonna replace my dishwasher now and I got a call last week from American Home Shield. It was an 800 number. I couldn't understand the lady that left the message. I don't have any idea who I'm supposed to call or what I'm supposed to do. I called the contractor and she said since American Home Shield is gonna replace the dishwasher, they aren't involved with that anymore. I called American Home Shield directly and they transferred me to another number which was fine. But after an hour and a half on hold, I hung up.

I call in when submitting claims to American Home Shield. It’s easiest. The reps are super good to go and the technician from Third Generation Plumbing and Mechanic was off the chain. He was fantastic. We didn't think there was anything in the beginning and the PVC was a continuing problem. He fixed it and since the repair, it's perfect. Everything has been great with AHS.

My dishwasher was not working at all and the technician that came out to service it was very friendly. He explained exactly what he was doing and what the issue was. He wore a mask and had gloves on. He was very cautious while he was in my home and I have nothing but positive feedback to provide concerning him and the service that he provided. In general though, American Home Shield is inconsistent. I had experiences like that where the technician was awesome and the company was great in terms of scheduling appointments and getting someone out to take care of the issue. A couple of weeks before that technician came out, I had someone else come because there was a leak from one of my bathroom sinks and the kitchen sink.

We had a few issues with our appliances. Our dryer wasn’t spinning properly. The dryer drum had come off its track. CK Appliance came out and fixed a bearing on it to make it run properly. They got that working nicely. And then there was an issue with our washing machine. The valves for the water weren't working properly so it kept erroring out. It wasn't getting the right amount of water so it kept saying it wasn’t getting any water and it shut off. I specifically requested CK because they had already taken a preliminary look at the washing machine while they were fixing the dryer. They came out, replaced the valve on that, and got that working again.

I gave Home Shield a call and they scheduled the contractor to come out. The contractor came out that same day and the breaker was fixed. It was very smooth and very well done. The contractor had boot covers and he had his mask on. It was just a breaker change, so nothing complicated. And the contractor knew what they were doing and it was an easy fix.

I had placed a call several weeks earlier and Crain's Air Conditioning came out and looked at our air conditioner. Then I had some additional problems so they came out and fixed one thing on it. Then it went down two days later. They came back out for a third call and traced down the issue and replaced the capacitor on it. They were very professional and they responded very promptly. Submitting those claims was fairly easy in the beginning. The biggest thing with COVID right now is actually talking to a live person. There's an extended wait time because they have fewer people in the office who's answering the phone. So other than the initial wait time to talk to someone, that's the most difficult thing about it.

We submitted a claim with AHS because we were having trouble with the wash cycle in the washing machine. I got through the website of AHS and it was fine. It was easy enough to use. The contractors that came were professional. The washing machine has been good so far. My experience with AHS has been professional, clean and it was good engagement.

I called American Home Shield about the oven not working and they assigned someone. The very next day, that contractor was out, fixed it on the spot and it was done. I had a great experience. I'm a Real Estate broker and I put all my clients with AHS because they're the only ones that I trust.

P.G. Appliance Service came and fixed the microwave that didn't have no power at all. I filed the claim through the website and it was straightforward. Everything was understandable. I like the website. American Home Shield gave me a time window when the contractors would contact me and they were pretty swift with contacting me. These contractors came out twice. The first time, they contacted me right away within an hour almost. The second time, I had to contact them the next day and they came back. They came out that same day. They're good guys. Everything’s been working fine.

We had a plumbing issue. I submitted claim through the app. It was done in a couple of minutes. It was super easy. The contractor came out and got us all sorted out. He was very professional and he wore a mask and gloves. He didn't come with booties, which would be nice, but that would be above and beyond. But he took care of one of the problems with the water heater and he explained to me step-by-step what he was doing to relight the pilot, the things to look out for the next time it might go out. He said that while he was checking the downstairs plumbing leak, that he would just wait a while to make sure that the light stayed on before he left. It was pretty straightforward.

Our AC was leaking a lot of water and it was creating mud outside the home. The first time Airtronics came, they repaired something that had gone bad that we didn't realize. So they thought that would fix the issue but it kept dripping water. Then on the second time, they found water on the pan. They blew the air out and unclogged it. Then after that, my yard guy found that there was water dripping straight off the mud.

Chicago Skyline came out to take care of a clogged drain. I've dealt with them on several occasions and they're familiar with our property, so we don't have an issue. They also communicate well with our tenant. The issue more so is with the main company, which is American Home Shield. My feelings about the company as a whole is hit or miss. Submitting the claim is simple and straightforward, but the problem with American Home Shield is that you have to wait on the phone, sometimes for almost an hour, to get to a person. That can be quite annoying, and then sometimes, they send out vendors who aren't the most competent. I don't have a problem with the one that we currently have had, but we've had past experiences where some of the vendors aren't the best.

Eagle Heating & Air came out for a preseason checkup. We had to have our unit cleaned and inspected every year. The technicians were professional and friendly.

Six weeks ago, I called in to get information on what AHS covered 'cause it's benign on the policy. I had to wait an hour and a half to get someone to pick up. I really wish they would have a callback system. But when I called in for the claims, it was awesome. Somehow, I was lucky enough to get patched through in 15 minutes. It was doable. I told them that I have banging in the walls when you turn on the hot water. I don't believe it's a leak 'cause there's no dark spots through the walls. I suggested to them that it might be a pressure valve. They took in all the information and they'd let me know. They said, "We don't cover for warranties if there's a noise in the wall," which I figured they wouldn't. You'd have to tear up all the walls to find it. So, that was fine.

I have two houses that I pay to support this insurance for over $1,200. The way to handle things varies and changes. Some companies are very good, some are not. I don't know why it's totally different situation. The central vacuum is 20 years old and it just broke. Sierra Central Vacuum came out. The technician is a specialist. He checked it, called American Home Shield, got it approved, gathered new equipment, and installed it. It was a one-time service that resolved the problem. I was very satisfied. However, I called so many times for the dishwasher issue and I had to pay three times to resolve it. Then American Home Shield does a lot of advertisements and also the follow-up always makes you renew. I wish they concentrate on their job quality and customer service quality instead of putting a lot on advertisements. They should save the money for better service.

My built-in microwave came up with error messages. It would start beeping at 3:00 in the morning and come up with error messages SE and various messages. I called AHS and they said that contractor would notify me as far as when they would be there and that I would get an email indicating who it had been given to. I did receive that. Then the tech came out and he went through some reset procedures. It reset, but then within a few hours, it was doing it again. So he came back, ordered a part and installed it. He was exceedingly polite and he seemed to know what he was doing. He was cautious with wearing a mask. So I would certainly recommend that company. They were excellent.

I have called this company on several occasion concerning a problem with my AC. They told me due to excessive use of my system they could not service my system. Well they knew that my home wasn’t a newly built home, so yes there will be problems that arise. Isn’t that the reason I purchase the home warranty. I have tried to reach management about my concern, but can only get as far as a person who only speaks broken dialect, and tells me that she will have someone call me. I have been waiting for a return call for over three week, and no one has yet to follow up with me. I only ask for a refund of all my monies, however this company seems as though they are truly a rip off. I would not recommend this company to ANYONE.

My well pump stopped working on Saturday, which means no water in the house. I contacted AHS and requested service. A contractor was assigned, but did not contact me. I reached out to AHS and they told me a new contractor would be assigned and contact me on Sunday. Sunday came and went with no contact. On Monday morning I called again and a contractor was finally assigned and that morning went to my house. The technician identified the issue as a bad control board. He immediately submitted the authorization request to AHS. Hours later there was no word from AHS. I contacted them and they told me the contractor had not submitted the paper work. I asked them to call the contractor because I knew that wasn't true.

After years of paying premiums with no claims our washer gave out, so finally a chance to use our policy. Called AHS, told them the drum was spinning unevenly and smoking - clearly the drum needs replacing I say. 10 days later a repairman shows up, of course looks at the drum for 10 seconds and declares it needs to be replaced. Now AHS is supposedly looking for replacement parts (parts and labor clearly more than replacement cost of the machine) with no indication of when that search will end, the timing of replacement if they find the parts, or their intentions if they don’t find the parts. The ticket shows as ‘closed’ in my online account so the only source of info is me calling AHS every day, waiting on hold, and re-explaining all of this to a new operator. Short story, 3 weeks, no washer, no end in sight. AHS is a complete waste of money and time! DO NOT BUY!

The guy from Alejo Electric came and he looked at the issue. He said such a problem happens if the light is turned off. In our area during this COVID-19 and the fire in the state, there was a time when power was cut out. I don't know if that's when the issue happened, because my air conditioning system was working before. He couldn't turn it on. He told me that he's gonna report what he has done and that American Home Shield would get back to me. He took some pictures. Then I didn't hear from American Home Shield. I called them to follow up. They said that somebody would be sent to take care of the issue. Then recently, I saw an email from them saying that there were limitations approving the air conditioning at my place and they gave a number to call.

When my air conditioning was not working, I submitted the claim and they gave me a provider. But when I called those people, they told me that they didn't accept AHS claims anymore. Apparently, they're assigned by computer and nobody called them until they got a message. So that wasn’t too good. So I called AHS back and they gave me another provider, which was LynnCo. Then LynnCo called me and said it would be five days for someone to come out.

The hot water heater went out. We called to submit a claim with AHS. The vendors came and they said it needed to be replaced. However, the new hot water heaters have different air vents on it than the other ones did. So, the technician had to order it. But he was able to get the old one started. We still had hot water in the meantime. Everything has been fine since then.