American Home Shield Reviews

It was my daughter who recommended AHS to me, and I joined. I have used them very frequently lately and they're reliable. You hear from whoever they give your work to within 24 hours. If you don't hear, they would give you the name and the number to call. I love Island Breeze. The young man was personable. He showed up with a mask. He went up in the attic and found my problem, which was the roof and not the air conditioner. He was phenomenal. AHS gives you peace of mind with anything that’s covered that may go wrong. To me, that's important. I have somebody to fall back on and they have the people that will come and fix. I love them. I'm very glad I have the service.

Making claims with American Home Shield online was easy. For a recent claim with my dishwasher, a tech came and he said that there was a little piece that was not from the dishwasher. We found that it from a lid. The dishwasher has been fine since then. American Home Shield was great and I've never had an issue with them.

I had an air conditioner that was not working and it was all online when I submitted the claim to American Home Shield. It's quick and easy using that format to request a service and they got somebody out in a timely manner. Dealing with the contractor was very professional although there was some wait because they had to order a part. I've got an old air conditioner so it wasn't unexpected but everything was done. I had to have a follow-up visit because something else went wrong and they were there the next day and took care of that as well. I've had American Home Shield for a long time with several different homes. But I haven't had any claims in a couple of years.

I've used the website a million times and it's great. You just select the problem and hit submit, American Home Shield assigns the vendor and the vendor comes to fix the issue. Recently, Wright Appliance Service & Repair came to replace the heating element in my dryer. They were good.

AHS was great. The tech for the refrigerator seal was very helpful and courteous. He had to order a part then they were right back in contact with us as soon as they got it. We scheduled it and he came back and did it.

We've had quite a few experiences with American Home Shield over time and they've all been good. We've used them for several years. Our appliances need help every once in a while and American Home Shield has done a good job fixing them. Recently, there was an arm in our dishwasher that had broken that brought water to a sprayer. There were 2 technicians that came and they were early. They called ahead of time. They were very nice and did it very quickly. They also discovered that when they were out here, the computer panel is going out.

Get American Home Shield. For the most part, the contractors have been good and the claims process is very straightforward. When my AC wasn’t cooling, they had Grasp Heating and Cooling come out and they fixed it.

We had a sump pump that wasn't working and when I submitted the claim online to American Home Shield, I got a call back immediately. The contractor didn't wear a mask nor offered to but we didn't get very close to each other. He went down, discovered the problem immediately and had it fixed within five minutes. It was good. We had a big rain that night and the sump pump worked fine. I've always found American Home Shield to be super quick. I have coworkers that deal with other companies and have to wait three days to get a problem fixed. So, I appreciate the speed of response that we always get.

I like my service with American Home Shield. Contractors usually come out on time and they fix whatever’s wrong. We had an issue with the pipe upstairs as the drains were clogged. I called AHS on Monday and A-US Air Conditioning of Texas came out Tuesday. Their tech had a mask on when he came. He flushed out the drains.

We woke up pretty early in the morning with the power flickering in the house. The lights were turning on and off and the refrigerator’s compressor was turning on and off and beeping and the alarm was going off. I tried to figure out what the problem was. When I flipped the breakers, we lost all power to all outlets in the house. We were worried that there was some problem on our end so I put in a claim for an electrician through American Home Shield sometime in the morning. Then I immediately got the contractor information and I was able to reach out to them. I was pretty impressed with how quick that was, especially with the importance of not having power.

I made a claim online to American Home Shield for my washing machine. The contractor fixed the problem. It took a while to get the part in but it was not a long while. So far, everything with American Home Shield has been prompt and there have been no surprises in the price of anything. The contractors have been good. We haven't had any issues with the quality of the contractors, and there's been no rejections of our claims. We haven't had any trouble or hassle from American Home Shield.

It was an easy claim and I was very pleased with the experience. The man was very nice, very kind and helpful. He cleaned up after himself. I’ve had American Home Shield for a couple of years and I've been very pleased. I have not been disappointed. The people that they have sent have been very high quality.

My AC unit was freezing and ice was forming on the unit itself. American Home Shield sent Total Air Care to handle my issue and everything went fine. The tech looked at our unit and gave us a diagnosis of what was wrong. Total Air will be out again on October 15th to clean the unit. The challenge I've had with AHS was with the timeliness of repairs. Sometimes, they can't get a technician out to me for a week. Other than that, I've had no issues with claims or with service. Paying a simple $75 deductible to get a contractor out to our location versus paying a couple of hundred dollars or more to call somebody else is cost-effective. Having the warranty is really beneficial.

My preference with Home Shield is to talk to someone live. The online process doesn't give you enough opportunity to explain what you mean. My other complaint is they change your contract number every year. That makes no sense. Give me a number that's for two years before you change it or permanent. But they change it every year. Calling in becomes a bit of a problem. In one instance, contractors came out multiple times to fix my washer. Eventually, they trashed it and gave me money to go buy a new one. But it took six times which made no sense at all. At the end of the day, they said, "Well, you need to replace it." But think about it - you pay 70 bucks to get somebody out here, they fix it or they pay for it. Water Heater Solutions recently came out and they were good.

The AC outside wasn't getting power, so the AC guys referred it to an electrician. I had flipped the breaker, but apparently, I didn't flip it hard enough so the Preferred Electrical Services tech just basically pushed it and it came on. Home Shield sent out some good quality people, and they came out pretty quick.

The claim went through perfectly. We submitted it and it came right on the email when the person was gonna come. They came when they said they were gonna come and said we needed a toilet. I called Home Shield that day and they said they didn't cover the toilet. We had asked the tech and he had told us that he would find out. But I said I would call them to find out too. We had to come out-of-pocket but everything else was good.

Everything went great with Swift Electric. They came the first time, and the tech diagnosed. He came the second time and he fixed the part. When he was in there, he realized another part was broken, so he put that on order. He came back about a week later and installed that. So there were three total visits and when that was all over, the washer was still making a really loud noise and whatever is still coming out of it when I use it. So, I've contacted them, and I'm on their books for next week for a fourth visit. As far as American Home Shield, so far, so good. I love doing the online request. It seems like things have been moving very quickly after the initial contact, so it's been great.

Metro Heating was excellent. They were very honest. My furnace wouldn't work and I had had an air conditioner put in in the summer by American Home Shield. The guy walked in and said my gas wasn't turned back on when they replaced my air conditioner. I shouldn't have to pay a deductible for it because it needed to come back on the other person. He also said he'd put it in his paperwork if it'd help me out.

Someone came out this past Monday, and they did their job. The tech was fine. I called American Home Shield on a Friday, and the tech was out Monday. I call AHS for our claims and the process is easy.

We have a swimming pool, and Pool & Spa Doctors came out after we got solar. Our thermosolar company left the handle open, and then the other side closed. So, we came home to a puddle on the ground. We called Home Shield, then they sent out Pool & Spa Doctors. They said, “Oh, it's because one side is open and the other side is closed.” He turned the handle and said that was it. It was just the solar. But when we turned the machine on for the skimmer to clean the pool water, the sound didn't change, and we called them out because of the sound. They didn't come back. So, we called Home Shield. They said, “They closed the case, it's resolved, and it was something solar, and we don't cover solar.” Sometimes, they don't really know everything, but eventually, they put in an order, which is what I hope happens even if they don't know. That's why they have an expert team that come out whatever the issue is.

I was not happy with the timing of my last claim with American Home Shield. They couldn't get a contractor out over the weekend. I put the claim in electronically and their system said that a response would be given in 24 business hours. I got the number for their contractor and I reached out to them. However, they were closed and they were not being responsive. It was really hot at my place and I didn't want to wait two days later to schedule an appointment. So, I cancelled the request and looked for a contractor on my own.

We called in with our claim to American Home Shield for a control board in the air conditioning central unit up in our attic. The next morning, we had a repairman at our place. The tech identified himself and showed us who he was. At the time, we already had a text with his picture. He checked our thermostat and replaced the board. He fixed our issue in 15 minutes and was gone. We've had a really good experience with American Home Shield. They do a fantastic job getting a hold of their contractors, sending us information and telling us that the contractor would be contacting us shortly.

I filed a claim through Home Shield for a broken garage door. I went online and I submitted the claim. I wasn't actually there. But it was wonderful because within half an hour, the contractor was at my house. My garage door was stuck open, and I just moved. Everything I owned was in the garage. So, it was really great that they got out there within half an hour. And they were great. My husband was home. We enjoyed their service. We had to order a new garage door and it has not been received yet. But the door is closed, so that's a plus.

We thought there was a leak. The tech from AM PM Plumbing did very well. He took care of the problem. I've been pleased with Home Shield. I've had great results. I even recommended it. A warranty is good to have because things break down. I can't afford new all the time and repairs. It helps with my limited income.

I called AHS because whenever we’d wash a load of clothes, the washer would dance off across the floor. The technician came out here and he diagnosed the problem right away and fixed it. But he just didn't fix it enough. He needs to come back and do some more fixing on it. I've been very pleased with American Home Shield. My wife's niece is involved with American Home Shield and our daughter as well. The process in submitting a claim has greatly improved. I've learned, after a lot of aggravation, is don't phone in a claim. Put your claim in on the computer. Because if I try to phone in a claim, I spend 30 or 40 minutes on the telephone on hold, and then, my battery will go dead and I lose my connection. I have to start all over again.

My daughter-in-law was telling me that American Home Shield was the company she deals with and that she has never had any issues with them. I decided to go with them and the service has been terrible so far. I had a water heater claim and Patriot Plumbing came out. The tech was very good. He said I need a control valve. They said it's gonna take 7 to 10 days and I still haven't received a control valve. Then, they called back yesterday and said that I need a gas pipe and a drip leg, which will cost an additional $270 that American Home Shield is not paying for. I asked the rep how long it's gonna be and she said it might be another 7 to 10 days because they gotta order that other part.

I had a water leak underneath my home, and I had to shut off water to the property. Leaving it off, it caused a couple of faucets to start dripping. I called American Home Shield once I discovered it was leaking. A previous company that I had gone through to Home Shield had done the repair. So it was a situation where I thought they would warranty. I did call the plumbing company, Taz Plumbing, and they pretty much said, "Well, we give a 30-day warranty." I was little upset about it because it caused secondary damage.

The fan outside was making loud screeching noise every time we turned on the AC. Efficiency Experts came out, and their guy was very nice, polite and explained everything. He ran some tests. He told me what was going on with it and he fixed it. Submitting claims to American Home Shield is a simple process. I just call and they'll send someone out. I haven’t had any issues with American Home Shield, so to me, it’s the best.

My recent experience with American Home Shield was great. I called and submitted a claim through them. They got on top of it right away. They were punctual. The tech that came was very knowledgeable and we really enjoyed the service. The claim was for a dryer and a stove, and they worked on them both at the same time. They didn’t have a contractor. It was like a week later, so we had to wait for a week, but it was okay.

I had a leak at the base in the bathroom, and after I submitted the claim, I got a timely phone call within less than 24 hours. They let us know to schedule something and then the contractor was out when they were supposed to be and took care of what was needed. They were very friendly and professional. Everything went great. AHS has been consistent and reliable.

The lights were dimming and flickering all day long. I called American Home Shield and let them know that we were having a problem. They told me who the contractor would be. Then Electric Service Professionals called me back. They came out and were excellent. Everything seems to be fine. We were quite satisfied. I've had American Home Shield for 23 years and we only had one issue that's gone by the wayside. Almost every single case, it's been fine.

Our air conditioner was running continuously. I made a claim with American Home Shield online and it was really simple. Lasseigne’s Heating and A/C came out the next day. The tech said he would be here at 8:30 and he got here right before then. He was very professional and polite. Everything was fine. He said he cleaned the ducts. He had to spray water inside them from the outside because it had dirt in there. He also added Freon to the AC. The unit's running fine now. Before, we were having so many issues with it being super cold or super hot. But now, it's turning off and on like it's supposed to. The energy bill had gone up too so we're hoping that this repair is gonna help for that not to happen anymore. Working with American Home Shield has been great.

I submitted a claim to American Home Shield for a water heater, and I got it changed to a tankless one. The claim process was all good on American Home Shield's part. They only took a while because of me. I kept it a slow process. The service technicians were very professional and great. They had face masks, they cleaned up all their mess, and it was nice working with them. American Home Shield was always very helpful every time I called. I would ask questions and they would find the answers for me, even if they didn't have it in front of them.

A sewage stack was cracked and leaking. I did the claim right online and within an hour or so, the gentleman called me from the pooling company to set up a time to come and look at it. Within a couple of days, it was fixed. Everything is working in tip-top shape. Everything was clean. They were very professional and very polite. They were all-around good guys.

The AC is working great now after Royal Flush came out. They were good. They did what they needed to do. They didn't take a long time. They had a closed mask and booties on their feet, too. I love American Home Shield. Me and my sister live together so there's no man in the house, and we don't know how to fix all that stuff. I'm also a single mom and a disabled veteran, so, it's awesome that we pay the $75 fee for someone to come out, and the stuff gets fixed. So, we're not out of pocket that extra money that we can't really afford because we're on a fixed income.

American Home Shield sent a contractor out for my stove that wasn't working, and it had a couple of warm lights that wouldn't turn off. The claim process was pretty simple. The contractor was very good, and the stove has been working great since the repair. It was a very good experience.

American Home Shield is an excellent company. I had another company that I had called out for my garbage disposal and they kept telling me why would I wanna switch my garbage disposal when it's high quality. They gave me all the excuses in the world. I watched the commercial a billion times before I decided I was gonna switch over to American Home Shield. I had purchased American Home Shield then all of a sudden, my garbage disposal stopped working. I couldn't move the blades. They were frozen. I did everything online and American Home Shield gave me a plumber to call. I called and they came. They tried to move the blades but they couldn't move it. He went out, got a disposal switch and switched it out in like 20 minutes. He was in and out with no questions asked. It was awesome. I'm really happy with the process. It's so hassle-free and user-friendly. I don't think that there could be any way that it could be any easier or better.

When we bought the house, the furnace worked fine. They ran through the cycles of the heat pump and the cooling, and the heat worked fine. Three weeks after we were here, the cooling portion of it stopped functioning. American Home Shield sent a tech who looked at it, and then he took care of it. Then he ran it through the cycles and made sure it was heating and cooling and it was. He was super nice to my kid. He was very talkative but he kept working while he was talking. So, it was awesome.

I am very upset with American Home Shield. My air conditioner still has not been fixed, and it's going on three weeks. I'm out of town, so they can't come this week. I told them when they came last week, and they didn't have the part. The first tech came out and he told the company that it needed a water pump. The second tech came out and he didn't have the water pump. So now, they had to order the water pump. Then, we have to go out of town. I'm very unhappy with the company because it should not have taken three weeks. I really think that my money should be refunded for the amount of money that I paid just to get the first service guy out there. It's ridiculous. I should not be sitting here waiting on an air conditioner to be fixed three weeks later. If it had been 110 degrees, they would have been hearing from me directly every hour on the hour.

My dishwasher just went dead. The tech from company that came out to repair the dishwasher was a great individual and was very informative. He told me that the computer and the parts that were needed were done with, and he advised me that there's a likely chance that the parts that needed to be replaced will be replaced or the whole dishwasher would just be replaced. He got on the phone, and then I was advised that they would not be replacing the dishwasher. They would just be replacing the parts. Afterwards, he spoke with an American Home Shield representative and told me that it would be about a week and a half before the parts would be received. It seemed a bit long.

We had a claim for a dryer that's five years old or a little bit more. The timing was incorrect. It wouldn't dry thoroughly and it would run but then it would shut off. The process was fairly easy. Five minutes on the website, put it on the app, the guy contacted me the next day, and he was there within 24 hours and found out the problem and ordered the parts. The part was shipped up within the house and a different individual from Sears arrived and hooked it up, so very easy. This is the first time I've used American Home Shield and they're pretty good.

Camden Service Center had to fix an outlet in the garage because it burned up. I noticed a little burn mark where you plug appliances in, and then several appliances went out. When the tech took the thing out of the wall, most of it was gone. It was burnt up. It just crisped up and fell apart. It could have started a fire and killed us. Submitting the claim to American Home Shield was about as simple as drinking water. As far as the contractor, it was like having your best friend over. They were beyond professional.

A technician came and discovered that the condenser outside went out. He told me that he was gonna go ahead and file a claim, which he did. He led me to believe that the condenser American Home Shield was gonna provide was on backorder for three weeks, which wasn't the case. When I called American Home Shield, the lady that answered the phone told me that the technician should have it by Monday. It was hot and the technician was trying to pressure me into getting a unit from them for $3,400 which was outrageous to me. He flat-out lied and he shouldn't have done that. I didn't appreciate it.

Statesboro Appliance came out to fix the dryer and washer. They were right in, right out. It was just like a little broken seal and they replaced that. They were super friendly. The appliance is right back to where it was. It’s been great.

We were having a problem with our garbage disposal, and I had two people come out for it. The first one that came out had said that there was a foreign object down there, but there wasn't. It was just a piece of ground beef that apparently had jammed up the motor, and they weren't gonna pay the claim. So I called American Home Shield. They sent out somebody else to give a second opinion. They confirmed it wasn't a foreign object. It was a piece of food that had gotten lodged in and they needed to replace it.

We filed a claim for some filters and some grids in my pool. The contractor called and kept me informed, ‘cause I'm in Minnesota and they were in Arizona where my second home is. So far, I'm very happy with American Home Shield. They were prompt, timely, and they did a good job.

My husband called AHS to submit a claim because the AC wasn't blowing cold air. The contractors came on the same day. It was on a weekend too, which was unexpected. They were great. The technician was very knowledgeable. He was respectful and professional. He repaired it right on the spot. We love having a warranty with American Home Shield. We've had one with them before. The only reason why I didn't have them before now on the new home is whoever they set us up with at closing was who we were with for a year. But as soon as that expired, I went right back to American Home Shield.

I had an AC claim and I was pretty happy with the tech AHS sent from Douglas Mechanical. He was very professional and he was hands-on. He went to see what the problem was and if it was not fixable with Douglas, he said he would let Home Shield know. Previously, I had a plumbing company out for an issue with a PVC pipe connected to where the hose would go outside my house. The plumbing company didn't do anything. They didn't wanna do the job and I was not very happy with that. They wanted to charge me $350 for them to fix it themselves and said that Home Shield didn't want to cover my issue.

My oven was not heating up and Ramey Appliance repaired it. It works great now. I’m happy with American Home Shield so far but I’ll see how they do if I need to have something replaced.

There was water that kept building up and freezing at the bottom of our freezer. I called American Home Shield and the claims rep took some information and scheduled it. The contract company called me separately. Service One Appliance was awesome and explained what the issue was. They were out of there quickly. The repair was critical and since then, everything has been perfect. I was very satisfied with AHS.

We were hearing a whistling sound from our pressure release valve. And while that was the main issue, there were a few other little peripheral items that we had put on the ticket as well that CKC Plumbing, Heating & Air Conditioning was able to look at. They were great. They were very knowledgeable. They took a look at it and said, “You're okay. This isn't a major thing.” Then, they took a look at a few of the other things that were on the ticket and took care of them immediately. We were very happy with them. They would probably be an outside source for us if we ever have to go directly to a plumber for any other related issues, or any issues that we would need. They were very candid, and they tried to make sure that I understood everything that was going on. So, we were very impressed with them.

We had had American Home Shield back in 2009 and probably kept renewing for two or three years. At this point, we can absorb the cost, which was why we picked them again when we bought this house. When submitting claims, just going online and clicking buttons is super easy. Water Solutions came out for a plumbing issue and the technician was super friendly and easy to talk to. He assessed the problem and fixed it. He explained the on and off buttons. We've never had a Jacuzzi tub in the house so he told us how to upkeep it and clean it effectively. He showed me how to use the cut-off switch in case the kids' hair gets sucked in it. I was impressed at how helpful he was.

The ceiling fan light didn't work. The contractor that came out was smart and professional. He wore mask and did everything appropriately. I thought the whole fan would need to be replaced. He found the problem and fixed it. We even tried a few other things that were helpful. He went above and beyond duty. Great job. We also had a pool issue and AHS resolved it, but I found that they didn't cover something I thought was covered. Overall, American Home Shield is a good deal, easy, and fast.

At certain times of the day, the temperature gauge would go up higher than what I had the thermostat set at. AHS sent someone out. The contractor had to come out twice and it seemed to be fixed. Then about a month or so later, it happened again. AHS sent another company out. That company determined that the coils were dirty. They took pictures and got the okay to do it, took care of it, and did a tremendous job. Everything was clean, but I was still having the same problem with the temperature gauge. The same guys came out again and said that it was hot in the chamber and that we just gotta turn it down to 16 and it’d cool down, and I didn't like that.

AHS sent out ARCO Lock and Security to rekey locks and their tech was prompt. He was professional and he did everything well.

The washer was not draining all the way. Also, it had a real bad mildew smell in it and the rubber ring on the outside of it was all moldy. I called Home Shield and they told me that someone would be in touch with me within 48 hours, which is what happened. Scott’s Appliance Service came out and the tech took care of all the issues with the washer. He was very knowledgeable and he gave me some tips on how to get a good use of the washer. He told me some things I never knew. The service was excellent.

My recent claim was for a dishwasher and stove cooktop. I got on the phone and set up the service call. It was easy to do, but it was a little longer wait. All Appliance, the company that sent the technician, was great. Having Home Shield is pretty good. Only at times, I had to wait a little longer for setting up the service call, and also sometimes wait for multiple appointments to completely take care of the issue. But overall, it has been great.

It has been almost 6 weeks since my washer broke. The contractor took 10 days to give me an appointment. They then said that they would have to order a part from AHS. They are still waiting on the parts. There seems no end in sight. Talking to an agent at AHS is a very painful process. The option to talk to a real person is buried somewhere in digital land and requires a couple of hours off work. The are are no updated messages on the portal. I will explore other providers. AHS is simply not working for me. I am now reminded why I discontinued AHS years ago. I made a mistake going back to it. Nothing has changed.

I submitted a water heater request over 3 weeks ago. It took the technician 2 weeks to come out. Although the covered amount is up to $3000 we were told we would be responsible for $1452. Really? That’s much more than a typical replacement including the new water heater. I have called AHS numerous times requesting a break down of what’s not covered. I was told they’d send a letter within 14 Business days- that’s 5 weeks with no hot water during a pandemic. AHS finally guaranteed us the service provider would deliver the water heater and we would not be required to use their technician. The service technician flatly refused to deliver the heater or tell us where it’s being held so we can pick it up. We’re being held ransom unless we pay the out of pocket which no one will tell us what it covers other than earthquake strapping. A complete nightmare.

I'm on city sewer, so my plumbing overflowed because my line was backed up from roots. I remembered I had the home warranty, and then they scheduled the contractor for me. Unfortunately, it was holiday weekend, so the earliest they could come out was like the following Tuesday. Home Shield's claim process went pretty good. I logged in, submitted a claim, and then they followed up with me, and everything was pretty easy. The contractor was professional, helpful and did a good job, and I was pretty happy with it.

My recent claim was regarding the pool pump. Submitting it was very easy. The contractor was knowledgeable and I had very good interactions with them. I would definitely recommend American Home Shield.

It's easy to submit claims. I usually do it online. I tried to call in before but was unable to get anyone. This is a secondary problem. We already tried to have the problem fixed once with the prior claim for the same thing. But I felt that technician didn't wanna be here. He didn't even investigate it. So, we just waited a while and stopped using that sink, and it kept leaking there. Then, we called Home Shield again to have someone else come out to look and see because the other guy told us we didn't have a leak, but we did. The recent guy didn't do it either. But he got in there and looked, which made me happy. We just started using the sink again. We're waiting to see if anything happens now. He was confused as well, but it made me happy that he looked because the first guy didn't even care. He acknowledged there was actually something going on.

I've done a claim with American Home Shield before and this time, it was really easy. The control board went out on my furnace up in my attic and the guy who came was very professional. He went over everything he was doing. There really wasn't anything to clean up. It was just taking a control board off and putting a new one on. But he showed up on time and told me what the process was to get the part. Their office called and made another appointment within the day. He was really good and their office is excellent.

I wasn't around when Draingo first came in. I was traveling for quite some time. They fixed what they saw the problem was, and I don't think they knew that there were two problems. But they came right back and fixed it. It ended up being a very good situation. I was pleased with how they handled it. As far as American Home Shield, I have been more pleased with it than I have in the past. It's been made easier with being able to do things on the internet. But I've had a few issues with them throughout the years. The big thing for me that happened a couple years back was there was a plumbing group, and they weren't very good, and I didn't have a choice. They kept assigning that same company. That company created a pretty big issue for me that cost me a pretty significant amount of money.

ATR General Services was sent out for a pre-season checkup and that went very well. The guy was very professional. There wasn't a repair with the heating. He just reminded me that I change my filter within a month, and that was what he recommended for the heating. Then 49 Garage Door came out and did the garage door. The guy’s name was Mike. The window was between 3:00 and 5:00 and he showed up at exactly 3 o'clock. He had the mask on and he did all his checks and whatnot.

American Home Shield was very much as advertised. Recently, the thermostat was not working properly. It wasn't communicating with the furnace. The guy checked both the thermostat and the furnace, checked all the filters in the actual furnace and it didn't seem to be the problem. He did some diagnostics on the thermostat and determined that the thermostat had gone out. He got a replacement, installed the replacement and it's all working fine. He got the job done. He was very friendly, professional and informative.

I've been with Home Shield for years. Sometimes, they send somebody out who doesn't do a very good job. Sometimes, they send somebody else who does. Recently, I put in a request and I haven't got anybody. It's for the third time a contractor needs to come out on the same problem. I had one toilet that was running constantly. It wouldn't fill up the tank. I'm sure it was the little flap at the bottom. I had another toilet that would occasionally run. Also, I have to hold it down a long time for it to finish flushing. That toilet had begun to run at every 10 minutes like it's losing some water from the flap as well. So, the contractor came out, they adjusted it, but it didn't do anything. And then, I went through Home Shield's website and requested but I haven't even heard anything back from that. But I've been with other companies and switched back to Home Shield because I prefer their service.

My air conditioner wasn't cooling. I called in a claim to American Home Shield on a Friday and by Monday, their techs from Advantage Refrigeration & Air were at my place. They were on time and did a good job. Having AHS has been an excellent experience.

It was an easy and successful experience with American Home Shield. The guy was very polite and knowledgeable. He was able to repair the issue with my washing machine.

The sink sprayer was somehow not functioning correctly and it kept getting stuck in the on position and spraying everywhere. DrainGo came out and replaced it. The technician has been in the house like three other times and we like that guy. I have a new sink problem and I’ll have to put that claim in pretty soon.

My most recent claim to Home Shield was my ceiling fan. The tech was very professional. The people kept trying to give him the wrong piece but he said, "No, I need a 6-gear, not a 3-gear." He wouldn't let them give us the wrong piece. We have the model home, so it was a very special piece that they gave us. He was very knowledgeable of what we needed. We've had good vendors. It has been a smooth ride. I have my parents on the home warranty now.

My microwave wasn’t working. American Home Shield sent GE Appliances for it. They changed a switch in the microwave, but the electrical plug on the circuit breakers was bad as well. So, they told us to get an electrician, which we did yesterday and he changed the electrical plugs. It's working now.

Everything's been going pretty good with American Home Shield. They're very professional and they get the job done in a timely manner. My recent claim was for the dryer and the technician that came out fixed it.

The door wasn't working so I filed a claim with AHS. The belt was broken. It was great when the technicians came out for it. They had to order a part. But when they got the part, they did it quickly. Everything's working fine now.

American Home Shield has been great. The process was very easy. It didn't take them a very long time to get to somebody then for them to get to me. It was a very quick turnaround. The guy was awesome and did a great job. He was super nice and very clean. He fixed the issues that some of my locks were having plus he re-keyed them so everything's been great.

American Home Shield has done pretty well. When the guy came out for the microwave, he replaced the motherboard, but there was an issue with the temperature area. They closed out the maintenance order. But then I called to make sure they're still gonna get it. But I haven't heard anything back and it's been almost a week.

I lost heat in my house and it turned out that I had air in the piped and they needed to be bled. I had attempted to bleed the pipes myself and one valve didn’t close right. It was leaking a little. That wasn't part of the original service call, but these two kids, probably both about maybe 24, 25-ish, were awesome. They were polite, respectful, and neat. The kid who was clearly the senior of the two of them looked at a valve that was dripping. He said that it was gonna take him five minutes to do and he fixed it. He just did it himself before he left. They were incredible. The heat is working awesome now. It’s the time of the year where it starts getting cold again here in New England.

It's a bit of a pain but I love American Home Shield. The process is fast. I did a claim for a plumbing leak and it's been completed. I've also had to have a hot water heater and they were able to quickly get that resolved. I did another claim the other day for a garbage disposal and we should set it up for next Friday.

Prolite was good. The tech was a very friendly and professional. One of my claims was for the refrigerator. It was not getting cold and the freezer wasn't working. The problem was something electrical and the tech fixed it. The second claim was for the washing machine. It was making a loud noise when it was turning. The tech had to change four springs on the machine. He ordered the parts and came back a week later and put them on. It's working great now.

The seals around the garbage disposal itself had broken down to a nonfixable level. Plumbing Enterprises did a very good job. They went ahead and swapped out the garbage disposal. They were in earlier and out early, and they wore masks throughout the service. American Home Shield is a very good service. It's been dependable each time I've needed to use the service. It's been 98% beneficial. I had one bad incident which eventually was resolved but it took almost four months to get a fix for a toilet issue I had. The technician wanted me to replace a toilet. It turned out all they needed to do is replace a part in the toilet. Other than that, everybody else has been stellar.

I have a friend who utilizes American Home Shield, and they liked it. I decided to add it on my home. It's pretty simple to do claims with them. I did one for the oven that stopped working. They sent out a repair guy two days later, and then it took 10 days for him to come back and fix it. The only critique I would give to American Home Shield is that there's a process by which you fill out something on their online portal. They need to know then the make and model of whatever appliance it is, and then you can't just write in what the problem is. You have to pick from a list of the symptoms. They should have somewhere where you can write it in because the pick list didn't have what the problem was. The pick list needs to be more specific or have more options. Other than that, they did a beautiful job disclosing how the process works and what the payment situation is.

Our refrigerator went out. I called as usual and someone came out, looked at it, and they took care of it. This is the third time and it wasn’t repairable so they finally had it replaced.

I've been very satisfied with American Home Shield. They responded. However, I did file a claim and it did take like six weeks to get it resolved. It was a microwave and it had been repaired in the past which was fine. When it went down again, the technician came out and said there was nothing he could do. He was recommending replacement and trying to get it finalized was difficult.

Everything went well with the technician from Certified Comfort Heating & AC. We had to wait until he could get a part. He got it and then he restored it. A wire had corroded on the AC, and he had to remove the plate and put a new one on. So far, everything is working okay. As far as American Home Shield, their annual fee is quite pricey but I still would recommend them.

ABNation came out to work on our pool but after the pool pump was put in, when my husband came home, he noticed that there was a lot of noise from the pool pump, which was louder than the other one. So, I sent the technician a video so he could hear the noise. I told him that the ears to the motor mount had holes in them where it gets screwed down to the cement concrete, while the other one was not. I sent him a text and asked if he could screw that down if he was out in this area again. But his response back to me was that I could get someone to do that if I wanted but he didn't want to come back to do it. Then, about a day or two later, the motor wasn't making as loud a noise as what it was originally doing. Other than that, the guy was good. He put the stuff in and I just didn't realize at the time that that motor was terribly loud.

I had an issue a couple of months ago where the water heater that I got flooded my basement and I had to get Jet Vacs. I had to spend a couple days out of work and then, the service got delayed. The company came and they were nasty people. They did a horrible job. Also, there’s Covid and they were not wearing masks nor covering their feet. I gotta tell them to cover their feet and to put masks on. They looked at the water heater and it was all busted up. They laughed and then, they turned around and said that I wasn't very nice. AHS gave me a water heater that has dents in it. Maybe I should’ve inspected my new water heater when I got it.

Our air conditioner went out. The contractor gave us a three-hour time frame. Then they called us and said that they would come in about half an hour. They were great, knowledgeable, and tremendous. We got cold air since the repair. Everything’s been fair with American Home Shield. I just started with them and I’m very impressed. They followed up with us and they were excellent. In fact, recommended them to my brother and my sister too.

I just had a winter check-up on my furnace through American Home Shield. I had some confusion on the day I was setting up my contract concerning who to ask for and who to call. I was not making a lot of progress. Still, submitting a request for that was easy and the contractor they sent was very good. My furnace is working well.

It was pretty easy to file a claim. I'm kind of a little bit old school. I ended up calling them. I felt more comfortable that way. I called them out here twice and they responded pretty quickly. The most recent claim was for the dishwasher. The guy that they sent out here was pretty awesome. We had a delay. He had to order two parts for the dishwasher. But that was probably par for the course. The dishwasher was working after he replaced the parts. For the HVAC, our heat pump wasn't working at all. The two guys that they sent out here got it working. But it was a little peculiar that they couldn't give me an answer as to what was wrong. So I never did know.

Mostly, filing claims on the phone is the hardest. One time I called, and I was on the line holding for 45 minutes, so I don't bother with the phone anymore. I just go straight and call it on the cellphone. I go on the AHS.com then I go to the service and put in the request. I can put my credit card on it and I can get it all done. AHS needs to have more operators answering phones. JJ’s Fire and Ice was sent out recently for the AC issue. According to the guy, my coolant was leaking up there and my trays were falling apart. He fixed it and the air has been cooling and everything was great. Our whole family is fun with American Home Shield, so we're happy with them.

Submitting a claim to Home Shield has been easy. I usually call. They just take down what's wrong, and then find a vendor, then the vendor calls me from there. Care Appliance Repair's tech came out the first time, figured out what was wrong with the washer, and said he had to order the parts. And then, he came back and installed the parts. It has worked okay since then.

I was having an issue with a couple of lights. It looked like I had one circuit upstairs for all the can lights which kept tripping. It was easy enough to go through the website to submit the claim. Sometimes I've noticed that the site doesn't have all of the options that could potentially be there. It'd be nice to be able to have an other section so you can fill out and say what the problem is. But either way, it works.

I had a claim with AHS for the air conditioning and another for the dryer. I went online and paid 75 bucks. Then, someone called me the next day. The guy that did the air conditioning was timely and he fixed it. And the dryer guy was awesome. He was on time, as well, and he called me when he was on his way. He wore his mask, he was great, and he fixed it. I had a great experience with both of them.

Everything we've done with American Home Shield has been good. I submitted two claims at one time and I have had a great result on the plumbing end of it. It's been wonderful. The technician was great. We said, "Anytime you see a claim, come across for us, please. Take care of it." But on the dishwasher repair, American Home Shield is having trouble finding anyone to do the work.

Alpine Plumbing & Heating came to check my hot water heater and my furnace. I had two water leaks downstairs. They went in and replaced my hot water heater because it was bad. They fixed some leaks and checked my garbage disposal and my sink. They worked on a lot of different stuff and they did a great job. I was really happy with it. I also had a claim to have somebody come out and take a look at my appliances and American Home Shield sent another gentleman out to do that.

The first round with Leak Seekers was fine but I had to call them back again. My faucet sometimes takes about two or three days for it to operate. But it worked after the second guy left and it’s been working since. They showed me how to operate the sink so, they were okay. They were nice. I had to ask the first guy to put on the booties but he said he didn't have that. But he walked in his socks. The other guy who came the day before yesterday was well-masked and had his booties on.

I have a plugged up shower in the bathtub. Plumbers came out but they needed to get another person out with a camera to go down into the pipe to find out what the blockage was, and I'm still waiting to hear back on that. That's been over a month now. So, I'm getting a little bit ticked. I'm planning on calling him back today to find out what the problem is. Overall, American Home Shield is fine. I just need some things finished up.

The company that American Home Shield sent was hard to reach several times. So, they just fixed it yesterday. The repair took very long but the dryer was okay once it was fixed. AHS is great whenever we need a claim.

We're so disappointed. The first time we had Berry Electrical come out, we said that we needed fan installation, and we spoke to somebody through Home Shield. They said it was fine and they told us the price. But then, they came out and said, "Sorry. We do not do fan installation for American Home Shield." They gave us a price to come back, which was a $100. After it was all said and done, she charged us $100 for installation and $200 for labor.

American Home Shield's coverage is a little bit better than all the other companies out there. I did a claim and they sent Techpro for my freezer because my water detect button was no longer working. It was leaking water because there was excess buildup at the bottom. Techpro had to let it thaw out and get that drainage valve fixed and situated. They took care of all of it. The technician was very professional.

The faucet had busted a leak in it. It flooded the kitchen. Price Right Plumbing & Drain did a great job fixing the issue. They're very helpful. They looked at it and they called AHS to make sure that it was covered. Then they installed a new faucet that we bought for us, instead of trying to fix the old one. They said it's easier for them. It worked out great. Submitting the claim online to American Home Shield was very easy. It took me like five minutes, and I was able to set it up.

The guy came out for the stuff in the refrigerator that was disconnected. He showed me where the filter is. He was helpful because I don't have any information about the house and the appliances, and he showed me how to handle them. He was great. He was very nice too. For the second order, a guy named Adam came on Monday. He reviewed everything but he didn't have the tools. He said that in order to fix the leaking in the faucet in the kitchen, it's going to be a total replacement because they cannot untie the parts. For the bathtub, he said that he had to order too.

Submitting claims to American Home Shield has been extremely easy through their website. I had an excellent experience with their tech. Their techs have been extremely knowledgeable and they fix my problems. AHS has been fantastic for me. I'm very happy that I went with their service.

My refrigerator was defrosting or it was over icing. The bottom part was hot and the cold part was frosting up. The icemaker wasn’t working. The tech who came was was very nice. I liked him. Everything is working fine now. Overall, AHS is very dependable. I would renew it.

I called and made the claim for my refrigerator. When I made the appointment, I called them on a Monday and they asked for my availability and I said Friday. But they made it for two weeks out. That irritated me. I got it straightened out and the repairman came. He took a look at it and told me what was wrong. But he didn't leave any paperwork that he had come into my house. When I asked my daughter if he left any paperwork or when was he coming back? She said that he only said he had to order a part.

We had a freezer and ice maker problem. I went to the Home Shield site. I had to look for appliance, and then fridge. Then there was also a difference between the fridge and the freezer, something with icemakers, and it was a $75 fee. We got an email that said they sent out a request to somebody, that we should hear from them in a few days. We heard back after the weekend from the actual contractor to schedule a time. He came out and fixed it all in one session. It was pretty smooth and straightforward. He said everything was covered by the insurance so there was no bill. The fridge has been working ever since. It was an issue where we had to leave it powered off for 24 hours, so we had to move everything out in coolers. We've been pretty happy. We use Home Shield on most of our stuff here as well.

Stellar Plumbing came out recently and fixed the garbage disposal quickly. Everything went well and they did a good job. The only thing is that when I call to talk about an issue, it’s difficult to find somebody that I can speak to without a language barrier. Also, when I call and try to get clarification on an issue or find a different type of solution, I usually have an issue with some of the language barrier with the folks I’m talking to on the phone.

Whenever I call American Home Shield, the problem is always resolved. I don't have to keep calling back. I really love the service. It's valuable service for me especially because I own my home and anytime I have a problem, I can always call and they always send someone out. Putting in claims is straightforward and easy. I always call and the automated system will tell me I'll have a 10-minute wait but it's never that long. It's three minutes or four minutes but I guess they just prepare me in case I do have a 10-minute wait. It's always a quick phone call. I don't have to sit on the phone all day. They provide pretty fast solution.

My toilet was leaking. I did the claim online and the website was easy to use. Then they scheduled an actual day and time for the service. The system automatically scheduled me with a plumber and they called me and canceled saying that they can't service buildings more than three or four storeys. They said that they had informed American Home Shield of this, but the system continues to book or they don't check to make sure that that plumber can service a building greater than four or five storeys. So it pushed the whole process back about a day. But the plumber that came out was great. He handled everything and I didn't have any issues. I can use my toilet now. This was my first experience with American Home Shield and so far, it's been okay.

American Home Shield was good and quick. But trying to get somebody on the phone was the troubling part. I had a plumbing issue and the plumber who came out was very good.

S & G Pools And Spas came out for the pool pump that was not turning on. The guy was fabulous. He called my husband and said he was gonna come over. We have our own pool service and they told us we were gonna have to buy a brand-new pool pump. This guy said that that wasn't necessary. He fixed it quickly and and it's been running ever since. I'm thankful we didn't have to buy a new pool pump. It saved us thousands of dollars. We're very happy. We're happy with American Home Shield too. This house is not super-old but it's about 15 years old. We've had a few things that have needed fixing this year and it's been helpful to have American Home Shield. Everything we've had a claim on has worked out really well. We had a dishwasher claim that I would not call fabulous but it got resolved in the end. When we had problems with the dishwasher guy, I called American Home Shield and they were good about making sure he came back out again.

American Home Shield sent Fast Response for a service for the beginning of the winter. They were making sure everything was in working order with the heating system. American Home Shield said, “Get your system checked before you turn on your heater.” They sent an email saying that they do have companies that could look at the system to make sure that it's in good working order. I just put in the request online and then they sent an email telling me that Fast Response will be getting in contact with me.

My plumbing claim with American Home Shield went well. Their contractor Brick Street Plumbing came on time. They came by two different times and addressed my problem. It was a smooth process. AHS's service is designed for what I need for my home. It came with my home when I initially bought it. It made sense to keep it in place.

So far, it's been good with American Home Shield. We've kept American Home Shield for a lot of years. It's expensive. You gotta keep up with the service charge. But at the same time, if something major breaks, then it's worth it. Our recent claim with American Home Shield for our AC unit was fine. The contractor came out the next day, so it was really fast. But the other guy that came out for the microwave, that was a debacle. First of all, we had the original microwave when we moved in and we had problems with that. The door frame broke. He couldn't get the part, so we had to get a new microwave. We bought a new microwave.

I got a fast turnaround with Days Appliance who came out for my refrigerator. I put this claim in online and got a notification that it had been put out to the right repair person. The guy was knowledgeable about what he was doing and really explained it to us while he was going through the process. He came and looked at it then said it would take up to five days to order the parts. Then about two days, they called and wanted to reschedule the installation of it. Overall, American Home Shield is worth looking into.

A control panel on my refrigerator went bad. I went online and set up an appointment through American Home Shield. I picked what my problem was and put in a date and time when I would be available. Their system said that they would call back or send me an email to let me know which contractor is coming and when the appointment will be. Everybody who has come out for AHS has been really professional and they clean up behind themselves.

The tech from NW Sundance was real nice and friendly. He put his socks on his shoes and then had a mask on. He double checked the lower side of the pipe and the uppers and then the knob to it and there was no leak. Home Shield has done a really good job for us over the years. They've always done us right or always fixed everything. If they can’t fix the problem, they would tell us that they need to order something and they’ll come back out and do it. So it’s been really good.

I have used Home Shield twice. The first time, we had an additional fee that I wasn't happy about. I still don't know if I should have paid. On the other hand, Bradley Appliance Repair's tech recently had to replace the heating element and it went great. Everything was fine.

I had the wrong lightbulb when I put the ceiling fan in. It was a non-dimmable bulb. I had a non-dimmable bulb in a dimmable light switch. Elite Electric Solutions came out, and I paid $100 for the light bulb. It's very easy to put in a claim to American Home Shield. The only issue I have with them is that most people work Mondays through Fridays. Due to the pandemic, I'm working from home. But before, I was working 43 miles from our home. So, having a 12 noon to three o'clock in the afternoon time slot window is not conducive. I would ask for them to have contractors that had weekend hours, and they don't do it that way. There's no way for them to filter that.

My experience with American Home Shield has been very good overall.

My kitchen drain was clogged. Third Generation Plumbing came out. It was pre-arranged as a second opinion because the initial company sent somebody out who was totally incompetent. So, American Home Shield allowed me to get a second opinion. The guy who came out had been a plumber for 30 years. He took care of it in no time.

Submitting claims to American Home Shield online has been pretty easy. Their reps are easy to get a hold of. For my recent claim, their contractor Sigmond Plumbing came and went above and beyond for me. The techs repaired what needed to be repaired but they also noticed that there was something that was eventually gonna go. They went ahead and repaired that too. I've had AHS for over three years now and their warranty is a great value. We had a different company when we were in Virginia and AHS has been more receptive. When we call them, they assign a contractor and the process is very quick. I'd recommend them to a relative.

Our Realtor uses Home Shield on her own house. My parents use Home Shield on their own house as well. So, Home Shield came very highly recommended. It's very difficult if you try and submit claims over the phone, but very easy if you do it online. The first few times, we did it on the phone and we were on it for four hours. We would just call, plug in our phone, let it ring, and have it on speaker until we heard a voice. But when we did it online through their portal, everything is so fast, easy, and smooth. We just didn't know that tidbit at the beginning that we could do it that way. If we hadn't figured out the online ticket thing, that would have been the struggle for us. I've got two kids under three. It's not always easy to just sit there and be on the phone forever. But having the online option has been great.

I called Home Shield and told the rep what I needed. I couldn't hang up the phone fast enough. I was done on the phone and they called the house phone. I haven't finished doing my order. I had just put in my credit card number, and here they come calling already. That was on a Sunday. They said, “We'll have somebody out tomorrow,” which was Monday.

I'm a new first time homeowner on my own and I didn't realize that it's really important to have a home warranty. I'm very grateful that I have American Home Shield because when I talked to the girls there, they walked and talked me through a lot of things I didn't understand so I liked that part. With the first claim I had, the lady told me that I could do it online and she kind of walked me through there. The second one, for the garage, I called in and they walked me through everything. The people at American Home Shield have been really great ‘cause they're educating me on a lot of things that I'm not understanding.

The first time I had American Home Shield was about a year ago. I didn't renew right away and there were a few months of gap in there. I have it again now. We have a rental property and Laha's Appliance Repair was sent out to the property to help with a washing machine. They did that and that was great. And then here at our house, we've seen them more recently for several things. Our dishwasher, dryer, and washing machine had an issue at one point.

Everything went well with the air conditioner and as usual, American Home Shield has performed appropriately. I've had them for a number of years and they’ve been good. I’ve used them more this year than any other years because more things went wrong this year for some reason. Two of my air conditioners broke and then I had a water main leak, and my garage door broke too. AHS came through with all of them. But they raised the premium quite a bit by a couple hundred dollars. So, when it came time to renew, I said that their competitors are offering it for hundreds of dollars less. They said that they would reduce it. They had to go through this whole process to price match. So, if I had not been a person who would question it, I would be paying hundreds of dollars more. Instead, I did my own research. I don't appreciate that they're raising my price arbitrarily to make more money but that’s business.

I've been having a problem with both my washer and dryer. I called American Home Shield directly and told them what items they need to repair. They sent a company. Greenway came out and told me I had an electrical problem, so we had an electrician come out. The electrician said, “No, there is no problem with your electricity.” So they wasted a weekend.

Our recent claim with AHS regarding the ice maker went very well. The technician was very professional, very quick and he did a good job. The first time, I was not very happy with American Home Shield. Our air conditioner went out in the middle of summer. It was 95 degrees and the contractors didn't come for five days. But the refrigerator experience was fine.

It's been a good relationship with American Home Shield. I had an issue with my dishwasher and my garbage disposal. I put the claim right from my mobile phone by the site and had a confirmation within probably a few hours of the assigned service company. They called and set me up for two days after. They arrived within a couple days and took care of it.

The garbage disposal had an internal leak and I am no longer physically capable of crawling around underneath doing it. I have the skill set to fix it I but I don't have the strength or the ability to bend that way anymore. So, it was a delay in the amount of time but you get a plumber when you can get one. It was quick as far as that goes. He came out and looked at it, and he needed to replace it. He had one in his truck of a comparable power and size. He put it in, replaced it and everything was fine. He was a nice young man.

I made a phone call to American Home Shield for the ceiling fan. All American Electrical Services called and we scheduled an appointment. They were very good. Everybody’s been very nice.

I called American Home Shield about my garbage disposal and they told me when the contractors were coming. Silver Eagle Plumbing came out and they were fine. They did a garbage disposal replacement.

We had some electrical issues that were causing light in our hallway and the lights in my son's room to just not function. I tried to call American Home Shield and there was an hour and a half wait so I pulled our policy information and logged in online and submitted a claim. The website was fairly easy to use and easy to work through. It was pretty straightforward. I just entered our policy information and gave a brief description as to the issues that we were having and it was simple enough. Then there was a really quick callback to schedule a time when the contractor would come out and perform that work for us.

AZ Remodeling and Plumbing came out for our plumbing issue. They were very responsive, fast, super helpful, and didn't leave a mess. They wore masks although they were in the garage the whole time. Overall, American Home Shield did a fantastic job.

We had a broken hot water heater that needed to be replaced. I called the number of AHS and had a claim number assigned, and then they said that it would then be dispatched to a local contractor, which it was. The initial contractor was there to verify the job. He didn't do any work except install a bypass on it. Then, I had to reschedule the actual replacement of the water heater.

Our washer was making an extraordinary loud noise. The appliance repair folks came out and it didn't take long, and they figured out that the issue was a bearing. It took a few days to get the part in. One man came out on a Saturday and replaced it. It was a big job, in my mind, for one person. When I talked to the technician, he said that normally, they would take it to the shop.

My garbage disposal died. I looked at the little video that American Home Shield provided and went in and attempted to see if I could fix it myself but none of the remedies that they showed worked. So, I got online and requested an appointment. Literally, within minutes, got a call from the guy that was assigned to come to fix it. The next day, he was here right when he said he would be, put a brand new one in 'cause mine was hopeless and went merrily on his way happy as could be. Since then, the garbage disposal has been amazing. It hums, it doesn't scream and jump up and down. So much better. American Home Shield has a very easy process and I recommend anybody that is concerned about their plumbing, their electricity, or their appliances to invest that little bit of money so that they have peace of mind and can get things done quickly when they need them.

There was a pipe in our basement that was dripping and it was staining the floor. It was a very slow leak. Filing the claim for it was super easy. I just went to the website, picked the area they need to work on and checked the box. It was a few steps and was really straightforward. Then I paid the fee at that point and the guy reached out to schedule it. He was great. He came in wearing a mask. He was a very polite guy.

I had an ice maker claim and they fixed it. It was somebody local out of Lufkin, Advanced Appliance Repair. They were fabulous. American Home Shield also replaced the dishwasher for me which was great. They allowed me to put a little money into it and upgrade the dishwasher to what I wanted. We're not using American Home Shield right now because we moved into a brand new home but it was good. The reason you have American Home Shield is if your air conditioner goes out, the amount of money that you pay every month for the occasional appliance repair or small repair, you're gonna pay much more than you would pay to repair the appliance yourself. If you're in an older home that has an older air conditioner and if you have a big problem, that's what they're for. If you don't have that problem and you have small appliance repairs along the way, they're pretty good. They're very responsive and fast.

I have had a contract with them for over 4 years. Every year they go up on my rate with no additional changes. I started paying $50 a month. Now it is at $77.00. The hold time is always more than 45 minutes. I decided to cancel my service. I spoke with Pam in retention and they charged me another $51 to cancel. Who has an extra $51 during this pandemic? DO NOT SIGN UP FOR THIS COMPANY!!!! They trick in for a low price and go up every year! This company is a Joke!!

I have been an American Home Shield member for years. In the past I have had a good experience, but it has change, and for the worse. I put an order in for a dryer repair on Aug 10, 2020. A contractor was assigned and came out, diagnosed the problem. In the past, the contractor would order the part it would arrive in 5 days and be installed. I was informed AHS had changed it policy and they had to order the part, not the contractor. The part was finally ordered on the 27th of August (17 days after the work order), and I was told it would arrive in 10 business days. We were then told on Sept 18th (5 weeks & 4 days after the work order) that it was on delay.

I have been a customer of AHS for over 10 years. In the last five years they have increasingly gotten worse and worse. We had six properties with them and we are beginning to take all the properties to a new company. We have had many issues with them in the past, but as I write this review I have currently been on hold for over 2 hours. Unexplainable and unacceptable. They just hope you go away if you have a problem.

I have been waiting 30 days (since Sept 8th) for AHS and Sears to repair my washer...oh, and I've already been charged the $75 for the service call. I can get NO HELP from reps, NEVER get returned PROMISED callbacks, or emails. All I want now is to close the service and get my $75 back AND HOPE I NEVER DEAL WITH THEM AGAIN...AWFUL.

The air conditioner wasn't cooling off. Harbor Air Services came out and they were very proficient. They worked quickly and fixed the problem. Everything's working like it's brand-new. We were cool when it was really warm and it was really important. They were very efficient and took care of it. Overall, American Home Shield has been very good. We've not had any claims denied and they've always been fairly responsive. I have a couple of homes under them.

The toilet was stopped up. It needed to be snaked. I called American Home Shield to submit a claim. The tech that got here was professional and he resolved the problem. So far, so good. However, I don't like American Home Shield anymore. I don't have them anymore as of today. I canceled today. I had an issue before with the AC repair and the technician did not give me a written diagnosis. I called American Home Shield three times to ask them for a written diagnosis. Because he had to come back out and do some repair work and it was gonna cost an additional $450. I was never able to get the written diagnosis from American Home Shield over the period of time nor could I get information.

I have friends that have had major problems with American Home Shield when they submitted claims where the people don’t show up. But it’s simple when you don’t have problems. I’ve been lucky. The contractor came within two days of the phone call. The freezer wasn't working and Magic Appliance came on time and fixed it quickly. They were fantastic. People should be aware of everything the policy covers and doesn't cover and consider the age of what they're protecting. Because if something old breaks, there's just a buyout and there's a limit to how much AHS will pay. If an old appliance can't be fixed, they're not going to get enough to replace it with something brand new. If it's a plumbing pipe like my girlfriend just had, it was just a buyout. It cost her $2400 but American Home Shield only paid 1000 towards it.

I had an issue with my AC, and the guy from Custom Climate Professionals came out and he had to order a part. I had to wait on a part that needed to be replaced, but he did something to keep it cool until the part came. Then once the part was in, he called me, came in and fixed the product when he said that he would, so I appreciated that. He was very professional. I like American Home Shield. The price went up a little bit for the services. I used to pay 50, now I'm paying 75 for the service. But other than that, everything's good. Every time I had an issue, they came out and took care of it.

I was very appreciative of American Home Shield. They did a really good job. I filed a claim for electrical over the phone and the rep was great. The contractor was very professional and was able to get the electrical issue solved.

The claims process was challenging with AHS and I sort of ended up resorting to looking on Twitter because I wasn't getting a response. Initially, I saw that there was no phone number listed on the webpage to contact a human. So the only option was to use the online form for claims, which, in theory, should work. But if it doesn't and there's not a way to contact a person to troubleshoot that, then it means that things are just going to take a really long time to happen and the customer gets frustrated.