American Home Shield Reviews

For several years now, I've had coverage with American Home Shield. I called them when the pool motor burned out and got a rep who was good. The same can be said about the technician who came. For this particular claim, things went well and American Home Shield did a pretty good job. But I had two other claims that I wasn’t really happy with. One was for my dishwasher and I had to pay three different times before the technicians got it right. The dishwasher seems to be working well now. I also had a Jacuzzi problem. Technicians came out but they couldn't fix it. I had to hire an electrician to fix that. Those two claims weren't good experiences.

I recently had a plumbing claim with American Home Shield. The coils were out. It wouldn't heat the hot water tank. The AHS reps were very professional. They did an excellent job. Hoosier Plumbing did fine, too. They were good. I've been with American Home Shield for 14 years. I don't like changes, and I'm happy where I'm at. The only trouble is the price keeps going up, and one of these days, maybe it'll come back down.

I called AHS about our refrigerator and the first contractor came and looked at it but didn't come back. And then the last contractor from Lacrosse Home Services called and said what the time frame was, and he came out. He was nice and very professional. I actually liked it because he said he could fix it. And it was an older refrigerator made in the 60's. I like them, and personally, if I had to use them again, I would. I like them better than ABC Service. ABC was working on the refrigerator that was still covered by them when I purchased it. They couldn’t even fix the ice maker.

I liked the contractor from GE Appliances who came out for my refrigerator that was not getting cold. I submitted the claim with American Home Shield online. It was easy to go online and to enter all that information. And then, they called me back the same day and set up the appointment, so it was fine. The contractor came out and figured out what the issue was and corrected it. He did all that inside that one trip. He had to change out the coil and a couple of filters and something else, and he went over everything that was the matter with it. Since the repair, the fridge has been working fine.

In the beginning of this year, I called American Home Shield to file a claim and they were probably too busy and forgot to send someone. Also, before sending someone, AHS would charge $75 and then the contractor would come here. In April, the contractor came and looked but didn’t do anything. We already paid the money. They said that it was a lifetime warranty and they should not have to do anything. They should at least call and order parts that they were changing. So, he left and I called the company. They sent us some other people and the same thing happened. So, the third time, I said that it wasn’t right. I told them that it has been a headache. I kept calling for two months and complained that they come and fix it.

I’ve been with American Home Shield for a number of years and how I submit a claim depends on my needs. I would go online, but sometimes I need to schedule for them to call a different number, like a renter. So, if I need special assistance, then I would call in. The contractor for the plumbing was on time, very respectful and cleaned up after himself. He did a good job. But there have been several times that either the vendor that they’re using is not a very good vendor, or they would say they don’t cover something that I thought was covered. When it works, it works well, but when it doesn’t, it’s disturbing and frustrating.

I was excited to switch over to this company because of all of the amazing reviews they had. However I have been so dishearten and disappointed at each step. We had a plumbing issue occur in our house, and prior to contacting American Home Shield, I contacted a local plumber. He came to our house and diagnosed the problem for us. After having that diagnosis, I contacted American Home Shield, where I spoke to two different customer service agents. Both verified for me that the work I needed done was in fact covered under my contract. Based on that, I paid their service fee, and scheduled to have a plumber come out through them. Their plumber came out, confirmed the diagnosis of the previous plumber I had come out.

Our A/C system needed to be replaced while having a home warranty with American Home Shield. When American Home Shield would send out repairmen they would only get authorization to add Freon to the A/C unit. The repairman sent out stated that the system did need replacement but American Home Shield would not authorize it. This happened during the summer of 2009 and the summer of 2010. The fall of 2010 our policy expired and American Home Shield would not renew our policy. A year later we had to pay for the full replacement of our A/C system.

Updated on 11/06/2019: You will pay over $800 a year. $75 dollar service fee each time you need help. We are over 10 appointments on HVAC now. They will make it work for at least 30 days, and charge you another service fee after the 30 days. Between hours lost at work (4 hour windows), annual fees, service fees, and what AHS has paid out, we have paid for more than 2 brand new systems. After years and years with them, I did get a new $100 dollar garbage disposal that has lasted (we never use it).

We’ve been with American Home Shield since August 27th when we got it with the home. We had a list to choose from and I asked someone her preference and which she had the most experience with, and AHS was the answer. So, we went with them. Everything was good with the contractor for the lock re-key. The guy showed up on time, did a good job, and was in and out quickly.

They claimed 24hr emergency support. They use call centers essentially to screen and deflect people with legitimately covered problems. We have had no support whatsoever, just the runaround after runaround for hours after calling in for assistance when their contractor flooded our basement... and the original leak still wasn't resolved. We are filing a formal complaint with the department of Insurance and seeking legal action for damages because that is the only way we can think of to get an actual straight answer out of this company. To say I am disappointed would be an insult to the word disappointed.

I did a load and the washer didn’t drain, didn’t go into the spin, rinse or spin cycle. So, it stopped and it was full of water. I went to American Home Shield's website and filed a claim. The process was super easy and user-friendly considering we’ve had a couple of claims. The interaction with the their contractor, Frontier Appliance Repair, was really good and the guy that came out was excellent. The washer has been good since then. I’ve only done a few loads of washes, but it has all worked out. I was able to get laundry done quickly. It didn’t build up as much because everything was figured out and addressed within 48 hours.

The freezer was not freezing solidly so the ice cream was always mushy, and then the ice maker stopped making ice. I submitted the claim online and the website left a little to be desired, but for a simple repair that you can describe easily, it’s fine. When the contractor came out, they finally authorized a repair to have the compressor replaced. We've emptied the freezer in the fridge completely and they noticed that the light inside the freezer has exploded and melted a bunch of stuff. The diagnostic was there was a short somewhere and we would never find the short anywhere with all this going on so they just said that they were gonna replace it or give us a cash buyout. We got a new refrigerator, and we upgraded it and took it. It was a process, but ultimately, the ending was happy.

I've been with American Home Shield since April and it was recommended to me by my Realtor. She had used them in the past and had customers that have had problems, and they were very happy with them. One time, I called American Home Shield at 10 o'clock at night to file a claim, and there was someone there to take my order. The rep took my complaint and entered it into their database and told me right then and there who would be coming out the very next morning. I was given a phone number so I could call the contractor myself as well, and the AHS rep made sure I was informed every step of the way. She even called me back the next morning and assured me that someone would be coming that day for us.

I filed a claim to AHS for my AC and the first guy that AHS sent out was very rude, aggressive, abrasive and tried to intimidate me. I had to ask him to leave. AHS understood and said that they would send another company out. They happened to have a guy right in the area, and it was the same day. Two guys showed up. They were perfect and did everything right. They were in and out and got it fixed. It was just a little part that probably didn’t even need the $100 deductible. But they were so good, it was night and day. However, the AHS rep said there wouldn’t be another $100 fee, but for some reason, I got something in the mail the other day that said I owed $100, and I paid the $100 the first time.

The contractor came out for the first time, determined what the part was for the refrigerator and then, they came back and brought the new part out but that didn't fix it. The next time they came out, they had the right part and that seemed to be working but then, there was another part that was making intermittent noise. They had to take the thing apart and determined that it was a fan, and then, he ran out of time that day and couldn’t reassemble it. He came back, fixed it and reassembled the interior of the fridge. Since then, it has been working fine but it took almost five weeks to fix. It was not the fault of the contractor. It’s just the whole process was drawn-out. Still, I’m satisfied with my experience with AHS.

Our washing machine was leaking water when we used it and we thought it was coming out from the bottom, so we had a lot of water. I submitted a claim online to had American Home Shield and the contractor was very good. He kept me updated and he was on time. He was professional, he did his job, and he asked us questions about what was going on. He was in and out in 30 minutes. He fixed it within the same day. I’ve had AHS for a long time and I would recommend them.

We’ve been with American Home Shield for 12 years and they ended up fixing at least one thing a year that sort of covers the cost of having the insurance. I normally submit my claims on the phone and the customer service is fine but some people they have in their network are not necessarily good. Magic Appliance, the contractor, had to come back about six times. Three different people came and they had to come each time to see what was wrong. But then, when they came back the next time, they didn't bring the correct part. The machine was too old and they didn't have that part anymore. At the end of the day, the machine was still not fixed. They gave us kind of a workaround.

The tumbler of my washing machine wasn’t working and it wouldn’t spin. I filed a claim for it online and the process was easy. The contractor that came out to service did a great job, but they had to get parts and approval from American Home Shield so the repair took about a week. Now, the washer is great.

I called in my claims to American Home Shield and the rep said somebody would call me back that do the work and everything went great. I had a claim for the oven at my son’s place and there was also a guy who came out and checked the air conditioner. The element needed to be cleaned and he did that. The contractors did a good job and since all the repairs, everything seems to be working fine.

The vent above my range was malfunctioning. I submitted a claim to American Home Shield online and their website was easy to navigate. I remember it saying I’d hear from a contractor within 24 hours. The contractor came out to take a look at the issue, if not 24 hours, at least the next business day. However, when he came out, I couldn't find the key. It was on the other half of my house, so he left. When I found it, he came right back. He took a look at the vent and there was a leak, a roofing problem that needs to get taken care of as well. So, the vent was not fixed entirely yet because I need to fix this leak problem and that is not included in my warranty. I've had American Home Shield when I bought this house a year ago. The seller had paid for it as a part of the sale for the first year. However, I’m trying to decide right now whether or not to continue to use it, but I am leaning towards not just because of the price.

We used AHS a long time ago. And when we bought a different house, a home warranty came free but it was one of their competitors. We like American Home Shield a lot better so we switched back and we've had them here for less than six months. I called in an AC claim and their rep had somebody out here quick. Precision Heat and Air came out. They were very professional and they were able to resolve the issue.

City Plumbing came out for my plumbing issue and it went really well. I would certainly work with them again if anything happens. They were almost gonna need to have to replace my garbage disposal, but the gentleman went in and was able to fix it. I called the claim in at American Home Shield and it was fine.

The motor on the dryer stopped working and I submitted a claim online to American Home Shield. The contractor was there within a few days and they were great. They had to go back and get approval from AHS. The technician felt that the whole unit was gonna get replaced but they said to just replace the motor. So, they ordered the part and he replaced it. Then with the new motor in there, everything was clanking because all that stuff was just as old as the motor. So, he had to go back again and get that approved through AHS. He came out and replaced those, and it seems to be working fine since.

I just reopened a claim with American Home Shield. I'm having the same issues with the freezer. Last night, I went to get some ice cream out of the freezer. I have four containers of ice cream in there and they were all soft. I don’t buy a lot of meat, but I do have a few things in there. So, I put it on power freeze to see if I could make it colder for the time being. So, it’s better, but I’m sure it’s not working right. So, I called in last night. I’m still within the 60 days but I couldn’t really get anything done last night. So then, I called again this morning and reopened the old claim. Sears was great. But then, after Sears had been here and pretty much handled everything, AHS sent out a different contractor called CD’s. They really didn’t do anything, and they weren’t very helpful. So, I don’t really wanna deal with them with this reopening of the claim. I’d rather go with Sears again.

Everything went well with American Home Shield. I've been with them for two years or more. I called a representative over the phone when my air wasn't cooling and they were great. The technician was nice too. It took him about 45 minutes to get everything back up and running. I'm just wondering that when it stopped cooling and I have to have Freon put in there, they say they don't cover it. Other than that, I'd recommend American Home Shield.

American Home Shield came with the house when we moved in July of last year. We just went ahead and renew it when the year was up. We had a plumbing issue and for this particular one, I submitted a claim through chat. I had difficulty finding how to get to that so I had to look into it. My interaction with the contractor was great, as always. They were professional, timely and prompt, and they had the problem solved in no time at all.

I called American Home Shield for two issues we've had recently. One was a thermostat and the other was a drain-clearing issue which they have solved. But the contractors have had to come out two times on the thermostat. I've contacted them five or six days ago and they were in communications with the manufacturer of the furnace to figure out what kind of thermostat they were gonna put back in. In the ensuing six days, they've not communicated with me and as of the moment, the issue have not been solved.

I had a toilet that was running constantly, so I had to turn the water off early. It maybe something with a valve. I went online and put in a claim, and American Home Shield sent someone to replace the part. The contractor did it the same day and it was very efficient. I was very pleased with the service. I've had American Home Shield for 2 years now and I’ve been very pleased in general with them. The online claim submission process is easy. The warranty renewal process is easy as well. It’s done automatically and they usually send me an email saying, “We’ve renewed your policy.”

My air conditioner stopped working in the house and when I went online to submit a claim to American Home Shield, it was really easy. All it said was either click service or details about the account. It was very user-friendly. The contractor called me in a matter of hours after I filed the claim, and they set it up for the same day, so it was very fast. Both the interaction with the contractor and the service was excellent. Since then, the air conditioner has been operating beautifully. The home is very cool and we haven't had any problems. The experience with AHS was great and they took care of the problem. I told some of my neighbors that they might wanna look into getting it.

American Home Shield has been great, but multiple people communicating take time. For the most part, the reps are knowledgeable. But sometimes, I’ve had claims escalated because there's a communication barrier. The contractors have been great as well, though I’ve had a contractor or two that either didn’t show up or didn't diagnose the problem correctly.

American Home Shield sent Myers Comfort Specialists of Montgomery who was great. They had to replace the air handler ‘cause the evaporator was leaking, and they had come out prior to replace Freon, which was when the tech found out it was leaking. When they came out the next time, they had to release all of the Freon. Once they fixed the problem, they went ahead and added 10 pounds. They did a good job on it.

A friend of mine found American Home Shield and I’ve been with them since June. It was kinda hard to get and to talk to a person when I submitted the claim because of the voicemail system that they have set up. They want you to do it over that system which is a norm these days. Me being older, I prefer to talk to a person to tell them what I want so that I know it will be done that way but AHS was very helpful. I had to call back and add something to my order because the plumbing company said I needed to put three different things on my order or else they may charge me more. They added it so, it was alright.

We had a backed-up sink upstairs and we used the toll-free number to call American Home Shield to submit the claim. We got a message telling us when to expect the contractor. He was good and we had an excellent interaction. He explained exactly what he was gonna need to do, what was covered by American Home Shield, and what potentially he might have to do that wouldn’t be covered. He asked us what we wanted him to do to proceed and then, he was done within about an hour. He was clean when he came in and he cleaned up after himself when he was done working so, I got no complaints at all. The problem hasn’t come back since and he told us what to do to make sure that it continues to keep that pipe clean.

The pipes were shaking when a toilet flushed, and the contractor, Patriot Mechanical Contracting, replaced the gadget inside of the toilet and it stopped shaking. I submitted the claim online to American Home Shield but I wound up calling because I wanted to see what was covered under my plan. It would be nice and helpful if when I submit a work order or a request, that it kinda identifies or matches up with the service provided to me. I would highly recommend AHS.

I filed a claim to American Home Shield for a garbage disposal. I did it online which I prefer than calling and it went well. The process was easy, you just have to select what you needed. It was a Sunday when I filed the claim and their contractor came out Tuesday only because I couldn’t go back home and they didn’t have an appointment Monday. It was just a garbage disposal, so I wasn’t freaked out about the scheduled service. The gentleman who came out was very kind, respectful and polite, and I was very comfortable with him. He answered all of my questions, he came in and quietly did his job. He told me, “Yup, we’re gonna have to replace it.” He went and got the other garbage disposal, came in, got down under the sink and replaced it. The new garbage disposal works fine. Everything went well.

The guy from Baskett’s Repair came in, checked our fridge and dishwasher, and he told us that there’d be too much to repair, so he said that we’d have to get new ones. He was great. He explained everything well, and showed me where the problems were. He told us that we could do it through American Home Shield. I called, and we went to Lowe’s instead and bought something. And so, we switched in the receipt after we bought the items. They're supposed to do a reimbursement for us. We haven't got the check in the mail yet, so we’re just waiting for that. They said it will be 10 to 21 days. I’d definitely recommend others to get American Home Shield.

I was happy with the service I received from American Home Shield and the representative was very helpful. The contractor came out in two days, but that was due to the holidays. The communication was great and I was pleased with everything. I had to have some work done, but everything on the part of the plumbing is fine. I would recommend.

American Home Shield was who I had when I bought the house and I stuck with them. I’ve been with them for about two years and I typically like to talk to somebody when making claims and the service has been good from the rep. I've never had any bad experience but just to have a technician come look at something, you're paying whether or not they had to fix it or not. I wish it was a little bit more different such that if it turns out you don't need the service, they would charge me whatever it cost to get the person to come out. I've called once or twice and it was something as simple flipping a breaker. So, I was charged whether it was broken or not. Still, the guy who came out from Fidelity Appliances Services was super professional, told me what was wrong and he was right on as far as how long it would take. He got everything done.

American Home Shield has honor their commitment to reimburse $600 toward my purchase of a new washer. Their follow up customer service was better experience.

American Home Shield has been very quick and very receptive to our need. So, we’ve been very pleased. Jerry’s Mechanical came out for the air conditioning for the unit outside because it’s been making ridiculously horrible noises. They said that the motor was warbling in there so it needs replacement, but that American Home Shield tends to not replace until the things totally burn out. They kinda put you off until that time. They were gonna put in the claim to American Home Shield, and I never heard back. So, we need to get on that today.

Very bad service. They went to repair the a/c I am not left and left me Friday, Saturday, Sunday without air conditioning. They do not send me another company, or try to fix the problem. Spend 2 hr in the phone.

AHS - American Home Shield first sent us their subcontractor upon opening a service request. After making several calls and leaving 3 voice messages they finally called back after 3 days and said they do not service refrigerators. Then we called back and the sent another company. Same thing after repeated calls and leaving voice messages they gave an appointment. Tech showed up and said he cannot do anything and AHS will not cover anything because it is old Fridge and to call LG directly to see if they can help. Called LG support and they said Fridge is covered and they will send certified tech and he will replace the compressor free. They will charge 125 service fee and 250 labor.

I filed a claim over the phone for the air conditioner that died and American Home Shield approved and got me a new air conditioner in two to three weeks. But I had to keep calling them myself. I kept getting misinformation from multiple people before we could get a straight answer. It was absolutely horrible. They were unable to rectify the problem. They didn't get back to me and there was no follow-up either. The only people who were remotely helpful were the supervisors I was able to get to. I kept getting in touch with people, in the Philippines and in foreign countries, who didn't speak English very well or weren't able to communicate the problem. It was a nightmare.

There was a crack in the pipe from the shower and it was leaking down the ceiling. I called American Home Shield to submit a claim and the rep I spoke with was okay, and got somebody out here for me. The contractor came out about a day or two and fixed the problem. He was good. The pipe from the shower is much better now.

I did personal research and looked at all the companies, as well as some of the comments people had made on it, and American Home Shield were the best one to get. When the bottom of the tank that is a little over two years old rusted out, I submitted the claim for it online and then I got text messages after that. Advanced Home Services did a good job. The guy came out, inspected it, and then he said the crew would be there the next day. He gave me their names and told me the approximate time they would be there. This was the second claim I put in, and it was very efficient. My hot water talk was supposed to have been one of the best tanks I could’ve gotten, according to my plumber. So, that was quick.

My water heater failed and was leaking water through my wall. I filed a claim to American Home Shield and I did it online. They sent a contractor out in two days and they took care of everything that same day. They did it while I was not home, which made it easier. However, I did have an issue after they fixed it. Since I wasn’t there, I asked the contractor to leave an invoice for me to pay it and that I would do a credit card, initially. We played phone tag for two weeks. I tried to call the contractor over and over and their rep said he’d call me back but he never did. And just last week, I got a text and he said that he felt as if I was trying to get out of payment. He was disrespectful about it and I didn’t appreciate that because I’ve tried to reach him.

Making an online claim at American Home Shield was simple. First Choice Appliance Repair serviced the broiler that wasn't heating, and the contractor was friendly. We had to have a re-call because of the same problem caused by a different issue that wasn't initially able to be tested. The same guy came out, fixed it and he was fine.

American Home Shield has never given us any problems. As long as you give the premium and you're genuine about your stuff, they're fine. I really like them. I've had other people telling me to go with other companies, but I've introduced a lot of people to American Home Shield. I even put my mother-in-law on it, and she's in The Valley. Electrical Tech recently came out for the attic fan, which was tripping and wasn't working. I put in the claim and paid the service fee online, and everything was automatically done. My husband dealt with the techs and he told me that they were really good. They were very professional and their timing was perfect. When they said they were coming, they came.

My air conditioner quit on me and I called in to file a claim with American Home Shield. The contractor called me back on Sunday and said there would be an additional if they came out on a weekday or on whatever day, which was Monday. I told them to come on Tuesday so they did and they found that it was a resistor or something in the air conditioner that was not functioning. I watched them as they replaced that and they were efficient. The unit started up again and it’s been running fine since. American Home Shield has been good for me so far.

We had a problem with the air conditioner and I submitted the claim online. American Home Shield then called us to let us know somebody was gonna be contacting us. Only thing that I didn't like about the situation is that this is such a big company. If they would go in and select people that's available 24 hours, and when you send in a house that's 90 degrees like outside for a whole weekend to get somebody to come here, and you pay that much for them to have service for you at all times, it kinda puts us in a bind when you got kids in the house. So I would rather for them to select companies that are 24 hours available versus one that I have to wait two days. Because we discovered the problem on a Friday night, and we had to go through Saturday and Sunday with no air. The company that they selected wasn't available on the weekends.

American Home Shield sent Clovis Heating & Cooling for our AC unit. The claim went really well. They were very responsive and very quick. I used the online portal to file the claim. It had very straightforward, easy to follow the instructions. Everything was very easy. They gave me the phone number to the contractor, so I was able to call and follow up if they didn't call me first. So it's nice.

We had a pipe that got plugged, which was a very simple, small thing that needed to get fixed. The contractor had come before and they were nice, courteous and did their stuff. I could’ve fixed it myself if I realized, but they took care of it quickly and left. I called American Home Shield to submit the claim and the only difficulty with the process are the companies that are picked. Sometimes, they're not very high-rated. As soon as you go and read about them online, they'll only be low ratings and I find that often, the first one is like that. Then I have to say that I don’t like them, that I’ve already talked to those guys before and to give me another one. I kind of grumble a little bit, and AHS would find me another one. I don’t like that the options that are provided initially aren’t good ones.

I had a question about the air conditioning unit that had to be addressed. I filed a claim with American Home Shield and it went smoothly. My wife was home then and no news is good news. I paid $75 for a service and we haven't had an issue since.

American Home Shield scheduled me quickly when I filed a claim for the dryer, and then they confirmed that I had an appointment with Atlas Residential Services. The technician talked to me clearly about what was needed. They had to order a part, and there was a delay on that part coming in because it's an older dryer. So it went from Thursday of last week, and the part is in to be replaced on Friday. But it was a good experience. I would recommend American Home Shield.

I called and spoke with a rep when I submitted a claim for a jacuzzi bathtub issue to American Home Shield. They sent K & S Plumbing Services and everything went great. However, the night that I called to report my plumbing claim, I reported something else. to AHS. They did two different claims and I have not heard back from the company that was supposed to do the second claim.

I’ve been with American Home Shield for a year now and the process for submitting the claim was fine but I had to pay to get back the same faucet that I had. If you buy something suitable in your home for your convenience, and something is wrong with it, they would give us something cheaper than what they were replacing and you have to pay the difference. That's not right. They should replace the same thing they are removing.

The AC wasn’t cooling well enough. I filed a claim with American Home Shield over the phone and the contractor showed up the next day. The AC was low on Freon and they fixed it.

I've had American Home Shield on and off for the last 15 years. When our AC was not releasing any cold air, I went online and submitted a claim. The contractor was very nice. He took a look at the machine and something went out in it, and he replaced it. He had the part on hand. The AC has been doing great since then.

The thermostat of my air conditioner shut off. I submitted a claim via American Home Shield's app and its navigation was easy. AHS was quick to send out a contractor, J&H South Park. They were professional and they took care of things properly. Initially, the guy was struggling to figure out what was wrong with the AC, so he called one of his buddies and it has been performing very well since then. It was a good experience.

Our air conditioning unit stopped blowing out cold air. I submitted the claim to American Home Shield online because it was outside business hours. The technician came over and there was something stuck in the fan outside so they had to budge that loose, and then it started working. The technician was awesome. He did a great job. We've been with American Home Shield for a little over two years and their reps have been very helpful.

My most recent appliance claim with American Home Shield went fine. I called and speak to a representative, and our interaction was okay. Sears came out, and I also had really good interactions with them. It took two trips, but they resolved the issue. The claim was on the clothes dryer. An initial problem was the heating element had burned out. And with them working on it and moving the machine around, it got a wire loosened. It did run okay for about a week, but with a certain amount of vibration you have with the washer and/or dryer, the wire that was a little loose became completely loose, and the contractor had to come back out and attach the wire so it would work properly.

I filed an online claim to American Home Shield for a plumbing issue. The cable got disconnected underneath the sink and it wasn’t working and there was water everywhere. The technician who came out was super professional, very low-key and very pleasant. Everything was perfect since then. It was a good experience.

We used American Home Shield once last year and once this year when the AC was not working at all. I called that in and the rep was great. My only thing is when I called this year, they gave us a number to call for the contractor and we had trouble getting through to them. I called back again because by late afternoon I still couldn’t get an answer from the contractor. They ended up calling within 30 minutes. It all worked out but I was concerned that it didn’t seem like anyone was answering the phone in the office at first.

I called American Home Shield for a plumbing issue in the laundry room. They gave me the number of the contractor to call and they said they were gonna send the claim over to the contractor so the contractor would have it in their queue. Dave's Plumbing came out in three days and they did a great job fixing the shutoff valve. The tech had to replace the valve entirely and he had to go to Lowe's but he had it on within a couple of hours. Thankfully, this wasn't an issue where we went without water for a couple of days.

I had an air conditioning claim most recently with American Home Shield and Service One Air came out. They identified the problem right away, replaced the motor on the condenser and it has been running fine ever since. The gentleman was very thorough, very confident, had the part on his truck, so there was no waiting. American Home Shield's online process was straightforward. I called on a Friday and the contractor came out on a Monday and we're back in business that day. So, it was one of my better experiences. But then, again, it was an easy, straightforward repair. The part that was replaced was a common part that the plumber happened to have on the truck. We've had cases where we had to wait weeks.

Issue was resolved, they delivered what was promised.

AHS's online process was quick and easy. I was very pleased with them and the promptness with which their contractors came out and I was also given some tips on how to keep things from happening again. The last claim I had was a stopped up sink. I submitted my claim in the afternoon and the contractor was there the next morning. It’s going pretty well now. I had another claim about a refrigerator that was not operating correctly and it took about a week for them to come out, which was not good. People don’t want to have to wait a week for a refrigerator. But once the contractor came out, he did a very good job. Everything’s working great. My AHS experience was good, overall.

AZ Remodeling and Plumbing came out recently for an air conditioning issue, and it took several days before they came out because there was a storm around. I got a message saying the tech would be out tomorrow, even though it was windy, so I stuck around for four hours. I phoned the repair guy and never got an answer from American Home Shield. I was really pissed off because everybody was closed, but they sent me a message saying the tech would be here. Still, the tech that came was very good. My thermostat was acting funky because of the storm, and when he got here, it was acting fine. He said, "There’s a warranty for two months. If it acts funky again, I’ll be back.”

Everything worked perfectly when I recently filed a claim to American Home Shield for an AC. I did it online, which I don't normally do, but getting through the phone business sometimes can be tedious. Nonetheless, everything was fine. The online process worked quickly and I pushed the buttons. The guy from Texas Best Heating & Air that came out was a true gentleman and was very informative. He helped us cut our cost significantly by replacing a part rather than throwing out a 28-year-old air conditioner.

I've had AHS since 2015 and I've had an awesome experience with them. When I first started submitting my request, I wanted to change something and it was really nuts because I couldn't get a hold of anybody. But they've improved the online process so much that I don't need to call anyone. Now, the minute I submit my claims, within 24 hours, I get a text and immediately, I get a confirmation on my phone. Then whoever's doing the work will call to schedule a date. It's really fast and I love American Home Shield. It's great and it's one of the best services out there. Also, I've never encountered one contractor that was bad. So, whatever interview process they go through, these are good people. Recently, the toilet kept not filling up and I submitted a claim with AHS. They assigned Carolina Plumber to me and the tech who came out was terrific.

I called AHS for a claim and it was a very easy process. I called on a Friday, and the contractor came the following Monday, which was fine. There was a leak in my bathtub upstairs, but it wasn't an emergency because my house has four bathrooms. So, I was very satisfied with them. The contractor's name was Zach. They called me to make the appointment, and they were running behind that day, which I certainly understand. I made the decision to reschedule because I had things to do, and they were good about that. He came the next day first thing in the morning and apologized to me. He was very, very professional. I recommend AHS.

American Home Shield sent Van Allen Plumbing to us and the problem was rather severe, so we're not gonna do anything with it, we're gonna live with the way it is. But the contractor was great and we're happy with what he told us.

The online claims process of AHS was pretty seamless, easy and quick. At the time, I needed a service for my garage door and it took about a day for the contractor to come out. But they were excellent service providers and they went above and beyond. They really helped us out and they kept texting me, making sure everything was working. They also went out their way to help us with the garage and make sure that our cars were synced up.

I been a customer for over a year and was fine paying the $45 monthly fee. Called in a few times and they are quick to take my $75 service fee and schedule a week later. First time called for my dishwasher not working. Tech came out who was Russian and had to understand but opened it and dried off some parts and closed it back up. Got it to work and said I should be fine. A week later it was broken again. Called back and same guy came out. Ordered a gasket and 4 weeks later came out to install it. It's working but service was terrible. Basically paid $75 plus monthly fee for a gasket.

I called because a problem with the air conditioning. I paid the 75 dollars co-payment. The company in charge of providing the service said that they could come to my home in 5 days; that was too long in a hot season. I needed to hire somebody to fix the problem and pay that by myself. I called AHS and cancel the service; no problem with it. They offered to reimburse the 75 dollars co-payment in 7-10 days. Now, 3 months and 4 phone calls later I haven't received the reimbursement. Called the company and every time I receive different information about the problem. Does anybody knows another better home insurance company?

AHS most times does not rely on outside contractors to order repair parts and instead orders them from their purchasing department. They do not communicate in a timely fashion with customer. Their monthly rates keep going up without increased satisfaction. The service call charges also goes up every year. Would not recommend them for new customers.

If I could give this company a negative star I would. Don’t waste your monthly fee money or your service fee by calling in inexperienced techs they send out. Twice in a month we call in a problem they claim to service but when the techs show up they find reasons to not do the work. Latest example related to plumbing...before we called to report that our outside pipe burst and we have no water to the house nothing in the description had exclusions. The techs finally arrive (after several texts) they show up and call AHS to tell us it isn’t covered....they didn’t even try to identify the issue. Do not waste your money on this company that finds any way possible to take your money without fixing your issue. Best to put the money in an emergency fund every month.

My AC stop working so we contacted AHS. My first issue was it took 3 days before a technician came out to look at the unit. After a 5 minute diagnoses, the tech informed me there was no coolant in the system and I had a leak. He then spent 10 minutes trying to convince me to buy a whole new system (inside and out). After I told him no, he changed the diagnoses to a faulty compressor. Once the diagnoses was made, a report has to be submitted to AHS and it has to go through an approval process. Five days later, the claim is approved and the compressor gets ordered.

They are bad Company. They try let you buy the service and then trash. I have an issue with my A/C coil. Have leak. So they can't found the same coil or fixed so they ask me to replace the unit and I have to pay 5000 out of my pocket. And when I called them bad customer service. "It is as-is and we will not do anything for you." Please, anyone, think twice before they cheat you and let you buy the service.

We called regarding our air conditioner not functioning properly. We live in Florida and it’s been 100 degrees and humid. We were told that there was no one available for three days. When we told them this is an emergency and if they cannot help us we would consider canceling the policy, we were put on hold. The rep came back on and said that he couldn’t find anyone and he canceled our contract. We were not allowed to speak to a supervisor and every number we called came to the rude customer service reps who wouldn’t transfer to a manager. It’s just as well because we had a bad experience with this company with a plumbing issue as well. It’s not worth the money or the hassle. Wish no stars was an option.

AC went out 5 days ago. It's been 90 degrees, with a heat index even higher in the upstairs part of my home. Where I work. My fiance is an extreme life long asthmatic and has had to have 2 nebulizing treatments to STAY ALIVE. They do not have anyone who speaks English as their first language, which is fine, unless you need them to understand the contract terms, laws in America and breach. They refused to provide technicians, told us to go find our own technicians promising they will get our air fixed or replaced. Sunday night, we set up a tech. Monday they said "call back tomorrow'. It was over 90 degrees outside. Tuesday we call, they say "call back later" after saying "please hold for 2-3 minutes" for an HOUR.

Stay away from American Home Shield (AHS 1 800-776-4663): I had my entire house insured with SEARS (excellent company) for the past 3 yrs, well, about 2 months ago I got an e-mail from AHS giving me an offer of $100 off if I join them. BIG MISTAKE!!!! All these insurance companies after you join them always make you wait 30 days before the insurance starts. So I waited 30 days with AHS and then they charged my credit card on August 30th, 2019.

The contractor has never called me back for my most recent claim with American Home Shield and I already paid for it. The claim has been open for about 4 weeks now. I had a claim before this one and it was for a dryer. The same people came and fixed it, and they were good.

Updated on 09/25/2019: Reviewed AHS and was sent a message regarding my review to contact them. Called went through the entire problem of having air conditioning repair tech sent out by ahs. While trying to fix my ac he broke off our outside water faucet. Called ahs and was told to call a plumber, pay for it, and ahs would reimburse us for the cost of the plumber. Followed ahs authorized customer support person and called a plumber, paid for it, sent in copy of payment to plumber and waited for reimbursement. Spoke to ahs about the hole in the side of our brick home left from plumber fixing pipe and was told a masonry contractor would be coming out to fix it and that it would be covered by ahs. Contractor never showed, reimbursement never came.

9/18/19 Review - On June 27, 2019 entered a request for my refrigerator to be repaired. I waited about three weeks before a technician from Wright Refrigeration (WR) came to investigate the problem and paid them $100 out of pocket. In 9 days, it will be three months without a working refrigerator (a basic necessity in every home). WR came out on 8/15/19 to do a second diagnosis and that's the last time action was taken. Spent countless hours calling to ask about the status of the repairs and got the same excuses every time. Three weeks ago, I was told by Ayo, an AHS supervisor, that Wright Refrigeration wants to purchase the parts themselves. Since then there has been no further updates. AHS has made no effort to purchase the part or to ensure they perform the repair in a timely manner. They choose to do nothing.

The air conditioner was not cooling right. My sister submitted a claim to AHS and AMP Mechanical HVAC came out. They cleaned the outside unit and checked the inside too. My sister was pleased with what happened. So far, our experience with AHS was good.

I had a washing machine worked on and the tech that AHS sent out was great. A guy came here and diagnosed it, then he left. They had to order parts and it took a little bit to get it in. Then, he came in and fixed it, and it's been working like a champ. So far, I have AHS in this house for six months now but I've had them before with another house. I've had good experience with them and their service is better than the other companies. We're kind of in a rural area, so it's hard to get contractors around here but they know how to do a better job in that.

We had a ceiling fan issue for about a month and a half or so. My husband submitted a claim to AHS by the phone and the contractor that they sent out dealt with it and did a great job. They followed through, discussed and gave rationality as to why things were happening as they were. We have six fans. At the end we said, since the tech was here, he could take a look at them and see whether we have any concerns but we didn’t. But one of the fan just wasn’t working at all. So, he had to take it and took some part out of it and replaced it.

We bought the house in July and when we moved in, we realized that there was water leaking by the water heater. It was replaced, but then the other parts sent rusty water and clogged the pipe which caused it to leak under the house. It made it to where water wouldn’t come through our shower in one bathroom, so my husband called American Home Shield to request for service and a very nice and professional tech came. I was impressed with the services, the way they worked. The tech made us aware of everything he was doing and got things done. He replaced the pipe under the house and everything is good again. My kids can shower in their own bathroom again, which is great. Our Realtor purchased the one-year warranty for us and we’re definitely going to renew since we are happy with what AHS provides.

My experience with D&R Heating and Air was perfect. It was raining all day. It was terrible. And they waited ‘till the rain had subsided. And they came and fixed it just in time. It was really good. I submitted that claim online to AHS and it was very easy.

We called American Home Shield for a service request over the phone and the rep was good. The service was scheduled quickly. A technician then came out for our disposal that stopped working and he fixed it the same day. He was very informative and helpful too.

I was trying to do preparation for the hurricane, which was moving things off of my patio and into the garage. The garage door opener worked perfectly from the stationary button on the door in the garage but I have four remotes and none of them worked. They were all canceled out. As near as I could figure, it had to do with this lighting strike nearby which had happened weeks prior. When I would step over the electric eye to get in and out of the door, it worked fine too. But because of the storm coming and because of the inconvenience of not having the ability to open the door with the remote, I was trying to get this handled prior to the storm.

My dryer made awful sounds and I put my claim in with American Home Shield. I just went on the website on my phone and I filled that out. It was easy as pie and High Desert Appliances was quick to get out. They were fantastic and the nicest people I've ever met. They were super great. The part that took the longest was when the vendor had to submit the part numbers back to American Home Shield and the time it took to approve it. So, I was without a dryer for almost four weeks but American Home Shield has been super awesome. It has probably been the best choice I've made to have that. I just renewed my year and I have done two claims since I've had it, so it has paid itself back. It saved me probably thousands of dollars. So, I'm pretty happy with that.

My experience with American Home Shield was very good. I submitted a claim online for the air conditioner and the website is user-friendly. I was told to expect the contractor to come out within one day and they did. The contractor was excellent too. He replaced an electrical part and the air conditioner works great now. It's perfect.

American Home Shield's marketing was better than the others. I was gonna go with another company that's a little cheaper, but AHS looked better as far as what they said they guaranteed. Also, people have told me that they've had it. I had a washing machine that kept shutting off in the middle of the cycle. Also, I kept getting clogs. The service guy just elevated the hose. And since I work out of town, I haven't had the chance to go back in and make sure it was working.

The contractor came out, looked at the AC, did the required examination and he said that we needed an electrician. He asked where the box was and I showed him where the box was that I knew. He said there was another box and he went around to the side of the house and that was where the box was located. He flipped it on, and then, the AC unit came on and went off. He did some more examination and then, he flipped it back off again and he went back to the box again. Then, he went back to the thing, and he did some more examination. He said it was our compressor and I asked him what would cause it to go out. I also asked if it would give some sign or warning and he said that sometimes, I wouldn’t get a warning.

For my most recent claim with American Home Shield, Smokey’s Garage Door came out and they were awesome. They were able to resolve the issue. However, I replaced that garage door two months ago and I had to pay again to fix it two months in. It seems like there should be a warranty on the product itself. It was a brand-new unit and they had to replace the whole motherboard in the thing, but I still had to pay 100 bucks. That should be covered. Other than that, American Home Shield's website is cool. I did the claim online and it was easy.

My wife and I took over American Home Shield from my mother-in-law two years ago, and they had it for a couple of years. If I call in a claim, it’s good as I like it when I get to talk to somebody. REEP’S Air & Refrigeration recently came out and their contractor was a very professional guy. He had a guy he was training with him and they were both very nice. It all went really well. I just wish they would’ve replaced my air conditioner. It has been fixed two or three times and I don't know how many times AHS is gonna have it fixed instead of replacing it. It’s battered and 20 years old. But I know they go by how they make their money and they keep the cost down, so if they can fix it, that’s what they’re gonna do.

There has been some leakage from the toilet and that did some damage to the floor over a period of time. I called in a claim to American Home Shield. The claims rep was very professional as well as the contractor. They explained to us that we were gonna need some additional repairs on the floor and that they didn’t do that. The floor needed to be reinforced, and so a carpenter had to do that. So, we got another contractor, and both the interaction and the service they provided was very good. I was very satisfied with my experience with AHS.

The air conditioner went off and the power was out. I sent in a claim with American Home Shield online over Labor Day weekend. The air conditioner guy came out the next day after I got ahold of him. It was fast as he could, and he put in a new transformer. It was efficient and all went well.

I've had American Home Shield for 12 years. I went online to AHS and their website has been fine. They sent Reliable Property Solutions for my dishwasher, and they were good. The rack broke and he looked at it, and ordered the part. He came back a week later. He fixed the problem.

I’ve had this house for over 45 years and have been looking for a home warranty for five years. My mind says that I can't afford it but with American Home Shield's first call, I can afford them. I had a bathtub faucet that wouldn’t shut off. It’s just running a stream of water. I filed a claim on a Saturday and the contractor was able to get out here on a Tuesday. She did a great job and changed out the washers. It was an easy fix for her. It wouldn’t have been for me.

On my stove, when you first turn on the burner, it does a clicking until the fire comes on and then the clicking stops. Normally it would stop in about 20 mins, and when the clicking didn't stop, it went on for four hours straight. I was freaking out ‘cause I didn't know if my house was gonna blow up. I turned off the gas, and I had to turn off the power in my kitchen because I didn't know what was gonna happen. I called American Home Shield and they said, “Monday’s a holiday, so someone can come on Tuesday.” So, I took the day off on Tuesday and I waited all day Tuesday. The rep from the contractor company said, “No, we can’t come on Tuesday.” She was trying to give me a later date, and I was like, “I have kids.” I already hadn't had power in my kitchen since Saturday, so it had been four days. She was really rude. Nonetheless, they were able to come out and the repairman that came out fixed it. He was nice and AHS was fine.

I called the American Home Shield for a service on my air conditioner and the rep I spoke with was professional. The next day, the contractor came out and it was an excellent interaction. They changed some part in the condenser and the AC has been working fine since then. Overall, it was an excellent experience.

We've had American Home Shield since January and it's usually faster to submit claims with them online. When the dryer broke, we had a technician from 3 Boys Appliance come out and fix it right on the spot. He was there for 20 minutes and he was done. He was pretty awesome.

The wiring on our AC had overheated and needed to be replaced. The air conditioning man came out on Thursday morning, and the electrical people came out late on that same day. But they said they couldn't make the repairs 'cause they needed confirmation from American home Shield to okay the repairs. But the AHS agent was looking for a second opinion on it. If I didn't get the upgraded wiring and was replaced with similar wires, it could have caused a fire hazard. The electrician told me that the type of wiring that I needed was expensive and that AHS were probably looking for something that was compatible or cheaper.

I filed the claim over the phone with American Home Shield and everything went fine. DeMond Electric Contracting came out in a couple of hours and they walked me through the whole thing. The thing is working fine now.

I called American Home Shield to file a claim for my air conditioner compressor that wasn't kicking on and the rep that I spoke with was very good. The contractor that came out was very professional. He diagnosed the problem quickly and fixed the problem. When the contractor opened up the AC, the contactor was full of ants. Supposedly, you get voltage that comes from inside the thermostat and it sends a signal out the contactor and it turns on the big power to turn everything on. Apparently, the contactor wasn't allowing the power to click over. The ants were stopping it. So, AHS ended up having to replace the contactor. I haven't had any further issues since then. Everything was great.

My air conditioning unit for upstairs was not working. We called American Home Shield and everything went smoothly and very normally. They scheduled the technician and he came. This gentleman has been here before and he already knew me, my house, and the air conditioning unit. Then he just quickly resolved the issue. It's been working ever since. I was very happy with the way they handled me and responded with the resolution.

I had a problem with the dryer and I submitted a claim with AHS. The tech they sent out was really nice and professional but he didn't explain much on what was the problem. All he put on our paperwork was that the dryer was broken and it needed to be fixed. But he had to order a couple of parts and he told us that verbally, yet he didn't put that on the paperwork. Then the office called and let us know that the parts were ordered, that they should be in by this date, and he would be back out on this date. When he was here, he took my whole dryer completely apart and he didn’t know what was wrong with it. We told him that when we would turn the heat on, the heat would just go completely away within 10 minutes. He said that it was something that had to do with the timing then he came back and said that it was the heating element, and he replaced two of the heating elements. Other than that, he fixed the dryer and since the repair, it works wonders.

We had a problem with our icemaker in our fridge. We filed a claim with American Home Shield through their website. The contractor was great, punctual, took a look at our stuff, and was really fast and easy to work with. He said that he needed to order a new icemaker because it would produce one batch of ice and then stop. We had to keep resetting it. I'm not sure that it could be fixed, so he had to order a new one. We haven't gotten a new one yet. He has only been out to diagnose the problem because he had to reorder some parts. We've also had a couple of things that we've had to use our warranty for. It's been really easy, and it gets taken care of in a timely manner. So, I really appreciate that it's been easy to contact them, and then they contact me with the appointment, so I don't have to call someone. I would recommend American Home Shield.

We had a couple of rentals and we called AHS recently. I had one that was in Gridley, California, and that was a really good plumbing call. And then, we had another one in Paradise, California, and we had asked for a leak detector. They sent a plumber out, he walked around looking at faucets, and we already could tell there was no leak in the faucet. And then, at the end of the call, he said, "Well, what you need is somebody who does leak detection." We thought that was what he was. We were not happy with that one. That home is in Paradise, California where almost the entire town burned down. Our house was standing but it was using a lot of water even before the fire. We had to get a private water tank up there and the water was very expensive at 10 cents a gallon. So, we wanna definitely get that leak detection done then. But we figured we'd have to wait 'til we got the city water back to really just do that.

The air conditioner stopped working and I submitted the claim online to American Home Shield. They gave me a time frame for the contractor to come out which was between 11:00 to 3:00 and it was close to 2:00 when they got there. The capacitor had gone out and I went out and watched them take the old one off, put a new one on and the system kicked in. The person who comes out for that particular company has been out both for the heating and air conditioning and they’re doing very well. The experience with AHS was great.

Valleywide Cooling came out for our air conditioning and was excellent. I did the service request online for AHS and the website was good.

This is my first year with American Home Shield and I did the claim online. After my first time when my heat was out during the winter, I have not messed messed with a phone call because I was on the phone for two hours multiple times. There was an issue with my account not being paid for when I bought the house and I called multiple times to verify that I had coverage, and the person who was the first line of phone call said that I had coverage. I did that three times and when I actually had an issue and called somebody out, they fixed the $70 issue where it was just a fuse. But I called them out a couple weeks later because the heat pump had stopped working and since it was a $1200 fix, American Home Shield said that they were not gonna cover it because I hadn't had coverage because they hadn't received payment. They said I was gonna have to pay this repair out of pocket, and I still had to send $600 for the AHS policy.

I've made several claims with American Home Shield and I’ve been very happy. I always recommend them. Recently, one of the water spigots that are behind the washer had a leak. We have six people living here, so we wash clothes every day no matter what. Without fixing that, it would've been a mess. I put a claim for it online and navigating through the website was easy. Immediate Response Plumbing & Rooter Service was on time, and they were professional and courteous.

After my review, Andreana reached out to me immediately and my air conditioner was repaired in less than 24 hours. Andreana was very courteous and professional. She made every attempt to make sure my issue was resolved. I'm happy to say it was resolved to my satisfaction. Thank you!

Last year before it got cold had a ceiling fan fixed, they sprayed some kind of oil and was working temporary looks like it when summer came along try to turn on the fan stop working again so called them and said past 90 days and cannot do anything. I told them, "You guys should of replaced the fan not do a temporary fixed." I asked I wanted to talk to a manager and they didn't let me. We are paying $100 per visit and monthly fee. I'm not going to check the fan in the winter if it's not working especially when we don't need a fan in the winter! We believed the contractor that should work without any issues when I asked him questions what he was doing. The problem is either the contractor are being cheap or they hiring the cheap contractors.

While my initial experience with American Home Shield was not ideal given the contractor didn’t show up at his scheduled time or ever call us back, I was pleased with the company’s swift follow-up and expressed desire to remedy the situation. In the end, American Home Shield helped cover some of the costs of our repairs which we certainly appreciated, even though we sourced the repairman ourselves. I’m glad American Home Shield stood by their commitment to us, even when their contractor fell short.

Updated on 09/20/2019: Be extra careful with AHS. My refrigerator not working 5 weeks ago and they said the parts is back order and offer $313 or wait 10 to 12 weeks to get it fix. After several communication on here. They agree to allow me get repair by with someone but they only going to pay $313, I have to pay the difference. They already know that my Kenmore Elite French doors cost over $3000.00. This company nothing but Scam.

I had (paid) a monthly premium to AHS for three straight years. Two years in I had a small leak and they responded without incident. Almost three years in my AC went out on, of course, a Saturday. I called AHS and was put on hold. This was July in Phoenix and happened to be the hottest day of year so far...110. After long holds and some disconnects, I was told they dispatched the call to a local AC company. After a couple hours of not hearing from them, I called AHS back and asked what was going on. They gave me the AC company’s info and I called them. Turned out they didn’t work weekends and couldn’t send anybody out. Really, nothing in the contract about no service on weekends. I called AHS back, and to make a long story a little shorter, after many more calls that night trying to get someone out, we finally had to go to a hotel and incur more costs. I was so frustrated I could burst!

Though it took months of back and forth with AHS' customer service, my issue was finally addressed after I voiced my distress on ConsumerAffairs. I haven't yet received my check for my replacement washing machine but I've been assured it's in the mail. Pending that, this matter is now resolved.

The main bracket had pulled away from the wall, where the chain runs up and down. And the motor ended up being faulty on the garage door opener. The contractor that American Home Shield assigned to the claim was very courteous. He explained everything. It was excellent. I’d definitely would want them to come back if I ever had an issue.

The drains pans of our AC were full, and the water wasn't draining out to the drain pans. We did a claim online with American Home Shield and Air Technical serviced our AC. The service was great. The tech was very professional and very friendly. He answered all my questions. Everything was fine.

I’ve submitted claims over the phone to American Home Shield but I prefer doing it online. It’s a little easier when I do it from work. The waterline on the fridge had a tear in it and it was leaking water, so we would get water coming through the filter and the ice maker wouldn't work. When the contractor came out, it went perfectly. He just took off the part that was pulled out and plugged it back into the adjuster. He was very professional and took care of it very quickly. He was in and out. Since the repair, the fridge has been good.

My recent claim to American Home Shield was for my washer as it was leaking. I called and the rep I dealt with was fine. They were professional and there was nothing for me to wonder, “What's wrong?” The contractor called, then they were in and out. My appliance broke, I called them, they put in a claim, and it was fixed -- that was what I was expecting to happen. Everything has been working. Overall, AHS was quick.

We had to have the garbage disposal replaced and the service from Pruitt’s Plumbing was good. Though I don't think the service tech should ask to use the personal restroom 'cause that’s unprofessional, the new garbage disposal was delivered in a timely manner and it was effectively done. I've been with American Home Shield for many years and they've been good. The online claim submission has been pretty fluid. The price keeps going up and it's so much more now that when I first started out, but they seem to have a better record as far as repairing than some of the others.

The air conditioner went out and I called American Home Shield and within a day or two, somebody showed up to look at the unit to see if it was repairable or fixable. They said that the unit needed to be replaced because of the age and the failure that had happened with it, and quoted me a price on a new one. And that specific week, they installed the new one, and everything was working good. The contractor was great. My cousin have had them on her house and she was real satisfied with them and what they've done over the last year or two. American Home Shield was incredible. I was very surprised and very excited about the way that it went. I was real happy with the way that it went. My cousin sort of talked me into getting into American Home Shield. And fortunate enough, I did it when I did it because we had a failure on our air conditioner. The same man came out and did the work and it was amazing. The contractor was exceptional.

Exclusive Plumbing was sent by American Home Shield for my toilet. I made a call and opened a ticket. I was given an expectation on time as to when to expect the contractors, and they came the same day. The service was very excellent. The repair made my day-to-day operations in my home more effective and efficient.

The AC wasn’t working at all because the fan on the outside unit wasn’t turning. I submitted the claim online to American Home Shield and the contractor was very professional. He was right on time and it took him less than two minutes to diagnose the problem. The unit is over 20 years old so they didn’t have the fan motor in stock and they had to order it. It just took a couple of days. He called me and came out early in the morning, and installed it. They were done in less than 30 minutes. Then, they checked everything else too to make sure it was running okay, and it was. They did a great job and they were very personable. Also, they called and made sure that it was a good time and gave me some options. They were a very nice company. Since then, the AC has been doing excellent. I’ve been with American Home Shield for a year and I’ve got it on automatic renewal.

The American Home Shield website is pretty basic, but there's no way to explain situations or put multiple issues when you make an order online. For example, if I have an air conditioning claim and I have a problem with two separate air conditioners, I have to claim only one of them, and then call them and provider further information. We usually wait until there are multiple problems on a work order, and as it works with American Home Shield, whenever we have to make a claim online, we have to just submit one claim and then call them to add to the claim before the service provider comes.

I requested for service over the phone for my AC that wasn’t working and the reps I talked to were very good. At first, it was gonna be two weeks before the contractor could come out and I thought that was too long so I called American Home Shield back and they made it in two days. The contractor that came out was very professional. They got here when they said they were gonna be here, and they took care of the problem in a timely fashion. They were excellent.

We've been with American Home Shield since March of last year when we purchased the house. My husband was the one who submitted the claim when we had an issue and the interaction with the contractor was great.

I always use American Home Shield and have been with them for the last 10-15 years. Recently, an AC was not working because a fuse was off. The fan was not working. I submitted a claim online and got the email back with the vendors, in which I had to choose one. They recommended one vendor, so I went with that. The vendor called me the next day to make an appointment. The tech came out and showed me the parts why the fan motor was not working. He fixed the AC and changed about three parts in it. He did a fast job and was very clean. The AC is working fine now.

SavvyTech came out for our dryer, and our interactions were great. Everything has been fantastic since the repair.

When I bought the house, American Home Shield was transferred over. I submitted a claim online and the process was a little confusing. There seemed to be a lack of consistency. When I put in for the appliance guy, the young lady asked me for my credit card number before the service, which was odd, but I gave it to her. So, I thought that took care of itself but I kept getting an email saying I owed $75. I took it upon myself to think that they would go ahead and bill me using the same credit card but they didn't. I knew how much I owed but I didn't know for which service. It could be a little clearer in that respect. I got a hold of everybody and I sent emails asking them to call me if needed. I went online and paid it with my credit card and nobody said that they messed up. So, all is well.

I’ve had issues with every single solitary call I’ve done to American Home Shield in the last six months. The contractors that they send out are not professional. They don’t show up and they take forever to call in whatever’s wrong. And it seems like American Home Shield is not covering like they used to. I've been with them for 15 or more years and it costs me money every time someone shows up, where it used to be where everything was covered. Now, it’s like nothing is covered. I had a water heater replaced and I had to pay $515 out-of-pocket. Also, I had a garbage disposal replaced and they came up with something that cost me $150 out-of-pocket.

I called American Home Shield and the representative was great. Lewis Electric was great as well and they able to resolve the issue. They were very professional and timely.

I made an appointment with American Home Shield because the AC in my house was not working at all, and it was upstairs and downstairs. I did the claim online and it was a quick process. The tech from Myers Comfort Specialists came out and he replaced something on the outside where my AC unit was at. He was very professional and he did the job very quick. It was overall a good experience.

I recently called American Home Shield for a plumbing issue and they sent Mr. Rooter. They resolved the issue and we had a good interaction with them. The only problem I encountered was the fact that AHS doesn't cover water softeners. Ours came with the house, which we recently purchased, and I didn't know how to work it. I wanted somebody to come by, take a look at it and point me to the right direction. Mr. Rooter was nice enough on a second call after I called and brought that to their attention. They came out and they told me everything was good to go. I still don't know how to work it but, it's working and that's all that I need.

I've had a really bad experience talking to an AHS rep once. I was asking her a question about being covered and she said that it wasn't. And I said, "Well, I want more explanation," and she wouldn't. And I said, "Can I talk to your manager?" and she said, "Absolutely not," and then she hung up on me. And then another experience was pretty good. That fellow was right on top of it, helped me and gave me the number, and they followed up via email to make sure that the company called me to do the service.

I called American Home Shield up when the dishwasher was leaking. The contractor was real nice. They had to replace the dishwasher. So someone else had to come out for the new dishwasher.

When I file a claim with American Home Shield, I just call them up, tell them what I need, pay my deductible over the phone, and they send somebody out. The technician that they sent for my washing machine was really good so I was very pleased. He was quick, efficient, and professional. He told me about some rods and showed me where they had worn out. I’ve used American Home Shield twice so it’s well worth the money. Everything’s going smoothly.

I’ve had two small claims with American Home Shield and I've been with them for just about two months. One claim was a simple issue that was resolved quickly. It ended up being more of a fact-finding thing. We had some arc-fault breakers that tripped a little bit easier than the old-school circuit breakers. I learned a little bit about that and how to make it not happen and that was also great.

American Home Shield has handled things so much better than other companies I’ve been with. I’ve been very impressed with how hassle-free everything has been. Recently the AC was running, but it wasn’t cooling at all. I made the claim online which was very easy. The only issue I had was it doesn’t allow you to select standard or emergency. I had to call them and get it switched. If I had just sat around and waited, it would've been several days before somebody got back to me on a standard call. But the techs were great. They took great care of business, switched it to an emergency call and put it in as an expedited request, and it was great. I have had really bad experiences with other warranty companies sending out the very bottom-of-the-barrel contractors, but this is a company that has been around forever. The guy was super nice, super efficient and very communicative.

I called American Home Shield to file an AC claim and I spoke to a representative. She was nice, straight to the point, took my information, and she followed through by contacting the company. Ace Heating & Cooling, the company, called me to confirm they received my information, and they set up a time to come out. They were able to resolve the issue. I would recommend this company.

I had a warranty with AHS when I bought my first house, and then I signed on it now. Recently, I got my locks re-keyed and the technician that came was excellent. It's been a great experience so far with American Home Shield.

The technician came out and said that our drain was clogged up. And then he used CO2 cartridge to blow it out, and it was okay. But about three days later, we came into the house, and water was pouring down into the living room from the ceiling. So, we had to turn the air conditioning unit in the attic above our living room. We had a hurricane in the area and thank goodness, we didn’t leave before we found this, and that water would’ve come out for several days. And then all the repair guys were off for a week. So, at the end of that week, the repair guy came out again and he said he didn’t know what it was. It looked like it was still stopped up, and that he got it straightened out.

I've been with AHS for seven years and I’m very satisfied with the service so far. I submitted a claim online when the fan motor was making a lot of noise and it wasn’t working right. I filed the claim in the morning, and then they assigned me a person to do it. And so I called and I left a message and told them to call me. And the contractor called me back in about 30 minutes, and then he was there in a couple of hours. The work performed by the contractor was very good. They were very timely. Everything was good.

Our toilet was sewing up, and I had tried to plunge it a couple of times, and it wouldn't go down. Then it overflowed into the floor. So the guy from Waters Edge Plumbing came out and fixed it. Submitting the claim with American Home Shield was very easy. I did that one online. The website was easy to navigate. The contractor contacted us within 24 hours, but I ended up contacting them and they went ahead and got something scheduled. They were very professional. Everything seems to be fine. I was very satisfied. Our experience was very good.

I've been with American Home Shield for over a year. My sister got AHS and she said that they have good pricing. I had wonderful luck with Waterloo Road pump & Supply, but I was a little bit concerned about the heating and air company that American Home Shield called out. There was a noise in my air conditioning and something was happening. The company had been here the day before we were having a party and told me that nothing was wrong. Then Saturday came and our air conditioning went out.

The reps at American Home Shield are always professional, courteous and knowledgeable. I called to schedule the appointment for a plumbing claim when the drain pipe where it connects to the bathroom sink was leaking. The problem is resolved now. The pipe is fine and not leaking. And in this particular case, the contractor was right on time, very courteous and professional. But the contractors are also usually very prompt. They tell us ahead of time what time they will arrive and are usually right there when that time arrives.

I thought that there was a problem with the sump pump and I submitted a claim with AHS online. I didn't call them because my problems generally happen at night and I figured that the lines would closed by then, so I just submitted my claim online. And right away, the next day, when I looked, AHS already had things going. So, I was very pleased with that.

I've had American Home Shield for over a year. The first time that I filed for service, they sent out an appliance dealer. The service repair person told me that he would have to order the part through American Home Shield and that the part would take 5 to 7 days. I asked him if I had requested him to come to service it without American Home Shield how long it would take. He said he can have it done today. I am a family man with a large family. I cannot go a week without a washing machine. I only can imagine had it been an air conditioner going out on me in the heat of the summer and having to wait an entire week to get it repaired.

Avoid AHS at all costs. They partner with poor local contractors, customer service is unresponsive, and service is unnecessarily slow. We went over 3 weeks in Arizona without A/C, thanks to AHS partner.

My AC stopped working on August 14th and I filed a claim with AHS. HVAC tech on 16th diagnosed the issue that the thermostat signal wire is broken (which is covered by the warranty). However, the tech transfer the work to electric trade. Electrician shows up on 20th and states that this is not HVAC issue and transfers back to HVAC. AHS assigns another HVAC company who shows up on 25th and diagnoses the same thing and tells me they will submit the work to AHS and once approved they will start the work. The HVAC company instead transfers the work to an electrician again. I call AHS and tell them that an electrician has already been there before and he already said it is a HVAC issue. AHS now tells me they will send another technician after two weeks of no AC in August.

I have been with American Home Shield for over 20 years and in general, have been satisfied. I am not satisfied today. I think that I have been fooled by American Home Shield. I pay American Home Shield $55 just for the privilege of being a member. That buys me nothing. Each time a repairman comes out for a repair, it's an automatic $125. Each time I make a claim for a repair, I am asked to check what needs the repair and asked the symptoms.