American Home Shield Reviews

I had to file a couple of claims with American Home Shield on my spa. The pole in the middle of the pump snapped off, so the contractor came out and replaced it. I did the claims online. The online process was awesome and the website is really easy to navigate. I had to have two people come out in two separate weeks for two separate incidents. The second guy that came out was awesome. He fixed everything and talked me through what he was doing. The other guy was a little sketchy because I wasn't there after I was told we didn't need to be there, and then he left his trash by my pool pump, but other than that, it was fine. The stuff got fixed, so I was fine with it. The spa is going great, too.

A couple of weeks ago, the door spring of my garage door was broken and should be replaced. I called AHS at the beginning to make sure that the issue is part of my policy and then set an appointment. The contractor came and repaired the door. It was a quick and easy fix. The garage door is doing very good now. So far, everything is fine with AHS. We're paying $500-$600 a year and I'm very happy with their service. The only thing that I didn’t like is paying $70-$80 to have someone come check the stuff and decide if it is part of the policy or not. In my opinion, if you have an insurance it should cover the issues. So, I wasn’t very impressed by that. Nonetheless, the customer service and repair was supreme. I would definitely recommend AHS to other people. The system is perfect.

It was pretty simple submitting a claim online for my plumbing issue with American House Shield. Bear Plumbing & Rooter came out and was able to resolve the plumbing issue. They were fast and nice and overall, AHS was pretty good.

The most recent claim was with the refrigerator, the washer and the dryer, and we did it all in one claim because they’re the same brand. They’re GE appliances. The washer and the dryer were functioning but the contractor had to reset the error codes. That’s the disadvantage of having everything computer-operated. Their codes have to be reset so they’ll function properly. The refrigerator, on the other hand, broke because the blower motor went out and my family has been without a refrigerator for three weeks now. The contractor is going to fix the refrigerator though. They’re coming back on a warranty re-call but American Home Shield is taking care of it. The contractor doesn't get direction unless American Home Shield gives them authorization to work on stuff. I guess they're a good contractor. They’re just doing their job. So far, everything has been great with the AHS claim representatives as well. I usually call the claims in.

We've been paying on an AHS home warranty for eight years. We've had to use it twice. The first was a broken water heater. They did repair that, but that was several years ago. I've had the same flooding problem twice in two months. The first time, I called AHS, and they got a contractor out the following day. He said he repaired the problem, but the same flooding occurred again this month. We have damage to drywall in the back of the house and our garage, as well as ruined wood in the garage. After calling them for the second flood, they assigned the same plumber to come again and fix the problem. The plumber was over-booked and couldn't come for two days, so I had to hire my own plumber. I paid $500 to fix the problem out of my own pocket.

We made a claim on a Monday morning. No Technicians were available in Oklahoma City until Thursday which is nonsense. Oklahoma has incredible temperature extremes, so air conditioning contractors are plentiful here. We spoke with a representative of the warranty company that went on to tell my wife that the high was 75 for the day and they could not get a technician out to us. This is Oklahoma in September were the heat index still gets into 100 degree range.

I called 4/11/19, 4/19, 4/28, 5/2, 5/3, 6/17, 8/12, 8/13 and 9/13 for AC repairs. Dispatch ticket number **. My ac was not working instead of calling me back when I was told I would receive a return call from the Escalation dept in 24-48 hrs. On 8/12 & 8/13 I asked to have my own person to come in because the unit keeps leaking water on the floors in the laundry room, bathroom and now 15 ft into the living room and having mold growing up the wall. I was told the same line over and over. The tenant has children and that the floor was damaged and there was mold that had to be cleaned up (even though I know that's responsibility). I dont want to keep having the cost. AHS NEVER offered to allow me to get my own contractor, never offered to get Sears or a local reputable company in the area and never had a supervisor call me back. To this day NO ONE called back.

I requested the service online. Since there is no option to explain exactly what I need which is multiple outlets that are not working, I chose "no electricity in area of the home". When the technician arrived he look at all the outlets that needs to be fixed. There was one GFCI outlet that needed to be reset. That took care of the bathroom outlets, but other areas he checked did not work. After he called the company they told him not to do anything else because there was request for one service. Does that mean I need to request special service request for each single electrical outlet!! I called them and they said they are sorry but I have to make another service request which is another 100$. Awful experience. This is not service. This is stealing and rip off.

I spent $2800 to replace my a/c system which should have been covered under my home warranty contract. American Home Shield wanted to recharge a 20 year old system which would have cost me $1000 and cost them $100. It made no sense to invest $1000 in a 20 year old system, which their service technician agreed. Therefore, I have filed a complaint with the Illinois Attorney General's office.

I have made several attempts to cancel my contract since we found a much better and flexible company. We haven't used our warranty coverage, at all. As I put in a request to cancel coverage, I was sent an email, requesting that I pay fees. I don't see why it is necessary for us to pay AHS more money in order to cancel a contract, when you're already keeping the money that we've paid! Our monthly fees are not going towards fixing our home, nor will the total amount be refunded to us, so why must I pay more? I could see if you gave me equipment and services, like a cable company, but that's not the case at all! This is definitely a key topic, that MUST be discussed, during the initial quote phone call.

My dishwasher isn't working. A contractor came out not once but twice. The second time with parts but then couldn't fix it because they couldn't get to the issue. Repair man said if I remove my flooring so they can pull out dishwasher they would come back. He said he would leave the issue open. Then I get an email saying the request was closed. My dishwasher still doesn't work.

The most recent claim I had with American Home Shield was for a leak that occurred in our exterior hose valve, and they were able to resolve that for us. The contractor was wonderful. Although they came at 8:30 at night. But other than that, we were above and beyond pleased. They really knew what to do and fixed it. We were very, very happy.

The reps at American Home Shield are helpful to get a claim processed and taken care of. Although I still like to talk to a person, I’m getting more used to filing a claim online. It is easy and it was online that I submitted this claim for the washer. But the first vendor that American Home Shield contracted with couldn’t come out for a whole week. They said that they only come to my area twice a week. So I had to call the warranty company back and let them know, and they were prompt to send somebody else out.

Our toilet stool in the master bath kept running, and it ran our bill up quite a bit. I submitted a claim to American Home Shield over the phone, and the contractor called right away. They came out three times and they were very pleasant. But each time, like if it was on a weekend, they’d be there on a Monday. Each time they'd come back, they thought they had it fixed, and then, it showed up again. But it is great now. It completely stopped. I definitely would recommend American Home Shield to anyone. I had them before for a number of years in Oklahoma. And then I moved to Arkansas, and I immediately called them.

The water pump completely stopped, and a guy from Knock Out Pools came and he did something because it is working. He was very nice, excellent and a very professional gentleman. He never determined the issue though. He said that he changed the pressure, but he didn’t explain to me very well what he did. According to him, he didn’t do anything, but I know he made some changes in the pressure, and that appeared to correct the problem. Recently, the water is not coming with force as it was supposed to be coming with force. We did the claim with American Home Shield over the phone, and the lady rep was very nice and with lots of information. So far, my experience has been okay. American Home Shield has been excellent. Their response has been very good.

The HVAC system wasn't working and I went to American Home Shield online and put the claim in there to get a service tech out. Adam was my technician and he was the owner of the company. I’ve known him from past experiences. It was a great experience because he was good, and we already had a familiarity to him. He had to replace a part, and he was able to fix it the same day. I've only used American Home Shield twice but I’m still glad I have it because it gives me that peace of mind and reassurance that if anything goes wrong in my house, I have some sort of coverage.

My interactions with the contractors of AHS were really convenient. I got a text message, which was great for me. I'm a teacher, so I can't answer the phone when I'm at work. That way, we don't have to play telephone tag. And then, they were on time when they said they were gonna come and they put the new heater in and were in and out, and friendly. Also I did the claim with AHS online and it was super easy to do.

My AC unit went down. I called American Home Shield and Action Air Conditioning and Heating got out here. It took them two to three days for the whole process to play out, and then they fixed the AC. The contractors were good and the AC has been working fine. American Home Shield is not bad. I called them before and was gonna use them. Luckily, when the AC went out, it wasn't peak of the season, and it still was a two to three day delay. But when I called them in the peak of the season the previous year, they told me they had to send a company from Florida, and that it was gonna be like five or some days. I was like, "Man, I can't do that." I had a young child, and at that time, my wife was nine months pregnant. It was like right about the time to give birth and the AC went out. I ended up having to just pay out of pocket to see it through.

When we bought the house, a contract with American Home Shield came with it and we’ve kept it ever since. They’ve been with us all that time and we’ve always been happy. Our air conditioning went out recently and Ruiz Air Conditioning and Heating came out to service it. I called them on a Friday evening, so I figured they probably wouldn’t be here ’til Monday. It said on the report that I would hear from them in 24 hours but I didn’t. So, I called American Home Shield and they called the tech for me on Sunday, and he said he would be here Monday morning, and he was. He's been here a couple of times and he’s a very nice man. I have already recommended AHS to friends and my son-in-law.

The contractors sent by American Home Shield are hit or miss, but the service is fine. Recently I submitted a claim online, and I didn't get any response back from the contractor that AHS selected. When I called, they managed to schedule someone else. The contractor company called me within an hour, and then one of their technicians came out that afternoon.

We thought we had a blown fuse and we couldn't figure it out. So I filed a claim to American Home Shield online and the contractor came out the same day. The tech was great and really helpful. It was a loose connection, and everything has been okay since the repair.

Our clothes washer doesn’t fill all the way and my wife said the knob that you turn to get it to the right level was stuck. I filed a claim to American Home Shield online and our interaction with the contractor that came out was good. However, he said that the washer was not going to fill any fuller than it filled and my wife said that it should go up higher. Of the three months that we've been with American Home Shield, this is the only claim we’ve had with them. And my wife was a bit unhappy that the guy couldn’t find the problem but that was not American Home Shield’s fault.

I had a refrigerator repaired about two weeks ago, and the same problem came back up. So I just called American Home Shield to reschedule with the same company, which is Vector Appliances. The reps knew exactly who it was and got it all done. The contractor came right on time and got everything done. I'm overall happy with AHS. But sometimes it's a little bit too corporate. About five weeks ago, I called in, and the company they gave me didn't even exist anymore. And then, that turned into my problem because they weren't showing up. So then, I couldn't get AHS to send another company out. They said, "We can't send you one out until that company contacts you because it's assigned with them." So we waited for three weeks. American Home Shield and I couldn't get ahold of them. But in American Home Shield's system, if that ever happens, that turns into their customer's problem.

We've had American Home Shield since July of this year. Our experience with a claim was good. The main line on the outside in the front yard backed up all the way into the house. It was an emergency so I submitted the claim online, but I didn't get a response within the next day. The online submission was pretty easy, but I didn't know how long it was gonna take. I called in ‘cause my kid’s couldn't take a shower or anything. The representative over the phone was professional. They cancelled the online order and the person on the phone set it up as an emergency. The contractor checked it and he said that if it was backed up at all location in the house, it was backed up in the main line. So, he came out and cleaned it out. It has been good since he did. He was pretty professional. He came in and got the job done really quick.

The ice maker in our fridge was broken and the contractor that American Home Shield sent was a professional. He got the job done on one visit and he was pretty quick about it. It took him about 30 minutes. He did the job perfectly and we never had any issues with the ice maker afterwards.

I had a drainage problem in the guest bathroom. I submitted a claim online to AHS then they sent out a tech who fixed it. He finished the repair on the same day that he came out and it took him 30 minutes.

AHS is convenient to use on my rental properties. If you are a one-man shop like me, you got 15 houses in a city, you need stuff done, and you ain’t got time to hunt down a serviceman who you trust and rely on, you could call American Home Shield because I know the people working for them all got to be trustworthy. I have AHS for over 20 years now and I've used them for at least 10 properties. Back then, the deductible was $50. I had them put in a whole furnace one time for $50 for one of my houses, so it eliminates me hunting down a serviceman. I can just call AHS and don’t have to worry about having somebody at the house.

Oak Valley Appliance, Inc. came and serviced our appliance. They were very professional, responded promptly, and did the repairs as expected. The timer was not working on the washing machine. The service guy came out three times. He worked on it three times. He finally got it working. He had to talk to the manufacturer to figure out what was wrong with it because it never occurred before to anybody. They had to order the part from Fresno. It had to be shipped and then he had to wait for it. Each time he came, he was personable, clean, and took care of the appliance perfectly. So far, so great. The timer's perfect just like the old days. I would recommend American Home Shield to anybody and I have.

The pump that takes the water out for the condensation was really yucky and dirty. And then the line that moves the water from the AC unit itself down through the line was backed up and clogged. American Home Shield sent out Ambient Air and they were awesome. I actually called the contractor before they had a chance to call me, and they were out the next day. And that’s not common here. Sometimes, here, we'd get, “Yeah, we can be there in a week.” Whatever date he'd come out to fix it. But the fact that we live in Tucson, Arizona where it’s really, really hot, AHS's contractor was able to get out. The guy was really amazing. It was kind of that situation where repair wasn’t necessary, in the sense it’s something that I could’ve taken care of. But the tech was great.

I submitted a claim online to American Home Shield for the air conditioner and everything was communicated through online and through my email address. The person that MS Services sent over was so wonderful. He came here on time. I know nothing about the air conditioner and so when he was working, I kept on asking the question to educate myself. He was so nice and always smiling and explained to me every single question even though he was doing his work. That’s how impressed I am.

American Home Shield came with the house we bought a house. The house requires a lot of work so we're using AHS to its fullest extent. A number of people from a number of different services have come out in the last month and all of them have been great. The only one we really had a problem with was Temprite, the HVAC people, and it wasn't them themselves. I believe AHS forgot about us. We have a very old HVAC system and they had to fabricate a part. Two weeks went by when I finally called and asked them what was going on. They said they finished their job with us, which they did not. They did come out since then, and it's finished now, but at the time, we were hanging around in limbo waiting to see what would happen.

We've had the warranty for about a year and a half. Initially, I received something in the mail, explaining a little bit about the warranty, and when I called, it sounded good. So we decided to go with American Home Shield. I submit claims over the phone, generally, and I get response back within the next day or so from the technicians that are coming out to look at my problem. Generally, it happens fairly quickly and although sometimes, it takes more than a few days, it does get taken care of.

The AC was not cooling properly and I submitted the claim online to American Home Shield. The contractor came out when they said they were gonna come out. The technician came out the next day and he was very knowledgeable. He identified the problem and provided a solution very quickly. A float switch had to be replaced and the AC has been working fine since the repair. I’ve been with AHS for a year and a half and I had it set up to automatically renew.

Our AC unit stopped blowing cold air and it was making a very loud groaning noise. We turned it off until we could get one of the repairmen out here to have it fixed. My husband called in the claim and got through an interactive system. A lot of times, we don't get a human and it is frustrating for him because he has to go through the prompts. When he gets a hold of a rep, as with any call system nowadays, a lot of that have been farmed out to other countries. So when you get a person, English is not their native language and sometimes it is very hard to understand them.

My hot water heater was leaking. I called American Home Shield about it and the contractors came out. They saw that the thing was leaking and they said that AHS would have to order the hot water heater, and when it came in, then they could come by and put it on. They also told me that I needed $404 worth of upgrades to make it up-to-date to what the standards are today. And that I would need to pay that once they come out to replace the hot water heater. The hot water heater took forever to come in. After two or three weeks, I called AHS and asked them if it came in yet. They said that it just came in that day and that somebody would be out to put it in. It was a long time in between because it was leaking, and I didn’t want 50 gallons of water on my floor.

My AC wasn’t blowing cold air and it was leaking. I called American Home Shield, got a representative and gave the person the information. They set me up on the appointment and the person that they set me up with called me the next day. They were there in no time and fixed the AC. They were good. We've been with American Home Shield for about four or five years and we've had good success with them. A lot of things are breaking and when they send out people, I don't have any problem. I would recommend American Home Shield to a friend.

I had a good experience with American Home Shield. The only problem I had was the first people they were gonna send out to my house couldn’t work around my schedule. I called AHS back and they got another person. The rep was polite and friendly. He fixed my problem. The contractor was at our place for 15 minutes and fixed the issue. My unit has been working ever since.

My refrigerator was a little too warm. It would cool vegetable, but my milk kept going bad in it the week before the expiration date which was probably indicative that something was wrong. I ended up calling the claim in and got an AHS customer service person. They were able to get information and entered it in for me. Vector Appliances serviced my refrigerator.

The claim for the garbage disposal was done over the phone and the American Home Shield rep was good. The following week, the tech from Joy Plumbing came out and he was awesome. He was very professional and cool. I was home by myself but I felt real comfortable with him. He came right in, talked to me and worked. He was outta here in 15 minutes, 20 minutes top.

I’m a manager for a property. The homeowner and myself filed a claim to American Home Shield regarding an electric issue. Everything went fine. They sent a great technician, and all is well. The tenants had no problem. The only thing is when we have an issue about something, AHS never seem to resolve it right away. They kept sending the same person. This happened too with the refrigerator. You never could get to a manager. They try everything in their power not to go to a manager. You stay on the phone for a long time holding on, then the phone hangs up, and it goes all over again. So, the experience with American Home Shield has been horrible.

Thus far, I'm very happy with American Home Shield. I have the service in Houston and I'm gonna keep using it. They send me the name of their contractors. However, they have things they cover that they're saying they don't cover. Still, they do the best they can. I had an AC issue one time and Three Brothers came to do service. They checked the machine and they said I was covered for the air conditioner problem. However, they said that next time, when the pipe is clogged, I need to do the plumbing. So, I don't know what's going on. Still, generally, their techs do good service. They review the whole machine and check for other trouble.

When I originally signed up with AHS, they told me the price would never go up but every year, I have to call them and tell them it’s going up, and they kinda just blow me off. Nevertheless, when I called American Home Shield to submit a claim, everything went great. I have used the contractor before and the interactions have been very good. They had somebody in the past that I really didn’t care for so I asked not to have that one.

American Home Shield has always been there to resolve any problem I have had. They are the best customer service company I have ever experienced. Everyone I have dealt with have been eager to solve whatever problem I have. They deserve 10 stars for their effort they extend to their customers. We love American Home Shield.

We called for repair for our central AC on 08/13/19 and paid our service fee. On 08/15/19 the AHS contractor came to our home and looked at our unit. He left no paperwork. He called the next day to say he would need $1200 - $1500 to remove oil furnace and place it in our courtyard to evaluate the AC repair. I asked if the charge included replacing our oil furnace and he said: "No, we don't work on oil furnaces". I immediately called AHS and requested another contractor. On 08/19/19 their 2nd contractor came out. He wrote up a report and had me sign it. We agreed to remove some drywall so he could have clear access to the AC. This has been done. The 2nd contractor finally emailed me on 09/10/19 to tell he he hasn't responded to my calls or email because AHS has not approved his repair order.

Updated on 10/28/2019: They are still a fraud! Do not buy a warranty from them! AHS sent another technician out after I submitted a bad review, and he stated some part I can't pronounce, (some kind of coil) needed to be replaced as well as the entire unit outside. AHS still refuses to fix the AC unit after the initial work order was submitted. DO NOT WASTE YOUR MONEY WITH AHS.

I have tried for over a week to get my "covered" refrigerator repaired with AHS and the vendor they selected, Sharper Service. I live in Spokane WA and the vendor is from Oregon. First AHS contacted a vendor who never called. They made no effort to follow up and make sure their vendor contacted me. I finally called them back and they assigned a new vendor (Sharper Service). The tech they sent had a bad back and could do virtually nothing.

The run around with the company assigned to me A Advanced has been the EXTREMELY HORRIBLE. I had to call them to get them to come out, since it's warranty work I guess isn't worth a lot to them, so they can't give you a time. They told me it was from 8am to 8pm....How can a fulltime person go by a time frame like that. So the day of the appointment A Advanced showed up at 9PM ...Smelled my home up with old cigarettes smoke smells, walked in with his shoes on through my house. Now it's Thursday and they tell me once AGAIN they can't give me a time frame that it's 8 to 8. Please tell me how you can work like that? It's been the biggest runaround with this. I'm about done. If this company shows up at 9pm tonight I'll be in bed and I will Cancel this home warranty. It's not worth the time waiting when I pay for something that's hurting me more than helping me. Also it's 97 degrees today in VA with a broken a/c. THANKS FOR NOTHING.

We purchased a home and we had our locks rekeyed through American Home Shield. I got spare keys as well. The contractor was great. It took a while for him to rekey everything because we had two different lock types and he went and bought locks and just charged me what the locks cost and rekeyed them. We did the claim over the phone. The AHS rep was wonderful. For some reason, and it may be my fault, it wouldn’t take our debit card when we were processing the payment. I tried it twice, my debit card and my wife’s, and I finally ended up using a credit card. I got emails that it hadn’t been paid and I'm freaking out with that, but I used the credit card and everything went through fast.

I was told this was a good company for home warranty. My A/C otherwise known as my HVAC system...HVAC (Heating ventilation air conditioning) appeared to not be working well when it came to cooling our home. I called them, paid the $125 service fee and they had someone come out a few days later. So far so good. He worked on the AC unit and found some minor problems and corrected them and left. The next day our house was somewhat cooler but still not right. By the 3rd day it was back to the way it was before the service call.

It was a horrible experience working with American Home Shield on getting a repair that wasn’t done properly. It wasn’t within 60 days but it was still within six months, and it was a defective part. I spent two to three hours trying to get somebody to talk to me that wasn’t in the Philippines. I’d go on social media to get any sort of response, and that came back negative. I had to find the CEO or head of the company and send them an email, which finally got some response, and finally got it taken care of at no charge. And then, I got billed for the service fee, which took more of my time to go back and find Annette who took care of it for me, and wiped it out.

My ice maker broke and I tried to do my claims over the phone, but it was difficult, so I ended up doing it online. It was uncomfortable. I gave a whole bunch of information to one person, like the address and all the details, for five minutes, and then they connected me to someone else and they asked me all the same questions over again. I finally got frustrated and hung up. "I already told you that. I already told you that." And they said, "No, you told somebody else." So I finally just filed it online. It took a couple of weeks to get the appointment. But when Sears came out and fixed it everything went well. The contractor was prompt, took it all apart, fixed it up and put it back together and it's working just fine. I've been with AHS for two years and I'm quite happy with it.

I've been with American Home Shield since 2003. In fact, this is my third house with them. I do both online or with a representative whenever I submit claims, but primarily with the representative. The reps I spoke with were professional and courteous. I haven't had any issues with them. When one of the fan motor of my AC went bad, the contractor that came out was really good. It took about a week to get my AC running only because it is so old. They didn't have the piece so they had to order it. The part came out about a week and I was without AC then but it wasn't too bad since I got an AC upstairs that works. The AC works perfectly now and it was a good experience.

I had a gas leak in my furnace at my rental in Columbus, Ohio. The gas company came out, confirmed that the issue was a gas leak and shut off the gas to the furnace. I called American Home Shield to do a claim and they sent a company out. That company said that they weren't gonna fix my furnace and that I should call them in the fall. That was not acceptable so I had AHS get me a second opinion.

I’ve been with American Home Shield for the last couple of months and I prefer submitting claims over the phone. The interaction with the claims rep has been very good. The electronics of the dishwasher wasn’t working properly and it took a week for the contractor to come out for service. His professionalism and the quality of work was the best ever. I was impressed with his knowledge and his explanation of every step that he took. It was like he was born into doing this kinda stuff.

My friend told me that American Home Shield is a good warranty to have and I ended up getting it. I used them one time and it worked out great. My garbage disposal broke recently and I filed a service request with AHS. I got a call from the plumber and he was awesome and very helpful.

The rep at American Home Shield that I spoke with to get things started was excellent. In about 2 days, Brandt’s Appliance Service came and they performed admirably. We’re very pleased with them. Not only were they always punctual, but also they worked out the problem and resolved it in no time at all. Everything was satisfactory. I will use them again and again. We had repair people here that we would not use again.

My icemaker had been kinda on the fritz for some time in my fridge, and it finally gave out. I think the gears broke in it. The contractor that was sent by American Home Shield replaced the icemaker. Our interaction was fine. He was to the point. He was on time, and the replacement took like barely half an hour and he was done, and it’s been working fine since.

One of our air conditioning systems went out and I tried to submit the claim online the night before but it kinda got confusing because I have three air conditioning units at my house and we had some pretty bad luck. We had one go out and then another one went out, so they contacted the AC man who did it the first time. It was somehow put in wrong, so I had to re do it the next day but it went good. This was the most recent claim and everything went fine. But the most recent repair that I got yesterday was for the refrigerator. They did not complete it so they had to come back and they got it up and running. All the contractors that AHS has sent have all been good and the AC guy was great. He came out quickly and just always did us right. I was very satisfied and everything went well.

AllTech Service came out and the guy was good. They were able to resolve the issue. Overall I would recommend American Home Shield.

Our refrigerator went out and submitting a claim for its repair to American Home Shield was super easy online. After the holiday weekend, somebody contacted me. Their tech came out that day and he was on time. He was super polite and very clean. He explained everything and made things super easy for me to understand. It was a great experience. The refrigerator didn't get repaired though and it has to be replaced. My new refrigerator will be here on Friday.

I usually speak with an American Home Shield representative when I submit a claim because I make sure. I've had a couple of bad experiences so I have to make sure whatever I'm ordering is covered and if it's not, there's no point. I had a guy come in, took my 75 bucks, and said that he would fix the issue which I called American Home Shield about and they said it was not covered. So, what was the point of spending my $75? There had also been a lot of back and forth. We had an issue with the stove and the tech came in but he only fixed the motor and the stove was still not going up and down. They said we had to give another 75 to which we said no. They haven't fixed the problem. Then, they had to call the person and then we explained again.

American Home Shield rocks. Our claim for the washing machine has been all settled and they’re delivering a new one to us on the 19th. I’ve usually done claims over the phone and the reps have all been terrific. It's just that when you call, you press one, press two, do this and do that then eventually, you get somebody. So I figured out how to go online and get it done right away. I usually like to talk to people but never mind. Going through the website is easier.

We had an appliance claim with American Home Shield for the refrigerator, and this was our fifth service call of the same problem. I’ve had four companies come out. I had a positive experience with Mr. Appliance. The issue in my case is we have an on-going problem with the refrigerator, and it’s not clear if I might have to go to the extent of having the manufacturer send someone out. It seems to be a thoroughly complicated issue. And so, Mr. Appliance was not able to resolve the issue, but they did tell me that it was their professional opinion that this was gonna likely involve a major repair, and their recommendation was to contact the manufacturer and see if they would send one of their reps out, because they would under the circumstances. Mr. Appliance felt like the scope of this repair was beyond their capability to fix it.

I called American Home Shield and once they gave me the name of the plumbing company, I called them. The interaction with DNS Plumbing was great and Ashley, the rep, even came by the house just because I didn't know how to turn off the water. She said she would check my appointment for tomorrow and came by and took care of it. She was outstanding and her professionalism was absolutely perfect.

Everything went great with my claim with Advanced Home Services. I had a plumbing issue where the valve was broken. They came and they replaced the valve. I called AHS to submit that claim and the contractors came out the same day. Everything was done in one day as well.

I had American Home Shield when I lived in a different house. Back then it was 1985, and our heater went out, and they charged me 39 bucks for a brand-new heater. So I also got them this time around. Three things broke inside of a month and I did all three claims with American Home Shield online. The contractors have all been great. They solved the problems on the first try.

I called American Home Shield for my refrigerator and the claims rep told me that she would call me within a day or so. The first person that came out said that he couldn't do anything with the refrigerator because he could not find the serial number. The tech from Stuart's Appliances was the second person that came out. He called me the next day after they set up again, and he said he would come out on a time that was usable for me. He looked at the refrigerator, and he also could not find the serial number, and there was numerous things that needed to be done. He ended up replacing the whole refrigerator. I had to go for about a week and a half without the refrigerator because I had to select the refrigerator and wait for them to order it, and then send it to me.

We had a stoppage and the contractor that American Home Shield sent out was wonderful. He knew what was best. We're happy with American Home Shield. Everything was good. I recommend them. It's working like it's supposed to. It's a good deal.

Everything was okay with Happy Bear, the contractor for the AC Unit, but I would like to exclude from American Home Shield’s service providers the first one that they sent, which was Consolidated Mechanical. I have two units and they identified that one of the compressors needed to be changed. That was totally false. When they came on the 26th, I asked them on which unit they were gonna change the compressor. The technician was wrong. They have already started to change it but I declined it right there. They gave me an invoice saying that I declined the compressor installation and that the office will refund the money. But they already charged me almost $1,400 on my bill. If I trusted those people, they would have changed a compressor that was workable. When I called initially, the one that you turn the AC off and on was probably working and the thermostat didn't work properly, but they didn't replace even the thermostat.

This was the best experience that I’ve had with American Home Shield. The biggest gripe that I have with most of my claims is that with some of the contractors that American Home Shield uses, you’re just not a priority. That’s what made this go around so great because I was really a priority and I appreciated that. The representative that I called at American Home Shield seemed to have more understanding and compassion for what was going on. The AC had stopped blowing cold air. I went outside and the fan wasn’t working so the compressor went out. The representative really tried to resolve the issue.

The blower motor on my AC was not working. It’s an Armstrong motor. I filed a claim with American Home Shield the next day after it quit running. Their reps are always nice when I call in. The guy had to order a part which he did the next day. Then in three days, he came and put it in. We had to open the windows to get all the air we could, but we made it. The AC is now working. I’ve had American Home Shield for a long time and I’ve never had any problem out of them.

I noticed that our air conditioner went out when I got home from work on a Tuesday. We called that evening and told them that we needed service for our air conditioner. Everything is pretty much automated. But it was not gonna work. We needed to know who was gonna come and when. So the next day, we called American Home Shield and they said that Total Air Care was going to come out and that we could call them and find out when exactly they were going to do that, which we did.

Somebody recommended American Home Shield and I’ve been using them for two years. They could cover everything I need. I usually submit my claims online. The contractor for the air conditioner fixed it but it took two weeks. Also, he came and said he ordered the part for the refrigerator but it’s working now and I don’t know what’s going on. Nevertheless, the contractors are professional even though they don’t know the real reason sometimes.

The AC was not blowing at all and we had just moved in the house. We were wondering how long it was gonna be before we could get a contractor to fix it. Then our realtor reminded us that we have the American Home Shield contract so we’re glad we had it and we’re very pleased with the job. It was also the realtor who said American Home Shield was a good company and that although other people had had some problems, those were corrected pretty readily.

There was a leakage in my AC unit. I called American Home Shield and they gave me a contractor who refused to come out over the weekend. So, AHS got me Best Way Mechanical. The tech who came around told me quite enough about what was going on. However, the lady whom I spoke with went above what I expected to repair my AC at my own cost. I asked her if I was expected to pay that cost upfront. She then said that money would be going to Best Way. I said okay thinking that when Best Way calls me, we were supposed to work it out. Thus far, I'm satisfied with service but the issue has not been fixed. The AC is still not working as it's supposed to be working. Also, I was expecting feedback whether from the guys going to repair my unit or from AHS because in my last conversation with them, the lady told me that Best Way is getting the money.

We used to have some other company in my rental property but I did not like it so I changed to American Home Shield. When the toilet there was leaking, I filed a claim online and the contractor came out the next day and fixed the issue. My tenant told me it’s working very good now. I've had American Home Shield there for a month now. Next month I’m getting it for my primary residence too.

Very timely response like the next day. Great repair company and tech, Highly recommend AHS to everyone. The BEST! I have purchased other home warranties and they have not matched up with AHS! Not even close. Very professional organization.

Updated on 09/16/2019: This is my second time writing a review on this company because they are THAT bad. After my first review they email me trying to do damage control because I left such a bad review, yet they did absolutely nothing to resolve the problem except spout the same hot air bs they have been giving me for the past 3 weeks. And here I am trying to call them now to find out what the heck is going on and I spent 40+ minutes on the phone just waiting to speak to a representative!!!! That's right. 40 mins of sitting here and I still haven't spoken to someone. What kind of circus is this company running? Stay far far away from American home scam. The

I had initiated a warranty repair claim on my washer/dryer and refrigerator and AHS dispatched a repair order to a contractor. However, they failed to order a repair for the fridge and no repairman was scheduled. I called their customer service after confirming with the contractor (Sears) that they did not receive a repair order and spent 40 minutes on the line with an international call center rep. His name was Juan (his accent was Indian) and was not able to comprehend my issue well. I went in circles trying to explain that Sears never received an order while Juan told me I had to pay the deductible again for the repair that never happened, and now had to be scheduled a second time. It became my fault that the initial order was made for a refrigerator/icemaker and not a refrigerator even though that was a result of a call to a previous international rep who made the order.

This company may be listed on the top 10, but are the worst with customer service. It has taken over 48 hours on an AC Service Call and still, as of today, no AC Service Tech has contacted me when they will be here even after a call to the vendor assigned. Three, yes 3 times in less than a month and over $700 in service calls and nothing has been done.

You want to get robbed? Then buy warranty from them. We had warranty for one year. The contractor associated with AHS told we have to do all the extras to honor the warranty. The extra for just water heater would cost us more than the entire warranty. I told them to go get lost. That was end of my warranty with AHS.

We put in a claim for our air conditioner 8/23/2019. We live in Redding Ca 100 + degrees. The serviceman came out 8/26. He determined we need a new compressor. They have given us 3 different dates on when they ordered the part. I am over 70 years old and the heat is killing me. The one compensation they are offering is $125 which won’t even pay one night in a hotel. Today we were told another 3-5 days to get the part. They could care less how long it takes or that my husband and I are suffering. We have asked them to just replace the air conditioner so we can get on with our life. They won’t and there is no limit on how long they can search for a part. As far as I am concerned this company has no heart and their attitude towards customers stinks. Please do not buy a warranty from this company.

On 9/2/19 I made a service request for A/C, contractor assigned. Contractor confirmed request received and would call back for scheduling. No return call and no one could give a time or date for service. Contacted AHS, assigned a second contractor, they arrived at home, assessed A/C, determined need replacement. After that....nothing. Contractor never submitted diagnostics to AHS and would not respond to calls from me or AHS, yet AHS kept asking me to be patient while their Customer Relations team did their research.

It was super easy to submit claims online with American Home Shield. The first time, I had a little problem getting contact with A-US Air Condition of Texas but I didn’t know how it worked, but they were great. The person who came out was super nice and he explained everything. They fixed it. The AC is doing good.

We called American Home Shield on a Wednesday, then they finally got in touch with us the following week. The contractor said the service was going to be the following Wednesday, which would’ve been two weeks. I called AHS customer relations line and had them call the contractor. They did send a man and both times when he came in, he knew what the problem was right away and ordered the part while he was there. When he came back, he fixed the thing with no problem. So, their people know what they’re doing, They just got too much business they can do. So far, the AHS contractors are doing everything on their end and there may not be that many service reps in the Macon area that works on appliances.

My last claim with AHS was for my washing machine. It was getting stuck in the spin cycle. It’s very, very easy to do a claim. I just went online and submitted my claim in there and had a email back. The email back was instant in letting me know the claim was through, and in less than two hours I had an email letting me know of the provider or service people that would be taking care of it and a rough time frame of when they would be taking care of it, along with a phone number.

The air conditioner's outside part wasn't coming on as a bad storm had blown the capacitor. This was the first time we used American Home Shield, and by the luck of the draw, we were on the phone with our regular AC guy and he did not wanna use the guy American Home Shield was gonna put us with. By the grace of God, when we submitted it, it said, “Your service provider will be Fruge’s Air Conditioning,” and that’s who we used. We were lucky that it happened to be the same man that we’ve used for 20 years, Danny. It would be good if AHS had a few to choose from. Nonetheless, Danny was amazing. He’s one of the best around town. We put the claim in at 10:00 one night, and he was out here the very next morning.

I was gonna switch companies who was cheaper and American Home Shield ended up talking me into staying with them by giving me two service calls. I already used one two years ago and their rep said that I have one more. I asked her if I would have a problem getting the second claim because it might be a year to three years and she said that it should be in the system.

Everything with my recent claim at American Home Shield went very well and I didn’t have any issues at all. They were very pleasant and quick to respond. The company that came, Precision, was real good. The guys came out very quickly and took care of the problem, so I was very satisfied.

I had a very poor experience with the contractor that was sent by American Home Shield. The first time, they couldn’t find anything wrong. And that was because they were in such a rush. Now, I'm not a plumber. I am not mechanically inclined. I'm a retired attorney. They said nothing was wrong. They left. Three to four hours later, there was an overflow again. So, we called again and they sent another contractor out. He spent 20 minutes and couldn’t find anything wrong. I knew there was something wrong with it, but not knowing anything about plumbing, what am I gonna say? He couldn’t find the leak.

We called American Home Shield over the phone and they sent out Garage Door Solutions. They fixed the garage door before and they got the same guy who did it. He came out a year ago when the garage door wasn’t working and he put another motor in. After that, when he came out this last time, the guy broke a piece off in one of the springs that control the door to go up and down, so he had to replace that. The guy was nice when came out the very first time and he was nice when he came out this time. Everything is great and we’re enjoying it.

I filed a claim with American Home Shield over two weeks ago for the dishwasher. It went from being silent to making a very loud noise every time it runs, and so we were concerned that there was something wrong with it. We had an appointment scheduled for the first visit and we took a day off work so we could be there for the contractor. He showed up and he originally said it was a pump. He had the pump in his truck and when he came back in and fixed it, the noise was still happening and he said it needed a new motor. He said he was gonna get his boss to approve it, which was great.

American Home Shield has done a pretty good job. Everything seemed to have gone right when my wife made a claim for our AC. It quit blowing cold air. We were assigned to AUS Air Conditioning of Texas and they were very good. They were very responsive. They were able to identify the issue quickly and resolve it so we would not swelter in the heat down here. I was very pleased.

American Home Shield was able to get a contractor out pretty quick. I wasn’t happy with the initial company that came. I would never have them again. But I liked Service Mechanical a lot. They came out and fixed the problem I had with my faucets. The guy came when he said he was coming and was very professional. He was in and out and he did a great job. The guy explained the issue to me. He said he was gonna try to find the part, but he didn’t think that he was going to be able to because it was an older faucet and worn out. He couldn’t find the part for it ‘cause of that and it had to be replaced. He couldn’t do it right that day. He came on a Friday and and then he came back that following Tuesday morning. The service was really good and the guy was wonderful. I haven't had any problems with the faucet since. Any issues that I've had in the past, AHS has done everything they can to accommodate me.

Everything went very well with my most recent claim. I did the claim online and it was very easy for me. Chris from K&S Plumbing Services was very knowledgeable.

The AC was slowly not cooling, and then it started making all kinds of noises. One Saturday morning, I went to turn it on and it sounded like it was about to blow up. I made a claim with American Home Shield online. It was really easy. When the technician from Precision Engineering arrived, I thought he knew exactly what was wrong with it. Even after he turned it on, he was like, “Oh, okay.” And he did some work on it and the noise stopped right away. He told me exactly what was wrong with it. It was some contaminated coolant and something else that he had to replace, but he was saying that it wasn’t a problem fixing it. They have to come back on the 23rd. According to them, that’s the earliest date they could get. Right now, it’s kinda cool. But the last couple of days, it’s been kinda cool so I haven’t worried about it as much. I would recommend American Home Shield.

I've had American Home Shield for about 13 years on the property I own. I submit claims and pay online. My last claim with them was great. The guy they sent out is really informative, does his job, and he tells you what he's doing and why he's doing it. He is great and I like when he comes out. I absolutely love American Home Shield and they've been great. You gotta have a home warranty if you own a house. I've recommended AHS to family and friends that have purchased houses as well.

I was surprised with my recent claim with AHS, but it was good. I submitted it online and it was super easy. We had issues in the past but this last time, Active Appliance Service was there and everything turned around. The refrigerator has been awesome since the repair. We've had American Home Shield for 20 years and have been very satisfied. Whenever we did have an issue, we were always able to get it remedied. They’re wonderful and great to work with.

I submitted a claim over the phone when the air conditioner was leaking profusely. It took about a week before we were contacted by the contractor. But once they came out, they got in, assessed the problem, and took care of all the paperwork. We weren't engaged with it again until we got a callback from Home Shield denoting what what the resolution would be. Their approval came quickly, then the contractor replaced the outside compressor and some line work. They were real professional. We tried the unit out extensively right afterwards and it has been fantastic.

I had an appliance claim with American Home Shield in August. The freezer part of the refrigerator was warming up. It would cool down, then, it would warm up so my food was not cooling properly. There was also a leak somewhere in the back of the refrigerator. Budget Appliance came and they were wonderful. They came out twice and the first time they came out, I explained what was going on. The guy was able to explain to me what the issue was. I also had an issue with the dishwasher but what I found out from him is that I just didn't have the line on. I’m a new homeowner so I wasn’t sure what was going on and he was able to explain to me how to turn the water on so that it would actually go into the dishwasher. Budget Appliance is a family-owned company and the second time, his son came out. He was very knowledgeable too. He explained what was going on to me in a way that I could understand it.

I called in a claim to American Home Shield and the contractor came out after a couple of days. I got emails with the contractor's time and schedule. I then got a phone call before they were coming. It was pretty good. They did a good job. And so far, so good.

I had an AC issue and once I submitted the claim online, Cool Image got here as quickly as they could. They were able to resolve the issue quite well and everything went very well with them.

The evaporator coil went out on the AC so American Home Shield and I agreed over the phone that they would pay me $1,350, which was what they would have paid to repair it. Then I went ahead and replaced the whole unit because it was 26 years old. All I needed to do was send in an invoice. But I recently got a letter from them and it said my claim was denied. I’m not sure why. So I’ve got to investigate that and find out what’s going on there. I’ve spent $12,000 on a brand new AC unit. I kinda did them a favor by just taking the $1,350 because I called the air conditioner people and the unit has a 10-year warranty on it so they’ll be the ones to fix it, not American Home Shield.

Reporting the HVAC issues online to American Home Shield and scheduling were easy, so everything worked out great. The contractor showed up on time. It turned out that some of the screws were loose, so they were able to get it done quickly. Since the repair the AC has been good.

A Whirlpool technician came out after I made a claim for my dryer with American Home Shield. The technician was very good and I was impressed by his knowledge. I also liked his speed. He did not have the part on his truck which is to be expected. The tech was there on a Monday afternoon and he came back two days later on Wednesday with the part to fix the dryer. He did a great job.

My AC stopped working. It was hot outside and then it got hot inside. I called the AHS number on the paper that we got with closing from our house, and they said they would have a tech out there who would then give us a call within two business days. It was a 30 minute-call. Then Thermodyne called me pretty quick, got us on the schedule, was out there later that day, fixed whatever it was and that was it. It worked out really nice. I was a little nervous. I was like, “Well, we’re the middleman. We have to call somebody. How long is this gonna take?” Because you pay the service fee to American Home Shield. But they got it squared away so we’re pleased with it.

The blower motor on my furnace wasn’t kicking on for the air conditioner. I did my claim with American Home Shield. The tech that was sent from Eagle Air was great. I assume everything is covered as I’m expecting it to be according to Eagle Air, but I haven’t received any communication from American Home Shield, whether it was approved, declined, or anything. So, I don’t know if no news is good news or if I’m supposed to hear back, after the fact, from them. But I didn’t have to pay anything to Eagle Air. So, I’m assuming that meant it was covered. Everything went as I expected it to be for my warranty when I signed up for the warranty.

I initially called American Home Shield because my emergency drain is actually a building code violation. It’s draining in my garage. But when the request for that to be repaired was put in, American Home Shield denied it. They said that they’re not able to do cosmetic coverage because it’s not in my contract supposedly. Still, they serviced my AC to make sure that everything was running properly and it was running fine. But then, on Wednesday, it stopped running all together and it was 86 degrees in my house.

I'm a realtor and I sell a lot of American Home Shield's policies. And everytime we buy a home, we get a Home Shield warranty on it. I've been very satisfied with them. They sent Design Air to fix the air conditioner and Design Air did a great job.

The swimming pool was having some issue in the pump. It's a part that was inside the motor. The motor wouldn't turn on. It wouldn't run. I called American Home Shield and the contractor came out within a day or two. We set an appointment and he showed up. He went out there and turned the switch on. He just took some tools and patched it out. He was out there in 10 minutes. So far, the pump works good. This would be my second year with AHS and I would recommend them. It's just that I'm not sure what's included in my policy. I would like to have some hardcopy detail so I can have it in my file.

I submitted a claim online to American Home Shield about my washer and the experience was perfect. Initially, the AHS contractor came out to fix it, and the problem was a little deeper than what they initially said. So, they had to come back out to clear it a second time, but the service was great and they were still within the timeframe. So far, I've been with AHS for two years and I'll be renewing depending on the monthly rates. They went up ten bucks last time so I’m not sure if I'll be renewing if they increase another ten bucks this time.

Greenway Home Services came out to service my air conditioning. The indoor fan was running all the time. I did the claim online with American Home Shield. Their website was okay. I would recommend AHS.

My air conditioner was blowing some air, but it wasn’t cold air. AHS sent a contractor who was super friendly and super prompt. They got with us really quick, and they answered all my husband’s questions. They got it running again, and we were happy. They did everything when they were there, and handled everything. The air conditioner is like it was before.

I called American Home Shield to file a claim on Sunday night at around 12:30 and left a recording. Monday was a holiday and the contractor called me back to schedule the appointment for Tuesday. My interaction with Next Generation was great. The tech told me every step of the way what he was doing and everything went just fine.

Updated 9/17/2019 More

There was a leak in a pipe and my husband, Michael, went on the computer and filed a claim. AHS sent a contractor and we’ve had no problems. We’ve used them several times. They fixed it. They usually give us no problems. But we had a problem with one contractor, and American Home Shield took care of it and they put down that they're never to come back here. AHS has been absolutely wonderful. We’ve had them for 20 years amdnever had an issue with them. Two friends have also joined them.

AHS sent Ramey Appliance and they were not able to get the problem of my refrigerator resolved. The ice maker is not making ice all the time. So they think it's the compressor. And my understanding is that American Home Shield was never able to get ahold of them again. They came out twice, and the problem just reappeared. And then, tried to get them back out. He also came out twice for our dishwasher because the first time, it didn't get fixed. When he came out and fixed the dryer for us, he was able to fix that right away. And then, when he was there, my wife mentioned that the refrigerator was not working again after his second visit.

I submitted the claim online to American Home Shield for the AC and within 20 minutes, somebody called me. Then, within 45, somebody was at the house. At the hour and 10 mark, the contractor had resolved the issue already. Also, the interaction with them was good.

I've submitted claims with American Home Shield over the phone. The claim experience has been really good. The latest time, I filed a claim for my air conditioner and the contractor came out after about four days. The communication was good. They called me. Their quality of work was good. I had air afterwards, and things have been going great since the repair. The AC hasn't shut down yet.

Recently, I submitted a claim with American Home Shield online and I found the process and the website very easy to use. AHS gave me Premier and they were ready to come out the next day. They're excellent on all counts. They were neat, professional and friendly and they diagnosed my situation instantaneously. They fixed the refrigerator and then cleaned up after. Things have been doing great since.

I filed a claim with AHS online and a technician from Jones Family Appliance came to repair our washing machine. Everything was done in a pretty good manner. It took a little bit more time than we expected to get someone to our house. But they were very, very professional, and we really, really like them.

I've been with AHS for nine years. It has worked well for us, but sometimes-- and I think this is true for all warranty companies, I'm not getting the full fix, and it's not always upfront. Also when we had our water heater replaced, we didn't like the group that came out. The guy was super creepy, but I didn't wanna report that. It was just kind of a bigger ordeal than it needed to be. And one other thing that would be nice to be improved is Miller Pools is who gets assigned to us often when there's a pool issue, and then one time, it was a different company. I did a Google search and they didn't have a website, like, all these red flags. And they have one or two 1-star reviews that were like, "AHS assigned us to these folks and they never called us back."

I called American Home Shield and filed a claim for our AC that wasn't blowing cold air. A few days later, a tech came out and our interaction with him was really good. The AC got fixed the same day and everything came out great. My husband was very satisfied.

I called AHS and talked to their automated system to set up my claim for an AC problem. At first, I was kind of skittish about it the first time I used it because I was giving my credit card over the phone. Still, I’m good with their process. I’d rather do it that way than any other way. Thereafter, Kingwood Air Solutions came and their tech put some Freon in my unit. The tech was very professional and didn't try to sell me something I didn't need. Now my unit is working pretty well. I'd recommend this company in a heartbeat.

I got my oven fixed. When I submitted the claim for it online to AHS, it was easy. The contractor sent by AHS was great as well. He was really nice. He diagnosed the problem quickly. And then when he came back, he fixed it in like under 30 minutes. I have no complaints. I've had no issues. I had a really great experience.

When I've only moved in the house a couple of months, I was able to reset the AC's circuit breaker and it came back on and it worked fine. We keep our AC on 74 and one day, I got home and it was 80 degrees. I redid the reset and nothing happened. I filed a claim online with American Home Shield and then I got a text that they had placed a call, and that the service would be a couple of days. I called on a Thursday night and I got a call on a Saturday that the tech would come out on Sunday. I was surprised because it was a holiday weekend but we did the service on Sunday.

I have five policies with American Home Shield. At my Clarksville property, Reep’s Air came out did a really good job. The guy kept us informed. He called when he was going and when he left the property to say that there was a part that he needed to order. He also said that it might take a couple of days depending on the shipping. There was this property that had a window unit in it as well and he told us that we might want to see if that window unit would suffice until they could get the repair done. He also called to say that it wasn't in yet, but they were expecting it in the next couple of days and he would let us know so I could let my tenant know, which he did and our tenant was thrilled with that.

The technician for the plumbing issue was awesome. He was very professional. He came in, knew exactly what was going on and was able to fix it in no time. However, we had an AC call one time for someone to come out and they could not come out for like 4 days. It was ridiculous. The only way that American Home Shield could expedite the callout was if it was over 100. With the heat index in South Carolina, it was gonna be way over 100 but they would not expedite the callout. I think it was someone that was overseas that my wife spoke to and she was extremely furious after she got off the phone with them. Just sitting there for 4 days with no AC was not good either. That was the only real issue we had with American Home Shield but one other time we talked to someone, they were fine.

The outside AC unit went out and I had an issue with the first company sent out by American Home Shield. Every time I called, I could never get ahold of that company. It took them forever to call me to schedule an appointment. Come to find out, they say that the number that they have on on the bottom of the email that they send is not the correct number. There were times that AHS couldn't even get in contact with them either. It took them weeks to come out to my home.

My air conditioning's central unit was leaking inside the house. I called in the claim to American Home Shield and Service Mechanical of Tidewater was sent out. The guy was very professional. He did a very good job and was able to resolve the issue. I would use them again.

I called American Home Shield and the rep was very nice. Most of the people that I've talked with were very helpful and made sure everything was taken care of. The first time the contractor came out, it was way too long. I have a newborn and I needed to sterilize bottles in the microwave. When I called, the rep was not helpful at all and she said they were scheduling at least a week out. So, when I called back to explain to American Home Shield, they were willing to find a vendor who could get it done within a week. The contractor was super helpful and we got our thing fixed. I just got a call today that the part is in and they wanted to schedule before they had to do any other thing this week. So, she called as soon as the part came in, and they're gonna come on Thursday to install it and it should be done.

The first time that I had trouble with my air conditioning, I put it in online to AHS and it was just before the weekend, so I did not receive a call. Then it started working again so I didn't go ahead with that one. When I had the trouble again and I went back in, which was about a week later, the online wouldn't take it. It just said that I'd have to call. Calling is harder because I have to wait on the line so I didn't do it. Then I got a call from the servicer and said they had gotten the request for service. I really didn't know what was going there. That was the only issue I had. But the servicer called right away and they said they could come over that time and that would work, and I agreed. The guy who came was young but very professional. He took a picture and came back in and showed me what was wrong, it was kind of alarming. He got it fixed and everything's cool. I've not had any more issues since.

When I initially submitted a claim for my Whirlpool dishwasher, I had difficulty with an agent named Mike. I tried to explain to him that there was no vendor in my area other than Sears Home Services but he insisted on assigning me to a different company. I had been through this experience before and I tried to tell him that the people he assigned me to are down in Portland, Oregon. They will not come to my location. But Mike still assigned those people to me. The contractor got in contact with me and they said they don't come to our area.

I have had problems with air conditioning repair done through AHS. The last time it was repaired, the contractor fixed it, but they put in the wrong unit and couldn’t change the filter. But I wasn’t sure about American Home Shield. They don’t change the filter. It is gonna fail eventually, and they said it will still be covered, so we’ll see. That filter’s gonna clog up someday and cause the unit to stop working, but the only way they can do it is cut a timber in my attic. This time we had our refrigerator repaired. AHS sent Astro Appliance and they got to it right away and seemed to fix the problem. It was perfect.

Attempting to get my AC fixed since May 2019. Every time I call AHS, they give me a different reason that the vendor hasn't completed the job. The last call AHS said they forgot to notify the vendor that the part was approved and ordered. Each time they make an excuse and tell me to call the vendor directly. I will NEVER use this company again. I'm still waiting for someone to let me know they have the part and ready to install. I've gone all summer with this being an issue.

When I cancel a month to month contract, you charge me not only a month fee as penalty, but also recover any service fees you paid to the providers for claim filed BEFORE my contract cancellation date? In other words, for the partial year for which I am on contract with your company I paid monthly service fee, deductible for each claim, complete fee other than deductible paid to the actual service provider, plus a month service fee as a penalty? What a stinking contract and company is that? Will it stand any rule or law if I take it to a court? Not that I waste my time for the $110 difference for which I had already spent 2+ hours on phone for an explanation in vain, but this is plain wrong, AHS folks!

Good day, here are the facts. I called in to follow up on a repair to my Ice Maker that failed to be repaired properly the first time. I was put on hold for 25 minutes just to be told “I’m sorry but we are currently experiencing a system update and you will have to call back." Who does a system update during the busiest hours of the working day. Needless to say here we sit with a broken ice maker and no response within the recommended time frame as stated in the contract. I don’t understand how you run a business like this to provide exceptional World Class Customer Service.

My LG washing machine was stuck on the spin cycle, so I called AHS. A repairman came out promptly, and then proceeded to tell me he would have to break the affixed tray that my machine fits in to repair the machine. Then another person from Exclusive Appliance told me I would have to hire a handy man to move the machine so his repairman could replace the parts. That is unacceptable service to me.

This started with a leak in my toilet. I called and paid the $125.00 for the plumber to come out but fast forward two months and my water bill shot up $263.00 for one person. Toilet was not fixed and AHS was no help. Tried to cancel and got put on 30 min hold. Lana is her name! BEWARE.

This company is the absolute worse. NEVER go with them. I paid my $400 plus for the year (BIG mistake) and have had nothing but trouble since. My gas wall heater. They argued for 10 min to send an electrician. As I gave up, he came, never set foot in the house, and stated it needed to be a gas person. (DUH). I fought for 2 months and finally got my $75 back on that. Next: a kitchen faucet. Leaking. Another $75. They show up, after 2 no show appointments (Arcata Roto Rooter) and the charge was going to be over $300 to replace it. WHAT?!?! Next $75 was for an electrician to fix bathroom fan. 1 week out, complaints, etc... Still no call from electrician. (From Samoa). Going to fight for that $75 back and I'm out. Horrible experience. Horrible.

Our air conditioner started making this deep parump sound like the heater was trying to turn on when the air conditioner turned on. It did that kind of over and over. Then one day we noticed the house was hot and mind you on the weekend. So we waited and I called American Home Shield and they sent someone out that Monday to fix it. He found that the capacitor was dead and so he replaced it. Immediately we started getting colder air. What a miracle this is in the hot Texas weather. The noise however is still there. It's an occasional parump. We can't figure that out. If it goes out again then I will indeed call American Home Shield because I trust them and know they will get good people to fix what goes wrong. Thank you American Home Shield.

I used to speak very highly of AHS but after this fiasco today, I would say, run, run away fast and get another home warranty service. We live in Nevada where many people have pools/spas but AHS only has one company on their list!~ This company is not the weekly pool service we utilize and I would not want another company to work on my major investment.

Unsatisfactory company. They take advantage of consumers with no outreach on service calls and clearly do not honor their contracts. As well as execute actions on the accounts without the consent of the consumer. As of to date I am out $1,190 for the policy, three $75 service charges, and an $80 cancelation fee without a single resolution to any of the claims that I have made to the company. DO NOT TRUST AMERICAN HOME SHIELD. They do not have your best interest in mind and only want our money. I am ashamed they use the name of our great Country and take advantage of active duty service members such as myself.

A/C in my home has been out since Sunday, they cannot get a service provider out to my home until Thursday afternoon for their initial "check... Which means if it is anything like the other time we needed a repair we wouldn't have our A/C back up and running for almost 3 weeks. I told them the heat index where I live is close to 100 today and that is just not going to work. They said they "checked the weather" and the high is 75.... you tell me where in Oklahoma in September the high is only 75... it was 75 at 5 am. Then I tried to cancel my warranty, I was on the phone for almost an hour. Worst customer service I have EVER dealt with.

Really lousy and non caring. Dealing with repeated failures and no solutions. Since July 2018 have been having problems and they keep stringing us along. The last week three technicians come out and fix the problem only to have the unit fail the next day. Going on two weeks with no hot water and they are dragging their feet on replacement. Now asking the plumber to submit a detailed description as to why it needs to be replaced and not fixed. Any person with half a brain can see that everything that can be replaced has been replaced and it is cheaper for them to replace the unit. This is after the plumber already submitted his recommendation to replace. Their strategy is to frustrate you into just replacing it yourself. I have told them that I have a special needs son who has sensory processing problems and they still don't care enough to solve this.

Well, thought I bought protection with my AHS Home Warranty on a brand new home! I'm just 45 miles outside of Las Vegas, NV and my brand new LG Range won't light the oven. Called AHS and they assigned a contractor and happily took my $75.00 service fee over the phone for my oven that won't light. So I wait to be contacted and NOTHING! When are they coming? I called AHS again and they told me they reassigned my service call to another company. I called the repairman directly this time and he said I'm too far out. So now I'm being told I'm getting service, but that's NOT the case and AHS can't even be DECENT ENOUGH to contact me. I am demanding a full refund! Their call center people do NOT sound like Americans to me. The cheap Corporate Weenies there don't even hire Americans! DO NOT BUY FROM THESE PEOPLE! THEIR CUSTOMER SERVICE IS GARBAGE!

If J & H, the first contractor, had any smarts, they would have fixed my air conditioning. After the guy put in the compressor, he said it was done. But the house was 90 degrees and he said his probe was broken. I took a thermometer that you use for meat, and shoved it in where they were doing it, and I said that it was 90 degrees. He said it was the best that it was gonna do and to call American Home Shield if I didn’t like how it works. So, I called AHS and then, I got Ample Air. The first thing the guy said was that the compressor was bad and it wasn’t even working. He opened it up and there was a thing called a fast start, which I paid for. He put it in, got it working, and then took it out. J & H should be outta the system of AHS because they’re a piece of garbage. Because of them, AHS had to replace the compressor on my air conditioning.

American Home Shield has been really good, though sometimes it takes a while for the people that they contract to get out. The refrigerator went out and submitting a claim for it was good. We were stuck without a refrigerator for a while, but the contractor did a great job and we're happy.

I had a pool service call with AHS and the company they sent out was excellent. South Tampa Pool contacted me that day and texted me the next morning and said that they could come by and I didn't need to be home. I told them to go for it and when they were done, the guy sent me a picture and said that they were done. He also said that the motor went out and the seals were bad along the tank, but it was now good to go. It was very excellent. Everything is working nicely.

My AC wasn’t blowing air in my master bedroom and it wasn’t blowing cool air. A technician from the company American Home Shield set me up with came out the first time and fixed the blowing in my bedroom. He did not, however, fix the cooling of the air. Somebody else from the same company was sent out and he said the AC was fine on Freon, but it was just too hot outside and more time was just needed. But that wasn’t accurate. I waited for about two weeks and the AC still wasn’t working right.

We’ve been having some plumbing issues and leaks that drip in the basement, and we were smelling kinda mildewy smells. So, we needed to call somebody and find out where these smells were coming from because water was getting on something and it didn’t smell good. I filed a claim online to American Home Shield and I kinda got a little confused because it didn’t have some of the options listed that I was looking for. I didn’t really know if it were pipe leaks and there was no way for me to request for a diagnosis because I didn’t know what was wrong. The plumber’s office called and said that they couldn’t do work on things that they didn’t have a work order for. I didn’t know how to submit a work order for a diagnosis. There wasn’t an option for that.

The downstairs AC went out. The first contractor came out two or three times. They didn't know what they were doing so we called American Home Shield and asked for someone to come out and they fixed it on the first try. It happened on a Friday and somebody didn’t come out ‘til Monday. The contractor came on time, but it wasn’t a good company. The guy didn’t even explain what was going on. He just told us what he did. The first time, my wife was here and she said he just basically went out there and did what he was supposed to do, and then he came back with no reports. He gave us the invoice and then left. Most people would give you a breakdown. Like the last guy that came out, he was like, “Yeah, this is going on. This is what you got. Blah, blah, blah.”

Every time and everybody American Home Shield has sent out has been great. I called and spoke to a representative, and they immediately got me connected with Air Max. Air Max has been out several times, but the AC still leaked. They came out again and hopefully this time it's fixed.

I called in my dryer claim to American Home Shield. Sears, the contractor, was great. I had to wait for a while more than I would have loved to, but they got the unit fixed. They came in, they did what they needed to do and explained to me what was wrong.

My house wasn't cooling one time so I submitted a claim to American Home Shield. Their online portal was good and user-friendly. Using it was easy and I got on top of submitting what was wrong. I submitted payment and they sent me an email saying that I should expect Rapp's Heating and AC to call within 24 hours. Rapp's called within the next few hours and the tech who was sent was perfect. He told me what to expect and what he was doing before he did anything. Overall, I had an excellent experience with AHS.

Our air conditioning has broken a number of times, and in the past it was broken for as long as two weeks. American Home Shield kept sending us technicians who were not trained for what we had, but it was fixed last time. When I submitted the recent claim, I wanted to request that particular technician who fixed it, but there was no way to do that. I was very frustrated that I had to submit the claim and then call the next day to get them to send this person. It would be smart for AHS to have a comment box when you submit a claim in case there was a terribly vital information you need to communicate. Nevertheless, they sent him out and he was able to fix the motor in the main air conditioning unit. This technician was quick, he clearly knew what he was doing, and he got the job done. This most recent experience was so good.

Filing a claim with American Home Shield online was very easy. I submitted it on Monday, and then the contractor came out Friday. They explained everything very well. The air conditioner is now working fine.

My recent claim with Cote's Mechanical went very well. The tech was very personable. They were on time and they took care of the problem. I had called it in at American Home Shield and their reps were fine.

I had some plumbing issues in the house related to the hot water heater. A plumber was there and diagnosed it. He said that I needed to get it fixed, so I called American Home Shield. Then, the tech came out, looked at it, and concurred. It turned out that some big bladder that was in a tank on top of the water heater exploded and he fixed it. He was very prompt, very punctual, and professional. He was about his business and knew what he was doing. Then we shook hands, he gave me the receipt and he took off. The repair took about two hours and the heater has been doing very well since then.