American Home Shield Reviews

I've called American Home Shield for two claims so far, and the process has been fine. They sent out J&A Appliance Repair for my claim and everything went good. The guy who came out was really good.

The service guy from ARRQ Appliance Services was great. He did a very good job. He's very thorough, cleaned out parts of the dishwasher, and really went above and beyond. Also, he correctly diagnosed what was wrong with our machine. We have had multiple service calls prior to this guy coming. We've been with American Home Shield for 20 years. We’ve been, for the most part, satisfied with the program. We submit claims over the phone, and their representatives do a good job.

Because of the Sears bankruptcy, they wouldn't cover certain things, so we changed from Sears Services to American Home Shield. AHS does things a little differently than they did, but so far, we're happy with that. We needed to have maintenance on our heating system in our house and there was a deal where it was offered for 75 bucks. We were waiting for that deal, so we requested it online and it was very easy. AHS called back, set us up with a nearby contractor and they called us. We set up an appointment and had the service done. He came on time, and they let us know when he was on his way. He showed us everything he was doing and I was surprised at how thorough he was. He was the best guy we've ever had.

I have been an advocate for American Home Shield for years. We’ve had their service in our home since we’ve lived here, which is almost going on 21 years. We’ve been off and on because we’ve tried other services and have not been happy with them in the past and have always come back. I’m a marketing agency and whenever I see people asking about home warranty companies, I have been the first one to promote AHS. And I will no longer do that. Their level of service has gone so far downhill, I can’t even believe it. I had a horrible experience.

My kitchen light was not working, for some reason. Also, there were socket problems and I had other electrical problems in the house. Over a period of time, the wire stuff messes up and it causes to not to be able to use the lights. It’s not wired correctly. I filed a claim with American Home Shield through a service representative who did her thing. She answered everything and got Electrical Service Professionals out here promptly who understood what I needed, told me what the problem was and fixed it very quickly. They were awesome. I had other cases where I had different stuff fixed and AHS was still awesome with me. I really appreciate the service, and as long as they don’t go up on the prices, that’s all I want. They’re doing better.

We bought a new house and we noticed when we ran the AC upstairs, it wasn’t keeping up. I thought it was low on gas. The contractors that Home Shield sent out took care of the problem the same day, and knock on wood, everything is working fine.

Darika, a Social Media Specialist for American Home Shield contacted me. She asked me to send her the reimbursement paperwork to her and she would resubmit it to AHS (making this the 3rd time it was sent). I did that and she followed up with emails to me on the status. After another 2 weeks I received the reimbursement check. Darika was critical in getting the money owed me, and I thank her very much. My overall experience with AHS was still poor. AHS gets 2 stars from me now.

First called on 8/21/19 for dishwasher repair, after paying on my policy for over one year. Complete run-around. 2 repair people came out, both unable to repair, and dishwasher still not working as of 9/30/19, with no service scheduled as of now. I requested a new unit, since they could not fix it, but as of today, still being stonewalled by off-shore call center. You'll never speak to a US rep, until you try to cancel the policy. Over the last 40 days, I spent over 6 hours on the phone on hold, and 45 minutes today alone. Canceling my policy today, and we'll see how this 40 day open order turns out. BEWARE and LOOK ELSEWHERE if you absolutely need to buy a HW.

I have been a customer of AHS with two houses for a total of approximately 6 years, starting in 2008, and have usually received fair service. However, in line with many reviews on-line I have sadly now experienced their apparent shift in focus to putting more effort into finding reasons to deny a claim than to honour the warranty they have gladly taken money to provide.

Submitted a claim on 9/5 for a washing machine repair, got a response within 24 hours from the contractor. They came out and diagnosed the problem and told he would need to order a couple of parts, but was skeptical the washer could be fixed. I followed up with Home Shield on the 13th and was told the parts would arrive by the 16th and sure enough, the technician came out of the 17th to install the two parts. No surprise, the parts didn't fix the problem, and he told us he would order more parts and again expressed skepticism that the washer is repairable.

I finally caved in and purchased American Shield after my niece kept bragging how wonderful it is. Well my experience has been the total opposite. Within a week a purchasing it my a/c started leaking water into my home roughly over an inch. In the bucket up to 5. It took AHS 24 hours to get someone out there(I knew this) the contractor just took pictures of the water and unit and said my pipes where clogged and Said needed a plumber and he wouldn’t touch the a/c. Cost $75.00 and nothing done. Next day a plumber came out which cost me an additional 75.00. AHS gave some BS that it’s not their responsibility. The plumber said there is nothing wrong with my plumbing. The leak is coming from the top of the unit.

ASAP Plumbing Services really went above and beyond what I anticipated. They serviced several things including a toilet issue and a drain issue, and since those all involved the master bathroom, the repair affected us quite significantly. They really did a great job. Their communication was also very good. They’re someone that I’d recommend American Home Shield to retain. Sometimes you get the warranty companies and while we all think they’ll still all be great, they’re not. But in this case, ASAP really was involved and did the right thing versus just whatever. So they deserve some credit.

I would absolutely NOT recommend AHS to anyone. We have been dealing with a claim since 8/19 and currently (9/29) it is still not resolved. We had a leak from and upstairs bathroom. The technician they sent out opened up the ceiling in the room below to try to figure out where the leak was coming from. He could not gain access from this point, so he went back upstairs (where he should have started in the first place) and gained access from the wall behind the shower. He was able to make the necessary repair. When he left he said he would keep the claim 'open' so that they could come back out to repair the drywall.

Submitting a claim with American Home Shield goes well. On my most recent claim, Bill Rogers Electric came in, they fixed the issue, and it was amazing. I would definitely use them again. I would prefer it if more services were able to work over the weekend. That's not always possible. It’d be really nice if that was one of the options.

The fan stopped working in the blower and then the AC wasn’t running. So I submitted a claim with AHS online and the process was straightforward. I just submitted our info and what was wrong and then they scheduled somebody. The timeframe was within 24 hours. Home Service Corporation came out and things were easy and quick.

I filed a claim with Home Shield over the phone when my dryer wasn't heating. It took two days for Austin Appliance to come out but that was because we moved the appointment. They were professional and friendly, and everything has been working okay since they came.

I don’t like American Home Shield’s representatives. Half of them can’t speak or understand English very well and it’s very annoying because they talk you to death. They say, “Well, Sir, we really appreciate your business today, and we’re so happy that you called. We just want to take the best possible…” I don’t want to hear all that crap. I need them to ask me all the appropriate questions directly and then get off the phone. By the time they’re talking you to death, you get in there and they say, “We need to verify your information.” You say it and they can’t understand you and you repeat it back. This happens all the time.

My air conditioner wasn't cooling one time and I submitted a claim for its repair by phone to American Home Shield. Their contractor, Airmen Air Inc., came out and found that my AC was very low on Freon. So, they put some in. Since then, the AC has been fine.

When my dryer wasn’t working, I submitted a service request and Clutch Appliances had 24 to 48 hours to come out. The guy who came in was on time and he was good. The numbers just lit up on my dryer but it didn’t start and he fixed it right away. Overall, the repair made life a lot easier since I didn’t have to go anywhere else to wash my laundry.

I called in my claim and it was automated. I usually talk to somebody when I’ve had to do it in the past, but this time, it didn’t get that far. It just took care of it, automated, and that was fine. It went good. However, the tech couldn’t seem to figure it out so he wanted to come out and make a whole day thing of it and redo everything up under the ground. And I didn’t know this, but the lady said it wasn’t covered. That’s something that I wasn’t too happy about because that’s one of the reasons I liked AHS' warranty - it’s because it covered electric and everything. And then, all of a sudden, they come up with, “Oh, that’s not covered.” “What are you talking about it’s not covered? If it’s an electric problem and if they have to dig a little bit, that’s still electric.”

American Home Shield's pricing was fair and reasonable. I saw one of the ads on the TV as well, so I decided to check out the company and give them a chance. I normally call them even though there's an online option. Then they immediately put the work order in when I call. Everything is fine. My biggest challenge is when the work order is cut, getting the company to be accommodating to the customer. It seems the customer has to cater to the contracted companies' timeframe. For instance, when it first went out, we were experiencing a heat wave for two weeks straight at 90 degrees to 92 degrees every single day. It was a Friday when it happened and they couldn't come out. They don't do emergencies, even though we were burning up inside of here. They don't work on weekends. So, I was almost to the point to going to get a hotel. It was so ridiculous that I had to wait till Monday.

I submitted a claim online to American Home Shield and it wasn’t too bad. I wasn’t sure exactly what to put, but I knew it was electrical, so that was what I put. The contractor came in, and he opened up the light area and checked the light switch. He determined that it was the ballast in the light and proceeded to replace it. When he was screwing it back in, something on the ballast broke or on the light itself. So, he just screwed it in to the light casing and tried to fix it that way. He ended up re-screwing it in another position to get it to stay up there but it works. Other than that, it was a quick and pleasant experience. I also had an issue with my toilet and the guy who came out told me I needed to replace it. So, he was talking like 300 bucks and I could buy a toilet for cheaper than that and put it in myself. So, we just took it off and we got the piece out that was clogging it up, and it didn’t cost us anything but a toilet seal.

I called AHS to file a claim and their reps were good. I like them. They take care of the problem right away. And the contractor they sent figured out what was going on, and were very professional and very clean also.

I’m going on my third year with American Home Shield and everything has been pretty good, so far. Also, it's pretty easy to submit claims online. When I had a technician come out for my AC claim, I didn’t have time to get home. He went in the backyard and checked the gauges and told me what happened. I was having some construction done on my house and they were putting up new siding, and they drove a nail through the line that holds all the refrigerant and it leaked out. I had the people that were doing construction go out there and fix it. The technician did everything before I could even get home to be there. He did great and it didn’t cost me anything. This is the second time that same guy has come out. They always do a good job. Overall, I'm happy with everything.

In my most recent claim with American Home Shield on my AC unit, JG Mechanical was sent out. It was a 24-hour turnaround and the service guy was excellent. I called Sunday night, and he was here Monday afternoon. The unit was done within 24 hours of him getting the part. So, it was great. The AC seems to be running well. We've been with American Home Shield for almost five years and when submitting a claim, it seems a long time to get through to someone on the phone. But besides that, it’s been fine.

I've had American Home Shield for more than five years and most things are okay. I had Old Republic before and they take longer processing or assigning a request. American Home Shield gets it done, except the last one, but otherwise, very good follow-up until somebody's assigned to that request. Most recently, I created a service request but it was canceled and then I called in. It took almost a week to resolve the problem with the AC and we are in Texas. I was not satisfied with the timeframe at all. But the tech from A-US Air Conditioning of Texas was super quick, very nice, and knowledgeable.

I called in on a Monday morning, and by 10:30, I had filed a claim with American Home Shield. Allstate Plumbing was quick to answer my call. They responded and got with me and set up an appointment and came right out. They were on time and fixed the problem and left. They did an excellent job. On the other hand, the contractor for my electrical, At Home Services, was two and three hours late. They said they'd be there at 10:00. They showed up at 1:00. My two grown sons pointed out that the man was drinking on the job. I told that to At Home Services.

My ac was clogged up so I called American Home Shield. And they set me an appointment a day or two, so it was not really very long. The contractor was good. He was pretty friendly and let me help. He told me what he was doing, and said, "Hey, I need help in order to do that." So, I was there helping him. He saw where, which hose it was, which hose ran off place and which hose was running in place. The ac is doing good now. It's not leaking any more. I'm satisfied with AHS. I was actually giving advice to somebody to go through it. It's who everybody was going to.

I submitted a claim online for some lights that weren't working to American Home Shield. Within a week, Webster Electric came out and installed a new circuit breaker. They were super nice and on time. I told the tech about some other things that we had going on and he told me he could address those though they weren't under the home warranty. The claims as a whole went fantastic. We've had other houses that have been covered under AHS and I've always been happy.

The tech explained what he was gonna do, explained what was wrong with our AC, and went about his business. He also answered all the questions. He fixed it and it was excellent service. I loved it.

The tech sent by AHS' contractor, Bestway Mechanical, was absolutely fabulous.

We decided to try Home Shield first to see what the issue was with the dryer and I was glad I could submit the claim online. Then Mr Fix It told us that the issue was not the dryer but it was the dryer vent. Home Shield wouldn't cover that, so we had someone else to come out and clear it. Now, everything works right.

AHS sent out Fleshers Refrigeration for our claim. It really impressed me that they came right away. Usually, you have to wait a day or two. It went good. All it was was one wire that popped out from the blower. And all they did was push it back in and tighten it and everything works.

My AC wasn’t blowing out any air. I called in a service ticket over the phone and the American Home Shield representative did a wonderful job. She gave a timeframe between 8:00 to 12:00 to expect the contractor. The contractor arrived before the time that he mentioned. He was very prompt and had top-notch service. It was a pretty streamlined experience. The call was made and everything went according to the actual protocol itself.

The rep of AHS did an excellent job when I submitted a claim over the phone. The contractor called me within 24 hours and they were out. We scheduled it for two days after. The contractors did an excellent job as well. They knew what to expect, I was able to give them a little heads-up and they had all the materials they needed to make it right.

I called AHS, submitted a claim, and then they sent me an email saying who the vendor would be. I looked the vendor up online so I knew that they were close. Our air conditioning went out on a Sunday night and the contractor called first thing Monday morning. I appreciated that I didn’t have to reach out to them. They contacted me. It had to have been first thing when they opened. They were able to get someone to our house that day, and then they were able to fix the problem.

We had an appliance issue and Jack's Appliances came out. They were awesome. Our interaction was top-notch. I called American Home Shield to file my claim. Everybody was awesome. We referred AHS to other friends and they love them too.

It was 91 degrees in my house and my AC wasn't working at all. American Home Shield's claim rep was incredibly professional and personal. Her customer service was so sincere and I really felt that she had compassion for my problems. I'm a baby boomer, and that's important to me. The contractor that came out was amazing too. He was very personable, polite, accurate and quick. And I learned something about my house that I didn't know. The issue was caused by a leak, and I didn't know that a water leak will automatically shut down the AC. He explained this, fixed the AC and was out of there in no time. Now, my AC is working better than it's ever worked.

I had a plumbing issue where something was wrong with where you twist the handle. We used the computer to file a claim and it was very easy. BC Plumbing was on time when they came out and they replaced the thing but I’m still having issues with it. Nonetheless, my experience with American Home Shield is really good. I've had several warranties but American Home Shield always does a really good job.

My garbage disposal was not functioning. The AHS contractor came out. He was very timely and knowledgeable. He knew what he needed to do. He went in and turned the switch on the bottom of it to reset it, which I was not aware of, and it didn't turn on. Then he took what was like an Allen wrench and put it in it, and moved the blades, then turned it on again, and the blades did move, but then he also noticed there was a leak in the seal. He said that it had to be replaced because we can’t deal when the seal breaks so he looked into making sure it was approved, then went and looked for the new replacement item. Had the item and installed it the same day, and it’s back up and running. It’s been working great so far.

My refrigerator wasn’t working properly and I told the contractor my refrigerator had a lot of food in it so they were very prompt and very good. They explained very well what caused the issue and I liked that they fixed it quickly. So, I didn’t lose anything that was in the refrigerator and it is colder now than it has ever been.

It’s all good with AHS. Advanced Home Services came out for my AC unit that wasn’t cooling off. He came in and looked at the thermostat, then he went outside. A few minutes later, he was back and it was already cooling off. He just changed the capacitor. It was very quick and the unit has been good so far. I called this claim in and I had a good interaction with the representative.

There was a leak on the below tap when I turn on the shower. So, the technician from The Honest Plumber came out and fixed the tap. I spoke to someone from American Home Shield over the phone when I submitted the claim. I got a call after three or four days, and then the tech came out on Friday, so it was the fifth day, and he was fine. He was helpful. He understood the problem. There was another ticket that I had requested for the dishwasher of the same cause, but I haven't gotten any response back to that. They said they're gonna get back to me. So what they did was, they came and then saw the dishwasher and said that it might need replacement, so they're gonna check the warranty on the dishwasher, but then, they haven't given me any call back. It's been about four days now.

The ice maker would stop working and the contractor fixed it. I filed the claim online with American Home Shield and their website was easy to use. Navigating through it is fairly straightforward. But I've had some issues with the website because I had done it earlier. I've done a claim for faucets, and then I went into the different faucets, and they thought I was resubmitting the same claim, and it got complicated. But generally, it's fine. I'm glad that I have American Home Shield.

The pool pump in the home I'm managing was not working. On behalf of the owner, I filed a claim with American Home Shield. I did that online then somebody called me. R & R Electrical Allstar came and we sent somebody from our maintenance to meet the guy for the warranty. The technician changed the breaker for the pool pump and everything is working okay right now. He was able to fix the problem on the same day.

The house is being rented and my tenants were happy with American Home Shield so I did not get any complaints. We’ve had them since 2002 so it's been a long time. The recent claim we had was an appliance issue. Our tenants called. Our property management contacted American Home Shield and they did it that way. Antech Appliances came out.

My sister and my brother-in-law currently have AHS, and they were telling me how good they are in regards to fixing any items that have an issue around the house. And just the safety blanket of knowing that if the item can't be fixed, they replace it ‘cause things always break down. And then, with my busy work schedule, sometimes it's hard for me to really find a time to really repair a lot of these items. My knowledge is a little bit on the light side as well when it comes to a lot of the things that break down around the house.

We had a slight blockage in our main line, and we had a small backup in our basement through our floor drain. I like American Home Shield's online process of submitting a claim. If I need something online, I'd rather do that than call and have to be put on hold. St. Louis Sewer and Drain Cleaning Services came out. The service guy was flexible with the day that I was available and he arrived within the expected window time. He was here probably less than an hour and was able to take care of the problem, and we haven’t had a problem with it since then.

I wasn't getting a good airflow to the back, two rooms of the house. I called American Home Shield and the rep I spoke with was fine. It took two days for Mills Electric to come out. We were happy with the work done until we had someone come back a couple days later and show us a big gap in the ductwork that he said there was no problem in.

Everything went well with the plumber that Home Shield sent out. He installed faucet. The faucets in the two bathrooms didn't work. He fixed those the first time. With the faucet in the kitchen, he wanted to replace it with what I had, but I wanted one that I could spray with and the one I had didn't, so I bought a new one. I bought a Moen and he came and fixed it. He was good. The faucet is working great and I got what I want. I was very pleased with the plumber.

I've been with AHS for about 14 years and it's the company I started out with. I hate to look for another company but the premium I'm paying has doubled since I started. The cost is a bit much for me right now. Recently, I submitted a claim online to AHS for my garage door. Their reps set up a timeframe and the contractor came out in two days. The techs were very professional. They addressed the issue with no problem.

We’ve had American Home Shield for 12 years now. My husband does all the claims and he usually calls. So far, our experience has been good. Normally, when their contractors are called, they get out the next day.

After I called Home Shield for an issue with my hot water tank, John T. Cannon Plumbing came out the next day. They're friendly and on-time. Everything has been going great since the repair and it was a great experience as well.

I called American Home Shield and did my claim over the phone with a live agent. He was nice and very helpful and the process was easy. AHS had A-US Air Conditioning come out for my AC and as of right now, the AC seems to be doing well. Also, the reps from A-US were nice and very timely. They're a very good company.

American Home Shield paid the full amount that they were supposed to pay on my well and I had no problems. And the crew that came out was wonderful. I’m happy. I enjoyed the experience.

I call American Home Shield and they’re excellent once you get past the computer. The computer, as most computers do, don’t recognize the difficulty when you try and stipulate what the problem is, and then it comes back and tells you something else. And so, you get frustrated with that. But once you get to a live person, everything works out great. They’ve always been very responsive.

The guys at AHS's contractor, Bill's Appliance were awesome. Monica and Maureen are fabulous people. I had them install a refrigerator and a double oven and I haven't had any issues with anything since then. I had called them out to test to see whether or not the oven was actually getting to the degree that it had been set and they assured me that it was. All of the resources that American Home Shield has have been outstanding and their process is very simplified.

The guy from Stilwell Plumbing fixed the sink in the kitchen, so there's no more leak. Also, the hose water valve was blocked, so they changed the valve. The kitchen problem is now fixed. The contractor was very good. The only thing was the time schedule was 12:00 to 2:00, and they arrived late in the scheduled time. Other than that, I recommend American Home Shield. We still have one problem in the second floor bathroom where there seems a burst pipe leak, and the water inside the wall flowed to the roof of the first floor causing damage on the roof of the first floor. I’ve had a guy say that they only cover the pipe in the sink. They asked us to file a claim for this bathroom leakage.

I have no complaints about how fast Sadler's Air took care of the issue once they got here. But both times they came out, they didn't make it in between the appointment times. They were running behind and I had to call and get an update on that. I would recommend updating on appointment times. It's better than me having to call. Other than that, everything was fine. I've been with AHS for seven years and I keep them because of how efficient they are. If I have any issues, from the start to finish, it's taken care of and the time that it takes them is pretty quick.

We wanted a home warranty. I looked through the internet a little bit and picked AHS. 75% to 80% of their contractors have been very good and very professional. We don't have any big issues. Sometimes we wondered on a couple if they were as knowledgeable as they should be but haven't had any bad experiences with them. I do the service requests online because it seems to be the fastest and easiest way to get it in there. And then, we wait for them to call us back or text us and schedule the appointment. But AHS could have a little cheaper service call because whether I have something small or big, it's $100.

Updated on 10/11/2019: So, the company say to call them regarding my experience and review. The kept the review in convenient limbo by writing to me directly by email. When I call the number and extension for "Mariah", I get in a laboured MALE Indian Accent "fourrr treeeeee treeee fourr" " then the computer "Leave a message" BEEEEP. Well as I said Do not use and they are the worst. They know they did wrong by not getting any authorization for the work so now I will have to seek resolution through a "real" agency complaint through the State Attorney Office, and I thinks I will do some Small Claims action against them and the vendor. Stinks, but they have deep pockets and will not even try to resolve. I was told that AHS is one of the worst to pay vendors and they are remarkably "cheap". This is why you get so many sub par contractors. The good ones cannot afford the rates AHS will pay I guess.

On 9/1/19, submitted service request for leaking A/C in Oceanside, CA due to a blocked A/C drain pipe. AHS sent 4 different contractors 2 A/C and 2 plumbers. Each contractor said it was not their job. No repair, no replace and no recommendation was ever provided. At least 10 calls to somewhere outside USA to get help, disconnected multiple times, one rep. refused to connect me with escalation team or a supervisor. I was charged at least 3 times $125 service fee the same request. As of 9/29/19, I received no help from AHS and had to hire an outside contractor. They only recourse for some reimbursement and waiving excessive/overcharged service fees per contract. Has been filing complaints with BBB, Dept of Consumer Affairs and Atty. Generals Office. There is no online way to submit complaint or request claim, I have wasted nearly 5 hours on the phone with AHS with no resolution. Only frustration and disappointment.

Every time we called for service, they had technicians coming to access the situation. Several times my air condition was not working and they provide service asap. The technicians always provided great service.

My AC wasn’t blowing any cold air and the toilet was leaking. A tech came out for the AC and tried to rip me off by telling me I needed to replace the unit. He was somebody that I contacted because I was desperate at the time. But when I submitted a claim with AHS and they sent out their contractor, it turned out that all that had to be done was to flip the breaker switch. So, I’m glad that this guy came in because it saved me about $6,000.

I've had AHS for many years and I've never had an issue with claims. One time, my toilet was leaking and AHS' contractor, Gator Drain and Plumbing came out and fixed it. They were very professional and clean. They had to come back a second time but they took care of my issue. They did a great job and now everything is fine.

The AC unit was not working properly and we weren't getting any cooling in our upstairs unit. I submitted a claim online with AHS and it was very easy. Then I got a call from the contractor prior to notification on the website. It turned out that my thermostat was not working correctly and the tech who came out was excellent. Since then, everything has been operating to spec as far as I can tell and I've gotten my thermostat recalibrated which seems to have been the majority of the problem. Up to this point, I've been very happy with AHS.

I've been with American Home Shield for 10 years. Submitting a claim with them was easy. I called an AC claim in over the weekend, so I just did the automated. The guy from Total Air Care handled it.

There was a gas leak on a dryer gas hose and AHS sent out Mr. Service. The tech was there within 24 hours and my renters dealt with him. I've used him before and he usually calls me after he's done. AHS has been pretty good most of the time, although a couple of things have taken a while, and the online process when submitting claims is very easy.

I called Home Shield when the fridge was freezing up and stopped making ice. It was very informational and pleasant. They gave me numbers and everything. Taylor Made then came in and was very professional and courteous. They handled my appliances with care. They didn’t throw stuff away out in the kitchen. They covered it and they cleaned up the stuff.

I called and spoke to someone at American Home Shield to submit a claim. We have an annual service plan on our policy, and Crown Temperature Heating & Cooling came out to service the heater for the winter. After I filed the claim, the rep from Crown told me they would contact me, and they did within a few minutes because the tech was out in the neighborhood already and said he could stop by if that was okay. And I said, “Oh, sorry, I'm babysitting five of my grandkids. I can't up and walkout.” He said, “Okay, no problem. I'll call you in the morning and we can set up a time.” So, he texted me and said he would come and he showed up right on time and I was there waiting for him. We have two homes with American Home Shield, and the experience was excellent.

I'm glad I'm using American Home Shield. I used it in two previous homes and always had a good experience with them. When I let them know that I had a broken hot water heater, everything turned out wonderfully from the representative, the timing, and the contractor Advanced Plumbing. The contractor called quickly to arrange an appointment. They came on time and they did everything in a timely manner. They told us what was going on and took care of everything. I was very pleased with the results.

The online claims process with American Home Shield is pretty straightforward. If you have multiple issues, you have to do each one, one at a time. I had a claim for my AC unit. MJS Mechanical Services came out. Within about 20 minutes, everything was working back perfectly like it should be. Fabulous. We’re very happy with that provider. They’ve come out a couple of times for different things, and we really like them.

We tried to change the filter on the refrigerator. It’s at the bottom of the refrigerator, and the filter did not go in. And then all of a sudden, it started to leak. Water was coming out of the filter area. So the refrigerator was pulled out of the wall, and the shut off valve was turned off. But I noticed that water started leaking again. I called American Home Shield, and they scheduled the appliance guy to come and fix the filter area since there was a part that was broken.

My AC has gone out twice. The first time, the issue was the coil upstairs. AHS's contractor, Climate Express came out and had to order a part. It got in pretty quickly and they were on the job the next week. The second time the AC went out, there were some wires outside that were too close to a capacitor and they were getting hot. The tech from Climate Express was really good. He went upstairs first to make sure there was no water in the pan. When he came back down, he went outside and he could hear that the compressor wasn’t running. He recognized the issue right away and lengthened the wires. The AC has been fine ever since. He let me know what he was doing the whole time.

I called in a plumbing issue to American Home Shield and the contractor handled it very well. They solved the problem.

National Platinum Services came out for the dryer that was not working. It was not heating and it stopped running. The representative when I called the claim in was okay. But I had to call them back and find out when the contractor was coming. They didn't even send an email saying he was coming. But when I called them back, they said that they had a date scheduled. And that date, I wasn't available, so the contractor did make other plans to come another day. He was courteous and did everything on point. American Home Shield has been there when I needed them. Before the dryer got repaired, I had to go to the laundromat twice.

Hansen Mechanical came out for the AC and fixed it. When I did the claim with American Home Shield, the timing was bad. It was on a Friday and the contractors usually don’t work on weekends and they don’t come out on holidays. So, they showed up on a Tuesday to fix it. I was pleased with the interaction and service with the contractors. They were professional and everything was good. They were extremely nice. I’m satisfied.

I called in a claim and American Home Shield was good. Moreno Plumbing Heating & Cooling came out and they were very knowledgeable and willing to explain things, and they got it resolved as quick as they could. Everything is fine now.

We've had American Home Shield for three years now and so far, everything has worked out. Their site is very easy to use and when I need something, they get somebody out. The technician from K & S Plumbing was a little late, but it was nothing major. He said that he would have to give me a call and provide an update because he didn’t have the tools that he needed to fix the issue today.

I've used American Home Shield several times and I never had an issue. The claims submission process through online is quick, simple and easy. I love it. With the water heater claim, the guy from ASAP Plumbing took about an hour to come out but he kept in contact. It was the end of the day in San Antonio and there was traffic. The contractor was awesome, very nice, professional, prompt and swift. I have hot water now so it's great.

It was very easy to put in a claim online through American Home Shield. The contractor that came out was great. They got my appliance repaired.

I’ve spoken to American Home Shield reps on the phone a couple of times. The first time I made a request, the repair people called to let me know that what I was requesting wasn’t covered, but I called AHS and talked to them about it. They were nice and mostly helpful. The first time I tried to submit a claim, I did it over the phone and I was told that I didn’t have coverage on my AC units at all, which I knew was not true. The rep wouldn’t let me talk to somebody else, so I ended up hanging up, then calling back and getting someone else.

I bought my AHS policy about three months ago when I bought my house. We had one when we had our house before, but we sold it and we were living in an apartment. So, when we went back to the house, we took AHS back again because they're a good company. Recently AHS sent Jack's Appliance, and they were excellent. The contractor called me when he was on the way and showed up on time. He was a very pleasant man, who did his job.

The blades on the AC unit were not spinning and I submitted a claim to American Home Shield. I called them, paid the $75 service fee and the company that they set up took two days to call to schedule. I didn’t have to follow up on it. Both the interaction and the service that was provided by the contractors were perfect. The technician knew what he was doing and what the problem was right away. He took care of it in less than 20 minutes. Since then, the fuse has been good. I called again after 45 days because the AC was not spinning again and it was the capacitor. They changed it right away. American Home Shield was quick in their response and in taking in my issues. I was very satisfied with AHS and I recommended it to a part of my family in Jersey. She was sharing with me that they have copay and I told her to use American Home Shield.

The toilets weren’t flushing and it was on a holiday weekend, but the contractor of AHS came out on a holiday. It took the contractor a while but he stuck to it until he got it figured out. It turned out the septic system wasn’t working correctly. It was because it got clogged up with a plastic cover. The toilets are doing fine since the repair.

We had a garbage disposal that was leaking, and D & S Plumbing LLC came out and they replaced the garbage disposal. They went right to work, and finished it really quickly. They were done within probably less than half an hour. I was very satisfied. Everything’s working like I would expect it to. I submitted this claim through the phone and I was informed to expect the contractors within the next day.

American Home Shield sent Shoreside Electric and my claim is complete. It was for a new electric panel - the box on the side of the house because the wires were burnt. The contractor did the work, and everything is going good. I highly recommended him and would like to use him for anything else. He went above and beyond and was helpful and friendly.

I've been with American Home Shield for 14 years now and I’ve had more awful experiences than I’ve had good. It has something to do with the shoddy people that come out. When it comes right down to it, American Home Shield is the one that’s responsible for getting the contracts with these people. In a recent claim for my AC, I probably talked to AHS at least 15 times about the issues. The first company they assigned, Elite Heating and Air, wouldn’t show up or they’d say they’d be anywhere from 10:00 to 2:00. And then they call at 5:00 and say, “Hey, we’re at the house.” What part of 5:00 is anywhere close to between 10:00 and 2:00? There were no updates, no explanation, and they didn’t take the time. Then they said, “I thought everything’s working.” Like, “No, everything is not working.” If I turn it on, it is working technically but it takes 3 minutes to get going.

North MS Appliance Repair came out for the clothes dryer. I called American Home Shield and went through the automated system to do the claim. It said that the contractors would contact me, and then they called me. The contractors were the best. I would recommend American Home Shield to friends. My experience with them has been excellent.

Our outside pipe was dripping. The contractor from Royal Flush AC and Heating was very early, and he called to make sure that that was okay, and then we knew he was on his way. We could track him on an app, and then he did the service inside. He gave my husband an update on what was happening and was very polite. I was really impressed with their service ‘cause they were courteous, timely and knowledgeable. The AC is doing perfectly now.

The AC was not cooling off and I called Home Shield and spoke with a rep. The lady I spoke with was outstanding. She sent me right away to United Air. United Air called me immediately and the next day, they were here. The tech explained to us what the problem was and fixed the problem. Everything has been working perfectly since the repair. I'm completely satisfied and I will recommend AHS to anybody else.

There was a leak on a bathtub faucet, there were two toilets that were not flushing properly, and the hot water also was not going to the bathtub. When I submitted the claim online to American Home Shield, it said that I would be getting a call in 24 hours. They would contact me to set up the time, but it didn’t say when they would be coming out. My tenants were very satisfied with the contractors and since they've been out, everything's good. It made the bathtub able to be used, and it allowed me to save water because the toilets aren’t running.

My garage door's springs completely came apart. I submitted a claim to American Home Shield and they sent Precision Door. They were quick and the tech who was sent was very efficient. He explained everything to me and I was very happy with him. I'm a realtor and I'm always telling clients to get coverage. I always recommend AHS.

Home Shield’s website is great and easy to navigate through. I went on there to submit a claim and I was given an expectation of hearing something back within 24 hours. I asked Air Technical to come out and they were very timely. The technician is a great person and very professional. He was able to find what the problem was and determined that it was covered. The unit had a wire that was stuck around the fan, which is the reason why it was overheating and not working and extremely loud. So, the repair has helped out tremendously in the operations in the home and the second floor has air again.

I called American Home Shield for my water heater that was leaking and they sent Buckley Appliance out. Everything was well-timed and everything went well. The company had to come twice because they had to come see what the problem was then they had to come put the new one in on a different day. Everything is working well so far.

I call the number on the contract when I submit a claim to American Home Shield. It went very good, except on a weekend. A couple of times I've had issues on a weekend, and it's hard to get anybody. I've had a couple things where I had to be reimbursed because there was miscommunication between the American Home Shield service people, but it was taken care of, and so I'm happy with that.

We had an issue with the water heater. There was no hot water coming out. I started noticing about a couple of weeks before that water wasn’t coming out hot anymore. I did a claim online with American Home Shield. I like the online process. If I have additional things, I’ll call them. Sometimes there are some things in there that I need to ask. One of the things I didn’t realize was one of the things that American Home Shield didn’t pay for was the lighting in my refrigerator. I wish I had known that if the lightning doesn’t affect the product in the refrigerator, it’s something that they weren’t gonna pay for. So, there are some things in there that you’d like to know before hand if it’s gonna be covered or not. The AHS contractors have always been really good. They’re very professional and very courteous. Jesse came out for the water heater. He’s very good and he was able to fix the issue within the same day. The water heater is working really good now.

The guy from Mr. Rooter Plumbing was really excellent, helpful and professional. He did what he needed to do. He gave me some tips also if something happens later on, what to do and stuff like that. He was pretty nice, so I really recommend this guy. They gave me a problem the first time, they didn’t do it and I had to call them twice or three times. But whenever they came back, they did a good job.

We are still in the process of figuring out what else we need to do with the HVAC stuff, and the contractor AHS sent, Island Breeze, have been really helpful. They've done pretty good. But we had an issue with the contract renewal with AHS. We were under the impression that when you sign a contract with them, you are in that contract for a year.

American Home Shield has been pretty good. I've been with them for four months and I called them for my second claim when my AC wasn't cooling and it had been two weeks. I made my claim online then I talked to a person about it afterwards. The rep was very good. Home Service Corporation was really quick and was here the next day or the day after that. The technician was excellent. He really knew his stuff. He came out and diagnosed the problem. He then had to come back because he had to schedule it for two to four hours of repair time because he had to go somewhere else. He came back a couple of days later and he fixed the AC. He spent the time and explained what he was doing. There was a frozen valve in there and he had to take that all apart, unseal it, and get it working again.

Filing claims with AHS is easier when done online because sometimes the guys I talk to seem like they’re in India or somewhere. However, it seems like the claim gets processed quicker when calling. When the kitchen faucet's spray thing wasn’t spraying, AHS helped to replace the kitchen faucet with a new one. That’s working great. Right now, one of my furnaces needs to be replaced. The contractor said the firebox got a crack in it and it can’t be repaired, so it has to be replaced. They're now waiting for the approval. I am satisfied with American Home Shield's service.

We had a couple of leaky faucets in the bathroom and I filed the claim with AHS late Sunday night. Then I woke up Monday morning about 3 o’clock to start getting ready for work and when I walked into my bathroom, it was flooded. I ran downstairs and the water had dripped through the ceiling and the light fixtures so my kitchen was also flooded.

I bought an older home and bought the Home Shield policy to cover anything that came up in the first year. But I found out that it didn't cover an icemaker that was separate from a refrigerator. Then, they were calling and asking me if I wanted to renew in September. During that transitional period, my air conditioner went out. I got somebody to look at it and they told me what was wrong. I asked the person who was selling me the policy if they will cover the air conditioning problem. She said they will send people out and that it'll be covered. So I told her that I'll renew my policy. It was an $8,000 repair and I was getting ready to pay $2,000 for my renewal so it seemed like a good deal.

I submitted a claim with American Home Shield over the phone and the rep handled it great. A Water Solution then was there the next day or the same day and their work was very good.

A couple of my sinks were corroded and I couldn’t undo it ‘cause we have really hard water here. Mitchell’s Plumbing came over instantly, diagnosed it, and was back within the hour to replace a little part. They were very professional, courteous, and asked me if I had any other questions. I also had a hot water heater that needed replacing. American Home Shield had someone out quickly and it’s been great.

I've been with American Home Shield for about a month and when I needed a rekey, I called them and I got an outstanding rep. A tech from All Star Safe and Lock came in about two days and was outstanding too.

When we bought our lake house, we put it on American Home Shield. We had an issue with our water heater and submitted a claim for that. Ray Stovall Plumbing was Johnny-on-the-spot with calling me back and they came out. When we left our lake home at 1:00 on a Thursday, they were working. When I went back on Sunday, the door to the attic was not closed. I realized that however they fixed the water heater, I realized that however they did it, there was a valve sticking out so the attic won't close.

American Home Shield sent Oak Valley Appliance for my microwave that quit working. There was no power to it, and then the burners on my stove were not working right. They were leaving black soot on our pots. The issue was a fuse was blown in the microwave. And then on the stove, it wasn’t covered under warranty because it was a manufacturer’s thing. It wasn’t set up for propane. So, I paid cash for that.

I filed a claim online with Home Shield for the dryer. It wasn't starting. Somebody contacted me the next day, and it took a couple of days to get him to come because of my schedule. The contractor was able to come sooner but I wasn’t available. It was a scheduling issue, and I was the problem. But the tech was really great. He came on a Friday and determined that it was the part in the door. When you close the door, that part was making it not start. And he didn’t have the part so he was gonna have to order it. He ordered it and the part was in on Tuesday, but because of me, he wasn’t able to get to me until Thursday. Once he was able to come, he was done with it in about 20 or 30 minutes. I also had another request with Home Shield for rekeying the lock. And every time I had a request with Home Shield, it’s been a great experience.

I have already recommended American Home Shield to my co-workers. It's so easy to use and it's such a good value. I also like the preventative services that they offer too. We were having problems with consistent drying. It would take three or four attempts before the clothes were dry. I submitted a dryer repair claim online. The website is very easy to use. The online site tells you that the contractors will contact you within 24 business hours. And then, from there, they don't give you an expectation of when he'll be able to come out. But in my experience, it's always been very fast. Chris' Appliance Repair came out for the dryer. He was excellent. He was very professional, easy to understand, and he explained things very well and very clearly.

Placed work order in June. They keep sending unqualified technicians to fix AC ductwork. Problem was never fixed, nothing has been done (not even a screw touched). Had to spend entire summer in terrible heat. Now AHS keeps sending me a bill for $100 even though they accepted to absorb the fee several times. And still, the problem remains. This is a joke. Stay away at all costs.

Had an American Home Shield contractor come out on 9/18 due to a.c. not cooling. The owner of the a.c. company said we needed a complete new system and that American Home Shield would not pay for it. He then quoted me $9500.00 for a new unit and charged $500.00 to add Freon for the system to get us through through a couple of days. I called American Home Shield on 9/21 and was told the contractor had not sent in the detailed work order required to determine coverage. I told the representative that I had a quote from another company for $7450.00 for the same unit quoted at $9500.00. I received a message from AHS on 9/23 stating they had contacted the contractor that morning to request documentation.

AHS sent incompetent technician, suggest to replace my $4500 oven with $3000 one, charge $75 fee, left me with broken oven and marked the case completed. It's a material breach of the contract, bordering on fraud. I invite independent service provider and an issue was fixed. If you want to pay $700/year for privilege to pay $75 and nothing fixed go for them.

What do you call a chaotic, unprofessional disorganization with no customer service abilities of any kind and a poor track record when it comes to providing properly vetted, skilled or simply adequate service professionals? I know them as American Home Shield (AHS). Why do I say this about AHS? My opinion of them has changed drastically over time. When I first entered into contract with AHS, they were relatively good, providing a stream of quality field workers to address a variety of household issues. However, slowly over time, I not only noticed a drop in the quality of these field agents and their respective companies but also a decline in customer service dexterity and outreach from AHS as well.

Everything was great when Appliance Pros of Tallahassee came out for our claim and I would recommend them. We've been with Home Shield for 10 years now and the claim process has been good.

The inspection came up with something about a stool downstairs, so the inspector said something had to be done. I was kinda hoping to just get rid of the stool, but my renters wanted to keep it and wanted it repaired, so they had to take it out and redo the whole thing, and the backflow. It’s all done and taken care of. Everything has been good with American Home Shield. I’m closing on the house on the 10th of October, and the inspector said everything’s fine.

Arctic Air Service and Maintenance was sent by American Home Shield to service the air conditioner that wasn’t working. It was blowing just hot air. The contractor was awesome. He explained everything that he was doing. He even showed me what the part was that went bad and why it went bad. And within a couple minutes, we were up and going. I called AHS to submit my claim. The first time, it was through automated prompts, and I called back, and I spoke to a person. That was a Friday and they told me they could get to me on Saturday, but then they called back and said they could get to me Friday evening. So, they exploded the expectations. American Home Shield is truly a blessing.

Everything went pretty good with my AC unit claim. American Home Shield sent Hospitality Heating and Air Conditioning and they were able to resolve the issue. I called AHS to submit my claim, and a gentleman that was overseas, first of all, ran the card that was on file and I told him not to. It was also hard trying to interact with him. So, that wasn’t great to deal with.

We've been pretty fortunate with Home Shield since we started having them in 2010. They seem to work pretty well for us and they've replaced a lot of things that needed to be replaced. Recently, we had Riverside Heating and Air conditioning and they actually did an okay job. They called and said they would be here a certain time and the technician came within that window. When submitting claims, doing it online is really good. When we call though, we have to wait 20 minutes on the phone. Also, I hope the price can be a little less expensive. Still, I would recommend Home Shield.

Precision Door Services came out and it seemed to go well at the beginning. The tech looked at it and sized the garage door up. He put some screws in, tightened up the garage door, and it opened and closed pretty good. But a couple of days later, it worked it's way loose or something. It got back to the way it was when I called and it's pushing up the lever there. Some sort of torque being applied that makes it kinda come loose and there's a huge clunk when the door opens. I notified Precision and they said I would have to call the warranty so I did and AHS said to go ahead and make an appointment with Precision. The tech is coming out again. I've been with AHS for almost a year now and I will be renewing with them.

I had an old home warranty, and the contractors they would try to send left a lot to be desired, so they let me use my own. I went with American Home Shield after that company refused to renew me. Everything went fine with the claim I filed with AHS for a plumbing problem. Chesapeake Plumbing and Heating came out and resolved my issue.

Our refrigerator stopped cooling and I submitted the claim online to American Home Shield. It took about three days for the first people to come out. One of them said that they suspected that the Freon leaked out of it and they don't do anything with Freon. So, they contacted another company. The next people made an appointment for the following week. In the meantime, we had to buy a lot of ice for the ice chest and borrow a refrigerator. It was a pain in the rear end. Then, the technicians weren’t able to repair it. This was the fifth time that somebody had to come out for that refrigerator. It wasn’t repairable before and it was kind of pieced together. So, I got really frustrated and I replaced all my appliances. I got a refrigerator, a stove, a microwave and a dishwasher. I'm satisfied now that it's finally done, but it was very frustrating. American Home Shield was pretty good but their vendors were a little suspect in the process.

I had a problem with my AC unit. AHS later sent Cecil and Sons and I was very happy with them. The two vendors that AHS sent prior, one was belligerent, and the other one was trying to charge us for things that weren't necessary. It wasn't the matter of repair, it was more trying to determine what was the issue. This claim has been going on for a month and a half.

I was very glad with TL Services Inc. American Home Shield sent them out after I made a service request for my AC unit. The technician was very knowledgeable and professional. He was a very nice guy and was a gentleman. He checked the unit and everything was fine. We've been with American Home Shield for six years since we moved to this house. They have an easy claim process. If the issue is a straightforward thing, I'd go online to make a claim. But not if I have my doubts. With my AC, I wasn't sure if it was the AC or the ducts so I called American Home Shield that day and they put the order through.

I put in a claim online when our water heater wasn't working. My husband was home when the contractor came and everything went fine. They came when they said they were going to. My husband was satisfied with their customer service. The water heater needed to be replaced. So, they were out on a Saturday, and they got approval and replaced it on Monday. It was fairly quick.

AHS sent GE Appliances and the service was great. I was very happy with that. I've been with AHS for two years, and they are very prompt. They provide great customer service and they always send a quality guy. I won't be leaving AHS company any time soon.

I’ve been with American Home Shield since July and the interaction was good. Everything went perfectly with my claim regarding my spa and the contractor was timely, courteous and responsive. He got the job done.

I have AHS for three years here and almost three years back in Atlanta at a different property. So far, things have been pretty good. Recently, I called in and submitted tickets for the compressor fan that wasn't running, and they came out and swapped out the start capacitor for the fan. I was told the contractors were to come between 9:00 to 12:00 and they came on time. I also don't really like websites to begin with, but as American Home Shield's website goes, it was accessible. It's a good idea to have American Home Shield.

My refrigerator had a problem. I went through online to submit a claim and the process was good. The first contractor couldn’t come at the right time. So, I contacted American Home Shield so that they could solve it. I got a second contractor from a different company and he gave me an appointment. He came in the right time and he diagnosed the problem. Then the next day, he came and fixed it. It was excellent. The refrigerator is normal now.

We were having the locks rekeyed from the previous owner and Dan's Pro-Lock did a great job. I made a phone call to AHS to submit the claim and the service representative I spoke with was very pleasant. When she set the appointment, she said that we'd be getting a follow-up phone call on when a contractor would come out 'cause we're out in the country, and we did. The contractor was prompt, came in, got the locks rekeyed, cleaned up after himself, and headed back out. I'd recommend my friends and family to get American Home Shield if they needed the home protection.

Both my washing machine and dryer had problems that I didn't even know and it had gotten worse. I submitted a claim with American Home Shield and the online process was great and very easy. Everything went smooth and I was so appreciative. The contractor who came out was professional, did excellent service, knew exactly what was needed, and did the job quickly. He has expertise and I was well pleased.

I have two properties with American Home Shield, the home that I live in and a rental property. I've used them for my home, and it was very good. When I called in a claim for the AC, it was better than I expected. The contractor was very professional. They were very thorough, and very pleasant. They did what they had to do. They also gave me an update as to what was going on. The tech had to put a part in, but I understand from American Home Shield advertisement that if a part is needed, I wouldn't be charged. But everything went very well. I was very pleased.

I filed an air conditioning claim online to American Home Shield. Comfort First came out the next day and they were great. I ended up knowing that it was just a matter of a switch so there was nothing really wrong with it. Somehow, a switch had turned off. Overall, I'm very satisfied.

My dryer was clanking quite badly and making a horrible noise. I sent the claim through online to American Home Shield and the contractor took about a week to come out, which was okay. I live about 35 miles and they scheduled me when they came up here, which was on Friday. When the technician got here, he pulled the dryer, looked in and said it was the wheel. He said he had a part with him. He fixed the dryer and cleaned it up a little bit, and I was very satisfied. He was a very polite and nice young man, and the claim went great.

Our AC unit needed Freon and because it was an old unit, it was gonna cost us $1,000 to have the Freon replaced. We didn't wanna pay and invest $1,000 in a unit that’s 15 years old, with no guarantee. It could have the same problem in six months, so we wanted to get it replaced. And to replace it, we only wound up with a $500 cash-in-lieu. It was repairable in AHS's eyes but not replaceable. But to us, it really wasn't repairable. We paid $4,000 to have it replaced. So that wasn't a great experience.

I’ve been with American Home Shield since March of 2017 and when the toilet wasn't flushing and constantly running, the contractor who came out was very efficient and punctual. He had to replace a part on the bowl and he finished it on the same day he came out. He did his job. Since the repair, the toilet has been good and it's back to normal.

There was water leaking all over the floor at the bottom of the water heater and there was no moisture coming out the pressure valve. The interaction with the contractor was excellent and they replaced the water heater. Since then, there has been no leaks and it’s great. But when we signed the paperwork with American Home Shield, I didn’t realize that as soon as I made a claim, it was gonna cost me another $75. So, I was a little disappointed in that. Either I missed it in the paperwork or the Realtor didn’t explain it to me at the time of purchase.

Piedmont Mechanical Contractors came out for my AC unit and everything was perfect. The AC needed a blower motor and the claim process at American Home Shield worked out fine.

When I called AHS to file a claim, my interaction with the rep was excellent. They were very receptive and eager to help. That claim went great. The guy from Rg Plumbing & Rooter who came out was very professional, courteous and on time. He handled everything beautifully.

My experience with AHS contractor, Pride A/C & Heating, was extremely positive. The gentleman that came out diagnosed the issue quickly. A board went bad and he did a temporary fix. They got the board and the tech came back in a couple of days. We were out of AC for about three days. It was a little warm here in our neck of the woods. But the experience was very good. I've been with AHS for a few years now and their reps have been very professional and helpful. So far, AHS has been very flexible. They've covered most of the things that we've had issues with. And when there's a part that they can't find, they replace the whole unit. So, having AHS has been very positive.

There was an issue with the main shutoff valve inside my house. It was leaking when it was on. American Home Shield gave me Hoosier Plumbing Inc. as my contractor and they contacted me that day saying they were gonna come the next day. But because of my availability, they didn't wind up coming until the following Monday. They would've been there sooner though if I had been available. I was at work when they came and I just talked to them on the phone. But my fiancée was there and she didn't say anything about them being rude. They fixed the main shutoff valve and everything has been great. I’m glad that I have American Home Shield to have my back. I would recommend them.

I've been with AHS since 2010. I like paying only $100 to get my air conditioner fixed three times. They’re also really prompt and get back with you pretty fast. I submitted my recent claim online and the process was easy as well.

I just moved in June and I’ve been with American Home Shield since then. But then I was with them at my previous address too for four years. They're really fast when you call the number. It is all automated. But you usually have an appointment within a day or two. They just get back to you right away to have your appliance fixed. Appliance Solutions came out last Friday and the tech was super nice. He was in there for about 30 seconds. He said it was the pan underneath the refrigerator that was making the vibrating noise, and he fixed it temporarily. And then on Saturday the fridge was making that noise again, so I contacted them. They're coming out next week. I wasn’t available today when they were in the area. But they were great.

Dawson Services came out for my recent claim. They have done a couple of calls for me and they're really good. It's just that I don't like the services of American Home Shield now. They’ve vendored it out overseas. It's absolute frustration when calling. Number one, the lines are not really clear. Number two, I’m a little bit hard of hearing and most of them have very thick accents. It takes 15 minutes to get transferred over to the States and talk to someone. I'm totally unsatisfied with dealing with the people overseas because it’s nothing but a nightmare. I realized that all companies are doing it, but customer service is a dead issue with the executives. I’ve never had any trouble before they vendored that out. It’s the outsource that has shot American Home Shield's customer service to hell.

GE Appliances came out and serviced the washing machine. It was leaking and making very loud noises, and it would not spin. Sometimes, it would not shift gears. I called that claim in to AHS and they were very helpful. It was great. But the timeframe for when we could expect the contractor to come out was somewhat delayed because they were smashed. It was like a week. That aside, the contractor was great. They did what they had to do. They diagnosed the problem, said it completely had to be rebuilt and ordered the parts. Then somebody else came back and rebuilt it. The washing machine has been functioning perfectly after the repair. I'm very pleased with American Home Shield overall.

I just got AHS warranty 15 days ago. They’re a big company, then I looked it up online. Based on the reviews, I decided to go with them. I filed a claim online, and the other one was on the phone. Both of them were easily done, but online, it’s like I can do it on my phone. A-US Air Conditioning of Texas, the company that came out, was good. They were on time and they did their job.

The AC was blowing hot air and it wasn’t cooling off. We called American Home Shield and they were prompt and it was quick. We didn't wait. It was less than 24 hours when the technician got back to us. So everything went well. When the contractor came and did the work, they were able to fix it. We had American Home Shield before, then we moved away from Texas, and now we’re back. So we've had them for about three years now.

I’m a service member and I was gone for two months. My wife had a lot of issues and one was a leaking pipe. This happened all in August and my wife went out the house for almost a month. I just got back a few days ago and so I got on the phone with American Home Shield to discuss getting plumbers out. After talking to an agent, I was transferred to a Spanish line and the agent was talking to me in Spanish. I had no clue what she was saying. Then she started speaking in English and then I had to explain to her what I had just went through with the agent. Then they put me on hold and transferred me. Price Right Plumbing and Drain Cleaning came out yesterday and they were nice and courteous. The interaction and service they provided was good. Overall, I’m satisfied with American Home Shield.

I have been with American Home Shield for less than a year and I called them to file claim for plumbing. The first contractor was not able to fix it and AHS had to send somebody else after a day. He was able to fix it and the interaction with him was very good.

There was a problem with my thermostat and because I wasn’t sure if it was a covered benefit, I ended up doing the claim over the phone. American Home Shield said they would put in a request right away, that they would notify the contractor and that I would hear from them through email or by phone. It was Air Climate Solutions that came out and they were wonderful. The guy seems very responsible, professional and very responsive. So he did a good job. The thermostat is repaired now. The last time, he came out too and he did a repair outside on my air conditioner.

I had a stoppage in my condensation drain on my AC in the house and the water was backing up in the drain area. When I filed the claim online, I had to play a little bit with their website to file my specific need. I just put it on the plumbing or AC since I didn’t know which one will do. The contractor that came was decent and went right into it. I showed him what I needed to have looked at. He explained and gave me some pointers on how to prevent that from happening again like putting bleach in the drain to keep it clean and smooth. With the weather being warm here earlier, the AC unit was running almost 24-7 which caused the problem. It hadn’t been snaked in about three years. Since the repair, I’ve checked on it a couple of times and everything’s running smoothly. But the temperature has dropped now so the AC is not coming on as much. But so far, I’m satisfied with AHS. The rates are pretty good and I haven’t had any problems yet.

I’ve been with American Home Shield for 8 years and called for several homes because I lease some of them out. I have had mixed feelings about them because sometimes I get contractors that are really, really good and do what they have to do and get things done. And then I have those that I’ve questioned because they keep on coming out here and the AC keeps on giving up on me. They just tell me, “Well, if we have the part and we can get it running, then that’s what we do.” But then a couple of months later, I’m in the same boat, having to call. But, overall, I’m content with the services. I’ve heard and experienced all good things about AHS. They've been excellent.

My hot water tank was busted. I submitted a claim to American Home Shield and they sent Greenway out here to evaluate the situation. They told me that they would replace the hot water tank, and that they would do the work, I just needed $1,000 deductible. I'm trying to work on getting the $1,000 deductible now. The water is running down on my outside until I could get the money. It's running from a pipe outside, down the roof and onto the patio, instead of running upstairs.

With American Home Shield, I like not getting a giant bill when something breaks. I have a deductible, and I pay the premiums, but it offers some expense stability. So, I like that feature of home warranties in general. I realized quite a few years ago that when we had an appliance replaced, AHS is paying a lot less for those appliances than I was paying. So, it occurred to me that unlike people will say of insurance companies is that I could actually save money, and AHS could actually make some money at the same time because they're paying less for the services since they're bundling volume through the service provider. And especially that I have two homes now with a home warranty. I don’t live in the other home, and I don’t have time to deal with it. So, when something breaks, I have one number to call, they’ll send somebody out and I don’t have to have a guy that does everything or have 10 guys to get everything done.

American Home Shield sent Zanes Locksmith Shop for our claim and they were excellent. The claims process was pretty painless.

I put in the request American Home Shield online and it was easy. However, there needs to be a little bit of a description box. For example, ours was a pool pump but there are several different pumps. It would be very helpful to have a description box in AHS online submittal. Alex Pool Services came out and it went great. There were a couple of claims that I had filed regarding their work and I needed to follow up with AHS on one because AHS denied one claim. They said that there was rodent damage but there was actually none. There was also a bit of a communication issue, but they were right there with evidence that rodents were not the cause of the corrosion. They had a quick follow up and it was all taken care of.

I recently renewed with American Home Shield, which I've been with for a little bit over a year. I brought them up to a few friends and I’ll keep mentioning them. When I called a claim regarding my AC, the representatives were really helpful. The AC wasn’t cooling and the fan outside wasn’t working and it was making some noise. The contractor came and changed some part and it worked again. He was here for 40 minutes max and was talking to me. My AC is working fine now.

We had a stoppage where water and feces were coming up in the bathtubs and the toilet, and water was coming out from underneath the toilet all over the floor. I filed a claim with American Home Shield over the phone. Their reps were very helpful. It happened on a Friday, so we had the weekend but they were very good about getting somebody out here just as soon as they could get a hold of them. They even offered to reimburse me if I could find somebody before they did. Edmundson Mechanical Services came out. They’re a very good company. They also put in my air units, and they were really good about trying to take care of our needs. They came out three different times until they got everything taken care of. Everybody has been really good about timeliness and everything in trying to take care of my issues. I’ve been talking to a friend about American Home Shield.

My microwave was not working, one of the burners had burned out on the cooktop, and my washing machine was not working. I submitted a claim with American Home Shield by phone and spoke with a person. Quality Services came out and since then, everything has been working.

I had leaky parts in the basement and a bad shutoff valve on one of my water lines. I filed the claim to American Home Shield over the phone and the rep was kinda slow. We had a problem understanding each other. It sounded foreign and seemed to take a lot longer than I thought, but we got through it. Wind Bender Mechanical Services came out. We had them come to our house before for another problem we had a while back. The guy was really nice and knowledgeable. He came in, took pictures of the problem, told me he'd get back with me when they would send in the pictures and make sure everything was authorized so they could send out and get the parts. Then they got back with me to schedule and came in and put the parts in. It's been doing great.

We had an issue with our dishwasher. I called American Home Shield then they referred me to the company. And then the company contacted me, and then they came and fixed the dishwasher. They were communicative and responsible. It turned out that something was stuck. It was an easy fix.

Our dryer wasn’t heating up and I went online to submit a claim. American Home Shield's online claim process is good because I didn’t have to wait for a person to talk. My Tech Joe Appliance Repair came out after a day or two and the fix was done in the same day. The work done was good. Although the towels take longer to dry, the dryer is okay now.

I have an oven that has been in need of repair for over two months. The contracted company came out on three occasions with parts that were ordered and didn't work. He said AHS would contact me for the next step. I have had to contact AHS on each turn and was even hung up upon in the last phone call. When I asked to speak to a supervisor or someone who could help me answer my questions, I was told that there is no one that can help me. I am very disappointed in the professionalism of this company and how the customers are treated. My claim remains unresolved.