American Home Shield Reviews

I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY! Twice now we have had to contact American Home Shield for a repair and both times it has been a pure nightmare. If I had to do over with I never would have signed up with this company. NOBODY IN CUSTOMER SERVICE SPEAKS CLEAR ENGLISH! The only people you will ever talk to that speak clear English if you do have to talk to them is the dispatch people.

Air condition started not to cool too well Friday, Call AHS to ask for an AC service company to come look at it. Did online and receive an email that I will be contacted by an contractor within 24 hours. I call them on Saturday morning, no answer and left them a message. They didn't call me back until Monday afternoon after 3 PM. Then told me their next appointment is Wednesday between 2-8 PM. It's 100 degree out there and my AC is not cooling. Can I wait 5 days for service???? Hell NO!!!! Don't waste your money with AHS. It's waste of your money.

Dealing with the individuals in order to request a work order is an absolute nightmare. The rules are the rules. I fully accept that and understand that. However, it should not take 30 minutes to see if a certain item is covered. When there is an obvious communication error and a person is asking to speak to a more knowledgeable person about a problem, Please just transfer the call and let’s stop wasting each other’s time. I find it hard to be that there are no immediate floor supervisors available and that there is not a customer service number. I am completely disappointed. I have dealt with Lynn before and actually thought she was having a bad day but I am seeing a pattern. Thank you Ma’am for motivating me to find another home warranty provider.

I have returned each email and tried to call with the message you left. It said, to respond with “option 3.” There is no option 3, only entering the extensions 10 digit # which I didn’t have.

wasn't covered. In the plumbing section of our contract, it states that pressure regulator are covered. The pressure tank is what regulates the water if you have a well. What good is the warranty if the parts of a system that are needed to provide water are not covered? Very disappointed! Debra **

Updated on 09/12/2019: American Home Shield contacted me about my other review 5 times and I’ve replied but heard nothing back. Their focus is misplaced and they need to be more customer friendly. I expect a reply and solution from them but they are not very forthcoming.

I have been a member for a few months now and the service is terrible, I started my process in the beginning of August to get my AC fixed. It is now 9/8 and I am still no closer to a resolution. How do they remain in business?

My recent claim with American Home Shield was on my air conditioning unit. The fan was working but the air was not cool. I called the company and they set the repair up. The contractor A & A Heating & Cooling came out after a few days and they were good people. The AC works just fine now -- it's very pleasant to get a good night's sleep. I'm satisfied with AHS. I would tell my friends that AHS takes a load off their minds just to let them take care of everything.

The last two contractors I've had come in to make repairs have done excellent work. So I really appreciate American Home Shield taking the time to get contractors for these types of jobs. Thank you. One claim that I had was for my toilet that was leaking. I submitted the claim and I had a callback within a couple of days then I had an appointment scheduled within a couple of days. The experience was excellent.

I had my hot water heater go out. I called AHS and they've been great. Their turnaround time when I'm on hold is a thousand percent better now. They took care of my claim really quick. The heater has now been working good.

Proficient Appliance Repair came out recently for the fridge which was not cooling. The water was leaking inside the fridge, and they came and changed some parts. The water filter was leaking so they changed that too. They came a couple of times, and it looks like everything is fine now. They explained what the issue was and they took care of ordering of the parts. They were pretty efficient in terms of communication and keeping us updated on where the parts were and when they were gonna come over. Everything at American Home Shield was online, so there was no phone call and it was very communicative. Everything went well.

I submitted a claim online to American Home Shield for my refrigerator that wasn't cold. They then gave me a phone number of Active Appliance to call. I called them in the morning and when I did, they haven't received the ticket yet from AHS. Still, their tech came. It just hit the holidays, they even tried to get me the next day but I wasn’t home. They were really good at trying to come because what was broken was the refrigerator. When the repairman came, he knew what he was doing. He was awesome and in one shot, he fixed the problem. Now the refrigerator is working.

I contacted American Home Shield online for rekeying and it was really easy. I contacted them on Friday and the tech didn’t come out 'til Monday. He was excellent and I was really happy with the service he gave me. He was extremely fast.

We have an air conditioning unit and it needed Freon which was costing us $1,600. To fix it, it wasn’t making sense to spend $1,600 to this thing so American Home Shield gave us a choice. They were going to spend that much money on fixing it so we just decided to get a new one and they reimbursed us for the part that they were going to change. But we were without air conditioning for almost six weeks. It was so hard.

There was issue with the oven and the fridge. We requested a service with AHS online and paid the 75. Within a few hours, we got a phone call. Then they sent out a tech from Adam's Appliance Repair. He came in and fixed it. He was brilliant. I've also tried to bake chocolate chip cookies in the oven since he came out and it was perfect.

A faucet was leaking on the outside. I filed a claim to American Home Shield online and the experience was fine. The contractor contacted me by phone and I liked him - his personality, his honesty. He's a straight shooter. In fact, I’ll probably use him for plumbing that’s not under warranty. We rented this house for four years before we purchased it, and it had American Home Shield under them. We had a lot of crappy problems with the air conditioning system then. When we bought the house, the seller paid for a year and then we renewed one year.

We're really satisfied with American Home Shield. We've only had to call somebody for the AC, and they reached out to us within 24 hours to set up a time for someone to come out. We had somebody out here in May to fix it, and the guy said it just needed Freon or antifreeze. He added it that day and was supposed to come back and check it a couple of days later, and he never came back. One Friday we came home from work and the AC had stopped working, and it was super hot in here. Andrew went out and used the water hose to rinse everything off, and he reset the breakers a couple of times. He messed with it a couple of hours before it came back on.

I submitted a claim online to AHS and went through an easy process. They sent Mister Plumber LLC and I had great interactions with the tech that was sent.

The fan motor of our central air system went out. My claim submission with American Home Shield went really well and we were assigned Redeemed Heating and Cooling. The contractor was backed up. It was over the weekend but they got out quick. They were very prompt and they did a good job. I was well satisfied. The air conditioner has been good so far.

I do my claims online and it's very easy to do. I got response from American Home Shield right way via email and text when I submitted a claim for the toilet. And then, I was contacted by the plumber. The internal working parts of the toilet were not heating properly, and when they did, it still leaked. So, I had to shut it off, and then the plumber fixed it. They were very professional. They do a good job, and they’re very neat. They are very good to contact me when they’re coming. Then, they tell me when they’re en route. They’re always on time. I’ve dealt with them a couple of times, and I really like them.

Our bathroom tub faucet broke and it was stuck. I filed a claim with American Home Shield online and someone was scheduled to come out the next day. But if I do it in the morning, they normally do it by that evening. The Lindsay Group came out and they were very good. I’ve used them before. They look, they do their job, and they’re gone. I like how American Home Shield allows us now to select our contractor. Just in case we had a bad experience with a contractor, we don’t have to call manually up and tell AHS if I don't want them. I can do that over the internet now, which is good.

When the gentleman from Expert Pools came in to fix the heater, the engine was not working well because there was an air leak. So, he tightened that up. Then, he clicked the heater on, but it clicked something else. So, everything was working fine before, and then, it stopped working. When I called it, I thought that maybe they can fix the heater since it is covered. But he said that he did not try even to work the heater. He said it was fixed. But after he was leaving, I said if he could just take a look at the system to make sure. His answer was, “I have my car on. I have to go to the next appointment.” The gentleman only needed one minute to take a look at it. I then went back, and noticed that the chlorine linker was not working. I thought that maybe it was scheduled the next day. I took a water test and I took it for them. They said, “Well, there is no chlorine.”

I had an issue with the washer in my laundry room. American Home Shield's reps on the phone were great. They can make the claims part a little faster, but I understand. The contractor who came out was so knowledgeable. He showed me a lot more about how to upkeep the equipment, so that I don’t have the problem to begin with. He found things wrong with it that I didn’t know may have been wrong. We ran tests right in front me to see it wasn’t going through all the six cycles. Then, with the new part, it goes through all the cycles. He did a great job.

My wife manages everything in the house and I was responsible for the AC. So when there was an AC issue, I submitted a claim online to AHS wherein I just clicked the schedule a service and they got back to me on the same day. Within an hour, the tech called me up and I was surprised. He then made an appointment, called me a couple of times and let me know he was coming. He came over the next day and he was ahead of schedule. He looked at the problem and he fixed it. He put Freon and said the problem was we’re low on refrigerant. He was very good and he just charged me for the extra Freon and refrigerant, and that’s it.

The representative at American Home Shield was very friendly and polite when I submitted a claim over the phone. I had a leaky hose and a jammed garbage disposal, and the claim took multiple trips but only because Budget Rooter needed to order a new faucet. Our faucet was old and it was kinda off brand so you couldn't get parts for it. So it was a few days while they got the new faucet. Then they came back and put it in, and so far, the hose and the garbage disposal have been good since the repair. Budget Rooter was flawless.

Our air conditioner just turned off, and American Home Shield sent a contractor to check it. It appears that the Freon was overcharged. So he equalized the pressure, brought it back down and now it's been working okay.

My experience with American Home Shield has been horrible. I'm very dissatisfied with the company. I've had to call multiple times to get something done. It's still not done, and the latest supervisor I spoke with ended the call on me because he did not wanna hear what I had to say because it took too much of their time. After they kept me on hold for 45 minutes, when I wanted to give him the entire story for five minutes, he told me, "I don't need to stay on the phone for this. I'm gonna go ahead and end this call." I said, "You will not hang up on me," and he said, "Yes, I will. I'm gonna end this call now." He did. I would love for someone to listen to that call because he didn't wanna hear my frustration.

I've had American Home Shield recently and filing an online claim with them is easy to do. My recent claim for the AC went well. Island Breeze HVAC came out and looked at it. They told me what needed to be done and worked out the arrangement. They scheduled the time to come back and do it. Now, instead of having to watch TV in 86 degrees temperature, it’s all good. It worked out fine.

I've had my house for 20 years and I've had my rental house for 15 years. I have American Home Shield on both of my properties. I used to do mortgages, and I made sure that every one of my buyers for 14 years had American Home Shield in their contract. My only complaint is that they wouldn’t fix my icemaker as it’s not included, but otherwise, they're the best and I love them. Their customer service and people skills are great. The people that they sent out for my garage door was awesome. It’s a husband and wife team, and the wife phones and she tells you when the husband is gonna come. He was running late, and she said, “I am so sorry, I should’ve called you earlier, but he is running late.” I work from home so I was like, “That is perfectly fine.” She was like, “Oh, thank you so much.” They were just grateful to have your business. They were humble, nice and really sweet people.

We had issues with our refrigerator. We called AHS to submit a claim and it was easy. Then, Ryan was our contractor and he was very timely, friendly, and very knowledgeable. The refrigerator has been working normally since the repair and we had no problems. It's been a pleasant experience. In fact, things have been easy and convenient with AHS, so we're grateful. I'd also recommend them to a friend. But I had one problem when I referred a girlfriend of mine last year. She's been using American Home Shield for a year now and I was supposed to get an Amazon gift card from AHS for the referral. But I haven't received the gift card. It was also near impossible for me to submit the referral.

We had a shower valve that was leaking. We could not turn off the valve completely. The contractor sent by American Home Shield came and replaced the valves. The guy took care of the issue the same day. That plumbing claim went very well. He was a little gruff and not very friendly, but he wasn't rude. He was fine and very diligent. I had five different repairs going on during that time period, and he was the least friendly of the bunch. But, they were all professional. I had a pool pump and the pool guy did a great job. He was very friendly and very quick. Then, I had a washing machine that needed fixing. It took a couple of weeks to get the parts, but once they got the parts, the same guy who came out and assessed it replaced the parts. He was, again, very friendly. And I had a electrician on a ceiling fan, who was excellent and also diligent.

We've always had problems with the thingy on the oven. I said this was stupid. And my daughter said she has American Home Shield. I asked what was that. So, I did a research and I got it. I submitted a claim to AHS when the garbage disposal stopped working. So, the contractor came and he went to loosen it or do something with it with a wrench, and he said the whole thing was shut. It was just too old. So, he replaced it. He was in and out. He was pretty fast. So, it worked for me. He was very polite and very nice. I knew when they were coming. They let me know by phone. And so, I was fine with it. We loved it. I just wish AHS had a list of contractors. It'd be nice if we could see a list of more than one plumber or whatever you could choose who you're familiar with or prefer. That would be a nice feature.

I made a claim online to American Home Shield and the website was fine. It took just a few days for the contractor to come out for service and they do really good work. We've had them out three times and I’ve always been perfectly happy with what they did.

I went online to my American Home Shield account and told them my hot water heater wasn't working, and they sent somebody out. The contractor that came was excellent. Now the water heater is working perfectly.

Heritage Air & Heat, LLC came out and fixed my AC. The capacitor was bad so the compressor wouldn't kick on and I filed a claim over the phone. Heritage contractor contacted me right away and told me they'd be here a certain time. They also called me when they were a half hour on their way here. My interactions with them were incredible. Since the repair, everything has been perfect.

My AC stopped blowing cold air, and the compressor kept cycling. My experience with Air Wise was good. The tech came out and fixed it right away. I wish he would’ve been here the same day, but he was really nice. He explained everything to me. I did the claim through American Home Shield's website. Air Wise called me back to schedule. Overall, American Home Shield's service has been good. I used them a couple of times at the old house and they’ve always worked out some sorta resolution.

Our most recent claim with Guaranteed Services went very well. I was very happy that they got out here so quickly and the person who came and did the service was very pleasant and helpful. I called in the claim at American Home Shield which was very easy, and it was a very pleasant experience.

I had a AC claim a couple of weeks ago. The technician came out and he told me that the shaft going into the motor was seizing up. It was harder than normal for it to turn. It was putting added resistance on the capacitor which blew it out, so he replaced the capacitor. But now, it seems like it went out again. I’m scheduled for tomorrow between 12:00 and 4:00 for somebody to come out. Whoever I spoke to at American Home Shield last night, they said that they were gonna submit for a re-call with the last company that came out to come back out and do what they needed to do. I've had American Home Shield for a couple of months now and I'm happy so far. It’s not taking forever for somebody to come out. And as long as my AC gets fixed the way it’s supposed to tomorrow, I won’t have any issue.

I've been with American Home Shield for about a month. My claim for an appliance issue went good. I submitted the claim online and Majestic Appliance was able to resolve it.

I had very good experiences with American Home Shield. We moved into a new house so we wanted to get the locks changed. AHS sent out A-1 Locksmith, Inc. and they did fine. The tech was easy to schedule with. Also, he was helpful, showed me what he did and didn’t take him long. I was very happy with him.

The primary drain line was clogged and I submitted a claim over the phone for it at American Home Shield. The tech that came out was great. They called beforehand and called afterwards to talk to me as well. Everything went fine.

Our central AC went out and I submitted the claim by phone. American Home Shield started out fine. The first weekend was the Labor Day weekend, so it was a long weekend, and I knew if they didn't show up on Friday, there was nothing that was gonna get done until Tuesday which was exactly what happened. So, I had some very serious arguments with the American Home Shield guys. I said that if they didn't have a company that knows what they are doing then they should get another contractor. I also gave them the contractor who put the system in the house because their name is on the system. But they said, "Well, they don't work with us, so then you would be on your own." I said that that is not what an insurance is for. I said, "If nothing else, declare an emergency service so that somebody shows up the same day that we've been complaining about for a week and a half now." By that time it was Wednesday already.

Our air conditioning unit wasn’t blowing anything and the unit outside didn’t turn on. After I made the claim to American Home Shield over the phone, the contractor told me they were gonna be there in five days, but I told ASAP and they showed up in three days then fixed everything in less than an hour. The guy did a great job. I give respect and he took care of everything. So far, so good. Everything is working perfectly at this time.

I filed a claim to American Home Shield for a garbage disposal. I did it online and the process was wonderful, very efficient, very quick and very easy. The contractor was out here the next day and the gentleman was wonderful, very professional and very courteous. We really liked him. Since then, the garbage disposal is doing good now.

American Home Shield was wonderful. I had them for 15 years. We started at 70 a month, but ended up being 90 a month, but it was worth it. For somebody that can’t do anything, it’s a peace of mind. I would call sometimes, and I would use their online sometimes. They were always polite and helpful. Sometimes, it was frustrating but it always is any time you’re having to deal with any company, and you have something broken in your house. Sometimes, the frustration was with the people that were working, but most of them were very good.

After I submitted a claim online to American Home Shield for a motor that stopped working, they sent out a technician. I had a nice interaction with him and he fixed the issue that same day. It was a good experience and the unit has been good since then. So far, American Home Shield has been a good provider.

I live in New York but the property that I have covered by AHS is in Las Vegas. I went out to check on it a couple of weeks ago and I heard this problem so when I came back home, I called up American Home Shield to set up an appointment for someone to come out to look at it. I called and spoke to a rep and they said that they were gonna refer it out to the appropriate contractor. It was a central air condition situation, so they said that they were gonna call and reach out to a central air technician and they would work it out with me to set up the arrangements.

We had American Home Shield in two different homes and we've been with them close to 16 years. My sister is a Realtor and a broker and she recommends them very highly. We had them out here to fix stuff like leaky toilets and it's been great. Also, the folks at the appliance repair place here were very nice and professional. When we lived in Midland, Texas, we had a dishwasher claim and they took care of that.

My washer would turn on but it wouldn't spin and water wouldn't come out. You would only see the letters on the digital display. We tried it out a couple of times and didn't work. I called American Home Shield and told them I needed a maintenance guy to come and take a look at the washer. The rep was really informative and friendly. She was really good. My only issue with American Home Shield is it's a little hard to contact someone and it takes a while for them to get back to me.

I had a toilet that wasn't refilling when it flushed. I submitted a claim to American Home Shield online and went through an easy process. Platinum Plumbing & Sewer came the next day and their tech was very professional. He was able to fix my issue quickly and was in and out. The toilet has been working great since the repair.

After I submitted a claim to American Home Shield over the phone, the contractor that they sent out came out in a day or two. The guy that came out did some work on our fridge one time as well. He was very professional and knew what he was doing. He also did great in communicating with us. Since the repair, the appliance has been good, so far.

Back in the day, we had a couple of weird experiences with AHS and they blamed the issue on a pebble. Still, the fear of something breaking has kept us with them. Recently, we woke up one morning and it was unusually hot. Our AC was not working and my wife submitted a claim to American Home Shield. Their response was pretty quick. Initially, they gave her a contractor that didn't answer but then AHS gave her a second one who came by later that day. The tech who came started out a little cranky from running around on a hot day but then he came around. He went up on the roof, looked at something and did something else. He went back and said that he had found the problem which was a fan motor. He replaced it and the AC has been working well since then.

I’m a real estate agent and I recommend American Home Shield to everybody. I went online to submit a claim for my air conditioner and it was very easy. They got on it very quickly too. I was contacted by the company that came out, and they did everything very quickly. The young man who fixed my AC was very knowledgeable because he knew exactly what to do, and he did it. He was very professional too. Now, I’ve got cool air and it doesn’t get much better than that.

I sent in a claim over the phone and then American Home Shield sent out High Priority. The tech was amazing. He was pretty prompt and professional.

My thermostat cut off and I was getting nothing on it, so I filed an online claim with American Home Shield. They got right back with me that morning of the first business day after the Labor Day holiday, and they gave me a choice of four different AC companies -- I chose to go with Stockdale Service Company. The issue was a clogged drain. It was supposed to drain from the AC unit up in the attic but it was clogged. So the thermostat did what it was supposed to do, to cut off until you get that clog taken care of. The guy repaired my issue, and it went well.

The air conditioner was making a very loud noise and I called American Home Shield to submit a claim. The rep was awesome and very quick. The contractors were awesome too. They called me when they were on their way out, because I live far out, just to make sure someone was there. They also called me when they got there. I watched everything over the camera because they did it on the outside and they didn't even have to get inside the house, so no one had to be there. They came out and replaced the fan motor, but put the old fan on. The knuckle that holds the fan to the drive was too big, so it was still making a noise, and they came right back out after they ordered a new fan, and fixed it. So, everything was perfect and there has been no issues since the repair.

We had a leak under the sink. I filed the claim online to American Home Shield and the process was easy. Bestway Mechanical came out and they were awesome, punctual, friendly, and knowledgeable.

I was really concerned about water leaking and I called and submitted a claim to American Home Shield. The contractor was neat and clean, and the guy was professional and talented. He did his job in a timely manner and he was really good.

We've had water in the bottom of our refrigerator and ice in our freezer for about two weeks now so I filed a claim online to American Home Shield and the technician came out in less than 24 hours. He came out twice and tried to fix it but he wasn’t able to do it. He’s a very good guy. In fact, he fixed other things for us, but he said it takes a certified technician for Sub-Zero to fix our refrigerator so we needed a different technician to come out. I called American Home Shield and talked to somebody. They said they would get back to me and they have not. So far, the issue is not done yet and we’ve been waiting for AHS to call and finish it up. Nevertheless, I’ve recommended American Home Shield to tons of people.

This is the first time we used AHS for a claim. We live in Florida, so it's very hot. Our AC went out and we called AHS around 6:00 pm on 9/4/19. We paid our $100 deductible online, and was told that World Class AC in St Cloud would give us a call. We received phone #s of 407-955-4724 and cell # 407-433-3716. We advised that St Cloud was not close to where we lived. They assured us that they would call that night, as we advised how it was very hot and we needed someone that night.

We had a water heater issue and so I used the online form of AHS to file a service request and it was super straightforward and simple. The contractor was awesome. He was a super nice guy and very straightforward. He fixed it and he was there timely and didn’t dilly-dally around. Everything’s working great since the repair. I haven't had any issues. I checked the water heater a couple of times, and it’s working flawlessly.

I had an electrical issue and it was easy to submit a claim online for it to American Home Shield. The contractor showed up on time, and they worked with me getting here scheduling a good time. They were awesome.

When I submitted my claim, the rep over the phone was excellent. Miller Pools, the contractor, was here within 48 hours. They were great, very knowledgeable and very helpful. The repair was done in the same day. I'd recommend American Home Shield.

My recent claim was about my refrigerator's fan belt, and the service I got was excellent. The tech was from GE Appliances, and he came the next day which was very fast. It was a GE refrigerator, and he had the part on the truck and fixed it immediately. They were professional, prompt and were quality service technicians, so I’m very pleased. I would definitely recommend American Home Shield.

Prime Heating and Air came out and they serviced the unit, which we paid them separately to do while they were here. Something on the panel that was on the outside wall was burned, and it was connected to the unit. But it was in a separate panel, and they replaced that. They took care of everything that day, and we've decided to use them now for HVAC maintenance. I did the claim online and I got a confirmation email from American Home Shield that they had connected me to that particular vendor. The vendor took over from there and contacted me. They had 48 hours to respond, and they responded within 24 to 36, and they came out within a day or two after that. Everything’s great.

Our air conditioner wasn't keeping the house cool. When we filed the claim, the contractor was out very quickly. When they finally got the, "Go ahead," from American Home Shield to do it, they got the part, brought it back, and fixed it. Everything went really good, and the guy was very polite. So, I was very pleased. I'd definitely recommend AHS.

The garbage disposal had a crack in it and making a claim for it was so easy. I did it online at American Home Shield, Kelly Plumbing called me and I gave them the code to the house. I didn't even have to be there. The tech went in and fixed the garbage disposal, and it happened so quickly and it was effortless.

I had rented my house out to friends and they called about an electrical issue there. I called American Home Shield to have it fixed and it was resolved. The contractor who came out, Electrician for Hire, was good. I've used them more than once and it's always an easy fix with them. If I need an electrician, they're the go-to people.

Our air conditioner was not working. We contacted American Home Shield over the phone and their reps have been so much better than they were a year ago. A year ago both ACs were not working, and it was going to be three days before I'd even know the name of a company at that time. So, that was a nightmare. Also, usually when I talked to them, they were short and rude, and they talked over me. Now, this last call was beautiful. The contractor was here in 24 hours, and he was awesome. It was an easy fix, and he was quick and he also explained things. This was the only call that has been successful and I've been happy with that.

We've been with American Home Shield for about three or four years and I tell everybody about them. Customer service has been very good. I had an issue with the refrigerator and American Home Shield sent out somebody for it. It was wonderful. I added a claim for my stove. The stove was very old and they had a recall. We received a new glass top stove and Ralph Transport brought it. But they couldn’t take the old one out so they left the new product with us. My husband looked in the book and it said that professional electricians had to install it.

My experience with American Home Shield went real well. I filed a claim online, which was easy enough for me to figure out. I thought it was an actual washing machine issue and AHS set up online to send a washing machine serviceman. I realize it was a plumbing issue, not washing machine issue, so I called in. Their reps were professional. They were able to switch it over to a plumbing company instead of the washing machine company. The contractor came when I wasn't home, because my wife and I both work 12 hours a day, but they were able to come in and get the issue taken care of.

The door wouldn’t go on all the way up. It just needed an adjustment on it. American Home Shield sent Garage Door Solutions and my experience went fine.

My husband submitted the claim for our AC and the guys who came out did what they were supposed to do. They did well and right now, we're fine.

I called for service about three months ago and the service repair guy said that it was just the fan. Then, most recently, I had visitors coming over and when I got home, it completely stopped working. I just got the service done, and I thought that the situation was gonna be resolved and I'm not gonna have any issues but then, it went out again. The service provider who came out the second time took a close look at it. I didn't wanna leave his side until he has actually figured out what was wrong because I couldn't afford to pay the $80 again for the same situation. So, he looked at it and he said it looked like the electrical box has been detached and it was loose. They sent out another guy to come out and look at it, and he replaced the box.

Everything in our bathroom started backing up. So, my husband called in a service request to AHS and they sent out All Hours Emergency Plumbing the next day. They wanted to come the same day, but I'm working and my husband is a firefighter/paramedic, so he is not home very often. So, the guys came the next day when my husband was home all day. They fixed the problem and they were awesome. They got it done really quickly and luckily, we haven’t had issues since.

I just bought a new house and I’ve been with American Home Shield for about two months. I called when I submitted a claim and the contractor was very professional. The service that AHS provides has been okay.

My dryer stopped working and the claim for it went very well. I did the claim online at American Home Shield and it was extremely easy. The gentleman from SOS Services was out the next day, so it was really quick. He was very nice, professional, knowledgeable and he knew what was going on. He had an idea of what was wrong with my dryer before he even took a look at it. He had everything up and running in 15 minutes, so I was very happy.

One of the breakers had been thrown and it shut off the power from the patio and the garage. None of the outlets worked. I submitted the claim with AHS on the computer online and it was instant. DT Electric has been out here before and they do their work quick and professional. Everything is working good now. The tech also showed me what to do next time it happens. Overall, American Home Shield is good and I've had them for a long time. It worked for me.

I submitted a claim for a leaking pipe to American Home Shield. They sent Draingo and they did a fine job. However, the job isn't complete. They put a hole in my ceiling and fixed the leak but they need to patch the hole. It's been a couple of weeks. It used to be that the contractor would put the board up and replace the hole in the ceiling. The tech told me that AHS would call us. Obviously this is not the case.

I was having an issue with a refrigerator. I submitted a claim online to AHS and their online process was good. The quality of the work performed by the contractor was good too. The refrigerator's working fine now.

I submitted an appliance claim with American Home Shield for the refrigerator. The icemaker wasn’t working. Adam’s Appliances was here within a day. It was not long. They were very nice, very efficient, and very professional. They fixed the issue in five minutes. So far, so good.

I’ve only had to use the service three times and I called American Home Shield like I usually do to submit a claim. They have a fee that they charge and then, they use a very reputable appliance repair service that’s local. Those guys were very good, attentive and do the job. We’re out in the sticks and this house is very rural so, they have to sometimes schedule us on a certain day. They make their rounds out to this area on a Friday so if you call, you have to schedule around that. Some of the components went bad in the dryer and some parts had to be replaced. Since then, its performance has been very good. I would recommend AHS. They’ve honored their claim.

I called in a claim to American Home Shield and the rep I dealt with was great. I was told that the re-key was part of my agreement with them. Dan's Pro-Lock, the contractor, was awesome. The guy was great and he understood my frustrations with the previous homeowner not leaving the keys for proper locks. He was super helpful in making sure that we had what we needed when he left. I would call Dan’s again if anything ever went wrong.

Our air conditioner quit. I submitted the claim with American Home Shield over the phone and it was easy. Climate Control Solutions was excellent. Their tech came out and changed the capacitor and we were good to go. He took care of it in one day. He was prompt and courteous and helpful. They did great and I would use them again. I got no complaints with AHS at all.

The plumbing underneath my house had a leak and blockage. I submitted a claim online with AHS and once everything finally got going, the tech from Poe's Plumbing & Backflow came out within the week. His name was Tony and he was fantastic. I was impressed with his professionalism and he completed the service in one day.

I called American Home Shield for an air conditioner repair. The claims rep was professional and the technician who came out was great. It took him about an hour to fix the issue and the AC has been working perfectly since then.

I've had American Home Shield for less than a month and filed a claim for a rekeying service. Their representative was very good and the guy they sent out was very good, professional and friendly. I had four locks changed on two doors, and the one key works for all of them and everything's great.

My AC was not blowing cold air. The contractor that American Home Shield was very good. It took them two days to come out, and then they changed a part when they came the second time the next day. My AC is good since the repair.

We had an issue with our fridge, and so we called American Home Shield. They sent a tech out who diagnosed it very quickly as an issue that could not be fixed. From there, there was nothing that he could do and we had to figure out what they wanted to do from there. He told us that it would probably be a week or so until we heard from them, but he also made it clear he wasn’t 100% sure about that. Our fridge was dripping and leaking onto the wood floor so we didn’t want to wait very long. We waited until we got the official email from them that the claim had been not closed, but moved on. The next morning we called American Home Shield to figure out what we were supposed to do. We escalated to find out what we were allowed to do, and then went and got a new fridge. At this point, we've sent them the receipt and we are waiting for payment from them.

Our recent claim experience with AHS was great. I did it online and it was easy. However, the contractors hadn't called within the first 24 hours. But I called AHS and AHS got a hold of them, and immediately, they were apologetic. They said they hadn't gotten the request. And then, they got out as soon as they could and got it fixed. The nice thing was, personal-wise, I'm going through breast cancer right now, and whenever he got ready to leave, he asked my husband if he minded if he put us on their prayer list at the church. And I thought that was super kind of them to say something like that. They were super nice.

I had a dishwasher that was leaking on the floor. I called American Home Shield to file a claim and they were courteous. They took all the information and said they would get a vendor and get them right to me. When the serviceman came, he said not to use the dishwasher at all. He was courteous, prompt, and very professional. There were three parts that weren’t working. They could replace the two parts, but they didn't make one of the parts anymore. So, we’re gonna have to replace our dishwasher. American Home Shield already sent me the information on that and I picked which their replacement.

American Home Shield sent out Keepin It Cool when our microwave wasn’t working. They had to replace the circuit board. They were great. The tech was on time, and I showed him what it was and what it was not doing. He knew immediately what it was, and he wrote down the part number and the brand of the microwave. He had to order the part, and a week and a half later, the part came in. He came in, took the microwave front off, put in the new circuit board, and everything worked.

Advanced Heating & Air Conditioning came out after we spoke to a representative at American Home Shield to file a claim. The interaction with the rep was very good and then those with the contractor were very positive as well. The AC is now better than before because it wasn’t cooling. But what we don’t like is that over these years, a part has been constantly being replaced in our AC. We call when we think it’s something that’s really major to American Home Shield but we know that they don’t pay for the installation of the Freon because our AC is an older unit. And FREON is very expensive. So rather than paying for American Home Shield's contractor to come out, we have to pay somebody to charge because it’s even more than what is charged for the service fee. It’s just frustrating.

I’m having an issue with a problem with my garage door right now, and I’ve been having issues with the company that AHS sent me. I contacted the contractor on Friday and they never called me back. It’s been a runaround. They're supposed to come today, but I'll see if that’s true. If not, I'm definitely gonna call American Home Shield. Still, my claim for the plumbing went great. The tech from CNJ Services let me know when he was on his way and then he came and looked at what the problem was with my garbage disposal. He said, “I know what it is,” and then he switched it out. It took 20 minutes, so it was very quick, which was nice. I made the claim for it online on the American Home Shield app. They called me to schedule a time to follow up with what I needed exactly, so it was easy.

All American Plumbing and Rooter came out to my place ‘cause it looked like twice within the same week, there were issues with a running toilet and then following that, there were issues with the hot water heater. Though I had to pay two different fees, both plumbing issues have been fixed. The tech did both projects and he was very efficient. He fixed both the first and second half the same day. I’d recommend American Home Shield.

We got a new home and we had the locks changed on our doors. The tech sent by AHS was very pleasant and helpful. He got right back to us when we called and spoke with a representative. He was on time too. Since then, everything has been working great and the locks have been performing as they should. If we have any locks or something changed again, we would give him a call. We had a really smooth transaction.

I file my claims with American Home Shield online. It's easier. I've been using American Home Shield for over a year and every time I’ve put in a request, they're on it. I had a claim where Sears came out right away. I received a call either the same day or next day, and they were able to get in it right away. They were quick with it. My tenant has no complaints. They were happy that Sears was able to fix the issue.

I had a claim and it seemed to have went real smoothly. American Home Shield has a call center in India which is who I initially called. They took my credit card info and I was a little nervous about that ‘cause I don't like giving my credit card info to people overseas. But everybody’s friendly and nice. The guys from Keeton Plumbing came out within four days and got it fixed. They identified the problem quickly. Within an hour, they were back on the site with the parts they needed. I'm real happy with those fellas. They were really efficient.

My most recent claim with American Home Shield is for my refrigerator. A week before the 26th of August, I called American Home Shield. They called Universal for the man to come out and look at my refrigerator. August of 26, the gentleman came out and looked at my refrigerator. He also put down everything that needed to be done, which was fine. That Monday, the gentleman came out to the house with a small box. Now, he pulled the refrigerator out and put a plate back there.

American Home Shield sent a technician from Optimum Appliance Repair and it was not very good. He came, checked the appliance and said it was just a simple deal and we didn't even need any parts. And then he reported back to the warranty company that all it had is short and this, that, and the other. And we overlooked the fact that it was not a covered item. It was originally in the house, and we moved it to the garage so it got excluded.

I've had American Home Shield just a little over a month ago when I bought the home. When they called to give me some information, I just happened to mention that the gas valve on our stove was rusted and very, very hard to turn. Even with the pipe grips, it had no hand on it. The rep was very helpful and set up the appointment over the phone. The contractor that came out was very professional and very fast. He replaced the valve the same day and it was done 40 minutes tops.

I’ve had pretty good experience with American Home Shield. BA Appliance Repair came out for the washing machine, while Wind Bender came out for the replacement of a water heater which was rusted out and leaking all over the basement. The technicians were courteous and professional when they came out.

We've had AHS since we purchased our home in October 2017. I love how easy it is to submit a claim online, and then they call within 24 hours to make the appointment. When my dishwasher wasn't draining, I submitted my claim through the website and then they got back to me fairly quick. The guy came within an hour after he called and it was really good. He's nice. He fixed it quickly and it was awesome. The dishwasher works fine now, thankfully.

We had some lights that would not come on in a couple of bedrooms. I submitted the claim online, which was not difficult at all. I submitted it on a Thursday and I got a call that Friday. Eli Electric Solutions came and gotten that squared away. We also had some lights that were outside the garage that did not come on, and they have gotten that squared away too. I've had American Home Shield in that property for about six months already, and I have another property where I also have them for four years.

I submitted a claim over the phone to American Home Shield for my rental property garage door. A good rep assisted me and got a contractor out quickly. The techs who came did good quality work and got the repair done the same day. I haven't had complaints from my tenant since then.

I had an air conditioning problem three weeks ago and I submitted the claim via online to American Home Shield. They said that someone would contact me within 48 hours, and it did happen. The contractor called in the morning and said that they would be here around a period of time and they were there within the window. They were polite and the repairman explained everything that was going on. I’ve only submitted two claims and I haven’t had any problems. I would recommend AHS.

My husband called American Home Shield when the hot water heater once again got spider webs and this and that and what have you. Their reps have always been helpful. My husband has been very pleased. He’s retired and at home so he does a lot of that contact, and he has never been disappointed. We called in our claim either on a Saturday or Sunday, and then Choice Plumbing and Heating came Monday before noon. They cleaned off everything, checked everything, and we were good to go. We really liked those young men very much. We know those young men from when we lived in Clinton county, and we were so pleased and surprised when they showed up the very first time. We know they’re good. We know their families. We know their reputation, and we would be really happy to have them anytime.

The pilot light on the hot water tank needed resetting. I called AHS over the weekend to submit the claim and it took two days for the guy to come out. Everything was really great on both the contractor and AHS side. The representative from American Home Shield took the time. I told her that I was not going through the whole thing and then she said that she would get the contractor as soon as she could. When I got in contact with the OnePlus, they came out very courteous and the guy even took our number. He said that he was gonna reset the pilot light and that was it. He also told us to just call them if anything goes wrong. They took the information off the tank so when they come back, they would have all the parts we need. Since the repair, I'm able to take hot showers and I haven’t had any trouble.

We called American Home Shield's 800 to request for a service for our air conditioning that went out. The contractor came out within the next day and he was excellent. Everything has been perfect since then.

I just joined American Home Shield. I had a lock changed by Secure Home Locksmith & Safety and it went perfect. They were professional and timely. Submitting the claim was very easy and my company realtor recommended I submit it online.

The central air conditioning was not maintaining the temperature. I submitted a service request with AHS and the first tech who came out was Smart Cooling. It was discovered that there was a leak in the system and the system was four pounds down. So, the first resolution offered was that they would fill it with new Freon and do a Stop Leak. 63 days later, which was unfortunately three days outside of the callback period, it started doing the same thing again. So, I contacted AHS and Dale HVAC Heating and Air Conditioning Cooling showed up. They didn’t wanna check for the dye, the leak identifier in the system, and they used a little sniffer device and soapy water trying to find the leak. They didn’t find it, so they filled the system and drove away, which I was rather upset with.

Within a couple of days after I filed the claim for an outlet that didn’t work, American Home Shield sent a contractor out. The first guy couldn’t take care of it so they had to send somebody else and the issue has been resolved. The whole thing went very smoothly.

This is by far the worst warranty company ever when it comes to contacting their corporate office when issues are not being processed correctly. The customer service agents take your information but no one ever call you back to answer your questions or try to resolve your problem. The contractors they use are no good, I had to pay out of pocket over $600.00 in July of 2018 for them to repair my air conditioner and it only worked for two weeks. I called the contractor back who did the work but he did nothing.

I have had two home warranties with American Home Shield over the past 8 years. One for my home in Arizona and one for my home in Florida. If I could go back in time, I would have never used AHS for either house. In fact, they are so bad and try to avoid paying anything at all costs, I have had to contact their Office of the CEO several times to get things done. That did help but at great financial and emotional costs to me and my family. The biggest example of where AHS falls down is in Air Conditioning coverage. 90% of the contractors AHS have sent out to my house tell me that AHS will always try to avoid paying for a needed expensive part replacement and that they tell contractors to just 'band aid' the unit.

I didn't want to give a 1 star rating but had to because it was required. We have the premium policy that covers heat and air replacement if it can't be fixed. They sent a company that tried to fix by filling with Freon. American Home Shield only pays $10 a pound for Freon and the bill was $80 a pound. After we paid $770 for Freon, the compressor failed and the unit needed to be replaced. American Home Shield refused to pay because no called to say it needed to be replaced. We argued that there is nothing in the contract that directs us or the service company to call. They were extremely rude to us and to the service company. We have asked for refrigerator repair in the past, only to pay $136 service call fee and we never hear from the service company again. $136 flat fee is almost twice as much as a normal service call. We're cancelling.

Like any insurance the moment of truth is when it comes to claims. I was a AHS customer for 3 years but my most recent claims experience involving a microwave & washer left me feel cheated. AHS dragged my case for over 2 months with no resolution or decision, their call center is one of the most horrible, disorganized and unethical that I have ever come across. I feel they are ok if you need one odd repairs, but when it comes to anything major they will drag their feet, find contractual loopholes and ultimately make your life miserable.

American Home Shield is okay, but their contractor never answered the phone. The contractor initially called my tenant in one of my properties and they arranged the appointment. But later, they did not do their repair and they needed to send their report to American Home Shield but they didn't. They submitted the issue after I called American Home Shield three times. They told me that American Home Shield do not cover it. We were calling them about this, and they never answered me. And later, in another property, we were trying to arrange the appointment with the contractor, but they never called me back. After 36 hours, they never answered me, so I have to call American Home Shield to make the appointment again with another vendor.

I signed up for AHS earlier this year and finally cancelled my subscription to them today, after a very frustrating experience. My issues with my air conditioner service request are as follows:

American Home Shield has been really good. We've had them a long time on and off. If we have any trouble with them, it's usually because of a service provider that they've got underneath their umbrella. It's the broken cog in the wheel. I would recommend American Home Shield. In fact, I do recommend them and explain that it's a process. It's not gonna happen overnight like they're there when you pick up the phone. When I had a claim for the AC, the service was scheduled immediately. The contractor came out a couple of days later. But they tried to come within 24 hours. It was my fault. But the claim went fine overall.

The refrigerator was not freezing in the freezer section and it wasn’t dropping the ice like it should. I submitted a claim to American Home Shield online and the contractor came out and they changed out some of the parts. They said something looked like it was kinda burned out in the back. But then it started doing it again. This time, I called American Home Shield and they worked really well because the rep sent the information out and he told me that if it was something outside of what was initially called about, it would be an extra charge. I was cool with that, but it was the same issue. When the contractor came out the second time, they said it was like the compressor blew it out, and it started working. They took care of the job, so I'm happy. The refrigerator is working better than it was before.

We've been with American Home Shield for two months now. When we had a blockage with our washing machine, where there was a water overflow and a back flow, I filed a claim to AHS. I did it online and it was an easy process. Patriot Plumbing came out and they unclogged everything to the pipe. Everything went well.

I had a plumbing issue and Accent Plumbing came. They also found a problem with the water heater so they sent a recommendation to American Home Shield. Within three days, the pipe leakage and the water heater problem were taken care of. So, I couldn’t be any more pleased. Both AHS and Accent Plumbing called me after the repair if everything was working up to par. This is the best communication and verbal award you can give a company. I even recommended AHS to family and friends.

Five Brothers Plumbing was very nice, very professional and they solved the problem right away. They gave me some advice. They were great. I would refer this company. I did my claim with American Home Shield online. The process was super easy. I was shocked because it was a weekend and I got a call that night. I really didn’t expect to hear from them until at least the next day. My issue seems to be completely resolved now.

I filed an online claim to American Home Shield for a gas stove. It was easy to follow the process and their interface was user-friendly. The contractors were nice, they did good. They came on time and fixed my stuff. The gas stove is working now.

AHS's reps have messed up orders a couple of times. I have a current claim for an AC and the issue has been open for at least two weeks. Nothing's been fixed yet and the contractors are waiting for parts from American Home Shield. Still, I love working with AHS' contractor, Hayman. They’ve helped me in several houses and units and they've done an excellent job. They're being slowed down by AHS right now because the parts have to be ordered through Home Shield and they'd let Hayman know when the parts are available.

I recently had a claim for the range and Cal Valley Appliance Repair was sent out by American Home Shield. Cal Valley evaluated the problem, and they diagnosed it. They ordered the parts, came back and installed the parts. One item was still not working, so they came back out for a recall, diagnosed it then, and ordered the parts. And now, they’re scheduled to come out tomorrow. They were very nice, very courteous, and seemed very professional.

The motor was bad in the garage door opener so I filed a claim with American Home Shield. J&B Garage Doors came out to troubleshoot it and they found out that it was a driver that was bad. I asked them to submit back to AHS to see if AHS would cover a new motor and they did. Then, J&B came back out to install the new motor. I've recommended American Home Shield to many people and a lot of people have started using them because we referred them over, including our children.

There was a leak from the heater. I submitted a claim online with AHS and it was pretty easy. They assigned Lloyd C Plumbing to my claim and my experience with them was good. Apparently, some valve was leaking, so they had to get that valve to replace and they had to come back. But they fixed the problem on the same day and since the repair, the heater has been working fine.

The compressor on the AC was bad and then the blower went. It was easy to submit the claim with American Home Shield. They covered all of it and McLafferty Heating & Cooling Electrical was timely and knowledgeable. The AC is working fine now. It was a good experience.

I’ve been with American Home Shield for six years and when I submit a claim, it’s always online. When the burners were not working, the interaction with the contractor, Gulf Appliance, was outstanding. However, I had a horrific incident with R & R Electric and it took literally three months and a week to resolve. They came out, and the technician went to get a bulb and never came back. I called American Home Shield trying to get through to them, but I had to ask for somebody just a week and a half ago to have somebody different sent out. Now, we have lights.

I had a little problem with my AC claim. Initially, I called American Home Shield and told them we had a problem. They said it’d be 3 working days before somebody would get back with us. I accepted that. I called them on a Friday, so we had Saturday, Sunday, Monday, Tuesday, and nobody ever called back. I was waiting for them to call me with an appointment. I then had to call them back. They said the guy could not get to us for another day. I told them that was not satisfactory and they said, “Let’s see if we can find somebody else that can come earlier than that.” This was probably an unusual situation but if they say somebody is going to call you within 3 business days, I expect a call in 3 business days, and that didn't happen. That was before the storm, so don’t be blaming the storm. They found somebody to come the next day and the gentleman that came in and worked on the air conditioner was really good.

We're very pleased with American Home Shield. I have recommended them for 15 years. We have never had a rude person answer the phone. We could not ask for a nicer, more efficient group of people. Also, the claims all go perfectly and we have never had a rude repairman. Recently we thought we were gonna sell the house and we had an inspector out, and he thought my faucets were leaking, which were not. He found a cracked pipe, and they fixed it and everything was great.

I called American Home Shield for a claim and the rep that I talked to was fine and brief. Climate King came out and fixed the air conditioner. They were right on time and the air conditioner is working fine ever since. Climate King is fabulous.

The AHS representative was great when I called to file a claim. It was to change the locks and the contractor they sent out was good.

I just purchased a home and submitted a claim over the phone to AHS for the rekeying of five locks. The reps whom I spoke with were very helpful and the contractor whom they sent was good. He came in two days knew what he was doing and was really quick, thorough and courteous. The locks were all keyed the same and he gave me four keys in total.

I got American Home Shield because I want to make it one place for my daughter who is in college to call instead of trying to figure out who to call. My recent claim with American Home Shield went fine. I had a dishwasher issue in our condo where my daughter lives for college. I made one call and the contractor came out and took care of it. the technician did a great job. I live three and a half hours away, and he had texted me ahead of time saying he was on his way. I said that my daughter was there and she would be happy to let him in. I then gave her number and he texted her. He said he was on it and he would be there in just a minute.

The dishwasher wasn’t cleaning very well and we had tried multiple times to see if it was something we were doing and that we were probably not cleaning before putting plates in or the glasses in. A guy came in and took a look. There was something that was clogged at the bottom of the dishwasher, and he had to open it up to clean it up a certain way and to get at it. It seems to be working well since then.

I had a water leak so I called AHS to file a claim. T&J Investment was out within a few hours. They have been good. My claim is not complete yet though. I'm still waiting for them to put my floor back together. They are waiting on a plumber's report before they can do that. They also had to wait some time to allow the base floor and everything to dry. Now, I'm simply hoping they come pretty soon. But they let me know when they were coming and they also let me know what they found, what they're planning on doing, and what they've done.

In the 20 years that I've had AHS, The Appliance Doctor is the best that they've ever sent out. However, I don't like submitting claims online to AHS, I can't choose who the vendor that they send out, that's why I call up and do it. So, AHS needs to give me choices online of who they're sending out, because several of them have 1 and 2-star reviews and I don't want them in my house. Also, AHS denies all the air conditioning stuff and they charge $100 a pound over one pound for Freon and it's always denied. Their first name should be American Home Shield Denied.

I filed a claim with American Home Shield when the AC stopped working. I saw some wires sticking out and it made loud noises and stopped working. The tech said that it was the compressor and some wiring. When he did something to it, it started working again. Everything was fine.

The hot water heater went out and I had water all over the floor. When I put in my request with American Home Shield for service, Pamela's Plumbing immediately called me. They showed up the next day, but they couldn't do it then because they had to get approval. But the following day, they came back and put the hot water heater in, and it was done. They were really good, professional, and quick. I appreciate American Home Shield's service and how quickly they got it taken care of.

When we bought this house, it came with a really, really old dishwasher and it wasn’t working right. I submitted a claim online and then American Home Shield phoned me. They verified the appointment that we had set on the computer, and asked again what was wrong because you can get more details in person than on the computer. But it was real easy to do online, and they were really nice. Then the tech came in, and fixed it by himself. He said it works fine, and nothing was wrong. And ever since then, it drains correctly. So, I'm happy.

Our recent claim with American Home Shield went great and I am satisfied with them. They've been very quick to respond. I'm glad that I picked them over another home warranty company. The guy from AUS Air Condition of Texas came out and fixed the problem quickly. He was professional.

I bought a new home and needed rekeying. I submitted a claim with American Home Shield online and the process was very easy. My interaction with Realty Rekey was fine.

Joe's Expert Touch Appliance Service came out and there was nothing wrong with the washer, so they fixed it and it was just where it was not level. It just started working again. Before they came, it wouldn't go through the whole cycle. It would stop when it would get to the spin cycle. I did a claim with American Home Shield online and the contractor came really quickly. It was the next day.

JED Mechanical came out and fixed a blocked line. There was a blockage that resulted a moderate pooling in the basement. I did an online claim with American Home Shield and they scheduled someone to come out in less than 24 hours.

The interior of one of the tanks in the toilet was completely worn out and the other one in my wife’s bathroom was rocking, which was uncomfortable for her. I used to do that stuff for a living but I’ve gotten old enough now to where there are a lot of things I can’t do anymore. So, we called our friends and we got good help. The man came in and did his work quietly and respectfully. Within an hour, he has rebuilt my tank and has tightened my wife's toilet down and has put a stem in there. He also cleaned up his mess. Right now, everything is perfect.

I called and spoke with a representative when I filed the claim. AHS sent out Martin's Appliance Repair. They were very friendly. They were on time. They got right to work and replaced the part. Overall, I would definitely recommend AHS.

My refrigerator went out and I submitted the claim online to American Home Shield. The first contractor couldn’t come out until a week later. So, I called AHS back and they gave me another place, which was able to come out in three days. Since the repair, the refrigerator is working back to where it was before. I only had two claims with AHS but they were both pretty good,

I had a problem with my AC unit and the tech that AHS sent out took a look at it. There was an issue with the water in the pan, but I was able to clear it out once he identified it. It has been good since the repair and everything’s working so far.

I like American Home Shield's service. I had a callback because I had a few things that went wrong. On the refrigerator, I had an ice maker and a waterline go out. They came quickly to fix that. However, the waterline just went out again. So, I called back today to get that relooked at, and they can’t come out until September 19, so I was a little bit upset about that being so long. But other than that, I think that with the appliance company, they might just be overworked. They're very busy and they can’t do the waterline until the 19th. It was their mistake because we said the waterline and the ice machine are both not working. This company seemed to take a little bit longer to get an appointment. It wasn’t a major priority for them. However, our interaction has been okay. They call back and that’s good.

I’ve used American Home Shield a lot. When we were having problems with our well pump, I sent a claim online to American Home Shield and they contacted me right away. I had a great experience with the contractor. Their communication was wonderful from the time they let us know that they would be the company that was coming out. They called and said they were on their way. The tech was very knowledgeable and he fixed the problem. My husband is kind of picky about who comes out and takes care of things, and he said the contractor that came out was great company. We would use them again. If we had to pay for somebody to come out on our own, we would definitely call that company again.

I switched over to AHS from someone else. My boss told me that's what she had and it was significantly less expensive than the company I was using. The claims I had went really good. The contractor even told me because it was a long Labor Day weekend, "I'll be out here in this area for the next couple days, if you have any trouble, here's my number." I thought that was really super nice of him. It was really great. They were also very professional. They checked everything out.

I called American Home Shield and the rep I dealt with was good. Green 2 Crystal Clear Pools did good, and the pool looks nice. The guy was awesome, too. The AC claim, on the other hand, is a different case. They told me 3-10 days and I have called twice to check in already. I'm hot because I have not had any AC service in about six days. Hopefully, they'll come through with the AC. My first claim with AHS was for my garage door and it was a piece of cake.

When I bought my home, my realtor gave me free American Home Shield for a year. That's wonderful when you’re moving into a house. However, AHS has been horrible. The claim for my refrigerator that was leaking was activated on the 8th of August. Sears, the first service that came out, was horrible. With the young lady that I worked with, I don't think she likes people. They were supposed to come on the 21st, but they canceled 10 minutes before they were supposed to come. They didn’t call me. They just texted me and said, “It’s been canceled.” I had to take off from work. They were not user-friendly. They put the claim for the next day, and when that person came in, he stayed exactly 3 minutes and 12 seconds then he left. He said, “We don’t do refrigerators that don’t have a serial tag on.” I said, “Is that a policy with all the services?” He said, “No. But that’s with Sears.”

Something was wrong with my AC. I called American Home Shield and they sent K&J Mechanical. Now, we have AC. It’s really hot without it.

We were real pleased with the fellow AHS sent. He really was knowledgeable, and the washer has been working really well. I didn’t realize the problem was as complex. The water level didn’t have to be not just so much for it to really do the job.

American Home Shield never follows up with me. I have to chase them to figure out what's going on and they don't seem to care. No one knows how to fix the problem. They tell you they're gonna call you back and they never call you back. It's terrible. I do my claims online usually. I also tried doing it over the phone. 90% of the representatives are terrible and 10% are good. So far, the contractors have been okay. My main issue is with American Home Shield not contacting me back and not following through. My current issue is a leak in my house and it's still not fixed. It's been two weeks since I made a claim. I made calls, online chat, and emails dozens of times.

Our air conditioner wasn’t working and I submitted the claim with AHS online. They said that a contractor would be out within the next 48 hours. Then the guys from Lane Services called the same day and were here early. They got out pretty fast and they were excellent. If I did it on the weekend, they’d call by Monday. But it was within 24 business hours.

I was dealing with Choice Home Warranty at first and then, I got American Home Shield. This is the first thing that AHS repaired for me. I filed a claim for the toilet and the process was great. The wait time on the phone wasn’t a long time and that’s always important to me. The handle on the toilet has been replaced twice but it’s still sticking, and the water continues to run. You gotta pull it up to stop it from running. The contractor worked hard at it. He said the toilet was old and he had to find an old part that would go with it. He fixed it and it worked well.