American Home Shield Reviews

I had American Home Shield almost all my life. I moved back to New Orleans in 2018 and my son did my house for me and put the home warranty coverage on with Choice. However, everything I called them for if I had a problem, they were telling me it wasn't covered. I didn't like Choice and decided to go with American Home Shield. It's first time I had to use American Home Shield. I could have filled the claim out online but what happened was I had two issues going on with my stove and they're only allowed for one issue. It didn't give me what I needed online to tell them about everything that was going on with the stove that's why I called. The next day, someone called me from Sears to schedule the appointment. Everything was pretty much in order.

My claim with American Home Shield went well. I called them one morning and they got a hold of me an hour or two later. I was very satisfied with that timeframe. Their contractor Authorized Appliance fixed my appliances and fixed them. Their tech walked me through what he did and showed me that each appliance works. He had a mask and gloves on to safeguard against the pandemic.

My air conditioning stopped cooling. Submitting a claim for it with AHS was simple. I did it on the computer and they gave me a general number to call, which I did. Then their answering machine had given us a number. “If you want to reach somebody, call this number,” which I did. The rep directed me to somebody who works in the county. He was working in a different county, so he gave me the phone number. I was able to call the contractor. He got me in two days later. The contractor seemed polite and professional. He was clean too. There was not a whole lot he had to do, because once he was able to open up the air conditioning, he was immediately able to say that there was a burnt wire. I've referred some of my family to AHS before.

Two of the sinks were not draining well so that's what I claimed. I did it online and I thought the AHS website was pretty easy to use, but I couldn't submit. I couldn't find everything I needed that easily. There should be an easier way to search for issues that I can submit for in there. But then I figured it out and selected something similar. The contractor called me beforehand and also texted me. They came in, they evaluated it, and fixed it. Now my sink isn't clogged anymore so it works.

I needed our cooling system looked at because it was not cooling properly. I went on the website and hit “submit a claim” and checked about three check marks. The contractor was great. We've had good experience with AHS so far.

Appliance 911 came out for the oven. It was a code coming in that showed that it wasn’t working and it said that they needed to replace something. The circuit board was damaged. I called American Home Shield and made a service call. Then, they gave me the name of the appliance repair. The technician called me and he came out and looked at it, and they had to order the part. I kept calling and they said the part was in backorder. Then finally, the part came in. The technician came and install it. He did a good job but it was very slow getting the parts. It took over 40 days to get it repaired. Still, the technician was very knowledgeable and supportive of my concern. The repair significantly helped us in our home and it was a very good experience with AHS. I’ve been with them for half a year but I had them before.

The air conditioning unit was making a lot of noise. So we had someone to come out and make sure everything was okay. It was pretty easy and really fast to submit a claim. I received a response and then the air conditioning company called me that same day. The contractors were very professional. The woman who contacted me, scheduled my time and let me know that they were coming out. The technician came out and he wore his mask, gloves, and booties. He knew everything that was going on. He was familiar with the system and he told us what was going on with it. He checked outside and it was fine. I had a very pleasant experience.

Once I called, AHS contacted the tech and he called me back shortly thereafter. We set up a time that was convenient. Then he came and did a great job. There was a really weird problem with my door and it took about an hour to repair. But he took care of the issue and replaced the whole lock system for me. It's working very well. But it was a little annoying getting the service scheduled at first. AHS gave the tech my wrong number. But once I was in contact with him, it was great service. He was very polite and cordial. I couldn't be happier with the service he provided.

Majestic Custom came out to check the air conditioner. It wasn't really cooling the house down. It would take eight hours for it to cool the house from 80 degrees down to 72, and it was set at 68. We called the number on the policy and I spoke to someone at American Home Shield. They were pretty prompt at getting someone scheduled out here. It was timely. Majestic Custom was fine. The tech was very good at communicating what the procedures he went through, and it looked very thorough. The only thing is I continue to be concerned that the air conditioner doesn't cool well enough because they didn't find anything wrong with it. We won't know until next summer whether there's an issue.

The air conditioning unit was not blowing. I called the 1-800 number for American Home Shield and did a claim. Central Heating & Air Conditioning came out. The tech was great, very professional and knew his job. He knew exactly what to do. He was not here more than 25 minutes, and he got it up and running. The air conditioning is working fine but the heat, all of a sudden, stopped working now. I was thinking about calling AHS back because it seemed like the heat is still not blowing the way it's supposed to. Yesterday was the first time I put the heat on since the tech came out and fixed the unit. I didn't have to put it on because it was hot. Yesterday was the first cold day and I tried to put the heat on and it's like barely blowing.

There was a situation with my pool filter wherein American Home Shield did not cover my needs. They looked to blame my problem on secondary damage. Other than this instance, I'm still hoping my experience with them will remain okay in the future. Recently, their contractor Iceman Cooling came out for my AC unit and they were great. They sent a very good tech who was fast and provided efficient and cordial service. He took all the precautions against the pandemic and was very nice and proper.

The very first time I submitted a claim, the contractor came within only three or four days. They were pretty quick. American Home Shield sent an independent contractor first, and when he got here, he discovered that Sears had a warranty on the refrigerator. So, he suggested that maybe AHS would transfer it to Sears. I got on their website and resubmitted it and mentioned the warranty. Nothing happened for several days and, of course, we were without a refrigerator. We have an extra one, but we had crammed everything in there. We were eager to get something done. When I filed that extra claim, AHS sent it to Sears. He came out just like the other contractor and said, “Yeah, it’s under warranty, but I don't have the parts to fix it. So we'll have to reschedule.” It just took a while. There was a little miscommunication. But it ended up just fine.

I get email updates from American Home Shield. When I had a claim, I clicked on the link to login to my portal and then I submitted it through there. It was a super easy process. Once it was received, then I got an update that it was being assigned to Morningstar and that they would be reaching out. Morningstar was fantastic. They were very quick and worked with me on calling or texting me when the tech was gonna be on his way. He gave me the timeframe. That way, I could just leave my office and meet him at the house.

We had AC two units and both of them were acting up. When I filed a claim via the computer, I couldn't say that there were two units. I had to say that there were an AC unit and an EVAC for the second one which wasn't what we had. So the website was not user-friendly. But Total Air Care was absolutely fabulous when they came out. We had a condenser went out completely, so they replaced that. Then we had to pay for the Freon, which was $550. But they didn't fix the second unit. It was already acting up slightly and was making noise when they first came.

I have American Home Shield on my appliances. Everything is covered from my air conditioner and my hot water heater. But the wait time to get ahold of them by phone is about an hour. They need to have a little better service as far as answering the phone. But outside of that, I'm very happy with them. The serviceman was very nice and respectful. He knew that I was ill and he made sure that he was at a distance from me. He had a mask on. He came in, did his job and left.

I've gone online and I even called American Home Shield to tell them what was going on and they jumped to it. They sent K & W Heating. The tech was all business. He went straight to the problem and he solved it. He was not a talker, which is okay. He was professional, he found the problem and repaired it and told me straight away. The AC is doing what it’s supposed to do now. American Home Shield is doing what they're supposed to do and I appreciate that.

I called in because I had a problem with my garage door. But when the guy came, he said that he wanted to put a new one, the rail, the this and that. I said okay and asked if he knew my insurance. He told me that my insurance doesn't pay anything because what I have is a very low one. Since I have it, I only used it one time. I remember they noted the last time when I called for the same thing, the guy probably knew some wires, and tie it, put a tape, and that’s it. Now, the guy that came in knew that the one who came before did a back job because they were supposed to do things and I didn't know.

I'm having some sink issues with my kitchen sink and it still hasn't been resolved. My complaint's with the home warranty service themselves. They sent out K & S and the guy did what he could. He told them that the sink needed to be hydro jetted. For about a week after that, American Home Shield said that they couldn't find anybody that does that in our area. I asked if I could find somebody myself and have that company do it then they would just reimburse me and they said no. I have a newborn and he made two weeks yesterday. I kinda need my kitchen sink.

I sent Home Shield an email on a Thursday and I got a response back immediately. Within hours, the service guy from Above and Beyond Appliance Repair called and he was even on vacation when he did. That's what I thought was pretty cool, just to make sure that he touched base with me within the timeframe that they had given him. He set an appointment. He called to let me know he was on his way. I thought that was very professional. He was there exactly when he said he would. And when he got here, he didn't have the part with him, so he was gone, five minutes, came back, had the part, and he was in and out of my house within 30 minutes. He wore a mask and had gloves on. It was a wonderful experience.

I've had to submit two claims with Home Shield. One time, it took me 45 minutes sitting on the phone waiting to get them. It took a while. On my first claim, I had a hot water heater go out. I had to pay what wasn't covered on the water heater. There was a $75 service charge, and then a $400 fee. After everything has already been said and done, I got a letter in the mail saying that they would not pay some of that. I called them. I didn't fully understand. They really shouldn't have sent the letter because it has already been taken care of. But it was a bit more confusing. They could have made that part a bit easier by telling their part would not be paid or whatever, instead of just sending a letter saying they would not pay this. That was irritating.

I've had American Home Shield for at least five years. If something happens, it’s still gonna cost us the co-payment but I like the peace of mind knowing that they got our back. My recent claim went well. A young man figured out what the problem was but didn't have the piece with him. He went out, got one and came back. He told me it was the controller itself that wasn’t sending a signal. There was something electronic wrong with it so he replaced the whole unit and everything's fine.

I did two separate claims on the site. I needed my icemaker fixed and the company responded right away. The AC company took a while. My AC went out for about three days and I called multiple times, left voicemails, but no one got back to me. So I submitted another claim and that was when they got back to me. That part was a bit annoying. I'm assuming that's not on American Home Shield's end, that's on the AC company’s end. But once I spoke to someone, it was fine. They scheduled a date and they came out and got the work done. They were brief. The guy was pretty professional. He explained what he was going to do after he explained what the issue was. He made suggestions on future repair for the unit ‘cause it's pretty old. I was pretty pleased with the whole process.

For my recent plumbing claim with American Home Shield regarding my garbage disposal, I logged in online and put what I needed to have done on their website. We made an appointment with their contractor Mister Plumber the next day and their techs came out when I needed them to come out. They were quick and did exactly what we needed them to do. They came with their masks, introduced themselves and I brought them to the problem. They told me what it was and they knew what they were doing.

My dryer went out. The contractor came and it was on a holiday weekend. He looked at it and he said it was the heating element that was out. He ordered it and he was good about coming in or coming to the house at 5:30, ‘cause I don't get home till that time. He got the heating element in on Wednesday and had the dryer working again on either Wednesday or Thursday. American Home Shield has been really good, and it's been really easy to get in there and use it.

I made two service requests on the same day and the appliance claim was completed. The burner on the range was not working, so the tech ordered the new part and then replaced it. He was really professional and friendly. The range is working fine. But for the other claim, I didn’t get any update from the plumber regarding the parts, what he has ordered, and when he’s going to come and place that. I have sent a reminder yesterday to find out where they are standing. I got a reply saying that they are still waiting on the parts. It takes longer times to reach the customer care because of the pandemic situation. So I realized instead of calling them, if I can make a request online, the response would be quicker. So everything is fine. I’m getting good response from AHS.

JT Ultimate Pools came out to repair a pool booster pump. They resolved the issue the first time, but something else happened with it. So, they had to come out a second time to replace the whole pump. So far, so good. It's been a good experience with American Home Shield, so far. They’ve done what they were supposed to do.

I had a fridge repaired and GE Appliances was sent out. The support team in Atlanta was on top of everything every time I called. Vic did really well. I had to make several calls to see when these parts were coming in because they delivered the parts to me and not to the repairman, which was kind of weird. Other than that, it was really good and the claim is done.

Plumber DBA Robco came out and fixed the problem. I like them. They’re good. AHS definitely has saved us money. So far, so good.

When I called American Home Shield, I asked for my water heater to be checked along with other things involving my plumbing. I had trouble when I called them yesterday and I was told that the manager would reach out to me and that they would have to check my ticket. I explained to them that I knew what I said in the first phone call. They said that someone was gonna call me or I could follow up by Friday. AHS did a recall but when those techs came out, they said they weren't able to help and they couldn't help me contact Home Shield. They said I had to follow up with American Home Shield. I've had AHS for two years and so far, I've had a couple of experiences that weren't that great.

I recently had a claim with Home Shield for a pool part. Their claims process is pretty good. But the first time I used it, I had a bad experience, aside from the fact that I had my pool equipment added and I had a pool light that went out. One time, the spa level kept dropping while the pump was off ever so slightly, but over a bunch of hours, it could be a couple of inches. The tech came out and replaced the valves. The next day, I told him it was still doing it. The tech said that it must be something else and that they were only responsible for above-ground. It was disheartening and I was like, “Wow. So I’m stuck?" He said, “Yeah, pretty much.” But luckily, it was a fluke because it works fine now but the tech could have had a little better bedside manner.

Our garbage disposal was leaking and it was not working properly. I did the claim online. I chose what the problem was then I paid the $75 fee. Home Shield came back in the online response and told me that Master Tech Service was the company coming and to check it out. David was our tech and was a professional and a really experienced man. He checked out the garbage disposal. He very easily found the problem and solved it. He changed the garbage disposal and also changed the P-trap and some plumbing parts. He knew his job very well and he was very good at it. I’m quite satisfied. The second thing he did work on was in the second bathroom as there was a leak in the sink. Master Tech was very nice and I’m quite happy with them. They did a much better job than the other company that came before for the air conditioning. When I had the air conditioner problem, nobody called me on for feedback.

We bought this house in April and we had a friend of ours come out and check out the heat and air unit because I completely forgot that we paid for the American Home Shield warranty. They told us that we needed an entire new heating unit. So, we processed the claim to have that checked out. The guys that AHS sent out took everything apart and checked it and there was nothing wrong with it. So, it ended very well. The technician was wonderful. We happened to all be home because we just had a baby so, we walked outside to talk to him. He had on his mask and he was extremely respectful and polite. He offered to take his shoes off when he came inside. It was awesome.

We have a professional company that comes out and services the pool every week. I had this loud noise going and then the thing didn't work. The person from Element Pool Repair came out and he realized it was the motor on the pump that had quit and he fixed it. The guy was awesome. He communicated well. He told me exactly everything he did out there. He went out of his way to make sure that we had what we needed. He is probably one of the best guys that came to my house. Everything is working well now. Then I probably have to put another order in, ‘cause I got a leaking faucet in my master bedroom. If I don’t figure it out, I'll pay the $75 and get that fixed too.

Our recent claim with AHS was for the air conditioner that wouldn't work. This claim went through really well and I was very happy with the contractors. I went out and investigated my outside unit and got the serial number. I do everything for my own knowledge, also. It's a Carrier outdoor. So I called Carrier here in Tyler. Everything went fine. I talked to Carrier and they knew the contractors. They said they're very nice people, I will be happy.

American Home Shield is very dependable and efficient. Their contractor came out recently and the guy poured something down the drain and flushed it on out. We were very excited ’cause it stopped the leak instantly. That was the best one we’ve had so far and we learned something from it at the same time. My wife was happy and impressed. Highly recommended. They were very courteous and professional.

Exit Garage Doors came and fixed the garage door that wouldn't go down. It had come off of the hinge, and then it wouldn't come down or go up. It just flopped. I had to put something in front of it to try to keep anybody from coming in on me. I called American Home Shield to file a claim, and they sent this man out to fix it. So far, so good. He did a good job of fixing it.

Everything with Express Appliance went really well. I like the professionalism of the technicians that came on to service. Everything was explained. The handle to my oven door broke so the whole the front of the door came apart. He was saying it was a piece, that something was worn in the handle and it would not stay attached. He re-ordered me another handle and came out and put it on. They ordered the handle right away but because of COVID and shipping issues, it took almost two weeks for the handle to come.

The Splash Pool Care technician let me know when he was coming and he was here on time. He let us know about the issue. He had to replace a part and he had that part in his vehicle. It was a simple fix and he was done in a matter of minutes. The pool is working great. We had an issue with American Home Shield a couple of years ago about our air conditioning unit. But this particular repair went beautifully. We do not call on every little thing and We put in as few service calls as possible when it needs help. It was a little upsetting when the service fee went up, considering what we were paying. My yearly fee went up as well. But it's nice to know that if we've got an issue, like the pool that really can't sit there and not be functioning properly, we can get somebody out there in a decent amount of time with relatively little cost.

I recently submitted a claim with Home Shield for a leaking faucet and it was easy. The contractor set up the appointment earlier than supposed to, so that was good. And then, I had a good interaction with tech. He came in timely. He was professional, and he got through with everything real quick. The unit runs good. Using Home Shield has been easy. Also, it has been beneficial. It saved me a lot of money.

My air conditioner upstairs was blowing hot air. I called American Home Shield and they sent out Air Control Experts. The tech told me that my coil was leaking and that it would have to be replaced. He had to order a part and as soon as he got it, he installed it. Everything has been working fine since. Overall, I like AHS's system. However, I would like to know how much the whole repair costs. I want to know what they paid and what my cost was.

American Home Shield has been easy to deal. They're straightforward in terms of the process, getting someone out and assigning a claim quickly. I hope that as they continue to grow, that doesn't change because sometimes businesses grow and they become harder to do business with. Things become complicated. But so far, things have been going really well in terms of being able to use them and getting stuff done. We had some lights in the house that weren't coming on. I filed a claim and everything went fine.

I call in to submit my claims to American Home Shield and the process seems to be pretty easy. Sometimes, it takes a minute to reach a representative. It just depends on what time you call. I've been with American Home Shield for a few years, and I lost my card and didn't know because I wasn’t using them. So, they had canceled my account. I just got back with them in July. I had a recent claim on my garbage disposal and Home Choice Services came out. They ended up replacing it.

Everything went well with Tap's Lock & Key. I also did the garage and the garage door contractor was really good too. They explained everything well about what was going to be done. They were polite, on time and did what they were supposed to do. American Home Shield is convenient. I know who to call, at least.

This is my second year with American Home Shield and I am happy with them from the get-go. I continued it on. I had a microwave issue and they came right out. Then recently, I had a leak coming and it was something to do with my icemaker. A line might have folded or broken. Sears came and fixed it. It works great now.

We recently moved into our home and we had American Home Shield that came with the whole moving in process. That ended up being about a month or so after, our dishwasher started to throw an error that said OE. It was not draining properly. Submitting that claim to American Home Shield was straightforward. There was a video that was, "Hey, have you tried these things first before you submit the claim?" I already tried those, but that would have been appreciated if I had not had as much experience with appliances beforehand. Other than that, the contractor was communicative. I work from home, but my call schedule is complex sometimes, and the contractor was happy with texting. That made scheduling a lot easier for me. The dishwasher has been draining and running like it should.

The problem with my AC was solved quickly. Another claim was with my icemaker and the guys came here three times but haven't solved it yet. They changed my icemaker but didn’t solve it. They came the second time to change my water motor but didn’t solve the problem yet. Now, I’m waiting. The guy is calling again to come here and try to solve again my icemaker. I’m without ice here for almost a month now. But my experience was always great with American Home Shield. They were always easy to contact and to open a problem. I’m very satisfied with American Home Shield. My problems were always solved quickly. But I want a more quicker response because the guys for the icemaker came here almost two weeks ago and told me that they needed to change one piece. It took two weeks to receive the new part. Other than that, American Home Shield is a great service and they have a great price.

The tech came in and had our fridge fixed pretty quickly. It’s perfect now. He sold us some more filters for the fridge which was nice. The only issue I had was that they never called us to schedule it, so we didn't know when they were coming but we figured it out. We also had a claim where the capacitor broke on the AC. The contractor was here the next day after we called American Home Shield and they fixed it right away. Both technicians who came out were very professional, fast and knowledgeable.

The fan of the heating system was continuously running. I made the call, talked to the person, and they set it up. E & J Heating and Cooling was sent out and the guy was very professional. He knew exactly what he was doing. He checked the system. He had to replace a small part, but he checked the outside to make sure the Freon was fine. He was quite good.

I just moved into a new house and I have found a couple of things not working. Home Shield has been very efficient about coming and checking them out and making the proper replacements. LA Standard came out for my AC unit and the tech was very nice. I change the filters, per his suggestion, but I may need to have them come back again. The service was good but I'm still not certain that the flow of the air is perfectly balanced and he said that had to do with the size of where the air flows through.

Everything went fine with the AC claim. The guy corrected everything and it started working. He fixed it all the same day. I called this morning for a plumbing issue. It was leaking from the upstairs down to my kitchen. They gave me an appointment between 12:00 and 4:00 and a plumber came out. He went through the wall and found out what the problem is. Something needed to be caulked around the shower but they said American Home Shield doesn't do caulking. But he did what he's supposed to do and I'm satisfied.

I submitted the claim over the phone for a dripping faucet. The process was thorough and it went quick. They told me when I would expect a call from the contractor. Neely Brothers was good and they were kind. It was the second time I've had them out. Overall, I've had a pretty good experience with American Home Shield. I've only had to call about three times and every time, they've been very helpful. As soon as I call or within 24 hours, a contractor calls me and tells me when they're gonna schedule the time. The only thing I didn't like was that I thought the garbage disposal was covered but it wasn't. The contract needs to be clear because in the written contract, it has it under one of the coverable things. But there needs to be some type of notation there that states that the garbage disposal is not one of the things that they cover, unless you're on a particular plan. In this case, my plan needs to be higher.

There was a leak in the bathroom. It was very easy to submit a claim with AHS and it was pretty awesome speaking with their representative. Kenbridge Plumbing & Drain came out and fixed it in 10 minutes. The guy was on time and professional. He was awesome. American Home Shield has always been really easy to work with. I was with them for six years and then I bought a new house, and then I just reactivated it. It's really no-nonsense ‘cause once you pay the 125 fee, everything else is covered. At the previous home, I had a really expensive plumbing job. There was a leak under the foundation. I just paid the deductible and they covered everything else. Overall, my experience has been amazing.

I researched the available organizations and American Home Shield seemed to be the one that met the most criteria. As anything, they'll have complaints against them in the research I found but it is what it is. It is insurance, so you may use it or you may not. The sales rep was very thorough with me and answered all of my questions. So, she did a good job with that because I was originally not completely sold on the type of product. But she did an awesome job. When we purchased the place, we had a simple lock change and G M Greco came out, and it was fine.

The hardest part about submitting a claim to American Home Shield is making contact. Their lines are busy. Other than that, I've been well-pleased with AHS. In my other house, my air conditioner and heater went out. AHS replaced them and a company came to do the installation. The initial tech didn't do a good job installing and another AHS contractor, Total Air Care, had to come out and redo things. The tech from Total Air did a good job. More recently, my AC stopped cooling. The tech American Home Shield sent from Total Air Care was really professional. It didn't take him long to fix my AC. Our washing machine also went out and Home Shield replaced it as well. I have nothing but good stuff to say about them.

Out split window unit in the sunroom was leaking water. The drain was stopped up in it and the repair for it went great. Myers Comfort Specialist is always great when they come out. They always let us know when they're coming and they're usually right on time. They're very polite and courteous. They do their work and they don't waste your time. They get the job done and I've been fine with them. Overall, we've been very pleased with American Home Shield and we recommend it to a lot of our friends. We've had it for five years and we've had our heating and air unit and our central unit worked on. We've also had our pool pump replaced and then the split window unit they’ve worked on.

It took almost a week and a half to get the first group out for my AC. They just serviced it and they left and it broke that night. Then I called and they came out and the issue was a plug. When the hurricane came, the motor decided to let go. It quit. I waited another couple of days and they finally got back out here and changed the motor in it. So it was almost a three-week ordeal that I was out of an AC, and it’s hot in Pensacola. But right now, everything's working great.

We had a leak out from one of our faucets. The tech from SWAT Plumbing was sent out. He said that there was a missing piece to it and so he wasn't able to fix it. He was super nice, told me exactly what I needed to do, and went from there to get it addressed. I had to buy the piece. I avoid going into the store at the moment so I haven’t bought that one yet. I've had other claims and those have been good.

American Home Shield picked a vendor that came out and fairly quickly diagnosed and solved the problem with the condenser replacement that he had with him. It was a very efficient and expedited repair. We signed up with American Home Shield again but it's been difficult sometimes to get a full resolution of a problem. We had a refrigerator go out right around March or April at the beginning of the pandemic. They sent different vendors out that did various things but nobody diagnosed the correct problem. We went without a refrigerator in that unit for about three or four months. That was at the same time our kitchen was being remodeled and we were cooking in the little house so it was very inconvenient.

My refrigerator was leaking and the drain was stopped up. I submitted a claim over the phone with AHS and it was an automated thing. I really prefer to talk to someone, but it was not a problem. I just went through the prompts and answered whatever. It was easy. Then, the tech who came out was very efficient. He came in with a mask on and he went straight to work. I stayed in the kitchen with him for a few minutes and watched him get started. Then I went to my office and he worked. He had water come out and he cleaned all that up. Then he put the refrigerator back together and it's been fine ever since. He was not very talkative, was very quiet, and professional. So far, that was the second thing that AHS has done for me. The first one ended up costing me more because of the age of my air conditioner unit and they don't have that Freon available except at a very high price. But they've been very easy to work with.

Filing a claim is not difficult by itself but American Home Shield gets to choose who the vendor is when you get the service. If I choose a vendor that they don't recognize and doesn't deal with them, then I have to pay for it myself. My initial understanding was that if I call the vendor to do a service, American Home Shield would cover it. But that's not the case. I didn't fully understand. The furnace was not taken care of and I got surprised by it. The only thing that American Home Shield has covered is rekeying and they did well on it. The technician was fine.

Absolutely contract with American Home Shield. My claim with them for the plumbing went good. The contractor was very professional.

Our garbage disposal was leaking and it was pretty easy to submit a claim for it. I went to the American Home Shield website, clicked the issue and it informed me who was going to be dispatched to do it. The company texted me the next day and worked on scheduling a time. The technician came out and found the fix pretty quickly, which was a seal that needed to be tightened. He explained a little bit around why it was doing that and ways to check in the future which was nice. Overall, it was probably a 30-minute affair and it worked out really well.

My AC wouldn't fire up. It was overheating and it wouldn't blow cold air inside my house. I submitted a claim online to American Home Shield and South Placer Heating and Air, one of their contractors, called me back the next morning on a Labor Dy holiday. I wasn't able to answer the phone and when I called back, I wasn't able to get in touch with them until a day and a half later. Still, they were able to schedule me within five days after that.

The claims process with American Home Shield was easier. I was transferred to the claims department and she was very knowledgeable and she answered my questions. I told her I needed to get somebody at a certain time and she was really good. She texted me back to say that Vision Electrical was gonna contact me. So they were a lot more customer-friendly. Then the technician came in with a mask on and he was very professional the whole time. I have been telling my family o make the switch to American Home Shield because of my experience.

My garage door opener wouldn't open. I tried to call it in and American Home Shield said that I needed to do it through the website. So I didn't really get an option. So I did it online and the process was easy. It was only a matter of minutes before I got a call from the garage door company. There was an older gentleman and a younger guy. The older guy took pictures of the garage door opener and the other stuff that was attached to it. The younger gentleman was busy getting materials.

We made a claim with the ice maker on the refrigerator a long time ago. The part wasn't available so we had to wait for it. It just came in, so the technician went and installed it. That issue has been resolved. However, he said not to use it because there was something to do with the water supply for the plumbing. He didn't have a license to do it so I have to call someone else for that. We haven't done anything about it yet because we had to leave the house for a little bit for vacation. When we get back, I'll have to call back.

I had an issue with my dryer and American Home Shield's contractor found what was wrong. He replaced it and left in a quick timeframe. He provided really good service and the dryer has been fine since then. The claim went really smoothly and I'm really happy with my AHS coverage.

My experience was very good. I called, had to pay $125 then American Home Shield scheduled a company. I called them and scheduled a time with them. My refrigerator needed fixing and they came out quickly. They did the timer change and it started working again. They were very efficient and a very good company. I definitely will use that same company again if anything else happens with the refrigerators.

We had a heating issue. Fast Response Heating & Cooling came out and the technician was amazing. There was a wire that was disconnected so he reconnected that and then it was fine. It was a fast and easy experience with American Home Shield.

I called AHS to come out and fix my air conditioning. The young man tells me because of the work that I need, they don't cover all of it. It's understandable that certain parts they didn't cover and I know my unit is quite old. So I go ahead and purchase a complete unit for my home with a furnace. Then I get a letter nine days later from AHS telling me they don’t cover it. From the consumer’s point of view, that throws you off a little bit. The service contractors assured me they will service and take care of it and the first year of labor is free. So they comfort me a little bit but I was feeling a little alarmed with American Home Shield. But other than that, I’d recommend them. I've been with AHS for 23 years and I love them. I tell all my friends to use them ‘cause they're awesome and when you got an older home you need a coverage like AHS.

The contractor came out for a trash compactor issue. The guy was fabulous. He was in and out in about 20 minutes. He handled everything, knew what the problem was, replaced the trash compactor, and everything was great. I definitely recommend them to stay a part of American Home Shield. I've had American Home Shield since 2001 and it seems like whenever I do have a situation, I can get the coverage I need. If there's one thing I don't like, it's the annual cost that seems to keep going up over the years. But again, being able to get done what I need done kinda makes it a valuable thing for me.

I made a claim for the garage door opener over the phone and American Home Shield sent out contractors. They came out and checked it and said they couldn't fix it. They replaced it and it was pretty quick and easy. I'm pretty happy with American Home Shield. It’s a peace of mind to have when you're a homeowner. You don’t have to worry about taking out a bunch of money if something breaks.

The website is very easy. I prefer it to the phone very much. With the phone, when you call, you have to enter in your American Home Shield contract number then you have to go through all the prompts. With the website, our passwords are saved on our computer. We just open it up and it's quick. It says submit a claim, you check what you want and you move through it. It's so time efficient. Typically, they will tell you the claim has been assigned and who it's been assigned to and that you can expect a call within 24 to 48 hours. But they give you the number and if you want to call, you can call.

The service call with Alliance Overhead Garage Doors was really good. The garage wouldn't open so I went online and made the request. Then I was contacted within an hour and the appointment was set for the next day. I was surprised that he called me back real fast. He let me know his availability. I actually had other contractors on my property so I asked him if he could work with them and he was fine with it.

I tried to wash a couple of different cycles with the dishwasher and it wasn't cleaning. The door would be open where the detergent dispenses and the pellet wouldn't dissolve, and, of course, the dishes weren't clean, but it would still be wet. Master Tech Appliance was sent out. There were some adjustments that the tech had to make. Then, he showed me something else that could have been causing it as well, which was something that I was doing with the way that the utensils were being loaded. He was saying how sensitive those little door straps were, and how, just like a misplaced spatula, could keep it from opening all the way at the right time. I've only used it once since then, but it seemed like it was an easy fix. I've also had claims for the refrigerator and washing machine before and those went fine. I've been satisfied with American Home Shield.

NW Sundance came out for repairs on the sink and on the garbage disposal, which we ended up replacing. They were on time and very professional. I also did a call for routine service on the HVAC. The contractors were very good. Everything's working fine so far.

When we moved in, we found that we had some leaks and a problem in the bathroom where we couldn't turn on the shower knobs. The plumber arrived a little early and he did everything that he was supposed to do. He had to order a part and had to come back to replace it. But I didn't like that he walked in without a mask on both times that he came out. We're in the middle of a pandemic. I didn't care for him and I would not have him back.

The technician's work is great. The only thing is that sometimes the appearance of the companies that they send out can be somewhat concerning. If working for a company, you would think somebody would want their attire to be more professional-looking. Then the people come in and they got a shirt that looks wrinkled, faded. How employees look is also a reflection of that individual company. I had some individuals come that AHS hired. Of course, they did the quality work, but still, their appearance. When dealing with other companies, they come and look more appropriate as far as their work attire. So it makes me wonder if these companies with American Home Shield are 3, 4, or 5-star ones or are these just companies that are with them just to get business.

I've had American Home Shield since 1989 and I recommend it. When we bought our house in California, we got the home warranty. We got the same one when we bought our first house here and when we bought the house we have now. We are loyal people and we've had good luck with American Home Shield over the years.

American Home Shield takes a weight off your shoulders knowing that issues will be handled. Not always quickly, but at least as inexpensively as they probably could be. I’ve had several different things done under them and every contractor has been really great. I've only been with them for a year or two and they've fixed my stove, my dryer, my washing machine and my AC. I've also gotten a new water heater.

The AC wasn't cooling. It was still running but it wasn't cold air coming out. The guy came and fixed it within 30 seconds. He did a great job. There was a bent pipe which he switched out real quick and we were good to go. We had American Home Shield last year when we were new homeowners. It was already paid for by the previous owner. We used it once so we went ahead and got it again this year. It's only 500 or 600 for the whole year. If something big breaks, it's worth it. If something big doesn't break, it's not that much money. The service rate is a little high though.

My last claim with AHS was for maintenance on my furnace. They offered a deal where I can get my furnace checked for winter for 75 bucks. I submitted the claim online and it was pretty easy. The tech they sent out was a good guy. I've dealt with him before. I've had my furnace worked on. The blower fan quit. I called on a Friday and the contractor came on a Monday. They replaced the motor and it was fixed. I recommend AHS to people that don't have them.

When I made the claim, the tenant was saying the AC wasn't cooling. The contractor did the repair the same day. Everything went fine. I also had another claim and the contractor came out and changed one of the breakers for the lights. They fixed it in the same day. It went good. American Home Shield is pretty good. The only part I don't like is I have to pay a copay. But it keeps you from paying a great big bill for something that could be easily fixed.

All of my experience with American Home Shield since I joined several years ago then went very well. It's been well worth the little money I spend every month. When I have a breakdown in one of my appliances, I called and they got a technician out there, and the technician usually fixed the problem within the amount of time. The only problem is that sometimes the parts take a little time to get in. But that's nothing to do with American Home Shield. With my stove claim, the service technician was good. He had his mask on, he was really nice, and we kept all social distance. He put the part on and he left. The stove is working fine now.

I went online and submitted a claim to Home Shield. The website was easy to use. They said that the contractor would contact us within 24 hours. And then, Prime Plumbing Services did the next day. They came to clear a drain in our shower and the drain in the sink in one of the bathrooms. The service was great. It allowed us to use our shower.

Submitting claims to American Home Shield has been very simple. They sent Steven A Mills Plumbing for my plumbing issue. We weren't able to get any hot water but the techs were really great. They were on time and I enjoyed having them. Everything has been great with Home Shield.

Our air conditioning wasn't working and we submitted a claim to American Home Shield. They sent All American Services and the two guys who came took care of our problem. So far, AHS's service has been good.

Best Care Home Services did an awesome job. The first thing the technician asked me was what the issue was and I kinda explained what was going on. He proceeded to do the work to get it fixed and it was really quick. He was in and out. He also gave me some other tips to try to help to make sure that the issue did not occur again. But if it did occur again, that I could always call my warranty company and ask for them to come out which I would definitely do again.

AHS is a good insurance company and I have three units with them. Recently, the AC in one of them wasn't cooling and the temperature inside the house was so hot like the one outside. I called American Home Shield and told them about it. They gave me the number of Anthem Mechanical Palm Springs and put in an order. Then, I called Anthem. While waiting for them to come in, we put a lot of ice in the room and in the fan. When they came out, they fixed the aircon and now it's working. They were good and I had no problem. All in all, the response from AHS has been very timely and until now, I still have my tenants with me. So I'm happy with American Home Shield.

Home Shield sent out Neblett Construction to do a preseason check. Neblett then texted me when the gentleman was out. I told him I would be a few minutes, so he was able to wait a few minutes. Performed the service. Everything was clean. He wasn't in any type of uniform, but you could tell he was a contractor. Everything else was fine.

Submitting claims online to American Home Shield is usually easy to do. Things have gone fine every time I've submitted one. We've had two different issues so far. One was with our plumbing and the other was with our AC. Both times for our AC, we had their contractor Aire Serve and they were good. However, I was not pleased with the plumbing contractor, Action Rooter Sewer & Drain. We had a leak in our basement and it turned out that there was an issue with our water softener. When we put in a request, AHS sent it off right away. But then, I ended up canceling the claim and we took care of things on our own because the contractor acted like they didn't wanna come out and help us. They were not very professional.

There was a clog outside in the line and the contractor American Home Shield sent out unclogged it. But now, I have a problem with my floors because the toilet overflowed and flooded the entire living room. The floor panels are coming up and they're soaked. I told the company that when I called them back. They said the floors were covered. The plumber told me that they would need to come in here and dry that out. I tried to call them back to find out what I had to do to get my floors taken care of. But I simply can't get through. I usually have a good experience with American Home Shield. This has never happened before. I'm giving a little leeway because of the pandemic.

I had a faucet repaired and everything went well till everything was finished, and I received a phone call from them saying I owed $43, which I refused to pay. Whatever program I'm on didn't allow for replacement of a faucet, even though it says if they can't fix it, they'll replace it. So I didn't know there are different programs. The faucet that was removed was a $900 faucet and it was replaced with a subpar faucet that I'm okay with. But I'm not about to pay $43 more for something that I got less than what I had before. Other than that, the tech was wonderful. I'd refer him anytime. Hopefully, if I need AHS again, I'll know ahead of time that I need to qualify some things before it happens.

We had an issue with our refrigerator and it took a while for a part but that's just how shipping is in the era of COVID. We waited for about five days but once the technician had the part in, he had it fixed in under a half-hour. It's been a good experience thus far with American Home Shield. Prior to having them, I know how long it took to wait for a repair person for various issues and I've never had any delays with the people that American Home Shield sends out that were as long or longer than what I'm used to in the past. So, I’d recommend them.

Every time I’ve contacted American Home Shield, they fixed every single problem. So far, it's been working pretty well. If there's an issue or problem, they come back out and fix it. Just after a hurricane, we noticed a water leakage coming from outside the house. Inside it was the wiring. They listed it as a plumbing issue but it was not. It was kinda weird. They sent an electrician out for it. He was very easygoing. He caulked up the outside and inside of the house. It was largely due to lots of other contractors coming in, Verizon being one of them, to add more internet and such, so it disturbed all the original caulking.

I couldn't be more pleased with American Home Shield. Recently, the refrigerator unit would not cool. I tried to do the claim over the phone and I was put on hold. After about 40 minutes, I gave up, went online and was able to book in three or four minutes. Their phone service is terrible. I'm sure they're doing a lot of remote working with the COVID thing but if I ever need them again, I'll go directly online and book it. It was very simple.

We submitted the claim and everything went pretty fast. AHS was very responsive. I called everything in and the rep took all the information down and gave me some numbers. The representative from Dan's Pro-Lock was awesome. He was on time and he was very thorough. He really informed us as far as the keys and some other safety measures. So I was really pleased with the service. Everything went wonderful.

Jerry & Michael’s Appliance came out and fixed the washer. The work that they did for me is still operating well. Then I have somebody else working on my washer right now. They were out of a different spot and they've looked at what was wrong and ordered the parts, but it's taking forever. I've already been out of a washer for going on three weeks. I'd like to get Jerry & Michael’s back, but I already opened up the job with this other company or that's what American Home Shield sent to me this time.

I filed a claim online for the heater. I had a problem logging in under my account but it worked well once I got the password reset. The contractor was actually available two days after I made the appointment so that was good. The guy from Koning Mechanical Services called and said he would be able to come earlier. He was very professional and courteous. It was a very minor problem. He cleaned around the filter a little bit, and then there was a switch that had somehow gotten flipped. The repair was for the air, but it got chilly really quickly here. So, it's been fine, though. I know that I can turn it on if I need to.

American Home Shield sent me an email saying that they can have maintenance done and I jumped on the offer. They chose ATR Heating and Cooling Richmond Corporation. When they came out, they were courteous and knowledgeable. They were also very sensitive about keeping the distance due to COVID. They were able to analyze and explain to me what was going on and what I needed to have done with the boiler.

There was a leak in one of the hoses of our AC so I did a claim online with American Home Shield. I got a note back right away saying US Air Conditioning of Texas would contact me in 24 hours. But I was having a lot of telephone trouble at the time so I contacted them. And because of my telephone problems, I had a hard time. The contractor could not come in without calling first and I didn't have a phone that they could call. It messed up a lot of things that weekend. But they got here on Monday and worked with my daughters so that they would be assured I was home. With several phones involved, we got it all done. The tech blew it out quite efficiently. He also gave me some good advice on the way and even taught me how to do it myself next time.

My AC stopped running and it was handled very efficiently by AHS. Submitting the claim with them was super simple. I am really bad about remembering username and passwords for accounts that I don't use often. Fortunately, they have an easy process for you to be able to access your information to submit a claim that does not add frustration to the frustration you already have for needing to submit a claim. They asked for the address and the telephone number associated with the account. Then, the contractor called me the same day and they came out to fix the problem on a Saturday. They were very professional and I was pleased that they were masked, given the climate.

One of our AC units didn't appear to be working. Sub Zero Mechanical came out and they replaced a compressor. Their repairman said that the fan in the other unit was in backwards. The repair was completed and soon after he left, we noticed that it still wasn't getting cool. Sub Zero kept the ticket open and told us to monitor it for a little while. The rep said that if need be, they would send out another more senior team to examine the other unit, which they did. The second team found that the fan was miswired. Once they repaired that and charged it up a little bit with some coolant, everything worked fine. Everything is fine now.

I've had American Home Shield for a long time and I like the idea of paying a monthly bill instead of sitting back then out of the blue something's hitting me with a really large bill. Even if I go eight years without having anything go wrong, when I get hit with something, I don't have to cough up $1,500 at one time. I like the peace of mind of being covered. It's like any other kind of insurance. I had an issue where they had me double accounted or they were charging twice. So if it doesn't show up that long, it's because maybe they canceled. My recent claim was that the AC stopped working. J.G. Services was sent out and the technician was on time. He checked it out and said it needed a new motherboard. He ordered it, came back out on time and installed it. They were good. I would recommend them to anyone.

The dishwasher wasn't heating, and the fridge was broken. My dryer wasn't drying really well, too. I had put it off because of COVID. But Intermountain Appliance Repair was sent by American Home Shield and they were able to take care of it. Ordering the parts took two weeks, but that was not their fault. They did well. My appliances are all working except for the dryer that is still not drying very well.

We had a motor going out on the AC and it was making a lot of noise. A-US Air Conditioning diagnosed the problem quickly and they were able to get us a motor. They fixed it. The guy who came out was very knowledgeable and nice. Technically, he was qualified. My wife is very sensitive to noise so when she hears something going on, she says it and we better look at it. People will be happy with the experience with American Home Shield, especially if they have a claim. If you don’t ever have one, you don’t know that it’s good. We’ve never had a home warranty because most of the time, we get our stuff maintained. We were doing the same with our air conditioners all the time and this just happened. It's a good idea to have a home warranty. It’s a wise investment.

The guy showed up on time and he was already aware of the issue. We briefly went over what happened. He explained why it was messed up and he was really fast in fixing it. When I called American Home Shield, there was quite a wait but it was easy to get ahold of them. There was one time trying to get ahold of them where it was challenging. They've kinda increased in volume of calls for COVID and probably a reduced staff. The only issue I had with them wasn't really their fault. It was a policy issue. It was more of the inspector’s problem than the warranty’s problem.

Dun-Rite Appliance Repair came out to fix three different things. The guy was very professional and very detail-oriented. He instantly knew exactly what was wrong with all of my appliances.

There were two times that Just One Call came out, mostly because the air conditioning wasn't working. And one time, they came out and topped off the refrigerant. The other time they came out, unfortunately, we weren't able to reproduce the issue that was going on, so they just stopped in. It was working at that point and they didn't need to do anything at all. We're still having some issues and we're actually getting a little bit clear as to what they are, but I will probably have to call them out again. I just wanna make sure I know exactly what the problem is this time when I call them out. Overall American Home Shield has made it a little easier to try to fix some problems.

My wife had no problem with Angel Appliances' service and professionalism.

It's always very easy to submit a claim. They're very accommodating. Sometimes I request first for somebody that I already used, and they have the person. It's very good. In fact, I have a client that is gonna be purchasing a house, and I already said that I would be giving them a one-year of the subscription as a gift. But I'm having one issue right now with my dryer. The claim has been open for 15 days and they're waiting for parts. It's gonna be 21 days and they don't even know if it's gonna come. So Home Shield said that after 21 days, we'll revisit what's gonna happen with the parts for my dryer. But otherwise, I'm very happy with Home Shield.

I opened my oven door and it fell off. American Home Shield got the claim right away and the process was very good. The contractor had to order a part and when it came in, he went back. He got the job done fast. He was awesome and very nice. Everything was wonderful and the appliance is working as good as normal. AHS is fast, prompt and efficient.

My recent experience with AHS was pretty good. I had an issue with my microwave and I went online and told Home Shield what the problem was. They got someone to me within a couple of hours. The tech came wearing a mask, did his job, and was very respectful. He took care of my microwave issue and everything went well. It has been working fine since then. AHS is a good company.

American Home Shield is somewhat easy to get in touch with and usually, everything is followed up fairly well. We've been fairly satisfied. Recently, Sigmond Plumbing came out for our claim. The technician was fine and everything was okay.

When we first got connected with these folks at the title company, they sent all the wrong information, the wrong telephone number, the wrong mailing address. That took a couple of hours out of my time to get that cleared up, waiting online for somebody at the main company. But once we connected with a technician, he came out in a timely fashion and it went well. Our home inspector said that the stove should be replaced. It was unsafe. The technician concurred with that. I had to stay on the line and wait for two hours, and I finally got ahold of a lady in Iowa. I gave her raving reviews because she did such an awesome job with us. I ended up buying a product from American Home Shield. They had a bunch of some appliances and I bought a range. I'm very happy with it.

I contacted American Home Shield for a drainage system that was overflowing. I did it by phone and it was quick and easy. The contractor was professional and very knowledgeable on what the issue was, so they made the process go by quickly.

It's a good idea to get a home warranty. We had American Home Shield years ago on another home but they were okay and I had no complaints so I came back to them. But I wasn't pleased with them at first. The AC wouldn't come and the initial company that they set up didn't want to do the repair. So we called to cancel. They had to make some adjustments and they sent out a second vendor. RC Heating & Cooling did the repair and I was pleased with the vendor immediately.

Myers Comfort Specialists did quick service in a timely manner. They took care of everything and were very professional. We did the claim on a Friday and we got a call Saturday that they would be coming on Monday or Tuesday. That was a good timeframe. The last time, it was like nearly a week. It was seven days and we even called back. The first time it was 5 to 7 days before they could come out. It was like way out there. So I called American Home Shield back and said we didn't need to go without air that long. I asked was there something else that could be done. They said there was nothing. I called back twice and there was nothing that American Home Shield said they could do 'cause that's who they use. I said there's got to be somebody within this area. I'm a property manager and I know lots of the AC people. That doesn't make sense how Myers is the only company in this area that American Home Shield uses.

I submitted a claim to Home Shield for a garbage disposal. It was easy. The systems are easy to use and intuitive. The people have been positive and helpful. The contractor was friendly, knowledgeable and skillful. It was great. It was a repair. There were some things that lodged in there. The garbage disposal might sound a little different, but it works. Overall, we have been happy with everybody who has come out. Also, Home Shield has been a great service. They're professional. Plus, we moved into a house that had a lot of older appliances. We have been grateful to be able to work with everybody who has come out and to be insured. I had our microwave go, our dishwasher and oven. There have been a couple of things the last couple of years. We have been fortunate.

I did a claim through the internet to American Home Shield and the website was fine. But there needs to be a place to put something down if you've already paid $75 and it's not fixed. I was calling back for a second call for my air conditioner. The technician from Pro-Tech Appliance Service came out, told us everything he knew and checked everything. It was good to go and he left. Pro-Tech Appliance was awesome, and the technician was very talkative and nice. Everything has been wonderful since then.

There was a leak in one of the copper pipes at the top of my hot water heater. I went online and submitted a request to American Home Shield. The website was great. It was easy and comprehensive. I was able to do it in the parking lot of Lowe's on my cell phone. I got a text message and an email to say that I would be contacted within 24 hours.

We have some difficulty in submitting claims. I called initially and waited for over an hour. Finally, I gave up. My mom called the day before and she was put on hold for over an hour as well. She got up at 6 o'clock in the morning yesterday to make sure she called early. She finally got ahold of someone, and then that lady was rude to her. But finally, we got an email with our claim information. It has not been a great experience.

My refrigerator died and the vendor who came out was excellent compared to my last home warranty people. The technician tried to run it through the defrost cycle. He looked at it. He cleaned it out to try to help it get through the defrost cycle. Unfortunately, as the weeks went on, it was not able to overcome that. It started not working again and so I called them. They came back out. They looked at it and said that there was nothing else that they could do for that unit. Then I contacted American Home Shield and they set me up to go buy a new one and get it reimbursed for a part of that. We were living out of a cooler for a month and a half. So the refrigerator repair is invaluable.

A friend of ours got American Home Shield and she recommended it to us. It’s only been a couple of months that we’ve had them. I went online to submit a claim and their website was simple to use. I got an email letting me know that the contractor would be contacting me. It was super quick because I did it late at night and then that morning, at 7:00 A.M., they were already calling me. The contractor was very professional and they knew what they were doing. As soon as they saw everything, they diagnosed it within 10 minutes. If I was in the shower, I would turn the water on and the temperature is fine. As soon as I get in, I would have to take the quickest five-minute shower because the water would get cold right away. They ended up replacing the water heater because they knew something had broken on it. Since they’ve been out, the water is great.

We had a plumbing emergency and Brick Street came out right away. They replaced the piece and fixed it. They were great. But when we had a problem with our fridge all summer, American Home Shield kept trying to get people to come out to fix it but they couldn't. We ended up getting a new fridge and they couldn't help us. They said they were more in the business of repairing and not replacing, but it was obvious that they couldn't fix it. We understood. But it was frustrating because we lost our air conditioning too. It was like everything kind of went out at the same time.

I had a dishwasher problem and the person who came out was very nice. Submitting a claim to American Home Shield is a simple process but with the dishwasher that I have now, I’ve had contractors out five times with it. I'm tired of it and I'd like to have it replaced. Getting something replaced would be a major problem. The only reason I'm still with AHS is that I've been with them for so long. It has been 10 years. My house is 20 years old now and I'm afraid my air conditioning or something major will go out. On the other hand, I'm not totally confident that they're gonna take care of it even if it does.

My recent claim with AHS was for my personal property and it went really well. When I first called, it was gonna be another week to get an appointment 'cause it's crazy right now. But, I called my rep because I wanted to talk to a person to try to expedite it and she made it happen. The guy who came out was excellent. First off, he came right away. He was on time, which I loved and he needed to get a part. Parts are really hard to get right now but he worked really hard to get the part. It was just cool. He was in our house taking everything out as there are places that you can never get to unless all the shelves are out. I just loved that. He was a great guy.

I had a claim for a garage door opener and that was recycled perfectly. The guy did a great job. Then a month ago, we had the washer and dryer to look at. The contractor got the washing machine fixed, but it got too late in the day, and so he left. Then it's been long delay to get the dryer fixed. They had to order a part and claimed they would be coming back today. But that had nothing to do with American Home Shield, it was the people that they contracted to do the job. So far, so good. I'm happy with American Home Shield.

I had a plumbing issue for an AC. Originally, AHS sent out an AC guy, which is not what I needed. But after the right guy was there, it was a good experience. He knew what he was doing. He pinpointed the problem really quickly once I had the plumber out there and just looked like a guy that knew his craft very well. I appreciated him. They guys were professional to the point.

It has been about three weeks ago since I put the first claim for my air conditioner. American Home Shield has scheduled the appointments and they've done exactly what the contract or agreement is about. But the air conditioning company that came out didn't diagnose the problem correctly the first time. I called the air conditioning company again today to set up this appointment. That is the fifth time that I've had to call.

My garbage disposal was leaking. There was a lot of water coming out of it. It was the original from the house, so it definitely needed to be replaced. Filing the claim to AHS wasn't hard at all. I did over the phone. The repair guy came in the same day. He fixed it, and everything is working.

My home is getting older and through word of mouth, I got American Home Shield. When my refrigerator wasn't cooling, I notified them on their website. I had to call because there was a delay, but the contractor who came out was fine. Now, my refrigerator’s cold again.

I've had American Home Shield for 10 years. Every time I put a claim in, they usually have somebody out right away or at least contact me to schedule. I have a plan where I just pay the $75 fee and everything else is covered so I have no issue with that. I did an AC claim the last couple weeks ago. It's been repaired and it's working now. The most recent claim was for the dishwasher. I did it online and I just put in what item I was having issue with and the brand it was. They contacted me shortly thereafter and found a company to come do the work. I had to push back them coming out to next week because I'm not able to leave work this week.

Submitting claims is pretty easy. It's just that sometimes I have to wait for a couple of days for anybody to show up. We had a water leak up in the attic recently. The technician came and it wound up being an air conditioner problem and so, we had to get the air conditioner people out, but it all worked out. AHS has always done a pretty fair job. I don't have any problems if the repairman calls and tells there’s something wrong. AHS always seems to fix it without any argument.

I hate American Home Shield. Every time we have something break down and I have to call them, my husband and I have to flip a coin for who is going to actually do it because it's that much of torture just talking to any of the incompetent people they have there. I call them and ask them for something. English is my second language and I am not racist, but I can never understand the people that I'm speaking to. The line is always fuzzy. They always put my name down incorrectly. For 10 years, they can't get the addresses right. They send people to other people's homes that I don't even own and then they never call back. The plumbing system in our newest house was so horrible. There was one plumber that came there and he lied in order to get a bunch of things changed. American Home Shield doesn’t cover those and we would have to pay them directly. Then everything the plumber told us was false.

The most recent experience with American Home Shield was very good. The one prior to that was not very good. The recent claim was for an air conditioning problem that we were having water leaks in the attic because of it, and they solved that problem for us. The one prior to that was the same thing and they did not solve the problem. I wrote it on a complaint when they asked for it. I sent it in and told them what I didn't like about it. But I'm happy with American Home Shield. They're doing fine. It's just that one company came out here and we had another problem develop on a commode. He was working on the commode and I said, "Can you check this other one for me real quick?" He said, "No, I can't. I've got another appointment and I'm gonna go make it." It wouldn't have taken him a minute to adjust it.

Our air conditioner wasn't blowing cold air through the house and it was when it was a little bit warmer. We filed the claim and a guy came out one month ago. He was awesome and he had great customer service skills and technical ability. He got everything working and it worked for about a week and a half. Then, it went back to doing the same thing. He said he replaced the capacitor, the fan and one other thing. So, knowing that all of those things were replaced, I figured some minor erroneous thing went wrong. So, I called American Home Shield again and submitted a follow-up ticket. They sent a different guy out who said that a fuse had blown or the capacitor had come unplugged. It was quick to take care of and get it figured out. So far, it's been great. It has gotten a little cooler so we haven't really been using our air conditioner at all. But we've used it a little bit and it worked perfectly fine. So, no complaints at all.

I went on the online thing and set everything up. Then somebody came out to fix something on the air conditioning unit and everything's been good. American Home Shield has been really easy and reliable.

The submission of the claim part is very easy. However, I am often frustrated after that, with the timeliness that I get a response from the service providers by any means. My last experience with the garage door people was absolutely amazing. In my experience with the air conditioner, I had two different claims. One of them was absolutely amazing as well. The other one was not. Typically, some claims are more urgent than others. American Home Shield would need to encourage their providers to prioritize some of their claims. For example, we had a claim that was causing major water damage to our home, which was going to force us to file an insurance claim, and cost us even more money. The air conditioner company did not care.

There was one guy who came out and just did refrigerator alone, and he didn't actually do anything while he was there. He just looked at it. Then the ice maker is still not working, but we said to forget about it. Another guy came out from Sears and he worked on several things. But all of those things needed a part. One of the parts came in while I was at my dad's house and he put that one on. Then he's going to be back on October 5th to put two other parts on. That guy has been fine. The first guy that had to do with the refrigerator, however, is still not done.

The dryer wasn't working and then the sink and the garbage disposal when we bought the house. When we first got there, they said they could only put in one claim. Then I spoke to a supervisor that said we could put in both the claim. She told us to just give them the information on the escrow, which we did. Then she said they would get technicians and they would transfer us back to the department and they would process it. When they transferred me back, they said they could only process one. So we decided that we needed the dryer fixed because we were all filthy from moving and we wanna wash our clothes. We could get to-go food because we thought it'd only be a day or two 'til the sink was working.

I went to dry things and the dryer wouldn't spin. I had power but there was no spinning. I called on the phone and I was given an expectation on when my contractor was supposed to contact me so that I knew when they were coming out. The gentleman from A-Tech Appliance Services came and I told him what the problem was. He got in there, he took a look, and he said it was the belt. He went to his truck and got one. The problem was taken care of. I really like him. He seemed knowledgeable, courteous, he had the items on him and once he was here, he definitely knew his stuff. So once the contractor was here, it was great. I was just having a communication problem figuring when he was going to be here. AHS needs to do a little work on the administrative end. Overall, it was a very positive experience.

My recent claim with AHS was for my washing machine. The contractors fixed it. It was a part they had to get. I've been able to wash, so it's been awesome. Everything's been great with American Home Shield.

Cutting Edge Total Comfort is the AC heating company that came out for the yearly inspection of the heater. I wanted it because it was a gas heater. I used American Home Shield’s website and it was good. Then the contractor company contacted me and told me the when to expected them to be out. The service was great.

The bottom burner on my oven wasn't working and Aurora Appliance Repair replaced it. When I called them, they were able to get the serial number for the oven and they ordered the part and it took maybe four days to get the part in. Most of the time, my claims experience with American Home Shield is decent. I had one issue. It was with a dishwasher, and this is when COVID had just started. The guy wasn't wearing a mask. I didn't appreciate that. I've only had two people in since that happened. Then I've had trouble with my furnace where I really felt like they should have replaced it and they didn't. This was a few years back but my husband had a stroke and it took three different companies to come out.

Plymwr Plumbing came out twice already. The first time, they replaced a hot water heater, and everything went fine with that. That was about a year now. Then recently, they came and fixed my dryer. That company was good. It was just that American Home Shield recently increased their monthly price and I wasn't happy about that. If they could lower it, that would be great. But it's America, it happens. I'm sticking with them.

The people purchasing our house had a home inspection done. They said there were some issues with my HVAC. I called American Home Shield and had them perform an inspection. Everything went smoothly. The contractor who came out was clean and professional. They found no issues with my HVAC and which proves the original inspection guy wrong. The contractor left my home better than it was. We're very pleased.

Filing a claim to American Home Shield for my dishwasher was pretty easy. I just went online. They sent a contractor who was awesome. He wasn't able to fix it that day because we had to order special parts. It took about a week, but it wasn't bad. It's working great again. I really appreciate American Home Shield especially when stuff like this happens. It's really great to have.

Some sockets and two outside lights weren’t getting power. I called Home Shield and the first company doesn't speak English. I called back and all I got was an answering service. Then, I finally got a lady that works from her home. They said they were sending people out and it never happened. But they found somebody else. A Comfort Technology tech came and he went in there and clipped something. He was wiggling everything around in the extension cord and now, every outlet and the outside lights work. The tech did good. He did the job fast, minded his own business, and he cleaned.

Since American Home Shield sent us Ambition Plumbing, I thought they were good. That claim was for a stopper jam on a sink in the master bedroom, and the toilet and shower in the master bedroom were plugged. That was three months ago. When they came, they were great and when they left, the plumbing was working. The problem may have been that as far as their auger would go is far as they were able to clean stuff out and they couldn't see any further. They did not use a camera.