American Home Shield Reviews

I cannot get the service provided on my A/C. My wife is ill and cannot survive without air conditioning. I am due a replacement unit and cannot get anyone to call me and I am put on hold continually for over an hour without assistance. I have never dealt with such an incompetent company in my life.

They do not take care of their people and are slow to get the work done, two months to fix my icebox, two weeks now just to get my air fix in the 90s and they still have not help when called, this is the best way to go. Put the money in an account yourself and call a better company to come out to fix it and you can save money and have it done right away#.

Updated on 12/27/2019: In mid August my cooktop went bad. I had posted a review in Sept about same cooktop since nothing seemed to be happening. After my review in sept I got a response from AHS on this site saying they have emailed me for a follow up. I haven't found that email in my inbox from them and nobody tried to call me either from AHS. They have my contact info also.

You pay for service...they send inadequate service repair companies that lie and misdiagnose repair and try to blame the customer. This way the customer is responsible for repair. If you’re it smart enough to dispute the claim you’re stuck for the service call and new appliance! Thankfully I refused to allow that to happen so they did send someone else who indicated he did over 500 disputed claims for AHS! Really!? Once it was determined that we needed a replacement we couldn’t get through to AHS. And replacement or reimbursement was also a disappointment. Canceled my contract!

I've been with American Home Shield for at least three years. Lake Area Appliance Service recently came out to service the dryer, and it was just the fuse. The contractor was very nice and timely, and he did a good job. He had to come back due to ordering a part, but he did the job within the next day.

I had American Home Shield nine years ago, and I bought a house in April and I also got them. And I'm much more satisfied this time around with them. I've done a combination of submitting a claim over the phone and online, and I'm very satisfied with each. When the dryer wasn't drying, the tech fixed it right away. He was here and gone within half an hour. It was very brief.

When my dishwasher broke, I made a claim with American Home Shield and followed protocol. I followed the online inquiry with them then I got a repair person to come. The repair guy said that the dishwasher couldn't be fixed. He contacted American Home Shield but they were not so fast in calling me back to resolve this and to let me know what the decision was. There was a mixture of phone calls and online submission of paperwork. The problem was I really had to stay on it with American Home Shield and had to nudge them to move on this. I had to be my own consumer advocate. It wasn't the end of the world though.

I had an electrical issue in the kitchen. A bunch of outlets weren't working. I made a phone call to American Home Shield to file a claim, and my interaction with the claim rep was great. I've never had an issue with anybody from American Home Shield. The contractor came out in about four days. They contacted us, but we needed to schedule it. The contractor was fantastic, did a great job, checked everything, and made sure that everything was working once he found the issue. Everything has been perfect. We haven't had any issues. So, we're very happy. It's been an excellent experience.

The tech from Henco Services that AHS sent out is the best and and we don't like it when they'd would send other people. He also fixed our microwave and our dishwasher before, as well as some other stuff, and I recommend him to my neighbors. He's amazing. As for AHS, I have no complaints with this warranty company. I submitted my claim online and the process was easy.

I just bought my house in March and the seller chose American Home Shield. I called them and I went through everything automated when I submitted a claim for my AC. Rescue Air, the contractor, was fabulous. I was honestly impressed because I knew when they were on their way and when they were there. The technician was very attentive and if had any questions, he answered them. He came out in a matter of no time, and he was in and out of there. It was just an overall good experience.

The air conditioner was leaking and not working, and I submitted a claim online to American Home Shield. The website was very simple to use and after the hurricane went through, the contractor was very quick to get out here. They’re here today to do the work and the technician said he should be done in two or three hours, and I think he'll be able to accomplish it. They have been great. However, American Home Shield doesn’t understand customer service. If I am their customer and BestWay is their vendor, I don’t understand why it's my obligation to keep calling them, asking them about the status and being told that I should directly call BestWay. I figure, as a customer service-oriented business as American Home Shield is, they ought to be the one that’s being proactive instead of sitting back there and cashing my check and closing the claim and everything else when the work hasn’t even started yet.

I've had American Home Shield for my various homes for 20 years. I tried another company once and I came back to American Home Shield. When my garage door wasn't opening, I submitted a claim for it online. I have no issues with the American Home Shield website. It gives me the time when to expect the contractor to come out. I had great service from the Smokey's Garage Doors contractor. Everything has been perfect since the service. Also, I'm about to do another for my air conditioning today.

A gentleman came out to look at my air conditioner. I let him in my house and chat with him. He had to blow a line out with compressed air and he did what he needed to do on the first try. It was all good.

I did a claim online with American Home Shield. It was really easy to do. I had a plumbing issue, and once the contractor finally got out here, it went well. It just took a couple of times getting them out here. The gentleman that was here was very, very nice. He explained stuff to me. He was very professional.

I submitted a claim online to American Home Shield for my central air. It wasn’t cooling the house down, and it was just blowing warm air rather than cold air. The contractor was a nice guy, friendly and knowledgeable. He was here for half an hour and the AC is working good now. I’ve been very pleased with AHS and the people they’ve sent out. I’d recommend them.

American Home Shield sent Do Rite Plumbing and my experience went great. I had a leak up under my sink and the garbage disposal was messed up, so they fixed it. I submitted the claim to AHS online. The contractor came out within a couple of days. I had to make sure that it correlated with my work schedule. The contractor was very professional and very courteous.

I had a plumbing issue with my dishwasher and American Home Shield sent out a contractor after I filed a claim online. One guy came out and worked on the issue. He told me that it seems to be working, but he put on the thing that the garbage disposal would not clear, and that was why it couldn’t finish doing what it needed to do.

We have been in real estate for 31 years, and American Home Shield is who we always recommend. Whether we have the buyer or the seller, we recommend it. And a lot of times, we’ve even paid for the policy, so you don’t have to worry about anything. When something happens and the garbage disposal goes out, you call American Home Shield and it’s taken care of. You don’t have to worry about it. So, that’s why we’ve been with them so long. And I’ve never ever had a problem with them. They are great. We never had a bad contractor. They are always very professional and very kind.

The washing machine quit working and American Home Shield sent out Mr. Appliance of Rockwall for it. The tech was very professional, clean and courteous. He was also prompt and completed the work in a very suitable time, so it went very well.

I was having issues with the washer and submitting the claim to American Home Shield was straightforward. I did everything over the phone and once I submitted it, the contractor, Silver Star, called me the next day. Then, five days after that, I talked to them. They came in and found out what was wrong with the part. They said they would order the part and then come back in about a week. After four days, they called me. They said that they had the part, and they wanted to come and install it. So, it was pretty good and the experience was excellent. Since then, everything has been going well.

AHS has been wonderful. I had a water heater problem. I called American Home Shield, and they gave me a number, and said it would be Keaton Plumbing. The contractor came out and fixed the issue. So absolutely get AHS.

I contacted American Home Shield for service online, which I don't like because it doesn’t let you leave any details. In one case, it was the upstairs and downstairs air conditioner, and because we couldn’t leave any details, we had to do two separate claims but we didn’t know that at the time. I didn’t have the right parts because the rep didn’t know what the deal was. But the contractors were out the next day and arrived in the time that they said they would. They were very professional, courteous and quick about the communication that we needed.

So far, we've been really happy with American Home Shield. I was very impressed that they had something available that quick, and the gentleman from On Time Plumbing & Heating that came in was very professional. It was a quick assessment, which was what I needed.

Our air conditioner was leaking recently and it turned out not to be working altogether. The motor outside was done. I put in a service request with American Home Shield and they sent Walker Air Conditioning. They came out twice. The first time, the contractor checked everything. The unit was on the fritz so they couldn't identify wholeheartedly what was going on with it. They told me to let them know if something happens in the future.

My dryer wouldn’t run recently and the representative that I spoke to from American Home Shield was good. The tech was great, but the claim is not done yet. They had to see if they’re gonna replace the dryer or put in a motor, and I don’t know what they’re gonna do. I'll have a problem if they take too long to fix it ‘cause when I have to dry clothes, I gotta go to cleaners to dry stuff. I also had my air conditioner and my washing machine take too long. I’m not satisfied with the way AHS handled them. They do repairs, but they don’t come out like they say they do. Then they go on TV and advertise these lies saying that they come out the same day, which they don’t.

I called Home Shield to file a claim, and I was told to expect the contractors out between 8:00 and noon. Two guys from Plumb Genius came out and they did the plumbing thing issue on my bathtub and fixed it, and I signed in the tablet, and they left. They did a good job. They were polite and professional. One of them showed me where it was leaking and he just said he needed to replace that piece. We could take a bath and a shower now, so it was great. I would tell others to call American Home Shield or use their website. They solve problems.

We've been with American Home Shied for 14 years and they're pretty good. But I had an issue with my faucet and when I put in for the work order online, it didn't give me the exact choices. There was a leak underneath the sink and the water was going out slowly. But there was really no way of explaining it and I was told that the warranty doesn't cover what I had requested service for. High Priority came out and replaced the garbage disposal. But the water in my sink is still going down slowly. So they told American Home Shield that there were two different issues and that I have to put in another work order and pay $75 for them to come back out.

American Home Shield sent Silver Star Appliance for an appliance issue. Everything was good with the claim. I did it online and the process was easy. The only thing, which I didn't expect, is Silver Star Appliance had a part, but it was the wrong part number. So it was just another day, which was not a big deal. I wasn't expecting them having a part on hand that day. Also, with the online submission of the claim, there was not an option to put what the model was for the device. There was no model placement where I could put the model number in. So, having that as an option would be good. Other than that, there were no issues and they fixed the problem first time out.

When my washer wasn’t draining out, I phoned American Home Shield and they sent out a contractor to service it. They did okay, but the washer wouldn't come back on and I couldn't use it, so I had to call them back because they messed up some wiring. They came back out the next day and took about an hour to fix the problem.

I've had American Home Shield on and off for about 10 years, and it's been easy to file claims online. American Home Shield assigned my latest claim to BB Lewis. I was impressed with their professionalism, and how quick they were, and how they explained stuff to us.

Our AC went out. The first time I called the first company, I made the appointment and they came in. Then they said that the issue was fixed. When the guy went outside to get the invoice, my daughter noticed that there was still smell like fire. The guy checked and said that maybe it needed another part. They ordered the part and it took about two weeks. I called the lady there and they came in again. That was a Friday and the problem was supposed to be fixed. Then it smelled like fire again on Saturday. I called the company on Monday and I told the lady that I still have the problem. I asked if she could send somebody and she said that they have an appointment after two weeks. I said that I have a baby at home and their guys already came in three times, and they didn’t fix it. I asked her to check if there have any cancellation and she said there was nothing and that she would give me the next appointment that’s for next week. She was very rude.

I've been American Home Shield since I bought my place in June. I had them before for five years when I owned a home in New York. They have the best reputation. Back then, it there wasn't a whole lot of choices available like there is now. Also, I didn't really have to use American Home Shield that often. When my sink was leaking really badly that I had to put a bucket underneath the cabinet, I called American Home Shield. The claim process was simple and easy. Their rep explained the process.

I had a few issues with my electricity when I moved in. My outlets were loose and I was told that there were frayed wires in our electrical box. I had the technician kinda take a look at that, but he said that there was no issue with them. When he turned on our light switch, our light didn't come on all the time. I thought it was an issue with the actual switch and he said that we just need to change the bulb. He tested the other things that the inspector reported as wrong, but nothing was wrong. But he ended up repairing a few outlets and clipping a lot of the cords that were in the wall. A lot of cords popped out of the wall from our previous owner and we were afraid to clip them because we didn't wanna set our house on fire. We haven’t swapped the light bulb yet but all the outlets are good and I’m happy that the cords are gone. That really went well.

I had a claim for my AC and my experience with AHS was great. The techs from Air Force Heating and Cooling who came out resolved my issue very quickly and working with them was easy. Submitting the claim online with AHS was very easy, too.

I submitted a service request for the repair of my furnace. The website was very easy to use. And the contractor was quick and professional. They did a thorough job. The furnace has been performing well. I'm very satisfied with AHS and I would recommend them.

I made a request for service on my wall unit because the the unit kept cutting out for days and would come on for days. I called American Home Shield and they sent a contractor by the name of MYERS COMFORT. I have requested numerous times not to send these people to my home for any work orders. They sent them anyway and told me if I wanted someone else I would have to find them myself, Long story short. They replace my furnace and now the air is not coming form the vents at all.

I had a leak in a pipe in the wall, and the contractor had to cut through the drywall in order to fix the pipe leak. The contractor had to do a bid, and then let AHS know. And then because I was going to California, the tech arranged the appointment after I got back. So he was very good. And then the drywall company came out and fixed the drywall.

I submitted a claim online to AHS and Airmax came out. They were perfect. The contractor was courteous and professional. He did his job and he answered questions. Everything has been perfect since then. I was very satisfied. AHS has been great. I don't think I’ve had any negative experiences at all.

SoCal Appliances came out for the ice maker. It had become detached. It took the contractor like five minutes because there was a screw that had come out, allowing it to fall until he put the screw back in and was done. I called American Home Shield to put in the claim. The contractor was professional. He came within his window. The icemaker has been fine ever since.

Some condenser in my air conditioning unit was not operating. I prefer calling AHS to file a claim and the reps I've spoken with have all been very good. But this time, I had gone online. There were two different contractors that came in. The last one was good, the one before that wasn't. He said my AC was low in Freon and that he had to put Freon in. I told him that we should find where the leak is but he said that it was gonna be okay. And it wasn't. When I called the second time, I asked AHS to please not send that person back again. And the second guy found the leak right away. It was a Schrader valve that was old. It was not sealing up properly.

I had a leak and the ceiling came down. I arranged an appointment online with American Home Shield and DNB Plumbing. I interacted well with them and they were able to resolve my issue.

I moved to my home February of 2018, and that’s when I initiated signing up with AHS. So far, I've been with them for a year and nine months now. I submitted an AC claim to American Home Shield. I called their contractor on a Monday and they offered to come out on a Wednesday, but I wasn’t available. So, that was on me. And they came out in three days. My air conditioner definitely has a leak or multiple leaks on the condenser so there was no Freon in the system at all. I don’t know if that wasn’t caught before considering that in my last service call, they had put in Freon.

The air conditioning was not blowing any cold air. I spoke with someone from AHS over the phone to submit the claim. The contractor that came out was very prompt and very professional, and he did a great job. Some type of board was replaced and the AC has been working perfectly since then. It was very easy to do and the contractor worked really quickly.

I have three houses that I use American Home Shield with. The claims process is not very difficult. You might wait on the line for a little while, but other than that, it's outstanding. I wish they'd give me a discount since I have so many homes with them, but still, it's a good program. CT Appliance came out recently and they did well. I wish American Home Shield would use them every time I call for an appliance issue. The appointment was unbelievable. I called AHS back after the first people they told me to use said it would be two weeks before they could come. They gave me CT who came the next day.

I was selling my house and there were certain things that needed to be fixed. It turned out that I could claim them all into the same thing. I went online and I just put something in and I made my way around it. But if I had to tell my mom to go up there and do it, there is no way because there were certain things that were covered, but they weren’t there. The bathtub faucet wasn’t up there as well as the physical faucet or the spout. It just said, “Faucets Total.” So, you couldn’t really specify.

I lost electricity in my master bedroom. I called American Home Shield and it was good at first. The reps were nice although they were a little bit hard to understand. Also, a rep had to call me back because of my credit card. She had to get that number twice. Other than that, they solved the problem pretty well. Two young electricians came and they couldn’t tell what it was. They then figured it out which was pretty cool. They didn't have the part and it was already past 5:00 so they couldn’t get parts. They came back the next day. They fixed the problem and they did a great job. Things have been great after the repair.

We had an claim for the light in the bathroom and when I called American Home Shield to file a claim, their rep was very cordial and knowledgeable. The contractor they sent out was very good and he was able to fix the issue within the same day. The light is doing great since the repair. I've been with AHS for three years and the renewal is automatic.

Lindi Corporation worked on my AC unit and they were perfect. Everything’s been taken care of, and it was a lot better than the last ones that American Home Shield sent. The last one we had was SAC, and they were terrible and pointless. The wait times for AHS to get back could be improved, but other than that, it’s great.

My fridge side wasn't cooling. It was chill, but it wasn't cold to where it needed to be so my milk was always going bad. I normally fix appliances around the house, but this one was a pretty big job, so I had to have some kind of help. I went online and made my service request with American Home Shield. That was pretty simple. They sent out GE Appliances and their tech was pretty professional. He knew what he was doing which was pretty good. But I saw some frost on the part he replaced and I'm not sure if that's normal. Other than that, everything is still working a lot better. AHS was very helpful.

I opened up a claim with American Home Shield for the well pump. I used their website and it was easy to use. But I had to call them back because we were without water, and the initial contractor they gave me weren’t gonna be able to come out for a week. I talked to one of the customer service reps at American Home Shield, and she got on the phone while I was on hold and she found the Neely contractor. He was able to come out the same day and do it. The tech was good and friendly. It was a good experience. He replaced the well pump and the repair made everything very easy. And he was out within a couple of hours.

Submitting claims with AHS is kinda ridiculous. I usually do it through a phone call and sometimes that works, but sometimes there’s a language issue on the other end of the home warranty people. And I really struggle to understand the accent that their customer service has. It’s not a clear English for my ears and to me, customer service has got to be a clear communication. But with them, it’s not. And that happened for several phone calls. So, I decided to do it online and that put you out into an abyss. Other than that, their contractors were good. But when I was looking for somebody to do a repair, I had never heard of the ones that were offered up to me by the home warranty group. They must be small businesses that are trying to build up a client base and that was interesting.

Submitting a claim online to American Home Shield was a really easy process. It was easy to follow and it was quick. I liked it. I filed a claim for my dryer on a Friday and I got a call from the contractor on Monday. This was the second time that they’ve come out, and both times, they seemed to be very honest about what was wrong with my dryer. They fixed it quickly. They would call me and let me know when they were on their way. So, I really like their company. I would recommend them to anyone. The dryer has been working great.

My wife and I have multiple properties. We have American Home Shield and we’ve had it for for close to 20 years now. I’ve had them longer on one of my rental houses which I’ve owned for 40 years. We pay their premiums mostly. But every once in a while, they pay for something. As far as the technicians that arrived, they were all professional and knew their thing. I usually call AHS and their reps would take my inquiry. The reps that I’ve spoken with so far have been fine. They would assign the claim to somebody, the contractor would contact me and then, somebody would come out and then they'd get an approval from AHS.

My most recent claim with American Home Shield went great. I had a switch problem with my AC and after I filed the claim online, the contractor called me the next day. They were great and they fixed the problem.

I had an issue with a disposal in my basement which was no longer operating. I called American Home Shield and spoke directly to a rep. They sent Prime Plumbing, which I've had before and they were very good. Everything has been fine since. I'm having a little difficulty when speaking with AHS reps though. There seems to be a language barrier. Sometimes, I call late in the evening and get individuals who I can understand a little more clearly. Still, I would recommend AHS.

The service person from Pool and Spa Maintenance came out for a leak. It didn’t take him about a minute to look at it. He knew what it needed and it was taken care of. It was replaced. It took him probably five minutes. That claim with American Home Shield went fine.

We’ve been super happy with our experience. The only issue that I’ve ever had with American Home Shield and with a contractor was with my fridge. My freezer now works, but they broke the light bulb part on it and they quit responding. I quit trying to fight to get it fixed because at that point, it wasn’t American Home Shield, I was told it was the contractor.

My furnace and air conditioning didn't work. I called American Home Shield and the first person they wanted to call was in Charlotte, which is about three hours from us. I told them that wouldn’t work because they wouldn’t come here anyway, so they need to find somebody closer. So they did. It was pretty simple. The contractor was very good. We live in a gated community and it’s very difficult to find the houses. But he did a very good job of finding us. He came when he said he was going to. He did his business, and he left. Everything you can ask for from a contractor. They were on-time and they did what they had to do. They were very professional. We were very satisfied. They did a really good job. American Home Shield has been very helpful. They've done what they needed to do, and that’s all we can ask. If I were calling, I would get it done quicker. The only thing is that it’s not same-day kind of service, but it works very well.

My refrigerator stopped getting cold on a Friday night, and I called American Home Shield's service line. They gave me the number of the appliance guys and said that they would contact me the next day. The contractor did contact me the next day before 9:00 AM, and that was Saturday morning of Labor Day weekend, but they said they couldn’t get to me until Tuesday. I was kinda upset about that because if it was any other appliance, that would be fine, but you kinda have to go immediately if it's the fridge. So, I told them I was unhappy, but it is what it is. And I hung up. Ten minutes later, he called me back and said he was gonna fit me in that day. And they came around noon the same day, and he fixed it. They were great.

My recent claim with AHS was excellent. I submitted my request online and everything was very easy. The contractor responded to me the same day I put the claim in, and was out the next day. He arrived before the scheduled time, a little early, so he was in and out in no time, within an hour or so. Everything’s performing according to requirements. AHS was satisfactory. They met my expectations.

Some of the outlets in the master bathroom, hallway bathroom, and then a couple in the hallway weren’t working. We would have to switch the power off downstairs and turn it back on in the electrical box. If we switch it off and turn it back on, it would work for a couple of times. But if we use it more than once, it would just keep switching off. The breaker kept throwing. Someone came out the first time and replaced something. It worked while they were here, but when we tried to use it that night into the next morning, the breaker popped again so they came back out.

It didn't feel like our AC was cooling the house enough. We had it at 73, and it would only go down to 74 or 75. On the day that the contractor scheduled to come out and get the AC cleaned, he was able to get it all done. He cleaned the AC coil, and the AC has been doing great. We have used American Home Shield for multiple properties for many years. I would recommend them.

I've been with American Home Shield for about a year. We purchased American Home Shield after we got our house because it was an older house and we've been with them for a year now. When the dishwasher went out, I called American Home Shield to schedule a service and their claims process was efficient. The contractors that came out were really nice, professional. I wish they could’ve turned the service around, but the part had to be ordered. If I had to complain about anything, that would be just the amount of time it took to get the actual part that I needed. So far, everything’s fine.

The waste disposal was malfunctioning and I filed a claim with American Home Shield. The contractor arrived when they said they would and they called me in advance. They had a very good demeanor and were very courteous. They said it was fixed, I tested it and it was working. So, they did a great job. The issue was resolved and I didn’t have to call them back for anything. Everything was swiftly done. It exceeded my expectations, so everything was very good.

I filed a claim with American Home Shield for the plumbing beneath the bathroom that had separated. I did it over the phone, and someone from Donnie’s Electric Plumbing Heat & Air came out promptly. He didn’t have the tools, so he had to come back. He had to just take out the toilet and redo all the fittings.

I filed a claim for the AC to American Home Shield. It wasn’t cooling upstairs. I did the claim online and it was the first time I did it, but it was really easy. It took about four days for the contractor to come out. The air conditioner downstairs is working, so we just all slept downstairs. When the contractor was here, he replaced a part. He did it within the same day. The AC has been great.

The air conditioner downstairs was not working and submitting the claim online to American Home Shield was super quick and easy. The contractor could’ve come out the next day but I wasn’t available, so they came out three days later. He came in on time and he was super quick. He said he knew what it was and he just needed to make sure. The part was ordered and the contractor put it in a couple of days later. So, it was super easy, great and they were nice. Everything worked fine.

American Home Shield is the worse warranty company you could find. They do not care about your business or your problems. They only care about you pay in them every month. Called out a technician to fix my washing machine. American Home Shield shipped them the wrong parts. I went for a month without wash machine. When asked about a refund for my deductible they said they don't do that. Their customer service is nonexistent. Begged for a supervisor talk to me. Never received a phone call. You would be better served to take your money and throw it out of a window.

Two toilets were not flushing properly. The mechanisms inside the tanks had to be fixed. I went on the American Home Shield website and filled out their requirement for the claim. It was very simple and easy. The technicians who came were professional and they let me know when they were going to arrive. On one of the days, I had a six-hour window and I couldn't tell them I would be there within the given window so they shortened the window for me. They were very accommodating. Everything was good. It was prompt and quick. The payment was easy too. The mechanism worked when the technicians were there but the mechanism started sticking. They didn't give me any grief about that. They came back out and fixed it. Everything works.

I have had a horrible experience with this company. I purchased this warranty when I purchased my new home. I initially submitted a service request on 9/4th after making 3 months of premium payments. The request was for a plumbing issue. I called to check on the service request. My request was cancelled. They could not find a plumber in the Syracuse NY area. Their remedy is for me to find my own plumber, pay for it & they will reimburse. But the the purpose of a home warranty is to ensure that you're not stuck with high out of pocket expenses.

I called in a claim and ART Heating and Air was here the next day. With the guy that came to my house, we had gone to school together so he took care of me. He told me to get a filter, and so I got a new one and put it in there, and then he said I must change the filters every month and I'd be okay. The house is cool enough now and I have no problems. I would recommend American Home Shield.

The AC wouldn’t shut off and it was running constantly. The temperature kept going down. I had to go outside and turn the breaker off to shut it off one night. We called American Home Shield over the phone and the contractor came the following day. I walked outside with him. He told me what the problem was right away. It was a wire that leads to the unit outside. When a weed wrapped around the unit, they caught the wire, or it was old and it shorted itself together but it was what it was causing it to run. He replaced the wire and fixed it in a matter of half an hour, and it has been fine ever since. Everything was good with my experience.

I was having a possible off taste in the water, and the City Plumbing did a good job with it. I'm pleased with the service and will continue to re-insure with American Home Shield.

I've been with American Home Shield for at least 15 years and I haven't had any problems with them thus far. I have them for my house and I had them for my mom's house in North Carolina too. When my washing machine wouldn't start, I called it in and placed a service request through the automated system. I was given a timeframe and I also got a follow-up email. A contractor then came out and provided good service. He even gave me information regarding my dryer. I asked him what was going on with the dryer, and he told me what I should do. He was very helpful.

I've been with AHS for over a year and I always talk to a representative when I have a claim where I can get a name and a number for the person. And if I have additional questions, they can answer it right then and there. I don't like it when I have to ask the computer a question and it'll be after four days before somebody calls me if they ever call back. When it comes to that, I don't do computers. Whenever I speak with the reps at AHS, they are very polite and very attentive. They'll do whatever they can to get to the repair people and once that part is all clear, then it's up to the repair people. From there, they will send out somebody within two or three days.

We had two bathrooms with the sink clogged. There was a bathtub with a clog, the bathtub pipe was leaking, and the faucet was leaking to one of our showers. I went online and submitted a plumbing claim to American Home Shield, and they sent me an email. The contractors were really good. We had the same guy come twice. There were some things that weren’t covered, so we can’t still use two of our showers. He told me that it wasn’t covered so I just left it alone. Everything was pretty good except that not everything was covered.

I called American Home Shield to file a claim for my plumbing issue and everything went fine. They were very courteous. And then the contractor came in, fixed it, and left.

There was something wrong with the electronics of the dishwasher. It was smoking. The contractor had to replace the whole board. They came back with one board, attempted to replace it, and then that didn’t work so they got another board. That took another week and a half, and then they came in, installed it and it’s been perfect so far. The technicians were not engaging but very detail-oriented on the mission to get accomplished.

American Home Shield's online claims process is good. Their website's pretty straightforward. Douglas Mechanical came out in three days to assess the damage once I got my claim submitted. Now, getting the air conditioner fixed took way longer than I would've liked, especially these were the hottest days of the year. The issue was getting the authorization approved on what needed to be fixed through Douglas Mechanical. That process was a little lengthy for our air conditioner. Douglas told American Home Shield what the issue was and what the fix needed to be. So, I was kinda in limbo. I couldn't get the repairs done without having it approved because I couldn't pay for it out of my pocket.

Everything was good with AC claim with American Home Shield. It just took quite a few times. The first time the company came out, the technician replaced a fuse of some kind in the air conditioner. It ran for a few days but it went out again. So he came back out and there was also some things inside that needed to be replaced which he did. Then it ran for about a week and it was out again and this always happened on a Friday night or Saturday. It ended up being some kind of motor in the furnace that pushes the air to the air conditioner. All of those needed to be fixed. The technician called beforehand and he was there and took care of business. It was working every time by the time he left. Then when I did call American Home Shield, he called me each time the next business day pretty early.

I’ve been dealing with American Home Shield for years and submitting claims has been okay. I usually call and they're pretty knowledgeable. Also, the contractors have been okay. We had a drip in our sink before, and now it's fine. My air conditioner is doing okay too.

The air conditioner drain line in the front hallway and the garage was clogged up and backing up into the house. Supposedly, it was recently repaired by a different plumbing organization before we bought the house but it started backing up again. I submitted a claim with AHS and the rep I talked to, Susan, did a great job. She helped us out and had it scheduled and resolved quickly. AHS sent out the techs from Short’s Plumbing and Drain Cleaning and they did a good job. It took them three hours but they were able to fix the problem on the same day. However, they held onto the work order through the weekend. Instead of acting on the work order on a Friday, they waited till Tuesday to come out. So, we had water coming into the house through the weekend. I had to follow up with American Home Shield on Monday to get them to come out. Other than that, I would recommend AHS.

A couple of weeks ago, the door spring of my garage door was broken and should be replaced. I called AHS at the beginning to make sure that the issue is part of my policy and then set an appointment. The contractor came and repaired the door. It was a quick and easy fix. The garage door is doing very good now. So far, everything is fine with AHS. We're paying $500-$600 a year and I'm very happy with their service. The only thing that I didn’t like is paying $70-$80 to have someone come check the stuff and decide if it is part of the policy or not. In my opinion, if you have an insurance it should cover the issues. So, I wasn’t very impressed by that. Nonetheless, the customer service and repair was supreme. I would definitely recommend AHS to other people. The system is perfect.

It’s been several years now that I've been with American Home Shield and the experience has been pretty good so far. I called them recently to submit a claim and they were very courteous and fast to react. It was an excellent service. They sent Reliable Plumbing who gave a very good service too. They were punctual and they left the work in very good condition which is still working pretty well.

The contractor that American Home Shield sent out was serviceable. I talked to the tech about what I thought the issue was, and he thought it was just the hair clogging things up. But I said we had hard water. We had a fine conversation, and he fixed the problem. It works fine, so it's all good. It was super easy to submit my claim online, but I wish there were more subcategories to kinda explain what the situation is.

American Home Shield's claims process was straightforward. The AC was running all the time so I filed a claim online and the service company called me back. They were a little backed up and they said, “It’s gonna take us three days to get out there.” I said it was okay since it wasn’t like we had no air-conditioning. The guy came out and said, “Looks like it needs a Freon refill. You had to pay for the Freon because that’s not covered.” The stuff was 70 bucks a gallon. 10 bucks was all that American Home Shield paid per gallon so I paid $60 a gallon. The AC seems to be doing better now. The contractor that came was very knowledgeable and very efficient. I’d definitely have those guys back.

I had a sensor and a hot water heater go out, and it was just one claim that I submitted online. The contractor sent by American Home Shield showed up on time. He identified the issue quickly and he had all the parts. He repaired the unit and was done in less than an hour. The hot water heater has been great since then.

This is my first year with American Home Shield and I’ve called them twice in the last few months. One of them was for the cutout valve for the washer and the other was for the line that goes to the ice maker, the pressure for the water to come out when you push the button wasn’t coming out that fast. They resolved those issues. The technicians took care of everything that I needed done. But I had an issue when my hot water heater was leaking and the guy came out.

The most recent claim was with the refrigerator, the washer and the dryer, and we did it all in one claim because they’re the same brand. They’re GE appliances. The washer and the dryer were functioning but the contractor had to reset the error codes. That’s the disadvantage of having everything computer-operated. Their codes have to be reset so they’ll function properly. The refrigerator, on the other hand, broke because the blower motor went out and my family has been without a refrigerator for three weeks now. The contractor is going to fix the refrigerator though. They’re coming back on a warranty re-call but American Home Shield is taking care of it. The contractor doesn't get direction unless American Home Shield gives them authorization to work on stuff. I guess they're a good contractor. They’re just doing their job. So far, everything has been great with the AHS claim representatives as well. I usually call the claims in.

I had to file a couple of claims with American Home Shield on my spa. The pole in the middle of the pump snapped off, so the contractor came out and replaced it. I did the claims online. The online process was awesome and the website is really easy to navigate. I had to have two people come out in two separate weeks for two separate incidents. The second guy that came out was awesome. He fixed everything and talked me through what he was doing. The other guy was a little sketchy because I wasn't there after I was told we didn't need to be there, and then he left his trash by my pool pump, but other than that, it was fine. The stuff got fixed, so I was fine with it. The spa is going great, too.

We had a clogged drain line in the kitchen sink, so we submitted a claim to American Home Shield. The reps over the phone took care of what I needed. The contractor had to come out over two days' time because on his first visit, it took a little less than an hour until he realized that he didn't bring out the equipment that would have done the job. So, he came out the next day, brought out the other equipment and finished the job in two hours. He had to snake the line pretty far, and it seems to have fixed it. I would highly recommend AHS.

I made a claim over the phone and the rep I spoke with was fine. It took the technician about a day to come out and he was professional. His work was pretty quick.

I called American Home Shield up and told them I had a plumbing problem. I got someone to remove some plaster so the contractor could get to the problem. Then they went in and they fixed it. They did a nice job. They did it promptly, and they were in and out in a very short period. They were also very polite and they were on time, which is very unusual in California. It was all good. Everything works.

Our claim with American Home Shield for an electrical issue went great. I submitted it online and it wasn't hard for me to do. Derby Overhead is wonderful and I’ll call them any day. We’ve been pleased with American Home Shield thus far.

I submit claims to American Home Shield online and it indicates that someone will call you the next day. Normally, the provider calls and sometimes, they even call prior to the next day. They call within a couple of hours of submitting the claim and typically, it’s the next day if it’s not a holiday or a weekend. We’ve been happy and satisfied with everybody except for one. We had an issue with the electrical on our pool and the contractor came out and said that the issue was underground and he couldn’t do it. We needed to get a certified electrician to come out and that was not covered by American Home Shield. We had a certified electrician come out and it was not an underground issue. So, I ended up having to pay for the repair twice.

My garbage disposal in the sink had a problem. I filed a claim with AHS over the phone and they reached out to one of their approved contractors, who then reached out to me to set up an appointment. Their customer service reps were good and the contract who came out was great. His name was Alex and he was friendly. He got his work done fast and there were no problems with the work that he did. It all seemed well done and he explained to me what went wrong with my existing disposal.

The garage door motor burned out so I submitted a claim with AHS and the service of the contractor was satisfactory. He knew what he was doing and did a good job. He got in the garage and worked in silence. When he finished, he rang me on the phone, I came out and I checked the door. They installed a new motor and a remote control button on the wall, inside the wall next to the door that goes into the house, and they provided me with a little remote button. I tested it and it worked fine.

The refrigerator had been acting up for about four days and we weren’t sure what was going on with it. We had a power outage and when we tried to turn it back on, it wouldn't come on. I called for the repairman to come out, and so he checked it and he found out it needed a part on it. He fixed the appliance. It went very well and everything is working fine. The technician was excellent. If you have one coming, you have no better person. I recommend American Home Shield to everybody because they have all been awesome. Whenever I call them, they always send somebody to get what I need, so I'm really pleased with that.

AHS sent out a contractor that repaired the garage door opener and everything was good. The techs were professional and the garage door has been working well since the repair.

It was pretty simple submitting a claim online for my plumbing issue with American House Shield. Bear Plumbing & Rooter came out and was able to resolve the plumbing issue. They were fast and nice and overall, AHS was pretty good.

I did my first claim with American Home Shield and it went pretty easily online. My AC unit was set at 78 and it just kept on running. It wasn't blowing cool enough air. A contractor called me to set up an appointment. Being that it was the summertime, a technician came out in three days' time. He was a very nice gentleman. He checked the AC out and cleaned it. He also checked to see if it needed refrigerant. He then came inside an checked the temperature on the inside. He told me everything else was pretty good on the AC unit and that it just needed a little refrigerant, so he filled it up.

We've been paying on an AHS home warranty for eight years. We've had to use it twice. The first was a broken water heater. They did repair that, but that was several years ago. I've had the same flooding problem twice in two months. The first time, I called AHS, and they got a contractor out the following day. He said he repaired the problem, but the same flooding occurred again this month. We have damage to drywall in the back of the house and our garage, as well as ruined wood in the garage. After calling them for the second flood, they assigned the same plumber to come again and fix the problem. The plumber was over-booked and couldn't come for two days, so I had to hire my own plumber. I paid $500 to fix the problem out of my own pocket.

We made a claim on a Monday morning. No Technicians were available in Oklahoma City until Thursday which is nonsense. Oklahoma has incredible temperature extremes, so air conditioning contractors are plentiful here. We spoke with a representative of the warranty company that went on to tell my wife that the high was 75 for the day and they could not get a technician out to us. This is Oklahoma in September were the heat index still gets into 100 degree range.

I called 4/11/19, 4/19, 4/28, 5/2, 5/3, 6/17, 8/12, 8/13 and 9/13 for AC repairs. Dispatch ticket number **. My ac was not working instead of calling me back when I was told I would receive a return call from the Escalation dept in 24-48 hrs. On 8/12 & 8/13 I asked to have my own person to come in because the unit keeps leaking water on the floors in the laundry room, bathroom and now 15 ft into the living room and having mold growing up the wall. I was told the same line over and over. The tenant has children and that the floor was damaged and there was mold that had to be cleaned up (even though I know that's responsibility). I dont want to keep having the cost. AHS NEVER offered to allow me to get my own contractor, never offered to get Sears or a local reputable company in the area and never had a supervisor call me back. To this day NO ONE called back.

I requested the service online. Since there is no option to explain exactly what I need which is multiple outlets that are not working, I chose "no electricity in area of the home". When the technician arrived he look at all the outlets that needs to be fixed. There was one GFCI outlet that needed to be reset. That took care of the bathroom outlets, but other areas he checked did not work. After he called the company they told him not to do anything else because there was request for one service. Does that mean I need to request special service request for each single electrical outlet!! I called them and they said they are sorry but I have to make another service request which is another 100$. Awful experience. This is not service. This is stealing and rip off.

I spent $2800 to replace my a/c system which should have been covered under my home warranty contract. American Home Shield wanted to recharge a 20 year old system which would have cost me $1000 and cost them $100. It made no sense to invest $1000 in a 20 year old system, which their service technician agreed. Therefore, I have filed a complaint with the Illinois Attorney General's office.

I have made several attempts to cancel my contract since we found a much better and flexible company. We haven't used our warranty coverage, at all. As I put in a request to cancel coverage, I was sent an email, requesting that I pay fees. I don't see why it is necessary for us to pay AHS more money in order to cancel a contract, when you're already keeping the money that we've paid! Our monthly fees are not going towards fixing our home, nor will the total amount be refunded to us, so why must I pay more? I could see if you gave me equipment and services, like a cable company, but that's not the case at all! This is definitely a key topic, that MUST be discussed, during the initial quote phone call.

My dishwasher isn't working. A contractor came out not once but twice. The second time with parts but then couldn't fix it because they couldn't get to the issue. Repair man said if I remove my flooring so they can pull out dishwasher they would come back. He said he would leave the issue open. Then I get an email saying the request was closed. My dishwasher still doesn't work.

Our toilet stool in the master bath kept running, and it ran our bill up quite a bit. I submitted a claim to American Home Shield over the phone, and the contractor called right away. They came out three times and they were very pleasant. But each time, like if it was on a weekend, they’d be there on a Monday. Each time they'd come back, they thought they had it fixed, and then, it showed up again. But it is great now. It completely stopped. I definitely would recommend American Home Shield to anyone. I had them before for a number of years in Oklahoma. And then I moved to Arkansas, and I immediately called them.

The reps at American Home Shield are helpful to get a claim processed and taken care of. Although I still like to talk to a person, I’m getting more used to filing a claim online. It is easy and it was online that I submitted this claim for the washer. But the first vendor that American Home Shield contracted with couldn’t come out for a whole week. They said that they only come to my area twice a week. So I had to call the warranty company back and let them know, and they were prompt to send somebody else out.

The water pump completely stopped, and a guy from Knock Out Pools came and he did something because it is working. He was very nice, excellent and a very professional gentleman. He never determined the issue though. He said that he changed the pressure, but he didn’t explain to me very well what he did. According to him, he didn’t do anything, but I know he made some changes in the pressure, and that appeared to correct the problem. Recently, the water is not coming with force as it was supposed to be coming with force. We did the claim with American Home Shield over the phone, and the lady rep was very nice and with lots of information. So far, my experience has been okay. American Home Shield has been excellent. Their response has been very good.

The HVAC system wasn't working and I went to American Home Shield online and put the claim in there to get a service tech out. Adam was my technician and he was the owner of the company. I’ve known him from past experiences. It was a great experience because he was good, and we already had a familiarity to him. He had to replace a part, and he was able to fix it the same day. I've only used American Home Shield twice but I’m still glad I have it because it gives me that peace of mind and reassurance that if anything goes wrong in my house, I have some sort of coverage.

The contractors sent by American Home Shield are hit or miss, but the service is fine. Recently I submitted a claim online, and I didn't get any response back from the contractor that AHS selected. When I called, they managed to schedule someone else. The contractor company called me within an hour, and then one of their technicians came out that afternoon.

We've had American Home Shield since July of this year. Our experience with a claim was good. The main line on the outside in the front yard backed up all the way into the house. It was an emergency so I submitted the claim online, but I didn't get a response within the next day. The online submission was pretty easy, but I didn't know how long it was gonna take. I called in ‘cause my kid’s couldn't take a shower or anything. The representative over the phone was professional. They cancelled the online order and the person on the phone set it up as an emergency. The contractor checked it and he said that if it was backed up at all location in the house, it was backed up in the main line. So, he came out and cleaned it out. It has been good since he did. He was pretty professional. He came in and got the job done really quick.

When we bought the house, a contract with American Home Shield came with it and we’ve kept it ever since. They’ve been with us all that time and we’ve always been happy. Our air conditioning went out recently and Ruiz Air Conditioning and Heating came out to service it. I called them on a Friday evening, so I figured they probably wouldn’t be here ’til Monday. It said on the report that I would hear from them in 24 hours but I didn’t. So, I called American Home Shield and they called the tech for me on Sunday, and he said he would be here Monday morning, and he was. He's been here a couple of times and he’s a very nice man. I have already recommended AHS to friends and my son-in-law.

Our clothes washer doesn’t fill all the way and my wife said the knob that you turn to get it to the right level was stuck. I filed a claim to American Home Shield online and our interaction with the contractor that came out was good. However, he said that the washer was not going to fill any fuller than it filled and my wife said that it should go up higher. Of the three months that we've been with American Home Shield, this is the only claim we’ve had with them. And my wife was a bit unhappy that the guy couldn’t find the problem but that was not American Home Shield’s fault.

I had a refrigerator repaired about two weeks ago, and the same problem came back up. So I just called American Home Shield to reschedule with the same company, which is Vector Appliances. The reps knew exactly who it was and got it all done. The contractor came right on time and got everything done. I'm overall happy with AHS. But sometimes it's a little bit too corporate. About five weeks ago, I called in, and the company they gave me didn't even exist anymore. And then, that turned into my problem because they weren't showing up. So then, I couldn't get AHS to send another company out. They said, "We can't send you one out until that company contacts you because it's assigned with them." So we waited for three weeks. American Home Shield and I couldn't get ahold of them. But in American Home Shield's system, if that ever happens, that turns into their customer's problem.

The most recent claim I had with American Home Shield was for a leak that occurred in our exterior hose valve, and they were able to resolve that for us. The contractor was wonderful. Although they came at 8:30 at night. But other than that, we were above and beyond pleased. They really knew what to do and fixed it. We were very, very happy.

We thought we had a blown fuse and we couldn't figure it out. So I filed a claim to American Home Shield online and the contractor came out the same day. The tech was great and really helpful. It was a loose connection, and everything has been okay since the repair.

My interactions with the contractors of AHS were really convenient. I got a text message, which was great for me. I'm a teacher, so I can't answer the phone when I'm at work. That way, we don't have to play telephone tag. And then, they were on time when they said they were gonna come and they put the new heater in and were in and out, and friendly. Also I did the claim with AHS online and it was super easy to do.

My AC unit went down. I called American Home Shield and Action Air Conditioning and Heating got out here. It took them two to three days for the whole process to play out, and then they fixed the AC. The contractors were good and the AC has been working fine. American Home Shield is not bad. I called them before and was gonna use them. Luckily, when the AC went out, it wasn't peak of the season, and it still was a two to three day delay. But when I called them in the peak of the season the previous year, they told me they had to send a company from Florida, and that it was gonna be like five or some days. I was like, "Man, I can't do that." I had a young child, and at that time, my wife was nine months pregnant. It was like right about the time to give birth and the AC went out. I ended up having to just pay out of pocket to see it through.

The claim for the garbage disposal was done over the phone and the American Home Shield rep was good. The following week, the tech from Joy Plumbing came out and he was awesome. He was very professional and cool. I was home by myself but I felt real comfortable with him. He came right in, talked to me and worked. He was outta here in 15 minutes, 20 minutes top.

When I originally signed up with AHS, they told me the price would never go up but every year, I have to call them and tell them it’s going up, and they kinda just blow me off. Nevertheless, when I called American Home Shield to submit a claim, everything went great. I have used the contractor before and the interactions have been very good. They had somebody in the past that I really didn’t care for so I asked not to have that one.

The pump that takes the water out for the condensation was really yucky and dirty. And then the line that moves the water from the AC unit itself down through the line was backed up and clogged. American Home Shield sent out Ambient Air and they were awesome. I actually called the contractor before they had a chance to call me, and they were out the next day. And that’s not common here. Sometimes, here, we'd get, “Yeah, we can be there in a week.” Whatever date he'd come out to fix it. But the fact that we live in Tucson, Arizona where it’s really, really hot, AHS's contractor was able to get out. The guy was really amazing. It was kind of that situation where repair wasn’t necessary, in the sense it’s something that I could’ve taken care of. But the tech was great.

My AC wasn’t blowing cold air and it was leaking. I called American Home Shield, got a representative and gave the person the information. They set me up on the appointment and the person that they set me up with called me the next day. They were there in no time and fixed the AC. They were good. We've been with American Home Shield for about four or five years and we've had good success with them. A lot of things are breaking and when they send out people, I don't have any problem. I would recommend American Home Shield to a friend.

My hot water heater was leaking. I called American Home Shield about it and the contractors came out. They saw that the thing was leaking and they said that AHS would have to order the hot water heater, and when it came in, then they could come by and put it on. They also told me that I needed $404 worth of upgrades to make it up-to-date to what the standards are today. And that I would need to pay that once they come out to replace the hot water heater. The hot water heater took forever to come in. After two or three weeks, I called AHS and asked them if it came in yet. They said that it just came in that day and that somebody would be out to put it in. It was a long time in between because it was leaking, and I didn’t want 50 gallons of water on my floor.

Thus far, I'm very happy with American Home Shield. I have the service in Houston and I'm gonna keep using it. They send me the name of their contractors. However, they have things they cover that they're saying they don't cover. Still, they do the best they can. I had an AC issue one time and Three Brothers came to do service. They checked the machine and they said I was covered for the air conditioner problem. However, they said that next time, when the pipe is clogged, I need to do the plumbing. So, I don't know what's going on. Still, generally, their techs do good service. They review the whole machine and check for other trouble.

I’m a manager for a property. The homeowner and myself filed a claim to American Home Shield regarding an electric issue. Everything went fine. They sent a great technician, and all is well. The tenants had no problem. The only thing is when we have an issue about something, AHS never seem to resolve it right away. They kept sending the same person. This happened too with the refrigerator. You never could get to a manager. They try everything in their power not to go to a manager. You stay on the phone for a long time holding on, then the phone hangs up, and it goes all over again. So, the experience with American Home Shield has been horrible.

I had a good experience with American Home Shield. The only problem I had was the first people they were gonna send out to my house couldn’t work around my schedule. I called AHS back and they got another person. The rep was polite and friendly. He fixed my problem. The contractor was at our place for 15 minutes and fixed the issue. My unit has been working ever since.

The AC was not cooling properly and I submitted the claim online to American Home Shield. The contractor came out when they said they were gonna come out. The technician came out the next day and he was very knowledgeable. He identified the problem and provided a solution very quickly. A float switch had to be replaced and the AC has been working fine since the repair. I’ve been with AHS for a year and a half and I had it set up to automatically renew.

We've had the warranty for about a year and a half. Initially, I received something in the mail, explaining a little bit about the warranty, and when I called, it sounded good. So we decided to go with American Home Shield. I submit claims over the phone, generally, and I get response back within the next day or so from the technicians that are coming out to look at my problem. Generally, it happens fairly quickly and although sometimes, it takes more than a few days, it does get taken care of.

Our AC unit stopped blowing cold air and it was making a very loud groaning noise. We turned it off until we could get one of the repairmen out here to have it fixed. My husband called in the claim and got through an interactive system. A lot of times, we don't get a human and it is frustrating for him because he has to go through the prompts. When he gets a hold of a rep, as with any call system nowadays, a lot of that have been farmed out to other countries. So when you get a person, English is not their native language and sometimes it is very hard to understand them.

AHS is convenient to use on my rental properties. If you are a one-man shop like me, you got 15 houses in a city, you need stuff done, and you ain’t got time to hunt down a serviceman who you trust and rely on, you could call American Home Shield because I know the people working for them all got to be trustworthy. I have AHS for over 20 years now and I've used them for at least 10 properties. Back then, the deductible was $50. I had them put in a whole furnace one time for $50 for one of my houses, so it eliminates me hunting down a serviceman. I can just call AHS and don’t have to worry about having somebody at the house.

The ice maker in our fridge was broken and the contractor that American Home Shield sent was a professional. He got the job done on one visit and he was pretty quick about it. It took him about 30 minutes. He did the job perfectly and we never had any issues with the ice maker afterwards.

I submitted a claim online to American Home Shield for the air conditioner and everything was communicated through online and through my email address. The person that MS Services sent over was so wonderful. He came here on time. I know nothing about the air conditioner and so when he was working, I kept on asking the question to educate myself. He was so nice and always smiling and explained to me every single question even though he was doing his work. That’s how impressed I am.

American Home Shield came with the house we bought a house. The house requires a lot of work so we're using AHS to its fullest extent. A number of people from a number of different services have come out in the last month and all of them have been great. The only one we really had a problem with was Temprite, the HVAC people, and it wasn't them themselves. I believe AHS forgot about us. We have a very old HVAC system and they had to fabricate a part. Two weeks went by when I finally called and asked them what was going on. They said they finished their job with us, which they did not. They did come out since then, and it's finished now, but at the time, we were hanging around in limbo waiting to see what would happen.

Oak Valley Appliance, Inc. came and serviced our appliance. They were very professional, responded promptly, and did the repairs as expected. The timer was not working on the washing machine. The service guy came out three times. He worked on it three times. He finally got it working. He had to talk to the manufacturer to figure out what was wrong with it because it never occurred before to anybody. They had to order the part from Fresno. It had to be shipped and then he had to wait for it. Each time he came, he was personable, clean, and took care of the appliance perfectly. So far, so great. The timer's perfect just like the old days. I would recommend American Home Shield to anybody and I have.

My refrigerator was a little too warm. It would cool vegetable, but my milk kept going bad in it the week before the expiration date which was probably indicative that something was wrong. I ended up calling the claim in and got an AHS customer service person. They were able to get information and entered it in for me. Vector Appliances serviced my refrigerator.

I had a drainage problem in the guest bathroom. I submitted a claim online to AHS then they sent out a tech who fixed it. He finished the repair on the same day that he came out and it took him 30 minutes.

American Home Shield has always been there to resolve any problem I have had. They are the best customer service company I have ever experienced. Everyone I have dealt with have been eager to solve whatever problem I have. They deserve 10 stars for their effort they extend to their customers. We love American Home Shield.

We called for repair for our central AC on 08/13/19 and paid our service fee. On 08/15/19 the AHS contractor came to our home and looked at our unit. He left no paperwork. He called the next day to say he would need $1200 - $1500 to remove oil furnace and place it in our courtyard to evaluate the AC repair. I asked if the charge included replacing our oil furnace and he said: "No, we don't work on oil furnaces". I immediately called AHS and requested another contractor. On 08/19/19 their 2nd contractor came out. He wrote up a report and had me sign it. We agreed to remove some drywall so he could have clear access to the AC. This has been done. The 2nd contractor finally emailed me on 09/10/19 to tell he he hasn't responded to my calls or email because AHS has not approved his repair order.

Updated on 10/28/2019: They are still a fraud! Do not buy a warranty from them! AHS sent another technician out after I submitted a bad review, and he stated some part I can't pronounce, (some kind of coil) needed to be replaced as well as the entire unit outside. AHS still refuses to fix the AC unit after the initial work order was submitted. DO NOT WASTE YOUR MONEY WITH AHS.

I have tried for over a week to get my "covered" refrigerator repaired with AHS and the vendor they selected, Sharper Service. I live in Spokane WA and the vendor is from Oregon. First AHS contacted a vendor who never called. They made no effort to follow up and make sure their vendor contacted me. I finally called them back and they assigned a new vendor (Sharper Service). The tech they sent had a bad back and could do virtually nothing.

The run around with the company assigned to me A Advanced has been the EXTREMELY HORRIBLE. I had to call them to get them to come out, since it's warranty work I guess isn't worth a lot to them, so they can't give you a time. They told me it was from 8am to 8pm....How can a fulltime person go by a time frame like that. So the day of the appointment A Advanced showed up at 9PM ...Smelled my home up with old cigarettes smoke smells, walked in with his shoes on through my house. Now it's Thursday and they tell me once AGAIN they can't give me a time frame that it's 8 to 8. Please tell me how you can work like that? It's been the biggest runaround with this. I'm about done. If this company shows up at 9pm tonight I'll be in bed and I will Cancel this home warranty. It's not worth the time waiting when I pay for something that's hurting me more than helping me. Also it's 97 degrees today in VA with a broken a/c. THANKS FOR NOTHING.

We purchased a home and we had our locks rekeyed through American Home Shield. I got spare keys as well. The contractor was great. It took a while for him to rekey everything because we had two different lock types and he went and bought locks and just charged me what the locks cost and rekeyed them. We did the claim over the phone. The AHS rep was wonderful. For some reason, and it may be my fault, it wouldn’t take our debit card when we were processing the payment. I tried it twice, my debit card and my wife’s, and I finally ended up using a credit card. I got emails that it hadn’t been paid and I'm freaking out with that, but I used the credit card and everything went through fast.

I was told this was a good company for home warranty. My A/C otherwise known as my HVAC system...HVAC (Heating ventilation air conditioning) appeared to not be working well when it came to cooling our home. I called them, paid the $125 service fee and they had someone come out a few days later. So far so good. He worked on the AC unit and found some minor problems and corrected them and left. The next day our house was somewhat cooler but still not right. By the 3rd day it was back to the way it was before the service call.

I had a gas leak in my furnace at my rental in Columbus, Ohio. The gas company came out, confirmed that the issue was a gas leak and shut off the gas to the furnace. I called American Home Shield to do a claim and they sent a company out. That company said that they weren't gonna fix my furnace and that I should call them in the fall. That was not acceptable so I had AHS get me a second opinion.

It was a horrible experience working with American Home Shield on getting a repair that wasn’t done properly. It wasn’t within 60 days but it was still within six months, and it was a defective part. I spent two to three hours trying to get somebody to talk to me that wasn’t in the Philippines. I’d go on social media to get any sort of response, and that came back negative. I had to find the CEO or head of the company and send them an email, which finally got some response, and finally got it taken care of at no charge. And then, I got billed for the service fee, which took more of my time to go back and find Annette who took care of it for me, and wiped it out.

One of our air conditioning systems went out and I tried to submit the claim online the night before but it kinda got confusing because I have three air conditioning units at my house and we had some pretty bad luck. We had one go out and then another one went out, so they contacted the AC man who did it the first time. It was somehow put in wrong, so I had to re do it the next day but it went good. This was the most recent claim and everything went fine. But the most recent repair that I got yesterday was for the refrigerator. They did not complete it so they had to come back and they got it up and running. All the contractors that AHS has sent have all been good and the AC guy was great. He came out quickly and just always did us right. I was very satisfied and everything went well.

AllTech Service came out and the guy was good. They were able to resolve the issue. Overall I would recommend American Home Shield.

Our refrigerator went out and submitting a claim for its repair to American Home Shield was super easy online. After the holiday weekend, somebody contacted me. Their tech came out that day and he was on time. He was super polite and very clean. He explained everything and made things super easy for me to understand. It was a great experience. The refrigerator didn't get repaired though and it has to be replaced. My new refrigerator will be here on Friday.

American Home Shield rocks. Our claim for the washing machine has been all settled and they’re delivering a new one to us on the 19th. I’ve usually done claims over the phone and the reps have all been terrific. It's just that when you call, you press one, press two, do this and do that then eventually, you get somebody. So I figured out how to go online and get it done right away. I usually like to talk to people but never mind. Going through the website is easier.

My ice maker broke and I tried to do my claims over the phone, but it was difficult, so I ended up doing it online. It was uncomfortable. I gave a whole bunch of information to one person, like the address and all the details, for five minutes, and then they connected me to someone else and they asked me all the same questions over again. I finally got frustrated and hung up. "I already told you that. I already told you that." And they said, "No, you told somebody else." So I finally just filed it online. It took a couple of weeks to get the appointment. But when Sears came out and fixed it everything went well. The contractor was prompt, took it all apart, fixed it up and put it back together and it's working just fine. I've been with AHS for two years and I'm quite happy with it.

I’ve been with American Home Shield for the last couple of months and I prefer submitting claims over the phone. The interaction with the claims rep has been very good. The electronics of the dishwasher wasn’t working properly and it took a week for the contractor to come out for service. His professionalism and the quality of work was the best ever. I was impressed with his knowledge and his explanation of every step that he took. It was like he was born into doing this kinda stuff.

My friend told me that American Home Shield is a good warranty to have and I ended up getting it. I used them one time and it worked out great. My garbage disposal broke recently and I filed a service request with AHS. I got a call from the plumber and he was awesome and very helpful.

The rep at American Home Shield that I spoke with to get things started was excellent. In about 2 days, Brandt’s Appliance Service came and they performed admirably. We’re very pleased with them. Not only were they always punctual, but also they worked out the problem and resolved it in no time at all. Everything was satisfactory. I will use them again and again. We had repair people here that we would not use again.

My icemaker had been kinda on the fritz for some time in my fridge, and it finally gave out. I think the gears broke in it. The contractor that was sent by American Home Shield replaced the icemaker. Our interaction was fine. He was to the point. He was on time, and the replacement took like barely half an hour and he was done, and it’s been working fine since.

I've been with American Home Shield since 2003. In fact, this is my third house with them. I do both online or with a representative whenever I submit claims, but primarily with the representative. The reps I spoke with were professional and courteous. I haven't had any issues with them. When one of the fan motor of my AC went bad, the contractor that came out was really good. It took about a week to get my AC running only because it is so old. They didn't have the piece so they had to order it. The part came out about a week and I was without AC then but it wasn't too bad since I got an AC upstairs that works. The AC works perfectly now and it was a good experience.

We had an appliance claim with American Home Shield for the refrigerator, and this was our fifth service call of the same problem. I’ve had four companies come out. I had a positive experience with Mr. Appliance. The issue in my case is we have an on-going problem with the refrigerator, and it’s not clear if I might have to go to the extent of having the manufacturer send someone out. It seems to be a thoroughly complicated issue. And so, Mr. Appliance was not able to resolve the issue, but they did tell me that it was their professional opinion that this was gonna likely involve a major repair, and their recommendation was to contact the manufacturer and see if they would send one of their reps out, because they would under the circumstances. Mr. Appliance felt like the scope of this repair was beyond their capability to fix it.