American Home Shield Reviews

Paid $200 in service fee for two plumbing calls clearly covered in my contract. Their contractor refused service. Had to pay $629 externally to pay it. Company won't refund the charges. Bad customer service experience overall as their service department could not contact their contractor for two weeks, and I'm sure not even then. Their service department does not take emails, so there is no chain of records. Only phone calls that have no accountability or records. Working with them through these review sites to get some attention. Highly recommend to stay away from this company because they won't be there with you in your time of need, and their service department is apparently full of folks who are trained to make false promises but not deliver.

The contractor did fix the problem for my AC unit that was not working properly. There was a sound when we turned the AC on. We went downstairs and couldn't find what was going on with it but there was definitely some weird sound. I made a claim and this guy came to my house and told me that one of the assembly attached to the AC unit inside my house was somewhat loose. He made it tighter and also adjusted the assembly. Now, it does not make the sound anymore. With American Home Shield, I like that I have someone to call instead of searching for reliable handyman all the time.

I submitted a claim with Home Shield on my phone, online, for a pipe leak. And then, when the tech came, he went straight to the problem and fixed it the same day. I like Home Shield. I'm glad I still have them.

My dryer was acting weird, making funny noises, and it wasn't working properly. The contractor responded the next day and fixed it quickly and very professionally. He had a piece of what was needed and changed it immediately. So, it was a great service and it was awesome. I did another claim with American Home Shield a week before that one for my water heater. It hasn't been solved yet. The provider hasn’t come yet to fix it and it's been two weeks. It is crazy without water. The first time, they were saying that something was missing in the schedule. So, they missed the appointment. They rescheduled me for a couple of days later. The technician came, verified what was needed and what was the problem. They are scheduled to repair tomorrow so hopefully, they come. AHS have been so helpful and so far, it’s been more than great.

I had a dryer that needed to be repaired. American Home Shield set up the guy to come out, and he came and fix it. It was fine. In this instance, they did a fine job.

My problem started with some plugs on my fan that were bad. Then one thing led to another. I called American Home Shield and said I have some electrical issues. The fan is working nicely after the service. But the tech put in some new outlets and they're real stiff and hard to get things in them. It's not his fault that the outlets are stiff. He said they make them differently now. But I'm very happy with everything. Everything was fine with American Home Shield. They were fabulous.

My cousin in Texas got American Home Shield five years ago and later on, he told me about it and I got it. Then, I told all of my kids about it and they got it. I also told my sister about it and I got it for her. I tell everybody I know that they need American Home Shield just like having life insurance. I call in to submit a claim and it's easy to do. Their customer service is great and their techs are professional. The one that came out and put my air condition in last year was so helpful and I got more than I asked for. He explained everything really well. Then the tech from Precision Service Company was really good too. And the AC has been running well since the service.

I filed an appliance claim with Home Shield on my phone and Lubbock came out. I had another claim before this and it was taken care of. A warranty is a big deal. It's $49 a month and it covers everything.

American Home Shield is pretty good. But people should read the coverage, especially the fine print, because there would be some things that we'd think would be covered sometimes but they were not. People should know what they were paying for. The claim submission was great. I had to add something in it. Although I wasn't able to change it online like I thought I would be able to, I was able to call the customer service and they added it to it. Then, Dustin from J & K Plumbing came out and took care of it. I need to call him again 'cause now, the line on my other AC unit needs to be blown out too. If American Home Shield could make an app that was easy to use, that would be really cool.

The technician from Paul's Unique Services came out for the washer and everything went fine. He explained to me in detail what he was looking for and what he was checking. Then, he told me what he had established about. With the washer not draining, the board had went out on it. He put it in as unrepairable so I'm waiting on American Home Shield. They’ve given me my options and I also went on to try to look and purchase myself. It was still gonna be around about the same time that they could get it so, I'm gonna wait until they do the purchase and send it out and do the installation. Everything's good with AHS and I'm satisfied.

Our air conditioning was not working. The claim was handled very well. The contractors that came were very responsive. They showed up the next day and tried to fix it. They realized they needed a piece, so they did a workaround. Then they came back a day later, but they stayed in communication the whole time. We've had American Home Shield for quite some time. This is the second home we've had it on and I've got nothing but good service from them and from their providers throughout the years. I live in a small enough area that we tend to get the same contractors a lot, which is good. It's been a good experience with American Home Shield. We've been satisfied every single time we've had a claim. I would recommend them to any of my friends and have actually.

The air conditioning unit was cycling on and off. I’m usually at a computer all day long so I just logged right in to submit a claim. Once you log in, it was right there. The issue was it didn't give you the alternative, like a memo or note, because we had two things. When it asked questions, I didn't know which box to check because two applied. And it only gave me the option to check one. It should have a note box where if you wanted to say something because I wasn't sure which one would be the right answer there.

My dryer wasn't working. I submitted a claim online to American Home Shield. The contractor ordered a part which didn't work so they had to order another one. It was three weeks until I got a second part in. Other than that, the techs who were sent were great and now, my dryer is working fine.

Submitting a claim to American Home Shield has been very simple. I had a leak in my refrigerator and their contractor 1st Choice Appliance Repair handled my issue perfectly. Things have been easy going with AHS.

The drip pan for the inside unit was rusted through and it was dripping water. I had a bucket collecting water, but I'd have to empty the bucket every so often. I called American Home Shield to submit a claim. The unit's a Trane, so we got the Trane part number, and Comfort First Heating and Cooling went ahead and they purchased the part. It's plastic now so it's not gonna rust. It took them a little bit to install it because of difficulty of the older unit. They had to drill out some rivets. The team did a really good job. It was just painstaking on them. But all in all, they got it done, everything's running great, and it was a great team to have.

I love American Home Shield. I used to be a realtor and I always recommend my customers to get them. Even if it is a new house, you just never know. When our air conditioning stopped working, PlumbRUs got totally inside there and made it work. They were nice guys. In fact, I had them do some more work afterwards. I was happy enough with them. I did the claim in the automated thing. I tried to connect to a customer service rep at first but I got hung up on. The disappointment for me was I couldn't find out when they would come. It was a Sunday when my air conditioning went out and I couldn't get an answer. That's why I wanted to talk to somebody in person ‘cause I was hoping to get an answer that way. But that didn't work out very well.

There was something going on with our lights as they were flickering. Our power kept going out in very limited sections of the house, like one room or two different rooms. I was afraid that there was a short in the house. I called American Home Shield and Pajak Electrical Services was assigned to us. Pajak came very highly recommended. And even before I realized I could call American Home Shield for that, it was one of those deals where I started inquiring locally about electricians. I was gonna call Pajak but I realized that my American Home Shield covered that.

I purchased a home in August and American Home Shield was transferred over to me. So far, everything has been fine and I plan on keeping AHS. It's simple to do the claim and I haven't had any issues with anything. The AC stopped getting cold all of a sudden and I did a request. The contractor handled it as good as they could based on the situation with COVID and parts not being available. The AC is up and running again.

The AC would not push out cool air and then it just stopped working. Ethan came and fixed the problem within 15 minutes. He was great and he was very polite. Submitting the request was extremely easy as well and then I had to call American Home Shield to follow up on one of my requests because I was playing phone tag with the technician to get him out. I called American Home Shield and they put me on hold, got him on the phone and had him out that day. They were wonderful.

City First Electric came out for an issue with some of the outlets and the switches in a part of my house. Submitting the claim was really easy. The website was user-friendly and straightforward. I got on there and I was able to accomplish what I was trying to. American Home Shield got me in contact with the contractor and the contractor reached out. We scheduled an appointment then they came out on the appointment. They were able to find the issue and made the repair. It went pretty seamlessly for me. The technician that came out was very professional and we're very satisfied. American Home Shield was very efficient for me. I saved some out-of-pocket expenses because I have them. I paid my deductible and they had the technician come out to make the repair so it went well for me.

When the air conditioner was turning off, it was making this loud grinding noise. My wife called in the claim and AHS set it up and everything went really smooth. The guy came out here and looked at everything. But everything looked good. He told me it was nothing that we needed to worry about right now. He was super professional. He stopped to ask me if I had any questions and he was able to explain everything that I did have questions on. He was able to explain everything outside and on the side of the house more to where I could understand it.

I was originally gonna call American Home Shield because I had some questions. I had two things at the same time so I was gonna try to do them at once and I didn't know if I could have two open cases. I needed to get those done and I had a vacation plan. So, it was ideal to make sure I was here for the service people to come. But that question answered itself when I filed everything online. It was super smooth and easy. Both companies called me back that same day to schedule an appointment.

The technician from Phil’s Good A/C & Heating came out and he was professional. He repaired the existing unit and it's running okay now. However, when I called in, I had to wait four to five days before he came. After he came, then I had to wait about three or something more days before the part came.

The guy was coming to do a heating unit check to make sure everything was working properly 'cause we're getting ready to go into the cold. He went up into the unit, checked everything, made sure everything was okay and gave us a good report. We just need to change the filter on our part. I was also having a problem with my refrigerator and water was leaking from the ice machine. The contractor came in and fixed it. I haven't had any problems with it since.

Our first claim with Home Shield was for an electrical problem and the submission was pretty straightforward. Also, the guy from One Way Electrical who came out got here in a timely manner and was super nice.

There was a company that used to come to my home to check out the heating system and they told me at that time that they work with American Home Shield, so I got the warranty. Their website is always good. With my previous request, as soon as I submitted it online, I got a call from Gaithersburg Plumbing that they have gotten the order and somebody was gonna be coming. They came and explained the issue with the connection between the washer and the pipe connected with the washer and it was good interaction. However, they told me they were not able to fix it because it wasn't one that is covered, so I’m not satisfied with that.

We had a plumbing claim with AHS where City Plumbing came out and it went perfectly. They did everything we needed them to do and the tech came out in a matter of days. He checked everything out for us and explained everything he was looking at. All in all, our experience with AHS has been pretty good and the warranty works the way it's supposed to. We call, they send technicians, and the issue gets fixed.

The bathtub faucet handle was broken. I went online to file the claim and the website was informative. American Home Shield told me when the contractor would be coming out. My wife was at home when Sancho Services came and they did the job. Everything’s okay now. I just started with this home warranty and so far, so good. We'll see.

I filed a claim with Home Shield for the microwave, the dishwasher, and the stove. It was pretty easy. I did it online using the app and the whole process online is dummy-proof. I really like it. Then I got a call from the technician and he told me when he was coming. He did and we needed parts. The whole process was fast and easy. The dishwasher and the stove are functioning well. The microwave is still having some issues and he's gonna finish fixing it, hopefully, tomorrow. Other than that, everything else is fine. He texts me when he's coming.

My recent experience with American Home Shield has been a little tumultuous. I had made a claim for my washer, my dishwasher and my exhaust fan on my oven range to be looked at. Initially, the person that they sent out must have had issues with dogs because they walked in and walked right out. They said that my house was not clean enough for them even though I made their dispatcher aware that we are in the middle of listing our house for sale and we have contractors in and out.

Our garage door stopped working. I went online, submitted the claim to American Home Shield, and then they got me someone out. It was super easy. The tech from Flash Garage Door gave us two options. He said, "I'm gonna have to open it up to figure out what's going on and see. You can either just go ahead and opt for the upgrade and then it'll be 375 or we can open it up and see what happens but I can't go back and do the upgrade." We just did the upgrade. He was done really fast.

My parents had American Home Shield and they told me to get it when I get my own house. A couple of years into living at our old house, I signed up with the home warranty and I stuck with it. We've also had the warranty at this house for probably two years. American Home Shield is not perfect but it's good enough. I would recommend it, especially if somebody has appliances that are out of warranty and if people don’t have a lot of money to spend on repairs. It's nice knowing that it's a flat fee when a tech is coming out to do something. It keeps the uncertainty down.

My garbage disposal was giving me problems but the contractor who came out was great. He analyzed the problem. I knew that the garbage disposal was bad. I picked up a second one, and he replaced it for me. It has been working great since. American Home Shield has worked the way it’s supposed to work. I was very pleased.

There was a leak on our old water heater caused by the rust. Our water heater needed to be replaced. I filed a claim online and Peak Home Performance came out. The contractors were very good. We've had bad experiences with American Home Shield in the past, but we have more good experiences. That's why we're still with them. Everything isn't always perfect.

One of the problems with American Home Shield is not so much making a claim but getting someone out there in a timely manner. Where I live in Lake Havasu, Arizona, it's really hot. You kinda need like almost same day service 'cause you have no way of keeping your home cool and it's absolutely miserable when your AC breaks. I made my claim on Friday and the contractor wasn't able to come out till Monday. Luckily, I was able to get it working by fudging around with it. I got it running and I just left the fan on it. The problem was the fan was having trouble coming on.

It has been fairly easy calling in claims to American Home Shield. Some of their reps have an accent and I have a hard time understanding them. Still, their reps and I eventually work things out and get the job done. The tech who came for AHS from Empire Heating and Cooling was very helpful. He explained what was going on to me. He went up to my AC and didn't see any issue. It wasn't wet and he just told me to keep an eye on it. He did a little test on it and saw that it was draining like it was supposed to drain. Things have been fine so far since then. With my claim for my oven, the tech wasn't able to find the part needed but American Home Shield was. I received the parts and now I have to wait a while for their contractor to come out and put those parts in. I'm still waiting for a part for my washing machine claim as well.

The technician came to fix the microwave 'cause it wasn't working. He fixed a part and I thought, "Hey, it's gonna work." However, when I tried to make my baked potato, I put the microwave on reheat and it gave me an F4. The technician didn't realize the F4 'cause when he put the microwave off, it was working and we didn't push the reheater. When the technician came back, he said he couldn't fix it 'cause it was an F4. He was gonna talk to his manager and then he said the manager was gonna call me. The manager never called, so I called back and asked what was going on. They were waiting for American Home Shield to give them authority to order a part.

I submitted a claim for my AC. The contractors that AHS sent were nice, on time and were very professional. They repaired it. They had to order a part and come back. I was very pleased with American Home Shield. Everything went smoothly. They did what they were supposed to.

I submitted a claim to American Home Shield for the washer and then, I got an email back. It was a confirmation when the contractor would be out and I set up a date. The technician came out and reviewed the problem. He ordered the parts and when the parts came in, I got an email saying that they would be out again to put the part in. The second technician came and he reviewed a few other things because it was smelling burnt. But it was clogged in another place. It was still throwing water out so he did fix the problem completely to where there was no water. It was a good service and a fast response. I’ve had AHS before, which was why I got it again.

I had someone come out to check on my furnace so that I could turn it on, and he must’ve bumped something that shut down my water heater. The guy from Allstate Plumbing came out and restarted it, and it's been fine ever since. I like the fact that when I need something, American Home Shield calls their people and they come. I just moved into my condo, and I had a house before that. I would oftentimes set something up with a plumber or a house person, and they wouldn't show up. So, I do enjoy that I have that insurance behind me because they come. They're always pleasant, and they always do their job. Doing claims is pretty easy. I just go on to my account and say, “I need this done. This is not working,” and within 24 hours, they're back giving me a name. I'm very satisfied. They've been really good to me.

My garage door opener sensor was reacting too much. I called in a claim to American Home Shield and the contractor they sent was excellent. He saw what the problem was in less than 50 minutes. He also did more service such as spraying, oiling and applying WD40. A sensor had to be pushed a little bit as it had gotten bumped out of line. He then showed me the areas to look out for and be careful of.

We're now on our second year with American Home Shield in this house, and I had it for two years on my previous house as well. One experience I had when I had it in my other house was the background one of the technicians that was sent was not very clean. When I was talking to the technician, he said some things which made me uncomfortable. That technician also came to our place four times and he wasn't able to fix the problem.

I was on Home Shield for three years then went off for a year or two. We reinitiated again a while ago. It’s been off and on for six years. They have a very simple claim process. The only thing that can sometimes be a little difficult is if there's a follow up that needs to be completed. Sometimes it gets lost in the orders. And it it's not necessarily with Home Shield but the providers too. Home Shield is pretty good at following up with additional services needed. I had a leak presenting from my washing machine and I was unsure where it was coming from. Sears came out, assessed it, and found the leak. They ordered a part and had it replaced within a week. They did it quickly too. No concerns have occurred since.

I made a claim when my AC wasn't blowing the whole house and they sent out Myers Comfort. The AC is still not blowing the other part of the house completely fully and efficiently. It's still not doing 100% in the master bedroom to the bathroom. I can tell how cool it is on one side versus in my bedroom and my bathroom. But the tech said the AC was working properly. He said he would give some kind of callback out if the AC was still not gonna be blowing out the whole house. He’s thinking it's because the air filter was dirty. He showed me how to change the air filter and I didn't know where that was at. It was dirty.

We've been with Home Shield for 20-something years and my whole family belongs to them, so we're all very happy with them. They're very efficient, receptive, professional, and timely with responses when there's a problem. We can contact and speak to someone. Recently, we had a claim for the plumbing and the contractor that came out was great.

The washer was making loud, thumping sounds when in the spin cycle and it was coming up with failure codes. I went online and submitted a claim with AHS through the app. The app is awesome. Whenever I can't get through on the phone, the app works really well because AHS contacts me right away after that. Pinnacle Appliance Repair came out and they were awesome. They had to order parts so they had to come back. The only thing was that I didn't get a call back right away. I sent a text and they said the parts were in. They asked if they could come that day and they did.

American Home Shield is okay. I've heard so many horror stories. I was on the defense when I have to have a claim. It's like, "Oh, God. Am I gonna fight like everyone else? Are they gonna be decent and pay my bills like I need?" I had the air conditioner for my side and the furnace and the air conditioner for the tenant’s side done. It first started with my tenants being out of air conditioning. That took a while, but they said it was because they couldn't get the part. They then repaired that air conditioner. I was beginning to wonder if American Home Shield was ever gonna take care of it or not or if I have a fight on my hands, but they did all right with that. The problem on that one was it was two weeks before they could even get a new machine in here.

The AC unit itself was not cooling and I initiated my claim through American Home Shield. I used their mobile tool and it was simple. It's linked directly to my phone so I am able to go in the application and submit my claim using their dropdown menus, and I'm able to submit my claim 24 hours a day. They assign a technician or a company to me and normally, that technician calls during the next business day. An initial company was dispatched but there was no resolution with that company. We went about 60 days with no work being done on the machine. I brought it to the attention of AHS and they immediately rectified it and got someone else out here. I got a second opinion from AC Plus. They came out and assessed the unit and was able to get me the parts that I needed for the unit and fixed it within a two-week timespan. I was extremely impressed that they handled the AC issue right away.

I filed a claim because our boiler system quit working. It took about 10 days to get somebody out to our house and the closest contractor is two and a half hours away from where we live. When the contractor called me, I explained what was going on. They had told us they wouldn't even come look at our boiler system. We got a chimney sweep out and had the chimney completely inspected. They said that they would need everything in writing showing that it was inspected.

I had just moved into the house a few days before I made a claim to AHS. The owner of the home didn't fix the breaker. So that was why I had to have someone come out and replace it. The contractor was efficient. He took care of that and also made sure that the breaker that wasn't working, actually worked at that point. It was the washer and the dryer that wouldn't allow me to be able to use it since it was broken. So he plugged everything up to make sure it was working before he left. He was quick about it when he came in. Submitting the claim with AHS was a smooth process. American Home Shield was pretty on top of it.

When you purchase a house, if you're smart, you would have the seller purchase a home warranty for you for a year. Generally, they end up buying Home Shield, so they are the well-known brand. The only thing I had going on in September was a garbage disposal repair. It was pretty easy to contact Home Shield. The guys that they sent out did a good job. They fixed the garbage disposal. Everything's working fine now. It was what was expected of Home Shield and the contractor came and did what I expected them to do.

I recently had a claim for my HVAC system. I filed it online and the scheduling was done promptly after the claim was submitted. The contractor arrived promptly, had his PPE on, entered the home very professionally, immediately performed the work required, debriefed me after the work, and followed up with the appropriate documentation supporting the work.

I had a leak in the guest bathroom in my house. The guy from Cascade Plumbing that came out was terrific. He was so nice. He listened to me and he didn't dismiss anything that I was telling him. So it was a terrific experience. I have about four policies with American Home Shield. Submitting a claim to them is kind of brainless. Once I call them, I get a response from the contractor in less than a day. Then we schedule from there depending on my schedule and they come out. The most important thing that people should understand is that there's still a fee involved during the visit and they need to pay that upfront. Also, they need to make sure that what they want covered is on the policy. Overall, I like American Home Shield a lot. I use them and I just keep renewing with them.

We thought that our sump pump wasn't working and the tech walked me through how it works. It wasn’t turning on and he explained that it wasn’t broken. He told us how we could fix it ourselves to make sure next time that it's working. He also explained the equipment to me. We had other claims with American Home Shield. We've had a couple other people come out once for our dishwasher and once for our heating. With the dishwasher, the dishwasher guy said that was a plumbing issue and the plumber said it was a dishwasher issue. So, that thing never got resolved. There's water that sits in the bottom of the machine. When the plumbing guy came, it fixed it but then it comes back. But it’s fine. We've been happy with the service with AHS.

We were very satisfied with American Home Shield. We normally call in our claims to them and recently, they sent out Grady's Air Conditioning and Heating Services. The technician was very professional and very personable. It was like he was trying to make sure everybody felt comfortable and he had his mask on as well the whole time. He explained everything that he was going to do or have to do and the areas that he would have to go in. He was very helpful and we liked the service. Since then, the AC has been running great.

We couldn't get to start the dishwasher and when we submitted a claim with AHS, it was pretty easy. A tech came out and it turned out that one of the wires got unplugged. He figured that out really quickly then he plugged it back in. After that, he came out again because a part was missing at the bottom and he put it on there. I would highly recommend this warranty service. I didn't know anything about any of this when we first started but they’re very helpful.

American Home Shield has been very supportive every time I called them. But making a claim with them is a little different now with the pandemic. You get all the electronics and you don't speak to a person. I made a claim because I had a problem with my garage door opener. I worked through the claim process and it was fairly easy to get to where I needed to get to. A contractor came out and did a very great job servicing it. He was very courteous and very knowledgeable of what he had to do. The garage door has been working well since then. On the whole, I had a pretty good experience with calling in and getting my service completed.

We're brand new with American Home Shield. It was the least expensive, and the first thing we've ever done with them is to have our pool issue looked at. I did the service request on the internet, and then Pure Pool Service came out. My son-in-law handled that situation, and as far as I know, it went fine.

I called American Home Shield on Saturday and the plumbing company was out by Monday so that was super quick. I didn't have to wait very long in a queue on Saturday. The claim went as smooth as glass and I didn't have any problem. But I am having a lot of trouble getting through with American Home Shield regarding one of my client's properties.

Our sink upstairs keeps clogging up. The contractor came out here to see what the problem was and he did a very good job but it needed more work than what he could do. American Home Shield called back and they asked if I wanted to go ahead and proceed. I declined because they would have to rip up the wall. I also had a claim for a drippy faucet in the kitchen and that one was completely done. My experience with AHS has been very professional so far.

We had a spring on the dishwasher that was broken and Appliance Express came out. They got here when they said they were gonna be here and did what they said they were gonna do. The experience was very good. Submitting a claim to American Home Shield is a little bit difficult at times. I'm from the old school so I like to call and talk to someone. If you go on their website and report the claim, it does work faster but you don't get to talk to anybody. I've been with AHS for several years now and I've had quite a few claims. Most of the time, it's been good. I wish though it was easier to talk to a representative when you call in. You have to go through an automated process and all that stuff, and that part’s not good.

It's easier to submit a claim online. On the telephone, it's a long period waiting for a customer service rep. We had a claim about the igniter on the oven that wasn't working. AAA Appliance and Heating came out. The technician was professional, pleasant, and courteous. He fixed the existing unit. The repair was two parts. The second part was a knob and I thought they were going to mail i, but the technician came out and gave me the knob to door. I was impressed with that.

Our air conditioner would not shut off. The guy from Mister Freeze came out, diagnosed the problem, fix it and was gone in about 20 minutes. He was very polite and courteous, and seemed to be really knowledgeable of the problem. The only thing that was a little problem was that he didn't speak English really well. We had a little bit of trouble understanding him, but that wasn't his fault. I did the claim to American Home Shield online. The website was fine.

With our claim on our other home in Corpus, it was a nightmare. I had to make so many phone calls to American Home Shield and I had to jump over different representatives to finally get to the top. It was just bad. We were without an AC for two months and it was hot. Nobody wanted to help and nobody wanted to do anything. It was more of those written responses that they're trained to learn from rather than address the situation. And every time they would give a person to try to talk to, there was just no communication. It was awful. It wasn't until corporate got involved that we started seeing some things.

We've used American Home Shield twice for two different issues and we have not had any issues with them. They're reasonably priced and the web portal is easy to access. We did a claim when the front panel stopped working on our dishwasher. A serviceperson came out about a couple days later, diagnosed the issue and ordered the part. About a week after, the part came in. He came back and replaced it. He was professional.

I've dealt with other warranty companies and Home Shield is one of the good ones. I had a horrible experience with a warranty I had. They kept going back and denying a claim. I went to Home Shield specifically because in their claim, they said normal wear and tear, even if there's rust or something like that. Also, being able to submit claims is easily done online and I get an answer right away. With other companies, I never even know if it went through but with Home Shield, it's very clear that it went through. I get some sort of communication and they assign someone pretty quickly. I like that. I had a plumbing issue recently. My sink was stopped up and Neely Brothers Construction and Plumbing came out. The only thing was it took a few days for them to get here but once they got here, they resolved it right away.

The AC motor was heating and I called American Home Shield. Somebody texted me a time that the contractor was gonna come out. The technician fixed it and now, it’s working fine. I also did a claim with the electrical. All the outlets were falling out of the wall when we moved in. So, the guy put them all back in for us. The fuse box cover wasn’t on so he put the fuse box cover on for us too. There was a breaker as well that was messed up and he fixed that. Thank God I have a home warranty.

I’m a real estate agent and I bought this AHS because I usually buy it for my clients, but I don't really know what it is so I've been using it as an experience and see what it's all about. First of all, it takes me two to three hours on the phone to reach one of their people to schedule and that’s been all the way straight through up until this week. I had a two hour 40-minute wait and I have to work. Then the vendors that they're picking are subpar. They're horrible. It’s taken me two and three vendors to get a decent one.

In the five years I've had the home warranty, they've been super beneficial although they are a hit or miss. Sometimes it take a long time for my issues to be fixed. But I like the fact that, at least, they listened to my claim and they were able to be responsive in terms of getting me assigned to a contractor and following through with the contractor to ensure that my job was done. Also, they were able to get some items replaced in my home such as my hot water heater, which is a major cost. They were also able to get some folks that were efficient to fix my HVAC.

The moment I turned on the hot water in the bathtub, it caused it to be like a waterfall in the basement. It was a leaky faucet and when I would fill the tub up to take a bath, it would flood out the bottom of the tub. I talked to AHS and their reps were friendly, knowledgeable, and courteous. I was so grateful to even have a home warranty that was going to be taking care of my issue and I can't even describe how excited that made me when they said that they'd send someone out. Then I got a text and an email about my claim. It's a very simple app to use on my phone, so the process was easy.

The fridge door went out of balance and needed to be adjusted and fixed. Sears came out within four days and they fixed the issue. They were very good and everything's working. I've had American Home Shield for more than 15 years and I like them very much. The claims process online is very easy but it doesn't take all the information. You just submit the request and then a rep has to call you back with everything else and schedule it. It would have been really good if it can be done end-to-end and the necessary information provided so you don't have to get separate calls. Other than that, I like the service. But I'm switching this year to another provider because they increased prices substantially over the last three years. I'm going with Choice because they have better prices.

For the dryer fixing, the technicians came from Sears. It was the partner in that area. The first time when they came, they replaced immediately. But the second person didn't have the part, so he needed to go to the shop again and come back in the evening. It took a longer time, but that's fine. They didn't have the part easily. There were two issues. The first one, they fixed. Then again, after two weeks, the issue came back. Then the second time, it was fixed. The thermostat, which was causing the issue, was what they replaced. Now it is fine. Home Shield is good.

I had an issue with my air conditioner. I called up American Home Shield and they took care of everything for me, including the scheduling. Things have been working well since then. I'm quite happy with AHS.

The thermostat on the wall needed batteries. I'm smart enough to know to change the filter and make sure the filter is in place, but the batteries slipped my mind. So the contractor came out and the batteries was all it was. The guy diagnosed it well. I have great experiences with American Home Shield. I'm not a real techie person. I'm not always at my computer where I can go online and place my order, which is very easy to do. Sometimes I'm on the road and I know something's wrong at the house, and I'm trying to call and they're kinda hard to reach sometimes during business hours. But they're open 24/7. Their 800 numbers are sometimes kinda tough. But they make it really easy online and if you call after 5 o'clock, generally you have zero problems getting through to them. I have the best luck with American Home Shield and so do my customers.

Hopwood Electric came out for an electrical issue. The service guy was very personable and he went over everything and tried to tell me everything. I was in the process trying to find my contract, which I couldn't find, but he was explaining to me everything that he was doing. He had a face mask on, too. He was pretty quick and very knowledgeable.

We sent a claim to AHS and they sent out Exit Garage Doors. However, the techs couldn't get into my garage and they couldn't do anything. When we got into our garage, we discovered that the problem had nothing to do with the door. We had a huge power failure. A week and a half later, we noticed that power was out in our garage. We called out American Home Shield for an electrician and they sent City First Electric. The tech from there did a marvelous job. It took him a while but he found the circuit breaker that had been tripped. Once we flipped that, we've had power since. I like that AHS generally works. I've never had them come out and not be able to fix a problem unless it isn't within their specialty. This warranty is worth it.

Nice Guy Appliance Repair showed up when they were supposed to and they didn’t give me a stupid six-hour window. They're a good subcontractor to have. The technician came on time and did what he needed to do. He was very professional and he gave us some good instructions on what the follow-up was. If we had any problems, he left his contact information. I couldn't have been more pleased. There were two visits when the dishwasher broke and we had the first initial consultation, and then the motor had to be replaced. That was all done within a matter of a week and a half, so I'm very pleased.

My husband went to open the garage door, it opened fine. But when he went to shut it, it would not shut at all. We detached the door, reattached it, nothing would work. So we went ahead and put the claim in with AHS. The vendors came out. They discovered that some of the wires were disconnected on the side. It was fantastic. They were super helpful.

I've always liked American Home Shield's service. This is my second home that I've kept the service on. I'm three years into it after having my home. Submitting a claim is okay. It's easy if I can get online and submit the claim. Half the time, that's not an option, so I call it in. But I've never had a problem with submitting a claim.

I have used the service where I had to get my air conditioning fan and washing machine fixed, and in both time, I had no problems. Submitting claims with Home Shield online makes everything very quick and easy. Air Pro was professional and helpful. They did my claim very quickly. Everything was good.

We did a claim for a stopped-up drain and then I had something out in the email that said I would be contacted by SDL within 24 hours and that they would set up an appointment. The tech came in and the sink was repaired. I could use our sink.

Our AC wasn't cooling. The fan on our outside unit wasn't going on. I let American Home Shield know about the issue through my mobile app. Then I was told the first time that it was supposed to be within 24 hours. I waited for 24 hours but nobody called me. I called back again and they gave me the name of the contractor. I called the contractor and they said that we were out of their area and he wouldn't be able to make it since it was too far. So I called AHS back and told them about the previous time when we were low on Freon and we had was Mavec. So then they called the tech and he came right out. He did a very good job and was very efficient. Also, both times that he has been out here has been within two or three hours. Everything has been working very well since. It was 85 degrees and then the next day, it was 90. So this repair was wonderful. Overall, I like American Home Shield because I've never had to really wait for anything.

American Home Shield is something good but nowadays, without a refrigerator, it’s hard to live a good life. My refrigerator stopped working and American Home Shield sent me a technician who showed me the compressor problem. One week later, I had another technician from another company. He checked everything and said the same thing. The second technician said the compressor is not working so he has to order. It was last Monday but I haven't heard anything from him. We're without a refrigerator for almost three weeks now. We've thrown away many things from the freezer. I don't understand why two contractors should have to come here and they said it's the same problem. It's a long time for me.

American Home Shield sent out a plumber. The guy was very nice. I really liked him. He walked me through, we laughed and I even helped him get the water out the sink because my kitchen sink was stopped. He told me that he was gonna drill down so many feet because his snake only went so far. But he said it's still running slow. He checked all of whatever there is to check.

The AC quit working and American Home Shield got somebody out here the very same day. The guy from Excellence Air was out a couple of hours after I called and it was all good. I was very happy with who I talked to at American Home Shield and how fast they got back to me. We have an inground pool and Jacuzzi and AHS doesn't cover that. But everything else is covered.

I have two homes with American Home Shield and I've had good experiences so far. They are fair. I didn't have any problems submitting my recent claim for my kitchen sink. The guy who came was very respectful. He installed a brand new faucet. When my husband saw the faucet though, he said that it wasn't supposed to hang the way it was hanging. It was supposed to retract back. I will call AHS to see if they can send the tech back out but still, the tech did a great job.

I had an angle stop that needed to be replaced. The contractor was a very nice guy and I had no problem with the work. He had to order parts and I was without water in the kitchen for two weeks. I’m just upset that I couldn’t get American Home Shield on the phone. It was at 11 or 12 o'clock on a Saturday night. It wasn’t during peak hours and I still couldn’t get anybody on the phone. I stayed on the phone for two hours and no one had ever picked up. So, I had to go to the online service which I didn’t appreciate at all. Also, I probably will be giving them a call any day now because they keep going up. I might not be able to afford them anymore so I might be canceling my contract altogether. It's not because of the service, it's ‘cause of the financial situation.

I went online and told American Home Shield that my dryer was broke. Somebody contacted me that same day. The tech who came was really good. He ordered the parts right away and they were within a reasonable time. Since the repair, the dryer has been fine. It's always been a good experience with American Home Shield.

Our refrigerator temperature was not regulated correctly. Submitting that claim was very easy. The technician that Home Shield sent out called before coming and I told him what was going on. He was very knowledgeable. He said that he knew exactly what part we needed and he got the part, showed up and fixed it. He was in and out in 20 minutes. The refrigerator has been much better.

We had a claim to American Home Shield for an oven range. It's unrepairable and they're replacing it. The claims process was good. I did it online. The contractor came here to do the inspection. They were very professional. Everything has been great. American Home Shield has great customer service, too.

The faucet leaked in the bathroom at the hallway and caused water to come down into our kitchen. I called American Home Shield to file the claim. It was a little frustrating because after I told the representative what happened, immediately, she said that it was not their issue. American Home Shield isn't responsible for when the plumbers had secondary damages.

When we were buying a house, we were told to pick something because we told the sellers that we wanted a home warranty before we closed on the house. We did our research and AHS came number one. They were high-standard and since other people spoke highly of them, we signed up. So far, I'm loving the services of AHS and we appreciate them because when we moved in, everything in the house started not working. Recently, we had a claim for the microwave and everything went well. The part took a long time but once the tech came, he did everything okay.

It's fairly easy to submit a claim. I do them online but I also support with calling in to make sure that the information is neat. The one claim that we have submitted was for our water heater. The pilot light went out and they got it lit. Not a few weeks later, it started leaking so we had to call them back out and then it had to have some retrofitting. I had concerns about whether or not I needed to pay the deductible twice so I had to deal with the claim verbally as well as online. We were out of more than what we thought would have been but from what I heard from other people that was the case with all of the home warranties.

American Home Shield is very good and I'm very satisfied. They're very reliable. I never have an issue when I have a problem with any of my appliances. The most recent claim was for my dryer and the process was easy. Since the parts were no longer available, I had to purchase a new dryer. I submitted a claim for reimbursement and I had to submit my receipts and warranty for one year.

My experience with Home Shield has been wonderful. I signed up with them in July. They told me it would take a month for the warranty to be active. And then, it was active on August 7th. That was quick. I have submitted claims by phone and online and doing it was very easy. And then, I always get updates when the technician comes out. The technicians also place a call to let me know what time they will be there, and they're always on time. Recently, DMV Pro's tech fixed the issue. It was wonderful. Everything is running well. Home Shield is a great service.

I was with HMS Home Warranty before and I hated them with a burning fuel with fire. They're horrible. Now I have AHS and for my first claim, they sent out MrQuickPick. Submitting the claim was easy and the tech was great. It took him about 45 minutes to change my locks. Then, he linked me with a professional position and I got a gig out of it. So, I’m going to get paid 150. It's like it paid for itself and doubled the price.

The service guy from SD Plumbing Services came out and helped me diagnose the problem really quickly. I felt like a moron because it wasn't really a bad problem. It was just a simple fix. I was washing dishes, and I had the dishwasher and laundry on, and my pressure slowed down in the kitchen faucet where it was dribbling out. That's one of the newer faucets. It turned out it was just a clogged filter. So, it was quick and easy to fix. The guy was very friendly and professional. With today's world, he wore his mask the whole time and even put booties on to come in.

American Home Shield is good. They work fast, and they make sure they get the right people over to do the job, and I like that. It was a quick experience too. It didn’t take a week for them to send somebody over, like the last person I had, so it went well. It was for my garbage disposal and the claims submission process was wonderful.

American Home Shield is a reputable company. The contractors that they've sent out have been good and AHS covered most items. There was a time that I had an issue with my garage and they didn't cover everything. But they still covered a portion of it. A recent claim I had was for the toilet in my daughter's bathroom. At first, I wasn't sure if it was covered but I was able to speak to someone in their customer service department and he was able to help me with it. It went great.

I had an AC issue and submitting a claim to American Home Shield went smoothly. The tech was very professional and friendly. He got the job done in a timely manner. My AC has been working great since then.

When I bought the house, I was given a year with Home Shield as part of the signing agreement and I kept up with it. I'd rather have this than pay for full-on charges. I made a plumbing claim on a Thursday night and the contractor called me on Friday afternoon. I got an appointment that following Monday. It was fairly quick for being over the weekend timeframe. J&M, the contractor, was earlier than expected so it was nice. It fit well with the schedule. Also, the tech was in and out and everything was fixed.

Our ice machine wasn't working and it turned out it was shot. I submitted the claim to American Home Shield and I just had to log in and select what type of system needed servicing. Once it came under appliances and it said refrigerator, it asked which part of the refrigerator. I put it in there and clicked submit. It was simple.

American Home Shield's customer service team is very professional. They get us to the right people. We were having an issue with our pool pump and Parrothead Pools came out. They were on time but they really didn't do anything. When they got here, the pool pump was working. The guy replaced a ring that was leaking but there was nothing else that he said he could do. Come to find out when we had Leslie's Pool come out to replace the sand for us, the pool pump itself was going out so we had to buy a brand new one. It should have been covered under American Home Shield but we didn't wait on them 'cause the whole pool went green. For the first claim, when the contractor came out to do the locks, that was fine. But for the pool pump guy, if American Home Shield had somebody that was more experienced and knew different pool pumps, that would have been more beneficial.

When I was with American Home Shield last year, the air conditioner went out and then the man came and took all of it out. He then said that they'll fix it, but it needed 11 pounds of Freon at $90 a pound. I was disgusted and I was pissed ‘cause I felt like the contractor drained it out. My thing is, at least, it was getting cold. He drained all the stuff out so then I'm stuck with having to buy another air condition ‘cause American Home Shield wasn't gonna buy me one. They told me, “It could be fixed but you have to buy the Freon.” There are a lot of things in the contract that I don't particularly care for, and that's one of them.

We saw that there was water accumulating on the concrete floor inside the utility closet where the water heater, the air conditioner, and the heater are. Smart Choice Heating and Cooling came out and checked it out. They said it was not leaking. It was just from the evaporation process so we would see water collecting and going down the drain on the floor. They were very professional and knowledgeable.

I've gone around Home Shield where it's not even worth it. For instance, when a hot water heater goes out, they wanna bring everything up to code, which I didn't have to. The house was built in ‘91 so it works out to where I'd be paying more money to go through Home Shield than to just have things replaced and have somebody put them in. I’m about to cancel Home Shield because I'm moving and closing on the house.

We called American Home Shield for the sump pump and requested the fix from a local plumbing company. They reached us within 36 hours and then they came to my house and fixed it. We also added a plumbing pipe that was leaking. The customer representative in American Home Shield added it and fixed everything to properly at this moment. They did a pretty good job. I've been satisfied. The plumbing company contacted us and we also called them to make sure what day or time that they were gonna come to my house. They were more proactive in making arrangement compared to the other company that we had when we first request the other plumbing job. With the other company, they reached out to us one or two days later. But this time, they made it earlier time than the last time service. So things are getting better.

I was having a problem with the tub drain and the guy that came out was great. He took care of it. It was pretty simple. AHS is doing a good job. Their contractors are definitely more professional than some of the other warranty companies.

We had a broken spring in our garage door. I was told that, evidently, the title company didn't pay the right amount of money. So first, I had to pay an additional $10. Then I found out that the warranty that they bought didn't include my spring, so I had to pay an additional $50. Then I had to pay another $100 to get my spring fixed. Then when I did call Ward’s Garage Door, I did get them out the next day, but originally I was told it would be Monday, which was not satisfactory when I can't get out of my garage.

Van Allen Plumbing came out because the toilet wouldn't flush. They replaced the guts on the inside of the toilet and replaced a piece at the bottom of the toilet. They were courteous, professional and on time. The repair went well. I was very satisfied. American Home Shield has been very responsive and they send somebody out as soon as they say they would.

The fan motor died on the refrigerator and I made a phone call to American Home Shield. They contacted the company and told me when to expect a call. They also gave me instructions if they didn’t call by a certain time. But the contractor did and set up the appointment. The technician was professional and knew what he was doing. He was very competent and solved the problem right away. I like that AHS was able to accommodate me without having to pay anything extra, once I paid the $100. So that was a nice blessing and that was good.

We had a small leak in our ceiling so American Home Shield sent a plumber out. He cut a hole into the ceiling and diagnosed the problem which was something very stupid that the prior owners neglected. He went up and fixed it but that left a hole in the ceiling. The plumber told me that American Home Shield would cover a 1x1 hole in the ceiling such as the one that he cut in the ceiling so they would send out a second contractor to fix it. That was great because I had no idea they cover that. I thought I was gonna have to go out of pocket to fix the ceiling.

Majestic Custom Heating recently came out for a preseason check. I submitted this claim online and they scheduled it on the same day for the next day, which didn't work for me. So, we rescheduled for the day after that. When the techs came out, they knew what to do and they were very quick and thorough. It was a great experience. Initially, I was kind of expecting a slow response from AHS and I figured I might hear back in a couple days, but it was just instant. The process was really fast, streamlined, and a lot more efficient than I thought it would be.

American Home Shield had a $75 special on the heat service checkup. It came in the email and I signed up ‘cause that was what I wanted. Climate Masters called me and we made a date. Then their guy came out and checked it out. He's great and very helpful. He came out in the fall and charged my AC unit. He’s a very nice person. I was very satisfied with the service. It was quicker than some of the calls have been. It all depends on what service person you get. But Climate Masters was very timely.

AC Rescue came out for the AC unit. It wasn't maintaining the temperature in the house. I have two units. The upstairs was doing fine but the downstairs unit was not doing well. They did say that it was dirty but it was cleaned off. They had done something and got air in my line. Then it wasn't cooling off and it was blowing the breaker. So they had to come out three or four times before they got it resolved. They had to completely evacuate the system, refill it and work on it. Now the AC is working fine. I wasn't happy with it being four times out, but it is what it is. I also got a letter from Frontdoor, which I think is American Home Shield, saying that they won't service the unit until we get the issues resolved. But they had done something to that unit to cause it not to work which is why they came back so many times.

I started this particular policy with American Home Shield in March of 2012 but I had them at my previous property quite a few years prior to that. I've always had them. I used to call in to submit a claim and then, I tried it online and it was great. I was originally calling to set this stuff up at the beginning until I started going online but they've always been very helpful. South Valley Appliance came out and there was also a plumber who came out. The technicians were nice and got the job done. They didn’t mess around nor engage in a bunch of small talk. It was perfect. They had their masks on unless they asked for permission and they kept their distance. They were very careful with everything. I am a loan officer and I refer my customers to AHS. The experience has been very good so far.

My refrigerator in Armona needed to be serviced. I filed a claim with AHS and had a really good experience. It was easy and they did everything very quickly. The tech who came out was very knowledgeable and he figured out what was really wrong with my refrigerator really quickly. Then he ordered the parts and it was very fast. Since the service, the refrigerator has been doing really good and I don't have problems so far. All in all, I like American Home Shield. They're doing pretty good with everything and I am happy with the customer service as well as the service they rendered with my contract.

We got the policy from American Home Shield in May and everything went well. When I contacted them, they got right on it. Because of the pandemic, it’s sometimes hard to get the parts but it wasn’t a big problem. The technician was very good and I would recommend him. I’ve had a home warranty before on another home and the same thing was covered but AHS is a little steep in the monthly price compared to what I’m used to paying. But you got to get what you got to get.

Action Repair Service came out for an AC unit and they replaced a part. It's working fine now. It was a good experience with American Home Shield. It was professional.

My air conditioner and my heater weren't working correctly. The heat wasn't coming on. The air would come on and then it would stop, like no connection with the thermostat at all. The technician guy was Jim and he was very nice and very professional. He assured me that it would run. When they came out at first, they put a transformer in and it worked for an hour and a half but it went off. Jim came right back. He put a new thermostat in and regulate it because with the old thermostat, when you turn the heat on, the air conditioning would come on. So he fixed that with the new thermostat. Now everything is working fine because it's starting to become cold, so I’m satisfied.

I submitted the claim online for a bathroom leak and the contractor was great. But American Home Shield is not a good home warranty company. Waiting on the phone for an hour to an hour and a half is ridiculous and having to do that every time you need to speak to a customer service agent. I also don't agree with every single thing has to be another claim, another claim, another claim, so another payment, another payment, another payment. For example, the toilet was clogged up and also the shower. In order for them to look at the shower also, it would be another $125 payment with the toilet. But it was the same pipe. There shouldn't have had to be two payments of $125.

I'd been moved in for about a year but I wanted to get the locks rekeyed. Ed's Lock & Key came out and they were really good. The guy was very friendly and very professional. Someone also came out and looked at my air conditioning which is a smaller wall unit type of thing. I hadn't used it much since I moved in and when I did, I realized that the air didn't get cooler. That's still in progress but it's moving forward well. There's some part in the outdoor unit that was broken. They're replacing that part and also filling it up with more freon. Right now, they're waiting for the part to come in. So far, my experience has been really great. I really appreciated the services that I've gotten from American Home Shield.

When guests had come over to my house and they leaned back on the tank when they used the toilet, the seal on the bolts that secure the tank to the back of the toilet was broken and it was leaking from around there. So, the techs came out and replaced all the works inside the toilet, including the rubber washers around the bolts. They got it to stop leaking, but they're expected to come back tomorrow because when they replaced the things in the toilet, it's been running continuously every few minutes to refill the tank because it's leaking through the tank into the bowl. It's like the flapper doesn't seal well when it flushes and they're going to have to fix that.

American Home Shield has to be careful with who they have a contract with. I've dealt with them before and I'm disappointed that they've had contracts with the wrong companies. This has been happening for the last three years too. My brand new refrigerator would just shut off when it was plugged in, so the outlet kept popping. It wasn't working and the previous company that was sent replaced my grid. It was a 15 and they changed it to a 20, but the grid was a used one. Right when the technician would leave, the same issue happened, but he wouldn't wait and test it. He just left. He fixed it, said it was done, and left. That never happened before.

I had really bad water pressure, so the contractor came out and checked the faucet and found that there was dirt in the line because the city had turned the water off and back on which caused it. There were two faucets, and with the second one, they had to come back and look at again. They corrected the problem. American Home Shield is good.

American Home Shield's contractor from Cote's Mechanical came and looked at my air conditioner. Everything has been normal since they came out. One time though, they charged us twice for something that wasn't our fault. The first time their tech came out, he did something wrong and it caused the washer he repaired not to work 30 days later. When AHS finally figured out that the issue was from the first visit, we got charged twice. Still, I've never had a problem with AHS getting somebody out to my location.

The heat in the basement does not work. I have a boiler system and the boiler itself worked, but there was no heat in the basement. I filed a claim with Home Shield and everything went smooth. McCormick Mechanical sent someone out who gave a temporary fix because some parts were needed. It turns out it was the motor that wasn't working and the hot water wasn't going through the small pipes because of that. Some electrical parts were needed to make the motor work and two weeks later, a guy came, replaced the electrical component, and made it all work. If people are in need of a service of this sort, American Home Shield would be a good place to go.

American Home Shield has been a nightmare. They called me and told me that the amount would be almost $700 because the plumber needed to turn off my main water valve. I explained to them that my main water valve has been turned off. They put it in for the plumber to call me back and come back out and see about getting the work done. That has not happened. My ceiling is leaking now, which I knew that would eventually. Now I have to look at trying to find a plumber on my own, which I can't understand why I'm paying American Home Shield if they're not assisting me. They never follow up in a timely manner and it's frustrating because they don't have a problem taking my money out of my account on time every month. It would be good if someone could get on top to find out where the plumber is and why my job hasn't been completed.

I had Qualified Service Systems come out to check out my HVAC system. It was running a lot, and I wanted to make sure to get it checked up because it's been over a year since we've maintained it. I also wanted to find out if there's any real problem with it as to why it kept running. I went online to the American Home Shield website and requested a maintenance, I paid my deductible of $100, and then they set up an appointment. I got a call from the company that was coming out to service it. It was very easy. The contractor was very efficient, really good, and took care of whatever I needed. He didn't create a mess and he was very helpful. I really appreciated what he did.

We had a leaky sink. A faucet was dripping. We had a drain in the sink in our kitchen that was also leaking and we had a toilet that was running constantly. We called for a plumber through American Home Shield's service and he came and took care of all of it. He was great. He was really pleasant and knowledgeable. He was not here very long considering we had three items. He was perfect. If I had another claim outside of it, I would call him again. I've been happy with American Home Shield's service so far. We appreciate them. We're thrilled.

ARSD was phenomenal from the beginning to end. Dave was our tech and he was great. They had to replace the whole air conditioning system. We're in the middle of COVID so we needed to be patient. He was patient too because he couldn't get the unit in. We waited and waited and waited. I went the whole summer without AC. When it did come in, we scheduled the installation. He scheduled it around my schedule. Dave is an amazing guy.

Lex’s Plumbing did a really good job. We had a pipe under the house break, and the service person went down and fixed it. He was in and out and got us back up and going. He was on time too. We've had American Home Shield for about eight years now with all the different properties we've had. We got it with the purchase and then we've always re-upped.

Submitting my claim for a washing machine went okay, but there could have been a lot more improvement. I have been with Home Shield for many years but I would have to think again about going back to them. But the technician that came out would make me wanna use Home Shield forever. He was excellent.

AHS had a $75 special about a routine maintenance call on the heater and I availed of that. They've done an awesome job for me and I've never had difficulties submitting a claim with them. A couple of years ago, they put a new hot water tank in for me. They also came out for my air conditioner and did the condenser on the outside. The only thing is, I'm not tech savvy with the online thing where you can put in the request online. That's why I like to call and I normally call them to request a service.

I'm glad I have American Home Shield. It's great and I'm pleased. You could do claims either online or by phone. I did it online the last time, and it made it easy. They immediately gave me a number to the person who could help me. I called and made an appointment with them to come out. The part sometimes take a while. You can't expect them all to keep parts on their truck, the exact part you're gonna need. During COVID, my last thing was the microwave and it took about a week and a half and I thought that was quick. I was happy with that.

Another tech came to do my appliances as we also called on AHS for a refrigerator issue. This was the fourth time we asked for our refrigerator to be fixed. The tech said that prior to this instance, they didn't take the back panel of my unit off. He did that and cleaned it all up.

The apartment was leaking water on two floors below. So it was that emergency, but the guy who came out that Friday was still not trying to attack it. The neighbors were scared and they were checking into a hotel. So our experience was a little bit rough. Then, as we called them today, it would still gonna be till Tuesday before they could come in.

We’ve kinda had American Home Shield forever. Some of their vendors are fantastic, but others, not so much. A Wisdom Electric and Island Heating and Air are great. I had a plumber years ago that I kicked out of my house. He was so bad and it resulted in us having to replace hardwood floors in our kitchen because he overflowed my sink. I also have a problem with the fact that when you have to replace something, they don't replace it of equal quality. They will only give you builder standard which maybe works for some houses but it doesn't work in mine.

The machine was not completing the cycle. It started in minute 40 then at minute 37, it went down to minute 18. Then a TE code appeared on the screen of the machine. I used the app first to set up the request and I was provided with a contact. I was told that some contractor was gonna get in contact with me. But that contractor never called me back or never got in contact with me. I called a number that was provided on the email and I couldn't get a response. Five or six days later, I called back to Home Shield and explained the problem. They put me in contact with the Sears contractor. The guy was here on time, went straight to the issue, fixed the problem, and the equipment has been working very well since then. So far, American Home Shield has been great.

American Home Shield got me scheduled really fast once I submitted the claim. They had contractors come out and they fixed my oven and my dryer. It was really good. The contractors were very professional. Everything is working as normal and now I can use my oven and my dryer. American Home Shield did excellent work and I would recommend my friend and family to get it.

The most recent claim I filed with American Home Shield was for a garbage disposal. Everything went smoothly and the contractors did an exceptional job. Everything’s been really good since the repair. It was a pleasant experience, professional and very knowledgeable to get the job done.

It was flooding around my toilet. I went to American Home Shield's website to file a claim. The website was really helpful. I liked it better than calling because you don’t have to wait. When you submit a claim, they tell you who the contractor is and they’ll be in touch with you. The tech from Flowright Plumbing who came out for the toilet was very knowledgeable. I didn't understand what was happening, and he was educating me on what we should do, and next time, and was able to replace what needed to be replaced. He was really good. Everything's been fixed. Working with American Home Shield has been very helpful. I’ll be sent out really good providers working through them.

It was pretty easy to send in the claim and the tech that came out was good. He fixed the issue. Our experience with AHS has been great. Overall, we've been satisfied.

American Home Shield is a good plan. There’s no reason not to endorse them. We were in the process of selling a place in Pennsylvania and buying one in Mississippi, and I wanted peace of mind for my wife if I had to be at the other property and she had somebody that she could call in case of a failure of some kind. Recently, TNT Garage Doors came out for an electrical issue and they were very nice people to work with. They sent me a text once I got off the internet and filed the claim. The motor on the garage door unit quit and they determined that it would be more economical to replace the whole thing than to try and repair parts. They seemed to know what they were doing.

Submitting claims with AHS is easy but some of the people that they're using are hard to understand sometimes because you can tell English isn't their first language. Sometimes it seems like they're giving you a script and not necessarily listening to the concern that you have. The turnaround time when the techs come out is reasonable depending on what it is. If it's a stoppage, like plumbing, it might be quicker than the AC or water heater. But in terms of them being responsive and getting someone out, that's fine. What usually takes the longest is the approval if you need to get a part or a replacement of some sort.

We had American Home Shield back in 2014 when we purchased our house. That was a year, then went with somebody else, and that was how I knew about the subpar experience from a couple of different other places. We purchased this house last summer and it came with the home. We were reminded about how good they are. And so, I renewed for another year ‘cause I'm very pleased with how fast they get out and how knowledgeable their people are.

The process on submitting the claim for our air condition was okay and that experience was good because I told American Home Shield that I wanted Hospitality Heating and Air. AHS was trying to give me the same people that always come and never do the right job, so I called and told them I wanted Hospitality. They are the preferred one that I would always choose because they come out and they get the job done. They're very courteous and prompt as well. Those other HVAC people that I dealt with, I don't know where AHS took them from.

I love American Home Shield and I love who they referred out so far. Everything's been pretty good with them. The guy they sent out, Shane, was awesome. He was efficient. They were very timely, good with communication if they were gonna be late and informative on us working the furnace and different things.

We called in for the claim and the customer service representative was excellent. The young man that came in did his job. We had a bit of a leak in the waterline and he fixed it very nicely. We've had no problems because the job was done properly. I'm a retired real estate broker and over the years with real estate, I've had very good experiences with American Home Shield. I always recommended them to our customers. This is the first time I'm able to use it and it's very good. The only negative, I should have done it earlier.

My air conditioner was leaking. I put in the claim to American Home Shield via the website in the evening or at night time and the contractor didn't come out the following day. They came out the day after that. But the guy who came was good, cool, very educational and thorough. It was a good experience. Since the repair, everything's working great. I've been in the house for seven years and AHS is very responsive. Everything's been done extremely well and I'm enjoying it. I like AHS and I'm glad that I have them. It's a peace of mind.