American Home Shield Reviews

We had an issue with our refrigerator and it took a while for a part but that's just how shipping is in the era of COVID. We waited for about five days but once the technician had the part in, he had it fixed in under a half-hour. It's been a good experience thus far with American Home Shield. Prior to having them, I know how long it took to wait for a repair person for various issues and I've never had any delays with the people that American Home Shield sends out that were as long or longer than what I'm used to in the past. So, I’d recommend them.

Our air conditioner wasn't blowing cold air through the house and it was when it was a little bit warmer. We filed the claim and a guy came out one month ago. He was awesome and he had great customer service skills and technical ability. He got everything working and it worked for about a week and a half. Then, it went back to doing the same thing. He said he replaced the capacitor, the fan and one other thing. So, knowing that all of those things were replaced, I figured some minor erroneous thing went wrong. So, I called American Home Shield again and submitted a follow-up ticket. They sent a different guy out who said that a fuse had blown or the capacitor had come unplugged. It was quick to take care of and get it figured out. So far, it's been great. It has gotten a little cooler so we haven't really been using our air conditioner at all. But we've used it a little bit and it worked perfectly fine. So, no complaints at all.

We had a plumbing emergency and Brick Street came out right away. They replaced the piece and fixed it. They were great. But when we had a problem with our fridge all summer, American Home Shield kept trying to get people to come out to fix it but they couldn't. We ended up getting a new fridge and they couldn't help us. They said they were more in the business of repairing and not replacing, but it was obvious that they couldn't fix it. We understood. But it was frustrating because we lost our air conditioning too. It was like everything kind of went out at the same time.

The wash wouldn't cycle. It started up but then it clicked and just stopped. OKC Appliance King came out and the tech replaced a part but it didn't get any power so he said he had ordered another part. We've not had a washer for going on three weeks now. It's kinda hard. Other than that, Home Shield takes care of me. When I have a problem, I call and they send someone out.

I did a claim for a rubber seal around the dishwasher. The contractor was friendly, polite and professional. The other claim was a refrigerator and the contractor came out 16 times to fix a part. I probably saw four of their technicians. They were always polite and professional but I don't think that they really knew what it was that they were doing. It lasted for about seven months and I didn't have refrigeration. They kept putting in a new part and putting in another new part. I even tried calling American Home Shield and said, "It’s basically a brand new refrigerator and it's still not working. I’m a customer. You need to help me ‘cause I’ve been out of a refrigerator now for six months.” But they didn't wanna do anything about it. When the person finally came in and fixed the actual electronic aspect of it, we closed out the claim.

I've had American Home Shield for 10 years. Every time I put a claim in, they usually have somebody out right away or at least contact me to schedule. I have a plan where I just pay the $75 fee and everything else is covered so I have no issue with that. I did an AC claim the last couple weeks ago. It's been repaired and it's working now. The most recent claim was for the dishwasher. I did it online and I just put in what item I was having issue with and the brand it was. They contacted me shortly thereafter and found a company to come do the work. I had to push back them coming out to next week because I'm not able to leave work this week.

My recent claim with AHS was for my personal property and it went really well. When I first called, it was gonna be another week to get an appointment 'cause it's crazy right now. But, I called my rep because I wanted to talk to a person to try to expedite it and she made it happen. The guy who came out was excellent. First off, he came right away. He was on time, which I loved and he needed to get a part. Parts are really hard to get right now but he worked really hard to get the part. It was just cool. He was in our house taking everything out as there are places that you can never get to unless all the shelves are out. I just loved that. He was a great guy.

I like the price of American Home Shield and the ease of using the website. When I filed my first claim, the technician had to come out three times to fix the water heater. The pilot light on it kept going out. But he was very friendly.

It’s very easy to submit claims and have somebody come through with American Home Shield. However, they need to be careful about some of the people that they use. I used them before for my dishwasher, and I didn’t like the guy's service because he would tell me he fixed it, and then the same problem is still occurring. When I put the claim in for the electricity, I also did it for my ceiling fan downstairs. The guy who did it took all the stuff down and just left the wire hanging out. He wanted me to buy the metal part in the plastic that was in there.

I had some problem with my oven and American Home Shield sent someone who fixed it. I did the claim online and I paid the deductible, and they sent somebody. The person checked it out. They needed some supply. It was ordered, and he came and fixed it. My oven is working fine now. I'm also a real estate agent and I have a real estate account with American Home Shield. One of the customer complaints I have from guys that buy the warranty for is getting customer service from American Home Shield. These are new homeowners and they are not used to the warranty process. So, they wanna talk to someone. One of them was frustrated because they had to pay almost $300 to get stuff fixed in his house, and he was unhappy about it. We've not been hearing a lot of good stuff about American Home Shield.

The shower drain in one of the bathrooms backed up and wouldn't drain. I did the claim online but because I was gonna be out of town for work, they scheduled the service for the first day I was back in town. The tech was very, very on time and very professional. I work at home and he was real quiet. He checked the drain out thoroughly and he drilled it out and got it all to go down like it should. Everything’s working perfectly now. I appreciate the claim being covered and getting it done so quickly. Home Shield worked so fast.

My claim for my AC unit which had refrigerant leaking went well. AHS sent their contractor AC Rescue out and the tech from there was pretty quick. He knew what he was talking about and fixed the leak. Everything has been working fine since then. I've gotten good service so far from Home Shield. Submitting claims online has been easy.

Since American Home Shield sent us Ambition Plumbing, I thought they were good. That claim was for a stopper jam on a sink in the master bedroom, and the toilet and shower in the master bedroom were plugged. That was three months ago. When they came, they were great and when they left, the plumbing was working. The problem may have been that as far as their auger would go is far as they were able to clean stuff out and they couldn't see any further. They did not use a camera.

I've had American Home Shield since '06. Aside from this home, I also had it at my other home. It's been a good experience with their service and I've never had a bad experience with the individuals they sent out. Recently, Hers and His Plumbing came out for a plumbing issue. They did really well although they had to do a follow-up where they had to bring in a part. They took care of the problems quickly. I was satisfied.

The most recent experience with American Home Shield was very good. The one prior to that was not very good. The recent claim was for an air conditioning problem that we were having water leaks in the attic because of it, and they solved that problem for us. The one prior to that was the same thing and they did not solve the problem. I wrote it on a complaint when they asked for it. I sent it in and told them what I didn't like about it. But I'm happy with American Home Shield. They're doing fine. It's just that one company came out here and we had another problem develop on a commode. He was working on the commode and I said, "Can you check this other one for me real quick?" He said, "No, I can't. I've got another appointment and I'm gonna go make it." It wouldn't have taken him a minute to adjust it.

Our garage doors were squeaking and we needed some maintenance done on them. I submitted a claim online to American Home Shield and in a couple of days, their contractor Garage Door Pros came to our place. They did a good job and everything went fine. The tech applied some lubrication on the door and when he did that, the squeaking stopped. He said that we needed to do maintenance on it.

The dryer wasn't working and then the sink and the garbage disposal when we bought the house. When we first got there, they said they could only put in one claim. Then I spoke to a supervisor that said we could put in both the claim. She told us to just give them the information on the escrow, which we did. Then she said they would get technicians and they would transfer us back to the department and they would process it. When they transferred me back, they said they could only process one. So we decided that we needed the dryer fixed because we were all filthy from moving and we wanna wash our clothes. We could get to-go food because we thought it'd only be a day or two 'til the sink was working.

American Home Shield is amazing. They get the job done. They are always responsive and I appreciate their promise. They have good relationships with their vendors and they have a good system for scheduling their vendors. It’s also very easy submitting a claim to them. I call then I go through a voice menu. They tell me what they can and can't do and what's covered and not covered. Hanneman and Sons Electrical came out for a claim recently and the technician was great. He had good communication and good scheduling and was on time and professional. His name is Craig and he fixed the issue fine. I've called them and asked them to come back because the GFI plug has actually reset again. He's coming back today to look at it.

One of the air conditioner units had stopped blowing cold air. The contractor looked at it and found that it had a bad capacitor. He replaced it and he was out of here in about 20 minutes. The contractor was fantastic. Then I had another issue the next day that was plumbing related and American Home Shield said that they would not help me with that because it was too quick after the first call. The rep said that I would have to wait two weeks to make another claim. So I had to call a plumber on my own. The warranty wasn't of any help with it.

Mister Plumber came out the next day and changed out the garbage disposal. They did it in a timely manner and they were very professional. American Home Shield was recommended to my father by other golfers and this is the second time I’ve used them. It worked out very well. The other one had something to do with the air conditioning but it didn't need replacing. It was something minor.

My home is getting older and through word of mouth, I got American Home Shield. When my refrigerator wasn't cooling, I notified them on their website. I had to call because there was a delay, but the contractor who came out was fine. Now, my refrigerator’s cold again.

Submitting claims is pretty easy. It's just that sometimes I have to wait for a couple of days for anybody to show up. We had a water leak up in the attic recently. The technician came and it wound up being an air conditioner problem and so, we had to get the air conditioner people out, but it all worked out. AHS has always done a pretty fair job. I don't have any problems if the repairman calls and tells there’s something wrong. AHS always seems to fix it without any argument.

My refrigerator died and the vendor who came out was excellent compared to my last home warranty people. The technician tried to run it through the defrost cycle. He looked at it. He cleaned it out to try to help it get through the defrost cycle. Unfortunately, as the weeks went on, it was not able to overcome that. It started not working again and so I called them. They came back out. They looked at it and said that there was nothing else that they could do for that unit. Then I contacted American Home Shield and they set me up to go buy a new one and get it reimbursed for a part of that. We were living out of a cooler for a month and a half. So the refrigerator repair is invaluable.

We were having an issue with our stove. The oven wasn't maintaining temperature correctly. The contractor made a phone call to try to diagnose it first and then he came out with the parts and installed them. Everything's been good since then.

Plymwr Plumbing came out twice already. The first time, they replaced a hot water heater, and everything went fine with that. That was about a year now. Then recently, they came and fixed my dryer. That company was good. It was just that American Home Shield recently increased their monthly price and I wasn't happy about that. If they could lower it, that would be great. But it's America, it happens. I'm sticking with them.

Filing a claim to American Home Shield for my dishwasher was pretty easy. I just went online. They sent a contractor who was awesome. He wasn't able to fix it that day because we had to order special parts. It took about a week, but it wasn't bad. It's working great again. I really appreciate American Home Shield especially when stuff like this happens. It's really great to have.

A friend of ours got American Home Shield and she recommended it to us. It’s only been a couple of months that we’ve had them. I went online to submit a claim and their website was simple to use. I got an email letting me know that the contractor would be contacting me. It was super quick because I did it late at night and then that morning, at 7:00 A.M., they were already calling me. The contractor was very professional and they knew what they were doing. As soon as they saw everything, they diagnosed it within 10 minutes. If I was in the shower, I would turn the water on and the temperature is fine. As soon as I get in, I would have to take the quickest five-minute shower because the water would get cold right away. They ended up replacing the water heater because they knew something had broken on it. Since they’ve been out, the water is great.

The bottom burner on my oven wasn't working and Aurora Appliance Repair replaced it. When I called them, they were able to get the serial number for the oven and they ordered the part and it took maybe four days to get the part in. Most of the time, my claims experience with American Home Shield is decent. I had one issue. It was with a dishwasher, and this is when COVID had just started. The guy wasn't wearing a mask. I didn't appreciate that. I've only had two people in since that happened. Then I've had trouble with my furnace where I really felt like they should have replaced it and they didn't. This was a few years back but my husband had a stroke and it took three different companies to come out.

The submission of the claim part is very easy. However, I am often frustrated after that, with the timeliness that I get a response from the service providers by any means. My last experience with the garage door people was absolutely amazing. In my experience with the air conditioner, I had two different claims. One of them was absolutely amazing as well. The other one was not. Typically, some claims are more urgent than others. American Home Shield would need to encourage their providers to prioritize some of their claims. For example, we had a claim that was causing major water damage to our home, which was going to force us to file an insurance claim, and cost us even more money. The air conditioner company did not care.

There was one guy who came out and just did refrigerator alone, and he didn't actually do anything while he was there. He just looked at it. Then the ice maker is still not working, but we said to forget about it. Another guy came out from Sears and he worked on several things. But all of those things needed a part. One of the parts came in while I was at my dad's house and he put that one on. Then he's going to be back on October 5th to put two other parts on. That guy has been fine. The first guy that had to do with the refrigerator, however, is still not done.

One of the outlets was installed incorrectly and the wires got loose and we stopped getting power to one room. Whoever installed the outlets in this house either didn't tighten them up all the way or they put the wires in wrong. I submitted the claim online and the guy that came out fixed it. He also wore a mask all the time he was here. AHS is pretty great. It lets me know when the technician is on the way.

American Home Shield has been great to me. The claim submission was relatively easy. I just call with the issue and then we received a call like the same day. Home Shield was very on point and somebody was out the next day. The people who came out for the sump pump were very professional.

American Home Shield sent Air 72 Inc. out to my location when my air conditioning unit wasn't working. When I submitted my claim they told me I would get a call from Air 72 within 24 hours which I did. We made an appointment with them and it was done very nicely. They were very accommodating to me. Everything has been going very well since they came. Having AHS has been excellent.

My recent claim with AHS was for my washing machine. The contractors fixed it. It was a part they had to get. I've been able to wash, so it's been awesome. Everything's been great with American Home Shield.

One of my toilets was improperly installed and it was coming off its joint. Also, my garbage disposal was not working. I submitted a claim to American Home Shield and in 10 hours, somebody was out at my place. The tech who came was super professional and worked really hard. He was very polite and he did everything he needed to do.

My garbage disposal was leaking. There was a lot of water coming out of it. It was the original from the house, so it definitely needed to be replaced. Filing the claim to AHS wasn't hard at all. I did over the phone. The repair guy came in the same day. He fixed it, and everything is working.

I called my claim in and Home Shield found somebody sent into the house. We have been trying to get the AC fixed, but it has been multiple reasons why it's not working. They told my husband it had a leak, that it needed Freon, and that it was a breaker. So, we fixed those three things. They also said that it could be something stuck in the ducts. So, they came and checked it and they said it was the blower. My husband said they supercharged the blower. The AC worked for a good two weeks, and then right now, it makes this horrible loud noise when we turn it on and the cold air is not coming through. There is blowing of air, but it's not strong and not cold. So, I don't understand how we just added the Freon.

Submitting claims to American Home Shield is very easy. They have made a little change with the process. now, I can choose who my provider is gonna band who will come out to my house. I love that. Recently, we were having problems with our AC not cooling and it was dripping from a little valve. I submitted a claim and AHS sent AC Wizard. I had a fabulous experience with their tech. I love American Home Shield. I had a different warranty provider before at a different house and AHS is considerably better and easier to use. I just go online and request service which is very simple. The contract I have with them is great.

I hate American Home Shield. Every time we have something break down and I have to call them, my husband and I have to flip a coin for who is going to actually do it because it's that much of torture just talking to any of the incompetent people they have there. I call them and ask them for something. English is my second language and I am not racist, but I can never understand the people that I'm speaking to. The line is always fuzzy. They always put my name down incorrectly. For 10 years, they can't get the addresses right. They send people to other people's homes that I don't even own and then they never call back. The plumbing system in our newest house was so horrible. There was one plumber that came there and he lied in order to get a bunch of things changed. American Home Shield doesn’t cover those and we would have to pay them directly. Then everything the plumber told us was false.

Recently, my garage door would not open. I contacted American Home Shield and they assigned a repair person who came out the next day. My issue was fixed within four days. This was a great experience with AHS. However, my prior service call for my cooktop wasn't a good experience. The burners of the cooktop would go on and then go off. I called AHS for service and paid my fee. They sent someone in the next two days who viewed my stove and took the model number. Those techs said they would order parts. Four weeks went by and I didn't hear anything. The stove was finally fixed a week and a half ago almost two entire months later. AHS and their tech kept saying they were having problems getting parts. The tech's company said they got one part but they haven't received the other needed part yet. Before the fix, I was without a stove for two months.

It has been about three weeks ago since I put the first claim for my air conditioner. American Home Shield has scheduled the appointments and they've done exactly what the contract or agreement is about. But the air conditioning company that came out didn't diagnose the problem correctly the first time. I called the air conditioning company again today to set up this appointment. That is the fifth time that I've had to call.

I had a dishwasher problem and the person who came out was very nice. Submitting a claim to American Home Shield is a simple process but with the dishwasher that I have now, I’ve had contractors out five times with it. I'm tired of it and I'd like to have it replaced. Getting something replaced would be a major problem. The only reason I'm still with AHS is that I've been with them for so long. It has been 10 years. My house is 20 years old now and I'm afraid my air conditioning or something major will go out. On the other hand, I'm not totally confident that they're gonna take care of it even if it does.

I went to dry things and the dryer wouldn't spin. I had power but there was no spinning. I called on the phone and I was given an expectation on when my contractor was supposed to contact me so that I knew when they were coming out. The gentleman from A-Tech Appliance Services came and I told him what the problem was. He got in there, he took a look, and he said it was the belt. He went to his truck and got one. The problem was taken care of. I really like him. He seemed knowledgeable, courteous, he had the items on him and once he was here, he definitely knew his stuff. So once the contractor was here, it was great. I was just having a communication problem figuring when he was going to be here. AHS needs to do a little work on the administrative end. Overall, it was a very positive experience.

I had a plumbing issue for an AC. Originally, AHS sent out an AC guy, which is not what I needed. But after the right guy was there, it was a good experience. He knew what he was doing. He pinpointed the problem really quickly once I had the plumber out there and just looked like a guy that knew his craft very well. I appreciated him. They guys were professional to the point.

It's been a whole bunch of money when stuff broke down and I came to select American Home Shield through a friend. When my ceiling fan wouldn't come on, I called and I was told that I would get a text letting me know what day the contractor was coming. I got a call too and I was satisfied with the service I got from Kelly Brothers.

The people purchasing our house had a home inspection done. They said there were some issues with my HVAC. I called American Home Shield and had them perform an inspection. Everything went smoothly. The contractor who came out was clean and professional. They found no issues with my HVAC and which proves the original inspection guy wrong. The contractor left my home better than it was. We're very pleased.

I had a claim for a garage door opener and that was recycled perfectly. The guy did a great job. Then a month ago, we had the washer and dryer to look at. The contractor got the washing machine fixed, but it got too late in the day, and so he left. Then it's been long delay to get the dryer fixed. They had to order a part and claimed they would be coming back today. But that had nothing to do with American Home Shield, it was the people that they contracted to do the job. So far, so good. I'm happy with American Home Shield.

American Home Shield has been pretty helpful. Recently, I had two contractors come on the same day - Unique Appliance Repair and National Lock & Key. They're very professional and provided a lot of knowledge.

I went on the online thing and set everything up. Then somebody came out to fix something on the air conditioning unit and everything's been good. American Home Shield has been really easy and reliable.

My washer was leaking, so I needed it fixed. I went online, put in my ticket and it was a very easy process. It was a holiday weekend and I did it on a Sunday too. The contractor called me the same day, made an appointment to come out the next day, came out, and looked at the problem. They then had to go pick up a part from their shop, came right back, and fixed it. It's been working ever since, so they were great.

Some sockets and two outside lights weren’t getting power. I called Home Shield and the first company doesn't speak English. I called back and all I got was an answering service. Then, I finally got a lady that works from her home. They said they were sending people out and it never happened. But they found somebody else. A Comfort Technology tech came and he went in there and clipped something. He was wiggling everything around in the extension cord and now, every outlet and the outside lights work. The tech did good. He did the job fast, minded his own business, and he cleaned.

Cutting Edge Total Comfort is the AC heating company that came out for the yearly inspection of the heater. I wanted it because it was a gas heater. I used American Home Shield’s website and it was good. Then the contractor company contacted me and told me the when to expected them to be out. The service was great.

I submitted a claim with AHS because something was going on with the ice maker. I was pleased with everything when the contractor came. I got a call informing me what time they would be here. They were here a little early, which was fine. The gentleman explained what needed to be done and the corrections that needed to be made in the future, how I could prevent what happened. He did a couple of extra things as well. He came in with this PPE, so everything was safe. Within 45 minutes, the job was complete and he stepped out. I was fairly satisfied with American Home Shield.

We weren't getting cool air from one of the air conditioning units. We have two of them and we weren't sure about the other one, so we put in the order to have both of them checked, and then the one had a failed capacitor. MS Services came out and the tech identified the problem and corrected it. We do have an outstanding repair order with American Home Shield, and I probably need to resubmit it. We had the pool worked on, and since we've had it worked on, our remote controller doesn't work. I'm trying to troubleshoot that and try to understand why that's not working. I guess there's some confusion because we wanted the heater repaired at the same time with the same work order. I had to jump through hoops to get that heater included on that same work order. So, I'm going to call American Home Shield today to get a new work order.

On August the 20th, On Point Services came out to check my stovetop range and my oven because there was a short in my oven light. It was due to a bulb, so they fixed that. With the stovetop, the big burner on the front and the little burner on the back never would go out. They looked at it and they said they'd have to order replacement parts. Then, in about two weeks, they let me know that it had to be replaced. The range was too old and the parts were not available. But I haven't heard anything from American Home Shield since. The last representative I talked to gave me a replacement department telephone number and when I called that, they gave me a hold time of two hours and 40 minutes. I held on the line this morning for an hour and never did get a representative. But the tech was very polite and he did what he was supposed to do here.

I had some issues with my HVAC so I opened a service request. They assigned a company and the company's technician called the next day. This technician was the most rude and unprofessional service professional I've ever dealt with. Instead of listening to my concerns, he lectured me on how to use an AC. I tried to get a different company assigned before the technician visited but AHS told me that only the service company can cancel/reschedule the appointment (?!?!?) So, obviously, the visit from this technician was just as unpleasant as his phone call. I had another contractor in the house at the same time who completely agreed that this HVAC technician should not be sent to peoples' houses!

I had some plumbing work that needed to be done. I had to replace some downspout spigots in the bathroom. I went online and filled out their form, and that was about it. The contractor was very professional, set up on the time that they said they would, and cleaned up after themselves. Everything went well. And we're satisfied with the work. Having Home Shield is a peace of mind for me, because I don't have to spend the money out of pocket if there's something. It's just a service fee. We've had a couple of other experiences. I've used it for years now. Any time I had air conditioning repairs or stuff like that, it has been nice. I'm very satisfied. I never had any problems. And if I did, they took care of it.

The dryer that the tech from National Platinum fixed was so old that I would need another one soon. I've had that appliance for over 12 years. It was making a noise and they had to order a part to put in it. The tech did good. The dryer does what I want it to do right now. The clothes dried. But for the next week, it started making a little squishy noise again. But the heating element is not out of it yet and it's working. I've had American Home Shield for about three years, maybe longer than that, and it has been very beneficial. I just call them and tell them what the problem is to file a claim.

Stephen's Appliance came for the dryer and they did a very good job compared to Sears who canceled the appointment three times. That's why I called to ask for a change over a vendor. Stephen’s Appliance was perfect. They came on time and they did the job perfectly. We are very happy with them. They were very courteous and explained everything. Most importantly, they came 10 minutes before the appointment. Everything went smoothly and from now on, if I have any problems with my appliances, I would want them to come and not Sears. I'm an agent with RealtySouth and I don't sell any home without my client having a home warranty. It’s always through American Home Shield. I have a very high feedback for them. They are the best and they do their best to satisfy my clients. Everybody is happy whoever is using them right now.

American Home Shield's vendor, Douglas Mechanical, is fantastic. They came out for an AC issue. The technician was awesome. He had to replace a fan motor, but he got it back up and running. It was also pretty easy doing the claim to AHS.

The garage door body wasn't opening and closing correctly. I went to American Home Shield and their website was easy to use. They ended up contacting me. Colorado Overhead Door Company was sent out and they were courteous. The guy has been here before. He was nice and knowledgeable. Everything seemed to go without a hitch. American Home Shield has been great so far. Their response was timely.

I had a claim when the water heater wasn't working. The first time Low Country's Best came out, they replaced the fan and then I got hot water. But it stopped working again and the repairman came out a second time. He blew out everything and then it started working again. It's been good so far. Also, the tech was professional and a good knowledge base. American Home Shield is really fast about getting people out here and they've been a blessing big time. I've already had the hot water heater and two other appliances repaired.

Everything was okay with American Home Shield but the contractors were not so good. The first one came and fixed the garbage disposal but he did not take care of the water that was leaking in my cabinet, and he left. American Home Shield called another contractor and he came but he didn’t know what he was doing either. The lady that I spoke with was very nice. She called the first contractor back to the house and see what the problem was with the leaking. So, he finally realized what was going on but it’s still not taken care of because the contractor is not done for that leak. AHS kept calling the contractor and they did their very best to make sure that the problem was taken care of. I will recommend them but not the contractor that they sent because they should have taken care of the problem the first time.

Prior to this property, I had a home in West Virginia and I had Home Shield for five years there, too. I just go on the website to submit a claim to Home Shield. Also, speaking with their rep has always been pleasant. I was here when the Bast Heating & Cooling tech came. It was a quick appointment. They just had to clean out the blowers and do the yearly maintenance that they do for your HVAC system when the seasons change. So far, everything has been pleasant. That’s why I have kept the home warranty for so long. This house is over 100 years old, so the fact that I can even get the warranty, and then when little mishaps happen, it's great to have one.

American Home Shield is a good thing to have. Filing a claim to them is fairly simple. Just go online, do a few clicks and it's submitted. Recently, a contractor came out for the AC unit. He seemed very polite, professional and knowledgeable. The claim was closed and the AC unit's running well.

Air Squad Heating & Air came out and was pretty responsive. They called before and showed up on time. They wore masks and replaced the toilet although they made a little bit of a mess in the bathroom which they left tracks and some footprints. They could have been a little cleaner. But everything is working still. We used AHS again for rekeying the house. We got another open thing going right now and the contractor would be coming tomorrow.

American Home Shield sent out the contractor to fix my air conditioner for the first time. They had two guys and they said they couldn’t find anything wrong with it so I made a recall for a second opinion and another service provider came out. The second guy has been in service for 15 years. He went straight to the problem, showed me the problem and fixed it. I was really satisfied with his service. American Home Shield made sure that I had the right people to work on my appliance and that I got my work order completed and satisfied.

Our water heater went out and we went online and put in a ticket to American Home Shield. The website was easy enough to navigate. They told us to contact our contractor and they were out here within a couple of days. Since they’ve been out, everything has been great. The only issue I had with AHS was back when our AC went. It took a long time to get everything coordinated but a lot of it was because it was right when COVID had hit.

We had a claim for the thermostat change. The contractor that was sent out was perfect. It was very nice. I've had some claims in the past with some of the contractors and they corrected the problem. American Home Shield is worthy of what they say they do, and I appreciate their service.

It's the second time that Thermodynamic came to my house and as the first time, he did an outstanding job. If I ever need any heating or any AC or to fix anything on my heater, I'm gonna ask American Home Shield for them specifically. He's a total professional. He came in. He figured out what was wrong. He did it quickly and efficiently. He's top-shelf. He did not put in the AC unit. I had somebody else did it. He did a much better job than the other people that put it in. So I recommend them very highly. I'd give them the highest mark that I could possibly give them.

The technician from Tompkins Appliance who came out to service an appliance was very professional and repaired the unit. I usually call when I submit my claims to American Home Shield and I’d recommend them. We've had several situations and each time, it's been very good. AHS is very easy to work with, dependable and they provide excellent service.

Everything for the most part has been fine with American Home Shield. But I'm very disappointed with the contractor for the delivery and the install of the dishwasher. I was told that the dishwasher would be delivered today. They gave me the time frame and that's all fine and well. Then, the delivery drivers get here and they said they were just here to drop off the dishwasher. They said somebody else will be coming by to install it. That was never told to me.

Everything went fine with my recent claim with AHS. The gentleman, his name was Fernando, did an excellent job. He was very polite, very professional and overall, resolved the problem. He was wearing a mask and a hand sanitizer available. He explained what the issue was. He said that the drainage on the refrigerator itself was having some backup causing some ice buildup inside the refrigerator. He went and ordered a new part for it, a new drainage that allows it not to backup. It seemed to resolve the problem.

American Home Shield sent Appliance Resource & Rescue to replace my ice maker in my refrigerator and it all went fine. The tech was nice and very friendly. He had to come out twice since he had to order a part. I tried to do something the first time and the guy never returned my call. So, I liked that this time, it did work. I do not recommend the company that does their air conditioning stuff. They don't even answer their phone when you call them to set up an appointment. It just kept ringing. It was 117 degrees here in Arizona and I couldn't wait. I called my old company and they came out and I just got a brand-new one. There was nothing outstanding with my overall experience, but it was fine.

American Home Shield is a really great resource. I'm not a handyman but I do learn from the people that come by. They're really great. My recent experience with American Home Shield was wonderful. It was for our toilet and the process was easy. I just went online, booked my thing then I had a plumber in my house. They're the best plumbing service I've ever seen. The guy's name is Matthew and he deserves a raise. The toilet’s been working better and he did recommend some things like I probably need a new toilet downstairs. We're still waiting on a call back for them to figure out what are the next steps to get the new toilet downstairs.

We were sitting here one day about a little after noon and all of a sudden, we heard a big arc, like an electrical crackle. When my son-in-law came home, he looked at the air conditioning and he could see where it had caught on fire for a moment. 'Cause we could smell electrical, we called American Home Shield. They contracted Outlaws Heating & Air, and we got in contact with them. They set it up and were out the next day. They were very polite and nice. They had it fixed within 20 minutes. It was very fast. Since we got American Home Shield, we've put three claims in and they've fixed everything. Twice it's been the air conditioning. We had a leak in the coils that all of a sudden it just quit cooling. Outlaws fixed that also. That was a little bit longer because they had to order the part. Overall, American Home Shield had been great, very efficient, and courteous. Everything was handled very professionally.

American Home Shield has been coming out in a timely manner and getting whoever they contract with to come in and do what's supposed to be done. Everybody else was not complying in a timely manner, from what I've heard from other people who has their competitors. The price was good for me at the time I got the home warranty and it's still good for me.

All American Plumbing was great. I had a claim for the water heater. They had to come out and diagnose the problem and then they had to come and repair the problem. They were nice, very respectful and very professional. I was without a water heater for three days but they were fast. I had a good experience with this claim. But I had two experiences with American Home Shield where I was not happy with.

My broiler went out. I waited a day or two to make sure that it was broken, and then I filed a claim with Home Shield. I did it online and the website was easy to maneuver. The Sears tech came out here and did his job. He was very professional, stayed to himself and finished the job in a timely manner. The broiler is essentially better than new. I'm able to cook as normal.

The ceiling fan is not working. Somebody called me from the company that fixed the fan and they told me that they would change it. They asked me for a picture of my fan and never ever came back. American Home Shield told me that they would contact the company but they never called me back. I was contacting American Home Shield for one week and I kept waiting. I call every day and spend 20 to 30 minutes. It was very difficult. But overall, I am happy with the American Home Shield and I will continue with them. Their reps are friendly and when I need to fix something in my house, they call a company but some of the companies they call are not good.

I had something wrong with my microwave vent and something was happening with the ice machine. Unique Appliance Repair was able to get through it pretty quickly. We were pleased with their services and I will utilize them again if possible, if we needed it. Also, I like Home Shield's responsiveness. For the most part, we have had really good experiences with things that needed to be serviced.

The drain pan in our upstairs air conditioner had a clog in it, so it's cutting the air conditioner off. We did the claim with American Home Shield and it was fast. We got a call back. The guy didn't do it right the first time and they had to come back. But that didn't have anything to do with AHS. The AC is working as normal and we’re doing well. We've always had good experiences with AHS. We never had any huge issues and I don't have to argue. There's no pushback. What they say is usually how it is. We've been with American Home Shield a long time and just about every year, it pays for itself. So unless they start screwing up, we're gonna stick with them.

The technician was very knowledgeable. But the problem on my AC unit wasn't resolved. The technician said something about an electrician would have to come back and look at it because it wasn’t getting any power and he had to get back with American Home Shield. Overall, it was a great experience. Whoever American Home Shield sent out was very respectful and knowledgeable.

I had two recent claims. One was for our air conditioner and one for our water heater which is the one Carl's Plumbing came for. It was like a week before they could get out which was okay for us because we still had hot water. But the guy did have me sign some sort of a waiver and I didn't get a copy of it. I called them a couple weeks ago and asked for a copy of that but I still haven't received it. I'm gonna call them again as I'm not really sure what it was that they had me sign. I'm also curious that I'm in Kenosha and both of the people American Home Shield contracted with were from the Milwaukee area. I was wondering why they didn't use people from Kenosha.

Our pool had a salt cell that was bad. The contractor came out and saw that it didn't register at all. A company came out before them and that company flipped a whole bunch of switches and made it turn green. They left and two hours later, it went back to red which was exactly what I told him would happen. Six hours after that, there were no lights on it at all. The guy told me he was gonna call his boss. I kept waiting for him to call his boss and tell me what his boss said but he just bailed and closed the case which was why I asked for a second company.

Our experience with our recent claim with AHS went very well. Our AC was not working. It was the capacitor that had gone out. The contractor came out and he diagnosed it quickly. He had the part on the truck and he was able to repair it the same day. I feel good about the service I get from American Home Shield. Submitting a claim was also easy.

I've had American Home Shield for almost as long as I've lived in this house. I lived in this house for more than 20 years now. It's fairly easy to submit the claim and their representatives are pretty good. But I have a problem with how much time they take to get somebody to come out and that's even before the Coronavirus. Other than that, I'm very happy with them. It's the best thing that I've ever invested in. You don't have to look for anybody if you just make a phone call and it's very convenient. I wouldn't change it for anything. I brag about American Home Shield all the time to all my friends. I'm not saying that I haven't had any problem, which I have. But overall, I'm very pleased with them.

My garbage disposal was not signing on and the water was at a standstill. Submitting a claim for its repair to AHS was easy. I was surprised that their response was so quick. Their contractor Dave and Sons Plumbing came out the same day that I called. The tech from there was Marcus. He introduced himself and had a mask on. He was clean and professional. He explained what he thought the issue was and tried a couple of things. The disposal began working but then the next day, I had to call back 'cause it stopped working again. Come time find out, something was wrong with the motor and Marcus ended up having to change the whole thing out. Everything is working fine now. AHS is my second home insurance company and is the best by far. Hopefully, we'll continue to have a great working relationship.

American Home Shield previously was really good. But currently, I haven't had good experiences with them. When you call, there is a long waiting time which is not good. Because of that, I usually don't want to call when I need to talk to customer service. AHS should review their wait time. If they can do that and have quicker service, that would be great. Also, most of the customer service people don't work properly. Sometimes there is a disconnection and they never call back. But some workers are good. AHS has to filter those workers.

The AC was not cooling and my husband used the website to file the claim. It's better there because the response of American Home Shield is faster instead of waiting on the phone. The contractor they sent was actually good. The only problem is that they don't like to call the customers for a follow-up. We have to call them to be updated on when the part's gonna be delivered, or when are they coming back. They fixed the problem. But there was another problem after that for the AC, so we have to call them back again. Overall, we're very happy with American Home Shield.

My husband does our claims with American Home Shield and it's been easy to get ahold of them. They also make their appointments really quickly. The technicians who've come have been pretty good although once in a while, we would have some problems. I had a problem one time with an electrician. He was supposed to fix my electrical problem but it still has not been fixed. I haven't called yet though. I got frustrated with them. None of the things that I needed to be fixed really worked and he cut off something.

The contractor came to repair my microwave. I had it serviced by a different company a year ago and it continued to break down. But this time, this gentleman changed a couple of pieces that were different from the last, and it seemed to be working very well. I also had a claim for my dryer and that gentleman was very good. The parts weren't available then he searched and found it, and within two hours he had my dryer going. The only trouble that I have is that when I get a live customer service representative, they're from out of the country, and sometimes the language can be a strong barrier. But when I first got American Home Shield in 2018, I didn't think their customer service representatives were out of the country.

I submitted a claim for my refrigerator. Both the cooling component in the fridge and the freezer just stopped working. The claims process wasn't too bad. I did it online. Online is way easier than doing it via the phone. The contractor that was sent out was very nice and informative. He took the time to explain everything he was doing and what had failed. He was quick to the point but very professional. We had one day where the fridge kinda kicked off, but then it started working again.

When I submitted the request for a refrigerator repair that we needed, somebody from Sears came out the next day. They were really pleasant and professional. They had to order a part from General Electric. Unfortunately, the part did take six weeks to arrive. But it wasn't on the part of Sears, it was the company they were ordering it from. They came out as soon as it arrived and got it fixed. Everything was good. It was a very efficient, quick, and easy experience.

Our experience with Home Shield hasn't been good lately. Our air conditioner is smoking and this will be the third person to come over here. I really like this to get fixed today because my house is under contract to be sold by the 27th of November. The contractor was professional but the claim has been incomplete several times. I've never had a problem with Home Shield except when I noticed on the inspection that the guy that fixed my water heater didn't put the gas vent on there. I was told that we could have died from the gas exposure.

American Home Shield came with my house and then, I continued the subscription because I liked it. I got a year free with the house. The dishwasher quit spitting water and I did the claim online to American Home Shield. Someone came out the same day. It ended up being the fact that I have dogs and their hair got bunched up in the motor. So, the technician from EJ's Appliance Repair cleaned it out and everything's working fine now. Everything went smoothly.

My husband goes online or calls to set up an appointment whenever we have a claim with American Home Shield. They replaced my dishwasher before. For a recent claim we had, someone was sent out to look at an electrical outlet. The contractor was good. But it turned out we didn't need a repair. There was a new product that we had. There was a pump connected to the outlet that was causing it to trip so the pump was faulty. The tech basically told us the pump was faulty then he left. We kinda spent $75 for nothing. We could have just replaced it.

I have two hot water tanks and both of them were not heating very well. The contractor replaced an element on the regular hot water tank. They ordered an element for the tankless tank and they will come back and replace it. It hasn’t been long enough that it should be here. The technicians were helpful, very polite and clean.

There was some miscommunication the first time I called in. So I canceled the first appointment. Immediately after I discovered my error, I went back online and rescheduled and within 24 hours, they had Air Plus Heating and Air Conditioning out. We have a five-ton and a three-ton air conditioners. The five-ton takes care of the front part of the house, the living room, family room. But there was no air. What we found is that the coil in the air conditioning just completely rusted and all the Freon was gone. That was when we had the 118-degree day. The unit was 25 years old. So, looking at the coil and the age of the unit, we just made a decision that it would be better just to replace it. So, we had Air Plus install a new one.

I had to buy another door and the motor wasn't working. The guy did what he had to do. He put all new stuff. He did it the same day in about two hours. He came out this morning 'cause one of the rollers popped the screws. He put some back up and everything is fine now. He's a pretty good guy and he did a good job. He was Johnny-on-the-spot. When I called him, it took him a little bit of time but I was okay with that.

Our garage door broke and it wouldn't go up and down. There was a spring that was broken. My husband submitted a claim to American Home Shield and I got a phone call from them. Their contractors did quality work. While we've had a couple of claims that took a long time to get solved, our experience with AHS has been pretty good.

Sears have been out a couple of times. The most recent claim was with the refrigerator. It wasn't cold. They also came out prior to that for my gas stove. They came out a couple of times. I've had good results with them most of the time. They seem to be fairly knowledgeable. They are not afraid to reach out and ask somebody else. Overall, I've got no complaints with AHS and I’m well-satisfied.

The technician was very good, knowledgeable and helped me understand what was going on with my outlet. It was handled well. He made a fix on the outlet on the outside of the house because it wasn't getting any power. Then, the outlet in the kitchen to the microwave had a major power switch that I didn't know it had. He didn't know either so he put in that adapter thing and he said that the outlet was not getting any power. After he researched, he went to the breaker box and he said that there was no power to it. I said that I used the microwave and it was working last week. He came to find out that the major switch was by the garbage disposal switch. So when I used the garbage disposal, I slipped on and off that major power thing, which was why I wasn't getting electricity.

We've had American Home Shield's contractor here once and they were wonderful. They did what they had to do. They were friendly, very helpful and cleaned up after themselves. I had American Home Shield canceled a couple times but their contractor was here when they were supposed to be and we were both very happy.

American Home Shield has been pretty great. Filing claims has been fairly easy and it's always great with their technicians. Sears came out for the refrigerator that had frozen up. I had to wait for it to defrost and it's now totally fine.

I've had Home Shield for almost 15 years and I haven't had any problems. When I submit claims, I just log onto the internet and tell them what I want. The next day, they call me and send out a technician. The techs they have sent have been able to repair or replace things every time. I'm completely satisfied. Having AHS has been an excellent experience.

Our air conditioner would turn on, but it was not blowing cold air. My husband called American Home Shield and they told us that they would reach out to us within 24 hours and that they would schedule something with us. Lasseigne's Heating and Air Conditioning came out and it was quick, easy and efficient. Everything has been fantastic.

I had the freezer in my refrigerator repaired. I normally call in to file a claim with Home Shield but I was kind of forced to go ahead and use the website. A tech came out and he seemed to be very knowledgeable. He went straight to the work and he had to order parts. It was during the time there was a storm out in the Gulf. We couldn't get that taken care of the next day or the day after. It was a couple of days but that was okay because we had something else going on. Once he got the part in, he brought it back. The only thing was that he left some parts and I didn’t like that because it meant that I have to get rid of it. I've had a fall so they kind of unnerved me a little bit. Then, the ice dispenser did not dispense both types of ice so I called Home Shield back. They got him back out and that was repaired. It was great and he did a great job.

The dishwasher wasn't draining and the tech from Unitech replaced the starter capacitor on the motor and everything is fine. It's fairly straightforward and easy with AHS, although they try to get out of a claim sometimes so we have to be persistent with them.

The contractors did what they were supposed to. It usually takes a day or two for them to come out. However, I didn't like the fact that Home Shield went up on my monthly. The only reason I saw Home Shield was because I bought another home and they supplied the one year home warranty. It was already paid for, so there was no use to have two. Other than that, Home Shield was pretty good.

My water heater went out and SAP replaced it. It took about a week and it was quick. I would not do without American Home Shield now. It's pretty simple to submit claims. I tell people at work about it and I tell them that they need to do a home warranty. It's awesome.

It was leaking from the bathroom coming downstairs. It turned out that I needed to do some caulking around the toilet bowl. I did that myself because American Home Shield didn't cover that. As a company, they were okay but I wish they would do more coverage because they do charge me a lot of money. I spend with them almost 1,800 a year. The contractor come out here, they charged me and the caulking is not even $5. They could cover simple things such as that. It could have been done but I had to go do it myself. Also, I don't like to use the phone when filing a claim because they take forever to answer. When you do it online, it's definitely much easier.

The guy from Allen Appliance Service seems to be really knowledgeable. He said I was low on Freon. It was taking a while for the icemaker to start making ice again, and he put a saddle valve on there where he could put some more Freon in. So, it made this razor-thin ice that if you put it in a glass of water, it instantly melts because it's not a solid cube. It is not ideal. He came in today and he said he doesn't think it's getting cold enough. It probably needs another dryer on there, which is a filter because it may have something in the expansion valve.

My dryer was squeaking and wobbling and All Brand Appliance did a fine job. It was a pleasant experience.

I've been experiencing my hot water heater pilot light continuously going out. It's very odd because it didn't happen for a while when we first moved in on April the 22nd. And then it did it, and then the next month, it did again, and then it became more frequent. I've put in some requests for that. And now, I have stopped putting in a request, and that's for two reasons. One, I don't want to incur any costs for putting in those requests anymore, with it not being not totally fixed. That may not be to the contractor's fault. But then, putting in the service request got repetitive. So, I was just fed up with continuing to put it in.

My central air conditioning went out. I called AHS and the rep was very kind. Then, I paid the $100 and they found someone. The contractor came out and the tech fixed the issue in 20 minutes. The experience with AHS was good. I appreciated it.

I'm happy with American Home Shield. I don't have any issues so far and hopefully, I would not. My recent claim with them turned out very nicely. The person who came, Justin, was very kind and professional. He did whatever he needed to do. So far, things are working fine. But the contractor was supposed to call me back regarding a valve and I haven't gotten any call yet. They said they would have to reach out to American Home Shield as an okay was required from them then they would let me know. I left a text message to American Home Shield too. Even if they don't call me, they should call the people that they sent. This is a two story house. If it starts leaking again, I would not be able to turn it off completely so it doesn't leak down or anywhere else. That would be a major thing.

MJS Plumbing was great. As soon as the request was put in, the technician called me. He explained different things to me and immediately came out, when our schedules allowed. The turnaround time of replacing the water heater was great. There were two of them and they were very respectful and easy to deal with. With us being first-time homeowners, I had a lot of questions and the technician took the time to answer any questions I had and walked me through different things. I have no complaints with MJS. American Home Shield has been spotty though. Every person that I've talked to have been pleasant but I called with questions and issues, and they're still not resolved yet. One is my billing. When I signed up, I wanted to pay monthly but they charged me upfront for it.

Shenandoa Appliance came in and fixed the dryer right away. The heating element went out. So it wasn't getting hot anymore. The technician replaced the heating element. He was professional and in and out. Everything’s good with American Home Shield.

I signed up with American Home Shield because of a recommendation from my friend and my experience with them has been pretty good. I moved over to them from another home warranty service. So far, the process has been pretty smooth. It's been a month since I've taken the service. But it was a little difficult to submit a claim for my dishwasher. After I created an account with American Home Shield, I could not create a service request online for some reason. I always have to call up. And whenever I call up, there's a 30 to 40-minute wait even to log a claim so that wasn't that great. Otherwise, the process is pretty fast after I do it.

A pipe in our basement was cracked and leaking. Home Shield phone number set me up with Nussbaumer. The claims process was pretty easy to follow. But I thought they'd be out within 48 hours. They did try to make an appointment then, but it would be inconvenient for me. So I had them come out at a time that worked for me and that ended up working out well.

I had an AC unit motor go out. I called American Home Shield for repair. Their customer service was pretty good. They were pretty quick, and they got all my information and got it taken care of. The contractor was pretty good, too. I had to do a recall because we were looking at replacing the part, and the contractor replaced the part but the issue ended up being the motor. So, they came out right away and replaced that as well. I'm glad we have American Home Shield. It's a good thing to have, especially with all the type of units we have here, and especially in this house is a two-story unit. I got two AC units and if one goes out, then it could put me out-of-pocket at this moment.

C&T Appliance Repair was good and everything went as well as they planned. One of the cooling coils went out in the back and they had to order parts. But because of COVID-19, the parts took a month to get here. I kept calling American Home Shield and they said that the parts were ordered. But once C&T received the parts, they were really prompt and did everything that was supposed to be done. The guy was very polite and very Christian. There was good communication and he kept us up to speed and up to date on everything. I've been with American Home Shield for over 10 years, so I do love the service. I will continue to be with them for quite some time. It has been very beneficial. I've had no major appliance or anything major break down. But overall, whatever I did have something break down, they had been there right on time. I was able to speak to a customer service rep and they had somebody out the next day or so.

The refrigerator stopped working and Appliance Plus came right on schedule. They just had to order a part for it and then they came back out and put it in. Their tech had a mask and everything. American Home Shield has been great, thus far. Every time I call, I don't have a problem with them taking care of the problem and right away. It has been an experience that I recommend.

I had a recent claim with American Home Shield for my roof air conditioner. The process was fine. I also had to get my water heater replaced two weeks ago. It was a smooth transaction and American Home Shield has been very professional.

There was no cool air coming out of the AC at all. The fan would run but there was nothing else working. I went online and I filled out the thing saying my air conditioner was not cooling and left the note with them there. And then, Home Shield said they would notify the contractor, then I could call them and set up some time that they could come out.

I used to have American Home Shield on my two homes but I took off the other one because it seemed like we just kept replacing the dishwasher. I felt like I spent the money to buy a dishwasher as opposed to what they kept doing, which was replacing parts, and the dishwasher would still break. I eventually canceled it only because we bought new appliances and I felt like I didn't need it. To me, it could be expensive if they would not determine again that I needed a new appliance as opposed to keep trying to repair the same appliance. My suggestion would be after replacing a part on an appliance so many times, if it's more than the cost of the appliance, it's not worth it to me as a consumer.

The AC was running nonstop all day for about 20 hours a day. But the house wasn't cooling at all. When the contractor came out here, they fixed it right away. It didn't take as long as the very first time that I had to have a contractor come out here. It took about three days for the contractor to get here and fix it that same day. So it was pretty good. The house has been cooling great now. AHS covers the electronic and that sets them apart from the others. Their claims process is pretty simple. I'm waiting now on a reimbursement on a service call fee that had got cancelled. But I understand reimbursements take a couple of days. Everything else seems to go pretty smoothly. I'm very satisfied with it.

It took from October until last month to get my ice maker and refrigerator fixed. I first called the claim for my ice maker in October and a worker came out and did something on it so it should work but it didn't. So I called him. The mistake I made was I kept calling the repairman. It was $100 and the tech replaced an icemaker, and then came back again about nine times. So all the nine times he came back, I never notified Home Shield and I should've. But I know when I call there, it's a good 45 minutes to an hour wait on the phone and I don't have that kind of time to sit and wait. Then when you get somebody on the phone, they'll tell you that they have to transfer you. So that's a little irritating that it takes too long to get on.

The refrigerator repair guy was very thorough, very professional and very kind. He did a great job, got everything running good, gave my fiancée some advice and told her what kind of filters to buy. It was awesome. She also talked about the washer repair guy and she could not say enough good things about him. She loved that guy. He was friendly and funny. He talked her through some maintenance stuff that she can do with the washing machine and all the settings that are on the machine that we didn't know about. He gave her a lot of pointers.

I'm a new homeowner so I was new to this process. The insurance package that was purchased was not purchased by me. It was purchased by the seller. I didn't know what to expect. There were some things that were broken in the house that I felt probably should've been covered. If American Home Shield could reach out when a house is closing and set the expectation, that would be good. I had no idea what was covered and what wasn't. There were some things in our house, like the venmar. It's an exhaust, not for the kitchen, which is covered, but for the bathrooms, which is not covered. When I called up, my expectation was that it was all appliances, but it wasn't. I understood what the responsibilities of American Home Shield were though there was a little bit of unclarity at the beginning. But now that I've learned about it, it's great. Being a homeowner, it's reassuring.

Rescue Your Air came out recently and replaced a motor. The guy that installed it was really nice, polite, and professional. He asked me if I wanted to ask any questions. He explained it very well and showed me what it was. It was excellent.

Submitting claims with Home Shield has always been great. The most recent one was at my condo for an air conditioner. We had to replace it. I've been waiting on a check from Home Shield. But everything has been good. Home Shield always does what they tell me they will do. My experience has been really good and positive.

American Home Shield is fine. It was just the contractor that came out for the microwave that went out refused to do any, “construction.” The construction he was talking about was drilling holes for the wires that plug into the microwave and the mounting brackets that go with the microwave. I did it myself. Then, he came back out. It was just a messed-up deal. If I ever have any problems in the future, I would like to use a different contractor. But, AHS has been very on top of it.

The refrigerator seemed to be leaking off the side. But it was leaking like underneath. There was some issue with compressor or the temperature regulator inside of it. We didn't catch it the first time. But after the tech came, I was able to kind of notice that ice was pooling up at the bottom. There was leaking inside of the refrigerator and ice was pulling up at the bottom. So I put in a follow-up request because I found where the leaking was and I was able to reproduce it. So the tech was able to come in and I was able to show him that. He was able to find what was causing the issue. He ordered the part, came back in, and replaced it. He was very quick. I was pretty happy with the experience. I was happy that I didn't need to pay for the follow-up visits. So that was good.

A realtor suggested AHS when we purchased the home and so far, our experience with them has been amazing. When we put a claim in, the contractor called within an hour that same day to schedule an appointment. Then, they were there within the next day and they had the part the following day. They replaced the motor for the filter in the pool pump and things couldn't have gone smoother.

Everything went very well. Adriatic Pools took care of the problem and it went very well. It has been resolved. They was very professional, helpful and considerate. So I appreciated them. I have been very satisfied with American Home Shield. I'm in my third year of contract. I have kept it after my home purchase and I just kept it going.

I have a whole slew of claims with American Home Shield. There was the time where we went six weeks without a microwave. We had to pay the $75 to the electric company, $75 to the appliance company and a handyman to pull out our microwave. The appliance company and electric company fought. American Home Shield kinda put their hands in the air and we had to pay ourselves to have our microwave put back in after we paid deductibles.

I had several incidents with my washer and dryer and a couple of other things. My last claim was for my stove and GE was supposed to come out. I put in the order back on August the 6th. They were supposed to order a part. But the tech gave me a call and said that they had to reorder a part. They were supposed to come out yesterday but I got another call saying the part still didn't come out. I'm not sure what country it is coming from but I just canceled it. It was ridiculous. It’s already October. And I don't even know if they had the part. That's my only issue. I wish American home Shield would get a different vendor when it comes to incidents like that. Otherwise, this is my first year with the home warranty and as of right now, they've been pretty good as far as making appointments.

We were having trouble with getting our dishwasher to drain properly and we couldn't figure out what was going on. We tried cleaning it multiple times. We finally just decided to call American Home Shield and asked somebody to come look at it. The tech was very professional. He fixed the problem very quickly. He told us ways to prevent it from happening again as well as told us what the actual issue was and how he fixed it. He wasn't there very long.

I call American Home Shield when I file a claim because I don't have a computer at home, and trying to do it online on my phone is impossible because I can’t see everything. Their process is really easy. Even when I don't know what I'm talking about, the reps help me figure it out. The technicians I got to work with were very caring and understanding. I've had issues with my air conditioner and the guy who came out for the second time said, "I don't know what to tell you. I fix it and I turn it on and the breaker breaks.” I knew what it was as soon as he said that. Where I live and the way it used to be connected to the power pole, if something happened with the transformer on the power pole, it would affect my air conditioner. So I had to call the power company and tell them I had a problem.

My girlfriend called for the water heater that stopped making hot water. She told me Oasis Plumbing would call within 24 hours and they did. We were told Oasis Plumbing was coming out but it wasn't until Tuesday. We were with no hot water Friday, Saturday, Sunday, Monday but it was not American Home Shield’s fault. When Oasis Plumbing came, they told my girlfriend, "We reset the element. You're good to go."

My refrigerator kept leaking and then it wouldn't get cold. The technician came in and diagnosed the problem. He told me he had to order the pieces and then, once the supply comes, he would be right back. So, as soon as it came, he was back on the case and he put them back in. The refrigerator’s been working like a dream. He was professional and kept me posted. Some had even called to update me that they were still waiting on the part. This was my first claim with American Shield and it was a magnificent experience.

I’m really happy with American Home Shield when I use them. The last time I called in, it was for two separate claims for $75 a piece. Will from Mr Rooter was really professional and nice. He had to go up in my attic and roto-rooter out the drain where the primary drain from the air conditioning goes out 'cause it was leaking. It was filling up and overflowing and coming out my baseboards. He did a real good job and got it fixed. I had a bathroom issue too. The chain was hung up on something where I couldn't flush the handle and it wouldn't fill up the back tub because of it. The guy explained to me that I was using the same plumber so I only had to pay this one $75 and he could list them on one ticket. He didn’t have to really do anything about the chain, but still he kind of saved me 75 bucks.

I submitted the claim online and Home Shield demanded $75 service fee up front. The young man came in and it took a week and a half for me to get my dishwasher back because he couldn't get a part. That was frustrating for me being that I use my dishwasher every day, and I was not able to use it. The service technician, Chris, was wonderful. He has been to my house before and I have nothing but praise for him. The dishwasher now runs great. But AHS as a company, I feel I'm being overcharged for more than I use them.

Myers Comfort Specialist of Birmingham came out as scheduled and took care of the issue in a matter of minutes. The technician wore a mask, he kept his distance, and so I had no issue with him at all. This time, everything went well. In previous calls, it can take a little time to get on the schedules of the technicians to come out to the house. I don't know if it's the number of companies that they deal with, maybe they could look to get arrangements with more companies in this area because this is a little bit outside of the city. Also, it takes a long time to get somebody on the phone. That can be a pain.

The plumber was supposed to call me within 24 but he didn't, so I called him a week later. It was on Wednesday and they said that the soonest they could get here was Monday between 11:00 and 3:00. I told them that it would be great if they could get there sooner. So at 8:57 they texted me and said that the guy was available. He then showed up three minutes later. He did the COVID thing where he stood at the door. I brought him in and he asked what the problem was.

Really disappointed! I had a service request back in August 2020, for Washer and Microwave. AHS sent out a contractor with below standard work ethics. Had to Purchase a Microwave since it took over a month for the contractors to come back after stating they had to order parts. Washer started doing the same thing a week after they left so its still not fixed. Once they came back to my home, a month later, I was told the microwave could not be repaired. So I receive a Customer Reimbursement offer for $281 for a over the range microwave from AHS, but I have to go a purchase and hope to have enough and meet all the requirements from AHS to be reimbursed.

In Nevada per the law our air conditioning is essential and should be resolved within 24 hours. It has been 7 days and American Home Shield told me over the phone I have to wait another 10 days before my unit will be fixed because they forgot to order the parts I requested on the 22nd. They are unacceptable and breaking the law.

Just bought a house that came with plumbing issues and an "American" Home Shield warranty. Even though warranty specifies plumbing, they used an obscure clause to deny repairs on EVERYTHING. So far - sooo worthless. Buyer beware.