American Home Shield Reviews

I was trying to do preparation for the hurricane, which was moving things off of my patio and into the garage. The garage door opener worked perfectly from the stationary button on the door in the garage but I have four remotes and none of them worked. They were all canceled out. As near as I could figure, it had to do with this lighting strike nearby which had happened weeks prior. When I would step over the electric eye to get in and out of the door, it worked fine too. But because of the storm coming and because of the inconvenience of not having the ability to open the door with the remote, I was trying to get this handled prior to the storm.

We had a ceiling fan issue for about a month and a half or so. My husband submitted a claim to AHS by the phone and the contractor that they sent out dealt with it and did a great job. They followed through, discussed and gave rationality as to why things were happening as they were. We have six fans. At the end we said, since the tech was here, he could take a look at them and see whether we have any concerns but we didn’t. But one of the fan just wasn’t working at all. So, he had to take it and took some part out of it and replaced it.

My experience with American Home Shield was very good. I submitted a claim online for the air conditioner and the website is user-friendly. I was told to expect the contractor to come out within one day and they did. The contractor was excellent too. He replaced an electrical part and the air conditioner works great now. It's perfect.

On my stove, when you first turn on the burner, it does a clicking until the fire comes on and then the clicking stops. Normally it would stop in about 20 mins, and when the clicking didn't stop, it went on for four hours straight. I was freaking out ‘cause I didn't know if my house was gonna blow up. I turned off the gas, and I had to turn off the power in my kitchen because I didn't know what was gonna happen. I called American Home Shield and they said, “Monday’s a holiday, so someone can come on Tuesday.” So, I took the day off on Tuesday and I waited all day Tuesday. The rep from the contractor company said, “No, we can’t come on Tuesday.” She was trying to give me a later date, and I was like, “I have kids.” I already hadn't had power in my kitchen since Saturday, so it had been four days. She was really rude. Nonetheless, they were able to come out and the repairman that came out fixed it. He was nice and AHS was fine.

The contractor came out, looked at the AC, did the required examination and he said that we needed an electrician. He asked where the box was and I showed him where the box was that I knew. He said there was another box and he went around to the side of the house and that was where the box was located. He flipped it on, and then, the AC unit came on and went off. He did some more examination and then, he flipped it back off again and he went back to the box again. Then, he went back to the thing, and he did some more examination. He said it was our compressor and I asked him what would cause it to go out. I also asked if it would give some sign or warning and he said that sometimes, I wouldn’t get a warning.

We bought the house in July and when we moved in, we realized that there was water leaking by the water heater. It was replaced, but then the other parts sent rusty water and clogged the pipe which caused it to leak under the house. It made it to where water wouldn’t come through our shower in one bathroom, so my husband called American Home Shield to request for service and a very nice and professional tech came. I was impressed with the services, the way they worked. The tech made us aware of everything he was doing and got things done. He replaced the pipe under the house and everything is good again. My kids can shower in their own bathroom again, which is great. Our Realtor purchased the one-year warranty for us and we’re definitely going to renew since we are happy with what AHS provides.

My wife and I took over American Home Shield from my mother-in-law two years ago, and they had it for a couple of years. If I call in a claim, it’s good as I like it when I get to talk to somebody. REEP’S Air & Refrigeration recently came out and their contractor was a very professional guy. He had a guy he was training with him and they were both very nice. It all went really well. I just wish they would’ve replaced my air conditioner. It has been fixed two or three times and I don't know how many times AHS is gonna have it fixed instead of replacing it. It’s battered and 20 years old. But I know they go by how they make their money and they keep the cost down, so if they can fix it, that’s what they’re gonna do.

For my most recent claim with American Home Shield, Smokey’s Garage Door came out and they were awesome. They were able to resolve the issue. However, I replaced that garage door two months ago and I had to pay again to fix it two months in. It seems like there should be a warranty on the product itself. It was a brand-new unit and they had to replace the whole motherboard in the thing, but I still had to pay 100 bucks. That should be covered. Other than that, American Home Shield's website is cool. I did the claim online and it was easy.

This is my first year with American Home Shield and I did the claim online. After my first time when my heat was out during the winter, I have not messed messed with a phone call because I was on the phone for two hours multiple times. There was an issue with my account not being paid for when I bought the house and I called multiple times to verify that I had coverage, and the person who was the first line of phone call said that I had coverage. I did that three times and when I actually had an issue and called somebody out, they fixed the $70 issue where it was just a fuse. But I called them out a couple weeks later because the heat pump had stopped working and since it was a $1200 fix, American Home Shield said that they were not gonna cover it because I hadn't had coverage because they hadn't received payment. They said I was gonna have to pay this repair out of pocket, and I still had to send $600 for the AHS policy.

I called American Home Shield to file a claim for my air conditioner compressor that wasn't kicking on and the rep that I spoke with was very good. The contractor that came out was very professional. He diagnosed the problem quickly and fixed the problem. When the contractor opened up the AC, the contactor was full of ants. Supposedly, you get voltage that comes from inside the thermostat and it sends a signal out the contactor and it turns on the big power to turn everything on. Apparently, the contactor wasn't allowing the power to click over. The ants were stopping it. So, AHS ended up having to replace the contactor. I haven't had any further issues since then. Everything was great.

The air conditioner stopped working and I submitted the claim online to American Home Shield. They gave me a time frame for the contractor to come out which was between 11:00 to 3:00 and it was close to 2:00 when they got there. The capacitor had gone out and I went out and watched them take the old one off, put a new one on and the system kicked in. The person who comes out for that particular company has been out both for the heating and air conditioning and they’re doing very well. The experience with AHS was great.

I filed the claim over the phone with American Home Shield and everything went fine. DeMond Electric Contracting came out in a couple of hours and they walked me through the whole thing. The thing is working fine now.

I've made several claims with American Home Shield and I’ve been very happy. I always recommend them. Recently, one of the water spigots that are behind the washer had a leak. We have six people living here, so we wash clothes every day no matter what. Without fixing that, it would've been a mess. I put a claim for it online and navigating through the website was easy. Immediate Response Plumbing & Rooter Service was on time, and they were professional and courteous.

We had a problem with our icemaker in our fridge. We filed a claim with American Home Shield through their website. The contractor was great, punctual, took a look at our stuff, and was really fast and easy to work with. He said that he needed to order a new icemaker because it would produce one batch of ice and then stop. We had to keep resetting it. I'm not sure that it could be fixed, so he had to order a new one. We haven't gotten a new one yet. He has only been out to diagnose the problem because he had to reorder some parts. We've also had a couple of things that we've had to use our warranty for. It's been really easy, and it gets taken care of in a timely manner. So, I really appreciate that it's been easy to contact them, and then they contact me with the appointment, so I don't have to call someone. I would recommend American Home Shield.

My air conditioning unit for upstairs was not working. We called American Home Shield and everything went smoothly and very normally. They scheduled the technician and he came. This gentleman has been here before and he already knew me, my house, and the air conditioning unit. Then he just quickly resolved the issue. It's been working ever since. I was very happy with the way they handled me and responded with the resolution.

I had a problem with the dryer and I submitted a claim with AHS. The tech they sent out was really nice and professional but he didn't explain much on what was the problem. All he put on our paperwork was that the dryer was broken and it needed to be fixed. But he had to order a couple of parts and he told us that verbally, yet he didn't put that on the paperwork. Then the office called and let us know that the parts were ordered, that they should be in by this date, and he would be back out on this date. When he was here, he took my whole dryer completely apart and he didn’t know what was wrong with it. We told him that when we would turn the heat on, the heat would just go completely away within 10 minutes. He said that it was something that had to do with the timing then he came back and said that it was the heating element, and he replaced two of the heating elements. Other than that, he fixed the dryer and since the repair, it works wonders.

We've had American Home Shield since January and it's usually faster to submit claims with them online. When the dryer broke, we had a technician from 3 Boys Appliance come out and fix it right on the spot. He was there for 20 minutes and he was done. He was pretty awesome.

We had a couple of rentals and we called AHS recently. I had one that was in Gridley, California, and that was a really good plumbing call. And then, we had another one in Paradise, California, and we had asked for a leak detector. They sent a plumber out, he walked around looking at faucets, and we already could tell there was no leak in the faucet. And then, at the end of the call, he said, "Well, what you need is somebody who does leak detection." We thought that was what he was. We were not happy with that one. That home is in Paradise, California where almost the entire town burned down. Our house was standing but it was using a lot of water even before the fire. We had to get a private water tank up there and the water was very expensive at 10 cents a gallon. So, we wanna definitely get that leak detection done then. But we figured we'd have to wait 'til we got the city water back to really just do that.

The wiring on our AC had overheated and needed to be replaced. The air conditioning man came out on Thursday morning, and the electrical people came out late on that same day. But they said they couldn't make the repairs 'cause they needed confirmation from American home Shield to okay the repairs. But the AHS agent was looking for a second opinion on it. If I didn't get the upgraded wiring and was replaced with similar wires, it could have caused a fire hazard. The electrician told me that the type of wiring that I needed was expensive and that AHS were probably looking for something that was compatible or cheaper.

Valleywide Cooling came out for our air conditioning and was excellent. I did the service request online for AHS and the website was good.

After my review, Andreana reached out to me immediately and my air conditioner was repaired in less than 24 hours. Andreana was very courteous and professional. She made every attempt to make sure my issue was resolved. I'm happy to say it was resolved to my satisfaction. Thank you!

Last year before it got cold had a ceiling fan fixed, they sprayed some kind of oil and was working temporary looks like it when summer came along try to turn on the fan stop working again so called them and said past 90 days and cannot do anything. I told them, "You guys should of replaced the fan not do a temporary fixed." I asked I wanted to talk to a manager and they didn't let me. We are paying $100 per visit and monthly fee. I'm not going to check the fan in the winter if it's not working especially when we don't need a fan in the winter! We believed the contractor that should work without any issues when I asked him questions what he was doing. The problem is either the contractor are being cheap or they hiring the cheap contractors.

While my initial experience with American Home Shield was not ideal given the contractor didn’t show up at his scheduled time or ever call us back, I was pleased with the company’s swift follow-up and expressed desire to remedy the situation. In the end, American Home Shield helped cover some of the costs of our repairs which we certainly appreciated, even though we sourced the repairman ourselves. I’m glad American Home Shield stood by their commitment to us, even when their contractor fell short.

Updated on 09/20/2019: Be extra careful with AHS. My refrigerator not working 5 weeks ago and they said the parts is back order and offer $313 or wait 10 to 12 weeks to get it fix. After several communication on here. They agree to allow me get repair by with someone but they only going to pay $313, I have to pay the difference. They already know that my Kenmore Elite French doors cost over $3000.00. This company nothing but Scam.

I had (paid) a monthly premium to AHS for three straight years. Two years in I had a small leak and they responded without incident. Almost three years in my AC went out on, of course, a Saturday. I called AHS and was put on hold. This was July in Phoenix and happened to be the hottest day of year so far...110. After long holds and some disconnects, I was told they dispatched the call to a local AC company. After a couple hours of not hearing from them, I called AHS back and asked what was going on. They gave me the AC company’s info and I called them. Turned out they didn’t work weekends and couldn’t send anybody out. Really, nothing in the contract about no service on weekends. I called AHS back, and to make a long story a little shorter, after many more calls that night trying to get someone out, we finally had to go to a hotel and incur more costs. I was so frustrated I could burst!

Though it took months of back and forth with AHS' customer service, my issue was finally addressed after I voiced my distress on ConsumerAffairs. I haven't yet received my check for my replacement washing machine but I've been assured it's in the mail. Pending that, this matter is now resolved.

I made an appointment with American Home Shield because the AC in my house was not working at all, and it was upstairs and downstairs. I did the claim online and it was a quick process. The tech from Myers Comfort Specialists came out and he replaced something on the outside where my AC unit was at. He was very professional and he did the job very quick. It was overall a good experience.

The air conditioner went out and I called American Home Shield and within a day or two, somebody showed up to look at the unit to see if it was repairable or fixable. They said that the unit needed to be replaced because of the age and the failure that had happened with it, and quoted me a price on a new one. And that specific week, they installed the new one, and everything was working good. The contractor was great. My cousin have had them on her house and she was real satisfied with them and what they've done over the last year or two. American Home Shield was incredible. I was very surprised and very excited about the way that it went. I was real happy with the way that it went. My cousin sort of talked me into getting into American Home Shield. And fortunate enough, I did it when I did it because we had a failure on our air conditioner. The same man came out and did the work and it was amazing. The contractor was exceptional.

My recent claim to American Home Shield was for my washer as it was leaking. I called and the rep I dealt with was fine. They were professional and there was nothing for me to wonder, “What's wrong?” The contractor called, then they were in and out. My appliance broke, I called them, they put in a claim, and it was fixed -- that was what I was expecting to happen. Everything has been working. Overall, AHS was quick.

I recently called American Home Shield for a plumbing issue and they sent Mr. Rooter. They resolved the issue and we had a good interaction with them. The only problem I encountered was the fact that AHS doesn't cover water softeners. Ours came with the house, which we recently purchased, and I didn't know how to work it. I wanted somebody to come by, take a look at it and point me to the right direction. Mr. Rooter was nice enough on a second call after I called and brought that to their attention. They came out and they told me everything was good to go. I still don't know how to work it but, it's working and that's all that I need.

I’ve had issues with every single solitary call I’ve done to American Home Shield in the last six months. The contractors that they send out are not professional. They don’t show up and they take forever to call in whatever’s wrong. And it seems like American Home Shield is not covering like they used to. I've been with them for 15 or more years and it costs me money every time someone shows up, where it used to be where everything was covered. Now, it’s like nothing is covered. I had a water heater replaced and I had to pay $515 out-of-pocket. Also, I had a garbage disposal replaced and they came up with something that cost me $150 out-of-pocket.

When I bought the house, American Home Shield was transferred over. I submitted a claim online and the process was a little confusing. There seemed to be a lack of consistency. When I put in for the appliance guy, the young lady asked me for my credit card number before the service, which was odd, but I gave it to her. So, I thought that took care of itself but I kept getting an email saying I owed $75. I took it upon myself to think that they would go ahead and bill me using the same credit card but they didn't. I knew how much I owed but I didn't know for which service. It could be a little clearer in that respect. I got a hold of everybody and I sent emails asking them to call me if needed. I went online and paid it with my credit card and nobody said that they messed up. So, all is well.

The main bracket had pulled away from the wall, where the chain runs up and down. And the motor ended up being faulty on the garage door opener. The contractor that American Home Shield assigned to the claim was very courteous. He explained everything. It was excellent. I’d definitely would want them to come back if I ever had an issue.

We had to have the garbage disposal replaced and the service from Pruitt’s Plumbing was good. Though I don't think the service tech should ask to use the personal restroom 'cause that’s unprofessional, the new garbage disposal was delivered in a timely manner and it was effectively done. I've been with American Home Shield for many years and they've been good. The online claim submission has been pretty fluid. The price keeps going up and it's so much more now that when I first started out, but they seem to have a better record as far as repairing than some of the others.

I’ve submitted claims over the phone to American Home Shield but I prefer doing it online. It’s a little easier when I do it from work. The waterline on the fridge had a tear in it and it was leaking water, so we would get water coming through the filter and the ice maker wouldn't work. When the contractor came out, it went perfectly. He just took off the part that was pulled out and plugged it back into the adjuster. He was very professional and took care of it very quickly. He was in and out. Since the repair, the fridge has been good.

I’ve had two small claims with American Home Shield and I've been with them for just about two months. One claim was a simple issue that was resolved quickly. It ended up being more of a fact-finding thing. We had some arc-fault breakers that tripped a little bit easier than the old-school circuit breakers. I learned a little bit about that and how to make it not happen and that was also great.

The American Home Shield website is pretty basic, but there's no way to explain situations or put multiple issues when you make an order online. For example, if I have an air conditioning claim and I have a problem with two separate air conditioners, I have to claim only one of them, and then call them and provider further information. We usually wait until there are multiple problems on a work order, and as it works with American Home Shield, whenever we have to make a claim online, we have to just submit one claim and then call them to add to the claim before the service provider comes.

I always use American Home Shield and have been with them for the last 10-15 years. Recently, an AC was not working because a fuse was off. The fan was not working. I submitted a claim online and got the email back with the vendors, in which I had to choose one. They recommended one vendor, so I went with that. The vendor called me the next day to make an appointment. The tech came out and showed me the parts why the fan motor was not working. He fixed the AC and changed about three parts in it. He did a fast job and was very clean. The AC is working fine now.

I called American Home Shield up when the dishwasher was leaking. The contractor was real nice. They had to replace the dishwasher. So someone else had to come out for the new dishwasher.

I requested for service over the phone for my AC that wasn’t working and the reps I talked to were very good. At first, it was gonna be two weeks before the contractor could come out and I thought that was too long so I called American Home Shield back and they made it in two days. The contractor that came out was very professional. They got here when they said they were gonna be here, and they took care of the problem in a timely fashion. They were excellent.

When I file a claim with American Home Shield, I just call them up, tell them what I need, pay my deductible over the phone, and they send somebody out. The technician that they sent for my washing machine was really good so I was very pleased. He was quick, efficient, and professional. He told me about some rods and showed me where they had worn out. I’ve used American Home Shield twice so it’s well worth the money. Everything’s going smoothly.

I called American Home Shield and the representative was great. Lewis Electric was great as well and they able to resolve the issue. They were very professional and timely.

The AC wasn’t working at all because the fan on the outside unit wasn’t turning. I submitted the claim online to American Home Shield and the contractor was very professional. He was right on time and it took him less than two minutes to diagnose the problem. The unit is over 20 years old so they didn’t have the fan motor in stock and they had to order it. It just took a couple of days. He called me and came out early in the morning, and installed it. They were done in less than 30 minutes. Then, they checked everything else too to make sure it was running okay, and it was. They did a great job and they were very personable. Also, they called and made sure that it was a good time and gave me some options. They were a very nice company. Since then, the AC has been doing excellent. I’ve been with American Home Shield for a year and I’ve got it on automatic renewal.

I've had a really bad experience talking to an AHS rep once. I was asking her a question about being covered and she said that it wasn't. And I said, "Well, I want more explanation," and she wouldn't. And I said, "Can I talk to your manager?" and she said, "Absolutely not," and then she hung up on me. And then another experience was pretty good. That fellow was right on top of it, helped me and gave me the number, and they followed up via email to make sure that the company called me to do the service.

The drains pans of our AC were full, and the water wasn't draining out to the drain pans. We did a claim online with American Home Shield and Air Technical serviced our AC. The service was great. The tech was very professional and very friendly. He answered all my questions. Everything was fine.

We've been with American Home Shield since March of last year when we purchased the house. My husband was the one who submitted the claim when we had an issue and the interaction with the contractor was great.

Exclusive Plumbing was sent by American Home Shield for my toilet. I made a call and opened a ticket. I was given an expectation on time as to when to expect the contractors, and they came the same day. The service was very excellent. The repair made my day-to-day operations in my home more effective and efficient.

SavvyTech came out for our dryer, and our interactions were great. Everything has been fantastic since the repair.

I had a warranty with AHS when I bought my first house, and then I signed on it now. Recently, I got my locks re-keyed and the technician that came was excellent. It's been a great experience so far with American Home Shield.

I've been with AHS for seven years and I’m very satisfied with the service so far. I submitted a claim online when the fan motor was making a lot of noise and it wasn’t working right. I filed the claim in the morning, and then they assigned me a person to do it. And so I called and I left a message and told them to call me. And the contractor called me back in about 30 minutes, and then he was there in a couple of hours. The work performed by the contractor was very good. They were very timely. Everything was good.

Our toilet was sewing up, and I had tried to plunge it a couple of times, and it wouldn't go down. Then it overflowed into the floor. So the guy from Waters Edge Plumbing came out and fixed it. Submitting the claim with American Home Shield was very easy. I did that one online. The website was easy to navigate. The contractor contacted us within 24 hours, but I ended up contacting them and they went ahead and got something scheduled. They were very professional. Everything seems to be fine. I was very satisfied. Our experience was very good.

American Home Shield has handled things so much better than other companies I’ve been with. I’ve been very impressed with how hassle-free everything has been. Recently the AC was running, but it wasn’t cooling at all. I made the claim online which was very easy. The only issue I had was it doesn’t allow you to select standard or emergency. I had to call them and get it switched. If I had just sat around and waited, it would've been several days before somebody got back to me on a standard call. But the techs were great. They took great care of business, switched it to an emergency call and put it in as an expedited request, and it was great. I have had really bad experiences with other warranty companies sending out the very bottom-of-the-barrel contractors, but this is a company that has been around forever. The guy was super nice, super efficient and very communicative.

I called American Home Shield to file an AC claim and I spoke to a representative. She was nice, straight to the point, took my information, and she followed through by contacting the company. Ace Heating & Cooling, the company, called me to confirm they received my information, and they set up a time to come out. They were able to resolve the issue. I would recommend this company.

The technician came out and said that our drain was clogged up. And then he used CO2 cartridge to blow it out, and it was okay. But about three days later, we came into the house, and water was pouring down into the living room from the ceiling. So, we had to turn the air conditioning unit in the attic above our living room. We had a hurricane in the area and thank goodness, we didn’t leave before we found this, and that water would’ve come out for several days. And then all the repair guys were off for a week. So, at the end of that week, the repair guy came out again and he said he didn’t know what it was. It looked like it was still stopped up, and that he got it straightened out.

I thought that there was a problem with the sump pump and I submitted a claim with AHS online. I didn't call them because my problems generally happen at night and I figured that the lines would closed by then, so I just submitted my claim online. And right away, the next day, when I looked, AHS already had things going. So, I was very pleased with that.

The reps at American Home Shield are always professional, courteous and knowledgeable. I called to schedule the appointment for a plumbing claim when the drain pipe where it connects to the bathroom sink was leaking. The problem is resolved now. The pipe is fine and not leaking. And in this particular case, the contractor was right on time, very courteous and professional. But the contractors are also usually very prompt. They tell us ahead of time what time they will arrive and are usually right there when that time arrives.

I've been with American Home Shield for over a year. My sister got AHS and she said that they have good pricing. I had wonderful luck with Waterloo Road pump & Supply, but I was a little bit concerned about the heating and air company that American Home Shield called out. There was a noise in my air conditioning and something was happening. The company had been here the day before we were having a party and told me that nothing was wrong. Then Saturday came and our air conditioning went out.

I've had American Home Shield for over a year. The first time that I filed for service, they sent out an appliance dealer. The service repair person told me that he would have to order the part through American Home Shield and that the part would take 5 to 7 days. I asked him if I had requested him to come to service it without American Home Shield how long it would take. He said he can have it done today. I am a family man with a large family. I cannot go a week without a washing machine. I only can imagine had it been an air conditioner going out on me in the heat of the summer and having to wait an entire week to get it repaired.

Avoid AHS at all costs. They partner with poor local contractors, customer service is unresponsive, and service is unnecessarily slow. We went over 3 weeks in Arizona without A/C, thanks to AHS partner.

My AC stopped working on August 14th and I filed a claim with AHS. HVAC tech on 16th diagnosed the issue that the thermostat signal wire is broken (which is covered by the warranty). However, the tech transfer the work to electric trade. Electrician shows up on 20th and states that this is not HVAC issue and transfers back to HVAC. AHS assigns another HVAC company who shows up on 25th and diagnoses the same thing and tells me they will submit the work to AHS and once approved they will start the work. The HVAC company instead transfers the work to an electrician again. I call AHS and tell them that an electrician has already been there before and he already said it is a HVAC issue. AHS now tells me they will send another technician after two weeks of no AC in August.

I have been with American Home Shield for over 20 years and in general, have been satisfied. I am not satisfied today. I think that I have been fooled by American Home Shield. I pay American Home Shield $55 just for the privilege of being a member. That buys me nothing. Each time a repairman comes out for a repair, it's an automatic $125. Each time I make a claim for a repair, I am asked to check what needs the repair and asked the symptoms.

My refrigerator was not working properly. I called American Home Shield and the first vendor (Coastal Appliances Kitty Hawk, NC) that I was assigned to never called me after 2 days. I left messages and never heard from them. The second vendor (Whirpool) said it would take 3 weeks for their next appt. The third vendor (High Tech Appliance Kill Devil Hills, NC) did not bother to show up. When I called AHS., I asked over and over again to speak to a supervisor and my request was dismissed. American Home Shield was not very helpful or concerned about my situation. This company is very good at transferring phone calls and placing customers on hold. I am a new customer and not impressed with American Home Shield thus far!

Worst experience ever! 2 claims in 1 year and neither were resolved. Had to pay out of pocket due to lack of service. Ended up calling contractors on my own for covered repairs. I do not recommend and will not endorse this company in the future. Very unhappy with the lack of service provided.

I had an issue with the shower valve not working in the main bathroom. Within a day of starting a claim a plumber reached out to me about scheduling and explained the repair steps. He came out and reviewed what needed to be done and explained the steps. One of the steps he needed to take to access the plumbing was unfortunately to cut into the drywall behind the shower. I understood why this was necessary and and he went on to say that AHS would have someone come out to repair the wall afterwards. I reached out to AHS about the wall and after a few days they contacted me back to say they had no one in my area that could do drywall. As a result they offered me a cash option to find a local contractor myself to do it. So far all of the estimates for the repairs have been well above what I was offered to get it done. Not real happy about that.

I was told about American Home Shield home warranty! I called them to sign up last month and after a week I called the home warranty company back regarding my pool/pool equipment not working. I specifically told them my pool heater wasn't working and also my pool pump wasn't working. They sent a guy out to come check only the heater and did not check the pool pump. I called them back and told them what was going on and they told me I have to pay $75 twice for them to send someone out again. They made a mistake and want me to pay for it.

My HVAC unit was leaking so I contacted AHS. It took 2 days to get a technician to come out, and he arrived at 5p when my window was 12p-4p. The technician discovered there was a modification during installation and immediately told me that he didn't think the home warranty company would cover it. The modification was for the drain line - There wasn't room in the front due to the cabinet housing so they drilled a hole in the bottom and installed a copper pipe elbow that connected to the drain line. The technician didn't want to touch anything, and I was charged a $100 deductible for this visit. The technician submitted a diagnosis (still unknown to me) and estimated the repair at $350. Then began 2-3 days of numerous calls to AHS, fighting for the claim to be honored.

The absolute worst company I have ever had to deal with in my entire life. My duct work was shot, and I put in a service call. I was amazed at the prompt response and had an appointment set up within 48 hours of the initial call. This was about the only positive. The company they sent out, came and told us "it is normal for duct work to be saturated. Your problem is a plumbing leak." My husband and I knew better so we called another company to come out for a second opinion. Our own second opinion wasn't under the house for more than 5 minutes and came out saying we have a major problem and need to have our duct work replaced immediately. I called AHS with my concern, they said that they would have to wait for the plumbing to be checked as that was the issue addressed in the first report. Understandable. This is where the scam comes to light.

No one can ever give you a straight answer, waited 2 months (Oct. 2018) for fridge parts & only after I spoke to an American speaking rep did I get the necessary parts to fix my fridge. Fast forward to June 2019 outside A/C unit not cooling.. 1st HVAC company came out to look said will need replaced due to holes in coils, AHS said they will need a second opinion before they can make a decision. Unfortunately, they only have 3 providers to choose from in my area & 1 fella is 2 hrs away. I keep telling them to remove him from my service area as he will not travel. Had to pay the 2nd HVAC provide out of pocket because they told me they Will Not take appts. calls from AHS. So anyone looking for a 2nd opinion the Altoona area... You're outta luck!!

My washer claim with American Home Shield was fine, and the contractor who did it was really good. However, my dishwasher claim was a nightmare. I liked the new thing with the computer, but it doesn't seem to work. With the technology in there, and if they had all the information and could see it, why wasn't the claim showing up on my end? So I still had to call the call center. I got someone who spoke very bad English -- I'm hearing-impaired and it was hard to have a conversation with them. The contractor never called in 24 hours, so I had to call them.

When I had a broken garbage disposal and a leaky faucet in my bathroom, I went online and it let me file as one claim. A-1 Affordable Plumbing came out and Billy was very fast and efficient. He put his shoe covers on and was unbelievably quick. He had to order a part for this leak in the tub but he came in and fixed that quickly also. It was within a week’s notice or so. He was trying to go with my schedule too. The performance on those repairs are great now.

The garbage disposal was leaking. I submitted a claim with AHS over the phone and it didn't take very long before someone from K & S Plumbing was able to come out. The plumber was great and everything was taken care of that same day. I'd recommend AHS. Other than that, I had an air conditioner callback and they wanted me to move part of a wall to take out the evaporator coil to clean it and put it back in. But I haven’t done that and I’m probably gonna get another air conditioner person to come out to see if that really needs to be done before I do all this framework. So that’s still pending.

I’ve been with American Home Shield for about six weeks and the process for submitting the claim has been very good. I called and talked to somebody, and they were very nice as well as the technician. He came out and put the wrong thermostat on so, he switched it out and put the right one on. He just made a mistake the first time and now, it’s working fine.

I called the American Home Shield and they connected me with Dan’s Pro-Lock. They came out and changed the locks. The service was very good and I was satisfied with AHS. It has been a very good experience and everything has been perfect.

The bathroom sinks were not draining, and I called it in and spoke with a person. The plumber who came out was perfect. He texted his location when he was on his way so that we could see how far away he was, because I had someone going to the house to meet him. My son had a dead battery, and he was kind enough to jump my son's car when he was finished. It took him about five minutes, but he didn't have to do that. He told my son exactly what to do in case the problem happened again so that he wouldn't have to have another service call because it was a minor repair. I can't say enough nice things about him. I've had other claims though, one where I wasn't necessarily fond of American Home Shield's choice, but they took care of it. I wasn't happy about the choice of the person they had coming out to do the service, so they changed it. It did delay the service for another week, but it wasn't a life or death thing so it was fine.

When I first moved in, I didn't have internet and I had to submit a claim with American Home Shield over the phone, which was a pain. When you're older, it's harder to do things on your phone. I prefer doing it on my iPad or the computer. It also required a password. I had a claim for the HVAC unit in the attic where the return air box was unglued in a couple of places. The previous homeowner didn't get in the attic and the inspector missed it. Also, the person that came in to service the AC before I closed didn't do anything. But American Home Shield had that sealed that and recently, they also replaced a garbage disposal that had failed. Their contractors were really good. They were on time and they changed the garbage disposal in 15 minutes.

My refrigerator went out, and I called AHS. The lady at the office was absolutely amazing, on top of it, calling, following up and checking. The vendor came out the first time, diagnosed it, ordered the part and then a different guy came back and installed that. It did break down again, so it wasn't that part. In any event, the lady in the office had a backup. It's almost like they just knew. "Hey, if it's not this part, it's gonna be this one." And it was a one, two, three.

I had a clog in the washing machine drain and the technician came out and was able to fix it that same day. Submitting a claim to American Home Shield was very easy. I called up and requested for a service. Unfortunately, it was a holiday weekend and it took until the following Monday afternoon that their contractor could come out and fix it. They said that everyone was booked. It would be nice though to have somebody come out within 24 hours. Nonetheless, the person that came out was perfectly fine. He came in, asked me where the problem was, he went and started to do his work. He showed me what was wrong, what had been the issue and what clogged the washing machine, and he cleaned up after himself. The washing machine is perfect now. The tech solved the issue and it definitely saved the day. I have a teenage son and if I can't do laundry, it's a problem.

I submitted a claim to American Home Shield over the phone and the contractor came in the morning. He was on time, and the interaction and the service were good. He changed the breaker inside the fuse box and since then, everything has been working fine. I can plug my iron up into the socket and I don’t have the problem of it blowing a breaker. AHS is a good warranty place.

When my icemaker wasn’t making ice, I filed a service request online and someone was scheduled to come out within a couple of days. It was very quick and the tech who came was polite. He was good too. He checked the icemaker and it didn’t take him very long to fix it.

Everything went great on the plumbing claim I filed with American Home Shield. I had great interactions with the contractor, 5 Star Home Services. American Home Shield is doing a good job.

I would recommend American Home Shield to anyone because they do as they say. It’s good. I filed a claim online when my refrigerator freezer was icing over. Promptly the next day, someone called me to set up an appointment time to come out to my home. It was pretty quick. They had to replace a small part in the refrigerator and they fixed it. They were great and very nice as well. In fact, everyone was very professional. They did exactly what they said they would do on both sides. It was excellent customer service.

I like the services of AHS and when the motor of the swimming pool went bad, I called American Home Shield to file a claim. The contractor, James Blandford Pool Service, came out two days later and it wasn’t the first time he has been out to my house. I explained the details of what happened and he asked me to take a picture of the motor. He said the motor was shot, so he had to change them out. He did good work.

We had an appliance claim where Mr. Appliance of Memphis came out, and everything was good. They were on time and they put something on their feet so they didn't just step on my floors. They were generally just professional. I put in my claims with American Home Shield by phone and they are timely to get someone out to my house when I needed something.

There was an ice maker and a garbage disposal which weren’t working. It was very positive with the contractors who came out. I had an older garbage disposal, and then the contractor put in a newer one that would last longer. I don’t know a lot about plumbing and it was cool what he said, “Hey, this one will last a lot longer because of the material that it was made of." So, that was good. And it has worked fine. We’ve had the house for a while, so it was a newer model. And that one lasted 15 years. This is our second time signing up with American Home Shield. We have let them go for a while then I told my wife I was ready to get it back and we did.

At first, the AC was making a noise and then it stopped working. I put in the claim online to American Home Shield and the contractor was great. They called me some time that same day and scheduled an appointment. They came out and looked at it once and said that they gotta get a part and get it authorized. Then, they went away for a couple of days and came back and fixed it. They replaced a major component and it was very timely for what it was. Since the repair, the AC has been good and my house is cold.

My refrigerator went out and I filed a claim with AHS. They sent out a tech from Busen’s Appliance and he was very knowledgeable. He was in and out, and he knew what the problem was. Another guy came out for the dishwasher and while he was there, I was telling him I was having an issue with the stove. He just came, did this magic thing, and everything was fine. So, I have no complaints about either one of those that I had for the dishwasher and the refrigerator. They were on time, they knew their stuff, and they were very courteous.

The previous warranty I had took a month to fix problems. I was not happy with it so I canceled the service. I called my mother and she recommended AHS. And we’re in Wisconsin, so it’s across the country. So far, I've had them for two years now. When we had an issue with our garbage disposal, I filed an online claim. It was convenient because I got to put a claim at night. Since I got school, the contractor had to work with my schedule. He came in, looked at the garbage disposal and said it was jammed. He showed us something and he fixed it right away. It was very, very quick. The whole thing didn’t take two minutes. He didn’t even use a tool and it now works perfectly. My only issue is the $100 claim fee. It is too much. If I hired a private contractor, it will be less than half. So, it shouldn’t be that high.

I submitted an online claim at American Home Shield and it was very easy. Blueridge Mountain contacted me within 24 hours and then it was another 24 before they came out. They were very professional. I've had no problems ever since.

The capacitor died on our AC. We went through the online form of AHS to file a claim and they were pretty efficient. Within less than 24 hours, we received the call and communication about our claim. They sent out a man who works for Myers Air Conditioning Service in Montgomery. He was very nice and he diagnosed it quickly. It was pretty obvious because it was an external piece of the unit and it was dead. It's an older unit, so it was a piece on it that had really deteriorated. He was very knowledgeable and efficient, too. He was also a good salesman, but not pushy, and just kinda letting us know that the unit was ancient and was gonna be needing to be replaced, at some point in the near future, which we'll consider later. But he gave us a quote on that and left it with us so that we could know how much that would entail. That was informative.

Everything was good with my recent claim with AHS. I filed the claim online and then they called me. They told me when somebody would be coming. The contractors did a good job and everything’s working good now.

I filed a claim to American Home Shield for an AC issue. We live in Florida, so we need an air conditioner in the summer. We have more than one unit, so we were fine. It’s just that way, we don't have to run the other one at full capacity. AHS responded the next day I filed the claim and the contractor came over within a day or so. He was very professional and courteous. He was able to figure out the problem very quickly and was able to resolve it in about an hour or less.

The AC claim with American Home Shield went well. Everything was good. I had submitted the claim online when my AC stopped working. When the technician from Samuel & Sons came, it was the blower that was out. It had developed a lot of ice and it wasn’t blowing cool air. So he had to replace the motor. Everything is working fine now. Solomon & Sons does a good job.

I recently made a claim at American Home Shield for the refrigerator and the contractor that came out was great. He was very friendly and just tried to fix it, and he did his job well. I'm still waiting for my check for my refrigerator though, and it would be better if I could get my check sooner so I could get a new refrigerator.

I had a leak coming from the wall that runs to the sink in my upper bathroom. I called American Home Shield and spoke with their rep. She told me somebody from Rapp’s Heating & AC would be contacting me that day and they did. The service was great. The guy who came was outstanding. If I could get him all the time, I’d be happy. Since he came out, everything has been operating fine.

My recent claim to AHS was in regards to a stove that was not working. The burners kept failing. I initially submitted the claim online to AHS. The service was not completed, they did not complete the repair as required. So then, I made a follow-up phone call three weeks later to request additional service. I really enjoyed working with Service Specialist. They were top-notch. I was satisfied.

I'm happy with American Home Shield so far. Whenever I have problems, I'm able to easily submit a request, and their response has been really good. There was a problem with the garage opener recently where it was not opening, so I initiated a request online. Navigating through the website was quick and easy. American Home Shield immediately sent out the contractor's information and the contact numbers, so I was able to call the contractor and set up an appointment a couple of days after. The contractor was really good. They replaced the motor and now it's working well.

The dryer was spinning slowly, and then it was making a bunch of noise, like it was getting ready to stop, and then the door piece had popped off. I did the claim with American Home Shield online on Sunday, and the tech came out on Tuesday. Nobody was home when he came, but I was able to speak with him through our alarm system and he was able to wait up to about 10 minutes for my son to get there for him to fix the dryer. So that was really good. It was very courteous of him. He was able to find the wire that was in the drum, making the noise, and he was able to fix that for us. He fixed it within 20 minutes. We haven't had any issues since, so he did a good job.

American Home Shield has been very accessible and they haven’t given me a lot of rudeness or displeasure. Some of the things that I find disturbing is that there’s a lot of noise in the background when I'm trying to talk to one of their team members. I hear people talking, and then they’re trying to hear me and they miss hearing what I said. That is a little aggravating because some of these people that’s on the phone are foreign, I assume. Their accents are very questionable and they have a hard time understanding what I’m requesting. So, I have to keep repeating myself several times and it is a little frustrating on that end. The second thing is that the person that’s taking the call are interrupted with people around them. But that’s just my interaction. Still, I don’t like it. That isn’t pleasing in a sense because it’s frustrating when you’re already frustrated about other issues.

I’ve had numerous AC claims with American Home Shield. The air conditioner apparently wasn't installed correctly. It had no drain flush line going inside. So, it had been overflowing, and it ruined part of the floor in my family room. It has been constantly plugging up and overflowing. Every time we’ve called in a claim with American Home Shield, because it’s been overflowing, all they did was come out and flush it out. All they did was fix the current problem. They did not fix the problem. There’s no way to flush it from the inside, or putting bleach down the drain line like normal people do. And it continually keeps stopping up.

We are new to AHS and our AC went out. I filed a service request very easily and within minutes we were notified that a company would call us to schedule an appointment within 24 hours. We ended up calling them to schedule when they didn't call. They were out in a few days and told us we needed a new ac unit. My husband had to call the AHS to get an update on the request and one had not been turned in, so they contacted the repair company for the repair estimate. We then received an email in the next day or 2 with a bill showing what AHS wouldn't cover which was $1640.00. Some of these charges were overpriced and some not completed as my husband was home and was watching them and I will add has worked around HVAC in his former job. We contacted the repair company to ask about these charges and they had quick answers for everything.

I have never had to deal with such bad customer service. My air conditioner has not worked for 3 weeks and it has been over 100°. The people I have spoken to continually speak in circles when I ask them any questions about why my claim hasn't been processed yet. Julie was the most helpful and she still has yet to give me any answers besides "the is so weird, I've never seen this before"... It's been well over 3 weeks and I still have no a/c and no excuse as to why my claim isn't being processed.

a. tech fixed water dispenser line. b. Large block of ice – he heated/chipped something. Said the line was clear and would be fine now. 3. 8/14/19 Second visit from Appliance Magic – a. Large block of ice back again. He performed the same thing. Heated, cleared the line. Said it was fine. b. He said he had to order parts – some controller thing and hinge for the door. He would be back.

I am very disappointed in this company’s practices. I have used them for several years and for the most part the service received has been at a B level. The appliances have been fixed but not without several trips and multiple companies. Most recently over this past year I have had service on my pool pool and problems still occur. Last week was my third service call and when I spoke with the Raya in the service department she assured me I would not have to pay another service fee and my request would be linked to the most recent service order. Well I have been billed my service fee and I reached out to get resolution.

I cannot get the service provided on my A/C. My wife is ill and cannot survive without air conditioning. I am due a replacement unit and cannot get anyone to call me and I am put on hold continually for over an hour without assistance. I have never dealt with such an incompetent company in my life.

They do not take care of their people and are slow to get the work done, two months to fix my icebox, two weeks now just to get my air fix in the 90s and they still have not help when called, this is the best way to go. Put the money in an account yourself and call a better company to come out to fix it and you can save money and have it done right away#.

Updated on 12/27/2019: In mid August my cooktop went bad. I had posted a review in Sept about same cooktop since nothing seemed to be happening. After my review in sept I got a response from AHS on this site saying they have emailed me for a follow up. I haven't found that email in my inbox from them and nobody tried to call me either from AHS. They have my contact info also.

You pay for service...they send inadequate service repair companies that lie and misdiagnose repair and try to blame the customer. This way the customer is responsible for repair. If you’re it smart enough to dispute the claim you’re stuck for the service call and new appliance! Thankfully I refused to allow that to happen so they did send someone else who indicated he did over 500 disputed claims for AHS! Really!? Once it was determined that we needed a replacement we couldn’t get through to AHS. And replacement or reimbursement was also a disappointment. Canceled my contract!

The air conditioner was leaking and not working, and I submitted a claim online to American Home Shield. The website was very simple to use and after the hurricane went through, the contractor was very quick to get out here. They’re here today to do the work and the technician said he should be done in two or three hours, and I think he'll be able to accomplish it. They have been great. However, American Home Shield doesn’t understand customer service. If I am their customer and BestWay is their vendor, I don’t understand why it's my obligation to keep calling them, asking them about the status and being told that I should directly call BestWay. I figure, as a customer service-oriented business as American Home Shield is, they ought to be the one that’s being proactive instead of sitting back there and cashing my check and closing the claim and everything else when the work hasn’t even started yet.

I had American Home Shield nine years ago, and I bought a house in April and I also got them. And I'm much more satisfied this time around with them. I've done a combination of submitting a claim over the phone and online, and I'm very satisfied with each. When the dryer wasn't drying, the tech fixed it right away. He was here and gone within half an hour. It was very brief.

The tech from Henco Services that AHS sent out is the best and and we don't like it when they'd would send other people. He also fixed our microwave and our dishwasher before, as well as some other stuff, and I recommend him to my neighbors. He's amazing. As for AHS, I have no complaints with this warranty company. I submitted my claim online and the process was easy.

I had an electrical issue in the kitchen. A bunch of outlets weren't working. I made a phone call to American Home Shield to file a claim, and my interaction with the claim rep was great. I've never had an issue with anybody from American Home Shield. The contractor came out in about four days. They contacted us, but we needed to schedule it. The contractor was fantastic, did a great job, checked everything, and made sure that everything was working once he found the issue. Everything has been perfect. We haven't had any issues. So, we're very happy. It's been an excellent experience.

I submitted a claim online to American Home Shield for my central air. It wasn’t cooling the house down, and it was just blowing warm air rather than cold air. The contractor was a nice guy, friendly and knowledgeable. He was here for half an hour and the AC is working good now. I’ve been very pleased with AHS and the people they’ve sent out. I’d recommend them.

A gentleman came out to look at my air conditioner. I let him in my house and chat with him. He had to blow a line out with compressed air and he did what he needed to do on the first try. It was all good.

I just bought my house in March and the seller chose American Home Shield. I called them and I went through everything automated when I submitted a claim for my AC. Rescue Air, the contractor, was fabulous. I was honestly impressed because I knew when they were on their way and when they were there. The technician was very attentive and if had any questions, he answered them. He came out in a matter of no time, and he was in and out of there. It was just an overall good experience.

I had a plumbing issue with my dishwasher and American Home Shield sent out a contractor after I filed a claim online. One guy came out and worked on the issue. He told me that it seems to be working, but he put on the thing that the garbage disposal would not clear, and that was why it couldn’t finish doing what it needed to do.

I've had American Home Shield for my various homes for 20 years. I tried another company once and I came back to American Home Shield. When my garage door wasn't opening, I submitted a claim for it online. I have no issues with the American Home Shield website. It gives me the time when to expect the contractor to come out. I had great service from the Smokey's Garage Doors contractor. Everything has been perfect since the service. Also, I'm about to do another for my air conditioning today.

I did a claim online with American Home Shield. It was really easy to do. I had a plumbing issue, and once the contractor finally got out here, it went well. It just took a couple of times getting them out here. The gentleman that was here was very, very nice. He explained stuff to me. He was very professional.

We have been in real estate for 31 years, and American Home Shield is who we always recommend. Whether we have the buyer or the seller, we recommend it. And a lot of times, we’ve even paid for the policy, so you don’t have to worry about anything. When something happens and the garbage disposal goes out, you call American Home Shield and it’s taken care of. You don’t have to worry about it. So, that’s why we’ve been with them so long. And I’ve never ever had a problem with them. They are great. We never had a bad contractor. They are always very professional and very kind.

I was having issues with the washer and submitting the claim to American Home Shield was straightforward. I did everything over the phone and once I submitted it, the contractor, Silver Star, called me the next day. Then, five days after that, I talked to them. They came in and found out what was wrong with the part. They said they would order the part and then come back in about a week. After four days, they called me. They said that they had the part, and they wanted to come and install it. So, it was pretty good and the experience was excellent. Since then, everything has been going well.

I've been with American Home Shield for at least three years. Lake Area Appliance Service recently came out to service the dryer, and it was just the fuse. The contractor was very nice and timely, and he did a good job. He had to come back due to ordering a part, but he did the job within the next day.

When my dishwasher broke, I made a claim with American Home Shield and followed protocol. I followed the online inquiry with them then I got a repair person to come. The repair guy said that the dishwasher couldn't be fixed. He contacted American Home Shield but they were not so fast in calling me back to resolve this and to let me know what the decision was. There was a mixture of phone calls and online submission of paperwork. The problem was I really had to stay on it with American Home Shield and had to nudge them to move on this. I had to be my own consumer advocate. It wasn't the end of the world though.

The washing machine quit working and American Home Shield sent out Mr. Appliance of Rockwall for it. The tech was very professional, clean and courteous. He was also prompt and completed the work in a very suitable time, so it went very well.

American Home Shield sent Do Rite Plumbing and my experience went great. I had a leak up under my sink and the garbage disposal was messed up, so they fixed it. I submitted the claim to AHS online. The contractor came out within a couple of days. I had to make sure that it correlated with my work schedule. The contractor was very professional and very courteous.

I've been American Home Shield since I bought my place in June. I had them before for five years when I owned a home in New York. They have the best reputation. Back then, it there wasn't a whole lot of choices available like there is now. Also, I didn't really have to use American Home Shield that often. When my sink was leaking really badly that I had to put a bucket underneath the cabinet, I called American Home Shield. The claim process was simple and easy. Their rep explained the process.

Our AC went out. The first time I called the first company, I made the appointment and they came in. Then they said that the issue was fixed. When the guy went outside to get the invoice, my daughter noticed that there was still smell like fire. The guy checked and said that maybe it needed another part. They ordered the part and it took about two weeks. I called the lady there and they came in again. That was a Friday and the problem was supposed to be fixed. Then it smelled like fire again on Saturday. I called the company on Monday and I told the lady that I still have the problem. I asked if she could send somebody and she said that they have an appointment after two weeks. I said that I have a baby at home and their guys already came in three times, and they didn’t fix it. I asked her to check if there have any cancellation and she said there was nothing and that she would give me the next appointment that’s for next week. She was very rude.

I contacted American Home Shield for service online, which I don't like because it doesn’t let you leave any details. In one case, it was the upstairs and downstairs air conditioner, and because we couldn’t leave any details, we had to do two separate claims but we didn’t know that at the time. I didn’t have the right parts because the rep didn’t know what the deal was. But the contractors were out the next day and arrived in the time that they said they would. They were very professional, courteous and quick about the communication that we needed.

I submitted a service request for the repair of my furnace. The website was very easy to use. And the contractor was quick and professional. They did a thorough job. The furnace has been performing well. I'm very satisfied with AHS and I would recommend them.

I had a few issues with my electricity when I moved in. My outlets were loose and I was told that there were frayed wires in our electrical box. I had the technician kinda take a look at that, but he said that there was no issue with them. When he turned on our light switch, our light didn't come on all the time. I thought it was an issue with the actual switch and he said that we just need to change the bulb. He tested the other things that the inspector reported as wrong, but nothing was wrong. But he ended up repairing a few outlets and clipping a lot of the cords that were in the wall. A lot of cords popped out of the wall from our previous owner and we were afraid to clip them because we didn't wanna set our house on fire. We haven’t swapped the light bulb yet but all the outlets are good and I’m happy that the cords are gone. That really went well.

I called Home Shield to file a claim, and I was told to expect the contractors out between 8:00 and noon. Two guys from Plumb Genius came out and they did the plumbing thing issue on my bathtub and fixed it, and I signed in the tablet, and they left. They did a good job. They were polite and professional. One of them showed me where it was leaking and he just said he needed to replace that piece. We could take a bath and a shower now, so it was great. I would tell others to call American Home Shield or use their website. They solve problems.

I had a claim for my AC and my experience with AHS was great. The techs from Air Force Heating and Cooling who came out resolved my issue very quickly and working with them was easy. Submitting the claim online with AHS was very easy, too.

So far, we've been really happy with American Home Shield. I was very impressed that they had something available that quick, and the gentleman from On Time Plumbing & Heating that came in was very professional. It was a quick assessment, which was what I needed.

My dryer wouldn’t run recently and the representative that I spoke to from American Home Shield was good. The tech was great, but the claim is not done yet. They had to see if they’re gonna replace the dryer or put in a motor, and I don’t know what they’re gonna do. I'll have a problem if they take too long to fix it ‘cause when I have to dry clothes, I gotta go to cleaners to dry stuff. I also had my air conditioner and my washing machine take too long. I’m not satisfied with the way AHS handled them. They do repairs, but they don’t come out like they say they do. Then they go on TV and advertise these lies saying that they come out the same day, which they don’t.

I've had American Home Shield on and off for about 10 years, and it's been easy to file claims online. American Home Shield assigned my latest claim to BB Lewis. I was impressed with their professionalism, and how quick they were, and how they explained stuff to us.

When my washer wasn’t draining out, I phoned American Home Shield and they sent out a contractor to service it. They did okay, but the washer wouldn't come back on and I couldn't use it, so I had to call them back because they messed up some wiring. They came back out the next day and took about an hour to fix the problem.

AHS has been wonderful. I had a water heater problem. I called American Home Shield, and they gave me a number, and said it would be Keaton Plumbing. The contractor came out and fixed the issue. So absolutely get AHS.

Our air conditioner was leaking recently and it turned out not to be working altogether. The motor outside was done. I put in a service request with American Home Shield and they sent Walker Air Conditioning. They came out twice. The first time, the contractor checked everything. The unit was on the fritz so they couldn't identify wholeheartedly what was going on with it. They told me to let them know if something happens in the future.

We've been with American Home Shied for 14 years and they're pretty good. But I had an issue with my faucet and when I put in for the work order online, it didn't give me the exact choices. There was a leak underneath the sink and the water was going out slowly. But there was really no way of explaining it and I was told that the warranty doesn't cover what I had requested service for. High Priority came out and replaced the garbage disposal. But the water in my sink is still going down slowly. So they told American Home Shield that there were two different issues and that I have to put in another work order and pay $75 for them to come back out.

American Home Shield sent Silver Star Appliance for an appliance issue. Everything was good with the claim. I did it online and the process was easy. The only thing, which I didn't expect, is Silver Star Appliance had a part, but it was the wrong part number. So it was just another day, which was not a big deal. I wasn't expecting them having a part on hand that day. Also, with the online submission of the claim, there was not an option to put what the model was for the device. There was no model placement where I could put the model number in. So, having that as an option would be good. Other than that, there were no issues and they fixed the problem first time out.

I made a request for service on my wall unit because the the unit kept cutting out for days and would come on for days. I called American Home Shield and they sent a contractor by the name of MYERS COMFORT. I have requested numerous times not to send these people to my home for any work orders. They sent them anyway and told me if I wanted someone else I would have to find them myself, Long story short. They replace my furnace and now the air is not coming form the vents at all.

I submitted a claim online to AHS and Airmax came out. They were perfect. The contractor was courteous and professional. He did his job and he answered questions. Everything has been perfect since then. I was very satisfied. AHS has been great. I don't think I’ve had any negative experiences at all.

I had a leak and the ceiling came down. I arranged an appointment online with American Home Shield and DNB Plumbing. I interacted well with them and they were able to resolve my issue.

Submitting a claim online to American Home Shield was a really easy process. It was easy to follow and it was quick. I liked it. I filed a claim for my dryer on a Friday and I got a call from the contractor on Monday. This was the second time that they’ve come out, and both times, they seemed to be very honest about what was wrong with my dryer. They fixed it quickly. They would call me and let me know when they were on their way. So, I really like their company. I would recommend them to anyone. The dryer has been working great.

I have three houses that I use American Home Shield with. The claims process is not very difficult. You might wait on the line for a little while, but other than that, it's outstanding. I wish they'd give me a discount since I have so many homes with them, but still, it's a good program. CT Appliance came out recently and they did well. I wish American Home Shield would use them every time I call for an appliance issue. The appointment was unbelievable. I called AHS back after the first people they told me to use said it would be two weeks before they could come. They gave me CT who came the next day.

I lost electricity in my master bedroom. I called American Home Shield and it was good at first. The reps were nice although they were a little bit hard to understand. Also, a rep had to call me back because of my credit card. She had to get that number twice. Other than that, they solved the problem pretty well. Two young electricians came and they couldn’t tell what it was. They then figured it out which was pretty cool. They didn't have the part and it was already past 5:00 so they couldn’t get parts. They came back the next day. They fixed the problem and they did a great job. Things have been great after the repair.

Lindi Corporation worked on my AC unit and they were perfect. Everything’s been taken care of, and it was a lot better than the last ones that American Home Shield sent. The last one we had was SAC, and they were terrible and pointless. The wait times for AHS to get back could be improved, but other than that, it’s great.

My fridge side wasn't cooling. It was chill, but it wasn't cold to where it needed to be so my milk was always going bad. I normally fix appliances around the house, but this one was a pretty big job, so I had to have some kind of help. I went online and made my service request with American Home Shield. That was pretty simple. They sent out GE Appliances and their tech was pretty professional. He knew what he was doing which was pretty good. But I saw some frost on the part he replaced and I'm not sure if that's normal. Other than that, everything is still working a lot better. AHS was very helpful.

I opened up a claim with American Home Shield for the well pump. I used their website and it was easy to use. But I had to call them back because we were without water, and the initial contractor they gave me weren’t gonna be able to come out for a week. I talked to one of the customer service reps at American Home Shield, and she got on the phone while I was on hold and she found the Neely contractor. He was able to come out the same day and do it. The tech was good and friendly. It was a good experience. He replaced the well pump and the repair made everything very easy. And he was out within a couple of hours.

We had an claim for the light in the bathroom and when I called American Home Shield to file a claim, their rep was very cordial and knowledgeable. The contractor they sent out was very good and he was able to fix the issue within the same day. The light is doing great since the repair. I've been with AHS for three years and the renewal is automatic.

I had a leak in a pipe in the wall, and the contractor had to cut through the drywall in order to fix the pipe leak. The contractor had to do a bid, and then let AHS know. And then because I was going to California, the tech arranged the appointment after I got back. So he was very good. And then the drywall company came out and fixed the drywall.

The air conditioning was not blowing any cold air. I spoke with someone from AHS over the phone to submit the claim. The contractor that came out was very prompt and very professional, and he did a great job. Some type of board was replaced and the AC has been working perfectly since then. It was very easy to do and the contractor worked really quickly.

Submitting claims with AHS is kinda ridiculous. I usually do it through a phone call and sometimes that works, but sometimes there’s a language issue on the other end of the home warranty people. And I really struggle to understand the accent that their customer service has. It’s not a clear English for my ears and to me, customer service has got to be a clear communication. But with them, it’s not. And that happened for several phone calls. So, I decided to do it online and that put you out into an abyss. Other than that, their contractors were good. But when I was looking for somebody to do a repair, I had never heard of the ones that were offered up to me by the home warranty group. They must be small businesses that are trying to build up a client base and that was interesting.

I moved to my home February of 2018, and that’s when I initiated signing up with AHS. So far, I've been with them for a year and nine months now. I submitted an AC claim to American Home Shield. I called their contractor on a Monday and they offered to come out on a Wednesday, but I wasn’t available. So, that was on me. And they came out in three days. My air conditioner definitely has a leak or multiple leaks on the condenser so there was no Freon in the system at all. I don’t know if that wasn’t caught before considering that in my last service call, they had put in Freon.

Some condenser in my air conditioning unit was not operating. I prefer calling AHS to file a claim and the reps I've spoken with have all been very good. But this time, I had gone online. There were two different contractors that came in. The last one was good, the one before that wasn't. He said my AC was low in Freon and that he had to put Freon in. I told him that we should find where the leak is but he said that it was gonna be okay. And it wasn't. When I called the second time, I asked AHS to please not send that person back again. And the second guy found the leak right away. It was a Schrader valve that was old. It was not sealing up properly.

I was selling my house and there were certain things that needed to be fixed. It turned out that I could claim them all into the same thing. I went online and I just put something in and I made my way around it. But if I had to tell my mom to go up there and do it, there is no way because there were certain things that were covered, but they weren’t there. The bathtub faucet wasn’t up there as well as the physical faucet or the spout. It just said, “Faucets Total.” So, you couldn’t really specify.

SoCal Appliances came out for the ice maker. It had become detached. It took the contractor like five minutes because there was a screw that had come out, allowing it to fall until he put the screw back in and was done. I called American Home Shield to put in the claim. The contractor was professional. He came within his window. The icemaker has been fine ever since.

My most recent claim with American Home Shield went great. I had a switch problem with my AC and after I filed the claim online, the contractor called me the next day. They were great and they fixed the problem.

I filed a claim for the AC to American Home Shield. It wasn’t cooling upstairs. I did the claim online and it was the first time I did it, but it was really easy. It took about four days for the contractor to come out. The air conditioner downstairs is working, so we just all slept downstairs. When the contractor was here, he replaced a part. He did it within the same day. The AC has been great.