American Home Shield Reviews

I call the number on the contract when I submit a claim to American Home Shield. It went very good, except on a weekend. A couple of times I've had issues on a weekend, and it's hard to get anybody. I've had a couple things where I had to be reimbursed because there was miscommunication between the American Home Shield service people, but it was taken care of, and so I'm happy with that.

The guy from Mr. Rooter Plumbing was really excellent, helpful and professional. He did what he needed to do. He gave me some tips also if something happens later on, what to do and stuff like that. He was pretty nice, so I really recommend this guy. They gave me a problem the first time, they didn’t do it and I had to call them twice or three times. But whenever they came back, they did a good job.

We had a couple of leaky faucets in the bathroom and I filed the claim with AHS late Sunday night. Then I woke up Monday morning about 3 o’clock to start getting ready for work and when I walked into my bathroom, it was flooded. I ran downstairs and the water had dripped through the ceiling and the light fixtures so my kitchen was also flooded.

American Home Shield sent Shoreside Electric and my claim is complete. It was for a new electric panel - the box on the side of the house because the wires were burnt. The contractor did the work, and everything is going good. I highly recommended him and would like to use him for anything else. He went above and beyond and was helpful and friendly.

American Home Shield has been pretty good. I've been with them for four months and I called them for my second claim when my AC wasn't cooling and it had been two weeks. I made my claim online then I talked to a person about it afterwards. The rep was very good. Home Service Corporation was really quick and was here the next day or the day after that. The technician was excellent. He really knew his stuff. He came out and diagnosed the problem. He then had to come back because he had to schedule it for two to four hours of repair time because he had to go somewhere else. He came back a couple of days later and he fixed the AC. He spent the time and explained what he was doing. There was a frozen valve in there and he had to take that all apart, unseal it, and get it working again.

I bought an older home and bought the Home Shield policy to cover anything that came up in the first year. But I found out that it didn't cover an icemaker that was separate from a refrigerator. Then, they were calling and asking me if I wanted to renew in September. During that transitional period, my air conditioner went out. I got somebody to look at it and they told me what was wrong. I asked the person who was selling me the policy if they will cover the air conditioning problem. She said they will send people out and that it'll be covered. So I told her that I'll renew my policy. It was an $8,000 repair and I was getting ready to pay $2,000 for my renewal so it seemed like a good deal.

A couple of my sinks were corroded and I couldn’t undo it ‘cause we have really hard water here. Mitchell’s Plumbing came over instantly, diagnosed it, and was back within the hour to replace a little part. They were very professional, courteous, and asked me if I had any other questions. I also had a hot water heater that needed replacing. American Home Shield had someone out quickly and it’s been great.

I filed a claim online with Home Shield for the dryer. It wasn't starting. Somebody contacted me the next day, and it took a couple of days to get him to come because of my schedule. The contractor was able to come sooner but I wasn’t available. It was a scheduling issue, and I was the problem. But the tech was really great. He came on a Friday and determined that it was the part in the door. When you close the door, that part was making it not start. And he didn’t have the part so he was gonna have to order it. He ordered it and the part was in on Tuesday, but because of me, he wasn’t able to get to me until Thursday. Once he was able to come, he was done with it in about 20 or 30 minutes. I also had another request with Home Shield for rekeying the lock. And every time I had a request with Home Shield, it’s been a great experience.

Home Shield’s website is great and easy to navigate through. I went on there to submit a claim and I was given an expectation of hearing something back within 24 hours. I asked Air Technical to come out and they were very timely. The technician is a great person and very professional. He was able to find what the problem was and determined that it was covered. The unit had a wire that was stuck around the fan, which is the reason why it was overheating and not working and extremely loud. So, the repair has helped out tremendously in the operations in the home and the second floor has air again.

North MS Appliance Repair came out for the clothes dryer. I called American Home Shield and went through the automated system to do the claim. It said that the contractors would contact me, and then they called me. The contractors were the best. I would recommend American Home Shield to friends. My experience with them has been excellent.

I submitted a claim with American Home Shield over the phone and the rep handled it great. A Water Solution then was there the next day or the same day and their work was very good.

We are still in the process of figuring out what else we need to do with the HVAC stuff, and the contractor AHS sent, Island Breeze, have been really helpful. They've done pretty good. But we had an issue with the contract renewal with AHS. We were under the impression that when you sign a contract with them, you are in that contract for a year.

Filing claims with AHS is easier when done online because sometimes the guys I talk to seem like they’re in India or somewhere. However, it seems like the claim gets processed quicker when calling. When the kitchen faucet's spray thing wasn’t spraying, AHS helped to replace the kitchen faucet with a new one. That’s working great. Right now, one of my furnaces needs to be replaced. The contractor said the firebox got a crack in it and it can’t be repaired, so it has to be replaced. They're now waiting for the approval. I am satisfied with American Home Shield's service.

Placed work order in June. They keep sending unqualified technicians to fix AC ductwork. Problem was never fixed, nothing has been done (not even a screw touched). Had to spend entire summer in terrible heat. Now AHS keeps sending me a bill for $100 even though they accepted to absorb the fee several times. And still, the problem remains. This is a joke. Stay away at all costs.

Had an American Home Shield contractor come out on 9/18 due to a.c. not cooling. The owner of the a.c. company said we needed a complete new system and that American Home Shield would not pay for it. He then quoted me $9500.00 for a new unit and charged $500.00 to add Freon for the system to get us through through a couple of days. I called American Home Shield on 9/21 and was told the contractor had not sent in the detailed work order required to determine coverage. I told the representative that I had a quote from another company for $7450.00 for the same unit quoted at $9500.00. I received a message from AHS on 9/23 stating they had contacted the contractor that morning to request documentation.

AHS sent incompetent technician, suggest to replace my $4500 oven with $3000 one, charge $75 fee, left me with broken oven and marked the case completed. It's a material breach of the contract, bordering on fraud. I invite independent service provider and an issue was fixed. If you want to pay $700/year for privilege to pay $75 and nothing fixed go for them.

What do you call a chaotic, unprofessional disorganization with no customer service abilities of any kind and a poor track record when it comes to providing properly vetted, skilled or simply adequate service professionals? I know them as American Home Shield (AHS). Why do I say this about AHS? My opinion of them has changed drastically over time. When I first entered into contract with AHS, they were relatively good, providing a stream of quality field workers to address a variety of household issues. However, slowly over time, I not only noticed a drop in the quality of these field agents and their respective companies but also a decline in customer service dexterity and outreach from AHS as well.

I have two properties with American Home Shield, the home that I live in and a rental property. I've used them for my home, and it was very good. When I called in a claim for the AC, it was better than I expected. The contractor was very professional. They were very thorough, and very pleasant. They did what they had to do. They also gave me an update as to what was going on. The tech had to put a part in, but I understand from American Home Shield advertisement that if a part is needed, I wouldn't be charged. But everything went very well. I was very pleased.

I put in a claim online when our water heater wasn't working. My husband was home when the contractor came and everything went fine. They came when they said they were going to. My husband was satisfied with their customer service. The water heater needed to be replaced. So, they were out on a Saturday, and they got approval and replaced it on Monday. It was fairly quick.

I filed an air conditioning claim online to American Home Shield. Comfort First came out the next day and they were great. I ended up knowing that it was just a matter of a switch so there was nothing really wrong with it. Somehow, a switch had turned off. Overall, I'm very satisfied.

AHS sent GE Appliances and the service was great. I was very happy with that. I've been with AHS for two years, and they are very prompt. They provide great customer service and they always send a quality guy. I won't be leaving AHS company any time soon.

We've been pretty fortunate with Home Shield since we started having them in 2010. They seem to work pretty well for us and they've replaced a lot of things that needed to be replaced. Recently, we had Riverside Heating and Air conditioning and they actually did an okay job. They called and said they would be here a certain time and the technician came within that window. When submitting claims, doing it online is really good. When we call though, we have to wait 20 minutes on the phone. Also, I hope the price can be a little less expensive. Still, I would recommend Home Shield.

Everything was great when Appliance Pros of Tallahassee came out for our claim and I would recommend them. We've been with Home Shield for 10 years now and the claim process has been good.

The inspection came up with something about a stool downstairs, so the inspector said something had to be done. I was kinda hoping to just get rid of the stool, but my renters wanted to keep it and wanted it repaired, so they had to take it out and redo the whole thing, and the backflow. It’s all done and taken care of. Everything has been good with American Home Shield. I’m closing on the house on the 10th of October, and the inspector said everything’s fine.

Arctic Air Service and Maintenance was sent by American Home Shield to service the air conditioner that wasn’t working. It was blowing just hot air. The contractor was awesome. He explained everything that he was doing. He even showed me what the part was that went bad and why it went bad. And within a couple minutes, we were up and going. I called AHS to submit my claim. The first time, it was through automated prompts, and I called back, and I spoke to a person. That was a Friday and they told me they could get to me on Saturday, but then they called back and said they could get to me Friday evening. So, they exploded the expectations. American Home Shield is truly a blessing.

I have AHS for three years here and almost three years back in Atlanta at a different property. So far, things have been pretty good. Recently, I called in and submitted tickets for the compressor fan that wasn't running, and they came out and swapped out the start capacitor for the fan. I was told the contractors were to come between 9:00 to 12:00 and they came on time. I also don't really like websites to begin with, but as American Home Shield's website goes, it was accessible. It's a good idea to have American Home Shield.

I had a problem with my AC unit. AHS later sent Cecil and Sons and I was very happy with them. The two vendors that AHS sent prior, one was belligerent, and the other one was trying to charge us for things that weren't necessary. It wasn't the matter of repair, it was more trying to determine what was the issue. This claim has been going on for a month and a half.

I was very glad with TL Services Inc. American Home Shield sent them out after I made a service request for my AC unit. The technician was very knowledgeable and professional. He was a very nice guy and was a gentleman. He checked the unit and everything was fine. We've been with American Home Shield for six years since we moved to this house. They have an easy claim process. If the issue is a straightforward thing, I'd go online to make a claim. But not if I have my doubts. With my AC, I wasn't sure if it was the AC or the ducts so I called American Home Shield that day and they put the order through.

Everything went pretty good with my AC unit claim. American Home Shield sent Hospitality Heating and Air Conditioning and they were able to resolve the issue. I called AHS to submit my claim, and a gentleman that was overseas, first of all, ran the card that was on file and I told him not to. It was also hard trying to interact with him. So, that wasn’t great to deal with.

We were having the locks rekeyed from the previous owner and Dan's Pro-Lock did a great job. I made a phone call to AHS to submit the claim and the service representative I spoke with was very pleasant. When she set the appointment, she said that we'd be getting a follow-up phone call on when a contractor would come out 'cause we're out in the country, and we did. The contractor was prompt, came in, got the locks rekeyed, cleaned up after himself, and headed back out. I'd recommend my friends and family to get American Home Shield if they needed the home protection.

My dryer was clanking quite badly and making a horrible noise. I sent the claim through online to American Home Shield and the contractor took about a week to come out, which was okay. I live about 35 miles and they scheduled me when they came up here, which was on Friday. When the technician got here, he pulled the dryer, looked in and said it was the wheel. He said he had a part with him. He fixed the dryer and cleaned it up a little bit, and I was very satisfied. He was a very polite and nice young man, and the claim went great.

Precision Door Services came out and it seemed to go well at the beginning. The tech looked at it and sized the garage door up. He put some screws in, tightened up the garage door, and it opened and closed pretty good. But a couple of days later, it worked it's way loose or something. It got back to the way it was when I called and it's pushing up the lever there. Some sort of torque being applied that makes it kinda come loose and there's a huge clunk when the door opens. I notified Precision and they said I would have to call the warranty so I did and AHS said to go ahead and make an appointment with Precision. The tech is coming out again. I've been with AHS for almost a year now and I will be renewing with them.

My refrigerator had a problem. I went through online to submit a claim and the process was good. The first contractor couldn’t come at the right time. So, I contacted American Home Shield so that they could solve it. I got a second contractor from a different company and he gave me an appointment. He came in the right time and he diagnosed the problem. Then the next day, he came and fixed it. It was excellent. The refrigerator is normal now.

I’ve been with American Home Shield since July and the interaction was good. Everything went perfectly with my claim regarding my spa and the contractor was timely, courteous and responsive. He got the job done.

I had an old home warranty, and the contractors they would try to send left a lot to be desired, so they let me use my own. I went with American Home Shield after that company refused to renew me. Everything went fine with the claim I filed with AHS for a plumbing problem. Chesapeake Plumbing and Heating came out and resolved my issue.

Both my washing machine and dryer had problems that I didn't even know and it had gotten worse. I submitted a claim with American Home Shield and the online process was great and very easy. Everything went smooth and I was so appreciative. The contractor who came out was professional, did excellent service, knew exactly what was needed, and did the job quickly. He has expertise and I was well pleased.

Our refrigerator stopped cooling and I submitted the claim online to American Home Shield. It took about three days for the first people to come out. One of them said that they suspected that the Freon leaked out of it and they don't do anything with Freon. So, they contacted another company. The next people made an appointment for the following week. In the meantime, we had to buy a lot of ice for the ice chest and borrow a refrigerator. It was a pain in the rear end. Then, the technicians weren’t able to repair it. This was the fifth time that somebody had to come out for that refrigerator. It wasn’t repairable before and it was kind of pieced together. So, I got really frustrated and I replaced all my appliances. I got a refrigerator, a stove, a microwave and a dishwasher. I'm satisfied now that it's finally done, but it was very frustrating. American Home Shield was pretty good but their vendors were a little suspect in the process.

I’m a service member and I was gone for two months. My wife had a lot of issues and one was a leaking pipe. This happened all in August and my wife went out the house for almost a month. I just got back a few days ago and so I got on the phone with American Home Shield to discuss getting plumbers out. After talking to an agent, I was transferred to a Spanish line and the agent was talking to me in Spanish. I had no clue what she was saying. Then she started speaking in English and then I had to explain to her what I had just went through with the agent. Then they put me on hold and transferred me. Price Right Plumbing and Drain Cleaning came out yesterday and they were nice and courteous. The interaction and service they provided was good. Overall, I’m satisfied with American Home Shield.

We had a stoppage where water and feces were coming up in the bathtubs and the toilet, and water was coming out from underneath the toilet all over the floor. I filed a claim with American Home Shield over the phone. Their reps were very helpful. It happened on a Friday, so we had the weekend but they were very good about getting somebody out here just as soon as they could get a hold of them. They even offered to reimburse me if I could find somebody before they did. Edmundson Mechanical Services came out. They’re a very good company. They also put in my air units, and they were really good about trying to take care of our needs. They came out three different times until they got everything taken care of. Everybody has been really good about timeliness and everything in trying to take care of my issues. I’ve been talking to a friend about American Home Shield.

My hot water tank was busted. I submitted a claim to American Home Shield and they sent Greenway out here to evaluate the situation. They told me that they would replace the hot water tank, and that they would do the work, I just needed $1,000 deductible. I'm trying to work on getting the $1,000 deductible now. The water is running down on my outside until I could get the money. It's running from a pipe outside, down the roof and onto the patio, instead of running upstairs.

I've been with AHS since 2010. I like paying only $100 to get my air conditioner fixed three times. They’re also really prompt and get back with you pretty fast. I submitted my recent claim online and the process was easy as well.

American Home Shield sent Zanes Locksmith Shop for our claim and they were excellent. The claims process was pretty painless.

Our AC unit needed Freon and because it was an old unit, it was gonna cost us $1,000 to have the Freon replaced. We didn't wanna pay and invest $1,000 in a unit that’s 15 years old, with no guarantee. It could have the same problem in six months, so we wanted to get it replaced. And to replace it, we only wound up with a $500 cash-in-lieu. It was repairable in AHS's eyes but not replaceable. But to us, it really wasn't repairable. We paid $4,000 to have it replaced. So that wasn't a great experience.

Piedmont Mechanical Contractors came out for my AC unit and everything was perfect. The AC needed a blower motor and the claim process at American Home Shield worked out fine.

I just got AHS warranty 15 days ago. They’re a big company, then I looked it up online. Based on the reviews, I decided to go with them. I filed a claim online, and the other one was on the phone. Both of them were easily done, but online, it’s like I can do it on my phone. A-US Air Conditioning of Texas, the company that came out, was good. They were on time and they did their job.

I had a stoppage in my condensation drain on my AC in the house and the water was backing up in the drain area. When I filed the claim online, I had to play a little bit with their website to file my specific need. I just put it on the plumbing or AC since I didn’t know which one will do. The contractor that came was decent and went right into it. I showed him what I needed to have looked at. He explained and gave me some pointers on how to prevent that from happening again like putting bleach in the drain to keep it clean and smooth. With the weather being warm here earlier, the AC unit was running almost 24-7 which caused the problem. It hadn’t been snaked in about three years. Since the repair, I’ve checked on it a couple of times and everything’s running smoothly. But the temperature has dropped now so the AC is not coming on as much. But so far, I’m satisfied with AHS. The rates are pretty good and I haven’t had any problems yet.

I just moved in June and I’ve been with American Home Shield since then. But then I was with them at my previous address too for four years. They're really fast when you call the number. It is all automated. But you usually have an appointment within a day or two. They just get back to you right away to have your appliance fixed. Appliance Solutions came out last Friday and the tech was super nice. He was in there for about 30 seconds. He said it was the pan underneath the refrigerator that was making the vibrating noise, and he fixed it temporarily. And then on Saturday the fridge was making that noise again, so I contacted them. They're coming out next week. I wasn’t available today when they were in the area. But they were great.

GE Appliances came out and serviced the washing machine. It was leaking and making very loud noises, and it would not spin. Sometimes, it would not shift gears. I called that claim in to AHS and they were very helpful. It was great. But the timeframe for when we could expect the contractor to come out was somewhat delayed because they were smashed. It was like a week. That aside, the contractor was great. They did what they had to do. They diagnosed the problem, said it completely had to be rebuilt and ordered the parts. Then somebody else came back and rebuilt it. The washing machine has been functioning perfectly after the repair. I'm very pleased with American Home Shield overall.

I recently renewed with American Home Shield, which I've been with for a little bit over a year. I brought them up to a few friends and I’ll keep mentioning them. When I called a claim regarding my AC, the representatives were really helpful. The AC wasn’t cooling and the fan outside wasn’t working and it was making some noise. The contractor came and changed some part and it worked again. He was here for 40 minutes max and was talking to me. My AC is working fine now.

I had leaky parts in the basement and a bad shutoff valve on one of my water lines. I filed the claim to American Home Shield over the phone and the rep was kinda slow. We had a problem understanding each other. It sounded foreign and seemed to take a lot longer than I thought, but we got through it. Wind Bender Mechanical Services came out. We had them come to our house before for another problem we had a while back. The guy was really nice and knowledgeable. He came in, took pictures of the problem, told me he'd get back with me when they would send in the pictures and make sure everything was authorized so they could send out and get the parts. Then they got back with me to schedule and came in and put the parts in. It's been doing great.

Dawson Services came out for my recent claim. They have done a couple of calls for me and they're really good. It's just that I don't like the services of American Home Shield now. They’ve vendored it out overseas. It's absolute frustration when calling. Number one, the lines are not really clear. Number two, I’m a little bit hard of hearing and most of them have very thick accents. It takes 15 minutes to get transferred over to the States and talk to someone. I'm totally unsatisfied with dealing with the people overseas because it’s nothing but a nightmare. I realized that all companies are doing it, but customer service is a dead issue with the executives. I’ve never had any trouble before they vendored that out. It’s the outsource that has shot American Home Shield's customer service to hell.

When I called AHS to file a claim, my interaction with the rep was excellent. They were very receptive and eager to help. That claim went great. The guy from Rg Plumbing & Rooter who came out was very professional, courteous and on time. He handled everything beautifully.

I’ve been with American Home Shield since March of 2017 and when the toilet wasn't flushing and constantly running, the contractor who came out was very efficient and punctual. He had to replace a part on the bowl and he finished it on the same day he came out. He did his job. Since the repair, the toilet has been good and it's back to normal.

Our dryer wasn’t heating up and I went online to submit a claim. American Home Shield's online claim process is good because I didn’t have to wait for a person to talk. My Tech Joe Appliance Repair came out after a day or two and the fix was done in the same day. The work done was good. Although the towels take longer to dry, the dryer is okay now.

The AC was blowing hot air and it wasn’t cooling off. We called American Home Shield and they were prompt and it was quick. We didn't wait. It was less than 24 hours when the technician got back to us. So everything went well. When the contractor came and did the work, they were able to fix it. We had American Home Shield before, then we moved away from Texas, and now we’re back. So we've had them for about three years now.

I’ve been with American Home Shield for 8 years and called for several homes because I lease some of them out. I have had mixed feelings about them because sometimes I get contractors that are really, really good and do what they have to do and get things done. And then I have those that I’ve questioned because they keep on coming out here and the AC keeps on giving up on me. They just tell me, “Well, if we have the part and we can get it running, then that’s what we do.” But then a couple of months later, I’m in the same boat, having to call. But, overall, I’m content with the services. I’ve heard and experienced all good things about AHS. They've been excellent.

There was an issue with the main shutoff valve inside my house. It was leaking when it was on. American Home Shield gave me Hoosier Plumbing Inc. as my contractor and they contacted me that day saying they were gonna come the next day. But because of my availability, they didn't wind up coming until the following Monday. They would've been there sooner though if I had been available. I was at work when they came and I just talked to them on the phone. But my fiancée was there and she didn't say anything about them being rude. They fixed the main shutoff valve and everything has been great. I’m glad that I have American Home Shield to have my back. I would recommend them.

We had an issue with our dishwasher. I called American Home Shield then they referred me to the company. And then the company contacted me, and then they came and fixed the dishwasher. They were communicative and responsible. It turned out that something was stuck. It was an easy fix.

With American Home Shield, I like not getting a giant bill when something breaks. I have a deductible, and I pay the premiums, but it offers some expense stability. So, I like that feature of home warranties in general. I realized quite a few years ago that when we had an appliance replaced, AHS is paying a lot less for those appliances than I was paying. So, it occurred to me that unlike people will say of insurance companies is that I could actually save money, and AHS could actually make some money at the same time because they're paying less for the services since they're bundling volume through the service provider. And especially that I have two homes now with a home warranty. I don’t live in the other home, and I don’t have time to deal with it. So, when something breaks, I have one number to call, they’ll send somebody out and I don’t have to have a guy that does everything or have 10 guys to get everything done.

There was water leaking all over the floor at the bottom of the water heater and there was no moisture coming out the pressure valve. The interaction with the contractor was excellent and they replaced the water heater. Since then, there has been no leaks and it’s great. But when we signed the paperwork with American Home Shield, I didn’t realize that as soon as I made a claim, it was gonna cost me another $75. So, I was a little disappointed in that. Either I missed it in the paperwork or the Realtor didn’t explain it to me at the time of purchase.

My experience with AHS contractor, Pride A/C & Heating, was extremely positive. The gentleman that came out diagnosed the issue quickly. A board went bad and he did a temporary fix. They got the board and the tech came back in a couple of days. We were out of AC for about three days. It was a little warm here in our neck of the woods. But the experience was very good. I've been with AHS for a few years now and their reps have been very professional and helpful. So far, AHS has been very flexible. They've covered most of the things that we've had issues with. And when there's a part that they can't find, they replace the whole unit. So, having AHS has been very positive.

There was a problem with my thermostat and because I wasn’t sure if it was a covered benefit, I ended up doing the claim over the phone. American Home Shield said they would put in a request right away, that they would notify the contractor and that I would hear from them through email or by phone. It was Air Climate Solutions that came out and they were wonderful. The guy seems very responsible, professional and very responsive. So he did a good job. The thermostat is repaired now. The last time, he came out too and he did a repair outside on my air conditioner.

I put in the request American Home Shield online and it was easy. However, there needs to be a little bit of a description box. For example, ours was a pool pump but there are several different pumps. It would be very helpful to have a description box in AHS online submittal. Alex Pool Services came out and it went great. There were a couple of claims that I had filed regarding their work and I needed to follow up with AHS on one because AHS denied one claim. They said that there was rodent damage but there was actually none. There was also a bit of a communication issue, but they were right there with evidence that rodents were not the cause of the corrosion. They had a quick follow up and it was all taken care of.

My microwave was not working, one of the burners had burned out on the cooktop, and my washing machine was not working. I submitted a claim with American Home Shield by phone and spoke with a person. Quality Services came out and since then, everything has been working.

I have been with American Home Shield for less than a year and I called them to file claim for plumbing. The first contractor was not able to fix it and AHS had to send somebody else after a day. He was able to fix it and the interaction with him was very good.

I have an oven that has been in need of repair for over two months. The contracted company came out on three occasions with parts that were ordered and didn't work. He said AHS would contact me for the next step. I have had to contact AHS on each turn and was even hung up upon in the last phone call. When I asked to speak to a supervisor or someone who could help me answer my questions, I was told that there is no one that can help me. I am very disappointed in the professionalism of this company and how the customers are treated. My claim remains unresolved.

I have had AHS for some time now. Every time I put in a service request it is a battle. I requested service a month ago and still have not gotten anywhere. I was assigned another contractor and the notes say "unable to contact you", well I never got a call or email from the contractor. This is the 3rd time I have requested a repair and 3 times that I just end up canceling my request because they have nobody to come out or it is a huge hassle to get anywhere with these people. I am cancelling my plan and looking into another company.

AC went out and service company was unable to fix it. Said it would be a few days before they could come back. Also contact did not disclose that all services would not be covered. AHS would not do anything to help us.

I usually just call American Home Shield to submit claims. My washing machine made a lot of noise and it wouldn’t stay on the tub. It won’t stay in place. When it starts to spin or anything, it walks almost all the way out of the laundry room. It’s just not working right. But the contractor that AHS assigned have been very good about coming and checking. I’m just anxious to get it straightened out.

They are a waste of time. Save your money and time. Stay Away. Find another company. Choice Home is a better company. They wouldn’t refund my payment after they said I could find an outside contractor to complete the job when every I called they give me the runaround. Was on hold for over an hour to cancel my contract.

We switched from 2-10 to American Home Shield and we have had nothing but bad experiences with AHS. Last year, it took AHS six months to fix an air conditioning problem because they refused to accept the contractor they chose did not know how to do their jobs. They misdiagnosed the problem several times and finally got the problem fixed after nearly an entire summer of no air conditioning. And we live in GA. It was not comfortable. This year, same issue. The contractor misdiagnosed the problem. Charged us for Freon we did not need in the wrong system. We are currently going through a situation involving a refrigerator. One that is only two years old and one that they themselves installed. Apparently, the lines were not hooked up right which caused a slow leak; of once again, Freon. We will have to pay for that Freon. We are in week two, still no refrigerator.

I called asking for an address of where I can send a check for a Home Warranty Product. I needed an overnight address because I only have access to FedEx and not to regular mail. I had to speak to several people and was on hold for over 45 minutes and they kept insisting they didn't have an address besides a PO Box. I explained that I can't send to a PO Box and they insisted that was all they had. It seems they didn't understand why I was required to send the check via FedEx (because I need to be able to track check) - and although I explained why I was calling and why I needed to send the check via FedEx, no one could help me.

DO NOT USE THIS COMPANY! Our family has been without use of our microwave for over 6 weeks. AHS has sent techs to work on it multiple times, and now that the tech has determined that it needs the most expensive part replaced or needs to be replaced entirely, AHS is claiming that the microwave isn't covered. Besides the fact that the entire process has taken WAY too long, my husband has missed time from work to meet with techs and has had to initiate follow up calls. When they all the sudden decided the microwave wasn't covered, did anyone call to update us? NO!! WE HAVE BEEN WAITING OVER A WEEK FROM THE LAST TECH VISIT! My husband called to see what was the hold up and was told they won't be covering it. No supervisor is available to discuss this either. Don't waste your time or money. Check their Facebook page for loads of similar issues!!!

Every time we call AHS, everything has been fine. Usually, my wife puts in the claim online and she likes how it's easy to do that. We had a tech, Juan, come out for our appliance and he was prompt. I got a text message that he was on his way. When he got to our location, he was very polite and clean. We've had such a good experience with AHS.

We've had our American Home Shield coverage on this particular home since June when we closed. We've used American Home Shield in the past though. Our most recent claim was on the AC. Quality Services came out for it and they were okay. Nothing was poor in regards to the service that we got. When I spoke with one gentleman, he was very abrupt. The second gentleman that came out kind of explained to me what the problem was and told me what he was gonna do, which were fantastic. But, all of a sudden, I get a call saying, "Okay, we're ready to install stuff in your house." I didn't know they were coming out to install things.

I had somebody come out and fixed my garage. The wire broke causing it to be lopsided. I submitted a claim online at the request of Home Shield, but I had to do it again. Then I was told to expect the contractor at 12 o’clock but the contractor said he was told that morning. So, the expectation was different as to when he would arrive. But the service was excellent. Magic City Doors was very good.

I would recommend American Home Shield to a friend. Submitting claims with them has been fine on my end. I had an appliance issue where they sent Paul’s Appliance Services out. The tech was fantastic, and I would also recommend his company.

Our AC unit was not working. Reep’s Air and Refrigeration came out last year to check it, and added Freon to it. But that didn’t fix the problem. The Freon was leaking out. At that time, we really didn’t have the money to get a new unit and American Home Shield only paid $1,500. I thought they would pay more, but I had to pay out of pocket. Also, we’ve only had the AHS home warranty last year, but the initial monthly cost went up $10 on me.

My unit was not cooling like it normally does and I originally did the claim online to American Home Shield. The first time the contractor came out, they said that it had a clogged line and they flushed it but then, it wasn’t cooling again. I had to have them come back out two times because it still was not cooling properly but it’s working okay for now. They were very professional but they didn’t know what was going on.

The electrician came and changed the breaker from a 20-amp breaker to a 30, and then, 7-H came out and repaired the dryer, and it has worked perfectly ever since. They did two visits. So, they came out, figured it out what was what and ordered the part. They came back and installed the part. It took a couple days. I submitted this claim over the phone and the representative was decent. American Home Shield, as well as the contractors did exactly what they were hired to do and did a good job.

I had a callback on September 6 for a claim that I filed through American Home Shield and AAA All Brands Appliance came out. The gentleman informed me that there was a leak on the unit outside and he replaced the teeny tiny valve that's probably no bigger than a dime, and he put 3 pounds of Freon in it then said I was fine. I have two units and this and it's the upstairs unit. The same upstairs unit that was not cooling back on September 6 was not cooling again. AAA All Brands came out again because it was within 30 days and the technician informed me that the coil inside the air handler inside the house had three leaks in it. I'm guessing that those three leaks did not happen in 18 days. He was supposedly going to file a report with American Home Shield probably Wednesday because it was 4:30 when he left my house on Wednesday.

Southeastern Property Services came out the same day I filed a claim with AHS. And I highly recommend them. The contractor was a nice person and fixed it that day.

I called on a Wednesday to file a claim for my air conditioning. The guy from Climate Control was here on Thursday. He said that I needed Freon, but I told him that I wouldn’t bother now until spring since we’re going to turn the AC off soon. I don't know if American Home Shield pays that or that's on me. He said that I would be responsible. Overall, I would recommend AHS.

A couple of ceiling fans of mine weren't spinning. I submitted a claim online to AHS through my account. A tech from JEM Electric, LLC came out to service the issue and he was great. He showed up on time and was able to resolve the issue in one trip. The fans have been fine since then.

The refrigerator wasn’t working and at first, I tried filing a claim online with AHS. But I was not familiar with the online process, so I called them. Then I went back online. They assigned A&R Appliance Repair to my claim and told me that the contractor would be out in five days. Then, we had a first tech who came down and he was a younger guy. Then, the second guy who came out said that he normally is the guy who comes out but he was on vacation at the time. So he was the one who came on the second and third visit. He had to order some more parts because the first tech didn’t and he was really nice. He was also professional and very personable. I liked him and I would call him again. Now, I’ve no issues with the refrigerator anymore and it works like it's brand new. Overall, I was very pleased with the service.

American Home Shield sent out Ace Heating and Cooling after I submitted a claim on the AHS website. The claims process was very easy and that went pretty smoothly. The contractor was excellent and they resolved the issue.

American Home Shield's stuff seemed to be better in this neighborhood that I live in. I've been with them for almost a year and submitting a claim has always been excellent. I’ve never had an issue with them and I’ve used them quite a bit. I do my claims mostly over the phone. I’ve done it online as well. On my most recent claim, my experience has been good. The contractor from Millennial was very knowledgeable. He actually told me things about other issues that could arise, which will help me save money down the road. He was very quick on the job he did. He contacted me very quickly as well. He was all-around excellent.

The outside unit of the air conditioner on our house was acting up. My wife called it in with American Home Shield and they sent out Waggoner Air Conditioning and Refrigeration. I spoke to the guy and he was all good, very helpful, and friendly. The run capacitor was changed and the AC unit was fixed. He did a good job and the unit is still up and running. We've been an American Home Shield customer since February and we've had very good experiences. I’m pleased.

We went out of air conditioning and the next day, the contractor was out. It was great in a 99-degree weather. A guy came out, lickety-split, and said, “Put a condenser in.” Then said, “Okay, you’re good to go.” But then, the next day, it was the same thing so we called American Home Shield again and they sent out the same company again. It was a different guy. He looked over more thoroughly and told us something else to do. He was really professional and we liked him a lot. It went well after the second time and we’re happy.

I filed a claim to AHS because the panel on the microwave stopped working, so I was not able to use it. I submitted the claim online and the process was very simple. The contractor that came was efficient. I put the request in on a Friday, he was here on Monday, and it was all five minutes he determined that the part was no longer available, and so he recommended a replacement, not a repair. I ended up calling AHS to get an update on the claim, and we talked through the process and the rep recommended some options. I was also doing my research on the side, and then I was able to quickly pick my option and the process to get the microwave very fast. They sent a whole new microwave and the contractors installed it and that was also a very efficient process.

I’ve been with American Home Shield for about two years and when I submit claims, I do them online. The process is not difficult at all. My most recent claim was for a plumbing issue and it went well.

American Home Shield has been pretty fair. There were two incidents over all these years. One was the sump pump, and they didn’t replace or fix it because the water from the air conditioner drips in it. And if the water from the air conditioner drips in it then they won’t really service it or won’t change it. And the other incident was the garage door. Boy, oh, boy. They cover one part of it but not the other. But the door can open without the opener. I think what they cover is maybe the door itself, not actually the actual device, or vice versa. I can’t remember now. But I remember I was disappointed in that, but still. Those were the only two. Everything else is just great.

The icemaker wasn’t making ice. I spoke with representatives at AHS to file a claim and they were horrendous. They were from another country, they didn’t understand and I didn’t like dealing with them. But the contractor who came out was good. He came three times, though it wasn’t his fault. When he came, he had the part that he thought he needed to resolve the problem, but it turned out that the icemaker still wasn’t making ice. So we had to call them again. Things didn't go smoothly, but that was fine and the icemaker has been working since the service.

There was no power in one room and so I called it in to American Home Shield. The claims rep was good and Lynch Electrical came out to fix the electrical outlet. The quality of work done was really good. Overall, all my claims with American Home Shield were good.

We had American Home Shield years ago and then we moved into this house and we also got the warranty. Their people were really nice but we have some issues because United Air Temp didn't find the gas leak. The company that we've been dealing with that installed an air conditioning unit is Snell and they had electronic sniffers. They could still smell the gas and they know where it's coming from. But United couldn't find it. And apparently, the United tech patched up where the leak was with some paste, and Snell told me that it was not a good way to fix it and it is really dangerous. The guy from United seemed like he was a nice guy and he seemed to know what he was talking about. But putting a little bit of soapy water in the valve is a safety issue. We don’t need our house blowing up.

Rapp’s Heating and AC came out for our plumbing issue. It went perfectly with this claim. The contractor was very professional. Other than putting the little things on their feet like some people do, he came in, I took him to the kitchen, he opened the cabinet, told me what he thought it was, and then, told me that he was gonna run a test and that I could watch the test so I could feel better about it not leaking anymore. He ran the test in front of me then he asked me if I was gonna have the bottom fixed, and I said I was gonna have to. He said it would take a while to dry and that he knows a company that does this, if I wanted his card. I said that would be great.

Filing a claim online with American Home Shield was pretty easy. It was for a garage. The sensor seemed to be off. The technician that came out was really friendly and a cool guy. He assessed the garage and said that it was the sensors. He came out and replaced the sensors. The garage works now, so that’s great and I'm satisfied.

It was really easy submitting a claim with American Home Shield for my hot water heater online. We had a problem with something under the house back in spring, and it was the same guys that came. They did a good job even though we had to pay some additional because some kind of pipeline. Now, the hot water heater's working fine. Also, the rate's going up a little bit this year, but that’s ‘cause everything is a year older. We just started using AHS last November when my sister and I bought this house as a vacation place and so far, we're happy with them.

The previous owner of the house had used American Home Shield and had very high recommendations for them, so I thought I would give them a try also. I'm about a year with them now and we're getting ready to renew our policy. The last people that came out was K & S Plumbing and they were here within a day. The contractor solved the problem and left. He was very professional and knew exactly what he was doing and how to fix the problem. I normally submit claims over the phone and the representative has been very good. They take all the information, and I get an email shortly thereafter saying that they've contacted this vendor, and they would be coming out to take care of the problem.

I had a dishwasher that wasn’t working properly. I filed a claim with American Home Shield over the phone and I had an excellent interaction with the claims rep. A tech from KM Lewis Enterprises came out, and he was great. He came on time. He was very polite and very professional. He diagnosed the problem, ordered the parts, then when the parts came in, they called me from their office and I set up a new appointment, and the same tech came again on time. He installed it, he did the job fast and well, and it’s been working. So, I commend them. I give them the highest rating.

I typically do claims with American Home Shield online and most of the time, it’s straightforward. It gives me a timeframe of when the contractor is gonna contact me. One time, a few years ago, I had some issues with the website but now it’s fine. I’ve had Lake Plumbing out a few times and my interaction with them is excellent every time. I've had them out to unclog an upstairs toilet and fix an underspout under the sink. This time, it wasn’t a big issue. The dishwasher was broken in the off position so we didn’t have our dishwasher until they set up to fix it. But the guy fixed it in 20 minutes. He was in and out of here.

This summer, we’ve had air conditioning issues with two separate properties, and both experiences have been horrific trying to get it repaired. AHS techs did not do a full diagnostic when they got here. AHS would send out the tech and would say, “And it might be something simple, like your capacitor’s low on voltage.” So, they'd replace the capacitor, they'd say it’s up and running, and they'd leave. And our tenants would come home and the air conditioner would not be working. So, there might be multiple issues that we just don’t know about. We’ve had technicians that have come out to one of our properties five times. They'd fix one thing, and if that starts the engine running, they'd just go on.

We filed our most recent claim with American Home Shield for an appliance issue. Busy Bee Appliance was great. They repaired the problem, and we’re doing fine.

The AC wasn’t working. American Home Shield sent Airmax and the service guy was professional, he knew what he was doing, and he fixed the issue right away. He realized what it was right away, and it only took minutes to fix. There was a slight electrical problem. We've had American Home Shield since ’92. This is my second house that I'm having it. I travel and stuff never breaks when I'm home. But in the other house that was older, they replaced the heater and the air conditioning unit, stove, hot water heater, and something else. It's always been pretty good.

I’m a new customer of American Home Shield and it's nice to see that they take care of their clients. I submitted a claim online and their website was easy to use. I also love Intercity Plumbing, the contractor that came out. They were knowledgeable and fast and did the job right away. Everything was perfect.

Good Shepherd was sent out by American Home Shield to service the dryer. I did the claim online. The online website and the overall online process work for me. Good Shepherd came out within a day or two. It was pretty quick though. They were very professional and very friendly. The only negative feedback I have is the service guy recommended me to get a certain part. And this was not directly related to the job itself. But he recommended me to get a certain part, and then I went ahead and took his recommendation. It had been the same exact part that I already had. He should’ve known that because he was manipulating the part that I had. So, I didn’t understand why he had asked me to buy the extra part. Still, I ended up using it.

Home Shield gave me All Systems Heating and Air for a plumbing claim recently who then resolved the issue. They were professional and timely and they did a good job. But when I had my very first claim, they sent Sears and it was difficult working with them. Also, the claims process can be a little convoluted sometimes but it's okay. I have recommended AHS to my friends and when my policy is up, I will more than likely renew it.

My furnace was not working and the online process of submitting the claim was great. ACI Northwest came out after a couple of weeks and they didn’t do anything. I was not happy with them at all. They told me I needed to call an electrician but it turned out I didn’t need an electrician. The furnace guy just didn’t know what he was doing. The electrician guy fixed it. It was just a switch, but I ended up paying $225 to have them come out when the furnace guys should’ve fixed it. And I had to wait another two weeks for the electrician. But it was not American Home Shield’s fault at all.

American Home Shield has a call center in another country, which is fine, but my wife and I are hard of hearing, and it was kinda hard for us. They have a certain tone that we don’t hear that well. I found a more direct number and got ahold of a representative that I could understand better. The first contractor that came out for the air conditioner didn't have the tools and AHS called out somebody else. The second people, Efficient Air, diagnosed it right away. They said they had to go through AHS in order to get the part because it was a blower motor. It wasn’t an easy fix. It involved a part that they had to order and once that got going, it was all right. They put in a new motor so the air conditioner is working. They answered all my questions and they explained things. I was happy with them.

The garbage disposal was leaking under the sink. You turn the water on and it’d come out the bottom. The contractor that AHS sent out gave me a certain time, and he showed up a little bit early, which was okay with me. He was very, very courteous. I liked the guy. He was pretty neat, and he didn’t make a mess. When he did make a mess though, he cleaned up and went from there. He replaced the garbage disposal, and he had to do some replumbing and adjustments for the new garbage disposal.

I prefer to call when submitting a claim and it's perfect. Everything went just up to par. Also, everything about my claim regarding the electric issue was great. Moen Electric resolved the issue extremely easy. The guy was very polite. I also had my dryer repaired and that went well too.

I’m so happy I have American Home Shield. I called a claim regarding the door of the refrigerator and the representative was very expeditious. They sent someone out very fast. It took the contractor two days to come out. I had to make sure somebody was home. Since the repair, the door is working perfectly. Before, I couldn’t stop the ding in the door of the refrigerator. It kept opening and would ding. And for some reason, the bottom door has stopped shutting the right way. American Hi-Tech Appliance came out and they were very professional. If you didn’t have the right screw, the contractor provided a screw that would fit the right way.

American Home Shield seemed like they were competitively priced, offered a little bit more and had a quicker response than others. I submitted the claim online and it wasn't too bad. R Harris A/C & Heating came out and they were great. They were relatively transparent. The tech talked me through what was going on, and they were quick and professional.

My AC claim with American Home Shield went well. We did it online. The online process was extremely easy. It was easier than I thought it would be. Texas Best Heating came out, and they did well. The guy who came out was professional, and he fixed it right away. He was really good, cleaned up my unit, and then left. AHS always sends out good agents that were good service people that's why we've kept them instead of moving to someone else who comes in cheaper.

I submitted a claim online to American Home Shield for the microwave which wasn’t heating. The contractor was friendly, quick and it took him less than 20 minutes to get everything back working. Since then, the microwave is working like it should. We’ve been with American Home Shield for about two months and the experience has been good so far.

I love submitting my claims with American Home Shield online. I had an appliance issue and GE Appliances came out, and I have Landstar coming out tomorrow to deliver a new refrigerator. They should be here by 7:00 AM. I love American Home Shield. They’re very helpful, very courteous, and get everything on a very timely manner.

I've been with American Home Shield for about three months, but I was with their sister company before for 18 years. Before when we had a problem, we never had a problem submitting a claim. We had an appliance issue and that was our recent claim. It went great. Direct Appliance Repair came out, and they were able to resolve the issue. I called and they scheduled an appointment. The tech showed up, he looked at the equipment, found what was wrong with the appliance, and he was able to fix it within less than an hour.

The guy that came out was fine and he fixed what was going on, so that was good. And then American Home Shield followed up to see if everything went well.

I went into American Home Shield's customer portal and submitted a service request when the air conditioner stopped working. The contractor called the next day, which was a Saturday. When they came out, they were competent and polite. They were in and out quick. But I had a less than pleasant experience with the last claim that I had. My refrigerator went out and they sent a service technician out relatively quickly, but he determined it was gonna need special-order parts, and it was gonna take several weeks to get the parts and we needed another technician out.

On 9/17/19, we filed a service request because our air conditioner was not cooling. We were contacted by a service representative who stated that all of the service contractors were overbooked. They could not assign a contractor to come service our unit. We were given the option to locate a service person on our own to complete the repair. We were told this process requires the service person to assess the problem and call AHS for an authorization prior to doing repairs. We spent time locating someone and meeting them for the appointment. They determined that the compressor would have to be replaced. They provided an estimate of $2585 to replace the compressor.

I’m been paying 3 years this insurance! They told me if one of my appliances broke they will give me a new one! This is not true! My dishwasher has a door problem. The company they send supposed to say they can’t fix this cause the parts are not available anymore. They didn’t call me back. They just send me a email saying the case is close! Wtf! You still not fixing my problem! I call 3 times, speak with different people, the last one say they can’t cover my dishwasher cause someone slammed the door and broke! Ok how you assume something like this? Is just a ridiculous excuse to not cover me!! This is wasting time and money! I feel so frustrated! I pay this insurance thinking when I need it they will be great! But not!! They charge me $100 for service for nothing!! I want to cancel this contract and they told me I have to pay a fee for this!! This is ridiculous!! Stay away from this Insurance!!??

This is the worst company to ever work with. It took so many calls to get an appointment. When I called, they informed me that my plumbing issue was covered, and immediately took my $100. When they sent someone, they turned around and said that the work is no longer covered. I asked for my deposit back, and it took them so many weeks to do a simple investigation. Thereafter no one contacted me as promised and only to find out that my request was denied. I will never recommend this company to anyone - they don't even deserve one star.

We had American Home Shield for several years on our original home. Luckily, we never had to use them for anything more than minor home repairs. When we sold our original home and purchased another home our air conditioner stopped working in the hottest summer days in Michigan in July 2019. We were out of state and our 84 year old mother was in the home when this occurred.

American Home Shield sent a company to replace my A/C coil which was still under warranty.The company took the coil on day one and reinstalled it on day 2. The company (Total Air Care; Jacksonville Fla. provided an invoice which states," leaking coil under warranty, replace with new coil") Total Air Care kept the brand new coil and reinstalled the leaking coil back into our unit. AHS did not rectify this even after reporting them to the BBB. I have spent money over time refilling the refrigerant. I asked AHS recently to rectify this after the home inspector found the original issue; because now my home is under contract for sale.

I have had AHS for 1-1/2 years and up to the last 6 months I was satisfied. I had called for a repair on my dishwasher and Sears was sent...I was given a 2 week appointment so I cancelled the order. It took AHS almost 2 months to credit my account the $125 fee. They kept telling me they had mailed it and finally, got a credit on my card. I was compensated with $125 coupon to use on my next request.

Two months ago I documented a service problem I was having getting my GE gas cook top repaired. The replacement part I needed was on back order and finally arrived after a five month delay. AHS mistakenly believed that the repair had already been successfully completed and, once the part was received and its installation re-scheduled, AHS was requiring that a new work order (and its associated financial deductible) be put in place. I was obviously quite frustrated but I am happy to report that AHS subsequently waived the new fee, their customer representative was quite understanding and my gas range is now properly working once again. Thank you to AHS for your assistance in resolving my service issue.

I called American Home Shield because of a leaking toilet and it was something else. Something was confirmed via my phone and it all worked fine. The guy from their contracted company Plumb Geniuses was fantastic. He was really very personable and professional. I would give Plumb Geniuses high marks for that call. But that experience aside, I'm always looking for a good value for the dollar. To this point, I've not had a lot of luck getting coverage from American Home Shield. As a matter of fact, sitting on my desk right now is the bill for renewal, which is 700 and something. I don't know that I'm getting my money's worth so I'm thinking about it. I'm just disappointed that American Home Shield doesn't seem to be better than the first home warranty company that I had.

Our air conditioner was not working. I went online and it was easy to submit a claim with American Home Shield. They sent someone quickly and the tech was amazing. He did it very fast and he fixed it. It was wonderful. I'm happy.

I like submitting our claims to American Home Shield online. The website is easy to navigate and they would usually say that I would hear from them within 24 hours. This is my fifth claim and we had our dishwasher serviced. The contractor came out and replaced the motor in the dishwasher. I like the gentleman who came out. He told us what detergent was better to use in our dishwasher and things like that that’ll make it run more efficiently. Since he came out, it has been very good. The kids are the ones who do the dishes and they haven’t said anything. The dishes are getting done, so it’s working alright.

American Home Shield's contractor, Crispy Air & Heating was very professional. They let us know what was going on and what they were gonna do. They did really well. After they got all the parts in, they came back out and got both of my units fixed and running. If I ever have another AC problem, I'm gonna call them back. I recommend AHS.

All Out Appliance Repair came out to fix the microwave. When the guy came, he assessed it and knew what it was right away. The magnetron went bad and it was not heating so he had to order the part. He was there for about five minutes. Once the part came in, he came back out. He took down the microwave because it’s mounted then took it apart, put the new part in and showed me the old part and said everything was done. He did a good job and he made sure that everything was nice and clean when he was working. And then when he left, he cleaned up his stuff. He didn’t make a mess, he had blankets and he just folded those up. He went over with me, showed me, and verified it was working. He explained a few things to me and said if I had any problems just let him know. He fixed it in about 20 minutes and it’s working fine now.

I had plumbing issues, and Stallion Plumbing and Drains came out and fixed them. I did the claim with American Home Shield online and their website was easy to navigate. They replaced the garbage disposal because it was broken. The contractor was professional and courteous. American Home Shield is a good company. I've had an excellent experience so far.

My dryer wouldn’t go around and when I submitted a claim to American Home Shield, I spoke with a representative. They had good customer service skills. I’ve been with AHS for four years and they should go down on their monthly fees but I always have good luck with the contractors. They're very nice and they repair what's needed.

A week after our warranty from American Home Shield became live, the washer broke. They sent out Accord Appliance and when they came in, the washer started working again. So, it’s kinda intermittent problem. The tech recommended we video record it the next time if they have to come out again because it does that, and as long as we have that recording showing that it did go down, then they’ll possibly do a free replacement or a repair of some sort.

The icemaker of my KitchenAid side-by-side freezer refrigerator had quit making ice. I called American Home Shield and I submitted the claim through the automated call. I spoke with an agent and added a dishwasher to that same call. So he gave me Herley's number and asked me to contact them and I did. Herley was great.

One AC unit wouldn't kick on to cool the upstairs. I did the automation to file the claim then I freaked out that I didn't get to talk to anybody 'cause it was a Saturday or Sunday. I called back and then I got to talk to somebody who was good and said to expect out the contractor the following week. I paid the $80 and then Comfort First Heating & Cooling came out three days later. The service was great. I'm glad that I have AHS warranty. I just wish the time frame would've been quicker. That AC was for my boys. It was 85 degrees up there and we live in North Carolina.

We had a sump pump, which ejects water from the basement so that my home does not flood, that did not function. So, water collected in the basement when we had a flood. I phoned in a claim and had a good interaction with the claims rep. Then, the contractor from BNK Plumbing came out, took a look, diagnosed the problem, and fixed it. The repair took a couple of hours because the old pump needed to be removed, then he had to find a new pump and put the new pump in. That was a very reasonable time frame and the sump pump is now excellent.

Our dishwasher wasn’t cleaning properly. So, the technician from Klenk Appliance repaired the propeller in it and a few other parts that were causing a problem. He did a great job. We've had AHS for five months and so far, the dishwasher has been great since the repair.

American Home Shield was recommended by someone else. I submit my claims by phone, and their reps has been fine. Our experiences on our claims were good. My husband dealt with Fraser Electric, and he was pleased. For the air conditioning claim, I was a little dissatisfied at first, but the young lady that worked with the company was able to accommodate me. We were having a problem with the AC, and Beaches Air Conditioning came out and told us what they felt the problem was. I would recommend AHS to a friend.

I called American Home Shield for the central air conditioning unit that was not cooling. They sent Salzman's Plumbing & Heating, and they were very friendly. They seemed conscientious. It took a couple of visits to get the unit fixed though. They said they thought they had it fixed, and then it still didn't cool. When they came out, we think we got it, but it still didn't cool. It was a third visit before they got it all fixed. Once they got it done, it has never missed a beat. I would be very happy to use them again. Overall, my experience with American Home Shield has been very satisfactory. They had one thing I wasn't all that crazy about, but no company is perfect, and they have had more than adequate follow-up and they've done everything that they said they would do.

The AC was set at 74 but the house was at 80 degrees. I called American Home Shield and the representative entertained my idea of getting someone else to look at it other than the initial company who wasn’t able to resolve the issue. So I was glad to hear that. The other company, K&W, was good and on time but I didn't like that they didn't call before they came. They ended up at my door and that needs to be changed. But they got right to work as soon as they got here and did what they needed to do. They explained the problem and they wanted to know why I did not call back the company who came the first time. I told them they had come out twice but my AC was still not working. So then, the K&W technicians went out, found the coils and flushed those. Since then, the AC has been operating much better but the experience was a little frustrating and while the second company was trying to fix the problem, it was very hot in here.

My experience with Garage Door Experts was fantastic. The contractor was very quick, knowledgeable, and efficient. I enjoyed him and I will recommend him to other people that need service. I called AHS to submit that claim and they have been very pleasant so far.

American Home Shield sent Sun Bright Pool Services for our claim, and it went great.

There was a leak from the sink. I called American Home Shield, and they referred me to Allegiance. Allegiance called very quickly. We made an appointment for the next day. They showed up when they said they were gonna show up, and they fixed it and it was great. American Home Shield has been terrific.

We had a claim at American Home Shield for our washing machine and our microwave. We called it in and the service provided by Northern Arizona Appliance Repair was great. We’re able to use our microwave again now.

Everything went very good with my AHS claim where Drainco Plumbing came out. The guy was friendly and knowledgeable. He talked to me, explained a few things and he did the job efficiently and quickly. I’m happy with the experience. I used to have AHS many years ago, and then I stopped. I just picked them back up a month or two ago. I usually call to submit claims, but I don’t like the recording. It takes a bit longer. So far, I’m satisfied with them and have recommended them.

I was having issues with the microwave, and submitting a claim online at American Home Shield was painless. All Home Appliance was out the next day. They replaced the tube in it and it worked, then three days later it quit working again. It started making a horrible noise. I called them back and they said they would initiate a recall claim, which they did and four days later, they came out and replaced it and some other parts. It has worked fine ever since.

I had a leak on my tub and water was shooting everywhere. The contractor that was sent by American Home Shield was very good. He came out and he assessed the situation, and he fixed it in a timely manner. He did it all the same day. He had to take a part that he had to replace in the handle. I did the claim with American Home Shield over the phone. Everything was great with the claims rep.

Our water heater broke. It was leaking and we had water all over. It happened on the weekend that we noticed it. So, on that Sunday, I paid my fee and on Monday morning, PHD Mechanical called me to check it out and they came out that afternoon. They were professional and courteous. It was great and I was satisfied with American Home Shield.

I’ve been with American Home Shield for about 10 years and when I submit claims, I do it online. The process is wonderful. Everything was perfect with the contractor for the plumbing and they have top marks all the way across the board. The interactions were fantastic and I would absolutely want them to come out if I had another plumbing issue.

My wife signed us up with American Home Shield and we've been with them a few months. When we submitted a service request for our toilet, they sent WesTech Plumbing and they were good. We really enjoyed them. The guy who came out was professional. He walked us through everything, showed us what he was doing and what was wrong with it. They had to replace the toilet and they were timely about everything. We had a good experience.

It’s been quite hot here in Central Texas so our AC unit has been working pretty hard and it was actually freezing up. Ice would develop on the heat pump and the outer shield of it and it quit working. A couple of things happened. Number one was that I needed to turn it off in the blistering heat, and then make sure I continue to run the fan. Then I was told that the unit was freezing up in the attic and not so much the heat pump. And so, it had to thaw out from the top down. After the process he went through, the unit appeared to be leaking some gas. So, he put five pounds worth of fluid in it.

All this summer, the AC has been working with no problem and we have it checked twice a year. The contractor came in and cleaned both AC units. After he left, when I was in there, it was getting a little bit hot and I told my daughter that I didn’t think the compressor was working. She said she would check and the contractor came back out. He hadn't turned some switch back on but he got it fixed and he did a good job. The interactions with American Home Shield have been very good and we've always had good dealings with him. My daughter has a lot of properties and she's satisfied too.

Everything with American Home Shield was comfortable and done on time. Arizona Value Appliance Repair's service was acceptable. Everything was fine. The service guy came to try to fix the dishwasher. It does not work right. He might have fixed a problem, but I don’t think the dishwasher is working to its full capacity. Other than that, he explained what he did to rectify the issue.

I was having an electrical problem with my pool. The breaker kept on popping and it wouldn’t stay on. I was afraid it was gonna burn out my pumps. The contractor that came did a great job and fixed the problem within the same day. I've been with AHS for five years and the renewal was supposed to be automatic but it slipped by me last year and I didn't know why it just didn't continue. I assumed it’d just continue going until I decided to quit, but that wasn’t the case. My policy got dropped. When we needed them, they said I didn't have coverage. And I’m like, “What do you mean I don’t have coverage?” And so, I had to open up a whole new policy and wait a 30-day period before I can make a claim ‘cause it’s an automatic withdraw from my account, which irritated me. Nevertheless, American Home Shield's good.

I'm a Realtor and I have a package set up with American Home Shield. Their contractor, Sevier Climate Control, did a good job. They've worked on many of my properties and rental properties, and they're pretty honest and fair. They always kept to their word on what they're gonna do.

I’ve had American Home Shield for close to 10 years and I like that it’s one less thing to have to budget for. More often, I do the claims over the phone, which is because the most common claim seems to be plumbing and the plumbing companies are the usually the worst. It's been a while since I've had a plumbing incident but they had some real pieces of work in the past. Literally, these people didn't know what they were doing. They would cancel on you two to three times before they finally show up. Then, they break stuff instead of fixing anything. We found out from one that he was only a week on the job and has no prior experience. He was a bartender and not a plumber so, it was no wonder he broke things.

I made a claim over the phone and the American Home Shield rep did a great job. The contractor from Astro Appliances came for the refrigerator in less than a week and did a great job as well. He came out and fixed both issues with the refrigerator. We had to wait on parts, so it was a week and a half to wait on them. But they contacted me immediately after I made the appointment to schedule a day for the service to begin. They were Johnny-on-the-spot the entire time. And, the repairman was very friendly. He was able to take care of one item that same day and then he said, “We’re gonna order a motor for the other.” So, they came back about a week later to fix the motor. And then he made sure both items were working just fine before he left.

My husband filed a claim to American Home Shield to service our leaking commode. D & S Plumbing came out, did a very good service and it has been doing good since then. Our experience with American Home Shield was very good, overall.

The contractors sent by American Home Shield were trying to dry my floors. We had a flood problem from the water heater. They checked the floors, and they came in, they ripped the flooring, and ran some humidifiers and some blowers in here for a couple of days. They were out here the next morning after I filed the claim to AHS to fix the leak with the water heater.

The first person that American Home Shield sent out was ATR General Services, and they told my mother that she needed to pay $440 upfront in order for them to do the work because of some part they needed. When she paid them, American Home Shield called them, and they said they were gonna reimburse the money, and they have yet to reimburse my mom her $440 back. I’ve tried calling them but they won’t answer the phone. So, that’s why I had to call American Home Shield and ask for their help. And there has been no reply. Right now, I’m not happy with American Home Shield. I wish I had researched ATR before I had them to come out because they didn't perform the job. They were not great. Their rating was 1 and American Home Shield needs to drop them fast.

Piedmont Mechanical was great. They texted when they were on their way and the app showed that the guy was on his way as well. The technician came to the door on time. He was in uniform and he showed his ID. He was not afraid of my dogs and he didn't wanna make a mess. He asked if I wanted him to put something down up in the attic for me and he went up there. He also asked for permission to enter the bedroom to check for the thermostat. He went out, asked what side of the house to go, had all the parts on his truck and then asked for permission to enter the house again. He also told me that I had 30 days on the same service call. He could not be more polite. He was professional in appearance and with the way he spoke to me. He did not delay anything and I was able to understand him.

When I called Home Shield about an electric issue recently, my interaction with their rep was bad. They have a call center in the Philippines and it's very hard to understand them. They don't know the type of equipment that I'm talking about so it's pretty hard. The contractor was able to resolve the issue though and it went perfectly.

AHS's online process was easy. After I submitted my claim to them online, JG Services came out. Their professionalism and communication with me was excellent. I was impressed by their timeliness and thoroughness. Things have been very good since the repair.