American Home Shield Reviews

I had a clogged toilet and I made a claim to American Home Shield over the phone. The technician who came out was very professional and nice. I’ve had AHS for several years and I would recommend them.

American Home Shield has always been excellent. The tech was on time, and he had called to let us know what time he was gonna get here. He was very knowledgeable of what he was doing, listened to what we were saying and then took care of the issue.

I had a broken garbage disposal and when I submitted a claim online, I was very pleased with the American Home Shield website. Then My Georgia Plumber called me that day and scheduled the appointment. They told me an exact time and it was within 24 hours of the call. They were very nice. They explained to me that they were working on the garbage disposal and it was good because they told me about a piece that was removable.

Everything works since Crystal Clear Plumbing came out. They were fantastic and the schedule on when to expect the contractors went fine. The claim was to put in a new valve 'cause it wasn't staying at temperature. I went online to submit this claim and I hated the website of American Home Shield. It was a piece of crap. It was not easy to use, and I could not enter in what I needed repaired. I would have liked if I could actually enter in what the plumbing problem was instead of having to pick one that it was not, and then dealing with the plumber later ‘cause there was no option to tell them what was really wrong with my freaking shower. We've been with American Home Shield for one year and we are not renewing.

The water heater was leaking everywhere and I submitted a claim with American Home Shield online. Advanced Home Services changed the water heater and there were no problems at all since. Overall, my experience with AHS has been fine.

I called in a claim at American Home Shield and it was perfect. 2 Bald Guys came out and the appliance worked fine when they showed up. The tech thought it might have been a wiring thing, and he jiggled something the right way. He didn’t have to replace anything, but he did come out and look at it. He was completely professional and it was a great experience.

Submitting a claim was very easy. I went online the night before when I noticed the HVAC was not working and R E Boggs was at my home at 9:00 AM. I was very impressed. They came out very quickly. It also happened to be the company I used anyway so I actually knew the technician who had been to my home for other things before and it went beautifully. The unit was fixed quickly. It was great.

I've had AHS since '79 and I like everything about them. I can submit a claim online, but I like to talk to a live body so they know what my problem is. On our oven claim, United Services came on time and got the job done. They were in and out in less than 30 minutes. It just needed a screw, but it did take somebody knowing what they were doing to get it unscrewed and done properly.

I signed up with this company the beginning of this year and over the phone I told them all of what I had, including septic and well. A contract was written and the monthly fee started. During the summer I called to verify my plan covered all I had, the gentleman said yes. So in September I called for a pipe going into house was leaking, they said I wasn’t covered, that was a separate “well plan” I did not have. I was so upset I cancelled the plan. I had to call a local plumber to have it repaired.

We picked AHS for our home warranty company because of their really good reviews and ratings online. Boy was that a mistake! AHS has the worst customer service I have ever had to deal with. They didn't call me to keep me informed. I had to call them multiple times a day, for several WEEKS to get my issue sorted out. I had to repeat why I was calling and give the whole background nearly every time I called. They also hire terrible contractors. The first company contracted to check/service our AC units came out, spent about 10 minutes at my house, told us what was wrong and that we needed new parts. Then they told AHS that the problem was pre-existing and would pre-date our warranty with AHS. AHS decided to just accept that and try to deny the parts claim.

We are using AHS for the first time after hearing great feedback about the services through a family that has coverage. Our first experience was poor purely due to the lack of communication and direction. Our water heater has been down since last Tuesday (Total of 7 days) and we have had to personally call both AHS and the service company Express Plumbing for status updates. We have not received timely updates on the progress at all.

The company sent me a plumbing service that has taken over a month to fix my problem. I've called to complain to AHS a couple of times and all they said is, "We'll figure it out and give them another opportunity." The Plumbing company advised to order parts that did not fit my my faucet and now I spent money on top of my service with still a broken faucet after over a month of still not having the service fixed and I cant return the error parts. I have another faucet that they tried to fix that is worse than what it was because now it doesn't regulate the temperature. Now the water is hot and a little less hot.

My experience with Home Shield has been great. Any time we've needed something, it was done within 24 to 48 hours, depending on when they can schedule somebody. Recently, they sent a service guy who was very professional. He even explained the septic tank and he let me know how good everything was. He was excellent.

My mother-in-law uses American Home Shield and we've had them for a year too. Recently, my wife called for a service request on the phone and they had 7-H Home Services come out. I had to have my mother meet them while I was at work and as far as I know, they were okay.

I filed an AC claim with American Home Shield. The outside unit was not running all the time. Sometimes, it would come on, and sometimes, it would not come on. So, we didn’t know what the problem was, and that was why we called initially or put in for them to come look and see. I did the claim online. It's pretty easy. I just went on the AHS website and filed a claim and explained what the issue was. The contractors have come out a couple of times and I really liked them. They’ve been very good. They’ve been very quick. This time, they had to go back and forth a few times because they couldn’t get the problem diagnosed right away. But once they figured it out, it's been working fine. They’ve done very nicely. They were very nice to have, too.

We had a leaking toilet around the foundation. It may have been a week when we really noticed it. We submitted a claim with AHS and the contractor resolved the problem.

I submit my claims with AHS online and that process is pretty easy. The only thing is, it would be nice to be able to choose a provider. But Freedom Heating & Cooling came out for my AC claim and the guy was pretty quick. He got it diagnosed and fixed. We haven’t had an issue since.

The air conditioning was not working, but as soon as the technician from US Air Conditioning of Texas saw the thing, he immediately recognized the problem and solved it within minutes. There's no problem with the AC. It was just the issue of a thermostat because we didn't know how to use it, so he just explained it. He's very professional and I'm very much satisfied with his work.

The toilets were running and we had a plumber come out. He was good. He fixed two out of the four toilets that we have, and he checked the other two and said they were fine. But those two that he can't fix are very intermittent and they don't run all the time. I submitted the original claim with American Home Shield over the phone and with the most recent one, I just did over the internet. It's really easy to do online and I prefer it over calling. When I had the issue and submitted the ticket, I didn't have any idea what was happening and I didn't know if I was getting a plumber.

The air flow wasn't seem to be flowing as powerful as it used to be. I called American Home Shield and went through a rep. It was real quick. I had an appointment with the contractor within a day. And then I was contacted by the contractor and they were here. I was happy with Complete Comfort. The rep was good and honest. He didn't come in here saying, "Oh, I was sent here for a problem, so let's make a problem, so I can make some money." He came in here and he checked the motor out, and the capacitor, the condenser fan, and the board. Everything checked out good. He said that it's perfect, and he couldn't find anything wrong with it. He told me that it was a normal thing for how far the air has to travel. Altogether, the whole experience was a good experience.

I was having an issue with the washer, but the mechanic didn't fix it. He said that he was leaving because if we didn't fix the sink water, he couldn't do anything about the washer. I called American Home Shield for a plumber and their rep was so nice. We had Michael's Plumbing come out and repair the sump pump. The plumber did that in the same visit. It's working fine now, but I don't know if the mechanic is going to come and fix the washer or if I have to call again and make an appointment because he just left and didn't say if he would come back or make a schedule. Other than that, the experience I had with Michael's Plumbing was great.

One my outside hose bibs off the house was leaking. Crystal Clear Plumbing Professionals came right out, did their work and took care of business. They were real good. I can’t ask for anything more than that. But when I find that it was one that I’ve used on three previous occasions, and I liked them very well, then I would always request this particular contractor for any plumbing problem. I would like to talk to a rep when I do it rather than, one, two, three because I would like to say I would like to request this particular contractor, which AHS assigned to me and that was fine. But I would request them if I was able to speak to somebody. I’m from old school. I like to talk to people. But other than that, I’m very happy with Home Shield.

I filed a claim over the phone for my refrigerator that was hot on the outside. My interaction with the tech that came out was fabulous. He was great. The fan was not working, so they replaced the fan. So far, everything is perfect. I’m glad I have AHS. The service was great and the turnaround time was fabulous.

I always call in my claims at American Home Shield and they're very professional. Appliance Ambulance recently came out they had to order a part, and even though the part was on back order, as soon as I got it, they contacted me and got it right in. It went really well.

Previously, I had a problem with AHS' online process when I filed a claim for my dishwasher. The dispatcher could never get through to a Whirlpool repair contractor the first two times. Also, the contractors never got a notice to come and look at my dishwasher. This time, the claim submission process online was fine. I had a dryer that was making a lot of noise and I submitted a claim for its repair to AHS. EaZy Appliance came out and did great work on it. They had to order some parts and come back out but then they ended up resolving my issue fairly quickly in the end.

The guy who came for the air conditioning was super. He fixed it then it ran an hour and then he said it was probably gonna need a fan motor. An hour later, it quit and it started smelling like burnt wires in the house, so I shut the breaker off. That was a week we’ve been without air conditioning. They ordered the part, and now it’s been a week. They told American Home Shield it would be in on Friday and they’d make an appointment for Monday or Tuesday. I called and they said it wasn’t in. So I called first thing Monday morning. They said it came in on the truck and they scheduled me for Tuesday between 2:00 and 6:00. I said, “Great.” Nobody showed up nor called us. We didn’t know what was going on. I had to continuously make calls where you have to hold forever for Total Air Care and most of the time you go over the Philippines, and they read scripts to you. I’m sick and tired of going overseas.

It was easy to put the claim in with American Home Shield and I enjoyed the beta version of being able to select the vendor. I called ahead of time before I submitted the claim. So, I knew there was a quick availability and I was able to get other reviews outside of American Home Shield. I enjoyed the guy who came out for the air conditioning which lost its cooling ability.

When I was looking for a home warranty provider, I went online and researched providers. Home Shield seemed better out of the three that I was looking at. I got it and had been with them for about four years. They are always good and I like them. They're easy to deal with and it doesn't matter how I contact them. I can call or email them. When I lived in Idaho, my furnace quit working in the middle of February and it was cold. I called Home Shield on a Monday morning and Monday afternoon, there was a repairman fixing it. Also, recently, a contractor came out and looked at my machine. It was old and tired and the contractor couldn't get any new parts for it. He recommended that I replace it. It took a couple of weeks but I got a new machine in the end. It works marvelously.

The property manager I have managing my rental house sent somebody else out aside from the contractor of AHS and they totally made the problem worse. And then I went through AHS and it worked much better. I filed the claim, and because I wanted them to get out there faster I called. I was put in touch with Central Kansas Appliance Repair and they got somebody there faster in two days.

I had a problem with my air conditioning and called it in at the Home Shield office. They acknowledged the claim and assigned it with a contractor who came within two days. They had to order a part but the issue was resolved within about a week and a half. They put in a new air conditioning unit and it's been fine since. Also, the contractor was excellent and I would use him anytime.

I've been with AHS for a couple of years now. My recent claim with them was my hot water tank. I spoke with someone from AHS and they had someone from a plumbing company to come out and see what was going on. Because they were saying that my hot water tank is really old and that there are different things that should have been on it that aren't, I found out that nothing of it is covered at all. On a previous claim, I had an old dryer and they were able to replace it because they couldn't fix it. But not everything is covered even though they say that if they cannot fix it, they will replace it. They also don't give you any descriptions of anything. For the hot water tank, they told me I would have to come out of pocket at $1,350. I'm very dissatisfied and looking for another home warranty company that covers.

We bought our house in March of this year, and our loan company set us up with American Home Shield. I submitted a claim and they sent Air Control. They were fine. They were right on time at the beginning of the time window. They realized that the unit needed a new motor and they put a new motor in, and they were done and went on their way.

We submitted a claim to American Home Shield for the air conditioner. It wasn’t cooling down and we kept thinking that it was freezing up but it ended up being something weird that the contractor had to put on it or get to do it. They came out three different times for it, but we finally got it fixed. It started working again so, we’ve been able to maintain our temperature that we keep it at. All the contractors that American Home Shield has sent have been wonderful. They usually call and they always give us a time bracket on when to expect them to come out, which could be anytime from 1:00 to 3:00 or noon to 4:00.

I've used American Home Shield twice. We had some electrical breakers that were tripping. GFI breakers were tripping. I went online to submit a claim and the online process was very simple. We had an appointment within three days. H&C Electric, the contractor was very good and I was very impressed. They showed up on time, when they said they’d be here. The guy just went about his business, and took care of the problem, about 30 minutes, and it was done. I couldn’t ask for any better.

Family A/C is great and extremely fast. I’ve had them out for at least four times this year already for problems. We had the condenser replaced about two months ago. Then we came home one day from work and the house was 85 degrees. We were without AC for about two and a half weeks which wasn't good, but Family A/C was trying to figure out what AHS was gonna do. They ordered the part, but then some guy from American Home Shield called and said they were gonna just give me a new AC instead of repairing it. It's been a week now and the new AC is doing okay. It felt like it wasn’t cooling as it should, but it has been fine for the last two days. I’m extremely satisfied with this experience.

AHS has the best overall reviews. We submit our claims online and we've never had a problem with any of them. It's been nice. Recently, they sent me Faucet Brothers recently and they were good. They called me 15 minutes before they got here.

I’ve had American Home Shield off and on throughout the years, and I came back with them last December. When I had purchased our house years ago, the homeowners had AHS for the year. So, it was one of the things where they sold the house, and it had the insurance. We had to use AHS for a heating issue and everything worked out so great, so I decided to go back with them. I've spoken to their reps and the service was great. My most recent claim went fine. The contractor from A/C Plus was very professional. He did a good job and got my unit fixed, so that’s amazing.

I’m going into my second year with American Home Shield and I like using them because they usually have excellent providers and very, very timely. One Monday, I requested service for my AC online and the contractor came out Monday too. They were excellent. The fan blade on the outside unit had come loose from the motor, so they replaced the motor and ordered a fan blade. Wednesday morning, before they started their work schedule, it took five minutes to reattach the fan blades. They fixed the AC and everything is perfect.

I called AHS when the air conditioning system was not getting any cold air. It was just blowing cool air. The contractor set up an appointment, and they made a follow-up on it. They sent me text messages when they were coming, and they were pretty good on it. I got a quick response, so that was good about it. The tech checked the system and we found out that the refrigerant was very low. And then I was charged $90 more for the coolant. I thought I just have to pay my deductible. But the tech told me that I was only allowed $10 per pound. Other than that, everything went fine. The tech came out on time and did the job real good. It was not even half an hour and he was done. I had another service from my water heater and the guy that came out for that was very good. He was professional and he knew what he was doing.

We have a fan with a light in it and it hangs from the ceiling. I couldn’t get the fan blade chain to turn the fan blade off and it smelled like the beginning of a fire almost. So, we didn’t run the fan until City First Electric came out and fixed the problem. They arrived on time. It took them a while to repair and they weren’t the fastest but they got it all done. I have no complaints and I’d have them back again. After they fixed, we ran both the fan and light for 3 or 4 hours and there was still a slight odor to it. So, we thought, “Hmm, I wonder what’s going on here.” Then we went to bed and the next morning, we got up and I ran the fan and the light for the whole day with an air purifier in the room. By the evening, there was no more odor.

Clear Flow came out to fix my hot water heater that was leaking. I did the claim online which was pretty easy but it doesn't really give you much room for a description. You just kinda choose hot water heater. Then I got the call from the Clear Flow the next day and there were two different visits. The first one was from Cesar. He came out just to look at the hot water heater and see what was going on with it. That was pretty quick and they showed up within the timeframe that they said they would. The second visit was from Jose. He was great. He came in, I showed him where everything was, and he did his thing. He was pretty quick too. It took about two and a half hours. It was still dripping that night and I called Clear Flow the next morning and told them that. Apparently, there was another part that needed to be replaced. It was a pressure regulator. Jose came out the next day, fixed that up, and it's been good since then.

The fan wasn’t working and it was causing my breaker box to trip. When the AC got fixed, I thought it fixed the breaker, then the AC was still tripping the breaker for like a day, but it hasn’t done it since. I’m not sure why that was, but it did it a couple of times after they fixed it, and I was gonna call them back. But since then, it hasn’t tripped the breaker again. The contractor from Hospitality Heating and Air Conditioning was very thorough, prompt, concise, nice and professional. And he answered any and every question that I had about everything that he was doing and he didn't hesitate to give me additional information. He was really outstanding.

My AC went out on a Sunday evening at about 7 o'clock. It got water in there and there was an emergency switch that shut it down. I submitted a claim with AHS online and it was easy. Then tech came and worked on it on Monday. He replaced the little thingamajigger that went in there that showed the water and fixed it by 9 o'clock. You can't get any better than that. The contractor was also excellent. He told me everything that he was doing. He said that he didn’t really like the switch in there because once you close it down, you gotta have to come out and have it done. Then he put a plunger in there and replaced that out. Now, if it comes on again and backs-up, then I’ll shut it off. And when the water goes down, it will just come back on. He was polite and thorough as well. So, I was very pleased with him. The AC's performance since the repair has been excellent, too.

My house is a little older and it has couple of pipes. I noticed that it was dripping. I had a guy from A & S Plumbing replace that part of copper with a PVC. He was professional and friendly. He was in and out in an hour. This happened within the first two months of me buying the house. So far, our experience with American Home Shield has been good.

We needed a sump pump replacement, submitted a claim online and the process was good. Lakeshore came out in 48 hours and the unit has been perfect since.

I've been with American Home Shield for three years and I’m very satisfied. My recent claim with Hoffman Electric went really good. My fan and light broke in my kitchen and the claim for it was made online. Now it works great. I use it all day long, every day.

My water heater was leaking and water was all over the floor. The AHS rep that helped me seemed very professional. Maxey Plumbing Company came out and they were very professional. However, I didn't think it could be fixed. It really needed to be replaced and AHS did.

My sump pump was constantly running. It wouldn’t shut off. I submitted a claim online to AHS and Patrick Murphy Plumbing came out. He saw what the problem was, did tests and said that it needed to be replaced, so he put a new one in there. After that, there was a leak though so I called the next morning. All of it got soaked. The pipe burst and I don't know if it was from a previous owner or whatever, but they came out and replaced that for free. It's all good since the repair.

I used American Home Shield before with a rental I had and I have them now for a house I just bought. I called them up, they got me in touch with someone, and had my house rekeyed. It was perfect. I like that I have the protection. That’s good.

I had two different issues. My water heater wasn't working so there was no hot water in the house. Someone from Blue Star Plumbing fixed it and he did a great job. He went somewhere and got some piece needed. He was respectful too. The other company came a month before for the toilet flushing issue I had. That was making noise after I flush the toilet so their technician fixed it and then changed the part. The water heater and the toilet work efficiently and well now.

American Home Shield was recommended to me by people I know and my recent claim with them has been good. I did it online and it was easy. They sent Oasis Plumbing and they were very good.

American Home Shield sent out the guy to work on the plumbing thing outside and he fixed it. It was very small, and it worked. So I'm happy with it. $75 per repair to these things done with the monthly fee is a small price to pay. I'm happy with the service.

The washer would stop and give an error code. I looked up the error code in the manual and it said to call for service if I'd get that code. I called American Home Shield and requested that they take care of it. Then Whirlpool came out to assess and then they needed to get a motor and a motor driver. They then came back and put the part in. They were prompt and got to it. It was done very well. I’m very pleased with the service.

Just Garage Doors did an excellent service. They came in, did what they said they were gonna do, and were very personable. My neighbor has Home Shield and she recommended them, and I've been with them for about two years now. We’re getting ready to move now and I would probably be signing up for Home Shield again when we get where we’re going.

There is an issue with our pool pump. It was very easy when I made an online claim with American Home Shield. They sent out Clearview Pools and this contractor was probably one of the best ever professional people that I’ve ever dealt with. They were very good. After their repair, our pool pump has been excellent.

Our AC was leaking. So I went online with AHS first and then I had to call the representative because I wanted a certain company to come out and fix the AC. The contractors were very informative. It helped us out a whole lot, giving us the understanding of what need to do to take care of our AC. It took about 20 minutes to fix the ac. So it was shot down for less than 12 hours. As long as they don't raise the rates, I'm fine.

I had a leak from the bathroom going downstairs to the living room. Initially, American Home Shield sent somebody else and then, they sent Five Brothers Plumbing. They came out to diagnose the issue and later, a different contractor was sent to patch the wall, which was United Air Temp. They touched up the drywall portion that was needed to be fixed. They were prompt but their patch job was not the best. After I painted, it was still showing and I don't think they sanded it. They probably should have given another coat after sanding but, overall, it wasn't terrible.

I just bought a home, and I had the locks changed. It was covered by American Home Shield and the contractor was extremely efficient and pleasant.

My appliance claim went well – like clockwork. I called directly to Home Shield and it was kinda nice getting the GE Appliances company. The technician fixed the unit and it has been running well ever since.

I had been getting all these mailers for a long time from American Home Shield and I’d seen the commercials. I kinda took a gutsy feeling and they looked like a good company. I looked on the website as well and I liked everything I saw. I thought they were reputable too, so I went with them. Aside from that, I preferred going with a bigger household name versus the company that I went with before. I had a bad experience with them and I'll never go back to them. I immediately canceled my service with them when I had a confrontation with one of the techs they sent out. At the time, two diamond bracelets came up missing from my house after he went upstairs without me escorting him because I was at a conference call when he came out. I called the warranty company and reported the incident, then the guy was calling me about the situation. I called the company back and told them that they didn't need to say anything to him.

Our garage is on the side of our house where our driveway is. The garage door wasn't working and so to get into our house, we have to walk all the way around the front. I filed a claim online to American Home Shield. The contractor came to look at it and fixed it right away. He’s come out before and he always does a good job. He’s really nice on the phone and a good communicator. I would recommend him.

The water at the sink in the kitchen was stopped up. It wouldn’t go out. And I have a new dishwasher when the water backed up, and then the water was just slowly coming out up on the other side on the sink. I called American Home Shield and told them because this happened before. They sent High Priority Plumbing and Services. The contractor was good. They had to to blow it out. When they came out the second time, the guy tried something else and he got it all started. Now, things are doing better than it did two years ago when they came out.

American Home Shield should make sure that the people taking our calls are clear with their English. It would be beneficial with respect to trying to get issues resolved if we are able to be clear the first time when an appliance is needing repair or if it's totally broken and have to be replaced. It was a little cumbersome to deal with all that but as we went through the process, we got those who were able to speak with clarity and that made the process a lot more effective. Sometimes, it's a little difficult to understand those who are overseas but overall, it's okay to deal with them. We've been with American Home Shield for over 10 years now.

We had experienced a leak in our plumbing. I called American Home Shield and they sent out a plumbing company. They had to replace the main pipe in our home, which resulted in a ceiling having to be ripped up and two walls. American Home Shield also sent out E & J Plastering and they were the ones that completed the drywall work.

Recently, Drain Masters came for the garbage disposal which was leaking. I did the claim online as it's easier than getting on the phone and being on hold for half a day trying to get through. The tech replaced the disposal, and they were very professional and they came when they said they would. However, American Home Shield upped me to $20 a month the other day, which I'm not really happy about. They said the prices have gone up, but from 59 to 79, that's a pretty big jump.

Water was dripping from the AC unit. Next Gen Air was sent out and they were extremely horrible. They made us live without AC for 12 days, and then they were extremely rude. Even when they came to fix, they messed things up. They put the pipe in the condenser backwards, so the dripping didn't stop. It dripped on the back of the pipe, and it probably dripped outside the home. That was a dangerous thing because it could destroy the roof. I've already put a complaint against them and I wanted to get my $125 back.

I've been with American Home Shield about two years. I've been with two other companies. One I was with which is in Florida was very good when they started and they did everything. They always had specials, "Okay. For $29 a unit, we'll come service your unit. We'll come clean your dryer vents," all that kind of stuff you need done. And then, I went with another company. The thermostat was broken. And then, I got in a big argument. "That's not covered. This isn't covered. And everything wasn't covered." And I said, "You're not covered either. You're done."

I called in a claim regarding the water pipe that was leaking in the garage and the AHS rep was excellent. Also, the contractor from IRH Plumbing was so perfect and helped me a lot. The problem got fixed the same visit. Now, the water pipe is good. I check it every day.

One of the AC units wasn’t working. I filed a claim online and in 24 hours, a contractor came out. He was very knowledgeable, and he was in and out. We've had AHS for five years and that AC claim experience was good.

Our AC unit claim with American Home Shield went great. Super Air came out and I would recommend them. They were professional.

I placed the order with AHS over a weekend and a lady called to make the appointment within the time frame that I was given. Joe Lay & Sons came out early in the week and they were here within the time frame that the lady told me they would be. The guys did the work that I asked them to do. Then they cleaned up their stuff and left. They also told me to go ahead and give them a call back if I had any other issues with that particular problem and they’d look at it. But I’ve not had any issues. Everything went the way that I felt should be expected.

I find it really easy to submit claims with AHS online and I’ve always done it that way. IGD Plumbing came out to service and did a really good job. My wife said they were very professional and timely.

The AC's condenser went bad. The tech said it was good that we called Home Shield because the AC was going bad. If we waited too long, we would've been sweating it out until he got there. I've had to go out on my car before and the AC just blows out hot air, so it must not even be on because we can get fans to do the same thing as blowing air around. It wasn't cooling properly. We set it on a certain level and it just couldn't get there. Something was wrong, so that's why we called Home Shield. Bencraft Mechanical came out whose tech was out before for maintenance. He was professional, knew what he was doing, and very nice.

American Home Shield recently sent Infinity Plumbing, which is a very good company as far as I’m concerned. But the handling of the claim through American Home Shields' bureaucracy almost made it impossible. It was taken roughly. It took between two and three weeks to fix things. If I would’ve just straight out paid for something, it would’ve been done in three hours’ time, and everything would have been good.

I like the way American Home Shield works, so I’m satisfied. They’re top-notch from what I’ve seen and I recommended them to my friend. The people that were sent out by American Home Shield for my AC did a good job. I bought a brand-new townhouse, and come to find out, the AC wasn't installed correctly. The pipe that goes outside the second floor in case the pan overflows was not connected. It was wobbly and it fell off. The AC people that came out (not the people sent by American Home Shield) were fantastic but they they didn’t have any people to put insulation in and to do the walls, so it was very annoying, and they had nothing to do with drying up the attic.

My hot water heater was not getting hot water. I had no hot water for four days. The one, Lincoln Plumbing, that American Home Shield contacted first said he couldn’t do it because it was a mobile home. That was very irritating. I called American Home Shield and as soon as they knew that Lincoln Plumbing would not be able to help me, they got right on getting somebody else. American Home Shield assigned a second contractor, Coastal Maintenance & Plumbing and they were 100% great. The repairman had a little part that he had to put in then the water heater worked fine. I was extremely happy with Coastal Maintenance & Plumbing and very happy with American Home Shield, but they should not ever use Lincoln Plumbing for me again.

I’ve been with American Home Shield for a long time and everything is fine. I called in a claim for an electric outlet and had United Air Temp come out. They're pretty good and are always on time. Everything is good since they've come out.

I've been with AHS for two years. It's very simple to submit claims online and sometimes, I have questions that can't be answered on the online. But their reps are very courteous and professional whenever I call them. My AC claim went great. A-US Air Conditioning of Texas was very timely and professional.

The air conditioning wasn’t working. I called American Home Shield and went through the automated system. It worked perfectly. I used them many times. They sent Comfort First Heating and Cooling to service our request on the AC. They were excellent. The installer was excellent, and they did a good job. I can't say anything better about that company that came here or the service tech that came to the house. And I told the company, “Make sure you send him every time.”

It was very difficult to understand the people I talked with, but they tried and they did their job. We’re in Texas and even though our AC was not on and it took 12 days for Blizzard Air to come out, things went well. They did a good job. They always do.

The dishwasher was stuck in a cycle. I turned it on at night and when I woke up the next morning, it was still running. So, that was a long cycle and I couldn't turn it off. It wouldn't allow me. And so, I had to unplug it under our sink to make it quit running. I called AHS about it and I got through an automated prompt. It was frustrating because I had to keep saying, "Dishwasher, dishwasher." But that's okay. They said that they would send me a reply. They replied immediately and sent me who was gonna service us and what their number was. And then, National Platinum Service, Inc. reached out to me soon.

I had a plumbing issue and TNT Plumbing and Heating, AHS' contractor, came out to do service. The guy did the drywall but then I'm wondering if the painting part was supposed to be included in that service. I need to call AHS about that. Though I have that concern, interacting with them has been fine thus far.

We previously had AHS when we lived in a different town. Then we got a brand new house and on our fifth year being in this house, we decided to get the warranty again. When we filed a claim recently, AHS was able to get ACE Heating & Cooling out here ASAP. They called us right back and even wanted to come sooner than we could accommodate them. My husband was here when they came and he was very happy with them. They were very efficient. They found the problem immediately, fixed it and they were out. It went very well and we've had no issues since.

The heater stuff didn’t work right and I filed that claim with Home Shield over the phone. Since the contractor had already been there for a plumbing issue in that bathroom and then came back, they were there within 15 minutes. They were super nice and helpful. The guy realized the connections were bad and fixed it. He tied them in correctly and the bathroom is working well now.

It's easier to go online and let AHS know what my problem is. And within 30 minutes, if not shorter, they respond. They always send out Cal Plumbing. We've had two or three issues with different things, but they've always been great. They come in, get the work done, always nice, cleaned up really good, and explained what they were doing and what issues we might have. They had my water heater repaired a couple of times before, but this recent time when it went out, it was beyond repair. The water heater was 23 years old so there was no choice but to replace it. But they did an excellent job and picked a good water heater to replace it with. I'm happy with them and AHS.

Sometimes, when submitting a claim with Home Shield, it's difficult when you get the automated thing and you really wanna talk to somebody to explain what's going on. It seems it's hard to get to somebody. Otherwise, it seems to work okay. And when I had an appliance claim, everything went well. The guy from Fleming Appliance Repair had the part he needed on his truck and had the issue fixed very quickly. Everything is working good now.

A year ago, we had to wait on the phone for 30 minutes or more submitting claims to Home Shield but that has improved. For one of my recent claims, Ultra Heating, Cooling 7 Refrigeration did a good job. The tech even came earlier than what he said which was good for us because at that time, it was still a little bit hot so it was uncomfortable in the house. He had our air conditioning going at an earlier time. After that, our icemaker had a problem and so they sent another guy to fix that and he did a good job, too.

My bathroom overhead lights would not come on. I submitted a claim with American Home Shield and it took two days for someone to come out. It was Class A Services that came out, and they were excellent. I got one claim right now that I've been waiting to hear from for about two months. It was a thermostat on my AC. I got four of them in my house, so three of them are working. I followed up with the technician and he said he's still waiting on AHS.

My recent claim for a plumbing issue went well. I've been with American Home Shield for over 20 years and I hate having to go through the online thing. I'd like to be able to talk to someone versus doing it through a computer.

I've been using Home Shield for two years and every time, my request has been completed. They sent me Realty Rekey for my recent request and they were very good. They are kind and the person who came is very nice and professional. Also, using the Home Shield website to put in a request is very easy.

My hot water heater and the regulator were leaking. I put in a service request with AHS and they were very timely in getting somebody out there. They sent High Priority Plumbing and the tech came a little early, which was great. The hot water heater was so rusted out on the bottom that he said it was just a matter of time and it was gonna give way, and then I’d really have water on the floor. They put in a new water heater and replaced the regulator. They got everything all taken care of and everything had been working beautifully. They told me it was gonna take about three hours but it didn’t take any more than that. The tech was very friendly and courteous, but professional. He gave me a few tips on a couple of things. It is for something else and it isn’t covered under my warranty. He’s very helpful in that way. All in all, I was very satisfied.

Submitting claims online to AHS worked good. Their reps set up the appointment for me and the contractor came out right away. However, we were outta town for about a week and a half after he came out, and he had to order the part, so it was really on us why there was a delay. Also, communicating with him was very good. I knew the guy lives on this side of town, so when he told us he’d be late in the day on the return visit, there was no problem. So far, everything’s working fine.

There was a wire on the outside of our AC unit that had become unattached unbeknownst to us, and AHS sent a contractor. He had to snip the part that was damaged then reattach the part and then he also changed the fuse inside the house. He was able to do everything in the same day and he performed a phenomenal job. The AC is doing wonderful since that repair.

I've been with American Home Shield since I bought the house three years ago, and it gives peace of mind knowing that I'm not gonna have to negotiate with somebody and get a third and fourth estimate. If there's something that breaks, it's just a $75 fee for the most part. I called an issue on Saturday and AHS said, "Thursday is the earliest that we will be able do an appointment." That was not acceptable, and it took me a few times trying to call back. And it took a while for them to be able to get a release from the original contractor to get a contractor that could come out there within the timeframe. They were at least always polite and patient. AAA All Brands came and did really well. They came out pretty much the next day, and they got the AC working within 15 to 20 minutes. They were able to tell exactly what was wrong and what was going on. I was pretty happy with the experience.

The contractor American Home Shield sent for my Breville oven was very efficient and got his job done in about one hour. He replaced the electronical part of our oven and replaced the dead light bulb. He also explained what was going on. For me, it was just the oven repair, but if that was something about the furnace in the cold winter, I'd need some protection. I told my friends that if they were buying a new house or just got a new house, they should consider AHS.

I did a claim for my hot water heater and Pierremont Plumbing and Gas came out and checked. They had to order a part and came back the following week to install it. This claim went very well for me. However, when I call American Home Shield, I seem to always get someone that has a very bad accent whom I could hardly understand.

The AC was not cooling and we reported it to American Home Shield. Somebody came, looked at it, and sent the report to them. Then they came back saying that the claim was denied and that it's a pre-existing condition. I challenged it and they said that we'd go for a second opinion. But they misled me totally. I never challenged the technician's diagnosis. I challenged American Home Shield's assessment of saying it's a pre-existing condition.

I called to submit the claim to American Home Shield for the washer and the contractor came the first time to check it out and see what it needed. Then, they came three more times after that, and they said I needed a new washer. It took me a while and my son and I both called, and the lady said that everything would be alright. Three weeks later, they started giving me a hard time and then, I had to pay another $75. The contractor went up again and I had to open the washer again. Then, they had this man come last week and he put a part in there. The other people said they couldn’t do it but this man got it. It worked for two days.

I left American Home Shield for not even 30 days and came back. I read the fine print on the other company and they only offered so much amount of money for the AC as opposed to American Home Shield who covered every appliance in my home up to the ceiling fans. I had that but then I had money problems so I had to get a lower level tier but they’ve been great. I won't change it for anybody else. Most recently, Maytag came out and serviced the kitchen stove. It would no longer light and turn on, and I filed that claim on the phone. I've also tried it through the internet but I prefer speaking to somebody and every time I call, they're always great, very knowledgeable and friendly. For this claim, the expectation we were given for when the contractor would come out was like a day or two but Maytag has always been great about getting out there. They're good people and they provide a good level of service.

Professional Service Repair did a great job. They came out for the washer. Originally, I tried to do a claim with American Home Shield also with our refrigerator-icemaker. So, the way the website was, I paid for a service call or whatever and then when I was going back in, it was gonna have me pay again. I was like, ‘Well, I’m not gonna do that. I’ll just ask them when they’re here.” The service guy was great. I love that company. They’re super helpful. He said they’ll get back to me within three to five days and they said I wouldn’t have to pay for another call.

I submitted a claim online for a hot water heater leak. American Home Shield assigned Patrick & Son to do the claim, and they got ahold of me within 24 hours. They did good and they communicated well. Once the tech came out to the house, he was done in a matter of couple hours, so everything went well. Everything's working as expected. With American Home Shield, everything is easy and there's no questions asked. So far, it’s been exactly how they said it would be. Everything’s gone well.

I paid my American Home Shield warranty for my home and another detached home, and I was having issues with my hot water heater and then my washing machine had gone out. I was doing laundry at the other house and noticed that the water heater was not working properly there either. So, I had Thomas Brothers Plumbing come up for both at the same time. I expected them within the week, but they came out the next day. They were great.

The drain basket in our sink was leaking. I requested service from Home Shield and they sent Plumb Line Plumbing. They came two days later and replaced the basket. They are great and so far, there have been no leaks. I've been with Home Shield for two years and sometimes, it's difficult for them to find somebody to come out because we live out in the country. But other than that, everything is fine with them. I would recommend them.

We had a transmission problem with the washer. American Home Shield had to send two people out. The first service guy looked at it and said he couldn't fix it. They sent the second one. He's the one that determined that it would need to be replaced, and it was really quick. He was probably there like 20 minutes, figured it out, and then submitted it. I went ahead and purchased a new one and so it's in the process of them sending me a check for the credit. I just had to keep following up with American Shield because it took a while for that information from the technician to get back to American Shield, so they can do the next step which was to submit what washer to purchase or provide me an option for credit.

The pool filter through the pool pump wasn’t priming and it wasn’t running dry at night. The contractor took care of the problem and everything went smoothly. It seems like it’s all working but if I had known what to do, it would have been cheaper. The $100 service fee was more than it would’ve cost me to fix it myself but it was gonna cost me to look more into things so, it was worth it to have AHS do it.

Sierra Mechanical Service came out for our preseason check-up on my furnace, to make sure everything was okay. The contractor went and checked the furnace, looked at the thermostat. And then, he told me that everything was fine, that we were set up for the winter and I didn’t need any repairs. I went online to request this service but I don’t like the way American Home Shield changed their website because there was a time when you could set up the appointment, you could check whether you wanted morning and evening, or the dates. Now, you can’t do that. They just give you an appointment. I don’t want to have to call to make an appointment. It was much easier to just log on the website before and being able to pick the date that I was available. But overall, it’s excellent with American Home Shield. It’s made life a lot easier. I don’t have to worry about if something breaks down, that I’m gonna have a large expense.

We've been living at our place since 2001 and our rate with AHS has been going up every year. They have also taken a lot of stuff away from us. Now, they don't pay for this and that. When we first started, we never had problems with them. Years ago, I was having trouble with our refrigerator. I talked to somebody higher at American Home Shield and she was great. She did what we needed to be done and gave us what we needed.

When I called Home Shield to file a request, they were amazing. We had a service guy recently and he was professional and quick. He did exactly what I expected him to do. It was perfect. We also had a plumbing issue before and it went fine.

I had a clogged pipe, so the water was backing up to the AC. I filed a claim on American Home Shield's website and the process was simple. Then I received an email that said the tech would be out within 24 hours, so that was quick. And I got a call the next day, so there was no problem. Also, the contractor who came out was really good and he fixed the leak. He was fast and courteous, too.

We had a stoppage in one of the toilets and the tenant had been watching it a couple days and noticed that it wasn't behaving properly, so they reported it. I made the claim at American Home Shield via phone and everything was fine. My problem is the initial contact. It's very difficult sometimes to reach somebody. You're put on hold and your phone call is cut off, and sometimes it's very hard to get the claim in place.

It was awesome dealing with Joy Plumbing. They were very prompt, very professional and really nice. I had called American Home Shield to file the claim and that interaction was pretty good too. Everything went well.

When I first spoke with AHS, I was pleased with their response. Also, they're efficient and quick. I renewed my warranty for another year. For a recent claim, The Lindsay Company came out and they were very professional. They got here right in time and solved the issue quickly.

I had another warranty company, and I was not impressed with them. I’ve had American Home Shield years past at another property, and they seemed to be pretty legit and I like their fast service. The people they send out are usually pretty good. AHS sent out Whirlpool when I had a claim and they did an excellent job. The tech was on time. He was very knowledgeable and very professional too.

Our AC is not working totally. It in’t cool enough. I gave American Home Shield a call to submit a claim. Their reps were nice and professional. Sirius Plumbing and Air Conditioning was sent and they’re awesome. We are still working on the unit. We are going for the replacement and upgrading program, so we had to submit the order to American Home Shield. It got through, so now we are waiting for the unit. We've been waiting for five days, and it’s fine because I understand it takes a while to get everything ready.

American Home Shield offered the $75 furnace check and E&A Mechanical came out for the check-up. The interaction with them was great and prior to that, we had somebody come out a couple of times for claims, which were all okay.

The electrical outlet in my bathroom wasn't working. I submitted a claim to AHS and SJDI Electric came out. I was given a window when to expect the tech and the tech did a good job when he came out. He replaced the outlet button that you click to reset it and I can use my outlet in the bathroom now.

I like what American Home Shield offers. I like the size of the company and everything about them. The only issue I've had is that they have these exceptions and it's very ambiguous. When we had our air conditioner fixed, they said they cover so many dollars per pound of freon they add to it. Yet, they didn't bother to tell us that the cost was way over that. There's some lack of disclosure things that bother me about the policy. I will just have to keep an eye on those because AHS has written things into their policy to make the cost go down. I understand, but it could've been clear.

Everything went well with my recent AC claim that I submitted to American Home Shield. I went them and Affordable Comfort and Construction came out. The tech was very professional and competent. Thus far, I've been enjoying working with AHS. Everything has been working well with them.

I had a water leak in the attic and after making a claim with Home Shield, someone from Heros Plumbing came the next day. I did this claim online and the process was pretty easy. The contractor was quite professional and did a great job. Things have been going very well since the repair.

Certified Heating and Air called within 24 hours after I called in a claim to Home Shield for my AC. Other than it was a couple of days when they had an opening, they were able to communicate well. They handled everything just right and so the AC has been going fine since the repair.

The furnace wasn’t working so I got online with AHS and All Season got ahold of me the next business day, and they were there the following day. I have a remote-operated deadbolt and they just came in, did it and were gone in 15 minutes.

I had to get a new rack for my dishwasher because it didn't fit and wouldn't roll. It had to be ordered so it’d fit properly and the waiting time was only three days which wasn't very long. When submitting the claim, I logged into their app, put in what was damaged and what I needed, and then it immediately connected me to a service in my area. Then I was called within 24 to 48 hours. Overall, I had a good experience with AHS.

I’ve been with American Home Shield for almost 19 years and I’ve always had good luck with them. When I moved here, my water heater was gone and they replaced it immediately. I’ve always had good service from them and so, I don’t have anything to complain about. They have never really disappointed me but it’s just the timing right now. American Home Shield assigned three companies for my claim and two different companies came out. One never showed up but the one that came and replaced parts on it was very good. They came when they said they would be here. The other one came last Thursday and he found out that there was nothing he could do, and he told me he would let American Home Shield know that. I haven't heard anything and I called AHS this morning to see if there had been any decision made about what was going on.

I called American Home Shield for the leaky faucet, and then the contracted people called me. The service went fine but I thought that they were gonna check the other two faucets because the other ones needed the same thing done but, apparently, they did not. I called them, and they said they did the faucet. I was assuming that when I showed it to them, they were gonna do all of them.

We've got some really slow draining pipes. Daryl from Bubba's Plumbing came out and he cleaned out once and it almost immediately started again, so it's doing that again. He replaced the drain out pipe under the kitchen sink and it ran, not great but it was better. And then, when he put the new drain out pipe again, he went ahead and ran the snake through it because it was still draining slowly. He said he went out about 70 foot before he hit a blockage. It did drain a bit better for a few days, but then it started again. Daryl told me he was gonna turn it in to have a jet thing done through the pipes. But they don't do that, so it would have to be someone else. But I never heard anything and it was about a week and a half or so when I requested that somebody come out again. He said he'd get his people to talk to AHS about getting somebody out here with the jet, to clean out that main line.

I sold my previous home and wanted to cancel the contract. I was told I would have to pay a 46 cancellation fee even though the property had been sold three months ago. Seeing that I've not had a service request in the last year I felt this fee should have been waived. When I requested to talk to a manager about the situation I was placed on hold for over an hour before I hung and and called back.

We had American Home Shield for a year and it was the biggest waste of money. I was lied to and was cheated out of my money. They renewed my account without ever notifying me and raised the cost. They are terrible and the customer representative had no clue on how to handle my call or even how to proceed on helping me. Don't work with this company. This would be one of the biggest mistakes of your life.

The company sent out a new technician from a different company. The new technician found the problem in about 10 minutes. He went back to order parts. He came back out about a week later with a new part. The tech replaced the part and it is working in good order. Finally, it worked. I had a dispute with American Home Shield at the beginning but eventually got the result I was expecting. They should terminate some of their horrible technicians and crooked vendors.

This is my second year with American Home Shield. Their online claims process has been easy. So far, everything went well with the claim that I filed wherein Ace's Garage Door Repair & Installation came out. They were friendly and knowledgeable, and they were able to resolve the issue. I would recommend AHS.

My wife submitted our claim with Home Shield online for our AC that was not cooling. Ace Heating & Cooling was sent and they had to come four times. They couldn’t figure out what was making the coil freeze up. For the fourth time that they came, a supervisor came with them. The AC is working properly now.

My AHS claim for a plumbing issue started off weird because the first time I submitted my claim online, nobody contacted me. A week and a half later, I called AHS back, and then HCD contacted me a day later. As soon as I spoke to an actual person, the problem was resolved right away. The contractor came out, did the inspection and noticed that there was a crack in the water heater, and then they scheduled another appointment. That claim went awesome. Everything went real smooth and they were really cool people, too. There was a time issue but it wasn’t that big of an issue. Luckily, the water heater didn’t crack. For almost four years that I've been with AHS, I never had a problem with them. They’ve always been there for me.

We had the standard locks changed per terms of the contract. The claim with American Home Shield was submitted online and 911 Locksmith Services came out on time. They were pleasant and they did what they said they were going to do. I would recommend AHS to a friend.

My toilet was leaking. I called American Home Shield and everything was good. The contractor came between the allotted time.

All American Plumbing and Rooter came in. I told them what happened, and the tech said, “Oh, I know exactly what it is. Let me show you.” He showed me, walked me through what he did, and sure enough, that’s what it was. He wasn’t even here three minutes. I would recommend Home Shield and I got them for both of my kids. I have been with Home Shield since I got in this house back in 2015. I submit claims on the phone and it’s pretty simple. They're expeditious. If I called them up, I have something, and if it was something I didn’t understand, I could always call them back. They always explained it.

I've been with American Home Shield for almost 20 years and I've always had positive experiences. I've had repairs where the contractors would say that the XYZ is broken and that's gonna be repaired, but they don't cover this much of the Freon, and they don't cover the seals and gaskets, and so I'm out of pocket. We ended up having to pay a little bit, but for the most part, everything is consistent with what was in the contract that we signed. I haven't ever had an experience where they should have covered that and they didn't. It's always been fair.

My wife and I closed on our first house in August and we've had American Home Shield warranty since then. Submitting a claim was easy. I had an appliance issue and I just called and filed the claim over the phone. Dill Appliance Repair came out, and everything went fine but still kind of disappointing. They came out the first time quickly, but then I had to call after 3 weeks for them to come back out to fix it again. They said they needed to order a part so that puts its own time frame on completing the project. But once the contractor came back out, he was in and out in 30 minutes. He also cleaned up whatever messes that he made, and everything works great now. It was all the way positive interaction but it just kinda sucks that it took that long to get it completed.

The pilot light on my water heater kept going out and the water wasn’t getting hot. And then the overflow on the outside of the house was constantly running. It was running nothing but hot water for one full day. So, we had to turn the hot water heater off. And then the next day, it was running cold water practically all day. American Home Shield sent out Heros Plumbing and I was a little skeptical because I had read a lot of bad reviews on Yelp regarding this company. But once I saw what they were talking about, it totally made sense. So, I would definitely not discredit that company.

I just purchased a house and my agent gave American Home Shield to me as a gift. Years ago, I was also with American Home Shield. My most recent claim went well. What was odd was I got an email with little tips and stuff, and they were talking about, “If you just moved, we could do the locks exchange.” And I haven’t changed my locks yet because I was trying to figure out how I was gonna take the locks off without needing the doors unlocked. So, I’d have locks and then put them on the doors, but I want them fit in one key. I was going through these things, but it’s been three months. So, when I read the tip and they said, “We offer locks.” I was like, “This is great.” So, I called after reading the tip that I got from them. The contractor was really nice. He was on time. He came the same day, and he took his time. He did all the locks. AHS only covered six and I had 10, but I had to pay him $40 to do all of them. I had to pay more money out, but it was okay.

Submitting claims to AHS over their website has been easier. During my recent claim, I had Fruge Air Conditioning as the contractor AHS assigned and they responded right away. I put in the claim that I ended up resolving a couple of weeks prior with a company that didn't leave a good impression and this time, Fruge was much better. Now everything is working fine.

The tech from My Good Plumber was fantastic. I was impressed by his attitude, his promptness and he was professional. I can’t say that much for the other group. The other group came supposedly to see what was wrong with my refrigerator, and they said that they couldn't find anything wrong, other than the fact that maybe I needed to vacuum out the dirt where the coils were. If that was the case, why didn't they do it? Why were they troubling me and my husband to do it? And they acted like they were in a hurry. Whoever American Home Shield sends out should be capable of doing the work and not in a hurry to get in and get out.

I submitted a claim to Home Shield for a furnace and everybody that I’ve talked to has been really nice, helpful and quick. They've answered all my questions and gotten our claim through. I think it was in 12 hours that I had a call from Ace Heating & Air to come out and they were awesome. They definitely did more than they needed to. We bought our home and our dryer vent wasn’t hooked up. There was a gas line that wasn’t capped. Those little things they didn’t even need to do but they hooked up my dryer vent and taped it up. They also capped off a gas line. On top of that, they were really quick and nice too.

There was a glitch happening up in the attic where there’s a sensor that kept turning off the AC because there was backup coming from moisture. I spoke on the phone with the reps of AHS and they were helpful. AHS then sent a couple of contractors. The first one was courteous but didn't fix the problem. The second one was courteous but not very friendly. He was not a people person. The third contractor, Robert from Myers Comfort Specialists, fixed my issue really well. He knew exactly what was going on and he was a people person. Since then, the AC has been working great.

We had a plumbing issue so I submitted a claim to AHS. They were good. I had called twice because the first plumber couldn’t come out. It was a weekend so they had to wait. And so, AHS called me back and they kept me informed as to the contractors. So I liked the two people that I spoke to from American Home Shield. Hessville Plumbing came out and the gentleman looked at the pump and immediately replaced it, and all went well.

When I submitted a claim to American Home Shield, they had somebody in the area call me back and schedule an appointment. The contractor came out, assessed the problem, came back and fixed it. In the meantime, I wrote a check to AHS for 100 bucks for the deductible and it was pretty seamless after that. I’ve been with AHS for about four years and for my AC unit, Advanced Cooling and Heating came out. It worked for me this time. It turned out to be okay.

The house was not cooling off. I called American Home Shield on Friday, and the technician came out Monday. He was very good and knowledgeable and he explained everything to us. It went well with the contractor, Grady's Air Conditioning.

I filed a claim to American Home Shield for the plug-in in the kitchen, it didn’t have the wire hooked up to it. It was a wire that was off of it and it was something over by the wall. Then outside, where the electric meter is, it’s supposed to be 100-watt, but it’s a 60-watt. We’re just getting half past throughout the house. The guy from Ideal Electric first called LG&E ’cause he can’t open that up. The LG&E does that. He had done fixing everything that was supposed to have been fixed in the house. As soon as LG&E got here, he went up to the power pole and he was right. It was burnt after where the power pole was. He checked everything out and was really good. We got a lot more juice to the house. Before we'd go to bed at night thinking something would catch on fire. The last few nights, we've been going to bed without anything going off or dimming. The lights are good and bright. We’re really happy.

The washing machine was making a loud banging noise when it was on and my wife made the claim online to American Home Shield. The contractor came out within a week and when he got here, he diagnosed what was wrong within 10 minutes. The unit was DOA. The whole bearing was gone and they replaced the washer. It’s a brand-new Maytag but it went out. I ran it once and then it stopped working. So, I’m waiting on a technician. Overall, it has been three weeks that we have been without a washer.

The air conditioner was on the whole time but it wasn’t cooling at all. My husband called in the claim to American Home Shield and the contractors were dispatched in about an hour. The interaction went good and since they’ve been out, the air conditioner has been excellent. The repair helped me a lot and it was a great experience with AHS.

Our air conditioning unit was not working. I had had the upstairs unit repaired within 60 days so when I went online and the question “Is this in relation to your recent repair, or is it new?” popped up, I said new. But the way it went through to the AC company, it said it was the old one so I ended up having to call in order for them to get the right work order. The rep from AHS was okay though I felt like there was a little bit of misunderstanding with the language. The contractor, Myers, was great. I put the order in on a Friday, and they came out Monday morning. We decided to replace it instead of fixing it and I got a whole new unit on Wednesday.

Doing the claim online was very convenient. It was a lot easier than having to go through phone calls and different people and switching from one person to another. I really liked the plumber too. He was a good one. I'd call him back even if I didn't have American Home Shield. He was very friendly and knowledgeable.

My wife called American Home Shield in the morning and Expert Pools was there in the afternoon. My wife said she loved the tracking system that she knew exactly where the guy was. The guy called when he was a half-hour out, so the communication was really good. He had the part in his truck to fix the problem. It was a really smooth situation and was fixed within that same day. It was awesome. I've used the pool heater quite a bit since it was fixed, and it’s been all good. I’ve recommended American Home Shield to some people I know.

Our AC would turn on, but it wouldn’t blow air. I filed a claim to American Home Shield over the phone. The only issue that I have with American Home Shield is that you’re usually routed to another country. They’ve always been very courteous, but maybe they're not understanding some of the things that we’re trying to explain to them. There's a little bit of a communication problem. But overall, we’ve been fine with them.

I noticed some holes in my pipe to my central heat and air system. I called American Home Shield and filed a claim through the automated system, which gave me the options. American Home Shield ended up talking to the contractor after I submitted my claim. And then, they confirmed the numbers and the contractor called me to set up the appointment. They came out within 24 hours after we set up the appointment.

The technician from Air Squad Heating & Air Conditioning was great. He got us a part and updated the toilet. It's an older toilet and is one of my favorite. He fixed it all and fine. I called American Home Shield to submit a claim but they made a mistake. I used a different credit card and they charged me on my debit card on record. But it was no big deal and it worked out okay. I've had them for three or four years. They had replaced a refrigerator for me. Also, both my father and my sister have American Home Shield too.

AHS did a really nice job. But we're probably gonna have to have the guy come back out again. He did okay and got the AC working again but the same unit is having trouble again. Apparently, the issue was that it just froze up and it seems like it's freezing up again so there's gotta be some issue that we need to get addressed. It was three weeks ago that they first came out and the technician came out on time and was very polite. Everything is good as far as that goes.

Van Allen Plumbing was sent by AHS and they were really good. They were quick and didn't waste a bunch of my time. They called me back within a couple of hours of me contacting American Home Shield, and they came in, got the job done, and were on their way.

Intelfix Appliance Repair came out and after they looked at our dishwasher, they said that the motor on the dishwasher was not working or was not pumping. It was not pushing water through it. They could not find the parts so they notified me that they were gonna cash out either to buy it and replace it, or I could go out and find one, and then they would reimburse me. So, I accepted the install and replacement. The contractor knew what he was doing and the installer made us aware of a leak problem underneath the sink that’s connected to the dishwasher. The original installers from GE did not know what they were doing. I was pretty dissatisfied with the GE people. I was very satisfied with the Intelfix people. I’m also very much happy with the relationship I have thus far with American Home Shield.

I filed a claim with AHS for my air conditioner online and it worked well. The contractor came out within 45 minutes and diagnosed the problem. They had to pump sealant into the refrigeration unit and then pump in some more Freon. They fixed the ac and left within an hour.

My air conditioner was not cooling. I went online to put the claim in. They assigned my case to a contractor, and a contractor called the very next day. The contractor came right out when we set a date. He checked the unit which is in the laundry room. We got a backdoor he utilized, and he went outside. The first day, they were here all day and couldn’t find a leak. They recharged my air, got it working right away, and came back out two months later to recheck everything.

My central air unit wasn’t staying on as it was kicking off about every 30 to 40 seconds after it came on. I called it in over to Home Shield and Central Virginia Heating and Air was assigned for the claim. I contacted the company's home office for scheduling purposes, leaving 2 or 3 voicemails, but they never called back. Finally, about three days later, they called back and had set up a schedule. It was convenient but I had to wait for them to call me back. I even called 3 or 4 times, but they never answered or returned the phone call. So, their communication skills need to be improved.

I was vacuuming in the bedroom and had the vacuum plugged into the bathroom next to one of the bedrooms. All of a sudden, my vacuum stopped working. I unplugged it, then plugged it back in, and everything went out. All the electricity in the bathroom, in the hallway, and in the two bedrooms that it was all connected to went out. I submitted a claim with AHS and State Electric Company came out. I had an awesome experience with them. It ended up being a loose wire in an outlet that I don't even use and the electrician was great.

I pay for the service call with American Home Shield with my credit card, which they have on file. So American Home Shield pays the service call then the contractor submits the balance of it and American Home Shield pays them, assuming what they come out for is covered under the warranty. For the 30 years since I moved to Arizona, I never had any problem with American Home Shield. It's all been this summer. I've been having a lot of problems with the people they're sending out. I have to call them to come back out to fix what they initially fixed and then they get sour-faced about it. That is what happened when I called Happy Bear back out again. It was more like, "I've already done this and I don't wanna do it again."