American Home Shield Reviews

One of my two AC units was shutting down and it needed to be repaired. When the guy came out to my house, he listened to me as to what sounds the air conditioner was making, what was happening and he troubleshooted from there. He had tools on hand and he found out what the problem was, which was a leak in the upstairs unit that some big part needed to be replaced. All in all, I really enjoyed this experience. It was awesome and if anything else happens to my AC unit, I would hope that someone from this company gets called. That’s how professional the guy was.

We had something with our downstairs AC unit and had that serviced by A-US Air on a Monday. Friday of the same week, we noticed a leak subsequent to where they were up in our attic fixing the AC, then like secondary, developed a leak which was dripping down from our upstairs unit. It had made a bubble in our ceiling and we had to put a bucket to catch the water under, on our hardwood, so it wouldn't damage the floor. I called Friday to get AHS to find somebody to come and service the system. We were trying to get it upgraded to an emergency appointment because of the fact that we were having secondary damage and American Home Shield was very clear about the fact that they didn't cover.

I called in a claim for a blower. I spoke to a Home Shield representative and it was okay. It’s usually a issue about what I’m asking them to come and look at. You know something’s not working, but you don’t know the details so they could be a lot more specific about those. Whereas if I knew the details, I wouldn’t need a repair.

When my dryer was not heating up, I called Home Shield for service and the rep took forever on hold with me because he kept saying the plan is under Jack and I kept telling him it's under my name. This should've been changed a while back. The warranty was originally under a man named Jack but he's been deceased for two years now and American Home Shield changed the ownership at the beginning, but then I saw my newsletter come in from the internet and it said Jack too.

I've been with AHS for about 26 years. My recent claim with them went fine.

The guy from RG Plumbing and Rooter, Bobby, was great. He was very polite, kind and very helpful. I submitted my claim with American Home Shield by telephone, and their representative was also polite. I called to make another claim two days ago for a garbage disposal, but apparently, I wasn't covered on that. Still, the rep was polite.

Every time that I call Home Shield, I get the service that I need. They've been helpful as far as making sure that the service has been done properly. I put in a service request recently for my air conditioning which is a very old unit. I requested Airboss Mechanical to come and to inspect it versus the other two companies that came prior to them. They came the next day and they were personable, professional and knowledgeable. Everything was perfect and I would highly recommend Home Shield.

I like the security with Home Shield. It’s some kind of an insurance security and I’ve always had it. I always talk about them. I tell others it’s a peace of mind and that they are pretty good. I’ve heard some stories, a lot of skaz, but everything I’ve had issue with, I paid my money and the contractors would come and fix it and we were okay. The guy from Performance Plumbing who came out for my latest claim was very knowledgeable, friendly, and professional. He knew what he was doing and he was a good guy. But I’ve had some issues with some of the people AHS contracts with. I’ve had some mickey mouse people coming in my house. I’m one who wanna save money and I’m sure AHS wanna save money, so they get the people they wanna save money, but sometimes they’re not that good. But as a consumer, I’ve gotten smart and I request Sears or I request certain things if I can and AHS has worked with me pretty good.

I’ve been with American Home Shield them for five years and I like that they come when I need them. I always put the claim online, but then I end up calling. I liked the representatives better when I make a claim and I would rather have the same company because they already know what's going on. I call and request for the same people, and so far, I haven't had a problem. Family Heating & Air was perfect and the young lady I talked to was 24/7. I had a problem with my air conditioner twice and they made me a priority on both times. Everything is fine with the AC and they even gave me a card and said that if anything happens in between me trying to call AHS or them, they will come out.

My wife called American Home Shield to submit a claim and they sent Advanced Heating & Air to take care of the issue. We’ve switched to AHS this past year after being with one of their competitors and we like AHS better. I'm very satisfied with them and they should keep doing what they’re doing.

I put in an online claim for a leaking pipe in the shower. I've used the AHS website a couple of times already to submit other claims. The website was great and it answered everything I needed it for. H&K Plumbing could be found there and then they gave a number. So I called them and scheduled an appointment. Once I did that, I got a text message that said the our appointment had been scheduled. I also got a text or an email on every single thing that took place throughout the whole time till it got fixed. My tenant was the one who was there when they came out and they said that there's no more leak and everything is working fine. I've been using American Home Shield for many years and it has always been a pleasurable experience working with them. They've been great.

I filed a claim with American Home Shield for my central heating and air. I spoke with a representative and they didn’t understand what I was saying or calling about. When I called back to get everything sorted out, it was a little frustrating but finally got it taken care of. The contractor sent did a great job. He had to get a part. He came back the next day, got everything fixed and sorted out. AHS gave me a pretty good experience other than the language barrier a little bit. I would definitely recommend them. I’ve actually recommended them to family members and friends already.

Having American Home Shield has helped me a lot because it gave me peace of mind. I didn't have to worry about trying to find the right contractor or worrying that they would do a good job because the warranty took care of all of that for me. I had a tune-up for the furnace for fall weather 'cause the winter is coming. It was something that American Home Shield had advertised to have someone come out and do. So, I called them to have them do that, and they said that there were a number of issues with the furnace. So, based on their diagnosis, I submitted a claim. Their website was user-friendly. And the contractor, Majestic Custom Heating and Air Conditioning, was great and seemed very professional.

American Home Shield's claims process was easy. They kept it simple and it was a phone call to get an appointment set up, and then their reps followed up with me. The contractor that came out was wonderful. He showed us that it was an easy fix and he was incredibly present and very efficient. Everything seems to be fine.

We got a home warranty when we bought a house two houses ago. Everything was older in that house and so, we just kept the warranty. Then, when we made it to this house, we stayed with American Home Shield because we were happy with them. Submitting a claim is just making a phone call and it’s very easy. I did that once when we had a plumbing issue and it got taken care of. In our most recent claim, the contractor came out and it was all good. The oven is working.

The dryer would not heat and dry the clothes. And the icemaker of the refrigerator was not working. I called American Shield and my interaction with the rep I spoke with was good. She told me to expect the contractor within three to five days and Appliance Connection made an appointment between that period, but the tech didn't come out within that time. It was about eight days out when he actually came. But I liked him a whole lot at first. When the gentleman came for the dryer, he fixed it but told us that it still needed another part and they had to order it.

My dryer wouldn't shut off. Once you turned it on, it stayed on. It just kept drying. I submitted a claim to American Home Shield through the internet and it was easy. I was informed when the contractor, All Brands Appliance Repair, would call me. Then the contractor came out really fast and got it fixed. They did a great job. It was the second time they did work for me. The repair helped. I could use my dryer again.

We had an issue with our oven one time and submitted a claim online to American Home Shield. Their website was great and they sent us an update afterward. Everything worked out great. We submitted the claim on a Friday and there was nobody available for the weekend. So it was the following Monday that Mr. Appliance came out. The contractor was very professional and everything has been working great since.

The washing machine was having an issue going from wash to rinse, and then from rinse to spin. The contractor was good. It only took them a moment to figure out what the problem was. It was a timer for our washing machine. The fellow came out quickly and he did really well. I talked to a lady at American Home Shield and I was on hold for about 20 or 30 minutes waiting for her. But that was okay. I know it’s a busy company. She gave me the information, and she supposedly sent me an email, but I just got off work. I need to go home and look it up and see what’s available for us. But it makes me sad. I’d really like to find a timer for it. It's a 16-year old washer and dryer, but it’s in beautiful shape. It just has bad timing and it's not switching. But it’s still working. If we could get a part, we would’ve had it within two business days. So, that would’ve been great. So far, I’m very satisfied with American Home Shield. Everybody has gotten back to me fine.

Austin Heating and Air Inc. came out for our AC unit, and they were great. The issue has been resolved, and I couldn’t be happier. American Home Shield has been awesome.

There was a time when the water from my dishwasher was coming up my sink where the garbage disposal was at. I called American Home Shield and the rep whom I spoke with told me who would be calling me. She told me if they didn't call me within 24 hours to call her back and let her know. Amtech Services called promptly and told me the exact day when they would come to fix my garbage disposal. The contractor had an emergency on that Friday and they came out on Thursday instead to fix it. The tech explained to me everything that was going on. He checked the dishwasher and he told me what the problem was. Then he messaged American Home Shield and told them that the problem was the garbage disposal, not the dishwasher. He then told me somebody is going to contact me. AHS contacted me and thereafter, the tech replaced the garbage disposal.

The motor went out on the pump so I went online to submit a claim to AHS . I wasn’t entirely sure what the issue was with the pool, so I picked just what I thought was best of being right. But overall, I thought their online process was user-friendly. Aaron Pools came out when they were supposed to. They were good and friendly, but they didn’t call for a few days. The website said that they were gonna call me the next day, they didn’t call ’til that Monday.

The AC was blowing out warm air. I filed a claim on the Home Shield website which was user-friendly. Service Contractors of Texas had to fix or replace the capacitor on the AC. Easy fix once they got out there. They were professional, clean and they fixed the AC real quick.

I've been with Home Shield for three months and so far, I like it. I asked their help for an appliance issue via their internet page and that went well. The contractor called me, asked when it will be convenient for me and made an appointment. The service guy came on time and solved the problem right ahead.

I had an issue recently with my fan for my AC. I submitted a claim online to AHS and they sent me a text within five minutes with the vendor. Techs from Rose Heating and Air Conditioning came out and they were super good. They ordered a part and called me to schedule an appointment. Since the repair, I've been 100% satisfied with the performance of my AC. Overall, AHS has been good to me. They do an excellent job.

For a couple of years now, I've been with American Home Shield and I’m very pleased with them. So far, they’ve done everything that they said they’re gonna do. And when I call to make a claim, their reps are fine. The only complaint that I have is that there have been a couple of times where I really couldn’t understand what the individual was saying because of their accent. Other than that, I’m very satisfied with American Home Shield. When I had a leak issue, they sent out Mr. Clean Drain. Their service was great. They got right to it and fixed the leak.

Total Air care came out for my AC problem and it went well. The tech was very professional and he was good at giving us the information. Initially, his assessment was it could be one of three things. But he said once he got into it, he’d be able to let us know and he did. He explained it and went through every single detail about what the problem was and he told us what we could do from this point forward to make sure that the situation doesn’t reoccur. This is the second time we've used American Home Shield, and both times we had a positive result.

I went online to submit a claim regarding our heater and it was an easy process. Then, AHS sent out JFrank Heating & Air and the contractor was professional and timely. I have two ACs and I can hear one making a noise. The heater had vibrations, so the contractor replaced the wheel. He first thought it was the motor, but I still hear the noise from the outside. And he was supposed to come back last week, but he didn’t turn up. I didn’t call him for the AC repair yet since the heater went on.

The microwave was broken and I submitted a claim to American Home Shield over the internet. The service provided by the contractors was great. We already have an extra microwave but the repair helped us get rid of one.

I'm a Realtor so I sell warranties. I've had different warranties over the years and air conditioning is always the sore spot in warranty because nobody wants to work with warranty companies. But when I called American Home Shield for my AC claim, it was the best experience I've had with an air conditioning company. The AHS rep was pleasant and polite. But his accent was quite thick and foreign so I asked him to repeat several times. I had a little trouble understanding him.

All Appliance was great, fast and very helpful. They’ve been out two or three different times because our AC wasn't turning on. The first time, they couldn’t reproduce the problem so they were trying to troubleshoot from afar. By the time they came back here, the air conditioner was turning on. So, they did what they thought it could be. So we thought for a little bit that it was fixed, but then it started doing it again. And then the most recent time they came, they said that they think we need to have an electrician come out. ‘Cause they’ve expended their resources, did what they think they could do, so they wanna have it looked at by an electrician. So, I have an electrician coming today for it. But now, I’m not sure if weather is cooled off so much. Because it’s not like we're solely reliant on the air conditioner right now.

Hurliman Heating & AC worked on my heater in our apartment. It is good now. The contractor was really nice. I submitted this claim online by myself. The website was fine. Within days, someone got there right away. I had them come to do a service call, and so I had to pay $75 for that. When they got there, it ended up being more, so I had to pay another $100. I would never do their service check-ups anymore, the $75. I did that for my first check-up with them, and it ended up being a problem. Just call them in for the $100 even if it ends up being $25 more. But I really enjoy having American Home Shield.

We recently bought the house and we were having a huge difference in the temperature on the basement level and the main level. We submitted a claim online through American Home Shield and their website was easy to use. I was contacted within the 48-hour window but we missed each other a few times and missed voicemails, but we got in touch and got an appointment set up by the end of the week. The guy from Cozy Comfort was really nice. He was here on time and he did a full survey of the systems inside and outside. We went over our concerns, and then together, we tracked some of the ducting lines and set up a few potential resolutions to the issue.

I came home one time and there was a lake on my floor and my kitchen was hanging down where I could touch it. SWAT Plumbing came out and it went well. They explained everything to me. The AC unit is up in the attic and the emergency drain is attached to one of the sinks in the upstairs bathroom and that was what the problem was. They mitigated that and took care of everything. Then, the restoration people came and they handled all of the water damage. The guys dried everything out and then the contractor came out and did an estimate on everything.

The power wheel was making a water sound and it just came out of nowhere. We decided to call American Home Shield and when the contractor came, he found the problem. He did a great job. He said that he had seen it before and he showed me the part that was bad. He said he had to order the part through AHS and as soon as they get the part, they would come by and put the part on. He said Monday or Tuesday but then he said that they only come in our area on Tuesdays and Thursdays. I wish they would come by a little bit earlier. The response from AHS was good. It was just the HVAC place which they sent. We sent the claim on the 28th and they didn't come by until the 3rd. I love American Home Shield. They are awesome and I appreciate it. I have recommended them five times and three of them bought into them already.

My dryer wasn't drying. I would have a comforter in there and it was saying that it was done drying because it plays this little chime. But it wasn't done and I'd have to move the comforter around then put it back in. About three minutes later, it would go off again. But the comforter wasn't even warm. American Home Shield gave me Beyer Appliance Service, Inc. as the contractor and their technician didn't actually do anything to the dryer. But he told me to stop using dryer sheets and to put in some dryer balls to move the clothes around. He also said he tested the heat and it was up to 150 and there was no problem with that.

American Home Shield is worth getting, especially if your house is a little bit older. We've had them for a year and we’ve called them for issues we've had on the water heater, the furnace, the refrigerator, and our dishwasher. We had good luck with all of them. Our refrigerator kept going off and we had the repairman come out and check the electrical behind the refrigerator. That was the problem so we called the electrician out and they replaced the electrical box behind it. So far, it’s working.

I called American Home Shield and spoke to a representative about the stoppage. Crown Plumbing was the original contractor that they assigned. I used them in the past and they’re more like salesman or an agent. When the guy called, before he even came out, he told me he had to use hammers. And he told me that it was gonna cost 2 to $300 for him to come out. I told him that I have $75 deductible, and he was kinda rude about it. I remembered a company years ago who did that same thing and I put it on my list that I do not wanna use those people. Lo and behold, I called in, and it was Crown coming. It was on my list from 2015, it says, “Not to use.”

The air conditioner would not cool and a wire outside was burnt. I filed a claim over the phone with AHS through their automated system and the tech from Next Gen Air Conditioning, Heating & Ventilation came out the next day. He took care of everything and was 1,000% better than whoever was sent for my last claim. That other guy said he’d be back within two days but he never showed back up. I also had to pay for everything last time because I didn’t want AHS to send him out there again. But this man that they sent out recently was very nice to my son and I hope they keep him. I've recommended AHS to others, too.

I filed an AC claim with American Home Shield. It was very easy. We moved from a different home warranty to American Home Shield and it was really very simple. You go online and you submit a claim and they get with you right away. You get an email and they give you a phone number for the people who they're contracting through, and it was great. Westside Air Conditioning came out for the AC. Everything went well. I had to have a callback because the AC was still acting up. American Home Shield is now charging me another 100 on top of the 100, but it's for the same issue. They said that I wouldn't get charged again because it was the same thing, but then they charged me again. Other than that, I was happy with everything. I had a friend that was asking me about our home warranty company and I gave her their name.

We left American Home Shield a couple of years ago because I was disappointed with how things had gone, and things had gotten a lot better when I came back. My recent experience has been very positive. We had an issue with a gas furnace. We submitted a claim online and MS Services came out almost the next day. They were quick and they took care of everything. My wife told the tech what was going on, he asked a few questions, and then he opened the furnace and he knew exactly what the problem was. He just put in a new battery and the whole thing was fixed. By the time he took the screws under the back of the furnace, it took him three minutes. My wife was so impressed. It was a simple fix and they showed us what had gone wrong. My wife was really happy with them throughout the process.

As my AC wasn't working, I filed a claim over the phone to AHS and the representative who helped me was great. Third Generation came out for service in less than a day. Their professionalism was outstanding and they explained well what was going on. Now, the AC is working.

American Home Shield have given me excellent service in the past. They are a great company. I gave them 1 stars because of a problem with a policy they have that I was not aware of. I had to have a replacement of a French Door Refrigerator. I made the mistake of accepting the one American Home Shield recommended, without seeing it. It was delivered, I assembled it, immediately realized it was not a good refrigerator. The refrigerator would moved when you open the freezer door. I was unable to get the ice holder container tray to stay in place when you open the freezer door. Was afraid if I forced it, I would break the plastic. Manual did not have instructions on how to install it properly in this model.

I am a documented customer. They were always very slow to respond to service calls, so I ended paying out of pocket. Once my policy expired, they tried to renew without authorization and kept billing me. They started sending threatening collections e-mails. I called them again, got hung-up on. Went on the chat and finally someone cancelled the policy. They still sent me a bill to cancel, even though the policy had expired. DON"T DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT. LEARN FROM MY MISTAKE.

This warranty company is complete scam and rip off. We had a few appliance issues and had to deal with them more than once. They send out incompetent technicians and give you the run around. The only thing they are good at is collecting their $75 service fee. None of our appliances were ever fixed and we have been trying to get them fixed for SEVERAL MONTHS. They do not reply to emails or return phone calls. Honestly the worst company I have dealt with in 20 years and a total scam. AVOID.

The company was able to work this out with me and provide me with a check paying for a portion of the pump that was replaced. I am glad Kim reached out and she was very concerned about my previous feedback. Overall, I am now happy with the experience.

Our AC has been serviced 5 times since May. Today was the 5th and about $400 later. Today the technician from company number 3 said that a coil needs to be replaced and more refrigerant needs to be added. Looking at about $400 more dollars. What really frustrates me is that the original company diagnosed the same issue but the coil wasn’t replaced or fixed. I keep paying for service request fees for these companies to come out every month and do patchwork and right after the 30 day warranty my ac is out again. How can a master technician and multiple services technician not fix this reoccurring problem. I don’t mind the paying part but I do mind paying for the same issue 5 times. At this point AHS should feel ashamed of taking my money for an issue they haven’t corrected. I also emailed and filled out a satisfactory surgery and no response. Poor way to do business.

I just bought the house this last summer so I've just done a little bit moving in and did discover the leak in the pipe during inspection. I've had dealings with American Home Shield before another house, and as a real estate agent, I'm aware of Home Shield. They were definitely for me. I didn't even realize the pipe would be covered, and I started looking at the contract and found it easy to ask what's covered. Having the contract that I can read was nice as well. I was very pleased. The plumber was fabulous. The process in the beginning was a little disconcerting. It was almost like American Home Shield wanted the $75 before we figured out what was going on. And then, the first contractor that was supposed to be contacting, never contacted me. But I don't blame him. He's an hour and a half out town.

My experience with Alfa Appliances was great. They had to come out for the freezer that was not working. It was not making ice and the fridge was not cold. I called a claim in to American Home Shield on a Sunday night. I did the automated message and five minutes later, somebody call me. I love the service lady I talked to. The contractor from Alfa Appliances was the best part. That guy is amazing. He showed me the piece that was broken inside the freezer. The freezer and the icemaker are working great right now. I love American Home Shield.

The online process and website of American Home Shield were great. Smokey's Garage Door took a day to come out. They were superb. I was most impressed with their friendliness and the ability to fix the garage door quickly. The garage door has been good since then.

I called AHS for some rekeying to be done for a new home and the rep was very efficient. Sooner Lock was out there the next day. They changed all the locks pretty quickly and even showed us how to change the electronic keypad on our garage door. They didn’t have to show us how to do that, but they did. We have no problems with the locks. Sometimes you can get a key that won’t turn the lock unless you pull it out but these work perfectly.

I had a filter pump that was having problems and I submitted a claim for it via the internet to American Home Shield. Their online process was very easy and Reflection Pools was out at our place within a day or two. The first time they came out, it was for a seal but then they had to come out a second time for a new pump. They fixed both issues.

One fan on the air conditioning went all the time. I went online to submit a claim with American Home Shield. The contractor came out, checked it out, and had to replace the relay. The tech was fantastic. He was very, very nice, and informative, and even told us about some other programs that we can look into. The air conditioner has been wonderful and even my bill went down.

I had an issue with a hot water heater and I submitted a claim with AHS originally back in January. They sent Universal out here and that was worst experience I’ve ever had. Then they came back out again in February and that was a bad experience as well. Then I had to wait and I called back AHS again. The lady told me that she would not send that company back again and that they would send someone else. But then, she said that that was the only company they had and they couldn't find another company that could come and assist me. We went back and forth but I never heard from anybody or from the girl.

I went online to put in a claim regarding my AC and the process was easy. Southern Air Conditioning and Heating came out. I sat in and talked to the guy, named Rocky. He told me exactly what was going on and we tried a couple of different things and it didn’t work. We finally figured it out what it was, and he went and got the part and replaced it. I was very pleased with the service and the guy. This claim went very well. It’s well-worth the money with American Home Shield. It’s a lifesaver. I’m retired, 70 years old, and we live on a fixed income. I also had a friend who’s in the real estate business and told me about AHS.

I reported five issues in my original claim with AHS. They were only small issues, but Swift Plumbing didn't take care of them because AHS did not inform of the other issue. The contractor told me AHS told him to take care of the toilet clog, but they didn't tell him about the handle thing, and I need to talk to American Shield. But he was very professional and it was an easy process with him. He himself figured out the things that needed to be done and he took care of it. I'm satisfied.

My husband put in a claim for a microwave and the contractor came within a day. They took the time to explain what was going on instead of just assuming that, “Hey, we’ll just change it. We won’t tell them anything.” The microwave has been working really well since. They were great.

I used to sell American Home Shield's policies in Michigan, so I wanted them and so far, so good. When our AC wasn't working, we just called them and Integrity Air Conditioning came out, fixed our AC and we were pleased. At first, I looked up Integrity and they didn't have very good comments on their website. We were a little apprehensive and I called American Home Shield back. I talked to the woman and she satisfied me with her answers. American Home Shield and Integrity were good. We live in Florida, we need air and we have it. It was a good experience.

Submitting claims with AHS is simple. I prefer going through the internet and so far, things worked out pretty well every time I've had a claim. Recently, I had one for the AC and Next Generation Air Conditioning & Heating came out. When the tech showed up, it was a 20-minute fix. He replaced some parts that he had in his truck, which was good, and he was done. The air conditioner worked after that.

I had a leak for about three weeks I didn't know about. And in order to get 50% off the cost of the washer, I need a receipt and I've been trying to get American Home Shield to send me a receipt. And I would rather pay the full amount of the washer than try and call them again. They said they would mail it out. They couldn't email it to me. It's been more than 10 days. I can actually get emails from American Home Shield, but not a receipt for 75 stupid dollars. So, I am really pissed. If there was another company I could use, I would.

We weren’t getting any hot water to the tub upstairs. Apparently, there was something behind the faucet part that was blocked. I filed a claim online and the contractor that American Home Shield sent out was great.

I submitted a claim online with AHS for the heater that wasn't working on the pool. I was very satisfied with the contractor. They had to replace the control panel so they had to order the part and then come out again which took about a week. Since then, my pool's working fine.

I've had American Home Shield for two years and it's great. We had A-TX Express come out for an air condition repair and their technician did a great job. The motor in our AC burned and he change a new one for me. It was very fast.

I submitted a claim online for my refrigerator and American Home Shield sent GE Appliances. The outside frame is heating up and even though the unit is still cooling in the inside, it’s getting warmer and warmer every day. I had to get a refrigerator from Home Depot and I’m still waiting for it, which won’t be in till November.

Submitting a claim with American Home Shield is getting a lot better. Before, when you will call, it will be like an hour on the line before you get somebody on the phone. Now, it’s fast. Sometimes they ask you the same question again, and then you explain to them where you want for the response to come to a particular email, and still, they send it to another. But our plumbing claim went pretty good. It was very prompt when the tech from Frank’s Plumbing called me. He came, fixed the issue, and he was very professional.

My claim went well. My refrigerator was not cooling and I called Home Shield because I wanted immediate service because it had to do with the refrigerator. My interactions with Home Shield were very good and A & R Services came out. Those guys were really nice. They did the diagnosis and figured out that one of the parts was not working. It was basically the motherboard so they replaced it.

Our water heater was leaking from the bottom. We noticed it on a Sunday where we had a huge puddle on the floor. So we called American Home Shield and they called us on Monday and got all the information as far as what kind of water heater it was and then the contractor came on Tuesday and replaced the whole thing that same day. So it was great. This is the first time we used this, so we were happy with how everything happened.

We had some plumbing issues in the two bathrooms. One toilet was making weird noises, the other one would continue to run and both weren't flushing well. I went online to set up an appointment, then American Home Shield called me back and they sent a contractor that was great. He came right out, did the job very quickly and efficiently and the toilets are working much better now. He even did a little extra. My sink had a dirty filter and the water wasn't coming out right. He helped me clean it out. He was very nice.

I had nothing but an awesome experience with Chris. He was the plumber from A & B Plumbing, the vendor American Home Shield assigned to my claim. Chris came both times. Unfortunately, the first time he came I wasn’t able to recreate what the issue was. But he gave me his direct number and he said to let him know whatever the error that the unit was doing. I followed up with him a couple of days later and he gave me some guidance, which I thought was awesome even though I didn’t think he had to.

My built-in ice maker wasn’t making the right ice. I submitted a claim to AHS and they assigned Appliance Connection who sent out a technician to troubleshoot it. My daughter was home and the technician was a really nice fella. He figured out what was wrong and ordered the part. Then two days later, they made an appointment to fix it. So, it was three days later from the technician coming in to troubleshoot that they had the part and they were ready to fix it. A different guy came and put on the part and the ice maker was working that afternoon. I'd tell my friends and family that they should participate with American Home Shield.

I called American Home Shield and complained about the service provider that was issued the service ticket for my AC claim. I had them out multiple times and they didn't do anything each time. Aside from being always late, they were also coming in really late in the night. It was unprofessional. AHS swapped vendors and gave me Harkins AC Heating & Controls. Everything about this company was professional and great. They got my AC up and running. Everything was good. I've been with AHS since February of last year and I will more than likely renew with them.

I had an issue with the outside faucet on both front and the back. I had water running for four day and my water bill was crazy. I submitted a claim with American Home Shield online but I couldn’t put the issue of what I was having. It only allowed me to say that I had a faucet issue. To me, that’s considered an emergency but there’s no way to code it. So the issue wasn't considered an emergency. The process needs to be improved upon. They should allow the customer to add comments on the website. Once I got a call, I was able to explain the issue. The contractors have come out a couple of times and they do outstanding work. I had them listed with American Home Shield as a contractor of choice and I would highly recommend them for anybody looking for a plumber. Overall, American Home Shield gives me the quality that I need and I’ve told people that they need to have them too.

I called American Home Shield to submit a claim for my air conditioner and the rep set up the claim. Someone had my appointment that day, but I had to initiate contacting them to find out when they were coming. The contractor was very professional and seemed to diagnose the problem quickly. We were very pleased. The air conditioner wasn't kicking on and once the technician replaced the things to get it to kick on, the thermostat also wasn't working. The repair was fine and since then, it has been good so far.

I filed a claim for my stove and my dishwasher online and it was a no-brainer. However, the first contractor and I had a language barrier. I told him what was going on but he didn’t understand what I was saying, and he pretty much wrote what he wanted to write. He said that we poured oil into the microwave. I was like, “How am I gonna pour oil into a microwave?” He was like, “Oh.” And then, when he got parts, he was like, “Oh, I don’t know if this working correct because I don’t have the instructions with me for your…” It was a whole bunch of negativity. Then he denied my claim on the dishwasher saying that there was pest in there. But I got Terminix here on rotation every two weeks to make sure I don’t have pests because I have three kids.

I put in a claim with Home Shield when my downstairs air conditioning unit wasn't cooling. I'm satisfied with both technicians who came out. As a matter of fact, I've owned homes for 40 years and had home warranties for a good period of that time, and it's one of the best experiences I've had. They were very knowledgeable and found the problem quickly. They gave me a very, very, very good detailed analysis of what the problem was, and what it took to fix it, so I was very happy.

My garage door was not opening at all, and I went online at American Home Shield and entered a request to get a repairman to come out. It took a couple of days, which was my expectation, and the tech was great. He was very polite and knowledgeable about the product and what was needed. And he was expeditious with getting it done.

American Home Shield kept delaying the part and the coverage on my air conditioning unit. When you wait six weeks in Arizona in the middle of summer for them to repair something or approve a repair, it's a little bit awful. When I called AHS and told them that my stuff was broken, they said they were sorry but they weren’t doing anything. They were not processing it quick enough. My refrigerator broke this summer too and it took a long time too for them to do it. They kept sending other people out. So, I wasted a couple of hundred dollars because they came out and said it was fixed. I filled up my refrigerator and one neighbor let me put my freezer stuff in there. Then, she called the next day and her mom said it wasn't okay that they said my refrigerator was fixed. AHS should figure out the time frame in there and improve on that because people are waiting.

I had a great experience during my recent claim with American Home Shield. The online process I went through was a piece of cake. Dan's Pro-Lock came out and did service. At the time, I didn't have an understanding of what the Home Shield covered. The tech explained it to me, six locks and went to the whole process. Also, I had a lot of people here doing stuff. He was very accommodating while they were trying to do stuff then.

For as long as I’ve always had American Home Shield, whenever anything happened that I needed something fixed and I made a phone call or I got on the internet, they also came. I had a plumbing issue and made a claim online. This process was easier because AHS d has long wait times when I call. The contractor who came, ASAP Plumbing Service, had great customer service. He was very polite and professional. Everything went perfectly fine.

We requested service from AHS for the icemaker this week. And then the technician came, and he repaired it already. We've had AHS for about two years and their phone service could be better. I tried to call in a claim last year, and sometimes we had to wait about an hour or we were on hold for a long time.

American Plumbing & Heating fixed what needed to be done. The plumber, Marcel, was great and he did everything. He came out, checked it, and then went and ordered the parts. He got the parts, came back and fixed both of my showers. It was a two-part thing. He did the first part just fine. But my true issue is with my tankless water heater and the way they are. I’m not quite sure what I’m gonna do about this second part, but it’s not an issue that Marcel has to deal with. I’ve had American Home Shield on and off with several of my rentals and this is the first time I have it on my home. It’s fine, except that my house is only five years old and I don’t necessarily have any problems with things. So, I’m gonna keep it on my rentals but I’m not gonna keep it on my house anymore.

My claim with AM PM Plumbing went great. They were professional, friendly, took care of the initial problem which was the garbage disposal, took care of the water heater and now I've got hot water. I made the claim online and it was a piece of cake. It all went pretty smoothly. I have recommended American Home Shield.

The AC motor went out and the compressor. I submitted the claim on a Saturday morning, and so, the contractor was scheduled to come out on Monday. The technician they sent was great. He did everything the same day. But I do have a complaint about American Home Shield that I’m not really happy about. I told their answering service that I had four kids, a dog, and my mom, elderly person in the house, and that this was an emergency situation. They pushed it through, but apparently, what I learned when the technician came out on Monday, is that American Home Shield did not push it through as an urgent request.

Franklin Electric came out for a broken electrical outlet. The service was very good, and everything has been functioning perfectly. I submitted the claim on American Home Shield's website, and I was told to expect the contractor out the same day.

I smelled gas near my water heater, and I had already tried the gas company and the people that service my well. I've called it into American Home Shield, and the third time was a charm, but they got a plumber out here to assess. The first plumber that they assigned to me couldn't work on propane water heaters. So, they sent it back into the system, and then, the second plumber I got assigned to me was not available for four days was the soonest they could get to me, so I was pretty upset that I didn't have a sense of urgency. So, I called and spoke to a representative. And knowing that it was a possible propane issue, he increased my urgency for safety purposes, and I had a plumber out here the very next day.

When I called Home Shield for our water heater, I had a great interaction with the representative I spoke with and a contractor was sent out within 2 days. It was an appointment that works for me and it was more the availability for me that was the issue. Waters Edge Plumbing was the contractor and everything was perfect. They were very professional and there were no problems at all. Our water heater was outdated, and we had a hole on the top that was leaking up the flue pipe. So, we had it replaced but it needed to be ordered. It took another three days to come in, and then it was installed that day. We have had coverage with American Home Shield for about a few months now since we just moved into the house, and everything is working so far.

We've been with American Home Shield since I bought this house about a year and a half ago and now I'm having doubts with next year's renewal. I made a service call today because my kitchen sink is stopped up, and then I didn't hear from anybody and went on to the computer to see about the request. It said I'm supposed to call them and usually, they're supposed to call me. I called them, and then the plumber said it was gonna be two days, and apparently, their contract says that's acceptable.

I called American Home Shield to have my septic cleaned out. Their representatives were very good, very knowledgeable and very helpful. The contractor was also very good. He was very thorough, and explained to us everything that we needed to know and what needed to be done exactly.

I have two outside hose bibbs for water hoses, and my water bill that I received, which comes in quarterly, was $700. I didn’t know the hose bibbs were leaking. So, the people at the county told me to turn everything off, and then, by process of elimination, see when the meter would run and when it wouldn’t run. And lo and behold, when you don’t even know there’s any water running, it was running to both outside hose bibbs. So, I called American Home Shield, and they contacted Patriot Plumbing, and Patriot fixed the issue.

We had a toilet running constantly and we had some sink that needed to be fixed. I filed a claim online and their website was straightforward. Their reps called me the next day. Mosley Plumbing came out and did a good job. Since then, everything has been performing fine.

It's nice to be able to just hop on American Home Shield's website and get an issue fixed pretty quickly. I was happy with that and it's good to know that it's in your back pocket for certain issues that may come up with a house that you're also getting to know. I submitted a claim recently and their online process was really easy.

Lindsay Company came out. The guy was knowledgeable about what he was doing and he told me some things that had been wrong about the plumbing in the house. He asked me who did it and I told him that I didn’t know ‘cause I just purchased the house. The people didn't tell me that they had something going wrong in the house. The guy fixed the problem and gave me other solutions and suggestions, so he was good. The only thing with American Home Shield is that I still wasn’t happy about the fact that I didn't have the appliances added on for them. So, I have to do that and see how much that’s gonna cost to get it added. But I’m satisfied at the moment.

I filed a claim to AHS for the refrigerator freezer. The issue turned out to be an intermittent thermostat. The contractor who came out was great. The only thing with AHS is when you submit a claim to the time that you get somebody, it can be a little lengthy, which was frustrating. The process to get a claim going always seems really slow. Other than that, they’ve been fine.

The AC unit wasn't working. It was just blowing air, but it wasn't air-conditioned. I filed a claim with American Home Shield, and I scheduled for someone to come out the same day. The technician was friendly. He was on-time. He was knowledgeable. He taught me a little bit about how AC units work, so I understood what he was looking at and the fix he was going to do. I really appreciate American Home Shield.

Updated on 10/04/2019: If I could I would not leave a star for a rating. They don't even deserve 1 star. Sent review in 9/2 and response was for me to call them I have tried now for 2 day and still nothing from this company. It has been 5 day since I made my 1st call for service. Nothing but run around and no management to talk to. My recommendation is to not use this company if you live in a small community.

American Home Shield has been very difficult to deal with. We have submitted two claims and the first claim was difficult, but was finally partially completed. The second claim has now been going on for almost a month without resolution. Today, they let us know that they denied our claim and we cannot submit another claim. They say they will send someone themselves “if they can find someone in the area”. If they don’t find someone, they will go off of the first claim. From my experience calling over and over without an answer or being hung up on after they put me on hold for 30 minutes, I assume they will not find anyone and go off the 1st denied claim. I hope this helps someone but it appears they have the reviews organized so no one will see the bad ones.

Updated on 10/04/2019: Just spoke to ahs representative named Grace 1.51pm EST - call lasted 19mins. Grace checked the file & said, "We have received the motherboard 10/03/2019." She needs to speak to parts & she will call me back in a couple of hours!! Part has been received, no one informed me. No idea who the contractor is either. I work with Secretary Carson Dept of HUD - I have more chances of getting a call from the president. Now its the weekend - their contractors do not work weekends so I will out of the fridge for 3 weeks on Monday. Still not a single call from AHS since 09/14/2019. I am very disappointed & dismayed. :(

It's a shame customer service has been lost by this company. 6 days without Central Air Conditioning and they don't have a diagnosis yet. After a 56 minute phone call and being told "I cannot help you" by an operator and a supervisor I was hung up on. I would understand if I was rude or profane but to be hung up on for asking for another level of supervisor is just not appropriate. With a wife and daughter living in a house during 97 degree weather, this is a failure of customer service. We are told they have a "process" to follow but none of that includes taking care of the customer. I'm not asking for miracles, just a repair within a reasonable timeframe. Another company that forgot the reason they work. To take care of their customers. Shame on you.

We decided to put a warranty on our condo. We submitted a claim for our A/C and the vendor came to look at the problem. He did not test anything at all, but he said it was too old to buy parts for and it would need to be replaced. I received a call a day later from AHS stating we had a preexisting issue and the a/c would not be covered. I told them the tech didn't even test anything and I wanted to protest. They said I could get a second opinion. The original tech said our compressor didn't work even though he didn't test it. A second company came out and he tested the compressor and it worked. He told us this wasn't a preexisting condition. He took a photo of the receipt we gave him showing the unit had recently been serviced and it was working in good order with no leaks.

We have had AHS since 1990 and for the most part had good service. I must say in the last few years customer service has gone way down. We had plumbing issues where all three toilets were clogged as well as our shower running over and garden tub full. We called to request service and they sent a company to us that could not even service us for a week. No way. We called the company ourselves and explained our issue. Thankfully they did come out sooner. They hired a one man company to repair our free standing Ice maker and he not only messed the unit up more but since he repaired it it leaked all over our floor and warped our floors. AHS does not cover damage even though they sent the repairman to us.

American Horror Story or AHS for short. If you want to spend three weeks without a refrigerator in South Florida in the summer, if you enjoy being lied to, misled, ignored or insulted, if you like to be put on hold for hours and then disconnected from the call.....then, by all means, sign up and enjoy the ride.

Please do yourself a big favor and take your business elsewhere. These scam artists will take money upfront and won't fix anything. They took $75 out of my account. Sent a technician to my house and claimed that my garbage disposal claimed was old before the sign of our contract. How dare are you guys. This company should be investigated for so many complaints about ripping off customers. Worst COMPANY EVER!!!!

I have had AHS for 17 years. Unfortunately when it came down to a major issue, AHS was absent. My AC has been serviced by the vendors, until I had a major issue. System was not up to code, based on their service technician. System was a fire hazard. They cut wires at main unit and left them bare, exposed. We could of had a major fire.

I did a rekey on the new home I bought. I filed a claim online to American Home Shield and the locksmith that they sent out was great. He was really nice. He was all the way around good. I liked him. But it's a different story with the plumber and the appliance man. With the appliance claim, American Home Shield put a work order in for a company that couldn’t service within guidelines. So, they transferred to a company that did come. The cooktop was beeping and we knew that it was a control board. The appliance man came and rubbed his hands across the screen of the cooktop and said, “Well, that fixed it for now. It’s gonna go back out, but because I fixed it, American Home Shield won’t replace the control board right now.” I told him that if he knew it was gonna go back out, then he just did a temporary fix. And then he left. After two weeks, it goes back out again.

If I could leave negative ten stars I would. These guys are scam artists. You cannot get anyone on the phone that speaks English well enough to understand you. Paid $75 for an HVAC call out cause my A/C went out. They sent out a company that has 1 star review on Google, Yelp and everywhere to be found. Contractor quoted 30% higher than 5 other quotes I received to replace the broken A/C for the same unit. So I opted to not go with the AHS contractor and instead receive a buy out for $1500 that AHS is supposed to cover. Instead AHS claimed the contractor said that there would have to be special structural changes to the house to get the A/C replaced which is a lie just so they don't have to cover anything. What is the point of AHS if they try to make cop outs to get out of covering anything.

I have been with American Home Shield since late July and I've already submitted my first claim. We called them and the interactions were good. The only thing is when I had to request a new provider, I had to go through the story every time from beginning to end. Since I got a new operator, there weren’t any notes or history that they can refer to. I understand that I’m not gonna get the same person twice when I call, but I was just hoping that a new person can pick up where we left off. I told the story when I first called and I was put on hold for 20 minutes. Then they came back but I got cut off. After getting disconnected, I called back and I had to start all over again with someone else. So, I asked them to take notes.

The claim for the blower over the furnace stove went well. But now, AHS won't fix my heater because they haven't received payment from my title company. My title company said they mailed the check 7 days ago and it should've been there already. I'm kinda really upset with AHS. It's fixing to get cold here in a couple of days and I need a heater. My heater will kick on, and then the fan will quit blowing. It just stays running, but nothing's coming out. I called them on it and they said the contractor could only come out once without having a payment.

I did a claim online and AHS sent out All Out Plumbing. They did a great job. When the tech came in, he knew exactly what it was. It was corroded up, so it took him a little bit of effort to get the valve out, but when he did, there was no problem at all. He was gone real quick.

The toilet kept running frequently and Bestway Mechanical changed one part out, and it stopped running as frequently as it did. But they were not completely able to resolve the issue. The toilet won’t lift and I didn’t get a chance to contact American Home Shield but I have 30 days to call back.

We had to rekey the house so I called American Home Shield to submit a claim. I spoke with an agent and it was pretty straightforward. This was my first claim and it was really easy to do. And then Dan came out and he was great. When he showed up, he was able to look at the things and then rekey everything. He even gave us some other tips on how to make our home safer. So, that was really nice.

We had a positive experience with AHS. We recently submitted a claim for a washer repair. The washer was making a noise. It was off-balance. The contractor that came was very good. The washer is working fine since the repair. AHS has excellent service and excellent customer service. We'd definitely use them again.

Submitting a claim to American Home Shield was very easy to do and if we had any complaint, it was also easy to come back to them. But sometimes, their contractor would take too long to order the part or they would follow up with the previous repair and take a little bit longer in coming back to fix it. The window that the contractors have when coming out is four hours from 2:00 to 6:00 and usually, I would still be working. I would ask them to give me a call 30 minutes prior and sometimes, they forget so, there would be no one to open the door when they arrive. I told them that I requested that but it kept happening a few times. Some technicians were very reliable and did exactly what we requested. So, it depends on the technicians.

I called in a claim to American Home Shield and they took the information and said that they would get notice to me. Within an hour or so, I had the company, Third Generation, and I called them and they said they would have somebody out here the next day. Third Generation was good. They were here on time and did the job. American Home Shield did a good job as well. It was a good service.

The coils on the inside of our AC unit were leaking. My wife runs a daycare business out of our house, so it's a very sensitive thing. The temperature has to be within certain parameters. We had several days where it was 80 plus degrees in the house, and we can't do that. We had numerous calls on the unit before last summer with issues with it. We submitted a claim to AHS and Majestic Custom Heating & Air came to do service. They determined that the A coil and the unit outside needs to be replaced and that there were a lot of other things that needed to be done. It was almost $700 in additional charges outside of our home warranty so we were looking if there's something else that we can do. Still, we love having American Home Shield.

American Home Shield is reliable, but there are certain clauses that I didn’t know until when I called and asked when the contractor will be here because I didn’t have a contract that explains my contract limit or what are out of my contract. I didn’t know that until when I called for the water pressure and for my water heater. I was a little bit pissed off when I didn’t know about the extra clauses that my contract didn’t cover because I didn’t have my actual contract.

A wire was loose and the air conditioner was not cooling. My daughter did a claim online with American Home Shield for me and Climate King came out the next day. I was extremely pleased with the service. They have been out before, and a nice young man came out this time. He got right to it and was in and out. The AC is working fine now.

We have AHS for about a year now and so far, they've taken care of our issues for us. For our last claim, they sent out EJ's Appliance Repair and the techs were quite efficient, friendly, and professional.

American Home Shield sent MS Services out and got everything taken care of. It was just a pleasure to do business with their guy, Mo.

Hero's Plumbing came out and they determined that the issue actually wasn't the garbage disposal. And so, they called American Home Shield and they referred it back to an electrical place. It was just a plug underneath the sink that was bad. And so, the electrical place came out and fixed it. The contractor was a really nice guy, very professional, and took care of business really quickly. Everything's working great since then.

I had two air conditioner units go out and I called United Air Temp 'cause we have a maintenance contract with them. The rep told me that it says on their records that I have American Home Shield. I said yes and the rep said that they would transfer me to AHS. The AHS rep whom I spoke with was very kind and said that the soonest that they could get me service was a day from that call. We had to wait only 36 hours and so she scheduled that. The tech came and found that the upstairs unit had the capacitor blow while the downstairs unit had a pan that had gotten filled with water and the automatic shut-off component that's there to shut it off disintegrated. They replaced the capacitor and overall, my experience was perfect. Other people should go to AHS.

I put in a request with AHS and they scheduled a company to go. But when they went, my renter had to leave and left his college-aged son there. He thought they were just salesmen so he sent them away. The company didn't do a good job of explaining to him what they were there for so they left. I paid $100 for the appointment for nothing because they wouldn't come back. I had to pay the fee again for the second time so it cost me $200. Axis Appliance came and they fixed the issue. My renter was there when they came and they said it worked out fine so they were happy. Also, I called AHS recently to get an electrician but they have no electrician in San Diego County to send to my place. They need to do a better job at enrolling contractors. Still, I'm happy with my experience with AHS.

I've been with AHS for least six years and I used to call in my claims with them just because I was not as confident doing it on the internet. But the last couple of times, I've done it through their website and there have been no problems at all. An issue we had was our hot water heater was not working. We never really got hot water and hadn't for a while, but it was warm enough. All of a sudden, it started being not warm enough. I went online and AHS gave me a company. It sounded like it was the son of the owner. He was very professional and was very nice, but he was very young.

American Home Shield sent D&G Contractors for a broken garage door opener. I did the claim online. I've used the website before. It works fine. The contractor was knowledgeable and friendly. He had to replace a circuit board and he had to stabilize the unit.

First of all, American Home Shield scheduled a contractor and he didn’t get with me, and then I had to call him twice. And then he said he was booked up. He couldn’t get out there for three weeks. They were really non-responsive, so I called American Home Shield. They scheduled a different vendor which was West Michigan, and that contractor was great. They called me right away, scheduled an appointment, worked around my lunch hour work schedule that I needed to come back and meet them with. They were professional, knowledgeable, and then when they came to do the install, the same thing. Overall, a really good experience with them.

My Samsung refrigerator recently was making a super-loud noise, and the temperature wasn’t right. My first submission was through the internet and I didn't have problems finding what I needed, but it was a little misleading. American Home Shield asked me what appliance I was requesting service for and I clicked icemaker and fridge, now knowing these could be two separate things. I ended up getting charged twice, and they said it could be because I clicked both of those things. But they removed the extra charge.

American Home Shield has vendors that are very questionable. I live in a remote area so not all of them respond to my request. If you go on the website, you will see that there are multiple problems with all of these home maintenance programs. But it depends on the vendor and some of the vendors aren't screened properly. But A Plus Plumbing and Rooter was very cooperative, personal and efficient. I had a water heater problem and that particular claim was excellent. Between Jenny and Edgar, the service was excellent. Promptly responded to, diagnosed, ordered the part, and installed the part. The hot water heater was out until the part arrived. But it arrived promptly, special handling, and the next day it was installed.

American Home Shield sent Andrew, a tech from Street Plumbing & Rooter. He identified the problem. I've had AHS for almost more than two years, and all the claims that I report, so far, they are moving very smoothly. So, I’m pretty satisfied.

My refrigerator ice maker wasn’t working and I called American Home Shield to submit a claim. The contractor came out, assessed it, ordered the part and then, they fixed it. It works great. Everything happened like clockwork.

One of my plugs was bad and was only working intermittently. Kelley Brothers Electric was great and was able to figure it out and solve it. I've done both options when submitting claims with AHS but recently, I did it online which was easy. But I wish they could give a list of contractors so we could choose. Because I live in a small town and I'd rather use somebody in my little town if they're on there to keep the money in our community. Plus, some of the contractors that I've used before, I would really like to use again, but it's kinda potluck. And sometimes, I get people who cannot speak and understand good English which leaves me wondering if they do really understand what I want.

We got a deep well and we didn't have water initially. The first guy that came out didn't do deep wells so he just adjusted the switch on top of it and we didn't have any pump water. Evidently, when it cut off and cut back on, it might have shocked something and I got low pressure in my showers and some of my fixtures. That same day, I notified AHS about it and the rep said that she was gonna send me the documentation in. The company also called me and apologized for accepting the call. Later on that day, I called AHS and the rep that I spoke to said that they did send it to authorization.

There was something was wrong with my ice maker and it would not produce ice. I called the AHS number and they asked the brand of the appliance. I have a GE appliance and they said they would get that taken care of by a GE person. Sure enough, a guy came the next day. Everything was great. He did the servicing right away, found the problem, fixed it then helped me with some other things. I had trouble getting some of the shelves out and he demonstrated how to do it. It was very easy and he had me practice. That was really nice because sometimes if somebody shows you something and you don't do it yourself, you don't remember.

I was told the dryer hose was too old and needed to be replaced. The current contractor is coming back right now. He had to get the exact equipment. I've been a customer of American Home Shield for six years. A friend was saying to me this week they got the best, they got American Home Shield. I said I already have American Home Shield. The contractors have all been good so far. I've only had them out here four times, and three of them has been in the last year. Also, the representatives, when I submitted this latest claim, were excellent.

We’ve been with AHS for quite a while and we have recommended them in the past. I find their online process option for claims easy. Recently, ACS Electrics came out to look at our hot water heater. We’ve had them before and I’d recommend them to anybody. The contractor was very professional, got the job done fast, and we haven’t had any more issues with the hot water heater.

I went online and submitted the claim with Home Shield for our leaking shower and bathtub faucets. It was easy because I hardly remember it. I did it back in the 1st of August. I did some over the phone way before I did online stuff because AHS didn’t offer it. The last time I did a claim over the phone was years ago and it went fine. Bubba’s Plumbing came out to service our plumbing issue, and then it took them a month and a half to get the parts and everything. They had to special order some parts. It would’ve taken that long for anybody to get the part, so it wasn’t their fault. Everything was fine. I was happy.

I bought my house in September of 16 and started with AHS. I didn't use the service though because I didn't realize how much stuff they would be willing to work with me so I was hiring plumbers. Once I got the renewal, I went, "What does this thing cover" and I realized I wasted so much money. But now, I understand and every time there's an issue, I'll 1800 call AHS. I have contacted them twice and both times, I was impressed. Their responsiveness is so fast both times. The first time, I din't like trying to put in the claim because the operator was obviously offshore and they were difficult to understand. But this last time, it was a piece of cake. I got a callback both times within 45 minutes.

Our AC wasn’t getting cold. I went online and submitted a claim to AHS. The process was easy and the contractors came the next day. The technician was great. He replaced a part and it took him 10 minutes to fix the issue for me.

The fridge and the ice maker weren’t working, and AHS sent a contractor who was knowledgeable, friendly, polite and professional. But I've been waiting for the freezer part for a week and a half since he came in and put the other part. But my fridge is already fine.

The contractors were great and professional. It took two days for them to come out and they solved the issue with the garage door with no problem. Since then, things have been working perfectly.

Ideal Services came out for the doorbell claim I filed with American Home Shield. We were told that the contractor would notify us within a couple of days, and they did it. The interaction with the contractor was good. He was professional. The doorbell wasn't working and he had to replace the transformer. We paid 75 after. My experience was good.

AHS should expedite their claims process and make it a bit faster. My claim for my microwave started in May of this year. Calling in the claim itself was straightforward but then AHS was checking on the appliance and they were back and forth. I had no problems with the contractor and now AHS is replacing my microwave.

My refrigerator was freezing the food inside. I filed the claim online and it took about three days for someone from Gilmore's Home Solutions to come out. The technician had to order a part and bring it back. After he put the new part in, the refrigerator still had the same problem. So he had to contact the manufacturer to see what else could be done. He then came out again with another part, changed that, and still it didn't work. So finally, he said he would contact Home Shield to get a new refrigerator and then they would get in touch with me. Now, it's all complete and have already been taken care of. I would definitely recommend American Home Shield.

Our last claim with American Home Shield left a bad taste in my wife's mouth. The next week after the service was done with the washer, my wife used it and all of a sudden, something else was happening with the washer. But we just paid $100 for the service. She was so frustrated that we went out and bought a new washer and dryer.

I filed a claim online to American Home Shield for my garbage disposal. The contractor came out in about three days and I had to schedule it on my non-work day. Everything's been great since the repair.

The heating element on my dishwasher wasn't working, so I had somebody from AHS come out and they came out three time to try to fix it. Finally, it wasn't fixable, so I ended up getting a new dishwasher. I had different options. I could choose to get a set amount of cash to go buy my own or it was just one model that I could choose from. Since I don't have time or energy to go pick out a dishwasher, I just put in whatever they suggested.

I bought the policy just before we moved and it’s been almost two years. We had a plumbing issue and Rapp’s Heating & AC did a great job. It took them 15 minutes to get everything cleared up. I would recommend Home Shield. I submit claims online and it's very easy.

The AC quit working and it wasn't cooling so I submitted a claim online. I got a thing that requested my credit card and a lady from Air Doctor called me the next day. She scheduled a tech to come out the following day and the tech was very early. He went up to the roof to figure out what the problem was, which was a capacitor, and got it fixed on the same day. The unit has been phenomenal since.

I've had American Home Shield for almost a month. I called their telephone service to file a claim and I also received the email from them. We had more than six keyholes rekeyed for a new home. They were very professional. They came on time and they did a good job. They also gave four identical keys for each type of keyhole.

My unit completely died. Right Way HVAC tried to fix it at first but it didn’t work. There were some problems in getting the parts for the unit but that was from wherever they got them from. And then, I had to get the brand new unit. Right Way HVAC was very professional and very timely. They did a great job of cleaning up and I was really surprised they cleaned up everything. It was also good that American Home Shield followed up. However, I had to pay $240 for the Freon while they were trying to fix my unit. Other companies would’ve only charged me $10, and American Home Shield only allowed $10 toward the $90.

We had United Air Temp come out and fixed our toilet issue. They were very prompt and they did a wonderful job. The technician was a nice young man. He came in, diagnosed the problem immediately and fixed it. He was in and out in about 30 mins. He was great and very pleasant. I called the American Home Shield number to submit the claim and received a prompt response. The work was finished very professionally and quickly. I was very pleased with American Home Shield.

I had an appliance claim with American Home Shield and Briggs Appliance came out. Briggs is a company that we contract with through work and I called them. They came out to fix our washing machine and it only took them a few minutes. Apparently, the problem with the washing machine was that the lid had a little switch and it had broken. The two guys were very friendly and helpful, and they did a really good job. They got the machine fixed and working for us. I'm very pleased with Home Shield's service. They did a good job too.

The water heater in my furnace wasn't working so I called AHS. Their reps told me the contractor would be there within 24 to 48 hours, and that they would call me and make an appointment. Plumbers, Inc. came out and their service was great. They were very nice and very helpful. We're now being provided with hot water which is something that we really needed. The overall experience was good.

I like how the warranty works out and I’ve been very satisfied with American Home Shield. When we had two clogged drains, NW Sundance Services came out and the technician fixed them both really quickly. One was at a bathtub drain and the other one was at a sink that we used to have as a darkroom sink. It also drained from our wet bar so it was sort of a wet bar sink problem. But the two drains seem to be good now. I felt really good about the work performed. He was very nice and he knew what he was doing. It went great.

We have had the American Shield Home since we purchased our home eight months ago. We have tried to use it two times and both times we have tried to have something repaired has been very frustrating. Our front porch light stopped working and we called to have it repaired. AHS referred us to an electrician who came out and said he needed a longer ladder to complete the repair. AHS said the longer ladder was considered special equipment and said we would have to pay for the repair which was $240, this is after we already paid $100 to schedule the service.

The company claims they're available 24/7, but that really translates to 8AM-5PM CST. If you have an emergency outside of those hours, you are out of luck. Once you do finally pay $75 and schedule with AHS, the turn-around time for a contractor to call you is 24HR (You are better off proactively reaching out the contractor). Once you have spoken with the contractor it is typical to wait 24-48 hours before they even arrive. (You are now 3 days into your emergency). (Side Note: You will receive no continuity in contractors, a plumber that came out 2 months ago, may not be on their available contractors list when you call later. You'll receive an entirely different contractor with no recourse to correct.)

Been trying to get my ice maker fixed for over two months. The company they send is awful. Couldn’t ever fix it then claim they’re ordering a new one. Home Shield claims they ordered it and sent it. Even told me there is a tracking number saying it was received. The appliance company says they never got it. Call Home Shield back again and now say it was never ordered so clearly the first home shield lied. So now I’ve wasted 75 dollars for service fee and gone all summer with no ice maker. Awful experience and no way I’ll ever renew my contract with them.

Updated on 08/06/2020: And I would also like to my previous awful review... after being hung up on today multiple times, FINALLY got through to someone and NOW they are saying that the never received our warranty information and receipt - which is another LIE, and when we asked the AHS rep - what do we have to do to make this happen - she honestly said it's not her problem! AND we asked her is our business as a paying customer means anything to AHS - MADDIE said "YOU SHOULD FIND ANOTHER COMPANY!" What!!! AWFUL THIEVES - John, Elijah and Maddie... should all be fired for being liars - unless well ya know this was the way they were trained! A supervisor better be aware of this crappy business!!

First of all, they renewed my contract at a higher price without ever contacting me. Secondly, they sent a contractor with an "F" rating with the Better Business Bureau to my home. When I refused to use this contractor, they only offered me $435.00 for a water tank and installation, which is less than I would have had to pay their crappy plumber out of pocket. (He wanted $450.00 for 'modifications.' The plumber I hired on my own is charging WAY LESS for what is basically the cost of installation) They refuse to give me an itemized explanation of why they're only giving me $435.00 for a job that will cost me over $1,000 to complete. Horrible, rude customer service! I asked to speak to a manager and they transferred me back to the switchboard. Twice. RUN! from this company!

My husband and I signed up for a home warranty from American Home Shield after buying our new house. It seemed to have good reviews and I had a co-worker recommend it a while back. The minute I filled out an inquiry online a service rep called to get me signed up within minutes. A few months went by and our ice maker stopped making ice and then I noticed the freezer was not as cold as it should be and the foods were not frozen solid. I requested a service call through American Home Shield on Friday, on Monday they repair man came out. He said when he submitted the repairs to American Home Shield they denied the request and stated it was because our freezer was what they considered "free-standing" although it is part of a fridge/freezer set. It was going to be an $800 repair that they would not cover.

I've been with American Home Shield for just two months. Their rep was good when I was buying it. They ask you to sign up and if it’s your own home, it’s a 30-day wait before the policy starts. Then you get an email saying that the policy is now in effect. But you don't really know what you're supposed to do. If they send somebody a 10-page document, a lot of people aren't gonna read it 'cause they're busy. They should have a one or two-page thing that says the steps on how to use this and is really easy to follow. Other than that, it's pretty easy to submit a claim with them online. And with my recent one, they were able to resolve the issue.

Prestige Plumbing Services was sent by American Home Shield for a broken door on my microwave. The microwave itself worked fine for 10 years, and then that door got weak and the handle got broken as I pulled it open. And so, I submitted a request for a new handle to be installed, and Prestige came out. It took them two weeks to get out here, but they got out here. I was told that they would be able to submit the claim to AHS and that there would be no problem, and AHS would pay for a new handle. I told them at that time, “No. Sometimes, American Home Shield will say that something is too expensive or say if there needs to be shared money or whatever.” The guy said, “No, that’s not gonna happen in this case. Don’t worry about it. They'll pay for it and we'll be able to get the door handle fixed and all that.”

I called American Home Shield about the air conditioner. The outside unit wasn’t running. I called because this was my first claim and I didn’t know what I was doing. I went through automated prompts for the first call. When they found out what was wrong with the air conditioner, they had to send somebody else out. And I talked to someone the second time. When Service One Air’s contractor first came out, they were out that same day. It was pretty quick. He found the problem, which ended up not their problem. It was electrical thing, but I had a bad breaker.