American Home Shield Reviews

The rekey with American Home Shield went great. I contacted AHS and they contacted the contractor who called me the same day. But I was on vacation, so I rescheduled for two weeks later. The contractor was very professional and very nice. The locks work great. But we had another service with the AC, and I don’t think the contractor did anything. He changed the placement of the way the air flew in the house. That didn’t do anything. The AC still didn’t work. He messed with the ac for a minute and left. He said the unit is not the size for the house.

Lux Air Engineering came out to service our AC unit. It was blowing hot air out and it was determined that the motor was bad. They replaced the motor, and the vendor was professional and efficient. He was good. He had what he needed in his truck and it took him about less than an hour to do the repair. Doing the claim with AHS online was simple. I just put the information in and what the issue was, and then they have the selections for whatever appliance or device.

There was backing up in the shower of the master bathroom then in the kitchen. After submitting a claim with American Home Shield, a technician came out the next day. He was very nice, polite and prompt. He repaired whatever it was in the master shower and it seemed to be fine, but the sink kept doing it. It didn’t do it for a few days then it started it again. We called the technician back out and he did something to it but it didn’t correct the problem.

Valley Pro Appliance came out to do service for my recent claim, and they were fine. The contractor came out a little early to accommodate me. I submit my claims with American Home Shield online because you can never get through on the phone. It’s impossible. Everything’s fine other than that.

I called American Home Shield and talked to a rep to file a claim on the AC unit. Controlled Comfort came out. The gentleman was kind of in a hurry, but I couldn't blame him. I’m assuming he’s got things to do. He accidentally left his extension ladder here. So, I called him and told him, and he came back and got it. Right now, the AC is broken again, and it’s not cooling down. When the gentleman was here, there was a problem with the disconnect and it actually melted down, which was cutting the power off to it. And so, he got that fixed. This time, it’s frozen up. So, there’s something going on with the Freon and everything else that I haven’t gotten to talk to AHS yet.

I switched to American Home Shield after I had somebody else that was very disappointing. Amtec Services came out for my appliance issue and everything went great. I also had them come out for a dryer issue last year, and I was not a fan of their company 'cause some of their employees don’t speak English very well, so I had a lot of issues the first time around. This time, I was not looking forward to the claim but Gary, the senior mechanic, was amazing.

American Home Shield was prompt when I called. They sent Direct Appliance and the appliance issue was resolved.

My claim with AHS went very well. The person on the phone was very nice, very professional and very patient with me. The contractors were also the best. They came in and took care of the problem. They were in and out. They didn’t try to upsell me there or anything. They just did what they had to do. My ac was not coming on and they told me that it was some bugs that gotten into the contactor and shorted it out. So, they had to clean it. I've never had a problem with AHS. They’ve always come through for me.

I filed a claim online when our pool heater wasn't igniting. American Home Shield's website was great. But I had to wait for their phone call since there was an initial issue with the first contractor that was gonna come out. They weren't gonna come out for over six weeks. So I called back American Home Shield and told them I'm not waiting six weeks. American Home Shield rerouted me to Cleveland Aqua Pros, and it took them two weeks to get out there, and then after they got there, it was no problem. They had to place the order for the new pool heater, and it was done within a week. They were really good. They even gave us tips to help maintain it better. I would highly recommend Cleveland Aqua Pros. We were very satisfied with our experience. We were able to use our pool again. We have five grandchildren, and they all enjoy the pool.

I was talking to my cousin down in Texas, and she was telling me about she had been using American Home Shield for her house. So I decided to go ahead and give them a try. I've had them for about a year now. It's been pretty easy to submit claims online, as long as I remember my password. They sent out Calvert Plumbing for my recent claim and the tech was really nice. It was a very good experience and I enjoyed it.

I filed a claim with AHS online after two days of my ac not cooling properly. The process was good and convenient. And Des Moines Excavating was out the next day. They did a great job. The technician was professional, friendly and careful with my house. He put covers on his shoes and spent the time necessary to diagnose the problem, fixed it and did a great job.

I do the regular maintenance check every year because my system is getting older now. So I do it on my furnace and my AC every spring and every fall. I saw a message from American Home Shield that said you could do each one and they had me process it separately into two different requests, one for the HVAC system and one for the ductwork. K&J Mechanical LLC came out and it went well. The technician said everything looked good, especially for the age of the system. But he didn't check the ductwork and I didn't realize that that didn't take place until he had gone. My husband reminded that I had requested it and paid for it. So I'm waiting for them to call me back so they can reschedule that part. I think it's because he didn't get the work order though.

D & B was excellent. They were helpful, courteous and on time. They came within 24 to 48 hours upon submitting the claim for the leak. And since then, things have been working perfectly.

Extreme Heating & Air was fine. They did very well. The technician was great and was very professional. Everything was repaired the same day.

We requested for service online and a guy from Apex Lockout and Locksmith came and did three of the locks in our new home. It took 20 minutes, and he was done changing everything. It was professional and clean. There were two different locks and he only had to give us four keys total, but he gave us four of each kind of key. Everything was great.

I had some kinda blockage in the drainage for the AC unit, and so the drip pan was filling up. The technician sent by American Home Shield came in and blew out the drain line, cleared it up and then gave some recommendations on how to keep it clear. He explained to me what he was gonna do and then did it, and he was only there for a few minutes. It’s been working good now, no problem.

My air conditioner would quit cooling in the afternoon when it started getting really hot. It was like 100 degrees. And it would freeze you out of the house during the day, but in the afternoon when it started getting really hot, then it’d quit cooling. I had to turn it off. I finally figured out that if I would turn it off and leave it off for a few minutes and then turn it back on, it would work a little. I called American Home Shield and I got all my information and got me somebody. The contractors and the service they provided were good. They knew what they were doing and they did it. They replaced something, some part on the outside unit. They replaced a part that was going bad. American Home Shield is good. I’ve had it for a lot of years.

This company is nothing but FRAUD! I had my AC repaired on 9/20/19 which cost me over $800.00 to repair (which took 2 weeks to get them to come out because they were waiting for part from AHS) and after all that it was still was not working. I called on 9/20/19 to AHS because the service tech said my Evaporator Coil needed to repaired. The AHS lady I spoke to with the service tech said it was covered and he could repair it and did not need to change the original invoice. He needed to come back to repair as it was late. I got a call from his office stating when they called AHS they said it wasn't covered. So I called again and the person stated it wasn't covered. So on 9/21/19 I had to pay $550.00 for this repair. I had time on Sunday 9/22/19 to review my contract and in both the heating and AC section is states the Evaporator Coil is covered.

We sold our house last month and I have been trying to cancel our home warranty with no success. I have spent over an hour on phone.. sitting on hold while transferred to three different departments, hung up on once, told that a supervisor refused to speak to me just to be told they want to charge me a cancellation fee of more than my monthly payment.

The service representative was the worst I have ever dealt with. I have been a customer for over 20 years. They kept me on hold for over an hour. When I finally spoke to the rudest rep she took over an hour taking down information. I am still on line with her and no results. The worst company!!!!

I called AHS to report a leak in my main drain (the one sewage runs through). Their assigned plumber was out to confirm the leak on Tuesday 9/17. Wednesday, Thursday, and Friday go by with no follow up. I stressed the urgency of the matter various times. They basically left me with leaking sewage, so I followed up again on Saturday 9/21. No status was provided. It's as if they didn't even talk to the plumber they assigned. 4 days went by! I told them I could not wait and had it fixed. They would offer a CIL (cash in lieu) instead. That ended up being $160, which is a joke. The work was well over $1,000. Companies like AHS get away with this too often. You finally need them for something major and they leave you waiting. I've had my contract with them for almost 8 years. It has probably cost me over $6,000 when you add up all the monthly payments, and they give me $160 for something major like this? I'm furious.

I have used AHW on several occasions and as long as the job is simple it is completed in a timely manner. If it's complicated you can expect to wait and wait for completion. On the first occasion this happened to us we had an electrical issue, our entire upper floor had no electricity. AHS sent out contractor after contractor who were unable or refused to finish the job because of the scope of the work. We ended up without electricity for 2 months. We kept the warranty for another term besides this just in case, well our hot water heater went out. We waited a day and a half for someone to come out. When he arrived he appeared to know little about plumbing which concerned us. He then left the house saying he was going to check on the part needed and call us within an hour. Well four hours passed, still no hot water and no phone call.

THIS IS THE WORST INSURANCE I HAVE EVER EXPERIENCED IN MY LIFE. YOU'RE BETTER OFF NOT GETTING INSURANCE!!!! So my water heater unfortunately stopped working and I called AHS to come replace or fix it due to the fact that I had 2000 dollars worth of insurance so when this time came all I would be charged for is the service fee.

I had two different claims with American Home Shield. With the upstairs AC unit that wasn't cooling, I phoned that in to AHS and I got a phone call from the company coming out to do the service. The service I received for that one was great. The guy did an exceptional job. In fact, that was the first service call that I had from AHS where the person came and did the repair all in one step. They didn't have to order a part, they didn't have to come back later. However, the service for the heater on my pool was terrible. I did not experience good service when it came to my hot water unit either. So, it seems like those that have to do with gas appliances, they're not very seriously considering the ramifications of those appliances.

We requested a service call for our gas furnace. Ahs sent out Total Air Care. 7 months later and multiple no shows from total air care and we still do not have a working furnace. Ahs agreed to send out a different contractor but still has not. Go with another company, AHS is like throwing money away!

Whoever installed the drain didn't put enough of a downward spout on it, so it was flooding the drain pan. The communication and interactions with the contractor were very good, and I would recommend them. The owner came out the second time to make sure it was done right. He explained what was wrong and the issue. I also had a claim with American Home Shield for the fridge and it wasn’t handled within a timely manner because it took us almost four weeks to get a fridge. I had to go pick it up myself because they couldn't deliver it for another week, and I wasn't waiting five weeks for a fridge when I had kids in the house. It made it very difficult. The first company that came out turned the report in after the sixth day and said that they couldn’t fix it. Before AHS sends contractors out, maybe they should do a background check. I did my own check on the first service repair company, with the fridge, and they didn't have very good reviews.

I called American Home Shield and told them I had a leaking problem. The contractor showed up when they were supposed to. I had leak in my ceiling. The tech said that the main sewer line was stopped up coming through the toilet, and it caused a overflow in the drywall on the second floor. All their services are excellent. I would recommend it to anybody. American Home Shield is the best home warranty company out there right now.

I submitted a washing machine claim to American Home Shield. I did it online, and the online process and the website were simple. The contractors from Appliance Home Solutions were out the next day. They did a great job. They fixed it that day and had the part on their truck, and I was very happy with it. Since the repair, the washing machine works perfectly.

I had a plumbing issue and KNS Plumbing Services, AHS' contractor, came out. Their plumber did exactly what he needed to do. He was a very professional guy and was in and out. We've had to use our warranty with AHS on two different occasions, once for the air conditioning and another time for the plumbing and both times it was a good job done by the people who came.

The fridge was leaking water everywhere, and it was just running down and going exactly where the pot filler is on the wall, dripping down, and damages the basement ceiling. The contractor that AHS sent was good, nice guy too, and willing to help. We assumed it was the pot filler and we actually found out that it was not plumbing. It was an appliance. The contractor didn't do anything ‘cause it wasn’t plumbing so I had to remake a claim against the appliance. I just need some follow on if the damage that the water caused on the drywall and the ceiling stuff is covered under insurance as well, all in one claim. He couldn’t answer that, and I didn't know who I need to talk to to get that figured out.

There was an issue with the drain pipe from the house to the outside sewer. When I spoke to somebody from AHS, I had problem understanding the policy because the person had an accent. I wanted to know what was covered but once I read it, I was fine. The plumber had to come out two different times because he didn’t know the problem at first, but he was able to fix it. He did an excellent job. I would recommend AHS. In fact, this house has had a lot of problems, which they repaired.

I called American Home Shield then a contractor came to check our air conditioner. It was blowing but it wasn’t blowing a lot of cool air. The contractor told my husband what the diagnosis was and they were very nice, pleasant and professional. They took care of the problem that same day. We were very pleased.

The guy from R&S Home Maintenance who came out fixed the main problem, the dryer. But while he was here, he said that my door needs a replacement, that thing that holds the door from flopping down. I said okay. And he said, “Well, I was gonna order that part for you. And when it comes in, I’ll just come back.” When I asked if I need to go ahead and say something to AHS, he said “No. You don’t live far from me. So, when the part comes in, I’ll just bring it in and put it on. Don’t worry about it.” We took him at his word. So, I went on and signed up on some paper. I should have known better. I’ve been out of town but I have my cellphone with me the whole time and that was where he was supposed to call me. It has been over a month now and I have heard nothing back from him.

I filed a claim online and American Home Shield sent out Thermotech Heating and Air. They turned on the furnace, and they made sure everything was working appropriately. The tech changed the filter and cleaned the burners. He did a good job. It was very easy and very quick to submit a claim to American Home Shield online. I would recommend them to a friend.

AHS's online claims process is easy. I do everything there. When I had an issue with an appliance, everything went good. Peterson Repairs came out and resolved the issue.

The air conditioner was not working and I called American Home Shield. I went through the automation and it said someone would reach out within 24 or 48 hours. AHS assigned me to Foxcroft who called me a day later. The contractor was great. He was very knowledgeable and I asked him a bunch of questions because I know the basics about air conditioners but not as much as he does. He was fantastic. Since then, everything has been perfect. If I didn’t have the coverage with American Home Shield and I had an issue, I would still get a hold of him and go through him for repair or a replacement.

My most recent claim with American Home Shield was for the freezer part of my refrigerator. It wasn’t draining and it was all ice up on the inside. There was a big chunk of ice on the very bottom of it. I called and they sent a repairman out, and he got all that ice out of there. And he tried to clean up, but there were a bunch of parts that needed to be ordered for it. And evidently, they couldn’t get those parts anymore. Then they called me and told me that American Home Shield would be getting ahold of me.

I filed a claim for the AC when it stopped working. I was really impressed with American Home Shield because when I called and told them my husband had heart concerns, and could they get someone out the same day, the rep called the contractor right away. And then she came back to the phone and said that they would be out that afternoon. It was a great, great experience because I was really stressed out when I called around 7:30 that morning.

When I purchased my first house, the seller offered American Home Shield to me and I've been with them since 1997. My latest claim was for the icemaker of my refrigerator and the tech that AHS sent out was really good. The work was completed in less than an hour. I would recommend AHS. But I don't like that I have to pay before the contractor comes out. There’s that possibility you might change your mind, then you gotta take a couple days. Because at first, once the technician would come out, then you pay, but AHS changed it. You pay beforehand even before you get serviced.

This house was put up 12 years ago, and I bought it eight years ago. I recently had a leaking toilet faucet and I paid $75 through my master charge. American Home Shield sent a plumber from Home Choice Service and when the plumber saw the faucet, he said it's Moen and they have a lifetime guarantee. Home Shield wanted us to get the part and I am supposed to get it, then when I get the part, call them back, and then these plumbers would come and fix it.

My air conditioner wasn't blowing cold air and I called American Home Shield for it. The rep that I spoke with was great. East Texas Comfort Solutions was here right away ‘cause I told them I had an elderly woman living here, and they jumped on it and got it done.

My plumbing claim with American Home Shield was filed online as it was a little faster, and the guy from Your Texas Plumber was great. He explained everything and exactly what I needed to do with the whole process. And, the leak was repaired.

The temperature in the refrigerator was rising and wasn’t keeping the food cold. I called Hotshot Appliance so they could come back out because they had recently fixed it for the same thing but it's working good now. The refrigerator has had the same problem a couple of times with the temperature not holding, and it seems like American Home Shield doesn't necessarily want to replace it, which it may need. They just wanna continue to fix it. AHS should kinda look at the overall history and they need to evaluate and ask why they need to keep sending people to fix it if it's the same thing. The experience hasn't been perfect with AHS but I would still recommend them.

Discount Contractors was assigned to a claim that I made through American Home Shield and they came out in less than 24 hours. Things have been going very well since the repair, and I'm using them for another work now.

A friend of mine who had good service from American Home Shield recommended them and we’ve been with them since about April of this year. I spoke to their rep when I first signed up and it was good. The process with AHS was simple which made it easy for me. When the dryer wasn’t working right, I called AHS and opened up the case on Labor Day. The contractor contacted me the following Tuesday and was out there on the same day.

The AC unit was still running but if I had the thermostat set at 70, the house temperature would climb to 75 before it would start to cool back down again. It couldn't keep up for some reason. I submitted a claim online to American Home Shield and it wasn’t bad. It asked me what it was for, I put in AC, and they said that they assigned a contractor, and they said they would call me. The next day, I called the contractor and they told me when they would be out. It took a couple of days and the first guy that came out didn’t know what he was doing. He was a young kid and I don't know how much experience he had, but he didn't find anything wrong other than the filters.

The main breaker on my panel box was tripping and getting very hot. I submitted a claim on the American Home Shield website and it was pretty easy. Then the tech who came out was very thorough. He knew exactly where to go and he got out of there quickly. So, he was good. And so far, I haven't had any problems since the repair.

The bathtub faucet in my main bathroom was leaking. It was dripping all day. I called in a claim to American Home Shield and the rep whom I spoke with was very pleasant. J & E, AHS' contractor sent a tech who was fantastic. He had to order a part but was back the next day with it. I'm 100% satisfied with how this claim went. Now there's no leak.

The tech from All In One Appliance Repair was fantastic. He called before he came just to get the details of what was going on because there’s not a lot of detail when I submit the computerized version. He pretty much knew what was going on before he even came. So, he came with the prepared part, he was ready to go, and then, he still made sure that he wasn’t missing anything before he left. He did the job, made sure everything was good, and gave me some more information about how to take care of appliances, and he was great.

I've been with American Home Shield for about a year now and I usually call to submit a claim but it's not super great. I have three air conditioning units. And when I filed a claim for AC, it only assigned me to one unit. So I had to call back and talk to a representative to add the other two units. It's so annoying. Other than that, the contractor they sent out, Air Command, was great. Their technician was on time, professional and efficient.

I called American Home Shield to file an AC claim. The AC unit wasn't cooling. It wasn't blowing air inside the room. The technician that came out was on time, very courteous, and very professional. Everything went okay, and the AC is running okay now.

I logged a claim online with American Home Shield. It was for a fridge repair. There was some electronic component that was not working so it had to be replaced. The online claim process was very easy and the followup from both American Home Shield and the company they provided was good. It took five days for a technician to come to my house. American Home Shield could not find another company nor could they get a sooner schedule. And this is not the first time. Anything I have with them, it takes them a good while before somebody gets sent irrespective of how urgent I say something is. But the company that American Home Shield gave the last time around had very good service. I didn't have a problem with the company itself but it took a while for them to get the part.

American Home Shield sent out the contractor within a day after I submitted the claim online. The contractor was on time and they fixed the problem. They were thorough and they explained things to me.

The handle on our pool pump was leaking on the top and then, it was shooting the filter sand out of the jet. I submitted the claim online to American Home Shield on a Thursday and the contractor came out three days later since he was booked until the following Monday. He was very informative and he was a great help. Everything is fine now.

I live in a house in a development where everybody's air conditioners are bad. They're too small of units for our townhouses, they're more for condos, and I've been told this by several air conditioning guys. In the first year I was here, we had an issue and it was 105 degrees. We couldn't even stay here. I called my American Home Shield, and the people that they recommended didn't get here for five days. They were terrible, not polite, and just awful. They came out 2 or 3 times in the past. So in my records, I want them taken off the list and use Air Pro Services instead. Air Pro Services is amazing, family-oriented, and they know our name when they called to tell me what time their guy's coming.

The most recent claim I had with American Home Shield was for a plumber for the toilet. I talked to their rep who was prompt and courteous. The service was also prompt, and the problem was solved. I have another claim and it's for a refrigerator repair. It takes a long time for the part to come in, but I don't think that’s American Home Shield’s problem. This is the third week of waiting for the part and it's supposed to be done tomorrow.

The refrigerator freon was finished. I submitted the claim online to American Home Shield. Within 24 hours, somebody called me. Then the schedule took time because I called Tuesday but Express Appliance Services came on a Friday. Express Appliance was pretty good. The only thing was that they do not give me a call. I call them and it takes half an hour to answer the call. But they're very professional. Overall, I would recommend American Home Shield. They're just great. I'm happy.

We purchased a new home and had it rekeyed. 911 Locksmith Services came out and the contractor was very professional. The job took 10 to 15 minutes and he left us two or three copies of the keys. Overall, the experience with American Home Shield has been very good. We are very satisfied so far.

This company has failed to comply with their contractual obligation to make a repair authorized by their vendor and ordered. It's been almost 3 weeks. On 9/6/19 a service call was made in response to a request for service. The vendor that looked at our HVAC diagnosed the problem as a broken blower motor that was covered under the warranty. The part was supposed to be ordered the same day. I called American Home Shield the same day to confirm this. They quoted me 3-5 days to receive the part. My local rep Rick ** assured me that they would expedite my part because of the extreme heat.

I called on a Saturday because my a/c went out. I had an technician at my house Monday afternoon. It took less than 1 hour to have it fixed. My fan motor had went out. The technician was nice and had a wonderful personality. A repair that would have cost me $1000 only cost me the service call fee of $125.

I am very frustrated with you! I had a contract and was paying $34.99 a month. I just realized yesterday that you have been charging me $49.99 since May 2019!!!! You never let me know about this price change! The last email I have from you is from March! I called yesterday was put on hold for over 20 minutes! I called again, was told she wasn't authorized to do anything about it and promised someone would call me today. Instead of a phone call I received an email confirming cancellation of my policy and me still owing you money! NO! I have spend the past 15 minutes on the line with your representative who hasn't passed me to a manager and keeps insisting about cancellation department! Your service sucks! You cannot be charging my credit card whatever you want! I have had a policy with you for over a year and now you're raising the price for existing customers while new customers still get the same $34.99 price. That is not ok!

End of day it's all about the fine print and expectations. I've had them for several years. Here is what I learned. And will be canceling now.

After a lot of research I paid for American Home Shield's premium package. We purchased a home built in 1996 and they were one of the few companies that would cover us regardless of the previous owners maintenance and negligence of the home. The Premium package was over 600.00 dollars which I did not mind paying as it was going to cover our home should anything break down.

Almost immediately after posting my review, Ms. Darika **, a Social Media Specialist for American Home Shield, reached out to me to get the issue resolved. She was very kind and followed up daily on the resolution timeline. I was reimbursed the full amount I had to pay to get my AC fixed with the other company. I was debating on staying with American Home Shield, but after being handled as a customer should ALWAYS be, with care, concern and urgency, I am happy to say, I will be keeping AHS as my home warranty provider. I am beyond pleased with the outcome and I appreciate all you assisted in this process!

Filed to have my kitchen range fixed in July. After nearly 3 months and over 10+ hours of call-time with AHS it's still not fixed. They have the absolute WORST customer service and show no concern of having it repaired. I don't understand how they remain in business with such poor practices. They should be ashamed of themselves. Don't bother purchasing a plan through them, and should you already have one, you're better off seeking out your own contractor. It may cost you more, but it will save you so much in anguish. If I could have rated them zero stars I would.

The garage door wasn't going up and down at all, and American Home Shield sent out Always Open Garage Door. But now, my wife said that the garage door is being wonky. You press the button and it goes up, and then it stops and it comes back down again. It's really strange, like it has a mind of its own. I don't know what happened. But American Home Shield has been very, very responsive, and very quick to help anytime I call with questions. So it's been a good experience.

Mister Plumber did a great job but I didn't know that a stoppage in my drain in my bathroom wasn't covered by American Home Shield. The plumber had to use a snake and I paid him 250 plus. He wouldn't take a check and I didn't have cash, so I gave him my credit card and it went through. Then when I called AHS to try to get reimbursed the $75 that I paid upfront, they wouldn't reimburse it. My wife and I were pissed. They didn't give me my money back when they should’ve. I've been with AHS for a long time and I have their service contract every year. But a customer like me who has been loyal with AHS can't get a credit. I like to stay with what I have unless it’s terrible service. I can always go to somebody else.

There was a leak in the faucet and I made a claim online for it, and it was easy. The contractor sent by American Home Shield came out the next day and everything was wonderful. They answered all the questions that we had and they took care of it easily.

I had a leak in a condensation pipe for my air conditioner up on the roof of my garage and AHS sent Snappy Plumbing. They said to expect the contractor within short time and the contractor was excellent. Everything has been working perfect. I've recommended AHS to members of my family.

I made a plumbing claim via American Home Shield's phone service. I spoke with a rep, and the service was good. I was impressed with the fact that the company that was selected to do the work was there the next morning and did an excellent job. A very nice young man was here and he replaced the hot water heater.

I had an issue with the light over the shower. It was really not a big issue, but it was just something that was kinda silly because I changed the bulb in it one day, and then the next morning, it just popped off. And it never has done that before. The way it snapped, I thought it was gonna catch fire because of the way it did it and it was right above shower. So, I shut it off and I called American Home Shield, and they sent out Turner Electric & Lighting. The interaction was great. They were very good, on time and very professional. The tech came out and he checked all the wiring and figured out what was going on. The wiring was fine. And it was just because of the incandescent bulb up there over the shower which shouldn’t have been there. The tech said they get too hot.

We weren’t getting hot water in our upstairs shower and I filed a claim online. A technician came out from First American Plumbing and he was great. He took care of everything the same day. I've been with American Home Shield since June but I've also had them before and I liked working with them the versus the other warranties. American Home Shield is the easiest to deal with.

The AC was not cooling at all and wasn't really powering up. We had had the issue for about four days before I filed a claim to Home Shield. I did it online and it was easy to navigate through. One thing that I appreciated was as soon as I filed the service request, I got a response from them that the claim had been received. Then, they told me what company was coming out by text message. R Harris A/C & Heating came out the next day and the tech gave us 30 minutes notice when his arrival was gonna be. Also, he had the part he needed and he did a really professional job. The AC has been nice and cool since the repair.

There have been a couple of times when American Home Shield sent contractors out here that didn’t do the work properly. When I went back and tried to get it done properly, like with my air conditioner, I had to go through a big fiasco. I was unhappy about that. But when my pool pump went out, American Home Shield sent out ABNation and they did a good job. They were professional. I did this claim on the internet and the website was good. I was given a number and was told that the company would call within X number of hours. Since the repair, the pump has been doing well.

JW Ultra was sent out by AHS for our AC and I really liked the tech. He came out once before. I liked his service and personality. I need a local person because I recently inherited some rental houses, so I got his card just in case I needed work.

My claim with AHS has been open for a couple of weeks. I had to reschedule twice just because of work issues, so it took longer for them to get to me than usual. They weren’t able to do the repair. The piece that they need is no longer available. But I just replied to the email this morning, accepting the replacement they suggested. I’ve been communicating with American Home Shield mostly and they've been great. I’ve already suggested them to three friends who’ve looked into it.

A couple of the eyes on the stove top were out. We called American Home Shield and they sent out GE Appliances which was punctual, but both times, the representative showed up unannounced. The first, he called and asked if he could come outside the scheduled appointment time, which worked out well for us but didn’t get a notification of what time it would be. He just showed up at the door. It ended up not being a major issue but it might be for others. But other than that, everything now works.

I have an air conditioning problem going on for two years. Air & Water Solutions recently came and they were great. I didn’t have a problem with them. But the company that came out before them, All Temp Heating & Cooling in North Haven, Connecticut, is a fraudulent company, and they’re scamming American Home Shield and their customers. They would say that they would do stuff but they never did. They would submit claims to American Home Shield, take my deductible, and bill American Home Shield.

My garbage disposal wasn’t working and I needed it replaced. It had a leak. I called American Home Shield and I was able to speak with a representative. Our interaction was fine and I was told someone was gonna call me back within 24 hours. M & E Plumbing Services did and they were great. They came out and found that it was a pipeline, and they tightened and bolted it up. Everything has been operating and functioning fine since then and it has been a fantastic experience.

Our house is set up all weird with all the electrical light switches not working and two or three light switches goes to one light. I had just moved in and American Home Shield said, “We can come out there and look at it.” I can only do one claim and I have to wait a month to submit the other one or to do it again because I couldn’t do two at one time. The contractor of AHS helped me understand how to figure the electrical set up. I just learned how to deal with it now. AHS was informative. They shared a lot of information freely, and I enjoyed that. Some people would hold information, and just kind of give you short answers, but AHS didn’t do that. So, I like that. I've always had American Home Shield, and I would not ever go to anybody else.

The gas got turned off. And so, the gas company came to turn everything back on. The person that came from the gas company indicated that there might be a problem, and that I should get it checked out. I wanted to get a check, just like a regular maintenance check done on my furnace. So, I had that happen and a guy said I needed a whole new furnace. American Home Shield called me back and said whatever reason he put down that I needed the furnace wasn’t covered. So, they said that I should get a second opinion.

I had no cold air blowing out of my upstairs air conditioning unit. It just needed Freon. I submitted a claim online with American Home Shield. Their website was fine and very user-friendly. Since the contractor came out, everything has been working great. All in all, it was a great experience with AHS.

The condenser had gone kaput and it wasn’t turning on at all. When this all happened, it was 102 degrees in the afternoon and in five minutes, I submitted the claim to American Home Shield which was about as long as the time it took me to get on the website and figure out who to call. The claims rep understood what the problem was and said that they would assign someone to it. This was at 10 o'clock at night and at 9 o'clock the next morning, someone called me and scheduled the appointment for the servicemen. The contractor was fine. He had to drive a long way, but that was the nature of his beast anyway. He made a quick diagnosis. He had the part on his vehicle, he put it in and it started running. He was done within 20 minutes. Since the repair, we’re back to normal.

I had an issue with my AC and American Home Shield sent A-US Air Conditioning of Texas out. The tech worked around my schedule, which was really good because I had to reschedule on them, and he ended up coming out on his day off on Sunday. So, they were able to accommodate me. I would definitely use that same tech again if I had an issue with my AC. He fixed the issue and I haven’t had a problem since. My experience was really good.

I've had American Home Shield for three months. When the AC wasn’t coming on, I submitted a claim with AHS online and it was pretty easy. I filed it on the day the AC stopped working and the contractors were out the next morning. The guy called and said that he was on his way. He showed in the time frame he said he would be here, and he looked everything over, did some work outside, and he was out of here. It was pretty quick. The AC has been working fine since the repair.

My claim with American Home Shield for an appliance issue went well. I did the claim online and everything went great. The guy from River City Appliance was really friendly and professional.

My air conditioning wasn’t cooling so I filed a claim online and the website was easy to navigate. My husband said that the guy who came out was very professional. A switch or some part on the unit itself needed to be replaced. Now, everything's going great. We've been a customer of American Home Shield for almost 3 years now and they are always there when I need them.

In all the years, since 2007, that we've had American Home Shield, the contractors came within the time they said they would come. In the beginning, I think it was always later, like at that end of that time, but now, it's more like they come early. They say the time they're gonna be here and it's always within that time. I would recommend them.

One day, the AC started giving me hot air and we’re in Arizona, so that was a problem. I requested AHS for a service and the techs came right away. I loved that. They came very promptly and it took them a half hour to be up there. There were some wires that had burnt and they fixed that. I was very happy with their service and since the repair, the AC had been doing great. After that, I sold the house and soon, I will get another one, then I’ll get the service again. I also tell everybody about AHS and that they should get the warranty because it worked really well for me. Whenever I had issues, I'd call the insurance and right away, they’d connect me to the right outfit that would come and help me.

America's Swimming Pool Company came out and they did great. They got the spa going right away. They were also very pleasant. I've been with American Home Shield for 10 years and it works pretty smooth.

I live in Kansas and it is mid September, still 90+ degrees outside. I came home from a trip with my wife and kids to discover our air conditioner had a malfunction. I made a claim with AHS (Friday), paid the $100 fee and a contractor was assigned and came to the house on late Monday. The house was around 89 degrees by then. The contractor came to the house, told me the condenser was bad and left. I heard from AHS on Wednesday saying the replacement had been approved. The contractor arrived around 4 pm on Saturday to replace the part.

Before I purchased my house I had a home inspection. The unit was working fine. However, when I I’m moved in the ac unit was frozen. I filed my claim that Sunday & was asked to pay an $80 service fee. On their website they say they contract w/ local providers & that’s not the case. It’s now a week later & I still have no air. I spoke w/ a supervisor named Martha who said she would personally handle my claim. I requested that she contact one of the five providers I found on Google. Instead, she went back to the original company. I was never able to speak w/ her to follow up. Please think twice before you choose this company. I’m currently looking for another provider since I’m within my thirty days.

I did the claim for our microwave online and American Home Shield answered quickly. The only thing that was questionable was when they asked for a deposit at the very beginning. They asked for my credit card and I was like, “What do you need that for?” And they didn’t tell me how much. J L Sevices called me that same day and they came out, and the contractor was awesome. I'm very satisfied and I’m gonna renew the policy.

We went through a claim with American Home Shield for an appliance issue. We did everything online. The online submission was fairly easy. Fleming Appliance Repair came out, and they were fine. Initially, when they first came out, I feel like it was kinda rushed. But then, when they came out the second time to resolve the issue, they were very empathetic. I asked for a different technician, and they resolved it like they totally understood. They went well above and beyond to get it right since it wasn't done right the first time.

Our recent experience with American Home Shield was fairly good. Our air conditioning needed work and so my husband spoke with a representative, who was knowledgeable and helpful. The contractor that was sent was very good and fixed our AC very quickly. I wish they had come sooner though. It took a little longer than 48 hours, but we live in Florida and that’s a long time to be without AC. Still, the air conditioning is working fine so the repair was successful.

American Home Shield sent out Paul's Appliance for the freezer and they were fine. But waiting on parts was the longest. They were quick and efficient when they had the part though. I submit the claim with American Home Shield online since calling them is a nightmare. We can be up to an hour waiting, so I never call.

I’ve been with American Home Shield for a number of years and how I submit a claim depends on my needs. I would go online, but sometimes I need to schedule for them to call a different number, like a renter. So, if I need special assistance, then I would call in. The contractor for the plumbing was on time, very respectful and cleaned up after himself. He did a good job. But there have been several times that either the vendor that they’re using is not a very good vendor, or they would say they don’t cover something that I thought was covered. When it works, it works well, but when it doesn’t, it’s disturbing and frustrating.

My hot water heater and the heat pump both went out at the same time. My renter said he smelled something was burning. And then, he shut the water heater off. And then at the same time, the heat pump quit cooling, or it wasn’t cooling very good. And then he said the next day, it completely quit working, which was really weird they both happened at once.

The air conditioner stopped working and we made a claim for that through American Home Shield. My wife called them directly. The technician communicated pretty slowly. It took a couple of weeks to get fixed because parts were on approval. He didn’t communicate what was going on with us, so I ended up finding a back way to navigate the whole American Home Shield process to get the answers I wanted. I made calls because I was trying to find out what was going with it, and I couldn’t get ahold of anybody that knew. They would just put me on hold, and I figured out they were calling another number. And so, somebody gave me that number one day, and I started calling that number. But other than that, everything was great. I would recommend American Home shield.

The washing machine was having a problem. The transmission went out on it and I did the claim over the phone with an American Home Shield agent. The contractor himself did a really good job. It was just very time consuming because the first time he came out, he had to order a part. Then when the parts arrive a week later, he came out to install them, and it broke by the next morning. It was the first time we used it again.

We had a claim for the pool for heat to be taken off the spa. We called American Home Shield and we got told the day and time when the contractor would come, which was a day or so. Silver Valley Pool and Spa is very nice and has honest people. The experience has been very good and I'm very happy with American Home Shield.

I have AHS in a rental property and it took them almost a week to resolve the issue on the stove. So, I had to tell my tenants that they couldn’t cook for a week from the gas stove because there was an issue with it. But they understood that it was through American Home Shield and they made it work. When you’re paying rent and you can’t cook in your house, a week is a long time and I was getting nervous that they were gonna start giving me some food bills.

I called American Home Shield to submit a claim for the AC and the interaction was good. The contractor came out and we got it fixed. I’m satisfied with AHS.

Knock Out Pools came out for our spa after we filed a claim with American Home Shield. They did well. They responded very timely and were on time. When they're scheduled a time, they were right on time, and he took care of the problem that day. I did the claim online. I like it. It's usually pretty quick to submit the claim, and you don't have to spend much time online doing it, whereas if I call, I have to wait before I reached someone. And it seems like they ask more question when they do online. I would recommend them.

I liked the contractor from GE Appliances who came out for my refrigerator that was not getting cold. I submitted the claim with American Home Shield online. It was easy to go online and to enter all that information. And then, they called me back the same day and set up the appointment, so it was fine. The contractor came out and figured out what the issue was and corrected it. He did all that inside that one trip. He had to change out the coil and a couple of filters and something else, and he went over everything that was the matter with it. Since the repair, the fridge has been working fine.

In the beginning of this year, I called American Home Shield to file a claim and they were probably too busy and forgot to send someone. Also, before sending someone, AHS would charge $75 and then the contractor would come here. In April, the contractor came and looked but didn’t do anything. We already paid the money. They said that it was a lifetime warranty and they should not have to do anything. They should at least call and order parts that they were changing. So, he left and I called the company. They sent us some other people and the same thing happened. So, the third time, I said that it wasn’t right. I told them that it has been a headache. I kept calling for two months and complained that they come and fix it.

I called AHS about our refrigerator and the first contractor came and looked at it but didn't come back. And then the last contractor from Lacrosse Home Services called and said what the time frame was, and he came out. He was nice and very professional. I actually liked it because he said he could fix it. And it was an older refrigerator made in the 60's. I like them, and personally, if I had to use them again, I would. I like them better than ABC Service. ABC was working on the refrigerator that was still covered by them when I purchased it. They couldn’t even fix the ice maker.

For several years now, I've had coverage with American Home Shield. I called them when the pool motor burned out and got a rep who was good. The same can be said about the technician who came. For this particular claim, things went well and American Home Shield did a pretty good job. But I had two other claims that I wasn’t really happy with. One was for my dishwasher and I had to pay three different times before the technicians got it right. The dishwasher seems to be working well now. I also had a Jacuzzi problem. Technicians came out but they couldn't fix it. I had to hire an electrician to fix that. Those two claims weren't good experiences.

I recently had a plumbing claim with American Home Shield. The coils were out. It wouldn't heat the hot water tank. The AHS reps were very professional. They did an excellent job. Hoosier Plumbing did fine, too. They were good. I've been with American Home Shield for 14 years. I don't like changes, and I'm happy where I'm at. The only trouble is the price keeps going up, and one of these days, maybe it'll come back down.

I was excited to switch over to this company because of all of the amazing reviews they had. However I have been so dishearten and disappointed at each step. We had a plumbing issue occur in our house, and prior to contacting American Home Shield, I contacted a local plumber. He came to our house and diagnosed the problem for us. After having that diagnosis, I contacted American Home Shield, where I spoke to two different customer service agents. Both verified for me that the work I needed done was in fact covered under my contract. Based on that, I paid their service fee, and scheduled to have a plumber come out through them. Their plumber came out, confirmed the diagnosis of the previous plumber I had come out.

Our A/C system needed to be replaced while having a home warranty with American Home Shield. When American Home Shield would send out repairmen they would only get authorization to add Freon to the A/C unit. The repairman sent out stated that the system did need replacement but American Home Shield would not authorize it. This happened during the summer of 2009 and the summer of 2010. The fall of 2010 our policy expired and American Home Shield would not renew our policy. A year later we had to pay for the full replacement of our A/C system.

Updated on 11/06/2019: You will pay over $800 a year. $75 dollar service fee each time you need help. We are over 10 appointments on HVAC now. They will make it work for at least 30 days, and charge you another service fee after the 30 days. Between hours lost at work (4 hour windows), annual fees, service fees, and what AHS has paid out, we have paid for more than 2 brand new systems. After years and years with them, I did get a new $100 dollar garbage disposal that has lasted (we never use it).

We’ve been with American Home Shield since August 27th when we got it with the home. We had a list to choose from and I asked someone her preference and which she had the most experience with, and AHS was the answer. So, we went with them. Everything was good with the contractor for the lock re-key. The guy showed up on time, did a good job, and was in and out quickly.

They claimed 24hr emergency support. They use call centers essentially to screen and deflect people with legitimately covered problems. We have had no support whatsoever, just the runaround after runaround for hours after calling in for assistance when their contractor flooded our basement... and the original leak still wasn't resolved. We are filing a formal complaint with the department of Insurance and seeking legal action for damages because that is the only way we can think of to get an actual straight answer out of this company. To say I am disappointed would be an insult to the word disappointed.

The vent above my range was malfunctioning. I submitted a claim to American Home Shield online and their website was easy to navigate. I remember it saying I’d hear from a contractor within 24 hours. The contractor came out to take a look at the issue, if not 24 hours, at least the next business day. However, when he came out, I couldn't find the key. It was on the other half of my house, so he left. When I found it, he came right back. He took a look at the vent and there was a leak, a roofing problem that needs to get taken care of as well. So, the vent was not fixed entirely yet because I need to fix this leak problem and that is not included in my warranty. I've had American Home Shield when I bought this house a year ago. The seller had paid for it as a part of the sale for the first year. However, I’m trying to decide right now whether or not to continue to use it, but I am leaning towards not just because of the price.

We used AHS a long time ago. And when we bought a different house, a home warranty came free but it was one of their competitors. We like American Home Shield a lot better so we switched back and we've had them here for less than six months. I called in an AC claim and their rep had somebody out here quick. Precision Heat and Air came out. They were very professional and they were able to resolve the issue.

Everything went well with American Home Shield. I've been with them for two years or more. I called a representative over the phone when my air wasn't cooling and they were great. The technician was nice too. It took him about 45 minutes to get everything back up and running. I'm just wondering that when it stopped cooling and I have to have Freon put in there, they say they don't cover it. Other than that, I'd recommend American Home Shield.

American Home Shield came with the house when we moved in July of last year. We just went ahead and renew it when the year was up. We had a plumbing issue and for this particular one, I submitted a claim through chat. I had difficulty finding how to get to that so I had to look into it. My interaction with the contractor was great, as always. They were professional, timely and prompt, and they had the problem solved in no time at all.

The contractor came out for the first time, determined what the part was for the refrigerator and then, they came back and brought the new part out but that didn't fix it. The next time they came out, they had the right part and that seemed to be working but then, there was another part that was making intermittent noise. They had to take the thing apart and determined that it was a fan, and then, he ran out of time that day and couldn’t reassemble it. He came back, fixed it and reassembled the interior of the fridge. Since then, it has been working fine but it took almost five weeks to fix. It was not the fault of the contractor. It’s just the whole process was drawn-out. Still, I’m satisfied with my experience with AHS.

I've been with American Home Shield since April and it was recommended to me by my Realtor. She had used them in the past and had customers that have had problems, and they were very happy with them. One time, I called American Home Shield at 10 o'clock at night to file a claim, and there was someone there to take my order. The rep took my complaint and entered it into their database and told me right then and there who would be coming out the very next morning. I was given a phone number so I could call the contractor myself as well, and the AHS rep made sure I was informed every step of the way. She even called me back the next morning and assured me that someone would be coming that day for us.

We’ve been with American Home Shield for 12 years and they ended up fixing at least one thing a year that sort of covers the cost of having the insurance. I normally submit my claims on the phone and the customer service is fine but some people they have in their network are not necessarily good. Magic Appliance, the contractor, had to come back about six times. Three different people came and they had to come each time to see what was wrong. But then, when they came back the next time, they didn't bring the correct part. The machine was too old and they didn't have that part anymore. At the end of the day, the machine was still not fixed. They gave us kind of a workaround.

I called in my claims to American Home Shield and the rep said somebody would call me back that do the work and everything went great. I had a claim for the oven at my son’s place and there was also a guy who came out and checked the air conditioner. The element needed to be cleaned and he did that. The contractors did a good job and since all the repairs, everything seems to be working fine.

The motor on the dryer stopped working and I submitted a claim online to American Home Shield. The contractor was there within a few days and they were great. They had to go back and get approval from AHS. The technician felt that the whole unit was gonna get replaced but they said to just replace the motor. So, they ordered the part and he replaced it. Then with the new motor in there, everything was clanking because all that stuff was just as old as the motor. So, he had to go back again and get that approved through AHS. He came out and replaced those, and it seems to be working fine since.

I just reopened a claim with American Home Shield. I'm having the same issues with the freezer. Last night, I went to get some ice cream out of the freezer. I have four containers of ice cream in there and they were all soft. I don’t buy a lot of meat, but I do have a few things in there. So, I put it on power freeze to see if I could make it colder for the time being. So, it’s better, but I’m sure it’s not working right. So, I called in last night. I’m still within the 60 days but I couldn’t really get anything done last night. So then, I called again this morning and reopened the old claim. Sears was great. But then, after Sears had been here and pretty much handled everything, AHS sent out a different contractor called CD’s. They really didn’t do anything, and they weren’t very helpful. So, I don’t really wanna deal with them with this reopening of the claim. I’d rather go with Sears again.

Our washing machine was leaking water when we used it and we thought it was coming out from the bottom, so we had a lot of water. I submitted a claim online to had American Home Shield and the contractor was very good. He kept me updated and he was on time. He was professional, he did his job, and he asked us questions about what was going on. He was in and out in 30 minutes. He fixed it within the same day. I’ve had AHS for a long time and I would recommend them.

The freezer was not freezing solidly so the ice cream was always mushy, and then the ice maker stopped making ice. I submitted the claim online and the website left a little to be desired, but for a simple repair that you can describe easily, it’s fine. When the contractor came out, they finally authorized a repair to have the compressor replaced. We've emptied the freezer in the fridge completely and they noticed that the light inside the freezer has exploded and melted a bunch of stuff. The diagnostic was there was a short somewhere and we would never find the short anywhere with all this going on so they just said that they were gonna replace it or give us a cash buyout. We got a new refrigerator, and we upgraded it and took it. It was a process, but ultimately, the ending was happy.

I filed a claim to AHS for my AC and the first guy that AHS sent out was very rude, aggressive, abrasive and tried to intimidate me. I had to ask him to leave. AHS understood and said that they would send another company out. They happened to have a guy right in the area, and it was the same day. Two guys showed up. They were perfect and did everything right. They were in and out and got it fixed. It was just a little part that probably didn’t even need the $100 deductible. But they were so good, it was night and day. However, the AHS rep said there wouldn’t be another $100 fee, but for some reason, I got something in the mail the other day that said I owed $100, and I paid the $100 the first time.

The tumbler of my washing machine wasn’t working and it wouldn’t spin. I filed a claim for it online and the process was easy. The contractor that came out to service did a great job, but they had to get parts and approval from American Home Shield so the repair took about a week. Now, the washer is great.

I did a load and the washer didn’t drain, didn’t go into the spin, rinse or spin cycle. So, it stopped and it was full of water. I went to American Home Shield's website and filed a claim. The process was super easy and user-friendly considering we’ve had a couple of claims. The interaction with the their contractor, Frontier Appliance Repair, was really good and the guy that came out was excellent. The washer has been good since then. I’ve only done a few loads of washes, but it has all worked out. I was able to get laundry done quickly. It didn’t build up as much because everything was figured out and addressed within 48 hours.

City Plumbing came out for my plumbing issue and it went really well. I would certainly work with them again if anything happens. They were almost gonna need to have to replace my garbage disposal, but the gentleman went in and was able to fix it. I called the claim in at American Home Shield and it was fine.

American Home Shield has been very quick and very receptive to our need. So, we’ve been very pleased. Jerry’s Mechanical came out for the air conditioning for the unit outside because it’s been making ridiculously horrible noises. They said that the motor was warbling in there so it needs replacement, but that American Home Shield tends to not replace until the things totally burn out. They kinda put you off until that time. They were gonna put in the claim to American Home Shield, and I never heard back. So, we need to get on that today.

I had a toilet that was running constantly, so I had to turn the water off early. It maybe something with a valve. I went online and put in a claim, and American Home Shield sent someone to replace the part. The contractor did it the same day and it was very efficient. I was very pleased with the service. I've had American Home Shield for 2 years now and I’ve been very pleased in general with them. The online claim submission process is easy. The warranty renewal process is easy as well. It’s done automatically and they usually send me an email saying, “We’ve renewed your policy.”

The guy from Baskett’s Repair came in, checked our fridge and dishwasher, and he told us that there’d be too much to repair, so he said that we’d have to get new ones. He was great. He explained everything well, and showed me where the problems were. He told us that we could do it through American Home Shield. I called, and we went to Lowe’s instead and bought something. And so, we switched in the receipt after we bought the items. They're supposed to do a reimbursement for us. We haven't got the check in the mail yet, so we’re just waiting for that. They said it will be 10 to 21 days. I’d definitely recommend others to get American Home Shield.

The pipes were shaking when a toilet flushed, and the contractor, Patriot Mechanical Contracting, replaced the gadget inside of the toilet and it stopped shaking. I submitted the claim online to American Home Shield but I wound up calling because I wanted to see what was covered under my plan. It would be nice and helpful if when I submit a work order or a request, that it kinda identifies or matches up with the service provided to me. I would highly recommend AHS.

I filed a claim to American Home Shield for a garbage disposal. I did it online which I prefer than calling and it went well. The process was easy, you just have to select what you needed. It was a Sunday when I filed the claim and their contractor came out Tuesday only because I couldn’t go back home and they didn’t have an appointment Monday. It was just a garbage disposal, so I wasn’t freaked out about the scheduled service. The gentleman who came out was very kind, respectful and polite, and I was very comfortable with him. He answered all of my questions, he came in and quietly did his job. He told me, “Yup, we’re gonna have to replace it.” He went and got the other garbage disposal, came in, got down under the sink and replaced it. The new garbage disposal works fine. Everything went well.

A friend of mine found American Home Shield and I’ve been with them since June. It was kinda hard to get and to talk to a person when I submitted the claim because of the voicemail system that they have set up. They want you to do it over that system which is a norm these days. Me being older, I prefer to talk to a person to tell them what I want so that I know it will be done that way but AHS was very helpful. I had to call back and add something to my order because the plumbing company said I needed to put three different things on my order or else they may charge me more. They added it so, it was alright.

I called American Home Shield for two issues we've had recently. One was a thermostat and the other was a drain-clearing issue which they have solved. But the contractors have had to come out two times on the thermostat. I've contacted them five or six days ago and they were in communications with the manufacturer of the furnace to figure out what kind of thermostat they were gonna put back in. In the ensuing six days, they've not communicated with me and as of the moment, the issue have not been solved.

My air conditioner stopped working in the house and when I went online to submit a claim to American Home Shield, it was really easy. All it said was either click service or details about the account. It was very user-friendly. The contractor called me in a matter of hours after I filed the claim, and they set it up for the same day, so it was very fast. Both the interaction with the contractor and the service was excellent. Since then, the air conditioner has been operating beautifully. The home is very cool and we haven't had any problems. The experience with AHS was great and they took care of the problem. I told some of my neighbors that they might wanna look into getting it.

American Home Shield was who I had when I bought the house and I stuck with them. I’ve been with them for about two years and I typically like to talk to somebody when making claims and the service has been good from the rep. I've never had any bad experience but just to have a technician come look at something, you're paying whether or not they had to fix it or not. I wish it was a little bit more different such that if it turns out you don't need the service, they would charge me whatever it cost to get the person to come out. I've called once or twice and it was something as simple flipping a breaker. So, I was charged whether it was broken or not. Still, the guy who came out from Fidelity Appliances Services was super professional, told me what was wrong and he was right on as far as how long it would take. He got everything done.

American Home Shield has been great, but multiple people communicating take time. For the most part, the reps are knowledgeable. But sometimes, I’ve had claims escalated because there's a communication barrier. The contractors have been great as well, though I’ve had a contractor or two that either didn’t show up or didn't diagnose the problem correctly.

I was happy with the service I received from American Home Shield and the representative was very helpful. The contractor came out in two days, but that was due to the holidays. The communication was great and I was pleased with everything. I had to have some work done, but everything on the part of the plumbing is fine. I would recommend.

American Home Shield has honor their commitment to reimburse $600 toward my purchase of a new washer. Their follow up customer service was better experience.

American Home Shield sent Myers Comfort Specialists of Montgomery who was great. They had to replace the air handler ‘cause the evaporator was leaking, and they had come out prior to replace Freon, which was when the tech found out it was leaking. When they came out the next time, they had to release all of the Freon. Once they fixed the problem, they went ahead and added 10 pounds. They did a good job on it.

We had a backed-up sink upstairs and we used the toll-free number to call American Home Shield to submit the claim. We got a message telling us when to expect the contractor. He was good and we had an excellent interaction. He explained exactly what he was gonna need to do, what was covered by American Home Shield, and what potentially he might have to do that wouldn’t be covered. He asked us what we wanted him to do to proceed and then, he was done within about an hour. He was clean when he came in and he cleaned up after himself when he was done working so, I got no complaints at all. The problem hasn’t come back since and he told us what to do to make sure that it continues to keep that pipe clean.

Very bad service. They went to repair the a/c I am not left and left me Friday, Saturday, Sunday without air conditioning. They do not send me another company, or try to fix the problem. Spend 2 hr in the phone.

AHS - American Home Shield first sent us their subcontractor upon opening a service request. After making several calls and leaving 3 voice messages they finally called back after 3 days and said they do not service refrigerators. Then we called back and the sent another company. Same thing after repeated calls and leaving voice messages they gave an appointment. Tech showed up and said he cannot do anything and AHS will not cover anything because it is old Fridge and to call LG directly to see if they can help. Called LG support and they said Fridge is covered and they will send certified tech and he will replace the compressor free. They will charge 125 service fee and 250 labor.

My air conditioner quit on me and I called in to file a claim with American Home Shield. The contractor called me back on Sunday and said there would be an additional if they came out on a weekday or on whatever day, which was Monday. I told them to come on Tuesday so they did and they found that it was a resistor or something in the air conditioner that was not functioning. I watched them as they replaced that and they were efficient. The unit started up again and it’s been running fine since. American Home Shield has been good for me so far.

American Home Shield sent Clovis Heating & Cooling for our AC unit. The claim went really well. They were very responsive and very quick. I used the online portal to file the claim. It had very straightforward, easy to follow the instructions. Everything was very easy. They gave me the phone number to the contractor, so I was able to call and follow up if they didn't call me first. So it's nice.

Making an online claim at American Home Shield was simple. First Choice Appliance Repair serviced the broiler that wasn't heating, and the contractor was friendly. We had to have a re-call because of the same problem caused by a different issue that wasn't initially able to be tested. The same guy came out, fixed it and he was fine.

We had a pipe that got plugged, which was a very simple, small thing that needed to get fixed. The contractor had come before and they were nice, courteous and did their stuff. I could’ve fixed it myself if I realized, but they took care of it quickly and left. I called American Home Shield to submit the claim and the only difficulty with the process are the companies that are picked. Sometimes, they're not very high-rated. As soon as you go and read about them online, they'll only be low ratings and I find that often, the first one is like that. Then I have to say that I don’t like them, that I’ve already talked to those guys before and to give me another one. I kind of grumble a little bit, and AHS would find me another one. I don’t like that the options that are provided initially aren’t good ones.

I did personal research and looked at all the companies, as well as some of the comments people had made on it, and American Home Shield were the best one to get. When the bottom of the tank that is a little over two years old rusted out, I submitted the claim for it online and then I got text messages after that. Advanced Home Services did a good job. The guy came out, inspected it, and then he said the crew would be there the next day. He gave me their names and told me the approximate time they would be there. This was the second claim I put in, and it was very efficient. My hot water talk was supposed to have been one of the best tanks I could’ve gotten, according to my plumber. So, that was quick.

I filed a claim over the phone for the air conditioner that died and American Home Shield approved and got me a new air conditioner in two to three weeks. But I had to keep calling them myself. I kept getting misinformation from multiple people before we could get a straight answer. It was absolutely horrible. They were unable to rectify the problem. They didn't get back to me and there was no follow-up either. The only people who were remotely helpful were the supervisors I was able to get to. I kept getting in touch with people, in the Philippines and in foreign countries, who didn't speak English very well or weren't able to communicate the problem. It was a nightmare.

American Home Shield has never given us any problems. As long as you give the premium and you're genuine about your stuff, they're fine. I really like them. I've had other people telling me to go with other companies, but I've introduced a lot of people to American Home Shield. I even put my mother-in-law on it, and she's in The Valley. Electrical Tech recently came out for the attic fan, which was tripping and wasn't working. I put in the claim and paid the service fee online, and everything was automatically done. My husband dealt with the techs and he told me that they were really good. They were very professional and their timing was perfect. When they said they were coming, they came.

American Home Shield scheduled me quickly when I filed a claim for the dryer, and then they confirmed that I had an appointment with Atlas Residential Services. The technician talked to me clearly about what was needed. They had to order a part, and there was a delay on that part coming in because it's an older dryer. So it went from Thursday of last week, and the part is in to be replaced on Friday. But it was a good experience. I would recommend American Home Shield.

My water heater failed and was leaking water through my wall. I filed a claim to American Home Shield and I did it online. They sent a contractor out in two days and they took care of everything that same day. They did it while I was not home, which made it easier. However, I did have an issue after they fixed it. Since I wasn’t there, I asked the contractor to leave an invoice for me to pay it and that I would do a credit card, initially. We played phone tag for two weeks. I tried to call the contractor over and over and their rep said he’d call me back but he never did. And just last week, I got a text and he said that he felt as if I was trying to get out of payment. He was disrespectful about it and I didn’t appreciate that because I’ve tried to reach him.

The AC wasn’t cooling well enough. I filed a claim with American Home Shield over the phone and the contractor showed up the next day. The AC was low on Freon and they fixed it.

I called and spoke with a rep when I submitted a claim for a jacuzzi bathtub issue to American Home Shield. They sent K & S Plumbing Services and everything went great. However, the night that I called to report my plumbing claim, I reported something else. to AHS. They did two different claims and I have not heard back from the company that was supposed to do the second claim.

We had a problem with the air conditioner and I submitted the claim online. American Home Shield then called us to let us know somebody was gonna be contacting us. Only thing that I didn't like about the situation is that this is such a big company. If they would go in and select people that's available 24 hours, and when you send in a house that's 90 degrees like outside for a whole weekend to get somebody to come here, and you pay that much for them to have service for you at all times, it kinda puts us in a bind when you got kids in the house. So I would rather for them to select companies that are 24 hours available versus one that I have to wait two days. Because we discovered the problem on a Friday night, and we had to go through Saturday and Sunday with no air. The company that they selected wasn't available on the weekends.

I've had American Home Shield on and off for the last 15 years. When our AC was not releasing any cold air, I went online and submitted a claim. The contractor was very nice. He took a look at the machine and something went out in it, and he replaced it. He had the part on hand. The AC has been doing great since then.

I’ve been with American Home Shield for a year now and the process for submitting the claim was fine but I had to pay to get back the same faucet that I had. If you buy something suitable in your home for your convenience, and something is wrong with it, they would give us something cheaper than what they were replacing and you have to pay the difference. That's not right. They should replace the same thing they are removing.