American Home Shield Reviews

The AC wasn’t working. American Home Shield sent Airmax and the service guy was professional, he knew what he was doing, and he fixed the issue right away. He realized what it was right away, and it only took minutes to fix. There was a slight electrical problem. We've had American Home Shield since ’92. This is my second house that I'm having it. I travel and stuff never breaks when I'm home. But in the other house that was older, they replaced the heater and the air conditioning unit, stove, hot water heater, and something else. It's always been pretty good.

This summer, we’ve had air conditioning issues with two separate properties, and both experiences have been horrific trying to get it repaired. AHS techs did not do a full diagnostic when they got here. AHS would send out the tech and would say, “And it might be something simple, like your capacitor’s low on voltage.” So, they'd replace the capacitor, they'd say it’s up and running, and they'd leave. And our tenants would come home and the air conditioner would not be working. So, there might be multiple issues that we just don’t know about. We’ve had technicians that have come out to one of our properties five times. They'd fix one thing, and if that starts the engine running, they'd just go on.

We filed our most recent claim with American Home Shield for an appliance issue. Busy Bee Appliance was great. They repaired the problem, and we’re doing fine.

Good Shepherd was sent out by American Home Shield to service the dryer. I did the claim online. The online website and the overall online process work for me. Good Shepherd came out within a day or two. It was pretty quick though. They were very professional and very friendly. The only negative feedback I have is the service guy recommended me to get a certain part. And this was not directly related to the job itself. But he recommended me to get a certain part, and then I went ahead and took his recommendation. It had been the same exact part that I already had. He should’ve known that because he was manipulating the part that I had. So, I didn’t understand why he had asked me to buy the extra part. Still, I ended up using it.

My AC claim with American Home Shield went well. We did it online. The online process was extremely easy. It was easier than I thought it would be. Texas Best Heating came out, and they did well. The guy who came out was professional, and he fixed it right away. He was really good, cleaned up my unit, and then left. AHS always sends out good agents that were good service people that's why we've kept them instead of moving to someone else who comes in cheaper.

I’m so happy I have American Home Shield. I called a claim regarding the door of the refrigerator and the representative was very expeditious. They sent someone out very fast. It took the contractor two days to come out. I had to make sure somebody was home. Since the repair, the door is working perfectly. Before, I couldn’t stop the ding in the door of the refrigerator. It kept opening and would ding. And for some reason, the bottom door has stopped shutting the right way. American Hi-Tech Appliance came out and they were very professional. If you didn’t have the right screw, the contractor provided a screw that would fit the right way.

Home Shield gave me All Systems Heating and Air for a plumbing claim recently who then resolved the issue. They were professional and timely and they did a good job. But when I had my very first claim, they sent Sears and it was difficult working with them. Also, the claims process can be a little convoluted sometimes but it's okay. I have recommended AHS to my friends and when my policy is up, I will more than likely renew it.

I love submitting my claims with American Home Shield online. I had an appliance issue and GE Appliances came out, and I have Landstar coming out tomorrow to deliver a new refrigerator. They should be here by 7:00 AM. I love American Home Shield. They’re very helpful, very courteous, and get everything on a very timely manner.

I prefer to call when submitting a claim and it's perfect. Everything went just up to par. Also, everything about my claim regarding the electric issue was great. Moen Electric resolved the issue extremely easy. The guy was very polite. I also had my dryer repaired and that went well too.

American Home Shield has a call center in another country, which is fine, but my wife and I are hard of hearing, and it was kinda hard for us. They have a certain tone that we don’t hear that well. I found a more direct number and got ahold of a representative that I could understand better. The first contractor that came out for the air conditioner didn't have the tools and AHS called out somebody else. The second people, Efficient Air, diagnosed it right away. They said they had to go through AHS in order to get the part because it was a blower motor. It wasn’t an easy fix. It involved a part that they had to order and once that got going, it was all right. They put in a new motor so the air conditioner is working. They answered all my questions and they explained things. I was happy with them.

My furnace was not working and the online process of submitting the claim was great. ACI Northwest came out after a couple of weeks and they didn’t do anything. I was not happy with them at all. They told me I needed to call an electrician but it turned out I didn’t need an electrician. The furnace guy just didn’t know what he was doing. The electrician guy fixed it. It was just a switch, but I ended up paying $225 to have them come out when the furnace guys should’ve fixed it. And I had to wait another two weeks for the electrician. But it was not American Home Shield’s fault at all.

The guy that came out was fine and he fixed what was going on, so that was good. And then American Home Shield followed up to see if everything went well.

I’m a new customer of American Home Shield and it's nice to see that they take care of their clients. I submitted a claim online and their website was easy to use. I also love Intercity Plumbing, the contractor that came out. They were knowledgeable and fast and did the job right away. Everything was perfect.

American Home Shield seemed like they were competitively priced, offered a little bit more and had a quicker response than others. I submitted the claim online and it wasn't too bad. R Harris A/C & Heating came out and they were great. They were relatively transparent. The tech talked me through what was going on, and they were quick and professional.

The garbage disposal was leaking under the sink. You turn the water on and it’d come out the bottom. The contractor that AHS sent out gave me a certain time, and he showed up a little bit early, which was okay with me. He was very, very courteous. I liked the guy. He was pretty neat, and he didn’t make a mess. When he did make a mess though, he cleaned up and went from there. He replaced the garbage disposal, and he had to do some replumbing and adjustments for the new garbage disposal.

I submitted a claim online to American Home Shield for the microwave which wasn’t heating. The contractor was friendly, quick and it took him less than 20 minutes to get everything back working. Since then, the microwave is working like it should. We’ve been with American Home Shield for about two months and the experience has been good so far.

On 9/17/19, we filed a service request because our air conditioner was not cooling. We were contacted by a service representative who stated that all of the service contractors were overbooked. They could not assign a contractor to come service our unit. We were given the option to locate a service person on our own to complete the repair. We were told this process requires the service person to assess the problem and call AHS for an authorization prior to doing repairs. We spent time locating someone and meeting them for the appointment. They determined that the compressor would have to be replaced. They provided an estimate of $2585 to replace the compressor.

I’m been paying 3 years this insurance! They told me if one of my appliances broke they will give me a new one! This is not true! My dishwasher has a door problem. The company they send supposed to say they can’t fix this cause the parts are not available anymore. They didn’t call me back. They just send me a email saying the case is close! Wtf! You still not fixing my problem! I call 3 times, speak with different people, the last one say they can’t cover my dishwasher cause someone slammed the door and broke! Ok how you assume something like this? Is just a ridiculous excuse to not cover me!! This is wasting time and money! I feel so frustrated! I pay this insurance thinking when I need it they will be great! But not!! They charge me $100 for service for nothing!! I want to cancel this contract and they told me I have to pay a fee for this!! This is ridiculous!! Stay away from this Insurance!!??

This is the worst company to ever work with. It took so many calls to get an appointment. When I called, they informed me that my plumbing issue was covered, and immediately took my $100. When they sent someone, they turned around and said that the work is no longer covered. I asked for my deposit back, and it took them so many weeks to do a simple investigation. Thereafter no one contacted me as promised and only to find out that my request was denied. I will never recommend this company to anyone - they don't even deserve one star.

We had American Home Shield for several years on our original home. Luckily, we never had to use them for anything more than minor home repairs. When we sold our original home and purchased another home our air conditioner stopped working in the hottest summer days in Michigan in July 2019. We were out of state and our 84 year old mother was in the home when this occurred.

American Home Shield sent a company to replace my A/C coil which was still under warranty.The company took the coil on day one and reinstalled it on day 2. The company (Total Air Care; Jacksonville Fla. provided an invoice which states," leaking coil under warranty, replace with new coil") Total Air Care kept the brand new coil and reinstalled the leaking coil back into our unit. AHS did not rectify this even after reporting them to the BBB. I have spent money over time refilling the refrigerant. I asked AHS recently to rectify this after the home inspector found the original issue; because now my home is under contract for sale.

I have had AHS for 1-1/2 years and up to the last 6 months I was satisfied. I had called for a repair on my dishwasher and Sears was sent...I was given a 2 week appointment so I cancelled the order. It took AHS almost 2 months to credit my account the $125 fee. They kept telling me they had mailed it and finally, got a credit on my card. I was compensated with $125 coupon to use on my next request.

Two months ago I documented a service problem I was having getting my GE gas cook top repaired. The replacement part I needed was on back order and finally arrived after a five month delay. AHS mistakenly believed that the repair had already been successfully completed and, once the part was received and its installation re-scheduled, AHS was requiring that a new work order (and its associated financial deductible) be put in place. I was obviously quite frustrated but I am happy to report that AHS subsequently waived the new fee, their customer representative was quite understanding and my gas range is now properly working once again. Thank you to AHS for your assistance in resolving my service issue.

We had a sump pump, which ejects water from the basement so that my home does not flood, that did not function. So, water collected in the basement when we had a flood. I phoned in a claim and had a good interaction with the claims rep. Then, the contractor from BNK Plumbing came out, took a look, diagnosed the problem, and fixed it. The repair took a couple of hours because the old pump needed to be removed, then he had to find a new pump and put the new pump in. That was a very reasonable time frame and the sump pump is now excellent.

The AC was set at 74 but the house was at 80 degrees. I called American Home Shield and the representative entertained my idea of getting someone else to look at it other than the initial company who wasn’t able to resolve the issue. So I was glad to hear that. The other company, K&W, was good and on time but I didn't like that they didn't call before they came. They ended up at my door and that needs to be changed. But they got right to work as soon as they got here and did what they needed to do. They explained the problem and they wanted to know why I did not call back the company who came the first time. I told them they had come out twice but my AC was still not working. So then, the K&W technicians went out, found the coils and flushed those. Since then, the AC has been operating much better but the experience was a little frustrating and while the second company was trying to fix the problem, it was very hot in here.

I was having issues with the microwave, and submitting a claim online at American Home Shield was painless. All Home Appliance was out the next day. They replaced the tube in it and it worked, then three days later it quit working again. It started making a horrible noise. I called them back and they said they would initiate a recall claim, which they did and four days later, they came out and replaced it and some other parts. It has worked fine ever since.

My dryer wouldn’t go around and when I submitted a claim to American Home Shield, I spoke with a representative. They had good customer service skills. I’ve been with AHS for four years and they should go down on their monthly fees but I always have good luck with the contractors. They're very nice and they repair what's needed.

American Home Shield was recommended by someone else. I submit my claims by phone, and their reps has been fine. Our experiences on our claims were good. My husband dealt with Fraser Electric, and he was pleased. For the air conditioning claim, I was a little dissatisfied at first, but the young lady that worked with the company was able to accommodate me. We were having a problem with the AC, and Beaches Air Conditioning came out and told us what they felt the problem was. I would recommend AHS to a friend.

I called American Home Shield for the central air conditioning unit that was not cooling. They sent Salzman's Plumbing & Heating, and they were very friendly. They seemed conscientious. It took a couple of visits to get the unit fixed though. They said they thought they had it fixed, and then it still didn't cool. When they came out, we think we got it, but it still didn't cool. It was a third visit before they got it all fixed. Once they got it done, it has never missed a beat. I would be very happy to use them again. Overall, my experience with American Home Shield has been very satisfactory. They had one thing I wasn't all that crazy about, but no company is perfect, and they have had more than adequate follow-up and they've done everything that they said they would do.

Our dishwasher wasn’t cleaning properly. So, the technician from Klenk Appliance repaired the propeller in it and a few other parts that were causing a problem. He did a great job. We've had AHS for five months and so far, the dishwasher has been great since the repair.

American Home Shield's contractor, Crispy Air & Heating was very professional. They let us know what was going on and what they were gonna do. They did really well. After they got all the parts in, they came back out and got both of my units fixed and running. If I ever have another AC problem, I'm gonna call them back. I recommend AHS.

Our air conditioner was not working. I went online and it was easy to submit a claim with American Home Shield. They sent someone quickly and the tech was amazing. He did it very fast and he fixed it. It was wonderful. I'm happy.

Everything went very good with my AHS claim where Drainco Plumbing came out. The guy was friendly and knowledgeable. He talked to me, explained a few things and he did the job efficiently and quickly. I’m happy with the experience. I used to have AHS many years ago, and then I stopped. I just picked them back up a month or two ago. I usually call to submit claims, but I don’t like the recording. It takes a bit longer. So far, I’m satisfied with them and have recommended them.

One AC unit wouldn't kick on to cool the upstairs. I did the automation to file the claim then I freaked out that I didn't get to talk to anybody 'cause it was a Saturday or Sunday. I called back and then I got to talk to somebody who was good and said to expect out the contractor the following week. I paid the $80 and then Comfort First Heating & Cooling came out three days later. The service was great. I'm glad that I have AHS warranty. I just wish the time frame would've been quicker. That AC was for my boys. It was 85 degrees up there and we live in North Carolina.

I had plumbing issues, and Stallion Plumbing and Drains came out and fixed them. I did the claim with American Home Shield online and their website was easy to navigate. They replaced the garbage disposal because it was broken. The contractor was professional and courteous. American Home Shield is a good company. I've had an excellent experience so far.

I like submitting our claims to American Home Shield online. The website is easy to navigate and they would usually say that I would hear from them within 24 hours. This is my fifth claim and we had our dishwasher serviced. The contractor came out and replaced the motor in the dishwasher. I like the gentleman who came out. He told us what detergent was better to use in our dishwasher and things like that that’ll make it run more efficiently. Since he came out, it has been very good. The kids are the ones who do the dishes and they haven’t said anything. The dishes are getting done, so it’s working alright.

A week after our warranty from American Home Shield became live, the washer broke. They sent out Accord Appliance and when they came in, the washer started working again. So, it’s kinda intermittent problem. The tech recommended we video record it the next time if they have to come out again because it does that, and as long as we have that recording showing that it did go down, then they’ll possibly do a free replacement or a repair of some sort.

The icemaker of my KitchenAid side-by-side freezer refrigerator had quit making ice. I called American Home Shield and I submitted the claim through the automated call. I spoke with an agent and added a dishwasher to that same call. So he gave me Herley's number and asked me to contact them and I did. Herley was great.

My experience with Garage Door Experts was fantastic. The contractor was very quick, knowledgeable, and efficient. I enjoyed him and I will recommend him to other people that need service. I called AHS to submit that claim and they have been very pleasant so far.

American Home Shield sent Sun Bright Pool Services for our claim, and it went great.

I called American Home Shield because of a leaking toilet and it was something else. Something was confirmed via my phone and it all worked fine. The guy from their contracted company Plumb Geniuses was fantastic. He was really very personable and professional. I would give Plumb Geniuses high marks for that call. But that experience aside, I'm always looking for a good value for the dollar. To this point, I've not had a lot of luck getting coverage from American Home Shield. As a matter of fact, sitting on my desk right now is the bill for renewal, which is 700 and something. I don't know that I'm getting my money's worth so I'm thinking about it. I'm just disappointed that American Home Shield doesn't seem to be better than the first home warranty company that I had.

There was a leak from the sink. I called American Home Shield, and they referred me to Allegiance. Allegiance called very quickly. We made an appointment for the next day. They showed up when they said they were gonna show up, and they fixed it and it was great. American Home Shield has been terrific.

We had a claim at American Home Shield for our washing machine and our microwave. We called it in and the service provided by Northern Arizona Appliance Repair was great. We’re able to use our microwave again now.

All Out Appliance Repair came out to fix the microwave. When the guy came, he assessed it and knew what it was right away. The magnetron went bad and it was not heating so he had to order the part. He was there for about five minutes. Once the part came in, he came back out. He took down the microwave because it’s mounted then took it apart, put the new part in and showed me the old part and said everything was done. He did a good job and he made sure that everything was nice and clean when he was working. And then when he left, he cleaned up his stuff. He didn’t make a mess, he had blankets and he just folded those up. He went over with me, showed me, and verified it was working. He explained a few things to me and said if I had any problems just let him know. He fixed it in about 20 minutes and it’s working fine now.

My wife signed us up with American Home Shield and we've been with them a few months. When we submitted a service request for our toilet, they sent WesTech Plumbing and they were good. We really enjoyed them. The guy who came out was professional. He walked us through everything, showed us what he was doing and what was wrong with it. They had to replace the toilet and they were timely about everything. We had a good experience.

I had a leak on my tub and water was shooting everywhere. The contractor that was sent by American Home Shield was very good. He came out and he assessed the situation, and he fixed it in a timely manner. He did it all the same day. He had to take a part that he had to replace in the handle. I did the claim with American Home Shield over the phone. Everything was great with the claims rep.

I was having issues with the freezer part on the fridge. I submitted a claim with Home Shield over the phone and they did good. It went good every time I did. The rep gave me the contact number and then they said Amtec Services contacted me. They probably did because sometimes when I’m at work, I lose signal. But I called Amtec back and they came out the next day, then the tech told me he had to order some parts. But whatever he did, he fixed it right then, and whatever he fixed has been normal since then. It went back to when it was new.

Sierra Mechanical came out for our heating. They were checking to see if there was a crack. I had another person out servicing my AC and heating system. I do that every year, and it was the same people who put my new AC in this year because I had to get a new AC. And they said, “Oh, there’s a crack in your heater, in the heat exchanger.” So, we called American Home Shield to check it out, and they had a photo and I had them check it out. Then I called Classic Aire back and they came back out with a senior inspector who said, “You absolutely have no crack in your heat exchange.”

I responded to an email from AHS for a $75 heating system tune-up. A1 Affordable Appliance and Air Repair came and I interacted very well with them. But the thing is, I have two AC systems. It would've been nice if when I requested the $75 tune-up, I could've done that in one request online. The online process was easy though.

AHS's online process was easy. After I submitted my claim to them online, JG Services came out. Their professionalism and communication with me was excellent. I was impressed by their timeliness and thoroughness. Things have been very good since the repair.

My husband filed a claim to American Home Shield to service our leaking commode. D & S Plumbing came out, did a very good service and it has been doing good since then. Our experience with American Home Shield was very good, overall.

The first person that American Home Shield sent out was ATR General Services, and they told my mother that she needed to pay $440 upfront in order for them to do the work because of some part they needed. When she paid them, American Home Shield called them, and they said they were gonna reimburse the money, and they have yet to reimburse my mom her $440 back. I’ve tried calling them but they won’t answer the phone. So, that’s why I had to call American Home Shield and ask for their help. And there has been no reply. Right now, I’m not happy with American Home Shield. I wish I had researched ATR before I had them to come out because they didn't perform the job. They were not great. Their rating was 1 and American Home Shield needs to drop them fast.

There was a small leak under the master sink so I called it in to AHS and NW Sundance Services came out. They were very fast and they got it done. I put in a stovetop claim the same time I put the plumbing in. The guy who came out and looked at the stovetop said they needed to order a new part. The guy ordered it but it didn't work. So, he had to order a whole new stovetop. It was dropped off yesterday and nobody installed it. They said that they were just delivering it and that was that. We’re doing a closing on our property and so, the people who are moving in are not gonna have stove top to cook on.

Piedmont Mechanical was great. They texted when they were on their way and the app showed that the guy was on his way as well. The technician came to the door on time. He was in uniform and he showed his ID. He was not afraid of my dogs and he didn't wanna make a mess. He asked if I wanted him to put something down up in the attic for me and he went up there. He also asked for permission to enter the bedroom to check for the thermostat. He went out, asked what side of the house to go, had all the parts on his truck and then asked for permission to enter the house again. He also told me that I had 30 days on the same service call. He could not be more polite. He was professional in appearance and with the way he spoke to me. He did not delay anything and I was able to understand him.

I’ve had American Home Shield for close to 10 years and I like that it’s one less thing to have to budget for. More often, I do the claims over the phone, which is because the most common claim seems to be plumbing and the plumbing companies are the usually the worst. It's been a while since I've had a plumbing incident but they had some real pieces of work in the past. Literally, these people didn't know what they were doing. They would cancel on you two to three times before they finally show up. Then, they break stuff instead of fixing anything. We found out from one that he was only a week on the job and has no prior experience. He was a bartender and not a plumber so, it was no wonder he broke things.

The contractors sent by American Home Shield were trying to dry my floors. We had a flood problem from the water heater. They checked the floors, and they came in, they ripped the flooring, and ran some humidifiers and some blowers in here for a couple of days. They were out here the next morning after I filed the claim to AHS to fix the leak with the water heater.

It’s been quite hot here in Central Texas so our AC unit has been working pretty hard and it was actually freezing up. Ice would develop on the heat pump and the outer shield of it and it quit working. A couple of things happened. Number one was that I needed to turn it off in the blistering heat, and then make sure I continue to run the fan. Then I was told that the unit was freezing up in the attic and not so much the heat pump. And so, it had to thaw out from the top down. After the process he went through, the unit appeared to be leaking some gas. So, he put five pounds worth of fluid in it.

The contractor came out and did a nice job of replacing the hot water heater. They were very professional and I had a very good experience with them. I had some other issues that I forgot that I had the Home Shield, so I paid out of pocket for some other things. And I was like, “Wait, I have that.” We had another issue with the plumbing. It was great as well.

My AC went out and I didn’t know what was wrong with it so I called American Home Shield. Scottsdale Services was our given contractor and they sent somebody out. I called them on Thursday and they couldn’t come out until the following Monday which was very annoying. In the meantime, we almost lost our coral in our aquarium because of the heat in here. I had to go out and buy a floor AC to put on the aquarium. It was very aggravating. But I dealt with that. A technician then came out, went up into the attic, came back down and said the pan was cracked. He was in a hurry and he rushed through everything. That was rude.

The previous house owner had the AC unit replaced about a year ago, but it appears that in trying to cut corners and not spend much money, the electrical going to the AC unit in the attic was not replaced with the unit. You can open the fuse box and pull out a little fuse and stop power running to the unit. I pulled it out one day to change the air filters, and it broke in half. I went to Home Depot to see if I can replace it and couldn't. So, then we went ahead and called American Home Shield to utilize our warranty. And the gentleman came out. He was very prompt, called ahead, and did a fantastic job.

I made a claim over the phone and the American Home Shield rep did a great job. The contractor from Astro Appliances came for the refrigerator in less than a week and did a great job as well. He came out and fixed both issues with the refrigerator. We had to wait on parts, so it was a week and a half to wait on them. But they contacted me immediately after I made the appointment to schedule a day for the service to begin. They were Johnny-on-the-spot the entire time. And, the repairman was very friendly. He was able to take care of one item that same day and then he said, “We’re gonna order a motor for the other.” So, they came back about a week later to fix the motor. And then he made sure both items were working just fine before he left.

Our water heater broke. It was leaking and we had water all over. It happened on the weekend that we noticed it. So, on that Sunday, I paid my fee and on Monday morning, PHD Mechanical called me to check it out and they came out that afternoon. They were professional and courteous. It was great and I was satisfied with American Home Shield.

All this summer, the AC has been working with no problem and we have it checked twice a year. The contractor came in and cleaned both AC units. After he left, when I was in there, it was getting a little bit hot and I told my daughter that I didn’t think the compressor was working. She said she would check and the contractor came back out. He hadn't turned some switch back on but he got it fixed and he did a good job. The interactions with American Home Shield have been very good and we've always had good dealings with him. My daughter has a lot of properties and she's satisfied too.

Everything with American Home Shield was comfortable and done on time. Arizona Value Appliance Repair's service was acceptable. Everything was fine. The service guy came to try to fix the dishwasher. It does not work right. He might have fixed a problem, but I don’t think the dishwasher is working to its full capacity. Other than that, he explained what he did to rectify the issue.

I was having an electrical problem with my pool. The breaker kept on popping and it wouldn’t stay on. I was afraid it was gonna burn out my pumps. The contractor that came did a great job and fixed the problem within the same day. I've been with AHS for five years and the renewal was supposed to be automatic but it slipped by me last year and I didn't know why it just didn't continue. I assumed it’d just continue going until I decided to quit, but that wasn’t the case. My policy got dropped. When we needed them, they said I didn't have coverage. And I’m like, “What do you mean I don’t have coverage?” And so, I had to open up a whole new policy and wait a 30-day period before I can make a claim ‘cause it’s an automatic withdraw from my account, which irritated me. Nevertheless, American Home Shield's good.

When I called Home Shield about an electric issue recently, my interaction with their rep was bad. They have a call center in the Philippines and it's very hard to understand them. They don't know the type of equipment that I'm talking about so it's pretty hard. The contractor was able to resolve the issue though and it went perfectly.

I'm a Realtor and I have a package set up with American Home Shield. Their contractor, Sevier Climate Control, did a good job. They've worked on many of my properties and rental properties, and they're pretty honest and fair. They always kept to their word on what they're gonna do.

Smokey's Garage Door was good. They did my controller on the door that went bad. I submitted the claim online and I scheduled somebody to come out. They contacted me and let me pick a time within five minutes. The contractor was outstanding. I've been with American Home Shield for about six months. I've been with them before. I made a mistake, I went to Choice And then, I went back to American Home Shield. It was terrific with them.

I filed a claim with AHS over the phone and the rep was very helpful. After a couple of days Mr. Appliance of Maricopa came out for my microwave and they did high quality work. They were great.

I’ve been with American Home Shield for about 10 years and when I submit claims, I do it online. The process is wonderful. Everything was perfect with the contractor for the plumbing and they have top marks all the way across the board. The interactions were fantastic and I would absolutely want them to come out if I had another plumbing issue.

The two people from Jet Plumbing, LLC who came to do the plumbing were swift. One of them went to look at the toilet, one of them went to look at the sink grinder, the disposal. They were able to unjam the disposal by just using a tool and when I turned it on it was still a little loud. The other one said that there may still be a little something in there and that I would just have to keep on using it and it may settle itself down. And he was right, it has settled down and it’s quieter now. With the toilet, the plumber immediately said that the insides of the back of the tank were old and worn-out. He went out and got a set from his truck, and replaced them, and the toilet ha been great ever since. AHS reps have always been very positive. They would say, “I’m sorry, this is happening to you.” And then, they'd set about handling the claim and would always check with me if there’s anything else that I need before we hang up. I’m so impressed.

My air conditioner broke down about 2 weeks ago. American Home Shield would cover only $385.00 and $2245.00 on me. They offered me a cash out payment of $385.00 that covers labor only. I have not received the cash out and called today about the status of the cash out. They said they need proof of repair, when I called 4 days ago, somebody said the check is on the way. They have all kinds of excuses not pay for the repair, should not they at least half the cost of the repair. Be careful when you choose home warranty company. AHS did not work for me. I doubt their reviews.

VERY, VERY DISAPPOINTED!! I have carried AHS for close to 30 years between a past home and now my current. I have been fortunate to live in 2 homes where costly repairs were not consistently needed, but when they were, AHS performed at a satisfactory level. Last week my A/C went out. I called AHS and a repairman was sent out within the week. The repairman climbed up to the attic to check the unit and took a photo. He explained to me that about 10-12' of duct was damaged and would need to be replaced. He explained he didn't carry that much duct on his truck and would also need to get approval from AHS.

Once I submitted a claim to American Home Shield, it took three days for Martin’s Appliance Repair to come out for the ice machine. They had to order a part and come back. They came back and they fixed it within a couple of days. But then it started making a noise. I contacted the contractor and let him know. He came back out today to see what the noise is. He has to order another part and he’ll be back to fix that on Friday.

We've been with AHS forever. When we lived in Indiana, in Texas, and in Covington, we were with AHS. I try to submit claims online because calling is so hard. I wish the wait time wasn't so long if you wanted to speak to someone. But other than that, it's an easy process. I had a claim for my refrigerator. That was a headache. The first repair guy came in and said I just had to adjust the temperature. I think he just wanted to get out of here. The next morning, I had water everywhere on my floor and around my cabinets. It was not fixed. AHS called someone else out and the guy came out the next day. He said it couldn't be fixed and I asked him to let AHS know that. This was three to four weeks and my family of five didn't have a refrigerator. It was very, very hard times. But AHS took care of the replacement.

My AC wasn’t working at all. Crispy Air & Heating kept on pushing back the timeframe. They didn’t come. I had to call the company directly. And then finally, they came towards the end of the day. So, when the guy came in and evaluated it, he found out the issue was the blower. He was able to fix it and it’s been working since. The interaction him was good, he was professional.

Originally, when Summer Breeze, the air conditioner people, came out, the guy said I needed an electrician. A switch was turned off on the wall. Electrical Service Professionals just came out today and switched it on. He was really nice and great. On the other hand, Summer Breeze should've checked the fuse box, but he said the fuse box was bad and a fuse needed replaced. And that he didn't do that which he should have. So, that wasn’t very professional on Summer Breeze's part, not to have figured that out.

So far, American Home Shield has been great to work with. My most recent claim was for a gas stove. One of the knobs to turn the burner on broke, so it’s leaking gas. I did the claim online. The website is easy to use. We were told that the contractor would get in touch with us within 24 hours, but it did not guarantee a time that they would be out to the house. I’ve used the site three times, and all three times, I had been contacted within 24 hours. On my most recent claim, the guy that came out and did the work was really nice and great. His name was Andrew. Everything’s back to 100% since he'd been out.

I had a great experience with American Home Shield. I did their online claim for my dishwasher because we couldn't get it to work and their website was nice. In terms of user-friendliness, it was excellent. I was told someone would come out in about 24 to 48 hours. The ones who came were great and they fixed the dishwasher. So far, it has been operating well.

Last year, I blasted AHS to the moon and back as they were gonna deny a claim. I climbed the ladder until they got my client's issue taken care of. The people AHS had sent were not qualified and they had terrible business ratings. When a client of mine calls and has a problem, if I feel they're wrong, I tell them. However that time, my client wasn't wrong.

We rented the house for seven years and the landlords had American Home Shield. Then when we bought the house, we heard a lot of mixed reviews about warranty companies following through so we didn’t do it. But with the age of the AC units and some of the other parts of the house, I thought it would be smart to have a warranty. We had two claims with AHS during the seven years we rented the house and both times, somebody came out right away. Also, our landlord never complained about them. So, AHS sounded like the company that we should go with. I've been with them for a little over a month. I found out how to submit a claim by just going on to their website and the company they sent out was great. The technician was here before me.

We found a little bit of mold on the wall and saw that we had some type of wall leak, so I started a claim with American Home Shield online. The contractor came out, and when they realized the scope of the mold, they called out some restoration people to come take a look and help us out to get that process started because they couldn't do any more work until the mold was taken care of. So, they helped us with that, and then it took a while to get that taken care of. And then they came back out once the work was completed and realized that it was much more than just the leaky wall. It was a complete deterioration of my cast-iron pipe under my house. So, they worked with us and put new plumbing and new pressure system in our home, and now we’re just working on the rebuild. It was a big job, but they did a good job helping us out. They finished everything. I’m very satisfied with American Home Shield. But I wish the policy covered more.

A-US Air Conditioning of Texas came out and everything went fine. They called and made sure that I was home so they would be able to take care of my AC unit. It was a good interaction. Plus there wasn’t a mess made. I called that claim in and American Home Shield was very good about it. We're very satisfied.

We had a problem with our dishwasher as there was a little valve that was stuck and there was water leaking inside. We submitted a claim online through the automated prompts and then we were to expect the contractors out in 24 hours. Hornet Appliance Services was sent out and they were in and out. They replaced the valve and explained everything in detail. They made it very simple, asked any questions, and then left and came back and repaired it the same way. Now that the dishwasher works and everything has been performing perfectly fine, we didn't have to wash dishes by hand. This experience with American Home Shield has been very positive.

In my latest claim with AHS, there was a lot of back and forth with the plumber from about where to cut into the wall. And there were things that AHS would cover and things they wouldn’t. We were trying to figure out a way to do it without incurring too much personal expense, and went back and forth and then the leak just stopped. We don’t know why it stopped or when it’s gonna come back again and it became not a priority anymore. So, we just kinda dropped. I submitted this claim through email. Online would be okay too to submit claims. I think through phone is the least desirable because you always miss important information. I've been with AHS for five years and there hasn't been a reason to go somewhere else. They’ve been responsive.

The washing machine sounded like a piece that turns the drum had worn out. We did a claim online with American Home Shield and then the contractor called and we found a time that worked for us. But then we had a hiccup and we needed to move it. They were happy to make a slight adjustment to the time, and the person came out. My wife said he was super friendly. He found the problem right away, replaced the part, and they were done. We always have great service from American Home Shield. We always recommend them.

I call or go online to submit a claim depending on what's wrong. But American Home Shield should have more operators so I don't have to wait to get to talk to somebody. Other than that, the representatives are professional and nice. And my claim where ARRQ Appliance Service came out went very well.

South Cooling was great when American Home Shield sent them out for a particular claim. I have a mini splitter that they're the only company that knows how to work it. I only have good things about them. However, I have an existing claim in for my claims. The company that American Home Shield sent out was great, but I am not at all satisfied with the fact that I've been waiting for parts on a range for over three years, and I still haven't got it. It is really unacceptable.

The air conditioner stopped working. It was going intermittent. And a contractor from AHS came out. They were early and they did a fantastic job. They found that it was a clogged line that was causing it to drop. They had to blow out the line with some nitrogen, and the ac has been doing very good. It was so hot and it made it bearable again. AHS was excellent.

We've had trouble with the AC every summer break. I made the claim online 'cause it would take too long on the phone. In the past, sometimes it would take two days to get somebody that was contracted with American Home Shield. Nonetheless, Platinum Refrigeration was sent for the AC and they did a good job. They fixed it and it was fine.

The American Home Shield claim process has been fairly easy and I do it online. We had a claim with our AC unit and everything went well. Grady’s Air Conditioning & Heating Services came out, fixed it, and were really great. It’s been a good experience.

Filing claims to the AHS website has been reasonably straightforward. Recently, we did one for our ice maker on our refrigerator. The fellow from Matt’s Plumbing Services came out and took a look at it. He was very professional and courteous. He said we needed some adjustments and to let it go for 24 hours to see if it made ice. If it didn't, we’d let him know and then he would come back and replace the ice maker. Right now, we’re still waiting for ice.

We didn't have the highest hopes and we had heard in the past from other sources that we were going to be disappointed with American Home Shield but they came through for us twice in one year and it worked out very well. We appreciate it. There were some additional side charges, but they were negligible. The contractor did the repair on the air conditioner, and they told us that it was an old unit and it'll probably have more problems in the future but for now, it seems to be chugging along just fine. We had another property where my son lives, and the air conditioner had to be fixed there as well. Both of them were satisfactory.

On our gas oven claim with American Home Shield, the first contractor that was sent said there was nothing wrong with the oven. Two people in the house cook all the time. I called American Home Shield back, and then Active Appliance came out. The service guy opened up the oven and unscrewed it, and he said we needed a new igniter. The first company was crappy. That was a waste of American Home Shield's money. Active Appliance helped there.

We had an appliance issue and our claim for it with American Home Shield seemed to go well. CK Appliance Repair was very helpful. I was a little upset with the claim before it though. We've been dealing with different issues to get this resolved. The group before CK apparently didn't fix what needed to be fixed. CK told me it wasn't done. So I need to probably re-open that second claim to get a valve fixed inside my washing machine. The guy from Discount Contractors that came out only fixed one of the valves. Overall, American Home Shield is great.

The AC went out over the weekend, but nobody could come out on a weekend. The contractor came out yesterday and replaced the compressor motor and now, I’ve got a Freon leak plus a whole bunch of other work that needs to take place. The technician that left yesterday made a bunch of notes and they were gonna report that back to American Home Shield. We just switched over to AHS and this is the first process we’re going through with them. I’m waiting for them to approve and the contractor is supposed to call me today.

My AC quit blowing air. I filed a claim with American Home Shield online and the wait time was crazy. You don’t have to wait online for an hour. But the contractors that came out were the best. They were super efficient. They called right away, they came right away, they fixed the AC right away. It was easy.

I switched to American Home Shield after I had somebody else that was very disappointing. Amtec Services came out for my appliance issue and everything went great. I also had them come out for a dryer issue last year, and I was not a fan of their company 'cause some of their employees don’t speak English very well, so I had a lot of issues the first time around. This time, I was not looking forward to the claim but Gary, the senior mechanic, was amazing.

We requested for service online and a guy from Apex Lockout and Locksmith came and did three of the locks in our new home. It took 20 minutes, and he was done changing everything. It was professional and clean. There were two different locks and he only had to give us four keys total, but he gave us four of each kind of key. Everything was great.

My air conditioner would quit cooling in the afternoon when it started getting really hot. It was like 100 degrees. And it would freeze you out of the house during the day, but in the afternoon when it started getting really hot, then it’d quit cooling. I had to turn it off. I finally figured out that if I would turn it off and leave it off for a few minutes and then turn it back on, it would work a little. I called American Home Shield and I got all my information and got me somebody. The contractors and the service they provided were good. They knew what they were doing and they did it. They replaced something, some part on the outside unit. They replaced a part that was going bad. American Home Shield is good. I’ve had it for a lot of years.

Valley Pro Appliance came out to do service for my recent claim, and they were fine. The contractor came out a little early to accommodate me. I submit my claims with American Home Shield online because you can never get through on the phone. It’s impossible. Everything’s fine other than that.

American Home Shield was prompt when I called. They sent Direct Appliance and the appliance issue was resolved.

My claim with AHS went very well. The person on the phone was very nice, very professional and very patient with me. The contractors were also the best. They came in and took care of the problem. They were in and out. They didn’t try to upsell me there or anything. They just did what they had to do. My ac was not coming on and they told me that it was some bugs that gotten into the contactor and shorted it out. So, they had to clean it. I've never had a problem with AHS. They’ve always come through for me.

I filed a claim online when our pool heater wasn't igniting. American Home Shield's website was great. But I had to wait for their phone call since there was an initial issue with the first contractor that was gonna come out. They weren't gonna come out for over six weeks. So I called back American Home Shield and told them I'm not waiting six weeks. American Home Shield rerouted me to Cleveland Aqua Pros, and it took them two weeks to get out there, and then after they got there, it was no problem. They had to place the order for the new pool heater, and it was done within a week. They were really good. They even gave us tips to help maintain it better. I would highly recommend Cleveland Aqua Pros. We were very satisfied with our experience. We were able to use our pool again. We have five grandchildren, and they all enjoy the pool.

Extreme Heating & Air was fine. They did very well. The technician was great and was very professional. Everything was repaired the same day.

I had some kinda blockage in the drainage for the AC unit, and so the drip pan was filling up. The technician sent by American Home Shield came in and blew out the drain line, cleared it up and then gave some recommendations on how to keep it clear. He explained to me what he was gonna do and then did it, and he was only there for a few minutes. It’s been working good now, no problem.

I was talking to my cousin down in Texas, and she was telling me about she had been using American Home Shield for her house. So I decided to go ahead and give them a try. I've had them for about a year now. It's been pretty easy to submit claims online, as long as I remember my password. They sent out Calvert Plumbing for my recent claim and the tech was really nice. It was a very good experience and I enjoyed it.

The rekey with American Home Shield went great. I contacted AHS and they contacted the contractor who called me the same day. But I was on vacation, so I rescheduled for two weeks later. The contractor was very professional and very nice. The locks work great. But we had another service with the AC, and I don’t think the contractor did anything. He changed the placement of the way the air flew in the house. That didn’t do anything. The AC still didn’t work. He messed with the ac for a minute and left. He said the unit is not the size for the house.

D & B was excellent. They were helpful, courteous and on time. They came within 24 to 48 hours upon submitting the claim for the leak. And since then, things have been working perfectly.

I called American Home Shield and talked to a rep to file a claim on the AC unit. Controlled Comfort came out. The gentleman was kind of in a hurry, but I couldn't blame him. I’m assuming he’s got things to do. He accidentally left his extension ladder here. So, I called him and told him, and he came back and got it. Right now, the AC is broken again, and it’s not cooling down. When the gentleman was here, there was a problem with the disconnect and it actually melted down, which was cutting the power off to it. And so, he got that fixed. This time, it’s frozen up. So, there’s something going on with the Freon and everything else that I haven’t gotten to talk to AHS yet.

There was backing up in the shower of the master bathroom then in the kitchen. After submitting a claim with American Home Shield, a technician came out the next day. He was very nice, polite and prompt. He repaired whatever it was in the master shower and it seemed to be fine, but the sink kept doing it. It didn’t do it for a few days then it started it again. We called the technician back out and he did something to it but it didn’t correct the problem.

I filed a claim with AHS online after two days of my ac not cooling properly. The process was good and convenient. And Des Moines Excavating was out the next day. They did a great job. The technician was professional, friendly and careful with my house. He put covers on his shoes and spent the time necessary to diagnose the problem, fixed it and did a great job.

Lux Air Engineering came out to service our AC unit. It was blowing hot air out and it was determined that the motor was bad. They replaced the motor, and the vendor was professional and efficient. He was good. He had what he needed in his truck and it took him about less than an hour to do the repair. Doing the claim with AHS online was simple. I just put the information in and what the issue was, and then they have the selections for whatever appliance or device.

I do the regular maintenance check every year because my system is getting older now. So I do it on my furnace and my AC every spring and every fall. I saw a message from American Home Shield that said you could do each one and they had me process it separately into two different requests, one for the HVAC system and one for the ductwork. K&J Mechanical LLC came out and it went well. The technician said everything looked good, especially for the age of the system. But he didn't check the ductwork and I didn't realize that that didn't take place until he had gone. My husband reminded that I had requested it and paid for it. So I'm waiting for them to call me back so they can reschedule that part. I think it's because he didn't get the work order though.

This company is nothing but FRAUD! I had my AC repaired on 9/20/19 which cost me over $800.00 to repair (which took 2 weeks to get them to come out because they were waiting for part from AHS) and after all that it was still was not working. I called on 9/20/19 to AHS because the service tech said my Evaporator Coil needed to repaired. The AHS lady I spoke to with the service tech said it was covered and he could repair it and did not need to change the original invoice. He needed to come back to repair as it was late. I got a call from his office stating when they called AHS they said it wasn't covered. So I called again and the person stated it wasn't covered. So on 9/21/19 I had to pay $550.00 for this repair. I had time on Sunday 9/22/19 to review my contract and in both the heating and AC section is states the Evaporator Coil is covered.

We sold our house last month and I have been trying to cancel our home warranty with no success. I have spent over an hour on phone.. sitting on hold while transferred to three different departments, hung up on once, told that a supervisor refused to speak to me just to be told they want to charge me a cancellation fee of more than my monthly payment.

The service representative was the worst I have ever dealt with. I have been a customer for over 20 years. They kept me on hold for over an hour. When I finally spoke to the rudest rep she took over an hour taking down information. I am still on line with her and no results. The worst company!!!!

I called AHS to report a leak in my main drain (the one sewage runs through). Their assigned plumber was out to confirm the leak on Tuesday 9/17. Wednesday, Thursday, and Friday go by with no follow up. I stressed the urgency of the matter various times. They basically left me with leaking sewage, so I followed up again on Saturday 9/21. No status was provided. It's as if they didn't even talk to the plumber they assigned. 4 days went by! I told them I could not wait and had it fixed. They would offer a CIL (cash in lieu) instead. That ended up being $160, which is a joke. The work was well over $1,000. Companies like AHS get away with this too often. You finally need them for something major and they leave you waiting. I've had my contract with them for almost 8 years. It has probably cost me over $6,000 when you add up all the monthly payments, and they give me $160 for something major like this? I'm furious.

I have used AHW on several occasions and as long as the job is simple it is completed in a timely manner. If it's complicated you can expect to wait and wait for completion. On the first occasion this happened to us we had an electrical issue, our entire upper floor had no electricity. AHS sent out contractor after contractor who were unable or refused to finish the job because of the scope of the work. We ended up without electricity for 2 months. We kept the warranty for another term besides this just in case, well our hot water heater went out. We waited a day and a half for someone to come out. When he arrived he appeared to know little about plumbing which concerned us. He then left the house saying he was going to check on the part needed and call us within an hour. Well four hours passed, still no hot water and no phone call.

THIS IS THE WORST INSURANCE I HAVE EVER EXPERIENCED IN MY LIFE. YOU'RE BETTER OFF NOT GETTING INSURANCE!!!! So my water heater unfortunately stopped working and I called AHS to come replace or fix it due to the fact that I had 2000 dollars worth of insurance so when this time came all I would be charged for is the service fee.

I had two different claims with American Home Shield. With the upstairs AC unit that wasn't cooling, I phoned that in to AHS and I got a phone call from the company coming out to do the service. The service I received for that one was great. The guy did an exceptional job. In fact, that was the first service call that I had from AHS where the person came and did the repair all in one step. They didn't have to order a part, they didn't have to come back later. However, the service for the heater on my pool was terrible. I did not experience good service when it came to my hot water unit either. So, it seems like those that have to do with gas appliances, they're not very seriously considering the ramifications of those appliances.

We requested a service call for our gas furnace. Ahs sent out Total Air Care. 7 months later and multiple no shows from total air care and we still do not have a working furnace. Ahs agreed to send out a different contractor but still has not. Go with another company, AHS is like throwing money away!

The fridge was leaking water everywhere, and it was just running down and going exactly where the pot filler is on the wall, dripping down, and damages the basement ceiling. The contractor that AHS sent was good, nice guy too, and willing to help. We assumed it was the pot filler and we actually found out that it was not plumbing. It was an appliance. The contractor didn't do anything ‘cause it wasn’t plumbing so I had to remake a claim against the appliance. I just need some follow on if the damage that the water caused on the drywall and the ceiling stuff is covered under insurance as well, all in one claim. He couldn’t answer that, and I didn't know who I need to talk to to get that figured out.

This house was put up 12 years ago, and I bought it eight years ago. I recently had a leaking toilet faucet and I paid $75 through my master charge. American Home Shield sent a plumber from Home Choice Service and when the plumber saw the faucet, he said it's Moen and they have a lifetime guarantee. Home Shield wanted us to get the part and I am supposed to get it, then when I get the part, call them back, and then these plumbers would come and fix it.

I filed a claim online and American Home Shield sent out Thermotech Heating and Air. They turned on the furnace, and they made sure everything was working appropriately. The tech changed the filter and cleaned the burners. He did a good job. It was very easy and very quick to submit a claim to American Home Shield online. I would recommend them to a friend.

I had a plumbing issue and KNS Plumbing Services, AHS' contractor, came out. Their plumber did exactly what he needed to do. He was a very professional guy and was in and out. We've had to use our warranty with AHS on two different occasions, once for the air conditioning and another time for the plumbing and both times it was a good job done by the people who came.

Whoever installed the drain didn't put enough of a downward spout on it, so it was flooding the drain pan. The communication and interactions with the contractor were very good, and I would recommend them. The owner came out the second time to make sure it was done right. He explained what was wrong and the issue. I also had a claim with American Home Shield for the fridge and it wasn’t handled within a timely manner because it took us almost four weeks to get a fridge. I had to go pick it up myself because they couldn't deliver it for another week, and I wasn't waiting five weeks for a fridge when I had kids in the house. It made it very difficult. The first company that came out turned the report in after the sixth day and said that they couldn’t fix it. Before AHS sends contractors out, maybe they should do a background check. I did my own check on the first service repair company, with the fridge, and they didn't have very good reviews.

The guy from R&S Home Maintenance who came out fixed the main problem, the dryer. But while he was here, he said that my door needs a replacement, that thing that holds the door from flopping down. I said okay. And he said, “Well, I was gonna order that part for you. And when it comes in, I’ll just come back.” When I asked if I need to go ahead and say something to AHS, he said “No. You don’t live far from me. So, when the part comes in, I’ll just bring it in and put it on. Don’t worry about it.” We took him at his word. So, I went on and signed up on some paper. I should have known better. I’ve been out of town but I have my cellphone with me the whole time and that was where he was supposed to call me. It has been over a month now and I have heard nothing back from him.

AHS's online claims process is easy. I do everything there. When I had an issue with an appliance, everything went good. Peterson Repairs came out and resolved the issue.

I submitted a washing machine claim to American Home Shield. I did it online, and the online process and the website were simple. The contractors from Appliance Home Solutions were out the next day. They did a great job. They fixed it that day and had the part on their truck, and I was very happy with it. Since the repair, the washing machine works perfectly.

The bathtub faucet in my main bathroom was leaking. It was dripping all day. I called in a claim to American Home Shield and the rep whom I spoke with was very pleasant. J & E, AHS' contractor sent a tech who was fantastic. He had to order a part but was back the next day with it. I'm 100% satisfied with how this claim went. Now there's no leak.

I called American Home Shield then a contractor came to check our air conditioner. It was blowing but it wasn’t blowing a lot of cool air. The contractor told my husband what the diagnosis was and they were very nice, pleasant and professional. They took care of the problem that same day. We were very pleased.

There was an issue with the drain pipe from the house to the outside sewer. When I spoke to somebody from AHS, I had problem understanding the policy because the person had an accent. I wanted to know what was covered but once I read it, I was fine. The plumber had to come out two different times because he didn’t know the problem at first, but he was able to fix it. He did an excellent job. I would recommend AHS. In fact, this house has had a lot of problems, which they repaired.

My most recent claim with American Home Shield was for the freezer part of my refrigerator. It wasn’t draining and it was all ice up on the inside. There was a big chunk of ice on the very bottom of it. I called and they sent a repairman out, and he got all that ice out of there. And he tried to clean up, but there were a bunch of parts that needed to be ordered for it. And evidently, they couldn’t get those parts anymore. Then they called me and told me that American Home Shield would be getting ahold of me.

The AC unit was still running but if I had the thermostat set at 70, the house temperature would climb to 75 before it would start to cool back down again. It couldn't keep up for some reason. I submitted a claim online to American Home Shield and it wasn’t bad. It asked me what it was for, I put in AC, and they said that they assigned a contractor, and they said they would call me. The next day, I called the contractor and they told me when they would be out. It took a couple of days and the first guy that came out didn’t know what he was doing. He was a young kid and I don't know how much experience he had, but he didn't find anything wrong other than the filters.

The temperature in the refrigerator was rising and wasn’t keeping the food cold. I called Hotshot Appliance so they could come back out because they had recently fixed it for the same thing but it's working good now. The refrigerator has had the same problem a couple of times with the temperature not holding, and it seems like American Home Shield doesn't necessarily want to replace it, which it may need. They just wanna continue to fix it. AHS should kinda look at the overall history and they need to evaluate and ask why they need to keep sending people to fix it if it's the same thing. The experience hasn't been perfect with AHS but I would still recommend them.

A friend of mine who had good service from American Home Shield recommended them and we’ve been with them since about April of this year. I spoke to their rep when I first signed up and it was good. The process with AHS was simple which made it easy for me. When the dryer wasn’t working right, I called AHS and opened up the case on Labor Day. The contractor contacted me the following Tuesday and was out there on the same day.

Discount Contractors was assigned to a claim that I made through American Home Shield and they came out in less than 24 hours. Things have been going very well since the repair, and I'm using them for another work now.

My plumbing claim with American Home Shield was filed online as it was a little faster, and the guy from Your Texas Plumber was great. He explained everything and exactly what I needed to do with the whole process. And, the leak was repaired.

I called American Home Shield and told them I had a leaking problem. The contractor showed up when they were supposed to. I had leak in my ceiling. The tech said that the main sewer line was stopped up coming through the toilet, and it caused a overflow in the drywall on the second floor. All their services are excellent. I would recommend it to anybody. American Home Shield is the best home warranty company out there right now.

I filed a claim for the AC when it stopped working. I was really impressed with American Home Shield because when I called and told them my husband had heart concerns, and could they get someone out the same day, the rep called the contractor right away. And then she came back to the phone and said that they would be out that afternoon. It was a great, great experience because I was really stressed out when I called around 7:30 that morning.

My air conditioner wasn't blowing cold air and I called American Home Shield for it. The rep that I spoke with was great. East Texas Comfort Solutions was here right away ‘cause I told them I had an elderly woman living here, and they jumped on it and got it done.

The main breaker on my panel box was tripping and getting very hot. I submitted a claim on the American Home Shield website and it was pretty easy. Then the tech who came out was very thorough. He knew exactly where to go and he got out of there quickly. So, he was good. And so far, I haven't had any problems since the repair.

The air conditioner was not working and I called American Home Shield. I went through the automation and it said someone would reach out within 24 or 48 hours. AHS assigned me to Foxcroft who called me a day later. The contractor was great. He was very knowledgeable and I asked him a bunch of questions because I know the basics about air conditioners but not as much as he does. He was fantastic. Since then, everything has been perfect. If I didn’t have the coverage with American Home Shield and I had an issue, I would still get a hold of him and go through him for repair or a replacement.

When I purchased my first house, the seller offered American Home Shield to me and I've been with them since 1997. My latest claim was for the icemaker of my refrigerator and the tech that AHS sent out was really good. The work was completed in less than an hour. I would recommend AHS. But I don't like that I have to pay before the contractor comes out. There’s that possibility you might change your mind, then you gotta take a couple days. Because at first, once the technician would come out, then you pay, but AHS changed it. You pay beforehand even before you get serviced.

We purchased a new home and had it rekeyed. 911 Locksmith Services came out and the contractor was very professional. The job took 10 to 15 minutes and he left us two or three copies of the keys. Overall, the experience with American Home Shield has been very good. We are very satisfied so far.

American Home Shield sent out the contractor within a day after I submitted the claim online. The contractor was on time and they fixed the problem. They were thorough and they explained things to me.

The handle on our pool pump was leaking on the top and then, it was shooting the filter sand out of the jet. I submitted the claim online to American Home Shield on a Thursday and the contractor came out three days later since he was booked until the following Monday. He was very informative and he was a great help. Everything is fine now.

I called American Home Shield to file an AC claim. The AC unit wasn't cooling. It wasn't blowing air inside the room. The technician that came out was on time, very courteous, and very professional. Everything went okay, and the AC is running okay now.

I logged a claim online with American Home Shield. It was for a fridge repair. There was some electronic component that was not working so it had to be replaced. The online claim process was very easy and the followup from both American Home Shield and the company they provided was good. It took five days for a technician to come to my house. American Home Shield could not find another company nor could they get a sooner schedule. And this is not the first time. Anything I have with them, it takes them a good while before somebody gets sent irrespective of how urgent I say something is. But the company that American Home Shield gave the last time around had very good service. I didn't have a problem with the company itself but it took a while for them to get the part.

The refrigerator freon was finished. I submitted the claim online to American Home Shield. Within 24 hours, somebody called me. Then the schedule took time because I called Tuesday but Express Appliance Services came on a Friday. Express Appliance was pretty good. The only thing was that they do not give me a call. I call them and it takes half an hour to answer the call. But they're very professional. Overall, I would recommend American Home Shield. They're just great. I'm happy.

The tech from All In One Appliance Repair was fantastic. He called before he came just to get the details of what was going on because there’s not a lot of detail when I submit the computerized version. He pretty much knew what was going on before he even came. So, he came with the prepared part, he was ready to go, and then, he still made sure that he wasn’t missing anything before he left. He did the job, made sure everything was good, and gave me some more information about how to take care of appliances, and he was great.

The most recent claim I had with American Home Shield was for a plumber for the toilet. I talked to their rep who was prompt and courteous. The service was also prompt, and the problem was solved. I have another claim and it's for a refrigerator repair. It takes a long time for the part to come in, but I don't think that’s American Home Shield’s problem. This is the third week of waiting for the part and it's supposed to be done tomorrow.

I've been with American Home Shield for about a year now and I usually call to submit a claim but it's not super great. I have three air conditioning units. And when I filed a claim for AC, it only assigned me to one unit. So I had to call back and talk to a representative to add the other two units. It's so annoying. Other than that, the contractor they sent out, Air Command, was great. Their technician was on time, professional and efficient.

I live in a house in a development where everybody's air conditioners are bad. They're too small of units for our townhouses, they're more for condos, and I've been told this by several air conditioning guys. In the first year I was here, we had an issue and it was 105 degrees. We couldn't even stay here. I called my American Home Shield, and the people that they recommended didn't get here for five days. They were terrible, not polite, and just awful. They came out 2 or 3 times in the past. So in my records, I want them taken off the list and use Air Pro Services instead. Air Pro Services is amazing, family-oriented, and they know our name when they called to tell me what time their guy's coming.

This company has failed to comply with their contractual obligation to make a repair authorized by their vendor and ordered. It's been almost 3 weeks. On 9/6/19 a service call was made in response to a request for service. The vendor that looked at our HVAC diagnosed the problem as a broken blower motor that was covered under the warranty. The part was supposed to be ordered the same day. I called American Home Shield the same day to confirm this. They quoted me 3-5 days to receive the part. My local rep Rick ** assured me that they would expedite my part because of the extreme heat.

I called on a Saturday because my a/c went out. I had an technician at my house Monday afternoon. It took less than 1 hour to have it fixed. My fan motor had went out. The technician was nice and had a wonderful personality. A repair that would have cost me $1000 only cost me the service call fee of $125.

I am very frustrated with you! I had a contract and was paying $34.99 a month. I just realized yesterday that you have been charging me $49.99 since May 2019!!!! You never let me know about this price change! The last email I have from you is from March! I called yesterday was put on hold for over 20 minutes! I called again, was told she wasn't authorized to do anything about it and promised someone would call me today. Instead of a phone call I received an email confirming cancellation of my policy and me still owing you money! NO! I have spend the past 15 minutes on the line with your representative who hasn't passed me to a manager and keeps insisting about cancellation department! Your service sucks! You cannot be charging my credit card whatever you want! I have had a policy with you for over a year and now you're raising the price for existing customers while new customers still get the same $34.99 price. That is not ok!

End of day it's all about the fine print and expectations. I've had them for several years. Here is what I learned. And will be canceling now.

After a lot of research I paid for American Home Shield's premium package. We purchased a home built in 1996 and they were one of the few companies that would cover us regardless of the previous owners maintenance and negligence of the home. The Premium package was over 600.00 dollars which I did not mind paying as it was going to cover our home should anything break down.

Almost immediately after posting my review, Ms. Darika **, a Social Media Specialist for American Home Shield, reached out to me to get the issue resolved. She was very kind and followed up daily on the resolution timeline. I was reimbursed the full amount I had to pay to get my AC fixed with the other company. I was debating on staying with American Home Shield, but after being handled as a customer should ALWAYS be, with care, concern and urgency, I am happy to say, I will be keeping AHS as my home warranty provider. I am beyond pleased with the outcome and I appreciate all you assisted in this process!

Filed to have my kitchen range fixed in July. After nearly 3 months and over 10+ hours of call-time with AHS it's still not fixed. They have the absolute WORST customer service and show no concern of having it repaired. I don't understand how they remain in business with such poor practices. They should be ashamed of themselves. Don't bother purchasing a plan through them, and should you already have one, you're better off seeking out your own contractor. It may cost you more, but it will save you so much in anguish. If I could have rated them zero stars I would.